Ashley Store | Melbourne, FL 32904

Excellent sales rep., Sarah, made the experience enjoyable. Offered lots of suggestions as to matching rugs & accessories.

This was going to be a 1 or 2 star review based off the interaction of a single young lady (I think she had red hair and braces) who demonstrated she didnt want to help me when there was an issue with Concora and their system. I realize this wouldn't be fair to the store manage because of this lazy girl. The next day, Pamela was faced with the same issue took the time to pick up the phone and spent so much time trying to resolve the issue. Eddie and Pamela truly deserve to be recognized for their astounding customer service.

Billy was very helpful with assisting me with my purchase of a couch.

The salesperson at AshleysFurniture Store was absolutely wonderful! She was knowledgeable, efficient and very helpful! I definitely will return there in the future.

Kudos to Jeff Campbell for providing 5-star customer service. He is extremely knowledgeable and helpful without being pushy. Ask for him and you won't be disappointed!

My sales associate Jeff was friendly ready to help with no pushing. Jeff totally did what i wanted and was very helpful in many ways. Great Experience!

It was a very easy and pleasant experience buying my furniture today

The Tom was very helpful when picking out a sofa and love seat, I would highly recommend him as he is very knowledgeable! Thank you again.

I like how they work together.

Well informed every step of my shopping experience.

I just moved into a new place and was in need of many pieces of furniture. The salesperson who helped me was Devon and he was AWESOME in helping me select every piece that I wanted! I highly recommend this location in Melbourne, Fl. Be sure to ask for Devon, he rocks!!

Very helpful sales guy. Couldn’t do enough to earn my business. Lots of choices. Chilled atmosphere.

Holly, our Associate was great in helping us pick out our bed and mattress… She explained all the options that were available to us showed us how we could save a few dollars.…great store and great sales person!

Malachi Clark was a wonderful salesman

Excellent service and quality products

Lenore was very knowledgeable and very helpful. Thank you!

Excellent product and service 👌

The Home Store was a great place to find exactly the couch I was looking for. Delivery was quick and professional!

The customer service was great. Almost all our furniture is from Ashley. When we moved to Viera, we decided to upgrade. The Ashley staff is amazing. I prefer leather and am getting used to the new material used on chairs.

complete incompetence. My furniture has been rescheduled 6 times. The latest today after I was given notification by the warehouse that my furniture was being prepped for delivery. Yesterday I was given time for delivery, today I was told hours before my delivery time that my furniture is still on back order. I paid cash for my furniture and now no furniture, wondering what kind of scam Ashley’s is running Notified the BBB

Eddie was great! Explained things well and answered our questions.

Retail staff were very helpful and not over bearing , love the products . Giving it 3 stars because of the delivery crew. Very unprofessional dropped my furniture multiple times , also did not assemble one of my recliners correctly . Once they finished setting up everything they left with out a word or giving me time for inspection, which I would have caught the recliner improperly assembled . They jumped in their box truck and sped away . I had to fix the recliner myself

I didn’t want delivery but I didn’t have the option to take my purchase home. That should be an option

Jason and Eddie helped my fiancé and I on two separate visits. They were both patient, kind and genuinely involved in finding the right new living room sofa/sectional that would work best for our busy household of three kids and animals. They explained the difference between different materials and really made sure we got what not only made sense for our home, but also fit with the style we were going for. I never felt pushed or pressured, they knew when to give space and when to guide us to options that worked best for us. They were both incredibly helpful and kind and we are excited to set up our new living room and create an amazing space for our family!

On time delivery. However, had more cleanup after delivery than I would normally expect from Styrofoam packing debris.

Perfect, amazing service were able to help me with all my needs 🙌

Great customer service every time we come to the store. The prices are very competitive, and the furniture is outstanding.

Tom was super helpful as we were in looking for a new living room sectional. He took our needs and wants into account and was able to provide us with choices of what we were looking for. To sum it up, we’re looking forward to our new furniture. Thanks Tom!

Very helpful with my phone order. Everything was delivery exactly as expected.

Very happy with the couch, rug, and coffee table I purchased! Quality and delivery was fantastic.

Do not shop here! They do not honor their warranty. My furniture came damaged and they will not do a thing about it. They tell me to email service and it takes over a month for them to get back to me. I don’t live in Florida and they refuse to acknowledge I need service while I am in town. I have even gone back to the store and was told service will email me. Horrible customer service! I got a couch which has a huge black spot on it and a tv stand and the door will not close.

Very happy with my new sectional sofa. It was delivered on time and the delivery guys were excellent!!

Great selection and customer service. Our sales person Samlal Kirk was very attentive to us and responsive. He answered all our questions in a timely manner. We definitely shop there again and use him.

Wonderful furniture and excellent customer service!

I was looking for end tables for my living room. Ashley had more of a selection and better prices than other stores

We recently purchased our very first couch from Ashley Furniture in Melbourne and we couldn't be happier with the experience! LEONORA was absolutely wonderful to work with. She was incredibly informative, patient, and brought the best positive energy, which made our decision so much easier. She took the time to answer all of our questions and guided. If you're looking for a enjoyable shopping experience, we highly recommend visiting Ashley Furniture and asking for Leonora. Hands up to her for truly outstanding service! Thank you Leonora! You are the best!

Mr. Tom, the salesman that helped us pick out the right couch for us was the best. He didn't hover and he let us take our time. He also gave us great tips and advice to help make a hard decision between two couches. When you come to Ashley, ask for Tom.

1st recliner delivered was defective (broken zipper). They tried to fix it but could not. Wanted me to accept it and they would send out repair tech. Sorry but no… I bought a new recliner not a fixed recliner. Also bought a kitchen set, same day. The delivery date was moved, then moved, then moved, then moved again. Why did they tell us they did not have it in stock. First time we purchased from Ashley furniture. Probably will never purchase from them again.

It was a nightmare. Twice our master bedroom suite was delivered and both time we had the same issues. Dresser damaged and wrong parts to assemble the bed. The night stand to our guess bedroom was also damaged on the first delivery. Then with the hurricanes ( Helene and Milton). The third and final delivery also became quite a task. I was a loyal customer having shopped Ashley in Virginia, but it is doubtful I shop Ashleyagain.

The selection of furniture in the store is great. The sales person was extremely helpful and knowledgeable and was very accommodating.

Went to 5 different furniture stores looking for the perfect stand for my Family Room TV. Finally found it at Ashley's. Fast professional delivery with a smile. Thank you.

Great store great product very nice salesperson no pressure will be going back for more

We bought a dining room table and chairs and was told they would come not built unless we paid extra for the special delivery service. So we did and it was supposed to include the delivery people taking all trash. When they arrived the only item jot put together was the table and they did jot remove the trash. Ashley called to see how everything with the delivery went so I told them and was supposed to hear back since I believe I was lied to about needing the extra charges and with them not taking trash. I never heard back. The chair supports are already loose (one month later) but I am skeptical of the extra insurance I paid for after the delivery lies.

Couch was suppose to be delivered within a week they called me the day after it was purchased and said it can’t be delivered that day and came a week later.

Had nothing but problems with the entire delivery process! Missing and broken items and the customer service line just tried blaming everyone else when anyone could clearly see that wasn’t the problem. It was a nightmare. Unless we can walk out with the merchandise, we will not ever purchase again! The sales person was very nice. That about sums that up.

Terrible customer service. Not a good store if your furniture has some damage and you need to replace it. They never sent me a replacement for my damaged chair, and the sofa’s pillows were missing, and I never got them.

When you go to buy a bed clearly you’re going to take your time we looked at probably 20 different beds laid on different beds in different bedding stores and we found ourselves at Ashley where we thought, OK we think we found our bed. We talked to the sales person asked him how long has the mattress been on the floor, said four months. Asked isn’t there a stigma with pillow tops, salesman says no no no they’ve come a long way since doing pillow tops way different technology now they hold up much better. So with the firmness and the information combined with us taking our time and deciding between all these different models, we selected the bed that we did from Ashley. It was a Serta model that had a pillow top and not only did the bed breakdown within the first month of owning it we called we placed a service call., this can’t be right. They said they’d send someone out we scheduled it. They said they would contact us the night before to give us our window. They did not contact us. The service people showed up and of course nobody was home to receive them. this happened an additional time before finally getting a third representative who said when scheduling with me that if I don’t get a call, here’s the 800 number that I can check in with the night before. Well that finally worked on the third try after having the mattress looked at and it being even worse by the time of the inspection. We sink in deeply like a sinkhole your stuck in it, the center of the bed there is very visible hump, firm and what the mattress was in the showroom and what we expected in comfort for years to come. And we’re now stuck with a $2000 bed and Ashley‘s telling us so I’m sorry but it meets the guidelines? Despite practically begging sharing that I have had excruciating shoulder and neck pain. I keep waking up with headaches most mornings because I am apparently grinding my teeth being tilted by the uneven decomposition of this mattress, and have my shoulders sinking into my ears as the bed is tilted as the top half of the body is heavier than your legs and yes we rotated the mattress the first month, but we don’t get an exchange or re-selection. We get nothing more than I’m sorry it meets our guidelines of acceptable, total trash. I can’t fully blame Ashley for the bed but I can blame the saleman for outright dishonesty, glad you got your commission or the possibility this mattress was not handled properly and their lack luster robotic que card responding customer service and their total lack of care as an organization, you spend a lot of your life in your bed, it matters! Good sleep or lack there of effects your health. I know for a fact they can return this bed to the manufacturer and get credit for a defect but again nothing but it meets our guidelines…..5 weeks in and a broken down mattress come on that’s ridiculous and out 2k. Buyer beware!

Recently spent ALOT of money on a bedroom set. Waited six week for delivery which was ok but then they called the day before delivery and said we had no choice on delivery time so had to take off work. Then when they showed up they said it wasnt a full order. Now i have to take off anougher day of work and again they said it wouldnt be everything. So now will have to take of anougher day. We called to complain but all they said was im sorry. Very pour customer service everytime we called. Just read off a script. Will never return to Ashleys. UPDATE: After posting this Ashley's reached out to me. I sent my information and didnt ask for anything which was good because I guess they felt having to take off work 3 days and only going by their delivery schedule is ok. Buyer beware.

Eddie is amazing. He was so knowledgeable and helpful. He helped me find exactly what I needed. I will be back again.

Came with a budget and Sarah was very helpful and friendly and helped me find a dresser in my budget. Great experience, Thanks again Sarah!

If I could give -100 stars I would defective couch get the run around submit pic email after email now want a tech to come out to look at popping sounds and issues because they don’t want to exchange couch only 3 months old Beware do not buy from here Stay away

Jeff was very helpful. Got what we needed fast.

My fiancé and I went to the Ashley's store located in Melbourne to purchase a new dining table and had a great experience with Jeff Campbell. Definitely recommended

Jeff helped us navigate the process with ease. We will be back in the future due to his assistance.

