Mattress Store Kissimmee, FL (Osceola)

0 customer service. I went to the store and got what I wanted. The next day, the representative called me at 6pm and said they messed up and I had to rush back. I couldn't, go back to the store that day, so the rep said she'd call me back, but she didn't. When I called to follow up, I finf out that they'd canceled my order without telling me! their customer service is terrible.

My wife and I ordered 4 items and 3 out of the 4 items have been nothing but problems. The only reason the 1 items wasn’t an issue is because it was the floor model and we picked it up. I got a TV stand and it arrived without the legs. They had to come and exchange it and it took over a week. We also had a dining room table and another entry table. The table was damaged and one chair was damaged. They wanted us to sign for delivery and we said we aren’t signing for delivery. We called our sales rep and we still have not heard back from customer service. We asked to speak to the store manager and asked what can be done. The store manager refuses to call or speak with us to do anything. They want us to send an email and that will probably be the response. Poor service. You pay money for quality and you get damaged goods. I might as well buy used furniture for a fraction of the price. Feel like you get better quality and service from IKEA now. At this rate I am looking at canceling these orders if the store manager or regional can’t give us a call to rectify the situations. While this is four items we still have a LIST of things to purchase and hoped to make them our go to but I don’t see this being the case. Quality products?? I think not. To think they wanted to charge us 100 dollars for each delivery and then want to delivery damaged product. If the store manager or someone called we probably wouldn’t have written this review but since they basically told us just talk to customer service instead of resolving the issue at the time clearly they have no care for customer service

⭐☆☆☆☆ Very disappointed with my experience at the Ashley Furniture store on Osceola Parkway in Kissimmee. I went into the store with my daughter to purchase a bedroom set for her new home. She completed the entire application process, and we were ready to make the purchase. However, we were suddenly told that the billing and delivery address must be the same, which was never mentioned during the process. This policy makes absolutely no sense—most people buying furniture are moving or furnishing a new place, so it's normal for the delivery address to be different. When I asked to speak to a manager, I was referred to Juliet, who was extremely rude and dismissive. I simply asked her to show me where this supposed policy was written, and she said there was nothing in writing—it’s just “Ashley’s policy.” As someone with over 16 years of experience in the furniture business, I’ve never heard of such a thing. To make things worse, I was also told that delivery is not guaranteed, which raises serious concerns. Why would anyone commit to a large furniture purchase if delivery isn’t reliable? Overall, I wasted over two hours at this location and left feeling frustrated, upset, and completely disrespected. If this is truly Ashley's new policy, I can see many customers choosing to take their business elsewhere. Extremely disappointing.

(Translated by Google) Demoy was extremely friendly and professional. We were very pleased with the service and quality of the merchandise. (Original) Demoy fue sumamente amable y profesional. Muy complacidos con el servicio y calidad de la mercancía.

My sales person was fabulous and helped me in every way and was the best salesman I ever worked with on anything. I really really appreciated her and I think you should promote her to president of Ashley. I can’t say enough kind things about her. She was wonderful.

Omg Shirley was amazing! So patient with us and the most helpful! Definitely recommend asking for her if you can. Thank you Shirley for helping us today on our purchase we appreciate it 🤍

(Translated by Google) They delivered a $900 dresser to me with massive damage and refused to replace it. Extremely disappointing. (Original) Me entregaron un gavetero de 900 dólares con una daño enorme y se negaron a cambiarlo. Súper decepcionante.

(Translated by Google) Very good service. I loved the furniture and bedroom set we chose. The salesperson was very kind and patient. (Original) Muy buena atencion, me encanto el juego de muebles y el juego de cuarto Que escogimos. El vendedor fue muy amable y paciente.

Updated Review on June 27th: Email was sent as requested by the store, not a single word have been heard back from them. After calling on 6/23 and again today 6/27 to their call center, they keep dragging a replacement of the furniture. But to my surprise they said today that they need to try to fix the piece first before getting it replaced. So they have had me run in circle for 3 weeks waiting for a replacement which they are not processing, making people waste their time and been shady. Worst customer service ever, they expect people to spend thousands of dollars in furniture and then dont support if their product is damage from factory. Worst part is I am not asking for return but instead a replacement which will keep their sales numbers and revenues intact. For sure Ashley are not getting my business anymore, but I am sure they do not even care. Original Review on June 19th: Leaving this review to see if someone finally can provide a solution, I made a purchase on May 29th and all was smoothly and very polite. Delivery was scheduled quickly for June 4th, on the delivery date we have issues with a Ottoman that came stained, they sent a service guy on June 6th and after cleaning up we notice 3 cracks on the fabric of the Ottoman corners, they sent another technician on June 11th to check the issue and mention the piece will need to be refurbished with new parts. Which is unacceptable for me that I purchased new furniture and have to go through hoops to get a new furniture. Since June 11th they said they were gonna work the case and provide a replacement and pickup of the damage item, call on June 16th still no status on the case, call June 19th the same. Every time you call customer service (which is outsource call center by the way) you go through many hurdles and they end up saying you will be contacted by email in 48-72hrs with resolution and guess what nothing happens in that time frame. I will steer away from Ashley Stores because they customer service lacks providing service to the customer all they want is the sale and that is it. I have bought furniture on different store for my new home like City Furniture, Rooms To Go, and Ashley, did have another damage item with Rooms To Go, but guess what they quickly responded and a less than 24hrs later I had a call to program the replacement delivery. The worst part is that this is a manufacturer defect which I am pretty sure they handle with the manufacturer and get any restitution back from them but they continue to ignore the customer. Lets see if this helps gets any customer care if they truly intend to.

Very nice quality furnitures

The best services so far, we will keep buying furniture from Ashley

Great customer service. Discounts throughout the store. A good variety of furniture.

(Translated by Google) Excellent service provided by the sellers, very attentive to all the details (Original) Excelente servicio prestado los vendedores muy atentos a todos los detalles

We had an awesome experience with Victor! He is very personable and professional . He created an enjoyable experience for us and helped us furnish our new home with the utmost quality of service. Thank you Victor and Ashley staff for a great experience. We are now customers for life!

(Translated by Google) Good. Very kind (Original) Buena. Muy amable

I want to preface this review by saying that I had no problems with the sales team at Ashley. They made the buying experience fun and easy. I have not bought a new set of furniture in ten years and I was really excited. My sales rep nilsa was wonderful and she listened to what I wanted and showed me so many options. Here’s where the review is 1 star. As a paying customer who prepared meticulously for the arrival of new furniture, I am appalled by the unprofessionalism and lack of basic courtesy shown by your delivery team. Prior to the scheduled delivery, I responsibly cleared out my old furniture. The only remaining task was to dismantle my headboard, which required an Allen wrench. While I searched for a solution, the delivery crew arrived and—without any communication—chose to leave my property entirely. I was literally walking outside to inform them that I had found a tool that might work when I realized they were already gone. Within thirty seconds of them leaving, I received a call to reschedule the delivery. Let me be clear: there was no attempt made to inform me directly that they were leaving. There was no knock on the door, no phone call, no message. Just gone. As a customer, I find this behavior disrespectful and unacceptable. Had they simply communicated with me, the issue could have been resolved on the spot. When I called Ashley customer service, I was able to have the team turn around and redeliver the items. However, instead of completing the delivery and installation as agreed upon, they informed me they were only dropping off the furniture because Ashley was “reimbursing me.” I was left with large, heavy items in my home and no assistance, after what was already an incredibly frustrating and avoidable ordeal. I want to stress that I am not someone who complains lightly. I understand the complexities and pressures of customer service. I actively try to approach situations with patience and grace. But this experience crossed the line from inconvenience to disrespect. I sincerely hope you take this feedback seriously. I chose Ashley Furniture with the expectation of receiving quality service alongside quality products. Sadly, that trust has been severely undermined.

The customer service at Ashley in Kissimmee is awesome! Got everything I needed at a fair price. I will go here for all my furniture needs.

Victor was extremely helpful despite it being closing time. We were able to find and buy what we needed without any hassle.

Nilsa was very helpful in showing us the couch that fit us best

Maria and Zach at the Loop in Kissimmee were extremely helpful, knowledgeable, and patient. Excellent customer service!!

Process after ordering was mixed up. Tried calling and two reps told me two different stories so had to physically drive to store. After delivery of 5 drawer dresser over $1k two drawers did not work correctly. Now waiting for person to come out to fix it. Very frustrating!

Very good store beautiful furnitures!

I came into the store looking for one piece of furniture. Cesar greeted me and told me the layout of the store. He allowed me to roam around looking without any pressure. He periodically checked on me and when I found what I was looking for, it was easy going from there. Even though I wasn’t buying a whole lot or spending a lot of money, Cesar gave me the attention needed and was great to work with. Delivery was easy and on time. I recommend Cesar and Ashley Furniture.

(Translated by Google) Super attention, the quality is worth it. (Original) Super atención, la calidad vale la pena..

Very informative and kind people.

Very pleasant environment. Maria was very helpful and answered all my question. She took her time with us and understood exactly what we were looking for.

Excellent service

Demoy was very helpful, thank you for your professionalism.

Thank you Jose Velez for such a great experience and being patient in working with me in my decision on new furniture. 100% recommend Jose and the location is very nice

(Translated by Google) Excellent service (Original) Excelente atención

Shout out to Maria! She was fantastic and attentive in helping us pick out a couch that fit the needs of our living room. I'd definitely return to this location for future purchases.

Very helpful. My sales representative Clifford was expertly patient and helpful while I looked for a sleeper sofa.

We were treated with in a courteous manner. Our sales representative was Juan, he helped us with our purchase.

When I walked in on, May 17th, 2025, I was greeted by, Shirley Garcia, she was Awesome. She showed me the four Oversized Recliners I was interested in purchasing. The purchase took place on Sunday the 18th, she followed through on everything! I was very pleased and very satisfied with Ashley, mostly Shirley and her understanding my needs. Go see her, she is very good at what she does, selling furniture, besides meeting your needs.... Thank you 😊 Shirley and Ashley Furniture Kissimmee Fl Store Due to last minute unforseen circumstances, I was unable to complete the transaction. Through no fault of Ashley. They were Great! I regret doing that to Shirley, my salesperson, but I have learned, you cannot take people at their word. The person who was suppose to purchase my furniture, backed out at the last minute. Forcing me to cancel my order the last minute. I'm so sorry and I will definitely shop at Ashley again, as time allows! They are great, as well as Shirley! Highly Recommended

Great staff, good product

Wonder people to work with.

Jose was exceptional to work with. He was patient and very helpful at showing us exactly what we had asked for within budget. Would gladly shop here again.

Our salesman was incredible, definitly will be back for the rest of our households.

BUYERS BEWARE. for legal purposes I can’t say more about my experience. PLEASE PLEASE BEWARE of this location. They will say anything to sell you a product and when issues arise they will say anything in their power to try to keep your money.

This is the second time that I purchased furniture from Maria. And like the first time in 2018, she did not let me down. She was very helpful in picking out furniture for the different room. She was very professional and just an all around great person.

Salespeople was very helpful not pushy and made the shopping experience nice .

Our sales rep was amazing! She answered all the questions we had and had no problem spending as much time as we liked picking out things. Honestly would recommend, the customer service is 10/10. There’s a lot of options to choose from and I can’t wait to use the mattress I got !!

The sales man was great he took his time to show me what I was looking for he was very professional the only thing I didn't like is that you have to pay lots of money to be delivered and put together I asked if I can take it with me and they said no that's the only issue all the rest was very professional

Excellent service. If you are looking for quality exceptional service and beautiful pieces I recommend Ashley Furniture.

Great service!

Great experience! I went in and the person who helped me spent the helping me find what was in my budget!

The store experience was great, products are great quality, and a great value.

(Translated by Google) Wow, I really got what I wanted. I received excellent service from the team, especially from María D., who was very patient with me, answering all my questions. 😅 She helped me choose the right piece of furniture I was looking for. I truly recommend her. Thank you, Ashley Store, and especially to María D. (Original) Wao en verdad que conseguí lo que quería, tuve una muuuy buena atención de parte del equipo, en especial de María D. Que tuvo mucho paciencia conmigo contestando todas mis preguntas 😅. Me ayudó a elegir el mueble indicado que buscaba, verdaderamente su la recomiendo. Gracias Ashley Store y en especial a María D.

