Ashley Store Lakeland, FL

Tim Cox is great. He was very helpful and understood our concerns and helped work through them. Very much appreciated. Also Omar was a great help.

Awful company when it comes to communication…after you purchase no personal contact whatsoever…just automated text

To be clear, this particular Ashley furniture store gets a 5 plus stars for effort and consumer treatment, when they're trying to get you to spend your hard earned money at their store. After they have your money, it's a totally different story and if you have a warranty issue, this will become very clear. Let me start by saying, when we originally purchased the item, I specifically asked the salesman about the warranty, because the recliner is for my parents. My parents are old and don't have time for things breaking prematurely and then having to negotiate a gauntlet, in order to get the item repaired. The salesman told me "if you have any issues, call us and we'll send a tech out to repair the item." Keep in mind, in the last 20 years, my parents have become die hard Ashley fans and even when I suggested going elsewhere for a higher quality product, I was overruled. Here's the short version of what I have had to endure thus far: - Go to the store in person and walk to the big front desk. - I speak with a female at the desk. I tell her that I have an issue with furniture that I purchased at their store and need to make a warranty claim. She blows me off, and in a condescending tone, tells me, you need to call customer service, we have nothing to do with the warranty at this point (true story). - I ask, so you guys cannot help at all with a warranty claim for a piece of furniture that I purchased here? You have nothing to do with that? She doesn't ask for any information, just says, "we don't do that, sorry, you have to call customer service." Well I'm not concerned that she's lazy and hates her job, so I'm not walking away until she clarifies why Ashley has nothing to do with a warranty claim for their furniture. I say, we purchased this a few months ago, it has an issue and you're blowing me off? She provided no guidance, just says, we have nothing to do with the warranty at this point. - So I tell her, the salesman told me if there was a warranty issue, Ashley would take care of us, as long as it was within the warranty period. In a most dismissive tone, she says, HE SHOULDN'T HAVE TOLD YOU THAT, IF HE'S BEEN AROUND, HE KNOWS BETTER! - Finally, she gets my information and says, oh, you purchased this a few months ago (I already told you this, don't look surprised). She says yes, it's within the first year, so you're covered by Ashley (is she kidding, you could have saved me a few minutes by just doing your job to being with). - Now I have to ask for the customer service number, she never offered it. Because, Ashley doesn't have anything to do with warranty issues, you must call a call center in India. - I ask for a copy of the original order, so when I call the call center in India and they ask a million questions, I have all the information. She blows me off and says, they just got an upgraded system, so she can't or doesn't know how to do that (not kidding). Basically, pound sand! After two days of back and forth with a call center in India (both by phone, text and email, they tell me...wait for it...we'll send you the part and if you can't install it yourself, just call us back!!! I'm so exhausted, I say, just send the damn thing! the part is delivered two days later. I'm thinking, okay they got something right...right??? WRONG, it's the absolute wrong part!!! So back on the phone to make another appt!! Maybe they'll get it right in 3 weeks when they send the tech to come fix it! It is appalling and insulting how they treat their customers. Shop there at your own risk. There are too many other furniture places with the same okay quality furniture as Ashley. If you buy something, especially something that breaks because of poor quality, be prepared to be told, we can't help you, call our call center in India. And for anyone who has ever dealt with a call center in India, they're incredibly nice and eager to help, but the language barrier with many of their English skills, are bruuuu-tal! Ashley is like the used car dealer of furniture, It's not the Ashley of 20 or even 10 years ago! Buyer beware!!!

My entire experience at Ashley was amazing and very professional.

Heidi was awesome she was there when I asked for help but didn’t hover over us and she answered all my questions Great Saleswoman

Had a great time at the store with Tim who helped me pick out an awesome couch. The delivery was seamless as well.

The employees in the store were great. The warehouse and corporate staff sucked.

Everyone was friendly, and able to help us find our new couch. I would recommend to everyone.

Our sales consultant, Ana, was wonderful. She listened to our needs and found the perfect piece for us. Everything was quick and easy.

Went to the Lakeland Store and purchased 4 recliners. I want to say that our Saleman Tim was fantastic. We spent over $3000. We asked for delivery and the charge was an additional $350. We opted to pick up. So now we will rent a trailer drive 50 miles to pick up and 50 miles back to unload and assemble. I feel this is ridiculous and will be headed out tomorrow to a different store to purchase my 4 recliners that will deliver for us. My husband is a 100% disabled veteran and I am no spring chick!! I will be canceling our order.

Beau was an absolute gentleman whose assistance was exceptional. He worked to find us exactly what we were looking for. Being from Fort Myers we were not even sure the Lakeland store could even help us with a purchase. But he made it so painless. He is a keeper, for sure. Thanks Beau. We cannot wait to receive our new sofa.

Great service 👏

Very good service

The guys were super fast and helpful, got here at a good timing and excellent service

My sales guy was awesome. Delivery was earlier than expected, which was nice. Delivery was communicated two days before and received a text when 45min away, that also included gps location for the truck. Smooth delivery process and everything

Paula Borges provided exceptional customer service. She was knowledgeable, attentive, and very professional. Her guidance made the furniture selection process easy and enjoyable.

The selection was outstanding we found just what we were looking for our salesman Sean Butter was very friendly, knowledgeable, and eager to serve us

The salesman Mr.Cox was very informative and helpful throughout the entire process. If and when I’m in need of furniture I will visit Ashley again. Excellent customer service!!

Very good delivery they kept you up to date and were very timely

Great job resolving a bad sitiation. Thank you!

My saleslady was great Delivery was a nightmare. Was supposed to be delivered on Sat from 2 to 5. Every hour starting at 5 it k Sept getting put back and hour. They showed up at 9pm that night and I told them I wasn't getting it at 9pm. I am very disappointed because this is my new home and I was having people over the next day and now no couch. Very bad

Came in and financed $4.3k worth of furniture, only to find out while double-checking the receipt that there were pricing differences from what was agreed upon in-store before finalizing and signing the papers. We reached out to the store to verify discrepancies and after some investigation they said there was a tagging error where the price in the system was incorrect. In short, we were overcharged on items above the price tag shown and agreed on in store to make it look like we got a discount of the promotional $700. Chandler, the sales representative said he will recalculate and correct the error; He also sent a text message saying he was “not trying to be shady” and apologized and informed us that he’s trying to work on the order. We called multiple times to get a follow up and kept being told that Chandler and the manager was busy with other customers. We left our number requesting to speak with the manager 3 times. All day we were told we would receive a call back — but the store closed and no one was able to fix the error. That alone tells you everything you need to know about the store. This stuff happens all the time and it’s just another Thursday for them. Either that or they’re being trained to do these shady things and everyone is in on it. We ended up driving to the store the next morning right at opening. When we arrived, the sales personnels including the manager were all standing at the front waiting for customers — which was frustrating, because the day before no one could “find time” to call us back about a major pricing issue, yet the next morning the staff was available at the door instead of working to resolve the discrepancy. We were upset that what they called a “system error” was not being corrected promptly, nor was it being taken seriously. Manager John did not introduce himself at first and only stepped in when it became clear the salesperson could not resolve the issue. When the manager finally came to talk to us, no apologies was given and instead implied that we were trying to get part of the furniture for free, repeating that “errors happen” and that it was being corrected — with zero sympathy. He claimed that it usually is too late to correct the error but is doing us a favor and fixing the mistake. This is not a favor he was providing , it was illegal business practice if he chose not to honor it. We also checked online what the pricings are, and found out it was $400 cheaper for a dining table set. Manager was unable or willing to match the difference and stated “it is not their job to shop for their customers” meaning, they don’t care about customers, only commission. We were given a claim number and told someone will reach out within 72hrs, no return, no compensation, and no good customer service after purchase in store. It seems that the manager lack responsibility to check his location’s system and to address issues promptly and with care. Chandler did try to do his best it seems but still lack training. PLEASE think carefully before purchasing from this location, where overlooked pricing seems to be insignificant issue to be given attention to. Double-check every prices before signing anything and DO NOT TRUST THEIR SALES REPRESENTATIVES.

My sales person was very helpful she was able to tell me about the quality of my purchases. Very please.

NO, I didn't receive all of my Furniture!! And I canceled my lovsit and I'm still getting charged for it Scott Manthe

Very good experience.

Mónica Zúñiga was an excellent sales representative and was of great assistance.

If I could give this review zero stars I would. I was very disappointed in the delivery service. They came to our house and was piece was missing. Then we they were supposed to deliver the missing piece the delivery team brought the wrong piece. They left it at the house. Then another day a crew came to pick up the incorrect delivery. I keep letting MULTIPLE emails and texts about delivery dates and every day it changes. This delivery should have all happened on ONE day but now instead my family has to coordinate 4 different visits from Ashely. Their customer service line is horrible they did not have a supervisor on shift and did not help. The unfortunate part of this whole experience has been the fact that we had a good experience checking out and purchasing in store but everything after the fact was horrible. I have been purchasing with Ashley furniture for years but now will never again due to my poor experience and their horrible experience.

Excellent Service!!!

Excellent customer service and assistance with my needs. Friendly and profesional sales person. Store set up is an invitation to visit and buy good quality furniture. I strongly recommend it.

We bought a sofa from Ashley then a few months later we also bought the matching recliner. We love the sofa and now also love the recliner. The communication about the recliner delivery was amazing. We knew exactly when it was coming and the guys who delivered and set it up were efficient and took all the wrappings with them.

Outstanding ! Great service from Heidi, great selection. And the delivery was spot on. On time, set up was completed in minutes, and they were both very pleasant. Thank you ! My father loves his lift chair, and now we can worry less, seeing that he is 92 years old. Thank you again.

The delivery was quick and efficient. Was not satisfied with the wrong sized slats being delivered. Now I have to wait another day to sleep in my bed. I appreciate the delivery workers for all their hard work and handling my pieces with care.

Our sales person was excellent. He was patient, caring, answered all questions.

Excellent experience with Omar today! I wanted to buy my dad a power lift recliner before I visited him in a few weeks. My dad went to Ashley and picked out what he liked and Omar helped me purchase it over the phone. He was so kind and so patient as we did a long distance transaction. He was even patient while I was having issues paying through the email link he sent me. And the best thing of all was Omar made it really easy for my dad and that brought us both great joy and peace of mind. Delivery will be quick. My dad will have his much needed chair in 3 short days and everyone is very very happy! Thank you so much Omar! Your patience, kindness and customer service is much appreciated!

I’m not gonna lie these reviews are dramatic, I just wanna say thank you for ordering my mattress online for me last minute before closing too andddd it arrived on time and perfect thank youuu, yall gotta learn how to shop

I am beyond angry with this place. I went in almost 45 min before they were closing to look for furniture. I was approached by a girl and i told her i was not purchasing anything today we were just starting our search for new furniture. She had informed me they could see what i pre qualified for without doing a hard hit on my credit. I told the lady if i found something i liked i would be up to doing the pre qualification check as long as it was not a hard hit. She let me and my mom look around and 10-15 minutes later came up to us again asking me what i wanted to do since they were closing soon.30 minutes before they closed they were trying to rush us out the door. They had the doors locked and were trying to clear out. I understand wanting to go home but 30 minutes before closing is crazy. I told her i would be up to doing the pre qualification check and she brought me to a computer. Turns out she just skipped over the pre qualification check and went straight to the hard hit on my credit check despite me telling her i didnt want to do that so she could push me to buy. Now i have a hard hit on my credit which doesnt seem like much but im trying to build my credit since im a young adult and dont have a lot of history. Im just highly upset she ignored my request and everyone in the store was being super pushy to get everyone out of the store way before closing. Not great customer service and even though i found a furniture set i loved i will not be purchasing anything from this company simply due to the customer service i received.

