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Ashley Store | Jacksonville, FL 32246
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Jacksonville, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to our Ashley Store in Jacksonville, FL!
Style and Quality at Reasonable Prices
Our Ashley Store in Jacksonville Gives Back
How to Find Us and When to Visit
Customer Service
In-store offers
This location is a proud supporter of:
What our customers say
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Richard Greenway is hands down the best person I have worked with when shopping for furniture. Helped me get exactly what was in my budget and set me up for success with delivery expectations (I can’t move furniture on my own). The overall process was great.
Brian was absolutely wonderful help.
Brian was super cool, helpful and informative! 5/5
Worked with Ray, he as very thoughtful to our needs and budget. Great to work with! Cool shirts too!
Brian was extremely helpful and knowledgeable!
Marie was incredibly helpful with me for buying my first ever furniture set! She explained all the finance options in a very clear and helpful manner. Her excitement for this new part of my life was contagious!
Brian was wonderful!! Definitely recommend
Justin was super helpful and an awesome dude!
Justin has been an amazing associate, he helped us out tremendously with every question we had.
Justin was great!
Brad was helpful today. Thanks!
Marie was very helpful! Highly recommend her!
great service!
Marie is the BEST! She is so helpful. Go see her for all your furniture needs!
Bryan was helpful
Brian was truly amazing!! Definitely took his time and helped us make the right decision.
Marie Denson at Ashley furniture was amazing! She was patient, and understanding of exactly what I needed! I will recommend her to everyone I know!
Brian's very helpful and provided vital information that can help us decide. Thanks very much.
Excellent service from Brian.
Thanks Richard for getting me a great price on a new table and chairs. Amazing and friendly service.
marie was super great best service
Marie was Amazing!
Brian was great! 10/10 would recommend.
Brian was great! Very kind and personable.
Brian was friendly and helpful!!
Russel
Justin was fantastic! we had him running all over the store and he did it with a smile on his face! Thank you for the great customer service
Great experience. Clean and well organized showroom. Sheree was extremely helpful with design ideas and she knew all aspects of her inventory. Thanks again for all your help! I am a customer for life!😊
Russel was extremely helpful in helping us find what was best suited for our new home! Couldn’t be any happier with the process beginning to end in furnishing our home!
Russel is amazing, she is very nice, friendly and can show you Ashley's great product at great prices! Nice clean place, beautiful atmosphere, highly recommended.
Sherie, has been great in assisting us!
Russel was very helpful
Brad was helpful
Zach is awesome
Bryan was very helpful with us, answered all our questions and needs.
Brian jumped on the couch and it was cool.
Brian was amazing. Such a great personality and steered me in the right direction. I am very happy with my purchase
Brian was a great help!!!
We stopped in to take a look at some sectionals. Brian was awesome!!! He listened to exactly what we were looking for and showed us everything accordingly. He was very personable and overall made our experience VERY enjoyable. Thank you Brian!!
Scott at Ashley Furniture was very helpful!
Brian was amazing at helping us choose the mattress and bedroom set that we were looking for! He took his time with us and made such good suggestions when we were unsure of something.
Brian was fantastic and spent at least 3 hours going through all the mattresses and bedroom sets. He was very kind and knowledgeable
Brad was very helpful in finding me a rug. Thank you!!!
Had a really good experience, Zach helped us with everything we needed
Zach was great!
Samer was very incredible for an easy purchase for my business
Samer was amazing
Samer is very helpful
Samer was great
Richard was super helpful in our adventure to find a new bedroom set. Will definitely be back in the future!
Gerard Taylor was amazing help! Such a great experience at the store
Ashley Furniture , Gerard Taylor
Good experience with Scott
Evvy gave us such an enjoyable experience purchasing furniture. It was low pressure and she was amazing at helping us design our rooms. Thanks so much we will be back to see you in the future!!
Sheree was great to work with !
Marie was great
Evvy was incredibly knowledgeable on design and which pieces to get for the space! Beautiful showroom.
Evvy was great !
Great guy. Really figured out what we wanted after walking us around. Even my wife was happy. Really appreciate his help.
Scott was extremely helpful and personable!
Brian was a pleasure to do business with from the time we walked in the store until we decided to make the purchase. He answered all our questions and made sure he gave us him business card just in case we had additional questions. If we decide to make another purchase Brian will definitely be our person. The McNeal's
Brian is the best, he took care of everything perfectly and I found what I wanted in less than an hour!
Brian was a very good host to my mom and I. 10/10 customer service!
Great experience with Brad. Will definitely be back!
Bryan was a g! He helped us find the couch perfect for our town home. He listed to the description of what we wanted and was able to point us to a few options. Ask for Bryan when you come through and you are good hands.
Bryan was very knowledgeable and helpful! We quickly found our dream couch with his great guidance. Very friendly and personable as well. 10/10 recommend.
Russel was great to work with. She is outstanding!
Payton was super nice and respectful to me and my friends and helped me with stuff i was looking for
Peyton great customer service and very polite and helpful
Peyton Turner. Good customer service.
Samer was great! The process was quick and easy.
Russel was my assistant and she was very nice and helpful. She was very knowledgeable and gave me lots of information and options. I would shop here again with her help.
Gerard was amazing. He sold my mom exactly what she needed. The process was easy and seamless.
What an amazing experience at Ashley Furniture at the St.John’s Town Center! Thank you Mr. Scott Spencer for your expertise, professionalism and kindness!
Scott was incredibly friendly and helpful. Could not have made this purchase any easier.
Scott was great and very helpful helping us pick out a couch
Scott was super helpful!
Brad was amazing
Gerard was so helpful throughout the whole process of looking and buying our sectional!
Terrible franchise management. We found a sectional we wanted in a different Ashley store yesterday so we went to this store to buy it. They literally would not match the lower price ON THEIR OWN WEBSITE and the store 2 hours south of this one because “it’s a separate franchise”. They were refusing to sell it for less than $1500 ABOVE the website and other store price. Go here to see furniture in person and then buy it online and save hundreds.
Payton help us to figure out what was the best for us! Best sales person ever! Thanks
Brad was very helpful
Eric was very knowledgeable, thanks Eric
Eric was great
Eric was so helpful, I will be coming back to Ashley
Marie was the first person we saw when we walked through the door and boy were we lucky! She was very patient, knowledgeable and knew what we were looking for. She gave us plenty of options to look at. She was very attentive and answered all our questions and ensured that what we purchased was what we loved! She made furniture shopping fun! We plan to come back and see her for future purchases and recommend her and this store to all our friends!
My second “big girl” furniture purchase and I couldn’t be more happy with my products , all thanks to Scott for his thoroughness and patience for my indecisiveness ! ☺️
Brad was very helpful
Brad was very helpful to me when I was picking out a couch
Peyton was extremely accommodating, insightful and professional.
Brad was able to help us get exactly what we were looking for. Excellent customer service.
David was a fantastic help! Answered every question of mine, was very informative, and was always at an arms reach when I needed help with something!
Gerard was amazing! The BEST shopping experience I’ve had in a while.
Justin was great to work with! He really helped with discounting the couch I was looking at and was a pleasure to work with.
Richard was great and very helpful choosing the right bed
David was great!! Happy with the purchase!!!
David is a great associate taken care of everything and all questions
Russel was an amazing help! Very enthusiastic and didn’t mind helping us sort through choices
Justin is the best worker ever. He was very nice to me and very hard working.
Worked with Ray J., AMAZING!!!! Attention to detail has FAR surpassed what I expected during furniture shopping. His honest opinion and knowledge on furniture fabric made the sale. Effortless! Ray for the win
Marie is excellent at fitting you with the right couch. She asked questions about my situation and showed me couches that are perfect for me!
Worked with Ray, Super nice and very helpful . Got me a great deal ! will most definitely be back !
Marie is wonderful
Marie was very helpful with our purchase
Marie was fabulous! She was knowledgeable and helpful.
Went to Ashley to find a good mattress. Found one we fell in love with. Russel helped us thru the process once we made a choice. Very much appreciated the fact that she gave us room to shop and talk. Not breathing down our necks like most sales people do. Will definitely see her again for our future furniture needs.
Russel gives excellent service, she follows up with her clients, very pleasant and helpful. Kudos to her!😀
Great job. Easy to work with. Knowledgable.
Do not go!! Their Isanti bedroom furniture is bug infested! I plan on bringing this issue to the local media due to my terrible experience. I bought two dressers and the panel bed in February. Although the sales rep confirmed it was in stock, it was delivered two months later. Around three weeks after delivery, we noticed a sawdust-like substance on my son’s clothes and behind the dresser. Bug Out came immediately and confirmed the furniture was infested with powder post beetles. After days of calls with customer service, we found Ashley is fully aware this product line has been experiencing problems with beetles. The sales manager even showed me the “sawdust” in the showroom dresser. They are all aware this exists and still selling the furniture. Worst of all, customer service didn’t even want to take my other pieces back. Yet, both the sales manager and bug expert confirmed the beetles are most likely living in the furniture but haven’t yet come to the surface. Disgusting!! We therefore purchased a different furniture set. I was told I would be their priority customer and the new set would come in 1 week. After 5 weeks of waiting, I got my money back. Please do not waste your time with this store.
Our home furnishing consultant, Zach, was very knowledgeable about the living room furniture and helped pick out the perfect sofa that fit our needs and our budget. I highly recommend Zach and the sales team at Ashley to help you with your furnishing needs.
Eric was very helpful and made sure we got a great price.
Eric was amazing.
Eric was awesome.
Worked with Ray, very friendly, knowledge, and helpful. Gave us a good deal. Definitely will work with him in the future.
Scott helped us out and was great and very knowledgable
Scott was great and knowledgeable, can’t wait to get our new sectional!
Brooklyn helped me this weekend and was so great!
Brook-Lynn was awesome! She listened to my concerns and she found me the best mattress I have ever had! Thank you so much for time and patience!
Richard was such an amazing, patient, easy and kind person to work with! Totally coming back here again for more furniture in the future! I was new in town and he gave me all the information needed! Very helpful!
I just relocated to Florida and went into this Ashley location with about an hour to spare before closing. I needed to make some quick decisions on a few furniture pieces and Brad Barrett came to the rescue. A super-nice guy with a great sense of humor, all while being matter-of-fact with their offerings and delivery options. I also appreciated his post-sale personal attention. He called me a couple days later to discuss the delivery windows and to ensure my satisfaction with everything thus far. Thank you to Brad and Ashley Furniture.
Marie, was outstandin and helpful
Marie was great
Working with Gerard Taylor at Ashely in Jacksonville made our shopping experience terrific. We highly recommend when you’re in Jacksonville looking for Furniture Girard is your man. He knows when to speak with you and when to let you roam. Thanks Gerard! Rick & Connie Ponte Vedra Beach, FL
Marie was so helpful today. She really listened and led us directly to the piece we needed. Thanks Marie!!!!
Gerard was a great help! Very patient and answered all my questions.
Scott was great, very informative, and a pleasure to work with.
Scott was very helpful. We found the table we liked and got it ordered with ease.
We had the greatest experience shopping at Ashley’s yesterday! Russel immediately greeted us as we entered the store and helped us pick out beautiful items for our home. She took her time with us and helped us weigh all of our options. It was greatly appreciated! Russel is the best!
Thanks to the assistance of Brook-Lynn Sanford, I was able to find exactly what I was looking for in record time!
We appreciate Evvy for everything she did! She gave us a lot of helpful and professional advice. Also, she is very flexible and efficient, from purchasing to delivery, always willing to help. Thank you, Evvy!
Samer was absolutely wonderful to work with! Very knowledgeable and helpful! We appreciate his direction and input he gave us.
Marie was super helpful and very patient with helping with my furniture purchases! Would highly recommend!
Marie was amazing!! Thank you for making this process so easy for me
Brad was amazing this afternoon. He helped me to find the missing piece to a sectional I recently purchased from the FB marketplace in less than 10 minutes and offered super reasonable payment options! I
The sales rep, Richard Greenway was very helpful.
Justin helped us at TC Location. He helped us pick out a sofa and we purchased the same day! We were in and out. Very simple! We are excited about our final decision.
Marie was amazing! Very helpful!!
Scott was very helpful ! Made our experience with Ashley Furniture informative and awesome !!
Scott was fabulous!!! Extremely happy.
Ray was super helpful, and pointed me to the perfect couch for me!
Justin provided such an amazing furniture buying experience. He was very warm, friendly and informative…while taking my preferences and budget into account. He was beyond patient and very professional. He went above and beyond my expectations and I look forward to making my purchase with Ashley .
Marie Densin - was very helpful at Ashley Furniture. She took the time to go over all the options available. Great job.
Brian was very helpful. I highly recommend his customer service. We will be coming back.
Russell was so kind and helpful we had a wonderful experience purchasing a gorgeous couch with her!
Haven’t had this much fun buying furniture ever!! Kind, knowledgeable, friendly and funny!! Brian is a keeper!
Brain was super helpful, he’s an awesome person! Made are trip worth while he was very knowledgeable and helpful!
Brian was extremely helpful and a joy to speak to! Loved his fun, personable energy and helped tremendously.
Nice store, excellent customer service Russel , going to be back later, come check it out
Russel greeted us at the door and was very welcoming throughout our visit!
Marie was great!
Brad was incredibly kind & helpful. Go see him!!!
Brad was very helpful! Smooth and seamless and a great deal too!
Scott Spencer was super helpful with finding my perfect dinning table. Thank you!
We recently purchased nee furniture for our new home. We had to deal with some returns along our way (our miscalculations) but, we had excellent assistance from Russel who helped us with the purchase and return process efficiently. She provided exceptional service that went above and beyond, and we greatly appreciate her help and patience!
Go see Gerard. He will give you the best price and isn’t pushy. Very nice guy! He won’t steer you wrong!
Russel has been a tremendous help with the purchase of my new furniture. It’s my first time buying from a furniture store and she made everything so easy! Ask for Russel!
Fredd, is the best salesperson at Ashley (atlantic) thank you 👍👍
Scott Spencer was really helpful.
Worked with Ray, got us exactly what we wanted explained the warranty and we were in and out quickly. Thanks Ray!
Marie Denson is really helpful and knows her stuff.
Marie Denson
Gerard helped me find a dresser at a great price!
Scott was very helpful in assisting with my purchase. It was a fun and non stressful experience.
Scott was great and made the shopping process enjoyable and fun!
Gerad was amazing. He helped us find the perfect sectional for our home.
Gerard was awesome and efficient in helping me purchase a sectional.
Marie, great service. Thank you
Justin was fantastic throughout the process from selection to purchase! Would recommend any day.
Worked with Marie today who made our whole buying process very quick and easy. Lots of great options in the store.
Brad was very accommodating and knowledgeable. I found exactly what I was looking for.
Brad was incredibly helpful!!
I have been looking for a new dinner room table and chairs for about 6 months. Today we decided to go store fronts vs continuing to look online. Ashely was our second stop, Marie simply said hi and asked if we needed anything in particular. We told her no and moved on. No one bothered us while we looked and when we were ready we ask Marie to tell us the total prices in two tables we liked. I fell in love with one of the sets and it was on sale. I still wanted to shop around to be sure this was the one. Marie gave us her card and she would be there when we were ready. I then dragged my husband to 5 more stores. Many of the sales people were more pushy and would not let us look unbothered. Ultimately, I did not find anything else I liked. We went back to Ashley to buy the dinning set. We ended up buying a new living room set as well. I love that Marie tried to help my picky self but also let us look on our own. She was right there when we had questions and made a decision. She is the perfect blend of helpful without being pushy! She also has a great personality. It was a very good experience. Thanks so much Marie!!
Gerard did an excellent job on customer service and friendly .
Samer was great and made the process seamless!
Marie Denson, provided an exceptional service. She is very knowledgeable and kind. She went the extra mile for me.
Marie Denison was a great sales associate who went the extra mile to get us a great deal on our bed frame. Thanks.
Scott Spencer was very helpful with our purchase. Would highly recommend Scott!!
place was very welcoming and the workers were attending yet not pushy. Zach welcomed us in and checked up on us, he did a goos job and it makes me want to come back again
Worked with Ray, knowledgeable and provided good deal
Marie is great
Marie was great
Brad Barrett is the best. Very helpful & kind. Definitely recommend asking for him as the sales rep. 10/10 experience.
Brook Lynn was very helpful. We told her what we were looking for and she showed us several options. She helped us decide on what would work best for us. Very knowledgeable.
Ask for Scott, very kind and helpful.
It was a great experience and staff was very helpful. Especially, Gerard Taylor helped me out and made my buying experience very easy and comfortable!
Brad was wonderful!!
Brad was the best give him a raise
brad was amazing
I really enjoy buying at Ashley furniture. Brad did a great job showing all of the options of office desk at the store. He also got us a very good discount.
I recently had an exceptional experience at Ashley Furniture and feel compelled to share how wonderful it was, thanks to our amazing sales associate, Brooklyn-Lynn Sanford. From the moment we walked through the doors, she greeted us with a warm, genuine smile and immediately made us feel at ease. She took the time to understand our needs and style preferences, guiding us through the showroom with impressive product knowledge and a keen eye for design. What set Brook-Lynn apart was her remarkable ability to balance professionalism with a personal touch. She was attentive and patient, answering all our questions and offering valuable insights without ever being pushy. Her recommendations were spot-on, helping us find pieces that perfectly matched our vision and more importantly the budget. Throughout the entire process, Brook-Lynn displayed exceptional leadership and organizational skills. She coordinated seamlessly with the delivery team to ensure our furniture arrived on time and in perfect condition. She also, followed up to confirm our satisfaction showed a level of care and dedication that is rare in retail. I cannot recommend her and Ashley Furniture highly enough. If you’re in the market for new furniture and want an outstanding shopping experience, be sure to ask for Brook-Lynn Sanford. Her expertise, professionalism, and exceptional customer service made our purchase a delightful experience. Thank you again, Brook-Lynn for making our furniture shopping experience so enjoyable. We love our new pieces and will definitely return for future purchases with you.
brad sold us this amazing dining table set, we eat dinner as a family every night again.
Brad sold us a great sofa!! He was so nice and helped us out a lot!
Brad sold us an amazing sofa!
Mr. Brad got us a great deal on a lovely sofa set.
Great place to shop 😉🙂
Brad
Brad was extremely helpful with helping me pick out furniture, and scheduling delivery! Thank you so much!!
I went into the Ashley Store this afternoon looking for couch. At first the salesman was helpful and I found one that I really liked. I went to the restroom and came back out, and he found me. He pushed and pushed for me to buy it. If he would have given me 5 minutes to think without being pushy, I would have purchased it today. When I would not immediately make a decision after his pushing, he said, "I could show you more, but why bother if you're just going to leave." Not only was he pushy, he was attempting to manipulate. I went home and ordered it off Amazon instead, even though it was $200 more and I normally don't waste people's time to just buy online.
Brad was awesome!! Thanks for your great service!!
Brad was very helpful and we found exactly what we needed!
Brad is great!
Brad was great!
Gerard T. was very helpful and informative. I’ll definitely be revisiting for future appointments with him!
Great to work with and knowledgeable
Gerard was knowledgeable and professional. I recommend you asking for him when it times to purchase furniture.
Gerald was friendly and showed great customer service.
Disappointed I waited to write this review after we Paid over $7000 for a mattress and recline base and Iam very disappointed. My wife complained it hurt her side. I bought the mattress for a upcoming medical surgery and stopped sleeping on it period. The salesman suggested the fibers need to be broken to make the mattress softer. He said he would jump on the mattress to break the fibers or have our children do this. What he said seems unorthodox to do after paying thousand of dollar for an expensive mattress. I don’t think the general manager will contact us to resolve this problem. We tried twice with salesman he suggested upgrading or swapping out. Significant time has passed and I decided to write a review. I suggested to my wife lets give the mattress away and go elsewhere and never buy a mattress from Ashley’s. The mattress is inferior and her sleeping remains very uncomfortable.
Jax South Ashley had a very helpful sales rep. Great information on couches and very honest and professional. Forgot his name but he even shared a picture of his awesome Indian bike.
Very helpful and friendly staff. There's nothing like trying out the product
I worked with Alda when making a very important decision on the right furniture for our home! She was amazing and gave us all the space needed when shopping! She made the buying process very easy! Thank you so much!
Marie was very helpful!
I'm not one to normally leave reviews or post about my experiences, but after my experience at this store I think a review is warranted. We worked for over a week looking at different bedroom sets and mattresses at this location so that we were able to compare prices with comparable sets. We communicated with a sales representative via text message and in store so that we were able to get out-the-door prices on the items we were interested in. The first thing I can say is do your homework before buying here. In a matter of seconds I was able to find lower prices at multiple places. After over a week of visiting multiple stores, reviewing prices, and negotiating with multiple sales representatives, we decided that we would purchase both the mattress and the entire bedroom set at this location. Upon arriving at the store to pay for our selection, I again went over what we were interested in and the prices that were agreed upon on multiple occasions. Everything seemed great, we were happy to move forward! I was told this was fine, and the price that was agreed upon would not be a problem and would not be higher. Ten minutes later the representative returned with an invoice that was $600 higher than our agreement! While they were somewhat apologetic, saying it was a "math" error, I fail to understand how after a week of discussion they would just toss in an extra $600 charge. I'm not a math professor, but in 2024 I would assume everyone has access to calculators and I would imagine a sales representative would have open dialogue with his or her manager before making an offer. Likely, they thought I would just go along with the extra $600 charge and call it a day. No thanks! I would rather pay more elsewhere on principle. What a slimy way to do business! I hope this may be able to help someone else considering to shop at this location.
The store had good collection for furniture. Brook- Lynn was helping us walkthrough. She was very thorough and patient and helped us pick the bedroom and living room furniture. Greatly Appreciate her help !!
Russel was excellent!
Gerard, provided excellent service today. He was professional, knowledgeable and delivered. Thank you for making our experience top notch 👌.
Went on Friday around 8pm on 6/28/2024 to see some furniture for my new apartment with my aunt and mother in law. Marie helped us and offered all her kindness and epic work ethic. I really really appreciate her dedication! Her patience, knowledge, and genuine desire to help us made us comfortable to ask questions, have honest conversations with her, and have a good time looking at furniture. Thank you Marie!
Fast good service. Love Alda! Great person
Russel made purchasing a new couch super easy! First time homeowner and couldn’t have done it without her knowledge on all couch things. Went above and beyond on asking what type of pets I had, how many people loved in the home, and ensured I chose the perfect one for me!
David and Russell helped us with our furniture. Awesome place.
Russel was awesome to work with as I chose my new bedroom set. She listened to my preferences and helped me find the best choice. No high pressure sales but all the support I needed. I will definitely work with her again when I’m ready to buy more furniture.
Brad was helpful
Brad was rlly helpful today
The worst furniture store ever!!!
Stopped in today to look at a new couch. David was super helpful, knowledgeable, and allowed me time to browse. He didn't push or put pressure on me, and helped me find exactly what I wanted. He made the process super easy!
David greeted me immediately upon arriving at your store. He was very helpful in directing me to what I was looking for, a butterfly dinette set. I saw 2 beautiful sets and was ready to purchase. However, I live in Maryland; nevertheless, David didn't abandon me. He continued to assist me by measuring the tables. He even brought a chair over from an earlier set for me to test out. His demeanor was warm, friendly and professional. He directed me to the website where I will complete my purchase. My only regret is that David can't get credit for this sale. I will come here in the future and look up David.
Marie was amazing helping us find the perfect couch!!!
Zach helped us with our purchase of a new couch. He was extremely easy to work with and knowledgeable!
Fast, knowledgeable & friendly! Marie was great.
I am pretty sure they steal your information at this location buyer beware
Brat was really nice and good with us!! Made the process of searching way more easier and simple! Always search for him!! 100/100
Evy was extremely helpful and knowledgeable and took extra time to find what I needed!! Highly recommend her!!!
Brook-Lynn was amazing today thanks for all your help!
Brad was very helpful and knowledgeable ask for him when buying furniture
Scott was very helpful!
Gerald did a good job!
Samer did a great job.
Samer was good
Brook-Lynn is the best!
Gerard was very professional and answer all my questions. I highly recommend him thank you Gerard!
Worked with Ray and he was great to work with! Very polite and accommodating with the style I wanted and very knowledgeable about products. Gave us the best deal! Highly recommend!
Zack was great!
Make sure you ask for Brad! Great service
Brooke-Lynn was the best. She was very patient with our million questions. 10/10 recommend working with her
After shopping multiple other furniture stores in Jacksonville, we walked into Ashley and were immediately greeted by Peyton. We found the perfect couch within 10 minutes with Peyton’s help. Super easy financing. 100% recommend Ashley’s, but more importantly we recommend Peyton, very nice, not pushy and very knowledgeable!
Very welcoming we love Brian
Gerard was very helpful and informative from the moment we stepped into the store. Excited for our purchases!
Ray was a absolute charm to work with, got me best price for exactly what I was looking for, thank you again Ray!
helpful, respectful, easy going service.
Peyton Turner provided amazing service and was able to mix & match to give us an amazing deal! 10/10 service
Peyton was great! He got us a great deal and made the process super easy.
Zack was professional and answered all our questions. We will be back for future purchases.
Go somewhere else, still waiting on my couch months after purchase
Brad was awesome
The experience was great. Russel was very helpful with the process and helped us find everything we needed. Highly recommend.
Peyton
Peyton
Peyton
Marie was excellent! She speed-ran the whole store with us while we were looking for a super specific couch style and color. Took her time to find us exactly what we wanted.
Brad
Marie was so helpful and amazing in our search for a sofa.
Brian was so helpful in assisting my husband and I with purchasing a new bedroom set and mattress. He clearly walked us through the process and made sure we ordered what we needed. We will definitely be back and will be asking for him personally!
Brian was very helpful, friendly and knew exactly what we were looking for and really helped us find our furniture set for the guest room! He was very knowledgeable on discounts and deals going on as well!
Justin L. Really hooked me up. Provided great customer service without hassling me while walking the show room.
Brian was very helpful and made our experience excellent! Great customer service experience.
Scott was super helpful!
Still waiting on the delivery but our salesman Zach did a great job setting up everything. He gave us the space we needed to look around while being very informative. Thank and we look forward to enjoying the setup you recommended.
the right place to choose the furniture I needed, Sofia helped me a lot :)
Sofía was an excellent advisor and helped me decide what type of furniture would best match my style for my home
Sofia Zegarra assited and advised me very well!
Richard was very helpful & went the extra mile in helping me select my purchase!
Sofia Zegarra was the BEST. She was so helpful, friendly and patient. She answered all my questions and she took the time to show me the type of furniture I was looking for. Definitely look for her if you need anything!
I hate shopping for furniture usually but had a great experience today. The salesman Eric was so helpful and nice made what usually an awful experience 4 me great. Thank u Eric
Gerard did a phenomenal job at making us feel welcome and comfortable. Never was pushy. Thank you for making us feel at home
Gerard Taylor was a great help
Brad was phenomenal! He was knowledgeable and helpful!
Brian was amazing to work with and helped me picked out all the right stuff for my new place.
Sofia was great!!!
Mr greenway was very helpful. Great service
An absolutely great experience right from the time we walked into the store. Mr. Richard was extremely warm and helpful. We purchased furniture for our new home and Mr. Richard patiently helped us through with the entire purchase process including helping us with a great finance deal. Highly recommended!
Brad is a great salesman and comedian! Very knowledgeable!
Brad was very helpful!! Great store
David was a great salesman. He was kind, helpful, and very respectful. Best experience me and my wife has ever had.
Russel
Getting a couch with my gf as I’m prepping to move with her and Zach was super helpful closing the deal
Zach helped us with awesome service! Very helpful, kind and helped us find the perfect sofa! Thank you. We will be back!
Zach was very helpful.
Sophia was very helpful and bubbly thank you for great service
Sophia is the best Love Sophia
Awesome sales rep - Marie
Justin Lugowski was absolutely awesome! He was very patient while we made our furniture selections and made wonderful suggestions!
Great job Zach. Really professional
Sheree was amazing
Brian is extremely talented when it comes to customer service and very knowledgeable on the products offered.
Scott was incredibly helpful!
Evvy was great!
Brian took his time and turned my spur of the moment, browsing trip into an indescribable Immersive experience. Unmatched!
Justin was patient, non aggressive, and responsive. He worked hard for us.
Brad was great
Brad was excellent!! Best furniture buying experience ever. Highly recommend asking for him when you shop here.
Great service! Can't wait for our couch.
I had a great experience shopping for our new couch. Zach was very helpful and patient enough so deal with my craziness .
Brian was awesome!
Brain was helpful!
Justin was such a great help! If you are at Ashley’s ask for him!
I got help from Brian Foster who was a big help looking through the dining tables and drawers. Super helpful, will come back for Brian again!
Brian was amazing! His customer service was impeccable. He assisted us on locating an office desk and dining table set. Thank you Brian!
Brad was cool
The service at the store was quick and efficient. Overall buying experience was 5 stars. However my husband and I purchased a $8,000 couch in November and by January one of the recliner control panels completely broke (actually had smoke come out of the phone charging part). I submitted a repair ticket about 3 weeks later ( I have a newborn so it took me a minute), Alrbough the repair team was quick to reach out, all I’ve heard for months (it’s now June) is that the part hasn’t shipped yet. Since submitting my ticket for repair I’m having issues with the other control panels all while one recliner just doesn’t work completely. I’ve inquired about exchanging for a different couch of the same value or returning this one and I’ve been told I’m out Of the window and there’s nothing they can do. Overall terrible experience with a high end couch and terrible experience with customer service after said issue.
Evvy is fantastic 👍
Can’t thank Evvy enough for helping me design my home . She makes everything so easy !
Evvy was amazing to work with !
Eric G was super helpful in picking things to fill my apartment
Eric G. Is the man!
Eric G.
Eric
The team at Ashley at the town center is very helpful and knowledgeable but still gives you your space when needed! We worked with Ricard to buy a new sofa and chair, and he was easy to work with and very helpful. Thanks for a great experience!
Just went to browse but, we are leaving with this beauty! Alda, was our sales expert and she was absolutely lovely— so helpful and went out of her way with management to help us with pricing and financing. It’s so hard to find good customer service these days. So we had to take the time to give Alda a shot out.
Scott was very helpful and professional!!
Scott was very helpful
Justin was awesome and very helpful
Had a very good experience with Justin Lugowski. Needed some assistance from his manager Peyton and together, they brought the deal home!
Scott was great. Very helpful and knowledgable
Scott was very helpful with the purchase of my new furniture!
Bryan was very patient and helpful and laughed at my Dad jokes
Brian did a great job helping us find just what we wanted.
Our salesperson, Marie, was friendly, knowledgeable and patient with us. She took a lot of time to show us the type of furniture item we were looking for. She answered many questions in the showroom and later by phone.
Scott was very helpful!
Brian shared a lot of needed info for me being a larger guy and needing quality and sturdy furniture.
Marie was an amazing sales person that went above and beyond to make our experience amazing. She was very accommodating and patient with my crazy family. I highly recommend her to any and everyone!!!
Marie helped us today and was awesome! Thanks!
Marie was awesome! Thanks for the help!
Our salesperson, Sheree was incredibly knowledgeable regarding the store inventory, availability and purchase options!! She was also very nice and helpful and knew when to let us discuss between ourselves and when to intervene to help! The Ashley store in Jacksonville was very well run, clean and bright and had great selections and prices! All 5 stars!
David was a great help to my purchase
Marie greeted us nicely at the door and showed us what we wanted. Great service!
Brian took great care of us & helped us search for the perfect bedroom set!
Brian was awesome and knowledgeable!
bryan was very helpful
Brian was very helpful and relatable!
Russel is a amazing person gave me the best deal on a full set coach and gave me the best advice with the deal also
Russel was an amazing person very respectful and is down to earth to do anything to help out thank you.
Russel was very helpful and patient with us!
We bought new bedroom furniture from Richard and it was a great experience! He was very knowledgeable and helpful through the whole process. My furniture was delivered today and they arrived when they said they would and were very courteous, nice and did a great job putting it together. Definitely look for Richard if you need anything from Ashley!
Richard was very helpful!
Our experience at Ashley was great thanks to Brian.
Bryan did amazing
Zack.
Thank you for your help Brian!
Brian was awesome and very helpful!
Brad did a great job helping me select furniture and get it ordered quickly, all while wrangling my 3 toddlers. Thanks Brad!
Brian was super helpful when it came to narrowing down mattresses and just figuring out WHAT we even were looking for and wanted. Definitely will come back.
Brian was so patient and let me go at my own pace but was readily available when I needed him. Great, no pressure experience!
Great help from Scott! Answered all questions and made purchasing easy as can be!
Scott was super helpful in buying our first couch!
Bryan was amazing and super helpful!!
Brad was great
Brad was helpful
Brad was helpful!
Brian Foster was really helpful, explain everything and was nice enough to walk me around the store. Great person 💜
Brian was amazing! Helped us get our dream couch
Scott is fantastic! Five star service!
Scott was extremely helpful and very knowledgeable.
Brad was the absolute best! My favorite sales rep to ever work with. Didn’t feel like he was trying to over sell us. Just listened to what we were looking for, gave us space and closed the deal with complete professionalism. Thanks to the whole team that helped us out but Brad was THE MAN!
Our experience at Ashley Furniture was great! Brad was amazing! Super helpful, nice and funny. Will shop here more in the future for sure! And will be using Brad again.
Very good service.
Working with Ray J was an absolute pleasure. He helped me put together my dream apartment!
Sales associate OSA for the win. Attentive, knowledgeable and super friendly. Thank you!
Brian was very helpful. That man is the goat!!
Brian is awesome!! Very helpful!!
Peyton was extremely helpful as soon as we walked through the door. We looked at several items and he talked to us about several along with demonstrating the use of some of the dining tables. He answered all our questions and didn’t rush us through anything. Thanks to him I was able to pick out a great collection !
So insightful and patient! Helped us make great choices for our home.
Evvy was my Sales Associate. When I first entered the store she greeted me enthusiastically but not pushy. Once I told her what I was looking for, she immediately showed me a bedroom suit that I fell in love with. She really listened to what I wanted and wasn’t pushy with her suggestion. Not only did I purchase my bedroom suit from her. But that day I also purchased a living room suit as well. Because of her attention to detail from the beginning of the sale to the end of the delivery…I just purchased two lamps and a dining room table at her suggestion. If you want someone who will listen to you needs and make suggestions but not overly pushy….Please go see Evvy Villatoro at the Town Center. You will not regret it. Thank you Evvy for everything.
Gerard was outstanding in helping us find furniture for our new home! Friendly and easy to work with.
Great experience with Scott!
Excellent service at Ashley Furniture! I was greeted by Evy and she helped me even when I told her I wasn’t ready to make a purchase at the moment. When I was ready I called her and she guided through the entire process. Thank you again for making it easy!
Brad was lit
Brad was great and his fit was fly as heck!
Gerard Taylor was very helpful from the time we walked in until we left. Was very knowledgeable in explaining to us the different manufacturers and quality of Ashley's furniture.
Brian was the biggest help choosing a couch!
Brian was very nice and helpful!
Evvy was great in helping me find a new bed and coffee table
Brad was helpful
Prompt and knowledgable service. Sheree was very helpful but not pushy. Great experience!
Evvy has been super helpful in making decisions. She took her time, and explained. Very knowledgeable, I would definitely recommend her to anyone!
We stopped at Ashley to purchase living room furniture. We actually needed a dining room set too, but thought we would wait. Brian was so patient with us. He must have walked the store a billion times while we tried to make decisions, always with a smile. He had great suggestions when we were narrowing down what we wanted. He knows the inventory well, and he worked hard to find what we had envisioned. He made sure we got the best deal and best possible price. With his help, we got dining room furniture as well! This should be the first place to shop when looking for furniture!
Brian was beyond helpful. He patiently waited for us to procrastinate between this chair and that one, and "oh I'm not sure the color is right" and "I need to see that one again" and a myriad of other indecisions. Then he went the extra mile to get us a great deal. Thank you again Brian. We will ask for you the next time we come back. Mickey G.
Brad was very helpful and patient and helped us find the right product
Brad has been super helpful with looking for the right power recliner sofa! Professional and easy to talk with. Would shop here at Ashley again and have shopped here for years now.
I recently consulted with Richard about purchasing a bed base and mattress and was incredibly impressed by his expertise. He provided detailed insights into the pros and cons, covering support, longevity, and cost considerations, while personalizing his advice to my specific needs. Richard's clear communication and patient, friendly demeanor made the process smooth and informative. I now feel confident in my purchase and highly recommend his exceptional service.
Scott was amazing and made our purchase easy.
Gerard was extremely helpful with all of our needs. I would highly recommend him and the Town Center store management for all your home needs.
I love shopping at Ahsley's and seeing their furniture collection. I do this everytime I go to the town center with my partner. Recently, I had a fantastic experience with the sales associate Brian Foster. I was shopping for mattresses and bed frames for my office/guest room and Brian showed me everything I could need and their great sales and prices. He went out of his way to let me try mattresses and different bedding configurations. I actually learn a lot about the different brands, prices, and styles. Once I make up my mind, I will go back to him and get me some good bedding items!
We had a great experience at Ashley!! Robert was our salesman and was very knowledgeable and supper easy to work with. He gave us a great price and wasn’t pushy or pesky like a lot of furniture salesmen. I would recommend this store and Robert as your sales man!!
Worked with Brian, who was extremely friendly and helpful, despite us showing up shortly before closing. He wasn’t pushy and talked through our wish list with us, while not making us feel pressured. We didn’t end up making a purchase, but would highly recommend seeking out Brian if you’re shopping!
We had a great experience buying a beautiful new bedroom set from Ashley in Town Center, Jacksonville. Richard was very knowledgeable and helpful in finding the perfect mattress as well. Overall, a great experience!
Gerard Taylor was the reason why I purchased here. He was knowledgeable and tried to help me to the end. I recommend Ashley store they are built on a strong team of people that makes them successful.
Brad was amazing helped us find our dream living room set met every expectation we had and we had alot. Threw in some great items and found a lot of discounts for us.
Brad was Extremely Helpful in our purchase. We were giving Ashley one more chance as our last experience with buying wasn’t as expected with trying to use our warranty. We are Very Happy with this Experience.
Brad was amazing and is very helpful in pulling all our design needs together!
Brad did an amazing job. Wonderful customer service!
Zach was so helpful and knowledgeable! He helped our vision come to life and made the buying process smooth and easy. We will be back for any furniture we may need in the future!
Thanks for all the help, Brad!
What a wonderful Ashley store this is! It’s huge! So much selection and Brian was so so helpful! He was very knowledgeable and charismatic. It made the shopping experience very enjoyable! Would recommend!
Brian was so helpful and informative! Highly recommend!
Brian was super helpful and very honest with us! Highly recommend him!
The best customer service. Brian was very helpful
Brian was amazing! Very helpful, knowledgeable, and we never felt pressured. We will definitely be back again.
Brad was super helpful and friendly. He is very knowledgeable
Brian did such an amazing job! 1000 stars!
Brad was great
Brian was excellent in his help.
Brian was super helpful! He got us a great deal and made the experience of shopping enjoyable!
Brian was so helpful and enjoyable to work with!
Brian was amazing!
Brian was very helpful and professional
Gerard was great and assisted with all of our furniture needs!!
very nice customer service and good showing Russel Bluteau
Great Custer service by Russel bluteau
Brad
Brad was helpful!
Brad was helpful
GERARD DID A GOOD JOB
Scott was very helpful
Scott was helpful.
Richard was fantastic and patient for the hours he spent with me finding what I wanted from a comfort and dimension perspective to match and align to the living room and dining room. As comfortable as it gets!!! If they had matching socks and underwear , I’d be set! You are appreciated!
Samer was very helpful and amazing! 100/10!
Samer was AMAZING!!!😄
Gerard was very patient and knowledgeable of the products I was interested in. I would definitely shop there again.
brian was very helpful today
Gerard was amazing!
Scott was informative and very helpful.
Scott was very helpful today. Very patient with us and explained everything very well.
I’ve visited multiple Ashley Furniture stores and this one was the one I appreciated the most. Lots of showroom space to see the actual products. Russel was very helpful and knowledgeable with the furniture I needed and made the entire experience and transaction seamless. Will definitely come back here and do business with Russel again. Many thanks!
Brian was fantastic. Awesome customer service and answers all questions I had. Thank you for a great experience.
Brian was amazing and a great help
Russel was so helpful in our shopping experience and very friendly! She did her best to make sure we were getting the best deal and our moneys worth! If you come by I recommend going to her!
Russel was a great help! Great store with lots of good product.
Very helpful in helping us find the right couch and color for our home
Brad was wonderful . He was very helpful and went above and beyond helping us to find a specific thing. While we haven't purchased anything yet, we will be back. Wish all sales reps were this helpful.
Brian cool
Brian was very helpful & pleasant to work with.
Gerard was pretty helpful
Brian greeted us when we came in and made us feel very welcomed.
Scott was super helpful and attentive. Easiest furniture purchase ever.
Brad was helpful.
Russel was amazing never had such wonderful costumer service if I could give her 20 stars I would. If you go in to buy furniture make sure to ask for her you won’t regret it!! ⭐️⭐️⭐️⭐️⭐️
Brad was great! We’ve been into Ashley a few times looking for the perfect sectional for our new house and he made great recommendations, didn’t pester and hover, was respectful of our space to talk things out, and then gave us multiple options for financing and delivery. All round fantastic experience!
Russel was amazing and friendly! Very attentive and willing to help us.
Worked with Ray J, had a great experience! He gave us space to look around and was available to answer questions and point us in the right direction. He gave ideas that gave even more options and was easy to work with on financing. We'll definitely come back to see Ray! THANK YOU FOR YOUR AWESOMENESS RAY!!!
Thank you Brad for a great experience finding my couch!
Russell was extremely helpful
Russel is the best. Super sweet and helpful. If you need some new furniture ask for her!!
Brad was very nice and helpful!
Gerard helped us with getting a couch great customer service super friendly all around great experience
Scott was very helpful
Scott was super helpful!
Scott was very helpful in finding the right furniture and explaining everything! Thank you!
Scott was AMAZING!!! Such a wonderful, helpful experience! Thank you, Scott!
Eric was fantastic!! He helped us find the perfect couch and made the process as seamless and pleasant as can be. Thank you Eric!!
