Ashley Store Ocala, FL

Haley was awesome. Great service and prices were great. Can’t wait until my new furniture arrives on Dec 12🤗

Very good service and the best prices too

Aileen is awesome! Very friendly and knowledgeable!

Blown away with the discount we got on beautiful furniture and to top it off they delivered it, carried it to our room (up 16 stairs) and put it all together for us!!! 10/10 recommend!!!

Cesar our sales rep was incredible. He is very patient and very knowledgeable. We truly appreciated his service level. We would highly recommend Cesar to any of our friends.

Ceasar was very tentative with keeping us informed with information and any discounts that were going on.

Highly recommend shopping with Aileen she was able to answer all my questions and make sure me and my husband got exactly what we needed for our bedroom upgrade. It was definitely time for a new mattress and bedroom set and I am so happy she was there to show us all the amazing features the mattresses had. We’ll be back for the living room upgrade soon ☺️

Aileen was knowledgeable and friendly.

Ask for Ethan. Very knowledgeable, easy no pressure kinda guy, negotiated for us and highly recommend. Sales Manager Stephen also gets high recommendation. Sale made.

Aaron was fabulous!!!!!!!!!!

Excellent customer service! Was making a purchase over the phone from one state needing it delivered in another state. Very satisfied

I was shopping online and could not get a good date for Christmas present. I called Ashley furniture in Ocala and Haley took care of what I needed in minutes. Truly wonderful experience!

Since I already knew what the dining room chairs look like that I wanted to purchase, I spoke to a sales rep there named Haley. She confirmed that I could order them over the phone which I did. She made the process quick and easy and was very responsive to all my questions. I would shop at Ashley again.

Aileen was extremely friendly, knowledgeable, and helpful in assisting with our search for a living room set! Highly recommend asking for her if you stop by!

Living in The Villages, it’s easy to stay close by instead of getting out of “the bubble” for furniture shopping. I’m so glad I traveled to Ocala to the Ashley store. I found exactly what I needed and had an easy purchase with my knowledgeable, patient and thorough sales person, Reese. I’ll be back and will recommend Ashley.

Got a new bedroom set and office desk along with the living room set. See Jerry in Ocala, great guy. Will give an update after it arrives and is set up. Along with pictures I I can remember lol.

Thank you to the sales rep for assisting us with our purchase. I thank you so much for your patience and answering our questions. Your professionalism and knowledge helped assist me family and I with making the purchase.

Aileen was amazing...

Derek was awesome. Low pressure but extremely helpful and we ended up buying from him!!! 🙂

I am from Gainesville and began shopping for furniture in September 2024. This Ocala Ashley's location has a larger selection, no-pressure sale staff who are professional, attentive, and compassionate about customer service. Reece White was my salesman and showed me all the furniture selections I wanted to see and gave me his unsolicited feedback. This Ashley's selection is second to none and had everything I was curious about. Reece's low pressure and attentiveness allowed me to walk out without any pressure to return months later. I was frank and told him only to contact about sales. Reece did just that and kept in contact about upcoming sales, and when the best time to order, because of high shipping times. This past Saturday, November 16, 2024, I finally decided to make my final purchase decision. Reece gave me the time I needed to make a confident decision. Overall, he gave me a phenomenal deal that I, at first couldn't believe, and was irresistible. I strongly recommend this specific location for its dedication, attentive, and professional staff. I have made one of the best investments all thanks to Reece at Ashley's in Ocala. Every Ashley's needs a Reece!

Aileen was very good, professional and really knew what she was doing. Great customer service. I found the mattress I needed in my budget. Good job! Aileen I'll be back.

Salwa was wonderful to work with ! Very professional and very accommodating! Would definitely recommend her in the future.

Aileen super helpful and not pressing me

Great customer service!

Hayley was fantastic, she wasnt pushy but at the same time let us know she was close by if we needed her. She was knowledgeable and throughly answered our questions.

Aileen and Soly were amazing and professional. Love their energy. They are definitely a great duo.

While I didn’t purchase from the Ocala store, I went with a friend for her purchase. I was extremely impressed with Julia Hart. She was very professional, helpful and knowledgeable. She was able to answer my friend’s questions and made the purchase smooth. I highly recommend Julia for any purchases. (I did purchase from Ashley in Oklahoma Coty and wish Julia would have been my sales person there!)

Derek is very professional and caring. I did not feel rushed in any way. I asked questions and He took his time to explain. He is beyond a 5 🌟 star. Thank you kindly!

All good

Great customer service.Aileen

Derek was super helpful, informative, and patient

The recent visit by my wife and myself with this Ashley store in Ocala was outstanding! We were extremely impressed with the selection of furniture that we were looking for. They had a great selection of outdoor patio furniture and our sales associate Ethan M was also outstanding! He was very positive, friendly, knowledgeable and most of all he was not high-pressure. We were able to find a perfect match for what we were looking for on our outdoor patio, and he was even able to improve on the already reasonable pricing with some outstanding discounts. We look forward to our delivery of this furniture next week, and would highly recommend this store and our sales associate Ethan M if you happen to be in the market for furniture.

Aileen was fantastic, helpful, and patient!

Had a great shopping experience with Raymond. Very knowledgeable and detailed. Good inventory on hand and great customer service, all with free delivery.

Excellent

Julie with Ashley and Soly with Acima was very patient and very kind . I'm looking forward to my Only thing was the delivery date was scheduled for almost 2 weeks out. I know that wasn't there fault. Overall experience was a 10 ⭐ but I can only rate 5. Thanks ladies

I came in looking for a couch and Aileen was very helpful and was able to answer all my questions. She provided great info and was very sweet and patient. I’m happy I came to Ashley. Amazing customer service!

Aileen was amazing!

From the moment I came in I was assisted by Aileen. She listened to what I was looking for in my home and guided me to all my different options. She answered all my questions concerning quality and durability and what we need. She gave me a pleasant experience here today. As well as a Soly she came in and they both made this experience very easy and enjoyable.

Aileen and Soly. Provided me with a great experience, was very patient and knowledgeable. Thank you for being a part of this journey with me, om making my house a home. Will definitely refer my freinds and family here!

Customer service was great!

Always a joy to work with Aileen!! She makes the experience smooth, easy and with no pressure. Always willing to go the extra mile!

Aileen was awesome!

Aileen is so organized and very courteous she is very patient and made sure that we saw everything that we were looking for.

Aileen was very professional and kind. Took her time to explain things.

Aileen and Jerry were awesome! Helpful, knowledgeable, and friendly.

Wonderful. Aileen was superb.

We had a delightful time working with Aileen Mulero. You should ask for her when you arrive at Ashley. We bought a sectional for a great price and it was delivered in perfect condition on the scheduled date. This won’t be the last time that we buy furniture here. Thanks Aileen!

Aileen Mulero is the bomb!

Aileen was wonderful to work with!!! Thank you so much!!!! 😊

Great service, amazing selections , staff & Ethan were great in helping to assist with our purchase.

Great help from Aileen!

Julia was wonderful. Smart, smart, respectful and very knowledgeable about the furniture. If she couldn't ask a question she explained that she'd only been there for 3 months and was just learning each different piece of furniture or actually it was with the bedding. She told me she would get somebody else and I said no that that was fine I was just asking a question. So I will also add that she was very honest and it came across in her presentations of the different furniture. We ended up buying two recliner chairs from her and possibly maybe back for other furniture we liked. We will always ask for Julia. She also gave me her cell phone number that I could contact her if there was any problems at all. I would keep that girl!

Aileen very professional, easy to work with with no pressure

We founded what we need for our new home, Tina was wonderful ,she is a nice, and patient let us decided what we like and need.

The store is nice and well lit and it was inviting. We just stopped in to look and stumbled upon the perfect couch. Our sales agent Julia was attentive and knowledgeable. We had some difficulty finding my Ashley account and we're unsuccessful but didn't affect our purchase. Not our first or even second purchase from Ashley and will be back again.

Very professionals

All was great

Always have a good experience at Ashley’s. Mike our sales professional was helpful with our needs and with his product knowledge it made shopping a more enjoyable experience.

Excellent showroom with top-notch lighting. Helpful salespeople, not pushy. Found what we needed. Five-year warranty is pricy. Will update when our furniture arrives.

Very clean, staff was super friendly, quality products and free delivery!

Worst customer service ever. It took 5 deliveries of the same piece of furniture for our sectional to be correct. They’re all friendly and want to help you at this store but once you have problems with a piece of furniture that was delivered to you they want nothing to do with you. You have to deal with corporate and that’s a complete nightmare. Do yourself a favor and shop any other furniture store even if you have to pay more money!!!!

Salesman were great!!! Ended up buying a bedroom suit for my guestroom

Exquisite service with Aileen. She greeted us, left us to do our own search. Came up to us the perfect amount of times. Aileen is knowledgeable in her work and is passionate about curating a special experience. She is genuine and we love that.

Aileen was extremely helpful and made the process of buying a couch easy and delightful.

Purchased furniture in June 2024 with a delivery date early October. Ashley canceled their delivery 3 times and on the last delivery told us they only had half of our order in stock. Hence the low rating.

Great price and experience . Professional and easy to work with and knew the product plus the warranty.

Aileen was very friendly

Aileen provided efficient and friendly service. It was a pleasure.

Worst experience ever. I bought outdoor furniture and paid for their premium delivery. The set came with no legs. It's been close to 3 weeks now and still no legs. The store manager, Travis, is totally useless. There is absolutely no communication between the technicians, promises broken, and still no legs. I'm beyond disappointed and wish they would take their crap back!

I am very impressed with the purchases from Ashley and the staff was so very helpful

I was not really looking for anything in particular when I walked in. The lamp I purchased was on markdown. Looks great in my bedroom.

Great experience with Julia, everything was ordered correctly and the furniture looked great. Would definitely recommend asking for Julia Heart!

Good experience got what we needed.

First time at Ocala Ashley. Friendly, helpful. However, upon delivery the diningroom set was wrong item and delivery driver refused to put it back on the truck. (He had only unloaded 1 chair so far). I called the store and Saphire admitted it was an error at their end and would be handled. I called the salesman (Stephen Steen) and he said the driver should not have done that. That was Oct. 12 and here we are in November still waiting. Drew and Danielle Blake

Aileen was great helping us pick out our new living room set

Ashley‘s stores I can’t begin to tell you how great their service is and their delivering on time awesome place great experience.

I was very disappointed by the delivery and the follow up for my order. I had delivery confirmation of bar stools , sofa and ottoman. Only the stools and ottoman shows up . Then it took two plus weeks to get sofa.I had called our store to see if I could change my barstools. I bought them over the phone but because I went through the stores system and not online Ashley would not return. I had to wait 5 days for an answer from corporate. The couch finally came not perfect as the staples were very evident on side and flaw on one cushion. I flipped over the cushion and didn’t want to deal with corporate BS again and kept the couch. Will never purchase from Ashley ever again!

I'm an Ashley customer and I like what Ashley has product wise. I wish I could say the same for the sales person that took my order. When I came into your Ocala store I was looking for a certain sofa that I saw online and the young man looked it up and told me that sofa was not in the store or in stock. I asked him what should I do because I really wanted that sofa he told me maybe I should go to another store. I was surprised that he didn't care if I got a sofa or not. I told the young man I have been an Ashley customer for years and was never told to go to another store. I told him to lose attitude and maybe we could work on finding me another sofa. He immediately changed his attitude towards me. I almost went to the manager about how I was treated. I excuse his behavior because I am bigger than that. That day I brought several pieces of furniture. I also let him know before I left to not to judge a book before you read it. I am a African American woman who is up in age and I was surprised with attitude these young people have. No customer service skills at all.

I can’t recall my salesman’s name now, but he was fantastic! He listened, was respectful and very helpful. The delivery folks were efficient.

Salesman was “helpful “ in writing up the order, delivery was not a good experience, ordered 6 DR chairs , 4 are un level , customer service follow up was terrible, most likely will not be ordering from this store again

Great experience shopping, after visiting multiple stores we were most happy with the selection and the great service we received.

I had a sofa delivered twice with a rip in it. I had to pay for someone to be at my house for the delivery. It took 3 times before I received my new sofa. I had to argue with them to get a new one. I have been waiting to hear about any compensation for my time and expenses. So far nothing. I am very unhappy with the experience.

This place is Joke, been calling for nearly 2 weeks , Customer service here have no Customer service at all. And whe you call is an automatic system.been having issues with a brand new sofa... No answers to my cpalls emails. .. I sugest people Dont buy from this place...

Great friendly staff. Will shop there again

Great Experience and customer service from Aileen!

Aileen was excellent. Very patient with me making a decision.

Came in looking for a sleeper sofa. Was delighted to find the last day of a 20% off with free delivery sale. Aileen was terrific and helped us to find the perfect sofa.

Aileen was great to work with. Very helpful and not pushy. She showed me lots of options based on what we were looking for.

Aileen is very helpful

Aileen was amazing. Never felt as if we were being "hounded" by a sales person but she was always nearby when we had a question. She was so informative and help guide us on the best options for the space in our home. Thanks so much for getting us the couch that we will spend lots of time to relax on in our new home.

11/07/2024 *UPDATE** THINK TWICE BEFORE BUYING FROM ASHLEY We cancelled this order via phone within 24 hours of purchase because we found something we liked better, somewhere else. We were told, via phone, that it would take up to 72 hours to reflect at our bank, but we could go into the store if we would like an immediate refund. Which I did, on the morning of the 28th. At the store, I was told that the store manager “will not allow immediate refunds and it could take up to 72 hours to reflect at your bank”. Today makes 8 days since we cancelled, still don’t have our refund, and we are getting the run around from Ashley customer service. This is not our sales persons fault. I am dropping the rating because of the lack of customer service on Ashley’s end and because I was asked about my overall experience with Ashley. It’s sad that a person can go above and beyond to make a sale, yet the support system of the company they work for could drop the ball. 10/27/2024 We had never been to Ashely before and had no idea what we were in for, once we entered the store. We were immediately greeted by Aileen, who let us know about specials in the store and told us if we had any questions, to feel free to ask. We liked the fact that Aileen wasn’t pushy, and let us look at our own pace, but was available when we did have questions. We feel Aileen went above and beyond to accommodate all of our needs. We found the prices at Ashley were very reasonable, which led us to purchase our new entertainment center.

My wife Debby and I spent a lot of time in this store and comparing it to others in the Ocala area. Prices seemed very reasonable compared to some and the atmosphere was very pleasant. Kudus to our salesman, Raymond Thorne for his hands-off approach, knowledge of what mattered and professionalism in writing up our sale.

Hailey is AWESOME!! Can’t wait to get moved into our new home in a couple of weeks and have all of my Ashley furniture delivered!! Ray & Donna

Aileen was great, more than helpful

Aileen was a pleasure to do business with! Highly recommend to everyone!

Aileen....wonderful service...put me in the chair i loved right off the bat!

Sales Rep was Julia Hart. She was extremely courteous, responsive, informative, patient, knowledgeable, and we are glad she was our sales rep. We made a purchase and enjoyed our time with her. Thanks to Julia for your professionalism. Steve and Brenda McDonald

Not happy

Hailey was so sweet and awesome in assisting us with purchasing our first sectional for our first home! She wasn’t pushy and allowed us the time to measure and come back the next day to make the purchase. She was also very knowledgeable and helpful with answering questions we had on the items in the store. Would definitely recommend Hailey to others!

Aileen, thank you for being such a blessing. When we say we need great staff helping customers we are referring to people like Aileen, kind, awesome, and with lots of patience.! Great at understanding customers needs. We would definitely recommend asking for Aileen to help you meet your needs. We will must definitely be coming back!

Aileen, was very helpful. As soon as I walked in the door, she guided me to exactly what I was looking for. She presented several different possibilities for me to choose from. Ultimately I chose what I had came in for and declined the upgrades, although they were very tempting. Had I not been suffering from Bindenomic, I probably would have purchased the other options.

Aileen was very helpful very knowledgeable showed me a lot of different things very happy with the service

Love shopping at Ashley's. Aileen was so helpful!

