Ashley HomeStore Lakeland, FL

Ashley HomeStore Lakeland, FL


About the store

Here at the Ashley HomeStore in Lakeland, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our intelligent customer service team who showcases our products in a way that makes a house feel like a home. We have been your go-to furniture and mattress store in Lakeland, FL since 2002. Our dedicated and experienced General Manger, Kristopher Thatcher, has built a team that is committed to being your trusted home partner. At the Lakeland Ashley Furniture HomeStore in Orlando, FL, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. You can find us in the area located near Target and T.J. Maxx. For those of you on a tight schedule, the best time to avoid the crowd is in the early morning around 10:30 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Recent Reviews
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(25 reviews)
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Good experience shopping for what we needed. Personnel were friendly and helpful in helping us get what we wanted

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Ask for Isaac, extremely patient and respectful, respects your final decisions and never pushy.

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Good customer service

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If you come here, talk to Brent!! He was amazing asked me all the right questions and way able to keep me on my budget!! Im brand new in Florida and he understood the concern to get it asap and make it in the right price range. He was amazingly helpful and got me exactly what I needed! For sure I will comeback to see Brent again!!

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Sherry was extremely knowledgeable and a pleasure to work with.

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I ordered a sectional in the coffee color and when it got here it was slate grey. Refused it. 2nd delivery was correct color but wrong piece and another piece was damaged. 3rd delivery to bring the two pieces missing and pick up the damaged piece. Of course they got it wrong again and brought it in the slate grey again. 3rd time and I still don’t have the complete set. I asked for them to pick up the pieces I have and they told me they have a no return policy after it’s delivered. Well technically all of it is not delivered. I have logged a complaint with BBB. VERY UNHAPPY.

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Sherry was very friendly and helpful. She even agreed to come back and meet me after her work hours. I can’t wait to get our new patio furniture!

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First time shopping at the Ashley HomeStore and will most certainly be my last. Nearly $5k of furniture purchased and nothing but problems from start to finish. Overcharged, wrong item delivered, missing item altogether.... Prepare for a frustrating experience.

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Great selection with helpful staff. Upfront with pricing, purchasing and delivery options.

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This store has charged an elderly lady I know for furniture that she did not accept at time of delivery. The furniture was not what she thought it would be and had the delivery drivers take it back. The store says they do not do returns and even hangs up on her daughter numerous times when she has called to discuss this. The store has the furniture and the elderly lady is out $3500. Shame on Ashley furniture for ripping off the elderly.

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Very friendly and good prices

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Excelente lugar

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Excellent service. Found what we needed.

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If I could give a Zero I’d give a zero! We went into Ashley to order a new bed (headboard, footboard, and rails) and mattress. At the time of sale the representative told us that we NEEDED the box spring too! We ordered all 3. Plus we got the additional nightstand. We ordered Queen size since our bedroom also has our sons bassinet, and there’s really not enough room for much else. At the time of delivery we were delivered a King bed frame and headboard and a Queen Mattress and Queen Boxspring. We were advised to accept the mattress and boxspring so we’d have something to sleep on. And to refuse the bed frame. We went to the store to get the issue resolved and were told it would be 2-3 business days til we’d get our new bed. Fast forward 3 days later. Bed was delivered and set up. Installation techs were in a rush and put our headboard up so far on the bed that there is a 3-4 inch gap between our mattress and the headboard and it lets light in and our pillows get caught between it!!! And they refused to adjust it! Also the box spring is now sitting against our wall, because with the box spring and mattress the bed stands too tall for me to even climb into bed. I am 5’8 and I have to hike my leg up and CLIMB into bed. Therefore we took it off and it’s laying up against my bedroom wall. We called the store to try and exchange the boxspring for another nightstand. We want to eventually purchase the whole set too! It seems like Ashely Furniture has no interest in our continued business or the trouble they’ve caused my family! This has been hands down the WORST EXPERIENCE IVE EVER HAD BETWEEN SALES, MANAGEMENT, AND CUSTOMER SERVICE!! They just lost a future customer because F*** this!

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My boyfriend and I are getting our first place and we were looking for a couch. As soon as we walked in, we were greeted and asked if we needed any help by Eddie. He let us look around and checked on us making sure we were still doing okay and answered all of our questions. Being first time buyers is nerve wracking, but Eddie helped us the entire time, answered all of our questions and made the first time buying experience amazing. Eddie was very personable and very good at his job! We WILL be back for future furniture purchases!

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I order my bed since February 28 2019 they coming fourth time and my apt every time they coming rails is missing ,next time they come back the foundation is missing ,they come back again footboard is missing .n we’re on April 7 2019 now and I pay cash the bed now still they leave a big mess and my apt .bad experience bad customer service I go to the place talk to the manager nothing happened

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