Ashley Store Jacksonville, FL (St. Johns)

I purchased a couch with a chaise a couple of months ago, and when it arrived, one of the cushions was missing. How do you forget a cushion? The delivery team just drove off without providing a receipt or any documentation. When I contacted customer service, they said it would be covered under warranty, but how is that possible when all the pieces weren’t delivered in the first place? We ordered the missing cushion, and they told us it would arrive in 7-10 days. Now it’s been two weeks, and it hasn’t even been shipped yet. Seriously? Now the New Cushion was delivered with NO FABRIC … You know if I didn’t do my job right at work I would get fired !!!! Like really .. How can you not care.

Spencer was ok 👍

Extremely disappointed in customer service. Purchased a $3000 couch with a battery pack. Couch was delivered yesterday and realized we didn’t need the battery pack because it was close to the wall. They are claiming that since it was more than 72 hours that they won’t take it back. We were planning on purchasing two Tempur-pedic mattresses an entire office set up and a guestroom set up, but we will find another furniture store to do that through.

Please see Andrea Monroe what a lovely person. She helped me so much! We were so pleased with her service. Just absolutely so pleased.

Andrea Monroe was absolutely amazing! She was so knowledgeable and so thoughtful she took her time and was so patient. Her smile made our day. She made sure to help us and that we had what we needed. Please ask her for a not anyone else. This is what good customer service is like.

Miss Miller was very nice and helpful!

Tyson was super helpful throughout the process of purchasing the furniture. Definitely shop with him. He is super knowledgeable.

Andrea was wonderful to work with & was very helpful. Such a pleasure doing business with her.

Russel was fantastic. helped us pick out the perfect furniture for our new place!

Very fast and got everything we needed plus more

Akira is FANTASTIC. She was very helpful. Great personality.

We found a sofa and recliner that we like and it has been delivered. All is very comfortable from the sales help to relaxing on my new sofa.

Jenn was great to work with and got us in and out very quickly!

Came in. And was greeted right away. Love Jenn for her bubblyness. Will be back.

Came in to look around found it a great store great staff jenn was especially nice

Spencer was great. Very attentive, professional and helpful. Thanks!

I had a wonderful experience at Ashley. Gerard was a great help to me. He was kind, respectful, knowledgeable, and there was no rush or pressure to make a decision.

Jenn was great and helped us with a nice dining table!

Justin was knowledgeable and very customer service oriented. He had tremendous patience as we picked out the prefect couch. Thank you Justin.

Dena was great she helped me find everything that I needed

This is my second review of Ashley for the same shopping experience. I love the store and the merchandise and I was extremely happy with the service I received from Daniel Martinez, but I do have concerns about my delivery experience. My furniture was delivered on February 24. The delivery guys were friendly and efficient. It took me a while to find fault with the delivery. Later that day I was unable to find my purse. I am the "family finder." I thoroughly searched my car and condo with no luck. I checked my credit card account. No charges had appeared since my trip to Publix on Monday February 23. I searched again this morning. Nothing. I checked my credit card account several times. After several checks I found a charge of $5 to Amazon. Small, but I knew it wasn't from me. I have not filed a police report but I spent the entire day cancelling 3 credit/debit cards, getting a new driver's license, requesting a new voter registration card, applying for a new passport, buying a new purse, and taking steps to replace my Medicare and insurance cards. I have more work to do tomorrow. I am grateful that it appears I haven't lost anything but time. I am posting this review to caution other buyers. If other people have had a similar experience I urge Ashley to find another delivery service.

Russel was great and my furniture buying experience was flawless

S Spencer was great to work with.

Buyer beware.. if you purchase from this store be 100% sure that the items you buy, is what you want. You cannot return ANY items.. even if defective, without a 25% restocking fee. This applies to even small items; which is contradictory to the return policy stated on the Ashley website. This was a $7,500 purchase and it will be my last. I did not read the small print on the sales agreement because I already reviewed the return policies online… my mistake . Do yourself a favor a buy your Ashely items from Amazon or another online store with a better return policy… that’s actually followed. A costly lesson in hope you don’t have to endure.

Dena was wonderful! Very professional and very knowledgeable.

Do yourself a favor and go somewhere else.

Scott was wonderful to work with & helped us get the best prices for 2 bedroom suits we picked out. Will definitely ask for him when we return for future purchases.

Had a great experience here! Russel was the women who helped us, she was very helpful and knowledgeable! So nice! Beautiful furniture!

Alan was extremely helpful and patient with us as we decided on the way we would like to do the set up for the Modmax 5 Piece Sectional. I would highly recommend Ashley furniture and Alan as the associate to help you with your purchase.

Experience in the store was phenomonal. Efficient, organized very well handled. The delivery......being over an hour late on the evening of Valentines Day after missing two delivery times they provided. Wasted half a day on waiting. Had to cancel dinner reservations with my wife that were made a month ago. DO NOT count on them hitting a 3 hour window or even alerting you that they will miss it. I had to call.

Brian was great to work with, super easy process!

Great experience with Spencer!

Justin Lugowsku was so helpful and went above and beyond to help refurnish our bedroom and living room.

Spencer was very efficient and helpful. Enjoyed my shopping experience.

Brad was a great ! very helpful and helped all my questions will be buying from him next time!!$

Brad was such a helpful guy he helped me with all my questions such a helpful guy

David did an amazing job. Great customer service! He listened well to what I was looking for a showed me all my options.

Awesome store, awesome experience. Liz took care of us. She was very kind, respectful and informative. 10/10!

Brad was so helpful. He helped us see our options and quickly know what would work well in the room. Thank you Brad!

Great customer service from Scott Spencer.

Russel was great. Very knowledgeable and friendly.

We were there today & Dena took very good care of us! She was very knowledgeable & was NOT pushy. She knew the right questions to ask & the experience was very pleasant! She is a great asset to your company!!!

S. Spencer was absolutely amazing. Helped us get what we wanted! Fast and easy.

Scott was great. Helpful but not annoying

Brad at the store, was fantastic! We purchased several pieces from him at once and he was very helpful throughout the process. We had some hiccups that was out of their control but Brad was on the ball each time and their management team was quick and very proactive Michel, from customer service was instrumental in me being a long time customer for Ashley, she was very quick to respond and helped us figure out several solutions. Thank you so much to the town center team !

Russel was amazing to work with!

I came in to ask about their pillows. The old woman with white hair and glasses immediately responded that they do have pillows, but they start at $200. I exclaimed, “$200 for a pillow?!” She laughed and said, “Or you can go to Target.” Meanwhile, a Hispanic, heavyset woman with long wavy hair in the corner was making fun of us for even asking about the pillows. I decided to look at them anyway since I recently moved here and have neck issues. Honestly, it seems like some of these employees come in with their minds made up about customers, acting like they’re doing you a favor by serving you, rather than actually helping. It’s frustrating when people in positions meant to assist customers act like they’re above it.

Akira was very helpful in picking out my dining room table & helping me with other furniture for my home. Thank you Akira for being so kind & helpful, it made my experience buying furniture so much more fun!

Brian was awesome!! Helped us to find the perfect living room set AND bedroom set AND mattress! He was so helpful, and I didn't feel pressured a single moment of it. Ten out of ten recommended!!

Brian was amazing and he was helpful every step of the way. 10/10 recommend him if you’re going to Ashley.

Tyson was like a son by the time we finished with our purchase. Amazing service!

David Portboy was great!

Nicolas provided me with AMAZING service!

Alan gave us great service!

Thank You!!! Gerard helped us find a new bed for our home.

David was fabulous! Very professional and patient with me. Highly recommended!

David was very helpful and nice

Nic was so incredibly helpful, sweet, and funny. I felt like i was chatting with an old friend. He helped me find what exactly what i was looking for.

My husband and I have been looking for furniture for our new house for months and we finally found what we were looking for thanks to Nicolas. He was such a big help, thoughtful and spoke from his own experience. By far the best customer service we have received. Will definitely come back for more help from Nicolas!

Nic is a very sweet salesman! Very informative and helpful, and he made my process of buying furniture much easier.

Nicholas is great! very helpful and funny 10/10 experience

I never leave reviews but Nicolas was so helpful and very knowledgeable. Anyone talking to him would know that he is an expert!

Brad

Brad

Brad man

Brad was great! Recommended what we needed and accommodated us for what we wanted as well! Thanks again!

Zach was very helpful and nice.

Ms. Dena was amazing!

Tony helped tremendously thank you!!!

Evvy is excellent and was very patient with my family

Evvy !

