Ashley Store Naples, FL (Bonita Springs)

Our salesperson, Kat, was great to work with. She was knowledgeable and patient. Our experience was very good!

Our sales person (Josh at Ashley in Estero, FL) was amazing. Professional, friendly and he made you feel at ease. He knew where every item was in the store. Great experience!

Excellent service’

Josh was amazing! He helped me buy 2 mattresses over the phone for my Florida home. He was able to get the exact shipping date that I wanted, and he is looking out to be sure the inventory does not run out! Excellent customer service!

I had an amazing experience at City Furniture! From start to finish, the service was top-notch. Ron, our sales associate, was absolutely fantastic—knowledgeable, patient, and truly went above and beyond to help us find exactly what we needed. He made the whole process smooth and enjoyable. The selection was great, the prices were fair, and the customer service was exceptional. I highly recommend City Furniture, and if you get the chance, ask for Ron!

We met Lu Lu when we arrived and she spent a lot of time with us picking out a power reclining couch. She was not pushy and very helpful. We found a couch after trying many pieces. So excited to get our delivery. Thank you Lu Lu for your patience and helping us.

Vbery knowledgeable. A pleasure to work with

Gabriela was very helpful in working with me to make the right furniture selection. Thank you!

Dani helped four of us accomplish in a half hour what we thought would take a full day. Excellent service excellent communicator. Exceeded expectations.

(Translated by Google) Good (Original) Buena

Robert O. was my sales rep. He was very helpful, courteous and patient.He definitely made my shopping experience a pleasant one.Thank you!

I got a credit from and in home service I didn't use. I went to the store, and one of the sales man, Jephte Forges, was very attentive. He answered all of our questions, and helped us find what we needed. I will definitely recommend this location.

Large selection of everything pertaining to furniture.friendly salesperson who made the experience quick and easy. Very efficient . Made a purchase

Extensive collection of furnishings. Bruno was very friendly and helpful. Easy checkout and timely delivery.

It was a very easy shopping experience. Our sales lady was great!

We came in on Sunday to buy some furniture for our bedroom and we are extremely satisfied with the welcoming and excellent service we received from Cindy Fabbri. As we walked in she greeted us and assisted us right away ! She answered all of our questions & helped us with making our order smoother & simple. We are truly happy with her & your company is lucky to have her ! She’s was very kind we will be back to see her ! Thank you -

The sales representative was professional, knowledgeable and very helpful.

I made an appointment online to do a phone call and no one Called. I called and left three messages and I never Received a return phone call. I finally spoke to someone online. They called me and reached out to the Naples Florida store and got a young man to help me. This is my second time buying three bedrooms worth of furniture and their communication is horrible. Who doesn’t return phone calls? I guess Companies that don’t care if they get business

Joe was Fantastic!! Explained everything that we needed to know!! And some!! We will return! Thank Joe!!

Lily was so helpful! Great shopping experience!!

Excellent selection and superior customer service. My sales person, Josh, was super helpful and even carried my heavy mirror out to my vehicle for me. I'll definitely be back next time I need furniture!

Great experience! Ingrid Smith was awesome!👏 Thanks 🙏🏻

Our sales associate, Josh, was knowledgeable, friendly easy to work with. Highly recommend Josh and Naples store for a wide selection.

Alivia Wood is absolutely amazing! She has a great personality, quick/efficient, and very attentive to her guests. If you go looking for furniture, ask for her. Best visit ever.

Great customer service. Friendly and informative. Step by step, quick and easy purchase.

I'm really happy with the quality and prices at Ashley Furniture in Naples. They have a great selection. The showroom was nice. The salespeople are friendly and helpful, and the delivery team was professional. I definitely recommend checking out Ashley Naples if you need furniture or a mattress.

My experience was a good one. No one followed us around but were there when I need him.

Great experience today, Joe ( Joseph Oppedisano) was super helpful and kind. I will be returning soon!!!! Thanks you!

Salesperson Matt was crucial to completing 2 rooms of transitional pieces including a large sectional that fits perfectly. Beside a small warehouse labeling issue upon delivery the matter was handled quickly by both sales and delivery gentlemen on the spot! Ty

Cindy Fabbri was very sweet and helpful.

Thus far, we are super-pleased with our sales representative and delivery. Our sales rep - Carol Aumann - was not pushy but gave us the space to explore our options without hovering over us. She pointed us in the general direction of our interests. When we needed more information, she was available and provided useful information for our final decision. She smoothly finished our transaction explaining each step of the way. The delivery went just as smooth- on time - without a hitch by a careful and cheerful delivery man. We were very very pleased how he managed a cumbersome piece of furniture without damaging the furniture, building and elevator. We hope not to have problems in repairs should we need repairs after some usage over time.

I had a wonderful and easy experience at this Ashley Furniture with the help of Lily M. My parents just moved to the area and Lily was very kind and helpful explaining everything that Ashley Furniture was including for us and even helped them with a delivery discount since they were purchasing a large amount of furniture. She was very attentive of their needs and took the time from her lunch break to make sure my parents had everything they wanted . They will definitely be back to pick out more furniture and of course with the help of Lily!

Carol was so helpful and her patience with us was amazing. The store is tremendous and you will be overwhelmed at first but with her help, we did great.

Salesman was very informative.

Easy great experience thanks to Justin!

Love the delivery everything was great and very good service .

Wide array of furniture, very knowledgeable and personal sales personnel resulting in a rewarding experience, for someone who does not like to shop.

Gabriela was amazing. From the pictures O brought her, to the conversation about flow and charm, she made this while experiencing wonderful.

Crazy big store.. everything you need and nice pricing.. Kat was very helpful

Great service

Daniella was experienced and helpful!

Trinadair Castro was the best and most understanding. She took all of our concerns into consideration which made the process much more peaceful and outgoing. Her expertise helped in many ways even with the delivery process. I would recommend her to anyone and everyone! You can tell she wears her heart on her sleeve. We received everything in one trip and are now enjoying our freshly furnished home that even our furr baby is enjoying.

Salesman , Justin, spent a couple of hours showing me furniture and extremely helpful

Saleswomen very attentive & persistent. Helped me find color & style of bedroom set I wanted. I feel I paid a bit too much for the mattress though, then didn't anticipate over a $300 insurance on items as well as $79 fee for mattress in case I didn't like it. She did know about 7% sale & zero % interest for 36 months which I took advantage of esp since I wasn't anticipating the total cost was going to be over $3000 for my purchase of bed, mattress, & nightstand for my spare room.

Excellent selection & service! Maria was awesome 👏

Justin was terrific…so easy and nice to work with. Totally comfortable experience.

Great store bery friendly staff

Very clean and organized store. Staff is very helpful and boot pushy. Made my decision very easy to choose from

The salesman Brian chancy is extremely nice and helpful has a lot of knowledge and is honest, made for a great experience

Went to about 10 Furniture stores, but dealing with Oscar sealed the deal. He was on it and knew his product. I’m in sales and I would hire a person like Oscar in a NY minute. Take care of the guy!

The sofa and Love seat are wonderful. Thank you Ashley

Fantastic shopping experience! Alibis was a wonderful help and so was her manager, Kylie. It was a pleasure and they went over and above to help us.

