Ashley Store Ocala, FL

One of the delivery guys was very polite and helpful. Unfortunately, the other guy—who appeared to be the manager—was not friendly at all and seemed to be in a rush to leave. During the delivery, they scratched the painted wall both inside and outside of my apartment. My wife politely asked if the sofa could be positioned a different way, but the manager responded that they “didn’t have time for that.” Because of the clear difference in attitude and service, we tipped $20 to the helpful delivery person, but not to the person in charge

keidan Carillo was the one that took care of us..He was informed and pleasant and help us to meet our needs..Would ask for him again!!

The help were very helpful and informative. I enjoyed shopping and finding what I was looking for. Very pleasant experience.

Went to this Ashely furniture in Ocala fl, they messed up my order time and time again, the staff is terrible and if you ever need to get a hold of the store, don’t bother, they don’t answer the phones, we planned on buying more furniture from this store but after this nightmare we will take our business elsewhere :)

My sales rep didn’t push at all. She was very understanding and explained everything which I really appreciate it.

Great service and product!

I had an absolutely wonderful experience. Everyone was friendly, helpful, and welcoming. They walked me through every part of the process, answered my questions without rushing me, and tailored my experience to suit my unique needs. Shout out to David and Jerry!

Keidan is absolutely an amazing salesman. He has the patience and dedication to his customers. I am the most difficult person to work with my mind knows what I love but my medical condition is braking down fast which makes buying furniture difficult for me as I need the ability to be able to clean it and the house Thank you for not getting frustrated with me. Hopefully I will be back soon

My first time purchasing sectional from Ashley and sales team member Mike was great. I would recommend to go there and see Mike

Our associate was so helpful in finding everything I needed. I would shop here again.

Very bad service, no way to contact the agent in the Ocala store

Great black Friday sale

The hell it was wonderful

Outstanding customer service from Derek—we appreciate the time he spent with us.

Aaron was kind, knowledgeable and easy to deal with.

Jerry was nice and very helpful.

Awful experience at the Ocala location. Bought a couch with Reece who was extremely helpful, gave us space, and answered all our questions. However we found the exact same couch but $500 cheaper at a store in Gainesville. Knowing Ashley Furniture has a ‘price match guarantee’ we brought the invoice in the store from the other furniture company and the manger, Travis, mocked my husband with the proof saying ‘those are made up numbers.’ We ended up leaving the store after being talked down to to cool off. I ended up going back to the store to cancel the order several hours later only to find out that they actually did price match the furniture behind our back without telling us. I still ended up cancelling the order because of the principal of the situation. I’m not sure if the store has some type of tactic of making the customer feel uncomfortable and wrong when price matching so they don’t go through with it? It was very confusing. Why couldn’t they just tell us from the beginning thy were going to price match the furniture? I will never do business with the Ocala store again. The customer service line was very helpful informing us that we did do all the right steps.

The sales rep was very knowledgeable and did a great job showing me everything I told her I was interested in along with being extremely professional!!!

(Translated by Google) Very friendly and fast service. Excellent attention and speed. (Original) Servicio muy amable y rapido . Muy buena atención y rapidez.

Very helpful! Once I found what I wanted, they rung me up fast and booked the delivery date. Jerry was the staff member who helped me out. Definitely look for him when you go.

Aileen was so helpful & understanding our needs. She showed us different colors that were available. We made our selection, bought our new recliner.

Always a wonderful experience shopping at Ashley beautiful furniture and everything arrived on time 👍

Great service and great prices!

I went to Ashley first, found a sofa , chair and ottoman I liked but decided to shop other furniture stores. The salespeople at Ashley were not pushy and very helpful. After 4 other stores the best furniture was at Ashley store. Very happy with Black Friday sale.

Excited about my order of the Kimbrege collection and upcoming delivery. David was very knowledgeable about all the furniture construction and very personable. He really helped us make a choice fairly quickly. Overall it’s has been a great experience so far!

Derek at Ashley was fantastic! He was friendly, knowledgeable, and made the whole process easy and stress-free. I appreciate his honest guidance and great customer service. Highly recommend working with Derek! He is my go to every time!

Beware of the credit line they offer with the purchase, Synchrony Bank. I set up the account and schedule a first payment for $100 dollars.They took all the money at once, what was the point on a line of credit? No idea. I called the store trying to talk to the manager because the waiting time for this Synchrony card was ridiculously long. The lady on the phone didn't want to connect me with the manager and said there's nothing they could do about since it is a credit card issue. Ok, I know but ASHLEY FURNITURE is signing up customers to the credit card. Finally, I got in touch with that bank and they had no idea what happened, they apologized and were talking about a refund by mail in 14 business days but or the line got disconnected or they hung up. No idea so far if they are sending the check or not. So be careful!

My purchase at Ashley went without any issues, Aaron was great to work with and I will definitely be back

(Translated by Google) Good prices, Cesar served me, very kind and understanding. (Original) Buenos precios, me atendió Cesar, muy amable y comprensivo.

The representative was professional, pleasant, knowledgeable, and helpful.

Aaron has great customer care. He took care of all our needs

Perfect delivery. Item was brought on time and got very good. Communication on scheduled arrival. Item was set up perfect service.

I bought a bedroom set from the Ashley Furniture Store in Ocala for about $2700. When they delivered it on 11/22, there were pieces missing for the bed. They told me that I needed to call a technician. Now I had a family emergency and was going to fly back to New York on the 23rd. I called the store and even went there in person early in the day. Everyone told me someone would call me. I wanted them to pick up the furniture yet they just ignored me until their warehouse closed. I AM NEVER AGAIN GOING TO SHOP AT THIS ASHELY FURNITURE STORE IN OCALA. IT SEEMS TO ME THAT THEY WANT TO TAKE YOUR MONEY AND NOT PROVIDE QUALITY SERVICE UPON DELIVERY!!!!! PLEASE DO NOT SHOP THERE. THEY WILL TAKE YOUR MONEY AND YOU WILL NOT GET WHAT YOU PAID FOR!!!!!!😡😡😡😡

KK was most helpful in our buying experience. She spent a lot of time trying to find the table and chairs we were looking for

Business as expected - good product, fair price, delivered on time. Would use again.

Sales personnel were kind and did not pressure you to buy anything.Pleasant experience

Great sales and delivery persons as usual. Thank you.

My mom and I went to this store to buy a dining table. We knew what we wanted but wanted to look around and may be ask some questions. When we walked in there were no other customers in there, only workers but even though they looked at us. No one said hi, no one asked how they could help us. We stayed in the store looking around other options, and while we did that a few couples and other customers walked in. To our surprise every employee said hi to them and immediately asked if they needed help. We felt racism and a huge lack of customer service. To everyone in the store you need to do better for EVERYONE.

Nice selection yet nothing you can take home the same day

Jerry was excellent - helping us choose the right bed and couch to fit our new home! All was delivered and fits perfectly!

The entire staff was pleasant to deal with. Our salesperson Keidan was excellent. The right balance of being helpful without being pushy. The product quality for the price, which was important for our situation, was also excellent. Very happy. 😺

Looking for a replacement to our sectional but wanted something different. A trusted advisor Kiedan Carillo introduced himself and show us various sofas explaining each one. He was quite patient and help us find the right one for us. The Ashley store on 4039 SW 43rd st in Ocala has a great selection of furniture and if you ask for Kiedan you wil be off to a great start.! I highly recommend Ashley Furniture Store and Kiedan!

Aaron did a great job and was very attentive. We made a decision to purchase on line after we returned home- your payment system did not work - Aarondid to get help from his manager who was unable to do anything. Apparently this is a frequent problem - so we purchased the same chair elsewhere. Pretty sad!

We had a great experience at Ashley furniture in Ocala. Derek was our sales rep and he was super helpful. With his help we ended up buying an outdoor furniture set that we hadn’t even planned on. Derek was great!

Jesús help us to find our bed, greatly recommended.

I had a very good experience with the sales person. I went to the store knowing what couch I wanted because when visiting my son’s house I sat on his couch and it was the most comfortable couch I ever sat on. I wanted one just like it. It was explained to me that this was no longer a stock item but he went online to check warehouse stock and there were pieces available that would make a sectional couch if I was interested. That would be great because it was a very good price and more sitting room. My concern was the condition of the furniture and he assured me that if there is a problem on delivery I can have the option to refuse it and Ashley would refund my money or apply to a different couch. That made my decision easier and I hope when delivered all is well because I m hoping it will be as comfortable as my son’s couch. The sales person Jerry Crawford was the best.

Ceaser made it easy because of his style and salesmanship.

Ashley always ends up as our go to for furniture. We’ve tried other places, city furniture, Babette’s, and rooms to go. Very happy with their service and staff.

We recently purchased a sofa and loveseat from the Ocala, FL Ashley’s Furniture store. We worked with Aileen, who was wonderful! She spent a lot of time showing us the options available in the store. We found a set that will work beautifully for our home ad delivery within one week. We had a great experience overall!!

Jerry offered 5 star service from start to finish. I would recommend asking for him specifically. He helped me find exactly what I was looking for and had quick add on suggestions as well.

We liked the furniture and the sales person was friendly and very helpful. I just think that all new furniture is over priced.

Our sales person was pleasant enough during the sale, that is where the good stopped. Some of the items came damaged when we called customer service which is obviously overseas which was the worst experience I’ve ever had it went downhill from there. To top it off the quality of the merchandise was ridiculously bad. When we said we wanted to return it for a refund or a store credit they said no. I personally will not do business with them again.

ILY was the best! She listened to everything we needed and zone in with great options.

Cesar was so friendly, knowledgeable and patient — we highly recommend Ashley Furniture in Ocala!

Checkout process took much longer than it should have.

On time and punctual, courteous of our home at delivery. Salesperson was both knowledgeable and extremely professional.

It was soooooo much fun picking furniture. Loved our Sales Rep. Jerry. He laughed out my corner jokes 😃

We were provided with friendly, patient and product knowledgeable customer service.

Cesar was great. I love my picture and it came very quick.

Great customer service and willing to help even though they may not make commission. I've been to other stores and the customer service not the same.

Our salesman david was still learning, but he really tried his best and the whole team did an excellent job trying to help us.

On October 8, I went to Ashley Furniture in Ocala with my friend to make a purchase. We used her credit card, which was provided by Ashley, to buy one sofa amounting to $800. On October 13, we were informed that there was a problem with the delivery address. I called again on October 14, and the staff confirmed that the issue had been resolved. They assured me that the sofa would be delivered on October 16. However, on October 16, I was informed that the credit card transaction was cancelled due to a suspected fraud issue. I waited the entire day for the delivery, but it never arrived. There was poor communication, and when I tried to follow up, the customer service was unhelpful and the store staff were rude. This was a very disappointing experience, and I will never purchase from Ashley Furniture Ocala again due to their poor customer service and lack of professionalism.

Bought dining room table and chairs. One of the chairs arrives with a leg about half an inch shorter than the other three so rocks quite badly. Contact Ashley they send someone out who says “yea these chairs are notorious for that” and that there’s not much to be done. He does however put a stack of three or four felt pads on the bottom of that leg which temporarily solves the issue until the got sat on once and the felt pads got squished. Get back in touch with Ashley and they offer to send out another tech for another opinion on repairing the chair. The chair was delivered with one leg shorter than the others! I ask if we can simply exchange the chair for a different one and I’m told no they only offer service on the furniture. I asked to be put in touch with another department and they said no. I asked for a supervisor and was told that the supervisor won’t give any other option. BUYER BEWARE! These people do NOT stand by their product. If you need furniture look elsewhere. I know I will not be back.

Warranty is a total joke! In response to you, I have emailed twice. No response. You come on here and reply as if you care, and you don’t. You sold a warranty for $600 that is absolutely worthless!