2nd time purchasing from Ashley furniture, awesome 👌 as always. Mohamad our salesman was a pleasure to work with and the delivery team made sure everything worked as it should before leaving.

the delivery people damage my door, door frame mark walls on February 2025 I open a case number 10286677 you have fail to fix my home propriety picture been send showing the damage and you can care less still given me the run around over especial manager and this has taking over 3 month very irresponsible whit you client, don't expect me to continue been you client.

Horrible service. Everyone in the store refuses to serve you and leaves you alone even though you're in the middle of the crowd. The bed arrived 26 days after I bought it and it was damaged. I came to the store and they didn't provide customer service. They just wanted to sell you something and made you call a hotline because they don't fix problems here. The vendors refuse to serve us and the manager doesn't come out to talk to us.

We had a great experience here! We stopped in to browse, having just moved to the area with no furniture, but ended up buying a bedroom set and couch/loveseat. Juan was an absolute pleasure to work with, and delivery was within 2 days!! Will definitely be shopping here for the rest of our furniture.

(Translated by Google) Very professional, very attentive and showed us all the mattresses, thanks Steve (Original) Bien Profesional bien atento y nos enseno todo lis colchones gracias Steve

Steve was absolutely amazing. He was very helpful and not overbearing as a salesman.

(Translated by Google) We purchased a dining set with chairs from Ashley, located at 301 West Osceola Park, 34741, two months ago. They promised us a delivery date, which they never met. Since then, we've tried to contact the seller (T.J. or T.G.), but they're never available. They're always "off duty" or simply don't respond. The service has been terrible. When they sold us the product, they offered us a thousand wonderful things: that we didn't have to wait for the document date, that it would arrive sooner, that everything was guaranteed. Today, two months later, neither the dining set nor the chairs have arrived. We paid everything in cash, not through financing, and yet we haven't received anything. I've wasted two days waiting at home, which also represents a financial loss. The customer service is nonexistent, and the delivery service is even worse. I don't recommend this store at all. They promise everything to get you to buy, but they deliver nothing. Zero stars for attention, zero stars for delivery, and zero stars for responsibility. ⸻ ENGLISH: We purchased a dining table set with chairs at the Ashley store located at 301 West Osceola Park, Waikikimi, 34741 about two months ago. We were promised a delivery date that was never fulfilled. Since then, we've tried contacting the salesperson (T.J. or T.G.), but he's never available—he's always “off” or simply doesn't respond. The customer service has been terrible. When it came to making the sale, they promised everything: that we wouldn't have to wait until the date on the paperwork, that it would arrive earlier, and that everything was guaranteed. Today, two months later, neither the table nor the chairs have arrived. We paid everything in cash—not through financing—and still haven't received anything. I've lost two workdays waiting at home, which is money lost. Customer service is nonexistent, and the delivery service is even worse. I do not recommend this store at all. They promise the world to get your money but don't deliver anything. Zero stars for customer service, zero stars for delivery, and zero stars for responsibility (Original) Compramos un juego de comedor con sillas en la tienda Ashley ubicada en el 301 West Osceola Park, 34741 hace ya dos meses. Nos prometieron una fecha de entrega, la cual nunca cumplieron. Desde entonces hemos intentado contactar al vendedor (T.J. o T.G.), pero nunca se encuentra disponible. Siempre “está de libre” o simplemente no responde. La atención ha sido pésima. Al momento de vendernos el producto, nos ofrecieron mil maravillas: que no debíamos esperar la fecha del documento, que llegaría antes, que todo estaba garantizado. Hoy, dos meses después, no ha llegado ni el comedor ni las sillas. Pagamos todo en efectivo, no fue por financiamiento, y aún así no hemos recibido nada. He perdido dos días esperando en casa, lo cual también representa una pérdida económica. El servicio al cliente es inexistente, el de entrega aún peor. No recomiendo esta tienda en absoluto. Prometen todo para que compres, pero no cumplen nada. Cero estrellas para la atención, cero estrellas para el delivery, y cero estrellas para la responsabilidad. ⸻ ENGLISH: We purchased a dining table set with chairs at the Ashley store located at 301 West Osceola Park, Waikikimi, 34741 about two months ago. We were promised a delivery date that was never fulfilled. Since then, we’ve tried contacting the salesperson (T.J. or T.G.), but he’s never available—he’s always “off” or simply doesn’t respond. The customer service has been terrible. When it came to making the sale, they promised everything: that we wouldn’t have to wait until the date on the paperwork, that it would arrive earlier, and that everything was guaranteed. Today, two months later, neither the table nor the chairs have arrived. We paid everything in cash—not through financing—and still haven’t received anything. I’ve lost two workdays waiting at home, which is money lost. Customer service is nonexistent, and the delivery service is even worse. I do not recommend this store at all. They promise the world to get your money but don’t deliver anything. Zero stars for customer service, zero stars for delivery, and zero stars for responsibility

So far the customer service at the store was amazing!!! such an easy process! I will circle back to see how the customer service of the drivers was after delivery! Stay tuned for that!!

Juan was great as a salesperson and he and the manager were able to get us a great deal and fast delivery! Thanks Juan!

Cinthia was very nice and helpful in choosing a new mattress

(Translated by Google) Beautiful furniture at your store. Very satisfied and pleased with the extraordinary service and professionalism salesperson Rosemary provided us. Beautiful furniture at your store. Very satisfied and pleased with the extraordinary service and professionalism salesperson Rosemary provided us. (Original) Preciosidades de muebles que tienen en su establecimiento. Muy satisfecho y complacido con el extraordinario servicio y profesionalismo de la vendedora Rosemary nos ofreció a nosotros. Beautiful furniture at your store. Very satisfied and pleased with the extraordinary service and professionalism salesperson Rosemary provided us.

Our sales rep Shirley Garcia was very easy to deal with. We looked at several places, and this was the one. Happy with everything but the $200 delivery fee. Ouch.

Quick and easy shopping experience. Thank you Jose.

Great service found just what I needed!

I called Ashley customer service to ask a question about furniture that I was planning to buy online. The customer representative could not speak English well and therefore, did not answer my questions. Then I messaged Ashley USA on Instagram to provide feedback about the bad customer service. Ashley USA did not respond and actually appears to have blocked me on Instagram because at the bottom of my message it says ‘disabled accounts can’t be contacted’. I cannot understand how a reputable business can act so unprofessionally. Instead of trying to assist me, Ashley acted unprofessionally and disrespectfully. I will never purchase anything from Ashley.

Great customer service. Jose helped us find the right mattress and so very patient. He made it a pleasant experience. Can never go wrong with Ashley.

Terrible customer service - horrible management. I was treated poorly and wouldn't recommend business.

Ma Rosemary very professional attention to detail of what I wanted and offered me different choices !! Very happy

Great variety, friendly staff but get ready to pay more than you want to.

Never visit again any Ashley store I ordered approximately $8000 furniture and they charge me 599+ tax for the delivery while rest of the furniture companies they provided free service or only charge under $150 so I cancel my order due to the service and never visit it again any of the Ashley store. Thank you for your response. However, your suggestion to email a copy of my receipt raises concerns. Since I was instructed to cancel my order, I no longer have the ability to submit the required documents as per your instructions. This seems like an oversight in your process, and I find it extremely frustrating to face additional hurdles after already experiencing dissatisfaction with my initial purchase. I expect Ashley Furniture to take ownership of resolving this issue promptly and without requiring further unnecessary effort on my part. Please advise on how you will proceed to resolve this matter given the circumstances.

Maria 10000 -10

The sales rep was personable, didn’t try to sell me anything I didn’t want, found me discounts for my purchases. Was an awesome experience.

It was a great experience Rafael and Liz from Acima were awesome best sales people in the store.

Great service.

-1 star I recently purchased a furniture set from Ashley Furniture Store, and unfortunately, my experience was far from satisfactory. The delivery was delayed twice, with the staff providing excuses about the truck, which seemed unprofessional. When I decided to pick up the package myself, I had to wait nearly two hours while they located it in the warehouse. To top it off, they informed me that one of the packages was open and possibly used. The lack of professionalism and the constant runaround I received was extremely frustrating. Despite multiple rescheduled deliveries and unreturned calls, I had to visit the store in person to resolve the issue. Thankfully, the in-person service was much better, and they credited the delivery fee to my account within minutes. Overall, the service was disappointing, and I hope Ashley Furniture improves their customer service in the future

My husband and I went shopping for a bedroom set this past weekend, and the experience was exceptional. Shirley was incredibly patient with us, especially since we had our three toddler boys with us—you can imagine how that made the process even longer! She was very knowledgeable, took her time to guide us, and gave us great advice. In the end, we found a beautiful set with amazing benefits, and we couldn’t be happier with our purchase.

Amazing prices and service. If you get to go to Ashley furniture and wants to have a great time talking with someone who's seek the best for the customer instead of just selling, ask for Ace, He will provide an extraordinary service and knowledge. Can't wait to decor

Ordered a sofa, ottoman, table. Ottoman didn't come, apparently it was never on the order. Had my mom go to the store since they don't answer the phones and I just moved 3 hours away, they did not want to help or take accountability that a mistake was made somewhere along the line. The manager Mohammed "moe" was condescending and impolite to my mom. Mohammed the salesman was kind. I had told her I wanted to speak to them if they could not come to a solution, which they did not, and he promised to give me a call about the issue that night. I never received a call. I'm not intending to get a "free" ottoman, but at minimum expected good customer service, an apology, and maybe a solution. He wanted to charge $450 for ottoman (when it is $339 online with the same delivery address) AND make me pay another $50 delivery fee when it should've all came tighter to begin with. Just overall lacking in accountability and customer service.

Our sales person Steve was great, really helped us and the store manager amazing we didn’t go with plans to purchase right away but they really made it happen! Happy with my purchase.

Mr. Able Otano was AMAZING with knowledge of all furniture and he has wonderful patience. He is so friendly and professional. I recommend that you ask for him when shopping at the Loops Ashley Furniture. Able is an extreme asset to the company.

(Translated by Google) Excellent treatment and very professional from Juan Ramos. Very satisfied. Everything very fast (Original) Excelente trato y muy profesional de Juan ramos. Muy satisfechos. Todo muy rápido

Cintia Lecina at the Ashley Furniture in Kissimmee, Florida was professional, knowledgeable, patient, and just great customer service all around! Thank you, Cintia!

Kristina is AMAZING and helpful

Excellent service, ask for Doris Sosa, she's awesome!!!

It was excellent , quick and professional The only thing that I was not countable was the amount charge for delivery , otherwise so far , just about all my main furnitures had been bought at Ashly and with the same sales person , she is great ….. thanks

Our salesman was extremely helpful. My shopping experience at Ashley was hands down the best experience that I’ve ever had anywhere. Because of my salesman Jose! I’ll be a life long customer.

Sales Person Rafael was very instrumental in helping me find the right bedroom set. He listened to what I was looking for and showed me different options that fit my needs helping me to narrow my choices to the best one, he was friendly yet very professional. It made choosing “the one” easy.

I initially tried to purchase a bed in Davenport. Unfortunately the sales person there was very dismissive when i was not sure if i wanted to make the purchase that day and quickly stop assisting me. a week later decided to go to the Osceola store. The sales person was helpful and to their best ability was willing to accommodate to my wishes, so i made the purchase On the day of delivery i was initially upset to find out that the head board that was being delivered to me was damaged, it even look like it was a return which had been repainted to hide the damage. I refused the order and got a phone call from Caroly the main store customer service manager. She told me that the would replace it the following week. To my surprise i got a call from their dispatcher saying i would get it on Saturday instead. I called Carolyn and she told me the warehouse was attempting to deliver the same damaged one. She said that it had been canceled and that the right one would be delivered nd have the warehouse first inspect the replacement. A day later i got another call telling me that mine had been delayed another month. I called Carolyn who said that this was not right and that she would take care of it. A couple of days later she called me again and told me that we were back on schedule. The delivery team brought it over and helped put it together. Had it not been for Carolyn none of this would have happened. I am very grateful that she works for that store and will do her best to make sure that you are a satisfied customer. I do how ever had issue with their internal department who seem disconnect from the store. Again if it were for people like Carolyn there would be a lot of dissatisfied customers. Thanks Carolyn

Jose Valez at the Kissimmee location is hands down an amazing sales rep. Very helpful, kind and patient. So glad we came into this store!