Visited Ashley Home Store in Ocala and worked with Aileen. She helped us find the perfect table at a great price and within our budget!

Aileen was the biggest help and so patient and we adore her.

Aileen. Outstanding customer service. Patient and explained everything thoroughly.

10/10 customer service - shoutout to Aileen and Travis, they are INCREDIBLE

Aileen and Soly did an amazing job helping us out. We are so excited about our new furniture. Thank you!!!

Aileen

Aileen gafe the best shopping experience ever!

Aileen is very curtious and nice.

Soly and Tina were very helpful and knowledgeable I first bought a couch decided I did not like it came back the next day and they were very understandable and helpful and getting me something I really wanted and they provided me both with the highest level of customer satisfaction. Thank you both. I highly recommend Ashley‘s furniture please come see Tina and Soly. Sincerely Mike

Great customer service I loved the way Aileen Cruz Mulero served us and helped us with great manners get it very professional… thank you

Great experience with Aileen. She was able to get our entire home furnished at a great cost. She did an outstanding job and really made it her mission to make sure that we got everything we wanted and needed. We will most definitely be returning to Ashley’s furniture and full credit goes to Aileen.

Not impressed. Pretty much the same old same old that you see everywhere.

Ilene was knowledgeable, friendly, not pushy, efficient. 10 stars!

Update: After working with the BBB, an associate from the store, and associates from Ashley’s corporate office, they allowed an exchange on the recliner. Thank you for working with me! I would like to start by saying that my sales person Aileen was amazing. I received my furniture in multiple shipments over a few weeks, and after everything arrived, it became clear that the $1300 electric recliner wouldn’t fit in the living room. I called and was told that all sales bought in-store are final, but had I purchased the items online, I could have returned them. I explained that I didn’t want to return the item, but exchange it for something that would fit. I was given a giant “Nope” by both the store and the corporate office. So basically I just dropped $5000, and was about to spent a few grand more, just to be told they can’t help me with an exchange. That’s pretty terrible customer service. I beg any of you reading this NOT TO PURCHASE IN-STORE…only online if you have to purchase from Ashley at all. But hey, now I have a giant recliner with a warranty for sale at a heavy discount if anyone is interested. There are several other furniture options available to purchase from where my business might be appreciated, but clearly it’s not Ashley Furniture. Remember…buy online…NOT in-store.

I bought replacement bed rails from this store. Was told by salesman that with premium delivery it would be set up. Any problems call him directly. Delivery was two hours early, I was informed they “don’t set up these”. I filed a claim for delivery refund. I was told that the store manager would call me to assist-crickets. Sales person that originally sold me rails, called him, crickets…still no refund. Make sure if you get furniture delivered, you get what you paid for—almost two weeks later-still no return call, just a vm asking me to complete a google review Update:: 10/15-ashley furniture customer service is still hassling me about refunding the full delivery fee and only wants to give me $50. Nearly 20 emails later-still haven’t talked to a live human being. Pick up the furniture yourself. You will spend an eternity trying to obtain a refund on a guarantee they promoted. Please do your homework on this store, their warranty guarantees and the ongoing consumer affairs and fraud reports they have online.

Great customer service. Aileen was very patient and helpful. Great attention to detail. Was impressed. When i called the number to set up a delivery date and time, i was told that they did not have my specific items ordered in stock and that it may be a while sometime in November. I was initially told simply call that number and arrange the delivery time but now you see what I get

My husband and I came in to look at dining sets. We were immediately greeted by Aileen. She informed us of the current promotion going on in the store and allowed us to look around as we were just browsing. Aileen came back to check on us to see if we had any questions. We were glad she did because we were about to go back and find her for some questions on 2 different sets we had our eyes on. She quickly answered all our questions, which helped us make an informed decision on which set to purchase. She was also able to give us information we needed on our sofa set warranty that we purchased over 2 yrs ago. She made this experience extremely stress free, quick, and easy. Thank you, Aileen for a simple, informed, and no pressure experience. As return customers to Ashley furniture, we will be back when we have more furniture needs.

(Translated by Google) I bought a bedroom set the day they made the delivery, the one who assembled the bed damaged the screws, which made the bed loose, we called customer service, we made the claim, they told us they were going to come in the afternoon, when the day arrived, no one showed up, no one showed up. I called to notify that the appointment would be changed, I called customer service and they told me that the technician supposedly arrived in the morning when the appointment was in the afternoon, now I will continue waiting in the meantime who is going to return the money I lost for not going to work in the afternoon because I'm waiting? I hope ashley furniture. and dont say we're sorry because you don't (Original) Compre un juego de cuarto el dia que hicieron el delivery el que monto la cama daño los tornillos lo cual la cama se quedo suelta llama a servicio al cliente hacemos la reclamacion nos dicen que van a ir en la tarde cuando llega el dia nadie aparecio nadie llamo a notificar que se cambiaria la cita se llamo a servicio al cliente y ellos me dicen que el tecnico supuestamente llego en la mañana cuando la cita era en la tarde ahora seguir esperando mientras tanto qien me va a devolver el dinero perdido por no ir a trabajar en la tarde por estar esperando?espero que ashley furniture. and dont said we're are sorry because you don't

Beautiful store, great selections

Raymond was great. He was very helpful and nice

Good store, they have a lot of nice stuff, just too overpriced.

We visited the store during the Fall savings event. Mr. Stephen Steen greeted us and made our shopping experience enjoyable. We were searching for lamps. Mr. Steen was patient and allowed us to browse until we found the ideal lamps. I must say, it was one of the most pleasant shopping experiences I have ever had.

Bought furniture, got confirmation of delivery night before, removed old furniture in preparation of delivery, delivery day arrives majority of my items DID NOT ARRIVE. No call or explanation from Ashley. I have been calling the store, can’t get through, can’t get a call back. Corporate customer service can’t help me, said I have to contact the store. The corporate office can’t even get the store to answer. First and last time shopping here. There’s a reason I go to BLOCKERS.

Salesperson was very helpful. We had an idea in mind and we're able to make our purchase . We will hold off on further comments until after delivery.

Friendly sales person , Reese was very helpful.

Aileen was very courteous and very knowledgeable. Helped us know all options and warranties. Ask for her when you visit.

Great place to look without being consistently pushed by one of the salespeople.

I didnt expect the CEO to contact me(and that certainly didnt happen), but why would anyone email me saying they are responding to my review, & then ask for pictures? Then when I didnt respond right away (too angry), they email again but the message is written as if I'd written it?? ... "I am following up on my previous message regarding issues with my "recent" order and the service I received"...."I appreciate your acknowledgement of these concerns".... sarcasm?? I'm attaching a snap of it. Its 2024 Ashley, surely you can do better. It's hard to rate "Ashley" as store says the are "storefront" and not connected to online orders.... instore folks are super nice! But they cant help with an online order..... why? I placed an online order 8.7 - some items shipped & some were for delivery. But you look online and all items show the same "tracking #"?? And when you call, you have to fight the WORST AI system to get a person! Then the person you do get cant understand English and then tells me I "need to be patient". 8+ calls in, text convos that went nowhere, cs reps who promise to pickup a 100+ cabinet & then delivery guy says "no" and box springs that were "never backordered" (or cancelled when told 3x). This is 2024 and there is simply NO REASON for a company to do business in this fashion. And to add insult, the delivered furniture is damaged & improperly put together. But even when reported - NOTHING. $2500 of subpar furniture (drawers dont close, ball bearings falling out, cracked doors that dont close) and very below par customer service. The nicest folks in the store cant gloss over cost-cutting measures in the critical aspects of business - mainly quality products & customer service.

I want to give a HUGE shoutout to Scott, Saphire and especially Jesus for such a great experience buying furniture for our new place. Even when things got a little hectic, they know lmao, Saphire was a great help getting this rectified for us. I recommend this store because not only did they get us what we wanted, but everyone was personable and eager to help.

I had a delightful experience purchasing a sofa with an attached chaise. The sales representative, Aileen, was incredibly helpful. She warmly greeted us upon entering the store and promptly directed us to the location of the sofa we were interested in. As soon as we made a decision on the sofa we intended to purchase, Aileen promptly approached us and addressed all of our inquiries. She thoughtfully suggested that we purchase the insurance for the sofa in case of any future issues, which was reasonably priced yet provided extensive coverage. We happily agreed to this for our own peace of mind. Aileen efficiently processed the sale, scheduled the delivery, and finalized our transaction in a timely manner. What truly stood out was the absence of any pressure to purchase additional items beyond what we had initially come for. The delivery was carried out as per the scheduled date and time, with adequate prior notification. I was pleasantly surprised to discover such a diverse range of high-quality furniture and accessories within the store. In the future, I intend to fulfill any of my furniture needs at Ashley.

Ailern was amazing to work with

Raymond was amazing! Pampered us the whole time, excellent customer service, friendly, fun, funny. Would highly recommend going there and when you do ask for Raymond!

Aileen is very knowledgeable on the store merchandise very helpful. She is very attentive to your questions. she also gives you time to decide which items you want to get and she’s not smothering you like in other places I bought a bedroom set and I came back for another bedroom set I think she deserves a race or a higher position she is a very pleasant lady she deserve a five star plus

Julia was great! And I got a great deal! Re-doing complete home due to water damage, my first two pieces! 🤗

Aileen was great. She answered all my questions. She was very professional and very knowledgeable. I will definitely be back to purchase more furniture from her.

Aileen was awesome, since we arrive to the store she make us fell like home, bring a great recommendations, explain all the payments options, we found the perfect loveseat we was looking for months, definitely we will back for the rest we need for our home, thanks Aileen

Outstanding service from Aileen! She was very knowledgeable, friendly, and went above and beyond to help me. Her expertise and patience made the shopping experience enjoyable.

Ashley's Customer rep Brittany is sooo FABULOUS! She is extremely efficient, has answers to all your questions, makes you feel important. She is the epitome of Customer Service

My first encounter with Aileen Cruz-Mulero was April 2024. My husband and I had just relocated to Ocala. Aileen was ABSOLUTELY AMAZING! She was very professional and patient as we looked around the store deciding what we wanted to buy for our new home. We settled on a beautiful fireplace with bluetooth capability and a gorgeous black panther. Since that encounter we knew when we returned she would be our salesperson. We returned August to purchase a new bed and Aileen was again professional, engaging and a pleasure to work with. I utlized Acima as I did the first time and this time as well and got to meet Solimar Thondike face to face! Solimar and I had spoke on the phone and she did a great job explaining everything to me and mentioned the great deal Acima was offering in great detail. Aileen and Solimar are an asset to Ashley and words cannot express fully our appreciation for not only stellar customer service, but a genuine care and concern. They both excel at the "getting to know you" factor and that is a HUGE plus for hubby and I. Thank you ladies for being so great at what you do! Excited for the next purchase! See you ladies soon! Big Kudos to you both!

Our sales person was amazing he helped us with our purchase and was very kind thank you AARON However we went to pick up today AARON said they would help us shrink wrap they don't: she just stood there while I was trying to move couch and love seat around with a fricken cast on my arm Then instead of getting someone to help load had my husband help I told him no she continued we shouldn't be loading he threw his back out then she called for help and kinda looked disgusted and told the guy he threw his back out. NO APOLOGY for him getting hurt

I spent nearly 10,000 dollars on furniture from Ashley in Ocala, Fl. They left a bolt set to put together the bed in there warehouse. Ashley furniture refused to drive the bolts to my home and assemble the bed. I had given away the other beds I had that morning due to the new ones arriving. I was then told if I did not allow them to bring them next Tuesday, they would take the furniture and not return it. I am unable to call the store due to they will never answer the phone. No phone numbers are put on their business cards. I recommend trying a totally different furniture supplier altogether. They are not even proud enough to answer the phone. I slept on the floor last night. Bad Bad Bad Instead of telling me to reach out to you. A truly concerned business would have already called me. You do not care about the issue or you would have called the store, got my number, and called me. Bad business practice. Bad service. No follow up. Lost a great customer. I just got off the phone with the store Manager in Ocala and he stated in his words "I dont care". He did not care how I was treated. 8-19-2024 3pm Eastern

It was nice to meet Aileen. She was very helpful. I would love to visit this store again.

While the main staff and customer service as very hospitable, the GM and the policies of the store are utterly useless. I purchased two mattress sheets for a total of $59.99 from the clearance section as they were labeled 100% cotton. I go home and open them and saw the manufacturer label stating 100% polyester. I take it back to the store and the GM happens to pass by, doesn't even have the balls to look me in the eye and tells the customer service lady instead that they can't take it back or even touch it and there's nothing they will do, then scurried away. I ask the customer service lady to call him back and he simply reiterates the same nonsense over the radio and refuses to show up. They gave me a corporate number and told us to talk to them instead for a refund. I bluntly asked them whether their store policy condones false advertising and all I got in response was a nervous shrug.

Eileen was a great help. Very knowledgeable of the products, helpful tips for shopping, and able to give suggestions for our needs.

People where great 👍

Great

Aileen, Hailey and Soly did an amazing job were very helpful and made the process very easy getting my new sectional and dinning set. Thank you so much

Aileen was very helpful and we appreciated her assistance. Highly recommend!

Aileen Cruz Mulero, was very accommodating, helpful, knowledgeable, and professional. She ensures that we were comfortable, we got the right discounts and got the right items we really wanted. She help us get few items at an unbelievable price. I would definitely recommend her if you should go to this location.

We keep coming back to Ashley because of people like Saphiaire and Aileen, great customer service and friendliness. We look forward to coming back !

Great customer service. Would go again

I had excellent experience at the Ocala Ashley store. Aileen greeted me at the door and from start to finish help me find everything I need and ensured I was given the best deal. I want thank her and the rest of the staff that assisted with my purchase.

Great experience and service at the store my sales representative Jerry was very knowledgeable and made the process seamless I look forward to buying more from this store.

7-3-24 bought 6 pieces of furniture, 7-11 delivered, 7-11 called store no answer, 7-12 no answer, so went in person spoke with Jerry C reported issue in less than 24hrs, he said receptionist emailed customer svc.. 7-19-24 Technician came home confirmed manufacturing defect and piece is way oversized causing physical safety hazard risk of tripping so submitted request to exchange for smaller piece which is more expensive but we will pay extra money. Then received email store will only replace for same piece, called customer service was told the owner of store is the one that doesn't want to make change. The store policy states 72hrs to report issue, we did in less than 24hrs, and that they would repair, replace, or picked up, defective item maybe returned but this store chooses not to abide to their policy. After 7 emails,6 phone calls, personal contact and as of today they still ignore us. The purchase process in our case cash,was smooth but when it comes to after the delivery service is terrible, We have previously bought from Kanes,City furniture, Babcock furniture and this is the first time a furniture company has provided poor service. Now in September the issue was resolved after the intervention of the State of Florida Consumer Department.

Ethan in ocala was wonderful to have help us. He was very knowledgeable and very helpful.

This was the worst experience I've ever had with a furniture company. They have the worst customer service!!!!!! THE WORST!!! They lie, telling you the repair technician is at my residence when NO ONE is here. This has been an ongoing issue since October 2023. I feel that we have been more than patient......

Awesome floor supply of samples. Easy choice to fit our desire and budget.

Jesus was fabulous to work with. He was very knowledgeable and very patient with me, even when I was indecisive. It was helpful that I came prepared with item numbers from the Ashley website so he could show me exactly what I was looking for. I would give Ashley's 5 stars, but my biggest issue with them has always been the limited number of items available within my price range. I either had to take the item I had chosen online or go with something more expensive. Because I had a lot of furniture I needed to buy, I was limited to a certain budget. The selection of items was minimal but luckily, I was okay with what I picked out online. I just wish they at least had a few more selections to choose from in my price range when I was trying to furnish 3 to 4 rooms.

Nice shop to buy furnitures

Hannah was very patient and helpful. She did not show us anything we were not looking for, seemed to understand what we were looking for and where is was located in the store.

Great customer service! Brittney went over and beyond to address all my concerns regarding my Synchrony Bill. She was very knowledgeable and kind. Excellent customer service. Thank you for taking your time and explaining everything to me.

