Ashley Store | Ocala, FL 34474

Very knowledgeable and helpful sales person, Toya.

Great staff! Everyone is so welcoming yet professional. Store is beautifully merchandised, and extremely clean. The furniture I purchased was at a great price, and looks amazing in my guest bedroom!

Had a great experience today at Ashley Furniture in Ocala. We were lucky enough to have Ethan as our consultant. He was probably one of the best retail person I’ve run into in a long time. Calm, cool, and very professional. We were not pressured by him at all. Always ready to help, and answer any questions we have. Thanks Ethan !!

The store itself isn't the problem it's the quality of there products i purchase a couch about three weeks ago and it's already making noises and not wanting to close haven't even made a payment and it's falling apart. no padding on the foot rest or the console and hurts the leg and for the price of everything you would think it would be better Update So they had a guy come out and look at the couch and said they would need to replace parts on a poorly build furniture and they have a no return policy so I guess I'm stuck with this broken piece of furniture they sold me and all they want to do fix one of the problems and call it good definitely will never buy anything from them every again and I'll make sure that none of my family and friends will either and would advise anyone to not buy anything online without being able to look at and test the product first

Great service, no pressure. Detailed information provided which was helpful in making my purchase decision. Salesman was extremely courteous and patient.

I was extremely please with my experience at Ashley Furniture. When I entered the store I was greeted by a young lady, Hannah. I told her what I was looking for and she brought me right over to the sectional of the picture I had shown her, but I was not sure on the color of the couch when I saw it. Hannah then directed me to some other couches that were more of the color I wanted. She let me know that I could get this other couch in the same configuration as the one I originally liked. Hannah was very informative and helpful in my choosing of the sectional. I would recommend Ashley Furniture to anyone, great service and good quality. Thank you Hannah for all your help!

Jesus helped us out from the minute we walked in the store, without ever crowding us or making us feel pressured. He is a very polite man who helped us find the things we were looking for and showed us the best way to save some money on our purchase. Ashley Furniture can be proud of having such a fine man as an employee and representative.

Good deal but they would not honor corporate discount emailed to me. Friendly staff.

Our sales representative was very personable and professional. The showroom had a great variety to choose from.

Great sales support from Hailey, very knowledgeable and supportive!

Ashley store in Ocala. Salesman were very helpful and professional. Ethan and Michael both helped with my purchase and were very patient when I had to make a change to my order.

Our sales associate Aaron Arriago was the best! He was friendly, knowledgeable, and answered all of our questions. We will definitely return to this store for any future purchases.

The beautiful and classy Tina Robinson, help me without pressuring me. I went in for a bed ended up buying more cause of her sweet and kind disposition. I plan to return and buy other things, hopefully she will be available to help me.

We had a problem with one of the furniture pieces being incorrect... fortunately I spoke with Sapphire at the Ocala store, angrily I might add, and she managed to handle the situation immediately and professionally. The correct piece was brought to us the following morning and Sapphire followed the entire process and called again after the delivery to make sure all was well. I was very rude and angry on my initial call and she maintained a professional, helpful attitude and turned me into a happy customer in the end. Thank you Sapphire!!!

I ,John DiVito , had a medical issue. I needed a different chair. I explained my issue to Sapphire, Ashley Ocala store manager. She immediately explained my issue to upper management and got the necessary clearance to exchange the chair. I and my wife went to the store. We worked with David Orlando who was very accommodating to get me into the chair that will correct the medical issue. Sapphire was just wonderful. She is a true asset to the Ashley Furniture Company. Thank you Sapphire and thank you David. John DiVito Gail Rich

Went to Ashley's today to look at beds and dinning room sets . I had an absolutely pleasant experience with my visit . My salesman Jerry Crawford was extremely kind and helpful every step of the way . The store Manager Travis was also extremely helpful in making sure we got every discount available. If you need and kind of furniture ask for Jerry Crawford . Beyond 5 Stars .

Big selection of furniture, of course, in all styles. We have a whole house to fill and spent 2 hours wandering, looking and enjoying. Sales Associate Hannah, while not at all pushy, was always ready to answer questions and offer suggestions. We'll definitely be purchasing more from Ashley, and Hannah.

Ailene and Hannah in Ocala were helpful and kind- highly recommend this location :)

Aileen was a great sales person. She explained all options very well.

We spent almost $5k on a mattress, frame, and a $200 Purple pillow as I have serious back pain. The service was great until we paid. Now it’s like a used car store. No after service. I called to see if I could return the $200 pillow I bought ( it totally didn’t work for me, way too flat). I was never told that these pillows come in small, medium, and tall loft. They sold me a medium without asking me if that’s what I preferred. NEVER told me that I couldn’t return the pillow if it didn’t work. Buyer beware. I now have a $200 pillow that I can’t use. Aaron did nothing to help us out.

The very worst experience I have ever had. They delivered defective furnature and the process to get it replaces was brutal. I took 4 months and a string of calls and emails to get it done. I'll never set foot in an ashley store again. It was exhaustig. The customer service is a joke. I told them I just wanted them to pick the stuff up and give me a refund and they told me there are No Returns or Refunds, not even on damaged furniture. Just blew my mind. I ended up filing a dispute withh my credit crad compamy and in the end Ashley told me they had refunded the money but I never saw the credit. I got tired of the hassle and said screw it.

Aileen has been incredibly helpful throughout our furniture buying process. She is very knowledgeable and able to answer all of our questions. We appreciated that we were able to look around and shop on our own, but Aileen was there when we needed her. We will be recommending Ashley Furniture to all our friends and family!

Aileen she helps us so good, she was so kid with us

Jesus in the Ocala, FL store was my sales representative. He was very tuned into my needs. I enjoyed dealing with him. Patient not aggressive and listened to me attentively. I bought a living room and dining set. Great experience.😊

Hannah helped us and was the perfect amount of helpful! Introduced herself when we entered the store but did not follow us around the whole time. Came to check on us the perfect amount without being pushy.

Aileen was great help when I made my purchase, very clear and concise when describing my warranties and discounts. The process was made easy with her help, highly recommend!

Very helpful and understanding. Sweet girl

Worked with Tina today and she was a big help and not pushy. I will love to work with her in the future.

Hannah greeted us as we entered the store with a warm hello and smile. Asked if we wanted assistance told us if we needed help she would be near by. The whole experience of shopping was made easier with her. Love our dining set but importantly is the asset you have in Hannah, take care of her, because she is taking care of your business.

Virginia D. was an excellent sales person. Patients and understanding with me and my needs throughout my selections experience. She was knowledgeable, professional, good humored, plesent and not pushy, I'll be requesting Her for future purchases. Blessings upon Virginia; Mike Sumner

Hannah and Aileen were super helpful when showing us mattresses and the special features to their couches.

Aileen Cruz sales person in Ashley‘s, furniture very nice and humble, took her time and showed us everything we asked for very professional and will recommend her to our friends and family.

We just purchased sofas and recliner and Aileen was so helpful. We had been to several other furniture stores and I just couldn't make up my mind. She was so patient with my indecisiveness and helped me settle on a beautiful green sofa. We will definitely be back to see her for our future purchases!

Aileen great customer service.Ask for her.

Aileen was Knowledgeable, helpful and allowed me to look for myself without being pushy

Aileen Cruz Mulero was very nice and helpful.

Aileen was knowledgeable and kind!

