Ashley Store Miami, FL (Doral)

Carlos Hernandez was great ! Very helpful and professional.

Catalina, our sales representative was very knowledgeable, Friendly and helpful. Our purchase arrived at our home during the schedule time window. The delivery team completed our delivery quickly and neatly.

Excellent customer service from Claudia Hernandez. She was patient, professional and courteous.

(Translated by Google) This is my first time furnishing my home, and Ashley/City Furniture was an excellent choice! Andres Ramirez gave us excellent advice and help with our selection! I highly recommend their service and attention. (Original) Primera vez amueblando mi hogar y la verdad que Ashley/ city furniture fue una excelente opción! Andres ramirez nos dio muy buen asesoramiento y ayuda en la selección! Recomiendo 1000 su servicio y atención.

Indira was most helpful to discovering the right pieces for our home. Great sofa-chaise and perfect dinning set. Thank you Indira

A +++++ seller

(Translated by Google) Our experience in the store was excellent, the salesperson who served us was very diligent and friendly. (Original) Nuestra experiencia en la tienda fue excelente, el vendedor que nos atendió fue muy diligente y amable.

Grace, the sales rep. was very attentive and she provided an outstanding service. I am very satisfied with the experience. She was very professional and made sure we were satisfied with the service.

The Ashley’s home store in Cutler Bay is way better. The associates actually help you get the best deals and much more variety there.

We had a great Experience we found beautiful modern Furniture. Excellent selectión of matterreses and outrages Customer Service. Fair prices.

Good experience at the store

Andres Ramirez is greatest sale’s person in here. He was and has been amazing every time I come to the store. Great Job!

Michelle was great though it was not a large purchase she attended to us like it was. Warm smile and very engaging which is always welcomed. Had another great experience.

Great service. Love this place. City furniture has a lot to offer.

Johnathan Schey at Ashley Furniture provided an absolutely outstanding experience from start to finish! His knowledge, professionalism, and attention to detail made my furniture shopping seamless and enjoyable. He went above and beyond to ensure I found the perfect pieces, offering expert advice and top-tier customer service every step of the way. If you’re looking for someone who truly cares about your satisfaction and delivers an exceptional experience, Johnathan is the one to see!

The experience shopping at this location was very pleasant for us, Zamara was very friendly and helpful, highly recommended !!

(Translated by Google) Indira's care was excellent. (Original) La atención de Indira fue de excelencia

This was a horrible purchasing experience. I was over charged for a very cheaply manufactured power recliner costing 1400 with delivery. Then when we called to notify that it was uncomfortable we were told no returns! We were directed to submit a damage claim. No customer service whatsoever. Would never shop here ever again even if you paid me.

Marcelo has Excellent customer service took the time to put together all our different taste and created a beautiful flow between all the rooms we furnished and was knowledgeable enough to explain all the details of the financing program and created a perfect vision for our new home. Couldn’t be happier will definitely recommend this store to my clients.

Kelly is my go to person for all my design needs.. I love my buying process at Ashley and City. She is super knowledgeable and very fast with my requests. That is priceless!

(Translated by Google) Excellent (Original) Excelente

Good customer service. The sale person was very friendly and help us with ideas . I recommended the Ashley store for furniture

(Translated by Google) Mr. Carlos is the best seller. What a special person and with super patience. Thank you very much. (Original) El Sr Carlos es el mejor vendedor . Que persona tan especial y con una paciencia súper . Muchas gracias

(Translated by Google) We are very happy with our purchase and especially with the excellent service provided by Grace, very attentive and willing to satisfy our needs. (Original) Estamos muy felices con nuestra compra y sobre todo con el servicio excelente” prestado por Grace, muy atenta y dispuesta a complacer nuestras necesidades.

(Translated by Google) I loved the shopping experience! Devi helped us and she was really attentive, very diligent, highly recommended! (Original) Me encantó la experiencia de compra! Nos atendió Devi y de verdad, súper pendiente, muy diligente, muy recomendado!

Dinorath Rodriguez was amazing, very helpful and professional!

Very nice furniture! Really appreciate the non-aggressive and helpful nature of the employees.

Carlos was a great salesman! Will be back!

Wonderful service! This store has rwo floors filled with beautiful furniture for people of different styles and budgets. Our sales representative, Indira, listened to the details of what we were looking for, she was professional, patuent, and guided us to find the furniture we needed. We highly recommend her services.

Great service. Very sweet and caring. Felt comfortable with having her accept our decision to leave the store and think about the purchase.And I was happy to return later to the store, looked for her and made the purchase.

(Translated by Google) Excellent, my place to choose my furniture, I love the decoration of their showroom, and the excellent and professional attention of their sellers. (Original) Excelente, mi sitio para escoger mis muebles, me encanta la decoración de su show room , y la atención de sus vendedores excellent y profesional

(Translated by Google) Excellent service and attention. Hansey was very kind and attentive and I was very satisfied with my purchase. (Original) Excelente servicio y atención. Muy amable y atento Hansey y estuve muy satisfecha con mi compra

(Translated by Google) My experience with the purchase of my furniture was WONDERFUL!! Mrs. Myrna Larrauri in the Doral store gave us preferential treatment and above all very PROFESSIONAL. Thanks to her and her work today we can count on our furniture.!!! THANK YOU Myrna!!!! Very good service!! 5 star treatment!!!!! (Original) Mi experiencia con la compra de mis muebles fue MARAVILLOSA !! la Sra Myrna Larrauri en la tienda del Doral nos dio un trato preferencial y sobre todo muy PROFESSIONAL, Gracias a ella y su trabajo hoy podemos contar con nuestros muebles.!!! GRACIAS Myrna !!!! muy buena atencion !!un trato de 5 estrellas !!!!!

Excellent customer service by Dinorah!! World class support !!!…thanks!!!

I recently purchased master room furniture and had the pleasure of working with Jonathan Schey throughout process his professionalism and expertise were evident from start until the end of the purchase thanks for everything

(Translated by Google) Thank you very much for your attention, and the different options you gave us allowed us to make the best decision that fit our needs. (Original) Muchas gracias por sus atenciones, y las diferentes opciones que nos dieron nos permitieron tomar la mejor decisión que se ajustaba a nuestras necesidades

(Translated by Google) Thank you king for the help, excellent work, everything very good (Original) Gracias rey por la ayuda excelente trabajo todo muy bien

(Translated by Google) Very nice place with very good service (Original) Lugar muy lindo y con muy buen servicio

I recently purchased a couch and had the pleasure of working with Rey throughout the process. His professionalism and expertise were evident from the start. Rey took the time to understand my specific needs and preferences, guiding me to the perfect couch that complements my living space beautifully. His friendly demeanor and in-depth knowledge made the entire experience enjoyable and stress-free. I highly recommend seeking Rey’s assistance for anyone in search of quality furniture and exceptional customer service.

Rey (salesperson) and Stephanie (manager) are AMAZING! I have been a client of Rey for a few years now. He has been consistently helpful, knowledgeable, and thorough. It was a pleasure meeting Stephanie. She was also just as amazing!

Good selection of items. Devora was amazing. She was patient and took the time to answer all of our questions. She provided some great decorating ideas as well .

(Translated by Google) What a great place to go to buy something for your home and Grace's attention was very kind, thank you for helping us. (Original) Que bien lugar para ir a comprar algo para tu hogar y la atención de Grace muy amable, gracias por ayudarnos.

(Translated by Google) The attention of the agent Catalina Almeida has been excellent at all times. He helped us learn about other services that without his help we would have missed from City Furniture and that have been of great help. We will remain connected with her wherever we are. City and Ashley maintain a high standard of service and professionalism. We would always recommend it. (Original) La atencion de la agente Catalina Almeida ha sido excelente en todo momento. Nos ayudo a conocer otros servicios que sin su ayuda hubieramos obviado de City Furniture y que han sido de gran ayuda. Seguiremos conectados con ella donde quiera que estemos. City y Ashley mantienen un alto estandar de servicio y profesionalidad. Siempre lo recomendariamos.

Great service and attention my sales person Michelle and the manager they’re outstanding and making sure that you are feeling welcome .

My husband and I were greeted by Marvin Rosado at Ashley Store in Doral. He is a great, knowledgeable, and no pressure salesman. We bought 2 recliners and he gave us all information and more. We will definitely be back for future purchases. We highly recommend Marvin at Ashley Store in Doral.

We had a great experience with Erdwyn Gross. Not a pushy sales guy, very helpful and knowledgeable. We ended up buying a mattress, a frame and a couch as well. We also had our toddler with us which is difficult for any sales person, Erdwyn provided great customer service by bringing him a cookie and getting us in and out pretty quickly.

Awesome customer service and product selection!!

Excellent service helped us find what we needed sale representatives Jorge Torrens

See paul hirst great service!!!

Marcelo was an excellent rep and found exactly what I was looking for. Fast and great experience, exactly what I was looking for a hard to come by Markenberg Extension Dining Table.