Evvy is amazing! Very thankful for her help

Akira was great!

We came to this store before the holiday and experience is great, thats when people starting to approach you. Everyone is very nice, we finally placed our order and was told 4-5 weeks delivery. Thats fine, but then so many hiccups, we keep getting bits and pieces of furniture. It’s almost february and we are still missing a piece. We ordered in November. When you call and speak to someone it doesn’t sound like they care. Because we have already made the sale and paid for the furnitures so who cares if we are waiting. If i’ll be asked to buy from here ever again? I wouldn’t. It’s very frustrating to wait. Service department is awful!!!

Amazing service and communication, Got everything I needed with her !

Brad was very Helpful

Gerard is an excellent associate providing quick and efficient service. I’d highly recommend his services.

Liz was very helpful; one of the girls.

Liz helped us and she was amazing. Very helpful and made the experience more than just looking at furniture.

Liz made this experience very fun, an educational I would come back just for her to be my guide!

liz is the best person ever she helped us around the store and was super nice

Liz was so helpful and informative! We found multiple options that would suit our space!

Tyson was very professional

Spencer did great today

Outstanding Experience with Justin Lugowski at Ashley Furniture (St. John’s Town Center) I just spent about an hour purchasing furniture at the Ashley Furniture Store in St. John’s Town Center, and I can confidently say that Justin was absolutely amazing. From the moment we started working together, he was professional, knowledgeable, patient, and genuinely focused on making sure I found exactly what I wanted. Justin Lugowski took the time to explain options clearly, answered every question without pressure, and made the entire process smooth and enjoyable. He never rushed me, never upsold unnecessarily, and truly made me feel like a valued customer rather than just another sale. This was one of the best furniture-buying experiences I’ve ever had, and that’s 100% because of Justin. If you’re shopping at Ashley, do yourself a favor and ask for him — you’ll be in excellent hands. Ashley is lucky to have someone like Justin on their team!

Scott was awesome, good selection, great customer service

Gerard was a great help with our purchase today! Quick and easy process. No hassle.

I was uncomfortable the whole time. I couldn’t even look at the pieces I wanted to without having 3 men stare at me and my friends. I know they good intentions as sales men but it almost makes us feel unwanted and awkward and weird.

Russel at St John’s Town Center, FL Ashley Furniture was a pleasure to have met her! She helped my family and I on a purchase of a new sofa. We love it! Our guests enjoy it too! Thank you to Russel for being patient and for making the purchase a smooth and flawless experience for us!

No pressure. Mixy was a very knowledgeable and personable sales representative. Listened well and provided good input. Very satisfied with this buying experience.

Great experience, thank you David!

Spencer was great!

David communicated clearly, listened to customer needs, and worked efficiently through the entire process.

Russell was the best! So helpful, thorough and kind!

Russel was amazing at helping me get everything I needed

Brad was amazing! He was such a big help!

Russel was so great and helped me find the perfect bedroom set.

Spencer was great. Very knowledgeable and helpful in our bedroom furniture purchase. Will ask for him on our next visit. Thank you

Gerard was very helpful in finding us everything we needed any what a beautiful location as well!

Came into this store three weeks ago to purchase a new bed. Had throughly researched what we wanted prior to walking in, no muss no fuss. Ashley website said ‘back ordered’ I directly asked our sales person if this bed was indeed on back order, he said absolutely not…. two to three weeks delivery at max. So we placed our order. All done within ten minutes. Fast forward to today, three weeks later and no bed. Called Ashely and they informed us the bed was indeed back ordered and the soonest it would be available to deliver was now of March/april! Immediately cancelled and got a similar bed on Amazon for a quarter the cost. Here’s the thing, just be straight up, don’t deceive paying customers just for the sake of a sale. It’s grimey and really a huge waste of everyone’s time. Also, Ashley offered us several hundred dollars off due to the delayed delivery for anyone out there waiting on delayed orders….Take full advantage of the promised delivery window 💸 (Review from three week ago) Awesome! Thanks so much for all the help cant wait for our new bed to arrive!

Outstanding customer service by SPENCER. Went out of his way to ensure we picked the right furniture and got the best deal. That is why we are loyal Ashley customers.

Brad was great!

Amazing salesman- very knowledgeable and could discuss living situations with what we needed

We went looking for a new couch for our living room at the Jacksonville location. We had very specific details for what we wanted. We found the perfect one with help from Russel! She was very informative and made sure we knew all of the options for each of the couches we were considering. Once we found the one, she was able to tell us all of the details we needed to know about cleaning it, shipping, and the protection plan.

Alan was such a great help and secured our new couch for us to enjoy! Highly recommend you see Alan!

Amazing experience and Brad was very helpful!!

Brad was amazing he was the greatest sales rep I’ve seen in my life

Really enjoyed my experience! Florence was amazing and made the process so easy.

Russell was very helpful, patient, and kind when helping us look at Ashley couches. She answered all of our questions and made the payment information easy to understand.

We just had the best experience at Ashley. Scott R was friendly and courteous. He really listened to our furniture needs and was able to provide us with top notch service. We will be back!

Gerald was extremely helpful today assisting me and my husband pick out a new living room set.

Florence was so helpful in our purchase!

Gerard was awesome! Great experience!

Thanks to Gerard for helping us with our new sectional and dining room table! Super nice and knowledgeable!

We stopped by for bed frame upgrade. Got the hep we needed from Justin and the store manager.

Spencer was very helpful. Great service !

Gerard T is a mattress expert! Helped me choose the best mattress for me quick and easy! Highly recommend.

Gerard was very professional, helpful and friendly. He was able to match the price of the sectional. We were happy to make our purchase to today. He also didnt try to sell on anything we didn't want to buy. Exceptional customer service. We recommend Ashely at town center a 100 percent.

Faith, was very helpful and knowledgeable.

David Portbury

THANK YOU SPENCER !

Gerard was knowledgeable and helpful in selecting my furniture

David P. was great, super knowledgeable and really nice!

I recently visited Ashley Furniture and had a wonderful experience, thanks largely to their sales associate, Faith. From the moment I walked in, I felt welcomed and valued as a customer. Faith greeted me with a warm smile and was eager to assist without being pushy. She took the time to understand my style preferences and practical needs, showing me a range of options that fit my criteria. Her knowledge about the different materials and styles was impressive, and she provided valuable insights into the durability and maintenance of various pieces. I appreciated her patience as I weighed my options, and she was more than willing to answer all my questions.

Justin was very easy to work with

David is the man

David was really nice , very helpful, and good personality

David (and Joseph) was amazing and got us our dream couch for the price we wanted! Definitely recommend visiting him at the Ashley’s at Towne Center!!!

Josh D. was incredibly helpful in guiding us to what we were looking for. He understood what I described and accommodated my questions. Josh gave very realistic expectations for the ordering process with accurate timeline estimates. Josh offered the appropriate coverages and delivery options that led to our purchase after leaving the physical store. I ordered the Emilia 5-piece Sectional and am very happy with it. It did arrive with minor warehouse damage to the bottom, but with the rest of the positive experience, I still see it warranting a 5 star review. Josh went above and beyond by responding to my messages even on his day off. I have not seen this dedication from others and plan to purchase from Josh at Ashley for any future furnishing needs. Thank you Josh.

Russel is the best sales associate at Ashley Furniture Town Center

Spencer was great! Very helpful and friendly

Mixy was so helpful and personable and Joseph was a great help and both went the extra mile!

Great experience & choices, Tyson was very helpful!

Great and easy experience. Tyson is the man!

Tyson was very helpful!

Brad was very helpful in finding my 1st couch. My sister came along with me and he helped her look at some option as she is also looking for her 1st couch.

Brad was awesome!

(Translated by Google) Mixes (Original) Mixy

Gerard was awesome. Very helpful and was in and out with our new couches in 30 minutes. Much appreciated

Tyson was great! Ashley is the best.

Mixy was kind, professional, and very knowledgeable about the product. I will always be an Ashley customer. The furniture is beautiful.

David has been a great help !!!

Extremely trashy, poor customer service tall young male manager that sits at desk in back of store has a uncaring attitude towards customer disappointments and service recovery and acts almost condescending when you go to him about a problem. He is the wrong person for the job. The entire Ashley furniture is trashy from manager, delivery to the dispatch team. Be careful buying furniture from this company will never arrive, or it will be damaged and you will get the response like oh well or have to go through red tape. I would recommend ROOMS TO GO or AMERICAN SIGNATURE FURNITURE way better customer service experience than Ashley trash out furniture.