Salesman was patient and very helpful.

Salesperson Aileen was awesome!

Ok

Aileen was super helpful and patient with us even when we took 2 days to decide on our purchase. We highly recommend to work with her. She is the best!

Virginia and Aileen were great to work with!

I recently ordered a twin sleeper sofa from Ashley Furniture and unfortunately, the delivery process was a complete disaster. Firstly, the gentleman who delivered the furniture spoke no English, unable to communicate with me. They understand English when I asked them to leave my home. When they started to bring the sofa into our guest room they were struggling to get it through the door. They kept pushing as hard as they could. I asked them to please stop, we had just paid 7k to have our house painted 2 days before and they were going to scratch the door and walls. One of them smiled and out his finger up as if to say, one minute and gave it a final push. The sofa made it through as it demanded our door and walls. At this point I wouldn’t let them finish. I was so afraid when the flipped the sofa they were going to scratch our floor. I asked them to leave, they kept going as if I didn’t even speak. I tapped one of them in the shoulder, pointed to the door and said get out. (They managed to understand that) To make matters worse, the customer service representatives I contacted were unhelpful and seemed indifferent to my concerns. My only request was a refund in my delivery fee. The “manager” wanted pictures of the damage, I sent those right away. Then the manager wanted me to get an estimate to fix the walls. I emailed two times asking if they really needed that to refund my delivery fee, if so I was going to also request my salary. Zero response. I emailed back asking for the status of getting a refund on my deliver fee, silence. It's incredibly frustrating to spend hard-earned money on a product only to receive such poor quality and service in return. Needless to say, I will not be purchasing from this store again and would advise others to proceed with caution. Responding to the stores response. If you read my review in full you would see I already reached out, more than once, I am still trying to get my money back.

Aileen was helpful and kind throughout the entire process

Sapphire at Ashley Ocala is wonderful. She corrected my issue in an over and above manner. Her sales associate David Orlando was very helpful. They are both assets to the Ashley Furniture Company. Thank you Sapphire and David John DiVito Gail Rich

Aileen was so amazing and patient!!! She stayed late helping my elderly mother pick out furniture. Thanks. Aileen!!

Our sales representative Aileen was very helpful, patient and willing to show us around the sales floor and answer all of our questions. Looking forward to working with her for our future purchases.

We were greeted upon entering the store by our adviser, Jerry Crawford, whom walked around the store with us showing the different styles that we might be interested in until we found exactly what we wanted.

Aileen was amazing. She jumped on the couch and sold it for my daughter in law. So excited.

Hannah and Aileen were very helpful and patient when it came to me trying to make a decision.

Aileen was a great help with my request. She look for many options for my request and keep in touch with me all the time. She is a keeper!

Good service from aileen today. Came back second time

Derick is a awesome sales guy help me buy my house set perfect love it here

Aileen Mulero is a great salesperson (advisor) and had a patience with us. Great communication with us! We appreciate her very much. We will ask for her again when we come back someday.

Aileen did a wonderful job! I love this store and highly recommend you going there to see what great furniture they have!!

My sales person was incredible Thanks to Aileen Cruz Mulero

Wonderful people

It is a amazing place for furniture

i spent 4 k dollars , I am a single 66 yr old gal and now i have to drive over an hour to pick up my furniture and then go put it together !! Ashley furniture made 4,5 billion yes billion last year they have 1,125 locations in 67 countries and they cant deliver my furniture ????

Aaron was very knowledgeable and helpful!

Store is beautiful and we had a great salesperson

Ethan was our sales person. Very professional, friendly and pleasant to work with.

Excellent shopping experience, Ashley was perfect, showed us what we wanted to see and left us alone to look, but was still attentive to noticing if we had a question. Store was well lit, clean, and generally nice place to be. The delivery team was very quick in setting up everything and testing it.

I had a great sales person that worked with me.

Excellent customer service! Derek went out of his way to assure I found the Ashley furniture products I wanted. Friendly, patient, knowledgeable, and more — thanks a million Derek!

Tina was so nice and patient and is an EXCELLENT SALESWOMAN!!! Great experience and we will more than likely be back sooner than later!!!

Great service! Went in "just to look" but we were so impressed with the product and salesman, that we decided to buy. Michael really listened to what we were looking for and found us a perfect loveseat and recliner.

This was our 1st time at Ashley.. but not the last! Jerry helped us find everything we needed, but never acted like a salesman! I appreciate that! He helped us furnish the inside and outside of our home and set up delivery. The ladies made financing a breeze too! Everyone was very helpful and friendly. I definitely recommend!

The salesperson was extremely helpful and fulfilled my needs.

We were very pleased, the young lady did a good job

Aillen was very kind, professional and thoughtful. We ended up buying more than we anticipated. Thank you!

Aileen was great!

The sales representative pointed us in the right direction and gave us time to browse by ourselves. Then she met with us and made the sale final. Very Happy

Exceptional customer service! We ordered a living room set and later realized it was going to be too big our sales person made it super easy to exchange the couch and love seat.

They are all nice and helpful when it’s time to purchase but if you need any assistance once they have your money, it’s crickets.

Jerry Crawford sales associate was very patient, genuinely kind and helpful. The store is laid out well. Everything looks fresh, clean & appealing. The tax exemption situation was very taxing so we were unable to use it in a timely fashion.

Michael did a great job

Our Salesman, Aaron Arriaga, at Ashley Furniture in Ocala, FL was extremely knowledgeable and patient with us in searching for a new comfortable mattress to meet both my wife’s and my personal needs. He walked us through all of their lines, sometimes going back and forth repeatedly, and after over at least an hour, we decided on a Tempurpedic with the 2-way adjustable base. Not only is Ashley to be commended for their fine quality lines, they deserve more credit for their hiring and training of superior quality sales personnel. Aaron is truly an asset to Ashley Furniture and I will personally recommend him to all of our family and friends!!!

Eileen was great to work with!!

We needed a certain chair for severe medical reasons. They took our money for a chair that was in stock, and we agreed to come the next day for pickup. When the time came they immediately gave us a run around with conflicting stories (lies) on why they could not pickup the item that is already at their warehouse. We are still waiting to see if we get our money back. This was a really sketchy interaction. The chair is there and we paid for it but they will not let us pick it up or get our money back. This is especially disgusting service when they are aware that this chair was bought to help stabilize a family who had just broken their neck.

Great working with Hailey. All questions answered! Great selections, too!

Good experience. Found a good furniture that I could take home with me right away. Aileen made sure I got the right clearance price on what I needed and was transparent. Would Come back again.

This is not a reflection of the store but of this company as a whole.. STAY AWAY! This company refuses to honor replacements with in 72 hours of reporting manufacturing defects. It took me 4 calls, high blood pressure, 3 refusals to finally speak to “the de-escilation department” to get my brand new leather couches replaced. They sent out a tech first to “repair them” but I refused because these couches are brand new items and should not have come this way in the first place; argued back and fourth explained I’m pregnant and my child has asthma and someone called me back leaving me a message saying they won’t be replacing anything regardless of health issues; called again argued more… a “request” was submitted as many as 3 times which I received no follow ups on them from Ashley furniture. 6 weeks later; Finally today I got angry enough and spoke to the escalation department and they FINALLY agreed to replace the items that were delivered damaged! It clearly states in their rules on damaged items that they clearly refuse to stand behind…. “All damaged products must be reported within 72 hours of delivery. For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt.” “We accept the return of Standard Shipping item(s) within 30 days of delivery so shouldn’t have requested a return instead?” “If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition.” I couldn’t look at the furniture because the guys drop it so fast and shove the signature pad in my face as they are on a schedule and informed me that they did not take back furniture; so I signed then after they left looked them over then called (all in same day; within moments of delivery). Never sign until you review all of your furniture or you’ll end up with the same issues I had!! I will never again buy from this company; and I suggest other people to go else where.

