Ashley | Kissimmee, FL 34741

Ashley Kissimmee, FL


Your Local Furniture, Mattress & Decor Store

Here at the Ashley in Kissimmee, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our extensive selection of all furniture, mattresses, and outdoor furniture with unmatched customer service. We have been your go-to furniture and mattress store in Kissimmee, FL since 2005. Our dedicated and experienced Sales Manager, Sondra Rierson supports a Spanish-speaking team that is committed to being your trusted home partner and specifically prides themselves on their extensive furniture and mattress selection. At the Kissimmee Ashley, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. You can find us in the Loop on John Young and Osceola Parkway. For those of you on a tight schedule, the best time to avoid the crowd is around 11:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

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Customer Reviews
3.8 Star Star Star Star
(1970 reviews)
Star Star Star Star Star
Porfirio Walker 1/24/23

Star Star Star Star Star
Lohany Gervasi 1/24/23

Great experience with Ashley’s furniture! Ordered a bedroom set and was very pleased with the product and the delivery. Now where me and my husband feel like we need to give a review is based on our great customer service experience with our sales rep . Joseph! He was very friendly and knowledgeable and just a great person in general. At the end of it all we felt like we bought something from a friend not a company. Thanks again Joseph! We will definitely be coming back to him if we need to purchase anything else!

Cidalia Terra 1/20/23

they have alot to choose from

Star Star Star Star Star
Claudia Nieto 1/17/23

Staff was kind

Ryan Merlau 1/16/23

Friendly atmosphere. They allow you to browse and ask questions when needed.

Star Star Star Star Star
Andrew S 1/14/23

Star
Google User 1/14/23

I had a terrible experience with this company's sales staff, managers, customer service, and escalation department. I placed an order on October 16, 2022 and received damaged, missing items, and a different color than what I had originally ordered. The store managers were not empowered to make decisions and seemed to be only stalling for time. Even though the store manager appeared to be trying to help, it turned out that they were only trying to make me leave happy without actually resolving the issue. After a week of calling customer service, I was told there were no updates on my issue and that the escalation team was not properly trained to handle customer complaints. They were unable to read the order or chart in the system to escalate or resolve the issue. The company also seemed to have issues with quality control, as they replaced damaged items with other damaged items. Despite my efforts, the issue was never resolved, and as of January 13, 2023, the company has failed to resolve the issue. I even requested the email of the regional manager to send him an email about the issue, but customer service refused to give it to me. Overall, I would not recommend this company as their service and liability do not live up to their reputation. Their poor quality control and lack of training for their employees are a major problem and they are not worth the trouble.

Star Star Star Star Star
Elba Aviles 1/12/23

Star
Yara Qarajeh 1/10/23

The worst company in the world ,we made a purchase in October and some items were delivered in November ,most of them were damaged upon delivery It’s January and it hasn’t been picked up yet ,we requested a pick up for damaged items they did not pick them up ,they said they will refund us the money and still they haven’t refunded us yet We are calling them every day and tried to reach out to the manager at the store without any luck

Star
Pirate 1/10/23

Terrible customer service.

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