Ashley Store Lakeland, FL

My sales person was very knowledgeable and Super sweet and helped this sale go through smoothly and quickly.

I spoke with September in Lakeland Fl to fill my order over the phone. She was very personable, enthusiastic and helpful. She also had a very happy attitude.

Heidi was awesome. She took care of our needs and then some. Ty

It was easy to order furniture for a new home out of state and have it delivered upon our arrival. Wasim was great at processing our order and arranging delivery.

(Translated by Google) Very kind, especially Amelia, excellent advisor, patient, helpful and speaks Spanish, congratulations (Original) Muy amables especialmente Amelia, excelente asesora, paciente, servicial y habla español, felicidades

Great experience! Delvin Lampkin was professional, kind and extremely helpful answering all my questions and was nice enough to listen to my story about losing all my furniture in the hurricane.

We had a great experience at Ashley. Tae Sung Kim who helped us with our search for sofas and chairs was a wealth of knowledge on the inventory and was very helpful. He was extremely pleasant and a joy to work with. We will be returning.

We had a great experience selecting new furniture with Aria. She was very informative and patient.

Kept changing the delivery date and wasted my time because they cant get their stuff together.

Easy sell. Did research pre-visit. Recommended way to shop. Sales representative took good care of us.

Great place to shop for furniture, Heidi greeted us at the door with a nice smile and made us feel welcome. Lots of choices to pick from, after choosing our dining room table and chairs Heidi's experience and knowledge made it an easy process to get the paperwork done and we left the store very happy and satisfied.

Where do I start. After 4 bad deliveries to a brand new home which took over a month. Broken bed backboard, broken drawer of the bed, broken railings, different color drawers for the bed, and terrible customer service from the corporate level all the way to the store level. Then they have their customer support off shores, 1st can't hardly understand the people, they read like robots from a script and all they say is we understand your frustration. This furniture company is a joke. I'm actually going to say if you are looking for any compensation from this company for anything they did wrong by far many of times, ughh get ready to sit and wait till they know you've called over 150+ calls and put in 50+ complaints then they will maybe cover you by waiving the delivery fee. Complete Joke for a company. 2 months I've been battling them and still NO PROGRESS oh yeah and still NO COMPENSATION. I will not STOP until something is done. They want you to get tired so they can sweep their mistakes under the table. Not with me. If i can help them close down or lose business that's what I'm going to do until they start taking care of their customers the correct way. Don't recommend you buy a pillow from this company. Beware TERRIBLE CUSTOMER SERVICE AND TERRIBLE FURNITURE COMPANY IN GENERAL. Don't buy furniture from this company. 👎👎👎👎👎

Went into the store a few days ago and seen something we really liked but the salesperson we dealt with then was just too pushy. Went back today knowing what we wanted had a very nice gentleman named Wasim who helped us. Can’t wait to get our new dining table

We had a great salesman, and the delivery was very fast and efficient. Would definitely recommend checking them out.

Awesome experience thanks to Mariana.

Salesman was great and helped me with what I needed

Good experience sales associate was very helpful

Tim at Lakeland store was very knowledgeable and helpful. He helped quickly and professionally with two separate purchases. We highly recommend asking for him. We love our furniture and appreciate his help in making the right decision for us!

Quality furniture. Victor was very helpful.

Tristian and Aria were beyond helpful with our recent purchase. We recommend shopping with Ashley Furniture!

Delvin and Tristan were amazing. In and out service. Quick and easy trip, while still saving more money than other locations! Thanks Delvin!

We went in looking for a farmhouse bed frame. Got greeted by tristan who walked us straight to a frame. They gave us free space to talk among ourselves. We decided to buy and Aria helped close us out in sales. She did a great job and it was easily !

Delvin is a fantastic, helpful and knowledgeable salesperson. Ashley is lucky to have him!!

Tae Sung was extremely helpful and very professional. I will definitely will come shop here again.

Had a wonderful experience with Mr Kim. I purchased an item a week ago and came back to purchase more items. Great customer service would highly recommend for anyone.

What great service we encountered today at Ashley's. A big thank you and cheers goes out to Marianne for a wonderful help she provided to us. She's one of the many workers that appreciate her customers. Marianna Leon, thanks for a job well done!!!

The store is clean and pleasant to shop in. There was a good variety of options available in the pieces I was shopping for. The associate was knowledgeable and pleasant to work with. The purchase process was seamless.

Aria was super amazing, and helped us find the perfect bed for our two kids within minutes! She’s super amazing and went over everything in detail, and was sooo helpful!

Beautiful store. Found shelf I was looking for. Purchase should have been easy, straight forward but took longer than needed due to inexperienced sales person. Fortunately, manager came to rescue. Suggest more training for sales personnel

Super helpful and not pushy. I’ve been looking for a very specific bathroom mirror to match everything else in the complete redo. I’d been everywhere and looked everywhere. My sister had seen Ashley and said let’s try there. We walked and found 2 options. He was super nice and gave me his info. I took pictures and went home to check. When one matched, I called and they shipped no charge! I wish the rest of my house had gone so easily!!

Salesman was very helpful. Although management pushed him to lie to me about the sale end date. I’m someone who reads the fine print. I was prepared to purchase same day anyway but the high pressure sales tactic would have been a turn off had I not been. You should always shop around and when someone is putting pressure on you to make an impulsive decision it’s definitely a RED flag.

My salesman Tim Cox found the right desk, at the right price! Great customer service and delivery! Thanks!

Excellent service. Delivered as scheduled. Great product.

Employees were all friendly, especially Wasim!

If you need help . Like looking at tunnel

I had a great experience at Ashley’s in Lakeland. Anthony was amazing. Helped me every step of the way.

Excellent customer service

Was excited to buy a new couch for my home. I purchased a new model sectional with a console that had a Bluetooth speaker in it. Two weeks later it’s delivered. It’s beautiful but the console does not have a speaker just a drawer. So I call the associate I purchased the couch from and she informed me she would look in to the situation. So when she calls me back she says this was the first of this couch she had sold and did not order the console with the bluetooth (as it was displayed in store and the price she told me it was with the speaker console). She says she will fix the problem for me, it was her fault. So the next day or so, the manager calls me and says they will exchange the consoles but I need to pay the difference in the price. I could not believe he even had the audacity to tell me that. When I already thought I was paying for what was presented to me in store. I told him I will not be spending anymore money I already paid enough and was basically lied too. Honestly if my family did not love this couch I would have just taken it back. I think that was really bad customer service and I will not be visiting an Ashley Store again.

Very bad

Best customer service I recommend this store Everyone was very helpful If you want to get the best attention you should ask for Marianna

My sales rep Samantha was phenomenal. She knew about all the furniture that I was interested in. And even though I could have brought it that day she had me wait so I could get a better deal in which I did I saved almost $300 on my furniture.

Several changes to delivery dates caused lots of frustration during my chair purchase. Customer service never had answers and made the issues more aggravating. I or my company will never use this store again.

Had a very good experience shopping at Ashley for a new sectional. Our representative, Marianna Leon, was very knowledgable and helpful, without being pushy. That was much appreciated. Would definitely recommend asking for her when shopping for new furniture.

Delvin my sales person was very helpful!!

I love to shop at Ashley’s furniture! There is always someone up front to help you, if needed and prices are reasonable. They have prices to fit every budget. Keep in mind that you can’t return anything unless it’s defective. And sometimes you get the end tables home and wish you would have gone with something else.

If you just want to purchase furniture and pick it up yourself - 100% go to Ashley Furniture. Their furniture is beautiful, well made and reasonable prices for the quality. HOWEVER. If you need it delivered - figure out another way. Their delivery is horrible, constant reschedules, incorrect information and extremely frustrating. Add to that the customer service you have to deal with (NOT at the store level) is uncooperative and dismissive. They make promises and then will say “oh we can’t do that”. Unfortunately - the delivery aspect is the last piece we dealt with and I’m still frustrated - hence my 2 star review.

The customer service is amazing. Everything said was exactly how it happened, on time, and well put together!

Very friendly and helpful.

Went in looking for a new couch. As soon as we walked in we were surrounded by sales people. Sales girl quotes us $590 a month for a couch without running our credit. Told us we could order a couch that wasn’t in the store, and if we didn’t like it, we could refuse delivery. Completely ignored all that, as I would rather buy it out right, and see it first! Specifications on couch we liked were about 20 inches bigger than our current couch. Decided we would go home and see if we could make it work, because the couch is modular. As we were walking out we were cornered by another sales guy, a real gem, he says, “what can we do to make this deal happen today!?” I replied, well the couch is too big so we’re going to have to go measure and see if it’ll work. He replied, “you didn’t bring your measurements when you came!?” Needless to say, we won’t be back. We went across the street to Rooms to Go and to City Furniture in Plant City- both places the sales people were much better to work with! Ashley Furniture Lakeland can play games with someone else. Also- idk where these 4.7 stars on Google came from, check out Yelp, they’re obviously more accurate.

We were shopping for furniture for my grandson. From the moment we walked in the door, it was a great experience. The sales woman was great, the delivery and set up went perfectly. The delivery team kept we aware of the time they would be here. My grandson is very happy with his new bedroom. All and all I definitely would shop again at Ashley’s! Thank you!

I like shopping at Ashley. The store has a pleasant atmosphere and the staff is very friendly and knowledgeable, welcoming, ready to help you at any given time.

Very good service

Our sales person Anthony was very helpful and knowledgeable. He did a great job. We definitely recommend him if you’re looking for furniture.

Amazing service! Super helpful! Awesome deal! Ask for Aria! A++++

Marianna was very helpful and honest to me. She is awesome person. I will be coming back. Thank you keep up the good work.

The sales rep that helped me was professional and helpful, and I like the couch that I purchased.

This might be lengthy, but I am very displeased with the product and poor customer service Ashley Furniture has to offer. We just purchased a king bedroom set from them and when the delivery arrived the headboard was broken, so we decided to reject the order and have another one order, a few days later Ashley Furniture send the delivery for the second time and once again when the order arrived the left rail was cracked and the drawer was broken and once again we had to reject the order and have another one sent to us. Hurricane Milton passed so we had to wait Xtra time for the third delivery of our bed. Once the third delivery arrived, AGAIN we had to reject the bedroom set because this time it was badly scratched all over, the paint was coming off the headboard and side covers, so guess what... we had to reject the order for the third time and all of this times having to deal with customer care and the store directly but one would say something and the other would say something else. We requested compensation for all the mishaps and for having to waste our times having to wait for a delivery that has a specific date with a four hour span. I've had to cancel doctors appointments, have to rush home from whatever I was doing, well basically having to pause my life for Ashley's Furniture delivery to then having to reject it because the product was damaged. Then the fourth delivery arrived a month and 1/2 from placing the order and this time we along with the delivery guys, inspected the product and yes, it still arrived damaged but this time around we decided to accept the order because the dent was small and Ashley Furniture was going to send a technician to come and fix it. It took 4 deliveries, a month and a half waiting for our king size bedroom set to finally arrived but now the only compensation they want to offer us is "a delivery fee discount". We requested compensation and out of how many people we spoke in customer care, we were originally told that a king size mattress was going to be deliver to us for everything we went through (even asking us what kind of mattress we wanted) and a 50% discount on our entire order. GUESS WHAT??? Now, they are retracting from any of that because we have accepted the bedroom set and that our order is "closed". We have been doing nothing but being on the phone with Ashley Furniture customer care multiple times with multiple people and some calling themselves supervisors, also we've been on the phone with Ashley Furniture store directly multiple times in which we've been treated very poorly and with horrible attitude. We are the customers and for the high prices items the store has they are very quick to sell something, get the money but are very poor on fixing the problem and horrible at providing customer service. Also calling the customer liars when "all the calls are supposed to be recorded for training purposes." Ashley Furniture for sure has lost a customer and I will NEVER recomend anyone to purchase anything from them, we sure won't because the experience was very disappointing and we are very displeased with the quality of product and service.

I purchased a sectional sofa online and going in store the color turned out to not be what I was looking for. My salesperson Anthony was amazing! He helped me find the perfect couch for an amazing deal with free shipping. I had to wait for Ashley to refund the amount to the credit card and come back the next day and my salesperson Anthony came in even on his day off to help and complete it. He is very knowledgeable and will go the extra mile to help you find what you want and get an amazing deal!! Very happy with my purchase. Thank you Anthony for all your help!

I am concerned about their deceptive policy of having customers pay for the Reguard Protection even if they do not want it. I asked the young female salesperson not to charge me and she said she would not but when I checked my receipt afterwards I was charged. I have been calling for over a month to reverse the $500 charge but they have not responded. Not a good experience. I have been a faithful customer for over 16 years but will not be purchasing from Ashley anymore.

Anthony was so helpful and knowledgeable. It was a great experience. And he made sure we got what we wanted

I had the extreme pleasure of working with Marianna Leon today. This young lady was the epitome of knowledge and professionalism. It’s obvious she takes extreme pride in her profession and is there to make your experience at Ashley an amazing one. Everyone needs a Marianna Leon in their place of business. Kudos to Ashley Furniture for having her onboard!

The warranty that they sell you is crap, therefore, I see them as not credible. The delivery service is terrible! The furniture is not put together correctly and when it breaks the warranty service doesn’t cover it! Will never shop there again! Be sure to research the Protectall protection plan. They have their own lengthy list of bad reviews, even through the Better Business Bureau! Truly is a scam to sell crappy furniture! Better off buying on Amazon and putting it together yourself! Better quality furniture and done right!

Returned the direct ship mattress 3 weeks back and the sales manager came outside to take the mattress from my Tesla and the lady at the customer service said she will process the refund. Today I spoke with another lady and she said she will help as no one has put in any notes and hasn’t processed the return yet. I am not going to put any names here as they already now who they are. I am literally tired of calling and nothing happens. Refund shouldn’t be taking this long at all. I was planning to buy more stuff but not any more. The sales agent I texted her and she said she’s waiting to hear back from the lady at the office with no response. They will follow up only if they are making commission but not for refunds. So sad how this store works. RTG is the store to go. I hope someone calls me ASAP before I need to call them again or follow up.

First of all, I want to say the sales representative Beau was great. My first complaint is someone sent out two guys and neither one of them spoke English so I had to go down to my gate and go out and let them in. My second complaint is when they got it to the front door they dropped it and one of the guys was upset about his necklace more than he was my loveseat. It was just poor service on their part. Sorry for complaining.

Beau is very thorough, informative and straight to the point. I would truly recommend his services to others!

Didn’t get an apology after I was lied to and bilingual sales rep. Didn’t explain to us about payments and agreement, he told me another thing! told me I had to call with third party and nobody is there to help they are just standing around to sell to you and get you out! Worst business ever!

Bought a bed set, was charged $400 for installation and delivery. When it was installed they broke a bolt and one of the center supports where missing and they didn't tell us. The first time I laid in the bed the slats moved due to the broken bolt and the bed fell down at the headboard due to the missing center support. It took 2 weeks and many hours on the phone to get someone out to look at it. We also paid for the protection plan. After someone finally came out the didn't have the part and had to order it. Once it arrived I could either wait another week to have someone come out to install the missing center support or install it myself. I was told by both the store and cooperate I would receive compensation in the form of an Ashley store gift card for an unknown amount. That was over 3 weeks ago. When I call the store they tell me cooperate handles that, when I call cooperate they tell me the store handles it. I wish I would have went to rooms to go instead of dealing with all the headache. Update: 9-26-2024 sent an email as requested in the reply to my review and have not received any response whatsoever. More empty promises.

Aria is very nice, helpful and knows how to decorate so that is a plus .

I recently had the pleasure of working with Mariana, and I must commend her for her exceptional customer service and extensive knowledge of furniture and accessories. From the moment I walked into the store, Mariana was attentive, friendly, and genuinely invested in helping me find exactly what I needed. Her expertise was evident as she provided insightful recommendations and guided me through various options, ensuring that I was informed and confident in my choices. Mariana's professionalism and passion for her work truly set her apart, making the entire shopping experience both enjoyable and stress-free. I highly recommend seeking her assistance for anyone in need of furniture and accessory guidance.

Marianna did an excellent job with both customer service and sales. Worked hard to earn my business. Recommend her if you go to the store.

(Translated by Google) I had great service today with Miss Aria. Excellent treatment, I highly recommend her. (Original) Tuve un gran servicio hoy con la señorita Aria. Excelente trato la recomiendo mucho.

Aria was amazing with purchasing our home furniture! She was super friendly and knowledgeable!

Aria was great and attentive. She helped me get the sectional I wanted and had a great attitude. She was great overall.

I had the most patient and wonderful sales person at this store her name is Marianna and I would highly recommend. Thank you for everything.

The first time I went to Ashleys I didn’t have a very good experience. I decided to go back and give them another chance and thank God I did. The sales person that helped us her name was Mariana. She was very knowledgeable and very patient since I had no idea what I wanted. She went beyond the call of duty. She even sent me a text to tell me about their upcoming sales and how much it would be out the door. She even stayed late to wait for me since I didn’t get out of work until after 5:30pm. If you ever go to the Ashleys in Lakeland, make sure you ask for Mariana she is the best!!!

Heidi was so helpful in helping me choose and pick out furniture for my bed. Thank you so much!

What a great experience! We just finished purchasing from Ashley furniture in Lakeland. What initially started as an overwhelming feeling was diminished after Marianna started helping us. She was knowledgeable and so accommodating. She answered all our questions and didn’t bat an eye when we changed our minds…on more than 1 occasion! Thank you, Marianna, for your knowledge, expertise and help!

I want to start off by saying Samantha at Ashley Furniture in Lakeland is amazing. If you want someone that is attention to detail and is sincere with you from the beginning you need her. On Sunday we went to purchase some new couches and was helped by Marianna well unfortunately that was not a good experience we walked out by her letting us know that our furniture would be delivered by September 10, but she told us to call her in two hours to confirm Because for some reason it wasn’t coming up.. Well, I called the customer service And they told me my couches would not be delivered until November 30.. That was the first lie that she did.. So I called her and she said that she was going to see and she told me to not worry about it that usually that the customer service says it takes 6 weeks , but it will be delivered in one week so I Had a gut feeling and did not trust her so I went into the location and we were greeted by Samantha n we begin to told her our Situation and asked if there was anyway she could help us with it.. We found out that the couches that Miranna sold us were discontinued and no longer being manufactured.. That was very upsetting she lied to us. Second, when we were helped by Samantha, we signed all of these documents to confirm the products we were purchasing and also going over the furniture warranty and the breakdown of the payment when we went with Miranna on Sunday she did not get to sign anything but the receipt on the deposit that we made of 1900 & Also come to find out Financing us that we did not have to make that big of a deposit so that was very upsetting because we could’ve saved the rest of the money for other things. Unfortunately, it cannot have been refunded but the good thing it was deducted from the total of our furniture that we purchased… Overall trustworthy sales associate would definitely recommend Samantha. Thank you for all your help. 🫶🏻 I will be sending you all of my clients to you.

Tristan and Beau took great care of us! Got us in and out as painless as possible. Thank you everyone!

(Translated by Google) Excellent service, thank you Amelia for your advice, I will recommend you to everyone I know. (Original) Excelente servicio, gracias Amelia por tu asesoramiento, te voy a recomendar con todos mis conocidos.

(Translated by Google) The saleswoman Amelia was super friendly and patient, they helped us a lot and we left with our beautiful furniture. Oh and also the phenomenal discounts. (Original) La vendedora Amelia súper amable y paciente, nos ayudaron muchísimo y salimos con nuestros hermosos muebles.Oh y también los descuentos fenomenales.

Purchased bed, side table and mattress, delivery was to be in a week and a half. No one called to let me know the time of delivery. When I called they told me it was back ordered, “with an attitude”. Said the warehouse called “they did not” she said that we could wait or cancel the order again with an “attitude”. Don’t buy from this or any other Ashley location.

I always find what I want at this store. Anthony and Tristan the manager were so helpful and knowledgeable! Very happy with my purchase.

We came in to buy a sofa Mariah was exceptional. She did a great job answering our questions and taking care of our purchase. If you go in, ask for her. You won’t be disappointed!

