Ashley Store North Miami, FL (N 167th)

I found exactly what I was looking for. My customer experience was great. John is an excellent professional.

Good and courteous service with Nilda. Thanks!

Nilda S. was Very nice and friendly . Professional and patient

(Translated by Google) Good morning, my stay at Ashley was very good, I was assisted by Mr. Pedro López, a very kind person, at all times I received the support I needed to decide my purchase, giving me alternatives, at all times very positive, giving me very good offers and above all After settling on the price of the products I bought, I got another discount from the store manager. In short, my wife and I were very happy and left the store happy and happy to have made a good purchase, thank you very much. PEDRO LOPEZ. Atte Mario Salas Mendiola (Original) Buenos días mi estadía en Ashley fue muy buena, me atendió el Sr Pedro López, una persona muy amable, en todo momento recibi el apoyo que necesitaba para decidir mi compra, dándome alternativas, en todo momento muy positivo dándome muy buenas ofertas y sobre todo que después de quedar ya con el precio de los productos que compré, me sacó un descuento más del gerente de la tienda, en resumen con mi esposa estuvimos muy contentos y salimos de la tienda felices y alegres de haber hecho una buena compra, muchas gracias PEDRO LOPEZ. Atte Mario Salas Mendiola

As soon as you walk in you’re greeted and it’s not overwhelming like other furniture stores where you feel like you are swimming with sharks . I had a really great experience shopping with Nilda thank you!

It’s a very good place to buy mattress and furniture. Nilda Sanchez is a professional designer to help you find the best mattress and furniture.

Amore is caring & trustworthy. They always leave my fur babies in tip top shape. Been using them for years.

Amazing shopping experience, Dachena really helped us out and was able to work with us and our budget. Definitely will be coming back for any furniture needs.

(Translated by Google) Nilda Sánchez, was very cordial, friendly and a super good salesperson. I recommend it (Original) Nilda Sánchez, fue muy cordial amable y súper buena vendedora. La recomiendo

Incredible, excellent service from the entire work team.

(Translated by Google) Nilda Sánchez helped me select my mattress with great care and professionalism (Original) Nilda Sánchez me ayudó a seleccionar mi colchón con mucho cuidado y profesionalismo

Balmore was great!!! He was patient with us and our changing minds 😊 A BIG THANK YOU! 😊

I love everything about the help she gave me she did a wonderful job with the communication and made sure I got everything I needed for my house I love you guys

Great customer service and knowledgeable Thank you Leiny

Best customer service. We were greeted upon arrival, but not in a pushy way, and they offered us a glass of wine while we shopped!

The sales representative exuded great customer skills she was attentive answered all questions. She helped us with our selection Leiny double check that the product was available for delivery on the day request. Leiny professionalism created a positive experience and I highly recommend her for future purchases

We were greated by Cookie, a wonderful sales woman that was very informative, helpful and nice. We had a great expirience purchasing the sofabed we needed for our home. Strongly advise anyone who is looking for furniture to go see Cookie, she will make the expirience truely wonderful.

Nilza Sanchez is a smiling, attentive and professional sales Lady. She got my deal.I 've been shopping from Rooms to Go, City Furniture and came to Ashley ... She expanded my options and helped me applied for a better financing and i am very happy with all the attention as well from Gian Carlos ! Thank you guys and will come back to furnish entire home !

Love this store 🤩 and excellent customer service !

Great experience! Had salesman John Imbastari helping us building a modular sofa, very kind and knowledgeable! I will be back!

Nilda Sanchez. I had an amazing experience purchasing furniture from this sales person.She is pleasant,patient and very helpful with my furniture slection.i will recommend her to my friends family and clients. Please ask for her when shopping at Ashley's furniture store.I guarantee, you will have an aswome experience.

Sales associate Carla very knowledgeable and friendly. She was great making suggestions and advising all options. Delivery as promised install boys did it quick.

(Translated by Google) Very good attention (Original) Muy buena atención

Valmore was excellent and extremely knowledgeable

Easily accesible, the premiere in the house furnishings' row of box stores on the Palmetto , and N. W. 12th Ave. For all budgets , state your needs , get good value & service , in an elegant and pleasant cool decor. At Ashley's

Thanks John Imbastari for a great service!

We had an amazing experience at this Ashely’s all because of Pedro! He really listened to what we wanted and showed us pieces for our style. So glad we went with Ashely’s and we will definitely be going back just to shop with Pedro.

Very Good

John was an absolute pleasure to work with! Very helpful, honest, and kind- great at sales without being pushy in the slightest. If you need anything from Ashley, ask for him!

Enid was very helpful and eager to help us find our next couch.

The worst customer service I have ever experienced Scheduled delivery 2 weeks in advance They cancelled night before as they could not reserve elevator Elevator was not needed as it was a lobby delivery from the start Called 6 times - minimum wait to speak was 22 minutes- longest wait 43 minutes to speak to anyone Never doing business with this company again

It was a great experience everyone was very helpful and friendly 💯

(Translated by Google) Good service from Cruz Hernandez, kind and attentive, I recommend it (Original) Buena atencion por parte de Cruz Hernandez amable y atento lo recomiendo

No bueno. Attention was ok.

My experience was excellent, this was not my first rodeo with Ashley. Upon entering, I was greeted by all the salespeople and apparently, Nilda was up. She approached me and asked, what I was looking, when told bookshelves, she took me in that area and I was able to find what I thought was a match to the ones at the house, I showed her a picture, but it was not good, she asked if I had bought, them from Ashley, I told her yes, she was able to pull my profile and found the ones that I bought we were able find them

Everything went very well I was satisfied with my selection and the manager Ms. Elizabeth was very knowledgeable, understanding and very willing to help. I love Ashley.

I went to buy a sofa bed and the salesman John Imbastari was very helpful he walked me around to checkout different options and the service was great. Store was very clean will definitely come back to buy more furniture again.

Good

Great customer service. I highly recommend Ashley Furniture especially the one in Miami Garden’s.

Upon relocation, I visited Ashley Furniture. I found just the right furniture to furnish my quaint Townhome. Low ceilings, needed items that wouldn't make the place look small. I had to take my time and meticulously search for the right dimensions; I found everything I was looking for. The agent called (V) was available for assistance and design advice and she came with a lovely smile. The pieces in the showroom are tailored for homes in Miami. Check it out for yourself.

Yes it was an amazing experience for me. Everyone was very nice and i would recommend Ashley to all family and friends. Again thank you

I was kindly treated by Dachena Valcin she took care of me and my family and made my experience at Ashley furniture great.

The salesman John was extremely patient and professional. I did not feel pressured to buy anything. Awesome customer service. Definitely will be back and, will tell everyone about the positive experience.

Cookie, excellent service!!!

(Translated by Google) Fast and very pleased service from Larisa (almost namesake), highly recommended place!! 😍 (Original) Servicio rapido y muy complacida de la mano de Larisa ( casi tocaya), muy recomendado lugar !! 😍

(Translated by Google) Very nice quality and excellent service! Tanks you Cookie and Carla (Original) Très belle qualité et excellent service! Tanks you Cookie and Carla

Dachena, my sales associate was AMAZING and super helpful , I was almost about to return to another furniture store for a few pieces and instead she convinced me to shop with Ashley and I also found what I wanted at a more reasonable price , on top of that I was approved for a few thousands and I plan on returning immediately to pick up a king size bed set. Hopefully she’s working that day and able to assist me again amazingly as she did the first time . She made my last minute furniture shopping experience very stress free and easy , thanks again for her amazing service . I will be back shortly for more furniture for sure and I’m referring her to my colleagues/family.

I had a very pleasant shopping experience at this Ashley store. Dachena was extremely helpful and knowledgeable about the products. I never felt rushed when cruising around the store, and she was as excited as I was about the sales! 😊 Thanks!

Brought a mattress with the aid of John, he was very knowledgeable and helpful made it a super easy process and we benefited from the Labor Day sales. A good experience

Vlova the sales representative was very knowledgeable, nice with a bright smile... The quality of service was great and the is reasonable.

(Translated by Google) Wonderful attention, practical, concise, pleasant, useful, and we quickly made our purchase, very grateful and happy. (Original) Maravillosa atención, práctica, concisa, agradable, útil, y rápidamente muy agradecidos y felices logramos nuestra compra.

Our sales agent was very nice, pleasant & professional.

(Translated by Google) Fransisco helped me excellent!! buy a sofa (Original) Fransisco me ayudó excelente !! Compre un sofa

They were very friendly and help me right away.

Nataly was really helpful. Excellent service

(Translated by Google) To the Chinese woman who promotes her to Cookie as manager, thank you very much, very good service, thank you (Original) A la china q la promueva a Cookie como gerente muchas gracias muy buena atención gracias

Great experience with Cookie

This was my 2nd visit and purchase at Ashley Store in North Miami Beach. The staff is very professional and helpful. Nilda and Giancarlo went above and beyond to assist me and my husband. The furniture is exceptional and there's a wide variety of furniture to choose from.

I went there a few days ago to get our first sofa! I had a great experience with the amazing seller Nataly! She help us decide and give us the best advice! I would definitely come here for more!

Great experience with Larissa , she was so personable positive attitude and not to pushy . Her energy was fantastic and made the whole experience as painless as possible. She gave me options and explained everything clearly so I could make the best decision for my purchase. Definitely go see Larissa at the Ashley next to the 826 in Miami.

Pedro was super helpful. The store manager and her staff were attentive and friendly. I will definitely go back because of the service I received.

We bought some outdoor furniture that was very expensive.upon delivery we inspected everything carefully and found a cushion had a stain on it and 2 sliders that go on the feet were broken, after waiting for 2 weeks and countless and making multiple phone calls , sending pictures and being transferred from person to person.A crew showed up with no tools or equipment to make the repairs.They simply said they couldn't do it,and now we have to spend another day waiting for a repair crew to hopefully show up and make the repairs.Their furniture was nice but arrived damaged and they won't replace it.They won't replace it untill they decide it can't be repaired.

(Translated by Google) Excellent service, I was very happy with the purchase and delivery (Original) Excelente servicio, quede muy feliz con la compra y el delivery

Service was fast I felt very comfortable

Good services but I have some issues with my living room set.

Nilda was amazing and she listened to our wishes, and wasted no time, showing us what we needed. She also explained all the payment plan in depth and we left very satisfied

Osvaldo Torres was great help hopefully the delivery and the furniture come as easy as the buying process

Pedro helped us with picking out our new couch! He was friendly and answered any questions we had. We are excited for our couch to be delivered!

Great service!!! John Imbastari assist me with dedication and kindly.

(Translated by Google) Luis Torres treated me wonderfully and knows about furniture (Original) Luis torres me atendió de maravilla y sabe de muebles

Quick and Painless. John was awesome! He tools us directly to what we asked for. Great experience!

(Translated by Google) Nilda Sánchez excellent attention, super excellent vocabulary, excellent energy, excellent accessories (Original) Nilda Sánchez excelente atención, súper excelente vocabulario, excelente energía, excelente accesoria

The store have excellent selections to choose from great quality. My sales person Davhena Valcin delivered excellent, I am excited with I choose thanks to Davhena great recommendations. Thank you

Need a good sales person ask for Nilda Sanchez, she was professional and attentive to what I was or was not looking for.

Great customer service 👏

Great experience. Quick and fast purchase. Friendly staff.

(Translated by Google) Excellent attention, very good prices and quality, excellent service! Mr. Nilda Sánchez, very kind, delighted with the attention (Original) Excelente atención , muy buenos precios y calidad , excelente servicio ! Sr Nilda Sánchez muy amable encantada con la atención

(Translated by Google) Nilda Sanchez gave me excellent service, I left satisfied with my furniture (Original) Nilda Sanchez me dio una atencion excellent, me fui satisfecha con mis muebles

My daughter and I visited Ashley furniture store and our sale representative Vlova was awesome, terrific, and outstanding she was very patience with us while we decided on what we wanted I would definitely choose her to be my representative, and would definitely recommend her to anyone looking to purchase from Ashley's furniture store.. Thanks again Vlova!!!!! You are the best 👌

(Translated by Google) Cookie was incredible, excellent service, I bought a sofa, I loved the furniture, very nice and good prices. (Original) Cookie se porto increíble, excelente servicio compré un sofá me encantó los muebles muy lindos y buenos precios

Very professional and friendly

(Translated by Google) Excellent client service! (Original) Excelente servicio al cliente!

(Translated by Google) Me and my husband went to Ashly furniture outlet in Hialeah and had a good experience with Niurka, one of the salespeople. She was very attentive and very kind and we never felt pressured. On the contrary, she was very patient with us and gave very good recommendations for buying La Verda furniture. I highly recommend her. You will not regret it. I would look for her again in the future. (Original) Yo y mi esposo fuimos a Ashly furniture outlet de Hialeah y tuvimos una buena experiencia con Niurka una de las vendedora. ella era muy atenta y muy amable y nunca nos sentimos presionados al contrario fue muy paciente con nosotros y daba muy buenas recomendaciones para comprar muebles la Verda la recomiendo mucho no se van a repentir yo en un futuro la buscaría de nuevo.

Nilda Sanchez was great, awesome customer service, a lot of patience with us,fantastic lady.We will be back.

Nilda was amazing and had so much patience and ideas!!

(Translated by Google) Excellent service from Pedro, I found what I was looking for (Original) Exelente servicio por parte de pedro , encontre lo que buscaba

Recently purchased some furniture and was absolutely amazed by my sales person Michelle’s service. She was very knowledgeable about the different items in the store and helped me pick the perfect set for my bedroom. She was very friendly as well. Will definitely be back for more!

Very helpful and friendly. I appreciate the attention to my needs. Thank you

We recently had the pleasure of working with Cookie Ramos at Ashley Furniture Store while selecting chairs for our home. Cookie's expertise and friendly demeanor made the entire process smooth and enjoyable. She took the time to explain the different sizes and styles available, helping us find the perfect fit for our needs. Cookie's knowledge and dedication to customer satisfaction were evident throughout our visit. We highly recommend Cookie Ramos for anyone seeking professional and personalized assistance at Ashley Furniture Store.

I love Vlova ❤️ she's a sweetheart. Always a smile on her face. Warm greetings and she remembered me from my last visit in January. I told her I'm just getting the footboard for the Johnelle bed and she remembered the Joehnelle table. It was a pleasure seeing her again. I will return and hopes she's still there. She's a keeper so I hope so. She makes spending money at Ashley Furniture a pleasure.

Salesman Luis Torres said give him a minute and never got back with me. Ms. Vlova was great, very attentitive.

Nilda Sanchez is the best! Great costumer service! :))

Nilda sanchez was amazing!!! Awesome! She found the right furniture for us and was super super nice!

I had an amazing experience. Vlova Zephir was a great help, very patient and informative. If you shop here ask for her help.

Store was clean Luis was very helpful signing my shopping experience

(Translated by Google) Excellent customer service! (Original) Excelente atención al cliente!

Best branch I’ve ever been too! Tatiana and Nilda were amazing and very helpful.

(Translated by Google) Excellent attention, Mr. Héctor Rivera and the manager. I left the store pleased and satisfied with the choice,, Your work is the best (Original) Excelente atención , el señor Héctor Rivera y la mánager. Salí de la tienda complacida y satisfecha con la elección ,, Su trabajo es el mejor

Hector was amazing and helped with everything I needed, Great welcoming environment, No high pressuring sales associates and when they are helping you they give you their full attention. No pressure shopping and they have a great selection and well designed rooms with accessories.

If I have to purchase any more furniture it will frequent this establishment. Vlova and her manager ( I can’t remember her name)are awesome!

Excellent customer service, and knowledge of their products.

Great place to buy furniture with huge variety and also a great customer service, highly recommended

I had such a fantastic experience with Dachena & Vlova at Ashley furniture store! They were incredibly helpful and knowledgeable about all of the available couch options, and took the time to really listen to my needs and preferences. They helped me find the perfect couch for my new home, and made the ordering process seamless and easy. I really appreciated their friendly and professional demeanor, and I couldn't be happier with the level of customer service they provided. I will definitely be recommending Vlova & Dachena and Ashley furniture store to all of my friends and family!

