Ashley Store | Naples, FL 34110

Very knowledgeable sales person and great service!

Alush was super helpful. He was very nice and completed the order fast and efficiently

The salesman was great. Spent a lot of time explaining the items we selected. We would definitely come back to your store and recommend the place to our friends .

Daniela was amazing. She was very knowledgeable on the products I was looking for. Unfortunately we are on back order for our items. Experience was great just wish they had the inventory

Claudine was great, she took her time showing us and knew about her products, we will shop again!

My recent experience with Ashley Furniture was very good. Oscar there made the process very easy.

I was pleased how easily and quickly I was able to find the sofa and chair I wanted. Bruno, our salesperson was of immense help in finding exactly what I needed. Thanks again. But could u email me my copy of the contract/ purchase form I signed today. Thanks Bruno.

great store and excellent attention of Jephtef, always listening to what my wife needs and the always looking for the options

Exceptional Customer Service from JV. Thankyou!!

Tony was extremely helpful and thorough!

Look for Lily when shopping here, she is the “BEST”!!!!!

Excellent

We had a great experience at Ashley Furniture Store, in Naples. We found what we were looking for and in stock! Mary Cooper our salesperson was very knowledgeable and kind in helping us choose what we were looking for. A great and caring salesperson! Great experience!

We just wanted to give a wonderful review for Joe O. He helped us out on Friday. He was very knowledgeable and patient. Joe is a great person to work with!

Zack was polite, knowledgeable and very helpful!

Brian at the Bonita location is great to work with for getting all we needed to furnish our condo. I’m looking forward to having help me with all the decorations I’ll need.

Tony did a great job. He was very polite. He worked with me. He showed me the sales. He showed me the items I was looking for. He was very helpful. I truly appreciate his patience. I would highly recommend him as a sales person. Great job. I appreciate everything you do.

We were looking for a specific style bed and Zach showed us a number of options. He did not pressure us but was ready to answer any questions. We bought one!! Zach was very professional and helpful. Highly recommend

Zach was very knowledgeable of the product line, professional and easy to communicate, just a great being.Ananda

Excellent service from Bobby Bruemmer at the Naples store. 5 stars ⭐️ ⭐️⭐️⭐️⭐️ Richard L

Gabriela's help and recommendations were so helpful, I love the furniture and the quality! 5 stars ⭐️ thank you for everything!

Diana was absolutely amazing!! She explained everything in such immaculate detail and answered every hypothetical question and crazy question we had!! We got to find our perfect couch, we couldn’t have done it without her help!!

Very good service! We were very happy with our new furniture!

We purchased a dining room set and mirror and it is exactly what we were looking for. Everything arrived within a week as expected and in perfect condition. Our sales person Aidiliy Mizrachi took the time to make everything right and made sure we got the best price and free sets of China for a promotion we were unaware of. Highly recommended!

Had a wonderful shopping experience at Ashley/City furniture purchasing beautiful patio furniture for my lanai. My sales representative Joe Oppedisano is the best. He was so helpful and patient in helping me choose the right pieces as they have a large selection between the 2 stores and he can sell in both which is very convenient. I highly recommend shopping there with Joe for all of your furniture and staging needs.

I was able to purchase everything I was in need of, all in one day. The associate I worked with Maria, was excellent to work with, and very knowledgeable in assisting me with my selections.

Happy with the salesman, very helpful. Love their white glove premium delivery!

Justin was very kind….attentive but not intrusive. We enjoyed working with him. We would definitely ask for him next visit

Great place ,Marcus mantica great communication n customer service

Gabrielle was very helpful.

Marcus went above and beyond to make sure any of our questions were answered. He helped us immensely along the way and even convinced us to add on to our original purchase based on his honest product feedback. Very genuine and professional, the whole furniture shopping experience was made much simpler and faster with Marcus.

Maria was very helpful and professional. I was very happy with her and the purchase.

I purchased a sectional at Ashley furniture the salesman was terrific and the delivery was even better. Great store.

Everyone was very friendly and helpful. Highly recommend Ashley furniture.

Julie Very courteous and helpful.

We had the Best Sales Person, Jamie, he went above and beyond. Delivery was fast and the delivery men did an outstanding job. The furniture us beautiful and comfortable. This is our 4th piece from Ashley and we love it.

Lily Mizrachi was very pleasant and very quick to inform us about the bed and mattress options. She made the process very easy for us.

(Translated by Google) Very good communication between the seller and us. Large showroom 🤠 (Original) Très bonne communication entre le vendeur et nous. Grande salle de montre 🤠

Because of Greg my experience was less stressful, I was not pressured in making my purchase and he answered every question I had. He even emailed me everything I liked in the store so I could go home and think about it.

(Translated by Google) I felt very well taken care of by Miss Daniela Ramírez, she is an excellent salesperson, she was very kind and let us know everything we needed, I recommend this store, the staff, the manager are very friendly, I give them 5 stars (Original) Me sentí muy bien atendida por la señorita Daniela Ramírez es una excelente vendedora, fue muy amable y nos dejo saber todo lo que necesitábamos , recomiendo esta tienda, el personal, el manager son muy amables les doy 5 estrellas

Excellent experience. Tony Torres cannot be beat as a sales associate! He is friendly, customer- centered and knows his product, its location in the store and the quality of every item. He follows up to make sure his customers are satisfied and contented. He arranged delivery, as well. My purchases were delivered on time by a crew of three outstanding movers who set everything up, took away the packaging and made sure I was happy.

Salesman was terriffic helpful a good asset to Ashley

Juliette was very welcoming and helped us with our questions and purchases. She gave us enough space to wonder around but was right there when we needed her. She was very professional and will be coming back to her for my future purchases.

Taylor is the most amazing and knowledgeable sales person we have ever had the pleasure of dealing with. We had a very enjoyable shopping experience. I would highly recommend City/Ashley Furniture and make sure you ask for Taylor!

We walked in with intentions of looking to make a decision later in the month but were pleasantly surprised to meet Bruno Lehner who was professional, courteous and patient with us. We bought a dining room set that let our needs and budget. Bruno is a keeper.

(Translated by Google) We really liked the variety and quality of the furniture, Mary C's attention and the flexibility in the payment process and guarantees (Original) Nos gustó mucho la variedad y calidad de los muebles, la atención de Mary C y la flexibilidad en el proceso de pago y garantías

Greeted immediately and host showed us all the furniture meeting our requirements. Also kept track of items we liked. Very helpful.

Very good saleswoman, excellent service, she takes the time to explain to her clients in detail. I recomend her 100%

What an amazing store. Everyone here is friendly, professional and provides great customer care. Thanks Miki for your help !!

Great bed selection and super knowledgeable! You won't be disappointed!

My sales associate was very kind experience and patient. And very knowledgeable about his job. He's a wonderful gentleman. ❤️

It was very good. The staff there is always very nice and helpful but not pushy.

Sales rep "Ingrid Smith" are your best asset.

We lived our Ashley Experience, from start to finish. Super professional and kind

Juste is by far the best sales associate we've ever dealt with. She is kind, humble and patient. She is always looking for the best deal and takes careful consideration as to what we are looking for. We so appreciate her and will absolutely continue to do business with her. The staff at the Naples facility is outstanding and the showroom is impeccable! Above all else Juste takes a cake! She is professional and goes over and above our expectations. Thank you so very much for such a positive positive experience

Juste did an amazing job!! Furnished our entire condo with her. We didn’t feel rushed in any of our decisions. Would highly recommend her, Ashley and City furniture of Naples.

Great customer service! Mr. Brian Chancy was very patient and got the best deals! Definitely recommend!

Cat did a very good job of showing us all the options on the kind of recliner that I wanted. I would recommend her highly.

(Translated by Google) Very friendly Very patient Very good service (Original) Muy amable Muy paciente Muy buen servicio

Ashley/CITY Furniture prices were comparatively excellent, but the personal & knowledgeable assistance given to us by our salesperson, Marcus Mantica, was even better. Marcus really listened to our needs; then went above and beyond to find every potential piece that would suit us. We were very happy with the shopping experience.

Robert O’Brien gave us great service. He has patience, he helped us get exactly what we wanted. I would definitely ask for him again to help us with her decorating needs.

The store was fabulous and the sales person Lavonda Varon was a pleasure great experience

Robert O’Brien is very personable and helpful in our furniture selection.

Confusing store vs corporate policy ! Thank goodness for store mgr Carolina who helped solve a problem.

Michael was a pleasure to work with today! He took time explaining everything and showing us all the options available. The experience was smooth and we found the perfect fit for our space.

Juste our sales representative was terrific and patient. We reviewed a number options and stopped in a number of stores. Ashley suited us best as did Juste.

They are the best, affordable and great quality.

Stewart was very helpful and accommodating. The furniture has yet to delivered, so the jury’s out.

I have purchased a lot of furniture from City Furniture/Ashley. I have always had great service.

Great selection,prices and sales person . Very happy!

Daniela was amazing! She showed us a set to replace what we had and knew what we were looking for by description immediately. She knows her inventory and knows her customers! Awesome experience!

Carol was extremely helpful and did not pressure us. Overall great experience in the store.