Samantha is phenomenal! She was extremely helpful on our first visit and came in on her day off when we were ready to purchase. The store has a great selection and prices are very reasonable. Will definitely return for future purchases. I highly recommend this store - ask for Samantha - you will not be disappointed!

Awful customer service they would not do an exchange when the mistake was made by the salesperson who sold me the wrong piece for the wrong set.. stay away!!!

It took 3 weeks for them to refund my money after their delivery driver did not deliver my dining room set.

Mariah she was great seller and very attentive

I was ready to purchase a couch and chair from a great sales person. The manager was incredibly rude and didn’t respond to our concerns. He got in our personal space, made us feel uncomfortable, so we left without purchasing the items we wanted which made us sad. This is not the service we expect and have been Ashley customers for years. Now we have to go find the items elsewhere or hopefully corporate can contact us to make this right :(

Great prompt service. Let us browse on our own and was happy to help when we were ready. I highly recommend our sales person Aria!! She had the answers to our questions and was very kind and patient. Thank you Aria!

Aria was excellent, she is unique!!! Thanks!!!

Our salesperson Aria was very heipful and knowledgeable in helping with our search for our dinning room set and sofa.

We had a wonderful mattress shopping experience with Heidi! They had a nice selection, but not too many to be overwhelming. We never felt pressured or rushed by Heidi, even with our multiple visits to decide on the right mattress. The delivery went super smooth and was on time with two very nice delivery people.

(Translated by Google) Aria was very attentive, she gave us follow-up in the store and time to make our decision, she explained everything to us step by step. We already received our furniture and the delivery guys were very friendly. Thank you!!! (Original) Aria fue muy atenta , nos dio seguimiento en la tienda y tiempo para tomar nuestra decisión, nos explicó todo paso a paso. Ya recibimos nuestros muebles y los chicos de la entrega muy amables. Gracias!!!

Heidi was great! We love the furniture we picked out and she was very helpful in keeping us updated!

Aria was super nice and helpful. She was a pleasure to work with.

The delivery guys were amazing, very polite and helpful!

Excellent customer service! Didn't feel pressured throughout the process at all and enjoyed it overall.

Great selection of home furnishings, friendly, attentive staff.

Came in to buy a couch, walked around for about 30 mins and absolutely no one asked if I needed help or even said Hello. I’ll spend my money somewhere else.

Excellent furniture and service.

The store experience was good ,very helpful.But when we picked up the furniture , the two tubular pillows were missing from the package, and it was unnoticed until we were back home .

Aria made our shopping experience smooth and stress free. She went above and beyond to make sure we were completely happy with our purchase. Highly recommend working with her if you plan to shop here.

Spent almost $4000 on a living room set. After looking at the invoice I noticed a $199 protection plan I specifically asked not to get and $499 delivery fee after being told everything was included and clarified that there was no delivery charge. After correcting that issue, I was given the information on were to pick up my order. So I rent a truck to go pick it up. I call ahead the week before, the day before, AND the day of to confirm my order is ready to be picked up so there is no confusion. Get to the distribution center, nothing is ready to go and they don’t have my information. After clearing that up I was told 20-45 minutes. After an hour and a half they Bring it out and make me load it onto the truck despite having the tools and a ramp for the truck. Overall they seem to be all smiles when you hand them your credit card. But once they have your money they couldn’t care less what happens. (Also there response is a joke. It says email John Kimble the GM) he can’t be bothered to respond more will the staff give out his out there own name. There’s no accountability what so ever. Mr. Kimble I highly doubt you have the decency to make this right. But if you want to try give me a call.

A Arya was cool and knowledgeable

Ask for victor, he’s very professional and friendly at the same time , he helped us in anyway possible so we can be satisfied with our purchase of our new mattress!

Very rude no help all the workers are out side smoking they are very rude people

In person experience. Very knowledgeable sales team. Very professional and helpful.

Everyone was great! From the second I entered Samantha helped and answered every question I had.

Great Custumer service from the sales man that was sitting in a suit in front help other associate dale and load that was very courtious🙏🏻Thank you

Beau is a knowledgeable salesperson. We bought a mattress and he was very helpful in finding the right mattress.

Heidi was great help worked with my wife and I and answered all our questions and concerns very professional and knowledgeable and patient while we made our final decision

Heidi Zenner was Amazing, I will definitely come back for more furniture, I will be asking for her personally & I will be recommending her as well.

Marianna, I have been in mortgage sales over 30 years and other areas as well. Even trained in sales and marketing for 3 years. Marianna knew her product perfectly, had a wonderful personality and an amazing sales presentation without it being a sales presentation. She started with Ashley 6 years ago and learned more English and their products. Kudos to Marianna for her initiatives. You need furniture Ask for MARIANNA you will have a great experience I can guarantee it. Galinda Fleming

Excellent product and pricing

Worked with Aria on my furniture needs. She was friendly, helpful, knowledgeable, and followed up with all my requests. Appreciate the excellent service

Aria has been a great help!! Go see her :)

Great service and easy to work with on delivery

We purchased a full size bed and box spring. Delvin was friendly yet professional. So happy that bed and box spring are very sturdy. The box spring is metal and will not sqeak lot wooden box springs. We are also impressed that the box spring is manufactured by Ashley.

Just got a call that my furniture is not being delivered. Very rude...I'm not happy

Joe and Tristan were super helpful and patient while we ran them all over the showroom. Not pushy and made the experience enjoyable.

I purchased a mattress from them, and I didn't like it after sleeping on it for 1 week. I went back to the store to try and find a better mattress but they told me to call a number to create a claims with their care team. So I walked away with nothing resolved. Turns out they won't do any return or exchange as soon the mattress enters the home. They don't tell you this before buying a mattress; they don't care for you, just you're money. I can't trust these guys. If you're reading this, you'll get scammed. Go spend your money elsewhere.

Great place to visit look around and choose what you need great prices

It was great I knew what I wanted walked and ordered it can’t wait to see come home. Thanks Tristin.

Joe was awesome and helped us get exactly what we needed for our dinning room set. Was very informative about the warranty and all the steps we needed to know for delivery of our white glove service. Thanks again!

Tristian was great from the minute we walked in. He listened to what we were looking for and showed us what would fit our needs. He is extremely professional and we will recommend him to our friends.

Very attentive, friendly, and professional associates, that starred right away after opening the door! Loved that I was offered other options properly, and was able to decline and take what I really wanted. Did not felt rushed or overwhelmed. Christmas provided a fabulous service, thank you for making this so easy! Waiting for my delivery!

I received excellent customer service from the sales representative September Lindsey. She was extremely pleasant, knowledgeable, patient, and very willing to answer my numerous questions, as I was unsure of what I wanted to purchase. She gently guided me and helped me make my final decision which was very much appreciated. It was very evident that customer service was of utmost importance in that store. Their prices were also very competitive and September expeditiously arranged for me to pick up my items at the warehouse myself within an hour of my purchase. Kudos to both September and management.

Me and my wife walked in the Ashley furniture in Lakeland Florida and we are greeted by Anthony Garcia. Anthony helped us out, showed us around, and was very helpful with getting us new furniture for our house. Thank you Anthony for your help.

Managers don't know anything, service was very shy the women practically whispered on the phone.. unable to get any information or quality service..

So I just wanted to give a big shout to Anthony. He was very respectful and amazing in helping me and my wife with our needs and the biggest thing he wasn’t smothering us as some salespeople would. If anyone wanted to buy furniture from here, I 100% recommend him. I promise guys, you won’t regret it. Keep up the amazing work Anthony.

Anthony did an amazing job today helping us find our mattress and bedroom furniture. Thank you for all your help! 😊

What is your company moto? Make your customers feel uncomfortable. I went in your store just to look at furniture for my new place. I let the salesman know I was just looking to get a idea what I want and I let then know if I had a question I would let them know. But the whole time I was harassed by them.

DO NOT EVER BUY a sleeper sofa...... They are made very CHeap. Have not had ours 2 weeks, already having problems. No Refunds or returns. 😩 Lesson learned. Very upset. Hopefully my husband can fix it.

My salesman was Anthony Garcia and he was awesome, very professional and not pushy to make a sale. He was informative on my selection. I would definitely tell my friends about the great service he provided.

Heidi was fantastic. Was very patient as we changed our minds about 4 times, but she made sure we had all of questions answered and got exactly what we needed.

By far, it is the worst customer service from any business I've ever experienced. We ordered a couch and love seat ( 6,000 dollars ). We were told it could be delivered on a Thursday. We told them Saturday was better to make sure someone was home. The sales man guaranteed it was in stock, and there were no issues at all. Waited two weeks and made sure we would be home that Saturday. Get a phone call less than 24 hours before delivery. They don't have the love seat. We went through this last time we ordered from here during covid. This time, we were told covid was over, and stock issues weren't a thing anymore. I tried to call and speak to a member of management and was told they were too busy to talk. The delivery was pushed out another two weeks to this Saturday ( 4-6 ) Get a phone call again today from the warehouse, no love seat again, call the store again and on e again get another rude customer service lady. Tell her to cancel the order, and she tells me it is being processed and pretty much hangs the phone up. I'll never spend another dime with Ashley brand period!

Came in and Aria was a great help🙂🙂🙂

Staff was polite and knowledgeable. Found what we were looking for. Thank you Joseph for all your help. Tom and Annette

Best furniture shopping experience ever!! Timothy Cox was a delight to work with and I would HIGHLY recommend you ask for him! We will be return customers for sure.

Excellent customer service. Felt at home

September is the best!! She was so helpful as I was picking out (my very first) brand new furniture and mattress! She was so informative and extremely understanding when showing me around the store to see what fit my tastes and expectations. I can't speak on the quality of the furniture itself as I have not received it yet, but she set me up with delivery AND setup so I'm eagerly awaiting its arrival! Thank you September!! 😊😊

I had previously purchased 2 Kananwood sofas and was very happy with them. When I saw that the matching chair and ottoman were on sale, I headed straight to the store. I told Devin what I wanted and he checked on availability. He verified the price I was on my way home within 45 minutes.

Received a damaged item from warehouse and I was told Ashley would deliver a replacement. 72 hours Ashley is saying that I have to return this large item and pickup the replacement myself. This is a huge inconvenience and bad business.

Thank you Aria.

Excellent customer service. Wide variety. Quality furniture at a good price.

Our sales associate September helped us find a beautiful couch and chair, she was very helpful and patient and spent alot of time educating us on different pieces. I am confident that we got exactly what we wanted thanks to her help. She really made it an enjoyable experience!

Joseph helped us the moment we entered the store, told us where to find exactly what we needed and then gave us space so we could make our decisions. Great customer service and very quick. We purchase 2 power recliner sofas, spent about 4.7K. and they are very good quality.

I went to look for the dining room of my dreams and my daughter's room and Marianna helped us find everything we were looking for. We returned home very happy. Thank you Marianna for your advice. I will definitely buy again.

Highly recommend Marianna Leon for your furniture needs! Her expertise and guidance made our shopping experience enjoyable and stress-free. She listened to our preferences and budget, offering valuable suggestions. Her professionalism and knowledge of the products was exceptional. Great service from start to finish... She is also fluent in both English and Spanish!

Very pleasant

We were greeted when we entered the store by Marianna Leon. She helped us find exactly what we were looking for🤗She was very helpful though the entire process and was with us until we left the store❣🙏

Ashley Furniture Store had a great selection, diverse in style, fabric and ability needs. The staff assisted me and also did not pressure me into a purchase. They were very knowledgeable and helpful. Would recommend everyone looking for new furniture to stop by before making a purchase anywhere else.

Marianna was very helpful and let me test and find the best pillow for what I was looking for. Very good service and helpful.

Aria was fantastic from front the front door to the item I purchased The best customer service I have had ever

Thank you for the exceptional service!

Easily purchased what I need with a great salesperson Mr Tim C.

Operation new bedroom suit! Walked in and was immediately greeted and advised of sales. Was not hassled while we shopped. Our salesman was there to answer our final questions and complete the purchase. The entire process took less than an hour. I have used Ashley for all of my furniture purchases and will continue to shop here!!

Great service and happy with the quality of the furniture!

Everyone was great and knowledgeable on what they are selling and I found the pricing to be affordable. We’ll be back for sure.

Aria was very helpful. Informative and knowledgeable about the products and services. A delightful experience

Great customer service!

This review is more about customer service at the Lakeland store. While the salesman was friendly, he added a furniture protection plan to my purchase that I did not ask for, nor was told about. We signed the agreement on a tablet so the writing was small. The final invoice was handed to us in an envelope, and we did not review it. All in all, I trusted the guy, and was disappointed that this was slipped in. I cancelled the plan later, but now I have to wait for the refund to go through(website states up to 45 days). They told us from the sore 3 days for refund receipt to be generated then however long it takes my bank to show refund on my statement.

We had such a good experience with our Sales Associate Aria. She found us a great deal in a complete living room set and was very curteous and professional. Million Thx Aria, Jhonathan and Yari

The customer service and delivery service is the worst I’ve ever had, I ordered and paid in full weeks before my scheduled delivery a large order $5000+, when my furniture was delivered it was missing items that no one told me was no longer available no courtesy call to refund my money or ask if I wanted to make an exchange, (over $1k) not one call or email. Then when the delivery came they left me someone else’s table and did not deliver the one I ordered. It took me more than 7 phone calls and 3 missed work days because they rescheduled delivery dates and times without confirmation with me. The person Mykala customer communication was not only insulting and impatient lacking empathy but with a heavy condescending and accusatory tone and the sales person Mariana was great prior to transaction and poorly disappointing post transaction. Absolutely no follow through. Each time I asked to talk to a store manager it was declined and not once did the store manager return my call and all the while they hold your refund for weeks until they complete the delivery which is almost impossible. Never will I ever purchase from this company and I work with a lot of people who I will share this negative review.

Great service and competitive pricing. Including a 5% Veteran Discount. This does not include the delivery service, as I have not received the item yet.

Very professional and friendly

Good

Tristian, he was absolutely amazing and knew what to get for us based off what we were looking for. Thanks for our new recliner!!

Tristian gave us an excellent customer service. Thanks!

Aria was very helpful she made the process go very smoothly, no pressure.

We had a great shopping experience. Victor took the time to understand what we wanted and showed us a few options. The whole experience was positive from briefing to delivery. Thanks Victor and delivery team. Highly recommend.

Joe was very helpful

Aria was very helpful and knowledgeable, and made the process easy and quick! I am very happy with my purchase and excited to enjoy it for years to come.

Tristian was pleasant to work with, knowledgeable about the items. Look forward to working with him.

Tristian was wonderful to work with helped us find perfect furniture for my sons room.

Tristian was on point. Great service and customer care.

Had a great experience at the store in Lakeland.

Tristian was very attentive, humble and friendly. He showed us everything to detail and found exactly what we were looking for. We’re very satisfied with his excellent costumer service. We definitely recommend him to anybody who comes to the store to buy furniture. Thank you for making our purchase easier.

Tristian did an awesome job. He was very professional and helpful. We got the help we needed. Great professional

Tristian, He was awesome, very helpful, and friendly. Great to work with.

Tristan was a very nice guy to do business with very knowledgeable and quick helping with exactly what we wanted.

Tristian was very informative and friendly would absolutely recommend him!!

Tristian is a very helpful Salesperson. He showed us all the details about out price of furniture and explained the warranty info very clearly. We'll be back for another room soon.

I recently purchased a bedroom set for my daughter from Ashley. Victor was very kind and great to work with. He helped me select a set that was perfect for what I was looking for. The staff were all helpful and friendly.

Our new sectional couch was assembled incorrectly. And one of the mechanical sections is not working. I didn’t see them test it, and did not know it was mechanical until several hours after delivery. Will be calling Ashley in the morning to discuss.

Awesome staff friendly and very helpful and finding what you need. Thank you a lot.

Great products! Victor was wonderful in helping 😃

Tristan was very helpfull and made are expierince a very great one!!!

My Sales Associate Heidi was AHHHMAZING . I expressed that I had just received (3) injections in my right knee. She had me sit down , while she took care of EVERYTHING... including bringing my office chair to my Jeep , lifting it and placing it inside! Thank you Heidi. See you for my next project. God Bless!

Tristian was extremely helpful and knowledgeable! The furniture is surprisingly well made for the price. If you want a great shopping experience for your furniture needs, Tristian is the person to see.

Tristan was very helpful and got everything for us that we needed. We will definitely be back!

Great experience! Tristan was awesome! Never pushy and patient. Helped me stay in budget and take care of all my needs.

Tristian did a great job with helping me locate beds and sofas, he was kind and and i recommend buying from him

Tim is a great sales guy, warm, friendly and knew how to relate with us and got on the same page as us.

Our Rep, September was very competent and made the experience a pleasure.

Love this store, It's hard to find good quality, specific mattress. You might spend days driving around florida. I had a great experience with Ashley and found just what I was looking for. I also got a great price! Aria was great to work with. I would recommend giving them a shot if you need furniture, has amazing custom service experience and she smiled very welcoming again I well 100% recommend …thank you !!

Questions were answered even before I entered the store. The sales person was knowledgeable, personable and helpful. She was patient and let me make all decisions without being obtrusive. . Thank you Aria, you were great.

Beau Balajadia greeted us, inquired about our desire, patiently showed us what we’d described and did a great job explaining all the purchase, warranty, and delivery details. Excellent experience!

Knowledgable, friendly and helpful associate. September was great. Good selection Update: Received the recliner today. Damaged underneath where you would not see it except when I was putting pads on feet. Went to the store and took pictures of store model totally different. Much better made. Instead of Ashley replacing the recliner have to wait a week for technician to evaluate…….

Efficient. Friendly. Excellent service.

Although we were just browsing today, Heidi was so friendly and helpful that we will definitely be back

Some shady dealings and not full disclosure from sales people! We went in to purchase a new mattress and found one we might like. The sales person assured us that if we don't like it we can return it in 90 days. That is a full on lie! There is NO RETURN POLICY it is a REPLACEMENT POLICY at the same or more expensive mattress. We even asked several times if it was REPLACEMENT and was told if we don't like it we can return it. Also dealing with their crappy lie of a warranty on furniture that they push as a selling point. That is for another review. Will NEVER use this store again and be thankful I do not disclose the sales person's name!

September was a great associate , very helpful and informative. My first time walking into this store and she was energetic and positive through the whole thing.

Devin was really helpful and got us all set up for the delivery

The sales person immediately offered to help and then proceeded to work with me to find what I was looking for. Then the transaction went smoothly as well.

Our salesman, Delvin Lampkin, was perfect. Very knowledgeable, but no high pressure. Very personable and would buy from him again.

Very professional, great prices and customer service

Helpful sales consultant. Good price.

Aria did an exceptional job explaining everything we asked her. Also explaining the terms and conditions of the sale. Highly recommend her as a sales person.

Heidi is a great sales representative. Very attentive and patient. I has a great experience.

The salesman was very polite, not pushie. Answered all of our questions with a smile. They made the whole buying experience pleasant. Will shop there again!

The experience was good but I think the price of the item should have been in lower since it was a clearance item that was on the floor

Great service and selection.

I would not go anywhere else or deal with any other sales professional, Anthony and Miguel were fantastic! They provided stellar customer service and were very knowledgeable regarding their inventory. Thank you so much!

Back in October I bought a sectional that I’m still waiting on a refund for. The furniture was too big for my room and I called Ashley less than 10 min after the delivery driver left. They said they couldn’t come back to pick up the furniture until the next day, which they did. I have no problems with that. Problem is, part of the purchase was on credit and I’ve yet to see a credit back to my account. I called Ashley in November and they said the credit was issued and I need to wait a billing cycle and it will show up. It’s been 3 billing cycles and still no credit back to my account and when I called Ashley AGAIN they said this time they couldn’t find it in the system. How is it that the first time I called they were gonna issue the credit and then 3 months later they can’t find anything? If I could give 0 stars I would.

The service was exceptional! Our sales associate was very professional and knowledgeable. Maria Nieves treated us very well and had a great attitude. This type of service brings people back.

We bought our living room couches and our nook table from here and we are just pleased with everything. The service, the quality and the overall experience was excellent. We definitely will be coming back in the future for our patio furniture. Thanks for all your help!

We were looking for a bed for my granddaughter and were assisted by Heidi who was a pleasure to work with! She was not pushy at all and made the experience go smoothly! We will be back for our future furniture needs!