Cookie was a great representative/sales person. She was very nice, listened to my concerns and gave me plenty of options without being aggressive at all. I would recommend to all my friends and family to come see Cookie if they have any furniture needs at all.

We had a wonderful experience with the sales representative Mr. Hector Rivera. He is very friendly, helpful, and super knowledgeable. Hector is also very responsive and is always available via phone or email if you need help after your purchase. The store is very welcoming and they have a wide variety of products and many different styles. We will definitely be going back!

Amazing cookie was the best. So happy she took care of me and got me exactly what i wanted

I have been purchasing my furniture from Ashley Furniture Store for 18 years! My first purchase was a bedroom set that’s still in awesome shape! I went in today to use a credit that was returned to me! Happy Once Again..Beautiful accessories added to my home. Hector Rivera and Dachena Valcin gave me great customer service.✨

Hector customer service is superior. I came in to look at different chests for my bedroom to get an idea of what I was looking for. One particular stood out because it was on sale at a discounted price that matched what I had for my bedroom as I looked at that one along with the rest of that particular piece and with Hector’s expertise and knowledge of the product, I bought it right on the spot. It really made my day that someone who knows furniture design was able to help me as far as particulars that I was looking for. As it was being loaded onto the truck, I noticed there was a matching nightstand, I return the very next day and bought it. Hector pointed out that this nightstand was very unique, having special features on it like plugs for your cell phone, USB ports, and it had it underneath light, something that I did not notice until he pointed it out. So now my bedroom is completed with a matching set of drawers That honestly, I was looking to purchase within two weeks, but not over the weekend. Hector’s service and knowledge made me at ease on what the store had there and what was coming soon on deals for my decision to buy on the spot. Hector, Carmen, and Vlova ALL are employees I would recommend to ask for at this location. I watch all 3 displayed excellent customer service to all that walked into the store to either look or left out buying new furniture. I will be buying more items from this location very soon.

(Translated by Google) My experience was wonderful. The agent Cuqui assisted us quickly and looked for alternatives according to the furniture we wanted. We are very satisfied. I will surely recommend them and of course look for agent Cuqui at the furniture store. (Original) Mi experiencia fue maravillosa. La agente Cuqui nos atendió rápidamente y nos busco alternativas de acuerdo al mueble que deseamos. Estamos muy satisfechos. De seguro los recomendaré y por supuesto que busquen a la agente Cuqui en la muebleria.

(Translated by Google) Tatiana is the best in sales (Original) Tatiana es la mejor en ventas

Very pleased with my experience. Nilda helped us and found exactly what we were looking for. Definitely recommend.

Dash gave me the best service ever

Wowwwwwww North Miami Ashey it’s amazing 👏🏼👏🏼 Your products are of quality👌 Oh my God,the Ladies so very very nice, patient! the people are super nice. they are professionals, they know how to receive people, they are patient, they help you find other alternatives according to your needs. You're great! compliments to you all The girls are gifted professionals, there is Vlova, Dachena and their manager Tatiana. With you girls, the store makes you want to come and buy quite often🙂🙂🙂

Cookie was a great help, will be back for furniture in the future!

(Translated by Google) Thanks to Ms. Nilda Sánchez for her excellent service, I will return to continue shopping with her. Thank you so much!!! (Original) Gracias a la Sra Nilda Sánchez por su excelente servicio voy a regresar para seguir comprando con ella. Muchas gracias!!!

Came to Ashley furniture looking for a reasonable priced bed and was assisted by Nilda Sanchez. She was excellent and very helpful. She helped me find a bed for a good price and something that I really was happy with. Thank you Nilda you were great.

Nilda sanchez was great 😊 very helpful and was great to get us an approval she was perfect great customer service thank you

I only can say that the people that works there is amazing, best customer services, lots of smiles!

Nilda Sánchez was the best salesperson very attentive and detail to her job. Very presentable. Thank you for the new bed.

(Translated by Google) Nilda Sánchez treated me very well (Original) Nilda Sánchez me atendió súper bien

Extremely pleasant, not pushy sales person, Osvaldo Torres and the young lady (I believe store manager), Tatiana, both very nice and courteous. Store was very clean and organized.

Nilda Sanchez has been instrumental at Ashley North Miami Furniture, facilitating a seamless and welcoming experience for me. I highly recommend her assistance to anyone seeking furniture expertise.

Sales person was very professional and nice. I knew what I wanted so therefore the transaction went smoothly

Great assistance by Dachena. Go see her for all your furniture needs

(Translated by Google) Good afternoon, I want to let you know that the representative of Nilda Sanchez from Ashley gave me the best attention and helped me achieve my purchase. I recommend you visit the store and its two managers as well. Beautiful for your attention, thank you and showers of blessings (Original) Buenas tardes quiero dejarles saver que la representa de Nilda Sanchez de Ashley me dio la mejor atencion y me ayudo para yo lograr mi compra les recomiendo visitar la tienda y sus dos manager tambien Hermosa por su atencion gracias y lluvias de bendiciones

Hector was very helpful even though the store didn't have exactly what I wanted and saw online he was very accommodating in helping me pick something that my husband love..

Excellent experiece.

Cookie help me pick my furniture and she has an excellent attitude and personality Thank you for your time and effort 👌

I received good service and managed to find the product I was looking for

My experience at Ashley was great I'm very satisfied with my purchase also the salesman was very polite and professional I would definitely recommend a friend or family to Ashley Furniture store

(Translated by Google) Excellent place to buy furniture and decoration, I received excellent and splendid attention from Nilda Sánchez, she helped us with everything we were exactly looking for, 100% recommended. (Original) Excelente lugar para comprar muebles y decoración, recibí una excelente y espléndida atención por parte de Nilda Sánchez, nos ayudó con todo lo que exactamente estábamos buscando, 100% recomendada.

I’m so happy that I choose Ashly furniture friendly Members welcome me in and take care of what I need thank you guys good job I also love that bed delivery guys where awesome 5 stars to you all.

I founded the company in my area and it was very good

Good quality furniture was offered. Nice selections to choose from.

I recently had the pleasure of experiencing exceptional customer service at Ashley’s Furniture because of Vlova Zephyr. From the moment I walked in, I was greeted with warmth and professionalism. Vlova demonstrated a profound knowledge of their products/services, effortlessly answering all of my questions and providing valuable insights. Her attention to detail and dedication to ensuring my needs were met exceeded my expectations. It’s rare to encounter such a high level of professionalism and expertise in today’s world. Leo was also very courteous and kind. I would highly recommend Ashley’s furniture to anyone seeking top-notch customer service. When you go ask For Vlova Zephyr

The Associates very knowledgeable when answering the questions and consents, Keep up the good work!!

Absolutely excellent service from Cookie Ramos at Ashley today! She guided me through the entire process, offering valuable advice every step of the way. From start to finish, she ensured everything was thoroughly explained, leaving me feeling well taken care of and incredibly satisfied with my purchase. I wholeheartedly recommend Cookie’s assistance to all Ashley customers!

The only furniture store I went to Saturday that treated me well. Cookie gave great customer service. Thank you

We should have been told that we had to bring the damaged rug downstairs and then bring the replacement rug upstairs. Also, no one told us we had to assemble the 3 tables. How ridiculous is that?

Cookie was very helpful. Very happy with my purchase!

(Translated by Google) Excellent attention 👏 (Original) Excelente atención 👏

The attending sales associate was attentive to what our needs were and she was very professional throughout the entire process

(Translated by Google) They are the worst furniture company and they also charge you interest on interest, it's crazy 🤬🤬🤬 (Original) Son la peor compañía de muebles y aparte te cobran intereses sobre interese, es una locura 🤬🤬🤬

John was very kind . He also answerded all my questions.

The sales associate, John, went above and beyond. I had an issue with Ashley Online, and while the store does not really deal with the online corporation, John went out of his way to make sure I could get the help I needed with a damaged furniture piece. I also ended up purchasing something from the store, and he followed up to make sure everything went well with the delivery. I’d definitely go back to this store location rather than Ashley Online.

After a nightmare of dealing with City Furniture, I decided to stop into Ashley. I was greeted by a cheerful girl named Cookie and she was amazing! She listened to what my needs were, didn't try to sell me the entire store, was truly helpful in assisting me to find the perfect mattress! It was affordable, comfy and exactly what I was looking for! She made what could have been another furniture shopping disaster into an easy and quick sale! The store was clean and they had beautiful items but it was Cookie that will keep me coming back and referring customers to her!! Ask for Cookie when you go - you won't regret it!

Ordered this viral couch, very expensive "ku grant" sectional pieces you can customize together. The couch is comfortable and great except for the fact the feathers CONSTANTLY come out and are poking you. This is a result of poor design and cheap construction of these pieces. Not a quality piece of furniture and NOT worth the price.

The staff person was very polite and helpful.

Very good

Great selection. Wonderful service and assistance. Fast efficient delivery!

Horrible Customer Service. I paid $1,200.00 for my daughter's sofa plus $359.96 for 3 year stain removal and 3 year In Home service. I submitted the first claim ever after 2 years for sofa stains on my daughter's sofa and the reps were so rude and unprofessional. They told me it wasn't covered bc I don't know what type of stains they are and she hung up on me, Terrible. I will not purchase anything from this company henceforth.

Very nice

DON'T EVER SHOP AT CITY FURNITURE. Bought an entire dining room set, Table and 9 Chairs in early Feb. They delivered a chair that was broken. I had to communicate with a bot via text and it was tedious just to get to talk to a person and then the individual did nothing for me. They said they had to backorder. Almost 2 months and no contact at all. No follow up, no alternatives to helping me find another chair and again no number to call. Have to go through a tedious process to get a hold of someone to help. DO NOT BUY FURNITURE HERE. Customer service great when you are shopping but once they get your money hope nothing is wrong or you need help. They will take your money and run..

the worst experience ever on an online purchase , returns are almost imposible , you have to do it via chat and a mission and you have to pay for shipping costs and nothing to do with the picture online, bad quality 24" Wall-Mount Bathroom Vanity Cabinet Item #: A600077790

(Translated by Google) The experience was excellent, the attention was really very good and pleasant, they showed us the exhibition in detail and gave us many options. It was very satisfactory (Original) La experiencia fue excelente, realmente la atención fue muy buena y agradable, nos mostraron la exhibición con detalle y nos dieron muchas opciones. Fue muy satisfactoria

Vlova was amazing! Such a delightful person to help us find what we were looking for. And the couch we ended up with was our favorite find in south florida. Go see Vlova!! Shes so helpful

Awesome team beautiful store!

Danny Prado was awesome! Great customer service. Thank you!

(Translated by Google) I found what I needed at an excellent price, John's attention was great, he explains everything to you, it's pending, you tell him what you want and he tells you what he has more or less than what you're looking for, I highly recommend it (Original) Encontré lo que necesitaba un excelente precio la atención de John fue buenísima te explica todo está pendiente le dices lo que quieres y te dice qué es lo que tiene más o menos de lo que tú buscas lo recomiendo ampliamente

We had a great experience,every sales person was very friendly and helpful the showroom is neat and elegant, the prices are great and affordable. Well recommended furniture store cant wait for my purchase to arrive.

Beware of this store - They owe me approximately $7500 for a 2/24 return, and still no refund, even after talking to manager Karen Herbert! Customer Service can't/won't help, and Ms Herbert won't return phone calls! Emailed CEO yesterday and waiting for response. A previous return I made in Nov 2023, took til March 2024 to get $3700! KEEP YOUR PAPERWORK AND TREAD LIGHTLY!

Excellent and professional service!

Updating this review, a month later. We were told by our sales associate, Christian, that we would be receiving a $250 gift card after our purchase. We have been waiting for this, and were apparently "ghosted" by him after sending 3 separate emails that were not replied to. I went in last week in person to speak to someone in person regarding, because obviously we want the incentive we were promised after spending $4k on a couch here. I was met by the manager (DJ, or maybe EJ? Something with initials). He said he would assure to reach out to Christian, and he believes we were told the incorrect information about the gift card and may not be eligible. How disappointing...... especially since we had been told we would be receiving this. I was told that the manager would reach out to me with an answer shortly, and provided both my email & phone number. Over a week and still no response. NOW I see why this place has such bad reviews.....

The experience purchasing my sectional was great. But I was misinformed about my delivery date. Instead of just a couple weeks, it’s turning out to be a couple of months. Would have gone somewhere else if o had known that. Tried calling and emailing the sales associate with no response. Very disappointed.

Awesome service

Wonderful customer service 👏 Dash was amazing

Very good service ! Good prices and excellent attention from John

We bought two sofas at a very good price! The service at the store was excellent, also the delivery crew was amazing! We always trust Ashey Furniture for good quality and service! A 100% we recommend!

(Translated by Google) Excellent attention, thank you (Original) Excelente atención, Gracias

The furniture is Trash. Some of the lowest materials and the worst quality. I bought a couch set and a bedroom set and not even a year later it’s breaking down. The couch cushion stitching is very bad and doesn’t last. I bought a warranty and now they’re saying it’s wear and tear. I barely use the couch and it’s mostly an accent on the living room. Don’t Buy Here !!!

The salesman that helped me was very polite a nice and did a good job

Very competent and friendly salesman.

Friendly and professional.

My husband and I spent some weeks visiting all furniture store in Miami because We are moving to a brand new house. When We meet Leo and Cuquie in Ashley Store We stoped our hunting. Those guys helped us to find every single things We needed for our new home, starting for a mattress until a single counter chair. See you soon guys I need one more counter chair.

Had a great experience shopping for our new dining room table. Sales associate Vlova was very pleasant and helpful. Gave us the space and time we needed to decide on which table we wanted without rushing us or pressuring us like usual sales people do. Will def come back here again to purchase more furniture in the future. Make sure you ask for Vlova to help you!

John Imbastari was very patient and helpful the experience was great thank you

Great customer service provided by Vabal.

Very informative and knowledgeable. He made my decision making process smooth and I’m very happy with my choices.. He went above and beyond !Thank you Mike⭐️⭐️⭐️

Dianna and I were overly thrilled with our "home professionals" yesterday at our Ashley store. Both Tatiana and Luis went out of their way to make sure we understood our options and that we made the right selection for our needs. They could not have been more helpful or more on point. They were excellent listeners and made sure they understood our wants and needs. So nice to do business with these folks and enjoy a selection that did not overwhelm us and yet we felt we missed nothing.

Cookie was the best! Very informative, helpful and patient. This store is very clean and has a lot of options!

(Translated by Google) Very good, very good service (Original) Buenísimo, muy buena atención

I went to Ashley Furniture to find a recliner and was pleased with the experience. Thanks.

Great place to buy good furniture. Joshua was very helpful and knowledgeable about the choices, easily recommending alternatives to help us find what we wanted at an economical price. Would definitely return for my furniture requirements.

Our visit Ashley Store was a good experience! Luis, the team member who helped us was extremely helpful and answered our questions. Best of all, pieces were available, total amounts explained and we were on our way within an hour or two Thank you!

(Translated by Google) Excellent (Original) Excelente

Terrible customer service, didn't honor their website promotions and poor furniture quality in the Kevin Charles collection. After a very bad experience with both the Dania Pointe and Ft. Lauderdale stores, we purchased over $5,500. sofa set. Not even 2 months in, the cushions were sinking (so much so that it's hard to get up)in both the loveseat and sofa. We immediately filed a claim, their professional came out, took pictures and agreed that Yes the furniture looks like it's old and agreed with us. A week later we contacted their warranty claims dept. to inquire on the status of the claim. they said that the professional stated that it was 'normal wear and tear" and that they will not warranty the furniture. They are a scam.

