Ashley Lake City, FL
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
We purchased an entire living room suite in November 2021. We understood that due to Covid it would be 3-4 months or so before delivery. In February, we finally got a call that our couch & loveseat would be delivered in a few days but no tables. Ok. We gifted our current sectional to our niece in preparation. Delivery day comes and the person told us there was a paperwork mixup so no loveseat & loaned us a recliner we didn’t order. Fast forward, no contact until my husband called them on 4/19 and was told delivery of the balance of our order between 2 & 4pm Friday 4/22. Then got a call from dispatch that said the driver was running a little late. It’s 6:32 on 4/22 & guess what?? No furniture, no update & no way to call. I am so upset. Update 1. The driver did call after I posted & said they were 1.5 hours away…that would’ve put them at our house at 8:30pm. We had plans which is why we made an appointment so we opted to deal with the whole situation the next morning with the store. My husband called Saturday, 4/23 at 9am & were told that they would put the tables together & deliver them to us. My husband said ok, but the loveseat? She said she’d call back & never did. Update 2. We called again Monday, 4/25 around 11:30am & long story short they are very sorry & will call us back. Again. Apparently the only loveseat they had was delivered to their Waycross store to sit on the showroom floor. 😡
The lady was very friendly and helpful. She showed us some furniture they sold online but not in store. She said she would order a recliner in the set for us to see and feel without committing to buy it. This item was on sale but everyday prices seemed a little high.
I have a bedroom set and other items on order from a different Ashley furniture and I needed some information for my cabinet guy who is making a custom vanity for my master bathroom to match. I went into the lake city ashley store. I was promptly greeted by Dianna and Cody who researched by my verbal description and found bedroom set so I can pass on information on my colors to my finisher. It would of been easier to just tell me no, but they went beyond and sent me the link that I needed and found a piece of furniture from the same collection and carried it outside so I can take a photo in true light. Great customer service I might come back and look at those end tables.
I would have given them a 5 star for customer service and friendliness but I've been waiting over 5 months for my bedroom set. Very heartbreaking to want your stuff but still haven't gotten it. 😪
I was just looking around for furniture they were very helpful.
I will give this location 4 stars (actually Changed to 1 star) I will possibly give them 5 stars if and when we have paid them off thru the financing they provided and if they continue to be so good. Well they have failed us as I update my post now. You see we called for a manager . He called me back. So let's see what happens