(Translated by Google) I love Ashley Furniture, always very good service and QUALITY furniture for all types of tastes and purchasing power 10000% recommended (Original) Amo ashley furniture, siempre muy buen servicio y una CALIDAD de muebles para todo tipo de gusto y poder adquisitivo 10000% recomendado

Claudia was very helpful in helping us finalize our decision for a new sofa

Thank you Myrna Amazikg customer service

This is how you receive your furniture, dirty and a month after the delivery was supposed to be. I received the message for the delivery three times, and I had to go to the store and confront them just to receive my furniture.

We came to Ashely’s in Doral to look for new furniture & found the most perfect dinning table & chairs with the help of Andres R. He was such an incredible help!

Amira was fantastic - great customer service! Knowledgeable and friendly!

Excellent attention

Michael was very helpful and knowledgeable she was fun to work with

Salesman was very nice and patient with me and all my questions..

All the staff are business oriented, professional and helpful.

(Translated by Google) The best of experiences, I left pleased and with the best deal possible. Isabel Hernandez was the salesperson who helped me and was very kind and patient with me. She is the best. (Original) La mejor de las experiencias, me fui complacida y con el mejor negocio posible. Isabel Hernandez fue la vendedora que me atendió y fue muy amable y paciente conmigo. Ella es la mejor.

Elijah was extremely helpful.

(Translated by Google) Excellent service, very pleased with everything, highly recommended the entire team, especially Jorge (Original) Excelente antencion muy complacida con todo,muy recomendado todo el equipo en especial Jorge

(Translated by Google) Jorge Torrens treated us wonderfully, highly recommended (Original) Jorge Torrens nos atendió de maravilla súper recomendado

Great customer service, very professional staff, Isabel explained everything very well with details definitely I will return in the future

Beautiful furniture, good prices and great customer service !!

Gabriel balda excellent service I recommend him , he was awesome

Great experiment as always

Andres was very helpful and courteous

The service was great. David is very attentive and he speaks Portuguese, English and Spanish.

Nice store, friendly helpful people, decent prices

I have been to this specific location multiple times and it was always nice and the people were always friendly and nice. Even when I wasn’t planning on buying anything they would help me with what I was interested in and make a wishlist for when I’m ready to make the purchase a different time. However this time. It was the same as usual I walked in they asked if I needed help I told them I was looking around and wasn’t planning on buying anything and one of the guys helped me look around. As we were looking around together he was telling me to recommend him to my family which sounds normal. So I told him what I was interested in and I thought he was making a wishlist but instead he never disclosed that he was going through with the whole transaction until he asked for a card. But when he asked for the card. He looked over at my boyfriend’s tattoo that has no tribal resemblance or none of that and said “what is that Miccosukee? Seminole?” It was then super clear that he had profiled us. And when I had told them I left my card. A manager I’m assuming suddenly jumped in asking if I had Apple Pay. But in general the experience was good up until he tried to get us to buy something we weren’t planning on buying that day like we said. And also being profiled and being so blatant about it. Definitely won’t be coming back here loll.

Amira was very patient and professional

(Translated by Google) Completely a scam, when you buy they deceive you and do not give you all the details and when you return they wipe their hands and are not interested, I do not return again, nor do I buy anything else there, Amira Bou Ezedin helped me (Original) Completamente una estafa, cuando compras te engañan y no te dan todos los detalles y cuando regresas se limpian las manos y no les interesa, no regreso más, ni compro nada más ahí, me atendió Amira Bou Ezedin

(Translated by Google) The man who assisted us was patient, gave us help and was very attentive. Jorge Torrens (Original) Fue paciente, nos brindó ayuda y muy atento el hombre que nos atendió.Jorge Torrens

Excellent choices and seemless shopping. Our sales executive was very knowledgeable and was able to find the right furniture. We spent almost half a day with him. Very patient.

Had a great experience at Ashley Furniture. Was looking for a specific bistro set that I saw online and popped in to see if it was in the floor and it was! Glad I purchased in person. Very helpful staff, fast delivery and even special interest free financing. Thank you!

I have come back several times to this store! Indira is a great sales person, with patience and hears all your ideas to help you find the perfect fit to your needs. I love all the options here.

(Translated by Google) Excellent service, everything very nice, a lot of variety of items (Original) Excelente atención, todo muy bonito mucha variedad de artículos

(Translated by Google) We found at Ashley furniture the sofa that fits our living room and at a good price (Original) Encontramos en Ashley furniture el sofá que se acomoda a nuestra sala y a buen precio

Very pleasant and efficient

(Translated by Google) The attention received was very professional And very helpful Excellent (Original) La atención recibida fue muy profesional Y de gran ayuda Excelente

I was glad with my purchase . The customer service was very good ,Amira Bou Ezedin did a great job helping me. Thank you.

This place is very nice. They have a lot of great furniture. Andres was our sales person and he treated us very professional and kind. He also helped us choose the right sofa for our home. Thank you!

Marvin and staff were all amazing. Everyone had valuable input. All shared their own experiences which made it easier to purchase

Amazing experience !!!! Good and Profesional!!!!!

Great experience, prices, furniture and Monica Valdivia, our sales agent was fantastic

Excellent service, Mr. Reyner treated us very well

Jorge Lopez was very nice and helpful. Great customer service we will be back soon.

Good experience

Excellent

Had planned on only browsing but our salesperson Carlos Hernandez was so knowledgeable about the products that we ended up buying a new bedroom furniture set. We are thrilled with our new furniture set, the service provided and the attention to detail in providing us with the best care.

Isabel Hernández is a phenomenal sales rep

Great overall experience. Customer care was excellent. Indira was amazing. Really made everything easy. Thanks.

We had a very nice experience purchasing furniture for our family room and kitchen dining area. Paul, as well as the store manager (I didn’t get her name) at the Doral location were very helpful. Marcelo was also helpful during our initial visit although he was on vacation during our purchase but was very kind and followed up to ensure we were helped and satisfied during our purchase. We are eagerly awaiting our delivery and hope all goes as smooth as our purchase.

I had a great experience had the best customer service his name is Jorge Torrens

Really great service & Jonathan was super helpful and patient with us

Zumara and Devi were very professional and helpful. Would definitely shop here again.

Very nice

It was fantastic didn’t have a person on my tail, he gave me space . Very natural person

(Translated by Google) Eliah Sanchez is amazing. His patience and good taste helped me decide what to do. from the entry to the end of my purchase. He is a very professional young man. I loved the experience. Without a doubt they become my favorite place to buy things for the house. Thank you (Original) Eliah Sanchez es increíble. Su paciencia y su buen gusto me ayudaron a decidir que hacer. desde la entrada hasta el final de mi compra. Es un joven muy profesional .. Me encantó la experiencia. Sin duda se convierten en mi sitio favorito para comprar cosas para la casa.. Gracias

I visited several furniture stores and came across very nice and helpful sales representatives. I decided to go back to Ashley furniture to look over the different options. I came across the sales representative Claudia Hernandez-Romero, she was an angel. She showed me around the store again gave me different options and help me measure all my selections. She was very knowledgeable, kind and patient. I truly appreciate all her help and I recommend anyone shopping for any furniture piece to go see her. My next visit will be soon to update my bedroom set.

(Translated by Google) Excellent service from Angel, very good purchasing experience. (Original) Excelente atención de Angel, muy buena experiencia de compra.

When you know what you want in furniture and when you have a great salesman your experience will be grand. I had that experience with Ashley Furniture in Doral. I ordered a complete living room set because of the experience, dedicated and knowledge of my sales person Elijah Sanchez. Elijah was a joy to work with and I really appreciate great service.

Excellent saleslady, Kelly Ferreira. Very attentive and polite. The merchandise is in a very good level and we've found exactly what were looking for.

A great shopping experience with an exceptional salesperson equipped with all the information I needed to make a sound decision after shopping around for a few months. Although I knew exactly what I wanted the moment I walked through the front door Elijah walked me through the whole showroom and it’s pretty big in Doral just to make sure I saw all the options! This is my first experience with Ashley and a very positive one.

I had the best service ever from Ricardo Ricky Nichar

Marvin was excellent in his attention and explanations. I left the store very pleased. I'm already thinking about coming back.

Elijah was my sales person and he was lovely. A gentleman, wise, calm, and a great salesman. He helped me accomplish my goals today with these peace and happiness.

Marcelo Gutierrez showed us all the furniture. He is friendly and has knowledge of the store's products. I recommend them. They are excellent.

(Translated by Google) Amazing customer service! Indhira was fantastic, she helped me find exactly what I needed and answered all my questions very patiently. The furniture selection is excellent, and I felt very well taken care of throughout the entire process. I would definitely recommend this store to anyone looking for quality and good service. (Original) ¡Increíble servicio al cliente! Indhira fue fantástica, me ayudó a encontrar exactamente lo que necesitaba y respondió todas mis preguntas con mucha paciencia. La selección de muebles es excelente, y me sentí muy bien atendido/a durante todo el proceso. Definitivamente recomendaría esta tienda a cualquiera que busque calidad y buen servicio.