It was good.

Great service, absolutely a pleasure working with my sales representative

Beautiful store with wonderful service!

Jephté Forges did an excellent job providing premium customer service. Thank you for making my transaction smoother than I thought.

Nice Selection, easy to shop. My Salesperson, Marcus was outstanding. He knew the products, requested assistance as needed; very courteous and smart.

Great experience at City Furniture and Ashley Home store in Naples! Great customer service and very patient while we decided and change our minds numerous times. So happy overall!

Friendly Greet as we entered the store by CJ. Very good at his job. Found what we were looking for. On sale too. Very helpful placing order.

Good furniture; horrible warranty service which is a huge scam. We were lied to by an agent about the warranty money we would get back and once we didn't receive the money after their timeline expired, they explained it was because of things that were supposed to be covered by manufacturer warranty that were defects in their furniture. Get their furniture if you like but don't be conned by the upsell on home warranty services! We lost a lot of money we were supposed to get back and didn't even use their services. *Update: thanks to the owner for the reply. We sent a note as mentioned below on Jan 23, at 9:50am. Still no reply 3 days later **Update: Jan 30, and still no reply. Looks like PR does a nice job of replying to social media or to reviews but not to the email provided after we sent all the details requested

(Translated by Google) A super nice place, the staff is very attentive and willing to make you feel comfortable with what you are looking for, I recommend it. (Original) Un lugar súper agradable el personal muy atento y dispuesto a que te sientas a gusto con lo que estás buscando lo recomiendo

Tony was great! Super helpful and so kind! We highly recommend him!

We knew what we wanted from website. In and out in 30 minutes with an order to be delivered on Wednesday

Walked in, Gio helped me immediately with a table decoration & a credit statement. Great customer service

Claudine Sisca was fantastic!

Our salesperson Jephte Forges was great! First of all, there was no preassure at all. Secondly, he showed great knowledge of the product and helped us with choosing the right one.i will definitely refer anyone to him!!

Sales person made it easy

Helpful sales people

Actually the store is combined with City Furniture & Gabriela helped me retrieve a prior order & reorder. It is confusing that i have a credit i Cannot use until June. That's hurricane season & i want to use it now ... as it's been going on 3 years for me to redeem. A substitute would suffice.

They did a wonderful job. Very kind and polite even put my bar stools pre assembled which wasn't expecting that. I love Ashley furniture 😍

Salesman was very helpful and knowledgeable.

Love my purchase

Good selection, good past experiences, and knowledgeable sales person (Brian).

Deb was most helpful and informed.

Great service by Claudine! Thank you!

Very professional and polite person

Great staff

Lulu and all the staff were great!

Joe was great! I have more shopping to do so we’ll be back for sure.

Stewart was the BEST to work with. No pressure to buy, looked up items upon request and handled the purchase with ease. I will definitely be back!

Such a pleasant experience, no pressure from salesman.

Very helpful in making the selection n purchase easy.

Friendly knowledgeable staff willing to help. Gave alot of suggestions.

She is the nicest. Knowledgeable and attentive. Would definitely request her for future purchases.

Great customer service, fast and smooth process.

Joe was great! Explained all our options including a discount. Shop Ashley Furniture!!!

I found what I wanted, but I was disappointed due to the fact I had to put it together, I would have paid to have it done, but I didn’t ask and wasn’t told it would come in pieces

Mario was great…purchase was quick and easy!

Great service very helpful and friendly

My sales person Jep The most pleasant, nicest and helpful sales associate I have ever dealt with. He spent a lot of time with me going back-and-forth between different pieces and he stayed past his shift, and I will definitely be returning to the store in the future. It was a great experience and I'm also very pleased with the sectional that I picked And the price. This is the first time that I have worked with city furniture, and I will be using them in the future.

I had an excellent experience with Niel Hooper at City Furniture. His kindness and patience stood out as he assisted me throughout the process. Niel's helpful attitude made my furniture shopping stress-free, and I appreciate his dedication to providing outstanding customer service.

Our sales woman was fantastic. Saved us $150 by looking up our record and seeing we did not use our protection plan on purchase 3 yrs ago

All of the employees at this location were happy and courteous, but Jaime was my salesman and he was patient and helpful the entire step of the way. When he was not available, he put me in good hands with Tony. Look forward to working with them again!

Found just what we needed and were taken care of in a timely fashion. Everything went flawlessly throughout.

Both sales people we work with were great and more than helpful. We found what we wanted, and it will be delivered in a timely fashion.

Brian was outstanding!!! Very patient and eager to help us in our decision process.

Great and easy experience. Bruno Lehner my salesman was super. Very knowledgeable and super helpful

Joe was very helpful showed us what we wanted to see and was very nice

Salesman very helpful and friendly

Gabriela was awesome!

(Translated by Google) Good range of furniture and prices, good quality. Ingrid, excellent in the sales department. (Original) Buena oferta de muebles y precios, buena calidad. Ingrid, excelente en el departamento de ventas.

Great service from Samantha!! Everything was smooth and easy!

Very professional salesman He was extremely helpful and it was an easy transaction!

Gabriela was very helpful.

Found exactly what I was looking for, at a great price. Delivered 4 days later. There was a tiny flaw in the paint, I scheduled an in-house repair tight on the spo, for a week later! Very satisfied with my experience there.

Great selection and affordable. Deborah was great to work with.

Had a sales person helping me who got called away to another customer. After 20 minutes I went in search of him. He apologized that they were understaffed for the sale. (It was busy at the store.) Carol took over and was very professional and courteous. I had already selected the dining set so was an easy sell but she attended to every detail. She also took the time to combine a previous purchase two days earlier that was accidentally put under my husbands name to today’s sale. I have not yet received the order so I am unable to review the furniture pieces at this time. Overall it was a good experience.

Very hands on and understanding of my needs. Will go back when buying furniture.

Charlie Herrmann was very knowledgeable and forthcoming with information. He was very patient with us and had great suggestions. I highly recommend him.

excellent attention

Really a great & beautiful selection of furniture. I was greeted by Tony Torres upon arrival to store & he assisted me in my purchase. Really GREAT Customer Service!!!

Best service - EVER. Seriously, I've never had faster and more efficient service in a furniture store. We found EXACTLY what we were looking for, paid, and had delivery the next day. We love our new furniture!

We were looking for new bedroom furniture for our guest bedroom. There were a ton of options, all at affordable prices. Ron was our helpful salesperson. He answered all our questions and helped us decide between two styles available of the same bed frame as well as mattress. It was refreshing as he listened to us instead of tried to sell us the more expensive option. I will definitely be going there again!

Clinton was very helpful

I received great service and my sale rep Jephte’ was very kind and answered all the questions we had.

Gabriela is a true professional very helpful, knowledgeable and extremely detailed oriented. A great experience

(Translated by Google) My experience at Ashley was good, very good service and they helped me find what I was looking for 💯 percent recommended (Original) Mi experiencia en Ashley fue buena, muy buena atención y me ayudaron a encontrar lo que buscaba 💯 por ciento recomendado

Just worked with Taylor on living room furniture and she was great to work with and we are very pleased.

Taylor was amazing and so helpful. I have no decorating skills whatsoever and she built out our living room for us! Sectional couch, ottoman and area rug. So excited!

Justin Hanna sales associate and Mario Almánzar manager were incredibly helpful. They both understand my needs and worked to satisfy me completely. Justin spent hours working for me even when I was not with him in the store so that he was prepared to show me exactly the items I needed. He was exactly right. He knew better than I did what would work for me. He was conscious of my budget and never tried to over sell me. Because of these two men I don’t want to shop elsewhere.

Samantha was great! Very knowledgeable and helpful

Very nice dealing with this store. Bruno, sales associate very helpful and knowledgeable. Looking forward to purchasing more furniture from him.

Tony Torres was very pleasant and accommodating. Thanks

Satisfied with in store experience but dissatisfied with having to wait for my furniture to be on backorder and delayed delivery

Shawn is a valuable asset to the company. Because of his amazing customer service and knowledge we decided to purchase furniture today. Thank you Shawn Rad!

Mary was the best to work with.

Emma helped me with my purchase and she was so patient and helped so much with the design of my home. I needed that to make any decisions!

Samantha was awesome! She was so helpful and we found many gorgeous items to help us decorate our new home! We will be back to see her soon.

Ingrid Smith has helped me several times picking out furniture and decor and I appreciate her patience and kindness so much! She is the absolute best!

Excellent customer service. No pressure sales team. Brady was a pleasure to work with and I would highly recommend.

It has been a pleasure doing business with our sales associate, Joseph Oppedisano.

A very pleasant experience and very accommodating staff. Reasonable delivery dates...

Excellent service and Christopher was a real pro. Very knowledgeable, helpful and not pushy. We went to a dozen stores before buying there

Everything was take care of and explained very easily

I quickly find what I needed at a great price, good quality and great service from the sales team. It is also a free premium delivery that mean all furniture delivery and assembly for free.I definitly buy from Ashley again!!

Went there and bought a dining room set, didn’t had a problem at all… I got a fast delivery and everything!!! Really happy and will def come back.