Great Store. Parking was easy and things were nicely spaced out and easy to see. The staff was especially helpful. They asked if you needed help but we’re not hanging all over you. I appreciate they gave me space to look around but we’re close enough if I had any questions. Definitely would go back again. Joshua was a salesman that worked with me and I appreciate all of his help.

our sales rep Vlova zephir was awesome!! answered all our questions, took the time showing us and demonstrated the usage of the item we purchased as well as an amazing personality!!! 🤙🏼🤙🏼

(Translated by Google) Very good place to shop for your home, very good quality furniture, great financing and very friendly and professional sellers. Thank you Ashley Furniture. (Original) Muy buen lugar para hacer las compras para el hogar, muy buena calidad en los muebles, el financiamiento genial y los vendedores muy amables y profesionales. Gracias Ashley Furniture.

Dachena was great!! Had a fabulous experience super smooth. We will be back for more furniture in the future. Thank you!!

Amazing costumer services

The staff is very professional. I was very impressed with the service and their knowledge of the products.

Very nice,clean and quiet. The staff are friendly and very knowledgeable.

It was perfect

We got what we're looking for and the price was excellent. Thanks

They had a variety of options and the sales associate were very nice and knowledgeable.

Excellent customer service. Staff was amazing especially Josh. Would recommend him anytime

Excellent customer service. Josh was excellent. He went above and beyond and to help us find exactly what we needed and way more than that. Will definitely be back Even told his manager he deserved a raised and we hope he gets it.

Prompt, professional and courteous

Great service professional team, experience was amazing and selection of beautiful furniture

Went in and got what I wanted and needed. They have a great selection of furniture. Ask for Dachena! She was very helpful and her suggestions made my shopping trip a lot easier.

John was amazing , not a super pushy salesman that you often find. He was informative, personable and a pleasure to work with

Excelent customer service !!!

The costumer service is excelent!!!

City furniture has terrible customer service. You better pray that what you purchase in-store works perfectly in your home because unlike an online purchase there is no return or exchange. Even if you would like to exchange for a more expensive item. My advice is to purchase online so you can have a chance to see it in your space. I'm stuck with a 4K sectional that doesn't work well in our living room. I will no longer purchase in-store.Thank you Caitlin! Your team did come through for me and I was allowed the exchange. However the restocking fee was astronomical. I appreciate your help and look forward to our new sectional fitting our space perfectly!

The store had a great selection. Our salesperson Cookie, was professional and efficient. I found the living room furniture perfect for my new space and left extremely happy. Definitely ask for Cookie!

Awesome customer service!

(Translated by Google) Very good attention from the staff that attended us, Osvaldo Torres and Tatiana, very pleased. (Original) Muy buena atención sobre el personal que nos atendió Osvaldo torres y Tatiana vivas muy complacida

(Translated by Google) Good service, excellent quality (Original) Buena atención, exelente calidad

Good furniture At a good price.

The sale person was patient and professional

Great customer service. I am very happy with my purchase.

I had a great experience here. My family was warmly welcomed by Tatiana, who listened to what we were looking for and started showing me around. We were then helped out by John since Tatiana had to step away, and John was fantastic. He allowed us to pick out different sectionals that we wanted to look at and was very patient throughout the process. He introduced us to Karla, who would be able to help out when he stepped away momentarily, and she was great at providing additional input to ease the decision-making process. John soon came back and was so helpful and honest when providing his input and when the purchase was being made. He didn't add unnecessary items to the sale and continued to answer any questions and concerns. I'd recommend this store and theses staff member to anyone shopping for furniture.

City Furniture advertised in store promotion event...apply for a store credit card and upon approval use the card towards a purchase of $1999 and after 90Days receive a $250 statement credit.After 90 days passed and the balance was paid in full city furniture failed to issue the credit.After filing a dispute with credit card company and a complaint with the Florida Better Business Bureau city furniture continues to NOT correct the issue and refuses to issue the credit as ADVERTISED....CLEARLY CITY FURNITURE SALES PRACTICES ARE DISHONEST AND MISSLEADNING TO THE CONSUMER

Ashley Agent Vlova’s expertise & professionalism exceeded My Expectations & added value to My Experience! She answered all of questions & concerns & helped Me to make the most valuable decision with My order.

Thank you so much Ashley we give me good job

I just recently moved from NY to Boca. I was unable to get anyone at City Furniture in Boca to pick up a phone so I called the Fort Lauderdale location. I dealt with an extremely incompetent salesperson named, Assunta (Susa) Trunick. I have a mile-long paper trail of text messages to prove how incompetent! I ordered a dining room table, six chairs, two nightstands, a desk and a WHITE desk chair. What I received was quite different! Assunta informed me that the TOP from my desk was on backorder (I was ok with that) On December 13, 2023, the dining room table was delivered with NO TOP, the desk came with no metal bars to hang folders and the locks do not lock. The WHITE chair was BEIGE. I was informed I had to wait until mid January to get the backordered top to my dining room table. I refused the table, chairs and desk chair and it has been an absolute nightmare since!I told City Furniture I wanted nothing further to do with them and cancelled/refused the dining room table and they continue to email me informing me that the top to my dining room table will be delivered this week. I will then have a dining room table with no base! IDIOTIC!I WILL NEVER SHOP AT CITY FURNITURE, EVER!

Extremely poor customer service and problem resolution. Salespeople knowingly lie abput delivery dates to get sale

While we initially had a good experience purchasing from the Ashley Store in Miami Gardens, things went wrong after we had paid in full for our new bed set. When purchasing the bed we were clear with the associate Cookie and her manager Carla about the need for the bed to be delivered in a specific time frame due to us not living here permanently. We were assured that even though only 1 was in stock that we would receive our delivery as scheduled and should there be an issue, that more of our item would be available the following week so we will not have any problems. Much to our surprise I received a call from Cookie the next day that the item is back ordered and we won't be able to receive it until after we are gone. We were offered to change for a different bed in stock of the same value, but the options were not as nice as the one we had paid for. The options were then to refund or pay for assembly as our renters can receive the bed when we are not here. We wanted to do a refund, but we paid cash and were only able to be given a cheque back. As Canadians we loose significantly on our dollar in such a scenario. Given this, we asked if the store could cover the cost of the assembly since it wasn't our fault that the item was not available and this risk had not been communicated to us, quite the opposite. After going back and forth and a discussion with Carmine, the General Manager, we agreed to pay for the assembly as we would loose too much money on the purchase of the bed in a refund scenario. While we paid for this service, we should not have had to as the store lied to us re: item availability. As a business owner, I am astonished that a multi million dollar organization such as Ashley Furniture can not do right by their customers when they are in the wrong. Employees are limited by company policies and there is no one you can talk to above store level other than customer service on the phone, which is essentially useless. I took the time to write this review, because unethical practices of big companies are not fair to consumers. I am updating this post that the company reached-out to me to make this situation right which is appreciated.

I would give a "O" if that was an option. City Furniture has the worst customer care policy every. We ordered a bed, supposedly 80 inches long, for my tall (6'4") son. It came 78 inches, which does not leave any room for his long legs. The measurements on all the ads, manufacturers info is 80 but they confirmed it is only 78. So we can not get our money back or return the item because we accepted it. It is still in the packaging (untouched). So now we are stuck with a bed that we can not use.Also, the delivery guy told my son to sleep sideways. WTFCity Furniture do better....

(Translated by Google) Excellent attention! Thank you for the advice and being able to make the purchase decision! Very satisfied. Thank you (Original) Excelente atención! Gracias por la asesoría y poder tomar la decisión de compra! Muy satisfechos. Gracias

Poor customer service that gives you incorrect information about credit returns. Salesforce were untruthful about returns and deliveries. Deliveries are piecemeal so when everything arrives 3months later you are unable to return furniture that doesn't fit.The value is poor for items purchased. DO NOT BUY FROM CITY FURNITURE UNLESS YOU WANT TO GET RIPPED OFF.

(Translated by Google) Very good experience when buying for the first time in this Ashley store!! The attention of Mr. Luis Torres is excellent! Very professional and very warm attention. My wife and I were very happy with the purchase! Very good quality! Thank you ! (Original) Muy buena experiencia al comprar por primera vez en esta tienda ashley !! La atención del señor Luis torres excelente ! Muy profesional y una atención muy cálida . Mi mujer y yo quedamos muy contentos con la compra ! Buenísima calidad ! Gracias !

Customer service was excellent.

(Translated by Google) Carla and Luis are definitely excellent professionals. Very accessible and patient, happy with my purchase! (Original) Definitivamente Carla y Luis son excelentes profesionales. Muy accesibles y pacientes, contenta con mi compra!

I had a great experience. I was able to get the credit increase that I needed in less than 5 minutes. Once that was done I did shopping. Now we are ready for Noche Buena.

Great service Friendly people

Cheap furniture and worthless warranties. We bought two matching rocker recliners, and both of the swivel bases broke within a year, and the back of one rocker broke as well. And, we paid additional for a warranty that they never honored!!! This place is horrible.

It's not even worth it to tell you what happened to me... you just have to know that the company does not care about its clients, they defend themselves against them as if it were an attack and have zero desire to resolve! The salespeople are aggressive, the manager rude, I can only highlight the customer , service people on the phone who do listen but cannot decide. terrible experience! very sad, disappointed

Great experience great service with Cookie.

We recently purchase a living room set at the Fort Lauderdale store. We've been having lots of problems with it. The set is falling apart. We've been asking the store to take it back so we can get a different model and yet, No help what so ever. We're very disappointed of the store. No one wants to take responsibility of the problem and worse, The store is not allow us to choose a different set. We also purchased the In Home Service. Its a total scam.!

On 10/20/23 when by the fort Lauderdale store as we were in the market for new sofa got help from one of the associates who was very knowledgeable and we were actually comfortable with our $4500.00 purchase the problem started when they advise that the product will not be delivered until 11/25/23 weren't happy about it but we know that stuff happens ok we requested that delivered be made in the am as no one will be home in the afternoon and also as ah certify for the long delivery time the day before delivery ww got text message that delivery was going to be pm now and no one will be home to accept the sofa reached out to the manager over there at the fort Lauderdale store to have this resolved and they promise they would and after much frustration dealing with different cust service personnel nothing was resolved finally got ah call from someone who was second and incharge at that store and they say new delivery was going to be 12//2/23 said ok as we were assure it would be done and on the day before the delivery we git ah call and was now told that products are on back order even though they were available the week before and through all of this was still expected to here from the general manager had promise to solve the issue and still waiting on that call don't know that ah well established company as city furniture would take better care of customer who is willing to spending there hard earn money

Our shopping experience was a great one!! The beautiful lady who name may start with a V(it’s a very unique name) greeted us and helped us out right away. We were shopping for a mattress for grandma & grandpa was in a hurry. I let her know that and we got right to the purchase. The experience was great and we love the bed!

Best service, would definitely come back for more deals. Had a great time with V and Titiana

The worst delivery service ever. The deliverers were very rude and a bit scary. They should be careful who they are sending to people's private residences. I will never buy anything from this company again.

(Translated by Google) Cookie the best of all, Thank you for such excellent service, 🔝🔝 happy with the dining room we bought! (Original) Cookie la mejor de todas, Gracias por tan excelente servicio, 🔝🔝 feliz con el comedor que compramos!

(Translated by Google) Wonderful first experience at Ashley Store, beautiful furniture but first of all a very friendly staff with careful attention, thank you guys for your attention, well deserved 5 stars!👍🫂 (Original) Maravillosa primera experiencia en Ashley Store, hermosos muebles pero de entrada un personal muy amable con una esmerada atención, gracias muchachos por su atención, bien merecidas 5 estrellas!👍🫂

Traditional style quality furniture and the sales person Cookie was professional, well informed, and so nice !

(Translated by Google) The seller, Mr. Luis, very kind and patient, thank you for your collaboration and attention.. ashely fueniture Palmeto.. (Original) El vendedor señor Luis muy amable y paciente gracias por su colaboración y atención.. ashely fueniture Palmeto..

Carla Fernández assisted me since the very beginning and was very knowledgeable of the product and financing tools available. Dachena also was also of great service and helped in finalizing the transaction. Overall a great experience!!

Vlova was so helpful! As soon as I walked in the door she was ready to show me around. I was able to get my dream couch. Extremely pleasant to work with, find Vlova if you need assistance she is the best!

Excellent customer service. The team work was amazing. When one person couldn’t find something another rep assisted. The sales Reps went above and beyond to assist me. I recommend visiting this Ashley HomeStore for your home needs.

Horrible store, horrible management, ignoring your calls where they lied to the customers about products just to sell it. John and Karla were the ones claiming that sleeper sectional is reversible where is not, now noone is taking responsabilities. Avoid this store, avoid John and avoid Karla. They even had a factory person coming onsite checking the sofa, where obviously was easy to figure out that is not reversible! It’s been a month now that I am dealing with them and customer service. They left me no other choice but to leave this comment and 1 star review. Shame on you.

I recently visited the CITY furniture located in fort lauderdale. A young woman named Dajah helped me. She was absolutely fantastic! She knew what she was doing and was very insightful. I would 10/10 recommend her to someone else.

Vlova was very helpful, excellent customer service, very ethic. I definitely recommend her to help you in your next furniture purchases. 🫶👌

Fake advertising! Supposed to get a $500 e-gift card with a purchase done , never received and they say i did!

Delivery guys were good , couch is super comfy , dressing mirror are woefully subpar as in cheaply built . Customer service is atrocious . Absolutely the worst . Sales people will lie and say anything to get you to buy and once you've bought they could care less . Customer service was shockingly unwilling to help showed absolutely no compassion . 3-hour window is actually an 8-hour window so just keep that in mind when they tell you you got to get within 3 hours . My window was 11:00 a.m. to 2:00 p.m. and I got my furniture at 7:00 p.m. I won't be a return customer .

I invested $10,000 and opted for the warranty. However, a year later when I attempted to make a claim, it was denied on the grounds that the issue was not covered. Overall, my experience has been disappointing, and I strongly advise against choosing this option and spending your money, as it does not prove to be worthwhile. The 1-3 year plan warranty appears to be a scam, so exercise caution and explore other alternatives.

Amazing!!!! Thank you for everything! The entire store was so welcoming and friendly and our salesperson Osvaldo (Luis) was absolutely incredible. He was so knowledgeable, helpful, and answered all our questions. Loved this experience and will definitely return!

AMAZING experience! Entire staff was very welcoming and helpful, our representative Osvaldo (Luis) made the experience so easy and enjoyable. He is very patient, very knowledgeable, and answered all our questions. Thank you so much and we are excited for our couch!

I love the North Miami Location . Joshua did an excellent job in handling our order . Very informative on the products also knowledgeable. He stayed committed to us in helping complete our order .

The customer service at City Furniture has deteriorated dramatically recently. I have bought all my furniture from them since moving five years ago. I just placed an order Nov 8. The first delivery date (today) was abruptly canceled by the company, which in itself is not great but understandable. How the company chose to handle the new delivery date is where I had a big problem. Throughout the ordeal, the company precipitated a series of disorganized missteps and internal company confusion that resulted in order cancellation by me moments ago. The general tone of the company has changed from maximum customer convenience to maximum company convenience, including new processes for delivery that are intensely bureaucratic and customer unfriendly. I'm taking my business elsewhere in future.

Went in just to get an idea of some looks for the renovation and redecorating of my home and ended up with a gorgeous living room set!!! Lots of great options and choices. We received Great Customer Sevice and informative mattress info from our awesome Sales Rep, John. The store manager Marcela was also wonderfully present, friendly and very helpful! This will be my go-to furniture store moving forward! Thanx!

Update: I emailed Kate from her reply. I really shouldn't take more of my life's energy for $240, but I'm curious if they can salvage this (stay tuned, the hundreds of other reviews should give none of us hope). I also forgot to mention my partner and I have spent over $7k at this store in the last year. It kills me, but then I remember, I never have to come here again, and Khryee is a disgusting human which is why she's stuck here. Gotta love Karma.Update:I never heard back from Kate from the City Furnitures reply. It really just hits home how shitty this company is. After spending multiple hours just trying to return pillows (read below it's ridiculous) Kate replied that I would have to respond to her within 24 hours to get the issue resolved, because apparently only the business manager responding to Google reviews can resolve anything... and she never got back to me, which was obviously expected at this point. Demanding short turnarounds everywhere and then don't even respond. NEVER GO HERE. They run you in circles and waste time to the point that it's criminal.