Great service and personality by the sales man at the Lakeland, Florida location. We were able to find what we wanted and, understand the sales price, the purchase, from quality to delivery, and are looking forward to the arrival on Thursday. My sister and I can't wait.

I went to Ashley Store and my experience was very frustrating. At first, they told me I couldn’t do a pick-up for my order, which already made things complicated. After adjusting to that, now they tell me that actually I could have done a pick-up all along. This lack of clarity and communication shows poor organization and unreliable service. Customers shouldn’t have to waste time because the staff gives out inconsistent information. I’m very disappointed and would not recommend this store to anyone looking for clear, honest, and dependable service.

We bought a kitchen table, 8 chairs, a love seat and a couch from them late August/ early September. The items were delivered about mid-September. The same day they were delivered I made a claim that the kitchen table top had wear marks on it, the backing on the couch is stretched out and is loose and has a staple coming through on the top and the love seat has loose stitching. I called the store that day to say we needed to set up an exchange. They said I needed to call another number. Call them and they say the only way to file a claim is by texting a number. Text that number and crickets ever since. I called the 1-855 number back and they gave me a website to go to. Utterly despicable business practices, extremely over priced furniture for the quality you're getting, and NO customer support after you take delivery. Right now my entire dining room is taken up by a table we can't use and 8 chairs(which will probably be damaged as well) still on their boxes. DO NOT BUY ANYTHING FROM THIS COMPANY AS THEY ABSOLUTELY WILL NOT HONOR THEIR WARRANTY OR PROVIDE YOU WITH ANY SUPPORT POST SALE WHAT SO EVER. AVOID AT ALL COSTS. UPDATE 09/24/25--I have emailed as per the owner's response below and waiting on a response from them. I will not accept "repairs". What I will accept is new furniture that is up to my standards for how new furniture should be when it arrives. I made my claim the same day it was delivered and right now I have all this unusable furniture taking up my living room and kitchen. I put my contact info in the email. Contact me ASAP to schedule delivery and pick up.

Chandler was a fantastic when helping us search for the perfect couch that would fit our space! He made the process seamless and never pressured us once into making a decision! Highly recommend him for anyone looking for a great representative to work with!

Marie did great helping find what I wanted and Omar did a great job helping with payment! Will shop here again!

Let's just say the furniture is not bad but the customer service is lacking. Spent over 3000.00 dollars on living room furniture. The inside of the audio unit had staple exposed that cut my grandchild. I went into the Lakeland store N 98 complained and Makayla put in a case number to get it repaired. Called customer service 3 business days later to see when someone would repair it but they had no case created so I had to create my own case. A week later got a technician, Jim out who stated he was unable to repair the upholstery and staples poking out as he could not slide the drawer out as the tract was broken. He ordered parts to repair the tract (mind you this is a brand new 600.00 dollar piece of furniture) Should of automatically been replaced! The parts arrived a week later then a week after that (today 08/23) the technician, Jim came back to do the repair. He broke the tract off the drawer to remove the c drawer then realized he had the wrong parts and would need to order more. He left the audio unit with the drawer closed and unable to be opened while we wait for more parts. I went back to the store the same day to complain and ask for my money back or a new audio unit. I showed my original sales rep. Paula the pics of the now broken unit and spoke again with Makayla who stated she would email leadership about getting a replacement piece and it would take 48 business hours. She gave me my case number and a number for customer service to call. I called and spoke with Khy today at customer service who stated she had no knowledge about the replacement of the unit just that the correct parts were recorded and should be there in 7-10 business days then a technician would be back. I also called the Brandon warehouse and spoke with Michelle who stated no one emailed her with a request for a replacement and that the store would need to provide an order number for any replacement. Called back to the store spoke with Makayla again who assured me an email was sent to leadership and it takes 48 business hours to determine if they will allow a replacement of the broken audio unit. So now we wait.......

Fun fact, using customer files to contact a customer on a personal level is actually a violation of privacy laws….. I hope Bridgett has been fired from whatever location she was at. Also, the quality sucks. That’s a PERSONAL review. Ashely used to be sold at rent a center. How they lived up to top quality baffles me. It’s always been junk. Now it’s over priced junk with bad employees.

Ashley furniture has been taking forever with my case ,came in store wanting answers about my claim and why they are dragging their feet. I was gonna write a bad review to BBB but thankfully i got assisted by The Store manager Omar and he honestly took all my frustration face on but helped ended up putting my faith back in ashley furniture.i will be buying here from now on.

The team was very helpful , the manager umar was very helpful as well

We went into the store and no one came to help us . I will never go there again

I’m not one to normally comment on anything But dealing with Ashley's Has truly been a nightmare. Me and my husband were so excited we bought two dressers and two nightstands But as the delivery was expensive, we opted to pick it up. And we did finance And with the financing, we also paid extra for protection. Right when we got home and I opened one of the nightstand boxes it was broken and Unusable. I documented it right away because I know how warranty and works Seven months later, I’m still fighting to get a new stand that has never once been used They keep denying it because they claim it’s not covered even though one of their techs came out and said, I needed a new one. I am paying for something monthly I cannot use at all And they still refuse to help me they just keep sending me through more and more loop poles And it really is so sad Because we just want a new nightstand Since it was opened broken

I ordered a new sofa and recliner on July 30th with Paula and was advised that both items were available for delivery the following wednesday(August 6th). When it came to getting my delivery confirmation I never received one and figured I wouldn’t cause it didn’t show my phone number on my order slip. I had to call customer service and see what was going on. I was told they could not deliver my items due to availability until the next Wednesday(August 13th). So I wait till a few days before then to get my confirmation and again got no confirmation. So I called once again. I was told only 1 of my items was being delivered out of the 2 and they couldn’t deliver the other item till the next day. Which doesn’t work cause I already took time off for my delivery on the 20th. Now I’m having to take additional time off and lose more money due to poor communication between the store and the warehouse. Very dissatisfied as with my experience

Awesome salespeople. Treated with respect and knowledge of the product. Will shop there again

Chandler flowers was a great help and definitely helped answer all my questions trying to find a new bed and frame. He was very professional and did his best to get me into the right selection for mattress and frame. I highly recommend chandler for service.

Delvin ….He was awesome! Visited the Lkld store looking for couches and he helped me look for the color of couches I wanted then once i picked them out he went to see if there were any extra discounts or sales on it. I got an additional $300 off.. I’m a happy customer thank you for helping me..

Very helpful and knowledgeable

I do not recommend Ashley furniture. Bought a new sectional a year and a half ago and the cushions are completely worn down to nothing. Bought the extended warranty and they won't do anything about it. So 5k later the couch needs replaced!! They definitely don't stand behind their products!!

Great location very friendly staff, typically sales folks follow me around places like these and it can get annoying, not here though. At least not for me. Ended buying a Lyncott writing desk for my wife for work from home. Went to a bunch of furniture stores and this was by far the best quality and size for the price.

Wasim Browne (Sales) was so patient and helped us in finding the sofa we like and Paula Borges also in sales assisted us when we visited Ashley's furniture again as well as Omar Ortiz (Sales manager) assisted us in finalizing the sales for our beautiful sofa. We had a wonderful experience during our visit to the store. They were all so helpful, professional and knowledgeable regarding their products. Emilia is a contemporary and modular design that allows you to arrange it in different ways to fit your available space at home. In summary, if you're looking for a versatile, stylish and comfortable sofa set with the look of leather and the flexibility of a modular design, the Ashley Emilia collection is likely what you had in mind. I highly recommend the store and people and this product to anyone who's meticulously inclined to get the best that they can get from a sofa collection.

As a business owner myself I try to give benefit of doubt, I try to be lenient with employees or any interaction within a company when I myself am frustrated. This process has been nothing less than discusting, fraudulent and unethical in various ways. We have been dealing with a process from the " warrenty claims" and ashley store front for over 5 months now. Their furniture protection is absolutely underwritten to trick and give the appearance of a well covered protection however when you purchase a SET as we did 2.5 years ago, and they now discontinued the set, you are out of luck! Find something that matches is a joke and the amount rendered is also a joke as prices have increased significantly.we went in store to try to find something as I do love the set i have, no luck. So we decided to go online to purchase random things we dont need and have a company repair our bed, that cost us $265.98. Guess what!! You cannot purchase online with the credit lol!! So back to the store we went to pick out more random things we don't need. Now that we did that June 3, we have had two ottomans delivered without the legs that attach, had to reorder them via the claims dept. We are still awaiting lamps almost 20 days later as they are at the warehouse with a label created , just stagnant. Here i am sitting on hold today as I type this up and " Chandler" in store is giving me all the wrong answers and LYING 🤥 about the it being FED X as the one at fault claiming a label was never created. Omar finally gets in on the activities ( floor manager tonight) seemingly assisting people for 21 minutes while im on hold. He gets on the phone and pretends he cannot hear me. This is laughable at this point and I can't be mad when I hear laughing near Omar via the phone. So eventually he hangs up but not before he calls right back for a quick recovery, I answer and have to question the insanity, I dont even care about the lamps at this point but surely this can't be real customet service right?? Surley when I get frustrated the direction of questions wont be why????right??? But nevertheless they are, Omar seemingly can write up a new order now, shocking !!chandler will need to be educated on that part now. Im over the lamps im over the disgusting cust service however im not shocked as they seem quite bored at this location, when we have been in the ratio of client to sales rep is low.

Marie and the sales manager Omar were amazing!!! They were so helpful and really made our bed purchase experience so easy and efficient!!!

Marie was amazing. She helped me get a great deal and made the entire experience a breeze.

Tim was very helpful and listened to what I wanted and was able to find me something that I loved and was within my budget!

Our salesman, Victor did an excellent job of answering our questions and giving us space to look around at inventory by ourselves.

⭐⭐⭐⭐⭐ 5-Star Experience! This is my second time visiting this store—even though it’s not the closest one to me, I made the drive all the way from St. Petersburg because I knew I’d get the best customer experience while shopping for furniture for my new home. And once again, it was absolutely worth it! Huge shoutout to Anthony, my first sales associate, who helped me pick out everything I needed for the kitchen, living space, and bedroom. I especially appreciated his detailed guidance while choosing my new bed and mattress. I had a ton of questions (probably more than most!), but he answered every one of them patiently—in person and via text. Even on his day off, he coordinated with Tae, another incredible associate, who stepped in seamlessly and made sure I was taken care of. Tae was super helpful and made the process smooth and stress-free. Thank you both! Big thanks also to Mr. John, the General Manager, whose attention to detail and personal involvement really stood out. He went above and beyond to ensure I received the best possible deal. His customer care is unmatched. Last but not least, thank you so much to Ma’Kayla and Rebecca (Acima) for working hard behind the scenes to accommodate my delivery dates—even when we had to rework some items at the last minute. Your patience and commitment made all the difference! Overall, I’ll absolutely keep coming back for the exceptional service and care I’ve received. Thank you all for making my home furnishing journey such a great experience!

Great people, Layra was great. Very understanding help out alot made it feel like you are dealing with family

Nice place to buy furniture they will match online prices

A very good experience. September was very kind in helping us to find exactly what my husband needed in a recliner before his surgery.

Beau was wonderful took care of all my needs and helped me purchased a l couch , amazing customer service

Beau Balajadia was my sale advisor. I love the way he showed everything i was looking for and then stepped away. Came back to make sure I had no questions then I started conversation of others things HP stuff. Well he was very patient and caring of my needs as a salesperson. Very awesome made me feel comfortable with my purchase. I can't wait to receive it. He was the best.

My sales woman Layra was great. She was patient with me and helped me with all my questions. I have purchased just about everything for my home from Ashley and have been very satisfied with all my purchases.

Today I had an excellent experience with Paula K, she was really informative and explained everything on detail, also the amount of patience she showed me, i like the fact she is so helpful at all times and no pushy at all. I will always go back to her.

