Ashley Store | Naples, FL 34110
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Naples, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Naples, FL!
Hello, Southwestern Florida! We here at Ashley Naples are excited to join the family of furniture stores in Naples, FL! We know that you have a lot of furniture stores in Naples to choose from, and we’re honored that you’re considering shopping with us. Our team is looking forward to helping you create a beautifully decorated and furnished home.
How to Find Us & When to Visit
While shopping online can accomplish a lot, there are some pieces, like mattresses, sectionals, couches, and armchairs, that you just need to check out in person. Here is where you can find our showroom so you can do exactly that.
Ashley Naples, Florida, is located at 14250 Tamiami Trail N, Suite 1, Naples, Florida 34110.
Our store’s main phone number is 239-254-1632.
We also have a dedicated phone line for customer service inquiries: (888) 882-5436.
Ashley Naples is open seven days a week. On Thursdays, we are open from 10 a.m. to 6 p.m. Every other day, we are open from 10 a.m. to 9 p.m.
Our showroom is about a half-mile northeast of Gateway Shoppes North Bay, on the other side of Tamiami Trail N, in the Marketplace Commons shopping center. If you’re traveling South on 41, turn left onto Old 41 Road and then take the first left (it’s right after CVS). Then, instead of turning into CVS’s parking lot, continue straight on to our store!
How to Find the Perfect Mattress
Finding the perfect mattress is much more about you than our inventory. What kind of sleeper are you? Do you need a very firm mattress, something super plush, or somewhere in-between? Do you share your bed and need motion isolation? Do you prefer memory foam or inner spring mattresses? Our team will walk you through all these questions to help you find the exact right mattress for your needs.
Customer Service, Quality, Selection & Diversity
Everybody is welcome at Ashley Naples, FL. Our team is committed to making sure every person who visits our showroom feels safe and comfortable — not just while shopping in our showroom, but during the delivery process and any customer service calls as well!
Ashley Gives Back!
Ashley isn’t just about profits and bringing you the latest in Modern Refinery. We also care a great deal about social responsibility. At the corporate level, among other projects, we’re helping to fund environmental research to combat climate change and ensure that our products and showrooms are eco-friendly and sustainable.
At the local level, Ashley Naples, FL, runs charity drives, participates in community events, sponsors youth sports teams, and more!
Customer Service
In-store offers
What our customers say
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Our salesman was a very helpful he new were everything was that we’re looking for and the whole process was great
Great sales lady
All the staff was very helpful and you can ask to any of them more than gladly will help us ! Thank you for making our decisions easier
We had a great experience. Justin greeted us as we walked in. He was very helpful and knowledgeable about the furniture in the store. He answered all our questions and made us feel comfortable. We would definitely come back and recommend his help again.
Great experience. Justin was professional and knew the products. I haven’t received the chair yet, but so far the ordering and payment process was great.
Good service very professional Thank you Jonathan Land
Carlos was very patient and attentive when we needed information, but not pushy Very pleasant to work with
Huge selection at reasonable prices with great sales staff
Great store, products, people and pricing.
Was served with a pleasant and helpful clerk. I would go back again.
Im at the store and reading s notice on the door giving holliday hours in nov. but theres no mention of today veterans day being a nov.holliday but I zm here hoping for a holliday sale.
Great salesman.
The reason I love Ashley, because, you can find something cheaper than the other furniture store
Gabriella O’Reilly was my salesperson. She was very professional and took time to make sure that my husband and I needs or taken care of. We found stools that were perfectly with my kitchen. I would definitely recommend Gabriella to anyone visiting the store.
Great experience our sales person was very helpful and also professional. He never pushed us to make a purchase and gave us time alone to discuss it. We will return.
Good customer service Josh very good salesman. Love Ashely furniture store see you soon for another purchase
Joe was extremely helpful. The store had great variety
Kosta was so professional and focused on solutions. We will go back for more for sure. Thank you for easy payment plan choices.
Ingrid S. And Mary C. in the Naples, FL Ashley/City Furniture store are wonderful sales reps and what every retailer would want. My purchase was not a lot of money but it didn’t matter. They treated me as if I were a $1000+ customer. Can’t recommend them enough.
Thoroughly enjoyable experience. Shout out to Taylor! Her customer service, joy, and problem solving was spot on. She was extremely helpful and knowledgeable and I'm very much looking forward to my delivery and working with Taylor again!
Maggie was fast, efficient and a joy to work with.
Joe was a patient, knowledgeable salesman.
Our salesman Joe was great but before he got to us the service by another sales person and 2 managers was absolutely terrible and we told them we weren’t looking we were buying we are previous customers we waited for one of those 3 to respond for 25 minutes as we were getting up to leave And never come back Joe approached us and within 15 minutes we bought the 2 chairs we came to buy I was a Chrysler Jeep Dealer for 40 years and have never encountered service like that thank god Joe was there he gave us his card and we would call him next time for a appointment not sure I would just walk into your store again but I’ll call Joe back for appointments
Julie was exceptional! She was extremely knowledgeable, answered all our questions timely and professionally. She offered sugfestiobs and found us the perfect bed! Highly recommend
Mary was very helpful and thoughtful and helped me in a timely manner and was very patient. Great Place to shop for furniture.
Very positive experience with Brian Chancy at Ashley Naples. Highly recommend asking for him when visiting this store.
The best sales experience in a long time. Our sales person was very professional and helped us to make the best decision
Alush has been my salesperson for a couple purchases. Very helpful and pleasant!
Alush was a great salesman!!! He was extremely helpful and very knowledgeable!!!!
Joe Oppedisano was exceptional. Greeted me, but was not pushy. Let me browse on my own.
My sales associate John Cordi was excellent. I recently moved to the area and was in need of adding some furniture to my new home. I don’t enjoy shopping but John made the experience enjoyable. I will be coming back to buy some additional pieces soon.
Excellent service
Brian was a joy to work with not pushy and listened to what we wanted to look at
Excellent service!!!
This time I went there, because I had some voucher that got it mailed from City Furniture, and the voucher actually was something like refund for some sort of additional protection plan that I purchased 3 years ago along with the furniture, and never had to use it, so this is definitely pretty cool feature and program! I needed something like bookshelf, or something similar for the hallway area for the amount of the voucher or something little bit more expensive, and I was able to find exactly what I was looking for in my budget, so I was really happy with it. Kosta, my sales representative was helpful as usual, and I highly recommend him if you ever go to this store, he’ll get you the best options and prices, I’ve been working with him for 4 years now, and he never disappoints!
Very knowledgeable and helpful employees.
I walked into this store needing to furnish my entire condo. Working with Jonathan was wonderful! He was nothing but helpful and I never felt any pressure from him. I will definitely be going back to City and I will always ask for Jonathan.
The sales staff ROCK! Brian is my go to for all my furniture needs! He has been my expert for my past 3 properties and will be from now on!
Scotty took time to show me the product and was very helpful. Thank you Scotty.
We came to buy a mattress and a bed, we had a difficult situation that was easily resolved by an employee named Gabriela O'Reilly. Thanks to this woman, we bought everything we needed. She is a master of her craft, with experience and very pleasant to talk to. Thank her for her understanding and patience.
Joe was the perfect sales associate. He was very helpful, knowledgeable on the products. He made my experience extremely enjoyable. I will return and seek him for more product.
Joe is the best. Very patient. We were able to get a lot accomplished on a tight timeline.
Gregory ladas was very helpful and very nice and fantastic
Lilly was wonderful, she was very helpful and we made our purchase from her. Still awaiting delivery.
New to the area- needed some guidance- found quality and affordability- with skilled and competent sales staff- I will be returning for sure- Juste was terrific!
One of the worst experiences I have ever had with a company. One of my stools I ordered was back ordered, and during that time we moved from one home to another. I advise the salesman of the company that we had moved, but that didn’t matter. It took two months to get the replacement stool, and when it came time to deliver it, they would deliver to the wrong address. I explained to them that we were no longer at that address and we needed it to be delivered to the new address 7 miles away. This could not be handled correctly and we had to wait another two weeks for the stool. 10 phone calls later. I still did not have my stool. Finally, it arrived damage and I had to have customer service come out and fix the stool. I will never deal with Ashley furniture again.
Excellent experience. Gabriela was very helpful. She was great! Delivery was very prompt and fast.
Mary Copper was our sales rep and she was fantastic. Really knew the products. Our order is in. We will see how it goes from here.
Professional sales person
This is not the first time we buy furniture from them. The staff is very accommodating, they don’t put pressure and have good prices and excellent delivery service.
Joseph was helpful and knowledgeable. I was in and out in under an hour.
Jaime was great to work with and very helpful understanding my needs. Look forward to working with him in the future
Lu Lu was an awesome salesperson to work with. Very kind and patient.
Zachary Smith from the Naples store worked with my friend and I for two days. We had a great experience with him and are planning to go back and Work with him for other purchases. We originally had a woman following us through the store, which made me not want to purchase at all. You need to stop with assigning people and having them walk 2 feet behind you. If we didn’t run into Zach and talk to him, we would’ve just walked out of the store without purchasing anything. He is definitely an asset to the store.
Gregory in the Naples store was so helpful as we figured out furniture for a whole house. He is a keeper and we loved the options of both Ashley and City.
If you guys are doing so well financially that you can afford to miss any sale opportunities, good for you. Stopped in the other day, I was passed by several associates, not one person said a word to me, I was not on my phone and the woman I went up to for help acted as if I was a huge bother. I went elsewhere today and completely furnished my brand new place. I'm guessing I was ignored because I was in gym clothing. Sales people ran to others that walked in right after me. Perhaps if your staff saw my luxury convertible I pulled up in, things would've been different. You should be greeting everyone, not walking around with your heads down and treating EVERYONE the same. Spent A LOT of money at Rooms To Go instead. Definitely a good training opportunity for management/owners to take advantage of. Take Care
We were I. And out if there in no time and our chairs are exactly what we expected. The only reason I didn’t give it a 5 was that the delivery was 2 hours later than scheduled. I could track where they were but when I called they track it for me and told me another estimated time.
Excellent salesman Zack helped me pick out several bar stools and had great delivery in only 2 days.
Very knowledgeable sales rep. Purchased via telephone. So far so good.
Sales representative was very helpful while making a purchase but the delivery fee was rather high.....
Our salesman Robert was great helping us with our purchases we will come back because of him
Good experience.
Our salesperson was very helpful but not pushy. Lots of new items on the floor. We found exactly what we were looking for.
Taylor was very helpful and accommodating. We enjoyed working with her very much
This is the second time I have made purchases. Love the choices, prices and customer service.
Friendly Efficient informative. Great service
Amazing customer service, Tylor is awesome, very knowledgeable and very courteous
On time, friendly, efficient! Couldn’t ask for more!
I came to the store to use a small credit from insurance I hadn't used and Maggie Rodocker went above and beyond to help me. I recommend her to anyone shopping at Ashley.
Tony was great. Took care of all my needs.
Mary Copper was fantastic. Thank you, Mary for your excellent customer service. Without you I’m not sure we would have made the purchase.
Stewart Severeyn help me very much,to get a perfect mattress for my and my husband . He went above and beyond and provided an excellent customer service. He is the best Associate at Ashley Furniture!!. I recommend him if you want anything for this furniture
Very nice showroom and great quality furniture! Julivett was awesome. She took great care of me and made the process very smooth/enjoyable as I am brand new to the area. I highly suggest visiting and making this the destination for all your furniture needs.
Helpful and nice styles to chose from
Joe was very helpful and informative. Lovely store and experience.
It’s a great customer service
Zach was a joy to work with. He knew what we were looking for very professional.
Carol rocked
Very knowledgeable sales person and great service!
Alush was super helpful. He was very nice and completed the order fast and efficiently
The salesman was great. Spent a lot of time explaining the items we selected. We would definitely come back to your store and recommend the place to our friends .
Daniela was amazing. She was very knowledgeable on the products I was looking for. Unfortunately we are on back order for our items. Experience was great just wish they had the inventory
Claudine was great, she took her time showing us and knew about her products, we will shop again!
My recent experience with Ashley Furniture was very good. Oscar there made the process very easy.
I was pleased how easily and quickly I was able to find the sofa and chair I wanted. Bruno, our salesperson was of immense help in finding exactly what I needed. Thanks again. But could u email me my copy of the contract/ purchase form I signed today. Thanks Bruno.
great store and excellent attention of Jephtef, always listening to what my wife needs and the always looking for the options
Exceptional Customer Service from JV. Thankyou!!
Tony was extremely helpful and thorough!
Look for Lily when shopping here, she is the “BEST”!!!!!
Excellent
We had a great experience at Ashley Furniture Store, in Naples. We found what we were looking for and in stock! Mary Cooper our salesperson was very knowledgeable and kind in helping us choose what we were looking for. A great and caring salesperson! Great experience!
We just wanted to give a wonderful review for Joe O. He helped us out on Friday. He was very knowledgeable and patient. Joe is a great person to work with!
Zack was polite, knowledgeable and very helpful!
Brian at the Bonita location is great to work with for getting all we needed to furnish our condo. I’m looking forward to having help me with all the decorations I’ll need.
Tony did a great job. He was very polite. He worked with me. He showed me the sales. He showed me the items I was looking for. He was very helpful. I truly appreciate his patience. I would highly recommend him as a sales person. Great job. I appreciate everything you do.
We were looking for a specific style bed and Zach showed us a number of options. He did not pressure us but was ready to answer any questions. We bought one!! Zach was very professional and helpful. Highly recommend
Zach was very knowledgeable of the product line, professional and easy to communicate, just a great being.Ananda
Excellent service from Bobby Bruemmer at the Naples store. 5 stars ⭐️ ⭐️⭐️⭐️⭐️ Richard L
Gabriela's help and recommendations were so helpful, I love the furniture and the quality! 5 stars ⭐️ thank you for everything!
Diana was absolutely amazing!! She explained everything in such immaculate detail and answered every hypothetical question and crazy question we had!! We got to find our perfect couch, we couldn’t have done it without her help!!
Very good service! We were very happy with our new furniture!
We purchased a dining room set and mirror and it is exactly what we were looking for. Everything arrived within a week as expected and in perfect condition. Our sales person Aidiliy Mizrachi took the time to make everything right and made sure we got the best price and free sets of China for a promotion we were unaware of. Highly recommended!
Had a wonderful shopping experience at Ashley/City furniture purchasing beautiful patio furniture for my lanai. My sales representative Joe Oppedisano is the best. He was so helpful and patient in helping me choose the right pieces as they have a large selection between the 2 stores and he can sell in both which is very convenient. I highly recommend shopping there with Joe for all of your furniture and staging needs.
I was able to purchase everything I was in need of, all in one day. The associate I worked with Maria, was excellent to work with, and very knowledgeable in assisting me with my selections.
Happy with the salesman, very helpful. Love their white glove premium delivery!
Justin was very kind….attentive but not intrusive. We enjoyed working with him. We would definitely ask for him next visit
Great place ,Marcus mantica great communication n customer service
Gabrielle was very helpful.
Marcus went above and beyond to make sure any of our questions were answered. He helped us immensely along the way and even convinced us to add on to our original purchase based on his honest product feedback. Very genuine and professional, the whole furniture shopping experience was made much simpler and faster with Marcus.
Maria was very helpful and professional. I was very happy with her and the purchase.
I purchased a sectional at Ashley furniture the salesman was terrific and the delivery was even better. Great store.
Everyone was very friendly and helpful. Highly recommend Ashley furniture.
Julie Very courteous and helpful.
We had the Best Sales Person, Jamie, he went above and beyond. Delivery was fast and the delivery men did an outstanding job. The furniture us beautiful and comfortable. This is our 4th piece from Ashley and we love it.
Lily Mizrachi was very pleasant and very quick to inform us about the bed and mattress options. She made the process very easy for us.
(Translated by Google) Very good communication between the seller and us. Large showroom 🤠 (Original) Très bonne communication entre le vendeur et nous. Grande salle de montre 🤠
Because of Greg my experience was less stressful, I was not pressured in making my purchase and he answered every question I had. He even emailed me everything I liked in the store so I could go home and think about it.
(Translated by Google) I felt very well taken care of by Miss Daniela Ramírez, she is an excellent salesperson, she was very kind and let us know everything we needed, I recommend this store, the staff, the manager are very friendly, I give them 5 stars (Original) Me sentí muy bien atendida por la señorita Daniela Ramírez es una excelente vendedora, fue muy amable y nos dejo saber todo lo que necesitábamos , recomiendo esta tienda, el personal, el manager son muy amables les doy 5 estrellas
Excellent experience. Tony Torres cannot be beat as a sales associate! He is friendly, customer- centered and knows his product, its location in the store and the quality of every item. He follows up to make sure his customers are satisfied and contented. He arranged delivery, as well. My purchases were delivered on time by a crew of three outstanding movers who set everything up, took away the packaging and made sure I was happy.
Salesman was terriffic helpful a good asset to Ashley
Juliette was very welcoming and helped us with our questions and purchases. She gave us enough space to wonder around but was right there when we needed her. She was very professional and will be coming back to her for my future purchases.
Taylor is the most amazing and knowledgeable sales person we have ever had the pleasure of dealing with. We had a very enjoyable shopping experience. I would highly recommend City/Ashley Furniture and make sure you ask for Taylor!
We walked in with intentions of looking to make a decision later in the month but were pleasantly surprised to meet Bruno Lehner who was professional, courteous and patient with us. We bought a dining room set that let our needs and budget. Bruno is a keeper.
(Translated by Google) We really liked the variety and quality of the furniture, Mary C's attention and the flexibility in the payment process and guarantees (Original) Nos gustó mucho la variedad y calidad de los muebles, la atención de Mary C y la flexibilidad en el proceso de pago y garantías
Greeted immediately and host showed us all the furniture meeting our requirements. Also kept track of items we liked. Very helpful.
Very good saleswoman, excellent service, she takes the time to explain to her clients in detail. I recomend her 100%
What an amazing store. Everyone here is friendly, professional and provides great customer care. Thanks Miki for your help !!
Great bed selection and super knowledgeable! You won't be disappointed!
My sales associate was very kind experience and patient. And very knowledgeable about his job. He's a wonderful gentleman. ❤️
It was very good. The staff there is always very nice and helpful but not pushy.
Sales rep "Ingrid Smith" are your best asset.