Trey McDuffie is an incredibly engaging salesman. He makes the experience enjoyable!!!

Great options and friendly service.

We had a great experience at Ashley Home Store in North Naples, FL. The salesman was Cristopher Gonzalez and he greeted us at the door and was so helpful. He had a friendly but professional manner and was very knowledgeable about the inventory of the store. We purchased a coffee table and two different size end tables. After getting home we realized the larger end table wouldn't work in our space. We emailed Cristopher and he helped us immediately with updating the order to the smaller model. I would highly recommend this furniture store to family and friends.

Brian was very helpful and knowledgeable about the furniture items I looked at while visiting the Ashley furniture store in Naples Florida.

Easy and quick transaction with Brian. No pushy sales talk. Would recommend.

No stars is what this place deserves. Delivered a broken mirror, offered to replace in 3 weeks as it's back ordered. Then they shipped the replacement to the wrong address and refused to deliver it to my home for another few days or a week or whenever! Absolutely 0 respect for time or customer service. The same items are available on wayfair and can be shipped within a few days don't waste your money or your time! Never shopping with them again! Unless it's a Cary out item don't trust them to deliver.

Great place and customer service!!!

Lou did an outstanding job.

Mark Thelen at the Naples FL store is very knowledgeable and helpful.

Careful this is truly not an Ashley furniture store. If you have coupons they will not accept them and Ashley furniture corporate will not help either. This store is actually owned and operated by city furniture.. I had a very large purchase and a 20 percent off coupon that they would not accept

Debbie Cooke is the best, patient and professional

Lara and Lulu were extremely helpful and provided us the best first furniture purchase experience I could imagine! Highly recommend the Naples location!

Fantastic and smooth experience for us and we did a lot of shopping ,our sales girl Carol A+!!!!

They have a huge selection to choose from and their customer service was great. They were helpful without being pushy. Their partnership with City Furniture makes them an even better option when making your selections. I would highly recommend coming here.

Katherine was very helpful

I had a great experience furniture shopping at Ashley

I shoped today looking for new Furniture and Mary helped me She really took her time w me I really appreciated her patience With me. I will definetly be back To see her for some accents in My new home😃

Lulu was great, easy and fast! They have a great selection and with nice customer service as well.

We were impressed with the work ethics of Brian and really appreciate his patience!! We look forward to working with him again in the future.

Very pleased with the sales experience and selection.

After having a terrible experience with a competing furniture store leaving us without any couch, we decided to go check out the Ashley store to find something. We were greeted by Gabriela who was an absolute pleasure to work with. We chose a sectional and ottoman and couldn’t be happier with our purchase. Gabriela walked us through the sales process and set up the delivery dates, and even took the time to follow-up with us to remind us of the deliveries the day prior. I highly recommend shopping as Ashley for very nice quality living room sets and a low-pressure experience, definitely ask for Gabriela!

I purposely went to the store to see the product (TV stand) because I needed the wood tone to match the other pieces I have in the room. I found what I wanted, ordered it and it was delivered. Well the color of the item in the store is vastly different from what I received. I called to speak with a salesperson who couldn’t help me and was connected to Vivian in the resolutions department. She blamed the lighting in the store- seriously? Minor color differences are totally understandable but medium oak and dark wood are not close . She said nothing could be done because I had received the furniture. It’s not what I had ordered!! All I want is for them to come get the piece and refund me the total price. If you purchase anything from that store beware - you might not get what you ordered but it’s yours anyway.

Are sales representative Traylen McDuffie was excellent! We found the sofa, loveseat and ottoman we liked which was online. Treylan immediately assisted us, was courteous, and very professional. What a pleasant purchasing experience! And the price was right and the quality of the goods appear to be excellent.

I just came in to look. The store is beautiful and goes on and on.

Such a great shopping experience with Mary. She was so helpful coordinating pieces & such quality & selection of furniture.

Mary was wonderful to work with in the Naples store. We were able to order the two swivel chairs we wanted without any issues. Process was also very fast, she did a great job.

This was my first purchase at Ashley. i purchased a leather sofa which i had seen online. In store price was $150 more than the online price. Clinton Crosley was my sales rep at the Naples store. He was extremely helpful and did a price match to give me the $150 discount. I was very happy with the entire experience.

Mark Thelen was most accommodating and help me make decisions . He knows the furniture and he knows the floor.

This is a huge store with well organized displays. Reasonable prices too. Highly recommended!

Brian was so helpful in helping my husband and I find the perfect sofa,Definitely recommend buying furniture here.

Brian Chancy is champ! Highly recommend him. Very patient and helpful. Made our order very efficient and quick as well. Thank you Brian!

Had a great shopping experience today. Our salesperson Joe was able to find us exactly what we were looking for in record time. We have been shopping for a coffee table with significant storage and I’m so happy we found a great piece! Process was easy and we look forward to returning for our next furniture purchase!

Terrible customer service. You lost a big sale today due to your lack of interest in your customers. You can and should do better.

Louis Perez was AMAZING!!! Great at listening and showing us exactly what we were looking for! Couldn’t ask for a better experience with Louis! Knowledgeable and super friendly! Would recommend him to everyone! Thanks Louis!!

Beautiful showroom. Great selection. Everything was in stock, and the delivery team was great.

I cannot thank Gabriella enough for her expertise and patience. She is a wonderful partner to assist in furnishing my new home!

Barbara was amazing, she help me to find what I was looking for. Everything looks so beautiful and good quality 👌

Ingrid there is such a nice lady and she is so helpful with everything. Great customer service.

Nextgen is the best quality you can find in a sofa. Very comfortable. I love the zero gravity option and wireless phone charging port. Thanks Ashley Homestore for such a great experience!

Gabriella O’Reilly is an incredible sales person— warm, friendly, knowledgeable, accommodating. She understood our budget restraints and bent over backwards to help us work within that budget. I honestly can’t remember having a more enjoyable shopping experience. Thank you, Gabriella!

I want to compliment Angela Doherty at Ashley and City Furniture. Her helpfulness and expert knowledge of the inventory was impressive. She was full of excellent ideas and listened to my exact expectations. Angela Doherty made my furniture buying simply an enjoyable experience. Ashley and City Furniture has a brilliant showroom with a vast variety of options. I am extremely happy with my furniture and services received. Angela Doherty is a treasure and true asset to Ashley and City Furniture !

Bought several pieces of furniture from Ashley and have nothing but positive reviews. We were greeted by a young gentleman that helped us through every step of the process. The furniture was of high quality and everything went flawless. If you go to Ashley or City ask for Kodi Browne as he is a 5 star guy that will keep me coming back. His help and pleasant personality is why I will be back!

I wish I could give them 10 stars. I LOVED all the furniture they have here and easily you can spend hours looking at everything. So cute! And great prices. But the 10 starts goes to the staff. Extremely nice and helpful. Can't wait to go back and buy more stuff for my house. Thank you Niel! Thank you Adam! Amazing job

My family and I stopped by Ashley/City Furniture today to look for a desk for my daughter not really anticipating to find one since we have been looking for a desk for quite a while. We were pleasantly surprised to find a large selection of desks in many styles and colors. We chose the Baraga L-Shaped Desk with a glass top which we feel it will be indestructible to spills & crafting. We had a great experience with Michael Richards who is quite knowledgeable and we will definitely be back in the near future for more purchases. Top of the line customer satisfaction. Thank you Michael!

Go and see Lane. Great guy, and he did an amazing job. Customer service is phenomenal. Go see Lane

I was at this location last Friday looking for two beds for my girls, there was no one to help, as I walked to the front trying to find help I saw two gentlemen talking to each other they both work there they saw me but totally ignore me I will never spend my money somewhere that I don’t feel welcome

Such a beautiful selection of quality furniture but buzzard sales associates are so weird awkward and ruined the experience We went to kanes instead to avoid high pressure sales

Never buying from Ashley furniture again. Our bed is maybe two years old and the frame has broken twice now. We also had the mirror to our dresser delivered broken, (the mirror was basically swinging in the frame), we were told someone would be out to fix it and no one ever came. After MONTHS of trying to get the issue resolved, to no avail, we gave up. Now this happens. They want to charge big prices for poor quality. Never again. Buyer beware! It’s pretty, but it won’t last. Take your money elsewhere.

There is something I have always liked about big empty furniture stores since I was a kid. Quiet and full of adventure. Mark was very pleasant and helpful

They have one expert on the truck and one guy who screws up the order.buyer beware in my opinion

Love the selection sales woman Barbara a doll and so very helpful great experience always

Great service from the woman who waited on us!!!!

Craig Burchill our sales representative was the ultimate professional. More knowledgeable than any of the sales reps I have dealt with after visiting five stores today. I highly recommend anybody choosing the store to ask for Craig as their sales representative. Extremely patient and wonderful to deal with and also very thorough.