Delvin provided excellent customer service. The process was quick and all staff at store were very knowledgeable and helpful.

I furnished my entire home and purchased all the furniture from this store. I was assisted by a representative named Paula Keener. I called and messaged her many times, but she never responded. However, during the sales process, she claimed to be a very professional person who would be attentive to all my needs. I spent over $10,000 at the store, and the cocktail table I purchased was shipped via FedEx, unassembled, even though she clearly told me that everything would arrive assembled and that I wouldn’t have to lift a finger. That turned out to be completely false. She has since ignored my calls. What a poor representative and unprofessional person—she is giving your company a very bad image. On top of that, the table arrived damaged on one corner, and now I’m being told that I have to personally bring it to the store, even though I paid over $1,000 in extended warranties. I absolutely do not recommend this sales representative, and the store has offered no real solution. Customer service is terrible. Remember: PAULA KEENER is the sales representative.

Anthony was helpful and kind

Excellent sale experience, just waiting for the delivery

We had a very good experience there. September was very helpful.. The only bummer was at our coffee table, had a crack and at the stone.

The manager and the staff member that helped us were very friendly. The staff member was very friendly and encouraged us to try all the couches before making a decision. I am glad we chose Ashley to get a new couch.

Had such Excellent Service with helping me Choosing my Sectional Sofa. A Big Thank You

Unfortunately, it hasn’t been a great experience. At first, i wanted to purchase a mattress online with my Ashley Furniture card and have it sent to my brother’s house in Florida (I live in NY) because I will be staying there a while. According to the policy, anything purchased online has to be shipped to the billing address, I couldn’t send it to my brothers not even if it was a gift. Needless to say I went to my brothers, there was an Ashley store near by in (Lakeland) and so I ordered my mattress, frame and a mattress cover protection. I received my mattress and frame but the cover was delivered with the wrong size. I tried to exchange it at the store, they wouldn’t exchange it because they either didn’t have it online or that the warehouse was to contact me 72 hours and will arrange to have the exchange done (also not aware that the warehouse was closed Sunday and Monday). I don’t receive a call but received an email asking for proof of purchase. I sent the proof and the which took another two days later received a text saying that the exchange will be on the May 28th. The delivery took place on the May 17th. To conclude, as a customer I was not satisfied nor accommodated for the error made by the warehouse. I would like to add that the salesperson was very helpful with my selection on the mattress.

Layra was amazing I pick up my new dining set on Thursday!

Manuela provided me with excellent customer service. She was able to secure my order and answer my questions in a timely manner. She even loaded the heavy boxes of flooring into my vehicle. Job well done!

The experience was great the sales staff didnt push me on anything they helped me make a decision based on the knowledge they had.

Very good experience. Went in several months ago to browse and get price ideas. Returned and purchased the Omaha series. Anthony was exceptional !!

Thank you Amelia for your patience and an awesome experience.

Great service

Great customer service. The sales girl wasn't pushy. One felt no pressure. Keep up the great job.

My sales rep was very pleasant and easy to work with..Her name was Auria(spelling in ?) THANK YOU! Rhonda E.

Thank you so much Anthony G for being patient and taking you're time this is my new store for furniture

Awesome customer service

Great service

Wasim was terrific. We have a California King and our existing bed broke. We didn't realize how difficult it is to find a Cali King frame. Wasim showed us several different options and helped us find a bed we love.

Very disappointed in service asked for a fireplace with the entertainment center, and they didn’t deliver it and now trying to tell me that I didn’t order one with a fireplace went here and spent extra money when i could have bought it cheaper someplace else. Do not recommend going to this place

We had a fantastic experience at Ashley Furniture thanks to Layra! From the moment we walked in, she greeted us warmly and genuinely listened to what we were looking for. She helped us find the perfect mattress that fit both our comfort needs and budget. Beyond that, she went above and beyond by helping us schedule a convenient pickup day, making the whole process smooth and stress-free. Layra was professional, kind, knowledgeable, and truly a pleasure to work with. If you’re shopping at Ashley, ask for Layra—you’ll be in great hands!

Amelia Martinez was such a joy working with me very impressed first time I have been to Ashley's and will return great selection and Amelia was so knowledgeable.

Just bought house and was in search for quality furniture, came to Ashley’s in north Lakeland and had the pleasure of working with Aria! Hands down would return again! Not only did I get my dream furniture but Aria was the absolute best!

Great service. No pressure sales!

Everything was beautiful. Thank you so much for your fondness and support in finding just what I needed.

Great experience. Andrew was my Sales Pro and he delivered great service and advise. He was very helpful and knowledgeable.

Great service found exactly what I needed

The customer service was excellent and very professional

Great customer service and overall experience! Amelia & John were AWESOME!!!

Thank you Tim for taking the time.

Ashley Furniture in Lakeland was a great experience. Our Sales Associate Marie provided excellent customer service and would highly recommend her for your next purchase experience.

Great service and great customer service

I had my second great experience here at Ashley’s. Marie was an amazing sales lady. She was helpful all the way until the end. She gave my husband and I great recommendations and our space to think about our options. I give her a 20/10 when it came to customer service. Great experience. Thank you so much for your time Marie.

I would not recommend! In store customer service is good however, There customer care service over the phone is very poor. Yu pay for warranty and they have a terrible communication, poor service. Work orders not put it. Furniture arrives damage and yet again I am still waiting on a resolutions 2wks later.

We had a wonderful experience shopping at Ashley furniture. The sales person was very knowledgeable and told us everything we ever wanted to know about the pieces of furniture we were looking at. We will be sure to go there for our next furniture purchase.

There’s 1 million places to buy the same bedding. We already had an Ashley card so we just made it easy we thought and bought from Ashley. We will never buy a mattress from Ashley again. Would not recommend.

Great customer service. Any questions I had Regarding pricing and services were answered thoroughly and promptly. Victor Hollingsworth over at the Lakeland, Fl location was very helpful and extremely patient as I am a very indecisive person and often go back and forth before making a purchase. He is truly a great salesperson and helped facilitate my experience there. Thanks to him I now own my very first beautiful Ashley furniture couches.

Went in to see if a piece was on sale and wound up buying some accent indoor plant pots. Service was great and friendly.

I had the blessed experience with Larya, Rebecca and John they help me with all my new furniture for my new Journey. All I can say is thank you, thank you and more thank you

Store employees have been amazing. Only thing I’m not happy with is the warehouse. Was supposed to pickup loveseat and rocker recliner last week. I called the day before pickup. Loveseat was there, chair expected next morning. Called after a few days and no chair and no loveseat. They had moved out inventory and so no furniture

Layra was very helpful. She helped me find a sofa that was what I wanted and in my budget.

My experience was not very professional this time around I was notified exactly 15 minutes before my delivery would be received and was told that it would arrive in approximately 9 minutes. I work at 15 to 20 minutes away depending on traffic

worst customer service i have ever had i can not even buy online because my billing and shipping address is different. over 20 people from customer service have failed to help me. My issue has been resolved and I am very happy

Wassim was great!

Aria provided excellent customer service!

Amazing service!! Paula was so helpful

Our experience was excellent. Wasim was so attentive and helpful. He made it so much easier to find exactly what we were looking for. We were there choosing furniture for an entire two bedroom condo and we left feeling very happy and confident we would not regret the choices we made.

Layra made the process from walking in the door as smooth as it could be. No pressure on anything at all. Thank you very much

Highly recommend Ashley Furniture. Marianna and her manager were helpful and professional and did not hover or pressure. Extremely pleasant shopping experience. Thank you

Great store with a wide range of furniture selections. Found what we were looking for.

Absolutely horrible service there. We had our bedroom set delivered Friday. The footboard and the rails came broken so the delivery driver took them back. The delivery team did not put the rest of the furniture where we asked. The delivery team moved one mattress out of the house and set it on the ground. Then they said they would not take the mattress because it had leaves on it and it was dirty. We called the person who took care of us Aria and she said she would take care of it. My husband and I called the customer service center and those people said someone would call us in 24 hours. We didn’t hear anything Saturday so we called Sunday. That customer service person then told us we would receive a call 48 hours from Friday about bringing us a new bed. It is now Monday and no one has reached out or anything. I’m sleeping on a brand new mattress on the floor. I paid over $5000 for new furniture and for everything to be done right. This is an absolute nightmare. Save your sanity and shop for furniture somewhere else

Good salesman, good selection but not what we were looking for

September was amazing!! North Lakeland Store.

I had an amazing experience picking out my furniture with Victor. He was very kind and I appreciate how great he was at helping me find exactly what I wanted and was looking for. I purchased a table and chairs along with a mattress, bed, side table, and bureau. I also liked how the store was set up. I had looked at another store previously and didn’t like that all of the items were scattered about the store. At Ashley’s, I was able to sit on mattresses one after the other as they were in a large section together, which made it easy to compare items I was looking at. When I need new furniture in the future I will definitely go to Ashley’s and hope that Victor can assist me again. Thank you so much!

Great experience!!

I found the perfect sectional sofa at this store. The staff was great, especially Anthony he displayed good customer service.

Wasim Browne is an outstanding associate. He is patient, kind and professional. He is definitely an asset to Ashley.

Amazing customer service. My sales rep was very helpful and informative.

Great service!

You can’t ask for an easier process and experience then what Victor can provide. No pressure, knowledgeable, and patient. Ask for him first next time you visit.

Our saleslady directed us to exactly what we wanted. We asked a few questions and what she didn’t know she immediately found the answers for us. It was a very pleasant experience.

Very helpful and patient.No pressure

Wasim was a great salesman! I came two days in a row to look at a sofa and ended up buying an entire living room set! He also assisted me in loading the furniture into my vehicle! Thank you so much, I appreciate the excellent customer service and buying experience!!!

Service was very efficient and helpful

I purchased a bedroom set with my salesperson Victor Hollingsworth. He answered all the questions I had and even gave his opinion when needed. Lovely store and helpful people make Ashley a wonderful place to shop.

Good selection and prices. I liked the sales people who assisted me. No high pressure and they were knowledgeable about store inventory.

Beau is a helpful, patient salesperson who is very knowledgeable about the furniture in the store. We’re looking forward to the arrival of the chair he recommended to us based on our needs!

We've been back to the Lakeland Florida location multiple times to purchase furniture. We"ve been pleased with eveything from quality, price and delivery, plus we really enjoyed great service and communication from our sales person - Heidi! She's been super!

Victor is a great salesman! Lets you browse, offers many details on the furniture, no high pressure to get a sale. Was a great experience and happy with the quality of the furniture we chose!

This is a review for their phone customer service they have the worst service ever! Incompetent people working there. Sucks because the people at the store are nice. But they like to add all this extra fees on your bill. Always check. Never ever buying from this company until you fix your customer service via phones and are honest with your customers.

Went there with my Son. He wants a new sofa. Was not impressed with the furniture if you're looking for just every day use it's good but it's not high quality.

1.Salesman and selection awesome. 2.Delivery and assembly not. Will update if solved. Update: 3.The 1st repair person ordered parts. 4.The 2nd repair person fixed the issue. 5.Customer service line is overseas, spoke very poor English, and could not give any answers because they had no decision making authority. Not likely to do business with again.

Thanks to Paula's help we were able to pick out furniture for our new home! Paula was very patient and knowledgeable. 😁😁

Purchased 4,000 dollars worth of furniture and was guaranteed a delivery date for Dec 27th showing that the items were in the warehouse. Delivery date comes, and I have to call them to figure out why my furniture hadn’t been delivered being that no one called to that day to say “we’re on the way” finally a rep tells me that my date had been pushed to the next year January 14th and a manager wouldn’t even come to the phone. Furniture is great quality. But the way they do business is absurd! & unprofessional. They’ve made my moving process hell!

