Ashley Outlet Jacksonville, FL

Came in to order a bed set for my mother in law that I was having problems with online. Sean was great at getting me in the system and getting everything ordered. I ended up with a better bed protector and a better price. Saved $100 for coming in. I would recommend stopping into the store to check prices. I even was able to get a mattress that was marked as online only in-store at a better price. Ask for Sean. He was great in getting me squared away

Sean was amazing. Very patient in assisting me to find the furniture that fit my budget.

David was sooooo patient and helpful. Great working with him. Jean

Sean was great

Melissa and Sean did a great job on a. Beautyrest.

We found an incredible deal on a new mattress. The manager, and especially Foy, were very patient with us when we decided. Thanks, Foy!

David and Sean took great care of me. I will be back for all of my furniture needs in the future and recommend Ashley to everyone I know.

Very nice store layout, amazing customer service from Sean O’toole. Took great care of us no hassle no issues at all. Would definitely come back

Justine was great

Sean was very helpful

We bought a purple pillow and a couch today, David the associate helped us decide and purchase! He was very courteous and professional and did everything he could to help us score a good deal

Veronica and Sean were super helpful and nice!

Sean and Veronica were super helpful!

Took my wife to Ashley's outlet today to look for a beautiful dinning room table with chairs. Lindsay our sales lady was extremely helpful. She showed us all of the discounts, helped with all the paperwork from beginning to the end. Definitely get delivery it is well worth it. Can't say enough how professional she is!!! She made us feel like we were at home away from home.

Lindsey our sales lady was extremely helpful. She found a dinning room table & chairs that I wouldn't of even looked at. It is very beautiful!!! I can't wait to get it delivered.

She made me feel very comfortable. I enjoyed talking to her.

Zion was absolutely amazing they helped look at the couches while keeping the color and budget I had and mind and literally made it so much faster. Thanks Zion you were so spectacular ‼️

Thank you so much to Zion for the 5 star guest experience! I left very happy and was impressed by Zions patience and knowledge, thanks again! 😁

Zion Daniels was amazing! Knowledgable, listened to us and gave us exactly what we wanted. She allowed us to make the decision best for us.

Zion was so friendly and helpful! Great store

Zion and Sean were very helpful and patient with me. Being that I came in the store 5 minutes before closing. I greatly appreciate their teamwork and ability to communicate their available products as well as other possible options.

Thank you Melissa for your assistance and welcoming attitude. You provided excellent customer service from the moment that I walked in, until after I picked up my mattress. I appreciate your availability and quick response after I called with questions.

(Translated by Google) Juanda's attention is very good, she is very kind, 5 stars for her (Original) Muy buena la atención de Juanda es muy amable 5 estrellas para ella

Katie was absolutely the best! She was very engaging and throughly helped us finding the bed I wanted. Props to her!

Katie & Scotty were awesome. Explained what I was needing and Katie had me checking out within a few minutes. Scotty loaded my truck. Both were kind & treated me like family. Very grateful!

Justin was very helpful finding the perfect additions to our home. From couches to pillows I feel like I made the right and informed decision.

Sean was very helpful in assisting us as we looked for furniture for our daughter’s first apartment. Would definitely recommend you work with him when coming here 😊

Sean O’Toole was a great help! He worked hard at getting me discounted prices and the exact product I wanted. It’s a great store with many lower priced items

Great experience Sean 0’ Tool, was very professional and patient great customer service made my purchase experience awesome!!

YAY Foy!!!

Yay Foy!

Yay Foy!

I love my new couch! It’s so comfortable and the color is everything! Thank you so much Sean! And thank you Veronica for your assistance.

Came in and was instantly greeted by Katy. Even though i was just browsing. Katy helped me pick out a sectional and a mattress that’s a good pick on my interest list. Pretty sure ill be back here after i weigh my options. Come in and see Katy. She’s nice and patient and willing to help you forreal and get a great deal.

Sean patience was outstanding, he was there when we needed him but gave us time to think things over, even when we had to run home to remeasure. Will def be returning to this location!!

Katie was very helpful

I’m so happy I brought my husband here. We were ready to give up on furniture shopping for the day when we tried this place last. We needed dining chairs to bring home immediately. Sean warmly greeted us and showed us our options, if we didn’t want to wait a few weeks for delivery. He showed us these gorgeous modern chairs and gave us a great deal if we took all 5 home. I am so happy with these chairs ! I googled them online and they price twice as high at other retailers. I will definitely be back to shop with Sean when we start to furnish our other rooms.

Foy was very helpful.

Lindsey Was an awesome Furniture consultant! She walked us through options, and dealt with my crazy! We left Happy and cant wait for our couch to come in!

Katie was very helpful. Listened to what I wanted and found it for me

I had a terrible experience at the Orange Park location, but when I came to the Ashley Furniture Outlet everything turned around. Sean and Foy went above and beyond to make the entire process smooth, stress-free, and enjoyable. They were professional, helpful, and truly cared about making sure I was taken care of. I can’t express how grateful I am for them and the amazing service I received here. Highly recommend this location—ask for Sean and Foy!

(Translated by Google) Excellent service and good prices. (Original) Excelente atención y buenos precios.

Lindsey helped me find exactly what I needed. Great customer service and I got a great deal.

Came in not really knowing what to look for exactly last week. i just moved into a new apartment and just needed updated furniture - Zion was very helpful and even guided me to some furniture that perfectly complimented the furniture i wasn’t getting rid of! very thankful for them 🩷

I had a wonderful experience and received big help from Zion with deciding on which coffee table and chair best matched my living room!! Very sweet and insightful person y'all have gained on the team

Great service. Justin was awesome !

Zion was extremely helpful, had a great experience.

We were on the hunt for a new couch and stopped by Ashley Furniture Outlet in Jacksonville. Sean O’Toole was incredibly helpful from start to finish! He patiently showed us all of the different options, really listened to what we were looking for, and helped us find a couch that fit perfectly within our budget and matched our exact style. His communication was excellent throughout the process, and he went above and beyond to make sure we got the best deal possible. Highly recommend asking for Sean if you’re shopping here—he made the entire experience easy and enjoyable!

We had an amazing experience at the Ashley Outlet. Sean O’Toole was helping us- he was absolutely incredible! He was super laid back, very knowledgeable, and patient. He really listened to us and provided great guidance. We got an incredible deal on an Erinsburg model with the 5 year warranty and delivery all included. We couldn’t be happier!

Foy and Sean was so amazing they helped us find our dining room and living room set!! They were so patient with us.

Yay Foy Amazing service

Lindsey was truly amazing! She made this the fastest experience ever!

We came on Labor Day and even though they were busy, we got all the help we needed quickly. Sean O’Toole was instrumental in helping us put together our new pieces to our home. He was informative and also gave me and my wife space to discuss our option. Even hooked us up with deals on several items. 10/10 recommendation!

Sean was wonderful to work with. Professional, friendly, and patient. He made the process easy and stress-free, I’d highly recommend him!!

Lindsey was amazing and with Alex help they made our wish come true

Great service, I was attended by Sean O'Toole.

Had an easy shopping experience w Sean O’toole. He was pleasant and not pushy. The best part is they were able to schedule the delivery on the same day.

Justin was wonderful, dropped in for a round kitchen table and felt taken care of the moment I walked in the door. Thank you!

Katie was awesome! She was very helpful and patient as we’re in the process of buying a dining room table. Thanks so much for your help, Katie!

Great service & experience. Sales person (Foy) went over and beyond helping us! 10/10 for sure !

Mr. Foy helped us a lot during our visit! He guided us to what we needed and was very respectful! He was a great listener and didn’t impose his opinion on us, he gave us what we needed rather than trying to sell us products we didn’t want. If you go to Ashley’s ask for him!

Came in on Sunday with my mom and Justin and Alie were super helpful and very friendly. Highly recommend this spot for furniture. Great deals as well!

Katie and Allie were great and made things easy

Yey Foy!! We thank you for your help!!

Mr Foy did an incredible job!! Thank you so much for you help!

Smells

Real nice selection lots of things on sale! Sean OToole helped us out and gave us the best deal on our new sectional ! Give the man a raise!!

Great experience with Sean! He helped us get our dreamed couch along with the best price deal and … delivery!! 100% recommend.

Lindsey was very helpful and patient with my husband and I. At the last minute I saw another bed that I wanted and she so patiently changed the order. Thank you Lindsey!

(Translated by Google) Thank you for your attention, I loved it, very kind Juanda Torres, thank you very much. (Original) Gracias por tu atención me encantó muy amable Juanda torres muchas gracias

The door doesn't have their hours posted and they seemed perturbed that we went up to the doors at 1030 am trying to see if they were open.