Representative was resourceful, willing to ship online for me when the item want on the floor, and very soft sell with thoughtful gratitude.

Aria was amazing. Great customer service. Thank you so much!

We have been shopping around for office desk and couldn’t locate any no matter where we went. Today we came into Ashley furniture as we have purchased in the past. When we came into the store today Aria was a breath of fresh air. She shows us several different options and did not pressure us into something we didn’t feel would work out for us. She was able to help us decide when we were ready and even assisted us in speaking with a representative to raise our credit line. I would recommend anyone looking for furniture to come and see Aria.

Super nice and extremely knowledgeable and helpful. A great experience

Extremely disappointed! We purchased our bedroom furniture from Ashley on November 4th, after waiting for several months for a good sale. The salesperson, Anthony Garcia, had been contacted previously regarding the model/color that we wanted and it wasn't until the Veteran's Day Sale (or whatever sale was at the beginning of November) that he told us to go in. We went over the specific pieces that we wanted from the Havalance collection, as well as the color, two tone white/brownish gray. Anthony filled out all the paperwork, we signed it, gave the $1700+ deposit, and the deal was done. On Tuesday, January 16th, the furniture arrived. We received the two nightstands with the correct two-tone color, but the rest of the furniture was gray. Of course, we did not accept the incorrect colored furniture. The next day, we went to the store to fill out the paperwork to get the correct furniture only to be told by the manager that the two-tone furniture was going to cost approximately $1200.00 more than the one that we had bought. We explained that we had bought everything the same color, but she stated that the original order, which we had signed showed two different model names, which accounted for the same style in different colors, and that only the gray color furniture had been on sale. Now, as customers we DID NOT fill out the order form. We DID NOT order different colored bedroom furniture for the one bedroom. We DID NOT know the difference between the B814 code and the B816 code that define the furniture color/model in the order. We simply trusted the so-called Trusted Advisor to fill out the form for the furniture that we asked for, not the one that would get him a sale and us a mismatched bedroom set. The manager was very polite in the way that she basically told us that we were out of luck. She could not correct the error because we had signed the sales order and the two-tone furniture was not the one that was on sale. In other words, take it or leave. SO WE LEFT IT! We were not first time customers; but we have become last time customers due to this fiasco and the way that it was handled. You wanted our opinion. Well, there you have it. Respectfully, Omar Rodriguez-Hazan Former Customer

Do not buy from here it took over a month to return a damage item and then I was promised a refund 5-7 days it never happen now I'm almost on my second billing cycle and called to see why the return has not showed up and they never processed the refund and I have to wait another whole billing cycle to get the refund sounds kind of crazy for as big of a company this is. I can tell you I will never buy another item from Ashley terrible experience

Tim Cox was great. Customer service is always wonderful there at Ashley

Amazing experience! I’ve had multiple visits at Ashley furniture throughout FL and always left unsatisfied, I came across the US 98 location in Lakeland and FOR ONCE I was blown out the water and satisfied thanks to the sales associate Aria, she was nothing shy of amazing providing me with red carpet customer service to go along with her likeable personality! Me and my family will be coming back here again just because of her and she will forever have a customer so thank you again Aria for assisting me and my family with our furniture search and we’re looking forward to being served by you again.

Wide selection. Favorite thing was their "build your own sectional" feature.

I called ahead to confirm item, price and cost for delivery. I was given the incorrect amount by the phone call rep and it was 50 more for the item and 39 more for delivery.since the rep did not leave her name, I was told there was nothing I could do about it.

We were greeted by Heidi Zenner and she took the time to shows us around of the product that we were looking for. Heidi had a lot of knowledge in the product and was absolutely a delightful person to work with.

Went in looking for a chair for my grandma. Kai provided the best customer service - kind, helpful and patient! Thank you!

Very thankful for Aria! She did a great job leading us to the most perfect sectional. Highly recommend her services and Lakeland Ashley HomeStore!

Looking for a bookcase that was still in the box. My salesman, Mr. Garcia, was kind enough to track the bookcase and when it was uncrated he notified me with a picture of the bookcase. After seeing the picture, I went on and ordered it. Paperwork was all prepared and ready to sign.

Sofa is amazing. The delivery team was fantastic, very polite and professional

Very professional, helpful customer service was great.

Do not purchase the furniture insurance with this store, It is a gimmick. I purchased the furniture insurance for $319.00, and when I called to get my furniture cleaned, I was told they didn't clean furniture only do spot removal. This is not what the sales person told me. I have been trying to get my money back for a service I can't use and to know avail, I continue getting the run around from person to person.

Although they did not have what I was looking for September had a keen sense of what I needed and she made it work! Thanks September

I went to Ashley's to purchase a sofa sleeper and got charged twice It was very unprofessional of them not to contact me of this mistake.

Excellent customer service and furniture at the forefront with modernity

Went to look at lift chairs and found one to my liking, Hector my salesman was very knowledgeable and answered all my questions

I’d like to start by saying my sales Rep Maria Nieves was absolutely amazing. Miss Nieves went well above and beyond any personal expectations I may have had when I walked through the door. Complete Professional, patient and extremely informative. She was very polite and allowed me to look at my options, and once I made a decision she improved even more with finalizing my purchase. My experience in your Store in Lakeland Florida was Ten Stars out of Five just because of her. She gained you a lifelong customer. Thank you Maria!!! They are lucky to have you…

It was very easy to shop there. My salesperson Kai was very helpful and understanding of my needs and budget. Even better the mattress I wanted was a lower price than posted. Highly recommend

Less than one month old and falling apart . Cushions slide out multiple times a day. Garbage

Beau was very informative and helpful when I visited the store. There was a good inventory unlike other stores I went to. I will recommend Ashley Furniture to my friends.

Staff were really nice & helpful!

Tim was very helpful, courteous and funny! Thanks for making my purchase so easy!

UPDATE - 01/22/2023Well Ashley agreed to a partial refund so we could pay someone else to fix our NEW furniture, however that refund never appeared. Tried to contact them about it and nobody ever returns emails or calls.We contacted the Florida Attorney General's office but they were ignored by Ashley as well.We called our bank and they are going to issues a refund and turn it over to Visa fraud investigation department.We have also been advised to files a small claims for damages.It's sad that I'm required to give even 1 star.

First time shopping at Ashley Furniture and after walking thru our local Henderson store to get an idea of what style of products your carry, we were able to find exactly what we were looking for with Beau’s help escorting us to the right portion of the store, qucik and easy.

Great customer service.

Amber made my experience in Ashley fantastic , answered all my questions I left satisfied!!!! Can’t wait to see my new living room set!

Poor sales rep, And loss leader! Bought here before but never again.

Ms. Heidi Zenner was very helpful!! Me and my wife were very pleased with her service. She was very knowledgeable and was able to answer all of our questions. She walked us through everything we needed to know about the furniture we purchased. Thank you so much Mrs. Zenner 😊

I can always depend on Ashley’s furniture store to beautify my home with pieces that last for years to come.

Marianna Leon was excellent and very professional with us. All the time she was answering our questions with patient without any pressure from her to us. We decided to buy in that store. Ashley Furniture in Lakeland.

Aria was absolutely amazing and so helpful!!!!! So excited to receive my new sofa!

Very nice

Great customer service and great products

Great Service

Amber is amazing she was always there for us. Great customer service.

Very professional, and full knowledge of everything the store has to offer. My salesman was warm and patient with me. I really love all my furniture from Ashley, it's well built and beautiful.

Our Salesman Taurrus Grant was Absolutely straight. He was knowledgeable about the sofa we purchase. What a fantastic experience Lakeland FL Ashley Furniture. Awesome job Thxs Valenzia

Excellent service and Tristan was a great help in showing us around without putting on the pressure.

I bought a sofa and loveseat and they charged $350 for delivery and setup took 1 guy 30 minutes. Furnitis good but delivery charge is ridiculous

High five to Todd at the Lakeland store.He is the type of salesperson everyone should encounter.

I am really pleased with the service I received at the Ashley store in Lakeland, Florida. Pleasant employees who were not pushy but knowledgeable about each item that I purchased. All this on a Sunday at 5pm.

Tarrus was FABULOUS!! He respected us and gave us the space to look and find what we wanted without following us around like a vulture!! I highly recommend!!

I have been looking everywhere for a tray, a serving tray… I walked in to the store, looked around after being the delightfully greeted by the person at the front. I walked around and found the perfect item Not only was it perfect, but because it was a Display model I got a terrific price. The staff is amazing, the selection of furniture, and home items is incredible… Unique pieces… I am so delighted I stopped there.

Beau was great fast efficient … Gave great honest advice help make a decision . I bought a 4 piece dinning set.

Amber was amazing to me and my family!

Worked with our budget

Wonderful sales people, good value for product. Very helpful and kind, low pressure approach!

Great service and clean environment

Professional, very clean and well organized, everyone was very proper, and very informative. Easy check out and great business overall.

We received excellent customer service from Anthony G today. He spent about 3.5 hours helping us pick out & purchase 2 living room sets and a kitchen set. He was very patient, courteous, and answered all of our questions. He even recommended an alternative end table so we could have have a built in power strip.

Very professional and customer focused

I stopped in after work last night, I'm in the need of some bedroom furniture, mattress and sofa and a few other items. I walked in and was there for almost 45 minutes wandering around the store looking at all the different items. Not a single employee acknowledged me, even though two walked by within 15 feet of me. As I walked out the door there were two gentlemen standing right by the entrance and not a peep out of either of them. If you want people's business, at least come up and ask if we need assistance or at least say hello. I've been in different types of customer service all my life and it's the lifeblood of keeping your business going. You need to get on top of this. Very disappointed

Easy to order Heidi was very helpful

Great shopping experience!

Aria listened and delivered what I was looking for. Happy customer

Didnt find what we wanted, but the staff were very helpful! Would go back if we have the need!

Customer service was excellent.

The lakeland store is great!! Beau helped us out with our purchase and he was fantastic!

Tristan was absolutely amazing! as soon as we walked in the door he was very welcoming. If you are looking to buy furniture we definitely recommend to ask for Tristan you won’t be disappointed his energy made my experience excellent!!

Excellent furniture, people are very professional and kind. What I like is that am not followed through the whole store, when I needed help I was assist in a professional way.

Aria was amazing. Walked in with an idea and she made it simple and quick. Walked out with exactly what we wanted with a fast delivery date! 10/10 would recommend

Professional and patient! Will shop here again for our future furniture needs.

John greeted us at the door with great enthusiasm and was very knowledgeable. Jeremy helped us find the perfect recliners and walked us through the financing options. He was fantastic. We will always ask for Jeremy. Thanks for a great experience.

Sales rep was amazing.. but customer service from abree was not a pleasant person.. fron the store at Lakeland. Is amazing how you spend a lot of money and probably spend more but now one person can make the difference.

Aria and Chyna were both absolutely incredible to work with. They were so helpful with everything. Jeramie was awesome too.

Great selection, no pressure sales. We are happy with our purchase.

Simple to order what I wanted in the store, and delivery in 8 days is awesome. The rep in the store was very good and knowledgeable.

Very friendly service, knowledgeable about merchandise. Reasonable prices.

Amazing customer service! Aria assisted us today. She very professional, inviting and knew the products well which helped us find everything we needed. Thank you!

Heidi Zenner was very friendly, professional and helpful. Not pushy!! I enjoyed my shopping experience today at Ashley Furniture Store.

Representative was very friendly, listened to what we were looking for and helped us find just the perfect pieces!

Anthony was extremely friendly didn't try and force any sales on us. We were in and out, it is why we always come back to Ashley's.

Heidi was very helpful and made the process quick and simple. I am very pleased with my purchase

I was greeted as soon as I crossed the threshold of the store

We were pleased with the staff’s helpfulness when we were looking for furniture.

(Translated by Google) The seller Tristian, an excellent person, helped us a lot (Original) El vendedor tristian una excelente persona nos ayudó muchísimo

Bought loveseat over the phone, salesman was delightful and helpful. Name was Todd. Virginia Wood

We have had nothing but problems since buying our loveseat from Ashley. We have had things put in writing (ex: a refund would be issued in 24-48hrs) to only be told that that person was wrong ( was told refund could be 14 business days) when questions where asked. Bought our first loveseat in Brandon. When there where issues we called and management said to call corp. we had even more issues. We went to see the manager at Lakeland store to see if they could do anything and Miguel said please let one of my salesman show you other pieces. Tim Cox, who has been with the company four years so should know what can and can’t be done, showed us other pieces and while looking he asked questions about what happened. He said if there is an issue to call him and he personally would take care of it. He was appalled at how we were treated by the other store and said even when you leave here your still my customer here’s my personal phone number. We felt like he meant what he said and bought another loveseat. Within six days of delivery one recliner didn’t close all the way so we contacted Tim, only to be told to call customer service.

Anthony was very knowledgeable, courteous, and helpful with us, while ordering new beds for our kids.

Excellent services

We knew what we wanted going into the place and left with a great deal and amazing service. Shout out to Brent Mercer, super on the ball about things, strait shooting kind of man and over all great person to do business with. I would highly recommend him and this store.

Excellent

great service

Todd Cross was amazing to work with. His knowledge of the furniture as well as the components that go with purchasing the furniture helped with making our decision very easy to make. Thank you again Todd for your help

Salesman was great took his time with us and helped us find what we wanted

Very professional every question ask he had a answer in over all I will give him a 10 but is only 5 thank you Todd lakeland store

I bought some furniture a few years ago I was told life time warranty if can't fix we give you store credit I have a problem I call Thay said we can't do anything it's out of warranty I can't believe how Thay start so sweet when you go buy anything and when you go back if you have a problem Thay cant help because it's not under warranty but you said life warranty ? lies and waste of money if you think Ashley better than any store I am sorry to tell you it's all a lie Thay take Thayer money and that's it .

Very good ant through assessing my needs

Brent Mercer was efficient, professional and knowledgeable.the task was done to perfection. It was a good experience.

A friendly staff that didn't pressure us. We walked the store till we found what we liked, and the staff was close by to assist. Not the first time we have been here, and won't be our last.

Beau was awesome! Promptly greeted me, wasn’t pushy, and very knowledgeable.. Everything was super smooth. Corporate should have a tech out to check the a/c, was a little warm.

Good selection, easy experience, quick transaction, and affordable delivery options.

Carlos was extremely helpful today and made sure we were happy with our purchase. Thank you Carlos

Everything about my experience at Ashley's was wonderful. And Tim's patience, professionalism and customer service was awesome.

I went to purchase a dining room table. The gal that assisted me was great. She was very helpful and made the process easy and enjoyable.

Carlos was so friendly and helpful in my Ashley purchase. Thanks for everything!

Our salesman Beau was very helpful and courteous. The prices were fair and the selection excellent. We came up empty on a rug but found everything else we were looking for.

Heidi greeted us warmly at the door and was very helpful with our selection. However, after the transaction was completed she just got up and walked away. A thank you or walking us to the door would have been nice.

Great customer service

Sales Rep had excellent product knowledge and was very personable.

Nice selection and friendly, helpful staff.

So I've purchased many items from Ashley Furniture between the Lakeland and Brandon store. I recently made a purchase on a set of Purple Sheets priced originally as $209. I got them during the summer sale for $188. Now, they were sold to me after speaking to an associate and she spoke highly about the product. We also purchased 2 Purple brand pillows the same day at the same time. So its been just shy of 3 months after the purchase and the sheets are pilling extremely bad. I expected the sheets to hold up for a longer duration than 3 months. I did not expect them to pill in the first place. The sheets brand new were wonderful! The top sheet has held up well. The pillow cases have held up well too. The fitted sheet is TERRIBLE. I have spent multiple hours across multiple phone calls. I couldn't get any help from the store via a return, exchange or credit because they are an "As Is" item. Which its been made very clear to me after the fact 3 months later what that means. They directed me to cooperate which was less than 0 help on the issue. None of them were easy to understand, I was kind, kept my composure and would of even been fine with a store credit. I expressed every issue in detail to them and still ended up with 0 help. I have now given up, they wont return, replace, exchange, or give credit to me in any way and pretty much have said "you're screwed" without directly saying it. I have also contacted Purple directly and spoke to their customer care division. They directed me to Ashley directly since they are an authorized wholesaler of the product.

Tristen was very helpful! Will definitely be back. I've always gotten value for my dollar at Ashley.

Amber was very helpful in finding the perfect mattress fit for us. Everything was smooth just waiting on our delivery. We’ve shopped Ashley before and will continue our experiences have been very good.

Tristian was a very friendly and helpful associate. Would definitely work with him again

I purchased a king size bedroom set and received a youth mirror and dresser. The saleman entered the incorrect sku#, I was advised a claim had to be sumitted within 72 hours through Ashley's customer care, it was done and it was denied. Reason states I received what I selected and sale is final. How would I have known the saleman entered the wrong sku#. Description on my receipt only says dresser. I'm not in agreement with Ashley customer care the rep says she would forward my disagreement and I would receive an email within 24 to 48 hrs. I also went back to the store and was told they would discuss with a manager and get back to me the following day. I'm still waiting on both. This is extremely careless and disappointing as a customer. I ordered exactly what was on display in the store which was a king set, a head/foot board, dresser/mirror and night stand. As a customer I should not have to go through all of this back and forth when it was their mistake to begin with and I followed all proper protocals to rectify the problem. I'm still waiting............... .

Beau was extremely knowledgeable, helpful, and not pushy at all! Had an amazing experience. Scored some great pieces and got a great deal!

The sales man went over & aboveboard To help us with our purchase

Anthony was polite and helpful. Got a good deal on a sofa/loveseat combo.

John the sales man was very nice and helpful

My attendant staff Heidi welcomed me and she was very attentive to me. In a friendly and knowledgeable essence she explained all the functions of my visual choices, and re-directed me to what I had in mind to purchase. It was closing time, yet she continued to attend to me, and even assisted me with one of my purchases to my car. Tks.

Heidi was very helpful, courteous and professional. A pleasure to work with.

Excellent displays and knowledgeable no pressure sales person. Will be back for additional furniture in the near future.

Very accommodating and great customer service!

Everyone here is very friendly and my salesman treated me great first time here but not my last

Ashley furniture is top notch quality furniture if you’re looking for a great deal look up Tim Cox . Great guy answered all my questions and concerns…

Ashley furniture is awesome! We were greeted instantly. The advisor was friendly courteous and eager to help us!! His name is Carlos Cruz and he was moving end tables for us so we could make sure it matches the recliners we picked out! He went above and beyond!! He was awesome! I highly recommend Ashley furniture to everyone! You will definitely have a good experience!

Courteous and very helpful. Priced matched their online only sale price for the item.

This is overdue and to a point that it is affecting me mentally. During sales it's the most pleasant but after it's a burning hell. Bought the party time love seat and sofa back in 2019. The cup holder inserts are cheaply made (for such an expensive piece of furniture) it broke within a matter of weeks as you have to tap the cup holders in order for the led lighting around to lit. I spoke to Ashley furniture they said they would send the item. I did receive it(obviouly they sent 3 and I needed 4). Again they start to break. I didn't bother as I was busy, who thinks buying fancy furniture would cost you so much time fixing and taking up your time, people have busy lives.I called a couple months after then they put me onto the warranty company GBS. GBS sent over people and they said Cup holders aren't covered that Ashley have to replace it- it is manufacturer defects. Ofcourse Ashley send me back to GBS and so it went back and forth. I dropped it as I couldn't deal with it. In 2022 the chair stopped working when we felt the cup holders they were hot the led strip was coming out from the heat and reading lights at the middle never worked because they never sent the part to connect it. The power cord looked like it "exploded" corroded called GBS they sent people out and it went back and forth with Ashley and GBS (like kids) who should fix it. GBS kept saying cup holders are they problem and they won't cover it. I was off work for a little and I took the matter seriously again I felt no support and I was overwhelmed by everything. In 2023 got a message about recall that cup holders were getting hot. They came updated the cup holders and the chairs are working ( reclining and lights) still didn't get the connection for the reading lights. I was told by the tech he would order new "cup holder inserts" since he saw they were damaged and we barely rest drinks in there because we mostly use tea cups and they don't fit. Also the led strip was hanging. Still can't connect with anyone in the US about the status of the order for cup holder inserts, led strip lights and reading light connection. Don't get me started on the mattress I ordered. I am disappointed and will NEVER buy anything or advise anyone to support this company. Wonder why companies are closing? Because of businesses like Ashley who lure you and care about your business then treat customers horribly after earning their business. Fed up, upset and overwhelmed customer. Do not even ask for me to contact you for more info. I'm am tired being pushed around. My purchase was made in Lakeland FL using my info here (name ) you can contact me with positive details.