Florence was very helpful!

Ashley Furniture is a disrespectful company that treats Asian customers like garbage. If you are Asian, do yourself a favor and DO NOT shop here. My mom spent thousands of dollars at Ashley Furniture for her new home. This was a huge and meaningful moment for her, and we trusted Ashley because they claim to be a “reputable” brand. That turned out to be a complete lie. The problems started immediately: • Delivery arrived later than promised • Wrong items were sent • Parts were missing • Some furniture arrived broken • We paid for unpacking and assembly, yet the delivery team refused to assemble anything Every single issue was Ashley’s fault. When my mon went back to the store to explain the mess THEY created and asked for solutions, the staff laughed in my mom’s face. Yes — laughed. No apology. No accountability. Just mocking behavior and arrogance. They clearly thought my mom was an Asian woman they could disrespect, dismiss, and humiliate. That is unacceptable. She is a paying customer, not someone you get to laugh at after taking her money. Once they get your money, they don’t care if your furniture is broken, incomplete, or unusable. And if you complain? They mock you. This company should be ashamed of itself. Between the damaged products, failed services, and outright mistreatment, this was one of the worst retail experiences we have ever had. Avoid Ashley Furniture at all costs!!!

I payed in total almost $2,000 for our table , delivery , and set up. The day of the delivery I had absolutely no heads up, call or text to notify me they were on the way. I was not able to be home luckily my brother in law was at my house and let the delivery guys in, when they arrived the delivery guys asked where we wanted our table , and my brother in law showed them the dining room and where to set It. They brought it in and sat it down like this, took this photo and said that we would set it up ourself and left . I reached out to Ashley explaining what was going on, the manager admitted they’re supposed to get pre approval from the manager that it is okay to leave the furniture unbuilt even though it was payed for to be assembled, they did not call the manager and therefore they were sent back to the home about 25 minutes later. My brother in law was outside talking to one gentleman while the other helped himself in the home. When the other gentleman and my brother in law go inside to greet the other delivery guy who’s in the home, he tells us the hardware was apparently missing and he won’t be able to set it up until 1-2 weeks later and I would have to repurchase my hardware. I will now have to change my sons birthday party Dec 19 and Christmas party due to pure incompetence and laziness . Management was argumentative as if we were lying, I was offered is a $50 gift card for the inconvenience instead of a resolution. This was my first experience shopping with Ashley, I will not be furnishing any of my rental properties at Ashley ever again if this isn’t addressed appropriately.

gotta come here and see David , very knowledgeable and customer first!

David help us get our new sofa for our new house and gave us a great deal

Ashley Furniture has been one of the worst retail experiences I’ve ever had. I paid over $6,000 for furniture that was never properly delivered after months of excuses, delays, and outright incompetence. After being forced to cancel, Ashley still owes me $5,484.73. I received one small partial refund and then… silence. Customer service is a joke. Endless calls, no ownership, no follow-through, and zero urgency when it comes to returning my money. I’ve had to track every charge and refund myself because Ashley clearly doesn’t. No one can give a straight answer, a timeline, or even acknowledge responsibility. This company will happily take your money immediately—but when things go wrong, you’re stuck chasing them for months. For a brand this large, the lack of accountability is embarrassing. If you’re thinking about buying from Ashley Furniture: don’t. Save yourself the stress, the wasted time, and the financial headache. I’m now pursuing other options just to get my money back. Completely unacceptable.

Russel Helped me get a couch!

Spenser was great!! Very helpful! 10/10

Scott Spencer was great

Florence was amazing and very patient and considerate, we will definitely be back due to the costumer service we experienced

Florence was a great help finding a couch!

Exxen çalış thank you Spencer ok

Brad was great and incredible

brad

My recent Ashley Furniture delivery was extremely disappointing. I would not consider this a true white-glove experience. The delivery person carried two nightstands at once, which resulted in the bottom nightstand being scratched. The dresser also arrived with visible scratches. I feel like Ashley Furniture failed me as a company. I paid for brand-new items, yet what I received looked almost used. I requested a replacement for the damaged nightstand, but was told the only option was to have someone come out and “touch up” the scratches. That is not acceptable for a product sold as new. Because of this experience, I will not consider purchasing from Ashley Furniture again, nor will I recommend the company to anyone. This situation has left me very dissatisfied and frustrated as a customer.

Zach was very nice and answered all of out questions. Was able to walk out with a beautiful bed set

Zach was a great salesman and helped us get a new bedroom set that we really liked

ZACH WAS AMAZING....GOT MY SECTIONAL & DINING ROOM SET...WE WILL DEFINITELY BE COMING BACK TO SEE HIM SOON

Zach was wonderful helping me and my family today and definitely would do again

Mixy was really awesome. She helped us to find the perfect couch.

Migzabeth was absolutely delightful! She was nearby to answer all Questions but she did not hover. 10/10 recommend her!!

Migzabeth was absolutely fabulous. She listened and supported us throughout the entire process of furnishing a new house. Came back later that day and purchased based off her insightful suggestions.

Very easy process and extremely helpful with ALL my questions.

Russel was absolutely amazing to work with! As soon as we got to the store, we were greeted and helped right away. I already knew what I wanted, and she explained the process and was able to get me checked out and out the door in less than an hour. She answered all of my questions, and didn’t make me feel rushed. Delivery said 3-4 weeks but we actually got our couch in less than a week!

Brian was super helpful. 10 stars.

Had a wonderful experience with Florence! She was super helpful and very attentive and got managers assistance as necessary to help with the process. Staff were overall wonderful and welcoming!

Brian is hella cool

Bryan was very welcoming and very respectful.

Spencer was great!

Alda was very helpful

Alda was very helpful

Spencer was Okay! Very nice.

Brook-Lynn was very knowledgeable and helpful ask for her!!

Zach helped us and we had a great experience. Will definitely be back

I had an outstanding experience working with Russell at Ashley Furniture. She was an amazing sales representative—friendly, knowledgeable, and incredibly attentive to our needs. She assisted us throughout the entire process of purchasing our beautiful new couch and made everything smooth and stress-free. Russell also went above and beyond by helping us explore options for a potential bed purchase, offering thoughtful recommendations without any pressure. Her professionalism and genuine care for her customers truly set her apart. Highly recommend asking for Russell if you’re shopping at Ashley Furniture!

Gerard was great. Didn’t stay on top of us to follow us around but was happy to answer our questions when needed. Thank you!

Brian was a pleasure to work with

Mixy was great

Mixy was absolutely amazing she was very attentive and she is very passionate about her work such an amazing soul

David did an amazing job !

David did a great job very friendly fast service

Brian was awesome!

Spencer is wonderfully helpful..❤️

Russel was amazing and we are so excited for our couch to arrive!

Nick from Minnesota was very welcoming

Nick was sooo great!!! He was of much help he was great at calculating prices. Engaging ..wonderful..superb..fabulous..never had better

Amara ray approached me while I was choosing my new coffee table for the living room. She was very kind and helpful through my decision

Russel helped me select a new power recliner for my home.

Russel was a great help when purchasing our new living room furniture at Ashley Furniture. She had a very low pressure approach, but guided us to what we were looking for. It was a very easy process overall.

Purchased a 2k dollar dining room table and chairs couple weeks ago and it was delivered this week. Delivery was fine however all 6 chairs have stripped screws that attached the chair back to the chair frame and couple have wood that's chipped off. Not only that but several chairs were wobbly to the point were bolts were coming loose. I'm not sure if the people that assemble these just rush to put them together and use power tools that shouldn't be used on this type furniture. I not unfortunately have to wait yet again for new chairs, had they just taken these time assembling them in the first place.

Scott Spencer rules! I wouldn’t have bought a mattress or bed frame had he not been so dang good at his job!

Scott Spencer was great to work with. He should get a promotion and more money.

Great 👍

Zach was great very helpful. Nice as can be. I'll be back again soon.

Gerald help me with a bed

Evvy provided great customer service and made sure we were happy with our mattress. Thank you!

David really helped my vision come alive he gave me space and was always their to give me a little push and was very patient He literally moved the heavy couch around so I could really see my vision thanks to him I found the couch i love I’ll definitely go back

Brook-Lynn listened to our needs & was quick to identify items in the store that met our requirements! Super easy to work with!

David P did an amazing job!

We worked with Justin and he was awesome. Great experience.

Justin was so nice, knowledgeable and helpful.

Spencer was great and helped us start to finish

Daniel was super helpful helped me look around and look at some pretty nice stuff that would help me for my new apartment thank you!