(Translated by Google) I liked the store a lot, but the service has not been the best, when you buy you have to wait at least 15 days and you tell yourself that sometimes it can take up to 3 months for the furniture to arrive. In my case we had to wait about 15 days for delivery, it was delayed for a few minutes which I didn't give much importance to, but they charge you the cost of furniture, plus various protection insurance, plus delivery and assembly, and when The delivery people arrived, in addition to being late, they did everything in a hurry and in a hurry, so much so that they did not leave it working properly, and also the furniture arrived with some stains, a small burn and other assembly defects, and now we have to wait another 15 days for them to replace it... (Original) La tienda me gustó mucho, pero el servicio no ha sido el mejor, cuando compras tienes que esperar mínimo 15 días y te dices que ha veces pueden ser hasta 3 meses para que lleguen los muebles. En mi caso tuvimos que esperar unos 15 días para el delivery, se retrasó por unos minutos a lo que no le di tanta importancia, pero te cobran el costo por muebles, más varios seguros de protección, más el delivery y el ensamblaje, y cuando llegaron los del delivery además de haberse retrasado todo lo hicieron de corrida y apurándonos , tal fue que no lo dejaron correctamente funcionando, y además el mueble llegó con algunas manchas , una pequeña quemadura y otros defectos de ensamblaje, y ahora tenemos que esperar otros 15 días para que nos lo reemplacen…

Horrible service the sales person Paul Hirst did not wanted to take the time to help us because I had a $500 gift card and he was not making money off from us as he told us! He was annoyed and bother however two years ago we spent over $7,000 at that same store. Every time we liked something it was discontinued. I would give a zero but there is no zero star. On top that City Furniture furniture has no quality because they are from Vietnam , He should not be dealing with clients. All he cares is about making a sale no matter what! Very dissapointed. The nesting tables we bought are discontinued and to cancel the order and get a credit I have to go in person to the store which I wasn’t told. Now a days that you can do everything on line or the phone. He said all we had to was cancel the order and later on when was convenient to go the store to pick something else. NOT TRUE

Had a wonderful shopping experience with Grace. We told her exactly what we wanted and she knew exactly were everything was. Very happy with her attention to detail and explanation of the furniture.

Luis was outstanding. He helped us choosing the right furniture based on what we wanted, his expertise was shown during the whole process. He knows every piece in the store and came up with fast solutions every time we mentioned a new space to decorate. We really appreciated his understanding and patience; and highly recommend this store and Luis guidance.

Carlos Finales was very professional and pleasant. The furniture selection was good.

Great Service from Marvin, great selection. Outstanding experience.

Luis Moreno was amazing the best 5 stars for him

Had a great experience shopping Kelly was very helpful finding bedroom set

(Translated by Google) Excellent place and attention, Amira who was the one who attended us, excellent person, friendly, professional. Thank you (Original) Excelente lugar y atención, Amira quien fue quien nos atendió, excelente persona, amable, profecional. Gracias

Marcelo was professional, friendly, and incredibly responsive to all of my questions. The item arrived exactly as described, in perfect condition, and was packaged securely. Shipping was fast, and he even followed up to ensure I was satisfied with my purchase. Thank you for the great service!"

Marvin was wonderful. We looked both city furniture side and Ashley side to find the chair I will be happy with. Delivery was awesome. Two men were friendly and courteous. Texted they would be here in 20 to 35 min. They put chair (well wrapped) in the spot I wanted.

Excellent sales rep. Carlos was very friendly and helpful.

(Translated by Google) Excellent service from Indira Flores, showing professionalism and knowledge of the items we need. His management was the most significant thing this afternoon. (Original) Excelente atención de Indira Flores, mostrando profesionalismo y conocimientos de los artículos que necesitamos. Su gestión fue lo más significativo esta tarde.

Very friendly and detailed attention from Ashley

(Translated by Google) Excellent treatment and help (Original) Excelente trato y ayuda

Great experience, would recommend. Allison provided excellent customer service, and helped answer all of our questions.

(Translated by Google) I loved shopping at Ashley, the sellers were friendly and the manager helped me find my account and pay without interest (Original) Me encantó comprar en Ashley los vendedores fueron amables y el manager me ayudó a encontrar mi cuenta y pagar sin intereses

Great sales experience they have new product and wait time was only three days loved it

I wanted to share the following related to our recent couch purchase. Sadly, we also had a delivery problem on a previous purchase 7 months ago. When I left the store on a Tuesday, I was told by the sales rep that delivery was arranged for Friday. We arranged for pickup of my old couch that same day while in the store. On Wednesday I got a text message from Ashley Furniture telling me I needed to call to confirm the elevator was reserved. I did take care of this with my building management earlier that morning before ever receiving this text. Even though I thought this was not an issue and was taken care of by Ashley when the store rep said she arranged delivery the previous day, I thought I better call that number, and I did. I waited 45 minutes for my call to be taken. I spoke with a representative on the phone who said she needed to call the building association to confirm what I did (i.e. reserved the elevator). She tried to reach them twice and then said I would have to call back again. I said after being on hold for 45 minutes I did not want to call back again. I told her I took care of this and was still confused why I was doing this phone call as delivery was confirmed by the store the previous day. She did say she would call me back to confirm the Friday delivery...and she did just that 20 minutes later. I thanked her and considered the matter closed. However emails started comingsaying I needed to call to confirm the elevator reservation. As I had already done this, I did not pay much attention. Then another email arrived with a new number to call to confirm the elevator, I thought what the heck, I will call (I actually thought it was the delivery company). However, to my surprise, the number given by Ashley this time was disconnected. I said to myself, this email was clearly a mistake. Both the store and some person I called and spoke who confirmed delivery were correct and my couch was coming Friday as promised. I was wrong. I later got a text saying the delivery was cancelled. I immediately called the store intending to reach the sales rep whose name was provided on the bill to call if I had any problems. Someone at the store transferred me to customer service who confirmed everything I said was correct (noted in the system), but that the system cancelled the delivery because they did not talk to the building association. They confirmed that the person I spoke with did override the system, but the system still cancelled it. They said they could deliver it next week. Much as I asked, no customer rep said I could get the couch on the day I was told it was coming. What does this all mean? I had no couch for 5 days as the old couch was being picked up prior to this new date. I had to make new arrangements with my building for that day and hope they agreed (again). I had to change my travel plans and be here to get this couch on the new date. I did everything I was asked, and more. I was left stuck with this problem as a result of actions taken by Ashley furniture. After being assured of premium service, which starts with delivering the product when promised and agreed to, I was extremely disappointed and was significantly inconvenienced. BTW I sent an email to that customer rep who sold me the couch and whose name was provided if I encountered any issues...she NEVER even bothered to reply!!

(Translated by Google) I have had my worst experience in this store! Terrible, terrible experience, 1 the order they sent me was not the one I bought! They sent me the wrong sizes 2I asked that I didn't want the insurance and they imposed it on me! 3 I asked about cheap mattresses and they told me they didn't have them, they started in 2000, pure lie! 4 they had to go to the house three times, the first time the order was not correct, 2 they swallowed parts of my broken order and finally the third time they accepted, but creating an additional expense, they tried to charge me for delivery when the error was them and they will never pay for your lost time or inconvenience. 5l-The worst thing about this store is that there is no good signal or cell phone coverage, advantages for the sellers who send the receipt by email playing with the prices and manipulating your invoice in their favor, zero seriousness! 6 And so I can tell you that the babysitter's return is always in your favor and it's hard work. I went to the store more than 3 times to claim the difference in money. The seller never faced me again! It was through a supervisor! (Original) Mi peor experiencia la eh tenido en este store! Pésima ,pésima experiencia, 1 la orden que me enviaron no fue la que quince comprar !me enviaron el sizes equivocado 2Pedi que no quería el seguro y me lo impusieron ! 3 pregunte por los colchones económicos y me digeron que no tenían empesaban en 2000 ,pura mentira ! 4 tuvieron que ir a la casa tres veces la primera vez la orden no era la correcta ,2 me tragaron partes de mi orden rota y por fin la tercera aceptaron ,pero creando un gasto adicional,trataron de cobrarme el delivery cuando el error era de ellos y nunca pagaran por tu tiempo perdido ,ni molestia 5l-Lo peor de este stores es que no hay buena señal o cobertura para celulares ventajas para los vendedores que envían el recibo por email jugando con los precios y manipulando tu factura a su favor ,cero seriedad ! 6 Y para que le cuento la devolución del niñero siempre a su favor y pase trabajo fui a la tienda más de 3 veces para reclamar la diferencia de dinero el vendedor nunca más me dio la cara !,fue atravez de un supervisor !

(Translated by Google) I RECEIVED THE BEST TREATMENT IN THIS STORE, the seller (Ricardo Nichar) very helpful and kind, helped me from the moment I walked through the door until today, very good communication. The delivery guys are very attentive and punctual. Thank you for everything, I LOVED MY FURNITURE!!! (Original) RECIBÍ EL MEJOR DE LOS TRATOS EN ESTA TIENDA, el vendedor (Ricardo Nichar) muy servicial y amable, me ayudó desde que entré por la puerta hasta hoy, muy buena comunicación. Los chicos del delivery muy atentos y puntuales. Gracias por todo, AMÉ MIS MUEBLES!!!