Great customer service !! Mr Foxworth was able to assist during the visit and took the time to walk us through the entire process, make suggestions and overall superb service. Will definitely shop here again - great selections.

Good prices! Good customer service!

She was able to answer all my questions. I like that.

When I stepped in the store, two young ladies greeted me which that was a plus for me then it was one particular item that I was looking for which I already went to two places to try to find a particular dining room, set the last dining room that I got from City Furniture was over 20 years ago. The dining room Said is still in a condition Quality but I went to City Furniture and couldn’t find what I was looking for this time so I stopped into Ashley and I found a nice wood that feels like great quality. I hope this table last me just as long as the one that I had before. Yes, it was a little bit pricey but the one that I got 20 years ago was also pricey it was like 1520 years ago and that was good quality so I vouch for City Furniture and Ashley because now City Furniture and Ashley‘s in one and I’m hoping the quality is just as good I really appreciate the young lady at Ashley on by the 826 for helping me

Everyone here is a very friendly and attentive. Cookie made us feel at home and made sure to follow up with us on great deals on the furniture that we wanted. I know in the future I am coming back to this store again for my furniture needs.

Their sales professional are extremely helpful and thoughtful - HOWEVER they're customer service is non existent (this is not an exaggeration you will listen to music until you get frustrated and hang up). I had a delivery scheduled, took off of work, and despite my sales representatives verbal, text, and email confirmation they cancelled my order the night before. Their solution: take off another day of work a week later and were not going to compensate you in any form for our mistakes. Completely unprofessional and for its 'Inflated prices GO SOMEWHERE ELSE!

Excellent place, very professional. Cookie helped me to find the best furnitures for my new house. I really recommend them. 5 stars!!!

Cookie was the best! And the store has great deals

very good service. Sales person was helpful not pushy and I liked that. I would definitely shop at this location again

A had the most pleasant sales person. She helped me with all my needs.

the sales people and service was very outstanding

Beautiful and Kind. She was amazing from the moment I walked in

Dachena was very good at explaining everything. Great saleswoman! Dachena thanks for your great customer service!

I really recomended thi place

I bought a mattress , adjustable bed and a bedroom set a few months back. I spent a decent sum of money in the store. Apparently money was owed back to me. So the company sent me a credit for $40 and they gave me 30 days to use the credit. 1) I wasn't aware that there was a 30 day limit on the credit. That was my oversight, and I admit that, and I didn't figure that out until I went into the store to try to redeem the credit about 45 days later . 2) The reason that I waited to redeem the credit was that I knew that there was nothing in the store to be purchased for $40; so I waited until I needed another item big ticket item and I would go in and add the $40 to my final purchase (about 45 days later). MY ISSUE WITH ASHLEY FURNITURE. 30 days or 45 days later, it's still my money and my credit. I went into the store, prepared to spend much much more than $40 and no one would honor my credit?? Looking back at my account, I've been a relatively loyal customer and spent a decent amount of money in the store over the years. because I didn't rush into the store the moment the credit came into the mail; it's no good? I was asked if I would like to purchase my item anyway even though the credit would not be honored. I declined based on principal. Ashley Furniture would not release (they get to keep) my money that I had in a credit form, but they expected for me to spend more in their store? No thank you. I think some of the customer service protocols needs revamping. Because they didn't want to honor a $40 credit they missed out on a much larger sale. Make it make sense.

Never again! Buyer beware. We purchased sheets, multiple duvet covers, pillows and their duvet. When I took the duvet out of the bag it felt crunchy so I looked to see what it was and it was not a down comforter as we were told it was. It contains 50% FEATHERS! for $200 are you kidding me? A few days later we had time to go back to return it and because it was more than 3 days they would not take it back nor would they even give us a credit. Who has a 3 day return policy?? Our son is allergic to feathers and now im stuck with this crunchy "duvet"! We just purchased a house and are about to furnish it ... we will not be going to City Furniture with this type of service.

Great service!

(Translated by Google) Cookie and Karla were very nice. They helped us a lot (Original) Cookie y Karla fueron muy amables.Nos ayudaron mucho

Dachena was amazing!!! She took her time, and knew exactly what we were looking for and helped us find the perfect bedroom set!! Thank you!!

Not a good variety of what I was looking to purchase. I was forced to select what I saw. I had a reimbursement voucher from a maintenance plan that I did not use. I was expecting a cash reimbursement, instead they issued a store voucher with an expiration date that had to be redeem at a Ashley Furniture store. I waited until the final day, I did not want to drive to my Davie location. My mistake, leaving me to pick something at this location.

This store, company and corporate turned what is supposed to be one of the most exciting times in my life, decorating and furnishing my new home, one of the most horrific experiences yet. They deliberately deliver you furniture you did not choose, in hopes that you will keep it, because they make returning it so much worse. They deliver you furniture that was returned and broken, although you paid for brand new furniture and no they NEVER exchanged it, although they promised to. They never delivered my son's dresser mirror and addition to it being the wrong furniture. They NEVER fixed my daughter's dresser and that was only a few issues out of many, from just the purchases of my kids bedroom sets. I decided not to even order my bedroom, living room, dining room, and other furnishings from there. I was depressed, I experienced extreme anxiety, and after almost a year of no corrections, I still don't want the furniture I paid for. I will never shop here and I beg everyone I know to never shop here as well.

Great customer services, sale person and manager of the store very nice and helpful. They help us to choose the the right furniture for our future home. They gave us good decore advises.

The employees at this location were so helpful and friendly. They were never pushy at all, like in other furniture stores. Luis helped us find the right couches and made things so easy and smooth. He helped us find the perfect financing plan.

Great experience and great customer service by larisa and the manager Carla

There was no pressure to buy. They showed what the had available and remained professional.

Very helpful and friendly staff. I had a good experience at this store.

Great experience

There was some misunderstanding about the promotion but everything was resolved. I am happy with the deal

Our experience with City Furniture was phantastic, from the time we accessed the store website to the time we received our 8 beautiful chairs. The selection was huge with every type of dining chairs imaginable, placing the order was very simple and friendly. City Furniture delivered the chairs within 3 days. The delivery personnel was courteous and helpful, the chairs were placed at the correct spots and the packing material carried away by the crew. Fantastic service from beginning to end, highly recommend City Furniture for all you furniture needs.

Cookie Ramos was very nice and polite and also honest about the terms and conditions of the product she was selling and I really appreciate that . I highly recommend her as your sales agent .Thanks

(Translated by Google) Definitely excellent place. Ask about Larisa, she helped me with everything I needed. He gave me very good advice and both Larisa and the manager went above and beyond to help me! (Original) Definitivamente excelente local. Pregunten por Larisa, ella me ayudo en todo lo que necesitaba. Me dio muy buenos consejos y tanto Larisa como la manager fueron above and beyond para ayudarme!

(Translated by Google) After walking around several places for days, we have found in Ashley the right place to furnish our apartment... a balanced and beautiful set... in particular, thank Larisa and Carla for their professionalism (and patience)... a fruitful day that we hope is the beginning of a long journey! Thanks Ashley! (Original) Después de andar por varios lugares por días, hemos encontrado en Ashley el sitio indicado para amueblar nuestro apartamento... un conjunto balanceado y bello... en particular, agradecer a Larisa y Carla por su profesionalidad (y paciencia) ... una fructífera jornada que esperemos sea el comienzo de una larga travesía! Gracias Ashley!

Maria was great. She was patient, honest and helpful..A great experience.

I went to city furniture on Monday. And was unhappy with the treatment. I received to go to Ashley today Tuesday and was extremely surprised on how professional, polite and just Great treatment I received. I wholeheartedly recommend Ashley furniture to anybody who is a regular customer of city furniture. Ashley furniture staff will make you feel like a family member. They went Above and beyond to Make me feel comfortable and Helped me with every question I had.

(Translated by Google) Excellent attention from John (Original) Excelente atención de John

What a great time. Go figure while looking at furniture.

The sales rep was very attentive and seemed to understand my decision.

Susy is a great sales associate. I ordered two night stands (Nantucket) and the Calabasas Bed. She always responds to questions I have and has really went above and beyond to make sure I get my bed in a timely manner since it's on backorder. I would recommend Susy to all of my friends and family. Also these nightstands are very sturdy and timeless.

I just receive the Sloane Light Gray Uph Shelter Bed and I love it! The process was seamless from purchase to delivery and the bed looks great in my room. You also can't be the incredible value. Thank you CITY Furniture!

Excellent selection for home! It was my first time shopping at this location and the displays are set up perfectly to scan around for your taste, style and colors. I only had to walk around once, and my initial salesperson helped me purchase quickly and efficiently. I picked my merchandise up at their warehouse on my way home and it only took 15 minutes. I will go back and shop again.

Great customer service

My visit to Ashley Home Store was one of pure pleasure. I was greeted by friendly and professional staff. I would recommend this location to all my family and friends!

Wonderful

Excellent service, friendly staff, excellent prices great deals, good location .

Gabriel was so amazing. I already knew what I wanted but he still gave me many options to choose from to assist me with the buying process. My experience was awesome; he was so kind and patient. I appreciate all your help. Thank you so much!!

If I can give 0 stars I would. Save your breath and don’t buy from here. Delivery dates are not promised, furniture doesn’t show up on the truck, you end up doing the job yourself and when you ask for compensation, they offer you a $25 gift card. Garbage customer service and over priced furniture. Do yourself a favor and shop at their competitors next door. UPDATE. They have yet to respond to my email after requesting to contact them so they can “ jump into action and fix this for me.” fake customer service putting on a front on Google so customers will think they will actually try and remedy the situation. THEY HAVE NOT!

John the sales associate was wonderful. He was knowledgeable about everything I asked. He made the furniture process quick. He was hounding us like sometimes sales men do. Thanks John

Great personality and very gracious

Grace, associate that assisted me, was knowledgeable & courteous. She patiently showed possibilities available according to my needs, found the right pieces and arrange for deliveries. Very pleased with Grace’s service.

Very knowledgeable floor salesman.

We arrived at the store for the first time every and was greeted with the warmest friendliest smile. Josh Foxworth was patient, knowledgeable and honest. He and his manager were an awesome team. We really appreciated doing business with them.

Josh was fantastic. Very thorough , attentive and friendly. Overall a great shopping experience.

My husband and I were recently married, joining two households . We decided to shop for a living room set that we both liked. We found it at City Furniture! Charlotte Amy at the Altamonte location was so patient and helpful. She answered every question we had. She was very honest and knowledgeable about the products. She didn't rush or push us into any direction. She wanted to make sure we were comfortable and happy with our selection. We were very happy with our new living room! The Redgate's

Friendly, knowledgeable staff. Extremely helpful but no pressure.

Great experience! Grace was our Sales Associate and she was very professional, not pushy, knows her product and most importantly her showroom. I love to shop and in the last couple of weeks my husband and I have made several purchases and definitely wishes we made our first stop at Ashley, would have purchased everything with Grace and saved myself so many headaches. We have other items needed and will definitely buy all our furniture needs from her and highly recommend and plan to refer to Grace. Grace, is what you want to keep, amazing asset! Upon pleased customer👋

A very nice place. The super attentive and very professional saleswoman

Had an excellent experience my sales rep was extremely helpful and efficient

Loved our experience! Went in to get a sofa bed for our guest room and the sales rep Josh made our shopping a friend pleasure. Highly recommend and can’t wait to see how the sofa bed looks in our guest room.

Recently visited the Ashley store and everyone there was super nice and helpful. Definitely would recommend to visit your local Ashley furniture store.

Very friendly I will be happy to return nice attitude.

Great customer service, THE BEST!!!

Joshua was awesome! So helpful ☺️

We came here looking for a living room set. We found one and ordered it, it should be delivered to us soon. Luis was the representative who helped us out this day. They really have nice furniture at the Ashley Store.

John Imbastari was very helpful in assisting us to find a sofa that would fit our particular needs within our price range.

Calvin was a great guest

Our sales representative John Imbastari was knowledgeable, courteous and friendly. We highly recommend shopping at Ashley Store.

Great store , got my couch, fast, professional, and a great price. The representative Gabriel, in the store was amazing with helping with every single step and delivery.

Nice advisors, they are very helpful. I didn't think I would purchase, but they are so kind, I did my purchase. Recommended place for your furniture.

Professional staff. Dachena help me we all I was looking for.

We went shopping for furniture a total of 3 days between Miami and Broward stores.. some good experiences and some really bad ones (rana furniture the worst)… we decided to go with Gabriel at Ashleys’s in Miami because of the entire experience from walking into the store to the actual $ sale… and am so glad we did because of what we actually purchased which we love our new living room set and the experience in its entirety…

Very good!! Excellent attention from the seller and a lot of selection. I loved.

Everyone here is courteous, pleasant, and helpful! Luis, Josh, and Carla was awesome!

The staff was courteous and professional while making my search easy, I'd definitely recommend them to colleagues and friends. Ask for Josh thanks Ashley!

Sellers was very personal and friendly

From the moment we walked in we were greeted by friendly staff. Joshua took his time with us, gave us his professional opinion, was very friendly throughout. We had just been to two other furniture stores and he was the main reason we purchased at Ashley’s.

she is realy nice and friendly her name is Dachena.

It was good, disappointed what we purchased was not in stock but they do have it in the showroom. We won't be able to get the item until July, then we wanted to see if they could put a note saying customer is requesting item to be delivered July 3rd, they said couldn't do it either because they have to wait 'till the item comes in. So anyways we purchased anyways but have no idea when we'll get it. I just hope they follow through and call us when it comes in. It's a very nice showroom.

Very clean, very friendly and English speaking agents. Very nice experience

The sales agent and the store manager made it much easier for us to choose the furniture according to the specifications we wanted. They even helped us with the color combination of the different pieces. Highly recommended to visit this location.

Great costumer service and items good quality. Just the way my wife and I like the furniture for our home. Thank you

KY was super attentive and responded to our request to see couches that suited our specific needs. Her knowledge of the showroom floor and store inventory was impressive. She also assisted us in purchasing a new bed. I live in the Florida Keys and I will drive to this location specifically to do business because of my fabulous experience as a customer!! Thank you!!

They don't answer the phone...ever. The lazy manager on duty couldn't be bothered to stand up from his perch to discuss a problem we had with our bed. When our bed frame and headboard were set up and there were large spaces on both sides and the adjustable bed couldn't lift up without pulling the headboard up, the delivery person said "we'll that's just the way there are and you have to rig it". He didn't offer to take it back because it was wrong. When we reached out to the The "customer service" department- they've been told to say NO to any and all returns regardless of the reason. They said it fit an adjustable king bed and it didn't. Our sales rep David was really great. The rest of the staff and off site "no" customer service line are worthless. Lesson learned. Don't shop at city furniture!

Excellent service, nice people, and good environment, prices are really not higher as I thought, so I made good business

Joshua was there to assist without any high pressure to make a sale. He made the furniture purchase venture smooth.

John was extremely helpful. He took the time to explain everything I needed and tour the store and beautiful pieces there. It was a pleasure to have been helped by him. -Daniela

Grace took care of us to find the correct bed. She greeted us at the entrance and stayed with us until a decision was made. She was pleasant, knowledgeable, and very helpful. Thanks for a great furniture shopping experience.

DO NOT go to this Ashley Furniture. I had great experiences with them back in California, but when I moved to Aventura it was a nightmare 1) When we went into the store and finalized what we wanted the experience was like out of a used car dealership. They kept us there for hours trying to force sell things we wanted to get off Amazon that we DID NOT want. 2) They delivery process (not the movers) was a nightmare. The shipped most of the items on the first delivery, but forgot a major couch pillow. They sent me the couch pillow in the mail, but did not give enough stuffing. 3) To get the couch pillow resolved took 20 days past the second delivery. I recommend you go to another store or order off Amazon!