Daniel was fantastic!

(Translated by Google) Very good service (Original) Muy buena atencion

Daniel Martinez was very patient with us and informative about the products in the store. He made our experience very pleasant.

Daniel Martinez is the guy you need when you are looking for new furniture. He is kind and listen to what you want and do his best to make it happen.

David was great- he helped me find what I was looking for!

I spent almost $3,000 on a couch from Ashley Furniture, and within 4 months it already has rips and terrible wear and tear. I’ve submitted six separate requests for a technician to come out, and not once has anyone called me back. I even went to the store myself and spoke with a manager who was kind and told me to call a specific number — still, no results or follow-up. I later spoke with another manager, who promised someone would call me by the end of the day, but again, no call. When I finally reached a representative over the phone, she told me there were no service tickets on file, put me on hold to create one, and then said she wasn’t sure how it would work since it’s been four months. I also paid $500 extra for a 5-year warranty, and it’s been absolutely useless. This entire experience has been beyond frustrating — terrible product quality and even worse customer service. I will never shop at Ashley Furniture again and strongly recommend others to avoid wasting their time and money here.

Gerard is a true professional. Upon entering the establishment he greeted us with a friendly smile. He asked to assist, we said we wanted to browse. Later on we called upon Gerard to assist us with the purchase of a mattress. His professionalism made the transaction quite easy and simple. Gerard is definitely an asset to this store and the Ashley organization. We would gladly and highly recommend him to family and friends to meet their furniture need

Akira was the best! Quick, easy and painless! Loved the experience.

David did a good job

David was awesome and extremely helpful

Michael was very kind and helpful. I would work with him again.

Place is huge but don’t be overwhelmed because there’s helpful and attentive people there. Russell is friendly and not pushy.

Daniel was very pleasant and professional. Thank you.

Dalton was amazing. Very knowledgeable about the furniture. I appreciate so much that he didn’t try to sell me something I didn’t want. He listened and not only will I be buying the product, I’ll be looking for him next time. I trust his judgment.

Michael was very helpful. Listened to our needs and helped us make a good decision.

Very helpful and knowledgeable about the future we needed.

Recommend Daniel to help make your buying experience simple.

Brad was incredibly helpful with our furniture purchase. He went above and beyond and was very patient.

Tyson was a pleasure to work with as we struggled with decisions on furnishing our new home.

Michael was so friendly and was helpful to get us what we wanted. Highly recommended.

Great experience. Michael was very helpful and knowledgeable

Russel was fantastic and knowledgeable as well as helpful deciding on my recliners.

Ordered our sectional in store. Yony was helpful with showing us the different payment options to get the best deal

Daniel was our sales associates and we could not be more happy with his service. Definitely will come back and see him in the future.

Ww worked with Daniel at St. Johns Town Center was a pleasure to work with. He listened to everything I was saying.

Sales associate Daniel at the St. Johns Town Center has been great! I appreciate him being up front and efficient.

Akira was very good with assisting me with buying a house hold item.

Returned because of Spencer's customer service skills. Very Satisfied.

I rate my experience 5 stars for sure. Scott R. Is definitely the person to go to for your furniture needs. Applied zero pressure, was not all about making a sale which was appreciated, and Extremely helpful.. Positively recommend!

Amara is absolutely AMAZING! We appreciate her patience and and diligence. I can’t even tell you how many pieces of furniture we had her go through and she handled it like a champ! Definitely recommend please come and see her.!

Josh was amazong. We had to special order and he made it seamless and easy! Thanks Josh!

Akira was wonderful! Very kind and helpful with providing selections of furniture!

Dalton was very attentive since I entered the store. What a great salesman, I came just to look around and ended up buying a brand new sectional sofa. Absolutely recommend looking for Dalton on your visit!

Gerard Taylor gave me amazing customer service.

We have had a terrible experience with this Ashley Furniture. We purchased a couch from them at the end of September and our customer representative Samer said it would take 1-4 weeks; I even asked if there was a potential for back order on this item and he assured me that it would be within the 1-4 week timeline. Well here we are on week 6 with no couch, and are now being told 4-5 more weeks to receive it. We are extremely disappointed in this process. Ashley Furniture is doing absolutely nothing to make up for this. Will likely be getting a refund and will never purchase another item from them again.

Love this store! Brook-Lynn is very patient and goes the extra mile to ensure you find the best furniture fit for your home. I highly recommend this store. .. Thanks, Connie

Yony was amazing!

Brian was wonderful! Love our new sofa!

Evvy is amazing! Goes above and beyond

Gabriel was very kind and helpful as we furnished our new apartment. Thank you, Gabriel!

Spencer was amazing

Awesome customer service from Russel

Had a great experience at the Town Center location today! Akira was so helpful and patient while helping me find the perfect chair for my new house.

Akira was awesome. She helped both my daughter and mother find the furniture pieces they wanted.

Hardware and parts missing on multiple pieces of furniture purchased, Buyers beware, Just bought a dresser and here we are again missing the sides to raise it up, Getting ready for week after weeks to be rectified Part 21 missing here we are again, just like the king size bed frame I bought was missing all kinds of hardware, After this is finally taken care of I refuse to ever even think about buying from Ashley's again, God knows how there still in business

their furniture just doesn't last

Best experience ever buying furniture! David was knowledgeable and a pleasure to work with in every way !

Knowledgeable and friendly transportation very smooth

It was a great experience. Gerard was very courteous and informative. He gave us the space we needed to make a decision. I would definitely recommend working with Gerard.

David was friendly, knowledgeable and patient while we selected our dining room and living room sets.

David was helpful and knowledgeable. Thanks you for your help!

Thanks Justin!

Pretty disappointed in the service we received on our most recent visit. We went in twice in 1 weekend. Saturday (1st visit): We wanted to see the dining tables we were thinking about and to take measurements, but not 100% sure and had a couple more stops at other furniture stores in the area. Initially the sales person was understanding that we were just looking as we were comparing tables. Eventually she became a little too insistent with the current promotions and eventually brought her manager over to persuade us to buy even further- at that point we felt uncomfortable because we told both of them we weren’t going to buy today, and seemed like the manager didn’t want to take no for an answer. Sunday (2nd visit): Decided on the table and went back to buy it. Bought the table, added on assembly but our salesperson (Justin) lacked adequate customer service. We had a profile with Ashley, since we’ve bought a couple pieces at the outlet- plugged in the profile but never confirmed any of the profile information (address, contact information). After the transaction and reviewing my receipt- the delivery address was wrong and the assembly was not added. Called the customer support line and got some really good representatives that were able to help change the delivery address but nothing they could do about adding the assembly- at that point. The last representative submitted a request for management to call me by end of day because there was some room for improvement in their process- never got the call. If management can be pushy about a sale I would expect attentiveness to a customer after the fact.

The service was very good. Miss Camacho helped us. She was very attentive, explained the entire process to us, and always had a good attitude and was very nice.

Michael was great. Informative.

Scott Spencer was so helpful! He helped us outfit our new home and provided great insight on products and protection. Thank you!

Scott Spencer was very helpful and knowledgeable. Thank you so much!

Josh meet us right at the door and was very helpful and courteous. Made the buying process of our new furniture a stress free adventure. Thx Josh :)

Russel was amazing and helped me my whole moving process with furnishing my new apartment! Whenever you go by, I advise asking for Russel!!

Gerard at the town center was fabulous.

Gerard was awesome! Appreciate all the help and work.

Spencer was OK.

Russel was amazing and very patient with me. I went in apprehensive & unsure of what I wanted but she worked with me & made me very comfortable and confident that I was purchasing something I actually wanted

We visited one of the stores in Jacksonville, FL today. Our goal was to obtain a loveseat that would compliment some previous pieces we acquired at Ashley several years ago. We were fortunate to work with Gerard today. He listened to our needs and assisted us to find what we needed. Gerard made the purchasing process straight forward and answered all of our questions. He is a great ambassador for Ashley Furniture Home Stores. We look forward to working with him again in the future.

Went to Ashley furniture store and had a great experience with David Portbury. He approached my fiance and I was we were discussing our plans to fill out new home in Montana and was very welcoming and genuinely invested in helping find what we were looking for and gave us tips from his experience living in the same area.

David portbury saw my fiance and I sitting on one of couches and asked us about ourselves. After telling him about our upcoming move to Montana he was super kind in sharing tips and advice for the cold weather. He also pointed out perfect couches that would actually fit in my new home. It didnt feel pushy at all and made our experience one that'll definitely bring us back if we have more questions.