Scott was fantastic!!
Brad was awesome, give the man a raise
Scott was excellent. Very helpful and informative on everything
Eric did an excellent job, and we appreciated his help!
Brian was very helpful in assisting us with inquiring about furniture today!
Brian is the person you want helping you out!
Logan was very helpful through a very stressful time for me (buying furniture ) and made sure that I got the right contact information. Logan was there every step of the way through my purchase. I seriously couldn’t have done it without him.
Zach our saleman made the process easy as possible. He wasn't pushy, had a great personality and made sure all our needs were met. We were there closer to closing time and he treated us great. The manager was able to get us the finance terms approved easily and even gave us a great deal on some pillows. We will shop no other places besides this location due to this experience and we are looking to furnish many more pieces for our home.
Brad is great. Give him a raise
Brad was so helpful and patient with me while I shopped the store. He found answers to all my questions and I'm a satisfied customer.
Brad was amazing
Russel She helped us with what we needed and took very good care of us.
(Translated by Google) A nice person, and good service, thanks Russel. (Original) Una linda persona, y un buen servicio, gracias Russel.
Russel she helped us with what we needed and tools very good care of us
Great service. I found what I needed from Ashley Furniture. I worked with Richard great guy!
I want to give 5 start to Russel in the town center because her professionalism help me to pick a beautiful peace of furniture it will complement the confort of my home excellent services
Russel ask for her and she can help you to find furniture and good deal
Brad was awesome!!!!👏
Brad was awesome! He was very helpful!
Brad was helpful and great
Great help without hassle. Appreciate the professionalism. Thanks Bryan
Brian was a lot of help today!
Brian was great help!
Bought a 5 year protection plan and a 3 year "paws and claws" protection plan in November 2021 for $260. I tried to invoke the plan, and Ashley is directing me to "5 Star Service" aka "Platinum Warranty Service" who is claiming the damage is not covered. Their warranty plans are a total scam. I will never do business with Ashley again and urge all consumers to ignore their upsells for a warranty plan that are deceptive and unethical. UPDATE 7/2/2024 - The customer care email below basically stated that the warranty company SHOULD honor my warranty, and then referred me back to them and said I should ask to speak to their manager or urged me to escalate to the government (I'm not kidding). Not to state the obvious, but they could agree to replace my couch (or offer me a credit) instead of redirecting me to a different bureaucratic death loop. I ended up getting the $209.99 (not the full $259.99) refunded for the warranty I purchased from the warranty company (not Ashley) and called it a day. At this point, I feel like I'm trying to get blood out of a rock and getting 15% of the cost of my couch refunded feels like a small victory. In short - warranties from Ashley are as valuable as monopoly money. I wouldn't be surprised to learn that they intentionally partner with fly-by-night shell companies for warranty services as an intentional business decision to preserve their reputation.
Gerard did great, I came in looking for a couch. I had a picture of what I wanted from the website. Looked around the store, didn’t find anything else I loved. Gerard ended up helping order the couch I wanted online after looking at a couch very similar to it. Used the Acima leasing for payment to lease to own. Definitely wish I knew about this before wasting thousands of dollars at Rent A Center.
Richard helped us greatly by showing us all the possible different purple mattress options. He was very professional and answered all our question. It was an enjoyable visit to your store thanks to Richard.
Scott was very helpful and patient.
(Translated by Google) Very good treatment by Scott, excellent furniture (Original) Muy buen trato por parte de Scott excelentes muebles
Osa was great! Thank you!
Eric did an amazing job!
We are new to Florida and in need of several rooms of furniture. We met Richard upon entering the store. He gave us a warm greeting and offered his assistance if needed. We found many items we liked and Richard was able to answer all of our questions and guided us through the purchase process. Richard was very helpful, cordial and trustworthy throughout our experience. We were pleased with our purchase and happy to have Richard assist us. Looking forward to our deliveries!
We purchased a beautiful bedroom set and dinning table. Our Sales associate Richard was so helpful with guiding us in our purchase. Thanks!
Brad and Payton were awesome 😎
Brian was awesome! We came in 5 minutes before closing and he took his time helping us to find the right couch , all with a smile on his face!
Brian was awesome!!! He went above and beyond to find me a couch that fit in my space!
Bryan was very attentive and a great help! Thank you! 😁
Brian did awesome 😎 👍
Brian was very knowledgeable and very helpful, figuring out our purchase. Especially meeting our needs for the living room placement. Would definitely advise others to shop here at the towncenter location.
I like that he let me look around without hovering but he was close by.
Russell helped me we got done looking in a acceptable amount of time I'm confident I'm my choices.
Brad was awesome!! Very helpful!
Gerard was super helpful! Great furniture options, very easy
Gerard T. assisted me in my furniture purchase. He was friendly and attentive. I’ve purchased with Ashley before for my furniture needs and I will continue to do so. If you can have Gerard as your salesperson, you’ll have a great furniture-purchasing experience!
Brad and Scott were very helpful today !
Brian, Immediately escorted us to the barstool section after we explained what we were looking at. He provided pricing and offered financing. We are going to keep looking but will remember this pleasant experience.
Awesome store. Furnished our house with Sheree's help! Talk about amazing customer service! Highly recommend.
During our meeting with Mr. Gerard Taylor, he provided valuable assistance in facilitating the acquisition of high-quality furniture. His dedication and efforts were instrumental in securing favorable discounts on our substantial furniture investment.
Sheree was so helpful and wonderful. she really walked me through all the details and explaining everything patiently. I recommend her if you’re gonna buy something for the first time. I just got my fist sofa and she helped me so much. Thank you so much Sheree
LOVE...LOVE....LOVE THIS STORE! We purchased a couch set 6 years ago and the electric cord broke from my son stepping on it. Walked in and was handed a new cord from Mr. Orlando! No hassles or gimmicks! Took care of us beyond words I could write! 5 STARS ALL YEAR LONG!👍🏻❤️
Scott was helpful
Scott was Awesome! Very informative. I appreciate all the help.
We were impressed with their expansive showroom. They truly have something for everyone. Brad was very patient with us and allowed us to look around and ask questions for a couple of hours without pressure to purchase.
Zach Bersinger awesome understanding of keeping his space. We know they need to sell but he does it with grace check him out got the deal done ! Thank you Zach for making furniture buying so easy.
Zach Bersinger was wonderful made the whole transition seamless will definitely recommend him
Richard was a great help. He was patient and had good suggestions. He even carried chairs and pillows all over the store to show me how different options would work for me. He was there but never too pushy.
Brad was awesome, he let us use his toiletry
Brad was awsome
Scott was very helpful and pleasant to work with.
Gerard was very helpful
Scott was helpful
Scott was very knowledgeable and great to work with!
Scott was very helpful
Sheree was very helpful with helping me decorate my space! No pressure, pleasant experience. Thanks Sheree!
Russel was great!!!
Russel did a great job helping us out, she was very nice and informative!
Brad is such a great salesperson, super great service and good personality!
Brad had one of the best customer service in the store and also helped me buy my first couch! Definitely one of the best salesman and people person I have ever met!
Brad was very helpful and a hard worker
Brad was an awesome sales person as soon as you walk in ask for him quick and easy in and out!
Brad was awesome!! I would definitely would recommend anyone who walks in the door to as for Brad he’s very professional, friendly and up front about all your options. Great job 👏🏽 keep up the good work! From the Owen family
Brad was the bomb and he helped us so much with purchasing our furniture. He was very friendly and got us a great deal.
I went in looking to replace living-room. Found something said I need this by EOM. Oh no problem. I said I have family coming in. No worries. Hear nothing close to EOM hadn't heard anything. I called store. They didn't see my order in yet no date as to when. I contacted sales person oh its on back order. No call nothing. Go to store going to get refund. She convinced me be in on May 2nd. I call no one called me. Should be checked in. Rest of order all there. I call May 3rd. Oh it's in we can schedule you for May 8th. I had been mislead from the very beginning. My family arrives which when I made purchase said I needed before they get here. I have called the store 8x no one has called me. Website says 2 to 3 weeks. Store says 1 to 4. I was going to cancel order get money back go to Rooms to Go. Get within few days. They keep your money until escalation can reach out.
Our salesman was great. There are a lot of choices and it's a big showroom. Delivery was smooth.
BRAD!!!! was AWESOME he helped us A LOT and we got the sofa set that we wanted ♥️♥️♥️♥️
Brad was so amazing. He helped us a lot. We got the sofa set that we wanted.
Evvy was excellent and helped me pick the perfect couch with no hassle, buying process was smooth and easy, ALSO... Ashley is by far the most affordable furniture I've seen in the area.
Scott Spencer was very helpful and patient with us through out our shopping. Will definitely recommend friends and family to go see Scott.
Scott Spencer was extremely helpful, knowledgeable and professional.
Osa was so great! she helped me with everything!
Eric Galeotti was so helpful and helped get a great deal
Scott was great to work with . Made the process easy
Thank you Brad B for your help today getting us an accent cabinet. We appreciate your patience and professionalism during this process.
Sofia
Our sales rep Justin was awesome. We thought we saw everything in the store and was about to leave but he listened to what we wanted and found the exact coffee table and end tables that fit our needs he went over and above.
Eric G and Zach B made our purchase so easy! They were very kind and answered all the questions we had!
Sheree is awesome! 100% satisfied with the whole process! We will be going back to purchase more furniture!
Very pleasant experience shopping today with the help of Gerard!
Gerard was great to work with. We'll enjoy our new furniture.
Eric was so helpful I'd give him 6 stars if I could
Sheree was extremely helpful and answered all of my questions with great care! She made the process very enjoyable!
Went in a couple weeks ago and worked with Eric Galeotti. I came in just looking for a couch, but I ended up just furnishing my whole house with him. He was super easy to work with, helped me and my wife find everything we needed. If anyone reads these reviews go ask for Eric G! And tell him I sent you.
Russell bluteau was awesome.
He was very very helpful, kind, and resourceful. Great and wonderful customer service deserving of Five stars.
Sofia helped us & was a doll! Very kind!
Sophia, is very sweet and kind to work with. We enjoyed our process.
Sofia and Brad were great helped me with everything I needed fast and efficiently
Zach was absolutely amazing! He was very informative and so sweet. This was a wonderful experience
Scott was great!!
Supper helpful! Happy birthday to the man, the myth, and the legend Scott! Hope he has a great day! Was great with showing me around and helping me see the finishes of woods when the actual item wasn’t out.
Gerald is amazing at what he does. He’s super detailed and helpful with picking out furniture. Super polite and knowledgeable f what he does. He helped me pick out my daughter’s bedroom set and living room set as well! Keep him!!!!
Scott was helpful!
Scott was very helpful, couch was sold!!
Scott was a great help! Finally got the couch i had wanted!!!
Eric is an asset ….
Richard was amazing with helping my daughters getting their first living room sets.
Brad and Sofia were very helpful
Brad and Sophia were so helpful! Very knowledgeable on what we were buying, great team. Excited for our new couch !
The staff was very helpful in finding a piece of furniture I was looking for. Russel was great when helping me make a decision on on the furniture.
Gerald Taylor was very helpful, genuine and informative. He is your guy! Thank you so much 😊
Had a great shopping experience and Scott was super helpful answering all of our questions today.
Richard was a big help. Made the whole experience easy and enjoyable!!!
Eric was extremely helpful and efficient. Thank you!!!!
Eric was awesome!!
(Translated by Google) Peyton did a good job (Original) Peyton hizo un buen trabajo
Brad, Sofie, and Russel were very helpful! Thank you!
Amazing customer service by Brad
Brad helped us with a smooth and easy buy !
Russel was very helpful with answering all our questions and helping us pick out our new sectional.
Wonderful, Sales man did a wonderful job. Great experience. Mr Gerard Taylor
Gerard Taylor at St Johns Town Center, Jacksonville, FL took his time introducing matresses for me starting with a great sleep test. His patience and professionism was amazing.
Sophia
Sofia was great. Very patient, helpful and very knowledgeable about the products. Strongly recommended.
Came in a few months ago and spoke with Ray Jernukian who was very knowledgeable and never tried to push for a sale. He took the time to understand what we were looking for and testing our limits on softness and depth, figuring out exactly what works best for us. Finally came back in today with a much shorter list of couches, and he was waiting for us to come in! He is fantastic, very experienced, and definitely helped us find the perfect couch for our lifestyle without going a cent over our budget! Go see Ray and see how a salesperson SHOULD be!
Gerard was wonderful to work with.
Sheree Turner did such an amazing job at listening to our wants and needs and showing us everything that fit our style before finding the perfect match. Super professional and friendly! We will be doing all our future business with her.
BrookLynn was super helpful and got me a great deal!!
Scott was very useful, he explained and listened to our family needs. Really recommend working with him
Mr. Richard was awesome. He provided excellent customer service and was very knowledgeable of the products.
brad was helpful
Brad was terrific! Very helpful and knowledgeable
Mr. Richard was very helpful and kind. He provided us with great customer service. I definitely recommend him for any customers looking to purchase.
Gerard was awesome. Extremely helpful and easy to work with
Scott was very helpful!!
Thank you Gerard for your help!!!
My wife and I stopped in with the intention of buying an accent chair today. Instead of being allowed as a disabled Veteran to walk at my own pace and browse the store, the lady at the front ran us through the store and would not stop to let me say that I am in pain and can not keep up with her. She was incredibly rude and this just lost our business.
Brad was so helpful
Richard did a great job. He offered professional service and found a couch that worked for me. Thank you.
Sophia was really helpful in helping us look for some bed options, we will be coming back to shop here again.
Brad was amazing!!!!
Scott is very helpful and kind. He explain details very well. Thank you
Over a month of bedroom set and dining room set being delivered and installed. We are still having problems with the furniture. Took two weeks for the bed’s footboard to be replaced only to be replaced with another damaged one and now the bed makes a noise when I get on it after the footboard replacement. The dining room table ends are sagging which should have been addressed since installed. So far the only good thing about this experience has been dealing with the tech sent for the table. Now to wait another two weeks for the table parts to come in. Spending so much money to not be happy with the product is really frustrating.
We needed a new sectional for our man cave, Brad was fantastic. He went above and beyond to make sure we were satisfied with the size and configuration of what we were getting. Would highly recommend him.
I worked with Alda and Evvy and had a great experience.
Scott was extremely helpful and amazing and provided excellent service.
Scott was VERY helpful! Informative and transparent, with a smile.
Scott was fantastic! Let us take our time. No pressure. I will recommend Scott and Ashley Furniture.
Scott was very helpful!
Brad helped us buy a great couch! (:
Terrible experience! Brad was our sales associate, and it was extremely awkward. Brad also lied to us and told us that free shipping wasn't available. After our purchase, I checked the website to find that free shipping was, in fact an option. So now I have to go through the process of canceling the in-store order and recording online. Incredibly annoying! He also held us hostage and wouldn’t finalize our purchase until he saw us give him a five star review.
Sofia, was a real pleasure to work with, knowledgeable and considerate to the customer. Thank you for your efforts, Marissa Alex
I had a great shopping and purchasing experience with Brook-Lynn. She greeted me as soon as I arrived. She patiently walked with me throughout the store, showing me several sofas and answering a few questions. I ended up making a purchase; I am very satisfied with the experience, thanks to Brook-Lynn.
Walked in and was immediately helped by Brian. He showed us around based on out description of taste and found us the living room set of our dreams.
I’m looking forward to my furniture being delivered soon. And salesman Brad B was so helpful!
Russell was an amazing sales person. Highly recommended!
Brad provided an amazing costumer service, super supportive and very friendly. Made our shopping experience enjoyable. Was very patient.
Gerad was patient and very knowledgeable about everything we had questions about. Will definitely be visiting Ashley Furniture for our future purchases and asking for him.
Sofia was amazing!!! Thank you so much
Brad was very helpful!
Brad was awesome!
I love Ashley! Thanks Sofia for the excellent service
Val at the Orange Park location was so kind and helpful. Not only did she assist us with our dining room purchase but we ended up getting a bedroom set too! She helped with scheduling our delivery around a move in date. Thanks Val!
Sophia was wonderful. She took care of us on multiple visits and helped make our living room beautiful! Thank you!!
Brad was helpful
Osa was very helpful and was nice during the whole process of helping me.
Ask for Russel if you need furnitures. She can help you what’s best for you budget and perfect for your home
Brad & Russel are awesome, great customer service and very knowledgeable about the furniture
Scott was incredibly helpful with king size bed and new dining set. Will buy more in the future here!!!
Osa and Brook-Lynn helped me out so much! Love my new pieces
Brook-Lynn was great! Thank you
Brad and Russell are cool. Especially Russell
Russel and Brad were incredible!!!!
Brad and Russel are cool
Osa was the best! Very patient. Did everything 100%.
The most WONDERFUL, AMAZING, LOVELY PEOPLE I'VE MET!!! Brian and Logan were super nice and helped us out greatly 😀
Customer service is second to none! Thank you Ms. Russel Bluteau for everything that you do during our visit., likewise the product quality is consistently outstanding.
Brad gave us our space but was available to answer our questions and give any information that we might benefit from. Thanks!
Brad and Rustle helped us find a L shaped couch for our apartment
Brad and Russell were great! helped us look for a couch.
Brad and Russell were amazing helping us out!
Scott was very helpful.
Gerard was an amazing help. Great guy helped us find exactly what we needed for the price we needed!
Scott S. was the best salesman without pressure of a sale. He has excellent knowledge of the products and availability. Would most definitely recommend seeing him to get your needs of furniture. Ashley Furniture has always treated me with excellent service and I recommend you to use them. They have ensured everything that I wanted the way I needed it and even said to take my time and feel comfortable with what I am purchasing before buying it.
Gerard helped me out he’s amazing and wonderful and helpful
Go see BROOKLYNN for all of your furniture needs!
Brad was super helpful! We loved the choices he gave for the sectional sofa.
Brad allowed us to shop the way we wanted to.
Sophia was super supportive and very friendly. Let us walk around the story and let gave us good options even was very patient with us when we tested almost every couch in the store. Thank you Sophia
Sofia was great, I relocated from Indiana and had a complicated order. She was able to quickly resolve the matter and order me a beautiful new patio set! Logan was also very helpful finding my account number as I had misplaced it. Russell also helped me figure out what furniture would fit on my patio. Will definitely be back and would love to work with them again!
Scott was the man!!!! Trustworthy and reliable.
Brad definitely took his time and explained all options to us. We are very happy with the overall experience Brad provided! Would shop at Ashley’s Furniture again!
Russell Bluteau was a wonderful woman. She helped me find the perfect bed.
Just had the most amazing experience with Richard. He went above and beyond helping us find our new furniture. He worked within our budget and gave us a great experience.
Russell was very helpful, walked with us throughout showed us different furniture
Russell was amazing, gave us our space but never strayed too far away. I definitely recommend you seek her out when you’re In Ashley’s
I’ve worked with Alda before and she always goes above and beyond.
Brad and Osa were very helpful in our search for a affordable couch.
Russel has amazing customer service and was very informative!
Scott mas very helpful! Thank you
Scott was great and so helpful!
Scott was great. Michel was good as well
Scott was very helpful - thank you !
Sofia was a 10/10
Sofia is wonderful. Thank you for such a great customer service!!
Brad is super helpful and friendly. Great furniture styles and options
Brad was wonderful to work with
Brad was great in store. Great at selling furniture and service with poor quality. 4K worth of furniture that got delivered with a big rip on it so it had to be taken back. I was not allowed to the keep the ripped piece until they delivered a new one even after the delivery person said I would be able to. And then 2 days after delivery the reclining sofa that was supposed to be “indestructible”broke. The recliners just sits in one position now and won’t move. Got delivered on Friday and by Saturday night it was broken. So yes I would say Brad is great at selling you products that are at best extremely poor in quality. Save your money and spend it somewhere other than Ashley furniture. I will be returning every piece of furniture I bought.
Brad and Samer were helpful
Sheree made my first furniture shopping experience an amazing experience ! She was very helpful, answering all questions that I had and even going above and beyond to move pieces of furniture to assist in seeing how pieces would fit together.
Brad was awesome in helping me pick out a new couch, very friendly and informative.
Scott was helpful!
Brad was awesome! Super helpful and patient especially with our difficult request and indecisiveness.
Brad was helpful
Ok I'm not real good with furniture spacial placement, but Brad knew just how it would all fit together. Thank you Brad best salesman ever 😁
Brad was helpful
Excellent service. Helped me out alot. Completely satisfied!
Brad was FANTASTIC, I 10/10 recommend asking for him when you go into the store. Very helpful and knowledgeable!!
Brad is great 10/10
Brad was extremely helpful and let me shop the way I wished.
Brad was amazing and very sociable. He loves the company and had been beyond helpful.
Great place! Sofia was on point with her suggestions after I told her about my ideas and showed her pics of my living room.
Sofia was nice
Brad was very helpful. I will be coming back again
Thanks Brad for your help!
Really great experience! Gerard made sure the finalizing process was as smooth as possible & was very communicative about the moving process!
Really great experience! Gerard was a great help!
Such a great experience! We met with David W., and David was so kind and helpful, and made the whole process so easy. We will definitely be back in the future, and I would definitely recommend David to anyone!
Gerard did an outstanding job in helping us. Highly recommend working with him!
Gerard was fantastic!! We are so appreciative of all his help!
Best customer service ever! Peyton treated us like family while we shopped and helped us pick out our furniture after buying my husband and I’s first home together. It was a big moment for us to buy all this new and gorgeous furniture and Peyton and the team at Ashley Furniture helped us through the process so much. Couldn’t recommend more!
Thanks for the help Brad!
Brad helped us find the perfect furniture to fill our apartment. I highly recommend you ask for him when visiting the store!
Eric Galeotti was probably the best salesman I’ve ever encountered. I was up front from the get go that we were browsing, but moving to another state and would likely not be purchasing from this store. He didn’t miss a beat in being incredibly helpful and attentive despite knowing that he probably wouldn’t make a dime off me. That’s the definition of a high quality individual and I can’t tell you how much I appreciated that! What a great guy in an excellent store!
Terrible customer service, horrible delivery drivers. First, received an "damage protection plan" that I was not told about, nor asked for. Sales person was very nice and helpful but BEWARE!! You have to sign an iPad and are not able to review everything until you get your receipt emailed to you. I immediately Emailed her with overpricing on items and asked why I wasn't told it was added on. $1200. I was told this was discussed, it wasn't. She also stated if you don't use it in 3 years, it becomes a store credit. Ok, whatever. We Received many pieces of damaged furniture. 2 delivery men, one wore slip on crocks and shuffled his feet like a 2 year old, carrying heavy furniture. LIABILITY??? Missing pieces to put the bedroom set together. We were told someone would contact us to schedule the repairs. I had to call after no contact for a week. I was told the order was submitted and the repair person would call to schedule. I received an "how did we do email" and was honest- still waiting for repairs, horrible delivery drivers, etc. That prompted calls the next day trying to resolve my issues. I was told the repair order was submitted. After another week of waiting, I called back (both times speaking to Bridget) and was told, "it just went through and they will call you in 48 hours to schedule". Another few days goes by and I had to call back. I was given the name and number of the repair person. I called to schedule. He thankfully had a cancellation the same day and came right out. When he went to put the bed together, found there were missing parts. That's why it wasn't put together in the first place!! I called the warranty department and Bridget had the audacity to say "I called you and you never called me back"??!! What? We played phone tag twice but I retuned every call. She said we had 2 options. 1. She could reach out to the warehouse and see if they can find it. 2. Order it. Option 1, we would have a response in 24 hours and have it overnighted. Option 2 would take a week to arrive. She chose option 1. John , the repair person sent her texts and photos of what was missing and needed to put the brand new set together. I received a text Monday saying the part was ordered, after waiting another week. I received it last night. WRONG PARTS! 4 weeks of waiting and they sent the wrong parts. I'm so over it. I called Bridget and told her to have it picked up. I have guests coming next week and now have to find another set because they can't get it together. AT THE LEAST, they should have replaced it. Spent my last dime at Ashley of Jacksonville. Also found out that these are warranty repairs (on brand new furniture) so that store credit, isn't going to happen. It sure seems like a scam to me.
Brad always greets us with a friendly welcome! We will be back to Ashley again and asking for Brad's help on our next furniture purchase. He is always helpful.
Brad Barrett was very helpful and courteous.. definitely a pleasant shopping experience.. will recommend him to my family and friends..
Samer was great!!!!
Great experience! Ask for Brad Barrett
Brad is great! Definitely coming back to him for all my furniture purchases!
Brook-Lynn was sooooo helpful. My daughters and I came into the store trying to decide what we would need after losing some of our furniture in a fire. We met Brook and she went above & beyond to assist us! Very patient, understanding, considerate and fast! Not only did I get exactly what I needed but she also got me the best deal. Thank you Brook-Lynn! Your energy was so pleasant and positive✨
Horrible experience. Edit: yeah…. I have been emailing and talking with you for months now.
Brad, thank you so much for your help!
Zack is pretty decent! Definitely holler at the dude!!!
Gerard was amazing in helping my fiancée and I find exactly what we needed for our new home! Being this was our first time taking on a task like this, we definitely didn’t know what to expect. Everything felt super easy, and Gerard’s demeanor was extremely friendly and kind throughout the whole process. The added bonus of this store having the lowest prices we found in our search was the icing on the cake.
Thanks, Brad! You were awesome!!
Scott was very helpful
Brad was an amazing sales man and cared about getting us the lowest price, I recommend him on your next purchase!
Brad did a great job today! Ask for him especially if you’re military he works out a great price for you!
I recently moved into a new apartment and excited to get new furniture. The sales rep who helped me was very pleasant and kind. She helped me find exactly what I was looking for. Unfortunately, I was told 2-4 weeks for my furniture to be delivered after I had purchased. I am now being told it’s going to be another 2-3 weeks. I am very disappointed in the communication. I was told in store that I would be receiving it the first week March. Now I’m being told the end. If you are looking for furniture quickly and efficiently, don’t go to Ashley’s. They also do not seem to care and can’t do anything to incentivize the this inconvenience for my family and I.
Thank you Osa! Osa was very patient with us as we selected our furniture. She was very attentive and answered all ou questions!!
Excellent service Peyton helped set me up with a new bed and couch set for my home.
Gerard was super helpful. We had very specific design idea and he helped us find the perfect sofa! Would 10/10 recommend.
I went in and met with Brad Barrett and bought the chair that I wanted it from my living room and I was very excited to get it home. The service was wonderful. The delivery was great and Brad was on top of making sure that Everything went smoothly and stay in contact with me.
Brad was wonderful to work with. He knows his products well, and I appreciated his willingness to answer all my questions.
Ask for Brad. Highly recommend.
Brad is awesome!!
Brad is great, helped me find a new side table to match mine bought from another location and they look amazing! Thank you again Brad! :)
Brad was so helpful and very professional. Definitely will be back!
Russell was awesome. Very knowledgeable. Made me feel at ease. Very friendly.
Russell was great and we got a great couch.
Brad was awesome! Very helpful and knowledgeable. We knew the table we were coming in for and he was able to take us right to it and help us get everything set up. Easy, good experience.
Brad was quick and easy!
Brian was fantastic!
Sheree & Brooklyn were amazing! This was top notch customer service. They walked me through all my options & helped me decide what is best for my space. Hands down the best of the best!
scott was helpful
Scott was super helpful and patient with us. We would do business with him again.
Scott was very knowledgeable and helpful! Great experience!
My wife and I recently purchased a new home. We went to Ashley’s and Evvy took great care of us. She took the time with us and answered all of our questions. Truly one of the best experiences of buying furniture that I’ve ever had! Thanks again Evvy!!
Horrible customer service especially mr brad.
brad and sofia were awsome!!!
brad and sofia best premier customer service in providing me with the furniture needs i required
Osa was so helpful in selecting our new sofa and chair. Great experience!
Gerard Taylor help a lot with my decision. Just I was looking but with info I decided to buy it
RUSSEL IS SO NICE LOVELY LADY
I am incredibly impressed with the exceptional customer service I received from Brad. He went above and beyond to address my concerns promptly and with genuine care. His attentiveness and commitment to customer satisfaction have earned my loyalty.
Brad did amazing showing us around, we found everything we needed
OSA was amazing in helping us pick out our living room.
Sheree was amazing. She took the time to help me search for the perfect piece.
Gerard did a good job helping me choose my dining set and bed for my new home…….
Brad was great, very helpful walking me through my purchase.
Eric was a great help! He was very friendly and happy to help us with whatever we needed.
Love this store and customer service is absolutely fantastic
Osa was awesome! Very helpful and got us a great deal on our living room furniture!
Thank you Eric and Orlando! They made the buying process so easy and there was no pressure to make a sale. But we were in and out of the store with a great deal in less than an hour! So glad I can back to shop here!
Eric and Orlando made our experience smooth and we felt no pressure in the sales process! We will definitely be returning when other rooms need updating
Brook-Lynn was amazing in helping me with my selection for my bedroom. She gave me ideas on how to even set the room up with my now beautiful set . Thank You Brooklyn I’ll be back to see you soon to help with the living room selection.
Brad is very sweet and friendly! He love to show us things that matches our criteria in desired aesthetics.
Brad and David were great!
Brad and David were extremely helpful and the best service I could ask for.
Brad and David were exceptional service helped every part of way. Super friendly, sales oriented and resourceful. Veronica was also a wonderful character to meet.
Brian was awesome! Great bedroom set for my son. Thanks.
Brian was great in helping me find a new bedroom set. Down to earth, super informative and not pushy at all. The perfect salesperson! ONLY SHOP WITH BRIAN!
Russell was great 👍
Came to the store a few times and Russel helped us with everything we needed and even put us down for an event where we would be able to get a great deal on the items we were looking for. Ended up paying less than we expected because she went above and beyond to get us the best deal!!
Russell was the best! Took amazing care of us! 🫶🏽
All I can say is if you want to know what real customer service is, Brook-Lynn is the one! Its my 3rd major purchase since I moved to Jacksonville in last year. I bought my dining room, living room and king bedroom set earlier last month. Her customer service extends beyond my expectations and last week I reached out to her about another bedroom set and went in and got what I wanted plus a sofa sleeper! She is honest and totally reliable and you can depend on getting whatever you need. She will look for it and send you pics if needed. She is super friendly and gives you her undivided time and attention. I have bought from Ashley Furniture stores before and she has outdone them all! If you're looking to buy your furniture from Ashley Furniture make sure you go ask for Brook-Lynn!
Brook-Lynn was exceptional ! So friendly and great personality!
Brooklynn was outstanding and made our purchasing experience more enjoyable. Her product knowledge attention to detail and salesmanship was unmatched.
Always ask for Evvy,!! Had the best experience with her!
Brad was great
I sent my husband in there to look at couches and he was assisted by Evvy! She made the right selection for us and I trusted her judgement. I'm very grateful for her and all her hardwork
Victoria was very helpful and patient with helping us find our first brand new couch!!
Gerard was great!
Our Representative Scott was super helpful and displayed knowledge of the pieces we were looking for! He made our experience grand!
Scott was helpful
Brian made my furniture purchases extremely efficient and easy! Thanks Brian!
Zach helped guide me to a table and then let us try it out. We talked for hours before buying table. Great customer service.
Zach’s the man easy going and very helpful
Zach is the best very very helpful
Zach was the best!
Went into the Ashley store looking for a new couch. Scott did amazing helping us find exactly what we needed! He answered all of our questions and was very personable. 10/10 experience. Thank you again, Scott!
Russell
Scott was very helpful in the couch buying process
Brad was great 💰💰💰
Brooklyn was fantastic
Brad was an exceptional representative. Would highly recommend
Brian made the shopping process very easy! Highly recommend.
Brad & Seal were great and so helpful! Thank you!
Brad the sales person helped us with finding 4 great chairs for our custom table. The price/value is there, and the service process was alot better than expected!
Brad was very helpful and answered all my questions, he was very patient with me too. Definitely will be back soon to purchase
Russel and Brad were great
Brad was excellent. Helped us out right away!
Scott was very helpful in picking my new mattress.
Michel did an excellent job with my customer service issue. Thank you!
Scott was Super helpful!
Brad is awesome. I recommend him for any furniture needs.
Good experience, Zach was great!
Gerard was fantastic. He took his time and didn’t make me feel rushed into making a purchase. Will definitely return to buy more.
I love Brook-Lynn she’s literally the best !
Brad was our sales guy, he did a great good helping us and giving us some good discounts. We been buying at this store for years and always have a really good shopping experience. Thank you Brad & thank you Ashley Furniture.
Brad was an amazing sales associate definitely will come again
Brad allowed me to shop in Peace
Victoria was outstanding. Allowed me to view store without pressure selling. Will be back after we close on our new home!
Brook-Lynn is hot
Brook-Lynn Sandford is literally the nicest person I’ve ever met! Would shop again!
Brook-lynn is cool 💯💯
(Translated by Google) Very good service, satisfied with my purchase, thanks to Victoria and Orlando, it was a pleasure to serve us, we will return soon❤️ (Original) Muy buena atención, satisfecho con mi compra, gracias a Victoria y Orlando, fue un placer que nos atendieran, volveremos pronto❤️
Gerard was fabulous! A real professional, - and honest! We love that. He is knowledgeable, friendly, and extremely helpful. Ashley’s is very fortunate to have Gerard on their team! Thank you! And to Logan well. Very helpful. Because of these two awesome team members, and the great experience, we’ll be back!
Brian
Brooklyn rocks
Brook-Lynn and Bryan were extremely helpful in finding a bedroom set for my new apartment!
Worked with Ray J, he was phenomenal. I had been a few times and each time I spoke with him he was very knowledgeable and helpful. Today I came in with my wife and we were finally able to make some decisions. Zero pressure to buy just wanted to make sure we got what we wanted. Highly recommend him to anyone furniture shopping. -Nik
Braff was a great salesman
Many Thanks to Evvy for a stress-free shopping experience! We were able to look around with ease and all questions answered.
Evvy needs a raise. She is awesome and helped us tremendously!
Evvy, is the best salesperson at Ashley (town center) I cannot make up my mind and need help designing my living room space. She is an Interior signer with excellent taste. I need serious help and she was willing to help! I made purchase of the Lerenza sectional but freaked out after going home and realizing the dimensions will be too big. She is willing to help me get my act together and create a beautiful living space! Trust me when I say ask for Evvy if you want to create a beautiful space in your home.
Evvy was awesome. She was very patient and she is very knowledgeable. 5 Stars
Scott was helpful!
Brad allowed me to shop the way I wanted and was very helpful.
Brad allowed me to shop the way I wanted to. He was great!
Gerard was fantastic. He answered all of my questions and made the purchase easy and enjoyable
Scott was knowledgeable, friendly, motivated, and a pleasure to work with. He is an asset to you coorperation.
Shopping with Osa was amazing. Great customer service and was very helpful in helping us find furniture for our new place!
Scott was awesome and love this store.
On our visit to find a very specific dresser and nightstands, Sheree was very knowledgeable and knew the right questions to ask. Within 20 minutes she found us the perfect bedroom set. Getting approved for financing only took 10 minutes and our furniture was delivered the following Saturday. Thanks Sheree!!!
Russel
If you need assistance ask for Sofia. She is amazing. Love our couch and loveseat.
Customer service was fantastic. I would definitely do business here again!
Gerard was very friendly and awesome in directing us to what we were looking for and no pressure and gave us a great deal.
Fantastic customer service from Gerard!
Brad is awesome
I had an exceptional experience at this store, thanks to Brook-Lynn. Her expertise and guidance were invaluable in helping me select the perfect furniture for my business office at JectGear. The personalized attention and seamless assistance made the entire process enjoyable. I highly recommend this store, and specifically commend Brook-Lynn for her outstanding customer service. Five stars!
Scott was very helpful!
OSA was a great sales person
Brad was so nice and awesome
Brad was great
Brad was amazing.
Brad did a great job!!!
Brad was awesome ask for him
Brad was great
Brad let me shop hassle free and was very professional
Brad was awesome
Brad helped us today and he was awesome! I would totally shop with him and Ashley again.
Brad was great!! He gave us a great experience and we found exactly what we needed!
Gerard Taylor took us through the sleep test! Was great found the mattress that fits my sleep style perfectly!
Scott was helpful and we weren't pressured.
Scott was helpful..Thanks Scott
Scott was very helpful and we felt comfortable shopping with him.
Brad helped me out a lot today. He helped me around after greeting me when I walked in and directed me to the furniture I wanted to look at. He was very helpful
Osa was awesome! Very laid back and no pushy sales. Thank you for a great experience
We picked out a sectional and was told it would be 3-4 weeks for delivery, we were perfectly fine with that. 3 days later received an email that they would be delivering our sectional on Saturday, WOW, awesome…….NOT!!!! It was not communicated that the sectional was not a complete sectional, 1 of the pieces was wrapped up (unlike the other pieces) only to find out that it was scarred up on the bottom. They indicated they would order a new one and bring when they get the other end piece in. We were shocked, had we known it was not complete we would not have accepted the order. We continue to contact the store only to be given different answers on when the end piece will be coming in so that we can receive that piece as well as the corner replacement It was first of February and now that February is here, it’s mid March. I am embarrassed of how my den is with this piece of furniture. We cannot buy other things to complete the room until we get the full sectional. I am tempted to return all pieces I have and call it done!!!! What a frustrating experience!!!!!
Brad was awesome!
samer was awesome !
Brad was great! Went above and beyond to make sure our vision was met. Outstanding customer service by everyone in the store!
Brian was amazing
The sales associate, Brian, was awesome. He worked with my husband and I until we found everything we needed/wanted and at a great price point. The process was smooth and quick. Brian will definitely help you find what you need and work with you until you’re completely happy with your purchase!
Brian was great!! Knowledgeable and professional. Great buying experience, will definitely come and shop here again!
Brian was absolutely amazing we aren’t buying right now but definitely will only be dealing with him. Very knowledgeable and helpful definitely recommend to ask for him!
Brian was amazing and kind. Very informative! Was just looking around but will definitely be back!
Scott=great
Brian was great and helped us find the right solution for our needs.
Brian Foster was my seller today and he was very knowledgeable and answered all my questions! I really recommend him!
Brian was amazing, quick and professional. Thank you Brian!
Had the pleasure working with Orlando. He was absolutely amazing please go by and do some shopping you want be disappointed!!!!
We had a great experience purchasing a dining set at Ashley @Town Center. David from sales was great help working patiently and not being pushy as we finalized. Peyton in management helped us get the billing and paperwork done efficiently and without hassles. Looking forward to the delivery and set up of the product now. Fingers 🤞
Sofia
Brian Foster Jr was amazing. Easy to work with, helpful and understated. Ty for your help with our new sofa.
Scott was helpful!
Brian was very helpful and gave us great insights during our search for a new couch.
Brian was very helpful on our quest to find a new couch
Brad was a big help with finding me a sofa
Brad was a big help love this guy
Brian was great. Really nice, great costumer service! Help us find exactly what we wanted!
Bryan was great! Very thorough and helpful. Went above and beyond.
Marie Denison, was a wonderful sales associate who was patient and helped us select some wonderful recliners. Marie took her time assisting us looking throughout the showroom for the recliners we had in mind and also provided us with the idea of getting power packs for the recliners as we did not want to see the power cords.
Great experience working with Russel, helped me find the perfect couch for my apartment.
When you come to the store ask for Brian, super helpful.
Scott was very helpful and really took his time with us!
I bought a sofa for 6 thousand dollars, the sofa was defective, the chairs were also damaged. I'm trying to contact them to make the exchange, they are making it difficult. We don't want any more! We are upset with the store's attitude. The purchase was made at the Jacksonville - Fl store
Brad greeted us at the door and helped us all the way through everything and made sure we got a great deal at the end!
Started out sale with Brad, great salesman and we are very happy with our purchase
Brian helped me amd my eife find a rocking chair of our preference. He was patient and attentive. Good experience
Brian was so helpful. We told him the specs of what we were looking for and we was able to come up with so many options that met our needs and in the end found our perfect fit of couches! Highly recommend if you go to this location ask for Brian.
Brian Foster Jr was hands on the best help we could get 10/10
Brian was super helpful. Great location and selection!
Great
Scott was the MAN very helpful
10/10 service, Sofia was amazing!
Brian was an amazing help to us today! Super knowledgeable, friendly and very patient. Thank you Brian for making our first Ashley purchase a great experience!
Brad was very helpful and efficient! Thank you Brad… Pit! (:
Brad was exceptional!
Brad did a great job helping us with our questions and shopping experience!
Gerard was super knowledgeable and helpful in helping me select my furniture. Would highly recommend
Scott did a great job of helping us find the perfect bed set, and he also found us a great deal! Thank you!
Gerard was able to help us find a couch at a great price.
Today, we bought a couch, and Russel helped us answer all our questions patiently. She has good knowledge of the sofas and helped us pick the right one. I appreciate her
Brian was an amazing salesman today. Very helpful and knowledgeable.
Payton Turner was a great rep to work with!
Great showroom, in and out quickly because Scott S. was so helpful. Looking forward to our new living room!
Ask for Peyton Turner. He was awesome! Very knowledgable and made the process very easy!
Brian was super helpful!
Brian was helpful and fast
Brian was great helping us pick out furniture.
Brian
Came in today and Brian was great, really appreciated him taking time to help me and my family out!
Brian is great! Provided us with a lot of valuable information regarding the furniture pieces we were interested in!
Brian was extremely helpful with our furniture buying process.
Peyton was efficient, helpful and answered my questions. Transaction was easy.
Brad was great!! Helped me out with everything!
Brian answered my questions great service
Scot Spencer did an amazing job of answering all questions and presenting options. Definitely ask for him. He is the best.
Brian Foster was very helpful, knowledgeable, and friendly to interact with. I would highly recommend him to anyone looking to buy from this location
Scott was incredibly insightful and helpful. I am very excited for my new furniture!
Brad was an excellent help. 100% recommend!
Scott was incredibly helpful and got the best price for me. I will be back!
Mr Brad is very helpfull thank you
He was very nice and made me feel so comfortable and that is very important from a block women he is great seriously
Brian helped me out answered all questions..
Brian helped us search for our couch, he walked us through all the options, and was very knowledgeable!