Excellent customer service

Just went there on Saturday, 4/30. Walked into store. No one greeted me. They were sitting in showroom talking and laughing. I walked slowly all over store and while a saleswoman made eye contact, she didn't approach me. I walked out of store and no one said bye or anything. I will say this, i was super shocked that because of the lack of attention being so bad, a woman with a totebag walked around stealing small stuff and i saw her walk out of the store with an eerie calmness to her. Since they didn't care, I didn't either and said nothing, walking out 5 minutes later. I'd say I'll never shop here again but, it's the nasty attitude toward life in general anywhere in miami. Glad I'm moving upstate where ppl are ppl and not careless genetic sacs.

Great staff and furniture! I had an amazing experience and a great price with a great finance option!

Alek was amazing. He really took his time and was patience with us. He made sure we got the best deal and was not pushy at all! Highly recommend him if you visit.

Okay in molm. Msm oks KS KS KS KS no m LMK mm MO no m LMK om km km know MO ĺ LMK

Great experience overall and amazing customer service

Friendly staff

Excellent service

My GF and I had the BEST absolute great experience with Alek. He was very patient (my girl took forever to pick) with us. Made the whole experience fun and not pushy like other furniture stores. Forreal give my man a raise or a promotion. 10/10

My mother and I shopped here for our couches. We each bought couches with the help of Gretel and Luis. I was all over the place, I didn’t know what I wanted but They were extremely patient with us. They were very professional and friendly. Easy to talk to and helped us get out couches. Process was smooth and no issues at all. Definitely recommend shopping here!

My salesman John I. was great. He helped my select the right pieces and was helpful knowledgeable and friendly through out the process. Had an issue, however, with picking up the furniture. I went to the warehouse the next week to get the items but they were having computer issues and were not able to retrieve my items right away. I had hired a moving service and took time off from work to make it happen only to hear the bad news. Had to wait an hour and pay for that extra time for movers waiting. Ruined an otherwise great experience

The staff at this location was very helpful and friendly. They made us feel appreciated as customers and made sure we got the best value for our purchase.

Very good store , ( NMB) also very good service, thank you Khy , the manager and Joshua for helping me .

Excellent customer service! Great team effort

My experience with Ashley Furniture went great, I loved what I purchased

John the sales associate was easy to deal with. Store has a great selection.

Staff was extremely friendly and helpful. I personally loved Genesis she was so pleasant and kind. Her recommendations to try financing was helpful and also worked out well for me. Definitely will be returning for more purchases.

Five 🌟 service 😊. Truly an amazing experience at the North Miami Beach location. Outstanding Customer Service. As soon as we walked in we were welcomed by the locations General Manager. She and her team were very kind, and knowledgeable, they explained multiple financing options to help us get what we were looking for. Absolutely and amazing experience and a real blessing. Thank you. Thank you.

very profesional staff good quality forniture and best price .thank you

Great experience 👍

Great customer service.

Professional & efficient

Great customer service! I loved it!

Very good attentinon to the public!

After shopping around and getting some good assistance by sales associate grace I found that Ashley had the best deals for good quality furniture I look forward to my new bedroom furniture.

Very pleased with the service here

(Translated by Google) Very kind genesis the seller (Original) Muy amables génesis la vendedora

Wonderful experience Luis and Gigi were absolutely lovely and great help looking for my husband's n I new King size bed

Very friendly and patient

Plenty of selections and Very good experience with Joshua . He was very patient and helpful

gensis was helpful and place was clean, staff was amazing

Everyone was very cordial. As soon as I walked in, I was greeted and helped throughout my entire process. I ended up purchasing a bedroom set!

Excellent service from Joshua and Khyree. Both are very knowledgeable in their field and are kind and helpful. Joshua was very good at answering my questions and Khyree made certain my needs were met.

(Translated by Google) I bought in that store and the furniture arrived broken in poor condition and they did not want to give me the money back and I still had to pay the difference for another piece of furniture. Terrible service and they steal your money. (Original) Compre en esa tienda y los muebles me llegaron rotos malas condiciones y no quisieron darme el dinero para atras y todavia tuve que pagar la diferencia por otro mueble. Pesima atencion y te roban tu dinero .

I stopped by the store after work to purchase a bedroom set I saw online. I had a lot of questions before I made my actually purchase. My sales rep Joshua was very knowledgeable, polite and had a lot of patience with me. He answered all my questions and assisted with selecting the items I wanted the most. The entire staff at this store have Great customer service skills, Gabriel and Kai(store manager) were just as exceptional. The prices on their furniture were very affordable and good quality items. I had a great shopping experience at this location. I highly recommend this store to everyone and will certainly be back to purchase more furniture.

I had a wonderful time today at Ashley‘s today is February 6, 2023 and I had a most wonderful time after work. They helped me the customer service Alec he was amazing. I went to buy one item and I wanna buy wow like about 12 items. Alec is amazing. Thank you so much Alex. I appreciate everything you’ve done for me today and in the near future.

We bought a bed a week ago and I chose the same model that was displayed in the store with storage underneath. When the delivery came it came without this. So we called the sales person and she tried to talk herself out by saying we asked for this model knowingly that the selling point was the storage underneath this a complete scam!

I recommend Ashley because of the friendly and knowledgeable nature of the staff and most importantly the patience. I had the pleasure of working with Grace and she was awesome. My plans are to revisit them in the very near future.

The salesman was very pleasant, he found what were looking for and we were in and out in a flash. Great customer service.

Gabriel was very helpful direct to the point on what I was looking for and very profecional

Delivered my furniture without calling to confirm if anyone would be available at the residence. So now they don't want to install or pickup their furniture. Don't buy anything from these people customer service is a joke been waiting on supervisor forn2 days. Return policy is for accessories only there's no return policy on furniture.

Both Ashley and City Furniture are the worst place to buy Furniture or MATTRESSES .. The customer service it's terrible, they make mistakes and the customers are the ones paying for it.. I will never give my money to them again.. I bought a mattress which by the way the kill to sell u a mattress, they set up the wrong boxspring, and then they'll apologize to u but don't give u options to fix the problem.. They will say " oh we're sorry for the inconvenient, but u can not cancel the order and u have to wait more time to get it fixed" ridiculous...

The lady taking my husband order made a mistake and they refused to fix it. There solution was "keep it or pay $200 extra to get the one you actually ordered". This company's policies are absurd. They are a franchise own by city furniture and they do not care about the clients, just selling even if it's lying.

I purchased $9000+ in bedroom furniture on Nov 17th and as of today I have not received all of it and have boxes of pieces of furniture in my bedroom.

Marcos was very knowledgeable patient and pleasant to deal with 🙂

I am a first time, completely pleased customer. Stunning selection, knowledgeable associates, and superior customer service. Kudos Joshua Foxmore (hope I got his last name right) and Ashley Furniture. Thank you!

Everyone was very friendly and eager to help. Brenda was very informative on showing us the different types of mattresses.

Very good service. Josh was our sales associate and was very helpful and listened to what we were looking for. But be careful with their return policy !

Manager is very rude and respectful

Ashley is the best; providing good quality and good customer service 👏 .

The service we received today from Luis was great. He was very patient and informative. Very nice and outstanding customer service. We left with a purchase considering we only came to look around. Thank you

Great service and the best deals

This is a first time I went to visit Ashley furniture I fail in love with welcome from John I had to purchase a nice table from him, John was very nice guy for Ashley store, he knows how to convince customers the prices were very affordable.

I walked into the store with no one greeting me nor asking me if I needed help. Maybe because the place is so big, they did not see me come in, anyway....I found the furniture here to be on the lower price point as compared to many other ones on Federal.I saw some sectionals under $1,000 here....as well as some other ones for higher prices. I was not crazy about any of the sectionals, most of them looked very boxy, not very impressed.......so I did not spend much time here.

Very quick and easy

sinceramente todo...la atención al cliente y el respeto a su espacio.. muy profesional muchas gracias por todo

my sales person marcos was amazing!! him and the management team made me feel very welcome.

So I bought a sleeper sofa for a total of 3000 dollars instead of 1400 because the payment plan was about 450 for 3 months without interest rate which was kinda expensive or 250 for a year with interest rate of 100% but 250 a month is more in my budget but very high interest rate. Also the process took a long time at the store and about the delivery it was fast and the delivery guys were nice except for in the end I didn't had a tip for them and after they left there was a mysterious scratch on the side of my car which wasn't there before, so.. be sure to tip the delivery guys.

(Translated by Google) I wouldn't even give them one star. Bad quality, bad service, and never seen before, they don't send you what you buy👎👎 (Original) Ni una estrella les daria. Mala calidad, mal servicio, y lo nunca visto, no te envian lo q compras👎👎

Great experience and friendly customer service.

I will never return to this store. I walked in and had the whole front of the store to myself. Not one salesperson approached me. I saw several people sitting in the middle of the store. No one asked if they could help me. If I could give less than one star, that would be my rating.

Excellent costumer care.

The music videos that are displayed on TV screens throughout the store are incredibly inappropriate.

My experience was absolutely amazing. I didn't feel obligated or forced to purchase anything. The associate, Brenda... was so kind, welcoming, patient with me. She made sure I understood every aspect of what was going on and helped me make the best choice for myself.

Horrible customer service. Purchased a tempur-pedic LUXEbreeze firm tried to exchange for a softer . Tried to find a resolution but was informed that they do not honor the 90 day trial period. Always ask the right questions. And as for the representatives it’s not what you say it’s how you say it. Lack of customer service! Never shop there again!

Great place. Met the best salesman Marcos who helped us find exactly what we were looking for

Excellent service my sales agent

Love this place and the employees are even better. We just moved to our new house and bought all our furniture from Ashley. Shout out to Joshua and Gabriel. Excellent!

I am very pleased with the amazing treatment I received and I found what I was looking for with the professional help of Marcos. I recommend 100%.

Very knowledgeable and professional Mr. Foxworth

Josh was great ,no hassle no pressure.

Osvaldo is the best

The purchasing process was very easy. Genesis is fantastic has a lot of patience and is very informative.

When you walk in the door, receive a warm welcome and help to find exactly what you are looking for. No pressure just kindness. Yes I would recommend your Store, Gabriel Pecorari to share his expertise on products and sales! I’m a happy customer.

Muy buena atención lo mismo de Marcos que de Titi bendiciones y lo mejor para ellos excelentísimas personas

Amazing world class service. Great detail to my specific needs which resulted in finding the perfect piece suited for my specifications. The delivery was flawless. They came right at the time they designated within the three hour window. Drivers were polite and dropped the furniture and all we needed to do was take it in and now it looks beautiful!. Great place to shop 👌

Clean and inviting! Gabriel was a great salesman with a lot of patience! Came back to the store and missed the name of the salesman that attended my dad and I, however, his work ethic was amazing. I believe he is training for management- it’s all I can remember. Love this place!

great floor manager

Joshua was amazing he made the process very easy

Great Experience with Marcus Peon. He was extremely pleasant and patient with us and provided the Best Service. It was a pleasure shopping at Ashley Furniture!!!!!

I will recommend Ashley home store to all my friends and family. Gabriel Pecorari, was a very professional sales person, he answered all my questions and never rushed my to buy something.

Awesome team Marco ,Gabriel,Genesis a lot a patience with me I’m very satisfied Thank you Ashley team for your 110 Percent attention 😘

(Translated by Google) Excellent (Original) Excelente

(Translated by Google) Very good attention from Tiery and a very good price for what we were looking for (Original) Muy buena atención de parte de Tiery y muy buen precio en lo que buscabamos

la atención es muy buena. Tiery fue sumamente amable y nos guió muy bien hacia lo que buscábamos. entendió nuestra necesidad y nos ayudó en la elección de nuestro sofá.

Professional, Courteous, Patience and very easy to talk to.

Very good customer service. Joshes was helpful with our purchase. He answered all of our questions and was not pushy at all. He was excellent sales person. I highly recommend him if you are looking for furniture at Ashley’s furniture.

Our experience at the Ashley Furniture Store was great, the sales associate Genesis was a great help. When went to browse and she gave us a print out of all the items we browsed and prompt us to come back to purchase the sectional we wanted.

At store service was phenomenal! TEIRYI was excellent, accomodating and most importantly, patient.

John Imbastari , the salesman was super awesome , courteous and helpful. Never felt the pressure that I had to buy anything but instead he was very patient and knowledgeable with ideas for decoration. He even talked to me about the SALE they were going to have 3 days later and helped me to push my order for those days. Once again thank you John

Very nice place and are sales associate genesis was amazing.

(Translated by Google) No one has given us an answer yet, they set a date, no one notified us. We lost days of work and we are still waiting for the furniture and for someone to give us a solution. We made a $3,500 purchase and it was paid in full. The purchase was in February and I am still waiting for someone to contact me May 2022 (Original) Nadie nos ha dado una respuesta aun , fijaron una fecha , nadie nos aviso. Perdimos días de trabajo y aún seguimos esperando los muebles y que alguien nos dé alguna solución. Hicimos una compra de 3500 dólares y se pago en su totalidad . Fue el febrero la compra y aún sigo esperando que alguien se contacte conmigo Mayo 2022

they are awesome , very good ate too whit the client and good services and prices!

If I could leave zero stars I would! I'm so disappointed with the quality and service I have received that I want to send my whole bed room set back and not have to deal with Ashley any longer. After waiting for 2 months for the delivery It came WRONG! They delivered it with a 9in box spring (after I had ordered the 2in one) and made it physically impossible for us to get on the bed. After calling they did not want to change it but after several days they finally agreed. I have to wait an other week for the delivery but my bed didn't event last that long! Two days after the original delivery my bed dropped in the middle of the night randomly to the floor and broke completely. Once again I had to call and be several hours on the phone because their customer service sucks. My sales rep would not return my calls I had to even email her. Once they send a team to fix my bed they noticed it was because it was assemble incorrectly with a missing piece. 2 days after that my bed started peeling. I haven't had this bed room set for more than a month and had already 3 claims with them. I want to return my furniture because clearly it was not made to last. I have stuff from Ikea assembled by me that has last longer. Before purchasing your furniture from here please do yourself the favor and go somewhere else, you will lose your money. I will be filing a consumer complain claim with Miami-Dade.

Emeling helped me today made it so easy to place my order and answered all my questions. Very friendly and nice to me and my daughter. It was a great experience I had today. After all the furniture stores I visited today I’m happy my search has come to an end!! I love my new sectional can’t wait for delivery 👏🏽😁❤️🙏🏽

The guy at Ashley furniture store was great name Marcus he really help me out on a deal that was great.

This was the worst furniture experience I've ever had! First was sold furniture that would not come on the time frame that I was promised, but a month later. Then there was a delay in canceling orders and had late payments for a couch that I canceled and wasn't ever delivered. On top of that the Miami Gardens location never answers the phone, thankfully the hialeah location did. So if you have to go to Ashley go to the Hialeah location!

Genesis was the best person that could’ve assisted my husband and I with picking out our dining room set, very sweet and knowledgeable friendly, wish i could bring her to my place of employment. She definitely needs a raise!!!!!!!

Had a very pleasant shopping experience. The salesman was very courteous and answered all questions. The store has a wide variety of merchandise, qood quality and prices. Will highly recommend.

Hi Genesis thank you so much for your professionalism, customer service, and patience. Thank you for making my sister dream come true.🥰

I needed furniture that was in stock. Ricardo showed me only what was available for immediate delivery. I got great furniture at a great price . Highly recommended!

My sales associate was great and very knowledgeable and knew exactly what I was looking for and took her time to help me.

Prices were skyrocketing! I see this rise in all business industries today.

