Ashley Lake City, FL
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
We ordered a couch in june 2022 and we still have not received it. It’s literally been 8 months and we’ve been to the store multiple times to ask about the delivery and they tell us that it’s going to come in next month but it’s never true. We also ordered a coffee table and that hasn’t arrived either. They have the worst customer service ever and I would not recommend buying furniture from here. A literal scam.
Absolutely terrible customer service. Purchased a sectional and had it delivered March 2022. The furniture was damaged when delivered and I STILL have not received the replacement part. I even purchased the additional 5 year warranty just to be given the run around. I have called 20+ times and get the same response that the parts are on order. I DO NOT recommend using them at all!
Good luck to you if you buy here. Read all of the one star reviews.
I bought a $1600 recliner that cost $1,150 on Amazon. Since the recliner was in the store not ordered from the manufacturer and has not been delivered. I tried one day later to cancel the sale.Their deceptive back page no cancel, exchange or refund policy violates the Federal 3 day law that allows you to change your mind. When I was discussing this with the manager he said I was bothering his customers and told me to leave the store. Never buy any of their overpriced furniture. Shop somewhere else.
I paid for a living room suit in October 2022, was told it would be available to pick up in eight weeks. Called one week before to check and was told that the furniture would not be available until 1-24-23. I asked to cancel my purchase because I needed the furniture and I would had never paid and purchased if I had known it wasn’t available. It’s been over two months with me calling constantly and I have not still received my money back. I would not give these people any money.
Lied about the time frame for our furniture would take to come in. Told us we could get a refund and now will never ickuo the phone. Never got our money back. Scammers.
Ordered a mattress October 4 th and still haven't received it and every month I call all they tell me is next month by the 15th getting tired of the runaround . Spoke to manager who was very polite but told me the contract says up to 20 weeks .Looked at our contract and nowhere does it say up to 20 weeks. We were told 4 to 8 weeks and that time has come and gone
The store manager is amazing. he is an empathetic man who is attempting to fix issues caused by the people BEFORE his time there. I went there tonight and was treated with respect and kindness. while I was there he was doing everything in his power to help a woman whom had issues.
Update, January 21, 2023 Still have not received my stuff! No return phone calls? Nothing!!!!! Ok everyone time to do something! I'm looking for people done wrong by Lake City Ashley Furniture... let's get together and SUE THEM! There is strength in numbers! What say you Lake City? ................................ The worst customer service experience ever. I ordered a mattress and coffee table and end table in October during liquidation sale, and still do not have! I was promised 2 weeks on mattress and Nov. For tables! Called today and was told a bunch of bull s_ it! I ASKED for my money back, and said I was not happy, I said I'm going to call corporate and complain, he said they are not corporate and the guy hung up on me! I guess Lake City Ashley Furniture just don't care! I will never use Ashley again!