Very friendly and very knowledgeable. Was not rushed and was happy with the service

Wouldn’t price match the website price, said a bunch of excuses why they can’t and can only give $100 off lol but when we went to the ashley store in fort myers they price matched.

Craig was very professional. He made it very easy. He knew his products took me to what we were looking for. He is very good at his job.

Lily took care of me from start to finish. Best experience I’ve ever had here. Couldn’t have been nicer.

sales associate was terrific thank you for the ejoyable experience

Had a great experience shopping with Lulu S. at the Naples location. I told her what I was looking for , showed her a picture of my room and she took me straight to what I needed! Love my new credenza, looks beautiful.

Alush was very helpful and professional

Olivia helped us. She was GREAT! Found exactly what we were looking for. Hope the delivery and inspection go as well on Wednesday!

Great help. Ingrid was a delight to Work with. Thank You.

Trinadair was very nice and helpful from the beginning. She was very knowledgeable and took care of us in no time. This was a very easy experience and we will be coming back.

Lily was easy to work with. She over the process for purchasing the furniture, and was very polite.

Excellent service! My wife and I went into the store less than an hour before close, and ended up buying the couch we had seen online. The salesperson connected with us from the moment we walked in the door. She didn’t hesitate to walk us around to see other options, and made sure we got exactly what we wanted! We can’t wait for our new couch to arrive!

Our salesperson Trinadair was excellent. She was very helpful and efficient in helping us make our selections.

Jonathan was very knowledgeable. Explained everything clearly. Fun guy to know. Having lived in Naples for years, he had some cool stories!

My salesperson Joseph was amazing, kind, patient and helpful.

We had a good experience with Lena.No one pressured uswe made our decision,and she was very exceptional in our final decision.

Great experience. Thanks for all the help Rosa!

Mary Copper was such a help and took her time with us! I’m so excited to receive our living room furniture and dining room furniture

Jaime was excellent!! As a pro, seasoned designer he made my expedient shopping very efficient & worthwhile. Accommodated preferred ship to site as well. Thx again!!

Christopher was great. We purchase a home in Naples and he worked with us while we were up North to make the order process easy.

Our salesman was a very helpful he new were everything was that we’re looking for and the whole process was great

Great sales lady

All the staff was very helpful and you can ask to any of them more than gladly will help us ! Thank you for making our decisions easier

We had a great experience. Justin greeted us as we walked in. He was very helpful and knowledgeable about the furniture in the store. He answered all our questions and made us feel comfortable. We would definitely come back and recommend his help again.

Great experience. Justin was professional and knew the products. I haven’t received the chair yet, but so far the ordering and payment process was great.

Good service very professional Thank you Jonathan Land

Carlos was very patient and attentive when we needed information, but not pushy Very pleasant to work with

Huge selection at reasonable prices with great sales staff

Great store, products, people and pricing.

Was served with a pleasant and helpful clerk. I would go back again.

Im at the store and reading s notice on the door giving holliday hours in nov. but theres no mention of today veterans day being a nov.holliday but I zm here hoping for a holliday sale.

Great salesman.

The reason I love Ashley, because, you can find something cheaper than the other furniture store

Gabriella O’Reilly was my salesperson. She was very professional and took time to make sure that my husband and I needs or taken care of. We found stools that were perfectly with my kitchen. I would definitely recommend Gabriella to anyone visiting the store.

Great experience our sales person was very helpful and also professional. He never pushed us to make a purchase and gave us time alone to discuss it. We will return.

Good customer service Josh very good salesman. Love Ashely furniture store see you soon for another purchase

Joe was extremely helpful. The store had great variety

Kosta was so professional and focused on solutions. We will go back for more for sure. Thank you for easy payment plan choices.

Ingrid S. And Mary C. in the Naples, FL Ashley/City Furniture store are wonderful sales reps and what every retailer would want. My purchase was not a lot of money but it didn’t matter. They treated me as if I were a $1000+ customer. Can’t recommend them enough.

Thoroughly enjoyable experience. Shout out to Taylor! Her customer service, joy, and problem solving was spot on. She was extremely helpful and knowledgeable and I'm very much looking forward to my delivery and working with Taylor again!

Maggie was fast, efficient and a joy to work with.

Joe was a patient, knowledgeable salesman.

Our salesman Joe was great but before he got to us the service by another sales person and 2 managers was absolutely terrible and we told them we weren’t looking we were buying we are previous customers we waited for one of those 3 to respond for 25 minutes as we were getting up to leave And never come back Joe approached us and within 15 minutes we bought the 2 chairs we came to buy I was a Chrysler Jeep Dealer for 40 years and have never encountered service like that thank god Joe was there he gave us his card and we would call him next time for a appointment not sure I would just walk into your store again but I’ll call Joe back for appointments

Mary was exceptional! She was extremely knowledgeable, answered all our questions timely and professionally. She found us the perfect dining room and accessories ! Highly recommend

Mary was very helpful and thoughtful and helped me in a timely manner and was very patient. Great Place to shop for furniture.

Very positive experience with Brian Chancy at Ashley Naples. Highly recommend asking for him when visiting this store.

The best sales experience in a long time. Our sales person was very professional and helped us to make the best decision

Alush has been my salesperson for a couple purchases. Very helpful and pleasant!

Alush was a great salesman!!! He was extremely helpful and very knowledgeable!!!!

Joe Oppedisano was exceptional. Greeted me, but was not pushy. Let me browse on my own.

My sales associate John Cordi was excellent. I recently moved to the area and was in need of adding some furniture to my new home. I don’t enjoy shopping but John made the experience enjoyable. I will be coming back to buy some additional pieces soon.

Excellent service

Brian was a joy to work with not pushy and listened to what we wanted to look at

Excellent service!!!

This time I went there, because I had some voucher that got it mailed from City Furniture, and the voucher actually was something like refund for some sort of additional protection plan that I purchased 3 years ago along with the furniture, and never had to use it, so this is definitely pretty cool feature and program! I needed something like bookshelf, or something similar for the hallway area for the amount of the voucher or something little bit more expensive, and I was able to find exactly what I was looking for in my budget, so I was really happy with it. Kosta, my sales representative was helpful as usual, and I highly recommend him if you ever go to this store, he’ll get you the best options and prices, I’ve been working with him for 4 years now, and he never disappoints!

Very knowledgeable and helpful employees.

I walked into this store needing to furnish my entire condo. Working with Jonathan was wonderful! He was nothing but helpful and I never felt any pressure from him. I will definitely be going back to City and I will always ask for Jonathan.

The sales staff ROCK! Brian is my go to for all my furniture needs! He has been my expert for my past 3 properties and will be from now on!

Scotty took time to show me the product and was very helpful. Thank you Scotty.

We came to buy a mattress and a bed, we had a difficult situation that was easily resolved by an employee named Gabriela O'Reilly. Thanks to this woman, we bought everything we needed. She is a master of her craft, with experience and very pleasant to talk to. Thank her for her understanding and patience.

Joe was the perfect sales associate. He was very helpful, knowledgeable on the products. He made my experience extremely enjoyable. I will return and seek him for more product.

Joe is the best. Very patient. We were able to get a lot accomplished on a tight timeline.

Gregory ladas was very helpful and very nice and fantastic

Lilly was wonderful, she was very helpful and we made our purchase from her. Still awaiting delivery.

