Ashley Store | Melbourne, FL 32904

Went in to purchase a bed during the memorial day sale. Greeted at door by Eddie and exchanged hellos and pleasantries. Told him we would find him if we had questions. In most part he honored our request to free style it around the store. We did find a bed we liked and the wheeling and dealing started. I too like the game let's play numbers! Well when it was all settled (actually very quickly) we went to pay and set up delivery date and time. Note: get those comments down in writing as we got stiffed during the delivery. Ole Eddie confirmed that our old mattress would be removed from the house and they would dispose of it, but the box springs would be left outside of the house!!!! This simple promise/fictional statement/ wool over our eyes, call it what you may; allowed my wife and I to accept the $399 delivery charge on the bill. Well go forward to when the delivery occurs. Note, the delivery personnel were very professional and did a good job with installation but they would not take the old mattress nor even move it or the box springs outside of the house for the wife. The old bed components were left leaning against the bedroom wall for us to deal with when I got home from work, to a very unhappy wife if I may say! Yes you guessed it, ole Eddie is no where to be found... Won't return calls, isn't working today, his at lunch etc... Of course they have payment in full, why do they need to communicate with you any more? All I wanted to suggest to them was a $150 store credit to offset the cost of me taking my time to load these and drop them off at the dump. $399 for a 25 minute delivery is right pricey... Or I'm just in the wrong business! Other than Eddie selling us on total customer satisfaction from purchase to delivery it was crock of manure, the bed has been comfortable thus far one week in. So take it for what it's worth... They play game and will say anything to make a sell (used car salesman), you just have to play the game better than them. So get it in writing or walk out the door! Melbourne Florida Store.

The overall shopping experience was great. Tai our sales associate was very nice and professional and very helpful. He was available whenever we had questions yet he never seemed to be hovering or pushy. All the associates we interacted with were friendly and made us feel welcome. The manger was wonderful and even though they were having some computer issues they found a way to ensure that we could complete our purchase without having to wait around or return to the store. Overall great experience.

My sales Person David was awesome very attentive and aware of the products. Will definitely recommend to others

Sales staff was very knowledgeable of all furniture. Feel like I got a great deal on very nice furniture. With 72 month financing hard to beat.

Totally satisfied with the customer care and service provided during my recent purchase

Gregory Smith was super helpful and nice. Very professional, went above and beyond. He answered all of our questions. We we’re very happy with his service.

They had exactly what I needed! Jeff was very informative and so helpful! The entire transaction was done in less than 20 mins. Delivery was available in 2 days!! We have purchased from Ashley before and have never been disappointed...

The guys that came to deliver my living room set was very professional and nice they moved quickly got set up the stairs without damaging my walls great job