JOSE, the salesman who helped me look for a swivel chair that would meet all my requests was more that gracious and helpful. I'm looking forward to the delivery early next month.

Love Ashley. Jose Velez was extremely friendly and helpful. Thank you.

No good

Rafael was wonderful to work with! He was very helpful, but very laid back. I never felt pressured to purchase anything. I purchased a new mattress with adjustable frame, and a new entertainment center. I’m very excited to have my new furniture delivered.

Both Mohamed the salesperson and Mohamed the Manager were amazing. We were really pleased with their honesty and transparency. They were very knowledgeable about their products. We will be a returning customer for sure!

Salesman was very helpful and friendly has a lot of patience.Robbie is a great asset to your company .we went to a few other places Ashley is the very best!!!!

So this review is not for the store itself but the company. I had ordered an entertainment set and a bedroom set. After waiting over a month for my delivery because it was back ordered. Which I was not told about until I had to reschedule. My order was not able to be put together because of a manufacturing issue with my bed set. So I had to wait more for a technician to show up, just to tell me I had to have things shipped and then once at the house I can call to have it put together. Also, the wrong middle piece was ordered for the entertainment set and the bridge didn’t sit right. I had to call that in and see if it can be ordered correctly. It’s been a mess and I have just been tossed around between different people with no resolution in sight.

I have waited for a call back in reference to my delayed delivery. I was told in store by the associate I was attended by that my delivery would be partial for most items purchased on a certain date 12/28. I did not receive anything until over a week later on 01/07. I called several times.. I’ve spoken with several reps and have continued to be told to await a call back in reference to this matter. In store everything was great but the follow up has been non existent.

DO NOT buy furniture here!!! We purchased furniture in early January. Delivery wouldn't be until late February. the Salesman, who was very nice, upsold us on premium delivery. Fast forward to today, we take off from work as we received an email confirmation and a text that it would be here within an AM timeframe, it specifically says "Approximately". The time comes and passes, when looking at the tracking they are no where near us and have 8 more stops to make! They really don't have any consideration to following up on their promises. We canceled our order. if you are going to pay thousands of dollars for furniture, and then take a day off just to receive it, you should't be given the run around. Editing to add that when I spoke to someone in chat (and I have the entire transcript), they were not helpful at all and would rather have canceled the order instead of offer some form of credit for the broken brand promise by messing up the delivery window. Ashley Furniture needs to do better with its delivery system and give more accurate timeframes from the jump.

Maria was an amazing sales rep! I felt like I knew her for years. I just moved down to Florida and we were just looking around first to see what are some good deals for beds. I ended up purchasing the dining room set I had saw in Jersey and mattress for my mom. We cannot be more grateful for Maria’s help and making us feel right at home here in Florida. She made the shopping experience smooth and not just trying to sell or over sell to us she showed us what we wanted when we first entered and from there I felt more comfortable with her. Definitely I highly suggest her as your help for your next buy !

Be aware of fraudulent activities in this business! I bought a marble coffee table from them, then I canceled it. They shipped it anyway. That could be a mistake; no problem. But they shipped a broken coffee table to our house and expected us to pay for it! When we opened the box, the top was broken into pieces. I called them and asked them to come and pick it up, but they refused and they claimed that we are responsible for the broken table they have sent us! They charged my credit card $176 for a broken table that we had already cancelled! After months of fights and disputes, I had no choice but to make a formal complaint with Florida Department of Agriculture and Consumer Services. This business refused to respond the FDACS officer. This is the last communication we received from FDACS officer: "The Department of Agriculture and Consumer Services contacted the above referenced business and provided them with the additional information we received from you. The business has chosen not to respond. At this time your complaint is now closed. The closing of this complaint does not prohibit the department from seeking enforcement action regarding any statutory violations that may have occurred." I have not received a refund yet!

Service exceeded my expectations. They went above and beyond to accommodate to our situation.

Wonderful customer service.

(Translated by Google) Very pleased (Original) Muy complacido

I had the distinct pleasure of being taken care of by Mohammed fantastic salesman, not pushy, exuded, an air of knowledge and confidence. I was very, very happy to have had him wonderful sales person.. I definitely recommend him.

A friendly staff member greeted me with offering assistance without hovering. The staff Jose Vilez quickly grasped what I was looking for and efficiently explained my options. We moved through the process quickly and made the purchase in no time.

Sales person greeted us and then left us alone to shop. We found him later and he helped us get the lowest possible deal

I bought Ashley furniture for my new home. I thought I was buying quality. It is now one year and the smell was getting worse every day. My inlaws stayed at the new house and after two weeks they were wheezing and lost their sense of smell. I do not live in the house full time so I was not aware how bad it was getting and was it not getting better. Imagine I spent around $17k for this furniture. When I first spoke to them about this they said it was over a year and I did not have a warranty. What a joke. Read about VOC's and how they are toxic. After fighting with the sales people they gave me to the manager, Daniel, who happens to be very nice, at first said they would replace it but they discontinued that line. Well no kidding it was probably because they had complaints. Then he said I would have to pay the difference for another brand that I think is solid wood and not the glue laminate stuff. After I mentioned that I cant breath and would hire an attorney they called back and said they would replace the bedroom furniture without an up charge. Now I thought the only smell was coming from the bedroom. Well the furniture I bought in the living room reeks too. I called Daniel ands he said they would reach out to me. This was from last Friday. Meanwhile I cannot sit in my living room. Imagine this is a year later. They need to do something. NOW. I cannot imagine selling expensive furniture with such poor quality and poor quality control. I have bought Ashley in the past. I actually shopped in the Boca store and I saw the manager their wearing a mask. Now I know why. If you buy here get the MSDS sheets. Do your research but I am seriously considering legal action because this is ridiculous. BUYER BEWARE! Do not let this happen to you.

(Translated by Google) Super good (Original) Super bien

(Translated by Google) Excellent service from Steve Jaramillo who was very patient with us because they have such beautiful things that it took us a while to decide and he served us super well!! The things we bought are beautiful and of excellent quality! (Original) Excelente atención de Steve Jaramillo que nos tuvo mucha paciencia porque tienen cosas tan lindas que nos tardamos en decidir y el nos atendió súper bien!! Las cosas que compramos son Hermosas y de una excelente calidad!

Ralph is the absolute BEST! He put up with our quirky needs and got us set up with perfect furnishings for our family. Thank you Ralph. Will be back for the next room.

The salesman was very helpful, knowledgeable and professional.

Great place to buy furniture and if you want a nice sales person ask for Abel he can provide Great service

It was a first visit to Ashely and the customer service was excellent I did make a purchase and will return to do more … will always recommend Thank you to Cynthia, our salesperson….

Maria was excellent and very amable!

Cesar worked with me great.My mom will now have a nice room

The atmosphere was warm and inviting. The representative was quite attentive, answered questions and assisted every step of the way. Overall, it was a very pleasant experience.

I was at Ikea for about 2 hours and found nothing. After I came to Ashley’s Furniture and found exactly what I was looking for in about 30 mins. Awesome customer service, Kristina greeted us as soon as we came in and directed us exactly where to look. She took care of us, explained everything, and gave us a full breakdown of the bill. 10/10 experience.

Kristina S made our experience easy and painless. She was knowledgeable about products that fit our desire. We purchased a loveseat with her assistance and we will return for future purchases due to the amazing experience provided by Kristina.

Maria was very attentive to us, thanks to her we were able to get what we needed.

I recently had the pleasure of shopping at Ashley Furniture with my mom, and I just have to share our wonderful experience. From the moment we walked in, we were warmly welcomed by José Velez, who was absolutely fantastic. José was incredibly informative, answering all our questions and offering helpful suggestions without ever being pushy. The store also had a great selection of furniture, with so many beautiful and high-quality pieces to choose from. It made our decision-making process much easier! We’re both excited to enjoy our new furniture and are already looking forward to returning to Ashley Furniture for future purchases. Highly recommend!

I love maria no pressure me for by nothing end given time for walk the store end look every thing

(Translated by Google) Ashley Osceola, wonderful service, great quantity of furniture and quality, Doris Sosa gave us incomparable service, thank you!!! Very happy with our bedroom!!!!🥰❤️ (Original) Ashley Osceola, maravilloso servicio gran cantidad de muebles y calidad, Doris Sosa nos dio un incomparable servicio gracias !!! Muy felices con nuestro dormitorio!!!!🥰❤️

The best!!!🤗🤗🤗

We worked with Mohammed and he helped us search for and purchase a table, chairs, and side server. We like to browse on our own and get help when we want it. Mohammed was perfect when it came to giving us space but at the same time being visible enough to help us when we had any questions or when we needed a tape measure :) We had a positive experience and we’re excited to receive our new furniture.

Abel was an incredible help when me and my partner were buying our dream bedroom! He was realistic in his explanations of what’s available and what we could afford. He also worked hard to get us everything we wanted! I’d work with him any time!

A very positive experience. My sales consultant Tabare Diaz was extremely helpful.

Cesar was helpful and answered all our questions. he give us our space to look around and was available for questions. Great customer service Thank you for your help!!

Mohammed Abdulradah and Mo the manager excellent sales and to Detail on different pieces of furniture!

Cintia was a very helpful salesperson, walking us all over the store to find the pieces that would work for us. The store is clean, light, airy with nice displays.

Excellent Maria Delgadillo

(Translated by Google) Excellent service from Natacha, very friendly and helpful at all times. The store has spectacularly beautiful things. (Original) Excelente servicio el de Natacha, muy amable y servicial en todo momento. La tienda tiene cosas espectacularmente bellas.

After shopping in this store for 20 years, Juan Ramos took great care of us. Made our shopping experience an ease. Listened to our wants and gave us the time needed to make our decision without feeling pressured

Excellent customer service! Maria was sweet and very knowledgeable and patient!

I recently relocated from NY and purchased a new home. I came here to Ashley to furnish my new home and my salesperson Steve Jaramillo helped by showing and educating me on the several pieces that I showed. He was extremely knowledgeable, courteous and patient. Making the shopping experience as easy as possible. Next time you are in Ashley’s ask for him, you won’t be disappointed. Thank you Steve Jaramillo for everything.

Abel Otano was an absolute professional and very informative about our purchase. The experience was exceptional. Made our buying experience magnificent. The Espinosa Family.

I work in car sales Rafael was fantastic he made purchasing furniture easy please go see him he’s got your back easy and painless

Today was the fifth attempt to deliver a tv console/fireplace table. It was peeled off and stained. I called the regional manager and left a voicemail message in hopes for a resolution. But who am I kidding? I give up. It's a shame.

Juan was very helpful, knowledgeable and patient during our purchasing experience.

They actually had a chair I wanted at a price that didn't break the bank.

José Vélez was amazing. He helped my fiancé and I to find our bedroom furniture. Best Ashley Furniture store to go to!!!

We had a great shopping experience. Our Advisor Juan Ramos went above and beyond and helped us with all of our needs.

Umm. Sellers are the best people there need to do you own research before you get something from there

I want thank my advisor ,Shirley Garcia for helping me pick the right furniture for my appartment. She not only showed me my options but also helped me stay within my budget.

Horrible communication, said we could pick up a bedroom set for our son for Christmas and get to the store then we can’t cause the set is on the truck for delivery when we didn’t schedule a delivery horrible horrible communication!

Juan Ramos was amazingly helpful! Talked through all the options and got us the best option for our needs. Hooked us up!

Loving our new furniture piece from Ashley. Rafael our sales guy was wonderful to work with.

Superb customer services

Always great and professional customer service, especially by Juan and Christina!!

Sales personnel was very polite and helpful

I had a great buying experience here, all team members I talked to were helpful.

Mohammed is really good seller. He stay with us all time gave the good deal and he was very patient with us when we were confused about which stuff we want to buy. I give him 100%

My name is Sandra I’m whiting this note because I had purchase and they did not give me my refund off $400 dollars since 11/4/24 I call the everyday and the are giving me a round round there saying that I didn’t purchase nothing there . can you please tell to give me my $400 cash I put down. Thank you Sandra

TJ was very helpful!

