Ashley HomeStore Lakeland, FL

Ashley HomeStore Lakeland, FL


About the store

Here at the Ashley HomeStore in Lakeland, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our intelligent customer service team who showcases our products in a way that makes a house feel like a home. We have been your go-to furniture and mattress store in Lakeland, FL since 2002. Our dedicated and experienced General Manger, Kristopher Thatcher, has built a team that is committed to being your trusted home partner. At the Lakeland Ashley Furniture HomeStore in Orlando, FL, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. You can find us in the area located near Target and T.J. Maxx. For those of you on a tight schedule, the best time to avoid the crowd is in the early morning around 10:30 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Recent Reviews
4.3 Star Star Star Star Star
(950 reviews)
Star

Customer Service does NOT exist for this company. Communication from this company does NOT exist. Getting help does NOT exist. Nice product, Nice in-store Sales, but Black Hole for anything Delivery or Customer Service.

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Big Rick is my favorite sales man!!♥️

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(Translated by Google) Looked for coffee tables and found one. Nice staff. (Original) Letade soffbord och hittade ett.Trevlig personal.

Star

If I could give them zero stars I would have. I do not recommend this store to anyone. They are very unprofessional. I had to wait 3 weeks for my furniture to be delivered and when they brought it 2/3 of my items were broken. I had to call them twice and go into the store with my two young children that was 40 minutes from me for nobody to answer my questions or fix my problems. The furniture I just waited 3 weeks for they wanted me to wait TWO MORE MONTHS to deliver my items because they broke my furniture !!!!! Customer service doesn’t answer so I can talk to a live person and the people In the store inclosing the manger sent out one email to try to get it delivered earlier but with no luck. Save your time and bring your money elsewhere be it will be a long wait and they will not even try to fix the problem they caused !!!!!!!!

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Friendly

Star

Their third party vendor are irresponsible when sending their items. I purchased a round wall shelf a month ago and i stil haven't recieved it. I needed to reorder the shelf and wait with no exact date on when will I recieve it. Bad service but grate salespersons in the lakeland store.

Star

Star

Worst company ever to buy furniture from. Was told I could pick up my order last Thursday. I drove an hour to get to the warehouse in Brandon to be told my stuff was on back order. So then I was told it would be delivered yesterday which was Tuesday between 3-7 and verified it was on the truck. No delivery, so I called the warehouse and was told they had the wrong address even though they indeed should have had the right one and they were to “lazy” to call in to find the correct information. So I called the Lakeland store where I made the purchase and told them to cancel my order, and she was not interested in making anything right, just wanted to know what credit card I used and she would issue a refund. Never again, buy online as it is cheaper anyway!

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This store was great, the people were all very nice, but the topping on the cake was Addie. I had bought a bed from her when she worked at Rooms-to-Go a couple years ago and she actually remembered me. Here at Ashley Furniture, she was so helpful, personable, knowledge and she didn’t force the sale, instead she let it happen organically, and because of that, I made a large purchase and felt good about that decision. Addie really listens to the client and has a wonderful sense of design and great ideas. I am so happy I found her again and she will definitely be the salesperson I go to for my next furniture purchase.

Star

Horrible experience when it comes to delivery and set-up. Did not have the correct items for set-up and damaged stuff. Visit #4 - 5 weeks later and still NO BED set-up. I have to drive 11/2 hours for each service. Cost me more that the furniture is worth. I want them to pick it all up and I will go with another company. I really loved the customer service in the store, but the headache of the deliver and set-up is a nightmare. :(

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Darnell is what all furniture sales folk should be. Friendly, doesn't stalk you and hover while browsing. Very knowledgeable and willing to go the extra mile. Definitely impressed. The furniture was better quality than I expected and pricing was better than other chains. They also don't require the down payment on financed items that other stores do.

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Adie was the best sales person we could have ever asked for. Professional and met all of our needs. Would highly recommend. Her supervisor Todd was fabulous too. Great place

Star

Ordered 3 bedrooms sets from them they were glad to take my money. was told my pieces wouldn’t be in until October they were missing 1 piece. Called today for follow up and they are now missing 2 pieces but the piece I was waiting for came in. They give the merchandise you pay for away to people who order it after you!! The communication is horrible I was told I would get a call when the first missing piece came in yet didn’t now they don’t have more of my stuff!!! Horrible way to do business and no follow up!!!!

