Ashley HomeStore Melbourne, FL 32904

The staff was helpful and there was a great selection of items which I was looking for.

Hands down they have the absolute best customer service. Christine from the Melbourne store was such a pleasure to deal with. She got tossed into a mess and made sure that everything was taken care of all the while being such a fun person in the process. Thank you Ashley’s and a million times over thank you Christine!!

Found furniture very easily. Amy was a joy to check out with. She was concise, professional and had all the info. I would recommend her and Ashley furniture with no reservations.

Great saleswoman

Always a pleasurable shopping experience with Jason! This is our 3rd visit in the past year and we only go to him. Jason is friendly, knowledgeable, helpful, and patient. He doesn't make you feel rushed or pressured. He was amazing at helping us find exactly what we wanted! Jason is the reason we keep coming back to Ashley! Thank you!

Recently purchased a chair after looking at 10 different stores. There prices were very competitive and the sales woman (Vernita) was fantastic. Could not have asked for a nicer more knowledgeable person.. Hopefully they will deliver the chair in June as they stated and they will get 10 stars.

The customer service is amazing!! Everyone working there were so nice and friendly!

Tom was very informed, personable, and helpful. Not pushy, but there for questions.

Beautiful furniture and sales personal are very helpful

Great service. Very friendly and not pushy. Awesome selection to choose from and buying was fast and easy.

Lisa was sweet understanding of my needs, and did a wonderful job with the process, ty Lisa

It's always nice to shop online however YOU have to have that touchy Feely time. And Ashley always brings it.

Found table and chairs for a book that I love 💕 now I have to measure and make sure it fits...

Great service from Lisa. We found what we where looking for and they worked with us on the price. BUT, now trying to get a delivery they have repeatedly lied to us on delivery dates. Chaged them 4 times via email and messages. Told us items were in and then they weren't. Won't give a partial delivery as promised when the sale was made. Very frustrating since I have been dealing with this since May 21st. Even lied to my 91 year old father promising a specific date and changed it hours later with a voice mail.

Tom promised me 6 weeks and it’s been months and every item has been in and now they are back ordered till September. They give your orders away and make you wait months and lie to you.

First of all, watch your receipt carefully, they added all different fee. Don’t ever get the in house LOAN which is Acceptance Now. When I paid $300 deposit I don’t see they subtracted the amount to the furniture. They charge on the rental car ( what the heck ?? I was buying furniture). I felt some fishy tricks here so I canceled not buying $3000 furniture next day. The Acceptance Now did not refund $300 (as a rental car). When I called to ask for a cancellation receipt, both Ashley furniture and acceptance now didn’t have my records. A month later Acceptance Now continue to charge on my credit card $350 which is monthly payment. I check on my credit score that I own them $7,500 (I canceled $3,000 furniture) . Please watch they charge 120% interest rate. $3000 end up $7,500 one year payments.

Ordered a couch a week ago and it was at the house 3 days later….power supply didn’t work so brought power supply to store and was giving a case # and told someone would call next day and let us know when part will be here….meanwhile can’t recline or use features….called today since we didn’t hear from them and the part was NEVER ORDERED!!!! About to return and never order from here again with that kind of customer service!! WTH

Terrible customer service. I ordered a bedroom set and the dresser and nightstand were significantly damaged. The service technician came to my home with a major attitude and practically argued with me in regards to replacing the items. They were beyond repair in my opinion. When another employee came out to replace the items he also had a major attitude. Unbelievable! I will never do business with Ashley Furniture again. Not worth it to pay money to get aggravated.

I came in and bought furniture when it was delivered it was wrong the people couldn’t speak English I had to fight and argue to get them to take it back. I went to the Ashley HomeStore got with my sales person who was absolutely wonderful. She had to go talk to the management I sat there for 2 1/2 hours and the manager came over and wanted to argue , and carry on with me try to tell me that I need to pay another $600 to get what I want it. Would not listen to anything I had to say. So I demanded my money back I went to the back counter they told me they cannot give me my money back that day so I had to come back the next day and get my money back. I have always bought Ashley furniture my home is full of Ashley furniture I will never ever step foot in another Ashley furniture store because of how rude and nasty the manager was to me. That is so unfair and unreasonable. When you buy something and you agree on what you’re doing then that’s the way it should be. Not for someone to customers wear and carry on a hill and not even being willing to listen to you and them want to charge you more money.

Walked into the store to check out living room furniture. Went all through the store, front to back and side to side. Even though there were many workers sitting around their desks no one ever asked if they could help us. Walked out of the store 15 minutes later without ever being asked if someone could assist us. Ashley your paying people who are not helping your business grow.