My neighbor up the street had a beautiful sofa and I just absolutely loved it and she purchased it from Ashley furniture. So I went to the store in Ocala and it was delivered about a month ago. Upon Delivery immediately after they left, I noticed many imperfections on the leather of the couch. I contacted Ashley. After about a week or so, from not hearing from them, I physically Had to go to Ocala store, which was about 45 minutes from my home and address the issue. They set up an inspector to come to my home that following Friday. From the time I went to the store and the inspector came to look at my furniture, One of this electrical wires to the left side of the couch was not working. The inspector came made his notes and left. He said all he does is take pictures and send a report and that I should hear from Ashley in a day or so. I waited for over a week without any updates so I went back up to Ocala store which again is 45 minutes from my home to get this address. You cannot call the store and get any answers. You get a call center. The day I went there was absolutely no managers on the floor. They were all in training. I spoke to the gal at the front desk and I wish I remembered her name, but I will tell you she was kind and professional and a get it done person attitude. She spoke to someone on the phone and we are now scheduled to get our brand new couch hopefully in perfect order this coming week. I am hoping after all this is said and done knowing this is possibly, We will be extremely happy that we Purchase at Ashley and hopefully not our last

Bought bedroom set, dresser broken before delivery, second attempt they couldn't connect mirror. Harassed us for a few weeks and delayed. We told them to take back the mirror and just credit us, NO way. They will not yield. They want you to always talk to their AI. They can't be bothered with customers. Im not happy with Ashley Furniture!

I used to love Ashley Furniture, but I'm pretty much thinking about blocking their number at this point. We did not have good service with the store. They didn't have what I wanted, tried to sell me something different that they didn't have to show me, so I went ahead and ordered but it was going to take 3 weeks. In the meantime I found what I wanted and canceled the order. A week later the order was still not canceled and they kept calling me to deliver the item that I already canceled. I had to call back several times and because their system is automated I had to use a phone that wasn't my own because the minute I called from my number, I couldn't get through to a person. So after going through that several times, once again they said it was canceled and they would refund my money. It has now been more than 3 weeks and I still don't have my money back. Plus I just got another call from them which I missed and I called back and I was on hold for about 10 minutes and when I finally got through to someone she had literally no idea why they called me, said it was sort of an auto thing, she was ending the call and thanks a lot. I'm so angry I literally want nothing to do with them ever again.

Service was great furniture is Pricy.

Worst experience ever! A dining room set we ordered was delivered on Tues & taking the tags off the chairs last night we noticed a big chunk of wood that had broken off the leg was simply taped on!! Now, it's less than 48 hours we're trying to report it to the store and we must file a claim & wait who knows how long to get this resolved. I tried to call the store 4 times & no one answers the call. I guess they're busy getting all the complaints!! Will never shop there again. Salesman Stephen very friendly to take your money but then.....crickets! Just awful

The only good thing about our experience so far was the person who helped with the purchase. Anything after that has been just ridiculous. We were given delivery dates when we purchased multiple items, those ended up being changed without us knowing. Each item a different date. Our kitchen table was on its 4th date, finally shows up and it’s the wrong color. Now we’re waiting to be contacted for a new delivery date AGAIN. Who knows how long it will be this time. Absolutely ridiculous, will likely be the last time we order. Update: Zero help from the store, manager said he would forward over to office manager, and we would receive a call back with updates. Nothing.

I purchased furniture from Ashley Furniture of Ocala. I purchase warranties with all of my furniture. My paperwork is for 5 year warranties. Ashley said the warranties are not valid and that the damage on the love seat and entertainment center is cosmetic so they will not cover it. So, their furniture is crap and they don't honor their warranties.

Aaron A. Was great, very knowledgeable and his no pressure sales approach made the whole experience enjoyable. Furniture was delivered on time and despite one piece being dirty from delivery truck (they are sending a tech out to clean it) everything went well. The sectional we got fits perfectly and is very comfortable.

Literally walked in twice in the last week to try to purchase furniture for my new home I wasn’t greeted either time. Ok no big deal but I couldn’t even get an associate to come up and assist me on a purchase. Both times I went up and looked at sectionals and kitchen tables I got stares but nothing not even a hello. I went out and waited outside in my car just to see if the next guy would be greeted and sure as heck he was greeted before he even got through the opening section. I don’t even want the dang furniture anymore I’m just going to go to blockers as I’ve never had any issues there. If a sales manger or Gm reads this I would advise you not I meet with your team and tell them to stop judging customers. I gave you guys the chance twice.

They were helpful, not pushy.

I had warranty issues that was not resolved. I went to Ashley‘s in Ocala. I spoke with one of the management team Britney, who reached out to Ashley headquarters and told them my problem. I gotta call that night from ironically enough a woman named Ashley who said she will refund my purchase. Thank you so much Brittany and Ashley.

You can probably find better quality for a lower price, but you can DEFINITELY find better customer service! I’ve never had such an awful experience with a business. I purchased furniture from them with zero interest financing for 5 years, but when I checked my account I was being charged interest from day 1. I reached out to the salesperson who assisted me and was told it was their mistake but she wasn’t sure if they could help me. I then showed up to their store with my paperwork confirming the financing option I was supposed to have, and the customer service rep was rude and dismissive telling me it wasn’t their problem (despite it being their mistake) and that I needed to reach out to synchrony. Of course, synchrony’s response was that it wasn’t their problem and that I needed to reach out to Ashley. I would never recommend purchasing from Ashley or financing through Synchrony anywhere.

Antony is the best thank you

Ordered from the store and scheduling worked out, though it was much not difficult than it should be. Items were dropped off, and one piece was found to be damaged. The back and forth with customer service had been horrible. Everything is segmented, and you can never actually speak with someone in the replacement department. Store only says you must call, and they are not part of the after the sale team. They are sure to take your money, though.

I. Bought a recliner recently and paid for it and now they tried taking the money out 3 extra times Buyers Be aware after paying Ashley furniture Lock your debit or credit card they like to steal money from their customers and when you call you can't speak to real person horrible experience

Purchased a “new arrival” bedroom set along with dresser and 2 nightstands on 6/7/25 with a delivery date of 6/20/25. Received a call, delivery date moved to 6/27. 6/25 received another call delivery date now end of July, no date, due to bed not available. Asked if they could deliver the rest on 6/27, which they did. I went back to the store and they escalated the issue and stated delivery could be 8/2. An hour later, escalation folks call and stated delivery is now 8/5 and they’ll give me 5% off… Really!!! They were suppose to return my call today and didn’t. I will NEVER buy from Ashley ever again, one and done. Hopefully I’ll get it in August. You have been warned.

Urgent Complaint – Unacceptable Treatment and Service – Order #718G955622 To Whom It May Concern, I am extremely dissatisfied with the service I received at the Ashley Furniture store in Ocala, Florida, and I am demanding immediate action regarding my recent purchase. I spent over $3,000 on furniture, including a $230 delivery fee, and what I experienced was nothing short of unacceptable. The delivery team refused to assemble the furniture, which was supposed to be part of the service. When I contacted the store to have the issue corrected, the manager on duty not only refused to help but also refused to give me his name—something no professional manager should ever do. What’s worse, when I pointed out that the delivery driver did not speak English and that communication was a challenge, the manager had the audacity to call me a racist. That accusation is absolutely outrageous and offensive. For a manager to treat a paying customer this way is disgraceful and inexcusable. This individual has no business being in a management position or representing your company in any capacity. I expect the following actions to be taken immediately: 1. A full refund of the $230 delivery fee 2. Proper assembly of the furniture that was paid for 3. A formal written apology from the store and that manager for the way I was treated This experience has left me with a complete lack of confidence in your company. If this is not resolved promptly and appropriately, I will have no hesitation escalating this complaint through all available channels, including public reviews and formal consumer protection avenues. I expect a response without delay.

DO NOT BUY FROM THIS STORE Details below We received a damaged item from ashley with a huge stain that does not go away The person selling out to us on the store very clearly told us that there is a 30 day return policy especially if reported within 3 business days Our receipt and email does not tell us anything about the return policy We called them literally 20 minutes after the item was delivered and they said sorry no return Even the people on the line (Ms Angel Curry) were telling us very rude statements like “im sorry you CANT SEE the policy but IT IS on the receipt” The call is monitored, i hope someone from the supervising team can review the call (i can give exact details on the person, time called and email address) Blaming us to “not see” something that IS NOT THERE I emailed them the receipt and they denied it not being there I asked to speak to a supervisor and they said “there is no oerson above me, im all you can speak to for now” 1- in store we were told that there is a 30-day return policy 2- we do not get a clear return policy on the receipt 3- when we call the team they blame us for something that DOES NOT EXIST on our papers, receipt or email Excellent work guys Keep it up

Crooks sold the same pc of furniture to 2different people mother in law boight it 1400 dollars cash was called 3 days later and was told it was sold the day before told her she had to wait 15 working days to get her money back

Lots of great furniture

Purchased 4 zero wall power recliners, which were delivered today. We LOVE them! Our sales person, Jerry Crawford was a pleasure to work with, and so appreciative of Jenny, who kept us up to date on everything. Our 2 delivery people who set up everything were AWESOME!! Thank you all so much for making this a truly wonderful experience.

Ashley from Ashley Furniture was very helpful in helping us decide.

Went in to buy midnight maddness sectional however manager refused to price match whats online. Sales Rep Ethan was amazing and tried to advocate for us but unfortunately it didn't work out. We are aware we can purchase online but then why have a Sales floor and location.

Excellent.

Great shopping great price.will buy more furniture from them

For starters, I’ve been a customer of Ashley’s furniture for over 30 years. Our salesman Ethan was excellent in his knowledge and ability to show us the furniture that we told him we were looking for. He was very patient very courteous very helpful. We highly recommend him. The world needs more Ethans in it. Thank you Ethan for all of your help. Have a wonderful day. Captain Art Paiva Snooky Bear Charters

The salesperson was very professional and knowledgeable about what was I looking for. Not pushy but understanding. Had a very pleasant time looking and finding what I needed.

Reece was a pleasure to work with. We are really happy with the help he gave us in selecting a dining set. Will be going back to buy more.

People act like car salesman, I didn’t get my product when they promised, and too expensive

I was delivered a table that was damaged, I paid for premium deliver and installation just to get a incomplete table and a damaged chair. I immediately called and reported this to Ashley furniture as the installers ran down my driveway to leave. When we received a call back about how the repairs would be handled they told us that they would mail us the parts and me and my wife could fix it, does that sound right to you all? I would strongly suggest never buying anything from this place. Oh yeah, this was a $2000 table and chairs after the delivery fee, and that's how we were treated. The installers stripped the screws that they did put in and 2 screws were never even put in. Now does that sound like premium installation to you guys? Believe me when I say there is absolutely no exaggeration in this complaint, if anything I might be forgetting some things

Great customer service. Most of our order was in stock for a delivery within 4 days. They looked form any discounts available.

Nice store, satisfactory experience

Wow I really should have looked at the reviews before purchasing my table last weekend. Yesterday my table was delivered. One broken chair not all the screws were installed they stripped on completely. I got a call today and they said they ordered the parts and we can install ourselves absolutely not. I paid 200.00 for install and delivery you will come and fix it. So now I have a brand new table that I can't use until it it fixed. So disappointing. I was going to go back for a coffee table..NOPE

Ethan was fantastic.

Trying to see if they have a certain item in their store called seven times no one answers the phone now everybody can’t be that busy

Spent way more then I wanted on this bed team even paid for the home delivery/installment and the more I look the more horrible problems I see including their workers leaving blood on my bed frame. It is absolutely disgusting, unprofessional, and a HUGE waste of money. I am so disappointed.

I have called the Ocala store eight times to tell them to take me off the mailing list. I can never get the Store. I get a customer service rep overseas, which is terrible because I can’t even understand their English. Before they will even connect me to the store, they ask me what is the problem ? They make me waste 15 minutes or more on the phone and then they tell me hold on while we connect you to the store. And then after waiting about seven or eight minutes they come back and tell me so sorry the store is not answering. This is a disgusting and terrible way to do business. How the heck can I get off this mailing list? I will never ever again do business with the store. !

The store is beautiful and have so many options, thats very good. I was assisted by Derek. Thank you my friend for your help and amazing professional support. I recommend Ashley and the staff, like 200% 👍 👌 😀

Aileen mulero Very professional made the process so easy and I will recommend her to other people

Excellent service with a smile. This is the place to shop all of the latest trends. Ask for Ethan, he was amazing!

Derek and Aileen were very helpful. They made the process super easy for buying furniture

Jerry provided us with excellent customer service. Loved the furniture.

This is my second time shopping at Ashley’s furniture, and I couldn’t be happier! I had such a great experience during my first visit that I’m looking forward to a wonderful time again. The customer service here is always fantastic!

The salesman was very knowledgeable and friendly and easy to work with.

My salesperson, Ethan, was very knowledgeable about all of the furniture I asked him about. He also ensured that I received the best price.