Larry was super informative and helpful as we are on a quest to furnish our home! Thank you for your help, everyone head in to Ashley’s furniture and Larry will make magic.

Jeff Campbell gave us great customer service . Great personality.

Awesome

Pamala is a great worker for your company, I had an issue with the bedroom set, which I purchased there and she was able to take care of the problem very fast and efficient. She seems to be a great asset to your company. I wish everybody was like that.

Excellent service from Jeff. Very helpfull.

Jeff was fine. Great services.

Did not deliver. Took our 10k and we are fighting to get it back. They don’t come through. Don’t use these guys. It’s a total crap show.

Me and my husband came to buy couches and we were aproach by Devon. He is very knowledgeable and very helpful. Nice and friendly. The thing I was very happy with it was not have him chase us around the store making us feel obligated to make a purchase. He's definitely an outstanding sales person.

*this review is meant for Ashley’s furniture as a company and its customer service team as a whole, not for this specific store. Either way I wouldn’t recommend wasting your time nor your money here. I would love to comment on the actual furniture however we’re currently on our 6th reschedule for it. I am patient and have no trouble waiting, however most of the time they like to confirm our delivery and hours before they’re due to drop it off they call with a new excuse as to why they can’t deliver it. Sometimes they don’t even bother to tell you they’re not coming for the day. While I understand that on occasion things happen and rescheduling is necessary, I would at the very least like to be notified of that situation. Upon calling customer service, I was greeted with we’re sorry but we can’t do anything and not a single one of them can be consistent with the reason for my delivery not happening. I am extremely disappointed with this experience and honestly feel like I’m on the naive end of a scam! Customer service is extremely poor, communication is non existent and I will not be a future customer, and any of friends and family of mine will be told not to shop here unless you want to spend a ton of money and not receive any form of service or your purchase for an unprecedented amount of time. If you do place an order online, prepare yourself to use all of your vacation days from work waiting on a delivery that is likely not coming.

Billy the kid was awesome! I’ll be back!

Eddie the best sales man in ashley professional very humble very detailed oriented super informative bilingual super plus and patiente good attitude definitely strongly recommended. Att Lopez family

Leonora helped us find exactly what we were looking for. Not only was she helpful, but she was very friendly and personable as well. She really felt more like a friend helping us find a living room set, and even moving items around the store to see how well they go together. If you are heading here, I absolutely recommend asking for Leonora to help you.

Good quality furniture. But not happy having to wait almost 3 weeks between same order, a bed! Mattress came 1st,they took apart older bed apart,then laid new mattress on floor n left. Bed frame comming in 2 weeks! Furniture goog,service bad 👎 ! Lucky I gave any stars.

Purchased furniture on Sunday. Was going to take it with us that day. Store talked us into having it delivered. Delivery was canceled and we were not notified until an hour after the deliver was suppose to be made that the store closed. Extremely upset over $3k of furniture plus delivery. And getting the run around from the customer service. This store is a complete scam. Wish I had read more online reviews before purchasing. Will never again consider Ashley furniture or any company associated with them again.

We purchased a new couch at Ashley’s. This was the third store we looked at. We are very happy with our purchase. The quality of the furniture and the value for money was superior to the other stores we looked at first. We worked with Billy. He was fantastic to work with. He was kind, professional, and patient. Will absolutely be back!

Had excellent help from Kirk. Came in with the idea of a new look for my bedroom and he helped with just that!

Jeff is the best!!!

Bought a mattress/bed set with Kimberly Rich. She was great! Very friendly. Listened to what I was looking for and showed it to me.

Very helpful and welcoming...Well definitely work with any budget. This should be first and only stop you need to make...

We are treated very well by Jeff.

Larry always super helpful, knowledgeable and nice!!!! Love them!

Billy the Kid was awesome thanks for all the information and your help!

Had a great experience working with Billy. No hard sell, just really helpful!

Malachi was friendly and helpful. He inquired about the style we were looking for and offered suggestions. We have always been pleased with our furniture and service at Ashley’s.

Holly was so amazing and knowledgeable! She was very friendly and provided excellent service! We appreciate her!!

Eddie took great care of my wife and I as we looked at nearly every piece of furniture in the store. Patient, knowledgeable, helpful and had a great looking haircut!

Thank you Eddie!!! Great customer service!

If I could leave 0 stars I would. Horrible return policy. 72 hours….we renovated our home and the bar stools did not go with my new flooring. I only took a seat out of the box AFTER the flooring was installed and they refused to refund me. The chairs have not even been build or unboxed! I will never purchase from here or City furniture in the future.

Kirk was knowledgeable, there to assist us and answer all questions related to furniture and warranty. Patient with us to decide what we were buying

First time experience.. absolutely loved it. Kirk was the best

Larry from Boston is the man! No sales pressure, easy to talk with and very professional. Gave us space to figure out what we needed. Made our couch and table purchasing experience very enjoyable. Highly recommend you ask for him!

Jeff was awesome! Got my item ordered and delivery set up right away! Thank you!

I had a great experience with Kirk. Very professional, gave good suggestions, was very patient. Ended up buying a dining table and a couch, and looking forward to receiving it.

Kirk handled my purchase very professionally and efficiently.

Larry b. Was super professional and helpful definitely recommend

This Ashley location was nice and had a ton of options. Larry was beyond helpful while helping me pick out the perfect furniture, with the best prices for my new home!

Thank you, Larry! Appreciate your patience and knowledge!

Kirk did a great job with showing us all the features.

Kirk was helpful and did a great job of helping us get what we needed.

Tom was fast and efficient with helping me get a new bed and mattress for my place. I knew what I wanted but he made it even easier and I love that.

Billy Nash is amazing! Very knowledgeable and patient. We will definitely come back.

I would give 5 stars, but the inconveniences deserve a 3. My thoughts of Ashley furniture were classy and fine, which is why I decided to furnish my house. I stopped at the store and was greeted by Holly, who was very nice and helped us with our decision and transaction. Apparently the nice of her went right off with the commission with the transaction. I reached out to her and told her I was dissatisfied and please have the manager contact me; I never heard from her or the store. The furniture was delivered incomplete, and at a different day when it was scheduled all together, we ordered a complete bedroom set and living room sofas only to receive just the bed on the first delivery. Upon receiving the furniture, I discovered that it was damaged. There was something wrong with each piece, headboard, dresser drawer, misaligned, put together by their delivery team; the love sofa seat fabric material was so damaged from the straps the fabric had to be replaced. We had the technician come out about six times to rectify the problem and a bunch of calls to customer service. We decided to still purchase the dining room online since the store didn’t care the first time. What a mistake! When it was delivered, 3 chairs had paint chipped, the dining room leg and dining server had damage. I refused the delivery and requested new pieces. We are into 2 weeks with all the disaster and got the new pieces still damaged. Tired of dealing with back and forth, I requested a technician to come assess the damage and deal with the situation. This is a horrible experience, and I don’t believe I would buy any more furniture from Ashley. Tip: Make sure you look over all your furniture when it's delivered.

Jeff was amazing with helping us and with our daughter.

Jeff was great. The service and product was great.

Malachi was an asset and great assistance while searching for my granddaughter bed, would recommend!

Billy Nash was great to work with! Thanks so much for the wonderful experience!

I had an excellent experience with my recent couch purchase. Eddie was super helpful, assisting me with the layout and really seeing my vision for the space. It felt like working with a family member, providing honest answers and genuine assistance throughout the process. I highly recommend them for anyone looking for not just great furniture but also thoughtful guidance.

Thank you, Kimberly for calling me and fixing my issue with the promotional fee. Greatly appreciated.

Very happy with Jason, he had great customer service and was very nice to work with.

Jeff at this location is wonderful! Very patient and kind.

Awesome experience with Jeff C at Ashley furniture. He knows his stuff! Ask for him if you need a new mattress!

Wonderful person explained ever question we had. Would highly recommend

Jeff was amazing! We left the store to browse around and ended up coming back to him. Extremely knowledgeable and helpful! 10/10 would recommend.

Jeff was very helpful and very professional. Very pleased with his knowledge and help. 100% recommended.

Our sales person Larry Bartolomei was very helpful and went above and beyond to make our experience the best. I would recommend him to everyone.

Awesome buying experience. Jeff was extremely helpful and made the whole process smooth

Dee and Jeff were awesome. Helped us find the perfect room furniture for our house.

Larry was amazing. From the moment we walked in he was very welcoming to myself and my family. I told him what my interest were and he lead me to everything I desired Larry does not hound you or make you feel pressured he is easy going and allows one to take their time and browse. Thank you a ton. The living room we chose is so comfortable

Kirk was super helpful and wonderful to work with! Found exactly what I wanted as soon as we walked in!

Kirk

Kirk is an amazing young man with impeccable customer service skills! Thank you for your support! Ashley’s Furniture Store is blessed to have him on there team!

Kirk is a consummate professional with great customer service acumen. He understands his trade.

Billy N. was fantastic to work with. Super helpful.

Larry was very friendly, polite, and helpful.

Jason was awesome, he was personal and took the time and wasnt pushy

Jeff was very straight forward and transparent throughout the process

Eddie is wonderful! Very pleasant experience!

Eddie Diaz was amazing! Go to him for all your furniture needs.

Jeff was wonderful. Would deal with him again. So easy and nice!! Thank you

Jeff was the best!

I quickly found the right pieces of furniture for my new home. I love the furniture that I purchased at Ashley.

Eddie has been awesome to work with the past several months as we shopped for furniture for our new house. He is patient and explains all the options that are available from fabrics and finishes to finance and sales. We are fortunate and blessed to have worked with Eddie and would highly recommend him. Love our new furniture from Ashley Furniture 😍

Kirk was very helpful when my family and I went in to buy furniture for our new home. He had patience with us and our many questions. He took his time to understand what we wanted and was able to break down pricing for us. Whenever you stop by this first store ask for him, you won’t be disappointed.

Malachi was awesome at helping me choose the furniture best for me. He has an awesome personality. Made shopping awesome and fun.

Kirk was very helpful in finding exactly what I was looking for!

We had Jeff he was great’

Great shopping experience. Larry went out of his way to make sure all my questions were answered and made helpful suggestions. The quality of furniture was great as were the prices! Highly recommend!

Thank you Kirk for being so patient with us after our fiasco a few weeks ago! He was so patient with us, and easily as helpful the first time we had him. Definitely would use his help again!!

Thanks, Kirk!

Had a pleasant experience shopping with Kirk. He was very helpful and knowledgable.

Excellent work from Billy great customer service

Kirk was absolutely amazing he sold us a beautiful couch. We look forward to coming back and buy more furniture from him.

Kirk was awesome!!!

Kirk the salesman was great!

This is our second purchase at Ashely’s working with Eddie Diaz. In both cases he was quite personable & professional throughout the process. He was a pleasure to work with. We love our new couches & sleeper sofa. I highly recommend working with Eddie at Ashley’s!!

