Ashley Jacksonville, FL 32218

They sell extra protection plans & warranties and then wont let you file a claim.

I waited almost *9 MONTHS* for the chairs that go with the dining room set I bought @ Ashley. The only reason I received them today is because I got fed up and went online to see if I could find them somewhere else. Where did I find them, you ask? On the freaking Ashley website! So I call and they're all like, "Oh, we have them in stock. Would you like delivery on Tuesday?". GRRRRRRR!!!!!! 😡😡😡 9 MONTHS!!!! And I had to call THEM for an update after every date they gave me passed. So, no, I would not recommend Ashley. The delivery guys are awesome BTW.

I ordered a bedroom set in September of last year. It’s not expected in until the end of July. I’m sure it’ll be pushed back AGAIN since every time I call it’s pushed back several months. I understand there are delays, but when I placed my order I was told we would get the furniture in Dec/Jan. I didn’t expect to have to wait a YEAR for furniture that was fully paid for the day the order was placed.

If if I could mark zero I would. I am so disgusted with the warranty company (Platinum) That participates with Ashley. I purchased a 5 year warranty thru a company they work with called Platinum. I filed a claim and because the damage did not occur with in 30 days of filing the claim I was told they would not honor my warrant, even though my warranty is good until 12/23. Ashley was contacted and was of no help and infact rude. When I said I would never buy from them again they said "Fine" when I said I was going to post a bad review I was told "Go Ahead". Save your time and stay away, they sell a bill of goods then lie!

Purchased our furniture in December and we were given dates for when everything would be in which we were told was all before our end of April move date. Now they’re saying some of it is backed up til JULY. Completely unacceptable. Every time I call they give me a different date. I didn’t even get everything I was supposed to get when we moved to our new home last week even though they told me these certain pieces were all available. Delivery team barely put anything together correctly and didn’t ask us to sign anything. Furniture came with spots and marks everywhere. Now I can’t even get ahold of anyone to find out where the hell the rest of our furniture is.

Buyer beware! They are selling furniture with no intention of delivering it. They claim to be back ordered by 6 months but in reality are using peoples money as a loan to cover overhead. The business will go bankrupt soon. Do not go there.

Allison helped find me and my husband the perfect bed for our needs. She took her time and didn’t rush through anything nor was she pushy like most sales reps are! She is a wealth of knowledge and super sweet. She even follows up with all purchases via text or call . She goes above and beyond . Only reason it’s not 5 stars is because the wait to receive our mattress . Thanks again Allison!

Allison W was so personable professional and incredibly helpful in assisting us with our furniture purchase. She will definitely be our first point of contact for any future furniture needs that may come up. Thank Allison😊

Allison gave us OUTSTANDING CUSTOMER SERVICE in an Outstanding store.

I recently moved to Jacksonville and had no idea how difficult it was to find furniture these days. Everything is delayed not by days, but by weeks and months. I loved working with Allison Watts because she was upfront from the beginning & set my expectation accordingly. I had avoided shopping at Ashley Furniture because I didn’t think I’d like the quality or the customer service. I was pleasantly surprised with some of the pieces at the store and Allison was great in finding the right pieces. She was a delight to work with. I’ll definitely go back!