Stopped at Ashley Furniture today just to look and get ideas of what we might like. Thanks to Derek we chose the perfect set to make our living room comfy cozy. Thanks Derek for helping us decide.

Aileen was awesome! She worked hard to get us the best deal possible and was very patient through all of our questions! If you’re looking for new furniture, Ashley is the place to go! Ask for Aileen by name, you won’t regret it!

Aileen was phenomenal! She was so patient and took the time to make sure there was no questions left unanswered! Worked hard to get us the best deal possible and was very personable/kind through the whole experience! This experience made us lifetime Ashley customers!

We purchased a console from Ashley Furniture in Ocala, FL for our television at our new house and set up delivery for a couple months later since the house was under construction. At the time we gave the salesperson our new address but explained that it was not 'active' as yet due to home on that particular block were all being constructed. Plus we advised him that it was located inside a specific gated community in Ocala and one had to be specific in adding 'Road' to the end of our address. This was because there is another numbered address on the same named street - ending in 'Place - and if the delivery people went to that location they would wind up with 20-minute drive on a dirt road finding a vacant lot! As the closing date was approaching I contact three tradesmen for work at the house and also confirmed delivery of three separate items - including with Ashley Furniture. On a Tuesday morning we closed on the house and all of the workers who were hired to be there arrived later along with along with two of the three deliveries being made . . . except for Ashley Furniture! About 11am on that day my wife received a telephone call from a female whose English was hard to understand - but I got enough to know that she was with Ashley Furniture and the driver of the delivery truck was having a hard time finding our house. We did confirm that the address they claimed to be at ended in 'Place Road.' We specified the name of our new community and heard her relay this information to the driver - and she was told 'that's a big place' and wanting to know what end I was on. Three separate calls were 'relayed' from the driver to us back-and-forth and we even asked to have the driver to call us directly. We were then told that one-to-one communication wasn't allowed! At the end of the final call (to me) I told the driver a landmark where to go and I would wait there for the truck and lead them in. I then drove down to the site and waited approximately 25 minutes - until my wife called and said that the Ashley Furniture representative had said the driver was over his allotted 'time limit' for our delivery and he was moving on with his pre-arranged route. She was told that we would have to contact the Ocala store to make arrangements for another delivery date/time. Needless to say I tried to call the store and received no answer after the routine 'auto' voice asked me 20 questions in order to simply route my call through to the store itself. I heard it rung once and then the call was cancelled! With everything going on getting 'things' done at the new house I finally got time to make another call to to try and speak to anyone at the local store but, if you call the local store number, it routes you through to the customer service toll-free number and you have to put up with the automated voice and the same questions as before. I then drove directly to there store and asked to speak with a manager. I explained the situation to 'the sales manager' and asked if anything could be done by Thursday (it being Tuesday) to have the tv console delivered. After checking on the soonest possible delivery (Saturday) he pulled up the order on his computer and read the written documentation concerning the delivery debacle and said to me 'it looks like five people were involved' and that no one knew what the other was doing! After talking to HIS manager I was told she would call me back after her 'lunch' within the hour. Ninety minutes later I got to play 20-questions again and finally speak with the 'big boss' at the store. She said there was nothing to be done as delivery comes out of Tampa and is already per-set through Friday! Arrangements were made for the Saturday delivery and it did, indeed, come out okay within the specified time frame. If someone is considering purchasing furniture from Ashley Homestores - think long & hard about doing so because their customer service (and policies) following the sale truly suck! One need to rely on positive follow-up after the sale and their company is truly lacking in that area!

We worked with Derek on Memorial Day service was excellent. The next day we went back and bought another loveseat. Recliner from Derek. Excellent salesman to work with really enjoyed him.

We found exactly what we were looking for and our salesman Caesar Garcia was knowledgeable, professional and an all around good guy.

Really great selection of bedroom and dining room furniture and mattresses. Jerry our sales person was great and totally not pushy. I had gone in knowing exactly what I was looking for. Memorial Day sales really good and I saved a lot of money.

Ethan was very helpful and was pleasant working with. Looking forward to receiving our new furniture!

We bought a couch and loveseat from Ashley and paid for the extra warranty.. After about 8 months we noticed the material was starting to roll and get little balls.. We went to Ashley and of course they sent us to the corporate where we sent pictures and they refused to warranty the fabric. So buyer beware their items are second class and don’t get screwed and buy the extra warranty because they absolutely won’t stand behind their product…

Salesman was knowledgeable and pleasant.

The staff is always welcoming and allows you the time you need to browse without any pressure.

Cesar was our sales representative and he was great! Very knowledgeable and personable. He is the reason we bought a couch!

Very beautiful store, friendly staff, & options for every style.

Pleased with the service. It was easy to order and the delivery was prompt and efficient. I love my stool

Great salesman some interesting unusual pieces we found

Cesar was a great sales associate

We had a wonderful experience working with Ashley Berry. She was very sweet, professional and kind person in helping us find our furniture. We recognize her for her hard work. Ashley furniture is a good to store. Many options for every part of your home.

Aileen was our sales representative and she was so amazing. From the second we walked in the door she had our backs and she found the perfect furniture that suited our needs. We couldn’t be happier with our new furniture or the great service that Aileen provided. We can’t say enough good things about Ashley Furniture or the great service that they provide. Thank you Aileen you’re the best.

Not impressed on first visit. Second visit we found a great salesperson and bought.

My experiment was fantastic,’professional and extremely helpful!!’ I met Alex over the phone asking questions about furniture I needed on a deadline date, moving to Ocala and in need of furniture had been a hassle . One week later I show up and picked everything I needed and Alex along with the sales manager assured me my furniture would arrive on the date they said it would, I didn’t believe nor trusted as in the past I was left waiting for two months with constant delays from another major furniture store ( Not Ashley ) after spending a crap full of money was really on delivery!! When picking the bed my wife picked out I wanted to be sure it was the correct one, I needed Alex to lay one the bed and move around to see if it was true that I would not feel my wife get on or off the bed, well he went the extra mile and did that also ( I can tell he knew I was crazy but he’s right ) I told them that bedroom and furniture better be there !!! The manager calmly said yes it will and proceeded to help me with financing. The furniture arrived!! I was called two days before, the day before along with constant update till it got to my door, delivery team was pros, installed everything where I needed it and left. You get a call later from Ashley to see how it went and that’s about it. Thank you alex and team, sales manager and very sorry for being a pain. Price was well spend on good furniture!!

Had a good experience in store, but furniture we picked out would not fit in our space

Very helpful and knowledgeable. Ethan was great.

Went in just browsing, but Aileen was so helpful and knowledgeable, we ended up walking out with the bed of our dreams. Great service, can't wait to go back for my kitchen stools.

Needed to add a dresser to existing bedroom suite. They found it right away and being delivered quickly.

Hailey was great on meeting our needs. I wouldn't hesitate to have her assist in the future. We purchased a dining set and night stand.

After my 3rd time of purchasing here I can no longer recommend shopping here again. A year ago I purchased my livingroom set. Spent $3500. The entire time we discussed a 2-3yr no interest plan. I opted for a 2yr plan. It was a very long ordeal of picking out the right one and making the final selection and confirming the modular sectional was ordered with the correct pieces on the final paperwork. Fast forward a year and I’m seeing an $800 interest charge!!! My rep had incorrectly placed me on a 12 month. I owed $1200 and now it’s $2000. Synchrony said they have had this happen many times but they can’t change it the company I bought it from would have to help. They would allow me to pay it off with no interest within my statement. I’ve been bounced around through Ashley between store and corporate office and no one ever calls me back. I do. Even with a case number to their finance department which must be some top secret lair as I can never talk to them. And now after 3 weeks I’m being told they could never doing anything. Mind you I called them to find this out. Waited the 72hrs they preached and called the day after and was told this. Watch your receipts and be careful of online statements. I know synchrony charges 1.99 for paper statements but in this case it would have been worth that extra fee. If they make a mistake your on your own

Aileen, our sales lady was wonderful to work with

Easy to get around show room. Salesmen was following me around but I didn't want him to, so I told him I wanted to look on my own and he backed off. I did find what I wanted. Price was high but I got exactly what I wanted.

The review below was written a few days ago. Since then Ashley has apologized and reached out to make things right. They gave me a special email address & told me what to write in the subject line. I do believe that people made mistakes, but I am going to give Ashley furniture the chance to make things right. Hopefully my next review will have 5 stars. STAY FROM UNORGANIZED ASHLEY! My story is simple and ridiculous. I ordered $7500 worth of furniture and that arrived okay. I just had to clean all the dirt of the side of the sofa with a steam cleaner. After that I ordered 4 Kitchen Stools online. Gave them my credit card and the delivery was set. The day before delivery the order was cancelled with no reason why. I called customer service who gave me a ticket number. They said they would call in 24 hours and never did. So I called the salesmen that I bought the $7,500 worth of furniture. Wanted to order them and then asked for free delivery and setup for everything I went through. He text me back, I could never do that I'll get fired...Then a manager emailed me. We had emails going back and forth what seemed to be an hour. Then I told him to just call me and he never did. I have 2.5 hours spent on ordering kitchen stools and don't have them and can't go through the process again. I still want the bar stools, but can't waste anymore time with them. They had all my info, I tried several times to order them and I simply just gave up. I think because it was a small order, no one cared!! I own a company and if I treated a past good customer no matter how big or small the order was and was treated like Ashley treated me, I would be out of business.

The sales associate (Stephen) was very courteous and went above and beyond to help us find what we needed.

Overpriced and delivery sucks customer service sucks

Sometimes you get a good deal.

My husband and I are very happy with our experience with Ashley Furniture, Derek was so nice and helpful throughout the entire process! Definitely will be using them for any future needs.

I came into browse and was greeted by a salesperson named Aileen. I told her I was just there to browse and wanted to be left alone and she continued to hound me until I finally had to leave the store.

My husband and I came into the Ashley store not really knowing what we were going to get. When we first stepped in the store, we were greeted by salesman Stephen who guided us through the whole process of purchasing new furniture for our new home. He explained everything to us in detail to help us make the best decision. Thank you again Stephen for allowing us to make our own decision in this purchase. We were so pleased and can't wait until everything is delivered to our new home!!!

We worked with Caesar which was very helpful.Nice young man to deal with .We give him 5 stars in 1-5 ..

my experience was very good.l got the best seller.very sweet and profesional.

Great selections

Customer service was incredible. Got helped right away with ordering an electric recliner in store, and they had fast hassle free delivery available.

My shopping experience at Ashley furniture was very favorable. My salesman, Jesus, greeted me with a smile and listened intently while I explained my needs. He was very knowledgeable and respectful. I went in for a sofa bed and came out with that and a dining set that I had been looking for forever! Ashley has a great selection of furniture and prices. I will return there for any future purchase.

Our sales rep was wonderful. I do think the delivery charge of $199.99 is very excessive for only one piece of furniture, a bedroom dresser.

Love Ashley products! Customer service was great.

Steve was very helpful and kind to work with.

We had a fantastic experience shopping for furniture thanks to George at the Wind Gap location! He was incredibly kind, helpful, and patient throughout the entire process—even as we navigated the showroom with our energetic toddler. George took the time to understand what we were looking for and helped us find the best possible deal on the pieces we loved. His professionalism and genuine care made the whole experience smooth and enjoyable. Thank you, George, for going above and beyond!

I ordered a table and 4 chairs. They communicated with me about delivery time. Table and chairs were in perfect condition.

Was nice that I had the store associate Reese personal phone number because when you call the Ashley store local phone number it goes to a call center and they could not transfer my call. The store associate Reese was very nice, made my order pain free and without me going to the store. Also delivered my chairs quickly. I will purchase from Reese and the Ashley store again.

Are salesman Ethan was a big help. He is an asset to your business.

(Translated by Google) Very good (Original) Muy bueno

Nice selection of furniture to meet most of my needs and my sales rep was very sweet and patient with my four hours of picking out thirty pieces or so to furnish my new home in Florida. There was a disappointing error in pricing of the entire package in which they applied a discount twice, so it came as a $1200 surprise, but the sales manager Travis worked to do what he could to mitigate the damage. But, still a bit of a disappointment at the end of a four hour shopping spree. Overall I would say the experience was positive and I would return for future purchases...

Outstanding service and support from Derek. Didn’t upsell me but I wound up spending a little more than I expected but am confident it was a fair price for much better furniture than I would have bought without his guidance. Totally satisfied and would recommend.