Great experience! Very smooth. Our salesperson Paul was very helpful! 100% recommend.

Rayma is top notch, I went back because of her. Marvin was also helpful.

Very helpful with the selection of our couch

Carlos Finales was very helpful in my visit to this store. 100% recommended, excellent service.

Marcelo Guitirrez was an amazing salesman, best furniture buying experience I’ve ever had. Will definitely come back.

It was very good. David, Carlos and Elena were very helpful and gentle

Unfortunately the material used for my dresser was of poor quality. I had to call and request a refund. Dresser parts were breaking upon installation.

Great service from manger Stephanie and George the sales rep. My wife and i highly recommend

Great service!

(Translated by Google) Excellent seller !!! Very kind, very patient but above all he strives to ensure that you are pleased… for me the best!!!! Jorge Torrens look it up (Original) Excelente vendedor !!! Muy amable , mucha paciencia pero sobre todo se esfuerza en q salgas complacido … para mi el mejor !!!! Jorge ToRRENS búscalo

No hassle or shark tactics, just friendly knowledge staff interested in helping you find the right furniture you have in mind.

The sales associate was very knowledgeable and helpful. I knew what I was looking for but he went above and beyond.. way to go David Alejandro..

Great service

(Translated by Google) Terrible service and resolution of problems with purchases. (Original) Pésimo servicio y resolución de problemas con las compras.

I was able to resolve in a great professional manner thanks to general manager Frank and salesman Marcelo Gutierrez

Extremely exceptional customer service. Couldn’t have asked for better service. Can’t wait to sleep in our new mattress. Thank you Consuelo and Jordi.

The great costumer service especial with Amira was fantastic thank you .

Great service from Jorge Torrens! Since the moment we came in, to the moment we left the store, the experience was the best. It becomes easy to buy furniture when the guidance and service is exceptional!!

Dinorah was great!! She helped us and recommended what we were looking for. We are very happy!! Thank you!!!

I went to this place looking for a very personal and different style and I found it. I am very happy both for the attention of Kelly and the manager and for everything I found. If you are looking for something different this is the place.❤️

Very good experience

Sales rep ordered wrong item but store manager and Kelly Figueroa made it right.

Hi Ashley staff After a few months away l got back today hoping to find the kindness l’m now used to receiving but my expectations were far below what l experienced. I had a really great shopping spree. This time l want to express my appreciation and gratitude to Angel Orbe! One of a kind young guy who knows his responsibilities and how to make the best of what he does! Be cautious Ashley team not to miss your workers and keep them up! Thanks again!

Marvin you’re the best!!! Thank you so much for the help you gave me ,for the space you gave me when we were looking around. You were available whenever we needed information and for that I thank you. It was a great shopping experience. you have great customer service and you do not find that in too many places. again I thank you so much for the time you gave us. 😁

(Translated by Google) Excellent service (Original) Excelente servicio

I love Ashley's style, and you can find good prices too

(Translated by Google) It has always been my favorite place to buy my furniture. A charming young man attended to me and with great patience we were 7 people with different tastes and opinions He showed cordiality and great kindness to everyone. (Original) Siempre a sido mi lugar favorito para comprar mis muebles Me atendió un joven encantador y con mucha paciencia éramos 7 personas con diferentes gustos y opiniones El mostró cordialidad y mucha amabilidad con todos

(Translated by Google) The experience was very good, the king seller was very attentive and answered all our questions (Original) La experiencia fue muy buena , el vendedor rey fue muy atento y respondió todas nuestras preguntas

(Translated by Google) Very good service from Mr. Carlos Final (Original) Muy buen servicio de parte del señor carlos finales

Hell was there whenever we needed it! Clean and smelled great.

First of all, I enjoyed shopping at the store but when I cancelled an order that didn’t fit in my house the sales person I trusted has yet to return my $2,300 dollar deposit. I call him and text him and they don’t return calls. I will never buy at that store again. Already started a BBB complaint

(Translated by Google) Excellent (Original) Excelente

Otilia was very informative in helping us make our selections.

Great customer service

Kelley was just amazing with a lot of patience. Outstanding customer service !!!

Kelly F. Helped us immensely. We had a wonderful experience shopping for what we need. Thank you!

(Translated by Google) Andrea R. Helped us (Original) Andrea R. Nos atendio

Excellent

I had a very nice meet with Zulmar. The model I chose for my sofa, is creating a very good expectation to me .Let's wait for that!🥰

Luis Moreno the sales associate was super professional and patient in showing us all different options we had in purchasing our sofa. I truly recommend him and city -Ashley Furniture.

(Translated by Google) Definitely our favorite place to shop for our home furniture. There is a variety for all tastes. First class attention as usual. We will definitely continue to be part of the Ashley and City Furniture family! (Original) Definitivamente nuestro lugar favorito para hacer las compras de nuestros muebles para la casa. Se encuentra variedad para todos los gustos. La atención de primera como de costumbre. Definitivamente seguiremos haciendo parte de la familia Ashley y City Furniture!

Four months ago my wife and myself went there to buy a mattress, after we decide to buy we told the manager Gordy Avila, that we came from Room to go and they were giving to us 60 months without interest and then after he did some call he decide to give us the same 60 months without interest. So we bought the mattress and we ask again about the interest free for 60 months, and they yes is ok,fisrt month came in to make a payment and we notice that 55 dollars were charge on my account for interest, we call them and we speak with Reiner Rodriguez and he told us to wait the next month, we wait next month and the same 55 dollars was charge again in our account, so we went to see them in person and some lady try to resolve the problem and she told us to wait next month, we wait and problem still not done, we went again to see store manager Manny Salinas, he disappointed as manager , he does not know customer service and I told Manny I don’t want to speak to you , but we saw Manny that he was the one that told us about the 60 months without interest and we ask again what was the problem and he said that he forgot to do the papers for the interest free the same day of the purchase, but he going to call the financial company to change, after 30 minutes, he told us that is already change and I will receive a letter from the financial company about changes and the no interest and the interest already charge is going deduce from your account. As today no change were made we still we the same problem , nobody care about nothing , the only want to sales and give the customers mentiras y mas mentiras. They are lying

Zumara was very professional and made the whole experience simple and easy.

I have to change my review as this is a disaster! Don’t buy here! Broken sofa and horrible customer service

Great experience! Ms Otilia was great! I highly recommend her, honest, respectful and reliable, excellent service

I've said it before and I'll say it again, Marvin Rosado is hands down the best Salesman at the Doral store! He won't disappoint!

Amira was very helpful. The customer service at the Doral homestore is always superb 👌 We always purchase our furniture from Ashley ❤️

Carlos Hernandez was very helpful and i enjoyed the fact besides giving good advise, he gave us space to browse and think about the options we had.

Great experience with a very patient sales representative

I came to purchase a couch for my office “Uriarte Law, P. A.”, and the sales representative (Carlos Hernandez) helped me to decorate with other furniture as well. So, I got a couch, my beautiful Londer Server, and two Bentley blue chairs to complement an excel y view of my office. I will send photos of how will be my office after getting my stuff from your store. Thank you Ashley/City Furniture of Doral, FL for such a great experience.

Excellent customer service. We were quickly greeted by Mr. Carlos Finales who understood our needs and offered a solution that suited our expectations. We were in and out in 30 minutes

Ricardo was excellent , amazing customer service skills

I usually do not leave reviews Our sales person, Carlos was super attentive and patiently assisted us in search of the perfect sectional sofa, described options in detail. Unfortunately, while in the mist of a potential buy on a floor model another sales person interviened and literally ignored the fact that I was very interested on this particilar sofa, as we were taking measurements. With no regards she intoduced her client to the same sofa of which she insisted he purchase. Without taking any consideration and ingored the fact that we were present and or, of my decision, she simply turned around and told the sales associate who was assisting me "my customer is taking this sofa" and walked away. Left us Stunned! Awkward and Rude moment. indeed. However, that did not take away from my puchase, Will definitely reach out to Carlos again.

Service was amazing

I had to return a sofa, due to a warranty issue and I got a refund credit to purchase another one. Great job on the warranty team. Also, the sales person, was excellent on showing my options and I appreciate their efforts. Finally, I got a brand new sofa, being delivered in two days. Very happy with the overall result. Will keep coming back.

Had an amazing experience with Gerry (Gerardo), even after we figured out what furniture we wanted. He still showed us everything around the rest of the store. We ended up getting a number of other things that we really liked. He was very professional and patient with two small. Thank you for a pleasant experience!

Nice selection of furniture.

Dinorah, your Sales Rep was very helpful and easy going; answering all our questions, explaining were everything was and then leaving us (daughter and I) to look around and try everything we were interested in, thus giving us all the time we needed to decide.!Very professional if I May say. I will surely recommend her to my friends or acquaintance to your beautiful store! Thank you!

David, the sales person that helped us was very helpful and patient. I will seek him out the next time I go into City.

I was in and out in less than 40 minutes. I found what I needed quickly, not to mention that I was helped by Elena as soon as I set foot on the door. Elena was very knowledgeable and helped me get financed in no time. My whole experience was very enjoyable and I definitely recommend Ashley Homestore, Doral.