New to the area- needed some guidance- found quality and affordability- with skilled and competent sales staff- I will be returning for sure- Juste was terrific!

One of the worst experiences I have ever had with a company. One of my stools I ordered was back ordered, and during that time we moved from one home to another. I advise the salesman of the company that we had moved, but that didn’t matter. It took two months to get the replacement stool, and when it came time to deliver it, they would deliver to the wrong address. I explained to them that we were no longer at that address and we needed it to be delivered to the new address 7 miles away. This could not be handled correctly and we had to wait another two weeks for the stool. 10 phone calls later. I still did not have my stool. Finally, it arrived damage and I had to have customer service come out and fix the stool. I will never deal with Ashley furniture again.

Excellent experience. Gabriela was very helpful. She was great! Delivery was very prompt and fast.

Mary Copper was our sales rep and she was fantastic. Really knew the products. Our order is in. We will see how it goes from here.

Professional sales person

This is not the first time we buy furniture from them. The staff is very accommodating, they don’t put pressure and have good prices and excellent delivery service.

Joseph was helpful and knowledgeable. I was in and out in under an hour.

Jaime was great to work with and very helpful understanding my needs. Look forward to working with him in the future

Lu Lu was an awesome salesperson to work with. Very kind and patient.

Zachary Smith from the Naples store worked with my friend and I for two days. We had a great experience with him and are planning to go back and Work with him for other purchases. We originally had a woman following us through the store, which made me not want to purchase at all. You need to stop with assigning people and having them walk 2 feet behind you. If we didn’t run into Zach and talk to him, we would’ve just walked out of the store without purchasing anything. He is definitely an asset to the store.

Gregory in the Naples store was so helpful as we figured out furniture for a whole house. He is a keeper and we loved the options of both Ashley and City.

If you guys are doing so well financially that you can afford to miss any sale opportunities, good for you. Stopped in the other day, I was passed by several associates, not one person said a word to me, I was not on my phone and the woman I went up to for help acted as if I was a huge bother. I went elsewhere today and completely furnished my brand new place. I'm guessing I was ignored because I was in gym clothing. Sales people ran to others that walked in right after me. Perhaps if your staff saw my luxury convertible I pulled up in, things would've been different. You should be greeting everyone, not walking around with your heads down and treating EVERYONE the same. Spent A LOT of money at Rooms To Go instead. Definitely a good training opportunity for management/owners to take advantage of. Take Care

We were I. And out if there in no time and our chairs are exactly what we expected. The only reason I didn’t give it a 5 was that the delivery was 2 hours later than scheduled. I could track where they were but when I called they track it for me and told me another estimated time.

Excellent salesman Zack helped me pick out several bar stools and had great delivery in only 2 days.

Very knowledgeable sales rep. Purchased via telephone. So far so good.

Sales representative was very helpful while making a purchase but the delivery fee was rather high.....

Our salesman Robert was great helping us with our purchases we will come back because of him

Good experience.

Our salesperson was very helpful but not pushy. Lots of new items on the floor. We found exactly what we were looking for.

Taylor was very helpful and accommodating. We enjoyed working with her very much

This is the second time I have made purchases. Love the choices, prices and customer service.

Friendly Efficient informative. Great service

Amazing customer service, Tylor is awesome, very knowledgeable and very courteous

On time, friendly, efficient! Couldn’t ask for more!

I came to the store to use a small credit from insurance I hadn't used and Maggie Rodocker went above and beyond to help me. I recommend her to anyone shopping at Ashley.

Tony was great. Took care of all my needs.

Mary Copper was fantastic. Thank you, Mary for your excellent customer service. Without you I’m not sure we would have made the purchase.

Stewart Severeyn help me very much,to get a perfect mattress for my and my husband . He went above and beyond and provided an excellent customer service. He is the best Associate at Ashley Furniture!!. I recommend him if you want anything for this furniture

Very nice showroom and great quality furniture! Julivett was awesome. She took great care of me and made the process very smooth/enjoyable as I am brand new to the area. I highly suggest visiting and making this the destination for all your furniture needs.

Helpful and nice styles to chose from

Joe was very helpful and informative. Lovely store and experience.

It’s a great customer service

Zach was a joy to work with. He knew what we were looking for very professional.

Carol rocked

Very knowledgeable sales person and great service!

Alush was super helpful. He was very nice and completed the order fast and efficiently

The salesman was great. Spent a lot of time explaining the items we selected. We would definitely come back to your store and recommend the place to our friends .

Daniela was amazing. She was very knowledgeable on the products I was looking for. Unfortunately we are on back order for our items. Experience was great just wish they had the inventory

Claudine was great, she took her time showing us and knew about her products, we will shop again!

My recent experience with Ashley Furniture was very good. Oscar there made the process very easy.

I was pleased how easily and quickly I was able to find the sofa and chair I wanted. Bruno, our salesperson was of immense help in finding exactly what I needed. Thanks again. But could u email me my copy of the contract/ purchase form I signed today. Thanks Bruno.

great store and excellent attention of Jephtef, always listening to what my wife needs and the always looking for the options

Exceptional Customer Service from JV. Thankyou!!

Tony was extremely helpful and thorough!

Look for Lily when shopping here, she is the “BEST”!!!!!

Excellent

We had a great experience at Ashley Furniture Store, in Naples. We found what we were looking for and in stock! Mary Cooper our salesperson was very knowledgeable and kind in helping us choose what we were looking for. A great and caring salesperson! Great experience!

We just wanted to give a wonderful review for Joe O. He helped us out on Friday. He was very knowledgeable and patient. Joe is a great person to work with!

Zack was polite, knowledgeable and very helpful!

Brian at the Bonita location is great to work with for getting all we needed to furnish our condo. I’m looking forward to having help me with all the decorations I’ll need.

Tony did a great job. He was very polite. He worked with me. He showed me the sales. He showed me the items I was looking for. He was very helpful. I truly appreciate his patience. I would highly recommend him as a sales person. Great job. I appreciate everything you do.

We were looking for a specific style bed and Zach showed us a number of options. He did not pressure us but was ready to answer any questions. We bought one!! Zach was very professional and helpful. Highly recommend

Zach was very knowledgeable of the product line, professional and easy to communicate, just a great being.Ananda

Excellent service from Bobby Bruemmer at the Naples store. 5 stars ⭐️ ⭐️⭐️⭐️⭐️ Richard L

Gabriela's help and recommendations were so helpful, I love the furniture and the quality! 5 stars ⭐️ thank you for everything!

Diana was absolutely amazing!! She explained everything in such immaculate detail and answered every hypothetical question and crazy question we had!! We got to find our perfect couch, we couldn’t have done it without her help!!

Very good service! We were very happy with our new furniture!

We purchased a dining room set and mirror and it is exactly what we were looking for. Everything arrived within a week as expected and in perfect condition. Our sales person Aidiliy Mizrachi took the time to make everything right and made sure we got the best price and free sets of China for a promotion we were unaware of. Highly recommended!

Had a wonderful shopping experience at Ashley/City furniture purchasing beautiful patio furniture for my lanai. My sales representative Joe Oppedisano is the best. He was so helpful and patient in helping me choose the right pieces as they have a large selection between the 2 stores and he can sell in both which is very convenient. I highly recommend shopping there with Joe for all of your furniture and staging needs.

