Ashley Store Miami, FL (Doral)

Excellent

I totally recommend this store over any other furniture store

Had planned on only browsing but our salesperson Carlos Hernandez was so knowledgeable about the products that we ended up buying a new bedroom furniture set. We are thrilled with our new furniture set, the service provided and the attention to detail in providing us with the best care.

Isabel Hernández is a phenomenal sales rep

Great overall experience. Customer care was excellent. Indira was amazing. Really made everything easy. Thanks.

We had a very nice experience purchasing furniture for our family room and kitchen dining area. Paul, as well as the store manager (I didn’t get her name) at the Doral location were very helpful. Marcelo was also helpful during our initial visit although he was on vacation during our purchase but was very kind and followed up to ensure we were helped and satisfied during our purchase. We are eagerly awaiting our delivery and hope all goes as smooth as our purchase.

I had a great experience had the best customer service his name is Jorge Torrens

Really great service & Jonathan was super helpful and patient with us

Zumara and Devi were very professional and helpful. Would definitely shop here again.

Very nice

It was fantastic didn’t have a person on my tail, he gave me space . Very natural person

(Translated by Google) Eliah Sanchez is amazing. His patience and good taste helped me decide what to do. from the entry to the end of my purchase. He is a very professional young man. I loved the experience. Without a doubt they become my favorite place to buy things for the house. Thank you (Original) Eliah Sanchez es increíble. Su paciencia y su buen gusto me ayudaron a decidir que hacer. desde la entrada hasta el final de mi compra. Es un joven muy profesional .. Me encantó la experiencia. Sin duda se convierten en mi sitio favorito para comprar cosas para la casa.. Gracias

I visited several furniture stores and came across very nice and helpful sales representatives. I decided to go back to Ashley furniture to look over the different options. I came across the sales representative Claudia Hernandez-Romero, she was an angel. She showed me around the store again gave me different options and help me measure all my selections. She was very knowledgeable, kind and patient. I truly appreciate all her help and I recommend anyone shopping for any furniture piece to go see her. My next visit will be soon to update my bedroom set.

(Translated by Google) Excellent service from Angel, very good purchasing experience. (Original) Excelente atención de Angel, muy buena experiencia de compra.

When you know what you want in furniture and when you have a great salesman your experience will be grand. I had that experience with Ashley Furniture in Doral. I ordered a complete living room set because of the experience, dedicated and knowledge of my sales person Elijah Sanchez. Elijah was a joy to work with and I really appreciate great service.

Excellent saleslady, Kelly Ferreira. Very attentive and polite. The merchandise is in a very good level and we've found exactly what were looking for.

A great shopping experience with an exceptional salesperson equipped with all the information I needed to make a sound decision after shopping around for a few months. Although I knew exactly what I wanted the moment I walked through the front door Elijah walked me through the whole showroom and it’s pretty big in Doral just to make sure I saw all the options! This is my first experience with Ashley and a very positive one.

I had the best service ever from Ricardo Ricky Nichar

Marvin was excellent in his attention and explanations. I left the store very pleased. I'm already thinking about coming back.

Elijah was my sales person and he was lovely. A gentleman, wise, calm, and a great salesman. He helped me accomplish my goals today with these peace and happiness.

Marcelo Gutierrez showed us all the furniture. He is friendly and has knowledge of the store's products. I recommend them. They are excellent.

(Translated by Google) Amazing customer service! Indhira was fantastic, she helped me find exactly what I needed and answered all my questions very patiently. The furniture selection is excellent, and I felt very well taken care of throughout the entire process. I would definitely recommend this store to anyone looking for quality and good service. (Original) ¡Increíble servicio al cliente! Indhira fue fantástica, me ayudó a encontrar exactamente lo que necesitaba y respondió todas mis preguntas con mucha paciencia. La selección de muebles es excelente, y me sentí muy bien atendido/a durante todo el proceso. Definitivamente recomendaría esta tienda a cualquiera que busque calidad y buen servicio.

(Translated by Google) I liked the store a lot, but the service has not been the best, when you buy you have to wait at least 15 days and you tell yourself that sometimes it can take up to 3 months for the furniture to arrive. In my case we had to wait about 15 days for delivery, it was delayed for a few minutes which I didn't give much importance to, but they charge you the cost of furniture, plus various protection insurance, plus delivery and assembly, and when The delivery people arrived, in addition to being late, they did everything in a hurry and in a hurry, so much so that they did not leave it working properly, and also the furniture arrived with some stains, a small burn and other assembly defects, and now we have to wait another 15 days for them to replace it... (Original) La tienda me gustó mucho, pero el servicio no ha sido el mejor, cuando compras tienes que esperar mínimo 15 días y te dices que ha veces pueden ser hasta 3 meses para que lleguen los muebles. En mi caso tuvimos que esperar unos 15 días para el delivery, se retrasó por unos minutos a lo que no le di tanta importancia, pero te cobran el costo por muebles, más varios seguros de protección, más el delivery y el ensamblaje, y cuando llegaron los del delivery además de haberse retrasado todo lo hicieron de corrida y apurándonos , tal fue que no lo dejaron correctamente funcionando, y además el mueble llegó con algunas manchas , una pequeña quemadura y otros defectos de ensamblaje, y ahora tenemos que esperar otros 15 días para que nos lo reemplacen…

Horrible service the sales person Paul Hirst did not wanted to take the time to help us because I had a $500 gift card and he was not making money off from us as he told us! He was annoyed and bother however two years ago we spent over $7,000 at that same store. Every time we liked something it was discontinued. I would give a zero but there is no zero star. On top that City Furniture furniture has no quality because they are from Vietnam , He should not be dealing with clients. All he cares is about making a sale no matter what! Very dissapointed. The nesting tables we bought are discontinued and to cancel the order and get a credit I have to go in person to the store which I wasn’t told. Now a days that you can do everything on line or the phone. He said all we had to was cancel the order and later on when was convenient to go the store to pick something else. NOT TRUE

Had a wonderful shopping experience with Grace. We told her exactly what we wanted and she knew exactly were everything was. Very happy with her attention to detail and explanation of the furniture.

Luis was outstanding. He helped us choosing the right furniture based on what we wanted, his expertise was shown during the whole process. He knows every piece in the store and came up with fast solutions every time we mentioned a new space to decorate. We really appreciated his understanding and patience; and highly recommend this store and Luis guidance.

Carlos Finales was very professional and pleasant. The furniture selection was good.

Great Service from Marvin, great selection. Outstanding experience.

Luis Moreno was amazing the best 5 stars for him

Had a great experience shopping Kelly was very helpful finding bedroom set

(Translated by Google) Excellent place and attention, Amira who was the one who attended us, excellent person, friendly, professional. Thank you (Original) Excelente lugar y atención, Amira quien fue quien nos atendió, excelente persona, amable, profecional. Gracias

Marcelo was professional, friendly, and incredibly responsive to all of my questions. The item arrived exactly as described, in perfect condition, and was packaged securely. Shipping was fast, and he even followed up to ensure I was satisfied with my purchase. Thank you for the great service!"

Marvin was wonderful. We looked both city furniture side and Ashley side to find the chair I will be happy with. Delivery was awesome. Two men were friendly and courteous. Texted they would be here in 20 to 35 min. They put chair (well wrapped) in the spot I wanted.

Excellent sales rep. Carlos was very friendly and helpful.

(Translated by Google) Excellent service from Indira Flores, showing professionalism and knowledge of the items we need. His management was the most significant thing this afternoon. (Original) Excelente atención de Indira Flores, mostrando profesionalismo y conocimientos de los artículos que necesitamos. Su gestión fue lo más significativo esta tarde.

Very friendly and detailed attention from Ashley

(Translated by Google) Excellent treatment and help (Original) Excelente trato y ayuda

Great experience, would recommend. Allison provided excellent customer service, and helped answer all of our questions.

(Translated by Google) I loved shopping at Ashley, the sellers were friendly and the manager helped me find my account and pay without interest (Original) Me encantó comprar en Ashley los vendedores fueron amables y el manager me ayudó a encontrar mi cuenta y pagar sin intereses

Great sales experience they have new product and wait time was only three days loved it

I wanted to share the following related to our recent couch purchase. Sadly, we also had a delivery problem on a previous purchase 7 months ago. When I left the store on a Tuesday, I was told by the sales rep that delivery was arranged for Friday. We arranged for pickup of my old couch that same day while in the store. On Wednesday I got a text message from Ashley Furniture telling me I needed to call to confirm the elevator was reserved. I did take care of this with my building management earlier that morning before ever receiving this text. Even though I thought this was not an issue and was taken care of by Ashley when the store rep said she arranged delivery the previous day, I thought I better call that number, and I did. I waited 45 minutes for my call to be taken. I spoke with a representative on the phone who said she needed to call the building association to confirm what I did (i.e. reserved the elevator). She tried to reach them twice and then said I would have to call back again. I said after being on hold for 45 minutes I did not want to call back again. I told her I took care of this and was still confused why I was doing this phone call as delivery was confirmed by the store the previous day. She did say she would call me back to confirm the Friday delivery...and she did just that 20 minutes later. I thanked her and considered the matter closed. However emails started comingsaying I needed to call to confirm the elevator reservation. As I had already done this, I did not pay much attention. Then another email arrived with a new number to call to confirm the elevator, I thought what the heck, I will call (I actually thought it was the delivery company). However, to my surprise, the number given by Ashley this time was disconnected. I said to myself, this email was clearly a mistake. Both the store and some person I called and spoke who confirmed delivery were correct and my couch was coming Friday as promised. I was wrong. I later got a text saying the delivery was cancelled. I immediately called the store intending to reach the sales rep whose name was provided on the bill to call if I had any problems. Someone at the store transferred me to customer service who confirmed everything I said was correct (noted in the system), but that the system cancelled the delivery because they did not talk to the building association. They confirmed that the person I spoke with did override the system, but the system still cancelled it. They said they could deliver it next week. Much as I asked, no customer rep said I could get the couch on the day I was told it was coming. What does this all mean? I had no couch for 5 days as the old couch was being picked up prior to this new date. I had to make new arrangements with my building for that day and hope they agreed (again). I had to change my travel plans and be here to get this couch on the new date. I did everything I was asked, and more. I was left stuck with this problem as a result of actions taken by Ashley furniture. After being assured of premium service, which starts with delivering the product when promised and agreed to, I was extremely disappointed and was significantly inconvenienced. BTW I sent an email to that customer rep who sold me the couch and whose name was provided if I encountered any issues...she NEVER even bothered to reply!!

(Translated by Google) I have had my worst experience in this store! Terrible, terrible experience, 1 the order they sent me was not the one I bought! They sent me the wrong sizes 2I asked that I didn't want the insurance and they imposed it on me! 3 I asked about cheap mattresses and they told me they didn't have them, they started in 2000, pure lie! 4 they had to go to the house three times, the first time the order was not correct, 2 they swallowed parts of my broken order and finally the third time they accepted, but creating an additional expense, they tried to charge me for delivery when the error was them and they will never pay for your lost time or inconvenience. 5l-The worst thing about this store is that there is no good signal or cell phone coverage, advantages for the sellers who send the receipt by email playing with the prices and manipulating your invoice in their favor, zero seriousness! 6 And so I can tell you that the babysitter's return is always in your favor and it's hard work. I went to the store more than 3 times to claim the difference in money. The seller never faced me again! It was through a supervisor! (Original) Mi peor experiencia la eh tenido en este store! Pésima ,pésima experiencia, 1 la orden que me enviaron no fue la que quince comprar !me enviaron el sizes equivocado 2Pedi que no quería el seguro y me lo impusieron ! 3 pregunte por los colchones económicos y me digeron que no tenían empesaban en 2000 ,pura mentira ! 4 tuvieron que ir a la casa tres veces la primera vez la orden no era la correcta ,2 me tragaron partes de mi orden rota y por fin la tercera aceptaron ,pero creando un gasto adicional,trataron de cobrarme el delivery cuando el error era de ellos y nunca pagaran por tu tiempo perdido ,ni molestia 5l-Lo peor de este stores es que no hay buena señal o cobertura para celulares ventajas para los vendedores que envían el recibo por email jugando con los precios y manipulando tu factura a su favor ,cero seriedad ! 6 Y para que le cuento la devolución del niñero siempre a su favor y pase trabajo fui a la tienda más de 3 veces para reclamar la diferencia de dinero el vendedor nunca más me dio la cara !,fue atravez de un supervisor !

(Translated by Google) I RECEIVED THE BEST TREATMENT IN THIS STORE, the seller (Ricardo Nichar) very helpful and kind, helped me from the moment I walked through the door until today, very good communication. The delivery guys are very attentive and punctual. Thank you for everything, I LOVED MY FURNITURE!!! (Original) RECIBÍ EL MEJOR DE LOS TRATOS EN ESTA TIENDA, el vendedor (Ricardo Nichar) muy servicial y amable, me ayudó desde que entré por la puerta hasta hoy, muy buena comunicación. Los chicos del delivery muy atentos y puntuales. Gracias por todo, AMÉ MIS MUEBLES!!!

Great experience! Very smooth. Our salesperson Paul was very helpful! 100% recommend.

Rayma is top notch, I went back because of her. Marvin was also helpful.

Very helpful with the selection of our couch

Carlos Finales was very helpful in my visit to this store. 100% recommended, excellent service.

Marcelo Guitirrez was an amazing salesman, best furniture buying experience I’ve ever had. Will definitely come back.

It was very good. David, Carlos and Elena were very helpful and gentle

Unfortunately the material used for my dresser was of poor quality. I had to call and request a refund. Dresser parts were breaking upon installation.

Great service from manger Stephanie and George the sales rep. My wife and i highly recommend

Great service!

(Translated by Google) Excellent seller !!! Very kind, very patient but above all he strives to ensure that you are pleased… for me the best!!!! Jorge Torrens look it up (Original) Excelente vendedor !!! Muy amable , mucha paciencia pero sobre todo se esfuerza en q salgas complacido … para mi el mejor !!!! Jorge ToRRENS búscalo

No hassle or shark tactics, just friendly knowledge staff interested in helping you find the right furniture you have in mind.

The sales associate was very knowledgeable and helpful. I knew what I was looking for but he went above and beyond.. way to go David Alejandro..

