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Ashley Store | Kissimmee, FL 34741
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Kissimmee, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Here at the Ashley Store in Kissimmee, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our extensive selection of all furniture, mattresses, and outdoor furniture with unmatched customer service. We have been your go-to furniture and mattress store in Kissimmee, FL since 2005. Our dedicated and experienced Sales Manager, Sondra Rierson supports a Spanish-speaking team that is committed to being your trusted home partner and specifically prides themselves on their extensive furniture and mattress selection. At the Kissimmee Ashley Store, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. You can find us in the Loop on John Young and Osceola Parkway. For those of you on a tight schedule, the best time to avoid the crowd is around 11:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
What our customers say
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(2019)
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Very patient with very confused customers. We ended up leaving with a product that we knew we needed for years. We will return for additional items soon. Thank you!
(Translated by Google) Thanks to Stephany for the help 🙏 and giving good recommendations on the varieties of options (Original) Gracias a Stephany por la ayuda 🙏 y dar buenas recomendaciones en las variedades de opciones
(Translated by Google) Excelent service (Original) Exelente servicio
Richard was a nice salesman, and a person we had a good experience in store
Bought a mattress from Maria who was incredibly patient and helpful
Thank you Mohammed for making our purchase easy, smooth and fast!
Cesar was absolutely amazing to deal with! Was very helpful, extremely knowledgeable and I would work with him again!!! Thanks Cesar!!
Richard is amazing!!!
Juan gave us a great experience today! We were so back & forth about what to get and he was very patient & considerate. Thank you Juan for everything!!
Bait and switch warranty
Awesome experience. Cesar took care of us. He was excellent if I can give more than 5 star I would. Treat was like family and answer all our question. Thank you so much for the treatment .
Mohammed was an amazing salesman! He was there every step of the way and helped us find the perfect bedroom set.
Jack did an excellent job, he made the process so easy for me. He was very attentive and considerate about the furniture I wanted. He gave me options and was patient with me until I decided on a couch.
Cesar Q. was a pleasure and a phenomenal employee who really caters your every need. He was extremely helpful in my purchase. I would definitely recommend him.
Clifford is a great guy honest & efficient, always love coming to Ashley’s on Osceola they know how to treat loyal customers
(Translated by Google) Jack, an excellent honest and kind person, patient and confident in his knowledge, thank you (Original) Jack excelente persona honesto y amable, paciente y seguro de sus conocimientos, gracias
My wife and I had a wonderful experience with Edwin Pratts. Helped us out through out the whole process of buying. Left the store happy with our purchase!
Great customer service. Clifford helped out a great deal. He listened and understood our needs. There was no pressure in buying any furniture. He provided great advice and made the transaction smooth and simple. Will return again.
Jack was great, he took his time explaining all the different things/types and features of all the furniture we liked. He was extremely understand made sure that our needs was/is paramount
Excellent customer service right from the door. Specifically Mr. Tabare Diaz showed us the right furniture for my teenage daughter.
Awesome, Clifford was great
Online buyers beware - We purchased matching end tables and a console piece online expecting something sturdy and stylish, but what we received was far from that. The so-called “wood” looks and feels like cheap plastic, and the "concrete" detail is just a poor paint job over a plastic top. I would expect this quality from a discount store, not here. When we contacted Ashley to return this awful product, the only option they give is to mail it back at your expense. So, not only have we paid $859 for three terrible pieces, we now have to spend $300 to return it. I’m beyond disgusted with the product and service. Look elsewhere for quality furniture.
(Translated by Google) Today was very pleasant for me to receive the attention of the saleswoman Cintia when purchasing my furniture and dining room set for the house, I was super pleased with her attention, a super nice person with the desire to help and make one happy. taste, so I recommend them 100% to everyone... (Original) El día de hoy para mi fue muy agradable al recibir la atención de la vendedora Cintia al comprar mis muebles y juego de comedor para la casa, quede super complacida con su atención una persona super agradable y con el deseo de ayudar y a que uno quede a gusto, así que se las recomiendo 100 % a todos...
Stephanie was very helpful. Great service and answered all our questions.
(Translated by Google) Very attentive and kind Juan Ramos, thank you (Original) Muy atento y amable Juan Ramos, gracias
Clifford greated us from the beginning and provided excelent customer service from the beginning to end. If you ever come to Ashelys in Kissimmee highly recommend asking for Clifford. Hassle free experience!!
Stephanie Great customer service and explained everything thoroughly.
Eddie was a huge help and made the process of buying our new living room set as smooth and quick as possible! 10/10
(Translated by Google) Excellent service, very attentive and friendly, Mr. Juan Ramos, we recommend him (Original) Excelente servicio , muy atento y amable el Sr Juan Ramos lo recomendamos
Rafael was awesome and very helpful! Love this furniture and can't wait for it to be delivered. Fantastic process. Thanks again!
Juan Ramos was so helpful during our process of looking for furniture. Will definitely be back when we furnish our other rooms.
Excellent service from Shirley Garcia. Very helpful and got a wonderful sofa
From the moment my husband and I walked in the store Rafael made us feel very welcome. He immediately greeted us with a smile and had the most positive attitude ready to help us. We went in without really knowing exactly what we wanted, but he happily showed us many options and worked with us very patiently. After our purchase that we were able to take home same day, Rafael and Steven went above and beyond helping us take all the pieces of furniture to our truck and loading it all. Not only did everyone we encounter at this store have the best attitude, but they were actually wanting to help at the drop of a hat. This was probably the best furniture buying experience we’ve ever had. I am so glad we purchased from them and highly recommend this store for an amazing selection and quality, welcoming, and gracious employees!
Jack was great!
Stephany was great. Awesome customer service 👍
Truly pleased and impressed by Stephany Hernandez’s professionalism and amazing people skills. A great listener who is willing to help. Can’t wait til we get our outdoor furniture. Thank you Stephany.
(Translated by Google) Very good service (Original) Muy buen servicio
Always loved Ashley Store but coming in and getting that warm welcome from Clifford and the help for our sectional purchase was amazing. Also the bathroom smell amazing and very clean. Thank you so much for your services. See you again soon!!
Steve is wonderful. From initial greeting to asking questions, to cashing us out. He was very friendly, professional, and a people pleaser. Loved the atmosphere as soon as we came in and we will be back!!! And will ask for Steve :)
Jack was really helpful. Please buy tempurpedic
Juan was great. Very helpful, in and out quickly.
We went today to purchase a new mattress and we had a great experience with Cesar. He was patient, thorough and helpful while explaining the options and gave us a no pressure experience!
Eddie excellent service, very professional
Ralph is the best employee you can meet and work with to find the best fit for your family. He’s pleasant, funny and makes you feel welcome. The whole process was smooth. I highly encourage anyone who's looking for new furniture or just needing to replace some pieces, go to Ashley Furniture in Kissimmee, find Ralph and make it happen!
Thank you Eddie for your exemplary service and professionalism. Gratitude 🙏
Mohammed was great sales rep! He was very patient with us and made sure we were happy and content with our needs, he listened to what we were looking for and very professional! THANKS
Stephanie was very helpful and informative, process of purchase was hassle free and quick… great customer service
(Translated by Google) Cintia Lencina attended us at the Kissimmee store. Excellent service, we loved his warmth as a person, his dedication, the time dedicated without worries and his help provided with the credit. Look for it if you want to enjoy choosing the furniture you want as a family!! Thanks Cynthia! (Original) Nos atendió Cintia Lencina en la tienda de Kissimmee. Excelente atención, nos encantó su calidez como persona, su dedicación, el tiempo dedicado sin afanes y su ayuda brindada con el crédito. Buscala si quieres disfrutar escogiendo en familia los muebles que quieres!! Gracias Cintia!
Highly recommend this Ashley’s for purchases and/or resolution with furniture issues. Carolyn and Cesar were so helpful and I’ll be using this location for future purchases as well. Wonderful customer service!
(Translated by Google) Juan ramos and excellent services (Original) Juan ramos e excelente servicios
(Translated by Google) Today I really felt comfortable with Mr. EDDI. He attended to us, took his time and patience and I managed to decide. (Original) Hoy la verdad me sentí a gusto con el Sr EDDI Nos atendió se tomó su tiempo y su paciencia y logré decidirme.
Cesar was great, he made our shopping experience hassle free and got us exactly what we wanted!
I love Cintia she provided the best customer service and she was so nice! 10/10
Mohammed gave us great attention and was very helpful!!
Juan asked a lot if questions to make sure we were in the right product
Clifford is amazing self persons very respectful
Best customer service ever from Juan Ramos
Clifford was the best! He had lots of suggestions and ideas when helping me buying a new sofa set and table. I contacted him a couple of days later after my purchase and bought a dining table set via phone since I couldn’t make it to the store. I appreciate all of your help Clifford!!! Thanks again…
Mohammed greeted us at the door. Very welcoming and we told him what we were looking for and brought us right to what we needed. We purchased a queen panel bed with mattress and a sofa. Within an hour we had just what we needed and will be delivered within the week. Thank you Mohammed for your excellent customer service and overall great experience .
(Translated by Google) Steve was excellent to me and my family!! Giving me the best options and without pressuring me!! He helped me with food for my new furniture in my new home!!! Thank you Steve very kind (Original) Steve fue excelente conmigo y mi familia!! Dándome las mejores opciones y sin presionarme!! Me ayudo con la comida para mis nuevos muebles en mi nuevo hogar!!! Gracias Steve muy amable
steve was amazing with me and my family!!! giving me the best options for my new furniture!!! love his service!!! thanks steve
I had a complex issue that I needed help with and Eddy went above and beyond for me! It took some creative problem solving but he came through and I left better off than I ever would have guessed. Thank you Eddy!
Richard was an awesome salesman. He was kind, funny, social-able, and very helpful. We will buy from this store again just because of him.
It was a pleasure to visit the Ashley Store, Osceola Parkway, and have Eddie Pratts, Advisor assisting us in our furniture selection. Eddie is extremely knowledgeable, and answered all of our questions. Eddie made our decision process very easy. Thank you Eddie.
Nice selection. Employees are nice, knowledgeable, and very helpful. Ask for Jack. He was great. Recommended.
Doris was wonderful. Great service and informative.
Steve jaramillo was an amazing he was very kind and helpful though the whole process
Steve Jaramillo helped us and made sure we made the right choices based on our preferences.
Steve Jaramillo was very attentive to customer needs and preferences. I appreciate all that he did for us. Thank you.
Thank you Stephany for helping us get our furniture! I highly recommend asking for her if you go to the store
Stephany was amazing! Patient and helpful! Thank you for helping me and my family select the perfect mattress and bedroom set for my mom. Thanks for your help!!!
Clifford was amazing and super helpful! Great customer service skills and genuine person. Thank you!
Maria was very helpful.
I’m very thankful to have Steve help me in getting my furniture . He was delightful and very helpful. He is definitely the man for the job.
Juan Ramos was amazing. He was very helpful and patient with me and answered all my questions. I highly recommend him for all your furniture needs.
Came in this weekend on Saturday & Sunday and Clifford was Phenomenal. Very Helpful and Kind service also very Patient and Caring to our needs!!!!!! Thanks Clifford
(Translated by Google) Excellent attention from Juan Ramos. Recommended! (Original) Excelente atencion de Juan Ramos. Recomendado!
Jack was so helpful (and patient!) in our shopping for accent chairs. We’re excited about our selection. Excellent experience.
Cesar was very helpful and gave me all the best deals.
Richard S. was amazing! Made the furniture shopping experience so easy and fun. He was extremely helpful on everything. Thanks so much!
Mohammed was very patient with us and did the best he could to get us a good deal. I felt he was honest with us throughout and overall we were satisfied with our purchase.
Juan was a great help , quick and easy
Juan helped me from the moment I walked in and helped me with every question and showed me the numbers with different options upon request
Juan Ramos service was excellent.
Eddie helped me choosing a bedroom set and he was very patient, polite and fast! I’ll be back to get a second bedroom set soon! Thank you!
Our experience with Eddie was exceptional!
TJ Diaz helped us furnish our whole house and was very knowledgeable and patient with us! We are so happy with our experience!
(Translated by Google) Excellent service, diligent and very friendly, look for Jack and he will help you. (Original) Excelente servicio, diligente y muy amable busquen a Jack y el los ayudará.
Jack dominguez
Our sales rep Juan was amazing! He made our shopping experience at Ashley’s a great one . We will definitely be back to buy more . Thanks Juan!
(Translated by Google) Stephany, good service, helped me with my purchase (Original) Stephany buen servicio me ayudo en mi compra
Juan was very patient and helpful with our questions we recommend him
Great products and great service.
I had a wonderful experience at Ashley’s, I needed furniture asap and Jan Ramos made that possible!!
Jack D. Was awesome and gave me everything I needed and more. I recommend him highly.
Juan gave excellent service and was very transparent with me and my grandson
Jack was great! We came in just wanting to look around & Jack helped us tremendously. He took the measurements that we had along with what price range we were comfortable with & found the best couch for us. He was very personable & explained things thoroughly. When we are looking to buy more furniture we will definitely be back to this store & we will be asking for Jack. Great service!!!
Juan is super chill and gave great service
Mohammed was such a big help and very patient!
Excellent service. Clifford was so good, he gave us our space to browse and when we had questions he was right there to answer them. He didn’t make us feel pressured to purchase anything. Awesome place and clean. Friendly sales persons without the pressure. 100% recommend. We’ve been paying at Ashley’s for over 10 years.
Purchased a reclining done. Our advisor Juan Ramos was fantastic .
Clifford was extremely helpful. He helped us with a bed set and dinning set. Definitely recommend to anyone who needs help deciding between pieces! Thank you
Clifford was amazing!! We had such a great time. Didn’t feel like we were buying furniture - felt like we were just having great conversations while deciding on what furniture we wanted. He also helped us get in touch with helpers to arrange for delivery and assembly of all the furniture that worked with our schedule. Was honest and great service! I would definitely come back again here again in the future for other furniture needs!! Thanks, Clifford!!
Clifford gave Outstanding service, pleasing strive to meet customer needs.
Cintia Lencina, , was wonderful, so patience with me. Had knowledge to answer my questions. I’ll be back and want Cintia to help me next time. ( she needs a raise) Thank you Linda
Went in to purchase an entertainment center and was assisted by Juan who provided excellent customer service. Purchase was at a great price. Highly recommend.
I just bought my new sofa-bed from Ashley store and had a great experience. Doris Sosa went above and beyond, making the process smooth and quick.
Abel was a top tier salesman. Didn’t do any pressuring to buy anything and showed my grandfather exactly what he wanted to buy. Would recommend him to anyone that needs furniture. When you go in just ask for Abel and he will get you right!
Juan is great.. very good selection
I decide to buy a New livingroom set, when i get to the store Mr. Eddie approach me and take his to explain me the quality, difference between few options I like. He give a excelente service, respet and friendly employee. If you have a chance or need something for your house. He its the one that can take csre of you. Thanks Eddie
(Translated by Google) Eddie very friendly, helpful (Original) Eddie muy amable, servicial
Wonderful service. Shirley is terrific to work with.
Eddie was great, helped us with our purchase. He was very attentive
TJ was amazing! Very nice made us feel comfortable and gave us all the information we needed to make the purchase. We will be coming back for sure because of this great experience.
(Translated by Google) My salesperson was Doris Sosa and the service in the store was pleasant, in Spanish, with all the necessary details to be able to decide the best for our house. (Original) Mi vendedora fue Doris Sosa y la atención en la tienda fue agradable, en español, con todos los detalles necesarios para poder decidir lo mejor para nuestra casa.
Great customer service, Mohammed was very patient, polite and attentive to our needs.
Juan Ramos was very friendly and helpful
Eddie was very helpful and nice. We came in for a bed frame and we were able to finish in about 30 mins. 5 star experience!
Juan was very helpful and patient with me through out my whole process , very much appreciated .
Stephanie. Did a great job with the sell of our furniture. She was very professional, answered all our questions. Great Job!
Had a wonderful experience at Ashley’s and would recommend others to go there
I had a great furniture shopping experience working with Shirley Garcia at the Ashley Store on Osceola Parkway in Kissimmee. She helped narrow my search down by listening to what I was looking for. Shirley was well educated on every piece of furniture she showed me. Her knowledge of the furniture and friendly personality made looking for furniture so easy! I will definitely shop Ashley again in the future!
We visited numerous furniture stores in search of two power recliners. Our travels brought us back to Ashley (Kissimmee) and Stephanie (our sales rep) because of selection but mainly Stephanie’s personality and knowledge. We bought two power recliners which will be delivered 7/6/24 and couldn’t be happier. Thanks Stephanie!
Great and easy process. Salesman was very helpful and knowledgeable. Cesar was amazing.
Cesar was fantastic! Patient and knowledgeable. Great service. Thank you for being so kind.
Maria the store assistant was extremely patient and helpful. Excellent customer service.
Shirley Garcia provided great customer service! She was kind, informative and very professional. This was our very first Ashley purchase and we enjoyed the service we received. I would highly recommend her and will definitely come back again!
Juan Ramos was super helpful and fun to have assist my Grandmother and myself to find our new couch! Will be having him help us again in the future.
Was in the market for a living room set for the near future. Came in after having an awful, unhelpful experience at Rooms to Go just down the street. Once we came in Abel Otano welcomed us with so much warmth and jumped immediately to help us find what we were looking for. Did I plan on finding everything today? Not at all, but I could not be more satistfied with the products Abel has helped us pick out and the amazing customer service that he provided for us. 100% recommend this location. Make sure to ask for Abel, you wont be dissapointed.
Came from Rooms 2 Go, where we weren’t helped at all. Came over to Ashley’s Furniture spoke with Abel Otano, received excellent service. Not rushed at all, took his time and made sure we found what we were looking for exactly (in which rooms 2 go didn’t matter to do). Left with a new couch, living room set, bedroom set and an amazing new mattress (temper-pedic) spent only 9.8k, with delivery/installation/insurance. Ask for Abel Otano!
Mohammed was very attentive, patient and respectful. Really good experience, I recommend.
(Translated by Google) The experience was excellent. I just told Juan Ramos that I would like it and he directed me to the room I dreamed of. Financing is easy and fast. I highly recommend Juan Ramos, super relaxed and focused on providing his best service. (Original) La experiencia fué excelente. Solo le dije a Juan Ramos q me gustaría y me encaminó a la sala soñada. El financiamiento es fácil y rápido. Recomiendo mucho a Juan Ramos, super relajado y enfocado en brindar su mejor servicio.
Doris was great. Very informative and has excellent customer service skills.
Juan was fabulous. Very easy to work with. Trustworthy.
Doris provided me with excellent service, she was kind, patient and she looked for all best offers for me. Super recommended.😊
Eddie was very informative about the product. He show us many options to help us get what we need. He was very professional and honest. Im very satisfied with his service.
Juan Ramos was very helpful! Very fast process came in and left with exactly what we needed. :)
Juan Ramos gave me and my wife very good service. Answered all my questions, was not on top of me and my wife, gave us space to look around and help us with all of our needs. Service was so good I actually bought a dining set and a bedroom set
(Translated by Google) Juan Ramos Excellent service. Thank you. (Original) Juan Ramos Excelente servicio. Thank you.
(Translated by Google) Good service, attentive! And the best thing, I found what I was looking for, Juan Ramos is the ideal person to buy from. (Original) Buen servicio, atento! Y lo mejor, encontré lo que buscaba, Juan Ramos es la persona ideal para comprar.
Went shopping for a couch roughly knowing what we wanted but with help and expertise from TJ, tabare, we were able to make a decision we know will benefit us in the longterm. Great selection and great people.
I had an excellent experience at Ansley Furniture Store thanks to Eddie. He was incredibly helpful in guiding us to choose the right products for our home. Not only did he provide insightful recommendations, but he also helped us secure a great price. Eddie’s professionalism and dedication to customer satisfaction made our shopping experience smooth and enjoyable. I highly recommend seeking out Eddie for any furniture needs!
Stephany was great!! Highly recommended
Mohammed was extremely friendly, helpful, and professional when assisting me with my purchase. He was also able to give us a discount on additional furniture, which was appreciated and also increased your store’s revenue. Thank you Mohammed!
Ralph was amazing and made the experience so much fun. Found everything I was looking for!
(Translated by Google) Excellent service (Original) Excelente servicio
Go see Clifford!!! He is amazing!!!! He was patient. Going as far as moving furniture around for us so we were 100% sure with our selection. Very satisfied with the service, price, and furniture selection.
Eddie helped us with everything we needed! He did a great job.
Eddie was awesome! He was very helpful. He made sure we were taken care of and he got us a great deal on our furniture!!
(Translated by Google) Excellent service!! Mr. Abel is an expert, good person. He helped us throughout the entire process (Original) Excelente servicio!! El Sr. Abel todo un experto, buena persona. Nos ayudó en todo el proceso
Maria was AMAZING!! She helped me out in a tight spot and scheduled a delivery that I had been trying to get set up. Everything went so well. A few days later when I needed some additional furniture, I didn't think twice about giving her a call and she assisted me once again in getting furniture ordered and a delivery scheduled. I would not hesitate to use them again in the future and if you are looking for a reliable place, stop in to the Kissimmee location and ask for Maria!
Great customer service fro Eddie, I'll recommend him to everyone
I recently had a fantastic experience purchasing a couch at Ashley Furniture, thanks to Juan Ramos. From the moment I walked into the store, Juan made the process smooth and enjoyable. He was incredibly knowledgeable and attentive, helping me find the perfect couch without any pressure. His excellent customer service and genuine approach made all the difference. I highly recommend asking for Juan if you’re shopping at Ashley Furniture, he truly goes above and beyond for his customers!
Had a great experience with Stephany, she’s so calm and understanding as a sales person. She’s patient and helpful. You should check her out. 🤩 Kudos to her manager as well (Mr. Balton).
Richard S was great! Spent extra time as I was super indecisive but he never wavered with support while staying late we gained some great furniture.
Thanks for your help Stephany! We recommend asking for her when you visit the store
Richard was great. He was very informative and efficient super pleased with my experience and how comfortable Ashley’s made me feel on my big purchase. Thank you!
Richard was very helpful and patient.
mohammed was awesome! super funny and friendly, gave great suggestions based off out price range. will definitely be coming back to him again!
Shirley was awesome and patient. Very informal and helpful. Thank you for helping me and my family
Juan Ramos was very helpful
Friendly professional staff
(Translated by Google) Good service thank you!!! (Original) Buen servicio graciasssss!!!
Rafael very good job
Mohammed A. was absolutely wonderful! From greeting us when first walking into the store to the final transaction, Mohammed made our experience seamless and efficient. We will be back to shop here again.
Richard gave great service and helped us find the perfect bedroom set
Juan Ramos was very pleasant from start to finish. Straight to the point. Very professional
Juan Ramos was amazing helped us pick out 3 beds and a sofa for our home. Thank you!
Juan Ramos was very patient, easy going and easy to talk to. Overall service was great. Glad we came here.
Stephany made our purchase process so easily, and we had a great customer service.
We didn't buy right away and but Eddie was willing to take the time so show us the options and different layouts and gives us all the information for us to go home and measure. No pressure. Outstanding this makes us want to come back and see him for the final purchase. Eddie is a great saleman and one you want on your side. Thank you we will be back for sure.
(Translated by Google) Cliffor Perkins explained the mattresses perfectly and advised us on the best one for our needs. Very well attended (Original) Cliffor perkins Explico perfectamente los colchones y nos aconsejo el mejor para nuestras necesidades. Muy bien atendidos
Great customer service from Shirley Garcia happy with our purchase.
Eddie is an excellent sales person! And very friendly! He made us feel very comfortable and we were able to purchase a table. Thank you Eddie!
(Translated by Google) Jack is very attentive and determined to serve me with excellence. He demonstrates knowledge and complete attention during the service. (Original) Jack é muito atencioso e determinado a me atender com excelência. Ele demonstra conhecimento e atenção total durante o atendimento.
Dory and Richard do awsome job with me and my family. He help a lot to find everything that me and my family looking for.
Cintia was AMAZING! Super friendly with great service! Found the perfect couch for me!
(Translated by Google) Nice furniture for the home, perhaps the finishes and prices are not the best, but there is functional and beautiful furniture (Original) Bonitos muebles para el hogar, quizás los acabados y precios no son los mejores, pero hay mobiliario funcional y bonito
Eddie Pratts was excellent!!! He help me above and beyond until I found what I was looking for. 100% recommend
Shirley Was an amazing person,
Clifford he was really nice like a lot. He showed us what’s differences between the leathers. all the product were comfortable and he showed a lot around the place. And gave honest opinions. About what we should get it help a lot around the shopping. We will definitely want to come back again thank you for this experience. Sincerely,Customer
We just finished working with Juan Ramos, and it was a delight. He answered our questions without making us feel pressed. He was very helpful!
Jack was very helpful and nice.
Thanks to Abel Otano and NOT the corporate customer service. I was able to swap my love seat and chase to my sectional couch with no problems. He showed outstanding customer service and quickly fixed the misunderstanding in our order. Thank you Abel. Ill recommend him to my friends for sure!
Abel Otano was excellent . No pressure just lets us tour the store. Once ready took his time to give us all the details of the products. Great service! Gave us veteran discount !
Abel Otano! Great experience, this gentleman made it happen and did not hassle us for a sale. Extremely professional and nice! We couldn’t be more pleased with our time at Ashley because of Abel!
(Translated by Google) We want to thank Jack Dominguez for all the attention and information he gave us. Good service, information helped us in all the procedures and it was a success. (Original) Le queremos agradecer a Jack Dominguez por todo la atención e información que nos brindó. Buena atención, información nos ayudó en todos los trámites y fue un éxito.
Jose velez was wonderful he helped us with our decision. He was a delight
Had a great experience buying a new sectional for our house. They helped measure everything to make sure it would fit in our living room. Buying was an easy process!
Eddie P. Soon as I walked in came to assistance. I had few question and he helped fast and efficient. Thanks Eddie , and happy Father’s Day.
Eddie was great! He was very attentive and took care of our needs. I am very happy with our experience and purchase :)
(Translated by Google) Excellent service and attention recommended 100% (Original) Excelente servicio y atención recomendado al 100%
(Translated by Google) Excellent service Stephany was incredible, I have a very good experience, I loved having gone! (Original) Excelente atención Stephany fué increíble, me queda una muy buena experiencia, me encantó haber ido!
César was amazing. Very professional and worked with us to satisfaction I will recommend Cesar 100 percent
Shirley Gracia was absolutely amazing!!! Definitely a different sales experience 100% come look for her!
Shirley Garcia was amazing!! 100% recommend it! Works with a lot of patience and professionalism love this place
Mohammed was an amazing help to my family! We came in knowing what we wanted and he assisted us in a seamless transaction! Everything went quickly and smoothly!
Doris was amazing and showed me everything I was looking for as soon as I walked in the store. I advised her of what I needed and she made it happen. She was a delight to work with.
We purchased a power love seat recliner in preparation for surgery where I will be recovering for months from Clifford Perkins Ashley Advisor. He was the first person who greeted us and followed to see if we needed assistance. He was professional, courteous and very knowledgeable. Once we made the decision, it didn't take more than 15 minutes to complete. It was affordable and will get home in time. Definitely would consider future purchases. Thanks Clifford, keep up the great customer service. I should know. Managed that area for 45 years and many businesses lack it.
Jose was amazing, everything good.
(Translated by Google) Very good service, very friendly, I recommend the seller Jack, very good attitude!! 5 stars (Original) Muy buena atención, muy amables, les recomiendo el vendedor Jack, muy buena actitud !! 5 stars
Maria at the Loop location was great! She even showed me all the table details for length and even broke out the tape measure!
Clifford did a wonderful job assisting me! He was prompt and courteous!
(Translated by Google) Very friendly, recommendations and good customer service from José Vélez! (Original) Muy amable, recomendaciones y buen servicio al cliente de parte de José Vélez!
Me and my husband Diego went to Ashley furniture store and Mr. Mohammed Abdulradha greeted us very professional and answered all our questions when needed. Mr. Mohammed was patient and friendly.
(Translated by Google) Thank you very much for the attention of TJ, an excellent professional in sales and service. (Original) Muchas Gracias por la atención de TJ un excelente profesional en las ventas y atención
My husband and I were shopping for furniture in several places. We finally ended at Ashley Furniture where we met Richard. Richard was very personable with a fabulous sense of humor. More importantly he provided great feedback with pros and cons about different furniture pieces that we were interested in. His feedback helped us find the best furniture for us and our lifestyle. I highly recommend Ashley Furniture and Richard for your sales. Liz who assisted with financing was very personable and helped with our tight finances. They went above and beyond.
My Sales Rep Edwin ! Was awesome 👏🏽 and very knowledgeable. He even took the time out to measure the configuration I needed for my living room and when I tell you perfect!!!! I will go back if I need anything- this was my first time shopping with Ashley and I will go back -Such a great experience ❤️
Great service by Mohammed Abdulradha!!
I absolutely loved every moment at this store. Maria is the best! From the moment I walked in, she greeted me and let me know she was there to help whenever I was ready. She was patient, never hovering, full of laughs and smiles. I walked away with a new set and a new friend! Will absolutely be back and will recommend anyone! Best Ashley location I have EVER been to! Please come in and ask for Maria.
I have had the most amazing experience with Maria. I started the morning in Ashley furniture and she greeted us with the biggest smile 😃 and kept making sure we were good during our visit in the store. I enjoyed her so and found the most beautiful bedroom set, I had to buy with her. Thank you 😊 Maria.
Salesman(Jack) was knowledgeable of the furniture pieces in the store. He was not pushy. Very polite and friendly.
Richard was amazing and took his time to explain everything to me. Will definitely be coming back. Great experience!
Jack helped me a lot with my dining table shopping
I thought shopping at Ashley would be stressful. Now I realize that the experience depends on who is your sales person. Mohammed did an awesome job and was impressively patient when dealing with us. I would recommend anyone to go to the store at 1301 W Osceola Pkwy, and when you go ask specifically for Mohammed.
Great Experience with Doris Sosa
We had a great experience with Jack. Highly recommend Jack and Ashley Furniture!
Mohammed made the process smooth and judgment free. ☀️ Warm prayers to him and his family from Utah. Welcome home 🏠
Jack was very professional and courteous. He helped us out with our living room furniture. Great customer service and people skills!
(Translated by Google) Very good, I liked the treatment and attention (Original) Muy buena, me gustó el trato y la atención
Richard was absolutely amazing, very kind and efficient. We were very happy with his service.
I was helped by Doris Sosa, and she did an excellent job! She helped me with everything from the start and gave me all kinds of offers and advice to make the right decision. She was patient and very kind throughout the whole process. I recommend her!!
good experience sales person Tj was very helpful...
Mohammad is great. If you want a someone that will take your time with you and explain go and ask for him super helpful.
Fantastic experience with Clifford. Very knowledgeable and professional. Took his time explaining and was so patient with us. He even taught us all about “poufs”. Now we have exactly the furniture we wanted and I get my swivel chairs! Highly recommend.
Clifford was a pleasure to work with. He was very helpful and attentive. Great customer service.
We went into this with only the expectation of getting a dining room table. After an hour or so we were enthused to get a great deal on two dining tables, entertainment system, AND a full couch set, thanks to Stephany and Julie. HIGHLY RECOMMEND!!!
Mohammed is very informative and patient willing to answer any questions that you have. Thank you for helping me walk out with the bed I wanted thank you 🙏
BIG Help!!! Very patient and knowledgeable.
My experience was perfect, i was in and out and got everything i needed without any worries. Mr. Abel Otano, was the kindest and and helped me decide on the perfect set for me!
Cesar was very patient & attentive to what our needs were & delivered excellent service!!! I am very happy with my purchases!! If you stop in at this location I recommend him!!! Thank Cesar!!
(Translated by Google) Very good service! Cease (Original) Muy buen servicio! Cesar
Had a great shopping experience at Ashley! Cesar was very helpful and knowledgeable on all the furniture we purchased.
Cesar was extremely helpful with helping me find new furniture for my apartment. He offered just the perfect amount of expertise and advice. Thank you for all of your help, it is greatly appreciated!
Stephany was the best, she help me to find the best sofa.
Stephany & Liz gave me 5 Super Stardom Service. From The Moment I Walked In The Doors. I Almost Ordered The Wrong Dresser. Im Glad I Walked In.
Stephany was so professional and helped us to select our item. Bruce have a great customer service towards us. Thank you Ashley furniture!
Clifford was a huge help to me in the store. He was communicative, knowledgeable and efficient. He made sureI had everything I needed for purchase and delivery. I feel confident in my purchase and would recommend working with Clifford to any potential furniture shopper.
it was great at Ashley today. It was a pleasure as usual. Good customer service. Clifford Perkins was great. very understandable. have a lot of patient my second time around dealing with him I love ❤️ it here I recommended
Went to Ashley furniture 5/27/24 and my Rep Stephany was so pleasant and helpful just a great overall experience, she took her time with me and also the manager Bruce was very helpful and made the experience and the purchase process was very smooth and easy. I call them the A TEAM. So check them out at the Ashley Store in Kissimmee and ask for the A TEAM Stephany and Bruce 🙌🙌💯💯💯💯
Thank you so much Juan Santana for your help
Cesar was amazing . He was extremely helpful and kind also very professional explaining the information that i needed .
Richard S. at Kissimmee location was very helpful and assisted us in every way, we were very pleased with our selection and walked away with a great deal
Best salesman customer service 👌
Stephany was the best! Very helpful and went above and beyond no matter the request. Bruce definitely has an A Team!!!!🤩😄
Stephanie, was amazing and very patient. She helped us find everything we wanted!
Great customer support Shirley! Thank you so much for your excellent service.
Awesome guy to work with! Love him
Shirley Garcia was extremely patient and kind. She was very explicit and thorough with her explanation. I would love for her to attend us again when we come back. Thanks!
(Translated by Google) I think that if they sell furniture, the logical thing is that if you have any damage with its use, as time goes by, especially if the pieces wear out, they should sell you the spare parts, but instead they excuse themselves by saying that they are discontinued and they will not lend you the corresponding service. (Original) Creo que si venden muebles, lo lógico es que si tienes algún desperfecto con su uso, al pasar el tiempo, sobretodo si las piezas se van desgastando, ellos deberían venderte los repuestos, pero en cambio se excusa diciendo que están descontinuado y no te presten el servicio que corresponde.
Jack was great. Patient and knowledgeable. Helped me get the best bang for my buck. Living room sets and 2 bedrooms.
Great experience with TJ at Ashley furniture, came with my mom to get a dining table set and also an area carpet rug for my couch. TJ the sales rep was very helpful and informative. Looking forward to getting my dining table set and rug delivered
Clifford was Perfect!!!
Shirley Garcia helped me find what I need for my new home!
Cesar was great! Told him what I was looking for and he was able to provide me with several options. The whole process was super easy and efficient.
We had the pleasure of working with Tabare. He was a world book of knowledge. He completely understood our needs and wants and what we were looking for. He was so friendly and understanding. We could not have asked for a better shopping experience. We would highly recommend asking for Tabare when you desire to purchase new furniture. We will definitely work with him again.
Cesar was wonderful,patient,kind ,very informative and helpful. I trust him and would buy again!
Cesar was excellent today! The process was very easy! Always a nice experience when we come here!
We came in wanting a bedroom set, Stephanie greeted us at the door and helped us find our perfect set, she was very helpful, nice, and thorough definitely recommend.
Purchased a bedroom set , one of the night stands came without legs. Called after two weeks to check status and was told it's gonna be two months before I get the missing items
Had a nice experience on our purchase. Abel Otano was the best in providing service and a wonderful attention. He was friendly and went above and beyond. Thank you for making this purchase a wonderful experience.
Great customer service !!
Stephany gave us outstanding service. She was incredibly kind and assisted us with great patience as we made our decision. Her expertise and warm demeanor made our shopping experience delightful. We highly recommend her!
(Translated by Google) Stephany gave us excellent attention. He was very kind and patiently helped us with our indecision when choosing. Their professionalism and kindness made our purchasing experience very pleasant. Highly recommended! (Original) Stephany nos brindó una excelente atención. Fue muy amable y nos ayudó pacientemente con nuestra indecisión a la hora de escoger. Su profesionalismo y amabilidad hicieron de nuestra experiencia de compra algo muy agradable. ¡Altamente recomendable!
Great Service !!! Richard gave us a exceptional performance on the sale, I recommend, ask about him, if you want to have a correct assessment.
Mohammed A. Was very friendly, knowledgeable, and helpful in making our furniture purchase. We will ask for him again for future needs.
Great experience, good customer service. Clifford was awesome!
Caesar and Stephany are very friendly and supportive
Richard was friendly answered all our questions@ showed us a diverse array of bedrooms. His amazing!
(Translated by Google) Abel Otano excellent guy (Original) Abel otano excelen guy
Richard was helpful, patient, and courteous. Anytime I go to purchase furniture at Ashley I deal with him.