Kirk small was a great salesman! He found us exactly what we were looking for?

Eddie provided phenomenal service, greeting us as soon as we came in, and showing us around. A very patient and professional member of your team. We are very impressed.

Thank you so much kirk

Helped me and my grandma pick out our new couch and trust me this wasn’t an easy job with my gma but he did a fantastic job ! Kirk was the name :)

Kim W, was fantastic and she was also a great trainer to a new employee. Great job!! Doc & Cathy

Billy Nash helped me out and he was great. Helped me find a few different options that were exactly what I was looking for!

Great customer service from Jason!

Edit: So, I just got my second phone call for delay on my purchase, but it get's better. They want to deliver my table top but not my pedestal. I am not certain how I am supposed to store that without it getting damaged. I would like to know if all of this is coming from North Carolina as I was assured by my rep why the two delays? I could have driven to NC several times in the past month and picked it up. I just spoke to Ashley's last week to confirm my deliver of a whole table and let my table go - so how many weeks will there be no dinner table in my home. Feeling furious. We almost didn't use ashley because this went on the last time, but were assure that it had changed - I guess not - maybe they shouldn't get paid until delivery. Kirk was amazing. He was attentive to all my needs without any undo pressure. I'm so excited for our new furniture.

Kirk is as great

Eddie Diaz was the absolute best at leading us to exactly what we said we needed, plus to what we didn’t know we needed!!! I’ve never been so relaxed while shopping and purchasing furniture before! Maybe it was due to thorough and fabulous demo of the Tempur-pedic mattress systems!!!!!

Larry helped me from the moment I walked in the door, great service, very attentive, and helped me pick a beautiful piece of furniture! Definitely will be coming back to find a couch soon.

Eddie was excellent sales person. He answer all my questions and was very professional.

Kirk was so extremely helpful!

Jeff was extremely helpful in assisting us with our purchase. We will be coming back

Purchase a sectional and I'm very happy with my purchase, Larry was my salesman, he is very knowledgeable, patient and I highly recommend working with him.

Jason was wonderful! Low key and honest!

Larry was awesome 😎

Larry was super helpful and friendly! We had a great experience! Larry made it super easy and quick and he was easy to talk to!

What a nightmare! Customer service is awful. They sold us a purple mattress, that we never got to try, but we were assured it would fit our needs. NOPE, did not. We woke with severe back pain. This issue has nothing to do with Purple, the mattress we were sold was firm, when we explained over and over. When we called for a return, Ashley had to send their investigative person to our home to check it. We were then told there is nothing they can do, even though we were within our time period. We called and called the store, they never answer their phone! Finally, we went in and demanded a return. They finally agreed to an exchange. 2 months later, I just got the notification that they were coming today.... oh wait... it was just for a pick up. Wait, you are picking up our old mattress, with no new mattress. What sense does this make? Called the store, they told us they need the old mattress back before getting the knew one. Here i sit again, in pain and no mattress that fits my needs. TERRIBLE CUSTOMER SERVICE

Working with Eddie was a great experience. He was very personable and knowledgeable. Thanks Eddie!!

Kirk was great to work with and he helped us furnish an entire apartment.

Holly was great!

Amazing service and communication skills. Great experience

Jeff provided the absolute best service! He was on top of all of our needs!

Great service. Billy helped me out a lot!

Kirk was a gem of a salesman...we came in 10 mins to closing and he was excellent in his willingness to help us! We were able to leave with the product we needed! Thank you for the wonderful customer service!

Jason did a great job. I would definitely use him again.

Had a very nice salesperson Devon Flores. All were very nice and helpful. Can’t wait to get our furniture.

Larry did a phenomenal job taking care of us. 10/10 would come again.

If you're looking for a new mattress, Eddie Diaz was amazing. He didn't push and was very informative.

Eddie is great - super helpful!

Tom was very helpful and patient with us in our seach for the perfect furniture. He was very informative and gave us space to make our choice.

Jason Z. was incredibly helpful on my search for a sofa! He made everything very simple and I couldn’t have asked for a better sales associate. :)

Tom is not a pushy salesman and is very nice. Completely recommend!! This is my 2nd purchase from him.

We had a great experience at this store today. Our sales associate Jason Zonnevylle was very friendly, offered us a great deal, and had us satisfied with our purchase! Thank you for that Jason!

Jeff was great!

Jason Zonnevylle was great to work with. He went out of his way to accommodate my wife and I as we searched the store for the furniture pieces we needed to furnish our new home. Thank you for you help, your expertise, and patience with us.

Eddie was extremely helpful. Excellent customer service!!! I definitely will be back for any of other home furnishings needs. UPDATE. Unfortunately I have to redact my experience. I was called one day before my delivery was scheduled, was told it was on back order after I confirmed/told all of the items were stock so i cancelled the backed ordered item (sectional/ottoman and protection plan) and kept the bedroom items. I was told I would be refunded in 5-7 days. But the items that are in stock (which I decided to keep) still can’t be delivered as planned. Then a few hours later received a call from the store, salesman Eddie called to ask why I was canceling. I explained at time of purchase I was told items were in stock and I needed the items couldn’t wait any longer if I was told not in stock i would have never purchased. Then he told me the items were damaged in transit so had to be reordered/replaced which was why the delivery date was extended but why wasnt I told that initially. At this point I was frustrated and had already found a replacement sectional sofa that was being delivered the next day. Again Ashley told me I would receive refund in 5-7 days. Fast forward another week to the delivery date the crew arrive with the cancelled items the original order so I had to refuse. Spoke to customer service they apologized and stated they would adjust the invoice send me a copy via email and to expect a refund in 5-7 days. Email never received even checked spam. The following week receive an email from the insurance carrier which stated my protection plan was activated. I had to explain to them and provide invoice numbers etc etc to cancel. Received email yesterday that the protection was cancelled and Ashley was notified. It’s been almost 1 month since purchase and Ashley has not responded to my emails nor issued a refund. Absolutely unacceptable and hope someone in management reads this and contacts me.

Eddie, great service with great attitude! All about the customer. We have brought several items from Ashley’s and enjoy going there. Eddie thank you for your service!

Thanks Jason for helping with my clients- highly recommend Jason at the Melbourne store!

I recently worked with Jason at the store and over the phone to purchase furniture for an entire home. He was knowledgeable, quick to respond, and very helpful throughout the ordering and receiving process. We had an issue with delivery and he fixed it right away! We were very happy with the quality of the items purchased. I highly recommend Jason if you are looking for a great experience!

The selections at Ashley have improved so much recently! High end looks without breaking the bank. I have purchased furniture from Ashley several times and every time I look for Jason at the Melbourne location! He is so helpful and patient If you haven’t been into the showroom lately, you should definitely go take a look… and ask for Jason!:)

I have had the best experiences working with Jason at Ashley Furniture! He is eager to come say hello, help in anyway possible, and always has the right furniture for my needs. I appreciate the knowledge he has about his inventory and products. He went out of his way to make our purchase and delivery a great experience!!!

Jason helped me find and select the perfect sectional for my living room. Explained all the financing options and didnt use high pressure sales tactics. Will definitely return.

Jason was amazing he was able to get us our new bedroom set at a great deal, the service was awesome will definitely be a return customer and refer friends and family!

Came in to purchase a small dining room table and chairs. Tom was very knowledgeable and super friendly.

I'm happy with my purchase. Jason was knowledgeable and helped me pick the beat financing available.

Billy is super helpful!!thanks!!

Eddie D is was fantastic to work with. He helped us immediately, told us what we needed to know, gave us space to shop the floor and was there as soon as we needed him. He’s knowledgeable, organized and worked hard to get us the best discounts available. We will be calling Eddie for our next furniture purchase very soon!

Jeff was the best salesman I’ve ever. So personable and knowledgeable. Made my first time buying a couch a great experience! Can’t wait to come back for more! EDIT UPDATE We got our furniture delivered August 22 (a recliner and a 3 seater recliner couch) and when they dropped it off, the 3 seater was a love seat. Turns out the salesman ordered the wrong couch. I tried contacting the store and they said I’d have to come in to fix it. I went in and they said I didn’t need to come in and that they started the switch. We finally get the new couch that we wanted and I the recliner on one of the sides isn’t working properly. I go to open a claim on the regard protection plan and it’s for the loveseat. I contact regard to have them change it to the proper couch and they won’t without an invoice. Well the invoice is for the love seat and Ashley won’t send me a new invoice because apparently they can’t. So now I’m stuck with a warranty on a couch I don’t have and the couch I now have isn’t working. A tech came out to look at it on August 31. He ordered parts and I got an email confirmation said it will be delivered within 7-10 days which would be September 7-10. WELL it never got delivered so I went to Ashley’s and they told me to call the number on the email I got from the technician. I call and they say parts won’t be here until mid October. Then once it’s delievered I have to wait until the tech can come out to try to fix the motor that’s not working and he even told me it might not be a motor issue and might have to replace the couch altogether. AND HERES THE KICKER. Their policy is that I have to go through THREE technicians before I can qualify for an exchange. Meaning 3 technicians will have to come out at 3 different times if one tech can’t fix the problem. Unreal that I ordered two pieces of furniture in July for over $2k and I probably won’t even have a properly working set until next year. NEVER BUYIN FROM THESE SCAMMERS EVER AGAIN.

Sales associate Jason has been a great help he was kind finding a sofa for my apartment I will recommend for anyone who is looking ask for Jason

Great customer service!

Kirk was very patient with us during our selection. He stayed until after the store closed to allow us the time we needed to make our selection purchase.

Kirk was amazing and knowledgeable defiantly coming back

Eddie was awesome and knowledgeable about the products.

Kurt was great , kept in communication and was easy to work with

Eddie’s Awesome. Ask for him when you go to the store.

super quick and easy and really good options😊💯

Kirk a very nice n polite gentleman. Informed me properly!

Devin was awesome. No pressure easy to work with. We will be back

Kirk was amazing at helping me find my new sectional couch. He was patient and knowledgeable. Definitely recommend him at Ashley’s furniture in Melbourne if you’re looking for a new couch!

Eddie was great and very helpful. 10/10 would recommend

Great experience buying a couch at Ashley with Eddie!

We really appreciate all of Kirk’s help during our furniture shopping adventure. We look forward to getting our new sofa!

Kirk, was very helpful and ensured I was able to get my order as soon as possible!

My rep Eddie made our shopping experience awesome!

Eddie was very helpful. Lovey is place

Nice place with so much reasonable price and options Thank you Jeff, one of the best salesman ever

Worked with Billy Nash. Walked around the store and quickly got to see what we needed.

Work with Billy nash great guy not pushy

Eddie was a great help withbour purchase today!

Billy Nash was a great advisor !

We worked with Billy and he was absolutely phenomenal. I highly recommend taking a visit and asking for him.

Get customer service and help right away

Been dealing with this company for 16 years. Always professional nice people. Great deals and quality furniture.