Scott helped us get an entire new bedroom set for the best price! He was very informative about the mattresses and is definitely a go to consultant! Thank you for all of your help, Scott!
Peyton was a great help on my journey to finding a new couch! Moving from overseas is overwhelming but he was very informative & friendly in showing me the options to my liking. Thank you Peyton!
Brian was super attentive but wasn’t pushy thank you
Had the pleasure of working with David W for the purchase of a new mattress. He was informative and very helpful throughout the process. A+
Gerard is was amazing. He was patient, friendly, and all around amazing! I will shop at Ashley again because of him.
Brad is the man! Super helpful and not the least bit pushy. Will be coming back for future purchases.
Brian Very nice great for questions
Brian was very helpful!
We had an amazing experience with Brian!
Great shopping experience. Didn't have everything we wanted but key item was there and we'll have it in 2 weeks! Great experience with Brad, our sales associate. He took us right to a perfect match for our needs!
Brian was super helpful today! Came in to look for a bedroom set and he made the experience super smooth. I’ll definitely ask for Brian EVERY visit!
We got our dining table and the living room set here and it is just amazing. Charlie Helton helped us with our first bought for our dining table and really helpful during the process. He even reached out via phone call during his off day to answer a question that could have waited. Definitely recommend asking for him.
Evvy was very helpful! I came in just looking for a different couches and she was able to help me out! Thank you for everything
Evvy is amazing. Super helpful has a great eye for design. Will send all our friends and family there. Great experience! The Town center showroom is gorgeous
Brian was super helpful in navigating the store. Brad wasn’t around, I heard Brad is an okay and fine person but Brian is the best person I’ve ever met.
Brian > Brad.
Brian Foster is awesome!!! Thank you!
Brian was extremely attentive and easy to talk to! Would 10/10 work with him again.
Bryan checked on us a few times as requested. Thank you!
This was an incredible experience! Very helpful
Bradley awesome!
Brad was very helpful in helping us select a chair!
Brad was a great help!
Gerard was very helpful in finding the perfect couch for our new home
We worked with Eric and he was awesome! He immediately welcomed us and then gave us space to browse. He periodically checked in with us without being overbearing, and was very helpful at the end, getting us a discount and my preferred delivery date. We had a great experience at this store!
Gerard was super helpful in helping my family choose a sofa /loveseat! Thanks !
My experience went very well. The second I walked through the door Brad came up to introduce himself and showed me everything I was interested in.
Gerard was great to work with! This location and management staff are great! Highly recommend this location!!
Brad was great!! He helped us look at all the options and find us our dream furniture!
Russel was amazing!!!
We went to Ashley’s today to look for some dining chairs, and Russel helped us in trying to find something that would fit what we were looking for. She gave us tips on how to look for which labels that indicated the chairs were real wood! She was really helpful and attentive, but also gave us space which was very appreciated. I never felt smothered or pressured to make a purchase by her. I would recommend asking for Russel when you come to this Ashley’s location for your furniture purchases :)
Brian was super helpful during our shopping experience. Super Quick to assist
Brad was so helpful!!
It was late Saturday night and within two seconds of walking in the store, Brad B. greeted us. We initially preferred to browse on our own. It seemed like almost as soon as a question came to mind, Brad was there to answer it. He was not only respectful of our browsing style and let us embark on the adventure of scoping the store in peace, but also knew just when to come to the rescue to give us insight. By the end of the night, he seemed like our BFF telling us about mattresses. Ha! We knew about everything that Ashley had to sell, but Brad shared in a non-imposing and subtle way. We found some great pieces to put on our radar and appreciate everything Brad did to search for ways to spruce up our home. Thank you for the wonderful experience.
Brad was very helpful, but not overbearing.
Gerard was great !!
Brad was awesome thanks for the help
Elijah had great customer service!
Brad was amazing helped me and my boyfriend pick out a bed set for our new apartment!!!!
Brad helped me find the perfect mattress !
BRAD IS THE GOAT!!!!
brad was awesome
Bought a couch from their Jacksonville, FL Towncenter location. the sales person gave me an estimate of 2 weeks to have the couch delivered to my house. It has now been 6 weeks and they are still missing pieces of the couch at the Georgia distribution center, which means I'm at least another week out from getting the couch. The delivery ETA was half the reason I bought the couch. Customer service refuses to offer a discount or make any attempt to expedite the order. Do not believe anything their salespeople tell you. Go buy furniture from somebody who actually has it in stock.
Scott was amazing! I had an interesting experience with the online store and when I came to this location for assistance he went above and beyond!
Very Nice Store with helpful employees. Very Nice products.
Brad did a great job!
I recently called Ashley Furniture to request assistance with my 9 month old couch. When I called, the Service Manager was less than helpful and I ended up hanging up and escalating my issues, which has not helped. I then TRIED to post a review that was never posted and if it was, they did not post it anywhere that I can find it on their site. I feel this is very dishonest. I am posting the review here for others to see, that way the information is out to the public, as Ashley states " We reserve the right to moderate posts, comments, and reviews on any of our social channels/platforms however we will address this with our legal team along with the statements you provided below. I do understand your concern. I hope you understand we need to follow the protocol. I will check the order details and will reach out to you with an update as soon as possible. Thank you for your patience." Below is my review on the Altari Living Room Set: WARNING DO NOT BUY THIS COUCH OR SET!!!!!!!!!!!!!!!!!!!! Let me start by saying, I have a very limited amount of space in my living room, which then limits what I can and can't buy. I looked for a new living room set for over a year and finally, I find something that would fit in my space! Yayyyyy! I was so happy. I purchased the couch, loveseat and chair immediately. I bought the protection plan because I have a young child and well, you know things happen. I bought this package around Jan '23 and it was delivered within a month, give or take. It is now November, so about 9 months and the couch is falling apart. The amount of piling is insane! The top/back cushions are connected to the couch, therefore you can't remove them and the stuffing inside "falls" to the bottom of the cushion making it an extremely strange shape. WARNING - DO NOT ATTEMPT TO OPEN THE ZIPPER AND ADJUST ANY OF IT BECAUSE YOU WILL THEN BE MANIPULATING THE FURNTURE and your warranty is void. Which I found out the hard way and what I found most interesting about this, is the service manager actually sounded HAPPY that she got to tell me that I am now not able to use the manufacturer warranty. The bottom cushions are already so crushed we can feel the frame of the couch under us. All of my issues are categorized as "normal wear and tear" but the couch already looks 7 years old. I am extremely disappointed with this purchase. I am giving up on trying to get Ashley on the phone or even to assist with any of these issues, seeing how they are happy to deny you any assistance. I will not be purchasing from Ashley again.
Gerard has been extremely patient and informative! I came in multiple times and he has given superb customer service each time! I finally made my purchase and can’t wait!
Brad was great
Thank you Brad for helping us figure out our furniture! It was a blast.
What a great great and excellent service from Orlando y Erick
Excellent service Orlando and Eric good person
(Translated by Google) Excellent service with Orlando and Eric, they gave a good and excellent service, they were very friendly and they help with ideas if you don't know what you are looking for, they suggest a good option. (Original) Excellent service with Orlando and Eric dieron un buen y excelente servicio muy cordiales y ayudan con las ideas si no sabes bien lo que busca ellos te sugieren una buena opción
Brad was great!
Scott was super helpful and informative in finding everything I needed!
Good service
Great service! Thank you, Gerard for your time explaining all details about what fits best in our living space. We appreciate you!
Worked with Ray J and he was professional, insightful and helped guide us to the right product for us.
Great service. Looking forward to our beautiful furniture.
Scott was very helpful and made the whole experience easy and quick. Thank you!
I had a fantastic experience with Brian at Ashley Furniture Store. Brian stood out for being incredibly helpful, friendly, and patient. His assistance made my shopping experience enjoyable, and I appreciate the outstanding service. I’m looking forward to our new pieces arriving and will definitely be back next time I need furniture.
Fredrick provided wonderful service today while my mom and I hunted for a storage bench! He was friendly and not pushy at all. With further assistance from Brad to complete our purchase, we walked out totally satisfied with our experience and excited for our bench to arrive.
Fred and Brad were wonderful and incredibly helpful.
Russell help us to buy a furniture, she is very polite, knowledgeable, understanding person. Would recommend to all my friends.
Excellent sales support
Wonderful staff! Beautiful selection!! Girard was professional, knowledgeable, patient and kind!!! #Awesome
Scott was super friendly and helpful. Would highly recommend
Scott was super helpful! He helped me get the perfect couch!
Our experience shopping at Ashley-Jacksonville was amazing. We went there several timea and Eric was super helpful and super patient with showing us all the options. Charles was so quick in finalizing our checkout, payment and all the financing related matters. I recommend Eric and Charles if you happen to be at Ashley- Jacksonville. Super happy with our experience and our purchase.
Brad was very helpful in finding the perfect dresser for my closet. He made sure all discounts were applied. Look him up when in Ashley!
Brad helped me order a couch. He explain the warranty in detail, which was incredibly helpful!
Brad was very helpful and gave us lots on info on certain mattresses!
Brad Barrett was a personable and efficient sales person as I purchased a king size mattress and frame at the Jacksonville store! He answered my questions fully, was pleasant and even went the extra mile to ensure that my companion was able to purchase his own king size mattress in another central Florida location at the same price! Because of Brad I will go to Ashley Furniture whenever considering future purchases!
Sales person Gerard Taylor addressed all the questions and got me the best price. Thanks Gerard
Excellent suggestions made my sale. Brad was my salesmen. Asset to Ashley.!
We had Brad as our salesmen, he was awesome! Very straightforward and thorough with explaining things. Thank you so much Brad!
Brad was super helpful and patience with me!!!
Brad was awesome, helped me pick out the perfect mattress for my back. I’ve had the best sleep in years this month!
Brad was very patient with us
Brad was super helpful!
Brook-Lynn was an amazing Help. Extremely knowledgeable and very professional.
Brad is the best!!!
Gerard was fantastic.
Brad was amazing!! He was very welcoming and is the best seller ever! I definitely recommend 👍👌
Scott Spencer and Gerard Taylor were extremely professional and helpful with all of our purchases! Recommend both of them to anyone looking to purchase.
Brad took excellent care of us
Scott was great and answered all of our questions without any pressure to buy. Please request him.
Brad was amazing! Took his time to show me around!
Gerard helped explain everything and made our purchase and experience very easy and simple.
Marie was great to work with. She explained everything we asked. Marie and Logan were super helpful through the checkout process on a crazy Friday before Christmas!
Brad was great, helped me out a lot
Samer was a great help! Definitely recommend checking out this store!
Brad, was sxcellent
Brad let me shop the way I wanted to.
Gerard did a great job helping me find the ottoman I needed for my couch quickly.
Brad was very patient and helpful! :D
Scott was extremely helpful to us. He handled us with Great care and stayed with us every step of the way.
Scott was an absolute blessing to me and my wife. His thoroughness got me a beautiful couch that I didn’t think I could afford! I know I will make many memories in my living room with my family now that we have enough room for everyone to be comfortable together.
Russel was great! Just married and moved into a new apartment. She helped us finally find the look we wanted for our first home!
Samer helped me out while helping me look for furniture. Helped out with financing and got me a really good rate/approval!!! I will refer Samer and will go back to him shortly!! He's really helpful!!
We loved Brad! he was so helpful and got us to find the perfect sectional to fit our space. Had the best experience
Brad was great in helping us find best furniture for our home.
(Translated by Google) Samer good man Tremendous seller (Original) Samer hombre bueno Tremendo vendedor
Braf was extremely helpful
Gerard Taylor offered us great and knowledgeable service. He stood by to answer any question but never felt smothered. I like that.
My shopping experience was awesome! Brad was awesome and was very helpful and knowledgable.
Samer was great, easy financial and very patient.
Thanks for the great service come see Brad and David. They are great to deal with and provide top notch service!!
Gerard provided Great customer service! Made the buying experience simple and easy!
Brad, did a great job
Brad is really knowledgeable and helped to pickup right furniture for us..we really recommend this store they have really good collection of furniture and sofas..
Great experience with Scott Spencer! Helpful and patient!
Scott was very helpful and did the research for us to get the best deal available.
Brad was amazing and very helpful.
Brad was very friendly and attentive during our visit. His sense of humor was very refreshing
Brad was awesome
Brad was helpful!!!
Brad was awesome
Brad "Pitt" was awesome help!
We turned out to be very disappointed which was unexpected considering we left so excited about our couch. We were told 2 of our items were in the warehouse and we would receive them the following Thursday. That was lie #1. These items were not in the warehouse but were going to be delivered to the warehouse that Thursday instead. It was hopeful we would get them Saturday. That was lie #2. We got a call Friday saying only 1 of the 2 items was actually delivered to the warehouse, but the other 2 items that weren't expected were delivered instead. Now, supposedly, we will get 3/4 items a week after we were promised delivery but not get the originally promised item. Still no clue when we will get the 4th item or if we will actually get the other considering the delivery date has changed so much. Had we known these issues, we would have gone somewhere else and had couches by now. I recommend shopping somewhere that can give you straight answers before you leave the store because this Ashley Furniture is not one of them.
Brad was great.
I like so much, the service was amazing with Sofia
Brad was super helpful and patient. Great selection.
Samer was super helpful and got me the coach I wanted at the financing I needed.
Brad was wonderful, very patient helping hardly to have the deal done including great discounts. If you go to Ashley for the fanciest furnitures, ask for Brad 😊
Gerard was wonderful and helpful!
Scott was helpful
Brad was awesome to work with. Professional, friendly and knowledgeable. Fantastic experience.
Brad was amazing and very helpful!!
I walked in to purchase a recliner, and my saleswoman Michel was there to help. Knowledgeable and friendly she made us feel good about our purchase. Thank you Michel
Scott was amazing!! Helped us buy our first couch
Gerard was wonderful! He helped me pick at a mattress with no pressure! Thank you Gerard!!
Peyton was a very kind, thoughtful and knowledgeable salesman. He was friendly and helpful and answered all our questions.
Drew did a great job helping us out with our new dresser!
Mr Taylor was very helpful. Thanks so much!!
Worked with Ray J, he was awesome and made the process seamless and fun - give that man a raise!
Gerard was great, helped us complete our visit smoothly!
Brad was very patient with my wife and I as we made our decisions on the livingroom furniture. There was alot to choose from.
Russel was a great sales agent.
Brad was very helpful to my husband and I. He wasn’t pushing us to by furniture and had a very positive attitude. Keep it up!
Brad was awesome! Helpful, informative, and great to work with.
Gerald Taylor took great care of us.
Brad was great
Brad let us shop the way we wanted too.
Gerard did an excellent job assisting me with finding the perfect bed for my home and helping answering all my questions regarding finances
Brad was friendly and helpful.
Brad was too legit. Great person to talk to and very great help.
Brad had great customer service and was very attentive!
Our salesperson was Scott and was amazing help us decide on a mattress!
Everything was perfect. Brad was amazing!
Gerard Taylor was very helpful and pleasant to work with. He introduced himself when I first entered the store but wasn't hovering. (Hovering makes me nervous) He let me walk around and find the general area of what I was looking for and then magically appeared. (I didn't even know he was there!) He kindly started to inquire as to any particular characteristics I wanted. I described my desires and he showed me several options fitting my criteria. He made my shopping experience speedy and enjoyable. Thank you Gerard and thank Ashley Furniture. Can't wait to get my new furniture delivered and enjoy it in my new home.
Brad was awesome!
Brad was great and amiable, funny personality and very help. Highly recommend asking for Brad!
Brad was amazing, very knowledgeable and experienced- great prices, make sure you ask for Brad at the door when you walk in
Brad was great! Very helpful, patient and not pushy at all. Worked with us on price for the items we purchased. Thanks!
Sophia was very helpful, she is an asset to your company. I will definitely be back for her to help
Brad is the man. He gave us a great deal and had great customer service. If you ever go to the Ashley furniture store in Jacksonville Town center make sure you ask for Brad.
Samer at Ashley Furniture town center, he was great and easy finance option!!!
Brads the best. Drove all the way from S Georgia to meet with him and research my new living room and master bedroom furnishings.
Samer was good and helpful today when I was looking for my bedroom set
Good job Brad!
Brooklynn is great! Ask for her if you stop in!
Gerard was very helpful and nice which made it a pleasant and fun shopping experience!
Brad was knowledgeable and helpful in pointing me in the right direction for furniture selection.
Scott was super helpful
Brad was awesome with all his help and information. Will definitely always use him whenever getting furniture from Ashley’s!
Brad was amazing! Very knowledgeable and helped us find exactly what we needed!
Scott was super helpful, informative and patient with our recent purchase of a dining set and bar. Would really recommend anyone coming to Ashley to look for him, and you will be guaranteed a very good service :)
Scott was really helpful and explained all the questions we had today with so much patience and ease. We bought a few items and will come back for more in subsequent months. Loved the customer care. Cheers for Scott and Ashley furnitures.
Gerard was very helpful. He was knowledgeable, patient, and friendly. Made buying furniture experience as easy as possible. Very grateful for Gerard.
Brad was awesome!!!
Brad was greatly
Brad at Ashley was great! He matched a price I saw online and helped me get a great dresser for my granddaughter!
Evvy was great ! Love my couch(:
Samer was amazing!!!
Brad was wonderful and very knowledgeable. He was friendly and helped us pick out exactly what we wanted. He will be our Go-To guy for furniture in the future for sure. Be sure to ask for Brad!
Scott was very helpful!!!
My experience was wonderful. Payton was so patient with me & helped me pick out furniture for my whole house. I will definitely be back to pick out outside furniture.
Samer was extremely helpful and professional.
Samer was fantastic!
We were greeted immediately by Scott S.and he was very pleasant and friendly. He was easy to talk to and we got the furniture we wanted and he gave us a good deal too! Ask for Scott the next time you’re in the market for new furniture.
Mr. Gerard Taylor waiting on me and sold me a nice leather living room combo. He was very professional, nice and friendly.
Russel was great and very professional!
Charles was awesome, was great help but also a great person, got to know his customer from a people standpoint as well.
great help in purchase
Brad Barrett was so friendly from the time we walked in the door. He made buying our new couch easy peasy. Next time you come in ask for him. You won't regret it
Gerard was super helpful with picking out our dining room table!
Very friendly and helpful
It was a great experience
I purchase a dinning table set and the quality was real wood. I loved everything about the furniture they carry in the store above all I loved Mr. Gerald Taylor, his professional manner was what every store needs, and I will be coming back to buy a new king size bedroom set.
Gerard was very professional and kind. He was very informative and listen to all my family needs. I definitely will be back and only want to work with Gerard for all my future purchases. I highly recommend asking for him if you want superior customer service.
I recently bought my dining room table and Gerard was the sales associate who helped me. He was really helpful and professional. I had a good experience and will be purchasing there again in the future.
I am very happy with the service and quality of the leather sectional I bought from Gerard. He was very helpful and knowledgeable about the different options and features available. He listened to my needs and preferences and showed me several models that matched them. He also explained the benefits and drawbacks of each one and helped me make the best decision for my home.
I had a great experience with Gerald Taylor today. He helped me furnish my whole house. Highly recommend him for any future purchases. Thank you again to all of Ashley’s staff.
Have been looking for couches for awhile and Scott was super helpful in the process, decided on a sectional and bed with their financing. Excited to have them delivered, I recommend them, great price and service!
Gerard provided us with Exceptional customer service. He made sure we got exactly what we wanted without feeling pressured and made sure we got the best deal!! Will definitely be back to shop with him!!+
Told Samer we’re on a budget and he says “ok let’s go look at tempur pedic” and shows us a $6k bed. He made fun of the Ashley brand beds. Asked if they had any deals and how long their Black Friday sale lasts. He said “idk you’d have to ask the manufacturer.” He told us we should go back to mattress firm, so we left. Poor salesmen
I just want to say how happy I am with how we were treated. I cannot commend Eric enough for his professional and his eagerness to help. From the time I stepped foot through the door, Eric was beyond helpful. He helped us configure our ideal furniture set, while making sure we were happy. I was updated from the time I paid for my furniture to the time it was delivered with nothing but first class customer service. Upon delivery, my furniture was slightly defected from the factory. I reached out to Eric to let him know, not knowing it was his day off. Once I got off the phone with him, he immediately got to work to rectify the defect and was able to get an entirely new piece of furniture sent to me. Mind you, all was done one his day off. From my past experiences elsewhere, I was completely expecting to be out of luck and have to deal with the faulty furniture. I was caught off guard by Eric’s professional and amount of customer support he demonstrated by getting me new replacement furniture. Enough words and praise cannot justify my gratitude towards Eric. Because of Eric’s actions, Ashley Furniture has him to thank for my lifetime of business. Simply, thank you, Eric!
Gerard was great! He made the process easy and found me a table.
Sopia is a great pro Thanks and Merry Xmas
Charles was great thanks for the quick and easy service!!!
Scott and Seal were super helpful in the purchase of our new bedroom set!
This Ashley has some of the friendliest employees I’ve ever had the pleasure of working with. My fiancé and I came in to try out some mattresses. Without pushing us to buy, they listened to what we were looking for and showed us options that met our needs. After we narrowed it down to two, they explained the pros and cons of each and answered all of our questions about the mattresses we were interested in. They were prompt and efficient in our check out process and got us a great delivery timeline that fit our needs. Thank you Sean and Adele for all of your help and for making our shopping experience so pleasant!
Gerard was quick and efficient.
Scott was great to work with....took him no time to get the order in and delivery date set.
Scott as always gave great customer service! 😊
Evvy was an absolute pleasure to work with. Her attention to detail and patience was refreshing. Well done.
Scott was extremely helpful and patient!
Russel help me to find the best mattress and best price. Highly recommended sales person. Very accommodating and pleasant
Logan and Charles were so helpful and sweet. Amazing experience 💛
Excellent services and professional apprach
From the minute I walked into the door till the last form was signed. Scott Spencer was a true professional. New customer for life.
Scott was amazing and helpful
Scott was the best ever!!!!! We bought our first couch
Gerard was awesome to work with. He was extremely patient with us while looking around the showroom. Happy with our purchase today. Highly recommend coming to the St Johns town center location.
Gerard did a great job selling me my new recliner today.
Russell was an amazing associate. She was very helpful with every question me and my husband had and she was very patient with us. Even though we came in to just look around she was able to provide us with calculations to see what we could afford and we bought our first couch😊 Ask for her when you come in
Thanks to Brook-Lynn we have one less thing to worry about this holiday season. It was a pleasure shopping at this location. Shopping for other people is never easy but the knowledge and customer service here was excellent and painless compared to the other 3 furniture stores in two days. We will return when it’s time for changes in the other rooms. Thanks again!!!
Scott was very helpful, patient and very knowledgeable. He did a great job explaining everything to us! I would highly recommend him as he went above and beyond!!
Gerard was wonderful to work with! Great customer service!
Honest integrity and fantastic customer service
Ashley Jacksonville, FL Town Center is fantastic! Alda and Shawn were so knowledgeable and helpful. They took their time to work with me to make sure I found exactly what I was wanting. They helped me pick out pieces that are not only beautiful, but will last! I have always loved Ashley’s furniture and will be a customer for life and I will continue to go to the Town Center location for Alda and Shawn’s incredible customer service.
Scott was helpful
Worked with Ray J, very nice guy and helped me find some stools for my kitchen quickly and easily and got me a great deal on top of that
Scott at the Town Center location was helpful, friendly and professional. We purchased a sofa and loveseat and it was an easy process. Thank you!
Scott Spencer at the Town Center location was excellent! Informative and friendly.
Scott, was a huge help.
We recently purchased a sofa from Gerard at the Town Center store. He was a wonderful help and went through lengths to ensure we received the best care. We appreciate you!
We purchased a couch with Gerald, he was amazing and helpful. He saved us money and made us feel great about the process. We will be back
Brooklyn and Suzanne were amazing and were so efficient!!
Brooklyn
We’re thrilled to have purchased our dream furniture from Ashley! Peyton made the process seamless and enjoyable. We are now lifetime customers!
Gerard Taylor welcomed us as soon as we walked into the store. We ask for a dining room bench that we wanted to buy and he walked us through to show us what he had on the floor. I showed him the one we were interested in and unfortunately they didn’t have it in the store. We looked at other options on the big screen and finally decided to order one we truly liked. The purchase process was quick and smooth and we were on way home. Gerard was very professional and courteous throughout the whole process. Thank you Gerard Taylor.
Worked with Ray J, got a great deal & he was extremely helpful. I showed him an inspiration photo of what I was looking for, and he directed me to the perfect furniture piece! Thanks Ray J for your help!
Great customer service from Gerard Taylor. We really loved working with him. Thank you.
Worked with Ray J, he was very helpful and provided great customer service!
Russel was AMAZING. Very informative and helped me purchase three new pieces of furniture! Great sale going on and the transaction was a breeze. Thank you so much for the help!
(Translated by Google) We are very grateful for the attention and good service received by Ms. Sofia. I was very patient and kind. They have very good and beautiful merchandise. 100% recommended. Don't forget to ask about Sofia! (Original) Estamos muy agradecidos por la atención y buen servicio recibidos por la Sra. Sofia. Fué muy pasciente y amable. Tienen muy buenas y bonitas mercancias. 100% recomendado. No se olviden de preguntar por Sofia!
Gerard was super helpful and very quick. Highly recommend
Scott was super helpful
Scott was super helpful and knowledgeable about the products. He took his time to answer our questions. He was Not pushy, like some salesmen. He helped us with our financing. The manager Shawn was also very helpful.
Gerard was great!
Very good experience, didn’t feel pressured and Peyton was there every step of the way to answer all my questions. Plus the furniture is very good quality.
Scott was awesome able to answer all questions and got us our dream sectional.
Logan & Peyton are the best. They helped us pick out a great couch and had answers to any questions we had.
Peyton and Logan are great! They helped us pick the perfect couch. Definitely recommend going to them!
I love furniture shopping at Ashley Furniture and Russel is my amazing associate that will go to Amy length make it happen, basically down to the nearest dollar! Just one off a kind person!
Peyton was more than helpful every step of the way turning our living room vision into a reality!
Charles and Alda were so great in assisting us at the store. So helpful. Would really recommend asking for them when visiting the Ashley store at St.Johns town centre.
Just finished up working with Russel at the Town Center Ashley. I had a great shopping experience. She was very informative and patient. I would definitely recommend! Thanks Russel
Scott was super helpful while I was shopping for a table!
David was awesome he took his time and answered all of the questions we had and he brings his smile with him
David was great salesman, easy to work with and he listened to what I wanted. I would recommend him.
Gerard was super helpful and got me everything I needed. I really appreciate his help!
Gerard was the man. Super knowledgeable! A pleasure to deal with!
Gerard was awesome! He helped me pick out a beautiful couch and made the experience so easy!
Today we were taken care of by Scott and he was awesome and easy to work with! Thank you Scott for your help!!
Sofía was very helpful thanks for everything!
(Translated by Google) Sofia was great!! (Original) Sofía was great!!
Thank you Scott !
Russel was my sales associate and made the process easy
We are returning customers for Ashley and have always had a wonderful experience. This purchase was no different. Scott was knowledgeable, kind, patient & consistent in his customer service delivery. We are looking forward to enjoying another quality Ashley Furniture purchase.
Loved the selection and quality. Scott Spencer was patient while we decided and was extremely helpful through the whole furniture purchasing experience.9k
Wonderful customer service from Ms.Russel. Love her!
David willis help me find the furniture i was looking for, and provided me with all posible options, great sale person. Thank you David
Thank you Sofia! you were of great help
Great working with Gerard
Thank you Ashley for making it right!
I visited the Town Center location today looking for a power reclining couch. The saleswoman, Alda informed me that Ashley was more expensive due to being manufactured in the USA, not China or Asia. I felt she wasn't being honest with me on best price and was being deceptive. I went home and found the same Ashley couch on Amazon for $500 less and verified that it is manufactured in Viet Nam. I was a serious buyer and followed my instincts that she was lying to me. Don't believe what these people tell you.
Went in and found a couch we liked. Their salesman Samer Azzrak then ran both my and my wife's credit even though she didn't even bring her ID or wallet. He also didn't mention that they will run your credit through a waterfall of numerous places so they can ruin your credit score as much as one interaction can. I will never purchase any furniture from a company that is manipulative and deceitful to their customers. Spoiler: we found the same couch from Ashley on amazon for hundreds cheaper with free delivery. Don't waste your time and gas to go see these scammers. Wholly unprofessional and unacceptable business practices.
Great experience!
Scott had been so helpful, fantastic, great salesman.
Wife, Mother in Law, and i Went in to store late Sat night, almost closing time. We had been looking for couch, love seat, and chair set for family room all day so thought we would just look real quick and comeback later as it was late and we didnt want to keep staff after hours. We really were not considering buying because it was so late. Jason (coincidence), greated us warmly as if it was the middle of the day. He wasnt bothered by the late hour at all and asked us a few non envasive questions but were specifically designed to find out what we really wanted. He found something we all liked in about 5 mim but offered to show us similar sets to make sure we were happy. He put up with our indecision/indecisiveness, like a pro. About 45 min in we were back to the set we started with.He was awesome at explaining everything we needed to know about each piece we looked at. He was extremely knowledgeable and asked good questions to make sure we got what we wanted We offered to comeback and let him go home but he stayed late, finished out transaction and made my family very happy. It is not easy to find professionals today, at any age yet Jason is a young man, 20, and just started a fee weeks ago. We would have never known. We went to many furniture stores that day and he was the most mature, professional, and knowledgeable representative we met. I wisb i could give 6 stars A very happy customer.
Today I experienced amazing customer service from Charles at Ashley. He was very patient with me as we searched for our new living room sofa. To top it off the manager Orlando saved the day by returning my son phone that was lost at Ashley on yesterday. I look forward to doing business with them whenever furniture is needed!
Scott our sales person was excellent and met all our needs in a timely and courteous manner
Peyton and Logan are cool
We ABSOLUTELY LOVED ERIC GALEOTTI! His assistance and professionalism was A++. The entire process was smooth from start to finish, and can't believe the AMAZING deal we received. Can't wait to enjoy our sectional. Thank you, Eric!
Sheree was amazing. She was very attentive and patient, spending about an hour helping us find the exact piece of furniture we were looking for. Would shop with her again.
Scott gave superb customer service.
David was fantastic, he made buying furniture quick and painless. He gave great recommendations and was very helpful!
Gerard was very helpful and able to answer all of our questions. We never felt pressured. We will buy from here again. Thanks!!
Brook-Lynn was amazing and very informative! Checked up on us several times throughout touring the store
Gerard kept a distance but was right there when needed. Great experience
My family and I had the most pleasant shopping experience with David the other night! Upon walking in, we were instantly greeted by David and Sean, the GM who was so kind and accommodating. I’d researched the Ballinasloe LAF sectional and ottoman online but wanted to come in the store and feel the couch in person. Unfortunately, David informed me that they didn’t have it but immediately let me to a sectional that was the same exact color and fabric. He let me know that his in laws had the same sectional and they loved it, but it was small. I then told David that we host our friends and families, and he then led me to two great pieces that he thought we would love. In the end, David assured me that my original piece that I researched was perfect for me - it was the right size, color, firmness, and within my budget. Overall, I was amazed at David’s patience and hospitality. I felt like he was a friend who truly wanted me to have the best sectional for my home - basically I didn’t feel like I was another sale. Can’t thank David enough and his GM as well for the amazing experience!!! Highly recommend you all to go see David Willis at Ashley’s Town Center!!!
Sheree was great showed us examples of what we were looking for and was very hospitable and sold us what we needed
Scott Spencer was very easy to work with; made me feel comfortable and not rushed. He took all my wants into consideration before making a decision. Would recommend him to friends. Thanks.
Had the best experience with our salesman, Mr. David Willis at the Town Center Ashley Store. We found exactly what we needed and the whole process was top notch. Couldn't be happier with our purchase.
Scott was a great help! Answered every question and assisted with all our needs.
Thank you Russell for the great professional service and fantastic eye to assist with home decor ideas.
Great service! Knowledgeable on all sales and products
Russel was such a great help when we were looking for our living room accent chairs!! We found the perfect chairs and can’t wait to have them in our home.
Peyton was a furniture guru. He helped us find the perfect couch for our apartment.
Look for Russel she’s the best Very accommodating and she knows what to recommend that suits perfect to your home
Scott was very helpful. Great job
Scott was fantastic!! Incredibly helpful and well-informed about everything in the store. I would request him as my sales person anytime!!
Osa and Samer are the bomb!! Thank you for all your help
Scott was very knowledgeable and helpful. He listened to what we were looking for and pointed in the right direction. He made finding bedroom furniture super easy and simple for our relocation. Thanks scott
Scott’s the man! Helped us find what we needed and got the order placed quick. Thanks again!
Scott was very helpful and informative.
Scott was great to work with and super helpful!
Scott was very helpful with getting our dining room table and and adding an insert for our couch!! Awesome.
We got our furniture with in a week and 3 days super impressed! I’m in love! Thank you to the town center Ashley’s for going above and beyond for us!
Great customer service, friendly and knowledgeable.
Scott was very helpful in our purchase of a buffet table. Highly recommend him for any furniture needs
I had the pleasure of working with OSA and she was amazing. She was very professional, creative, and patient. Thank you so much Osa!
Exceptional customer service my husband and I came into look at dining room tables. We came across Sofia she was helpful kind and was able to Hook us up on a deal with the exact dining room set we wanted! We will definitely be back!
Scott eras great today
Peyton was great and knowable salesman that got me the best deal for my bedroom choice. I will definitely recommend his services.
Scott was very helpful!
Peyton took care of us from the minute we walked in to the final sale. Wonderful service!
Scott was very helpful
Scott was amazing!!
I went in looking for a cloud couch dupe, I saw online they had some i wanted to see in person. Osa actually showed me options i ended up getting the grey one they had, so spacious similar to the cloud couch. She is the best shoutout to you girl thank you for the amazing customer service she really made it easy and fun.
Recently visited and was helped by Osa. Osa was GREAT! Very knowledgeable, patient, and kind. Will definitely recommend this location and phenomenal her customer service skills!!!
Just wanted to leave a review about the amazing service I received at the store today from osa. Was looking for new furniture for the house with my older brother because his family is growing. Great customer service, attitude, knowledge, and suggestions. Definitely feel like we’re making the right choices. Thank you so much osa. Would recommend others to see her there.
Osa was so awesome and very welcoming. She was very knowledgeable! We will definitely be coming back for the furniture for our new home!
I came to this store looking for a coffee table and did not really know what I wanted but Osa, one of the workers there, showed me all the different options I could find in the store and even online. She was very welcoming and easy to talk to. Thank you Osa for staying patient with me!!
It was a pleasure to shop at this store. Osa helped me with the purchase and patiently walked us across the store to help us find the product we were looking for. She was very familiar with all the products in the store. The range of products available were also incredible including and she had some great recommendations. I would recommend this store for anyone looking for furniture.
Osa was so helpful!
Great store, display and customer service I LOVED Osa. Extremely helpful and kind.
Amazing customer service!!! OSA was amazing!!!! She made sure to ask the appropriate questions to find EXACTLY what I was looking for! I will Definitely be back to shop with her! I was SOOO impressed!
Osa was great, very helpful. 10/10 recommend.
We had such a great experience and received such great customer service from OSA. She helped us picked out the perfect living room set for our new build! She also helped us design our kids room and spare bedroom even though we had a budget in mind. Awesome experience!
Walking into the furniture store I didn't know what I was looking for but, OSA helped me in every way possible to pick out the best furniture to suit my new home.
I recently visited this location and was fortunate to be paired with Osa! She was extremely attentive and made the process not only stress free but very enjoyable!
I went to Ashley and worked with OSA she was amazing!! The best customer service definitely will be back for more stuff
Sheree was fantastic. Appreciate her help and assistance for a quick painless purchase.
Peyton did great!
Brook-Lynn was amazing. She is very knowledgeable and has amazing designs ideas. Very pleased.
russel is awesome!
Go see Russell at Ashley Furniture in the town center!!! She is the absolute best!!
I worked with Charles Helton and he made my experience so easy and pressure-free. I really appreciated the way he was willing to work with me and make things as convenient as possible!
Thanks Ana Sofia for your help.I will definitely be buying from you soon!Great attitude and communication skills and also bilingual it was a pleasure talking to you in Spanish as well..See you soon!!100% Recommended.
Logan and Scott are amazing and are the reason we always go to Ashley
Scott and Logan were very helpful and made our experience the best we have experienced in a furniture store!
We recently moved into a new house and needed quite a few furniture items. Thankfully, Sofia provided an exceptional shopping experience. She took the time to learn about our specific needs (given our destructive pets) and was able to help us find everything we hoped to find that day. I highly recommend her for outstanding customer service. A true asset to the store!
I had the pleasure of interacting with Sofia, and I must say, her service was exceptional! she was not only knowledgeable about the products but also incredibly attentive to my needs. Their friendly and patient approach made the shopping experience a breeze, and I left the store with exactly what I was looking for. I highly recommend Sofia for their outstanding customer service and expertise; plus she speaks both Enlgish and Spanish!
John was an excellent salesman. Very informative. Great personality.
Charles was so nice and helped us out a bunch! Highly recommend seeing him!
I walked into Ashley’s with my husband not knowing what I wanted for our new home , but our designer Evvy made it so easy and not overwhelming . It’s definitely a whole different experience compare to the other stores we have visited around the area.
Excellent service and very pleasant to work with. Beyond helpful with decision making and coordination of the multiple pieces that we bought. Would 100% recommend Gabriel for the go to salesman at Ashley.
Gabriel was incredibly patient and understanding about my questions and pickiness when choosing a couch! Also hearing me and my husband out when we disagreed and offering suggestions which ultimately led to the best of both worlds, and compromise!
Gabe is a wealth of Knowledge and is here to help!
Worked with Ray J, he was super professional and very helpful. Got us a great deal on the dinning set I wanted. Thanks again
Thanks Charles for the best experience ever!
Sofia was great! She helped us with all of our questions, was very knowledgeable and easy to work with.
Gerard help me to find the mattress that i was looking for, i’m happy with the service and his professionalism
Charles is a great man! He was polite, patient, and thorough in his explanations to us. My boyfriend and I came in looking for a sectional the first week we moved here and Charles gave us pointers and made great recommendations. The week after, we decided to go back to see him to purchase the sectional and he made the process so easy for us! Highly recommend going to him for your furniture needs and questions!
Charles is awesome!! My girlfriend and I recently purchased a beautiful sofa with him and he was so helpful along the way. When we first started looking, he knew all the products and everything about them. He helped us find pieces in our budget and didn’t try to be pushy to make a sale. After a few weeks, we decided to purchase a couch and we wanted Charles to be a part of it. He is the best employee in the store. He deserves a promotion or some sort of reward for how great of an employee he is.
No pressure salesman, found the right couch for us. Thank you
Charles is very knowledgeable and helpful! We had a wonderful experience!
Gerard was so helpful. We were able to find everything we were looking for and enjoyed our experience.
Brook-Lynn is a great salesperson and very knowledgeable! She helped us immensely . thanks Brook-Lyn and Ashley Furniture!
Brooklyn is a wonderful sales person. I can’t wait to do this with her again.
Envy, our salesperson, was the best! Super helpful, and a great eye for design. We came in for a bed frame, but left with an entire bedroom suite. We will be back for our next project, for sure.
Evvy did an incredible job of helping me purchase a sectional. She was personable, knowledgeable, and created a frictionless buying experience. I highly recommend working with her.
Scott was very helpful. Went in for a area rug, found the perfect one!
Scott is helpful
Eric and Orlado were amazing!
Gerard was very helpful and friendly!
Very good experience buying at this store. Russell was very nice and helpful. Always welcome you with a big smile and guiding you through the whole process. Good finance options. I will definitely will buy again there.
Russell Bluteau was such an amazing help!! Loved her <3
Russel Bluteau! A very big help! Absolutely loved her!!
Gerard Taylor was so awesome and very welcoming. He made the process go by so quickly. We will definitely be coming back for the mattress.
Sophia took care of us in a very nice way.
David was very professional and patient
Ray was extremely helpful and patient. Couldn’t have asked for better service. Thanks Ray!
Evvy was amazing! Professional, Knowledgeable, and helpful. She really listened to us and understood our goals. Her design background and experience helped us to quickly find the right pieces of furniture that coordinated with the overall look we were trying to achieve. We wouldn’t hesitate to recommend her services friends and family!
Great service from Sheree at town center
Gerard Taylor really helped me out with getting my new sofa!
Sofia did a great job finding furniture for my new place. I highly recommend her.
Sofia did a very good job helping me while I was looking for a couch and dining room table for my new place. We were in and out within an hour and a half as she worked quickly and diligently to show us plenty of options as well as provide details about deals. We found a couch and table we love and are excited for it to arrive at our new house!
Gerard was extremely helpful and provided excellent customer service. It’s a shame he provided great service and won’t be able to receive commission for a sale due to Ashley’s franchise setup and commission structure. If you’re in Jacksonville be sure to ask for Gerard!
Sofia was a great help!
Thank you Scott for all of your help and knowledge today! Loved purchasing from you.
Gerard taylor he was helpful
Do yourself a favor and visit Ashely Homestore in Town Center and ask for Alda at the door! She was extremely knowledgeable and helped guide me to the best options that would fit my family.
Sheree assist me and help me a lot to pick the right chair. She is lovely and have a pleasing personality. She is fantastic!
Gerald Taylor was very courteous, helpful and the reason I am serious about returning to purchase the dining room, once I measure my space.
Gerard was helpful, knowledgeable, friendly, not annoying.
Gerard Taylor was excellent and informative!! Great customer service
Gerald was awesome. Greeted us and share his name and was very patient ‘em with us. He is the best!
Scott Spencer was an excellent help for us buying our couch and mattress!
Gerard was amazing, professional and went above and beyond,
Russel is the best store representative to assist you with your furniture needs. She listens to what you are looking for and gives the best suggestions to you for choices to satisfy your desires.
Worked with Ray J, needed something quick to replace my existing sofa. Found me a great deal on exactly what I was looking for and will have it delivered in approximately a week. Couldn’t be more satisfied!
John provided exceptional service. He was very knowledgeable, helpful and had a great attitude
Worked with Ray J. He was awesome and very personable since the moment we walked in the door. We told him what we were looking for and what our needs were. He showed us a good portion of items that fit our needs and even got us a great deal on our furniture! Thanks Ray!