We sat on at least 12 different loveseats. We narrowed our selection to 2 in Ashley. We chose the one that was comfy cozy and matched the gray color we needed. Delivery people were great but the loveseat that was delivered was not ANYWAY close to the comfort that the showroom had. In fact, it is so rock hard and uncomfortable that both our backs are suffering. We bought the extended warranty. Ashely could not care less. We tried everything to explain that we can hardly sit in this loveseat but unless the loveseat doesn't function properly, they won't exchange. We even offered to buy a different loveseat at a larger price but they would not let us exchange. So, we are stuck with a rock hard loveseat and 2000+dollars in wasted money. UNRELIABLE CUSTOMER SERVICE!! Addendum: I responded to Ashley's reach out to me in hopes of maybe getting to exchange the rock hard loveseat for a different item. We were told again that they absolutely do NOT exchange or return if the item you bought turns out to not be what you expected or hoped. Please note that if you buy something from Ashely ALL SALES ARE FINAL!

Aaron greeted us at the door. He told us the layout of the store and told us where to begin to look for our item. After walking around we found him and purchased our chair. He was very pleasant and knowledgeable of the items. Arron is an asset to your store.

Had a great experience purchasing a sectional at the Ocala Ashley store. We visited multiple times to compare our favorite to sectionals at other furniture stores. I particularly appreciated the non pushy salespeople who allowed us to browse the store on our own (unlike a couple other stores where we felt stalked). Hannah Paul, our saleswoman, provided great information about the sectional we chose and processed the sale in a timely fashion. Our new sectional arrives tomorrow!

The only reason I didn't give 5 stars is because I have not received my delivery yet. Derek H. Our Trusted Advisor definitely gets a 5+. Derek was very professional and not pushing the sale. He provided all the information and answered all our questions and gave the space we needed to select our purchase. Thank you 😊

We had an enjoyable experience working with Orlando. Thank so much

It was a pleasure shopping at the Ocala Ashley Store. A great selection of furniture and knowledgeable staff made our purchase a breeze. Thanks and kudos to Derek H., our Trusted Advisor, for his guidance and advice. We really appreciated his patience during our extended deliberations.

Jesus was very helpful with my selections!

Our experience has been amazing! Hannah Paul outdid herself with all her assistance in choosing our furniture for our new home. We told her what we were looking for and she just knew exactly what to show us. On top of that she still managed to coordinate via long distance, some items we wanted to add, coordinated adding those items to our current delivery so we could have everything delivered as soon as possible and all together. Thank you, Hannah, you are definitely an asset to the store and our go to person whenever we need to add more!

Had to contact the Warranty Dept (through the local store) due to a charging chord burning when plugged in to the port in the arm of the power recliner. I am giving this review a 3 because the Tech and April from the Ocala store…. No other reason. Any other communication with them was horrendous!!! I was given the run around, told one thing then received emails contrary to the discussions. April communicated the problem to the appropriate people and within hours I received a call from corporate offices issuing us a store credit. I must say why it is a ‘one time courtesy’ and a 30 day replacement credit is beyond my comprehension. The implied intent of a charging port is to charge devices, right? That’s exactly what I did!!!

Experience that went down the toilet. Ordered a living room set but made a change to my original order the following morning before the delivery date. Paid $150 extra for a lousy "protection plan" that I'm told now by the Reguard company that my plan will only cover 2 of the 3 pieces of furniture I purchased because of the order change. I haven't read positive things about Reguard and I regret paying a protection fee that probably won't even be honored if I need to use it. This kind of shadiness is one of the reasons why I have always detested furniture shopping in big chain stores.

Jesus was very professional and polite doing his job with us.

Brittney and all the girls were amazing! Got my issue resolved quickly

I previously submitted a 5 start review but now changing it after the experience I had with the other works at this location and I wish there was a 0 star. Hannah is still very amazing and has been trying her best to help this situation for us. We ordered a couch and 2 picture frames the beginning of March was told we could have it delivered on 3/28, we asked them to push it to 3/29 as we would have someone home that day to accept the furniture. The night prior to 3/29 we got rid of our couch as Ashley Furniture stated that we need to have to area cleared so the install could go smoothly which we did. The next day comes and we get and update that the furniture should arrive between 3-4 PM, the delivery guy shows up with 2 picture frames and says our couch is on back order. Mind you this is the FIRST that we are hearing our couch is on back order and that we would not be receiving it on the day of delivery. I call the store to find out what’s going on as again we hadn’t heard from ANYONE, to our knowledge everything was going to be delivered that day, so the store says the couch was delivered to the warehouse today and the soonest we can get it to you is on 4/3. My spouse calls and they tell him sorry it’s on back order and we don’t know when we will have a date for you, so they provided us 2 different answers and we didn’t know which was true. I asked to speak to a manager and he was to busy for and said he would call back. Never called so my spouse called and spoke to a sales manager by the name of Travis and said there was nothing he can do. We then texted Hannah and even though she was not at work she still made the time for us to answer our questions and apologize. They stated they don’t deliver on Mondays so we asked for Tuesday and they said sorry the soonest we have is Wednesday. The least they could do is fit us on the schedule for Tuesday as we have NO COUCH. I get things happen and we would’ve been okay as long as it was communicated either the day prior or the morning of as the supposedly to inventory “48 hours prior” but now it is Easter weekend and we have no couch for our friends and family to sit on and or for us to sit on. We have to use lawn chairs in our living room, again just a little communication would of avoided all of this and or doing something for us to make this situation better. Ashely Furniture and their staff (besides Hannah) made us feel that is was our fault and like it was not a big deal. Very inconvenient and I don’t think I’ll ever shop here again and if I do I’ll make sure to not be prepared and give away our furniture until after we receive our items and they will just have to deal with the room they have when delivering as that is how we are being treated with this situation.

Shopping at the Ashley Store has been nothing short of a very enjoyable experience.The sales person,Aaron white very knowledgeable and a gentleman ,that has the interest of the customer.Another very knowledgable individual with an all out personality is Sa'Phire.She makes the customer feel comfortable with any questions that they may have and is their to solve them putting the customer first.If you are looking for home furniture, rugs,lamps,etc.this is the place to shop.

Great, friendly, helpful service. I worked with Ethan and he was super helpful. He had know issues helping select end tables by moving multiple options in position with the furniture I selected. Highly recommend at Ashley Furniture in Ocala.

Our salesperson Hannah P. was great. She is Friendly, very knowledgeable and easy to work with. We plan on making another furniture purchase soon and will definitely ask for Hannah.

The experience was great. Jesus was so informative and he took his time explaining everything and he had answers to all our questions. He didn’t hover over us and he gave us the opportunity to view the entire store. I will definitely be back to purchase more furniture & I will definitely ask for Jesus every time I go there. Thanks for the great experience.