Really nice person, honest and take care of is client. Clifford is the person that help us 😉
Clifford P was awesome to work with!!! He took his time showing us several pieces of furniture and helping color match new furniture for my new home. He was very patient with us and figured out solutions even when it didn’t work for me……he made it work!!! We spent a couple of hours with Clifford and was impressed with his manners, his knowledge and talent for helping us choose the correct furniture. We give Clifford a 10 all around!!!! Thanks Clifford Billie and Troy
Went in for a mattress and bought a temperpedic set up. We also bought a recliner and a blanket throw We had a wonderful time. My husband didn’t complain at all. lol.
I had a great experience at Ashley furniture yesterday. My salesperson, Clifford, was the best at giving me information and options for what I was looking for. I highly recommend shopping here.
Richard is a great sales guy, wonderful buying experience!
(Translated by Google) Stephany was very kind and patient. He clarified all our doubts. Excellent (Original) Stephany fue muy amable y paciente. Nos aclaró todas nuestras dudas. Exelente
Cesar was INCREDIBLE! Fast help and very knowledgeable! In and out in less than an hour because I knew what I wanted and he knew I needed to be done before my kiddos arrived! Great experience and can’t wait for my nightstands ❤️
Shirley Garcia, was wonderful very helpful. She helped us make up our mind. She was also very funny and very easy to talk to.
First time buying at Ashley Store and we were very pleased with Richard S. helping us pick our furniture, very good service!
Richard was great! Went the extra mile and got us our couch we wanted.
Thank you so much Shirley for your great night Quality assistance and amazing customer service.
He's great! I would not have bought today if it wasn't for him. He's exceptional.
Mohammed provided excellent customer service without being pushy. We are excited to receive our new theater seats this week!
Been here before jack was amazing with his help 100/10!!
Shirley was excellent and very knowledgeable. Made our shopping experience wonderful.
Ceser was very helpful, polite and friendly. Answered all our questions with total respect.
Richard was very knowledgeable with all the merchandise was very friendly and helpful
Shirley was amazing, thoroughly explained the differences in all mattresses, made us feel extremely comfortable and made the check out process for our bed frame very quick. Will definitely be asking for her next time we come back.
Very knowledgeable, friendly service
Great service maria and eriberto very profesional strongly recomended it
Mohammed was a great sales rep! Very satisified with service and selection of furniture.
Very good service, José helped me choose my sofa and with the whole process afterwards. The payment method was also very easy, I recommend it
(Translated by Google) EXCELLENT SERVICE PROVIDED BY EXECUTIVE TJ (Original) EXCELENTE SERVICIO PRESTADO POR EL EJECUTIVO TJ
(Translated by Google) Shirley took excellent care of us. He explained everything to us with great patience and gave us payment options that were convenient for us! (Original) Shirley nos atendió excelente. Nos explicó todo con mucha paciencia y nos dió opciones de pago convenientes para nosotros!
Excellent service and good people
Shirley was very helpful and has great customer service.
Great prices, friendly people.
Working with Clifford was fantastic. He helped me with any and all of my concerns from measurements to design choices. Excellent communicator and kept in touch with me even when I was not at the store. Love the quality of the furniture at Ashley and the numerous style selections. Thank you.
Richard & Lissette Rivera amazing service I highly recommend working with both excellent customer service
Richard was great and was very patience with me..
Ecelente
I went to the Kissimmee store today and Shirley was so kind and helpful. Thanks for everything.
Richard S. was extremely informative and just a pleasure to work with! Even took time out of his personal schedule to help us with our purchase on his day off.
(Translated by Google) Excellent service Stephany (Original) Excelente atención Stephany
Jack was helpful and knowledgeable, of what we needed. I will back because of him. Thanks Jack
Abel was amazing I told him what I was Looking for, and he immediately found me exactly what I needed. It took me less than 10 minutes to find what I wanted thanks to his help very professional, kind, and efficient.
My sister came in on a random Monday afternoon and weren’t expecting to find anything but Abel Otano was the biggest help. We left with a sofa, chair, and ottoman to be delivered within the week!! He was so patient as we figured out what we liked, what we didn’t like, and what we needed. I can’t recommend him enough!!
I recently got my first apartment and was in desperate need of some furniture. Richard S. was amazing! He was so informative and hospitable. He listened to my preferences and helped me find a wonderful selection tailored to my desires. I’m glad that I came in and met Richard S.! Super prepared for move-in day thanks to him.
Richard was absolutely phenomenal!! Very friendly, very kind and very knowledgeable..I came I. store for just a bedroom set and ended up purchasing a chaise also because he was just so nice..He is an asset to your company..He deserves a promotion.
(Translated by Google) abel otano very good service and very friendly and attentive (Original) abel otano muy buen servicio y muy amable y atento
Abel Otano was very helpful and attentive. He helped us with everything we needed, including matching the colors and everything. We are satisfied with our purchase.
Cesar was excellent in helping my boyfriend and I find our couch for our new apt. He made eveything very smooth & easy. 10/10 recommend!
Richard sales and Liz financed , we really had a good experience. Fast easy , hassle free. Great explanation of materials and terms and options.
Richard was very helpful and provided great service!
Richard was awesome. Made our purchase very easy and fun. Love the sense of humor.
Pleased with store experience. Abel was very attentive,patient,and informative. Went above and beyond. Thank you
Richard from the Kissimmee location was a pleasure to have him as our salesman. He was not pushing and was extremely knowledgeable. It was such a great experience shopping for furniture with him. Make sure to ask for him. You won’t regret it.
Cesar was very knowledgeable. Excellent service. I highly recommend Ashley furniture.
Upon entering the store I was greeted by Cesar, who was very helpful throughout the whole process. Very friendly and attentive. I'm very happy with the customer service that was provided to me and with my purchase.
Good service clifgord
everything went well,Doris was very helpful and very polite.
Excellent experience, every store should have a vendor like Cintia, she is just not there to sell, she will walk you to the process of picking and choosing what it’s best for you! We really appreciate her advise on our options. Thank you Cintia! You are awesome
Cesar Q got the quickest sale from us because he listened and brought us right to what we were looking for. Great service. Easy processing. Can't wait for delivery!
Good Service by Abel Otano , very knowledgeable about the product .and very patient about the entire sales process.
(Translated by Google) Santana very kind and attentive in everything 👌🏼 (Original) Santana muy amable y atento en todo 👌🏼
Extremely disappointed with Ashley Furniture! The quality of their products is subpar and their warranty is essentially useless. I purchased a sofa just a month ago and the stitching is already coming undone. When I reached out to them, they informed me that this is not covered under their warranty. For the price I paid, I expect much better quality and customer support. Would not recommend Ashley Furniture to anyone. 1/5 stars
Thank you for service Stephany, definitely would come back to the store and ask for you!
(Translated by Google) Excellent treatment, thank you Stephanie and Liz for your good treatment (Original) Trato excelente gracias stephany y liz por su buen trato
Had a great time picking out a new couch for our home! Maria was wonderful and friendly and answered all of our questions and had great recommendations for the perfect fit for us! Will definitely return for further purchases!
Shirley and Cesar did and amazing job and helping us find our bed and our furniture for our new home . Cesar has an outgoing personality and Shirley was very detailed.
Abel Otano was a great help! Not a pushover like most salespeople. Will come come back because of his attentiveness and respect.
(Translated by Google) Excellent service from Stephany and also from Mrs. Liz de Acima who advised us and assisted us in the purchase we made. (Original) Excelente atención por parte de Stephany y también por parte de la Señora Liz de Acima que nos asesoraron y asistieron en la compra que realizamos
Ashley Furniture over the years has proven to be one of the worst companies at customer service. Just recently I filed a claim that took several weeks to resolve. Upon receiving a credit memo to replace my furniture I was told that they would deliver my item. Never did the sales person say that they would not assemble my item when dropping it off. Ashley Furniture has made it a habit of late of hiring people who are bad at assembly items or customer service agents who don't explain everything at the time of closing a sale. I had to call customer service to complain that Ashley Furniture has never dropped off an item without assembling it until last week. I am still waiting for my item to be assembled which is currently sitting in a box.
Shirley was extremely informative. She is the sweetest person to work with. Amazing customer service, got us out with a delivery date quick and effectively! Will definitely be back to ask for her for more purchases!
TJ was awesome! Super kind and patient sales person dealing with my extreme indecisiveness. Explained all details and pricing to us and made sure we were happy with everything before we made the purchase. I had never been to Ashley, but will definitely be a repeat customer after this experience. Thank you TJ, we are pleased with our new living room set!
Walked in the store and got greeted right away! And helped me find exactly what I was looking for.
Mr. Rafael was amazing. In and out in under 30 mins.
Santana the salesman was very professional and helpful. It was best that he was also a veteran. He understood my sleeping aches needs and recommended the best mattress and bed set. Thank you Santana for your great service..thank you for your military service.
Richard was the most patient and kind salesperson! I will definitely be back! Thank you so much!
Abel Otano did a fenomenal job attending to us at the Kissimmee store. Excellent customer service!!
Great experience, great manager, great salesperson (Ceaser). I recommend this location.
The best attention, care and kind seller I have ever seen!
Juan Santana was very friendly and knowledgeable. I will recommend him when you are investing in new mattresses.
Amazing. She was very knowledgable and polite in her service.
Jack was Awesome! Very polite and helped us out.
Jack was great. Very polite!
Doris was great! Quick
Richard and Michael provided excellent service!!!
Clifford is an amazing professional salesman and being. He listened to what I was looking for and dealing with and without me mentioning it, pointed me in the right direction and actually showed me the item I fell in love with online. He has great vibes and is very knowledgeable about the products. Thank you for all of you help Clifford! Now I have this comfy couch to sit in and plan my trips to Jamaica. Blessings!
(Translated by Google) Stephany Hernandez is excellent, this babe, a unique service, 100% recommended (Original) Stephany Hernandez es excelente está nena un servicio único recomendada al 100%
I got the pleasure to be assisted by Shirley Garcia! She was personal and friendly. She went above and beyond to help my partner and I find the perfect pieces for our home. Thank you so much Shirley! Great Service and full of knowledge!
I recently had an extremely disappointing encounter. After waiting three weeks for my furniture delivery, I was informed the day before that the item was discontinued. When I attempted to resolve the issue, Julie, the assistant manager, abruptly ended our conversation and was incredibly rude. She not only delayed the remainder of my order but also cancelled it in a disrespectful manner. It's unacceptable for a company to employ such unprofessional individuals who handle customer concerns with rudeness. They certainly do not deserve even one star.
Amazing service from Stephany! She was very helpful, patient and knowledgeable about the couches I was looking at. She was not pushy and allowed us time to look around and come to her when we were ready. Thanks Stephany!
Santana helped me during our visit and I walked out being able to order something I found online and get the exact date I needed it to be delivered. Thanks for your assistance and service!
Very nice customer service. Jose Velez was very helpful on my mattress purchase. I recommend.
ABEL IS EXCELLENT. That's all I can say
Shirley is awesome!!!!
Great customer service, Abel was great! He took great care of us, and made sure we found what we were looking for. So happy with our purchases, Appreciate the service & hospitality. We’ll have this furniture a lifetime
Abel was super informative of his industry. Really appreciate the help from him and taking the time to make sale perfect.
Cesar was amazing made the process quick and easy for us!
Shirley was incredible. Great customer service. She was very informative and sweet. Helped with every question and concern. Definitely recommend if you visit this Ashley. Thank you so much.
Excellent sales team… thanks to TJ Diaz he was very helpful with our shopping today 5 star thumbs up 😃
Excelent service and attention
TJ is the best
Excelent customer service!
TJ was amazing. Attentive, courteous and thourough. He made sure to provide us woth all options available to us in regards to purchasing a sleeper sofa in a room we werent sure it would fit in. He even offered to come in on his day off to help us when we decided to go home and measure our space first. Very nice guy.
(Translated by Google) Abel Otano Thank you a Million, he was an Excellent Seller. Thank you for your attention to us. (Original) Abel Otano Gracias un Millón fue un Excelente Vendedor Gracias por Su Atención con Nosotros
Very good and helpful and knowledgeable!
Very helpful and attentive love the way Clifford Perkins help me get everything I need it.
Cesar did a great job by guiding us to the purchase. Great customer service.
FELICIANO M is the best resource for my business. Her recommendations and honesty way to do business make me go to her every time that I decorate for Airbnb
Great service. Came in and out real quick and bought what I wanted.
(Translated by Google) Abel Otano, very good salesman, professional, polite and patient. Thank you Mr. Abel, I would come from Boston to shop with you again without a doubt! (Original) Abel otano, muy buen vendedor, profesional, educado y paciente. Gracias señor Abel, vendría desde Boston a comprar con usted nuevamente sin duda!
(Translated by Google) Abel Otano excellent service! (Original) Abel Otano excelente servicio!
Richard S. Reminds me how important is to have a amazing sales consultant who could not only sales but makes you be happy for the rest of the day and be back
TJ was Amazing! Best experience at Ashleys yet! Thank you sir!
If you are going to Ashley's you have to see Juan Santana! He was so helpful with our family! He helped us get exactly what we needed for our living room. The set was within our budget, and for exactly what we need for our three MESSY kids! It was an easy and seamless process we were in and out within an hour!!
I came with my wife to the store looking for a sofa, and everything went really well. Shirley was a lovely person.
Juan was a great salesman to help us find our dining room table set. He first asked what we were looking for, showed us the area of small dining table sets, let us browse on our own, came back to check on us, answered delivery questions, and then helped us with the purchase and delivery schedule.
Excellent
Richard the salesman was awesome even though he was from NY
Richard S was an amazing help to us. He was a pleasure to work with to furnish our rental.
(Translated by Google) Stephany Hernández provided us with excellent service (Original) Stephany Hernández nos brindó un excelente servicio
(Translated by Google) The seller Santana served us very well. I highly recommend (Original) O vendedor Santana nos atendeu muitissimo bem. Super indico
Always a great experience! Thank you Jose Velez for your service!
Richard and stephany was really nice. Was good to make this purchase with them.
Cintia was incredibly helpful and friendly. She has a fantastic eye for design and recommended exactly what we needed. We will definitely return and highly recommended asking for Cintia.
Cintia was always very professional during every visit as I shopped for new furniture. I got a great bedroom I like a lot. I came back another day to get a sleeper sofa and helped by Rafael also great. Your new manager Michael was not as professional he mentions in front of a customer about another manager getting fired not professional in front of a customer. You have lost 2 sales because of that a $900 sofa and $2300 sectional. I sure that doesn’t mean much to you big company but Rooms to Go will get my sale for this 2 sofas.
Clifford provided amazing service! Call or go to the store and ask for Clifford. Timely communication and incredibly efficient!
This place is ridiculous! They promise you one thing and give you another . We PAID IN FULL for our couch and received the RAF love seat damaged! On top of that we gave them a second chance to bring us the correct item and here we go , going onto another week later with the INCORRECT ITEM! And now they want to me wait another 3 weeks to receive my correct item , hoping it doesn’t come in damage . There communication sucks and so unprofessional!! We now want to cancel and they do not even bother to compensate you. I HIGHLY DO NOT RECOMMEND THEM AT ALL!!!!!!!! 😡
Maria D was so helpful and patient helping my father and I furnish his new apartment. Highly recommend this location and service agent!
Juan provided me with exceptional customer service today Top Tier.
I went to Ashley Furniture looking for a dining room table. Cesar helped me find the perfect table. He was very helpful and informative. I was able to make a decision with his help. Thank you Cesar!
Abel otano was very helpful and we were very satisfied with his help. This is our second time back to see him
Doris Sosa was amazing!! Thank you!
(Translated by Google) Attentive and receptive. With the time necessary to make the best possible decision adjusted to our budget. Thanks Doris! (Original) Atenta y receptiva. Con el tiempo necesario para tomar la mejor decisión posible ajustada a nuestro presupuesto. Gracias Doris !
Cesar assisted my father and I with sofa beds. He was extremely knowledgeable and patient with all our questions. Highly recommend!!
Best costumer service ever with Richard! Really nice person and good seller, definitely helped me with everything, loved his attitude as well
Richard was amazing and extremely knowledgeable about different items and he was spot on about what me and my girlfriend needed! He really is an asset for your company! Thank you Richard!
Jack was an exceptional salesperson, he was extremely patient and showed us around the whole store with ease. He helped my whole family pick out an amazing living room, bedroom and dining set. We are extremely grateful for all the help he offered and left very satisfied. I will be recommending him to all my friends and family!
Excellent Service! We will be back
Mohammed did an awesome job, he took his time with us and explained everything so we understood it.
Cinta, thanks for great customer service she made it so easy thanks
Abel Otano is such a charm. He patiently showed me exactly the items I was looking for and it was a very happy transaction❤️ thank you for the help! As always, I love Ashley’s❤️
(Translated by Google) Cintia, excellent seller, very kind and patient, recommended (Original) Cintia excelente vendedora muy amable y paciente recomendada
Clifford was awesome! He was thorough and explained all of the options impeccably. Highly recommend his services!
Abel Otano was very professional and pleasant to work with i will return to see him when I return he help me find the right mattress that I needed
(Translated by Google) It was super nice (Original) Fue super nice
(Translated by Google) Mr. Abel was excellent, all the information I needed, I was delighted with the proportion (Original) El señor abel excelente toda la información que necesitaba me la proporción quede encantada
Abel was AMAZING! Ask for him every time! We will be back for sure and ask for him! He has great customer service and professionalism. We love Ashley. .
Salesman was very friendly and helpful.
I had an extremely rude and pushy sales associate. I came in wanting a singular couch. He immediately started pushing full 2000 dollar sets. I was getting increasingly frustrated. All I wanted to do was buy a single couch and ABLE could not get that thorough his head. Then started pushing beds, kitchen sets, you name it. I get commission based positions but gosh dang dude, at least be good at your job. THEN after RENTELESSY pushing the credit card, sets, ect. I get a minute to myself to try and look around. I decide I had a few questions only to find out that he went home for the day. Able sucks and I will not be returning to give him my business. I would rather order online. It literally makes no difference to me if anyone gets commission.
(Translated by Google) Abel Otano...... Spectacular service. (Original) Abel otano...... Espectacular su servicio.
Many options and very informative staff. Many affordable options aswell.
Ohhh my God amazing services!!!!!!!!!Maria Feliciano did great job…….Feliciano thanks for your amazing services…..Also Liz from Acima great job.
We went couple furniture stores, but this location with Ashley furniture was a great experience. Cesar our sales consultant was very friendly, professional, and informative. Thank you brother !
Richard was amazing from start to finish. Great first impression. We will definitely be back :)
Richard was great, checked us out out in no time and was always attentive.
(Translated by Google) Excellent attention from friend Santana. 100% recommended. Always attentive and patient. Thank you. We are Venezuela. Giving our best. (Original) Excelente atención del amigo Santana. 100% recomendado. Siempre atento y paciente. Gracias. Somos Venezuela. Dando lo mejor de nosotros.
Shirley was patient and very helpful. Had an excellent experience. Definitely recommend.
I worked with Richard and enjoyed the best deal and he was informative but not pushy
Ceasar was great. Very helpful!
Driver damaged the couch by dragging it across the cement sidewalk. No responsibility accepted. Poor customer service.
TJ really took care of my family. Great experience all the way around!
Maria was a wonderful salesperson!! I recommend you ask for her when you come to the store!!
Juan Santana
Abel Otano was super-helpfu. He gave me time to look around and when I needed assistance he was great. I recommend him 100%.
Santana was great. He gave us space to browse, checked in periodically in case we had questions and gave recommendations as needed. He was friendly and approachable. I highly recommend a visit with Santana if you find yourself at Ashley in the loop.
Excellent service with personal touch
Abel Otano
We have a great experience buying here. Tj was a really helpful and nice !
(Translated by Google) Stephany Hernández, excellent customer service, product advice and recommendations, detailed explanations and response to all queries. (Original) Stephany Hernández , excelente servicio en atención al cliente, asesoría de productos y recomendaciones, explicaciones a detalle y respuesta a todas las consultas.
Juan Santana was awesome and very helpful with our purchase. Very attentive and friendly he provided great customer service.
Cesar was very professional, explained all the options while not overselling us. We really appreciate him
Abel was extremely kind, professional, and knowledgeable about the products. He made the process super simple.
I just want to say that Cesar Quinonesis a great salesperson. He helped us to get the sectionals that we wanted. He is honest and truthful and he knows what he's talking about. If you're looking for a salesperson, I highly recommend him. Thank you, Cesar
Cesar was great. Ty
Tabare Diaz was a great salesperson, knowledgeable, patient, and respectful. Would definitely shop again with him.
Abel was great and patient while I made a decisions on my bedroom set.
Tj was very helpfull great customer service
Richard had great customer service, made sure that we were happy before we left, great social skill and one of the best assets in this company.
Shopping at Ashley furniture was amazing. Jack our salesman took the time with me. I recommend Ashley Furniture and Working with Jack, he was very knowledgeable about the Different types of mattress and bases I was looking at. He answered the many questions I asked. If you are looking for furniture stop into Ashley Furniture and ask for Jack. You will not be disappointed.
The Ashley in Kissimmee has very helpful sales associates. Doris was knowledgeable and balanced letting me look around with her assistance and direction. When Doris wasn’t available she helped me work with her peer Jose and he helped me purchase the item I wanted.
Jack was very helpful and made our shopping experience fun! Super friendly and very professional
Richard was awesome, very helpful and funny!
Very good customer service! Ted and cintia were very accommodating!
Clifford took care of us in most profesional way. He was very knowledgeable and attentive to detail. Highly recomen you ask for him in your next funiture agenda.
Richard was great, funny and informative definitely recommend.
Our salesman, TJ, helped us find what we needed in a dining room table annd chairs, and set us up for a fast delivery.
Stephanie was super helpful to me and my mother. We were on a budget and she did not try to over sell us with expensive things. We ended up buying a couch and two bed frames thank you so much for all your help
She was great. Would definitely come back
Amazing service. Great attention. Stephany Hernandez was very knowledgeable and on point.
Was excellent!!
This was the second time I ordered online at Ashley's amd the order canceled within 2 days for no reason given. I went into the Kissimmee store and Abel Otano was able to locate the same sofa and ordered it for me.
Jain had the best customer service
Just bought beautiful living room set with Shirley G. And we were impressed with how attentive and informative she was. She was incredibly knowledgeable and helped me find the perfect set at a great price with the best financing options. We will be back for the rest of our home furnishings!!!
Excellent service, very knowledgeable and gentle customer service
So grateful for Abel and his knowledgeable fast service.
Always have a great experience here. Very friendly staff and very knowledgeable also. Cesar was fantastic
If I could do more stars I would, Jack has been a great help from the first day I got here and had extreme patience while giving us more than enough advice and tips. Very helpful guy and I plan on getting more furniture with him! Deserves 10 stars!!
Abel Otano was very helpful and pleasant to work with. I highly recommend him with your Ashely needs. Very friendly and knowledgeable.
Mr. Tabare Diaz is such a good and helpful sales person.. excellent service..
Great experience, Jack was kind and personable helping us finalize getting our new bed frame and bed! Standard pricing overall. No complaints on inventory or help. Was even able to schedule a specific day for drop off around our busy schedule.
Very friendly and helpful!
Clifford is great.
Clifford was great !!!! Had a wonderful experience.
Very friendly. I came in knowing what I wanted and they didn’t try to upsell. Quick and easy.
Abel Otano was great, helpful and very professional.
I loved this place. The experience was amazing. Very helpful and not pushy at all. Especially as young homeowners they really helped us out
(Translated by Google) Cesar is very patient. Very professional and explains things very well. A true gentleman. (Original) Cesar es muy paciente. Bien Profesional y explica muy bien las cosas.Todo un Caballero.
Shirley was very helpful!
Shirley was super professional and knowledgeable. Great experience!
Great Service😀
I was served by Jack on March 8 and I really liked the way he help me to choose some furniture for my house. I really recommend him to everyone when you go to Ashley Store in Kissimmee. Thanks Jack 😊
We had a store credit with Ashley Furniture that needed to be used by today or we would lose it. However, we live in Colorado, so we couldn’t come into the Kissimmee store to see what was available. Everything we tried to find online was ONLY available online. In desperation, I called the store and spoke with an angel named Clifford. He spent a great deal of time with me, giving me product numbers over the phone that I could look up on my end. He helped me find items that would work for us and that used up all of our remaining credit. He was endlessly patient, and I was extremely impressed!
I just wanted to say that everyone was extremely friendly and helpful assisting with my purchase. I got only smaller items (accent pillows, vases and throw) but Abel helped stack them at the counter so I wouldn’t have to walk through the store carrying them around. He also assisted me in taking everything to my car as I’m currently pregnant.
Cesar Quinionez provided excellent customer service. I will definitely recommend anyone I know to go see him
Stephany was very nice and patient while we gave her our list of needs for a sofa. Highly recommend seeing her for your furniture needs, we will be back to see her again.
We walked in and were immediately greeted by Richard. Initially we were just looking for accessories or a small accent table but ended up falling in love with an adjustable base. Our salesman was very knowledgeable, patient and funny. He knew all the answers to our questions and never pressured us into anything. Great experience with Ricard and it was great getting to know him. Thank you !
Shirley was great and helped us buy super quickly and was very attentive:)
The best furniture experience that I’ve ever had. Doris was our sales rep and she made it so easy for us to shop because we had a small idea of what we wanted and you took our ideas and brought it to life. She also gave us a lot of time so we never felt rushed our pushed into purchasing furniture. Highly recommend coming here and asking for Doris Sosa she knows exactly what she is doing and is very friendly and definitely there to make you happy and satisfied with your purchase with no regrets.
Doris was amazing and was very informative. She made the experience so much easier for my partner and I.
I would like to give a big thanks to Cesar Quinones for greeting us when we walk in. He asked us what we were looking for and directed us where to find it. He didn't try to pressure us in to buying something told us if we needed anything or had any questions he would be standing by. He was very friendly and super knowledgeable about the product. We left the store and had an early dinner and talk it over. Called him back super easy transaction and told us our delivery date. Again thanks
Great a very fast service
Abel Otano was an excellent salesman. I will come again
The sales man santa he is berry friendly and has the ability to help you get what you want and finds best options for you
(Translated by Google) Stephany Hernandez I loved her attention!!! He presented us with different options and finally guided us to the best one. Thank you (Original) Stephany Hernandez me encantó su atención !!! Nos presentó diferentes opciones y finalmente nos orientó para la mejor . Gracias
Fantastic service, I went looking for a wall more and I ended up buying a bedroom set, Abel Otano service was superb 5 stars.
Abel Otano is the best customer service
Great costumer service abel otaño provide us all the help that we needed help us with all the process and measurements of out living room great employee i recommend 100%
Rafael found my wife and I exactly what we had been looking for for over 2 years. We had a good experience working with him and we probably wouldn't have found our furniture items without him. We would certainly work with him again.
Jack was fantastic! He found us the perfect kitchen table and was so friendly and easy to work with!
Cesar was great and super helpful!
Very helpful and friendly
Jack helped us out deciding on a bedroom set! His customer service was excellent. Come check them out and get quality furniture.
(Translated by Google) Shirley Garcia treated us very well.. highly recommended!! Excellent experience.. (Original) Shirley Garcia nos trató muy bien.. muy recomendable!! Excelente Experiencia..
Sales man was very helpful, professional,He was very good helping me decide what I wanted , thanks
TJ was the nicest man. We will be back, just so he can help us again!
Doris was sooooo helpful. She gave me time to look around, but she would keep coming and checking on me. She finally walked through with me the items that I was interested in and then helped me with a break down of pricing and other options. She was soooo helpful. Thanks Doris.
Jack Jack was awesome!
Cesar has been a pleasure to work with. Very patient and accomodating to all my demands. Ask for him when you go to Ashley Furniture.
Richard is awesome
I had a terrible experience that I 6 never purchase again from them I made a purchase just less than 2 months and I paid in full at osceola kissimmee fl. they already delivered me a damage headboard and they replace it. I purchased a Kong bed that I only sleep on myself. I noticed it got broken from the other side, and also, the sofa I got from them I noticed today while I'm cleaning it was delivered damaged already which I never paid attention. This is the worst experience I was looking for a high quality since their prices is not cheap and this quality is a trash already. I NEED SOMEONE TO LOOK AT THIS FOR ME. I can't believe this all with 2 months old purchase.
Shirley was very detail, patience and professional. I highly recommend her service. I’m a very happy client.
Our salesperson was awesome outstanding product knowledge. After making our selection check out was very smooth and very detailed. We would recommend Richard for anybody that's looking for furniture at Ashley's Kissimmee location
Shirley was extremely helpful. I had an issue with another sales associate that treated me poorly but as I was about to leave and buy everything online Shirley was able to take over the sale with outstanding service and get me to come in the following day to purchase all of my items. Would recommend Shirley to anyone who looking to buy.
Clifford was amazing! I told him what I was looking for in a living room set & he was on a mission to help me find exactly what I wanted. Took a while but we found 3 pieces from all different collections that blended together for a statement living room! He didn’t try to talk to me into anything I didn’t like or over sell me & understood my vision completely. Wouldn’t have wanted any other sales man to help me with this purchase! Thanks so much!
Jack Dominguez was awesome!! He helped me right away when I walked into the store and was very helpful while I picked out a few extra items for my home. He was also very friendly, polite, and professional! Definitely recommend working with him.
(Translated by Google) Jack and Savanna (ACIMA) were spectacular, they helped me a lot, I really recommend them, look for Jack!! Of (Original) Jack y Savanna (ACIMA) fueron espectaculares me ayudaron mucho de verdad los recomiendo busca a Jack!! De
Best furniture shopping experience.
Ashley Furniture had beautiful designs and had exactly what we needed. Abel Otano was a great help. Made sure we didn’t go over budget and helping us find what we needed.
This is the second time we come to Ashley’s. First time was for a bedroom set and this time for a mattress. Both time we were assisted by Richard S. He is the best representative Ashley’s has. I highly recommend this Ashley’s and extremely recommend Richard. He takes his time with you and doesn’t force you to buy something you don’t want. You leave buying exactly what you came to buy. Best experience ever both times!!!
Abel otano was great. He was able to find the right bed with the right mattress at the right price, and was super helpful and friendly and walked us through and made it a simple painless process
Worked with Jack. He was terrific.
Love the customer service!
I thought that as a customer I would be accommodated for a mattress delivery based on my schedule but of course the sales rep TJ was only able to help with completing a sale and not for my needs. The reason I called him personally to see if the delivery could be arranged at an earlier time was so that I could be present at home during the delivery but nothing could be done not from TU or even the customer service number I called. Due to this , my wife had to accept the delivery at 7:05 pm while I was at work and have one of the delivery guys start asking her personal questions on his way out the door . This is exactly why I was trying to be present during delivery. Because if I already dealt with an unprofessional salesman at the store , what else is there to expect from a delivery driver who should just respectfully deliver and mind his own business. I can’t recommend this store. Much better service at the millenia location .
Brought a dining room sel large table and six chairs on a Sunday. Would not deliver because it was on clearance. Was told to come back on Monday. Someone would be there to help wrap it and load it 4 me. When I went back on Monday with my daughter, I was told I would have to load it myself. Told the worker they can keep it. Seriously, I am 80. The worker who brought the set to us said he would help up. Shame on u Ashley.
Richard help us all the time.. and he was the boss... we always felt great with his service and help... great purchase. We truly appreciate the big help and his carisma... my wife fall in love with him... watch out..jajaja. Thanks for the help.. great customer service experience... tottaly recommended.
(Translated by Google) The best of the best TJ took care of me (Original) Lo mejor de lo mejor TJ me atendió
Ted was very helpful in your purchase. He will go out of his way to make sure you are comfortable with the purchase,price, and payment you can manage while getting what you really wanted Good guy ask for TED
We went to this store and was greeted by Richard. Not only a great salesman but also a great person. He let us walk around and was always available to answer any questions. We bought a sofa and chair for a great price and it was a very pleasurable process. Thank you Richard !
(Translated by Google) I bought 2 box springs and 2 mattresses in this store. I asked the seller for 2 identical kits, but one queen size and the other king size. When I received it, I realized that they were completely different products. I requested the return of one of the box springs and received an email saying it was not possible. I don't recommend this store and I understand why ecommerces are growing more and more. (Original) Comprei 2 box springs e 2 colchões nesta loja. Solicitei ao vendedor 2 kits iguais, porém um tamanho queen e outro tamanho king. Ao receber, constei que eram produtos completamente diferentes. Solicitei a devolução de um dos box springs e recebi um email dizendo que não era possível. Não recomendo esta loja e entendo porque cada vez crescem os ecommerces.
The sales person was efficient, polite and knowledgeable but I must say we purchased a nightmare. Paid $250 for the delivery and it has been a horrible experience. Bedroom furniture arrived on Feb 8, 2024 and the delivery was ok but we are still battleling to get all of our furniture how it should be. First the 5 drawer chest bottom drawer did not open and close correctly. A tech came out to try and repair it (new furniture should not have to be repaired) and was unable to do so. So he had to order a new chest. Then both dresser and chest have a very large and obvious warning label attached to the inside of both top drawers which is the first thing you see when you open them. Apparently glued on to never be removed, not even by the purchaser. Some customers may be ok with that but we are not. So after being advised by the tech and patiently applying heat from a blow drier we tried to remove the label and that was mission impossible. We were unable to remove it and the drawer was scratched up from trying. Another tech came out and stated he could not repair it. He ordered a new drawer. We are not ungrateful but a purchase should never be this complicated. Keep in mind every time a delivery is scheduled or a tech has to come out someone has to be home for a 4 hour window. Needless to say we may have to live with these furniture labels starring at us every time we open our top drawers. Will definitely have to re consider making another purchase from you. Probably not. Unhappy customer
I bought my furniture about a week ago . They came in installed broke the furniture, we reported it n had knobs missing. 2 weeks later still no response n when i called they say they havent been able to come out due to processing the paperwork to be charged . This place is the worst do not buy from here ashley is very in responseable with there customer service 😑
Ask for Jack Dominguez! We have been searching for a sofa sleeper for a few days and we did not have a good experience with one salesman and walked out. We decided to try Ashley one more time in hopes of speaking with a different salesperson. Jack greeted me at the door and things went so smoothly. Within an hour we had purchased our sofa bed within the price point we wanted. Jack understood our situation, he didn’t try to push us into something we didn’t want. He was personable and professional. Thank you Jack for your help! The Manza family
Clifford sales advisor was very helpful and patient and attented to all of my concerns and needs.He is greatly appreciated and the best Ive experienced.
(Translated by Google) Tabare provided me with excellent service, he is knowledgeable about all the inventory, he is very kind, thank you very much for your attention. (Original) Tabare me prestó un excelente servicio, tiene conocimiento de todo el inventario es muy gentil muchas gracias por tu atención
(Translated by Google) Cesar Quiñones Good person very friendly (Original) Cesar Quiñones Good person very friendly
My husband and I received excellent service from Cesar at the Osceola Pkwy Kissimmee FL store
(Translated by Google) I had a very good experience buying from Mr. César. We are very grateful for his advice and good advice. We recommend him with closed eyes. (Original) Tuve una muy buena experiencia comprando de la mano del señor César estamos muy agradecidos por sus consejos y buenas asesoría lo recomendamos a ojos cerrados
We can’t say enough about Abel at the Osceola store. If you need furniture you should ask for him.
(Translated by Google) Jack and Liz (Acima) were very kind to me, they helped me a lot and I highly recommend them! (Original) Jack y Liz (Acima) fueron muy amable conmigo me ayudaron mucho y los recomiendo muchísimo!
Shirley was amazing , she went beyond to help us out.. Great Customer Service
Abel Otano was such a great help today. His professionalism was amazing. He guided us through the process and was very knowledgeable. His customer service was exemplary and would come back just because of him!
Caesar was extremely helpful and made the experience one of a kind. Excellent customer service and should be a model example of how to do things
(Translated by Google) Shirley Garcia, she took a lot of time with me, she helped me choose colors, she was very patient and we enjoyed it a lot, I recommend her, very kind, very sweet and very patient, very professional Thank you (Original) Shirley Garcia, tomo mucho tiempo conmigo, me ayudo a escoger colored, tuvo Mucha paciensia y lo difrutamos mucho, la recomiendo muy amable, muy dulce y muy paciente muy profecional Gracias
My experience at Ashley furniture store was very pleasant,mr Perkins took very good care of us,he was very nice polite and professional We highly recommend Ashley furniture store.
Santana, was a very nice employee who was extremely helpful. Took time to answer all my questions. Gave my fiancé and I space and time to discuss what we wanted. Overall, great customer service.
I was new to Ashley store and I was welcomed with open arms by Juan Santana and he gave me and my fiancé amazing customer service with a smile. With great knowledge of the store and the furniture. Would recommend him to anyone that needs help looking for the right piece of furniture for there home.
Very good experience with Jose. Price was right and happy with my purchase. I will be a return customer.
Cesa Quiñones always helps my wife and I. He is always quick on his feet, and pleasant to work with. Ashely’s is always our go to.
Jose R was very great at explaining everything to us. He was knowledgeable about the product and what it offers. He was an amazing customer service. If you are looking to buy def go to Jose.
Ted is very polite with great customer service!