By far my favorite furniture store. The salesman are awesome, patient and willing to help you however they can! I’d like to give a big shout out to Jason! He was awesome, got me exactly what I was looking for and helped me through the entire process of purchasing my desire items!

Today we went to ashleys furniture to pick out a bedroom set and Mr. Todd who was incredibly helpful took his time to help us by giving us all the information we needed. We walk out happy and with a bedroom set.

Tim was amazing. From the time that I walked in to the time I left we laughed as we shopped. Thanks Tim

Was able to browse with out any pressure. Found what we wanted, made our purchase and was on our way in a short time.

Great customer service!!! Loved this store !!! Tristian was amazing..

Great service from Todd C. who was very patient and informative.

My experience was great with everyone with this company from Virginia to Florida ... Thank you Lakeland :):):)

Great service. Very patient and knowledgeable. Tristan was great.

Called Ashley in Lakeland and was transferred to Heidi. Worked out the details for this order with Heidi over the phone and after a couple text back and forth, the order was placed and delivery date was set up. Heidi made the process quick, easy, and simply.

I purchased many times from this location, so I know how pushy they can be. My last purchase was a breeze, simply because I told my salesman in advance that if he added a single item to my sales contract that we didn't discuss, I would immediately walk straight out the door.

(Translated by Google) excellent attention (Original) Excelentes atenciones

I love Ashley's furniture BUT I'm NOT a fan of the podium at the front door and the salesman technique used. It's uncomfortable. So much that as soon as I walk in I make it known I'll find someone if I need anyone. We were so uncomfortable going into the store that we made our purchase online.

We were guided by Amber to the section we needed to make our selection. She gave us information and answered our questions and then left us to peruse and try out different couches, saying she’d circle back to check on us in a bit. She did, and the pace was perfect! She was personable and informative and a delight to work with! A pleasure!

My wife and I purchased a Sectional the sales rep ( Bret ) and people were great we ended up getting the extended warranty we had it for a little over 3 years now the aira called the decking gave out we contacted the extended warranty people and they informed us that they don't cover the decking so we went back to Ashley showed them pictures they opened a case. customer care never called us back so I called them and they informed me that they closed the case because its been more than a year the whole reason we purchased the extended warranty was incase this happened. Not happy I Recommend DON'T BUY THE EXTENDED WARRANTY ITS USELESS unless you have pets The pictures are shared there is no support underneath the decking I'm assuming Ashley doesn't read the reviews because if they did I feel we would get the help we need and I also feel they didn't review the case they just looked at the date of purchase and closed it.

My husband and I had a great experience shopping for a kitchen table set the other day. There were several to choose from, but in the end it really didn’t take long to find the perfect one. Amber was very helpful and knowledgeable. From our visit on a Thursday, to the following Tuesday (3 business days), our order arrived! Delivery guys arrived on time and assembled it all in just 25 minutes. They did a great job and cleaned everything up. So glad we did the Premium Delivery. Our Bolanburg kitchen set looks beautiful!!! Thank you.

The guys arrived on time. Very quick and very careful when they ensambled the sofa legs. Very respectful and gentle men. I will recommend to my family and friends.

Extremely disappointed with the quality of the couch I purchased from this store about 10 months ago. Bought the extended warranty just to be told something like couch cushions sagging isn't covered even though we had multiple salespeople in the store tell us it would be.

The sales person Anthony Garcia is great, he got the info and the patience to take care of you 👍🏼👍🏼👍🏼 3 thumbs up for him.

Very friendly people. We walked around the entire store with no one hounding us and they answered all our questions. A lot of paper work but overall I give 5 stars

Great experience, Todd really is a great employee.

Stores have a fantastic layout and salespeople are not too aggressive.

Do not get the guarantee they don’t cover anything. Seller would say the cover everything and is not true Never again buying in this store

Thank you to Anthony for helping our furniture purchase today. He was so helpful, friendly, and very professional. we were in between two sofas and he showed theawesome features of our new sofa and we were in live. Amazing personality

Pleasant experience. Very helpful and forthcoming.

I was pleasantly surprised. The salesperson was amiable, went to great lengths to help, and followed up after delivery. I even placed a second order, and they honored the Amazon Prime Days 50% discount!! I'll be using Ashley exclusively, and Heidi is my exclusive sales assistant. The delivery system is par excellence. Very friendly and professional and go to great lengths to protect all the furniture in the room.

Sales Rep. Very professional, knowledgeable about furniture and processes. A ++++++++

Worked with Todd very helpful. Great sales person. Can’t wait to get my new furniture. Would recommend Ashley Furniture had bought their furniture for year and it is great quality. Thanks for everything. Hope to purchase more in the near future AAAA+++++

The young lady who was helping us did an exceptional job, and delivery was on time. Thank you

We were welcomed by Todd the sales associate and he gave us time to browse the store without being pushy. We found an item we were interwar in and ended up purchasing. Very pleasurable experience.

Very helpful staff. Not pushy or overbearing. Beautiful furniture at great prices. Jarime was very helpful and easy to work with. Delivery was prompt and easy.

…………………………………………………………………..

My mom purchased a lift chair from Ashley's when my father fell ill and weak in late May 2023. On June 2, 2023, I went over to my mom's house to wait for the chair to be delivered. BEFORE the chair arrived my father needed medical assistance so I called an ambulance and he went to the hospital. LATER that day the chair was delivered. My father was in the hospital until he was transferred to a Hospice house on 6/5/2023. My father was unable to recover and passed away on 6/7/2023. I called Ashley's on 6/8/2023 to explain the situation and see if my mom could return the lift chair in EXCHANGE for other furniture that would be the same price. I was told no by the representative on the phone due to it being past the 72 hour return date. I tried to speak with the representative more and then the representative hung up on me. The very next day me and my mom go to the store located on Hwy 98 N, they said they would send our case to management. My mom received an email that asked for 7 pictures of the chair. I took the photos and responded back immediately. The chair is still brand new, never been used, still has the tags and warranty booklet attached. My mom was still denied. The chair is in perfect condition and we wanted to exchange due it being a reminder of how bad my father was right before he passed away. Ashley's Furniture is an inconsiderate, insensitive, heartless company. I DO NOT and WILL NOT recommend this company to anyone.

My mom purchased a lift chair from Ashley's when my father fell ill and weak in late May 2023. On June 2, 2023, I went over to my mom's house to wait for the chair to be delivered. BEFORE the chair arrived my father needed medical assistance so I called an ambulance and he went to the hospital. LATER that day the chair was delivered. My father was in the hospital until he was transferred to a Hospice house on 6/5/2023. My father was unable to recover and passed away on 6/7/2023. I called Ashley's on 6/8/2023 to explain the situation and see if my mom could return the lift chair in EXCHANGE for other furniture that would be the same price. I was told no by the representative on the phone due to it being past the 72 hour return date. I tried to speak with the representative more and then the representative hung up on me. The very next day me and my mom go to the store located on Hwy 98 N, they said they would send our case to management. My mom received an email that asked for 7 pictures of the chair. I took the photos and responded back immediately. The chair is still brand new, never been used, still has the tags and warranty booklet attached. My mom was still denied. The chair is in perfect condition and we wanted to exchange due it being a reminder of how bad my father was right before he passed away. Ashley's Furniture is an inconsiderate, insensitive, heartless company. I DO NOT and WILL NOT recommend this company to anyone.

Lakeland has the best service I know. Brent helped us all the way through our sale, wasn't pushy and didn't try to sale us any more than what we were looking for.

It was a great experience. Very helpful and found us what we needed

I was greeted at the door by our salesman, Tim Cox. He was friendly and gave me the time to look around. Tim offered a couple of suggestions which helped me make my decision to purchase the end tables that I had been looking for. Overall great experience and my next furniture purchase will begin at Ashley's!

Great experience with Todd however the store seemed empty, missing decor, definitely not catchy to the eyes.

Todd was the sales person and he was friendly, curteous and did an excellent job explaining his product.

Tim Cox is my sales associate. Nice personality - easy to "break the ice" with him. Store is clean & well laid out. I told him what I thought I wanted & he pointed me in the right direction. He checked on me about 10 minutes later & after more conversation he brought me to exactly what I really wanted. Great guy.

Didn't find a bedroom set but did get a very nice TV stand. Tarrus was very helpful and not pushy. Much appreciated!

Patty, our salesperson was friendly, professional and very knowledgeable. She made our purchase a very pleasant experience.

Great price, excellent furniture and great service!

The best service. He answered all my questions. Even though I live in Sebring, it was worth the drive to the Lakeland store.

Aria was very helpful. A very good experience in choosing and purchasing our recliner loveseats.

Bought two mattress from this store on 4/4. We bought a queen and a king. I do not remember the name of the mattresses that we bought but I do remember the name of the lady who waited on us. Amber she was really helpful showed us a few things and we decide to buy the ones we seen on line. If you guys are looking to buy go in and see Amber she's terrific. And also I've slept like a baby ever since.

Took my sister to get a recliner...we had prompt service and as stated delivery in 3-5 days and right on schedule it was delivered.

We ordered our sectional from Heidi at the Lakeland FL store. We had a very pleasant experience!

Great service by our sales rep

Always good shopping here and I'm always well taking care of with the sales associate Andrew, this guy is awesome and gives good input all the time

Most furniture sales reps pressure you in to a sale. I didn't feel that way at Ashley's. Great experience. Will purchase again in the future. Polite and personable staff!

Always have a good experience at Ashley Furniture stores. I've bought sofas, dining room set, loveseats and today bought 2 end tables for my living room. The staff and salespeople have always been friendly and helpful!! Great selection and prices are awesome, especially when you get it on sale!!! I love Ashely Furn and you will too!!

Thank you Beau for helping Chris and I pick out our new sofa!

Sneaky and unprofessional. Do not buy the warranty They will steal your money and not help you with nothing. They are very quick to sell you they’re poor quality furniture but when it’s finally delivery day and you have a problem they give you the run around. They also try to entertain you sending their “technicians” to your home and act like they are going to do something and never hear from them again… JUST DONT EVEN BOTHER. Don’t buy the warranty don’t purchase from them to begin with.

I went to Ashley store in Lakeland Florida Almost 2 years ago Bought a bedroom set for my son And now one of the drawers is starting to come apart in the backThe warranty system sucksThey want you to send a pictureI explained to the man it's just a seam in the back coming apart But apparently you have to reach around your elbow To wipe your rear I am never buying furniture from Ashley's again ....

I purchased an bedroom set that appeared quality . Upon delivery headboard had a piece approximately 0.3 cm depth and 0.5 cm wide broken off. Lousy Ashley send a tech I refuse repair . Basically I'm stuck with a damaged piece I've never slept in $2200 spent. No other options to assist me , I was told by rep to review policy. DO NOT PURCHASE from Ashley's. Delivery drivers refused to take damaged piece and lied stating they were calling it in which was a lie and I have text messages to show . I'm totally disappointed. Ashley and the government must operate together. Go figure it's like I'm still in the military.

This place is incredible. Perfect for all different kinds of people. Financing options for all incomes and the employees are so funny and kind. Very informative, and willing to ho the extra mile. Really recommend everyone look into thier sleep system. The health benefits and life changing sleep is worth every dime. Ask for Aria. Elevate you life and sleep.

Todd really helped ,found what we needed at a reasonable price

I am currently going through probably one of the most horrible customer service experiences in my adult life. I would love for this to be an exaggeration, but this is horrible. My husband and I purchased a bedroom set online. It was delivered in boxes because we did not opt for assembly. The next morning we opened one flap of the box with the large dresser and discovered that it was completely crushed into pieces. The box on the outside was damaged and taped up. We were not even able to pull it out of the box. My husband and I have called every other day since that day and have been promised every time, a follow up call with 24-48 hrs for pick up of damaged dresser and delivery of a new undamaged dresser. We provided photos of the damaged dresser as requested from the first inquiry and have dedicated more than eight hours over the last two weeks to try to resolve this issue with absolutely not one return phone call. I am at my wits end, we have no idea what the status is. Complete silence from your company. This massive damaged dresser is still sitting in my bedroom, impeding my pathway. I am disgusted with the lack of customer service. We understand that things may get damaged in transit. We also understand that it may take more than 24 to 48 hours to follow up sometimes. It has been two weeks now, and we have received no communication from Ashley furniture. My husband is ready to go dispute all charges since we have no guidance or direction from this company. We spent $2,000.00 on this purchase and it is literally sitting in my bedroom in pieces with no one follow up on the many phone calls, chats and emails regarding this purchase. We were even told on the 4th time we called, more than two days ago by a supervisor that we have a case number. Still no response from anyone. I feel like I have absolutely no rights as a customer. We are beyond disappointed. I don’t know what else to do at this point. My husband is ready to drop this damaged furniture off at the front door of the nearest Ashley furniture retail store. Sales order# 725007986147

I am currently going through probably one of the most horrible customer service experiences in my adult life. I would love for this to be an exaggeration, but this is horrible. My husband and I purchased a bedroom set online. It was delivered in boxes because we did not opt for assembly. The next morning we opened one flap of the box with the large dresser and discovered that it was completely crushed into pieces. The box on the outside was damaged and taped up. We were not even able to pull it out of the box. My husband and I have called every other day since that day and have been promised every time, a follow up call with 24-48 hrs for pick up of damaged dresser and delivery of a new undamaged dresser. We provided photos of the damaged dresser as requested from the first inquiry and have dedicated more than eight hours over the last two weeks to try to resolve this issue with absolutely not one return phone call. I am at my wits end, we have no idea what the status is. Complete silence from your company. This massive damaged dresser is still sitting in my bedroom, impeding my pathway. I am disgusted with the lack of customer service. We understand that things may get damaged in transit. We also understand that it may take more than 24 to 48 hours to follow up sometimes. It has been two weeks now, and we have received no communication from Ashley furniture. My husband is ready to go dispute all charges since we have no guidance or direction from this company. We spent $2,000.00 on this purchase and it is literally sitting in my bedroom in pieces with no one follow up on the many phone calls, chats and emails regarding this purchase. We were even told on the 4th time we called, more than two days ago by a supervisor that we have a case number. Still no response from anyone. I feel like I have absolutely no rights as a customer. We are beyond disappointed. I don't know what else to do at this point. My husband is ready to drop this damaged furniture off at the front door of the nearest Ashley furniture retail store. Sales order 725007986147Update: since this post someone did contact us to schedule pick up of the damaged dresser and delivery of a new one. They stated that there was never a proper submission to show that we even had a damaged dresser for pick up., after at least 10 phone calls multiple emails and multiple chats. A few hours later, same day, we were told the entire set had been discontinued, and we could not get our dresser. So now we have a partial bedroom set. They stated that they would pick up the order for a full refund. It was picked up last week, still no refund.

Awesome customer service!

Decent looking overpriced furniture. The pushy sales technique forced on every customer is off putting at best.

Drew helped us buy furniture for the whole house. Very patient. There when we needed him and steped away to allow us to talk about specifics and make our decision.

Todd was great not pushy but there for me if if I had questions. Let me browse without him tagging along. I like that 50/50 sales approach. Always have loved Ashley Furniture.

I love their furniture...love the sales clerks...they all go the extra mile and have done so for me and my home

Our experience with Ashley furniture has been absolutely horrible! We initially bought a lift chair that rocked back an forth like a rocking chair. The filler (cushion) collapsible also making them her to be sitting then on the motor. We did a reselect and we asked for the "top of the line chair" that you had. We paid the difference and got just a power recliner. This chair was NOT any better. The filler (cushion) did the same thing. This chair is causing my mother's stress, causing multiple medical problems due to the chairs! We have gotten the run around the entire time! If I could choose to give you NO stars I would. I have never been so disappointed in a company.

AVOID ASHLEY FURNITURE. I purchased furniture early December with premium delivery meaning all would be put together and placed where I wanted it. I had my niece accept it and forgot to tell her to inspect for damage. EVERY SINGLE PIECE WITH SIGNIFICANT DAMAGE THAT someone from Ashley would have known about but still sent out for delivery one item had clear tape holding in a chunk of wood and mind you this furniture was not cheap in price. The TV console was busted in the back exactly where the delivery guys would have had to place hands to carry it in yet this was left at my house. I was home within 35 minutes of this being delivered took pictures immediately and tried to get them to send driver back to pick up everything. This whole experience has been a nightmare. They did replace after much time and effort in my part. I have left work on 2 occasions for delivery of new stuff. Still have noreceived a $700 cabinet that completes my entertainment center that I have already paid. First they tell me it’s back ordered but would be here in 2 weeks that was 4 weeks ago. After 6 phone calls it is now under review….told I would hear back in 48 hours that was 5 days ago and AGAIN I HAVE PAID FOR THIS ITEM THAT I DO NOT HAVE YET ITS UNDER REVIEW! I have asked to speak to manager….nope not happening. If I can figure out how to post pics I will of all damaged items. If I could give them less than 1 star I would! Update: It’s been 6 weeks and still no resolution cause NO ONE will do anything!! Now they are saying the delivery driver should have left one of the damaged cabinets but since they took it…it looks like I got the new one. Every time I call I get customer service who listens and creates a case # and says I will hear something in 2 to 4 days…..never hear a thing! I have at least 5 case numbers and they just keep creating more!

Todd was very helpfully and showed us just what we wanted

I am happy to share my testimony here. My husband and i have been having lots of problem together, he never gives me attention or make me happy because he has fallen in love with another woman outside our marriage. I tried my best to make sure that my husband leaves this woman but the more i talk about it the more he stays with the other woman. My marriage started falling apart because he no longer gives me attention, he moved in with her already. i was sick for 2 months. I wanted to forget him but i love him and don't want to loose him. We've been married for 8 years and he is all i could call a true best friend and best in all, the man that handle my problems perfectly. I wanted him back in my life. I was so confused. My Friends told me to buy books about relationships, i went online for relationship books when i came across Priest Paul information. I read about him, 786 reviews and testimonies so i contacted him immediately, explained my problems to him. Same day he started working on my marriage situation and he gave me the assurance in2 days that my husband will return to me. My greatest surprise the third day my husband came knocking on my door and begged for forgiveness. I am so happy that my love is back again and not only that, we are one happy family with our kids. contact him today in any kind of problem for solution. Kindly WhatsApp:+2348151715328, drpaulspellcaster1@gmail.com https://www.facebook.com/Dr-paul-spell-caster-106182294658204/

My sales person, Mariana, was very knowledgeable, friendly and professional. This is my first time purchasing furniture from them and their variety as well as their prices are amazing.

Great experience today! Brent was very informative and helpful. The buying process went very smoothly and it was a wonderful experience! Very happy customer today!

They have a wide variety of furniture. We have bought several pieces over the years and have always been happy with our purchases.

Absolutely a great customer experience, made my transition from out of state as smooth as possible. We’ll like to thank Timothy Cox for being very professional & understanding of our needs!

nice furniture and we had a great sales person.

Our sales person understood our needs and that time was important. We got in ordered what we wanted and were out in 20 minutes.

Amber was very pleasant and knowledgeable.

The attention to our personal needs was incredible! Brent listened and truly cared about what we were looking for. He didn't try to "oversell" us for what we needed. We have returned twice to purchase additional items and worked with Brent each time.

Don't do it

Huge gap between frame and mattress. Child hazard. Do not fall on this trap, frame sent home is not the same quality as pictures shows. Frame is much bigger than queen mattress. Poor quality side rails very flimsy . Matress base not adjustable and much higher than frame rails. Requested a return upon arrival , technician refused. Have been contacting store and costumer service since day 1 and still stuck with a defective bed for 3 weeks. No resolution! Read the reviews on this bed and other Ashley items before you buy!! Ashley has the worst costumer service and will try anything to keep your money and not do what is right by law.

greatselections, friendly staff

(Translated by Google) Good customer service, we bought some furniture uufff I love it I chose it in the shape of an L (Original) Buen servicio al cliente, compramos unos muebles uufff me encantan los elegí en forma de L

We spent several days shopping for just the right living room furniture. Brent was amazing, patient, attentive, helpful, and knowledgeable. Ask for Brent!