We lived our Ashley Experience, from start to finish. Super professional and kind
Juste is by far the best sales associate we've ever dealt with. She is kind, humble and patient. She is always looking for the best deal and takes careful consideration as to what we are looking for. We so appreciate her and will absolutely continue to do business with her. The staff at the Naples facility is outstanding and the showroom is impeccable! Above all else Juste takes a cake! She is professional and goes over and above our expectations. Thank you so very much for such a positive positive experience
Juste did an amazing job!! Furnished our entire condo with her. We didn’t feel rushed in any of our decisions. Would highly recommend her, Ashley and City furniture of Naples.
Great customer service! Mr. Brian Chancy was very patient and got the best deals! Definitely recommend!
Cat did a very good job of showing us all the options on the kind of recliner that I wanted. I would recommend her highly.
(Translated by Google) Very friendly Very patient Very good service (Original) Muy amable Muy paciente Muy buen servicio
Ashley/CITY Furniture prices were comparatively excellent, but the personal & knowledgeable assistance given to us by our salesperson, Marcus Mantica, was even better. Marcus really listened to our needs; then went above and beyond to find every potential piece that would suit us. We were very happy with the shopping experience.
Robert O’Brien gave us great service. He has patience, he helped us get exactly what we wanted. I would definitely ask for him again to help us with her decorating needs.
The store was fabulous and the sales person Lavonda Varon was a pleasure great experience
Robert O’Brien is very personable and helpful in our furniture selection.
Confusing store vs corporate policy ! Thank goodness for store mgr Carolina who helped solve a problem.
Michael was a pleasure to work with today! He took time explaining everything and showing us all the options available. The experience was smooth and we found the perfect fit for our space.
Juste our sales representative was terrific and patient. We reviewed a number options and stopped in a number of stores. Ashley suited us best as did Juste.
They are the best, affordable and great quality.
Stewart was very helpful and accommodating. The furniture has yet to delivered, so the jury’s out.
I have purchased a lot of furniture from City Furniture/Ashley. I have always had great service.
Great selection,prices and sales person . Very happy!
Daniela was amazing! She showed us a set to replace what we had and knew what we were looking for by description immediately. She knows her inventory and knows her customers! Awesome experience!
Carol was extremely helpful and did not pressure us. Overall great experience in the store.
It was good.
Great service, absolutely a pleasure working with my sales representative
Beautiful store with wonderful service!
Jephté Forges did an excellent job providing premium customer service. Thank you for making my transaction smoother than I thought.
Nice Selection, easy to shop. My Salesperson, Marcus was outstanding. He knew the products, requested assistance as needed; very courteous and smart.
Great experience at City Furniture and Ashley Home store in Naples! Great customer service and very patient while we decided and change our minds numerous times. So happy overall!
Friendly Greet as we entered the store by CJ. Very good at his job. Found what we were looking for. On sale too. Very helpful placing order.
Good furniture; horrible warranty service which is a huge scam. We were lied to by an agent about the warranty money we would get back and once we didn't receive the money after their timeline expired, they explained it was because of things that were supposed to be covered by manufacturer warranty that were defects in their furniture. Get their furniture if you like but don't be conned by the upsell on home warranty services! We lost a lot of money we were supposed to get back and didn't even use their services. *Update: thanks to the owner for the reply. We sent a note as mentioned below on Jan 23, at 9:50am. Still no reply 3 days later **Update: Jan 30, and still no reply. Looks like PR does a nice job of replying to social media or to reviews but not to the email provided after we sent all the details requested
(Translated by Google) I love Ashley she always has what I'm looking for I would gladly recommend her (Original) Me encanta Ashley siempre tiene lo que estoy buscando lo recomiendo con gusto
Tony was great! Super helpful and so kind! We highly recommend him!
We knew what we wanted from website. In and out in 30 minutes with an order to be delivered on Wednesday
Walked in, Gio helped me immediately with a table decoration & a credit statement. Great customer service
Claudine Sisca was fantastic!
Our salesperson Jephte Forges was great! First of all, there was no preassure at all. Secondly, he showed great knowledge of the product and helped us with choosing the right one.i will definitely refer anyone to him!!
Sales person made it easy
Helpful sales people
Actually the store is combined with City Furniture & Gabriela helped me retrieve a prior order & reorder. It is confusing that i have a credit i Cannot use until June. That's hurricane season & i want to use it now ... as it's been going on 3 years for me to redeem. A substitute would suffice.
They did a wonderful job. Very kind and polite even put my bar stools pre assembled which wasn't expecting that. I love Ashley furniture 😍
Salesman was very helpful and knowledgeable.
Love my purchase
Good selection, good past experiences, and knowledgeable sales person (Brian).
Deb was most helpful and informed.
Great service by Claudine! Thank you!
Very professional and polite person
Excellent assistance
Great staff
Lulu and all the staff were great!
Joe was great! I have more shopping to do so we’ll be back for sure.
Stewart was the BEST to work with. No pressure to buy, looked up items upon request and handled the purchase with ease. I will definitely be back!
Such a pleasant experience, no pressure from salesman.
Very helpful in making the selection n purchase easy.
Friendly knowledgeable staff willing to help. Gave alot of suggestions.
She is the nicest. Knowledgeable and attentive. Would definitely request her for future purchases.
Great customer service, fast and smooth process.
Joe was great! Explained all our options including a discount. Shop Ashley Furniture!!!
I found what I wanted, but I was disappointed due to the fact I had to put it together, I would have paid to have it done, but I didn’t ask and wasn’t told it would come in pieces
Mario was great…purchase was quick and easy!
I just made another purchase at the Ashley HomeStore in Naples. The showroom was recently remodeled and looks fantastic. The selection is excellent, and I can't say enough positive things about the delivery team. This was by far the best furniture delivery I have ever experienced. I highly recommend Ashley HomeStore in Naples.
Great service very helpful and friendly
My sales person Jep The most pleasant, nicest and helpful sales associate I have ever dealt with. He spent a lot of time with me going back-and-forth between different pieces and he stayed past his shift, and I will definitely be returning to the store in the future. It was a great experience and I'm also very pleased with the sectional that I picked And the price. This is the first time that I have worked with city furniture, and I will be using them in the future.
I had an excellent experience with Niel Hooper at City Furniture. His kindness and patience stood out as he assisted me throughout the process. Niel's helpful attitude made my furniture shopping stress-free, and I appreciate his dedication to providing outstanding customer service.
Our sales woman was fantastic. Saved us $150 by looking up our record and seeing we did not use our protection plan on purchase 3 yrs ago
All of the employees at this location were happy and courteous, but Jaime was my salesman and he was patient and helpful the entire step of the way. When he was not available, he put me in good hands with Tony. Look forward to working with them again!
Found just what we needed and were taken care of in a timely fashion. Everything went flawlessly throughout.
Both sales people we work with were great and more than helpful. We found what we wanted, and it will be delivered in a timely fashion.
Brian was outstanding!!! Very patient and eager to help us in our decision process.
Great and easy experience. Bruno Lehner my salesman was super. Very knowledgeable and super helpful
Joe was very helpful showed us what we wanted to see and was very nice
Salesman very helpful and friendly
Gabriela was awesome!
(Translated by Google) Good range of furniture and prices, good quality. Ingrid, excellent in the sales department. (Original) Buena oferta de muebles y precios, buena calidad. Ingrid, excelente en el departamento de ventas.
Great service from Samantha!! Everything was smooth and easy!
Very professional salesman He was extremely helpful and it was an easy transaction!
Gabriela was very helpful.
Found exactly what I was looking for, at a great price. Delivered 4 days later. There was a tiny flaw in the paint, I scheduled an in-house repair tight on the spo, for a week later! Very satisfied with my experience there.
Great selection and affordable. Deborah was great to work with.
Had a sales person helping me who got called away to another customer. After 20 minutes I went in search of him. He apologized that they were understaffed for the sale. (It was busy at the store.) Carol took over and was very professional and courteous. I had already selected the dining set so was an easy sell but she attended to every detail. She also took the time to combine a previous purchase two days earlier that was accidentally put under my husbands name to today’s sale. I have not yet received the order so I am unable to review the furniture pieces at this time. Overall it was a good experience.
Very hands on and understanding of my needs. Will go back when buying furniture.
Charlie Herrmann was very knowledgeable and forthcoming with information. He was very patient with us and had great suggestions. I highly recommend him.
excellent attention
Really a great & beautiful selection of furniture. I was greeted by Tony Torres upon arrival to store & he assisted me in my purchase. Really GREAT Customer Service!!!
Best service - EVER. Seriously, I've never had faster and more efficient service in a furniture store. We found EXACTLY what we were looking for, paid, and had delivery the next day. We love our new furniture!
We were looking for new bedroom furniture for our guest bedroom. There were a ton of options, all at affordable prices. Ron was our helpful salesperson. He answered all our questions and helped us decide between two styles available of the same bed frame as well as mattress. It was refreshing as he listened to us instead of tried to sell us the more expensive option. I will definitely be going there again!
Clinton was very helpful
I received great service and my sale rep Jephte’ was very kind and answered all the questions we had.
Gabriela is a true professional very helpful, knowledgeable and extremely detailed oriented. A great experience
(Translated by Google) My experience at Ashley was good, very good service and they helped me find what I was looking for 💯 percent recommended (Original) Mi experiencia en Ashley fue buena, muy buena atención y me ayudaron a encontrar lo que buscaba 💯 por ciento recomendado
Just worked with Taylor on living room furniture and she was great to work with and we are very pleased.
Taylor was amazing and so helpful. I have no decorating skills whatsoever and she built out our living room for us! Sectional couch, ottoman and area rug. So excited!
Justin Hanna sales associate and Mario Almánzar manager were incredibly helpful. They both understand my needs and worked to satisfy me completely. Justin spent hours working for me even when I was not with him in the store so that he was prepared to show me exactly the items I needed. He was exactly right. He knew better than I did what would work for me. He was conscious of my budget and never tried to over sell me. Because of these two men I don’t want to shop elsewhere.
Samantha was great! Very knowledgeable and helpful
Very nice dealing with this store. Bruno, sales associate very helpful and knowledgeable. Looking forward to purchasing more furniture from him.
Variety of furniture and household items. Sales people stand very ready to assist you.
Tony Torres was very pleasant and accommodating. Thanks
Satisfied with in store experience but dissatisfied with having to wait for my furniture to be on backorder and delayed delivery
Great Service. Good Product.
We spent the day with Brian, he was Knowledgeable and super helpful. He made furniture and mattress buying enjoyable.
Ron and Josh were two of the best sales people we have ever dealt with. Huge selection for every budget. Highly recommend this store.
La atención es de primera muchas gracias muy contenta y agradecida por la calidad de sus productos
Shawn is a valuable asset to the company. Because of his amazing customer service and knowledge we decided to purchase furniture today. Thank you Shawn Rad!
Mary was the best to work with.
Emma helped me with my purchase and she was so patient and helped so much with the design of my home. I needed that to make any decisions!
Samantha was awesome! She was so helpful and we found many gorgeous items to help us decorate our new home! We will be back to see her soon.
Ingrid Smith has helped me several times picking out furniture and decor and I appreciate her patience and kindness so much! She is the absolute best!
Excellent customer service. No pressure sales team. Brady was a pleasure to work with and I would highly recommend.
Very positive experience. Joe the Associate was terrific, knowledgeable, very professional and friendly. It was a pleasure doing business with Ashley and Joe made it even nicer.
Great styles with decent pricing.
It has been a pleasure doing business with our sales associate, Joseph Oppedisano.
A very pleasant experience and very accommodating staff. Reasonable delivery dates...
Excellent service and Christopher was a real pro. Very knowledgeable, helpful and not pushy. We went to a dozen stores before buying there
Everything was take care of and explained very easily
I quickly find what I needed at a great price, good quality and great service from the sales team. It is also a free premium delivery that mean all furniture delivery and assembly for free.I definitly buy from Ashley again!!
Deborah was our associate, great job, helped us complete our order, and gave us a cookie, great service.
Went there and bought a dining room set, didn’t had a problem at all… I got a fast delivery and everything!!! Really happy and will def come back.
Trey McDuffie is an incredibly engaging salesman. He makes the experience enjoyable!!!
It was awful! I made a purchase and completed the paperwork and charged my credit card and then I found out that the merchandise was not available. So, the sale was cancelled and a refund was processed. However, the refund was $120 less than my original payment. I am still waiting for this to be resolved. It has been 3 days. I will never step foot into the store again.
Great options and friendly service.
Sales person was efficient but not “in my face”.. delivery promptly scheduled… price reasonable
We had a great experience at Ashley Home Store in North Naples, FL. The salesman was Cristopher Gonzalez and he greeted us at the door and was so helpful. He had a friendly but professional manner and was very knowledgeable about the inventory of the store. We purchased a coffee table and two different size end tables. After getting home we realized the larger end table wouldn't work in our space. We emailed Cristopher and he helped us immediately with updating the order to the smaller model. I would highly recommend this furniture store to family and friends.
Brian was very helpful and knowledgeable about the furniture items I looked at while visiting the Ashley furniture store in Naples Florida.
Quality and great customer service provided by Bruno ❣️
Friendly place with great staff and great inventory
Easy and quick transaction with Brian. No pushy sales talk. Would recommend.
very friendly sales people and not pushy. great selection of furniture.
No stars is what this place deserves. Delivered a broken mirror, offered to replace in 3 weeks as it's back ordered. Then they shipped the replacement to the wrong address and refused to deliver it to my home for another few days or a week or whenever! Absolutely 0 respect for time or customer service. The same items are available on wayfair and can be shipped within a few days don't waste your money or your time! Never shopping with them again! Unless it's a Cary out item don't trust them to deliver.
The representative who helped me was polite, professional , knowledgeable and very helpful
Great place and customer service!!!
Kelvin in bonita springs was super informative and great to work with .. I would come back to him. He’s an asset to the company. I’m.
Very helpful sales associate. She found us exactly what we were looking for. No pressure.
Excellent service and product display
Lou did an outstanding job.
Mark Thelen at the Naples FL store is very knowledgeable and helpful.
Careful this is truly not an Ashley furniture store. If you have coupons they will not accept them and Ashley furniture corporate will not help either. This store is actually owned and operated by city furniture.. I had a very large purchase and a 20 percent off coupon that they would not accept
Delvis our Sales Associate was phenomenal. He is very attentive to our needs and super knowledgeable of the furniture we were looking for. Thank you Delvis.. we will continue to shop at Ashley/City Furniture.
Debbie Cooke is the best, patient and professional
Lara and Lulu were extremely helpful and provided us the best first furniture purchase experience I could imagine! Highly recommend the Naples location!
Great experience. Jasmine was very helpful in finding what we were looking for. And we were able to bring our purchase home the same day. Thank you Jasmine!
Very courteous and professional service. Katherine and Brandon were excellent and pleasure to work with.
Excellent customer service
Fantastic and smooth experience for us and we did a lot of shopping ,our sales girl Carol A+!!!!
Great experience choosing a large amount of furniture with Samantha over a two day period. She was so patient putting up with my indecision and I left very happy with my choices and the price.
good choice of furniture and friendly staff
Simple. Knew what I wanted and ordered it. Will pick it up as soon as it arrives in store
They have a huge selection to choose from and their customer service was great. They were helpful without being pushy. Their partnership with City Furniture makes them an even better option when making your selections. I would highly recommend coming here.
I have purchased many things from Ashley and have been pleased with my purchases! I had a very pleasant experience working with Samantha today! She is an asset to your company!
Katherine was very helpful
I had a great experience furniture shopping at Ashley
Great selection and assistance!!
Best experience ever in buying furniture
I shoped today looking for new Furniture and Mary helped me She really took her time w me I really appreciated her patience With me. I will definetly be back To see her for some accents in My new home😃
Great experience working with Clint Crosley and would highly recommend based upon their quality of service and beautiful furniture selection!
The first sales lady I ran and she wasn’t too interested in my request. I was looking for a small table 2 chairs and a bench. She kept saying oh no, we don’t have that too small no no no then I ran into a Joe sales rep who was fantastic Joe Help me find the size table. I need it with a bench two chairs checked on the dimensions. he was fantastic. His last name is 0PPEDISANO would recommend him highly. Thank you Joe for taking the time I came home and measured and it’s going to fit perfect
Excellent service! Samantha wohlfarth was very helpful and courteous.
Excellent customer service. Great delivery folks.
They have a huge selection of sofas and sectionals. Mary, who was the sales rep that guides me, she was so nice, very patient and knowledgeable of the products she was presenting. I highly recommend to visit them when you need to buy some furniture, mattresses or decorations for your home. Marla.
Kosta was great. Found just we what we wanted after visiting the store and returning home. Great! Recommend Kosta and the Ashley…. Love your stuff!!! We will be back.
Nice and clean with so many beautiful items to touch and feel before purchasing.
Lulu was great, easy and fast! They have a great selection and with nice customer service as well.
Very helpful, knowledgeable and very painless.
We were impressed with the work ethics of Brian and really appreciate his patience!! We look forward to working with him again in the future.
Katherine was a very helpful sales person! Very patient and showed us around to some good options in the store !
Always had excellent service with Bruno
Very pleased with the sales experience and selection.
Lulu was very helpful to me
Great selection and price.
We found the perfect sofa and recliner for our living room , and bed and dresser for our daughter . We had looked at other furniture stores but didn’t find what we wanted.
After having a terrible experience with a competing furniture store leaving us without any couch, we decided to go check out the Ashley store to find something. We were greeted by Gabriela who was an absolute pleasure to work with. We chose a sectional and ottoman and couldn’t be happier with our purchase. Gabriela walked us through the sales process and set up the delivery dates, and even took the time to follow-up with us to remind us of the deliveries the day prior. I highly recommend shopping as Ashley for very nice quality living room sets and a low-pressure experience, definitely ask for Gabriela!
Great day shopping at Ashley Furniture.
Excellent service and selection and great sales person. Katherine Serignese is was absolutely great dealing with !
I purposely went to the store to see the product (TV stand) because I needed the wood tone to match the other pieces I have in the room. I found what I wanted, ordered it and it was delivered. Well the color of the item in the store is vastly different from what I received. I called to speak with a salesperson who couldn’t help me and was connected to Vivian in the resolutions department. She blamed the lighting in the store- seriously? Minor color differences are totally understandable but medium oak and dark wood are not close . She said nothing could be done because I had received the furniture. It’s not what I had ordered!! All I want is for them to come get the piece and refund me the total price. If you purchase anything from that store beware - you might not get what you ordered but it’s yours anyway.
