Ashley Store Miami, FL (Doral)

Excellent customer service. Our Sales person found exactly what we were looking for and no waste of time.

(Translated by Google) Everything was great!! Excellent service (Original) Todo muy bien !! Súper atendido

Although we loved the fireplace entertainment center and the delivery men were excellent, unfortunately the sales representative entered the incorrect size of the fireplace so now we have to wait for it to be delivered and it will take another week plus on top of all we now had to pay the difference in cost !

Jorge Torrens was very helpful and professional. Took great care of us we will recommend him for sure.

(Translated by Google) Excellent service (Original) Excelente atencion

Great experience as always. Great quality at reasonable prices. Our salesperson Jorge has helped us out for years now. Excellent customer service with Jorge.

We had a great experience with Michelle and Elena. They were very friendly and they took their time to answer any questions we had and to show us different options. The store is very nice and clean.

(Translated by Google) Alex Herrera. Extraordinary service, friendly, patient, and extremely knowledgeable about the store's products. Thank you for your help!!! (Original) Alex Herrera. Extraordinaria atención, profesional amable, paciente, y con mucho conocimiento de los productos en la tienda. Gracias por su ayuda!!!

(Translated by Google) My experience at this place was incredible, especially because of the great attention and dedication of Ms. Flor. I have returned for the second time with her and I would definitely recommend her since with her everything is possible 🥰 (Original) Mi experiencia en este lugar fue increíble sobre todo por la gran atención y dedicación de Ms. Flor , he vuelto por segunda vez con ella y sin dudas la recomendaría ya que con ella todo es posible 🥰

Ashley Furniture has been our go to furniture store for years. Our sales lady Flor, was very attentive to our ideas for our home furniture and was quick to put together what my husband and I had envisioned. This was by far one of our most pleasant purchasing experience we've had. Flor was pleasant, polite and an absolute delight to work with.

Looking for some furniture to our new home and we found everything we need and with good price. Mr Carlos Hernandez was very helpful and patient with us.

Our salesman was awesome new his store and products

(Translated by Google) Delighted with Mila's service! Thank you so much! (Original) Encantada con la atención de Mila!!! Muchas gracias!

Dinorah Rodrigues help us , with big experience , calm and also with good ideas! You have a Rock Start in your store. Amazing experience!

(Translated by Google) Carmen Sosa, excellent service and lots of patience, thank you so much. (Original) Carmen Sosa excelente atención y muuucha paciencia mil gracias .

Satisfied with my experience at this Ashley Furniture location. Especially grateful to Sales Representative Otilia Ramirez for her exceptional customer service, professionalism and patience during the furniture buying process. The showroom is extensive and sells a large variety of quality furniture which she helped us navigate until we made the choice that was right for us. Very happy with our selection, we look forward to future purchases with Otilia. Thank you!

Paul was great and very attentive

We had an amazing time with Grace Deheza who was very helpful and explained everything to us, she answered all our question. Michelle S was very helpful as well

Service was awesome city furniture in the Doral

I was greeted by a friendly associate by the name of Claudia. I was a bit stand off-ish because I was just looking around. Long story short I had 3 bedroom sets to choose from ALL of good quality and extremely happy with my purchase and how fast it will get delivered, Compared to another furniture store (RTG) I was told for the end of December for delivery. Thank you Claudia for your patience in helping me decide and your professionalism in such a smooth transaction!

Michelle was great, patient, kind and helpful with our purchase. I would recommend her for your service at city furniture

(Translated by Google) Excellent!! Very good service!! (Original) Excelente!! Muy buena atención !!

Excellent

It was amazing. Alex herrera is very pacient and easy to work with!

(Translated by Google) Excellent service, we found everything very good, we left satisfied, thank you Grace (Original) Excelente servicio, encontramos todo muy bueno, salimos satisfechos, gracias grace

Marvin did a great job of walking me through the purchase. He was clear and communicative. I had issues purchasing online, but he was able to resolve everything for me. Thanks Marvin!

We had such a great experience at City Furniture thanks to Alex. He was patient, friendly, and really took the time to understand what we were looking for in a sofa. Instead of rushing us, he explained all the options clearly and made sure we found something that fit both our style and budget. His professionalism and genuine care made the process stress-free and enjoyable. We will return once we make our final decision! Definitely recommend Alex!

We want to give a huge thank you to Frank, the Manager of the store, and Catalina for their outstanding help. Frank assisted us with an issue we had with our account, he showed incredible patience, kept an amazing attitude, and was very caring throughout the process. Catalina was also wonderful in helping us choose our items. She has such a kind and caring personality and made the whole experience enjoyable. Both Frank and Catalina even stayed late to make sure everything was taken care of for us. We are truly very thankful for their support and dedication. They both went above and beyond, and we greatly appreciate their efforts!

I recently had the chance to buy a mattress, and I was fortunate to work with Isabel Hernandez. She was wonderful friendly, knowledgeable, and truly helpful.

Aimee was wonderful. Totally recommending her to help you find whatever you’re looking for

(Translated by Google) I have always been well treated, cordial, and kind. (Original) Siempre he sido bien atendido, cordialidad, y amabilidad.

I have mix feeling about the store and it is hard to leave just one review when there are so many departments involved in one purchase. The buying process at this store was absolutely flawless. I went in two different occasions, Irina and Marcelo were absolutely amazing and from the moment I walked in they were friendly, helpful, and knowledgeable. They made the selection and purchase experience smooth and stress-free. I left the store extremely excited with my decisions and eager to receive my new furniture. Unfortunately, everything after that went downhill. The delivery process is disorganized and frustrating. They do not check the furniture before delivering. The first delivery was missing 2 pieces; they said after checking two they saw both were broken and they forgot the other one. The deliver guys were really nice but later I found out the whole explanation they gave me was a lie, they made up a story so I was content in the moment. A second delivery was scheduled and again, one of the boxes was missing pieces, and the second item which was a set was a complete different thing from what I had in my order. They explained it was a mislabeled and for the box they had no excuses. Now I am waiting for a third delivery which, fingers crossed, I get everything and there are no more issues. When talking to customer services and after explaining that my time is valuable and I do not appreciate waiting for something for a 3 hour window to then realize that it is the wrong thing, or it is broken, or missing pieces, I never heard an "we are sorry" or "we understand it is frustrating", absolutly nothing. All they did was to transfer me from one department to another until they have me no more option than wait for that third day. They said they do not having any type of policy for "damage control" or anything like that and as I mentioned before there is still the possibility I will not get my furniture because they do not check the boxes before leaving the warehouse. It is dissapointing that such an excellent in-store experience was overshadowed by the poor handling and organization of the delivery part. I would recommend they look into this and how they can check the product and make sure it is the correct order and there are no issues even before leaving the warehouse so they do not waste their time or the customers time.

Great service

Like always, excellent customer service!!

(Translated by Google) Very good service and attention, the girl who served us was very accommodating and kind. (Original) .uy buen servicio y atencion,la .uchacha que nos atendio muy complaciente y buena.

(Translated by Google) Excellent service from Otilia Garcia. She was very attentive and helpful with our purchase! We are so grateful to her. We would definitely go to her again! (Original) Estupendo servicio por Otilia Garcia. Fue muy atenta y de mucha ayuda para nuestra adquisición!! Estamos súper agradecidas con ella. La volverías a buscar!!

Carmen was very professional and friendly.

Grace was super helpful with assisting me with my purchase from Ashley Furniture! Excellent service!

Marvin was exemplary and very easy to talk to when explaining our particular desires for a dining room set. The store was very clean and neat, they even have a Café bar where the young man behind the counter made the best white chocolate mocha Frappuccino that I’ve ever had. Overall, the feel was very welcoming and not overbearing, which is exactly what I look for when I go shopping. Thank you, Marvin and to everyone at the store for making this experience painless and enjoyable. We will come again!

Had a great experience with our sales associate Michelle Souki. She was super nice and gave us our space while we decided on our new furniture. She was super patient and very kind. Loved our first time shopping at Ashley’s furniture!

Excellent customer service. Angel Orbe very knowledgeable and offered me different options.

My wife and I had a truly positive experience working with Indira Flores during our visit to the Ashley Furniture. From the moment we walked in, she greeted me with warmth and professionalism, making me feel welcome and supported throughout the entire shopping process. Indira Flores demonstrated impressive product knowledge and took the time to understand my needs and preferences. She offered helpful suggestions without being pushy, and her attention to detail made it easy to find pieces that matched both my style and budget. Her patience and genuine enthusiasm turned what could have been a stressful decision into an enjoyable experience. It’s clear that Indira takes pride in her work and genuinely cares about her customers. I would absolutely recommend her to anyone looking for quality furniture and outstanding service. She’s a true asset to the store, and I hope her dedication is recognized and celebrated.

(Translated by Google) Very good customer service experience, ensuring that we are left without any doubts about what we are purchasing. (Original) Muy buena experiencia de servicio al cliente, asegurando que quedemos sin dudas sobre lo que estamos adquiriendo

Great customer service. Angel worked hard to find us the furniture we loved and I couldn’t be happier with our entire experience.

Marvin Rosado took excellent care of me and made things go super quick and easy! Thank you!

Very professional service. Paul our salesman was awesome. Super helpful and knowledgeable. Great experience

Short and sweet

Michelle was really helpfull thank you

Very friendly service! Andrés helped us out. He was great. Good variety of options.