Rachel was a great sales person and made the whole process super easy to buy a piece of furniture. 10/10 recommend for anyone in the market

Rachael was great and answered all of our questions!

Rachel made our experience at Ashley as seamless as possible! She was so helpful, answered all of our questions, and offered invaluable insight. We found our dream couch!

Josh was so helpful! We came in looking for dining room chairs to go with our table at home. We ended up buying a new dining table with chairs! Excellent service!

Quick and easy, David did a great job!

Very fast and great customer service ! Rachel was very helpful to us.

It was great! Really enjoyed Migzi!Thank you so much for being thorough and for your recommendations!

Gabriel and Alexis were very patient and friendly while furniture shopping. Explained everything in detail and didn’t rush me for a sale. Can’t wait to come back and buy more things for my apartment!

Gabriel and Lexie were amazing, very helpful and friendly

Tyson was a great salesperson. He was very patient and helpful as we sat on every sectional in the store. I really enjoyed keying the duraflex fabric.

Spencer was great to work with!

Go see Mr. Gabriel for your furniture needs. He is amazing!

Spencer was alright!

These guys , they wanna deliver your stuff a week. And you need it like now.

Akira was amazing and very helpful would recommend everyone to come shop with her.

Russel was amazing.

Gabriel was amazing help! We’ll be coming back for sure!

Gabriel treated us like family. Will buy again from this store! Great service.

Walked to have a look around at bedroom sets, ended up walking out with the purchase of a set thanks to Rachael. She was very kind and professional, and most of all patient. I couldn’t choose between 4 different sets and she helped narrow it down, now I’m excited for my brand new bedroom set. Thanks again Rachael!

Akira helped us with our purchase! Very quick and professional!

Gabriel was fantastic. Guided us to the perfect bed and then provided insight on mattress height, etc. Even recommended an alternative if too high & sent with delivery to avoid delays. Highly recommend.

Mixy was an absolute pleasure to work with. She answered all of my text questions in a timely manner, was super knowledgeable and helpful in providing all of the information I asked for, and worked hard to get me the best price for my furniture purchase. Highly Recommended!

She did Ana Amani work and helped me to get the table I was dreaming of!!!! Great work ethics and sympathy!!!!!!

Spencer was great!

Reichal helped me out with on picking the right choice and gave me valuable information to help me choose what I wanted for my new frame anx headboard

Rachel K was AMAZING!!! She was quick to help and very understanding and patient. We had our young son with us and she didn't rush us at all. She was very sweet and we were in there and out in our own time. I am coming back to buy a couch and will make sure she's the one assisting us. Best experience at a furniture store we've had.

Zach was great and answered all my questions

Zach was super helpful and very professional

Gerard is an excellent salesman. Very knowledgeable and a nice person. The store is beautiful too.

david was great !

david was very helpful

Rachael was very helpful! All 10s

Russell’s service was excellent in every way! I’d love to work with her again.

Akiria was awesome. Friendly, super knowledgeable and helpful. Showed me every chair in the showroom until I found the right one!

Pushy sales staff. Couch arrived ripped. Pretty sure it was the delivery crew. Was told they would “fix”. Not replace my couch. Never shopping here again.

We were greeted by Mixy the moment we stepped into the showroom floor. Her genuine welcome and hospitality was very refreshing making us feel comfortable. She was very informative, helpful and respectful. She made sure we had the answers to our questions before we left and kept us updated even afterwards. A great experience!

David was great!

Gabriel is fantastic! Definitely an expert in all things furniture!

Gabriel was very friendly and helpful!

David was amazing!

David P was a very friendly and respectful man who did everything he could to make our experience good. He was very knowledgeable about the products he sells and willing to accommodate us in every way. After our purchases he has followed up with us to see if we were happy with them.

Mixy was a fabulous help to us in buying a bed. She was patient in listening to what we wanted and helpful in finding it. We are grateful! A shout out also to Scott who gave additional good input! Both Mixy and Scott add to the great customer service at Ashley,

Ashley was nice and helpful!

Gabriel is amazing! You should definitely go see him!

If you’re at the St Johns town center store ask for Zach Bersinger. Zach is down to earth and knows how to sell the correct way. Thanks Zach for the smooth transaction on our new sectional👍😎🇺🇸

Zach was amazing! The most pleasant furniture experience!

We went in looking for a couch that suited our needs particularly with our fur babies. Akira was very knowledgeable and attentive and made the shopping experience very enjoyable. I highly recommend going to see her! Akira’s Customer service is unmatched . Definitely ask for her if you’re shopping at the town center location

Brian was so helpful in assisting us in furnishing our new house!

Brian is swag

Great shopping experience! Akira was great! She helped us find the perfect couch. I never felt pressured from her which is great because I usually get annoyed by the whole "buy now"

Scott Spencer did an excellent job helping us!

Gabriel was very helpful and efficient.

The guy who met us at the door was very nice and informative .... until we didnt lay down $20,000 that night for a bed he wanted to sell. He lost interest FAST and got borderline rude. He handed my husband his business card, looked at me and said "take a picture of my card so if he loses it, you'll have it" I did NOT take a picture of it and I tore the card up the second we walked away. I would absolutely not ask to speak with him again, he lost that chance when he got rude when he didnt make the sale right away. This was our first time looking at the adjustable beds and we were only in the store for 30 mins. You should be treated with kindness all the way through....regardless of a sale or not!

Brad has been the biggest blessing in helping me find a beautiful couch

David hooked us up with an awesome dining table set! Walked in just looking and walked out with the set we’ve been eyeing for a while! Thanks David!

Gabriel was 10/10. Very knowledgeable and set us up with a great couch

Gabriel is the best! Helped us find a couch. Absolutely awesome.

Mixy she provided amazing customer service. She was very detailed and great to have around while touring the location. Will definitely come back

Great experience at Ashley Furniture! The customer service was excellent — our salesperson was very helpful and answered every question we had. The showroom was big with a great selection of furniture to choose from. Definitely a good place to shop if you’re looking for quality pieces and friendly service.

David was great

Rachel was fantastic!! Will definitely buy from her again.

Spencer was great to work with!

Acuria was great. Very helpful and answered all my questions.

David helped me buy a bed set today. He was very helpful, efficient and knowledgeable. Thank you, David!

Excellent service with Gerard! Come talk to him about discounts at Ashley Furniture

Rachael has been doing a wonderful job with helping me in the long run with finding the right bed set that fits me. She seeks to understand and finds the answer that you are looking for in the moment. Thank you Rachael for giving me such a great service with my experience.

David did a wonderful job

Akira was amazing helping me with what i wanted in a living room set. She was very knowledgeable a out the material and fabrics of the furniture. I look forward to doing business with Akira every time im in the St. John Town center Ashley location

Great working with Gerard! Told him exactly what I was looking for in my budget was able to show me several options without wasting my time. No pressure and easy to work with.

Gerard and Mitsy helped us find a great mattress set!

Brad was so helpful the entire time we were in the store. He was there to help us when we were ready to buy furniture pieces and also allowed us space and time to look around the store. He was very kind and made the process so easy.

Gabriel was great and accommodating.

Ms. Russel was amazing. Loved the experience

What a great place to buy furniture I think you had the best employee helping me. Her name was Russel Bluteau … She knew everything .. I guess I was at the right place at the right time. Thank you so much, Russel …

Akira was very knowledgeable & helpful. Patient & not pushy. Great experience

Akira was very sweet, knowledgeable and attentive. Fasted trip I’ve made to a furniture store.

Mindy was WONDERFUL to work with!!

David was extremely helpful! Great employee!

David did a wonderful job assisting me in getting a recliner I’ll be coming back for any more household essentials

Alda was amazing I’m coming back just because of her kindness, means a lot!

Brian was absolutely fantastic!

Ask for Josh for all your furniture needs!!

Josh was amazing very patient and nice. Helped me figure out what was in my head and made it come to life!!

Stopped in for a new recliner chair Russell was so helpful and knowledgeable. Thank you

Just purchased a sofa & loveseat from Brian. He’s super professional & honest. Made our buying experience very comfortable. Thank you!

Thank you Brian for a great buying experience!

Gabriel is amazing! I would only deal with him. He will spend all the time needed to help you make the correct selection.

Great job Yony and thanks for you help!

Yony was very helpful and helped us find what we were looking for at an awesome price.