This review has no bearing on the salesperson I dealt with at City Furniture/Ashley, who was knowledgeable and very helpful. One out of the 3 items I purchased was taller in size compared to the rest of my living room furniture, and when I called to see if there was a chance I can return and pick a different chair, I was told about a restocking fee of $99.99. Then, I was told that offer didn’t apply due to the fact that it was already delivered. Their policy of-no refund once item is delivered-is non-negotiable! I called Customer care, and after being on hold for 35mins and was told that they would allow me to reselect, if the manager contacted them, I quickly went to the store. I was willing to pay the re-stocking fee, and take store credit if possible to pick another chair, and also buy a few wall hangings and accessories and maybe 2 lamps. After all, I do like the furniture. They had a wide selection, and combined two stores into one. The manager refused to call, and told me nothing can be done. Seriously? No wiggle room? No exceptions? Nothing? I wasn’t asking for a total refund, or planned on going elsewhere once I got my refund. Then the manager tells associate to call Customer care for me, but that I have to talk to them. Again. And after speaking to two more people, one being another manager, they refused to budge on this. They were willing to lose a customer who had planned on purchasing more items, rather than give me a store credit? I just think this is a poor business-like strategy. We’re not talking expensive, fine furniture made in Italy here. It’s affordable furniture, and they should really change their policies, otherwise they’ll go under real soon. Heck even Wayfair will do returns with no problem. So buyer beware. Once that truck arrives to your home, and once items come off that truck, you are stuck with it. I won’t go back.

I went to Ashley twice and no one ever tried to help me. I knew what I wanted so I searched for someone to order it.

I need to see if my selection will go up in price for a third time this week.

She was very knowledgeable of the product and location of floor samples.

I ordered a sectional sofa, coffee table and end table on August 22, 2021 and was told it should all be in around October 14th. October 14th came and went with no furniture. Finally received a part of sectional sofa sometime in October and other parts in November. Was told at that time that the coffee table and end table would be in the end of December,the beginning of January. They did not come in then,nor did I hear from Ashley. Finally,on 1/3/22, I received an email stating that the coffee table was in. I set up a delivery date for Friday February 4th. I had to take the day off from work to be home for delivery. Got confirmation of delivery window time… and then an hour before delivery time I received a text confirming the delivery time but it also stated that the coffee table was not in and is on back order until 3/10-3/24. The end table is on back order until April sometime. So not only did I miss a day of work but no coffee table and no explanation. It is quite upsetting.. I went into the store to see if they knew what was going on but they had no explanation of what happened. So disappointed!

Brian was great to work with and had good attention to detail.

Don’t have the furniture yet, so I can’t let you know whether it’s any good. You should ask this question after delivery.

I purchased sectional sofa, coffee and end tables and accent chair in Aug. 2021. Received the chair in Oct. Tables and 1/2 the sofa in Dec. And the rest of the sofa in Feb. If you call customer service they don't answer even after 2 hrs. 37 min and 19 sec. Follow the prompts and have them call you. I have always purchased from Ashley in other states but since moving to Florida it is the last time. In addition to the long wait for sporadic delivery, I was told everything would be delivered by Oct. 14th. Covid is no excuse when you commit to a 2 month delivery and you take 5 months. Well they responded and told me to email them so I did. Then they called me and basically told me that the caller was only responsible for her customer service and not the company and they aren't responsible for delays in delivery. This just went from bad to worse.

Angelo was our salesperson and he took all the time we needed to make a selection. He knew about all the furniture and was able to answer all our questions (unlike other places we visited). Friendly, patient, knowledgeable and professional. Great furniture store to visit!

Great customer service!

Great service from Barbara! Very knowledgeable of products and understanding what we were looking for! Will definitely use her for future purchases!

I have been a loyal Ashley Customer for years. Spend thousands of dollars on multiple bedrooms sets, couches, tables etc. I bought a replacement night stand (Porter Collection) and it was delivered damaged. I called and sent pictures. The nightstand was clearly damaged prior to being boxed since there was no damage to the box. The representative stated she couldn't help me and transferred me to the delivery company. The delivery company offered me $100 and told me to take it or leave it. So I will just call AMEX and have them deal with it. I have also purchased furniture from Kane's. I will be going there permanently and will never consider Ashley as an option.

Lisa was great! Did all of the hard work for us! Can’t wait to get our delivery and enjoy our new furniture!

Carolina did an excellent job in helping me pick out furniture. It was extremely difficult choosing items that I wanted to purchase . A lot of the items chosen were on back orders, and will not be available until March and June. I did not want to wait that long. I purchased a dining room set and buffet server, Cocktail tables. 2 bedroom sets. A credenza and a mattress foundation. Choosing the items mentioned was time consuming. Carolina made it possible and I’m so happy with her thoughtfulness and caring helping me find these items. There was a mirror that I also wanted of which there were multiple on the floor but management was not accommodating and would not allow me to purchase because more mirrors were coming in February. Very disappointed about that, almost cost them all my business. Caroline made it bearable.

i would not recommend buying from ASHLEY REALLY BAD SERVICE

I had a great sales experience with Deborah Cooke at Ashley. Very helpful in picking out furniture and assisting with the matching of items too. She suggested some great options! And a very pleasant manager named Gio. A plus to both!

Amanda is fantastic!

Don't go there i purchased my bed and I've been sleeping on the ground for two weeks now, because they always deliver the wrong bed .

Great store! A bit overwhelming as you traverse the entire store and they're expanding. Be prepared to spend some quality time here unless you're looking for something very specific.

Fantastic service. Brian was patient and so very helpful. Will work with him for all furniture purchases.

We were not greeted at the door. We wandered around the store until we found what we were interested in purchasing. Once we made our decision, we searched for a sales person. Armond was nice a nd helpful in facilitating our order.

The most disappointing experience ever. I paid for my sofa June 29th I was told it would get delivered in 3 months, the end of September. I called and they said Oct. 19. I had to move unexpectedly and called to change my address (I was told I can make changes to my order if I needed to with no problem) and the lady changed my address and scheduled my delivery for Oct. 15th and said I’ll be getting a call back to confirm this. So I got a call later on and they told me because I had to change my address that it would have to be a completely new invoice so it would yet again delay my delivery until the beginning of November they told me it was their system and there was nothing they could do about it to help me. Then I got a call back shortly after and said that magically the system let them keep my October 15th delivery date. I called yesterday to check on my order and thank god I did because they told me one of the pieces was damaged and they couldn’t deliver it that way so it’s back on back order and I won’t get it until the END November. What is going on? I PAID FOR THIS ALREADY. Terrible mistake buying from Ashley furniture

We had a great experience shopping for furniture. Bruno Lehner, our sales person, was very knowledgeable and courteous. He went the extra mile to find us the right products and the best deal.

Christina was absolutely wonderful. She was friendly, knowledgeable, and professional. We will definitely go back to see Ashley for our future furniture needs.

Bruce Segal was helpful and informative!

Nick P was very patient and helpful in our decision to buy a new living room set. He had great suggestions, and helped us to choose the look we wanted. I would certainly call Nick for future purchases!

Before you buy from them make sure you find out about the warranty. They want to tell you the furniture is covered under The one year warranty but then they want to tell you you’ll have fees for them to come out. they give you the runaround I actually decided not to purchase my dining room set because nobody could give a straight answer on what they charge or what they will not charge under warranty.

Deborah is the best! I ordered a brand new Sofa from Ashley HomeStore in Naples, along with a Bed Frame, Mattress, and Box Spring. My experience from start to finish was amazing! Upon arriving in the store, Deborah greeted me to help me. She is the best on the team, so nice, honest, organized, patient and thorough. My order and delivery experience were wonderful, especially relocated from out of state. The furniture is so comfortable. Just make sure to ask for Deborah, as she is the best, even if you have to wait for her.

Our salesperson Bruce Segal was extremely helpful with our purchase.

Came in over a holiday weekend and was greeted by Brian Chancy. He went out of his way to show us other options for a couch we didn’t think would fit in our living room. He was very knowledgeable about the furniture and color options. When we left, he gave me a business card so I could call and confirm if the available couch would fit. As it turned out it did!! Brian did the whole transaction over the phone and was able to find a quick delivery date that fit my schedule! It was a great experience and I’ll definitely be back soon! Thank Brian!!

We were greeted as soon as we well and in by Angela. We asked what we were looking for and she took the time to show us various designs and walked back with us as many times back and fort her between products to help us choose. She was so nice and understanding. Very knowledgeable. I love my first time experience at ashelys !

Angela was very helpful. Thank you.

Jodi was the absolute best. She was very helpful, answered all questions and gave us the best deal possible.

The sales rep. Ingrid was great. She was patient knowledgeable and great personality. Erica the manager was very nice and helped us save money. Would recommend this Ashley store for great service. Thank you again.

Furnished our whole house today. Ingrid was a very professional and kind employee along with the manager Erika. Was a pleasure doing boxing buisness there . Will recommend them highly!!!

Thank you Ingrid for being so kind and knowledgeable! You made our shopping experience so easy and stress free.

Great service!

Lulu was amazing!

Gloria was very nice and helpful went to another store and decided to come back because the customer service was great we got greeted at the door nothing but good vibes at this location and great prices in town Thankyou

I like the services there good customer service I’m really happy and the best is angel catherine I highly recommend that furniture store.

Amazing place!!! Manager helped me find the right pieces for my vacation home!!! Excellent service Erka!!!