I just stopped in to this Labor Day weekend Sale. My dinning room table is 15 yrs old & not just outdated, really on its last leg. I met my salesperson Carmen, á great listener of my quest & limitations. I couldn’t wait to go back today to add to my Order. 36 month ni interest and too easy. Very pleased and grateful I even left the showroom with my gift, an accessory award for registering on line.

(Translated by Google) Excellent service. Extensive knowledge of the inventory. Fast, professional, and charismatic. Thank you. (Original) Exelente servicio. Amplio conocimiento del inventario.Rapido,professional y carismatico.Gracias

I am very happy with the attention and professionalism from Marcelo. Excellent customer service and very knowledgeable and helpful. The purchase was smooth and easy. Thank you, Marcelo. I appreciate it!

Great customer service !

Michelle was so awesome and so patient throughout our visit. She wasn't pushy and brought us around the store showing us exactly what we asked for. Ask for Michelle if you want to have a smooth shopping experience!

Well Michelle Souki made my experience at Ashley furniture great! She was informative and fun and knowledgeable. My purchase was easy and fast! She was amazing!

Miss Michelle Zuki made my shopping experience wonderful. She helped me tremendously. She knows her job very well. I had an initial interview with her, explaining what I was looking for, and she understood me perfectly. I returned seeking her professional service. Thank you so much.

We had a great experience buying furniture at Ashley Furniture. Zumara is a wonderful saleswoman!

(Translated by Google) “Our experience was very good. Ms. Otilia treated us with great patience and dedication, providing excellent service and impeccable workmanship. Highly recommended!” (Original) “Nuestra experiencia fue muy buena. La Sra. Otilia nos atendió con mucha paciencia y dedicación, brindando un excelente servicio y un trabajo impecable. ¡Muy recomendada!”

(Translated by Google) Excellent service from Ashley del Doral (Original) Excelente servicio el de Ashley del Doral

Excellent attention from Kiara Ferreira and Emmanuel, if you need to buy any furniture prices are great and they are really willing to help you with everything… definitely we are coming back for more !

(Translated by Google) Excellent service and a wide variety of furniture. Thank you for your guidance. (Original) Excelente atención y gran variedad de muebles Gracias por su orientación

(Translated by Google) Excellent help from Erwin, thanks (Original) Excelente ayuda de Erwin, gracias

Great variety, excellent service. Elizabeth the sales person went above and beyond our expectations. Prices are affordable and good financing options. I highly recommend.

Love the variety of choices given to choose from. My sales rep really helped to make it easy to take the decision on which one to purchase.

1. One of the furniture came in dirty with marks that someone try to clean it. 2. The table top of the table was not delivered, as we had a dinner planned and had to cancel. The delivery crew was amazing!!

Beautiful store!!!!

Very nice customer service. Showed all the options available for a BR set and explained in detail

(Translated by Google) Excellent service. Carmen listened to and understood our needs, and with great kindness and professionalism helped us find the furniture we were looking for. Thank you. (Original) Excelente atención. Carmen atendió y comprendió nuestros deseos y con mucha amabilidad y profesionalidad nos ayudó a encontrar el mueble que buscábamos. Gracias

(Translated by Google) Edwin's attention was excellent! (Original) La atención de Edwin fue excelente !

(Translated by Google) Thank you Mirna at the Doral store for being so kind and professional. You helped me a lot in my reelection. I'm super happy with my beautiful sofa. (Original) Gracias Mirna en la tienda del Doral por ser tan amable y profesional me ayudaste un montón en mi reelección súper feliz con mi Sofá hermoso

The store is nicely set up and our sales associate, Grace, was so nice, friendly, and professional.

David was very helpful and patient. Made choosing furniture fun and easy. We love the furniture we chose and great finance options.

Jorge Torrens was very pleasant and professional. Great experience and customer service!

(Translated by Google) After many bad experiences at Ashley Furniture... today Isabel Hernandez completely changed our opinion. Fantastic service and professionalism. How different the people are. Amazing work and charisma with her customers. Thank you. (Original) Despues de muchas malas experiencias en Ashley furniture . ..hoy Isabel Hernandez nos cambio 100% nuestra opinion.fantastica atenvcon y profesionalismo . Que diferentes es cdo la gente amazing su trabajo y tiene carisma con sus vlientes. Gracias

I needed new dining room chairs for an old model city furniture carried in 2015. Grace helped us out and showed us many options to the style we wanted. We purchaced the chair with additional credit optuon for my sons bedroom. Thanks Grace! Hope to see you soon!

We had a wonderful experience with Carlos. He is very nice and patient. Thank you for everything !

The day that I visit city furniture I had just previously walked out of a rooms to go.. rooms to go service was horrible.. at city I was lucky to meet Amira in which was amazing.. she introduce herself, asked if I needed help and more less what I was looking for, provided options and never in a way that I felt was overwhelming. She was easy to talk and provided me recommendations on coverage. She made the process very smooth and easy for me to make a decision. Please go visit here when you visit city furniture/ Ashley on 14 nw 117th. Give her a raise ! Excellent sales person.

(Translated by Google) Thanks to the saleswoman's excellent advice, it was a success. She was very friendly and patiently showed me each item on offer. Thank you, it was a great help!!! (Original) Gracias al buen trato de consulo la vendedora fue un exito, muy amable y con toda la paciencia me enseñó cada mercancía ofertada. Gracias fue de gran ayuda!!!

(Translated by Google) Pretty (Original) Bonito

I had a great experience at this furniture store! The staff was incredibly friendly and welcoming from the moment I walked in. They were so patient with me as I took my time browsing and didn’t make me feel rushed at all. I really appreciated how helpful and attentive they were, answering all my questions and giving me space when I needed it. Highly recommend this place if you’re looking for great service and a relaxed shopping experience!

Paul was great!! Found our dream couch.

(Translated by Google) Excellent service. The saleswoman who helped me was very professional. (Original) Excelente servicio. Muy profesional la vendedora que me atendió

Zumara was great , helped us find everything and was a friendly host

(Translated by Google) It took me a while to decide whether or not to buy their furniture, for budget reasons, and I spent some time researching. When you talk to a salesperson, you expect them to be available and answer all your questions, especially for something so expensive. That was the message I got: "Look, you keep writing me to ask for prices and I keep giving you the information, and then you leave me on 'Read my time,' which is also important." Is that the kind of message you send to someone you're trying to sell to? There are much more polite ways to say it. Very rude. Very, very, very rude. I will never buy anything from that store again! I took a while to decide whether I was buying their furniture or not—for budget reasons—and spent some time researching. When you talk to a salesperson, you expect them to be there for you and answer all your questions—especially for something so expensive. That’s the text message I got from here: “Listen you keep texting me to ask me prices and I keep giving you the information and then you leave me in reading my time its also important.” Is that a kind of message that you send to someone you are trying to sell????? There are way more polite ways to say that. Very rude. very very very rude. Not buying anything else from that store ever again! (Original) Me llevó un tiempo decidir si comprar sus muebles o no, por cuestiones de presupuesto, y dediqué tiempo a investigar. Cuando hablas con un vendedor, esperas que esté disponible y responda a todas tus preguntas, especialmente por algo tan caro. Ese fue el mensaje que recibí: "Mira, sigues escribiéndome para preguntarme precios y te sigo dando la información, y luego me dejas en "Lee mi tiempo", que también es importante". ¿Es ese el tipo de mensaje que le envías a alguien a quien intentas vender? Hay maneras mucho más educadas de decirlo. Muy grosero. Muy, muy, muy grosero. ¡No volveré a comprar nada en esa tienda nunca más! I took a while to decide whether I was buying their furniture or not - for budget reasons- and spent some time researching. When you talk to a vendor, you expect them to be there for you and answers all of your questions -Especially for something as expensive -. That’s the text message I got from here: “ Listen you keep texting me to ask me prices and I keep giving you the information and then you leave me in read my time its also important”. Is that a kind of message that you send to someone you are trying to sell????? There are way more polite ways to say that. Very rude. very very very rude. Not buying anything else from that store ever again!

We were shopping for a smallish sofa. Lots to choose from. We found one we liked pretty quickly and Monica helped make the purchase even more quickly. We recommend.

Richard Bucarano did a great job. Friendly, informative, patient and has a great attitude. Would recommend him to anyone visiting an Ashley/City Furniture.

(Translated by Google) I loved this store. And Devi, the girl who helped us, was very kind. I found exactly what I needed for my living room. (Original) Me encantó esta tienda. Y Devi, la muchacha que nos atendio, fue muy amable. Encontré justo lo que necesitaba para mi sala.

Great service by Catalina Almeida.

My daughter and I visited the Doral location and we were approached by Dinorah. She was amazing ! Very helpful and patient ! Thank you for all your help ! I live the furniture we picked 🩷

Dinorath Rodriguez is the best! She was very patient. I recommend her!

Carmen Sosa assisted us with our mattresses and box spring purchase. She was extremely knowledgeable and helpful. Carmen is an extraordinary asset to your company. Thank you Carmen 5 stars!!!!