Was good

Ashley Store has many options to choose from as you can imagine. The reason behind my 5 star review is due to the amazing service we received from the sales representative. Jorge T. gave us the space to explore the store with no pressure. When it came time to completing the transaction he was patient as we simultaneously provided the needed information and managed our toddlers. Without a doubt ask for Jorge T. you won’t regret it!

(Translated by Google) Very good experience (Original) Muy buena experiencia

We were helped by Luis who was extremely helpful. Not hovering over us but when we needed help he was there. He was so nice!

(Translated by Google) Very good attention and solution, (Original) Muy buena la atención y la solución,

(Translated by Google) Excellent attention (Original) Excelente atención

Grace Deheza served as our salesperson, demonstrating commendable qualities such as knowledge, politeness, and helpfulness. We appreciated her dedication in presenting all our options, ensuring we could make an informed decision. Overall, my husband and I were highly satisfied with the excellent service we received.

Monica was outstanding.

Great service and fast assembly. Highly recommended

I visited this store about two weeks ago and was assisted by Carlos who was very helpful and knowledgable about the products in the store. I explained to him what I was looking for and he took me straight to the options that matched my criteria which saved me a lot of time as I was shopping with my impatient toddler. I really appreciated the excellent customer service provided by Carlos and would recommend Ashley Furniture products to my friends and family as this is my second finance purchase with them and I am a very happy customer. Thank you Carlos for helping me find my dream sofa and loveseat!

Disappointed in the customer service at this location. I love Ashley’s furniture and it was my second time coming back to this location to look for a storage cabinet/furniture. The minute I walked in with my family , an older lady at the front greeted us. We explained what we were looking for and instead of making an effort to see what options she had available she told us to go to Home Depot or IKEA. We had a furniture in mind and wanted to look around but she kept insisting that we wouldn’t find anything at the store. She literally didn’t want our business. This location should be observing her customer skills. She obviously needs training.

(Translated by Google) The delivery of this establishment is very bad, after confirming the delivery of the product, wait 10 days, talk to the condominium for authorization and rental of the elevator, call the store a day before to confirm the hours, they call the condominium to verify Everything, thanks to the bad system they have, they canceled my delivery for not having taken a call they made while I was working to confirm everything for the 4th time, then I call Costumer Services and they cannot solve the problem, they postpone it for more days, Instead of helping me manage with the delivery people for the scheduled day, saying that the system works like this, that they are not to blame. (Original) Muy mal el delivery de este establecimiento, luego de confirmar la entrega del producto, esperar 10 días, hablar con el condominio para la autorización y alquiler del elevador, llamar a la tienda un día antes para confirmar los horarios, ellos llamar al condominio para verificar todo, gracias al sistema malo que tienen me han cancelado mi delivery por no haber cogido una llamada que me hicieron estando yo trabajando para confirmar por 4ta vez todo, luego llamo a Costumer Services y no pueden resolverme el problema, me lo aplazan más días, en vez de ayudarme en gestionar con los de delivery para el día programado diciendo que el sistema funciona así, que ellos no tienen culpa.

Very good experience, Allison was so sweet and helpful, and the free cookies amazing

(Translated by Google) Very good place. Alison very attentive (Original) Muy buen lugar. Alison bien atenta

Indira was amazing . Excellent customer service

Grace provided excellent service!

Very nice person and excellent sale person Thank you Marlon

The worst customer service once they have your money or commitment to an order. We ordered a recliner love seat back in Dec. 10,2023. They stated it was in back order until mid January, we did not think it was too bad, so we purchased and waited. When i called for a status they said now it was in back order until 1st week of February. I just got off the phone now for a status and its in back order now until March 15- 24.. so not even a specific date of when the love seat will arrive. However i have already made two payments for merchandise i don't even have or can enjoy. What type of business are these people running. Why are you selling items that you do not have in stock or can provide within a reasonable time frame. I am very disappointed and can not cancel because i sold my old sofa thinking i would have it within the 1st time frame they provided. MY ERROR! i am not saying not to shop here, just make sure when you do that they either have it in stock or make sure to confirm you will not have to pay for the merchandise until you received it!

Wanted to compliment sales associate Indira she is exceptional, professional, very knowledgeable.

Item was not in by but SR ASTHERF FAYAT PROFESSIONALLY RESOLVED ISSUE THANKS

Grace was awesome! Not pushy at all, knowledgeable, and understand. Really appreciate the help :)

(Translated by Google) Good service (Original) Buen servicio

Joshua Verde made the furniture buying process a breeze. He is patient and knowledgeable in all things furniture, beds and rugs. I recommended my in laws and they came and bought the same day as well. Next room we remodel, we wouldn’t hesitate going with Joshua again.

Amazing service Luis Moreno is super sweet. We will definitely come back!

I can’t say enough positive things about Ashely .The store offers a fantastic selection of products that cater to a variety of needs. David Garcia was incredibly friendly and approachable, readily available to answer my questions and provide assistance. He made me feel welcomed and valued as a customer. I will visit the store again.

(Translated by Google) I want to tell you that I visited the store and fell in love with all the beauties they have, Mrs. Otilia García's attention was of the best level, she helped us, she dedicated her time to us with love and accompanied us throughout the process, today I have my house furnished beautiful with all its service! The best customer service and services! We are happy (Original) Quiero contarles que visite la tienda y quede enamorada con todo las bellezas que tienen, la atención de la señora Otilia García fue del mejor nivel, nos ayudó, nos dedicó su tiempo con amor y nos acompañó en todo el proceso, hoy tengo mi casa amoblada bella con todo su servicio! La mejor atención al cliente y servicios! Estamos feliz

Excellent service

Marvin was great! Got us exactly what we wanted!

Salesperson was very helpful and we got exactly what we were looking for

It came be overwhelming to walk into a furniture store even if you know what you want. Our salesman, Carlos Hernandez was amazing. He was patient and willing to do whatever it takes to give us what we were looking for. He went above and beyond to give us what we wanted even showing us some items that were not in the showroom! We had been to another furniture store that advertises a lot and walked out feeling like we were intruding. Not here!!! We made the purchase, got a free "cortadito" and walked out excited about getting the furniture and planning for our next purchase. Don't waste your time anywhere else!! Very happy customers😀

(Translated by Google) Nice and spacious store. Zumara, the saleswoman who assisted us on both occasions, was excellent. To improve quality for what you pay. (Original) Bonita y amplia tienda. Zumara la vendedora q nos atendió en ambas ocasiones fue excelente. De mejorar la calidad por lo q se paga.

The salesperson that helped me had knowledge I know exactly what I wanted he look for every option to help im very grateful

Amazing service

Joshua was a great help!

Friendly service

From the moment we arrived Mila was there to assist us. We had many questions regarding various platforms and mattresses. She was very product knowledgeable and answered all to our satisfaction. We had a couple of managers come up to us and ask if there was anything else they could assist with. I would rate that as excellent customer service by all!!

Great service and products!

Jorge T was wonderful! He was polite, patient and kind! Never pushy and always had another option for me. He had answers to all the questions. What a great experience!

Great store and amazing customer service. Elena was very patient with us!

Amazing

Carlos was very helpful and showed us just what we were looking for.

Marcelo Gutierrez is the MAN! Very professional!! Followed up and made it happen for my family!! Thank you Marcelo!!!

Carlos was super to work with. Very knowledgeable and saved us lots of money.

Had a good experience with Javier We knew what we wanted and he took us too the styles they had that suited our needs.

Fast service. Very helpful. The process was quick.

Angel was a delight to work with. Listened to my wants and needs and found me a couch! Thanks!

Extremely professional customer service of Sumara at Doral store !!!

(Translated by Google) Excellent attention and super friendly; 100 percent recommended. (Original) Excelente atención y súper amables; 100 por ciento recomendable.

(Translated by Google) Very good service, the products are of excellent quality, competitive prices and an excellent financing scheme. (Original) Muy buena atención los productos son de excelente calidad los precios competitivos y excelente esquema de financiamiento

(Translated by Google) Excellent service, there is a lot of variety. Saki fascinated (Original) Excelente la atención, la variedad que hay es muchísima. Saki fascinada

David Garcia was the best sales associate I’ve been with. Super charismatic guy and extremely helpful and kind, he made the experience great.

Quick and easy purchase. Perfect pieces for our living room at the right price.

(Translated by Google) A wonderful experience (Original) Una experiencia maravillosa

Great showroom great service

We were very pleased with the attention and the caring sales representative who helped us

Our shopping experience went amazing with our sales person Marcelo. Very knowledgeable and friendly. We went looking for a table to have in time for thanksgiving and although they did not have stock on the one we first fell in love with he showed us other similar options that were just as nice and in stock. Thank you Marcelo :)

Very pleasant and professional

(Translated by Google) All very nice (Original) Todo muy bonito

Great service!