Kirk was very kind and helpful. Quick easy process and he walked us through all of our options.

Had a very pleasant shopping experience. With no pressure, Holly let us wander the store at our leisure after answering some basic questions about a bed we had initially looked at on the website. She checked on us at intervals that allowed me to feel comfortable shopping without the anxiety that hovering overly intrusive sales people often cause. In the end she helped us with the purchase of a beautiful new bedroom suite for my daughter's pastel goth dream room and I am very happy with how the whole experience went. I don't typically do reviews, but after multiple other high pressure experiences that have left me panicked I felt this one was earned and deserved. We will be back for the sofa!

Kirk was super helpful, informative and pleasant to work with! Thanks for the excellent customer service!

Jeff was a great salesman ! We had what we're looking for. It was a great experience!

Amazing customer service !

Thank you Tom for being very helpful and welcoming!!! Thanks for understanding my needs for my future living room!

Kirk at Ashley was very helpful

Kirk Samlal was awesome and help my mother get a purple mattress bed! He was patient and kind! Soft spoken and was able to make a sell! If I’m coming back I’m getting Kirk!

Kirk was very helpful and great to work with.

Kirk was awesome

Worked with Jeff quick easy knowledgeable

Right when we walked in Larry Bartolomel greeted us and helped us find what we need. We found the perfect bed frame and dresser and he helped us purchase them both. Larry is a great sales rep and he deserves to get his sushi!!

Billy Nash gave excellent customer service and he’s a very nice guy he went over and beyond to help me ☺️

Billy Nash has excellent customer service he was a very nice guy he was very patient with us

Fantastic service at Ashley’s, Billy Nash was very helpful!

Worked with billy Nash he was the best!!

Billy Nash was great!! Great service!

Kirk was a great help! We picked out a beautiful sectional that will be delivered the same week.

Kirk was helpful and convinced me to buy a couch.

Billy was great!

My family and I had a very good experience. Billy helped us out, he was very patient and kind! We got what we were looking for and are happy!!

Billy was excellent!

Tom is the best here! Great experience buying here!

Kirk was fantastic to work with. Knew what I was looking for and ended up buying a new leather couch for my new home!

Worked with Billy Nash great experience

Worked with Billy Nash and had a smooth enjoyable experience. Highly recommend.

Eddie was excellent. Very knowledgeable and helpful. If you like no pressure and a great buying experience, I highly recommend asking for him! You will be very happy you did!

Kirk is awesome, so helpful and friendly. Not pushy Thank you

Kirk was great. Thank for your help

We absolutely love this store. My whole house came from here. We love Eddie!

Kirk was amazing. Did anything and everything he could to make sure I got the best service possible and got the items I wanted. Everyone go see Kirk

Kirk was great! Thanks for the help finding living room furniture!

Went to Ashley's furniture on 192 in Melbourne First time around didn't work out wasn't too fond of the salesman who helped us so I went back again this time got a salesman named Eddie.He's from New York I absolutely love him not a pushy salesman got us the best deal on everything absolutely love him Go see him.

Devin was a huge help! Great customer service 👏

Billy Nash helped me and did amazing. Recommend him every time.

Tom was great. He let us browse around the store and didn’t harass us. We’re satisfied with our purchase.

We connected with Kirk right away after he told us he was from Trinidad, as my best friend is also from Trinidad. Super nice guy and helped my family find our couch in under 30 mins. Highly recommend his help!

Great funny guy

Jason was excellent and easy purchase. Go find him in the store.

Ask for Tom, he’s fantastic!! Was so helpful! Love Ashley furniture.

Jeff Cambell he is a great seller and friendly i recommende someone to visite Ashley please visite there thank you Jeff for helping me.

Great furniture selection and sales service

Ashley’s furniture of Melbourne is where we got most of our furniture. We spent alot of money trying to outfit our new home when we relocated from up north. The only reason why I’m giving this three stars is because yes the quality is great and I’m very pleased but customer service is absolutely horrendous. Both in store and calling g their customer service number not even located in the country . I must have called that number a 10 times to try to get someone to come back out because of a mess up on their end. Then my bedroom piece was broken on a separate occasion in the driveway, not by us and get them to redeliver the peace again calling customer service at least 10 times to get it so if you’re in need of good furniture, I absolutely recommend them but make sure you don’t need to make any changes and make sure there is nothing wrong with it..

We had a great experience at Ashley furniture on 192 in Melbourne, FL. We were greeted by Dee who helped us find exactly what we needed. Dee gave us “space” to look around on our own as well time to discuss it over and make a decision. We are very excited to get the nightstands delivered this week! Thank you Dee!

Eddie was so knowledgeable and helpful. He let us roam around and do our thing but was there to support when we needed it. Super excited about our new dining room set!

Worked with Eddie. Nice tips

We had a great experience! Dee was so patient with us and let us take our time deciding. It was a smooth experience buying our bedroom furniture and new mattress. She showed us all the good offers too! Thanks Dee

Worked with Billy Nash and the service was excellent.

Fantastic experience today! Big shout out to Devon Flores for his professionalism, knowledge, and willingness to let us browse and answered all of our questions. Thank you Devon!!!

Eddie was excellent! He was very helpful and knowledgeable! Definitely recommend Ashley's Furniture and Eddie!

Had a great experience today with Devon. He was very knowledgeable and helpful. Looking forward to our delivery

Kirk was great to deal with and would definitely deal with him again!!!

Larry is fabulous! Helpful, not pushy, knowledgeable and accommodating.

Best service from Kirk. This is the 2nd time I got furniture from him. He's the best 👌.

Had a wonderful service with Kirk in the Melbourne Ashley location! Was taken care of his knowledge and expertise, greatly appreciated his assistance

Kirk was amazing

Kirk was helpful and not pushy.

My experience at Ashley’s was so positive that I want to give a “shout-out” to Ms. Holly Grimont. She was so professional and patient with me while I was searching for a 60” table and additional furniture. I am very impressed with the quality of my interaction with this sales associate. As a career woman who is retired, I appreciate this customer service oriented representative of a great store to shop in. Thank you for having folks like MS. Holly working here!

My first visit to the Ashley store in Melbourne was an excellent one thanks to Holly Grimont. She was friendly, knowledgeable and took a considerable amount of time with me trying to pick out the furniture I needed. We even exchanged cell phone numbers and I was able to send her my thoughts and concerns throughout the process even when she wasn't working. Holly is an asset to Ashley. Thank you so much Holly! I will definitely be back.

I spent over $5000 in furniture in the store in June 2024. All of the furniture was delayed a month into July. That was fine, I completely understand things can be backordered. Our install date finally came July 16th. The day before the furniture was delivered, I was informed that the bed would not be arriving until July 23rd due to availability. Once again, things happen and I was fine with it. Until just recently, I was notified via email… Not a phone call that now my bed which we have already waited a month for will now be delayed until August 16th possibly But cannot promise when it will be delivered. This company continues to makes false promises and lies directly to the customer. I will never use this company again and I will encourage everyone that I come into contact with to never use Ashely furniture. Everything about the operation is shady. The HR department of Ashley’s furniture has in no way been able to get in contact with the Melbourne store after continually trying to call them. This company and the Melbourne store is an absolute joke

Kirk has been very helpful from the moment we walked in and made sure we got what we’re looking for at the right price range very satisfied with our experience at Ashley’s

Eddie is the best! He was so friendly, helpful and knowledgeable about the item I wanted to purchase. 10/10 ⭐️ We can’t wait for our new couch!

Eddie was great!! He helped us find the perfect couch.

Went in on July 4th to look at couches. Melissa B met us and the door and helped us while we looked around without being pushy and hoovering around us the entire time. She answered all of our questions and was so helpful. We came back on the 9th after we closed on our house and showed her a couch we actually found on their site. She showed us similar couches like that one so we knew what we would be receiving. We ordered through her and it arrived by the 13th. Will definitely be back in the future. Ask for Melissa!

Tom S was a great help in helping me find the perfect mattress

Tom Schmidt was a great help!

Eddie D. Was amazing helped us and also let us take our time. Great guy!! Best!! Kris Miller

Eddie Diaz is the man, hands down one of the best salesmen I’ve encountered in a long time. Gave us room to breath but was well versed and very informative. Store also had a fantastic selection and quick delivery dates for my particular purchase!

Eddie sold us a fantastic bed frame and dresser. He was friendly and honest, a real standup guy. Great customer service!

I rarely ever write reviews but I have to warn and let others know about our experience. My husband and I went to purchase a full bed set. We paid for it and set the delivery date. The delivery date was a certain day and time. The delivery drivers showed up 2 hours before the scheduled 12-4pm time. They set the bed up incorrectly which caused the wood piece at the bottom of the bed to break because they did not install the middle support beam. They forgot our night stand and had to double back to deliver. At this point we can not sleep on this bed because there is no support and could cave in and cause more damage. They stated they can send a technician out…we already had to take time off work to be there for the furniture to be delivered. No return policy. They never spoke on that one but we signed the paperwork. Only great part is their sales rep Kyle was AMAZING! Super helpful! But would we EVER recommend them? No. Worst furniture experience ever. And the manager barely wanted to speak to my husband when he came to the store. They are only about sales and not the customer experience. If your delivery drivers install furniture incorrectly or you don’t have all the parts to install and it causes a problem you should be more proactive and caring to fix the problem not cause a further inconvenience on the customer.

Devon was awesome, he listened intently asked great questions . He guided us through what I thought was going to be torture.Devon gave us our space but was ready to answer all question. Because of Devon I will now only shop at Ashleys

Eddie and Mo killed it!!!! Best customer service. Also felt like I was not rushed or followed around.

Had a wonderful experience shopping for my apartment. Holly is incredibly knowledgeable and detail orientated. Couldn’t be happier!

We had a wonderful experience, found the sofa and otterman we wanted and the sales associate was extremely helpful

Eddie Diaz was phenomenal!! Would very much recommend buying from him! He was wonderful and so helpful when purchasing my new couch! I will be back to purchase our bedroom set next!

Eddie was amazing. Enjoyed our experience and got exactly what we were looking for

Their furniture is great quality AND the staff is really nice, something we didn’t completely experience at the furniture store across the street. We prefer Ashley! Eddie was fantastic and gave us real recommendations tailored to our family. We’re very thankful for the honestly and never felt like we were getting sold to. We left with a beautiful brand new couch and can’t wait to throw out our old one!

Great customer service.. and after a stressful day Krik made me smile today. Thank you!