Juan Santana provided a excellent tour around Ashley. He was kind, professional and look out for your budget. Recommend him for anyone looking to come to Ashley. Definitely coming back.
Shirley was great! Very knowledgeable and attentive. I will be back when the need arises.
Jack was super helpful and friendly toward me. He provided great customer service and is very knowledgeable. When you come here, ask for Jack, you will not regret it.
Very professional and courteous staff. I met my sales rep months ago. Recently, contacted and start making arrangements to purchase my furniture. Top notch, I wouldn’t shop anywhere else.
Stephany made the process easy fast and clear to purchase from. Good experience
Clifford was very helpful and informative.
Juan was great with helping us pick out everything we needed for our newly renovated home & got us a quick delivery date. Can’t wait to see it all set up!
Abel was amazing! So very helpful with our living room purchase!
Jack was amazing! He really took the time to help us find the perfect living room furniture.
Santana helped out and was more than helpful. We had several issues before but he made everything right! And exchanged out furniture with a store credit after corporate would not help us!!
Jack was an amazing and I highly recommend him!
Spoke with Shirley and she was very knowledgeable. She allowed me to browse at my own pace. When I had questions, she was right there with the answers. Look her up if you need new furniture!
Doris was an absolute pleasure to work with. She was the sweetest, most patient person we have ever come across purchasing furniture. Would highly recommend visiting this store and asking for her, not to mention the deals she hooked us up with.
They gave us exactly what we needed at an efficient time frame
Great salesman! Very friendly but did not push. Asked me what I needed and listened to the answer. Helpful and knowledgeable.
My roommate and I bought a couch from this store with the help of mike, he was great. Patient and kind and joked with us and helped us every step of the way. I suggest you ask for him if you ever need any help.
Very patient and helpful. Great personality.
Doris Sosa was extremely helpful and knowledgeable! Will be back to make my next purchases
It was such excellent service from Rafael to the Cepeda family
Today, we made an impromptu visit to Ashley. We were lucky to run into Mohammed who has incredible customer service skills. He was honest about the quality level of the products and made us feel comfortable with our decision. I am very appreciative that he gave us space to think and make our decision. We are so happy with the purchase. Thank you Mohammed! We will definitely ask for you next time We visit the store to purchase our next piece of furniture Love Ashley’s quality furniture! Regards, Lem Casillas
Jack was Amazing. He did a great Job.
(Translated by Google) My experience at Ashley was great and thanks to José Velez for his professionalism and spectacular treatment, you have a good employee, congratulations 👏 (Original) Mi experiencia en Ashley fue super y gracias a José Velez por su profesionalismo y el trato espectacular tienen un buen empleado felicitaciones 👏
Wonderful staff, Cintia and Savanna were very helpful and polite
Shirley and Maria were amazing today., so pleased with everything
Great furniture and the hospitality was great thanks to Clifford perkins
I walked in just expecting to browse around, not wanting to make any purchases. I was greeted at the door by Cesar who was very kind and personable. After a few minutes of looking we were met by Cesar again. He explained in detail the differences between different types of mattresses and really sold us on what was best for our comfort, not what was more expensive. I was very impressed with his service and will definitely be back to work with him directly.
Shirley helped me furnish my entire house and I am so grateful!!
Stephany was very helpful and attentive.
After going to multiple stores , this location ended up being a one stop shop. Cesar was awesome and helped me with everything I needed , from bedroom set to couches to coffee/side tables. He gave me great recommendations and answered all my questions and all at a great price. Thank you Cesar!
DORIS SOSA IS A GREAT PPROF PERSON. SHE HELPED US A LOT SELECTING OUR FURNITURE.
Doris is wonderful highly recommend her
(Translated by Google) Excellent service Stephany, very kind, offered me all the financing plan options and all the furniture options I wanted (Original) Excelente servicio Stephany muy amable me ofreció todas las opciones de planes de financiamiento y todas las opciones de muebles que quería
Shirley Garcia was very helpful , very very knowledgeable, and was an absolute pleasure to work with . Highly recommend asking for her if you come in to Ashley Osceola Parkway
Maria was knowable and helped me with exactly what I was looking for. Very polite
We went in the store just looking and we ended up buying a new bed. Shoutout to Abel for his great service, he was very helpful and understood what we wanted
We came into the store was greeted by Jose V. Very friendly, kind and attentive. Didn't pressure us into a purchase. See him
Jose velez was super friendly and was helpful the whole way he understood my budget and and found me the best
(Translated by Google) Nice place for shopping, service is very good (Original) Lugar agradable para la compras la atención es muy buena
Incredibly friendly and helpful. Lots of options and we found the perfect sofa for our place. Shirley helped us with our purchase and was helpful and informative without being overbearing.
We purchased a 6 piece Queen Sized bedroom set and paid in full on 1/6/24. Since then, there have been 5 delivery attempts that have all included damaged furniture that my parents have refused. See the sequence of events below: Delivery Attempt #1 on Jan 11, 2024: Furniture was filthy and scratched; not in original boxes and wrapped in quilts. Delivery was refused and sent back. My parents followed-up with salesperson, Stephany, who assured them that they would be receiving a premium delivery service at the next delivery attempt and that all furniture would be in its original packaging. Delivery Attempt # 2 on Jan 19, 2024: Furniture was in the same exact condition as above. Furniture was once again not in boxes and wrapped in quilts. Delivery Attempt #3 on Jan. 24, 2024: Received in original boxes and brand new EXCEPT for B633-46. Five Drawer Chest. The chest arrived off-balance with a leg completely broken off. The delivery team noticed right away and took it back to the truck. Delivery Attempt #4 on Jan 30, 2024: The chest arrived in WORSE shape than attempt # 3 in a badly beaten box. One of the legs was completely broken AGAIN (photos included). At this point, my parents spoke with the original salesperson and threatened to have everything returned for a full refund. The salesperson, Stephany offered a $50 gift card for our troubles. My parents were not satisfied with this and the issue was escalated to Nilsa at the store office. When my parents asked to speak with a manager, a manager was never readily available. A manager on duty eventually called my parents back and offered a $100 gift card and said that's the best they can do. He assured that the next delivery would be fully inspected before delivery and that they would not run into any more issues. My parents made it clear that they are fed up with the excuses, frustrations, headaches and missed days of work to receive these deliveries. But they took his word that the next attempt would be handled with care and priority. Delivery Attempt # 5 on Feb 9th, 2024: Once again, the chest was wrapped in quilts and not in boxes. When the quilts were removed, the delivery team noticed and pointed out a crack next to one of the drawers. They refused the delivery and the chest was sent back. They are now pending a 6TH DELIVERY! As you can imagine, this whole ordeal has been incredibly frustrating. My parents have had to miss days of work, expecting these deliveries and have not been able to fully settle into their new home without all of the furniture that they have expected to have by now. The store management team said that the best that they can do is offer a $100 gift card for their troubles. Considering that they spent over $3,000 and have now had 5 failed delivery attempts, this is incredibly unacceptable. We have reached our boiling point with this process and want this rectified. We do not feel respected or valued as full-paying customers. We have been more than patient and respectful throughout this process, but have not gotten the same treatment from Ashley Furniture, We expected to have everything delivered, brand new, clean and in mint condition in ONE DELIVERY. Offering my parents a $100 gift card to use towards a future order is absurd, considering they will now be hesitant to do business with Ashley Furniture moving forward and they have lost out on work & pay because they've had to stay home to receive these deliveries. This is just a terrible way that they've been treated and prioritized. See the attached pictures from our multiple deliveries. Incredibly disappointing experience with management giving us a ton of excuses and no solutions despite us paying in full for an order that cost over $3,000. Makes you wonder why our family was not prioritized and respected.
Ted K was great answered all of our questions and was very polite and friendly!
Great customer service. Furniture was delivered as scheduled.
Doris is amazing. Go see her she, will take care of you. Thanks for the new bed and couch!
Great customer service very helpful Ted Kramer was excellent Thank you so much.
Excellent service.
Abel is great person to deal with and definitely gave great ideas!
We loved the seller's service (Stephany).
Very knowledgable and great customer service.
I do not recommend it, the materials are cheap, they delivered the two damaged tables to me, I cannot return them due to their policies, totally disenchanted with what I bought .The same day I called to make my claim and what I received was that they hang up the phone twice.
Cesar helped us and was very quick with check out while also explained the full breakdown easily
Richard was awesome! Quick and easy transaction!!!
We only buy furniture about every 10 years. It's an expensive investment so we want it done right. This place was amazing. First of all, the manager Michael was incredible as he literally came over to assist his salesperson. It's rare to find a working manager who will actually support their staff and interface with the customer. Also Shirley was a great salesperson who was cordial and very attentive to our wants, needs and budget. We bought from Ashley the last 20 years. Their furniture is great quality too. Thank you.
Maria was great and made the experience quick and easy.
I highly recommend Ashley Furniture in Kissimmee, Florida! Shirley Garcia was so helpful, knowledgeable and super friendly! Shirley helped us furnish our new home. Special shoutout also to Mo whose boundless energy helped us get everything done quickly and effectively!
I just purchased outdoor furniture for my outdoor space and had a great experience with Ms. Doris, she was patient and informative. The overall service was amazing. Will definitely be back to see her for future purchases. Thank you!!!
I changed my review from 5 star to 1 star. This is the worst experience I have had in years: After the sales person (Richard) sold me on the bed set (including Bed, Dresser, Mirror and Night stand), together with a living room Set, the furniture arrived missing a dresser and with one bed rail broken (chipped) see photo. Richard knew I took the day off today just to wait for the delivery and set up before I fly to bring my furniture from Cali… now I don’t have a dresser for my clothes. (Which was the item I needed the most). I just called the store and told me that the dresser will arrive in two weeks! Should the store expedite delivery? No! They don’t feel like it … why would they go the extra mile to fix a mistake of a sales person who accidentally forgot to include a dresser in my order, and all he was focused on is to run my CC and close the deal… but going over the order and making sure the items are all accounted for? NOT important! You created a major inconvenience for me, not to mention I have a broken bed rail ! And the store couldn’t do anything for the inconvenience. And for that, I will never give them my business, and I will make sure customers I know stay away from this store that simply doesn’t care!!!!!
(Translated by Google) I love Ashley furniture, I have always bought there, good service, I recommend it💯 (Original) Me encanta Ashley furniture siempre he comprado ahí,buen servicio lo recomiendo💯
I bought a dining room table 7 months ago. The entire surface started peeling after 4 months and got worse. I called and had an Ashley technician come round only to tell me it was due to normal wear and they are not going to correct the issue. I will never buy from Ashley ever again.
My experiece was amazing with Stephany Hernandez,, she took the time to answer my questions and concerns with the measurements of the living room and the space this furniture will be,, She was knowledgeable and let me know if the furniture will fit in my home,, unfortunately the living room set I want was too big for my home ,, Thanks to her measurements she took and the sketch she did to explain to me why will be a bad idea,, I'm very grateful of her for being so helpful and honest with me,, then she show me the alternative and options that I have. Stephany Hernandez is not just a sale rep, she care for her customers and make sure they are satisfied with their products. Now days is hard to find a good and honest sale rep,, that put their customers first and not their commission. I left the store with a living room set, dining room set and other items, thanks to her good services and time given to me. I'm super satisfied, THANK YOU STEPHANY HERNANDEZ. 😊
Richard great salesman took care of me and my family, very knowledgeable and friendly. I will recommend this store and his service to friends and family.
Very professional
Very nice sales plan, very informative. Beautiful living room, couches and chairs. Made it easy to Select our beautiful new furniture. Quick delivery!
Easy purchasing experience - no high pressure sales and Cintia was very knowledgeable about the leather sectional sofas. We were able to focus in on the best options and make our un-pressured decision easily. Checkout was relatively easy.
Cesar helped me when my online order was messing up. He was super patient with me and helped me order my dream furniture!
They don’t aloud to buy online and delivery at another address. Went to the store NO ONE was welling to find a solution, they all are Latino salespeople that don’t respect other Latinos business . Make a better use of your hard earned money go SOMEWHERE else.
Sales person kept hovering, not quality furnature.
Friendly and competent service. The saleperson was training a lady and he still quick to.complete my purchase. Well done. I was very impressed
Sales associate Cintia Lencina was amazing and helpful as well patient with helping me.
Excellent service, very knowledgeable and professional. Product was in stock and delivery available within 2 weeks.
Worst experience ever. Purchased a couch on Black Friday to be delivered 11/15. Order was pushed back until 11/21 which is fine…. Until it was delivered missing a cushion. Delivery team contacted dispatch about this and we were told they would FedEx us the pillow, but it would arrive after Christmas now. A week later with no update, we went to the store and were told the store would contact us by end of day if the company hadn’t yet. No one contacted us. Called the next day to find out they couldn’t ship the cushion and a tech would have to pick it up and deliver. Asked to speak to a manager in regards of the promise they would call and didn’t, they took my number and never called…again. Today the cushion was delivered finally…except it was just the stuffing! No cushion cover or anything. Had to contact again and they stated I shouldn’t have to pay since it’s under warranty… but we never received the item to begin with. At this point we are 3 weeks from our couch being delivered and still missing items. We even paid extra to have it assembled. I would return the couch but given the process to receive my full item, can’t imagine how that would go. This store was happy to take the full payment at purchase but still cannot deliver the full product or even call back. I advise others to be very cautious before buying.
Good prices. No hassles. Great experience.
Our representative Clifford has great customer service skill and is very knowledgeable.
Beautiful furniture and great customer service.
The warehouse center is horrible. I waited two hours to pick up my sofa. Then the staff is rushing trying to get ready to leave at 4:30pm when there is a bunch of people waiting to pick up they orders. They close at 6pm do not sure why. Thats not acceptable. Corporate needs to take action and fix that. Something needs to be done to change the customer experience. I see to many bad reviews here. Change had to be made:
I had an amazing experience with sale representative Clifford. He was great because he showed me what I was looking for. He gave me time to think about what I wanted. Then he was available and gave me information and in put. It shows he has knowledge of products which is great. This is how representative should be. He was pleasant and I loved how he made me feel welcome right from the start. I highly recommend to ask for Clifford to get the best customer service you deserve.
Good place but pricing too high for the quality of product offered
We dealt with Clifford. He was the most amazing person. Not pushy at all. If we had questions he was there but was not down your neck. Asked what we were looking for as far as theme and gave us ideas and let us roll and make our decisions. I highly recommend if you use this store please ask for Clifford. Thank you so much Clifford for all your help and being an amazing person.
(Translated by Google) Excellent service 👌 (Original) Excelente servicio 👌
Bought my furniture in June of 2023 and a third party company delivered my furniture since i guess Ashley now cuts corners wherever they can and these two men did not secure and install my bed properly and the bed broke in October and I did all of the proper steps and contacted Ashley and sent over a "technician" who did nothing and corporate tried to tell me they have no record of me making any claims. Also the staff in this store is useless and cannot manage to help their customers, they would rather make a sale and then abandon you. I have been sleeping on the FLOOR for 2 months and have a broken California king bed frame. Now i am stuck paying monthly for a broken bed. I even went to the Department of Consumer Services for the State of Florida and Corporate could not even respond. I have NEVER had the piss poor service I have had with Ashley's until now. NO ONE has reached out to me about getting this matter taken care of.
Excellent customer service provided Cynthia, thank you!!
(Translated by Google) The lady was very friendly and had all the necessary information for us. (Original) La señora fue muy amable y tenía toda la información necesaria para nosotros
Ashley furniture is a great place to shop. My Wife and I went there because another store didn't have the dresser we were looking for this was our first time here and let me tell you this is a awesome store. The store was clean and stocked with tons of furniture instantly the salesman Jose greeted us at the door and proceeded to show us dressers. He couldn't do enough for us what a great salesman this guy was and from start to finish everything went smooth. To make a long story short we found the dresser we wanted and it is being delivered in just a few day's. Hats off to Ashley furniture and the staff for getting the job done!
Scammers. If you truly want to buy something and you’re looking in the store - do not buy there. Go online and buy the item you liked - that is the only way you can return or replace in the 72 hour window. If you buy IN STORE, you are out of luck on any return or replacement.
Hate that it had to come to me posting on here about Ashley’s service but since I haven’t got a phone call back from corporate or a solution in getting my dining room set that was promised before Thanksgiving, here it goes. Not only did my husband have to drive TWO hours to a Ashley’s warehouse to pick up our dining room table because the salesman said it would get delivered after thanksgiving, we discovered that night that the legs to the table were MISSING. Mind you we were hosting thanksgiving the very next day. I immediately called the salesman and informed him on what happened. Of course since it was the night before Thanksgiving nothing could happen. I had to scramble that night trying to look for tables and chairs. Let’s fast forward to that Friday (after thanksgiving) I show up to the store located at the Loop right when they opened. Spoke to the regional manager, Cynthia. When I started expressing my complaint she started to say I had to call the 800 number for all “delivery” problems. I had to express to her my frustration more and explain to her the warehouse is a image of Ashley’s. And how my husband not only wasted his time driving there and back but I truly felt we weren’t getting the best of service to resolve this. She offered me a $50 gift card for our troubles. That is less than the gas and time we put in to pick up that table. To make things worse she stayed the warehouse was closed this weekend and Monday, that I won’t probably get my table till next week. This is unacceptable and I have no choice but to post on here since no one has been able to get us our purchase and no call back from the 800 number. I am truly loss for words on Ashley’s customer service, I will never be shopping there again after this experience. UPDATE AS OF 12/5/23 We finally received the missing pieces after waiting two weeks, only to realize there was a HUGE piece of wood missing at the bottom of the base. So not only have we been waiting since before Thanksgiving, but now we have to wait to get this “chipped wood” resolved. I have no words other than DO NOT LET THIS HAPPEN TO YOU TOO, this is a huge disappointment and I should’ve just went to another furniture store from the beginning of our problems. UPDATE AS OF 1-18-24 We finally received our piece that was originally damaged. I have to say thank you to Michelle in corporate for expediting our shipment from MARCH to today. After this experience unfortunately we won’t be shopping at Ashley’s in the future.
please don’t waste your time your money or your energy. This store is totally awful. if you like nightmares, and not dreams shop there I Purchased, a bed and broken the first night , almost 3 weeks my bed still broke and now I don’t know what to do. I reached out to them Still waiting on a call back. this store is totally disgusting. If you’re planning on shopping, please take my advice and find another store. Honestly, I don’t even understand how they have three stars. buyers please please be aware of this awful disgusting store and come here you will regret. Very disappointed my first purchase and my last. I had very high standards for this furniture store but I didn’t do my research well.
Richard S. was very helpful with my purchase decisions. Thank you!
Shirley was friendly and very knowledgeable about all the furniture. Answered all the questions. Thanks for everything
Very help and kind customer service. And very in answering my questions and concerns.
Agent was knowledgeable, fast and to the point. I will do business with them in the future.
Excellent
What a easy way to shop for really nice furniture, I was in and out in 30 minutes and got exactly what I needed.
All they care about is collecting your money, when you have an issue, they will never look your way. Never buy from them, the worst experience ever!
The people here are awesome , I witness they helping hundreds of people get new furniture all well it's being remodeled. And guess who's doing the remodeling, yep ME
Doris was a wonderful sales person and helped me make my purchase quickly and easily!
TJ CORDIALLY GREETED ME WHEN I ENTERED THE STORE. HE HAS EXCELLENT INTERPERSONAL SKILLS. I MADE A PURCHASE. I WOULD RETURN AND ASK FOR HIM. BEST FURNITURE SALESPERSON I HAVE EVER ENCOUNTERED. AN ASSET TO ASHLEY IN KISSIMMEE. .
Richard was amazing. My wife and I came in earlier today not looking to buy. Just look. We came back later in the day to purchase. The mattress is great. The service with Richard was phenomenal. The service is what made us comeback to buy. Richard thank you so much for all your help and patience. I highly recommend coming to Ashley’s. Come see Richard.
Great furniture store.
Awful customer service. Don’t shop here.
(Translated by Google) Good, normal prices (Original) جيد اسعاره عاديه
Cesar was absolutely incredible! Very helpful and insightful. Made shopping for our new home enjoyable and easy.
Was excellent with Shirley Garcia 😊
(Translated by Google) Excellent service from Stafany Hernandez, careful in her recommendations. (Original) Excelente atención de Stafany Hernandez, esmerada en las recomendaciones.
(Translated by Google) Excellent service, beautiful furniture, good prices. (Original) Excelente atención, hermosos muebles, buenos precios.
Richard did a great job for my wife and I. Thank you for helping make those selections.
Working with Abel Otano was absolute pleasure. Very helpful and knowledgeable about products.
My Experience with Ashley? Imagine your worst nightmare of being lied to, ripped off, then ignored for 7 months, and now blocked. Welcome to Ashley Homestore! I purchased a house full of furniture from Ashley (Loop area of Orlando) and PAID in full, with the 100% promise that if I change my order before delivery, I will be FULLY REFUNDED ANY OVERPAYMENT. Then before delivery I REDUCED my order a bit. Will they refund me my money? Will they answer my calls? Will they entertain me when I visit? NO, NO, and NO. And NOW...my salesman HAS BLOCKED ME!! Zero integrity. I was scammed plain and simple. Funny thing is that after my first order was delivered, I needed to add some things. They still assured me that I would be refunded what they owed me, but forced me to pay for the additional items, until they could "take care of the paperwork". That was 7 months ago! Never will I ever step foot in that place again. Like ever. For the rest of eternity. Unless perhaps if it is with my attorney serving them a subpeona or a lawsuit. In fact, my next step is to contact the State Attorney General. If enough of us speak up about Ashley's unethical business practices... Is it obvious I am angry? "Seething" is what it feels like to be lied to, and fall for it by the smooth-talking salesman who preys on innocent folks who just want to enjoy the comforts of home with a few pieces of furniture. You want to believe that they will behave with integrity. But take my word for it, DON'T FALL FOR IT with Ashley. Save yourself the nightmarish experience. Stay away!
Our experience with Ashley today was great. We found the perfect patio furniture we were looking for. Our sales rep, Abel Otano was fantastic. He was very helpful in helping us acquire all the info we needed to make our purchase. We have been faithful customer with Ashley for years & will be returning for years to come. Thanks to Sales Reps like Abel Otano.
Friendly service by Mr. Ted Kramer. He was super helpful and took his time assisting my family and I.
DO NOT PURCHASE THE PROTECTION PLAN ITS A SCAM!!!!!
Our sales person in the mattress section, Richard I believe was incredible. Really enjoyed his candor and he sold us on a new mattress.
Dorris Sosa is a wonderful person. She’s very respectful and courteous and she went out of her way to make sure I understood everything and very helpful helping me in my purchase. I’m very happy. If I need a piece of furniture defenetly I’ll go see her at The Ashley store at Osceola in Kissimmee Fl.
(Translated by Google) Excellent seller ABEL NATOO, very patient, found what we wanted EXCELLENT attention (Original) Excelente vendedor ABEL OTANO mucha paciencia encontró lo que queríamos EXCELENTE atención
We had a great experience today at Ashley Furniture. Clifford was great.
Abel was so pleasant and knowledgeable! Please contact him for all your furniture needs.
RICHARD IS THE SALES PERSON WHO HELP, ME WAS EXCELLENT, HE WAS FRIENDLY, AND HELPED ME GET THE MOST DEAL AS POSSIBLE, HE IS VERY NICE
Great service.
We want to thank Clifford for the excellent sales service provided to us during our recent purchase. Very honest and Professional. We would definitely turn to him for future purchases and refer him to our friends.
(Translated by Google) The best furniture to buy at moderate prices, the service is very friendly. I recommend it. (Original) Los mejores muebles para comprar a precio moderados, el servicio son muy amables. Lo recomiendo.
With an idea in mind of what my wife and me was looking for and wanted, store representative/advisor Mr.Clifford Perkings is the most professional and knowlegde person we interacted with. My wife explained to him what she wanted and after several options we both were very satisfied with the treatment, allention to details he gave to us while we pick our furniture. He gave us no pressure and gave us his devoted attention, respect and been courteous while we finalized the paperwork. It was pleasure doing business.
Even though the store was under construction it was still neatly organized. Staff was friendly and helpful finding the pieces we came in for.
Very personalized service, showed me exactly what I was looking for and at the price I was looking for. Amazing service!!
Our salesperson Maria was very helpful and knowledgeable.
Absolutely amazing. Clifford and Savanna were very helpful. They made it easy to find the bed i wanted plus gave me a very big discount. Couldn't ask for better representatives. Thank you so much.
Jack was honestly so patient with us, helped us select amazing pieces for our bedroom, living room and our dining table. He was so kind and patient with us. We went to endless of furniture places. He was the only sales consultant who walked through the store with us took his time going over pricing and working with my budget. Thank you again Jack for being so kind and taking your time to help us.
We got a great bedroom set! Just ask for Jack he is awesome!
Shirley Garcia is the best. She went above and beyond to help me find the perfect items for my new home. I was very impressed with the level of customer service. Shirley kept in constant contact with me through out the entire process. Her knowledge of the job is next level. We will definitely be back to complete our new house. Shirley I can’t THANK YOU enough we’ll see you soon.
Shirley Garcia is the best FIVE star customer service. Her consistency made us come back to make another purchase within the company. Her excellent customer service skill phenomenal. Thank you Shirley
I don’t recommend buying there , they lie on sales , no exchanges no money back I had a nightmare with them , trying to exchange a Tempur Pedic mattress , I made like 30 phone calls to customer service to fix that also went to the store and they blame each other , so I went to the store to cancel the order they said to wait 7 days for money back and pick up the mattress was July 29 /23 nobody show up or call , so August 15 I put a complaint with BBB nothing was done so finally September 13 they pick up the mattress but No money back , they want to give store credit if I don’t use within 60 days I’ll lose the money $ 4449.51 beware of this place.
The sales men help us a lot!! Very friendly… many furnitures to choice, faster delivery!!
If you’re ever shopping at this Ashley Home Store. I highly recommend you ask for Shirley. She was extremely helpful and knowledgeable. Not only did I have a great experience over the phone, I went into the store and received an amazing experience!
Rafael was awesome! Helped us find what we needed, including mix and matching. Also great in-store entertainment, jumping over couches, lifting furniture with his cane, fun times!!
Very helpful of working with budget
(Translated by Google) Excellent attention I loved it (Original) Excelente atención me encanto
Our sales rep was very helpful professional and going the extra mile
Had a great experience. Our salesperson was super attentive and truly made us feel comfortable with our purchase here. He answered all questions without making us feel like we were inconveniencing him in anyway when wanting to explore another options or changing our mind! Excellent service.
It was a good experience. We stopped at the store the first time and browse around at living room furniture. We left and stopped at several other furniture stores. We did not like what we saw at the other furniture stores. We decided that same day to drive back to Ashley’s after running around all over Orlando looking. We decided to purchase our living room furniture at Ashley’s.
Great service and good quality items
Doris is a great Salesperson, she was very patient and professional with us during our visit. She showed us a lot of items and did not pressure us to purchase items that may not fit our needs. I highly recommend her.
The service was excellent, and the customer service was exceptional. He truly assisted us in finding the perfect sets and deals.
please don’t waste your time your money or your energy. This store is totally awful. if you like nightmares, and not dreams shop there I Purchased, a sectional delivery date, kept being pushed back long story short, almost 3 weeks for my sectional to be delivered. When it was delivered, it was placed on the ground and. my brand new sectional was delivered, dirty from the ground. I reached out to the manager spoke with him he promised that he would help resolve the issue that was my first and last time speaking with them. Still waiting on a call back. this store is totally disgusting. If you’re planning on shopping, please take my advice and find another store. Honestly, I don’t even understand how they have three stars. buyers please please be aware of this awful disgusting store.
They are very bad. I took orders from them, and they sent me two wrong orders, and I went to them on the same day, and I sent a message also that the order was wrong, and they did not care, and I said I want to return it, and they told me that the delivery person should have taken it, and I told them that I spoke to them and he told me that I should go to the store, and I went and they lied and did not accept To change the request and not to return the items, and more than a month and a half, and I go to them every few days and tell them and they promise me, and then they do not respond to him, and I spoke with the manager and he said he will call me within two hours and he did not call and I went there and also every time I meet someone and he says that he will help me and that he is right with me and that he is within Two days it was returned and they were not returned. I really hated Ashley the first time I bought from them and the last time
The team at this location is absolutely fantastic! I can’t say enough good about Stephany, Michael, and Randy!! My brother and his family lost their home to a house fire 2 days ago and were moving to their new place so they moved the renters insurance and lost basically everything since the home wasn’t covered that day. The amount of compassion, and care, and kindness they all showed was so very appreciated!!! These are the kind of people that make the brand that much better 🫶. Thank you so much to your team!!!
One was shopping for a Bed set and Sell rep did a great job letting choose he wasn’t pushy and he let me make my own decision. Price was higher than what I was willing to spend. But all in all a good experience. PS price was lower the mattress firm and I got a little more stuff
I purchased and paid for some goods-$1500 worth. Then was called ar 8pm by the sales associate that his boss had said he couldn't sell them and that the sale was off. Even though I had paid for the goods.
I always end buying at Ashley store, best experience with them. Highly recommend
I found what I was looking for….. Shirley!! Was great and very helpful, will definitely go back 😁.
I love the selection and quality of the furniture at Ashley’s. Jose is the salesman who helped me with my purchase and he was very helpful best yet he listened to what I was looking for. Also Liz was amazing and helpful as well. I will be coming back for other pieces of furniture for my new house!
The service was amazing, no pressure I looked around without harassment. Shirley and Ceasar are the best....
Alex was great helping us pick couple of comfortable chairs for our living room.
Great customer service in store.
Clifford was great. Very informative. The best part of my this purchase was that at NO point did he make me feel pressured or rushed. He educated us and gave us the space to decide.
I can even express how frustrating and disappointed my experiences with a claim with the care team from Ashley has been. My issue was SUPPOSEDLY escalated and customer care never responded nor resolved the issue. Please stay away from this the brand and store. As a store Manager you should have another escalation method and power with corporate. I paid for furniture that was manufacturer/assemble incorrectly.
Great attention and a lot of different styles to choose from. Santana assisted us for the second time, he’s really helpful!
When to buy mattress and receive great customer service also brought the base. Cesar was really professional will come back if I need another furniture in my home.
Shirley Garcia was Amazing help! We came to this Ashley's a few times before and she was always respectful of our space with looking around and being on stand by with for questions. Today we went in again and where there for 2hrs lol and she was so patient with helping us get our bank for our buck. We left with a beautiful bedroom set and mattress. She will be our go to person moving forward going to Ashleys ! Thanks Shirley !
I gave one star because I had to!! Ashleys sales associates are scam artists they do everything to convince you to buy warranties for your furniture, ensuring you’ll be covered if something happens to your furniture (“IT COVERS EVERYTHING THEY SAY!”) and because the pamphlet is vague you believe them.. Then when you try to use it, they come up with every reason why the warranty doesn’t cover you. If it was a spill due to wine I’m covered but they won’t cover a stain caused by another liquid??!! WHATTTT?!!! Doesn’t even make sense for warranty for OUTDOOR furniture not to cover Rust, water Stains and discoloration!! For patio furniture!!! even if you use the furniture cover they provided. Just be honest provide people with the true!!! STOP WITH THE GRAY AREAS!
Great sales person
The Sales Representative was very helpful, and with excellent customer service.
Was not delivered in the time frame as promised and when I emailed to get information about the status and why it wasn’t there, I got no reply
We went into but a sectional, and we’re a little concerned walking in as to negative reviews delivered from people around us. When we walked in Jack greeted us and was a huge help. He was very professional and polite. Also, he answered any questions we had concerning fabric, warranty and the structure of the furniture. Overall it was a great experience.
I knew what I needed and Jorge cut to the chase and gave me options - great experience
Great for what I wanted
Great customer service
I just left the store located on Osceola pkwy orlando where I entered I was served by a guy and I simply asked him that I wanted someone who spoke Spanish and he told me that because I was in America that I had to speak English!!!! I preferred to leave the store with that lousy attention, yes I speak English and not only English I speak Italian and Spanish but I simply wanted to be attended in Spanish. Day 07/08/2023 time 2:34 pm what a big disappointment I received this day, they should take action on this.
Super comfy, we love it ,best to relax and takes nap.
The salesman was very helpful and did a great job helping us pick out what we wanted.
Clifford and Mike went above and beyond helping us choose our bedroom’s furniture and mattress. Excellent service, thank you!
My experience was great. My sales rep was very knowledgeable and was able to answer my questions. I decided to exchange one item for another and I was able to do this without any difficulty. The personnel at this store were very kind and helpful.
We had a great experience. The staff was extremely helpful, especially Rafa. He helped us to select all the pieces needed to furnish our home with eased and with great detail. Not a salesman mentality but more as a family. Will go back in the future for sure.
Good sales person. Knew his stuff.
(Translated by Google) A spectacular experience and fast service. (Original) Una experiencia espectacular y un servicio rápido.
The Staff Doris S. was very helpful and listened to me for what I needed. I left there with exactly what I came for, 5stars for Doris and thank you
Maria was super helpful. She helped me choose all the furniture that I was looking for in my new place to live. Showed me several different pieces of each furniture til I found the right one that would fit me and my Vision of my home.
(Translated by Google) Excellent (Original) Excelente
I just got my delivery. The top is coming off , doors not closing, have cracks. Called customer care, the person needs a picture right away in response to an email, very pushy, gave us 2 min to send it , okay gave it..now She cannot confirm the date technician will be coming ..- ANOTHER DAY due to this purchase we have to take off from work to be home. Called the store before delivery to do a change, won't answer 6 calls that was made, won't return voicemails, rerouted to customer care who keeps saying "You have to call your store " knowing that the call is rerouted to them...If the same furniture is available anywhere else please don't go with Ashley. Worst experience.
Ralph was awesome! He was friendly, helpful and knowledgeable. He has a lot of patience and made me feel like a valued customer. I had a great shopping experience, they have a good selection of furniture.
(Translated by Google) The worst furniture store when you enter they take great care of you then the furniture arrives and they say that they assemble everything for you and they only assemble what they want but when they are selling they tell you that they are going to assemble everything for you and it is a lie, then they went to return what they didn't put together and they didn't let me either so they are some living people who work at their convenience and by the way a dining room chair that hasn't even arrived 15 days after it arrived and I sent a message to the seller and he never responded, the furniture They are not cheap at all to arrive like this (Original) La peor mueblería cuando entras te atienden de mil maravillas luego llegan los muebles que dicen ellos que te arman todo y solo te arman lo que les da la gana pero cuando están vendiendo te dicen que te van armar todo y es un engaño, luego fue a devolver lo que no me armaron y tampoco me dejaron entonces son unos vivos que trabajan a su conveniencia y de paso una silla de comedor que no tiene ni 15 días de haber llegado ya se pelo y le mande mensaje al vendedor y nunca respondió, los muebles no son nada baratos para que lleguen así
The 5 star review is not only for Ashley furniture (the quality, variety, and price) but a 10 star review for Jorge Melendez. I repeat be sure to ask for JORGE MELENDEZ! We had to furnish an entire home. He listened to what we needed and what our “look” was and showed us multiple pieces. In all price ranges. He made suggestions of what would be worth spending money on vs not. He was not pushy nor bias. He gave his opinions when asked but really let us pick our furniture for what we were looking for. He told us where we could get the best bang for the buck. He knew the furniture inside and out. Very knowledgeable! He was patient, organized, and really made us feel like we were the only ones in the store and his attention was 120% on us the 4 hours we were there! Ashley furniture is comfortable and affordable. But the shopping experience comes from the sales representative himself, Jorge Melendez! We will come back to Ashley to work with Jorge again in the future!
Clifford was very nice, professional and patient. He showed me all of my options and made sure I was very well informed. Would recommend to anyone coming to shop here!
Sale was easy witt salesperson, she was patient, couteous and knowledgeable
Abel was my sales associate, very professional and helpful.
Great Experience! Ted was my salesman and he was terrific going over all the mattresses. Though they weren't sure how I was buying, everyone worked together to get through the process. Great job everyone!
We spoke with Juan Santana who assisted us in finding our outdoor furniture and our daughters bed. Extremely satisfied with his assistance.
Bad service and they try to scan you with extra insurance and delivery, it's hard to find someone who speaks English
(Translated by Google) I found what I needed (Original) Encontre lo q necesitaba
We would never purchase anything from this store again. Delivered a malfunctioning sofa in October and we are STILL waiting for it to be fixed. When you try to call the store no one answers, when you finally do talk to someone they either don’t know what they’re talking about or have no authority to help you. It took my husband going all the way back to the store to even speak with someone, but we still have no resolution. And we purchased the protection plan! But apparently you can’t use it for a year. So we will have a broken electric sectional for a year. 0/5 stars.
Raphael was amazing helping us!
(Translated by Google) The seller was very patient. Very friendly and excellent care! (Original) Mucha paciencia tuvo el vendedor. Muy amable y excelente atención!
Mohammed was great. The selections in the showroom were on point.
I went there to buy new things for my house. The people there was very nice and helpful.