(Translated by Google) Very good service. Thank you (Original) Muy buena atención.Gracias

Ordered furniture 4 weeks ago, set up a delivery date and they rescheduled the date for another week later without even telling me ! As you all know this is means rescheduling things in my life!!! The customer service is overseas sinewhere it's impossible to communicate or resolve an issue andmd basically NO ONE GIVES A S@$$ A

Nice modern concept furniture store, sales rep. Brian Leardi very professional guide Us thru all details, I'm very please with my purchase. Thank you

Amira was super nice and helpful and helped us find the right sofa that we needed (:

Great customer service by Amira, and beautiful selection of furniture. It was a pleasant experiece buying at Ashley.

Friendly staff and large selection of bedroom sets. I was looking for more selection for full size bedroom frames otherwise I would have rated 5 stars.

Waitting for my delivery window. Hopefully Ashley can make this a sweet ending story. They called me to give me a 6 hour period window: I don’t know if this is normal. Next time I will buy at small store with more customer service

Horrible

Good price, quality and very great service from Carlos Hernandez. Happy for my purchase

My daughter had a specific mattress in mind that was being discontinued, they found it and ordered it for us! Our salesperson went above and beyond. Delivery was seamless as well. We love our new beds!

Ms Mirna was a great help to me yesterday in the showroom and helped me decide my best option, without pushing me to make the purchase. Her customer service is excellent, very professional. Thanks Mirna!

Do yourselves a favor and hire external delivery service. The most unprofessional delivery service I’ve experience. Almost made me return the order and I still have some missing pieces

(Translated by Google) I loved Mirna's attention (Original) La atención de Mirna me encantó

The team is very helpful. Didnt waste a single minute nad got what I wanted.

(Translated by Google) Excellent attention (Original) Excelente atención

The variety of furniture was outstanding, and the staff let you walk around without without harassing the buyer. Customer service was great

Great attention and amazing Furniture.

(Translated by Google) Excellent attention from Elena (Original) Excelente atención de parte de Elena

Amazing staff and experience. Paul and Manny are super helpful. Gave my family and I and Amazing experience.

One of the best customer service experiences I ever had - highly recommend. Dinorath was very helpful and patient and her managers were quick to help with my international shipping needs.

Very well treated . Service excellent.

Elena was a delightful she showed us around and made sure we saw all available options of couches .

(Translated by Google) Very good treatment from everyone in general I recommend the furniture store 100 percent (Original) Muy buen trato de parte de todos en general le recomiendo la mueblería 100 por ciento

(Translated by Google) Terrible service from the saleswoman Samira. The furniture arrived scratched and a mattress was missing. Now they wash their hands. and the saleswoman now doesn't even show her face. the worst bad manager in everything (Original) pésimo servicio de la vendedora Samira. los muebles llego rayado y falto un colchón. ahora se lavan las manos. y la vendedora ahora ni da la cara. el manager peor mal en todo

Rey has been our sales person for numerous transactions, he is extremely professional and very helpful. Good job

(Translated by Google) Quality and good safe care (Original) Calidad y buena atención segura

DO NOT BUY HERE!! The service is fine. But the delivery IS TERRIBLE. Bought a sofa did not receive it till 2 months later. Then made a second mistake and bought a table and did not get it delivered when they said it would be delivered. Said it was broken and couldn't delivery it. And said this the day of delivery. horrible delivery service. Will NEVER buy here again.

This store and its staff are amazing! I came with no intentions on buying anything and I left with a heck of a deal on a bedroom set! I have to give a massive shoutout to Andres Ramirez! This gentleman knew the idea I was trying to build and made it come together flawlessly!

the service was great and show room was excellent. The reason for this review is due to false advertisement on the Ashley Store website. On their own website the have a current credit card promotion for 0% APR for 5 years. Apparently this does not apply to any Ashley store in all on Miami, Fl. This is not mentioned throughout their entire document online and any other Ashley store in the US would honor it. but not in Miami. Apparently in Miami, FL they can only honor City furniture promotions. I even discussed the fact that this is false advertisement and yet the store would not honor it. Very disappointed by this. However again the sales person was exceptional and the furniture was beautiful and for the most part appeared to be of good quality.

The Ashley Store in Doral is THE Ashley to visit! It’s huge and has so many different options for every style! I’m so glad we decided to visit this location! The customer service is top notch as well!

Check out was fast. Elizabet also helped us get a faster delivery. The only think I still don't like is the large time span for delivery. It is very difficult to just seat for 4 hours not knowing when they are coming and missing going to work.

If you go to the Ashley/city furniture by dolphin mall…..ask for MYRNA. She is such a great sales person. Extremely knowledgeable about the merchandise, insurance offered and is not the hovering kinda salesperson. She actually lets you roam around and look on your own but always seems to pop in to check on you exactly when you seem to have a question. She made our chopping experience super pleasant and easy. Strongly recommend….

(Translated by Google) Excelent service (Original) Exelente servicio

Beautiful Store, I loved the furniture. And best of all, excellent Customer service

I recently purchased a bedroom set from Ashley furniture excellent service professional salesperson.

I was at the store yesterday for 3 hours or more. Chose a bed set I was told they price match so I did price match sent the proof chose a day for delivery I PAID . Then I get called today that they will no longer be approving the price match. After 2 managers yesterday looked over it and approved it. My sales woman was amazing Dinorath Rodriguez. Best sales person so patient and sweet. Manager Juan was not nice over the phone and couldn’t understand where I was coming from. You can’t approve a price one day then say never mind the next. It’s not right will be contacting corporate.

Customer service and sales are nonexistent. I had to ask for help and was not getting it even after asking all the sales people. They would say , we don't have that product available.

Kelly Ferreira was an amazing salesperson. Treated us very well.

Do not purchase the protection plan. The sales associates will keep trying to convince you to purchase the protection plan but don't fall for it. We bought a dining table set, a couple of months later our dining table was showing some cracks that seemed very weird, we are extra careful with our table. They sent a technician out (Giselle from Marrero Furniture Service) She came out to fix our table, she said she wouldn’t be able to fix it and submitted pictures. She asked if I wanted her to give it a try to fix it and I said I didn't want her to waste her time if she couldn't fix it and she said okay that she will submit the claim. After a couple of hours I get a call from city furniture saying that the warranty is voided because we moved addresses and the technician said that that the damage was caused from us moving. Technician had also written that we denied the service. I asked if they can send another technician to come look at the table and City furniture said there was nothing they can do since the technician wrote that.

(Translated by Google) Good product, good attention from the members who assisted me, I am very happy with the items I purchased with them (City Furniture) (Original) Buen producto, buena atencion por parte de sus miembros que me atendieron, estoy muy contento con los articulos que e comprado con ellos (City Furniture)

Ricardo was amazing! Great customer service and attentive. Highly recommend

I went to the store to buy a reclining chair, was assisted by Santiago Aguilera, a very nice salesperson, very knowledgeable and was not pushing me to buy what o did not need, it was a very pleasant experience. I have been a customer of Ashley for years and I highly recommend it to my friends

(Translated by Google) Terrible service, incomplete deliveries and disorganization (Original) Pésimo servicio, entregas incompletas y desorganización

I would have bought more if you offered more no interest payment options like 48 months similar to rooms to go

Horrible customer service

I loved that I was able to browse the store without having a sales person breathing down my back. Once I found the items I was interested in, I called Kelly and she helped seal the deal. Absolutely amazing!

Excellent customer service and associate made me feel very comfortable in the store.

Excellent service! Both management and salespeople are friendly, courteous, helpful and well informed. It was a very positive experience to shop there.

Santiago was very professional and patient. Handled everything exactly as he said he would.

Excellent salesperson, "Mila" was the most easy-going and sweetest person, she made the whole process a very nice experience.

The staff was amazing especially Joshua! So patient and extremely knowledgeable.. I am keeping his card as I will go back to him again!!

(Translated by Google) Everything is beautiful (Original) Todo es hermoso

I love to shop in you store and the sale person is very kind and sweet

Great service - thank you Ludmila.

(Translated by Google) Elena was the person who attended us, her patience and advice were unique and key for my husband and I to make the best decision (Original) Elena fue la persona que nos atendió, su paciencia y asesoría fueron únicas y clave para que mi esposo y yo tomáramos la mejor decisión

Our sales rep was supper awesome she help us with everything.

Friendly and helpful sales staff. The store is gorgeous. Overall great experience.

(Translated by Google) Excellent service, they understand your needs and look for a way to leave you happy because they fit your budget. Very good experience with the seller Rey (Original) Excelente atención comprenden tus necesidades y buscan la manera que salgas feliz porque se ajustan a tu presupuesto. Muy buena experiencia con el vendedor Rey

Ended up not purchasing but had great service from I believe her name was Olivia

Dolores was great and answered all of our questions.

Ty to Elena for helping is understand the different options for the dining and living room sets. They are a pleasure to work with.

Lili was amazing, know her products and extremely friendly

(Translated by Google) Every time I go I find what I'm looking for and more (Original) Siempre que voy encuentro lo que busco y más

I found exactly what I was looking for, Angel was very helpful with answering all of our questions!

Monica was incredibly welcoming and helpful. I would definitely come back!