Great guy, super genuine, and honest—even when it would not benefit him. No pressure to purchase immediately. Overall, wonderful experience!
Scott was very helpful
Gerard Taylor was our salesperson and he was excellent. Very knowledgeable and patient and he listened to our needs. I highly recommend him and Ashley in Jacksonville
Gerard was great, very knowledgeable and made our purchase effortless!
Scott was awesome!!!! You are offering great deals right now!!! We just moved to Florida from Massachusetts and donated everything to a homeless shelter. Happy with our purchases today and to start all over. Thank you !!!
Gerard did a great job. Real pleasure doing business
Scott was extremely patient and friendly!
Russell was fantastic, definitely recommend requesting her to service you.
Alda and Logan you were both absolutely terrific! Thank you for staying with us past closing time to make sure we were taken care of!
Scott did a great job helping us find the perfect dinette set! He was so kind to my elderly mom
Gerard was great
Quick and Easy
Great service from Mike R. Happy with our purchase!
Gabriel was incredibly helpful and super easy to bounce ideas off of. He helped me figure out exactly what I wanted, and he got me get a pretty good deal! Can’t thank him enough!
Scott was very helpful!
Scott was amazing. He made my experience enjoyable
Worked with Ray J, and he was very knowledgeable and helpful. He gave us clear information and even gave us a good discount. I would recommend to ask for him if you ever need to buy some furniture.
Scott was amazing!
Worked with Ray J,, great to work with and gave me a great deal.
My experience overall is exceptional. Great communication and pleasant service.
Gerard was fantastic! Very patient and helpful! Purchase process was very simple!
What a wonderful experience thanks to Sofia Zegarra. Friendly , professional, courteous and genuinely nice . She certainly knows her products and steered me in the right direction. I will be coming back for more in the next month or so
Michael R. is always a joy to work with! He is so helpful when meeting our needs and making sure we have everything we need. This is by far the best place to search for furniture. Make sure you come check them out and ask for Michael R!
(Translated by Google) Excellent attention 👍🏽👍🏽👍🏽👍🏽🤝🤝 Sofía Zegarra helped me a lot…very kind, I really recommend them…good prices and offers. (Original) Excelente atención 👍🏽👍🏽👍🏽👍🏽🤝🤝me ayudó mucho Sofía Zegarra…muy amables , realmente los recomiendo… buenos precios y ofertas .
Scott was the best
Good experience, helpful with walking through the couch benefits to pick out best one.
Michael R was awesome. Found everything I need and was super kind
Easy to work with. Had all the right answers! Woops! Forgot to mention my sales person, Michael Register (the review form doesn't have an seperate option for the name. Would highly recommend! Super friendly as well.
Michael R was amazing help! I would recommend him to friends and family!
Worked with Ray J, he was so nice and got us a great deal.. very easy to work with!
John was awesome!!
Russell is absolutely the best sales women. She is a tremendous help and very patient.
Excellent customer service!! See John, he was great & patient!!
Michael R was a great salesman to me when trying to buy my first bedroom set! He let me try all the beds out, search the entire store for the best option of storage and sets that accommodated everything I needed. I 100% recommend going to Michael for the best experience.
John provided excellent customer service. He was very patient and very polite. He deserves a raise.
After a recent move, we were on the hunt for a new sofa. Gabriel helped us pick out the perfect sofa for our family. He was very helpful, personable and engaging. Our sofa arrived today—within the expected timeframe—and it looks amazing in our new living room. Great experience!
Great experience with Michael Register buying furniture at Ashley. Excellent customer service. Thank you so much.
Michael R was patient, knowledgeable, & considerate to our finances. That was important to our family. Thank you for caring!
Gabriel was absolutely awesome! Didn’t plan on buying today, but he helped us with our decision.
Mike Registre is outstanding and true professional. Ask for him whenever you come in.
Was a great help! I will work with him on my next purchase. Go see Michael R.
My husband Patrick and I had a great experience with Gabriel at Ashley Furniture. He was very friendly and knew how to help us find just what we were looking for. We did not feel pressured to buy whatsoever. He was very patient with us. He was also very knowledgeable about the furniture and showed us some great options that can hold up well with pets, especially cat claws! Make sure you ask for Gabriel if you ever visit Ashley Furniture at the St. John's Towncenter!
Good Job, keep up the good work!
I had an amazing experience with Sheree at Ashley Homestore. Her expertise, friendly demeanor, and exceptional customer service made my shopping experience enjoyable. Highly recommend! #ShereeAtAshleyHomestore
This location was awesome and I received incredible service and help from Sheree!
Great service! No pressure and found what I needed and more.
Gerard was wonderful, he was knowledgeable and very helpful through our shopping experience.
(Translated by Google) I been to Ashley a couple times before but this last visit was an absolutely amazing THANK YOU Sofia for helping us furnish my home. For my Spanish speakers, Sofia speaks Spanish, originally from Peru. It will help them get the best prices and fit their budgets. Thank you so much (Original) I been to Ashley a couple times before but this last visit was an absolutely amazing THANK YOU Sofia for helping us furnish my home. Para mis hispanos hablantes, Sofia habla español, originaria de Peru. Los ayudará a obtener los mejores precios y acomodarse a sus presupuestos. Muchas gracias
We loved our visit! Sheree was amazing and such great help!! Thank you Sheree!!
Russell was so helpful and knowledgeable! Thank you for making our experience great!
I came to the store recently. Sheree helped me with finding the prefect dresser for my nursery. Had a great experience with the store and her!
We decided to get our furniture for our new place from Ashley and we are so glad we did! We worked with Sheree and she made the process so easy and helped us find exactly what we were looking for.
Michael Register made my experience at Ashley’s very nice and simple and beneficial for me. I was able to find exactly what I wanted in a timely manner. Made it a present visit that made me happy to spend money on furniture.
Thanks Gerald, We made a good deal.
Had a great experience. Michael R was very knowledgeable and pleasant. Not pushy and allowed us to look around and helped us find the perfect match!
Gerard Taylor, was very helpful and made the process very easy. Outstanding customer service for sure.
Michael R. Was a great help with my decision on colors and bed frame. Made my day!!!
Had a great overall experience!! Gabriel was very friendly and patient with my mom and me while we were looking for furniture. The people who delivered my furniture were also very polite and quick. One of the best experiences I’ve had buying furniture!
Mike Register go see him. The level of customer service exceeded our expectations. Great attitude, very informative he made the decision very easy. Me and my family will make many memories at this table.
Great experience with Micheal R.. Wonderful customer service and happy with our new furniture!!!!!!!
Osa was great and very helpful
Mike D Fantastic!
Mr. Gerard Taylor is very nice person and he gives us excellent service, thank you so much!
Michael R. provided amazing customer service and helped us find a great deal on a great dining room set.
Michael was pleasant, professional and very helpful.
Russell was so helpful and walked us thru the store and answered all our queries
Wonderful experience and Russell is awesome, friendly and helpful. I love visiting Ashely as always with good people around.!!!!
Gabriel was very kind and honest!
David and Russel are so easy to work with and they really know their furniture. No pressure, felt like talking to family. Thank you for all you do!
Gabriel was so helpful today when we stopped in and helped us on our hunt. Thank you for your time!
Worked with Ray J., thank you for all of your help today! We found a beautiful sectional that met all of our needs. He took the time to make sure our experience was great. Cannot recommend Ray enough!
Amazing customer service! Peyton had me in and out of the store in under 30 minutes. 10/10 would recommend Ashley’s at Town Center.
Sheree was very sweet and knowledgeable about the product.
Scott got us the best deal. He was so helpful!
Scott was excellent! We got all we needed at a great price. Thank you so much!
Gabriel was amazing definitely made my shopping experience easy!
Gerard Taylor provided the absolute best customer service. He was very knowledgeable and easy to work with. Will definitely come back as a returning customer.
Charles Helton was very helpful to my husband and I when we were looking for furniture for our new home!!
Scott was a great help! Found my dream couch and barstools!
Scott was amazing!! Very helpful
Worked with Ray J, great customer service
Salesman Gerard Taylor was wonderful to work with. We had specifics in furniture we wanted and he pointed us directly to what we were looking for. I highly recommend working with him!!
Scott was a big help, friendly and good guy helping us find best sofa. Went above the sales pitch moving furniture for us to help visualize, hope back is ok.
Gerard was extremely nice and explained everything in great detail
Envy was super helpful and a joy to work with.
*Important* If going to Ashley Furniture at the Town Center please carefully review the extra charges tacked onto your total bill.
Staff is friendly, informative, and don’t try to force a sale or anything you don’t want.
Michael R helped me purchase a beautiful dining room table set - quick and painless! Go check him out for your furniture needs
Eevy has helped us multiple times and is the best there is. She is knowledgeable patient and very helpful even when I had my two young kids with me. Would highly recommend her. Also Orlando her manager was very helpful and informative
gerard did a fantastic job, highly recommend and will be back again!!
Gerard was so great! He found me the beat price for my outdoor furniture and i week absolutely be back!
Worked with Ray J., he was great. I came in a week ago and wanted to wait for sale to start. He texted me to come in on first day of sale. Very easy and seamless purchase. Highly recommend using Ray when coming to Ashley at the Town Center.
Ray was a very a very helpful and knowledgeable salesman. wonderful shopping experience
Mike D
John was very help and made sure we walked away with everything we need.
(Translated by Google) Excellent attention from Sofia and Peyton at the Jacksonville store!! My family was very happy!! Thanks a lot! (Original) Excelente atención de Sofía y Peyton en la tienda de Jacksonville!! Mi familia quedó muy feliz!! Muchísimas gracias!
Mike D. Great easy going guy to work with
Big thanks to Brook-Lynn! She is a very knowledgeable young lady, I highly recommend her to anyone looking for furniture! Best experience yet!
Was told 1-3 weeks for delivery. Now after three weeks I am being told another 4 weeks making it 7 weeks in total. Please be honest up front, you are putting people who are moving and relying on furniture in a difficult spot. If this is common practice at Ashley it’s shameful.
Gerard, was ABSOLUTELY AMAZING!!!! He spent almost two hours just with me, super knowledgeable, super friendly, he was really jus AMAZING!! THANK YOU!! THANK YOU !! THANK YOU!!
Was easy to successfully shopping easy and fast with help of me Scott
Scott helped us with our purchase.
Scott was knowledgeable, patient and extremely helpful
Envy and the manager, Orlando, we’re absolutely amazing! They went above and beyond in helping us. We purchased a desk and desk chair. They worked with us on the pricing and we’re very knowledgeable about the products. I would definitely recommend going to Ashley Furniture at the Town Center!
Michael R. was an absolute gem; professional AND was an expert with knowledge of every piece I looked at! He took his time with my mom & I and made excellent recommendations to assist us with buying just the right pieces for our home. His personable s demeanor made our Ashley shopping experience all the more enjoyable! When shopping at Ashley Furniture I HIGHLY recommend Michael R!
We had a wonderful experience today working with Alina N. She made time to speak with me Friday ahead of time while searching for for the perfect compromise to meet our needs. Her service, hospitality, and product knowledge made this a seamless process!
Alina N. Was wonderful and made our experience purchasing our new bed and mattress exceptional!! We will be back in the future.
Brook-Lynn was the best. Sweet & very helpful. I recommend she get a big raise! We will ask for her when we come back.
Peyton Turner went out of his way to demonstrate all the various features and qualities of the numerous dining tables we were looking at. Thanks to his knowledge, expertise, and professionalism we left with an excellent new table, perfect for our family. He helped turn what was originally an information gathering visit into a satisfied and easy sale. Thank you Peyton, we'll be back to see you again I'm sure!
Evvy was great ! Helped me out a lot
Scott was incredibly helpful!
Mike R was great! He listened to us and made the process quick and easy!
Mike R and Mike D were very helpful and made sure we found everything we needed. Perfect for what we were looking for and couldn’t be happier!
Mike Dand Mike R did a great job. Third time doing business with them. They both their products very well. Highly recommend!
Michael was a pleasure to work with! He made the entire purchase process a breeze with no stress or pressure. We will be definitely be coming back to work with him again very soon!
Mike D was amazing to work with!
Mike d
Whole process went smoothly and cudos to the salesman Gerard,,,, he was excellent!
Great customer service!!! Gerard was very helpful!!!
Thank you for being so kind to us for helping us find the perfect piece of furniture. Thank you a thousand times for your great work. I am leaving very happy , Thanks Victoria y Orlando !!
Charles was awesome! Very helpful and friendly. Will definitely be back
Gerard Taylor , perfect sales men .. thanks for everything
Sophia helped me and she was great. Very helpful and kind. Highly recommend!
Charles and Shawn were so helpful with an ottoman exchange after I purchased the wrong one. Very professional, and made sure the new one would match my couch perfectly
Katie was absolutely amazing in helping me find the right couch and dresser for my new apartment. I don’t think I could have found pieces of furniture that spectacularly compliment my space without her expertise! If you’re looking for the perfect set of furniture when coming to this store ask for Katie!!
Very good service love the sofa, Rhank you scoot S for the service
(Translated by Google) Great ante wine, good price, thanks Scott (Original) Gran ante vino, buen precio, gracias Scott
Peyton was phenomenal! He helped so much to find my dream couch. I swear he showed us every size, dimension, layout, and fabric. He was super patient with us as we made our decision. He explained everything and anything about delivery, warranty protection, etc
Scott was great and a big help!
Worked with Ray, got a nice pillow and showed me some great mattresses and room sets
Gabriel helped with our questions quickly. Whole process was easy. It also helped that we found what we wanted very fast. Very professional and knowledgeable.
Gerard was kind, professional, and helped us find just what we were looking for!
Michael R was fantastic in our search for a bed and potential chair. Will certainly be back when we are ready to purchase a chair.
This was our first time at the store and we had Gerard as our sales person and he was awesome! He was very patient and knowledgeable and helped us find the perfect mattress!
Gerard was very friendly and helpful with helping us get the perfect bed.
Love Gabe's Facebook posts!
My sales person - Gabriel - helped me a lot in making my furniture decisions. Went in looking for a sectional but managed to find separates with his guidance and understanding of what I needed. He lets you explore but is there when needed
Walked in and was immediately greeted by Micheal R , he was very helpful and knowledgeable in helping me with a new chair for my bedroom . I would totally recommend coming here and working with Micheal R
I was on the fence about a sectional that I had my eye on for a while and Michael R aka “Mr. Ashley” worked to get me the deal I wanted to move forward with purchasing. Highly recommend him as a go-to sales person if you’re interested in Ashley furniture.
Gerard Taylor was the best salman we had on a long time. We loved hoş attention to detail and how he put our needs first. Thanks for making our day great
The sales rep Gerald was amazing!!! Thanks so much!!
Gerard was wonderful to work with.
Michael R is nice and knowledgeable. My shopping experience was very pleasurable.
Michael R was so great in helping me out today. Thank you so much!! Love your positive attitude.
Michael R. helped me with my sofa. He was a great help and very fun to work with.
Gerard was phenomenal and very helpful in the process!
Had an amazing experience today at Ashley’s thanks to Mike D, 100% recommend him. He helped me pick out the exact couch i’ve been looking for and helped me get fast delivery. super smooth and easy process. Thanks again!!
Mike D and Mike R were excellent and helped us choose the perfect couch!
Gerald of the Ashley team was extremely helpful with my purchase. His knowledge and experience were second to none!!! Thanks again.
Excellent customer service!! John simms was very helpful and accommodating
Michael R was great salesman. . We found the perfect chairs right away. Transaction went very smooth!
Michael R. was so great in helping us find the perfect bed, frame, pillows for my 91 year old grandmother. She tried a few and he helped us find everything we need to make her as comfortable as possible, and then some. Stop in and see him if you need help.
We had an amazing experience with Mike D. Everything was smooth and upfront we loved it and would come back and do it again as crazy as that sounds.
Evvy & John were AMAZING and made our visit quick and easy. They were very knowledgeable and super friendly! We recommend to ask for their help when shopping for your next purchase!
We had an excellent shopping experience at Ashley furniture. Mike D was so helpful as we made decisions. Great place to shop for furniture with a helpful staff.
Excellent experience with Michael. He helped me along every step of the process from looking around to final purchase. Very nice and friendly!
had a great experience and enjoyed working with david! beautiful store and the service is wonderful
Highly recommend working with Scott! He was a huge help and was there when we needed questions but also gave us our time to make the best decision. Highly recommend!
Gerard was very helpful!
Went into the store was help by John. Go down and ask for John in the St. John TownCenter. Was treated with respect. Thank you John.
Charles was amazing! He helped me find the perfect furniture for my place. He is very knowledgeable and passionate about helping you find what’s best for your situation. Thank you, Charles!
Charles was great. Very knowledgeable.
Excellent salesman, understanding and very patient when it comes to taking care of us
Gerard was amazing to work with. Extremely knowledgeable and made the entire process easy!
Mike D
Gerard Taylor was absolutely amazing! Very informative and gave enough space for me to check out the pieces to purchase. He made this process super easy and convenient! Amazing time!
It was a pleasure working with Ray. He made our search for a new recliner easy and painless. He also made it super easy to get in touch with him throughout the process. Would definitely recommend for future purchases!
Went to the store last weekend and left after 5 minutes because the salespeople follow you around and WILL NOT leave you alone no matter how much you tell them you're not there to buy at the moment but just get ideas. Roy refused to stop following me and my elderly mother around so we just left.
Scott was a great help!
Working with Ray made couch shopping very easily and enjoyable! Ray went above and beyond to get us the best deal possible. We will be back for any furniture needs!
Gerard was very helpful, knowledgeable, and didn’t feel any pressure to purchase anything when in the store!
Worked with Ray, we had a great experience! He welcomed us in and asked what we were looking for. We knew what we had in mind and he helped us through each step, every detail, with purchasing a new family room set. He was very professional, respectful, helpful, polite, easy to work with, great sense of humor, honest, and was able to answer our questions with ease. If he didn’t know an answer, he immediately asked for assistance to learn the answer and to get it for us. Great personality! If salespeople have a “bedside manner”, his was great! He walked us through all financial options and helped us figure out the best one that worked for us. Very knowledgeable, easy to talk to, and overall a great experience! We highly recommend Ray and look forward to working with him again for future purchases from Ashley Furniture.
Mike D. was great! He worked with us and fought for us to get the best price possible. We are very excited about our new mattress!
Looking for master bedroom furniture. Had a great experience working with Scott. He didn't hover over us but was still available when we had questions.
Russell was very helpful and informative!
Great service from Gerard Taylor! Makes you feel relaxed and non pressured while seeing store items.
Scott was awesome! He did a wonderful job letting us compare colors of furniture!
Everyone was super helpful and Scott was great to work with and helped us pick out what we needed.
Gerard was very helpful. He was considerate of our needs and presented great options.
First in Ashley .Saw item online at cheaper price and was given it in the store. Gerard Taylor was awesome! very professional and efficient in handling my purchase.
Scott was great
Very helpful!!
Gerard Taylor did an amazing job!
Gerard Taylor did a great job!
Reggie rocks!
A great experience and so many options at the store. Brook-Lynn was attentive for our questions but also gave us the space we wanted to explore everything. She and Orlando helped us get beautiful, comfortable furniture for our future home. They helped get us deals, including half off some large decorative jars we fell in love with. Altogether, we are so happy we went to Ashley.
Gabriel is very professional but also has a great sense of humor. He helped us find a great sectional for our home. If you are looking to buy new furniture for your home, I highly recommended Gabriel as your salesperson!
Gerard was very helpful and we found what we were looking for.
Thank you Gerard Taylor , what a pleasant experience from beginning to end. That’s why we are returning customers. We absolutely love our furniture and excited awaiting our new purchase.
Worked with Ray and he was so knowledgable and genuinely wanted to help us! He gave us a guided tour and was able to tailor our tour to show us exactly what would work with our home! His experience was definitely evident in his knowledge of store policies and was able to help us select the perfect couch!
I didn’t feel pressured and Gabriel was helpful and easy to work with.
Scott was amazing! Excited for our new couch.
Had a great experience. John was incredibly helpful and helped us find a living room set that we love. He went above and beyond. Definitely ask for him!
Worked with Ray! He's amazing really helpful and let us look while he stayed close by to assist in any questions. Will definitely be back to work directly with him!
Worked with Ray, Needed to purchase a recliner for my Mom who had to go into assisted living rather quickly. Ray was very helpful in helping to find one and got us a great deal.
Gabriel was great! He answered all of my questions and guided me based on my needs. Thank you Gabriel!!!!
Sheree Turner and Peyton Turner as a team did a terrific job in helping choose the best furniture items at the best price. Too, they were understanding and helpful in arranging a layaway for a future delivery of these items. Both Sheree and Payton are truly good representatives of Ashley furniture.
Gerard is very nice and helpful. Knowledgeable and professional made my shopping experience amazing.
Gerard Taylor helped me buy a couple of twins beds. He was very friendly and helpful. He made the whole buying experience helpful.
Mike R. was Very professional & knowledgeable about products. Took time with me as I changed & was undecided on my purchase. I will definitely return & Mr. Mike R will be my forever Ashley's representative.
Mike R was awesome! Knowledgeable, encouraging, and got me to what I needed in the range I was comfortable with! Highly Recommend!
Gerard was amazing helping me to get my coffee table
Ray was a a very patient and efficient salesman.
John S. is amazing and patient!
Peyton was helpful
Gerard did a good job. Please go see him at Ashley.
Scott was a great help!
What a great experience! Our sales associate/manager, Peyton was a pleasure to work with. Very informative, listened to our needs, and guided us to a very happy purchase. We have a very comfortable and well built bed on the way! Thanks Ashley Furniture, and Peyton!
From the time I walked in the door my visit has been nothing but pleasant. Gerard helped me with selections and never pushed me. He let me walk the store to get ideas. Very friendly and professional. This is my first visit to Ashley and I definitely will be back.
PEYTON!! Is the best!! And does Great job!!
Evy is amazing
Gabriel was the man helping me and my boy Logan find some sofas for our future apartment!!
Gerard Taylor was exceptional. Gave us a great deal and was very patient. Much appreciated.
Gabriel was awesome and was able to help my mother with furnishings for her brand new home. I highly recommend Gabriel for all you home furnishing needs.
Scott Spencer was a great help!
John S at the Jax, FL Town Center location helped us out - very very friendly and helpful. We walk in and bought a couch same day. Got a pretty sizable discount with a one day promo for applying for a credit card. Couch would have been like $5500-6000, but after the promo and some easy negotiating, we paid $3240. John was insightful without being pushy. I would definitely work with him again or with Ashley furniture. Great experience. A+++
Gerard was awesome! Will definitely be working with him again in the future
Gabriel was such a big help! I really appreciated the support and insight he had. I will be returning with my future furniture needs!
Gabriel was AMAZING! He went above and beyond for all of our needs when we came.
Gerrard was an excellent salesman. I really appreciated all his efforts and knowledge in my purchase.
Gabriel, is great. Very informative and was attentive to what we were looking for.
Michael R helped to find the prefect mattress . Very friendly and got us a great deal. Appreciate his time and help.
JOHN S. Was amazing! Helped us pick out the best couch and was very informative and definitely patient! I Would give 10 stars if i could. Go to John!!!
Jon S. is very professional and helped us in finding just what we needed for our home.
We are back on this store and Russell help us again! It was awesome experience! our family to buy a lot of staff. She is the best!!!! Thanks Russell!!!
Scott was very helpful! Very happy with my experience
it is very good place. Mr.Scott helped a lot
I had an amazing experience at the Ashley Furniture store in Jacksonville, Florida. The customer service was outstanding, and Gabriel went above and beyond to assist me. He patiently tailored my shopping experience and provided me with fantastic and affordable deals. I truly adore Ashley Furniture for its exceptional design and top-notch quality.
Worst customer service ever. I ordered a firm mattress and received a medium. It's been 3 weeks I am trying to reach customer service and this store and no resolution yet. They say they don't have the pictures but I have sent them 3 times so far. Better buy in a different place and get value for your money
Michael R was very helpful in the customer service I received. He was also very knowledgeable in the product I was looking at.
Scott was great. He answered all of my questions and made sure I understood everything.
High outrageous prices and not worth the time.
David Willis was amazing!...he was efficient, funny, and thorough...we absolutely loved our experience there!!
First time to Ashley at the TC and everyone was so warm, welcoming and helpful. D.R. Willis is so great! He was attentive to my needs, friendly and informative. He directed me to the exact bed I was looking buy and provided me with helpful product insight. 10/10 customer service!
Gerald was a great help today helped us find just what we were looking for
I had a great experience with Michael R. at Ashley Homestore. He was very professional and knowledgeable which allowed me to get the best price for a Tempur Pedic mattress. I highly recommend him!
Michael R did an amazing job helping me find what I was looking for and at a great price!
The level of customer service received more than exceeded our expectations. John was amazing! He went out of his way to ensure that we got everything that we needed to make our house a home. Thank you again!
John!!! please go see him he was a wonderful salesman and is very helpful!
Scott has been outstanding Ask for him when you go in. No pressure sales. Love it
Scott was amazing and through and answered all questions and made us feel very assured of the product we bought .
Scott was the best, so patient and really helpful, we are so happy with our first couch purchase ever!
Gerard was fantastic. Greeted us immediately as we entered, wasn’t overbearing and answered all of our questions. Thankful he was able to assist us with our purchase today!
Gerard was super helpful and informative!
Just moved to the area and was looking for a new couch. Gerald was such a great help and made the whole process super easy!
John was very courteous, extremely knowledgeable, and very helpful with all of our needs. He was very accommodating and we were able to accomplish what we went in for.
Scott was helpful and laid back. Gave us a great experience!
Very disappointed with Ashley Furniture and the time it is taking to deliver an order of four barstools. The barstools were ordered on April 20,2023 and have yet to be delivered. With my order, I also paid extra for delivery and setup. I was now told that if I cancelled; I would have to pay a cancellation fee and my delivery fee would NOT be refunded! Mind you, I don't even have an eta as to when my order will be delivered. I feel that is very bad business on Ashley's part and I don't feel I should incur loss of money due to their lack of communication and timeliness to fill an simple order of barstools! I will never purchase anything from them again.
Russell is easy to talk to. Very knowledgeable and approachable too!
Russel has a deep knowledge on their products. Good communication skills. Have an engaging and polite personality
Russel is so good! I like her. Shes friendly and has a strong product knowledge. My go to sales buddy in Ashley! 🤍
I like Russel. I like how she wears and interact with me. Has a strong customer service and good communication skills. Good product knowledge!
Russel has a positive personality. Easy to ask and very smiling. Best sales assistant ever!!!!!
Russel is my go to sales assistant. Shes awesome and very patient. Shes friendly!
Gerard did such a great job helping us buy some awesome furniture!
Mr. John was very helpful and knowledgeable, and found exactly what I was looking for. I feel very confident with my purchase, and satisfied. I definitely would recommend coming to see Mr. John for your next purchase.
I went in just looking around and didn’t plan to buy but the sales associate John Sims provided an excellent experience. He was friendly, knowledgeable, and willing to work with me and my price point to find a great couch for a very affordable price. I’m extremely pleased with my purchase and the excellent level of customer service I received from John and his team. Will definitely be returning again !
My husband and I spent ALL day (including two visits to Ashley with our toddler) deciding what we wanted for our living space. Gerard was our go-to, and John assisted us as well. They were both very helpful and extremely patient with us. Gerard did everything in his power to get us what we wanted at a price we were happy with and we left extremely excited for our new furniture. 10/10 recommend - we will be back in the future.
Mr Gerard was one of the key reasons we returned to purchase our furniture. He instilled confidence in our choices and showed us a lot of patience. THANK YOU
Allison Watts is a outstanding salesman and very considerate for the customers @ River City Ashely furniture store.
Gerard Taylor was friendly, helpful and extremely knowledgeable. He was able to find us exactly what we needed at a price we could afford. He was wonderful.
Pleased with options and helpfulness of Michael R. Couch arrangement could changed to fit our living room, and he answered all our questions very well.
Michael R was great and helpful!
Buying from Gabe Arnold is like buying from a trusted friend! We went in for a living room set. From style & size, to pets & use, Gabe got to know us. He guided us through the large showroom presenting options that best suited our needs. We always felt heard and never rushed. We were out the door in about an hour with a living room set we love! Thanks, Gabe! We will be back soon, friend!
Mike D. was super helpful and made the process extremely quick and easy! Thank you!
Great store. Reach out to Gerard
Worked with Ray, he was awesome. He was able to find exactly what we were looking for at a reasonable price. He made the experience of furniture shopping so much easier. Highly recommend working with him. He was extremely professional, knowledgeable and has a great sense of humor!
Gabriel was incredibly informative and helped us find a perfect dining room set for us. He greeted us with professionalism from the moment we stepped in and walked us through multiple different options. I would highly recommend him for anybody in need of quality furniture!
We are Ashley customers for life! So grateful to Gerard at our Jacksonville location for helping us purchase our new entertainment center for our house! We can’t wait to add it to our home to complete our family room 😊
Gerard was great, knowledgeable and helpful.
I appreciate Payton’s customer service and support in finding our couch. Thank you!!
Scott was awesome helped with everything i needed
John Sims was amazing in our purchase and was absolutely the best. Definitely come in and have him get your dream furniture.
We had fabulous service with Michael R. He took his time, listened to our needs and made great recommendations. We did not make us feel rushed to make a decision.
Gerard was great helping us out
Excellent experience & very knowledgeable. Gerard Taylor is a superb sales associate
Charles Helton was excellent to work with. No pressure sales and highly knowledgeable about the products. Highly recommend- ask for Charles!
My mom and I had a great experience! She recently just got an unfurnished apartment and has been looking around for furniture. We were doing some research online and thought to check and see what Ashley Furniture Store had to offer. We got to the store a little before closing time because we had just planned to look around. We ended up finding pieces that my mom loved and was super excited about—Gerard helped us big time (from providing advice on color palettes/furniture layout to staying late to make sure everything was set for my mom). Huge thank you to Gerard for making it a pleasant shopping experience- my mom can’t wait to furnish her space!!
Scott was awesome! Was not pushy at all and did a great job helping me out.
Gerard Help me today he did a great Job!
The manager was rude the lady rung me up wrong so they had to re-ring me up I spent over $1400 and because of their mistake they wouldn’t give me a warranty with some of the furniture that I got because it wasn’t on the original ticket just because they had to rewrite a ticket they left left off the rest of the furniture . I thought that was in poor taste
Knowledgeable and polite and professional
David Willis is hands down the best Salesman at Ashley. If you’re looking for any furniture go ask for him by name. Such a nice friendly and honest guy! He will get you the best deals possible.
In the future, I won't buy anything again from Ashley. I bought a pillow for $200 dollars a few days ago. The sales representative never mentioned that all pillow sales are final. The pillow was also recommended by the same salesperson. When I got home, I noticed the pillow was too thick to sleep the entire night. I did try out the pillow in the store, but I only laid on it for less than a minute. I went to the store to exchange it for a thinner pillow, but the store representative told me I had to purchase another since they don't give refunds on opened pillows. I said that I didn't want a refund, that I wanted only an exchange. The response was the same. "You have to buy another pillow." Is bad that you do not state to your customers that pillow sales are non-refundable and non-exchangable.
Very professional and helpful.
Gerald was super helpful and helped us find the perfect dining room table!! Excellent service! He’s an asset to your team!
Absoulty amazing experience ! Not only fast but precessional ! The best style advice and the most costumer service you will receive in a furniture store hands down ! Michael R will go above and beyond to make sure you are the most satisfied not only with the beauty of your purchase, but the comfort and quality ! You deserve when shopping for a place for your family to enjoy. Not just a house, but a home.
I paid $2,000 dollars for a Beautyrest mattress and I received it damaged, I made the claim and Ashley HomeStore was not responsible for any guarantee. I was a very loyal customer of this store but sadly they have the worst service in guarantees. Now we have to sleep everyday in a damaged mattress because they don’t care about any single penny of their customers.
Michael was amazing! He set up our whole house!
Worked with a Ray, did a good job! Got a great deal! Very helpful, and knowledgeable service! Highly recommend!
John from Ashley Jacksonville was amazing . Jordan was very helpful also . Love the store . Will be back and tell everyone
Lot's of choices.
Gerard was very helpful and saved us some money! Will come back.
Scott helped us out with our purchase and was well informed.
Mike D. , our sales associate, was amazing and very knowledgeable and helpful! It was a smooth process!!
Worked with Ray. Ray showed us everything that was the best bang for our buck. He was honest about the materials and price. We bought a couch and a 1 seat recliner that we love. Thank you Ray!
Gerard was great! We got a lovely recliner!
Mike D.
Brook-Lynn is great.
Michael was amazing and extremely helpful. He answered all of our questions and even helped us find great deals and looked into getting the delivery scheduled quickly. He was even great with our kids!!!
Worked with Ray, and he was great. He took the time to listen to what our needs were and found us exactly what we were looking for. This our best experience, no hassle or pressure, will definitely recommend Ray to friends.
Great selection, helpful staff.
Josh V, is one of the best salesperson that I have encounter in this store of my more than 10 years experience of being a client.
Worked with Ray. We had a good experience. He listened to what we were looking for and we are pleased with his customer service.
Very friendly and knowledgeable floor staff. The manager showed me around and was honest about the different couches I was looking at even though I mentioned I was moving out of state and not buying that day. Love the selection and quality here plus a very clean showroom.
Gerard Taylor was an attentive and resourceful sales rep, working with us to find different kinds of furniture and using various store promotions to ensure we paid the lowest amount possible. We found what we were looking for, and paid a reasonable price.
Scott helped me through every step of finding our perfect couch! Had very valuable information regarding every piece of furniture we asked about. 10/10
He was very helpful. I would not find the chair I wanted without him.
Gerard helped me find a new bed set after looking and pricing three different ones. I finally found the one I loved and he helped me price match for my best interest. Overall amazing service and experience at my location (4663 river city dr)
Gerard was very nice and helpful. He took his time helping me. He was very thorough. And very military friendly.
Worked with Ray, read my mind on what we needed, all set faster than we expected!
Gerald and John were amazing. They were super helpful. I was in and out with no hassle.
Gerard Taylor was a huge help and made the whole transaction painless and easy! I can’t wait for my new couch and will definitely be a return customer!
Horrible service I ordered a table through the river city location in Jacksonville Florida was not informed that the table was out of stock just called customer service told. Me that I cannot call the store for anything that I will get directed to them all the time even when I ask to speak to someone at the store. And then the b**** hung up on me? I regret doing business with this company.
Gerard provided great service!
John was a great help finding new home furniture for our friends home here in Jacksonville. We will come back for sure as was a great selection and experience -Thanks guys!
Michael was great to work with! He was so helpful with my decision making process. I definitely recommend him and Ashley Furniture!
Our experience here was great! Scott was super helpful and personable and made the process very easy. He explained everything very well and was not pushy. Highly recommend!
Great experience with Michael Durgan. He was very friendly, knowledgeable, and professional. I would do business with him again.
Scott was helpful!
Mike D assisted us with our purchase. He was great- no pressure. When we return will go to Mike
Amazing service from start to finish! I had the pleasure of working with Michael R. who patiently worked with me to get what I wanted within budget. He even helped me size the furniture to make sure it fit in my new place and laid on the couch to make sure someone 6 ft could fit on it comfortably!
Gerard did a great job.
Gerard Taylor is the man!!! Great hon and thanks much!!!
Scott was great— thorough and quick to get us what needed
Evvy was amazing to work with. She was very knowledgeable, gave her honest feedback and took her time with us!
Josh was awesome!!
Had a a very pleasant experience in store today. I’m thankful to Peyton because he was very friendly, informative, and not hovering (lol). I will be recommending him to my friends when they need furniture.
This is our second shopping experience at Ashley. Everyone has been super friendly and helpful without being overbearing. On our first visit we dealt with John and Seal. Our second visit we worked with Gerard. Additionally, the delivery people have all been extremely nice.
Gerard was extremely helpful and kind.
Gerard did a good job 👏
I had such an amazing experience looking for my bedroom set with Sheree Turner. Thank you so much for your patience and kindness.
I had the most horrible experience with Orlando...supposedly a manager at this location. I was willing to spend over $5000 to furnish my new home. Due to his comments towards me , I decided not to and cancel my purchase that I had started. He stated that if I didn't get the premium delivery and the 5yrs insurance, that he could not help me with a better price for items that I wanted. I told him I didn't need it . The additional cost was $400. I mentioned that I had worked at furniture place in the past and know that it is marked higher than what the cost is. He said will I don't know where you worked....or what type. When I cancelled my sale he said that because I didn't get my way what type of person I was..to have done that. Then when I was leaving the store I said thank you and said good bye. The way he spoke to me was very disrespectful and did not appreciate it. Avoid spending your money here. I'm closing my $11,000 credit card and will never purchase anything at any ashley stores wow been waiting for a response 3 weeks no and nothing and they never canceled my purchase and charged my account
Mike D and Peyton were absolutely awesome. These gentle were very professional, knowledgeable, and helpful. They made our purchase experience quick and easy. Highly recommended. Thanks guys.
my mom and i initially found a couch we really loved, it turned out to be out of our price range but Michael R. was very kind and able to find us a wonderful couch with the same amazing features that was in our budget! would absolutely recommend, thank you!
Michael Register was absolutely amazing! Find him when you come in the store! He has the best smile and laugh as he helps meet the needs of your family. He is so friendly and helpful!!! He definitely is the best sales consultant I have met!
(Translated by Google) Super excellent! Mike R took care of us in a very professional manner. Orlando, the general manager attended us in our language. Thank you so much. Very happy. (Original) Súper excelente ! Mike R nos atendió de una manera muy profesional. Orlando, el gerente general nos atendió en nuestro idioma. Muchas gracias. Muy contentos.
Ashley has such a great selection of sectionals it took me days to decide which one to buy. Our salesperson Scott was extremely helpful and even responded to text messages when he was off work. We were impressed with the whole experience.
Gerard is the man! Highly recommend stopping in and seeing him. Extremely helpful!
Michael R was great friendly knowledgeable and Happy We appreciate his service
Scott was very helpful and professional during our buying experience! 10/10.
Scott was great with Customer Service and getting me and my wife the best deals Thanks Scott
Michael R. was a great help today and had excellent customer service. Helped out with a full house full of furniture.
Gerard Taylor was very professional, personable, courteous and went above and beyond to satisfy my curiosity by carrying an end table to see if it matched my bedroom set .
Gerard Taylor good job
brooklynn helped me out
Not for me. For me, as I wrote, Ashley is not my store. I likely should not have rated it as 3 stars given how ratings are often interpretted. The issue for me is their products -- they were too big and heavy. I like lighter, less bulky furniture, and more so, now that I am a senior citizen and moving weighty, heavy things becomes more difficult. As I have become a senior citizen, I notice how many things are not geared to our community -- that is how their product made me feel, thus I spent only about 10 minutes in the store before concluding that it held nothing for me. It is not just their issue; for so many stores, "over the hill" is not their target group. Please understand my rating in that manner. The store itself and its staff were not the issue. We were welcomed in a friendly manner; on two different occasions, including upon entering, we were given names and told, if we needed any thing, they would be pleased to help. In the sense of professional and friendly, they were definitely 5 star.
Gerard Taylor did a fabulous job. Great experience. Not pushy
Scott is good, too helpful
Russel welcomed us upon entering and helped us out. She let us look around and checked stocks of stuff we were interested in so we were fast. She is very efficient and knowledgable. She helped us get the best deal! We will come back and look for her for our next furniture shopping. We ❤️ ashley
Gerard was very professional and helpful in assisting us in our decision making.
I will never do business with Ashley Furniture again. We purchased a mattress and power base at this store. Our salesperson was Russel. She was very friendly and nice during her sales pitch; however she screwed up big time. She told us that we had the option to return our mattress before we even signed the papers. She told us to get the mattress protector to make sure we had no problems returning the mattress. Once we got our mattress, we tried it out at home. We didn't like it as much as we thought we did. We called her to return the mattress. She still told us we could return it for a 25% restocking fee. It turns out she gave us incorrect information. We can't return it at all! I called so many people praying that someone would help us. They all just told me the same thing. They wouldn't budge. No one cared enough to bend policy to correct their employee's mistake. The worst thing is that Russel lied. Her manager told us that she told him that she informed us we couldn't return the mattress. I remember during her sales pitch, that she was telling us about her fancy Mercedes-Benz she purchased. I guess we're helping pay that car payment for her. Maybe she'll remember that every time she gets in her vehicle.
Brooklyn was a great help and very nice to work with
Worked with Brooklyn she was great !!!
Work hard
Alina was a big help. She can help with all your furniture needs
Please do yourself a favor and don't buy a mattress from here. Returns is a nightmare just got stuck with a $5000 bill for a mattress I can't sleep on.
Gerard did a great job.
Gerard is an Incredible Sales Associate!! Very knowledgeable and very untuned to the customers needs!! Excellent Customer Service and My wife and I had an Amazing experience!! Thank You!!
The salesperson, Mike R, was great but since the couch was delivered less than a week ago it’s been nothing but problems. We had to have a large section replaced immediately because of stitching coming apart and they actually came and dropped off a refurbished and dirty, lumpy, stiff cushioned replacement that doesn’t match the other half. It’s insulting that they think it’s okay to replace a brand new couch with one that was obviously used and wrapped in dirty truck blankets.
Michael R. at the St Johns store was a pleasure to work with. Very helpful and accommodating. We had a great experience.