Are sales representative Traylen McDuffie was excellent! We found the sofa, loveseat and ottoman we liked which was online. Treylan immediately assisted us, was courteous, and very professional. What a pleasant purchasing experience! And the price was right and the quality of the goods appear to be excellent.
I just came in to look. The store is beautiful and goes on and on.
Wow do they have merchandise! Great selection of furniture and home decor at all price points! Great customer service as well!
Such a great shopping experience with Mary. She was so helpful coordinating pieces & such quality & selection of furniture.
this will be the last time I buy furniture from this store. I have had my sectional recliner less than a year and purchased a warranty with it, my recliner stopped working and it took them 45 days to get someone to look at it and then the technician tried to convince me he fixed it when it was still doing the same thing. I received a call later telling me that the part will take 12 weeks to get to me and then about another 45 days to get someone to fix it. they could just replace that se timbal piece like I suggested and it would be cheaper for them. very disappointed with their customer service. I have had serval issues with them having my furniture delivered as well.
Exceptional service. Ask for Clinton Crosby at Ashley in Naples.
Mary was wonderful to work with in the Naples store. We were able to order the two swivel chairs we wanted without any issues. Process was also very fast, she did a great job.
It was great. The sales associate Sergio was wonderful. Helped me get what I wanted!!!
Great service with Danielle. Thanks for everything
This was my first purchase at Ashley. i purchased a leather sofa which i had seen online. In store price was $150 more than the online price. Clinton Crosley was my sales rep at the Naples store. He was extremely helpful and did a price match to give me the $150 discount. I was very happy with the entire experience.
Great selection and Gabriela was fantastic to work with!
Mark Thelen was most accommodating and help me make decisions . He knows the furniture and he knows the floor.
I really liked the looks and quality of the furniture. The prices were very competitive.
Excellent service, Jonathan the salesman was polite, helpful choosing the recliner I wanted it. I recommend him highly and the store too. Love their furniture 👍
I like the whole shopping atmosphere and the helpful staff pointing out things that I would not have thought of and the excellent customer service .
This is a huge store with well organized displays. Reasonable prices too. Highly recommended!
We bought a living room set. We have not received it yet so can't tell you how we like it. We can tell you that Lulu was our sales person and she was GREAT. Can't tell you anything more at this time. We would recommend Lulu to anyone.
Sales lady was extremely helpful and patient as we tried each chair. Delivery date was very acceptable. As repeat customers we frequent Ashley and love the variety
Danielle Altman was patient and courteous. She answered all my questions. As a result I bought a lift recliner which should fit my needs very well. There was absolutely no pressure from Danielle.
Steven helped us find the right coffee table and end tables to complete our living room!
Brian was so helpful in helping my husband and I find the perfect sofa,Definitely recommend buying furniture here.
Serena was excellent in helping us meet our needs with a smooth and friendly checkout experience.
Brian Chancy is champ! Highly recommend him. Very patient and helpful. Made our order very efficient and quick as well. Thank you Brian!
Brian Chancy was very patient with me in helping me choose the right things for my house. He brought up things I would not have thought of I appreciate the sales that you run regularly and will be back for my patio furniture.
muy buena atención y excelente fornituras
Had a great shopping experience today. Our salesperson Joe was able to find us exactly what we were looking for in record time. We have been shopping for a coffee table with significant storage and I’m so happy we found a great piece! Process was easy and we look forward to returning for our next furniture purchase!
Great quality and service!
Great experience with angel at Naples location!
Terrible customer service. You lost a big sale today due to your lack of interest in your customers. You can and should do better.
the sales lady was awesome and was very helpful. I would recommend her to anyone.
Sirena was awesome! She was nice and So helpful,. Walked out with 2 sets of furniture without any hassle👌🏽😉
Great sale the Labor Day weekend! Good quality and my salesperson Michael was super helpful and professional!
Wide selection, excellent customer service!
Louis Perez was AMAZING!!! Great at listening and showing us exactly what we were looking for! Couldn’t ask for a better experience with Louis! Knowledgeable and super friendly! Would recommend him to everyone! Thanks Louis!!
Beautiful showroom. Great selection. Everything was in stock, and the delivery team was great.
Nice selection of furniture. I was able to make several great choices with the help of the sales associate. Gabriela O’Reilly was knowledgeable and patient as I made my decisions.
Great experience at Ashley in Naples Florida. Brian was great,he help us .very patient and knowledgeable.
I cannot thank Gabriella enough for her expertise and patience. She is a wonderful partner to assist in furnishing my new home!
We had a great shopping experience recently at Ashley Home Store. Our sales person was Kodi Browne. He was very helpful, gave us space until we were ready and answered all our questions happily. Our transaction was seamless & I will definitely recommend him to anyone looking for new home furnishings.
Barbara was amazing, she help me to find what I was looking for. Everything looks so beautiful and good quality 👌
Ingrid there is such a nice lady and she is so helpful with everything. Great customer service.
Had a wonderful guy helping me. He wasn’t pushy just let me decide on which chair I wanted. His name was Craig and awesome.
Nextgen is the best quality you can find in a sofa. Very comfortable. I love the zero gravity option and wireless phone charging port. Thanks Ashley Homestore for such a great experience!
The sales associate Gabriela was very very helpful.. she was knowledgeable and through. she took her time with use and was never pushy to make a sale. we bought beautiful sectional and wr are very Happy with our purchase!
Very nicely designed. Our sale rep (Gabriella) was very patient and showed us plenty of options. No pressure. Gave us time alone to think about our decision and allowed us to call her later. Good quality with a good price. Highly recommend.
Gabriella O’Reilly is an incredible sales person— warm, friendly, knowledgeable, accommodating. She understood our budget restraints and bent over backwards to help us work within that budget. I honestly can’t remember having a more enjoyable shopping experience. Thank you, Gabriella!
The sales staff and management was very helpful showing us furniture and we are very pleased with our purchase.
Very kind and professional. Carol is a good listener what I wanted and helped give great choices. Fantastic experience. I’ll be back for my condo needs. Thanks. Rich
I want to compliment Angela Doherty at Ashley and City Furniture. Her helpfulness and expert knowledge of the inventory was impressive. She was full of excellent ideas and listened to my exact expectations. Angela Doherty made my furniture buying simply an enjoyable experience. Ashley and City Furniture has a brilliant showroom with a vast variety of options. I am extremely happy with my furniture and services received. Angela Doherty is a treasure and true asset to Ashley and City Furniture !
Bought several pieces of furniture from Ashley and have nothing but positive reviews. We were greeted by a young gentleman that helped us through every step of the process. The furniture was of high quality and everything went flawless. If you go to Ashley or City ask for Kodi Browne as he is a 5 star guy that will keep me coming back. His help and pleasant personality is why I will be back!
I wish I could give them 10 stars. I LOVED all the furniture they have here and easily you can spend hours looking at everything. So cute! And great prices. But the 10 starts goes to the staff. Extremely nice and helpful. Can't wait to go back and buy more stuff for my house. Thank you Niel! Thank you Adam! Amazing job
Great service and price. Lots of styles to choose.
My family and I stopped by Ashley/City Furniture today to look for a desk for my daughter not really anticipating to find one since we have been looking for a desk for quite a while. We were pleasantly surprised to find a large selection of desks in many styles and colors. We chose the Baraga L-Shaped Desk with a glass top which we feel it will be indestructible to spills & crafting. We had a great experience with Michael Richards who is quite knowledgeable and we will definitely be back in the near future for more purchases. Top of the line customer satisfaction. Thank you Michael!
We had an awesome experience today!! Our salesman Joseph was excellent. We were in and out of the store in less than an hour. The new feature where they can place your entire order on the iPad while you’re walking around the store was great. Can’t wait for our new furniture to be delivered!
Go and see Lane. Great guy, and he did an amazing job. Customer service is phenomenal. Go see Lane
14 days passed no phone callPutting there trash furniture on curb since they will not pickup returned damaged goods
Our sales person Joe was friendly and helpful. He did not hover over us but kept himself available for questions. Store manager came by to ask how we were doing. Also very friendly. Sales person was able to keep track of our favorite items as we shopped so we were able to go back for a second look if we wanted to. They had a very nice selection of furniture. Prices were reasonable. We found a couch and love seat that were exactly what we were looking for. We qualified for the free full service delivery promotion they were having today!
Ashley and City Furniture have amazing deals!! Furniture good quality , Fast and good delivery. Lulu the sale person excellent. Highly recommend this place.
Love the varieties and the decor. The staff are very helpful and efficient
I was at this location last Friday looking for two beds for my girls, there was no one to help, as I walked to the front trying to find help I saw two gentlemen talking to each other they both work there they saw me but totally ignore me I will never spend my money somewhere that I don’t feel welcome
Great service and help from Bruce. Very happy with product. Great prices.
I walked in and was greeted by Mario Falco, a very nice and helpful young man All In all my experience was very good and Mario was very helpful. I will be back again real soon
We had an amazing experience with Mark at this location, he was very helpful and helped us achieve the price we were looking for. We’re so excited to receive our new couch!
Very good experience buying our new Lania furniture Salesman was very patient and professional
Such a beautiful selection of quality furniture but buzzard sales associates are so weird awkward and ruined the experience We went to kanes instead to avoid high pressure sales
Never buying from Ashley furniture again. Our bed is maybe two years old and the frame has broken twice now. We also had the mirror to our dresser delivered broken, (the mirror was basically swinging in the frame), we were told someone would be out to fix it and no one ever came. After MONTHS of trying to get the issue resolved, to no avail, we gave up. Now this happens. They want to charge big prices for poor quality. Never again. Buyer beware! It’s pretty, but it won’t last. Take your money elsewhere.
Had a great shopping experience with Keith, found what we were looking for.. easy going, no pressure and made the whole experience a pleasure.. definitely recommend visiting this store if you need furniture or accessories!!!
There is something I have always liked about big empty furniture stores since I was a kid. Quiet and full of adventure. Mark was very pleasant and helpful
They have one expert on the truck and one guy who screws up the order.buyer beware in my opinion
Our salesperson Steven was both friendly and helpful! Made buying dining room furniture fun!
Love the selection sales woman Barbara a doll and so very helpful great experience always
Great service from the woman who waited on us!!!!
Craig Burchill our sales representative was the ultimate professional. More knowledgeable than any of the sales reps I have dealt with after visiting five stores today. I highly recommend anybody choosing the store to ask for Craig as their sales representative. Extremely patient and wonderful to deal with and also very thorough.
This review has no bearing on the salesperson I dealt with at City Furniture/Ashley, who was knowledgeable and very helpful. One out of the 3 items I purchased was taller in size compared to the rest of my living room furniture, and when I called to see if there was a chance I can return and pick a different chair, I was told about a restocking fee of $99.99. Then, I was told that offer didn’t apply due to the fact that it was already delivered. Their policy of-no refund once item is delivered-is non-negotiable! I called Customer care, and after being on hold for 35mins and was told that they would allow me to reselect, if the manager contacted them, I quickly went to the store. I was willing to pay the re-stocking fee, and take store credit if possible to pick another chair, and also buy a few wall hangings and accessories and maybe 2 lamps. After all, I do like the furniture. They had a wide selection, and combined two stores into one. The manager refused to call, and told me nothing can be done. Seriously? No wiggle room? No exceptions? Nothing? I wasn’t asking for a total refund, or planned on going elsewhere once I got my refund. Then the manager tells associate to call Customer care for me, but that I have to talk to them. Again. And after speaking to two more people, one being another manager, they refused to budge on this. They were willing to lose a customer who had planned on purchasing more items, rather than give me a store credit? I just think this is a poor business-like strategy. We’re not talking expensive, fine furniture made in Italy here. It’s affordable furniture, and they should really change their policies, otherwise they’ll go under real soon. Heck even Wayfair will do returns with no problem. So buyer beware. Once that truck arrives to your home, and once items come off that truck, you are stuck with it. I won’t go back.
I went to Ashley twice and no one ever tried to help me. I knew what I wanted so I searched for someone to order it.
Great store and outstanding sales people. Thank you
Craig was awesome. Easy sale. I would definitely recommend.
I need to see if my selection will go up in price for a third time this week.
She was very knowledgeable of the product and location of floor samples.
I placed an order for a sofa and loveseat with sales rep Kelvin Santos. I had to go to Ft Myers City Furniture to view the furniture but out of courtesy I gave the sale to Kelvin. He told me the sofa was available for delivery today 2/24! City Furniture confirmed the delivery but stated the loveseat was back ordered. I had the room cleared for the delivery, waited for a call and then checked online. The online order stated both pieces were not available until 3/11. I called customer service, after an interminable wait, I was told both sofa and loveseat were indeed back ordered and I received a text confirming delivery based on the order submitted by Kelvin Santos who is clearly incompetent. I have a whole house to furnish but it’s too stressful to deal with City Furniture. I won’t be buying anything else.
The nicest sales person So relaxing about everything and so patient Really
The prices were very good I was happy with what I got and the salesman was very nice
something for all decorating styles. Good pricing.
The response to my problem was taken care of immediately. Very courteous and very helpful I was never put on hold. I would shop there again and would recommend anyone to go to Ashley
I ordered a sectional sofa, coffee table and end table on August 22, 2021 and was told it should all be in around October 14th. October 14th came and went with no furniture. Finally received a part of sectional sofa sometime in October and other parts in November. Was told at that time that the coffee table and end table would be in the end of December,the beginning of January. They did not come in then,nor did I hear from Ashley. Finally,on 1/3/22, I received an email stating that the coffee table was in. I set up a delivery date for Friday February 4th. I had to take the day off from work to be home for delivery. Got confirmation of delivery window time… and then an hour before delivery time I received a text confirming the delivery time but it also stated that the coffee table was not in and is on back order until 3/10-3/24. The end table is on back order until April sometime. So not only did I miss a day of work but no coffee table and no explanation. It is quite upsetting.. I went into the store to see if they knew what was going on but they had no explanation of what happened. So disappointed!
My salesman did a great job of helping me find a queen mattress. He listened to me and was great at his job. Thank you, Brian. I’ll be back for chandelier.
Very helpful and just what we were looking for.
They so far have been very helpful!!! Angela has been very informative and continues to assist my needs as I pick out furniture for whole house.
Brian was great to work with and had good attention to detail.
Don’t have the furniture yet, so I can’t let you know whether it’s any good. You should ask this question after delivery.
I purchased sectional sofa, coffee and end tables and accent chair in Aug. 2021. Received the chair in Oct. Tables and 1/2 the sofa in Dec. And the rest of the sofa in Feb. If you call customer service they don't answer even after 2 hrs. 37 min and 19 sec. Follow the prompts and have them call you. I have always purchased from Ashley in other states but since moving to Florida it is the last time. In addition to the long wait for sporadic delivery, I was told everything would be delivered by Oct. 14th. Covid is no excuse when you commit to a 2 month delivery and you take 5 months. Well they responded and told me to email them so I did. Then they called me and basically told me that the caller was only responsible for her customer service and not the company and they aren't responsible for delays in delivery. This just went from bad to worse.
The Ashley and City Furniture store near us had a wide selection and a good price point for patio furniture
Great quality and design!
Lu Lu was must helpful and thorough.
Angelo was our salesperson and he took all the time we needed to make a selection. He knew about all the furniture and was able to answer all our questions (unlike other places we visited). Friendly, patient, knowledgeable and professional. Great furniture store to visit!
Great customer service!
Great service. Thank you!
Had a great Ashley HS experience with Ashley L! She helped us with our order and didn’t apply any heavy handed pressure to buy more than we needed. She was very pleasant, professional and efficient.
Great service from Barbara! Very knowledgeable of products and understanding what we were looking for! Will definitely use her for future purchases!
Come see Lulu Silveira.. she’s great. Great selection ..
I have been a loyal Ashley Customer for years. Spend thousands of dollars on multiple bedrooms sets, couches, tables etc. I bought a replacement night stand (Porter Collection) and it was delivered damaged. I called and sent pictures. The nightstand was clearly damaged prior to being boxed since there was no damage to the box. The representative stated she couldn't help me and transferred me to the delivery company. The delivery company offered me $100 and told me to take it or leave it. So I will just call AMEX and have them deal with it. I have also purchased furniture from Kane's. I will be going there permanently and will never consider Ashley as an option.
Barbara Woods was such a huge help to me! I appreciate her time and thanked her for arranging my furniture to get to me asap. I love my choices.
Great furniture!! Reasonable prices
Friendly sales staff and knowledge of the product
Scott Gill was so pleasant and helpful. Very personable
Lisa was great! Did all of the hard work for us! Can’t wait to get our delivery and enjoy our new furniture!
Salesman was very good to deal with
Carolina did an excellent job in helping me pick out furniture. It was extremely difficult choosing items that I wanted to purchase . A lot of the items chosen were on back orders, and will not be available until March and June. I did not want to wait that long. I purchased a dining room set and buffet server, Cocktail tables. 2 bedroom sets. A credenza and a mattress foundation. Choosing the items mentioned was time consuming. Carolina made it possible and I’m so happy with her thoughtfulness and caring helping me find these items. There was a mirror that I also wanted of which there were multiple on the floor but management was not accommodating and would not allow me to purchase because more mirrors were coming in February. Very disappointed about that, almost cost them all my business. Caroline made it bearable.
i would not recommend buying from ASHLEY REALLY BAD SERVICE
Very good experience because we have a wonderful and patient sales woman Deborah Cooke Thanks Deb for helping us with our decisions
Amazing Customer Service!!! My sales associate, Mary Copper was amazing!!!! She knew exactly what I wanted and was able to get my order delivered days later!!!!
Great customer service & good quality items.
I had a great sales experience with Deborah Cooke at Ashley. Very helpful in picking out furniture and assisting with the matching of items too. She suggested some great options! And a very pleasant manager named Gio. A plus to both!
This delivery experience was horrific. No one is picking up the phone to correct this. The box spring itself was of good quality and we are grateful to finally have a good night sleep but the delivery driver was extremely rude. We had to leave work two hours early to accommodate the driver drop off time. Was originally scheduled 2-5pm but he showed up at noon, he didn't even make eye contact and flung our purchase two feet from inside the entry. We paid extra to have Ashley furniture set it up, I know it sounds lazy but with a million things extra to do we are willing to pay more to have someone else set it up. Otherwise why wouldwe pay someone extra to do this? What is even the point? He literally opened the door, walked two inches and placed it down. We have called a few times to getour money back, but no response and this is four hours before the closing time. I don't understand why no one is picking up the phone. This driver is incredibly lazy and lacks the basic social skills to appease the every day customer. With businesses struggling everywhere, what's the point of supporting a company like this? I would rather go to a small business who supports the local community. I understand companies get bad employees from time to time but at least answer the phone to correct the fact that your customer feltmoney wasted by a lazy employee who couldn't bother to do his job that he was paid to do.