They have good deals. I highly recommend asking for Isabel to take care of you. She went through all the possible details regarding fabrics, dimensions and comfortability with us and was very clear at explaining details about our financial options. She was also very patient and responsive during the process since we had to change some items in our order.

Great service we had a great sales person

Santiago was absolutely amazing !! Helped us in every way and was so patient with us.

Marcelo Gutierrez was the best! Super understanding and helpful! If I need to shop again, definitely coming to Marcelo! Love Ashely’s can’t wait for my bed!

Great customer service by Dinorath. We were able to get all the furniture that we were looking for in one place.

I bought a discounted bedroom set over Memorial Day weekend and in anticipation of the delivery, I got rid of my current bedroom set. The day before delivery, the store told me they had sold the set to someone else (yet there was no system transaction of that.?.) I asked well you have more in stock and the manager proceeded to tell me the best he could was provide me same set if I pay $1400 more than I had already paid. I ask if they would split the difference, the manager refused. At this point I either pay the difference or buy something else. My fiancé and I will be sleeping the floor for the next foreseeable future. Thank you to City Furniture and Ashley’s for letting us know you’re okay with letting people sleep on the floor and you’re above correcting your own mistakes. Ashley showed so little care for their customers in this situation and I am repeat customer who spent $4000 on a couch in the past year. I have never been so devastated by a store, a purchase, or the corporation behind a franchise before. I have never seen a company show so little care towards a repeat customer before who has spent thousands of dollars with them on a mistake THEY were 100% responsible for.

Jorge was extremely helpful and patient with us as we looked for a dining room set. Highly recommend him!

Sebastien made it a seamless experience, he was very professional, prompt and informative

(Translated by Google) Otilia was super friendly and professional! Thank you so much (Original) Otilia fue súper amable y profesional! Muchas gracias

Elisabet Leon, was very friendly and quite helpful. She showed us all the different models they had in Dining sets. Thank you for all your help it made our decision easier.

Lili was awesome. Knew the different promotions very well and knew the stores inventory very well. Came in looking for a mattress left with a mattress+couch.

Dry good experience, the sale person was superb

Friendly and knowledgeable sales associate answered all my questions in the showroom. Fast delivery within the promised delivery window

Excellent service

Great service, efficient & showed me many options!

Got everything I wanted. Great greeting and personal service.

(Translated by Google) Excellent attention (Original) Excelente Atención

Excellent customer service provided by the sales associate ( Otilia G). Wonderful to work with her . Great service, great furniture selection and great prices

Very nice and Josha very patient

Great service . Carlos did an amazing job

The attention of the sales customer service Isabel was excellent!!! Very helpful, friendly and corteous.

(Translated by Google) The delivery process is VERY BAD... nobody knows how to solve or give an answer. The solution is to transfer calls that nobody answers later. (Original) MUY MALO el proceso de entrega... nadie sabe resolver, ni dar respuesta. La solución es transferir llamadas que luego nadie atiende.

Indira is a wonderful sales agent! She was not pushy but new her merchandise and was expeditious about showing us what we were looking for. She was easy to talk to and discuss ideas with. I would definitely be working with her again!

Great Experience!! Best price and super friendly sales team ! Angel from Doral did a great job understanding my needs and showed the best options

Lili was very helpful in helping me with my purchase. She was quick, kind, and efficient.

The sales representative really needs more costumer service training.. she is horrible in helping, I guess that because I didn't wanted to do an application and her commission was affected she was very rude... I honestly had cash on me to buy the furniture but with that attitude I rather go somewhere else..her name is Mila

Great service!

We found everything we wanted for our home, and Santiago Aguilera helped us a lot. Thank you so much.

(Translated by Google) First time buying with them and we left very satisfied. Great variety of furniture for various styles, excellent prices and financing. Gerardo, an excellent salesman, helped us with pleasure to choose what we were looking for and after the purchase he explained to us in detail everything related to guarantees and others. We are 100% satisfied. (Original) Primera vez comprando con ellos y salimos muy satisfechos. Gran variedad de muebles para varios estilos, excelentes precios y financiamiento. Nos atendió Gerardo, excelente vendedor, nos ayudó con gusto a escoger lo que buscábamos y luego de la compra nos explico con detalle todo lo referente a garantías y demás. Quedamos 100% satisfechos.

Excellent service

I wish I could give 0 stars. We originally spent a LOT of money on 2 new powered couches, a powered chair, a coffee table and a side table. The side table was a floor model that we took home that day as it was in good shape and a great discount (50%). That experience was actually a 5 star experience but Ashley has destroyed all good-will I had for them. About two weeks after taking delivery of our new furniture we decided we needed another side table. I called up Ashley (I spoke to 2 stores) with the model number and ordered what turned out to be the last side table of that model available but they swore it was new in the warehouse. Upon delivery, the reality was quite different, see the photos attached. There is no way this wasn't a floor model they wrapped up and sold to me at full retail rate. My ask was simple, I would accept it at the floor model price - with a young child it won't stay perfect forever - but I shouldn't be paying full price for this item as delivered. Ashley refused but offered to come repair it. Fine. Well, their repair guy came today and was himself shocked at the shape the side table was in. He fixed the bigger issues but was unable to restore the side table to manufacturer specs. There are still numerous visible scratches on the side table. Ashley still won't match the floor model price on this side table. At the end of the day they are giving me a partial refund but they refuse to honor that floor model pricing. It's a shame because the additional $75 I'm asking for, as a matter of principle, that they refuse to honor, will guarantee we never spend another penny with Ashley, City, or any other affiliated furniture companies. So, if you choose to shop at Ashley or City, go in knowing how poorly you will be treated and that they will absolutely try to sell you damaged goods and smile to your face while doing it. Then offer you a small pittance in return knowing they've already lined their pockets with profits. Buyer beware. Added after Ashley response: I've gone through Customer Service, Customer Service Manager, Social Media Team, etc. They all said their systems will only allow them to offer what they've already offered. It's just lip service for them to reply here to make it look like they are doing right by the customer, but it's all just for show.

(Translated by Google) I never take the time to do reviews, but there are things that we should not ignore. Maybe this review is not going to create any impact in terms of customer service, but it will give me peace of mind that I will not remain silent. Mind you, I'm not looking to do any harm, but since my voice was ignored, I have to say that this store has the worst customer service I have ever seen in a store. I went through countless situations with this store, and when I went to the store to explain my feelings, I was ignored, they saw me as just another complaint, just another person. There was not a single apology, for the broken wall when they brought me the furniture or for the furniture that did not arrive and was part of the order, but the sales person never included it in the order. The furniture arrived broken. Everything was good. We are going to make a claim to fix the furniture. And the wall, they basically ignored it. Nobody listened to me. It was like SHUT UP. Both the supervisor and the manager showed no concern about my experience. VERY BAD SERVICE, they are not worried about retaining a client, you are simply another number. My experience was not pleasant at all, what a shame. Such well-known stores. ASHLEY HAS TO BE AWARE OF HOW HER STORES ARE BEING MANAGED. I never take the time to do reviews, but there are things that we should not ignore. Perhaps this review is not going to create any impact in terms of customer service, but it will give me the peace that I do not remain silent. Mind you, I mean no harm, but since my voice was ignored, I have to say that this store has the worst customer service I've ever seen in a store. I went through countless situations with this store, and when I went to the store to explain my feelings, I was ignored, they saw me as one more complaint, one more person. There was not even an apology, for the broken wall when the furniture was brought to me or for the furniture that did not arrive and was part of the order, but the salesperson never included it in the order. The furniture arrived broken. They just responded well; we are going to put in a claim to fix the furniture. And the wall? they basically ignored it. Nobody listened to me. It was like SHUT UP. Both the supervisor and the manager showed no concern about my experience. VERY BAD SERVICE, they are not worried about retaining a client, you are simply one more number. My experience was not pleasant in this store at 1450 NW 117 Place, Miami Fl 33182 ASHLEY HAS TO WATCH HOW the STORES ARE MANAGED. UPDATE: I just wanted to update you on this situation. NOTHING WAS DONE. They called me and said that in order for them to put a claim to fix my wall it needed to be done within 24 hours after the incident, it is fair to me. But guess what? I went to the store the same day of delivery like 2 hours after the damage was done. Since they didn't pay attention to me when I went to the store, now, I am part of that group that was ignored. How are you? (Original) Nunca me tomo el tiempo de hacer reviews, pero hay cosas que no debemos ignorar. Quizas este review no va a crear ningun impacto en cuanto el trato al cliente, pero me dara la paz que no me quede callada. Ojo, no busco hacer ningun dano, pero como mi voz fue ingnorada, tengo que decir que esta tienda tiene el peor servicio al cliente que haya visto en una tienda. Pase un sin numero de situacions con esta tienda, y cuando fui a la tienda a explicar mi sentir, fui ingnorada, me vieron como una queja mas, una persona mas. No hubo ni una disculpas, por la pared rota cuando me trajeron los muebles ni por los muebles que no llegaron y eran parte de la orden, pero el sales person nunca lo incluyo en el pedido. Los muebles llegaron rotos. Todo fue bueno vamos a poner un claim para arreglar el mueble. Y la pared, basicamente lo ignoraron. Nadie me escuchaba. Fue como CALLATE. Tanto el supervisor como el manager no mostraron preocupacion por mi experiencia. MUY MAL SERVICIO, no les preocupa retener un cliente, simplemente eres un numero mas. Nada agradable mi experiencia, que pena. Tiendas tan reconocidas. ASHLEY TIENE QUE ESTAR PENDIENTE A COMO SE ESTAN MANEJANDO SUS TIENDAS. I never take the time to do reviews, but there are things that we should not ignore. Perhaps this review is not going to create any impact in terms of customer service, but it will give me the peace that I do not remain silent. Mind you, I mean no harm, but since my voice was ignored, I have to say that this store has the worst customer service I've ever seen in a store. I went through countless situations with this store, and when I went to the store to explain my feelings, I was ignored, they saw me as one more complaint, one more person. There was not even an apology, for the broken wall when the furniture was brought to me or for the furniture that did not arrive and was part of the order, but the salesperson never included it in the order. The furniture arrived broken. They just responded well; we are going to put in a claim to fix the furniture. And the wall? they basically ignored it. Nobody listened to me. It was like SHUT UP. Both the supervisor and the manager showed no concern about my experience. VERY BAD SERVICE, they are not worried about retaining a client, you are simply one more number. My experience was not pleasant in this store at 1450 NW 117 Place, Miami Fl 33182 ASHLEY HAS TO WATCH HOW the STORES ARE MANAGED. UPDATE: I just wanted to update you on this situation. NOTHING WAS DONE. They called me and said that in order for them to put a claim to fix my wall it needed to be done within 24 hours after the incident, it is fair to me. But guess what? I went to the store the same day of delivery like 2 hours after the damage was done. Since they did not pay attention to me when I went to the store, now, I am part of that group that was ignored. Que tal?