Great service

(Translated by Google) Terrible service and resolution of problems with purchases. (Original) Pésimo servicio y resolución de problemas con las compras.

I was able to resolve in a great professional manner thanks to general manager Frank and salesman Marcelo Gutierrez

Extremely exceptional customer service. Couldn’t have asked for better service. Can’t wait to sleep in our new mattress. Thank you Consuelo and Jordi.

The great costumer service especial with Amira was fantastic thank you .

Great service from Jorge Torrens! Since the moment we came in, to the moment we left the store, the experience was the best. It becomes easy to buy furniture when the guidance and service is exceptional!!

Dinorah was great!! She helped us and recommended what we were looking for. We are very happy!! Thank you!!!

I went to this place looking for a very personal and different style and I found it. I am very happy both for the attention of Kelly and the manager and for everything I found. If you are looking for something different this is the place.❤️

Very good experience

Sales rep ordered wrong item but store manager and Kelly Figueroa made it right.

Hi Ashley staff After a few months away l got back today hoping to find the kindness l’m now used to receiving but my expectations were far below what l experienced. I had a really great shopping spree. This time l want to express my appreciation and gratitude to Angel Orbe! One of a kind young guy who knows his responsibilities and how to make the best of what he does! Be cautious Ashley team not to miss your workers and keep them up! Thanks again!

Marvin you’re the best!!! Thank you so much for the help you gave me ,for the space you gave me when we were looking around. You were available whenever we needed information and for that I thank you. It was a great shopping experience. you have great customer service and you do not find that in too many places. again I thank you so much for the time you gave us. 😁

(Translated by Google) Excellent service (Original) Excelente servicio

I love Ashley's style, and you can find good prices too

(Translated by Google) It has always been my favorite place to buy my furniture. A charming young man attended to me and with great patience we were 7 people with different tastes and opinions He showed cordiality and great kindness to everyone. (Original) Siempre a sido mi lugar favorito para comprar mis muebles Me atendió un joven encantador y con mucha paciencia éramos 7 personas con diferentes gustos y opiniones El mostró cordialidad y mucha amabilidad con todos

(Translated by Google) The experience was very good, the king seller was very attentive and answered all our questions (Original) La experiencia fue muy buena , el vendedor rey fue muy atento y respondió todas nuestras preguntas

(Translated by Google) Very good service from Mr. Carlos Final (Original) Muy buen servicio de parte del señor carlos finales

Hell was there whenever we needed it! Clean and smelled great.

First of all, I enjoyed shopping at the store but when I cancelled an order that didn’t fit in my house the sales person I trusted has yet to return my $2,300 dollar deposit. I call him and text him and they don’t return calls. I will never buy at that store again. Already started a BBB complaint

(Translated by Google) Excellent (Original) Excelente

Otilia was very informative in helping us make our selections.

Great customer service

Kelley was just amazing with a lot of patience. Outstanding customer service !!!

Kelly F. Helped us immensely. We had a wonderful experience shopping for what we need. Thank you!

(Translated by Google) Andrea R. Helped us (Original) Andrea R. Nos atendio

Excellent

I had a very nice meet with Zulmar. The model I chose for my sofa, is creating a very good expectation to me .Let's wait for that!🥰

Luis Moreno the sales associate was super professional and patient in showing us all different options we had in purchasing our sofa. I truly recommend him and city -Ashley Furniture.

(Translated by Google) Definitely our favorite place to shop for our home furniture. There is a variety for all tastes. First class attention as usual. We will definitely continue to be part of the Ashley and City Furniture family! (Original) Definitivamente nuestro lugar favorito para hacer las compras de nuestros muebles para la casa. Se encuentra variedad para todos los gustos. La atención de primera como de costumbre. Definitivamente seguiremos haciendo parte de la familia Ashley y City Furniture!

Four months ago my wife and myself went there to buy a mattress, after we decide to buy we told the manager Gordy Avila, that we came from Room to go and they were giving to us 60 months without interest and then after he did some call he decide to give us the same 60 months without interest. So we bought the mattress and we ask again about the interest free for 60 months, and they yes is ok,fisrt month came in to make a payment and we notice that 55 dollars were charge on my account for interest, we call them and we speak with Reiner Rodriguez and he told us to wait the next month, we wait next month and the same 55 dollars was charge again in our account, so we went to see them in person and some lady try to resolve the problem and she told us to wait next month, we wait and problem still not done, we went again to see store manager Manny Salinas, he disappointed as manager , he does not know customer service and I told Manny I don’t want to speak to you , but we saw Manny that he was the one that told us about the 60 months without interest and we ask again what was the problem and he said that he forgot to do the papers for the interest free the same day of the purchase, but he going to call the financial company to change, after 30 minutes, he told us that is already change and I will receive a letter from the financial company about changes and the no interest and the interest already charge is going deduce from your account. As today no change were made we still we the same problem , nobody care about nothing , the only want to sales and give the customers mentiras y mas mentiras. They are lying

Zumara was very professional and made the whole experience simple and easy.

I have to change my review as this is a disaster! Don’t buy here! Broken sofa and horrible customer service

Great experience! Ms Otilia was great! I highly recommend her, honest, respectful and reliable, excellent service

I've said it before and I'll say it again, Marvin Rosado is hands down the best Salesman at the Doral store! He won't disappoint!

Amira was very helpful. The customer service at the Doral homestore is always superb 👌 We always purchase our furniture from Ashley ❤️

Carlos Hernandez was very helpful and i enjoyed the fact besides giving good advise, he gave us space to browse and think about the options we had.

Great experience with a very patient sales representative

I came to purchase a couch for my office “Uriarte Law, P. A.”, and the sales representative (Carlos Hernandez) helped me to decorate with other furniture as well. So, I got a couch, my beautiful Londer Server, and two Bentley blue chairs to complement an excel y view of my office. I will send photos of how will be my office after getting my stuff from your store. Thank you Ashley/City Furniture of Doral, FL for such a great experience.

Excellent customer service. We were quickly greeted by Mr. Carlos Finales who understood our needs and offered a solution that suited our expectations. We were in and out in 30 minutes

I usually do not leave reviews Our sales person, Carlos was super attentive and patiently assisted us in search of the perfect sectional sofa, described options in detail. Unfortunately, while in the mist of a potential buy on a floor model another sales person interviened and literally ignored the fact that I was very interested on this particilar sofa, as we were taking measurements. With no regards she intoduced her client to the same sofa of which she insisted he purchase. Without taking any consideration and ingored the fact that we were present and or, of my decision, she simply turned around and told the sales associate who was assisting me "my customer is taking this sofa" and walked away. Left us Stunned! Awkward and Rude moment. indeed. However, that did not take away from my puchase, Will definitely reach out to Carlos again.

Service was amazing

I had to return a sofa, due to a warranty issue and I got a refund credit to purchase another one. Great job on the warranty team. Also, the sales person, was excellent on showing my options and I appreciate their efforts. Finally, I got a brand new sofa, being delivered in two days. Very happy with the overall result. Will keep coming back.

Had an amazing experience with Gerry (Gerardo), even after we figured out what furniture we wanted. He still showed us everything around the rest of the store. We ended up getting a number of other things that we really liked. He was very professional and patient with two small. Thank you for a pleasant experience!

Nice selection of furniture.

Dinorah, your Sales Rep was very helpful and easy going; answering all our questions, explaining were everything was and then leaving us (daughter and I) to look around and try everything we were interested in, thus giving us all the time we needed to decide.!Very professional if I May say. I will surely recommend her to my friends or acquaintance to your beautiful store! Thank you!

David, the sales person that helped us was very helpful and patient. I will seek him out the next time I go into City.

I was in and out in less than 40 minutes. I found what I needed quickly, not to mention that I was helped by Elena as soon as I set foot on the door. Elena was very knowledgeable and helped me get financed in no time. My whole experience was very enjoyable and I definitely recommend Ashley Homestore, Doral.

Was good

Ashley Store has many options to choose from as you can imagine. The reason behind my 5 star review is due to the amazing service we received from the sales representative. Jorge T. gave us the space to explore the store with no pressure. When it came time to completing the transaction he was patient as we simultaneously provided the needed information and managed our toddlers. Without a doubt ask for Jorge T. you won’t regret it!

(Translated by Google) Very good experience (Original) Muy buena experiencia

We were helped by Luis who was extremely helpful. Not hovering over us but when we needed help he was there. He was so nice!

(Translated by Google) Very good attention and solution, (Original) Muy buena la atención y la solución,

(Translated by Google) Excellent attention (Original) Excelente atención

Grace Deheza served as our salesperson, demonstrating commendable qualities such as knowledge, politeness, and helpfulness. We appreciated her dedication in presenting all our options, ensuring we could make an informed decision. Overall, my husband and I were highly satisfied with the excellent service we received.

Monica was outstanding.

Great service and fast assembly. Highly recommended

I visited this store about two weeks ago and was assisted by Carlos who was very helpful and knowledgable about the products in the store. I explained to him what I was looking for and he took me straight to the options that matched my criteria which saved me a lot of time as I was shopping with my impatient toddler. I really appreciated the excellent customer service provided by Carlos and would recommend Ashley Furniture products to my friends and family as this is my second finance purchase with them and I am a very happy customer. Thank you Carlos for helping me find my dream sofa and loveseat!

Disappointed in the customer service at this location. I love Ashley’s furniture and it was my second time coming back to this location to look for a storage cabinet/furniture. The minute I walked in with my family , an older lady at the front greeted us. We explained what we were looking for and instead of making an effort to see what options she had available she told us to go to Home Depot or IKEA. We had a furniture in mind and wanted to look around but she kept insisting that we wouldn’t find anything at the store. She literally didn’t want our business. This location should be observing her customer skills. She obviously needs training.

(Translated by Google) The delivery of this establishment is very bad, after confirming the delivery of the product, wait 10 days, talk to the condominium for authorization and rental of the elevator, call the store a day before to confirm the hours, they call the condominium to verify Everything, thanks to the bad system they have, they canceled my delivery for not having taken a call they made while I was working to confirm everything for the 4th time, then I call Costumer Services and they cannot solve the problem, they postpone it for more days, Instead of helping me manage with the delivery people for the scheduled day, saying that the system works like this, that they are not to blame. (Original) Muy mal el delivery de este establecimiento, luego de confirmar la entrega del producto, esperar 10 días, hablar con el condominio para la autorización y alquiler del elevador, llamar a la tienda un día antes para confirmar los horarios, ellos llamar al condominio para verificar todo, gracias al sistema malo que tienen me han cancelado mi delivery por no haber cogido una llamada que me hicieron estando yo trabajando para confirmar por 4ta vez todo, luego llamo a Costumer Services y no pueden resolverme el problema, me lo aplazan más días, en vez de ayudarme en gestionar con los de delivery para el día programado diciendo que el sistema funciona así, que ellos no tienen culpa.

Very good experience, Allison was so sweet and helpful, and the free cookies amazing

(Translated by Google) Very good place. Alison very attentive (Original) Muy buen lugar. Alison bien atenta

Indira was amazing . Excellent customer service

Grace provided excellent service!

Very nice person and excellent sale person Thank you Marlon

The worst customer service once they have your money or commitment to an order. We ordered a recliner love seat back in Dec. 10,2023. They stated it was in back order until mid January, we did not think it was too bad, so we purchased and waited. When i called for a status they said now it was in back order until 1st week of February. I just got off the phone now for a status and its in back order now until March 15- 24.. so not even a specific date of when the love seat will arrive. However i have already made two payments for merchandise i don't even have or can enjoy. What type of business are these people running. Why are you selling items that you do not have in stock or can provide within a reasonable time frame. I am very disappointed and can not cancel because i sold my old sofa thinking i would have it within the 1st time frame they provided. MY ERROR! i am not saying not to shop here, just make sure when you do that they either have it in stock or make sure to confirm you will not have to pay for the merchandise until you received it!

Wanted to compliment sales associate Indira she is exceptional, professional, very knowledgeable.

Item was not in by but SR ASTHERF FAYAT PROFESSIONALLY RESOLVED ISSUE THANKS

Grace was awesome! Not pushy at all, knowledgeable, and understand. Really appreciate the help :)

(Translated by Google) Good service (Original) Buen servicio

Joshua Verde made the furniture buying process a breeze. He is patient and knowledgeable in all things furniture, beds and rugs. I recommended my in laws and they came and bought the same day as well. Next room we remodel, we wouldn’t hesitate going with Joshua again.

Amazing service Luis Moreno is super sweet. We will definitely come back!

I can’t say enough positive things about Ashely .The store offers a fantastic selection of products that cater to a variety of needs. David Garcia was incredibly friendly and approachable, readily available to answer my questions and provide assistance. He made me feel welcomed and valued as a customer. I will visit the store again.

(Translated by Google) I want to tell you that I visited the store and fell in love with all the beauties they have, Mrs. Otilia García's attention was of the best level, she helped us, she dedicated her time to us with love and accompanied us throughout the process, today I have my house furnished beautiful with all its service! The best customer service and services! We are happy (Original) Quiero contarles que visite la tienda y quede enamorada con todo las bellezas que tienen, la atención de la señora Otilia García fue del mejor nivel, nos ayudó, nos dedicó su tiempo con amor y nos acompañó en todo el proceso, hoy tengo mi casa amoblada bella con todo su servicio! La mejor atención al cliente y servicios! Estamos feliz

I just had the worst experience with Ashley Furniture and their delivery. I give it a two because my actual sofa is nice and what I expected. But the customer service was awful. When I purchased the sofa, my sales person did not properly explain their standard delivery system now. As I later understood, it meant leave your wrapped sofa without you inspecting it on your driveway!! How can this be the new way for Ashley Furniture. I have bought many pieces before and yes they have delivery fees but to expect for my sofa to be just left wrapped outside my house is not acceptable. You aren't given a chance to inspect it. After a futile conversation with customer service, I learned that no matter what the condition of my sofa I would not be able to return it. I accept it because it was left on my driveway.Like I mentioned, it was ok but this poor system should not be place. Please be aware of their new policies and the customer service that is now provided by Ashley Furniture.

Excellent service

Marvin was great! Got us exactly what we wanted!