Patrica our sales person so very Knowledgeable of what I was looking for. Courteous and friendly, also stayed over time to make sure we selected the right furniture. She also checked inventory to make sure my Selections were in stock. I highly recommend Ashley Furniture and make sure you ask for Patricia she works at the Ashley location on 14250 Tamiami trail highway 41 Naples Florida you will not be disappointed !!!!
Make sure you visit Ashley HomeStore BEFORE deciding on any home furnishing or accessory. You will be pleasantly surprised at their HUGE selection and will undoubtedly find exactly what you want with excellent quality at an affordable price! My sales representative, Angel, greeted me with her beautiful warm smile as soon as I entered the store. She listened attentively, and with absolutely no pressure, let me “try out” many “samples”. In addition she showed me different styles & fabric/color choices on her laptop. Her knowledge of everything was incredible, and when I left not only was I 100% pleased with my decision, but felt I had gained a friend. I would highly recommend you put Ashley HomeStore at the top of your list!
Amanda is fantastic!
Don't go there i purchased my bed and I've been sleeping on the ground for two weeks now, because they always deliver the wrong bed .
Great store! A bit overwhelming as you traverse the entire store and they're expanding. Be prepared to spend some quality time here unless you're looking for something very specific.
Fantastic service. Brian was patient and so very helpful. Will work with him for all furniture purchases.
We were not greeted at the door. We wandered around the store until we found what we were interested in purchasing. Once we made our decision, we searched for a sales person. Armond was nice a nd helpful in facilitating our order.
Great salesperson Angela.very understanding and took her time
The most disappointing experience ever. The only good part was Angela at the north Naples location she was so great. I paid for my sofa June 29th I was told it would get delivered in 3 months, the end of September. I called and they said Oct. 19. I had to move unexpectedly and called to change my address (I was told I can make changes to my order if I needed to with no problem) and the lady changed my address and scheduled my delivery for Oct. 15th and said I’ll be getting a call back to confirm this. So I got a call later on and they told me because I had to change my address that it would have to be a completely new invoice so it would yet again delay my delivery until the beginning of November they told me it was their system and there was nothing they could do about it to help me. Then I got a call back shortly after and said that magically the system let them keep my October 15th delivery date. I called yesterday to check on my order and thank god I did because they told me one of the pieces was damaged and they couldn’t deliver it that way so it’s back on back order and I won’t get it until the END November. What is going on? I PAID FOR THIS ALREADY. Terrible mistake buying from Ashley furniture
The most disappointing experience ever. I paid for my sofa June 29th I was told it would get delivered in 3 months, the end of September. I called and they said Oct. 19. I had to move unexpectedly and called to change my address (I was told I can make changes to my order if I needed to with no problem) and the lady changed my address and scheduled my delivery for Oct. 15th and said I’ll be getting a call back to confirm this. So I got a call later on and they told me because I had to change my address that it would have to be a completely new invoice so it would yet again delay my delivery until the beginning of November they told me it was their system and there was nothing they could do about it to help me. Then I got a call back shortly after and said that magically the system let them keep my October 15th delivery date. I called yesterday to check on my order and thank god I did because they told me one of the pieces was damaged and they couldn’t deliver it that way so it’s back on back order and I won’t get it until the END November. What is going on? I PAID FOR THIS ALREADY. Terrible mistake buying from Ashley furniture
Ingrid was terrific and the whole buying experience was great. Console table and open book shelves Great!!!
Gabriela was amazing! So helpful and knowledgeable. So unusual in the furniture shopping business currently.
Great service - great salesperson Clint!!
Love the Bolanburg Collection and Jodi Ardito is an awesome sales associate!
Wide selection and helpful associates
Brian was great! Worked with me to get what I wanted but didn’t make me feel pressured if it didn’t work out. In the end that made me happy and continued to want to work with him. Excited for a bigger sectional, we’ve loved out couch.
We had a great experience shopping for furniture. Bruno Lehner, our sales person, was very knowledgeable and courteous. He went the extra mile to find us the right products and the best deal.
Christina was absolutely wonderful. She was friendly, knowledgeable, and professional. We will definitely go back to see Ashley for our future furniture needs.
Great service by the sales team. Long wait for delivery 😕
Looking for a Sales Representative…….Look for Danielle Altman. These past couple of months have been a pleasure working with her. She helped me out with this challenging task of furnishing an entire home. She had the skills and ability to listen to our needs and have patience with us. Also, her suggestions and great discounts made us completely happy. Thank you!!!!
I recommend Ashley HomeStore because of Sales Representative Cristopher Gonzalez from Ashely HomeStore #38 who possessed tenacity, which impressed my wife and me since he took the time to make sure that all of ours needs were satisfied and all of our questions were answered.
I recommend Ashley HomeStore because of Sales Representative Cristopher Gonzalez from Ashely HomeStore 38 who possessed tenacity, which impressed my wife and me since he took the time to make sure that all of ours needs were satisfied and all of our questions were answered.
Easy and friendly sales experience.
sale person John St.John was wonderful to work with. he is very professional and willing to give you advice on your purchase. will sure look for him on my return to Ashley.
Very kind staff, helped my boyfriend and I with all our needs!
Bruce Segal was helpful and informative!
Nice selection and Scot was helpful
Very good selection and excellent salesperson.
Nick P was very patient and helpful in our decision to buy a new living room set. He had great suggestions, and helped us to choose the look we wanted. I would certainly call Nick for future purchases!
Semele is an amazing sales woman. Extremely patient and knowledgeable! It was a pleasure doing business with her.
Dillon in the Naples store was very layed back and helpful. He was very patient with my grandson’s antics too! Knowledgeable about products and pricing.
Before you buy from them make sure you find out about the warranty. They want to tell you the furniture is covered under The one year warranty but then they want to tell you you’ll have fees for them to come out. they give you the runaround I actually decided not to purchase my dining room set because nobody could give a straight answer on what they charge or what they will not charge under warranty.
Courteous and highly professional. All questions were answered expertly even though some research was required. Could not have been a better in person experience. Trying to reach them on the phone is yet another story, sadly.
I called to order a table and the price was different in the store but Denise immediately said they would honor the online price with free rub side delivery. Very nice customer service
The wonderful service by the associates. All were very friendly .
Deborah is the best! I ordered a brand new Sofa from Ashley HomeStore in Naples, along with a Bed Frame, Mattress, and Box Spring. My experience from start to finish was amazing! Upon arriving in the store, Deborah greeted me to help me. She is the best on the team, so nice, honest, organized, patient and thorough. My order and delivery experience were wonderful, especially relocated from out of state. The furniture is so comfortable. Just make sure to ask for Deborah, as she is the best, even if you have to wait for her.
Our salesperson Bruce Segal was extremely helpful with our purchase.
Came in over a holiday weekend and was greeted by Brian Chancy. He went out of his way to show us other options for a couch we didn’t think would fit in our living room. He was very knowledgeable about the furniture and color options. When we left, he gave me a business card so I could call and confirm if the available couch would fit. As it turned out it did!! Brian did the whole transaction over the phone and was able to find a quick delivery date that fit my schedule! It was a great experience and I’ll definitely be back soon! Thank Brian!!
The store and staff is amazing. Huge selection. The staff was top notch too. while the staff was close by they weren't pushy. the wife and I had the pleasure of working with Nick Patterson he made the experience of spending enjoyable. highly recommend this store.
Great price, awesome service. Highly recommend to anyone looking for home furniture. Thank you
Barbara is a 10 ! Great customer service ill be back!
I shop quite often at Ashley. Today I walked in with three bar stools in mind that I wanted to buy. Scott helped me with the purchase and I was out within 15 minutes. It was fast, it was efficient and I was able to sit on one of the stools as we conducted our transaction. The bar stools were exactly what I was looking for, but to have great customer service every time is another reason I shop at Ashley’s.
Keith was such a joy to work with. I wish I had used him for all of my previous purchases. He was so knowledgeable,professional, and efficient. I look forward to using him in the future.
We were greeted as soon as we well and in by Angela. We asked what we were looking for and she took the time to show us various designs and walked back with us as many times back and fort her between products to help us choose. She was so nice and understanding. Very knowledgeable. I love my first time experience at ashelys !
Angela was very helpful. Thank you.
Angel was very accommodating and so was customer support
Jodi was the absolute best. She was very helpful, answered all questions and gave us the best deal possible.
The sales rep. Ingrid was great. She was patient knowledgeable and great personality. Erica the manager was very nice and helped us save money. Would recommend this Ashley store for great service. Thank you again.
Furnished our whole house today. Ingrid was a very professional and kind employee along with the manager Erika. Was a pleasure doing boxing buisness there . Will recommend them highly!!!
Thank you Ingrid for being so kind and knowledgeable! You made our shopping experience so easy and stress free.
Great service!
Ask for Carol Aumann she is the best sales Representative at City Furniture.Carol is most helpful and informative and very friendly . Thanks to Carol we found the perfect bedroom set and are very happy ... Tom & Suzie Brady
Scott was great and we had a great experience.
LU LU was awesome. She showed us exactly what we were looking for and answered all of our questions. That whole experience was excellent.
The sales lady that helped us, Sam Losey, was very helpful and patient. Although we didn’t find what we were looking for we will definitely come back.
Very helpful! Very accommodating!
Lulu was amazing!
The salesman was the most knowledgeable and courteous person. He really knew his inventory. The nicest personality. Thank u Scott Jackson.
Katlin, with Ashley In Naples, was excellent from when we walked through the door. She was able to help use get everything that that we wanted. Prices were great.
Gloria was very nice and helpful went to another store and decided to come back because the customer service was great we got greeted at the door nothing but good vibes at this location and great prices in town Thankyou
Angelo was a great salesperson to work with. Very patient while I was trying to figure out what I exactly wanted. A big inventory to choose from as well.
Friendly helpful staff prices good
Kosta B was an outstanding salesperson in every way. He was knowledgeable and efficient and sought to please! Very patient and friendly as well!
Efficient, friendly service. Well stockEd store with excellent furniture
Recommend Ashley HomeStore because of Kelsey!
Great service, selection and quality.
Service was amazing thank you Jodi Ardito
Debi Cooke greeted us upon arriving to the store she listened to our wants and needs, she walked us right over to the table we needed which was perfect for my condo She wax very personable and polite I’d recommend her to anyone that would go to the store as well as I will be returning in the future to purchase more items thank you debi
I like the services there good customer service I’m really happy and the best is angel catherine I highly recommend that furniture store.
My wife and I purchased many items at the store and were very impressed with our Salesperson, Angela Doherty! She was extremely knowledgeable and helpful in our decisions. I would recommend this store completely because of Angela! Very professional and friendly! Thanks Angela for all you do!
Great service and prices. High quality goods and merchandise.
We popped into Ashley’s and Angel still had our profile which made for a quick visit for exactly what we wanted. Thank You Angel!
Good prices and quality. Amy
Knowledge of sales personnel
Best sales man! Bruce Segal was professional and kind!
Sales person was very informative
quality, good customer service
We had the best salesman...he didn’t hover and allowed us to shop with ease only popping up to give information regarding what we needed. Was very helpful in helping us get the perfect new sectional for our living room. Would definitely go back for future purchases. One of the only places with fast turn around times to get us all set up right before Easter 🙏🏼❤️ Thanks Brian...
Just got my dinning room table delivered today and it came damaged and dirty chairs and bench fabric. I will not be ordering from Ashley or city furniture again And getting a hold of someone in customer service impossible also they never pick up phone in this storeThe worst customer service.. you are better off going elsewhere less expensive and better service
Madeline Lupo in the Naples Fl store was extremely helpful and informative.
Gabriella!!! Our sales rep outstanding customer service 5 stars!!!!
Great Service, no pressure. Prices were reasonable.
We found the perfect chairs for our dining table at Ashley and our salesperson Keith was so helpful and knowledgeable. Had the best experience shopping for furniture. Thanks Keith and Ashley Furniture!
La variedad de productos y de precios
Jodi was very helpful and made sure we could remember what we liked by tracking the items and then emailing us the pictures
Service great!! Ingrid a nice sweet lady
Vast selection of furniture to chose from
Great service, speedy delivery and nice prices
Great style and reasonable pricing Excellent selection of products.
Good selection. Very helpful sales staff.
Amazing place!!! Manager helped me find the right pieces for my vacation home!!! Excellent service Erka!!!
Very knowledgeable and professional staff. Everyone is so nice and helpful. Mary Lou , Jodi and Emilio are great ! Highly recommended
Got a nice living room set and supercool table and lamps to match. Gets delievered next week!! Woohoo!
Large store with many choices. Was able to pick 2 pieces from a sectional instead of having to purchase the whole set. Kelsey K was knowledgeable and helpful!
sales rep. Carol made it very easy to make my purchase. Very satisfied .Thank you
Good products, great prices
Lara was professional courteous
Large selection of furniture
(Translated by Google) Quality and service offered (Original) Calidad y servicio ofrecido
Beautiful store. Nice furniture. And the help was perfect. Highly recommended
Varied selections and prompt knowledgeable service by the staff
Quick efficient service from sales person
Thank you Kosta for helping me get my new furniture. You were helpful, patient and heard what I was wanting. You guys made my experience easy. Thank you Erika and Kosta.
Scott was very professional and efficient
Great selection and wonderful customer service.
Again promise it’s in stock than apologize why they can’t deliver. The worst.
Beautiful furniture and an even more excellent manager with Danny LaRose. His assistance is always above and beyond!
We worked with Angelo, what an amazing sales man!! Super attentive and super helpful, we highly recommend Angelo !! Thank you again !!
We went to six furniture stores and found the best one at Ashley
Great attention to detail and my needs...
They have a great variety of items and very good prices, financing is really easy and customer service is excellent
Awesome selection of furniture & great prices. Sales person was very patient & made good suggestions. I would recommend them to anyone.
Good salesman good products
Mrs. Ardito was extremely cooperative and helpful. Excellent sales person.
Awesome sales staff and selection! Keith is amazing and was able to help us find what we needed & have it all delivered in the same week. We also got our exercise as we walked about 3 miles in the place ;) Definitely stop here !
Everyone was helpful esp Gabriela. Huge inventory, so much to choose from. We'll be back!
I loved working with Gabriela. She was knowledgeable and patient. She got us what we needed!
Great prices and selections.
Very friendly and helpful. Prices were very good
Very large selection of furniture and mattresses along with friendly, helpful sales staff and manager
Ashlee had exactly what we were looking for at a good price and very knowledgeable salesperson.
Good prices and quality. Pleasant staff
No pressure and a variety so large that if can’t find what you’re looking for you have a problem. Also the sales staff is friendly and willing to help. Our sales person was just great. The perfect personality to be a great sales person. Her name is LuLu
It has many great selections and wonderful people to help you find the right pieces
Scott Jackson was great helping me and my wife pick out the furniture for our kids. Go see him when your ready for new furniture!!
Great service! Found the headband I was looking for at a great price! Sonia Vicente was very helpful, accommodating and eager to respond all my questions Thank you!
Excellent sales people not pushy, not over priced, deliver people very well trained, delivery on time. Shop Ashley's and you won't be sorryi
I delt with Patricia Valdich and she was very informative and showed me several options of dressers. A delivery schedule was set up for my convenience and then gave me several options for places that may be interested in taking my existing dresser and end table.
Extensive selection and knowledgeable staff, incredible value for quality and best pricing, with seamless delivery and set up to make life ever so easy. Highly recommend.
Very friendly and helpful good value
It was the worst shopping experience in my entire life in America! I thought this does not happen in America! We bought chairs in the store, the seller did not warn about the most important thing - that the goods cannot be returned! The seller forged my signature on the document, which says that we are familiar with the conditions of non-return of goods and at the same time accused us of deception, that this is not true! I have never met such a boorish attitude towards a customer in any store! I think if the buyer has not faced such a situation himself, then no one will be able to believe that this could be, but it's true! And the senior seller is Erka Spaho, this is a very poorly educated person with a boorish attitude who accused me of lying! never recommend having a shopping experience in this store!
I had many issues trying to place the order but Tyler at the Naples store handled everything for me. He was great. Excited to get my Paxberry dresser and chest!
We purchased furniture several months ago and wanted to add a second dresser to our bedroom set. I knew immediately to ask for Scott he was so helpful and great to work with.
The worst store ever. I bought my furniture cash with Danielle. She promised to delivery in January 7/2021. My bedroom, light stand , my desk dinner room table, sofa. They change the dates dor 01/9. After I called so mad they again for 01/17 and said everything come at that date. Now just came my bad the rest will came on 02/07, really???????? I pay cash she promise to delivery at time ?
Angelo was very patient and always ready with information or other ideas. I was very pleased with his help.
Sales person was great and had us out fast with our delivery results
MaryLou was a great organized saleswoman! Very efficient & friendly.
Angel was so amazing! So sweet and I’m happy I was lucky enough to meet her! I’m looking forward to my future interactions with angel thank you! Oh and the furniture I can’t wait to have it delivered!
Horrible experience, paid for premium delivery which included inspecting items upon delivery that was not done. All dresser drawers on left side of dresser are off track. Terrible customer service, will never shop there or City Furniture again.
Attentive saleswoman. Very helpful and informative.
Great service however my local store did not have the loveseat offered for sale on the Ashley Furniture website. Also I am still waiting for my receipt to be emailed to me. Not a great sale selection.
Great experience! Kelsey was amazing at the store and found us exactly what we wanted! The delivery drivers were awesome as well! Love our new furniture! Thanks again!!!
We purchased a chair from this store, and then they never even set it up. They literally told us the chair was broken, when you just had to show us how to set up. On top of that, when we told them we had a broken chair, THEY REFUSED TO GIVE US A REFUND. BE WARNED, NO MATTER WHAT HAPPENS, they WILL NOT REFUND YOU your money. If you are unsatisfied or your furniture is defective, YOU ARE STUCK WITH it. They even refused to pick up the furniture. There are plenty of other furniture stores, make sure you have the opportunity to return in case something goes wrong.