First time buyer for Ashleys furniture and never again. They only care about making the sale. Made a purchase on 3/27, was told by salesperson that it would be delivered on April 1st and so it was scheduled for that day. Took the Saturday off to wait for the delivery. Late in the afternoon the delivery truck driver calls me to ask if I want the ottoman delivered only because the Sleeper sofa was on back order. I said no I want the whole thing delivered together. On Monday I got an email saying I could reschedule for the 5th, so I did. On the 5th they called me to say the sofa was not available. Took everything to get delivered till the 10th instead of the original delivery date. I couldn’t sleep in my new place until then. Salesperson could have mentioned this when I originally made the purchase. Quality of the sofa isn’t that great either, there’s stitching loose all over.
I been a customer for few years now and I will like to say that I have had the opportunity to work with Ted on two occasions and he is the best to deal with, he makes everything easy and enjoyable with no rush. Thank you Ted!!! Way to go!!!!
Beautiful furniture and the person who helped us was not only kind but very patient. She made our shopping experience so easy .
Found something I liked online, went in person to see it, and bought exactly what I both needed and wanted. Quick and easy, Richard was great to work with. Would recommend!
I purchased a dining table from this location and received the wrong table top. I cant even place my hands on it because it will get scratched. I took picturees of it when I bought it at the store and it is not the one I received. I contacted customer care but they dont want to replace it because they already did. I so regret it and never buying anything again from Ashley. Ashley reviews contacted me and sent a techmician to tell me how to clean the table! What a joke please buy from wayfair or Ikea and you wont have any issues!
I was pleasantly surprised with the selection and prices, we were able to find all the furniture we were looking for. We will certainly be back! Abel was awesome!!
(Translated by Google) Excellent attention, our salesperson for years Cintia is very attentive and helps you with everything (Original) Excelente Atencion, nuestra vendedora por años Cintia es muy atenta y te ayuda en todo
Fair selection but the quality is not the best. Prices are more or less according to the quality.
Great service with Shirley she was prompt and ready to help, she sold me exactly what I was looking for very happy with her service will return to so more business with her...
Richard Schechman went above and beyond to make my purchasing experience a stellar one! Thank you very much, from the bottom of my heart, for all your help!
Great atmosphere in the store while browsing. Cesar was a great sales man giving us space and readily offering assistance when needed. After buying our bedroom set he covered everything in detail.
Jorge was great! Very personable, Helpful and was able to answer all questions. We love Ashley’s. However, correct time should be updated on future flyers ;)
(Translated by Google) Do not buy anything here, they are a bunch of thieves, I bought a garbage mattress and when I open it it is very short and they did not want to change it, after they make you sign paperwork as if you were buying a car, what garbage, the worst experience furniture purchase (Original) No compren nada aquí, son una cuerda de ladrones, compré una basura de colchón y cuando lo abro es muy corto y no me lo quisieron cambiar, después que te hacen firmar un papeleo como si estuvieras comprando un carro, que basura, la peor experiencia de compra de muebleria
Bought a dinning room table, and living room set, absolute, trash. The chairs are constantly loose, literally have to tighten the screws weekly and the still wiggle, the table seems to be made out of cardboard, the chairs started falling apart within weeks of purchase . The sofas started fading within a month of having them. Not in the sun, no pets, but fading from coffee brown to a reddish brown and getting pitted. For the quality, I would have been better of buying some low priced thrift store furniture.
Quality items, realistic pricing and low-pressure knowledgeable sales people.
Great store, worked with Able on a new kitchen table and chairs and everything went great!!!
Abel Otano is the Best salesman at ASHLEY'S furniture
Found what we wanted quickly
Sales associate was not overly aggressive or bothersome like often happens at a furniture store. She checked in politely and made herself available when I needed her. It made for an excellent experience.
We have been double charged for our furniture purchase of 2535.87 We have called the store every day for the past week and no one will answer our calls. It forwards to customer service and they give us the number for the store. NO ONE will help us. We have returned to the store and we got Covid. Our sales lady gave us her cell number and even she quit taking our calls. HELP!!
I had the best furniture shopping experience here! Thank you Dr.Bert!!! Ask for Bert.
Brilliant sales person.
Juan Santana was the best salesperson we have ever had. We have been buying furniture for years for not only for our homes but our investors He is “The best”
Went in looking for a couch. Fadwa the sales rep was very helpful and patient. She really listened to us and showed us exactly what we were looking for. We went back in a couple more times to look at the couch and make certain it was the one for us. When we decided to buy it the price had gone up, but Fadwa made sure the price she had given us originally was honored.
I enjoy shopping at the Ashley furniture
Jose Velez has been awesome helping me furnish my new home. He is also certified in tempur pedic mattresses. His knowledge has been very helpful. I wanted my items to be delivered to my new home and he arranged the delivery for my move in date as well! Make sure when you visit if you are looking for someone knowledgeable, reliable and professional, ask for Jose Velez.
Great purchase, very supportive team! Special thanks to Maria and Fadwa!
(Translated by Google) Excellent super friendly incredible attention thank you (Original) Excelente súper amable increíble la atención gracias
Sunday went in to buy and adjustable bed & mattress for my spouse. We was met at the entry way by a gentleman name Jorge. He asked if he could be of any service and we took him up on it. We told him we was interested in a adjustable bed & mattress, he showed up several and very knowledge about all he showed us. What he didn't know was that he was going to get a double sale. We bought 2 mattress s and 1 adjustable frame. He was very knowledge and courteous and friendly. He also explained financeing to us and we did the 64 months interest free. He is definitely an asset to Ashley's furniture store . Thank you Jorge
Bought and paid full price for new furniture and one piece was delivered with a tear in the material. Ashley refused to replace it and said they would come out and sew it up. So I bought faulty product at full price. Don't want a discount! I just want the piece replaced with a new undamaged piece.
Great experience with Ashley’s furniture! Ordered a bedroom set and was very pleased with the product and the delivery. Now where me and my husband feel like we need to give a review is based on our great customer service experience with our sales rep . Joseph! He was very friendly and knowledgeable and just a great person in general. At the end of it all we felt like we bought something from a friend not a company. Thanks again Joseph! We will definitely be coming back to him if we need to purchase anything else!
Staff was kind
Furniture is ok/nice. Good selection.
I ordered a dresser online. It came pretty quick from when I ordered it. However, this is where their 5 stars became 1. Better yet, if there was a 0, I'd give them THAT. The 2 guys brought it out of their truck and were going to leave it at my entrance. I asked them to please take it upstairs to my room and they didn't want to because it was against their rules, but they did anyway. They left it upstairs and left. I was sent a YouTube video from Ashley stating they will put it anywhere in the house and unpackaged and haul away all the garbage. I had to take it out of the box and throw out the box and garbage. I called Customer service immediately and they offered to refund the shipping costs. 2 weeks later I don't have the refund and after 30+ minutes on their customer service line, they are asking me to call Synchrony bank for my refund. What is this world coming to? Sadly I will never shop with Ashley furniture again.
I had a terrible experience with this company's sales staff, managers, customer service, and escalation department. I placed an order on October 16, 2022 and received damaged, missing items, and a different color than what I had originally ordered. The store managers were not empowered to make decisions and seemed to be only stalling for time. Even though the store manager appeared to be trying to help, it turned out that they were only trying to make me leave happy without actually resolving the issue. After a week of calling customer service, I was told there were no updates on my issue and that the escalation team was not properly trained to handle customer complaints. They were unable to read the order or chart in the system to escalate or resolve the issue. The company also seemed to have issues with quality control, as they replaced damaged items with other damaged items. Despite my efforts, the issue was never resolved, and as of January 13, 2023, the company has failed to resolve the issue. I even requested the email of the regional manager to send him an email about the issue, but customer service refused to give it to me. Overall, I would not recommend this company as their service and liability do not live up to their reputation. Their poor quality control and lack of training for their employees are a major problem and they are not worth the trouble.
The worst company in the world ,we made a purchase in October and some items were delivered in November ,most of them were damaged upon delivery It’s January and it hasn’t been picked up yet ,we requested a pick up for damaged items they did not pick them up ,they said they will refund us the money and still they haven’t refunded us yet We are calling them every day and tried to reach out to the manager at the store without any luck February 6th update : after more than 3 weeks of waiting for the claims department they denied our claim without explanation,I have added a picture of Ashley’s idea of furniture delivery where I have the broken bed as part of my dining room ,we are stuck with half a living room and a damaged entertainment Center My advise is never to shop at Ashley’s,they will not go or any obligation And they don’t care Worst experience ever
Terrible customer service.
Helpful staff. Great products. Easy to work with.
I've spent thousands of dollars in this Ashley Homestore location. In November, I purchased a loveseat recliner for $1,575 cash. On the same of my delivery, Ashley had my loveseat recliner reduced to $1,324.13. I immediately contact my Sales Rep to request a refund for the difference, as the sale was posted prior to my delivery, and Ashley would not honor my request for the sale price. So much for customer loyalty and support. Management: Abdul Hart and Yohanna. Additionally, my loveseat recliner was delivered 5 days after our requested delivery date.
Abel at the Kissimmee location was very helpful in our furniture purchase . The in store visit was not very productive but he gave it his full attention and helped us the next day in placing two orders from our home via phone, texts and email. Despite glitches, Abel’s patience and kindness made the sales a win-win.
Cintia Lencia was my sales associate. She was absolutely amazing . So helpful & knowledgeable, I will continue to use her for all my needs when I shop at Ashley Furniture
terrible experience with this store. the furniture is great but the service is where the problem is. we paid for assembly but no one came to assemble the product -- which came damaged. the front part of the table was chipped. when we opened up a case to get the table fixed they didn't get it fixed and instead we have to deal with this damaged product. never purchasing from this store again and i wouldn't advise anyone to either
**Edit to original post: On 1/16/23, with a new store manager, I finally received a call after 2+ months of contacting Ashley and they plan to make things right. I appreciate the new store manager coming in an cleaning up the mess from the people before him. If only the Ashley Customer Care department could have been as responsive and helpful. I am just glad to have it resolved. Worst business practice ever. I purchased a bed set from Ashley. It was delivered in October but the associate accidentally altered the original order and therefore we were charged and provided product we did not want. Upon delivery, I noticed it and requested it be returned. I was told I had to contact Ashley to schedule pick up of the item and a refund. I have since emailed, called the store, and called customer support countless times only to be told someone will call me back to arrange for a refund and to pick up the item. It is now December and I STILL can’t get anyone to answer me or refund me. I will NEVER order from Ashley again with such poor customer service. Be careful you don’t have to request a refund or receive anything damaged as it could take MONTHS to receive a response. And I would welcome a call back from the store or customer service to resolve this issue as I am still in possession of the product and have YET to receive a call back. Absolutely terrible.
(Translated by Google) Cesar helped me, with a lot of patience, he answered all the questions and doubts we had. Good service. (Original) Me ayudo Cesar, con mucha paciencia, nos contesto todas las preguntas y dudas que teníamos . Buen Servicio.
I love this store in Osceola Parkway! Cesar Quinones was a great help. He has great insight on mattresses & answered all my concerns without being too pushy. I am definitely recommending him & this store to all my friends & family.
Maria D. Was great at helping to choose a new sofa set and mattress set. She listened to our need for the sofa to be able to withstand a 60lb dog while being easy to clean. Update: So our furniture arrived and the sofa appears to be used with wear and tear already on it especially on the feet. Feeling extremely frustrated since we need to wait yet another week for a technician to come and confirm the issue I already sent pictures about. I just wanted brand new furniture. Disappointed. Update January 11,2023. Sofa is still waiting in my garage for Ashley to take back. Well over a month and a half. I don't know what they are doing no call back for two weeks now. All I can say is shop somewhere else. The service if you have been sent defective and use furniture is the worst.
Do not buy from here. The protection plan is a joke! I purchased one because of my kids and now they’re not honoring it! Taking from the little people. Boycott!
Was a great experience with Richard he was the best customer service 😀 at Ashley osceola pwy Kissimmee FL
Maria Delgadillo was a great Saleswoman even though the computers went down. Give her a Raise for the Holidays. Thanks!
Nothing here that you can't get on Amazon for a whole lot cheaper. Won't be going back
Excellent attention of Nicole
On 11/12/2022 our home delivery dropped off our order and we were unhappy with the chair and ottoman that was delivered and contacted Ashley's customer service the same day of the delivery (November 12th) to have it returned. They told us they would get back to us within 48-72 Hours. I contacted them again on the 14th stating that I had not yet heard from anyone and was told again to wait another 48-72 hours. This pattern has continued with me calling multiple times and chatting since then, even reaching out to the store only being told to continue to wait 48-72 hours with no response or resolution. No one has yet to pickup the chair we want to return or reach out to us to give us a refund. I am beyond angry and frustrated at this point and want someone to come get the chair and ottoman and refund us our money.
We were very pleased with Ashley. It's the only store with the widest variety of furniture we've seen. We dealt with Maria and she was amazing; very pleasant, knowledgeable and was not pushy at all... no one was. It was a pleasure shopping there and will most definitely will go back AND ask for Maria
High price
(Translated by Google) A disaster, a super expensive sofa so that it was filled with black balls, they sent me the service to help me, they did not help me at all, the guarantee that I paid more than $500 did not help me and Maria, the lady who sold it to me, no longer answers my messages People who gave me a loan for the first time are abused to sell you anything and not take charge. Terrible customer service! Zero Empathy with the client. Very disappointed $4000 dollars in a sofa that today does not look good and is 6 months old. (Original) Un desastre , un sofa super costoso para que se llenara de pelotitas negras , me mandaron el service para ayudarme no me ayudaron en nada , la garantía que pague mas de $500 no me ayudo y Maria la señora que me lo vendio ya no contesta mis mensajes Se abusan de la gente que por primera vez me daban un crédito para venderte cualquier cosa y no hacerse cargo . Servicio al cliente pésimo! Cero Empatía con el cliente . Muy decepcionada $4000 dolares en un sofa que hoy no luce bien y tiene 6 meses de comprado .
We walked in and my wife and I selected three possibilities to choose from and Our sales rep was great in the process.
Wonderful selection and service here. Purchased a queen sized mattress for our guest room. Received professional and knowledgeable service from Clifford. I highly recommend shopping here.
Mike Dodson is an absolutely wonderful rep and person. Came in mostly looking for a bedframe but was also in need of a mattress in the future. Mike greeted us at the door in a manner that was friendly and professional while aslo not overbearing. Mike took us around the store to look at some options and asked good questions to help find what we were looking for. Mike took his time with us and was able to answer every question I could ask. Based on each new piece of feedback Mike had better undstanding of what I needed and was able to adjust his recommendation. Ended up going in another direction with the furniture but decided to purchase Tempurpedic Luxe Adapt Firm mattress based on Mike's recommendation for my needs. And I have to say after trying it compared to many others I could not agree more. Next time I visit Ashley Furniture there is only one person I will be asking for and it's Mike Dodson!
The worst store for furniture, most of my furniture came damaged and no one wants to help, they give you 800 numbers based out of the Philippines where no one speaks English, they are good for taking your money, but after that you’re on your own. DO NOT GET ANYTHING FROM ASHLEY FURNITURE THEY SRE CROOKS IN SHEEPS CLOTHING.
Wow! Great associates; wonderful selection of furnishings and great prices.
(Translated by Google) They did not meet the delivery date and that is terrible because if you buy something it is because you need it and if you agree on a delivery day it must be met for the specific date and if they do not meet it, you have to solve it as a customer... very wrong (Original) No cumplieron con la fecha de entrega y eso es terrible ya que si compras algo es porque lo necesitas y si acuerdas un día de entrega debe ser cumplido para la fecha específica y que no te la cumplan hace que tengas que resolver tú cómo cliente… muy mal
Good customer service. Maria was a good rep very helpful, friendly and knowledgeable.
Horrible customer service from the sales person, from the delivery guy and from the CUSTOMER SERVICE SPECIALISt over the phone (LOL customer service, they have no idea what customer service is) it's so difficult to talk to someone over the phone and when you finnally get connected they hang up on you. I do not recomend this store at all.
Fadwa Hannoun was very helpful in our recent visit to Ashley's. I had to exchange a couch for my Airbnb property & although we did not purchase anything through her directly, she went out of her way to make sure we were taken care of. She made it right! Especially considering we came during the final working hour she helped us even past her working hours! We will definitely consider purchasing again at Ashley's! Thank you for being patient & thanks to the manager as well in assisting us.
Personel was Sooo helpful! They helped me find the right thing and the right accessories!
Is crazy not being able to open on time early in the morning, have the customers knock on the door since opening time and employees just looking at them , wait till the customers get on the cars and leave to open the doors . What a terrible way for a known company to start the day. I was not the only customer that walked away this morning for same reasons.
Worst experience ever. Filing warranty claim going back-and-forth. Been three months without a bed due to being bad quality after going back-and-forth with customer service and the manager who always seems to be in a meeting. Nothing has seem to be solved called again today and still I guess they’re in a meeting. Save your money and shop elsewhere.
(Translated by Google) The best attention and advise with kindness and are timely. (Original) La mejor atención y asesoran con amabilidad y son oportunos.
If there is a negative rating, I would give negative 5 star. I ordered my bedroom setting in Feb. 2022. It did not get delivered until the end of July. The dresser wad broken and I found it right away and asked the guy to take back with his truck. After he left I found a huge crack( totally crushed) on the side railing of the bed. The installer knew it and was trying to hide it. I called ashley right away and they said there is no replacement parts so I had to return the whole bed that I waited for 6 months. But they said it will take regional managers approval to return the mattress because mattress is not returnable. By September, even after I called them 4 times, there was still no response. So I had to go to the store. The guy at the desk said there was no record anyone applied to regional manager. So he did it. After two more weeks, they finally decided they could not return the mattress because it was delivered to my home more than two month ago even I requested since day 1, or day 0. What is more ridiculous is their policy says mattress would not be under warranty if it is not sitting on a bed. So they forced my brand new mattress to lose warranty. How is this moral or legal?! If you work for ashley, Do you want your home to be treated like this? They also charged my credit card for full amount even though I did not sign any paper to confirm the delivery. I think I might have to hire an attorney to deal with this to this point.
Crazy how they can turn furniture buying experience into a sleazy car dealership environment. Had to move my own furniture purchase through the whole showroom myself & load it myself. Let’s see how this goes. I wonder if I’ll get compensation since I did their job. More than 10 employees were there sitting down on the furniture not even trying to assist with moving a purchase through the showroom. This place has gone completely downhill since my last purchase I made in 2019.
Super experience shopping with Shirley Garcia. Went in to purchase one item, but she spent time and helped us to purchase an entire Bedroom Set and Mattress set for a guest room. She is so friendly, authentic, and knowledgeable! Thanks, Shirley! We’ll be back!
Mike our sales rep was awesome. Very professional, outstanding service.
I would give this location a -100 if possible. We shopped for and found a couch we liked. But when we called back to purchase it the price went up 1000 dollars. We did purchase a couch from them online and it showed up at our house damaged and used as it appeared to be from the showroom floor! When we called and complained about both incidents customer service was horrendous! Purchase at your own risk!
Most of my furniture is grime Ashley. I usually find what I want for a fair price, and delivery is efficient.
(Translated by Google) Good attention!. Variety of items and very nice (Original) Buena atención!. Vsriedad de artículos y muy bonitos
Daniela the sales agent who sold me 4 bar stools ( which were great ) was great and awesome and very professional .she met me as I came in the store very friendly and she knew and did her job well knew exactly what I was looking for because of Daniela I we'll be back i highly recommend Ashley furniture store and her Daniela THANK YOU VERY MUCH
My husband and I ordered a couch from Ashley’s in store because it wasn’t in stock. We had a good experience in store but our experience with delivery has not been. They said that the delivery of our couch would be here September 5th, we go to check delivery status online, nothing shows up , and it takes for us to call to find out that the couch won’t be here until September 15th…another week and a half. We’ve been waiting 2 weeks at this point already. Very disappointed in communication. They should have reached out to let us know about this delay.
Dani was great! She gave us space and was attentive when we had questions. She was very helpful and guided us through what we expected to be a stressful process to make it simple and enjoyable!
I just had such a horrible experience with the sales people and managers at this location. Do not recommend.
BUYER BEWARE! After purchasing $7000 in furniture they tried delivering used, scratched damaged pieces. All I've heard from "Eddie " were excuses on how that's a common problem with assemble!? Still waiting on the store manager to return a call!?
This store has by far the worst customer service of any furniture store! This past Saturday afternoon, I walked through the entire store while testing features on the furniture, and wasn’t greeted or offered any assistance by any of the employees, even though there were several employees just standing around chatting with each other. Unreal! Needless to say I will be furnishing my home by shopping at a different store.
We had outdoor furniture delivered damaged in box. Absolute worse customer service. Sent photos. No response. Weeks later still nothing. Update. Ashley made good on the furniture piece. We finally got someone more helpful. And they took care of it. Thanks Ashley
I bought a sofa in May! Half of the sofa arrived at the end of May and the other half were delivered the same piece that I had already received! I made a claim at the beginning of June, and I only received the sofa on August 14th! After 3 months, a lot of complaining and several calls to Ashley! My sofa arrived out of the plastic, and all dirty. I was told they don't sell used furniture, but again it's all dirty and out of plastic! They didn't transfer me to the Manager so I can have my furniture and solve my problem, but in several cases they hung up on me in the middle of the call while I explaining my situation repeatedly ! I have already paid for the sofa and I don't have my sofa. The service is bad quality, they don't care what they are delivering nor to the customer. They take a long time to sort out minor things! The first picture shows how it was supposed to be delivered. The second picture it’s how I received it! Maria Turin, Pull up my account and call me! 06982896 Claim number!
Today (August 13, 2022), we went in to Ashley Furniture in Kissimmee, FL to simply look at, try, and price the Purple mattress with no real intention of buying. My wife and I were greeted immediately by Stephany as we walked in the door and she guided us to the back of the store where the mattresses are. She was so knowledgeable and helpful with answering the 101 questions we had about the differences between the different Purple mattresses, she also informed us about the different adjustable bases, and even the pillows. Stephany asked relevant questions, made relevant suggestions based on our answers and was on point with all of her answers. She wasn’t pushy with any sales pitches/techniques nor did she try to sway our decisions in any way and was, above all else, patient. After she explained to us the sales that the store was offering and the different financing opportunities, we -finally- decided on purchasing not only the mattress but an adjustable base, pillows and mattress protector. We then inquired about a new bed frame as we were going up from a queen to a king sized mattress. Stephany asked a few questions about our current room decor and she suggested 3 different frames based on what we described and we chose to purchase one. Stephany then helped us with financing and payment options for our purchase and explained everything thoroughly and in terms that made it very easy for us understand. From start to finish, Stephany spent a little over 2 hours with us, was incredibly friendly and personable, and with the help and service she provided us Ashley Furniture has a new, loyal customer who will be back soon to make another planned furniture purchase and we will also be highly recommending friends and family to visit Stephany at Ashley Furniture for their furniture purchases as well. Once again, we’d like to thank Stephany for all of her help with our purchase!
Worst furniture store. Do not come here or buy anything from here. Furniture comes with manufacturing defects and customer service will leave you hanging forever. Our entire Ashley experience has been horrible. We bought a new sofa in beginning of 2022 that came with a deck and trampoline manufacturing defect. Since day one it ripped with the very first seating on them and we communicated that to Ashley which has not responded to the date. I will not advise you to consider under any circumstances to come this or any Ashley store as they will delay your case no matter what cost. Their entire customer service department does not care and has a very poor system for resolving their incidents. There is no easy way to contact someone who'd be willing to help you. Each phone call takes you approximately 3 hours to even reach first line of support. As it has happened to us we are still here with our poor quality and very expensive sofa without a response from Ashley
I just bought a bedding set, super nice comfy and beautiful. The sales person was awesome and very profesional. That was the good thing. On the other hand, the delivery was rescheduled for a missing lamp, I just need my need to sleep, I don’t care about the lamps, so I have to wait two more days so they can deliver everything together, and it’s gets better. When the shipment gets to my house, the delivery guys said that the bed had a missing part so the bed is useless without it. When I call them they said that they forgot to add that part to the order, that they have to reorder again but I have to wait until next Monday and that day was Thursday, so 4 more days sleeping in my new house in the floor in a air mattress, and now the good part, I decided to go to the store to express my dissatisfaction and I ask them if it’s possible that they can give me the missing part from one of the display’s room that they have on the floor, they simply said that they can’t do that, that I have to wait, ok, what I decide to do?I went to rooms to go and finish to fully furnish my entire home, so Ashley lost a sale of almost $11k for a part that cost $175, and a customer not happy, and in top of that I express the situation with the rooms to go sales person, and he gave me for free the missing part for the furniture that I bought in Ashley. That is Excellent customer service, thank you Rooms to go.
Nobody ever spoke to us. All the employees looked and continue their task. Or they just were on their cell phones. If I decide to purchase from Ashley’s I will purchase my furniture from a different location or third party. If I could give no stars I would. Their customer service is awful.
UPDATE!! A year later - our couch has had issues. tears at the seams on spots we sit on the least! (we don’t even have kids!), and the back rest is having mechanical issues. Good thing we paid for the $419 warranty!! oh wait!! it covers NONE OF THIS!! SEAMS falling apart from a $4,000.00 sectional. Please do NOT purchase from here!! We will never buy from here again! Also their comment below asking to reach out, I did - still absolutely no help. Where to begin. I ordered a reclining sectional on July 12th. The wedge was delivered 2x separately that week, defective. The armless chair had no hardware on the side. They told me they were going to deliver the wedge a third time on Friday, turns out it wasn’t in stock(did not communicate that with me) so they were no shows. Went to the store to talk to customer service they told me it was a corporate matter, called corporate they told me it was a store specific matter. Shocking. Talked to a customer service rep who said she would try to compensate me and asked to give her 1-2 days. It’s been 3 and I haven’t heard back, Finally got a new wedge today, and it sits unevenly than the rest of the couch. Still no hardware on my armless chair. This all cost me $4000.00 by the way. And customer service has yet to call me and make it right. They haven’t even reimbursed me the delivery fee of $330. I’ve never been so disappointed in a service and product - first and last time shopping at Ashley. please save yourself the headache, they had so many chances to make it right. Ashley - I’m here when you want to talk, I’ve only been trying for 2 weeks now Update: Marissa at this store has been the best customer rep from Ashley I’ve spoken to. She talked to the regional director and they are going to replace the whole sectional + waive delivery cost.(7/28) We genuinely like the couch, but I am still nervous the replacement will have issues with different pieces not fitting well…so I will update once we receive it. They reimbursed me delivery & 8/13 we received the new couch and it FINALLY all looks like it belongs together!! (Second pic) Marissa also followed up today to make sure our issue was taken care of. BEST customer rep we interacted with out of the 10 I talked to!!! Only one who actually did something for us!!
I visit the store and 1 out of 3 sales associates greeted me the other 2 were sitting down on looking at their cells. , the guy that talked to us was pleasant but after he showed us an item, we told him we wanted to look around some more and by the time we find something we really liked he was gone. I couldn’t find him anywhere so we left.
Don't bother with this company. We just spent $13,000, waited 6 months for delivery, and bed frame and dresser are damaged. Ashley won't replace them. Take your business elsewhere and save yourself the headache. Edit: We placed an order in February and it wasn’t delivered until August. In addition to a 6 month wait, the product came in damaged. The dresser was removed immediately, but Ashley won’t replace the parts for the bed. Better yet, we pay extra for “white glove service” and they have the nerve of putting together a bed with broken parts! Within their 72 hour return policy, we called to have them remove the furniture from our home. It’s now 2 months later and they still refuse to take the furniture. We bought a set, and now that dresser and bedframe are broken, we have two nightstands, and no need for a mattress and box spring. It’s a set, it belongs together. They won’t take the return of the mattress even though their warranty requires it to be on the bed frame which they will take away. Criminal? I’d say. So why spend $13,000 on defective product that takes 6 months to deliver, and no return? Don’t. Stay away from this company.
Great service.
Bought a tempur pedic bed there. I was told by the sales man I was going to get a $200 Mastercard and 2 pillows. 2 months later no Mastercard and no pillows. They never answered the phone and the day I went to ask for the pillows they told me they were doing inventory and will contact me when ready. They promised you something while buying and they don’t do it.
Had a great experience here s few months ago! We were in need of a bed frame and after looking around, found an affordable one that totally fit our aesthetic!
I have been calling your store number for days….literally no one answers? Does anyone work there?? Does that number even work??
(Translated by Google) It was fabulous (Original) Estuvo fabulosa
If I could do ZERO stars I would. The Ashley Furniture (Kissimmee) location is a horrible representation of the brand. First, My partner and I made at $3000 purchase at the Ashley (Millenia location). Excellent experience. We received some vouchers/Ashley Rewards Mastercards to use. (That’s another story- what a hassle to use the Master Cards over phone and online. As there is no way to have more than one form of payment. Ashley Rewards sent me 3 cards). Yes we wanted to use the cards for another Ashley Purchase). Ashley online chat led me to my local store to call. As I was calling to make a purchase over the phone since I couldn’t make an online purchase, I wanted to purchase the barstools over the phone using our digital Ashley Rewards Master Cards. I was directed to local store (Kissimmee) and was speaking to Sales person Victor. He was pleasant, however, was discouraged to hear I couldn’t make the purchase over the phone as I had 3 Ashley reward Master Cards and couldn’t take more than 1 form of payment. Victor told me I could come to the store in person and he would assist me that night. I was at work and couldn’t get to Kissimmee before they closed. Victor said I could come the next morning however he wouldn’t be there as he was going on vacation. He told me to speak with Sales rep “JZ”. He would add notes on my account and it would all be taken care of by JZ. I asked who the General Manager was for the following day in case something happened. I was told David. July 8, 2022 I arrived at the Ashley Kissimmee location promptly at opening 11am. I asked for sales rep JZ and was told he wasn’t at work that day. That was incredibly frustrating. So I asked to speak to General Manager David. I was told to walk to back of the store. I had to speak to another person at Customer Service desk explaining who I was told to speak with. I was told to wait as they paged David. David arrived and I could tell right away this wasn’t going to go well. His demeanor was not of a general manager. This was someone who I could tell “didn’t want to be there.” He certainly didn’t want to deal with a upset customer at 11am. There was no introduction of stating who he was. It was only assumption because I knew who the manager. He didn’t ask my name or ask the history of what led up to the issue. He proceeded to tell me that digital cards couldn’t be accepted. He was not apologetic for the 4 week hassle. I expressed, I made my original sale at Millenia and we spent over $3000 and we are simply trying to use a reward Ashley sent us. I expressed it was apparent Ashley doesn’t want people using the cards or it wouldn’t be this difficult. Again no apology. He didn’t give me any assistance of what could be done. He provided me a photo copy piece of paper with the phone number for the Ashley Rewards. Which he didn’t know I’ve already been dealing with them. He didn’t ask. His body language led me to say, I knew he deals with upset people all day. I am a Flight Attendant, so I understand dealing with upset people. Yet I’m asking for assistance and guidance in using a reward that Ashley gave me, what are you going to do to ensure you keep me as an Ashley customer. It’s apparent with your tone, you don’t want me as a customer. His response, you’re right, I’m not doing anything. With that response, I said- we’re done and I left the store. I had to sit in my vehicle for 20mins to calm down I was so upset. I’ve never been into a store where the general manager did nothing to make it right or to make me feel as I want to return to spend money. After 10 days I finally got the physical master cards after I was on the phone again. My partner and I went back to the Ashley (Millenia) location to sales rep Luis. We were successful in using the 3 forms off payment. I got to speak with the General Mgr Cody Stockton. A genuine person who apologized for the experience and welcomed us back to their store for future purchases- he made it right. Millennia is great! Kissimmee is horrible -won’t return.
Can’t get help or in contact with anyone from store.
First and probably last time purchasing from Ashley. I ordered bar stools in early June. They were scheduled for delivery in early July. The stools arrived and were scratched and chipped and in poor condition overall. I’m now having to jump through hoops with Ashley online customer care because the store simply cannot swap them out for new ones. I have to wait two weeks for a “technician” to come to my home and inspect the stools…at which point new ones will be ordered and scheduled for delivery. It’s taking almost 3 months to get bar stools! Absolutely ridiculous!
(Translated by Google) Terrible ... I relax with the orders they tell you one date and another and another and they don't even notify you of the change it's been more than a month since I bought and I still haven't completed the room sets (Original) Malisimo ...relajo con las ordenes te dicen una fecha y y otra y otra y ni te avisan del cambio hace más de un mes que compre y todavía no tengo completo los juegos de cuarto
Do not go to this store!!!! If I can give it zero stars I would. Extremely unprofessional and the manager Eddie is the absolute worst! Do yourself a favor and go anywhere but here
HORRIBLE SERVICE!!! They have no packaging materials for when you agree to pick something up. The managers are rude and snooty. This place is a joke.
Zoe was great! Made our furniture experience fun, light hearted and productive!
This was probably the most smoothest furniture shopping experience. My sales rep Ronal. Definitely went above and beyond I definitely recommend going to see him. He was extremely patient and helped me out with all the options I had in mind and was very understanding of all the ideas I had. So definitely will be back to buy more.
(Translated by Google) The employees do not want to sell you what they want at their convenience to have more commissions when selling a product. (Original) Los emplados no sirven quieren venderte lo que ellos quieren a su conveniencia para tener mas comisiones a la hora de vender un producto.
Ok
Pleasent experience with Ms,Garcia, associate the took care of us
The staff was excellent. He answered all of our questions, even when we made a 180 half way through the selection process. Mike never miss a beat kept a smile on his face and show us the pieces that fit our requirements. We’ll done Mike D. a thank you.
Bryan grey helpful!
(Translated by Google) Poor quality and they scammed me twice, they sold me a broken mirror and they did not return the money, they also told me they would send someone to check a table and chairs that I bought and they did not send anyone, the chairs had damaged fabric and cushions and the table peeled off the wood THEY ARE SCAMMERS don't buy anything here (Original) Mala calidad y me estafaron 2 veces , me vendieron un espejo partido y no le regresaron el dinero además me dijeron me enviarían alguien para chequear una mesa y sillas que compre y no enviaron a nadie , las sillas se les daño la tela y los cojines y la mesa se pelo la madera SON UNOS ESTAFADORES no compren nada aqui
Went to get a entertainment stand. Great prices right now an love they have delivery.
I’ve been to 3 Ashley’s and this is the best! If you are thinking about going you need to ask for NICOLE! She was amazing, I told her a small description of what I was looking for, she showed me exactly what I wanted in different styles and made a purchase in less than 30 minutes THANKS TO HER! Would definitely recommend.
I ordered my daughter's furniture around August of last year hoping it would be deliveed by Cristmas due to all the delays. Unfortunately, the order was delayed even more. I had received 2 different delivery dates. Ok, now, I was hopeful it would be received by her 18th Birthday. Wrong again. I finally received a delivery date in an email to confirm and called to schedule a time that was convenient. Great news and I waited until the confirmed day to have her old furniture removed by another company. As I sat waiting, nothing arrived. I call dispatch and I'm told the order had been cancelled. I received no notification either by email or a call. Rather I received confirmation emails of the appointed dates arrival. Now no furniture in my daughter's room and she's about to graduate high school in 2 days. As a parent, you can imagine I felt extremely furious and upset. Multiple call, emails with a manager and one visit to this location, all we get is a bunch of excuses of how my salesperson had resigned some time ago. I ask myself, was everyone he sold furniture to affected in this way where their order was randomly cancelled? Poor planning process on corporates end. Not my problem. Excuses, Lack of communication and extremely poor customer service. My daugher has been sleeping on a single mattress on her bedroom floor due to their incompetence. There was a random rescheduled date for 6/12 still with no communication with an actual person. I guess that's how business goes nowadays. At this point there has been a rescheduled date of 5/27. Let's see what happens next. A manager at the store was the only one trying to "appease me" by saying he was emailing corporate about trying to get my shipment to me ASAP and they have yet to respond to him. Absolutely Disgraceful. I can understand delays in shipment but not the company deciding to cancel my order unbeknownst to me and have me confirm shipment via email and phone only to sit empty handed and feel horrible for my daughter. I do expect compensation for my daughter's old furniture having been picked up on the original delivery date and her having to sleep on the floor and live out of plastic containers for drawers through her high school graduation day.
Nice selection of furniture and Shirley Garcia was very attentive during our shopping experience.
(Translated by Google) I loved this place, its spaces, how organized the exhibition is by style and color, we were attended by a girl named nicole who was very kind, they have some offers for memorial day and all the merchandise is really beautiful (Original) Me encantó este lugar, sus espacios, lo organizado que esta la exhibicion por estilo y color, fuimos atendidos por una chica de nombre nicole que fue muy amable, tienen unas ofertas por memorial day y toda la mercancia es hermosa de verdad
Unfortunately I am rating this store one star because they do not keep their promises as they say my furniture was delivered on February 14th and to this day I have called multiple times and my furniture has not been fixed. The furniture was stained by the delivery men and there’s missing items as well.
Very good prices and selection, other furniture stores cost a lot more. Delivery received when promised. I hope to buy more there.