We had a great experience. Our sales professional helped us find the perfect loveseat! The delivery crew was fast. In and out in less than 30 minutes.

Was very please with the service at Ashley furniture store, very customer friendly Stephen S. was great. Besides selling us furniture, he and very sweet lady I dont remember her name helped my husband fix his walker. I want to thank you both for being so kind.

Hailey was the person who took care of us when we entered the store took us right where we needed to be. Thoroughly knowledgeable of everything that we asked and that I'm buying a new sofa thanks to her. Bill Heck

Salwa wS very professional and polite shwed me ta tables and said goodbyr

The staff at the Ocala store have been a great help and we love our furniture! The delivery process is a bit of a headache due to 3rd party company that does not know what they are doing and may have missing parts! (Who forgets the hardware to assemble furniture!???) But the Ashley staff does their best to fix everything and make things right!

Quick and easy.

The experience I had at Ashley was great. Ethan knew exactly where the furniture I was looking for was located in the store. When I made my decision I went back to store and asked for him. The whole experience was great. Delivery was also very smooth. I will definitely return when I am in the market for furniture.

Would like to thank salesman Derek for providing excellent customer service. Patient helping us to select furniture.

Bought my office desk here to match the bedroom and dining room sets that we already have. Derek was very nice and very patient and gave us a great price.

I recently went to Ashley Furniture to purchase a bedroom set and new mattress for my elderly mother. Unfortunately, this experience has been incredibly disappointing. When the delivery team finally arrived, key parts for the bed were missing. They told my mother they would return in a couple of days to complete the setup—but they never came back. What’s worse is that no one from Ashley followed up. I had to call multiple times, and it became clear that no one really seemed to care that an elderly woman was left without a proper place to sleep. When I asked for the missing parts to be sent overnight due to the urgency of the situation, I was told they couldn’t do that. Now, my mom is stuck sleeping on a couch until April 3, 2025—nearly two weeks after the initial delivery. For a brand name like Ashley, I expected much better service and communication. This situation is not only unacceptable, it’s deeply disappointing.

Great customer service

Tina great help because she knows her products and pleasing, very helpful personality

I had a very enjoyable time picking out my dining, living room, and bedroom sets with Tina/salesperson. She was very knowledgeable on all products. Thank you Tina!

Tina was the associate that helped me with my purchase and was very knowledgeable about the brand and products. Very personable and made me feel very comfortable with my purchase.

Aileen was helpful and answered all my questions and I’m super excited to receive my furniture.

Very friendly welcome and excellent service.

Lots of furnishings but nothing that bought my eye or wrong size. Not into today's design I suppose.

This was the most enjoyable shopping experience for us in a very long time. Brittany greeted us when we entered the store and pointed out things that might fulfill our needs. We found more than we expected and at reasonable prices. We strongly recommend Ashley because of their vast selections, delivery service, and customer service.

The store had an impressive selection of furniture. I purchased a beautiful dining room set from a very helpful salesman named Raymond. After having visited several furniture stores, Ashley came through for me with price, service and selection. Although I haven’t had it delivered yet, I’m confident I will be satisfied based on my experience so far.

My mother and I were greeted immediately by a young lady named, of all names, Ashley! I was surprised to learn she has only been a part of the team for 3 weeks. Ashley Furniture, you need to keep this young lady! She was professional, friendly, helpful and very knowledgeable with assisting us in selecting a dresser/mirror combination. While we did not make the purchase, Ashley’s customer service most definitely will brings us back in to the Ocala location.

I've always had prompt professional service. My questions have always been answered & the staff is always accommodating.

Aileen was great. We are repeat customers

Stephen Steen was our salesman Great guy and hooked us up no pressure Store had great selection as well

Tina was great, answered all our questions. She gave us space to look around and just checked on us now and then. Very friendly and low pressure.

This store should be closed down!! It is run by incompetent managers and sales people!!! I have never experienced anything like I have with this place before Let me save you some trouble and advise you to go anywhere but this place!!!!

Quick to take you money but not so quick to deliver your product. Been over 30 days so far. Waiting on one piece so they won’t deliver the rest until it’s all ready to go….. Won’t be ordering from Ashely again 🤦‍♂️

Very helpful and courteous.

Delivery team was good. Some items delivered had to be returned due to scratches on legs of chairs ( 3 out of 5) and a hole in upholstery of one chair. Inconvenient but all issues were resolved.

Great customer service. Tina was great. Highly recommend

Our sales rep, Cesar was wonderful to work with.

Yesterday I purchased furniture from Ashley Furniture in Ocala. Our salesman named Jerry C. was excellent. Professional friendly knowledgeable and efficient. Extremely satisfed. Very enjoyable experience.

The store was clean, well spaced, and had a variety of price points to choose from. We had been to 3 other furniture stores. We were in to buy a loveseat. Cesar was very knowledgeable, and informed us of all fabric choices for the one we were interested in. He explained the delivery options along with the pros and cons of each option. We will receive our item March 4th.

Great experience, Derek was very professional and knowledgeable.

Tina, saleslady, was very knowledgeable and helpful.

Reece was very helpful. I had called this morning and Eric told me to text info on what I wanted added and he'd get back to me but he didn't. So I called again and Reece told care of everything I needed. Great job Reece.

Stephen

Aileen was fantastic! She was extremely helpful and made sure that we were score to redecorate our living room. She was patient and let us take our time when making such a big decision. This was a great buying experience! Highly recommend Ashley furniture!

Aileen was professional, courteous, and had plenty of knowledge - we came back just for her and managed to get everything we needed taken care of! We’ll definitely be back!

Had a fantastic time and received excellent help from Aileen who helped us find everything we needed, helped with all our questions, and made it amazing!

Jerry, our salesman was excellent. The only thing we asked for can we get it by March 1?

Steve was fantastic! Low pressure, attentive, pleasant and helpful. We will typically leave a store if we feel pestered (or conversely, ignored), but we were able to take our time to browse and ask questions. We ended up buying bedroom and dining room furniture and it was a pleasant experience.

We were those people and showed up 30 minutes before closing. However, within 10 minutes we found our new sectional and fell in love immediately! Cesar and his co workers are easy going and pleasant to deal with. Definitely going to stick with them for any other furniture needs!!

We were helped with the nicest salesman Reese. He was SOOOO patient and knowledgeable. If I need something we will go back to Ashley's and have him help us again.

*** AS OF 2/25/25 NO ONE HAS EMAILED OR CALLED ME***One star is TOO MUCH! Less then happy after spending $6000 on a leather sectional. The right recliner had a "cut wire"- A technician came out and said it needed a motor- and now here we are....still waiting! nothing but a run around- we will NEVER use Ashley furniture again!!!

Having issues a second time, definitely not coming back, canceled order and going elsewhere. Says they're so considerate on the reviews and ignore emails. All fluff. Had issues with the first order and were trying to get us to sign off while still missing ordered furniture.

Sales person was knowledgeable and didn't press too

Ashley Store is a beautiful, well organized store. I came with solid specific ideas of what I wanted. My salesperson was friendly and knowledgeable. She and I selected what I desired very quickly. All and all it was an enjoyable and successful experience. Prices are quite reasonable. Selection is upscale yet wide ranged.

Aileen was wonderful! She helped us order our dresser and nightstands.

Aileen, was exceptional. She greeted me as soon as I walk in. She provided me with the best customer service. She was very knowledgeable and answered all of questions with professionalism, enthusiasm, and accuracy.

We had an absolutely amazing experience with Soly at the Ashley Furniture in Ocala! She went above and beyond to help us get approved for the furniture we wanted, making the entire process smooth and stress-free. Soly is, without a doubt, the best representative we’ve ever worked with—she was knowledgeable, patient, and genuinely cared about helping us find the best option. She explained everything clearly and in detail, ensuring we felt confident in our purchase. Thanks to her exceptional service, we will be recommending her to all our friends and family. If you're shopping at the Ashley Furniture in Ocala, ask for Soly—you won’t be disappointed!

Don’t buy from here. Especially don’t finance through acima. The representative didn’t share whole the truth and cost us 1000$ extra

Spent a good amount of money on furniture only to have it delivered is damaged still trying to get our coffee table replaced they sent a used, returned damage table and tried to pass it off as new

Worked with Jesus and he was very helpful. Pleasantly surprised that delivery is in one week.

Update: lowered to 1 due to lack of communication and "trying to make things right". I am not a satisfied customer the response on here was just for show. They don't care. Just a heads up if youre looking to purchase here; don't! Positive: they leave you alone to shop and don't jump down your throat Negative: first order they didn't have all parts of our order Second order supposedly got damaged before our stop Why are we paying a minimum of 100$ shipping and handling for it to be damaged in transport? Yall should have these things on hand. Just disappointing and frustrating we were prepared on our end and overpay for these products and services and this happens twice.

Aileen helped us find the perfect recliner for us and the baby coming.

Tina did agreat job helping us with our decision making. Highly recommend Ashley furniture.

I worked with Ethan Mault in Ocala on a purchase. He was very nice, great customer service and we had an easy and speedy transaction.

Jerry was so helpful-showed me things I was looking for-I had only gone in for a kitchen set but because of his knowledge and helpfulness when I asked about a few other things he was able to show me items that will work perfectly in my new villa-never pushy -let me make my own decisions-he is a huge asset to your staff-I will recommend him to anyone I know who is looking for new furniture!

Jerry….my salesman was courteous, informative, and very professional. I will purchase ore items in the near future.

Service was five star in the store and with delivery. I highly recommend Ashley for your furniture needs.

Ethan was very helpful & knowledgeable on our visit to the Ocala store.

We have shopped at Ashley Furniture in Ocala twice now and the experience has been great! The staff were helpful, but not intrusive. We bought several items for our house. Would highly recommend this store!

I see I am not the first person to sing the praises of sales rep Aileen on here. That is no surprise as she is absolutely phenomenal. We appreciated how carefully she listened to our needs and her extensive knowledge of the items sold at Ashley. The only reason we did not buy from her is because Ashley didn't sell the exact feature we were looking for but when we return for the next piece of furniture we need, we are going to ask specifically for her. Thank you, Aileen!

Visited your Ocala location. Had an amazing experience with Aileen. She was super helpful and understood our vision and needs. We will definitely return.

Great help!

Ethan was very helpful, welcoming and a good listener. Thanks Ethan!

Ocala is an excellent store. Jerry our sales rep spent an endless amount of time with us coordinating many room selections! The store has a great selection in furniture! I would highly recommend!!

Wonderful customer service. Our salesman Jesus H. was knowledgeable and attentive. The store had so many choices and Jesus helped us pull together a beautiful living room.

Was good until they wanted to charge 50 dollars to have it sent to the store for pick up. Canceled my order

I was approached by Aaron at the Ocala Ashley's Home store. From the moment I walked in, I felt comfortable with his product knowledge and the respect to let me look around before diving into selling. I was never pushed into anything which most people don't like. He held my purchase in his tablet so I could visit a competitor for other pieces that Ashley didn't have the colors I was looking for. I did, however, purchase most of my furniture from Ashley and only a couple small pieces elsewhere. Thank you Aaron!! You were amazing.

The chair I was told was in stock was not in the store when I had to go in to pay for it in person. After speaking to the salesperson I had spoken to on the phone, I paid for the chair and set up delivery for Friday. Before I left the store, the same salesperson told me thar delivery would not be until the following Wednesday. Also, for $49 the chair would come in a box and dropped off at my door. If I wanted the box opened and the chair brought inside my home, it would cost an additional $40!!!! What a racket!!

Aileen was Very helpful. Polite. Knowledgeable. Easy.

Just bought a dining set and had a great experience with Aileen Cruz! She made everything super simple and easy. Aileen was really helpful and friendly, and she helped us find exactly what we needed. If you're looking for furniture, definitely ask for her!

I recently purchased a dining set and had the pleasure of working with Aileen Cruz. She made the entire process simple and easy, guiding us through our options and ensuring we found the perfect fit for our home. Her friendly demeanor and expertise made the experience enjoyable. Highly recommend Aileen for anyone looking to buy furniture!

Tina Robinson was professional friendly and courteous. She easily navigated Ashley's seemingly overcomplicated and convoluted system and provide me with the solution to my unusual needs. Great job!