So much to choose from. Very helpful and patient sales person

Clifford is a great sales consultant. He honestly helped us with our furniture shopping. I recommend Clifford to anyone.

Friendly attentive and willing to assist maria thank you

Our experience today was wonderful from front door entry to front door exit. Sales rep Clifford did a phenomenal job taking care of us. He was professional, friendly knowledgeable and expedient. See you on the next trip.

I was very pleased with the service I got today I got everything I need for my house I was impressed by the salesperson she did a very good job on getting me a good price on so much 😊👍🏾😊

TJ was a great guy to deal with

Found my ideal sofa, love the color and the texture.

Personal was very attentive and helpful guiding me through the process. Definitely I will recommend this particular store.

(Translated by Google) Very good attention from José Vélez (Original) Muy buena atención de parte de José Vélez

Jose was great very nice to work with

(Translated by Google) As first time buyers, we loved the Ashely experience and quality, the customer service (José was excellent and answered all our questions) and the atmosphere! We left very excited and satisfied with our purchase!! (Original) Como first time buyers la experiencia y calidad Ashely, el servicio al cliente (José se porte excelente y nos respondió todas las preguntas) y el ambiente nos encantó! Salimos muy emocionados y satisfechos con nuestra compra !!

Juan Ramos was AMAZING at helping us find a sectional and a dining room table. Definitely will recommend

Merchandise damage 💔 disappointed

(Translated by Google) This is a beautiful store. Wide choice. In our case it went a bit smoothly. You will initially be "helped" by someone at the counter. However, it disappears again and you keep walking back and forth. We found it cumbersome. Otherwise OK. (Original) Dit is een mooie winkel. Ruime keuze. In ons geval verliep het wat stroef. Je wordt in eerste instantie "geholpen" door iemand aan de balie. Die verdwijnt echter weer en zo blijf je heen en weer lopen. Vonden wij omslachtig. Verder wel OK.

Very great atmosphere,great service TJ was very helpful and very knowledgeable about our purchase.

Rafael was great. Definitely go and see him. Great place to get all your home furniture

I had the pleasure of working with Abel Otano, and I couldn’t be more impressed with the level of service provided. From the moment I walked in, Abel made me feel welcomed and took the time to understand my needs. They were extremely knowledgeable about the products, offering insightful recommendations based on my style preferences and budget. I highly recommend Abel to anyone looking for exceptional service and expertise in furniture shopping! Thank you for making this such a positive experience!

Great shop, great staff especially Doris. Very patient, kind and knowledgeable! See Doris for all your home furniture needs.

Abel Otano was very helpful finding my chairs and matching couch. Found the mattress comfort level we needed. He was very pleasant and knowledgeable referring the products we needed.

Honestly, the experience between Ashley furniture and Rooms to go is night and day difference. We arrived at 8:35 pm in Ashely furniture 25 minutes before closing during Black Friday. We were addressed by Ralph and by Daniel who ended up taking care of us. We told them we were quickly rug shopping and they told us to look around. It was very nice considering no one in that store was “preying” on us. When we wanted options for the apartment, they gave us options that were very budget friendly and what we were looking for. The rug was stunning! We decided to purchase the rug after store hours and the whole time my girlfriend, employees Ralph and Daniel and I were just casually talking having a great time about moving in and cats. Absolutely fantastic people meant for customer service. They went above and beyond expectation and made our experience for Ashley incredible. We will definitely be back for the quality, great prices, and amazing customer service.

My sales person and manager was very plesant and knowledgeable. Overall the service was excellent

Never bought here before, but definitely will again in the future. We were on a budget and found the perfect sofa/love seat set for a great price! Juan was so helpful, and helped us as needed. It was a very hassle free shopping experience!

(Translated by Google) I had a very good experience with Rafael, the seller, who made the sale very professional. (Original) Tuve muy buena experiencia con Rafael el vendedor que hizo la venta muy profeccional

Juan was very attentive and helpful.

Salesman excellent, informative, not pushy. Easy to talk to.

Ralph was amazing!! Trust me, look for him for all your needs!

Excellent customer service ! Very good price

Cynthia was wonderful and extremely helpful with our search for a couch. Everyone at this location was great and was setup better than most other shops. We look forward to coming back and working with Cynthia regarding our other furniture needs

Good product and price, see Tabare Diaz he is great advisor and gets you the best out the door price.

María was amazing very helpful and accommodating. This was my first couch and she guided me all the way through. If you’re in the area ask for Maria she’ll take care of you!

Cesar was a trusted advisor could not be any better he was great 👍

Cesar was very helpful and we were very happy with the service we got and I will be back

(Translated by Google) Very good experience, Ms. Doris Sosa made it possible, she was very kind and patient while we decided which living room game to take. In the end, we left happy and with a living room game. Thanks to Doris Sosa for her attention and kindness. (Original) Muy buena experiencia la Sra. Doris sosa así lo hizo posible ella fue muy amable y paciente mientras nos decidíamos cuál juego de sala llevarnos al final salimos contento y con juego de sala Gracias a Doris sosa por su atención y amabilidad

(Translated by Google) Very good attention, courtesy and kindness of the excellent employee, Mr. César who offers offers that suit the customer and ends up buying. There are beauties for this season. (Original) Muy buenas atenciones ,cortesía y amabilidad del excelente empleado ,Sr César que ofrece ofertas que convienen al cliente y termina comprando.Hay bellezas para esta temporada.

The Associate dealing with us was Clifford who was efficient, helpful, knowledgable and courteous. He should be commended on his customer skills and service.

Low pressure and high value. The furniture is lovely and well built. Our sales rep was very kind and easy to work with.

We bought beautiful furniture and had it delivered in a timely fashion. We love Ashley furniture.

Cesar was great. Had a great experience

Rafael was very informative on and quality of merchandise, professional and verrry patient 👌

(Translated by Google) Very good attention from Mr. José Velez (Original) Muy buena atención por parte del sr José velez

The sales lady was very helpful

Chaya was AMAZING and helpful. She was so knowledgeable and gave us time and space to decide. Highly recommend her!

I had a great experience! The man who helped me and my family, Clifford, was very knowledgeable and patient. He went above and beyond for us and we are happy with his service.

I was attended by Jose Velez, who was very charismatic and offered us the best choice of mattress and bed with an amazing price. We were very satisfied!!

Got exactly what I was looking for. Jose Velez was extremely helpful

Clifford was extremely supportive and made the process of picking furniture so easy! I recommend him to anyone that goes to Ashley Furniture!

N/A

Juan Ramos was excellent. Took good care of us and was very helpful and friendly!!

I was very pleased with service and merchandise purchased.

Complete Incompetence! Where do I even begin? This is the second room of furniture I've purchased from this company this year, and it's been nothing short of a nightmare. The first delivery, a master bedroom set, was a complete disaster: it took two months to arrive, and despite being given a delivery date, they didn’t show up. They rescheduled THREE times without any prior notice, and each time I had to rearrange my workday to be home for delivery. It was an incredible inconvenience, especially when, after all that, they’d just call at the last minute to say, “Sorry, we couldn’t make it.” But we decided to give them the benefit of the doubt and ordered a dining room set. The delivery was scheduled for yesterday. I took the day off from work, as they gave me a delivery window of 3:00-7:00 PM. At 8:00 PM, I got a call telling me they wouldn't be coming. They said they'd deliver the next day and promised to call in the morning with a more specific time. So, I had to take another day off work and inform my boss. Now, here’s the kicker: I just received another call saying the delivery team is too busy today with other scheduled deliveries and won’t be able to make it. My delivery, which was bumped from yesterday, is now being pushed back again—because other orders are a "higher priority." Are you kidding me? Now, I’m left waiting to see if they can deliver over the weekend. But here’s the real punch: I only get 7 paid days off a year, and I’ve already used 5 of them just waiting on this company. I’m down to 2 paid days off left, and I will be taking a week off after Christmas to see family in Ohio. I’ll have to take most of that week unpaid. To say this is my last purchase from this company is an understatement. I am DONE. They’re lucky I haven’t canceled the dining room delivery altogether and gone back to get my $3,000+ refunded.

Terrible, I expend 4039 on living room, tv stand and fireplace, they told me that I have 72 hour to return for any reason, it was complicate to communicate and I have to go in person to request that I don't want the fireplace, they open a ticket and it was denied, they said that was a final sale, which was not, and than said the 72 hour is only for online sale,. I have the products in a month in different delivers so I don't know what final. sale they talking about I didn't not buy store inventory, I went back and talk with the operation manager of Kissimmee store, they said that she is going to talk with the seller and ask to reach back to me, never happen, I did open another ticket for the sofa the came with stain and was rip, I pay for new living room and need to be replaced , I did call the same day to said that was rip and told me that they going to replace but, then told me to open a ticket, ask me for photos so. many time, send a technician and just replace one part of the sofa and don't look new at all, terrible terrible terrible, I will take this business to the Florida Attorney General's if is need because is a bad practice business, they sell me a new product, I don't have a new. product, they give 72 hour warranty and they don't respect that so is a fraud. the issues number that I open with you guys was 09813074. & 09813044

(Translated by Google) Jose Velez attended us very politely and always looking for the best option. Shopping at Ashley will always be the best (Original) Jose velez nos atendió muy educado y siempre buscando la mejor opción. Comprar en Ashley siempre será lo mejor

(Translated by Google) Excellent service, recommended seller (Original) Excelente atención, vendedor recomendado

We had an amazing experience. We got all the furniture we wanted. Bedroom set, dining room set, living room set and mattress. What was also awesome the services we received from Juan. Thank you Juan!!!

Amazing experience! Special shout out to Steve! His energy and amazing listening skills are great! Awesome customer service and of course great products!!

An absolute pleasure shopping. We knew exactly what we wanted and Clifford made our experience effortless and valued our time! Thank you Clifford for your professionalism!

María was absolutely the besttttt! She was telling us what works better and what works based on our personal needs and it was truly the best experience I’ve ever had. I’m definitely coming back again!

After 11 years that I haven't been back at Ashley furniture it was a great pleasure to walk in and get the best sale person Maria she help me with the furniture that I like. Great service and friendly. Thank you.

As advertised, great customer service. The sale lady Maria was very professional, knowledgeable and very patience. Highly recommended.

Abel was amazing thank you

Great service with Ms Doris Sosa was very patient with our needs to complete our home, Thanks again

Abel Otana was absolutely amazing in helping us navigate getting a couch for our family and all our littles. He gave us options and was so patient in all our questions.

Excellent service, help us a lot to choose our furniture. 100% recommended.

Mohamed knew exactly what I needed once I described my living room color scheme . Can’t wait till my spice-y sofa /chair comes in .

Great Service from Cesar! Love it

Ralphie was a great help. He was very patient and very willing to help. I recommend Ashley for all your furniture.

TJ was very helpful and knowledgeable with our purchase. Would definitely buy there again!

Sales person was very helpful.

Tabare was very helpful and knowledgeable great sales agent

I had a great experience. I was not planning on buying so much furniture but in the end I spent more than twenty thousand dollars.

Good furniture, good service.

(Translated by Google) The service is very good and they guide you on the different purchasing options. The prices are reasonable and the delivery service is fast and that is very important to me. (Original) La atención es muy buena y te orientan sobre las distintas opciones de compra. Los precios son razonables y el servicio de entrega es rápida y eso es mi caso es muy importante.

Friendly service with great detail of products.

Quick and easy customer service. Technician was extremely nice and professional. Did an excellent job in minutes.

Jose was amazing!!!!

Abel otano was super sweet and patient... we came in 10mins before closing. Abel took the time to show us around. We r happy with our purchase. We came for a chest and came out with a beautiful complete bedroom set. loved his professionalism. 😊🥰.

Mrs. Garcia was amazing she is an excellent salesperson who genuinely wants to help Us get the best of what we want and in our budget

My delivery never happened! I received a conformation when my would receive my end tables. I clearing, cleaned the space moving furniture around to accommodate the deliveryman. My times were 830 to 1215. At 1230 I started calling. No order for delivery I was told it would be on another day. I had already changed an appt earlier to accommodate. I canceled my order and waiting for a refund. I'm very disappointed.

