Ashley Store | Jacksonville, FL 32218

tanya

Elijah Phillips was such a great help with me and my wife deciding to buy our bedroom furniture. It was such a pleasure working with him.

Thank you Tonya!

Tonya was a pleasure…thank you!

Thank you Ms. Tonya for the amazing customer service! She was extremely friendly and helpful! Provided a welcoming environment.

Ms. Tonya W. has amazing customer service!

Elijah was awesome to work with. Beautiful show room!

Was treated very well when I bought the furniture. They sold me a 5 yr protection plan $350 and apparently each store is independently owned and since this store got bought out no one can tell me in the store who services that protection plan, I called corporate and the lady was rude I asked her for her name or employee id # and she just hung the phone in my face, I called customer service and was told a manager would call me and I’m still waiting for the call. So basically you pay for a service that they are not providing. Basically stealing from people buying from them. So just be careful if they sell out you might not be able to solve any problems with furniture you bought from them. Furniture after 3 years started pealing not covered under protection plan. And after 4.5 years both couches broke. Don’t buy very beautiful furniture. Sad customer service sucks. If you look at corporate rating 1.5 stars. This place is a joke.

My husband and I came in with a mission today. We encounter a wonderful sales person Israel with another mission himself. We all conquered. Thank you Israel for your great suggestions with our purchase. We are very satisfied and can’t wait to see the furniture in our bedroom. God bless.

Great experience!! Earl was great and informed me of all my options.

Had the most pleasant experience at Ashley, River City, Jacksonville today. Erica was very easy to work with and very helpful with all of my needs and concerns! She had a pretty smile on her face as soon as we walked through the door. Thanks for all your help Erica!! Awesome customer service!!

See Tonya

Awesome salesman and delivery guys too!

Tanya is awesome!

Tonya is the best!

Tanya

Earl was very patient and allowed me time and space I needed to decide what I wanted to purchase

Excellent and relaxing service. Ask for Earl!

Tonya was a GREAT help today. I look forward to doing business with her again….

Kaylee was 100% Awesome she helped us with no problem and got us everything we needed!!!!

Kalee was very friendly and helpful. She helped us find the most perfect couch for our new home. Thank you!

Kalee was incredible & helped us get an amazing deal on our dream couch!! Definitely will be coming back to shop with her again

Kalee is the best sales person and the AC and wonderful.

Erika was a great help in finding stuff comfortable and able to match my room

I walked in and a very nice young lady who helped me! Daniela (tall Dani) was patient and answered all my questions. Exceptional young lady with a awesome mannerisms. Definitely returning to make more purchases here ! I’m thankful I was explained the process and given many options to chose from. Like I said before , Dani was very patient and did not rush me to make any decisions , rather she took the time to explain everything! :)

The experience I had was great. Tall Dani was very informative and great customer service. I will definitely come back to buy from her again!

As a first-time furniture buyer, it can be overwhelming to navigate the vast selection of products Ashley offers, but having the right salesperson makes a world of difference.Dani (tall), was absolutely fantastic! From the moment i walked into the store, Dani made me feel welcomed, she took the time to understand my specific needs and preferences. She was knowledgeable about the products, answering all my questions with ease and offering helpful recommendations based on my budget. I will definitely be visiting them again for future purchases.

Great service. Tall girl named Dani helped me get my new sofas for my home. She made sure I got them asap.

My experience here was incredible from beginning to end , tall Dani was great, answered all my questions, gave genuine advice and was so helpful through the entire process. I will be coming back to finish furnishing the rest of my home!

Great experience! Great customer service! A tall young lady named Dani helped me get everything I needed for my home. Would definitely get her help again for any other house needs.

Tall Dani was great

Hello, my trip to Ashley was very pleasurable. I just recently went thru a separation/divorce, so I'm in the need to purchase certain items. Ms. Erica greeted me instantly and was such a Blessing. She was able to accommodate my every need, even though I was on the phone with the Xfinity Internet provider. She, along with the manager created an excellent experience and I will be back in the near future. Hats off to the Crew at River City Market Place. Getting the Globe, really made my Day. GOD BLESS 🙏🏾🙏🏾🙏🏾

Kalee was Outstanding to work with in Ashley store... Keep up the Outstanding work!!

Tonya thanks for all your help

Dani G was a tremendous help today with buying our new couch. Dani was very professional, helpful, and thorough. Definitely recommend using her for buying your new furniture!

I recently had an extraordinary experience purchasing furniture at Ashley Furniture, and it was all thanks to an exceptional sales associate, Elijah Phillips From the moment I stepped into the store, Elijah demonstrated unparalleled professionalism, leadership, and expertise. Elijah greeted me warmly and immediately made me feel welcomed. His deep understanding of the furniture industry was evident as he patiently listened to my needs, preferences, and budget constraints. Unlike many salespeople who can be overly pushy, He provided thoughtful recommendations and insightful advice, making the decision process both easy and enjoyable. One of the most remarkable aspects of Elijah's service was his leadership skills. It was clear that he was not just an excellent salesperson but also a natural leader. I observed him mentoring other staff, coordinating tasks seamlessly, and ensuring that all customers received top-notch service. The time and patience with my Husband and I was refreshing now a days. His ability to manage multiple responsibilities while maintaining a calm and composed demeanor was truly impressive. Throughout the entire process, from selection to purchase to delivery, He ensured that everything went smoothly. He went above and beyond to follow up on delivery schedules and ensure the furniture arrived in perfect condition. His attention to detail and commitment to customer satisfaction was second to none. Given his outstanding performance and exceptional leadership skills, it is evident that he is a valuable asset to the Company. I firmly believe that he is well deserving of a promotion and greater responsibilities within the company. His dedication, expertise, and leadership qualities set a standard that others should aspire to. If you are looking for an excellent furniture shopping experience, I highly recommend visiting Ashley Furniture and asking for Elijah Phillips. You will not be disappointed!

Kaley was very helpful and accommodating. She made our purchase experience excellent.

Tall Dani was great assistance! Very friendly and professional, she took into account our needs and showed us great furniture options within our budget and brought up ideas that we hadn’t even thought off to liven up our space. Highly recommend shopping at this establishment.

I had a wonderful experience with Dani (tall Dani) she was so helpful from the time I stepped into the store. She showed me many different options and helped me with every question I had she explained all of the delivery details and was thorough throughout my entire experience. I would recommend Dani to any new home owner looking for furniture or just anyone in general with there furniture needs!

Tall Dani is awesome! She went above and beyond to make sure my mom and I got exactly what we needed and wanted.

Erica Stringer was our consultant and she was excellent! We were able to purchase the table that we wanted and get the full set. Her customer service and rapport building is top notch and she is an asset to Ashley Furniture!😊

Kalee Hester is amazing seller I did return it back for her and I’m telling all of my friend to only deal with her.

Dani did great at helping us try to meet all of our criteria for a couch. She gave us multiple different options and could think of something that could work every time I added something else to the criteria!

Kalee was awesome and super helpful. Got us hooked up with a new living room at a great price!

☺️☺️ kalee was so awesome with our couch and end tables!

Dani (tall Dani) was very sweet and professional, I appreciate the assistance in trying to find my couches for my new home! Definitely recommend her!

Kalee was amazing in assisting us with our arm chairs and wall art purchase. Ten out of ten will recommend her. Very professional. Thanks Kalee.

From sales to delivery and set up, all was a fantastic experience. Ask for Erica Johns!!! Best sales rep in all the land. 😜

The teams are very helpful and friendly

Earl was great to work with. He was personable and professional.

Kaylee Hester helped us purchase our whole home today she was amazing please check her out

Tall Dani was great! So easy to work with.

Kalee was wonderful! So patient and kind! Would definitely recommend seeing Kalee for any furniture needs! Will definitely see her in the future:)

Kalee was awesome!

Excellent. Tonya was very helpful!

Tonya provided wonderful service! So friendly and helpful and found us exactly what we wanted!

Tanya was very excellent!!!

The sales person Dani F. Was very professional. We enjoyed her as our sales associate. I will recommend her to all my friends. Keep up the good work.

Service is always amazing, Tall Danni took care of me. I will be coming back!

Evvy was Great.

Very clean and organized store. Kalee helped me look around, she was very kind and knowledgeable.

Tonya is the greatest

Kalee was very helpful with finding exactly what I needed!

Kalee was super helpful and pleasant! Thank you

Tall Danni is absolutely amazing, she took her time to ensure we reviewed all available pricing options and helped us with the transition. It was smooth and effortless. Definitely look for her if you are trying to buy new furniture, she literally doesnt pressure you and allows you too lead the way on what you want. Look for her when shopping at Ashleys

Kalee Hester was very friendly and helpful!

Israel, my sales associate, was patient, thoughtful, and very helpful in my dining and living room purchases. Thanks Isreal! Delivery by Dexter and Suda was excellent and they were very thorough in assembling my items. Thanks Dexter and Suda!

Israel Rivera and the River city location was absolutely amazing. We walked in and he greeted us and gave us the run down of the store.

Kalee Hester did a fantastic job and was extremely patient and helpful for my living room purchases! She provided great feedback and entertained all my different requests and ideas. Very great experience! Very pleased with the purchases!

Tonya assisted us while visiting the Ashley store in River City/Jax. She was wonderful. She was not high pressure at all which I appreciated. However she was nearby whenever I had a question and showed me items that I liked. I will definitely return to this store!

Quick, easy purchase. Store was full of great options as well. Associate greeted me from the door and answered anything I could think of.

The services from in store to delivery were excellent. Very polite, friendly, and professional.

Daniela was extremely helpful with her knowledge! Great experience and great quality.

I walked in Ashley today with the purpose of picking out some bedroom furniture. TALL Dani greeted me immediately and allowed me to search the floor before she assisted me, which I appreciated! I was in and out within 30 minutes. Excellent customer service! I will be sure to shop this Ashley for all of my future furniture purchases.

Thank you Israel and Erica for your dedication and cooperation to the customer. Israel’s product knowledge and Erica’s kind hearted cooperation made my purchase experience at Ashley Furniture worthwhile.

Purchased a Sectional from Israel at the Rivercity location today. He was very knowlegable,friendly and best of all not pushy. We will return for additional furnishings in the future.

We were looking for a new couch and Israel was so awesome. He helped show us around the store. He answered all of our questions. He was a pleasure to work with and we will be returning in the future to buy more furniture. Thank you Israel!

Tall Dani was so helpful, friendly and efficient. I am so happy with the service I received.

Israel provided excellent customer service!

Had a great experience with Tall Dani!! Very helpful and smooth process buying a sofa.

Allison was kind and helpful. She gave us space to look around but was also knowledgeable and kind.

Thank you to Earl for a wonderful experience today. We got the furniture we love and can't wait for it to be delivered!!

Israel was amazing! He really worked with us to make our decision making easy.

Mr. Earl Chaney assisted with my purchase. His professionalism and knowledge of the furniture that was available was impressive. He listened and facilitated everything that I required. I will recommend him & Ashley's Furniture. Looking forward to getting my comfy couch. Thank you Earl for your patience & joyfull spirit.

