Ashley HomeStore Lakeland, FL
Here at the Ashley HomeStore in Lakeland, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our intelligent customer service team who showcases our products in a way that makes a house feel like a home. We have been your go-to furniture and mattress store in Lakeland, FL since 2002. Our dedicated and experienced General Manger, Kristopher Thatcher, has built a team that is committed to being your trusted home partner. At the Lakeland Ashley HomeStore in Orlando, FL, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. You can find us in the area located near Target and T.J. Maxx. For those of you on a tight schedule, the best time to avoid the crowd is in the early morning around 10:30 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Buying power recliner low seat was wonderful and so was delivery. After 2 days realized right back corner was sinking. Went to store, very pleasant at customer service and gave me a case number and a phone number to call. Can not get through on the phone number, stayed on the line for 45 minutes only for so,eons to pick up phone, hang up and sent me directly to views on their service. Can not reach anyone.
Jerime in Lakeland is not the typical salesman. He is very patient, goes extra mile, and always make it right. Awesome experience!
The salesperson is really nice! The quality of furniture is not! We spent almost $5,000 on power living room furniture that we have had for less than a year and they have been out 5 times to fix the love seat and tonight the motor went out again that was just replaced 3 months ago! Do Not Buy from them! My husband has asked for a full refund and they refuse, he has asked for a replacement and all they want to do is bandaid the issue. As we get closer to our one year warranty being up I’m sure they will drag it out so we have to use the back up warranty and probably pay a deductible!
We really like Ashleys quality and Tim the saleman is the best. He makes the sale easy and is patient and entertaining
AMBER was superb! Knowledgeable of the product and of Ashley's policies & procedures!!! 5 Gold stars for her!!
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Todd was a great salesman, didn't pester us, answered all our questions, checked in on us periodically while we sat on different choices for a few hours while we narrowed our choice down and made our final decision.
Great experience at this location. Gustavo was patient, attentive, fun and efficient. Shopped Thursday and delivery expected on Monday!
SEAMLESS SERVICE FOR A TELEPHONE ORDER. TIM WAS GREAT IN EXPLAING DETAILS AND VERY EFFICIENT IN PLACING OUR ORDER. OVERALL A+
I was not able to find furniture anywhere that would deliver within 60-90 days. I came to Ashley’s and Jarime took very good care of me. I found EVERYTHING I was looking for and some more! Great discounts and great service!
Nice store much bigger inventory than you might think when looking at the store front.
Great place just everything you like is either on back order or out of stock. Salesman was great
Epic wait times in person and on the phone. Delivery delays. The paperwork was ridiculous. I will never buy anything from Ashley for the rest of my life.
So, I was sold a 30 guarantee mattress, so I was told, 20 days later I go back to Ashley’s to let them know the mattress is very uncomfortable and they told me that unfortunately I was not sold a 30 day comfort mattress but a regular one and I said ok, so how do we fix this and the customer care ppl said that I was stuck with a mattress I was not comfy with and I told them if they did not honor what the sales person said to me to please cancel the rest of my order and they said fine, your order will be cancel, so I do not recommend nor will ever spend my money at ashley furniture store, also was given 2 different sets if box springs for my king bed and the mattress has seem that is coming apart and they will not take it back,
I went to Lakeland store to buy a bed set and for some reason they make my order twice when I noticed i went to store to get one order cancelled an after sometime i realized they add primum delivery and guarantee in my order without my authorization when I when to store they laughed on my face like it was my mistake hopefully someone do something about this wrong doing i already put a complain with BBB and I will do the same with head Ashley corporation i just don't realized how someone make a mistake that cost me 1000 dollars more and they laughed on my face
Awful customer care service for a claim.
Middle of June 2021 we went to Ashley furniture in Lakeland Florida. Our salesman was nice and we found a sectional we loved. We paid in cash and it was supposed to be delivered July 5 July 5th came and went no delivery or call. A few days later we called left a message and also sent a email still no response. We went back to the store they said it would be delivered first part of august still no call or delivery. Called and they said only part of our order was available and it would be the end of august. We asked for the parts they had to be delivered as of then we are sitting on camping chairs they delivered what they had but still missing two sections. We were told the remaining sections would in be the end of august. It’s now the end of august and again no call no delivery. We went back to the store and was told now it’s going to be December!!!!!!! Right now I’m more than angry how the heck does a company sell you something that won’t be delivered for 6 months not informing of this in the beginning stay in business ?????? I just want my furniture what do I have to do to get my stuff ???????
If I had the option to provide a negative star I would do it, purchased a large order I did not mind the wait to get it but one if the furniture arrived damaged, called the same day to get it refunded because I did not want to wait more months to receive a new one and they offered an exchange in 3 days I accepted but furniture never arrived, I called again to get refund they said I took more than 3 days to call in to request it and that there was no call registered of me calling on time, after 3 weeks and 7 calls of them denying me my request they stated that the technician they send would review to see if I qualify for the refund. When the technician comes in he just patched up the chairs and did an exchange for the table, stated that he has no deciding factor in me getting a refund, so not only they lied to get me to agree, now I have a new defective furniture because this company cares more of making money than actually caring for their customers. This has been the worst experience that I had with a company. so thank you for stealing because not only was this furniture expensive but the feeling of having all this happen knowing that you HAVE to KEEP a DEFECTIVE furniture destroy the idea of a comfortable home, Thank you for being the worst experience. I hope this helps because no one should pay for defective merchandise as a NEW PRICE