Best sales person amazing experince,fast and very knowledgeable,I recommend Juan Ramos to anyone who want to have a good buying experience...👍👍👍

Shirley Garcia was amazing! She was very attentive and stayed in great communication while I was deciding on whether or not I wanted a new couch. Would 1000% recommend coming to Ashley’s furniture in Kissimmee and working with Shirley!

Happy with choice of furniture. My new pal there was so help ful. Have my eyes on a couple other items.

Wonderful furniture buying experience with my sales person Chaya Brown.

I was very unhappy of how my purchase of a dinner table set turned out.

(Translated by Google) Excellent attention and above all a very good offer on our account from Doris Sosa (Original) Excelente atrnsion y sobre todo una muy buena pferta de nuestra cuenta de parte de doris sosa

Jack Was Amazing Help my Get My Dream Couch Quickly

(Translated by Google) Jack and Liz excellent experience and very good sellers. (Original) Jack and Liz excelente experiencia y muy buenos vendedores.

Doris was excellent! Thank you for your patience while we decided! Would recommend her and Ashley's to anyone

Bought bedroom set and the warranty when i called the warranty they give you hard time and then denied your claim

TJ Diaz sales associate was very helpful and sincere and would definitely recommend him for any customer to refer to.

I had a great experience in my last in store purchase. TJ Diaz helped me and made it all fast and easy.

Stephany was amazing, since we first came in last Friday she did not pressure us at all. She was very professional and knowledgeable of her products. When we advised we needed time to think and would return she was very understanding. Stephany called us today and asked if we wanted a store designer to help us . We were so impressed we decided to come in today and work with Stephany. We are happy with our purchase and also want to thank Bruce the manager for his help. We will be recommending Stephany and Ashley Furniture to our friends and family.

Excellent customer service Juan takes excellent care of his customers thank you Sir

I had an exceptional experience at Ashley’s, thanks to their outstanding team and Clifford and Bruce in particular. Not only did they help me find the perfect couch, but they went above and beyond to assist me when I realized I had lost my keys during my visit. Clifford was incredibly knowledgeable and patient, guiding me through various options until I found exactly what I was looking for. Their dedication didn’t stop there; they even organized a search for my keys, which I truly appreciated. The combination of excellent customer service and a great selection made my visit memorable. I highly recommend Ashley’s for anyone looking for furniture, and I’m grateful for the support I received

Doris offered us great customer service. She assisted me with all options I wanted to explore. In the end she helped me select the perfect family room set.

Doris S. Excellent host and salesperson. Very friendly, got me and excellent deal on a long awaited furniture purchase. Extremely grateful for her help. Ask for Doris to help you with your furniture purchase

(Translated by Google) We received very good service from César, he helped us with our purchase, very kind and courteous, I recommend César for any advice for your home. Thank you (Original) Muy buen servicio recibimos de César, nos ayudó con nuestra compra, muy amable y cortés, recomiendo a César para cualquier asesoría para su casa. Gracias

(Translated by Google) Very good attention from Cesar, diligent, clear and practical, giving information without shortcuts and without deception, thank you (Original) Muy buena atencion de Cesar diligente, claro y practico dando la informacion sin atajos y sin engaños, gracias

Great service!

We ordered a sofa and loveseat from Ashley. Both were delivered. However, the feet for the sofa were missing. They were provided for the loveseat but not the sofa. I called Ashley and they said they had to process a case. They gave me a case number and said they will be in contact within 72 hours. I don't think this is very good service since the order was incomplete. The missing items should have been provided right away.

(Translated by Google) Juan Ramos was the Best experience we had when purchasing. Excellent service. And he helped us finance the furniture. (Original) Juan Ramos fue la Mejor experiencia que tuvimos al comprar. Excelente servicio. Y nos ayudó en el financiamiento del mueblw

Cesar was a fantastic help. Excellent customer service. Will be coming back to Ashely’s again!

Jack was very helpful and kind

Thank you Shirley! She was amazing and helpful. We came in and bought a couch we love!

Juan provided excellent customer service at Ashley Furniture. He let us walk around without rushing us to purchase or apply for credit. He gave us time and gave us the confidence we needed. Thanks for your service Juan

The best service by Jose

On September 29th we visited the shop at Millennia and bought a full dining room plus : dining table, 6 chairs, sofá table, and end table. Till that point is all good, all items in stock and ready to deliver. The delivery was scheduled for October 11th. I didn't like to wait for that long bc we recently moved to a new home and needed furniture for the house. We are using a folding table and office chairs at this point for our family meals. But accept that delivery timeframe bc that items were the one the family liked the most. All good, all set, did my concession for the family. On October the 7th received an email to confirm the delivery on the 11th. Did it. All set and willing to have a dinning room for the family's meals. Then the issues started. During the week I received a call that they will need to postpone the delivery regarding the storm. I accept that even though I have other deliveries scheduled that weren't cancelled such as IKEA products and utilities replacements from Whirlpool. Both companies /business honored and respected the commitment with the customer regardless of any situation. I was not happy but didn't complain and understood the situation. Rescheduled for October 21st. During our lunch today, I even joked with the kids that today , Oct 19th, would be our last meal on this improvised table. A couple of minutes ago I received a call informing me that my delivery will need to be rescheduled one more time because they don't have the dining table in stock. What?! When I paid for that it was there. When they scheduled the first delivery it was there, even at the second delivery schedule. Now, they don't have the product anymore? Is this a joke @ashley? I don't know what is happening with business nowadays. Maybe this is a corporate issue, not respect the customer and have them like just one more. Do not honor commitments. Honestly, I miss the old way of doing business where just people's words were valid and honored. No we have to go through a booklet of paperwork to sign as at the end be disrespected like this as a customer. Shame on this company @Ashley. ------------- Update 10/28/24 The Customer Service contacted me on the reply below. We started exchange emails and I send all information requested. The best I got was Customer Service informing what I already knew, the new delivery date. Believe or not, they were able to do nothing. Just waste of time dealing with one more person on that company. A couple of days before the delivery date I got a confirmation email that the delivery will be done as expected. A day before another one. And guess what, my delivery was missing one item. Again, believe or not, after the confirmation they had all products I bought at the store during the purchase moment, after 3 reschedules due different situations (including missing item), one item was missing. This is just disrespectfully and unbelievable. I just was informed about the missing item when the truck driver arrived and told me what they would be delivering that day. Nobody from the company advise in advance and I didn't heard from them till today. The delivery was last Friday (10/25/2024)

Second time at Ashley but first time buying and Ms. Shirley Garcia was an absolute superstar. She made the purchase extremely easy and was very knowledgeable be sure to ask for her for your furniture needs!

Richard Schechtman was amazing!! He took time to make sure we were getting exactly what we wanted and gave us a great deal. He’s also a super nice guy!!

(Translated by Google) Excellent 5-star service thanks to Juan Ramos. (Original) Excelente servicio 5 estrellas gracias a Juan Ramos.

Abel was great. Thank you for helping us out with the living toom

Richard was a lot of help picking out our new mattress. Thank you for everything! Excellent customer service!

Juan Ramos at the Kissimmee location was amazing and very helpful! He made the process quick and easy. I would recommend him to all of my friends!

(Translated by Google) Excellent service, I recommend it. Everything is very nice and good prices, I was attended to by Doris Sosa. (Original) Excelente atención , la recomiendo . Todo está muy bonito y buenos precios, fui atendida por Doris Sosa .

Such a great place to purchase any new furniture with great discount offers. Clifford assisted me and informed me with a lot of their products also on what financing and discount offer they provide.

Team work with Jose Velez , Carol and Juliet . They were very polite patient and very informative. A Plus !!!

Cesar was a great sales person during my time at the store.

Great Customer service by Doris Sosa, she helped us decide what was the best option for us and made the process easier. Thanks you!!

Today We were at the Ashley store buying furniture for our new home and Clifford helped us the entire time. He was so nice to us also I can tell he has so many years of experience. Thanks to Clifford for helping us.

Came in looking for a specific couch and Doris was able to help us narrow it down to the perfect couch. We were between Ashley Furniture and another brand name store for a couch. Doris was able to work with us and her manager to get us the price we needed for the couch needed. Very happy customer!

Cesar greeted us when we walked in. Showed us the deals and let us shop hassle free! When we decided he was right there for us. Has us taken care of very quickly and was very professional and friendly. Thank you Cesar! When I get new furniture again I’ll be back to see Cesar.

Cesar was wonderful! He welcomed us and gave us plenty of time to browse unbothered. He asked if we had any questions and continued on his way, was never once pushy or aggressive for a sale. Gave us the best deal and quick delivery option. Would purchase from him again!

Jack was so awesome and courteous he helped me I’m coming back bcas of him Thanks Jack!!

From the moment I stepped foot in the store, I felt welcomed. I was helped, not pressured. Very attentive and so appreciative of the help. Special thanks to Jose for everything!!!

Walked into my local Ashley store worked with Juan V I explained him exactly what I wanted Took less than 20 minutes to purchase my product and I was happy. Great customer service.

Rafael at the Kissimmee store was very helpful. He understood our situation and what we wanted and helped us make our purchase easier.

(Translated by Google) Excellent service!!! Jack was very attentive and professional. He offered us excellent service!!! (Original) Excelente servicio!!! Jack fue muy atento y profesional.Nos ofreció un servicio de excelencia!!!

Second time buying some stuff for my house and I’m completely grateful for the help. Stephany was a great help during the process.

My husband and I bought a new living room set from Ashley furniture. Richard was an absolute delight to work with. He was super helpful and knowledgeable about the items we bought. We highly recommend him for all of your furniture needs!

Highly recommend Ashley Furniture and Ceaser who provided great assistance. He was patient and provided us with great finance options. Gave us our space and was available for questions. We are very happy with our shopping experience.

Juan was my salesperson and he was great 👍 his customer service was fantastic. I will recommend the store and of course Juan as a salesperson.

Stephany was amazing. She helped our family get all the furniture we need. She was so patient and understanding to our needs. She is #1 ask for her if you need need New furniture!!!!

I went to the store on 10/12. I had Shirley as my saleswoman. She was absolutely amazing.She went above and beyond.Very patient with me. I told her it's my first apartment and she held my hand to help me calm my nerves and pick things I liked. 100% recommend her. Thank you

Great service by Juan. Make sure to ask for him!

Abel Otano was wonderful. He helped me problem solve and I’m very satisfied with my purchase and shopping experience.

(Translated by Google) What can I say, the delivery has been rubbish for 32 days and my sofa hasn't arrived. The seller assured me that it would come in 7 days, a piece of pen... exorto, don't buy it here. Delivery will arrive in more than 32 days, be careful. They sell for the sake of selling and God give them luck...I bought it on September 9, 2024 and still today, October 12, 2024, and it hasn't come with tremendous impudence, the first and last time I buy. Here at Ashley, I don't recommend them... (Original) Que puedo decir es una porquería el delivery llevo 32 días y no me a llegado mi sofa el vendedor me.aseguro que vendría en 7 días una cojia de pen... exorto no compren haqui el.delivery le llega en más de 32 Días ojo venden por vender y a Diós que reparta suerte ...lo.compre el Día 9 de septiembre 2024 y todavía hoy 12 de octubre 2024 y no a llegado tremendo descaro primera y última vez que compre Aquí en Ashley no se los recomiendo ...

Cintia was amazing!! She was able to find us exactly what we wanted so quickly, and we loved working with her. Definitely would recommend coming here, the people are very nice.

Jose Velez was an excellent salesman

(Translated by Google) Excellent service from Mrs. Doris Sosa, she clarified our doubts and gave us advice based on what we needed. We left Ashley with the perfect furniture 😍 Excellent attention from Mrs. Doris Sosa, she clarified our doubts and gave us advice based on what we needed. We left Ashley with the perfect furniture 😍 (Original) Excelente atención de la Sra. Doris Sosa, nos aclaró dudas y nos dio consejos en base a lo que necesitábamos. Salimos de Ashley con los muebles perfectos 😍 Excellent attention from Mrs. Doris Sosa, she clarified our doubts and gave us advice based on what we needed. We left Ashley with the perfect furniture 😍

Stephany went above and beyond to help us purchase our bedroom set. We were so pleased with our experience here and would recommend this Ashley Furniture and staff for any of your furniture needs. We came in near closing time and she was friendly, genuinely happy to help us, and we will be back for any furniture needs in the future to ask her for help Lord willing.