Jorge Torrens was really helpful, great overall experience

(Translated by Google) Very bad experience (Original) Muy mala experiencia

(Translated by Google) Excellent store. Beautiful, high-quality products. This isn't my first time buying from them, and I'm sure I'll continue. Mrs. Dinorath Rodriguez is very attentive; she explained everything to us and handled all the details of the purchase and delivery. (Original) Excelente tienda. Productos lindos y de mucha cualidad. No es la primera vez que compro y seguro voy a seguir comprando. La señora Dinorath Rodriguez es muy atenta, nos explico todo Y resolvió todo los detalles de la compra y de las entregas.

(Translated by Google) Excellent customer service and satisfaction. (Original) Excelente atención y satisfacción del cliente.

Catalina was very helpful. As soon as we entered the store, she came to welcome us and offered her assistance. Straight to the point! We founs what we needed. Excellent service. Thank you.

Thank you so much Carmen Sosa for all your help.

(Translated by Google) Very friendly, attentive, excellent customer service. (Original) Muy amables , atentos excelente servicio al publico.

This is the place where I bought 100% of my home furniture. Quality modern products are available and great customer assistance during the whole process

I had a wonderful experience shopping at Ashley/City Furniture. David was extremely kind and helpful, and make our shopping experience a breeze. We couldn’t be happier with the couch we purchased - thanks David!

The sales representative Andres Ramirez was fantastic. He was very helpful without being pushy.

My experience at Ashley/City Furniture was excellent Great and attentive customer service.

The sales rep es very professional, knowledgeable and very kind. Excellent customer service.

Excellent service from Carmen, I loved all the recommendations she gave me.

Perfect place to by the furniture, especially Amira she was amazing, and full experienced.

Marvin was very knowledgeable and patient with us.

Great experience, sales agent Andres was great, knowledgeable and patient. Thank you

it was an easy experience Edrwin was very knowledgeable and was able to answer all my questions. The selection was good, and they had inventory for all my pieces.

(Translated by Google) Carlos Finales, Ashley's best salesman (Original) Carlos Finales el mejor salesman de Ashley

Great customer service! And knowledgeable

(Translated by Google) That store on 107th and 12th Street NE It's the best store there is, excellent products, excellent customer service, its manager Enmanuel Salinas, Elena, David, Elizabeth Keylly, and others whose names I don't remember, serve me and all the customers with tremendous honor. God bless all the employees here. (Original) Esa tienda de la 107 y 12 del NE Es la mejor tienda que existe , excelentes producto , excelente costumer services , su manager Enmanuel Salinas , Elena , David , Elizabeth Keylly, y otros que no recuerdo su nombre me atienden a mi y todos los costumer con tremendo Honor , Dios bendiga a todos los empleados de este lugar

(Translated by Google) Mirna was excellent! She not only helped me, she guided me, and treated me like family. Thank you for everything! Excellent service (Original) Mirna fue excelente!! No solo me ayudo, me oriento y trato como familia Gracias por todo!! Excelente servicio

Thanks SOO MOUSH

Do not buy from this store if you expect them to honor a warranty, and do not purchase any kind of extended warranty thinking that will work. It won't! I purchased a three year warranty with the reasonable expectation that they would repair any damages. When I needed their service to repair a couple of drawers that were not gliding properly, they came out and told me that the parts to repair my unit were discontinued. They are only offering me store credit for what the units were worth years ago, and they no longer have sets that are within the same price range. Therefore, any resolution would involve me spending more money on a comparable set. I asked if I could just hire an independent carpenter to fix the drawers, which would have been a lot more affordable for them and satisfactory for me, but they are only interested in making more money and not honoring their warranty. The warranty is a scam.

(Translated by Google) Excellent service, very good furniture, and very affordable prices. (Original) Excelente atención y muebles muy buenos y precios muy cómodos.

(Translated by Google) Thank you Otilia for your responsiveness and professionalism. We would definitely come back and would recommend you to many people. (Original) Gracias Otilia por tu receptividad y profesionalismo, definitivamente volveríamos a ir y también te recomendaría a muchas personas.

Our account was by a very great, patient and knowledgeable sales representative who I would be very happy to recommend to anyone.

Excellent service and Carlos verdor very polite.

(Translated by Google) Elizabeth is helping me a lot. I am very happy with her care. She is a very good employee. (Original) Elizabeth me está ayudando muchísimo estoy muy contenta con su atención, muy buena empleada 😊

I had an amazing experience with Marvin Rosado in the purchase of my living room furniture. He was extremely friendly and took the time to show us several options to match our needs. We will definitely be visiting again.

We had an excellent experience shopping at Ashley/City furniture in Doral. No pressure whatsoever, Monica was amazing. She was very knowledgeable, patient and helped us find everything we were looking for. Elena the manager was also very helpful in closing the deal. Thank you to Monica and Elena! I highly recommend this place and highly recommend Monica as your sales person.

Just received our new dining chairs,the ones my wife loved. We’re excited for all the special moments we’ll share around this dining table.

I had a great experience purchasing my new sofa.The customer service was excellent—Devora was especially helpful and attentive throughout the process. She patiently guided us through the different options and helped us choose the sofa that fit our space and needs perfectly. I really appreciated her professionalism and dedication. Highly recommend!

(Translated by Google) Very good service from the people who attended me and special attention from Amira Bou Ezedin (Original) Muy buen servicio una de parte de las personas q me atendieron y especial atención de parte de Amira Bou Ezedin

great sales manager he did really well in our large order

(Translated by Google) The truth is that my experience was not very good, the salesman who served me was eating and was talking to me with food in his mouth, the truth is that I think it was rude, and then I told him that I saw the same chairs on Amazon cheaper and he told me well buy them on Amazon, the truth is that the customer service was very bad, investing in customer service is very important, it is a piece of advice, have a good day (Original) La verdad que mi experiencia no fue muy buena , el vendedor que me atendió, estaba comiendo y me hablaba con la comida en la boca, la.verdad me parece una mala educación, y luego le dije que vi las misma sillas estan Amazon más económicas y me dijo bueno compralas en Amazon, la verdad que el.servicio al.cliente muy malo, invertir en el.servicio al.cliente muy importante , es un consejo , buen día

(Translated by Google) Excellent treatment, Ricky was very kind and attended to all our needs, thanks to him we bought (Original) Excelente el trato, Ricky fue muy amable y atendió todas nuestras necesidades, gracias a él compramos

Elizabeth gave us great service

Had a great salesman, don’t remember his name but if I loook up some of my emails I’ll find him. He’s very good and I sent him an email thanking him for his patience and knowledge

Excellent service no pressure there when we had questions

Very good experience. Sales rep had excellent customer service.

There are two things that I have to comment about my experience with Ashley/City Furniture. 1. A $300 discount over the purchased of mattress was mentioned during the time we where walking the store and that discount wasn't included in the final invoice. And the reason that was mentioned to us was that we decided to take a 36 months credit. But, really we never asked for that credit, that option was mentioned by the sales person and what we did was just accepting that. But, I don't remember that the 36 months credit will eliminate de $300 discount. At the end we decided no to purchased the mattress. My point here is, that if something is offer that something must be delivered. if for what ever reason that change, them the sale person must be sure that the client know and is in agreement with the new terms of the sales. 2. The 36 months credit comes with an additional fee which is 2% of the credit. That 2% was mentioned only by the time we where in the process of signing the agreement. In my opinion that 2% has to be mention since the first moment the 36 months credit is offered and not at the end of the saling process. We decided no to take the 36 months credit and we agreed with a credit of 12 months with not intereses added to the total amount that we purchased.

Andrés helped us out. The experience was great and we got what we were looking for.

(Translated by Google) Andrés was very kind and gave us excellent guidance during the visit. Very satisfied. (Original) Andrés muy amable en el trato, nos orientó muy bien en la visita. Muy satisfecho

Came incompleted Missing Pieces Like the remote & Cable to connect it Unbelievable!

Everyone was great at Ashley. Loved the experience. Would recommend and definitely go back

Excellent customer service!

Jonathan Schey was excellent. Very courteous, professional and helpful. Thanks for your service

Luis was very patient and helpful. Did a great job in finding exactly what I needed. I highly recommend buying with City.

Working with Jorge Lopez was great. Highly recommend working with him when furnishing your home.

Carlos Hernandez was great ! Very helpful and professional.

Catalina, our sales representative was very knowledgeable, Friendly and helpful. Our purchase arrived at our home during the schedule time window. The delivery team completed our delivery quickly and neatly.

Excellent customer service from Claudia Hernandez. She was patient, professional and courteous.

(Translated by Google) This is my first time furnishing my home, and Ashley/City Furniture was an excellent choice! Andres Ramirez gave us excellent advice and help with our selection! I highly recommend their service and attention. (Original) Primera vez amueblando mi hogar y la verdad que Ashley/ city furniture fue una excelente opción! Andres ramirez nos dio muy buen asesoramiento y ayuda en la selección! Recomiendo 1000 su servicio y atención.

Indira was most helpful to discovering the right pieces for our home. Great sofa-chaise and perfect dinning set. Thank you Indira

A +++++ seller

(Translated by Google) Our experience in the store was excellent, the salesperson who served us was very diligent and friendly. (Original) Nuestra experiencia en la tienda fue excelente, el vendedor que nos atendió fue muy diligente y amable.

Grace, the sales rep. was very attentive and she provided an outstanding service. I am very satisfied with the experience. She was very professional and made sure we were satisfied with the service.

