Ashley Store Jacksonville, FL (St. Johns)

Awesome customer service from Russel

Russell

Very helpful!

Peyton turner is a great guy!

Peyton was a great help for my family and I.

Russel is the best! She helped my family get a new living room set and made the process as low pressure and stress free as I could’ve asked for. I highly recommend her if you want someone that is attentive and very pleasant to work with. I will be back to see her!

Excellent place to buy furniture, I buy a dining room, very good price, quality and fast delivery. Thank you Liliana, you are the best!

Great furniture store!

Brad was great let us shop the way we wanted too!

Brad!!!

Justin did a great job, thank you!

Brad did a fantastic job helping us lock down our new table and chair set!

Brad was great!

Gerard was great! Very helpful.

Brad was fantastic! He was very helpful and got us a great price!

Brad was amazing with helping my boyfriend and I get a couch! He was such a great for us today!!

Scott, sales person was very informative and helpful.

Scott was friendly and professional.

Russel was an excellent sales person to deal with. She helped me with all my questions and made for a great experience.

Scott very good perfect attention and friendly person thank you for you Costomer service

Gerard was an excellent help! A great shopping experience!

Great experience. Justin was wonderful!

We came to look for a bedroom set, Marie helped us! She was awesome & very informative! She asked what style we were looking for & helped us find a great set! We left very happy. Marie is great!

Come see Marie she was outstanding.

Marie did a great job! Super helpful and kind!!

Ray and Richard were amazing in helping us finding our beautiful bed frame

Brad was amazing!!!!

Peyton Turner was great to work with! Love our new couch and he made the process easy and painless.

Peyton was a great help with purchasing a sofa sectional

Great experience with Peyton today. So helpful in our purchase of a beautiful new sectional.

Brad was amazing

Brad was very informative, polite, and knowledgeable about your products.

I’m super excited to see my new table. Amos was very helpful and I highly recommend.

Brad was the best

Great experience, Brad helped us get the living room we were hoping for.

Richard was extremely pleasant and helpful , excellent salesman will shop with rich again , thanks

Had such a great experience with Brad!! Thank you so much we got our living room set that we can’t wait to make memories with our kids in! Will be back soon!

Had the pleasure of working with Brad B. At the Ashley furniture in St. John’s town center was extremely professional walked through the store with us helped us pick out the perfect living room set for our home. Best of all my wife was happy with the experience.

Gerard was great to work with., attentive and knowledge. He made this a seamless transaction. Need furniture, I encourage you to come and see him….you won’t regret it!!!! Signed a happy customer for life!!!

Awesome service

Would give this zero stars if I could. Walked in to browse for couches. 5-10 workers, a couple of customers, and some salesman talking about election fraud and how they should go after the democrats. An entire conversation with one another within earshot of customers. I just went to look at couches. We won’t be back.

I found exactly what I needed & a protection plan to extend the life of my purchase. Excellent service by Bryan :) This location has a great variety too.

Brian was very helpful!

Could have not chose a better day or time to go furniture shopping!! Walked in the door and Kalee was there to greet me. She immediately showed me options and what deals were going on. No pressure what so ever. I highly recommend Kalee and will definitely will go back to her!!

Scott was amazing took all of our preferences into account when looking for a comfortable and affordable mattress

Kalee was amazing!!! I bought my first couch from her!

Brad was fantastic help with customer service on an existing order and gave us great advice on our new bedroom furniture

Great experience with Marie!! She wasn’t pushy and was so helpful would def recommend working with her

Brian did great

Brian was extremely helpful and bery easy to work with.

Brian was amazing and very helpful!

brad was great

I had a wonderful experience with Russel Bluteau at Ashley HomeStore! She was incredibly helpful and assisted my mom and me in picking out great pieces for my apartment. Her expertise and friendly demeanor made the entire process enjoyable and stress-free. I couldn't be happier with the choices we made, thanks to her guidance. Highly recommend her services!

We worked with Ray. He was super patient with my indecisiveness, and very informative. He knows the furniture well and was able to take us to all the pieces that fit what we were looking for.

Came in and Scott was extremely helpful in getting us a new couch for our new house.

Marie was very helpful in helping me make my decision. Amazing experience!

Did not disappoint! Mr Eric G. was great! Very knowledgeable and organized. He answered all of my questions with patience and was a pleasure to work with. He made everything so smooth and easy. 10 starts if I could

Zach took the time to thoughtfully answer my (probably way too many) questions. Very knowledgeable and realistic throughout the process of buying a couch.

Brad was awesome! Very friendly and knowledgeable!

Worked with Ray, He was VERY patient with my husband and I as we looked at multiple sectionals for our new home. He listened as we talked about our cats, based recommendations on our lifestyle, and helped us make the best choice for us. I would highly recommend!

Eric G was fantastic

Worked with ray, He was extremely patient and helpful to us

Amos was a great help! Even though I live down south he answered all my questions and helped me choose furniture I wanted!!

Be very very careful with the warranties being sold at this store and what the sellers are claming is covered. I was sold a warranty under the guise that it covered pet damages and that is not the case per the warranty company. Even though is clear in the warranty that is does cover pet damages. Any one who can read would interpret this as: Not Covered: • Damages caused by animals, including but not limited to those caused by beaks, claws, or jaws, are explicitly excluded under the “What’s Not Covered” section. However, it specifies that this exclusion does not include “damage caused by pets” Either the wording is extremely misleading or the sellers and the warranty company are doing this on purpose to sell more warranties and then not cover damages.

Brad was Awesome!!!

Brad was awesome and great help

Brad was amazing! Got us a great couch

Mr Richard was very helpful and experiences don’t lie! Thank you for helping me to picking up the lovely sofa!!! 🙏🙏

I would not have believed this if I wasn't there. The delivery from Ashley's was beyond horrible...and should be an embarrassment for Ashley's. The delivery men arrived about 2 hours early to drop off new mattresses for my parents who are 81 and 78. Fortunately, they were available at that time and able to accommodate this last second notice. They are not able to move the old mattresses themselves. When the old mattresses were moved off of the box springs by the 2 delivery men, my father wanted to quickly vacuum up some of the dust that had accumulated over the years between the mattress and the box spring. One of the delivery guys began to admonish my father by saying that "this should have been done before hand" and he didn't have time for this because he had other deliveries to make. My dad was caught off guard and flabbergasted by this rude and inappropriate response. He said that it would only take a minute, and the delivery guy retorted to him "Less talking and more working". Again, my father was incredulous at the anger directed at him by the Ashley's delivery person who was seemingly trying to teach my father a lesson. He then continued arguing with my father all the while delaying the install of the new mattresses. Afterwards my father said that he should have told them to take the new mattresses back. To be fair, the other delivery guy was very nice, and I'm sure embarrassed by his co-worker's behavior. I thanked him for his help. A manager from Ashley's eventually called my father with the excuse that these are contract employees. However, that does not matter when they drive up in an Ashley's truck delivering Ashley's purchased items. Ashley's owns the relationship from start to finish and their inability to fire or at the very least make this delivery person call back and apologize for his lack of decency shows a lack of concern. It's easy to use the "these are not our employees" excuse, but this is simply an attempt to pass the buck. Terrible service all around and we advise anyone to be very careful with Ashley's commitment to customer service.

Got a table today and Kalee helped me and was super friendly!! Shes awesome

Thank you Scott for a quick and easy purchase!