Justin and Allie were great and very helpful.

Very happy with product and service. Highly recommend

Lindsey. Give her a raise

Thank you Lindsay for helping us out and getting some more prints for our house! Amazing experience!

Sean and Veronica is AMAZING they made the process seamless!

Sean at the Ashley Outlet on Atlantic Blvd provided outstanding, knowledgeable service and made my furniture shopping experience smooth and enjoyable. Highly recommend him for his professionalism and genuine care!

Justin was super fun to work with! Big help on finding all the items we needed.

(Translated by Google) It was super successful (Original) Fue super exitosa

Had a great experience with Sean O’Toole at the furniture outlet. He greeted me immediately when I walked in and was very helpful in following up on the dresser I was able to secure. The customer service was great!

Yea foy!

Katie’s was wonderful. She was detailed, professional, and gave us time to shop without pressuring us to purchase anything.

Yeah Foy

Justin was great! Super helpful

Very easy process, Justin was super attentive and helpful for picking out the perfect couch.

Justin was great and very helpful!

Allie and Foy got us a great deal!! The customer service was one point!

Yay Allie and Yay Foy both super helpful.

Great service and very attentive. Listend to my needs and matched accordingly!!!!

Great experience with Kaitlyn. She was so patient and kind while we decided on the perfect couch for our home and family.

Justin was very helpful and found us a couch that included every single thing we came in and asked for!

Melissa was great, we went and looking for a recliner and came out with the best of the best couch equipped with 0 G at a great price and can’t be more happy about it! Thanks again, Melissa!

Go see Sean O’Toole at Ashley Outlet for all you furniture needs! Excellent customer service and took extra time to make sure we were happy with our purchase! Absolutely the best customer service!

Good deal with Wanda.

I came in looking for a sleeper sofa for my small apartment. Katie was super helpful and assisted me with finding a sofa that was exactly what I was looking for and made the process very easy.

Great service price matched their competitors

Thank you Foy! Great, honest and helpful service. Good selection of discounted furniture. Just what we needed for student lining.

Foy provided great service

Went in today to get new couch for our new home… Katie one of the sales associates was really really helpful and great!

Yeah Foy ask for him

I walk into the store and I receive a amazing I will recommend if you need new furniture ask for Mr. Foy he most definitely help you the way he did to me

Lindsey Barfield was amazing. Great customer service skills. Very knowledgeable and friendly.

Rep Katie is very pushy, doesn't listen very well, and has a nice nasty attitude. Unfortunately, she lost a sale by attempting to be "funny" with a customer who was being polite, respectful, and couldn't remember Katie's name so asked her again so that when she found what she was looking for she could be sure to get the correct rep credit. I hope this was just a bad day for her and not her norm. Fortunately, we were able to find the same dresser at the Ashley store at the Town Center.

The associates were pleasant. Allie and Justin were very helpful. Thank you!

Helix is the best! True customer service from start to finish- and even follow up. I could not recommend the Ashley Outlet more. In fact, my friend went in a few days after us. Ask for Helix!! And give them a raise- they earned a customer for life.

Foy was awesome!!! Yeah. Thank you

Let me start by saying we arrived during luch and it appeared that the store was just a little short staffed, that being said service and attention for the customers was not lacking in the least. Katie, the young lady helping us was attentive and very helpful and I noticed that she was also giving another set of customers just as much time and attention. She answered all our questions and as we moved from set of sofas to sets. Once we picked one she escorted us to Alice who helped with the sale and even gave us a demenstration how she earned the nick name Alice with the magic wand finger. I was having issues logging into my phone to move the money around to pay for the furniture. I handed her my phone and she handed it right back and it worked.....lol Just want to thank these two empoyees for doing an excellent job and for following up several times after the sale to make sure there were no issues with the delivery and timing of said delivery. Oh and the furniture was priced extremely well and the quality is also great. Delivery and set up also went off without a hitch and the delivery personel comported themselves as if this was the most important delivery of the day. They were absolutely great.

Foy did amazing! Very kind and helpful

Yay Foy and Allie! So helpful

Sean was very knowledgeable and professional. He gave us multiple options.

Justin was super helpful and patient during my purchase! Such a sweetheart

Found several items I am considering for new condo. Reasonable prices and lots of options. Nice place!

Great experience working with Foy and Sean was very pleasant and eager to assist.

Zion is the best! Incredibly helpful and friendly. If I need something else in the future I’ll definitely be back!

Helix G was amazing. What a great experience! Will definitely ask for Helix when we return.

Foy was very helpful! Highly recommend shopping with him if you ever have any furniture needs!

Justin was amazing! I came in looking for something specific, couldn’t seem to find it but he helped me find the PERFECT alternative! I was very happy with the experience and the helpfulness!

Customer service was impeccable Lindsey was a huge help

Yaaaay Foy and Allie!!!

I was there today and my experience could not have been better!!! Juanda was outstanding in every way. She was very professional and knowledgeable about everything I needed. Go see her and you will be very satisfied.

Seam was so helpful and kind, made choosing my couch such an easy process!

Justin and Foy made my purchase quick and easy.

Foy and Sean were both so kind and helpful!

Melissa and Sean are exceptional and valuable to Ashley's furniture both were helpful friendly pleasant trying to help us enjoy our experience and purchases for our home. Thank you guys for our experience.

Sean was awesome. Being a new single dad, shopping for furniture was an awkward feeling, but he was attentive to my concerns and my budget. I got a new kitchen table.

Visited the store today to resolve an issue and Juanda and Sean were very helpful. They went above and beyond to help. Great customer service.

I was working with Lindsey to get furniture for three rooms on my new place and she was awesome!! She didn’t hover but she was always nearby to answer any questions that I had!! 10/10

Justin was a great help 👍🏾 . Informative and efficient

We had a wonderful experience shopping for the perfect swivel chair with Mr Foy today. He found exactly what I needed. I’m so glad I stopped in!

Grest customer service!

Katie was wonderful and was able to accommodate with me on buying furniture!

Excellent customer service and great deal! Especially on a busy day in the store. Katie helped us with everything we need. We would definitely come back!

Justin was very helpful i got what I was looking for! Thank you Ashley!

Great customer service , super helpful it was and all around great experience

Lindsey was extremely helpful and courteous.

Great above and beyond service from Lindsey. She listened to my concerns and found me the perfect sectional. I was also looking for chairs and she got Jose to open the box so I could see them..SOLD. excellent experience. Highly recommend Lindsey

Justin helped to get us an awesome deal on a sideboard/buffet piece, and made sure that we were satisfied!

Melissa was awesome. Once we found the furniture we wanted she ensured we got the sale discount and checked out quickly. Greatly appreciated.

Zion was very helpful today. Her knowledge and professionalism is second to none. The time she took and information she provided was greatly appreciated. From a warm welcome to a final smile and thank you she made our purchase a pleasant experience 😊

Thanks for your help Foy!

Helix, Justin, and Katie were super helpful! We initially bought a 4-piece sectional, and after delivery wished we had bought the 5-piece. They helped us get the 5th piece ordered as an add-on. The whole process took less than ten minutes and was super easy!

We loved our experience at Ashley Furniture in Jacksonville and the sales associate, Helix, was very knowledgeable. We went in looking for a new bed, and Helix walked us through the process with ease, including price matching deals online! We can’t wait to get our new Nectar bed. Hoping for a better night’s sleep!

Easiest couch purchase ever! Lindsey is the absolute best!!

Zion was so helpful when I was purchasing furniture for my new home. Her presence makes me want to come back again and again for any furniture related needs! Thank you so much Zion; you guys hired a good egg with this one!

Justin was an awesome salesperson from the moment I walked in the door.

My Sales Lady was Awesome patients,very helpful and easy to work with Lindsey Barfield is her name 👍🏽👌🏾😁

Our experience at Ashley Furniture Outlet was absolutely amazing, all thanks to Zion! From the moment we arrived, she greeted us with such warmth and professionalism. Zion was incredibly knowledgeable, patient, and made the entire process so smooth and enjoyable. She helped us find the perfect furniture, and we couldn’t be happier with our purchase. Her positive energy and top-tier customer service truly made a lasting impression. If you’re looking for great furniture and an even better experience, definitely ask for Zion—you won’t regret it!

Excellent experience at Ashley thanks to Zion and all her help and hard work. amazing customer service!

Yay Foy.