The Ashley’s home store in Cutler Bay is way better. The associates actually help you get the best deals and much more variety there.

We had a great Experience we found beautiful modern Furniture. Excellent selectión of matterreses and outrages Customer Service. Fair prices.

Good experience at the store

Andres Ramirez is greatest sale’s person in here. He was and has been amazing every time I come to the store. Great Job!

Michelle was great though it was not a large purchase she attended to us like it was. Warm smile and very engaging which is always welcomed. Had another great experience.

Great service. Love this place. City furniture has a lot to offer.

Johnathan Schey at Ashley Furniture provided an absolutely outstanding experience from start to finish! His knowledge, professionalism, and attention to detail made my furniture shopping seamless and enjoyable. He went above and beyond to ensure I found the perfect pieces, offering expert advice and top-tier customer service every step of the way. If you’re looking for someone who truly cares about your satisfaction and delivers an exceptional experience, Johnathan is the one to see!

The experience shopping at this location was very pleasant for us, Zamara was very friendly and helpful, highly recommended !!

(Translated by Google) Indira's care was excellent. (Original) La atención de Indira fue de excelencia

This was a horrible purchasing experience. I was over charged for a very cheaply manufactured power recliner costing 1400 with delivery. Then when we called to notify that it was uncomfortable we were told no returns! We were directed to submit a damage claim. No customer service whatsoever. Would never shop here ever again even if you paid me.

Marcelo has Excellent customer service took the time to put together all our different taste and created a beautiful flow between all the rooms we furnished and was knowledgeable enough to explain all the details of the financing program and created a perfect vision for our new home. Couldn’t be happier will definitely recommend this store to my clients.

Kelly is my go to person for all my design needs.. I love my buying process at Ashley and City. She is super knowledgeable and very fast with my requests. That is priceless!

(Translated by Google) Excellent (Original) Excelente

Good customer service. The sale person was very friendly and help us with ideas . I recommended the Ashley store for furniture

(Translated by Google) Mr. Carlos is the best seller. What a special person and with super patience. Thank you very much. (Original) El Sr Carlos es el mejor vendedor . Que persona tan especial y con una paciencia súper . Muchas gracias

(Translated by Google) We are very happy with our purchase and especially with the excellent service provided by Grace, very attentive and willing to satisfy our needs. (Original) Estamos muy felices con nuestra compra y sobre todo con el servicio excelente” prestado por Grace, muy atenta y dispuesta a complacer nuestras necesidades.

(Translated by Google) I loved the shopping experience! Devi helped us and she was really attentive, very diligent, highly recommended! (Original) Me encantó la experiencia de compra! Nos atendió Devi y de verdad, súper pendiente, muy diligente, muy recomendado!

Dinorath Rodriguez was amazing, very helpful and professional!

Very nice furniture! Really appreciate the non-aggressive and helpful nature of the employees.

Carlos was a great salesman! Will be back!

Wonderful service! This store has rwo floors filled with beautiful furniture for people of different styles and budgets. Our sales representative, Indira, listened to the details of what we were looking for, she was professional, patuent, and guided us to find the furniture we needed. We highly recommend her services.

Great service. Very sweet and caring. Felt comfortable with having her accept our decision to leave the store and think about the purchase.And I was happy to return later to the store, looked for her and made the purchase.

(Translated by Google) Excellent, my place to choose my furniture, I love the decoration of their showroom, and the excellent and professional attention of their sellers. (Original) Excelente, mi sitio para escoger mis muebles, me encanta la decoración de su show room , y la atención de sus vendedores excellent y profesional

(Translated by Google) Excellent service and attention. Hansey was very kind and attentive and I was very satisfied with my purchase. (Original) Excelente servicio y atención. Muy amable y atento Hansey y estuve muy satisfecha con mi compra

(Translated by Google) My experience with the purchase of my furniture was WONDERFUL!! Mrs. Myrna Larrauri in the Doral store gave us preferential treatment and above all very PROFESSIONAL. Thanks to her and her work today we can count on our furniture.!!! THANK YOU Myrna!!!! Very good service!! 5 star treatment!!!!! (Original) Mi experiencia con la compra de mis muebles fue MARAVILLOSA !! la Sra Myrna Larrauri en la tienda del Doral nos dio un trato preferencial y sobre todo muy PROFESSIONAL, Gracias a ella y su trabajo hoy podemos contar con nuestros muebles.!!! GRACIAS Myrna !!!! muy buena atencion !!un trato de 5 estrellas !!!!!

Excellent customer service by Dinorah!! World class support !!!…thanks!!!

I recently purchased master room furniture and had the pleasure of working with Jonathan Schey throughout process his professionalism and expertise were evident from start until the end of the purchase thanks for everything

(Translated by Google) Thank you very much for your attention, and the different options you gave us allowed us to make the best decision that fit our needs. (Original) Muchas gracias por sus atenciones, y las diferentes opciones que nos dieron nos permitieron tomar la mejor decisión que se ajustaba a nuestras necesidades

(Translated by Google) Thank you king for the help, excellent work, everything very good (Original) Gracias rey por la ayuda excelente trabajo todo muy bien

(Translated by Google) Very nice place with very good service (Original) Lugar muy lindo y con muy buen servicio

I recently purchased a couch and had the pleasure of working with Rey throughout the process. His professionalism and expertise were evident from the start. Rey took the time to understand my specific needs and preferences, guiding me to the perfect couch that complements my living space beautifully. His friendly demeanor and in-depth knowledge made the entire experience enjoyable and stress-free. I highly recommend seeking Rey’s assistance for anyone in search of quality furniture and exceptional customer service.

Rey (salesperson) and Stephanie (manager) are AMAZING! I have been a client of Rey for a few years now. He has been consistently helpful, knowledgeable, and thorough. It was a pleasure meeting Stephanie. She was also just as amazing!

Good selection of items. Devora was amazing. She was patient and took the time to answer all of our questions. She provided some great decorating ideas as well .

(Translated by Google) What a great place to go to buy something for your home and Grace's attention was very kind, thank you for helping us. (Original) Que bien lugar para ir a comprar algo para tu hogar y la atención de Grace muy amable, gracias por ayudarnos.

(Translated by Google) The attention of the agent Catalina Almeida has been excellent at all times. He helped us learn about other services that without his help we would have missed from City Furniture and that have been of great help. We will remain connected with her wherever we are. City and Ashley maintain a high standard of service and professionalism. We would always recommend it. (Original) La atencion de la agente Catalina Almeida ha sido excelente en todo momento. Nos ayudo a conocer otros servicios que sin su ayuda hubieramos obviado de City Furniture y que han sido de gran ayuda. Seguiremos conectados con ella donde quiera que estemos. City y Ashley mantienen un alto estandar de servicio y profesionalidad. Siempre lo recomendariamos.

Great service and attention my sales person Michelle and the manager they’re outstanding and making sure that you are feeling welcome .

My husband and I were greeted by Marvin Rosado at Ashley Store in Doral. He is a great, knowledgeable, and no pressure salesman. We bought 2 recliners and he gave us all information and more. We will definitely be back for future purchases. We highly recommend Marvin at Ashley Store in Doral.

We had a great experience with Erdwyn Gross. Not a pushy sales guy, very helpful and knowledgeable. We ended up buying a mattress, a frame and a couch as well. We also had our toddler with us which is difficult for any sales person, Erdwyn provided great customer service by bringing him a cookie and getting us in and out pretty quickly.

Awesome customer service and product selection!!

Excellent service helped us find what we needed sale representatives Jorge Torrens

See paul hirst great service!!!

Marcelo was an excellent rep and found exactly what I was looking for. Fast and great experience, exactly what I was looking for a hard to come by Markenberg Extension Dining Table.

(Translated by Google) I love Ashley Furniture, always very good service and QUALITY furniture for all types of tastes and purchasing power 10000% recommended (Original) Amo ashley furniture, siempre muy buen servicio y una CALIDAD de muebles para todo tipo de gusto y poder adquisitivo 10000% recomendado

Claudia was very helpful in helping us finalize our decision for a new sofa

Thank you Myrna Amazikg customer service

This is how you receive your furniture, dirty and a month after the delivery was supposed to be. I received the message for the delivery three times, and I had to go to the store and confront them just to receive my furniture.

We came to Ashely’s in Doral to look for new furniture & found the most perfect dinning table & chairs with the help of Andres R. He was such an incredible help!

Amira was fantastic - great customer service! Knowledgeable and friendly!

Excellent attention

Michael was very helpful and knowledgeable she was fun to work with

Salesman was very nice and patient with me and all my questions..

All the staff are business oriented, professional and helpful.

(Translated by Google) The best of experiences, I left pleased and with the best deal possible. Isabel Hernandez was the salesperson who helped me and was very kind and patient with me. She is the best. (Original) La mejor de las experiencias, me fui complacida y con el mejor negocio posible. Isabel Hernandez fue la vendedora que me atendió y fue muy amable y paciente conmigo. Ella es la mejor.

Elijah was extremely helpful.

(Translated by Google) Excellent service, very pleased with everything, highly recommended the entire team, especially Jorge (Original) Excelente antencion muy complacida con todo,muy recomendado todo el equipo en especial Jorge

(Translated by Google) Jorge Torrens treated us wonderfully, highly recommended (Original) Jorge Torrens nos atendió de maravilla súper recomendado

Great customer service, very professional staff, Isabel explained everything very well with details definitely I will return in the future

Beautiful furniture, good prices and great customer service !!