Salesperson was very helpful and we got exactly what we were looking for

It came be overwhelming to walk into a furniture store even if you know what you want. Our salesman, Carlos Hernandez was amazing. He was patient and willing to do whatever it takes to give us what we were looking for. He went above and beyond to give us what we wanted even showing us some items that were not in the showroom! We had been to another furniture store that advertises a lot and walked out feeling like we were intruding. Not here!!! We made the purchase, got a free "cortadito" and walked out excited about getting the furniture and planning for our next purchase. Don't waste your time anywhere else!! Very happy customers😀

(Translated by Google) Nice and spacious store. Zumara, the saleswoman who assisted us on both occasions, was excellent. To improve quality for what you pay. (Original) Bonita y amplia tienda. Zumara la vendedora q nos atendió en ambas ocasiones fue excelente. De mejorar la calidad por lo q se paga.

The salesperson that helped me had knowledge I know exactly what I wanted he look for every option to help im very grateful

Joshua was a great help!

Friendly service

From the moment we arrived Mila was there to assist us. We had many questions regarding various platforms and mattresses. She was very product knowledgeable and answered all to our satisfaction. We had a couple of managers come up to us and ask if there was anything else they could assist with. I would rate that as excellent customer service by all!!

Great service and products!

Jorge T was wonderful! He was polite, patient and kind! Never pushy and always had another option for me. He had answers to all the questions. What a great experience!

Great store and amazing customer service. Elena was very patient with us!

Amazing

Carlos was very helpful and showed us just what we were looking for.

Marcelo Gutierrez is the MAN! Very professional!! Followed up and made it happen for my family!! Thank you Marcelo!!!

Carlos was super to work with. Very knowledgeable and saved us lots of money.

Had a good experience with Javier We knew what we wanted and he took us too the styles they had that suited our needs.

Fast service. Very helpful. The process was quick.

Angel was a delight to work with. Listened to my wants and needs and found me a couch! Thanks!

Extremely professional customer service of Sumara at Doral store !!!

(Translated by Google) Excellent attention and super friendly; 100 percent recommended. (Original) Excelente atención y súper amables; 100 por ciento recomendable.

(Translated by Google) Very good service, the products are of excellent quality, competitive prices and an excellent financing scheme. (Original) Muy buena atención los productos son de excelente calidad los precios competitivos y excelente esquema de financiamiento

(Translated by Google) Excellent service, there is a lot of variety. Saki fascinated (Original) Excelente la atención, la variedad que hay es muchísima. Saki fascinada

David Garcia was the best sales associate I’ve been with. Super charismatic guy and extremely helpful and kind, he made the experience great.

Quick and easy purchase. Perfect pieces for our living room at the right price.

(Translated by Google) A wonderful experience (Original) Una experiencia maravillosa

Great showroom great service

We were very pleased with the attention and the caring sales representative who helped us

Our shopping experience went amazing with our sales person Marcelo. Very knowledgeable and friendly. We went looking for a table to have in time for thanksgiving and although they did not have stock on the one we first fell in love with he showed us other similar options that were just as nice and in stock. Thank you Marcelo :)

Very pleasant and professional

(Translated by Google) All very nice (Original) Todo muy bonito

Great service!

(Translated by Google) Very good service. Thank you (Original) Muy buena atención.Gracias

Ordered furniture 4 weeks ago, set up a delivery date and they rescheduled the date for another week later without even telling me ! As you all know this is means rescheduling things in my life!!! The customer service is overseas sinewhere it's impossible to communicate or resolve an issue andmd basically NO ONE GIVES A S@$$ A

Nice modern concept furniture store, sales rep. Brian Leardi very professional guide Us thru all details, I'm very please with my purchase. Thank you

Amira was super nice and helpful and helped us find the right sofa that we needed (:

Great customer service by Amira, and beautiful selection of furniture. It was a pleasant experiece buying at Ashley.

Friendly staff and large selection of bedroom sets. I was looking for more selection for full size bedroom frames otherwise I would have rated 5 stars.

Waitting for my delivery window. Hopefully Ashley can make this a sweet ending story. They called me to give me a 6 hour period window: I don’t know if this is normal. Next time I will buy at small store with more customer service

Horrible

Good price, quality and very great service from Carlos Hernandez. Happy for my purchase

My daughter had a specific mattress in mind that was being discontinued, they found it and ordered it for us! Our salesperson went above and beyond. Delivery was seamless as well. We love our new beds!

Never in my life have I had such a negative experience with a company.I initially purchased a bedroom set and sectional sofa.All pieces arrived in a timely fashion, aside from one piece of the sectional which essentially made it a modular couch (which if I wanted to buy just a couch -- I would've bought just a couch.)After 6 months of incessantly attempting to contact my sales rep Samuel Yeargin (and never once receiving a reply) I was informed by Customer Service Rep via the corporate number that my missing item had now been discontinued.The company refused to refund the money for the missing item, stating the only person who had the power to do so was my sales rep (who I still until this day have been unable to get ahold of. -- even though he IS still employed by the company, it apparently isn't standard protocol for employees to follow up or rectify the situation) In order to receive a refund I had to file a dispute with my credit card company.Flash forward, I work with another employee from this store's location (Amina, she is the only competent person I have spoken with from this company in the 8 months I've been dealing with this nightmare situation.) Amina helped me to purchase a replacement item that would help my "couch" turn into the sectional I had originally ordered (albeit a different orientation than I originally desired but I was okay with that.) Come the day of delivery, I am contacted by the delivery team who informs me they are outside of my home. They were not however at my home, and continually ignored my calls for an hour -- only to text me an hour and a half later saying my order had been cancelled. Why was my order cancelled you ask? WELL -- ONCE AGAIN I HAD BEEN SOLD AN ITEM THAT WAS DISCONTINUED AND NO LONGER IN STOCK.I am now stuck with 3 out of the 5 pieces I ordered to create a sectional. The corporate line gives you the run around stating they'll contact the sales location, but you NEVER hear back from corporate nor the actual location. In order to receive a refund for items you never received you will need to make a dispute with your credit card company or financial institution. Also, be aware, that even though I was sold this "sectional" under the pretense that all pieces would arrive -- if items come up missing after the delivery process the company does absolutely nothing to rectify the situation. They don't refund you if you are unable to speak with the originally customer service agent, and they will not offer to swap items. It should be common courtesy of them to offer to swap the incomplete sectional I purchased at full price for a comparable item closer to what I originally went in for. I am now stuck with an incomplete couch that doesn't fit my space whatsoever. I am constantly on the phone with the customer service line and my financial institution and have yet to get any real resolution after 8 MONTHS.Do not do business with this company. It feels as if the employees will intentionally sell you items they know will never arrive because they want to earn the sales commission, at the customers expense. Buying a 5 piece sectional couch and receiving only 3 pieces is like purchasing a vehicle with only 3 wheels -- it makes absolutely no sense.I will be making a complaints with every consumer report agency, and I seemingly will be stuck with an item that is incomplete, and unable to receive a full refund because the financial institution will only credit a portion of what the believe the item is worth.Bonus negative point - I was verbally advised that I had been approved for 0% 60 month interest via their Syphony Credit Line, however, this was not true and there is interest on the charge. So not only am I paying for items never received, I am paying interest on them. Avoid this place at all cost. Once the sale is made you receive no assistance from the purchase location, nor the foreignly outsourced corporate customer service phone number.

Mr Jorge Torrens was a great help to me yesterday in the showroom. He dedicated a lot of time to me and helped me decide my best option, his patience is excellent, without pushing me to make the purchase. His customer service attention is unbeatable. Thanks Jorge!

Do yourselves a favor and hire external delivery service. The most unprofessional delivery service I’ve experience. Almost made me return the order and I still have some missing pieces

(Translated by Google) I loved Mirna's attention (Original) La atención de Mirna me encantó

The team is very helpful. Didnt waste a single minute nad got what I wanted.

(Translated by Google) Excellent attention (Original) Excelente atención

The variety of furniture was outstanding, and the staff let you walk around without without harassing the buyer. Customer service was great

Great attention and amazing Furniture.

I visit the store last Sunday. I was greeted by Brian Leardi, he was so kind and knowledgeable. He assist me with my selections. Went looking for a dinning room set and left with a living room set as well. Can’t wait for the delivery which is set for tomorrow 10/6. Thanks Brian, I will definitely go back soon. Great Customer service

(Translated by Google) Excellent attention from Elena (Original) Excelente atención de parte de Elena

Amazing staff and experience. Paul and Manny are super helpful. Gave my family and I and Amazing experience.

One of the best customer service experiences I ever had - highly recommend. Dinorath was very helpful and patient and her managers were quick to help with my international shipping needs.

Very well treated . Service excellent.

Elena was a delightful she showed us around and made sure we saw all available options of couches .

(Translated by Google) Very good treatment from everyone in general I recommend the furniture store 100 percent (Original) Muy buen trato de parte de todos en general le recomiendo la mueblería 100 por ciento

(Translated by Google) Terrible service from the saleswoman Samira. The furniture arrived scratched and a mattress was missing. Now they wash their hands. and the saleswoman now doesn't even show her face. the worst bad manager in everything (Original) pésimo servicio de la vendedora Samira. los muebles llego rayado y falto un colchón. ahora se lavan las manos. y la vendedora ahora ni da la cara. el manager peor mal en todo

Rey has been our sales person for numerous transactions, he is extremely professional and very helpful. Good job

(Translated by Google) Quality and good safe care (Original) Calidad y buena atención segura

DO NOT BUY HERE!! The service is fine. But the delivery IS TERRIBLE. Bought a sofa did not receive it till 2 months later. Then made a second mistake and bought a table and did not get it delivered when they said it would be delivered. Said it was broken and couldn't delivery it. And said this the day of delivery. horrible delivery service. Will NEVER buy here again.

This store and its staff are amazing! I came with no intentions on buying anything and I left with a heck of a deal on a bedroom set! I have to give a massive shoutout to Andres Ramirez! This gentleman knew the idea I was trying to build and made it come together flawlessly!

the service was great and show room was excellent. The reason for this review is due to false advertisement on the Ashley Store website. On their own website the have a current credit card promotion for 0% APR for 5 years. Apparently this does not apply to any Ashley store in all on Miami, Fl. This is not mentioned throughout their entire document online and any other Ashley store in the US would honor it. but not in Miami. Apparently in Miami, FL they can only honor City furniture promotions. I even discussed the fact that this is false advertisement and yet the store would not honor it. Very disappointed by this. However again the sales person was exceptional and the furniture was beautiful and for the most part appeared to be of good quality.

The Ashley Store in Doral is THE Ashley to visit! It’s huge and has so many different options for every style! I’m so glad we decided to visit this location! The customer service is top notch as well!

Check out was fast. Elizabet also helped us get a faster delivery. The only think I still don't like is the large time span for delivery. It is very difficult to just seat for 4 hours not knowing when they are coming and missing going to work.

If you go to the Ashley/city furniture by dolphin mall…..ask for MYRNA. She is such a great sales person. Extremely knowledgeable about the merchandise, insurance offered and is not the hovering kinda salesperson. She actually lets you roam around and look on your own but always seems to pop in to check on you exactly when you seem to have a question. She made our chopping experience super pleasant and easy. Strongly recommend….

(Translated by Google) Excelent service (Original) Exelente servicio

Beautiful Store, I loved the furniture. And best of all, excellent Customer service

I recently purchased a bedroom set from Ashley furniture excellent service professional salesperson.

I was at the store yesterday for 3 hours or more. Chose a bed set I was told they price match so I did price match sent the proof chose a day for delivery I PAID . Then I get called today that they will no longer be approving the price match. After 2 managers yesterday looked over it and approved it. My sales woman was amazing Dinorath Rodriguez. Best sales person so patient and sweet. Manager Juan was not nice over the phone and couldn’t understand where I was coming from. You can’t approve a price one day then say never mind the next. It’s not right will be contacting corporate.

Customer service and sales are nonexistent. I had to ask for help and was not getting it even after asking all the sales people. They would say , we don't have that product available.

Kelly Ferreira was an amazing salesperson. Treated us very well.

Do not purchase the protection plan. The sales associates will keep trying to convince you to purchase the protection plan but don't fall for it. We bought a dining table set, a couple of months later our dining table was showing some cracks that seemed very weird, we are extra careful with our table. They sent a technician out (Giselle from Marrero Furniture Service) She came out to fix our table, she said she wouldn't be able to fix it and submitted pictures. She asked if I wanted her to give it a try to fix it and I said I didn't want her to waste her time if she couldn't fix it and she said okay that she will submit the claim. After a couple of hours I get a call from city furniture saying that the warranty is voided because we moved addresses and the technician said that that the damage was caused from us moving. Technician had also written that we denied the service. I asked if they can send another technician to come look at the table and City furniture said there was nothing they can do since the technician wrote that.

Do not purchase the protection plan. The sales associates will keep trying to convince you to purchase the protection plan but don't fall for it. We bought a dining table set, a couple of months later our dining table was showing some cracks that seemed very weird, we are extra careful with our table. They sent a technician out (Giselle from Marrero Furniture Service) She came out to fix our table, she said she wouldn’t be able to fix it and submitted pictures. She asked if I wanted her to give it a try to fix it and I said I didn't want her to waste her time if she couldn't fix it and she said okay that she will submit the claim. After a couple of hours I get a call from city furniture saying that the warranty is voided because we moved addresses and the technician said that that the damage was caused from us moving. Technician had also written that we denied the service. I asked if they can send another technician to come look at the table and City furniture said there was nothing they can do since the technician wrote that.

(Translated by Google) Good product, good attention from the members who assisted me, I am very happy with the items I purchased with them (City Furniture) (Original) Buen producto, buena atencion por parte de sus miembros que me atendieron, estoy muy contento con los articulos que e comprado con ellos (City Furniture)

My 91 year old mom was looking for a new bedroom not expecting to purchase it until the near future or if she would find something she would really like. Not only did we get great help from Paul who was patient and showed us all the different bedroom sets that would accommodate mom’s needs, but ended getting one that was listed on their Hot Deals that day. Mom left there happy as could be and can’t wait to be able to redo her room with a new look! Thank you 😊

Ricardo was amazing! Great customer service and attentive. Highly recommend

I went to the store to buy a reclining chair, was assisted by Santiago Aguilera, a very nice salesperson, very knowledgeable and was not pushing me to buy what o did not need, it was a very pleasant experience. I have been a customer of Ashley for years and I highly recommend it to my friends

(Translated by Google) Terrible service, incomplete deliveries and disorganization (Original) Pésimo servicio, entregas incompletas y desorganización

I would have bought more if you offered more no interest payment options like 48 months similar to rooms to go

Horrible customer service

I loved that I was able to browse the store without having a sales person breathing down my back. Once I found the items I was interested in, I called Kelly and she helped seal the deal. Absolutely amazing!