I love the attention she gave us she gave us breathing room to look and what we want to buy she was really attentive to our needs and today Kinda she knew what we wanted and she let us explore if we wanted to stay there or explore other places we went back and we decided to shop there and buy our table and she was really understanding I like that

Friendly, knowledgable and polite staff from when I entered the building to when I left. Ralph was able to answer all my questions and quickly get me in and out. I’ll definitely be back in the future.

muy amable el vendedor Cabrera

Genesis at the North Miami Beach is awesome and very helpful.

Muy buena atención por parte del vendedor

(Translated by Google) The same as city furniture. They tell you a date and you change it 3 times, 3 months waiting for a table from M….. and the bank began to charge ahead of time. All a scam and lie. (Original) Lo mismo que city furniture. Te dicen una fecha y te la cambia 3 veces, 3 meses esperando una mesa de M….. y el banco empezó a cobrar antes de tiempo. Todo una estafa y mentira.

Oscar Cabrera made shopping easy and comfortable! What an amazing experience will be recommending this location and Oscar to anyone who needs furniture

This has been a nightmare dealing with customer service. I bought a dining table with four chairs on 01/10/2022. The sale guy was really nice and give me a few options. The purchase was easy and smooth. Delivery came really fast the same week on 01/13/2022. When I opened the box the top of the table was damaged on the corner really bad. The same day I filed a claim and next day the customer service reached out to me. The offered me a gift certificate for $200 if I was willing to keep the item which of course I completely disagree with the customer representative. The table was damaged and defective. The customer representative issued a new one after I requested to get a full refund of the purchase she states that the return policy won’t allow me to get a full refund because I bought the item from the store. I insisted again to get a full refund and she keeps telling me the same, so I agree with get a replacement of the same item. Mind you this the second order and guess what happened again , the table came defective and damaged almost in the same area. Here I go again submitting another claim and requesting a full refund. This time the representative was asking the same thing if I was willing to keep the item for a $200 gift certificate and again I said no, I would like to get a full refund. I paid almost $800 for that dining table and they offered me only $200, no ma’am. I am disputing the charge with my bank and I still have the item with box and everything on my living room, waiting to get solution.Today is 01/26/2022 and I still with no dinning table. I requested them to send someone to pick up the defective item and she told me that they need to send the same item again for the third time, I told her I did not want the item anymore because it will keep happening the same issue. It has been a nightmare dealing with this people. I bought all my other items from Rooms to Go and they were diligent with everything. Rooms to Go gave me a refund for a item that it was not delivered by mistake just because the item was not delivered on time and two days later the item was here. Never again buy anything from Ashley Furniture nor City Furniture. Stay away from them.

Great experience…. John was very courteous…. Smooth transaction.

The delivery guys were great as was the sales person at the store but my headboard was damaged mind, you I ordered this in mid October and had to wait till January to get it now they tell me that they don’t have another headboard in stock and I have to wait till 2/18 for it and they can’t set up my bed without the headboard . I spoke to customer service and all they could say was sorry they going to give me a loaner thing to put my mattress on and if not to choose something else that’s in stock like if this was a can of beans from Publix that I can just change brands with no issue, I paid over $3000 for my bedroom set , unbelievable so my bedroom is still a mess No compensation or anything. Never again I bought my dining room from Room to Go and it was delivered as promised. I will never buy from Ashley furniture again terrible customer service and not enough merchandise in stock.

The delivery guys were great as was the sales person at the store but my headboard was damaged mind, you I ordered this in mid October and had to wait till January to get it now they tell me that they don’t have another headboard in stock and I have to wait till 2/18 for it and they can’t set up my bed without the headboard . I spoke to customer service and all they could say was sorry they going to give me a loaner thing to put my mattress on and if not to choose something else that’s in stock like if this was a can of beans from Publix that I can just change brands with no issue, I paid over $3000 for my bedroom set , unbelievable so my bedroom is still a mess No compensation or anything. Never again I bought my dining room from Room to Go and it was delivered as promised. I will never buy from Ashley furniture again terrible customer service and not enough merchandise in stock.

Best place to buy everything you need for your new home🥰😇

The worst customer service, over promised under delivered sales person really wanted the sale promising the item were in stock. WRONG WRONG Delivery was set the truck arrived with the dresser, night stands and bed frame without the headboard and however the slabs to hold the mattress were not included. Excuses were lame. Sales person was called he stated he would fix the issue and schedule a follow up delivery. Delivery guys sent pictures of missing items were on the phone with customer service the agents asked for me to file a claim and send pictures, which was ridiculous since delivery guys had done it. The sales person called back stating management approved a credit and if I want to go buy the missing pieces from Amazon. Second delivery was set for headboard still no slabs to hold the mattress. Third delivery I had to calls after weeks of waiting when I spoke to an agent the excused was they had attempted to call multiple times. Finally delivery was set the entire bed frame which was never set up was taken back / replaced with a new one supposedly because slabs don’t come separately. Third bed slabs were included however the support for the middle of the mattress was missing. Customer service asked to take the bed back and I am still waiting for delivery. Don’t buy from Ashley Furniture or City Furniture unless you can put up with lies, horrible customer service and take no responsibility by saying to go buy the missing piece from Amazon. When the deal included delivery and service warranty

Great deals!!

Very friendly, and helpful.

The employees here are awesome very helpful very friendly we recommend everyone to come to Ashley furniture

Ralph was extremely helpful and his customer service was top tier. He was very knowledgeable with regards to all the questions asked. Really impressed with my purchase. Will definitely shop at Ashley’s again in the future!

Came in with an offer I saw online and was able to get the price match in the store with same week delivery! In and out in 30min, thank you so much!

Luis was very helpful, knowledgeable and not pushy. Very pleasant experience.

Nice,very pleasant and polite

I've all had great service and I know I get quality furniture always. The sales associate I had there were both helpful and professional

Great experience buying our first piece of furniture in our new home

Quality furniture at a great price and excellent customer service. Nilda my salesperson was very friendly, professional and knowledgeable and helpful. I highly recommend Ashley Home Store.

Nice beautiful furniture , nice experience

Nilda was amazing! Really helped us find our perfect bed and made the process super smooth! Definitely recommend!

Great Prices!! Pierre Joseph was knowledgeable and patient with us. We had many questions.

Variedad de muebles, calidad y muy buen servicio

Good Custermer service the young lady was very nice and very sweet

My experience at Ashley Furniture Store was amazing. My sale representative was Logan. He was friendly, professional and understanding with my concerns. The store was very balanced by style, organized and clean. I purchased exactly what I was looking for and within my budget.

The professionalism , honesty and mannerisms displayed by the sales rep Pierre Joseph, makes it a pleasure to keep coming back to him whenever I need to make a purchase

Joshua was patient. He listened to our requests. He delivered what we needed. The selection is really good w this store as well. If you come to this particular Ashley, ask for Joshua

Very well presented information and products

Excellent and friendly service…

Run run run 🏃‍♀️ please stay away from those people, specially the one I'm Miami Gardens, all they do is giving you broken stuff, charge you a lot of money for nothing, and one you give a deposit when to refund you that money they keep on playing with you like a kid saying you're going to receive a check in 7-10 business days so when the two weeks passed never received anything, 2 month nothing, I've been waiting on a check since April still now I still can't receive it every time I called they gave me a different stories. Please go somewhere else. Some of the employees are nice specially Pierre Joseph, but manager oopss not good at all stand and front of you lies to you, Juan Carlos is not someone to take a word from, all he's been doing is lie.

very good attention and excellent costumer service. thanks Joshua. very professional and kind person.

DO NOT PURCHASE ANYTHING FROM HERE. IF IT ARRIVES STAINED, DAMAGED, OR BROKEN, you cannot ever reach the store- over hour hold each time. Even when you request call back, no ones call back. When you contact corporate, they bounce you back to contacting store because it wasn’t an online order. It’s been three weeks and multiple tweets and NO RESOLUTION or OWNERSHIP of the issue. Empty promises to call me after 24-48 hours. I case number that’s useless and meanwhile I still have a stained, damaged sleeper sofa that they refuse to assist with so I can exchange it. RUN FROM HERE. I’m about to report them to the BBB.

The service is very good.

Pierre Joseph is a very helpful salesperson. They matched all of the prices that were online, and beat some of them with in-store sales. He works hard for you. This is the second home I have furnished with him and there will be more.

Ray Ray is the reason I’m giving 5 ⭐️!! She is friendly, professional and knowledgeable! Shout out to you Ray Ray!! As long as you are there I’ll keep shopping at Ashley’s! The furniture we got is elegant and modern. Seems durable, seems to be of good quality. It is brand new so I cannot comment on durability, but will once we have had it for a reasonable amount of time. Thanks again Ray Ray!!

Great service from Christopher Bennett and Brenda. They were very helpful in assisting us in choosing the right furniture for us.

Very fine service Valentino did his best to accommodate us and we ended up purchasing what we came for

Todo es súper excelente, el trato, la atención y la calidad de los artículos

(Translated by Google) Excellent (Original) Excelente

the setup of the store with beautiful customer service excellent. she was very knowledgeable was Fabrics trains and what's best recommended for space very knowledgeable. I was extremely satisfied I would recommend it to anyone Ashley's Furniture thank you guys

I love their diffrent variety of things.

Love ashley furniture in miami gardens. they have the best team, and the best managers. I wish they did have a bit of a larger selection shown at this specific show room but everything else makes up for it. Angel was my sales person, very patient and knew the selection on the floor & was able to help me pick the best thing for my home. LOVE their stain protection ! it really does cover everything. will definitely be coming back to purchase more in the future.

Perfecta atención y muy atentos sobre todo la señorita raymondjee (rayray) muy buena experiencia y atención

Same company as City Furniture, better deals. Decent furniture.

Pierre Joseph was amazing! He stayed late to help us and gave us the best deals and made sure we were satisfied!! I’m so very happy! Thank you so much Pierre!

Thank you for providing excellent service from so far away, no other store was really interested in allowing me to purchase over the phone and set up delivery. Your help will make such a big move just a little bit easier. Many thanks Titi!

Angel was amazing she helped me by explaining the coverage of the furniture protection for my new sofa. Then when we went to mattresses and as I tried out the different mattresses she explained the benefits and then also how the bases were not much different between each one. The experience was pleasant and hassle-free.

Lied and said everything was in stock day of delivery last month they said that there was an issue with a pirce in my order and it would be coming a monh later

Logan was very helpful with our purchase. He helped us with all of the financing information and broke down everything is terms of payments to us. We truly appreciated how genuine he was, and how he made the process of finding our perfect living and dining room so easy!

Too expensive for me and not all that

Valentino was amazing, great service!

Very attentive employees, some prices are less than other Furniture stores,wish they had more variety on computer chairs.

It was awesome the sales rep was very patient and sweet❤️

Dairo is the most amazing sales person he know how colors and styles work best for your home. He was a great guide on understanding your needs, definitely recommend you come here for your furniture

Furniture is great!! Valentino helped us pick our boys bedroom furniture. He was knowledgeable, kind, patient, helpful, not over bearing and great at his job. Thank you Valentino!! See you soon for more furniture.

Josh and Oscar was very helpful . They have me time to actually look around and shop for what I like ...

Great service was helped right away

The worst experience ever. I bought something that I cancelled next day and after 14 days I haven’t receive my money back, so I’m still in the process.

was given the opportunity to look around to make my own decision. once it was made I was given option of how and what I wanted to purchase. Easy Peasey.

Angel was amazing! We got 4 pieces of furniture with no hassle! Excellent customer service!

Choice of furnitures, friendly knowledgeable and courteous staff,

customer service is amazing and they had everything I was looking for with price match

Tienen muy buen gusto y excelente atención!

Luis and his manager were very attentive and solicitous during all the process and went the extra mile

We found what my wife needed

Chris was excellent and professional. I will return to this store anytime.

Tatianna was very pleasant and so helpful. She took us around the store showing us all the options. I have bought Ashley furniture in the past and will continue to come back. The quality is amazing and the service at the stores is always top notch.

I visited Ashley’s Furniture in North Miami today & the service I received from Joshua Foxworth was nothing short of exceptional. He was incredibly professional, patient, & knowable about the pieces of furniture. He wasn’t overbearing & gave my fiancé & I the space to browse the floor freely. He provided options to products that we previous didn’t consider which was pleasant surprise. If you are visiting this location I highly recommend working with Joshua, you won’t be disappointed.

Very pleasant atmosphere.

Joseph was a gem 💎 Helped us once we walked in until we left

Good selection, nice employees

Good selection of furniture and accessories. Nice selection of decor as well. But customer service could b better

Great Customer Service...

Furniture decisions can be hard. I appreciate the customer care that the team at Ashley furniture provided. If you're looking for affordable pieces to help complete your room on a budget, give them a try. Ask for Chris or Angel, both were helpful and attentive but not pushy.

My boyfriend went to the Miami location to order our entertainment center. He received the best service and he stated his salesperson really catered to what he needed. He was in and out in less than 1 hr.

LOGAN WAS AMAZING! Kind, patient, helpful and knowledge.

Logan at the NMB showroom was simply amazing! Was very attentive, patient, & made the entire process seamless!

Went in to Ashley Furniture Sunday and Jose helped i must say i was very apprehensive about the entire process but he was absolutely AMAZING he was patient with me and helped me in choosing the right bedroom and mattress set for me i would recommend him to any looking to get new furniture go see Jose at Ashley Furniture off 12th ave and the Palmetto you will not be disappointed be he was interested in what i wanted and what i was looking for than trying to just make a sale i am happy i went in and worked with him 🥰

I walked into the store I was welcome by a lovely lady name Tatiana. She was very welcoming. I told her what we were looking for and she walked with us to show us where the furniture was. She told us that she was helping another client and she will be with us shortly. We told it was no problem we are still deciding. We went across the street to City Furniture and Room’s to go. Just look around. Then we went back to see if Tatiana was ready for us which she was. I would highly recommended her to anyone who is looking to purchase furniture she was very professional, pleasant and just overall a friendly person. My family and her personality clicks as we met, I told her the furniture was go my don who was there with us who is going to UF in Gainesville Fl. and she was congratulating him like he was her child. And that speaks values when someone wants to encourage someone to always do well. We went to the North Miami location. If you are looking for Furniture please go see her Tatiana thank you for such amazing experience with my son. Good luck to you always.

customer service is excellent, price just right

After visiting 6 other furniture stores we went to Ashley’s Homestore and found exactly what we were looking for. The representative assisting us ..... I can’t say enough.... she was outstanding.

Really nice

Very friendly and helpful! Made the experience fun :)

Good sales person but the delivery was terrible. The sofa was damage trying to get it in the house. While trying to get it it it got scratch, dirty and damage the door frame. Save your self a headache because they won’t return your money and buy somewhere else UPDATE: the issue was resolved promptly within 3 days they pick up the damage one and send a new one. I do appreciate this I understand things happen. The couch is great! Great quality !!

I really don't know where to start. But the service I got when I made my purchase was very unprofessional up until it was delivered. I had made it clear that the purchase was needed before I leave town in January which they promised would be meet. I net getting notification that delivery date was changing.The delivery guys were unprofessional and no help at all when I asked about the missing priced of furniture. I had to drive back to the store a total of 3 times from my initial purchase cause furniture were missing and the order detail was incorrect and charges where added that weren't not discussed when I made my initial purchase. Dont get me wrong there are good employee there that tried to help and diffuse the matter but its sad to say my overall experience at this stores on 167th was VERY BAD and HORRIBLE. They have very nice furniture but with the experience I gained I would go back in person or make another purchase at that location again. They need to get more uniformed and retrain the employee on the floor that are helping customers making purchases. My purchase was made in December of 2020 and didn't get resolved/ corrected until April 21,2021

We had a great experience at Ashley Home furniture in North Miami! The staff was very helpful and friendly. Jose was very patient, personable, and knowledgeable! We just went in to browse and ended up buying an entire bedroom set and a mattress since it was such a great deal and Jose helped to find the perfect match for us! I will be definitely be going back here for all my furniture needs in the future and would recommend it to everyone I know!