Had one bed on display with the most expensive mattress on the market. $12,000 just for the mattress.!! Sales rep was totally uninterested in helping us. Trying to find out what other choices there were for mattresses was like pulling teeth. Absolutely no interest in working with us. Here is the real kicker: $350 for delivery, includes setup. We refused to pay that. SO…the sales rep says they will deliver for free if they can just leave the stuff at the front door!! Now.. I just set up and took down a similar bed the day before. (Received damaged and wrong mattress) It takes about 30 minutes to set up the bed. So Ashley is charging $700 an hour for setup. And totally unwilling to negotiate.

The sales people are liars and don’t have a clue what they’re talking about. And the delivery is horrible. Go else where!

Todd was absolutely amazing and patient! He checked up on me every 10 mins to see what i was interested buying

They want your money and then they dont care. They tell you what you want to hear vs whats factual. Paid for delivery and setup. Did not setup my entertainment center. When i tried it was missing parts. Everything on my order was supposedly in stock. It wasn't. Scheduled to be delivered today. Took the day off of work and nobody showed up. Called to find out what was going on and come to find out they have to reschedule it and nobody even called. Asked for supervisor to call and was told nobody could call me. Also delivery drivers left my house a disaster on first part of order and didn't even offer to clean anything up

Save your money and your time— they will tell you anything, but really do not care about you or your purchase—AND their customer service is in another country where the only thing they know to say is that they are pleased to help you, but give you zero help! My husband purchased our 33rd Anniversary gift of a leather living room set from Ashley along with their 5-year extended warranty. During delivery, the chair got damaged on the delivery truck. We called the store and were instructed they would take care of it. They sent a tech to repair the chair even after we asked for a new chair. The chair even after repair, has a sharp, pointed nail that has cut me several times along with the cushion. Then came COVID. We had called, but was told nobody is going to homes during Covid, so we waited. We were hoping that Ashley would fix what they broke, having their tech put a sharp, pointed nail in our brand new chair at the time, which has cut me several times. Since they did that our extended warranty is voided on our chair because we didn’t do the damage to it, Ashley’s delivery did. So extended warranty is useless because we were told that since the store had their tech fix it, and it wasn’t anything we did, the store needs to fix it. Of course, getting the store to do anything except promise you they are sending a tech, and no one comes. I am saddened that my anniversary present is marred by this incident and will not be going back to Ashley in the future. Sad these days that people do not care about standing behind their word or their products. Go to a reputable place, that has a good customer service located in the states, without careless, excuse-giving, sales people. Being a senior, I trusted the wrong people, and have learned my lesson!

The two men that helped us were wonderful. They answered all our questions and were not pushy even though I was pretty strict on the prices I was willing to spend I am so looking forward to the delivery of it all! Happy Holidays, Kim and Bill Elder

The sales staff were very professional and willing to go the extra mile for us! We were very pleased with our buying experience and know we made the right choice in buying with Ashley! We would definitely come back again!

Tim was the best. He was very patient and helpful.

Love Ashley furniture. We purchased all our furniture there 3 years ago (not this location however) Great quality & price. So when searching for a new mattress, and getting quotes of up to $8,000 (sleep number) we decided to check this Ashley store! Glad we did! Found our perfect mattress with the adjustable base we wanted for $2000. Sticker shock for sure but we all need a good night's sleep so shop around! And be sure to check out Ashley!

looking for end tables. Sales introduced himself but left us to browse the store in our time. Found the perfect tables

Alls good Ashley's customer service is top notch!

The employee was exceptional. She took time to explore our needs, gave us alternatives and explained the different qualities of the products. We were never rushed to decide.

Timothy was amazing! We were greated at the door and he answered all of our questions without imposing.

Walked in , was immediately greeted Hello by Brent . Asked him if he had round a kitchen table set in black & white , showed us exactly what we were looking for. We also needed a sofa set, again he showed us exactly what we wanted. Didn’t try to up sell us ,not pushy , just helpful. Brent was very friendly, professional, and knowledgeable . He explained everything, from how the items were made to how the delivery goes I wouldn’t describe him as a typical “ salesperson “ I’d describe him as a knowledgeable guy who happens to sell furniture. I worked in retail 27 years before I retired, and this young man reminds me of me !.Do yourself a favor; go to Ashley; ask for Brent !

Marianna Leon Very helpful I would recommend her if your looking for anything at Ashley’s to purchase.

Tristian Rivera helped us out multiple times and was great! We had to back for multiple trips and he was always ready to help. The whole staff was great as we have had to push out our orders many times. We will definitely be back.

We ordered our recliner over the phone. Extremely easy transaction. Recliner was delivered on time, to be honest even a little earlier than time quoted, which was nice. Delivery guys were polite, professional and friendly. Love the recliner!

Ashley furniture refused refund, after delivering damage furniture!!

We bought furniture from Ashley in North Lakeland not to long ago. I have no issue with the salesman, or the furniture. However, one of the selling points we were given was that we would receive a $250 visa gift card and that we would get it within 4-6 weeks after delivery. It’s been almost 6 months and still no gift card. I have called the store and the people that sit behind that desk and answer the phones are rude, just as they were the day we bought the furniture. Good thing those people aren’t the face of the store because I almost walked out when we had to deal with them. I have called 4 times now and get no answers except it’s an outside company who does the gift cards and that they will look into it, however they never ask my name, phone number, order number, NOTHING!! So how are they going to check into it? I even asked them a couple times if they wanted my name or number and the girl said sure… one also told me that they stopped using the company anymore because they weren’t sending the gift cards. If I wouldn’t have been told we would receive this, it would t be a big deal, I still would have bought the furniture, but as I said before it was a selling point that we kept being told over and over that we would receive. I’ve asked for a manager, I was told none were available, can I leave a message, sure they said, but no call back!! I’ve asked for the number of the company, they don’t have it. It’s just really frustrating and the people who answer the phones need some training in customer service. This whole experience has left a sour taste in my mouth and I won’t be going to this store for my furniture in the future!

My experience with Ashley furniture was an excellent one! Their sales rep Beau was super kind, extremely knowledgeable, professional and personable. He helped make the experience as good as it was. I called in simply to check availability on an item and Beau took my call. They didn't have the model I was looking for in their lobby but Beau could tell I wanted to physically touch and sit on this item before I bought it so he solved that problem by offering to see a similar model made from same material. Worked out so well ended up buying that model. Haven't received the couch yet so I'll update this review once I do but I had to share now just how great Beau was with the level of service he provided.

Horrible customer service! Watch how you are billed. They over charged me and took around 2 months to see a refund on my Ashley credit card. Then they did not credit the right amount, and I called several time and they say they will look into and call me back. I never get calls back!!

WHAT I DO T RECOMMEND!!!! @ASHLEYSFURNITURE USES COMPANY CALLED "PROECT ALL" AKA GBS AS AN ADD ON TO YOUR PURCHASE!!!!!!!!! The WORST unethical unprofessional money stealing company to exist! Biggest waste of money & time!!! Every time we called the claim was denied because "" it wasn't reported immediately which is not reasonable for any persons. And no where on the pamphlet is there a specific time frame BUT when we were made aware of the time frame over the phone we made sure to do the next time and After agreeing to come out almost a year later sending some cheap company to represent them for a spot clean they were not able to remove the stain and they intentionally had him take a picture of the entire couch so they can justify not replacing it by stating that the rest of the couch needed cleaning so they will not replace it. SCAM SCAM SCAMMMMMMMMMMMMMMM DONT WASTE YOUR MONEYYYYYYYYYYYYYYYY

I ordered two pieces of furniture last week, and they arrived at my house Saturday (two days ago) (this was a week ago now). The next day I opened the boxes and started putting the dressers together, and I have multiple pieces that are damaged. I was unaware of the damage until I had a lot of the pieces already built. I have called the North Lakeland Store several times, and no one will answer the phone. So I need someone to please address this issue. This quality is absolutely terrible! I would like someone to reach out to me to get this resolved, please.

was delivered a prebuilt and damaged item. they won't fix it because "you should've refused it" when i was told i have 3 days to report it. i reported on day one. it looks like the cabinet was used in their storefront. and the phone customer service is shit. they're rude and don't do anything but tell you they can have a tech out in another week (already took a week to get here which is fine and normal) to then see if they can replace it but it's out of stock. so why did i pay 800 for shitty furniture?

Tristan & financing staff was great! Very professional and helpful from the very beginning. Thank you for your help!

Brent is an amazing salesperson at the North Lakeland store.

Purchased two twin XL mattresses and two adjustable bases. The in store experience was great, the delivery was a nightmare. The people that delivered set the bases up haphazardly and shoddily...kind of scared to use them. They set up the base at 6 inches, and when I mentioned that the store told me they could be up to 12 inches in height, the short fat one copped an attitude and told me 6 inches was the max height. When I questioned him as to why some legs had a plate on the bottom and others had an exposed screw that obviously was meant to have another piece attached, he was livid, as he had already assembled one frame, and because I asked for correct assembly he had to redo his mistake. Also when they assembled the lifting rods, there were nylon bushings to protect the bedframe from wear...since they did not use them, I guess they were just "spare" parts. They left a mess, and the kicker was they left without saying they were leaving, along with all the manuals and documentation...guess that was "spare" stuff too. Did not have us sign anything for the delivery, just took off like bandits in the night. Absolutely no customer service! Called the store to ask them to address the issue, and was completely ignored. Don't bother posting your email address below Ashley, because we all know you don't actually care or you would have responded when I initially contacted you by phone at both your store and "customer service" phone numbers. No more money from us to you...

Great experience and sales person was helpful every step of the way

Purchase (in March) was fine, we were told the furniture would be 6-8 months...we paid in advance and told them Sept 1 delivery was great as we would not back in town until August. Fast forward to April, when we were told the furniture would be delivered the next week. Since we were in Mississippi, that wasn't going to work. Spent a half hour on the phone arranging to have the furniture delivery changed back to the ORIGINAL Sept 1 delivery date. A month later, same thing (we were in Utah this time), spent over an hour getting the delivery changed BACK TO THE ORIGINAL SEPT 1 DELIVERY DATE. Two days ago received an e-mail that the furniture will be delivered on Aug 22...we won't be there. Called customer service... JR, the service rep, said he would reschedule BACK TO THE SEPT 1 DELIVERY DATE and call us back to verify it. He has still never called. Tried to call the Lakeland store directly and the call went directly to the customer service line. After an hour on hold waiting to talk to a person, I asked the rep to connect me to management team at the Lakeland store and was promptly connected to A PIZZA SHOP! HUH!! Any chance I can get what I paid for five months ago delivered on the date we agreed upon?

Todd was very helpful. He took the time to show us all of our options. He did not rush us we had time to look around. Recommend to use Ashley in Lakeland

Real nice staff and good deals on furniture

Very nice quality sofa bed. Manager handled a mixed up situation upon ordering very swiftly and kindly.

We were greeted by Brandon and he was incredibly helpful. I appreciated his help and kindness.

Bought my furniture March the 14th and as of today july I have not received it.. I wish the sales person would have been honest with me about the delivery date.

Great variety of styles! Fun place to shop at. We enjoyed the conversation with our sales rep Brent, very kind and knowledgeable.

I was trying to avoid a negative review, however, Ashley has given me no other choice. We ordered a whole new living room (two sofas, a wedge, two end tables, and a coffee table). We were told that the tables were on back order and wouldn't be available until February (due to Covid). The couches came in January as promised, unfortunately, one of the arms fell completely off before making it into the house, they replaced it without issue. Our salesman told us that we wouldn't pay for anything until ALL of our furniture was delivered (we got 0% for 5 years) he even made a point to repeat this statement especially since we wouldn't be getting the tables until February. That was a lie (just a salesman trying to sell) we did have to start paying for the couches mid January (reasonable considering we had the couches and the tables were not yet on the account), however when I tried to contact him he refused to respond to texts or calls. Fast forward to April (no calls at all), we went into Ashley and were told that the tables were scheduled to come in and be delivered in May. Fast forward to the end of June, (again, no communication from Ashley) We went in again, and were told that our order had been canceled because it had been over 6 months and the manager stated that communication is not their strong point. Now, we are patient, reasonable people, (I mean we waited two months after our tables were supposedly coming in to ask, not complain just ask) a phone call should have been made!!! The manager then proceeded to tell us that those same tables had just been ordered 2 days before by a different customer and scheduled for delivery the next day. Now I must mention that I told the manager that the tables are now cheaper than they were in December and I would like the difference, he said no problem. The tables came on July 3rd and two were damaged and they added the tables on our account without delivery!! I must also mention that we paid for one of the tables and put $577 on our credit card toward the purchase of these tables (in other words, they've had our money since December). I requested an immediate reschedule for the two tables as well as a manager or someone to call me. I was given two different case numbers but NEVER a call by anyone to discuss the HORRIBLE customer service. I actually had to sign up for another delivery day myself (by email). The tables are scheduled to come in tomorrow, I am NOT holding my breath. We are in the process of building a house and will need more furniture which we had planned on buying from Ashley but they don't want our business, so we will be going elsewhere. Since I felt that someone will see this review, maybe, just maybe we will get someone's attention.

I came in to buy some night stands for a bedroom set I’d previously purchase. Taurus, our salesman was very knowledgeable and helpful. He provided excellent customer service. The transaction was quick and easy.

Gus was a good salesperson - he let us look and we called him when we were ready to purchase. The deliver charge is unreasonable and we will consider that before we need furniture again.

I’m still waiting for my furniture, ordered it Nov 2021. Sigh. Never again ordering from here.

We walked in and was greeted by Brent. He was very friendly and helpful. We told him what we wanted and he showed us all the items. He didn’t rush us or push us to purchase any item. He was fantastic. Very nice store and employees.

(Translated by Google) Terrible service, they break, they are damaged and they do not solve it for you. There are no spare parts. Poor quality I do not recommend (Original) Pésimo servicio se quiebran se dañan y no te lo solucionan. No hay piezas de repuesto. Mala calidad no lo recomiendo

Would give no stars but don’t have the options Here I am 3 weeks since I placed my order and my son is sleeping on the floor because the sales person placed the order wrong and it wasn’t until delivery day that it was noticed pieces were mixed matched. I went to the store and no one knows anything. I was told to leave, and check my email regularly that they would be contacting me via email for information… no option were given, no alternatives, nothing, just leave and check your email!!

They promise to send Visa card after purchase. Never received. Sat on hold with the phone numbers provided, you can never get anyone on the phone. Horrible customer service. I am Currently 152 in line for a rep To pick up the phone. I am Requesting a refund for the 4,000.00 worth of items we purchased. This is not acceptable. Joke of a company.

Let’s start with Todd the sales man- says any problems upon delivery refuse them don’t accept them. Upon delivery the dressers drawers don’t closer properly we tried to refuse driver says no you have to call the store: Call the store- Todd says new dresser will be out Tuesday due to the holiday. No dresser cam Tuesday. Called left a message for John the GM, who never called back and for Todd. No one never called back. Called spoke to Ashley the CSR extremely rude. Said John the GM was right next to her and he couldn’t take the call. Went round and round about the dresser and nothing got accomplished but transferred to Lira. Lira was of zero help had the customer service of a middle schooler and just wanted to transfer me to corporate. I finally agreed to allow the transfer to corporate. She transferred me to delivery and dispatch. Have always purchased from Brandon location, will never go back to Lakeland or shop Ashley again. We will be filing a claim with small claims on Monday. Total waste of time and money.

Horrible experience trying to return a couch that was too big for our room. Tried calling the store multiple time and waiting for over 2 hours and not speaking with anyone. I will never purchase from them again.

The salesman was AWESOME - he was very professional and really knew his products!!

Damage done on same day delivery, I immediately took a picture and showed it to the store the same day, they told me I should have refused it. If I wanted to buy broken furniture I would have went to the clearance section at badcock or rooms to go, needless to say that will be my last time shopping at Ashley furniture

Was charged $100 more for a mattress that was listed on the price. They said there prices were the same as mattress stores, don't believe them . Paid for. Storage bed but on there work up sheet it stated regular bed no storage. Was lead to believe free delivery not true. When I called later they stated weren't able to pull up my purchase after wait 10 mins on hold plus they hung up on me.

Very friendly and had exactly what I was looking for

Good customer service.

Our sales person was Andrew, who was absolutely amazing! Will definitely go back and buy more!

Never buying furniture from here again. I’ve always purchased from Badcock furniture but decided to see what Ashley furniture had. My salesman was Tim. He was awesome. Got my couch dining room table and chairs ordered. Get home as noticed my couch armrest needed to be switched. Called the store and they told me they would let Tim know. Came time for delivery day and all my furniture wasn’t in warehouse so I decided to wait until it was all there. Was told if I cancel delivery for my furniture I would have to pick up or they could sell what I purchased. Get to the wear house and get furniture loaded. Tipped the guy that helped load it. Get home and notice the couch was the original configuration I ordered and called the warehouse right away before even bringing it into the house. Was told a case was open and they would set new couch for delivery and credit for my troubles. Day of delivery for the right configuration the truck shows up to pick up and not drop off. I had the delivery driver get boss on phone. They opened another case. Told them they weren’t taking my couch on Mother’s Day weekend and leaving me with nothing. Mind you the tags are still on the couch. They put my couch back together and left. Went back to wear house couple days later for my table. Open it up and the corners are chipped and bubbled up. Now had to call for a case for this. Today I get a call because I’m scheduled for the right parts for couch drop off. They call and say they are on the way but only to pick up my couch once again. Again I say no your not taking my couch please stop by the wear house and bring me my couch and do an even swap. Dispatch calls me and tells me they are canceling my pick up all together so now another case is open and waiting for a new delivery day. I repeat will never deal with them again. Oh and no one ever tried to give me a credit or anything to make things better like I was told would happen. I went to the store to get everything right again and was told by Tim that wear house deals with credit. Still haven’t heard anything. Poor customer service for sure.

Excellent customer service....if you visit Ashley in North Lakeland ask for Juan!

Horrible horrible customer service by a lady named Ashley. She had a bad attitude towards a question I asked about the money being pulled out of my account. Not only did I experience her bad attitude but also a bedroom set that was ordered a year ago was never delivered and thats why I canceled that order. Never shopping for furniture at this location again!!!!

(Translated by Google) Juan and Mariana They were excellent both in explaining the Purchase and Financing Process. They helped us a lot with our Purchase Selections, Juan was always on the lookout for everything in every detail, he informed us about each one and gave us a very good demonstration when choosing our Matress. Thanks for everything Juan and Mariana!! (Original) Juan y Mariana Fueron excelentes tanto en explicarnos el Proceso de Compra como de Financiamiento. Nos ayudaron muchisimo con nuestras Selecciones de Compra, Juan siempre estuvo al Pendiente de todo en cada detalle, nos informo acerca de cada uno y nos dio muy buena demostración a la Hora de escoger nuestros Matress. Gracias por todo Juan y Mariana!!

The staff here are great but Ashley's main office customer service stinks.Ive been waiting for one month on my credit for the poor designed set..

I purchased a queen sofa sleeper 11/22/2021 at Lakeland Fl store. I was told that sofa not available until early March2022. We received our sofa on 4/12/22. For the record I am 5ft 6 inches and 160lbs. On evening of 4/30/22, I sat down on sofa & frame broke. We purchased this sofa for our vacation home. I went to Lakeland store morning of the 5/1/22. I was told that a technician will be coming to house on 5/5/22. Policy is repair or replace. We are returning to our home in Illinois on 5/14/22. I have medical testing & doctors appointment on 5/16 & 5/17/22. We do not return to Florida until 12/1/22. Obviously Ashley quality control is none existent!