I went to the store in RiverCity (Jacksonville) and the associate Elijah was AMAZING. He helped me and my husband with all of needs. He is very knowledgeable. If you are shopping for furniture I suggest you go see Elijah

Gerard did a great job helping us find what we were looking for

So glad we stopped at Ashley. Alda was amazing. We’ve been looking for a dining table for a couple years and we’re just not satisfied with what we saw. Alda helped us find the perfect fit. She was never pushy and seemed sincerely interested in finding out exactly what our needs were. Her knowledge of the products was outstanding. She was so personable and warm we left not feeling like we had met a good salesperson but a longtime friend.

Brian super helpful!!!! Great guy super knowledgeable highly recommended!

Brian is super helpful, great costumer service!

Gerard was a big help and solved our furniture needs. He helped us move furniture around the store and customize our sectional

Russell was awesome and so helpful.

Russell was a delight and help with a great sale!

Evvy was great to work with !

Zach helped me

Zach is great

Rusel is the best. Even my little niece loved her . Thank you so much for helping us .

Russel was fantastic! She took the time to explain the options with have. Excellent service. Thanks Russell

Richards helped us a lot

Marie is wonderful.

Richard is amazing, awesome, handsome, and awesome.

Gerard was a great help assisting us with buying a dining room table and chairs!

Gerard was amazing when buying our dining table!!

Alda was fantastic. She is very informative and doesn’t pressure you into any decision.

Brad was amazing in helping us find a mattress for our teenager. We are grateful for his time and effort!

We had a wonderful experience with Brad our salesperson! We went in knowing exactly what we wanted. He was quick and efficient and super friendly!

Brad was amazing super helpful and got us in and out quickly! Appreciate him so much!

Brad was excellent and made the buying process so quick and easy!

Had an exceptional experience at Ashley thanks to Amos! His product knowledge and attention to detail were impressive. He patiently helped us explore different options and made thoughtful recommendations based on our needs. The level of customer service he provided went above and beyond - after learning that the Ashley in Jax can’t deliver to where I live, he tried to help us come up with other feasible options. Amos truly made our furniture shopping experience stress-free and enjoyable. Highly recommend asking for him if you visit this store!

Alda was a great sales woman!!! She sold me the best and most beautiful couch for a great price!!! Thank you Alda at Town Center!!

Brooklyn

Brad was absolutely amazing and patient. I have lot’s of bad issues and he was extremely helpful and pleasant. God bless him. Ask for Brad!

Gerard was very knowledgeable, patient, and helpful! Thank you!

Brad was great in helping my grandmother pick the best couch for her! He was also very patient which is hard considering she is quite picky 😂

Brad was such a great help! He was patient with our picky requests and pointed us in the right way until we found what we needed.

My husband and I went into Ashley furniture just to browse. We met JQ, who was attentive and knowledgeable about all of the products we inquired about. We purchased a couch we liked because of his exceptional customer service and attention to detail. He is a phenomenal sales associate.

Katie was amazing help and after weeks of shopping, helped me find a couch to perfectly fit my needs! Katie rocks and thanks for the help!

@jach Thanks for the amazing service.

He is professional and helpful

Kalee is wonderful! She listened to my description of the furniture I was looking for,. She is professional, friendly and very approachable. I could not have asked for a better salesperson.

I recently visited Ashley Furniture and had the pleasure of being assisted by Russell. From start to finish, she provided exceptional customer service. Russell was not only knowledgeable about the products but also incredibly patient, answering all my questions and helping me find the perfect furniture pieces for my home.

Great thanks to brook-Lynn! Ask for her when you go shopping you will not be disappointed.

Russell was pretty good will assisting me with buying a new couch nd bedset

Russel welcomes us in the store and was super nice 😊

Scott was thorough and helpful!

Gerard crushed it.

Brad was very helpful with providing options. I also liked that the salesperson let me walk through the store to view the items without hovering. A good shopping experience.

Marie is the BEST!!! So patient and works so hard to get you the Best deal!

Gerard and Russel were amazing! I’ll be back.

Samer was the best salesman my husband and I have ever had. He was so very kind and helpful. He took us right to what we were looking for. If you're looking for furniture go to Ashley in the St. Johns Townsend Center in Jacksonville Florida you won't be sorry.

We loved Richard. He was so nice and helped us find the perfect mattress. Great salesman.

Great experience with JQ. Very easy purchase

Marie was fabulous and helped streamline the moving process into our new home! We were able to purchase our couch and headboard with her. She has an infectious energy & works very hard for her customers! Her knowledge is vast about all pieces of furniture and I felt very taken care of when working with her. Go Marie!!!

very helpful

Scott was a great pleasure to work with, very helpful and answered all my questions in assisting with the sale. Thanks again!

Marie helped me find what I needed and was very helpful.

We had an associate, Russel who was the best helper. She’s very welcoming and given us the best advice about all the furniture that fulfilled our likings!

Russel gave great customer service!! She was really helpful as well as giving my family and I the best options.

My family and I had the best customer service by Russel! Russel has given us a lot of help and showed us many options to choose from that fulfilled our likings. She was very great with giving us advice about the furniture she showed as well!

This Ashley Store was so nice. Richard was such a big help! I would recommend him helping you if you don't know your way around. The bathroom was nice and clean.

Brad was the man. He greeted us at the door, was extremely patient with my wife as she went from couch to couch knowing but not knowing what she wanted. In the end she found what she wanted and Brad was a pleasure to work with!!

Brad has done a wonderful job!

Scott Spencer was great!!

Gerard was great!

My sales person, JQ, was phenomenal! I came in married to the idea of a blue sectional sofa. He gave me the space to look and do what I needed to do, which I appreciated because I don't like being crowded when I'm trying to shop. After I came to the conclusion that what I wanted wasn't in the store I sat on a sofa and began discussing my issue with JQ. The sofa I was sitting on was cream but very comfortable and attractive. JQ rearranged it as I could see it in the configuration I desired. Although it wasn't blue, JQ's patience and product knowledge really helped me break from my single minded focus and purchase the item I bought! He really is an asset to Ashley Furniture! I will definitely be back to purchase from him when I need more pieces! Thanks JQ!

We came in with a small idea of what we needed. Peyton was a tremendous help! He listened to what we wanted and he had some fantastic suggestions. We bought three rooms of furniture with his help! When you come in ask for Peyton and you won’t regret it!

Absolutely perfect, Amos let me shop my way! Did not try to upsell me, did not pressure me for the sale. Answered every question i ask with professionalism, which i appreciated. Quick and easy once i made my decision. Thank you, Amos.

I had a great experience at Ashley’s Furniture thanks to JQ! They were incredibly friendly, attentive, and went out of their way to ensure I found exactly what I was looking for. JQ was knowledgeable about the products and made the whole shopping process smooth and enjoyable. Highly recommend asking for JQ if you’re visiting this store—they truly go above and beyond!

I walked into Ashley Furniture store on a Saturday afternoon and I was greeted by a kind sales consultant named JQ who was eager to help. He was knowledgeable and answered all of my questions about the mattress I was looking to buy. I recommended this location and most of all, this sales consultant!

Brad

When we walked into the furniture store . We were greeted by Zach and he was amazing . He was able to match our furniture needs along with our desired price . When you go into Ashleys ask for Zach

JQ was amazing!!!!!!

Brad was the best! Incredibly fast and straight forward with information and price.

Scott was great. We have been working with him for months to find something for our new construction home. No matter how long we took he was very patient and thorough. Great experience

Brian was very helpful with comparing prices. He did not rush to get us out or make us feel obligated to purchase.

Marie did a wonderful job, helped us alot!

Brian was very helpful.

Brian was super helpful! Thank you!

