Ashley HomeStore Kissimmee, FL

Ashley HomeStore Kissimmee, FL


About the store

Here at the Ashley HomeStore in Kissimmee, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our extensive selection of all furniture, mattresses, and outdoor furniture with unmatched customer service. We have been your go-to furniture and mattress store in Kissimmee, FL since 2005. Our dedicated and experienced Sales Manager, Sondra Rierson supports a Spanish-speaking team that is committed to being your trusted home partner and specifically prides themselves on their extensive furniture and mattress selection. At the Kissimmee Ashley Furniture HomeStore, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. You can find us in the Loop on John Young and Osceola Parkway. For those of you on a tight schedule, the best time to avoid the crowd is around 3:00 P.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

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Recent Reviews
4.1 Star Star Star Star Star
(1224 reviews)
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Sold me a cheap nock off loveseat recliner My sofa is leather but loveseats pleather Never again will I spend 10 cents in this sore. My sofa was pleather also but I had a problem with it. At least they sent me a new one. The new one is leather, what I paid for. This store has lost my business and anybody I know in need of furniture.

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Although we had a good experience with the sales rep and we were pleased with the price based on the quality, they have yet to deliver all of my furniture. After 3 screwed up deliveries, they still have yet to deliver all my furniture. The sales rep would not answer our phone calls or texts, and then to try to reach a manager was next to impossible. I finally spoke to the manager at the store and it seemed I was going to get my delivery and she said she'd call me back, but after 4 days, I have yet to receive a phone call. I'm still waiting for my furniture and have no idea when I will get it. Would I go back to Ashley's? NO!!!

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Nice furniture and good prices

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Lovely things. Helpful staff.

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(Translated by Google) They are very good at selling, but to change bad items that are supposedly new they are very bad, I lasted a year to cancel the amount of a lamp that arrived battered. Then 6 months to change 3 chairs that did not go up or down that I followed the procedure of them that were going to repair me (when I did not want chairs repaired because I bought something new, not used) the chairs lasted in my house all that time heartless without being able to use them, with the risk that some of us would be injured because we were waiting for the supposed pieces that never arrived, until finally someone in the offices understood me and ordered me to change them. The fatal phone deal, in a worse person and everyone rallies to avoid resolving I do not recommend them at all !!! (Original) Son muy buenos vendiendo, pero para cambiar artículos malos que supuestamente son nuevos son bien malos, dure un año para que me anularan el monto de una lampara que llego maltratada. Luego 6 meses para que me cambiaran 3 sillas que no subían ni bajaban que seguí el procedimiento de ellos que me iban a reparar (cuando yo no quería sillas reparadas porque compré algo nuevo, no usado) las sillas duraron en mi casa todo ese tiempo desalmadas sin poder usarlas, con el riesgo de que alguno nos lesionáramos por estar a la espera de las supuestas piezas que nunca llegaron, hasta que por fin alguien en las oficinas me entiendo y ordeno el cambio de las mismas. El trato por teléfono fatal, en persona peor y todos se pelotean para no resolver No los recomiendo para nada!!!

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Never will buy anything from this place is something get damage is so hard to get exchange when is the delivery foult and the just pass the situation store or corp never again

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Excellent furniture store, excellent customer service

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They are fortunate that they have at least one star on the review. we bought a bedroom set almost a year ago. it was delivered damaged and still today 10 months later our furniture is still damaged and has not been replaced. every time they bring a replacement item it is also damaged. We have called many times and talked with several managers? and still NO corrective action has been taken. Do not listen to the delivery drivers when they tell you keep the product and they will exchange it. if you buy new furniture and it is delivered damaged DO NOT ACCEPT IT, TELL THEM TO TAKE IT BACK. This is the worst experience ever, paying for new furniture and still waiting for it????

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Horrible experience with Ashleys, we bought our first crib and the sales women ordered the wrong color. The invoice description only had the product code therefore there was no way for me to know that she had ordered the wrong color until the crib arrived home. The manager Ricardo was not helpful and only kept saying we should not point fingers. Extremely devastated that we have to keep a crib that is not the color that I very specifically told her I wanted.

Star

I bought power love seats sofa, recliner and tables from Ashley store. And we bought a protection plan costing $500.The sale service is very good.But when we received the sofa and tables. We noticed a big crack and several small cracks in the table. The sofa has a piece of leather missing. I called the service, scheduled an appointment . A guy came to the house and told me he only received one table report . He didn‘t receive sofa report . So he couldn’t do anything for that. I called back the service, they said they’ll call me back, but no one called me.I had to call the service back again to schedule another appointment.Very bad experience. Spent $4900 for some broken stuff.

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