Great customer service!! Would definitely recommend this store.

,my experience with. Ashley fourniture was wonderful, the customer service was great. I would recommended anyone to Ashley.

Dairo was very thorough and helpful during the search and payment process. I highly recommend this location and working with Dairo during your furniture search.

Great experience and beautiful furniture!

My salesperson was extremely patient, pleasant and professional! The store was nicely appointed! I absolutely love my purchase!

I just purchased My Tempur From Ashley North Miami. My sales person was Pierre Joseph. He was very knowledgeable and professional. Five Stars.

It is the worst experience I have ever had! customer support just doesn't exist at this company! after you make the purchase they simply forget about you!

Enid was very helpful, told us about all discounts, took her time wasn't in a hurry even though it was near closing time.

Angel was great. I wanted to make sure the table I was interested in was a good size and she helped me take out the extension so that I could be sure about it. She was very patient and super sweet about it. Furniture and accents are also beautiful and of excellent quality.

(Translated by Google) Terrible service, never think of buying in any of those stores, I have lived a nightmare I bought a dining room set and they sent it all scratched, it was missing pieces, I put the claim online, nobody helped me I am trying to call for 4 days and I have lost hours No one answers on the phone, I choose the option of being called back because I don't play the day on the phone, no one has ever called me, the people who brought me the deliver super rudeness, bad character, annoyed put a piece backwards I lost $ 882 dollars in the trash The worst experience of my whole life ☹️👎👎👎 (Original) Pésimo servicio , jamás se les ocurra comprar en ninguna de esas tiendas , he vivido una pesadilla compré un juego de comedor y lo enviaron todo arañado le faltaban pedazos , puse el reclamo online nadie me ayudo estoy tratando de llamar por 4 días y he perdido horas en el teléfono nadie responde , escojo la opción de que me devuelvan la llamada porque no juego estar el día en el teléfono , jamás nadie me ha llamado , las personas que me trajeron el deliver súper groserías mal carácter, molestos pusieron una pieza al revés perdí $ 882 dollares a la basura La peor experiencia de toda mi vida ☹️👎👎👎

Had an excellent experience with Shaily Javier. She was very friendly, gave us her undivided attention and helped us picked out a wonderful sofa. She asked us questions about what we wanted and helped us find exactly what we needed! Highly recommend you go see her when shopping for home furnishings.

This showroom is beautiful great selection and great customer service. Would recommend 100%.

As soon as I walked in to the store I had a great greeting by Angel the Sales representative. She walked with me Throughout the whole store. I was I was not able to find what I was looking for on the floor,I’m very picky but right away Angel got on her tablet and was able to find exactly what I was looking for within a few minutes. She got me hooked up with financing. She Was able to answer all my questions explained everything with detailed. I got my stuff delivered the next day. And not only that .But not like other stores that sell you something And forget about you. She called the next day to make sure that I receive my furniture And that I was happy. This was my first time going to Ashley furniture but definitely not my last .

Great customer service great at understanding their customers to make sure it’s right quality in the furniture that we wanted nice showroom

Great friendly quick customer service

Raymondjee was amazing! All my needs were taken care of! She’s amazing thank you

Raymondjee the sales associate is amazing! She helped me with everything! She fulfilled all my needs! Thank you beautiful person !!

Pierre was so helpful and informative on making our first purchase at Ashley HomeStore an enjoyable one. We’ll definitely come back!

Great customer service, they take there time with you, they let you take your time.

I arrived at this Ashley Home Store in North Miami Beach looking for a bedroom set. I met representative Valentino, he helped me with my purchase of an outstanding bedroom set. The experience was elevated when I got my mattress that adjust for head & feet, which was excellent for my aching back. Overall I had a great experience & would highly recommend Ashley's, they have a wonderful selection of furniture. Thanks Louis Joseph

These past two years have been crazy ones but the experience in this store was OUTSTANDING to say the least. I went in on a busy Saturday morning at opening and was greeted by smiling faces and readily available sales associates. I went in for a bedroom set and immediately one caught my eye. We were approached by Tattiana full of energy and a wonderful personality, so knowledgeable but not overwhelming.., Exactly what you are looking for when making a big purchase. She answered all our questions and was so professional. Not all our items were available for delivery right away so I have stayed in contact with her and she has been so patient and so helpful. I will definitely be returning again for future purchases!

The worst service I have received from furniture store. I bought a sofa set last week and firstly they delivered with different colors and change 3 times the delivery date. The last date changed was 2 months later. I don’t recommend them.!! They are selling without inventory.

(Translated by Google) Very bad job from the sellers (Original) Muy mal trabajo de los vendedores

Customer service was great the day we walked in to buy but almost 3 months later the sales person has a piss poor attitude. It first took about 3 weeks to get the furniture. Was no problem to me but when you don’t receive any information on who and when you make your payments is frustrating, especially when the sales person says it’s out of her hands she has nothing to do with that. SMH I finally found out who I have to call to make my payments but should have been given that information when I asked for it the day I bought my furniture.

It was my husband and I first experience at Ashley home store and we were very satisfied with Melissa Romana. She was very helpful and knowledgeable about the items. We will return again for our next purchase.

Mrs. Enid Rivera Gomez, was awesome she had so much insight all I had to do was tell her some of the things that I would like. And she went from there. She is a people person. She caught my attention when I first came in the door. She even compliment me on my blouse The Bling & the Shining is what we have in common. I was very pleased on my item she helped me pick out. The dinette set was very comfortable. The chairs are padded the table is the right height. I will be back to buy my next piece of furniture and I will call and make sure she's there yes she did her job well & professionally once again I was pleased.

Alexander the sales person who assisted me was very helpful. I told him what I was looking for and he helped me get exactly that. He worked with my budget and did not force a finance option. I hate financing things 🤦🏾‍♀️. I am going back for my Bedroom and a Makeup Vanity in a few days 🙌🏾.

I went to the store and took less than 10 minutes to be processed. Very efficient

Great customer service! Employee was very friendly, helpful, and especially professional.

Muy atentos es decir Excelente Servicio al Costumer yo voy a recomendar a mis Amistades por supuesto

Professional, fast service, clear and concise!

The ultimate furniture and mattress store!

It's been a long time since I have had a great service I walked up to the door shop for a bedroom set ,once at the door I couldn't find my face mask The person that greats you when you come in went out of her way to find one for me Finally that person's name is Tatiana the sales rep No pressure she let me shop around and then she was with another customer I had a question and she said was busy with her customer and hooked me up with Chris the manager To make a long story short once she was finished with her customer she came back and took care of me Chris did an excellent job explaining everything on the choice of merchandise . Tatiana worked hard for me on the pricing with Jose ,so I ended up purchasing not 1 but 2 bedrooms sets without even going shopping somewhere else i highly recommend Ashley and with Tatiana your in good hands

I love shopping at ashley store. They have variety of products, good quality and good customer service.

I love shopping at ashley store. They have variety of products, good quality and good customer service. Recommend it 100%.

Great service provided in a very professional manner. All my questions were answered and the help received was extraordinary. I highly recommend going to see Jose and Ailé at the North Miami location.

Joshua Foxworth the sales associate that helped me was great and very patient with me in deciding what kind of sofa I wanted. He was very detailed in explaining all of my options of buying and even offered helpful opinions. Through the entire process he kept a great attitude. I would advise anyone going to this location to ask for Joshua.

Wonderful service!

My experience with Ashley furniture store today was a Awesome! Jose was a great sales man very very professional. I will definitely be back to do more business with City Furniture.

I don’t usually leave reviews because i tend to get terrible service but i was impressed by the sales associate Mike for his outstanding service and patience with me. He called me concerning a credit i had with the store that was expiring which i appreciated and came to shop with him. I left very much satisfied with items i didn’t know I’ll be leaving with

Shopped for, bought, financed, and arranged for delivery of a sectional sofa from a long distance. I haven't received the sofa yet, so I can't comment on the quality of the merchandise, but the service from Aile was excellent.

I’ve been waiting over two months for my sofa to get delivered, first it was on back order, which there’s nothing I can do about that and I understand that. Then they delivered the loveseat Jan 23 because they had it which was great, I’m still waiting on the sofa for over 2 month which they have in stock, so inventory is not the issue. I’ve been scheduled for delivery 3 times through out the month of February and March, all three times the delivery driver canceled because “it’s out of there inconvenience” and they’ve made me wait all day in my house to have it canceled at night time wasting my day away multiple times, I think I might just return the furniture and get my money back, never shopping again from them

Loved the quality vs prices. Those 14 pieces bedroom combos did the trick. Aile the manager was super.

Special thanks to Dairo Riveron. Very energetic, patient and knowledgeable!

I am speechless! My husband and I walked into Ashley’s furniture to look only. We were highly impressed with a new employee by the name of Leo Coceres. He took his time to show and tell us the specifics on the items we were interested in. Leo did not assume any answers, he called his manager for assistance. We went from looking to buying because of Mr. Leo. Thank you!!

Josh was a great salesman. He was very helpful in assisting us to make a decision on our bed purchase. Hopefully the delivery will go as well.

This place is a great place, very friendly, and helpful, Leo Caceres a great salesman, of helping me and the family, picking the right bed and furniture for it, have great prices and discount to beat what we was getting from another bed place . Very and the management she was great on helping out too. Will come back again, will recommend.this store. Thank you again

Excelente customer services , the sales person super professional. Price and variety top notch

The hospitality and InesRivera is asale associate her personality and her kindness very good customer service

Not great. Tried for one said not iAvailable yet. Nothing for color choices mostly 2 choices in colors.. So picked another that said available. Ordered it, then got an email that that one wasn't available for another month. Also most of them they don't even have in the showroom...what the heck?? So I just canceled it all. So sad. I must say that the lady on phone was nice. But I couldn't seem to get ANYTHING I liked.

Joshua F is amazing! He was very kind, patient, and was able to provide me with different options to support what I needed within a short turn around time. I don’t usually leave reviews but it’s the least I could so for his awesomeness! Thanks Josh!

Jose Morales was a great help. Very professional, knowledgeable, and friendly. Definitely recommend the store and Jose to anyone looking for new furniture.

Friendly service and a spacious showcase

Nice and good profesional Dairo and the supervisor take care perfect to me

Loved it! Best deal ever !

los precios son muy buenos y el trato es espectacular 👌

I want to say thank you so much Tatianna Dixon she was so sweet and helpful definition of customer service she not once left my side gave me decorations ideas for my home she’s the best

I want to say thank you to Melissa for her excellent services, she answered all of our questions and help us with our doubts my husband and I left the Ashley HomeStore very happy with our purchases and her professionalism. Thanks again for everything. 👍🏻 ⭐️ ⭐️⭐️⭐️⭐️

Big store many options no pressure sales I liked that

Very good and helpful didn’t leave without being satisfied

Me being so indecisive, Angel was so helpful and patient with me as I finalize my purchase for my dining table. Delivery and everything was great and on time.

Raymondjee Cher-Enfant was my sale associate,she was very good. She gave me all the detailed information I was looking for that’s why we came back to her to purchase with her again. We are very happy with her.

Tatiana is the ONLY person you should see for your furniture buying needs. As a top rated Toyota sales PRO, I am well versed in what it means to give exceptional service. Tati delivers every single time. We went to get a dresser for my mother-in-law’s birthday. She greeted us at the door, selected the perfect item, and we were in and out in less than 15 minutes. She also arranged to have it delivered this Tuesday, which is my mother-in-law’s birthday. Just a truly exceptional experience once again!

Yes I’m happy how they treated me very 👍

Melissa aided me today and she was so informative and helped me find EXACTLY what I came for !!! I left feeling stress free and completely satisfied!!! 10/10

Pierre was a delight to work with on my furniture purchase. He really cares about the customer. I would recommend him to others who are looking to purchase furniture for their homes.

Great interaction. Everything was quite pleasant.

To start off I ordered a bed before December and I was exited to receive my bed . But then we received a call that my bed would be backed up and I was in shock . When I ordered my furniture from different places they never backed up my bed before . However , to top it off I went to this exact place 2 times and was ready to pay the bed off but they stated that “ their system was down “ . Then a couple days before dropping of my furniture to my home they gave us a call/text that it would be dropped off but then the lady stated that “ a bunch of pieces from the bed would be missing . This left me in shock so when they can to my house I only received a head board , dresser , and chest . For example , I thought everything would come but only a head board came from my bed then we called the lady and told her that we are missing pieces then she said that my bed will come February 11th . If that was the case they should’ve waited until February 11th to give me my ENTIRE bed and my other items .The reason I wrote this was to let you guys get an understanding from my point of view but I can’t tell you not to shop there or shop there .

Store manager Melissa was very helpful and provided great service. Happy with my purchase!

Raymondjee Cher-Enfant was the sales rep that helped me, she was helpful. I bought a beautiful set of couches for my mom as a Christmas present. She made the process very easy and fast, she was very helpful, and informative. Helped me get a black Friday deal. Overall, In-store experience was good. Fast forward to December I had a scheduled delivery the 19th and they cancelled it WITHOUT NOTIFYING ME WHAT SO EVER... I had already cleared out my whole living and had no furniture.. They had re-scheduled it for the 27th ...Christmas was right around the corner and the sales rep or any one at this store notified me of this.. I was truly upset and disappointed.. I did not want to have my family have no furniture on Christmas day! I couldn’t believe such horrible CS during this time... after calling multiple times I finally had the manager assist me and schedule the delivery for the 24th... good for selling but 0 communication... I love Ashley's but this store was not it...

My wife and I bought a house and only had bedroom furniture to add to the house. We walked into Ashley's Home store and Melissa Romano immediately greeted us. Melissa was absolutely amazing! She truly looked out for my wife and I. She truly cared about our comfort and happiness. We told her our vision and she didnt stop until we got exactly what we wanted. We ended buying our living room and dining room furniture with Melissa and she was so AMAZING that we even ended up buying a mattress. She did all of this without making it feel like a pushy sale and while making us really feel at home! We will definitely be going back because of her!

(Translated by Google) Many very modern options, good attentions from the staff. (Original) Muchas opciones muy moderno, buenas atenciones del personal.

Jose morales was great. Easy and smooth process.

Customer Service employee was extremely helpful and patient with all my questions. just because of his willing to answer and help me I made a purchase thank you

Had the pleasure of going into the north Miami store and was greeted instantly. We worked with Alex and he was fantastic so personable and helped us get everything we wanted we will go back again and work with him for sure!! Can’t wait for our new dinning set to come in.

Great service for everything

It’s Amazing!! Enid Rivera was patient and on point!!!

Super great service !! Very nice and clean store !!! Be sure to go see Angel, she was amazing very insightful and patient! Honestly best sales rep I have encountered in a longgg time !! It was truly a pleasant shopping experience 😊👍🏼👌🏼THANKS Angel !

I worked with Angel Bracero, and she was absolutely phenomenal. She worked with me every step of the way and followed through all the way till after delivery. I would 100% recommend Ashley to anyone.

Ashley Home Furniture Store is beautifully decorated, affordable and its stuff are attentive, friendly and efficient! I was very impressed and will definitely recommend it!

The place is Beautiful Pierre was very very nice and healthful

(Translated by Google) If you don't want to lose your money, don't buy from this place. My husband and I bought a super expensive mattress and base. The sales policy of this store is so horrible that you can only make changes at the time of delivery. How are you going to change something you haven't tried yet !!! ??? The fact is that the mattress arrived at night and with defects, the next day we tried to change it and it was impossible because it had to be at the time of delivery. Bad customer service, they never answer calls. After 15 days the control stopped working and we were never able to use the base of the bed again. I call every day to try to get another check but they don't answer. In short, almost 5000 dollars invested in a great disgust. Do not buy here !!!! Take care of your money (Original) Si usted no quiere perder su dinero, no compre en este lugar. Mi esposo y yo compramos un colchón supercaro y una base. La política de venta de esta tienda es tan horrible que solo puede hacer cambios en el momento del delivery. Cómo usted va a cambiar algo que aun no ha probado!!!??? El caso es que el colchón llegó de noche y con defectos, al otro dia intentamos cambiarlo y fue imposible porque tenia q ser en el momento del delivery. El customer service malisimo, nunca responden llamadas. A los 15 dias el control dejó de funcionar y nunca más pudimos darle uso a la base de la cama. Llamo todos los dias para intentar recibir otro control pero no contestan. En fin casi 5000 dolares invertidos en un gran disgusto. No compren aqui!!!! Cuiden su dinero

Naomi was very helpful and she gave us time and space to try out different types of sleeper couches. She showed us various options as well and made the whole experience enjoyable, easy and stress free. We also visited City Furniture and Rooms to go but Ashley has nicer choices and better prices. All in all a great place to shop for furniture.