I typically wait to complain, and the issue must be egregious; however, purchasing from Ashley Furniture store has been the most painful experience! We are four months into this process and still need a product that is not damaged. All in all, we only ordered a little, just a bed frame and mattress. The purchase was on 12/11/22, and we received a partial delivery on 12/22/22. They delivered the headboard and footboard, both of which were damaged. After speaking with our salesperson, the instructions were to submit the documentation when contacted. I did so immediately to ensure we complied. I didn't want any excuses since I was paying for this. Next came radio silence and radio silence. At this point, we are incredibly frustrated. So, we reach back out to our salesperson. And, finally, we get a callback. The reason for the delay? They had no record of us sending the documentation, although I had text proof I sent the pictures and answered their questions. So, now we are in January of 2023; I'm still paying for a damaged bedframe. After a bit of back and forth, the claim is submitted. From there, it was a waiting game because nothing was in stock. Fast forward to 4/1/23. The new bedframe arrives. The first issue was the delivery guys asked us for tools to take apart the bed. Excuse me, shouldn't your company provide the necessary tools for you to complete your job? The homeowner is not responsible for providing tools to complete your tasks! Secondly, this bedframe post is not flush at the top, so it sits unevenly at the top and has a dent. The actual wood is missing. C'mon, man, are you kidding me? So, here we go again, another claim ticket. I'm at a loss for the customer service and furniture's quality, and despite the bad reviews I read, I thought we would be ok. Well, the joke is on us. I would NEVER recommend Ashley Furniture to anyone. Let's see how long it takes for this NEW frame to get replaced. At this point, I want nothing else to do with them. Do better, Ashley Furniture, do better!
Gerard was awesome did a great job and very helpful excellent customer service
Good price Good customer service!!
Came into this store not knowing what I was looking for and Brooklyn helped me find exactly what I needed! If you go into the store I recommend asking for her.
Excellent experience with Peyton, Logan, and Orlando when I dropped in yesterday. Thank you so much for all your help! They're all very down to earth and easy to get along with, and I always appreciate that.
Gerard was an amazing worker he did his thing. 10/10 experience and extremely recommended .
Michael R and Michael D made the experience easy and quick and great customer service
Gerard was very helpful, knowledgeable, and low pressure. Got us the price we wanted and was great through the entire process.
Worked with Ray today and he sold us a great couch. He got us a great rate and super happy with our shopping experience.
Michael R. was exceptional. He answered all of our questions and was overall very helpful.
Estellita was wonderful and helpful. Keep up the good work.
Estellita was so helpful and took care of us. She knew what she was talking about. She helped me and made sure we taking care of.
Worst customer service ever experienced from a retailer! Nuff said
Brooklyn Is An Amazing Salesperson Great service
Scott did a great job, very helpful and informative.
Brooklyn is the most professional, knowledgeable and friendly sales associate! She's familiar with all of the products and can help you pick out the best pieces to go with your vision and transform your home! Definitely ask for her on your next visit! You won't be disappointed!!
Worked with Ray, he was a great guy. Huge fan. Would buy from him again.
Brook-Lynn was amazing!!! She is a professional young lady, I am impressed. Happy about my purchase! Ask for her when you go!
Gerard and Richard did a great job helping us find great furniture for our home and find the best prices. Very happy with the service.
Great selection; entered the store & was greeted by Liliana. Told her what I was looking for & that's exactly what she showed me. She was down to earth. Good to find good employees; i told her that i would be back & would be asking for her assistance again. They had plenty of options & prices were remarkable.
My husband and I went in looking for bedroom furniture on Saturday and were immediately greeted by Kailyn Miranda. Working with Kailyn was such a pleasure. She was very helpful and knowledgeable. We ended up purchasing a new bed and also a new mattress. Kailyn and Tyler were such a big help in our decision to pick the right mattress for us. We had such a great experience at Ashley Furniture and with Kailyn. We will definitely be back to purchase a new sofa soon!
From the moment we walked in our experience was amazing. Michael R. greeted us at the door and directed us into the area we needed and came to check on us. He was wonderful with showing us all the options, fabrics and selections they had in-store and online.
The selection and quality at Ashley furniture is wonderful! The sales associate was so helpful from making sure the furniture would fit in my home to showing me bonus details of the furniture. Great experience!
Scott was amazing and made everything easy.
Scott was amazing! He understood our price range and found us exactly what we were looking for while also giving us amazing advice!
Mike Durgan at this location was super helpful and got my fiancé and I all set up with everything we needed for our new place! He’s awesome and we had a great experience! Thanks Mike!
Met the most helpful salesperson today. Helped find us a rug. Ask for Ray. Went to a different place first and they couldn’t be bothered with just a rug or a chair . Great experience 👍
Micheal R was a GRAND😄 GREETER👏AT THE FRONT Entrance of the store and a very detailed and polite personality. He helped to finalize our purchase and we are very appreciative. GREAT CUSTOMER SERVICE 💯
Estellita was great
Josh at Ashley was amazing in helping me find the right furniture at the cost I was looking for. I will definitely visit him again!
We went into Ashley Furniture Towncenter for their President’s Day sale. We were quickly greeted by Tyler and Evey. Both of them were eager to assist us in choosing our future sofa and gave honest opinions on our top 2 choices. Overall it was a great experience and would recommend to our friends. Sofa arrived 2 days later exactly as we had ordered.
Great experience with Michael Register “Reggie” as sales person. Very knowledgeable and worked quickly as we were on a time limit. Highly recommend.
You will be treated well here. Ask for Josh. Really knows his stuff and will find exactly what you're looking for. Thanks, Josh!
Gerard Taylor was amazing! Helped me find the perfect set of furniture for my new place and provided excellent service. Listened to my needs and wants and went above and beyond for me. I will definitely be coming back and doing business with him again. Will be sending friends and family to him as well. Thanks again Gerard!
Gerard took care of me! Excellent customer service skills. He knew the literature very well with the furniture that I purchased.
Gerard Taylor was very professional, experienced and knowledgeable.
Micheal register helped us greatly
I was sold a false 5 year protection plan. My couch cracked before 2 years and warranty people are giving me the run around. It’s not worth buying it. The 5 star service isn’t 5 stars. Sadly won’t be buying anything from Ashley again.
I had the best shopping experience today with Michael R! He listened to what I was looking for and worked with me to match the prices I found online! Thank you so much, Micheal R. And Ashley Furniture!
Scott did an amazing job!
Dear Gerard, I am writing to express my sincere appreciation for your excellent service and quality furniture. You have made my home more comfortable and beautiful with your expertise and craftsmanship. I was very impressed by your professionalism, attention to detail and friendly attitude. You listened to my needs and preferences, offered helpful suggestions and delivered the furniture on time and within budget. The sofa, coffee table and bookcase are perfect for my living room. They are well-made, stylish and durable. Thank you for going above and beyond to make me a satisfied customer. I will definitely recommend your store to my friends and family who are looking for furniture. I look forward to doing business with you again in the future. Sincerely, Your Tasha
Jared is the best we buy all of our furniture from him
Scott is amazing and gave us a great price
Tyler did a great job and delivered to us a price that we agreed on. Score for all of us!
Russel was very helpful and knowledgeable!
Gerard was awesome. He was professional and patient. He was well informed on the furniture. We will be back!
Worked with Ray. Awesome customer service and helped pick out great options.
Worked with Ray, very good very patient & explain everything to me
I visited the Ashley furniture store in St. Johns Town Center 2 weeks ago and was sold 2 mattresses. The delivery was last week and they DID NOT deliver the correct mattresses. When I contacted the salesman David the next day, he assured me I would get the right ones and would not have to pay more for them. It took more than a week for Ashley to figure out that I WOULD have to pay more if I wanted the original mattresses I had ordered! Needless to say, I asked for a full refund. I did not want to pay them a dime after they pulled this 'bait & switch'. I happily spent twice on mattresses at another store and ended up getting what I wanted. DO NOT visit the Ashley store at SJTC!
Allison Watts was an amazing person and I am glad she was there with me every step of the way. She found me a great mattress and ensured I knew exactly how to go about everything. Thank you for everything! Outstanding customer service!
Allison Watts was an amazing person and I am glad she was there with me every step of the way. If you need help selecting a Mattress or finding the best deal on furniture she really does a great job assisting. She also doesn't push to hard and on the sale and definitely works with your budget. This store was even patient enough to wait for us to come back a few hours later after checking out another store. Awesome customer service!
Josh V. was very patient and helpful with us! For the first time buying furniture, we didn't really have any idea what to expect but he explained things thoroughly and he was very professional. He saved us a big deal. It was a smooth and easy process.
Josh Varcoe at river city drive was very helpful, helped us receive the best deals and made are move easy.
Came in on Saturday (2/25) and were greeted by Josh. Showed him what we saw on the website and he took us to the floor model. The price was higher on the floor and he matched the price of the website. Honestly, he made this experience so quick and painless. That being said my wife and myself looked at other pieces and ordered two more things online. Thank you Josh for making the shopping experience so easy, and thank you for being a not-so-pushy rep and personable.
I got to work with Peyton and Andrew to find what my family and I were looking for. Both of these guys helped us find the best products and worked within our budget. Great store, products and experience!
Mike D was very helpful, courteous and professional
Gerard helped us out he was so amazing! Definitely will be returning.
Michael R was a phenomenal help in our adventure to find the perfect bed for my fiancé and I. We tried multiple beds AND pillows for the most comfortable experience we could fathom. He was the ideal salesmen with humor and knowledge.
Mike Durgan is the man. Extremely knowledgeable and most of all helpful.
Michael R. helped us choose the perfect sectional couch for our home. He was very enthusiastic and welcoming!
Can into Ashley Homestore ,I Met this Nice gentleman Michael R ,,Me and Mother Have found our #1 Furniture Guy ,,Ask For Michael R ,He Knows His Stuff
Elijah greeted us when we walked in, and checked with us periodically as we looked at bedroom suites. He answered all of our questions quickly. When we were ready to make a decision, he gave us a breakdown of the two models in which we were interested. The purchase went smoothly. Praying that the delivery goes just as well. Thank you, Elijah - nice work.
Michael r is the best no hassle took good care of me
Mike D was absolutely amazing! We furnished most of our home with him 3 years ago. We came back to Mike D 3 years later. Great service again!! Highly recommend Mike.
Mike D was an amazing specialist! He helped me out with a stubborn wife in finding a sectional! Thanks again man! Will be back.
Mike Durgan was super helpful in helping me find a new mattress!
Mike D showed us everything we were looking for and more. He is great! We appreciate your help Mike!
Worked with Ray, great service. Fast, efficient and friendly!
Mike D was awesome! Very helpful experience today!!
Friendly staff greeted me at the door. Furniture pieces are nice but super expensive.
Josh V. was super welcoming and helpful when my family and I were shopping for furniture. He truly listened to our vision and needs, and made excellent thorough recommendations for everything from a kid's bed to a sleeper sofa. We know that we'll shop at this location again and work with Josh when it comes time to adding more furniture to our new home.
We had a great experience shopping at the St Johns Town Center location. We worked with Josh and would recommend him to anyone shopping. He not only got answers to our questions in the store but also followed up after our purchase.
(Translated by Google) How sellers are very good, to answer for the guarantee of their sold products are bad I bought a mattress with a 10-year guarantee and they do not want to change the damage and that it is very small, the entire mattress will have to be damaged to change it, they are very irresponsible . (Original) Cómo vendedores son muy buenos ,para responder por garantía de sus productos vendidos son malos compré un colchón con 10 años de garantía y no lo quieren cambiar el daño y que es muy pequeño,tendrá que dañarse todo el colchón para póselo cambiar ,son muy irresponsables.
Michael R was quick to help us but also gave us space to shop around! Gave us a good deal and had us out quickly with our new couch purchase. Will return to him with help on our next purchase!
Furniture selections are fine, though not my style or taste.
This Ashley has so much variety to see in house. I worked with Tyler yesterday and explained to him the style I was looking for and he found me the perfect set that had everything I wanted. The customer service was excellent and I will be shopping again to get my next piece of furniture soon!
Scott did great job 🙏🏼
Scott was very helpful and provided us with all the information we needed.
Scott was the best!!
Ask for Scott! Friendly service.
Worked with Ray, he did an awesome job. Listen to my concerns and presented me with options that worked in my space and in my budget. What a great experience!
Mike D was great to work with very patient and got Me a great deal.on my new purple mattress
Had such a wonderful experience! Tyler is seriously awesome! He helped me select the most beautiful pieces for my home. I look forward to working with him again!
Gerard did a wonderful service
Micheal register sis a great job and was attentive to what my wife needed for our purchase.
Logan H was wonderful, we were just shopping for a couch . No one intention to purchase now . He listened to our needs and found us exactly what we were shopping for .
Going in with no intention to buy. Logan H. Sold me my dream set. Thank you Ashley for having him.
Mike D. was the nicest and best salesman and was very flexible with pricing and timing!
Worked with Ray, he was amazing and got us a great deal! Look forward to working with him again soon!
Josh V was phenomenal to work with. Worked with me to find the best pieces at the best price. Highly recommended!
Visited Ashley furniture in St John’s Town Center. Richard was an amazing sales associate. Greeted me at the door, offered his services and allowed me to explore. He stayed close enough for questions and far enough to allow me privacy. As soon as I needed him he was there. I told him what I was looking for and he showed me multiple items. He reorganized a sectional in the store and showed me different ways it could be put together. I was so appreciative of how involved he was with my needs! The BEST customer service experience at a furniture store ever. If you go to this location ask for Richard. He is amazing. Thank you Richard for a great shopping experience. Our home will be beautiful!
Mike D. was very patient and helpful! He helped find the perfect sofa!
Mike D is awesome! Helped us find the perfect bed and couch. Definitely recommend seeing Mike D for help while shopping.
Mike Durgan and Logan Seal treated us with the most respect and were so very kind getting me and my partner set up with our 1st new set of furniture. These guys are the best in the business! Go see them if you want to get the best fit for you and your home!
Mike D was very helpful and knowledgeable. Made my shopping experience great. Highly recommended.
My experience with Mike D was top notch! He helped pull together exactly what I envisioned and helped get me the best price! Super professional and helpful! Thank you!
Richard was awesome! Extremely helpful and worked to help me! Very professional, but also enjoyable to work with! He understood, my circumstances, and worked within my budget. Highly recommend working with Richard for any future purchase!
We purchased a set of couches and the service was fantastic. Great quality, fast delivery and setup. Scott, our salesperson, did an awesome job showing us all the available options and offering great advice.
Scott was so helpful in helping us pick our dinning table!
Great customer service dare one particular person always make sure I’m okay every time I enter Ashley’s furniture Mr domique brown great man always on point I can tell love what he do that’s satisfying the people👍🏽👍🏽
Scott was a great guy. Very helpful.
(Translated by Google) Liliana attended me, excellent saleswoman, I recommend her 100%, friendly and very professional, she will help you in everything, thanks Liliana (Original) Me atendió Liliana excelente vendedora la recomiendo 100 por 100 amable y muy Profecional les va a ayudar en todo gracias Liliana
Russel was very helpful.
Estellita was the best floors attendant couldn’t asked for anyone better.
Scott was awesome, he greeted us as soon as we walked in the store and wasted no time helping us find the perfect mattress for our new home. Scott was professional, caring and very personable. He wasn’t aggressive at all and didn’t push us towards making a purchase, instead he was knowledgeable and informative in helping us reach our decision. I highly recommend this location & specifically Scott!
Worked with Ray, got a great deal! Love the couch, Ray was super helpful, super friendly and knew his stuff!!! Super grateful for the pleasant experience!
Worked with Ray, super nice guy. Worked hard to get us a good deal. Easy to work with. Went above to make sure we got exactly what we wanted.
Ray at Ashley Furniture at the Town Center was amazing to work with and I got a great deal!!
Worked with Ray, He was very helpful!!
Mike D. Is my go to guy! Great customer service, and quick!
Mike D, he is awesome, we ask for him every time we come to Ashelys
Mike D
Mike D the best came back to see him because he was so helpful he lifted my Ottoman over his shoulder into my truck the best will be back!
Gerard Taylor was amazing. Very fair and attentive. I didn’t buy the first day but he stayed connected with me and I was able to purchase. I was more surprised that he came in on his day off and gave me amazing service. Next time stay home though! Great job Gerard.
Ask for Mike D personable, excellent service and knowledgeable.
I came into Ashley Furniture today to look for a bed frame. I had the pleasure of working with Mike D. He immediately greeted me at the door and was super helpful in finding a bed frame for me that fit my budget. If you go into Ashley furniture, I recommend asking for Mike D to help!!!
Mike D took care of us. Very knowledgeable and courteous.
Michael iannuzi was very helpful and I appreciated his valuable assistance in my selections.
Customer service from Evvy was outstanding at purchase. She is most polite and attentive. Her patients was second to none. The reason for only 3 stars is that I was supposed to receive a phone call Wednesday for delivery on Thursday. Was pretty much promised to have furniture by Thursday as I’m having surgery on Friday. Had we known I wouldn’t receive recliner and couch by Thursday I would have went somewhere else where delivery would have not had a $300 and something delivery charge and could deliver as needed. I am very disappointed and possibly will cancel this order today if I don’t get answers. Made phone calls and couldn’t get a returned call yesterday. I definitely will be keeping this in mind on any future furniture needs. Most likely last time I will deal with Ashley as delivery fee is crazy to me yet was made aware at time purchasing. Sorry not getting 5 stars from me. St Johns Town Center location. It just gets worse as I reach out to warehouse. Furniture damaged and won’t receive today. Call center lady is very snippy and defensive. I ask to speak with management and it seems they are to busy to talk with me. Going to lower to one star only because don’t have a zero star option.
Gerard was excellent & answered any & all questions I had. He patiently walked through the store with me as I sat on tons of couches. He was also efficient with the checking out process. Would recommend visiting this store!
I came in here a few weeks ago and then I called last week and spoke to Brook-lynn. She was heading out for the night but said she could continue to help me find what I needed. She answered every question I had and helped suggest some really good things. If you are looking to buy anything from this store, work with Brook-lynn, she will get you all you need and may even find something that fits you better! Thanks for all your help
Gerard was professional and efficient.
Mike D he was amazing and we are coming back!
Worked with Ray, he was incredibly knowledgeable and helpful! Took the time to think through all of our thoughts and questions. Great experience!
Ashley always has nice furniture and Mike Register really looked out for us. We were set on a dining room set and Mike made a reccomend and we found something we liked even more. It was a pleasure.
worked with Ray, extremely knowledgeable and listened to our needs. Gave an awesome deal on quality new furniture. Highly recommend!
Tyler was amazing!!! Had so much patience and a great personality. Kid friendly too!!! My daughter loved him.
Worked with Ray, gave us a great deal. Very patient with us. Made sure to listen to what we wanted and worked within our budget.
Mike Durgan
Mike Durgan was an amazing sales rep! He guided us to exactly what we wanted and needed! Cannot recommend him more!
Mike D is awesome!!!
Tyler was awsome from the "get-go", all our questions were solved 😉, with great flair. We were glad he was our sales rep, my wife even said he was a very good sales 👍 person. 5 stars all day long. Richard and Evelyn
Worked with Ray, he was super helpful in working with us on the price. We got a great deal and will definitely work with him again in the near future.
Mike D is absolutely amazing! He’s very kind and professional. Came back to make another purchase just because how he was able to help me with my first purchase last year. Go see Mike and you will leave happy.
If you have any back pain due to mattress .. Don’t hesitate to contact Mike Durgan!!
Gerard Taylor gave me the best customer service! He was patient with me for weeks while I took time to make a decision on a couch. He showed me every available option for the measurements that I needed. He worked with me to find the best possible payment option for me and my family. He treated me with respect and warmness for the entire process, which is not the same service I got at other furniture stores. I will definitely be going back and buying from him again!
Mike D was the best salesman ever. Definitely would recommend him to everyone.
Worked with Ray, very patient and knowledgable. Went out of his way to make us comfortable. Recommend
Mike Durgan hooked us up with an awesome deal on a bedroom set. Very good with military!
Gerard Taylor was awesome. Very knowledgeable and got us exactly what we were looking for, and at a great price.
Ray is amazing!! We got a great deal and peace of mind! Thanks Ray!!
Worked with Ray, very efficient, knowledgeable about the furniture and got us in and out quickly. Highly recommend!
Mike D was excellent! Loved working with a fellow FSU fan!! Go Noles!
Brionna was so helpful during my visit to Ashley Furniture. I could not order my desired pieces on the app so I went to the store to order there. She showed me the pieces in person and placed my order on the spot. She price matched my items to the app which saved me almost $600. She was courteous and prompt. I would definitely recommend this location and be sure to ask for Brionna.
I was waiting to receive my couch before leaving a review and it came last week. I bought a lavernett 596 4pc and I love it! It’s super soft and you sink right into it! It’s very big and seats about 9 people comfortably. It’s 128”x128” witha 51”x51” ottoman and 11 very soft pillows!! We were worried it wouldn’t fit in our living room and it fits perfectly!! Frank was very helpful and got us the best discount possible on the couch. He was also very understanding when we thought it might be too big and offered us other options. But nothing could compare to the lavernett. Over all we are extremely satisfied with the couch.
Russell was wonderful, she helps us find everything we wanted and showed us all the options without making us feel pressured into buying anything we didn’t want. Ask for her on your next visit
Worked with Mike Iannvzz great sales person. 👍
Worked with Ray, what a great guy. Very friendly, helpful, and patient.
My wife and I are extremely appreciative of the efforts and professionalism of both Shawn C. And Payton T. on what started out to be a terrible experience to keeping a future customer! Both deserve a HUGE Atta-Boy!
We had an awesome experience. Mike D took great care of us and found exactly what we were looking for!! Thanks Mike
Sherri helped my husband find the color and bunk style we needed for our condo. I returned the next day, Sherri was off BUT I was helped by Ray who gave me all the particulars about the other items I needed for the beds and helped but not pressured me with mattress selection etc. He was very thorough with his explanations. He assured me of a satisfactory delivery time - April and gave me his number if I needed any more help with this order. I would use Sherri and Ray in the future.
We stopped by Thursday night to look around. Russel was very helpful and I can’t wait to get our new furniture.
Big Mike was amazing! He did a fabulous job and we ended up getting the perfect couch
Went in this location to purchase a sectional couch, a bed, and a dresser. Paid close to or around 6K. Couch came completely damaged. Ashley furniture was amazing with how fast they switched out my couch-HOWEVER-they switched it with a couch that has a corner piece with the wrong size pillows. The corner pillows have a huge noticeable gap and ****I have been waiting several WEEKS for the replacement part.*** Ashley furniture has since, sent all sorts of parts, and all of the incorrect ones. Pillow case covers, bottom sitting cushions, and all unnecessary extras. When will the correct replacement cushions arrive???? The dresser came with a middle drawer slightly damaged due to workmanship. They immediately sent a replacement, HOWEVER, we need to do the install ourselves. Last, our bed came without the correct amount of slats. Replacement was ordered weeks ago and I still have not received the parts. I have been an Ashley customer for a decade. I have never seen this kind of fault with careless replacements.
Gerard was awesome- highly recommend him as a sales professional in the Jax Towne Center Ashley location!
Michael Register was a pleasure to work with. He was very knowledgeable about the products and warranties. He even stayed late to help us out. I will definitely go back to buy from him again!
They should have zero stars. 11/27/21 I went in and found the table I wanted. The salesperson said he found the tv stand match to the table. Feb 2022 I got tv stand. Aug or sept 2022 I finally got the table. Come to find out the table and tv was not a match. Called wanted to charge me about $1000 if I want the correct tv stand said no. So having the mind set of wanting a matching set agreed to change out the table. End of Dec 2022 finally came out to change out the table. Was not impressed with the table. Didn’t like so called for the to bring back my table and I will settle for a mismatch set. Well they could not bring my table back but need to order another one. Finally decided I did not want to play the waiting game no more and will just settle on what I have and asked for a discount for this whole bad experience. They refuse. I will never get furniture from them again.
Gerard was amazing! Professional!
We found the perfect sofa! I appreciate that they didn’t push us and were so patient with our questions. Thanks Ashley for helping us with our comfy sofa!
Worked with Ray, great experience and a great price!! Highly recommend Ray and the group at Ashley Furniture!
Bought a new furniture set from Josh. He helped us out getting a battery for a piece of furniture that we wanted to try. His customer service was great and he really listened to what we were saying and directed us to a couple of sets he thought we would like. After hours of us being at the store we made our desicion and ordered our sofa, love seat and chair. We had an issue with a credit that was given to us for a repair item and that's when Sean stepped in and took over. In the long run all issues were resolved and both Sean and Josh need to be praised for their awesome customer service. Thanks guy for making us very happy Ashley Furniture customers.
Recently purchased a sofa, loveseat and recliner from Josh V at Ashley, he and Shawn both made the experience a fabulous one! Josh went above and beyond in every interaction that we had and he ensured all of the details of our order was handled with care and expertise! Great job guys!
Russel was great and patient with us. She new her products and helped us decide what fits best for our living room area. I highly recommend you go see her for all your furniture needs…
Russel was amazing in helping us purchase a new sectional.
We had a great experience buying our first couch! Sheree was honest, kind, and patient with us! She made the experience wonderful! Thank you!!
Worked with Scott he was so patient and really helped us out. We went to every furniture store in the area and this place had the best quality items. We are so excited to receive the furniture for our new apartment
Recently purchased a bedroom set and Elijah was a big help! Greeted us when we came through the door but gave us our space to look around. Very helpful pricing out a few different sets and finding one in a price range we were comfortable with. Was extremely knowledgeable on different mattresses and very patient while we tried to find the right fit. This was our first time making a big purchase like this and Elijah made it a great experience!
Today I went at Ashley Home store on City Square Dr. to purchase dining room chairs. I was greeted by Allison Watts sales associate. Allison guided my husband and myself to find the chairs we wanted to purchase. She made to process of the purchase seamless. Allison was very professional but friendly, making both of us confident about our order. She is extremely knowledgeable and provided us with all the details of our purchase. I would definitely recommend her to friends and family .
Mike was a very helpful salesman. Got us a great deal on a new dining set.
Peyton was very helpful and answered all our questions. He was even able to help us with an issue on previous purchase from Ashley. We appreciate his hard work!
Ray was awesome! Super helpful and friendly!
Liliana was great! So patient!
I had a great experience at Ashley with Mike R!! He’s the best - got a great mattress at a great price. Thank you!!
Worked with Ray, he was very helpful and knowledgeable. We will return again!
My salesperson Ray was awesome. He was so knowledgeable and candidly guided me every step of the way. I actually enjoyed my buying experience. No high pressure. He took every request into consideration during the selection process.
This store is a nightmare. Orlando, the store manager is the worst manager I have ever seen. They pay the employees for getting unrealistic reviews. They deliver all stuffs damaged. They charge the furniture as a luxury store but you can find better quality at another affordable stores. The 60months financing plan needs 726 credit score at least. Don't hit your score if you don't have the minumum score that they expect for. Go to another place and runaway from this expensive and terrible quality franchise store. Customer service doesn't exist... don't waste your money
Worked with Ray, Got a great deal and he was extremely professional.
JOSH was awesome and very patient when it came to us shopping here at Ashley! Only thing me and husband came with was that we wanted a sectional and we wanted it to be comfortable Lol! My husband asked him which sectional he thought was the most comfortable in the store and he showed us this one! Once we sat on it we were SOLD. He helped us by measuring and making sure it would be able to fit in our home. And also kinda helped me persuade my husband about the color. Thank you so much Josh!
Great experience with Josh V in Jax Ashley! Would definitely come back to him and recommend him to others!
Mike D. was great very helpful. I would recommend asking for him if you are going to Ashley’s
Mike D was absolutely awesome!!!! Thank you for all you help!
Gerard was extremely patient and very personable. Stuck with me throughout the decision making process. Was not pushy, made great suggestions. Very happy with my experience!
Michael R was great! Provided an excellent shopping experience, super helpful, answered all our questions and helped us find the sofa we wanted.
Very helpful. Friendly.
Went in today looking for a recliner chair and Tyler was really helpful, knowledgeable, and genuinely friendly. We will be back.
Worked with Ray, he was very helpful and up front about all the pieces we looked at. Would recommend anyone to work with him!!
All staff are very welcoming as soon as you walk through the doors and there is no pressure at all! Russel and Lily were so helpful in trying to help my husband and I decide on which couches to purchase and did a great job at answering all of our questions!
Our sales associate was very friendly and knowledgeable about the inventory. From start to finish, it was an easy process. Charles was great to work with!
Liliana was great 😊!! She was so patient and answered everything very well! Thank you. Very nice place
Mike D and Seal gave such great service. Very patient and explained all the mattress options to fit our needs. They provided a variety of selections and explained each one in details.
Worked with Ray, and without any hesitation was the best purchase I had from a home furnishing outlet in three plus decades. Ray is the real deal, knowledgeable, respectful, and a caring attitude. The customer service / sale approach by Ray is one that should be taught to others. Go to Ashley’s and see Ray.
Worked with Ray, was very helpful and was able to help me get my dresser ordered quickly and made the process very simple. He was a amazing help.
Josh V. did an excellent job meeting our furniture needs. Bought three pieces of furniture and he was able to secure all of the best pricing, along with best payment methods for our needs. Great place to buy furniture. Ask for Josh!!
Nice shopping experience with Brook Lynn. She was patient while I tried different mattresses (multiple times) until I found the one I think will work for me. She was very knowledgeable and not pushy. Very friendly demeanor from start to finish. When I receive my new mattress I will leave a product review as well.
Mike D and Shawn was amazing to me and my kids!! We are excited to be back buying a new living room set from Ashley!! Come check them out and they will take care of you!!!
Mike D was very helpful and went over the top to make sure we had a good experience… thank you for helping us out and now we are a happy couple with a new amazing bed and mattress!
I walked in and Mike R was AMAZING!! I told him what I wanted and he gave me what I needed! Didn’t plan on getting a couch but he was able to work with me on pricing and I was able to get the couch that I wanted. HANDS DOWN he gave me the best experience. THANK YOU!!!
Had great customer service from Mike D. Thx so much!!
Nice furniture good price on the products. Being miss informed about delivery. Guess I'm waiting till February for a couch thank you for miss informing me. It's not the sales person fault. More management problem. That your employees lie to people. They are a scam
Worked with Ray, he help me find the best bedroom set I’ve ever seen! He took me all around the store, and took the time to answer all the questions I needed. He even helped me save some money on the set. Ray also gave me his personal number in case I ran into any issues.
Worked with Ray, got a good deal.
Mike helped out with my recent purchase. He gave excellent service. Would 100% come back.
Purchased bed set with floor associate Scott Spencer was in and out within minutes. Scott got us the best price was professional and answered all questions and concerns! Thanks again!
Micheal R is great! Very helpful and explains in detail with every piece of furniture you ask about. You can tell he has great passion for what he does. Overall great experience!
I bought a mattress and Ms Liliana was amazing , go see her :D
Michel was a great help! She helped us pick the right furniture and was attentive and kind! Super great experience thanks to Michel.
Michael R. was absolutely amazing! Great customer service and great pricing and negotiating from the store. I will definitely be back for future purchases.
Worked with Ray, found me a great deal while looking for a new couch. Wasn’t the brand I originally wanted but this new one fits everything my wife and I wanted. Great experience here as per usual!
Worked with Ray, great deal great service
Had a great experience with Brook-Lynn!
I want to give a huge shout out to Mike R for helping my husband and I purchase new bedroom furniture! He made the process smooth and ensured all of our needs were met. We plan to refer all of our friends there and appreciate his assistance!
I worked with this super sweet girl named Brook-Lynn. she was super helpful and helped me pick out the best sofa. its so soft and comfy. definitely recommend having her help you with anything!
Josh V was an absolute PRO! He did an amazing job helping us design and purchase the pieces for our Vacation Rentals all throughout the Jacksonville area. If you’re an Investor or Individual who needs furniture, Make sure you ask for him when you walk in!
Worked with Ray. Gave us amazing deal and excellent customer service. Go see ray.
Worked with Ray. He was really nice and quick.
Cory was amazing!
Russel really took her time to listen what piece we are looking for and make good suggestions. Very good costumer Service.
Mike Durhan did a great job with our table purchase
I had the pleasure of meeting Mike R. when I walked into Ashley. He was very pleasant, helpful and knowledgeable. Since I knew what I wanted I was in and out in no time.
We had a great experience we love the customer service very helpful we had Alda to help us she did an amazing job!! The Ashely furniture at town center
This was the worst experience I have delt with.
Big Mike was outstanding and very respectful.. Helpful and knowledgeable. He also has a great smile. !!!! Hats off to Mr. Big Mike. He deserves a raise and a Coke and another smile!!
Worked with Ray, he really made a miracle happy. I will be back for more purchases with him in the future!
Charles was very helpful and efficient! Can’t wait to get my couch!
Gerard was very helpful and professional. He ensured we had everything we needed and was exceptionally thorough with any and all details regarding our order.
Frank thank you I’m so happy with the purchase I did it at the store with you thank you very much and God bless you
Went in today determined to buy a sofa for our new home, after eyeing a few ones for almost a month. Mike Register greeted us and walked us through the whole process. His professional knowledge and enthusiastic personality made this experience just so fun and easy; he is so easy-going. He payed attention and performed according to our preferences and needs. We walked out with our sofa and great deal on it. Again, thank you!
I had a great experience with Richard, He was super knowledgeable and helpful!!!!
Frank Frank Frank… that’s my boy… he’s very knowledgeable, professional, and Patient with me during my purchases. He tried his very best to satisfy all my needs which he did… first time made a purchase at Ashley and I’ll definitely come back just because of the experience I had with Frank.
Frank was an amazing help during both of my sales on a mattress and bed frame. Very knowledgeable willing to help us in the process. Ask for frank wont be disappointed.
Brook-Lynn was so helpful and patient with us as we worked with her to get the perfect sectional. We are so excited for our new couch!
Found the perfect sectional thanks to amazing help from Brook-Lynn!
Worked with Michael Reggie and he was the BEST! Helped us find the perfect console table, coffee table, matching side table and rug. We appreciated his time and attention on a Sunday and very pleased with our experience. We would recommend this store and if you go please ask for Michael Reggie!
Had a wonderful experience at Ashley! Frank was super helpful and informative, and made our couch buying process nice and easy!
Mike D took care of us in an exemplary manner today. Great Job!
Worked with Ray, happy to do the deal with him, would look for him next time.
Excellent experience-highly recommend Mike!
Russel B is very lovely, helpful and patient!
Big Mike, Little Mike, and Evy were an absolute DREAM to work with. I had the best experience and I really felt like they had my best interest at heart. They worked with me patiently and we had so much fun while looking for everything and we found the perfect fit for me. I will be coming back!!!
Worked with Ray, got a great deal and we were very happy with our experience.
Mike is very professional and friendly.
Ask for Richard! Had a wonderful and smooth experience purchasing a new couch at this location. We had some long distance circumstances that may have held us up at any other store. However, Richard walked us through all processes/options and was extremely helpful. This whole experience was easy and fast, highly recommend this location and their wonderful staff.
Russel was a great help
Corey is amazing! Knowledgeable, professional and personable! Go see him!
Peyton was super helpful!
Worked with Ray, he made my experience very easy and he was super helpful
Cory was awesome to work with. Very personable and knowledgeable.
Russel did an awesome job, helped me find a mattress and frame.. she is super friendly, professional, and knows her stuff. Highly recommend seeing her!!
Marcela is a lovely person, with the best knowledge in product. If you're interested in getting something in Ashley ssk for Marcela
Charles was great!
Beautiful store! Marcela was very helpful and friendly. She helped us to choose the perfect furniture matching the colors. We’re very happy with our new bedroom, thanks to Marcela! Great customer service skills!
(Translated by Google) I loved it.. Marcela is wonderful 💓🫶🏽 (Original) Amei.. a marcela é maravilhosaaa 💓🫶🏽
Our sales woman Marcela was amazing. Super friendly and very informative
Worked with Ray today and had a painless shopping experience. I came in looking for a recliner and some shelving that had to be narrow and Ray delivered 100%. I will come back again for my furniture needs and see Ray. He is awesome!
I've been to the store last week and I had the most amazing shopping experience thanks to Marcela. We laughed about how we had the same name, making me leave the store not only with everything I needed but also a new friend
I was taken care of by a lovely saleswoman! Her name is Marcela 🥰, super helpful and polite, I loved the experience❤️
The best part was the great attendance by Marcela.
(Translated by Google) I've always liked Ashley, but the last time we went I liked her even more. My husband and I were attended to by a girl called Marcela, who, in addition to explaining everything about the product, was very polite and attentive, the experience was surprising, we have never been treated like this. She was really wonderful! (Original) Eu sempre gostei da Ashley, mas da última vez que fomos gostei ainda mais. Eu e meu esposo fomos atendidos por uma moça chamada Marcela, que além de explicar tudo sobre o produto foi muito educada e atenciosa, a experiência foi surpreendente, nunca fomos atendidos assim. Ela foi realmente maravilhosa!
Marcela was a huge help while trying to decide what was best for me. Thank you for your dedication.
Marcela was amazing! She made the process effortless. Thank you!
(Translated by Google) Marcela is wonderful (Original) Marcela eh maravilhosa
Worked with Ray and had a great experience.
Marcela is extraordinary! she was super attentive and helpful! she is the best!!!! Thank you!!!
Gerard was awesome. Made me feel comfortable and really knows his stuff
great place! I was very well attended and Marcela is wonderful !!!! I recommend it to everyone !!
Marcela was very helpful !! She was wonderful and helped us get perfect bedroom set …. The customer service experience was incredible !! Thanks Marcela
Worked with Ray, had a great experience and enjoyed working with him.
Mike was the bestest. So excited for our new table
Corey was such a big help in helping us pick out and purchase our couch! Definitely a great salesman, we’ll be back and asking for him!
Marcela was great. Very helpful with walking me through everything.
Worked with Ray, knew exactly what to show us after talking to him and telling him what we were looking for. Very friendly and easy to work with!
Worked with Ray, awesome experience!
I had issues checking out online and Heidi helped me. She provided outstanding customer service and places the order for me!
Russel is our saleslady today at Ashley Furniture and she is the best. Highly recommended if anyone wants furniture. Very pleasant and she knows the products well.
We bought a sofa in here and everything was really nice and accommodating. Shout out to Russel for helping us find what we want. Very professional and would buy my furniture here.
Russel has made my experience here at Ashley's so smooth and less stressful for me today. She even good with kids cause I had my 3 year here and she didn't make me feel like we was wanted in the store with my wild child. She is the best hands down go see her.
Working with Ray was such a blessing. We came in with a tight budget and he helped us find everything we were looking for plus more. We had explored similar options at Rooms To Go and other furniture stores, but walked away with much better quality. I would highly recommend walking into Ashley’s and asking for Ray!
Peyton was very patient let us walk around. Helped us with all our questions and worked with the price. Was very pleasant to work with. Would highly recommend.
Scott was our sales associate and was very helpful to get us in and out quickly. Found us the perfect furniture we needed and got us some unadvertised savings.
Great customer service. Gerard helped us out with our very first couch purchase. Very satisfied with our purchase. All in all happy with the whole shopping experience. It was a one stop shop for us. Can’t wait for our purchase to arrive in our home!
Mike Durban was a huge help and got me a great deal! Wonderful experience! Highly recommend going to him whenever in Ashley
Mike was very helpful with the purchase of our new couch. He showed us multiple couches based off our wants and with his help we narrowed it down to the one we purchased. Mike even helped us decide to purchase an additional ottoman for the other side of the couch, but didn't push it on us, he made some good points and that's why we decided to buy an extra one. I will continue to have him as my salesman every time I go to Ashley Furniture.
Worked with Ray, he was suuuuper helpful. Will be back for a bedroom set.
Bought a mattress, they delivered it but forgot the legs for base, they rescheduled it and brought the mattress back and didn’t use the legs and asked me to do it by yourself and again they forgot the remote. The delivery guy told me to plug the power cable by yourself. I plugged it in but I had to remove the mattress and base…. Really bad experience
Peyton was very professional. He greeted me upon entering the store and made sure that he answered any questions that I had. He made me aware of promotions going on at this time and made sure I understood everything regarding my purchase and delivery. He made my shopping experience a true pleasure!
Just had the most seamless furniture shopping experience I’ve ever had at Ashley St. Johns Town Center. Selection was expansive, offerings were on-trend, and our sales associate Corey was professional, personable, and primed to work within our desired budget and delivery ranges. Will be returning come delivery to select additional living room pieces to complete our space! Thanks, Corey!
After going to many different furniture stores… We visited Ashley Home store in the town center in Jacksonville and were immediately greeted warmly by Liliana Rodriguez… Our sales person. Liliana was amazing! So patient and professional as she walked us through the store showing us all of the different options for a king size bed… We needed both the frame as well as the mattress. She had knowledge of all the products, could immediately tell us timelines for delivery, and even helped us combine several different pieces from different collections that looked great together! Thank you Liliana Rodriguez for your help… We are very happy customers!
The experience was amazing and we were able to be served by Ray for our couch. Would absolutely do this experience again.
Gerard was helpful. Thanks for your patience.
Peyton was amazing! We had to replace a lot of furniture due to flooding. Peyton was so helpful and patient while we shopped. Highly recommend asking for Peyton when you shop Ashley.
Workes with Ray, great customer service! Fast transaction!
Had a great experience working with Ray today. He really took the time to work with our budget and help us find the perfect piece to fit our space. Will definitely be coming back for our next furniture purchase!
Peyton was extremely knowledgeable helpful with our design and purchase. 5 stars. Ask for him.
Worked with Ray, got a good deal. He was great!
Mike is awesome!!!!
Worked with Ray, and he was wonderful! Very knowledgeable, professional and accommodating! Highly Recommend him with all of your furniture needs!
i would give zero stars if I could. Our bed has yet to arrive a year and a half later (part of a matching set so extra annoying) and we get no updates from Ashley. I call and call and call. AND we were sold an "insurance policy" to cover couch cushion replacements and have yet to receive them (requested replacements under the policy SIX months ago). Do not shop here, no guarantee that you'll even get your items and they certainly wont communicate or help you once they take your money.
Russel was very knowledgeable of what I was buying.She was very pleasant and professional ,great personality
Worked with Ray, he was able to get us exactly what we needed at a great price. Walked out with a smile thanks to his help.
Couldn’t not have had a better experience with Gerard! Thank you for putting up with my indecision and guiding to our perfect fit!
Gerard Taylor was extremely patient and helpful. Great buying experience,definitely will return
We love the selection at Ashley’s. And Ray helped us navigate around store and find what we needed and loved for our home.
Ray helped us out a ton! Found a great bedroom set and was taken care of.
Gerard
Worked with Ray, wonderful experience!!! He was super helpful, extremely patient and pleasant. Highly recommend!!
Worked with Ray, I’m making my first big purchase as an adult and Ray was really accommodating. He walked me through pricing, deals and even told me some tricks of the trade. Even with such a large purchase, I feel confident in my buy because of Ray’s kindness.
