Ashley Outlet Jacksonville, FL

Great experience with Sean O’Toole today. He was very helpful over and beyond. Great personality and made my experience quick and easy. Ask for Sean when you come in.

Katie was awesome to work with! She really helped my living room and dining room vision come to life and helped us pick out a great new couch and dining room table! Thanks Katie!

Sean was very helpful and knowledgeable. Knew what we wanted when we walked inside and he made sure it was a quick and easy transaction. Speed is key.

Yea foy

Sean was a great help from the beginning. Didn’t pressure but was there when we needed him. Found the sectional we were wanting and for a great price

Sean was amazing and helped us fine an awesome couch!

Great selection and great service! Mr Sean O’Toole was amazing in helping us get what we needed!

The salesman Darnell was very helpful and friendly

Excellent attention and service! Prices are very good!

Darnell and Allie were absolutely fantastic! They took their time to make sure I was thrilled with my purchase. They explained all my options, the quality of the materials, and showcased the beautiful shades of colors available for the sofa I chose. I truly appreciated their professionalism and the joy they brought to the shopping experience!

Excellent customer service

Mr. Darnell wS pleasant and patient. Thank you for your amazing help

Darnell was extremely helpful. Very professional and polite. Focused on helping me find exactly what I wanted for the space I have. Felt like I walked away with a number of great pieces for a very fair price! Excellent customer service!

The service is excellent specially Keily

We live our new couch, thank you for the help Foy. Yea Foy!

Yay Foy

Yea Foy

Wide variety. Good quality. Friendly and knowledgeable staff.

Foy was amazing! Great customer service and helped me to make the best investment in a new mattress by sharing tons of information. Thank you Foy!

I went to the Ashley Outlet off Atlantic Blvd and Mr. Sean O’Toole-Home Furnishing Consultant was most helpful! He was professional and very patient while I was shopping. Thank you Sean for your assistance.

Great experience! Sean O’Toole and Ally were very helpful and made my buying experience amazing! Will return! ❤️

Yea Foy! He was amazing and made sure we got exactly what we wanted. Even double checked with manager to make sure exact color and everything was right.

Perfect very helpful

Yea Foy

Very knowledgeable and attentive on what we were looking for. Foy helped us find the bed and mattress perfect for our setting. "Yea Foy"

My experience was spectacular! Was greeted by Katie immediately as I entered the store and she was amazing! Very patient with our decision making and knowledgeable on every question I asked. I definitely recommend Ashley outlets for their variety of selections and affordable prices. Thanks again Katie for all your help and service!!

Once again great service from Sean.

Sean was a great and really helpful person when shopping for furniture. He makes sure to give you the best deals and elaborates on every aspect or question asked. I will be asking for him for future purchases!

Sean O’Toole was very helpful, very kind. Wasn’t pushy like all other sales people looking for commission. Highly recommend seeing him if in need of furniture.

Sean helps us out on choosing a couch, great customer service! We also bought our bed and frame a few years ago.

Katie was awesome and helped us get our dream couch!! Would absolutely recommend this location and asking for her! Thank you!!

Despite numerous attempts to resolve these issues, I have been met with nothing but excuses, deflection, and a total lack of accountability. Instead of taking ownership, your customer service team continuously passes the blame, showing no regard for the fact that Ashley has sold me faulty, incomplete, and non-functional furniture. Ashley’s refusal to provide even the most basic level of customer support is unacceptable. I have given your company every opportunity to make this right, but it has become clear that Ashley believes being a large corporation exempts it from accountability. You seem to think you can take customers’ money and leave them with defective products without consequences. Since Ashley continues to ignore responsibility, I will be taking my complaint beyond this company and making sure that as many consumers as possible—both locally and nationally—know to avoid shopping at Ashley Furniture due to its deceptive business practices and complete disregard for customer satisfaction. I expect a real solution—not another empty service request. If you are unwilling to resolve this properly, do not bother responding at all. Image: Slats do not align with holes on bed. Gave the delivery and assembly company screws which they used to secure the slats to the frame and in the process cracked the slat.

Sean O’Toole was a great help! The coffee table we were looking for wasn't in stock but he walked us around to show the colors so we were sure we would love it! Wonderful customer service!

Yeah Foy - you were so helpful!

SEAN IS ALWAYS HELPFUL IN ASSISTING OUR INTEREST ANS SHOWIJG US AROUND. EVEN WHEN WE POP IN AND DONT PURCHASE, HE'S FRIEDLY.

Sean O'Toole directed us perfectly while we were shopping for furniture. Found us what we needed at a manageable price.

Sean O’Toole is natural pro at customer service! He has a engaging personality, and conveys honesty and trust to the customer!

Sean at Ashley was very attentive and knowledgeable about the items we purchased.

Sean otoole was great extremely helpful. Answer all our question. Excellent customer service.

Sean OTioole

Great prices and amazing employees. Definitely have to ask for Sean he was amazing, very helpful and Nice.

Sean O'Toole is the best! As soon as we arrived at his store, he welcomed us with a big smile. He assisted my family on all our questions and concerns up to the point of final sale. Thanks, Sean!

Sean O'Toole provided great service

Sean O toole was very professional and helpful with our decision!!!! Great customer service!

Ashley Furniture has always been our go to furniture store, they have a great selection of furniture here. At this location, Sean helped us and was very knowledgeable and friendly! I would definitely recommend this location for all of your furniture needs!

"YEA FOY"

Foy was very helpful and kind!

I regret having to write another review, especially after previously leaving a raving review about my first experience in the store. Unfortunately, my second experience has been frustrating and disappointing. I recently purchased a bed from the clearance section, and it was delivered to my home this morning. The delivery team also assembled it for me, which I appreciated. However, I soon discovered that the bed was missing essential parts—the support legs for the slats. Only one was included, while the others were completely absent. When I first inquired about the bed, I specifically asked Shawn if there were any issues, and I was assured there were none. Two weeks later, when I returned to purchase it, I asked again and received the same response. Yet, today, when I went back to the store to address the missing parts, a customer service representative had the audacity to say, “Oh, if it’s clearance, then it probably never had the slat supports.” That’s when Shawn recognized me and attempted to resolve the issue. He provided me with leftover supports from the back, but when I got home, I discovered they were too short. On top of that, the first set of supports I was given—pulled from the exact same bed model in the clearance section—were completely mismatched, each a different color and clearly from different furniture pieces. I want to clarify that this review is not necessarily a reflection of the customer service I received, as Shawn did try to help. Instead, it speaks to the lack of decorum in their sales practices. It is misleading and unacceptable to sell a bed while assuring customers that nothing is wrong with it, only for essential components to be missing. How can you sell a bed without disclosing its defects? I understand that clearance items are discounted, but that does not justify withholding critical information from customers. I will make one final attempt to get this issue resolved. If Ashley Furniture Outlet provides a satisfactory solution, I will update my review accordingly. Until then, let this be a warning—if you’re considering purchasing from the clearance section, inspect everything yourself before buying. I wish I had done so and avoided this hassle. Honestly, I would have been better off ordering the bed online.

This was wonderful shopping experience for me with Katie! She explained the entire process of the ACIMA purchasing. Katie was friendly, personable, overall great experience!!!

Sean O’toole the best

Great deals and service! Sean was very helpful :)

Sean M. O'Toole Grest experience nice to do business with very pleasant

Yea foy

After bouncing around to many different furniture stores to find a sofa for my apartments, I finally found something that I loved to finish furnishing my place. Katie was extremely friendly and helpful with being able to help me narrow down all of the specifics that I was looking for. Looking forward to being able to relax on my new sofa soon!

Katie helped us out today, she was very attentive and helpful. 100% recommend

Katie was excellent! She was patient and assisted me with all my needs.

Thank you, Melissa, for a job well done

Sean helped us find the perfect reclining loveseat for our camper!

Thank you Sean so much for all your help. You were so nice and patient. The Webster family thank you

Katie was awesome!

Yea Foy, Thank you!

Sean was great! he helped us pick out a new dinning room table.

Katie was FANTASTIC! We clicked instantly! So easy to talk to. We found the perfect king bedroom set for my new home. She found the perfect set for me and I am in love!! Thank you again, Katie!!!!

Loved our visit, had exactly what I was looking for and was able to take home today! Thanks Sean O'Toole

For was super helpful Yay Foy. Thank you

Yea Foy! Thanks for all the help!

Katie was great! Very helpful. Ask for her to help you

Great experience. Sean was very helpful and friendly. Thank you!

Sean O’Toole was great to work with

Mr Sean was very friendly, helpful and knowledgeable about the furniture that we were looking for.

Rich is awesome. Stoked about my experience

Sean o’toole

Sean was awesome. Very helpful. Come see him if you're looking for furniture.

Rich was awesome and answered all our questions!!

Rich was very helpful and made the process very easy and efficient!