Came in to help my son buy furniture for his first home and we ran into Richard who helped us buy furniture for my first home 18 yrs ago. He is still amazing from the first time we met him.

Excellent attention, Doris Sosa the saleswomen was very kind

Cesar was really helpful and welcoming.

(Translated by Google) Abel Otaño was an awesome salesman!!! Thanks for everything Abel. He was patient and efficient. (Original) Abel Otaño was an awesome salesman!!! Gracias por todo Abel. He was patient and efficient.

Great experience from walking in to the final bill. The team gave me a quick tour of the store and let me shop.

Shirley was very attentive and helpful! Thank you!

(Translated by Google) My experience at Ashley with the salesperson Richard was excellent, very friendly, very patient. Thank you very much for your excellent attention. My excellent quality dining room. Really recommended 👍 (Original) Mi experiencia en Ashley con el vendedor Richard fue excelente muy amable muy paciente. Muchas gracias por su excelente atención. Mi dinning room de excelente calidad. Really recommended 👍

Cesar was great to deal with. Absolutely zero pressure but very informative and helpful at the sane time!

Jack He was so nice and kind he did a good job excellent help

Cesar was great, very personable and incredibly helpful!

Stephany was very friendly and helpful. She knew a lot of knowledge about the furniture.

Ralph was exceptional, we said that we needed chairs and he showed us so many different options and helped us compare and contrast them. Very helpful and positive!!

(Translated by Google) Good service Stephany, very happy with our product (Original) Buena atención Stephany muy felices con nuestro producto

Juan Ramos was attentive i & very professional will be back due to the great experience he provided

Abel Otano Abel is great. We go to him all the time. He remembers us as soon as we come in and always gets us to find exactly what we need.

This was my 3rd Ashley Store today and I finally found the bed I loved. Of course it was on back order but Stephany was very helpful in setting the order up and getting me everything I needed! I can’t wait to get my new bed! Thank you, Stephany!!

(Translated by Google) We were assisted by Esthefany who really answered all our questions, and gave us all the options based on what we needed, it was excellent service. (Original) Fuimos atendido por Esthefany realmente respondió todas nuestras preguntas, y nos dio todas las opciones en base a lo que nosotros necesitábamos, fue una excelente atención.

(Translated by Google) Juan Ramón and Liz de Acima, their attention was great, they deserve a 5 star, very good attention. (Original) Juan ramón y liz de acima su atención fue genial merecen un 5 estrellas muy buena la atención

(Translated by Google) Stephany, thank you for your attention, more than satisfied, 100 percent recommended. (Original) Stephany gracias por tu atención más que satisfecho 100 por ciento recomendada

Our experience was excellent.Clifford assisted with our purchase. He was very knowledgeable and answered all our questions. He was very patient and not like the typical sales rep that are pushy and on top of you as soon as you walk in the door and thats the reason we felt more comfortable with him and decided to purchase our bedroom set.

Doris Sosa was our sales representative great customer service

Excellent furniture and customer services

Richard was amazing with us today. My son just bought his first starter home and needed furniture for the entire house. My son had a fixed budget and Richard worked with us. We were able to get 3 bedroom sets, dining set and living room set all within his budget. We were very happy. Thank you Richard for your help. The only problem we have had is once the delivery of the furniture was made. Living room furniture great. Dining room furniture great. Bedroom furniture great. One bed was delivered without the remote . Remote delivered and not working at all. Called various times and no response. Upset about it because can not use bed to its best capacity.

the guy that helped us was very helpful and kind. helping us with the prices, showing us how the couches were, etc.

Cesar show us different options of bedrooms sets with great service. Thanks

Stephany was a wonderful help to us while selecting furniture. Very friendly and informative. Hoping to have her help us with future furniture purchases.

Richard was fabulous.

Really enjoyed working with Doris! She was patient, knowledgeable and answered all of our questions. She was also quick to respond when we reached out to her! We will ask for her in the future.

We really liked Stephany's attention, he solved our questions and helped us with our room purchase

Richard was very friendly and helpful.

(Translated by Google) Excellent experience buying our dining room with Doris sosa! You can confidently locate it at the store on Osceola Pkwy. Quick and efficient service! (Original) Excelente experiencia comprando nuestro comedor con Doris sosa! Pueden con toda confianza ubicarla en la tienda de la Osceola Pkwy Rápida y eficiente atención!

Steve was very patient and helpful and gave us all the time and insights we needed to purchase all our new furniture

(Translated by Google) Excellent attention from César Quinones. (Original) Excelente atención de parte de César Quinones.

Doris Sosa Was a pleasure to work with. She helped me see things in another light, with a fresh eye. We do have a few more things to buy and we will definitely be back to see her.

Great service and great choices of furniture!

Abel Otano was a great salesman took time to help us find what we was looking for. Thanks

We came into Ashley in Kissimmee, FL with intention of buying a new sectional for our house. The salesperson, Cesar, was very attentive, friendly, and helpful with all questions that we had. We ended up leaving with not only a sectional but also a new Tempur Pedic bed and he was able to get us a great deal! He was very transparent with features of the furniture and how to make sure we were saving the most while still getting great quality furniture! I would highly recommend him in the future for anyone in the market for new furniture.

great service and really god experience with all the workers there, jack who was helping me was amazing, i would 100% recommend shopping here

It was a pleasure to work with Cesar. The customwr experience was oustanding. He gave us space to walk through the store but yet addressed all questions when we needed.

Im very happy with all the staff at Ashley store at Osceola Doris sales rep fantastic nilsa awesome in office and Juliet management excellent My house looks beautiful with all the furniture we pick here

Jack was very helpful and professional.

(Translated by Google) César very professional attentive 5***** (Original) César very professional atencioso 5*****

We had a great experience with TJ. He helped us find exactly what we were looking for and for a perfect price!

Our salesperson was Clifford and he was absolutely terrific. We came in looking for just a desk, and we found one we loved thanks to him. We also told him we were looking for a new couch in the near future but we needed it to be pet friendly, and he knew just the one to show us. We walked out with a desk and a new couch set that we loved. Clifford was very knowledgeable on the furniture being sold to us, and was very charismatic. He had excellent customer service skills.

(Translated by Google) Thank you Mr. Juan Ramos, very good service and advice! (Original) Gracias Sr Juan Ramos muy buena atención y asesoría!

We had a wonderful experience shopping for our new bedroom set. Shirley was fantastic! She was very knowledgeable, extremely accommodating, and went the extra mile to make sure our experience was top tier and that we had everything we needed. We will definitely be coming back in the future.

Shirley was a delight to work with the whole time we were shopping within the store. She was informative & was able to assist us with completing our home. Thank you, Shirley!

Shirley was an absolute pleasure to work with! We love Ashley furniture!!

(Translated by Google) Excellent attention (Original) Excelente atención

Rafael is “The Man” he was super generous and helped me out as soon as I walked into the store.

(Translated by Google) Very satisfied with the help and guidance of Doris Sosa in purchasing the bedroom set for our son. (Original) Muy satisfechos con la ayuda y orientación de Doris Sosa en la compra del juego de cuarto para nuestro hijo.

Maria helped me find the perfect furniture for my home and gave exceptional service!

(Translated by Google) I would like to share my experience at the Ashley furnitute store. Ms. Doris Sosa was very kind and the experience I had when purchasing was very comfortable and very sincere. I recommend that if you are looking for furniture in the store, look for her because she spoke to you with great transparency and you will feel very comfortable with her. Thanks for reading this comment!! (Original) Quisiera compartir mi experiencia en la tienda Ashley furnitute. La Sra. Doris Sosa fue muy amable y la experiencia que tuve al comprar fue muy cómoda y muy sincera les recomiendo si van en busca de furnitura en la tienda la busquen por que les hablara con mucha transparencia y sentirán muy cómodos con ella. Gracias por leer este comentario!!

My experience @ Ash Ashley was great. Steve J helped me out and he explained everything. The process was fast and easy.

Shirley Garcia made the process very quick and easy. No complaints.

I received the best customer service at the Ashley furniture today. My advisor was Clifford Perkins. He greeted us at the door when we walked in and asked if he could help us find something. I presented him with a list of items that I wanted to see. In addition, I showed him a list of pictures I took online. He mentioned that some of the items I wanted to see were discontinued but he would be happy to show us similar items of interest that were in the showroom. I was in the store for 2 hours looking at furniture. He was patient with us, never rushing us to make a decision. He asked questions about where the furniture would be going in the house and the color of furniture that it would be placed next to to. He was professional, courteous, knowledgeable about store products and cared enough to ensure that I purchased the right item. By the time the store closed I finally made up my mind on the items I wanted to buy. I just want to tell others who are looking for furniture go to Ashley furniture on Osceola Blvd and ask for Mr Clifford Perkins to get the most patient, professional, knowledgeable about store products and customer service that goes above and beyond your expectations. My visit today was all that and more.

They were so helpful and gave us our space to make decisions.

Thanks for your help Maria.

Had amazing service with Maria. Thank you for your help with picking out my home furnishing. Bedrooms, living room and dining area.

My mom needed new furniture for her new place. She is 80 and legally blind. We came to Ashley’s because we love their furniture but our sales person, Maria, was so AMAZING!! She was WONDERFUL with mom!! She was patient and extremely kind!! My mom does not like pushy sales people and Maria was not pushy. She listened to what we were looking for, she knows her merchandise and took us to see exactly what we were looking for, which was a lot!! We bought a couch and the matching chair, a recliner and a 8x10 rug. We are very pleased with our purchase! Thank you and you are very lucky to have Maria at your store.

Cesar was very attentive and helpful, and helped me get a great offer

Cesar was very helpful! We came in intended to buy a table wasnt able to purchase because we line in jacksonville but helped us get what we wanted!

Thank you Steve for your help with our new home furniture pieces! Can’t wait for our home to come all together!

Steve was really great helping us with the furniture we needed for our new home. He knew right where everything was and even showed us items not in the showroom floor that would work with our space.

Great experience with Cesar.

Caesar and staff always treat us well here. Long time customers and the quality at Ashley Furniture is superb. Smooth and easy transaction and process.

Stephany was very helpful and knowledgeable. Always have great experience at Ashley. Lots of inventory at this store too.

Shirley was so very helpful throughout our visit at Ashley. She was insightful of what we had in mind for our bedroom set. She guided us throughout the store without being pushy just to get a sale. Shirley actually cared about wanting us choose furniture that we loved for our new home. Thanks Shirley!

(Translated by Google) Juan Ramos excellent service (Original) Juan Ramos un excelente servicio

Stephanie was very helpful, knowledgeable, and the best part did not used any pressure sales in us at all , it was a delight dealing with her , Ashley never disappoint always leave the store satisfy .

(Translated by Google) It is the second time that I have bought with them and the attention they gave us today was excellent, thank you Caesar, for being patient with us when you get to the store I recommend that you ask for Caesar, he is very kind and above all very patient, Thank you, I will return later (Original) Es la segunda ves que compro con ellos y la atención que nos dieron hoy fue excelente gracias cesar, por ser paciente con nosotros cuando lleguen a la tienda les recomiendo que pregunte por cesar es muy amable y sobretodo muy paciente, Gracias, volveré más adelante

Richard is a good salesman with patience. We really appreciated his help!

excellent

(Translated by Google) Doris Sosa is the best salesperson you can get in Ashley, excellent service, very friendly, she gave us the best discounts in the store, gave us gifts and met all our demands, thank you Doris 😀 (Original) Doris sosa es la mejor vendedora que podrán conseguir en Ashley, excelente atención, muy amable, ella nos dio los mejores descuentos de la tienda, nos dio regalos y cumplió todas nuestras exigencias, gracias Doris 😀

Jack was great, very helpful and very patient. He has good knowledge of the home furniture you need. Highly recommend to ask for him.

Richard was very helpful and polite about the Answered all my questions regarding delivery and set up. Shopping experience was easy.

Came to ashley looking to buy some mattress Clifford was super awesome in the process of choosing the perfect mattress great

Great experience with Cintia and Liz.