Toya was fabulous and very efficient!

Our sales Representative worked with us to get the best deal possible

Excellent sales person. Toya was helpful and let me know I will get my new couch Tuesday

zDelivery was fine. However they called me at 6:30am advising they would deliver in 1.5 hours. They delivered at 2PM which is 7 hours later.

Very knowledgeable and helpful sales person, Toya.

Great staff! Everyone is so welcoming yet professional. Store is beautifully merchandised, and extremely clean. The furniture I purchased was at a great price, and looks amazing in my guest bedroom!

Had a great experience today at Ashley Furniture in Ocala. We were lucky enough to have Ethan as our consultant. He was probably one of the best retail person I’ve run into in a long time. Calm, cool, and very professional. We were not pressured by him at all. Always ready to help, and answer any questions we have. Thanks Ethan !!

The store itself isn't the problem it's the quality of there products i purchase a couch about three weeks ago and it's already making noises and not wanting to close haven't even made a payment and it's falling apart. no padding on the foot rest or the console and hurts the leg and for the price of everything you would think it would be better Update So they had a guy come out and look at the couch and said they would need to replace parts on a poorly build furniture and they have a no return policy so I guess I'm stuck with this broken piece of furniture they sold me and all they want to do fix one of the problems and call it good definitely will never buy anything from them every again and I'll make sure that none of my family and friends will either and would advise anyone to not buy anything online without being able to look at and test the product first

Great service, no pressure. Detailed information provided which was helpful in making my purchase decision. Salesman was extremely courteous and patient.

I was extremely please with my experience at Ashley Furniture. When I entered the store I was greeted by a young lady, Hannah. I told her what I was looking for and she brought me right over to the sectional of the picture I had shown her, but I was not sure on the color of the couch when I saw it. Hannah then directed me to some other couches that were more of the color I wanted. She let me know that I could get this other couch in the same configuration as the one I originally liked. Hannah was very informative and helpful in my choosing of the sectional. I would recommend Ashley Furniture to anyone, great service and good quality. Thank you Hannah for all your help!

Jesus helped us out from the minute we walked in the store, without ever crowding us or making us feel pressured. He is a very polite man who helped us find the things we were looking for and showed us the best way to save some money on our purchase. Ashley Furniture can be proud of having such a fine man as an employee and representative.

Good deal but they would not honor corporate discount emailed to me. Friendly staff.

Our sales representative was very personable and professional. The showroom had a great variety to choose from.

Great sales support from Hailey, very knowledgeable and supportive!

Ashley store in Ocala. Salesman were very helpful and professional. Ethan and Michael both helped with my purchase and were very patient when I had to make a change to my order.

Our sales associate Aaron Arriago was the best! He was friendly, knowledgeable, and answered all of our questions. We will definitely return to this store for any future purchases.

The beautiful and classy Tina Robinson, help me without pressuring me. I went in for a bed ended up buying more cause of her sweet and kind disposition. I plan to return and buy other things, hopefully she will be available to help me.

We had a problem with one of the furniture pieces being incorrect... fortunately I spoke with Sapphire at the Ocala store, angrily I might add, and she managed to handle the situation immediately and professionally. The correct piece was brought to us the following morning and Sapphire followed the entire process and called again after the delivery to make sure all was well. I was very rude and angry on my initial call and she maintained a professional, helpful attitude and turned me into a happy customer in the end. Thank you Sapphire!!!

I ,John DiVito , had a medical issue. I needed a different chair. I explained my issue to Sapphire, Ashley Ocala store manager. She immediately explained my issue to upper management and got the necessary clearance to exchange the chair. I and my wife went to the store. We worked with David Orlando who was very accommodating to get me into the chair that will correct the medical issue. Sapphire was just wonderful. She is a true asset to the Ashley Furniture Company. Thank you Sapphire and thank you David. John DiVito Gail Rich

Went to Ashley's today to look at beds and dinning room sets . I had an absolutely pleasant experience with my visit . My salesman Jerry Crawford was extremely kind and helpful every step of the way . The store Manager Travis was also extremely helpful in making sure we got every discount available. If you need and kind of furniture ask for Jerry Crawford . Beyond 5 Stars .

Big selection of furniture, of course, in all styles. We have a whole house to fill and spent 2 hours wandering, looking and enjoying. Sales Associate Hannah, while not at all pushy, was always ready to answer questions and offer suggestions. We'll definitely be purchasing more from Ashley, and Hannah.

Ailene and Hannah in Ocala were helpful and kind- highly recommend this location :)

Aileen was a great sales person. She explained all options very well.

We spent almost $5k on a mattress, frame, and a $200 Purple pillow as I have serious back pain. The service was great until we paid. Now it’s like a used car store. No after service. I called to see if I could return the $200 pillow I bought ( it totally didn’t work for me, way too flat). I was never told that these pillows come in small, medium, and tall loft. They sold me a medium without asking me if that’s what I preferred. NEVER told me that I couldn’t return the pillow if it didn’t work. Buyer beware. I now have a $200 pillow that I can’t use. Aaron did nothing to help us out.

The very worst experience I have ever had. They delivered defective furnature and the process to get it replaces was brutal. I took 4 months and a string of calls and emails to get it done. I'll never set foot in an ashley store again. It was exhaustig. The customer service is a joke. I told them I just wanted them to pick the stuff up and give me a refund and they told me there are No Returns or Refunds, not even on damaged furniture. Just blew my mind. I ended up filing a dispute withh my credit crad compamy and in the end Ashley told me they had refunded the money but I never saw the credit. I got tired of the hassle and said screw it.

Aileen has been incredibly helpful throughout our furniture buying process. She is very knowledgeable and able to answer all of our questions. We appreciated that we were able to look around and shop on our own, but Aileen was there when we needed her. We will be recommending Ashley Furniture to all our friends and family!

Aileen she helps us so good, she was so kid with us

Jesus in the Ocala, FL store was my sales representative. He was very tuned into my needs. I enjoyed dealing with him. Patient not aggressive and listened to me attentively. I bought a living room and dining set. Great experience.😊

Hannah helped us and was the perfect amount of helpful! Introduced herself when we entered the store but did not follow us around the whole time. Came to check on us the perfect amount without being pushy.

Aileen was great help when I made my purchase, very clear and concise when describing my warranties and discounts. The process was made easy with her help, highly recommend!

Very helpful and understanding. Sweet girl

Worked with Tina today and she was a big help and not pushy. I will love to work with her in the future.

Hannah greeted us as we entered the store with a warm hello and smile. Asked if we wanted assistance told us if we needed help she would be near by. The whole experience of shopping was made easier with her. Love our dining set but importantly is the asset you have in Hannah, take care of her, because she is taking care of your business.

Virginia D. was an excellent sales person. Patients and understanding with me and my needs throughout my selections experience. She was knowledgeable, professional, good humored, plesent and not pushy, I'll be requesting Her for future purchases. Blessings upon Virginia; Mike Sumner

Hannah and Aileen were super helpful when showing us mattresses and the special features to their couches.

Aileen Cruz sales person in Ashley‘s, furniture very nice and humble, took her time and showed us everything we asked for very professional and will recommend her to our friends and family.

We just purchased sofas and recliner and Aileen was so helpful. We had been to several other furniture stores and I just couldn't make up my mind. She was so patient with my indecisiveness and helped me settle on a beautiful green sofa. We will definitely be back to see her for our future purchases!

Aileen great customer service.Ask for her.

Aileen was Knowledgeable, helpful and allowed me to look for myself without being pushy

Aileen Cruz Mulero was very nice and helpful.

Aileen was knowledgeable and kind!

Salesman was patient and very helpful.

Salesperson Aileen was awesome!

Ok

Aileen was super helpful and patient with us even when we took 2 days to decide on our purchase. We highly recommend to work with her. She is the best!

Virginia and Aileen were great to work with!

I recently ordered a twin sleeper sofa from Ashley Furniture and unfortunately, the delivery process was a complete disaster. Firstly, the gentleman who delivered the furniture spoke no English, unable to communicate with me. They understand English when I asked them to leave my home. When they started to bring the sofa into our guest room they were struggling to get it through the door. They kept pushing as hard as they could. I asked them to please stop, we had just paid 7k to have our house painted 2 days before and they were going to scratch the door and walls. One of them smiled and out his finger up as if to say, one minute and gave it a final push. The sofa made it through as it demanded our door and walls. At this point I wouldn’t let them finish. I was so afraid when the flipped the sofa they were going to scratch our floor. I asked them to leave, they kept going as if I didn’t even speak. I tapped one of them in the shoulder, pointed to the door and said get out. (They managed to understand that) To make matters worse, the customer service representatives I contacted were unhelpful and seemed indifferent to my concerns. My only request was a refund in my delivery fee. The “manager” wanted pictures of the damage, I sent those right away. Then the manager wanted me to get an estimate to fix the walls. I emailed two times asking if they really needed that to refund my delivery fee, if so I was going to also request my salary. Zero response. I emailed back asking for the status of getting a refund on my deliver fee, silence. It's incredibly frustrating to spend hard-earned money on a product only to receive such poor quality and service in return. Needless to say, I will not be purchasing from this store again and would advise others to proceed with caution. Responding to the stores response. If you read my review in full you would see I already reached out, more than once, I am still trying to get my money back.

Aileen was helpful and kind throughout the entire process

Sapphire at Ashley Ocala is wonderful. She corrected my issue in an over and above manner. Her sales associate David Orlando was very helpful. They are both assets to the Ashley Furniture Company. Thank you Sapphire and David John DiVito Gail Rich

Aileen was so amazing and patient!!! She stayed late helping my elderly mother pick out furniture. Thanks. Aileen!!

Our sales representative Aileen was very helpful, patient and willing to show us around the sales floor and answer all of our questions. Looking forward to working with her for our future purchases.

We were greeted upon entering the store by our adviser, Jerry Crawford, whom walked around the store with us showing the different styles that we might be interested in until we found exactly what we wanted.

Aileen was amazing. She jumped on the couch and sold it for my daughter in law. So excited.

Hannah and Aileen were very helpful and patient when it came to me trying to make a decision.

Aileen was a great help with my request. She look for many options for my request and keep in touch with me all the time. She is a keeper!

Good service from aileen today. Came back second time

Derick is a awesome sales guy help me buy my house set perfect love it here

Aileen Mulero is a great salesperson (advisor) and had a patience with us. Great communication with us! We appreciate her very much. We will ask for her again when we come back someday.

Aileen did a wonderful job! I love this store and highly recommend you going there to see what great furniture they have!!

My sales person was incredible Thanks to Aileen Cruz Mulero

Wonderful people

It is a amazing place for furniture

i spent 4 k dollars , I am a single 66 yr old gal and now i have to drive over an hour to pick up my furniture and then go put it together !! Ashley furniture made 4,5 billion yes billion last year they have 1,125 locations in 67 countries and they cant deliver my furniture ????

Aaron was very knowledgeable and helpful!

Store is beautiful and we had a great salesperson

Ethan was our sales person. Very professional, friendly and pleasant to work with.

Excellent shopping experience, Ashley was perfect, showed us what we wanted to see and left us alone to look, but was still attentive to noticing if we had a question. Store was well lit, clean, and generally nice place to be. The delivery team was very quick in setting up everything and testing it.

I had a great sales person that worked with me.

Excellent customer service! Derek went out of his way to assure I found the Ashley furniture products I wanted. Friendly, patient, knowledgeable, and more — thanks a million Derek!

Tina was so nice and patient and is an EXCELLENT SALESWOMAN!!! Great experience and we will more than likely be back sooner than later!!!

Great service! Went in "just to look" but we were so impressed with the product and salesman, that we decided to buy. Michael really listened to what we were looking for and found us a perfect loveseat and recliner.

This was our 1st time at Ashley.. but not the last! Jerry helped us find everything we needed, but never acted like a salesman! I appreciate that! He helped us furnish the inside and outside of our home and set up delivery. The ladies made financing a breeze too! Everyone was very helpful and friendly. I definitely recommend!

The salesperson was extremely helpful and fulfilled my needs.

We were very pleased, the young lady did a good job

Aillen was very kind, professional and thoughtful. We ended up buying more than we anticipated. Thank you!

Aileen was great!

The sales representative pointed us in the right direction and gave us time to browse by ourselves. Then she met with us and made the sale final. Very Happy

Exceptional customer service! We ordered a living room set and later realized it was going to be too big our sales person made it super easy to exchange the couch and love seat.

They are all nice and helpful when it’s time to purchase but if you need any assistance once they have your money, it’s crickets.

Jerry Crawford sales associate was very patient, genuinely kind and helpful. The store is laid out well. Everything looks fresh, clean & appealing. The tax exemption situation was very taxing so we were unable to use it in a timely fashion.

Michael did a great job

Our Salesman, Aaron Arriaga, at Ashley Furniture in Ocala, FL was extremely knowledgeable and patient with us in searching for a new comfortable mattress to meet both my wife’s and my personal needs. He walked us through all of their lines, sometimes going back and forth repeatedly, and after over at least an hour, we decided on a Tempurpedic with the 2-way adjustable base. Not only is Ashley to be commended for their fine quality lines, they deserve more credit for their hiring and training of superior quality sales personnel. Aaron is truly an asset to Ashley Furniture and I will personally recommend him to all of our family and friends!!!

Eileen was great to work with!!

We needed a certain chair for severe medical reasons. They took our money for a chair that was in stock, and we agreed to come the next day for pickup. When the time came they immediately gave us a run around with conflicting stories (lies) on why they could not pickup the item that is already at their warehouse. We are still waiting to see if we get our money back. This was a really sketchy interaction. The chair is there and we paid for it but they will not let us pick it up or get our money back. This is especially disgusting service when they are aware that this chair was bought to help stabilize a family who had just broken their neck.

Great working with Hailey. All questions answered! Great selections, too!

Good experience. Found a good furniture that I could take home with me right away. Aileen made sure I got the right clearance price on what I needed and was transparent. Would Come back again.

This is not a reflection of the store but of this company as a whole.. STAY AWAY! This company refuses to honor replacements with in 72 hours of reporting manufacturing defects. It took me 4 calls, high blood pressure, 3 refusals to finally speak to “the de-escilation department” to get my brand new leather couches replaced. They sent out a tech first to “repair them” but I refused because these couches are brand new items and should not have come this way in the first place; argued back and fourth explained I’m pregnant and my child has asthma and someone called me back leaving me a message saying they won’t be replacing anything regardless of health issues; called again argued more… a “request” was submitted as many as 3 times which I received no follow ups on them from Ashley furniture. 6 weeks later; Finally today I got angry enough and spoke to the escalation department and they FINALLY agreed to replace the items that were delivered damaged! It clearly states in their rules on damaged items that they clearly refuse to stand behind…. “All damaged products must be reported within 72 hours of delivery. For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt.” “We accept the return of Standard Shipping item(s) within 30 days of delivery so shouldn’t have requested a return instead?” “If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition.” I couldn’t look at the furniture because the guys drop it so fast and shove the signature pad in my face as they are on a schedule and informed me that they did not take back furniture; so I signed then after they left looked them over then called (all in same day; within moments of delivery). Never sign until you review all of your furniture or you’ll end up with the same issues I had!! I will never again buy from this company; and I suggest other people to go else where.

We sat on at least 12 different loveseats. We narrowed our selection to 2 in Ashley. We chose the one that was comfy cozy and matched the gray color we needed. Delivery people were great but the loveseat that was delivered was not ANYWAY close to the comfort that the showroom had. In fact, it is so rock hard and uncomfortable that both our backs are suffering. We bought the extended warranty. Ashely could not care less. We tried everything to explain that we can hardly sit in this loveseat but unless the loveseat doesn't function properly, they won't exchange. We even offered to buy a different loveseat at a larger price but they would not let us exchange. So, we are stuck with a rock hard loveseat and 2000+dollars in wasted money. UNRELIABLE CUSTOMER SERVICE!! Addendum: I responded to Ashley's reach out to me in hopes of maybe getting to exchange the rock hard loveseat for a different item. We were told again that they absolutely do NOT exchange or return if the item you bought turns out to not be what you expected or hoped. Please note that if you buy something from Ashely ALL SALES ARE FINAL!