Yea, Foy! Foy was very helpful when I was looking for a new sofa. He answered all questions and explained everything. Very patient and very knowledgeable. I bought a leather reclining sofa. I hope I'm as patient waiting for delivery.

Rich was extremely helpful, Springfield Love!

Katy was awesome! So nice and super helpful. She helped us purchase a recliner, a tv stand, and a whole dining room set. Prices are amazing, I spent the same price on just one couch at another store. Definitely will be a returning customer :)

Yea Foy

Sean was very helpful and made sure we were satisfied!

Rich was super helpful and informative while we bought a headboard / bed frame at Ashley Outlet this weekend. He made us feel confident in our purchase & we are super happy! Thank you!

I’m so happy with my purchase , thank you so much Sean O’Toole

Katie was helpful and I found what I need right away.

Yayyy foy

Purchased new a new sofa, loveseat and a reclining chair from Shaun last night and he made the process super smooth, assured me and my husband about our purchase and made everything go by super quick! Will be coming back and speaking with him for any future purchases.

Sean was very helpful! Lovely Ashley store. Thanks so much!

Rich helped us find the perfect reading chair! And… he has fabulous hair!

Rich Champagne was extremely helpful with our purchases. Very personable and not pushy in anyway. Thanks Rich!!!

I was assisted by Katie, and I’m very indecisive and Katie was more than patient, kind, courteous and professional. If I could give more than 5 stars to her, I would. She is a great asset to your company.

Sean was terrific and it was a seamless experience. He explained in depth what would be occurring moving forward. I would definitely reccommmend coming here to purchase an item or items and ask for Sean.

Very pleasant and friendly experience

Rich was very patient and helpful. Great overall experience.

Yea Foy

Yea Foy

Katie was amazing with great customer service!!!

Katie was extremely helpful helping us choose our perfect couch.

Sean is da bomb 💣 Fun & super easy to work with! Getting a couch from him was a breeze.

awesome job Thanks for the help!

My husband and I had a great experience at Ashley today. We went to multiple furniture stores and this store had the best options and prices for us. Katie Baker was our sales rep and she was so patient and helpful. We currently have a large living room with dead space and we were looking to buy a reclining set but we’re not sure of how to organize the set for the furniture to make sense and look good. After discussing, Katie showed us multiple options and gave us multiple ideas. We left with a large 5 piece reclining set with corner chaisers. We are very happy with our purchase and the service we were provided with. THANK YOU, KATIE!!

Quick and seamless process. Melissa was amazing! She was helpful and very informative about the inventory. Will be returning in the future for more purchases.

Sean is nice.

Shawn was so helpful to us in picking a new couch! We were due for an upgrade and he helped us find the perfect one for us in the color and material we were looking for. Thank you Shawn!

Katie was so patient and helpful during our shopping experience. We highly recommend coming here and working with her!

Sean’s great

The review will not be provided until the furniture is delivered. I still haven't been contacted to see when the furniture will be delivered. After 14 days of purchase, I contacted Ashley Furniture to request información on the delivery someone took my information and I was advised that someone will contact me. Yes they did in the same day to let me know that the items are not ready to be delivered. They advised me that they can deliver two of the 4 items but there's no date for the other items to be delivered. Waiting to be contacted by Ashley to let me know when are the other items. I advised them that I want all items to be delivered at the same time. Very disappointed with the store.

Sean O'Toole was amazing and very attentive. Listened to what I wanted instead of what he wanted to sell me.

The purchase was easy and the sales person was great.

I came into the store checking on prices for a couch and chair set and a specific dinette. Rich Champaign met at the door and showed me several pieces of exactly what I was looking for. He was so patient and kind. He gave me the courtesy of discussing my decision with my husband (on the phone). He didn't act like I was wasting his time and wasn't pushy with the sale; unlike others I had encountered at other stores. He made my experience and my purchase enjoyable. If you go to this store, ask for Rich! Best experience I've had purchasing furniture. I give him 5 stars!!!!

(Translated by Google) Very good attention I loved the service (Original) Muy buena atención me encantó el servicio

Sean and Foy those gentlemen did an amazing job of assisting us. Thank you.

Katie & Alley were so patient and kind while trying to find furniture. Great service.

(Translated by Google) We were treated excellently, the agent who assisted us was very friendly and provided us with excellent service, we just left the warehouse and our experience was very good. Thank you so much. (Original) Fuimos atendidos excelentemente el agente que nos atendió fue muy amable y nos brindó un excelente servicio, acabamos de salir del almacén y nuestra experiencia fue muy buena. Muchas gracias.

Sean O. was a great help! We came in hoping to find a new sofa for our living room & he was very knowledgeable & helpful. Will definitely be coming back for any future furnishing needs :)

yay Foy

Sean was absolutely amazing!!! Very friendly and professional. Made purchasing our daughters bedroom furniture extremely easy!!!

Terrible service.I had experienced at this furniture store.Dealing with a guy named Shawn , he made it seem He was getting a quote for me I was waiting more than 20 minutes to find out How much will the furniture be And come to find out he wasn't even taking Care of me? He was taking care of the next customers. So I was basically waiting for no reason.Then he apologizes and gives me his card to see if I could call him or come tomorrow worst customer service ever, I thought he had a quote ready for me.I guess not.I don't recommend anybody to go here

Absolutely love the staff here they are super sweet and very helpful! Definitely recommend!! 😄

Sean, my salesman provided great service beyond belief and was very friendly and had so much knowledge about the purchase I was looking for

Sean was a treat to work with. I’ll be back

Sean was amazing!! He helped me so much would definitely recommend!!

Sean was excellent.

Katie and Allie were very helpful and professional. They both help me out with my needs and concerns. If your looking for furniture at a great price, go check them out

Sean was so helpful and very patient. Thank you

Great experience working with Katie! Very happy with experience with Ashley Outlet.

YEA FOY!!! Thank you

The sales person we worked with, Foy, at the Regency Ashley Outlet in Jacksonville, FL was very professional and helpful during our consideration of purchasing a new sectional couch. The delivery was good. Arrived in the timeframe that was given. Would definitely recommend to family and friends.

Fly Smathers was really knowledgeable and helpful. He was very understanding and made the transaction very easy and I appreciate the help. I will definitely recommend him to all my friends and family.

Yay ! Super awesome experience, Foyd was awesome and a great help .

Yay Foy! Thank you so much for helping us find out couch!

I was in looking at furniture, Sean was really helpful and professional. Although I did not purchase today I will be back. Thank you Sean.

Sean O'Toole

Worked with Ray, clearly an expert on all things Ashley! Friendly and professional. Excellent attitude and incredibly helpful. Helped making big decisions feel easy.

Sean O’toole greeted me and helped me through the process of purchasing our coffee and end tables at a good price. Will definitely pop by next time I have furniture needs.

Hello just want to give a big shout out to Sean OToole for amazing job . He was very nice and educational about the couch we were just looking at and boom sold. Great Job Ashley on this employee Sean

Katie was a pleasure to work with. Answered all my questions about products.

Yea Foy! I recently visited the Regency Ashley Outlet on Atlantic Blvd. It was a very nice experience. Mr. Foy was very nice, helpful, and patient.

THANK YOU, FOY! Made our experience easy, fast and loving the new furniture!

Want to tell you about one of your employees at your Jacksonville Atlantic office. My girl and I were looking for something very specific from your store walked in and was being helped by a young lady as we peruse the store with two young kids we actually found something very different from what we were looking for and we’re ready to purchase. However, the young lady that was helping us left and never returned. She saw us standing looking around as if we needed help, but never spoke one other word to us Noticeably upset. We were leaving the young man at the door by the name of Sean O’Toole stopped doesn’t asked what the problem was. I told him it didn’t matter we were leaving. He insisted that we would he could help us gave him a short story. He gave us his information. We were literally on the way to another furniture store Less than 10 miles away to buy the exact same piece of furniture. He, with his persistence, his kindness his professionalism brought us back in and we are now very happy Ashley furniture customers. I don’t know how long he’s been on the job or how it works. However, he needs to be looked at to do something more than what he’s doing now. Thank you, Shawn and thank you, Ashley a customer now for life.

Sean was excellent and very knowledgeable. I greatly appreciate his service.