DO NOT BUY THE WARRANTY!!! We paid extra for a warranty which we typically don't for this exact reason. It has been a nightmare to submit the claim. Finally they "approve" fixing the damage. The person they sent comes out today and says their work order will only fix half of the couch because the other half was denied. Its literally the same incident. Now I have a couch that half is damaged and I have to go back through resubmitting the same claim they confirmed they had already approved. I will never do business here again.

Justin and Brad had great customer service.

Justin has amazing customer service, brad was amazing and awesome

I had a great experience at Ashley furniture recently! Joe was extremely helpful and knowledgeable, and they helped me find the perfect furniture for my home. The prices were also very reasonable, and I was able to get everything I needed without breaking the bank. I would definitely recommend this store to anyone looking for new furniture.

Justin did a great job helping us select a couch for our new home! 10/10 would recommend working with him!

Justin was super friendly and got us the couch we wanted!

Samer provided an incredible experience. We learned a lot about our purchase, and how to get the most from our furniture. Highly recommend you work with him.

If I could give 0 stars I would… first our furniture took almost a year to be delivered. Then they brought us the wrong piece.. that has all been fixed and we have been enjoying our furniture. But now realize the salesman lied to us about the warranty. We were told all wear and Tear would be covered along with pet stains on our couch. These are not covered and the warranty company does nothing to help. We also have a wood sap that has bled through on our entertainment center and the warranty will not cover that due to manufacturer’s defect. Extremely disappointed with Ashley furniture and five star warranty. Would not recommend to anyone.

Excellent service by JQ Walker

Brian and Michele helped me buy my first sofa and ottoman for my first apartment. I lost my phone in the store while shopping and everyone was polite and helped look for it. Coming back for more furniture in the future !

Zack 👍👍👍

Zach helped us immensely with discounts and a great attitude which made shopping easy.

Brad was great & helped meet our furniture needs.

Scott was fantastic!! Very friendly and knowledgeable, we can't wait to have our new reclining love seat delivered! Thank you Scott!

Maria helped me a lot, she advises me and is very kind and attentive, she gives you time to look, I just came to look and she helped me so much that now I have my furniture for my house. Thank you very much

Payton did us a good deal

Peyton is the bees knees

Payton was great

Scott was extremely friendly and super helpful finding a couch for my friend!

Scott was great!!!

I visited Ashley at Town Center today and had the most wonderful experience! I was met by Amos and after a brief introduction, he listened and knew exactly what I was looking for. There was no pressure whatsoever! Just a completely pleasant and professional interaction. Thank you Amos and wishing you all the best in the future!

We had a great experience shopping at the Ashley River City store in Jacksonville, mostly due to the the wonderful assistance from our salesperson, Kalee H. Her approach was so different from what we had experienced at competitor's stores. She stayed with us, walked through different purchasing scenarios, was knowledgeable about the products, and how the store worked. She was always honest, and we never felt pressured. She definitely earned the sale, and Kalee kept her word on post sale follow up. The delivery was fast, the delivery techs worked carefully, neatly, and assembled everything in a manner that showed they knew what they were doing. Finally, the furniture quality was far better than we saw in other area stores. A very happy first purchase!

Russel was super helpful in us finding our perfect couch, will definitely be back to see her for any future purchases

Russel was amazing trying to help us find a new sectional and going over all of the details.

Scott was very helpful

Peyton was so nice to work with! Incredibly helpful, and the most genuine guy. He wasn’t pushy and gave us room to shop - didn’t pressure us to make any decisions until we were ready! Highly recommend.

Brian was very helpful and informational

Brian was fabulous!!!!

Brian did a great job showing us exactly what we were looking for, but letting us venture around!

Brian at Ashley Furniture went above and beyond for what I was looking for! 10/10 recommend

Russel it is the Best sales Representative ever!

Russel was wonderful! She was so helpful and super nice. She got us a great deal

We came to purchase a mattress and Gerard Taylor assisted us. Gerard was amazing and very knowledgeable!

Brad was helpful and gave us a good deal!

Brad was helpful and amazing. He guided us perfectly and assisted in what we exactly needed

Peyton is wonderful- patient A+ experience!!!

Russel was fantastic! She was very helpful and not pushy! I’m so so glad we got her to help us find the perfect bed frame for my son! We will be back for any more furniture needs!

Brad was phenomenal at helping us find our sectional!

Brad was extremely helpful and dynamic in giving multiple options for our furniture purchase.. he was able to give creative options, manager deals, faster deliver times to make our entire purchase smooth.. strongly recommended!!

Scott Spencer was very kind and helpful!

Brad Barrett made it easy-great service

Richard was so great to work with, I never felt pressured, he was around and close by when we had questions but never hovered. He was very knowledgeable and offered great advice about things to look for and pay attention to as well as an In Depth explanation about how the warranty works and what’s covered. I would definitely work with him again, thank you for a great experience.

We heard about the tempur pedic mattress sale and immediately knew we had to come! Kalee helped us find the perfect mattress! She was really knowledgeable about the differences and details! Great experience overall :)

I just bought a couch from Richard. He did a great job and answered all of my questions!

Samer made my experience very easy and comfortable! I came in ready to invest in furniture, and he walked me through great options that fit my purchasing goals as well as helped me find very affordable pieces. We are very pleased with our purchase and our customer service in store and will be back!

Scott was extremely helpful!

Gerard was great!

Brad was awesome ❤️❤️❤️🥰

Brian treated us right very happy with our purchase

Brian was so helpful and patient, great experience!

Russel was so sweet and kind. She is very professional and knowledgeable about all the items my wife and I was looking for. I would recommend her to anyone I know. I will definitely come back and shop again.

Great experience with Justin L.!!!

Brian was very help in our purchase of a new couch. He was attentive, informative and well educated on the process. Thank you Brian!

Scott was helpful!

Richard was helpful when I was in store. He helped me get the best deals, so thank you Richard.

Richard is great.

Alda made the buying experience easy and pleasurable! Superb customer service with a pleasant smile.

Marie was so helpful and so patient!!!

Brad was great

Kalee is such an amazing worker she showed us exactly where the sofas were and helped us look through everything.

Kalee is a wonderful human being so kind and loving

kailee was a nice employee !!!

(Translated by Google) Kale helped me! (Original) Kalee helped me!

Scott was so helpful! Love Ashleys!

Definitely not coming back to the stores. The whole process is would delivery with the sales guy. Ray He was asking so professional and nice. He gave the phone number have an issue with a delivery problem with the product I call him. He never even call back. He never even answer the phone so it’s really fake to be like that. Just pretending from the customer soon as they buy the product you don’t care anymore. The whole customer service. I have to call like eight times, it was absolutely insane. I have to deal with the delivery guys. Oh my God I will never come back to the store again.

Alda was awesome.

Marie was wonderful! Very helpful.

Samer was so helpful to me with my new purchase! And a great deal! I will be back!

Brook-Lynn is wonderful! Great thanks to all of her help and knowledge.

Justin

Justin

Justin

RUSSEL IS THE BEST WORKING IN ALL OF FURNTIURE

Russel the greatest and sweetest worker here

THANK YOU SCOTT !

I needed to buy a couch. Gerard Taylor was super helpful and informative. The whole process was very easy. Highly recommend and will be coming here for all future purchases.

BRAD was excellent!

Scott was so helpful

Justin was amazing! Super helpful and insightful

Justin was great.

Brook- Lynn was such an angel! She did an amazing job assisting me with finding the perfect furniture for my new home. Just ask for “Brook-Lynn” and you will be well taken care of!

Gerard Taylor showed us a great time. He was patient with us while we tried every mattress 10 times and walked us through everything. Thanks!