Brian was the BEST!!!! He was so so helpful with giving suggestions and helping us find the perfect bed :)))))

Zack was fantastic! Helped us out to buy furniture. Answered all our questions and price matched online. Highly recommend his expertise

Can’t thank Evvy enough for all she done for my family and I. Will be coming back

My new dining set is so nice! thank you Zach for helping me

Russel B was very helpful in finding a new bedroom set for us.

Evvy was fantastic

Russel was a great help with selecting the right furniture for me.

Russel was great from the greeting to the sale. When I am ready for my sectional I will be coming back to her.

Gabriel was the best sales associate! He was relatable and made the entire process quick and smooth! yayy

Justin was fantastic and very helpful

Bought furniture for whole house, great experience Spencer was very patient

Brad was great, just bought a new sectional couch based on his recommendations, can’t wait for delivery. Thanks

Brad was the best!! Very informative and helpful with picking our couch out!

Russel and Evvy were amazing! Russel has been working with me for the past few months and I finally decided on a coffee table and they made sure I was taken care of completely! Ask for them! no pressure and a great experience. Thank you !

Great customer service. Recently purchased a mattress & Gerard Taylor was incredibly helpful & very customer-oriented.

Gerald is a great sales person, customer focused, and able to get deals done.

We just went in looking for a few things for my dad’s new house. Gabriel and Michael were both wonderful to work with. Very patient!

I recently moved to Florida from Virginia and needed a variety of furniture pieces for my new home. Josh Dorsey, from the Ashley Store on River City Dr., took the time to listen to what I was looking for and then helped me find the perfect pieces. One piece in particular, a TV console, I wasn't able to find anything I liked. Mr. Dorsey, took the time to find out exactly what kind of TV console I was looking for. He did his research and found the perfect one. It was just what I was looking for and absolutely beautiful. Due to his efforts, I have already returned to buy a few more items and with tape measure in hand, once again helped me find what I was looking for. I appreciated that he went above and beyond to help me with my furniture shopping experience. Dalena

Gerard did a great job.

Russel provided valuable guidance in recommending a comfortable chair for my living room. Her accommodating demeanor was remarkable. An excellent sales representative indeed.

I had such a wonderful experience at Ashley’s Furniture thanks to Rachel! She helped me purchase a sofa and made the whole process smooth and stress-free. She was patient, knowledgeable, and truly went above and beyond to make sure I found exactly what I was looking for. Rachel was amazing and so great to work with, I really appreciate her help. Thank you, Rachel!

Rachal was excellent. Cordial and caring with no pressure. Answered all questions. Would recommend to anyone looking to buy some furniture.

Justin was great

Rachel was very patient and helpful in finding me the couch that will work in my space and a mattress that fit the budget!

Spencer was a pleasure to work with

Zach was wonderful at helping us find our new dining room table and also our new dresser! Highly recommend and will be returning for our future furniture needs

Spencer was super helpful!!

Spencer was great! We got the couch and mattress we wanted at thousands below competitors.

Thanks to Gabriel for making our experience easy, fast, and efficient. In and out in less than 20 mins with everything we wanted. No pressure. He and my husband had fun singing a song by Chicago at the top of their lungs in the store. 10 out of 10

After being stressing out about a failed delivery yesterday, I came into the store today not having high hopes of finding a replacement. Gerard was a pleasure to work with today! He was kind, patient, and very helpful in finding a new set of furniture for my home. If you’re in need of a purchase, please see Gerard. I can not thank him enough for his help and service!!

Gabriel was amazing!!!!!!

Russell was an outstanding sales associate at Ashley’s! She welcomed us in, let us browse comfortably, and was always available to answer questions without hovering. She made the whole process smooth and stress-free. We quickly found the furniture we wanted, and the transaction was fast and easy. Highly recommend working with her!

Russel was fantastic and saved us a great deal of cash. Can’t wait to get our new furniture for our home

Russel was a great help in assisting us find the perfect dining room table set. Thank you Russel!

David was so helpful and patient with my Tourette’s syndrome. He Interested me in a really good discount on the most comfortable couch of my life even though my cat already took a fat dump on it. But regardless he helped me out a lot! Thanks David

david is really helpful and helped me find a good minimalist couch

David did a great job helping me out

Thanks David! Very kind & easy to work with!

Brad was professional, patient, knowledgeable and a joy to work with!

Gerard is an awesome and helpful sales person. Thanks a million.

David was great at helping us make a decision with buying furniture for our new home.

Gerard was knowledgeable and professional . And, he laughed at my jokes

Russell was very kind, informative, and helpful during my shopping

Gabriel was very amazing. I had the best service.

We had a great experience at Ashley Furniture. Our sales consultant Scott Richard was extremely helpful, patient, and informative while we were deciding on and purchasing a dining room table. Thank you Scott!

Gabriel was extremely helpful and made our new couch buying experience a breeze. We look forward to having it delivered!!

Spencer was great!

Alda did a great job working with us on our specific furniture needs! Highly recommended!

Gerard was very patient with helping us pick out a new dining room table and foyer table. We never felt pressured to buy anything. The store was very clean and everyone was very nice and helpful. We’re a repeat customer as well.

I would highly recommend Ashley Furniture and our salesman David Portbury was amazing. He was patient and helpful and again patient. We came in a group and he was able to help me find my dream table with the perfect chairs, my friends also grabbed the table too and a couch was purchased! I can’t wait to have dinner at my new table and train my cats not to scratch my new chairs

David was a great help in making sure we were taken care of with our transaction.

Gabriel awesome and amazing 😎

Gabriel is an amazing worker with great customer service.

Gabriel was great!!!!

Gabriel is great!!!

David provided us with excellent service!

Scott R was super personable and fantastic to have show me around to find my perfect sectional! Highly recommend Scott to anyone wanting a non pushy experience!

Great experience with Gerald Taylor, no pressure to buy and very knowledgeable of what we needed

Rachel was extremely friendly and helpful and we highly recommend her! We had a lovely experience buying our very first brand new couch! Every single piece of furniture we tried was so cozy and comfortable we had difficulty narrowing it down. Ultimately we decided in the Rally-Up sectional and have zero regrets!

Scott Spencer did a wonderful job in assisting me with the purchase of my new living room set!! Thanks Scott!!!

Gerard is great!

Scott R is the best. He tolerated my husband and I constantly changing our minds and listened and showed us couches that fit our preferences and tried to make each of us happy and now we are leaving so excited about our new couch and everything.

We had a great experience shopping here and left with several pieces of furniture. Our salesperson was Rachel and she was extremely patient, helpful, and kind. The overall experience exceeded our expectations. We are repeat customers and will be back again!

Really great experience. We were lucky to have Gabriel help us furnish our new apartment. He provided great advice and suggestions.

I would highly recommend Gabriel for your salesman. Professional and personable!

Gerard Taylor was great too work with and I highly recommend asking for him if you shop at the Ashley Store at the St. John's Town Center!

Spencer was good and quick. I knew what I wanted and he didn’t try to sell me on anything I didn’t.

Justin was very helpful!

(Translated by Google) Brad Barrett is excellent, very professional and attentive. He explains every detail clearly, responds quickly, and always seeks the best option for the client. His commitment and honesty are evident at all times. 100% recommended. (Original) Excelente Brad Barret, muy profesional y atento. Explica cada detalle con claridad, responde rápido y siempre busca la mejor opción para el cliente. Se nota su compromiso y honestidad en todo momento. 100% recomendado.

Spencer was great!

Alda worked with us to get the price we needed. She was very friendly, polite, and patient

Highly recommend. So enthusiastic about the product and helpful.

David helped me find everything I needed. He was great.

David did had great customer service!!!

David was great. Navigated me through the whole store

Gerard was awesome very helpful, and with the help Alexis perfect tag team

I purchased a sofa set about 3 years ago from this store along with a warranty package for coverage. When I filed a claim, the warranty company informed me they no longer do business with Ashley, and since the store ownership has changed, they cannot assist me. I have contacted Ashley’s office multiple times via calls and emails, but have not received help. The fabric on my sofa began peeling within a year, and now about 50% of it has peeled off. Who can help resolve this issue?

Gerard was great! Helpful and knowledgeable. Thanks!

David was incredibly helpful with my bed selection.

Gabriel was great, professional and efficient when buying our couch during the Labor Day Sale!

Brian was very helpful and polite.

Scott Spencer at the Town Center store was awesome! He explained everything thoroughly and showed us the perfect recliners for us!