They had everything we wanted for our new home. We purchased a kitchen/ dining room table, 8 chairs, a desk, chair, light and bookcase. Above all is the service we received by Herbans Paul. He answered all our questions which were many, and made our purchase a lot easier. A true asset to your company. Great experience..Thank you!
Very friendly associates there. Helpful associates.
Furniture looks great shop sales staff and delivery guys were curtious and helpful, all installed within a short time. Would highly recommend Ashley Furniture.
Spencer was very helpful, polite and efficient. We were in and out with our new couch purchase and we’re very pleased with our service and product. Quick delivery and good financing options.
Bonita Springs FL - I was there for at least 20 minutes and not one salesperson asked if they could help me. I was shopping for accessories and finally picked them up and carried them to a desk. Two people were on the phone. Then a salesperson walked up and helped me. Her name was Sonia Castellana. She even helped them me carry them to my car because they had no paper or bags.
Mary Lou, did an awesome job coming in she greeted us and was very friendly and very helpful and help us choose great bedroom set for our daughters. Best customer service.
I had a wonderful experience with Ashley furniture. My sales lady Kelsey was extremely helpful and kind. I would recommend her if you needed any help. Out delivery was spot on! I definitely will go back when I need furniture ! Thank you Ashley furniture!!
The showroom gave us a variety of options and the Salesman Paul Schunemeyer was knowledgeable and not pushy. Helpful and able to make sure we got the best deal.
I recently purchased a kitchen table,chairs, and several other pieces of furniture at Ashley Furniture.Cynthia our sales associate was extremely helpful,patient, and knowledgeable.This was our first time shopping for furniture at Ashley, and we were very satisfied with our experience! RH
Delivery was very and the were very polite Would recommend to friends
Best place
Just bought my first full bedroom set at Ashley with help from one of their awesome employees Bruce segel he was helpful, educational on the furniture and made it a calm and fun experience!
At first there was no one available for assistance but after I came across an employee that was setting up a displayed she called for assistance. After a 10 minute wait she approached me again and called for assistance and right away was assisted. Sales person was friendly and provided excellent customer service. Would definitely come back.
The store appears to operate normally, requires wearing masks for entry. A huge showroom, pleasant atmosphere, with large selection of furniture had just the table for which were looking. The salesman Armand was very helpful and friendly and we bought the table for delivery a few days later. Excellent buying experience, we will shop here again, recommend this store and Ashley Furniture.
Gorgeous furniture! Brian was a very personable and knowledgeable sales person. Will definitely be a repeat customer.
Very professional taken care for my needs
Great support from Brian C. Excellent knowledge of products and options. Did price match and clearly explained delivery and protection choices.
Brian the sales rep was very knowledgeable and helpful
I had Angelo for my sales representative. We came in earlier and looked at a bedroom set. We ended up leaving to make sure that the furniture would fit in the room. He was very polite and understanding. We came back 2 hours later and was greeted by Angelo and bought the bedroom set. It was nice no pressure when leaving to get measurements. Excellent service.
The delivery guys did a great job ! They were quick and didn’t damage my stairwell walls ! And they were professional and nice too , even wore masks . The sectional also looks great and wasn’t damaged during transit . Thumbs up 👍
Enjoyed working with Monika R. Very sweet and loved her sense of humor. No pressure. Very clean store. I ended up calling the store to find her because back to Ohio we decided that’s what we wanted.
My furniture consultant, Monika Ritchter - I’m pretty sure I had just met a really good new friend. She was so knowledgeable of all the items in the store and had made the process of buying furniture for a 2 bedroom condo a very smooth transaction! The store is very clean and they have a large variety of choices
Tyler is a rockstar! So happy to find what we wanted. Pain free experience.
Ordered some furniture sales person was nice seemed helpful. When some of the furniture was delivered we found out the ned is back ordered over a month. That was our most important item. Footboard on bed was broken. We called sales guy no call back, did chat said they would help dis not, called sales guy no call back. 5 days later got a delivery couch was wrong color. Delivery guy said this happens all the time also proceeded to tell my wife he is sick today. Could be Covid hope not. Cant believe a big company like Ashley Furniture would send a delivery person with Covid. Maybe my sales guy has Covid reason he is not in.
Erika was extremely accommodating and helpful.
I was looking for a bedroom set online which was out of stock, I called the Naples location and had immediate, friendly, and fast service. I was informed that out of stock items online may not be consistent with what is in the store, I was able to order what I needed directly from the store over the phone with free delivery! Thank you Denise S.
Nice enough experience buying our entertainment center. Paid what we thought was a decent price for something that need to hold a monstrously large tv safely. The problems came during the delivery. We took the earliest available delivery date because furniture has a much longer delivery window due to COVID-19. I understood this, and had to take the day off work to get the earlier delivery date. However, if you give a customer a 3 hour delivery window I expect you to be able to meet it, or give me a call at the very least if you cannot. That&'s not how Ashley does business. I started calling 20 minutes after their window had expired, and I was now close to the time I would have been home from work anyway. 20 minutes on the phone to be told they will call you back. The app for tracking your delivery is abysmal. Don&'t bother with it. After being more than 90 late on a 3 hour window, and being on hold for another 40 minutes I was basically told &"yeah, they run a little behind on Saturdays&". No customer service skills to speak of, and I ended the call more angry still. Then came the delivery. Two hours outside the window and not so much as an apology from the delivery guys. Just a shrug when I asked why they wouldn&'t call if the were running that late. The furniture has several scuffs and scrapes on in, and one of the rear supports had to be repaired before I could put a 100 tv on there. Infuriating. We have an Ashley Furniture card and a Rooms To Go card. One of them will be used in the future. You bet it won&'t be Ashley.
Nice enough experience buying our entertainment center. Paid what we thought was a decent price for something that need to hold a monstrously large tv safely. The problems came during the delivery. We took the earliest available delivery date because furniture has a much longer delivery window due to COVID-19. I understood this, and had to take the day off work to get the earlier delivery date. However, if you give a customer a 3 hour delivery window I expect you to be able to meet it, or give me a call at the very least if you cannot. That's not how Ashley does business. I started calling 20 minutes after their window had expired, and I was now close to the time I would have been home from work anyway. 20 minutes on the phone to be told they will call you back. The app for tracking your delivery is abysmal. Don't bother with it. After being more than 90 late on a 3 hour window, and being on hold for another 40 minutes I was basically told "yeah, they run a little behind on Saturdays". No customer service skills to speak of, and I ended the call more angry still. Then came the delivery. Two hours outside the window and not so much as an apology from the delivery guys. Just a shrug when I asked why they wouldn't call if the were running that late. The furniture has several scuffs and scrapes on in, and one of the rear supports had to be repaired before I could put a 100 tv on there. Infuriating. We have an Ashley Furniture card and a Rooms To Go card. One of them will be used in the future. You bet it won't be Ashley.
Terrific selection! Reasonable prices!
Sales lady was very good and delivery date was very good
Spencer was awesome and made it easy for us to find and get the sofa we needed!
Sales lady M. Richter was wonderful and I would recommend her.
Excellent customer service. Brian was very professional. Outstanding customer service.
Everything was wonderful!
Patricia Ugarte is such a professional sales person! She made the transaction go quite smoothly!
Charlie Brown was excellent!
Cynthia was very professional , went over and above to help with our decision! The store is very clean and designed very well with Furniture , artwork etc. Nice setups.
Scott Gill was very knowledgeable and helpful.
Nick got our attention as soon as we walked it and made the overwhelming process of furnishing a home Easy Peezy!!! He was attentive and patient, I can’t thank him enough for the service that he provided to us. If you’re in the area go see Nick at Ashley’s/City Furniture.
Our first experience at the Ashley Store in Naples Fl. It is a beautiful store with many many choices of beautiful furniture. Our agent was Ashley. She was extremely help and explained the polices and furniture with so much knowledge. We will always ask for Ashley although I'm sure everyone is helpful. Of course we left with our purchase recommend 100% he
Love my console table it’s beautiful Thanks again to Amanda there at ashley in Naples she was a great sales person and very sweet
We had a great experience working with our sales person Charlie V. Working out of the Bonita Springs store. He helped us select a bedroom set for our new home and got us a great price.
Lots of selections to choose, quality furniture for a fair price. Your salesman Alex Hash was very knowledgeable and helpful!! Thank you Alex
So quick and easy. The sales representatives are attentive without being bothersome. Very much appreciated! Also, efficient and knowledgeable about items.
Staff very helpful locating the exact piece we were interested in purchasing. No pressure, just excellent service
Superb service from Brian Chancy. He was most helpful and professional in assisting me with coffee table set and lamps!
My sales person Angelo was very pleasant knowledgeable and professional. Angelo was great to deal with He made the purchase and transaction very easy. I highly recommend them. CK
Denise and Debbie were friendly, knowledgeable, efficient. Made our buying decision quite simple. What a pleasant experience!
Very accommodating and helpful sales people. Paul was extremely pleasant to work with.
Great time. Back and forth. She was very patient
Very friendly, I knew what I wanted. Gabriella was very professional and I was in and out in no time. Very pleased, thank you
Our sales person Maxine was great and quickly took our order.
Mary Lou took our order over the phone. She gave us a sale price...and did it all with a smile and a laugh. Easiest transaction ever...and she agreed!
Armand was extremely helpful. He narrowed down selection for us by what was available for quick delivery. He does a fabulous job!!! Thanks Armand for your help we are very thankful you were our Sales person.
My sales representative Scott was amazing. He listened took me to exactly what I was looking for. He was friendly, knowledgeable and got me all taken care of.
When you want to work with an honest, friendly, and experienced sales agent, you must ask for Madeline. She is the best at guiding you through all the options to make sure all your selections come together.
Went to the Naples Ashley Home store to look for a nightstand that I had seen on their website. Patricia took me around to the different bedroom sets and I saw the table. After deciding to get it, she told me that I could pay for it right there and that they would deliver it (I was in a rush, plus I'm putting it together) next Tuesday. If you want to pay extra, they have White Glove service, but I was being cheap. I was out of there in less than 30 minutes. Awesome!
Extremely happy with the purchase process recently. Online or in store (I've done both) it has gone very well. Prices and payment options are fair too! Highly recommend Ashley for your next furniture purchase.
I placed a phone order from a different state with Denise and she was very helpful. She looked up the items I was wanting to purchase and broke down the prices for me. The pieces I purchased were all in stock and the delivery date I was requesting was available. The process was seamless.
Shopped today, Kosta was our sales person, very pleasant and professional. We purchased new dining room chairs. We will be back. Thank you. Nancy Scott
Great selection and very helpful sales person
Once I purchased my $3000 couch they delivered the wrong middle piece 2 days in a row. Worked out a $200 store credit for them to even keep my business. I was ready for them to send the whole thing back due to the horrible experience. I kept the couch and received a store credit that expired 2 months later. Why should it expire in the first place? I Called this exact location to see if they would honor the store credit even though it was expired. They looked up my account and said yes!! Come in!! So I eventually came into the store and they said they can’t honor the store credit. I then explained the horrible experience and told them that it should never have expired and that They told me to come in and would honor it. He tells me that he will give me a discount, but don’t think you will pick out a $200 item in this store and get the item for free with your 200 voucher. So now we are playing sales guy and numbers with my voucher that I received because your company messed up a simple piece 2 days in a row. He acted like he was better than me and my miserable excuse of a store credit. Don’t get me stared on the A** kisser “wrinkles“ of a sales person. She teamed with the manager to show me $900 tv stands and said if you want your 200 off it’s going to have to be a big purchase.it took me everything I had not to bring the whole couch down to their front door and leave it set. I don’t even want to sit on or own your product any longer. I made sure to clarify that next time I go to purchase a even better couch!! That it would not be from this sad a** excuse of a company!!! Go far left from this location folks!
Great experience with Monica & Nichole. Not pushy! Very informative & helpful. I don’t like being followed or hovered over. They did neither!
We had the best experience with our delivery. They put everything together, placed it in the exact space and were 2 of the kindest, hard workers I have ever met! We loved our sales associate, Angel! We would highly recommend
Ms. Angell was the perfect sales person for me. She knew what I was looking for and gave me a few ideas. I loved the store (my first visit). All in all a good experience. I found what I wanted - done!
Brian was very helpful. 💯
Awful Service. Promised one thing..received nothing!! Will take your money asap and not delivery on promises. Everything is in stock until they get their money. Then, nothing is in stock! Then, try and get a refund. "We'll get it to you as soon as we can". Do not shop here! Read reviews on YELP first!!
Great salesman scott gills
Love there furniture
Our salesperson, Kaylie, was excellent to work with and even stayed late while we debated on items and finalized our order. I can’t comment on other aspects or furniture issues yet as we have not received.
Amazing experience. Scott as always was informative and helpful in helping me with choosing the perfect selections for my home. Will be back soon!!
Had a great experience at Ashley furniture. Our sales associate Rasheed was great
If I could give it 0 stars I would have! Waited 5 hrs fir a mattress delivery, never came. After 45 mins on hold I got a hold of the mgr and she said my order was back ordered! So guess I wasted 5 hrs, thanks for the heads up and I cant wait to sleep on the floor again!
Well and it just keeps getting worse. I expected my indoor bar, my patio coffee table, and my patio sofa to be delivered today.... well my patio sofa wasn't on the truck for some reason. We called and now they are saying it's going to be another MONTH! What a joke of a salesman and a company. I still have more furniture to buy and I will be spending my money literally ANYWHERE else.
Well and it just keeps getting worse. I expected my indoor bar, my patio coffee table, and my patio sofa to be delivered today.... well my patio sofa wasn&'t on the truck for some reason. We called and now they are saying it&'s going to be another MONTH! What a joke of a salesman and a company.I still have more furniture to buy and I will be spending my money literally ANYWHERE else.
Well and it just keeps getting worse. I expected my indoor bar, my patio coffee table, and my patio sofa to be delivered today.... well my patio sofa wasn't on the truck for some reason. We called and now they are saying it's going to be another MONTH! What a joke of a salesman and a company.I still have more furniture to buy and I will be spending my money literally ANYWHERE else.
Angelo was a fantastic sales person. He was extremely patient and knew his products very well. I would highly recommend going to City Furniture and ask for Angelo if you are looking to furnish your Naples, FL home.
Great selection at reasonable prices. The delivery experience was great. The men were courteous and efficient.
Everyone is always easy to work with. We find that the selections are many, and we always find something we love.
I am very very disappointed with Ashley’s. I found an awesome tv stand there that I fell in love with. Due to Covid we had to pick things out based on what was available. In stock. Which we knew so we double checked that what I fell in love with would be available to us on the date we needed. We were told it was. I was ecstatic. Come to find out we get a call 2 days before our delivery date saying “sorry we made a mistake, we can’t deliver it to you til a month later” OOPS! I was not happy. People at Ashley’s do not put forth too much effort to make their customers happy. Which is odd due to the fact that they work based off commission. Too bad. Better luck next time guys
Alex was great. Very accommodating and patient, we had a situation going on with another furniture company and he was understanding of that. From beginning to end they kept their word about everything.
Paul Schenemeyer was probably one of the best sales person I've ever worked it. He was very knowledgeable, helpful, and professional. I ordered my son's bed and was able to get the delivery date I wanted. I plan on coming back in the near future to get my bedroom set. If you are looking for a good sales person go to Paul Schnemeryer!
Scott Jackson helped us today and was very informative. Great service and definitely will be asking for him personally when we go back.
Very good service. Saved $200 on a dining set.
Ingrid was very helpful, gave us our space when looking around but was always available to answer our questions.
Scott Jackson was wonderful. He was personable, knowledgeable and efficient. Everything you want in a salesperson when making important decisions about the furniturefor your home. I highly recommend him. Thank you, Scott!
Fantastic service, great selection. Found exactly what I was looking for. The salesperson, Kaylie, was exceptional. She helped me mix and match to create the perfect set. She was patient and kind enough to walk me through the store at least 4 times, lugging chairs here and there. Thank you for a great experience. I can’t wait to see my new furniture in my home.
We purchased a recliner from Ashley Furniture. I swore I would never shop in City Furniture again not knowing they were affiliated. The young woman who helped us Stephanie was excellent. We wanted something smaller and they were the only one that had what we wanted. So against my better judgement we bought it. Delivery today was flawless. I am happy to say it was an easy pleasant experience. If this is the new attitude for City/Ashley I am on board. So far so good.
Angel at Ashley Homestore was very helpful, professional, and easy to work with. She tried her best to make sure I was satisfied and given every option! She was wonderful! Our experience at Ashley Homestore was very positive.
Eddie Queen was such a great help to my wife and I when we were looking for a desk. My wife has very demanding standards for home furniture and decor, but she enjoyed working with Eddie on her search for the perfect desk for our new home office. We like the quality and styles of the furnishings options at City and Ashley, and Eddie was invaluable in helping us to make a decision.
I am so disappointed in this store! I recently purchased a bed and sectional from this store and have had nothing but issues. It was difficult to get financing and my credit score is sky high... then someone cancelled my entire order and nobody called to tell me this... I found out on the day everything was supposed to be delivered. I had already donated my bed and couch so I slept on the floor for several nights. I finally received my furniture and I guess they gave away half of my sectional since there was only like 1 left? I am still waiting on the other half of my sectional. The manager only reimbursed me $200 for my inconvenience and said legally that is all she can return to me since I received a discount on my couch. Really?????? This has been the worst experience ever and I am so disappointed. I still don't know where the other half of my sectional is and I am taking this to corporate. They should appreciate my business more due to Covid and I know they are not selling like they normally do. I hope someone from Ashley is reading this and please work on your customer service! If I don't get the other half of my sectional then I will just return everything and go somewhere else.
The sales staff at Ashley are so knowledgeable about mattresses. They have the best services and sleep guarantee. I'm a customer for life!
Great customer service.
Nice selection and decent prices. Scott was very polite and helpful in helpful us purchase our Coffee and Sofa Tables.
