Ashley HomeStore Lakeland, FL
Here at the Ashley HomeStore in Lakeland, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our intelligent customer service team who showcases our products in a way that makes a house feel like a home. We have been your go-to furniture and mattress store in Lakeland, FL since 2002. Our dedicated and experienced General Manger, Kristopher Thatcher, has built a team that is committed to being your trusted home partner. At the Lakeland Ashley Furniture HomeStore in Orlando, FL, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. You can find us in the area located near Target and T.J. Maxx. For those of you on a tight schedule, the best time to avoid the crowd is in the early morning around 10:30 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
I bought a table and chairs in March of 2018. Table was damaged when I bought it and Ashley repaired it with no problems. I have a chair that broke and the 5 year warranty that they sold me will not call me back. I called and filed a claim and explained that all I needed was a chair leg mailed to me so I could fix it. After numerous attempts to contact the warranty company I went to the store explained my situation and John the general manager said to call customer service and they would send someone out. I called customer service and they stated that there is nothing they could do because it has been over a year. I asked them to help with the warranty company and customer service said there was nothing they could do. I threatened to picket and she advised that she would let the store know. I called the store to talk to a manager and Myra was busy. I asked the little girl that answered the phone to have her call me back and she asked what the problem was so I explained my situation. She advised me to keep calling the warranty company because "the squeaky wheel gets the grease" is what she told me. I advised her that if Myra did not call me back I would picket. Myra never called me back. So yesterday I made a sign for the back of my truck and sat in front of Ashley Homestore. They came out and offered me a chair. I advised that I had to spend money and time on this sign so a chair would have been expected when I first called the warranty company (GBS Enterprises). Todd advised that if I didn't want the chair that his District Manager told him to call a tow truck to have my legally parked vehicle towed. They called a tow truck to have my vehicle towed. I called the police who made the tow truck driver release my vehicle and advised Ashley Homestore that what I was doing was a first amendment right and protected activity. I will update after today when I go back again. I went back the second day and sat all day with no response. On the third day I went to Centro Ybor where Ashley has a corporate office. A very nice gentleman came out and asked what happened. After I explained he advised that someone from Ashley would be calling me and that this matter would be taken care of today. Within about 20 minutes I received a call and I was very happy with the resolution. I then got a call from a senior VP who listened to my story, apologized, and advised that this should have never happened. Ashley Homestore took care of me and hopefully after hearing my story the senior VP will effect change within the company. I will change the star rating but will not give 5 stars because of my experience and what I had to do to become a happy customer.
Worst customer service ever!!! My wife and I got tired of buying the standard cheap couches that only last a year or two, so we decided to splurge for the expensive one and even payed extra for the warranty. After all said and done we spent nearly $5,000 on this couch. After a few months we noticed some defects in the leather and called for a warranty visit. It was at that time we discovered that our warranty plan that we payed for never got processed with the warranty company. Their initial response was “we can refund the price of the warranty”. After explaining that this is not how warranty’s work and getting no where, we called corporate. While their customer service department sure knows how to say all the right things we found that there was almost no follow through on anything. Took no less than 8 - 10 hrs over the course of a dozen phone calls for them to finally admit that they screwed up and that they couldn’t fix my couch. So their only offer was a $2100 in store credit. Which hardly covers the unfixable couch. But it was better then nothing right. So we took the credit and figured what the heck, at least we can get a new bedroom suit out of this. Well, wouldn’t you know it the furniture was delivered damaged. The delivery guys refused to take it back when I rejected it. Then it took 3 more calls to get a service tech to come out. And when he finally shows up, he doesn’t have the one part we told him to bring. It’s a never ending battle with these people. Do not waist your time and money. The furniture sure looks nice, but if it’s built like the company is run then rest assured it will be a disaster.
If you want excellent service ask for Angel Diaz... he was very helpful with helping me find what I was looking for. I didnt go to buy at the moment but when I do I will definitely ask for him
Worst furniture store ordered furniture in early July furniture still is yet to come the UPS leave items outside your door, delivery men lie about coming to your residence, then continuously text you and order is all messed up! Very disappointed this is the 4th time to deliver correct mattresses!
HORRIBLE STORE THEY DONT STAND BY THERE PRODUCTS OR WARRANTY, DO NOT BUY AT THIS STORE ,SPECIFICALLY THE LAKELAND STORE
Horrible, Horrible customer service . Received damaged furniture, I've been fighting for over a month to get any help , it's been the worst experience as a first time customer of Ashley's . I do not recommend this furniture store at all . They will NOT refund your money back l, and basically will get a response of I'll call you back and never receive a call. The lack of communication was extremely aggravating. When you walk in the experience was beyond great because they want your money but once you have a problem with a damaged product ,it will be your worst nightmare. Its worth spending more money for better customer service elsewhere.
Poor customer service you can find better deals online than in store anyway once they make the sale they could care less about you beware
Good furniture. Bad delivery service
I hope to be able to update this and give a better review because I do feel the retail end was a pleasant experience. However, I was expecting delivery of furniture by 7pm tonight. The delivery drivers are subcontracted so there is little control. They arrived at 7:05 pm (do not rely on the app) after it started raining. They don't deliver in the rain. Now, I have been told that my daughter is expected to sleep on the floor in an empty bedroom for at least a week. After over an hour on the phone, they couldn't even guarantee a date of delivery. Terrible customer service once you walk out of the showroom. Once they have your money, Ashley HomeStore is not concerned about delivering the product when promised.
They had what I was looking for.
Furniture is nice and reasonable priced for what you get. Our sales associate Issac was very helpful, but that's where it ended. It took us three deliveries to get a dining room table that wasn't broken, for a total of two weeks and three days my family had no place to sit during meals. The staff was rather empathetic to the fact, and acted as they were doing us a favor of getting getting a new table delivered citing "magic". Unacceptable when they are actually very proud of claiming to go " out of their way" instead of taking responsibility. To top it off, we were supposed to receive a call to schedule a technician to repair another piece of damaged furniture, but that never happened, and we were supposed to receive a $100 gift card, that also never happened. If you plan on buying, also be prepared for the possibility that things can and will go wrong, but you will have to struggle and fight to get what you ordered undamaged.
Too long ago, too many places visited to remember.
I'm going to make it my mission to make everyone aware of how bad the customer service is. Received four damages barstools on June 30th and I have yet to get any resolution due to the lack of customer service. I will never give this company another penny . The unprofessionalism from the company definitely should be reported to the better business bureau. Please please take your money elsewhere , it's worth paying more to get better customer service where you know you will be taken care of If something went wrong with your delivery . I have gotten Corporate involved from City Furniture due to the lack of responses from the store and customer care.
Stay away. Marianna told me over the phone they had an item in stock ready to pick up that day & they are actually a showroom with no items ready to pick up. Also charged me another counties taxes because that’s where the item had to be picked up without explaining this. I get my item from the warehouse where they sent me & it’s damaged with screws that will not work. Now they will not take their product and give me a refund. I will never shop here again & I recommend everyone not to waste their time & spend your money elsewhere.