Israel Rivera was extremely helpful and friendly! Thanks for makin my day!

The delivery crew was very professional and kind.

Erica Stringer took very good care of me, provided all information about the sleeper sofa I was looking to purchase. She took very good care of my friend whom I purchased a different couch for, also! She is absolutely amazing! She made our buying process smooth, fun, and easy!

Erica was amazing, she gave us info, but let us shop around without being pushy. But, she was right there the moment we needed her. She answered so many questions with precision, knowledge and care. Thank you!

Erica was extremely knowledgeable and helpful helping me find a couch! Give her a raise

Lovely cadence

Elijah was a pleasure to work with. He made it a seamless process to buy a new living room set. He did not pressure us, he was efficient, polite, and knowledgeable. Stacy the store manager was professional and friendly. This is the third set of furniture my family has purchased at the north Jacksonville store!

Israel was very helpful but not pushy. Made for a smooth buying experience. I will return again when I’m in need of more furniture.

Israel was courteous and made shopping fun.

We had a good experience with Israel. He was attentive and responsive to questions and made several alternative suggestions as he learned about our needs. He’s friendly, courteous, and has a similar sense of humor to mine, making him easy to work with.

Tall Dani was the best. Very helpful! Gave us a price match on a lovely living room set.

I recently visited Ashley Furniture (Northside) and had the pleasure of working with (the tall) Daniella. She was an outstanding salesperson—courteous, energetic, and incredibly dynamic. Daniella provided excellent choices to choose from, making the process enjoyable and stress-free. She helped me find great deals on the furniture I needed and offered valuable suggestions tailored to my preferences. Her dedication to customer satisfaction truly stands out, and I left the store very pleased with the purchasing process. Highly recommend!

Erica was the best sales lady. Delivery guts where very respectful and on time. Product seems great.

Tonya was our sales lady, she was super helpful and very friendly 🙏🏻 Helping us on our journey to a comfy home.

Tonya was our sales lady, she was super helpful and friendly.

Dani F. was very professional in our purchase today. She was very knowledgeable about our purchase and we are excited. Thanks again Dani F.

Very welcoming and helpful to find me exactly what I was looking for. Thank you Erica!

Nice furniture however, way to high priced!

Tall Dani and the new lady, Erica, provided outstanding customer service. We truly appreciated all of their expertise.

Tall Danny is awesome!!! Her and Erica are a dynamic team! Thanks ladies ☺️

Dani (tall dani) went above and beyond making my process super easy. Dani responded to my questions in a timely manner and she was a pleasure to work with!

Our experience at Ashley Furniture at RiverCity was phenomenal !!!!!!! Earl was The Best. He was so helpful and knowledgeable. Not only that , so personable and kind . He made the experience of picking out new furniture for our new home a joy…. I highly recommend Earl at River City!!!!

Ms. Tonya is the best, and she helped out so much

Earl was extremely helpful! Helped me find everything I needed and stay within my budget! I’m a repeat customer! And I will be back!

Tonya was very very nice and helpful. I was able to find everything I need needed .

I've visited at least a couple of times and each time I was meet with a warm, professional consultant, Allison Watts. She was attentive to my needs and very knowledgeable about her companies products. I feel quite confident she's I will walk out satisfied with my purchase working with her. Thanks ALLISON ! 😊

Tonya was lovely to work with.

Dani was amazing! Always a good experience at Ashley's!

Erica stringer at the Jax north location was very knowledgeable, friendly, and helpful! She got me exactly what I needed and at the price range I was hoping for!

We had tall Dani help us out right as we walked in! Great service felt comfortable with asking questions and Dani was able to answer all inquiries and couldn’t be more happier with the service! We will be back for more furniture in near future and would love to have her again! I don’t know if she sees these reviews but Mr & Mrs Conner thought Dani is awesome!

Dani Fernandez was incredibly helpful when we came to the store today to look at sofas! She answered any and all questions we had and was super knowledgeable about the products. She gave us great recommendations and we’d definitely work with her again.

Dani F was amazing and super helpful

(Translated by Google) Dani is the best person in Ashley. 10 stars for all your help, excellent! (Original) Dani es la mejor persona en Ashley. 10 estrellas por toda su ayuda, excelente!

Dani F was awesome!!

Dani F. I found Dani to be helpful, attentive and pleasant to work with answering my questions.

Service was excellent. Salesman took the time to show all the little differences in all the mattresses and recliners. Some of the furniture was a bit pricey, but the sales saved me about 1K$ and got a really nice bedroom

Allison is the Best! She cares so much for people, making sure they’re happy with Ashley treasures.

Allison .W is Excellent ;) She is the most informed person I’ve met at any furniture store 😁💯%

I walked inside of Ashley’s with 10 ideas and I was greeted by Mrs. Allison Watts and honestly it was the best customer service I’ve ever received because she helped me narrow it down to 2 ideas by the time I left. She was so warm and welcoming just overall amazing. She was extremely knowledgeable and she knows design!!! It was such a pleasure!!

Awesome service and very professional! Allison Watts was great and made me feel relaxed. Thank you for the sleep demo; job well done!

I had a wonderful experience here when searching for a mattress and bed frame. Allison Watts was the one that helped me and my family and was lovely and very informative on all the products!

Quick and easy #YaHerrMeh

Tonya was the best will definitely come back again!

Highly recommend Tonya whitis. Very good customer service. Will delently help you thru every thing!

Israel was fantastic to work with. Personable, funny, informative without being pushy. He gave us time to check out various recliners and couches on our own without hovering. Highly recommend working with him.

Israel was a real blessing in helping us shop for the right furniture. He made us feel like family.

Customer service was excellent. They were extremely helpful and were never too pushy or convincing. Let us decide in our own time and were very patient with us in our first big purchase for our home

Allison was our sales person and she did an amazing job and was so warm and welcoming. She helped us through the entire process of buying a beautiful couch and was extremely friendly and helpful the entire way through. If I ever get furniture again I will make sure to go to this Ashley's store.

He was very friendly and made buying our first couch very easy!

Had a great experience working with Erica Stringer at the North Jacksonville store. I went in for one thing and ended up with something else. She was pleasant and honest with her opinions. I really appreciate that.

Chairs are amazing beds are good and comfortable and the place is clean and good service recommend you going here

Dani F was very polite and helpful. No pressure at all!!

Walking into Ashley HomeStore, I wasn't sure what to expect. But let me tell you, my experience was absolutely fantastic, all thanks to Dani F. Dani was an absolute gem. I was completely lost, trying to find the perfect sectional for my new place. Not only did she listen patiently to my needs and budget, but she was incredibly knowledgeable about the entire furniture line. She took the time to understand my taste, showing me a variety of options that weren't just beautiful, but perfectly functional for my large wall. What truly impressed me was her ability to compare similar couches highlighting the pros and cons of each, helping me make an informed decision. There was never a pushy sales vibe – just genuine care and expertise. Dani's enthusiasm and positive attitude were contagious, making the whole shopping trip a breeze. Thanks to dani's exceptional service, I found the couch of my dreams! I can't recommend Dani, highly enough. If you're looking for furniture and fantastic customer service, this is the place to go!

Dani was wonderful. She pointed to us to exactly what we have been looking for, wasn't pushy about the sale, and extremely friendly. She gave us time to think it over before making the purchase, without hovering over us. She also helped us with financing and warranty options, again without making us feel overwhelmed or pressured. It was a pleasure doing business with her at this store.

Every time I come to make a purchase they show great hospitality, I love coming here for all my furniture

My spouse and I recently shopped here, and the experience was great. Tall Dani was extremely helpful and friendly which made our experience of shopping for furniture so much better. Thank you again Dani!

This has been the WORST furniture shopping experience I’ve had. We payed 17,000 in CASH for our furniture, which they advised would be delivered in 2 weeks although they got their money right away. That was the least of our problems. Half of the furniture came in 3 weeks from the day we payed and the other half only came with certain pieces. We are now on week 5 and they are telling us it’s going to be another 3 weeks for us to get our complete order and now we have to assemble it ourselves although we payed the assembly fee. I had planned to go back for the rest of our furniture because I can honestly say I love the quality but it’s definitely not worth the hassle and If I could I would return our whole order because it’s has been nothing but a complete inconvenience and they tell you they’re going to fix the problem and nothing gets done. I ordered from ROOMS TO GO and BADCOCK and got my furniture within the same week DO NOT SHOP WITH ASHLEYS IF YOU WANT YOUR FURNITURE RIGHT AWAY and good customer service !!!!!!!! Update: We have wasted each Saturday of our free time for the past 6 weeks, time that we cannot get back and have yet to receive our full order. Every time they come they are missing hardware or bringing damaged furniture and refuse to give us a refund. This last Saturday 4/27/24 was our last straw and the customer service supervisor was completely unhelpful and refused to give us the number for corporate and stated we could not get a refund which the delivery person Aaron witnessed and then tried to do his best to help us but in the end he was unable to do so. Nothing was done to accommodate the inconvenience we’ve dealt with thus far and at this point we are over it. PLEASE process our refund and pick up the pieces that were left in my house. This is by far the worst furniture experience we’ve dealt with.

Dani f was excellent and very helpful.

Daniela Fernandez was great and greeted me with a smile!! She’s very helpful and knowledgeable.

Dani f . She’s the best

Daniela F was such a great help! I would recommend everyone who is looking to buy their furniture to come in and personally ask for her! I felt extremely welcomed and all my questions were answered. Thanks!!

Great experience with Dani F. She was very knowledgeable and helpful.

Tall Dani was awesome!!

Great experience!

Hey! Tall dannie was absolutely great! Can’t wait to work with her!

Ms. Stacy Patrick was amazing to work with. She made my experience a wonderful one and made me feel like family. I recommend this Ashley Store location to everyone. Thanks Jose cruz. Tech #2036

Came in today for a mattress and bed set. We were assisted by Earl Chaney. It was a pleasure working with him. He gave us all the information we needed then let us move around looking at all the options. He did not hover which I deeply appreciate. We will definitely be back and hope to work with him again.

We came in to check out some furniture on a whim and not only found everything we were looking for but had such a wonderful experience working with Drew. He was so helpful, kind, and gave us time to find our style. In the end, we’re going to be purchasing all our furniture from him in the future! Definitely sold on the level of service and quality here.

Tonya was very friendly and very helpful!

Dani (the tall one) was amazing! Took some time for me to decide on which pieces to go with and she helped me along the way. She also helped with sending me options via text while I was too busy to do the shopping myself. I highly recommend Dani for your needs!

I had a very good experience while shopping for new home furniture, Erica listened very well and then pointed me to the type of things I was looking for and was very helpful.

We had the best experience looking for our couch and dining table. Earl Chaney helped us out tremendously. Super nice and thorough! Will definitely be back for future furniture purchases!

