Ashley | Ocala, FL 34474

Very nice and easy way of shopping because of the wonderful staff

Excelente muy profesional

Loved our couches. We bought them during the Memorial Day sale where they were offering 10% off. Got told they would mail a gift card for the “10% off”, a few months pass by I got told they were putting a hold on getting them mailed out. 6 months pass, I completely forget about it, and I called them to ask why I never received the gift card, the lady told me “funny story, it shows your gift card just expired yesterday.” I never once received this gift card. She said it was sent by email and I never got it. She said she would ask her manager if she could re-issue it, and still have not received anything. Needless to say, be careful with the “sales” they have.

Great experience with Jesus at the store today. He was helpful and knowledgeable about all things related to my recliner purchase.

I purchased the Yantis 2 Piece storage sleeper section for 1,299.00 in Dec 2022 from Ocala, FL for a move to Pittsburgh, PA in early Jan 2023. I was told by the salesman that there is an Ashley store in Pittsburgh that would be able to help me once I get here. I was also told by this same salesman that the assembly is very quick and simple. Both of these statements proved to be very wrong. The assembly was much more complicated than I was originally told, and the couch was defective out of the box. There was no spot to attach the back rest of the sofa and the pull-out sleeper portion of the couch does not function at all. We reached out to Ashley to rectify these issues immediately, and I was then told that once this couch left Florida, they were no longer able to help me. I reached out to the same salesperson that originally sold me the couch, and they claimed that I was supposed to report any defects within a 72 hour window, something that was never told to me during the original sale. The customer service in this local Ocala, FL store has done nothing to correct their mistakes regarding this item. I then reached out to Ashley's customer service out of the Philippines and created a case for this defect. I submitted pictures showing the problem, and was informed that the store would reach out to me to find a way to correct this problem. I have received no help, no compensation and this company has show a blatant disregard for following through with customer purchases. In trying to find any solution at all, I went to the local Ashley store in Pittsburgh, PA, and now have to spend even more money to get someone to come out and look at this couch before giving me an estimate for how much more it will cost to fix these defects. I was told that if there is a mechanism defect, which there is, their warranty should cover it for up to 5 years. At this point, I am not sure if this will be another statement that proves to be untrue with this company. I was flat-out lied to multiple times throughout this entire process and I am now stuck with a sofa that does not work. My entire family has purchased from Ashley for years, and while we have had a few issues in the past, this is far worse than any interaction I could have ever imagined.

The store in Ocala was arranged very nice….. staff was very patient and had answers for questions that were asked…… purchased a sofa and should be here in a week!…..very happy as a customer

Ordered sectional 12/25/22 paid extra for set up and delivery. Sectional is $400 more than other stores but due Ashley Furniture commercial ads as being such a great furniture store I decided to pay the extra money to purchase through the website. Here it is the week of delivery and they call me to tell me the sectional is on back order! Now they changed the delivery to 2/9/23 another month! Messaged customer service and all they could do is apologize for the inconvenience. Meanwhile I have to change all my plans around this week that I had already set up for sectional yo be delivered! All I get is “we apologize for the inconvenience “! Rude!!!

Found what we wanted and delivery was in 2 days. Fully set up.