Worst experience ever! Do NOT buy from here you will regret it! Let’s start with something simple. They couldn’t even get my name spelled right or my phone # right on the order. I had to make 2nd trip back to the store because they left something off the order, so the only reason they get one star is because they gave it to us for free but it was due to the fact the sales rep was incompetent. Moving on to delivery, the drawers were broken before we purchased…so we asked Foy to fix it before having it delivered. He said he would. He never did! I got it in my daughters room & when I called they said I had to bring it all the way to the store for them to fix…ME & my 70yr old father or hire movers to bring a 5 drawer chest that is incredibly heavy & took 2 movers to bring in. Instead my 70yr old father fixed the 5 drawer chest drawers in the meantime hurting himself & me hurting myself! On top of that the store said that habitat for humanities picks up your old stuff for FREE?! Don’t believe them! They charge you big time! Had to call Salvation Army, which was an experience, for little things & PAY over $500 to $1800-junk for them to come get my couch & sofa! So again this store lies to you & only cares about getting a sale/commission. Not to mention, I am now having issues with my brand new bed not staying together. It easily comes apart when I try to make the bed & you can see there a gaps where it looks like pieces are missing when it was put together! So they even sell crappy unreliable new stuff too! If I could do it all over again, I’d snap my fingers & erase this entire purchase. I fully regret buying ANYTHING from them. This was a gift my parents bought me & all it’s been is a complete nightmare. Ashely Homestore lied about a lot & had they been truthful we’d had waited for this purchase or at least not have purchased a few of these items like the chest for my daughter, the couch, the loveseat, a different bed frame, etc. In fact, we may have just gone somewhere altogether! They saw dollar signs, got greedy for a HUGE purchase & took advantage!

They were great !! Katie was lovely . Kim has the MOST beautiful hair ever . Can’t wait to shop with them again .

Sean was great, friendly-and informative, and a great salesman. Easy purchase and checkout.

Loved the service!

Yay Foy!

Katie was amazing to work with - so helpful and found what we needed.

Allie gave awesome customer service and was able to get us everything we wanted.

Yes, the Experience was definitely worthwhile.👍. We new what we wanted, The AMAZING 😀"FOY" took Great Care of Us.. He Worked in Our Favor to Make Sure Everything we wanted was exactly as priced. The BEAUTIFUL😍" ALLIE" Store Manager came with the Grand Finale on Completing the Sale.. WE FOUND EVERYTHING WE WERE LOOKING FOR IN ONE STOP! THANKS FOY 😀AND 🥰ALLIE. We Really Appreciate your GREAT PERSONALITY, and PATIENCE💯

We came in looking for a couch and kind of had something in mind but Katie really helped solidify our decision! She was great and super helpful! Really appreciate her inputs. Great experience!

Foy did a great job helping us find a new sectional

Awesome experience!! Allie was very professional!!

I had an amazing experience with Kim she was very patient with me and she has nice hair. Thank you Kim and Allie!!!

Katie, Allie and the team were all super attentive, well informed and willing to work with you! Great team!

Foy was very knowledgeable with questions I asked. Enjoyed my experience, he was very helpful selling my furniture. Super nice

I had a difficult time settling on what I wanted. Katie was very patient and showed all kinds of different options. Over the two days that I went there, she was extremely helpful and knowledgeable. I really can't say enough nice things about Katie. She was absolutely wonderful. She listened to our concerns and worked with us to get what i wanted..

Katie was so nice & helpful! She was not pushy at all and did everything to make me comfortable & give me what I needed.

foy was a excellent help with purchasing our living room table !

The employees here are amazing!! Not pushy and keep you with in your budget. You can change your mind on something at purchase time and they are totally ok with it. Love this. Prices are fair and competitive. Thank you for being so cool!

Yay Foy!!!

Fred

Fred Harris was very helpful and professional.

Foy was very helpful!

Katie was amazing! Thank you for the wonderful customer service

Katy was awesome. Welcomed me in soon as I walked in and offered assistance. She made my furniture buying experience a breeze. 10/10 if you come in see Katy

Yeah Foy

Awesome salesman

Yay for Foy! Walking into the store I had a very clear vision of what I thought I wanted. Foy really helped me think through different ways I could see my vision come to life. He was patient, knowledgeable, and helped us a ton! Very pleased with our experience and so glad we left with the piece that suits us.

Awesome Experience I found everything I needed with the best help

Fred was our consultant and he was extremely supportive, especially when we changed our minds on a couple of items we were considering to purchase. His patience and helpful attitude was very much appreciated. Fred made our visit to Ashley and delightful one. Thank you again Fred.

Yay Foy

Foy was great! he walked me through my very first big purchase very clearly! thank you again Foy!

Thank you Fred!

Katie greeted us immediately as we walked inside Ashley Outlet. She was very knowledgeable and helpful in choosing our furniture for our new house. We even started a conversation about Temu and Shein lol. I will definitely stop by again to see Katie for future purchases!!!

Yeah Foy, just a quick shoutout for your excellent customer service in regards to our recent purchase

Was helped by Katie and she explained what colors prices and sets were could do in our price and style and was very friendly.

I had been looking everywhere for a new couch. Every store I walked in was way over priced. It wasn’t until I drove across town here, that I found exactly what I was looking for. Allie helped me the min I walked in. Allie was genuine and sincere while she was helping me. Allie treated me like one of my friends and she actually cared. She listened to me and cared to help me look for what I needed. I found a nice couch with her help in like less than 30 min. I highly recommend stopping in here and seeing Allie!!!

Fred was awesome!! Great attitude!

Yea!!

Fred

I was greeted from the time I walked in the door. Every question answered before I signed my name on the dotted line. After my purchased I received a follow-up call to ensure I was satisfied with my purchase and overall experience. Purchased a sofa and dresser set.

Fred was great working with me to purchase my sofa!

Fey (I think I spelled that right!) was very knowledgeable, friendly, and personable. Highly recommend him and he got us in and out fast as we were hoping to! Love the new couch taboot!

Asley Furniture on Atlantic Blvd in the Regency area is a very nice store. But I almost gave up on them - I purchased an area rug on 09-7-2024 and was alerted that the rug was available for pick up. When I got to the store a young lady went to the back and could not locate the rug. So, I asked her why would I get notification if the merchandise was not there? One week after, I then returned to the store a second time, to pick up the rug and was told it was not in the back and I need to call customer service. I began to get frustrated, because I had already received alerts that the rug was delivered to the store and to pick it up, so I was confused as to why I had to call customer service. I want say a special "thank you" to Fred / and his manager who went above and beyond to find my area rug. The manager went back into the back (storeroom) and found my area rug. Thank you guys for making my day.

Foy was of great support. Thanks!

Melissa was very great and helpful and so very nice.

Fred was the sales person who assisted me with the purchase of a bedroom set which turned out to be on clearance and saved me $400+

Fred helped my wife and I out he was incredible

Fred is the absolute best!! Very knowledgeable and professional. Would recommend him always!

Katie was amazing to work with. She was very knowlegeable. I was out within 30 mins with my purchase.

Loved working with Fred!

Great service. Amazing customer help and support. Delivery was easy.

Fred was very nice, knowledgeable and extreeemely patient. I think we made good decisions based on his advice. We'll definitely come back to buy more things and ask for Fred

Had a great experience with Foy!! Would definitely recommend him for your needs.

Excellent customer service Prompt delivery

The staff here is so great! They went above and beyond to help us find our perfect bed special things to Melissa She was so sweet, kind, and knowledgeable!!!

Yay! Foy!!

Foy my needs on what I was asking for.

yay foy!

Yea Foy! Thank you for making my couch buying experience so easy!

Yea Foy!!!

Fred did a wonderful job taking care of us. We came in looking for a sectional couch and he helped us find the perfect one. Exceptional customer service from Fred. Thanks Fred!!!

Yay Foy! Thanks for your help

Fred Harris, Home Furnishing Consultant at the Regency Ashley Outlet was extremely helpful and provided great service to us as he assisted us in making the right decision for our furniture needs at the time of our purchase!

Fred was a great sales man!

Great experience and found what I was looking for. Foy Smathers was a great sales guy and I highly recommend going and seeing him if you're in need of furniture.

Melissa was very Friendly.

Fred was so friendly and helpful! We bought our couch through him and he made it very easy!

Fly did a great job

My salesman was awesome. My delivery guys were professional and personable. I have not decided if I love my reclining loveseat yet. I’m going from just recliner so it’s an adjustment. Quality is good reclines well and that’s all I can comment on it this time.

Foy was quite helpful, pleasant experience

Worked with Ms Katie today! She was amazing. I was a little mean telling her I wasn’t buying anything. Well I was wrong-she found the perfect pieces and worked with our scheme! Stayed late to help us out! 💯perfect!!