Very knowledgeable and professional staff. Everyone is so nice and helpful. Mary Lou , Jodi and Emilio are great ! Highly recommended

Large store with many choices. Was able to pick 2 pieces from a sectional instead of having to purchase the whole set. Kelsey K was knowledgeable and helpful!

(Translated by Google) Quality and service offered (Original) Calidad y servicio ofrecido

Beautiful store. Nice furniture. And the help was perfect. Highly recommended

We worked with Angelo, what an amazing sales man!! Super attentive and super helpful, we highly recommend Angelo !! Thank you again !!

Awesome sales staff and selection! Keith is amazing and was able to help us find what we needed & have it all delivered in the same week. We also got our exercise as we walked about 3 miles in the place ;) Definitely stop here !

Ashlee had exactly what we were looking for at a good price and very knowledgeable salesperson.

Excellent sales people not pushy, not over priced, deliver people very well trained, delivery on time. Shop Ashley's and you won't be sorryi

I delt with Patricia Valdich and she was very informative and showed me several options of dressers. A delivery schedule was set up for my convenience and then gave me several options for places that may be interested in taking my existing dresser and end table.

Extensive selection and knowledgeable staff, incredible value for quality and best pricing, with seamless delivery and set up to make life ever so easy. Highly recommend.

It was the worst shopping experience in my entire life in America! I thought this does not happen in America! We bought chairs in the store, the seller did not warn about the most important thing - that the goods cannot be returned! The seller forged my signature on the document, which says that we are familiar with the conditions of non-return of goods and at the same time accused us of deception, that this is not true! I have never met such a boorish attitude towards a customer in any store! I think if the buyer has not faced such a situation himself, then no one will be able to believe that this could be, but it's true! And the senior seller is Erka Spaho, this is a very poorly educated person with a boorish attitude who accused me of lying! never recommend having a shopping experience in this store!

I had many issues trying to place the order but Tyler at the Naples store handled everything for me. He was great. Excited to get my Paxberry dresser and chest!

The worst store ever. I bought my furniture cash with Danielle. She promised to delivery in January 7/2021. My bedroom, light stand , my desk dinner room table, sofa. They change the dates dor 01/9. After I called so mad they again for 01/17 and said everything come at that date. Now just came my bad the rest will came on 02/07, really???????? I pay cash she promise to delivery at time ?

Angelo was very patient and always ready with information or other ideas. I was very pleased with his help.

Angel was so amazing! So sweet and I’m happy I was lucky enough to meet her! I’m looking forward to my future interactions with angel thank you! Oh and the furniture I can’t wait to have it delivered!

Great service however my local store did not have the loveseat offered for sale on the Ashley Furniture website. Also I am still waiting for my receipt to be emailed to me. Not a great sale selection.

We purchased a chair from this store, and then they never even set it up. They literally told us the chair was broken, when you just had to show us how to set up. On top of that, when we told them we had a broken chair, THEY REFUSED TO GIVE US A REFUND. BE WARNED, NO MATTER WHAT HAPPENS, they WILL NOT REFUND YOU your money. If you are unsatisfied or your furniture is defective, YOU ARE STUCK WITH it. They even refused to pick up the furniture. There are plenty of other furniture stores, make sure you have the opportunity to return in case something goes wrong.

They had everything we wanted for our new home. We purchased a kitchen/ dining room table, 8 chairs, a desk, chair, light and bookcase. Above all is the service we received by Herbans Paul. He answered all our questions which were many, and made our purchase a lot easier. A true asset to your company. Great experience..Thank you!

Furniture looks great shop sales staff and delivery guys were curtious and helpful, all installed within a short time. Would highly recommend Ashley Furniture.

Spencer was very helpful, polite and efficient. We were in and out with our new couch purchase and we’re very pleased with our service and product. Quick delivery and good financing options.

Bonita Springs FL - I was there for at least 20 minutes and not one salesperson asked if they could help me. I was shopping for accessories and finally picked them up and carried them to a desk. Two people were on the phone. Then a salesperson walked up and helped me. Her name was Sonia Castellana. She even helped them me carry them to my car because they had no paper or bags.

Mary Lou, did an awesome job coming in she greeted us and was very friendly and very helpful and help us choose great bedroom set for our daughters. Best customer service.

I had a wonderful experience with Ashley furniture. My sales lady Kelsey was extremely helpful and kind. I would recommend her if you needed any help. Out delivery was spot on! I definitely will go back when I need furniture ! Thank you Ashley furniture!!

The showroom gave us a variety of options and the Salesman Paul Schunemeyer was knowledgeable and not pushy. Helpful and able to make sure we got the best deal.

I recently purchased a kitchen table,chairs, and several other pieces of furniture at Ashley Furniture.Cynthia our sales associate was extremely helpful,patient, and knowledgeable.This was our first time shopping for furniture at Ashley, and we were very satisfied with our experience! RH

Best place

Just bought my first full bedroom set at Ashley with help from one of their awesome employees Bruce segel he was helpful, educational on the furniture and made it a calm and fun experience!

At first there was no one available for assistance but after I came across an employee that was setting up a displayed she called for assistance. After a 10 minute wait she approached me again and called for assistance and right away was assisted. Sales person was friendly and provided excellent customer service. Would definitely come back.

The store appears to operate normally, requires wearing masks for entry. A huge showroom, pleasant atmosphere, with large selection of furniture had just the table for which were looking. The salesman Armand was very helpful and friendly and we bought the table for delivery a few days later. Excellent buying experience, we will shop here again, recommend this store and Ashley Furniture.

Great support from Brian C. Excellent knowledge of products and options. Did price match and clearly explained delivery and protection choices.

I had Angelo for my sales representative. We came in earlier and looked at a bedroom set. We ended up leaving to make sure that the furniture would fit in the room. He was very polite and understanding. We came back 2 hours later and was greeted by Angelo and bought the bedroom set. It was nice no pressure when leaving to get measurements. Excellent service.

Enjoyed working with Monika R. Very sweet and loved her sense of humor. No pressure. Very clean store. I ended up calling the store to find her because back to Ohio we decided that’s what we wanted.

My furniture consultant, Monika Ritchter - I’m pretty sure I had just met a really good new friend. She was so knowledgeable of all the items in the store and had made the process of buying furniture for a 2 bedroom condo a very smooth transaction! The store is very clean and they have a large variety of choices

Tyler is a rockstar! So happy to find what we wanted. Pain free experience.

Ordered some furniture sales person was nice seemed helpful. When some of the furniture was delivered we found out the ned is back ordered over a month. That was our most important item. Footboard on bed was broken. We called sales guy no call back, did chat said they would help dis not, called sales guy no call back. 5 days later got a delivery couch was wrong color. Delivery guy said this happens all the time also proceeded to tell my wife he is sick today. Could be Covid hope not. Cant believe a big company like Ashley Furniture would send a delivery person with Covid. Maybe my sales guy has Covid reason he is not in.

Erika was extremely accommodating and helpful.

I was looking for a bedroom set online which was out of stock, I called the Naples location and had immediate, friendly, and fast service. I was informed that out of stock items online may not be consistent with what is in the store, I was able to order what I needed directly from the store over the phone with free delivery! Thank you Denise S.

Terrific selection! Reasonable prices!

Sales lady was very good and delivery date was very good

Spencer was awesome and made it easy for us to find and get the sofa we needed!

Sales lady M. Richter was wonderful and I would recommend her.

Patricia Ugarte is such a professional sales person! She made the transaction go quite smoothly!

Charlie Brown was excellent!

Scott Gill was very knowledgeable and helpful.

Nick got our attention as soon as we walked it and made the overwhelming process of furnishing a home Easy Peezy!!! He was attentive and patient, I can’t thank him enough for the service that he provided to us. If you’re in the area go see Nick at Ashley’s/City Furniture.

Our first experience at the Ashley Store in Naples Fl. It is a beautiful store with many many choices of beautiful furniture. Our agent was Ashley. She was extremely help and explained the polices and furniture with so much knowledge. We will always ask for Ashley although I'm sure everyone is helpful. Of course we left with our purchase recommend 100% he

Love my console table it’s beautiful Thanks again to Amanda there at ashley in Naples she was a great sales person and very sweet

So quick and easy. The sales representatives are attentive without being bothersome. Very much appreciated! Also, efficient and knowledgeable about items.

My sales person Angelo was very pleasant knowledgeable and professional. Angelo was great to deal with He made the purchase and transaction very easy. I highly recommend them. CK

Denise and Debbie were friendly, knowledgeable, efficient. Made our buying decision quite simple. What a pleasant experience!

Very accommodating and helpful sales people. Paul was extremely pleasant to work with.

Very friendly, I knew what I wanted. Gabriella was very professional and I was in and out in no time. Very pleased, thank you

Mary Lou took our order over the phone. She gave us a sale price...and did it all with a smile and a laugh. Easiest transaction ever...and she agreed!

Armand was extremely helpful. He narrowed down selection for us by what was available for quick delivery. He does a fabulous job!!! Thanks Armand for your help we are very thankful you were our Sales person.

My sales representative Scott was amazing. He listened took me to exactly what I was looking for. He was friendly, knowledgeable and got me all taken care of.