I was able to purchase everything I was in need of, all in one day. The associate I worked with Maria, was excellent to work with, and very knowledgeable in assisting me with my selections.

Happy with the salesman, very helpful. Love their white glove premium delivery!

Justin was very kind….attentive but not intrusive. We enjoyed working with him. We would definitely ask for him next visit

Great place ,Marcus mantica great communication n customer service

Gabrielle was very helpful.

Marcus went above and beyond to make sure any of our questions were answered. He helped us immensely along the way and even convinced us to add on to our original purchase based on his honest product feedback. Very genuine and professional, the whole furniture shopping experience was made much simpler and faster with Marcus.

Maria was very helpful and professional. I was very happy with her and the purchase.

I purchased a sectional at Ashley furniture the salesman was terrific and the delivery was even better. Great store.

Everyone was very friendly and helpful. Highly recommend Ashley furniture.

Julie Very courteous and helpful.

We had the Best Sales Person, Jamie, he went above and beyond. Delivery was fast and the delivery men did an outstanding job. The furniture us beautiful and comfortable. This is our 4th piece from Ashley and we love it.

Lily Mizrachi was very pleasant and very quick to inform us about the bed and mattress options. She made the process very easy for us.

(Translated by Google) Very good communication between the seller and us. Large showroom 🤠 (Original) Très bonne communication entre le vendeur et nous. Grande salle de montre 🤠

Because of Greg my experience was less stressful, I was not pressured in making my purchase and he answered every question I had. He even emailed me everything I liked in the store so I could go home and think about it.

(Translated by Google) I felt very well taken care of by Miss Daniela Ramírez, she is an excellent salesperson, she was very kind and let us know everything we needed, I recommend this store, the staff, the manager are very friendly, I give them 5 stars (Original) Me sentí muy bien atendida por la señorita Daniela Ramírez es una excelente vendedora, fue muy amable y nos dejo saber todo lo que necesitábamos , recomiendo esta tienda, el personal, el manager son muy amables les doy 5 estrellas

Excellent experience. Tony Torres cannot be beat as a sales associate! He is friendly, customer- centered and knows his product, its location in the store and the quality of every item. He follows up to make sure his customers are satisfied and contented. He arranged delivery, as well. My purchases were delivered on time by a crew of three outstanding movers who set everything up, took away the packaging and made sure I was happy.

Salesman was terriffic helpful a good asset to Ashley

Juliette was very welcoming and helped us with our questions and purchases. She gave us enough space to wonder around but was right there when we needed her. She was very professional and will be coming back to her for my future purchases.

Taylor is the most amazing and knowledgeable sales person we have ever had the pleasure of dealing with. We had a very enjoyable shopping experience. I would highly recommend City/Ashley Furniture and make sure you ask for Taylor!

We walked in with intentions of looking to make a decision later in the month but were pleasantly surprised to meet Bruno Lehner who was professional, courteous and patient with us. We bought a dining room set that let our needs and budget. Bruno is a keeper.

(Translated by Google) We really liked the variety and quality of the furniture, Mary C's attention and the flexibility in the payment process and guarantees (Original) Nos gustó mucho la variedad y calidad de los muebles, la atención de Mary C y la flexibilidad en el proceso de pago y garantías

Greeted immediately and host showed us all the furniture meeting our requirements. Also kept track of items we liked. Very helpful.

Very good saleswoman, excellent service, she takes the time to explain to her clients in detail. I recomend her 100%

What an amazing store. Everyone here is friendly, professional and provides great customer care. Thanks Miki for your help !!

Great bed selection and super knowledgeable! You won't be disappointed!

My sales associate was very kind experience and patient. And very knowledgeable about his job. He's a wonderful gentleman. ❤️

It was very good. The staff there is always very nice and helpful but not pushy.

Sales rep "Ingrid Smith" are your best asset.

We lived our Ashley Experience, from start to finish. Super professional and kind

Juste is by far the best sales associate we've ever dealt with. She is kind, humble and patient. She is always looking for the best deal and takes careful consideration as to what we are looking for. We so appreciate her and will absolutely continue to do business with her. The staff at the Naples facility is outstanding and the showroom is impeccable! Above all else Juste takes a cake! She is professional and goes over and above our expectations. Thank you so very much for such a positive positive experience

Juste did an amazing job!! Furnished our entire condo with her. We didn’t feel rushed in any of our decisions. Would highly recommend her, Ashley and City furniture of Naples.

Great customer service! Mr. Brian Chancy was very patient and got the best deals! Definitely recommend!

Cat did a very good job of showing us all the options on the kind of recliner that I wanted. I would recommend her highly.

(Translated by Google) Very friendly Very patient Very good service (Original) Muy amable Muy paciente Muy buen servicio

Ashley/CITY Furniture prices were comparatively excellent, but the personal & knowledgeable assistance given to us by our salesperson, Marcus Mantica, was even better. Marcus really listened to our needs; then went above and beyond to find every potential piece that would suit us. We were very happy with the shopping experience.

Robert O’Brien gave us great service. He has patience, he helped us get exactly what we wanted. I would definitely ask for him again to help us with her decorating needs.

The store was fabulous and the sales person Lavonda Varon was a pleasure great experience

Robert O’Brien is very personable and helpful in our furniture selection.

Confusing store vs corporate policy ! Thank goodness for store mgr Carolina who helped solve a problem.

Michael was a pleasure to work with today! He took time explaining everything and showing us all the options available. The experience was smooth and we found the perfect fit for our space.

Juste our sales representative was terrific and patient. We reviewed a number options and stopped in a number of stores. Ashley suited us best as did Juste.

They are the best, affordable and great quality.

Stewart was very helpful and accommodating. The furniture has yet to delivered, so the jury’s out.

I have purchased a lot of furniture from City Furniture/Ashley. I have always had great service.

Great selection,prices and sales person . Very happy!

Daniela was amazing! She showed us a set to replace what we had and knew what we were looking for by description immediately. She knows her inventory and knows her customers! Awesome experience!

Carol was extremely helpful and did not pressure us. Overall great experience in the store.

It was good.

Great service, absolutely a pleasure working with my sales representative

Beautiful store with wonderful service!

Jephté Forges did an excellent job providing premium customer service. Thank you for making my transaction smoother than I thought.

Nice Selection, easy to shop. My Salesperson, Marcus was outstanding. He knew the products, requested assistance as needed; very courteous and smart.

Great experience at City Furniture and Ashley Home store in Naples! Great customer service and very patient while we decided and change our minds numerous times. So happy overall!

Friendly Greet as we entered the store by CJ. Very good at his job. Found what we were looking for. On sale too. Very helpful placing order.

Good furniture; horrible warranty service which is a huge scam. We were lied to by an agent about the warranty money we would get back and once we didn't receive the money after their timeline expired, they explained it was because of things that were supposed to be covered by manufacturer warranty that were defects in their furniture. Get their furniture if you like but don't be conned by the upsell on home warranty services! We lost a lot of money we were supposed to get back and didn't even use their services. *Update: thanks to the owner for the reply. We sent a note as mentioned below on Jan 23, at 9:50am. Still no reply 3 days later **Update: Jan 30, and still no reply. Looks like PR does a nice job of replying to social media or to reviews but not to the email provided after we sent all the details requested

(Translated by Google) I love Ashley she always has what I'm looking for I would gladly recommend her (Original) Me encanta Ashley siempre tiene lo que estoy buscando lo recomiendo con gusto

Tony was great! Super helpful and so kind! We highly recommend him!