Fast and easy purchase. Ray was not in when I returned however Gerard was happy to help complete the sale.

Thanks Gerard for your assistance. Displayed great professionalism and customer service.

Gerald Taylor

Gerard made everything very simple. Prices were reasonable.

Ask for Brook-Lynn when you visit! ⭐️⭐️⭐️⭐️⭐️

Marie is awesome!!

We were able to have the best customer service and help looking for our new couch and ottoman for our home. Kalee was so helpful and kind. We were able to find exactly what we were looking for and under 30 minutes. She even helped us with very flexible and easy payment plans for our furniture. We will definitely be coming back to get more pieces from ashley furniture and definitely using Kalee when shopping here !!!

Richard was very nice and helpful.. my girlfriend is pregnant and helped us pick out the perfect mattress. Richard was also very patient as we looked at a bunch of furniture and just couldn’t make up our minds. Very sweet person! Thank you Richard.

JQ was an amazing sales person at Ashley Homestore at the Town Center. He went above and beyond to answer any questions and also texted back me even when he was not at the store to help me . If looking for anything ask for JQ!

I had an amazing experience with Kalee. She was incredibly knowledgeable, patient, and attentive to my needs, helping me find the perfect pieces to match my style and budget. She made the whole process smooth and enjoyable, answering all my questions and providing great recommendations without any pressure. I highly recommend Kalee for anyone looking for exceptional service!

Thank you Brad for the great customer service that i received when i came into Ashley, he was attentive and by my side every step of the way!! Go see Brad when you go in there, he’s passionate about what he do and that’s why I would recommend anyone to work with him!! Thank you Brad!!💙

Worked with Ray J, he was super helpful. I was able to comfortably shop and provide honest feedback without being pressured into a decision. He allowed to walk through the stores and even go back and look at different choices. He was able to stage a dining table to complete the look for me and I was able to make more of an educated decision and purchase. He was able to get my furniture at a beautiful price which allowed more money back into my pockets while still getting the furniture I wanted. Ray was very patient and honest. I trust him with my future purchases and will be back for any future needs.

Gerard was great!

Brad was absolutely wonderful

Brad was terrific!!

Brad was making the purchase real easy and quick 10 star experience

Kalee was absolutely incredible! Such a great experience purchasing our new furniture with her! And spot on with showing you exactly what you are asking for! She made herself available during the day when we made a trip home to measure our space, answered all our questions and was so polite and patient. So pleased, can’t wait for my delivery!

Brad was very helpful!

Justin

Gerard T was so helpful when I was trying to find a rocking chair ☺️

Samer was wonderful to work with. He helped me find furniture that matched and would fit in all my rooms. He did an amazing job.

Maria is amazing and easy to work with!

Richard helped us find a good quality couch.

Brad was great to work with. If you come here to get anything as for him!!! 10/10 would recommend.

Alda was wonderful and helped get us the best price for our dressers!

Gerard was great , Very helpful with our new Dinning table for our home.

The sales experience was good but the delivery experience was a nightmare. Took 3 months to get everything. Bought 12 items from River City Dr store for a lot of money. Had issues with delivery of few items. Would come damage or incomplete and twice brought a rectangle table that was supposed to be round. More to story, but one damaged item they claimed discontinued and couldn't replace. So we found it at a clearance center nearby and they picked and delivered. They offered no compensation for it being a clearance item, the months of delay or the fact we had to find it for them.

The sales rep Russel was wonderful, she saved me from making a bad purchase. She was very informative and showed me and my husband a lot of different options and never pressured us to purchase. She was so patient helping us configure our sectional. I was so happy that we came here.

Ms Russel was very nice helping me with my purchase, she pointed me to the right direction to get the best deal on a furniture. I recommended her to get the next purchase.

Zach was an outstanding sales rep. Very thorough and answer all my questions. Welcomed me in with no pressure to buy. Thank you Zach for your assistance in my search for a sectional.

Russel was amazing. Helping us with everything, answered all our questions. Highly recommend.

Russel is the BEST!

Gerard was very efficient and helped me get what I needed with no fuss! Thank you!

Zach was the best , he helped me a lot , I’m so grateful to have met him ! I will be buying all the furniture for my brand new home here !

Richard was great!

Scott was helpful.

Excellent staff and service. Gerard and Michel were amazing and extremely helpful. Best Ashley experience I’ve ever had. Definitely recommend stopping by this location

Scott was very helpful explaing everthing great help and service

Gerard was great!

marie was extremely helpful she gave us many options and made sure me and my mom found something we both liked highly recommended seeing her anytime you go to ashley’s

Russel was very kind, educating and helpful; we enjoyed our experience with her!

Russel was amazing and was very informative and personality was awesome!

Thank you to Gerard for your help picking out our beautiful sectional sofa!

Kalee was the most helpful sales woman I’ve dealt with at Ashley. My partner and I were very indecisive walking in the door and found exactly what we were looking for, great deals, and helped with the financing side as well. Great experience!

Kalee assisted us with our purchase. From the door to the floor, she was very helpful! She is definitely the reason we will return!

Kalee was great ! Helped so much

I have been to this store twice. Each time, coincidentally, I got the same sales person. The first time, he greeted me at the door and then literally watched me as I walked around the store. It was so annoying and it made me feel uncomfortable. When I asked him questions, he wasn’t helpful at all. I was really interested in about $7,000 worth of furniture. I couldn’t buy anything at that time because I wanted to bring a floor sample for my new home. I went in today with the intent to purchase, and the same salesman not only walked around the entire store watching me to where I felt uncomfortable, my mother and I overheard him talking about us to another sales associate and calling into question if we could afford the furniture. I was so mad, I left. I went to Baers and bought much better quality furniture where I didn’t feel bullied into buying something. You lost a huge sales today due to your high pressure sales techniques - if you’re looking for furniture literally go ANYWHERE else there is so much better customer service and quality in the area!

Excellent experience - Marie was very knowledgeable and helpful!

We worked with Brad , he went above and beyond the help us find the furniture for our new home

Brad was awesome with us and took the time to make sure we got the best deal on our furniture!

Richard was very helpful in our shopping experience today

Scott was very informative and helpful with all the information about was I was purchasing and helping with any questions I had about the furniture. Highly recommend Scott!!!

Brooklynn was amazing!!!

Scott was great!!

Scott Spencer was helpful & provided great customer service.

Scott was great when we came and got our new furniture very efficient

Marie was very nice, helpful, and not pushy. Thank you Marie

I had the pleasure of working with Brian at the St. Johns town center, he was very patient and knowledgeable I actually called back several times to speak with him regarding the many questions that I had, he even measured the furniture for me to ensure that it would fit in the desired space. I will definitely be returning If I'm ever in the need again for furniture.

Excellent shopping experience! My family has shopped this store over the years, and always finds the perfect pieces for our collection. Brian was a very attentive associate. He dedicated his time to helping us find what we needed and even followed up. Thank you so much!

Brad was amazing helping us to select my new sofa.

Great quality furniture and Gerard was very helpful and professional.

Brian was great!! So helpful, great personality, and knowledgable!

This review is long time overdue! 2 months ago I stopped by and worked with Brian on choosing some high chair. He was really patient, knowledgeable of products while keeping my budget in mind! Highly recommend!

Brian at Town Center Ashley's was great

We walked into Ashleys just to browse for the future and we were greeted by Brian. He was very knowledgable and was able to answer any questions we had while walking through the store. We ended up purchasing a couch same day and could not be happier with our purchase. We will be back to see Brian in the future. The Friebels

Brian at Town Center Ashley Furniture was great. He let us look around and gave us time to decide on the pieces we wanted. He followed up with us and remembered us. Would recommend him to family and friends.