When you want to work with an honest, friendly, and experienced sales agent, you must ask for Madeline. She is the best at guiding you through all the options to make sure all your selections come together.

Went to the Naples Ashley Home store to look for a nightstand that I had seen on their website. Patricia took me around to the different bedroom sets and I saw the table. After deciding to get it, she told me that I could pay for it right there and that they would deliver it (I was in a rush, plus I'm putting it together) next Tuesday. If you want to pay extra, they have White Glove service, but I was being cheap. I was out of there in less than 30 minutes. Awesome!

Extremely happy with the purchase process recently. Online or in store (I've done both) it has gone very well. Prices and payment options are fair too! Highly recommend Ashley for your next furniture purchase.

I placed a phone order from a different state with Denise and she was very helpful. She looked up the items I was wanting to purchase and broke down the prices for me. The pieces I purchased were all in stock and the delivery date I was requesting was available. The process was seamless.

Fran did a great job

Once I purchased my $3000 couch they delivered the wrong middle piece 2 days in a row. Worked out a $200 store credit for them to even keep my business. I was ready for them to send the whole thing back due to the horrible experience. I kept the couch and received a store credit that expired 2 months later. Why should it expire in the first place? I Called this exact location to see if they would honor the store credit even though it was expired. They looked up my account and said yes!! Come in!! So I eventually came into the store and they said they can’t honor the store credit. I then explained the horrible experience and told them that it should never have expired and that They told me to come in and would honor it. He tells me that he will give me a discount, but don’t think you will pick out a $200 item in this store and get the item for free with your 200 voucher. So now we are playing sales guy and numbers with my voucher that I received because your company messed up a simple piece 2 days in a row. He acted like he was better than me and my miserable excuse of a store credit. Don’t get me stared on the A** kisser “wrinkles“ of a sales person. She teamed with the manager to show me $900 tv stands and said if you want your 200 off it’s going to have to be a big purchase.it took me everything I had not to bring the whole couch down to their front door and leave it set. I don’t even want to sit on or own your product any longer. I made sure to clarify that next time I go to purchase a even better couch!! That it would not be from this sad a** excuse of a company!!! Go far left from this location folks!

Great experience with Monica & Nichole. Not pushy! Very informative & helpful. I don’t like being followed or hovered over. They did neither!

Love there furniture

Our salesperson, Kaylie, was excellent to work with and even stayed late while we debated on items and finalized our order. I can’t comment on other aspects or furniture issues yet as we have not received.

Amazing experience. Scott as always was informative and helpful in helping me with choosing the perfect selections for my home. Will be back soon!!

Had a great experience at Ashley furniture. Our sales associate Rasheed was great

If I could give it 0 stars I would have! Waited 5 hrs fir a mattress delivery, never came. After 45 mins on hold I got a hold of the mgr and she said my order was back ordered! So guess I wasted 5 hrs, thanks for the heads up and I cant wait to sleep on the floor again!

Angelo was a fantastic sales person. He was extremely patient and knew his products very well. I would highly recommend going to City Furniture and ask for Angelo if you are looking to furnish your Naples, FL home.

I am very very disappointed with Ashley’s. I found an awesome tv stand there that I fell in love with. Due to Covid we had to pick things out based on what was available. In stock. Which we knew so we double checked that what I fell in love with would be available to us on the date we needed. We were told it was. I was ecstatic. Come to find out we get a call 2 days before our delivery date saying “sorry we made a mistake, we can’t deliver it to you til a month later” OOPS! I was not happy. People at Ashley’s do not put forth too much effort to make their customers happy. Which is odd due to the fact that they work based off commission. Too bad. Better luck next time guys

Alex was great. Very accommodating and patient, we had a situation going on with another furniture company and he was understanding of that. From beginning to end they kept their word about everything.

Paul Schenemeyer was probably one of the best sales person I've ever worked it. He was very knowledgeable, helpful, and professional. I ordered my son's bed and was able to get the delivery date I wanted. I plan on coming back in the near future to get my bedroom set. If you are looking for a good sales person go to Paul Schnemeryer!

Scott Jackson helped us today and was very informative. Great service and definitely will be asking for him personally when we go back.

Very good service. Saved $200 on a dining set.

Ingrid was very helpful, gave us our space when looking around but was always available to answer our questions.

Scott Jackson was wonderful. He was personable, knowledgeable and efficient. Everything you want in a salesperson when making important decisions about the furniturefor your home. I highly recommend him. Thank you, Scott!

Fantastic service, great selection. Found exactly what I was looking for. The salesperson, Kaylie, was exceptional. She helped me mix and match to create the perfect set. She was patient and kind enough to walk me through the store at least 4 times, lugging chairs here and there. Thank you for a great experience. I can’t wait to see my new furniture in my home.

Angel at Ashley Homestore was very helpful, professional, and easy to work with. She tried her best to make sure I was satisfied and given every option! She was wonderful! Our experience at Ashley Homestore was very positive.

Eddie Queen was such a great help to my wife and I when we were looking for a desk. My wife has very demanding standards for home furniture and decor, but she enjoyed working with Eddie on her search for the perfect desk for our new home office. We like the quality and styles of the furnishings options at City and Ashley, and Eddie was invaluable in helping us to make a decision.

Great customer service.

Nice selection and decent prices. Scott was very polite and helpful in helpful us purchase our Coffee and Sofa Tables.

I purchased a living room set a year and a half ago. We had issues with the condition of the furniture when it was delivered. Our delivery people were really good and took it back without issue. My issue is with our salesperson Lillian. She said it was worth the extra money for a service plan as we could call and have the furniture cleaned yearly. Wrong. I just tried to have this scheduled and was told no it doesn't work that way and they apologized for the salespersons misinformation. The furniture is fine but wish I would have saved the over 2 hundred on service plan.

The first problem we had is when we went to pay off our invoice because we would be moving into our new home in a few days. That's when we were told that the dining room table that we ordered was no longer available and had been discontinued. No one had contacted us to let us know. I asked about the floor model and was told that it had already been sold. We had a deposit on the furniture but they sold it to someone else because our invoice hadn't been paid in full even though we were never notified or given option in regards to the discontinued table. We ended in the attached City store and picked out a more expensive dining room table. We kept our original order for chairs, a bench and four bar stools and other items. The purchases were made between January and March and was put in storage until our home was finished being built, the furniture was delivered on March 4th 2020. The four bar stools that we purchased for our kitchen island started loosing screws and one of the cross slats actually came out after only two months of very light use by me and my wife. When I called customer service I was told that someone would come out for the repair but I would have to pay the contractor $50 for a transportation fee. The customer service representative was insistent that I would have to pay to have the repair. After first refusing to pay the transportation fee I finally agreed after I was told "he wasn't playing games and wouldn't send someone if I wasn't gone to pay". I spent an hour with a friend and we took every stool apart and put longer screws in all four stools because tbe screws that were there only had a 1/8 inch grab, we replaced all thirty two 1 inch screws with 1 1/2 inch screws. It appears to have fixed the problem. . The idea that I was going to be charged $50 for someone to come and fix a problem caused by the assembler who used the wrong screws is reprehensible.  I am done with Ashley and City for that reason.  A friend of mine was shoping for new leather sectional this weekend and when I told him the story both stores were taken off his shopping list. We literally spent thousands with Ashley and City for new furniture for our new home and they have a policy of us paying the repairman $50 for a transportation fee that they should cover on furniture two months old,  it's a disgrace. I contacted a manager of the Naples store who stated she didn't have the authority to waive the fee but would look into it and have someone contact me, I received an email requesting photos, invoice numbers etc, when I originally called, the information requested was looked up by the customer service representative and was readily available.  A picture was also sent.  I answered with a similar email of the contents of this post. Never again will I buy anything from Ashley or City Furniture. Bad bad business.

Brian Chancy was very informative and personal making our purchase easy and pleasant!

Oliver is a very knowledgeable and courteous customer service oriented associate.

Service was excellent, clean store and good prices! What more can you ask for?

A strong personable mgr.Keith Lynch reached out and provided accurate information that allowed our buying experience to be enjoyable.This was after a horrible rooms to go diseaster. Thanks Keith

Prompt service, good pricing

We were extremely impressed with the patience and knowledge of the product we purchased and of Ashley/City as well.... both of which made the sale for us...

Wonderful service. Will certainly come back to purchase more

Brian is great!

We decided to purchase a new dining room table and chairs so we went to the Ashley HomeStore on Monday. After being shown the many options they had, we made our selection. It was delivered today and everything is perfect. The delivery ws on time and efficiently done. We would definitely recommend Ashley HomeStore if you are looking for furniture.

Amanda assisted with my purchase and did a fantastic job. She was very patient and helped me find the information needed to make my decisions and demonstrated strong knowledge about the merchandise and the prices. It was a pleasure doing business with her, she is very customer oriented and i am very satisfied.

Excellent!

We were able to get great deals and had amazing service from Brian Chancy!

Josh Lare was very helpful in answering all of our questions and ensuring we got the best price and earliest delivery date. He made purchasing our furniture easy

Great help and prices!!