We knew what we wanted from website. In and out in 30 minutes with an order to be delivered on Wednesday

Walked in, Gio helped me immediately with a table decoration & a credit statement. Great customer service

Claudine Sisca was fantastic!

Our salesperson Jephte Forges was great! First of all, there was no preassure at all. Secondly, he showed great knowledge of the product and helped us with choosing the right one.i will definitely refer anyone to him!!

Sales person made it easy

Helpful sales people

Actually the store is combined with City Furniture & Gabriela helped me retrieve a prior order & reorder. It is confusing that i have a credit i Cannot use until June. That's hurricane season & i want to use it now ... as it's been going on 3 years for me to redeem. A substitute would suffice.

They did a wonderful job. Very kind and polite even put my bar stools pre assembled which wasn't expecting that. I love Ashley furniture 😍

Salesman was very helpful and knowledgeable.

Love my purchase

Good selection, good past experiences, and knowledgeable sales person (Brian).

Deb was most helpful and informed.

Great service by Claudine! Thank you!

Very professional and polite person

Excellent assistance

Great staff

Joe was great! I have more shopping to do so we’ll be back for sure.

Stewart was the BEST to work with. No pressure to buy, looked up items upon request and handled the purchase with ease. I will definitely be back!

Such a pleasant experience, no pressure from salesman.

Very helpful in making the selection n purchase easy.

Friendly knowledgeable staff willing to help. Gave alot of suggestions.

She is the nicest. Knowledgeable and attentive. Would definitely request her for future purchases.

Great customer service, fast and smooth process.

Joe was great! Explained all our options including a discount. Shop Ashley Furniture!!!

I found what I wanted, but I was disappointed due to the fact I had to put it together, I would have paid to have it done, but I didn’t ask and wasn’t told it would come in pieces

Mario was great…purchase was quick and easy!

Great service very helpful and friendly

My sales person Jep The most pleasant, nicest and helpful sales associate I have ever dealt with. He spent a lot of time with me going back-and-forth between different pieces and he stayed past his shift, and I will definitely be returning to the store in the future. It was a great experience and I'm also very pleased with the sectional that I picked And the price. This is the first time that I have worked with city furniture, and I will be using them in the future.

I had an excellent experience with Niel Hooper at City Furniture. His kindness and patience stood out as he assisted me throughout the process. Niel's helpful attitude made my furniture shopping stress-free, and I appreciate his dedication to providing outstanding customer service.

Our sales woman was fantastic. Saved us $150 by looking up our record and seeing we did not use our protection plan on purchase 3 yrs ago

All of the employees at this location were happy and courteous, but Jaime was my salesman and he was patient and helpful the entire step of the way. When he was not available, he put me in good hands with Tony. Look forward to working with them again!

Found just what we needed and were taken care of in a timely fashion. Everything went flawlessly throughout.

Both sales people we work with were great and more than helpful. We found what we wanted, and it will be delivered in a timely fashion.

Brian was outstanding!!! Very patient and eager to help us in our decision process.

Great and easy experience. Bruno Lehner my salesman was super. Very knowledgeable and super helpful

Joe was very helpful showed us what we wanted to see and was very nice

Salesman very helpful and friendly

Gabriela was awesome!

(Translated by Google) Good range of furniture and prices, good quality. Ingrid, excellent in the sales department. (Original) Buena oferta de muebles y precios, buena calidad. Ingrid, excelente en el departamento de ventas.

Great service from Samantha!! Everything was smooth and easy!

Very professional salesman He was extremely helpful and it was an easy transaction!

Gabriela was very helpful.

Found exactly what I was looking for, at a great price. Delivered 4 days later. There was a tiny flaw in the paint, I scheduled an in-house repair tight on the spo, for a week later! Very satisfied with my experience there.

Great selection and affordable. Deborah was great to work with.

Had a sales person helping me who got called away to another customer. After 20 minutes I went in search of him. He apologized that they were understaffed for the sale. (It was busy at the store.) Carol took over and was very professional and courteous. I had already selected the dining set so was an easy sell but she attended to every detail. She also took the time to combine a previous purchase two days earlier that was accidentally put under my husbands name to today’s sale. I have not yet received the order so I am unable to review the furniture pieces at this time. Overall it was a good experience.

Very hands on and understanding of my needs. Will go back when buying furniture.

Charlie Herrmann was very knowledgeable and forthcoming with information. He was very patient with us and had great suggestions. I highly recommend him.

excellent attention

Really a great & beautiful selection of furniture. I was greeted by Tony Torres upon arrival to store & he assisted me in my purchase. Really GREAT Customer Service!!!

Kosta was very patient and gracious. Ashley has a vast variety at reasonable prices.

Best service - EVER. Seriously, I've never had faster and more efficient service in a furniture store. We found EXACTLY what we were looking for, paid, and had delivery the next day. We love our new furniture!

We were looking for new bedroom furniture for our guest bedroom. There were a ton of options, all at affordable prices. Ron was our helpful salesperson. He answered all our questions and helped us decide between two styles available of the same bed frame as well as mattress. It was refreshing as he listened to us instead of tried to sell us the more expensive option. I will definitely be going there again!

Clinton was very helpful

I received great service and my sale rep Jephte’ was very kind and answered all the questions we had.

Gabriela is a true professional very helpful, knowledgeable and extremely detailed oriented. A great experience

(Translated by Google) My experience at Ashley was good, very good service and they helped me find what I was looking for 💯 percent recommended (Original) Mi experiencia en Ashley fue buena, muy buena atención y me ayudaron a encontrar lo que buscaba 💯 por ciento recomendado

Just worked with Taylor on living room furniture and she was great to work with and we are very pleased.

Taylor was amazing and so helpful. I have no decorating skills whatsoever and she built out our living room for us! Sectional couch, ottoman and area rug. So excited!

Justin Hanna sales associate and Mario Almánzar manager were incredibly helpful. They both understand my needs and worked to satisfy me completely. Justin spent hours working for me even when I was not with him in the store so that he was prepared to show me exactly the items I needed. He was exactly right. He knew better than I did what would work for me. He was conscious of my budget and never tried to over sell me. Because of these two men I don’t want to shop elsewhere.

Samantha was great! Very knowledgeable and helpful

Very nice dealing with this store. Bruno, sales associate very helpful and knowledgeable. Looking forward to purchasing more furniture from him.

Tony Torres was very pleasant and accommodating. Thanks

Satisfied with in store experience but dissatisfied with having to wait for my furniture to be on backorder and delayed delivery

Shawn is a valuable asset to the company. Because of his amazing customer service and knowledge we decided to purchase furniture today. Thank you Shawn Rad!

Mary was the best to work with.

Emma helped me with my purchase and she was so patient and helped so much with the design of my home. I needed that to make any decisions!

Samantha was awesome! She was so helpful and we found many gorgeous items to help us decorate our new home! We will be back to see her soon.

Ingrid Smith has helped me several times picking out furniture and decor and I appreciate her patience and kindness so much! She is the absolute best!