We worked with Erica at Ashley Home Store and have to return next week to buy a dresser to go with our rocker for the nursery. She was so helpful we will definitely ask for her again! Incredibly knowledgeable and patient, but never pushy. Made it a very worthwhile trip and got the purchase done in quick order. Recommend working with Erica!

We worked with Dani F. today and she helped us pick out a bedroom set, dining room set and living room set. She was great to work with and we are so excited. Highly recommend Ashley furniture store and Dani.

The sales associates were amazing and they met my needs quickly and efficiently. They did a great job of working with me for exactly what I needed and got me out the door with the perfect piece.

TALL Danni was awesome! Great customer service. Pleasant trip and buying process.

We dread furniture shopping and recently had a bad experience which brought us to Ashley's Furniture. We were greeted by Dani, she introduced herself and let us browse without hovering. This was the most pleasant and enjoyable furniture shopping we have ever experienced. We walked out purchasing exactly what we wanted for a great price. Dani was amazing, highly recommend. Shout out to the entire team, they were all nice and personable. 🙂

Earl Chaney helped us today and we couldn't be more happy with his service today! He was funny, personable, non pushy and answered all of our questions. He explained everything perfectly, keeps within your budget and offers everything Ashley has to offer without pushing you into something you dont want or need. When we buy furniture again, I will absolutely ask for him again!! He was outstanding and very easy to talk to!! Thank you so much , Earl !

Tonya helped us find our new sectional and she was incredibly helpful!

Dani was the most helpful salesperson, I came in with a Pinterest board and a dream to furnish my living room in a modern style, she had so many great suggestions and was so helpful in putting my ideas into reality. 10/10 probably the best associate you guys have!

My wife and I visited the Ashley Store in River City today and received EXCELLENT service! We were greeted promptly and cheerfully by Mr. Earl Chaney, Jr. He was such a pleasure to work with, and he delivered exemplary customer care. He actively listened and provided several options to us. His knowledge of the products presented was impeccable! Thank you Mr. Earl for such a great experience shopping the Ashley Store!

My husband and I purchased a new couch today at Ashley Home store and Dani F. helped us with our purchase. She was AMAZING to work with. She kindly greeted us as soon as we walked and made the process super easy!

Dani was incredibly helpful and easy to ask questions to. Would definitely recommend this Ashley store for anyone seeking out new furniture.

Greeted by Allison Watts upon walking in the store with a smile and eager to assist us. We had an idea what we wanted to purchase for bedroom set from on-line shopping. Allison knew exactly where to locate. She did not pressure us, but showed us other similar sets with great pricing and very knowledgeable on all selections. We went with a different set and very glad we did. Allison was very helpful and worked with us on a different purchase. We will be back to Ashley and look forward to working with Allison for future purchases.

Dani was a delight as our sales consultant! Smart, Patient, Sweet are a few words to describe Dani. She knows the furniture business and she is such a people person.

Dani Fernandez is by far the best sales consultant we've ever met. She is one on the main reasons we purchased from Ashley Furniture. We like Ashley. We LOVE Dani! We'll be back because of her.

Erica Stringer is an excellent consultant. She wants the best for the customer and wants you to have a pleasant experience while shopping. She keeps your budget in mind and doesn’t try to push something you can’t afford like most consultants do. She is amazing and can help you find exactly what it is you’re looking for by just giving her a bit of description of what you need. Excellent experience thank you Erica.

Elijah has been such a wonderful help to me. I knew what I wanted and he has me approved and out the door under an hour.

Tall Danni was awesome! She greeted us at the door with one of the prettiest smiles and didn’t hover over us. She allowed us to get a feel for what we wanted and swooped in working to fulfill the intent of our visit. “Danni listened” to our needs and wants and made sure we left with the main things we wanted/needed. I’m so grateful to have the tall Danni experience today!!! While my shopping experience with Tall Danni was awesome, my delivery was horrible, dreadful, a disaster, a disappointment, awful, poor and everything that can mean bad! It was the absolute worst delivery experience I’ve ever had! The two guys that delivered my furniture, assembled everything outside allowing everything to sit in the street until they were ready to bring it inside. I asked for the furniture to remain inside the packaging until they got it inside the house (a big empty house) and they refused even after they spoke with "customer service" who advised they had to take the sofa out of the plastic so they wouldn’t damage it (makes absolutely no sense) but to bring the other items in still in the packaging. These guys were very rude and went into my mailbox and stole my card info. They also purposely damaged my tv stand (pictured below). Each time I try to reach customer service to advise of my service and issue, I can’t get anybody! Unfortunately I have to change my 5 star rating to a 2.

Y’all Dani helped me with my approval and purchases the furniture pieces I really want I love the experience she gave me and I will be back to shop with her again

Israel was amazing and friendly. Great guy!

Tall Dani has excellent customer service skills. She tries her best to get you the best deals!!!

Israel was super helpful and informative. He was a pleasant individual and a great employee. Ashley furniture is lucky to have someone so nice and friendly to work for them.

Tall Dani was so helpful. Always checked if we had any questions and how she could help. But gave us time to look around without any pressure. Highly recommend and will definitely be back for any future purchases! Thank you Dani and Stacy so much!! I appreciate it!!

Tanya was super sweet and helpful!

Tonya was very friendly and helpful! Great experience.

I just purchased this bed and mattress for an amazing price, Israel Rivera was so funny and sweet. He gave us a great deal and even said that the bed is going to look amazing in my bedroom. He was so sweet and knows how to make people happy, he was so helpful.

Great experience with tall Dani. Would highly recommend her

Looking for furniture? Then head to Ashley Furniture at River City Marketplace. Ask for Elijah Phillips! He is wonderful to work with!!

Israel made my furniture experience amazing. I went in knowing what I wanted, but he was patient and took me throughout the store to look at all my options to find the best price/style. Upon finding what I wanted, he was quick and got me checked out in 5 minutes. Looking forward to the next purchase.

Did an excellent job very helpful.

Elijah was awesome!

He didn't hover at all. Very nice to work with. Would recommend or use again

Israel was super friendly, helpful and knowledgeable will definitely be back for the buying experience

Israel is super awesome and knowledgeable. Definitely recommend for any one on the market for furniture or mattresses!

Easy shopping experience. Made sure we got the option of color and style bed.

Tall Dani is the best! She was very knowledgeable and professional.

Dani F is amazing and I loved working with her. She is an asset to the company. I will definitely come see her again.

Tonya Whitis

I had such a lovely with Allison! She is phenomenal.

Earl was the BEST! He helped me finding everything I needed and with the most positive attitude.

I just bought my dream bed from Tall Dani, she is an absolute Jem and a no pressure salesperson! I highly recommend her.

Kyle was absolutely amazing. Super helpful and polite, answered all my questions thoroughly. Great experience.

Thank you Kyle for fast service and a good deal.

Kyle was very polite and gave us a good deal!

Kyle was amazing

Kyle was a pleasure

I had the pleasure of meeting Kyle at Ashley Furniture. He was extremely helpful in finding what I was looking for. I was very satisfied with his service!

This was only my second time shopping at this location and returning did not disappoint. Thanks to my salesman’s product knowledge and professional we have finally finished furnishing our vacation home. Thank you Elijah for all your help and hard work!

Thanks for the amazing service.

Kyle Denson helped me. Amazing!

Kyle was very helpful

Kyle was absolutely amazing “, he helped make my furniture shopping experience great. He wasn’t pushy and helped explain the options in full detail. Highly Recommend!

Good

Israel was absolutely the best. He made shopping for my apartment so easy

Israel was amazing and very informative throughout my daughters visit…great customer service!!

Was greeted by Kyle Denson, who was awesome. Very knowledgeable, courtious and professional. Can't say enough about the process. No stress sales, but within 30 minutes we found everything. I don't have my furniture, so can't take pictures.

Best Customer Service. I will be back to visit Danni the tall one

The tall Dani is the best!! Walked in for a book shelf and came out with a bookshelf AND a kitchen table with chairs!! Great customer service!

Tall Dani was great. Highly recommend.

Allison was great! She was very friendly and knowledgeable :) 10/10 would recommend

Allison Watts was very helpful and she helped us work out a great deal!

Had a great experience here! The employees were so friendly and helpful! Especially Allison Watts she’s the kindest person ever

Allison Watts is the best ever!! She helped me with looking around☺️

Kyle Densin! Great customer service and support without pressure! He is awesome 😎

Talk Dani helped me find a bedroom set and was an amazing help!

Tall Dani was amazing to work with and helped me to purchase a dining room table set.

Elijah was so incredibly helpful even though I’m one of the most indecisive people alive. I highly recommend coming here to get your furniture here; but you’ll be even better off if he’s the one helping you out.

Allison was particularly helpful and very knowledgeable about mattresses. I was able to purchase very good mattresses for not an high price tag. Everyone was very friendly which made for a great experience!

Kyle was great and even moved furniture across the showroom floor for me so I could see if pieces matched

Kyle is the best he was so nice and was able to get me everything I wanted

I have had one of the best experiences I have ever had at Ashley’s furniture store…. Ms Allison is the best she helped us with one of our best purchase is life… Thank you it was a pleasure

Great experience with Allison. She will definitely talk you through the entire process of purchasing the correct mattress for your body type. Keep up the great work!

Thank you Elijah!!

My visit was fantastic! Israel was the best. No high pressure sales. Easy to work with and a great person.

Tall Dani has great customer service. Anything you need ask for her!

In January of 2024 we visited the River City market place location and had the most amazing customer service provided to us by Israel Rivera, he was very interactive, personable and patient. He made us feel so comfortable. He got us all set up and went the extra mile for us. We were so impressed we went back on 02/16 and waiting to she him specifically to make another purchase. Go see him at this location and I promise you will not regret the experience.

Smooth and easy process! Elijah is now my go to sales guy. Thanks!

Thanks to Elijah for such great service! ⭐️⭐️⭐️⭐️⭐️

Elijah is great at what he does! Ask for him if you plan to visit.

Brenda was very helpful and treated us like family. We appreciate the great service.

Store was very helpful in getting our order placed at a good price. Communication about delivery was spot on and delivery team members were professional and courteous

I was greeted by Erica and she was very pleasant and checked on me several times and then we walked around together looking at many sofas. Allison and Stacy were also helpful to me (us). All three were very courteous, professional and knowledgeable about the products.

Tonya Whitis, provided amazing customer service while we were searching for a new living room set 👍🏾

Elijah Phillips was amazing! great customer service took time to explain to us about the furniture and recommended some great stuff

Elijah was great to work with and friendly! I would definitely come back and see him again

Had an amazing experience with Elijah purchasing our sleeper sofa and recliner. Everything exceeded all our expectations!

Elijah was wonderful help. Took real great care of us and showed us exactly what we were looking for. 10 out of 10 service

Tonya Whitis was great!

Elijah was great ask for my guy you come in!

Earl Chaney was amazing! His customer service was phenomenal & he helped me and directed me in whatever I was looking for or interested in. I’ll definitely be returning to see him again.