The customer service sale rep was great thanks

Not given correct info. wrong mattress. I said no memory foam was under impression mattress I bought has some coils inner springs It arrived rolled up and memory goal which I said I did not want. Mattress not decompress to 8 inches even after 72 hours. I HATE THIS MATTRESS I Called complained same day went to store next day. I'm told I need have tech come inspect before they will do anything. I am so unhappy. The mattress I want not available till August they tell me I may have sleep on this horrible mattress I can not even move on I am in lots pain when I try move which is reason I never wanted memory foam. I feel I was not able to buy the mattress I wanted and picked out at first but was talked into this mattress which was more expensive. Then DELIVERY CHARGE FOR A ROLLED UP MATTRESS WAS $99 dollars. If I was told it was rolled up I could have picked it up. I will never buy. Anything from that store again. I would have gone to mattress firm but they high pressure sales. It's like buying a used car. ASHLEY same bad experience

Fantastic job!

Tom Schmidt was amazing answered every question and went above and beyond! Will be back!

Dee was very knowlegable and helpful.

Tom is awesome and will help in all of your furniture needs. Delivery staff is awesome as well.

I had a great sales experience - My sales consultant was 10/10. Unfortunately, when it came down to delivery/quality/customer service, my experience has been incredibly disappointing. I ordered furniture for our entire house, as we are rebuilding after a house fire. This included two beds. Both beds were assembled in a way that left the frames floating off the ground and not appropriately supporting the weight of the mattress or my sons. The slightest movement shakes the entire bed so it's impossible to actually sleep in them. My real concern is safety and the fact that they're going to fall in on themselves at any moment. I went through the motions of creating a case with customer service, I waited an entire week for a tech to be available and come out to properly assemble the beds. He closed my case stating there was nothing he could do - he said in this case you get what you pay for and this is just the nature of the furniture. I've bought beds from IKEA, I've bought beds from Amazon. I've never in my life seen beds this feeble. The official response from Ashley Customer Service after the tech left our house is that the beds conformed to manufacturing standards and there was no additional recourse for me. There is either an inherent flaw in the design and assembly of the 2 completely different beds I purchased from Ashley OR the beds they sold me are an outright scam. As I mentioned previously, I've purchased beds for rental properties that are much less expensive and much better quality so it's hardly a case of "you get what you pay for." In this case I'm not even getting that much! I have half the mind to drive to the store tomorrow and remove the mattress from the floor model so I can see how exactly it was assembled -- That way I can reinforce it the same way at home. Surely it has a different frame, or supports, perhaps additional hardware that makes it appear more sound on the sales floor than the rickety mess they delivered to my house. If you can't tell, I'm incredibly frustrated - mostly because I've now wasted two days coordinating delivery and service and my kids still have no beds. //deep sigh

Eddie D. was amazing. Best salesmen we’ve ever dealt with. Highly recommend this store (also ask for Eddie)

Eddie was extremely helpful and efficient.

I appreciate Jeff and the melbourne Ashley staff with their outstanding customer service and professionalism. I will purchase from here again and recommend Ashley furniture to my friends and love ones. And by the way they appreciate and take care of the military. Thank you, Jeff!!!

Kirk was amazing. This is my first time buying furniture on my own and he made the process so much easier than I thought it would be. Highly recommend.

Kirk was extremely helpful with the sale of our sectional. He knew so many details and was very knowledgeable.

Special thanks to Kirk for all his patience and help. We furnished an entire apartment and Kirk was very helpful with pricing and options. He got us a great deal on everything. Would highly recommend.

Kirk was great. I had specific things I was looking for and he was great at accommodating my needs. We left with what I needed, looking forward to seeing my new furniture in my home

Kirk was great. Showed us different items that would meet our needs and we left we exactly what we were looking for. Would recommend to all.

I want to start off by saying I actually feel bad for the store manager and a couple other employees I have dealt with here. They really did try to make my purchase right and went out of their way to attempt to provide good customer service. Unfortunately, the company is set up so anti-customer it really is next to impossible to get anything close to a good purchasing experience. I will start with their initial saleswoman Jada who is no longer with the organization. Piss poor service and deceptive. This was explained to me by the store manager. I went forward with my order. They were out of stock on a bed they tried to deliver previously (where did it go? I paid for it already) and trying to get another bed in its place delivered on the same day as my mattresses were coming was just an exercise in frustration. They cannot get anything done with any semblance of efficiency. I selected a bed online and held on over a half hour for a store associate to help me. Corporate tries to brush you off the phone “I tried calling 3 times already, no one picks up”. Is that acceptable? Are you not concerned the phone rings off the hook during business hours with a store full of employees? Trying to shoo me off the phone, I told the associate I will wait literally all day long to speak to someone physically at that store. 35 minutes later, they got a hold of someone. Unable to accommodate me, I let them cancel my bed. It took literally 10 minutes to google Rooms To Go across the street from their Melbourne FL store, get a salesperson on the phone, select my items and complete my transaction via email. The process could not have been smoother. I do not understand how Ashley stays in business when the competition makes it so easy. Sorry Ashley, I really tried and was hoping you’d come through. Unfortunately your corporate policy of non existent service and impossible communication ties good employees hands.

Didn't have alot of color choices for sofas. It's great if your a neutral color lover.

The salesman, Billy, was knowledgeable and patient.

Michael luaders is great to help me get the furniture what’s I am looking for.

Had a wonderful experience purchasing a new living room set. Eddie and Billy were both fantastic!

Melissa Brittsan was amazing she found us the perfect bedroom set! I recommend asking for her when you come into Ashley’s! She was welcoming and showed us all of our options with this being our first bedroom set purchase!

Great service from Micheal!

Great service with Micheal. Thank you.

Dee was amazing! Informative, fast, friendly!

The price of the furniture is only the beginning. When you purchase an item hopefully you are close to the distribution. I have a store that’s 2 miles from my house. But the distribution center is 3 hours away. So they add a huge delivery fee I believe they charged around 300 plus dollars just to get our furniture. Are we could drive three hours to pick it up.

The dresser was exactly the right size and color that I was looking for. Kyle was very helpful and professional.

Jeff was very knowledgeable and helpful. I never felt pressured and the transition was very easy.

Kirk was awesome,very attentive!

Extremely poor customer service and lack of professionalism. Delivery was incomplete due to missing assembly hardware. The rescheduled delivery resulted in a no-show without a courtesy call. Jeffrey Campbell did not return my call, and Jaylee was unhelpful. Disgusted and still waiting.

Got a pretty decent deal on the couch and loveseat, 4th of July sale. Unfortunately there is a whopping $200 delivery fee which made it not such a decent deal. They have nice furniture and I could tell service was good by the other sales people but our sales lady was meh. I would recommend Ashley, wish the delivery fee wasn’t sooo much.

Very nice selection and our salesperson Jeff was very friendly and helpful. Will definitely shop here again

Our experience was great . Thanks to Kirk for taking the time to help us purchase and save on our new Bedroom set

Eddie D. at the Ashley furniture Melbourne location is amazing! I am not the best with decorating and he gives me great tips and suggestions. Over the last several months, I have been in the store shopping three times and each time he has been so helpful and patient with me. Thanks Eddie!! ⭐️⭐️⭐️⭐️⭐️👍🏻🙂

We got this nice table for a decent price, as we were able to buy without the stools. It was a very nice experience. The Melbourne store was clean, and Dee was the person to help us out! Was a great experience.

Eddie was the best.

Kirk was beyond awesome - Melbourne FL

Mike was a big help. He was very kind and made it very easy for my mother to purchase her new furniture.

Michael did a great job getting our new decision handled and figured out!

Poor customer services.

Great service, quick and easy. Kirk helped immediately when I needed assistance. Got me what I wanted.

Every thing was fine. Floor Lamp ordered will arrive early June.

This store does not tell you but they do not accept returns even if the furniture is less than 72 hours old and still has the original packaging. We recently purchased furniture that caused a severe allergic reaction. We called the store and were told “we don’t accept returns” and abruptly hung up. Will never buy from Ashley store again.

five star customer service and excellent delivery. A++++++++++++

Kyle was fantastic. He helped me look for exactly what I wanted. When Kimberly helped take over to finish the sale she made it easy and fun. Thank you

Kimberly and Eddie were very helpful and didn’t feel like they were “selling” but “helping”. We took a day to come back after thinking over a couch purchase. We came back and made our purchase, partly because we loved the couch but also because of how helpful Kim and Eddie were. 10/10 will be a repeat customer of this location.

Kyle was friendly, patient and knowledgeable. He was very helpful.

We went to Ashley. Michael Luaders was great. He helped us and was very pleasant to work with. He knew everything and was very helpful.

Michael Luaders was so helpful! And the best sales person. Felt very welcoming. Did amazing at helping me be picky with the furniture we were picking.

Michael Lauders is the most helpful worker at any furniture store! He will help you be as picky as you want to be and find exactly what you need in store or online!

Michael was great. Great place to buy

Kirk gave us an excellent service. He helped us to decide which furniture and mattress would be better for our necessities. Thank you !

Kirk was great!!

Jason was no-pressure and easy to work with.

Kirk was a Very friendly man and professional!! Will definitely work with him again !!!

Michael was thorough, kind, efficient, and fun to work with!! He really made our buying experience one to remember!! What a true gentleman and an example of what customer service should look like!!

I recently moved into a small beachside apartment and needed to downsize my furniture. I visited the store multiple times trying to find new pieces for my living room. Eddie, Alex and the store manager Moe were amazing. Excellent customer service and were always there to help. I highly recommend the three of them for your next furniture purchase.

Eddie Diaz is a great sales pro. Worked hard to find what my daughter would be happy with at a price that worked. thanks eddie!

The buying experience was fine, it's the warranty and follow-up to product failure that is horrific. Two months after receiving a new mattress, we called to complain of the warped and super squeaky bed mattress. Ashley sent out a very nice technician who zip tied the bed frame and did nothing but take pictures of the mattress. Well, six months later, the bed frame broke and the mattress has to be rotated every 2 weeks to even out the warping every two weeks, by the way, it is a Sealy mattress. So what is the point of a warranty when the company does not fulfill it's promise of satisfaction guarantee. We don't recommend Ashley furniture. Update: I responded to your request to send you an email Attention Joe G. Thanks Update: technician came out but Ashley customer service does not stand by their warranty. We will have to spend money elsewhere to find a better quality bed that does break after a couple of months and a mattress that doesn’t warp. Very disappointed.

Ordered an entire bedroom set from Ashley’s and one of the drawers broke on dresser just out of the 1 year warranty. Called the store who told me I had to contact corporate. Called corporate and got tossed around on the phone for hours. Called the store manager back who gave me his email. I emailed him and haven’t heard back in months. Extremely poor customer service who doesn’t stand behind the quality of their products. A dresser should last longer than a year and no one ever told me when I purchased it that if I don’t get their extended warranty than they won’t help you in any way, shape pr form. I never even asked for someone to repair it, all I simply needed was the hardware to do it myself. I’ll never purchase here again.

Kirk was helpful, polite, and professional.

Michael was very kind, professional. He knew exactly what we needed. Thank you!

Dee did an excellent job at helping me choose from a wide selection of lovely living room sets. Dee was patient, professional, and proficient and I look forward to seeing my new sofa and love seat.