Aaron greeted us at the door. He told us the layout of the store and told us where to begin to look for our item. After walking around we found him and purchased our chair. He was very pleasant and knowledgeable of the items. Arron is an asset to your store.

Had a great experience purchasing a sectional at the Ocala Ashley store. We visited multiple times to compare our favorite to sectionals at other furniture stores. I particularly appreciated the non pushy salespeople who allowed us to browse the store on our own (unlike a couple other stores where we felt stalked). Hannah Paul, our saleswoman, provided great information about the sectional we chose and processed the sale in a timely fashion. Our new sectional arrives tomorrow!

The only reason I didn't give 5 stars is because I have not received my delivery yet. Derek H. Our Trusted Advisor definitely gets a 5+. Derek was very professional and not pushing the sale. He provided all the information and answered all our questions and gave the space we needed to select our purchase. Thank you 😊

We had an enjoyable experience working with Orlando. Thank so much

It was a pleasure shopping at the Ocala Ashley Store. A great selection of furniture and knowledgeable staff made our purchase a breeze. Thanks and kudos to Derek H., our Trusted Advisor, for his guidance and advice. We really appreciated his patience during our extended deliberations.

Jesus was very helpful with my selections!

Our experience has been amazing! Hannah Paul outdid herself with all her assistance in choosing our furniture for our new home. We told her what we were looking for and she just knew exactly what to show us. On top of that she still managed to coordinate via long distance, some items we wanted to add, coordinated adding those items to our current delivery so we could have everything delivered as soon as possible and all together. Thank you, Hannah, you are definitely an asset to the store and our go to person whenever we need to add more!

Had to contact the Warranty Dept (through the local store) due to a charging chord burning when plugged in to the port in the arm of the power recliner. I am giving this review a 3 because the Tech and April from the Ocala store…. No other reason. Any other communication with them was horrendous!!! I was given the run around, told one thing then received emails contrary to the discussions. April communicated the problem to the appropriate people and within hours I received a call from corporate offices issuing us a store credit. I must say why it is a ‘one time courtesy’ and a 30 day replacement credit is beyond my comprehension. The implied intent of a charging port is to charge devices, right? That’s exactly what I did!!!

Experience that went down the toilet. Ordered a living room set but made a change to my original order the following morning before the delivery date. Paid $150 extra for a lousy "protection plan" that I'm told now by the Reguard company that my plan will only cover 2 of the 3 pieces of furniture I purchased because of the order change. I haven't read positive things about Reguard and I regret paying a protection fee that probably won't even be honored if I need to use it. This kind of shadiness is one of the reasons why I have always detested furniture shopping in big chain stores.

Jesus was very professional and polite doing his job with us.

Brittney and all the girls were amazing! Got my issue resolved quickly

I previously submitted a 5 start review but now changing it after the experience I had with the other works at this location and I wish there was a 0 star. Hannah is still very amazing and has been trying her best to help this situation for us. We ordered a couch and 2 picture frames the beginning of March was told we could have it delivered on 3/28, we asked them to push it to 3/29 as we would have someone home that day to accept the furniture. The night prior to 3/29 we got rid of our couch as Ashley Furniture stated that we need to have to area cleared so the install could go smoothly which we did. The next day comes and we get and update that the furniture should arrive between 3-4 PM, the delivery guy shows up with 2 picture frames and says our couch is on back order. Mind you this is the FIRST that we are hearing our couch is on back order and that we would not be receiving it on the day of delivery. I call the store to find out what’s going on as again we hadn’t heard from ANYONE, to our knowledge everything was going to be delivered that day, so the store says the couch was delivered to the warehouse today and the soonest we can get it to you is on 4/3. My spouse calls and they tell him sorry it’s on back order and we don’t know when we will have a date for you, so they provided us 2 different answers and we didn’t know which was true. I asked to speak to a manager and he was to busy for and said he would call back. Never called so my spouse called and spoke to a sales manager by the name of Travis and said there was nothing he can do. We then texted Hannah and even though she was not at work she still made the time for us to answer our questions and apologize. They stated they don’t deliver on Mondays so we asked for Tuesday and they said sorry the soonest we have is Wednesday. The least they could do is fit us on the schedule for Tuesday as we have NO COUCH. I get things happen and we would’ve been okay as long as it was communicated either the day prior or the morning of as the supposedly to inventory “48 hours prior” but now it is Easter weekend and we have no couch for our friends and family to sit on and or for us to sit on. We have to use lawn chairs in our living room, again just a little communication would of avoided all of this and or doing something for us to make this situation better. Ashely Furniture and their staff (besides Hannah) made us feel that is was our fault and like it was not a big deal. Very inconvenient and I don’t think I’ll ever shop here again and if I do I’ll make sure to not be prepared and give away our furniture until after we receive our items and they will just have to deal with the room they have when delivering as that is how we are being treated with this situation.

Shopping at the Ashley Store has been nothing short of a very enjoyable experience.The sales person,Aaron white very knowledgeable and a gentleman ,that has the interest of the customer.Another very knowledgable individual with an all out personality is Sa'Phire.She makes the customer feel comfortable with any questions that they may have and is their to solve them putting the customer first.If you are looking for home furniture, rugs,lamps,etc.this is the place to shop.

Great, friendly, helpful service. I worked with Ethan and he was super helpful. He had know issues helping select end tables by moving multiple options in position with the furniture I selected. Highly recommend at Ashley Furniture in Ocala.

Our salesperson Hannah P. was great. She is Friendly, very knowledgeable and easy to work with. We plan on making another furniture purchase soon and will definitely ask for Hannah.

The experience was great. Jesus was so informative and he took his time explaining everything and he had answers to all our questions. He didn’t hover over us and he gave us the opportunity to view the entire store. I will definitely be back to purchase more furniture & I will definitely ask for Jesus every time I go there. Thanks for the great experience.

Experience with our sales person at the store was good. Bought a couch on a Sunday, told it would be delivered by Thursday of that week. Wednesday midday I get a call saying there was a manufacturing error and couch wouldn't be delivered for another week. I think that is very inconvenient to call us the day before delivery is happening to tell us. We had the old couch picked up on Tuesday to make sure everything would be ready for new couch so now our living room is empty for another week because we were not notified sooner that the new couch would be delivered later than promised. Then, I got an email saying there will be no more changes on our end as far as when it would be delivered. Not that we are going to change it, but I like that we pay thousands of dollars and are told the day before there is a change in delivery but if WE needed to change something at the last minute to accommodate our families needs it wouldn't happen.

Reese went ABOVE and beyond to help us fix a huge mistake that Rooms to go messed up with us. He was knowledgeable and patient. He was willing to go the extra mile to even help us take a leaf out of the table to see what it looked like without it! He was able to get our transaction done quick and get us delivery for this weekend as we were hoping! Worth the extra money for no stress!

Terrible Ashley Ocala beware of no return policy. Rude response from employee Wrong furniture delivered and set up incorrectly.

Excellent experience..would recommend Ashley furniture to everyone !!

Aileen and Eva were quick and extremely helpful in making my purchase and feeling welcome!!

Great shopping experience! Orlando was very helpful and knowledgeable.

(Translated by Google) Mr. Orlando Menjivar assisted me. very friendly and very efficient. We are very satisfied with the attention and service received. (Original) Me atendió el sr .Orlando Menjivar fue muy amable y muy eficiente. Estamos muy satisfechos con la atención y servicio recibidos.

A good experience. Would recommend Ashley to others.

Ask for Eva! She was amazing...she was patient, intuitive, understanding and helped us furnish our new home!!!!

Jesus, the sales representative helped us with our furniture shopping . Great customer service.

Hannah was extremely helpful and really knew the product of the store ! Hannah took the time to show us many options and was not at all pushy ! I will highly recommended Ashley furniture and especially Hannah to all of our friends with furniture needs Thank you for a great experience ! Bill and Jennifer Mitchell

Shopping for a new bedroom set for our son was quick and easy. Hannah, our salesperson did a great job getting information about the set and processed the transaction in a timely manner. Great experience!

This was not a very good experience. 1st person that met us at the front of the store said he was not a salesperson. He said he would find one for us. Yet, he kept helping us while we looked for a couple of chairs we may want to purchase. Then he disappeared, and no other person tried to help us. So we left. We went to another furniture store and found nothing we wanted. So we ate lunch and returned to Ashley. We were met at the front if the store and were helped in selecting two chairs. The salesman told us he was new. We picked two chairs. Our total bill would be more than $1,000 dollars. As we looked at the contract, we noticed that my name was wrong as well as our address. We had them correct at errors and paid. Delivery was great and sooner than expected. That is the only reason Ashley gets 2 stars instead of one.

The salesman, Orlando, was professional, not pushy but attentive. Overall good experience.

Jesus was are advisor. Could not be more pleased with his patience, kindness and knowledge. Would definitely recommend him and Ashley to anyone

We didn't have any problems cause we went in knowing what we wanted.

Clean store ... I forget his name but great salespeople... See him, has a tattoo on his neck...he will take care of you...

Pleasant experience shopping today. We were assisted by both Michael and Orlando. Both sales reps were very helpful. Michael showed us where the sofa sleepers were and how they worked. He made sure we opened and closed them to see how easy it was. He then gave us space to wonder around and look. He made himself available when we needed him. Orlando assisted with the final paperwork and purchase. He was able to pick up right where Michael left off.

I want to give a huge shout out to my salesman Aaron Arriaga in the Ocala store. He helped me find the perfect living room set and told me to give him a call if there were any problems at delivery. Well, seems I hadn't measured correctly and the sectional piece would not fit. I called Aaron and he immediately got on the phone and troubleshot everything for me. I had to go back to the store and Aaron patiently worked with me to find a suitable replacement. Thank you Aaron and team Ocala for going the extra mile and having great customer service!!

Despite multiple changes and rethinking our idea, Eva was patient, kind, and informative. She will get our business again when we are ready for more.

I purchased a sofa from Ashley back in November. I had it delivered and there was one issue which they took care of then we had noticed all the cushions on the sofa were different sizes. Please keep in mind I purchased the extra warranty. I called the store and they sent out a tech who responded by saying oh just keep turning the cushions. That certainly was not the correct response. I called the store numerous times speaking to several different people and just kept getting no where. I then received an email saying my case was closed. Of course at this time I was furious. I even called the store to speak with the Mgr who of course wouldn't get on the phone and suggested I call corporate except you can't reach corporate. You get a third world country who can't help unless you ordered on line. I finally reached one of the stores cs reps who's name is April. Finally I reached someone who was willing to listen and help. After numerous calls over weeks time and forwarding several pics of the defective cushions April took matters into her own hands and sent an email to the escalation depth and explained the situation. I then received a call from that department who said I should have never been told they wouldn't do anything about the defective cushions. I am now waiting on an email letting me know when the new ones will ship. The reason I am writing this review is to commend April on a job well done. Had it not been for April I would have contacted the BBB which I am sure Ashley corporate would not have appreciated. Once again Thank you April. Ashley furniture is very lucky to have you at a time when it is extremely hard to find good help. I hope Corporate is able to see this review!

Fantastic sales associate, she let us look and answered all of our questions, great experience

was very quick, because already have the Item from another place. the lady who took care of me was very helful.

The store and the sales agent were excellent, however thier inventory system is horrible my largest and most expensive item (sofa)was not in delivery confirmation despite it being in stock , no one from the store to the warehouse to customer care can figure it out ,so basically I jabe to hope its on the delivery truck ,that is unacceptable and will not be forgotten when I need to but furniture again

Every thing went well , salesman was very knowledgeable

All staff are very helpful and friendly. Knowledgeable about all products is a big plus.

SA'PHIRE IS THE BEST. WENT OUT OF HER WAY TO HELP US.

Great experience - terrific salesperson named Derek who did an outstanding job.

My representative Hayley was so helpful when we were purchasing our furniture and she matched the prices that were online. I'm very happy with Ashley furniture and will shop with them again!

Customer service exceptional and delivery in 4 days!

BUYER BE AWARE What I believed I purchased and what was delivered was 2 different things. Since I'm a snow bird I didn't realize my purchase did not meet my expectation for a few weeks. They have a NO RETURN policy for in Store purchases that they deliver... I WILL NEVER SHOP here again. $700 down the drain... thanks

Run away

Kristen Wood greeted us immediately at the door, spent time helping us find the right piece.

Spent 6.5k between mattress and bed set and the assembly people did not assemble my bed correctly so I’ve been sleeping with back pain and a sinking mattress for over a month. Extremely disappointed and would not recommend this place to anyone at all!!! Beware.

DO NOT SHOP AT THE OCALA STORE! Will not deliver all your items. Will cancel some of your items. You will never know until they come and do not deliver them. Then it will be hell for you to get a refund. Will keep passing you off to Corporate when the store is who you paid.

Very easy shopping experience. Easy to get an associate to help us. I would recommend Ashley furniture for your furniture needs.

Don't purchase the protect all insurance they offer for furniture. It's expensive and they literally won't cover any tears like they claim they do. Trust me from experience. I bought a $3000 sectional from Ashley's back in 2022 and it was nothing but problems! Don't waste your time or money. There techs don't fix your issues and there extra warranties you pay for are pointless. *update: after 6 months of going back and forth with protectall they finally gave me a credit for my couch that was never fixed. However, when the couch I chose got delivered from Ashley it had a big scratch on the leather seat. They sent someone out to repair it and the repair was not professional. So now I'm waiting on a new seat to come in and someone to install it. Hopefully they will follow up with me and get this fixed soon!

Toya was excellent.

Great choices, friendly and helpful staff.

Hannah was amazing!!! She took her time to really get to know us and our home. By doing so, she then was able to guide and make our dreams come to reality.

They say they will price match yet everything I paid for was cheaper elsewhere and they refused to price match within 48 hours so I cancelled the entire order since everything was cheaper somewhere else. Big waste of time

Better price points than same furniture at another local store. Attentive and friendly staff.

Good selection, moderately high prices

Bought a desk from them and paid $100 to have it delivered and assembled. First time they came the hardware to assemble it was missing. The second time they came out they came without the hardware again. The woman who we called to help talked over me and was extremely rude. I'll take my business elsewhere if that's what I can expect from them.

Hello Kirsten wood and orlando did an ecxellent job they help me with all I needed I will recommend both 100% to all my friends and family.

Very pleased with salesman.

Very helpful sales people

Orlando provided excellent customer service. He attentively greeted me as soon as I came into the store. He assisted me with my purchase in a timely and efficient manner. I arrived to Ashley Furniture after going to a different furniture store. I must say the difference in customer service and professionalism is night and day. Two thumbs up. Aileen was very helpful as well. I truly appreciate the team at Ashley Furniture.

I have never had such poor service from the delivery center. They suck! We get notified that they are 15 minutes away and an hour later I called and was told that they had 8 more deliveries. We’ve been waiting all day! Stay clear if you are wise!

I was not aware that the mattresses in the test area provide an inaccurate feel for the actual mattress received as they are "broken in". The mattress I received was far firmer than the one tried. At no point is the customer warned of this; no signs in the mattress area, nothing said by the salesperson, nor was there a written warning at the time of purchase. Thus, the test process provides a fraudulent experience for the customer with no warning. Ashley the only store I am aware of that does not provide a mattress "grace period". Stores typically give a 30 day grace, and one store I spoke to had a 120 day (with the mattress protector purchase). This is important as the test mattresses are not accurate. I had to fight extremely hard to have the initial mattress returned and a different model bought. This should never have occurred and the stress was tremendous. This saddens me as I have been an Ashley customer for years. No more. I will not return until corporate changes their mattress policy as it is extremely unfair and fraudulent to the customer.

Great customer service 👍

Though I haven’t received my product yet I have to say just the ordering process was simple, good advice and direction was given. The sales person was cheerful and pleasant to work with.