Dear Google, I rarely review my experiences, but I had a recent one that affected me so profoundly that I just had to share it with you all: I recently visited the Ashley homestore outlet in the regency area, and let me tell you, I was blown away. Firstly, the parking lot was quite inviting and nothing strange happened at all. The building was beautifully painted and looked clean from the outside, so first impressions were overwhelmingly positive. From there, to my surprise, things only got better. I was greeted, warmly and gently, by a young man called Jonathan. He was disarmingly handsome and devilishly charming, his demeanor calm, yet assertive. Quite frankly, it caught me off guard. But I'm not complaining. Jonathan proceeded to thoughtfully guide me through the tidy showroom, gliding along with practiced ease, making pleasant conversation in between asking my needs and making some recommendations based on my replies. Aside from a couple of instances where he casually attempted to plug his new mixtape (I'm sure it's great, but I don't really listen to that hip-hop stuff), this part of my experience was flawless. Eventually, we were able to find just the piece; a desk (as pictured) for my father, Bilbo. He recently returned from a rather stressful journey, and needed a place to unwind and focus on his writing. The style was fabulous and elegant. The size, perfect. The price couldn't be beat, and I couldn't be happier. You can't get service or deals like this at other stores like room-to-go or mattresses-firm. Needless to say, I will be returning often. To shop, yes, but also just to visit and relive this incredible experience. Plus, Jonathan assured me he could get me a bargain on a rather attractive leather sofa sleeper, which I have been eyeing for my den. If you're in the market for furniture or mattresses, I would suggest you do the same. In closing, this has been an experience that I will remember and treasure for the rest of my life. Thank you, Ashley. Thank you, Jonathan. Thank you, America

Foy my was awesome in helping us getting a dining room table. Place is clean and lots of variety. This was our first time here, will be back if we need some budget friendly furniture!

Went back and Fred did a great job getting us what we needed!

Fred did a great job. So did his manager Allie. We can’t wait for our couches to get here.

Excellent quality. Salesman was polite and professional.

Great service from Katy!

Great experience!

Kim is very helpful and she has very nice hair. Thank you all for your help.

Yay For!!

Fred was a big help in getting us out sectional. Great customer service!

Thanks to Fred Harris for his kind assistance while browsing at this location.

Jonathan C. Was so helpful and patient with our choosing our new sectional sofa. He is fantastic to work with even with our change after remeasuring our space for the new furniture. Thank you so much Jonathan!

Fred is amazing!

Had a great experience at Ashley Outlet! This was our second time shopping here, and once again, Ms. Melissa provided exceptional service. She assisted us both times, making the process smooth and enjoyable. Melissa was incredibly helpful, always attentive to our needs without ever being overbearing or pushy. She took the time to understand exactly what we were looking for and made sure we found the perfect pieces at an unbeatable price. We couldn't be happier with our purchases and the overall experience. Highly recommend this location, and especially Ms. Melissa, for anyone looking for quality furniture and excellent customer service!

Kaitlyn was awesome an and patient with helping us achieve our needs. She provided exemplary customer service!

Yay Foy!

I love coming, in store because of Fred being so welcoming and supportive. This is our second purchase with him and this will not be our last! Thanks Fred!

Because of Fred me and my partner were able to find the best furniture that was suitable for our first home. He completely walked us through the process for everything. This will most definitely not be our last purchase. Thank you!

If you are ever in need of new furniture check out Katie! She’s amazing and helped me find the perfect couch!!!!!!

Johnathan was very helpful with purchasing new furniture. Thank you

Foy was so great to work with and very helpful!

Fred was amazing!!

Worked with Katie and she was amazing and so patient with us as we decided what pieces would work together. Thank you so much for your help, Katie! We appreciate your design advice and help!

Jonathan was amazing & patient while helping me choose the right couch! Thank you so much!

The staff of this branch are so helpful and knowledgeable, specially the guy who helped us loading the furniture.

Fred was amazingly helpful and kind great worker and so thankful for everything he helped with.

Fred H. was an awesome sales man. He kept to his word on a sales price for us days later even with the sale over. Highly recommend him!

Fred is the guy to see!

Fred helped us flawlessly picking out a couch, amazing service !

Fred was very nice and was a great help. Got us in and out with exactly what we were looking for. Ask for him when you visit.

Fred gave me a great deal and awesome customer service.

Katie was wonderful, very knowledgeable and very helpful !

Jonathan and Foy helped us pick out a new mattress today and they were both amazing! They were both patient with us and answered all of our questions.

For was great. Found me exactly what I was looking for. I will be back

Just browsing found an incredible deal. Foy, the sales rep was so informative and helpful thru the entire sales process. In & out in no time at all!

Katy Helped me very and answered all my questions just like I needed them ..very appreciative for the help

Fred is great!! Thanks

Jonathan C was super helpful and patient. He answered all our questions and was so kind.

Katie was very knowledgeable and helped me a wonderful couch. She helped with interior design choices as well. She helped with setting up delivery and financing. I'll definitely be back to this store

Fred at Ashley Outlet. Jacksonville, FL I had a fantastic experience at Ashley Outlet, thanks to Fred! He was very knowledgeable and patient, helping me explore different options until I found the ideal sofa. His professionalism and friendly attitude made the process seamless and pleasant. Fred's attention to detail and commitment to customer satisfaction really stood out. I highly recommend asking for his help with any furniture needs.

I recently had a fantastic experience at Ashley Furniture outlet, thanks to Fred. From the moment we walked in, Fred’s knowledge and professionalism were evident. He took the time to understand our needs and offered thoughtful recommendations without any pressure. His friendly demeanor and expertise made the shopping process smooth and enjoyable. Fred went above and beyond to ensure we found the perfect sofa and loveseat for our home. I highly recommend Fred to anyone looking for exceptional service at Ashley Furniture.

I had the pleasure of working with Ashley Guy Fred, and I can confidently say that the experience was exceptional. Ashley's professionalism, dedication, and expertise were evident throughout our interaction. They consistently went above and beyond to ensure that all needs were met and expectations exceeded. Their attention to detail and ability to handle complex situations with ease truly set them apart. If you're looking for someone who is not only skilled but also genuinely committed to delivering outstanding results, Ashley Guy Fred is the person to choose. Highly recommended!

Absolutely thrilled with my experience at Ashley Outlet, thanks to Fred! He was incredibly knowledgeable and patient, guiding me through various options until I found the perfect sofa. His professionalism and friendly demeanor made the entire process smooth and enjoyable. Fred's attention to detail and dedication to customer satisfaction truly set him apart. Highly recommend seeking his assistance for any furniture needs.

Katie is thee best! She was very helpful and knowledgeable with my search for furniture. Her customer service alone is enough to make me want to shop there from here on out.

Melissa, was awesome! Great service!

Katie was great. Helped us find the perfect couch and got it delivered that week. I would recommend this place over any others.

Katie was so patient and very helpful. She showed us many options.

Foy Smathers was quite helpful. I highly recommend his assistance.

Excellent job from Katie!

Jonathon and Kim were Rockstars! They both went above and beyond to make sure I would be happy with my purchases.

This review is not only for Ashley but also synchrony bank who they finance through. We ended up getting scammed and told we had a 3 year promotion and it was only 2. We didn’t see it because half our family was very sick on treatment for 18 months for Lyme disease and once we realized the mistake no one could do anything. They said if we had caught it a few months earlier they may have been able to do something. Somehow we were only signed up to pay the minimum instead of the full. Don’t know how that happened. So we ended up paying 6k for a 3k couch. We the people sure get screwed over sometimes so big companies can make their buck. Had to eat it. Such is life. Do not trust anyone and oh yah don’t get sick cause that’s something we can control *sarcasm* On top do that I’ve been calling for 2 years trying to use the cleaning service I bought with the couch. They keep filing complaints with the third party and never has the couch gotten clean. Mind you we have been on treatment and had lots of infusions and bodily things occurring on that couch so it would be nice to get it cleaned. No one is doing anything.

Katie was very helpful and knowledgeable She made my purchase vary easy!

Poor customer service

Katie helped us out and was super helpful!!! I would definitely come back and I’ll be sending people to her!!

Jonathan was super helpful when we went to Ashley Outlet to buy a couch. He was very attentive and made the process very easy for us. Great customer service and great prices!

Thanks Foy for making things easy !

Johnathan was amazing. So mild mannered and kind hearted. His energy and spirit is exactly what a salesperson should be.

Katie was kind and patient and incredibly helpful!

I came in looking for a leather power sectional. I have been to several other furniture stores that week and Katie was one of the nicest and most helpful person I had dealt with. I actually left and came back to purchase my new sofa. Thanks again Katie for all the help

My husband and I went to Ashley outlet to look at living room furniture. Fred was our salesman. He was so helpful. He was moving furniture around in the store so we could see certain pieces together and then got us a great price on all of the items we purchased. Fred was very knowledgeable and friendly. Thank you Fred

Jonathan is absolutely AMAZING! We purchased our Bed frame and dining room table from him originally. We enjoyed his customer service so much that we came back months later and purchased brand new furniture for our living room from him as well. Definitely EARNED a customer for life, great asset to your company.

Fred is the man!!

Kim F was a ray of sunshine. I wish all retail sales associates were as thorough, knowledgeable and pleasant as she is.

Jonathan C. was a wonderful sales representative. He was informative and very kind. Any questions my husband and I had, he had the answer. He helped us find the perfect black leather love seat and sofa set with head rest that recline. It’s perfect for my pregnancy and soon to be baby being born. We love our new furniture. Thank you Johnathan!

Great place to shop, mgr has it organized well, Kaitlyn B was a big help in my finding the right piece

Katie was so helpful!