Hailey made my experience at Ashley a very positive and pleasant experience. Hailey went above and beyond all expectations of a sales associate. She is pleasant, not pushy, and very knowledgeable on all of Ashley’s products. Thank you Hailey!

Tina was so helpful in helping me find a new sectional for my family room! She’s the best

Great showroom, Cesar was a great salesman, reasonable prices. We really like the store.

Great sales people, very knowledgeable, not pushy. Helped get me the best prices

Ethan was very helpful and pleasant.

Very clean and organized store. We have purchased Ashley products for over 10 years and love them. Great help without pressure selling.

Great experience! Thanks!

Tina was helpful and patience in selecting a mattress and dining set. No pressure in this purchase and would recommend to anyone!!!

Had a great experience buying my couch Aileen was great and extremely helpful and I will be back for my bed.

Aileen and Soly are amazing highly recommend

Excellent attention, I loved It. Well informed imployees, mainly Jesús y Soly.

Prompt courteous service. Highly recommend!

Your manager Travis is rude and incompetent! We bought a bed in November and to this day the bed is still missing the supporting slats and sitting on the ground in our house. He instead of trying to resolve the issue is insisting that it is our fault because on their FOURTH ATTEMPT we were not home when I told him we couldn't be home for that delivery! Unbelievable AS PER USUAL ASHLEY'S POSTED A RESPONSE BUT NEVER RESPONDED TO OUR EMAIL FOR ANY RESOLUTION

I'm still waiting on furniture to be delivered even after I spoke to a representative to confirm. They have computers in the store that checks to see if items are in stock. So to my knowledge when I'm suppose to receive the furniture, the mattress is on back order. What's the point of checking. Then they push out another delivery time and date and was confirmed by a representative in a whole other country. Then I received an email saying to confirm the date and time AGAIN. And like most people I work and could not answer the phone. So now the mattress is still delayed. People don't like sleeping on couches when they spent money on furniture to sleep on. Super disappointed and do not recommend

Aileen took great care of us. We usually have issues deciding and she was very patient with us. I come here every year for my furniture needs.

We were extremely pleased with our sales person, Salwa, who, being relatively new, was an excellent representative of the the store. It was obvious that when she needed an answer she got it. She clearly had our best interest in our needs and was very successful in supporting us. It worked out well and couldn’t have asked for a better sales person.

Very helpful and attentive to my needs for furniture

We purchased a bedroom set from Ethan. Our experience with Ethan was wonderful. No pressure and was very knowledgeable. I would recommend dealing with Ethan if you stop by Ashley furniture

Aileen was an excellent person all around in helping with our furniture shopping experience. Not pushy or hovering over us while shopping. Gave us room to look and wanted us to make the right decision. Would recommend her.

Ethan was very helpful answering our questions and explaining the delivery options. Fast and quality customer service. Thank you.

Very good , very friendly and helpful choosing the right furniture for me.

Jerry was so helpful, let us shop and checked on us periodically.No pressure we bought a sectional and 2 end tables . Hope the delivery process and furniture are as great as the buying experience. Will let you know

Aileen was awesome!!!!

Nice selection! Friendly employees! Will go back when the need arises. Thank you!

Quality furniture and professional sales help via Aileen. Patient and helpful - guided us through furnishings and entire home. A plus! Thanks ! Tim.

I was greeted at the door by the sales rep but wanted to just look around the store. I had seen a dining room set on the website but wanted to see it on display. After deciding I wanted the set I found the gentleman that initially greeted me and made the purchase. Everything went well through the purchase and was done without any problems. Now I am just waiting for delivery. So far so good!

I love this store. I purchased this sectional at an INCREDIBLE price. I'm looking forward to purchasing tv stand w/fireplace and my adjustable base for my bedroom soon. Super Excited!!! Grateful-#1 Ashley

Aileen was amazing! Patient and very informative. Thank you!

The customer service representative Sa Phire Has been really helpful. I’m more than one occasion to make it a smooth transaction and delivery. OK

The worst purchasing experience I have experienced. Ordered multiple pieces of furniture on Dec 7th. We were told everything was in stock except 3 pillows which were on backorder and didn't have a delivery date. Everything else was supposed to be delivered Dec 26th. We get a call on the 21st to tell us nothing is in stock except the bed. So I cancelled everything else and kept the bed for delivery on the 26th. I called on the 24th to verify the delivery. We received nothing so I cancelled everything except the pillows which showed up 2 days after ordering! Over 2 hours of hold time, no apologies. This company has no idea what they have in stock and logistics and communication is terrible. They are happy to just take your money and take 10 days to return it. Edit: I tried to give them one more chance by offering to pick up the bed from their local warehouse since we really liked that one. They hung up on me.

We ordered a bed in November. It was delivered on November 23rd without the center slat support and the brackets. They literally left the bed sitting on the ground in our bedroom . It literally is one month later and they have come out FOUR TIMES and still have NOT brought the missing part . We finally told them to come for the bed since they cannot put it together and they have stated that all sales are final. So we are here left with the bed frame sitting on the ground THAT THEY NEVER ASSEMBLED and of course we spoke to customer service and we have walked into the store multiple times and spoke to Travis the manager and STILL NO RESOLUTION. I DEFINITELY DO NOT RECOMMEND THIS STORE!

While the store is fine, the customer service and communication from the factory/warehouse is abysmal. My wife and I ordered a bedroom set for delivery on a Saturday so we cleared out our existing furniture to be ready only to get a partial delivery with no warning. We now have 5 boxes in our master bedroom as we wait on one piece to my bed that we are now being told that they can not get for another week. When calling customer service to try to get any information we were hung up on by the automated system multiple times and when we finally did receive a real person to talk to they could only email the store for us. The only way that we received any good communication was to go back to the store and walk to talk to the representative at the desk. While the furniture is nice I would not order from this store unless you are ok with getting the run around for multiple weeks after they tell you your order will be delivered. Update: Even after everything has been delivered there are still pieces missing and we have to wait another 2 weeks for some hardware. My recommendation is to not deal with this place at all. The showroom can’t/wont help you with anything and the customer service line is a web of automation that just try’s to get you to give up and deal with your situation.

Beautiful location, everyone is suoer professional and my sales person Jesus was very knowledgeable, and understoodmy needs. The Acima rep Soly was very informative and professional, suoer sweet and kind. Definitely recommended to come here. The delivery is a bit of a mess but totally worth it.

Aileen and Aaron were very pleasant and knowledgeable about mattresses and bases. Would highly recommend.

Excellent service, I highly recommend Aileen, very helpful and above all very professional in helping us

Just purchased a large apartment size worth of furniture from Reece. He was professional and helpful, he worked with me for days ensuring we got what we needed and received the best deal available! Thanks Reece

We want to express our gratitude to Ms. Hailey Weatherford and Ms. Aileen Cruz Mulero at Ashley Furniture for their exceptional customer service. Hailey assisted us with purchasing our recliner set and the original dining set. The recliners were delivered yesterday, and the dining set was initially scheduled for delivery on the 31st. Since my wife wanted an earlier delivery date, we visited the store today. As Hailey was off, Ms. Aileen assisted us in finding a new dining set with an earlier delivery option. During the process, my wife found the perfect set, and Aileen went above and beyond to make the switch happen seamlessly. Both Hailey and Aileen provided outstanding service, going the extra mile to ensure we were satisfied. Kudos to both of them! Ashley Furniture Corporation should absolutely recognize their dedication with a well-deserved raise.

Great store, with well laid out classy furniture. Found a nice small dining table set, thanks to Ailene's help. She was wonderful to work with and got me the best deal available. Highly recommend.

Ashley is the place to go when you need home furniture. Aileen was very honest, informative, and helpful. We walked out with an investment we will be sleeping soundly on!

Aileen - was very accomodating, personal and was a joy to work with.

Great price on sets giant showroom a must for getting ideas

Awsome sales person

Jerry Crawford our salesman was so helpful. My husband and I came in to buy a couch and a bed and a mattress. He answered all our questions, gave us ideas. He was very pleasant. We would work with him again.

Tina was knowledgeable, patient and very helpful.

Aileen helped us purchase our desks she was amazing and very nice

Bought cash a bedroom set and a desk for our den. The delivery men were independent. I started inspecting the furniture as they are setting it up and immediately noticed these rust stains on the desk, that was brand new fresh out of the box. I mentioned this to the delivery guy and he tells me oh it will come off. So I rub my finger on one of the stains and it’s not coming off. He asked me to try a disinfectant wipe so I tried that. This stuff is stained on. I stated that this is brand new there should be nothing wrong with it. There’s also a hole in one of the welded corners pictured. The delivery guy assemble my the seat took his own photos and called and spoke to someone from Ashley furniture. He told me that they have to send a technician out to evaluate if they are going to exchange it. Later that day I moved the desk and some kind of soot started coming out of the bottoms of the legs, also pictured. This furniture if absolute junk.

I confidently set out to purchase a twin mattress set at Ashley's Home Store. Upon arrival, I was warmly greeted by a knowledgeable salesperson who expertly guided me through a selection of their mattresses. I made my decision and purchased a set, leaving the store not just satisfied, but truly pleased with my choice. Thanks, Ashley!

Nice knowledgeable salesman

Sales person was very helpful very knowledgeable about his furniture!

I must say, your furniture is lovely, but it’s people who make the difference! Tina was my sales associate. She was patient kind and extremely helpful. I never felt rushed or pressured. She gave me undivided attention and care. Good job, Ashley.!!!!

Haley was awesome. Great service and prices were great. Can’t wait until my new furniture arrives on Dec 12🤗

Very good service and the best prices too

Aileen is awesome! Very friendly and knowledgeable!

Blown away with the discount we got on beautiful furniture and to top it off they delivered it, carried it to our room (up 16 stairs) and put it all together for us!!! 10/10 recommend!!!

Cesar our sales rep was incredible. He is very patient and very knowledgeable. We truly appreciated his service level. We would highly recommend Cesar to any of our friends.

Ceasar was very tentative with keeping us informed with information and any discounts that were going on.

Highly recommend shopping with Aileen she was able to answer all my questions and make sure me and my husband got exactly what we needed for our bedroom upgrade. It was definitely time for a new mattress and bedroom set and I am so happy she was there to show us all the amazing features the mattresses had. We’ll be back for the living room upgrade soon ☺️

Aileen was knowledgeable and friendly.

Ask for Ethan. Very knowledgeable, easy no pressure kinda guy, negotiated for us and highly recommend. Sales Manager Stephen also gets high recommendation. Sale made.

Aaron was fabulous!!!!!!!!!!

Excellent customer service! Was making a purchase over the phone from one state needing it delivered in another state. Very satisfied

I was shopping online and could not get a good date for Christmas present. I called Ashley furniture in Ocala and Haley took care of what I needed in minutes. Truly wonderful experience!

Since I already knew what the dining room chairs look like that I wanted to purchase, I spoke to a sales rep there named Haley. She confirmed that I could order them over the phone which I did. She made the process quick and easy and was very responsive to all my questions. I would shop at Ashley again.

Aileen was extremely friendly, knowledgeable, and helpful in assisting with our search for a living room set! Highly recommend asking for her if you stop by!

Living in The Villages, it’s easy to stay close by instead of getting out of “the bubble” for furniture shopping. I’m so glad I traveled to Ocala to the Ashley store. I found exactly what I needed and had an easy purchase with my knowledgeable, patient and thorough sales person, Reese. I’ll be back and will recommend Ashley.

Bad customer service, nothink solver your problem and customer service associate told to me any bullshit...that was cleary a lie! Please, if you have option don't spend your money at this store! Go to City Furniture or any other store! Ashley Ocala- Florida Rate ZERO! BAD STORE EVER

Got a new bedroom set and office desk along with the living room set. See Jerry in Ocala, great guy. Will give an update after it arrives and is set up. Along with pictures I I can remember lol.

Thank you to the sales rep for assisting us with our purchase. I thank you so much for your patience and answering our questions. Your professionalism and knowledge helped assist me family and I with making the purchase.

Aileen was amazing...