Buyer beware. Ashley Homestore has a NO RETURN policy unless damaged or defective. Happy with our purchases (quality, selection and price), and happy with our sales person. Except 1 item. 1 of the 3 end tables simply won’t fit the space. It’s too wide. Called the store to ask about exchanging for something narrower, and was told the “no return “ policy is in the T’s and C’s I signed. Not our first purchase with Ashley. Spent $5500 in this sale alone and spent a ton of time talking with the salesperson and the manager and going over the details and responsibilities of delivery. Never once did either one mention No Returns. Yes I should know what I’m signing. That’s on me. Just very disappointed a No Return policy doesn’t even warrant an honorable mention.

A friendly experience with our sales person Joanie.

I was in and out several times over a week long hunt on living room furniture. Ethan, my salesman wasn’t pushy and listened. The others were good too. They were all patient with me while I was making my decision. Great customer service and a beautiful showroom! The only downfall is I wanted pillows but couldn’t purchase them there and leave with them. They had to be ordered!

A little pricey but nice store

Orlando was very knowledgeable and helpful 😁

Very knowledgeable

We walked into Ashley Furniture this evening intending to purchase a new living room set before we left. We are lifetime customers of Badcock Furniture but found a set that we liked at Ashley Furniture that had a better price point than Badcock. We did our research and decided to give Ashley a try. We were greeted (Not sure if I would even call it that because he never actually introduced himself or gave us his name) at the door by a salesman. We told him the name of the set that we wanted to see (Navi). As he walked us to the back of the store, a different set (Maimz) caught our eye. We finished looking at the Navi then asked to see the Maimz. At this point, we fully intended to make a purchase before leaving but were unsure of which of the two we wanted. We wanted to see the Navi one more time so that we could make our decision between the two. As we were looking at it, my husband made the remark that he wasn’t sure that he was ready to “pull the trigger” on that particular couch. The salesman asked us what other furniture stores we’d considered, and my husband told him none, as Ashley Furniture had the most reasonable prices. He cut my husband off and said, “Then why wouldn’t you pull the trigger today?” My husband explained that we wanted to purchase a living room set, but we were no longer sure that we wanted the one that we’d originally intended to purchase. He asked to show us another model that fit the exact description of what I told him I did NOT want. We were obviously unimpressed and started to walk to the front of the store to see the Maimz, as we had pretty much decided on that set at this point. As we were walking to the front of the store, the salesman turned and went to the right. He didn’t say goodbye or that he’d be with us again in a few minutes, just walked away from us and down a hallway. We looked at the Maimz again and decided that we’d just go home and order online since we were apparently no longer going to receive help from an employee. As we walked to our vehicle, I looked over and noticed our salesman in front of the store, leaning against the building on his phone and eating a snack. I gave the store a two star rating, but only because we did like the furniture that we saw this evening, and we also liked that Ashley seemed to be a more affordable option than other furniture stores. However, we’ve ultimately decided to purchase a living room set with Badcock Furniture, as I would rather pay more at a business that I know will treat us with respect.

I have been there twice this week, and bought over $13,000. Aaron helped us. Aaron is so very professional and very kind. Helped us ENOURMESLY with our purchase. Due to Aaron we returned a 2nd time to work with him again. Kudos to Ashley and Aaron. Will be the only place I will buy. Thanks to both. Ocala, Fl.

Trent the sales person was knowledgeable and professional. In order to qualify for a 10% discount we were required to apply for a credit account the process of which was frustrating and definitely not user friendly….so much so that we opted to pass on the discount

So happy with the customer service and sale prices on our appliances. Will be shopping here more!

Their operating hours need to be adjusted, especially on the weekends. Not opening until 11am cost them a sale.

I was searching for a sofa w/specific features for medical needs. Joanie Snaith listened intently. Showed me 2 that fit my needs. I found it within 10 mins. of entering store. She's an exceptional employee, no hard selling. Our sofa delivered today, but not our end table. It was damaged when recd @ warehouse. I was assured it would be delivered Tue, 4 days . I was then notified by email there was an error. I'm now waiting for delivery an entire week from promised. This is disappointing.

Great Customer Service, nice furniture, would shop there again

Hailey is the best! Very knowledgeable and helpful while putting up with my wife and I changing our minds a few times!!!

Ashley was my go to store for awhile, now everytime I go in they don't have any stock of anything I'm looking for

Great customer service, Derek was our sales representative he was very helpful and very knowledgeable also he was very nice

We have purchased Ashley Furniture for years and have been satisfied. The salesperson, Trent, was very helpful. Furniture delivery time about a week, which is pretty good. We would shop this store again.

Greeted warmly upon entering the store by Hailey who was very personable and helpful. She helped us pick out a dining set and ordered for delivery next week.

Jesus Hurtado did an excellent job showing us what we were looking for. He was very knowledgeable about where each chair was and answered each question we asked. We were impressed with the furniture and choices we had.

Aileen was a great sales lady.good experience.

The employees were really nice until they saw I was only buying 2 clearance rugs. After that they were extremely annoyed with me and my party, it was disappointing. I just bought a home and wanted to look around before going back tomorrow after we got measurements but now I don’t know if I will be returning.

The sales person was knowledgeable. However a change of 99dollars for setup was ridiculous. One stationary chair needs nothing but someone to carry into the dwell. I asked why the charge and the response was that is just what they charge...even if no service is required... Rip off!!!

Love the many bedroom set choices we had at Ashley Furniture! The professional service we received from Reese was a pleasure. He answered all our questions and offered great suggestions! THANKS Reese!

Had a great experience today. Trent our salesman was informed and greatly helpful..we love our purchases.

Excellent and professionally taken care of by the salesman Ethan.

A little pricey but, they have what you need.

All the product is terrible with lots of deficiencies. They lie about the time for the deliveries, and what is in stock. And they will not allow returns

Sales were nice. Sort of. We were all cash buyers, over 5k spent, and everyone seemed so put out about it. The girls sitting at the desk where you pay seemed very put out and seemingly so bothered by having to work. They were talking back and forth about being lucky something was not put away. Other workers just sitting around looking grumpy. Took them awhile to actually take our money and with the attitude we were a second away from taking our money and leaving. It was later in the evening, I was tired and just needed furniture so I talked my husband out of going somewhere else. Will not go back.

Derek was most helpful with our order sofa recliner and bedroom set were delivered on November 3rd had problems with the dresser and mirror went back November 4th to let the store know Derek and Saphire were most helpful with our problem we took pictures as requested by Ms. Chambers gave her the pictures then I get an email requesting pictures went back to the store to tell them about it she brought it up showing they forwarded the picture's to disregard. Got call saying they'd send a technician out on November 16th between 12-3 he arrived and the only thing he did was take pictures and left not really satisfied with this how long must we wait for this to be rectified the backing on the dresser is warped and the corners on the mirror have a gap on all 4 corners

Jesus was attentive and made the process easy, Thank you so very much!!

Ethan was patient and we left the store with a pending order to look at a comparative product. We called the store and it was difficult with admin desk. Returned to the store and completed order with a maybe on extended warranty. Returned home and called store, talked to Sapphire who said she would remove warranty charge and call me back. She didn't call. Called back Tuesday and spoke with April who explained the process and emailed confirmation. Chair arrived today by two outstanding delivery gentlemen. The color is not the same Sand that was pointed out to us. We are satisfied but will hold final judgment until credit hits my account. Ethan and the delivery was the highlight of our experience

If you go to Ashley ask for Ethan he was a Rockstar!

Super easy store to navigate with a great selection. Ethan was super kind and helpful. I was able to pick the items I was interested in and have them emailed so I could check measurements and have the prices in hand. This became super helpful as I am moving and needed to check measurements/placement prior to placing my order. I went back today and Ethan was able to pull up, adjust, and place my order. Yay!

Quality representation! Thank You Lee for rescheduling our delivery!

Very helpful associate we had happy with him .

Thanks to Trent for his great professionalism. His patience and help made my new sectional shopping a breeze.

Our sales associate Reece was very knowledgeable and polite. Only negative at the store was the fact that there were two water fountains and neither one worked. When I spoke to several members of the staff in the office they said as far as they knew the fountains never worked.

Joanie was the best! So professional and helped me pick out my new living room set. Super happy. Highly recommend. Thank you!

(Translated by Google) I loved it, it has a wide variety of furniture, the service was very professional, and we had very good purchases. (Original) Me encanto tiene una gran variedad de muebles la atención fue muy profesional, y tuvimos muy buenas compras.

I spoke to a very nice woman on the phone who told me that they had the table and chairs I wanted in stock and that they would match the prices online. I went to the store and spoke to a different associate who told me that the prices listed matched the ones online (they were vastly different). After I showed him what was online he told me he has to talk to his manager. Some time later they did honor what I was originally told. I did have to get a uhaul to pick up my items because they were on clearance but overall it was a good experience.

We were attended by Joan Snaith. It was a great experience. She was incredible helpful, suggesting options until she was able to match our preferences and budget. She gave us a professional service.

Great staff, and selection of furnishings. Jesus was awesome! He located what I was looking for and scheduled the delivery. Excellent shopping experience.

Great experience ! Very knowledgeable and friendly service!

Haley was wonderful. She was extremely helpful and patient while I got the confirmation from my husband that I could get the extra piece of furniture I wanted.

The process was simple, and no pressure by sales people.

It was a easy process, we saw what we liked and the sales person was great, knowledgeable which made me comfortable in making the purchase.

I have bought furniture from 4 different retailers in the past year as well as 2 times from Ashley. Both times was a nightmare. From the horrible sales experience to the terrible customer service in store and over the phone to the I don't care attitude of the in store managers. I thought I would give them a second try after my first nightmare and it came back to bite me in the butt. It would take me a week to explain in detail so all I will say is never again!

I had a wonderful time their , Ethan was my sales guy. He was very helpful,polite and super friendly . So over all it was great keep the good work up. Thsnks. ILENE HELPED US TODAY6/24/23 Shes was wonderful she took the time to help us she wasnt pushy at all gave us great info on the things we wanted showed us everything we were interested in. Shes wonderful sweet. Considerate and very knowledgeable got us more percentage off which was great. I will come back the next time I need anything and see her.

Joanie was fantastic to work with!

Our salesman, Ethan, knew the inventory well and took time to match our needs. There was no high pressure, but good old fashioned (and professional) sales. Prices were fair and options plentiful. We would happily go back the next time we need furniture.

While they offer quality furniture, the delivery service they use is horrible. They end up breaking the dresser legs and had to reorder 3 times before the Ashley team got it right. Make sure you ask for the Ashley team to deliver.

Joanie Snaith was incredible in helping us find the right furniture for us. She was informed about the products and patient with all our questions. This was a pleasant experience!

Great experience they welcome you a soonest you walk in the door help was amazing and I’m very satisfied with my purchase

Great, especially like the fact that Ashley's is taking our old recliners with them!!!

Evalis was awesome and very patient with us. As her supervision was pulling her in multiple directions she still never showed any signs of frustration and kept incredibly perfessional and polite. Fantastic experience with this young lady!

Someone greeted us at the entrance and asked what we were shopping for and immediately directed us towards what we were looking for.

The sales representative was very helpful and attentive.

Ethan was amazingly patient and very helpful!

Kirsten was amazing! She was extremely knowledgeable about the furniture pieces, the quality of each piece she showed us, and expressed the value of Ashley Furniture. We had a great experience at this location. We’ll be back and looking forward to working with Kirsten again.

Kirsten Wood was extremely helpful and professional in helping us today. We made a purchase and she was very helpful and made our purchase very easy.

Hayley greeted us upon arrival. She assisted us with information regarding fabrics that would work for our cat. She showed us some pieces that holds up to pets. The showroom was beautiful and well organized.

Our sales consultant Trent was very knowledgeable, patient, and helped us throughout the whole process of purchasing our new furniture for our new home!

Ethan was a great help and was very knowledgeable with getting us what we wanted.

Hailey was very helpful and informative. She was able to do the sale quickly over the phone and sent me a link to pay. Hopefully the couch comes when it’s scheduled.

Eva was a great help. She helped me find a new recliner to replace the one I wore out. The one I wore out I bought from Ashley 19 years ago what a great recliner..thanks Ashley furniture!

Excellent service .....

Nice place. Good service

Trent was great, very personable and helpful. His assistance made the process so easy for my mom and I. To top it off, the furniture was scheduled to be delivered 3 days out from day of purchase. Highly recommend!

I normally do not care to visit retail stores due to pushy judgmental sales personnel. I must say I actually had a wonderful time at Ashley Store. Eva, my sales woman, was a real gem. Eva was helpful, courteous and very patient. I could not have asked for a better experience. Thank you Eva for all of your help! Love the furniture I purchased. I will be returning again very soon.

We had a wonderful experience at the Ashley Store in Ocala! Ethan greeted us, helped us find exactly what we wanted and we greatly appreciated his warm professionalism and knowledge! We will definitely purchase more furniture there in the future due to Ashley’s stock availability, great value, prices, and fast delivery!

Had a good experience

What a beautiful store they have. I always pay attention to customer service, and Aaron was very helpful. We found the couch we loved and enjoyed shopping at Ashley Ocala!! Ken, JB Ranch

Hailey was our representative and she was wonderful. Nice selection of furniture, store clean

Joanie was wonderful!!!

Shopping made easy!! Aaron was very helpful. Processed my order quickly and was able to accommodate me with the delivery date that I needed.

We were greeted very pleasantly by Joan. I shared my 'wanna see' list. Unfortunately, 3 out of 4 selections were not available. However, after looking at a few living room sets, Joan directed us to a set she felt we would like. Which we did. Joan was thorough, patient, and genuinely appreciated us.

Their service has always been great. All of the furniture I have purchased has also been top quality. Very pleased with Ashley furniture.

Wonderful customer care!

I love the store and the service.

(Translated by Google) Excellent service (Original) Excelent service

Ethan was fantastic personable knowledgeable and customer friendly

Staff very helpful. We found what we were looking for.

Great Customer Service

Joanie took time to help me with two phone orders. She even had to ask her manager questions and one question helped evert a miss-match of headboard and frame. Very glad we will not have an issue. All is good and our delivery dates should be good. Thank you Joanie for your guidance and patience with me and the doorbell.

Kindel was amazing and so knowledgeable. We will be back with more purchases.

Thanks to Ashley we were able to furnish 2 rooms with ease. She is very knowledgeable and patient. She also helped my Mom and Dad with an issue that was not her fault. :)

Derek did a great job helping us find the right chairs to match our marble table. The price was good and fair.

Bought a sleeper sofa and it is made so bad. Loved the couch when saw it in store. The one I looked at wasn't a sleeper sofa.Still love the couch but it isn't made well.called Ashley furniture sent a tech out and he can't fix it. The mattress is so cheap and can't sleep on it. He has ordered cushion that are suppose to be better. Will never buy anything from them again. I had a sleeper sofa in 70s that is so much better than this one. My mom bought a couch from big lots and it sleeps great and has a beautiful mattress.

Aaron at the Ocala, FL location is very nice, professional and knowledgeable. The store has very nice furniture.

Friendly not pushy , informative.

Trent was amazingly patient and non-pushy.

Renee was very patient with us and helped us find what we were looking for 🙏🏼 She was awesome!

Trent was super helpful! Gave us all the information on the set we were interested in, was very cheerful, and took care of us very well.

My mother, Brenda, went into the store to purchase a twin size mattress. The sales person showed her one that she liked and she bought it. The mattress that was delivered was not the same mattress that she picked out. She immediately called the store to report the mistake but they refused to take the mattress back because it had already been delivered even though it had not been used. My mother was not made aware of any type of "return policy". The associates in the store treated her rudely and refused to help her in anyway claiming that the mattress could not be returned. She asked for the phone number to the corporate office and was given the incorrect phone number on several separate occasions. We suggest that you go Mattress Firm for good service and quality products. Will will not be returning to Ashley for any reason!!

Great customer service and knowledgeable staff! Great sale prices during Labor Day!!!