Excellent customer service and associate made me feel very comfortable in the store.

Excellent service! Both management and salespeople are friendly, courteous, helpful and well informed. It was a very positive experience to shop there.

Santiago was very professional and patient. Handled everything exactly as he said he would.

Excellent salesperson, "Mila" was the most easy-going and sweetest person, she made the whole process a very nice experience.

The staff was amazing especially Joshua! So patient and extremely knowledgeable.. I am keeping his card as I will go back to him again!!

(Translated by Google) Everything is beautiful (Original) Todo es hermoso

I love to shop in you store and the sale person is very kind and sweet

Great service - thank you Ludmila.

(Translated by Google) Elena was the person who attended us, her patience and advice were unique and key for my husband and I to make the best decision (Original) Elena fue la persona que nos atendió, su paciencia y asesoría fueron únicas y clave para que mi esposo y yo tomáramos la mejor decisión

Our sales rep was supper awesome she help us with everything.

Friendly and helpful sales staff. The store is gorgeous. Overall great experience.

(Translated by Google) Excellent service, they understand your needs and look for a way to leave you happy because they fit your budget. Very good experience with the seller Rey (Original) Excelente atención comprenden tus necesidades y buscan la manera que salgas feliz porque se ajustan a tu presupuesto. Muy buena experiencia con el vendedor Rey

Ended up not purchasing but had great service from I believe her name was Olivia

Dolores was great and answered all of our questions.

Ty to Elena for helping is understand the different options for the dining and living room sets. They are a pleasure to work with.

Lili was amazing, know her products and extremely friendly

(Translated by Google) Every time I go I find what I'm looking for and more (Original) Siempre que voy encuentro lo que busco y más

I found exactly what I was looking for, Angel was very helpful with answering all of our questions!

Monica was incredibly welcoming and helpful. I would definitely come back!

They have good deals. I highly recommend asking for Isabel to take care of you. She went through all the possible details regarding fabrics, dimensions and comfortability with us and was very clear at explaining details about our financial options. She was also very patient and responsive during the process since we had to change some items in our order.

Great service we had a great sales person

I visit the store today 06/17/23 the sales Associate Dachena Valcin was wonderful she has patience and very kind I had a great experience which help me make my purchase and feel good about my purchase costumer service is great 👍.

Santiago was absolutely amazing !! Helped us in every way and was so patient with us.

Marcelo Gutierrez was the best! Super understanding and helpful! If I need to shop again, definitely coming to Marcelo! Love Ashely’s can’t wait for my bed!

Great customer service by Dinorath. We were able to get all the furniture that we were looking for in one place.

I bought a discounted bedroom set over Memorial Day weekend and in anticipation of the delivery, I got rid of my current bedroom set. The day before delivery, the store told me they had sold the set to someone else (yet there was no system transaction of that.?.) I asked well you have more in stock and the manager proceeded to tell me the best he could was provide me same set if I pay $1400 more than I had already paid. I ask if they would split the difference, the manager refused. At this point I either pay the difference or buy something else. My fiancé and I will be sleeping the floor for the next foreseeable future. Thank you to City Furniture and Ashley’s for letting us know you’re okay with letting people sleep on the floor and you’re above correcting your own mistakes. Ashley showed so little care for their customers in this situation and I am repeat customer who spent $4000 on a couch in the past year. I have never been so devastated by a store, a purchase, or the corporation behind a franchise before. I have never seen a company show so little care towards a repeat customer before who has spent thousands of dollars with them on a mistake THEY were 100% responsible for.

Jorge was extremely helpful and patient with us as we looked for a dining room set. Highly recommend him!

Amazing products and great prices ! Best sales representative Mr Carlos Hernandez ! He really knows the stores inventory! Thank you

I had a worst experience here ever. I bought 2 dining sets and 4 bar stools here, total of $3,530.98. I paid $1,899 for the main dining and $899 for smaller dining table set. I later found that the main dining room set is $1,719 on the website and went on sale for $1,599. Also I paid $70 more for the smaller dining table set vs. website. And I was promised to get $500 discount if I open up a credit card with them. That was also not applied either.I have been calling and emailing them for days now. I am still getting no response, saying their managers are too busy. The worst customer service I ever experienced with so much attitude and runaround. I would not recommend shopping here.

Sebastien made it a seamless experience, he was very professional, prompt and informative

Because this is my first experience with you guys

(Translated by Google) Otilia was super friendly and professional! Thank you so much (Original) Otilia fue súper amable y profesional! Muchas gracias

Elisabet Leon, was very friendly and quite helpful. She showed us all the different models they had in Dining sets. Thank you for all your help it made our decision easier.

Lili was awesome. Knew the different promotions very well and knew the stores inventory very well. Came in looking for a mattress left with a mattress+couch.

Dry good experience, the sale person was superb

Friendly and knowledgeable sales associate answered all my questions in the showroom. Fast delivery within the promised delivery window

Excellent service

Great service, efficient & showed me many options!

Got everything I wanted. Great greeting and personal service.

(Translated by Google) Excellent attention (Original) Excelente Atención

Excellent customer service provided by the sales associate ( Otilia G). Wonderful to work with her . Great service, great furniture selection and great prices

Very nice and Josha very patient

Great service . Carlos did an amazing job

The attention of the sales customer service Isabel was excellent!!! Very helpful, friendly and corteous.

(Translated by Google) The delivery process is VERY BAD... nobody knows how to solve or give an answer. The solution is to transfer calls that nobody answers later. (Original) MUY MALO el proceso de entrega... nadie sabe resolver, ni dar respuesta. La solución es transferir llamadas que luego nadie atiende.

Indira is a wonderful sales agent! She was not pushy but new her merchandise and was expeditious about showing us what we were looking for. She was easy to talk to and discuss ideas with. I would definitely be working with her again!

Great Experience!! Best price and super friendly sales team ! Angel from Doral did a great job understanding my needs and showed the best options

Lili was very helpful in helping me with my purchase. She was quick, kind, and efficient.

The sales representative really needs more costumer service training.. she is horrible in helping, I guess that because I didn't wanted to do an application and her commission was affected she was very rude... I honestly had cash on me to buy the furniture but with that attitude I rather go somewhere else..her name is Mila

Great service!

We found everything we wanted for our home, and Santiago Aguilera helped us a lot. Thank you so much.

(Translated by Google) First time buying with them and we left very satisfied. Great variety of furniture for various styles, excellent prices and financing. Gerardo, an excellent salesman, helped us with pleasure to choose what we were looking for and after the purchase he explained to us in detail everything related to guarantees and others. We are 100% satisfied. (Original) Primera vez comprando con ellos y salimos muy satisfechos. Gran variedad de muebles para varios estilos, excelentes precios y financiamiento. Nos atendió Gerardo, excelente vendedor, nos ayudó con gusto a escoger lo que buscábamos y luego de la compra nos explico con detalle todo lo referente a garantías y demás. Quedamos 100% satisfechos.

Excellent service

I wish I could give 0 stars. We originally spent a LOT of money on 2 new powered couches, a powered chair, a coffee table and a side table. The side table was a floor model that we took home that day as it was in good shape and a great discount (50%). That experience was actually a 5 star experience but Ashley has destroyed all good-will I had for them. About two weeks after taking delivery of our new furniture we decided we needed another side table. I called up Ashley (I spoke to 2 stores) with the model number and ordered what turned out to be the last side table of that model available but they swore it was new in the warehouse. Upon delivery, the reality was quite different, see the photos attached. There is no way this wasn't a floor model they wrapped up and sold to me at full retail rate. My ask was simple, I would accept it at the floor model price - with a young child it won't stay perfect forever - but I shouldn't be paying full price for this item as delivered. Ashley refused but offered to come repair it. Fine. Well, their repair guy came today and was himself shocked at the shape the side table was in. He fixed the bigger issues but was unable to restore the side table to manufacturer specs. There are still numerous visible scratches on the side table. Ashley still won't match the floor model price on this side table. At the end of the day they are giving me a partial refund but they refuse to honor that floor model pricing. It's a shame because the additional $75 I'm asking for, as a matter of principle, that they refuse to honor, will guarantee we never spend another penny with Ashley, City, or any other affiliated furniture companies. So, if you choose to shop at Ashley or City, go in knowing how poorly you will be treated and that they will absolutely try to sell you damaged goods and smile to your face while doing it. Then offer you a small pittance in return knowing they've already lined their pockets with profits. Buyer beware. Added after Ashley response: I've gone through Customer Service, Customer Service Manager, Social Media Team, etc. They all said their systems will only allow them to offer what they've already offered. It's just lip service for them to reply here to make it look like they are doing right by the customer, but it's all just for show.

(Translated by Google) I never take the time to do reviews, but there are things that we should not ignore. Maybe this review is not going to create any impact in terms of customer service, but it will give me peace of mind that I will not remain silent. Mind you, I'm not looking to do any harm, but since my voice was ignored, I have to say that this store has the worst customer service I have ever seen in a store. I went through countless situations with this store, and when I went to the store to explain my feelings, I was ignored, they saw me as just another complaint, just another person. There was not a single apology, for the broken wall when they brought me the furniture or for the furniture that did not arrive and was part of the order, but the sales person never included it in the order. The furniture arrived broken. Everything was good. We are going to make a claim to fix the furniture. And the wall, they basically ignored it. Nobody listened to me. It was like SHUT UP. Both the supervisor and the manager showed no concern about my experience. VERY BAD SERVICE, they are not worried about retaining a client, you are simply another number. My experience was not pleasant at all, what a shame. Such well-known stores. ASHLEY HAS TO BE AWARE OF HOW HER STORES ARE BEING MANAGED. I never take the time to do reviews, but there are things that we should not ignore. Perhaps this review is not going to create any impact in terms of customer service, but it will give me the peace that I do not remain silent. Mind you, I mean no harm, but since my voice was ignored, I have to say that this store has the worst customer service I've ever seen in a store. I went through countless situations with this store, and when I went to the store to explain my feelings, I was ignored, they saw me as one more complaint, one more person. There was not even an apology, for the broken wall when the furniture was brought to me or for the furniture that did not arrive and was part of the order, but the salesperson never included it in the order. The furniture arrived broken. They just responded well; we are going to put in a claim to fix the furniture. And the wall? they basically ignored it. Nobody listened to me. It was like SHUT UP. Both the supervisor and the manager showed no concern about my experience. VERY BAD SERVICE, they are not worried about retaining a client, you are simply one more number. My experience was not pleasant in this store at 1450 NW 117 Place, Miami Fl 33182 ASHLEY HAS TO WATCH HOW the STORES ARE MANAGED. UPDATE: I just wanted to update you on this situation. NOTHING WAS DONE. They called me and said that in order for them to put a claim to fix my wall it needed to be done within 24 hours after the incident, it is fair to me. But guess what? I went to the store the same day of delivery like 2 hours after the damage was done. Since they didn't pay attention to me when I went to the store, now, I am part of that group that was ignored. How are you? (Original) Nunca me tomo el tiempo de hacer reviews, pero hay cosas que no debemos ignorar. Quizas este review no va a crear ningun impacto en cuanto el trato al cliente, pero me dara la paz que no me quede callada. Ojo, no busco hacer ningun dano, pero como mi voz fue ingnorada, tengo que decir que esta tienda tiene el peor servicio al cliente que haya visto en una tienda. Pase un sin numero de situacions con esta tienda, y cuando fui a la tienda a explicar mi sentir, fui ingnorada, me vieron como una queja mas, una persona mas. No hubo ni una disculpas, por la pared rota cuando me trajeron los muebles ni por los muebles que no llegaron y eran parte de la orden, pero el sales person nunca lo incluyo en el pedido. Los muebles llegaron rotos. Todo fue bueno vamos a poner un claim para arreglar el mueble. Y la pared, basicamente lo ignoraron. Nadie me escuchaba. Fue como CALLATE. Tanto el supervisor como el manager no mostraron preocupacion por mi experiencia. MUY MAL SERVICIO, no les preocupa retener un cliente, simplemente eres un numero mas. Nada agradable mi experiencia, que pena. Tiendas tan reconocidas. ASHLEY TIENE QUE ESTAR PENDIENTE A COMO SE ESTAN MANEJANDO SUS TIENDAS. I never take the time to do reviews, but there are things that we should not ignore. Perhaps this review is not going to create any impact in terms of customer service, but it will give me the peace that I do not remain silent. Mind you, I mean no harm, but since my voice was ignored, I have to say that this store has the worst customer service I've ever seen in a store. I went through countless situations with this store, and when I went to the store to explain my feelings, I was ignored, they saw me as one more complaint, one more person. There was not even an apology, for the broken wall when the furniture was brought to me or for the furniture that did not arrive and was part of the order, but the salesperson never included it in the order. The furniture arrived broken. They just responded well; we are going to put in a claim to fix the furniture. And the wall? they basically ignored it. Nobody listened to me. It was like SHUT UP. Both the supervisor and the manager showed no concern about my experience. VERY BAD SERVICE, they are not worried about retaining a client, you are simply one more number. My experience was not pleasant in this store at 1450 NW 117 Place, Miami Fl 33182 ASHLEY HAS TO WATCH HOW the STORES ARE MANAGED. UPDATE: I just wanted to update you on this situation. NOTHING WAS DONE. They called me and said that in order for them to put a claim to fix my wall it needed to be done within 24 hours after the incident, it is fair to me. But guess what? I went to the store the same day of delivery like 2 hours after the damage was done. Since they did not pay attention to me when I went to the store, now, I am part of that group that was ignored. Que tal?