Kim was so great! I needed a couch and have been looking for months for an affordable, comfortable couch and loveseat. She made the experience fun! Thanks to Katie for showing me the other color that will look so fabulous in my home!

I recently came in to furnish a new apartment. With her great taste and sense of style, Kim couldn’t have made it easier. She also made it fun. Thank you Kim and Ashley.

Kim was knowledgeable AND fun to work with!

Had a great experience with Kim. Kim is professional and a pleasure, I will only work with her!

Great experience. Kim is high energy and easy to work with. Will definitely be back to work with her and Foy.

Excellent Service thanks Katie!

Fred was patient and very helpful in showing us all of our options. He helped us find the perfect couch!

Melissa expertly answered all our questions and made the process quick and seamless! Love the purchase of our couch.

Fast, friendly and efficient service.

Katie was extremely knowledgeable and patient with helping us find a new couch to perfectly fit in our home with the exact specifications we needed. We even ran into an issue when getting the exact model we wanted, but she was quick to get it resolved right away. Highly recommend asking for Katie!

Fred had 5 star worthy salesmanship as well as when he assisted us when buying our chairs.

Katie was amazing!

Fred was VERY informative! Helped with my credit application! Can’t wait to receive my furniture!!

Jonathan was amazing . I had the BEST experience!

Katie is excellent!! She made the experience very easy and painless. She had such a positive, make it work attitude. She made it a one stop furniture shopping day for me. I was able to get everything I needed. She made sure I thought of everything. The whole team is very friendly.

We had an amazing experience with Fred. Very helpful and nice!

Foy Smothers did a great job helping us find the best deal for a king bed frame set. Will come again!

Fred has been great to work with. His personality and professionalism is very much appreciated in a world where sales and customer service has taken a dive.

I am so happy with the A one service provided by Fredrick the sales person he is a gem and is patient and Kind 💕I will share with my friends.

Jonathan was super helpful and nice.

Katie

Fred was really patient, he was able to help me get the best within my budget. I really appreciate and enjoyed doing business with him

Fred was super kind and went above and beyond with customer service! Definitely outgoing and friendly, recommend seeing him! God has a plan for this mighty man of God!

Fred was very helpful and pleasant to deal with.

(Translated by Google) They take delivery seriously. (Original) Se toman en serio la entrega.

Ms Mellisa was awesome with the help of my bedroom set and dinning table. She provided me with great options. I’m very pleased.

Katie was very friendly and professional even while she was doing 3 persons jobs. Awesome sale person.

We had the pleasure of working with Fred at Ashley Outlet, and we couldn't be more impressed with the service provided. Fred exhibited a deep knowledge of the products available and took the time to understand our needs and preferences. His professionalism and patience were evident throughout the entire process. He guided us through various options, explaining features and benefits without any pressure to make a quick decision. He negotiated a wonderful deal for us. We are extremely happy with the service!

Jonathan was very kind and super helpful when looking for our new couch! Would recommend him and this store to anyone!

Mr Fred was very helpful and took the time to make sure that we got everything we needed and went the extra mile to complete everything.

Fred is perfect! 👍👍👍

Katie was wonderful and had a lot of patience. She searched high and low for what I wanted and helped me stay with in my budget. Thank you Katie for a job while done.

Had a great experience and smooth transaction. Jonathan was very helpful!

Fred was awesome and spent over 2 hours with us getting the absolute best deal

My wife and I went in the Ashley Outlet on 6/13/2024 and we met a young salesman named Fred. Fred is a kind and thoughtful young man. We believe Fred should be salesperson of the Month and also the Year. We were happy to find what we wanted and bought from Fred. Thank you, Fred for your kindness to us. We are both in our 80's. Ronny & Sandra Shaw

Fred and Erica were very helpful and gave me a good deal that fit my budget on some nice furniture. They answered all my questions and had a great knowledge of the product. I would recommend going there to see what they have.

I shared and post mine on Google. Thank you.:)

I love coming here to ashley furniture. Katie helped me find an amazing matching bed & night stands for the perfect price. She was very patient & informative.

U came in with a friend. I saw this table set and fell in love. Katy was walking by ,I asked for help and she i'mma helped. I am so happy with my experience. Thanks Katy😁

Fred was amazing! He was able to assist me with picking out things that weren’t even in the store and saved me a few hundred dollars. I look forward to working with him again in a few weeks!

Katie was kind, helpful, patient and friendly! She made my buying experience simple and stress free!

Johnathan was fantastic!! Super helpful and was great

Jonathan C. was extremely helpful and patient with us! He helped me find two great chest of drawers :) Thank you again and hopefully I’ll be able to find the second pair for the bedside drawer :)

Fred was awesome and informative. Very pleasant staff.

Fred was amazing and quick found what I wanted and he got me taken care of quickly. Was so nice and professional

Great customer service with Fred at Ashely furniture outlet very helpful and on point

Katie was great

I purchased a bed frame from here. When I got home to put it together. The bed frame was defective. The manager at Ashley's furniture told me I can not return the defective bedframe. The manager told me it was my problem to deal with not hers. I strongly advise against anyone giving Ashley's furniture your business. Take your business somewhere it's appreciated

Shopping with Katie was amazing. She made the process quick and easy. She was very informative and provided concise information. I recommend highly.

Katie made our shopping experience easy and fuss-free. She gave us options on the pieces we were looking for and the time to explore what was available in store. We are looking forward to receiving our delivery and will definitely be coming back for additional decor in the near future.

Fred helped us out. We were looking for an affordable recliner for our bedroom. The recliner was a floor model. He made sure we were aware of what comes with floor models, which was very helpful in our decision.

Came in to get a couch took it home within an hour Fred is the man!

Jonathan was extremely knowledgeable and professional with helping us buy our new sectional. We were able to find the pieces in stock quickly, discuss the warranty options, and checkout in under 10 minutes so no time was wasted getting us closer to furnishing our dream living room. We’ll definitely be back next time we have any furniture needs!

Katie was the best

Thank you Fred your excellent service and salesmanship when purchasing furniture at Ashley Outlet. You made my first experience worth coming back too.

Salesman Jonathan was professional and knowledgeable answering all my questions. Awesome salesman!!!

FRED ALLIE GREAT Customer SERVICE

We are very happy with the help that Jonathan gave us, he was very kind and patient. He helped us find the perfect bed, excellent service!

Fred at Ashley Outlet was very friendly. He made our purchase smooth. We appreciate his great customer service.

The store was very open and easy to navigate. Johnathan who helped us was knowledgeable on the furniture, while also making sure the process of purchasing the furniture went smooth.

Katie was terrific and of great assistance to help us find what we needed. She was not pushy. She was knowledgeable about each item. Thanks Katie!

The manager here, Allie, is absolutely amazing to deal with. She answered all of our concerns and went above and beyond to get us out the store with what we came for.

Fred helped us out with great friendly customer service. He was concerned with making sure we got all of our needs met, and he helped us out with several discounts. When coming in to Ashely I would highly recommend asking for Fred!

Johnathan was so helpful and professional. Great experience!

This is my third time here. Was glad to meet Jonathan he did awesome. Help me through the whole process and got what I needed and wanted. Great customer service! I will definitely come back.

As a repeat customer I always have a great experience shopping at The Ashley Outlet Store.

Katie was of great assistance. Process was easy, and furniture is in decent shape. Everything was quick and efficient.

Katie was super nice and helpful! She worked with me trying to find exactly what I was looking for and was patient while I figured out what I really wanted :) store is very clean and well kept!

We were in desperate need of a new couch, and received great assistance from Katie! Also had a variety of deals for the holiday. Definitely recommend!

Fred was out sales associate and he was excellent. He was very polite yet relateable and really knew his store. He answered most every queston and the couple he did not know the answers to he found quickly. If we come back for the chair I am looking for Fred.

Allie made us have a great shopping experience, recommended the best mattresses, provided excellent service, and we are very grateful for all her help.

Allie helps us a lot to choose a good mattress. It’s a good shopping experience. Thank you Allie.

Me and my other half Matthew would like to say KATIE Ashley furniture outlet was very helpful and an amazing sales professional. She was very patient with us, and helped us find a way to get our Dream couch that me and my other half always wanted !!! I highly recommend if you come here to Ashley furniture outlet, speak with Katie. They’re all professional here as well, and they are Truly a great business that is for the people !!! #AhsleyFurnitureOutlet 🎉🎉🎉🥰🥰🙌🙌

Fred was amazing

Katie was amazing ! She helped me find the perfect bedroom suite for my new place and made sure my delivery was a success for my move. Thank you for your help !

Katie was so helpful and got us the best deal!! They had so many great options and we love our new furniture.

Very pleased with our experience. Came in on a Saturday at open, found a living room set at a great price that would fit in a small living room. Katie was terrific and very helpful. Within 30 minutes we had found and paid for our new furniture.