I purchased a living room set a year and a half ago. We had issues with the condition of the furniture when it was delivered. Our delivery people were really good and took it back without issue. My issue is with our salesperson Lillian. She said it was worth the extra money for a service plan as we could call and have the furniture cleaned yearly. Wrong. I just tried to have this scheduled and was told no it doesn't work that way and they apologized for the salespersons misinformation. The furniture is fine but wish I would have saved the over 2 hundred on service plan.
excelente servicios, mis muebles me llegaron en excelente condiciones, todos son muy atentos
The first problem we had is when we went to pay off our invoice because we would be moving into our new home in a few days. That's when we were told that the dining room table that we ordered was no longer available and had been discontinued. No one had contacted us to let us know. I asked about the floor model and was told that it had already been sold. We had a deposit on the furniture but they sold it to someone else because our invoice hadn't been paid in full even though we were never notified or given option in regards to the discontinued table. We ended in the attached City store and picked out a more expensive dining room table. We kept our original order for chairs, a bench and four bar stools and other items. The purchases were made between January and March and was put in storage until our home was finished being built, the furniture was delivered on March 4th 2020. The four bar stools that we purchased for our kitchen island started loosing screws and one of the cross slats actually came out after only two months of very light use by me and my wife. When I called customer service I was told that someone would come out for the repair but I would have to pay the contractor $50 for a transportation fee. The customer service representative was insistent that I would have to pay to have the repair. After first refusing to pay the transportation fee I finally agreed after I was told "he wasn't playing games and wouldn't send someone if I wasn't gone to pay". I spent an hour with a friend and we took every stool apart and put longer screws in all four stools because tbe screws that were there only had a 1/8 inch grab, we replaced all thirty two 1 inch screws with 1 1/2 inch screws. It appears to have fixed the problem. . The idea that I was going to be charged $50 for someone to come and fix a problem caused by the assembler who used the wrong screws is reprehensible. I am done with Ashley and City for that reason. A friend of mine was shoping for new leather sectional this weekend and when I told him the story both stores were taken off his shopping list. We literally spent thousands with Ashley and City for new furniture for our new home and they have a policy of us paying the repairman $50 for a transportation fee that they should cover on furniture two months old, it's a disgrace. I contacted a manager of the Naples store who stated she didn't have the authority to waive the fee but would look into it and have someone contact me, I received an email requesting photos, invoice numbers etc, when I originally called, the information requested was looked up by the customer service representative and was readily available. A picture was also sent. I answered with a similar email of the contents of this post. Never again will I buy anything from Ashley or City Furniture. Bad bad business.
The first problem we had is when we went to pay off our invoice because we would be moving into our new home in a few days. That's when we were told that the dining room table that we ordered was no longer available and had been discontinued. No one had contacted us to let us know. I asked about the floor model and was told that it had already been sold. We had a deposit on the furniture but they sold it to someone else because our invoice hadn't been paid in full even though we were never notified or given option in regards to the discontinued table. We ended in the attached City store and picked out a more expensive dining room table. We kept our original order for chairs, a bench and four bar stools and other items. The purchases were made between January and March and was put in storage until our home was finished being built, the furniture was delivered on March 4th 2020. The four bar stools that we purchased for our kitchen island started loosing screws and one of the cross slats actually came out after only two months of very light use by me and my wife. When I called customer service I was told that someone would come out for the repair but I would have to pay the contractor $50 for a transportation fee. The customer service representative was insistent that I would have to pay to have the repair. After first refusing to pay the transportation fee I finally agreed after I was told "he wasn't playing games and wouldn't send someone if I wasn't gone to pay". I spent an hour with a friend and we took every stool apart and put longer screws in all four stools because tbe screws that were there only had a 1/8 inch grab, we replaced all thirty two 1 inch screws with 1 1/2 inch screws. It appears to have fixed the problem. . The idea that I was going to be charged $50 for someone to come and fix a problem caused by the assembler who used the wrong screws is reprehensible. I am done with Ashley and City for that reason. A friend of mine was shoping for new leather sectional this weekend and when I told him the story both stores were taken off his shopping list. We literally spent thousands with Ashley and City for new furniture for our new home and they have a policy of us paying the repairman $50 for a transportation fee that they should cover on furniture two months old, it's a disgrace. I contacted a manager of the Naples store who stated she didn't have the authority to waive the fee but would look into it and have someone contact me, I received an email requesting photos, invoice numbers etc, when I originally called, the information requested was looked up by the customer service representative and was readily available. A picture was also sent. I answered with a similar email of the contents of this post. Never again will I buy anything from Ashley or City Furniture. Bad bad business.
Brian Chancy was very informative and personal making our purchase easy and pleasant!
The first problem we had is when we went to pay off our invoice because we would be moving into our new home in a few days. That&'s when we were told that the dining room table that we ordered was no longer available and had been discontinued. No one had contacted us to let us know. I asked about the floor model and was told that it had already been sold. We had a deposit on the furniture but they sold it to someone else because our invoice hadn&'t been paid in full even though we were never notified or given option in regards to the discontinued table. We ended in the attached City store and picked out a more expensive dining room table. We kept our original order for chairs, a bench and four bar stools and other items.The purchases were made between January and March and was put in storage until our home was finished being built, the furniture was delivered on March 4th 2020. The four bar stools that we purchased for our kitchen island started loosing screws and one of the cross slats actually came out after only two months of very light use by me and my wife.When I called customer service I was told that someone would come out for the repair but I would have to pay the contractor $50 for a transportation fee.The customer service representative was insistent that I would have to pay to have the repair. After first refusing to pay the transportation fee I finally agreed after I was told &"he wasn&'t playing games and wouldn&'t send someone if I wasn&'t gone to pay&".I spent an hour with a friend and we took every stool apart and put longer screws in all four stools because tbe screws that were there only had a 1/8 inch grab, we replaced all thirty two 1 inch screws with 1 1/2 inch screws. It appears to have fixed the problem..The idea that I was going to be charged $50 for someone to come and fix a problem caused by the assembler who used the wrong screws is reprehensible. I am done with Ashley and City for that reason. A friend of mine was shoping for new leather sectional this weekend and when I told him the story both stores were taken off his shopping list.We literally spent thousands with Ashley and City for new furniture for our new home and they have a policy of us paying the repairman $50 for a transportation fee that they should cover on furniture two months old, it&'s a disgrace. I contacted a manager of the Naples store who stated she didn&'t have the authority to waive the fee but would look into it and have someone contact me, I received an email requesting photos, invoice numbers etc, when I originally called, the information requested was looked up by the customer service representative and was readily available. A picture was also sent. I answered with a similar email of the contents of this post.Never again will I buy anything from Ashley or City Furniture. Bad bad business.
The first problem we had is when we went to pay off our invoice because we would be moving into our new home in a few days. That's when we were told that the dining room table that we ordered was no longer available and had been discontinued. No one had contacted us to let us know. I asked about the floor model and was told that it had already been sold. We had a deposit on the furniture but they sold it to someone else because our invoice hadn't been paid in full even though we were never notified or given option in regards to the discontinued table. We ended in the attached City store and picked out a more expensive dining room table. We kept our original order for chairs, a bench and four bar stools and other items.The purchases were made between January and March and was put in storage until our home was finished being built, the furniture was delivered on March 4th 2020. The four bar stools that we purchased for our kitchen island started loosing screws and one of the cross slats actually came out after only two months of very light use by me and my wife.When I called customer service I was told that someone would come out for the repair but I would have to pay the contractor $50 for a transportation fee.The customer service representative was insistent that I would have to pay to have the repair. After first refusing to pay the transportation fee I finally agreed after I was told "he wasn't playing games and wouldn't send someone if I wasn't gone to pay".I spent an hour with a friend and we took every stool apart and put longer screws in all four stools because tbe screws that were there only had a 1/8 inch grab, we replaced all thirty two 1 inch screws with 1 1/2 inch screws. It appears to have fixed the problem..The idea that I was going to be charged $50 for someone to come and fix a problem caused by the assembler who used the wrong screws is reprehensible. I am done with Ashley and City for that reason. A friend of mine was shoping for new leather sectional this weekend and when I told him the story both stores were taken off his shopping list.We literally spent thousands with Ashley and City for new furniture for our new home and they have a policy of us paying the repairman $50 for a transportation fee that they should cover on furniture two months old, it's a disgrace. I contacted a manager of the Naples store who stated she didn't have the authority to waive the fee but would look into it and have someone contact me, I received an email requesting photos, invoice numbers etc, when I originally called, the information requested was looked up by the customer service representative and was readily available. A picture was also sent. I answered with a similar email of the contents of this post.Never again will I buy anything from Ashley or City Furniture. Bad bad business.
Oliver is a very knowledgeable and courteous customer service oriented associate.
Service was excellent, clean store and good prices! What more can you ask for?
They have very very poor responses I emailed 3 times I called and waited for 3 hours again other 2 hours. I was frustrated with their service. They sent me poor quality furnitures. I will never want to buy anything from this store again. They have very poor customer services. I waited and waited for their response for a month it&'s no joking
A strong personable mgr.Keith Lynch reached out and provided accurate information that allowed our buying experience to be enjoyable.This was after a horrible rooms to go diseaster. Thanks Keith
Prompt service, good pricing
We were extremely impressed with the patience and knowledge of the product we purchased and of Ashley/City as well.... both of which made the sale for us...
Wonderful service. Will certainly come back to purchase more
Brian is great!
We decided to purchase a new dining room table and chairs so we went to the Ashley HomeStore on Monday. After being shown the many options they had, we made our selection. It was delivered today and everything is perfect. The delivery ws on time and efficiently done. We would definitely recommend Ashley HomeStore if you are looking for furniture.
My mom ordered the Johnelle Dining Table and chairs on April 15, 20 and her credit card was charged for an additional table purchase that was not wanted. When my mom finally got a hold of someone in customer service after trying since the day it was purchased the rep told my mom that "the credit card would not be charged and the extra table would be canceled and someone would contact her within 48 to confirm on these cancellations and credit reimbursement on the card" she has yet to hear back from anyone and has spent a ridiculous amount of time trying to get through via text, phone, chat, email and she cannot get a hold of anyone. Nobody will return calls to fix this. On top of this she has been wanting to exchange the original table she wanted because it has a defect. That is why I am writing yelp to try any avenue to get a hold of management to fix this and help me. I don't know what else to do at this point and this was such an expensive purchase I need this fixed ASAP. Look forward to hearing from you tomorrow
My mom ordered the Johnelle Dining Table and chairs on April 15, 20 and her credit card was charged for an additional table purchase that was not wanted. When my mom finally got a hold of someone in customer service after trying since the day it was purchased the rep told my mom that &"the credit card would not be charged and the extra table would be canceled and someone would contact her within 48 to confirm on these cancellations and credit reimbursement on the card&" she has yet to hear back from anyone and has spent a ridiculous amount of time trying to get through via text, phone, chat, email and she cannot get a hold of anyone. Nobody will return calls to fix this. On top of this she has been wanting to exchange the original table she wanted because it has a defect. That is why I am writing yelp to try any avenue to get a hold of management to fix this and help me. I don&'t know what else to do at this point and this was such an expensive purchase I need this fixed ASAP. Look forward to hearing from you tomorrow
Amanda assisted with my purchase and did a fantastic job. She was very patient and helped me find the information needed to make my decisions and demonstrated strong knowledge about the merchandise and the prices. It was a pleasure doing business with her, she is very customer oriented and i am very satisfied.
Excellent!
I received my order and it&'s damaged. And there is no one to talk to. We&'ve been trying for 3 days to speak to someone
We were able to get great deals and had amazing service from Brian Chancy!
Josh Lare was very helpful in answering all of our questions and ensuring we got the best price and earliest delivery date. He made purchasing our furniture easy
Great help and prices!!
Salesman was awesome. The delivery guys were on time and great to deal with very great at there job. Great experience.
Great store friendly staff always helpful lots of love in there stores
Great Service as well great prices, You find prices online ,they will give you the price online ! lots of savings, beautiful furniture and Jessica is great and wonderful and patient over the phone, thx you Jessica you rock👍
Ashley Homestore has the best furniture out there. They have very nice and helpfull workers at there store like Stephanie she is very kind and outstanding person. So if you are looking to buy furniture this is the place to go.
I had a great experience with Alex Hash ...this is my 3rd time working with him in the last year and a half.
Love the selection and styles. Found exactly what I wanted at a great price and having it delivered in a few days! Highly recommend!
Strongly recommend
Very pleased with Brian and the ease of placing our order over the phone. Appreciative of the time he spent with us in store prior to this.
Scott G. was very helpful when I was shopping long distance for our condo down in Florida. He was resourceful, courteous and professional. I am looking forward to meeting him in person and seeing our new furniture in a few weeks.
Very helpful and not pushy..was very happy. Have not made a decision yet. City sister store was great too..shout out to Scott Jackson..very helpful.
Prompt, polite and very friendly
My name is Anie. Keep it up the good word
We stopped in at Ashley HomeStore this morning and Sonia met us at the door asking if we are having a great day and what she could help us with. We let her know we had just purchased a new home and needed to furnish it entirely and with her help, knowledge, and expertise we had an amazing shopping experienced and were able to furnish our homes with the most beautiful décor. She spent a lot of time with us answering our questions and making sure the purchases we were about to make fit into our plan. We also needed to purchase a king size mattress and she was very knowledgeable in knowing what would suit our needs best by asking important questions. Overall it was a wonderful shopping experience and cannot wait to see the furniture in our new home.
Today my husband went to Ashley Furniture to finalize our furniture deal for delivery to our new home. At this time he was informed our dining table we ordered several months ago had been discontinued. Mind you we had a deposit on this furniture and we also visited the store frequently and our sales person never told us it was being discontinued. We didn't even receive a phone call. How hard would that be to do. Settling on new house in 10 days and have no table. Now must shop again but never again at Ashley Furniture. Bad business at Ashley Furniture.
It was a couple weeks ahead of my moving date and I figured I’d go find a bed and a bedroom set for my new apartment. Alex, my salesman did a great job but unfortunately as soon as I left the store my customer service experience went from exciting to pitiful. My moving day arrived and i saw the truck as they started unloading my bedroom set. Once they were done I was waiting for them to unload my mattress. When the delivery man said there’s nothing else In the truck, I called the store I had bought everything from. The first story I’m told is that the salesman went on medical leave a week ago and so that took me off the reservation list. And they tell me THEN that I won’t be getting my mattress for another week- I ask for a loaner bed and they say “oh I can give you a bed in a box but you have to go pick it up since we don’t have any guys to bring it to you.” The “manager” Kevin had told me that they load the truck up the night before and thats when they realized my delivery wasn’t on the truck but it would definitely be delivered next week. week goes by and I get a call not from Kevin but from his sales representative because he’s too coward to deal with issues, while I’m at work to tell me it won’t be there for another four days because it’s been on back order. For me - being in retail- what kind of business checks a big order full of big pieces of furniture the night before the order ships out? Then the lady proceeded to say that there’s priority on the list so I’ve been suddenly taken off. So now my stories changed three or four times. I ended up just getting it from another store who told me I’d been way overcharged and that I should not have been treated the way I did. Bottom line: Ashley’s furniture shouldn’t make a sales if they don’t have the product in the back- just because they get commission, nor should they make up ridiculous excuses for their issues and they shouldn’t have their customers deal with people who are afraid to take responsibility for their faults. Don’t go to Ashley furniture.
It was a couple weeks ahead of my moving date and I figured I'd go find a bed and a bedroom set for my new apartment. Alex, my salesman did a great job but unfortunately as soon as I left the store my customer service experience went from exciting to pitiful. My moving day arrived and i saw the truck as they started unloading my bedroom set. Once they were done I was waiting for them to unload my mattress. When the delivery man said there's nothing else In the truck, I called the store I had bought everything from. The first story I'm told is that the salesman went on medical leave a week ago and so that took me off the reservation list. And they tell me THEN that I won't be getting my mattress for another week- I ask for a loaner bed and they say "oh I can give you a bed in a box but you have to go pick it up since we don't have any guys to bring it to you." The "manager" Kevin had told me that they load the truck up the night before and thats when they realized my delivery wasn't on the truck but it would definitely be delivered next week. week goes by and I get a call not from Kevin but from his sales representative because he's too coward to deal with issues, while I'm at work to tell me it won't be there for another four days because it's been on back order. For me - being in retail- what kind of business checks a big order full of big pieces of furniture the night before the order ships out? Then the lady proceeded to say that there's priority on the list so I've been suddenly taken off. So now my stories changed three or four times. I ended up just getting it from another store who told me I'd been way overcharged and that I should not have been treated the way I did. Bottom line: Ashley's furniture shouldn't make a sales if they don't have the product in the back- just because they get commission, nor should they make up ridiculous excuses for their issues and they shouldn't have their customers deal with people who are afraid to take responsibility for their faults. Don't go to Ashley furniture.
Nice homestore with lots of choices as we just bought a home in Naples! Service was thorough and we walked out with many items .....and will need to go back again after we move in later this year!!!
Sonia was extremely helpful. The power recliner couch I wanted was not available in stores and she showed us comparable couches. As we were discussing what we needed she showed us power lift chairs that worked much better for my husband. We bought 2 chairs.
We visited yesterday PM picked out 2 lounge chairs and the were delivered this AM. Thanks to your sales person Fran Angle!!Excellent!!!
I walked into this Ashley on the way up to visit my brothers. I figured &"hey! I&'m moving soon, I saw some of their stuff online, let me go see it in person before I order.&" It was in the afternoon after a full day & here I am looking forward to sitting on what could potentially be a sofa I have in my new home. I walked in, there was I want to say 5-6 people standing behind/around a desk near the front. No one greeted me. Not a single person. Not one. Where am I?? This did bother me but I ignored that & walked in, looked around. 1/2 way into the store a sales associate that was helping someone else finally greets me. She asked me if I needed help and I let her know what I was looking for. I let her know that I had seen a sectional online and I wanted to see what it felt like to sit on it. I showed her the sofa on my phone and she said they didn&'t have that model but she would show me a similar model. She explains Ashley furniture was owned by City Furniture and they only keep about 100 Ashley pieces in the store. She said she could show me similar models but if I wanted the one that I saw online I would have to order directly online. When I showed her a bed I was looking for she said they had one similar, I didn&'t agree that it was at all similar. Then she told me to look around and let her know. I don&'t expect her or anyone else to hold my hand as I look around but I also don&'t expect to feel like I am a bother or a small child told to go away and play with something else. Granted, she was helping someone else but if the issue is she couldn&'t help me maybe she should&'ve or could have found someone that would have been able to. I mean, there were a bunch of people standing around not helping anyone from the looks of it. She came back to check on me & when I made a comment about walking over to the City Furniture section she says &"it&'s a lot more expensive on that side & it isn&'t at all the same.&" I was confused by this comment & didn&'t even know what she meant by that. That experience left such a bad taste, i am not sure if I will ever walk into an Ashley again. I drove 24 miles north to American Signature & walked out with a sofa sleeper sectional, an ottoman & an art piece. I wonder how long Ashley can maintain overhead on such a big location with staff like that. I later called to talk to a manager, a gatekeeper asked if she could help & when I let he know I just wanted to speak to the manager she put me on hold, she came back to the line & all of a sudden said he wasn&'t there, but she had just told me he was. She then says she&'s the manager & can help. I ask if she&'s the manager or shift supervisor. She said she&'s the supervisor & I ask to have the manager, Kevin Owen return my call. Here we are, a week later & I am still waiting. I would not recommend you walk into this Ashley location. Unless you&'re ready to not be greeted, feel like you&'re a burden or maybe even a little judged. Just one suggestion to the sales team, Sales 101: never shop with the money in your pocket or what you think you would or wouldn&'t buy.