It was our first visit to Ashley home furniture store and my husband and I have to say that it was a very enjoyable experience. From the door Isabel Hernandez was extremely helpful. She introduced herself and asked us what we were looking for. After which she made herself available for anything or questions that we had. We had such a fun experience with her and instead of one sofa we purchased 2 plus a dining set, garden funiture and bedroom furniture.

Hi, excellent customer service.

Went to City Furniture/Ashley in Doral, FL. The stores are beautiful and Dolores took her time to help me find everything I needed. Excellent customer service!

Our sales associate Marvin Rosado was very patient and professional. We finally settled on a lovely sofa and loveseat and he made the purchase seamless. The variety of styles seemed endless! We highly recommend the Ashley furniture store in Doral!

Santiago is an amazing sales rep. He explain things with such patients and knowledge. Great decorator. Will definitely buy from him again.

(Translated by Google) The excellent service in the D.oral store for Elizabeth... but the delivery is a disaster.... total... the glass table arrived incomplete and apart from everything it says that one can be solved by buying the security accessories separately from the table that is missing... ... incomplete order really disappointed with the delivery... and aside from that, for them to bring me the mattress I had to pay 100 more Dolores because otherwise they would deliver that Lost one to me in May when I They said it would arrive at the end of March. .. I do not recommend the servicing of this store very much. (Original) El servicio excelwnte en la tienda del D.oral por Elizabeth...pero el delivery es un desastre.... total.. la.mesa de cristal llego incompleta y aparte de todo dice q uno puedo solucionar comprando aparte los accesorios de seguridsd de la mesa q hace falta.. ... orden incompleta realmente decepsionada con la entrega... y aparte de eso para q me trajeran wl colchon tuve q pagar 100 Dolores mas por que sino ellos mismos me entregarian ese Perdido en mayo cusndo me dijeron q llegatia finals de marzo. .. no recomiendo mucho el servicing de esta tienda.

The beautiful furniture, the great value and great customer service at the store are top notch. However, the premium delivery service left much to be desired. They didn’t assemble the furniture just left it, but Josh and his store manager were able to help us. This is why we are returning customers. Look forward to shopping at Ashley furniture in the future.

furnitures quality and good customer service

Friendly and fast

Great service

Salesman very helpful. He took his time showing me what was available

Myrna was very helpful and patient.

Profesional and qualified personal

Andres Ramirez Super awesome great salesman

Our Experience with Isabelle Hernandez was a warm experience from the minute we called in for directions, she gave us her name and told us to ask for her which we did. We told her we was interested in a digital fire place which she gave us a few options to choose from. We decided on the fire place and she decided to ask about a mattress that we had absolutely no intentions of purchasing at that particular time, she gave us quite an extensive experience on many options of sleep comfort, to a point where we made a purchase of a mattress valued at about 5K that we didn’t come to purchase. She was exceptionally excellent and knowledgeable please pay her.

Garbage furnisher!!!!! All the drawers don't fit right. All the veneer is coming off not even six months later it all looks this a line when you look at the drawers from the front. None of them rule out the way they should.. REAL CHEAP!!!! SAVE YOUR MONEY AND DO NOT BUY THIS GARBAGE I WAITED SIX MONTHS FOR THIS DURING COVID

(Translated by Google) Great (Original) Excelente

Great service, George was really patient and gave us great advice

Was nice experience no pressure.

Had a great shopping experience with Andrea online and visited the showroom and was assisted by Carlos Hernandez. He was patient, professional and knowledgeable.

Salesperson was extremely knowledgeable and helpful

Mrs. Amira was very helpful and professional during our visit to purchase furniture at Ashley Furniture for our office. We appreciate her time ! Keep up the good work.

Outstanding customer service!

Really Good Experience. Our salesman Erdwyn Gross was beyond expectations. I hope our delivery services will be the same. Thanks City -Ashley at Doral

Be aware of the protection warranty scam Ashley furniture store want to sell you when you buy their merchandise because they use deceiving techniques. They tell you they will give you the money back if there is no repairs claims during the contract, but is not so, instead they give you a voucher for the amount you paid for your warranty so can use it when you buy another piece of furniture in the future. But that money or voucher you will never see it again specially when they give the story that the letter got lost in the mail. I went through this and lost $600.00

Dolores Navarrete was very helpful and courteous. Good sales person!

(Translated by Google) Very good prices and very good attention. (Original) Muy buenos precios y muy buena atención.

Liudmila was great. She has great customer service, a lot of knowledge and extremely helpful. Please ask for you won’t regretted.

(Translated by Google) The excellent service!!!! (Original) El servicio excelente!!!!

Everything! Customer service excellent. Amira very professional

Gerard great salesman- thank you - Loved Ashley Home Store!!!

Worst experience ever. Please read reviews before buying. They absolutely do not care about their customers time or money. This place took advantage of my mother delivering her a damaged sofa just for her to have to go through the hassle and get a new one that costs more. They blamed her for picking the free delivery option and said that’s why the couch came damaged. So now she’s forced to pay more for a new couch plus the extra delivery. This place should be ashamed of themselves

Please stay away! We went in to buy a new mattress/base and made it very clear to the sales staff that removal of the mattress was mandatory else we would not make the purchase. We were assured that they would take away the mattress no problem and set up the new one. They had a similar frame to the one we have at home and sales told us the frame would fit the bases he was selling us. Everything was fine until delivery time. Turns out taking the mattress was a "courtesy" and the delivery staff would not take it unless we paid them (essentially exhorted). Turns out what we were sold did not fit the bed correctly, despite showing him the exact same frame in their showroom prior to making the purchase. The customer service person was rude and kept spouting "company policy" that was not made clear at all at the time of the sale. Overall worst experience I had buying furniture. I don't know why we came back after they failed to deliver an ottoman in the past and it was a nightmare to get a refund for it.

(Translated by Google) It is a charming place,,, my husband and I were looking for something specific,,, as soon as we entered we had a very warm welcome from AMIRA,,, I recommend it 100 percent,,, in terms of knowledge,,, friendly ,,, he taught us everything regarding what we were looking for,,, so if it's a pleasure to enter a place,,, thank you very much,,, Ask for AMIRA,,,no one like her,,,she is super special And the place with a lot of variety,,,organized,, all beautiful (Original) Es un lugar encantador,,,mi esposo y yo fuimos buscando algo en especifico,,,en cuanto entramos tuvimos un recibimiento muy caluroso de parte de AMIRA,,,la recomiendo 100 por ciento,,,en cuanto a conocimiento,,,amable,,,nos enseñó todo en lo referente a lo q buscábamos,,,así si da gusto entrar a un lugar,,,muchas gracias,,, Pregunten por AMIRA ,,,nadie como ella,,,es super especial Y el lugar con mucha variedad,,,organizado,, todo bello

Good

The salesrep was very professional asked my wife and I what we were looking for and he showed us furniture that meet our liking and style. We were very content with what he showed us so we puechased the item.

(Translated by Google) Excellent attention we received from the workers. And the variety of furniture that we find is beautiful, I recommend it. I bought my fourth game and the prices are incredible. (Original) Excelente atención que recibimos de los trabajadores. Y la variedad de muebles que encontramos son preciosos, se los recomiendo. Yo me compre mi juego de cuarto y los precios son increíbles.

What a great experience my family had at Ashley/City Furniture. Ángel Orbe has the patience of a saint and went above and beyond for my mother. We walked around the store so many times, trying out so many sectionals till we finally made our choice. Angel explained the whole process perfectly that we knew we had just made the right purchase. Thank you Angel for all your help!!

Buen trato y muebles bonitos

(Translated by Google) Rayma was spectacularly helpful and helped us find everything we needed (Original) Rayma fue espectacularmente servicial y nos ayudó a encontrar todo lo que necesitamos

Sales person was very nice and efficient. However not till I got item delivered did I realize how cheaply made it was. Like weak portical material. Screws holding doors on unit are falling off already.

i just bought my couch. is so beautiful. good fit in my living room my family loves them. firm enough for me. 5 min essambly

Great sales agent.

Mila was fantastic! Greeted us when we arrived and gave us a ton of information. She was not pushy and let us look around. When we approached her for help to make a purchase, she was awesome. She made it a smooth process.

I walked in to check beds and compare to other stores. Your store manager Sebastian and sales reps Monica and Isabela made things very easy with their professionalism a knowledge so I wind up buying all I needed from Ashley.

(Translated by Google) I give 5 stars to Elizabet Leon very professional and a fine attention (Original) Doy 5 estrellas a Elizabet Leon muy profesiinal y una fina atencion

Daniel Lopez was a great help. He was patient and took his time with helping find the best fit for us. He went above and beyond. The customer service is what really sold us. Definitely coming back for our home needs.

Shop with Amira. She’s patient and so great at asking questions to understand individual needs. She helped us build a beautiful home and was available after to add orders for additional pieces. Her support and response time was greatly appreciated. Thank you Amira.

Elena was amazing she went above and beyond to help us pick out our furniture. She helped me measure the sofas and match up different coffee tables for them and out TV stand with fire place. She was very helpful and had great ideas. She will see us in the future.

Angel was great and very patient with us. Great store.

City furniture and Ashley furniture in Doral is an absolutely beautiful store with a wide selection of furniture pieces. I went looking for one item and left with the 4. The sales representative Admira was very kind patient and helpful and the Managers throughout the store were very kind as well. I would definitely recommend this furniture store to anyone asking.

We were greeted by Dolores Navarrete. She was extremely helpful and asked all the right questions. She understood exactly what we were looking for and took us right to it! She explained all the details, the discounts and delivery process. She is an asset to your company, and I highly recommend her to anyone looking for furniture. Thank you

(Translated by Google) Sincerely Ashley &CITY the best! First, I value the attention from Don Jorge Torres from the Doral store, unbeatable! He helped us in a very special way, we are new in the area and he guided us in the purchase and in the office. Second super prices! And the best, the office! Efficient !!! Controlled and responsible! They only sell products in stock and I had another image that the competition gave me. Thank you and I sincerely recommend ASHLEY and her store in Doral (Original) Sinceramente Ashley &CITY lo mejor ! Primero valoro la atención de parte de Don Jorge Torres de la tienda Doral, insuperable ! nos ayudó en forma muy especial , somos nuevos en la zona y nos guió en la compra y en el despacho . Segundo los precios súper! Y lo mejor , el despacho! Eficiente !!! Controlado y responsable ! Ellos solo venden productos en existencia y tenía otra imagen que me dio la competencia . Gracias y recomiendo sinceramente ASHLEY y su tuenda en Doral

No pressure, knowledgeable and professional. Took their time with me, not rushed. Great shopping experience with Carlos.

Excellent customer service!

The best customer service ever. Gerardo was gentle and professional. All the time patient and with knowledge about the quality of the furniture. Very helpful about our choice. Thanks!!

(Translated by Google) The best thing in this store, I liked the type of materials they use for construction, I loved it, everything they sell there is of very good quality and, above all, the service is very good (Original) Lo mejor en esta tienda, me gusto por el tipo de materiales que usan para la construcción me encantó, todo lo que venden allí es de muy buena calidad y sobre todo muy buena la atención

Very nice and willing to work with me!

I bought an ottoman to match a sofa that I recently purchased. The ottoman came in wrapped in plastic and upon inspection, we found that it was dirty and obviously used. We asked for an exchange and a few days later, they brought us another filthy ottoman. At this point they delivered to us four times. On the latest delivery, we spoke to Sebastian in customer service, and he was extremely rude; unwilling to escalate our complaint to a supervisor and speaking to us in a condescending way. Ashley is unable to deliver to us a decent piece of furniture, and they refuse to give us a refund. We are now waiting for the fifth exchange. What a mistake to buy from this company and having to deal with rude, unprofessional people when one tries to resolve a reoccurring problem.

Wonderful experience our salesperson was very nice good his time with us listened to what we wanted and needed thank you

(Translated by Google) This store needs to improve their customer service urgently. I bought some furniture 3 months ago and they still haven't delivered the entire order. I have phoned more than 20 times and no one answers, I wrote an email but no one answers… a sad experience. Before buying something in this establishment think about it 50 times… By the way, I felt the all information to the e-mail address provided by Ashley staff and as expected, nobody have contacted me at this moment... (Original) Esta tienda debe mejorar su servicio al cliente urgentemente. Compre unos muebles hace 3 meses y todavía no acaban de entregar la orden completa. He llamado por teléfono más de 20 veces y nadie contesta, escribí un correo electrónico pero nadie responde…una experiencia lamentable. Antes de comprar algo en este establecimiento piénselo 50 veces… By the way, I sent the all information to the e-mail address provided by Ashley staff and as expected, nobody have contacted me at this moment...

Muy profesional

Satisfied with the customer service, not with store policies though not to help if purchase in store my daughter and I had to carry a big coffee tble to the first floor and into the car!

Great experience. With both salesperson and manager.

If you buy from this store make sure that you are 100% that you want the product you’re buying. This store is ridiculous they dont accept returns even if the piece havent been used. You are buying expensive stuff that you might not like how it looks in your house once you actually see it in your house. I called and I was willing to pay a fee or whatever for them to take the sofa back and they straight up said they dont accept returns. This is ridiculous am so mad now am stuck with a sofa that I hate and $1800 in loss.

The customer service was excellent

We have had the worst experience in this store/business. We bought a king bed with a flexible base and the flexible base doesn't match the bed. Anyway they sold us both and never advised it was the wrong one. The installation was really bad also because they didn't realize it was the wrong base and just gave us the supports for the base and put it on top of the base. When using the vibration settings it makes a horrible noise and it is not supported. We put a claim the same day but had to wait a few weeks for an inspection. The inspector put in the report that the base was the wrong one. But the company keeps saying that by "policy" we cannot return the base. It has been almost a month and still te issue continues. We have been swapping between the store and customer service and nobody takes responsibility of their mistakes. Their solution is to change the bed and the night stands instead but not the base they sold us wrong in the same place. Also they send the bed with a missing piece and never told us. Once we realized the same day and called them they said the piece had a lead time and they were going to sent it later. So they probably new it was missing. Our hole experience has been horrible like if they are trying to steal us in our face. A month later still waiting to see who can help after talking to multiple associates, managers and supervisors.