Scott was a terrific help!

Brad was amazing. Made the whole process quick and smooth. Plus great customer service!!

Was an honor and pleasure! Outstanding work

Marie was an absolute pleasure to work with today. She listened to what I wanted and helped me find the perfect piece. Don't hesitate!!

Evvy is amazing! She set up my entire house and I absolutely love it

Had the best and most easiest experience finding a dining room table with Kalee. She listened to what my style is and showed me exactly what I would want. she's phenomenal so i'm going straight to her when I buy my bedroom set in a few weeks. go Kalee!

Scott was very helpful

Scott was super helpful and we found exactly what we needed thanks to him

Gerard did an excellent job. I’m excited with my new purchase!!

My salesman was a tremendous help. We went into the store with our minds set on a sectional. We really wanted a manual recliner however they are usually power operated. Richard Greenway showed us a 3 piece leather couch, loveseat and recliner which we fell in love with. It sat so comfortably and the color was beautiful and rich looking. Thank you Richard for steering us in a different direction. Thank you again!!!

BRAD is exceptional sales. Very patient and honest.

Look for Brad, he’s amazing. He will help you for all your furniture needs.

Justin is an exceptional employee who consistently delivers outstanding service. He is highly dependable, attentive to detail, and always goes the extra mile to ensure customers and colleagues are satisfied. His positive attitude, professionalism, and strong work ethic make him a valuable asset to the team.

Justin

Russel was wonderful and friendly.

Russel was great. She was amazing and she was so nice and kind to us.

Richard was a great help and very accommodating. Great experience.

Brian was absolutely amazing and super helpful. Made the purchase easy and smooth.

Brad was awesome. Great customer service. This man deserves a raise!!!

Brad was awesome!!!

Kalee was absolutely incredible throughout the couch buying process. If I wasn’t for her I wouldn’t have walked out with the couch of my dreams! Highly recommend going to her for everything you need house wise!

Gerard Taylor was very informative and a great help with our purchase

Gerard Tayloe

This location is really clean and pleasant. Marie was absolutely amazing! My friend and I came in this evening looking for a couch & we left with an amazing deal on a floor set and an amazing experience overall. I want to say that Marie was so pleasant, comical and made the experience so fun and personable. I will definitely bring my business back here.

Ms. Russel, is amazing! We are returning customers . She took the time to listen and met our needs . We absolutely love our dining room set , bedroom and living room furniture! Ms. Russel , went above and beyond even after the furniture was delivered. We had a little hick up with our delivery but She took the time again , after the sale was completed and talked to management etc and solved it for us!! We will definitely return as we continue with our home remodeling . I would strongly recommend you see her for your furniture needs , at the Town center location in Jacksonville, Fl

Amos was amazing!! He showed us everything possible and helped us find exact what we wanted!!

Brad was stupendous! Very helpful!

Brad was great. Got me a good deal.

Scott was very helpful

Brad was wonderful and easy going I be back

BI ad was just wonderful

Scott was great!

Gerard was amazing!!! found my perfect couch

Gerard was amazing

Evvy was the perfect person that we needed to assist us with my dining room! I have lack of style as a single man and she put a woman touch that was much needed I can’t thank her enough

I love how this store set up a presentation for a customer like me that’s more visual. Delivery was very prompt! My wife and I are very happy with Evy services can’t thank her enough

This store was amazing! Evvy helped us with everything we needed for a living room

Evvy was amazing!

Richard was great to work with! He was very helpful but we never felt any pressure from him. We look forward to receiving our new bedroom furniture soon!

Richard Greenway was very professional and helped us out a ton! My wife and I got a great bedroom set and couldn't be happier!

Brad was amazing. He answered all my questions. Didn't pressure you like other sales man. Great experience.

Brad,was very excellent customer service

We had a fantastic experience with Zach today. He was incredibly helpful in guiding us to the recliner we were looking for, while also giving us the space we needed to discuss our decision. We really appreciated that he wasn’t hovering but remained available and attentive whenever we had questions. His balance of support and respect for our process made the decision-making easy and comfortable. Zach did an outstanding job—thank you so much.

Gerard Taylor

Had a really great experience finding my sofa with Brad. Customer service was beyond stellar and he was very informative and knowledgeable. Great experience overall!!

Today we had a goal of buying 2 new beds, and a lounge sofa set for our new family home. We had browsed a few stores before going into Ashley Furniture. We were greeted by Brian, and for the afternoon he showed incredible customer service, great knowledge and insights on the products we were considering, but most of all his energy and human connection was the most impressive. He made our family’s home shopping experience a delight. Thank you, sir!

Zach did a great job in helping me find a recliner that swivels and reclines. He didn't hover over my husband and I while we were testing out chairs and when we were trying to make a decision. Very nice and hospitable.

Justin was great! He helped us quickly and was professionally.

Peyton was very friendly, knowledgable and made our experience very easy!

Thank you Marie from an amazing customer experience! Truly a professional and great person!

Best place, especially Richard!

David was great! Very helpful!!! Thank you

Gerald and Michelle did great! Thanks!

No good

Mr Scott was so helpful

Mr. Scott was very great very helpful very cute very sweet thank u so much For showing us the best bed at Ashley furniture

Great experience with Kaylee! She was super helpful and friendly!

Gerard was patient and kind throughout my shopping experience. Very knowledgeable with the product and that gave me a great sense of comfort. Thanks a million

Brad and Orlando are absolutely amazing!! Brad is very patient and listened to my needs. Brad made marvelous suggestions!! Brad and Orlando are very kind. I truly appreciate all of Brad’s help!! They truly represent the Ashley brand family THE BEST!! Brad is a true gem!! When you see them please take great care with them! If you need help with your purchase, you are in the right place!! Thank you so much!!!

My visit was amazing with Orlando he help me and found everything thing I need and was so patient with me I love the furniture store my favorite beyond any other

Worked with Brian and he was awesome!

Worked with Ray, he was helpful and able to make our visit easy and simple! Would definitely recommend and use again!!

Richard knew his stuff, wasn’t high pressure, and gave great service

Really great experience.! Russel was very helpful!

Brad is the best! Not pushy like some salesman can be - patient & kind. The store is beautiful & all the staff extremely friendly.

What a day! Decided to go “shopping” for a king size bed/matress. Met Brad and made a purchase same day. Outstanding product to choose from at Ashley and great help, knowledge, and personality from Brad led to an exciting purchase.

Brad was/is the man. He was determined to help us get the bedroom my daughter wanted. He wouldn't let her settle. He did magic to make it happen. Aaahhhhmmmaaaazzziinnnngggg

Brad is awesome! He found all discounts and listened to our concerns to make sure we had a wonderful shopping experience.

Brad was amazing! He helped me get my new bedroom set!

Brian was real friendly and patient

Brad was great to work with!

I just want to say that Brad was patient with us and he was great! He helped us throughout the way! Brad needs 10 stars! ⭐️

Scott was super helpful!

Marie was great!

Marie is amazing!!

We worked with David the past 2 weeks to purchase a living room set and he is AMAZINGGG. The thing that I found most awesome about him is that he didn’t breathe down our necks while we were shopping around. He stayed accessible, but left us alone until we were ready to ask questions and have a discussion. We had to think about our decision and he gave us his card to contact him. We decided a week later we wanted the furniture. He made the process so quick and easy for us, and is just such a pleasant and enjoyable guy to talk to. He’s really knowledgeable about the furniture and very honest— I really like that he didn’t try to upsell us a bunch of extras, he respected us and what we were looking for. We actually ended up leaving with more furniture than we went in looking for because he made the process so simple!! Thanks David, we appreciate you!!!