The staff was really helpful especially Katie, I was really pleased with my experience

Helix is simply amazing! Excellent customer service👍

Knowledgeable and easy to work with. Thanks

Juanita was very helpful. Thank you for the great service

Came in today looking around for ideas for my new place, Zion was really sweet and offered me several options in my price range for couches! I will definitely be coming back, 20/10 customer service!

Zion was amazingly helpful! I just purchased a new dining room set. I explained to her how big my family is and the size of my dining room and she recommended something perfect. I just got complimented on it from my in laws and had to write a review.

Found the cutest accent chair thanks to Zion. She knew exactly where to look and made sure it matched the vibe of my space. 10/10 experience. I'll definitely be back to shop again in the future. 🥰

Yay Foy

Rob was awesome. He made sure I was happy with my choice.

Outstanding customer service with a smile and not pushy and over bearing. Lindsey was perfect.

Thanks to Lindsey my experience was great. She help me find everything I needed it for my apartment and my mom was loving the recliners and the sofa-bed. Ashley is my favorite place to go! Thank you again Lindsey!!

FOY WAS AMAZING and Allie

Yay Foy!!!! Thank you so much for all of your help today!! We appreciate you big time!

Foy was very helpful. Yay Foy

We came looking for a new bed. FOUND IT!! Melissa was so helpful and we were out the door with new furniture and I couldn't be happier!!

Katie B. Was Extremely nice and knowledgeable salesperson! Would definately look for her again

Just spent near hour with Rob Smith! Unbelievably awesome sales guy! Helpful, patient, thorough in looking at different dressers. Very personable too! Got a good one working for you! Mary Farley

Yea Foy

Found the perfect coffee table that I was looking for thanks to Foy Smathers and Katie! Great customer service!

Great experience at Ashley‘s. Thank you, Melissa and Ally. Appreciate the time working with us and giving us the best deal. Very much appreciated.

Yes foy

Rob is awesome and helped out a lot!

Justin was awesome. Professional friendly and very knowledgeable

Juana’s and Rob did a great job on my sale today. I would make sure to tell all of my friends and family to go to Ashley outlet and ask her these two. They were patient kind and made sure that I had the best deal possible. I will definitely buy from them again.

I had the most wonderful experience the other week with the lovely Zion! I had come in a little stumped on what to get for my new place but she had the answers to every question i had & guided me through with so much ease. Big thank you to Zion!!

Had a great experience shopping here, Zion was amazing!! super helpful, patient, and really knew about the products I needed help with. My new piece looks great in my home and I’m glad I took her advice. Definitely recommend this store, and be sure to ask for Zion if you go!

Justin did amazing! Second time coming to this location and working with him!

justin was so good and got a beautiful couch!

Helix was very patient & helpful. Gave us enough time & space to look around. Answered any question we had. Provided us with measurement tape to assure us that the measurements we provided & items would fit properly. I couldn't of asked for a better sales person.

This is the best furniture store in Jacksonville. I had the most amazing experience with Zion, she helped me find the perfect sets for both my living room and bedroom. From the first interaction she upheld impressive customer service and was extremely professional. She took the time to find exactly what I was looking for while staying within my budget. Highly recommend this location to anyone in search of furniture.

Went to the Ashley Outlet today and had such a good experience. Had the best salesperson Sean Otoole he was so helpful and great customer service. He is very patient and he makes sure you are satisfied with what you see purchasing. He is awesome and if you need any furniture go see Sean at Ashley’s Outlet..

Foy was super helpful helping us find what we were looking for.

Lindsey was great to work with

Kaitlyn helped me order the nightstands I needed to match my headboard. She was polite and professional :-)

Sean O'Toole was very helpful and he made the purchase easy. Would refer him to other family

Thank you for help Justin.

I had an amazing experience with Lindsey today shopping with my son. She is very pleasant and has an awesome personality. If you need anything or any help don't hesitate to come in and speak with her

Rob Smith was great. Gave us the perfect amount of space to shop, sit and decide without making us feel crowded or pushed by themselves Representatives. He made sure I got my military discounts and we inspected the furniture before purchase.

Not much of a shopper for furniture as I feel like it’s confusing but Zion really helped make my experience comfortable and much quicker! Helped out a lot with my indecisive nature. She even entertained my crazy ideas for a remodel haha. Really enjoyed this store and their employees, who knows maybe I really will do that remodel

Foy was awesome for walking us through and explaining the different types of mattresses. Easy to work with and is up front

Sean was super helpful! Was a great experience.

Excellent service

Sean and lindsay were extremely helpful and able to get me in and out at a great price. Thank you both

The staff here are incredible! Zion walked me through every step of the way! She made sure I could really see myself spending my time in the love seat I picked out and even found me this really cute end table that compliments it so well. It felt like she really wanted to see me leave happy and not just make a sale. Customer service at its best!

Justin was super friendly and very helpful in finding what we needed, highly suggest checking them out

Katie took really good care of us. She was very knowledgeable and courteous. Definitely will be returning and referring people. Thanks

Thank you Justin for helping me find my favorite couch! The Darcy is so comfortable and I have been a fan of it for years. Also, there is a few items I will check out next time I am in. You were able to make this experience feel like shopping with a friend and I am so excited to see our collective dream for my living room come to fruition! This employee deserves a raise!

Helix is extremely professional and personable. He’s an absolute delight at all times. He will make your furniture buying experience unforgettable.

I usually don't leave reviews unless I had a super bad experience. However, today I came in looking for a couch and had the pleasure of meeting Justin. He was fantastic, super friendly and helpful. You could tell he was happy to be there. I highly suggest getting your furniture here!

solid friendly and very helpful service highly recommend

I came in knowing only that i want a new couch, but didn't have anything specific in mind. Justin helped me get a better idea first by showing me different types of couches (futons and sofa beds are NOT the same!), then by asking me some pertinent questions that I didn't even think to ask myself to help guide my decision making process. Justin KNEW i wasn't ready to make a purchase today, but he was still willing to spend time with me and answered ALL of my questions. I still don't have a new couch, YET, but I know where I'll be going when I have made up my mind!

Zion was so helpful and went so above and beyond that I felt the need to write a review about it. She was so sweet when helping me pick out my sofa, and answered all my questions (and I had a lot). Definitely will be back when refurnishing my basement when it’s finished 🙂‍↕️🫶

i stopped by with my family and zion was very helpful!! we needed things for the new house and i’d say we found exactly what we were looking for, we definitely couldn’t have done it without the help! so many options

Thank you Zion for such a great experience at Ashley today super helpful and attentive!

Highly recommend! Just moved into my first apartment and wasn’t sure where to look. Zion was very helpful and helped me decide what’ll make my apartment feel like home 🤍

Justin was incredible and remained professional throughout the process. I had a lot of questions and he took the time to answer. I love my new furniture so much and will definitely come back to see him for future purchases. Thank you again Justin! You’re the best!

I had a fantastic experience at Ashley! I was looking for a modern yet comfortable sectional sofa, and Zion helped me find exactly what I needed. The quality of the furniture is outstanding – sturdy, well-made, and stylish. Customer service was top-notch from start to finish – Zion was friendly, patient, and knowledgeable without being pushy. I’ve already recommended this place to friends and will definitely be back for more home furnishings!

Don’t normally write reviews, but I was really kind of taken aback by the hospitality and helpfulness of the sales associate, Justin! I wasn’t sure about making such a big purchase going into the store but off the bat he greeted me with such a friendly demeanor and patiently answer all my questions, showing lots of different options and insight on what this specific couch might offer and do for the space I’m putting it in. I appreciated that kind of humor and humanity and above and beyond professionalism, so thank you to him! And for my new couch!! It’s definitely made my move to a new place more welcoming and like home to me.

Justin was a treat to interact with. I had been on the hunt for a new living room set and Justin showed me a set that I immediately fell in love with. He got me approved for financing and I left satisfied with my overall experience. I will be returning to purchase again.

Rob was wonderful!

Rob was phenomenal!

Zion Daniels was so sweet and helpful! I came in browsing for furniture for my new apartment and Zion took the time to show me all the options that fit my needs, couldn’t ask for anyone more attentive and caring.

Rob was awesome!

Justin was awesome, amazing experience 😄

Thanks Justin.

Justin was Awesome!!!

Rob was very knowledgeable and helpful. I walked out paying a great price for a great piece! 10 out of 10!

Lindsay was great and helpful couldn’t ask for better

Foy is the best!! Really helped me understand the whole process

We had a great shopping experience. Helix was so professional, very attentive to our desires and super friendly. Thank you Helix! 😊

Justin was very helpful definitely help me find the perfect mattress and frame and an all star couch 100/10 would recommend

Sean was exceptional with helping us same day find a couch I had been eyeing for a few weeks. He made it happen. So excited for a new couch in our new home.