My wife and I were looking for several pieces of furniture for our new home. With just a brief description of what we were looking for, Aaron Arriaga immediately showed us what we were looking for. On his tablet he showed us the different color options. He did this with the several pieces of furniture we were looking for and everything matched perfectly! He also helped us with the delivery date to make sure we were happy with our purchase. We are so thankful for Arron. His knowledge of the available inventory made our experience at Ashley such a joy…THANK YOU AARON!

Went to Ashley in Ocala after a friend recommended we go there after they purchased a sofa that was an advertised Hot Buy. We liked their sofa and we were in need of one so we went. Thru the door we were greeted by Renee Jacobs, we told her what we were looking for and she was happy to show us around, the sofa we were interested in unfortunately was not in the store as it was out of stock in both colors. Luckily for us we had the opportunity to see and sit in our friends sofa that was delivered just a few days ago. We not only ordered the sofa with the hot buy price but also ordered the matching recliner not on hot buy. Unfortunately the furniture won't be available until the beginning of November but we were willing to wait as were in no hurry We paid now we wait. Renee was great, very helpful and friendly. We highly recommend Ashley in Ocala and Renee for your home furnishings. Thank you.

I purchased a sofa via Ashley online that I saw at the Ocala store. It was the WORST WORST WORST experience I've ever had buying furniture. All the email communications from Ashley confirmed Tue 29 Aug 9am-1pm. So at ~11:15am on Tue 29 Aug I called the customer service number to see if they could provide a tighter estimate from the delivery team. The automated voice tells me delivery is scheduled for Sat 9 Sep!!! When I finally talk to a live person, I'm told it was backordered and I was obviously never informed. I get transferred to a "distribution area" person who says they will arrange to have it delivered "from the warehouse" on Fri 1 Sep. I call again the day before (31 Aug) because no one has called with a delivery window. And I am again told delivery is for Sat 9 Sep. After expressing my displeasure, the best they could do is Wed 6 Sep, 8 DAYS LATE. I already had my old sofa removed on Mon 28 Aug based on what I thought were truthful Ashley emails, so I have to live without any sofa FOR 9 DAYS. WORST WORST WORST experience ever!!!

Ocala Ashley’s was amazing. I got everything I needed. Very friendly and great customer service . Would definitely recommend this store .

Awesome store. Love it!

Bought new sofa. Salesman great. Delivered as promised. Good price.

Hailey was great

The chair I saw on the Ashley website was not on the floor and since I won’t buy a chair I don’t try out, salesman Derek showed me a similar type. And I loved it! Due for delivery in a few days. Derek handled everything in a professional manner. Very satisfied.

Kindel was excellent. Very helpful and full of information , answered all my questions. Not happy with the $200 shipping though.

Trent had been great to work with. Very easy process!

We purchased a winter snowbird home in The Villages and needed a houseful of furniture. Aaron Arriaga was our sales associate and could not have been more helpful. He knew his stock and understood us when we said no "big people" furniture. We will recommend him to any of our new neighbors in this new area of The Villages. Delivery was very professional.

We had Joanie, she is a delight to work with and really knows her stuff !! We will be back because of her. By the way I was watching other sales people and they also seemed to be on top of it! Thank you

Joanie is a true asset to you business! We were just coming in to window shop because or house is not finished being built yet but she let us know that we can purchase now and have delivered in October after we close. Because she was so amazing we purchased our Dining room set , living room set, guest room set, and master bedroom set. Also we will definitely be back to see her for the addition pieces that we will need once we are in.

The shopping experience was great met Jesus at the front door and explained what we looking to purchase. Jesus personally showed us the bar stools that were looking for and gave us time to look at the different styles. When Jesus returned he was very knowledgeable and answered our questions. We are very satisfied with the purchase we made and Jesus.

Jesus was a very kind and helpful gentleman. He helped my wife and I find the perfect dining set for our home today. ThNk you Jesus

Renee was fabulous. Very kind, professional and patient on helping us select a new mattress. She thoroughly went over all paperwork and finance options. Purple it is! Thank you Renee!

Kendall was awesome

(Translated by Google) Very good attention from the seller was excellent. (Original) Muy Buena la attention de parte de lavendedora fue excelente.

Aaron was very personable, we told him our color scheme, what we liked he found absolutely everything we were looking for. What a great selection of choices too.

Very helpful and I pleasant to work with. Very helpful and professional

Great selection and our sales person was fantastic

Everyone was so nice and very helpful! Definitely recommend, small store however allot of variety to choose from. Prices are fair. Bought exactly what I went in for.

This is the second time we’ve had the pleasure of Joanie’s assistance in purchasing furniture. She is exceptional at her job! Very low key, professional and knowledgeable.

Kendall was great, patient and accommodating

I give this one star based on their customer service. The sales person Hailey was extremely polite and helpful. We paid in full for the sectional we got but when it arrived on the delivery date, there was wrong pieces. I understand this happens but when I called to see when I would get the correct pieces, I got the run around and no one could give me an answer. It’s been 2 days and I still haven’t heard anything. Not only do they already have my money but my wife has taken days off work which she doesn’t get paid for, so that’s more money lost. I’m to the point I am thinking about sending it back to get a refund. If I had financed this and was late on a payment they would repo the furniture.

The sales rep was outstanding and friendly did his job well but gave space for me to make my decision without feeling harassed was an amazing experience!!!

Joanie was a pleasure to work with! Knowledgeable and informative. We look forward to receiving our purchase!

Aaron is super helpful and accommodating! Loved that the furniture was already available to be delivered at our convenience too- no waiting! Thank you!

We did some shopping in this Ashley furniture in Aug, 2023. We asked the sales person who intercepted us at the door to let us look, and we would come get her if and when we had questions and such. For the most part, she was pretty good about giving us our space. As to our word, we went to her when we found something that interested us. she presented the information we asked for when possible. As such we decided to make a purchase. The prices were more reasonable than most other furniture stores in the area. To be fair, not on everything. And Ashley is by no means inexpensive. But they seemed to have more items that are less expensive than a lot of other places. Our items are scheduled to be delivered soon. Unless something goes wrong. Our experience at Ashley furniture was not as painful as it could have been. If something goes awry with delivery, I'll make an edit. But for now, we found Ashley to have a nicer selection of things we preferred, at less expensive prices.

I am disappointed that they lowered their military discount.

We bought a couch set in June 2022. We also paid for the extended warranty.The couch seat covers are tearing. Ashley and the extended warranty are saying they can’t do anything about it. That’s crazy how this company is ok with taking hard earn money from people. The couch is a little over a year this shouldn’t be happening already. And we take care of our furniture. Our whole home is from Ashley’s Furniture. But we will never spend a penny at any Ashley’s again.The only reason they get one star because of the sales people in the store they are wonderful. But the product and the service to repair and extend warranty is terrible.

Trent was friendly and helpful. Great experience all around.

The shopping experience was enjoyable . My salesperson, Joanie, was very knowledgeable about the products; she guided me through the buying process and did not try to sell products or services that I was not looking for. I would highly recommend this store.

I had a fantastic experience with Kindel Anderson who was professional and upbeat! I changed my mind a number of times while I was shopping and she helped me with my decisions. She is excellent on helping you with style choices and what worked best in my space! It had to be by far my best furniture shopping experience and I have bought a lot of furniture over the years! Your selection at Ashley, Ocala location is outstanding!! Very pleased! High marks for Kindel and her professionalism working with me! I'll return for any needed items for sure. Thank you!

Great store!!

This place is absolutely amazing!

Loved it

They were very helpful in answering my questions without being pushing trying to sell me things I wasn't interested in.

This was hands down the worst customer service experience of my life. My 73 year old mother purchased a bed and the sales associate, Kendall Anderson informed us that the delivery drivers would take her old mattress, but not the bed frame. We had habitat for humanity remove the bed frame and they would have also taken the mattress. The delivery arrived at 6:52pm, which was almost as hour later than the window of time that they gave to us (between 2 and 6pm) and no one was available to give us any updates during the day. The delivery drivers, Andy Jesus and his partner were the rude, dirty and ignorant. They refused to take the mattress and would not even wait for us to get off of the phone with the store before leaving (two alone single women). They also made a complete mess of the room where the bed was delivered and just kept repeating that they don’t take mattresses. Ashley Furniture has done nothing to help us and have not even given us a courtesy call to apologize.

Beautiful showroom with beautiful furniture and art

Sales person very nice.

Jesus was kind and helpful. Have us our space. I’ve had many purchases from Ashley furniture Ocalla, and will continue to shop here.

No one knew a foundation was needed for my bed so I am still on the couch. The delivery people stopped speaking English when questioned. Now I'm waiting for a threshold delivery for something that was missing that I didn't make the mistake on. I am getting a foundation at no cost to me but still it is not fair to be waiting even longer.

The selections are numerous. The sales person was patient and did a good job of advising us of all the policies.

I just love the Ashley Store in Ocala; the staff is awesome. I had the pleasure of working with Aaron and he answered all the questions I had and then some. He's amazing!!!!! The products were off the chain.

Don’t ever purchase anything for this store they are not helpful they charge $500+ to deliver and then when you aren’t satisfied with your order not even 24 hours after delivery you can’t return it!!! I am out 6k and they don’t care. I spent over 2.5 hours on the phone with 12 different reps from customer service with Ashley to the Ocala store managers and they can’t do anything they said they don’t have a return policy!!! Beware of these crooks they will get you!! I was told from a friend to not buy anything from there as they did the same to her and boy do I regret not listening to her.

Aaron was very nice and professional. I purchased the merchandise in a very short time. The whole experience was quick and easy. I will definitely be back.

We are relocating from Ga to FL and the folks at Ashley’s Furniture in Ocala FL have been fantastic to work with. The sales associate Kindel has been awesome to work with. She worked through our order the day we were there and answered every question we had. We have recently had to change the order and she was right there once again to assist with the changes. Highly recommend the Ashley’s Furniture in Ocala FL. Ask for Kindel. She will probably be at work.

I don’t like publicly posting but Ashley is very good. Haley the salesgirl was terrific. We were at Ashley today. April was very good. She new what she was doing and very pleasant.

The sales rep was very helpful.

Do not buy anything from this place

We found exactly what we were looking for. Excellent customer service by Renee J!

Excellent service

Alisa was super helpful choosing my furniture. Being short in stature I NEEDED my feet to hit the floor when I sat. We went with the Darcy line for colors & comfiness! Best of all They Are In Stock, no waiting a month of Sundays!

Great service!

I have been working remotely with Cesar. He is amazing and so easy to work with! I look forward to thanking him in person when my move to FL is complete!

Our salesman Aaron at the Ocala, FL store was extremely helpful and patient with us as we worked to make a decision on a sectional. We have encountered many bad sales people over the years that made furniture shopping a dreaded experience. Aaron was excellent at listening, helping and knowing when to give us space for discussions.

Kirsten was very knowledgeable about the store and each piece of furniture. She was extremely helpful, pleasant and friendly. I would definitely shop at Ashley furniture again and most definitely ask for Kirsten's assistance

(Translated by Google) The boy was a charm in attention 🙏🏻 thank you (Original) El chico fue un encanto en la atención 🙏🏻 gracias

Selection was amazing and service was outstanding!

ASHLEY was great. Our saleswoman was fantastic, she allowed us time to look around. When she saw that we found what we wanted, she came over to assist the purchase of our new living room set. If you go there ask for Healey. She will not let you down.if

Jesus was extremely patient with my process. Very knowlegable as well. He was adroit at thinking outside the box.

I am a 10 yearlong Ashley's customer who is very upset with what took place here. I spent about $10,000 all cash no financing and over the phone. Logan Fonte was the one helping me once I bought everything, he was nonexistent to help with my issues Aka issues he did not correct from the start. He gained my commission then went ghost. Then the so called "Manager" Abel should not even have a job at this store he is clueless of all. They shipped me the wrong box springs it took them 3 weeks to even try and get it done for me. Abel was one lie after another he told me don't worry, he has it covered. I showed up to the store twice and he said he cannot do it for me he does not know how too do it. How does a "Manager" not know how to do something so simple? I called dispatch based in Tampa from driver and she felt bad for all I told her she called the store for me and forced them to make my changes (3 hours on hold by Abel and his team) Once someone higher up confronted him with a 3-way call magically he knew how to do it. I made this order 3 months ago and we are still not rectified. Everyone in this store has a major attitude and they sit behind computer's and look at you with 10 heads like you are wrong when it is them. I Also was told from Sales Logan that I had a $95 dollar balance that would be refunded to me 2 months ago nothing ever came back to my card. Now the store is telling me there is no refund at all. So, what did the salesman get from telling me this? This overall experience is 0 stars. I will never shop at Ashleys ever again in my life from what took place here. They told me the head boss Frank was going to reach out to me and yeah.... That never happened either. I spent about 50k at Ashleys in the last 5 years. I ask to speak to higher ups and it gets nowhere. This store and experience awful. 0 stars.

Great customer service from Aaron, worked with me to meet all of my needs, will definitely be a return customer.

Well, where do I begin? I entered the store on May 8, 2023 and was approached by a gentleman name. Logan introduced himself to me and asked me could he help me and I said yes, I told him what I was looking for the color and shape and the size, and he said that he had what I was looking for. He took me to the merchandise and I fell in love with it and he help me ever why he could to get what I needed plus some. I never felt pressured at any time while he was showing me other options. You have a great employee. I’ll praise him for everything he did for me. Logan keep up the good work that you do. Thank you.

Our sales lady was helpful and friendly.

Steven was excellent. Excellent customer service.

Jesus was friendly, courteous and very knowledgeable.

Rene Jacobs was our saleswoman and she was very friendly, professional, and was fast but without rushing us. We noticed a price difference after the sale went through (sign on furniture had a lower price), she took us right to the front desk to get that corrected. I did not catch the name of the associate at the front desk but she was very friendly and efficient as well. We are very excited about our new bed frame. thank you!

Jesus and Kendall are amazing team members at the Ocala store!!! The wife and I gave them a number to work with, and they matched our expectations above and beyond for a beautiful living room set. Thank you guys so much! 10/10 recommend not only Ashley’s for their quality furniture, but their amazing floor employees such as these two. We left very happy and that’s what it’s all about. Amazing experience!

I would recommend Ashley based on their quantity and quality for the money. The sales persons are easy to work with. However, my recent experience involved the purchase of a chair on clearance after the salesperson showed none available and the overcharge on my credit card. Apparently, there were plenty of salespeople but few management personnel to solve problems. I plan on correcting the problem this week.

Great customer service Sales person was excellent took the time to locate the items we found on line in the store and set up sales and delivery First responders discount Recommend this store and Ashley

Sales rep very professional.

Professional, friendly, insidefull and courteous

Logan was great! He was so patient with us going back and forth so many times. He was the best! Thank you for having such a caring sales person.

Logan was the Best. Helped us in every aspect

My sales person Kendall, has been a delight to work with.

Beautiful HUGE showroom and quite honestly, the pictures on the website pale in comparison to seeing the furniture in the showroom! This furniture is built well, really beautiful, reasonably priced, and quite sturdy! The staff were friendly, professional, and not pushy. My sales person, Joanie, was INCREDIBLY helpful, extremely knowledgeable, and super fast with pulling my order together! I had been to 3 or 4 furniture stores before getting to Ashley furniture and I regret wasting my time at the other stores.

The scheduler was great - everyone nice but no so relaxing when technicians are speakly loudly on their phones. It was not my technician but the one next to me.

Very good experience. Thanks

Nice dining set and Renee was very helpful!

From the very start Aileen provided excellent customer service and product knowledge across all furniture products we reviewed. She answered all questions accurately and quickly. Aileen has a brood knowledge of product throughout the store.

Caesar was very helpful and made it easy to find what we wanted and to complete the transaction.

I had a very good experience at Ashley furniture today. My sales rep was Aaron A He made me feel very welcome. He was very informative. He was very patient very knowledgeable. He was just a great sales rep all around. He made me feel very welcome, to want to come back to Ashley furniture so with that being said, i will be back into the store, thank you Aaron for your time and patience and making my experience much more easy & on me at welcoming.

Easy ordering. Store Representative was professional and helpful.