I wish I could rate 0 , The worst experience I ever had. I definitely not recommend this store ☝🏼, 👎🏼, I am extremely disappointed and I still working on getting my issue resolved is been 1 month and a half and still waiting…
Ashley helped me so much! Nice experience. Thanks Shirley!!!
I bought a furniture set the sent it out for delivery and put it together and they stripped the nails on the bed. I didn't relaize this had taken place until I need to remodel my room. Now, I can't take apart my bed and it's too big to fit out of my room. So when I go to move this bed is useless to me. If I try to take it apart it, I can make this issue worse. Now it's been four years since buying this item and I haven't had any serious issues with it and would have never known these nails were stripped until I decided to move. I have contacted customer service and they don't want to replace the nails or the bed because of their policies that are in place for customers who have damaged their OWN bed. So my question to them is what are the policies for when ASHLEY FURNITURE DESTROYS THEIR CUSTOMER'S BED. The guys who delivered didn't have the decency to inform us of what they did and no one is being held accountable. Very upset, and will never buy from this store again. In fact, save your money because their furniture is overprcied and does not meet the quality of product or service. You are better off at Room's To Go or IKEA. So with that said if I could give this store zero stars I would.
The worse furniture business,the sale you an guarantee for the furniture you buy and when you make an complaint they don't accept it,they wash their hands saying that is all the fabrics fault...im so disappointed about this store
Shirley Garcia definitely made the process so nice and easy. She took her time with us , was able to answer all questions, no matter what we brought to the table. I definitely recommend her ! Every clear on everything she said.
Bad experience at Osceola Pkwy Kissimmee store. I ordered a dining rm set in Nov 2021, the salespeople will lie straight to your face about delivery dates just to get an order in, they will charge you full price! for an order that they tell you it will take 3 months to deliver. After 3 months, in January, they said it will be delivered in February, then in February they said April, and in April they said May, and when I went to the store they said May was not even 100% sure. So I canceled. I also ordered a living room set that I had to wait 2 months and 3 delivery attempts, and I was very disappointed that the couches were not the same, they looked the same, but you can definitely feel the tremendous difference in the cushions, they are hard and feels like you're sitting on a compressed beanbag. I understand that some furniture needs to be "broken in" but this is not the case, they're not even close to the comfy couches at the store, but I decided to keep them because I will end up without a living room set and God knows how long will that process take. Very, very disappointed. I recently moved to Orlando, and I've ordered furniture from other places without any issue, including Wayfair, Overstock, Amazon, and others, they've always been on time with their deliveries. Even an associate at the Ashley store told me he doesn't understand what is going on, and that there were a lot of customers complaining and requesting reimbursement.
Ask for Omar or Ted, both were great!
I don’t even know where to begin. The experience has not been pleasant at all I would say it has been a nightmare. I was at this store on January 30, 2022 and our sales Rep was Ramon who is no longer there. We were told that depending on the color of tag we were going to receive furniture faster and off course we chose from the color with closer delivery date. The sales rep confirmed several times and different days that all furniture was ready to be delivered. We receive our order and we’re surprised that just some of the items were delivered. Called the sales rep who advise to call the store as he was not longer working there. Have been at the Store several times, talked to different people. They all give you different dates, different answers just to get you out of the store but no one’s seems to care or do something for you. We understand that things have changed since COVID but that’s not excuse to leave your customers hanging waiting for phone calls that never happen, waiting for text updates that never come. Providing false information because they were not honest from the beginning. I have chairs and no dishing table but now they say they don’t do partial deliveries, how come? That was already a partial delivery how can you deliver the chairs of a full dining set and no table, it makes no sense. Obviously you are not told this information when purchasing, everything looks good and everything will be delivered timely. We regret purchasing here and we will never purchase from Ashley again. Who knows when I will get the rest of the furniture.
Stephani was a great help with our purchase at Ashley furniture, we will soon be back to purchase more from her.
Victor was an awesome sales associate. Went above and beyond. Service was outstanding. Thanks Victor! Ashley store in Kissimmee.
BE CAREFUL!!!! My husband and I spend more than $16k in January 16, 2022 and we still waiting for part of the furniture. The thing is when you are buying, everything is rose color but as soon they have your money everything is change like a nightmare. They promised us that we goin to receive the furniture in February 26,2022 , part of those furniture was defecting. When we went to the store they acting like they don’t care they just say call and report it. OMG totally different!! They treat you like you are nothing when they had your money. Very disappointed. But the most sad was that we wanted to change a defect coffee table and they say not, is very frustrating we felling like they stolen our money and now is make of funny of us. At this time we still waiting for part of the furniture delivery. incredibly how they can bully people like that. Defecting furniture No consideration for customer Please don’t spend your money in Ashley store They goin take your money and then they going to laugh of you😢
Found just what I wanted, sales associate was wonderful 🙌
We walked in n were politely greeted by Nicole! What a pleasant experience! We bought for the whole house as we are new owners. They were wonderful and although a lot of things are not in stock she assured me we would have it all by May. A few things will be delivered in a couple weeks unfortunately nothing we can use without the other things. BUT we will wait as we LOVE it all and she was exceptional. I highly recommend Nicole n Ashley Furniture!!! Update! Finally after over 5 months got the last piece of furniture in August it was the TV/fireplace stand. Extremely upset the fireplace insert is sitting beside the unit. The delivery men said it wasn’t their job to put it in. I am 75 yo n cannot do this myself. NOW I have to hire someone. The other furniture was assembled as soon as it was brought in the house. This is wrong! After such a pleasant buying experience and satisfying first delivery the last two men were rude and refused to insert the mock fireplace insert. Sad really that those two could put such a bad taste and leave me hanging. That is unfortunately a reflection of a lot of todays workers attitudes. I changed my original 5 star rating to 3 because the job is still not finished.
We visited this store only looking for ideas and after talking to Shirley Garcia, were impressed by her professional and friendly demeanor to the point of instead of purchasing online as originally intended, we bought needed pieces then and there.
(Translated by Google) In my opinion I will NEVER EVER EAT IN THIS STORE AGAIN. THEY ARE VERY IRRESPONSIBLE Ashley does not respond if an item is damaged and neither does the insurance that I PAY. The insurance just says it's Ashley's guarantee and Ashley says it's with the corporation. In short, Nobody solves you if you have a problem with what YOU bought from them (Original) En mi opinión JAMAS EN LA VIDA VUELVO A COMRAR EN ESTA TIENDA. SON SUPER IRRESPONSABLES Ashley no responde si se daña algun articulo y el seguro que YO PAGUE tampoco. El seguro solo dice que es garantía de Ashley y Ashley dice que es con la corporación. En fin Nadie te resuelve si tienes algún problema con lo que TU le compraste a ellos
I love the style and options of the items in the store but I did have an unfortunate experience with an employee at this location - Stephany. I chose a sofa/loveseat and asked the price for delivery. She told me it was $199. It seemed expensive, but with the pandemic and gas prices, I didn’t think anything else of it. I went to go pay and she asked me to verify the address again since I updated it and I noticed the invoice line said “premium delivery”. I questioned it and asked why it was premium - is it because it’s being delivered on a Sunday - because even though that is the first available - the next day would have been fine. She then explained that the price is for them to come in and assemble and take away the trash. There is also a free option but it would be left at the door. I was pretty shocked. I couldn’t believe that I wasn’t given any options other than the $199 “white glove service”, she didn’t even mention free delivery, when I asked the price she told me it was $199. I have never had a furniture store NOT bring furniture into the home, that is usually what the price of delivery is for - but if Ashley HomeStore no longer offers that type of service then it should be plainly communicated to the customer. I truly felt this was a dishonest way to get some extra money and if I didn’t notice the word “premium”, I would have paid an extra $199 for no reason. I can attach a few legs to a sofa myself and get assistance to bring it inside if needed. I did get a refund - but the entire situation should not have happened that way. Communication and details are very important when making a large purchase.
Swati - totally provided excellent customer service will come back again because of how she treated us. 12 out of 10 stars.
Ashley store in Kissimmee was a great store! We were greeted by a warm and friendly service representative named Zoe and the whole experience from beginning to end will definitely bring us back and they will have customers for life. Zoe’s patience, knowledge and ability to determine exactly what we needed with my husband and my own unique requirements when trying to find a mattress that fit us …was outstanding ! She had the great sense of when to give us knowledge and when to pause and just let us experience and talk through each option and choice. Cannot recommend enough to go visit Zoe at Ashley in Kissimmee should you need anything !
(Translated by Google) Very good (Original) Muy bueno
Love this store Great customer service.
Went into my local Ashley store and was greeted by Nicole. She showed me exactly what I came in for. I was in and out within 45 minutes with a new king size bed and a new kitchen table …Nicole was amazing
Did not deliver furniture on the expected date, and no phone call with explanations
I had a very good experience today at Ashley Furniture in Kissimmee. Doris Sosa was our sales person who was exceptionally professional, very nice and extremely helpful. Their Furniture is great quality and beautiful. The only reason reason I didn't give 5 stars is because we will have to wait several months to have our order fulfilled, but that is due to the supply chain issues across the country. I hope I like it as much once it is all received.
Selection is huge and a lot of items are in stock and ship quickly. Prices are reasonable but not the best
Oh boy. Well, we'll see if I can update this if I ever receive my furniture. Over $5k and all of it was supposed to be in stock. A full dining room and living room set. It was all supposed to arrive on 12/23 just after a renovation and just before Christmas. A 24' truck shows up with a single dining room chair.... The driver was puzzled. Their dispatcher and manager could do nothing that day of course but I was shocked to find that they had 1, given my furniture away(admittedly). 2. now planned to deliver my furniture in 4 shipments. Keep in mind that when they deliver they don't tell you the time of arrival until the day before and it's a 4 hour arrival window. Who has 16 hours to wait around for this stuff?!? The worst part of all of this was that we had gotten rid of all of the previous furniture so we were spending Christmas and New Years on beach chairs and a card table.... I called the store directly and they're saying they'll try to get it all to me in one deliver 3.5 months after the order was placed. I know that due to COVID many sets are delayed by even a year. According to the sales associate when we ordered these items, all were in stock immediately. UPDATE: Finally at the end of January the dining room set arrived and the leaf was damaged in the box. The delivery person noticed it and took a photo. Instead of replacing it, they’re insisting that their technician come to my home to try and repair it first. So now I’m paying them all this money for damaged and repaired furniture…not new furniture.
Stephany was amazing! She helped us right away, she was very patient and listened to our needs. She was outstanding and genuinely care to provide the best customer service. She was very knowledgeable about the products and was able to provide us with options. She created a wonderful experience.
My furniture came damaged and it’s extremely hard to get in contact with anyone from customer service and the store.
I ordered in August and its January and I still haven't received my order, I've called and emailed and got my order rescheduled multiple times and still haven't received anything yet. There's no order tracking so you have to depend on thier costumer service skills. Don't order from Ashleys unless they're in stock.
Victor was attentive, patient, knowledgeable. He answered all our questions, and yes, we purchased a sofa.
Nice they didn't bug me to much, and store was clean.
Great experience Ramon and Shirley excellent customer service. Would recommend this place. This will be my place.
I will never buy from here again. Bedroom set came damaged got the protection package, either one will cover the damage. Just get sent around in loops. I have been fight thing this for almost a year now. Unacceptable on top of waiting for 3 months for it all to come in.
Cesar was an exceptional person to work with. Very Professional,knowledgeable, and attentive to detail.
I was almost scammed, website offered lower price than the "discount" that was given to me. I had to drive back and was told i cannot get a refund until after my back ordered couch arrives for months.
We were created at door by one of the sales associates, very helpful and patient gentleman named Rafael. Was able to find all items we were looking for. Definitely recommend checking out location
Extraordinary service, friendly staff. Rapid delivery.
Stay away. If I could leave less than zero stars, I would. My partner and I purchased $15k of furniture from this location on 8/28/21, even opening an Ashley store card to finance. At the time of purchase, we were told to expect delivery in 4-6 weeks. Fast forward 4+ months, and we’re now being told March or May of 2022 (no one seems to know). The store manager (David) attempted to pressure me into accepting a partial delivery before the end of 2021, but as an informed consumer, I know Ashley sales associates (and the store) don’t get paid until the order is delivered, and that this was a tactic to boost closed sales before end-of-year. Who wants half an entertainment center, or a bedroom suite with no bed? We had a great in-store sales experience, but every interaction since signing our lives away has been a total nightmare. We regret purchasing here, we regret referring our friends here, and we will never purchase from Ashley again. Do yourself a favor and find a more reputable store with some integrity.
Ashley HomeStore's both customer service and product quality is terrible. I had bought a mattress online a couple months ago, and it took about a month to arrive. I originally bought the mattress for my son, and he was out town so I had to wait for a couple days so he could come and test it out. The mattress turned out really bad and it was as hard as a rock. I called in to return it and they said that they would call back in 72 hours but they didn't. I called them multiple more times and still didn't receive a call back. Then I went in store to talk about it, and they told me that they couldn't do anything cause it was an online order. After a while, I chatted online with a representative and they couldn't do anything. I got the number for the manager and ended up calling them. After waiting an hour or so they picked up my call and told me that I couldn't return it because it was "bedding" and that I called after 72 hours. Who could even decide to keep a bed in 3 days? And keep in mind that my son was still not with us during that time frame. And by the way, the mattress is still in its original packaging with its plastic wrap around it and it is still brand new. Ashley Furniture is certainly one of the worst places you could buy furniture/bedding. Do yourself a favor, and stay away from them. They deserve to go out of business with this type of behavior, customer service, and products. I would give Ashley negative stars if I could, but unfortunately that's not possible, so I will give it a 1.
Furniture (bedroom set) was supposed to get delivered last Friday 12/24. Never did. I've called the store at least four different times and each time have been hung up on. This is absolutely ridiculous. Spent around 4k in this store and can't even get a clear answer on where my things are. Edit as of: 02/01/22 About two months ago, my boyfriend and I walked into Ashley’s and spoke to Cesar, a sales associate. After going over a few different options, we finally agreed to this gray, king Caitbrook bedroom set. After already spending two thousand on couches, Cesar explained that this bedroom set is only two thousand dollars also. We handed Cesar over our money and he said to us that our bedroom set would be delivered in about a month. A month goes by and we hadn’t received anything. We called Cesar and he tells us it was actually two months, not one. So we dealt with it. Then only our bed got delivered another month later, mind you DAMAGED. They tell us all we ordered was a bed. For two thousand dollars. We’ve called the store and have walked in several times and have received no help. The manager says they will speak to Cesar and see what they will come up with?? No refunds though. They said we’ve spent one grand on ONLY A BED FRAME AND A HEAD BOARD. The OTHER grand was for the drawers IN THE BED. Could anyone believe this? Two grand handed over and lost in a snap of a finger. Never go here unless you want your money stolen.
We had a wonderful experience at Ashley Furniture. The salesperson, Cintia, listened to us and helped us find the perfect recliner. We are planing on going back and finding more furniture and when we do we will definitely talk to Cintia again. Great selection and an easy experience.
Ramone our salesperson did and great job explaining the difference and construction of the furniture as we made our choice. He work hard to get us the best deal also.
(Translated by Google) The worst of the worst, I bought a girl's room set, supposedly it was available and wait 3 months, when they finally arrive, all scraped and scratched, and without their boxes wrapped in blankets, horrible, I'm still struggling because they change them and they say 3 more months, I do not recommend it to anyone, horrible service and open box furniture (Original) Lo peor de lo peor,,compre un set de cuarto de niña ,supuestamente estaba disponible y espere 3 meses, cuando por fin llegan,,todos raspados y arañados,,y sin sus cajas envueltos en mantas,,horrible,,aun estoy luchando porque me los cambien y dicen que 3 meses mas,,no lo recomiendo a nadie,,horrible servicio y muebles open box
I placed an order and it took 4 months to arrive, when it arrived the furniture was in complete disarray. The furniture was horribly put together with paint chips coming off, screws no properly placed, and dirty. The furniture appeared to have been previously used. The product did not have any protective covering on it. My daughter and myself waited 4 months for the furniture to arrive and when it did arrive we were extrémalo disappointed by the quality of the product and the delivery service. When I called and claimed about this situation I was told that a replacement I would have to wait another 4 months for it to arrive. I must restate I expected more from Ashley Furniture store. Atrocious customer service, delivery, and the wait times.
Nice selection and no sales pressure.
Awesome salesperson & customer service!!
Excellent service! Once you purchase something you will get a delivery in no time not like some other store they take forever.
Stephany was our salesperson. We were looking for several things; living room furniture, a bedroom suite and chairs for a breakfast bar. She was incredibly patient, and showed us many choices. Her knowledge of their inventory and ability to navigate their online systems was excellent. She was able to answer all of our questions, get inventory information and get an idea of when we could expect delivery. The selection was excellent and we were able to find everything we needed. We highly recommend this store.
Shirley Garcia was excellent today! She went above and beyond with us. It was my first time going there and I don’t regret buying from there. Thank You Shirley for your help!
Just had the best experience possible with ordering furniture for our new home. Ralph made our shopping and ordering as easy as possible. Of course there is a wait, but that is out of his control. He informed us very well and made sure I had everything needed.
we bought our dorms at Ashley with the Seller Santana and we love both the service and the furniture of the super store
Furniture was defective. It is very difficult to reach anyone. When you call customer care you are on hold #296 in line. Once you leave the store after purchasing, the store can no longer help you. Then customer care virtual assistant says I have to call the store for it is out of their area. They have the same number, so who am I supposed to call?? I have never been so frustrated.
Great professional attention, reasonable prices.
What a wonderful store. Jose my sale's rep. was very professional, friendly, kind and listen to what I was looking for . He was very knowledgeable of the product, he show me he knew his stuff. The sale was completed and if I need anything else. I certainly will ask for him. 👍
The worst experience ever. I felt I was like to and definitely not told about the correct return policies of the store along side the lack of serious sales professionals specially David Mercedes whom introduced himself as the store manager and told me bluntly I was not gonna obtain a refund for bringing a brand new item purchased along side a set I was not gonna be able to get due to back order. Will not be doing any more business with this store.
Good accessories for you room!!
Zoe Z was excellent, knowledgeable and great customer service.
Our experience has not been so great. We ordered a house full of furniture and most was not in stock. A desk was shipped straight to our home, damaged, and trying to get them on the phone to rectify it has been a nightmare. After finally driving 45 minutes to the store, we were told a replacement desktop would be sent to us in 7 days. Two weeks later, we still have a disassembled desk sitting in our office and no place to work from. Also, our salesmen added about $450 worth of extended warranty to our check without even asking us. When we went to pay, we thought the total was high and upon looking at the itemization, he added it in on two pieces. Unbelievable. Then we had to stand around another 30 minutes while it got taken off the invoice. Not a good experience at all. Ready to take this desk and leave it on their doorstep.
A most pleasant and pleasing experience. Ramon from first contact was professional, attentive, knowledgeable and patient. His interaction with us helped us to navigate the options and make the best choice.
(Translated by Google) Ashley Home Store is the best place to buy your furniture, they have the best quality and beauty, today I bought a room set, I am very pleased and my 5 stars are for the seller a very professional and friendly boy named Ramon 👍 (Original) Ashley Home Store es el mejor lugar para comprar tus muebles tienen la mejor calidad y belleza, hoy compré un juego de cuarto, estoy muy complacida y mis 5 estrellas son para el vendedor un muchacho llamado Ramon muy profesional y amable 👍
My slaesperson Cesar was friendly, knowledgable and helpful. I got a great price on two quality sofas that were delivered on time a few days later. The delivery crew was professional and arrived on time. The overall experience was excepional. Thank You Ashley!
Marco took such great care of us. He was very knowledgeable and patient. He made sure we left with the best deal possible. Thanks Marco!!
Great buying experience with Antonio and very quick delivery within 1 week. Delivery went great with multiple text messages before arrivals, arrived on time, and quickly set up in new condition without any damage. Overall, glad I purchased here!
(Translated by Google) I bought my room and sofa set, I am very happy, thank you for the Attention that Ramón Candelaria gave me, a great person and very attentive when closing the purchase. Thank you Ashley furniture (Original) Compre mi set de cuarto y sofá, estoy muy contenta, gracias por la Atencion que me dio Ramón candelaria, una gran persona y muy atento a la hora de cerrar la compra. Gracias Ashley furniture
Ramon was patient and to the point! Look for him as a sales man you won't be disappointed
Horrible customer service!
I would like to thank Zoe our sales person she went out of her way to explain all of our options great job. We purchased a top mattress, please ask for Zoe she will not disappoint.
Worst purchase I've ever made. Received damaged furniture. Will never purchase from Ashley again.
A large variety of furniture to choose from, and a great program for new home buyers, with great discounts!! We had a great salesperson, who worked with us in determining availability and coordinating the sale. Her friendliness and enthusiasm to help us in any way possible, made the experience so enjoyable and so much easier than ever expected!!
the worst experience buying furniture. I made a purchase for three beds, bar chairs and a sofa.The delivery date was set on October 18, two pieces arrived, they just said that on the 23rd, the incomplete delivery arrived again, the chairs were left unarmed, the manager will make the claim and All the staff at costumer service could give me a solution definitely bad customer service I do not recommend anyone to buy there
This is the worse furniture company to ever use. They lie about there warranty plan and are cheap. I have a warranty on my furniture and they came up with all the excuses not to fix it. Do not use them. I also have rooms to go furniture that got damaged they took care of it no problem.
Great people selling Great products... Nice attention
Great Customer experience with Stephany, if you are looking for any type of furniture Ashley is the right place, awesome prices.
Amazing customer service compared to Rooms to Go. Definitely coming back to purchase other sets in the future. Hopefully, Abel Otano, will still be there😊
I’m vey pleased Great deals strong and good furniture the salesman Mr Jose Vélez was very attentive patience and polite All the staff were very nice as well I would gladly buy from them again.
The Monaghan sofa was delivered and is just beautiful..!!!
We had a great time with everyone. Both Victor and Marco were amazingly helpful. We look forward to buying more furniture soon!
PROTECTION PLAN IS A SCAM ITS CALLED PROTECT ALL USA DO NOT BUY IT THEY WILL NOT REPLACE YOUR FURNITURE THEY JUST TAKE YOUR MONEY AND THEY INSIST ON YOU BUYING IT SO PLEASE BE CAREFUL! ASHLEY FURNITURE IS BAD QUALITY YOU WILL NEED TO REPLACE THEM SOON.
If I could give these people a negative star review I would. I've been on the phone with these people for over 24 hours... I waited all day for the delivery and it never came... Then when I called back they told me it was moved to another truck and they said it was moved to another truck and still on it's way... Well, once it hit 8pm and still no word from them I realized that was just another lie. Went to call back, but the entire Ashley's store including corporate was closed. Waited till the next day and then was told that my furniture was never even available in the first place... Did I mention I ordered this 3 months prior?! Called again multiple times through out the day and was told some items but not all were available... Couldn't give me a date of when it was available either. Just ridiculous. A bunch of liers and absolutely horrible service. I'm on my way to get my money back right now. (Over $10k worth). Beware this place
Loved our salesman !
Worst experience ever on my delivery date item came only half of the stuff and the dresser had a broken drawer which never was replaced and was told it was a wait of months to get it next delivery date was rescheduled for may of next year without any notice i found out by me going into store ask for a refund of all my stuff that was delivered on the first date now I've been told that only one item can be pick up but the rest can’t be pick up since its been too long!!! How you picking up the dresser that was delivered on the same date of the other items but not the other items because it’s been too long how does that make sense????
It was the worst shopping experience .. they scammed me .. they showed me something in the store and they send me something different and the shipping took 2 months and then they tell me that there is no refund ... managers and seller (abel) did not help me ... I lost 1200 $ dollars .. for something that I can not use …
I am always leery of stores that have sales people at the door who tend to ask lots of questions and follow you around trying to make a sale. However, we were fortunate enough to be greeted by Abel at the Kissimmee store. My 85 yr old mom was looking for a headboard. Walking distances is difficult but Abel made jokes and listened to what she wanted. She ended up buying a complete bed with mattress, and , more importantly, she was very happy with the experience and her purchase. I cannot comment on the overall quality of the furniture, but for me that is not as important as my mom having a successful and positive experience. Thank you, Abel. You are a great salesperson and a kind and patient man.
Beautiful furniture but prices are too high.
Their Sales Person Name Fawda Was so kind with us, and manager Mr.Abdul’s behavior was also good. They have good collection of beds. They literally confuse me ,which one to buy
Our purchase (September 5th-2021) was for 4 complete bedroom sets: one King, two Queens and one Full. All was going well until facing the delivery nightmare due to unknown reason they have sent incomplete broken pieces and even the wrong items and moreover the date for delivery wasn't as promised when closing the deal. There are 11 deliveries total and the last one will be for March next year,, really? We have visited several time to the store to complain about the unorganized process and filed claims. Ashley Store supposed to be a reputable company but I was wrong as it seems that our purchase was not reserved accordingly and sold out to someone else and we have to wait a long long time until they actually deliver ours.
(Translated by Google) The worst company in the world. I bought a room set and they didn't deliver what I bought. Only he gave a lower quality team. In addition, after only two months of use the position bed does not work. The worst customer service. In addition to not having a direct line to connect in claims. They never answer the phone. And when it does, they send you to an automated system that never responds or solves anything. I will not do business with this company again and do not recommend it. (Original) La peor compañía del mundo. Compre un juego de cuarto y no me entregaron lo que compré. Solo el dieron un equipo de menor calidad. En adición luego de solo dos meses de uso la cama de posición no funciona. El peor servicio al cliente. Además de no tener una línea directa para conectar en reclamaciones. Nunca contestan el teléfono. Y cuando lo hace te envían a un sistema automático que nunca responde ni resuelve nada. No vuelvo hacer negocios con esta compañía y no la recomiendo.
Ceasar was the best. I had problems with my delivery and he fixed it. Great salesperson and a great guy.
Out sales person, Shantally Bernabel was awesome. She made the furniture shopping easy.
Nicole was very helpful and courteous. Extremely happy that we went to Ashley’s.
Victor was very patient with us, even after choosing furniture and changing our minds. And, we changed twice. We're hoping this choice of dining room and living room sets will do. One thing I would have to say, is we were not offered any accents to the 2 love seats or coffee tables or end tables to match the dining / loveseats. We're now looking to purchase these items at other places. Ashley could build a store in Saint Cloud, Fl.
I ordered a couch/bedroom set from them in June or so. Everything was scheduled to be delivered September 1st, but they only delivered half of the couch and the bedroom set. I called to try and figure out what happened, but it takes up to 20 minutes to reach anyone. Many times, I’ve gotten through to a Representative, only for their phone to suddenly hang up. After finally reaching someone, they said the missing couch piece was forgotten at the warehouse and someone would follow up with me September 2nd. No one ever reached out. I had to repeat the whole process September 3rd, spent an hour trying to reach someone, only to find out the warehouse now says they never had the missing couch piece and I might not receive it until October. They’ve done nothing to make up the delay to me, or keep me informed on what’s going on with the missing delivery. Unprofessional service, unprofessional business. Currently filing a report with the BBB.
(Translated by Google) I bought new furniture for my home and here I found WONDERFUL prices. (Original) Adquirí nuevos muebles para mí ha hogar y aquí encontré MARAVILLOSOS precios.
Had a wonderful shopping experience! We went in for our sons bed and Victor Muñoz from the Osceola Pkwy store went above and beyond to help us! We left with a TV Stand, Accent Chair, New bedroom furniture for our son and Mattress. Honestly he was so patient with us and helped us in everyway he could. We will be back and ask for him!!
Good Quality buy during sales events to save money . I think prices are above normal
Very nice but too expensive
Maria was very courteous and patient! Maria took the time to show us exactly what we looking for with no sales pressure.
Ashley likes to play this game where there online prices are different than the instore prices. In store being much much higher, then they act like they are giving you and incredible deal but it's still a higher price than online. Good luck trying to get a deal lower than the online prices. Not to mention the fact when you buy in store your purchases don't show up on your online account. They claim it's because it's seperate systems.... it's the same company, fix it. I also find most of their employees are rude and not properly trained in customer service. They are just itching to get a sale or get you off the phone. It's a shame ashley has really nice furniture but it is being outshined by the lack of professionalism.
If I can do no stars I would! The customer service the experience was horrible. My delivery was messed up and they wanted me to pay for it! I was told My delivery would be done on August 24. After I confirmed for the 24th, I get an email at 4:44 am saying to confirm my delivery for the 26th. I called customer service and they said that since my order was split, my frame was coming the 24th and mattress the 26th. The manager was not accommodating and I would never step foot back in a Ashley’s store again! Highly disappointed
There were so many pieces to choose from it made it hard, but we had a wonderful sales person Antonio who helped guide us to the perfect pieces. We can't wait to see it set up in our new home. We purchased 2 recliner sofas and they are beautiful. We will be back for other rooms. Thank you.
(Translated by Google) The worst experience! When you are buying everything is happiness, they only want your money ... after 3 attempts to deliver the dining room that we bought and paid in full, we got tired of them playing with us. We asked for our money back, we got it after 2 months and not in full, $ 160 for delivery charges! And saying that the return was due to a change of mind of the buyer ... they do not say that it was due to delivery failures and poor dispatch. Nothing recommended! Worst. Never buy there (Original) La peor experiencia! Cuando estas comprando todo es felicidad, solo quieren tu dinero… luego de 3 intentos de entrega del comedor que compramos y pagamos en su totalidad nos cansamos de que jugaran con nosotros. Pedimos nuestro dinero de regreso, lo obtuvimos luego de 2 meses y no en su totalidad, 160$ por cargos de entrega! Y diciendo que la devolución fue por cambio de parecer del comprador.. no dicen que fue por fallas en la entrega y mal despacho. Nada recomendado! Lo peor. Nunca compren allí
The experience was horrible, and I will never buy again at Ashley. I bought a dinning set on 7/6/2021 and they canceled the ordered 3 times and on top of that they came 3 times to deliver the set and the first time they had a missing piece so I had to reschedule and wait 1 more week, second time all the pieces on the table were broken and yesterday when they came to deliver for the 3rd time I told the guy before bringing the chairs to do the table first. The box was open, and you could see the table was damaged, the delivery guy took pictures and when I call the escalation department for the 5th time they just asked me if I wanted to cancel the order. The customer service experience is so bad. I don’t recommend buying anything the needs to be delivered
As soon as I arrived I was greeted immediately by a representative. I told him I was interested in a dining set. He said he would connect me with a sales person that could assist me with that. He introduced me to Maria Delgadillo who was wonderful. She was able to make several suggestions that fit my criteria. She was very knowledgeable, knew exactly where each set was located and did not waste my time showing me any furniture outside of the criteria I gave her. I took photos and Maria gave me the furniture dimensions. After going home and taking some measurements, I called Maria and I purchase the dining set as easy as can be. Didn't even have to go back to the store. She connected me to their financial people and all was done in minutes and a delivery was scheduled within a week. Wow! What excellent service.
(Translated by Google) Buying any product in this company makes you buy a guarantee that if you move, they do not recognize you, products do not have quality, a year has not passed from my bed and it broke and eye we are not fat ... very pretty but they do not work and your guarantee is false (Original) Compras cualquier producto en esta empresa te hace comprar una garantía que si te mudas no te reconocen productos no tienen calidad no ha pasado un año de mi cama y se partió y ojo no somos gordos… muy bonitas pero no sirven y su garantía es falsa
Overpriced
We had a great experience with Hector Rivera. He was welcoming, knowledgeable, respectful and answered all our questions. We ended up purchasing a bedroom and a dining room set. Great job Hector
Great Service
This for Ashley Online and the warehouse dept.I have such poor taste in my mouth today makes the 4th day missed for my delivery. SALES ORDER NUMBER: 725005790378 here is the proof Your Doorstep Delivery has been scheduled successfully Delivery Date: Sunday, August 8, 2021. Ashley's supvr nor manager has ever called to apologize. today appt was 8:30am -12:45 and they still have not called me . this was 1st order July 25 and every appt has been missed with me having to do the calling no one in ware house / or Ashley has contacted me it now 3:16pm and today when I called they told me 2:40pm and they are running late. I have lost 4 full days of work waiting on Ashley . this will be reported to BBB... I will never use Ashley again. I need a credit for today again .. my 4 days of work no were near equals this bed i tried to surprise my wife on on anniversary .I was told they were still coming today Its know 7:23pm still delivery with my bed .. still no phone call apologizing ..************** DO YOU BELEIVE 1ST OF ALL NO ONE FROM ASHLEY LEADERSHIP EVER CONTACTED ME .**** DO YOU KNOW WHEN THIS DELIVERY GUY SHOWED UP AT MY HOUSE? IT WAS 10PM AGAIN 10PM AGIN IF ANYONY ONE IS CHECKING THIS FROM ASHLEY 10PM ... AND AGAIN NO ONE HAS CALLED ME TO APOLOGIZE. I NEED CREDIT THAT WAS A ANOTHER FULL DAY I WAITIED MISSING A 4TH DAY OF WORK YES I WORK SUNDAYS .. I WENT TO BED AT 9PM AND GET A CALL FROM YOUR DRIVING SAYING HE WAS COMING OMG NEVER AGAIN .. I NEED ANOTHER CREDIT .. NOW I CREATING MY LETTER TO BBB.
Maria did an amazing job. She showed us around the store and was with through the entire experience by answering all of our question. She was very professional and even had a sense of humor. Thank you Maria for assisting in the purchase of our new bedroom suit.
Thomas S was amazing. Took his time helping us. We bought furniture and was delivered on time. I will go back and i will ask for him. Amazing sales guy.
The most awful experience I have ever had. I ordered about $4500 worth of furniture on June 16. Delivery for Aug 6. Went back and upgraded to have the assembly and remove trash mainly because if it came damaged they would not take but but try and repair. Here we are Aug 6 and my delivery is INCOMPLETE and they are not assembling. Call 3 times and on hold for over 2.5 hours with no resolution. Went to store, very helpful, but what can they do? Nothing. Have an Aug 30 delivery date now as an estimate. Try to call corporate offices and ask for the president but am told they cannot transfer me to the officers offices. DO NOT give these people business. I would cancel but told the money would be returned to my card in 30-45 days. I have already paid off this card. Companies like this do not deserve to stay in business and only we can close them down by not doing business with them. I hope you do not.
Great service, great customer care and bought a bed. Can't beat that
This is a big store. A sales person greets you as you walk in. Thankfully ours didn't stalk us but stopped by once or twice to see if we were interested in anything and answer questions. I don't understand how the store is organized. We got plenty of exercise walking back and forth through the entire store to look at love seats and recliners. I was interested in a couple of items but didn't have the energy to walk through a third time to compare what I liked. I took pictures instead.
WOW
Beautiful
Our experience was enjoyable and informative. The staff at Ashley Home store in Florida was courteous and knowledgeable about products, options, pricing and delivery. The staff used tools to quickly illustrate pricing and options with a follow-up printout. All our questions were answered and we received written documents about what we discussed with the representative. We also visited Ashley stores in Pennsylvania to get better ideas of the furniture we were purchasing. That staff, who know they would not get the sale, were surprisingly very helpful regardless. Collectively, it was an enjoyable experience that exceeded our expectations. We will be back again!
The sales person gave us space before approaching us. Once I was ready, someone was right there to help. The salesman that we got was great. He help us ordered what we need and kept us at our budget without cutting service. My first buying experience was great and we will definitely go back to the same location.
I had a wonderful experience at the Ashley store located in Kissimmee by the Loop, Juan was our sales person and he was amazing, very kind and he also allowed me to walk the store without rushing me or harassing me like other stores do. I was also able to find everything I was looking for at great prices, all of the sales and deals that they had that day was amazing. I would for sure recommend Ashley furniture store to anyone looking for new furniture.
We have purchased multiple times from Ashley. We are always very pleased with the quality. Staff are pleasant and knowledgeable. We had Juan help us and he was PHENOMENAL!!
Great ! I have been super stressed with the purchase of my new home and deciding on furniture has not been easy . I am super picky but they had alot of patience with me . I did have to go a few times , everyone knew me by the 3rd time but again everyone was super helpful and patient . I suggest check online pricing ! They will help match that pricing in store ! I was picky even with the numbers , and victor was extremely patient and really took his time to go over everything and get exactly what we wanted . Thank you !
(Translated by Google) Excellent attention 100% recommended. (Original) Excelente atención 100% recomendado.
Great furniture store, I have shopped at Ashley's for furniture since 2005, the sales person that helped me Richard was very professional, friendly and courteous answered all my questions. Prices are reasonable and furniture is good quality.
(Translated by Google) Immediate attention, kindness and professionalism on products and financing. (Original) Atención Inmediata amabilidad y profesionalidad sobre los productos y financiación.
Salesperson was excellent. Date of delivery has been delayed twice, at 16 days past first promised date at this time.
Shirley provided me with exceptional customer service !
