Ashley HomeStore Lakeland, FL
Here at the Ashley HomeStore in Lakeland, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our intelligent customer service team who showcases our products in a way that makes a house feel like a home. We have been your go-to furniture and mattress store in Lakeland, FL since 2002. Our dedicated and experienced General Manger, Kristopher Thatcher, has built a team that is committed to being your trusted home partner. At the Lakeland Ashley Furniture HomeStore in Orlando, FL, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. You can find us in the area located near Target and T.J. Maxx. For those of you on a tight schedule, the best time to avoid the crowd is in the early morning around 10:30 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Had the installers do the install incorrectly, bought the extended warranty and they did not want to cover. Then Ashley did also not want to cover. Once a credit was approved by Ashley I did come to store in Lakeland and the credit was canceled. I have spent 3 hrs looking and decided what I wanted to buy and to use my credit and had to hear it was canceled and no one knows how’s to fix it! Extremely dissapointed with this furniture place I have bought all my furniture with this company and when something happen they not stand behind the customers!!
Bought a leather sectional in 2018 told guy i didnt want a extended warranty because it never pays off they always find ways around it he asured me Ashley's is good so I did it about 8 months after having the sectional the back of the recliner started leaning at a angle called Ashley they sent someone out sure thing not covered the wood frame had split they said not covered that was about 2 months ago now the back has felling off you figure when you spend 5200 on a couch it would last longer then 2 yesrs
I wish I could give this place 10 stars. Gigi was wonderful as soon as we walked through the door. She’s got high energy and she helped us find what we were looking for, she helped us stay in our budget and went to bat for amazing prices. Gigi is the friendliest sales person we have ever met and we are in sales. I wish we would buy everything from her from everywhere. It didn’t feel like we were sold. We feel like she was our personal shopper and helped us make an educational decision on what we want. Please hire more people like Gigi but we will be back and will buy From Gigi and Gigi ONLY! If you’re in the market for new furniture please go to Ashley’s and see Ms. Gigi.
From start to finish this was one the best furniture buying and delivery we have ever experienced! Our sales design expert, Addie, was an absolute delight to work with and her product knowledge was most helpful! The delivery service was also top notch, communication was great and the delivery arrived in perfect condition and on time! We couldn’t have asked for a more positive experience! A BIG THANKS to ALL who played a part in our purchase! Sincerely, Mark & Barbara Tolar
the service they give is that they are good people, but I would give it zero stars, in my experience I bought a mattress that cost me $2400 dollars,and nobody explained to me that the company that finances you only gives you 3 months to pay so I had to pay for a mattress rental and pay double. It's stupid.
Worst after sale service ever. Charged over $250 for "white glove" delivery service and got anything but that. Delivery crew wouldn't even unpack everything, became confrontational and left. Had a broken recliner piece in the sectional they delivered so I called customer support. They said the soonest they could get a tech out to me was a week away. Called the store, of course the salesman and manager were now busy but they would return my call. They never did. Boo! Last purchase I will ever make from Ashley.
Horrible experience. All these people want is your money. Then, they will tell you your furniture will be in next month. Waste of time!
Kevin was a great help..bought my first ever sofa..very helpful and got me a great deal
(Translated by Google) Looked for coffee tables and found one. Nice staff. (Original) Letade soffbord och hittade ett.Trevlig personal.
My husband bought a tv stand from them and after taking it home realized it was too big for our home, they refused to take it back. For a company so big and claims to be number one I can't imagine them not wanting to keep every customer happy. Not only was I not able to talk to a manager but the customer service representative hung up on me. I will never be going back to Ashley furniture. There customer service is embarrassing.
Customer Service does NOT exist for this company. Communication from this company does NOT exist. Getting help does NOT exist. Nice product, Nice in-store Sales, but Black Hole for anything Delivery or Customer Service.
Big Rick is my favorite sales man!!♥️
If I could give them zero stars I would have. I do not recommend this store to anyone. They are very unprofessional. I had to wait 3 weeks for my furniture to be delivered and when they brought it 2/3 of my items were broken. I had to call them twice and go into the store with my two young children that was 40 minutes from me for nobody to answer my questions or fix my problems. The furniture I just waited 3 weeks for they wanted me to wait TWO MORE MONTHS to deliver my items because they broke my furniture !!!!! Customer service doesn’t answer so I can talk to a live person and the people In the store inclosing the manger sent out one email to try to get it delivered earlier but with no luck. Save your time and bring your money elsewhere be it will be a long wait and they will not even try to fix the problem they caused !!!!!!!!
Their third party vendor are irresponsible when sending their items. I purchased a round wall shelf a month ago and i stil haven't recieved it. I needed to reorder the shelf and wait with no exact date on when will I recieve it. Bad service but grate salespersons in the lakeland store.