Lindsey was great - thank you

Katie and Sean were awesome helping my wife and I find a great recliner!

Amiria M. went above and beyond in her customer service by ensuring I was getting the lowest possible price and saved me almost $1,000 on my living room and bedroom purchase! Will recommend and will be a repeat customer.

Helix was my salesperson and he was absolutely amazing. He was so helpful with trying to help me find the right living room and dining room furniture. When I came to pick up my set, it was after delivery hours and he made it work for me. I had a great experience with Ashley Furniture Outlet.

Rob was absolutely amazing!

Thanks Justin!

We picked out a couch yesterday and our experience was a great one!!! Justin was so helpful really gave us great information and didn't mind us taking our time looking! Justin was very conscientious helping us make the right selection for our needs.

Sean was a very good salesman looked out for me with the price took care of me. Will come back and shop with him in the near future.

Katie was great and honored and online price match!

Justin was awesome with helping us with our purchase. Listened to what we wanted and his knowledge was very helpful.Thank you Justin!

Lindsey assisted me once I walked through the door and was very nice and helpful, listening to all my concerns and what i was hoping to find. We took our time but it was quick and easy, plus the throw blanket that she found to go with my new sofa is awesome!

I walked in, searching for a sectional couch that would provide ultimate comfort for my family, and I was fortunate to receive amazing assistance from Justin and Lindsay. They truly went above and beyond to help us find the perfect set. The deal we got on the couch, along with a full bedroom set and an extra end table, felt almost like a dream—it was such a blessing! I also genuinely appreciate the unique warranty they offer; it gives me great peace of mind. I will definitely return to purchase more furniture from this wonderful place. Thank you so much, Justin and Lindsay, for your exceptional help!!!

Justin was absolutely amazing! Thank you for making my daughter's dream room come true !

Katie is a wonderful sales person. She took me through everything before buying and making sure that I knew exactly what I was buying. Katie is great for Ashley Furniture. God Bless…….

Justin was really helpful with picking my furniture out. He deserves a raise!

Good deals and good selection, had no trouble finding a new sofa and Katie and Sean were very helpful!

We came about a month or two ago to browse around and worked with Katie. When we came back today she remembered us and was super helpful in helping us find bedroom furniture and made great suggestions for dining room furniture.

Sean O’Toole was very friendly and helpful! He made the process of buying a couch seamless! Sean found us the perfect table! We were stuck between two and he searched online and found the exact one we wanted!

Yay Foy

So nice experience ☺️☺️☺️

I had a fantastic experience at Ashley’s thanks to Sean O’Toole, who helped us find the perfect sofa! From the moment we walked in, he was warm, professional, and incredibly knowledgeable. He took the time to understand our style, budget, and space needs, and offered several great options without ever being pushy. What really stood out was how patient and attentive Sean was - answering all of our questions and even helping us visualize how the sofa would look in our living room. The whole process was smooth and enjoyable, and I left feeling confident and excited about my purchase. Highly recommend!

Amiria did a great job showing me the many different selections Very helpful and knowledgeable!!!

Yae Foy! Foy was amazing to work with. He was patient and kind as I worked through buying my first set of furniture in my new apartment. I would recommend anyone to work with him as he was amazing! I'm so excited to get my new furniture.

Thanks Sean O’Toole for going above and beyond.

Foy was great !

Justin was so wonderful! So easy to work with. I found exactly what I was looking for!

Lindsey is super professional. She helped us to get the dining table. Thank you Lindsey.

Amiria is the best, attentive, professional, and quick! We love our new couch!

Great service!!!! I highly recommend Sean O’Toole and Katie

I want to thank our salesman, Sean O, for making our shopping experience and decision-making process for our new sofa so simple and seamless. He was very helpful and a great listener. Thanks!

Me and my husband enjoyed our experience @ Ashley Furniture. I was skeptical of finding what i want at first, But Lindsey Barfield, helped us out Big time! From Furniture shopping all the way to financing. 😊 . Thank you Lindsey For the Ashley experience!

Foy was great!! He answered all of my questions and was not pushy.

Sean helped me to find my perfect couch.

Yea foy

Melissa so sweet and helpful

Melissa is the best She helped me and my parents a lot We back again

Rob was amazing at helping I and my wife find our couch, and made the experience smooth!

Lindsey and Katie were awesome

Sean O’Toole was very friendly and helpful! He made the process of buying a couch seamless!

Yea Foy. Foy was extremely patient and kind the entire time.

Amira was extremely helpful. She helped us find exactly what we needed. She was very friendly and a pleasure to work with. Keep up the good work Amira!

Katie made our experience quick and easy. It was also relaxing due to the patience that she had. Thank you Katie !

Katie was awesome and very patient with our variety of questions and concerns. She nailed what we wanted and we are so happy with our purchases.

Katy was very friendly and knowledgeable

My sell rep is excellent and I love his personality. He was wonderful.❤️

Great customer service Sean was very helpful and attentive. Would definitely recommend.

Sean O’Toole found us the perfect table! We were stuck between two and he searched online and found the exact one we wanted! So helpful!! Thank you! Great customer service.

Yea foy

Yea Foy

Yayfoy

Come to Ashley outlet and see Sean O'Toole

Lindsey was awesome. I’m happy with my purchase.

Allie and Justin were very nice and helpful with finding me a couch. Allie was very thorough with finding a couch that fit my preferences and Justin explained everything super well and made me feel comfortable getting my first piece of furniture :)

Sean O’Toole was very helpful! Great experience

Foy did a great job and helped me tremendously

Wonderful service, really nice and helpful experience with Rob.

Sean O’Toole had met me months before and helped me look at what was available. I came back months later and he picked up w me right where we left off! He listened to what I was looking for and helped guide me in the right direction. He was delightful to work with. If I have more furniture needs in the future, I will be back and will look for Sean!

Highly recommended! Very reasonable prices! Sean O. was very knowledgeable and awesome at explaining the deals! We came for a sleeper sofa and left with the best bang for our buck with Sean’s help! Great guy! Will be sure to send my family!

Sean O'Toole did a tremendous job serving me throughout the process of purchasing a wonderful new sofa, love seat, and recliner. His customer service, knowledge, and friendly demeanor were definitely TOP NOTCH!

Rob Smith did an awesome job. Very knowledgeable.

Sean was incredible and very helpful throughout the whole process! If you come In looking for furniture, you need to find Sean!

Sean O’Toole was awesome! No haggling just was interested in what we wanted. If you are looking for good quality furniture at great price go see Sean. Scottie was careful with assembling and loading our nightstands.

Lindsey was fantastic. We purchased our brand new couch today. Extremely excited !!

Sean really helped me a lot getting my couch and recliner !! Highly recommend

Think twice before shopping here. Usually Ashley is professional, but not this one. Foy did not order the right parts for my bed even though we spent an hour confirming the furniture I wanted. Waited weeks for it. Waited another week for right parts to be delivered, was told the parts arrived and scheduled the delivery, did not hear anything so I called the day before to confirm the time and was told they hadn’t even arrived yet. Such a headache for no reason.

Sean was so helpful and kind.... Thank you for everything. Great prices BTW....

Katie was very supportive and friendly! Took her time explaining and helping us find a decent mattes and sectional. Highly recommend her and this Ashley’s if you’re looking for new furniture.

Yea Foy

Thanks Sean O'Toole for the great service.

Justin was a great salesman, nice and willing to get me in my budget and he did. Allie was a great help and nice. She even helped me with the delivery process. All around both of them were great. Excellent service.

Sean had so much patience with us and helped us to find exactly what we needed :)

Sean O'Toole greeted us when we first walked in. Helped us with everything and kept a great conversation going to make us feel very welcomed. And made sure we knew more about the protection policy and delivery process.

Scotty provided excellent support in helping me load my bedroom furniture that was purchased at this store. I was on my own and he provided the assistance needed to load it into my trailer.

Sean was super great and really helpful in our search for a new couch!

Foy and Katie were super helpful in finding a great deal on a queen size mattress and lining up a local delivery company. Highly recommend checking out the Ashley Outlet!

Katie was fabulous and beautiful. Excited to get my new bed😁

Foy was great!!

Seaon O'Toole, He is a very honest man, he is good at talking to people, he always makes sure that his customer gets what they want, and he makes very fair and even offers that we, or his customers like!

Bought a Coffee table with the help from Katie! She was very helpful and made the process super easy and quick!

Too many options and all very beautiful, Sean is very patient and treated us super well, thank you.

