Ashley HomeStore Lakeland, FL
Here at the Ashley HomeStore in Lakeland, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our intelligent customer service team who showcases our products in a way that makes a house feel like a home. We have been your go-to furniture and mattress store in Lakeland, FL since 2002. Our dedicated and experienced General Manger, Kristopher Thatcher, has built a team that is committed to being your trusted home partner. At the Lakeland Ashley HomeStore in Orlando, FL, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. You can find us in the area located near Target and T.J. Maxx. For those of you on a tight schedule, the best time to avoid the crowd is in the early morning around 10:30 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Tim is very knowledgeable and helped us w the process. He did a fabulous job at getting us a good price and quality product. Thanks my guy.
Amber was our sales rep we dealt with for our sale. She was amazing! We told her what we were looking for and she showed us several options. Love this store!
Gustavo was very helpful and knowledgeable about the pieces!!
My experience at Ashley Home Furniture in Lakeland was excellent.Our salesman Beau Balajadia was very professional and courteous he took his time with us and answered all our questions.
Buying power recliner low seat was wonderful and so was delivery. After 2 days realized right back corner was sinking. Went to store, very pleasant at customer service and gave me a case number and a phone number to call. Can not get through on the phone number, stayed on the line for 45 minutes only for so,eons to pick up phone, hang up and sent me directly to views on their service. Can not reach anyone.
Jerime in Lakeland is not the typical salesman. He is very patient, goes extra mile, and always make it right. Awesome experience!
The salesperson is really nice! The quality of furniture is not! We spent almost $5,000 on power living room furniture that we have had for less than a year and they have been out 5 times to fix the love seat and tonight the motor went out again that was just replaced 3 months ago! Do Not Buy from them! My husband has asked for a full refund and they refuse, he has asked for a replacement and all they want to do is bandaid the issue. As we get closer to our one year warranty being up I’m sure they will drag it out so we have to use the back up warranty and probably pay a deductible!
We really like Ashleys quality and Tim the saleman is the best. He makes the sale easy and is patient and entertaining
AMBER was superb! Knowledgeable of the product and of Ashley's policies & procedures!!! 5 Gold stars for her!!
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Nice store much bigger inventory than you might think when looking at the store front.
Great place just everything you like is either on back order or out of stock. Salesman was great
Epic wait times in person and on the phone. Delivery delays. The paperwork was ridiculous. I will never buy anything from Ashley for the rest of my life.
If I could give zero stars, I would. I ordered a table set on 10/02 and my order was added to another person's account # and name, that had my address, phone number and credit card info.I have called the store 4x's to get it straightened out because I was getting emailed and texted two different delivery dates under another person's name. On 10/03, I received a text with the wrong delivery date so I call the store and was told the account was showing two tables ordered with my name and another person's name and the account would be corrected later that day when a manager could approve the updates on the account and I never received a call back. On 10/5, I called to verify my delivery on the automatic system and it was still wrong. I called the store on 10/06, and I was told they have to re-add my order to show under my name to correct it and it would be corrected. I have asked to speak to a manager when I called the store and could not speak to one and no manager has called to confirm it was corrected. On 10/08, I am still getting delivery emails to the other person and myself. I called the Help Assistance with Ashley's Furniture main number on 10/08, and my personal information was still on the other person's account with the wrong delivery date. I cancelled my order this morning since no one can correct it and I still have not received a confirmation text or email that it was canceled. I don't understand how my information was under someone else's account #. I have no clue who the other person is. I will never order from here again. Poor customer service.
Awful! I was told my items were back ordered. I was told to expect them by the end of September. I couldn’t get a hold of anyone, so I came into the store to be told that I would receive them in January. They wouldn’t refund the other pieces of the set and basically told me I can wait another four months or get a piece that doesn’t match. Unacceptable.
Ask how their return policy work.Their return policy is no good. if you need or want to return something. so this the reason I'm no longer buying from them.
I went to Lakeland store to buy a bed set and for some reason they make my order twice when I noticed i went to store to get one order cancelled an after sometime i realized they add primum delivery and guarantee in my order without my authorization when I when to store they laughed on my face like it was my mistake hopefully someone do something about this wrong doing i already put a complain with BBB and I will do the same with head Ashley corporation i just don't realized how someone make a mistake that cost me 1000 dollars more and they laughed on my face