Jonathan was so helpful and answered all of our questions. We considered 3 different sets and finally found the one that was right for our large family. He was so personable and easy to talk to, he made the experience absolutely wonderful.

Jonathan was an amazing associate when it came to picking out some furniture ! He truly was so helpful and really made the process so easy. I definitely recommend coming to the Ashley Outlet in Jacksonville to see him !

Melissa was so patient, so knowledgeable and really went above and beyond the call of city to ensure we got the best price and the best protection available on our new sectional.

Johnthan was a great help, he helped me out and we were here for a few hours, he stayed interested and helpful, I experienced great customer service thank you

it was great Sean Otoole and Katy got right to it !! I'm very very pleased!!!!

Came in the store looking for my 3 year old daughter bedroom furniture and Katie was the first person to approach me and she was simply AMAZING and I walked away with everything I intended on getting for a great affordable price. Thanks beautiful 🥰😘

Katie was amazing at helping us pick out sofa. Great price. Thank you !

Jonathan was awesome! He got me the information I needed right away and was super friendly and knowledgeable. The check out process was quick and easy! Will definitely go back for future furniture needs

Katie and Aly the attention was amazing they helped us a lot to choose our new couches 10/10 thank you so much

Kati was so nice. She was very helpful and willing to go above a d beyond for me and my mother’s needs. Thanks Kati continue to be great❤️

Melissa is fantastic. She is the only reason I made a purchase, she went over every couch in that show room with me, pricing things going over the quality, she is genuine, cares about your needs and extremely helpful

Very nice place! Good prices!

Very helpful.

I had such an amazing experience with Melissa! I got the perfect couch at a great deal!!

Katie was awesome !! Helped me and my wife find the perfect couch set and was patient with me. She knows her stuff ! Don’t see no one but her at Ashley’s on regency

JR was very helpful showing me multiple options for what I was looking for. They have great prices! Buy new or floor models...great place to look for that piece of furniture you need.

Fred at Ashley Outlet is awesome! He was very helpful in picking out some furniture for daughter's first apartment and did everything he could to get us the lowest price possible. He even offered to personally deliver the furniture for us. You could tell that Fred is a genuinely nice person that actually cares about helping others and not just trying to make a sale. We got a great deal on a loveseat and mattress/bedframe set on clearance. I would definitely recommend checking out the outlet if you are on a budget. Thank you again Fred!

I worked with Katie on picking out a sectional for our new home. Her service was exceptional. She was so nice and accommodating to our needs. We end up purchasing a sofa she recommended. We will be returning for our future furniture needed

We Worked with Jonathan, awesome job!

Fred was very helpful and very professional. when you go ask for him. He is a very great person and did a well job helping us.

Fred was of great help. Kind and courteous .

We had a lovely experience while shopping around for a new living room set. J.R was a great help as we went through the process of picking out or set and as we went through the payment process. So thank you Ashley furniture, we’re so excited for our new living room set. Edit: I don’t change what I said previously our in store visit was still great, with a wonderful customer service experience, however I think I have to take a few stars off due to the wait time of our couch and nothing has gone the way it was supposedly supposed to go according to what we were told and it resulted in my losing time at work because of the couch delays and someone needing to be home.

Fred helped us out BIG TIME with our couch purchase. We are incredibly grateful that he was there to answer all of our questions and guide us through the process. He was easy to talk to and kind, and very professional!

Had excellent Customer Service today with salesman Jonathan. He took his time with us from greeting us at the door to the finalizing of the purchase today. Will definitely return to purchase again with him at this Ashley Homestore.

Jonathan was fantastic to work with! Very nice and easy to talk to. A lot of furniture stores, the people are almost “too there.”He did a great job at being there for questions and help, but not bothersome.

Great customer service, Katie helped me and provided great customer , helped me picked up my new furniture with great ideas and great service

Fred. Thanks for helping us! You were awesome!

Well priced and affordable, good quality too

The best experience. It is what you would expect from Ashley. Thank you for continuing the experience, even after the purchase and delivery.

We had a great experience shopping and purchasing with JC on Saturday. This was our 4th store Saturday, and we knew what we wanted. JC let us browse (although we found exactly what we were looking for within 2 minutes) He was knowledgeable and respectful of our time. We are looking forward to delivery later this week!

I worked with JR and he was AMAZING, they do price matching here. There was a set of lamps I found on Amazon that I was able to get here and I was appreciative of it. I will be coming back here for more furniture shopping.

Katie was so helpful. She made the transaction seemless.

My fiancé, daughter and myself all had a great experience shopping for our new couch here! Special shoutout to Kaitlyn for helping us find a couch we love and getting us set up for our delivery!

JR WAS A GREAT HELP!!!

Fred was great with us. He took his time and helped us get what we wanted. He is an outstanding salesperson. He was great with my grandson as well 😉

Stop in today just to look at a current sofa set meet Jonathan at the door . Jonathan was truly a great representation of EXCELLENT customer service experience. Jonathan was helpful and also went over and beyond today to help me leave Ashley satisfied .

Found the matching buffet for my dining room at a great price. Katie was wonderful.

Jonathan greeted me & my mom with a welcoming smile as soon as we came through the door. Although I was initially there just to browse, Jon's patience & knowledge made me comfortable proceeding with my purchase the same day. He was very personable and understanding. I'm ready to move into my new home because of Jonathan! Thank for you help! I'd definitely recommend Ashley Homestore Outlet to all of my family & friends in the future

Katie, was amazing and very helpful. Her smile along and great customer service was hands down the best experience I have had upon moving to Jacksonville. She made sure that I got what I wanted and made sure I was satisfied. Thank you again Katie 💓

We recently purchased a couch from the Ashley Furniture Outlet. They have a large variety of inventory at reasonable prices. Our sales representative Jonathan C. was extremely helpful and assisted us in finding just the right couch. Would highly recommend them for your furniture needs.

Awesome experience. Took time with me and was very helpful!

It was a pleasure working with Jonathan.He was very concerned in my niece and was able to help me out with my needs. I would recommend him for any service needed at your Ashley outlet store.Thank you.

Great customer service

10/10 great service from Katie, had good color insights and very helpful regarding different options both in store and online! Great prices also would definitely come back

Was greeted immediately (and non-forcibly) by a sales associate, who basically pointed us in the direction of where what we were looking for was located in the store, and if we had any questions to come find him. There was NO pressure whatsoever.

I worked with Floy who was patient and very helpful. I had a ton a questions on product and he was awesome. Great experience!!

Melissa was very helpful, knowledgeable professional and pleasant to deal with.

From the time I walked into the door, I felt right at home! Brooklynn had me sold on a brand new living room set within the first five minutes of showing me around.

Overall, we had a great experience shopping here. Melissa was kind and made the purchase process super easy. The store was clean and orderly. Our couch delivery was quick and simple, and the delivery guys were polite.

Was quick and easy great experience

Jonathan was very helpful throughout the process of getting a new bedroom for my sister. If I had to do it again I would choose him all over again. Thank you Jonathan! You're the best.

Visited this past weekend and found the perfect dining table for us. We did not feel pressured to buy anything, and our salesman, Jonathan, was extremely professional and helpful in getting us our table. We will be returning here for future furniture needs.

Excellent service!! Found everything we needed quick and easy!!! Got everything we were looking for with Katie she was great

Went to the Ashley Outlet and had a very professional and uber furniture experience with Brooklynn. She was so helpful and helped me make the right choice of furniture🙂

Fred was very helpful! Would recommend and come back for any future purchases.

Wonderful experience I definitely recommend

Brooklynn went above and beyond getting us the perfect couch for our new home

Brooklynn was awesome! She helped us with a smooth process to get a couch. Definitely go to Brooklynn for all of your Ashley Furniture needs!!

Had a great first visit at the Ashley outlet. Fred showed me the different couches and told me about the promos the store was running. Very nice and knowledgeable and will be back once we decide what we are going to get!

Jonathan is the best, he helped us a lot and has very good personality.

Jonathan did a great job

Very helpful amazing attitude

I went to Ashley Outlet today and my sales rep, Jonathan, was super patient and focused on what I was wanting and needing rather than focused on the sale. He really spent time talking with me, even when I got off topic. If you find yourself there, I would definitely recommend him. End of the day, he was able to get me exactly what I wanted. 🤗

My Dad and I recently visited the Ashley Outlet and had the pleasure of working with Jonathan. I have to say, I was thoroughly impressed with his exceptional customer service and knowledge about the products. As soon as we walked in, he greeted us with a warm smile and made us feel welcomed. He took the time to understand my needs and preferences, and then guided me through the store to show me various options that would fit my requirements. Jonathan was patient and attentive throughout the entire process. He answered all of our questions and provided valuable insights into the different products. He was not pushy at all and allowed me to make my decision without any pressure. We were amazed by his expertise in the furniture industry. He had a deep understanding of the materials, designs, and styles, and was able to offer great recommendations based on my budget and preferences. I felt like I was in good hands and could trust his advice. What impressed me the most was his willingness to go above and beyond for his customers. He helped me find the perfect piece for my home. He truly went the extra mile to ensure my satisfaction. Thanks to Jonathan, I had a seamless and enjoyable shopping experience at Ashley's. I highly recommend him to anyone looking for quality furniture and exceptional customer service. He truly deserves a 5-star review for his dedication and professionalism. Keep up the great work, Jonathan!