Came in this morning and spoke with Paulina. Went over the numbers and the length of financing for the living room set we were interested in. Went home to measure and stated we would come back. Went back later that day to purchase and set up financing and delivery. They ran my credit and issued an account only then to go over the receipt of fees afterwards. The figures were not the same nor was the length of financing or the need of the down payment. Apparently there is a 2 percent fee due that was conveniently left out of the conversation. She played confused and got the manager, Trist who should be a used car salesman. Good furniture but will choose to give my money to another company that values their customers.

Keep your receipt and pay attention to your bill when it comes if you finance through them. I received my first bill and it was $140 more expensive than my purchase. Of course I couldn't get anyone on the phone to help with the issue, so I ended up having to file a claim with the bank they sent my financing through. The sales people were super friendly, and they push you to give good reviews to mask the poor service/poor reviews on the back end. Save yourself the headache and shop somewhere else.

Aria was ABSOLUTELY WONDERFUL to work with, she listened to what we wanted and we were able to leave satisfied and happy 😃! We will Definitely ask to work with her again!

I went in the store nine minutes before they close looking for an accent chair that I needed before Christmas, and not only found the best price , but the perfect chair. Customer service was excellent and very professional.

(Translated by Google) Nice attention ✨️✨️✨️✨️ (Original) Linda atención ✨️✨️✨️✨️

I bought a bed and was told by salesman the delivery people would remove old bed. I found out when they delivered that was not true. Salesman said he would make arrangements with someone he knew & call me before the end of the day Thursday. Friday crew arrived, saw old bed was not removed & left. No advance notice. After several calls I was told they would be here Saturday. I paid to have bed taken apart & removed. I went back to store and talked to very nice, helpful store manager. It will be set up but who knows when? Low score for miscommunication from sales people & delivery department.

I've always had good luck finding furniture at Ashley's. Recently, I've been looking for living room furniture. I lucked out again. The floor salesman, Victor, stayed with me until I found what I was looking for. I appreciate his patience and courtesy. I attribute my final decision based on his excellent salesmanship. I'm very happy with my sofa. Maggie T. - Lakeland, Florida

I’ve had the worst experience with Ashley Furniture in Lakeland. On Nov 2, 2024, I paid in full for a bedroom set that was supposed to be delivered the next week. Only one dresser arrived, and I was told the rest was on backorder. Finally, on Nov 23, the rest was scheduled for delivery, but it was the wrong bed and missing side rails—all due to the sales rep Tim not ordering it correctly. I spent nearly two weeks dealing with finger-pointing between corporate and the Lakeland store. I was forced to pay more for what was supposed to be ordered originally and promised my bed by Dec 16, but now the delivery is pushed to Dec 26, and Tim hasn’t responded to my messages. Meanwhile, I’m sleeping on a mattress on the floor despite paying in full for the bedroom set and the extra for setup and delivery. This experience has been beyond frustrating, and no one has done anything to make sure I’m taken care of. I needed another nightstand but will never order anything from Ashley Furniture again. I hate writing a bad review but I’ve had enough and feel I’ve been treated extremely poorly from this store and its staff.

Are you making a delivery of our furniture today?

Excellent service with my sales rep

September was really helpful. Great store. We found what we’re looking for with ease.

(Translated by Google) I bought some furniture on 10/11 which was delivered in poor condition, broken, dirty, with nails on the outside, notably not new. However, the driver on the day of delivery refused to return them, saying that he could not take them, that he had to call the store and another person would look for them, a serious mistake because now they do not want to change them, but only a part of the furniture and the rest that It is dirty and in poor condition. Have a technician fix it. Well, I bought some NEW furniture, not to be repaired. Christmas is coming on this date and I am with this furniture that even smells bad. What a disappointment, I already feel more than frustrated. (Original) Compré unos muebles el día 11/10 los cuales fueron entregados en malas condiciones, rotos, sucios, con clavos afuera, notablemente que no están nuevos. No obstante el driver el día de la entrega se negó a regresarlos diciendo que él no podía llevárselos que debía llamar a la tienda y otra persona los buscaba, pues grave error porque ahora no quieren cambiarlos si no solo una parte del mueble y el resto que está sucio y en malas condiciones que lo arregle un técnico. Pues yo compré unos muebles NUEVOS, no para que sean reparados. A esta fecha va a llegar Navidad y yo con estos muebles que hasta mal huelen. Que decepción ya me siento más que frustrada.

NO CUSTOMER SERVICE!! I would Never buy from them again!!! We purchased a whole living room set and had a problem with an end table. When we arrived to pick it up at the store one of the end tables was completely broken. They never said a word. We had to point it out. The manager wasn’t there to take care of the problem. He called us and said he would take care of it. Never heard back from anyone. Had to go back to the store to get it taken care of. You cannot call the store. All calls are sent to an offshore call center in the Philippines. There is No customer service.

Anthony & John went out of their way to assist & answer all our questions. They were professional & personable. We enjoyed the entire process!

We bought a dining room table and had such a great experience with Aria! She is the BEST employee there. She was very patient with us, and answered all of our questions. Thank you Aria!

Was great to shop there. No one was overly on you pressuring you to by or following you around . Everyone was so nice and our sales guy Delvon was amazing nice . It was a very good experience shopping there. Thank you. Will be shopping here in the future! 😊

My sales person was very knowledgeable and Super sweet and helped this sale go through smoothly and quickly.

I spoke with September in Lakeland Fl to fill my order over the phone. She was very personable, enthusiastic and helpful. She also had a very happy attitude.

Heidi was awesome. She took care of our needs and then some. Ty

It was easy to order furniture for a new home out of state and have it delivered upon our arrival. Wasim was great at processing our order and arranging delivery.

(Translated by Google) Very kind, especially Amelia, excellent advisor, patient, helpful and speaks Spanish, congratulations (Original) Muy amables especialmente Amelia, excelente asesora, paciente, servicial y habla español, felicidades

Great experience! Delvin Lampkin was professional, kind and extremely helpful answering all my questions and was nice enough to listen to my story about losing all my furniture in the hurricane.

We had a great experience at Ashley. Tae Sung Kim who helped us with our search for sofas and chairs was a wealth of knowledge on the inventory and was very helpful. He was extremely pleasant and a joy to work with. We will be returning.

We had a great experience selecting new furniture with Aria. She was very informative and patient.

Kept changing the delivery date and wasted my time because they cant get their stuff together.

Easy sell. Did research pre-visit. Recommended way to shop. Sales representative took good care of us.

Great place to shop for furniture, Heidi greeted us at the door with a nice smile and made us feel welcome. Lots of choices to pick from, after choosing our dining room table and chairs Heidi's experience and knowledge made it an easy process to get the paperwork done and we left the store very happy and satisfied.

Where do I start. After 4 bad deliveries to a brand new home which took over a month. Broken bed backboard, broken drawer of the bed, broken railings, different color drawers for the bed, and terrible customer service from the corporate level all the way to the store level. Then they have their customer support off shores, 1st can't hardly understand the people, they read like robots from a script and all they say is we understand your frustration. This furniture company is a joke. I'm actually going to say if you are looking for any compensation from this company for anything they did wrong by far many of times, ughh get ready to sit and wait till they know you've called over 150+ calls and put in 50+ complaints then they will maybe cover you by waiving the delivery fee. Complete Joke for a company. 2 months I've been battling them and still NO PROGRESS oh yeah and still NO COMPENSATION. I will not STOP until something is done. They want you to get tired so they can sweep their mistakes under the table. Not with me. If i can help them close down or lose business that's what I'm going to do until they start taking care of their customers the correct way. Don't recommend you buy a pillow from this company. Beware TERRIBLE CUSTOMER SERVICE AND TERRIBLE FURNITURE COMPANY IN GENERAL. Don't buy furniture from this company. 👎👎👎👎👎

Went into the store a few days ago and seen something we really liked but the salesperson we dealt with then was just too pushy. Went back today knowing what we wanted had a very nice gentleman named Wasim who helped us. Can’t wait to get our new dining table

We had a great salesman, and the delivery was very fast and efficient. Would definitely recommend checking them out.

Awesome experience thanks to Mariana.

Salesman was great and helped me with what I needed

Good experience sales associate was very helpful

Tim at Lakeland store was very knowledgeable and helpful. He helped quickly and professionally with two separate purchases. We highly recommend asking for him. We love our furniture and appreciate his help in making the right decision for us!

Quality furniture. Victor was very helpful.

Delvin and Tristan were amazing. In and out service. Quick and easy trip, while still saving more money than other locations! Thanks Delvin!

We went in looking for a farmhouse bed frame. Got greeted by tristan who walked us straight to a frame. They gave us free space to talk among ourselves. We decided to buy and Aria helped close us out in sales. She did a great job and it was easily !

Delvin is a fantastic, helpful and knowledgeable salesperson. Ashley is lucky to have him!!

Tae Sung was extremely helpful and very professional. I will definitely will come shop here again.

Had a wonderful experience with Mr Kim. I purchased an item a week ago and came back to purchase more items. Great customer service would highly recommend for anyone.

What great service we encountered today at Ashley's. A big thank you and cheers goes out to Marianne for a wonderful help she provided to us. She's one of the many workers that appreciate her customers. Marianna Leon, thanks for a job well done!!!

The store is clean and pleasant to shop in. There was a good variety of options available in the pieces I was shopping for. The associate was knowledgeable and pleasant to work with. The purchase process was seamless.

Aria was super amazing, and helped us find the perfect bed for our two kids within minutes! She’s super amazing and went over everything in detail, and was sooo helpful!

Beautiful store. Found shelf I was looking for. Purchase should have been easy, straight forward but took longer than needed due to inexperienced sales person. Fortunately, manager came to rescue. Suggest more training for sales personnel

Super helpful and not pushy. I’ve been looking for a very specific bathroom mirror to match everything else in the complete redo. I’d been everywhere and looked everywhere. My sister had seen Ashley and said let’s try there. We walked and found 2 options. He was super nice and gave me his info. I took pictures and went home to check. When one matched, I called and they shipped no charge! I wish the rest of my house had gone so easily!!

Salesman was very helpful. Although management pushed him to lie to me about the sale end date. I’m someone who reads the fine print. I was prepared to purchase same day anyway but the high pressure sales tactic would have been a turn off had I not been. You should always shop around and when someone is putting pressure on you to make an impulsive decision it’s definitely a RED flag.

My salesman Tim Cox found the right desk, at the right price! Great customer service and delivery! Thanks!

Excellent service. Delivered as scheduled. Great product.

Employees were all friendly, especially Wasim!

If you need help . Like looking at tunnel

I had a great experience at Ashley’s in Lakeland. Anthony was amazing. Helped me every step of the way.

Excellent customer service

Was excited to buy a new couch for my home. I purchased a new model sectional with a console that had a Bluetooth speaker in it. Two weeks later it’s delivered. It’s beautiful but the console does not have a speaker just a drawer. So I call the associate I purchased the couch from and she informed me she would look in to the situation. So when she calls me back she says this was the first of this couch she had sold and did not order the console with the bluetooth (as it was displayed in store and the price she told me it was with the speaker console). She says she will fix the problem for me, it was her fault. So the next day or so, the manager calls me and says they will exchange the consoles but I need to pay the difference in the price. I could not believe he even had the audacity to tell me that. When I already thought I was paying for what was presented to me in store. I told him I will not be spending anymore money I already paid enough and was basically lied too. Honestly if my family did not love this couch I would have just taken it back. I think that was really bad customer service and I will not be visiting an Ashley Store again.

Very bad

Best customer service I recommend this store Everyone was very helpful If you want to get the best attention you should ask for Marianna

My sales rep Samantha was phenomenal. She knew about all the furniture that I was interested in. And even though I could have brought it that day she had me wait so I could get a better deal in which I did I saved almost $300 on my furniture.