Experience with our sales person at the store was good. Bought a couch on a Sunday, told it would be delivered by Thursday of that week. Wednesday midday I get a call saying there was a manufacturing error and couch wouldn't be delivered for another week. I think that is very inconvenient to call us the day before delivery is happening to tell us. We had the old couch picked up on Tuesday to make sure everything would be ready for new couch so now our living room is empty for another week because we were not notified sooner that the new couch would be delivered later than promised. Then, I got an email saying there will be no more changes on our end as far as when it would be delivered. Not that we are going to change it, but I like that we pay thousands of dollars and are told the day before there is a change in delivery but if WE needed to change something at the last minute to accommodate our families needs it wouldn't happen.

Reese went ABOVE and beyond to help us fix a huge mistake that Rooms to go messed up with us. He was knowledgeable and patient. He was willing to go the extra mile to even help us take a leaf out of the table to see what it looked like without it! He was able to get our transaction done quick and get us delivery for this weekend as we were hoping! Worth the extra money for no stress!

Terrible Ashley Ocala beware of no return policy. Rude response from employee Wrong furniture delivered and set up incorrectly.

Excellent experience..would recommend Ashley furniture to everyone !!

Aileen and Eva were quick and extremely helpful in making my purchase and feeling welcome!!

Great shopping experience! Orlando was very helpful and knowledgeable.

(Translated by Google) Mr. Orlando Menjivar assisted me. very friendly and very efficient. We are very satisfied with the attention and service received. (Original) Me atendió el sr .Orlando Menjivar fue muy amable y muy eficiente. Estamos muy satisfechos con la atención y servicio recibidos.

A good experience. Would recommend Ashley to others.

Ask for Eva! She was amazing...she was patient, intuitive, understanding and helped us furnish our new home!!!!

Jesus, the sales representative helped us with our furniture shopping . Great customer service.

Hannah was extremely helpful and really knew the product of the store ! Hannah took the time to show us many options and was not at all pushy ! I will highly recommended Ashley furniture and especially Hannah to all of our friends with furniture needs Thank you for a great experience ! Bill and Jennifer Mitchell

Shopping for a new bedroom set for our son was quick and easy. Hannah, our salesperson did a great job getting information about the set and processed the transaction in a timely manner. Great experience!

This was not a very good experience. 1st person that met us at the front of the store said he was not a salesperson. He said he would find one for us. Yet, he kept helping us while we looked for a couple of chairs we may want to purchase. Then he disappeared, and no other person tried to help us. So we left. We went to another furniture store and found nothing we wanted. So we ate lunch and returned to Ashley. We were met at the front if the store and were helped in selecting two chairs. The salesman told us he was new. We picked two chairs. Our total bill would be more than $1,000 dollars. As we looked at the contract, we noticed that my name was wrong as well as our address. We had them correct at errors and paid. Delivery was great and sooner than expected. That is the only reason Ashley gets 2 stars instead of one.

The salesman, Orlando, was professional, not pushy but attentive. Overall good experience.

Jesus was are advisor. Could not be more pleased with his patience, kindness and knowledge. Would definitely recommend him and Ashley to anyone

We didn't have any problems cause we went in knowing what we wanted.

Clean store ... I forget his name but great salespeople... See him, has a tattoo on his neck...he will take care of you...

Pleasant experience shopping today. We were assisted by both Michael and Orlando. Both sales reps were very helpful. Michael showed us where the sofa sleepers were and how they worked. He made sure we opened and closed them to see how easy it was. He then gave us space to wonder around and look. He made himself available when we needed him. Orlando assisted with the final paperwork and purchase. He was able to pick up right where Michael left off.

I want to give a huge shout out to my salesman Aaron Arriaga in the Ocala store. He helped me find the perfect living room set and told me to give him a call if there were any problems at delivery. Well, seems I hadn't measured correctly and the sectional piece would not fit. I called Aaron and he immediately got on the phone and troubleshot everything for me. I had to go back to the store and Aaron patiently worked with me to find a suitable replacement. Thank you Aaron and team Ocala for going the extra mile and having great customer service!!

Despite multiple changes and rethinking our idea, Eva was patient, kind, and informative. She will get our business again when we are ready for more.

I purchased a sofa from Ashley back in November. I had it delivered and there was one issue which they took care of then we had noticed all the cushions on the sofa were different sizes. Please keep in mind I purchased the extra warranty. I called the store and they sent out a tech who responded by saying oh just keep turning the cushions. That certainly was not the correct response. I called the store numerous times speaking to several different people and just kept getting no where. I then received an email saying my case was closed. Of course at this time I was furious. I even called the store to speak with the Mgr who of course wouldn't get on the phone and suggested I call corporate except you can't reach corporate. You get a third world country who can't help unless you ordered on line. I finally reached one of the stores cs reps who's name is April. Finally I reached someone who was willing to listen and help. After numerous calls over weeks time and forwarding several pics of the defective cushions April took matters into her own hands and sent an email to the escalation depth and explained the situation. I then received a call from that department who said I should have never been told they wouldn't do anything about the defective cushions. I am now waiting on an email letting me know when the new ones will ship. The reason I am writing this review is to commend April on a job well done. Had it not been for April I would have contacted the BBB which I am sure Ashley corporate would not have appreciated. Once again Thank you April. Ashley furniture is very lucky to have you at a time when it is extremely hard to find good help. I hope Corporate is able to see this review!

Fantastic sales associate, she let us look and answered all of our questions, great experience

was very quick, because already have the Item from another place. the lady who took care of me was very helful.

The store and the sales agent were excellent, however thier inventory system is horrible my largest and most expensive item (sofa)was not in delivery confirmation despite it being in stock , no one from the store to the warehouse to customer care can figure it out ,so basically I jabe to hope its on the delivery truck ,that is unacceptable and will not be forgotten when I need to but furniture again

Every thing went well , salesman was very knowledgeable

All staff are very helpful and friendly. Knowledgeable about all products is a big plus.

SA'PHIRE IS THE BEST. WENT OUT OF HER WAY TO HELP US.

Great experience - terrific salesperson named Derek who did an outstanding job.

My representative Hayley was so helpful when we were purchasing our furniture and she matched the prices that were online. I'm very happy with Ashley furniture and will shop with them again!

Customer service exceptional and delivery in 4 days!

BUYER BE AWARE What I believed I purchased and what was delivered was 2 different things. Since I'm a snow bird I didn't realize my purchase did not meet my expectation for a few weeks. They have a NO RETURN policy for in Store purchases that they deliver... I WILL NEVER SHOP here again. $700 down the drain... thanks

Run away

Kristen Wood greeted us immediately at the door, spent time helping us find the right piece.

Spent 6.5k between mattress and bed set and the assembly people did not assemble my bed correctly so I’ve been sleeping with back pain and a sinking mattress for over a month. Extremely disappointed and would not recommend this place to anyone at all!!! Beware.

DO NOT SHOP AT THE OCALA STORE! Will not deliver all your items. Will cancel some of your items. You will never know until they come and do not deliver them. Then it will be hell for you to get a refund. Will keep passing you off to Corporate when the store is who you paid.

Very easy shopping experience. Easy to get an associate to help us. I would recommend Ashley furniture for your furniture needs.