Charles is great to work with!
Just bought some furniture from here today! Elijah and Slim were so helpful and nice. I appreciate all of their hard work and amazing customer service skills. Will purchase from here again!
Frank was amazing! He took his time with us and was very patient! Come in and ask for Frank from Cali!!!
Miss Liliana was extremely helpful with finding me the best deal and comfort on a new mattress. I highly recommend checking out Ashley if you’re looking for good deals on furnishing a new place.
Gerard was wonderful & had great customer service. Shop at ASHLEYS .
Liliana was very helpful and got me what I needed
Worked with Ray, very helpful and quickly filled my order! Found exactly what I needed!
Worked with Ray, after an hour on the store we finally decided on the couch he was very helpfull with all the options
Update: Someone from Ashley's reached out via text message not long after this review was posted. No phone call, just a text. They asked for all of the info about my sofa (serial number, color, etc) and said they would place the order and have the cushions sent to me at no charge. Awesome, right!? No. Less than 10min later they texted back and said my sofa was discontinued in 2015. So, it was no longer made after the year I purchased. So what did I pay for the extended warranty for when replacements wouldnt even be available? What an absolute joke. ----‐‐---------- I'm writing this review purely to make myself feel better because I can assure you Ashley's does not care. No issue with sales and delivery, but the service after the sale is nonexistent. We bought about $6k in furniture, not including what I paid extra for the "extended warranty". When I tell you I have been trying for YEARS to get my sofa cushions replaced, I'm not exaggerating. Excuse after excuse after excuse from their Warranty Dept. Cushions out of stock, order accidentally got canceled, system issues, cushions got sent to wrong store, cannot locate my account, etc, etc. It became a running joke in our house predicting what excuse I'd get each time. Now, my warranty had expired. I reached out again to see if I can purchase the replacements myself at my cost. Nothing. No call back. Radio silence. Don't pay for the extended warranty. They won't honor any of it and you'll waste your time and money.
worst experience with this store. We bought a king size bed on May 11 and they still lie to us. They said that already in the first week of November our bed will be 100%. When I called today, they start lying again, wait, it will be soon. Then they say that they do not see when there will be a bed. In general, I do not recommend this store. Who was in a similar situation, tell me what you did, where did you complain?
Worked with Ray, was very helpful. Worked with me, heard what I said and got me a good deal.
Mike Durgan was amazing, helpful and quick!! Thank you for an easy and great experience!
Mike was fantastic to work with. Easy and pleasant.
I worked with Ray, he was awesome and led me to exactly what I needed. He also gave me a great deal and was very knowledgeable of the products and services.
Worked with Ray in buying my mattress. He gave me all the options, pros and cons with no pressure. Ordering was easy and complete. Would totally seek out Ray again.
Moving into our retirement home on November 3. Purchased bedroom set on August 18th. Was promised it would "definitely be in stock" by salesman. Told yesterday that they do not have the bed nor dresser and was told by Lisa at Customer Service that "we have no idea when it will be in stock". Really poor service. Three other furniture companies and a mattress company are delivering complete orders, on time. WILL NEVER BUY FROM ASHLEY AGAIN. Please keep in mind that we ordered in August for November delivery.......not a very high bar.
Gerard is a great salesmen. If I could rate my experience with more stars I would.
We had a great experience purchasing a bedroom set and mattress! Scott was helpful, informative and patient! We will definitely be back next time we are furniture shopping.
I want to thank Brook-Lynn for her outstanding customer service and professionalism. She made the entire process so enjoyable and was incredibly helpful in addressing all of my requests and concerns
I had the pleasure of sitting down and talking with Russel she is simply amazing her knowledge and helpful nature is rather extraordinary I will recommend anyone to go and buy from her and feel at home with her. Thank you Russel for being so amazing
Liliana Rodriguez was very professional and patient and was very pleasant to work with
Had the pleasure of working with Slim when visited the store to look for a sectional. He provided me with some great selections. Slim is a valuable asset to the company.
Wonderful environment to get your furniture, had a lovely employee help us out, her name was Marcela :)
Gerard Taylor was fantastic, very patient and professional and he was super helpful in giving us time to pick out exactly what we wanted. Thank you!
Brook-Lynn made this purchase a breeze! Living room set showed up much quicker than I expected and is just right. Definitely look her up when you need furniture next time, I know I will!!
Charles did amazing!!!
Worked with Ray had a really good experience with him. He make our visit very smooth and easy. Highly recommended. Thank you Mr. Ray!
Gerard Taylor help me out a lot Very good service Thank you Gerard Taylor for helping me
Pleasure dealing with Logan Hodges! I needed a new mattress. Logan listened to the features I wanted, did not pressure me, but directed me to exactly what I wanted. Please ask for Logan to help you with any furniture needs. I am not related to Logan and not compensated for my review. I’m just a happy customer!
Worked with Ray got a great deal on a great bed!
They have some good items, but I don't want to be followed around by a sales person.
Liliana was great.
Ray is fantastic. Helped us find the perfection furniture and worked with us on price. Ask for Ray when you come!
We purchased a bed and scheduled delivery on Friday, Oct 7th, 2022. They sent the wrong rails, they apologized and said someone would call us later in the day to schedule delivery of the correct rails. No one called, so we called. They said to wait 24 hrs and someone would call us on Saturday. Saturday came, no call. We called again and were told someone would call on Monday/Tuesday. No one called… We called again and were told it was being worked on. As of the 23rd, still no call so we called again. We were told the rails were delivered and the ticket was closed; however, we did not get the rails and no one called. They (Beth) “looked into it” and could not determine where the rails are. We called again on the 24th, Lilly said she had to open a new ticket to order the rails because she showed they were delivered already…and they weren’t. Other than driving to the store, you can’t speak to anyone at the store where you make the purchase. Since the 7th, we’ve been stuck with a headboard & footboard, which are useless on their own.
Frank was amazing! Worked really with well with me && helped me make the right decision ! Ask for Frank!!!
Marcela help me to find the right sectional. She is a great sales person.
Worked with Ray and had a great experience. Very knowledgeable and helpful.
This place is great, wonderful selection and great staff. Cory took the time to make sure I made the right selection for my new pillow. Highly Recommend
Came in and the sales person Frank was wonderful to greet us. Came in and ask for a couch that is apartment friendly and Frank took us to this one couch and we fell in Love with it. First ,look and it was one in our price range and two the couch was sturdy, soft and pretty great size for an apartment. We had just came from IKEA couldn’t find anything and came here and we found our couch. Mission accomplish. A job well done Frank thank you so much.
Worked with Ray and he was fantastic. Very knowledgeable and made the process very easy.
Our salesperson was Gerard Taylor and he was so accommodating and pleasant. So patient and pleasant. Will ask for him to help me when I return for more items for my new home.
Had a very pleasant experience at the Town Center location. Josh V has a great personality and represents the store excellently. He has the most amazingly soothing voice, is not pushy at all, and knows how to make people feel comfortable. I must add that their furniture collections are better than the major competitor nearby.
Alda is exceptional. She is patient and kind. It is a joy to get to work with her through the purchasing process.
Pleasant, easy experience with great quality furniture! Mike was extremely helpful!
Great experience..very knowledgeable!
Clean store and great customer service. Logan helped me find a bed that fit my style then had it delivered to my house!
Upon arrival, I immediately noticed how attentive the staff at this location was. In particular, Logan gave me his undivided attention as I asked questions. He offered me expert information and advice on the selection of sectionals offered in-store. When I am ready to purchase, I will be sure to visit this location and ask for assistance from Logan.
Frank A. Helped me out a lot especially when I had to change from a pick up to delivery. It was all simple and painless. Happy with my experience
While the initial sales experience was good, the follow up and delivery has been extremely frustrating. I am 8.5 months pregnant and we were assured multiple times when ordering our new sectional couch months ago, it would be 2-6 weeks maximum. It has now been past the six weeks, and each time I call or stop by for an update I keep getting further and further pushed back estimates... When we ordered this couch, it was planned to have before we have a newborn. We have no furniture in the living room because we were told multiple times it would be delivered. We are now committed to waiting for this couch, but it makes it extremely difficult for me. I have a hard time understanding how you cannot even know when it will get to the delivery warehouse - how can you not see what is on the trucks on their way to you? We have already paid a good chunk on this expensive sectional, and we really needed it the most for this newborn phase.
Russell was a great help to us. She was kind and helpful but also let us do our own shopping. She worked the numbers for us so we made a purchase we felt good about. Thanks again!
Marcela was amazing and super helpful would recommend Her to anybody
My wife and I had a great experience at Ashley today. We were helped by Alda. She was kind and understanding of our strict budget. We left with a beautiful new sectional for our home.
Awesome customer service from RAY, wasn’t pushy like some sales associates can be. Really took his time with us and understanding our needs on a new mattress. We are walking away with more than what we came in for and honestly happy about it!
Worked with Ray.. very professional and honest Went in to shop and ended up buying couch & bed room suite … ray made the experience first class
My experience was quick and easy
Was super fortunate to work with Ray. He was so incredibly helpful and patient as I looked for our sectional and special pieces to make our home, home. Incredibly nice and kind!
Josh and Peyton were AMAZING! I've been looking for a sofa/loveseat set for weeks and Josh sat with me for as long as it took to find the right one. I found a set I loved, but it was a bit out of my budget, and him and the manager Peyton worked really hard to get me in a 24mo finance with 0 interest and no down payment! My credit is around 650, but they seriously worked with me. I have full delivery, a 5yr warranty, and I feel really good that I got EXACTLY the sofas I loved. Josh and Peyton were NOT pushy. I felt like they were really genuine and honest. I highly recommend both of them if you come to shop here!
I’ve had an amazing experience at the Ashley’s furniture store( river City. Brionna was nothing short of amazing. Very friendly, helpful and pleasant. People like her will keep me coming as an Ashley’s customer
Scott greeted us at the door and he was very kind and helpful, and we were just browsing not looking for anything specific but ended up finding a couple of things and scott took great care of us. Will definitely be back in to shop some more!
Charles at the Saint John’s town center was a very patient, knowledgeable and courteous salesman! Great experience with Charles today!
Scott was helpful in finding an awesome dining room table!
Michel was a delight as soon as we walked into the store. Kind, helpful, and personable. She helped answer all our questions and gave us the right amount of space to explore our options. Great store with a nice selection of furniture 👌
Michelle was awesome and helped us out so much! She’s the best!!
I came in with nothing in mind and Ray was awesome! He knew exactly what I would love and helped me pick out the best bedroom set at a great price! We are so excited! And we couldn’t recommend Ray more!!! He’s awesome! And great location
Worked with Ray, he did a great job helping us get to the budget we needed on our set!! I definitely recommend him!
Today, 10/9/2022 I had the most pleasant experience at the Ashley Store at The St. Johns Town Center. Scott was out salesperson and he was very informative, helped us ALOT and was so personable! I needed a new mattress and ended up with a mattress AND an adjustable bed frame. I am So excited and can't wait to sleep 💤 in new my adjustable bed! My huge thanks to Scott! Sincerely Phyllis Riggs
Liliana was very helpful, kind and so easy to work with. I would definitely buy from her again!!
Michel, was great sales associate. She was very helpful and made our Ashley’s experience smooth.
Michel was a great sales associate.
TRAUMATIC STORY BELOW! BUYER BEWARE!!!! Ashley Furniture came highly recommended by a couple of people. I bought a couch from Ashley more than two months ago. My main hesitant of buying a couch from Ashley is that my family of 6 (2 are autistic and 1 is physically handicapped) is that they told us they could not deliver to the home we were moving to in Orlando. After speaking with one of the customer service ladies, they told me they are under new management and deliver to my address in Orlando. We bought our couch. After countless text messages saying my order is still in the works and they apologize for the delay, they offer a partial delivery. We decided to decline the partial delivery as we decided we could wait for the whole couch. After two months of STILL no couch, we decided to move forward with the partial delivery as part of the couch is better than no couch at this point. While on the phone trying to schedule the partial, they told me that they can’t actually deliver a partial to my address and they would have to wait for the entire couch. Not only has Ashley now delayed my comfort in my own home, but my physically handicapped child doesn’t come downstairs as she doesn’t have a place to sit. They should consider changing their name from Ashley Home Furniture to something else as you buy furniture for your home but they don’t ever deliver it. This is fraud. I bought a bedroom set from City Furniture WEEKS after buying a couch from Ashley and they were able to deliver it within DAYS. I don’t recommend ANYONE to buy ANYTHING from this fraudulent facility. The rest of my family is coming down for Thanksgiving, I just pray I have a couch by then. If not, it will be a Christmas miracle if I get it before the New Year.
We had a great experience today at Ashley Furniture. We were helped by Logan Hodges who was very knowledgeable and helped us get the perfect couch. I went in expecting it to take forever and to leave with nothing but was pleasantly surprised to be in and out with just what we wanted. Thanks again Logan, this guy deserves a paid day off!
So excited to have finally found the perfect living room furniture, we should have shopped here first. This is a hassle free furniture store and Scott couldn't have been more helpful. We will be returning soon.
It’s a great place to go! Great furniture options, the best quality and designes, amazing people! I felt so comfortable working with the staff there and MARCELA was so amazing finding the options and prices for me. THANK YOU SO MUCH!
Me and my gf walked in to purchase the couch we’ve had our eyes on for a while. highly recommend Ashley bluteau, helped us out with the entire process. Definitely reaching out to her again.
Michel was great! I was in and out in no time. Knowledgeable and very friendly.
My wife and I went to purchase a coffee table set about two week ago! We had such a great experience!! Frank enthusiastically welcomed us to the store and accompanied us throughout our journey to find the right coffee table set. He was very friendly and answered all of our questions! Highly recommend :)
Russel was super helpful in helping my family and I look for recliners for our entertainment room. She was not pushy at all, provided space, answered our questions, and laid everything out for her. I have been an Ashley Furniture fan for years and happy to continue to be one. Thank you Russel!
From the time I walked through the door, Peyton was very welcoming. He allowed me to browse and make my selection. Then assisted me in a smooth and easy checkout. Thanks again Peyton!
Russel was very helpful - we ordered a dresser and desk for my daughter and she made the process very smooth.
Ray took great care of us! Great deal on some really nice furniture! Very pleasant experience!
Gerard Taylor is definitely a preferred salesman for Ashleys, my wife wife learned a lot him from his years of experience…
Gerard Taylor was amazing. He helped us select what we needed stay within our budget. We saved money and time. I appreciate his customer service!!
Russel Bluteau was so helpful she really was thoughtful in helping me choose my bedroom. Thank you so much. Ill be back because of her.
Josh was an amazing sales men and assisted my husband and I professionally. Highly recommend.
Alda was super great! Thank you!!
I was very hesitant to walk in to Ashley Homestore since I had such a bad experience the last time , but this time was very different . A lot of options as far as furniture and Evvy (my designer) helped me picked out everything I needed for my home . She definitely made it easy for me since I was so overwhelmed with putting my home together ! Thank you Evvy and I will definitely recommended her to everyone I know !
Wonderful selection and service. Originally stopped in to look for a small sectional and Was assisted by Frank. He presented many options for my small space and ended up finding more for my home. Super satisfied.
Gerard Taylor was amazing!! Made our experience easy and fun!! He’s our new go to furniture guy!
I had a fantastic furniture purchasing experience! Great selection, price and knowledgeable sales staff! L. Michel was great and a true asset to Ashley HomeStore. Thanks Ms. Michel.
My husband and I recently purchased new furniture for our home. Gerard was friendly and super helpful. He answered all my questions and I walked us through the process one step at a time.
Liliana Rodriguez 642-2347
I had the best experience with Payton and the manger Seal , they were both willing to work with me and get me with what I wanted and left very happy !!!
Gerard was super helpful & knowledgeable every step of the way while purchasing our new couch! He made the process really enjoyable!
We had a wonderful experience today with Charles. He was friendly helpful and professional. Thanks Charles.
Richard was the salesperson to help me with the sofa I bought & he was amazing! So personable & attentive. Couldn’t have had a better experience!
Worked with Ray great guy
Ray was EXCEPTIONAL!!! Highly recommend!! Thank you Ray
Frank was he was so helpful.
I had the best experience at this Ashley Furniture location. Evvy was knowledgeable in the product and fun to work with. I highly recommend asking for her when you go in!
Josh is a true asset to this store. I trust the Ashley quality and with Josh's help it's always an enjoyable process!
Great experience! Got our dining table and couches here. We were helped by Gerard Taylor and he was awesome. He gave us plenty of space and time to shop around, and didn’t hover or pressure us. He read the room well and came over when he could tell we were ready, we didn’t have to ask or go looking for him. Gerard was very kind and helpful and chill, and made shopping there no stress.
While their sales and customer service was fine. The actual execution and delivery of the products is atrocious. We’ve waited over 9 months for a table and are provided no more detail than “we have a new shipment coming next week, maybe your item is on it but we don’t know”. How do you not know what is in your shipments?
When I arrived at Ashley I was greeted by Liliana. She guided me because I was concerned with the size of the sectional . Very knowledgeable, patient and the financing just took 5 minutes. So glad I met you ! coming back soon for the dining room. Thank you!
Liliana Rodriguez was very helpful and patient. She helped us find exactly what we were looking for!
There was a wide variety of sofas in the store. We were able to find what we wanted with the help of Scott. Thank you Scott!
(Translated by Google) Our experience was the best. We were undecided and we loved that our attendant spoke Portuguese. Marcela was great, attentive and dedicated, she stayed until after hours to clear up our doubts. We're going back with the whole family.... I can't forget to mention that we bought the most beautiful table in the show room. Realized dream. (Original) Nossa experiência foi a melhor. Estavamos indecisos e adoramos que nossa atendente falava portugues. A Marcela foi otima atenciosa e dedicada ficou ate depois do horario para tirar nossas duvidas. Vamos voltar com toda familia .... nao posdo esquecer de mencionar que compramos a mesa mais linda do show room. Sonho realizado.
This place was great. We were greeted at the door and Charles helped us find exactly what we wanted!
Scott was awesome. Great help and didn’t pressure to buy anything. Ended up buying a sectional from him. Very easy and pleasant experience.
Do not go here. They messed up my mom’s order total for the order was for everything and when it was delivered it was missing a mattress and that she had to pay more for another mattress. The guy and the manager messed up the order and did nothing to make up for it. THEY BETTER REFUND HER ASAP!
Ms. Marcela is simply the best! She made our experience so easy and comfortable. Beautiful furnitures full of details/options.
Charles was Great! Superb salesman, very knowledgeable
Charles was beyond great I had great conversation with him as well as picked out a great sofa for my living space. Thanks Charles you deserve a raise!!!
Scott was great! He made the process quick and easy. Didn’t follow us around, let us shop around and was there to help when we needed him.
Alda has always been amazing here and is what keeps our family returning to the store.
I had a great experience with Mike Durgan! He really helped me find a great couch for an amazing price. So glad I came to Ashley’s!
Marcela me dio un excelente servicio y me explico cada detalle que necesitaba saber, búsquenla excelente trabajadora
We purchased a full king bed set and had a great experience working with Peyton!
Our full delivery came in July and then the technician said something was missing so they left and we had made full payment for the assembly So that part was ordered and came in few days Now the unassembled furniture is sitting in my daughter’s bedroom because I cannot get technician to come and assemble it Have called customer care 4 times and each time it’s a 15-20 minute call to get hold of and they always say someone will call in 72 hours which has not happened in last couple of weeks Don’t know what else to do
I bought a couch from Ashley about a year ago and also bout the warranty. For the past 3 months I have been trying to get a replacement cushion and have received zero help from anyone at Ashley. We have been in the store twice. Talked with customer service On the phone 3 times and texted with customer service as well. About 6 weeks ago we were told they were shipping our replacement cushion and we have yet to receive a tracking number or our new cushion. Both times we have went into the store they have been zero help and their only response is that they do not have customer service in the store. We bought a $3,000+ couch and cannot even get someone to help us with one replacement cushion. I would not recommend buying from Ashley. That is too much money to not even get someone to help you with replacing one cushion.
Marcela was very friendly. Great service and attention.
Marcela was really great! Lots of attention and patience with clients like us! The best service ever 😊
Good selection, found a couch I liked and wanted to purchase within about 5 minutes, when I walked in had 4 employees just look at me, give me a once over and go back to chatting. Probably walked around for 15 more minutes and walked by about 8 more associates while looking who didn't even make eye contact or say hello, and a few more by the counter talking about a sale for another simular experience. Was back in my car about 20 minutes later after buying a couch from Rooms to Go.
Lots of options! We were able to find most of the items we were looking for. Peyton was really easy to work with and had great customer service! I only wish we could pick up our furniture same day, but that’s okay, it’ll be here soon!
Great experience. I ended up working with Charles and Peyton. A++ service and am super excited for the bedrooms sets for me and my kids.
Liliana Rodriguez did an excellent job. Very patient, thorough and honest when selecting furniture options.
Michel was the best, she was very patient and warming towards our needs. We told her exactly what we were looking for Night stands, color and measurements. She helped us and walked us through a couple of items and we are very happy with our selection. I highly recommend Michel. No pressure and very professional.
Ask for Michel!! She was super helpful both visits I made! Great young lady to help you with whatever you may need! Michel made my shopping experience very enjoyable!
We had a great experience with a very professional and patient sales representative, Corey Graham. I looked at every living room set over and over until making a decision he helped with!!
I asked for an am delivery time because I Work. I waited 2 months for my new bedroom set to get a call with delivery time from 2:30 pm to 6pm.. I told them that would not work for me and they need to be to me before noon. They told me "well the deliveries are already set for the day." That is too Bad, I need it before noon like I had said when I purchased my furniture. CHANG YOUR SCHEDULE!!!! I'M THE CUSTOMER!!!!!!
I loved shopping and best of all the attention and profession that Mrs. Marcela took care of us, my boyfriend and I were delighted, I would come again and that she attends to us, I really enjoyed her ethical and professional patience, my boyfriend and I were delighted
Easy process
My family and I return to this location for every piece of furniture we need and always have the best experience. Lily helped us out today get the deal that we wanted for the couch that we loved! Highly recommend going in and asking for Lily! She was the best.
Nice sofa sectionals - Scott was exceptionally helpful and polite.
Bad experience of buying a couch with Ashley. Ordered a recliner set, it came out damaged and i have been calling ashley customer support for the last 3 weeks and visited ashley store 3 times in last 3 weeks and no response yet. Lack of ownership and ignoring the voice of customer is a big red flag. Will not be recommending ashley and this store to anyone
Staff was not very knowledgeable when it came to pricing on mattresses . Ended up going to Rooms to go.
I was afraid the furniture would look different in my house, but the lighting was superb in the store so it looked exactly how I fell in love with it
First of all, comforting soon as you walk in the door, as i’ve been greeted with a smile by everyone that’s sat at the front 🔥 The vibe is very silent but caring. Though it’s a place of business, you can tell the workers like to interact and get a bit personal, as they should. Evvy handled me the first day and I was crazy indecisive, but she was patient, and I let her know that I couldn’t choose that day, BUT she didn’t hound me for the sale like most, she advised me to think about it and come back when i’m ready. Same with Mike, as they’re both amazing to work with and talk to. There wasn’t a question they couldn’t answer, as if they didn’t have the answer, THEY got it from someone who knew. Great energy, great team, keep up the great work and thank you so much fir the new mattress! Definitely about to sleep until next year! 🌹
Logan Hodges was very nice. :)
Mrs Liliana was absolutely outstanding. I have been in here 3 or 4 times before shopping for furniture and the difference in me purchasing this last time was the great service provided by Mrs Liliana. As a customer service professional myself, it was great to share this experience with her. Truly awesome
Rich Tobin was awesome. Great experience
Best furniture shopping experience I have ever had! Was greeted upon entry by Scott he answered my initial questions and didn't "hover" will we looked around once we found what we liked he quickly assisted with the purchase. I highly recommend Ashley furniture and suggest you ask for Scott. I will let you know how delivery and product is once it arrives.
Micheal Iannuzz was a great help while we were try to shop for a new sectional, made sure we understood the pricing and was incredibly informative on deals.
Everyone was so nice here whenever we were looking around for some new furniture! David Willis really helped us out in finding the perfect pieces for us. He was super personable and kind!
Bought furniture at this store and Russell was salesperson. Russell was great and will come back to this location for any of my furniture buying needs.
I went to this location to buy a dining table. I saw one that I fell in love with but was sure it would be too large. Gave the measurements to my salesperson, Russell, she informed me it would work and she was right. So happy with Russell and the store.
I visited this Ashley furniture location in search of a bedroom set and it was such an easy and painless experience I ever had while furniture shopping. My salesperson, Russell, was so helpful she pretty much did the shopping for me. I gave her measurements and what I was looking for and she found myself something I wasn't even looking for, but it was perfect. I recommend this store and Russell for any of your furniture buying needs.
Buyer beware!!! Stay away from Ashley's Home Store Towncenter!! We are on our 5th return and it's a disaster. Each attempted delivery is worse than the previous one!! Please save yourself the trouble and shop somewhere!!!!
I love the location and it has alot of different options! Sales staff was a joy to work with!!!!
We purchased a dining set end of May 2022. I bought 8 chairs and only 4 have arrived so far. Every time we call or go to the store we are told they have no date as to when rest of the chairs will arrive. I would not recommend this place to anyone. When they are making the sale they will lie to you and make false promises, once they have your money then you don’t matter. Go to a different furniture store, at least they will tell you upfront if there will be delay, so you can decide whether you want to buy or not. I am stuck now with Ashley, but I would never purchase from them again.
Ask for Shawn Crisp when you come in. He’ll keep you entertained while also being super informative about the product
The service was excellent! Salesman David Willis was the perfect amount of attentiveness! Helped me with all my questions about mattresses , he was knowledgeable and enjoyable to work with! Will definitely be back to work with David !
I needed a new couch and Logan S helped me find the perfect one!
Logan S was very helpful in helping me get the dresser I needed. He went above and beyond.
The store looked amazing & there were so many options. Logan S. was very helpful!
Russell B was great
Alda Leci Greeted us when we walked in Ashley.. She is the perfect sales person, I told her what I was looking for she walked us through the store, I got what I wanted, she was very patience, very Professional!!!! The store is layer out beautifully..
I purchased a bedroom set at Ashley Town Center, Jacksonville, FL I was assured that the furniture Would be delivered in three weeks. A week before the delivery date I gave away my bedroom furniture. The week of the delivery I did not get a call from anyone. I called the delivery company I was advised that there was no order and to call the store. I went to the store and they told me that it would be another month for the bed rails to come in. They tried to convince me to take partial delivery. The bed rails are the most important thing. I went to the store today they told me it would be another month could you imagine I would have all that furniture sitting in my bedroom and no bed. I feel they lied to me from the beginning. I also had spoken to some people in the store the first time I had gone in there and they had a similar story.
Great experience, go by and see Jonathan or Khoury those guys are great. Thank you gentlemen
Please please please save yourself the trouble and go elsewhere!!! This is by far the worst experience ever. I bought some furniture from Ashley's in October of 2020, the furniture was delivered in December of 2020. Nothing but issues with the sofa and the loveseat. Until it completely broke down in January of 2022 I filed a claim with the warranty services that Ashley's furniture works with. Those people are crooks and worst company i had to deal with. It took three months for a technician to come and fix the frame. And that happened after I filled a BBB complaint against the 5 star service company and Ashley's furniture. Not even a month later in May the loveseat broke again on the same spot. And it's been a nightmare dealing with these people. I still have no resolution and no one is helping me. Ashley's turn their back on you and don't care that their customers are being mistreated by the warranty company. Just go to havertys or rooms to go.
Big selection. Nice quality of product. Lots of choices.we will be buying from them again.
Got my recliners delivered today. The ashley folks dropped big boxes in my living room without assembling it. When asked they said they cannot do it though I had paid for delivery and assembly. Called customer support and they said someone will contact me in 24 to 48 hours. Until then what are they expecting me to do? Been an ashley customer since 2016. Now probably they lost my trust.
We went to Ashley’s at the Town Center. Liliana , my sales associate was very knowledgeable , she was very patient and helpful in selecting the right size of the sectional that we needed for my space. We bought the dining room set also and we are thankful for the smooth process.
Helpful and friendly service from salesman, Richard Tobin!!
I recently purchased a sofa and loveseat.Richard Tobin was our salesman.He is very knowledgeable and we had a pleasant experience. Looking forward to shopping again with Richard’s help.
I can’t believe I see good reviews about this place. It’s been such such a mess at this place, I was lied about how long it would take to get my furniture, they made me go back and forth to the store for a few days. Please do yourself a favor and go buy it somewhere else :)
Came into the store to find a new set for my living room and I had the most wonderful time! Ms. Brooklynn greeted us and showed us different sets, she was lovely. Thank you so much, Brooklynn, I’ll be back for my set for sure! :)
I’ve visited this store located at the town center not too long ago, I was very pleased to be helped by someone as Genuine and thoughtful as Brook-Lynn. She took her time showing me around so I never felt rushed, She was very Polite and well mannered. She has a great taste for Home design. I highly recommend seeking her out if you need any help. Or if you’re just looking for a professional opinion! Will most definitely come to shop again, Thankyou for the help!!
Johnathan Hogan was awesome great salesman. I will definitely send people his way. Thank You
Evvy was an amazing representative of Ashley and the Town Center location. Her product knowledge and recommendations based on my needs were so helpful it made buying easy! I won’t go anywhere else for any future needs! If your shopping, go see Evvy!!!!!
Amazing experience while shopping for my new living room set at the St. Johns Town Center location. Drew was very knowledgeable and answered all my questions. By far the best sales rep I have ever had!
went in to the store this past weekend did not know what to expect but once I got in the store it was great! Peyton was able to help me find everything I was looking for and answered all of my question. I will be sendind all of my friends to him!
Great experience and great customer service. Richard helped me pick out the perfect couch and bar stools for my living area.
When I arrived at Ashley Furniture, Russell greeted me with a smile and we discussed what I had in mind. She took her time and showed me many options all within my budget. I was very impressed with her pleasant attitude and great service. I will definitely be coming back as I continue to furnish my home.
I worked 10yrs in multiple furniture companies in US but I love the most -Ashley Furnitures since they catered with Good, Better and the Best qualities with reasonable price. I love working with David and Michel in our customer service. They're kind-hearted colleagues.
Russel was outstanding in helping me find the furniture I wanted for my new place.
Our experience at Ashley HomeStore At the St Johns Town Center was great! Russel Bluteau sales person was very attentive, kind and patient with us. I was there to help my boyfriend and his mom to buy a mattress. They both can’t speak much English so I was there to help them out translate their needs and questions. Russel was very nice to us while the process was made. Also, acknowledged of her job. You’re the best! I am sure we will make more purchases and I will make sure to ask for you. Thank you so much for your help. We appreciate it. :)
I was looking for a bed mattress and Logan Hodges was able to assist me in looking for the right mattress. He was also able to help me look for a bed frame. Will buy from him again!!
Logan Hodges helped me pick out a few accessories and my experience with him was great! High recommend him and Ashley Homestore!
I want to take the time to say Corey was an absolute help. Very informative and helped me get exactly what I wanted for my living room set. The delivery took a little while but Corey kept me posted the whole time and I got it I love the service and would stop by again for my bedroom set soon.
Russel was very accomodating! She knows exactly what i was looking for! Recommended
Amazing service as usual, thanks again Richard! never Been Disappointed Ever before!!!
Wow! $13,000 for a couch! Almost a grand to deliver!Yeah... No Mike! I was the guy who walked out when you went to talk to the "manager" about getting me a good deal. Ashley furniture- Florida's own version of NJ used car salesman!
Went in this store to explore some furniture options. I had a young lady named Brooklynn show me around and spend time with me showing me different sets. I was really impressed with her product knowledge and she made the entire process smooth and seamless. After visiting other furniture stores in town, I’d highly suggest checking this place out for your furniture needs. Ask for Brooklynn and you’ll be in good hands. My family and I will be returning for our future purchases!!
Very happy with my purchase! Understanding furniture has some delays, sales person Brooklyn was helpful with updating me and helping me pick out what i needed and fast!
WAS IN THE STORE SHOPPING WITH A FRIEND.. THE SALES PERSON BROOKLYNN WAS AMAZING.,. HER ENTHUSIASM WAS CONTAGIOUS, IT WAS A WONDERFUL EXPERIENCE. I WILL DEFINITELY RECOMMEND THAT MY FRIENDS AND FAMILY SEEK OUT BROOKLYN WHEN PURCHASING FURNITURE
David Willis and Jonathan Hogan are amazing guys! Helped us in getting our couchs and table! Highly recommended when going to ask for either of these men!!!
The people that work here are really nice. Corey helped my mom and I pick out a couch and table and chairs for my first apartment a month ago in less than an hour. He said it would be 2-3 weeks and I understand that there is a global supply issue so I have been patient waiting for my furniture. They were very good about texting me that they had not forgotten my order and that it was on the way. On Monday I received a text saying I could schedule a partial delivery and that they would let me know the time. I work odd hours and my days off are days they don’t deliver. I explained that I would be available until 1pm because I have to go to work they day I wanted my furniture delivered so they scheduled me for a guaranteed morning delivery. I get a call this morning (my delivery day) saying my furniture didn’t make it on the truck and it wouldn’t make it until maybe 1pm. I am young and this is my first furniture purchase I don’t know how to navigate these things, I started crying because I was nervous and tried to explain to them I needed it before then and the lady was not understanding at all. I called the store again and got a much nicer lady who has told me she will try her best to get it to me by noon but so far it has not arrived and says they are on stop 6 and I was stop 1, so it looks like I’m not getting it. No one seems to actually care if i get my furniture that I’ve waited a month for and had a guaranteed delivery for. Don’t trust this company.
Made an order in the store for a bed for $2029.97. Came home to look online $1029.99. Both were offering delivery with assembly for $249 on top of the price. Customer service answer was - all store are owner privately...
I'd say one of the best furniture stores in Jacksonville if you want to get the best prices! SEE JONATHEN really
I usually don't have experiences that are too bad with this store, but recently we were lied to by a salesperson about their bed policy. It's my fault for not getting it in writing, but I'll never make this expensive mistake with another Ashley store in Jax.
I like what I bought but have been dealing with incomplete order for 6 weeks with no end in sight. Each time I speak with someone I am told something different and they will only take your information to send to someone higher up to only not call you for days on end. I have shown up in store to rectify. I currently have pieces of furniture sitting on my floor and my mattress that was delivered without frames to be told my frame is on backorder. They sent loner frames that broke. They take zero responsibility and are now not even giving delivery dates. If they give you a date please know that it is a HUGE guess. They showed up within a week of my initial date but failed to mention that items were not being delivered that day (missing dresser, headboard/footboard, and rails). All on backorder. Since then when I check dates keep moving and they also switched my order on the type of rails they are sending me but I can't seem to get someone to contact me regarding why the change other than, probably because they can get in sooner. It's a disaster and no one responds. Please do your due diligence as I know that this doesn't happen to everyone but I found thousands of people with the exact same MO. Have a problem, of course we will fix it, let us fill out this form and someone will get back to you for then Ashley Furniture to ghost you. Good luck!
Got a new super nice sofa for under 2 thousand doll hairs. Mason was fantastic. Will share a pic in 6 weeks when it gets delivered.
I bought a table from here back on Black Friday, its now May and still don't have it. They still got my money though. Might need to mention that the sales team went out of there way to lie to me about there not being free delivery on items and tried to hide the warranties being tacked on while they rang up my purchase. Had to go to corporate to resolve all these extra ($600) charges. They still couldn't get me my table any faster though...
Better than their competitors.
I loved everything about this location. The color schemes were so well put together it really gave me an idea of how I wanted my own home. Jonathan Hogan was an awesome sales person and a great asset to your team. He was very knowledgeable, well spoken and polite. Keep being awesome Jonathan! Thanks for all your help
Walked in and walking in my direction was a CSR who kept walking. Didn't find what I was looking for. Heading out, saw three CSRs standing together, including the one who walked by me, they all turned their heads would not have acknowledged me but for me stopping to ask a question. Horrible customer service and experience! Don't be selective with which customer is greeted, treat every customer cordially. I purchased my daughter's bedroom set at RoomstoGo much better customer service and experience!
Go see Johnathan if your looking for quality not only furniture but service.
Andrew is amazing! My best experience ever at a furniture store.
What an amazing experience with our sales personnel Mr. Jonathan Hogan! He is really knowledgeable, personable and extremely helpful. He made sure to inform us of all specials and was able find us the perfect sectional for the size of our family room. He was certainly patient and my husband and I shopped around as well as viewed another furniture store nearby. For the price and quality of our new sectional, we really got an sweet deal!
Saturday Afternoon visit Evie was very helpful, listened to what we were looking for and showed us what was available - no wasted time looking at things we don’t need ! Four stars only because we couldn’t find what we needed and couldn’t order items in a different color. #Recommended #VickieTravelz
Not very good places for me still waiting for your. ?What we order just so upset
STAY AWAY FROM THIS LOCATION IF YOU CAN HELP IT! No one in this store cares about the customer. Period. When you make a complaint the store manager and regional manager won't even reach out to you. They don't care if they are in the wrong, they will still try not to come to a resolve that best suits the customer. No one in corporate actually cares enough to do anything! Literally just save yourself from this company in general because if something goes wrong, no one will support you or try to help and make things better. I wish I would've never purchased anything from this store. We have been treated unfairly, lied to and given the run around for an entire week. Just don't shop here.
We purchased a mattress from Peyton about 5 months ago and loved it so much we came back to get more furniture and another mattress for my mother. He was once again able to help me answer all of my questions and got me a great deal as well!
Place is a fine establishment, with a great staff of energetic people working throughout. Great prices and deals for all your household needs!
I think the worst part about this place is the promises to contact you or make things right with zero follow through. The second my sales person had made the sale, they completely lost interest. They barely cared about walking me to the desk for me to pay. I understand that Covid is causing delays, but they will let the date come and go that your stuff is supposed to be delivered without a phone call and then text and let you know it’s going to be another month. It’s interesting to me that they want their money upfront, but then can’t do basic customer service things even when there are major delays. They have the time and manpower to contact you and try to upsell after the fact, but not to try to address concerns. I spent about $4000 at Ashley’s this last year, but I will never spend another dime with them.
We were assisted by Mike Durgan in the purchasing of a living room set and mattresses. He is super to deal with. A great personality and smile as well as very professional. He moved side tables from other areas in the store to place near a couch for me to see them together. Always pleasant!
My husband and I were looking to buy a new mattress. We have different sleep styles and needs but the guidance and help from Brooklynn at Ashley in town center, guided us toward the right one. Brooklynn was kind, informative and knowledgeable about mattress styles and our particular needs. I’d highly recommend Ashley at town center to any friends or family. Absolutely Go see Brooklynn!!
Great experience! Samer and Brad were both extremely helpful-- and patient. I'll definitely be back!
My review is based on the fact that I haven’t received a call since my order in November to inform why it’s 3 months past delivery date. I know there is shortages in the world and difficulties shipping, but this is the customer service I would expect from the dollar store. 2 stars because the item was priced at 1600, and they beat an online price that was $980 Edit: as of 4/25 still no call or bed. It’s been 7 months
We have bought our last 3 couches at Ashley and we are very pleased with the service and quality. This time around Corey made our experience so enjoyable! He was friendly, patient and made sure we found the perfect couch for us! We will continue to shop with Ashley for all of our furniture needs.
Upscale prices and nothing really unique for the prices. Better off going next door to furniture source. Better selection.
Everything is backordered or they don't know when the furniture is coming. Ordered a bed in September/October 2021. Was told it'd be delivered by December 9th. Didn't arrive. Was told it got pushed back to December 27th. Never arrived. Then I was told late January. Pushed back to February. Then I was told end of March. Called again last week and now they're saying middle of May. My tables I ordered are backordered indefinitely. So now I don't have a bed or frame. Tables will probably never arrive All they care about is the sale. They won't call you to update you. You have to call them and they scramble to find an answer.
Franklin is incredible . Seemless experience because of him
Beautiful store, friendly and relatable staff that didn’t try to swindle you and made the process of buying furniture simple 👌🏽 ask for David 💯
My wife & I recently visited Ashley Home Furniture store (St. Johns Town Center-Jax, FL). We were shopping for a new mattress & bed-frame. One of the employees (Jordan) was very helpful in helping us review the various mattress brands & bed-frames. The store staff were friendly, kind & easy to work with. We bought a new bed frame & mattress there. We love Ashley.
Great selection and good prices, excellent sales people!!
This is my third complaint against Ashley Furniture, which has to do with the SAME PROBLEM! I spoke with them a week ago and have yet to hear back. I called them to follow up, now, Im being told they will not do anything. They did not finish their job from what they already broke. As I tried to contact them multiple times with no response. They made the bed completely unsalvageable! I spent serious money on this bed and the set! This is an ongoing problem now for the 5th year. Now, I am in the middle of moving and all the screws were stripped and drilled in incorrectly to even get the bed apart, the foot board is still warped from the original incident caused by their techs that was never fixed, there are missing screws not holding pieces in place, the one peg is broken because they leveled it wrong, and the wood is chipped where the screws were drilled in! Now I DO NOT HAVE A BED! Ashley Furniture is telling me I need to PAY to have them come REPAIR(not even replace) the damages THEY CREATED! I take very good care of my belongings and that fact that they are putting this on the customer is BEYOND me! This is completely unprofessional and honestly from the money spent, money feels stolen from me for what the outcome has been! I am beyond upset and angry and I will take this as far as I need to. I have plenty documented and will be looking for a resolution!
Nice selection of furniture very well set up. Friendly people working there. Great prices.
Some of their stuff was just too expensive to be believed.
They do not have furniture in stocks. If you want to buy furniture , the will be delivered after 5 or 6 months.
Wow this place is awful. Customer service is trash and depending on who you talk to will depend on your price. Go Somewhere else.
Unacceptable! Purchased a dinning table “Logan” was our salesman. Purchased in October it was paid full. It was supposed to be delivered in November 27, then December 12 , then December 27 still at this point haven’t received it. I called and they said they already have the table but my chairs will be there in March. No call, no explanations no nothing. I canceled the entire purchase and will never ever buy there again. I call would made a big difference.