Several changes to delivery dates caused lots of frustration during my chair purchase. Customer service never had answers and made the issues more aggravating. I or my company will never use this store again.

Had a very good experience shopping at Ashley for a new sectional. Our representative, Marianna Leon, was very knowledgable and helpful, without being pushy. That was much appreciated. Would definitely recommend asking for her when shopping for new furniture.

Delvin my sales person was very helpful!!

I love to shop at Ashley’s furniture! There is always someone up front to help you, if needed and prices are reasonable. They have prices to fit every budget. Keep in mind that you can’t return anything unless it’s defective. And sometimes you get the end tables home and wish you would have gone with something else.

If you just want to purchase furniture and pick it up yourself - 100% go to Ashley Furniture. Their furniture is beautiful, well made and reasonable prices for the quality. HOWEVER. If you need it delivered - figure out another way. Their delivery is horrible, constant reschedules, incorrect information and extremely frustrating. Add to that the customer service you have to deal with (NOT at the store level) is uncooperative and dismissive. They make promises and then will say “oh we can’t do that”. Unfortunately - the delivery aspect is the last piece we dealt with and I’m still frustrated - hence my 2 star review.

The customer service is amazing. Everything said was exactly how it happened, on time, and well put together!

Very friendly and helpful.

Went in looking for a new couch. As soon as we walked in we were surrounded by sales people. Sales girl quotes us $590 a month for a couch without running our credit. Told us we could order a couch that wasn’t in the store, and if we didn’t like it, we could refuse delivery. Completely ignored all that, as I would rather buy it out right, and see it first! Specifications on couch we liked were about 20 inches bigger than our current couch. Decided we would go home and see if we could make it work, because the couch is modular. As we were walking out we were cornered by another sales guy, a real gem, he says, “what can we do to make this deal happen today!?” I replied, well the couch is too big so we’re going to have to go measure and see if it’ll work. He replied, “you didn’t bring your measurements when you came!?” Needless to say, we won’t be back. We went across the street to Rooms to Go and to City Furniture in Plant City- both places the sales people were much better to work with! Ashley Furniture Lakeland can play games with someone else. Also- idk where these 4.7 stars on Google came from, check out Yelp, they’re obviously more accurate.

We were shopping for furniture for my grandson. From the moment we walked in the door, it was a great experience. The sales woman was great, the delivery and set up went perfectly. The delivery team kept we aware of the time they would be here. My grandson is very happy with his new bedroom. All and all I definitely would shop again at Ashley’s! Thank you!

I like shopping at Ashley. The store has a pleasant atmosphere and the staff is very friendly and knowledgeable, welcoming, ready to help you at any given time.

Very good service

Our sales person Anthony was very helpful and knowledgeable. He did a great job. We definitely recommend him if you’re looking for furniture.

Amazing service! Super helpful! Awesome deal! Ask for Aria! A++++

Marianna was very helpful and honest to me. She is awesome person. I will be coming back. Thank you keep up the good work.

The sales rep that helped me was professional and helpful, and I like the couch that I purchased.

This might be lengthy, but I am very displeased with the product and poor customer service Ashley Furniture has to offer. We just purchased a king bedroom set from them and when the delivery arrived the headboard was broken, so we decided to reject the order and have another one order, a few days later Ashley Furniture send the delivery for the second time and once again when the order arrived the left rail was cracked and the drawer was broken and once again we had to reject the order and have another one sent to us. Hurricane Milton passed so we had to wait Xtra time for the third delivery of our bed. Once the third delivery arrived, AGAIN we had to reject the bedroom set because this time it was badly scratched all over, the paint was coming off the headboard and side covers, so guess what... we had to reject the order for the third time and all of this times having to deal with customer care and the store directly but one would say something and the other would say something else. We requested compensation for all the mishaps and for having to waste our times having to wait for a delivery that has a specific date with a four hour span. I've had to cancel doctors appointments, have to rush home from whatever I was doing, well basically having to pause my life for Ashley's Furniture delivery to then having to reject it because the product was damaged. Then the fourth delivery arrived a month and 1/2 from placing the order and this time we along with the delivery guys, inspected the product and yes, it still arrived damaged but this time around we decided to accept the order because the dent was small and Ashley Furniture was going to send a technician to come and fix it. It took 4 deliveries, a month and a half waiting for our king size bedroom set to finally arrived but now the only compensation they want to offer us is "a delivery fee discount". We requested compensation and out of how many people we spoke in customer care, we were originally told that a king size mattress was going to be deliver to us for everything we went through (even asking us what kind of mattress we wanted) and a 50% discount on our entire order. GUESS WHAT??? Now, they are retracting from any of that because we have accepted the bedroom set and that our order is "closed". We have been doing nothing but being on the phone with Ashley Furniture customer care multiple times with multiple people and some calling themselves supervisors, also we've been on the phone with Ashley Furniture store directly multiple times in which we've been treated very poorly and with horrible attitude. We are the customers and for the high prices items the store has they are very quick to sell something, get the money but are very poor on fixing the problem and horrible at providing customer service. Also calling the customer liars when "all the calls are supposed to be recorded for training purposes." Ashley Furniture for sure has lost a customer and I will NEVER recomend anyone to purchase anything from them, we sure won't because the experience was very disappointing and we are very displeased with the quality of product and service.

I purchased a sectional sofa online and going in store the color turned out to not be what I was looking for. My salesperson Anthony was amazing! He helped me find the perfect couch for an amazing deal with free shipping. I had to wait for Ashley to refund the amount to the credit card and come back the next day and my salesperson Anthony came in even on his day off to help and complete it. He is very knowledgeable and will go the extra mile to help you find what you want and get an amazing deal!! Very happy with my purchase. Thank you Anthony for all your help!

I am concerned about their deceptive policy of having customers pay for the Reguard Protection even if they do not want it. I asked the young female salesperson not to charge me and she said she would not but when I checked my receipt afterwards I was charged. I have been calling for over a month to reverse the $500 charge but they have not responded. Not a good experience. I have been a faithful customer for over 16 years but will not be purchasing from Ashley anymore.

Anthony was so helpful and knowledgeable. It was a great experience. And he made sure we got what we wanted

I had the extreme pleasure of working with Marianna Leon today. This young lady was the epitome of knowledge and professionalism. It’s obvious she takes extreme pride in her profession and is there to make your experience at Ashley an amazing one. Everyone needs a Marianna Leon in their place of business. Kudos to Ashley Furniture for having her onboard!

The warranty that they sell you is crap, therefore, I see them as not credible. The delivery service is terrible! The furniture is not put together correctly and when it breaks the warranty service doesn’t cover it! Will never shop there again! Be sure to research the Protectall protection plan. They have their own lengthy list of bad reviews, even through the Better Business Bureau! Truly is a scam to sell crappy furniture! Better off buying on Amazon and putting it together yourself! Better quality furniture and done right!

Returned the direct ship mattress 3 weeks back and the sales manager came outside to take the mattress from my Tesla and the lady at the customer service said she will process the refund. Today I spoke with another lady and she said she will help as no one has put in any notes and hasn’t processed the return yet. I am not going to put any names here as they already now who they are. I am literally tired of calling and nothing happens. Refund shouldn’t be taking this long at all. I was planning to buy more stuff but not any more. The sales agent I texted her and she said she’s waiting to hear back from the lady at the office with no response. They will follow up only if they are making commission but not for refunds. So sad how this store works. RTG is the store to go. I hope someone calls me ASAP before I need to call them again or follow up.

Great selection and value.

First of all, I want to say the sales representative Beau was great. My first complaint is someone sent out two guys and neither one of them spoke English so I had to go down to my gate and go out and let them in. My second complaint is when they got it to the front door they dropped it and one of the guys was upset about his necklace more than he was my loveseat. It was just poor service on their part. Sorry for complaining.

Beau is very thorough, informative and straight to the point. I would truly recommend his services to others!

Didn’t get an apology after I was lied to and bilingual sales rep. Didn’t explain to us about payments and agreement, he told me another thing! told me I had to call with third party and nobody is there to help they are just standing around to sell to you and get you out! Worst business ever!

Bought a bed set, was charged $400 for installation and delivery. When it was installed they broke a bolt and one of the center supports where missing and they didn't tell us. The first time I laid in the bed the slats moved due to the broken bolt and the bed fell down at the headboard due to the missing center support. It took 2 weeks and many hours on the phone to get someone out to look at it. We also paid for the protection plan. After someone finally came out the didn't have the part and had to order it. Once it arrived I could either wait another week to have someone come out to install the missing center support or install it myself. I was told by both the store and cooperate I would receive compensation in the form of an Ashley store gift card for an unknown amount. That was over 3 weeks ago. When I call the store they tell me cooperate handles that, when I call cooperate they tell me the store handles it. I wish I would have went to rooms to go instead of dealing with all the headache. Update: 9-26-2024 sent an email as requested in the reply to my review and have not received any response whatsoever. More empty promises.

Aria is very nice, helpful and knows how to decorate so that is a plus .

I recently had the pleasure of working with Mariana, and I must commend her for her exceptional customer service and extensive knowledge of furniture and accessories. From the moment I walked into the store, Mariana was attentive, friendly, and genuinely invested in helping me find exactly what I needed. Her expertise was evident as she provided insightful recommendations and guided me through various options, ensuring that I was informed and confident in my choices. Mariana's professionalism and passion for her work truly set her apart, making the entire shopping experience both enjoyable and stress-free. I highly recommend seeking her assistance for anyone in need of furniture and accessory guidance.

Marianna did an excellent job with both customer service and sales. Worked hard to earn my business. Recommend her if you go to the store.

(Translated by Google) I had great service today with Miss Aria. Excellent treatment, I highly recommend her. (Original) Tuve un gran servicio hoy con la señorita Aria. Excelente trato la recomiendo mucho.

Aria was amazing with purchasing our home furniture! She was super friendly and knowledgeable!

Aria was great and attentive. She helped me get the sectional I wanted and had a great attitude. She was great overall.

I had the most patient and wonderful sales person at this store her name is Marianna and I would highly recommend. Thank you for everything.

The first time I went to Ashleys I didn’t have a very good experience. I decided to go back and give them another chance and thank God I did. The sales person that helped us her name was Mariana. She was very knowledgeable and very patient since I had no idea what I wanted. She went beyond the call of duty. She even sent me a text to tell me about their upcoming sales and how much it would be out the door. She even stayed late to wait for me since I didn’t get out of work until after 5:30pm. If you ever go to the Ashleys in Lakeland, make sure you ask for Mariana she is the best!!!

Heidi was so helpful in helping me choose and pick out furniture for my bed. Thank you so much!

What a great experience! We just finished purchasing from Ashley furniture in Lakeland. What initially started as an overwhelming feeling was diminished after Marianna started helping us. She was knowledgeable and so accommodating. She answered all our questions and didn’t bat an eye when we changed our minds…on more than 1 occasion! Thank you, Marianna, for your knowledge, expertise and help!

I want to start off by saying Samantha at Ashley Furniture in Lakeland is amazing. If you want someone that is attention to detail and is sincere with you from the beginning you need her. On Sunday we went to purchase some new couches and was helped by Marianna well unfortunately that was not a good experience we walked out by her letting us know that our furniture would be delivered by September 10, but she told us to call her in two hours to confirm Because for some reason it wasn’t coming up.. Well, I called the customer service And they told me my couches would not be delivered until November 30.. That was the first lie that she did.. So I called her and she said that she was going to see and she told me to not worry about it that usually that the customer service says it takes 6 weeks , but it will be delivered in one week so I Had a gut feeling and did not trust her so I went into the location and we were greeted by Samantha n we begin to told her our Situation and asked if there was anyway she could help us with it.. We found out that the couches that Miranna sold us were discontinued and no longer being manufactured.. That was very upsetting she lied to us. Second, when we were helped by Samantha, we signed all of these documents to confirm the products we were purchasing and also going over the furniture warranty and the breakdown of the payment when we went with Miranna on Sunday she did not get to sign anything but the receipt on the deposit that we made of 1900 & Also come to find out Financing us that we did not have to make that big of a deposit so that was very upsetting because we could’ve saved the rest of the money for other things. Unfortunately, it cannot have been refunded but the good thing it was deducted from the total of our furniture that we purchased… Overall trustworthy sales associate would definitely recommend Samantha. Thank you for all your help. 🫶🏻 I will be sending you all of my clients to you.