Don't purchase the protect all insurance they offer for furniture. It's expensive and they literally won't cover any tears like they claim they do. Trust me from experience. I bought a $3000 sectional from Ashley's back in 2022 and it was nothing but problems! Don't waste your time or money. There techs don't fix your issues and there extra warranties you pay for are pointless. *update: after 6 months of going back and forth with protectall they finally gave me a credit for my couch that was never fixed. However, when the couch I chose got delivered from Ashley it had a big scratch on the leather seat. They sent someone out to repair it and the repair was not professional. So now I'm waiting on a new seat to come in and someone to install it. Hopefully they will follow up with me and get this fixed soon!

Toya was excellent.

Great choices, friendly and helpful staff.

Hannah was amazing!!! She took her time to really get to know us and our home. By doing so, she then was able to guide and make our dreams come to reality.

They say they will price match yet everything I paid for was cheaper elsewhere and they refused to price match within 48 hours so I cancelled the entire order since everything was cheaper somewhere else. Big waste of time

Better price points than same furniture at another local store. Attentive and friendly staff.

Good selection, moderately high prices

Bought a desk from them and paid $100 to have it delivered and assembled. First time they came the hardware to assemble it was missing. The second time they came out they came without the hardware again. The woman who we called to help talked over me and was extremely rude. I'll take my business elsewhere if that's what I can expect from them.

Hello Kirsten wood and orlando did an ecxellent job they help me with all I needed I will recommend both 100% to all my friends and family.

Very pleased with salesman.

Very helpful sales people

Orlando provided excellent customer service. He attentively greeted me as soon as I came into the store. He assisted me with my purchase in a timely and efficient manner. I arrived to Ashley Furniture after going to a different furniture store. I must say the difference in customer service and professionalism is night and day. Two thumbs up. Aileen was very helpful as well. I truly appreciate the team at Ashley Furniture.

I have never had such poor service from the delivery center. They suck! We get notified that they are 15 minutes away and an hour later I called and was told that they had 8 more deliveries. We’ve been waiting all day! Stay clear if you are wise!

I was not aware that the mattresses in the test area provide an inaccurate feel for the actual mattress received as they are "broken in". The mattress I received was far firmer than the one tried. At no point is the customer warned of this; no signs in the mattress area, nothing said by the salesperson, nor was there a written warning at the time of purchase. Thus, the test process provides a fraudulent experience for the customer with no warning. Ashley the only store I am aware of that does not provide a mattress "grace period". Stores typically give a 30 day grace, and one store I spoke to had a 120 day (with the mattress protector purchase). This is important as the test mattresses are not accurate. I had to fight extremely hard to have the initial mattress returned and a different model bought. This should never have occurred and the stress was tremendous. This saddens me as I have been an Ashley customer for years. No more. I will not return until corporate changes their mattress policy as it is extremely unfair and fraudulent to the customer.

Great customer service 👍

Though I haven’t received my product yet I have to say just the ordering process was simple, good advice and direction was given. The sales person was cheerful and pleasant to work with.

Buyer beware. Ashley Homestore has a NO RETURN policy unless damaged or defective. Happy with our purchases (quality, selection and price), and happy with our sales person. Except 1 item. 1 of the 3 end tables simply won’t fit the space. It’s too wide. Called the store to ask about exchanging for something narrower, and was told the “no return “ policy is in the T’s and C’s I signed. Not our first purchase with Ashley. Spent $5500 in this sale alone and spent a ton of time talking with the salesperson and the manager and going over the details and responsibilities of delivery. Never once did either one mention No Returns. Yes I should know what I’m signing. That’s on me. Just very disappointed a No Return policy doesn’t even warrant an honorable mention.

A friendly experience with our sales person Joanie.

I was in and out several times over a week long hunt on living room furniture. Ethan, my salesman wasn’t pushy and listened. The others were good too. They were all patient with me while I was making my decision. Great customer service and a beautiful showroom! The only downfall is I wanted pillows but couldn’t purchase them there and leave with them. They had to be ordered!

A little pricey but nice store

Orlando was very knowledgeable and helpful 😁

Very knowledgeable

We walked into Ashley Furniture this evening intending to purchase a new living room set before we left. We are lifetime customers of Badcock Furniture but found a set that we liked at Ashley Furniture that had a better price point than Badcock. We did our research and decided to give Ashley a try. We were greeted (Not sure if I would even call it that because he never actually introduced himself or gave us his name) at the door by a salesman. We told him the name of the set that we wanted to see (Navi). As he walked us to the back of the store, a different set (Maimz) caught our eye. We finished looking at the Navi then asked to see the Maimz. At this point, we fully intended to make a purchase before leaving but were unsure of which of the two we wanted. We wanted to see the Navi one more time so that we could make our decision between the two. As we were looking at it, my husband made the remark that he wasn’t sure that he was ready to “pull the trigger” on that particular couch. The salesman asked us what other furniture stores we’d considered, and my husband told him none, as Ashley Furniture had the most reasonable prices. He cut my husband off and said, “Then why wouldn’t you pull the trigger today?” My husband explained that we wanted to purchase a living room set, but we were no longer sure that we wanted the one that we’d originally intended to purchase. He asked to show us another model that fit the exact description of what I told him I did NOT want. We were obviously unimpressed and started to walk to the front of the store to see the Maimz, as we had pretty much decided on that set at this point. As we were walking to the front of the store, the salesman turned and went to the right. He didn’t say goodbye or that he’d be with us again in a few minutes, just walked away from us and down a hallway. We looked at the Maimz again and decided that we’d just go home and order online since we were apparently no longer going to receive help from an employee. As we walked to our vehicle, I looked over and noticed our salesman in front of the store, leaning against the building on his phone and eating a snack. I gave the store a two star rating, but only because we did like the furniture that we saw this evening, and we also liked that Ashley seemed to be a more affordable option than other furniture stores. However, we’ve ultimately decided to purchase a living room set with Badcock Furniture, as I would rather pay more at a business that I know will treat us with respect.

I have been there twice this week, and bought over $13,000. Aaron helped us. Aaron is so very professional and very kind. Helped us ENOURMESLY with our purchase. Due to Aaron we returned a 2nd time to work with him again. Kudos to Ashley and Aaron. Will be the only place I will buy. Thanks to both. Ocala, Fl.

Trent the sales person was knowledgeable and professional. In order to qualify for a 10% discount we were required to apply for a credit account the process of which was frustrating and definitely not user friendly….so much so that we opted to pass on the discount

So happy with the customer service and sale prices on our appliances. Will be shopping here more!

Their operating hours need to be adjusted, especially on the weekends. Not opening until 11am cost them a sale.

I was searching for a sofa w/specific features for medical needs. Joanie Snaith listened intently. Showed me 2 that fit my needs. I found it within 10 mins. of entering store. She's an exceptional employee, no hard selling. Our sofa delivered today, but not our end table. It was damaged when recd @ warehouse. I was assured it would be delivered Tue, 4 days . I was then notified by email there was an error. I'm now waiting for delivery an entire week from promised. This is disappointing.

Great Customer Service, nice furniture, would shop there again

Hailey is the best! Very knowledgeable and helpful while putting up with my wife and I changing our minds a few times!!!

Been my go to store, but everytime I go it goes downhill more. Stock was really low, didn't have chair in stock that they said it was in stock on line. Delivery used to be free, not any more. Need to find a new place to go!

Great customer service, Derek was our sales representative he was very helpful and very knowledgeable also he was very nice

We have purchased Ashley Furniture for years and have been satisfied. The salesperson, Trent, was very helpful. Furniture delivery time about a week, which is pretty good. We would shop this store again.