Found the sofa I wanted. Wasn't at all thrilled with the delivery crew as they were not Ashley but someone "farmed out"

I had a great experience at Ashley’s, and Joanie was so helpful. I highly recommend going as they have some great specials.

Joannie was so helpful and professional dealing with us. She knowledgeable about the pieces we selected. The furniture was beautiful and functional and I am sure we will enjoy it for a long time.

Thomas was wonderful! Got me exactly what I was looking for, given my space limitations with quick turnaround and great pricing. Glad I stopped in. Ask for Tom!

Great Team at this Location, and a special shout out to Tom, for his professionalism, and stellar knowledge.

Always great. They didn’t make the chair I was looking for anymore. But the gentleman found one for me that was close.

The entire process of selecting our furniture was flawless! Hailey was so helpful! She went above and beyond to make sure we got exactly what we wanted! We will definitely return to this store for all furniture needs!

Joanie was very helpful and we found just what we were looking for👍

Very well decorated and a wonderful staff

2of the several pieces I order came broken or in need of repair. I only had them for less than 4 hours and when I reported it I had to wait for a service call. My first service call was fine but the table needed a part. I am still waiting to hear anything. I was told that once it arrived at the warehouse I still have to wait 7-10 days for an appointment. What a customer unfriendly policy. Aldo when I did call the person on the other end was completely unrecognizable for the English language. I still don’t know what she was talking about. My second piece is to be looked at Saturday after receiving it Wednesday only because I insisted. I received an email telling me I needed to take 360 degree pictures of the chair and send it. What doesn’t work is mechanical not cosmetic. If I took a million pictures that still would not have. Clue as to what is going on. I am very disappointed with Ashley’s policy and level of work. A little quality control and neither of these things would have been delivered. I would hesitate to recommend buying from Ashley nor will I again.

The sales person was excellent. Our furniture was supposed to be delivered Tuesday. I received a phone message saying they would be there in 5 minutes. After a 1/2 hour I called. After two more phone calls and an hour later it was determined that the address they entered was incorrect even though the records indicated the correct address. Instead of coming to deliver they took the furniture back to the warehouse which will not be delivered until next week. We had sold our old bedroom set the day before therefore needed this furniture delivered as scheduled. It was their error which we felt they should have delivered when they realized they were headed in the wrong direction.

Sales people did not follow you around but were available when neede

I was having trouble with the online site/credit card approval and reached out to a sales rep Joanie and she placed an online order for me. She was patient and stayed on the phone the entire time to make sure my order and credit card went thru. I love the furniture that Ashley has to offer and especially the sale prices. Can't thank them enough.

Alisa was very helpful.

Talk about giving Customer service/satisfaction a whole new meaning. Abel and Renee you two went above and beyond to assure that I walk out of the store happy as can be. I was able to get everything that I had imagined, to a price that is very much affordable. Thank you so much for making my first shopping experience in Ocala simply AMAZING!! 5 Stars totally and I’ll be a o for more :):) Marion

I recently received damaged furniture on 1/28. I was missing a boxspring for a full sized mattress and instead was sent a twin mattress that I was apparently charged for. The damaged furniture should not have been left in my home, but it was A service tech was supposed to show up on Feb 4th. I received a calm to confirm but Noone showed. A full day of work Lost. I have called over 15 times and emailed 4 times and keep getting promises of it being corrected soon but NOTHING. $3,500 down the drain

Tom was great; very personable.

Very nice and easy way of shopping because of the wonderful staff

Excelente muy profesional

Loved our couches. We bought them during the Memorial Day sale where they were offering 10% off. Got told they would mail a gift card for the “10% off”, a few months pass by I got told they were putting a hold on getting them mailed out. 6 months pass, I completely forget about it, and I called them to ask why I never received the gift card, the lady told me “funny story, it shows your gift card just expired yesterday.” I never once received this gift card. She said it was sent by email and I never got it. She said she would ask her manager if she could re-issue it, and still have not received anything. Needless to say, be careful with the “sales” they have.

Item delivered broken. Refused to pick up item after arriving broken. Their return policy states that they will pick up the item if it is delivered damaged but they're requiring seniors to return it to the store. Don't buy from this garbage place. Filed with BBB.

Great experience with Jesus at the store today. He was helpful and knowledgeable about all things related to my recliner purchase.

Nice place to look around.

The store in Ocala was arranged very nice….. staff was very patient and had answers for questions that were asked…… purchased a sofa and should be here in a week!…..very happy as a customer

Ordered sectional 12/25/22 paid extra for set up and delivery. Sectional is $400 more than other stores but due Ashley Furniture commercial ads as being such a great furniture store I decided to pay the extra money to purchase through the website. Here it is the week of delivery and they call me to tell me the sectional is on back order! Now they changed the delivery to 2/9/23 another month! Messaged customer service and all they could do is apologize for the inconvenience. Meanwhile I have to change all my plans around this week that I had already set up for sectional yo be delivered! All I get is “we apologize for the inconvenience “! Rude!!!

Found what we wanted and delivery was in 2 days. Fully set up.

Everyone was very polite and knowledgeable. Delivery was quick and on time.

I have made several purchases at the Ocala store. I couldn’t be happier with the service I have received especially from Joanie. She’s a hard worker and a gem.

Could have better customer service.. My personal opinion is if you don't look like you're made out of money they don't really want to help you.

I had a very nice, helpful salesman Jesus. He was knowledgeable about the products and handled the sale efficiently.

Had my new bedroom set delivered. They only sent one guy who damaged the dresser, my stairs, and door frame. My 12” Mattress never expanded. It doesn’t even fit in the bed frame. Each corner measures differently. I’ve been fighting for months and they won’t exchange it.

I was blown away by the selection and quality of the furniture! Stacy was very helpful- she spent time getting to know the style of furniture I wanted and showed me pieces that matched my style. She was truly a delight to work with and was very knowledgeable about the inventory. Thank you Stacy for making furniture shopping fun! :-)

This is the absolute worst company. They do not hold true to their products. I bought a sofa and loveseat in 2019. It was immediately replaced. The wood panels in the couch were broken. Recently, the seams and zippers on the cushions have completely shredded. They both are taken care of pretty well. This should have never happened. I purchased a 5-year protection plan. I spent 2 hours on the phone being passed around between Ashley furniture and the “protection plan company”. I have never used the protection plan before as we have not had an issue with the couches other than the delivery issue and now the cushions. They refuse to help. Each not taking responsibility for the issue. They said the best they can do is give a technician number for us to call and PAY for the repairs while I still have a warranty! They are also very contradicting. I was told that it covers all animal/ accidental rips and tears. They are no longer saying this is true. That was the main reason we purchased it having children and animals. My husbands name is on the account which they were aware of at the very beginning. They are now refusing to speak to me. If I want my money back they will only give us the probated amount even though it has never been used. At this point I should just buy a new couch. I will not be going back to Ashley furniture.

Kirsten Wood was very helpful and diligently worked on my orders.

Love my new sofa set my boyfriend bought for me. Ashley does not have or offer delivery service so I had to hire a third party delivery service to delivery my furniture. They took excellent care of my furniture during delivery, installation and set up. My boyfriend also purchased the insurance package on the furniture and when I noticed that the wedge was damaged I went to file a claim and was told it is a warranty issue and to call customer care. The warranty and customer care departments will NOT do anything to rectify the damage to the bottom of my wedge. I have 2 holes in the bottom of it. Customer care scheduled a technician appointment and said that someone would be calling me to confirm what time they would be showing. I got no phone call and was told that my appointment was cancelled. I didn't cancel it. I don't know who cancelled it. Then my issue had to be escalated and I was told that someone would be calling me back. It is now 4 days and still no phone call. Store took my boyfriend's $9900 but won't do anything to correct the damage to the wedge. The furniture was purchased on 11/15 and it was delivered 5 days later. I seriously would not recommend buying anything from Ashley furniture in the future. The sales order has my wrong address and the sales lady that helped him put a bogus number on the order. I have never been so disappointed in my life. I still really do love my furniture. I am seriously disappointed in the handling of my issues and damage to new furniture.

We are very happy with our latest purchase. Always quality at a great price. Steven and Robin were most helpful and friendly tonight. Ashley furniture is our go to furniture store. Thanks!

Furniture scheduled to be delivered on 12/3… Got a text that delivery is now set up for 12/6! Old furniture is out on 12/2 scheduled off from work, now they push it back a week! I was supposed to get a text on my delivery time tomorrow today, instead get a text for delivery next week! What scam! When you call you get all people with broken English, that have no idea what you’re saying! Time to go to the store and cancel this order! Such a joke and a poor way to do business!!!

I was greeted at the door as soon as I walked in. And I already knew what I wanted. She helped me place my order. So I could go get my other things done that I had on my listed that day. I was very pleased with their promptness of getting my Chair & foot stool on order. Thanks and you all have a Great Holiday Jan :-)

Two great sales women. Love my Sterns and Foster mattress. Delivery was a nightmare with a very rude day laborer in an Enterprize truck who walked out, drove off, leaving me with no paperwork or signed receipt. Impossible to get through to store by phone so drove there in person. Local store personnel had no idea how to resolve issue. Expected call from store manager or delivery manager as requested. Didn't happen.

Great options and great customer service. We love Ashley furniture!

I had a lovely experience shopping in the store. The young lady who took care of my purchases was very knowledgeable and professional in her approach. Ashley’s will be my furniture store from now on and I highly recommend them to my friends and family.

Kindal was extremely helpful and courteous and I will be back for more furniture

Not impress.

Haven’t had our couches for a year and they are falling apart . It’s under warranty and can’t get anyone from customer service to take care of replacement or refund . Worst company ever dear with .

The worst furniture I have ever purchased in my lifetime!! Inferior and defective furniture,cushioning didn't even last 8 months. So uncomfortable, cheaply made with cardboard in arm rests made a popping sound when you went to get up. Frames separated, so called leather discolored after 6 months. When you try to call the store you get put on hold then call drops. If you ever reach someone they promise to call you back and it never happens. Not any help trying to resolve issue ,other than take it up with warranty plan says the manager. I would never recommend this store to anyone!!!

The worst furniture ever purchased in my lifetime. Extremely difficult reaching a person at the store. When you do reach someone they promise to return your call and they don't. Furniture cushioning wore out after 6-8 months ,discolored the leather which it wasn't real leather.Frames started to separate on both sofas. I would never ever recommend any one to Ashley stores their products are inferior and defective and they don't try to go out of their way to keep customers happy at all .If you are considering Furniture from them please don't waste your money,you will not be happy!!!

Great experience. No pressure.

Bought a Recliner chair 👌

Joanie Snaith did a wonderful job of showing me just exactly what I was looking to purchase. She understood my taste and requirements. Your computer system was a mess but she handled everything professionally. I'll be purchasing future items. Thank tou

Worst experience ever. Driver broke item, they said delivery the next day and never showed up.

Lots of good furniture and they price match. Sales lady did not listen to our needs so we went back next day and worked with a male who gave us what we wanted. We spend $.....lots.

Excellent customer service! Joanie Snaith was an amazing salesperson, so helpful and patient. I will use her again when I need furniture and recommend her to my friends

I cancelled my order 2 days prior to delivery after returning home and realizing that it was not going to work in the space. It’s now been over a week and I still have not received my refund credit to my debit card. I am VERY upset about this poor customer service! The most upsetting is that I am now receiving emails congratulating me on my purchase and delivery which I cancelled and was never delivered.

Kind, helpful and patient staff. Questions and concerns were answered thoroughly. I have always shopped at Ashley for all of my furniture needs, they always have the best designs and upcoming styles available, however, I noticed some of the quality of wood has decreased over the passed few years on certain items like bedroom sets. Not as heavyily-duty made as they used to be on some items, but the prices have not gone down with the cheaper used wood products. I purchased Barstools while there and they were sturdier then the bedroom set I looked at. Overall, a good place to buy furniture in certain departments.

BUYER BEWARE!!! Post furniture purchase customer service is non-existent. I have been attempting to receive a refund due over $500.00. Corporate office is not reachable. Representatives hang up the phone after waiting hours to speak to someone. The store personnel is wonderful, however you will enter ZERO support once the deal is sealed.

Their prices were surprisingly reasonable.

Had nothing but bad experiences with this company! Everything didn’t come the same day as the company stated. We was suppose to get a refund and all we keep getting is the run around. I am convinced that this company keeps the refund for them selves. Bad Business.

Joanie was awesome! New associate, sweet and patient. Def a great experience..

Keith is an exceptional person offing the best customer service. I would highly recommend Keith as a sales professional.

I did buy a sofa the sales person it's just ok service, her tattoos don't help so much.

So my daughter just moved into her very first apartment, happily she went to Ashley to buy a bedroom set! A beautiful very expensive set, when it was delivered approximately a week later my daughter was out of town and my husband excepted it. When her and I returned and saw it, clearly she was upset because the box spring and mattress are so high(not like it was in the store) so we called Ashley and couldn’t get through for days, everytime we finally got through the automated system , we were disconnected after about a week and a half of that I called corporate and they said they do t do any refunds or exchanges but maybe the store manager would. So again we try and get through and about 3 days later we do and I’m told that the manager is aware of the situation and that an exchange would be made and they would contact my daughter on Thursday, no one did but on Sunday she got an email stating they would not exchange or refund or correct the issue!!!! This is horrible!!!!

Michelle went the extra mile with her expertise and sales. Will definitely go ba k!

This company has one of the worst customer experience, but the sale associate was very helpful.

I have spent allot of money over the years at Ashley Furniture first time back in 2005 and had that furniture some still today, But September I had spent $4200 on mattress and motion base. Now after dealing with Mattress sinking and giving no support for lower back I put in for a warranty claim, 1st issue I have is can not even call the local store through the local number and for 4 days in a row I kept getting someone in Asia that barely speaks English and today I get someone on the phone in America and tells me that they need to send a technician out, but I have to send pictures first. She also told me that the technician has to see that the mattress is depressed 1 1/2 inches well if I wait till then I wont be able to walk due to extreme back pain. I also called Beauty Rest and they wont do anything even though they admitted they have had issues with this mattress because it was bought through Ashley Furniture. The Mattress is a Beauty Rest Harmony Lux Diamond and I paid $2499.00 plus tax just for this POS. I'm now going to blast this review all over Social Media and multiple times on several of Ashley's and Beauty Rests sites. It seems today everybody worries about reviews so lets see how much response I get from either of them. I unlike most don't finance furniture I pay for it so this is money that I expect back. Both these Companies are at fault. Check out the reviews on this mattress for yourself.

Furniture on the floor looked good,However it was 4 to 6 months to get anything. What a shame.

Great furniture options but horrible customer service. They have horrible policies for refunds and make it pretty much impossible to work anything out or get your money back for items in perfect condition. Really not worth shopping there unless you're 100% sure that you're going to keep what you buy.

This was hands down the worst service I’ve ever received. In store, they were great up until actual checkout. Unbeknownst to me, they ordered the incorrect version of my bed frame, as well as order two headboards, and forgot my dresser altogether. When the incorrect shipment arrived, I was told to keep the items until they could send out the correct pieces. That alone took two weeks to hear a word back after numerous calls asking. Once the shipment was brought in, they had no idea to bring back the incorrect pieces so I once again had to call. Once that was figured out, they didn’t even have the nuts and bolts needed to set up the bed frame. I am now waiting for my THIRD shipment from Ashley with very little help from any staff. If I could rate 0 stars I absolutely would.

They delivered the mattress to the wrong address & trespass the property of an empty house still under construction. The Ashley personal enter it without anybody's permission, also the person in charge of my mattress delivery signed for my self, so that is totally ILEGAL procedure from Ashley Furniture. They left the mattress in one of the empty rooms. I do not recommend anybody to buy from this store!!!!!!!!!!!!!! Plus their customer service is the worst too. Be careful before you buy from Ashley anything!!!!

Great selection of very nice furniture. We've purchased from another location in the past and had a good experience. Pretty disappointed this time. The posted sale was very misleading (most items weren't on sale). They have a sign indicating free delivery but they charged us for premium delivery without asking. Made the process very difficult to get it changed to free delivery once I caught it. Customer service was very helpful once I followed up, but the sales associates were misleading and didn't follow through on what they told me they'd do to fix the problem the day of purchase.