Tristan and Beau took great care of us! Got us in and out as painless as possible. Thank you everyone!

(Translated by Google) Excellent service, thank you Amelia for your advice, I will recommend you to everyone I know. (Original) Excelente servicio, gracias Amelia por tu asesoramiento, te voy a recomendar con todos mis conocidos.

(Translated by Google) The saleswoman Amelia was super friendly and patient, they helped us a lot and we left with our beautiful furniture. Oh and also the phenomenal discounts. (Original) La vendedora Amelia súper amable y paciente, nos ayudaron muchísimo y salimos con nuestros hermosos muebles.Oh y también los descuentos fenomenales.

Purchased bed, side table and mattress, delivery was to be in a week and a half. No one called to let me know the time of delivery. When I called they told me it was back ordered, “with an attitude”. Said the warehouse called “they did not” she said that we could wait or cancel the order again with an “attitude”. Don’t buy from this or any other Ashley location.

I always find what I want at this store. Anthony and Tristan the manager were so helpful and knowledgeable! Very happy with my purchase.

We came in to buy a sofa Mariah was exceptional. She did a great job answering our questions and taking care of our purchase. If you go in, ask for her. You won’t be disappointed!

Samantha is phenomenal! She was extremely helpful on our first visit and came in on her day off when we were ready to purchase. The store has a great selection and prices are very reasonable. Will definitely return for future purchases. I highly recommend this store - ask for Samantha - you will not be disappointed!

Awful customer service they would not do an exchange when the mistake was made by the salesperson who sold me the wrong piece for the wrong set.. stay away!!!

It took 3 weeks for them to refund my money after their delivery driver did not deliver my dining room set.

Mariah she was great seller and very attentive

I was ready to purchase a couch and chair from a great sales person. The manager was incredibly rude and didn’t respond to our concerns. He got in our personal space, made us feel uncomfortable, so we left without purchasing the items we wanted which made us sad. This is not the service we expect and have been Ashley customers for years. Now we have to go find the items elsewhere or hopefully corporate can contact us to make this right :(

Great prompt service. Let us browse on our own and was happy to help when we were ready. I highly recommend our sales person Aria!! She had the answers to our questions and was very kind and patient. Thank you Aria!

Aria was excellent, she is unique!!! Thanks!!!

Our salesperson Aria was very heipful and knowledgeable in helping with our search for our dinning room set and sofa.

We had a wonderful mattress shopping experience with Heidi! They had a nice selection, but not too many to be overwhelming. We never felt pressured or rushed by Heidi, even with our multiple visits to decide on the right mattress. The delivery went super smooth and was on time with two very nice delivery people.

(Translated by Google) Aria was very attentive, she gave us follow-up in the store and time to make our decision, she explained everything to us step by step. We already received our furniture and the delivery guys were very friendly. Thank you!!! (Original) Aria fue muy atenta , nos dio seguimiento en la tienda y tiempo para tomar nuestra decisión, nos explicó todo paso a paso. Ya recibimos nuestros muebles y los chicos de la entrega muy amables. Gracias!!!

Heidi was great! We love the furniture we picked out and she was very helpful in keeping us updated!

Aria was super nice and helpful. She was a pleasure to work with.

The delivery guys were amazing, very polite and helpful!

Excellent customer service! Didn't feel pressured throughout the process at all and enjoyed it overall.

Great selection of home furnishings, friendly, attentive staff.

Came in to buy a couch, walked around for about 30 mins and absolutely no one asked if I needed help or even said Hello. I’ll spend my money somewhere else.

Excellent furniture and service.

The store experience was good ,very helpful.But when we picked up the furniture , the two tubular pillows were missing from the package, and it was unnoticed until we were back home .

Aria made our shopping experience smooth and stress free. She went above and beyond to make sure we were completely happy with our purchase. Highly recommend working with her if you plan to shop here.

Spent almost $4000 on a living room set. After looking at the invoice I noticed a $199 protection plan I specifically asked not to get and $499 delivery fee after being told everything was included and clarified that there was no delivery charge. After correcting that issue, I was given the information on were to pick up my order. So I rent a truck to go pick it up. I call ahead the week before, the day before, AND the day of to confirm my order is ready to be picked up so there is no confusion. Get to the distribution center, nothing is ready to go and they don’t have my information. After clearing that up I was told 20-45 minutes. After an hour and a half they Bring it out and make me load it onto the truck despite having the tools and a ramp for the truck. Overall they seem to be all smiles when you hand them your credit card. But once they have your money they couldn’t care less what happens. (Also there response is a joke. It says email John Kimble the GM) he can’t be bothered to respond more will the staff give out his out there own name. There’s no accountability what so ever. Mr. Kimble I highly doubt you have the decency to make this right. But if you want to try give me a call.

A Arya was cool and knowledgeable

Ask for victor, he’s very professional and friendly at the same time , he helped us in anyway possible so we can be satisfied with our purchase of our new mattress!

Very rude no help all the workers are out side smoking they are very rude people

In person experience. Very knowledgeable sales team. Very professional and helpful.

Everyone was great! From the second I entered Samantha helped and answered every question I had.

Great Custumer service from the sales man that was sitting in a suit in front help other associate dale and load that was very courtious🙏🏻Thank you

Beau is a knowledgeable salesperson. We bought a mattress and he was very helpful in finding the right mattress.

Heidi was great help worked with my wife and I and answered all our questions and concerns very professional and knowledgeable and patient while we made our final decision

Heidi Zenner was Amazing, I will definitely come back for more furniture, I will be asking for her personally & I will be recommending her as well.

Marianna, I have been in mortgage sales over 30 years and other areas as well. Even trained in sales and marketing for 3 years. Marianna knew her product perfectly, had a wonderful personality and an amazing sales presentation without it being a sales presentation. She started with Ashley 6 years ago and learned more English and their products. Kudos to Marianna for her initiatives. You need furniture Ask for MARIANNA you will have a great experience I can guarantee it. Galinda Fleming

Excellent product and pricing

Worked with Aria on my furniture needs. She was friendly, helpful, knowledgeable, and followed up with all my requests. Appreciate the excellent service

Aria has been a great help!! Go see her :)

Great service and easy to work with on delivery

We purchased a full size bed and box spring. Delvin was friendly yet professional. So happy that bed and box spring are very sturdy. The box spring is metal and will not sqeak lot wooden box springs. We are also impressed that the box spring is manufactured by Ashley.

Just got a call that my furniture is not being delivered. Very rude...I'm not happy

Joe and Tristan were super helpful and patient while we ran them all over the showroom. Not pushy and made the experience enjoyable.

I purchased a mattress from them, and I didn't like it after sleeping on it for 1 week. I went back to the store to try and find a better mattress but they told me to call a number to create a claims with their care team. So I walked away with nothing resolved. Turns out they won't do any return or exchange as soon the mattress enters the home. They don't tell you this before buying a mattress; they don't care for you, just you're money. I can't trust these guys. If you're reading this, you'll get scammed. Go spend your money elsewhere.

Great place to visit look around and choose what you need great prices

It was great I knew what I wanted walked and ordered it can’t wait to see come home. Thanks Tristin.

Joe was awesome and helped us get exactly what we needed for our dinning room set. Was very informative about the warranty and all the steps we needed to know for delivery of our white glove service. Thanks again!

Tristian was great from the minute we walked in. He listened to what we were looking for and showed us what would fit our needs. He is extremely professional and we will recommend him to our friends.

Very attentive, friendly, and professional associates, that starred right away after opening the door! Loved that I was offered other options properly, and was able to decline and take what I really wanted. Did not felt rushed or overwhelmed. Christmas provided a fabulous service, thank you for making this so easy! Waiting for my delivery!

I received excellent customer service from the sales representative September Lindsey. She was extremely pleasant, knowledgeable, patient, and very willing to answer my numerous questions, as I was unsure of what I wanted to purchase. She gently guided me and helped me make my final decision which was very much appreciated. It was very evident that customer service was of utmost importance in that store. Their prices were also very competitive and September expeditiously arranged for me to pick up my items at the warehouse myself within an hour of my purchase. Kudos to both September and management.

Best prices and highly recommended

Me and my wife walked in the Ashley furniture in Lakeland Florida and we are greeted by Anthony Garcia. Anthony helped us out, showed us around, and was very helpful with getting us new furniture for our house. Thank you Anthony for your help.

Managers don't know anything, service was very shy the women practically whispered on the phone.. unable to get any information or quality service..

So I just wanted to give a big shout to Anthony. He was very respectful and amazing in helping me and my wife with our needs and the biggest thing he wasn’t smothering us as some salespeople would. If anyone wanted to buy furniture from here, I 100% recommend him. I promise guys, you won’t regret it. Keep up the amazing work Anthony.

Anthony did an amazing job today helping us find our mattress and bedroom furniture. Thank you for all your help! 😊

What is your company moto? Make your customers feel uncomfortable. I went in your store just to look at furniture for my new place. I let the salesman know I was just looking to get a idea what I want and I let then know if I had a question I would let them know. But the whole time I was harassed by them.

DO NOT EVER BUY a sleeper sofa...... They are made very CHeap. Have not had ours 2 weeks, already having problems. No Refunds or returns. 😩 Lesson learned. Very upset. Hopefully my husband can fix it.

My salesman was Anthony Garcia and he was awesome, very professional and not pushy to make a sale. He was informative on my selection. I would definitely tell my friends about the great service he provided.

Heidi was fantastic. Was very patient as we changed our minds about 4 times, but she made sure we had all of questions answered and got exactly what we needed.

By far, it is the worst customer service from any business I've ever experienced. We ordered a couch and love seat ( 6,000 dollars ). We were told it could be delivered on a Thursday. We told them Saturday was better to make sure someone was home. The sales man guaranteed it was in stock, and there were no issues at all. Waited two weeks and made sure we would be home that Saturday. Get a phone call less than 24 hours before delivery. They don't have the love seat. We went through this last time we ordered from here during covid. This time, we were told covid was over, and stock issues weren't a thing anymore. I tried to call and speak to a member of management and was told they were too busy to talk. The delivery was pushed out another two weeks to this Saturday ( 4-6 ) Get a phone call again today from the warehouse, no love seat again, call the store again and on e again get another rude customer service lady. Tell her to cancel the order, and she tells me it is being processed and pretty much hangs the phone up. I'll never spend another dime with Ashley brand period!

Came in and Aria was a great help🙂🙂🙂

Staff was polite and knowledgeable. Found what we were looking for. Thank you Joseph for all your help. Tom and Annette

Best furniture shopping experience ever!! Timothy Cox was a delight to work with and I would HIGHLY recommend you ask for him! We will be return customers for sure.

Excellent customer service. Felt at home

September is the best!! She was so helpful as I was picking out (my very first) brand new furniture and mattress! She was so informative and extremely understanding when showing me around the store to see what fit my tastes and expectations. I can't speak on the quality of the furniture itself as I have not received it yet, but she set me up with delivery AND setup so I'm eagerly awaiting its arrival! Thank you September!! 😊😊

I had previously purchased 2 Kananwood sofas and was very happy with them. When I saw that the matching chair and ottoman were on sale, I headed straight to the store. I told Devin what I wanted and he checked on availability. He verified the price I was on my way home within 45 minutes.