Excellent customer service. No pressure sales team. Brady was a pleasure to work with and I would highly recommend.

It has been a pleasure doing business with our sales associate, Joseph Oppedisano.

A very pleasant experience and very accommodating staff. Reasonable delivery dates...

Excellent service and Christopher was a real pro. Very knowledgeable, helpful and not pushy. We went to a dozen stores before buying there

Everything was take care of and explained very easily

I quickly find what I needed at a great price, good quality and great service from the sales team. It is also a free premium delivery that mean all furniture delivery and assembly for free.I definitly buy from Ashley again!!

Went there and bought a dining room set, didn’t had a problem at all… I got a fast delivery and everything!!! Really happy and will def come back.

Trey McDuffie is an incredibly engaging salesman. He makes the experience enjoyable!!!

Great options and friendly service.

We had a great experience at Ashley Home Store in North Naples, FL. The salesman was Cristopher Gonzalez and he greeted us at the door and was so helpful. He had a friendly but professional manner and was very knowledgeable about the inventory of the store. We purchased a coffee table and two different size end tables. After getting home we realized the larger end table wouldn't work in our space. We emailed Cristopher and he helped us immediately with updating the order to the smaller model. I would highly recommend this furniture store to family and friends.

Brian was very helpful and knowledgeable about the furniture items I looked at while visiting the Ashley furniture store in Naples Florida.

Easy and quick transaction with Brian. No pushy sales talk. Would recommend.

No stars is what this place deserves. Delivered a broken mirror, offered to replace in 3 weeks as it's back ordered. Then they shipped the replacement to the wrong address and refused to deliver it to my home for another few days or a week or whenever! Absolutely 0 respect for time or customer service. The same items are available on wayfair and can be shipped within a few days don't waste your money or your time! Never shopping with them again! Unless it's a Cary out item don't trust them to deliver.

Great place and customer service!!!

Lou did an outstanding job.

Mark Thelen at the Naples FL store is very knowledgeable and helpful.

Careful this is truly not an Ashley furniture store. If you have coupons they will not accept them and Ashley furniture corporate will not help either. This store is actually owned and operated by city furniture.. I had a very large purchase and a 20 percent off coupon that they would not accept

Debbie Cooke is the best, patient and professional

Lara and Lulu were extremely helpful and provided us the best first furniture purchase experience I could imagine! Highly recommend the Naples location!

Fantastic and smooth experience for us and we did a lot of shopping ,our sales girl Carol A+!!!!

They have a huge selection to choose from and their customer service was great. They were helpful without being pushy. Their partnership with City Furniture makes them an even better option when making your selections. I would highly recommend coming here.

Katherine was very helpful

I had a great experience furniture shopping at Ashley

I shoped today looking for new Furniture and Mary helped me She really took her time w me I really appreciated her patience With me. I will definetly be back To see her for some accents in My new home😃

Lulu was great, easy and fast! They have a great selection and with nice customer service as well.

We were impressed with the work ethics of Brian and really appreciate his patience!! We look forward to working with him again in the future.

Very pleased with the sales experience and selection.

After having a terrible experience with a competing furniture store leaving us without any couch, we decided to go check out the Ashley store to find something. We were greeted by Gabriela who was an absolute pleasure to work with. We chose a sectional and ottoman and couldn’t be happier with our purchase. Gabriela walked us through the sales process and set up the delivery dates, and even took the time to follow-up with us to remind us of the deliveries the day prior. I highly recommend shopping as Ashley for very nice quality living room sets and a low-pressure experience, definitely ask for Gabriela!

I purposely went to the store to see the product (TV stand) because I needed the wood tone to match the other pieces I have in the room. I found what I wanted, ordered it and it was delivered. Well the color of the item in the store is vastly different from what I received. I called to speak with a salesperson who couldn’t help me and was connected to Vivian in the resolutions department. She blamed the lighting in the store- seriously? Minor color differences are totally understandable but medium oak and dark wood are not close . She said nothing could be done because I had received the furniture. It’s not what I had ordered!! All I want is for them to come get the piece and refund me the total price. If you purchase anything from that store beware - you might not get what you ordered but it’s yours anyway.

Are sales representative Traylen McDuffie was excellent! We found the sofa, loveseat and ottoman we liked which was online. Treylan immediately assisted us, was courteous, and very professional. What a pleasant purchasing experience! And the price was right and the quality of the goods appear to be excellent.

I just came in to look. The store is beautiful and goes on and on.

Such a great shopping experience with Mary. She was so helpful coordinating pieces & such quality & selection of furniture.

Mary was wonderful to work with in the Naples store. We were able to order the two swivel chairs we wanted without any issues. Process was also very fast, she did a great job.

This was my first purchase at Ashley. i purchased a leather sofa which i had seen online. In store price was $150 more than the online price. Clinton Crosley was my sales rep at the Naples store. He was extremely helpful and did a price match to give me the $150 discount. I was very happy with the entire experience.

Mark Thelen was most accommodating and help me make decisions . He knows the furniture and he knows the floor.

This is a huge store with well organized displays. Reasonable prices too. Highly recommended!

Brian was so helpful in helping my husband and I find the perfect sofa,Definitely recommend buying furniture here.

Brian Chancy is champ! Highly recommend him. Very patient and helpful. Made our order very efficient and quick as well. Thank you Brian!

Had a great shopping experience today. Our salesperson Joe was able to find us exactly what we were looking for in record time. We have been shopping for a coffee table with significant storage and I’m so happy we found a great piece! Process was easy and we look forward to returning for our next furniture purchase!

Terrible customer service. You lost a big sale today due to your lack of interest in your customers. You can and should do better.

Louis Perez was AMAZING!!! Great at listening and showing us exactly what we were looking for! Couldn’t ask for a better experience with Louis! Knowledgeable and super friendly! Would recommend him to everyone! Thanks Louis!!

Beautiful showroom. Great selection. Everything was in stock, and the delivery team was great.

I cannot thank Gabriella enough for her expertise and patience. She is a wonderful partner to assist in furnishing my new home!

Barbara was amazing, she help me to find what I was looking for. Everything looks so beautiful and good quality 👌

Ingrid there is such a nice lady and she is so helpful with everything. Great customer service.

Nextgen is the best quality you can find in a sofa. Very comfortable. I love the zero gravity option and wireless phone charging port. Thanks Ashley Homestore for such a great experience!

Gabriella O’Reilly is an incredible sales person— warm, friendly, knowledgeable, accommodating. She understood our budget restraints and bent over backwards to help us work within that budget. I honestly can’t remember having a more enjoyable shopping experience. Thank you, Gabriella!

I want to compliment Angela Doherty at Ashley and City Furniture. Her helpfulness and expert knowledge of the inventory was impressive. She was full of excellent ideas and listened to my exact expectations. Angela Doherty made my furniture buying simply an enjoyable experience. Ashley and City Furniture has a brilliant showroom with a vast variety of options. I am extremely happy with my furniture and services received. Angela Doherty is a treasure and true asset to Ashley and City Furniture !

Bought several pieces of furniture from Ashley and have nothing but positive reviews. We were greeted by a young gentleman that helped us through every step of the process. The furniture was of high quality and everything went flawless. If you go to Ashley or City ask for Kodi Browne as he is a 5 star guy that will keep me coming back. His help and pleasant personality is why I will be back!