Greeted warmly upon entering the store by Hailey who was very personable and helpful. She helped us pick out a dining set and ordered for delivery next week.

Jesus Hurtado did an excellent job showing us what we were looking for. He was very knowledgeable about where each chair was and answered each question we asked. We were impressed with the furniture and choices we had.

Aileen was a great sales lady.good experience.

The employees were really nice until they saw I was only buying 2 clearance rugs. After that they were extremely annoyed with me and my party, it was disappointing. I just bought a home and wanted to look around before going back tomorrow after we got measurements but now I don’t know if I will be returning.

The sales person was knowledgeable. However a change of 99dollars for setup was ridiculous. One stationary chair needs nothing but someone to carry into the dwell. I asked why the charge and the response was that is just what they charge...even if no service is required... Rip off!!!

Love the many bedroom set choices we had at Ashley Furniture! The professional service we received from Reese was a pleasure. He answered all our questions and offered great suggestions! THANKS Reese!

Had a great experience today. Trent our salesman was informed and greatly helpful..we love our purchases.

Excellent and professionally taken care of by the salesman Ethan.

A little pricey but, they have what you need.

All the product is terrible with lots of deficiencies. They lie about the time for the deliveries, and what is in stock. And they will not allow returns

Sales were nice. Sort of. We were all cash buyers, over 5k spent, and everyone seemed so put out about it. The girls sitting at the desk where you pay seemed very put out and seemingly so bothered by having to work. They were talking back and forth about being lucky something was not put away. Other workers just sitting around looking grumpy. Took them awhile to actually take our money and with the attitude we were a second away from taking our money and leaving. It was later in the evening, I was tired and just needed furniture so I talked my husband out of going somewhere else. Will not go back.

Derek was most helpful with our order sofa recliner and bedroom set were delivered on November 3rd had problems with the dresser and mirror went back November 4th to let the store know Derek and Saphire were most helpful with our problem we took pictures as requested by Ms. Chambers gave her the pictures then I get an email requesting pictures went back to the store to tell them about it she brought it up showing they forwarded the picture's to disregard. Got call saying they'd send a technician out on November 16th between 12-3 he arrived and the only thing he did was take pictures and left not really satisfied with this how long must we wait for this to be rectified the backing on the dresser is warped and the corners on the mirror have a gap on all 4 corners

Jesus was attentive and made the process easy, Thank you so very much!!

Ethan was patient and we left the store with a pending order to look at a comparative product. We called the store and it was difficult with admin desk. Returned to the store and completed order with a maybe on extended warranty. Returned home and called store, talked to Sapphire who said she would remove warranty charge and call me back. She didn't call. Called back Tuesday and spoke with April who explained the process and emailed confirmation. Chair arrived today by two outstanding delivery gentlemen. The color is not the same Sand that was pointed out to us. We are satisfied but will hold final judgment until credit hits my account. Ethan and the delivery was the highlight of our experience

If you go to Ashley ask for Ethan he was a Rockstar!

Super easy store to navigate with a great selection. Ethan was super kind and helpful. I was able to pick the items I was interested in and have them emailed so I could check measurements and have the prices in hand. This became super helpful as I am moving and needed to check measurements/placement prior to placing my order. I went back today and Ethan was able to pull up, adjust, and place my order. Yay!

Quality representation! Thank You Lee for rescheduling our delivery!

Very helpful associate we had happy with him .

Thanks to Trent for his great professionalism. His patience and help made my new sectional shopping a breeze.

Our sales associate Reece was very knowledgeable and polite. Only negative at the store was the fact that there were two water fountains and neither one worked. When I spoke to several members of the staff in the office they said as far as they knew the fountains never worked.

Joanie was the best! So professional and helped me pick out my new living room set. Super happy. Highly recommend. Thank you!

(Translated by Google) I loved it, it has a wide variety of furniture, the service was very professional, and we had very good purchases. (Original) Me encanto tiene una gran variedad de muebles la atención fue muy profesional, y tuvimos muy buenas compras.

We were attended by Joan Snaith. It was a great experience. She was incredible helpful, suggesting options until she was able to match our preferences and budget. She gave us a professional service.

Great staff, and selection of furnishings. Jesus was awesome! He located what I was looking for and scheduled the delivery. Excellent shopping experience.

Great experience ! Very knowledgeable and friendly service!

Haley was wonderful. She was extremely helpful and patient while I got the confirmation from my husband that I could get the extra piece of furniture I wanted.

The process was simple, and no pressure by sales people.

It was a easy process, we saw what we liked and the sales person was great, knowledgeable which made me comfortable in making the purchase.

I have bought furniture from 4 different retailers in the past year as well as 2 times from Ashley. Both times was a nightmare. From the horrible sales experience to the terrible customer service in store and over the phone to the I don't care attitude of the in store managers. I thought I would give them a second try after my first nightmare and it came back to bite me in the butt. It would take me a week to explain in detail so all I will say is never again!

I had a wonderful time their , Ethan was my sales guy. He was very helpful,polite and super friendly . So over all it was great keep the good work up. Thsnks. ILENE HELPED US TODAY6/24/23 Shes was wonderful she took the time to help us she wasnt pushy at all gave us great info on the things we wanted showed us everything we were interested in. Shes wonderful sweet. Considerate and very knowledgeable got us more percentage off which was great. I will come back the next time I need anything and see her.

Joanie was fantastic to work with!

Our salesman, Ethan, knew the inventory well and took time to match our needs. There was no high pressure, but good old fashioned (and professional) sales. Prices were fair and options plentiful. We would happily go back the next time we need furniture.

While they offer quality furniture, the delivery service they use is horrible. They end up breaking the dresser legs and had to reorder 3 times before the Ashley team got it right. Make sure you ask for the Ashley team to deliver.

Joanie Snaith was incredible in helping us find the right furniture for us. She was informed about the products and patient with all our questions. This was a pleasant experience!

Great experience they welcome you a soonest you walk in the door help was amazing and I’m very satisfied with my purchase

Great, especially like the fact that Ashley's is taking our old recliners with them!!!

Evalis was awesome and very patient with us. As her supervision was pulling her in multiple directions she still never showed any signs of frustration and kept incredibly perfessional and polite. Fantastic experience with this young lady!

Someone greeted us at the entrance and asked what we were shopping for and immediately directed us towards what we were looking for.

The sales representative was very helpful and attentive.

Ethan was amazingly patient and very helpful!

Kirsten was amazing! She was extremely knowledgeable about the furniture pieces, the quality of each piece she showed us, and expressed the value of Ashley Furniture. We had a great experience at this location. We’ll be back and looking forward to working with Kirsten again.

Kirsten Wood was extremely helpful and professional in helping us today. We made a purchase and she was very helpful and made our purchase very easy.

Hayley greeted us upon arrival. She assisted us with information regarding fabrics that would work for our cat. She showed us some pieces that holds up to pets. The showroom was beautiful and well organized.

Our sales consultant Trent was very knowledgeable, patient, and helped us throughout the whole process of purchasing our new furniture for our new home!

Ethan was a great help and was very knowledgeable with getting us what we wanted.

Hailey was very helpful and informative. She was able to do the sale quickly over the phone and sent me a link to pay. Hopefully the couch comes when it’s scheduled.