María Delgadillo, was the seller that help us, she was very patient and very polite, she goes little by little with everything, I'm so glad that I found her, she was awesome 100% recommended... thanks for your service
(Translated by Google) Good (Original) Buena
Had a wonder and fun experience here with Ted! He made buying furniture for our first home easy and understood our budget. He took his time to explain and made sure we were comfortable before finalizing our purchase. We have purchased furniture from Ashley Furniture before and definitely will go back for Ted to help us in the future. Make sure you ask for Ted!!
Ask for salesman Ronal - he’s great!
I would give them negative stars if I could. We bought bar chairs from them and they told us it would be brand new. That they'll deliver and build them at the house. They brought these chairs already build. They forgot 2 chairs out of 8. So we inspected the chairs all the wood was scratch worn at the foot, leather was torn. All the chair tilt to 1 side all of them. So we figured they sold us display chairs. We called them same day and they said they need to do a claim. I don't care they promise new chairs. It's been a week already and herd nothing so we went to speak to their manager and he completely turn his back on us. Very unprofessional he should be fired. We don't want the chairs we want all our money back, but he refuses. Guess we gonna escalate this in court. We didn't want a fuss we just wanted new chairs that are not scratched, torn leather, foot worn down, and tilting. I highly recommend don't buy from them.
We walked in started looking around & Shantally Bernable said hi w/a big smile & said how are you w/a beautiful smile & the rest was history. We just moved here & she made are furniture shopping great. All I can say is I will refer her to anyone I know that’s buying furniture. She was a pleasure to work with. 💖💖
Worst experience purchasing furniture. What is the point of making a sale on memorial day and up to this date have not delivered the furniture yet. First and last time I purchase anything from this store. To me is the same as false advertisement to sell something you as available and you do not have it. If I I would have known beforehand that your products come from China I would have not purchased anything. Stop the FALSE ADVERTISING YOU THIEFS.
Nicole was fantastic! We were looking for a tv stand and she let us walk around the store often checking in to see if we needed assistance. We ended up buying a sectional couch with ottoman AND the tv stand. Nicole made our day when it came to Pricing. Did I mention it was our wedding anniversary? Thank you Nicole for a great shopping experience!
Very good customer service! We went there to take a look in a few dinnner tables and left there with a Purchase! Thank you Cesar for all of your help.
Great service.
(Translated by Google) Expensive furniture, and the seller a bit listless. (Original) Muebles caros, y el vendedor un poco apático.
Horrible experience. I was questioned why was I taking so long looking around their warehouse
Very busy store but also a large store with more furniture on the floor. Staff was very friendly. We worked with Santana and he was awesome!
I had a great experience shopping for furniture for my new home. When i got there they welcomed me into the store, i explained exactly what i wanted and the sales representative found me exactly what i needed. When you go there ask for Maria, you wont regret it!!! She’s amazing!
Ted was incredibly helpful and so patient with us! Had a great experience and absolutely love our new furniture.
My salesman was an idiot
(Translated by Google) Excellent (Original) Excelente
I got excellent service from Juan
Tried calling this store several times during the course of a week to ask if they had a floor model. No one answered and was redirected to the main customer service line each time. The last call I made, Customer Service tried calling the store directly and was hung up on. As others have stated, awful customer service
Make sure you check prices online before you purchase in store. The salespeople have no knowledge of the online prices. I saved over $1000 by ordering online - after the rep told me that the instore prices were the "best" he could do.
Explained what I needed and was totally satisfied with my experience. Great Job!!
Worst furniture to ever deal with. They lie about delivery date assigned you a date just to make you buy almost 3 months now with 3 different dates and they still constantly extend the dates out. As of today still no furniture. Worst furniture store it’s should’ve been a sign when we were buying they had 3 customers waiting for their furniture for 3 to 4 months. I’ve been there 3 times every time I’m there due to delayed shipping I meet 2 to 3 more people complaining about shipping. They don’t tell their customer that items are backed order they lie just to secure a sell. Again don’t waste your time with Ashley furniture
(Translated by Google) Variety of beautiful furniture, prices vary from the most expensive to the most expensive hahaha, that is, excellent attention from the seller Abel I admire his ability for negotiation and good treatment with the client, so he returned to the same place and bought taking advantage of the offers of the moment (Original) Variedad de muebles bellisimos los precios varian del mas caro al mas costoso jajajja eso si excelente atencion del vendedor Abel admiro su habilidad para la negociacion y buen trato con el cliente por el regrese al mismo sitio y compre aprovechando las ofertas del momento
They were very polite very sweet and the help was great
We went to Ashley's about a month ago. Sales person was absolutely phenomenal (at first to make his sale). We purchased a bedroom set and needed it all delivered by June 4th. The only item that has showed up to my house is the bed frame. Ashley’s delivery people have called me 6 times within a month to continue to postpone delivery of the mattress. I even went to the actual store yesterday to let them know what was going on, nobody seem interested in helping me because it was not a commission sale this time. I asked to speak to the manager GIO who told me he would get me a different mattress and have it delivered by the 4th of June. He told me once he got in contact with the delivery manager he would reach out to me before end of day with confirmation. I have still not heard anything from him yet. I continue to call the store and they continue to send me right to voicemail. What is amazing is I brought a couple of items for my home from Rooms to Go a month ago same day and they were delivered in 3 days. I would never go to Ashley’s again because they do not hold truth in their words. Also to top it off I was originally helped by a salesman named Victor and then when I went in the store yesterday I was helped by Hector who told me Victor was new to the store and does not know how we operate so all the information I was given by Victor was not true according to Hector... I wish I could give Ashley’s a 0 star. Do yourself a favor and go elsewhere, but if you speak Spanish they will go above and beyond for you.
Beautiful furniture and home decor. The customer service was great specially Stephany Hernandez she was very knowledgeable and so patient helping us to select our dining room set. We love it!!
Special service and very helpful people 👍
We were helped by Richard who was extremely helpful. Even though our selection was not in stock, Richard explained when it would be available and placed our order.
I recently had to buy $12K of furniture because I was starting over after a divorce. I received an email saying my delivery could be scheduled earlier than expected, so I jumped on it. Well, only 1 piece was received and it’s not something they build. The sales rep in the store didn’t tell me that. It’s a big piece, so now I have to hire a handyman to do it. Also, the website didn’t tell me that the earlier delivery would’ve been just for that 1 piece. If the site had told me that, I never would’ve rescheduled it in the first place. So I rescheduled the rest for another date. On the big delivery day, the living room tables arrived but it was again a customer assembly and the sales rep didn’t tell me that. Luckily, these are easily assembled and I can do those. The corner of the couch wasn’t ordered by the sales rep, so my living room looks ridiculous without the corner of the couch. My daughter’s bookcase wasn’t on the truck and come to find out, someone at the store canceled it because it’s a piece that is directly shipped out and not delivered by Ashley Furniture. The person who canceled the bookcase order didn’t call me or make a new order to ship it to me. My daughter’s bed was broken upon delivery and they said they had another 6 in the warehouse and could deliver it the next day from 8a-12p. At 11:45a, I called to ask where they were and I was told that the driver said he wouldn’t make it. No one called me to tell me this. So I wasted 4 hours of my day waiting on them. So I went to the store and got everything fixed in person. This experience is rated 1 star, but gave a 2nd star because the people who fixed the problems were super nice and apologetic.
Thanks Ted Kramer...we enjoyed the shopping experience with you... you have a very relaxed way about you and made us feel very comfortable with our choices...
The best place i ever got a couch set amazing help and get the job done very quickly and amazing personality thanks alot Abel if we need anything else from there we will be calling you.
First off let’s start with the gentleman that helped us. Richard. What a nice guy that was very informative and knowledgeable on many items. Not only did we NOT get the pressure like other furniture companies do, but he would give us the freedom to roam around and think things over. He also stood literally over an hour after closing to help us while others were clocking out and leaving for their day. The next day we came in to finalize everything and even with another customer he was very attentive and would always come and check on us. Moving forward we’ll be going to Ashley’s furniture and specifically asking for his help. My wife and I loved the fact that we were allowed to creatively express what we liked even with mix matched items where in other cases we received suggestions or faces. It’s good to know that their are still individuals that simply allow the freedom of not being persistent or suggestive.
efrain soto great guy knows customer service got us with what we needed for our new house great place to get new furniture for your house!
Horrible customer service and don’t buy it from Cesar, awful seles rep. This company is full of uneducated people
Beautiful furniture but need more salesmen, my husband and I were about 45 minutes in the store nobody show up! They were with other customers.
The salesman Rich was very good. Unfortunately everything we found that we liked they didn't have available. So we moved on to shop elsewhere.
Lisandro understands the value of customer service. Thanks for everything.
Excelent. The attention courtesy and customer service we received from Maria was incredible. She did goog job.
(Translated by Google) I bought my bed two months ago, poor quality arrived with a broken leg and broken fabric headboard. This is the time and my child's bed never arrived, I complained because of this they tell me that it arrives in June 2021 when I buy they told me that in a month and a half now they have extended another month these people do not care that if I wanted to cancel the order Already normal after waiting two months and if I continue waiting 3 months for it to arrive damaged as the first terrible horrible quality the service depressing warehouse. (Original) Compré mi cama hace dos meses pésima calidad llegó con una pata rota y cabezal tela rota. Esta es la hora y la cama de mi niño nunca llegó, reclamé por esto me dicen que llega en Junio 2021 cuando compre me dijeron que en un mes y medio ahora se extendieron un mes más esta gente no le importa que si quería cancelara la orden ya normal después de esperar dos meses y si continuo esperando 3 meses para que llegue dañada como la primera pesimo horrible la calidad el servicio deprimente almacén.
(Translated by Google) People very friendly and respectful and efficient (Original) Jente mul amable y respetuosa y eficiente
We purchased a really nice sectional at a really good price, we were helped by Mrs. Swati Suchank and she was amazing!!! She got us in and out quick helped us get the online price and even helped us get a better price on the sectional plus the 5 year warranty. My only worry is that the delivery was pushed back 6 more days, I really hope it doesn't keep getting pushed back.
Terrible logistics! They promised delivery on a specific date even after I told them to contact me early if they foresee any issues. They didn’t. I had to cancel the order because I had movers coming to my home to pack me out for my next duty assignment. Terrible. What a waste of my time. And they even charged be full price on the pillows that was part of the deal. Not even a offer of a discount on them. I even contacted the region director. No reply. Needless to say I will never buy anything from them.
Our sales associate "Cesar" was not pushy what so ever, very polite and professional. I informed him, I would be back, to purchase living room furniture.
Order 4/10/21 Promised 4/26/21 I said no I don’t need till 5/2/2021 Now I’m still waiting for delivery on 5/8/2021. Not only that they said they would price match their internet pricing and still give me the 20% off, but she my sales lady never did that and when questioned I was told by the manager David that because of the way I financed it I couldn’t do that. Either your price match or you don’t!!! I’m paying for the furniture either way!!! It was a price match from your store and your Internet price give me a break! I will never buy from Ashley ever again!!!! If you can go elsewhere I highly suggest it and if I could give them a negative zero I would!!! Nobody returns phone calls you call the store and the phone hangs up on you it’s just nonstop nobody calls you back!
Horrible experience I got my delivery in January and I'm still waiting for them to fix my table missing pieces it's just unprofessional how they continue to say I'm at fault because I missed the technician when I clearly told them wat hours I was available and unavailable I don't even want the table anymore it's to the point where I might just go to the store and leave it at their front door
Listen if I can put zero stars i would because what I've been thru with this store is ridiculous I bought this bed set in January it got delivered on February 4th and by February 17th the slates and legs on the bed broke it is now MAY 4 2021 and nothing has been repaired or replaced I constantly have gotten the run around and been spoken to in the most unprofessional way and I have been waiting patiently for then to resolve this issue and my mattress has been on the floor since February I highly recommend rooms to go or anywhere else for that mattress because the way I've been spoke to and how this company has dealt with the situation and not wanted to resolve the issue everything has been a waiting game totally unacceptable
I had to send back my delivery four times because the delivery was not complete this is unacceptable and not professional I can be an understanding person but really four times is a freaking joke ! Talk to manager from the store Abdul and he had the courtesy of hanging up the phone on me definitely not what I expected when planning my dream home from a mother to another expecting sons bed and family dinning room DO NOT BUY FROM HERE !!!
-5 stars! Worst furniture store ever! If you want to have the worst buying experience you are in the right spot. Poor costumer service, from the manager Abdul to the ladies at the office taking phone calls, super rude and disrespectful. 1 month ago I purchased a bedroom for my daughter and until this day, they have not been able to deliver the complete set every time they show up at my house I send them back because there’s a new part missing. Don’t waste your time dealing with these unprofessional people and take your business somewhere else. 👎
Nice selection of furniture and kudos to Mr. Jose Velez for an outstanding service and product knowledge. I purchased a dining room and living room set.
Great sales experience last weekend when we were furniture shopping! Richard was extremely informative and managed to stay close while still giving us space to talk and figure out what we wanted to do. We left to check other places and returned to Ashley because we liked one set there, but also because of Richard's engagement. The paperwork process was quick and painless.
Antonio was awesome!! He found exactly the furniture I wanted!! Great service no b.s. I was in/out and very satisfied! ASHLEY FURNITURE IS THE BOMB!! CAN'T WAIT TO GO BACK AND BUY SOME MORE!! THANKS ASHLEY FURNITURE!!
Kissimmee store delivered a defective sectional. I almost fell off the recliner as it tipped forward when I got off. After waiting a couple of weeks for an exchange, I had a delivery scheduled. Delivery was a disaster, driver came at 10:30 pm (scheduled time was 3-7 pm) cursed us out and took furniture back with him. Ashley's never contacted me. After several attempts, I was able to get in touch with Ashley's and I'm still waiting (more than a month later) for them to come pick up their furniture and refund my money. I do not recommend them!
Richard was fantastic . We were in and out with exactly what we wanted . No fuss no muss. Thanks Richard for the great experience .
Great furniture buying experience. No hassle sales. Store was clean and had a big variety of furniture for all rooms. It was great working with Rich in the west Osceola store.
Not much attention from the sales person. Look around and ask questions when you get seriously interested in something.
I purchased +$1000 of bedroom sets from Ashley’s and in addition I purchased $139.99 for delivery and installation. Now that I need to move from my current apartment I tried to unscrew everything and some screws were poorly installed by their team at the first place that I cannot uninstall the bed footboard and headboard. There’s no way to move my bed unless if I break it. I called them and explained the situation and they said they cannot help me since my warranty has expired. How would I pay attention to the installation details if I wasn’t planning to move ?! I feel very much frustrated and disappointed of their costumer service it is very unhelpful! I asked to speak with a manager and they left me on hold for more than 30 minutes then they hang up on me. Never ever will do business with Ashley’s anymore.
I just purchased my first couch today with the help of Swati. She was extremely helpful and kind throughout the whole process. She explained everything thoroughly about the couch, payment plan, and financing and we couldn't be more thankful for her help today. I would highly recommend!
Nice store. Large selection. Hours are until 7PM daily.
Aweful customer service on delivery and post delivery. Excellent sales personal, beautiful store, but pretty poor delivery and post delivery support process. The people that delivered and installed the furniture broke some pieces and broke my wall. After placing the complains in (same-day) they say I won't have the replacement parts until end of June!! (Purchased done on 3/6/21). Today a month after wall still broken, replacement pieces have even been dispatched, no solution yet. @Nathan I hope you can help to speed this up.
If I could give zero starts I would. This is the most unprofessional and rude group of people. Doris specifically who we bought was our salesperson on the floor was only interested in us buying the couch. They said the sectional was on back order. We went back two days later to purchase the ottoman that goes with the sectional and after speaking with another salesperson my husband asked if the ottoman could be under the same delivery charge, they tried to charge him twice for delivery and assembly. We get an email stating “ your Order is available sooner than expected...schedule your delivery with a link to schedule the delivery. As the email was unspecific as to what was being sent we assumed okay so we’re getting everything at once. We got rid of our old couch to have space for it and today which is the delivery date we find out after tracking the truck what item is in the delivery is only the ottoman. Nothing else. When we call they tell us the sofa won’t be available for delivery until May1st. So know we gotta sit on the floor for almost an entire month. When we called we were transferred 4 times until they ultimately passed us on to the sales floor lady....DORIS who had the nerve to tell me that it was my fault that this happened because I should have called her. Would you believe the nerve on this lady. She wasn’t even the one who sold us the ottoman in the first place. I will NEVER purchase another furniture piece from this company again. As they don’t deserve anyone’s business. Stay away from Doris because she will make you wish you never bought a piece of furniture from her ever again.
Clean Prices are higher than Rooms to go. But different quality
Nice furniture a bit pricey.
Hector was incredibly helpful, professional and genuine. We appreciate the time he spent with us and he's ability to graciously pivot with us, when we changed our choice of furniture on more than one occasion. We've already gone back to make additional purchases from Ashley Home Store because of him! Thanks Hector!
Had the best furniture buying experience in a long time. Our sales associate Victor was beyond our expectations! Extremely thoughtful, patient and helpful! The supporting team was very joyful and made an extremely difficult process a very pleasant one. Ashley at Kissimmee you have a forever customer!
Bright , clean, and friendly. I walked in and was immediately greeted by Juan. He showed me everything I asked about and was very knowledgeable about the stock of merchandise. I intended to buy only 2 bedroom sets, but with their wonderful selection and quality, ended up purchasing much more.
Maria was very nice and helpful, knowledgeable about the items 👍🏼👍🏼
I’ve came here twice and there was a salesman named Soto who was very friendly and helpful truthful and honest and I came on the day he wasn’t working and one of the people at the front door said she would help me and so far it’s been 15+ minutes and they haven’t come over and the other sales people didn’t bother to ask me if I needed anything, they just walked past me so if anything guess I gotta come on a day that Soto is working
My initial visit was very pleasant. Unfortunately trying to follow up to make a purchase was futile, calling the store directly and using the text option to the Sales Rep was no better. Ended up purchasing a living room set elsewhere the next day.
HORRIBLE CUSTOMER SERVICE AND DO ANYTHING THEY CAN TO NOT GIVE YOU YOUR ONE YEAR STORE WARRANTY. BEEN TRYING TO GET MY COUCH REPLACED FOR 6 MONTHS AND HAVE STILL TO HEAR A RESPONSE AND THEIR LINE CONSTANTLY GETTING CUT OFF CAUSING ME TO CALL BACK AND WAIT ANOTHER HOUR TO SPEAK TO SOMEONE I CAN GO ON AND ON!!!
I can not stress my aggravation enough. I purchased a bedroom set from this company and have had nothing but problems, back orders, and ZERO customer service. Multiple, multiple calls, emails, text messages and no response whatsoever. I feel completely robbed and disregarded. I expect so much more from Ashley's.
I want to give zero stars! My level of frustration with this company and their customer service, or lack there of, is below any that I have experienced before. I purchased a home 6 months ago, new construction. Estimated closing date was in March so I began shopping for furniture early December as I was made aware by some friends that there are some shipping delays due to COVID. I found some stuff I liked at Ashley’s and asked about availability of the pieces I wanted, I was told by the representative that all of my pieces would be in stock for my March delivery request (I ordered in January to allow sufficient time). To be exact, I spent $5000 in total. As the closing date approached I began selling my old furniture because I wouldn’t need it anymore, for what?! I bought everything brand new! Well boy, did I make a mistake. Closing date arrives, moving stressors kick in and I find comfort in knowing that soon enough I will be in my new home, settled and happy with all my new stuff... or at least I thought :( 2 days before my scheduled delivery date, I receive 2 different messages from Ashley’s, one telling me that one piece was on back order and then another telling me a piece had been discontinued. I call back and speak to a few different customer service agents and got a different story from each one. The next day I spend a few hours trying to get a hold of someone at the store to get an explanation as to what exactly is going on. To make a very long story short, I am being told that a few of my items are in back order... until May... end of May... important piece like my couches. Now what?! I have no furniture, no where to sleep, no where to sit, no response from Ashley’s on how or when this can be resolved. I’ve been waiting to hear back from “management” with a resolution for 48 hours. This is not right! Had I been told the furniture was not going to be available prior to days before me moving, I would’ve kept my furniture or purchased elsewhere. Just beware, don’t get stuck like me. I have no furniture and can’t even get a hold of someone to cancel my order and get a refund.
Stephanie, so helpful and patient she is so sweet
Went to Ashley’s to purchase a couch due to RTG selling me a couch that was out of stock. Frustrated that I had to wait another month I decided to cancel and check out what Ashley’s had. I was blessed to encounter Swati. Long story short.... she was able to get us a couch similar to what we wanted, within our price range, and delivery date which was just a few days later. The couch was delivered on the promised date and it’s better than what we originally purchased at RTG. I know this wouldn’t have happened if it wasn’t for Swati. She understood my frustration and wanted to make sure she did everything she could to get me a couch. Thanks Sawti! Ashley’s is lucky to have you.
While the store and the furniture may look amazing , the actual furniture that is delivered to the home , is completely opposite. Our family was excited to purchase a couch set . It was expensive but beautiful! We were told that it was on backstock and it was been a few weeks until it arrived . A little Over a month later , we finally received our items. Our couches were left in front of the door with no help to bring it in. As we unwrapped the items , we noticed a tear on one couch and parts caved in on the other couch . We called customer service immediately to report . After an hour on hold, the said they would Create a ticket and call us back within 24 hours . A few days later I called back to check the status because no one contacted us. all of this to find out that the ticket was never created. Fast forwarding , we have yet to get a call back or someone to come On site to check the couches. All of the reps are rude and nonchalant. It’s unfortunate that we are in this situation. Would not recommend.
(Translated by Google) My husband and I are very satisfied with the attention we received, the place was well cleaned, relaxing music, good lighting, excellent service and to further improve everything, the prices were great with good discounts. (Original) Mi esposo y yo estamos muy satisfechos con la atencion que recibimos, el lugar estaba bien aseado, musica relajante, buena iluminacion, excelente atencion y para mejorar mas todo, los precios estaban estupendos con buenos descuentos.
I’m very disappointed with Ashley Funiture and the service. I bought a recliner and I’m still waiting for it and change me 3rd time delivery day. In customer service diferent representative told me to wait and send me to a service survey and hang-up on me. Another thing, the dining table came with a a damage and, I waiting for a 3rd technician to ck the table and report to Corporate, so they decided if they replace it of fix it. Seriously, I hope to see my problems with the company been solve. solve I used to have high expectations with the store but at this moment not anymore.
Ashley Furniture is the worst company that exists in the furniture industry. Buy a dining table. reclyners, 2 coffee tables tv table and a rocket chair.Everything came damage and they did not send me the rocket chair, they have already sent me 2 technicians they changed the delivery date of the chair 3 times and still nobody has solved anything. Don’t recommend Ashley Furniture
We found the same furniture cheaper elsewhere
Very bad attention from the manager, he treated me very badly because I complained that I was 2 months old and my furniture did not arrive and it should have arrived today and my furniture did not arrive, he told me to cancel the order if you want or else you must wait longer
Negative 1 star for this place for clearly taking advantage of my Aunt
Great service and prices
(Translated by Google) I agreed to the needs (Original) Acordé a las necesidades
Good showroom size at this one.
We purchased an entire living room set and a side board. Part was to be delivered in a about a week and the rest was to be delivered a few weeks later. It was explained part of the order had to come from out of state. This was in late December. It is now late February and we are told maybe it will be delivered in May. Unacceptable to say the least. Customer service tells us to call the local store and the local store doesn’t pick up the phone. The customer service agent even tried to call with no success. Why buy furniture from a store with zero customer service and zero accountability to its customers on the delivery dates stated at the time of purchase? Lesson learned the hard way. I would never recommend this store.
I highly recommend Ashley homestore Stephanie when the extra mile she got us approved and she is an excellent sales person she really cares about her customers
Clean customer service was good
We ordered a couch in December before Christmas. We were told that it would ship in February. I called customer service and was told we wouldn't get the couch until April 24th. I was told that their warehouse was responsible and that they couldn't do anything about it. Stay away from Ashley they can't get there stuff together.
If I could leave less stars I would. We ordered a couch on Labor Day, didn't receive it until late October. Part of the frame broke a month later. They scheduled a service tech who didn't have parts to fix the couch, he was supposed to order them, he didn't. Second technician came out and had to order parts. Third tech came out, still no parts. Now we are in February and still can't use our couch because they are incompetent and can't fix it. A replacement has been ordered but is still 6+ weeks out. Called at the beginning of February and they said they've moved us up the list and it should be delivered no later than the 11th. Nice of customer service to lie to me. I will never buy furniture from Ashley again.
(Translated by Google) variety in products (Original) variedad en productos
Very good. Had an excellent salesperson. He found me a couch and love seat.
Price was fair service really was not up to par. Sales person said they have nothing in stock everything had to be ordered. First we bought a table and chairs they delivered the chairs within 4 days the table came the next week. We also ordered stools for the counter the brought the wrong stools a week later brought the correct ones called to cancel the order was told they would not credit 5he chairs only the table and entertainment center (which I will get to) and that it would take 3-4 weeks for us to receive the credit which we paid cash for the entire sale. Now the entertainment console which we where told would be assembled and delivered I n 10-14 days showed up three weeks later with the table and was not assembled all in all the worst experience I have ever had buying furniture in my life. Stay as far away from Ashley as you can I will never step foot in this store again
(Translated by Google) Wide variety of home furnishings of excellent quality and various prices (Original) Gran variedad de muebles para el hogar de excelente calidad y varios precios
Terrible experience. I purchased a Exquisite Full Poster Bed for my daughter. It was delivered poorly packed and got a lot of damaged. But even without those damages it was poorly manufactured. Immediately, I went to the store. They said, they can do nothing but file a claim and replace it. We agreed. They sent a technician, he confirmed multiple damaged and poor make quality. 10/10/2020 same delivery men brought us another bed, better packed BUT the quality of the bed itself was NOT better, wood not smooth, details not painted well, so disappointing. I refused to accept the replacement. Those people said I was going to get a call within 24 hours, nobody called. After 6 days I called myself and was told that another claim had to be submitted but it was not. I said I do not want a bad quality thing and want full refund. The lady over the phone said I will not get the refund. This purchase turned into a nightmare. Update. We were brought the third head+footboard set. Perhaps, a handpicked one. It was better than the previous two. Realizing that there is no way to get the refund, we reviewed and accepted that last set. Assembly was pretty easy. The bed looks like on the pictures, beautiful. It should not have brought that much hustle and disappointment. Stay safe!
(Translated by Google) I went but everything is very expensive (Original) Fui pero todo es muy caro
These people do not care about their customers. They sell items that they don't have and it takes many months to get your items. We purchased $13,000 worth of furniture and three months later, we are still waiting on our items. BUY ELSEWHERE.
STAY FAR FAR AWAY FROM THIS PLACE .. they will tell you delivery takes longer due to COVID bla bla bla and when the actual delivery day comes your furniture will NOT BE READY! They will give you some bs about it being back ordered. Go somewhere else if you actually want to get your furniture at all.
Very clean
Richard Schechtman was everything in my today’s visit. He was very knowledgeable, he was so perfect. Couldn’t be better. I’m so happy he took care of us. Since this one was my first time there I will definitely keep buying my furnitures there with Richard. So lovely and wise. Best product specialist of them all. Bravo!! Imilse & Miguel Meléndez.
Its okay
Hi, please if you read this do not buy from Ashley furniture at the store they promise you the best furniture best service sorry is not true. Starting from the sales rep to the worst deliver in the planet they do not call in advance and trying to give you damage product
Dana was so helpful, knowledge about styles and colors. Also offered several financing offers. Quality of furniture is top notch.
Waited almost 15-20 minutes before we received assistance. Prices also seemed inflated compared to competitors.
Beautiful furniture but the service is not the best. Normally you get pestered by sales people but today I couldn't get anyone to help me at all. I walked up to 2 sales guys I saw but I stood there waiting to be acknowledged. They were carrying on a conversation about how much they hate wearing masks. I asked them if either one of them could help me and they just looked at me like I had 3 eyes. Awful. I walked out.
It’s a shame because the furniture is so beautiful in the store. Our sales lady was very nice. But when it came to our delivery, almost all damaged. Sent it back and needed to speak to Manager because the next delivery date was ridiculously far out. Still waiting on our dining table, expected date was yesterday, found it odd no one called, emailed, text. Left Two messages with the Customer Service number to finally getting an answered “oh your delivery has been pushed back to Jan 15th”, mind you we order back in early November. And advising not all of the chairs will be delivered on this day. It upsetting because Ashley Furniture has an upscale image and the delivery company makes them look very low. Rethink about purchasing your furniture here.
We have being Ashly customers since 2008 and their furniture is by far the best value for price. However the couple of people in the customer service desk in the back of the store have zero people skills. Fat guy there is pretending that he is well occupied with an important task and doesn't even bother to raise head to help a waiting customer. Not suitable for customer service at all.
Bought furniture months ago. They reschedule delivery dates without prior notice. You call the corporate line they bounce you from person to person. You reach out to the store they don’t care or help you either because they already got there commission. Then they say they start case numbers then when you call and reference that number everyone acts brand new and doesn’t help you. You then wait for that delivery date to be told another story. I hate Ashley furniture and should have listened and not bought from this company.
Very nice and helpful folks
Do not buy anything from here unless you want to wait months for anything to arrive. We bought furniture back in September and after months of broken promises on delivery dates it has still not arrived! Then finally we are told it will arrive this week on a particular day rearrange plans and trying to work around them to be prepared for delivery as the day goes by we cannot get a hold of ANY customer services members in all the “options” they recommend on their hold line. When we finally get through after almost an hour or more of holding we are told once again that it will not be here for another week! The representative then tell us “Well we notified you and left a voicemail” another lie as we haven’t received any communication other than our confirmation email stating that it will be delivered on the day they last promised. The customer experience here is absolutely horrible, everyone is short with you and rude even when it hadn’t gotten this far out we tried to be understanding and hope for the best but we bought this with plenty of time to prepare for when we would need it and now we have an empty living room still waiting on furniture. Thanks a lot Ashley. I doubt we will ever buy anything from here ever again and if we could actually get through to someone who could actually help we may just cancel at this point! This is absolutely unacceptable service. If they had been up front from the beginning and not lied to us and maybe let us know the real situation we wouldn’t have bought this knowing it wouldn't be here on time.
I went to the store on Nov 6, 2020 and purchased some sofas put half of the money down and was told they would get here by December 19th. I just received a call stating that it would not get to me until after January 20th this is so freaking frustrating. What a joke 2 months to receive sofas. I also called and was told well if I did not like that date she can cancel my order and get something else but who’s to say that I would not take another month like really. NEVER AGAIN!!! Will update again once and if I ever get the damn sofas 😡
I went the for a (damn) dining room set and came out with TWO patio sets. Geeee... we couldn't resist!!!
Each time I try to give them the benefit of the doubt and each time I'm disappointed. Last year I ordered a dining table and 6 chairs. It took 5 times of trying to deliver to get it right. The communication between the store, corporate and the delivery people is horrible. I received a gift card for my inconvenience. I have decided to buy my husband a gift for Christmas. I ordered it 3 weeks ago with an expected delivery of January 8th. Now its saying out of stock and won't be delivered until mid to end of Feb. What a joke. It makes me think they never placed my order. I get covid is happening. But it wasn't out of stock when I ordered it and they haven't communicated with me about it once again. Horrible costumer service!!!!!!!!
Bought an adjustable base (with protection), mattress, two nightstands and one dresser about a month ago. Spent well over $3,000 for stuff to be delivered today. Recently we received a phone call stating our order will be partially delivered due to some items being backordered for another week. Our sales rep had not mentioned that in the first place. To make matters even worse, our items we were expecting today were not actually ready. We moved into a new apartment expecting our furnitures to arrive AND are now being told we would not get it until the end of this month. It is not even guaranteed because they do not know when the items will be available. For compensation, they tried to give us a $100 gift card. Really?! Waiting on management to give us a call. I doubt they will, reading other peoples reviews.
Prices seemed decent but from inspecting the furniture a lot of it will fall apart with any use. Even a lot of the show furniture had tiny knicks from probably not hard impacts and removed the thin veneer ruining it. Ikea is far cheaper for this quality if not better. Employees mostly hung back but still lingered like sharks following their prey thru the store.
Great place to buy Furniture's and Household items
TED KRAMMER......sales person with a very Disgusting attitude. (after the sale was completed) Please take all the negative reviews seriously. Today is Saturday November 27th, I just received a loveseat and sofa from ashleys furniture . The love seat came all wrapped up in protective packaging, the sofa on the other hand came unwrapped, there wast a satin on the backrest in the middle, dirt marks around the sofa, and scratches around the wood frame. It looked like they pulled out of a dumpster. Do not buy anything at this store
(Translated by Google) The seller is very friendly but the services and the poor quality product I do not buy again nor do I recommend anyone to really buy that they do not work, their products are of poor quality and after they are of poor quality they are cars and the guarantee does not want to respond (Original) El vendedor muy amigable pero los servicios y el producto de mala calidad yo no vuelvo a comprar ni recomiendo a nadie que compre de verdad que no sirven sus productos son de mala calidad y tras que son de mala calidad son carros y la garantía no quieren responder
I went into the store back in August and purchased some items. Due to Covid a lot of the items I was going to have to wait for which I had no problem with. I was able to get my bedroom sets so I was happy with that. My bed was delivered and missing pieces when I messaged my sales rep about it he told me to go to the store to customer service and the pieces would be there waiting for me. Went to the store they had no clue what I was talking about. I decided to end up cancelling the rest of my order and I was told I wasn’t charged for anything and the order would be cancelled. A week later I checked my statement with Ashley and it was still showing all these outstanding purchases. I called the store and spoke with Efrenllovani, Lucca the store manager and he told me my balance was only 451.00 and sent me an invoice of all the credits being applied. Two months later and I’m still showing an outstanding balance of almost $7000! When I call the credit card company they said they don’t see any credits and the store has to be the one to set things straight. I emailed back the manager I have called and there has been no follow through. I am getting very frustrated and about to dispute the entire transaction with my creditors because this is absolutely Insane. It’s kind of ironic that when they wanted to make the sale they were all about helping me and coming in on days off and now no one wants to do anything!!!
Great furniture
The worst furniture company we have ever dealt with. They lie about deliveries , they have no customer service and give you the run around, no manager ever wants to talk to you , they damage both your property and we still waiting now over 3 weeks for someone to call us for repairs , they damage during delivery your new merchandise and send someone to repair or rather patch up what their delivery people ruined , they always cancel deliveries or arrive at your door at 9pm after waiting all day for them , they have canceled on us 3 times so you loose time from work, they point fingers or past the blame to another department which you never hear from anyone, the marketing team selects your comments and post, the corporate office just doesn’t care , and you pay for assembly that doesn’t happen or they leave you without parts for your items. Just a nightmare ! Please save yourself the stress and headache ! The sad part is our sales person is amazing , she helped us furnish our entire new home we built , she spent 4 hours with us back in September and we go see her multiple times to buy accent pieces inside show room so she looses her commission . We canceled our entire second order and it’s been over one week but we can’t get hold store manager who is always on conference call or vacation last 3-4 weeks! Just horrible Company!
(Translated by Google) Enjoy a lot with your salespeople. In the Colombian style, I would say "They are very dear people" Thank you for your attention. (Original) Goze mucho con sus vendedores. Al estilo colombiano, diría "Son gente muy querida" gracias por su atención.
PLEASE!! DONT BUY PROTECTION PLAN, it was sold like a warranty, and we have only two years with the couch and is in terrible conditions, we have no kids or pets. They don’t want to recognize or pay anything, and we have been waiting for their response for over a month now. They treat you well when you go to buy but the services after sale is horrific, the worst I’ve ever seen.
If i could give you guys no stars, i would.I recommend buying your furniture somewhere else. How professional is it to say something will be delivered to on a certain date and then change the date without letting the customer know ? We've been waiting for month for this set and all we keep getting is the run around. Now we have to fight with corporate to get our money back. This is so ridiculous. Save yourself the headaches folks.
Horrible.
I do not recommend that store to anyone .. they are not responsible for anything .. they give you the parts you bought in part .. they do not answer the phone ... the sellers do not recommend what you should buy for your needs .. the worst purchase that I have made in my life
I am here at Ashley furniture I just wanted to say that I am very happy with the sofa that we have purchased for home. Was the person that helped us and he was very great and did not follow us all over the store.. also the furniture here Ashley furniture are beautiful I wish I had more money to buy everything I want to buy.
Furniture is extremely delayed. Their is no approximate delivery date.
Great customer service!
We have been Ashley's Furniture customers for years. We loved their quality and most importantly their customer service and excellent support for all of those years. Unfortunately, that has drastically changed. Is sad to witness that what once was a great furniture company has heavily declined in service. Customer service and communication and been a nightmare with our two purchases in 2020. Sad to say, we will not be returning customers. Hoping they get back to great things again as the future of the company does not seem bright at all at this point.
**Must Read Danger ** If you think you time is worth something, avoid to buy anything in this location and in Ashly in general. The furniture that they show you at the store not even close to the quality you will receive at home. I had 3 deliveries and the still deliver my furniture broken and poor quality (totaly different from the ones you will see at the store) . Customer service horrible not even corporate calls you back or resolve any problems. I had to go to the store which is 40 minutes for my house 4 times and still had to make a huge complaint for my money back! If you looking to make you life miserable just come here and buy something!