Gabriel balda excellent service I recommend him , he was awesome

Great experiment as always

Andres was very helpful and courteous

The service was great. David is very attentive and he speaks Portuguese, English and Spanish.

Nice store, friendly helpful people, decent prices

I have been to this specific location multiple times and it was always nice and the people were always friendly and nice. Even when I wasn’t planning on buying anything they would help me with what I was interested in and make a wishlist for when I’m ready to make the purchase a different time. However this time. It was the same as usual I walked in they asked if I needed help I told them I was looking around and wasn’t planning on buying anything and one of the guys helped me look around. As we were looking around together he was telling me to recommend him to my family which sounds normal. So I told him what I was interested in and I thought he was making a wishlist but instead he never disclosed that he was going through with the whole transaction until he asked for a card. But when he asked for the card. He looked over at my boyfriend’s tattoo that has no tribal resemblance or none of that and said “what is that Miccosukee? Seminole?” It was then super clear that he had profiled us. And when I had told them I left my card. A manager I’m assuming suddenly jumped in asking if I had Apple Pay. But in general the experience was good up until he tried to get us to buy something we weren’t planning on buying that day like we said. And also being profiled and being so blatant about it. Definitely won’t be coming back here loll.

Amira was very patient and professional

(Translated by Google) Completely a scam, when you buy they deceive you and do not give you all the details and when you return they wipe their hands and are not interested, I do not return again, nor do I buy anything else there, Amira Bou Ezedin helped me (Original) Completamente una estafa, cuando compras te engañan y no te dan todos los detalles y cuando regresas se limpian las manos y no les interesa, no regreso más, ni compro nada más ahí, me atendió Amira Bou Ezedin

(Translated by Google) The man who assisted us was patient, gave us help and was very attentive. Jorge Torrens (Original) Fue paciente, nos brindó ayuda y muy atento el hombre que nos atendió.Jorge Torrens

Excellent choices and seemless shopping. Our sales executive was very knowledgeable and was able to find the right furniture. We spent almost half a day with him. Very patient.

Had a great experience at Ashley Furniture. Was looking for a specific bistro set that I saw online and popped in to see if it was in the floor and it was! Glad I purchased in person. Very helpful staff, fast delivery and even special interest free financing. Thank you!

I have come back several times to this store! Indira is a great sales person, with patience and hears all your ideas to help you find the perfect fit to your needs. I love all the options here.

(Translated by Google) Excellent service, everything very nice, a lot of variety of items (Original) Excelente atención, todo muy bonito mucha variedad de artículos

(Translated by Google) We found at Ashley furniture the sofa that fits our living room and at a good price (Original) Encontramos en Ashley furniture el sofá que se acomoda a nuestra sala y a buen precio

Very pleasant and efficient

(Translated by Google) The attention received was very professional And very helpful Excellent (Original) La atención recibida fue muy profesional Y de gran ayuda Excelente

I was glad with my purchase . The customer service was very good ,Amira Bou Ezedin did a great job helping me. Thank you.

This place is very nice. They have a lot of great furniture. Andres was our sales person and he treated us very professional and kind. He also helped us choose the right sofa for our home. Thank you!

Marvin and staff were all amazing. Everyone had valuable input. All shared their own experiences which made it easier to purchase

Amazing experience !!!! Good and Profesional!!!!!

Great experience, prices, furniture and Monica Valdivia, our sales agent was fantastic

Excellent service, Mr. Reyner treated us very well

Jorge Lopez was very nice and helpful. Great customer service we will be back soon.

Good experience

Excellent

Had planned on only browsing but our salesperson Carlos Hernandez was so knowledgeable about the products that we ended up buying a new bedroom furniture set. We are thrilled with our new furniture set, the service provided and the attention to detail in providing us with the best care.

Isabel Hernández is a phenomenal sales rep

Great overall experience. Customer care was excellent. Indira was amazing. Really made everything easy. Thanks.

We had a very nice experience purchasing furniture for our family room and kitchen dining area. Paul, as well as the store manager (I didn’t get her name) at the Doral location were very helpful. Marcelo was also helpful during our initial visit although he was on vacation during our purchase but was very kind and followed up to ensure we were helped and satisfied during our purchase. We are eagerly awaiting our delivery and hope all goes as smooth as our purchase.

I had a great experience had the best customer service his name is Jorge Torrens

Really great service & Jonathan was super helpful and patient with us

Zumara and Devi were very professional and helpful. Would definitely shop here again.

Very nice

It was fantastic didn’t have a person on my tail, he gave me space . Very natural person

(Translated by Google) Eliah Sanchez is amazing. His patience and good taste helped me decide what to do. from the entry to the end of my purchase. He is a very professional young man. I loved the experience. Without a doubt they become my favorite place to buy things for the house. Thank you (Original) Eliah Sanchez es increíble. Su paciencia y su buen gusto me ayudaron a decidir que hacer. desde la entrada hasta el final de mi compra. Es un joven muy profesional .. Me encantó la experiencia. Sin duda se convierten en mi sitio favorito para comprar cosas para la casa.. Gracias

I visited several furniture stores and came across very nice and helpful sales representatives. I decided to go back to Ashley furniture to look over the different options. I came across the sales representative Claudia Hernandez-Romero, she was an angel. She showed me around the store again gave me different options and help me measure all my selections. She was very knowledgeable, kind and patient. I truly appreciate all her help and I recommend anyone shopping for any furniture piece to go see her. My next visit will be soon to update my bedroom set.

(Translated by Google) Excellent service from Angel, very good purchasing experience. (Original) Excelente atención de Angel, muy buena experiencia de compra.

When you know what you want in furniture and when you have a great salesman your experience will be grand. I had that experience with Ashley Furniture in Doral. I ordered a complete living room set because of the experience, dedicated and knowledge of my sales person Elijah Sanchez. Elijah was a joy to work with and I really appreciate great service.

Excellent saleslady, Kelly Ferreira. Very attentive and polite. The merchandise is in a very good level and we've found exactly what were looking for.

A great shopping experience with an exceptional salesperson equipped with all the information I needed to make a sound decision after shopping around for a few months. Although I knew exactly what I wanted the moment I walked through the front door Elijah walked me through the whole showroom and it’s pretty big in Doral just to make sure I saw all the options! This is my first experience with Ashley and a very positive one.

I had the best service ever from Ricardo Ricky Nichar

Marvin was excellent in his attention and explanations. I left the store very pleased. I'm already thinking about coming back.

Elijah was my sales person and he was lovely. A gentleman, wise, calm, and a great salesman. He helped me accomplish my goals today with these peace and happiness.

Marcelo Gutierrez showed us all the furniture. He is friendly and has knowledge of the store's products. I recommend them. They are excellent.

(Translated by Google) Amazing customer service! Indhira was fantastic, she helped me find exactly what I needed and answered all my questions very patiently. The furniture selection is excellent, and I felt very well taken care of throughout the entire process. I would definitely recommend this store to anyone looking for quality and good service. (Original) ¡Increíble servicio al cliente! Indhira fue fantástica, me ayudó a encontrar exactamente lo que necesitaba y respondió todas mis preguntas con mucha paciencia. La selección de muebles es excelente, y me sentí muy bien atendido/a durante todo el proceso. Definitivamente recomendaría esta tienda a cualquiera que busque calidad y buen servicio.

(Translated by Google) I liked the store a lot, but the service has not been the best, when you buy you have to wait at least 15 days and you tell yourself that sometimes it can take up to 3 months for the furniture to arrive. In my case we had to wait about 15 days for delivery, it was delayed for a few minutes which I didn't give much importance to, but they charge you the cost of furniture, plus various protection insurance, plus delivery and assembly, and when The delivery people arrived, in addition to being late, they did everything in a hurry and in a hurry, so much so that they did not leave it working properly, and also the furniture arrived with some stains, a small burn and other assembly defects, and now we have to wait another 15 days for them to replace it... (Original) La tienda me gustó mucho, pero el servicio no ha sido el mejor, cuando compras tienes que esperar mínimo 15 días y te dices que ha veces pueden ser hasta 3 meses para que lleguen los muebles. En mi caso tuvimos que esperar unos 15 días para el delivery, se retrasó por unos minutos a lo que no le di tanta importancia, pero te cobran el costo por muebles, más varios seguros de protección, más el delivery y el ensamblaje, y cuando llegaron los del delivery además de haberse retrasado todo lo hicieron de corrida y apurándonos , tal fue que no lo dejaron correctamente funcionando, y además el mueble llegó con algunas manchas , una pequeña quemadura y otros defectos de ensamblaje, y ahora tenemos que esperar otros 15 días para que nos lo reemplacen…

Horrible service the sales person Paul Hirst did not wanted to take the time to help us because I had a $500 gift card and he was not making money off from us as he told us! He was annoyed and bother however two years ago we spent over $7,000 at that same store. Every time we liked something it was discontinued. I would give a zero but there is no zero star. On top that City Furniture furniture has no quality because they are from Vietnam , He should not be dealing with clients. All he cares is about making a sale no matter what! Very dissapointed. The nesting tables we bought are discontinued and to cancel the order and get a credit I have to go in person to the store which I wasn’t told. Now a days that you can do everything on line or the phone. He said all we had to was cancel the order and later on when was convenient to go the store to pick something else. NOT TRUE

Had a wonderful shopping experience with Grace. We told her exactly what we wanted and she knew exactly were everything was. Very happy with her attention to detail and explanation of the furniture.