Eva was a great help. She helped me find a new recliner to replace the one I wore out. The one I wore out I bought from Ashley 19 years ago what a great recliner..thanks Ashley furniture!

Excellent service .....

Nice place. Good service

Trent was great, very personable and helpful. His assistance made the process so easy for my mom and I. To top it off, the furniture was scheduled to be delivered 3 days out from day of purchase. Highly recommend!

I normally do not care to visit retail stores due to pushy judgmental sales personnel. I must say I actually had a wonderful time at Ashley Store. Eva, my sales woman, was a real gem. Eva was helpful, courteous and very patient. I could not have asked for a better experience. Thank you Eva for all of your help! Love the furniture I purchased. I will be returning again very soon.

We had a wonderful experience at the Ashley Store in Ocala! Ethan greeted us, helped us find exactly what we wanted and we greatly appreciated his warm professionalism and knowledge! We will definitely purchase more furniture there in the future due to Ashley’s stock availability, great value, prices, and fast delivery!

Had a good experience

What a beautiful store they have. I always pay attention to customer service, and Aaron was very helpful. We found the couch we loved and enjoyed shopping at Ashley Ocala!! Ken, JB Ranch

Hailey was our representative and she was wonderful. Nice selection of furniture, store clean

Joanie was wonderful!!!

Shopping made easy!! Aaron was very helpful. Processed my order quickly and was able to accommodate me with the delivery date that I needed.

We were greeted very pleasantly by Joan. I shared my 'wanna see' list. Unfortunately, 3 out of 4 selections were not available. However, after looking at a few living room sets, Joan directed us to a set she felt we would like. Which we did. Joan was thorough, patient, and genuinely appreciated us.

Their service has always been great. All of the furniture I have purchased has also been top quality. Very pleased with Ashley furniture.

Wonderful customer care!

I love the store and the service.

(Translated by Google) Excellent service (Original) Excelent service

Ethan was fantastic personable knowledgeable and customer friendly

Staff very helpful. We found what we were looking for.

Great Customer Service

Joanie took time to help me with two phone orders. She even had to ask her manager questions and one question helped evert a miss-match of headboard and frame. Very glad we will not have an issue. All is good and our delivery dates should be good. Thank you Joanie for your guidance and patience with me and the doorbell.

Kindel was amazing and so knowledgeable. We will be back with more purchases.

Derek did a great job helping us find the right chairs to match our marble table. The price was good and fair.

Bought a sleeper sofa and it is made so bad. Loved the couch when saw it in store. The one I looked at wasn't a sleeper sofa.Still love the couch but it isn't made well.called Ashley furniture sent a tech out and he can't fix it. The mattress is so cheap and can't sleep on it. He has ordered cushion that are suppose to be better. Will never buy anything from them again. I had a sleeper sofa in 70s that is so much better than this one. My mom bought a couch from big lots and it sleeps great and has a beautiful mattress.

Aaron at the Ocala, FL location is very nice, professional and knowledgeable. The store has very nice furniture.

Friendly not pushy , informative.

Trent was amazingly patient and non-pushy.

Renee was very patient with us and helped us find what we were looking for 🙏🏼 She was awesome!

Trent was super helpful! Gave us all the information on the set we were interested in, was very cheerful, and took care of us very well.

My mother, Brenda, went into the store to purchase a twin size mattress. The sales person showed her one that she liked and she bought it. The mattress that was delivered was not the same mattress that she picked out. She immediately called the store to report the mistake but they refused to take the mattress back because it had already been delivered even though it had not been used. My mother was not made aware of any type of "return policy". The associates in the store treated her rudely and refused to help her in anyway claiming that the mattress could not be returned. She asked for the phone number to the corporate office and was given the incorrect phone number on several separate occasions. We suggest that you go Mattress Firm for good service and quality products. Will will not be returning to Ashley for any reason!!

Great customer service and knowledgeable staff! Great sale prices during Labor Day!!!

My wife and I were looking for several pieces of furniture for our new home. With just a brief description of what we were looking for, Aaron Arriaga immediately showed us what we were looking for. On his tablet he showed us the different color options. He did this with the several pieces of furniture we were looking for and everything matched perfectly! He also helped us with the delivery date to make sure we were happy with our purchase. We are so thankful for Arron. His knowledge of the available inventory made our experience at Ashley such a joy…THANK YOU AARON!

Went to Ashley in Ocala after a friend recommended we go there after they purchased a sofa that was an advertised Hot Buy. We liked their sofa and we were in need of one so we went. Thru the door we were greeted by Renee Jacobs, we told her what we were looking for and she was happy to show us around, the sofa we were interested in unfortunately was not in the store as it was out of stock in both colors. Luckily for us we had the opportunity to see and sit in our friends sofa that was delivered just a few days ago. We not only ordered the sofa with the hot buy price but also ordered the matching recliner not on hot buy. Unfortunately the furniture won't be available until the beginning of November but we were willing to wait as were in no hurry We paid now we wait. Renee was great, very helpful and friendly. We highly recommend Ashley in Ocala and Renee for your home furnishings. Thank you.

I purchased a sofa via Ashley online that I saw at the Ocala store. It was the WORST WORST WORST experience I've ever had buying furniture. All the email communications from Ashley confirmed Tue 29 Aug 9am-1pm. So at ~11:15am on Tue 29 Aug I called the customer service number to see if they could provide a tighter estimate from the delivery team. The automated voice tells me delivery is scheduled for Sat 9 Sep!!! When I finally talk to a live person, I'm told it was backordered and I was obviously never informed. I get transferred to a "distribution area" person who says they will arrange to have it delivered "from the warehouse" on Fri 1 Sep. I call again the day before (31 Aug) because no one has called with a delivery window. And I am again told delivery is for Sat 9 Sep. After expressing my displeasure, the best they could do is Wed 6 Sep, 8 DAYS LATE. I already had my old sofa removed on Mon 28 Aug based on what I thought were truthful Ashley emails, so I have to live without any sofa FOR 9 DAYS. WORST WORST WORST experience ever!!!

Ocala Ashley’s was amazing. I got everything I needed. Very friendly and great customer service . Would definitely recommend this store .

Awesome store. Love it!

Bought new sofa. Salesman great. Delivered as promised. Good price.

Hailey was great

The chair I saw on the Ashley website was not on the floor and since I won’t buy a chair I don’t try out, salesman Derek showed me a similar type. And I loved it! Due for delivery in a few days. Derek handled everything in a professional manner. Very satisfied.

Kindel was excellent. Very helpful and full of information , answered all my questions. Not happy with the $200 shipping though.

Trent had been great to work with. Very easy process!

We purchased a winter snowbird home in The Villages and needed a houseful of furniture. Aaron Arriaga was our sales associate and could not have been more helpful. He knew his stock and understood us when we said no "big people" furniture. We will recommend him to any of our new neighbors in this new area of The Villages. Delivery was very professional.

We had Joanie, she is a delight to work with and really knows her stuff !! We will be back because of her. By the way I was watching other sales people and they also seemed to be on top of it! Thank you

Joanie is a true asset to you business! We were just coming in to window shop because or house is not finished being built yet but she let us know that we can purchase now and have delivered in October after we close. Because she was so amazing we purchased our Dining room set , living room set, guest room set, and master bedroom set. Also we will definitely be back to see her for the addition pieces that we will need once we are in.