The sole reason we purchased our new Temperpedic mattress and new couch set for our new home being built was due to expertise and patience of Eddie and Greg. They were so helpful and answered all of our questions. We truly felt like both Eddie and Greg really cared about our well being and not just trying to make a sale!! They worked as a team and we are so happy we purchased from Ashley furniture in Melbourne. We will recommend to all of our friends and will come back to purchase more from them. Thank you!!! Chris and DeAnn

Had a great experience buying beautiful quality patio furniture with Mike L. Fast delivery , too! Thanks!

I (22 F) came in to furnish my first apartment. I needed a bunch of stuff and needed guidance on what to choose. Mike was very helpful. I told him what I was looking for in terms of a sofa and he took his time to show me around and went above and beyond to help me narrow the choice down. He is very personable. I also ended up getting a coffee table and matching tv stand with the help of Dee who was very knowledgeable of the products.

Michael Luaders was amazing and so helpful ! He was very personable and attentive and we had the best shopping experience possible !

Kirk was great, friendly, and helpful throughout the process

Michael Luaders was a great salesman. Very helpful and knowledgeable.

Michael was an excellent salesman we had a great experience buying our new furniture

Eddie D. was very professional and he did an amazing job and getting us what we needed.

Jeff is one of the best sales person I have encountered in a long time .. he made my shopping experience effortless, great personality very patient and pleasant not to mention overall helpful.. he’s the sales person every customer wants to encounter.

Eddie made the process so easy! 10/10

Great experience with Mike! Great quality furniture!

We buy all of our furniture at Ashley’s. Michael L. got us in and out fast. I highly recommend you ask for him when you come to buy your Furniture.

Surprised at the poor quality

Eddie Diaz was the best! Please go see him!!!

Kirk was very helpful.

We worked with Kirk and had the best experience! We came here to find a new mattress and Kirk was so patient and informative! We will definitely be returning to see him!

Ashley furniture are thieves. We bought a sofa sleeper from here. They scheduled a delivery two days later. I received a text the next day saying that our delivery would be from 12:30pm-3:30pm. All good right? No I was on my way back from new Smyrna which is an hour and a half north of we're we live it was 9:30 and they told me my delivery would be at 10am and they could only wait 20 min. I called all my neighbors to meet the delivery team to have them leave the sofa. When I got home the sofa wouldn't fit in the room because of the closet location and the won't honor a return. I even went to the store they said it would be honored and after 5 calls with the Philippines still no one has gotten this issues resolved. I now have a $800 sofa that I'm about to bring out to the curb. The incompetence and lack of customer service is appalling. I'll never go back.

Michael Luaders was great. Personable, friendly and quick. Made our purchasing quick and easy. Thanks Michael.

Kirk very helpful and he have a great customer service

Michael was extremely helpful assisting us with our purchase of a dining set.

Kirk Samlal was amazingly helpful, showed us all the options and gave us space to choose and deliberate. Would definitely recommend this store for your furniture needs.

Kirk was amazing sales man helped us from the time we walked in. Thank You for helping us I love my new couches.

Eddie, was great . Checked on us with no pressure.

Always love working with Jason. Furniture arrived this morning exactly as expected, and with an early delivery.

Ordered a dinning set and a frame bed. Both came damaged. Customer service are from a foreign country. He didn’t solve the situation. I contacted the store and they said they will send me an email. Ten days after never happened. Don’t waste your money.

Ive been to 7 stores and when I walked in Kirk was waiting with a welcoming smile. He asked about my day and was very helpful with asking important questions about what I was looking for, especially size, composition and price. He suggested exactly what I was searching, at the best price and in the lower end of my budget. It's Tuesday and my sofa will be delivered on Friday. Thrilled is an understatement. Thank you Kirk for helping me settle into my new home.

Great knowledge friendly service. Michael was awesome.

Michael was very nice and he really showed me around to see every sectional. Such a nice family man and a good sealed person!

Moe is the absolute best. Had an amazing experience and will definitely purchase there in the future

Jeff was great. Great customer service.

Michael Luaders is an amazing sales person at Ashley’s furniture store in Melbourne. We purchased a dining room set and Michael helped us very well through our purchase! Couldn’t ask for better help!

Greg was an excellent sales associate and made me feel at ease. Was not pushy and looked out for my best interest that fit my furniture needs. If you stop in, make sure to ask for Greg. Thank you Greg and will be returning!

Alex was super helpful in helping me purchase a new bed at. Thanks Alex!

Michael L. was fantastic! Got us in and out quickly.

Great service, quick transaction. Thank you.

Michael Lauders helped me select furniture. Excellent service!

Gregory was amazing to work with. He was incredibly patient with us picking out everything for our new home. He took the time to walk the store, give his expertise and help set up a cart for us! He even came in on his day off to help us finalize everything! Amazing! The manager Mo was also extremely helpful with finalizing the order and creating a friendly no pressure environment.

Jeff the man was good

Kirk was very helpful and great to work with.

Great salesman, made it easy, thanks!

Alex was great. Very knowledgeable and patient. Thank you.

Jeff was professional, great to work with and helped with everything we needed!! Thank you also for your quick responses when we called you at the store!!

Michael Luaders was awesome..Costomer service was great

Alex was very knowledgeable and helpful with our new couch purchase!

Alex was easy to work with and easy to talk to.

Eddie was great

Don’t spend thousands on furniture that breaks every few months!!!!!!!!! Not to mention the 3rd party repair company they sell you on is an absolute joke and refuses to make things right and if they do actually come out you’ll be waiting MONTHS and god forbid if you want to exchange the broken furniture you will just be given the run around and passed from person to person with everyone tell you how much they wish they could help you but you need to talk to this person instead.

It’s amazing that we spent $5000 on furniture just a year and a half ago and this is now the 4th time something has broke and they refuse to exchange the pieces for non-reclining one since that’s all that keeps breaking. We aren’t asking for money back or anything just want furniture that doesn’t break every couple months!!!!!!!

Alex was a huge help. He helped us find everything we needed for our new house.

Alex helped us get a new couch and dining room set and he was awesome!

Jeff crushed it for us. Very friendly and helpful!!

Kyle was a great salesman & did a wonderful job explaining things to us. Great experience!

Tom was awesome! Explained everything well! It was an easy experience!

Tom S. was great and expeditious in giving great customer service. He’s interested in providing you what you want with being courteous and respectful of your time and budget.

Tom my sales rep was very good. He seemed to be very knowledgeable and didn't pressure

Michael was great and very detailed helping to shop for furniture

Michael was great throughout the entire process! Personable and knowledgeable!

Alex was very professional and helpful …

Jeff was fantastic to work with. Very informative and knowledgeable! Great buying experience!

Jason helped me and did great. Easy to work with and polite.

Thomas was amazing and helped us find the perfect couch!! He was incredible and so patient with us. We are so grateful he was able to find us exactly what we were looking for!

My delivery arrived missing parts, the delivery guys were unable to assembly the bed because they said the warehouse sent it missing parts. Also, the dresser is broken. It's the third time i purchased something from Ashley and I have quality issues in all the times. Very bad experience in all the times.

Ana and Kimberly are the best. I wolill be buying more stuff really soon. I would recommend anyone to come here.

Larry was amazing!! He helps us with our daughters bedroom set. He was very informative and patient. As we shoped around with our 5 and 2 year old.

Kirk was the man, patient and helpful. Truly a joy to work with. I will definitely be recommending him to family and friends for their purchase needs

Greg Smith was a great help for me in selecting new living room furniture!

Salesman was courteous and knowledgeable. A little disappointed in the very limited selection of sleeper sofas. We did opt for the protection plan, but hope we never need it.

Kirk is awesome, he helped me with all my rooms. He is the best, ask for Kirk. He will take care of all your needs!

Kirk was amazing and so helpful. He assisted and answered every question we had. We started with only a bedroom set and ended with a living room, dining room and bedroom set. Thank you so much, Kirk. We going see Kirk!!!

Michael L. was fantastic! Made the experience super comfortable and not overbearing. Able to take my preferences and reccomend me a great option. I will be recommending him and come back for future furniture buying!

Found a nice couch. Alex helped me. But the delivery service and after customer service experience has been horrible. The installation team did not install the legs of the couch correctly and they forgot the center support leg. I contacted customer service via the 1-800 number and was told a new part would ship to me. I received another outer leg not a center support leg. So, I called the store and they said they would ship me a new leg and I would get a 50$ refund. The right leg came this time, but I never go the $50 refund. I had to wait 1.5 weeks to use the couch and had to flip up the couch and reinstall the legs for use myself. The show room is just that and they have none of the furniture local, so it all has a mandatory shipping/installation fee that is worthless.

Top notch customer service

Alex was great in assisting us with purchasing our couch!

It was a pleasure working with Kirk, we bought more than than we expected. We would buy from Ashley’s again.

My wife and I went to Ashley furniture because we had gotten a bed from them before. Upon arrival, we met Alex. He was very professional, not pushy, but assisting, and he took care of all of our questions that we had. He certainly went above and beyond to make us feel comfortable with our purchase, we are very pleased and will be back to Ashley to purchase more furniture .

Alex is patient, informative and speedy. He helped us with buying our mattress and is very professional. Definitely recommend him for all Ashley furniture shopping.

Great selection and Kirk was very helpful and attentive!

Kirk was very helpful and pleasant

Kirk was amazing and very friendly.

All well and good until the delivery driver started taking pictures of inside of our home from the outside, scaring my wife while I was at work. The driver didn't speak English so my wife was not able to communicate what she wanted done. Ashley Furniture dropped the ball at the finish line and ruined the whole experience, oh and it cost $250 for the displeasure of shipping. (Heads up) I spoke with the store manager (Amanda?) on 4/12 at 2:30pm. She didn't care at all for my troubles, So I'll share with the public instead. Keep in mind that these companies prey on the uninformed. UPDATE: 4/22, 11 days after delivery. I had purchased a purple pillow from Ashley Furniture for $250 when I had purchased my bedset. From the manufacturer there is a 100 day trial period, if not satisfied you're able to exchange it worry free. Please be aware that Ashley Furniture does not uphold this trial period and instead tells you to kick rocks. It took me 21 phone calls between the Ashley store, Ashley corporate, and the purple manufacturer themselves to get this handled. Nobody at either establishment was willing to take responsibility and help the customer. That is until I was finally able to speak with the GM of this location who couldn't believe it was such a big deal and helped solve my issue with our hesitation. I was asked to update my Google review to reflect my better experience. So I will update it now to a two-star review based on my experience with the GM alone. I thank him for his help. Overall my experience with Ashley Furniture was subpar at best. They offer less value for the same amount of money than me purchasing from the manufacturers themselves or from a different business altogether. If anybody were to ask me about purchasing purple products I would tell them to buy it from the manufacturer directly instead of dealing with Ashley Furniture at all whatsoever

We purchased the Almafi couch two years ago. The fabric is so weak. We purchased the warranty plan and because it was based on “normal wear and tear” we have a “worn out couch” (costing $1800 after warranty) in less than two years. It’s terrible. The quality is so poor, how can they live knowing that less than two years of sitting at most four hours a day, is enough to make the fabric fray to the point the interior of the cushions is exposed? Never buying from this retailer again!