Luis was outstanding. He helped us choosing the right furniture based on what we wanted, his expertise was shown during the whole process. He knows every piece in the store and came up with fast solutions every time we mentioned a new space to decorate. We really appreciated his understanding and patience; and highly recommend this store and Luis guidance.

Carlos Finales was very professional and pleasant. The furniture selection was good.

Great Service from Marvin, great selection. Outstanding experience.

Luis Moreno was amazing the best 5 stars for him

Had a great experience shopping Kelly was very helpful finding bedroom set

(Translated by Google) Excellent place and attention, Amira who was the one who attended us, excellent person, friendly, professional. Thank you (Original) Excelente lugar y atención, Amira quien fue quien nos atendió, excelente persona, amable, profecional. Gracias

Marcelo was professional, friendly, and incredibly responsive to all of my questions. The item arrived exactly as described, in perfect condition, and was packaged securely. Shipping was fast, and he even followed up to ensure I was satisfied with my purchase. Thank you for the great service!"

Marvin was wonderful. We looked both city furniture side and Ashley side to find the chair I will be happy with. Delivery was awesome. Two men were friendly and courteous. Texted they would be here in 20 to 35 min. They put chair (well wrapped) in the spot I wanted.

Excellent sales rep. Carlos was very friendly and helpful.

(Translated by Google) Excellent service from Indira Flores, showing professionalism and knowledge of the items we need. His management was the most significant thing this afternoon. (Original) Excelente atención de Indira Flores, mostrando profesionalismo y conocimientos de los artículos que necesitamos. Su gestión fue lo más significativo esta tarde.

Very friendly and detailed attention from Ashley

(Translated by Google) Excellent treatment and help (Original) Excelente trato y ayuda

Great experience, would recommend. Allison provided excellent customer service, and helped answer all of our questions.

(Translated by Google) I loved shopping at Ashley, the sellers were friendly and the manager helped me find my account and pay without interest (Original) Me encantó comprar en Ashley los vendedores fueron amables y el manager me ayudó a encontrar mi cuenta y pagar sin intereses

Great sales experience they have new product and wait time was only three days loved it

I wanted to share the following related to our recent couch purchase. Sadly, we also had a delivery problem on a previous purchase 7 months ago. When I left the store on a Tuesday, I was told by the sales rep that delivery was arranged for Friday. We arranged for pickup of my old couch that same day while in the store. On Wednesday I got a text message from Ashley Furniture telling me I needed to call to confirm the elevator was reserved. I did take care of this with my building management earlier that morning before ever receiving this text. Even though I thought this was not an issue and was taken care of by Ashley when the store rep said she arranged delivery the previous day, I thought I better call that number, and I did. I waited 45 minutes for my call to be taken. I spoke with a representative on the phone who said she needed to call the building association to confirm what I did (i.e. reserved the elevator). She tried to reach them twice and then said I would have to call back again. I said after being on hold for 45 minutes I did not want to call back again. I told her I took care of this and was still confused why I was doing this phone call as delivery was confirmed by the store the previous day. She did say she would call me back to confirm the Friday delivery...and she did just that 20 minutes later. I thanked her and considered the matter closed. However emails started comingsaying I needed to call to confirm the elevator reservation. As I had already done this, I did not pay much attention. Then another email arrived with a new number to call to confirm the elevator, I thought what the heck, I will call (I actually thought it was the delivery company). However, to my surprise, the number given by Ashley this time was disconnected. I said to myself, this email was clearly a mistake. Both the store and some person I called and spoke who confirmed delivery were correct and my couch was coming Friday as promised. I was wrong. I later got a text saying the delivery was cancelled. I immediately called the store intending to reach the sales rep whose name was provided on the bill to call if I had any problems. Someone at the store transferred me to customer service who confirmed everything I said was correct (noted in the system), but that the system cancelled the delivery because they did not talk to the building association. They confirmed that the person I spoke with did override the system, but the system still cancelled it. They said they could deliver it next week. Much as I asked, no customer rep said I could get the couch on the day I was told it was coming. What does this all mean? I had no couch for 5 days as the old couch was being picked up prior to this new date. I had to make new arrangements with my building for that day and hope they agreed (again). I had to change my travel plans and be here to get this couch on the new date. I did everything I was asked, and more. I was left stuck with this problem as a result of actions taken by Ashley furniture. After being assured of premium service, which starts with delivering the product when promised and agreed to, I was extremely disappointed and was significantly inconvenienced. BTW I sent an email to that customer rep who sold me the couch and whose name was provided if I encountered any issues...she NEVER even bothered to reply!!

(Translated by Google) I have had my worst experience in this store! Terrible, terrible experience, 1 the order they sent me was not the one I bought! They sent me the wrong sizes 2I asked that I didn't want the insurance and they imposed it on me! 3 I asked about cheap mattresses and they told me they didn't have them, they started in 2000, pure lie! 4 they had to go to the house three times, the first time the order was not correct, 2 they swallowed parts of my broken order and finally the third time they accepted, but creating an additional expense, they tried to charge me for delivery when the error was them and they will never pay for your lost time or inconvenience. 5l-The worst thing about this store is that there is no good signal or cell phone coverage, advantages for the sellers who send the receipt by email playing with the prices and manipulating your invoice in their favor, zero seriousness! 6 And so I can tell you that the babysitter's return is always in your favor and it's hard work. I went to the store more than 3 times to claim the difference in money. The seller never faced me again! It was through a supervisor! (Original) Mi peor experiencia la eh tenido en este store! Pésima ,pésima experiencia, 1 la orden que me enviaron no fue la que quince comprar !me enviaron el sizes equivocado 2Pedi que no quería el seguro y me lo impusieron ! 3 pregunte por los colchones económicos y me digeron que no tenían empesaban en 2000 ,pura mentira ! 4 tuvieron que ir a la casa tres veces la primera vez la orden no era la correcta ,2 me tragaron partes de mi orden rota y por fin la tercera aceptaron ,pero creando un gasto adicional,trataron de cobrarme el delivery cuando el error era de ellos y nunca pagaran por tu tiempo perdido ,ni molestia 5l-Lo peor de este stores es que no hay buena señal o cobertura para celulares ventajas para los vendedores que envían el recibo por email jugando con los precios y manipulando tu factura a su favor ,cero seriedad ! 6 Y para que le cuento la devolución del niñero siempre a su favor y pase trabajo fui a la tienda más de 3 veces para reclamar la diferencia de dinero el vendedor nunca más me dio la cara !,fue atravez de un supervisor !

(Translated by Google) I RECEIVED THE BEST TREATMENT IN THIS STORE, the seller (Ricardo Nichar) very helpful and kind, helped me from the moment I walked through the door until today, very good communication. The delivery guys are very attentive and punctual. Thank you for everything, I LOVED MY FURNITURE!!! (Original) RECIBÍ EL MEJOR DE LOS TRATOS EN ESTA TIENDA, el vendedor (Ricardo Nichar) muy servicial y amable, me ayudó desde que entré por la puerta hasta hoy, muy buena comunicación. Los chicos del delivery muy atentos y puntuales. Gracias por todo, AMÉ MIS MUEBLES!!!

Great experience! Very smooth. Our salesperson Paul was very helpful! 100% recommend.

Rayma is top notch, I went back because of her. Marvin was also helpful.

Very helpful with the selection of our couch

Carlos Finales was very helpful in my visit to this store. 100% recommended, excellent service.

Marcelo Guitirrez was an amazing salesman, best furniture buying experience I’ve ever had. Will definitely come back.

It was very good. David, Carlos and Elena were very helpful and gentle

Unfortunately the material used for my dresser was of poor quality. I had to call and request a refund. Dresser parts were breaking upon installation.

Great service from manger Stephanie and George the sales rep. My wife and i highly recommend

Great service!

(Translated by Google) Excellent seller !!! Very kind, very patient but above all he strives to ensure that you are pleased… for me the best!!!! Jorge Torrens look it up (Original) Excelente vendedor !!! Muy amable , mucha paciencia pero sobre todo se esfuerza en q salgas complacido … para mi el mejor !!!! Jorge ToRRENS búscalo

No hassle or shark tactics, just friendly knowledge staff interested in helping you find the right furniture you have in mind.

The sales associate was very knowledgeable and helpful. I knew what I was looking for but he went above and beyond.. way to go David Alejandro..

Great service

(Translated by Google) Terrible service and resolution of problems with purchases. (Original) Pésimo servicio y resolución de problemas con las compras.

I was able to resolve in a great professional manner thanks to general manager Frank and salesman Marcelo Gutierrez

Extremely exceptional customer service. Couldn’t have asked for better service. Can’t wait to sleep in our new mattress. Thank you Consuelo and Jordi.

The great costumer service especial with Amira was fantastic thank you .

Great service from Jorge Torrens! Since the moment we came in, to the moment we left the store, the experience was the best. It becomes easy to buy furniture when the guidance and service is exceptional!!