I wish I could give them 10 stars. I LOVED all the furniture they have here and easily you can spend hours looking at everything. So cute! And great prices. But the 10 starts goes to the staff. Extremely nice and helpful. Can't wait to go back and buy more stuff for my house. Thank you Niel! Thank you Adam! Amazing job

My family and I stopped by Ashley/City Furniture today to look for a desk for my daughter not really anticipating to find one since we have been looking for a desk for quite a while. We were pleasantly surprised to find a large selection of desks in many styles and colors. We chose the Baraga L-Shaped Desk with a glass top which we feel it will be indestructible to spills & crafting. We had a great experience with Michael Richards who is quite knowledgeable and we will definitely be back in the near future for more purchases. Top of the line customer satisfaction. Thank you Michael!

Go and see Lane. Great guy, and he did an amazing job. Customer service is phenomenal. Go see Lane

I was at this location last Friday looking for two beds for my girls, there was no one to help, as I walked to the front trying to find help I saw two gentlemen talking to each other they both work there they saw me but totally ignore me I will never spend my money somewhere that I don’t feel welcome

Such a beautiful selection of quality furniture but buzzard sales associates are so weird awkward and ruined the experience We went to kanes instead to avoid high pressure sales

Never buying from Ashley furniture again. Our bed is maybe two years old and the frame has broken twice now. We also had the mirror to our dresser delivered broken, (the mirror was basically swinging in the frame), we were told someone would be out to fix it and no one ever came. After MONTHS of trying to get the issue resolved, to no avail, we gave up. Now this happens. They want to charge big prices for poor quality. Never again. Buyer beware! It’s pretty, but it won’t last. Take your money elsewhere.

There is something I have always liked about big empty furniture stores since I was a kid. Quiet and full of adventure. Mark was very pleasant and helpful

They have one expert on the truck and one guy who screws up the order.buyer beware in my opinion

Love the selection sales woman Barbara a doll and so very helpful great experience always

Great service from the woman who waited on us!!!!

Craig Burchill our sales representative was the ultimate professional. More knowledgeable than any of the sales reps I have dealt with after visiting five stores today. I highly recommend anybody choosing the store to ask for Craig as their sales representative. Extremely patient and wonderful to deal with and also very thorough.

This review has no bearing on the salesperson I dealt with at City Furniture/Ashley, who was knowledgeable and very helpful. One out of the 3 items I purchased was taller in size compared to the rest of my living room furniture, and when I called to see if there was a chance I can return and pick a different chair, I was told about a restocking fee of $99.99. Then, I was told that offer didn’t apply due to the fact that it was already delivered. Their policy of-no refund once item is delivered-is non-negotiable! I called Customer care, and after being on hold for 35mins and was told that they would allow me to reselect, if the manager contacted them, I quickly went to the store. I was willing to pay the re-stocking fee, and take store credit if possible to pick another chair, and also buy a few wall hangings and accessories and maybe 2 lamps. After all, I do like the furniture. They had a wide selection, and combined two stores into one. The manager refused to call, and told me nothing can be done. Seriously? No wiggle room? No exceptions? Nothing? I wasn’t asking for a total refund, or planned on going elsewhere once I got my refund. Then the manager tells associate to call Customer care for me, but that I have to talk to them. Again. And after speaking to two more people, one being another manager, they refused to budge on this. They were willing to lose a customer who had planned on purchasing more items, rather than give me a store credit? I just think this is a poor business-like strategy. We’re not talking expensive, fine furniture made in Italy here. It’s affordable furniture, and they should really change their policies, otherwise they’ll go under real soon. Heck even Wayfair will do returns with no problem. So buyer beware. Once that truck arrives to your home, and once items come off that truck, you are stuck with it. I won’t go back.

I went to Ashley twice and no one ever tried to help me. I knew what I wanted so I searched for someone to order it.

Bought the warranty on furniture I bought, had issues with couch, recliner, not one word back from either company!

I need to see if my selection will go up in price for a third time this week.

She was very knowledgeable of the product and location of floor samples.

I ordered a sectional sofa, coffee table and end table on August 22, 2021 and was told it should all be in around October 14th. October 14th came and went with no furniture. Finally received a part of sectional sofa sometime in October and other parts in November. Was told at that time that the coffee table and end table would be in the end of December,the beginning of January. They did not come in then,nor did I hear from Ashley. Finally,on 1/3/22, I received an email stating that the coffee table was in. I set up a delivery date for Friday February 4th. I had to take the day off from work to be home for delivery. Got confirmation of delivery window time… and then an hour before delivery time I received a text confirming the delivery time but it also stated that the coffee table was not in and is on back order until 3/10-3/24. The end table is on back order until April sometime. So not only did I miss a day of work but no coffee table and no explanation. It is quite upsetting.. I went into the store to see if they knew what was going on but they had no explanation of what happened. So disappointed!

Brian was great to work with and had good attention to detail.

Don’t have the furniture yet, so I can’t let you know whether it’s any good. You should ask this question after delivery.

I purchased sectional sofa, coffee and end tables and accent chair in Aug. 2021. Received the chair in Oct. Tables and 1/2 the sofa in Dec. And the rest of the sofa in Feb. If you call customer service they don't answer even after 2 hrs. 37 min and 19 sec. Follow the prompts and have them call you. I have always purchased from Ashley in other states but since moving to Florida it is the last time. In addition to the long wait for sporadic delivery, I was told everything would be delivered by Oct. 14th. Covid is no excuse when you commit to a 2 month delivery and you take 5 months. Well they responded and told me to email them so I did. Then they called me and basically told me that the caller was only responsible for her customer service and not the company and they aren't responsible for delays in delivery. This just went from bad to worse.

Angelo was our salesperson and he took all the time we needed to make a selection. He knew about all the furniture and was able to answer all our questions (unlike other places we visited). Friendly, patient, knowledgeable and professional. Great furniture store to visit!

Great customer service!

Great service from Barbara! Very knowledgeable of products and understanding what we were looking for! Will definitely use her for future purchases!

I have been a loyal Ashley Customer for years. Spend thousands of dollars on multiple bedrooms sets, couches, tables etc. I bought a replacement night stand (Porter Collection) and it was delivered damaged. I called and sent pictures. The nightstand was clearly damaged prior to being boxed since there was no damage to the box. The representative stated she couldn't help me and transferred me to the delivery company. The delivery company offered me $100 and told me to take it or leave it. So I will just call AMEX and have them deal with it. I have also purchased furniture from Kane's. I will be going there permanently and will never consider Ashley as an option.

Lisa was great! Did all of the hard work for us! Can’t wait to get our delivery and enjoy our new furniture!

Carolina did an excellent job in helping me pick out furniture. It was extremely difficult choosing items that I wanted to purchase . A lot of the items chosen were on back orders, and will not be available until March and June. I did not want to wait that long. I purchased a dining room set and buffet server, Cocktail tables. 2 bedroom sets. A credenza and a mattress foundation. Choosing the items mentioned was time consuming. Carolina made it possible and I’m so happy with her thoughtfulness and caring helping me find these items. There was a mirror that I also wanted of which there were multiple on the floor but management was not accommodating and would not allow me to purchase because more mirrors were coming in February. Very disappointed about that, almost cost them all my business. Caroline made it bearable.

i would not recommend buying from ASHLEY REALLY BAD SERVICE

I had a great sales experience with Deborah Cooke at Ashley. Very helpful in picking out furniture and assisting with the matching of items too. She suggested some great options! And a very pleasant manager named Gio. A plus to both!