Terrible experience! After trying to figure out what height of the box spring we should buy the salesman, Brandon told us this tall one would work fine but it ended up being to tall along with the mattress we bought from them. We are both under 5' 7" and Senior Citizens and had to crawl up on the bed to sleep. Then the mattress ended up caving in when we slept on it. We informed them the very next day which we had 3 days to complain before the cancelation policy took affect. To keep this long story short they refused to replace it as they said they would if any thing was defected. This took place at the Lakeland, Florida store on 98 North. I want people to know this company is a Ripp-Off and they make there money on mass advertising through TV and much more. And yes, we paid a alot of money for this JUNK!!!

Shopped in your Lakeland Florida store. I was helped by your associate Gigi. She has helped me before and I wanted her to help me again. She is very knowledgeable of your products and is a very sweet person. Because of her I purchased a better quality wall unit then I originally wanted because of her knowledge of the benefits and features. She is truly an asset to Ashley Furniture.

Beau was courteous and knowledgeable and made our shopping there a pleasure We will recommend your store to other people in our 700 home neighborhood thank you very much

Tim was very helpful and pleasant, he made buying furniture a fun experience

WORST EXPERIENCE I HAVE EVER HAD IN MY LIFE. I WILL NEVER GET ANYTHING FROM ASHLEY FURNITURE STORE AGAIN!!! WILL NOT RECOMMEND THEM TO ANYONE AND IF I HEAR ANYONE IS GOING TO BUY FROM THEM I WILL BREAK MY FREAKING NECK TO TRY TO STOP THEM. SERIOUSLY!!!!!!!! WE PURCHASED A TEMPUR-PEDIC MATTRESS. WE WERE TOLD BY OUR SALESMAN (GUS) IF WE DIDN’T LIKE IT WE COULD EXCHANGE IT FOR THE FIRMER ONE. WILL FIRST OFF LET ME SAY EVERYTHING WE WERE TOLD (EVERYTHING) WAS NOT TRUE. AND SECOND I TRULY DON’T BELIEVE HE (GUS) KNEW ALL THAT NEEDED TO BE TOLD TO US TO BE HONEST. I DON’T BELIEVE HE WAS TRULY KNOWLEDGEABLE ABOUT ALL OF THE THINGS THAT WERE NEEDED ON THE SALES AND WARRANTY ISSUES FOR THE MATTRESS. WHICH NOW MAY COST US &3500. THANK YOU ASHLEY FURNITURE. ITS EVERY DAY WE THROW OUT THAT MUCH MONEY. NO PROBLEM. ITS NO PROBLEM THAT MY HUSBAND GOES OUT EVERY DAY AND GETS IN A TRUCK AND BUSTS HIS A$$ AND KILLS HIS BACK TO BRING YOU YOUR DAILY NEEDS JUST SO YOU CAN RIP HIM OFF. FOR THAT I SAY GOOD JOB

We went there after Rooms To Go and we couldn't get the sectional we wanted ( 3 different months for a piece) so we went across the street. We LOVE our new sectional. And the man helping us went the extra mile. I highly recommend them to all.

Amber is such a great asset!!! I've been know to walk directly out of a store depending on the attitude of the greeter or salesperson assigned.

Horrible customer service. Especially from corporate they Lied about my dining room suite being in and ready for delivery scheduled confirmed delivery 2xsI still don't have it. Not acceptable.

Good selection of furniture, but be prepared: it's basically like walking into a high pressure used auto dealership. Customer service is one thing. Feeling like you're being hunted for sport is terrifying lol.

(Translated by Google) Okay (Original) Bueno

Worst experience ever. I have spent in the past two years about $5,000 with this company. My whole living room set is Ashley, my bed is Ashley and my daughters bed is Ashley. All three sets have broken in some way or another because how cheaply built everything is. The fabric under my couch cushions has ripped from the frame. Their warranty rep kept trying to twist my words into things I didn't say then said only outer cosmetics were covered. With that fabric breaking the cushions go straight to the floor. She said she thinks it's a manufacturer defect but proceedes to give me the info for a company I can have fix it. After I paid 3k for it. Check your warranty and if you can avoid Ashley at all cost. Very bad rep, didn't listen didn't resolve my issue and furniture is legit small pieces of wood barely put together and no matter what warranty you have it will be denied. So mad I wasted my money buying THREE room sets from them.

NEVER buy anything from Ashley furniture in Lakeland Fl. I ordered and paid for a dining room set in Aug and I still have not received the chairs. They promised if I was patient and waited until Feb they would be delivered. Now I’m told they won’t be available for 3 to 5 more months. They told me to pick out chairs for another set. I paid a lot of money and I don’t think I should have to pick something that is a different piece. Every time I try to talk to someone the answer is “I sent an email and no one answered yet”. This was the worst experience ever! They will literally tell you anything to keep stringing you along. Don’t waste your time or money with this company.

been waiting for months to get my dining set and they keep postponing it as if I cant keep waiting. this is b.s and will never do business here again

Andrew was very helpful, courteous and patient and took the time to help us with all of our inquiries.

Thank you Jeremy for the help with our furniture purchase. We know our Florida home will look very inviting and user friendly. Marla and I really appreciate your help. We will definitely be back when we want to furnish more rooms. Sincerely The Carlands Chris and Marla P.s. Jeremy thanks for the brother-in-law discount.

Purchased a bedroom set on August 30, 2021. Dresser, mattress, and nightstand were delivered first. I was promised the bed was going to be delivered on October 4, 2021, but it didn't happen. When I called the store they said that the bed was going to be delivered sometime next year (2022). The woman that answer the phone very rudely told me that if I was in a rush I could go to the store and pick another style, WOW, wonderful customer service. I cancelled the bed order and told them to pick up the rest of the furniture. They told me mattresses cannot be returned and they didn't think I could return the dresser and nightstand and to call corporate. So I did and cancelled the bed and demanded for them to pick up their furniture but it didn't happened, after so many phone calls with no results I ended up buying the 3 pieces they first delivered because I kept wasting my time with these individuals. Now, 5 months later they are texting me and emailing me that my bed is ready to be delivered, another WOW. What part they didn't get when I cancelled several months ago 2 or 3 times? Very disappointed with Ashley Furniture, I have been a customer for so many years but I am done, NO MORE. If there was a zero star, I would've rated it like that.

Great experience furniture shopping with Brandon. Love my furniture and delivery guy was awesome.

The Staff are very professional and helpful. Brent was very helpful, patient and thorough, he Worked with us displaying his understanding of our situation at the time. We were very satisfied with Brent’s professionalism.

amber was very helpful store was nice only could want chair sooner but it’s ok o

I was rushed through the show room to begin with then I was double charged for my item. I was told by the sales rep that my item could be returned if I got home and decided it would not fit. On the same day I found out of being double charged, I cancelled the order. This was the same day of purchase. I was then told I would receive a complete refund within 7 days. However 2 days later the item was sitting at my front door. I called the store and was told there is a “No refund” policy on the BACK of contract. Mind you, the back of contract that the sales rep was holding down while I signed and I was NEVER disclosed that information. Now I am forced to keep an item I can’t use. Had I had been told that instead of being lied to, I would’ve never purchased. I will contact an attorney just for the matter of it all. This company is a sham. I was not budgeted to purchase 2 desk with this account so because they took out 2 payments I am now over drafted in my account as well. I will NEVER do business here again.

Absolutely horrible service by everyone involved. Bought a mattress on during the black friday event where a $200 visa gift card was promised for the purchase. We were told to wait for the order to process then the gift card would be emailed to us. Then when we didn't receive anything we were told to wait until our order arrived. Then when nothing appeared we were told to wait 30 days after delivery and that now it would be in the mail. Then when still nothing we were told to wait 45 days from delivery. Now after calling the company 4 different times and nobody ever taking our order number, someone finally took it today and found out that our salesperson never added the gift card to our order, so we waited for nothing and Ashley is trying to say there is nothing they can do. Absolutely useless customer service on the phone and rude employees in store.

We bought an end table in the store but found something we liked better the next day. After calling to cancel the delivery of our purchase we never received a confirmation of the cancellation. So I called back and they said they opened a ‘case number’ to check on the cancellation ?!? We finally received our money back after one week! This is not how a company should be doing business.

We have made several purchases at the Lakeland, Florida store over the last few weeks for our new home. We are very pleased with our selections and have had a pleasurable experience each time we have visited the store. While some items have had a slight delay with delivery, we have found that Ashley's delivery dates are far better than the other local competitors by weeks and in some cases, months better! If anyone is in need of furniture, we highly recommend that you meet with Jarime (pronounced like Jeremy) Jennings and he will certainly take care of you!! Jarime is very honest, patient and helpful. He is a true asset to the store.

Excellent selection and great customer service

Horrible experience shopping here. I was here moving my parents down here to Lakeland from Michigan. Stopped in here to get some beds for my parents and sister. Ended up dealing with Tim and he was awesome! We ordered mattresses and frames so they would have somewhere to sleep. We were there on Wednesday and made it very clear that we needed the beds delivered on Friday. They said no problem we got you guys taken care of. We needed up spending just under 8 grand. Friday comes and there was no call no delivery showed up. Ended up calling and trying to track our things down. Ended up having to go to can get a refund. They didn’t want to do that either. After a fight they ended up canceling our order. We will see if I actually get the money back. I would not recommend doing business with these guys.

Prices are way to high and they want an extra 599 for delivery and set up..Used them for years buy no more!

Had a 3000.00 mattress less then two months foundation and mattress broke techs that came out stated it was manufacturing defect....called over a week to 10 days to warranty dept she said another tech has to come out because notes were not done properly ? So we have to try to sleep on broken mattress until they can get another tech here there beds are junk and warranty dept is rude and they to make it impossible to get replacement bed she even stated maybe it could be fixed? I have no clue how they fix springs? real sketchy

We had a great experience with our consultant, Mayra at the Lakeland office. I highly recommend this store and Mayra. Thank you for your great help.

My wife and I just dropped in to check out some mattresses, with zero intention of making a purchase today. However, Evan and Andrew changed all that. They were incredibly knowledgeable and professional, and led us to the mattress we were looking for. Thanks guys!

everything was excellent

The employees were great but the customer service policies and procedures are terrible. Not only was I told I had a 30 day return policy but I was told they would call to pick it up after multiple days of no calls, I called again was told they couldn’t honor the return because the person was incorrect about the amount of days for the return, which my return case was also closed by this previous person. Which means they weren’t gonna call me or pick up the bed frame ever! So i’m stuck with a bed frame that does not fit properly in my bedroom, and after canceling the rest of my order, I still haven’t received a refund because it says it was refunded but not payed out to my card. So now…customer service says they’ll call be again from a centralized office but can’t give me a name number or email to whom ever is going to figure out why I’m refund hasn’t been processed properly! This has been the very worst experience I’ve had with and business and how they should be shamed of how they conduct themselves. If you do buy from them make sure you do it online because that is the only way you are covered for anything!!!

The sales person Andrew was not very knowledgeable about the product I ended up purchasing. Constantly had to go ask someone when we asked a question. He then gave me a price that was not correct due to matching Ashley's online price. The transaction ended up costing me an additional $300 from the initial price quoted. I spoke with one of the managers on duty (John), he said that Andrew made an error and nothing could be done. It would have cost the store and he was willing to let me walk. I had narrowed my choices between Ashley and Hudson Furniture. By the time we got to this point Hudson's was closed. Their sale ended that night. I did make the purchase because my fiancée liked the piece we purchased, but I will not shop Ashley again. I just bought a new house and this was one of many furniture items I am going to need to purchase. Bottom line in this case, your sales associate on the floor needed better training on products they are selling as well as pricing and explaining differences between in-store and on-line purchases and how it affects delivery costs and actual delivery of the merchandise. It was not a good experience.

The service was too slow and I Feld ignore most of the time The guy that help me disappear for like 40 minutes somebody else help me and then he showed up when we were almost finish

BUYERS BEWARE ….Purchased a mattress from Ashley home store and the representative Carlos advised me as long as I purchased the comfort guarantee(which meant buying more stuff) I could return the mattress. However, when I called to return the mattress they changed their story and said oh it’s not return it’s exchange. They are a bait and switch store. Tell you one thing and do another. I will never shop with Ashley furniture and would NOT recommend them to anyone. Also, purchased furniture the same day and they delivered the wrong bookshelves with no bridge and received a tv stand that I did not order when I called to let them know I was disconnected and no one called me back after holding for 2 hours. I went back to the store and Carlos stated that he would have a bridge delivered and apologized for the wrong bookshelves I said I would keep the shelves because they were already put together. However, no bridge was ever delivered. Worst company I’ve ever dealt with…

A lot of nice furniture & helpful staff

Awful delivery service and terrible customer service all around. Will never shop there again.

My experience with Ashley HomeStore was great. Large store, great selection. Carlos was great very patient and understanding to our needs. Carlos was one of the nicest salesperson I have dealt with. We came back as we had forgotten to order some furniture and Carlos was right there to assist us. Ashley Homestore is lucky to have sales staff such as Carlos.

purchased a sofa and loveseat $3500 both of them are damaged and broken took me almost 2 months to get my refund, worst product I have ever seen. Don't waste your time and money 💲💲💲

DO NOT BUY ANYTHING FROM ASHLEY ESPECIALLY THEIR Outdoor Paradise Trail All Weather Resin bar with firepit and chairs. Nine months after purchasing the set the color on the resin chairs started to peel off. They are miss Leading the consumer with this product. THEY DO NOT STAND BEHIND THEIR FURNITURE. MANAGERS DON'T RETURN CALLS. I have called multiple times resolve this issue to which I get "A MANAGER WILL CALL YOU'" still waiting 3 months later and getting more and more frustrated !!

I buy a $400 bed frame on November 2nd when I received it came wrong I call customer care make me wait three weeks for them to replace it and when the new arrive was broken I call they send a person to glue it and try me to keep it. Now here is your $400 bed frame in the garbage thanks Ashley Furniture

horrible experience bought a mattress i have back pain when i spoke to sales person i made it known that i have a back issue and that i need a mattress that's comfortable and she point me out to a mattress called purple it was a hassle to to get things delivered when i finally get it derived i couldn't sleep. I spend 3 thousand dollars on a mattress and when i call them they told me they cant switch it because the mattress doesn't have a comfort guaranteed by the store after the sales person told me anything wrong with it within 90 days i can exchange it. Im calling the store , customer service and every one is passing the buck around scratching the surface and not taking care of the customer.

(Translated by Google) Very good attention. (Original) Muy buena atención.

When I called the associate was very helpful. He helped us figure out the best price and shipping cost.

I have never had worst experiences with a furniture company. Mostly after I picked out the items. 3 rd time - after 2 other times didn’t work out. Was the worst- get to the counter. Told them I had a Ashley credit card and what was on it. From the first visit there. Just to be told my limit was only 250. I explained I had the physical card and knew it was over a grand. Then was told I never activated the card. ??? They were not only clueless but also not listening to me. Told no need for the physical card I had with me. Then the card I never activated- was for a 2nd card I didn’t want. Ran my credit and activated another card for me. At the counter. I did not want. So now my credit was hit. And buying online with my card. Because they have zero clue at the counter their. Don’t trust them. Sales person were helpful the first and third time. But managers knew I was canceling my order because I was there so long the 2 nd time. Still owe me my deposit and asked in person 3 times. Over 6 weeks. Unbelievable and try not to leave horrible reviews. But this many mistakes and no help to fix any one of them. Shame on them

so stopping here wasn’t planned but the rain said why not. I have a tight budget and had one piece of furniture on my mind to see. They didn’t have it on the floor and i was shown some others that didn’t quite fit my budget but were nice. I finally decided on ordering the piece i originally wanted. Now i said that because not once was i pushed or pressured. Evan was great an listened to my needs. This i the first time i have gone to a good name furniture store and actually able to make a purchase. It was pleasant and affordable and i look forward to the delivery day. Thank you Evan for being our rep on this great day.

Brent helped us get our kitchen nook tables and chairs. He was very knowledgeable and informative. Also, he helped us get the right price for the item. I would definitely recommend Brent for your homestore needs.

Im an old time customer and due to my most recent experience, they lost not only me as a customer but my family members as well. My husband and I bought in Mid 2020 a dining set and living room tables. The living room tables are beautiful, well made, and are still going strong. Unfortunately, I cannot say the same thing for the dinning set. We always buy extended warranty for fixtures but this dinning set was just messed up from day one. During delivery the gentlemen set it up wrong and left wobbly legs on the chairs which required a tech to come out a week later. When that tech arrived he fixed issues but also noticed scratches from the delivery set up and made notes. We ended up needing another tech to come out as the table was simply falling appart within 3 months. Broken leg chairs, bubbling on table, wood splitting apart, chips, and scratches. He proceeded to state he would document and we should call Ashley Store to get this table replaced as the finish of it was in distress and suffering. We spent MONTHS in contact only to be told we would be called back... we never ever got any calls back. Today I finally called corporate (a year later) and was told they are not responsible and will not be able to do anything as the last tech notes stated it was "missuse of client". I am so irritated at how they went by this, there should be notes dated from the begining that the table arrived with damages and that yes some things can be labled as missused but the fact that there are notes that the table finish wasnt well done and that the tech said we should get it replaced really bothers me. It's a shame that our dinning table looks 10 years old while our living room tables look brand spanking new and its considered client missused. We now need to buy a whole new dinning set a year later. I will never buy from them again, we have recently purchased from Rooms To Go and have had nothing but excellent customer service. We couldn't even get that from Ashley's.

My sales person GiGi was amazing. No pressure, however she answered all my questions and handled everything I needed flawlessly. Highly recommend her!! Financing options were great and lots to choose from!

I purchased a bedroom set back in May. When I purchased it, I was told the timing was perfect, as I was moving into my new place the end of June and I was set up for delivery two days later. On the day it was supposed to be delivered, Ashley never showed. I was tracking the delivery at the time so when I saw my status had changed, I called right away to find out what was happening. The company input the wrong address into the system. They put 1000 instead of 10000. So my order was sent back to the warehouse and then given to the next person. After a few phone calls, I was informed they were finally going to deliver my furniture. The day of delivery came and all items were delivered except my bed and my wall art. I had a mattress and box spring already so it wasn’t a huge issue. I didn’t mind waiting. They set up what items they had but one of the tracks on the dresser needed to be replaced. The man ordered new parts for me, which were delivered a few days later. It took months for anyone to even contact me about coming out to fix it. That issue is now resolved. When they brought the bedroom set, no one informed me my bed was now on back order. After 6 months, I had to return to the store to reauthorize the transaction, as they expire after 6 months. They called multiple times, but as I now live over an hour away and work nightshift, it’s not easy for me to get there. I finally go to the store and fixed everything. While at the store, I was told my bed and my wall art would be delivered in December. I got a call a few days ago saying it would be delivered today. Great! It finally came. However, the bed arrived. The wall art did not. The bed was also put together wrong so now I’m waiting on someone to come and fix that. They also left their tools behind which I was told someone would come and pick up tonight but no one has shown up yet and it’s 8:30 pm. After calling customer service to find out where my art is, I was told by the first representative that my art isn’t shipped by Ashley and it would arrive via FedEx or UPS. He then told me he would transfer me to the store but the phone disconnected. I called back again and spoke to a different representative who contacted the store on my behalf and was told I have to pick my own art piece up at the store. First of all, I drive a Kona. My art won’t fit into my car. Second, I now have to drive 1.5 hours to the store and figure out how to get this home. Third, why was this not told to me before so I could have picked this up months ago. Instead I was told it would be delivered. I’m still waiting on a response from customer service. I had zero issues regarding my living room delivery from another company. If I had know this, I would have canceled the order and gone elsewhere. It wouldn’t have been a big deal if that were the situation. Not to mention the people at the store are very unprofessional and honestly just rude. I will say the customer service reps were very nice and tried to be helpful. We’ll see what the final result is regarding my art piece. Hopefully I’ll hear something soon.

Make sure that you do your research before going into the store....my husband and I went in to look at bedframe and mattress deal on line, if you buy a bedframe you get a mattress included....well she had zero idea about the promotion...she actually asked me to pull it up on the internet that way she could see the deal and when I pulled out my phone she was all in my business...when she finally seen that they did have a promotion like we said, she proceeded to give us the wrong price and I had to correct her on that and on top of all of that nonsense she showed us the wrong mattress smh wtheck .... Liked the furniture but the customer service needs alot more training

Brandon Ocasio was my hero! He was so patient and kind and made my furniture shopping a most pleasurable experience. I am definitely a fan and am coming back to Ashley because of him.