Amazing experience! We were helped immediately and found an amazing couch in no time at all!

Katy is amazing!!

Katie was the sweetest! Got a couch and she made it so easy!

So helpful and worked with me to find the exact style and price I needed.

Yay Foy

Justin is amazing ! I will definitely be back to see him. He was friendly and overall great customer service.

My sales associate was Lindsey and she was wonderful!

Yay Foy

Katie was an exceptional service assistant! She went above and beyond to help me find the items I needed to refresh my kitchen and dining area. Great experience!

Came in to find some sofa options for my parents - Foy was so helpful with suggestions on which sofas would work best for their needs and budget. Went back with the parents today and Foy was just as wonderful. And of course the sofas were all super comfy - my parents bought the gaelon today. Would definitely recommend!

Yay Foy! We love our new sofa.

Absolutely great experience working with Foy Smathers!

Yea Foy

Kaitlyn Baker was a sweetheart. Very kind, knowledgeable and not a pushy sales person. She explained everything in great detail and may the process very easy and painless! I'm sure I will be purchasing with her as my sales rep again in the near future.

Great customer service Rob is the best love the input and I thank you.

Yay Foy

Sean was great

Yay Foy

Rep Justin customer service was exceptionally excellent. He was very patient with me and was able to get me approved for the furniture I wanted.

YAY FOY & ALLIE

Sean he is amazing and worked with us and helps us find the perfect table.

Sean was a great representative for me! He and the team were extremely helpful meeting all of my needs

The experience was incredible. They treated us super well 👍 I recommend it 👍 . The person who served us, Sean O'Toole, was very attentive and considerate.

Ask for Katie ! And she would do a fantastic job helping you with the right furniture for your place . This location has more selections than Town centre one. Also overall service is quality much better

Katie B was awesome. So nice and knowledgeable. Not complicated easy purchase process.

Thank you to Sean O'Toole for helping me find my dream couch! He knew exactly what I was looking for and got it below my budget along with a chair. Awesome guy!

Great experience at the Ashley Outlet. Sean answered all our questions and was very helpful. Professional and knowledgeable. Highly recommend. 5 stars!

Came here looking for a good deal, and I feel like I am leaving with a great one. Sean was the associate who assisted me, and he was able to help me find exactly what I was wanting. A set that reclines, matches my decor, can handle kids and a dog, and will be durable for the long haul. He was such a joy to chat with and made the experience a very positive one.

Sean was quite professional and answered all of our questions

Katie literally seen us walk in and helped find the couch of our needs/dreams! Ashley offered great personalized suggestions to find not only what we wanted but what we needed. We have a cat that loves to claw anything and Katie suggested great recommendations on different material types to prevent extreme damage. I highly recommend using Ashly and please see Katie at the Atlantic Blvd location!

Sean was very helpful and friendly! Made picking out and financing our bedroom set a breeze!

Great prices. Found exactly what I wanted!

Rob helped us out with a dresser in the clearance area. Plenty to choose from and may be going back for a couch. Great experience and they helped us out with many questions and decisions.

I've been looking for this item and found it at Ashley's Outlet on Atlantic/SS. Sean helped me out. Sean O'Toole is the man if you're looking for anything go see him.

Yea Foy.

Yea Foy and Allie the drivers too great job all

We had 5 star experience. Foy Smathers was super helpful got us the matress like we needed them Highly recommend.

Rob (sales) and Allie (manager) were both fantastic from start to finish. They took their time with us, patiently answered all of our questions, and made the entire process stress-free. We ended up purchasing a beautiful sectional and couldn’t be happier with the overall experience. Highly recommend!

Allie, Sean and Rob all helped me with a purchase on a new sofa and I am very satisfied!

Great Job Sean O'Toole...we appreciate your help with the purchase of our brand new mattresses.

Sean O'Toole was amazing today helping my husband and I get a bedroom set. Super excited! Stop by he will take good care of you!

Rob was great

Melissa had great customer service. Immediately when we walked in she greeted us and gave us our space as we looked around. After a while she came back around and answered any question we had. We left and came back then eventually a found couch we liked. She was so helpful and made the experience exciting and enjoyable. 10/10 I would highly recommend Melissa!

Great customer service associates Melissa was very professional and helpful

Excelent place to shop, great people, great store, Great stuff My Wife and I were needing a dinning Table for our new home Everything started with a warm welcome from Melissa, she made us some important questions to give us some directions, After walk around next to Melissa our expert at Ashley we found the perfect dinning table for our home. Go At Ashley outlet for the best price, products and experience God Bless.

Absolutely very helpful staff specially rob who helped me in purchasing my first couch! I appreciate all the help and smooth purchase love this place and definitely recommend!

Great assistance from Sean. Helped put together living room and dinning room set.

Sean O’Toole was super helpful and helped me with any questions I had.

Sean and Katie were absolutely wonderful today helping us. They made it so easy and they also stayed late because we were there after close. So Thank you guys so so much for all of yalls help! Will be back!

Me and my parents were helped by Sean O’Toole. He was very helpful and so sweet! He showed us exactly what we needed and explained in great detail on how beneficial it was. I will definitely be referring people to this store!!

Katie was amazing! She helped my boyfriend and me find the perfect couch for our new apartment. She was patient, knowledgeable, and made the whole process so easy and enjoyable. We couldn’t be happier with our experience — thank you, Katie!

If you are looking for someone who truly listens, cares, and goes above and beyond to make sure you are happy, ask for Katie at Ashley’s Furniture. She is a true gem, and I will absolutely be returning (and telling all my friends and family) because of the incredible experience she provided!

Yea Foy

Ms. Erica Stringer is awesome, this my second time shopping with her and she makes my experience easy every time.

To my surprise I found so many pieces for much home great quality and. Katie was wonderful!!

Katie did an excellent job, very helpful and informative!!! BZ

We couldn't be more impressed with the entire experience at Ashely Outlet. Sean and Katie were friendly, knowledgeable, and genuinely helpful - no pressure, just honest advice. What stood out even more was the service that continued after our purchase. We returned later with a U-Haul, and they not only had everything ready to go, but Sean and Scotty even stayed to help us load. We will definitely be returning for a dining room table next and will recommend them to friends and family!

Katie was very personable, and patient with us. Great sales lady. Would recommend Katie to our friends and family.

Today’s shopping experience was excellent. Ericka and Allie help my family and I find furniture that fit our needs. Im truly grateful for their help today! Best customer service.

Katie she was amazing

Had a great buying experience with Sean!! Was able to find an awesome couch for my new home and for an amazing price! Highly recommend checking out the Ashley Outlet. Wonderful customer service!

Sean O’Toole did a great job helping me with my needs. Thank you, Sean

Excellent service and professional help

Worked with Katie at Ashley’s and she was incredibly helpful. Highly recommend this store!

Justin was great!!!!

Sean was very helpful when I was looking for a chair and needed it right away. He found exactly what I needed.

Sean O’Toole and Katie were very helpful and knowledgeable of the items in store. Made the sale and transaction very smooth for me and my fiancée.

It’s a great place with great furniture and we love how we got great help from the employees and everything.

excellent service from sean o'toole..

Yea foy

Yea foy

Yayyy Foy! Very helpful!

Sean provided outstanding service and professionalism @ Ashley Furniture Outlet. Thank You Sean!

Darnell was great. I knew what I was looking for and he brought me straight to it. He was extremely professional and I would highly recommend him to anyone looking for furniture.

Shawn and Katie was very nice and helpful

The experience with Sean O. In finding our bed solution was super fast, laid back and easy to make happen. Thank you for making this a swift and professional experience! 10/10 would shop here again

Darnell was incredibly professional, friendly, and knowledgeable. This made my furniture shopping experience top notch!

Great service Sean was excellent

We had a 5 star experience. Sean was super helpful and got us the chairs like we needed them. Highly recommend

Sean O'Toole gave us a fantastic experience looking for furniture. He helped us pick out a wonderful bedroom set and made sure we knew all of our options.

Yea Foy

Sean O'toole was very helpful and knowledgeable in helping me buying my furnitures. Thank you Sean!

He made the process so easy

Sean was extremely helpful and patient with us while searching for the right living room set. We found the perfect set. Big kudos to Sean for going above and beyond for us.

Sean O'Toole was very helpful and patient with my indecisiveness. He helped me find the picture living room set for my family!

We're looked all around for a quality sectional couch for our new home. A lot of stores around carry Ashley furniture but have it marked up. Awesome! I'm all for supporting local businesses but not at the absurd markups they're charging when you can buy direct from the manufacturer. We were helped by Darnell and we got the same couch a competing furniture store had for almost $1,000, cheaper. Darnell was professional and easy to work with. If you're in search for furniture, make sure you hit him up.