Dee was AMAZING!! Give them a raise!! Exceptional customer service and met every need I asked about and offered additional products! Came in for a dresser and ended with about 5-6 products. I will be back to buy a mattress from them!

Our salesman, Eddie Diaz was excellent. Very informative and helpful. We never felt pressured and he made our shopping experience enjoyable. Great customer service!

Michael Luaders was an EXCELLENT advisor for my family today. He was very personable and pleasant to get to know while my fiancé and two year old were running around the store. We weren’t sure about committing to buying anything today, but Michael made us feel super comfortable with our expenses and financing. Wonderful guy and I will be coming back to him for any future furniture needs!

Jada was absolutely amazing! She was able to convince my teenager to get a quality bed compared to something they saw off of tik tok. In my opinion, whoever is able to do that is pure magic. LOL 😂

Kirk, your sales person, was totally professional in every aspect of our visit. He explained everything we needed to know in a manner we easily understood.

The service and the quality is next to none! I'm a forever client of Ashley. Tom Schmidt went above and beyond to assist me to furnish my new place. Love this store!!

Ms. Jada was the absolutely the best. So patience, so courteous and so wonderful. She made it fun and enjoyable to be around and find the items we were looking for. Outstanding young lady. Thank you Ashley for hiring her.

Kirk was very knowledgeable, patient and overall a pleasure to speak with. We will be back to to do business with him for sure.

Kirk was very knowledgeable, we stopped at another location prior and had a decent experience but decided to do business with Kirk not only because he was knowledgeable, but attentive to our needs, we came in for a couch but left with a couch, bed, adjustable frame, and bar stools because he listened and paid attention to our immediate needs without trying to upsell the world. I will be furnishing the rest of our home with Kirk!

Absolutely great experience working with Alex. If you need anything from here get with him. Excellent work.

Michael was great to work with. We have a very specific chair style and color in mind and Michael was very helpful in determining what options they had. Thank you!

Kirk was great! Took the time to explain on all of the questions I had.

Great overall experience with Tom and Eddie

Can’t say enough about the Melbourne location. Eddie was friendly, knowledgeable and very helpful with choosing the right sectional for my needs. He was patient and understanding when I had to make some changes the next day as well. Highly recommend this store as all of the staff I interacted with were great!

Kirk, helped me to get some bedrooms items that I needed. He made the process easy with his ideas and recommendations. Thank you.

Tom Schmidt was very knowledgeable and helpful in helping us find a bedroom set. I would highly recommend him!

Kirk was great.great salesman. No pressure.

Tom was very informative and knowledgeable about the products. He showed us everything available to assist with the decision process. His expertise and hard worik made this a seamless purchase..

Excellent service by Michael Luaders, we we're just about to walk out because we couldn't find anything and Mike saved the day by bringing us over to the perfect reclining couch with lumbar. Perfect for easing my sciatica. I highly recommend Ashley's store and Michael!

Kirk S. was our representative that aided us and he was awesome! Honestly, I was a bit rude when I walked into the store because we had been to multiple furniture stores that had very annoying sales reps. Kirk was kind and let us walk around without trying to chase us and allowed us to come back to him. We actually left that day and took his card. Two weeks later we returned and found him! He showed us a few new items since our last visit and left us to find our cozy home feel. He has a great attitude and a helpful personality. Side note: we would love to see more color selections available in the mid century modern types such as yellows and oranges.

Love the customer service Kirk was an awesome trusted advisor. Very patient and not persistent. Very good energy.

Mr. Jeff Campbell was a consummate professional during this visit. His attention to detail and assistance was second to none. My wife and I are very appreciative and please with his explanation of the product we purchased.

Kirk had patience and was very knowledgeable. He was very thorough and helpful during my purchase process.

Absolutely DISGUSTING COMPANY!!!! TERRIBLE!!! If ANYONE reading this is using these reviews to make a purchase decision email me. I’ll paint you a nightmare that’ll have you scared to park in the parking lot. This company has MAJOR QUALITY ISSUES!!! The ONLY THING good about the company is the management there. Unfortunately they have ZERO power to fix anything. Zero.

Flawless process, Mr. Kirk described /explained all documentation from buying to deliver. Great communication, Mr. Kirk was Very attentive to my questions while engaging in customer small talk but keeping the process moving along.

Kirk was awesome in helping purchase furniture for my living room.

We went into Ashley’s today and bought our entire home. We had the wonderful help of Jada who was super nice, patient, took us through a whole adventure, but was over all super helpful. So, when you come to the store next time ask for her, you will not be disappointed.

Kirk very nice person when you come to Ashley like to help .....

Thank you Kirk! Very friendly and appreciate looking for the perfect table!!

Our experience was great! Michael was very informative and a great salesman

Our Salesperson Jada W is a great asset to your company. For her age, she was very knowledgeable and helpful. Give this girl a promotion

Alex and Greg are the best!!! They were both super sweet and helpful, went out of their way to take excellent care of me. 💕 Thanks guys!

great employee . Kirk was very helpful. would definetly purchase from him again!

Kirk was amazing and knowledgeable with the products and processes for finding a new bed and mattress for my daughter.

Kurkshowed all full size beds and we fell in love with the products displayed.

Beautiful furniture!! But way overpriced unfortunately. Even if you have a lot of money, this place is sure to put a big dent in your bank account if not drain it. Even the "sale" items are ridiculously overpriced. You can find almost the same exact furniture online on Amazon or even visiting another furniture store. However it gets 4 stars because we had an employee even tell us somewhere else to go to get the same furniture for 6x cheaper! So that tells you just how much of a rip-off this place really is.

I had a great experience shopping here for an entertainment stand. Jeff Campbell was fabulous and very helpful!

Awesome customer service.

Kyle was FANTASTIC! Took time to explain everything to us. Couldn’t have had a better experience. Moe was tops too!

Michael Luaders stayed with us for HOURS. He was genuine and honest and most importantly didn’t follow us around the store! He wasn’t pushy or desperate. This Army veteran deserves every sale at Ashley’s on 192 in Melbourne!

My husband and I came in for a couch only, and man were we blown away by the service! Left with living room set, bedroom suit and a new mattress. Rocco was AMAZING!!!!!! Thank you!! We’ll be back and asking for Rocco again.

Thank you for all your help Jeff!

Michael was very helpful, he explained details on the different couches.

Kirk was great!

kirk was profession and efficient in help us find our couch!

Found just what we needed

Kirk was great ! very helpful!

Eddie Diaz was exceptional. He knew exactly what we wanted and was very attentive. Would recommend 100%.

Eddie Diaz was the best. He got us exactly what we wanted without feeling pressured.

We had the best experience with Kirk Samial. He helped us a lot with our purchase. He took his time and made us comfortable. He deserves the best review. Kudos to him!

Alex was very helpful and knowledgeable about the items in the store, and overbearing whatsoever. Very easy transaction.

Mike Luaders was wonderful!! He was knowledgeable of items and provided me with options and I did not feel rushed or overwhelmed. Keep him on your team!

Eddie was absolutely amazing! Great overall experience.

My salesman was the best friendly courteous and knowledgeable Kyle was the very best

Kyle Rhodes was very helpful! He helped us find the perfect couch for our family and our new home!

Easy , fast, good quality furniture. Our salesman, Jason was the best!!

Kyle was great on handling customer and very professional. Great experience and great customer service.

Had a great experience with Kyle on my purchase today

Great experience Rocco was friendly knowledgeable not pushy excellent experience

Micheal did a great job!!! Was very helpful!!

My sales man Kirk, was very professional, kind, and easy to work with! I had a great experience at this store and highly recommend it.

Kirk is awsome very kind can considerate mote then likely going to buy the couch.

Very helpful service. Will go back for future purchases.

salesman was very knowledgeable about the product and met our needs

Jada Williams was a breath of fresh air, very attentive and knowledgeable😇

Jada was very helpful and very professional. Thank you!

Friendly and helpful

Great no pressure sales

Yes, I had Kirk wait on me and he was very attentive. He didn't wash me. He even waited till my 4 other members of the family came to see if my little grandson wanted which bed he wanted. He's been very good. I really appreciate him. He's a great worker. Thank you.

Awful experience. Multiple issues with quality and delivery of our couch and loveseat. We were promised a refund from the store manager. The couch was picked up weeks ago and still no refund. Very sketchy now. Apparently the Ops Manager no longer works there and there is no other manager available to discuss the issue. Still no refund and no customer service from anyone. HORRIBLE!

Great experience, Kyle was super awesome

I had the pleasure of working with Alex, a sales associate at Ashley Furniture. Despite external factors affecting the sale, Alex's phenomenal character and dedication stood out. His professionalism and genuine enthusiasm for assisting customers made the experience memorable. Additionally, the office staff's positive and welcoming demeanor added to the overall positive impression. I wholeheartedly recommend Alex and the entire team at Ashley Furniture!

Alex was very helpful. Happy with our bed purchase

It was a pleasant visit to the Melbourne store. Was greeted by Michael Leaders who help us out from the beginning by opening the door for us to get a wheelchair in. He was very friendly and helpful. The whole visit was pleasant and the checkout was smooth and fast. Thank you Michael.

Beautiful furniture , Michael Luaders has been very help and patient with us. He helps us pick the perfect sofa for our living room. Thank you for your help. I will add to this review after I’ve received the delivery.

Kirk helped us a lot and we were able to buy a sofa with his help

We brought our mom in looking for a new tv console. She had a specific look she wanted and Jason was the most excellent associate. He showed us options and answered all of our questions. Mom found one she loved and it will be delivered in just a few days. Thanks Jason!

Wonderful service… Very patient very knowledgeable, very professional, a real keeper we will come back again and again because of Jeffrey Campbell.

Curt was the only person to greet me. He give excellent attention and customer service

Kirk was very personable, knowledgeable and not pushy. He allowed us to shop at our pace and answered questions when we needed. He will be our person when we come back for more furniture in the future.

Very kind, and helpful service from Michael L, thank you!! So excited for our new bed

I stopped by Ashley store.yesterday. Edwin Diaz..was professional and assisted me quickly w my purchase.

Let’s start with my husband and I walking in and being greeted by the nicest sale associate I’ve ever met Jason! My husband and I appreciate his patience and dedication in helping us find the exact furniture we needed! Im extremely appreciative of the staff who stayed later after business hours just to make sure we got our furniture! Awesome store will definitely be back! Thank you Jason again for astounding customer service and patience seriously!! I’m a happy customer indeed!

We were immediately met at the door by Michael Luaders. He held the door for us as one was in a wheelchair. He showed us around and was very nice and friendly. He checked us out and the whole process was quick and easy.