The City Furniture store in Doral is very nice, with wide variety, and internally connected to Ashley Furniture so it's very convenient. Josh Verde, the salesman, was very helpful in finding and measuring the furniture I needed according to the available space I have. He was very professional and knowledgeable.

I would definitely recommend this store. Angel, the associate who helped us was very professional and attentive, he made sure we find exactly what we were looking for.

The furnitures are beautiful and comfortable and the staff very kind and sweet.

I went to Ashley Doral, I had a wonderful experience. Danny, the seller, was very patient to my daughter and I. I recommend this guy also the store.

I bought a bed in June; However, when it finally arrived I realized it was not the bed I purchase at the store. After multiple cancelled deliveries, having to pay extra to exchange the bed, and terrible customer service I decided to return the bed. That became a whole new problem because their inability to commit to the dates they set for pickups and always cancelling. The bed was finally picked up on 7/8 (headboard, rails, footboard). However I have not receive a full refund yet. They gave me half of the money back. Francisco Chung the man "helping" me has been absolutely clueless about the pickups and deliveries. He has taken no accountability about the multiple mistakes during the whole process, and has been incapable to remedy any of the situation. He knows the bed has been sent back and he is trying to be shady about the refund. I want a full refund, so I can move on and never have to interact with anybody from this shady company that tries to steal money from their customers. This has been two months of back a forward between me and Francisco and nothing has been done properly. This company and their staff are incompetent.

Store customer service by Andres was excellent,very patient and understanding to our needs.

My boyfriend and I bought a bed frame including the storage areas and the headboard plus a desk and some accent tables. Customer service was very bad from the start. Nobody would help us, or acknowledge us. Even after selecting the items and trying to get the attention from any employee proved to be a difficult task. We went to the front, and even after saying hello to the two ladies at the door they wouldn’t even look up from their phones. Finally we found a group of employees and asked if anybody could help us. They didn’t seem too excited about it, but Francisco Chung reluctantly came and help us purchase the items we selected. He said the bed would arrive at the end of the month and that he was giving us a discount; however the bed was cheaper on the website. So it seemed like he was just trying to scam us. After a month the bed arrived; however it wasn’t the bed we wanted. After contacting Francisco about it, he was dismissive and unprofessional. We mentioned the price difference between the website and the store, and the fact that we received the wrong bed. We paid more money to get the bed we wanted, and after two failed deliveries; we decided to request a refund and send the wrong bed back. Extremely disappointed with the experience. Mistakes happen; however is was the lack of respect and care and general dismissal of our problem that made us not want the bed. They couldn’t even apologize. We should’ve paid attention to all these bad reviews and go somewhere else. Now we are just waiting to get our money back, and for them to pick up the bed. Francisco Chung scheduled a pick up for the wrong bed he sent us for Friday July 8th; However we have been notified once again that they need to re-scheduled that. My boyfriend and I both work in the hospitality industry which means our schedules change a lot. We work long shifts and it’s upsetting that we constantly have to cancel plans on our days off for the “schedule deliveries” or “schedule pick ups” and for them to constantly get cancelled or re-schedule. This shows the lack of respect they have for the customers and their time and once again how they are trying to scam us from out money. Lack of respect from the sales people like Francisco and lack of respect from Kate the person replying to all the reviews.

Francisco Chung scheduled a pick up for the wrong bed he sent us for Friday July 8th; However we have been notified once again that they need to re-scheduled that. My boyfriend and I both work in the hospitality industry which means our schedules change a lot. We work long shifts and it’s upsetting that we constantly have to cancel plans on our days off for the “schedule deliveries” or “schedule pick ups” and for them to constantly get cancelled or re-schedule. This shows the lack of respect they have for the customers and their time and once again how they are trying to scam us from out money. Lack of respect from the sales people like Francisco and lack of respect from Kate the person replying to all the reviews.

My boyfriend and I bought a bed frame including the storage areas and the headboard plus a desk and some accent tables. Customer service was very bad from the start. Nobody would help us, or acknowledge us. Even after selecting the items and trying to get the attention from any employee proved to be a difficult task. We went to the front, and even after saying hello to the two ladies at the door they wouldn't even look up from their phones.Finally we found a group of employees and asked if anybody could help us. They didn't seem too excited about it, but Francisco Chung reluctantly came and help us purchase the items we selected. He said the bed would arrive at the end of the month and that he was giving us a discount; however the bed was cheaper on the website. So it seemed like he was just trying to scam us.After a month the bed arrived; however it wasn't the bed we wanted. After contacting Francisco about it, he was dismissive and unprofessional. We mentioned the price difference between the website and the store, and the fact that we received the wrong bed. We paid more money to get the bed we wanted, and after two failed deliveries; we decided to request a refund and send the wrong bed back. Extremely disappointed with the experience.Mistakes happen; however is was the lack of respect and care and general dismissal of our problem that made us not want the bed. They couldn't even apologize. We should've paid attention to all these bad reviews and go somewhere else. Now we are just waiting to get our money back, and for them to pick up the bed.Francisco Chung scheduled a pick up for the wrong bed he sent us for Friday July 8th; However we have been notified once again that they need to re-scheduled that. My boyfriend and I both work in the hospitality industry which means our schedules change a lot. We work long shifts and it's upsetting that we constantly have to cancel plans on our days off for the "schedule deliveries" or "schedule pick ups" and for them to constantly get cancelled or re-schedule. This shows the lack of respect they have for the customers and their time and once again how they are trying to scam us from out money. Lack of respect from the sales people like Francisco and lack of respect from Kate the person replying to all the reviews.The picture is us telling them when to pick up on Friday and Francisco ignoring us once again and not even replying to us for 3 days. When it clearly shows Friday was available when he texted us on the first place.

My boyfriend and I bought a bed frame including the storage areas and the headboard plus a desk and some accent tables. Customer service was very bad from the start. Nobody would help us, or acknowledge us. Even after selecting the items and trying to get the attention from any employee proved to be a difficult task. We went to the front, and even after saying hello to the two ladies at the door they wouldn’t even look up from their phones. Finally we found a group of employees and asked if anybody could help us. They didn’t seem too excited about it, but Francisco Chung reluctantly came and help us purchase the items we selected. He said the bed would arrive at the end of the month and that he was giving us a discount; however the bed was cheaper on the website. So it seemed like he was just trying to scam us. After a month the bed arrived; however it wasn’t the bed we wanted. After contacting Francisco about it, he was dismissive and unprofessional. We mentioned the price difference between the website and the store, and the fact that we received the wrong bed. We paid more money to get the bed we wanted, and after two failed deliveries; we decided to request a refund and send the wrong bed back. Extremely disappointed with the experience. Mistakes happen; however is was the lack of respect and care and general dismissal of our problem that made us not want the bed. They couldn’t even apologize. We should’ve paid attention to all these bad reviews and go somewhere else. Now we are just waiting to get our money back, and for them to pick up the bed. Update 7/6: Francisco Chung scheduled a pick up for the wrong bed he sent us for Friday July 8th; However we have been notified once again that they need to re-scheduled that. My boyfriend and I both work in the hospitality industry which means our schedules change a lot. We work long shifts and it’s upsetting that we constantly have to cancel plans on our days off for the “schedule deliveries” or “schedule pick ups” and for them to constantly get cancelled or re-schedule. This shows the lack of respect they have for the customers and their time and once again how they are trying to scam us from out money. Lack of respect from the sales people like Francisco and lack of respect from Kate the person replying to all the reviews.

Excelente

Very great service and attention by Daniella. She helped me in choosing my new couch and bed frame for my first apartment. She was extremely knowledgeable about bed styles/dimensions and comfort level of various pieces of furniture. Amazing experience and she made this new transition of moving easy and smooth

This is a review based on the horrible customer service we received. Everything at the show room and the moment of purchase was excellent and all the staff was amazing. The problem comes at the moment of delivery. We had previously experienced a problem with our bedroom set and were offered to have it exchanged. After picking out a new set and setting a date for them to come pick up the old set and drop off the new one we made sure to specify that it was important for it to be done the same day since they were going to take our mattress and bring a new one and if they came in two different dates we were going to be left with no place to sleep. The morning of the pick up and delivery came and once they got there they took all the old furniture and advised us that an other truck was coming in about 4 hours with all our new stuff (they took our old mattress). After waiting for the 2nd truck to arrive they came build our new bedroom and started walking out to leave. NO NEW MATTRESS! They looked at us and had no idea what we were talking about. They contacted us with the customer service were no one was able to help or acknowledge the mistake. After being transferred several times and arguing with several departments they said the only thing they could do was set up a re-delivery date which would take two days. We were forced to sleep on air mattress for two nights. I am a person diagnosed with fibromyalgia which causes extreme pain in my back that's why it's important the mattress where I sleep. It was two horrible nights caused by a reckless mistake.

Ashly never delivered the bed after 4 months, terrible customer service! They are not even able to cancel an order! You have to deal with 2 websites for just 1 order: Ashley and City Furniture and neither of them are able to solve the problem! Most terrible experience in my life!!! Never again Ashley!

(Translated by Google) The seller Marvin is a super good seller, he explains in detail each product that is asked of him since he has a good knowledge of his work, super good customer service l (Original) El vendedor Marvin es súper buen vendedor explica al detalle cada producto que se le pregunta ya que tiene un buen conocimiento de su trabajo súper bien customer service l

If I can give less stars I would. My mom bought her dinning room set from Joe Robinson at the Ashley’s Furniture at 1450 NW 117th Pl. The furniture arrived and the chairs she ordered were incorrect. She called Ashley’s to talk to him and he couldn’t be found and a girl took her message. Joe never returned her call, then we went to Ashley Furniture to speak to him in person, about 5 different people tried reaching him to help us and we waited over an hour waiting for him. He never showed up. The 6th employee approached us, to let us know that he is on break and doesn’t know when he’ll be done & I repeat we were there for over an hour waiting for Joe Robinson. So if you guys do decide to use Ashley’s Furniture for future purchases and go to the 1450 NW 117th Pl location. Make sure you DON’T get assisted by Joe Robinson. It’s clear he only cares about the sale than the customer service. You will get an incorrect item and never be able to fix the issue. My mom spoke to a total of 7 Ashleys employees and non could help her, ESPECIALLY Joe Robison.

Did not seem to interested in our needs.

Large modern store with lots of room for all displays of furniture and accessories. Selection is varied and complete. Good for store browsing and viewing prior to purchase.

I loved the experience of shopping here, they have many options to choose from and the service is excellent. Lilia Nivia was our advisor, I recommend her 100%

(Translated by Google) I bought a table with 4 chairs and today would be the delivery, I have spent the whole day at home waiting and they have never arrived, now they tell me that they are going to have to reschedule the delivery, I do not want anything, that they return my money that It was not little and I paid them in one go, to collect if they are fast, but very bad service, now I am calling to get my money back and they do not answer (Original) Compre una mesa con 4 sillas y hoy sería el delivery, me he pasado todo el día en mi casa esperando y nunca han llegado, ahora me dicen que van a tener que re programar el delivery, no quiero nada, que me devuelvan mi dinero que no fue poco y se lo pagué de una, para cobrar si son rápidos, pero muy mal servicio, ahora estoy llamando para que me devuelvan el dinero y no contestan

Great service with Lilly!!

absolutely horrible! 5 deliveries later, I only have random pieces of a bedroom set, some of which are damaged! 3 of these 5 deliveries have been no shows (1 of which was to deliver a matress protector... yes, a huge truck and a whole day lost for an item that can be shipped). Now I'm stuck waiting for someone to come fix the pieces that were delivered broken. Went to the store, only to be lied to and told the manager had an emergency and left (the manager walked by shortly after...) I will never shop at this place again! don't waste you time here. Go to rooms to go or macys.

(Translated by Google) It is good but the furniture is not my style (Original) Es bueno pero no es mi estilo los muebles

The worst experience in buying furniture my children have been sleeping on the floor for 5 days because I said about their beds trusting in this furniture store and my beds never arrived on the day of the Deliveries and after 7 days they arrive incomplete and nobody knows anything in customer service is child abuse what Ashley is doing to my children I do not recommend buying here

It is a nice place but I had an uncomfortable experience with the seller who ask me at the door what I was looking for and started searching in his tablet to show me products that where not in stock. Even when I repeated my desire to see all they have in store, the seller didn't pay attention, too much concentrated in show products that I can not see in person. Finally we started walking the store but at some point he left us alone when he realized that we probably were interested in something from a different department. We left the store without find that department, so they lost a potential buyer.

(Translated by Google) What a good store the best for the house (Original) Que buena tienda lo mejor para la casa

In my opinion, not many options to choose from. Some of the furniture wait time is 3 to 6 months.

They have nothing in stock you have to wait months to get your products. I ordered a bed room set and everything came on different days. When my last item arrived which was a night stand it came damaged. Now my sales rep named “Dinorath” is no where to be found. She’s been dodging my messages and I’ve heard nothing about my missing night stand. Avoid going to this place, not only do they overcharge they have nothing in stock, sales reps are unprofessional and as soon as they get the sale they disappear on you.

Juan Pablo “JP” definitely best sales rep ever!! Highly recommended!!

JP González was extremely helpful and friendly. If you want to find exactly what you need ask for him! 100 % recommend.

(Translated by Google) Horrible experience. Salespeople Andrés Ramírez and Francisco Avelar Ascencio have a very bad attitude when it comes to dealing with customers. (Original) Horrible experiencia. Los vendedores Andrés Ramírez y Francisco Avelar Ascencio tienen muy mala actitud para tratar a los clientes.

Pretty much giving up on Ashley furniture. Got an incredible electric sofa, exactly the one that I wanted. It lasted only a few months before the internal mechanics started failing. The metal feels like it began warping, and when reclining, It tilts to the right and pulls away from the sofa. The metal bar then scrapes against the floor. Call customer service and they sent someone to come look at it. I asked them to look at the opposite side as I felt it was beginning to do the same thing. They told me that that side was fine, however I needed to replace the metal structure on the opposite side. They ordered a part and told me I'd have it in a week or so. We're going on well over a month. A couple weeks into the wait, the opposite side failed. Just as I thought. Called and was finally able to get a hold of someone. It took four or five tries and countless hours of waiting on hold. I sent them photos and they told me they were going to go ahead and see if the part could be ordered as opposed to waiting to have another technician come out. I was sure the parts to the opposite side would be here within a couple weeks. Well, that was 3 weeks ago. Still no parts and still no call back from the rep telling me if parts would be ordered. At this point, this sofa is unusable and the biggest waste of money I've ever had. Do yourself a favor. Stay away from this place. At this point, I feel like I throw my money away with no recourse. I would call to speak to customer service, but really don't feel like waiting on hold for another couple hours with no promise of actually speaking to someone.