Brooklyn is very professional, and an excellent representative for your company. You need more like her!

Katie was very helpful during my entire shopping process. Would highly recommend coming here and working with her!

I wasn’t planning to buy anything today but found a chair that is perfect for my living room. Brooklyn was super sweet and helpful.

Brooklyn was incredibly knowledgable and professional. She made our shopping experience a breeze!

Katie was a very good sales lady took her time and showed me around with everything I need

The service was excellent... and the assistance that was provided from start to finish by miss Brooklynn was exceptional

Had a very great assistance from Brooklynn she was very nice and helpful. Definitely will be buying from here again great customer service!!!!

Our sales guy Jonathan was awesome. He listed to what we were looking for and what I needed no pressure at all.

Katie she was excellent. We had a great experience. Thank you for everything.

Johnathan was great and very helpful. He made this process very smooth and easy. Top tier experience. 10/10 will recommend!

Brooklyn was amazing!!!

Katie was very helpful. I had a great experience.

Mr. Jonathan was awesome! He listened to our needs and made recommendations. He didn’t hoover and allowed us to shop without pressure. We purchased an item and it took 10 minutes to complete because we are returning consumers! Made sure we had support to pick up our item from the back. 10/10 recommend!

Brooklynn was amazing! Super helpful! Spent lots of time helping me pick the perfect set!

Katie was more than willing to go above and beyond to help us with what we were looking for. Will be back!

Fred and Johnathan made our transaction very easy and stress free. They both were knowledgeable about the prices and explained the different options that we had. We left satisfied :)

Brooklynn and Scott were great! Definitely recommend them!

Easy, seamless experience. Make sure to ask for Jonathan Cavallini, he was no pressure, knowledgeable, and very helpful!

Jay R and Brooklyn were great to work with helped out tremendous to put together furniture for a new apartment

Great staff. Brooklyn was knowledgeable and helpful…

Brooklyn is awesome! Very knowledgeable, sweet and has the best customer service. Definitely a keeper!!!

Very knowledgeable about the furniture and gave us the best price options available. Very pleasant to talk with. Miss Brooklynn was just awesome. Very patient also.

Fred was great. Very helpful and listened to our request. He let us try out several options before making a decision. Was a wonderful experience. If you are looking for a new mattress and pillow definitely see Fred.

Brooklynn provided exceptional customer service during our recent visit to the store. She was incredibly helpful and kind, guiding us through the process of purchasing items for our new house. Thanks to her assistance, we left the store feeling extremely satisfied with our experience. Brooklynn's professionalism and friendliness truly made our shopping trip enjoyable. We highly recommend her to anyone seeking outstanding service.

This store is the most well put together store that I’ve ever seen! Whoever designs this store should seriously get a raise! Plus all the employees are so welcoming! I ended up buying a tempur-pedic mattress and adjustable bed from a saleswoman named Katie, and I will be definitely coming back to her to finish the rest of my home.

Brooklynn is AMAZING! She is very knowledgeable about her store and products.Her customer service is fantastic! I am very impressed and will return to do business with her.

Jonhathan helped us look for a couch and chairs. We found two perfect chairs on sale! He was very kind and helpful. 10/10!

Fred, was great in helping me choose my new couch! My mom came in on Monday and he was so helpful I came back on Thursday to buy my couch. Great experience, I am very happy.

Brooklyn was extremely helpful and found the exact piece I wanted and beat my price by a long shot! Highly recommend shopping here if you want a good deal.

Brooklyn was very sweet and attentive!!!

They make us a very good deal in our dinner table. Mr Fred Harris, the sales representative, was very helpful

Place was great. Jonathan helped us out and the whole process was super easy.

only place that sold furniture and allowed for same day pick up! katie was very helpful.

Katie she was super nice and helpful with us trying to help us figure out what we need. Excellent service and great customer service

We so enjoyed our visit with Katie. She was a pleasure to meet and work with. Smiling salespeople. Easiest time we have even experienced buying furniture

The sales guy didn’t listen to anything I said and had no clue what he was talking about. Confused me on several things. We wandered around in circles then I just said never mind and left

Excellent service! Katie was brilliant!

Very good . Katie very helpful

Jonathon C helped my mom and I pick out a bedroom set, mattress and couch. He was extremely helpful, very nice, and patient with my decision making. If you are at the Ashley Outlet in Jacksonville, FL ask for Johnathon!

Great experience at the Ashley Outlet in Jacksonville, Florida. Our salesman Jonathan was very attentive, listened to our furniture needs and wants, and guided us to make quality decisions. We can't wait to receive our new furniture.

Melissa was a great help. Got us a dining set quickly and followed up to ensure delivery was timely

Katie was amazing ! Very professional and helpful, extremely happy with my new table . Thanks Katie.

This was my second interaction with Katie. I purchased from her in the past and I specifically came looking for her because her customer service is great. She’s easy to work with and she’s nice and fun. I appreciate her service… continue training more people like Katie😊

We had a great experience shopping for our new couch at the Ashley Outlet. We especially appreciate all of assistance provided by Melissa. We were about to leave when she pointed out to others we had not yet seen and that's when we found our new couch. This will be our first stop for new furniture in the future.

Melissa was kind and most helpful. Also, Ally was very professional and helpful as well!

Jonathan C. Was a very pleasant and diligent person. His enthusiasm and his willingness to help me around pick my furniture speaks volumes about your store. Thanks Jonathan!!!!!!!

Jonathan was such a great sales associate. He helped me throughout the entire process and once I selected my items, he made the check out process seamless. If you go looking for furniture, I highly recommend asking for Jonathan!

Delivery guys were excellent, prompt, and courteous, sales associate was mediocre or slightly below, very transactional and I don't even recall her name; quality of items are right on par with what you expect for price or slightly better. Alot of my major pieces are from Haverty's but I will start to buy more from Ashley as the Signature Line seems to be a bit more upscale and higher quality for a fraction of Haverty's prices, but only time will tell!

(Translated by Google) Excellent service from Katie and very good offers (Original) Excelente atencion por parte de Katie y muy buenas ofertas

Katie was such a huge help finding our perfect couch!!!

(Translated by Google) Unfortunately I think I put the number wrong... Mr. Fred was super excellent, his attention... I went with my daughter and he answered all our questions. We stayed for almost an hour and he was the best server I have ever seen. He has great experience in what he does and we bought the dining room set which we will pick up next Saturday if God allows it...We were pleased with his attention. He gave us quality time... EXCELLENT EMPLOYEE (Original) Lamentablemente creo coloque mal el numero ... El Sr. Fred fue super excelente su atencion... Fui con mi hija y nos contesto todas las preguntas . Estuvimos casi una hora y fue el mejor servidor que he visto. Tiene gran experiencia en lo que hace y pues compramos el juego de comedor el cual lo recogeremos el próximo sábado si Dios lo permite...Estuvimos complacidos con su atencion. Nos dio tiempo de calidad... EXCELENTE EMPLEADO

Katie was exceptional and very knowledgeable. I highly recommend that you come in and see her, you will not be disappointed.

Katie was very helpful and she helped me find the best deals!

Very satisfied.

love new couch and console table

Samer and Brad were both great!

Wonderful sales person! Thanks Fred for the details and answers to all my questions!

My husband and I had a wonderful experience here and Jonathan Cavillini was extremely helpful in helping us find a bedroom set. He listened to what we wanted and we were in and out in a timely manner. Overall a great experience.

Katie deserves 10 stars. She found everything for us that we needed with our taste. We are thrilled.

Jonathan was great and extremely helpful!!! A pleasure to work with.

Katie provided excellent customer service. She greeted us and let us walk around the sales floor, then met us right when we were ready and helped us pick out the set we wanted. She was kind and patient and not pushy, but rather helpful. Ask for Katie when you walk in ☺️

We had a great experience oursales person. Katie was awesome.

Great experience!

Katie was very friendly and very helpful with our decision on purchasing our furniture. She was very polite and new her job very well go see her she did a awesome job.

Katie was excellent. She was so patient and helpful even when I couldn’t make up mind.

Thank you Katie! Great service and very helpful. Did not feel pressured, which makes me instantly leave usually. Very happy and will return.

Fred Harris was an amazing salesman and made my beautiful living room furniture purchase so easy! I highly recommend him! :) thank you Fred!