Amanda is fantastic!

Don't go there i purchased my bed and I've been sleeping on the ground for two weeks now, because they always deliver the wrong bed .

Great store! A bit overwhelming as you traverse the entire store and they're expanding. Be prepared to spend some quality time here unless you're looking for something very specific.

Fantastic service. Brian was patient and so very helpful. Will work with him for all furniture purchases.

We were not greeted at the door. We wandered around the store until we found what we were interested in purchasing. Once we made our decision, we searched for a sales person. Armond was nice a nd helpful in facilitating our order.

The most disappointing experience ever. I paid for my sofa June 29th I was told it would get delivered in 3 months, the end of September. I called and they said Oct. 19. I had to move unexpectedly and called to change my address (I was told I can make changes to my order if I needed to with no problem) and the lady changed my address and scheduled my delivery for Oct. 15th and said I’ll be getting a call back to confirm this. So I got a call later on and they told me because I had to change my address that it would have to be a completely new invoice so it would yet again delay my delivery until the beginning of November they told me it was their system and there was nothing they could do about it to help me. Then I got a call back shortly after and said that magically the system let them keep my October 15th delivery date. I called yesterday to check on my order and thank god I did because they told me one of the pieces was damaged and they couldn’t deliver it that way so it’s back on back order and I won’t get it until the END November. What is going on? I PAID FOR THIS ALREADY. Terrible mistake buying from Ashley furniture

We had a great experience shopping for furniture. Bruno Lehner, our sales person, was very knowledgeable and courteous. He went the extra mile to find us the right products and the best deal.

Christina was absolutely wonderful. She was friendly, knowledgeable, and professional. We will definitely go back to see Ashley for our future furniture needs.

Bruce Segal was helpful and informative!

Nick P was very patient and helpful in our decision to buy a new living room set. He had great suggestions, and helped us to choose the look we wanted. I would certainly call Nick for future purchases!

Before you buy from them make sure you find out about the warranty. They want to tell you the furniture is covered under The one year warranty but then they want to tell you you’ll have fees for them to come out. they give you the runaround I actually decided not to purchase my dining room set because nobody could give a straight answer on what they charge or what they will not charge under warranty.

Deborah is the best! I ordered a brand new Sofa from Ashley HomeStore in Naples, along with a Bed Frame, Mattress, and Box Spring. My experience from start to finish was amazing! Upon arriving in the store, Deborah greeted me to help me. She is the best on the team, so nice, honest, organized, patient and thorough. My order and delivery experience were wonderful, especially relocated from out of state. The furniture is so comfortable. Just make sure to ask for Deborah, as she is the best, even if you have to wait for her.

Came in over a holiday weekend and was greeted by Brian Chancy. He went out of his way to show us other options for a couch we didn’t think would fit in our living room. He was very knowledgeable about the furniture and color options. When we left, he gave me a business card so I could call and confirm if the available couch would fit. As it turned out it did!! Brian did the whole transaction over the phone and was able to find a quick delivery date that fit my schedule! It was a great experience and I’ll definitely be back soon! Thank Brian!!

We were greeted as soon as we well and in by Angela. We asked what we were looking for and she took the time to show us various designs and walked back with us as many times back and fort her between products to help us choose. She was so nice and understanding. Very knowledgeable. I love my first time experience at ashelys !

Angela was very helpful. Thank you.

Jodi was the absolute best. She was very helpful, answered all questions and gave us the best deal possible.

The sales rep. Ingrid was great. She was patient knowledgeable and great personality. Erica the manager was very nice and helped us save money. Would recommend this Ashley store for great service. Thank you again.

Furnished our whole house today. Ingrid was a very professional and kind employee along with the manager Erika. Was a pleasure doing boxing buisness there . Will recommend them highly!!!

Thank you Ingrid for being so kind and knowledgeable! You made our shopping experience so easy and stress free.

Lulu was amazing!

Gloria was very nice and helpful went to another store and decided to come back because the customer service was great we got greeted at the door nothing but good vibes at this location and great prices in town Thankyou

I like the services there good customer service I’m really happy and the best is angel catherine I highly recommend that furniture store.

Amazing place!!! Manager helped me find the right pieces for my vacation home!!! Excellent service Erka!!!

Very knowledgeable and professional staff. Everyone is so nice and helpful. Mary Lou , Jodi and Emilio are great ! Highly recommended

Large store with many choices. Was able to pick 2 pieces from a sectional instead of having to purchase the whole set. Kelsey K was knowledgeable and helpful!

(Translated by Google) Quality and service offered (Original) Calidad y servicio ofrecido

Beautiful store. Nice furniture. And the help was perfect. Highly recommended

We worked with Angelo, what an amazing sales man!! Super attentive and super helpful, we highly recommend Angelo !! Thank you again !!

Awesome sales staff and selection! Keith is amazing and was able to help us find what we needed & have it all delivered in the same week. We also got our exercise as we walked about 3 miles in the place ;) Definitely stop here !

Ashlee had exactly what we were looking for at a good price and very knowledgeable salesperson.

Excellent sales people not pushy, not over priced, deliver people very well trained, delivery on time. Shop Ashley's and you won't be sorryi

I delt with Patricia Valdich and she was very informative and showed me several options of dressers. A delivery schedule was set up for my convenience and then gave me several options for places that may be interested in taking my existing dresser and end table.

Extensive selection and knowledgeable staff, incredible value for quality and best pricing, with seamless delivery and set up to make life ever so easy. Highly recommend.

It was the worst shopping experience in my entire life in America! I thought this does not happen in America! We bought chairs in the store, the seller did not warn about the most important thing - that the goods cannot be returned! The seller forged my signature on the document, which says that we are familiar with the conditions of non-return of goods and at the same time accused us of deception, that this is not true! I have never met such a boorish attitude towards a customer in any store! I think if the buyer has not faced such a situation himself, then no one will be able to believe that this could be, but it's true! And the senior seller is Erka Spaho, this is a very poorly educated person with a boorish attitude who accused me of lying! never recommend having a shopping experience in this store!

I had many issues trying to place the order but Tyler at the Naples store handled everything for me. He was great. Excited to get my Paxberry dresser and chest!

The worst store ever. I bought my furniture cash with Danielle. She promised to delivery in January 7/2021. My bedroom, light stand , my desk dinner room table, sofa. They change the dates dor 01/9. After I called so mad they again for 01/17 and said everything come at that date. Now just came my bad the rest will came on 02/07, really???????? I pay cash she promise to delivery at time ?

Angelo was very patient and always ready with information or other ideas. I was very pleased with his help.

Angel was so amazing! So sweet and I’m happy I was lucky enough to meet her! I’m looking forward to my future interactions with angel thank you! Oh and the furniture I can’t wait to have it delivered!

Great service however my local store did not have the loveseat offered for sale on the Ashley Furniture website. Also I am still waiting for my receipt to be emailed to me. Not a great sale selection.