Nothing like is used to be in quality and service Ashley or City Furniture. They had a name why wastes so much money of commercials instead of service and quality. A happy customer is your best friend.

They don't have what you need

They basically scammed my mom,she waited three months for a couch and when it got here,it was missing a piece.they never told her anything about the pice and is now making her pay 200 dollars!worst costumer service ever and you shouldn’t waste your money here.

Paul the saleperson it was very attending very polite the best.

Tienen muebles para todos los gustos, me atendió la Srta. Eda de manera excepcional, los felicito

Pregunten por Mónica. Ask for Monica. The best!

But!!!!! they must has more imventory

Expensive for cheap furniture

(Translated by Google) Excellent attention, very friendly people, great variety of furniture, dining tables, high prices and high interest rates! (Original) Excelente atención, Personas muy amables, gran variedad de muebles mesas comedores, precios altos e intereses altos!

I wouldn't even give this store a start bc they don't deserve it but I guess I don't have an option. This people offers or better said sells you a service package to have a person come out to your home and help you with the decorations of Your house. Here I am 4 months down the road and am still waiting for someone to send me the 3 different options (ideas) that they offer when you buy the service. I went back to the store and spoke to the manager and she said that there's nothing she can do because they hire a third party company. So no money back no service done and no one asnwers the customer service number. Keep up the good work Ashey team that's what I call customer service !!!

(Translated by Google) Very bad attention, the manager jenny does not solve anything, they tell you a date and it takes 6 more months of the date and still they do not deliver, I had to cancel 2 purchases since none ever arrived (Original) Muy mala atención, la manager jenny no da solución a nada, te dicen una fecha y se tardan 6 meses más de la fecha y aun así no te entregan, tuve que cancelar 2 compras ya que ninguno llegó nunca

Yes my friends did my shopping looked around got my furniture. And at the same time I was charging my electric Nissan leaf car. They have six stations it was the best experience ever I hope they have this every where are you shop!!!

I wouldn’t even given a one star bc they don’t even deserve it, when we walked no one greeted us they just look at us and kept watching there phone. As we walked there were 5 employees talking and no one asked if we needed help. When we found the patio that we were looking for we asked someone that passed by if they can call someone and they said yes. We waited 30 min and no one showed up. As we were leaving we saw 5 employee talking to each other. And two employee in the entrance using there phone. Very disappointed!!!!!

Worse buying experience ever! I've put in several claims following all their policies. You do your part, but they wont do theirs. Hold times on the phone over 2 hours. Don't waste your time or money. Trust me, they are the worse furniture store alongside City Furniture (same place). They are very friendly to start, but good luck after that. Worse customer service in the industry. You'll get the worse fabricated furniture. Stains, rips, discoloration, sagging, uneven finishes, you name it. You'll pay a pretty penny for their sets and pieces, but good luck when you receive them. They are still missing a piece that they claim has been "delivered" alongside pending claims that haven't been resolved.. See pics.

Terrible service.

Don’t waste your time coming to this store even if you might be paying a bit cheaper than another place. Once they take your money they could care less about the delivery process and how it affects you. First, a delivery truck showed up to my house one day without me even confirming with anyone or talking to anybody if i was going to be home or not. Then the second time when we agreed on a date, they called me 30 minutes before they were supposed to arrive and asked me if I knew that the bed was not included in the items available for delivery which i found absurd because i had called 3 days prior to make sure every item was available for delivery because I did not want 2 separate delivery dates. I had emptied out my entire room and my whole house was a mess for no reason because why would i want an entire room set with no bed. I called and spoke with a manager named Benny and he said that the following week everything was set to be available but however he could not guarantee that all the items would even be available by that next Sunday because as the people are loading the trucks each day it could be that any item goes on backorder again. The next week approaching the day of the delivery I emailed to confirm if everything was available and my sales rep said that everything was available except one item which once again was inconsistent with what the manager Benny told me . I agreed because it was not the bed that was missing. The delivery day came and the men delivering the furniture told me before he unloaded everything that the headboard and the footboard of the bed is broken and that he could install it and i can order a new set or if not he cannot install the bed. I went back to get a refund and they couldn’t even refund it back on my card and gave me a bunch of excuses. These people do not care at all about you after you spend your money. Don’t waste your money and more importantly your time on this place.

Very bad customer service. I’ve received a broken nightstand twice now, and they do not return the money

Wow...people.. this is an enormous store with tons of variety... I am still in shock for the prices... I had the privilege that the person who assisted me had an amazing patience.. look for Indira, she was the star of the day!!

Nice big store, courteous staff, plenty of parking unfortunately they didn't have what I was looking for. That's life.

Yes I do remember Ashley Hone Store!

Very big store and lots of selection

Out standing

(Translated by Google) nice furniture (Original) bonitos muebles

Changed my review 👎🏻👎🏻👎🏻👎🏻👎🏻. This tells you everything. Shoppers beware when buying from their partner.

Partnered with City Furniture (towards the left side) this Ashley Furniture store had more of a rustic / country feel to their offerings. The sales staff didn't bother us as we looked at all of their merchandise, first and second floors. They have a lot of nice items at premium prices, and lots of options. I liked the bedding here, more than at City Furniture.

Difficult to find what we were looking for. Two employees were wearing mask under their nose. One when ask for help pretended not to hear and walked away. Prices for items difficult to find if at all

They are a fraud, they offer a rebate and wash their hands after that. I have been for 2 months trying just to get a voucher to claim my rebate and nothing but crickets. 3 Times they have said we are checking up on it and we will call you back. The state should open an investigation. This is plain bait and switch, fraud, INCOMPETENCE call it what you will

Updated March 4, 2021. Ashley/CIty Furniture did finally make amends and make this right. Still not so pleased that it took a review to get the problem resolved, but they have come through with customer service after the complaint in the end. Original Post: I have always thought of Ashley as a good store. Fair warning, they do not accept returns. Even when they are at fault. The chair came with no hardware. Their solution was to wait until April for something I bought because it was available today. Then their solution was for me to go to Home Depot and buy the hardware myself. As if Home Depot carries their stuff. Ultimately after 3 hours on the phone and another hour driving back to the store I was able to get a solution but it was not at all a happy ending for me. The customer service says they have a no return policy. The manager of the store says that only customer service can authorize a return. Don’t bother trying. Ashley and city furniture seem to prefer you just buy from Amazon where you can get a hassle free return if there is a problem. Very disappointed in a company I used to do business with. But no more.

(Translated by Google) Excellent, good quality furniture and a professional sales staff. (Original) Excelente, muebles de buena calidad y un personal profesional en ventas .

This place is terrible. We tried to buy a sofa and they changed the listed price on us. and after the salesman called two different managers they still wouldn't honor the price that was listed right in front of them. They kept saying that the sign wasn't updated. Stay away from this place!

Very friendly and attentive staff! Beautiful showroom with a huge variety of products to browse. Also - super clean and very on top of COVID restrictions.

First and Last time.Buyer be ware they will promise you all kind of stuff and then ignore you .The premium delivery service is a scam .They dont check stuff before they ship like the contract says it will .Customer service is a joke. 1 plus hours waiting and nobody pickes up. Called store twice and ask to speak to my salesperson. Twice they said she will call you back and never did . Only delivered part of my delivery.I had to personally drive to store to cancel my order.They did not even apologised. You want to cancel ok sir.What has happened to this once great Company

Good customer service great products.

I am very happy with my recent purchase of Tempurpedic Luxe Breeze, it’s so comfortable. I was having trouble choosing the right one but Luis Villanueva pointed me on the right direction, was super friendly, and just overall very helpful.

I bought a chest drawer November 15,2020. The chest drawer arrived defective and I immediately informed my sale associate, which he immediately submitted the claim for me. He has been amazing. The next day the repair department was calling me to either exchange, send a technician or offer a discount on the drawer. I wanted a replacement because I really like the drawer. December 5, 2020 my replacement came in and once again it is defective. I immediately let my sale associate know and he submitted the complaint once again. Today marks one week since my sale associate submitted the complain and no one has called me. I don’t think is right that a customer need to be calling constantly to check when her replacement will becoming or if they will replace it. I’m super disappointed because I have been waiting on the phone for the past hour just to speak to someone regarding my drawer. My sale associate response fast and cares for his customers. I wish Ashely/Citi would care more about there customers. And I am still waiting on the phone.

The service is horrendous, received the furniture damaged, they are supposed to replaced and send a new piece on Saturday November 28 and I received a call from the customer service today letting me know that I have to wait until December 31st to received the new furniture because it is in backorder, I already paid for it and now have to wait that long, stay await from Ashley and City Furniture it is not worth it to waste your time and money there.

Horrible experience purchasing and picking up furniture here. I bought an outlet display item and was explained that it&'d be ready for pick up next week. No issue with that, until I call the store to let them know of the day I&'d be arriving. First off, the phone rings until you get to their voicemail. The few times they pick up the phone, they are unhelpful and do not know what they are doing. On numerous occasions I was told that my couch would not be ready until long after I was told originally. Further, the day I go to pick up the item, I received no assistance. I explained I was there to pick up the couch and was immediately told to wait and that they would look for the person that sold me the couch. Not sure why they would need to get the sales person. After taking so long, the person that greeted me said he was unavailable and that we (person I came with) can get it. Mind you, my couch was on the second floor. I asked if they can please have their employees bring it to my car or at the least downstairs. The woman&'s response who had been barely assisting mocked in her response &"that&'s what you get when purchasing from outlet.&" My frustration grew with her as well as the whole staff. I went up with help to get the couch I already paid for and brought it downstairs. I will not be returning as a customer to this location.

Beautiful...

Andrea is the most amazing salesperson I've ever had. She even called me after delivery to see if I was pleased. Would buy direct from her again! Our furniture is beautiful and the delivery was top notch. I am extremely satisfied the entire process. Great company!

it is the worst furniture store in florida..many hidden fees .. not entitled to anything buy elsewhere

Very big an a lot of variety, modern looks and affordable prices

Absolutely excellent experience with this place. Everyone was very nice and welcoming. Super helpful I will definitely go again.

The social media team did contact me and offer to fix the problem. They since called me to remove my review. I told them I wouldn&'t remove my review but I will update my review to say they did handle the Situation.

If I could give it negative stars I would! Horrible customer service and the warranty is even worse! Bed broke! It’s over six weeks waiting for them to repair it and now they told me that we have to wait another 4 weeks! And they don’t care! Go spend your money elsewhere - they don't care about their customers.

Great Service overall. Associates have good products knowledge. Showroom is clean and organized. As well as visually appealing. I would definitely come back to shop

My wife bought furniture for her cousin overseas and the order got there minus 4 legs. The sales rep said she would help. Still waiting more than a month later for the legs on a sectional. So much for service!!!!! They later wrote on google to send an e mail. Everything would be fixed it's been quite a few months and same. Nothing. I less than believe in this people as time passes by, too bad there aren't negative numbers of stars because my review would now be completely negative numbers, just don't know what would do them justice.

Don't recall who my sales rep was but he was not listening to my needs and was just showing what he wanted to show us. I guess being a sales rep myself my expectations are higher so its best to go and look around and once you find what you like then ask for help.

The experience online and with customer service couldn't have been better!

Great selection. Paul "The Brazilian" is a knowledgeable, professional salesman.

Working with City Furniture&'s customer service has been a headache! In the future, I&'ll stick to buying things from them that I can carry out of the store.We bought a table and sectional from here (Ashley next door but it is ran by City Furniture) and had problems with both. They called and confirmed delivery of our table and chairs and let us know they had also reserved the elevator for us. We were so impressed with the service for a moment EXCEPT on the day of delivery, they showed up with only chairs. The delivery people said that at the last minute, the warehouse told them they didn&'t have the table yet. After receiving nothing helpful from customer service, I cancelled the table with them, ordered the exact same one (Ashely Centiar Marble Round) on Amazon and got it within a few days! Second our sectional chaise was delivered almost a month after ordering and it arrived bent and damaged. Not to mention that we have to wait a few more days to receive the actual sofa. When we called customer service, they informed us we would have to pay premium delivery prices in order for them to come up and remove the item that they damaged. We also need to wait almost two weeks for them to bring the new chaise. We understand things may be delayed because of COVID but the lack of care and service has been terrible. You may pay more somewhere else but it will be worth it.

Working with City Furniture's customer service has been a headache! In the future, I'll stick to buying things from them that I can carry out of the store.We bought a table and sectional from here (Ashley next door but it is ran by City Furniture) and had problems with both. They called and confirmed delivery of our table and chairs and let us know they had also reserved the elevator for us. We were so impressed with the service for a moment EXCEPT on the day of delivery, they showed up with only chairs. The delivery people said that at the last minute, the warehouse told them they didn't have the table yet. After receiving nothing helpful from customer service, I cancelled the table with them, ordered the exact same one (Ashely Centiar Marble Round) on Amazon and got it within a few days! Second our sectional chaise was delivered almost a month after ordering and it arrived bent and damaged. Not to mention that we have to wait a few more days to receive the actual sofa. When we called customer service, they informed us we would have to pay premium delivery prices in order for them to come up and remove the item that they damaged. We also need to wait almost two weeks for them to bring the new chaise. We understand things may be delayed because of COVID but the lack of care and service has been terrible. You may pay more somewhere else but it will be worth it.