Sean O’toole was cool. lol. Great energy. And such a good experience that I bought from his Atlantic location although i stay near blanding.

Good treatment, friendly, good service from Foy Smathers. Thank you so much for you help 🤝🏻

Sean was so helpful and very nice .

I had a great experience with Katie. She is super helpful and I got a great deal on a sectional and kitchen table. This store is a definite must see.

Sam and Darrenell was awesome!

Sean was awesome! Check him out at the local outlet store in Jax!

“Yea Foy”

Sean O’Tool!! Such an amazing help today! He helped me find the perfect couch for my home! Thank you Sean!!

Sean O'Toole did an outstanding job discussing and serving us to make the purchase and delivery. He was patient, very open, and personable to assist us. See Sean for a great deal.

Sean O’Toole was super helpful. We got a beautiful dining room table on clearance. I didn’t come here to buy I just came to look but sean made it irresistible and we ended up picking it up!

I worked with Katie and she was fantastic. She made recommendations for items I was looking at in different colors and made my shopping experience very relaxed. Anyone looking for furniture ho see Katie!

Sean was very friendly, kind and knowledgeable. He assisted me with purchasing my new bedroom and living room set. I'm very pleased with the service and the furniture. Thank you Sean! I'm sure I'll be back!!

If you’re gonna buy something from here, have Darnell help you. He’s such an angel with the best attitude in that building.

Sean and Allie were an amazing help!! They helped me find everything I needed and more. The process was super easy and stress free. I recommend the Ashley outlet, especially Sean, to everyone.

Ashley Outlet consultant Sean O’Toole did a great job answering all our questions and helping us find the right furniture for us.

Yea Foy !

Darnell Hendricks was awesome! Very friendly and easy to work with. He did not pressure me and it was a good couch buying experience.

Great experience with Sean O’Toole today. He was very helpful over and beyond. Great personality and made my experience quick and easy. Ask for Sean when you come in.

Katie was awesome to work with! She really helped my living room and dining room vision come to life and helped us pick out a great new couch and dining room table! Thanks Katie!

Sean was very helpful and knowledgeable. Knew what we wanted when we walked inside and he made sure it was a quick and easy transaction. Speed is key.

Yea foy

Sean was a great help from the beginning. Didn’t pressure but was there when we needed him. Found the sectional we were wanting and for a great price

Sean was amazing and helped us fine an awesome couch!

Great selection and great service! Mr Sean O’Toole was amazing in helping us get what we needed!

The salesman Darnell was very helpful and friendly

Excellent attention and service! Prices are very good!

Darnell and Allie were absolutely fantastic! They took their time to make sure I was thrilled with my purchase. They explained all my options, the quality of the materials, and showcased the beautiful shades of colors available for the sofa I chose. I truly appreciated their professionalism and the joy they brought to the shopping experience!

Excellent customer service

Mr. Darnell wS pleasant and patient. Thank you for your amazing help

Darnell was extremely helpful. Very professional and polite. Focused on helping me find exactly what I wanted for the space I have. Felt like I walked away with a number of great pieces for a very fair price! Excellent customer service!

The service is excellent specially Keily

We live our new couch, thank you for the help Foy. Yea Foy!

Yay Foy

Yea Foy

Wide variety. Good quality. Friendly and knowledgeable staff.

Foy was amazing! Great customer service and helped me to make the best investment in a new mattress by sharing tons of information. Thank you Foy!

I went to the Ashley Outlet off Atlantic Blvd and Mr. Sean O’Toole-Home Furnishing Consultant was most helpful! He was professional and very patient while I was shopping. Thank you Sean for your assistance.

Great experience! Sean O’Toole and Ally were very helpful and made my buying experience amazing! Will return! ❤️

Yea Foy! He was amazing and made sure we got exactly what we wanted. Even double checked with manager to make sure exact color and everything was right.

Perfect very helpful

Yea Foy

Very knowledgeable and attentive on what we were looking for. Foy helped us find the bed and mattress perfect for our setting. "Yea Foy"

Once again great service from Sean.

Sean was a great and really helpful person when shopping for furniture. He makes sure to give you the best deals and elaborates on every aspect or question asked. I will be asking for him for future purchases!

Sean O’Toole was very helpful, very kind. Wasn’t pushy like all other sales people looking for commission. Highly recommend seeing him if in need of furniture.

Sean helps us out on choosing a couch, great customer service! We also bought our bed and frame a few years ago.

Katie was awesome and helped us get our dream couch!! Would absolutely recommend this location and asking for her! Thank you!!

Despite numerous attempts to resolve these issues, I have been met with nothing but excuses, deflection, and a total lack of accountability. Instead of taking ownership, your customer service team continuously passes the blame, showing no regard for the fact that Ashley has sold me faulty, incomplete, and non-functional furniture. Ashley’s refusal to provide even the most basic level of customer support is unacceptable. I have given your company every opportunity to make this right, but it has become clear that Ashley believes being a large corporation exempts it from accountability. You seem to think you can take customers’ money and leave them with defective products without consequences. Since Ashley continues to ignore responsibility, I will be taking my complaint beyond this company and making sure that as many consumers as possible—both locally and nationally—know to avoid shopping at Ashley Furniture due to its deceptive business practices and complete disregard for customer satisfaction. I expect a real solution—not another empty service request. If you are unwilling to resolve this properly, do not bother responding at all. Image: Slats do not align with holes on bed. Gave the delivery and assembly company screws which they used to secure the slats to the frame and in the process cracked the slat.

Sean O’Toole was a great help! The coffee table we were looking for wasn't in stock but he walked us around to show the colors so we were sure we would love it! Wonderful customer service!

Yeah Foy - you were so helpful!

SEAN IS ALWAYS HELPFUL IN ASSISTING OUR INTEREST ANS SHOWIJG US AROUND. EVEN WHEN WE POP IN AND DONT PURCHASE, HE'S FRIEDLY.

Sean O'Toole directed us perfectly while we were shopping for furniture. Found us what we needed at a manageable price.

Sean O’Toole is natural pro at customer service! He has a engaging personality, and conveys honesty and trust to the customer!

Sean at Ashley was very attentive and knowledgeable about the items we purchased.

Sean otoole was great extremely helpful. Answer all our question. Excellent customer service.

Sean OTioole

Great prices and amazing employees. Definitely have to ask for Sean he was amazing, very helpful and Nice.

Sean O'Toole is the best! As soon as we arrived at his store, he welcomed us with a big smile. He assisted my family on all our questions and concerns up to the point of final sale. Thanks, Sean!

Sean O'Toole provided great service

Sean O toole was very professional and helpful with our decision!!!! Great customer service!

Ashley Furniture has always been our go to furniture store, they have a great selection of furniture here. At this location, Sean helped us and was very knowledgeable and friendly! I would definitely recommend this location for all of your furniture needs!

"YEA FOY"

Foy was very helpful and kind!

I regret having to write another review, especially after previously leaving a raving review about my first experience in the store. Unfortunately, my second experience has been frustrating and disappointing. I recently purchased a bed from the clearance section, and it was delivered to my home this morning. The delivery team also assembled it for me, which I appreciated. However, I soon discovered that the bed was missing essential parts—the support legs for the slats. Only one was included, while the others were completely absent. When I first inquired about the bed, I specifically asked Shawn if there were any issues, and I was assured there were none. Two weeks later, when I returned to purchase it, I asked again and received the same response. Yet, today, when I went back to the store to address the missing parts, a customer service representative had the audacity to say, “Oh, if it’s clearance, then it probably never had the slat supports.” That’s when Shawn recognized me and attempted to resolve the issue. He provided me with leftover supports from the back, but when I got home, I discovered they were too short. On top of that, the first set of supports I was given—pulled from the exact same bed model in the clearance section—were completely mismatched, each a different color and clearly from different furniture pieces. I want to clarify that this review is not necessarily a reflection of the customer service I received, as Shawn did try to help. Instead, it speaks to the lack of decorum in their sales practices. It is misleading and unacceptable to sell a bed while assuring customers that nothing is wrong with it, only for essential components to be missing. How can you sell a bed without disclosing its defects? I understand that clearance items are discounted, but that does not justify withholding critical information from customers. I will make one final attempt to get this issue resolved. If Ashley Furniture Outlet provides a satisfactory solution, I will update my review accordingly. Until then, let this be a warning—if you’re considering purchasing from the clearance section, inspect everything yourself before buying. I wish I had done so and avoided this hassle. Honestly, I would have been better off ordering the bed online.