Salesman was awesome. The delivery guys were on time and great to deal with very great at there job. Great experience.

Ashley Homestore has the best furniture out there. They have very nice and helpfull workers at there store like Stephanie she is very kind and outstanding person. So if you are looking to buy furniture this is the place to go.

I had a great experience with Alex Hash ...this is my 3rd time working with him in the last year and a half.

Love the selection and styles. Found exactly what I wanted at a great price and having it delivered in a few days! Highly recommend!

Strongly recommend

Very pleased with Brian and the ease of placing our order over the phone. Appreciative of the time he spent with us in store prior to this.

Scott G. was very helpful when I was shopping long distance for our condo down in Florida. He was resourceful, courteous and professional. I am looking forward to meeting him in person and seeing our new furniture in a few weeks.

Very helpful and not pushy..was very happy. Have not made a decision yet. City sister store was great too..shout out to Scott Jackson..very helpful.

We stopped in at Ashley HomeStore this morning and Sonia met us at the door asking if we are having a great day and what she could help us with. We let her know we had just purchased a new home and needed to furnish it entirely and with her help, knowledge, and expertise we had an amazing shopping experienced and were able to furnish our homes with the most beautiful décor. She spent a lot of time with us answering our questions and making sure the purchases we were about to make fit into our plan. We also needed to purchase a king size mattress and she was very knowledgeable in knowing what would suit our needs best by asking important questions. Overall it was a wonderful shopping experience and cannot wait to see the furniture in our new home.

Today my husband went to Ashley Furniture to finalize our furniture deal for delivery to our new home. At this time he was informed our dining table we ordered several months ago had been discontinued. Mind you we had a deposit on this furniture and we also visited the store frequently and our sales person never told us it was being discontinued. We didn't even receive a phone call. How hard would that be to do. Settling on new house in 10 days and have no table. Now must shop again but never again at Ashley Furniture. Bad business at Ashley Furniture.

Nice homestore with lots of choices as we just bought a home in Naples! Service was thorough and we walked out with many items .....and will need to go back again after we move in later this year!!!

Sonia was extremely helpful. The power recliner couch I wanted was not available in stores and she showed us comparable couches. As we were discussing what we needed she showed us power lift chairs that worked much better for my husband. We bought 2 chairs.

Great store. The salesperson was very knowledgeable and helpful. They have a good selection, affordable pricing, and financing options.

I worked with Brian Chancy to purchase a Beauty Rest Black mattress. He was very helpful and answered all my questions. I made my purchase and am sure I will be happy with it.Cherri Short

Well I thought that the Ashley Furniture is reputed company but it’s proved me wrong when I bought my dining sets from them. Poor product quality , bad service and rude delivery folks ...overall horrible. Horrible quality , scratches and damages and fulfilled by City Furniture so first time we didn’t accept. They came second time and the quality is definitely so so and they charged premium delivery and setup charge but only setup my dining table and guess what !! All chairs are setup by me even though I paid delivery and setup fees. I am not buying from them so would not recommend to buy from them as well.

Sonya was informative, patient, and knowledgeable!

Scott was great. He even out of his way to carry chairs so we could see how they looked with loveseat we were going to buy. Went around the store and got pillows with different designs. He went above for us .

Natalie was AMAZING!!! I came in right before you where closing at 6 ( it was Sunday) Natalie stayed late to write up my order.. and was super friendly and efficient. I will look for Natalie when i come back when you are open later. Thanks JoAnn Schiefer

Great experience with Amanda got everything I needed thank you so much

Great buying experience from Amanda. Highly recommend Ashley furniture!

Kosta, my salesperson, was very helpful. I also bought a bed a few months back at same store. Salesperson then was equally helpful. No hard pressure, except a bit on the “3 year in home services” which I did not elect to get. All in all a good experience. Delivery was also timely and nicely done.

Wonderful service..out of state purchased.. home in Florida and needed bedroom furniture and mattress...all my questions answered by knowledgeable sales associate. For excellant service and peace of mind I recommend Ashley Furnitue..Naples Flotida

Fast and smooth transaction. Brian was helpful and knowledgeable. He was not pushy like other sales people, instead he listened to what I wanted and needed. Certainly made my furniture shopping experience nice and pleasant. Arodis

Lulu provided excellent service and showed me exactly what I was looking for on the first try! She also pointed out the great savings on the recliner I wanted and free delivery offered today. Wonderful, no pressure - just true SERVICE at its best! THANKS LULU!!! Laura Marie :)

LuLu was GREAT!!!

See Jessica katz at naples City Furniture!

it was bad, they fixed it.....very happy. thanks. I'll b back

Brian went the extra mile to get a piece delivered for my wife's birthday party . Thanks Brian you will see us again

Sonia Castellana is an excellent sales associate!! She knows her products and explains the details to finalize the sale very well. All our questions and concerns were answered fully. She helped us find a coffee table that fits our needs perfectly. She's a good listener. We originally had three or four stores we were going to check, but found it all at Ashley!! This is not our first experience at Ashley, and we have always walked away as happy customers.

Great customer service!

good range of products, Amanda, our salesperson was extremely helpful without being pushy

Favorite furniture store !

It was a great experience customer service was very good and their patience was great and took their time with us I would recommend

Our salesperson Natalie was very knowledgeable and helpful. We enjoyed having such a wide selection of sectionals to choose from and appreciate the time she spent with us picking out just the right one!

Great service. Katz was able to honor their online price. I Would definitely recommend this place to friends and family

Good prices. Not extremely top quality but I think good.

Friendly staff, however furniture that was supposed to be delivered before Christmas was only partially delivered (only chairs, no table). Lack of communication, unwillingness to solve the problem, and poor quality furniture. Not buying again from Ashley or City Furniture (same chain).

We have dealing with Brian Chancy. He is tremendously helpful!

Friendly atmosphere. Good service. Josh was great.

Amazing furniture. Staff is friendly, fun and knowable. Love that store..cookies are fresh. Great sales every week. The manager Kevin Owens was super nice and went above and beyond to have our delivery in a few days. Every person we've sent there rave about the service and support from staff and love their new decor. Ashley needs to open near Marco island in east Naples. Wow what a store. Naples best kepted secret

Found exactly what i needed for my home office and at a reasonable price!

See Brian Chancy in Naples. No pressure. Great guy. Waiting for delivery.

Just left Ashley furniture. Very pleasant experience. We had the pleasure of working with Brian. He took his time to make sure we were satisfied with all of our purchases, right down to making sure the tables we chose would fit the couche and chair set. Also suggested a better color combo than what we originally thought. Thumbs up all the way. We will be back.👍👍

Great customer service

Simple, informative and excellent service.

Nice swivel rocking reclining chair at reasonable price. Pleasant salesperson.

Had a very good experience. Staff was welcoming and very helpful. Have not yet received product at this time.

Mary Lu Lu was extremely helpful in our decision to buy a leather sofa .

I had a wonderful experience at your store , I was greeted by a sales associate whose name Was Brian he was very helpful . Answered all my questions. He suggested helpful ideas. I have visited many stores searching for a bedroom set for my granddaughter and your associate Brian made the whole experience go very smooth. He is an asset to your company.

Alex was a tremendous help . I’ve been SUPER stressed about ordering furniture and getting it here by the time family comes into town for Christmas . So only 19 days ! He helped me narrow down what I wanted and get it shipped on time without worry . AND.. super nice genuine guy who helped me without any pressure whatsoever . Very pleased and will be coming back to Ashley to order much more .

Great service from Frances and Kevin! Thank you!

Staff greeted you at the door. Lots of furniture selection! We already purchased our whole house from them. We saved pictures for last!! After shopping many places, hoping to change things up, we did indeed find what we needed at Ashley’s, again! Our sales associate even helped us carry a piece to our car. We really like this store!

Scott was very helpful when I was purchasing the bedroom pieces I wanted. Thank you

Don't have the greatest variety. Very nice staff though!

The experience was fantastic!!! Kevin and Alex were exceptional sales associates which made mine and my daughters buying experience outstanding! Thank you to both of them!

The reps at Ashley are wonderful and it fees like the only furniture store not trying to upsell me. Very hands off approach, and assisted me when I asked for it. I worked with Brian and he was wonderful!!

Amanda was very knowledgeable and was able to fulfill our needs.

First time buyer at Ashley, very impressed with Brian C, who stayed late after store hours to help me with my new sofa and chair & not to mention get them for an amazing price! Glad I decided to stop on my way home. Thanks Brian!

Great sales associate, professional and always finds what I need.

Ashley had the best selection of Lift Top coffee tables i could find anywhere. And Alex in the Naples store was the consummate pro in guiding us to the one that best met our needs. And they are delivering it tomorrow as well 👍👍😊

Very fair.pricing. Genuine sales

Alex Hash is a great salesman and super helpful!

Excellent products and customer service!! Amanda was fabulous with handling everything I needed, will be back in the future!

Kevin was wonderful on the phone reassuring a soon to be Naples resident, that Ashley was the place to go, and there were wonderful sales people in the store! He was right! Brian Chancy was a great salesman! He was professional, in that he spoke knowledgeably about the pieces, and knew to stand back when the whirlwind mother and daughter team hit the store at 4:30 on a Sunday!! Friendly, helpful, knew the store, and was happy to follow us around with piece after piece! Ask for Brian at the Naples Ashley, you will walk away from the store with rooms fulLof furniture! Thank you!