Received a damaged item from warehouse and I was told Ashley would deliver a replacement. 72 hours Ashley is saying that I have to return this large item and pickup the replacement myself. This is a huge inconvenience and bad business.

Thank you Aria.

Excellent customer service. Wide variety. Quality furniture at a good price.

Our sales associate September helped us find a beautiful couch and chair, she was very helpful and patient and spent alot of time educating us on different pieces. I am confident that we got exactly what we wanted thanks to her help. She really made it an enjoyable experience!

Joseph helped us the moment we entered the store, told us where to find exactly what we needed and then gave us space so we could make our decisions. Great customer service and very quick. We purchase 2 power recliner sofas, spent about 4.7K. and they are very good quality.

I went to look for the dining room of my dreams and my daughter's room and Marianna helped us find everything we were looking for. We returned home very happy. Thank you Marianna for your advice. I will definitely buy again.

Highly recommend Marianna Leon for your furniture needs! Her expertise and guidance made our shopping experience enjoyable and stress-free. She listened to our preferences and budget, offering valuable suggestions. Her professionalism and knowledge of the products was exceptional. Great service from start to finish... She is also fluent in both English and Spanish!

Very pleasant

We were greeted when we entered the store by Marianna Leon. She helped us find exactly what we were looking for🤗She was very helpful though the entire process and was with us until we left the store❣🙏

Ashley Furniture Store had a great selection, diverse in style, fabric and ability needs. The staff assisted me and also did not pressure me into a purchase. They were very knowledgeable and helpful. Would recommend everyone looking for new furniture to stop by before making a purchase anywhere else.

Aria was fantastic from front the front door to the item I purchased The best customer service I have had ever

Thank you for the exceptional service!

Easily purchased what I need with a great salesperson Mr Tim C.

Operation new bedroom suit! Walked in and was immediately greeted and advised of sales. Was not hassled while we shopped. Our salesman was there to answer our final questions and complete the purchase. The entire process took less than an hour. I have used Ashley for all of my furniture purchases and will continue to shop here!!

Great service and happy with the quality of the furniture!

Everyone was great and knowledgeable on what they are selling and I found the pricing to be affordable. We’ll be back for sure.

Aria was very helpful. Informative and knowledgeable about the products and services. A delightful experience

Great customer service!

This review is more about customer service at the Lakeland store. While the salesman was friendly, he added a furniture protection plan to my purchase that I did not ask for, nor was told about. We signed the agreement on a tablet so the writing was small. The final invoice was handed to us in an envelope, and we did not review it. All in all, I trusted the guy, and was disappointed that this was slipped in. I cancelled the plan later, but now I have to wait for the refund to go through(website states up to 45 days). They told us from the sore 3 days for refund receipt to be generated then however long it takes my bank to show refund on my statement.

We had such a good experience with our Sales Associate Aria. She found us a great deal in a complete living room set and was very curteous and professional. Million Thx Aria, Jhonathan and Yari

The customer service and delivery service is the worst I’ve ever had, I ordered and paid in full weeks before my scheduled delivery a large order $5000+, when my furniture was delivered it was missing items that no one told me was no longer available no courtesy call to refund my money or ask if I wanted to make an exchange, (over $1k) not one call or email. Then when the delivery came they left me someone else’s table and did not deliver the one I ordered. It took me more than 7 phone calls and 3 missed work days because they rescheduled delivery dates and times without confirmation with me. The person Mykala customer communication was not only insulting and impatient lacking empathy but with a heavy condescending and accusatory tone and the sales person Mariana was great prior to transaction and poorly disappointing post transaction. Absolutely no follow through. Each time I asked to talk to a store manager it was declined and not once did the store manager return my call and all the while they hold your refund for weeks until they complete the delivery which is almost impossible. Never will I ever purchase from this company and I work with a lot of people who I will share this negative review.

Great service and competitive pricing. Including a 5% Veteran Discount. This does not include the delivery service, as I have not received the item yet.

Very professional and friendly

Good

Tristian, he was absolutely amazing and knew what to get for us based off what we were looking for. Thanks for our new recliner!!

Tristian gave us an excellent customer service. Thanks!

Aria was very helpful she made the process go very smoothly, no pressure.

We had a great shopping experience. Victor took the time to understand what we wanted and showed us a few options. The whole experience was positive from briefing to delivery. Thanks Victor and delivery team. Highly recommend.

Joe was very helpful

Aria was very helpful and knowledgeable, and made the process easy and quick! I am very happy with my purchase and excited to enjoy it for years to come.

Tristian was pleasant to work with, knowledgeable about the items. Look forward to working with him.

Tristian was wonderful to work with helped us find perfect furniture for my sons room.

Tristian was on point. Great service and customer care.

Had a great experience at the store in Lakeland.

Tristian was very attentive, humble and friendly. He showed us everything to detail and found exactly what we were looking for. We’re very satisfied with his excellent costumer service. We definitely recommend him to anybody who comes to the store to buy furniture. Thank you for making our purchase easier.

Tristian did an awesome job. He was very professional and helpful. We got the help we needed. Great professional

Tristian, He was awesome, very helpful, and friendly. Great to work with.

Tristan was a very nice guy to do business with very knowledgeable and quick helping with exactly what we wanted.

Tristian was very informative and friendly would absolutely recommend him!!

Tristian is a very helpful Salesperson. He showed us all the details about out price of furniture and explained the warranty info very clearly. We'll be back for another room soon.

I recently purchased a bedroom set for my daughter from Ashley. Victor was very kind and great to work with. He helped me select a set that was perfect for what I was looking for. The staff were all helpful and friendly.

Our new sectional couch was assembled incorrectly. And one of the mechanical sections is not working. I didn’t see them test it, and did not know it was mechanical until several hours after delivery. Will be calling Ashley in the morning to discuss.

Awesome staff friendly and very helpful and finding what you need. Thank you a lot.

Great products! Victor was wonderful in helping 😃

Tristan was very helpfull and made are expierince a very great one!!!

My Sales Associate Heidi was AHHHMAZING . I expressed that I had just received (3) injections in my right knee. She had me sit down , while she took care of EVERYTHING... including bringing my office chair to my Jeep , lifting it and placing it inside! Thank you Heidi. See you for my next project. God Bless!

Tristian was extremely helpful and knowledgeable! The furniture is surprisingly well made for the price. If you want a great shopping experience for your furniture needs, Tristian is the person to see.

Tristan was very helpful and got everything for us that we needed. We will definitely be back!

Great experience! Tristan was awesome! Never pushy and patient. Helped me stay in budget and take care of all my needs.

Tristian did a great job with helping me locate beds and sofas, he was kind and and i recommend buying from him

Tim is a great sales guy, warm, friendly and knew how to relate with us and got on the same page as us.

Our Rep, September was very competent and made the experience a pleasure.

Love this store, It's hard to find good quality, specific mattress. You might spend days driving around florida. I had a great experience with Ashley and found just what I was looking for. I also got a great price! Aria was great to work with. I would recommend giving them a shot if you need furniture, has amazing custom service experience and she smiled very welcoming again I well 100% recommend …thank you !!

Questions were answered even before I entered the store. The sales person was knowledgeable, personable and helpful. She was patient and let me make all decisions without being obtrusive. . Thank you Aria, you were great.

Beau Balajadia greeted us, inquired about our desire, patiently showed us what we’d described and did a great job explaining all the purchase, warranty, and delivery details. Excellent experience!

Knowledgable, friendly and helpful associate. September was great. Good selection Update: Received the recliner today. Damaged underneath where you would not see it except when I was putting pads on feet. Went to the store and took pictures of store model totally different. Much better made. Instead of Ashley replacing the recliner have to wait a week for technician to evaluate…….

Efficient. Friendly. Excellent service.

Although we were just browsing today, Heidi was so friendly and helpful that we will definitely be back

Some shady dealings and not full disclosure from sales people! We went in to purchase a new mattress and found one we might like. The sales person assured us that if we don't like it we can return it in 90 days. That is a full on lie! There is NO RETURN POLICY it is a REPLACEMENT POLICY at the same or more expensive mattress. We even asked several times if it was REPLACEMENT and was told if we don't like it we can return it. Also dealing with their crappy lie of a warranty on furniture that they push as a selling point. That is for another review. Will NEVER use this store again and be thankful I do not disclose the sales person's name!

September was a great associate , very helpful and informative. My first time walking into this store and she was energetic and positive through the whole thing.

Devin was really helpful and got us all set up for the delivery

The sales person immediately offered to help and then proceeded to work with me to find what I was looking for. Then the transaction went smoothly as well.

Our salesman, Delvin Lampkin, was perfect. Very knowledgeable, but no high pressure. Very personable and would buy from him again.

Very professional, great prices and customer service

Helpful sales consultant. Good price.

Aria did an exceptional job explaining everything we asked her. Also explaining the terms and conditions of the sale. Highly recommend her as a sales person.

Heidi is a great sales representative. Very attentive and patient. I has a great experience.

The salesman was very polite, not pushie. Answered all of our questions with a smile. They made the whole buying experience pleasant. Will shop there again!

The experience was good but I think the price of the item should have been in lower since it was a clearance item that was on the floor

Great service and selection.

I would not go anywhere else or deal with any other sales professional, Anthony and Miguel were fantastic! They provided stellar customer service and were very knowledgeable regarding their inventory. Thank you so much!

Back in October I bought a sectional that I’m still waiting on a refund for. The furniture was too big for my room and I called Ashley less than 10 min after the delivery driver left. They said they couldn’t come back to pick up the furniture until the next day, which they did. I have no problems with that. Problem is, part of the purchase was on credit and I’ve yet to see a credit back to my account. I called Ashley in November and they said the credit was issued and I need to wait a billing cycle and it will show up. It’s been 3 billing cycles and still no credit back to my account and when I called Ashley AGAIN they said this time they couldn’t find it in the system. How is it that the first time I called they were gonna issue the credit and then 3 months later they can’t find anything? If I could give 0 stars I would.

The service was exceptional! Our sales associate was very professional and knowledgeable. Maria Nieves treated us very well and had a great attitude. This type of service brings people back.

We bought our living room couches and our nook table from here and we are just pleased with everything. The service, the quality and the overall experience was excellent. We definitely will be coming back in the future for our patio furniture. Thanks for all your help!

We were looking for a bed for my granddaughter and were assisted by Heidi who was a pleasure to work with! She was not pushy at all and made the experience go smoothly! We will be back for our future furniture needs!

Representative was resourceful, willing to ship online for me when the item want on the floor, and very soft sell with thoughtful gratitude.

Aria was amazing. Great customer service. Thank you so much!

We have been shopping around for office desk and couldn’t locate any no matter where we went. Today we came into Ashley furniture as we have purchased in the past. When we came into the store today Aria was a breath of fresh air. She shows us several different options and did not pressure us into something we didn’t feel would work out for us. She was able to help us decide when we were ready and even assisted us in speaking with a representative to raise our credit line. I would recommend anyone looking for furniture to come and see Aria.