Mr. Chaney was great to work with. Very patient and really works with you ! Great customer service skills. Will be recommending him to everyone.

I had a great experience with Earl! He was knowledgeable, and patient with all of my questions. I will be back & sending my friends!

Thank you Dani F! She helped me find the perfect living room set and mattress for my new home she’s the best!!!

Earl Chaney was the absolute best! Thank you!

Had a great experience! Earl Chaney was the absolute best! Give him a raise!!!

Earl Chaney was phenomenal and pleasant, best customer service I've ever had.

Stacey, absolutely amazing. I had the pleasure of meeting her. Please stop by and do some shopping you want be disappointed with her great customer service and friendly….

Allison Watts has the best customer service! From the moment we walked in she greeted us warmly and was so friendly. She gave us time to look around at the furniture without any pressure, but was there to assist us when we needed her. I appreciated her explaining the promotions to us and it's great how Ashley has different financing options. Allison is a sleep specialist and noticed my back was sore when we were trying out sofas. She gave us an awesome sleep demonstration and was so knowledgeable. Allison selected a mattress that suited us so perfectly, I fell asleep! It's obvious she cares about her customers. Great lady, ask for Allison she is the BEST.

Stacy is a great manager very fun to engage with the store looked great staff is bubbly and knowledgeable

Allison Watts... go see her at Ashley River City. She has excellent customer service, is attentive friendly and there's no pressure. She will help you out with all of your furniture or mattress needs. Only ask for Allison, she is wonderful and you will not be disappointed! She is the BEST!

Elijah was very relaxed and helpful. Next time I come in, I hope he's available to help me choose my next piece!

Allison Watts was amazing with her gave customer service at Ashley Furniture Store (River City). We stopped in just to look and we were greeted with a warm smile and a positive demeanor. She talk with us without rush and let us know she’s available if we need anything. She answered all questions with such ease and confidence. We would definitely recommend her genuine and relentless help if you’re ever in need of a home revamp! I love and appreciate her great customer service. Thank you Allison!🥰

Allison Watts helped me very much

Elijah was very helpful.

Kyle helped us out and he was awesome! Got exactly what we wanted at the price we wanted! Thanks Kyle!

Great customer service skills. Friendly and meet our needs. Will be back

Great experience with Elijah

Earl was amazing to us! Couldn’t have had a better sales person to help us. Very knowledgeable

I have been a customer at Ashley’s for 6 years and I only come back for Allison Watts . She’s so attentive and caring and patient . She’s my friend when I walk in and that just makes your experience at the store so much better. And her accent is such a bonus !! Allison rocks !

We had an amazing experience with tall Dani, got a couch I loved and it was super easy.

Greeted with wonderful service and had a great time all due to tall Dani.

Allison watts was amazing in customer service great personality and a big help

We haven’t received our sofa yet (we just picked out and ordered less than a week ago), but Allison took care of us well and in a sufficient amount of time.

Excellent service friendly. quality information Left me with no questions. Highly satisfied

Elijah was awesome helped me pick out everything I needed!

Elijah was simply amazing I gave him a goal that I was looking for and a budget and he found the perfect set. I will definitely come back to purchase more

Tall Dani

Thank you Elijah for all of your help! It was such a smooth visit because of him!

Allison Watts was more than helpful with my wife and I. She was really a joy to work with. I feel like a lot of furniture store workers really breathe down your necks and can be pushy but not Allison. She was helpful when we needed her and let us look when we were looking. Never felt any pressure or anything. She gave us her card and was available day or night with assistance. Would totally recommend asking for Allison watts if you come into the store.

I just purchased a bedroom set and Elijah Phillips helped me. He was so great, was very helpful and super nice. Couldn’t recommend him enough.

Kyle did an excellent job and provided excellent service during my purchase. He was very helpful and checking inventory and ensuring that they had exactly what I was looking for. He was personable and easy to talk to and overall provided an excellent buying experience.

Excellent customer service experience by Kyle Denson that began with a warm greeting from the moment I walked into the store. His smile and eagerness to make sure all questions were answered and a willingness to assist with my purchase. Great job Kyle!!!

Tall Danny was an awesome salesperson ask for her and you will be very happy.. She's super friendly and helpful

Allison was extremely helpful and considerate. 10/10 recommend for home owners. If you’re looking for quality service and products look no further.

Thanks to Allison’s expert sleep science background we purchased the perfect adjustable mattress system for our medical needs.

Love our new bed and the delivery was amazing

Tall Dani was amazing!

Allison Watts great lady to get help with all of your questions!!! A great time shopping with no pressure at all!!!

Our salesperson Allison Watts was very knowledgeable and helpful with helping us find the right dresser for our guest room. Allison was professional she took her time and even researched on finding the right dresser. We also got into a discussion about mattresses, Allison knowledge was amazing. We did a demonstration on a Tempur-Pedic, and we were blown away with the outcome. Although we didn't purchase the bedding at that time, we do plan on purchasing the Tempur-Pedic. Allison was a breath of fresh air for a salesperson, ensuring she found the best dresser to fitting us for the perfect mattresses.

Israel provided great service!

This location has one of the 2 best furniture store employees I have ever come across, Stacy Patrick and Allison watts went way out of their way and took their time and over multiple days helped us get the perfect furniture that suits me and my house personally, I couldn’t have asked for better sales agents and they definitely exceeded expectations and have earned them selves recurring customers in the future.

Tall Dani was AMAZING! Knowledgeable, friendly, funny and helpful!!! I actually told her I’m glad she was at the door when we walked in because our transaction was super smooth and enjoyable. Superb service!!!!

Allison Watts was great in helping my wife and I find the furniture that suits us in our new home.

Went to Ashley’s today for a couch. Didn’t take us long to find the perfect couch and our consultant was Tonya. She was very helpful and there to answer any questions we had. We will definitely be back.

The manager & sales team are wonderful!

Staff is amazing

The manager and the staff are amazing

Kyle was very helpful.

Kyle was the most helpful sales associate ever! Helped me find exactly what I was looking for at the best price possible. I am super happy with my order and I will be seeing him soon again!

Great experience & very happy with my purchase. Allison Watts is extremely knowledgable & provided excellent service.

Very helpful

Tonya is very polite and very knowledgeable about everything. She’s super patient and helped us find a couple that we are super interested in! Will come back to her for our purchase!

Kyle was amazing! He really took his time and was extremely knowledgeable about every product I asked him about. Super cool guy! 5/5 Stars ✨

Israel customer service is excellent, very friendly and real knows your products. I will shop here again, Thank you Israel please always keep your smile. Jamie

The staff specifically Israel were very welcoming. I was comfortable in the store. I love Ashley Furniture!!!

Allison was a really big help in finding us a sectional that was perfect for our new home. I appreciate everything she did and her super positive attitude.

We had the pleasure of Elijah helping us today. He was very informative, welcoming as we walked in the store and helpful. Thank you Elijah keep smiling it amazing.

Kyle was awesome! Give him a raise pls!

Great service and my salesman Israel was very helpful and professional. Great experience and definitely will visit again.

Kyle was informative and no sales pressure. Great doing business with him.

Kyle was amazing. He made our shopping a very easy process.

Israel was the best salesman Experience ever couldn't have ask for any better experience..Thanks Israel.

Our thanks to Israel Rivera...very helpful Ashley salesperson!!

I had a great experience at Ashley Store in River City Marketplace. Allison is one of the best salespersons I have ever met. Customer service is top notch. Genuinely a person that cares and was not just trying to make a sale.

Great experience

I was pleasantly surprised by the clean store here on the Northside. Was greeted right at the door by Stacey with a smile and showed me a couple nice mattress choices. She was very informative of her products and I recommend anyone looking for furniture in the Jacksonville area to definitely make your way here! 😃

Tonya was great to work with. She was very helpful and made the transaction smooth and easy.

It was a pleasure dealing with Stacey and Allison. I’m very pleased with my purchase. I’m looking forward to coming again in purchasing more furniture. Thanks guys.

Went to Ashley Furniture today to look for bar stools and potential dining room table and chairs. Was greeted by Allison Watts who guides us through the store then allowed us to shop without sales people pressure. We walked out after purchasing both the best stools and dining set for our needs. Thanks Allison!

Allison Watts, was very helpful with ideas to decorate the loft and as well as very knowledgeable and flexible with the information we gave her. 10/10 would come back and purchase.

Allison Watts was the best guide she helped us with what we needed gave us the facts and information we needed and more 10/10! And gave us guidance on so much more

Earl Chaney was amazing at tending to my wants he wasn't pushy and he let me shop the way I wanted.i will definitely be returning to purchase more

Quality furnishings and the associates are always pleasant and helpful and I appreciate that

My visit to Ashley’s at River City Marketplace was an absolute pleasure. Walked around unsure of what I wanted to purchase. However; Martin Derrera was so patient and very helpful. The item I purchased he also assisted with me getting an additional discount. Awesome customer service.

Earl Chaney gave great customer service today ! Was very helpful in helping me pick out my new furniture

Visited the river city store today and met Mr. Earl Chaney, he was delighted, knowledgeable and professional. We purchased furniture for our entire house and he got us the best deal. It was a pleasure purchasing from Ashley's furniture today, can't wait for my delivery 🙌

Allison ran me and my friend through a demo it was really helpful and helped me get a mattress that fits me perfectly

Ive never had questions when going shopping for furniture. Today was different. Elijah greeted me at the door respectfully and was very helpful. He went the extra mile and exhausted all options to find a solution. Great customer service.

Quality merchandise at reasonable prices friendly sales people and the store very well organized and clean plus very nice delivery people helpful and curtious.

Allison Watts gave amazing customer service at Ashley Furniture Store (River City). I showed her a picture of my kitchen and she went to work to find bar stools to complement my kitchen decor. In addition, she went above and beyond to make sure I was satisfied with the purchase. I recommend her genuine and relentless help if you’re ever in need of a home revamp! I love my choice and appreciate the great customer service Allison!

Thank you so much to Earl Chaney Jr with Ashley furniture. He was amazing with the best customer service experience!! Thanks Earl

Thank you for your outstanding work Earl Chaney Jr. we will be back with you for another service soon!!

I Went to Ashley’s furniture store with my sister to look for a coffee table. We were greeted at the front door by Allison. She addressed our issues and concerns then proceeded to go above and beyond to help us try to locate the type of coffee table My sister was interested in. She even took us through the catalog to show us all different types, Styles and shapes. Very professional, knowledgeable, friendly, and courteous. I would suggest if you are looking for anything in Ashley Furniture store , located at the River city marketplace Jacksonville, FL, Allison is the best consultant.

We came into the store frustrated because of a poor experience with a local furniture store. Allison greeted us right away, we explained what we were looking for, and she was so helpful with every part of the shopping experience. Price matched the online price and was able to quote a reasonable delivery time frame. We will most definitely use Ashley Furniture for our future purchases and Allison as our go-to sales associate.

Earl was very helpful in helping my parents find the perfect furniture set. All the staff were super friendly and accommodating. Highly recommend.