So ordered a couch two end tables a coffee table a behind the couch table and a recliner. We spent just at 3000.00 dollars. That included delivery because we didn't want to purchase the warranty. We were told that the delivery fee had to stay but if we purchased the warranty they could work with the delivery fee. We were told that everything but the couch would be delivered around the first week of December. They only brought one of our end tables and said the other would be delivered with the couch. They put the end table up against our couch. Later my husband came home and moved the table and found that the legs were uneven. Talked to our sales rep Enid(if you get her I'd find someone else to help you) she was to have our couch delivered on the 29th of December. She told us that she didn't know what happened but the computer showed, that it was scheduled to be delivered on the 5th. Also that we would have to speak to a customer care for the table. That we had to send a picture but my husband told her you couldn't see the defect by picture only by video. Sent a video and said she never got it. So later, Enid called with they could deliver the pieces by December 30. The day before the pieces were delivered we called because we have a time slot between 8 and 4:30 and the slot they gave us is 2:00 to 5:30. So in talking with the lady come to find out that the request for the other table was dropped. And the person that was handling Vivian never called him back about not receiving the pictures. So they said they could deliver that table on the 7th. Well now they came to deliver the end table and the couch and the delivery person said the couch was too big to get in the elevator. We ask them to bring it up the stairs and was told they were only allowed to bring it to the 3rd floor and we would have to get it up the rest of the way or have to get someone to deliver it for us. We were never told that they would only go up three flights of stairs. So now no couch. Oh, the other table it's off balance too. Honestly Aventura Florida isnt my favorite place because of the tourist here. Was so excited to finally make my home feel more comfortable with new furniture. Just to have Ashley Furniture spit in our faces. This world is hard enough that we should be able to buy things and have at least 30 days to return. I just feel sick. If I could give them a zero star I would. My suggestion, if you could shop somewhere else do it. At least not at this location.

Customer service was wonderful. Tati was very helpful, loved the service and a great selection!

Has a decent selection of furniture with varying price levels, fit for most budgets. Quality seems pretty good. But they use City Furniture for their delivery and setup and, so far, that's been a problem with our order.

By far, the best costumer service experience. As I walked in to the store Daniel greeted me with a smile, and asked if I needed any help. I spent a while picking out a sofa & dining tables, Daniel answered all of my questions and was very patient with me. I am extremely happy with the service he provided for me and made the whole transition very smooth.

Best quality for the best prices on furniture! Much better than rooms to go or city furniture.

Amazing service and gave us a wonderful price. Very nice and professional people. Helped us with the price and tried his best. Beautiful furniture! Love this place!

My parents love Ashley's. I flew down and seen why. I felt welcomed. Better than the Ashley's in Texas. Joshua gave me great advice and knew what I needed. I can't wait for my bed set to be delivered❤.... Thanks Mr. Joshua F.‼️‼️😊

Ashley had a promotion test out a bed get a $50 p gift card. That was November 19. Mr. Foxworth said give it 7 days and you'll receive a giftcard to your email 12/28 still no gift card. #2 I called after getting the recliner Unfortunately my home is getting out the hospital they're going to put her in hospice we no longer need the recliner. Keep in mind I asked him before I purchased the recliner and he said no problem I could return it. Lies I was told after the item is delivered there's no returns. Lies on top of lies

Pierre provided great service! Everyone was friendly!

Very professional, willing to assist with any questions or concerns.

IT WAS EXCELLENT SERVICE AND ENID WAS OUR REP

Great customer service especially Enid

Angel was very helpful. We got an incredible deal!! Couches are very comfy and we got tables, a carpet, a throw, lamps, and decor for less than $1500 with everything (even insurance and delivery) included. Would highly recommend!

Floor associates very nice, great products.

My sales associate Angel was great. She provided very detailed information about the different finance options. She took her time thoroughly explain details my the furniture that I chose. Very happy with my purchase.

I was visiting the store and received a bad attention from the saleswoman for the opening hours in which I visit the place

(Translated by Google) Excellent kind and patient professional saleswoman with us thank you very much 🙏 (Original) Excelente vendedora profesional amable y paciente con nosotros muchas gracias 🙏

(Translated by Google) Raymondjee is the best, she was so kind and helpful. Excellent attention, good for Ashley for her staff, good quality and low price. Thank you (Original) Raymondjee is the best, she was so kind and helpful. Excelente atencion, bien por Ashley por su personal, Buena calidad y bajo precio. Gracias

I have been a customer of City Furniture for many years. My experience with yesterday&'s delivery makes me wonder if we should continue to shop there. The order was for a glass top table. Set-up could not be completed because bolts were missing from the order. The service personnel did not want to leave the table because it was unstable. Customer service advised me that although the table was in stock, the replacement table would not be delivered until Dec. 21st. I asked to speak to a supervisor and was told to expect a return call. I am still waiting. After the service personnel left, I had to clean up the remnants of packing materials for a table I do not have. They used my furniture as a sawhorse to assemble the table. Now I need to see if the chairs were damaged. The service personnel did not have masks and were using bandannas. We asked them to use new paper masks which we gave them. They would not use them. Not the type of service or attitude I am used to. A very unhappy customer!

Definitely the best Ashley store in U.S. The manager Shally gave us the best promotion ever and was very professional and honest. Thank you again ! I will definitely come back to this store. Markensly and Sonia.

The worst experience ever buying and waiting for furniture! After waiting a month for an entertainment center to arrive, only three of the four parts came today. They left in pieces in my floor because the fourth piece is back order another month. Why would they deliver part of a entertainment center and not be able to assemble it? The worst was trying to get anyone on the phone!! Impossible. After hours waiting to talk to someone I drove to the store where I was met with incompetent sales people and manager. Finally I was able to cancel my order but now have to wait TWO weeks for them to pick up the pieces on my floor and wait for a credit for furniture I won&'t get. Stay away!!!!

Went here and spent over 10 grand on furnishing our home. Spent several hundred extra dollars on insurance for our furniture to cover things like spills, etc. Recently discovered the seam on the back of the couch is coming apart, so called about warranty. We were told that we would have to use our plan we purchased (which we should have gotten money back on had we not used). It&'s asinine we have owned this furniture for less than 6 months and City isn&'t standing behind thier product. Typical. Guess we won&'t be spending any of our money there in the future.

If I could leave a 10 star NEGATIVE review I would. I ordered a platform bed. Just a platform bed. It took 7 deliveries, and multiple telephone calls with hold times all in excess of 1 hour. They delivered the bed piece by piece... headboard, footboard, rails, mattress, and then could still not assemble the bed after 6 weeks because they couldn&'t find &"slats&" for the bed. All customer care said was &"I&'m sorry&"; &"I apologize&", offered no monetary compensation, no rush service, nothing. Every time I called in to reschedule I had to wait another 2 weeks for an appointment. I HIGHLY RECOMMEND YOU DO NOT USE CITY FURNITURE....

I always shop at Ashley furniture but today was even more special. I met Raymondjee Cher-Enfant and Angel Bracerd they made our days even better. They help us pick the right bedroom set and the bed. Them two was incredible!

My sales associate was Ray Ray she was awesome, she help me pick out a living room a bedroom and also a entryway table, I love all the pieces I love her customer service she was excellent she was very appropriate with me she met all my needs an expectation she deserves a bonus and a raise. FYI I spoke this message I did not hand type it so if I am missing punctuation marks please excuse me I am actually walking to my car from Ashley‘s furniture and I wanted to leave this review for her she was awesome. PS Blake he was great as well he assisted me at the end and I appreciate him too thank you and happy holidays.

Worst experience ever. Very sorry I ordered from this company. Very poor store management.

(Translated by Google) Very grateful for being served by a very professional and friendly saleswoman, congratulations (Original) Muy agradecido por ser atendido por una vendedora muy profesional y amable,felicitaciones

(Translated by Google) We were attended by Miss Raymondjee, an excellent saleswoman, attentive to details, she explains everything very well with a lot of patience, we left very happy with her, we recommend her 100% (Original) Nos atendió la señorita Raymondjee, excelente vendedora, atenta a los detalles, explica todo muy bien con mucha paciencia, salimos muy felices con ella, la recomendamos 100 %

Good selection

They do not stand behind their products or back up on the warranties. I purchased a patio set and purchased an extended warranty to cover environmental damage. I was told the cushions are covered. After a few months during florida summer the cushions remained covered. When we uncovered the cushions were mildewed. They are now telling me that mildew is not covered. Really? Garbage!! Don&'t waste your money on anything from this company.

I have lost my patience !!!!! I bought from Ashley Home Store owned by City Furniture a Love Seat, Chaise Sofa, Wooden Coffee Table and End Table. Not even a month Cushion losses it life and Coffee table color is fading ?? Have been with Customer Service for over a month to rectify my issues about my New Furniture .. First Service call Technician come to Spray paint and repairs the Coffee Table and they forgot to send Technician for the Love seat cushion to be repaired !!?? Had to wait another week for Technician for the Love seat Cushion. Had a appointment for 11:30 - 3:30pm window for Technician at 1:04 pm got a text from Technician that am on my way !! Jump in the shower then I received a Voice Message from Technician at 1:14 that she can't wait and I have reschedule .... Can't believe she didn't wait 10 minutes ... Called Customer Service on Hold for 20 minutes plus and gave me a two weeks appointment !!!! wow the worst experience I ever had with a company !!! I can go on and on !!! Customer Service is poor and hold times unbelievable !!! Shame on you City Furniture !!!

I have lost my patience !!!!! I bought from Ashley Home Store owned by City Furniture a Love Seat, Chaise Sofa, Wooden Coffee Table and End Table. Not even a month Cushion losses it life and Coffee table color is fading ?? Have been with Customer Service for over a month to rectify my issues about my New Furniture .. First Service call Technician come to Spray paint and repairs the Coffee Table and they forgot to send Technician for the Love seat cushion to be repaired !!?? Had to wait another week for Technician for the Love seat Cushion. Had a appointment for 11:30 - 3:30pm window for Technician at 1:04 pm got a text from Technician that am on my way !! Jump in the shower then I received a Voice Message from Technician at 1:14 that she can&'t wait and I have reschedule .... Can&'t believe she didn&'t wait 10 minutes ... Called Customer Service on Hold for 20 minutes plus and gave me a two weeks appointment !!!! wow the worst experience I ever had with a company !!! I can go on and on !!! Customer Service is poor and hold times unbelievable !!! Shame on you City Furniture !!!

I went to Ashley HomeStore located at 1400 NW 167 Street in Miami Gardens. My Sales Rep. was Raymondjee Cher-Enfant. Raymondjee was great helping with the whole process. She is very knowledgeable. When it comes to mattresses, she thoroughly explained each one to me that helps me make a wise decision. Raymondjee has a great personality that makes me feel comfortable and ready to purchased. I even tell Raymondjee not to ever leave this store until I change all my Furnitures. I highly recommend her.

We purchased a dresser from City Furniture on 9/21/2020. We got delivery a few days later but upon uncrating it found the particle board holding the drawer supports was broken. We immediately called regarding the damage and sent pictures to &"customer care&". They arranged for a re-delivery and exchange but we were advised that although in stock, the new dresser could not be delivered until 11/11 - 7 weeks later! Fine, we dealt with this. Today, 11/11 we received the replacement and it too was damaged. We did not uncrate it as we can see the damage through the bottom of the crate which was crushed. We immediately called the driver AND customer care to have this picked up and replaced. They are now telling us we have to wait until 11/24! When we asked to speak with a manager we were put through to the &"escalation team&" and we were told that nothing more could be done to replace this sooner and we would have to wait (even though it is in stock). When we asked for a refund at this point because it is ludicrous after so long and 2 damaged dressers to have to wait another 2 weeks while this huge crate sits in our living room, we were told that there are NO REFUNDS!!! Do not purchase from this company!!! Look at the BBB rating they have (1.09 out of 5) and beware. They do not care about the customer. There are numerous examples of unhappy customer complaints on the BBB website under &"Ashley Furniture Industries, Inc.&" Look them up before wasting your time.

Good

My mother just loves loves loves her furniture ...Everything came in excellent condition . She has being wanting this set for so long and was finally able to get it . It was worth the wait definitely!!!!!!!!!

After posting my negative review, I received a comment from a member of the City Furniture Customer Service staff. She asked to review my order history, and within a few hours I had an email from her, apologizing and making a generous offer to compensate me for my inconvenience. It was more than I expected, and I was very pleased to see the level of Customer Service extended to me by the company. It was an unfortunate confluence of circumstances, but the fact that the company owned its mistake and offered compensation was a stand up move in my opinion. My bed arrived today, and I am very happy to report that all the pieces were on the truck!

Stay away.Their furniture looks good but their customer service is awful. We ordered two outdoor couches. When delivered over a week later (don&'t believe their advertisements of next day delivery), one was damaged. We immediately called and it took them a week to call us back. Despite selling us the warranty, it turns out these couches cannot be repaired and it would take a month to replace our couch. I looked online and it&'s in stock and their website said it could be delivered in two days. When asked abojt it, we were told to hat that was only for new orders and there was absolutely nothing they could do, we had to wait a month. When asked if they could inbox the furniture before we accepted it to make sure it was damaged we were told no. Instead the delivery driver would take our old furniture, then leave the boxes couch and leave. We would have to unbox it and deal with all the cardboard a second time. So not only will we have to wait over a month, we will have to deal with the cardboard all over again, and we could still have to deal with this all over again because it could be damaged. No compensation. Refused to offer the unboxing service (but we could pay for it additionally). No attempt to try and get it to us sooner. Cold unhelpful customer service. But it doesn&'t end there. Since our couch can by city&'s own Custer service, &"not be repaired&" I asked if we could get our repair contact refunded. I was told sure, but the store manager has to approve it... I&'ll transfer you. Get transferred. They didn&'t tell the store anything, not even my name so had to go through everything again. The person that needed to do this was bust and would call me back that day. Two days later and counting... no call back. No refund. Just more poor customer service. TLDR: their stuff looks good but be prepared for hell if something comes damaged.

After posting my negative review, I received a comment from a member of the City Furniture Customer Service staff. She asked to review my order history, and within a few hours I had an email from her, apologizing and making a generous offer to compensate me for my inconvenience. It was more than I expected, and I was very pleased to see the level of Customer Service extended to me by the company. It was an unfortunate confluence of circumstances, but the fact that the company owned its mistake and offered compensation was a stand up move in my opinion. My bed arrived today, and I am very happy to report that all the pieces were on the truck!

Extremely disappointing experience. I ordered two twin beds and a bedside table. On the first delivery date, the rails of one the beds was missing, so they took the remaining pieces of the bed with them on the truck. I was told I would get a call from Customer Service to reschedule delivery. They never called, so I had to call them, spending 30 minutes waiting on the phone for an agent. To add insult to injury, they had brought the wrong end table into the house and set it up in the room. Luckily, I checked the room before the truck left. I had to chase the drivers down. My correct end table was on the truck but they hadn't even realized they had left the incorrect one. Then, on the day of the second scheduled delivery, I got a call saying they didn't have the headboard. The fact that I had a headboard in my home and they took it with them is galling. I am now scheduled for yet a third delivery. What a disorganized company! I would never recommend them to another customer!