"From the moment we arrived, Brian’s exceptional professionalism and expertise stood out. He answered all of our questions clearly and compassionately, demonstrating deep knowledge and a genuine dedication to helping us. We truly appreciated his assistance throughout our visit. Brian’s outstanding performance reflects great credit on your team, and we hope to see him continue in his role."

I had a wonderful experience picking out my new office furniture all thanks to Kalee for helping me find the perfect pieces !

Gerard Taylor is a professional furniture salesman; informative, yet unobtrusive! His product knowledge instilled confidence in us about Ashley Furniture. Well done Gerard!

Rachael was very kind and helpful in helping me find a new couch and answering all of my questions. Thanks again!

Marie was great

Just worked with Gabriel. He is great and super helpful and informative . Would definitely recommend!

MARIE IS THE ONE TO GO TOO!! That’s for sure!!

Justin was great!

Gabriel was friendly and knowledgeable!

Marie did amazing job

Justin L. was very helpful, especially after multiple trips w kids! Buying process was super easy.

Gabriel took care of us today and was very knowledgeable and has a very nice personality. We came in knowing what we were going purchase so the transaction went quickly and smoothy. Gabriel is a good asset to your company. Thomas and Madeleine Lundy

Rachel was an excellent sales person. Thanks, Rachel.

Greard at the town center was very helpful with My decision with the furniture I chose today very pleased

We were with Brian and he was great! He gave us breathing room to explore and then came in at the right time. He was patient and helped us out with everything. 10/10!

Spencer was very helpful.

My experience at this store was AMAZING ! My sales get Brian didn’t overwhelm us, wasn’t constantly following us around and gave us a comfortable amount of space and allowed us to look at our OWN pace. What an AMAZING experience thanks to Brian. I was able to buy a whole living room & bedroom set.

Brian was amazing. He gave us space and time to look around and shop before approaching us. We had time to discuss without pressure. He was able to answer all of our questions efficiently. You all have a gem on your hands.

Great selection, helpful, tentative and friendly staff. Yony was great to work with.

Marie was great! Give her a raise!

Must see Gerard @AshleyFurniture. Great service!

Rachel is AMAZING!! She was patient and so knowledgeable on the sofa and bed we purchased. Highly recommend Rachel!!

Alda was amazing—great service and very helpful!

⭐️⭐️⭐️⭐️⭐️ Alda was my sales person and she was absolutely amazing! She was very knowledgeable, helpful, and made the whole process easy. I had a great experience at Ashley’s Furniture thanks to her!

Zach was excellent and very attentive. He was able to help me quickly and efficiently. Great experience!

Marie was fabulous in helping us find furniture for all the rooms in our new condo. She understood our needs and the furniture we selected is perfect. She was very thorough in explaining the costs, the savings and the financing. We will definitely be back for lanai furniture and wall decor. Thank you Marie for your top notch, customer focused approach.

Spencer was very helpful and knowledgeable!

Evvy was great, so helpful!

Russel made the overwhelming process of selecting a bed set and mattress much less intimidating. She listened to our needs and preferences and made recommendations based on her expertise while taking into account all we told her. She patiently answered all of our questions, even ones we repeated. I definitely recommend Ashley and specially Russel!

Evvy was great

Samer is great!

Went to the store today and worked with Rachel. She was helpful and very knowledgeable. Great store experience.

Josh gave excellent service!!! Happy customer!!!

We love Zach! So helpful and super sweet. Such a quick and easy process too!

Zach is awesome and made my experience fast and easy! Go see him!

Zach was very helpful and efficient.

Zach did a great job

David was super helpful and so friendly! He got us everything we needed!

Spencer was great. Got us the couch we wanted for a deal!

Rachel was a great help.

I had a fantastic experience working with Chris at Ashley Furniture. From the moment I walked in, he was friendly, knowledgeable, and patient in helping me find exactly what I needed. He took the time to explain different options, answer all my questions, and never made me feel pressured to make a decision. Chris went above and beyond to ensure I felt confident with my purchase, and he made the whole process smooth and enjoyable. If you’re shopping for furniture, I highly recommend asking for Chris—you’ll get excellent service and honest guidance.

Spencer was great! Very helpful!!!

Scott Spencer was very helpful and thoughtful in our experience.

(Translated by Google) The service was excellent, Johnny, our Spanish-speaking salesman, served us perfectly and gave us all the help possible. Thank you! (Original) Fue Excelente el trato , Johnny nuestro vendedor que habla español , nos atendió perfecto nos dio toda la ayuda posible , Gracias !!!!!!

Brooklyn was great!

David was great with whom to work. He was knowledgeable and very helpful.

Spencer was great even helped us plan our furniture layout based on the size of the house!!!

David was fantastic. He helped us right away and showed us exactly what we wanted!

Chris was kind, helpful and not pushy. We purchased a wonderful recliner sectional with performance fabric

Russel came in and helped me finally find a couch after just moving to JAX I’m excited for the new couch to come in!

David gave me a good deal

David was great! Helped us find a dining room table & was professional!

Rachael was great!

Greeted at the door and pointed to the back of the store where the item we were shopping for was located. Never approached again to offer assistance or to answer a question. Watched other people greeted, handed a flyer and offered assistance. Told the person at the door we felt like we didn't receive good service and he said "okay, maybe next time." Won't be another time

David was wonderful. We'll be back

Gerard was helpful and very knowledgeable!

brooklin is awesome

Brooklyn is awesome

Rachael Konitzer was great!

Spencer was great

Brian in the Jacksonville Ashley furniture was very helpful and answered every question we had skillfully

Rachael, is an amazing person to deal with and we greatly appreciate her help in purchasing our new bedroom set.

Spencer was awesome salesperson

I’d give zero stars if I could. The sales team and website clearly indicated that the non-assembly delivery would be “to my doorstep”. I also clearly indicated to the sales team and on the website form when I placed my order that I lived in a second floor apartment. When the delivery finally came (after being rescheduled from its original date), the team dropped it on the first floor and informed me that they could not deliver beyond the first floor. When we called support, they tried to sell me a very costly last minute upgrade to get my item delivered. The rep said this happens all of the time and he felt for me, but that this was policy. It was pay, or do it myself in the rain. This is type of last minute extortion is a wholly unacceptable way to do business. This is the first and last time I buy anything from Ashley.

Russel Bluteau was amazing and wonderful!!!

Spencer was great

Thank you Rachel for giving me and friend an amazing experience in buying some paintings for the house!

Rachel was an amazing person with a big personality. She deserves a raise!!!

Kalee was really nice & was helpful :)

Kalee was very helpful, sweet, and got us out as quick as possible!

David did a great job! We came in just looking for possible couches, and we fell in love with a full set. He was able to involve his manager involved and get us a great deal. We will definitely be back!

Got excellent help from Gerard and Michelle, smooth process through the financing and purchasing of my furniture

David was very helpful, great shopping experience

Tony is great! He was very patient, helpful and knowledgeable!

Rachel is absolutely awesome! She is very helpful and charismatic. Ask for her when you shop here!

Scott was pleasant and helped us find exactly what we needed

Josh was very helpful during both of my visits and make the decision easy even when I was stuck between choices!

Justin was super helpful and very patient while we did some furniture shopping with an infant lol

Justin was awesome! Very knowledgeable and helpful!!

Scott Richard was awesome! He answered all our questions and took his time with us, all while not being a pushy salesperson. Thank you!

Great experience with Marie! She was so helpful and wonderful to work with.

Alda was incredibly helpful and kind during the whole process. My family and I have been trying to get a couch for YEARS! My parents have argued in many stores but thanks to her, it was quick and surprisingly easy. She helped us map out our space and find a solution to my parent's opposing tastes. She was incredibly sweet and patient with us and I'm very greatful. She also helped me get a throw blanket that I fell in love with which was amazing. Thank you, Alda!

Marie did a great job helping us pick out our new bedroom set!

David P. did an excellent job. Can't wait for my loveseat!!!

Alex was the best, he went above and beyond my expectations. I'll be a definite repeat customer as long as they keep employees like him around.

If you would like to pay an absurd amount of money for a delivery, and have them tell you it’s going to arrive between 2-5pm only to arrive at 9:45 that night, you should shop here. 0/10 would recommend, you can get the same thing from a local mom and pop furniture store and they won’t schedule too many deliveries in one day.