The furniture shopping process with Ashley was professional and low stress. Definitely not a hard sell situation. All questions we had were answered in depth. Our salesperson, Jessica, was excellent. The perfect blend of efficiency and professionalism.

Beautiful furniture.

I had a very good experience. Joshua was my salesperson I was having trouble online and I called he went above and beyond to help me place the order explained everything matched prices with the online prices.

We had a great experience with your sales person, Mary Lulu. She was awesome and so helpful! Definitely will be coming back in the future. I have bought furniture from you in the past. Nice quality and a lot of choices! Beth

The store in Naples had a great clean layout. My sales agent Brian Chancy and his manager couldn’t be any nicer. I found what I needed the most: counter stools, dining room and wonderful customer service. I’ll go back for other things. My apologies for keeping the store opened past 10:00pm.

Scott was our associate and he was exceptional !!! We will return again !

Thank you Marylou Whalen for helping me find the perfect bed to match my set. We will surely be back and look for you.

Best experience I have ever had in any retail location. I worked with Alex (sales associate). Alex was friendly knowledgeable and kind. He discover other furnishing needs that my family and I had and offered several pieces as options and explain the diferente payment options we had. Alex was patient with their financing partner company (Progressive) when they had technical difficulties. He ensure all of our furniture was delivered next day by searching for pieces that where available at their warehouse. I will definitely refer friends and family to visit Ashley's Furniture Home Store in Naples do to their amazing team work and their management involvement and last but not least ALEX.

Love our new temperpedics. Marylou whalen spent alot of time with us explaining all of the matresses . she is very knowledgeable and professional. We will continue to shop at Ashley and work with marylou as we furnish our new homr. Delivery crew werevery professional and did a fantastic job. Hats off to the Ashley staff

I just called this store to get help with a discrepancy on my bill and this very rude !!! Sales person Mary Lou Whalen over talked me the whole conversation like as if she hasn't been through a Customer Service Class !!! Never in my life will I buy anything from her in that store . I had to hang up on her because she wouldn't let me talk !!! Soo !!! Unprofessional !!! I called the fort myers store and the nicest lady by the name of Florena tried to help butt by that time the other store refunded me my money back on my account .. As soon as I pay the account off I am closing it !! I don't have time for unprofessional people !!! Clearly this store needs to work on there sales people And teach them to have more Class about how they handle there customers because that was unacceptable!!!!!!!!

Very nice and easy process. I was in and out very quickly after choosing my new couch. Will definitely go back to get more furniture.

I needed the extra nightstand to my bedroom set that I bought five years previously I sent them a picture and they were able to find it and order it and deliver it to my house. Me ever going to the store great service

We purchased a coffee table and end tables from Ashley Furniture. It was a trying experience. It took three deliveries to get furniture that we could accept. Even then, we paid to have the furniture assembled and delivered and it was put together wrong! We had to correct it ourselves. Don't think we will refer them to friends and family.

The guys that delivered my furniture were so respectful and took every package/ cardboard away. I tried to help, but all they sai was we got this. Great service and so polite.

We always have a good experience at Ashley! Sales staff is very helpful, knowledgeable about their products.

Good selection, great prices, and excellent service from Charlie!

Alex helped us pick out the perfect couch for our new apartment! We will definitely be back for all of our future furniture needs.

Happy with the purchase process, however, disappointed that I will not be getting all the pieces at the same time due to low/no stock of a non-special order Suite.

Enjoy the choices and especially the great prices

I love this place. I always find what I need, customer service is on point I want more more more!!!

Very happy with everything we have bought from Ashely furniture, the service is always 5 star and there are always plenty to staff able to assist with questions.

(Translated by Google) Good furniture store (Original) Buena Tienda de muebles

Franchisee competing with franchise

Enjoyed working with Mary Lulu Whalen very much. She was patient with us and demonstrated her knowledge and design skills in helping us decide the best pieces for our little beach house. She is a great asset to the Ashley team!

Stopped in to find several new pieces of furniture. Couldn’t find a salesperson.

Expensive

Great experience from purchase to delivery/installation.

Good variety, prices a little high. Some sales people are rude

My experience with Angel Quintero was exceptional truly dedicated to servicing the customer 5 stars for Angel

Great service, great representative, Amanda Forbes, @ the Naples, FL store. Very pleased with how they worked with us for delivery. Would buy there again.

It favorite furniture store

Love this store although prices could be better

I would highly recommend Alex H (Alexander). He helped my fiancé and I finally buy what we were looking many months for !! Alex is very energetic and positive and made the process simple and painless! Hes also very knowledgeable and was able to help answer all our questions. Ask for Alex- He definitely goes out of his way to help you!

Amanda helped us find the perfect dining room table and chairs. She was knowledgeable, friendly and very easy to work with.

Great selection at reasonable prices. Very helpful staff who go out of their way to make the whole experience positive. We will be back and we highly recommend this business.

We worked with Lillian and Jeff the store manager. We were under a time crunch to get everything delivered the next day They are it happen. They also helped us.get the very best deal by offering us various discounts and promotions. I am very happy with the whole experience and definitely will be doing more shopping there.

We paid for the delivery and assembly of our bed and they completed the assembly. This is not the first time this happened to me with Ashley Furniture. I will never ever buy from them again.

We worked with Angel Q. to help furnish my son's first apartment. He gave me his contact number so I could easily text him as we had to do a lot of measuring to see what fit. It made it easy to handle lots of questions. He was so kind to help us split the invoice to accommodate to different deliveries as we weren't sure if everything was going to work. I bugged him a hundred times at least and he was always so gracious and understanding. He went the extra mile above and beyond to ensure we were satisfied with all of our purchases and helped to explain the stain care program that if we don't use it we get a credit after three years to buy something else. I highly recommend working with him. We love Ashley furniture!!!

Worst experience. We bought a bed because we were told it could be delivered quickly. We paid for assembly. They delivered everything on Jan 31 except the side rails! Useless! We were promised the rails would be delivered the following Monday Feb 04 and they would waive the assembly fee. Saturday I receive a call that the rails were on backorder and they can't deliver and assemble the bed until Feb 08! I cancelled the order and was told they won't come out until Feb 06 to pick up their merchandise. Manager did nothing to try and help. Nice salesman, though. Don't believe the delivery dates. UPDATE: Their idea of “looking into things” took the form of doing nothing and telling me I had to go back to the store for a receipt of what I ended up with. A form response with absolutely no action behind it. Seriously, save yourselves the hassle and frustration. Cheap furniture is available in many other places. Skip Ashley and it’s sister brands.

I LOVE Ashely Homestore! Their selection and pricing is great and the staff is top notch. My Sales Rep, Lillian Pellot, is not only great to work with but extremely skilled in design and coordination so she made my selections and project very easy. My home looks AWESOME! She is HIGHLY recommended.

Good experience buying a king mattress, foundation & bed at the Ashley store on Tamiami in Naples FL. Dylan our salesperson was knowledgable & did a good job showing us options & explaining the product.

Great customer service and easygoing assistance for deciding what to purchase. Great delivery service and time. Thank.

Erka is so helpful and definitely knows the products! My experience was quick and pleasant! Delivery was on time and easy!

Excellent personal service . I will definitely go Back and do business with Erica!

The furniture is very nice and beautiful but the delivery guys left a mess in my house, there was dirty everywhere. Just because of that I am giving 3 stars

Dylan was easy to work with, pleasant attitude of serving us without a feeling of being rushed. A super employee, feeling he gave if enjoying his work.

Super selection, awesome sales people, great prices!

I called on a Saturday late in the day in need of boards for my bed. Amanda was very helpful and had the parts delivered on Sunday. Great service!!!

Excellent product and customer service throughout my buying experience! Thanks !

We had amazing experience with Ashley’s Furniture. Angel helped us every step of the way. Very informative and friendly. We will come back and continue shopping at this location.

Good sales person, nice store with reasonable furniture that is on trend.

Amanda was so very helpful Delivery was smooth Thanks

I am a repeat customer at the Ashley store in Naples. The staff is very knowledgeable, patient with a picky customer like me and very responsive after the sale. I will continue to use the Naples Ashley store for my future purchase! Thanks Lilian and other sales staff for making my furniture shopping a pleasure. -Kuru Philip

Kudos to Michael. All my orders were over the phone and he was so very helpful and patient as we had to communicate often. Thanks Michael, look forward to meeting you in person some time.

Angel was very professional, knowledgeable, and most importantly, did not us any "sales pressure". We will definitely shop with Ashley's again!

Had a great experience with this store. No problems at all.

Great place with many choices & affordable

We had a great buying expierence. Lillian went above and beyond the call of duty to help us find the right chair at a great price. The delivery was as scheduled. We will do business with Ashley andLillian again

Exceptional service. Our salesperson, Juste is simply AMAZING. Highly recommend the store and added reward working with Juste in the Bonita Springs/Naples location. Tom & Carol T