David was amazing. He was very helpful with all of our questions and made sure we got the best deal possible. Rock on David!

Amazing! Ended up with a whole set! Sold by a true mvp Brian

Justin did an amazing job of walking around the showroom with me and finding the couch that I was dreaming of! I would highly recommend him for anyone that is coming in and would like to look at options for any type of furniture

I worked with Brad for 2 hours on buying a bed and bed frame. He was patient and even found us discounts through price matching saving us over $500. Very much appreciate all the information and help.

Brad was his name, getting us a great deal was his game.

Amos is a friendly employee

Maria is great!

richard is the best…. of the best…..

Ms. Russel was really great, she showed me all the items I was looking for and she explained each item to me. She did a great job and I was happy to purchase from Ashley!!

Brad was Great!!

Brad was Wonderful

Brian was great! Very helpful

Zach was extremely helpful and kind! We purchased a glider and he was very knowledgeable.

Brad did an excellent job. Great customer Service.

Brian was excellent

Bryan was very friendly and helpful needs a raise. 🌸🌺🌼😊

Brian was amazing and very helpful.

Scott was great! Made the experience simple and sweet!

Amazing service, great quality couches.

Brook-Lynn was very helpful. She has an amazing and pleasant personality.

Brian!

Brian was helpful

Brian was great

Bryan was great

Brian was very helpful and kind in walking me through the options in the store. Very appreciate the experience here

Peyton was super helpful in helping us find just what we were looking for!

Payton was very helpful and easy to work with!

Really , really nice experience with Payton at town center location.

Peyton was very helpful in helping me decide on what sectional to get, using his own personal experiences to point me in the right direction. I highly recommend using him to help furnish your home!!

Kalee was a great helper!! thanks to her we found a new set of tables!!

Bought a dinning room table from Scott. Very helpful no pressure sales rep. We will look him up for our new purchase.

Peyton was great! He was the first to great us after we walked in the door. He was very quick and helpful.

Maria was very professional and customer focus, will highly recommend her to my friends.

Best customer service I ever had with Russel. Highly recommend.

Zach was excellent!

Zach was very attentive and detailed. AWESOME service.

Samir Azzrak was my consultant. He was very patient and knowledgeable and friendly. I would highly recommend this store to anyone . Great associates!

Brian is the absolute best! He provided an easy and seamless experience from start to finish.

Samer was very helpful guiding us through the couch purchase and answering all our questions in an understanding and comprehensive way.

I had a fantastic experience today at Ashley store. Samer, our consultant, did the fantastic job walking us through all the available options, helping us finding the sofa that we would really enjoy having at our home, guided us through all the financing options, and made the purchase process seamless and smooth as much as possible. Highly recommended!

Evvy was so so sweet and helpful in our couch purchase. Thank you so much!

Marie at Ashley Furniture was great to work with!!

Thank you Russel for your amazing help!

Gerard was very helpful and polite took his time and made sure we got the furniture that we wanted . Recommend Ashley’s furniture

The store was great. Brian was very helpful and nice.

Brad was great ask for Brad

Brian was very helpful helping me find my perfect sofa! I will definitely be back ro Ashley for all my furniture needs

Brian was very helpful

Brian was awesome and very helpful.

Brian was so good to me

brian is the goat very helpful

Justin was amazing! We had a specific vision and he found us the exact couch we wanted! Thanks Justin

Samer was great to work with!

Gerard did a great job. Very personable and helpful.

Zach did a great customer services to us!

Brian was fabulous! He helped us a lot

Russel helped me so much Thank you so much

Marie is great!

Great service it was a pleasure to deal whit you thank you for your help

Nice selection and display; good options. Samer was extremely helpful; very friendly and professional with good advice. Highly recommend!

Gerard Taylor was great to work with! Helped me pick out a sectional. Great customer service

Bought a sectional sofa for our new apartment. Kalee did a great job.

Brain was amazing and very professional. He helped us find our dining room set right away. Brian also was great help in picking out our couch set. He showed us several options and gave us different price options to best suit our needs. Brain is very knowledgeable and hilarious, I look forward to working with him again in the future.

Mr. Brad was amazing!!!! Appreciate everything sir

Brad was great! Super helpful!

Friendly, helpful, knowledgeable. We’ll be back. Thank you, Mr. Gerard.

Kalee is the best! She was very helpful while giving us space to look around without feeling pressured. Highly recommend!

Worked with Ray, and he was amazing! He let me explore without overwhelming me. He was super friendly, and awesome to work with. If you go to Ashley request Ray!

Kalee was wonderful, we had a hard time finding options we wanted and colors we wanted, we almost walked out but she stepped in and showed us options and even the exact color option I wanted. We purchased multiple things from her and advised her that she was a really good sales rep! Thank you Kalee!

Russel was extremely patient, knowledgeable and willing to invest her time to help us make the right choice for us. I love that she wasn’t pushy and allowed us time to chat as a family and understand what we wanted out of the sectional we were looking for. Thank you so much for your time.

The store has an excellent selection. Kalee was great and put a lot of effort in to find something that would work for us.

Richard’s expertise and experience was excellent in helping us with selecting our new living room furniture! Great to work with!

Gerard helped me with a couch - very simple and good deal

I was helped today by Russel Bluteau at the store. She was knowledgeable, patient and friendly. It was a fast, easy and stress free experience thanks to her!

Scott was super helpful

Brad was awesome

Justin was so helpful and knowledgeable. He was patient with me as I tried to decide on the right couch. Highly recommended Justin if you need to take your time. Also the products were highly quality making it hard to decide. I will be a repeat customer.

We worked with Justin for hours today on a couch selection for our home. He's been helpful, patient, and polite. Couldn't have asked for better service.

Scott was very helpful. I had a great experience.

We had a great experience with Marie at Ashley furniture

Scott was great with helping us find a couch! We enjoyed our experience working with him.

Scott was great!

Thank you Kalee, can’t wait to get my new couch!!!!

Worked with Ray J, he was very knowledgeable and friendly! Explained the different types of recliners with no pressure to buy. It was a pleasure working with Ray!

Marie is wonderful! Super helpful and knowledgeable!

Maria was awesome. Very helpful!

Brad was awesome 👌

Kalee was great and very cool!! 😎

Kalee was the best. Very gtreatful she was here to help.

Great! Marie was very helpful and insightful. Awesome experience.

Kalee was very warm, welcoming & extremely friendly!! She was very knowledgeable about everything & helped us find exactly what we wanted!! Thank you Kalee!! #cozyvibes 🤗

Kalee is super friendly and very helpful. No pressure and helped us find what we love.

Bryan was very helpful and informative

Gerard was incredibly helpful! Despite some technical difficulties on the computers, he got us what we needed in a timely manner.

Brian was a great help! Thanks a mil!😊

Scott was extremely helpful I. Finding my wife and I the perfect living room furniture for our new apartment.