This place is a joke. They stated that they had our furniture we wanted in stock and readily available to be delivered within 2 weeks. It's been over 2 months and today it was supposed to be delivered. We have a house that is on a two lane road. One entire side is a preserve, so nothing is built. But the delivery drivers stated, they couldn't find the house. Im not sure how they couldn't since the homes are in chronological order and we have a large sign with the house number on it near the road. The delivery people proceeded to say they called to get assistance, but we have no missed call at all. Now, they're telling us that we have to wait an additional week to have it delivered instead of trying to deliver it the following day. I couldn't believe that this company would hire people this incompetent. This is also a rental, and now Ashley's furniture is costing us a few GRAND in lost revenue, because we have no furniture because we had the other one removed earlier today with the anticipation that our new furniture was being delivered. I asked to speak with a manager twice and still have yet to get a call. The third time I called the CS rep told me that all managers had left for the day. Seriously!? What is wrong with this company?

Spencer was amazing!

Gerard was a great help! Fast and friendly experience

Scott Spencer was super helpful at the Town Center location. Didn’t feel pressured to buy anything and he was funny and quick with ordering of our new recliner!! Give this guy a raise!!

We bought two nice arm chairs and a rug. Thanks to Marie who showed us many different options and took her time.

Rachel was a big help with exceptional service and information.

Marie did a fantastic job! She found the best couch

Spencer is the best!!

SPENCER’s The Best

Rachael was very kind and patient. Helped us find our perfect couch!

Russel is the Best!

Gerard helped us find the right mattresses and bedroom set.

Josh was very helpful, polite, and professional. Thank you for your service.

Quick, friendly, professional, not pushy at all. I like Justin

We had a very helpful worker with us, Russel was very quick and helpful!

Russel was amazingly patient and professional! Highly recommend!

Alex was fantastic assisting us in finding a new couch! He was relaxed made the entire process quick and easy. Highly recommend Alex and the team for your furniture purchases!

Had a great experience with Gerard Taylor. He was very honest and transparent.

Gerard was great! Made our purchase smooth and a great experience!

Alda was so helpful and answered all of my questions. She was cheerful and helped me feel confident about my purchase!

Gerard Taylor. Very helpful and informative.

Alda was great to work with - she quickly helped us find what what we were looking for!

UPDATE! Purchased mattress and box springs on 8/8/2025. Followed up on 8/20/2025 to see when items would be delivered only to find out that we were lied to not only by Alex but the store manager. There is no ETA on the box springs because they don’t have any in stock. The earliest on the mattress we purchased would be middle of September. Who sells items out of stock and don’t disclose that with you??? So if you want to be lied to in your face please go see them. If you need to call the store, make sure you understand that they will reroute you to the call center. You won’t be able to talk to anyone at the store. The supervisor at the call center apologized and told me if I needed something today to go to the store and purchase what they had in stock. HA! The only thing I am going to do when I walk in the store is get a refund and take my money elsewhere. We had such a great experience with Alex at Ashley HomeStore in St John’s Town Center.We first met him while shopping for a mattress for my daughter. He was incredibly patient and helpful, giving us plenty of space to browse and test out mattresses without ever being pushy or hovering. Even though he’s still new and didn’t have business cards yet, he took the time to make sure we had his name for when we were ready. When we came back, Alex immediately remembered us and the exact mattresses we were considering. He really listened to our budget and worked with us to get a price that made sense. His professionalism, kindness, and genuine customer service made the whole process so easy and stress-free. Highly recommend asking for Alex if you visit!

Alex did great at helping us find what we wanted

Alex was great help when it came to my bedroom set and mattress

Had a great experience at Ashley Furniture!!!! We shopped several furniture stores and made our final decision based on furniture quality and a fabulous experience with Yony. He was absolutely delightful. He was very informative, patient and kind. Thank you Yony for a great experience.

Rachel provided AWESOME customer service. She greeted us at the front door with a smile. Very knowledgeable and professional 💝💝

Brad was awesome! So sweet and worked with us amazingly.

brad is amazing, help us find the perfect couch!

Just visited Ashley’s Furniture store in Jacksonville and had Russell help me out finding the perfect bed frame for my new apartment home and she was amazing and sat with me through the entire process and I got my bed frame coming in the mail soon! Thank you so much 10/10 service.

We love our chair, it’s so soft and very comfortable. I wish they were more transparent about the set up process. They made it sound like it was hard and insisted I pay for the set up service. I understand this store sells many different products but it would have been very mindful if someone told me the chair is literally 2 pieces. The delivery guys came in, and set up the chair within 15 seconds, it was almost a joke 😆 anyways that’s my only complaint because I paid extra for 2 guys to plug and play a chair for me I almost felt embarrassed

Alex was extremely helpful! Definitely my go to guy when I am furniture shopping

Brad gave us a great deal and was very helpful and had so much knowledge towards our new couch and rug for our new home

Brad was amazing with helping us find our first couch. He helped us stay in our range and budget and took care of all the small details. Definitely coming back!!

Gerard was great help finding furniture !

This store has beautiful furniture options. Russel was very helpful informative and accomodating. We had a smoothless transaction because of her.

This is a huge place to see a lot of furnitures! The furnitures are high in quality! Russel did a fantastic job accommodating us and showing us the options! Got our bedroom furnitures here! Look for her when you visit the store!

Spencer was great!

Gerard was very helpful and helped us to make our choices.

Went in to look for a couch and Rachael helped me so much! She found a couch that fit all my needs. Rachael 5 stars!

Rachael was so sweet! She helped me pick out my sofa!

Great service overall great experience Rachel did a awesome job at showing me the furniture

Marie was extremely helpful! Showed us all the options with the details we needed and was super nice to work with.

Rachel helped me and my husband find a couch. She was so great and super helpful. I’m excited for our new couch

Rachel was stellar

SPENCER was incredibly helpful and knowledgeable in assisting us with choosing the perfect patio set for our new home. His expertise made the process smooth and enjoyable. We truly appreciate his guidance!

Marie at Ashley’s in Town center is awesome !! Friendly ..sweet ..and Knowledgeable ..she helped us right away and was very helpful !!! Go see Marie !! She’s awesome !!! Thank you Marie …

Marie did an amazing job. She walked me around and was so patient while I took so look to make up my mind. Thank you to her for making me and my fiancé’s bedroom look amazing!!

Excellent experience with Rachael at Ashley Furniture today! Rachael was knowledgeable and patient while we made our selections!! Great service!

Russel helped us decorate our living room to perfection!!

Russel was amazing she helped us find everything we wanted!

Russel was great made the process really easy

I had such a great experience here from start to finish. Rachael guided me through the whole process and helped me pick out some fantastic pieces for my home. Thank you Rachael!

Very pleasant experience. Chris was informative and friendly. Happy to have met him.

Stopped by today to check out some couches for my new home and Chris was such a joy to talk to . I will definitely be back for the couch . Thank you again Chris .

Gerard helped us find a sectional sofa we love and did a tremendous job

The service provided by Justin at the Ashley store today was fantastic! He was very knowledgeable and really helped us out

Bryan was phenomenal!! Helped us with an amazing purchase and was extremely personable!! All around a great experience!!

He was very kind and extremely helpful!!

Kalee was absolutely incredible! Not only was she extremely knowledgeable, but she made the whole shopping experience well worth my wife and my time.

Derick is the best

Amazing! Thank you for being so patient!

Joshua D at the St Johns Town Center location was wonderful! He was so helpful, knowledgeable and made me feel no pressure to buy!

THANK YOU SPENCER !!

My visit at Ashley was amazing! Alex was very helpful and did great!

Alex Peters was very helpful and patient. He made my buying experience easy and recommend him for anyone looking for new furniture.

Alex peters was patient in helping me to get the perfect couch for my first apartment, great customer service definitely recommend!

My experience was great, I was very impressed of his sales work. I was pretty mean, but he didn’t get impatient with me. Great sales man. Him being Alex Peter’s ! Great dude. I got me a couch today!

Zach was an awesome salesperson, very knowledgeable about furniture, made sure we got exactly what we were looking for, very nice personality. All round it was a very pleasant experience with him.

Yony is amazing ! He is a good value for your business

My wife and I met with Marie who couldn't of been nicer and patient as we searched and bought a new dining room set. We will recommend her to our family and friends.

Scott Richard is absolutely top notch. I recommend anyone purchasing furniture to ask for him

David did a great job

Gerard Taylor is an exceptional sales person. He pays attention to all your questions and concerns.

Spencer - Service was excellent. Staff was very friendly and knowledgeable about products.

I wanted to recognize David Portbury who was our sales associate at the Ashley Furniture store in the Town Center. His professionalism and knowledge really blew me away. Very polite and energetic. You need more people like him. We will continue to shop at Ashley Furniture as long as you keep Associates like David employed.