This was wonderful shopping experience for me with Katie! She explained the entire process of the ACIMA purchasing. Katie was friendly, personable, overall great experience!!!

Sean O’toole the best

Great deals and service! Sean was very helpful :)

Sean M. O'Toole Grest experience nice to do business with very pleasant

Yea foy

After bouncing around to many different furniture stores to find a sofa for my apartments, I finally found something that I loved to finish furnishing my place. Katie was extremely friendly and helpful with being able to help me narrow down all of the specifics that I was looking for. Looking forward to being able to relax on my new sofa soon!

Katie helped us out today, she was very attentive and helpful. 100% recommend

Katie was excellent! She was patient and assisted me with all my needs.

Thank you, Melissa, for a job well done

Sean helped us find the perfect reclining loveseat for our camper!

Thank you Sean so much for all your help. You were so nice and patient. The Webster family thank you

Katie was awesome!

Yea Foy, Thank you!

Sean was great! he helped us pick out a new dinning room table.

Katie was FANTASTIC! We clicked instantly! So easy to talk to. We found the perfect king bedroom set for my new home. She found the perfect set for me and I am in love!! Thank you again, Katie!!!!

Loved our visit, had exactly what I was looking for and was able to take home today! Thanks Sean O'Toole

For was super helpful Yay Foy. Thank you

Yea Foy! Thanks for all the help!

Katie was great! Very helpful. Ask for her to help you

Great experience. Sean was very helpful and friendly. Thank you!

Sean O’Toole was great to work with

Mr Sean was very friendly, helpful and knowledgeable about the furniture that we were looking for.

Rich is awesome. Stoked about my experience

Sean o’toole

Sean was awesome. Very helpful. Come see him if you're looking for furniture.

Rich was awesome and answered all our questions!!

Rich was very helpful and made the process very easy and efficient!

Yea, Foy! Foy was very helpful when I was looking for a new sofa. He answered all questions and explained everything. Very patient and very knowledgeable. I bought a leather reclining sofa. I hope I'm as patient waiting for delivery.

Rich was extremely helpful, Springfield Love!

Katy was awesome! So nice and super helpful. She helped us purchase a recliner, a tv stand, and a whole dining room set. Prices are amazing, I spent the same price on just one couch at another store. Definitely will be a returning customer :)

Yea Foy

Sean was very helpful and made sure we were satisfied!

Rich was super helpful and informative while we bought a headboard / bed frame at Ashley Outlet this weekend. He made us feel confident in our purchase & we are super happy! Thank you!

I’m so happy with my purchase , thank you so much Sean O’Toole

Katie was helpful and I found what I need right away.

Yayyy foy

Purchased new a new sofa, loveseat and a reclining chair from Shaun last night and he made the process super smooth, assured me and my husband about our purchase and made everything go by super quick! Will be coming back and speaking with him for any future purchases.

Sean was very helpful! Lovely Ashley store. Thanks so much!

Rich helped us find the perfect reading chair! And… he has fabulous hair!

Rich Champagne was extremely helpful with our purchases. Very personable and not pushy in anyway. Thanks Rich!!!

I was assisted by Katie, and I’m very indecisive and Katie was more than patient, kind, courteous and professional. If I could give more than 5 stars to her, I would. She is a great asset to your company.

Sean was terrific and it was a seamless experience. He explained in depth what would be occurring moving forward. I would definitely reccommmend coming here to purchase an item or items and ask for Sean.

Very pleasant and friendly experience

Rich was very patient and helpful. Great overall experience.

Yea Foy

Yea Foy

Katie was amazing with great customer service!!!

Katie was extremely helpful helping us choose our perfect couch.

Sean is da bomb 💣 Fun & super easy to work with! Getting a couch from him was a breeze.

awesome job Thanks for the help!

My husband and I had a great experience at Ashley today. We went to multiple furniture stores and this store had the best options and prices for us. Katie Baker was our sales rep and she was so patient and helpful. We currently have a large living room with dead space and we were looking to buy a reclining set but we’re not sure of how to organize the set for the furniture to make sense and look good. After discussing, Katie showed us multiple options and gave us multiple ideas. We left with a large 5 piece reclining set with corner chaisers. We are very happy with our purchase and the service we were provided with. THANK YOU, KATIE!!

Quick and seamless process. Melissa was amazing! She was helpful and very informative about the inventory. Will be returning in the future for more purchases.

Sean is nice.

Shawn was so helpful to us in picking a new couch! We were due for an upgrade and he helped us find the perfect one for us in the color and material we were looking for. Thank you Shawn!

Katie was so patient and helpful during our shopping experience. We highly recommend coming here and working with her!

Sean’s great

The review will not be provided until the furniture is delivered. I still haven't been contacted to see when the furniture will be delivered. After 14 days of purchase, I contacted Ashley Furniture to request información on the delivery someone took my information and I was advised that someone will contact me. Yes they did in the same day to let me know that the items are not ready to be delivered. They advised me that they can deliver two of the 4 items but there's no date for the other items to be delivered. Waiting to be contacted by Ashley to let me know when are the other items. I advised them that I want all items to be delivered at the same time. Very disappointed with the store.

Sean O'Toole was amazing and very attentive. Listened to what I wanted instead of what he wanted to sell me.

The purchase was easy and the sales person was great.

I came into the store checking on prices for a couch and chair set and a specific dinette. Rich Champaign met at the door and showed me several pieces of exactly what I was looking for. He was so patient and kind. He gave me the courtesy of discussing my decision with my husband (on the phone). He didn't act like I was wasting his time and wasn't pushy with the sale; unlike others I had encountered at other stores. He made my experience and my purchase enjoyable. If you go to this store, ask for Rich! Best experience I've had purchasing furniture. I give him 5 stars!!!!

(Translated by Google) Very good attention I loved the service (Original) Muy buena atención me encantó el servicio

Sean and Foy those gentlemen did an amazing job of assisting us. Thank you.

Katie & Alley were so patient and kind while trying to find furniture. Great service.

(Translated by Google) We were treated excellently, the agent who assisted us was very friendly and provided us with excellent service, we just left the warehouse and our experience was very good. Thank you so much. (Original) Fuimos atendidos excelentemente el agente que nos atendió fue muy amable y nos brindó un excelente servicio, acabamos de salir del almacén y nuestra experiencia fue muy buena. Muchas gracias.

Sean O. was a great help! We came in hoping to find a new sofa for our living room & he was very knowledgeable & helpful. Will definitely be coming back for any future furnishing needs :)

yay Foy

Sean was absolutely amazing!!! Very friendly and professional. Made purchasing our daughters bedroom furniture extremely easy!!!

Terrible service.I had experienced at this furniture store.Dealing with a guy named Shawn , he made it seem He was getting a quote for me I was waiting more than 20 minutes to find out How much will the furniture be And come to find out he wasn't even taking Care of me? He was taking care of the next customers. So I was basically waiting for no reason.Then he apologizes and gives me his card to see if I could call him or come tomorrow worst customer service ever, I thought he had a quote ready for me.I guess not.I don't recommend anybody to go here

Absolutely love the staff here they are super sweet and very helpful! Definitely recommend!! 😄

Sean, my salesman provided great service beyond belief and was very friendly and had so much knowledge about the purchase I was looking for

Sean was a treat to work with. I’ll be back

Sean was amazing!! He helped me so much would definitely recommend!!

Sean was excellent.

Katie and Allie were very helpful and professional. They both help me out with my needs and concerns. If your looking for furniture at a great price, go check them out

Sean was so helpful and very patient. Thank you

Great experience working with Katie! Very happy with experience with Ashley Outlet.

YEA FOY!!! Thank you

The sales person we worked with, Foy, at the Regency Ashley Outlet in Jacksonville, FL was very professional and helpful during our consideration of purchasing a new sectional couch. The delivery was good. Arrived in the timeframe that was given. Would definitely recommend to family and friends.

Fly Smathers was really knowledgeable and helpful. He was very understanding and made the transaction very easy and I appreciate the help. I will definitely recommend him to all my friends and family.

Yay ! Super awesome experience, Foyd was awesome and a great help .

Yay Foy! Thank you so much for helping us find out couch!

I was in looking at furniture, Sean was really helpful and professional. Although I did not purchase today I will be back. Thank you Sean.

Sean O'Toole

Worked with Ray, clearly an expert on all things Ashley! Friendly and professional. Excellent attitude and incredibly helpful. Helped making big decisions feel easy.