(Translated by Google) The biggest disaster in life with this store. It was a nightmare. I do not recommend anyone to buy here. I bought a bed and the day of delivery it came incomplete. Which is why they didn't put it together. After losing 4 hours of work waiting for them at my house. I went to the store and they gave me delivery for the other day. I was waiting by the door of the house since 8 am and at 11 I called and they told me that I had come and I was not, which is a lie. No one knocked on the door, and no car came. Call again and I'm still waiting for delivery. It is a total lack of respect. The only good thing about all this was the professionalism of one of their managers Zoe, who was very good. However, dissatisfaction with the store and the ashey and city furniture brand is enormous (Original) El mayor desastre de la vida con esta tienda. Ha sido una pesadilla. No le recomiendo a nadie comprar aqui. Compre una cama y el dia del delivery vino incompleta. Por lo cual no la armaron. Despues de perder 4 horas de trabajo esperándolos en mi casa. Fui a la tienda y me pusieron el delivery para el otro dia. Estuve esperando al lado de la puerta de la casa desde las 8 am y a las 11 llame y me dijeron que había venido y yo no estaba, lo cual es mentira. Nadie toco la puerta, y tampoco vino carro alguno. Llame de nuevo y todavía estoy esperando el delivery. Es una falta de respeto total. Lo único bueno de todo esto fue el profesionalismo de una de sus gerentes Zoe, que se porto muy bien. Sin embargo la insatisfacción por la tienda y la marca ashey y city furniture es enorme

DO NOT BOTHER COMING !! I made the mistake of having Mexican before coming to this store, for my disgrace I had to use the bathroom since my stomach was not feeling so well... their bathrooms weren't working... I asked them to let me use one of the toilets they had for sale and they treated me so rudely and said no. I ended up crapping myself!!! UNBELIEVABLE!! So rude, I should of had crapped on their living room set.

(Translated by Google) Before buying at Ashley Furniture and City Furniture you should take into account something that SELLERS DO NOT SAY and that is that YOU CANNOT RETURN THE FURNITURE and YOU ONLY HAVE 3 DAYS TO RETURN THE ACCESSORIES. In my case, I ordered 3 wall pictures, they placed the order for 4, I received only 2 and in their system it was as if I had received 3. Very dissatisfied for hiding information from the seller and the company policy. I recommend being careful when you sign because when I complained they told me that they would not return anything to me because I had signed their policy. Before buying at Ashley Furniture and City Furniture you should take into account something that the SELLERS DO NOT SAY and that is that YOU CANNOT RETURN THE FURNITURE and YOU ONLY HAVE 3 DAYS TO RETURN THE ACCESSORIES. In my case, I ordered 3 wall paintings, they placed the order for 4, I received only 2 and in their system it was as if I had received 3. Very dissatisfied for hiding information from me by the seller and by the company's policy. I recommend that you be careful when you sign because when I complained they told me that they would not return anything to me because I had signed their policy. (Original) Antes de comprar en Ashley Furniture and City Furniture deben de tener en cuenta algo que los VENDEDORES NO DICEN y es que NO PUEDES DEVOLVER LOS MUEBLES y SOLO TIENES 3 DIAS PARA DEVOLVER LOS ACCESORIOS. En mi caso ordené 3 cuadros de pared, me colocaron la orden por 4, recibí solo 2 y en su sistema estaba como que habia recibido 3. Muy insatisfecho por ocultarme información por el vendedor y por la póliza de la compañía. Recomiendo tengan cuidado cuando firmen porque cuando les reclamé me dijeron que ellos no me devolverian nada porque yo habia firmado su póliza. Before buying at Ashley Furniture and City Furniture you should take into account something that the SELLERS DO NOT SAY and that is that YOU CANNOT RETURN THE FURNITURE and YOU ONLY HAVE 3 DAYS TO RETURN THE ACCESSORIES. In my case, I ordered 3 wall paintings, they placed the order for 4, I received only 2 and in their system it was as if I had received 3. Very dissatisfied for hiding information from me by the seller and by the company's policy. I recommend that you be careful when you sign because when I complained they told me that they would not return anything to me because I had signed their policy.

Im very happy with my entire experience here. The quality of the furniture is great and the delivery and assembly couldn’t have gone better. My salesperson, Andrea De Telecemian, was exceptional. She took her take to help me get the best deals and made great suggestions.

I was 1 hour standing in front of the bed waiting for help and when I went to look for it they treated me in a very informal way, I do not recommend them to look for another that if they can help you and be more courteous, they will have to eat the store because with that attitude they will not sell anything

No one there wants to work unless they're getting a commission off you. My husband drove to this location to pick up 2 lamps we paid for, says ready for pick up, and when he gets there, no one knows anything, no one wants to help you because they werent the person that sold you the goods, and no one even attempts to help you. Standing there for 10 minutes waiting for someone just to acknowledge you. You call customer service and youre on hold for over an hour. No one wants to work! Terrible experience and service all around for the money spent. Not a good look.

After one below average in store experience at the Sawgrass location and one poor online experience I decided to try one last time to purchase a sectional online. Turned out third time was a charm because I got Andrea Telecemian. She. Is. Phenomenal! She was attentive, thorough, created hand drawn drafts of my room layout, digital drafts, was patient, and didn’t mind all my questions regarding pricing and discounts. She totally carried the failures of other salespeople and turned my negative experience into a stellar one. If my purchase delivers as great as Andrea I will be happy for many years to come!!!

Andrea was SO extremely helpful and was able to get our couch delivered sooner than expected, and also followed up after. Thank you! We are already enjoying our new furniture and loving it!! Will definitely be back! :)

I had a wonderful experience at this location. My saleswomen Joceline Vindell was very helpful and professional. I have recommended this one to many people and I will be coming back in the future.

Had Andrea handle my order, although there was a minor issue with the delivery, she helped make things right. Any company can sell you stuff, but the true test is if something goes wrong how do they handled it? Well, the 5 stars says it all.

This is my second purchase from Ashley Furniture and besides being in love with the furniture I have totally fell in love with my sales associate ! She has literally done everything for me from setting up account ordering pieces and having them sent out to me. If it wasn’t for her I wouldn’t order anything. Everyone please find and work with Andrea de Telecemian only❤️

Edit: I received a call from customer service and they were able to help me out. Great customer service

Avoid this store. I walked in and, while there were two salespeople at the front, I wasn&'t even greeted. Salespeople walked past me and clearly saw I was sitting on furniture and checking out various pieces, and no one even bothered to acknowledge me. Maybe they figured I was too young and wasn&'t actually going to make a purchase. Little do they know I have an entire apartment to furnish. I walked right out.

Horrible customer service and they trick you and tel you whatever just to get the sale

All the furniture is very cheaply made. The Dining tables are mostly some sort of plastic. Not worth the money at all. Most of the furniture that was in showroom was already chipped or cracked.

This location has the best selection with the friendliest associates in Florida . The Doral store is absolutely beautiful, you feel like exploring the entire store even after you have seen what you came for . The city furniture is in the same building and makes it seamless to scroll the huge complex. This is a one stop store for all your furniture needs with prices equal or below any other store in Miami. I'm done going from store to store only to end up in Doral for the best selection with quality furniture at the best prices.

I order a sofa on 6/9/2020. I was told I would have it on 7/15/2020. When I called to check something on 7/13/2020 I learned I would only be getting 1 piece of the 4 items I order. The other 2 parts are on back order. One would be here maybe 7/20 and the other maybe on 8/29. I never received a phone call from anyone about this. When I started questioning it and it was just excuse after excuse. I asked for a manager to call me. The manger never did. I called back 3 times and each time the manger was busy. I finally was able to cancel the whole order. The lack of communication and the way this whole thing was handle was unprofessional

(Translated by Google) I made a purchase in the month of January 2020, the seller Lourdes told me that for the purchase she had a discount of $ 60.00. I was approved for a credit card for financing. In recent days an invoice with a payment date of July arrived with a note "promotion expires soon". Oh surprise I went to the store with a manager who did not give any solution to this situation because he had received a discount of $ 60.00, the famous credit card has an interest of 29.99%. Said invoice total is to pay 6 months, there are errors in the collection of my personal data and I must absorb all irresponsibility on the part of their employees. Before doing any business with this company, I recommend verifying the personal data and conditions of said card. My experience would not buy again. (Original) Hice una compra en el mes de Enero del 2020, la vendedora Lourdes me dijo que por la compra tenia un descuento de $60.00. Me aprobaron una tarjeta de crédito por la financiación. En días pasados llegó una factura con fecha de pago Julio con una nota "promoción vence dentro de poco". Oh sorpresa me dirigí a la tienda con un mánager el cual no dio solución alguna a está situación porque había recibido un descuento de $60.00, la famosa tarjeta de crédito tiene un interés de 29.99 %. Dicho total de la factura es pagar a 6 meses, hay errores de ellos en la recopilación de mis datos personales y debo absorber toda irresponsabilidad de parte de sus empleados. Recomiendo antes de hacer cualquier negocio con está empresa verificar los datos personales y condiciones de dicha tarjeta. Mi experiencia no volvería a comprar.

I was greeted by a salesman and told him what I wanted. He took me around the store and showed me various living room sets. He was very courteous and knowledgeable of what was on display. Excellent service

Absolutely amazing service! Worked with Andrea to process multiple online purchases through the easy to use chat box. Andrea went over and beyond to help me out with my purchases! I could not have had a better online purchasing experience!

I haven't received my furniture that I purchased here this past Saturday, but I have to say, I had a very positive experience with the sales reps and manager at this location. They were very patient, accommodating, and made my transaction very simple. I worked with the sales rep named Brian Leardi. He was so great and I am happy I came in to purchase the furniture with him, versus purchasing online. Hopefully, the delivery goes smoothly. But, so far so good. I do see myself coming back to purchase more furniture in the future. I will be coming back to this location too. Thank you all!

Very good place to buy furniture in Miami.

Good furniture selection.

Went to the new location in Doral and it was great. Our sales associate, Andrea, greeted us and dhowed us the types of sofas we were looking for. There was no pressure to buy from her. She also took the ti.e to acknowledge my little ones when they kept interrupting with questions. Andrea was great!!! The store also has a very good selection. Thank you for making our experience fun.

Great place to find deals

Visited this new location today to get some accessories. They have so many trinkets and decorative items in addition to furniture. The store is huge and shared with City Furniture. We found this store to be the nicest we&'ve ever visited from this chain. We were assisted by Hector Arias, who was both professional and friendly. He took care of our purchase and actually assisted my husband in taking them to the car. Great experience!

Visited this new location today to get some accessories. They have so many trinkets and decorative items in addition to furniture. The store is huge and shared with City Furniture. We found this store to be the nicest we've ever visited from this chain. We were assisted by Hector Arias, who was both professional and friendly. He took care of our purchase and actually assisted my husband in taking them to the car. Great experience!

This is my favorite furniture store, not only the quality and style of the furniture is amazing but the excellent service, nice environment and lot of fun at the new store in El Doral.

Top of the line Customer Service !!! Alfredo Conde was very very helpful and very patient throughout the entire process , he is very professional and has great people skills . If you happen to visit the store ask for Alfredo , you will be very happy ! Thanks once again :)

I normally do not leave reviews. However I feel I would be remiss if I didn't share my unfortunate and disappointing experience. I have furnished my home with Ashley's for a few years now and I had an exceptional and personalized experience at the store and all of my furniture has held up quite reasonably and for the most part I was very happy with my purchases.As I am moving yet again I was thinking of going back and finishing my new home with new pieces, but now I have been left with a sour taste in my mouth due to a completely avoidable circumstance. I have all my accounts set up on auto pay so that I will never miss a payment, because my credit is of the utmost importance to me, however at some point in time they changed their billing address and unfortunately I wasn't aware that my payments were not going to the right place. This seems like an easy fix, or so I thought. I called customer service in hopes of rectifying the situation. Unfortunately the representative that was assigned to me ( whose name I will leave out) was very combative, rude and condescending. I felt her attitude very strongly and decided I should speak to someone else because quite frankly I'm not one to argue, especially with a stranger over something that I know can be fixed. Her response to me has left me flabbergasted. She began to get louder and speak over me, over and over again. While I'm not one to argue, I'm also not ok with being treated like a child or like my issue was invalid. So I let her know again that I wanted to speak to someone else since I didn't feel like we were going to resolve anything. She spoke over me throughout the entire conversation, seemingly got too frustrated with the situation before even listening to me once, and dumped me on hold mid-sentence. I never raised my voice at this person and while I did not agree with her, I did treat her with respect which I did not receive back. I spoke to her supervisor and while I know he tried to help, it felt bland and insincere, he didn't really resolve my issue and I don't think he understood how upset I was at the whole experience. I am beyond disappointed with the "customer service" I received and I will no longer be using this company. I feel like like my credit history has been marred by something outside of my control and I felt disrespected by one representative only to be swept away by the next, the supervisor. If you do shop here I hope that you do not get the same treatment I endured.

@AshleyHomeStore If you ever go to the new location off Turnpike NW 12th ST be ready to be profiled and treated as if you have no value going through their financing application process...Mgr: Emmanuel Suarez is ruthless and have no people skills what so ever #poorcustomerservice On the bright-side after. that bad taste this experience left, I went ahead and did the application process myself online and turns out there was never an issue, got approve and was able to get all my options... This left me very unsure as of why is the purpose of coming to a store to facilitate the process of purchase, might as well do everything online and save myself the experience.

@AshleyHomeStore If you ever go to the new location off Turnpike NW 12th ST be ready to be profiled and treated as if you have no value going through their financing application process...Mgr: Emmanuel Suarez is ruthless and have no people skills what so ever poorcustomerservice On the bright-side after. that bad taste this experience left, I went ahead and did the application process myself online and turns out there was never an issue, got approve and was able to get all my options... This left me very unsure as of why is the purpose of coming to a store to facilitate the process of purchase, might as well do everything online and save myself the experience.

@AshleyHomeStore If you ever go to the new location off Turnpike NW 12th ST be ready to be profiled and treated as if you have no value going through their financing application process...Mgr: Emmanuel Suarez is ruthless and have no people skills what so ever poorcustomerservice On the bright-side after. that bad taste this experience left, I went ahead and did the application process myself online and turns out there was never an issue, got approve and was able to get all my options...This left me very unsure as of why is the purpose of coming to a store to facilitate the process of purchase, might as well do everything online and save myself the experience.

Large selection and variety. Wine bar and clean restrooms. Lots of salespeople but they were nice and not pushy

I walked around Ashley furniture during if grand opening. It is a 2 story building with many different showrooms. They have a large selection of furniture to choose from. The furniture is set up as rooms, so it gives you plenty of ideas for your own home.