Derek was awesome. Low pressure but extremely helpful and we ended up buying from him!!! 🙂

I am from Gainesville and began shopping for furniture in September 2024. This Ocala Ashley's location has a larger selection, no-pressure sale staff who are professional, attentive, and compassionate about customer service. Reece White was my salesman and showed me all the furniture selections I wanted to see and gave me his unsolicited feedback. This Ashley's selection is second to none and had everything I was curious about. Reece's low pressure and attentiveness allowed me to walk out without any pressure to return months later. I was frank and told him only to contact about sales. Reece did just that and kept in contact about upcoming sales, and when the best time to order, because of high shipping times. This past Saturday, November 16, 2024, I finally decided to make my final purchase decision. Reece gave me the time I needed to make a confident decision. Overall, he gave me a phenomenal deal that I, at first couldn't believe, and was irresistible. I strongly recommend this specific location for its dedication, attentive, and professional staff. I have made one of the best investments all thanks to Reece at Ashley's in Ocala. Every Ashley's needs a Reece!

Aileen was very good, professional and really knew what she was doing. Great customer service. I found the mattress I needed in my budget. Good job! Aileen I'll be back.

Salwa was wonderful to work with ! Very professional and very accommodating! Would definitely recommend her in the future.

Aileen super helpful and not pressing me

Great customer service!

Hayley was fantastic, she wasnt pushy but at the same time let us know she was close by if we needed her. She was knowledgeable and throughly answered our questions.

Aileen and Soly were amazing and professional. Love their energy. They are definitely a great duo.

While I didn’t purchase from the Ocala store, I went with a friend for her purchase. I was extremely impressed with Julia Hart. She was very professional, helpful and knowledgeable. She was able to answer my friend’s questions and made the purchase smooth. I highly recommend Julia for any purchases. (I did purchase from Ashley in Oklahoma Coty and wish Julia would have been my sales person there!)

Derek is very professional and caring. I did not feel rushed in any way. I asked questions and He took his time to explain. He is beyond a 5 🌟 star. Thank you kindly!

All good

Great customer service.Aileen

Derek was super helpful, informative, and patient

The recent visit by my wife and myself with this Ashley store in Ocala was outstanding! We were extremely impressed with the selection of furniture that we were looking for. They had a great selection of outdoor patio furniture and our sales associate Ethan M was also outstanding! He was very positive, friendly, knowledgeable and most of all he was not high-pressure. We were able to find a perfect match for what we were looking for on our outdoor patio, and he was even able to improve on the already reasonable pricing with some outstanding discounts. We look forward to our delivery of this furniture next week, and would highly recommend this store and our sales associate Ethan M if you happen to be in the market for furniture.

Aileen was fantastic, helpful, and patient!

Had a great shopping experience with Raymond. Very knowledgeable and detailed. Good inventory on hand and great customer service, all with free delivery.

Excellent

Nice - Reece assisted us in selecting our new furniture - he was pleasant and helpful. We highly recommend this location.

Julie with Ashley and Soly with Acima was very patient and very kind . I'm looking forward to my Only thing was the delivery date was scheduled for almost 2 weeks out. I know that wasn't there fault. Overall experience was a 10 ⭐ but I can only rate 5. Thanks ladies

I came in looking for a couch and Aileen was very helpful and was able to answer all my questions. She provided great info and was very sweet and patient. I’m happy I came to Ashley. Amazing customer service!

Aileen was amazing!

From the moment I came in I was assisted by Aileen. She listened to what I was looking for in my home and guided me to all my different options. She answered all my questions concerning quality and durability and what we need. She gave me a pleasant experience here today. As well as a Soly she came in and they both made this experience very easy and enjoyable.

Aileen and Soly. Provided me with a great experience, was very patient and knowledgeable. Thank you for being a part of this journey with me, om making my house a home. Will definitely refer my freinds and family here!

Customer service was great!

Always a joy to work with Aileen!! She makes the experience smooth, easy and with no pressure. Always willing to go the extra mile!

Aileen was awesome!

Aileen is so organized and very courteous she is very patient and made sure that we saw everything that we were looking for.

Aileen was very professional and kind. Took her time to explain things.

Aileen and Jerry were awesome! Helpful, knowledgeable, and friendly.

Wonderful. Aileen was superb.

We had a delightful time working with Aileen Mulero. You should ask for her when you arrive at Ashley. We bought a sectional for a great price and it was delivered in perfect condition on the scheduled date. This won’t be the last time that we buy furniture here. Thanks Aileen!

Aileen Mulero is the bomb!

Aileen was wonderful to work with!!! Thank you so much!!!! 😊

Great service, amazing selections , staff & Ethan were great in helping to assist with our purchase.

Great help from Aileen!

Julia was wonderful. Smart, smart, respectful and very knowledgeable about the furniture. If she couldn't ask a question she explained that she'd only been there for 3 months and was just learning each different piece of furniture or actually it was with the bedding. She told me she would get somebody else and I said no that that was fine I was just asking a question. So I will also add that she was very honest and it came across in her presentations of the different furniture. We ended up buying two recliner chairs from her and possibly maybe back for other furniture we liked. We will always ask for Julia. She also gave me her cell phone number that I could contact her if there was any problems at all. I would keep that girl!

Aileen very professional, easy to work with with no pressure

We founded what we need for our new home, Tina was wonderful ,she is a nice, and patient let us decided what we like and need.

The store is nice and well lit and it was inviting. We just stopped in to look and stumbled upon the perfect couch. Our sales agent Julia was attentive and knowledgeable. We had some difficulty finding my Ashley account and we're unsuccessful but didn't affect our purchase. Not our first or even second purchase from Ashley and will be back again.

Very professionals

All was great

Always have a good experience at Ashley’s. Mike our sales professional was helpful with our needs and with his product knowledge it made shopping a more enjoyable experience.

Excellent showroom with top-notch lighting. Helpful salespeople, not pushy. Found what we needed. Five-year warranty is pricy. Will update when our furniture arrives.

Very clean, staff was super friendly, quality products and free delivery!

Worst customer service ever. It took 5 deliveries of the same piece of furniture for our sectional to be correct. They’re all friendly and want to help you at this store but once you have problems with a piece of furniture that was delivered to you they want nothing to do with you. You have to deal with corporate and that’s a complete nightmare. Do yourself a favor and shop any other furniture store even if you have to pay more money!!!!

Salesman were great!!! Ended up buying a bedroom suit for my guestroom

Exquisite service with Aileen. She greeted us, left us to do our own search. Came up to us the perfect amount of times. Aileen is knowledgeable in her work and is passionate about curating a special experience. She is genuine and we love that.

Aileen was extremely helpful and made the process of buying a couch easy and delightful.

Purchased furniture in June 2024 with a delivery date early October. Ashley canceled their delivery 3 times and on the last delivery told us they only had half of our order in stock. Hence the low rating.

Great price and experience . Professional and easy to work with and knew the product plus the warranty.

Aileen was very friendly

Aileen provided efficient and friendly service. It was a pleasure.

Worst experience ever. I bought outdoor furniture and paid for their premium delivery. The set came with no legs. It's been close to 3 weeks now and still no legs. The store manager, Travis, is totally useless. There is absolutely no communication between the technicians, promises broken, and still no legs. I'm beyond disappointed and wish they would take their crap back!

I am very impressed with the purchases from Ashley and the staff was so very helpful

I was not really looking for anything in particular when I walked in. The lamp I purchased was on markdown. Looks great in my bedroom.

Great experience with Julia, everything was ordered correctly and the furniture looked great. Would definitely recommend asking for Julia Heart!

Good experience got what we needed.

First time at Ocala Ashley. Friendly, helpful. However, upon delivery the diningroom set was wrong item and delivery driver refused to put it back on the truck. (He had only unloaded 1 chair so far). I called the store and Saphire admitted it was an error at their end and would be handled. I called the salesman (Stephen Steen) and he said the driver should not have done that. That was Oct. 12 and here we are in November still waiting. Drew and Danielle Blake

Aileen was great helping us pick out our new living room set

Ashley‘s stores I can’t begin to tell you how great their service is and their delivering on time awesome place great experience.

I was very disappointed by the delivery and the follow up for my order. I had delivery confirmation of bar stools , sofa and ottoman. Only the stools and ottoman shows up . Then it took two plus weeks to get sofa.I had called our store to see if I could change my barstools. I bought them over the phone but because I went through the stores system and not online Ashley would not return. I had to wait 5 days for an answer from corporate. The couch finally came not perfect as the staples were very evident on side and flaw on one cushion. I flipped over the cushion and didn’t want to deal with corporate BS again and kept the couch. Will never purchase from Ashley ever again!

I'm an Ashley customer and I like what Ashley has product wise. I wish I could say the same for the sales person that took my order. When I came into your Ocala store I was looking for a certain sofa that I saw online and the young man looked it up and told me that sofa was not in the store or in stock. I asked him what should I do because I really wanted that sofa he told me maybe I should go to another store. I was surprised that he didn't care if I got a sofa or not. I told the young man I have been an Ashley customer for years and was never told to go to another store. I told him to lose attitude and maybe we could work on finding me another sofa. He immediately changed his attitude towards me. I almost went to the manager about how I was treated. I excuse his behavior because I am bigger than that. That day I brought several pieces of furniture. I also let him know before I left to not to judge a book before you read it. I am a African American woman who is up in age and I was surprised with attitude these young people have. No customer service skills at all.

I can’t recall my salesman’s name now, but he was fantastic! He listened, was respectful and very helpful. The delivery folks were efficient.

Salesman was “helpful “ in writing up the order, delivery was not a good experience, ordered 6 DR chairs , 4 are un level , customer service follow up was terrible, most likely will not be ordering from this store again

Great experience shopping, after visiting multiple stores we were most happy with the selection and the great service we received.

I had a sofa delivered twice with a rip in it. I had to pay for someone to be at my house for the delivery. It took 3 times before I received my new sofa. I had to argue with them to get a new one. I have been waiting to hear about any compensation for my time and expenses. So far nothing. I am very unhappy with the experience.

This place is Joke, been calling for nearly 2 weeks , Customer service here have no Customer service at all. And whe you call is an automatic system.been having issues with a brand new sofa... No answers to my cpalls emails. .. I sugest people Dont buy from this place...

Great friendly staff. Will shop there again

Great Experience and customer service from Aileen!

Aileen was excellent. Very patient with me making a decision.

Came in looking for a sleeper sofa. Was delighted to find the last day of a 20% off with free delivery sale. Aileen was terrific and helped us to find the perfect sofa.

Aileen was great to work with. Very helpful and not pushy. She showed me lots of options based on what we were looking for.

Aileen is very helpful

Aileen was amazing. Never felt as if we were being "hounded" by a sales person but she was always nearby when we had a question. She was so informative and help guide us on the best options for the space in our home. Thanks so much for getting us the couch that we will spend lots of time to relax on in our new home.

11/07/2024 *UPDATE** THINK TWICE BEFORE BUYING FROM ASHLEY We cancelled this order via phone within 24 hours of purchase because we found something we liked better, somewhere else. We were told, via phone, that it would take up to 72 hours to reflect at our bank, but we could go into the store if we would like an immediate refund. Which I did, on the morning of the 28th. At the store, I was told that the store manager “will not allow immediate refunds and it could take up to 72 hours to reflect at your bank”. Today makes 8 days since we cancelled, still don’t have our refund, and we are getting the run around from Ashley customer service. This is not our sales persons fault. I am dropping the rating because of the lack of customer service on Ashley’s end and because I was asked about my overall experience with Ashley. It’s sad that a person can go above and beyond to make a sale, yet the support system of the company they work for could drop the ball. 10/27/2024 We had never been to Ashely before and had no idea what we were in for, once we entered the store. We were immediately greeted by Aileen, who let us know about specials in the store and told us if we had any questions, to feel free to ask. We liked the fact that Aileen wasn’t pushy, and let us look at our own pace, but was available when we did have questions. We feel Aileen went above and beyond to accommodate all of our needs. We found the prices at Ashley were very reasonable, which led us to purchase our new entertainment center.

My wife Debby and I spent a lot of time in this store and comparing it to others in the Ocala area. Prices seemed very reasonable compared to some and the atmosphere was very pleasant. Kudus to our salesman, Raymond Thorne for his hands-off approach, knowledge of what mattered and professionalism in writing up our sale.

Hailey is AWESOME!! Can’t wait to get moved into our new home in a couple of weeks and have all of my Ashley furniture delivered!! Ray & Donna

Aileen was great, more than helpful

Aileen was a pleasure to do business with! Highly recommend to everyone!

Aileen....wonderful service...put me in the chair i loved right off the bat!