I came to this store to purchase a sofa. They had a great selection to choose from and my sales rep Dani was very helpful in choosing the right one. She was not pushy at all and made me feel like she truly cared about my best interest. I would highly recommend this store to anyone looking to furnish their home!

Dani was super helpful and got us a great deal!

Great service!

I appreciate the aggressive compassion that the manager, Brenda, and told Danny her sales associate, displayed and trying to get some system issues taken care of. I wasn’t one that was gonna be sold too much but I really am a big stickler when it comes to contracts they made us stay at work for me and my family and it’s just in time for Christmas. I don’t know if I could’ve found a deal like this any place else I’ll probably buy some more furniture at some point in valuable people to Ashley and I’ll always do the same thing anywhere else from as far as I can see.

Allison Watts Helped me look into what mattress will work for me. She is sweet and helpful.

FANTASTIC SERVICE. SET UP GUYS WERE TOP NOTCH!

Ordered 2 mattress’s for my goddaughters and they love them. The mattresses sleeps very comfortably. Thanks Ashley from Ashley’s ☺️

Allison Watts was amazing and helped us decide on the best bed. We were going back and forth and she was patient and kind and showed us all our options. Then when we realized neither one of us had our wallet she got everything ready for us so when we came back we were good to go.

Fantastic customer service! My spouse and I have been shopping at Ashley Furniture for years, and our recent experience at this store was by far the best thanks to "tall Dani." She took the time to understand exactly what we were looking for and showed us many different pieces so we could make the right decision. My spouse and I also just enjoyed how positive (and funny!) tall Dani was when we were talking. Overall a great shopping experience. We will be back!

My wife bought almost $3k worth mattress and they delivered it to our home but they forgot the legs and remote control. They said they would ship it to us and they did ship but when we ask to install the remote they said you need to call the company who created the matress not Ashley's. After they (Ashley's and matress company) passed me 1000 thousands time to each other, I ended up find someone from Facebook marketplace to install it and I paid out of my pocket.

Tall Dani was outstanding and very knowledgeable on everything. I enjoyed that she allowed me to browse until I was ready for her help. Her nails were beautiful as well.

Furniture was in excellent condition and delivery was very cordial and efficient. Very pleased with overall purchase.

The friendly associates at your store make shopping and purchasing a pleasureable experience. The quality of your furniture is above all other stores in my area.

Great customer service from Stacy and Rodney.

Allison and Stacey were extremely helpful. Amazing knowledge of the product and directed us to stay well with in our budget without sacrificing the quality we were looking for - Allison also did a proper evaluation of what type of mattress to use and set us up with a mattress that was well within our budget she actually based it on our body types and sleeping habits - we have been to Three other national chains and by far Allison and Stacy provided the best customer service- something very hard to find these days

Thank for all your help all mine new furniture for mine home my family and I was very pleased with the wonderful staff thanks a lot Stacy for all your help and to my wonderful salesperson Drew.

Very welcoming and extremely helpful, I am extremely happy with my experience.

5⭐️⭐️⭐️⭐️⭐️for Allison and Stacy. Allison greeted us with a warm smile. We totally meshed right away. It was like it was meant to be. She is so knowledgeable about the furniture, mattresses and pillows. She helped us find the best mattress and pillows, for my husband and I, according to where all our aches and pains are. Along with the right height pillows for our individual alignment. Allison is a blessing to us. She is very thorough and a pleasure to work with. Allison and Stacy were instrumental in making our forever home beautiful with the Ashley furniture we chose. We went with the Havalance line, and it’s gorgeous. We got the bedroom set, the dining room set, and some pieces for the living room. We couldn’t be happier. Thank you, Allison and Stacy. ❤️ You both made a huge impact. We will be back😁

Tonya was absolutely terrific. Helpful and kind the moment I walked into the store. She helped me find what I needed right away and I will be coming back for future purchases for sure! Definitely recommend coming to see Tonya here at Ashley!

Allison was very helpful and attentive.

Allison Watts showed me around and explained everything to me . She did an outstanding job and I’ll definitely be back to see her.

Great store with a wonderful staff. Allison helped me and my friend find what we needed. She has a very special skill with people. Enjoyed my time:)

When I first walked in I was greeted by the nicest lady named Allison. She honestly was a joy and had an amazing time. She showed an amazing bed set. I will definitely go back again. She explained everything on to deals to other things that will pair well with me and vibe/ personality.

Dani (the tall one) was really helpful and got us in and out with ease. Highly recommend!!!!

ASHLEY IS OVERPRICED FURNITURE I LOOKED UP THE SAME CHAIR I GOT FROM ASHLEY ON GOOGLE AND IT WAS $200 CHEAPER !! AND IT WAS STILL ASHLEY BRANDED FURNITURE I ADVISE YOU JUST VISIT ASHLEY TOO SEE WHAT YOU LIKE IN PERSON THEN GOOGLE SEARCH AND BUY IT FOR MUCH CHEAPER AND IT WILL BE THE SAME BRAND (ASHLEYS HOMESTORE)

Israel and Stacey were amazing and very helpful.. My experience was easy. I would recommend everyone to shop here for amazing furniture or just come meet Israel to brighten up your day.

Shopping for sectional

Rodney Willis was the perfect rep. Super knowledgeable, but not pushy. Went out of his way to help. Found the perfect fit. Delivery crew was amazing too. All around good experience.

Danny G. was awesome salesperson! Her customer service was exceptional, as she kept me updated throughout the entire process. She was also very patient and answered all my questions.

What a wonderful store, all the employees are very nice and very helpful

Tall Dani(woman) was perfect,patient and very helpful.

Dani (the tall one) is an awesome person and helped us find the perfect living room set and worked with us on the price. Make sure to ask for her when you come in!

Picked up a sofa,loveseat,end tables, coffee table,lamps,rug an more. It was a clearance pkg and what a deal it was. As great as the deal was, what made it even better was Dani. She is amazing and super helpful. The delivery crew were awesome also. Can't say enough good about the experience it was just awesome. Thanks Dani for going the extra for us.

Rodney!

We had an amazing experience at Ashleys. Daniel helped us and gave us great customer service. Highly recommend!

Israel Rivera was the absolute best , he did everything he could to ensure I was getting the best of the best

If I could give them zero stars I would. We bought our mattress from them on Monday. The service in the furniture store was amazing. Dani was a great sales lady and I give her 5 stars. Thursday (today) they called and said we could pick up our mattress from the warehouse before 4:00 today. We got here at 11:30 and they explained it was a late truck so give them a couple hours to get it unloaded. We came back at 2:00 and are still sitting outside waiting for them to find out mattress. There are literally 4-5 guys just standing around inside the warehouse doing nothing. Will never buy from this store again.

Got a great deal on a sofa and love seat. Allison Watts was very helpful and made the purchase and delivery easy.

Drew was very nice.

Allison was awesome!

Allison Watts was great!

Allison Watts was attentive, knowledgeable, accommodating, and altogether wonderful.

Israel took great care of us. He didn’t hover over us and let us look and try furniture, but was quick to answer questions.

Had a very good experience here at Ashley with Isreal he was very professional an knowledgeable had a great experience with him.

Awesome customer service!! Great experience! Very informative! Israel was the best!

We had the pleasure of working with Israel Rivera as our sales representative. He greeted us upon entry and we told him we were just looking. He checked on us and asked if we had questions. He let us have our time and was very patient and understanding We ended up buying an entire living room from him. He was awesome.

Israel Rivera was our Sales Consultant and it wasn’t the first time he took excellent care of our needs. Thumbs up Israel!!!!

Earl was fabulous to work with. We will absolutely buy more furniture from him and recommend him to anyone. It was a great sales experience from beginning to end. 100% recommend. Thanks Earl

We worked with Israel on purchasing a sectional. He was very kind, helpful, and did not pressure us or rush us as we made our final decisions. Highly recommend Israel if you want a genuine sales rep who won’t breathe down your neck and try to up-sale you!

We had an amazing experience purchasing our 2 recliners! Thank you so much!!!

Earl was an amazing salesman. I purchased a mattress and patio set a few weeks ago and I was waiting for a mattress cover. I went into the store and bought what I needed and he assisted. Thank you Ashley!!

Tall Dani was amazing and very informative with all products, she made our shopping experience fantastic!!

Tall Dani was amazing! She was so helpful and willing to help. She literally was a life savor at finding all the pieces we needed for our couch. We just PCSed to Jacksonville & the movers lost our couch. We wanted to replace it & pieces are discontinuing, but she was able to make it work! 😍 So thankful for her!

Tall Dani was amazing and helped me get my dream couch!

Tall Dani was excellent. Vey friendly and she noise her stuff. High five Dani. You should be sales women of the year

Earl Chaney did an outstanding job servicing me today! Great company & Great people around, Thank you again!

Tall Dani - awesome customer service, advice and info we needed. Highly recommend!

Elijah was real cool and relaxed. No pressure environment. Also, I was a returning customer of his. The is fixed and was nice and cool inside for me to purchase my living room from him. I strongly recommend you asking for him to help you if you need an expert and makes it a fun experience.

Brenda and Stacey are great managers to deal with. Kudos 👏

Elijah(Eli) is one of the best saleman your store could have. Please forever keep him and advance him within your company. He is a true asset to this Ashley store.

I got a lot of help from the entire team. Everyone was very nice and didn’t seem like sales people. I highly recommend Ashley Furniture!

She was awesome 😎

Elijah Phillips great consultant. Matched us with exactly what we needed 😌

Excellent service Elijah philips the best.

Rodney is always so helpful

Elijah is the best sales rep ever Wowee what a great experience. 10/10 would recommend to a friend.

Great selection of new furniture to choose from.

Israel is ROCK STAR! He was very helpful, knowledgeable and we hit it off like peas and carrots. Rock on Israel, rock on!

Elijah P. is very kind and knowledgeable young man! I’d recommend him to anyone. Best experience yet… Thank you again!

I experienced the best customer service at Ashley's on City Station Dr. last Saturday. My Sales Associate Elijah was attentive and knowledgeable. He allowed me shop, without interference, but was present when i needed I help. He listened to what I wanted and made recommendations based on my needs. It was an enjoyable experience.

(Translated by Google) I was at Ashley's last week and Daniela (the tall one) helped me find the chair I was looking for. If you need anything ask for her :) (Original) Estuve la semana pasada en Ashley’s y Daniela (la alta) me ayudó a encontrar el sillón que buscaba. Si necesitan cualquier cosa pregunten por ella :)

Next time you need furniture, hit up Tall Dani! She’s not afraid to save you money

Dani G was a pleasure to work with

Tall Dani was amazing!! Even though I didn’t find the piece I was looking for she was great and knowledgeable. Will definitely come back

Extremely friendly ,knowledgeable When I need anything else I will be sure and ask for Dani 👍

I came to Ashley today I had the very best customer service experience I ever had with Elijah and the wonderful Stacy I got everything I needed and some I loved it there and I will be back 5 stars all the way! This world needs more people like them Ashley Furniture store has good people working for them thank y'all so much

Great customer service, great delivery

Drew was so amazing! He was very knowledgeable and so helpful!!!! Definitely go and see him!