Customer service suck
Super upset with the seller who touched me (Jose), also with the manager kishan, I bought a room set and I'm still waiting for him I went to the store and they didn't help me, they practically hid. I will not buy more there.
Loved this store, although furniture is a bit pricey. Especially enjoyed that I was not followed around the store by sales people. If I wanted help, they were available. Did not find anything today but I will be back.
Bad experience. 3 times they deliver a dresser and each one is worst that the last one, foot board should be replace the first time (4 weeks ago) with the dresser and today they tell me that they will open a case for the foot board
I am very disappointed with my purchase. I explained to the seller what I needed many times and I trusted his experience and when the delivery arrived it was not what I expected now he does not want to accept the change, due to their mistake, customer service is a nightmare
Richard (salesman), Kishan (manager), Catalina (receptionist) took amazing care of me. I’ve been a costumer for over 10 years and every time I come they make my buying experience special. Professional and actually caring. I’m extremely happy with my purchase. I would immediately ask for them and they should take care of you.
(Translated by Google) This place is very complete, the furniture you find there is very classic, not suitable for modern environments. Although it is not necessary to visit it. (Original) Este lugar esta muy completo, el forniture que allí encuentras es muy clásico, no acorde para ambientes modernos. Aunque no esta demás visitarlo.
(Translated by Google) Good attention ONLY to sell but at the time of a claim because your purchase did not arrive on time, no one is responsible, there is no timely response, they do not worry about justifying their lack, letting the customer understand only and the seller gives you a number staff not to answer you, that lack of respect for customers, ZERO POINTS FOR RESPONSIBILITY Mr. JOSÉ VÉLEZ now I have to wait 3 months for my table to be delivered. (Original) Buena atención SOLO para vender pero a la hora de un reclamo porqué no llegó tu compra a tiempo, nadie se hace responsable, no hay respuesta oportuna, no se preocupan por justificar su falta, dejando entender solo al cliente y te da el vendedor un número personal para no contestarte, que falta de respeto por los clientes, CERO PUNTOS POR RESPONSABILIDAD Sr. JOSÉ VÉLEZ ahora tengo que esperar 3 meses para que me entreguen mi mesa.
Just let me start by saying this is the worst place to buy furniture. i had such a terrible experience with the customer service. especially from Richard Schechtman , First he made a wrong order then when i returned to fix it after too many attempts to call , he asked me to just get out, . It’s just awful the way they work and treat the customers. Very disappointed. Save yourself a headache and buy somewhere else.
This customer service is really bad they always being lying about everything. They told me there were going to call me in 2 days about the error they did and they haven’t call me yet and they said they wanna give me the money no more. Really bad store
Great Deals, the manager was very courteous and the seller Juan was very sincere and helpful we were thinking about looking through stores and compare but instead we got the best deal and more for less, here in Ashley.
Absolutely perfect delivery!! Thank you very happy with my order 😊
I negotiated a fair price and received superior treatment from the sales crew at Ashley Home store.
If you buy here, pray that nothing goes wrong. It will take a long time to get help. Our couch was delivered with minor damage. After many calls, many trips to the store, and several lies, we finally got the problem resolved. This was the worst customer service I have ever seen. Try calling a local store. Impossible. Try calling the service department. Impossible. Try calling before you buy! Other customers were in the store complaining at the same time. I understand we are in a Covid situation but Corporate is handling it very poorly on the customer service side. At least answer the phone and explain. This is not the local store issue. The employees were extremely nice. I am sure they are trying to do their best.
If I could give this a zero I would.. Been dealing with,customer service for almost 7 months. Yes I am understanding the covid thing but 7 months is crazy.. spent over 2k on a couch an ottoman and the Ottoman,broke in 3 days.. Now I'm being told you can't use an ottoman for sitting on... since when ??? The tech even said the thing is so poorly made they shouldn't be seeling them..DONT BUY ASHLEY FURNITURE IT IS JUNK JUNK JUNK..
Not good prices not even on labor too expensive some furniture where out dated
(Translated by Google) It was a very pleasant experience, top quality service, dedication and courtesy which Mr. José Vélez gave us. Without a doubt we came to the right place. Many blessings. (Original) Fue experiencia muy grata,servicio de primera calidad, esmero y cortesía la cual nos brindó el señor José Vélez.Sin duda alguna llegamos al lugar correcto.muchas bendiciones.
If I could leave zero stars I would. This has been one of the worst experiences I've ever had in my life. Ordered furniture in store early August. Set up a delivery date for early September because they were backed up on orders. No problem, I understand things aren't exactly normal right now. We set up a delivery day for Sunday (when im off work). I get a text a few days before the delivery date saying it will be delivered on Monday during some time window, problem is im working Monday and cant take off. I call and im told they can't reschedule it for the original day. The best they can do is keep it scheduled for Monday or move it a week and a half back. I say fine I'll rearrange my schedule for Monday. Monday comes no phone call no text so by late afternoon I call back. They rescheduled my furniture delivery for a week or so out saying I asked them to change it! Which I never did. Now I'm without my furniture because I got rid of the old to make room for the new. Im told they'll call within 48 hours to try and rush the order, and at least let me know what happened. My number was also wrong on the order which I was assured would be changed during that conversation. Fast forward 72 hours later, I've received no phone call or email regarding updates on my furniture. I call back a 3rd time, they never changed my number and now the furniture is out of stock. At this point I'm livid and ask what can be done. I get told sucks for you, it'll get there at a later date and if you have issues call the original store since they messed up. Thats it thats what I'm told. I've called this store 3 times this week. They don't answer, I get theyre busy but I've left voice-mails. They still have not gotten back to me. At this point I just want a refund. I have worked in the customer service industry and try to be extremely understanding. But this is ridiculous and has been handled so poorly I will NEVER buy from Ashley again, nor recommend them to anyone else. No one should be treated like this. Absolutely awful customer service.
Good customer service in the store. Delivery guy's something different. I will post pictures of the damages they made on the furniture soon. More pictures coming soon.
Way too much paperwork to buy something never had that much in the Wichita stores in Kansas.
Doris Sosa was amazing she did with us an awesome job. She helped us find the exact furniture we were looking for and with pressuring us!!! One more time I day she was amazing and the manager was great with us too!!! Awesome store highly recommended
If I could give 0 stars I would. This is the worst experience I have ever had with any company. In the beginning of August my husband and I ordered a Queen size bed and mattress with an original delivery date of August 22nd. Two days before the scheduled delivery we received a phone call stating that part of our order was on back order and that our delivery date was rescheduled to August 29th, on August 28th we received a confirmation call saying that our items were going to be delivered on August 29th between 12 & 3 PM. They never showed. We called and were told our delivery had been rescheduled until September 5th, we received no phone call, voicemail, email, or any form on communication in regard to our delivery being rescheduled. The representative I spoke with on the phone told me the earliest our delivery could be would be on September 3rd, we had family arriving on this day and needed something for them to sleep on. I asked her to please give me a confirmation that my delivery would be there the morning of the 3rd and she assured me she did a verbal confirmation. On September 2nd I received another automated voicemail saying that my delivery was still scheduled for September 5th. I called back and asked what happened to the delivery for the third and the representative NEVER changed the delivery date for the 3rd, so I was instructed to visit the store I bought the furniture from. I went on my lunch break to speak with the manager Nathan. Nathan was able to get a hold of the warehouse manager to get me a scheduled delivery of September 4th. As soon as I got back from my lunch break at 3:30 I received a phone call to confirm the delivery for September 4th, I was WORKING and couldn’t answer the phone. They rescheduled my delivery for September 11th. I went back to the store when I got off of work and spoke to Nathan the manager again. He assured me that my delivery would be there September 4th. Mind you my husband and I have been sleeping on an air mattress. On September 4th I waited for them all day and they never showed. I spoke with Nathan the customer service representative who told me the earliest delivery date would be September 9th. Today, September 9th we received a phone call that only our bedframe would be delivered and the mattress would be delivered tomorrow even though all of our items were in the warehouse. THIS IS INSANE. We have taken days off to wait, bought and slept on an air mattress, and have been too nice in regards to their many mistakes. I will NEVER be buying anything from Ashley furniture again, and I cannot believe I have to pay for something I don’t even have. This was utterly ridiculous.
(Translated by Google) Super bad, apart from that the AC did not work and there was no wifi network (Original) Super mal , aparte que el AC no funcionaba y no había red de wifi
Is our fifth time buying from Ashley’s and we are very happy with all of our purchases. Cesar help us get a great price and quality at the same time he’s the best. Thanks!!!!!
Really enjoyed shopping at Ashley furniture. We went there first looked at their merchandise which they have a huge selection. Then we went across the street to a competitor felt much more welcomed at the Ashley store then we did at the competitors. We were greeted at the door by a gentleman named Richard. Interested in looking at schools for our eat at kitchen counter. They have a look around the whole the counter height stools were displayed in various areas. We found stools that we really liked, bought them and found a living room set we purchased also. We will be back.
I went to Ashley needing a bedroom set with not much money but I got a set that was beyond my budget and I was in love with they had so much patience
After 20 years decided to buy a bed room set all I can say is they dont make furniture like they used to . Horrible experience furniture delivered out of the box full of scratches and chips... after waiting a month for delivery. Very poor quality furniture and customer service I received a text from the corporate office not even the decency to pick up the phone after trying to text my concerns and going back and forth I finally asked if he could please call me only to get the response and comparison it's like buying a car ...Really!!! I work at a car dealership and their main goal is customer service... Obviously cannot say the same for Ashley's... still waiting for a tech to come out ... I'm so disappointed I don't even want this bedroom set but I have to look at it and make payments for the next 5 years...
The WORST customer service experience I have ever had is with Ashley's! Not to mention their poor logistics. Let me start with this, I bought a mattress, an adjustable base and a bedroom set from Ashley's. This was back when COVID was NOT a thing and they rescheduled me at least 3 times to deliver my items making me waste several days of work. Then, when they finally came, they tried to give me a used mattress that was clearly dirty and I had to ask the delivery driver to keep it because that was not what I had ordered. So check all your items and take pictures when things arrive ! They will try to get rid of previous returns from other people and defective items with new buyers! (They do it knowingly). But this is not the worst! 4 months have already passed and their customer service has failed to process a return for the adjustable base that the manufacturer checked and determined to be defective. They will do anything they can to try to dismiss your case if you have a complain or anything like that. Their online customer care service sucks and they will be quick to give you wrong information to get you off the phone if you have a concern or a complain. CURRENTLY, I am still waiting to hear from someone at Ashley's that can finally process and approve this return that the manufacturer already approved because it is defective. Customer service never gives me an answer and out of the 20 calls I've made, no one has idea of the status so I have to bring everyone up to speed on the issue and tell them to communicate with their manufacturer. Talking to a manager is also impossible, they are quick to be rude and if they feel like they can't handle the request or have answer to your questions they will give you the answer you want to hear and tell you that they will process everything within 48 hours so that they get you off the phone and then ghost. When you call back again no one can validate the information they gave previously so you start all over again. So my recommendation from this horrible experience is DO NOT BUY THINGS FROM ASHLEYL'S, don't say no one told ya!
(Translated by Google) The worst purchase that I have made in my life from the store to the guarantee they sell you. After having 3 different claims orders they sent me parts to my house where the technician never arrived and when I return and claim his answer is that my The warranty with them was already expired, they sent me for the extended warranty which they sold me and their answer is that they only took care of the cabinet since the beds were factory defects then they tell me that it does not cover me when I ask for everything in writing. They say that if they are going to change it to me (we are waiting) a purchase of almost 3000 dollars ends up buying new beds for my children, they do not care that I am pregnant they made me go to the store again and again to lose my money 😤 😤😤thanks Ashley Funiture for tremendous experience (Original) La peor compra que eh hecho en mi vida desde la tienda hasta la garantía que ellos te venden., luego de tener 3 órdenes de reclamos diferentes me enviaron piezas a mi casa donde el técnico nunca llegó y cuando vuelvo y reclamo su repuesta es que mi garantía con ellos ya estaba vencida me mandan para la garantía extendida la cual ellos me vendieron y su repuesta es que sólo se hacían cargo del gabetero ya que las camas eran defectos de fábrica luego me dicen que no me cubre cuando le pido todo por escrito me dicen que si me lo van a cambiar (estamos en espera) una compra de casi 3000 dólares termine comprando camas nueva para mis hijos.,no les importo que estoy embarazar hacían ir a la tienda una y otra vez para el final perder mi dinero 😤😤😤gracias Ashley Funiture por tremenda experiencia
(Translated by Google) Excellent store excellent service. Very nice decoration, super friendly sellers, especially Mr. Humberto (Original) Excelente tienda excelente atención. Muy agradablenla decoracion, los vendedores súper amables, en especial el Sr. Humberto
0 rating don't buy from this place, they are not honest! they sell you and keep postponing delivery and also their cancellation policy starts once you make they buy and not when you get your items a month after, DISHONEST and on top customer service is the worst!
Worst place to buy from. Almost every furniture piece came in scratch or broken. Call Ashley and was told that someone was going to call us back. Hours later no one called. Call back this time directly to the store then was told a technician has to come to see what he can fix. You would think the furniture would just be replaced if it came messed up being that we paid thousands of dollars for new furniture but instead we get furniture that has to be fix and we have to wait how long for the pieces that has to be fix.. Very disappointed on Ashley Furniture they pride their company of being the number one furniture place to buy but they send you garbage.
Safe to go into and not be hassled by salesperson, furniture at a reasonable price.
After furniture shopping in 4 cities over 3 weeks, I was so pleased with my experience here. Maria was so kind and helpful and not at all pushy like many other places. Great variety and found exactly what I was looking for!
I’m rating this store with a 3 because when I was buying the furniture the sales personnel was very enthusiastic however do not come here with a issue even if it is minuscule because they will not even acknowledge your existence!
(Translated by Google) I bought a dresser, two nightstands and a sofa and loveseat, the sofa and the loveseat they gave me when I opened them were dirty, the dresser had a broken piece (they came to repair it instead of having my new dresser as I paid for it, I have one repaired) and the night table got scraped (Original) Compre un dresser dos mesas de noche y un sofa y loveseat el sofa y el loveseat me los entregaron al abrirlos estaban sucios, el dresser tenía un pedazo roto (vinieron a repararlo en lugar de tener mi dresser nuevo como lo pague tengo uno reparado) y la mesa de noche me llego raspada
Their furniture could be found else where cheaper and quality is in question
Lisandro was great! He was very helpful.
This place sux! No good! They ofder you a delivery date so you agree on buying. Then when that date comes, they tell you that it will be delivered in two month. They have your money, and the wont offer you a reimbursement, but instead to go to the store and pick something else and keep waiting. They dont have any stock! NO GOOD!!! WOULD NEVER BUY FROM HERE AGAIN
Friendly and courteous staff that listen to you and provide feedback to help make your decision a lot easier, the selection they have is a plus that provides variety for you to select. I would buy from them again.
This experience has been a total disaster. Let's start with the delivery. We were initially given a delivery time between 2:45 p.m. and 6:00 p.m. on July 10th. I was surprised to get a call from the delivery driver at 10:30 a.m. stating that we were next. I told him that we weren't ready to take delivery, but would be during the time slot that was given at the time of purchase. When the truck arrived I was surprised to see only one delivery guy. I purchased a complete bedroom set and was concerned about potentially damaging the furniture. He assured me that he had plenty of experience doing this on his own. When he finally finished bringing everything inside he discovered he did not have the required hardware to assemble the bed. He contacted his dispatcher and alerted him of the situation. He was then instructed to reload the truck and bring everything back. After arguing with his dispatcher it was then settled that they would leave the furniture. I was real apprehensive about signing for it seeing that some of the furniture was damaged and that the bed had not been assembled. He assured me that he documented everything and that someone would be in contact with me the next day to resolve my concerns. When I wasn't contacted the following day I called Ashley furniture's customer service department. This is absolutely the worst customer service department I've ever had to deal with. When you call, you get an automated system that loops you repeatedly until eventually one of two things happen. If you're lucky their voicemail system allows you to leave a message. But most times the system just hangs up on you and you have to start the process all over again. When you try to call the store it takes you to that same automated system that loops you repeatedly. Eventually I got someone, but it was completely useless. According to the service representative since I already took delivery of the items then I was no longer in the system. So I had to go to the store where I purchased the items. On Wednesday evening I go to the store with all my paperwork and explain my situation. What I had in my favor is that the delivery driver took photos of everything he dropped off. When the store pulled up my delivery receipt they saw the photos of the bed unassembled and still in its boxes. They assured me that they would send someone to assemble my bed on Thursday. Thursday came and went and no one showed up. So on Friday I returned to the store to inform them of the no show. At that point they contacted their customer service department and scheduled me for Monday. Well instead of showing up Monday, they showed up Saturday afternoon. Luckily I was home, so I let them in to assemble the bed. Of course since the bed was still boxed up I didn't know whether or not it had any damage. So once they're done I look it over and find that the footboard is damaged. On Sunday evening I go back to the store. I show them photos of all the damage items. They put in a claim and said the items would be replaced. They also advise that a technician would be at my house on Tuesday. Tuesday comes and goes and no one shows. So I returned to the store on Wednesday, July 22nd. Again I informed them that the technician they scheduled never showed up. So they go back and reschedule it for tomorrow the 23rd. I'm also told that the technician is going to try to repair the damage. This is completely unacceptable! I purchased new furniture and that's what I expect to receive. If your delivery people damaged it, it's on you to make it right. And not by trying to fix it. Completely and utterly totally disappointed with this company.
Hector Rivera was the most helpful team member and he really made our experience wonderful and we would have walked out without buying anything if he didn’t step in and answer all of our questions! Thank you Hector!
I am very disappointed in my experience here with this location.I bought 4 barstools from this location. I felt like the employees were very pushy to make a sale. The salesman who helped me was made aware that I had a counter at 35 inches but insisted i needed the tall bar stools instead of regular height. After the bar stools were delivered by Ashley's company, may I add none of the workers wore masks/gloves. I accepted the delivery because I did receive the product. I was unaware that the policy for this place is once it is accepted it cannot be returned or exchanged. I tried calling the store and customer care which just prompted me to a robot and not an actual representative. The next day after delivery, I went to the store ( as their policy states it has to be dealt with the store that the items were purchased from), spoke to the customer service lady and informed her I just wanted to exchange the chairs and she made me aware their returns or exchanges were now being dealt through corporate. She made a claim for me and I was told they would contact me within 24-48hrs. I did not hear from anyone for almost 2 weeks. I had to drive back to the facility to get in contact with someone. I then received a text stating " once items have been accepted into the home, there is no return policy". This is not what is on my receipt, it is not posted online, nor was I made aware that this is the policy. If i bought the product online, they allow returns but since I went to a store I cannot exchange or return? I went back to the store for a third time, a gentleman who informed me that since it was a corporate head handling my claim, "the ball is in her court". I still have not spoken to anyone from customer service and clearly, as a returning customer, my experience is not a priority to them. This experience has changed my perspective of this company and has caused me to rethink if I will buy any more products from them.
Our purchase has been a nightmare. It all started with the sales person. He seemed more interested in talking to a lady who was there for social hour, then taking care of customers. Only reason we purchased the furniture was because wife loves the table and we had been to every store in Greater Orlando. Delivery was the second nightmare. Table was not put together correctly, was wobbly, bolts never tightened, screws used were to long and came out the other side creating holes in the table. Delivery guys left without even putting together leather chair we bought. They never took it out of the packaging. We though they were taking out trash from table and coming back. They just left. Lastly, good luck trying to get through to someone from customer service or store. Made multiple calls and left messages. Only reason we got a response is because we went on Twitter and started posting. Will NEVER purchase another piece of furniture from this horrible nightmare of a place.
Everything bought at the store didn't arrive in the correct day scheduled. Also. My product arrived with damaged. All my complained to the Sales department they excuse that the problem is from COVID-19. So, if they have a problem, why they guarantee them word that they will delivery in the correct day scheduled? That is a shame to the sales people who works front with the customer. I understand the Sales people do not have fault on that, but the Logistic and administration of this store is so worst bad.
Had a great experience today buying our first bed room set. Salesman Harry was the best salesperson. He wasn’t pushy, helped us get everything we needed at the price and monthly payments we wanted ! Def recommend Harry ! So Happy and excited that after living with my now fiancé for almost 10 years we were able to get a nice bedroom set exactly how we wanted !!
Purchased a new sofa in May scheduled delivery got changed twice with an unacceptable new delivery date. After 4 message with a 24 to 48 call back which never happen. 4 in person visits to try to get this ordered cancel still no luck. Nathan personally told me he would call me back last Saturday and again this Friday that just passed. I have never received service like this, I would never allow that in my 114 stores. All I have been told they are back up and out of stock. Will amazon figure it out with overnight delivery and so did Rooms to Go. Left Ashley’s went to RTG and got a BETTER sofa BETTER deal WITH AMAZING SERVICE THANK YOU RONNIE and was delivered in 1 week. Shame on you Ashley’s you just lost another customer for life. My order is still pending cancellation and $300.00 pending back to my credit card. How do you think this is ok to treat people like this.
Maria was amazing! Very sweet and helped us get our perfect matress!
This is the worst place to buy anything. They broke items that were to be delivered then no showed twice on days to re-deliver the items with no phone calls or anything. I go back in to get a refund on items that were not delivered and items partial delivered get told it will not be an issue to pick up the items that were delivered just to get a text two days later saying the opposite. They lie and when you try to call the store or the 1-800 number no one ever picks up. Please go to city furniture or a better store or really any store but this one
(Translated by Google) Very good furniture all very nice ... but careful when negotiating ... There is a young surname Cabrera he is looking for a way to lower the price even if he has to go 3 times to the supervisor but he works for you ..... take out very good advantages with look it up and put it to work for you ..... you will like it (Original) Muy buenos muebles todos muy lindo...pero cuidados al negociar...Hay un joven apellido cabrera el busca la manera de bajar el precio aunque tenga que ir 3 veces a donde el supervisor pero trabaja para ti.....saque muy buenas ventajas con el búscalo y ponlo a trabajar por ti.....te gustará
Usually find something we like. Sometimes at a good price.The sales people and the cashiers are always helpful and friendly.
(Translated by Google) I didn't like the attention (Original) No me gustó la atención
After reading the reviews posted here, I can see that there is a difference in opinion as some reviews are very negative and some praise this company. I believe that Ashley Furniture is in business because at some point they over delivered their goods and provided great customer service. My experience has been on both sides and even though my first experience 5 years ago had a few hick ups. I still decided to go back and shop again. This experience however has been breath taking and very upsetting as well. If you shop at ASHLEY FURNITURE chances are you will receive out of boxed furniture which could have been a return. I am disputing all charges until all my furniture gets delivered in one piece.
Hector was amazing. Entire process was easy and quick. Hector had a ton of knowledge. Great employee!
What a wonderful experience at the store, we were greeted by Richard. He shared the financing promos and guided us around the store to the collections we were looking for. He suggested the mattress protection and the different options available within the porter collection we liked. Richard was extremely kind, he truly made our experience in furnishing our entire new home easy and effortless. Will definitely recommend Ashley and Richard to my friends and families.
Very good found exactly what I wanted
The worst to place to buy furniture
(Translated by Google) I love all your furniture (Original) Amo todos sus muebles
Number one selling furniture? Absolutely not. this place is the worst in every aspect. To begin the say we bought our furniture Juan rushed us because he wanted to go home. We ended purchasing furniture from there and for what was that? The day we were supposed to get our delivery our order was incomplete. but wait there is more...... two of the items that were delivered were completely smashed and broken. the delivery guys had the audacity to ask us if we wanted a technician to come and fix it for us(which for the record we payed for the protection plan) are you kidding, we didn't buy from the outlet we bought at the store. We obviously declined and told them that I wanted what we payed for. So not only was the furniture damaged but they delivered a mattress with no base. Being that I have a disabled husband with a amputation, we went to the store where we bought at the furniture at spoke to the manager David which was absolutely no help. He told us that he was going to have a temporary box spring to deliver so that my husband wouldn’t have to sleep on the floor and that simply was just an excuse. That was on a Sunday and he said that it would arrive at my house no later than Tuesday. Out of good faith we waited until Thursday which for the record he never followed up to see if we received it. When we go on Thursday guess what? There was never a box spring ordered. Ashleys then called us to tell us that the original bed base that we ordered you be delivered today June 14th 2020 which we have records of the confirmation of the delivery going to be shipped today. Once again no follow through! The truck shows up with 1 out of two boxes needed to install the bed. So therefore no bed for us and my husband continues to sleep on the floor . We tell the delivery guys that the order was not complete and he tells my husband that there was two boxes there but that since he didn't see the label on it he didn't grab it 🤦🏼♀️ Once we called our local store and spoke to David according to him he said that we were going to get a call within an hour from the warehouse so they can have one of their guys deliver it. we waited and waited until I called David back. he said he was going to call dispatch again and 3 min dispatch tells is that they cannot deliver it today that we would have to wait til Tuesday when in all honesty it should of been done right the first time. I proceeded to call the man who told me that it would be delivered today after all David and he said that he was under the impression that i received the bed but it was not installed when he darn well knew what the issue was. I asked him to speak to someone in corporate and he said that he had no way to get me in contact with corporate. This has been a circus! First impressions are very important and this is my first and last time buying here.
(Translated by Google) They are not loyal !!! They lie to you with the merchandise they tell you that a date will arrive before what you are supposed to order and after you stay waiting they call you and tell you that what you asked for is outstock. Please make sure before buying (Original) No son leales !!! Te mienten con la mercancía te dicen que llegara una fecha antes de lo que se supone para que le hagas la orden y después que te quedas esperando te llaman y te dicen que lo que pediste está outstock. Asegúrense bien antes de comprar
If you like country decor, this is your store. We're not, therefore we left without purchasing anything.
The absolute worst buying experience I am going through. We purchased a patio set back on 5/24/2020. It was delivered on 5/28/2020. Upon opening my product and starting assembly, I noticed that a piece was missing that I needed to build the table. I have in contact with the store I purchased and with customer care. Customer care told me that they do not handle this issue because I bought the product in the store. The store manger said they will open up a case for me and have the parts department call me. I am still waiting for that call. It is now 6/9/2020 and We haven’t been able to assemble our table. This is a complete joke and the worst service I have experienced! Please do not buy from Ashley. Go to Rooms to Go, American Signature or Badcock Furniture. If you buy something, you better hope all the pieces come at time of delivery. If not, expect to go through what I am going through!
We went for a living room set was told couldn't deliver till July and wouldn't put together without a charge wow
I was assisted by Lisandro and he definitely gave me the best treatment ever. He was super diligent, professional and gave me great deals!
Fransisco was a great help. He allowed us time to look around and when we had questions he was right there to answer and explained everything to us. Our purchase was quick and easy we couldn't have had a better experience!
Furniture came in broken and had to be return, have to wait another 11 days for me to get it
Purchased sectional with tables. Gave it 3 stars cause I've several times and no answer.
Horrible customer service!! Already 2 months waiting for my delivery 😡😡😡
(Translated by Google) I change the comment I always buy here and this time I come back they treated me badly for my clothes 🙄 neither did they offer me much nor did they give me the option to go online I always say that one pays with money not as one is dressed if it were said that I smell bad but not I was not low-cut or anything I preferred to go to another furniture store 🤷🏽♀️ (Original) Cambio el comentario siempre compro aquí y esta vez que regrese me trataron mal por mi vestimenta 🙄 ni me ofrecieron mucho ni me dieron la opción de ir a online siempre digo que uno paga con dinero no como anda vestido si se dijera que huelo mal pero no ni andaba escotada ni nada preferí ir a otra mueblería 🤷🏽♀️
(Translated by Google) Excellent service and product (Original) Excelente servicio y producto
Horrible first experience purchasing with Ashley's hidden fees we were told about and I've been waiting a week now for my refund conveniently there machine isn't working the day after the purchase. I will definitely not be buying from them again.
Horrible customer service!! I came to purchase 2 living rooms, one of them supposed to come with a coffee table, end table and a lamp I didn’t like the tables and the sales man called Angel told me I can change them for other model. At the end the guy run my credit and charge me a ton more including the tables that I like. He should tell me the real price Before run my credit, now my credit went down and I couldn’t even buy the furniture. They didn’t even try to do nothing so I can buy it. Horrible experience with this store!
We went in there to look for bed for 5 year old. The lady who assisted us ( Doris Sosa) was very rude. She kept giving us a stink look and ask us if we’re going to buy anything but in irritated way asking “how many things were going to buy” she kept following my kids while they were looking around for some stuff. She was very rude and unprofessional. We try asking her question and what we get back is very unenthusiastic response like she doesn’t want to be there. We have cake here multiple times but never got this kind of service. She didn’t really give us time to go check the place out. She was trying to guide us out the store. I wouldn’t come back to this place ever again because Doris Sosa made my experience very uncomfortable.
(Translated by Google) Today I went with my wife to buy my daughter's new bed and we were greeted by Doris, really! Very bad seller, knows nothing about store promotions, lousy customer service! that's why they don't deserve a single star, too bad. They lost a sale of $ 1,600 that American furniture if I take advantage of! (Original) Hoy fui con mi esposa a comprar la nueva cama de mi hija y nos recibió Doris, de verdad! ¡Muy mal vendedor, no sabe nada de los promociones de la tienda, pésimo servicio al cliente! por eso no merecen ni una sola estrella, lástima. perdieron una venta de $1.600 que American furniture si aprovecho!
My experience purchasing a bedroom set in this place was a nightmare. First, the sales rep.(I don’t want to put his name here) was trying to help me choose a mattress, and at the same time he was busy helping other so it took forever. He rushed us through the whole process which ended up with extra charges I did not asked for. Then, after two weeks waiting for my furniture, the bed frame has damages so it had to be replaced. And to make the matter worst, 3 months after my purchase, I discovered that the two nightstand have MOLD on the back covering panel. After reporting the damages, and an inspection from Ashley’s technician, here is their response to my claim: ”Thank you for your response. Upon further review of the photos we have received, the pictured damage is not covered within Ashley’s manufacturing warranty as this is not a delivery damage, manufacturing flaw or defect. Please follow the link below to review the Ashley Furniture Homestore Sales Order Terms and Conditions you were to have received and initialed at time of sale, for further information on our warranty. At this time, there will be no further action taken by Ashley Furniture Homestore on this claim. We apologize for any inconvenience.” I included the pictures I sent to Ashley with my claim so you know how bad is the quality of their furniture, and the don't want to take responsibility for it.
Horrible experience. Paid to get delivered plus took the day off they never showed up. Then called me at 11:30pm at night to reschedule had to take another day off and they missed the window. Paid to get installation was not install properly. It’s disgusting that this place is even in business. Will never recommend. Don’t even try to call the store they don’t pick up. SHOP ELSE WHERE.
Maria was very helpful and took the time to help me pick out new living room furniture.
Sales rep was very helpful. And help us with our needs.
Richard is the best !!!! Great service
If you go in don't let Doris Sosa "help" you worst customer service, she was in the phone on a personal call, then we told her we are leaving and then she put a little of interest in helping us. We ask for a online price match she did on the mattress but not on the beds, and ordered one with storage and one without it, we told her to update the phone number for the delivery to our cell and she didn't, now they changed the delivery schedule because when they called home nobody was home. Now my kids have to sleep on the floor over the weekend because of her incompetence and lazyness. Really frustrated and desapointed.
My furniture in my entire living room was purchased in 2018. It already looks 10 years old. I have other furniture from Rooms to Go that is almost 15 years old that has held up better. No one from Ashley has been willing to help resolve this.
More expensive than New York.
All your house hold needs
Just have to say if it wasn't for the sales person Marsh excellent service I would not buy my furniture at Ashley's Furniture. If you are planning to shop at Ashley's ask for Marsh. He also knows how to help you decorate. Thank you Marsh.😊
Decent furniture
We bought a gorgeous couch here and felt like we got a decent deal on it too. But when it came to delivery the couch wouldn’t fit in the elevator at our building and they said they won’t take it up the stairs past the third floor. We’re on the fourth. Mind you as well, we paid $150 for delivery of this couch. They took the couch away and I called our sales rep. The store took no initiative to call me with options. I waited a few hours to contact our rep. He said he would talk to the manager to see if he could get them to come up one extra floor or let me know what my other couch options are that will fit in our elevator. I said I don’t want a tiny couch just because it fits in an elevator. It’s one extra floor and my husband can help carry it up. After that contact I never heard back from my rep. We tried getting ahold of the manager at the this store to no avail. They never returned calls and dodged us on the phone. I felt bad for the girl my husband was talking to who worked there who was the obvious go between with us and the manager who didn’t want to talk to us. She said they won’t come to fourth floor and said we can come back in and meet with our sales rep and find another couch that will fit... we said no thank you based on this experience please just refund us. Finally they agreed to. Good riddance!
Love it
Great customer service!
My sales guy was very nice. Humberto Santiago. Just had my furniture delivered early all was in perfect condition. I will definitely be back to finish my furniture shopping.
Horrible customer service they will ignore your calls once they make a sale and clean their hands, no follow up and manager will not return calls. Furniture is bad quality when arrives at the home, please do a thorough check when it arrives and decline immediately do not accept it once you do they don’t care. Worse furniture store I have experienced, rather pay a bit more but get the best customer service.
Great experience, our salesperson helped us out and was very patient thru the process. At the end she helped us find the sofa we wanted
Great store for furniture
no kitchen furniture
MARIA was awsome very knowledgeable and she help my wife and I to select what we need it. She really listen to ours needs and what we was looking for and he made it possible to make it happen. I would recommend the if you are looking to purchase furnitures to seek for Maria the she would help you to her best of her abilities. Im really happy with the service and the attention and how smooth everything went With MARIA. Five star to Maria
Another screw up with the delivery. This is our third delivery and we finally have our master bed put together. (It took them 3 tries to succeed). And we're still working on getting a full size bed complete. Let's hope delivery number 4 we'll actually get the full size bed done. They are clueless at delivering! Terrible company to work with!! Stay far away from Ashley's Furniture Store!!!!!!
it's sofa king we todd did!
Maria..... must knowledgeable, fast salesperson
The experience was truly amazing, if you visit Ashley store located in Osceola Parkway in Kissimmee Florida make sure to ask for Cintia. She is so kind, respectful, caring, attentive and she will do anything to find what you are looking for. Customer Service from Cintia Lencina was truly unique!!! For me, Customer Service is the most important factor, you can find furniture anywhere, but only very few rare places where you can find such a special Salesperson like Cintia. I will most definitely be buying furniture again from this store!!!
Francisco Molano was Excellent!! He was helpful, informative and knows how to sell. Thank you.
Too $$$😨👎👎👎
Sold me a cheap nock off loveseat recliner My sofa is leather but loveseats pleather Never again will I spend 10 cents in this sore. My sofa was pleather also but I had a problem with it. At least they sent me a new one. The new one is leather, what I paid for. This store has lost my business and anybody I know in need of furniture.
Although we had a good experience with the sales rep and we were pleased with the price based on the quality, they have yet to deliver all of my furniture. After 3 screwed up deliveries, they still have yet to deliver all my furniture. The sales rep would not answer our phone calls or texts, and then to try to reach a manager was next to impossible. I finally spoke to the manager at the store and it seemed I was going to get my delivery and she said she'd call me back, but after 4 days, I have yet to receive a phone call. I'm still waiting for my furniture and have no idea when I will get it. Would I go back to Ashley's? NO!!!
Nice furniture and good prices
Lovely things. Helpful staff.
Never will buy anything from this place is something get damage is so hard to get exchange when is the delivery foult and the just pass the situation store or corp never again
Excellent furniture store, excellent customer service
They are fortunate that they have at least one star on the review. we bought a bedroom set almost a year ago. it was delivered damaged and still today 10 months later our furniture is still damaged and has not been replaced. every time they bring a replacement item it is also damaged. We have called many times and talked with several managers? and still NO corrective action has been taken. Do not listen to the delivery drivers when they tell you keep the product and they will exchange it. if you buy new furniture and it is delivered damaged DO NOT ACCEPT IT, TELL THEM TO TAKE IT BACK. This is the worst experience ever, paying for new furniture and still waiting for it????
Horrible experience with Ashleys, we bought our first crib and the sales women ordered the wrong color. The invoice description only had the product code therefore there was no way for me to know that she had ordered the wrong color until the crib arrived home. The manager Ricardo was not helpful and only kept saying we should not point fingers. Extremely devastated that we have to keep a crib that is not the color that I very specifically told her I wanted.
I bought power love seats sofa, recliner and tables from Ashley store. And we bought a protection plan costing $500.The sale service is very good.But when we received the sofa and tables. We noticed a big crack and several small cracks in the table. The sofa has a piece of leather missing. I called the service, scheduled an appointment . A guy came to the house and told me he only received one table report . He didn‘t receive sofa report . So he couldn’t do anything for that. I called back the service, they said they’ll call me back, but no one called me.I had to call the service back again to schedule another appointment.Very bad experience. Spent $4900 for some broken stuff.