It was our first visit to Ashley home furniture store and my husband and I have to say that it was a very enjoyable experience. From the door Isabel Hernandez was extremely helpful. She introduced herself and asked us what we were looking for. After which she made herself available for anything or questions that we had. We had such a fun experience with her and instead of one sofa we purchased 2 plus a dining set, garden funiture and bedroom furniture.

Hi, excellent customer service.

Went to City Furniture/Ashley in Doral, FL. The stores are beautiful and Dolores took her time to help me find everything I needed. Excellent customer service!

Our sales associate Marvin Rosado was very patient and professional. We finally settled on a lovely sofa and loveseat and he made the purchase seamless. The variety of styles seemed endless! We highly recommend the Ashley furniture store in Doral!

Santiago is an amazing sales rep. He explain things with such patients and knowledge. Great decorator. Will definitely buy from him again.

(Translated by Google) The excellent service in the D.oral store for Elizabeth... but the delivery is a disaster.... total... the glass table arrived incomplete and apart from everything it says that one can be solved by buying the security accessories separately from the table that is missing... ... incomplete order really disappointed with the delivery... and aside from that, for them to bring me the mattress I had to pay 100 more Dolores because otherwise they would deliver that Lost one to me in May when I They said it would arrive at the end of March. .. I do not recommend the servicing of this store very much. (Original) El servicio excelwnte en la tienda del D.oral por Elizabeth...pero el delivery es un desastre.... total.. la.mesa de cristal llego incompleta y aparte de todo dice q uno puedo solucionar comprando aparte los accesorios de seguridsd de la mesa q hace falta.. ... orden incompleta realmente decepsionada con la entrega... y aparte de eso para q me trajeran wl colchon tuve q pagar 100 Dolores mas por que sino ellos mismos me entregarian ese Perdido en mayo cusndo me dijeron q llegatia finals de marzo. .. no recomiendo mucho el servicing de esta tienda.

The beautiful furniture, the great value and great customer service at the store are top notch. However, the premium delivery service left much to be desired. They didn’t assemble the furniture just left it, but Josh and his store manager were able to help us. This is why we are returning customers. Look forward to shopping at Ashley furniture in the future.

Friendly and fast

Great service

Myrna was very helpful and patient.

Andres Ramirez Super awesome great salesman

Our Experience with Isabelle Hernandez was a warm experience from the minute we called in for directions, she gave us her name and told us to ask for her which we did. We told her we was interested in a digital fire place which she gave us a few options to choose from. We decided on the fire place and she decided to ask about a mattress that we had absolutely no intentions of purchasing at that particular time, she gave us quite an extensive experience on many options of sleep comfort, to a point where we made a purchase of a mattress valued at about 5K that we didn’t come to purchase. She was exceptionally excellent and knowledgeable please pay her.

Garbage furnisher!!!!! All the drawers don't fit right. All the veneer is coming off not even six months later it all looks this a line when you look at the drawers from the front. None of them rule out the way they should.. REAL CHEAP!!!! SAVE YOUR MONEY AND DO NOT BUY THIS GARBAGE I WAITED SIX MONTHS FOR THIS DURING COVID

(Translated by Google) Great (Original) Excelente

Great service, George was really patient and gave us great advice

Was nice experience no pressure.

Had a great shopping experience with Andrea online and visited the showroom and was assisted by Carlos Hernandez. He was patient, professional and knowledgeable.

Salesperson was extremely knowledgeable and helpful

Mrs. Amira was very helpful and professional during our visit to purchase furniture at Ashley Furniture for our office. We appreciate her time ! Keep up the good work.

Outstanding customer service!

Really Good Experience. Our salesman Erdwyn Gross was beyond expectations. I hope our delivery services will be the same. Thanks City -Ashley at Doral

Dolores Navarrete was very helpful and courteous. Good sales person!

(Translated by Google) Very good prices and very good attention. (Original) Muy buenos precios y muy buena atención.

Liudmila was great. She has great customer service, a lot of knowledge and extremely helpful. Please ask for you won’t regretted.

(Translated by Google) The excellent service!!!! (Original) El servicio excelente!!!!

Gerard great salesman- thank you - Loved Ashley Home Store!!!

Worst experience ever. Please read reviews before buying. They absolutely do not care about their customers time or money. This place took advantage of my mother delivering her a damaged sofa just for her to have to go through the hassle and get a new one that costs more. They blamed her for picking the free delivery option and said that’s why the couch came damaged. So now she’s forced to pay more for a new couch plus the extra delivery. This place should be ashamed of themselves

Please stay away! We went in to buy a new mattress/base and made it very clear to the sales staff that removal of the mattress was mandatory else we would not make the purchase. We were assured that they would take away the mattress no problem and set up the new one. They had a similar frame to the one we have at home and sales told us the frame would fit the bases he was selling us. Everything was fine until delivery time. Turns out taking the mattress was a "courtesy" and the delivery staff would not take it unless we paid them (essentially exhorted). Turns out what we were sold did not fit the bed correctly, despite showing him the exact same frame in their showroom prior to making the purchase. The customer service person was rude and kept spouting "company policy" that was not made clear at all at the time of the sale. Overall worst experience I had buying furniture. I don't know why we came back after they failed to deliver an ottoman in the past and it was a nightmare to get a refund for it.

(Translated by Google) It is a charming place,,, my husband and I were looking for something specific,,, as soon as we entered we had a very warm welcome from AMIRA,,, I recommend it 100 percent,,, in terms of knowledge,,, friendly ,,, he taught us everything regarding what we were looking for,,, so if it's a pleasure to enter a place,,, thank you very much,,, Ask for AMIRA,,,no one like her,,,she is super special And the place with a lot of variety,,,organized,, all beautiful (Original) Es un lugar encantador,,,mi esposo y yo fuimos buscando algo en especifico,,,en cuanto entramos tuvimos un recibimiento muy caluroso de parte de AMIRA,,,la recomiendo 100 por ciento,,,en cuanto a conocimiento,,,amable,,,nos enseñó todo en lo referente a lo q buscábamos,,,así si da gusto entrar a un lugar,,,muchas gracias,,, Pregunten por AMIRA ,,,nadie como ella,,,es super especial Y el lugar con mucha variedad,,,organizado,, todo bello

Good

The salesrep was very professional asked my wife and I what we were looking for and he showed us furniture that meet our liking and style. We were very content with what he showed us so we puechased the item.

(Translated by Google) Excellent attention we received from the workers. And the variety of furniture that we find is beautiful, I recommend it. I bought my fourth game and the prices are incredible. (Original) Excelente atención que recibimos de los trabajadores. Y la variedad de muebles que encontramos son preciosos, se los recomiendo. Yo me compre mi juego de cuarto y los precios son increíbles.

What a great experience my family had at Ashley/City Furniture. Ángel Orbe has the patience of a saint and went above and beyond for my mother. We walked around the store so many times, trying out so many sectionals till we finally made our choice. Angel explained the whole process perfectly that we knew we had just made the right purchase. Thank you Angel for all your help!!

(Translated by Google) Rayma was spectacularly helpful and helped us find everything we needed (Original) Rayma fue espectacularmente servicial y nos ayudó a encontrar todo lo que necesitamos

Sales person was very nice and efficient. However not till I got item delivered did I realize how cheaply made it was. Like weak portical material. Screws holding doors on unit are falling off already.