We purchased a Serta Hybrid Artic from the Lakeland, FL store. We paid $3499 for this mattress thinking we bought the top of the line. They make you buy an outrageously priced mattress cover ($250) and their bunky board or box spring, to ensure you get and keep the warranty and 90 days sleep guarantee. We’ve had it now for 4 weeks and this mattress is a NIGHTMARE. It hurts our shoulders, our hips and our backs. It hurts my back so badly that is can barely walk at times. I’ve been to the doctors twice, I’ve missed work, we cannot sleep and Ashley Furniture has been terrible. Like so many others, you call customer service and they tell you to call the store. You call the store and they tell you to call customer service. One person tells you there is no exchanges or guarantee, the next person tells you that you have to keep the mattress 31 days. I can’t keep sleeping on this mattress. We have no where else to sleep and we’re afraid to move the mattress off the bed frame because God help us if it gets a spot on it. Now that the 31 days is almost here, we’re being told we have to pay $310 or return the mattress ourselves because we got we “chose” free delivery. We didn’t choose free delivery, we were told delivery was free. So we have to pay for their defective product that came with a so called guarantee. We have furnished an entire home at Ashley Furniture in the past year. We experienced minor delivery issues, but this is unacceptable. I will never do business with them again.

My husband and I purchased an entertainment center and 48” small kitchen dinning room set. 10/22 it was delivered the dining room set is damage and not repairable. I called 10/22 and reported it and asked for a replacement table. The lady over the phone told me if I claimed damage on the table but not chairs then if a second table came and was damaged now I didn’t initially report the chairs so I would be stuck with chairs and no table so I claimed buyers remorse that day. I was told 3-5 business days someone would come pick it up. I provided images 5 times between multiple emails of the damage. It’s now 11/4 I took time out of my day to go to the store. All they can do is put in a “note” Store manager- says she can’t do anything My sales woman who’s name starts with a M- they told her I was there, didn’t even address me. Ashley furniture has a history of their furniture being broken by their 3rd party warehouses and installers. It’s now been 2 weeks no call, no pick up only emails requesting images when we have send them 5 times!!! Inspect everything you buy, and don’t let them leave your home without telling them to take it the hell back! They will screw you over and no one cares. Terrible customer service once they sell it to you, your sales person doesn’t give a rip. Every time I call I am the 204th caller in line that should tell you something My daughters accent chair??? Who even know where the hell it is, still didn’t deliver that either and I will be cancelling it. Stay away from Ashley Furniture in ANY city or state! Fraud!!!!

Buyer beware stay away from the store. They’re a bunch of crooks don’t deliver and put stuff on your bill that shouldn’t be there. Please read the 1700+ negative comments .

Amber was our sales rep we dealt with for our sale. She was amazing! We told her what we were looking for and she showed us several options. Love this store!

Gustavo was very helpful and knowledgeable about the pieces!!

In store experience was exceptional. Gus was friendly, professional, and very helpful allowing me to browse but kept tabs on me to answer all my questions. I absolutely love the variety, style, and quality of Ashley Furniture. I was told delivery would be Oct 15...very reasonable (if actually delivered) given timeframes provided by other stores currently. Certainly a 5 Star experience. In my excited I pulled up the furniture online to show family and was very disappointed that the same furniture I just spent $3,615.47 in store I could have bought online for $2,626.49....that's a $988.98 difference! I will be calling this morning to see how this can be remedied. Stay tuned!! Update: Ashley Furniture and my sales person exceeded my expectations with the price difference. They honored the online pricing with no haggling or extra steps. Super thankful for the easy of the transaction. Just made me LOVE them all the more. I have a delivery date confirmed for Oct 15th as well. Stay tuned for pictures!!!

My experience at Ashley Home Furniture in Lakeland was excellent.Our salesman Beau Balajadia was very professional and courteous he took his time with us and answered all our questions.

If I could give zero stars, I would. I ordered a table set on 10/02 and my order was added to another person's account # and name, that had my address, phone number and credit card info.I have called the store 4x's to get it straightened out because I was getting emailed and texted two different delivery dates under another person's name. On 10/03, I received a text with the wrong delivery date so I call the store and was told the account was showing two tables ordered with my name and another person's name and the account would be corrected later that day when a manager could approve the updates on the account and I never received a call back. On 10/5, I called to verify my delivery on the automatic system and it was still wrong. I called the store on 10/06, and I was told they have to re-add my order to show under my name to correct it and it would be corrected. I have asked to speak to a manager when I called the store and could not speak to one and no manager has called to confirm it was corrected. On 10/08, I am still getting delivery emails to the other person and myself. I called the Help Assistance with Ashley's Furniture main number on 10/08, and my personal information was still on the other person's account with the wrong delivery date. I cancelled my order this morning since no one can correct it and I still have not received a confirmation text or email that it was canceled. I don't understand how my information was under someone else's account #. I have no clue who the other person is. I will never order from here again. Poor customer service.

Buying power recliner low seat was wonderful and so was delivery. After 2 days realized right back corner was sinking. Went to store, very pleasant at customer service and gave me a case number and a phone number to call. Can not get through on the phone number, stayed on the line for 45 minutes only for so,eons to pick up phone, hang up and sent me directly to views on their service. Can not reach anyone. Update…will never is or recommend this Ashley’s ever, worse service. Bought couch for 100 yr old mother delivered on 9/15/2021 The USB broken on one side and cushions sinking in both back corners. 9/16/2021 - 1st claim 04298508 filed…nothing happened 5/2022 - 2nd Claim 06129935 Called again and Technician came out 1st of July…needed to order parts 8/26/2022 - 3rd Claim 07057101 - said they would escalate it and so far nothing. Left numerous message for Tampa Corporate because they own this store in Lakeland. My mother is going to be dead before this is ever resolved…this is totally irresponsible on Ashley Furniture. Now so much time has gone on that the love seat is no longer carried and can not be replaced. It took us months to find a love seat that she would be able to get up from. Totally frustrated.

Nice store much bigger inventory than you might think when looking at the store front.

I went to Lakeland store to buy a bed set and for some reason they make my order twice when I noticed i went to store to get one order cancelled an after sometime i realized they add primum delivery and guarantee in my order without my authorization when I when to store they laughed on my face like it was my mistake hopefully someone do something about this wrong doing i already put a complain with BBB and I will do the same with head Ashley corporation i just don't realized how someone make a mistake that cost me 1000 dollars more and they laughed on my face

Jerime in Lakeland is not the typical salesman. He is very patient, goes extra mile, and always make it right. Awesome experience!

Great place just everything you like is either on back order or out of stock. Salesman was great

The salesperson is really nice! The quality of furniture is not! We spent almost $5,000 on power living room furniture that we have had for less than a year and they have been out 5 times to fix the love seat and tonight the motor went out again that was just replaced 3 months ago! Do Not Buy from them! My husband has asked for a full refund and they refuse, he has asked for a replacement and all they want to do is bandaid the issue. As we get closer to our one year warranty being up I’m sure they will drag it out so we have to use the back up warranty and probably pay a deductible!

We really like Ashleys quality and Tim the saleman is the best. He makes the sale easy and is patient and entertaining

Epic wait times in person and on the phone. Delivery delays. The paperwork was ridiculous. I will never buy anything from Ashley for the rest of my life.

AMBER was superb! Knowledgeable of the product and of Ashley's policies & procedures!!! 5 Gold stars for her!!

I went into the store looking for some furniture and I come across the table it was nice but it was coming apart my seven-year-old could move it and it says solid wood when something is wood it's heavy it's solid this was plastic and vinyl and they have a sign saying solid wood and they want over two grand for this set that's false advertisement and they should be ashamed of themselves. And the evidence is right there I didn't have to do anything but take a picture because the tables coming apart

Awful customer care service for a claim.

Todd was a great salesman, didn't pester us, answered all our questions, checked in on us periodically while we sat on different choices for a few hours while we narrowed our choice down and made our final decision.

If I had the option to provide a negative star I would do it, purchased a large order I did not mind the wait to get it but one if the furniture arrived damaged, called the same day to get it refunded because I did not want to wait more months to receive a new one and they offered an exchange in 3 days I accepted but furniture never arrived, I called again to get refund they said I took more than 3 days to call in to request it and that there was no call registered of me calling on time, after 3 weeks and 7 calls of them denying me my request they stated that the technician they send would review to see if I qualify for the refund. When the technician comes in he just patched up the chairs and did an exchange for the table, stated that he has no deciding factor in me getting a refund, so not only they lied to get me to agree, now I have a new defective furniture because this company cares more of making money than actually caring for their customers. This has been the worst experience that I had with a company. so thank you for stealing because not only was this furniture expensive but the feeling of having all this happen knowing that you HAVE to KEEP a DEFECTIVE furniture destroy the idea of a comfortable home, Thank you for being the worst experience. I hope this helps because no one should pay for defective merchandise as a NEW PRICE

Great experience at this location. Gustavo was patient, attentive, fun and efficient. Shopped Thursday and delivery expected on Monday!

Very disappointed in Ashley Furniture. They delivered me damaged furniture. When the furniture was delivered I pointed it out to the delivery person. They didn’t speak very good English so I think there was a communication problem. They said not to worry they would send somebody out to look at it and inspect it and it would be replaced. But to go ahead and keep the furniture not send it back. So I called customer service the next day and guess what? No report was given. When I talk to customer service they said I had the right to have it replaced. The repair department said no I did not have the right to have it replace that they had to come look at it first and attempt a repair. A repair on a brand new unit.. Today had a repair guy out to try and fix the damage area. Not satisfied with the repair. Not happy with this purchase with Ashley. ****Update*** Fast forward two years try to use Ashley again to give them another try. Again, I would give them only one star. Had a lot of trouble in the store, trying to buy something that they had in stock. The salesman assured me that we were only looking at stocked items in the warehouse. Nothing that had to be ordered. Everything was going to be delivered within the week right before the day of delivery. They call and tell me they don’t have the furniture in stock. So I called the salesman at the store, which was very difficult to get a hold of and he showed no concern about my order since I had already placed it. Also, all the items that I selected I specifically asked would it all be put together. And guess what they delivered items and told me I had to put them together. So again here we are giving them a second chance and they still disappoint and do not care about their customer once they make the sale at this point, they will not get any more of my business and they will not get another chance I will go elsewhere. There are more than one furniture shop in this area.

SEAMLESS SERVICE FOR A TELEPHONE ORDER. TIM WAS GREAT IN EXPLAING DETAILS AND VERY EFFICIENT IN PLACING OUR ORDER. OVERALL A+

I was not able to find furniture anywhere that would deliver within 60-90 days. I came to Ashley’s and Jarime took very good care of me. I found EVERYTHING I was looking for and some more! Great discounts and great service!

Oh man oh man please don’t buy from Ashley furniture or it will be the beginning of your nightmares. I have been a customer from Ashley for years the quality of their furnitures are good and has a decent price, but recently the customer service it’s been awful messing up orders, delivering the wrong items after waiting for weeks due to back orders etc. If you have other options for store furnitures go ahead with those options but don’t choose Ashley, totally up to you…… YOU have been warned.

My husband and I went to purchase an electric reclining loveseat and sofa, from the Kissimmee store, almost $2,600.00. It was suppose to be delivered July 31, 2020, but the furniture didn’t show up on time, it was a day late. We were told that we would be refunded our delivery charge but that still hasn’t happened yet as of 8/18/21. Upon delivery I noticed there was a small tear in the back of one of the recliners on the loveseat and the delivery people had left so I immediately called our sales rep Victor to let him know what has happened. This company doesn’t want to replace the item, they want to REPAIR it. I have expressed to this company that I didn’t pay for NEW REPAIRED furniture, I paid for BRAND NEW furniture. We are still having problems getting this item REPLACE NOT REPAIRED. I will never shop at Ashley furniture ever again.

Customer service outstanding. Todd was very helpful. From the time my husband and I entered the store. Very friendly and helpful. I would refer anyone to Ashley. Thank you in advance.

Thanks to Todd for helping our family pick out furniture for our sons apartment. We are excited for him to start his next educational experience. #palmerchiropracticcollege

Amber was a very big help, I will definitely ask for her next time. When I purchase more furniture. I give her 5 stars.

I buy from this Ashley furniture all the time. Over all, the customer service is great. The reason I gave it a 3 stars is because they currently have an employee there working at the bank station, who is the rudest lady I have ever met. Literally rolls her eyes at customers and has the nastiest attitude I have ever seen. Unfortunately I chose to pay cash for my product and had the luxury of dealing with her unprofessional self. They need to let her go because they are going to lose sales with someone like that working there. I mean I almost didn't purches my items because how awful she was. I only followed through with the purchase because I loved my salesman I was working with. I think her name was Kayla...

If I could leave zero stars I would. We have waited until April 2021 for our couch. First one got delivered DAMAGED. And since then we have wasted multiple Saturdays for them to come and bring further damaged furniture. To top that off their contractor’s truck leak oil. Brand new house, brand new driveway. We have dealt with corporate and have gotten no where except that THEY DO NOT DO REFUNDS. I would never buy or recommend anyone buying any furniture from Ashley.

Great service and very informative from the sales staff.

So, I was sold a 30 guarantee mattress, so I was told, 20 days later I go back to Ashley’s to let them know the mattress is very uncomfortable and they told me that unfortunately I was not sold a 30 day comfort mattress but a regular one and I said ok, so how do we fix this and the customer care ppl said that I was stuck with a mattress I was not comfy with and I told them if they did not honor what the sales person said to me to please cancel the rest of my order and they said fine, your order will be cancel, so I do not recommend nor will ever spend my money at ashley furniture store, also was given 2 different sets if box springs for my king bed and the mattress has seem that is coming apart and they will not take it back,

The salesman we had, Tim Cox, was awesome. He showed us different options and explained everything perfectly.

Paulina (the lady with the green hair) was absolutely wonderful! She went above and beyond to not only ensure each of my coupon codes were applied, even when she had to re-ring the products I was purchasing. She also made sure my products would be available since I was moving out of state only a few days later. She never pushed me into purchasing anything, only helped assist in the process. I highly recommend visiting the Lakeland store and working with Paulina!

Purchased a couch set, coffee table, and pillows. Couch’s came, was a nail in one of them, delivery man ripped the nail out and left a hole. Coffee table has damage on it, and I was unable to communicate with the delivery man because he did not speak English. The delivery man tried to call Ashley’s home store with no avail. So I tried calling to get the coffee table replaced, and while I was doing this the delivery man decided to leave me with a damaged coffee table. After many attempts to get my coffee table replaced, they say they are unable to because I did not refuse the delivery at the door. Due to their delivery man not speaking English I was unable to communicate with him that I did not want a damaged table. They now refuse to correct the situation. I also ordered teal accent pillows for my new couches, which have still failed to be delivered to me, and Ashley’s home store REFUSES to refund me my money for pillows I have NEVER RECEIVED. Don’t shop here, you will be very disappointed. In all reality they get 0/5 stars. This is literally the worst company I have ever done business with. An exchange was scheduled to replace my damaged table on Tuesday August 3rd. The exchange was supposed to happen on 8/8, now 2 days before the scheduled exchange the table is apparently discontinued. The people who work for Ashley’s Home Store have no care for paying customers. BUYER BEWARE!! YOULL HAVE BETTER LUCK SHOPPING ON CRAIGSLIST 🙄

Purchased a couch set, coffee table, and pillows. Couch’s came, was a nail in one of them, delivery man ripped the nail out and left a hole. Coffee table has damage on it, and I was unable to communicate with the delivery man because he did not speak English. The delivery man tried to call Ashley’s home store with no avail. So I tried calling to get the coffee table replaced, and while I was doing this the delivery man decided to leave me with a damaged coffee table. After many attempts to get my coffee table replaced, they say they are unable to because I did not refuse the delivery at the door. Due to their delivery man not speaking English I was unable to communicate with him that I did not want a damaged table. They now refuse to correct the situation. I also ordered teal accent pillows for my new couches, which have still failed to be delivered to me, and Ashley’s home store REFUSES to refund me my money for pillows I have NEVER RECEIVED. Don’t shop here, you will be very disappointed. In all reality they get 0/5 stars.

Another business to use Covid as an excuse to give them a pass for not providing customer service. Purchased a set of $200 bedgear pillows Friday evening and tried to "exchange" one early Sunday for a larger size that was still sealed in the plastic to be told they could not exchange or return because of their policy. I could understand no returns to a point, but to not exchange a sealed product is just bad customer service. These pillows were bought as part of a new mattress purchase also.

Sales person was nice and not forceful. Have not had a good experience with the post sales care, though. Our sectional was nearly 5000$ and apparently it is perfectly acceptable that on delivery the arm rests be lumpy and have no padding protecting your arm from the wooden frame on the corner.

Nice customer service. Good price. Beautiful furnitures.

Amazing customer service. Good products as well.

Brent Mercer did a great job showing us what we were looking for, very easy going and not pushy at all. 10/10

Good experience

Let me just say don’t do it. We made a purchase in May that was misrepresented from the beginning. Then we took delivery of the damaged tables also in May. We notified the store immediately of the problem. We were lied to over and over about them making it right. We decided enough is enough. Here it is almost August and we are still being given the run around about our refund. Well we made our first and last purchase from Ashley! Thanks for nothing!!

Carlos was a very professional and knowledgeable. Because of him we came back for a second time to buy more furniture.

It was ok, a lot of furniture now is compressed wood, expensive for cheap product. Delivery did not happened when we were told. If I didn't call to find out, I would have never gotten a call to let me know they had changed the date. Very irresponsible. Would I buy again, ummmmmm not likely.

Bought living room and bedroom furniture. Jeremy was an outstanding salesman! No pressure! Will definitely go back to the store in Lakeland FL!

¡Gigi she’s excelent! This is my third time buying there (ashely furniture Lakeland) 100% recommend her

(Translated by Google) 4 months ago I bought a set of room and they go 3 times that they change the date and you call and they are not interested in helping you, they are rubbish they do not buy in that place and my husband calls and the receptionist does not pick up the phone and when he picks it up he He talks like I can't do anything. And we ask to speak to the seller or the manager and they tell you that they are not there, what a coincidence! They are a disaster, DO NOT BUY THERE !!! (Original) Hace 4 meses compré un juego de cuarto y van 3 veces que me cambian la fecha y llamas y no les interesa ayudarte,son una basura no compren en ese lugar y mi esposo llama y la de recepción no coge el teléfono y cuando lo coge le habla como que no puedo hacer nada ,lo ciento!!! Y pedimos hablar con el vendedor o el gerente y te dicen que no estan,que casualidad!!!! Son un desastre ,NO COMPREN AHI!!!

Everyone was friendly and not hovering. Ended purchasing a few items through, Sierra, and I could not have been any happier with anyone else. She was thorough, attentive, and patient.

After more than a year since our last purchase from Ashley’s, we were glad to see that Brent Mercer was still working here! He knows us so well, that he took us straight to what we were looking for. We still tested other options out, and Brent was there to talk us through each option. It’s a good feeling to come back and get treated the same way we did on our very first visit to Ashley’s over 3 years ago!