Gerat expirience liz and cintia

Juan Ramos was an absolute gem in helping me get my furniture today. He was kind, helpful and even went the extra mile to help me out. Thank you Juan !! You the bestest 😁

Clifford was amazing and help me find the couch of my dreams thank you for your help

Clifford

(Translated by Google) For Mr. Rafael Gonzalez, Very good attention, and explanation of the furniture. Very grateful for your attention. Blessings (Original) Para el Sr. Rafael Gonzalez, Muy buena atención, y explicación de los muebles. Muy agradecidos con su atención. Bendiciones

Jack provided excellent customer service.

Ceasar was very helpful and knowledgeable. No pressure.

TJ was a great help today! I really loved that he checked in with us, but gave us space to look around. He was very helpful in putting our whole order together and explaining our delivery options!

Jose was very patient and attentive with me as I changed mind about 3 times on a dining table - each time he was flexible and adaptable. Thank you Jose!

(Translated by Google) It was an excellent experience with the Seller who treated me very kindly and very honestly, Mr. Juan Ramos (Original) Fue una excelente experiencia con el Vendedor que me trató muy amablemente y muy honestamente el señor Juan Ramos

Maria was excellent. Assisted me in my purchase in lest that 7 minutes from time I walk. Purchase and delivery was setup. Excellent customer service provided

Jose Velez was our salesman and very kind and helpful.

Jack Dominguez did an outstanding job providing customer service to my mom and myself. I had not been in a Ashley Furniture store in years, I am glad we did!

Jose from the beginning was pleasant nor was he pushy. He helped ease the anxiety of making a big purchase. He answered every question I threw at him with ease.

Jose was very informative, patient, and have great customer service. Ashley store is back on my list of places to check out when looking for furniture.

Great salesperson....

Maria was an excellent help for me to buy my mattress and my room furniture 👌🏽

I bought a bed and 2 nightstands online, and they were delivered damaged. My complaint was made as soon as I received the product and to this day I have not heard back from the company. I am very disappointed with the company's negligence, they don't care about the customer.

Jack was very helpful to me and my wife! We came to him with an idea for a dining set that we wanted and he took that into consideration and helped us choose the perfect set! We will definitely be coming back here

Stephany was very helpful today! I needed to replace my couch and my loveseat because of mold in my apartment. She was great offering new suggestions for similar styles. I ended up ordering my same version that I currently have. Even though my original couch and loveseat are six years old, they are still in great condition!

My husband and I had an awesome experience being it was our first time shopping at an Ashley store. Plus Maria D. took care of us. Thank you ❤️ 😊

Great experience

Jose was very knowledgeable and helpful

Steve Jaramillo was amazing today presenting different options for furniture and mattresses . Very polite and professional. Would recommend his service

Jack was great at finding the perfect finds at the furniture store. Thanks so much!!!!

Steve was great! He took the time to help us get not one but two of our orders. My husband and I left satisfied and will return for our next purchase.

Clifford was very respectful and helpful, I appreciate it a lot

We recently visited Ashley Furniture to find a replacement living room set for my parents' new apartment, and we were immediately welcomed with a warm smile by a wonderful saleswoman named Cintia. She took the time to listen to our needs and preferences, making the entire shopping experience smooth and enjoyable. Thanks to her attentive service and helpful recommendations, we left fully satisfied with the purchase of a beautiful and comfortable recliner and sofa for my parents.This was a refreshing change from my experience at the Millenia store last week, where an Ashley employee purposely ignored me more than once and walked in the opposite direction when he saw me approaching. The excellent service at this location, thanks to Cintia, restored my faith in Ashley Furniture. Highly recommend both Ashley Furniture and Cintia for anyone looking for quality furniture and excellent customer service!

Doris was wonderful and provided us with amazing customer service, thank you for our new piece of furniture.

I had a great experience at the Kissimmee store and I own it to Richard. He was professional, pleasant and knowledgeable. Highly recommend!

Shirley was really nice and friendly throughout our time at Ashley’s. Super awesome friendly with a genuine. Thank you Shirley

Juan Ramos at Ashley Furniture was amazing. My husband and I were shopping for a mattress and he assisted us with the best level of customer service. I would continue to shop with this company as well as returning to do more business with Juan. I would recommend to anyone needing great furniture and excellent customer service!

Jack was great!

stephanie was very helpful and patient! she worked with me and my budget to make sure i was comfortable :)

Thanks Stephanie for your advice and the different options provided setting up the living room and kitchen. Also thanks to Ashley’s management for their quick response. Will definitely buy again

Jose Velez was great he helped me find the sectional I wanted and the tables and rug to match

Exceptional Service from Abel Otano at Ashley Furniture! Rating: 5/5 stars I recently had the pleasure of shopping at Ashley Furniture with my family, and I must say, our experience was nothing short of outstanding! The gentleman who helped us Abel Otano was an absolute delight. He guided us through the entire process with ease, from selecting the perfect sofa and mattress for our needs to explaining the financing options and delivery process. What truly impressed me was his extensive knowledge of the products and his ability to help us save money without compromising on quality. He took the time to understand our preferences and made recommendations that perfectly suited our lifestyle. I must admit, we had a less-than-stellar experience at Ashley Furniture a few years ago, but this gentleman has completely turned our opinion around. His exceptional service has earned our loyalty, and we will definitely be returning for more furniture purchases in the future. Thank you, Ashley Furniture, for hiring such a wonderful representative of your brand. We're thrilled with our new sofa and mattress, and we can't wait to come back for more!

Excellent and great service! I highly recommend Shirley. Please ask for her.

(Translated by Google) Very attentive, the attention was excellent, the position to listen and to meet the requirements was excellent. The product was obtained in the necessary time and quality required. Thanks, Jose Very attentive. the attention paid, the willingness to listen and to meet our requirements was excellent. We have found our ideal product in the time necessary and in great quality. Thank you, Jose (Original) Muy atento, la atención fue excelente, la posición para escuchar y para atender los requerimientos fue excelente. se consiguió el producto en el tiempo necesario y calidad requerida. Gracias, José Very attentive. the attention paid, the willingness to listen and to meet our requirements was excellent. We have found our ideal product in the time necessary and in great quality. Thank you, Jose

(Translated by Google) Abel Autumn... excellent person. Excellent seller..excellent human being. He helped us with everything and made it possible to furnish our home. Thanks Abel!! (Original) Abel Otoño... excelente persona. Excelente vendedor..excelente ser humano. Nos ayudo en todo e hizo posible el poder amueblar nuestro hogar. Gracias Abel!!

(Translated by Google) Abel was excellent!! Amazing and very friendly service! He didn't force us to buy anything and gave us our space. Excellent service! (Original) Abel fue excelente!! Servicio increíble y muy amable! No nos forzó a comprar nada y nos dió nuestro espacio. Excelente servicio!

Abel Otano was excellent! Helped us get all of our home furnished and it only took us about 2 hours. Was not pushy at all gave us our space but offered his suggestions. Thank you Abel!!!

Mr Velez was such a pleasure to work with. He went over and beyond to help us get the furniture we needed.

Great deal and amazing service.

Jose Velez is excellent. Got everything I needed and saved me money.

(Translated by Google) I recommend Jack Domínguez. Very kind attention, I recommend him 💯 percent. He gave us several alternatives. 👍😀 (Original) Recomiendo a Jack Domínguez buenas Atención muy amable , lo recomiendo 💯 porciento. Nos dió varias Alternativas. 👍😀

Miss Mr. Jose Vargas was professional very attentive to our niece very great sales person. He helped us and went above and beyond. We appreciate him thank you.

Stephany was a great help.

Cesar was tremendously helpful and straight to the point. Thank you!

Juan helped us from start to end. My husband and I had a pleasant experience and walked out with exactly with that we wanted. We highly suggest coming in and asking for Juan. Thanks for everything!

Clifford was a great help and got us a bed set we liked!

Great job

(Translated by Google) Stephany's attention was excellent, she gave me alternatives and was able to get us what we wanted… (Original) La atención de Stephany fue excelente me dio alternativas y pudo conseguirnos lo que queríamos…

Stephany helped us purchase a couch on 9/4/24. She was friendly and made the purchasing process very simple. She answered any questions/concerns we had and we were in and out within 30 minutes with our new couch and rug coming this Saturday! Thank you Stephany and Ashley team!

Maria was super helpful, gave us our space to look around and when we were ready was super informative

Shirley Garcia was a wonderful representative at Ashley's. I went to purchase a bed for my dad who has medical needs. When we were not able to make up our minds, and had to think about it, she gave us her card, no pressure at all, and to think about the choices. We came back a few days later with questions, and she remembered us! She helped us reach a decision based on my dad's needs, and helped us on installment dates. She was very accommodating, and is bilingual, switching from English to Spanish so my dad was included in the conversations. Thank you for helping us out, Shirley!

Stephany was great. Make the transaction easy, and explain everything.

(Translated by Google) Cintia is excellent in everything and very kind!! (Original) Cintia excelente en todo y muy amable!!

We had an amazing experience. We got everything! Living Room Set, Dining Room, Bedroom, Mattress, Entertainment Center. Beautiful Furniture, great quality. But what made the experience even better was the service and expertise we received from Richard. Great guy. It was a pleasure.

Steve was awesome! Best salesman at Ashley Furniture Store!

Steve was fantastic! Best salesman at Ashley Furniture Store, no question. Very helpful and enthusiastic

Had an amazing experience with Shirley! She spent a while with me and helped me feel confident in my purchase decision. Will definitely be back!

Never had such an enjoyable shopping experience at a furniture store before! Cintia was amazing and was so incredibly helpful with our experience. We will definitely be shopping there from now on and with her. Thank you!

(Translated by Google) Cintia Lencina gave us excellent, very friendly service, we are happy with our purchase ♡ (Original) Cintia lencina nos brindo una excelente atención muy amable , nos vamos felices con nuestra compra ♡

I recently visited Ashley’s Furniture for a king size bed frame, and I was thoroughly impressed by the level of service I received. From the moment I walked in, Juan Ramos greeted me with a warm smile and was incredibly attentive to my needs. What really stood out was how much he took the time to explain everything to me, ensuring I found exactly what I was looking for. His knowledge and patience made the entire experience stress-free and enjoyable. Thanks to Juan and Julie, I left the store feeling valued and satisfied. I highly recommend Ashley’s Furniture to anyone in need of a bed and mastress. Their commitment to excellent customer service is truly commendable. Mattilie G

Great experience. Clifford was an immense help and was very insightful and helpful.

Cesar helped us out today and he was great. Amazing customer service.

Can’t wait to get my new sectional! Thank you Stephany for being so patient with me and knowledgeable! She made my shopping experience great! Ask for her when you come in.

We had the pleasure of meeting Juan Ramos today. Juan was extremely professional, courteous, and patient with us. Ask for him specifically if you want a no stress buying experience. We are very pleased with his customer support and will be returning to Ashley's Furniture in Kissimmee.

Cintia was my personal sales associate and our experience with her was amazing. She worked very hard to make our selection and budget a complete satisfaction. She was very professional and courteous at every moment. It was our pleasure to deal with her.

Caesar was very very helpful and quick with finding me exactly what I needed. One of the easiest purchases of a couch I’ve ever had.

Richard was awesome, he answered all of our questions and help us find what we were looking for

Ralph was great!

Abel Otano is an complete gentleman!!!! Absolutely no pressure or stress during the process!!!!! Abel patiently walked us through our purchase and made everything extremely easy!!!! We Highly recommend Ashley working with Abel at Ashley Furniture!!!!!?

Clifford was amazing and super nice and knowledgeable

(Translated by Google) Super nice Stephany, I loved her attention (Original) Stephany súper agradable me encantó su atención

Great experience and great service. Richard was very helpful and friendly.

Eddy was wonderful! He let us explore on our own and came over to help right when we needed it! We left extremely happy and with a new couch :)

Eddie was incredibly helpful and made our visit and transaction quick and easy!

Stephanie was very professional and treated me with lots of respect. I will recommend her at any time.

Rafael was very helpful any very suggestive, great on matching decor.

My salesman JOSE VELEZ was Awsone!! And most knowledgeable about all my questions..

The sales person was amazing, answered all our questions and was very patient. The delivery process was simple and fast. Amazing experience .

Really satisfied with the service at Ashley Furniture Store. Juan Ramos did an awesome job!