While the buying process itself was easy, since I left the store, it has been very disappointing! When I purchased my bedroom furniture, it was 12/12/21. I was told it was to be delivered in 4-6 weeks. Signed into my account today to see if any updates were available and it didn't even show my purchase. Contacted them via customer service chat, and they were zero help because they couldn't find my order. I had to contact the store, which told me that 1 piece was scheduled for 2/4 and 1 was 2/15, but the rest were backordered! NONE of this information was relayed to me via phone, email, NOTHING! The scheduled dates are out of the 4-6 week range, and the others are up in the air, and you didn't think that you should contact the customer?? I get that we are in a pandemic and there are issues, but this is UNACCEPTABLE!!! I'm SO disappointed!! I WILL be looking elsewhere for furniture and cancelling my order if I can find something similar to what I purchased there. I can assure you that I will not be purchasing anything from them in the future!!
STAY AS FAR AWAY AS YOU POSSIBLY CAN. This business has thousands of my dollars and cancelled half of my order without refunding me. I now have half of the things I paid for delivered, and the other half they cancelled. I have had to broker 2 months' worth of communication between their own teams because they do not talk to each other internally and leave the onus on the customer to solve the problem. Tristan helped me pick out mostly items that were “in stock” because I’m moving out of state and needed everything no later than early January. Turns out when I contacted customer service only a day later, most of it was actually backordered and instead of getting everything by the time I move…I’m left to have it delivered to its original location in Jacksonville and have to come back to Jacksonville from my new home (out of state) to pick it up once it’s finally delivered. What’s more frustrating is when I try to ask customer service about this, they can’t help and send me to the store to talk to Tristan who hasn’t called me back. I can now see online that I could order the same exact table today, online, two months later, and get it almost immediately. But, that same table I paid for over a month ago doesn’t have a timetable on delivery, still. It’s overall just frustrating and adds unnecessary complication to something that I was trying to make very simple by ordering so far in advance, in person, with mostly “in stock” items which apparently weren’t in stock. After all of this, I asked for two things to be cancelled and the in stock items to, finally, be delivered. I expected a refund for the two items I cancelled. Instead, the store cancelled the remainder of my order which means I now half half of what I ordered and they cannot even locate the order. Better yet, they haven't refunded me for what they cancelled. This business should not be in business. This is the worst customer experience I have ever had. Ever. There have been some bad apples, but this business takes the award for the worst.
If I could give them 0 stars I would!!! I bought sofa and loveseat from ashley 3 weeks ago and when it was delivered the power cords were missing, one of the splitters was completely mangled and the back of the sofa had some damage!! The delivery guys called in all the discrepancies, but, 3 weeks later, I have yet to receive a call, email, or text from anyone! What great customer service!
Purchase qbout 13k worth of furniture..... it was delivered within 4 months and some items were damaged but replaced without a headache....... it took a long time but the whole world took a long tune anyway
I had an excellent experience from the second I walked in the store. Picked out all the furniture only to give our new moving address and be disappointed they don't ship that far. David worked with his manager to get us what they could before moving but will have to order the rest of the pieces at the new local store. No Worries!!! How far they went to get what they could meant a lot! I definitely recommend this store & David as your sales specialist
To say the least Ashley home store absolutely does a great job at taking care for the costumer for starter they drop my new set of recliner to leave all the trash near my house and to top it off a cancel the second order to have them processed to deliver the products at my front door after they were told that the order was cancel and a team member reached out to me to tell me the table arrived. Told team member order was cancel to take tables with him and he just leaves them on my front steps. Great job guys guess communication is not a big deal. Now I’m having to take out my work day to clean your mess and your screw up thanks
Ashley furniture is the worst! We bought a sectional sofa 6 years ago from them! BIG MISTAKE!!! It was not leather but they told us it was the next to it and very durable and if we bought the Protection Plan with it we would never have a problem! WRONG!! They said it would cover cuts, peeling, etc! After 4 years it started peeling and when we called they said they no longer covered that sofa and could not do anything! We called the home office but the President would not call us back! The only thing they offered was a store credit of about $200! How is that going to help when you have a sectional!! My husband and I are on social security and my husband is a Veteran and this is what you get!! I would never recommend this furniture store!! Be careful!!
Recently purchased a sofa, ottoman, and dining room set and couldn’t be happier! Brook-Lynn was very helpful throughout the process - taking the time to walk me all the way through and help me find exactly what I was looking for. She has an intimate knowledge of the inventory and a keen eye for design. I would highly recommend seeking her assistance and leveraging her experience for any furniture purchase!
Very pricey, looking for real wood and real leather furniture. Lots of furniture there but not what I was looking for.
We bought a living room and dining room set a couple of months ago. Franklin is who helped us, and he has the best customer service we have ever experienced! He listened to what our needs were and helped us to pick out the perfect pieces. He gave us his card and followed up with us when our end tables ended up on backorder to help us pick out new ones. He checked in after our delivery to ensure all went as planned and was delivered to our satisfaction. He is one of the best! We highly recommend him and will be happy to give him our future business.
Richard’s customer service was through the roof! Never once was pushy. Was very calm and extremely helpful. GO SEE RICHARD for great customer service!!
I would not recommend this place, I purchased a sofa and they told me a can pick it up the same day(saturday) but I couldn't because it was about time to close. So they schedule me for pick up on the following Tusday and now they are saying that it won't be ready until Saturday, and I went to store and the manager told me that it will be delivered on the next Tuesday 10/26. The agent sold me this sofa just for a commission lying about availability. The manager just apologized because he was new. Horrible costumer service.
Very friendly and helpful staff
We have bought two full size beds, a dresser, and a sectional from Ashley Furniture. Each time we’ve been in, we have worked with Evvy and she is amazing! She listened to what we were looking for and showed us several options that fit our needs and our budget. I would recommend this store based on her knowledge alone!
I would recommend this Ashley’s Furniture to anyone for how the staff treats their customers. I had the pleasure of meeting and working with Evvy. She was amazing. When I recently had to get a new bed and couch from Ashley’s and she made sure everything was handled and perfect until I signed off on the delivery paper. She cares about her customers. If I ever need more or new furniture I will be going back there. 😊
Sandy was so very kind and helpful I will be back to purchase more furniture in the future!
We purchased our living room set about 5 years ago from the Orange Park location. It was a process and they were very rude. We were looking for a bedroom set recently and were recommended by my mother to go to the Town Center location. Alda was our sales rep and she was very understanding of what we were looking for and extremely helpful. We decided to buy but asked for a price match. Alda went to the manager, Luking, and we were given the price match without issue after showing proof. The process was extremely easy and pleasant, much better than the other location. The only reason no 5 star is because it took us absolutely forever to get the furniture, and we couldn't get it all at once (covid), but that was a warehouse issue. It was a long process getting the furniture, but Alda helped us whenever we needed and we went back for mattresses. Ask for Alda and make sure Luking is there, they were really great.
Good deals , good services, Andrew was a big help
Great merchandise
Terrible experience buying from this business. I understand the current supply chain issues so my wife and I started shopping very early for furniture. We paid in full and had an agreement that we could not take delivery until November. Salesman told us that was no problem. Well he got the sale and that was the important part I guess. A month later we were told we had to take delivery now or lose our furniture with no guarantee that they would have furniture for us in November. I had to take delivery in my current house and store in my unconditioned garage space. I will now have to move and set this furniture up at a later date. The worst part is I had to drive to the store 3 separate times to discuss and resolve this. I could never get anyone on the phone and they would never give me the courtesy of calling me for updates while we worked this issue. The rest of my house is being furnished by Haverty's on Atlantic. Great service, great quality and they have worked with us on delivery.........done everything we mutually agreed upon. They will get my business going forward. Ashley Furniture will never again see me in their stores.
The store was under construction/renovation and had an alternate entrance. Stock and showroom appeared to have limited selections. The quality of the furniture offered was not so great with a lot of veneers and composite wood. Salespeople were predatory, you couldn't get past the entrance door without several contacts and attempts to "help" you. Went to a competitor and had a much better experience. Look online before stopping in.
Great overall experience, Mike D was awesome, helpful, and always available for questions even after we made our purchase.
Completely dissatisfied with my purchase and this company. Purchased a $2000 couch and when it got delivered it had dirt marks, rips, sticky patches. Delivered after months I may add. Still currently waiting on a wedge I ordered back in March. Finally was getting couch replaced… the couch was even more covered in dirt marks then the current one. Was told a manager would call…. Still haven’t heard from them. Would not buy from here ever again, nor would recommend. Don’t be stupid like I was and buy from here!
These guys are cheaters, please avoid Ashley, there are better stores and trustworthy people available for furniture shopping. I ordered recliner sofa/ loveseat, it was delivered to me and the recliner stopped working after few days. The recliner also had USB charger which I used to charge my phone and it completely destroyed my battery. When I contacted the sales person he kept saying someone will contact me but that never happened and than I has to escalate to corporate office, they replaced the recliner but the new recliner too was faulty with LED lights not working, till date this has not been fixed or replaced. On my phone damage they just ignored saying its not due to defective recliner sofa USB and cell phone must be faulty, really shameful on their side. I have wasted so much time chasing & contacting them to get the items replaced/ fixed. They really don't care once the items are sold and money is paid. This was my first and for sure last time with Ashely as there are many other reliable and trusted stores available. Please avoid going here as you too may be cheated.
horrible just horrible. did not even deliver my items on my schedules delivery date now who does that!? took off work for this.
I highly recommend Russel for all your purchases at this store, she goes the extra mile to make sure you get the best deal and are treated properly.
Mike Durgan is the man you need to find when shopping here, well informed, had patience with me and my indecisiveness and over a great guy! Will definitely be back to purchase future items from him.
Went by To look for a leather sofa I’m searching for and salesperson would not stop harassing me when I wanted to leave. They didn’t have the sofa I wanted and lady would not stop pressuring me and telling me I was “rude” because I didn’t want to hear her sales pitch on a different sofa. This experience at this store is always horrible and I will never go back. Last time I went to look at a tempurpedic mattress I picked one out but the salesperson wouldn’t stop selling me on a different one so I left and purchased it at a different store the same day.
little work here added a door and sidelight to the store
Great customer service 👏
I stopped in looking for a sectional. Mr Franklin, the manager assisted us. He was awesome. Helpful. And most of all, he didn’t make me feel uncomfortable when I told him that I wasn’t ready to purchase. He gave me his card and let me know that he was there to serve me when I was ready.
Amazing
Good price and friendly sales person
If I could give this place zero stars, I would. TLDR: If you want your furniture to basically be held hostage this is the place go order from!! But seriously, don't ever buy furniture from here. My boyfriend and I were going to move on June 1st, so we went shopping here in early May to look for a couch. We seemingly found the perfect couch and everyone was super nice. The couch was a great price and we left pretty satisfied. The problems started afterward. We were quoted the first week of June for delivery, which at the time we thought was perfect because we weren't moving until then anyway. Fast forward to when we moved in, we were then texted a new quote of June 14. Ok, fine no big deal. Then we were notified it was pushed back ANOTHER week to the week of June 21 and we were quoted a delivery day of that Thursday. The day of the delivery came an dwe were notified that the delivery man noticed it was damaged before he started driving over here, so they would have to order a brand new couch. At this point I'm starting to get frustrated because it's been pretty much 2 months since I ordered the couch. I understood there were production delays because of COVID but this was starting to get ridiculous. We were quoted the following week so at this point we are in July now. Fast forward to the new Thursday we were quoted, we received a delivery time quote of 3-6 pm... then were told 6-7 pm... and the delivery driver never showed up. We called the next day and were not given any explanation on why it was delayed and were quoted ANOTHER week. We got a delivery fee refunded and decided to give them one more week. Now it's Thursday July 8th and they called us saying it was delayed another week and we were done. We demanded a full refund because we have had enough and decided to order from Wayfair instead. I had heard through TikTok of the insane delays and damaged furniture that Ashley Furniture delivered, but I had been willing to overlook them because family and friends had always ordered from Ashley Furniture with no issues and the price seemed too good to pass up. I've learned my lesson and will NEVER give this company another dime of my money. Do yourself a favor and order from somewhere else. The good reviews on here are probably because people have not received their furniture yet. It's only a good experience inside the store. Once they have your money you'll be disappointed in the end.
The worst costumer service. And they did not comply with the delivery of the furniture
Dave did a great job helping us find exactly what we were looking for at a reasonable price.
Great place for quality furniture. Can be pricey if item is not on sale.
Great customer service. Wonderful Sales Reps (Logan Seal & Richard Tobin). We will be back. 😁😁
Evvy, Mike, and Michelle were excellent with my purchase. Evvy was very thorough in making sure that my order was correct before processing any paperwork, knowledgeable about merchandise availability and up to speed on giving answers to every question I asked to become comfortable with making a purchase. Michelle went the extra mile to double check my order with a fine tooth comb a second time before processing, she even made a phonecall to the financing bank to clarify anything that was uncomfortable about the thought of financing. I had a very hard lesson in dealing with other furniture stores, but Ashley at St. Johns Town Center and their customer service has won me as a long time customer!
(Translated by Google) Buy a very good quality room set, 👍💚🌷 (Original) Compre un juego de cuarto de muy buena calidad,👍💚🌷
Just moved from New York needed to pick up a bedroom set for our 17 year old grandson. Went into Ashley furniture after shopping around selected the bed tall chest, 2 night tables and dresser with mirror. When we got home we decided to show our grandson his new bedroom on the Ashley website to our surprise the price to everything we had just purchased was less by a difference of 1300.00 dollars. We went back to the store spoke to the associate they said it was a franchise thing and that prices vary that is not true. Be wary if we had not decided to view the set on their website we would have never known they were over charging us by 1300.00 hundred dollars. They fixed the problem quickly without an argument. Obviously this happens often. God only knows how many other customers have they duped. Super annoyed.
Had a wonderful experience at the Jacksonville Town center location today. Mike Durgan was our sales associate and he was FANTASTIC. He helped us find exactly what we were looking forward within our budget. Super cool experience overall
Awesome! They make sure you get the best deals.
Worst furniture buying experience my husband and I have ever had. They quoted us a number and made us run our credit for that number then later came back and said that original number was wrong and added in $800 more for what they had quoted us. Extremely unprofessional, lying staff.
I relocated from California and needed a house full of furniture. I didn’t realize that due to COVID, it would be difficult to get items in a quick amount of time. Well, lucky for me, I had the amazing salesperson Logan Hodges greet me at the door and help me. Logan went throughout the entire store with me checking on delivery dates for SO MANY items until we finally narrowed it down for everything I could get as soon as possible. I can’t begin to tell you how patient Logan was as we walked around the store over and over again. Even when I changed my mind a few times he was so kind and professional. Some items I was able to get in a few days and others I had to wait a few weeks on but nothing like the other furniture stores that were telling me 6-9 months for delivery. Logan worked with me on pricing too. My furniture all arrived. I had one item with slight damage and it was taken care of and replaced. I was very impressed with the delivery staff and the communication from Ashley prior to delivery and also checking afterwards to make sure everything arrived OK. (I chose texts for notifications and this was so convenient). I had never shopped at Ashley Furniture before, so I didn’t know what to expect. My experience was above and beyond a positive one. I can’t recommend Logan enough. He even text me a few times to make sure everything was arriving OK. That’s amazing service! Thank you, Logan! You’re the best!
Good variety even with store renovations going on. Staff not overbearing at all
Fantastic prices!! Really good looking furniture! Looking for a couch for a reasonable price, then this is the place to go! We didn't want to pay $6k for a couch and we found one we loved for right at $2k!! Very impressed!!
5 yrs ago I purchased $25,000.00 of furniture and while playing with my granddaughter 3yrs old rolled up against the foot board and it fell too the floor. After observing what happened it seem I purchased (fiber board) replicating wood for the amount of $2100.00 for both. Call for assistance too NO avail. I personally wouldn't buy Anything from them ever again. There products are cheap made of fiber wood NOT WOOD. Please heed this WARNING.
Be prepared for it to take forever to get your furniture, not to mention you will have to pay the full price for it to even be delivered. Also, if you get a sectional like I got then the pieces can be delivered at separate times (one piece was scheduled to be delivered almost a month out from the other two pieces) so if you don't like what you got then too bad. When I called to talk to them about working with me on delivery and what if I don't like my purchase I was told "This isn't a pick and choose kind of store, that's why we tell people when they order to make sure they measure and that you like it in the space before you order it". To that I said "Noted, give me a refund". It's not worth the hassle and the hoops and then to be talked down to when you express your concerns.
Large selection for every room in your home. Sales person answers all your questions and is very knowledgeable about the individual companies making the furniture.
Extremely disappointed with Ashley Home Store. Will never EVER purchase anything here at this store. I have purchased a room set on MARCH 14TH , and i received my items on time BUT, I have been waiting almost a month to received my bed rails . I'v been told already 5 times , that the arrival day is getting delayed because of COVID which is understandable but they don't communicate with me unless I call.
Ordered a lift top coffee table. Waited two months for delivery. It was delivered today while I was at work. I came home from work to find a big dent/scratch on the top. Not sure how the delivery workers missed it, or they just didn’t care. After spending $500 and waiting two months for delivery, this is unacceptable.
Buyers need to know that there are no returns allowed. Purchased a new living room set too fast before finding out I could not get my money back if I changed my mind. I found a much higher quality leather set at Woodchucks that could have been delivered that week for much less. Ashley Delivery fees are very high. I will never buy furniture from them again. They have had my cash money since January with no delivery date in sight!
Always a good selection of furniture on the show floor, the employees are very helpful and knowledgeable.
Cheap quality furnishings, crowded display with high priced goods.
On the first piece, I was told they would be delivering my item, they even confirmed. I waited and they called me after the delivery timeframe to tell me that the item never even made it to their warehouse and would be another 10 days. I finally get the item and it was dropped off in a box not put together as I was told it would be. The 2nd piece was delayed and I asked for an update. They never called. I finally called today only to find out it would be another month. My friend warned me not to order from here as this would happen, I wish I had listened. Also, they are saying the delays are due to COVID however she ordered her stuff before COVID even happened and it was the same Song and dance.
Good furniture
They didn't have the style we were looking for, but at least the pandemic keeps the vultures from smothering you!
Worse place to buy your furniture. I have order my two sofas and some other items on Dec 9th. Still I have not got my delivery yet after two months. They keep changing schedule from the warehouse. It seems like they do not care about customers. Their logistics system is very fragile. Also, sales people are like the car dealer salesman. Night shift manager at St. Johns Town center is very rude.
Our sales associate was wonderful but the person that checked us out forgot to deduct my gift card. She did the sale again, saying that she voided the first sale but my husband's acct. was hit with both sales.
Andrew is an awesome associate. He is very professional and knowledgeable. Helped my daughter pick out her new bed frame and mattress. Will definitely be back to see him.
Andrew was extremely helpful and informative. He answered all questions we had and made picking out a bed frame and mattress super easy. Could not have been happier with the service he provided.
I am very disappointed in our experience with Ashley Home store. We were told our couch would be delivered Jan 16. The date was pushed back over 4 times, and now the scheduled date is February 6th. I called several times and there was no effort made to speed up the process or simply apologize for the delay. I understand the pandemic has caused these delays, however we were never made aware there could be delays when purchasing the couch. We sold our other couch planning to have this one the same day and so we have been without furniture to sit on for over 3 weeks. Our coffee table is now delayed 2 additional months. Overall terrible experience to simply order the furniture. Although I completely understand delays the customer service was terrible the 4 separate times I called.
No pressure then you Warm up to your customers and give a great deal!!! What !!! Special thanks to Tim Mathes he’s the one to go see. Knowledgeable staff about foreign and domestic products they know the competition and their own inventory fairly well and are competitive and willing to work deals on items. Great team and a good buy for first time apartment shoppers to the big home purchases.
⚠️ DO NOT BUY AT ASHLEY FURNITURE STORE IN JACKSONVILLE FL,,,I AM WARNING YOU.... I HAD A HORRIBLE CUSTOMER SERVICE EXPIRIENCE (THE WORST EVER!!. POOR QUALITY MERCHANDISE STAINED AND DENTED OUT OF THE BOX ITEMS. WE HAVE MADE MANY TRIPS BACK AND FORTH WITH PROBLEMS CAUSE AT THEIR END WHICH NEVER GOT RESOLVED. WE PAID FOR NEW ITEMS AND GOT OPEN BOX ITEMS, INSTEAD MANY MISSING PARTS FOR ASSEMBLY ..I AM SEEKING LEAGAL ADVISE TO FILE A FORMAL COMPLAINT WITH THE BETTER BUSSINES BUREAU AND THE DEPARTMENT OF CONSUMER AFFAIRS..ENOUGH IS ENOUGH..
Mike was very helpful and got us a great deal!
Michael and Hedi are great. 5 star product with 5 star customer service.
Michael was helpful, pleasant, personable and professional. We appreciated his flexibility and timeliness.
After adding a protection plan to my purchase without consent the paperwork they gave with promised items covered is not true. The plan actually covers nothing and there isn't anyway to get a refund on the purchased plan.
With the delivery of my furniture today my Ashley Home Store experience has come full circle. Not only was the customer service person (Brandon) extremely helpful but, the delivery team was prompt, courteous, and very professional.
Mr. Franklin was very friendly and pleasant to do business with. He was very helpful in helping me find the furniture I wanted without being overbearing and pushy. He made my shopping experience a pleasurable one. I had looked online at furniture to get an idea of what I wanted before I went to the store. The prices in the store were higher than the Ashley home store website so he matched the prices that were listed online. The store has a large selection of furniture to choose from . My furniture won't be delivered until next week so I cannot do a review on the furniture yet . My overall experience with this Ashley home store was excellent.
Mike was amazing and gave help quickly and efficiently! Come to him for any mattress needs, makes the process easier and smooth transaction!
Very poor quality sofa and loveseat set. You would be better off buying from Big Lots as it would be less $. At least they gave me new cushion fillers the sofa still sinks where the 2 cushions meet so you cant sit there comfortably.
If I could give 0 stars I would. We paid full in cash. We ordered furniture in October got final delivery of bedroom set January 4. No one from Ashley home furniture called to give any updates I had to call every couple of days to check the status. I am beyond disappointed and would advise anyone who is thinking of going there for furniture to find another place. They were also very rude. Terrible experience. I will never in my life go back!!!
Way over priced for cheap craftsmanship. Trust me they are not high quality or atleast what I looked at smh
Mike was the best!!
Mike is absolute best! Endearing, thoughtful, and really cared about our needs. We will continue to buy from this store and him from here on out! Thank you for making furniture shopping a pleasant experience!
Mike was very helpful and friendly answering all my questions with a smile on his face.
Where is Furniture craftmanship materials are falling apart on our couch. All furniture we purchased from Ashley has ripped,broke,faded. And damaged my new floor! Mysteriously Ashley cant find the Warranty i purchased. The store employees repeatedly put down both warranty companies.
I bought new furniture in February. Have called to file claims (after sitting on hold for almost an hour each time) to be told email pictures. Emailed pictures, they text and send parts with instructions to call when you get the parts. Call when I get a massive shipment to sit on hold for another hour to find out they will notify the technician. Technician texts me. Not the right parts. 1 more month, repeat the process. Still almost 4 months later, I am embarrassed to have anyone at my house to see my “ASHLEY HOME FURNITURE”
Great Service!
Great prices and Mike Durgan was really helpful.
They do not honor the delivery date, change it on multiple occasions.
Salesperson was very friendly and helpful. Instead of being a "car salesman" type, he went out if his way to help us get the best deal possible! We have gotten all of our furniture from here and will continue to do so! Alfonso was excellent!
This has to be the biggest scam company I have ever had to deal with. I bought a couch from the in February of 2021. I also bought the 5 year warranty. I am military so we moved out of the state. Now that I have had a issue with my couch the store and the warranty company refuses to do anything about it and told me the best they can do is refund just the amount of the warranty.. never buy from a Ashley store. Biggest scam I have ever had to be a part of.
Nice looking furniture. We bought a reclining sofa that was still on sale for black Friday.
Sales man was nice, but our order was completely wrong. Now had them out three different times and still do not gave the right recliner. Rediculous
Great customer service! Nice quality and affordable prices.
I had bad experience with them. they told me we will deliver your furniture after two days, then i surprise after two days nobody call me, back then i went to the store and they told me sorry about this stuiition, but we will deliver your furnture after two weeks. I felt very angry.
The entire company is garbage I will never buy their products ever again. Had my couch break and had “warranty” . Went through the lengthy process of a claim 2 months later they sent me the wrong part. Try to talk to a human and they are all inept robots who can’t problem solve and understand my situation. Couch isn’t fixed. Do yourself a favor and just find some nice used furniture on Facebook marketplace or something.
Richard was great. Explained everything and gave us great price.
First time there. Ordered some great pieces of furniture for our den. Can't wait to receive them. Our sales representative, Andrew was nice and very helpful with our questions.
We spent over $4000 on a table and chairs, paid all up front with the guarantee it would be delivered 9/25/2020. On 9/26 I called asking where my delivery was (since I was never notified of the “guarantee” changing). Was told then it would be at my house Guaranteed on 10/17. On 10/17 I called to ask when time it would be delivered. Was then guaranteed a third time it would be here 10/25. Called today and fat boy chuckled stating it would be here on 10/30 guaranteed. Not once did anyone from Ashley reach out to advise the change in shipping, not once did they apologize, nor was an explanation provided. Just 4 “guarantees” that mean nothing. They damn sure are not providing any kind of refund of the price or of the $300 delivery fee that came with 3 (and counting) BS “guarantees”.
Having to update my review, seeing as the delivery was mis scheduled and I am now having to waste 2 days of my vacation time to be able to receive my items.
Very helpful in finding the perfect mattress and helping me to decide on which bed to decide on from a set that had 3 different kinds of beds...
Please save yourself the money on the so-called Platinum Warranty plan. It's a complete scam. First they require you to jump through hoops, taking several photos from several angles and then usually retakes. After that, they find every reason on why you are NOT covered. I have a small tear and stain on my sectional. Because they were not caused under a "single incident" the claim is denied. 3 stars because my buying experience in the store was pleasant. Minus 2 because the Sales Associates should know better than to up-sell a worthless warranty plan.
By far the best furniture store in town. The manager Julie is absolutely fantastic and her dedication to the customer's needs is commendable.I recently purchased a good amount of furniture and she toom care of all my questions and resolved all the issues to my liking.
The staff is a little overbearing in selling to you, almost like used car salesmen. I just want to look at the furniture. If I have questions, I'll ask.
Great customer service plus we got a great deal. Thank Mike for your service 🙌 👏
What started as just wanting to get my mother out of the house turned into a GREAT experience with Jak. Without knowing my dad had recently passed, Jak catered to my mother as she tested beds. After sleeping in a recliner for over 3 years he was able to convince her of all of the benefits of a good night's sleep which led to not only a bed purchase, but also a vanity purchase. I heard her tell him that she'd wanted one since she was a little girl. For anyone considering purchasing furniture, I highly recommend Jak McCurdy for an OUTSTANDING shopping experience.
Stay away from this place! We waited over TWO MONTHS for a new bed frame when we were told it would only take two weeks. Then, after two months when the bed frame was delivered, it was the WRONG bed frame. Not to mention, the delivery was 2 hours earlier than the 3 hour window they had provided me so I had to leave work early and rush across town. We had family coming in that weekend so we really needed a bed frame for them to use while staying with us, and the one delivered to us was not correct. So, we spoke with a manager and specifically told her that we needed a PLATFORM bed because we don’t have a box spring. She placed the order for the correct original set (which she told us would take another two weeks to arrive) and then had a loaner headboard/bed frame delivered so that our family had somewhere to sleep. When the loaner set was delivered, it wasn’t a platform bed frame nor did it have a box spring so our family ended up staying in a hotel. We spoke with a manager numerous times and nothing was done to make things right with us. We will never shop at Ashley Furniture Homestore again and we tell everyone we know to STAY AWAY. Really disappointing. Editing this to let the owner know that I'm not able to private message them on here. The first order number for the wrong set was 111626370:0711 and the second order number for the correct set was 11445290.
Franklin took great care of us. Gave us the best pricing up front and let us take advantage of the Labor Day sale. Normally we shop around and do our due diligence but he made it too hard to say no! Thanks Franklin !
Was able to buy separate pieces of furniture and the sales lady was helpful and friendly! And my mother loved the dresser!! I will be buying some more furniture in the near future from Ashley!! And the delivery service was on point and nice to my mother, when they came to the house!
This place is terrible. They were suppose to take care of adjusting my credit card and after 3 requests and being told it will be handled it never was. Will never buy anything from them again!
We *NEEDED* a chair for our cancer fighting father and despite the circumstances in these times that were preventing us from getting one, Taurean Sinclair made it happen, and got us exactly what we needed. Real class act. Thank You
Franklin was amazing! Got us everything we needed and keep to our budget. Wonderful customer service!!
Very disappointed. I would give more than one star if I actually had my couch. Its been over 2 months and I keep getting updates stating it will take longer and longer for my couch to arrive. I am fully aware that COVID has a part in why it is taking longer but why can't customer service give me an accurate date of arrival from the warehouse. I've been told 4 different dates now since I purchased the couch in June. Is your warehouse that unorganized? Or is it your location? Either way I find it very unprofessional and disappointing.
Huge kudos to ms tori, ms leah, and the entire ashley store for the blessing of being a part of the hope to dream initiative!!!
From beginning to end, Franklin was great! Awesome deal on our NEW sectional! Highly recommend
Great customer service, Niko was a joy to work with! (St John's Town center location).
Low-pressure, large inventory and good prices. The manager (Julie) took great care of us.
Very pleasant experience.
Franklin and Lori took such amazing care of us today. We’ve been looking for a new mattress and they were so knowledgeable about Tempur-pedic mattresses. If your in the market for a mattress that will change your life go see Franklin and Lori at Ashley HomeStore in the Town Center.
The best service and detailed attention by Julie Houser store manger and fabulous Alda Leci sales team member.
Great experience! Very helpful and knowledgeable
We had gone in only to get a plush mattress for the bedroom set we had planned to buy from Ashleys website thinking that there was no way they could match the great price online. We spoke with the manager Franklin and wow, did he ever go the extra mile to win our business. He took the time to have us sample multiple mattresses and explained each feature patiently and without any hint of pressure. When he walked away to grab us pillows the wife and I both agreed that we would ask him to come close to matching the online price and we’d like to give him the sale. Well, he not only matched the prices online, he beat prices on some pieces we decided on. This was an outstanding experience and we HIGHLY recommend you do yourself a favor and stop in to see Franklin and mention this review. You'll thank me. And be sure to notice Michelles beautiful smile in the sales area.
Tauren Sinclair was absolutely amazing took the time to work with us for two separate rooms for our new house we will be back for more after we move in
Franklin helped me find the perfect couch for my home. He was very patient with me, as I tend to be very indecisive! He was there every step of the way and made sure that my purchase would not be regretted. I still don't regret it! My couch was delivered as scheduled but was missing the accent pillows that were supposed to come with it. Franklin and another team member took care of that for me. The pillows arrived a few days later. No biggie! I'm still not sure how I feel about the mattress that I purchased, but I guess I'm still breaking it in. If you need any help purchasing new furniture, go see Franklin and the team over at Ashley!
Franklin was incredibly helpful and efficient. He helped us find exactly what we needed and was able to ensure a speedy delivery. Everyone at this location is so nice! Thank you!!! Highly Recommend
Franklin is awesome!! You should totally buy from him!!! Kind, thoughtful and knowledgeable. Everything you would want in a sales rep.
Franklin helped us out and it was the best experience!
(Translated by Google) Another very varied option to buy, excellent service, (Original) Otra opción muy variada para comprar, excelente atención,
Very nice staff,
Needed to get some furniture 2 bedrooms and round kitchen table. Had some things available most of what we ordered will have to wait till August for delivery not even sure if we will get base for table. Not totally satisfied having to eat meals standing at counter so much for spending over $ 9000.
We walked in and were immediately greeted by Alda during a sales event. She showed us around and helped us pick out the perfect desk for our office. She then helped us pick out a chair, but it was on back order. The store was clean and the staff was very friendly.
Check your paperwork before you leave to make certain the proper items have been ordered.
Do NOT buy furniture from here during COVID , they lie about their delivery dates by at least a month. I was very specific with the salesperson about the timeline I needed my couch by. It has been over a month and after speaking to a very rude customer service representative I have been informed it will be at least another month until I receive my sectional. If you google Ashley delivery you will find hundreds of recent complaints about this company. And do not expect customer service to work with you about anything ... they are extremely rude. I wish I could give this store 0 stars.
Franklin was exceptional! Great customer service, great product knowledge, excellent efficiency! We’ve purchased furniture at many different stores and Franklin is one of the best furniture consultants we have ever met.
He was very attentive and courteous. And he didn’t rush us! Got a great deal!!
Thank you D Franklin and Sarah for getting us hooked up and out fast. There was no pressure and lots of knowledge. Best of all we felt like we got a pretty darn good deal especially during the 4th of July special.
Mike gave us the best service!
Franklin really set us up! We had ordered from an outlet store beginning of June and was supposed to get our couch beginning of July, we called and it won’t be delivered till August 30th. So we came into the town center store and looked for a new couch that could be delivered sooner. Franklin was so nice and understanding and felt our frustration. He helped us pick one that was similar, got us all the dates and prices, helped switch over our payment plans and everything. We even ended up being here for WAY less time and we were for the other store because he made everything so quick and easy. I can’t wait to get our couch and I even like it better than the one before. Bailey was also super nice and helpful at guest services. We really appreciate everyone here at this location and look forward to getting all our furniture from them. Thanks again!(:
Mike & Franklin were amazing!!! Most furniture places tend to be pushy, but Mike was so patient to let us stroll through and get an idea of what we wanted. We’ve never bought furniture from Ashley, but will ALWAYS come back. Thanks team!
Mike and Franklin were great! Highly recommended best prices in town and will help you with everything!
Franklin was very helpful. He took his time and spent over an hour helping us find our living room set. He explained the difference in fabrics, warranties, and any other questions we had. This is why we bought our stuff from this store.
I dread buying furniture but Evvyy/evyy (sorry if I tortured your name) has made it so easy! I purchased a full house worth of furniture back in October and the furniture arrived right when she said it would. Even if i'm not getting a deal (which I hope that I am) she always makes me feel like I am so I never leave the store without buying what i came for! We had a minor hiccup with one of the items but the customer service center took care of us right away. A few months later I purchased some office furniture from her and again smooth and easy process! Now my family members are back to buying from Ashley's because of my great experience. She's always willing to go the extra mile for us as her customers and we appreciate it! I do recommend everyone compare prices to other locations first so you know if you're getting a good deal or not. I have personally found that if you're paying in full you get the best deals but it's important to read through your final bill just to make sure you're getting everything you have verbally agreed too! I personally prefer this location over the river city location even though it's a further drive from my house, totally worth it!
Kate is super helpful!!
My wife and I just bought bedroom furniture from Gabriel. What a great experience. He was very informative and patient. We will be back for our next furniture purchase.
Mike helped us out and he was great. He helped us get a good deal and we are excited to receive our new couch.
Franklin was our salesman and he was the BEST! He did everything to get us our dream couch and we couldn’t have left happier! Ask for him if your in the market for any furniture, highly recommended!!
Franklin helped us out and he is awesome! He was not pushy at all was extremely helpful in answering all of our questions!.
Franklin was awesome!
We originally gave this store a good rating until we were hit with the hassle after we had already signed on the dotted line. We had thought we were getting a good deal out of it being it was Memorial weekend promos being advertised. After reviewing the receipt, we paid full price not knowing that our purchases did not qualify for the promos because of financing terms were long term. Had we been throughly explained the terms we would have made other considerations. We also signed off thinking that all the items were considered in the pricing but come to find out our dining set was not included. We go back to let them know and they told us we had enough on our financing to make it work without even going over the numbers. Now all said and done, we find out it did not in fact fit in our financing and they had overcharged our account. Being first time buyers of this store, how delivery would be handled was not explained only that we were to expect it by the date printed on the receipt and it took over a month and half to get everything delivered. Giving a one star because the furniture is nice but the overall experience we wouldn’t want to do again and probably wouldn’t buy again. Felt really taken advantage of because of being first time buyers and our lack knowledge on how it all worked. Now we’re left with a bill that was overcharged beyond the financing limit and our credit taking a huge hit for it.
Went to the town center location on Monday 6/15 and walked around for about an hour with no help from anyone.... not even acknowledged! They were kind of busy so I just thought it was a off day..... went in today 6/16 and again in the store for about 45 minutes after leaving a competitor store where I received exceptional customer service! Still without any acknowledgment here
Franklin was extremely helpful today and was able to work out a great deal for us.
EDIT UPDATE from first review: We had an issue with damaged furniture being delivered TWICE & had to refuse both times. The items did not come in a box and bubble wrapped like our previous order from Ashelys. We contacted Mike(see initial review below), and he clearly did NOT want to deal with this issue. He was being rude on the phone & told us he would call us back and never did. Mike said he would put in a brand new order the SECOND time for delivery, & he did not. And when we called him to explain the situation, it seemed as he was annoyed to speak with us because he didn’t fix the issue. Obviously he wants his 5-star google review, but I want my 5-star furniture as well. We spoke with the store manager, who was really nice. First Review: Mike was awesome! Super helpful and showed us everything we needed! We love our new furniture!
Mike Durgan is the best!! Great customer service, very professional and nice, he helped us get the best deal! We will definitely be back.
Franklin was very knowledgeable, very personable, and very helpful in assisting us with our purchase.
Mike D. Was fantasic!!!
Mike Durgan did a great job helping my wife and I. He has a lot of patience and I appreciate him for that. I highly recommend working with Mike when looking for furniture at Ashely’s . Thanks again
Mike and Hailey were super sweet and helpful at the town center’s Ashley Furniture. Highly recommend coming in and asking for them to assist you 😊
Mike D did an excellent job at helping me find what I was looking for, he wasn’t pushy and allowed me to look and make an informed decision. Michele was very helpful in making the order process go smoothly and quickly.
Mike at town center was awesome, super knowledgeable. Great treatment throughout the entire process!!
David Willis was very helpful in listening to my needs and making a payment plan that worked for me!
Franklin was so helpful finding us a couch that we wanted but was discontinued. He found the last one in a warehouse and we receive it on Thursday.
Franklin was very helpful
Mike was great very helpful
Never buy their furniture online a total sham. They send used and broken furniture to you. They give you the run around getting your money back. For three months no refunds given for old, broken and used furniture. They cheat veterans and those who are trying to help the American people, which are out of work stay employed. This is a company that will fleece you so watch out!
Order a chair almost two months ago. It’s been rescheduled four times. The last person that called named Linda was completely unhelpful and rude she didn’t even say how long or when it can be delivered. Said I could just reschedule but if it’s backloaded why is she telling me to reschedule the delivery. I asked to speak to a manager and was told she could get one. Then I called the 800 number you are on hold for ever asked to leave a message for a return call in 48 to 96 hours but I’ve been calling since it was backordered the first time and still haven’t received a call back. I want my money back but can’t get a call back or anyone to even answer.
Mike was a huge help, courteous and professional!
We visited St Johns Town Center to shop for furniture for our new house. Immediately after walking in the door we met Nathan. Nathan was super kind and super knowledgeable and helped us pick out every piece of furniture for our house!!! We had some good laughs and had an amazing time talking to Nathan. After we picked out all the furniture and decided to look into purchasing it. We also talked to Michel and Hayli and they were super super nice and helped explain to us the process of everything. The customer service in this place is incredible and they definitely deserve appreciation!!! If we ever need more furniture I’m definitely coming back!!😃😃
Tim was a great salesman. Michelle was very pleasant and helpful with my financial questions.
Mike was a great help. Thanks for saving us money.
Mike did a great job
THANK YOU MIKE AT ASHLEY FURNITURE IN TOWN CENTER!!! YOURE THE BEST
Excellent service with Mike!
Mike did a great job and made it easy to purchase today. Best experience ever buying furniture.
I usually dread going car and furniture shopping but today we worked with Franklin and he was really great. Not pushy, not aggressive. He was an absolute joy to work with. Next time we go back to Ashley we will be definitely be asking for him.
Great experience with Mike Durgan!
Mike was amazing!!!! Hayli was great as well!
Mike Durgan and Bailey are awesome!!!! Got everything we need :)
Mike was the best!!! Thank you so much!!
Mike Durgan & Haily demonstrated professionalism to the max. Both were very helpful and made my family feel very comfortable with this major purchase. I highly recommend if you come here to ask for Mike and Haily!
Mike and Sarah were great!
Daniel was awesome! He kept us entertained while we waited for approval.
Mike Durgan and Bailey were awesome!!!!
Walked in to just look for a sectional, met up with franklin, we walked out buying a sectional, rug and a coffee table
Mr. Franklin was great .
Thanks to Mike and Julie!
Alda provided excellent service. She was very knowledgeable, informative and resourceful when attending to my needs. I am very please with the items I purchase and anticipate it’s delivery.
Very nice staff. Did not feel pressure to buy. Great selection that is also nicely laid out.
Mike, Cash & Julie were amazing in helping me furnish my entire home!!! Highly recommend them!!!!!
Michel was a great help!!
Mike was a great help. He did us good!
Mike and Sarah didn't a great job and made it a very pleasurable. I will recommend to others.
Mike Durgan and Bailey B. were so friendly and professional and helped us very quickly. My husband and I came in knowing what we wanted to buy and Mike got us the best deal. He and Bailey made the process very smooth. We will only shop at Ashley Furniture for our future furniture purchases!
Mike and Hayli were a tremendous help on our visit today. Very professional and knowledgeable.
Kash and Franklin were exceptional with helping in the purchase of furniture for my new home. Highly recommend!
Mike and Sara were professional and quick! Loved doing business with the hassle and push. Thanks Mike!
Mike and Kash were over the top excellent!! We will definitely buy furniture from them again.
Thank you for all your patience & help.
Mike was great very helpful & didn’t make us feel rushed. Highly recommended & will be back for future purchases!
David Franklin helped us purchase several pieces of furniture, and he was super helpful. We really appreciated the time he took with us and his patience. We would definitely work with him again.
Mike was the best!! Easiest experience ever!