I walked into this Ashley on the way up to visit my brothers. I figured "hey! I'm moving soon, I saw some of their stuff online, let me go see it in person before I order." It was in the afternoon after a full day & here I am looking forward to sitting on what could potentially be a sofa I have in my new home. I walked in, there was I want to say 5-6 people standing behind/around a desk near the front. No one greeted me. Not a single person. Not one. Where am I?? This did bother me but I ignored that & walked in, looked around. 1/2 way into the store a sales associate that was helping someone else finally greets me. She asked me if I needed help and I let her know what I was looking for. I let her know that I had seen a sectional online and I wanted to see what it felt like to sit on it. I showed her the sofa on my phone and she said they didn't have that model but she would show me a similar model. She explains Ashley furniture was owned by City Furniture and they only keep about 100 Ashley pieces in the store. She said she could show me similar models but if I wanted the one that I saw online I would have to order directly online. When I showed her a bed I was looking for she said they had one similar, I didn't agree that it was at all similar. Then she told me to look around and let her know. I don't expect her or anyone else to hold my hand as I look around but I also don't expect to feel like I am a bother or a small child told to go away and play with something else. Granted, she was helping someone else but if the issue is she couldn't help me maybe she should've or could have found someone that would have been able to. I mean, there were a bunch of people standing around not helping anyone from the looks of it. She came back to check on me & when I made a comment about walking over to the City Furniture section she says "it's a lot more expensive on that side & it isn't at all the same." I was confused by this comment & didn't even know what she meant by that. That experience left such a bad taste, i am not sure if I will ever walk into an Ashley again. I drove 24 miles north to American Signature & walked out with a sofa sleeper sectional, an ottoman & an art piece. I wonder how long Ashley can maintain overhead on such a big location with staff like that. I later called to talk to a manager, a gatekeeper asked if she could help & when I let he know I just wanted to speak to the manager she put me on hold, she came back to the line & all of a sudden said he wasn't there, but she had just told me he was. She then says she's the manager & can help. I ask if she's the manager or shift supervisor. She said she's the supervisor & I ask to have the manager, Kevin Owen return my call. Here we are, a week later & I am still waiting. I would not recommend you walk into this Ashley location. Unless you're ready to not be greeted, feel like you're a burden or maybe even a little judged. Just one suggestion to the sales team, Sales 101: never shop with the money in your pocket or what you think you would or wouldn't buy.
Great store. The salesperson was very knowledgeable and helpful. They have a good selection, affordable pricing, and financing options.
I worked with Brian Chancy to purchase a Beauty Rest Black mattress. He was very helpful and answered all my questions. I made my purchase and am sure I will be happy with it.Cherri Short
Well I thought that the Ashley Furniture is reputed company but it’s proved me wrong when I bought my dining sets from them. Poor product quality , bad service and rude delivery folks ...overall horrible. Horrible quality , scratches and damages and fulfilled by City Furniture so first time we didn’t accept. They came second time and the quality is definitely so so and they charged premium delivery and setup charge but only setup my dining table and guess what !! All chairs are setup by me even though I paid delivery and setup fees. I am not buying from them so would not recommend to buy from them as well.
Sonya was informative, patient, and knowledgeable!
Scott was great. He even out of his way to carry chairs so we could see how they looked with loveseat we were going to buy. Went around the store and got pillows with different designs. He went above for us .
Natalie was AMAZING!!! I came in right before you where closing at 6 ( it was Sunday) Natalie stayed late to write up my order.. and was super friendly and efficient. I will look for Natalie when i come back when you are open later. Thanks JoAnn Schiefer
Great experience with Amanda got everything I needed thank you so much
Great buying experience from Amanda. Highly recommend Ashley furniture!
Kosta, my salesperson, was very helpful. I also bought a bed a few months back at same store. Salesperson then was equally helpful. No hard pressure, except a bit on the “3 year in home services” which I did not elect to get. All in all a good experience. Delivery was also timely and nicely done.
Wonderful service..out of state purchased.. home in Florida and needed bedroom furniture and mattress...all my questions answered by knowledgeable sales associate. For excellant service and peace of mind I recommend Ashley Furnitue..Naples Flotida
Fast and smooth transaction. Brian was helpful and knowledgeable. He was not pushy like other sales people, instead he listened to what I wanted and needed. Certainly made my furniture shopping experience nice and pleasant. Arodis
Lulu provided excellent service and showed me exactly what I was looking for on the first try! She also pointed out the great savings on the recliner I wanted and free delivery offered today. Wonderful, no pressure - just true SERVICE at its best! THANKS LULU!!! Laura Marie :)
Stylish affordable furniture with great service staff.
LuLu was GREAT!!!
See Jessica katz at naples City Furniture!
Excellent customer service
it was bad, they fixed it.....very happy. thanks. I'll b back
Brian went the extra mile to get a piece delivered for my wife's birthday party . Thanks Brian you will see us again
Sonia Castellana is an excellent sales associate!! She knows her products and explains the details to finalize the sale very well. All our questions and concerns were answered fully. She helped us find a coffee table that fits our needs perfectly. She's a good listener. We originally had three or four stores we were going to check, but found it all at Ashley!! This is not our first experience at Ashley, and we have always walked away as happy customers.
Great customer service!
good range of products, Amanda, our salesperson was extremely helpful without being pushy
I spent $600 on my new bed frame, and everything after buying it went downhill until almost two months later when I reached out to the online team. The bed wasn’t put together properly, and had a crack almost completely up one leg. I called customer service and even talked to a supervisor for an hour and a half and nothing was fixed. When I posted my experience on FB I finally got someone great to reach out to me to fix most of the problems. Overall it was a hassle and the worst furniture buying experience I’ve personally had.
Favorite furniture store !
It was a great experience customer service was very good and their patience was great and took their time with us I would recommend
Our salesperson Natalie was very knowledgeable and helpful. We enjoyed having such a wide selection of sectionals to choose from and appreciate the time she spent with us picking out just the right one!
Professional and courteous sales man Good value and choices
Great service. Katz was able to honor their online price. I Would definitely recommend this place to friends and family
Good prices. Not extremely top quality but I think good.
Friendly staff, however furniture that was supposed to be delivered before Christmas was only partially delivered (only chairs, no table). Lack of communication, unwillingness to solve the problem, and poor quality furniture. Not buying again from Ashley or City Furniture (same chain).
My shopping experience was great amanda was knowledgeable and kind.
I have been buying furniture from Ashley furniture for the past ten years I am always satisfied with my purchase. Great customer service. Today is another great purchase, Brian Chancy was more than a salesman.He was patient and very helpful in making my choice. Thanks Ashley furnitures, look forward to do business again MarieMilord
We have dealing with Brian Chancy. He is tremendously helpful!
Friendly atmosphere. Good service. Josh was great.
Amazing furniture. Staff is friendly, fun and knowable. Love that store..cookies are fresh. Great sales every week. The manager Kevin Owens was super nice and went above and beyond to have our delivery in a few days. Every person we've sent there rave about the service and support from staff and love their new decor. Ashley needs to open near Marco island in east Naples. Wow what a store. Naples best kepted secret
Found exactly what i needed for my home office and at a reasonable price!
See Brian Chancy in Naples. No pressure. Great guy. Waiting for delivery.
Just left Ashley furniture. Very pleasant experience. We had the pleasure of working with Brian. He took his time to make sure we were satisfied with all of our purchases, right down to making sure the tables we chose would fit the couche and chair set. Also suggested a better color combo than what we originally thought. Thumbs up all the way. We will be back.👍👍
Great customer service
Simple, informative and excellent service.
Nice swivel rocking reclining chair at reasonable price. Pleasant salesperson.
We had purchased a bed frame and were happy with the product.During delivery and set up , the technician broke a ceiling fan blade , accidentally and no one was injured. The technician contacted customer service and they offered $50 for repairs on the fan blade.We searched for replacement parts only to find th fan was discontinued. I contacted Ashley Furniture customer service that a comparable replacement fan was $90.00 and requested an increase to cover the cost, I was informed without the original receipt of the broken fan that would not be possible I again stated that the fan is 2 years old and discontinued, again no help from customer service That will be my last purchase for Ashley Furniture Poor customer relations will reflect on the company as a whole I don&'t recommend Ashley Furniture for this reason
Awesome service. Made ordering furniture for vacation home so easy over the phone. Highly recommend
Had a very good experience. Staff was welcoming and very helpful. Have not yet received product at this time.
Mary Lu Lu was extremely helpful in our decision to buy a leather sofa .
I had a wonderful experience at your store , I was greeted by a sales associate whose name Was Brian he was very helpful . Answered all my questions. He suggested helpful ideas. I have visited many stores searching for a bedroom set for my granddaughter and your associate Brian made the whole experience go very smooth. He is an asset to your company.
Brian Chancy was a pleasure to work with. Helped make our shopping experience fun. And made sure we got the best price
I had an A+ experience from start to finish. Sonia quickly found a desk that was large, and had the L-shape and drawer type that I had looked all over Naples for. It's well designed, rock-solid and looks high end, with hidden outlets for computer wires.. Ordering was simple. Delivery went exactly as planned, they text the day before roughly when it'll arrive the next day, and the day of delivery they nail it down to within an hour, and are right on time. Assembly by their techs was quick, and they were good humored and polite professionals. I paid a little more for the desk than if I'd bought something similar looking but flimsier at Office Depot or at Amazon, however the solid quality is much better,and the assembly service was inexpensive and well worth it to have it set up. Did you know that Office Depot just delivers the heavy package to your door, and doesn't even put it in your house? Do you know what a pain it can be to assemble a desk or other piece of furniture, even if you're fairly handy? When I learned those things, it was game over for OD and Amazon, and Game On for Ashley Homestore.
Alex was a tremendous help . I’ve been SUPER stressed about ordering furniture and getting it here by the time family comes into town for Christmas . So only 19 days ! He helped me narrow down what I wanted and get it shipped on time without worry . AND.. super nice genuine guy who helped me without any pressure whatsoever . Very pleased and will be coming back to Ashley to order much more .
Great service from Frances and Kevin! Thank you!
Staff greeted you at the door. Lots of furniture selection! We already purchased our whole house from them. We saved pictures for last!! After shopping many places, hoping to change things up, we did indeed find what we needed at Ashley’s, again! Our sales associate even helped us carry a piece to our car. We really like this store!
Scott was very helpful when I was purchasing the bedroom pieces I wanted. Thank you
Don't have the greatest variety. Very nice staff though!
The experience was fantastic!!! Kevin and Alex were exceptional sales associates which made mine and my daughters buying experience outstanding! Thank you to both of them!
Great experience and the chairs are perfect!
Awful customer service. My 86 year old parents recently transitioned to independent living and needed to purchase an entire new apartment worth of furniture. They returned to Ashley/City furniture as they had purchased furniture from them in the past (long time customers). The bedroom set came damaged but quickly was replaced by an undamaged set. All seems good, right? Well the problem came when my parents returned to the store (without me) and decided to purchase an outdoor lanai table and 2 chairs. The table is so wobbly and unsteady that I am afraid of it&'s safety for my parents. They cannot rely on leaning on the table while getting up from the chair and if they lean on it, they will surely fall. I called and explained the situation with a manager (Reginald). Reginalds only solution was to send a repairman out to &'fix&' it. I tried to explain that it is very cheaply made and that there is no fixing the fact that the base is too flimsy to support the top. We went round and round for a while but Reginald refused to budge and my parents are now stuck with and unsafe table. I have never seen such poor business practice. They have completely lost any future business from my entire family and friends and have set themselves up for a potential lawsuit. All over a $600 item. Doesn&'t make sense from a business perspective. SMH
The reps at Ashley are wonderful and it fees like the only furniture store not trying to upsell me. Very hands off approach, and assisted me when I asked for it. I worked with Brian and he was wonderful!!
Amanda was very knowledgeable and was able to fulfill our needs.
We had our sectional sofa delivered yesterday. It is fabulous. The delivery was perfect. On time..all wrapped no mess. He was so professional and polite. Jamie was driver. Our HUGE sectional is absolutely gorgeous.. And 1/2 the price on other stores in area. We are thrilled Ashley is in Naples. Love the staff, store gm even called Mr Owens to make sure we were happy.
First time buyer at Ashley, very impressed with Brian C, who stayed late after store hours to help me with my new sofa and chair & not to mention get them for an amazing price! Glad I decided to stop on my way home. Thanks Brian!
We had our sectional sofa delivered yesterday. It is fabulous. The delivery was perfect. On time..all wrapped no mess. He was so professional and polite. Jamie was driver. Our HUGE sectional is absolutely gorgeous.. And 1/2 the price on other stores in area. We are thrilled Ashley is in Naples. Love the staff, store gm even called Mr Owens to make sure we were happy.
very efficient and knowledgeable! Will shop here again.
I absolutely love my dining set....the process was so quick and Josh was very helpful and was able to get the prices I had found online..I had just popped in to see the dining furniture in person....I am so impressed with the quality and it's just perfect
Great sales associate, professional and always finds what I need.
Ashley had the best selection of Lift Top coffee tables i could find anywhere. And Alex in the Naples store was the consummate pro in guiding us to the one that best met our needs. And they are delivering it tomorrow as well 👍👍😊
Very fair.pricing. Genuine sales
Alex Hash is a great salesman and super helpful!
Excellent products and customer service!! Amanda was fabulous with handling everything I needed, will be back in the future!
Kevin was wonderful on the phone reassuring a soon to be Naples resident, that Ashley was the place to go, and there were wonderful sales people in the store! He was right! Brian Chancy was a great salesman! He was professional, in that he spoke knowledgeably about the pieces, and knew to stand back when the whirlwind mother and daughter team hit the store at 4:30 on a Sunday!! Friendly, helpful, knew the store, and was happy to follow us around with piece after piece! Ask for Brian at the Naples Ashley, you will walk away from the store with rooms fulLof furniture! Thank you!
The furniture shopping process with Ashley was professional and low stress. Definitely not a hard sell situation. All questions we had were answered in depth. Our salesperson, Jessica, was excellent. The perfect blend of efficiency and professionalism.
Great from the moment I went into the store right up to the moment I received our furniture and the wonderful gentlemen left our home. Highly recommend Ashley Home Store.
Beautiful furniture.
I had a very good experience. Joshua was my salesperson I was having trouble online and I called he went above and beyond to help me place the order explained everything matched prices with the online prices.
I love everything they have and they are very kind I recommend it to anyone
We had a great experience with your sales person, Mary Lulu. She was awesome and so helpful! Definitely will be coming back in the future. I have bought furniture from you in the past. Nice quality and a lot of choices! Beth
The store in Naples had a great clean layout. My sales agent Brian Chancy and his manager couldn’t be any nicer. I found what I needed the most: counter stools, dining room and wonderful customer service. I’ll go back for other things. My apologies for keeping the store opened past 10:00pm.
The one star is for my sales person, MaryLou. If I could have done zero stars, I would have. I purchased a dining set, living room set and bedroom set for my new condo and she helped me every step of the way. Unfortunately, when my furniture was delivered on September 24th, I found that some of the dining chairs did not have floor protectors. The delivery person called Customer Care to let them know and I also spoke with them. They assured me that they would be delivered to me within 5-6 business days. When I didn't receive them by the following week and a half, I reached out to the store and was told they would look into it. It is now over 3 weeks later and the store Manager, Josh, called me today, October 17th, to tell me they ordered them yesterday and it will be 5-6 business days and if I don't get them, to call him!!! I asked if there was anything else they could do as I was having guests over and am unable to use my NEW furniture. He said there is nothing he can do. He claims there is no record of their driver and my discussion with customer care of September 24th. His attitude towards me was "too bad" Very frustrated with their poor followup.
Scott was our associate and he was exceptional !!! We will return again !
Thank you Marylou Whalen for helping me find the perfect bed to match my set. We will surely be back and look for you.
Best experience I have ever had in any retail location. I worked with Alex (sales associate). Alex was friendly knowledgeable and kind. He discover other furnishing needs that my family and I had and offered several pieces as options and explain the diferente payment options we had. Alex was patient with their financing partner company (Progressive) when they had technical difficulties. He ensure all of our furniture was delivered next day by searching for pieces that where available at their warehouse. I will definitely refer friends and family to visit Ashley's Furniture Home Store in Naples do to their amazing team work and their management involvement and last but not least ALEX.
Love our new temperpedics. Marylou whalen spent alot of time with us explaining all of the matresses . she is very knowledgeable and professional. We will continue to shop at Ashley and work with marylou as we furnish our new homr. Delivery crew werevery professional and did a fantastic job. Hats off to the Ashley staff
Update 3: After months of back and forth, phone calls, emails and having to explain my situation to several different people, the saga has ended. The replacement piece of furniture was finally delivered today. I've raised my review rating up to two stars and still contend that you could do better than Ashley Furniture or City Furniture. Caveat: I credit the Yelp app and community for shining a light on my dilemma. The media outreach specialist for City Furniture read my reviews and reached out to me to help me finally get things corrected.
I just called this store to get help with a discrepancy on my bill and this very rude !!! Sales person Mary Lou Whalen over talked me the whole conversation like as if she hasn't been through a Customer Service Class !!! Never in my life will I buy anything from her in that store . I had to hang up on her because she wouldn't let me talk !!! Soo !!! Unprofessional !!! I called the fort myers store and the nicest lady by the name of Florena tried to help butt by that time the other store refunded me my money back on my account .. As soon as I pay the account off I am closing it !! I don't have time for unprofessional people !!! Clearly this store needs to work on there sales people And teach them to have more Class about how they handle there customers because that was unacceptable!!!!!!!!