If you value your time and want to work with good customer service, DO NOT BUY FROM ASHLEY’S. If you’ll see the good reviews it is about purchasing. They have good sales but then it all goes down hill. I bought a couch and dinning room set. Ashley’s changed the delivery date, without telling me annd only delivered half my order. Then I purchased a bedroom suit. Ashley’s delivered the headboard, footboard and mattress with no rails or sideboards. We had to sleep on the floor on the mattress for over a month waiting on sideboards and rails. Ashley’s did not care and advised that’s how it is. I spend over $10,000 cash and still no one cared about when I received my purchase, just that I gave them money. Please find somewhere else to get your furniture because you will be extremely dissatisfied with Ashley’s services. **UPDATE** We finally got an email saying the bed rails we have been waiting on since August 11th will be delivered. I was asked when to delivery it. I advised Mon or Tues in the morning. I get the time and date text today and it is Wednesday from 1:00pm - 4:00pm. Not even close to what I asked. If you’re going to do what you want, don’t ask. I had to call and reschedule it Friday. I have been waiting for 42 days so I can stop sleeping on the floor so what’s a few more days. You get this generic response to these reviews. Ashley doesn’t care and all they say is I’m sorry for not putting the customer first, so please don’t waist your time responding, unless you intend to actually make some sort of restitution or compensation for waisting my time or you want to make your company one that actually stands by quality and service. Please buy somewhere else.

Great time shopping brian was very helpful

Brad is AWESOME!!! I love Ashley Furniture!

Brian was fantastic! He was friendly, knowledgeable and didn’t to force us into anything we weren’t set on. We will definitely be back to purchase a couch from him in a few months.

Brian was super helpful and amazing! Anyone who is shopping at this location needs to ask for him.

Kalee was amazing! She made the mattress buying process super easy and she was super friendly and easy going! Also, Orlando is the best manager!! Also very friendly and amazing!! Thank you both so very much!!

I had a great experience working with Amos to find a perfect new couch. He was very knowledgeable and intuitive, just a few minutes speaking with him and he was able to point me in the direction of multiple options that match my aesthetic… while finding something comfortable and durable. He gave us the time to walk around and ponder our options while still being available for questions. He generously insisted on moving things around (couch pieces, pillows, blankets) so I could get a genuine feel for the couch before purchasing which was great! So helpful. I would absolutely recommend you seeking out Amos for your next purchase. Thanks again!

We worked with Ms. Russel to get a beautiful desk, matching bookshelf, and a reclining sofa. She was wonderful and did everything she could to work with us! We’ve gone to her before for a matching bed set, and even all those years ago she was just as helpful. And the furniture definitely stands the test of time!

Scott was very helpful!

Scott was helpful!

We had a great time walking around looking for what we could possibly add to our new home Russel was great at answering all our questions and allowing us to preview the whole building

Gerard was a pleasure to work with!!

Marie was wonderful!

Scott Spencer was very helpful. Also, Orlando is a great manager.

Marie Denison was great!

Gerard was great! No pressure , very patient and answered all my questions. I’m very happy with my purchase.

Brian was super helpful in answering our questions and letting us take our time to peruse the store.

Brian was very helpful and was good about letting us look without being down our throats the whole time.

Marie was excellent

Brad was awesome! Very helpful in the process of finding my dream couch. 5 stars

Richard and Ray were both amazing to work with. Super professional, not pushy and very knowledgeable. Highly recommend!

Brad was fast and efficient! Thank you

Brad was amazing at helping me find my perfect bedroom set ! Totally in love with I ended up choosing

This is my second time purchasing from them! Love their furniture and Scott from Jacksonville Town Center location is amazing!

Marie was very helpful helping my husband and I, also very professional l, we were very happy to have her help.

Brad made this experience for us SO smooth. We were able to get exactly what we needed and had all our questions and concerns answers. Highly recommend seeing Brad at Ashley Furniture!

Brad was great and made it a very easy and enjoyable experience!

I loved the experience here

(Translated by Google) Kalee was great (Original) Kalee was grate

Be sure to ask for Amos! He does a great job!!

Ask for Amos Otis - he’s the man

Big ups to Richard at the Town Center location for helping us seal the deal on our new living room!

Gerard was amazing! And Seal too! The customer service was awesome very polite, Ashley always have amazing prices and everything is so clean and perfect. I love that place! Thank you so much guys for everything!

Had a great trip to Ashley today! Richard helped us find a couch and answered all of our questions! Super nice guy so definitely ask for him during your visit!

Richard was so easy to work with, no pressure. Definitely will recommend him to all!

Kalee was amazing, I never bought a sofa so fast

I had a good experience.Gerard Taylor The best sales person on the floor.

Came back here 3 times and every time I did my main one Russel was there to take care of me every time

Awesomesauce Brad the salesperson

Marie was very helpful and gave us space to browse and discuss options. Marie gave us honest feedback and opinions based on what we needed. We settled on the Larce sectional with chaise lounge. Delivery says just a few days so we’ll see how delivery goes and what the final product experience is but, for now, the shopping experience was very good. Lots of options and helpful people.

Brad was phenomenal found such a great sleeper sofa and a brilliant coffee table. Thank you so much for a wonderful experience!

Brad was so helpful and let us browse and then come back with exactly what we wanted. Thank you!

We had a pleasant experience with Peyton and got a dining set we love. He did his best to give us the best deal possible while being very polite throughout the whole process. What more could you ask for?

Brian was very helpful and helped me find a bedroom set for my first apartment! Thank you, Brian!

Brad was a great help! We went in just browsing for a new couch and he immediately showed us the couch we didn’t know we dreamed of!! Brad was very kind, funny and not pushy with any of the sales. I had a great experience and can’t wait to buy our next piece from this location. You rock Brad!

Brad was the exact help we needed! My wife and I just got a new couch and absolutely love it!

Terrible experience. I purchased a floor sample which included a six piece sectional and rug. I had requested the rug be vacuumed and the pieces wrapped in plastic wrap. When we came to the store to pick up the furniture I purchased, they told me they don’t have rolls of plastic in which to wrap the furniture nor did they vacuum the rug. I had asked Peyton several times to have the rug vacuumed. I find it really disturbing that they wanted to sell me a damage protection plan for the furniture I just bought for lots of $$$, but they have nothing there to protect it when you purchase off the floor. It seems as though they don’t care about the furniture they are selling because they simply have Nothing available to protect it when you purchase off the floor. As a matter of fact, there was another guy there that wanted to buy a piece of art. What are they going to wrap it with??? So, we had to buy a roll of plastic in which to wrap the 6 pieces with and nobody would do anything to help us wrap the furniture. I, myself have been in the furniture industry for 30 years and every place I have ever worked, always had rolls of plastic and or bubble wrap to protect items from damage. Needless to say, I will never shop at this company again. All they care about is $$$ after they get that, you’re on your own.

On our visit to Ashley Furniture, we were assisted by Gerard: he gave us our space, allowed us to walk around the store and when we had questions and needed assistance, he was right there to help and guide us along the way. We appreciate all his patience and help!!! Thanks, Gerard!

Scott was very patient and helpful!

(Translated by Google) brook-Lynn is amazin (Original) brook-Lynn is amazin个

Gerard was very helpful!

Gerard helped us out buying a dinning table and some lamps. His assistance made shopping a positive and stress free experience.

Scott S was very helpful

Marie took time to help me find what I was looking for. She listened to my needs and wants and showed me things specific to what I shared. She did not try to “upsell” or “convince” me of anything. I went to several furniture stores, and returned to this specific location because of the customer service Marie provided.

Brid

Scott was helpful!

Scott was very helpful and made my purchase very easy!

Scott was very helpful.

Scott was helpful

Ruselwas very helpful! She took us to what we wanted to see and got us our selections fast!

Worked with Ray, he was amazing! He was very knowledgeable and really listened and worked with us to find the perfect couch and dining room table! Will definitely purchase from him again!

Kalee was outstanding

Gerard helped us with a bed . He was super friendly and helpful and I would recommend him to a friend !!

Kalee was great and helped us find the perfect couch!