Best place to waste money on furniture while Ashley is laughing at you from her private jet.
(Translated by Google) Grateful for the excellent kindness and good attention from Mr. Humberto Santiago of Ashley Kissimmee. I recommend it 100%, when you arrive at the store do not hesitate to look for it! (Original) Agradecida por la excelente amabilidad y buena atención por parte del señor Humberto Santiago de Ashley Kissimmee. Lo recomiendo al 100%, al llegar a la tienda no duden en buscarlo!
(Translated by Google) Ashley furniture is an ideal place to buy the best furniture, ask for Humberto Santiago and he will be taken care of in an extraordinary way, he is always willing to look for the best and at the best price for you. Excellent advisor and very friendly and helpful person. Ashley furniture is an ideal place to buy the best furniture, ask for Humberto Santiago and he will be taken care of in an extraordinary way, he is always willing to look for the best and at the best price for you. Excellent advisor and very friendly and helpful person. (Original) Ashley furniture is an ideal place to buy the best furniture, ask for Humberto Santiago and he will be taken care of in an extraordinary way, he is always willing to look for the best and at the best price for you. Excellent advisor and very friendly and helpful person. Ashley furniture es un lugar ideal para comprae los mejores muebles, pregunte por Humberto Santiago y sera atendido dd manera extraordinaria, el siempre esta dispiesto a buscar lo mejor y al mejor precio para usted. Excelente asesor y persona miy amable y servicial.
Horrible experience. The sales man lied to me about multiple things. Said furniture could be returned with a stocking fee. I was unhappy with some of my purchase and come to find out you can’t return anything and “stocking fee” isn’t even a thing. Also, after initial delivery was delayed, my sales contact said the charge will be waived. I was still charged, and waive of the fee was never noted or even approved. Also, furniture was delivered dirty. Base to the bed was smaller than the mattress! Looks awful, but I am stuck with the furniture. Save yourself time and money. Will never shop at this store again.
(Translated by Google) Very good prices but at the time of solving something I noticed that the billing employees do not really want to work. (Original) Muy buenos precios pero a la hora de resolver algo noté que los empleados de facturación no tienen muchas ganas de trabajar.
Worst customer service ever. First, they won't stop until you make the purchase and after that you mean nothing to them. I bought a sectional from them and then I wanted to change it because it did not fit and on the new one they did not included my 5 protection plan as I wanted it and when I realize that and tried to added they were making me going back and forward with the phone customer service and then just to tell me they can not do anything about it. Nathan was the worst sales person, he told me was going to call me the other day to figure something out and I'm still waiting for his call. I won't recommend this store to anyone. You definitely lost a customer.
Went in today ready to buy. Great start when we walked through the door. I will not leave names, but after finding what we liked the sales person misinformed us on the finances. We spoke to the manager we met in the middle great. We go with their finances why not 0% interest. Everything is great, until we are ready to check out, so at beggining he said they can deliver by this Thursday, so thats why we aggreed to run credit and everything. When he goes to the computer he tells me now that the fastest free delivery was 11/22 after telling me it would be this thursday the 14th, and if i want it before i have to pay 132$. That is when i just walked out, and not making a purchase ran our credit for no reason, and did not purchase anything. Great jobs sales rep, and ur manager. I will never step foot into another Ashleys waisted 2 hours, and misinformed 2 different times. Names will be mentioned in the email, and call to corporate
Chris is amazing and so helpful
The worst customer service ever called 3x looking for an item the first time I was promised a call back the second placed on hold then 3 separate people placed me on hold. Their not worth the time. Go on line Wayfair Walmart and overstock has the same items and easier to get help
I will NEVER go back to this store! I bought a living room set; I never saw the sofa I purchased since it wasn't in the store. I only saw it on their computer screen. I when back the next day of delivery and told them I didn't like the fabric of the sofa - they hit me with their new no-return policy, which the salesperson never told me. Neither she nor the store manager did anything on my behalf. Now I'm stuck with this ugly sofa, that every time I look at it, it makes me cry of anger. Thank God this happens before I purchase their $6,000 mattress set. I will never buy from Ashley again.
(Translated by Google) Excellent place to furnish your home (Original) Excelente Lugar para amoblar tu Casa
Beautiful shop.
(Translated by Google) The worst costumer service I have seen, they make fun of the client, and do not respond adequately for a simple requirement, I do not recommend this location (Original) El peor costumer service que he visto, se burlan del cliente , y no responden adecuadamente por un simple requerimiento, no recomiendo esta locación
My wife and I went to Ashley in order to purchase a new mattress. Nathan Ray was excellent to work with. He took the time to show us the entire range of mattresses and explained why some were better than others - also why they were better. We ended up going with a Tempur-ProAdapt Medium Hybrid mattress, which funny enough was our first trial. Nathan made the process simple from start to finish. We appreciate his time and effort.
(Translated by Google) Quiet good (Original) Trankilo bueno
The quality of the sofa set I bought was very nice. Can’t complain there. My complaint is with the piss poor customer service I received. I was told I would get a price match guarantee if the same set went on sale by a certain date. It did go on sale and I called well in advance of the time frame needed to get my price match. My service person Christie was great at first. She was on it keeping me informed etc, but after a week I figured out it was all bs and I was getting the run around. The manager Craig I left 3 messages for at the store and no return calls. Sometimes they would even hang up on me. They are lucky I didn’t go straight to the store or they would have gotten an earful for sure. This is for the store in Kissimmee Florida. Buyers beware! If you like what you want to buy get it , but just know the price guarantee is complete bs. They are crooks.
(Translated by Google) Excellent treatment, and all very spectacular, go and buy, there are too many excellent things !!!! (Original) Excelente trato ,y todo muy espectacular,vayan y compren,hay demasiadas cosas excelentes!!!!
Great at selling. Ridiculously bad at delivering and customer service. Save yourself the frustration and go elsewhere. This company does not care what happens after you walk out of the store. They do not deliver when they say they will and the customer service is non existent. You will never convince me that they care at all about their customers. My last purchase on 8/30/19 of 3 pieces of furniture was scheduled to be delivered on 9/18/19. I took the morning off work but they delivered only one piece past my delivery window of course. The drivers word "I only have one piece and it's not my fault". It is always another part of the companies fault no matter who you speak to.I could not get a straight story as to why the other 2 pieces were not delivered and it took two full business days for them to be able to determine that they had not delivered all items. Next delivery date was 9/27/19 the second day I have to stay around for hours waiting. Items were to be delivered and assembled. Delivery driver informs me immediately that they have the items but they are not assembled. Can't tell me why. So they proceed to unbox the items and leave when the customer service rep tells me someone will come the next day to assemble them. I would have assembled them myself but both items have damage and I want to the tech to see the damage. I was given a window of 8am - 2pm so another day wasted. 2PM rolls around, no call no show so I call and they tell me it will be at least another 1 1/2 hours until they arrive. We'll see about that. Did I mention that when they unboxed the items they damaged one of our brand new custom shutters when they leaned the furniture pieces against them. I can honestly say I have never had worse customer service than I have had with this company.
Very friendly people like salesman Hector and great prices
Have some nice furniture. Some of it is expensive some of it is cheaper. The bigger locations have more of a display area. Watch the signs in the stores. Not all are the same. You call them out on it, they give you the better deal that other stores offer.
Andres Castillo, is our rep. He is professional, respectful, and gave us privacy, to discuss, our purchase. Needless to say, we purchased a bedroom set.
Their salesperson Maria was very polite and very knowledgeable of the furniture and very courteous
There were many red flags that I ignored. First as I walked in there is a sign that states "this location is independently owned" meaning its a franchise. 2nd red flag I walked in wanting to buy a sectional but I found myself being guided along the whole store with a sales agent named Abel. Should have known by the extra flashy watch that he was there for only himself and not for the customer. 3rd he took me straight to the most expensive and new temperpedic (at least $3500). I get it he is sales and what do you expect right? I expect to be treated like a customer and instead as soon as I mentioned I did not want all the extra things just a sectional and that I did not want to use their inhouse financing that charges ridiculous rates I literally saw his interest in the sale dissipate to that point where i felt like I was being ignored. I was also told last minute (after my card was charged over $1300) that the delivery date changed and I would get it much later than I expected I knew something about this whole place was wrong. I made the mistake of not checking the price online so I was charged a little over $2500 which was $1200 via 5 year financing and over $1300 using my debit card. I went home and since it did not sit well i checked and found the same couch online for about $1800. Hmmm something doesn't match. Called the very next morning (today) and was told Abel was off and I have to speak with him directly. So I just decided to go to Ashley Furniture in Waterford Lakes Orlando where i cancelled older order from Osceola location since I ended up getting a much better deal and received more than $600 in savings for the EXACT same product. Please come here prepared and never buy anything without checking for the exact items pricing online. DO YOURSELF THE FAVOR. Oh not finished yet because trying to cancel the order and get my money back was an ordeal that started at 10AM and ended at 5:25PM last call. Manager does not come in till 12, she went to lunch, she is at a meeting, put me on hold for more than 10 min twice. Until I got a woman (by god I wish I got her name) im thinking it was Nina or something but she then stated "Before I give you your refund you need to answer some questions" to which I replied the only thing I need to talk about is getting my money back. She then repeated "First I need to ask you questions about how the process went at Ashleys in Waterford. I had to again say "give... me.... my ... refund. She then asked for my card number then said it will take 3 to 4 business days. Ill update if I have not received my refund and I will definitely be reaching to corporate about this. I cant talk about the other reps but Abel and the entire management i spoke to are a bunch of unprofessional wrongdoers who are waiting to take advantage of any unsuspecting people and retaliate against people who know better. STAY AWAY FROM THIS PLACE!! MAKE THE DRIVE TO ASHLEYS IN WATERFORD!
Customer service is great, until they get your money and you have to get your product. We spent just under $8k in furniture, but none of the associates we've dealt with said items were on back order, had to be shipped via ups or just not available at the moment (i.e. a mattress cover that we paid for, but wasn't made aware that we had to take it. we thought it would have been shipped along with the other things). Now, we've been calling the store and getting a run around from more associates and no manager wants to speak to us, because they don't have a resolution to our situation. Learn from our experience and go to the new City Furniture and save yourself the hassle.
PERFECT
Everything went well until the day of our first delivery. Our sales person was very attentive and took her time to help us find the items we needed . at the time of purchase one item (TV stand) was supposed to come about 3 weeks after, which we agreed to. When our items arrived we were missing another item. They claimed to have told us that which was a complete lie. We let that go however, our TV stand did not arrive after the delivery was confirmed through text messaging. When we contacted the store we were told it would be available some time in September. At this point we have waited close to two months for our items. We received the TV stand today and it has holes, Niks and cracks everywhere. It looks like a display piece that has been sitting in a store for years. It is very distasteful for them to do this. I paid full price for the item...if they didn't have it, I simply would have chosen a different one. Last but not least they put in a ticket order to fix the defective item.....that is unacceptable and completely abusive of them. But even an explanation and they expect me to keep an item that is not in NEW condition...not happening.
I love it and beautiful
(Translated by Google) Attentive sellers and strive to understand non-natives ... (Original) Vendedores atenciosos e se esforçam para entender os não nativos...
(Translated by Google) Beautiful furniture (Original) Muebles bellisimos
Nice place to buy your furniture and Humberto is an excellent person and seller, look for him
Be very careful. After 1 year of purchase the breakfast table I bought has peeled all over. Quality is so very poor It's embarrassing. They add a great profit margin on their cheap products overcharging everything (including delivery). I found the same table on wayfair for much lower price. (Also be very weary of their 0%, if you don't pay in full before 1 year, they charge a hefty interest rate).
They were friendly, helpful and knowledgeable. I would definitely recommend that you shop here.
Very good cuality furniture thank you so much. : ))
Excellent service and atencion by Mr. Chris Mcclain. The best furniture store in Orlando.
I ordered a sectional couch from this store and was told it was most definitely in stock. On delivery day they delivered half of my couch and said the other half is on back order and they have no idea when the other half will be available. I am livid. Why would I need HALF of a couch. The sales rep lied to make a sale.
Great selection we had steve as a sales rep he was very patient and helpful. We bought 6 rooms of furniture from him and every one was delivered on time and with no damage. I would definitely buy from here again.
Lots of sales. Great prices and good service. Very atentitive.
We used to buy all our furniture from this place but not anymore, I'm not talking about customer service, but the quality of the furniture and the extend warranty...I'm talking about more than $14.000.00 worth of furniture...Recently I have a vase that leaked on one of my end tables,that we purchased from Ashley's furniture, the water cause so much damage on the table, proving to me that the table wasn't solid wood like I was told, the surface of the table disintegrated the table from the top...not just they refused the claim after they told me to send pictures of the damage of the table through my email, saying that they refuse the claim because my table have scratches from the top...I started to laugh because those scratches are the design of the table..and they missing the water damage...the surface of the table is not even anymore...I'm not buying from Ashley anymore, and I'm making sure that all my family and friends do the same...I know how to take care of my house and my furniture...I am a nice lady, they just insult me today! Btw their warranty company jBS is the one who denied my claim
This is by far the worst customer service, and overall store ever, I spent over $6K in this store and the results are horrible, everything we bought came defective and when we tried to have this issues fixed they just kept playing us around. Now nobody is responsible for his awful product.
Hello, my name is Ivan Diaz, and I recently bought a set of dining table and chairs, entertainment center, coffee table, sofa, love seat , ottoman, one bed and one temperpedic adjustable base and a mattress. Now unfortunately I’ve had by far the WORST experience with customer service and care with some of the products that we bought. I’ll start with the dining room chairs, from the moment it was delivered one of them came stained, and they were all unbalanced, they “wobble” so we thought they needed to be adjusted, so when we complained they refer us to a repair person who by the way was the rudest person ever, he came in supposedly remove the stain with an attitudes de because he told my spouse that it was wet so we were supposed to wait 24 hours to dry. And instead of leveling the chairs he only loosened them, making them “leveled”, now the problem came when we were going to use the dinning set for the first time my wife sat on one chair and this one broke, when we checked to see what happened one of the legs was broken at the base when we checked all the chairs they were super loose to the point that if you sat in them they were going to break. Unfortunately this story doesn’t end there. I packed my chairs and went to the store to demand and explanation when I got there the Salesman was super Thoughtful and review the problem along with the “manager” when we reviewed the chairs on display they were completely different in the construction way to the ones that got delivered. Now at that point we agreed to have the whole dining chairs exchanged. After a couple of weeks and some problems because they were only meaning to switch the chair that was broken not all the set, the day finally came, when they started to unload the truck with the supposedly new chairs they were in a worst condition than the ones that we had on the first place. To which we refused the delivery and resume the request to have the set exchanged, at that moment one of the delivery person told us that all of the chairs dining set, coffee table and entertainment center of that same model or “collection” had that problem, now after more than one month the reply we got was that they were going to exchange the dining set, however all this has made us super upset because we bought a new furniture set, not used, not refurbished, not as is set, and we are not happy at all with this furniture and more than we are not happy with the product it has a defective item. We approached now to the “STORE MANAGER” because we want to return the set that we bought ( dining table and chairs “defectives”, coffee table “poorly finished” and entertainment center “because will not match to any set that we may choose”) and his reply to this was that he was not allowed to accept any returns and that he was no authorized to fix this problem, now my question is to whom should I refer now? In the meantime I’m stuck with a dining set that I cannot use because it represents a safety hazard, a coffee table that looks like I bought at a flea market with all due respect to flea markets, and an entertainment center that doesn’t match or goes with any other type of collection, which I bought to have it all together with the same collection that was bought now I’m stuck with a different piece of furniture. Please I need assistance into having this issues fixed since I believe it’s not fair that a high end store such as Ashley furniture home store takes advantage to a paying customer, we went to this store as our first option believing that it was the best but unfortunately our experience it’s totally different. As you claim in your values “Honesty & Integrity” we expect that this matter gets resolved.
Where do I start worst experience never again. Store experience was great, but once they get your money everything goes south. Delivery was a nightmare, and I still have no furniture and the staff from customer service over the phone to Ms. Jennay in the Kissimmee loop location was rude. I left work early to meet my time window of 2:30-6:30. Driver shows up at 1:15, and i’m told it’s my fault and I should have stayed home even before my schedule window to ensure the furniture was delivered. I was told at 2:30 the driver would return, once again waited and the driver never showed up. I asked that the furniture be re delivered on a different day, and for Ashley furniture to refund my delivery fees for my inconvenience. I was told my Jennay that they already discussed my matter, and that would not happen. You’ve been warned stay away, they are full of it and give you the run around. Oh and the customer is wrong according to Jennay.
I asked One salesman about a price he took my info never came back to tell me the price. I waited 15m.
Furniture looks pretty but can be very uncomfortable. Hard to tell sometimes when you have limited time in the store. Customer service after the purchase is horrible.
Submitted an order about a month ago. A piece went out of stock and was made aware the day of the delivery which was scheduled 2 weeks after the purchase. Wrong dinning set, had to wait another week to have the correct dinning set delivered (7/12) and now waiting until 7/30 to have a technician take a look at it because the table and chairs are wobbly. Keep in mind, I have to be here to accept the "out of stock" piece on the 19th. Requesting 4 days off from work to avoid a restocking fee if the order is accepted without noting the account or calling them at the time of delivery. I paid for premium delivery. No, they do not honor the time frame. No, they will not call you 30 minutes before. They showed up an hr and 30 minutes before my time frame began. I asked them to please note the account and still did not get the 30 minute call on the 2nd delivery. Once you add the days off and your total price you will be paying far more than what you intend. What will Ashley Furniture do? Store can't accommodate or do anything because corporate takes care of it since there are too many complaints. Call corporate, they will forward the complaint and will use the feedback to better their service. Like that does anything for the customer. Last time I will ever purchase and strongly recommend people stay away. Rooms to go is right across the street. Should've walked away after the 2nd lady walked in to complain.
SOOOO MUCH STUFF!
I wish I had read the review before walking into Ashley Furniture Store. Their mission is to profit; clients are seen as their enemy the moment we paid our furniture. I had problems from the delivery and unsolved problems since February until now. The store failed to enter the description " Accidental Warranty" in the sale receipt, they charged for it, but didn't describe it on receipt. Managers at the store don't care, Don't resolve it, just treat me like I am a criminal.
Hector is the best, yo
(Translated by Google) The worst customer service. They do not buy the furniture guarantee to not give you changes when they deliver the damaged things. They gave me my furniture with defects and wanted to repair them instead of changing them knowing that the policy says that you have 30 days to return. They made my life as paintings and I was just waiting for the 30 days to pass to solve me. I had to go directly to the store and peel with my receipts in my hands and call logs pq are liars. A 29 days of losing my time to return was when they solved me and pq went straight to the store, pq by phone only gave me long, they told me they would call me back and never called. I never go back to this store. Stay tuned to every detail of your furniture pq and this is common in them. (Original) El peor servicio al cliente. T hacen comprar la garantía de muebles para no darte cambios cuando t entregan las cosas dañadas. Me entregaron mis muebles con defectos y querian repararlos en vez d cambiarlos sabiendo q la política dice q tienes 30 días para devolución. Me hicieron la vida de cuadros y solo estaba esperando q pasaran los 30 días para resolverme. Tuve q ir directamente ir a la tienda y pelar con mis recibos en manos y registros de llamadas pq son unos mentirosos. A 29 días de perder mi tiempo para devolución fue cuando me resolvieron y pq fuy directo a la tienda, pq por teléfono solo me dieron largas, me decían me hiban a llamar de vuelta y nunca llamaban. Jamás vuelvo a esta tienda. Estén pendiente a cada detalle de sus muebles pq ya esto es común en ellos.
Like what I saw.
I’m going to start by saying I had the WORST experience ever with this place I will NEVER buy anything from ASHLEY HOME STORE.. customer service is horrible. The customer service satisfaction horrible!.. I ordered a set of couches while paying for the profesional installing services sense you have to pay for that ! They broke my couches.. having The couches less that a year already broken paying over 6k. Tried getting help from them to fix the issue they broke. They couldn’t do anything for me. PLEASE DO NOT BUY anything from this place! Even the manager was rude while explaining the situation. That the installers made a mistake and breaking the 6k couches I paid for.. they had the nerve to say that the issue was a my perception.. so if you have perception issues then don’t buy at Ashley HOME STORE sense they different perception..
The guy who help me was very manner and knowledgeable about the recliners.
Te lady was helpful
Always good service
Love that the staff is not pushy. They let you go and just browse without being right on top of you. Store is beautiful and clean. A bit overpriced but if you wait for a sale, it is definitely worth it, especially over the poor quality of places such as Rooms To Go.
The sales people were very friendly
Amazing: Jose was great👌
(Translated by Google) Most of the furniture in my house is Ashley's. Comodos prices and very beautiful. (Original) La mayoria de los muebles de mi casa son de Ashley. Comodos precios y muy bonitos.
Horrible customer service. We had 2 deliveries scheduled and we called to push back 1. The not so bright customer service rep pushed back BOTH 2 weeks out even after we confirmed twice for him that it was only for 1 delivery. Took the entire day off waiting for our furniture and they said we had to wait 2 weeks. Made the lady on the phone email corporate to have it delivered within a week latest (May 26) and I get an email at work today letting me know the delivery will be TODAY within the next couple hours. No notice in advance. We are both at Work and have to make it home to tend to the delivery people. GREAT customer service, really.
Great deals
Furniture is good
Found just what I needed and they price matched it to the internet. Yeah!
Extremely bad customer service no help different prices different persons, financing department clueless no knowledge bad attitude making fun of customers and saying out loud they would not purchase from Ashley that merchandise is garbage this is ver irresponsible from management and owners to allow these type of comments would not visit again even if payed for someone should do something about employees and should send a mystery shopper to also confirm information.
The sales man that helped me was nice but their packaging and delivery method is horrible. I spent hundreds and hundreds of dollar on a bedroom set and i waited weeks for it to come but when it came it was all damaged. It wasn’t like only one piece of furniture that was damaged, every single thing i ordered was damaged except the mattress. That is unacceptable. If you are going to charge someone hundreds of dollars for something, the least you can do is deliver it undamaged and unscratched.
I will definitely come back again.
They are very oriented on selling to people like sarks at the door, but when need to make a claim the treatment is far way from accommodating very disappointing. The guy from his the front desk had the never to tell me “ I had bought this bedroom set on clearance from the floor “ like spending 2,300.00 is nothing.
Great stuff and they match there online price so always check there first
(Translated by Google) Super well taken care.by Emilio Zevallos (Original) Super bien atendidos.por emilio zevallos
Went in to buy a couch, sales man was very pushy and unproffessional, telling me good luck on finding a black couch. Cursed during convos, very uncaring.
Love the furniture
Staff is nice. I knocked off one star because their prices are high considering other stores. I actually got the same Ashley furniture recliner at a different store that beat the price bring offered by this Ashley store.
(Translated by Google) Excellent attention (Original) Excelente atención
Sonshine was amazing. She wasn't pushy, she was so kind and helpful. We told her what we wanted and she took us to exactly what we explained. Wish there were more people in customer service like her .
We had a pleasurable experience from beginning to end. We came in for a specific bedroom set, and Cesar Quiñones helped us with that purchase, as well as the purchase of the mattress and base. I absolutely love the program that they have that donates a mattress to a kid in need when a mattress is purchased. It really touched my heart, and I applaud Ashley HomeStore for that! I hope that program doesn’t go away soon.
Excellent. They have a great selection of furniture. Staff are very friendly and courteous. I will definitely recommend this place.
Good afternoon I purchased a $5000 matress set from your store in Hunters Creek on March 2nd and informed the sales rep that the mattress needs to be picked up with the purchase and she never included that with purchase. When my delivery showed up I called the the store told them what happened and was led to believe the problem would be resolved immediately. Here it is almost a month later and still no pick up. As a consumer we have many choices to go to but we chose your store. We bought our couches there because the sales rep was nice and respectful, good quality, but price ehh ( you get what you pay for). Today I called the store and spoke with Nathan and he said with slight rudeness in his voice "well your pick up is on the 28" to which I asked did nobody feel the need to call us and let us know, apologize for any inconvenience, nope none of that. If this is what you strive for in customer service then I'm ok spending my hard earned money elsewhere, and share my personal experience with other people. Thank you and have a good day.
Bought brand new bedroom set and kept losing screws on it. Kept calling and no one ever answers. The set isn't even a year old.
Muy buena atención
Awsome service as usual pleased what we buy and will continue to buy especially from a friend I've known for many years, and happy to see always thank you Chino lol
Had a great experience here today! Cesar was wonderful! He let us find what we wanted without using pushy sales tactics, which was a big win for him! We had several other sales associates come up to us while we were shopping who wanted to "sell us" on things we didn't want. When WE made our decisions, we settled for Cesar, personally. He was the first face we saw when we went in, he let us shop, and then he was available when we asked for him. He listened without overpowering or overwhelming us and in the end we bought enough furniture to certainly give him a nice paycheck; which he well deserved for being so friendly and accommodating. For the rest of the sales associates, take note! Make sure the customer knows who you are. Make sure they ask for you when they need help, and leave them to make their own decisions! You will be rewarded in the end. Oh and to the lady who approached us in Spanish, no no no. Don't assume customers speak Spanish. It was disrespectful. Greet in English and only speak Spanish if you are asked to. So, to make a long story even longer, if you're shopping here, just ask for Cesar!
I have visited a few furniture stores in the area. Ashley is one of the best when it comes to customer service. Eliana helped me and my fiance to pick our first couch. We had a few options and were very indecisive. Eliana was attentive, friendly and patient will all of our questions. We had to visit twice before we could made up our minds. She was very understanding, great options and great customer service!
No free shipping. If shipped through 3rd party, no returns.
Not much of what I was looking for other than that great staff
Ashley Home Store all the same
It was a pleasure working with Hector Rivera. He was not pushy and very informative. I would recommend him to anyone looking for furniture. We did not go there expecting to buy, we were just looking to get some idea of what we wanted.We bought all the furniture we needed for our new home because of his demeanor and of course their great selection. Thanks Hector!!
There was some confusion between salesmen but I was taken care of at the end. Thanks.
I had the best service at your store and you were very very thorough with everything I really like shopping there thank you I’ll be back I’m sure
I had a great experience at Ashley, Sonshine was extremely knowledgeable and helped me put an entire room together. She is by far the nicest and sweetest sales rep I have ever encountered.
By far worst expirience shopping we have had from overall starting from management all the way to cashiers or fininancial department treated with no respect and did not want to help did not pick up phone to call and verify information fail to assist in any matter only thing good i could account for, sales asscociates but other department very rude and unprofessional. Should treat every customer the same. And have more knowledge when speaking or giving information to customer not just to get them out of the way.
Prices a llittle high
If you’re even considering Ashely’s furniture make sure you come to the Osceola store and work with Maria! We had such a horrible experience with the Davenport location that turned into a huge mess but Maria and Janaye made it right and did it with a smile.
I was welcomed from the moment I walked in by Ricardo, he assisted me with reapplying for a credit card, was Beyond friendly and Efficient. I will definitely be coming back for those matching dressers SOON !!!
I’ve been looking for a new bed for some time now and have been putting it off because I HATE furniture shopping, but an associate named Raj helped me and made everything sooooo much easier and less stressful. He provided so much information to help me make the best decision, and he never made me feel like I was just “a sale” or like I was being rushed. I love the bed that I purchased and my experience with Ashley’s Furniture Kissimmee. 🙂
Not a very good selection and way overpriced. The employee followed us around even after we told him we didn't need help. He kept trying to push us into purchasing items we weren't looking for. We went for a dining room table and he kept trying to get us to buy a sofa or bed set by saying " come look at this sofa that would go great in your new living room" "we have a special with bed sets you will get a discount on a mattress" we told him we just wanted a dining table. I explained I wanted something simple with a leaf to expand table. He showed me glass tables.
Very nice Furniture store. The stores have: sofas, mattress, chairs, barstools , outdoor furniture, beds. You can buy all the furniture that you need to become your house in a better place to live. Go there and see a quality furniture
(Translated by Google) A little expensive but nice (Original) Un poco costoso pero bonito
Best service ever
Very satisfied with my visit and my agent.
Run away, worst customer support ever
(Translated by Google) Excellent experience. Excellent attention, knowledge and professionalism. ! Thank you! (Original) Excelente experiencia. Excelente atención, conocimiento y profesionalidad. ! Gracias!
Sonshine was absolutely amazing. Great customer service and really helped me find the perfect couch for my apartment and budget! I will definitely be going back to see her when I move into a house! Thanks again!
Everything went smooth. Ricardo was awesome and walked me through the process and was very helpful. Would definitely recommend Ashleys furniture to anyone.
Got prompt and detailed attention as the sale was conducted.
Francisco Molano from Ashley Furniture provided the absolute best customer service I have received in a very long time! He was wonderful and so helpful! I wish you could clone him! He explained the details of our purchase and the protection plan in detail! He also Made sure we knew exactly how to get help if we needed it for repairs!
Francisco did a great job helping me with my furniture purchases. He was friendly and so patient. A big reason I chose to buy here was because of him.
We came in two days in a row trying to decide on a purchase. Sandra was so helpful, and most Important not pushy. She did a great job explaining everything and going over our options. Hats off to her for not making us feel like just a number. Sandra showed great patience and provided us with a great experience.
Sunshine ward was amazing to work with .She made buying what I needed so easy and comfortable.
Very nice and knew he style I wanted...Thanks again
Worst customer service ever.. they damage my furniture and after 3 months they don't follow up... I'm still waiting for an answer..
Very respectful, gave us time on our own. She did not pressure us for anything but was there to answer every question
(Translated by Google) Very nice furniture and very good quality. (Original) Muebles muy lindos y muy buena calidad.
they have awesome furniture, sales person we had told him to find us because I was looking for assortment of furniture and someone needed help we told him to assist the other customer- come find us-. Well after a awhile we were looking for him and he was n the back talking and standing around. We waited a few more minutes . We left.
Chris was so helpful. He took the time to help us make the best choice for our room. We could not have had a better experience shopping for furniture. We will be back and hopefully Chris will be there to help us again.
nice selection for all your homes rooms
Very attentive and not overbearing. Gave time to look things over and make up ones mind.
August 15, when there and the custumer service,name jjulia very nice and help s a lot, thanks so much for great service. Yolanda Sereno
(Translated by Google) Excellent attention, help and guidance from the seller. (Original) Excelente atención,ayuda y orientación de parte del vendedor.
Richard was very helpfull. He walked the whole store with us trying to help us looking at prices and styles. He also worked with us on pricing as well
My experience with Leah at Ashley Homestore was absolutely perfect! She was incredibly friendly and helpful, and deserves more credit than I could possibly give her with this review. I strongly suggest Ashley for any home furnishings, and I strongly suggest asking for Leah to help you. She was truly there to make sure I was satisfied rather than just make a sale. Also shoutout to her coworker Nathan who was also a great help!
Nathan was very Polite And friendly help me choose the right sofa.
It was a pleasant experience where the sales rep was more than willing to answer all my questions. He used displayed materials to aid with the understanding and asked us to test the equipment. He seamed to know their product very well.
Fantastic experience! Chris McClane was wonderful and helped my family buy some great furniture. Not pushy at all - just helpful and friendly. Will return again and highly recommend this location.
We were promptly greeted and inquiry about what we were looking for was established. Francisco was very professional and escorted us to all items that were within our parameters. Explained everything and at every level was truly a pleasure working with.
Humberto was very helpful in finding our daughter a nice dresser for her room.
Krystal was amazing! Great customer service, super patient (we went furniture shopping with our 5 yr), and talked us through all our options and concerns. We struggled a little when we finally decide we wanted to close the deal since I recently changed my last name my old account wasn't changed but she did all she could to help us fix the issue. She is a superstar!
Nathan was very helpful. We told him what we wanted and he helped build the perfect contemporary look we were going for. We will be back for more purchases in the near future.
Humberto Santiago was very pacient with me when I did the purchase he explain everything properly. When it came to the mattres he gave me all the options available and he adapted everything to my needs and demands. Also we had a lot of fun because he is a very happy person.
Paid attention and was flexible
They don't accept foreign credit card payments and they never answer the phone! I was hung up on several times by their call centre and then the store. The management barely apologized and blamed the telephone system when I went to the store. I was supposed to get a discount but instead was almost over-charged for shipping. Too bad this used to be a good store (I furnished two homes with their furniture), but now they sell junk and don't really care much about customer service. Great way to turn off a previously loyal customer.
Wonderful experience. Our salesperson (Nathan) was wonderful. He went out of his way to help us. Sales manager was also absolutely fantastic.
Nate was very patient and took great care of us !
Hi love the store and the furniture looks very nice
I recommend Ricardo he is a helpful and friendly associate.
Great Customer Service, Ill Definitely Return Back
Excellent customer service provided by Hector. He help use choosing furniture, and gave us different options. Very happy , thank you for your service Hector Rivera!!
Very disappointed with Ashley's furniture, As a valued and dedicated customer i have never experienced such unprofessional service! I always have purchased great quality furniture from Ashley's , however this time I purchased a mattress that was on sale for $1,500 only to find out it was defective. According to the return policy i have 30 days to return or exchange the mattress yet Ashley's furniture FAILED to do so. After several complaints nothing has been corrected. My wife is expirencing severe pain back and now has resulted in having to miss 2 days of work and scheduling doctor's appointments. Customers need to be aware especially when your paying TOP dollar for furniture. Unfortunately, I will need to proceed with further legal actions, because I have made several attempts to reach out since the 3rd day of owning the mattress. I expect some type of resolve yet nothing has happened. Ashley's furniture had done a disservice to myself and my wife. If I knew this was going to occur I would have gone to Rooms 2 Go.
Very good humberto is excellent
I had the pleasure to get help by an exceptional employee her name was Sandra. She helped me pick out my whole living room set, my bedroom set and much more. The best thing about her is that she was down to earth, and honest and didn’t force me to buy things for her benefit like some employees do in other furniture store. No pressure!!! Finally, all the store is beautiful, well kept, and the staff is amazing. I highly recommend this furniture store the material is to die for!
Thanks Hector Rivera and Jeff Thompson you make me feels like home, that why I decided to buy again after the negative situation with the furniture i bought last week and i never received it. Thanks guys for make me change my mind i buy again in here!!!
Just made a furniture purchase at Ashley Furniture in Kissimmee. My salesperson Jose Velez was most knowledgeable and accommodating. Made the whole experience hassle free and enjoyable. I would highly recommend both Ashley and Jose.
Great service by Humberto Santiago
This store provided wonderful help and the selections were great. I have something else in mind and will go back.
Andrés Castillo was excellent
Richard was a great customer services representative he answered all our questions and made us feel like we could ask him anything. He gave us all the right information that we needed and had a great attitude towards his work. We will be giving his name to all our home owner friends and also the other management companies we work for. Thank you Richard
Our sales woman was Sonshine Ward. She was perfect. She’s wasn’t aggressive... she wasn’t clingy. She was very professional and very easy to talk to! There a a lot of pushy salesmen in that industry. Sonshine was NOT pushy. I’m very thankful she was there to help us. She was a super, friendly, knowledgeable, and very easy to talk to!!
Sales person was very helpful and courtiious he did a good job.we was satisfied about our purchas.
An all around great experience with Maria. She was very helpful and knowledgeable.
My sales associate was fantastic. I went into store with a specific table and chairs in mind. The associate showed me what I was looking for, but then asked me some questions to understand my specific needs and develop an idea of my personal tastes. After listening, he made a suggestion about a comparable dining set I had not seen or considered. I loved his suggestion and bought the dining set before leaving the store. He was amazing to work with. Delivery and customer service after the fact were not good, but I had such a positive experience with the sales associate, I’m likely to purchase more furniture from him at Ashley.
Great salesperson and delivery crew
Excelente servicio
Sonshine was so helpful when I was shopping at the Ashley HomeStore. She was knowledgeable and helpful in laying out the furniture in the room. I was able to envision the new look in my Living Room. The accessories she selected completed the space. Barbara
Maria is awesome!
Great customer service. Home furnishing consultant, Sonshine Ward was great and made my buying decisions a whole lot easier
great buying experience; salesman Francisco was very helpful to find the furniture that suit our needs at an affordable price. Great attitude and very friendly.
The store was very well-lit and things were arranged nice. Andres was very helpful and answered all my questions. He was very knowledgeable about beds and helped us pick out the perfect one.
(Translated by Google) good specials (Original) Buenos especiales
Richard is a top notch sales person. The only reason I keep going back... Humberto thanks for helping us out as well... keep up the great customer service and if your in the market for furniture these are the guys you go see..
Very poor after sales service. We purchased a patio set and a kitchen table set. They delivered one piece missing from the patio set and then acted like we were wrong for asking for the correct item. The kitchen table was also delivered defective, they sent out someone to look at it, who promised it would be replaced and will have someone call to schedule the delivery, its been over one week and no call. Your after sales service leaves much to be desired. POOR!
Prices too high
The best store to furnish your home, the best prices and excellent service. Thank you Dana Galvez for your patience and Attention ...
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