Dinorah was great!! She helped us and recommended what we were looking for. We are very happy!! Thank you!!!

I went to this place looking for a very personal and different style and I found it. I am very happy both for the attention of Kelly and the manager and for everything I found. If you are looking for something different this is the place.❤️

Very good experience

Sales rep ordered wrong item but store manager and Kelly Figueroa made it right.

Hi Ashley staff After a few months away l got back today hoping to find the kindness l’m now used to receiving but my expectations were far below what l experienced. I had a really great shopping spree. This time l want to express my appreciation and gratitude to Angel Orbe! One of a kind young guy who knows his responsibilities and how to make the best of what he does! Be cautious Ashley team not to miss your workers and keep them up! Thanks again!

Marvin you’re the best!!! Thank you so much for the help you gave me ,for the space you gave me when we were looking around. You were available whenever we needed information and for that I thank you. It was a great shopping experience. you have great customer service and you do not find that in too many places. again I thank you so much for the time you gave us. 😁

(Translated by Google) Excellent service (Original) Excelente servicio

I love Ashley's style, and you can find good prices too

(Translated by Google) It has always been my favorite place to buy my furniture. A charming young man attended to me and with great patience we were 7 people with different tastes and opinions He showed cordiality and great kindness to everyone. (Original) Siempre a sido mi lugar favorito para comprar mis muebles Me atendió un joven encantador y con mucha paciencia éramos 7 personas con diferentes gustos y opiniones El mostró cordialidad y mucha amabilidad con todos

(Translated by Google) The experience was very good, the king seller was very attentive and answered all our questions (Original) La experiencia fue muy buena , el vendedor rey fue muy atento y respondió todas nuestras preguntas

(Translated by Google) Very good service from Mr. Carlos Final (Original) Muy buen servicio de parte del señor carlos finales

Hell was there whenever we needed it! Clean and smelled great.

First of all, I enjoyed shopping at the store but when I cancelled an order that didn’t fit in my house the sales person I trusted has yet to return my $2,300 dollar deposit. I call him and text him and they don’t return calls. I will never buy at that store again. Already started a BBB complaint

(Translated by Google) Excellent (Original) Excelente

Otilia was very informative in helping us make our selections.

Great customer service

Kelley was just amazing with a lot of patience. Outstanding customer service !!!

Kelly F. Helped us immensely. We had a wonderful experience shopping for what we need. Thank you!

(Translated by Google) Andrea R. Helped us (Original) Andrea R. Nos atendio

Excellent

I had a very nice meet with Zulmar. The model I chose for my sofa, is creating a very good expectation to me .Let's wait for that!🥰

Luis Moreno the sales associate was super professional and patient in showing us all different options we had in purchasing our sofa. I truly recommend him and city -Ashley Furniture.

(Translated by Google) Definitely our favorite place to shop for our home furniture. There is a variety for all tastes. First class attention as usual. We will definitely continue to be part of the Ashley and City Furniture family! (Original) Definitivamente nuestro lugar favorito para hacer las compras de nuestros muebles para la casa. Se encuentra variedad para todos los gustos. La atención de primera como de costumbre. Definitivamente seguiremos haciendo parte de la familia Ashley y City Furniture!

Four months ago my wife and myself went there to buy a mattress, after we decide to buy we told the manager Gordy Avila, that we came from Room to go and they were giving to us 60 months without interest and then after he did some call he decide to give us the same 60 months without interest. So we bought the mattress and we ask again about the interest free for 60 months, and they yes is ok,fisrt month came in to make a payment and we notice that 55 dollars were charge on my account for interest, we call them and we speak with Reiner Rodriguez and he told us to wait the next month, we wait next month and the same 55 dollars was charge again in our account, so we went to see them in person and some lady try to resolve the problem and she told us to wait next month, we wait and problem still not done, we went again to see store manager Manny Salinas, he disappointed as manager , he does not know customer service and I told Manny I don’t want to speak to you , but we saw Manny that he was the one that told us about the 60 months without interest and we ask again what was the problem and he said that he forgot to do the papers for the interest free the same day of the purchase, but he going to call the financial company to change, after 30 minutes, he told us that is already change and I will receive a letter from the financial company about changes and the no interest and the interest already charge is going deduce from your account. As today no change were made we still we the same problem , nobody care about nothing , the only want to sales and give the customers mentiras y mas mentiras. They are lying

Zumara was very professional and made the whole experience simple and easy.

I have to change my review as this is a disaster! Don’t buy here! Broken sofa and horrible customer service

Great experience! Ms Otilia was great! I highly recommend her, honest, respectful and reliable, excellent service

I've said it before and I'll say it again, Marvin Rosado is hands down the best Salesman at the Doral store! He won't disappoint!

Amira was very helpful. The customer service at the Doral homestore is always superb 👌 We always purchase our furniture from Ashley ❤️

Carlos Hernandez was very helpful and i enjoyed the fact besides giving good advise, he gave us space to browse and think about the options we had.

Great experience with a very patient sales representative

I came to purchase a couch for my office “Uriarte Law, P. A.”, and the sales representative (Carlos Hernandez) helped me to decorate with other furniture as well. So, I got a couch, my beautiful Londer Server, and two Bentley blue chairs to complement an excel y view of my office. I will send photos of how will be my office after getting my stuff from your store. Thank you Ashley/City Furniture of Doral, FL for such a great experience.

Excellent customer service. We were quickly greeted by Mr. Carlos Finales who understood our needs and offered a solution that suited our expectations. We were in and out in 30 minutes

Ricardo was excellent , amazing customer service skills

I usually do not leave reviews Our sales person, Carlos was super attentive and patiently assisted us in search of the perfect sectional sofa, described options in detail. Unfortunately, while in the mist of a potential buy on a floor model another sales person interviened and literally ignored the fact that I was very interested on this particilar sofa, as we were taking measurements. With no regards she intoduced her client to the same sofa of which she insisted he purchase. Without taking any consideration and ingored the fact that we were present and or, of my decision, she simply turned around and told the sales associate who was assisting me "my customer is taking this sofa" and walked away. Left us Stunned! Awkward and Rude moment. indeed. However, that did not take away from my puchase, Will definitely reach out to Carlos again.

Service was amazing

I had to return a sofa, due to a warranty issue and I got a refund credit to purchase another one. Great job on the warranty team. Also, the sales person, was excellent on showing my options and I appreciate their efforts. Finally, I got a brand new sofa, being delivered in two days. Very happy with the overall result. Will keep coming back.

Had an amazing experience with Gerry (Gerardo), even after we figured out what furniture we wanted. He still showed us everything around the rest of the store. We ended up getting a number of other things that we really liked. He was very professional and patient with two small. Thank you for a pleasant experience!

Nice selection of furniture.

Dinorah, your Sales Rep was very helpful and easy going; answering all our questions, explaining were everything was and then leaving us (daughter and I) to look around and try everything we were interested in, thus giving us all the time we needed to decide.!Very professional if I May say. I will surely recommend her to my friends or acquaintance to your beautiful store! Thank you!

David, the sales person that helped us was very helpful and patient. I will seek him out the next time I go into City.

I was in and out in less than 40 minutes. I found what I needed quickly, not to mention that I was helped by Elena as soon as I set foot on the door. Elena was very knowledgeable and helped me get financed in no time. My whole experience was very enjoyable and I definitely recommend Ashley Homestore, Doral.

Was good

Ashley Store has many options to choose from as you can imagine. The reason behind my 5 star review is due to the amazing service we received from the sales representative. Jorge T. gave us the space to explore the store with no pressure. When it came time to completing the transaction he was patient as we simultaneously provided the needed information and managed our toddlers. Without a doubt ask for Jorge T. you won’t regret it!

(Translated by Google) Very good experience (Original) Muy buena experiencia

We were helped by Luis who was extremely helpful. Not hovering over us but when we needed help he was there. He was so nice!

(Translated by Google) Very good attention and solution, (Original) Muy buena la atención y la solución,

(Translated by Google) Excellent attention (Original) Excelente atención

Grace Deheza served as our salesperson, demonstrating commendable qualities such as knowledge, politeness, and helpfulness. We appreciated her dedication in presenting all our options, ensuring we could make an informed decision. Overall, my husband and I were highly satisfied with the excellent service we received.

Monica was outstanding.

Great service and fast assembly. Highly recommended

I visited this store about two weeks ago and was assisted by Carlos who was very helpful and knowledgable about the products in the store. I explained to him what I was looking for and he took me straight to the options that matched my criteria which saved me a lot of time as I was shopping with my impatient toddler. I really appreciated the excellent customer service provided by Carlos and would recommend Ashley Furniture products to my friends and family as this is my second finance purchase with them and I am a very happy customer. Thank you Carlos for helping me find my dream sofa and loveseat!

Disappointed in the customer service at this location. I love Ashley’s furniture and it was my second time coming back to this location to look for a storage cabinet/furniture. The minute I walked in with my family , an older lady at the front greeted us. We explained what we were looking for and instead of making an effort to see what options she had available she told us to go to Home Depot or IKEA. We had a furniture in mind and wanted to look around but she kept insisting that we wouldn’t find anything at the store. She literally didn’t want our business. This location should be observing her customer skills. She obviously needs training.