Jose Velez did a great job of treating us like valued customers and helped us find our dining room table !

We received an excellent service from Clifford. He responded to all our questions and concern. He help us with our English limitations.

RICHARD did a great job very knowledgeable about the mattress ended up buying a new bed. Had the time to explain each option to us would definitely come back. I got The Tempur-pedic hybrid, mattress.

Clifford was great. We expressed why we were here and what we were looking. He allowed to take our time and checked in on us with no pressure. He made us very comfortable when asking questions and deciding between what we liked. He was very informative and took his time with us. Great experience and customer service overall!

Eddie was great 👍 helped alot with choosing what was best for me and my family . Can't forget Bruce who also helped thanks again 👍

Eddie when above and beyond to help me get the best quality in my new bedroom sets and Mattress. Thank you 🙏🏼

Mr. Richard was very patient and knowledgeable he did an excellent job attending to us. We got a dinning table I would definitely return for more furniture.

Cintia was extremely helpful and if you are ever in Kissimmee Ashley furniture ask for her!

Had a great experience with Richard S. Showed us what we wanted without any pressure. Made the buying experience enjoyable. Can't wait for delivery.

Doris Sosa was excellent! Greeted us as soon as we walked in and stayed with us answering our questions the entire time. Very knowledgeable and courteous.

Juan R. was a real pleasure from the start. He kindly explained price tags and was patient with my time in store.

Steve Jaramillo was amazing,he provided excelent assistance through the process and very polite answering all our questions. Great experience at Ashley.

Jose was very helpful

Cesar was amazing! His attention to details and customer service was awesome! Thank you

Very nice experience with Jose Vélez

Steve Jaramillo was amazing...he assisted me in my purchase for my tempurpedic mattress and I was able to find exactly what I needed. He even worked with me to get a bed with my budget. Very friendly and helpful person. Thank you Steve!!!

Super helpful Steve gave good assistance highly recommend

Jose was Very knowledgeable and professional. Explained everything in detail and was patient. Great experience.

Jeremy was so helpful! Awesome store setup. Not pushy at all! Will definitely come back again

Richard was good in taking care of us and giving us exactly the service we wanted If he was not retiring I'd definitely do business with him again, thank you.

(Translated by Google) Incredible attention from Estefany! He advised us on everything and was VERY KIND, truly more than 5 stars. (Original) Increible atencion de estefany! Nos asesoro en todo y fue MUY AMABLE de verdad mas de 5 estrellas

Great experience with Juan Ramos. Greeted us as soon as we came to the door and showed us exactly what we were looking for. Very informative in explaining the features and warranty of our couch and completed a smooth and quick purchase process

(Translated by Google) Cintia was a star salesperson, very attentive and quick with our purchasing process. In my next purchase I would like to be assisted by Cintia. Ashley has a staff that is very valuable to the success of the company. Very grateful. (Original) Cintia fue una vendedora estrella, muy atenta y rápida con nuestro proceso de compra. En mi próxima compra quisiera ser atendido por Cintia. Ashley tiene un personal muy valioso para el éxito de la empresa. Muy agradecidos.

Amazing service from Cesar!! Quick and knowledgeable. Super Happy for his service

Cesar was incredible. He was able to give us the best deal possible. He showed us every couch that fit our criteria until we found the perfect one. Thank you again for everything.

(Translated by Google) Good service from Cintia, very kind and cooperative, excellent service (Original) Buena atención de parte de cintia muy amable y colaboradora excelente atención

Jack and Liz were awesome. Great service, helped us find exactly what we needed !!!!

I was really pleased with my purchases at Ashley store today and I want to thank Eddie for his services and for helping me with everything. Eddie you are the best!

Got great customer service from Jose Velez! Very helpful picking out a new mattress and adjustable base.

(Translated by Google) I was assisted by Stephanie, a very kind girl. I loved her service and she helped me with everything, always looking for options to help. (Original) Me atendió Stephanie una chula muy amable me encanto el servicio de ella y me ayudó en todo siempre buscando opciones para ayudar

Jose was great, great selections. However it's ridiculous that we have to pay for shipping and installation when you're already paying for the furniture. They also Don't offer military discounts or a discount if you're buying more products. Would have bought more but we were very disappointed in Ashley's policies as historical buyers as our preferred furniture store.

(Translated by Google) Good place. Cintia was very kind when assisting us. (Original) Good place. Cintia fue muy amable al atendernos.

I just bought my son’s bedroom set, and Stephanie helped us choosing the right set , very helpful, and great sales person I will definitely come back to ask for her again . Thank you Stephanie.

Stephany helped us very well at Ashly furniture store. Thanks a million.

Excellent costumer service. Thank you

Love the experience. Jose Velez was helpful! And everything was done fast and no issues!

(Translated by Google) Very Satisfied with the service offered by the Saleswoman Estephanny. (Original) Muy Satisfecha con el servicio ofrecido por la Vendedora Estephanny.

(Translated by Google) Ms. Cintia's attention was excellent, she gave us a class on matresses. (Original) Excelente la atencion de la Sra Cintia , nos dios una clase sobre los matress .

Cintia was amazing! She was helpful, informative considerate and professional! I highly recommend working with her when u come in for all your furniture needs!

José Velez’s was good service and fast

Cintia was extremely attentive, helpful, and friendly as she helped us select and purchase our outdoor furniture and a server piece for inside. Great experience!!

Stephany was really helpful, she did a great job advising us with couches!

We had a fantastic experience with Richard S. He was very kind, joyful and attentive. He listened to what we were looking for and helped us find the perfect furniture for our house. Plus we shared some good laughs in the process.

Great selection, great service, great everything! Will shop here again.

(Translated by Google) It is a very pleasant experience, José Veléz is very attentive and kind to different options, my family and I are very grateful. (Original) Es una experiencia bien grata, José Veléz muy atento y amable a distintas opciones, mi familia y yo estamos muy agradecidos.

Richard was very helpful today, we came in to the store to look at beds and he was very helpful answering all of our questions. Great Job!

It was our second time at the store and our representative, Clifford, was very thorough and welcoming and aided well in choosing the perfect furniture for us. He answered all our questions and made sure everything was properly done for us.

I recently visited the Kissimmee location and was assisted by Cesar. He was extremely professional and welcoming, and his outstanding customer service made my experience truly enjoyable. I will definitely recommend both this store and Cesar to others!.

(Translated by Google) Thanks to Mr. Eddie for his kindness, good service and patience. I will return and I hope he is the one who takes care of me. Very satisfied. God bless you (Original) Gracias al señor Eddie por su amabilidad, buen servicio y paciencia. Volveré y espero sea el que me atienda . Mui satisfecha. Dios lo bendiga

Eddie provided Amazing service and recommendations. It was a pleasure. He is knowledgeable of the products and very personable

Wonderful experience w Clifford!!

My sales representative was the best I've ever seen his name is Juan Ramos he makes you feel at home he kept my wife and I laughing through our our visit we brought furniture and we will be back for bedroom set...

Cesar was extremely helpful with our bedroom set decision! He gave us great examples and information so we could make our purchase without remorse. We can’t wait to get our bedroom set in!

Clifford helped us with our new purchase, he was super helpful & gave us honest advise one the product type best for us. Will absolutely be back for more furniture in the near future!!

Stephanie was great help my purchase very knowledgeable

If you're looking for a good deal and honest person ask for Rafael. He went out of his way to ensure our needs were met or exceeded! We reached out to him on 3 separate occasions and he made it happen. Thanks Rafael!

Eddie is an outstanding salesman. He is very knowledgeable about the products they offer from the furniture itself to the protection package. This was our second visit to this store after visiting at least 13 other stores from Orlando to Lakeland. You'll get the best bang for your buck here.

Stephanie was helpful and patient with my family during the purchase. I enjoyed her company. Ashley Furniture has reasonable prices for classic furniture. Thanks again Ashley

Jose Vélez was courteous and very helpful

(Translated by Google) Erik prax... I highly recommend him... very attentive. (Original) Erik prax.. lo super recomiendo.. muy atento.

Cesar was very helpful and friendly Highly recommend Ashley furniture store in Kissimmee

Jose Velez is my salesman. He helped me to make excellent choices. He was very knowledgeable and it helped me to make the best choices. He was great with customer service. It was a good experience.

Jack was amazing!! Thanks for all your help.

Great experience with Caesar! Made my purchase fast and easy!

Richard was very helpful and friendly. He helped me with my questions and purchase of my sofa! 10/10

If you want to buy a couch.. See Jacknelson at Ashley Furniture. Best sales person in the whole store.. bar none..

We had a great experience! We were thoroughly looking for a bed and Stephany guided us through many options of what beds were offered and she also helped us to find other furniture we needed. If you’re going to Ashley’s to look for any furniture, I highly recommend Stephany. She was amazing!! Plus she speaks Spanish too!! Thank you Stephany!!

Very helpful and thorough in helping find a dining room table. Would definitely ask for her in the future.

Clifford was very helpful, kind and took time to explain options. He even went above and beyond to help me calculate space measurements to for options of furniture to fit appropriately. He gave me space to roam around and stopped by as needed for assistance. No pressure to purchase and was very personal. Great shopping experience overall at Ashley Furniture.

It has been one of the worst experiences to buy furniture, months ago we bought a sofa, first there were two delivery dates, we went a whole month without one of the pieces and then when we waited for the missing part to arrive they delayed the delivery, We went to see if we could do something and they just told us it wasn't their fault, but I wonder why? The customer is the one who has to be affected, they didn't even bother to make any compensation for a problem they had, I will never buy from ASHLEY

We were at the store buying furniture for our new home and TJ helped us the entire time with so much patience. You can tell he has years of experience. He knew what he was selling and had great customer service! We came out very happy with our purchases. Thank you TJ again!!

Thank you so much Juan Ramos!!! We love our new couch. Thanks for your amazing costumer service!

Juan Ramos was excelente very knowledgeable and easy to talk to

(Translated by Google) Josè Velez, attentive, helpful employee and demonstrates mastery of the material he sells. Quality material. 100% recommended. (Original) Josè Velez, empleado atento, servicial y demuestra dominio del material que vende. Material de calidad. 100% recomendado.

Richard was the best of the best. We love him and we will come back to shop some more

Jack was amazing! Great customer service!

Clifford was very helpful and very knowledgeable about the products we bought . Would highly recommend walking into this location and asked to speak with him . He was not pushy and very relaxed with what we needed from him . Thanks again Clifford and thanks again Ashley’s furniture !

Cesar was the best. Excellent customer service I would definitely recommend him to anyone looking for new furniture

Richart was so nice to us, helped us a lot

Richard was so helpful and so so nice! Liz was so so helpful with the financing! Very excited to be with them!

Clifford was amazing. He answered every question we had, was super patient & helpful. Extremely excited to receive my furniture and it’s all thanks to him

Clifford was super good ordering the furniture I needed. Great doing business with his help!

Jose was wonderful!!! Very personable and nice. He knew his stuff😊

Stephanie went out of her way to make our purchase just what we wanted. Please see her if you need new furniture!

After searching several furniture stores, We returned to Ashley on Osceola for the best options and the best service. We worked with Ralph. He offered his undivided time, he was honest and up front. This is a big purchase, we know we made the right choice all around. Thank you Ralph. We’ll be back soon enough.

(Translated by Google) Mr. José Velez who attended us was very kind and very patient, he gave us all the information we requested. The products are of very good design and good quality. (Original) El señor José Velez quién nos atendio fue muy amable y muy paciente, nos dio toda la información que le solicitamos. Los productos son de muy buen diseño y de buena calidad

Juan was excellent. Straight to the point explained everything quickly and got us what we needed.

Was helped by Jose Velez and he was very helpful and knowledgeable. Very happy with my purchase.

José Vélez was very kind

(Translated by Google) Thanks to Steve, he found us the best options for what we wanted! Very attentive and helpful! An excellent experience (Original) Gracias a Steve nos busco las mejores opciones para lo que queriamos! Muy atento y servicial! Una experiencia excelente

Jose help us immensely to find the perfect fit for our house, 100% recommended

Thank you for your service Juan Ramos

The attention and courtesy that Shirley gave to us made all the difference. Besides, we loved all the furniture we purchased at the store. great quality and price.