Very nice and easy process. I was in and out very quickly after choosing my new couch. Will definitely go back to get more furniture.
Update 2: After posting my last update here on Yelp, I was contacted by a Media Outreach Specialist who tried very hard to set things right. So fast forward to today, another furniture technician from a sub contractor came to my home the last 15 minutes of my four hour window (thanks for wasting another afternoon for me). Once he arrived, it quickly became apparent that he didn't have the correct parts to cobble together the chaise chair that is the subject of this continuing saga. So, he went away and the stained chaise chair remains the same. I called customer service at City Furniture and started the entire sad story over again for yet another and new (to this story) unsuspecting employee. After telling the tale yet again, I am now being told that finally, finally . . . . . . Finally, a replacement piece of furniture has been ordered. I'll believe that when this is finally over. For now, City Furniture/Ashley Furniture still deserves a poor review until (and even maybe after) this gets resolved.
Great atmosphere, great service.
Here's an update: After seeing a reply from a representative from Ashley/City Furniture here on Yelp, I followed his suggestion and sent an email to the address provided. I still haven't heard from anyone about my concerns. And so now, City Furniture/Ashley Furniture get a 1 star rating from me and I will not be recommending them to anyone. In short, we purchased stain protection/replacement coverage for a three year period and it's worthless.
I needed the extra nightstand to my bedroom set that I bought five years previously I sent them a picture and they were able to find it and order it and deliver it to my house. Me ever going to the store great service
We purchased a coffee table and end tables from Ashley Furniture. It was a trying experience. It took three deliveries to get furniture that we could accept. Even then, we paid to have the furniture assembled and delivered and it was put together wrong! We had to correct it ourselves. Don't think we will refer them to friends and family.
The guys that delivered my furniture were so respectful and took every package/ cardboard away. I tried to help, but all they sai was we got this. Great service and so polite.
We always have a good experience at Ashley! Sales staff is very helpful, knowledgeable about their products.
Good selection, great prices, and excellent service from Charlie!
Alex helped us pick out the perfect couch for our new apartment! We will definitely be back for all of our future furniture needs.
Happy with the purchase process, however, disappointed that I will not be getting all the pieces at the same time due to low/no stock of a non-special order Suite.
We went to the store on Thursday and they delivered the furniture today as promised. Set up was done efficiently and the delivery man made sure everything worked the way it was supposed to. We are definitely satisfied customers.
Enjoy the choices and especially the great prices
I have waited a year to submit this review because it deals with furniture and Big ticket items like furnishings require time to give an appropriate review. We used this furniture store to completely furnish our new home. We purchased furniture specifically from this store to fill almost every room of our new home. We spent thousands of dollars on new furniture and we were also sold the upholstery protection plan. At first, we were skeptical and did not want to purchase the extra coverage. However, we decided that after purchasing so much furniture it would be a good idea to have a protection plan in place to cover spills and stains. The furniture that we purchased is high-quality and we are very happy with the items that we selected. We are also pleased with the delivery service that Ashley's furniture and City furniture provided. the salesperson that we worked with was very friendly and accommodating and assisted us the entire way from start to finish as we shopped online from our previous home state. So far so good right? That is what we thought. We are still pleased with our selections that we made and we are still pleased with the furniture that was purchased. However, an accidental spill of coffee on one of our pieces prompted me to contact City furniture (Who manages the stain protection plan for Ashley's) and make a claim. The stain protection plan was good for 3 years and required me to contact City furniture directly within a 3 Day period from when the stain occurred. I contacted City furniture the same day the accident occurred and they set up a local person to come to my home examine the stain and try to clean it. The person that contacted me could barely speak English and he set a date that was 2 weeks from the day that the stain occurred. In my opinion, no one in their right mind dealing with upholstery and stains would wait 2 weeks to try to clean out a coffee stain. However, I had to follow protocol for the warranty service. The person that came to my home to clean the coffee stain brought in a spray bottle and a rag and that was it. The stain was reported to be a large one and I fully expected a steam cleaner to come in and try to clean the stain. however, that was not the case and after a grand total of 15 minutes in my home, the person who was contracted to clean my furniture instructed me to let the upholstery dry and he left. I heard absolutely nothing from City furniture. So I contacted them 3 days later and inquired as to the status of my furniture because the stain was still present. City furniture Representatives informed me that they had not yet heard back from this cleaning professional and that I had to wait for his report. Again I waited several more days and call them back at City furniture and asked for a status. I was placed on hold while a call was made to the cleaning professional and then I was told that the cleaning professional claimed the stain have been removed. I informed City furniture that this was false and that I was unhappy with the attempt to clean the furniture and I wanted the entire piece replaced as per the warranty. The person that I was working with over the phone would not listen to my concerns and instead shipped pieces of furniture like an arm and a cushion cover to my home without notice a week later. I am curious as to how I was supposed to construct this piece of furniture on my own using a cloth arm and by replacing the cushion cover myself? in my opinion that is not good warranty service and is simply laziness on their part. So we have simply settled for replacing the cushion and we are now dealing with a piece of furniture that is not complete do to a stain. We have not been made whole by this warranty. My recommendation is simple for you. proceed with caution when dealing with this company especially with warranty service. In business, it is not always the product that you deliver that gets your customer back it is more than likely the follow up and customer service dealing with warranty issues that promotes loyalty and return business. In my opinion we were sold a warranty service that is not only inadequate but not properly monitored by managers to ensure that customers are satisfied. The person that City furniture hired to come to our home to clean our upholstery on the furniture was nothing less than a hack and a charlatan. He had no business in any type of cleaning service whatsoever and he was also untruthful with City furniture regarding his attempt to clean our upholstered piece and the results. I would not recommend doing business with either Ashley furniture or City furniture again and in the future we will seek another source for our home furnishings. And this is a shame after spending thousands of dollars to furnish our home.
I love this place. I always find what I need, customer service is on point I want more more more!!!
Very happy with everything we have bought from Ashely furniture, the service is always 5 star and there are always plenty to staff able to assist with questions.
Friendly Ashley associates. Quick service and price matching.
(Translated by Google) Good furniture store (Original) Buena Tienda de muebles
Franchisee competing with franchise
Enjoyed working with Mary Lulu Whalen very much. She was patient with us and demonstrated her knowledge and design skills in helping us decide the best pieces for our little beach house. She is a great asset to the Ashley team!
Wonderful experience. Mary Loi was great to work ethic youth throughout the process.
Mary Lou was very helpful in showing us the options that we were looking for. Kevin was helpful when I came in for questions. The delivery by jean was so fast and efficient. Highly recommend the whole experience.
Wonderful job!! I’m so happy with my furniture.
Sonia was outstanding and we are very happy with the service and the merchandise we received at Ashley home store.
We just got a sectional couch delivered yesterday. I had to keep my two young kids in the kitchen while they came in and put everything together in my living room. When I came out when they were finishing up- THEY HAD NO SHOE PROTECTION ON!! I thought this was a standard practice at any delivery place especially when the home is carpeted. We do not wear shoes in our own home! The sales person spoke of these delivery men as God&'s when he was describing them. &"They wear booties and set everything up and clean up after themselves.&" While trying to sell us the delivery. When they left, they left trash all over my living room for me to go through and clean up. Small pieces of plastic and plastic bags. This really frustrated me because I have two small children who put everything in their mouth&'s! Also a paper instruction just left laying on my floor. They didn&'t even fix my door mat that they curled up when they came in. That&'s pathetic considering we paid $149 just to have It delivered. So disappointed.
Ashley was in every way great so I will recommend to another people to do business with them!
Scott my sales associate was absolutely fantastic. There was no unwanted pressure or the typical horrible “sales experience” I highly recommend anyone wanting a no hassle of some furniture buying experience go see Scott at the North Naples location Ashley home store. Kevin the general manager was also lovely to deal with and made us feel very comfortable during the whole buying experience.
Stopped in to find several new pieces of furniture. Couldn’t find a salesperson.
Expensive
Great experience from purchase to delivery/installation.
Good variety, prices a little high. Some sales people are rude
My experience with Angel Quintero was exceptional truly dedicated to servicing the customer 5 stars for Angel
Great experience low prices and very efficient
The staff is extremely professional and helpful!
Excellent service from the sales department all the way through to the delivery.
Great service, great representative, Amanda Forbes, @ the Naples, FL store. Very pleased with how they worked with us for delivery. Would buy there again.
It favorite furniture store
I wished I had check Yelp before I bought an expensive piece of furniture here. The delivery guy damaged my newly painted wall in my living room. Manager & corporate office dismissed me and would do nothing. Terrible customer care!!Bryce from Ashley replied to the above & asked me to email my invoice. Bryce can you give me your direct email address.
Terrible experience We bought the floor model. We were satisfied with our purchase. We called ahead to let them know we were coming to pick it up and no one answered the phone. We called numerous times and still no answer. We finally went up there and it was still sitting in the showroom. No one had brought it to the warehouse. My husband,son and son in law had to carry it off the showroom floor. When my husband told the sales representative he hoped he didn't break anything trying to get it out of there, she said "I don't care if you do. I just a sales representative." Never again will I buy anything there.
Terrible experience We bought the floor model. We were satisfied with our purchase. We called ahead to let them know we were coming to pick it up and no one answered the phone. We called numerous times and still no answer. We finally went up there and it was still sitting in the showroom. No one had brought it to the warehouse. My husband,son and son in law had to carry it off the showroom floor. When my husband told the sales representative he hoped he didn&'t break anything trying to get it out of there, she said &"I don&'t care if you do. I just a sales representative.&" Never again will I buy anything there.
This is DEFINITELY my go to furniture store! Kevin and Scott were amazing. They were a tremendous help in helping us find a bedroom suit including a mattress. They truly care about the customer's needs! We will definitely be back to finish getting items for our new home!
Love this store although prices could be better
Great in store service, prompt delivery and friendly professional delivery service personnel.
We went to Ashleys home store looking for a recliner for me , Upon entering the store we were greeted by a very cordial , friendly sales lady , Upon telling her what we were looking for , my wife mentioned she also was looking for a dining room set , Where upon our sales lady , Erka Spahno , showed my wife a dining room set , It was just what my wife wanted , Then Erka proceeded to show us recliners , and we also found a chair we wanted , We have nothing but praise and admiration for Erka , and the way she handled the whole deal , along we setting up delivery times . Erka is definitely a true PLUS for Ashley furniture , We will continue to work with Erka with any home furnishings we need ,With our sincere thank you Erka. Paul & Karen Smith Naples Florida
I would highly recommend Alex H (Alexander). He helped my fiancé and I finally buy what we were looking many months for !! Alex is very energetic and positive and made the process simple and painless! Hes also very knowledgeable and was able to help answer all our questions. Ask for Alex- He definitely goes out of his way to help you!
The worst experience I ever had with buying furniture. The items didn't come twice on the scheduled days of delivery. I took off work and they didn't even know what happened. They made me feel it was my fault as well. I will never buy a single item from this company.
My sales Lady was wonderful 👍 She had lots of patients showed me lots of different styles and dressers to go with the bed that I picked out . She stood over time in the store after hours . The Store manager let me pick out a beautiful painting for my house for free thank you
Amanda helped us find the perfect dining room table and chairs. She was knowledgeable, friendly and very easy to work with.
Great selection at reasonable prices. Very helpful staff who go out of their way to make the whole experience positive. We will be back and we highly recommend this business.
We worked with Lillian and Jeff the store manager. We were under a time crunch to get everything delivered the next day They are it happen. They also helped us.get the very best deal by offering us various discounts and promotions. I am very happy with the whole experience and definitely will be doing more shopping there.
Knowledgeable salesman at Ashley was very pleasant, efficient and I enjoyed working with him. AND delivery next day? Wow! Previous “other” store order cancelled by me after five week wait was changed to additional five week wait — and that date was still not guaranteed. My sofa was in a container on a slow boat from China Slow.....
We paid for the delivery and assembly of our bed and they completed the assembly. This is not the first time this happened to me with Ashley Furniture. I will never ever buy from them again.
Excellent service and prompt delivery
We worked with Angel Q. to help furnish my son's first apartment. He gave me his contact number so I could easily text him as we had to do a lot of measuring to see what fit. It made it easy to handle lots of questions. He was so kind to help us split the invoice to accommodate to different deliveries as we weren't sure if everything was going to work. I bugged him a hundred times at least and he was always so gracious and understanding. He went the extra mile above and beyond to ensure we were satisfied with all of our purchases and helped to explain the stain care program that if we don't use it we get a credit after three years to buy something else. I highly recommend working with him. We love Ashley furniture!!!
Worst experience. We bought a bed because we were told it could be delivered quickly. We paid for assembly. They delivered everything on Jan 31 except the side rails! Useless! We were promised the rails would be delivered the following Monday Feb 04 and they would waive the assembly fee. Saturday I receive a call that the rails were on backorder and they can't deliver and assemble the bed until Feb 08! I cancelled the order and was told they won't come out until Feb 06 to pick up their merchandise. Manager did nothing to try and help. Nice salesman, though. Don't believe the delivery dates. UPDATE: Their idea of “looking into things” took the form of doing nothing and telling me I had to go back to the store for a receipt of what I ended up with. A form response with absolutely no action behind it. Seriously, save yourselves the hassle and frustration. Cheap furniture is available in many other places. Skip Ashley and it’s sister brands.
Very nice company to deal with
I LOVE Ashely Homestore! Their selection and pricing is great and the staff is top notch. My Sales Rep, Lillian Pellot, is not only great to work with but extremely skilled in design and coordination so she made my selections and project very easy. My home looks AWESOME! She is HIGHLY recommended.
Good experience buying a king mattress, foundation & bed at the Ashley store on Tamiami in Naples FL. Dylan our salesperson was knowledgable & did a good job showing us options & explaining the product.
Fully met expectations. The delivery crew were competent. Thanks
Had a great experience purchasing and receiving furniture from Ashley Furniture.
Great customer service and easygoing assistance for deciding what to purchase. Great delivery service and time. Thank.
Erka is so helpful and definitely knows the products! My experience was quick and pleasant! Delivery was on time and easy!
great service. delivered and product as sold to us. looks great
Fast delivery! Didn’t have to wait for special order. The chair side table is exactly what we were looking for!
Excellent personal service . I will definitely go Back and do business with Erica!
The furniture is very nice and beautiful but the delivery guys left a mess in my house, there was dirty everywhere. Just because of that I am giving 3 stars
Dylan was easy to work with, pleasant attitude of serving us without a feeling of being rushed. A super employee, feeling he gave if enjoying his work.
Super selection, awesome sales people, great prices!
I called on a Saturday late in the day in need of boards for my bed. Amanda was very helpful and had the parts delivered on Sunday. Great service!!!
Nice delivery guys.. good heads up so we knew when it was going to be delivered. All furniture arrived in tact.
Excellent product and customer service throughout my buying experience! Thanks !
We had amazing experience with Ashley’s Furniture. Angel helped us every step of the way. Very informative and friendly. We will come back and continue shopping at this location.
Good sales person, nice store with reasonable furniture that is on trend.
Love everything I have purchased from Ashley. Customer service rates a 10 And sales people are awesome 😎
Amanda was so very helpful Delivery was smooth Thanks
We purchased a sofa in October 2018. Within 3 months it is breaking down. When I inquired about the 1 year manufacturers warranty, I was told I would have submit photos, paperwork AND IT WOULD COST ME $120 to file a claim. ARE YOU KIDDING ME! I was told if I had purchased the Ashley Furniture $40 warranty at time of purchase, it would have avoided the fees. Never told the $120 fee could be avoided at time of purchase. And I do not believe anything they say, even about the $40 warranty. The store manager said there was nothing she can do. Well, there is something I can do. After spending a grand there in the past couple years, NO MORE EVER. TAKE A HIKE ASHLEY AND CITY FURNITURE.
Great price. Quick delivery. Great value. Good service.
I am a repeat customer at the Ashley store in Naples. The staff is very knowledgeable, patient with a picky customer like me and very responsive after the sale. I will continue to use the Naples Ashley store for my future purchase! Thanks Lilian and other sales staff for making my furniture shopping a pleasure. -Kuru Philip
Had a great experience at Ashley Furniture this past week. Great sales rep and fast delivery!!! Definitely will be going back! Thanks Dylon!!
Kudos to Michael. All my orders were over the phone and he was so very helpful and patient as we had to communicate often. Thanks Michael, look forward to meeting you in person some time.
Without a doubt I award full credit to my sales person, Angel Quintero. I needed to furnish a living room, and bedroom due to the hurricane damages. What should have been a fun adventure was disheartening till I came to Ashley and Angel. I had visited all the major stores in Naples and the bedroom sets i admired all came with foot boards side rails. My condo is unable to accommodate all that on the wall I wanted it to be on. EVERYONE said SORRY that’s how it comes, can’t break up a set “ Buy the set and use what you want “ !😡 At almost 70 years old this was not what I wanted. Angel made me feel so welcome and said you show me what you like and we will do everything possible to make it work for you and make you Happy doing it. Well not only did it work out with the bedroom but I saw a couch and chaise that I liked and was sad to here it only came in one direction. Angel helped me invision my living room slightly different and sure enough I bought the set and a rug to boot! I left your store very happy, and stopped by the managers desk to tell her so. I will be sharing my experience with Ashley & Angel with all my neighbors and friends Thank You!😊
Angel was very professional, knowledgeable, and most importantly, did not us any "sales pressure". We will definitely shop with Ashley's again!
Had a great experience with this store. No problems at all.
Great place with many choices & affordable
We had a great buying expierence. Lillian went above and beyond the call of duty to help us find the right chair at a great price. The delivery was as scheduled. We will do business with Ashley andLillian again
Ashley store de Naples cuenta con un equipo de vendedores muy profesional, además de buen trato y excelentes propuestas de muebles y decoración. la tienda está decorada con exquisito gusto y variedad y sus productos son de muy buena calidad y precios. Recomiendo además su vendedora Lilian, muy profesional y amable con sus clientes, este sitio es 5 estrellas ,además de su personal combina calidad y precios, se lo recomiendo a todos.
Exceptional service. Our salesperson, Juste is simply AMAZING. Highly recommend the store and added reward working with Juste in the Bonita Springs/Naples location. Tom & Carol T
From the sales person on down two the actual delivery it was great as usual for us. The delivery came at the time we expected. The delivery people are always spot on and so helpful. We bought an electric fireplace and it needed setting up all was perfect.
Erka was very helpful, knowledgeable and patient.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