So, here is our story. We walked into an Ashley Furniture Home Store(AF) to purchase a dining room set on 5/28/21. We selected one and the transaction went through without a hitch on my Credit Card(CC). However, we did not receive a copy of the Sales Order / Invoice with my signature, other than a copy of the CC machine copy which did have my signature(this will have significance later on). Delivery was done three business days later, 6/3/21, acceptable. Here is where the situation became dicey. When the delivery guys put together the table and chairs, I indicated that there was a defect on the top of the table and the chairs were wobbly. He indicated that they could not address that and that a request would have to put in for a technician to come out for repairs. I agreed to that so long as I was allowed to make the necessary annotations on the packing slip before I signed for the delivery. The delivery person took a photo of the table top with the defect(I indicated that there was a second defect, but he did not want to take a picture, indicating that the technician that would later come for the repairs would address). He started to make a call with AF to put in a request for a technician to come out for the repairs. He indicated that the call allegedly dropped(I cannot confirm the veracity of that) and indicated he was going to step out to the truck to make the call and return. Ok, so five minutes later, the wife indicates that the driver drove off. What??? I immediately called into AF’s Customer Care center to complain. This is where it really gets interesting. I was informed that “I had signed for the delivery”. I indicated, No, I did not and explained that the driver just drove off. The Sales Order Terms and Conditions indicates that the customer’s “signature on the delivery receipt acknowledges that you have received and inspected all of your merchandise in good condition. The customer care agent admitted that this was highly irregular and emailed me my supposed “signature”, which was not mines of course. She then asked me for the signed document I had received at the store. I indicated that I had not received a signed document, other than the CC machine receipt, which had my signature. She wanted to compare signatures, which upset me even more because it initially seemed she was doubting my assertion that the signature was not mines. But if it meant showing proof for her internal records that the signature had been forged so be it. I emailed the receipt back. She indicated she would put in a complaint on the situation and arrange for the technician. At this point, we were over the situation and I indicated I did not want a technician, I wanted the table and chairs to be picked up and my money refunded. This started a 33-day process, 16 phone calls, sometimes waiting an hour on the phone, speaking with 18 different agents, including two calls and one additional visit to the store where I purchased the table to finally receive my refund. During the process, they indicated that they would not refund the delivery fees, which I objected to, indicating that AF would have additional issues that would cost more if I decided to pursue legal action based on the forgery of my signature. By the way, I asked during the process the name of the delivery person and of course, this ask was ignored. Because of this, they acceded to refund the total purchase price including delivery fees and taxes. Towards the end of the saga, I was told by the Escalation Team at AF that the refund would be available to me within 7-10 business days in my bank account. I found that reasonable since I know that is the normal wait time for refunds on credit cards. However, when I called at the 11th day to inquire about the refund, they called the store and were informed that because this was an in-store purchase with a CC, I had to go back to the store with the card for the refund to be processed. Had the Escalation Team member informed me of this, I would not have lost an additional 11 days. Then when I went to the store, their credit card machine was not working, of course. I asked them to run it again, which they normally do without being asked when they are selling a product. It still did not work, so they indicated that they would have their Corporate Office make the refund, which ultimately happened. I later thought, couldn’t they have done that 11 days prior? In summary, my experience was very poor with the delivery, customer care and unnecessary pressure from my perspective to have them resolve the situation. If they would have acted quickly to resolve everything, I wouldn’t be writing this, nor would I have decided to not purchase at AF in the future.

Gustovo was very friendly and no pushy at all. The process was easy and the service was excellent

Friendly and helpful staff. Delivery and set up was very professional and thorough.

We had a very good experience in your store! Thanks to Jaymie!!! He was awesome!! I found what I wanted after walking around a little while and kept going back to what i finally bought.

Very nice customer service, however I was told by one of the representatives on the floor that when everything was final and paid it wouldn’t take more than a week to receive all the items I purchased since they keep most of the furniture in stock at the Brandon warehouse. After a week went by I called to check on the status and was told that all the items were in but one. After waiting another week I called and was told that no they were incorrect and one one piece of furniture was in and jow the delivery date was scheduled for June 26th almost an entire month after my initial purchase date.

This place is absolutely unprofessional. BEWARE OF DELIVERY DRIVERS FORGING YOUR SIGNATURE, IGNORANT EMPLOYEES, & POOR QUALITY FURNITURE. Just like the previous review I saw they give you the run around with any issues you may have. From management to the delivery drivers as well as sales consultants they are are rude, dont listen to customer concerns and make this whole process of getting furniture a nightmare. I highly recommend to read other reviews below which shows how this company operates.

Leslie was courteous, pleasant, and professional. I got everything I wanted and at a great price. LOVE IT!!!!

I would give this store negative stars if I could. I definitely should have read the reviews BEFORE I step foot into the store!!!! I purchased a single couch, mid grade mattress, a mattress protector (was charged $249.99 for it, it was given to me at the store & now I can’t return for a refund) , and end table and it cost me $3,358!!! They also charged me $269.99 for a delivery fee which I was told would be waived bc it was a Memorial Day special, when I mentioned it they said oh it’s an assembly fee~ for a mattress and a side table!!!!! I also got charged $259 for a 5 year “protection plan” that I never asked for & when I confronted them in the store they said they can’t refund it & I had to call corporate, a number you can’t reach a live person. I had another order for items not currently available to include 2 glider recliners and once again they charged me $90 for the 5 year PP & $20 for delivery, thankfully I was able to cancel this order in its entirety. Ashley home store is an absolute joke. I plan to file a complaint with the BBB for their shady business practices, totally ridiculous and unacceptable!! I will NEVER step foot into another store, totally unethical the way they do business. I hope they go bankrupt 😠😠😠

Very happy with the service, delivery cost a little high

We were met at the entrance by Isaac. He was super friendly and informative, but not too pushy. We looked at several bedroom sets and he checked in with us to see if we needed help. We ended up leaving to check another furniture store (where nobody greeted us at all and we didn’t like their items as well). We went BACK to Ashley, found Isaac again and he worked up prices on our top two choices. We purchased some items that day and we WILL be returning to purchase additional pieces! Isaac was awesome (we will be finding him any time we go back!) and anyone else we dealt with were all friendly! We highly recommend this store!!

Wonderful. Great staff. Prices right, furniture WOW

Don't waste your time going here they don't do any thing right. Just plain and simple I go to rooms to go no problems never should have wasted my time.

I had a dining set delivered to me in March. Everything was fine until the delivery driver said one of the chairs was broken and that someone will be in touch with me to replace the chair later that week. Sounds easy right? WRONG. It's going on month 2 and they claim they cant deliver a replacement for the chair only, they can only do an full exchange of the set because they cant break up a set. Cant break up set? I don't even complete set as the broken chair was NEVER delivered. The delivery guy did not leave the broken chair. I just have 3 chairs and a table. NOW the exchange cant happen until July. I said never mind. Now they're requesting pictures of the broken chair that was never delivered to me. When I tell you there are way too many people in this pot. It's crazy! Where is the original delivery guy? Why wasn't it recorded that a broken chair was not delivered and give me my money back since you cant deliver a replacement chair! I paid for the insurance! Give it back!

I had a very good experience and got excellent customer service. I got more for my money here than other places I shopped at. Evan helped us and was very well versed in the bedding and furniture we were looking for. He had a very good attitude and was not high pressure. He was able to guide us to find exactly what we wanted and needed. He explained things very well and clearly. I am very happy I went here to shop.

DO NOT SHOP HERE! They made a mistake and delivered me the wrong mattress! It’s been a nightmare. They keep giving me the run around saying to wait for a call but I have yet to receive one. Terrible customer service, they will lie just to get you off of the phone and if you show up to the store they will tell you to call customer service. I told them I was willing to wait to speak to a manager and they said she was busy with customers.... um hello aren’t I a customer as well??? Please don’t waste your time shop else where!!!

My sales rep was great. Paulina went above and beyond to give info and help with my choices. Computer glitch however failed to order bed rails that headboard, footboard, slats and mattress are set on. Therefore no bed set up. Took 3 more days to get a driver availabe to bring them and set up. It's not Friday yet, so who knows whether it will be here or not. Very kind of them though, they arent going to charge me for the rails that I thought were part of the bed in the first place. Paulina on her day off was very helpful getting in touch with and answers from warehouse for me. Thank you ma'am.

Well never buy from Ashley’s again. We got the warranty plan and does not cover the cushions in the couch. We have only had it for not even three years. And they are sagging. And still paying for the couch. Done with them!!!!!!!

Brandon was amazing! I knew going in that because of COVID a lot of things are backordered so I wanted to make sure the power reclining set I fell in love with was available before I placed an ordered. He was really kind and upfront about everything. He showed me different options, broken down all the pricing and warranty options for me, and even helped me with financing an extra piece I wanted. Honestly he made the experience so easy and fun. And I received the power reclining set in 4 days! They look and feel great & I couldn’t be happier with my purchase. If you’re looking for furniture I really recommend asking for Brandon (with the man bun). He knows what he’s doing!

We purchased a large TV stand and had it delivered to our residence. When the delivery crew arrived they informed us that the TV stand was missing the 5 shelves that came with it. They stated they forgot to pack them. They said the shelves would arrive the next day. Alas that day came and went. We called Ashley and got hung up on twice from customer service. Once I got through the person on the other line seemed confused and had NO IDEA what I was talking about. They sent one shelf to our house and the driver again seems confused as to what was supposed to be with the TV stand. He told me he would get back to me asap on the status of the silly shelves. Guess what? He didn't. I am exhausted about these shelves and management seems unable or unwilling to help/fix this issue. I asked to speak to a manager twice and alas...I still have not spoken to a manager.

Don't buy mattress from Ashley They make it look like you buying new stuff n it use stuff when you get it home.Even though you have warranty they refuse to change it.

My girlfriend and I went to buy two new bedroom sets from the North Lakeland store. The salesman Brent was terrific. Brett was accommodating. However, we were told that our new beds would be delivered on April 2nd. They called later and said it would be on April 9th. They said we would have a 4 hr window to make sure someone would be home. Low and behold, we received a text saying someone would be there in 15 minutes. So I rush home to let them in. The delivery guy smells like he had been smoking weed all day long. They bring the beds in, and they broke my door stopper, door frame, front door, scratch the paint on walls and baseboards. The brand new mattress I just purchased was dirty. I called Ashley right away on April the 9th. They told me someone would be contacting me in 48-72 hours. Here it is a week later, and I have yet to hear anything. The customer service is horrible. I will be buying anything else from Ashley’s.

Manager wasn't willing to work with me.

Tim was AWESOME!! Went well out of his way to help us and even came in on his day off. Couldn't ask for better service.

Todd Cross is amazing. We went into the store knowing what we wanted, he gave us enough room to shop and talk, yet came into the conversation when needed. He knew every furniture piece by memory and saved us a bunch of money to furnish our new home. We highly recommend him and the furniture is beautiful as well.

Stopped by in search for a headboard and dresser; was not greeted or serviced by staff, therefore I walked out and purchased headboard and dresser at my local furniture store. Better luck next time.

Highly recommended. My sales rep was Brent Mercer, extremely helpful. Did not harass me, all my question were answered. I felt very comfortable and happy with my purchase!

Quick service. Courteous agent. Found exactly what I wanted and the whole thing was smooth and fast.

The couch we ordered was not the one we received. Delivered broken dresser and it was the complete wrong item. Refused to handle in a timely manner and the associate I spoke with on the phone was completely rude and unprofessional. Will never shop here again. The sales associate we dealt with in store was pushy and didn't order the correct items the way we requested. The delivery team was absolutely wonderful, but I will not go through this company again. I recommend you don't deal with the North 98 store. Unless you want pushy sales associates to get your order wrong and ignore your requests.

Went to Ashley to purchase a dinette set.First salesman didn’t look like he wanted to work that day so we were on the way out when we noticed a very nice set,then got a good salesman,purchased it,but the system was down,Well,I don’t know about anyone else,but when I was working and something like that happened we. Figured it out on Paper,well they wouldn’t except Down payment,even though I was paying in Full when the system went down,I had to go to the bank and get cash.according to other comments I read,they were not satisfied when what they purchased was good.. I hope it don’t happen to me,but the first salesman said,they will not refund your money. So take your chances if you go to Ashley furniture store

Just a horrible experience.

Great customer service from Brent and other associates. Thank you Brent for finding the lift chair I needed. Safe and friendly environment. So many beautiful furnitures. I couldn't find this place. For people who are like me and have no sense of direction. Some landmark of this North side Lakeland Ashley's home store are TJ Maxx and Target. 😁 Today 2/15/2024 Used Ashley's furniture again as my go to store and was treated with great hospitality from the entire staff on board. Especially September. She was awesome. Provided my son and I with great hospitality, Patience, and kindness. September is knowledgeable in her store , and always find the answers to my questions . Thank you September 😊. Ya da best.

If I could give them 0 stars I would. I will never spend a dime in that store again. I highly do not recommend them. I had the absolute worst experience. Purchased a couch that has to be returned. I kept getting the run around from multiple associates, That someone would give me a call. No one ever called me. I had to keep chasing people around when I finally got a hold of someone that person handed me off to another person no one ever resolved the issue regarding my couch they have lost me and my mom‘s business as we have purchased there multiple times I will never be purchasing again.Don’t waste your money here go somewhere else especially not the store

Purchased the realyn bedroom set showed up broken 5 hours on the phone back and forth terrible customer service.. Over a month later someone shows up to tell me they can't fix and part has to be ordered to have my husband fix it when it comes in .. I paid 400 dollars for protection plan terrible rip off do not buy from here go to kanes or room to go way better service..

I went into the store knowing exactly what I wanted. I walked the employee to the exact chair I wanted. He ordered it and I went out the door. Color of the chair was never mentioned. I didn’t even know it came in different colors until the delivery when the guys arrived after the time that was sent to my phone that day. I had to leave due to an emergency and could not wait any longer. The person at home didn’t know what was being delivered so couldn’t deny the item in the wrong color. I called to speak to a supervisor named “Jen” I explained the situation and she provided a confirmation number. Her exact words to me were wait 48 hours for a call to schedule the exchange. 2 weeks later I receive a call that they will not except the exchange. Employee should of confirmed color (obviously wanted the one I pointed to) Delivery should of been on time Supervisor shouldn’t of told me I was getting an exchange to make me wait 2weeks not 48 hours to deny it. All around terrible experience and will never buy another item here.

Not bad for a furniture store. Staff was more helpful than pushy. Small selection of office furniture such as desks. However, there is a huge selection of chairs and sofas.

Zero stars.... product was delivered damaged beyond use. Can't get a straight answer on when it will be replaced, meanwhile I have boxes of furniture filling my house. My cash was not broken, they took that happily, gave me broken furniture in return and will not give me a straight answer on when I will be getting it replaced. The local store says to call the customer service line, the customer service line says to call the local store, this has happened 3 times in the last 4 hours since delivery. After this experience, I will never go to Ashley Furniture again .

DO NOT WASTE YOUR TIME OR MONEY!! WORST CUSTOMER SERVICE EVER!! 11/30/20 purchased two piece sofa w/ chaise. Was given a guaranteed delivery date of 1/13/21 which was already and inconvenience since we had just moved across country with only our beds. We were told to “Watch your phones closely because if you miss the text about delivery, they will out you at the end of the list. They will contact you 3 days prior to delivery.” 1/11/21 two days before delivery, had not heard from them so I called to inquire. One of my pieces will now be in by 1/18/21, the other is on back order until APRIL!! I asked “when were you all planning on informing me of that?” CS’s response “That’s not our policy to inform customers when there is a back order.” At this point I am so angry that I cancelled the order. I also asked to speak with a supervisor which CS was unable to contact after me being on hold for over 30 minutes. He assured me that he was processing the cancellation and we should see a refund to our card in 5-6 business days. 2/2/21 STILL NO REFUND! I call CS back and they explain that they cannot refund through CS, you have to call the store directly. She says she’s contacting the store and then transfers my call to the store. The person who answered and myself were both surprised. She said CS is not “allowed to do that.” Seems like no one knows how to do their job. She takes my card information, says she is cancelling the order and we should see a refund in two days. 2/10/21 STILL NO REFUND! I call the store back directly this time. “Ashley” tells me that there are notes made that CS was contacted but not the store directly. (LIE- I spoke with you last week!) They have not cancelled my order nor issued a refund!! The sofa is in the warehouse now, would you like it this weekend?! NO!! I want my money back! I have already ordered and received a sofa from a much more reputable company (across the street) with zero hassles or lies. “Ashley” tells me she’s going to process my cancellation, herself, today. I’ll believe it when I see it. The only bright side to this experience is that we actually have the means to purchase another sofa while our money is still tied up with this horrible company. I can’t imagine if we were suffering hard times like so many others these days.

The most incompetent employees I have experienced while purchasing furniture. We waited 4 months for a couch with no communication to then be told a delivery date and then have the couch show up on the wrong delivery date. As they were unloading they said nevermind its wet and took all pieces back and now won't give us any more information on our couch.

Love ❤️😘

Ashley Furniture Stores has gone down in the quality of the materials they use in furniture over the last decade. Most of the furniture there now is for rental property/apartments. Looking for quality made furniture I wouldn't recommend Ashley Furniture.

Very nice

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Horrible, horrible, I regret ever purchasing from them. The couch was damaged and had a piece of plywood nailed to it.

They ordered the wrong furniture 3 times. Furniture came in broken ordered the part now for the 3rd time still waiting for it to come in. It’s been 3 months since I bought the furniture. Not worth the hassle.

Three times we've been given a date(Nov.14, Dec. 1, Dec. 10) for a sofa to be delivered. This includes us speaking to people to confirm delivery date along with texts, chat and delivery tracking. Once date arrives no sofa is delivered. No one from the company calls to explain why and we must always call them. Multiple calls have been made including complaints and we've requested managers to call back yet no one does. Before purchase was made we confirmed with the sales rep that all items would be delivered before the holidays and the rep advised everything would be delivered before holidays began. For the November delivery date, we called in as no one reached out and was advised date changed due to the sofa not at the warehouse for pick up. This was the day before the delivery was due. No one called us to inform of the change and we had to call in. The December 1st date we received texts and a phone call to confirm delivery and even tracking. Once our house was skipped on the tracker, we called in again and was informed the sofa wasn't at the warehouse. No one from the company reached out. December 10th delivery date was given via our call in to the customer service line. We spoke with an associate on December 1st who stated the sofa was to be delivered to the warehouse on December 7th and then to us on December 10th. We received phone calls from Ashley confirming the delivery date. Which we confirmed and asked if it was actually going to be delivered due to this being the third time. Ashley associate advised yes and didn't see why it wouldn't be delivered. Day before delivery, we called in and we're told now it's possibly on January 15th but no one is sure if it'll be actually delivered on said date. This furniture was ordered and paid in full on 8/29/20. We ordered a side table and matching sofa loveseat combo. We have only received the side table and loveseat. The sofa hasn't been delivered and no one can advise if it will actually be delivered. A case was opened in regard to Ashley lack of communication and lack of delivery for this sofa with their company. I spoke with an Ashley associate whom advised there were numerous notes about our calls dating back to October. She also stated that she personally had informed her superiors about the delivery issues but is still getting daily calls regarding them. This comment along with our experience leads me to believe the company doesn't care and is just accepting monetary funds knowing they can't deliver products. Also the company delivered the matching loveseat putting the consumer in a now difficult position. We feel we were scammed as we now have an unfinished set and no one from the company responds to our complaints. Basically Ashley has given us a partial order and has deceived us numerous time regarding the remaining order. We again ordered these items in August and its been over three months with little to no explanation from Ashley. Customer service advises the sofa is on backorder yet we receive all these calls and texts stating item to be ready for delivery. If the item isn't ready then why are we getting confirmation that it is? Where is the item? Overall we feel we've been scammed in purchasing an item that the company knew they couldn't provide yet accepted our purchase regardless. There is no reason why we've had to wait over three months and are expected to wait over five months. Yet there is still no guarantee this item will be delivered in January.

This is by far the worst experience I have ever had trying to receive furniture. If you're looking for a couch don't buy from here. I was told in the beginning of October my couch would be delivered by the mid to end of November. It's now almost the middle of December and they have canceled my delivery for my couch three times. I was sold a couch that they don't have in stock and have no idea when it will be in stock. Will be canceling my order and going somewhere else after waiting three months for my furniture.

Zero stars for Ashley Furniture. They are the worst company I have ever dealt with. Their Customer Service is non-existent. All I get is one lie after the other. If you want broken promises, this is the company for you. I'm wondering if I'll ever get the furniture I paid for three months ago! Big thumbs down for this awful company!

Hice una orden y llegaron con partes incompletas ahora que tengo que esperar !!🤦‍♀️ Y también con partes ralladas 😢

Buyer Beware - Furniture is delivered in a kit, unassembled. The most horrible customer service ever. First time customer, will never, ever return again.

Go somewhere else if your looking for furniture!!!!!!!! If I could put zero stars I would. Pretty much the worst service ever! Started out with a promised price by the salesman, when we started on the paper work he added 3 grand to the tota!!! We wanted it so we settled and payed for it because he said it&'s in stock and we would receive it in two weeks. Never revived anything and now there telling me I can&'t have it!!!? No manager will help!? No service. Go somewhere else