Great experience buying a dining set and leather sofa. Gerard Taylor was awesome to work with. He helped us get exactly what we wanted.

Scott was helpful

Brian was super helpful in saving money on our new table set!

Brian was super helpful when buying our new table set!

Marie was extremely helpful in meeting our specifications and answered all of our questions.

Marie was super helpful and knowledgeable!

(Translated by Google) Excellent place, good service and very friendly. I was assisted by Russel Bluteau, an excellent salesperson. (Original) Excelente lugar, buena atención y muy amable. Fui atendida por Russel Bluteau excelente vendedora

Russel was absolutely amazing she explained everything and not pushy at all ! I would highly recommend to anyone to go see her !!

Scott was extremely helpful…spent an hour and change with us and really looked out for me as a first responder! Go see him!

I had the pleasure of shopping with Brook-Lynn she is so incredible and very knowledgeable will definitely shop with her again

Gerard was awesome he’s the best he helped me get a great bedroom setup

Gerard

Marie is so helpful and fun to work with!

Richard did a great job showing us around the store and helping us find great furniture!

Richard was awesome! Highly recommend!

Marie was great

I want to thank Evvy for the beyond wonderful service that she provided!!!

Marie was absolutely wonderful. She went above and beyond for us and was extremely patient and kind. She made sure we found the perfect couch for us that works with our space and our family. Thank you so much Marie. We didn’t even go in looking to buy today, but she was wonderful!

Marie was awesome!

Marie was great!!!!

Brad is awesome. He answered all my questions and I purchased my dream sofa sleeper couch. Thank you!

Russel was very knowledgeable and my experience shopping for furniture so easy. Would highly recommend

Rusel Bluteau is very knowledgeable about the products that she is selling and very professional

Val was amazing

Gerard , very helpful, knowledgeable about the merchandise. Awesome problem solver. Exceeded all my expectations...

Brad was helpful.

Brad is awesome! Appreciate his help and insight.

Brad was wonderful

Brad was incredibly helpful, super friendly and welcoming!

Samer helped with business furniture very helpful

Samer helped me today. Thank you

Samier was amazing

Samer was amazing.

Seamer was awesome

Sheree was great (:

Richard is the bomb.com

Scott was great and not high pressure and very knowledgeable!!

Peyton was great! Helped us find the perfect bed frame for my room mate. Definitely recommend!

Bright and lovely store, restrooms are clean, friendly staff, a special shoutout to Brooklynn who helped me during my visit! She is so sweet and asked all the right questions to suggest to me the best furniture that fits for what I was looking for.

Brooklynn was super nice and made sure to check in case we had any questions! Thank you Brooklynn!

THANK YOU SCOTT !

Marie did a great job! She was super helpful!

Brad was great help.

Gerard was extremely helpful and efficient

Marie was fantastic in helping us get new bedroom furniture. She made the process super easy!

Excellent service, very knowledgeable. No pressure. Salesperson was Brad Barrett

Brad was wonderful!

Marie was amazing! She was very nice and took her time!

Marie is amazing! Great service!

Marie was great!! She asked us right when we walked in what we’re looking for and if she could show us where in the store we could find it! She gave us great information on the product and helped us place the order right away! Very fast and efficient.

Excellent experience buying a couch with Peyton’s help. Left very satisfied.

Peyton was amazing. So friendly and able to answer all of our questions honestly and quickly. We love our new purchase!

Brad was great and amazing!!!!! The process was a smooth transition ! THaank

Marie was such a great help!!

Marie

Russel Thanks!

Ask for Brad. We will take care of ya

I am a strong personality and Brad had no problems working with me . A total win for me!!!!!

I worked with Marie at the Town Center location to find a few pieces for our new company office. She was helpful and knowledgeable. She offered reassurance and suggestions but was never too forward or pushy. Just the right level of assistance I needed to spend my boss’s money! I highly recommend asking for her should you find yourself at this Ashley store!

Marie was great!

Eric was amazing to work with. He understood what we were looking for and helped us get the best deal in town.

Thank you to Amos for his help. I probably wouldn't made a selection but for his eye for color and stlye.

Brad was helpful

Great customer service when making purchases. very kind and helpful thank you Gerard from the jax town center store

Brad was amazing help

Scott Spencer was very thorough and helpful with my couch purchase. I would highly recommend him to anyone

Zach did a phenomenal job answering all of my questions, showing me exactly what i was looking for, offered amazing payment options, all while giving top tier customer service.

Brad was really great to work with I appreciate all his help.

Marie was awesome!!!

We had a great experience at Ashley Furniture the other day. My wife had been looking for a specific type of a recliner that was powered, but also reclined almost to a prone position. We always avoid going into a furniture store because you’re usually accosted by sale people as soon as you set a foot in the door. Well, we were pleasantly surprised at Ashely Furniture. No one jumped all over to sell us anything and we were able to walk around at our leisure looking for a recliner. We found one and I went up to a sales person who was super nice and friendly. The sales person, Zach was helpful, easy going and knowledgeable and he answered my questions very professionally but friendly. It was a great experience working with Zach and would definitely ask for him the next time we are looking for furniture at Ashely. Zach is what all sales personnel should be. No high pressure, professional, knowledgeable and friendly! The purchase process was easy and completed within minutes. Thanks for the great experience, Zach!

Spent some time at Ashley with Justin Lugowski, we looked at about 10 bedroom sets. Justin was patient and professional. He went as far as moving furniture from different parts of the store so we could see then side by side. I would highly recommend you ask for Justin whe. You visit Ashley on River city dr.

Marie is fantastic!!!!

Brad was very helpful and easy to work with. Great all around experience

Scott was great! Patient, not hovering, and to the point.

Ask for Scott! Great service and very knowledgeable.

Marie is the best! Super helpful and saved us from ordering a table that wouldn’t have looked as nice as what we ended up with!

Russel was an outstanding rep! She made us feel at home and comfortable making such a large purchase.

The representative at this location was Russel. She was very professional, extremely friendly and polite. It was a very nice experience.

Scott was extremely helpful and made my experience with Ashley’s furniture enjoyable.

Justin was a really helpful guide around the store and knew exactly where things were. Very kind and professional.

Marie was very personable and great to work with

Brooklyn was very helpful

Marie is great to work with!

Brooklyn is amazing! Promote her now

Scott was awesome at the Jax town center store! We had a great experience.

Although our sales experience with Marie (Jacksonville) was great, it went downhill fast from there. The $350 white glove delivery service was absolutely unacceptable. The team delivering our white sectional took zero care in keeping it clean during set up, not to mention they SLICED through the fabric when cutting off the plastic! Every piece was covered in black fingerprints and handprints. No gloves, no booties, it was careless to say the least. The lead delivery person did try cleaning the fingerprints and wiping with a paper towel but it did little good. In addition, there was a missing section that arrived a week later. We reported the bad experience to customer service and the reps were kind and helpful. John, the furniture specialist, was sent out and he was great. He spent an hour cleaning the sectional. He ordered a new arm (because it was sliced open) and ordered a new recliner mechanism (because it was bent). SIDE NOTE: The sections don't line up, they are off center, large gaps and John hopes to fix this as well) A week later the missing section was delivered by the SAME team who again took zero care in keeping it clean and while attaching the sections together, managed to get them ALL dirty again with black fingerprints and handprints. John will return to once again clean the fabric when he installs the new parts. We asked management to refund our $350 white glove delivery fee, but they refused, stating they would give us a $150 credit to buy more furniture! Why would we buy more furniture from them? Shop elsewhere for your furniture...Ashley should not benefit from your business.