We came in for a new couch and chairs on Tuesday. Mike, Nico, and Hailey were attentive and very nice. They helped us find the perfect options and price matched from online. Thank you all so much again!
Mike Durgan was great helping us out. Answered our questions and got us through the process quickly. Will look for him next time we go in.
Mike was the man! Polite, Respectful, and got it done. Recommend his services for anyone wanting the Ashley experience!
Mike is the man! Make sure you ask for him for all your needs he’ll get you right. Great guy, friendly, overall great smooth experience
Mike Durgan was great to work with!
Mike Durgan was nothing but helpfull during our experience today. He haggled to get the price for us and worked with us to get our delivery date as well. Big shout out to Mike!!
Mike has always been extremely helpful in finding what I am looking for. Definitely recommend him.
Had great service at the store, Mike was very helpful and we got an amazing deal on our purchase. Highly recommended!
Awful customer service. I don’t understand why people with such awful manners work in customer service. I received a defective product and was told by a representative at this location that she’d check into something and give me a call back. She never returned my called and I was told by Grace” that she had went home for the day. I tried explaining my issue to Grace and she was rude, cut me off, and didn’t seem to care. When I asked about just returning my defective product, she explained all sales were final and it’s always been that way so beware when buying in store. Will no longer be a customer of ashely after this experience.
We had the best experience with a very knowledgeable and pleasant salesman mike. We would definitely recommend him.
Great staff
My husband and I just bought our first house and needed several pieces of furniture. Ashley HomeStore had a great variety to choose from and working with Mike made it a great experience. Mike assured us that what we were purchasing was great quality and given to us at the best price. We are so thankful that we worked with him! Next time we go back we will request Mike again! Thank you!
My wife and I will never buy another item from this store. We purchased a TV stand on 01/01/20. The delivery was extended twice. We never recieved a phone call or message for a third delivery extension. Today, after many phone call attempts from us, we were informed that the merchandise should get to the warehouse on 03/20. They've handled this simple merchandise delivery with the upmost unprofessionalism... the wait continues.
Salesman had no clue how to find inventory of special couch I was looking for -, was suppose to research and call me back -, he didn't
I love this place 😍
Nice furniture, but a little pricey. Employees are friendly.
Had very helpful salespeople sell us a dining set, bedroom set, and couch. They made sure to recommend the premium warranty program which covers absolutely nothing. The sales people told us it covered almost all damage including pets. We just tried to call for our couch being torn and cushions completely flat, springs broken (less than 5 years from buying it)- not covered, drawer to my dresser broke just with normal use- not covered! This is absolutely absurd. We paid $400 for this useless warranty and were lied to when we bought it. Definitely do not buy from this place they are crooks!
Excellent experience. Sales associate was very accommodating not pushy at all.
Gabby Fernandez and Heidi Hardy at the St Johns Town Center location were so helpful! My husband investigates/analyzes every purchase whether it is large or small. So when it was time to shop for a new sectional I was dreading it. Gabby and Heidi were friendly, professional, knowledgeable and answered every question my husband had confidently with facts about the product. He trusted them and was ultimately happy with our purchase. They made our experience stress-free and it took less time than I anticipated. I cannot thank them enough!
We were treated nicely here. We bought a really nice couch, it arrived on time and the price was good. Having a positive experience here enables me to recommend it to others.
Good furniture. They match online pricing so check there before purchasing for best price.
Walked the store 3 times not one person ask can they help me. I will take my buisness to local furniture stores in the area.
Eric was the best super helpful and friendly
I had an amazing time at Ashley's their customer service is amazing. The sales representative was so nice and patient with my husband and I. I truly appreciate everything they did and I will absolutely come back for more furniture in the future
Good good i love it my sale person shianne is very good i will come again
My salesperson was Nico, but he didn't remind me of sales people I've dealt with in the past. My son and I went in looking for a new mattress for him. Nico took us to the mattress section, where the prices were higher than I wanted to spend (but the mattresses were heavenly)! I mentioned a mattress that I had seen online, which was on sale. Nico found that mattress in the store, as well as others in my price range. During the time we spent in the store, Nico was kind and funny and I did not feel any pressure at all. The thing that set him apart in my mind was that he seemed genuine and honest and not just interested in a sale. I will definitely recommend this store and Nico to anyone I can. If you go there, you have to ask for Nico. He is simply the best!
Ann Venant was awesome! She helped us with everything she was sweet patient helpful and got us everything we wanted.
Large selection. No hassle.
No sales pressure. Allowed us to roam the store and look around. Thanks to John for helping the wife find her new living room!!
The initial shopping experience in December was pleasant. We picked our bed and were excited even though it wouldn’t be ready for delivery till the end of January. We were ok with waiting a few weeks to get our new bedroom furniture. Fast forward and that’s when it became a nightmare. We got a call 1 day before our expected delivery date to tell us that we won’t get our bed till the end of March. Here we are mid destruction of our current bed set making sure there is room for our new furniture that we now won’t get delivered in till March. I called the main number and spoke with Sandra who was helpful and was able to work a miracle to get us a delivery date in January. The furniture was delivered yesterday and it was a disaster. At first they told my husband the dresser wasn’t in the delivery truck and they did not pack the middle supports for our bed. Now we have our bed that cannot be used no one can confirm when we will get the middle supports delivered . The dresser after they found it under a different delivery slip came damaged and the delivery men were in such a rush to get out they just had my husband sign for the delivery. Once they left we noticed that there is a paint smear and they want us to submit a claim as if we did the damage. We have had the dresser for 5 minutes and they want us to make a claim on the protection plan that we purchased. We have family coming in town and we are sleeping on the couch. This is nonsense. Proceed with caution from buying at Ashley furniture.
Go see Tim Mathes at the towncenter! Excellent service! Will definitely be back!
Worked with Ann as sales and Hayli. Both were very nice to work with and patient as we changed our minds! Couldn’t have asked for better people to work with!
Evvy Palomo went above and beyond for us not once but twice.. she is the reason we keep coming back to Ashley. Ask for her on your next visit
Jak was professional and helped me find what I needed right away.
We just built/bought our first home and had absolutely no furniture. We visited Ashley Furniture during their Black Friday sale and had the pleasure of working with Mike. He put up with our crazy toddler and me being indecisive and changing my mind 100s of times, all with a smile on his face and with the patience of a saint. Any time I had a question he was extremely quick to respond. Thanks to him, we have all new beautiful furniture for our brand new house. If you’re in the market for new furniture, go see Mike!!
Shopping at Ashley HomeStore was such a great experience, especially with Heidi Hardy helping me find a couch for my new apartment! She was so patient and kind. I would definitely recommend going to Heidi!!
I love the beautiful furniture pieces that @Alicia Whitehur6 selected for my bedroom. She’s an excellent salesperson and is very eager to help all of her clients with respect and equality.
I simply LOVE my bedroom set. Especially my fabric headboard with the rivets around the border. A SPECIAL THANKS to my salesperson Alicia Whitehurst for giving me her undivided attention in helping me select just what I envisioned in my head! THANKS MISD ALICUA, YOU ROCK!!!
I had the pleasure of meeting Heidi who showed me many different sofas and what impressed me was that she knew all about each one without looking the information up! She helped me make decisions and was so helpful....ask for Heidi!
After visiting several furniture stores, we walked into Ashley at St Johns Town Center, Jacksonville. We were greeted at the front door by Tim Mathes. Tim listened to our wants and needs and took care of us immediately. In less than 20 minutes we had purchased our sectional sofa that we loved. In just a few more minutes, Tim had our order written up, scheduled delivery and we went out the door with a big smile on our face! Tim was professional, efficient and really important to us: Fun!! We need more furniture for our new home in Ponte Vedra and we will be coming back to this store because of Tim. Thank you! Tim Additionally, Hayli did a great job in getting our paperwork processed. She was a ray of sunshine! Thank you! Hayli
Alfonso S. made our purchase experience so comfortable and pressure free. He made sure that we left fully protected, with a delivery date that met my needs, with setup that will save our backs and with a price that was right for my budget. We will certainly consider buying from him again and we are thankful for his service to our country!
Alda is very pleasant to work with she will go above and beyond to help you find the fur iture you want
My name is Jose Claudio and I wanted to send in a review for Tim Matthews. He has been a great help to me and has been on of the best sales consultant I have ever dealt with. He is the reason I keep coming back. Thanks for having him part of the Ashley team I feel that he is great asset. Thanks for all the great customer service you provide
Shianne was very helpful with our purchases.
Alfonso and Haley helped us at the River City location and were very helpful. They made it a great shopping experience.
Had a wonderful experience working with Nico A and Hayli B. Would highly recommend visiting them at the store at Town Center.
It was an experience, felt a little on the pricey side! Will look around and compare!
We had a good experience at Ashley's furniture store today. Good customer service from Alfonso L He was well experienced he explained everything to us very well took alot of time with us Also Michel S great customer service officer manager very knowledgeable very pleasant to speak to she also explained every detail. Thanks for a great experience
Absolutely loved working with Russel. She is knowledgeable on the products and gives very good recommendation. Highly recommended!
Heidi Hardy is great!
Great service
Thank you so much Evvy for helping us design our home! She was so helpful and attentive to our style. Can’t wait to work with her again for any future needs.
Had a great experience tonight! The sale was awesome and Gabby helped us decide on the two couches we were torn between. She made everything very easy and got us exactly what we wanted!! She was awesome! I would definitely recommend having Gabby help you!
Alfonso and Hayli took excellent care of us through the whole buying process. Alfonso helped us previously buying a couch and he was so kind and accommodating that we came back to him when we bought our new bedroom furniture! Make sure you ask for Alfonso S. when you stop by the St. John’s Town Center location!
Nico is the best! He was so very helpful and so very patient as I was working to furnish a new space. He'll ensure that he understands your wants and go from there.
My wife and I went to Ashley's and was helped by Evanelle. She was so nice and informative. She helped us come to the perfect combination of furniture that we wanted for our home. I would definitely go to Ashley's again and look for her to help us in our future needs for our furniture.
Jac McCurdy was very knowledgeable and helpful especially with warranty information. I highly recommend talking to him for all your furniture needs at Ashley in the St John's Town Center.
Ann Venant is AWESOME!! She was very knowledgeable and provided excellent customer service. Ann helped me choose the perfect new livingroom for my new home. I can't wait for delivery. We will definitely return to see Ann for future furniture purchases.
(Translated by Google) My experience at Ashley HomeStore was wonderful, we loved our bedroom game. Gabby's advice and kindness was incredible. I recommend it 100% (Original) Mi experiencia en Ashley HomeStore fue maravillosa, nos encantó nuestro juego de alcoba. La asesoría y amabilidad de Gabby fue increíble. Lo recomiendo 100%
We met Evvy Palomo shortly after our move to Florida. She is the greatest! Great personality! Extremely knowledgeable! Really worked with us. We love the furniture we purchased from Ashley Home Store. Future purchases will be made with her. Thank you Ms. Evvy. Deb and John
I walked into the St John store and was greeted by Tim M. We had just moved here from Seattle and didn't have a stick of furniture to put in our new home (5 days before Christmas) Tim took me all around the store looking for items that were in stock. We found awesome furniture all available to be delivered before Christmas, except one piece of the couch, which was on back order But Tim arranged for a mismatch in the warehouse to be delivered as a loaner until our piece was delivered. a THAT'S SERVICE!! He's our salesperson for life. Thanks Tim
I was really impressed by Jak.. He was personable and quite helpful to help me decide on something I knew nothing about. Great personality.
Evvy is a great employee. She helped me decorate my home just as i planned it! I really appreciate all of her help and she will continue to get my business
I sent my wife in to look at furniture while I was in deployed & evvy was so helpful that they FaceTimed me thru the entire process while she was at the store...she was so patient with us & we took forever lol 5 stars for sure
I’ve been to a lot of furniture places & I can say that I never met a saleswoman like Evvy. She didn’t follow me around the entire store like my past experiences at other stores. I didn’t come in with intentions of buying a mattress but after laying on some I found the value of buying one & it’s life changing!!!! Thank you again I’ll be back for my guest room as well
Evvy was awesome when my wife & I visited the store. We haven’t bought yet but will be purchasing soon & still follows up with me as if I did buy!!! Great customer service!!
Since the very first time we met Evvy Palomo she has been amazing at helping us find what we need! She always has a smile on her face and a positive attitude. She is the best and every time we visit the store we ask for her to help us around. She goes out of her way to give you the best experience!
Purchased a new bedroom set and I was unsure of what direction I wanted to go with. Evvy helped with the entire process! I’m so happy to know I have a sales contact there that I can rely on and help with my future purchases! I will 100% be back to purchase more furniture! Thank you Evvy!
I really enjoy coming to this location. They have friendly staff and nice displays! Evenelle one of the staff members is very knowledgeable and was able to help me with what I was looking for. I appreciate good service. Two thumbs up!
Evvy made our experience phenomenal! She helped us find the right bedroom set that fit our budget and our taste! We actually bought our couch here too! She’s the reason we recommend this location specifically to our friends! :)
We have always shopped with Tim Mathes at Ashley. He is a great salesman and always makes me and my family feel so at ease while making major furniture purchases. He is very good at helping us find exactly what we are looking for and makes the entire process a fun experience. If my family is ready to buy furniture, we always call Tim first.
Fantastic shopping experience per usual with Evvy FOUR years later! Will definitely be back again to shop with her to complete furnishing the rest of our new home. Each visit is always customized to all of our home needs bc of Evvy V.
Evvy helped me very good with the mattress she’s very friendly & patient I definitely coming back again.
I’ve dealt with Evvy for all my furniture needs and she hasn’t let me down yet. She’s an awesome saleswoman and I would refer anybody in need of furniture to her! Thanks Evvy!!!
Heidi really helped me in a pinch when I needed immediate help...and I wasn’t in the same city. She went above and beyond to get extra long twin sheets herself! Because she was so amazing, I placed a second large order with her. Hands down the best service I’ve gotten. Too bad she doesn’t live in my city!
I just moved to Jacksonville a few months ago and needed to furnish my whole home . I hired Evvy as my interior designer to help me figure out a plan and make it look like home . Evvy took her time and was patient with me . I am happy with my experience at ashley home store and how great the furnitures are ! I’ll definitely will be coming back to finish my upstairs loft .
Evvy was great!!! She assisted me with everything that I needed & also gave me great suggestions when I didn’t even know where to start to design my living room!! Highly recommended
What an amazing shopping experience at Ashley’s!! Evvy Palomo was a great assistance in helping me furnish my newly renovated house. I gave her my idea of what I wanted and she made my dreams become a reality!!! Each item was a great fit for my place and have it a modern look that I was going for. She called and let me know when all my items arrived and made sure all items were good before leaving the store. A great customer experience, while shopping at Ashley’s!!! 👍🏿
My experience at Ashley homestore is probably by far the best compared to other home stores we’ve dealt with before. Our design consultant Evvy was very patient and definitely got an eye for design. She can make a room look so high end with a beer budget. Ashley Homestore also has a lot of good selections specially at the town center area location. Thank you Evvy! We will definitely come back to furnish the rest of our house !
I came into Ashley Homestore to purchase a bedroom set but ended up furnishing my whole house! Evvy helped me pick out everything and my house looks like it could be featured on a magazine. I will definitely recommend Ashley Homestore for furniture need!
I had a great experience with Shopping in St John Town Center I was helped by Tim Mathes ( sp?) I am about to furnish my house and he was very patient and professional. I really love how he showed me options and explained the quality differences . I will be back to by everything from him !
My husband and I had a great experience shopping for furniture with the extremely helpful Heidi Hardy. She was very knowledgeable of all the furniture, pricing, and took her time helping us map out exactly what we needed for our new home. She worked with us to get us the best deal and made our Shopping experience an enjoyable one. I called back several days later and added another piece of furniture to our order and she promptly called me back and set up the invoice. Hayli Brynildsen then called me to process the payment for the item and was very friendly and helpful. Sent my invoice to me via DocuSign to make this purchase possible in the comfort of my home. Thank you so much for your kindness and help!
Evanelle Palomo is awesome. She helped me with choices for my home and she has helped numerous customers of mine with their furnishing needs. I would recommend her to anyone looking for great service and help with smart choices. Great Job!
I had a tremendous experience at the store with Evvy! She is absolutely great at what she does and anyone who is looking for furniture she is the one you want to ask for! I’m in LOVE with my mattress thank you again I’ll be in soon for my kids things.
Evvy is by far the best she’s was very helpful an help me find amazing options for my budget
I have been to Ashley Furniture at the Town Center three times now. Nico always has a smile and is very helpful with what I want. He doesn't try to oversell which I have found unusual with some salespeople. Each time I've explained what I needed and he's found me the perfect item. The furniture is well made and comes in various colors and designs so I never have any issue finding something I like. I would recommend this store to anyone looking for furniture.
Our sales assistant, Nico, was top notch! He went to incredible lengths to work with management in order to get us a sofa we were sold on for the best price down from sticker. He was very personable and easy to get along with. Was not hounding or pushy in any way, but was very knowledgeable about the products and financing options. To be frank, my opinion of Ashley’s honestly has not been the best from previous interactions, (mind you this was at the Orange Park store, not Town Center) however if Ashley’s hires more people like Nico, their reputation among many others would soar to new heights! A+ staff member! Give him a raise! I have decreed, so it shall be!
Our experience in purchasing furniture was fantastic with guidance from Heidi Hardy! She was very professional, friendly and knowledgeable which made the experience fun! If you are shopping at Ashley, ask for Heidi!
I recently moved into a new home and furnished about 90% of my house with the help of Nico. He was very knowledgeable and accessible. He is a huge asset to the town center location.
Great experience at Ashley Furniture. After reading some of the reviews before shopping, we were a little concerned but our sales person, Heidi Hardy was terrific. She spent a lot of time with us helping us select furniture for our new home. The delivery process went very smooth as well. They worked with us to get some of the furniture sooner than expected. We love our new furniture.
Nico Amato did an amazing job helping us find the right furniture for our house! We will use him again for sure!
Evvy Palomo at the Jacksonville Store is the BEST home designer we have ever had. She is super knowledgeable, she listens to what we want, what we need and is mindful about our budget. She went above and beyond to help fit our furniture in our budget and we truly appreciate that. We highly recommend Evvy and all that Ashley furniture has to offer.
Gaby is really good Sale person. I appreciate her attention and amiability.
Heidi was fantastic we were in and out of there fast and she helped us find everything we needed.
We had a great experience buying a bed from Nico Amato. He was very patient and knowledgeable about the different products. He was very personable and introduced us to the store manager. We never felt pressured to buy; they had a great selection of mattresses to choose from.
Evvy is beyond patient (with indecisive people like me and also with kids). She knows design! Zero pressure, 5-star customer service, and attention. Evvy is who you want to see when shopping for furniture!
Went in with my mom to get her some new furniture and I happened to mention it was about time for me to get a new mattress as we were walking by (because I didn't know they sold mattresses) and Nico showed me all the different types they have there. Ended up getting a memory foam that's so comfy!! He kept in contact the time during the delivery process and was sure I was completely happy. Definitely going back there when I need new furniture!
Tim did a great job of helping me find the kind of couch I wanted and it was in my price range!
This is not the first time we have purchased at Ashley with Tim Mathes. He took the time to listen to our needs and let us take time to pick out what we needed. We are purchasing a new home and close in March. He was able to let us but at a good price, pay a deposit and pay at closing because we did not want to do anything with our credit. It was should a great feeling having that out of our way, and Tim helped make it happen. We will buy more when come back.
Fitzroy Brown Shahid Abdullah Great customer service !
Brian was a great help and made our experience very easy. He showed us multiple smart bed frames and spent valuable time making sure we made the right decision. Thank you!!
I would like to start by saying Russel B. is an excellent sales consultant. Her knowledge and great taste in home furnishings is impeccable. The store also has a great selection of beautiful furniture and decor. I definitely would recommend the Ashley’s St. Johns Town Center. Ask for Russel. She’s great.
I went into Ashley’s todo a warranty claim. Hayli helped me with the process and provided great service.
Had the pleasure of working with Tim Mathes on the purchase of my reclining couch. He was honest, explained everything, and helped me make a great selection. Great products pricing and return policy. I had bought before from rooms to go they sent me a damaged table and would not return it. This is my 2nd time dealing with Ashley and love the cusotmer service!
Fitzroy Brown was very helpful and knowledgeable about the furniture that I bought. Nice to have his help. Thanks again.
My husband and I recently bought new living room furniture from Ashley Homestore at the St. John's Town Center in Jacksonville Fl. They were so helpful and the atmosphere was great. Tim Mathes was the salesman and he was so helpful and knowledgeable. We will be back in a few months to buy a dining room set and we will definitely ask for Tim's help.
We had a great experience at the Ashley Homestore at the Town center. Tim Mathes was very helpful and knowledgeable about all of the furniture that we looked at. This was the most pleasant buying experience we have ever had.
I have a great experience with SA Russell Ycong, she was very friendly and knowledgeable. Looking forward to work with her again.
Logan Hodges was very nice and professional during my visit last week. 👍👍
Sarah Carlin and Hayli Brynildsen both helped me with what I came in for and i left with a great experience.
Fitzroy Brown was amazing helping me find a mattress that was in my budget and perfect for me! Thank you!
Fitzroy Brown is an excellent salesperson! He listened to my needs & helped me find the best options Thanks, Chris
I recently ordered a furniture set from Ashley's for the first time, and they provided a great experience. Gabby assisted me and provided excellent customer service. She was friendly, helpful, and she took time to address all of my questions. Delivery was timely and professional. The furniture itself is good quality, as expected.
Fitzroy Brown, was an amazing sales associate.He tried so very hard to help me the best way possible.He went above an beyond to make sure i was comfortable and had the best experience in choosing my new furniture.Thank you so much for your help.
I worked with Gabby multiple times over the past few weeks. She was phenomenal! She assisted me with design, was knowledgeable about the products, and worked to get me the best price on all of the pieces I ordered. She was professional and really went above and beyond to make sure I would be happy with my purchases and overall design. Highly recommend paying her a visit! Thanks Gabby!
Thank you Gabby for all the help looking forward to the new table
Very knowledgeable, professional, and courteous. Definitely recommend anyone looking for excellent customer service, go in and see Fitzroy brown. You won’t be disappointed..
This was our first buying experience at Ashley’s. Tim took great care of us. He welcomed us on our first visit and answered questions over time until we made a decision. Ask for Tim when you visit!
My sales rep Fitzroy Brown help me out tremendously and made my buying experience very peaceful. I purchased a dining room set. I will definitely be coming back for future purchases.
Don’t bother purchasing the warranty unless you don’t work. You have to call one place, than wait for another place to call. The appts “for your area” are weeks out. Then you need to send pics in, than they call for more info and pics. If you don’t do right away they cancel your original appt! Then they make an appt weeks out and they tell you they will call before that day to tell you a window time frame. Well not sure about you but most employers require more than 24 hrs notice to request time off. Both places transfer you back and forth and don’t even tell you snd Ofcourse tell you different procedure as to ordering parts. It’s horrible customer practices, a lot of wasted time on the phone and months to get your furniture fixed. If your money and time is valuable, purchase elsewhere.
Tim was cool, he helped me, quick, easy and fast
Great Store Great Prices ask for Lillian
Nice furniture but slow service at times. The people are very nice to work with.
Do not order anything from here literally been waiting 3 months for a bed that I paid in full the day I order it they keep changing my delivery date and when I call to talk to someone no one know anything!!! And keep telling me the bed isn’t even ship to the store to get ship to my home 9 months pregnant now and broke down my old bed the night before the first delivery so I don’t have a bed right now been sleeping on the floor I will never shop here again
My first purchase from Ashley Homestore. Jeff @ Town Center, Jacksonville FL store was really nice and very professional. After being approached and telling him what I was looking for, he showed me couple of beds and offered a little decor advice. Within 45 mins, I was in and out with expected delivery of my new bed. Thank you!
Ashley HomeStore was exactly where we needed to go to find a new recliner! Great price & great customer service! Chris Sholly was very knowledgeable & worked with us to find just what we needed & wanted!
I love this Ashley store!!!!!! I can’t wait to come back and buy more for my house!!!
Clean, great selection, sales staff not pushy.
Cheaply made furniture.Overpriced
Customer service was great and salespeople were knowledgeable about the products.
Very expensive.
(Translated by Google) Nice (Original) Bonito
Great experience. The staff was very friendly and helpful.
Don't buy the furniture insurance because they don't like to honor it
not great
I was pleasantly surprised today at the Ashley HomeStore. I hadn't been in there in over a decade and it's still very nice. The store is laid out so that in order to see what type of furniture you're interested in; you must basically walk around the entire store. Sofas, tables, beds, etc are all intermingled so that you shop around the stores floor. The items are mostly contemporary, modern classic or mid-century modern in style and are made in soft to durable linen fabrics and leathers. Items seemed to be made very nicely. I can't attest to it's current wear and tear though. The salesman was extremely nice, very helpful and didn't pressure me at all. Also, they are running some excellent Black Friday sales...Now!
We had a wonderful experience from the moment we walked in...we met Jak who was super sweet, knowledgeable and professional...we bought an entire new living room set and r so psyched to get our new set very soon...thank you Jak and the associates at the St Johns Center Ashley Store!
Variety at the more economical price point but not very well made...good for low usage or transitional pieces
I wish they would just let people come in and look around. It's like walking into a used car dealership anymore, you have a sales person hoovering over you almost the entire time. There nice and try to give you your space, but it quite obvious there hoovering.
They have a good selection but stalk you the entire time. I went there over a year ago to shop for bedroom and living room furniture. I ended up buying from wayfair simply because they made me feel so uncomfortable at ashley. I went again yesterday to look for more furniture and again they stalked the entire time. We left after 15 min. Too bad. I would have purchased from there. Also, they play games with prices. You can fi d the same brands for hundreds less online at Coleman's.
Very nice store with a good selection of furniture
Dear Sandra, Thank you for your excellent customer service and thank you for going above and beyond to satisfy your customer. I really appreciate you . Keep up the good work.~Marla R.
Ashley is a really good place to shop in ! I have bought a recliner sofa which feels amazingly comfortable! Once you sit on it , you don’t wanna leave it :) Honestly Sometimes feels comfortable to sleep on it more than on my bed. I like their furniture and I would recommend it but mind the price coz it isn’t cheap option but I think it worth the cost. Just go and have a look at their things you’ll find SALE as we did. It was on %30 SALE by the time we visited.
(Translated by Google) Excellent store There are offers that take advantage to buy and change the house. Very good attention of your employees (Original) Excelente tienda. Hay ofertas q se aprovechan para poder comprar y cambiar la casa. Muy buena atención de sus empleados
We spent a substantial amount of time sitting on a sofa and love seat at the store and were told the products were American made which matters to us. When the furniture arrived the box and the furniture was labeled "Made in Viet Nam" and the pieces were not nearly as well padded as the ones at the store. Within 20 minutes of sitting on them the pressure on our legs and backs from feeling the wood frames caused us pain. Within four hours we returned to the Orange Park store and spoke with Kristy Grieve, the store manager. She, too, indicated the furniture was American made but when we asked her to look at the tags on the bottom of the furniture she saw they were made in VietNam. To her credit, she refunded all of our money except for the delivery fee which is understandable. What is not understandable is that the credit memo we were issued was never processed and, after 16 days, the credit company is demanding payment and insists they never received the credit memo from Ashley. It's bad enough that the staff and manageemnt doesn't know where their furniture is manufactured; it matters to some customers. It's inexcusable that Ashley hasn't processed a credit memo with a bank for more than two weeks as that impacts a customer's credit. This is NOT something a reputable business does and we will not recommend anyone shop with them.
Very friendly and helpful. Brittany went out of her way to help me with picking out a living room set and dining room set. I will be back to buy a bedroom set in the near future.
Bailey was friendly, helpful, and very knowledgeable. I found what I came for and was in and out in less than 1 hour.
Wanted to pick up item at warehouse...Oh! That’s right, the warehouse is only open 4 days a week (Tues-Fri — No Weekends) and only 6 hours a day (10:00am-after most people go to work- to 4:00pm, before most people get off from work). Sure,...why don’t I go ahead and pay that delivery fee which was half of what I paid for the item. Ridiculous!
I came in last week and was helped by Khoury and Tyler. Both made sure I had all questions answered and provided amazing customer service. Thank you for the deals Ashley’s!!!!
Love the furniture.
Friendly, great prices. They can get you a lower price if you ask
Good selection but just didn't see what we were looking for.
Horrible service, they stole money!
Very good discount added to close the sale
Danny Nichols was a no-pressure sales rep. I found a chair I liked and he offered it at a great price.
I do not usually leave negative reviews on any business as I have worked in customer service and understand how picky and annoying customers can be; that being said I ordered a bed that was not only NOT DELIVERED ON TIME, with 5 months prior notice to delivery but after paying a $70+ DELIVERY FEE the bed was not assembled upon delivery as promised. They offered to refund part of the delivery fee but that is a pittance compared to the headache of not having a bed for 2 weeks. I was never notified about late delivery and had to go out of my own way to get any of this information from the company. The salesperson was great and nice don't blame him. I blame management and the company for lack of communication, lack customer service, not following through on delivery and Assembly. I would recomend wayfair for other purchases because furinture is more modern looking with better quality and they furnished the rest of my apartment on time!
Honestly, I’m a pretty lazy person and never leave reviews and also I’m guilty of never doing surveys after purchases. However, this seems necessary. After two months of waiting for furniture we paid in full for, we have had to cancel and return our order. Buying two pieces of furniture seemed so simple before, but then turned into probably— no, actually— the worst customer service experience I’ve ever encountered. Having waited for months for my furniture, one piece has still, to this day, not arrived. Every day, the piece gets back ordered further and further and the store doesn’t really try too hard to get a hold of you to tell you so. As far as the other piece, we finally were able to pick up our coffee table, but the warehouse did not fully help us pull the table out of the box in the middle of a rainstorm, and you’ve probably guessed it, that coffee table was damaged. Upon calling customer service, instead of helping us with options, we were shamed for not completely inspecting the item. When looking for options for canceling, returning, and getting a refund, we get the runaround from everyone we talk to. If person A can’t give me the refund, person B will be able to! Except they can’t either. Awful experience. I also might add that so many of their pieces are just not up to date and it’s a dime a dozen chance of finding something modern that you’ll like.
Great furniture and great deals
Good store
Andre really helped me out with the furniture for my new apartment. Thank you so much I love everything I bought.
We just had the most pleasant experience shopping for a new couch with Sylvia Crews. If are walking into this store for the first time, I highly recommend asking for her. She truly listened to what I was looking for and patiently walked us around the entire store making recommendations and listening to me and my husband's disagreeing on nearly every couch. She was also very kind and understanding given we had our squirrelly kid with us. She gave useful tips along the way. She didn't try to push us towards the most expensive options, she focused entirely on finding the right sofa. We ended up finding the perfect sofa and are thrilled. Thank you, Sylia! Next time we are looking for furniture, you'll be the first person we visit! It is worth noting we looked at Ikea for couches. We ended up paying less than we would have there and I'm confident we got a better sofa for the money.
I'm leaving 5 stars because I said I would. Eevy was super cool and responded to my texts weeks after the purchase. That's a big plus for me. I had a couple issues with delivery, but I'm a chill cat, so no worries. Good place, got a great deal and 0 percent so I'm feeling positive about this purchase. Love the new stuff. Lance G
Great experience! Such a fast process to get exactly what I wanted! Andre went above and beyond to find what I was looking for, as well as other furniture I needed with the same/similar style.
They had nothing but dark colors, nothing cought our eyes.
Baron was extremely helpful
My visit to AHS was brief. Just the way I like my shopping experiences. I only had one item to locate and with the help of one of the associates Barron I think his name was (great guy, helpful and knowledgeable), i located my purchase in minutes and took my leave. Thanks AHS and your associate!
Came in just to browse and the staff was excellent. Baron helped me find everything I was looking for and was incredibly helpful.
Victoria and Peyton at Ashley at Town Center made my furniture shopping a breeze!! Picked out a new bedroom set from them and couldn’t be happier! They helped us figure out exactly what we needed and we stayed within our budget. Very knowledgeable and patient with us while we perused. We’ll be going to Ashley for all our future furniture purchases! 10/10
Great shopping experience!
I paid $155.00 for a delivery and now they tell me I have to pick my items up. What a poor customer service experience. I'll never buy Ashley again,
Service was average but the delivery people came with the wrong set of legs for the furniture and it took 3 days for them to get the right parts in. Inconveinced my whole weekend because our old furniture was sitting in our living room the whole time. Everytime the customer service/corporate told they will call me back within 20 minutes after I called, it took them over 4 hours to get back to me. The second and third time they didn't even call me back. Will never shop at Ashley again and will refer others to another place
Big showroom. No high pressure salesperson following me through the store. Nice furniture. Great prices.
Always look online for the prices. Much cheaper online. We where looking at a couch that was 800$ in store, but 429 online. And the sales rep tried selling it for a "discounted" price of 700. The sales people are great but followed us around non stop.
The salesman Alfonso was awesome!!!
Delivery took longer than advertised (3+ weeks), delivery team showed up at the very end of the 3 hour window they provided, and then the piece of furniture wasn't even unloaded due to damage. A simple phone call could have been made indicating the piece received was damaged. Called and spoke to Grace, who assured me she would call me back the following day after the piece was recieved back at the warehouse. The next day came and went with no call. Called today when I was on the way to the store and she still needed further time to confirm that I could get a refund. At least the refund process seemed to go smoothly once I made an additional trip to the store. Prices in store were no better than what was available online, customer service is atrocious, and furniture quality is questionable.
Everything looks alike grey grey black brown then grey
Bobbi was very helpful and answered my questions thoroughly. Very informative!
GREAT PERSON TO WORK WITH GO SEE HER!!!
Absolutely atrocious. Sales team was in such a hurry to get me over to the kiosk to see what If I was approved for the furniture I wanted to purchase, and I was. Great...I set up a delivery date for 5/31/2019...I ordered my furniture well over a month in advance...please explain to me how the furniture has yet to arrive to there facility to make my delivery on time. The kicker...I show that I’m clearly frustrated, but I get sass back over the phone. Absolutely horrible customer service, I will not be returning, and honestly I don’t want the furniture anymore, I can go elsewhere and get my furniture on the same day. Steer clear of this establishment!!!!
I wish I could remember the guy's name who helped us when we bought our new sectional. He was like a waiter at an expensive restaraunt, never seemed intrusive but was always there when we needed him. The furniture arrived today and it was just what we wanted and the delivery guys were very friendly as well. All around great experience but the salesman was really top notch. Often I feel annoyed with sales people at furniture stores but man, that guy was top notch!
New living room sectional couch just delivered and all set up. Thank you to our sales rep Allison Watts from Australia for hooking us up and making it as painless and so easy. If anyone needs furniture or bed GO SEE HER at River City Ashley. Love love love it.
If you have just moved and you need to save money on the purchase of good furniture Ashley would be the ideal place
Furniture is OK and customer service is terrible. Furniture delivery has been delayed 4 times, and I have turned down hours at work to be here only to have them not come deliver. You can’t call the store and talk with a sales associate or manager without being transferred 45 times and they won’t do anything to make up for the poor customer service besides say sorry we don’t have your furniture ON THE DAY OF DELIVERY after they already called and said it would be here today. I was skeptical about going to a big chain like Ashley, but figured they might have better warranties. Next time I will go anywhere else.
Thank you Khoury for helping is out with our new furniture! We look forward to coming back again for future purchases!
HORRIBLE HORRIBLE COMPANY! My first purchase at Ashley was a nightmare, and it will definitely be my last . He purchase was so simple, but they managed to screw it up. I purchased a mirror, they took my money, but never produced the product, which was supposed to be available for pick up in 3 days. They kept telling me it will be there "Wednesday ", then when it did not arrive it was going to be "thursday", then "next Wednesday " then "Friday". This went on for 2 weeks. Always a new date in the future. When I went to the store to cancel the order and get my money back, they spent 45 min trying to stall and figure out how to refund my money, only to finally tell me that they cannot refund my money, that this has to go through the corporate accounting department and that a check will be mailed to me sometime after they cut checks in a week. THIEVES. I don't have the product and I don't have my money. One of the sales girls there said that this happened to another one of her customers too. After this experience, I have NO confidence that the refund will actually occur. I was trying to purchase this for my corporate office and now I fear that my legal department will become involved. Save your money and avoid the frustration and brain damage. Go to ANY OTHER FURNITURE STORE so that you can actually get what you paid for.
Worse experience I have ever had, first time home owner and ordering a couch ONE COUCH from Ashley's was the hardest process out of my entire move. Ordered couch on 03/09 and was supposed to be ready on 03/28, rented a UHAUL ($145) on 03/29 my couch has not made it to the warehouse (no courtesy call) my new est. date is 04/10. Then they call today and now it's pushed out until 04/25 the customer service is incompetent, and are clueless of anything; or maybe they just play dumb. I will never order anything from them again nor will I recommend them. I have paid out so much money and still no couch. I wish I could rate them ZERO
Horrible place to shop stay away, I have been waiting on furniture for a month and a half, on two seperate appointments furniture never arrived and I have missed two days from work, This is the 5th time coming here and never getting anything resolved... Today before we left my mother said she would call Channel 4 news to do a report on this... A Ashley Furniture Associate told us Okay Fine and also said he "could not help us" anyway we just walked out at this point, also left messages nobodg ever calls back... Corporate never calls either... PS was also promised to receive shipping back never received it either... This is a complete nightmare... My friend had a horrible experience here as well but I never listened...
Jesse is helping me to day He is doing great job Explaining all different option Excellent work Very happy
Jeff and Bailey made sure we got what we needed even though we sat on every sofa there. The managers all made sure the price was right. I will definitely do business with these guys again.
This place doesn't deserve to be called a business. I purchased a couch here and set up delivery for the following week. I was assured that it would be available (of course, because I'm paying them). 3 days later I get a call saying it would ready 2 weeks after the scheduled date. Then a week later I was told it would be another MONTH!! I still have a living room without a couch and I'm out of pocket the amount I paid. I strongly urge my fellow shoppers to stay away from this place, they obviously have some internal operational issues that prevent them from providing any form of customer service.
After being a loyal customer for several years and making all of my furniture purchases through Ashley's both in the store and online, I will be taking all of my future business elsewhere. The customer service from both the store and corporate was horrible. Was told several times that I would receive a call back, but never did. I called every day for a week after being assured I could use my APPROVED Platinum credit. I was transferred back and forth too many times to count only to be told that no one could assist me. Very disappointed.
Great selection
Very slow delivery, over a month for a sectional,only delivered 2/3 pieces the first time. delivery crew damaged the sectional. No recourse for fixing it. Overall bad experience.
Our salesman, Jesse, was top notch. He was personable and informative. The sales team worked together to get us the best deal. Great job, Jesse!
Maybe
Alda was absolutely wonderful!!!! So was the store manager who just moved here from Orlando.
Did not purchase furniture as they will not allow you to pickup your furniture youself, you must have it delivered.
READ THESE REVIEWS! Dont buy here! Looked forever at many different furniture retailers. Finally found what we needed at this Ashley location. Purchased couch and made delivery arrangements. TOOK THE DAY OFF WORK FOR DELIVERY. ALL DAY PASSED. WHEN WE CALLED THEM AROUND 330, THEY INFORMED US THAT WE WERE NOT RECIEVING OUR PURCHASE FOR ANOTHER TWO WEEKS. Never doing business with them ever again. Will definitely be telling others to be aware as well. AWFUL BUSINESS. Hands down, awful experience.
Stay away from this place unless you want to be sold cheap furniture at a high price! I felt like I was at a used car dealership. I was swarmed by sales associates. The sales person tried saying I couldnt buy the couch without buying the warranty I didnt want. After getting the couch delivered after waiting 2 weeks the cushions do not stay on and everytime you move or get up you have to fix them so you won't fall off next time you sit down. I truly wish I would have saved my money and time and went somewhere else. I will not be a return customer.
Creepy sales people that pop out of nowhere!!
Ordered Bittersweet 5 drawer chest of drawers from this store, since they matched the online price and could deliver 1 week sooner. Delivery was on time. And that’s where the positive points stop. After delivery, I began putting away clothing & noticed drawers #2&3 were loose and not level (hung low on the right side). I pulled the drawers out & discovered the glides were not mounted to the dresser with screws because the particle board had been damaged during assembly. I immediately called the Town Center location, hoping to catch the delivery crew so they could take it back, but it went to voicemail. I made numerous calls that day and every single call went to voicemail. I finally got in touch with the store the next morning, when I called them (no call from the store regarding my calls). I spoke with Grace in Customer Care, who directed me to send an email with pics. I did that ASAP & have yet to get an email, phone call or anything. Horrible customer service. Even worse quality furniture. Not sure how someone even approved this dresser for delivery.
Too expensive for me!
Very friendly.
Amazing experience here!! Definitely coming back!
Disappointed, sales people walking around, few customers, finally a sales person came and helped, Arshiya Khan, came to my rescue, very professional, patient, great customer service from her.
I am very disappointed and I will definitely not buy any more here. In 7 months, my husband and I were spending around $ 5,000 here and two times delivery was late for 10days or more. And there is not any option except to wait. So unprofessional!!!
Ok store.
Very friendly & knowledgeable staff. We gave the salesman a description of what we were looking for, and were shown everything that matched. 5 stars would-be been given, but were told the piece we settled on was on back order for a month.
Evelyn was great she soft spoken. Guide us on every step and option we had. She very informative as soon we move in our new home. We'll be back. Great job Evelyn.
BUYER BEWARE!!! ASHLEY FURNITURE STEALS CASH FROM CUSTOMERS! We have been trying to get our money back from this store since 12/17/18, which is when our items should have arrived at the store. Today is 1/8/19 we paid in full for our furniture cash on 11/24/18. Customer service provides NO SOLUTIONS just excuses! Shame on this company. We will share this experience with our family and friends to prevent them from spending as much time on this as we have. We have filed formal complaints to BBB and Ashley Furniture Corporate as well. This is why Amazon's primary focus is customer service because business is ONLY good when customer service is! We all remember our shopping experiences.
The employers at Ashley's furniture are helpful. They helped to make my search a lot easier. I will continue to shop at Ashley's furniture.
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