Went in today shopping for a new recliner and met with Katie. She was very helpful and while we had discussed the potential need for a new couch, she showed us aone that had jjst been discounted and matched perfectly. Bonus for us, the tv room is completed.

Fred was extremely helpful and polite. Great salesman!

Fred was so helpful and very kind

I recently purchased a matching chest to my bedroom set and miss Katie went above and beyond to get us exactly what we asked for. I highly recommend Ashley furniture.

Jonathan was Super helpful and attentive

Katie was great! Very easy process and great customer service!

Fred was great...very personable!!!

Fred was helpful, easy to speak with, informative

The communication is excellent and the products are high quality!

Katy helped me choose a comfy couch for a great price. Look no further for a great deal!

I recently had the pleasure of working with Jonathan at Ashley Outlet. He was extremely knowledgeable about the different furniture options available and took the time to understand my needs and preferences. He asked thoughtful questions and provided helpful suggestions, making the whole process of choosing furniture much easier. He took the time to explain the features and benefits of each item and even helped me visualize how the furniture would look in my space. His professionalism, knowledge, and dedication to customer satisfaction were truly outstanding. I would highly recommend Jonathan to anyone who is in the market for furniture.

Sandy and the store manager were so helpful! Were able to help us find what we were looking for and for the price point we needed to meet. Will always come here first!

i had a great experience JR was great and super informative and helped me get my first piece of furniture! so excited

Sandy was very helpful. Easy to select what I was looking for.

JR was amazing. Answered all questions!

We popped in last weekend of with the purpose of just looking for a much needed sofa. Melissa assisted us and was fantastic. She was able to guide us in finding the perfect fit for us and made the process super easy. We did not feel pressured but did feel like she cared about us finding exactly what we were looking for. Many thanks to Melissa!

Staff very helpful, no pressure. Answered all questions and tried to help us find what we needed. Ultimately did not have what we needed but if anyone is looking for good deals, be sure to check on Thursdays or Fridays (trucks deliver on Thursdays).

Found a perfect couch, got a great deal and was able to save money. Melissa was super helpful!

My sales rep, Sandy Jameel, was excellent in her presentation and professionalism. I would recommend future request for furniture to friends and family.

Great experience- Fred was very helpful and professional with my recent selection at the Outlet store!

Melissa was very helpful in picking a sofa for our new house. Highly recommend! She made the process very easy for us.

Melissa went above and beyond to help my wife and I find the right furniture for our house. Very patient and friendly with us

Melissa was AMAZING!!!!!

Great experience ordering new furniture today with Jonathan. Today was his first day, but extremely knowledgeable about what was available on the floor and any questions we had. Thank you!

The mattress I originally bought was too firm. Katie and her manager were good about getting me a replacement.

Katie is truly exceptional! Her dedication, professionalism, and attention to detail make her an invaluable asset. She consistently goes above and beyond, ensuring a seamless experience. I highly recommend Katie for anyone seeking top-notch service!

Friendly service, quality products.

Hayli was great to work with. She answered all our questions it was it was really nice to work with somebody who was so knowledgeable

Fred, Kate, Melissa, José, Scotty and the manager Allie are amazing people.

I love the furniture that I recently purchased from Ashley! Melissa helped me so much! She is very patient and knowledgeable! Melissa did agree job! Ask for Melissa if you go to Ashley Furniture Outlet on Atlantic Boulevard. She is wonderful!!!

Katie was very helpful in selecting my my new bedroom set

Katie was very helpful and helped us find the couch and chair we were looking for. Very professional.

Katie is awesome!!!

Katie was very friendly and went above and beyond to find us the perfect furniture.

Katie was amazing and made sure to show us everything and ask our opinion and give us recommendations! I would definitely recommend working with her!

Katie was amazing she went above and beyond to make sure we were treated well! Look for the girl with the red hair!

Sandy was excellent. She helped me find furniture within my budget!

Katie was very helpful!

Excellent service received by Katie she v very professional

Katie did an amazing job helping us today. So fast and easy service, would definitely recommend!

Very helpful and nice sales reps.

Katie here at Ashley was most helpful!

Katie was absolutely amazing at helping me pick out a whole living room set right down to the awesome accent end tables! I would highly recommend anyone looking for new furniture to go see Katie at the Ashley Outlet on Atlantic!!!!

Katie was AWSOME! answer all my questions

Allie was amazing, very helpful, kind and knowledgeable made furniture shopping a breeze. we were able to leave out the store with what we actually wanted and the price was reasonable. I definitely see myself going back in the future.

Katie was very helpful with my purchase, very patient answering all my questions and very polite.

I loved it . My sales representative name is Katie. She is a powerhouse for Ashley furniture she went above & beyond to make sure I got an excellent deal. I was torn between white and brown. I picked the brown because it came with a lift chair. I will need it when I have my back surgery. She made this experience fun & exciting. We talked and I would recommend her & Ashley Furniture store to all my friends and family.

Our salesperson JR was amazing! He is very knowledgeable and patient.

Great service. Great prices for Black Friday!

JR was incredibly helpful and went above and beyond to help my boyfriend and I find the perfect sleeper couch! Super excited and happy! 😁

Katie was very helpful during my visit and the manager was accommodating. No hassle or worries while looking and purchasing.

Wad a pleadure

Allie E. Gave me a very good discount and very respectfully she's amazing

Melissa and Allie helped us find the best deal and multiple options to keep the price in our budget without putting the pressure on us.

I spoke with Katie. She was very helpful. I got what I wanted. I am also looking forward to working with her again.

Katie made my visit, so easy, so kind so I thought, read full review before you make purchase. New review 5 month after purchase, the electric love seat recliner is no longer working, I purchased the warranty and was told by Katie that it’s a good thing to purchase the warranty since it’s electric.but now I’m being told that Guardian warranty will not fix my chair because it has a manufacturer warranty, Which is Ashley Furniture, now I’m being told that the manufacturer warranty does not apply to Furniture purchased from the Atlantic Boulevard store Because it’s a clearance item so I’m paying on a chair that I cannot use. I’m on a fixed income 71 years old. With medical issues that’s the reason I bought the chair from the beginning now I can’t use it. I was not informed by Katie of any manufacturer warranty or that it would not apply because iit’s a clearance item,. Nor was I told it is as is once it leave the store so I thought I was getting a good deal and sales person was generally honest and helpful I stand corrected. I would never have purchased an item if I had been informed that it was clearance and I would just be on my own. If it was a problem, I am very disappointed. Ashley have their money. Instead of having a satisfied customer, they want me to pay for the service of getting the chair fixed, plus the part, where Is loyalty to your customers I will never ever purchase anything from Ashley and I will definitely report this to consumers affairs and I will post it everywhere because I do not want anyone To be in this predicament. So I was told to contact my sales person since I was not informed. In advance that I have no protection I’m just paying for something that I cannot use so please be aware before you purchase anything from This company and make sure you were given all the details which apparently to make a sale they will not voluntarily tell you the truth. And if you don’t know the right questions to ask, please do not purchase anything from Ashley Furniture . I am so sad And disappointed that I have this chair that I cannot use and I have health issues and I cannot afford to get it fixed, but I have to continue to pay For this item. Please tell me where can I go from here?

Katie was great to work with. She showed me options and was very patient with me. Great shopping experience!

Very happy with Katie and how helpful she was with getting our furniture.

Amazing customer service. Exceeded expectations. Thank you so much, Katie 😊

Effective and didnt pressure us

Katie very professional and courteous

Katie had exceptional customer service, highly recommend, go see her!

Katie was awesome! 😊 We look forward to getting our new living room set!

Hayli and Allie helped me immensely. I cannot believe it’s Hayli her first week here at the outlet. Thank you so much.

Katie was great! She is very nice and helpful. Recomend 100%

Saw the same couch model for the exact same price at another ashley that wasn't an outlet. Outlets are supposed to be cheaper. Found it cheaper than both online. Don't waste your time and gas. You can find the exact same thing cheaper on amazon.

Perfect sales person very nice and make us feel comfortable what we're purchasing Katie

Wide furniture and bed selection. Finance options available. You get long periods to pay specially if you buy expensive furniture if you go online for some discount still will get 12 months loan. I bought one of their best sellers bed furniture, delivery time was several weeks ahead.

Came here and Katie & Hayli helped me find a beautiful living set ! They listened to my wants & found the perfect match for me !

Katie was awesome store visit.

Very limited supply here. Some prices are actually Higher than when they were originally on sale in regular stores so no outlet prices here.

Katie did an amazing job! Very sweet and kind

Customer service was great. Katie was very helpful and courteous. 10/10 experience.

Katie was such an amazing help for finding the perfect table for us!

Katie was amazing , very informative and helpful. We purchased our couch because it was a great deal and super comfy. I would recommend Ashley outlet and make sure to ask for Katie.

Katie was awesome. She found us everything we wanted and got it under budget!

Tashan was extremely helpful. I came back to see him again!