Salesman listened and was able to help immediately. We came knowing what we wanted and he respected that. Our return was another fine piece of furniture from Ashley!

Outstanding service and professionalism by Elijah from the moment we walked in to the the time we walked out. Do to his assistance and his ability to answer all our questions, we purchased a new set of dinning chairs plus an amazing fully electric leather recliner. Thank you Elijah, (and Stacy added a helping hand too).

Israel was very helpful, knowledgeable and extremely accommodating. He was very friendly and provided excellent customer service. We were very happy with our purchase as well.

Best setup of furniture out there

Tall Danni was amazing thank you for such great service can't wait to receive it purchase.

Danny was amazing we came in May initially with no intention to buy at that time but she left such an impression that we new when we came back to ask for "Tall Danny" and as expected she made this purchase an absolute breeze. Thanks girl ❤️

I went into ashley furniture brenda and stacy were really helpful with helping me find my forever furniture highly recommended to anyone looking for furniture

Update: Now that I have posted a review the store has reached out and told me to submit a claim with them. I have already tried that 5 times ago but they kept saying I had to submit the claims with 5starcustomerservice, which I did. Now because 5 star dropped the ball the store wants to do something. I asked why do they use 5 star and they couldn't say why. So now they want me to jump through more hoops 🙄. I think we are just going to cut our losses and NEVER shop with them again!! Bought a brand new sectional 4 years ago. Also bought the warranty with it. The sectional is falling apart. Started submitting claims to have it repaired back in February. They have only answered one time and they told us we had to submit the claim online. Then someone would call us to let us know when they would be out to repair it. We haven't heard anything. We have attempted to call them multiple times but no one will answer. The store says they can't help we have to go through the warranty company. Needless to say we are going to have to buy a new couch from somewhere else. It's sickening to know how much we spent and it's only been 4 years!

Elijah is incredible! We put that man through some trials trying to determine exactly what we wanted for our new home. He was incredibly patient, offered solid insight, and all around an awesome human being. Thank you for making our experience top tier good sir!

The staff was very positive and helpful with me finding new bedroom furniture!! Thank you!! River City, Jacksonville FL

Dani was a wonderful sales associate. She helped us with all our needs and problems.

We had an order that didn't process as expected. Delivery associates were great, however, we had a wrong piece delivered that resulted in needing to find an alternative selection. The 2 sales associates, Dani F. and Daniela G. stepped up to make things right. I appreciate the time, effort, and professionalism these two delivered. We would buy from them again.

Awesome experience. Elijah helped me promptly, took me right to the recliner I told him I wanted and answered all my questions. Excellent service!

Sales staff “Dominic” was very helpful with my purchase. I’ve shopped Ashley before and every time been pleased with the products.

I have been searching for a new bedroom set and the perfect mattress for what honestly feels like months. I went in to Ashley a week ago and met with Stacey. She asked what my style was and what I am looking for and gave me a few ideas. She worked with me from different styles to different types of mattresses to see what I like. She worked with me through the payment portion and help set up my delivery. I don’t think I have ever had this level of best customer care before :)

Daniela(tall) was nothing short of amazing. She went over and beyond to make sure I got nothing but the best service, price and satisfaction. I will be a repeat customer for sure.

Dominique B. was helpful and knowledgeable. He was patient and personable. Exceptional experience. Grateful for his professionalism. Thank you So much!

We were greeted by Drew who showed us what we were looking for but never pressure us into a sale. It did take about 3 weeks for delivery but we were told that from the start. The delivery guys were great and very accommodating.

Fantastic experience with Allison!👏

Allison Watts was a treat to have as a salesman on our purchase. She is very knowledgeable on picking the perfect mattress for a pleasant sleep.

Allison and Brenda were both beyond amazing. I was shopping with a budget but a vision and they both helped to achieve the beauty on the budget I was looking for. I myself am moving at the end of the year so I was nervous it might not fit but we brought up the measurements of the apartment and we measured each couch I was interested in til we found the perfect one for me. I definitely plan on coming back to purchase more from there.

We worked with Allison Watts on purchasing our new mattress and she was amazing!

Mrs. A Watts greeted us with a warm, welcome. She was very professional and knowledgeable of the product in her store. She help us to pick out the best mattress that was suitable for our body type and health. Just a Phenomenal person. Thanks!!!

Nice store plenty of merchandise sales consultant Israel was very patient and helpful

Wry professional and helpful

Mr. Israel Rivera is awesome!!! My wife and I came in expecting to shop but we may not be able to afford everything on the list. Not only were there many options that made it affordable, but they all came together to ensure that our financing met our needs. It was a pleasure to experience outstanding customer service that far exceeded our expectations. Thank you Thank you Thank you! We are telling everyone.

Elijah was amazing! Incredibly knowledgeable and worked with us to make sure we got the best price. Highly recommend asking for him when you visit Ashley!

Elijah is the best. He has worked with me for the past 2 visits to ensure I was comfortable and confident in my purchase. Then he let me know to come to the private sale for bigger savings. Jacksonville - come see Elijah for the best deals and he knows his stuff !!

My husband and I worked with Stacy and Allison and the experience was amazing. Allison really took the time to get to know us and find out our exact aches and pains of sleep to help us pick the perfect mattress. We loved our experience and will continue to go to both of these ladies for help with our house.

I went to the Ashley store in river city Market place and let me tell you, sales rep Dominique is an absolute power house! If is charm and charisma doesn't get to you then his extensive knowledge on furniture surely will. His soft voice and friendly stature make you feel at ease, while his professionalism and enthusiasm of his craft make you feel as through Ashley furniture is THE furniture store. If you are looking for new furniture and an amazing experience doing so then head over to Ashley's furniture store and speak to Dominique, you won't be dissapointed!

I had the best experience with Allison. She was sweet, attentive, pleasant and an absolute joy to work with. 10/10 would recommend this store. Beautiful furniture pieces as well.

Israel Rivera was both professional, informative, and patient regarding my purchases..

I had a wonderful experience with Allison Watts. She educated me about my sleep and helped pick the right mattress for me!

Elijah met us at the door and was very welcoming without being overbearing. So refreshing. We found exactly what we were looking for and he answered all our questions. If you are looking for a knowledgeable and very friendly salesperson then ask for Elijah when you come into the store.

Got a great deal on some furniture. Thanks to Allison Watts

Very pleased with the customer service we received from Allison Watts. She was very helpful and pleasant to work with!

Allison W, was phenomenal with helping me find the perfect living room furniture that matches my lifestyle. I'll definitely be a repeat customer.

All I can say is that I would have bought the entire store if I had the fun. That’s how much I enjoyed Israel’s attitude and his professionalism. Truly an amazing experience. I had no intention of buying anything that but with his help, I found exactly what I was looking for and was able to purchase it. I will definitely go back and work with him to find a few more pieces for my home.

Today we got the Sealy, Princeton mattress and is 4.0 base for a great price point at Ashley. Our furniture consultant Shahid was very helpful in finding us the best product to fit our needs. Great service!!!

Elijah helped us today with a lift recliner for my mom. He made our shopping experience very pleasant. Would definitely shop here again

Israel was so helpful! He found our dream couch so quick and made the process so easy. Made me and my husbands experience so perfect, will be coming back again!

Israel was amazing. Really gave us a wonderful buying experience and made sure we were taken care of. Honestly amazing person, highly recommend! Make sure you ask for him personally.

Allison helped us with a sleep presentation! The presentation was great and informative it helped my partner and I find our dream bed! Thank you so much for the great service!

Allison was the kindest, most helpful, and beautiful person. She was both knowledgeable and responsive to her customer’s needs.

The TALL Dani is the BEST sales woman I e had in along time she is AWESOME of you need anything go see her please

Elijah helped me find the perfect mattress. great customer service.

Allison was very helpful through out our whole process today and really went above and beyond to help us out

I had a great experience today with Allison. She helped me with financing in furniture and was a godsend. I can’t wait to receive my order :)

We were greeted by Allison. She was very helpful and kind. Really enjoyed looking at all the furniture and found what we were looking for.

Quality products, friendly salesmen, convenient delivery and quick set up. Guys who set up my dining table even cleaned up after themselves.

Israel was great! He was extremely knowledgeable and kind which allowed for a great experience as far as the customer service went. The only reason I'm giving 4 instead of 5 stars is because I wish the store had a larger selection of different colors for their sofas.

Israel was great! So helpful and calm. Definitely ask for him when you come in.

Drew was amazing and the bed is so comfortable!

We recently went to the Ashley store in river city shopping center and we worked with Israel. He was amazing. He was knowledgeable about the products in the store and the sales that were offered. He was patient with me and showed me what was offered online. He also was willing to move a coffee table I was interested in to another area of the showroom to let us see what it looked like with the couch we were interested in. Along with all of that he was able to entertain our 2 year old daughter with funny jokes and Donald Duck noises. He really was the best and we will for sure be back just to work with Israel.

Shahid and Brenda were THE BEST! Customer service was beyond all expectations and they both went the extra mile to make us happy! Thanks for being AWESOME! Bye bye Badcock! 😁

Israel was amazing!!

Great personalized care to satisfy the need. Thank you Alison & Stacey!

My Mom and I stopped by to look at bed and living room furniture, we worked with Israel Rivera who was more than understanding and accommodating. He was super friendly and listen to what my mom was seeking. Israel presented us with several options and educated my Mom on the different types of mattresses and sofas. We had an excellent experience with him. I would recommend Israel to anyone seeking furniture solutions.

I have back problems and I came here to find a better Mattress and Elijah gave me a breakdown of which mattress offer good back and neck support and I was able to find the one for me. Will Be back soon!

I spoke with Elijah and he was great! He gave me all my options for what i was looking for and knew the pieces like the back of his hand.

Love the table we bought. Sales person Daniela was awesome and very professional. Delivery /assembly person left a lot to be desired. Never again!

Allison went above and beyond in ensuring that I had a remarkable experience. Allison as well as the entire staff over exceeded all my expectations. The staff was professional, courteous, knowledgeable and extremely friendly. I had an amazing experience. I am happy beyond words with my bedroom set and will definitely return for more furniture.

Ms. Allison and Ms. Stacy were wonderful and did an amazing job helping me find my furniture for a great price! They are the best!

Allison very helpful in finding me what I want. Great customer service.

Horrible customer service!!! RIP off professionals RUUUUUNNNN FAST!

Allison Watts was very helpful and knowledgeable. She really knew what she was talking about, and found the right product for me.

Danny (Tall) was wonderful to work with! From the moment we walked in she was helpful and also allowed us to explore on our own which we appreciated. When we found the couch we wanted, she made the process so easy and seamless for us! We have truly enjoyed our experience and look forward to receiving our new furniture!