Sales Rep was Julia Hart. She was extremely courteous, responsive, informative, patient, knowledgeable, and we are glad she was our sales rep. We made a purchase and enjoyed our time with her. Thanks to Julia for your professionalism. Steve and Brenda McDonald

Not happy

Hailey was so sweet and awesome in assisting us with purchasing our first sectional for our first home! She wasn’t pushy and allowed us the time to measure and come back the next day to make the purchase. She was also very knowledgeable and helpful with answering questions we had on the items in the store. Would definitely recommend Hailey to others!

Aileen, thank you for being such a blessing. When we say we need great staff helping customers we are referring to people like Aileen, kind, awesome, and with lots of patience.! Great at understanding customers needs. We would definitely recommend asking for Aileen to help you meet your needs. We will must definitely be coming back!

Aileen, was very helpful. As soon as I walked in the door, she guided me to exactly what I was looking for. She presented several different possibilities for me to choose from. Ultimately I chose what I had came in for and declined the upgrades, although they were very tempting. Had I not been suffering from Bindenomic, I probably would have purchased the other options.

Aileen was very helpful very knowledgeable showed me a lot of different things very happy with the service

Love shopping at Ashley's. Aileen was so helpful!

Visited Ashley Home Store in Ocala and worked with Aileen. She helped us find the perfect table at a great price and within our budget!

Aileen was the biggest help and so patient and we adore her.

Aileen. Outstanding customer service. Patient and explained everything thoroughly.

10/10 customer service - shoutout to Aileen and Travis, they are INCREDIBLE

Aileen and Soly did an amazing job helping us out. We are so excited about our new furniture. Thank you!!!

Aileen

Aileen gafe the best shopping experience ever!

Aileen is very curtious and nice.

Soly and Tina were very helpful and knowledgeable I first bought a couch decided I did not like it came back the next day and they were very understandable and helpful and getting me something I really wanted and they provided me both with the highest level of customer satisfaction. Thank you both. I highly recommend Ashley‘s furniture please come see Tina and Soly. Sincerely Mike

Great customer service I loved the way Aileen Cruz Mulero served us and helped us with great manners get it very professional… thank you

Great experience with Aileen. She was able to get our entire home furnished at a great cost. She did an outstanding job and really made it her mission to make sure that we got everything we wanted and needed. We will most definitely be returning to Ashley’s furniture and full credit goes to Aileen.

Not impressed. Pretty much the same old same old that you see everywhere.

Ilene was knowledgeable, friendly, not pushy, efficient. 10 stars!

Update: After working with the BBB, an associate from the store, and associates from Ashley’s corporate office, they allowed an exchange on the recliner. Thank you for working with me! I would like to start by saying that my sales person Aileen was amazing. I received my furniture in multiple shipments over a few weeks, and after everything arrived, it became clear that the $1300 electric recliner wouldn’t fit in the living room. I called and was told that all sales bought in-store are final, but had I purchased the items online, I could have returned them. I explained that I didn’t want to return the item, but exchange it for something that would fit. I was given a giant “Nope” by both the store and the corporate office. So basically I just dropped $5000, and was about to spent a few grand more, just to be told they can’t help me with an exchange. That’s pretty terrible customer service. I beg any of you reading this NOT TO PURCHASE IN-STORE…only online if you have to purchase from Ashley at all. But hey, now I have a giant recliner with a warranty for sale at a heavy discount if anyone is interested. There are several other furniture options available to purchase from where my business might be appreciated, but clearly it’s not Ashley Furniture. Remember…buy online…NOT in-store.

I bought replacement bed rails from this store. Was told by salesman that with premium delivery it would be set up. Any problems call him directly. Delivery was two hours early, I was informed they “don’t set up these”. I filed a claim for delivery refund. I was told that the store manager would call me to assist-crickets. Sales person that originally sold me rails, called him, crickets…still no refund. Make sure if you get furniture delivered, you get what you paid for—almost two weeks later-still no return call, just a vm asking me to complete a google review Update:: 10/15-ashley furniture customer service is still hassling me about refunding the full delivery fee and only wants to give me $50. Nearly 20 emails later-still haven’t talked to a live human being. Pick up the furniture yourself. You will spend an eternity trying to obtain a refund on a guarantee they promoted. Please do your homework on this store, their warranty guarantees and the ongoing consumer affairs and fraud reports they have online.

Great customer service. Aileen was very patient and helpful. Great attention to detail. Was impressed. When i called the number to set up a delivery date and time, i was told that they did not have my specific items ordered in stock and that it may be a while sometime in November. I was initially told simply call that number and arrange the delivery time but now you see what I get

My husband and I came in to look at dining sets. We were immediately greeted by Aileen. She informed us of the current promotion going on in the store and allowed us to look around as we were just browsing. Aileen came back to check on us to see if we had any questions. We were glad she did because we were about to go back and find her for some questions on 2 different sets we had our eyes on. She quickly answered all our questions, which helped us make an informed decision on which set to purchase. She was also able to give us information we needed on our sofa set warranty that we purchased over 2 yrs ago. She made this experience extremely stress free, quick, and easy. Thank you, Aileen for a simple, informed, and no pressure experience. As return customers to Ashley furniture, we will be back when we have more furniture needs.

(Translated by Google) I bought a bedroom set the day they made the delivery, the one who assembled the bed damaged the screws, which made the bed loose, we called customer service, we made the claim, they told us they were going to come in the afternoon, when the day arrived, no one showed up, no one showed up. I called to notify that the appointment would be changed, I called customer service and they told me that the technician supposedly arrived in the morning when the appointment was in the afternoon, now I will continue waiting in the meantime who is going to return the money I lost for not going to work in the afternoon because I'm waiting? I hope ashley furniture. and dont say we're sorry because you don't (Original) Compre un juego de cuarto el dia que hicieron el delivery el que monto la cama daño los tornillos lo cual la cama se quedo suelta llama a servicio al cliente hacemos la reclamacion nos dicen que van a ir en la tarde cuando llega el dia nadie aparecio nadie llamo a notificar que se cambiaria la cita se llamo a servicio al cliente y ellos me dicen que el tecnico supuestamente llego en la mañana cuando la cita era en la tarde ahora seguir esperando mientras tanto qien me va a devolver el dinero perdido por no ir a trabajar en la tarde por estar esperando?espero que ashley furniture. and dont said we're are sorry because you don't

Beautiful store, great selections

Raymond was great. He was very helpful and nice

Good store, they have a lot of nice stuff, just too overpriced.

We visited the store during the Fall savings event. Mr. Stephen Steen greeted us and made our shopping experience enjoyable. We were searching for lamps. Mr. Steen was patient and allowed us to browse until we found the ideal lamps. I must say, it was one of the most pleasant shopping experiences I have ever had.

Bought furniture, got confirmation of delivery night before, removed old furniture in preparation of delivery, delivery day arrives majority of my items DID NOT ARRIVE. No call or explanation from Ashley. I have been calling the store, can’t get through, can’t get a call back. Corporate customer service can’t help me, said I have to contact the store. The corporate office can’t even get the store to answer. First and last time shopping here. There’s a reason I go to BLOCKERS.

Salesperson was very helpful. We had an idea in mind and we're able to make our purchase . We will hold off on further comments until after delivery.

Friendly sales person , Reese was very helpful.

Aileen was very courteous and very knowledgeable. Helped us know all options and warranties. Ask for her when you visit.

Great place to look without being consistently pushed by one of the salespeople.

I didnt expect the CEO to contact me(and that certainly didnt happen), but why would anyone email me saying they are responding to my review, & then ask for pictures? Then when I didnt respond right away (too angry), they email again but the message is written as if I'd written it?? ... "I am following up on my previous message regarding issues with my "recent" order and the service I received"...."I appreciate your acknowledgement of these concerns".... sarcasm?? I'm attaching a snap of it. Its 2024 Ashley, surely you can do better. It's hard to rate "Ashley" as store says the are "storefront" and not connected to online orders.... instore folks are super nice! But they cant help with an online order..... why? I placed an online order 8.7 - some items shipped & some were for delivery. But you look online and all items show the same "tracking #"?? And when you call, you have to fight the WORST AI system to get a person! Then the person you do get cant understand English and then tells me I "need to be patient". 8+ calls in, text convos that went nowhere, cs reps who promise to pickup a 100+ cabinet & then delivery guy says "no" and box springs that were "never backordered" (or cancelled when told 3x). This is 2024 and there is simply NO REASON for a company to do business in this fashion. And to add insult, the delivered furniture is damaged & improperly put together. But even when reported - NOTHING. $2500 of subpar furniture (drawers dont close, ball bearings falling out, cracked doors that dont close) and very below par customer service. The nicest folks in the store cant gloss over cost-cutting measures in the critical aspects of business - mainly quality products & customer service.

I want to give a HUGE shoutout to Scott, Saphire and especially Jesus for such a great experience buying furniture for our new place. Even when things got a little hectic, they know lmao, Saphire was a great help getting this rectified for us. I recommend this store because not only did they get us what we wanted, but everyone was personable and eager to help.

I had a delightful experience purchasing a sofa with an attached chaise. The sales representative, Aileen, was incredibly helpful. She warmly greeted us upon entering the store and promptly directed us to the location of the sofa we were interested in. As soon as we made a decision on the sofa we intended to purchase, Aileen promptly approached us and addressed all of our inquiries. She thoughtfully suggested that we purchase the insurance for the sofa in case of any future issues, which was reasonably priced yet provided extensive coverage. We happily agreed to this for our own peace of mind. Aileen efficiently processed the sale, scheduled the delivery, and finalized our transaction in a timely manner. What truly stood out was the absence of any pressure to purchase additional items beyond what we had initially come for. The delivery was carried out as per the scheduled date and time, with adequate prior notification. I was pleasantly surprised to discover such a diverse range of high-quality furniture and accessories within the store. In the future, I intend to fulfill any of my furniture needs at Ashley.

Ailern was amazing to work with

Raymond was amazing! Pampered us the whole time, excellent customer service, friendly, fun, funny. Would highly recommend going there and when you do ask for Raymond!

Aileen is very knowledgeable on the store merchandise very helpful. She is very attentive to your questions. she also gives you time to decide which items you want to get and she’s not smothering you like in other places I bought a bedroom set and I came back for another bedroom set I think she deserves a race or a higher position she is a very pleasant lady she deserve a five star plus

Julia was great! And I got a great deal! Re-doing complete home due to water damage, my first two pieces! 🤗

Aileen was great. She answered all my questions. She was very professional and very knowledgeable. I will definitely be back to purchase more furniture from her.

Aileen was awesome, since we arrive to the store she make us fell like home, bring a great recommendations, explain all the payments options, we found the perfect loveseat we was looking for months, definitely we will back for the rest we need for our home, thanks Aileen

Outstanding service from Aileen! She was very knowledgeable, friendly, and went above and beyond to help me. Her expertise and patience made the shopping experience enjoyable.

Ashley's Customer rep Brittany is sooo FABULOUS! She is extremely efficient, has answers to all your questions, makes you feel important. She is the epitome of Customer Service

My first encounter with Aileen Cruz-Mulero was April 2024. My husband and I had just relocated to Ocala. Aileen was ABSOLUTELY AMAZING! She was very professional and patient as we looked around the store deciding what we wanted to buy for our new home. We settled on a beautiful fireplace with bluetooth capability and a gorgeous black panther. Since that encounter we knew when we returned she would be our salesperson. We returned August to purchase a new bed and Aileen was again professional, engaging and a pleasure to work with. I utlized Acima as I did the first time and this time as well and got to meet Solimar Thondike face to face! Solimar and I had spoke on the phone and she did a great job explaining everything to me and mentioned the great deal Acima was offering in great detail. Aileen and Solimar are an asset to Ashley and words cannot express fully our appreciation for not only stellar customer service, but a genuine care and concern. They both excel at the "getting to know you" factor and that is a HUGE plus for hubby and I. Thank you ladies for being so great at what you do! Excited for the next purchase! See you ladies soon! Big Kudos to you both!