Sean O’toole greeted me and helped me through the process of purchasing our coffee and end tables at a good price. Will definitely pop by next time I have furniture needs.

Hello just want to give a big shout out to Sean OToole for amazing job . He was very nice and educational about the couch we were just looking at and boom sold. Great Job Ashley on this employee Sean

Katie was a pleasure to work with. Answered all my questions about products.

Yea Foy! I recently visited the Regency Ashley Outlet on Atlantic Blvd. It was a very nice experience. Mr. Foy was very nice, helpful, and patient.

THANK YOU, FOY! Made our experience easy, fast and loving the new furniture!

Want to tell you about one of your employees at your Jacksonville Atlantic office. My girl and I were looking for something very specific from your store walked in and was being helped by a young lady as we peruse the store with two young kids we actually found something very different from what we were looking for and we’re ready to purchase. However, the young lady that was helping us left and never returned. She saw us standing looking around as if we needed help, but never spoke one other word to us Noticeably upset. We were leaving the young man at the door by the name of Sean O’Toole stopped doesn’t asked what the problem was. I told him it didn’t matter we were leaving. He insisted that we would he could help us gave him a short story. He gave us his information. We were literally on the way to another furniture store Less than 10 miles away to buy the exact same piece of furniture. He, with his persistence, his kindness his professionalism brought us back in and we are now very happy Ashley furniture customers. I don’t know how long he’s been on the job or how it works. However, he needs to be looked at to do something more than what he’s doing now. Thank you, Shawn and thank you, Ashley a customer now for life.

Sean was excellent and very knowledgeable. I greatly appreciate his service.

Worst experience ever! Do NOT buy from here you will regret it! Let’s start with something simple. They couldn’t even get my name spelled right or my phone # right on the order. I had to make 2nd trip back to the store because they left something off the order, so the only reason they get one star is because they gave it to us for free but it was due to the fact the sales rep was incompetent. Moving on to delivery, the drawers were broken before we purchased…so we asked Foy to fix it before having it delivered. He said he would. He never did! I got it in my daughters room & when I called they said I had to bring it all the way to the store for them to fix…ME & my 70yr old father or hire movers to bring a 5 drawer chest that is incredibly heavy & took 2 movers to bring in. Instead my 70yr old father fixed the 5 drawer chest drawers in the meantime hurting himself & me hurting myself! On top of that the store said that habitat for humanities picks up your old stuff for FREE?! Don’t believe them! They charge you big time! Had to call Salvation Army, which was an experience, for little things & PAY over $500 to $1800-junk for them to come get my couch & sofa! So again this store lies to you & only cares about getting a sale/commission. Not to mention, I am now having issues with my brand new bed not staying together. It easily comes apart when I try to make the bed & you can see there a gaps where it looks like pieces are missing when it was put together! So they even sell crappy unreliable new stuff too! If I could do it all over again, I’d snap my fingers & erase this entire purchase. I fully regret buying ANYTHING from them. This was a gift my parents bought me & all it’s been is a complete nightmare. Ashely Homestore lied about a lot & had they been truthful we’d had waited for this purchase or at least not have purchased a few of these items like the chest for my daughter, the couch, the loveseat, a different bed frame, etc. In fact, we may have just gone somewhere altogether! They saw dollar signs, got greedy for a HUGE purchase & took advantage!

They were great !! Katie was lovely . Kim has the MOST beautiful hair ever . Can’t wait to shop with them again .

Sean was great, friendly-and informative, and a great salesman. Easy purchase and checkout.

Loved the service!

Yay Foy!

Katie was amazing to work with - so helpful and found what we needed.

Allie gave awesome customer service and was able to get us everything we wanted.

Yes, the Experience was definitely worthwhile.👍. We new what we wanted, The AMAZING 😀"FOY" took Great Care of Us.. He Worked in Our Favor to Make Sure Everything we wanted was exactly as priced. The BEAUTIFUL😍" ALLIE" Store Manager came with the Grand Finale on Completing the Sale.. WE FOUND EVERYTHING WE WERE LOOKING FOR IN ONE STOP! THANKS FOY 😀AND 🥰ALLIE. We Really Appreciate your GREAT PERSONALITY, and PATIENCE💯

We came in looking for a couch and kind of had something in mind but Katie really helped solidify our decision! She was great and super helpful! Really appreciate her inputs. Great experience!

Foy did a great job helping us find a new sectional

Awesome experience!! Allie was very professional!!

I had an amazing experience with Kim she was very patient with me and she has nice hair. Thank you Kim and Allie!!!

Katie, Allie and the team were all super attentive, well informed and willing to work with you! Great team!

Foy was very knowledgeable with questions I asked. Enjoyed my experience, he was very helpful selling my furniture. Super nice

I had a difficult time settling on what I wanted. Katie was very patient and showed all kinds of different options. Over the two days that I went there, she was extremely helpful and knowledgeable. I really can't say enough nice things about Katie. She was absolutely wonderful. She listened to our concerns and worked with us to get what i wanted..

Katie was so nice & helpful! She was not pushy at all and did everything to make me comfortable & give me what I needed.

foy was a excellent help with purchasing our living room table !

The employees here are amazing!! Not pushy and keep you with in your budget. You can change your mind on something at purchase time and they are totally ok with it. Love this. Prices are fair and competitive. Thank you for being so cool!

Yay Foy!!!

Fred

Fred Harris was very helpful and professional.

Foy was very helpful!

Katie was amazing! Thank you for the wonderful customer service

Katy was awesome. Welcomed me in soon as I walked in and offered assistance. She made my furniture buying experience a breeze. 10/10 if you come in see Katy

Yeah Foy

Awesome salesman

Yay for Foy! Walking into the store I had a very clear vision of what I thought I wanted. Foy really helped me think through different ways I could see my vision come to life. He was patient, knowledgeable, and helped us a ton! Very pleased with our experience and so glad we left with the piece that suits us.

Awesome Experience I found everything I needed with the best help

Fred was our consultant and he was extremely supportive, especially when we changed our minds on a couple of items we were considering to purchase. His patience and helpful attitude was very much appreciated. Fred made our visit to Ashley and delightful one. Thank you again Fred.

Yay Foy

Foy was great! he walked me through my very first big purchase very clearly! thank you again Foy!

Thank you Fred!

Katie greeted us immediately as we walked inside Ashley Outlet. She was very knowledgeable and helpful in choosing our furniture for our new house. We even started a conversation about Temu and Shein lol. I will definitely stop by again to see Katie for future purchases!!!

Yeah Foy, just a quick shoutout for your excellent customer service in regards to our recent purchase

Was helped by Katie and she explained what colors prices and sets were could do in our price and style and was very friendly.

I had been looking everywhere for a new couch. Every store I walked in was way over priced. It wasn’t until I drove across town here, that I found exactly what I was looking for. Allie helped me the min I walked in. Allie was genuine and sincere while she was helping me. Allie treated me like one of my friends and she actually cared. She listened to me and cared to help me look for what I needed. I found a nice couch with her help in like less than 30 min. I highly recommend stopping in here and seeing Allie!!!

Fred was awesome!! Great attitude!

Yea!!

Fred

I was greeted from the time I walked in the door. Every question answered before I signed my name on the dotted line. After my purchased I received a follow-up call to ensure I was satisfied with my purchase and overall experience. Purchased a sofa and dresser set.

Fred was great working with me to purchase my sofa!

Fey (I think I spelled that right!) was very knowledgeable, friendly, and personable. Highly recommend him and he got us in and out fast as we were hoping to! Love the new couch taboot!

Asley Furniture on Atlantic Blvd in the Regency area is a very nice store. But I almost gave up on them - I purchased an area rug on 09-7-2024 and was alerted that the rug was available for pick up. When I got to the store a young lady went to the back and could not locate the rug. So, I asked her why would I get notification if the merchandise was not there? One week after, I then returned to the store a second time, to pick up the rug and was told it was not in the back and I need to call customer service. I began to get frustrated, because I had already received alerts that the rug was delivered to the store and to pick it up, so I was confused as to why I had to call customer service. I want say a special "thank you" to Fred / and his manager who went above and beyond to find my area rug. The manager went back into the back (storeroom) and found my area rug. Thank you guys for making my day.

Foy was of great support. Thanks!

Melissa was very great and helpful and so very nice.

Fred was the sales person who assisted me with the purchase of a bedroom set which turned out to be on clearance and saved me $400+

Fred helped my wife and I out he was incredible

Fred is the absolute best!! Very knowledgeable and professional. Would recommend him always!

Katie was amazing to work with. She was very knowlegeable. I was out within 30 mins with my purchase.

Loved working with Fred!