Star

I would like to start off first with the worst customer service I have ever dealt with in 45 years , ordered a bedroom set which came to the total price of almost $7,000 have made three payments and have still not received my full complete bedroom set when I first got my first delivery the headboard was broken they didn't have a dresser or the mirror on the second delivery they came the headboard and footboard was broken on the third delivery they only brought the headboard and footboard no posts on the 4th and Livery I got a bed with missing buttons in the posts were messed up just bottom line horrible horrible experience and every time I will call they will give me the run-around this person will transfer me to this person and this person with transfer me to this person very horrible customer service for drivers don't know what's going on they don't know why the product is being damaged there damaging some of the product when they're trying to bring it in just horrible experience and I have told all my family and friends to not do business with this Ashley's in Lakeland Florida I have called customer service multiple times but yet nothing has been done and I have made three payments already and yet still don't have my complete bedroom set and I have back issues and I'm sleeping on my couch this I'm just very disgusted with this company and I just want to return everything and get my money back and never ever deal with them again because the customer service is horrible and I'm just fed up that it's just disgusting how these people work going on 3rd month and still have not got my complete bedroom set

Star

YOU HAVE THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE... it's not the store, it's your over the phone customer service .....

Star

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(Translated by Google) Cheap (Original) Barato

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Sales rep John was excellent. We were in/out in 20 chair purchased and we were happy.

Star

There's a difference between good customer service and harassment. We came into the store and we were greeted right away, which was nice. However, when we expressed that we wanted to casually look around, the associate continued to push. Finally, I told him we were only interested in browsing by ourselves to which he replied "there aren't any self-service furniture stores around". I'm sorry, I realize these employees are on commission, but that was downright rude and aggressive.

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Called and asked for a specific item to see if it was in the show room and was told yes. I had to insist on telling them that I was driving far to look at it and was then told that they don't have the specific item but had the same material. Just another tactic to get me to come in.

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I bought a table and chairs in March of 2018. Table was damaged when I bought it and Ashley repaired it with no problems. I have a chair that broke and the 5 year warranty that they sold me will not call me back. I called and filed a claim and explained that all I needed was a chair leg mailed to me so I could fix it. After numerous attempts to contact the warranty company I went to the store explained my situation and John the general manager said to call customer service and they would send someone out. I called customer service and they stated that there is nothing they could do because it has been over a year. I asked them to help with the warranty company and customer service said there was nothing they could do. I threatened to picket and she advised that she would let the store know. I called the store to talk to a manager and Myra was busy. I asked the little girl that answered the phone to have her call me back and she asked what the problem was so I explained my situation. She advised me to keep calling the warranty company because "the squeaky wheel gets the grease" is what she told me. I advised her that if Myra did not call me back I would picket. Myra never called me back. So yesterday I made a sign for the back of my truck and sat in front of Ashley Homestore. They came out and offered me a chair. I advised that I had to spend money and time on this sign so a chair would have been expected when I first called the warranty company (GBS Enterprises). Todd advised that if I didn't want the chair that his District Manager told him to call a tow truck to have my legally parked vehicle towed. They called a tow truck to have my vehicle towed. I called the police who made the tow truck driver release my vehicle and advised Ashley Homestore that what I was doing was a first amendment right and protected activity. I will update after today when I go back again. I went back the second day and sat all day with no response. On the third day I went to Centro Ybor where Ashley has a corporate office. A very nice gentleman came out and asked what happened. After I explained he advised that someone from Ashley would be calling me and that this matter would be taken care of today. Within about 20 minutes I received a call and I was very happy with the resolution. I then got a call from a senior VP who listened to my story, apologized, and advised that this should have never happened. Ashley Homestore took care of me and hopefully after hearing my story the senior VP will effect change within the company. I will change the star rating but will not give 5 stars because of my experience and what I had to do to become a happy customer.

Star

Worst customer service ever!!! My wife and I got tired of buying the standard cheap couches that only last a year or two, so we decided to splurge for the expensive one and even payed extra for the warranty. After all said and done we spent nearly $5,000 on this couch. After a few months we noticed some defects in the leather and called for a warranty visit. It was at that time we discovered that our warranty plan that we payed for never got processed with the warranty company. Their initial response was “we can refund the price of the warranty”. After explaining that this is not how warranty’s work and getting no where, we called corporate. While their customer service department sure knows how to say all the right things we found that there was almost no follow through on anything. Took no less than 8 - 10 hrs over the course of a dozen phone calls for them to finally admit that they screwed up and that they couldn’t fix my couch. So their only offer was a $2100 in store credit. Which hardly covers the unfixable couch. But it was better then nothing right. So we took the credit and figured what the heck, at least we can get a new bedroom suit out of this. Well, wouldn’t you know it the furniture was delivered damaged. The delivery guys refused to take it back when I rejected it. Then it took 3 more calls to get a service tech to come out. And when he finally shows up, he doesn’t have the one part we told him to bring. It’s a never ending battle with these people. Do not waist your time and money. The furniture sure looks nice, but if it’s built like the company is run then rest assured it will be a disaster.

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