The store had the exact dining set I had envisioned in my head. I really had not expected to find and buy a table today, but I did. The saleman, Robert, was kind and just left me be to walk around the store at my leisure. I have not received the set yet so cannot speak to the quality. But the sales experience was good.

Beautiful furniture

This store has the most excellent and helpful staff of any store of ANY kind, I have ever seen. Friendly and helpful are understatements. I want to specifically acknowledge the remarkable customer service that I received from Danny, the manager, as well as some of the staff - Grace, the original salesperson, Kindel for going above and beyond to jump at the opportunity to assist a clearly frustrated customer, and Barbara for clarifying a financial question I had about the bundle package I had received. I've never been treated with such respect and received such a prompt GROUP effort to satisfy my questions and concerns and I've been in sales and customer service my entire life. Highly recommend this location to anyone for their professionalism, their integrity, and their overall efforts to ensuring a high quality customer satisfaction. Highly satisfied.

I walked in after viewing products on line new what I wanted and was in and out of the store within 45 minutes. Love the service and merchandise.

Kindel at Ashley Home Store is amazing! Very helpful and not pushy. Highly recommend her!

Had delivery without power cord. Called customer assistance. Sat online for 45 minutes. Got hung up on. Called again hung up on again. Worst customer service ever!! After 8 hours, texts, numerous calls and email, finally getting part shipped to me in 10 days. I paid for set up and now have to have someone help set it up when I get the part because I can't lift the loveseat to hook it up. Extremely frustrating!!

Ashley's is a wonderful place to find everything you need to furnish your home. Michelle was excellent and helped me get everything just right a couple of times. Danny and all the rest of the team that coordinates with Michelle in ordering, payments, delivery and all the rest are very knowledgeable, professional, kind and amazing. Thanks so much!🙂

Great store and Great prices!

Friendly

Update 6/15/23 Lowered to 2 stars after waiting six months for our tables was told 3. Also, we never received the two promotional gift cards as promised and listed on our invoice, worth over $700. Went to the store twice, called customer service three times over the past year, Along with multiple texts and a few phone calls with the sales person.. Second time at the store, the manager blamed corporate for the promotion mishandling, copied the paperwork and supposedly send it to them. He said I would be hearing from them within hours or at the most two days, never heard from them, uet again. Unfortunately, the company doesn't seem to care about its customers or its employees, and for that reason, I will never purchase anything from them again. It was an expensive lesson, but there's many of those in life. Good luck to those who choose to work here or deal with them. Buyer beware, Don't take some deal with gift cards, get the discount straight away. We were shopping for a new mattress for our teenage son as well as new living room furniture. We were greeted by Kindel when we entered the store. She gave us info on the current sale and financing options, then told us to take our time. She didn't hover and pressure us in any way. We spent quite a bit of time looking on our own before we asked her for help with the mattresses. She was highly knowledgeable and very helpful. After settling on a mattress we then continued on with the furniture. Ultimately we ended up having to come back at the end of the day to complete our purchase as we had other obligations. Kindel was thorough and efficient throughout the entire process. We have bought furniture here before and will buy here again. Kindel was excellent and we really appreciate her effort, we will be seeing her again.

Joelle was great.

Bought a sectional last June 2021 cushions are sagging and fraying was told by a technician it was customer wear. Have a year warranty but they said the cushions were not covered it states in the warranty that theyare. Never will buy anything from Ashley again.

We had a very good shopping experience today. Delt with Robert and were very pleased with his help. Looking forward to our new living room furniture.

(Translated by Google) They are very irresponsible. I was on hold for 10 months since I bought a room set and every month they indicated that a part was missing, that when it is complete they deliver it. Al. After 10 months, they tell me that they cannot deliver the product to me because the model is discontinued. And what happened to those who did? And the missing pieces was supposedly 1? Absurd and unprofessional. With a degree of nerve to lie every month. And there is no manager who faces the customer 😡 (Original) Son muy irresponsables. Estuve en espera por 10 meses desde que compré un juego de cuarto y todos los meses indicaban que faltaba una parte, que cuando esté completo ellos lo entregan. Al. Cabo de 10 meses, me indican que no me pueden entregar el producto porque el modelo está descontinuado. Y que paso con los que hicieron? Y las piezas que faltaba era supuestamente 1? Absurdos y poco profesional. Con un grado de descaro para mentir todos los meses. Y no hay un gerente que dé cara al cliente 😡

Awesome service and affordable prices on quality furniture. The personnel are very attentive and relaxed.

I ordered a bedding set last August, 2021 and today May, 16, 2022 they tell me that that bedding set that I chose in the store is discontinued, after 9 months of waiting

I am very upset with the delivery of my furniture. since day 1 of delivery I have not been able to use my couch as it was intended. I feel I'm responsible for the delivery guys messing up my furniture, I feel I'm responsible for you sending the wrong replacement piece. responsible as in I'm paying full price for your mistakes. I have to juggle my appointments around just to try and have this NEW couch fixed. I feel I should be compensated at least the amount of months I've paid for this furniture. Very disappointed

HORRIBLE EXPERIENCE! WILL NEVER RETURN! Placed an order day 1 and spent almost $3k. After three reschedules(all done the day before the scheduled delivery) I went to the store to resolve my issue and was told my options were to either continue waiting, or cancel my order and just be out three weeks time. Horrendous first and last experience. I would strongly suggest shopping elsewhere, unless you’re a fan of wasting your time and being treated poorly. Will be telling everyone who will listen to steer clear. Utter garbage.

Fast selection process, item in stock, delivery set up for the following day. Very impressive and great sales assistance. Thanks!

Robert J was outstanding. He was attentive without being intrusive and interjected humor, which made for a pleasant buying experience.

We went in to shop for a new recliner. Keith was wonderful in helping us. I then decided to look for an accent chair and we walked the entire store looking for a specific color. It might be nice to have color/fabric swatches available. We have been extremely happy with all of our Ashley furniture. Keith, I’m sure we’ll be back to see you.

We purchased items from this store with a delivery date set. Upon delivery, one of the items was damaged. For over two months we have been trying to get this item replaced. After waiting, we called and requested to speak directly to the supervisor. The store supervisor refused to speak to us or replace the item. Very unprofessional, customer service is poor. Do not use this store.

People friendly

Wonderful experience. Keith was very kind, professional, and patient. Highly recommend. Will be back!

Beautiful furniture everything was nice .place my order for the whole entire house. Place a order last year in October. I still haven’t have my furniture. They never should take your money if they don’t have the furniture stocks. In a warehouse. To get in touch with somebody it’s terrible and then when you talk to somebody .they don’t know what you’re talking about they don’t even know your order. They promised the 18th of this month I will have my delivery. But I hear this before 4 or 5 times before .wil see if they keep the word.

We ordered 2 bedroom suites and 4 barstools in Dec of 2021. Sales person told us that one bedroom suite was in and if we wanted it delivered right away we should split our order because the other bedroom suite and barstools were not in. Delivery would happen on 1/5/22. We told him that we were from Ohio and had to extend our stay in order to take delivery (2 extra vacation days we had to use). We agreed and on 1/4/22 I called the store because I had not received a call for my delivery window. I was told that one item wasn’t in so delivery would not be happening. It would have been nice if someone would of called to notify us so we could have driven home as we had planned. 1/28 We received an email saying everything in the first order was in and ready for delivery. My husband called Customer Care and asked if the second order was also in. She said No. Then she told him to let the order sit their until the rest was in stock which she said would be 3/10/22. I called on 3/11 to set up delivery for the 25th of March and was told that now neither one of the orders were completely in. WHAT? We were then told to call the store that they would see more on their screen than what she could see. Called Ocala, talked to a very nice lady named Barbara. She said everything would be in stock by the 21st except the bar stools. Told her to cancel barstools off the order so that we could get the 2 bedroom suites delivered on the 25th. Barbara then called me back with the confirmation number for canceling the stools. We will see if the 2 bedroom suites get delivered. I like Ashley Furniture and hope this is just because of shipping delays. No excuse for using part of our first complete order to fill another. No excuse for not following through when they couldn’t get the order to notify us. Update: Both Bedroom suites were delivered, constructed and we are very satisfied! Will shop Ashley Furniture again.

Experience in the Ocala store was good. Sales people were friendly and helpful at the point of sale, however it went down hill after that. I received my order on time, BUT the delivery drivers did not contact me as requested prior to delivery so I was not at the drop off when they arrived. Someone else received the order and I didn't even know it had been delivered. Since I was unaware when it was delivered the delivery crew dropped it off unassembled in the boxes and left. I paid for delivery and set up and it clearly states that on the receipt so there shouldn't have been any problems. I immediately contacted the customer service dept and they said they were too far away to come back that day but would call me back and schedule for someone to come out and finish it. That never happened. I waited 2 days and called again connected me to the distribution center which said "yes you paid for set up, we'll call and get someone out there for you". NEVER called me back, again i waited 2 days and called back and had pretty much the same conversation and again waited a few days before calling a 3rd time! This time the person at distribution said i didn't pay for set up and I had to go into the store where I purchased it to figure it out, so I did. They looked at my order and said, "yes you paid for delivery and set up", they started a "claim" to get it taken care of and said that someone would be sending me an email with a link to go on and set up a day/time for someone to come out. AGAIN I waited and it took almost a week ton get an email that said " we've received your claim and will be getting with you soon". That email has been 5 days ago and I haven't received anything else from them! I'm pretty sure if i took over a week to pay them for my furniture they'd be calling me multiple times a day! But since we pay before delivery they simply don't care. I've had the furniture sitting in boxes over a week now and they still haven't communicated to me as to when someone will be out to finish the job I paid for!

The sales associate charged me for a protection plan without even asking and when I noticed it I contacted the manager she did give me a little bit of a discount. I tried to cancel my order the day after I bought it before delivery and the manager told me to go ahead and look at it in my house to see if I liked it and if not there would be no problem getting a refund .When I got the furniture it was defective from the factory Due to the Chase loungers cushion not being anywhere close enough to fitting. I ask for a refund ,it took three days for the store to put my request through they said it be another 7 to 10 days to get a refund. I have yet to get a refund as of 3-11–22 and I bought the furniture 2–27–22

Horrible customer service from start to finish. Unknowledgable sales person, late delivery, no way to call local store, 2 hour call back from customer service, rude manager named Alexis? who was quick to throw her team under the bus. She is a poor excuse for a leader. Rather than apologize her solution was to tell me she would "handle" the sales person and credit me $100 for my late delivery and poor experience. It has been a week and I am yet to get my credit back. I would love someone from the corporate office to contact me.

We had now for the second time a great experience with Samantha Carnecchia. She is a very qualified sales person and took great care of our special wishes. A pleasure to shop at Ashley's with dedicated staff like her. Keep up the good work Josef (Pepi) Herrmann

Just purchased my living room furniture and I couldn’t be happier with my experience at Ashley. I worked with Caesar, who is very patient, professional and genuinely a good person. He accommodated my schedule by coming in after his shift was over just to assist me. I am looking forward to receiving my furniture soon and returning when I’m ready to refurnish my kids bedrooms in the near future. Thank you 😊

Ashley furniture was a great experience from the time we walked in the Ocala store. No pressure, answered my many questions, explained the sales process & payment opitions along with the checkout process. I feel the staff has been trained well making sure the customer is satisfied. One word of advise is make sure you're doing your homework upfront on pricing points because they'll make sure you get any on-line or sales prices!!

We went online to Ashley Home Furniture and had a bad experience, so opted to go to the Ocala, Florida store instead. We were first helped by the manager, Alexis, who was great. Because of other duties, she handed us off to Haley, who gave us excellent service! When we couldn't find what we wanted because it was back ordered, Haley helped us to find a deal on other furniture that not only was in stock, but was less expensive and we liked it better! We will be back!

Our sales rep Makayla was excellent, she was very patient with us throughout our selections and purchase!

Competitive pricing. Knowledgeable store associates.

Lovely store! Makayla listened to what we were looking for and found us the perfect furniture!

Very Pleased with the selection and our salesperson was excellent. Thank you Hailey.

Efficient and knowledgeable sales person named Kendall

I purchased an outdoor sofa and two chairs. They offered delivery and assembly for $119..99 for "all the items in this order". They came and delivered the Sofa and assembled it. The two chairs showed up in a box. They ( Ashley) say too bad, bring them back if you want. HORRIBLE COMPANY. Misleading customers intentionally in my opinion. Rude and short with you when you call in. I strongly recommend you not do business with them.

Can't say enough, Awesome lady helped us, smooth transaction. The furniture might cost a bit more than competitors but the quality is far superior. We shopped around and for the few extra dollars it was well worth it.

My expensive recliner was ordered and promised within 6 days. It has been scheduled for delivery three times and canceled each time even after I received scheduled time and the 4-Hour block. When it wasn't even on the truck yet they gave me a 4 hour time block for delivery. If I don't get my recliner delivered soon I'm going to cancel payment and not take delivery. W A Earl, Ocala Florida

Melinda was our sale person helped up pick out a couch and chair she took us all around the store and showed us different options very helpful in finding our new furniture she was great Ron Kohl

Barbara was helpful and informative when we purchased our chest of drawers today. The only thing we didn't like is the long wait for the delivery, which as quoted, will be 1 to 6 months. Heck

Kindel was great! Love our new recliners

We were very impressed with Alexia. She went above and beyond to get us what we wanted.

Paid for delivery and set up. 1 peice was damaged and the driver argued that he wouldn't take it back. Never set up furniture and left. Advised the manager who said she couldn't refund the delivery but gave me $25 gift cards that's only valid 1 per order. I was previously promised a refund. Set up my own furniture.

Price is too high

Beware.. Consumers….. I purchased furniture from Ashley’s Ocala FL store in October 2021. The furniture arrived defective, I immediately filed a claim and now we’re in Jan 2022, they sent a tech out and I requested for a refund or a re selection of something different, after the Tech that Ashley sent stated that he had 40 plus years of experience told told me I needed to have my brand new purchase repaired, yes you heard correctly REPAIRED he said because if I had Ashley exchanged it, it would have the same defects. I then requested a refund. Today I was told no refund, no re selection, they can only exchange it. They’re Bullies, taking consumers hard earn money and holding them hostage with defective products. Please beware. If you do buy from them please ask for a clear writing of how you get your money back.

Really lovely experience. Grace was helpful and gave me space to meander while checking in periodically. Easy process and found what I had been looking for.

This was the worst experience I ever had at Ashley's furniture store in Ocala Fl The employee's that I work with was incompetent about Synchrony credit ,I had a few of the Ashley's employee's come up to me and tell me they don't except synchrony credit cards . Not to mention the employee's kept trying to make me finance my merchandise through(synchrony). I even called synchrony to check the status and make sure it was possible.Ashley home store Ocala, Fl is a joke everybody is dressed well but all the employee's Are incompetent. I was able to make my purchase Thank to Kai And the Red-headed manager RAY TAYLOR

Very easy process.

Had to wait a half hour before it's shells person would come up ended up spending an hour and 43 minutes and left with nothing when it recommend this place to nobody

STAY AWAY!!!! Major rip off! The delivery drivers are subcontractors that rush building the furniture to the point of damage. Had a patio set damaged 5 times finally I built it myself to save the stress. The store will not help or speak to you in regards to any issues once you’ve made a purchase. Emails to district managers fell on deaf ears. Financing company synchrony is a scam bank taking advantage of people. Wouldn’t send my worst enemy here.

Hailey is a wonderful representative for this store. Detailed and caring!

They delivered my furniture damaged wow

The only thing that Ashley furniture is good and fast at is taking money out of your account. Subpar customer updates. Excessive wait times to speak with customer service. You can't reach local store by phone. Takes you to universal queue. They brag about being the largest furniture retailer and having their own manufacturing and shipping fleet but are just as bad as other companies that don't have these resources. I will never do business with them again, nor will my friends or family. Worst furniture experience ever.