Super nice and extremely knowledgeable and helpful. A great experience

Extremely disappointed! We purchased our bedroom furniture from Ashley on November 4th, after waiting for several months for a good sale. The salesperson, Anthony Garcia, had been contacted previously regarding the model/color that we wanted and it wasn't until the Veteran's Day Sale (or whatever sale was at the beginning of November) that he told us to go in. We went over the specific pieces that we wanted from the Havalance collection, as well as the color, two tone white/brownish gray. Anthony filled out all the paperwork, we signed it, gave the $1700+ deposit, and the deal was done. On Tuesday, January 16th, the furniture arrived. We received the two nightstands with the correct two-tone color, but the rest of the furniture was gray. Of course, we did not accept the incorrect colored furniture. The next day, we went to the store to fill out the paperwork to get the correct furniture only to be told by the manager that the two-tone furniture was going to cost approximately $1200.00 more than the one that we had bought. We explained that we had bought everything the same color, but she stated that the original order, which we had signed showed two different model names, which accounted for the same style in different colors, and that only the gray color furniture had been on sale. Now, as customers we DID NOT fill out the order form. We DID NOT order different colored bedroom furniture for the one bedroom. We DID NOT know the difference between the B814 code and the B816 code that define the furniture color/model in the order. We simply trusted the so-called Trusted Advisor to fill out the form for the furniture that we asked for, not the one that would get him a sale and us a mismatched bedroom set. The manager was very polite in the way that she basically told us that we were out of luck. She could not correct the error because we had signed the sales order and the two-tone furniture was not the one that was on sale. In other words, take it or leave. SO WE LEFT IT! We were not first time customers; but we have become last time customers due to this fiasco and the way that it was handled. You wanted our opinion. Well, there you have it. Respectfully, Omar Rodriguez-Hazan Former Customer

Do not buy from here it took over a month to return a damage item and then I was promised a refund 5-7 days it never happen now I'm almost on my second billing cycle and called to see why the return has not showed up and they never processed the refund and I have to wait another whole billing cycle to get the refund sounds kind of crazy for as big of a company this is. I can tell you I will never buy another item from Ashley terrible experience

Tim Cox was great. Customer service is always wonderful there at Ashley

Amazing experience! I’ve had multiple visits at Ashley furniture throughout FL and always left unsatisfied, I came across the US 98 location in Lakeland and FOR ONCE I was blown out the water and satisfied thanks to the sales associate Aria, she was nothing shy of amazing providing me with red carpet customer service to go along with her likeable personality! Me and my family will be coming back here again just because of her and she will forever have a customer so thank you again Aria for assisting me and my family with our furniture search and we’re looking forward to being served by you again.

Wide selection. Favorite thing was their "build your own sectional" feature.

I called ahead to confirm item, price and cost for delivery. I was given the incorrect amount by the phone call rep and it was 50 more for the item and 39 more for delivery.since the rep did not leave her name, I was told there was nothing I could do about it.

We were greeted by Heidi Zenner and she took the time to shows us around of the product that we were looking for. Heidi had a lot of knowledge in the product and was absolutely a delightful person to work with.

Went in looking for a chair for my grandma. Kai provided the best customer service - kind, helpful and patient! Thank you!

Very thankful for Aria! She did a great job leading us to the most perfect sectional. Highly recommend her services and Lakeland Ashley HomeStore!

Looking for a bookcase that was still in the box. My salesman, Mr. Garcia, was kind enough to track the bookcase and when it was uncrated he notified me with a picture of the bookcase. After seeing the picture, I went on and ordered it. Paperwork was all prepared and ready to sign.

Sofa is amazing. The delivery team was fantastic, very polite and professional

Very professional, helpful customer service was great.

Do not purchase the furniture insurance with this store, It is a gimmick. I purchased the furniture insurance for $319.00, and when I called to get my furniture cleaned, I was told they didn't clean furniture only do spot removal. This is not what the sales person told me. I have been trying to get my money back for a service I can't use and to know avail, I continue getting the run around from person to person.

Although they did not have what I was looking for September had a keen sense of what I needed and she made it work! Thanks September

I went to Ashley's to purchase a sofa sleeper and got charged twice It was very unprofessional of them not to contact me of this mistake.

Excellent customer service and furniture at the forefront with modernity

Went to look at lift chairs and found one to my liking, Hector my salesman was very knowledgeable and answered all my questions

I’d like to start by saying my sales Rep Maria Nieves was absolutely amazing. Miss Nieves went well above and beyond any personal expectations I may have had when I walked through the door. Complete Professional, patient and extremely informative. She was very polite and allowed me to look at my options, and once I made a decision she improved even more with finalizing my purchase. My experience in your Store in Lakeland Florida was Ten Stars out of Five just because of her. She gained you a lifelong customer. Thank you Maria!!! They are lucky to have you…

It was very easy to shop there. My salesperson Kai was very helpful and understanding of my needs and budget. Even better the mattress I wanted was a lower price than posted. Highly recommend

Beau was very informative and helpful when I visited the store. There was a good inventory unlike other stores I went to. I will recommend Ashley Furniture to my friends.

Staff were really nice & helpful!

Tim was very helpful, courteous and funny! Thanks for making my purchase so easy!

First time shopping at Ashley Furniture and after walking thru our local Henderson store to get an idea of what style of products your carry, we were able to find exactly what we were looking for with Beau’s help escorting us to the right portion of the store, qucik and easy.

Great customer service.

Excellent service very easy to plan delivery

Amber made my experience in Ashley fantastic , answered all my questions I left satisfied!!!! Can’t wait to see my new living room set!

Poor sales rep, And loss leader! Bought here before but never again.

Ms. Heidi Zenner was very helpful!! Me and my wife were very pleased with her service. She was very knowledgeable and was able to answer all of our questions. She walked us through everything we needed to know about the furniture we purchased. Thank you so much Mrs. Zenner 😊

I can always depend on Ashley’s furniture store to beautify my home with pieces that last for years to come.

Marianna Leon was excellent and very professional with us. All the time she was answering our questions with patient without any pressure from her to us. We decided to buy in that store. Ashley Furniture in Lakeland.

Aria was absolutely amazing and so helpful!!!!! So excited to receive my new sofa!

Very nice

Great customer service and great products

Great Service

Amber is amazing she was always there for us. Great customer service.

Very professional, and full knowledge of everything the store has to offer. My salesman was warm and patient with me. I really love all my furniture from Ashley, it's well built and beautiful.

Our Salesman Taurrus Grant was Absolutely straight. He was knowledgeable about the sofa we purchase. What a fantastic experience Lakeland FL Ashley Furniture. Awesome job Thxs Valenzia

Excellent service and Tristan was a great help in showing us around without putting on the pressure.

High five to Todd at the Lakeland store.He is the type of salesperson everyone should encounter.

I am really pleased with the service I received at the Ashley store in Lakeland, Florida. Pleasant employees who were not pushy but knowledgeable about each item that I purchased. All this on a Sunday at 5pm.

Tarrus was FABULOUS!! He respected us and gave us the space to look and find what we wanted without following us around like a vulture!! I highly recommend!!

I have been looking everywhere for a tray, a serving tray… I walked in to the store, looked around after being the delightfully greeted by the person at the front. I walked around and found the perfect item Not only was it perfect, but because it was a Display model I got a terrific price. The staff is amazing, the selection of furniture, and home items is incredible… Unique pieces… I am so delighted I stopped there.

Beau was great fast efficient … Gave great honest advice help make a decision . I bought a 4 piece dinning set.

Amber was amazing to me and my family!

Worked with our budget

Wonderful sales people, good value for product. Very helpful and kind, low pressure approach!

Great service and clean environment

Professional, very clean and well organized, everyone was very proper, and very informative. Easy check out and great business overall.

We received excellent customer service from Anthony G today. He spent about 3.5 hours helping us pick out & purchase 2 living room sets and a kitchen set. He was very patient, courteous, and answered all of our questions. He even recommended an alternative end table so we could have have a built in power strip.

Very professional and customer focused

I stopped in after work last night, I'm in the need of some bedroom furniture, mattress and sofa and a few other items. I walked in and was there for almost 45 minutes wandering around the store looking at all the different items. Not a single employee acknowledged me, even though two walked by within 15 feet of me. As I walked out the door there were two gentlemen standing right by the entrance and not a peep out of either of them. If you want people's business, at least come up and ask if we need assistance or at least say hello. I've been in different types of customer service all my life and it's the lifeblood of keeping your business going. You need to get on top of this. Very disappointed

Easy to order Heidi was very helpful

Great shopping experience!

Aria listened and delivered what I was looking for. Happy customer

Didnt find what we wanted, but the staff were very helpful! Would go back if we have the need!

Customer service was excellent.

The lakeland store is great!! Beau helped us out with our purchase and he was fantastic!

Tristan was absolutely amazing! as soon as we walked in the door he was very welcoming. If you are looking to buy furniture we definitely recommend to ask for Tristan you won’t be disappointed his energy made my experience excellent!!

Excellent furniture, people are very professional and kind. What I like is that am not followed through the whole store, when I needed help I was assist in a professional way.

Aria was amazing. Walked in with an idea and she made it simple and quick. Walked out with exactly what we wanted with a fast delivery date! 10/10 would recommend

Professional and patient! Will shop here again for our future furniture needs.

John greeted us at the door with great enthusiasm and was very knowledgeable. Jeremy helped us find the perfect recliners and walked us through the financing options. He was fantastic. We will always ask for Jeremy. Thanks for a great experience.

Sales rep was amazing.. but customer service from abree was not a pleasant person.. fron the store at Lakeland. Is amazing how you spend a lot of money and probably spend more but now one person can make the difference.

Aria and Chyna were both absolutely incredible to work with. They were so helpful with everything. Jeramie was awesome too.

Great selection, no pressure sales. We are happy with our purchase.

Simple to order what I wanted in the store, and delivery in 8 days is awesome. The rep in the store was very good and knowledgeable.

Very friendly service, knowledgeable about merchandise. Reasonable prices.

Amazing customer service! Aria assisted us today. She very professional, inviting and knew the products well which helped us find everything we needed. Thank you!

Heidi Zenner was very friendly, professional and helpful. Not pushy!! I enjoyed my shopping experience today at Ashley Furniture Store.

Representative was very friendly, listened to what we were looking for and helped us find just the perfect pieces!

Anthony was extremely friendly didn't try and force any sales on us. We were in and out, it is why we always come back to Ashley's.

Heidi was very helpful and made the process quick and simple. I am very pleased with my purchase

I was greeted as soon as I crossed the threshold of the store

We were pleased with the staff’s helpfulness when we were looking for furniture.

(Translated by Google) The seller Tristian, an excellent person, helped us a lot (Original) El vendedor tristian una excelente persona nos ayudó muchísimo

We have had nothing but problems since buying our loveseat from Ashley. We have had things put in writing (ex: a refund would be issued in 24-48hrs) to only be told that that person was wrong ( was told refund could be 14 business days) when questions where asked. Bought our first loveseat in Brandon. When there where issues we called and management said to call corp. we had even more issues. We went to see the manager at Lakeland store to see if they could do anything and Miguel said please let one of my salesman show you other pieces. Tim Cox, who has been with the company four years so should know what can and can’t be done, showed us other pieces and while looking he asked questions about what happened. He said if there is an issue to call him and he personally would take care of it. He was appalled at how we were treated by the other store and said even when you leave here your still my customer here’s my personal phone number. We felt like he meant what he said and bought another loveseat. Within six days of delivery one recliner didn’t close all the way so we contacted Tim, only to be told to call customer service.

Anthony was very knowledgeable, courteous, and helpful with us, while ordering new beds for our kids.

Excellent services

We knew what we wanted going into the place and left with a great deal and amazing service. Shout out to Brent Mercer, super on the ball about things, strait shooting kind of man and over all great person to do business with. I would highly recommend him and this store.

Excellent

great service

Todd Cross was amazing to work with. His knowledge of the furniture as well as the components that go with purchasing the furniture helped with making our decision very easy to make. Thank you again Todd for your help

Salesman was great took his time with us and helped us find what we wanted

Very professional every question ask he had a answer in over all I will give him a 10 but is only 5 thank you Todd lakeland store

Very good ant through assessing my needs

Brent Mercer was efficient, professional and knowledgeable.the task was done to perfection. It was a good experience.