(Translated by Google) The delivery of this establishment is very bad, after confirming the delivery of the product, wait 10 days, talk to the condominium for authorization and rental of the elevator, call the store a day before to confirm the hours, they call the condominium to verify Everything, thanks to the bad system they have, they canceled my delivery for not having taken a call they made while I was working to confirm everything for the 4th time, then I call Costumer Services and they cannot solve the problem, they postpone it for more days, Instead of helping me manage with the delivery people for the scheduled day, saying that the system works like this, that they are not to blame. (Original) Muy mal el delivery de este establecimiento, luego de confirmar la entrega del producto, esperar 10 días, hablar con el condominio para la autorización y alquiler del elevador, llamar a la tienda un día antes para confirmar los horarios, ellos llamar al condominio para verificar todo, gracias al sistema malo que tienen me han cancelado mi delivery por no haber cogido una llamada que me hicieron estando yo trabajando para confirmar por 4ta vez todo, luego llamo a Costumer Services y no pueden resolverme el problema, me lo aplazan más días, en vez de ayudarme en gestionar con los de delivery para el día programado diciendo que el sistema funciona así, que ellos no tienen culpa.

Very good experience, Allison was so sweet and helpful, and the free cookies amazing

(Translated by Google) Very good place. Alison very attentive (Original) Muy buen lugar. Alison bien atenta

Indira was amazing . Excellent customer service

Grace provided excellent service!

Very nice person and excellent sale person Thank you Marlon

The worst customer service once they have your money or commitment to an order. We ordered a recliner love seat back in Dec. 10,2023. They stated it was in back order until mid January, we did not think it was too bad, so we purchased and waited. When i called for a status they said now it was in back order until 1st week of February. I just got off the phone now for a status and its in back order now until March 15- 24.. so not even a specific date of when the love seat will arrive. However i have already made two payments for merchandise i don't even have or can enjoy. What type of business are these people running. Why are you selling items that you do not have in stock or can provide within a reasonable time frame. I am very disappointed and can not cancel because i sold my old sofa thinking i would have it within the 1st time frame they provided. MY ERROR! i am not saying not to shop here, just make sure when you do that they either have it in stock or make sure to confirm you will not have to pay for the merchandise until you received it!

Wanted to compliment sales associate Indira she is exceptional, professional, very knowledgeable.

Item was not in by but SR ASTHERF FAYAT PROFESSIONALLY RESOLVED ISSUE THANKS

Grace was awesome! Not pushy at all, knowledgeable, and understand. Really appreciate the help :)

(Translated by Google) Good service (Original) Buen servicio

Joshua Verde made the furniture buying process a breeze. He is patient and knowledgeable in all things furniture, beds and rugs. I recommended my in laws and they came and bought the same day as well. Next room we remodel, we wouldn’t hesitate going with Joshua again.

Amazing service Luis Moreno is super sweet. We will definitely come back!

I can’t say enough positive things about Ashely .The store offers a fantastic selection of products that cater to a variety of needs. David Garcia was incredibly friendly and approachable, readily available to answer my questions and provide assistance. He made me feel welcomed and valued as a customer. I will visit the store again.

(Translated by Google) I want to tell you that I visited the store and fell in love with all the beauties they have, Mrs. Otilia García's attention was of the best level, she helped us, she dedicated her time to us with love and accompanied us throughout the process, today I have my house furnished beautiful with all its service! The best customer service and services! We are happy (Original) Quiero contarles que visite la tienda y quede enamorada con todo las bellezas que tienen, la atención de la señora Otilia García fue del mejor nivel, nos ayudó, nos dedicó su tiempo con amor y nos acompañó en todo el proceso, hoy tengo mi casa amoblada bella con todo su servicio! La mejor atención al cliente y servicios! Estamos feliz

I just had the worst experience with Ashley Furniture and their delivery. I give it a two because my actual sofa is nice and what I expected. But the customer service was awful. When I purchased the sofa, my sales person did not properly explain their standard delivery system now. As I later understood, it meant leave your wrapped sofa without you inspecting it on your driveway!! How can this be the new way for Ashley Furniture. I have bought many pieces before and yes they have delivery fees but to expect for my sofa to be just left wrapped outside my house is not acceptable. You aren’t given a chance to inspect it. After a futile conversation with customer service, I learned that no matter what the condition of my sofa I would not be able to return it. I accept it because it was left on my driveway. Like I mentioned, it was ok but this poor system should not be place. Please be aware of their new policies and the customer service that is now provided by Ashley Furniture.

Excellent service

Marvin was great! Got us exactly what we wanted!

Salesperson was very helpful and we got exactly what we were looking for

It came be overwhelming to walk into a furniture store even if you know what you want. Our salesman, Carlos Hernandez was amazing. He was patient and willing to do whatever it takes to give us what we were looking for. He went above and beyond to give us what we wanted even showing us some items that were not in the showroom! We had been to another furniture store that advertises a lot and walked out feeling like we were intruding. Not here!!! We made the purchase, got a free "cortadito" and walked out excited about getting the furniture and planning for our next purchase. Don't waste your time anywhere else!! Very happy customers😀

(Translated by Google) Nice and spacious store. Zumara, the saleswoman who assisted us on both occasions, was excellent. To improve quality for what you pay. (Original) Bonita y amplia tienda. Zumara la vendedora q nos atendió en ambas ocasiones fue excelente. De mejorar la calidad por lo q se paga.

The salesperson that helped me had knowledge I know exactly what I wanted he look for every option to help im very grateful

Amazing service

Joshua was a great help!

Friendly service

From the moment we arrived Mila was there to assist us. We had many questions regarding various platforms and mattresses. She was very product knowledgeable and answered all to our satisfaction. We had a couple of managers come up to us and ask if there was anything else they could assist with. I would rate that as excellent customer service by all!!

Great service and products!

Jorge T was wonderful! He was polite, patient and kind! Never pushy and always had another option for me. He had answers to all the questions. What a great experience!

Great store and amazing customer service. Elena was very patient with us!

Amazing

Carlos was very helpful and showed us just what we were looking for.

Marcelo Gutierrez is the MAN! Very professional!! Followed up and made it happen for my family!! Thank you Marcelo!!!

Carlos was super to work with. Very knowledgeable and saved us lots of money.

Had a good experience with Javier We knew what we wanted and he took us too the styles they had that suited our needs.

Fast service. Very helpful. The process was quick.

Angel was a delight to work with. Listened to my wants and needs and found me a couch! Thanks!

Extremely professional customer service of Sumara at Doral store !!!

(Translated by Google) Excellent attention and super friendly; 100 percent recommended. (Original) Excelente atención y súper amables; 100 por ciento recomendable.

(Translated by Google) Very good service, the products are of excellent quality, competitive prices and an excellent financing scheme. (Original) Muy buena atención los productos son de excelente calidad los precios competitivos y excelente esquema de financiamiento

(Translated by Google) Excellent service, there is a lot of variety. Saki fascinated (Original) Excelente la atención, la variedad que hay es muchísima. Saki fascinada

David Garcia was the best sales associate I’ve been with. Super charismatic guy and extremely helpful and kind, he made the experience great.

Quick and easy purchase. Perfect pieces for our living room at the right price.

(Translated by Google) A wonderful experience (Original) Una experiencia maravillosa

Great showroom great service

We were very pleased with the attention and the caring sales representative who helped us

Our shopping experience went amazing with our sales person Marcelo. Very knowledgeable and friendly. We went looking for a table to have in time for thanksgiving and although they did not have stock on the one we first fell in love with he showed us other similar options that were just as nice and in stock. Thank you Marcelo :)

Very pleasant and professional

(Translated by Google) All very nice (Original) Todo muy bonito

Great service!

(Translated by Google) Very good service. Thank you (Original) Muy buena atención.Gracias

Nice modern concept furniture store, sales rep. Brian Leardi very professional guide Us thru all details, I'm very please with my purchase. Thank you

Amira was super nice and helpful and helped us find the right sofa that we needed (:

Great customer service by Amira, and beautiful selection of furniture. It was a pleasant experiece buying at Ashley.

Friendly staff and large selection of bedroom sets. I was looking for more selection for full size bedroom frames otherwise I would have rated 5 stars.

Waitting for my delivery window. Hopefully Ashley can make this a sweet ending story. They called me to give me a 6 hour period window: I don’t know if this is normal. Next time I will buy at small store with more customer service

Horrible

Good price, quality and very great service from Carlos Hernandez. Happy for my purchase

My daughter had a specific mattress in mind that was being discontinued, they found it and ordered it for us! Our salesperson went above and beyond. Delivery was seamless as well. We love our new beds!

Ms Mirna was a great help to me yesterday in the showroom and helped me decide my best option, without pushing me to make the purchase. Her customer service is excellent, very professional. Thanks Mirna!

Do yourselves a favor and hire external delivery service. The most unprofessional delivery service I’ve experience. Almost made me return the order and I still have some missing pieces

(Translated by Google) I loved Mirna's attention (Original) La atención de Mirna me encantó

The team is very helpful. Didnt waste a single minute nad got what I wanted.

(Translated by Google) Excellent attention (Original) Excelente atención

The variety of furniture was outstanding, and the staff let you walk around without without harassing the buyer. Customer service was great

Great attention and amazing Furniture.

(Translated by Google) Excellent attention from Elena (Original) Excelente atención de parte de Elena