Ashley Lakeland, FL 33809

Ashley Lakeland, FL


Your Local Furniture, Mattress & Decor Store

Here at the Ashley in Lakeland, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our intelligent customer service team who showcases our products in a way that makes a house feel like a home. We have been your go-to furniture and mattress store in Lakeland, FL since 2002. Our dedicated and experienced General Manger, Kristopher Thatcher, has built a team that is committed to being your trusted home partner. At the Lakeland Ashley in Orlando, FL, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. You can find us in the area located near Target and T.J. Maxx. For those of you on a tight schedule, the best time to avoid the crowd is in the morning around 11:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

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Customer Reviews
4.1 Star Star Star Star Star
(1304 reviews)
Star Star Star Star Star
Jasmin Grbic 5/22/22

Star Star Star Star Star
Jessie Samoa 5/19/22

Good customer service.

Star Star Star Star Star
Charlotte Gottardo 5/18/22

Our sales person was Andrew, who was absolutely amazing! Will definitely go back and buy more!

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Myrle McNally 5/15/22

Star
cristina lively 5/15/22

Never buying furniture from here again. I’ve always purchased from Badcock furniture but decided to see what Ashley furniture had. My salesman was Tim. He was awesome. Got my couch dining room table and chairs ordered. Get home as noticed my couch armrest needed to be switched. Called the store and they told me they would let Tim know. Came time for delivery day and all my furniture wasn’t in warehouse so I decided to wait until it was all there. Was told if I cancel delivery for my furniture I would have to pick up or they could sell what I purchased. Get to the wear house and get furniture loaded. Tipped the guy that helped load it. Get home and notice the couch was the original configuration I ordered and called the warehouse right away before even bringing it into the house. Was told a case was open and they would set new couch for delivery and credit for my troubles. Day of delivery for the right configuration the truck shows up to pick up and not drop off. I had the delivery driver get boss on phone. They opened another case. Told them they weren’t taking my couch on Mother’s Day weekend and leaving me with nothing. Mind you the tags are still on the couch. They put my couch back together and left. Went back to wear house couple days later for my table. Open it up and the corners are chipped and bubbled up. Now had to call for a case for this. Today I get a call because I’m scheduled for the right parts for couch drop off. They call and say they are on the way but only to pick up my couch once again. Again I say no your not taking my couch please stop by the wear house and bring me my couch and do an even swap. Dispatch calls me and tells me they are canceling my pick up all together so now another case is open and waiting for a new delivery day. I repeat will never deal with them again. Oh and no one ever tried to give me a credit or anything to make things better like I was told would happen. I went to the store to get everything right again and was told by Tim that wear house deals with credit. Still haven’t heard anything. Poor customer service for sure.

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Johanna Hernandez 5/14/22

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Charlene Hypes 5/10/22

Excellent customer service....if you visit Ashley in North Lakeland ask for Juan!

Star
Erika Rocha 5/10/22

Horrible horrible customer service by a lady named Ashley. She had a bad attitude towards a question I asked about the money being pulled out of my account. Not only did I experience her bad attitude but also a bedroom set that was ordered a year ago was never delivered and thats why I canceled that order. Never shopping for furniture at this location again!!!!

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Ciara Rivera 5/10/22

Juan y Mariana Fueron excelentes tanto en explicarnos el Proceso de Compra como de Financiamiento. Nos ayudaron muchisimo con nuestras Selecciones de Compra, Juan siempre estuvo al Pendiente de todo en cada detalle, nos informo acerca de cada uno y nos dio muy buena demostración a la Hora de escoger nuestros Matress. Gracias por todo Juan y Mariana!!

Star Star Star Star
Grant Cranick 5/8/22

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