Mrs Watts was a great help. She took the time to take care of all our requests during the purchases. Thanks. 👍

Excellent Customer Service…Brenda is awesome with the greatest of personalities. If I could not find what I wanted at Ashley, I'd still find something to buy because Brenda worked her magic to satisfy my need....highly recommend Brenda and Stacy during your visit to Ashley's Furniture in North Jacksonville 😊.

I enjoyed the time while I was there. And Allison was very helpful. She really knew the literature of the furniture.

Great selection of brand new furniture!!! Staff is super helpful and kind.

Great experience! Our sofa set arrived on time without hassle. Dani G is super fantastic.

Had such a great experience at Ashley’s furniture today! Allison Watts is Awesome! In my opinion she went above and beyond to help us find just the right pieces to fit our style and needs! Can’t wait to get our new furniture! Thanks for making the experience stress free !

My family was assisted by Miss Ashley at the north Jax location and she was fabulous. Ashley was very professional. She answered any and all questions we had and gave us all the time we needed to come to a compromise on our sofa.

Elijah was a huge help! If you come to this store ask for him he’s got the hook up and will have you in and out. My fiancé and I are first time couch buyers we walked into this store just looking and we are buying one.

Israel is THE MAN!!!!

Dani is great very personable and extremely helpful. She listens as helpful hints and yet understands everyone has different needs and wants. Great smile and laugh.

Dani was amazing, listened to all our wants and concerns and worked hard to get us what we wanted with furniture and our budget!!! Has a great laugh.

Allison Watts is a terrific salesperson! She helped us find a counter height bar stool and gave us lots of information about a future mattress purchase. It was a pleasure dealing with such a knowledgeable person!

Great help from Allison Watts.

Elijah was my salesman and he did an awesome job helping me select the most comfiest couch around!! Highly recommend him!

Ashley is the best sale person I have ever had the pleasure of doing business with.

Israel at the River City store was an absolute joy to work at, very knowledgeable and resourceful!

Absolutely the worse store I've ever had to deal with. We spent over $2,000 on a new couch, they delivered half of the couch and what was delivered was broken. Then they charged our card twice for the item, I called corporate and they can offer a $25 gift card for all of this inconvenience! What a joke of a store and customer service. Do not give them your money and shop elsewhere!

Ashley customer service was great and very helpful. Provided all the details that assist with making the purchase easy.

Dominic on the sales floor did great for his first sale :) thank you 😊

If I could give this place and their amazing staff a million stars I would! My husband and I experience was nothing but great. We had the pleasure of touring and viewing dining and living room sets with Mrs. Allison Watts and ended up with that and more at amazing reasonable prices, we couldn’t be happier. Mrs. Allison’s aura and sweet personality is so contagious I highly recommend this location and highly recommend Allison Watts for anything you’re looking for she’s awesome!

Y’all I’m telling you if you are in the market for anything furniture wise. I highly suggest Ashley Furniture. Specifically Mrs. Stacey and Dom. Great knowledge and amazing patience with all the questions myself and the In-laws threw at them. I don’t leave reviews normally but this one had to be done Game recognize Game and they definitely have it in spades. Thanks again Dominique.

Allison watts was great helped me find the perfect mattress, I went to two other stores and the service wasn’t even comparable to Allison watts

She was awesome.

When I first came into the show room, I was greeted by a very nice gentleman named Elijah. I told him I was looking for a mattress. He asked me great questions about what I was looking for and what my needs were. He did an excellent job in showing what I was looking for. He was easy to work with and really went out of his way to get me what I needed. He even brought out two new mattresses that they just got in for me to try.

(Translated by Google) Israel excellent service, thanks for helping me get the best deal. (Original) Israel excelente servicio, gracias por ayudarme a obtener la mejor oferta.

Thanks Allison for my new rug, see you again soon

Israel is wonderful! Excellent customer service and very helpful! He”ll be my personal shopper from now on.

Allison was super helpful! She made sure she took care of us during our purchase!!!

Shopped at Rivercity Ashley Furniture store on February 18th. Met the most awesome salesperson named Allison Watts. She was so friendly, helpful and informative. Both my husband and I were impressed with her salesmanship and knowledge. When we left we had purchased a beautiful living room set that was perfect and what we had been looking for. Thank you Allison for being such a great sales person.

Israel have renewed my belief in Customer Service. He was warm and welcoming from the entrance. From there he was professional, efficient and proficient throughout the process. Looking forward to returning there for other pieces of interest. Thanks to Israel

Went there to just look and get ideas to furnish my new home. Was greeted by the most energetic and enthusiastic person ever. Allison was awesome if you are in need of furniture, beds or accessories for your house I would recommend coming here and seeing Allison. My wife and I would definitely recommend dealing with her and will definitely be back to buy more from Allison. She went above and beyond to secure we were happy with our purchase and even gave us some great advice on our purchase. She crunched some numbers and got us a great deal on my furniture.10/10 would recommend doing business with Allison Watts.

Love this place! It was my first time buying furniture from Ashley Home Store. Israel especially was so kind and helpful. I got exactly what I needed.

Sales Associate, Israel, was Efficient, Proficient, Professional, Curtious, and outstanding.

Thank you Ashley for a job well done. There was a delivery issue Ashley and two co-workers got together and resolved it instantaneously kudos to the team at Ashley HomeStore River City Jacksonville, Fl.

I had a great experience at Ashley furniture store in river city. Allison watts conducted herself with professional and inviting matter that made me feel welcomed.

Allison Watts in river side marketplace Ashley’s Furniture was an amazing sales rep from beginning to end. Very knowledgeable, helpful and a veteran of her trade. She made it possible to reach my budget for a new couch set and ensured every possible discount, as I am a multiple returning customer to Ashley’s. She was patient allowing me to look around and work numbers for me, making it extremely easy to see final pricing and mixing and matching the sets. It was a successful day for me and I’m excited to receive my new couches. Thanks Allison!!!!

We had a great shopping experience with Israel! He was patient and showed us so much concern when it came to our leather sofa purchase. Go and see him today!

Not really a good selection

Dominique was fantastic, he is a great person to have on the sales floor. Brenda was also a fantastic person to work with on the sale. Both polite answered questions with no hesitation. Set realistic expectations on delivery as well. Thank you both for your time today. Aaron B-

Love the atmosphere and care taken to get my items ready for delivery.

Very good experience today with Dominique. Polite young man.

My sales agent Brenda from Rivercity Ashley was very helpful, she made my purchase very pleasant.

Ashley was amazing! She was super patient with us as we couldn't decide between dining table sets. She was really knowledgeable and honest with us which was greatly appreciated in the sales field. Thanks for going above and beyond for us to find our perfect new table!

I came in having a bad day from other furniture stores. However, Michael Iannuzzi approached me welcoming and was very polite and understanding. He helped me find everything I needed and it was a pleasure doing business with him at Ashley’s. Definitely ask for him if you’re in the search for furniture!

Micheal Iannuzzi was a pleasure to work with, very accommodating to my mother and I. Will come back for more!!!

Izzy was such a great help! He was my sales person and gave me the knowledge I needed to pick the mattress that was right for me. It was nice shopping with no pressure from him whatsoever! Will definitely be a forever shopper!!

My niece was shopping for a new bedroom set and everyone in the store was a big help they chipped in with ideas and great feedback thanks for the entire staff especially Danny M.

The manager Brenda was very helpful and got me a great deal! Thanks!

I absolutely loved being in the store. Everyone was so welcoming and helpful. Will be back!

Sales team is so nice! Delivery team was excellent. All around great experience

Kyle was super knowledgeable and helped me pick out what I was looking for! Ask for him when you come in!

Great experience thanks Elijah 😊

Drew, Izzy and Elijah were amazing!

Allison Watts is a wonderful knowledgeable Ashley associate to work with at the River City Jacksonville store! She listened to our needs & wants then helped us pick out the right pieces. She made the process so much easier and a pleasant experience for us. Thank you for great customer service Allison!

Allison and Stacy was wonderful. Allison was patient and explained everything thoroughly. Will be coming back for more. 10/10

Allison Watts helped me to not only find the perfect living room set but then she got me an amazing price on that set. I will definitely go back and see her at River City Ashley location for all of my furniture needs and will tell everyone that I know about how great she is at her job!

Service was excellent. I recommend Ashley HomeStore in River City . Ask for Ashley a wonderful sale person

Allison and Stacy are 100% amazing! I came to this store in search of living room furniture. I didn't know exactly what I wanted and what would work in my space. These two lovely ladies walked me through every step of the way, from determining what fabric of sofa would be right for me and designing the whole room. Their knowledge and expertise are amazing. No pressure and they spent alot of time with me to educate me and make sure everything was right. I couldn't have asked for more!

Allison created a very memorable experience for my husband and I. She not only worked to our furniture needs, she showed that she cared about us on a personal level. I was always recommend going to see Allison, especially if you’re looking for a new mattress!

Michael Iannuzzi was absolutely wonderful! Thank you for all of your help in purchasing a mattress at a great price!! I can’t wait to sleep better!

Allison was amazing! Very helpful with getting my couch! ☺️ Would recommend seeing her.

Dani was our sales associate and she was WONDERFUL! We truly appreciated her time, answered all questions and concerns and helped us find the perfect couch set for us. We're so excited to have our new furniture in 2 weeks ☺️

Mike was a great help in getting us what we needed and at a great price! We will be returning to Ashley for future furniture needs.

We had the pleasure of working with Mike. Mike diligently addressed all of our questions. Enjoyable, stress free furniture discovery, thank you Mike and office staff. Great selection, as well.

Allison Watts provided us excellent service. She spent quite a bit of time reviewing the various pieces of furniture as we were looking for. She’s extremely knowledgeable, which was very helpful allowing us to be comfortable with our purchase.

Slim the manager and Uzzi my salesperson were awesome. I bought a couch and loveseat and a lot more. If you want awesome customer service and a lot of Great furniture to choose from go to this store and tell them auntie sent you.

Mike gave excellent service. This was an amazing process and he made it very easy. Would 100% come back.

Staff at the Ashley North store were so friendly and helpful. The staff Slim, Ashley and Rodney made my experience very pleasant and stress free. Definitely recommend to this place to anyone searching for new furniture.

Every time I come in to Ashley's I always come and see my friend Ashley! I am always pleased with her service she takes her time no matter what. Thanks Ash!

Thanks to Mike I'm able to get an excellent deal right before Christmas. Thanks again for everything and happy holidays!

Had a great experience on our recent purchase of living room furniture. Elijah Phillips was a great sales person and helped us through the process. He answered all of our questions , we got a great deal on exactly what we wanted. Ask for Elijah if you go there. He is very knowledgeable and a great guy to work with.

I originally would have given Ashley Furniture a 5 star review; however, I have been ignored for MONTHS regarding my warranty claim on my couch. I have called dozens of times and checked on the status almost daily and there is never an update. This is very disappointing considering the amount of money I have spent with this business. Won’t be back if this can’t be fixed.

