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Ashley HomeStore Lakeland, FL 33809

Ashley HomeStore Lakeland, FL


About the store

Here at the Ashley HomeStore in Lakeland, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our intelligent customer service team who showcases our products in a way that makes a house feel like a home. We have been your go-to furniture and mattress store in Lakeland, FL since 2002. Our dedicated and experienced General Manger, Kristopher Thatcher, has built a team that is committed to being your trusted home partner. At the Lakeland Ashley Furniture HomeStore in Orlando, FL, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. You can find us in the area located near Target and T.J. Maxx. For those of you on a tight schedule, the best time to avoid the crowd is in the early morning around 10:30 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Recent Reviews
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(1039 reviews)
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I purchased a coffee table along with a sectional for your Thanksgiving Sale and the table has broken 2x now. The first time I went to get it fixed, I called 2x and got nowhere, I stopped in 2x before an appointment was set. I want a new table because I do not want to jump through hoops everytime the table breaks. Will never buy anything from here not only does their furniture break so easily, you have to jump Through hoops to even get an appointment. Their customer service is non existent, I would rather spend more mowing somewhere with quality stuff and wait like Rooms to go. They have a waiting for their products but they have better quality and way better service. Heck so does Kane’s furniture. We only went to Ashley’s because they were faster. We even purchased the stupid extended warranty. 🙄

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Beau was wonderful, very patient and polite. He took his time with us and explained in great detail the furniture we were interested in and helped us make the best decision for our needs. We highly recommend Beau and Ashley Furniture!

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Got a great deal. Delvin was a wonderful salesman who wasn't aggressive and didn't pressure us at all.

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I am not sure who or how to contact you guys as I've been trying for a week. I have had the worst experience of my life with you guys. I am extremely disappointed in every aspect of my last purchase with you guys to the point I won't even buy another item again from your store. My kid has had his bed less than a week and its damaged, my daughter received the wrong size bed and the paint is chipped already, my house had trash all over it when the delivery people left, the dresser did not have the handles put on, and no one can contact you. Utter disappointment.

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(Translated by Google) Be very careful, my mother-in-law bought some leather furniture and tube to throw it away and I'm thinking of doing the same with a dining room set because the bottom of the seats is hollow. They can't bear the weight. Very disappointing (Original) Tengan mucho cuidado mi suegra compro unos muebles de cuero y tubo que botarlo y estoy pensando hacer lo mismo con un set de comedor pues el fondo de los asientos está hueco.no aguantan el peso.muy decepcionante

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Hello we purchased our new living suite and was told it would delivered on a certain day which some of it was then was told our other pieces will be delivered on Sunday after not receiving any calls and waiting all day I decided to call only to be told it won’t be here for another 5 days which is totally unacceptable in my eyes NOT A HAPPY CAMPER

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Great customer service. My salesman BEAU was a pleasure to work with. He is an asset to your company. Lots of great furniture to choose from. The store manager was wonderful. I went to the showroom in Lakeland, Florida on US 98.

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Be very careful buying here. I purchased a bed at this store late April. Salesperson and manager confirmed that I was going to be given a 3 month no interest promotion. They convinced me to buy up so I can utilize the promotion, after a month that I get a statement I am being billed 34% interest on this GENESIS card. I have tried incessantly to contact the store or have supervisor correct the issue. After several days csr supervisor explains she sees 3 month payment promotion, but explained that it meant to pay balance in 3 months. Call disconnected (not by me) and never called me back. I wound up paying off credit card, interest and all and CLOSED IT. I have spread the word!! DO NOT SHOP AT THIS STORE!!! they give you wrong information and do not even try to correct the issue. -Carolina B.

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Wonderful salesman every time I go to the store. Lakeland Store for me, always honest and willing to go the extra mile for the customers. Thank you all for your assistance. ☺️

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Super easy, I knew what I wanted, Paula B was very helpful. In and out within 30 minutes. YEAH!

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Had to give 1 star to be able to post! This is a franchise store, and the worst customer service I've ever experienced. THEY WILL NOT LET YOU RETURN OR EXCHANGE YOUR FURNITURE IF IT DOESN'T FIT ONCE IT'S IN YOUR HOME, and this has nothing to do with COVID-19. it is their policy, once you buy it and it's delivered, you're stuck with it no matter what! I WILL NEVER BUY ANOTHER THING FROM THIS STORE!

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The sales man I had did not know what he was talking about he sold me a new bed set and told me that a box spring was not needed. Waited two months for my bed to come in and to find out it needs a box spring. Bought a protector for my mattress also did not come in. I called them was on hold for 45 min and never got an operator. If it were up to me I would never shop here again.

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Sold me a firm mattress and won't even let me exchange or return it because the sales rep didn't sell me a mattress protector now I'm stuck paying for a mattress that is hard sold me a hard mattress and won't take accountability for it

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I have purchased thousands of dollars in furniture over the last 19 years and the warranty with all of it. I have had NO problems until I actually needed to use my warranty for the first time! WHAT A JOKE! They don't want to cover anything! One claim in 19 years and I got no help. SO LONG ASHLEY!

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Easy 5 stars! The man who sold me my sectional, Tim Cox, was so sweet! He seemed like he was having a bad day, so I asked what was wrong, and he began to describe to me everything going on in his life in great detail. He was going through a divorce and was having trouble dealing with it. He ended up crying on my shoulder. An absolute beauty of a man! It was a life-changing experience.

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