Ashley HomeStore Lakeland, FL
Here at the Ashley HomeStore in Lakeland, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our intelligent customer service team who showcases our products in a way that makes a house feel like a home. We have been your go-to furniture and mattress store in Lakeland, FL since 2002. Our dedicated and experienced General Manger, Kristopher Thatcher, has built a team that is committed to being your trusted home partner. At the Lakeland Ashley HomeStore in Orlando, FL, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. You can find us in the area located near Target and T.J. Maxx. For those of you on a tight schedule, the best time to avoid the crowd is in the early morning around 10:30 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Have bought several pieces of furniture over the years. Delvin helped us when we purchased our couch and did a great job so we asked for him again when we went back to get our tables.
I called to cancel my whole order, as I have been waiting since July for my furniture. After talking with Tim, who sold me the sectional I decided I would keep it. I know these salespeople are in financial need right now and I thought it was the right thing to do. I was originally told by (TIm) I needed a piece of furniture (Amish Chair) to make the pieces of my sectional connect. Turns out I didn't! I called and asked if I could exchange on the same day they delivered it. Not asking for a refund! Guess what they told me? I should have declined it at delivery. Geez, had I known, I would have. This was $1,700, mind you I have spent almost 8,000 on furniture from them. Again, the Manager (Scott) said he contacted the Regional Manager and they would not allow an exchange ($500). Of course they had "Tim" deliver the call. Tim would not provide the name of the Regional Manager who allegedly made this decision. Do not buy furniture from the Ashley Lakeland store, Tim and Scott are not to be trusted in my opinion! Take your business elsewhere! To a place that appreciates their customers.
Tim was awesome and he gave me the time to browse the store and was ready to help me with my chojce. He was very courteous and explained in detail everything regarding my take home purchase and my delivery purchase. Thank you for caring.
Tim showed us right to what we were looking for and gave us all the info we needed to make the right purchase.
Isaac was awesome. No pressure and took the time to answer any questions we had.
Brent Mercer is the absolute best sales person at Ashley (98 N, Lakeland Fl) He takes the time to help his customers find exactly what they are looking for. We have furnished 5 rooms with Brents help.
I am so pleased with my purchase from Ashley's Furniture. I purchased a dining room set maybe 3 years ago. I needed an extra chair but, this set has since been discontinued. Well, to my astonishment I called and found that one chair that I needed. I spoke to Ian, who by the way was very kind and professional. I drove to Lakeland the same day, the transaction was quick and worry free. Thanks, Ian for making my day. 🙂
I was shopping around for furniture for about a month and a half. When i went to Ashley's. I met one of the associates Delvin. Delvin was extremely friendly and knowledgeable about produts warranties. When i first visited a month before buying i was never pressured to buy same day. Overall it was a fast and easy shopping experience.
We had a great experience here. GG was the associate that helped us, and we purchased a new living room set.
We were greeted by Brent when we arrived. He introduced himself and explained the sales for Labor Day. Brent allowed us to walk around and look at our own pace without interruption. He was very patient in our search and did not complain or show any sign of frustration that he had to stay after the store closed to help us with our purchase. Brent was an excellent salesman and I would recommend him to anyone looking to purchase from the Lakeland FL. store!! Thank you Brent!
Delvin was absolutely awesome to work with!! He was super patient over the 3 visits it took me to finally choose a living room set and was very knowledgeable. He even price matched the deal we found online for the Labor Day event. I can't wait to see our new living room!
Nice selection, quality and no pressure.
Good selection of furniture.
Came here looking for an specific item but did not have it, Isaac was kind enough to show us around and find the best fit for what we were looking for. He was able to sell us an amazing dining set. He was so professional and patient, what a really good salesman. I will come here again and again as long as he is working there. Beautiful store too! Thanks Isaac!
I had a great experience at the Ashley store ! Isaac was extremely helpful and explained everything to me in detail. Can’t wait to get my bedroom furniture ! Thanks again 👍🏻
Very disappointed in the service I have received AFTER purchasing items. Was lied to on availability of the items we purchased and was given several different delivery dates only after me calling to find out where my items were and may I add that I was hung up on three times while trying to get to the correct person that I needed to speak to regarding my sofa.... I would love to go into detail on everything but there is too much. I have a damaged sofa sleeper sitting in my living room that I can't sit on as it is causing back problems, you have determined it is unrepairable and I am to wait to hear what you are willing to do. I want you to come pick up the sofa sleeper and issue me a credit. I don't want a replacement, I don't want a in store credit. You have lost a customer! Don't blame COVID either as that is all I have been hearing from your staff.
They take care of costumer well...
We love Ashley's great selection, great price, and awesome staff!