I had the experience of buying a complete bedroom set from little Dani. She was an absolute professional and a joy to work with. She took out the time to also help out a friend I brought along and got her a bed as well. She got every detail right and was the nicest salesperson I have worked with in a long time I will defiantly be back to see her for my living room set when the time comes! She offered superb customer service!!

Ashley and Shaun were a pleasure to work with as we were shopping for a new couch. They were easy to work with and informative. Came in for a couch and also left with a kitchen table. We will definitely be back for next furniture run!

Slim and Nia were the absolute best! They were welcoming, warm, and very helpful! 10/10 I would definitely recommend!

I went into the store for the first time in a couple months, the store was very clean and pretty. Upon searching for a new mattress, Stacy helped me find the perfect one! Highly recommend Beauty Rest to anyone! Ashley Homestore is the place to go! Great deals too!

Little Daniela helped me and my husband find what we were looking for. She was an amazing help. Told us all the information we needed and got us set up right away. We appreciated all the help we could get.

Slim did an amazing job and was very helpful!

Slim did an awesome job! Keep up the good work!

Slim and the team did a great job! Big fan!

Slim did an awesome job helping assist me in my furniture needs... Thanks 😊

Slim was so helpful. He did a awesome job helping me. I will be back. Thank you so much..

I recently stopped by the store just to get pricing on some items and ended up backing up the truck and taking them home. If you visit this store, ask for Slim. Very informative and full of options. Thanks Slim, my wife was very happy.

Great experience and SLM helped us pick out some amazing things and he was very helpful ! AMAZING JOB slim keep it up.! Cheers

Slim is just amazing - makes the shopping experience much better. Kinda reminds me of family! War 🦅 !!!!

Great customer service! Slim did an amazing job!

Amazing experience here with Slim and the Ashley’s team! (:

Great customer service Nia and Slim are the best.

Ashley Furniture Jacksonville has two of the best salesman I’ve ever purchased from. Slim and Elijah customer service experience had me coming back time and time again to purchase furniture for my home. Their knowledge and expertise about the store made me feel very comfortable with my purchases and spending. I would truly recommend anyone go see them for your furniture needs.

I search around quite a bit for a new couch for our living room, Upon going in the store I was very satisfied! Rodney was very helpful and guided me exactly to what I needed. Very professional, very clean and organize store as well! Props to Rodney for his great customer service and professionalism helping us purchase our new furniture! I would most definitely recommend Ashley home store to anybody looking for new furniture!

Me and my fiancé were in the market for a new bed and we wondered our way into Ashely. The clean and organized store was at first confusing, but Ms Stacy found us and helped show us around and was full of so much information! Ms. Stacy was so helpful and so enthusiastic in helping us. We definitely will be back if we ever need furniture. We will take the longer drive to Ashley from now on!

Crystal and Slim were great!

Omg the customer service here is amazing! (Brionna) My sales woman knew exactly what I needed. She was a pleasure & made my furniture shopping super easy.

Go see SLIM for all of your furniture needs. His personality speaks volumes and he always has the customers best interest in mind.

Bought a sectional and mattress from this store and the manager came and helped out. His name was Slim and he was amazing. I learned a lot and saved money!! Slim is the best!!!

Came in the store 10/24 and received excellent service . I was very undecided and Brionna was a great help . Very pleasant and energetic.

I walked in today and got greated by the nicest team Elijah, Dani G and Erica. I appreciate that everyone was welcoming and no pressure.

Brionna gave me great customer service and I look forward to working with her again

Friendly staff, great customer service & "Slim" was knowledgeable and patient with my indecisiveness & helped me select the best mattress ever! I am sleeping 😴 like a baby.

Slim is the man! Truly there to take care of the people!

Slim did it again, recently just referred family to see Slim at Ashley to purchased some furniture and they said they enjoyed the entire shopping experience. Thanks and appreciates fam

I can't say enough good things about the customer service that I recieved in this store . Slim went above and beyond to make sure we left with the items we wanted. Furnished multiple rooms in one trip . 10/ 10 would shop at this location again when more furniture is needed. Give this man a raise !!!

Extremely thankful for Elijah and all of his help! I have had a great experience and would recommend any and everyone to shop with him!

Had a great experience in this store! Elijah was very helpful and knowledgeable. I recommend him to anyone looking for a talented person to help design their rooms! Keep up the great work!

From the moment I entered I was greeted with nothing but professionalism. The staff was amazing particularly Shaun Smith. Furniture shopping is never enjoyable for me but I am glad Shaun was there to guide me. Will definitely be back.

I have friends moving to town. We stopped in this past week because, of course, my bff wants to get all new, everything. Hubby was hesitant. Shaun, or as he is affectionately nicknamed Slim, was more than accommodating in helping my friends find what they wanted.

Great experience and great staff, especially Slim. Coming back for a rug that caught my eye.

HAD A WONDERFUL EXPERIENCE AT THE RIVER CITY MARKETPLACE ASHLEY LOCATION. SLIM AND HIS TEAM DID A REMARKABLE JOB OF GETTING US EXACTLY WHAT WE WNATED AT THE PRICE WE WANTED TO PAY!!!!! WILL BE BACK TO SEE SLIM AND THE REST OF THE TEAM THERE!!!!

Slim was extremely helpful! He had such a vast knowledge of their product and helped me create exactly the look I had envisioned for my living room and dining room.

I had a really amazing experience all thanks to Brionna! She was great help and really knew what she was talking about, which put me at ease with such a major decision so I greatly appreciated the expertise. I will definitely be back for future needs on the account of her!

There really isn't anything bad to say about this store. The service was good. They explained to us that there was way more inventory that they offered than what was on display and was happy to help us with everything. It is a nice store. I just don't love it like that so I gave it 4 stars. I would recommend this store.

Thank you Allison for an informative experience shopping for a living room sectional. We lost track as to how long we were in the Ashley store in River City last Saturday night! But you showed us so many options and we found the one we ended up buying almost at closing time! You were so easy to talk with and you picked up on our wants as well as our personalities to find us a good fit in a sofa! We can’t wait to get it and as soon as we do we will send you pictures! Thank you again for a fun experience. We will come by and see you to touch base in a few weeks!!!!

My Service with Ashley and the lady that was searching for the merchandise she was probably one of the bosses. However my experience was Outstanding. They were very helpful

I was assisted by Uzzi. Great service and helped me get beautiful furniture for a great price!

Crystal was very helpful and pleasant to work with!

I have recently relocated to Florida. Had the pleasure of going to Ashley furniture and Meeting Israel Rivera. I would 100% recommend this store and this sales person to anyone. My experience was top notch. This salesman was Professional, knowledgeable, Friendly, and he worked with me to stay within MY budget. I can't say enough about him. I will say this for any future household needs that I have I will definitely be returning to this location because of Israel Rivera. Give him a call, schedule an appointment make sure you see him you will be happy you did.

Allison was amazing!!! I promise I’m not just saying it! Her knowledge about mattresses and putting you in the right fit for your needs is priceless! I have been searching and we found the perfect fit for me! Thank you Allison and Ashley’s! This girl is going to sleep well soon!!!!!

We waited more than four months for acceptable, although we promised that we would receive it within a week. Arrived with 3 damage and the doors don't close properly. They don't want to take it back. Think twice before buying from Ashley. The story continues! I barely got through to Customer service, ordered a call back, called back three days later. And as it turned out, my order number was not registered with them, and now I need to go to the store again. What a terrible service they have!

I love going into Ashley’s for the wide variety of options for my home! Their associate Bri , was amazing and so sweet!! So attentive to my needs and very funny too! She is a huge help at decision making!

Brionna was phenomenal! When I entered the store I was greeted by a different woman, w a hello and I told the lady I wasn’t buying today so she left me unattended. When I ran into brionna, even tho she knew I wasn’t buying today she still helped me browse and understand the purpose, type and comfortability of each peace. It was like chatting with an old friend and that I respect. This is what we look for in leaders, it’s not ALWAYS about the money z promote her. Thank you Miss. Brionna

Brionna, was very efficient and attentive to my inquiries about getting a new sofa. Phenomenal addition to any team.

I worked with Brionna and she made my experience so easy! She was so friendly and willing to help. Very patient with me until we found the perfect couch set for my first home. Can't wait to shop with her again!

I had the pleasure of meeting Miss Young she was very excited to show me the new inventory along with what they had also to help me with my comfort level size and colors very professional with everything...Ashley wasn't my first choice but after meet Miss Young I would definitely be returning to for more great ideas from Miss Young

I had the pleasure of working with Ms. Brionna at the Rivercity market place location. She was a tremendous help as I was searching for the perfect living room set for my new home! She gave me a variety of styles to choose from and helped me narrow down different color schemes. She was very kind and patient with me as I was all over the place and had a hard time deciding. She was so professional and great to work with!

Miss Young is a very good sales person during the pandemic last year I bought a bed but I ordered a bed and due to the slow service she always kept me informed when the bed was going to come in how to be patient so I really appreciate it miss young she did a great job

Shaun and Crystal were great and I was able to get a awesome next generation sofa set. Thank you for the awesome customer service.

Slim aka Shaun and Crystal were absolutely amazing representatives as soon as we walked in the door. Thank you

Bri was absolutely amazing !! She was super nice and super helpful im highly indecisive and she was so polite and help me find the right furniture for my apartment

Shopping for furniture can be overwhelming but Slim made the time I spent in the store much more enjoyable. Great customer experience!

Slim was the best associate I have ever had the pleasure of working with in all my years of purchasing furniture

The customer service I received here was absolutely amazing , I think the guy that helped me name was slim , even though he seemed hurt and riding around on a scooter he was full of energy and assisted me with everything i needed ❤️❤️

I will be recommending this store to all of my friends in the future. Brionna is a great RSA she was very knowledgeable and patient, she helped me find exactly what I wanted and it fit my budget perfectly. I will definitely be coming back.

My experience at this store with Brionna was phenomenal, very nice sales representative and made the process easy and fast

Crystal was my sales rep, and she was outstanding. She stayed with me throughout my shopping experience and allowed me to pull lamps from across the store to make sure they match. I am so pleased with working with Crystal and my purchase at Ashley furniture.

We visited the Ashley furniture store in River City on Sunday 9/18/22. Allison Watts greeted us when we walked in. She was absolutely amazing to work with. She explained the Outlet prices vs the regular prices....mixing and matching pieces. We would highly recommend visiting this store!!! Thank you Allison for everything ❤️ you were such an awesome associate to work with and followed up with us as well.

I want to thank Allison for educating me on what mattresses were best for my needs. She explained everything to me and I was able to make an educated decision on the mattress I purchased. Thank you Allison…

Allison was great at the river city market store. She helped me find a great mattress and her customer service was second to none. I'll tell anyone to go see Allison, she will give you all the I information you need on your purchase.

Just browsing always love their inventory when I make a decision I will return

Great experience with Ashley! Will come here again!

Ms.Briana & Mr.Smith were extremely helpful and patient! I was lucky enough to catch the Labor Day Sale before it ended. Ask for Slim 😉