Michael was very friendly!

Kirk and Ana were great to work with and I appreciated the effort they showed in helping me with outside furniture set I purchased and with the issues I was having with my Synchrony credit card. Very helpful and professional.

Dealt with Kirk all the way. Always wonderful to work with and always knowledgeable

Rocco did a great job assisting us searching for the right sectional to fit our space. He was very personable and professional,we would definitely find him again for future purchases. Thank you Rocco,you did great!

My wife and I worked with Dee. She was extremely helpful, very courteous and knowledgeable.

Michael is a very friendly, helpful sales agent He’s so patient and works hard to make his customers happy. He helped us find exactly what we needed and were very appreciative!

Great experience with Eddie! Showed us many options and was quick and efficient but ready to help with any questions we had. Very happy with our experience!

(Translated by Google) Very good service Eddie Diaz answered all our questions. 100% recommended. (Original) Muy buen servicio Eddie Diaz respondió todas nuestras dudas. 100% recomendado.

Jada and Kimberly the sales manager were super friendly and helpful!

If you need any help finding the perfect bedroom set or mattress Kirk is the person to see! When u walk in just ask for Kirk and he will help you find whatever you need!

Michael was wonderful to work with.

Kirk is da bomb. They had him running around to get us out the door with our purchase!

(Translated by Google) Good service (Original) Buen servicio

Jada Williams was a great help and made our experience fantastic!

My shopping experience was great! … Dee B. at Melbourne FL store was awesome to work with! … she took her time and was patient with me in helping me select what I needed. I will shop here again. Thanks!

Kirk is awesome!!

Eddie, knows his stuff. Best experience ever!!

Alex was great ,very knowledgeable

Great experience. Dee was helpful from the moment we walked in… we browsed, shopped some other stores and came back and she was just as helpful and we ended finding the one! She got us all situated with delivery and we are so excited for our new couch in our new home! Highly recommend Ashley, lots of options and not overpriced!

We went furniture shopping three days in a row back to Ashley, one day we went twice. Each time the associate we worked with was Dee. We walked with her through the store over and over again. All I can say is she has the patience of a saint!! Dee was always kind and answered all of our many questions. We did finally purchase furniture. She was extremely helpful. When and if I need furniture again I would always look for Dee!! Thank you for all your help!!!!

Awesome experience! Michael was fantastic helping us choosing our new seccional. The showroom is really great and with a lot of products to choose from.

Very helpful!

Mike was awesome, super helpful!!

Great customer service! Eddie helped us secure a delivery of our son’s first dresser. Thank you! Definitely recommend him if you decide to buy from Ashley’s.

Kirk made the shopping experience so easy and fun!!

Alex and Kirk were very helpful with our search for a new mattress. Informative and professional.

Good experience. Staff was friendly and the inventory was vast. Lots of options to choose from.

Eddie Diaz is reliable and great at what he does

Kurt was very easy to work with.

I called the Melbourne, FL store and spoke to Michael Luaders a Trusted Advisor. He was so nice, understanding and patient with me of what I was looking for to buy for my house. That I decided for my family and I to go into the store on the same day as our phone conversation and meet with him directly. He was so friendly and welcoming. He answered all of my questions and since we had such a great experience with Michael we decided to buy our furniture from him. For any future purchases we will definitely go back to Michael and also refer our family and friends to him. The store is neat, clean and well lit. Thank you for such a great shopping experience!

Kirk was very nice and helpful

Kirk is the best excellent customer service skills. Friendly easy to talk .

Michael was very patient with us. Showed us everything we needed to see. And put up with us as we changed our minds back and forth. We are very satisfied with the products and services. Thanks Michael.

Jada was amazing acknowledge and very helpful I would recommend getting assisted by her. She helped us understand everything step by step with our purchase.

Jada is amazing and patient. She was extremely helpful in helping us make the perfect selections for our home. Never pushy...like shopping with a friend. Very impressed.

(Translated by Google) Excellent customer service, they look for options to make your purchase the best. Thanks to Eddie D. for his excellent treatment. (Original) Excelente el trato al cliente, te buscan opciones para que tu compra sea la mejor. Gracias a Eddie D. por su excelente trato.

Went to Ashley’s multiple times and had the pleasure of working with Eddie! He’s very knowledgeable and has great customer service. We highly recommend!

I worked with Kyle, professional, knowledgeable, and courteous. A true delight working with Kyle and everyone at this location. I will return and purchase more fun stuff.

I haven't been to an Ashely furniture store in nearly 20yrs. The experience walking in, the incredible customer service and quality of pieces on display has not changed. Alex was wonderful, knowledgeable and kind with all my questions. Satisfaction on all fronts. Thank you Ashley furniture store and thank you Alex.

Jada was helpful, knowledgeable, and personable! She helped me find the perfect couch for my needs!!

Worked with Kirk Samlal today, he was amazing. Helped me find a complete living room set with end tables and TV stand. I highly recommend working with him, he is the absolute best!!!

Great place with great prices and they are very good at working out deals with interest. Larry was a great helpful guy

Easy process.Good quality for the price!

Tom was excellent and very thorough and helped us pick the couch we wanted.

Super helpful !

Thom was amazing

While looking for a bedroom set and mattress for my mother-in-law, Jason Zonnevylle and other Ashley sales people were very helpful in guiding us to the best selection for her. The sales and delivery process was seamless, which I appreciate! The furniture and mattress quality is very good, and she is extremely happy. Thank you, Jason!

For me it had to do with the employee we worked with. Eddie was so helpful and just very pleasant.

Very awesome! Great experience with Jada.

Jada was a pleasure to work with and made my experience top tier! Thank you so much!!!

Came to Ashley's to replace our guess room bed and matress. Gregory Smith was assign to be our sales representative. We knew what we wanted, however we didn't expect the exceptional customer service that Greg provided us! "Thank you" Ashley's for not just the items purchased, however, for the excellent service provided by Gregory and Manager, Moe! Mr. Roy & Mrs. Brenda Marshall

Kirk was very attentive and helped us choose our next bedroom set!!

Kirk was outstanding and on the ball. Fenomenal customer service and great explanations to my questions/concerns. Will be back any and be looking for him!

Kirk

The trusted advisor Alex was so helpful and super to work with!

Kirk was absolutely the best!

Kirk and Kimberly were readily available when we had questions. Once we decided, the buying process was quick. The store is clean and smells really nice too.

Alex was extremely helpful and patient, explained thoroughly the process and answered all of our questions

I took away my original 5 star review .I have since had nothing but trouble with this place.The recliner I bought last September has Lost a lot of firmness in the seat.Tomake this shorter,they arranged for a tech. to come to house.He told them he came and no one was here.Caught him in lie because come to find out they forgot to give him my apt number.I called the store a week ago and spoke to Kaitlyn about a resolution and she never called me back .Called back today and all I got was excuses as why they did not call me back.was told again someone would call me back.i hate,despise this placei only wish I knew the following before I bought from them the class action lawsuit, Ashley Furniture advertised inaccurate sales on its website and in stores by using misleading “original prices” that did not reflect the actual value of the products. These fake discounts allegedly tricked consumers into making purchases they otherwise would not have.if Ashley's furniture gives me a resolution I'm happy with I will revise this post in their favor.

Jada was amazing and very knowledgeable!

Jada was amazing. 👍🏻👍🏻

Jada was great!👍🏻

Larry was a phenomenal help and would highly recommend him for your furniture needs at Ashley's. Pleasant & not pushy whatsoever & we made last minute changes which he handled with a smile. Great experience and we were in & out in less than an hour!

Alex at the Melbourne FL store was great to work with. Very friendly and knowledgeable. Would highly recommend him!

Excellent service and help from Kirk. Thanks so much!

Michael Luaders assisted from The moment we entered the door, I was looking for two specific items and he brought me through the store to show me all of my options. He was really great and told me about many features that I didn’t was unaware of for Ashley furniture. We look forward to doing business with Michael. Thanks !

Alex was fantastic at helping us. We had a bad experience recently when my mother came to purchase furniture and almost didn't come back. Thankfully we returned and purchased a new living room set and also a power loveseat for our office which we hadn't intended on getting. Very happy with our experience.

Michael L. Awesome experience purchasing a 2 new sofas!

What a great experience here. Michael L was very patient and huge help with his Knowledge.

Alex at the West Melbourne location was a very easy going and knowledgeable salesman. Not pushy, and there when we had any questions. Overall a great experience!

Eddie was wonderful! He was very helpful with everything we needed. We had a quick in and out and got exactly what we needed.

Above and beyond service, outstanding

Greg Smith did an great job helping us select the right mattress.

Buying experience was good - Good selection of furniture and price range. Great service from Eddie Diaz; efficient, honest advice, and helped us find what we were looking for. Upon delivery, 2 of our items had manufacturing defaults and one assembly piece was missing. Delivery team were great - efficient, friendly and helped us arrange replacements for the following day, but frustrating the items were damaged/missing in the first place.

Michael Luaders was very friendly, and helped with our purchase.

Kirk was very kind and polite to me. I will definitely come back here because of the care he showed to me.

Kirk was very nice to me

Michael Luaders was great helping with my difficult return and repurchase. He went above and beyond.

Our purchase at Ashley furniture in Melbourne was great. Michael L. Was awesome.

Alex and Caitlyn were helpful in financing my new dining set and sofa!

Greg was awesome and super helpful in finding our couch

We bought a beautiful couch for less than other local stores! Mike was wonderful, no pressure but very helpful. We enjoyed the experience.

By far the best sales experience I've had in a long time. Mike really helped us out.

Salesman Alex was helpful and knowledgeable and we found exactly what we wanted

Larry was very kind and made the ordering process a breeze. Great selection of items.

Michael Luaders was great! He was patient with us and my 4 YO.

Tom showed us the Tempur-Pedic and it was cool to the touch!

This Ashley Furniture is always in amazing condition and the staff are friendly without being pushy. Mike Lauders helped us out this time and was patient and very helpful! We have our dining set, dresser set, and living room furniture from here and have had an excellent experience each time.

Jada did such a great job helping us out and found the perfect piece of furniture we needed.

Eddie, has been so wonderful every time we have dealt with him. He is so informative. He always has a smile and a positive attitude!

Eddie is absolutely incredible!!!

Kirk was amazing, very helpful and informative. Process was quick and painless

He was very helpful and kind

I went into Ashley a little overwhelmed Micheal Luaders was very helpful and guided me through the store without being pushy about anything. I appreciate him and the time he spent with us!! Thank you ☺️

Kirk killed it!!! Didn’t push and made the process fast and simple

Fantastic experience 👏🏻

Working with Eddie was great he took care of all our needs! Definitely coming back to see him for future furniture purchases

Just bought these beautiful side tables on clearance. Salesman was very helpful and knowledgeable.

Kyle was wonderful! He didn't pressure us. We went to 4 stores on 192. We came back to where we wanted to buy!