Our sales person was amazing he helped us with our purchase and was very kind thank you AARON However we went to pick up today AARON said they would help us shrink wrap they don't: she just stood there while I was trying to move couch and love seat around with a fricken cast on my arm Then instead of getting someone to help load had my husband help I told him no she continued we shouldn't be loading he threw his back out then she called for help and kinda looked disgusted and told the guy he threw his back out. NO APOLOGY for him getting hurt

I spent nearly 10,000 dollars on furniture from Ashley in Ocala, Fl. They left a bolt set to put together the bed in there warehouse. Ashley furniture refused to drive the bolts to my home and assemble the bed. I had given away the other beds I had that morning due to the new ones arriving. I was then told if I did not allow them to bring them next Tuesday, they would take the furniture and not return it. I am unable to call the store due to they will never answer the phone. No phone numbers are put on their business cards. I recommend trying a totally different furniture supplier altogether. They are not even proud enough to answer the phone. I slept on the floor last night. Bad Bad Bad Instead of telling me to reach out to you. A truly concerned business would have already called me. You do not care about the issue or you would have called the store, got my number, and called me. Bad business practice. Bad service. No follow up. Lost a great customer. I just got off the phone with the store Manager in Ocala and he stated in his words "I dont care". He did not care how I was treated. 8-19-2024 3pm Eastern

It was nice to meet Aileen. She was very helpful. I would love to visit this store again.

While the main staff and customer service as very hospitable, the GM and the policies of the store are utterly useless. I purchased two mattress sheets for a total of $59.99 from the clearance section as they were labeled 100% cotton. I go home and open them and saw the manufacturer label stating 100% polyester. I take it back to the store and the GM happens to pass by, doesn't even have the balls to look me in the eye and tells the customer service lady instead that they can't take it back or even touch it and there's nothing they will do, then scurried away. I ask the customer service lady to call him back and he simply reiterates the same nonsense over the radio and refuses to show up. They gave me a corporate number and told us to talk to them instead for a refund. I bluntly asked them whether their store policy condones false advertising and all I got in response was a nervous shrug.

Eileen was a great help. Very knowledgeable of the products, helpful tips for shopping, and able to give suggestions for our needs.

People where great 👍

Great

Aileen, Hailey and Soly did an amazing job were very helpful and made the process very easy getting my new sectional and dinning set. Thank you so much

Aileen was very helpful and we appreciated her assistance. Highly recommend!

Aileen Cruz Mulero, was very accommodating, helpful, knowledgeable, and professional. She ensures that we were comfortable, we got the right discounts and got the right items we really wanted. She help us get few items at an unbelievable price. I would definitely recommend her if you should go to this location.

We keep coming back to Ashley because of people like Saphiaire and Aileen, great customer service and friendliness. We look forward to coming back !

Great customer service. Would go again

I had excellent experience at the Ocala Ashley store. Aileen greeted me at the door and from start to finish help me find everything I need and ensured I was given the best deal. I want thank her and the rest of the staff that assisted with my purchase.

Great experience and service at the store my sales representative Jerry was very knowledgeable and made the process seamless I look forward to buying more from this store.

7-3-24 bought 6 pieces of furniture, 7-11 delivered, 7-11 called store no answer, 7-12 no answer, so went in person spoke with Jerry C reported issue in less than 24hrs, he said receptionist emailed customer svc.. 7-19-24 Technician came home confirmed manufacturing defect and piece is way oversized causing physical safety hazard risk of tripping so submitted request to exchange for smaller piece which is more expensive but we will pay extra money. Then received email store will only replace for same piece, called customer service was told the owner of store is the one that doesn't want to make change. The store policy states 72hrs to report issue, we did in less than 24hrs, and that they would repair, replace, or picked up, defective item maybe returned but this store chooses not to abide to their policy. After 7 emails,6 phone calls, personal contact and as of today they still ignore us. The purchase process in our case cash,was smooth but when it comes to after the delivery service is terrible, We have previously bought from Kanes,City furniture, Babcock furniture and this is the first time a furniture company has provided poor service. Now in September the issue was resolved after the intervention of the State of Florida Consumer Department.

Ethan in ocala was wonderful to have help us. He was very knowledgeable and very helpful.

This was the worst experience I've ever had with a furniture company. They have the worst customer service!!!!!! THE WORST!!! They lie, telling you the repair technician is at my residence when NO ONE is here. This has been an ongoing issue since October 2023. I feel that we have been more than patient......

Awesome floor supply of samples. Easy choice to fit our desire and budget.

Jesus was fabulous to work with. He was very knowledgeable and very patient with me, even when I was indecisive. It was helpful that I came prepared with item numbers from the Ashley website so he could show me exactly what I was looking for. I would give Ashley's 5 stars, but my biggest issue with them has always been the limited number of items available within my price range. I either had to take the item I had chosen online or go with something more expensive. Because I had a lot of furniture I needed to buy, I was limited to a certain budget. The selection of items was minimal but luckily, I was okay with what I picked out online. I just wish they at least had a few more selections to choose from in my price range when I was trying to furnish 3 to 4 rooms.

Nice shop to buy furnitures

Hannah was very patient and helpful. She did not show us anything we were not looking for, seemed to understand what we were looking for and where is was located in the store.

Great customer service! Brittney went over and beyond to address all my concerns regarding my Synchrony Bill. She was very knowledgeable and kind. Excellent customer service. Thank you for taking your time and explaining everything to me.

Toya was fabulous and very efficient!

Our sales Representative worked with us to get the best deal possible

Excellent sales person. Toya was helpful and let me know I will get my new couch Tuesday

zDelivery was fine. However they called me at 6:30am advising they would deliver in 1.5 hours. They delivered at 2PM which is 7 hours later.

Very knowledgeable and helpful sales person, Toya.

Great staff! Everyone is so welcoming yet professional. Store is beautifully merchandised, and extremely clean. The furniture I purchased was at a great price, and looks amazing in my guest bedroom!

Had a great experience today at Ashley Furniture in Ocala. We were lucky enough to have Ethan as our consultant. He was probably one of the best retail person I’ve run into in a long time. Calm, cool, and very professional. We were not pressured by him at all. Always ready to help, and answer any questions we have. Thanks Ethan !!

The store itself isn't the problem it's the quality of there products i purchase a couch about three weeks ago and it's already making noises and not wanting to close haven't even made a payment and it's falling apart. no padding on the foot rest or the console and hurts the leg and for the price of everything you would think it would be better Update So they had a guy come out and look at the couch and said they would need to replace parts on a poorly build furniture and they have a no return policy so I guess I'm stuck with this broken piece of furniture they sold me and all they want to do fix one of the problems and call it good definitely will never buy anything from them every again and I'll make sure that none of my family and friends will either and would advise anyone to not buy anything online without being able to look at and test the product first

Great service, no pressure. Detailed information provided which was helpful in making my purchase decision. Salesman was extremely courteous and patient.

I was extremely please with my experience at Ashley Furniture. When I entered the store I was greeted by a young lady, Hannah. I told her what I was looking for and she brought me right over to the sectional of the picture I had shown her, but I was not sure on the color of the couch when I saw it. Hannah then directed me to some other couches that were more of the color I wanted. She let me know that I could get this other couch in the same configuration as the one I originally liked. Hannah was very informative and helpful in my choosing of the sectional. I would recommend Ashley Furniture to anyone, great service and good quality. Thank you Hannah for all your help!

Jesus helped us out from the minute we walked in the store, without ever crowding us or making us feel pressured. He is a very polite man who helped us find the things we were looking for and showed us the best way to save some money on our purchase. Ashley Furniture can be proud of having such a fine man as an employee and representative.

Good deal but they would not honor corporate discount emailed to me. Friendly staff.

Our sales representative was very personable and professional. The showroom had a great variety to choose from.

Great sales support from Hailey, very knowledgeable and supportive!

Ashley store in Ocala. Salesman were very helpful and professional. Ethan and Michael both helped with my purchase and were very patient when I had to make a change to my order.

Our sales associate Aaron Arriago was the best! He was friendly, knowledgeable, and answered all of our questions. We will definitely return to this store for any future purchases.

The beautiful and classy Tina Robinson, help me without pressuring me. I went in for a bed ended up buying more cause of her sweet and kind disposition. I plan to return and buy other things, hopefully she will be available to help me.

We had a problem with one of the furniture pieces being incorrect... fortunately I spoke with Sapphire at the Ocala store, angrily I might add, and she managed to handle the situation immediately and professionally. The correct piece was brought to us the following morning and Sapphire followed the entire process and called again after the delivery to make sure all was well. I was very rude and angry on my initial call and she maintained a professional, helpful attitude and turned me into a happy customer in the end. Thank you Sapphire!!!

I ,John DiVito , had a medical issue. I needed a different chair. I explained my issue to Sapphire, Ashley Ocala store manager. She immediately explained my issue to upper management and got the necessary clearance to exchange the chair. I and my wife went to the store. We worked with David Orlando who was very accommodating to get me into the chair that will correct the medical issue. Sapphire was just wonderful. She is a true asset to the Ashley Furniture Company. Thank you Sapphire and thank you David. John DiVito Gail Rich

Went to Ashley's today to look at beds and dinning room sets . I had an absolutely pleasant experience with my visit . My salesman Jerry Crawford was extremely kind and helpful every step of the way . The store Manager Travis was also extremely helpful in making sure we got every discount available. If you need and kind of furniture ask for Jerry Crawford . Beyond 5 Stars .

Big selection of furniture, of course, in all styles. We have a whole house to fill and spent 2 hours wandering, looking and enjoying. Sales Associate Hannah, while not at all pushy, was always ready to answer questions and offer suggestions. We'll definitely be purchasing more from Ashley, and Hannah.

Ailene and Hannah in Ocala were helpful and kind- highly recommend this location :)

Aileen was a great sales person. She explained all options very well.

We spent almost $5k on a mattress, frame, and a $200 Purple pillow as I have serious back pain. The service was great until we paid. Now it’s like a used car store. No after service. I called to see if I could return the $200 pillow I bought ( it totally didn’t work for me, way too flat). I was never told that these pillows come in small, medium, and tall loft. They sold me a medium without asking me if that’s what I preferred. NEVER told me that I couldn’t return the pillow if it didn’t work. Buyer beware. I now have a $200 pillow that I can’t use. Aaron did nothing to help us out.

The very worst experience I have ever had. They delivered defective furnature and the process to get it replaces was brutal. I took 4 months and a string of calls and emails to get it done. I'll never set foot in an ashley store again. It was exhaustig. The customer service is a joke. I told them I just wanted them to pick the stuff up and give me a refund and they told me there are No Returns or Refunds, not even on damaged furniture. Just blew my mind. I ended up filing a dispute withh my credit crad compamy and in the end Ashley told me they had refunded the money but I never saw the credit. I got tired of the hassle and said screw it.

Aileen has been incredibly helpful throughout our furniture buying process. She is very knowledgeable and able to answer all of our questions. We appreciated that we were able to look around and shop on our own, but Aileen was there when we needed her. We will be recommending Ashley Furniture to all our friends and family!

Aileen she helps us so good, she was so kid with us

Jesus in the Ocala, FL store was my sales representative. He was very tuned into my needs. I enjoyed dealing with him. Patient not aggressive and listened to me attentively. I bought a living room and dining set. Great experience.😊

Hannah helped us and was the perfect amount of helpful! Introduced herself when we entered the store but did not follow us around the whole time. Came to check on us the perfect amount without being pushy.

Aileen was great help when I made my purchase, very clear and concise when describing my warranties and discounts. The process was made easy with her help, highly recommend!

Very helpful and understanding. Sweet girl

Worked with Tina today and she was a big help and not pushy. I will love to work with her in the future.

Hannah greeted us as we entered the store with a warm hello and smile. Asked if we wanted assistance told us if we needed help she would be near by. The whole experience of shopping was made easier with her. Love our dining set but importantly is the asset you have in Hannah, take care of her, because she is taking care of your business.

Virginia D. was an excellent sales person. Patients and understanding with me and my needs throughout my selections experience. She was knowledgeable, professional, good humored, plesent and not pushy, I'll be requesting Her for future purchases. Blessings upon Virginia; Mike Sumner

Hannah and Aileen were super helpful when showing us mattresses and the special features to their couches.

Aileen Cruz sales person in Ashley‘s, furniture very nice and humble, took her time and showed us everything we asked for very professional and will recommend her to our friends and family.

We just purchased sofas and recliner and Aileen was so helpful. We had been to several other furniture stores and I just couldn't make up my mind. She was so patient with my indecisiveness and helped me settle on a beautiful green sofa. We will definitely be back to see her for our future purchases!

Aileen great customer service.Ask for her.

Aileen was Knowledgeable, helpful and allowed me to look for myself without being pushy

Aileen Cruz Mulero was very nice and helpful.