The shopping experience was great met Jesus at the front door and explained what we looking to purchase. Jesus personally showed us the bar stools that were looking for and gave us time to look at the different styles. When Jesus returned he was very knowledgeable and answered our questions. We are very satisfied with the purchase we made and Jesus.

Jesus was a very kind and helpful gentleman. He helped my wife and I find the perfect dining set for our home today. ThNk you Jesus

Renee was fabulous. Very kind, professional and patient on helping us select a new mattress. She thoroughly went over all paperwork and finance options. Purple it is! Thank you Renee!

Kendall was awesome

(Translated by Google) Very good attention from the seller was excellent. (Original) Muy Buena la attention de parte de lavendedora fue excelente.

Aaron was very personable, we told him our color scheme, what we liked he found absolutely everything we were looking for. What a great selection of choices too.

Very helpful and I pleasant to work with. Very helpful and professional

Great selection and our sales person was fantastic

Everyone was so nice and very helpful! Definitely recommend, small store however allot of variety to choose from. Prices are fair. Bought exactly what I went in for.

This is the second time we’ve had the pleasure of Joanie’s assistance in purchasing furniture. She is exceptional at her job! Very low key, professional and knowledgeable.

Kendall was great, patient and accommodating

I give this one star based on their customer service. The sales person Hailey was extremely polite and helpful. We paid in full for the sectional we got but when it arrived on the delivery date, there was wrong pieces. I understand this happens but when I called to see when I would get the correct pieces, I got the run around and no one could give me an answer. It’s been 2 days and I still haven’t heard anything. Not only do they already have my money but my wife has taken days off work which she doesn’t get paid for, so that’s more money lost. I’m to the point I am thinking about sending it back to get a refund. If I had financed this and was late on a payment they would repo the furniture.

The sales rep was outstanding and friendly did his job well but gave space for me to make my decision without feeling harassed was an amazing experience!!!

Joanie was a pleasure to work with! Knowledgeable and informative. We look forward to receiving our purchase!

Aaron is super helpful and accommodating! Loved that the furniture was already available to be delivered at our convenience too- no waiting! Thank you!

We did some shopping in this Ashley furniture in Aug, 2023. We asked the sales person who intercepted us at the door to let us look, and we would come get her if and when we had questions and such. For the most part, she was pretty good about giving us our space. As to our word, we went to her when we found something that interested us. she presented the information we asked for when possible. As such we decided to make a purchase. The prices were more reasonable than most other furniture stores in the area. To be fair, not on everything. And Ashley is by no means inexpensive. But they seemed to have more items that are less expensive than a lot of other places. Our items are scheduled to be delivered soon. Unless something goes wrong. Our experience at Ashley furniture was not as painful as it could have been. If something goes awry with delivery, I'll make an edit. But for now, we found Ashley to have a nicer selection of things we preferred, at less expensive prices.

I am disappointed that they lowered their military discount.

We bought a couch set in June 2022. We also paid for the extended warranty.The couch seat covers are tearing. Ashley and the extended warranty are saying they can’t do anything about it. That’s crazy how this company is ok with taking hard earn money from people. The couch is a little over a year this shouldn’t be happening already. And we take care of our furniture. Our whole home is from Ashley’s Furniture. But we will never spend a penny at any Ashley’s again.The only reason they get one star because of the sales people in the store they are wonderful. But the product and the service to repair and extend warranty is terrible.

Trent was friendly and helpful. Great experience all around.

The shopping experience was enjoyable . My salesperson, Joanie, was very knowledgeable about the products; she guided me through the buying process and did not try to sell products or services that I was not looking for. I would highly recommend this store.

I had a fantastic experience with Kindel Anderson who was professional and upbeat! I changed my mind a number of times while I was shopping and she helped me with my decisions. She is excellent on helping you with style choices and what worked best in my space! It had to be by far my best furniture shopping experience and I have bought a lot of furniture over the years! Your selection at Ashley, Ocala location is outstanding!! Very pleased! High marks for Kindel and her professionalism working with me! I'll return for any needed items for sure. Thank you!

Great store!!

This place is absolutely amazing!

Loved it

They were very helpful in answering my questions without being pushing trying to sell me things I wasn't interested in.

This was hands down the worst customer service experience of my life. My 73 year old mother purchased a bed and the sales associate, Kendall Anderson informed us that the delivery drivers would take her old mattress, but not the bed frame. We had habitat for humanity remove the bed frame and they would have also taken the mattress. The delivery arrived at 6:52pm, which was almost as hour later than the window of time that they gave to us (between 2 and 6pm) and no one was available to give us any updates during the day. The delivery drivers, Andy Jesus and his partner were the rude, dirty and ignorant. They refused to take the mattress and would not even wait for us to get off of the phone with the store before leaving (two alone single women). They also made a complete mess of the room where the bed was delivered and just kept repeating that they don’t take mattresses. Ashley Furniture has done nothing to help us and have not even given us a courtesy call to apologize.

Beautiful showroom with beautiful furniture and art

Sales person very nice.

Jesus was kind and helpful. Have us our space. I’ve had many purchases from Ashley furniture Ocalla, and will continue to shop here.

No one knew a foundation was needed for my bed so I am still on the couch. The delivery people stopped speaking English when questioned. Now I'm waiting for a threshold delivery for something that was missing that I didn't make the mistake on. I am getting a foundation at no cost to me but still it is not fair to be waiting even longer.

The selections are numerous. The sales person was patient and did a good job of advising us of all the policies.

I just love the Ashley Store in Ocala; the staff is awesome. I had the pleasure of working with Aaron and he answered all the questions I had and then some. He's amazing!!!!! The products were off the chain.

Don’t ever purchase anything for this store they are not helpful they charge $500+ to deliver and then when you aren’t satisfied with your order not even 24 hours after delivery you can’t return it!!! I am out 6k and they don’t care. I spent over 2.5 hours on the phone with 12 different reps from customer service with Ashley to the Ocala store managers and they can’t do anything they said they don’t have a return policy!!! Beware of these crooks they will get you!! I was told from a friend to not buy anything from there as they did the same to her and boy do I regret not listening to her.

Aaron was very nice and professional. I purchased the merchandise in a very short time. The whole experience was quick and easy. I will definitely be back.

We are relocating from Ga to FL and the folks at Ashley’s Furniture in Ocala FL have been fantastic to work with. The sales associate Kindel has been awesome to work with. She worked through our order the day we were there and answered every question we had. We have recently had to change the order and she was right there once again to assist with the changes. Highly recommend the Ashley’s Furniture in Ocala FL. Ask for Kindel. She will probably be at work.

I don’t like publicly posting but Ashley is very good. Haley the salesgirl was terrific. We were at Ashley today. April was very good. She new what she was doing and very pleasant.

The sales rep was very helpful.

Do not buy anything from this place

We found exactly what we were looking for. Excellent customer service by Renee J!

Excellent service

Alisa was super helpful choosing my furniture. Being short in stature I NEEDED my feet to hit the floor when I sat. We went with the Darcy line for colors & comfiness! Best of all They Are In Stock, no waiting a month of Sundays!

Great service!

I have been working remotely with Cesar. He is amazing and so easy to work with! I look forward to thanking him in person when my move to FL is complete!

Our salesman Aaron at the Ocala, FL store was extremely helpful and patient with us as we worked to make a decision on a sectional. We have encountered many bad sales people over the years that made furniture shopping a dreaded experience. Aaron was excellent at listening, helping and knowing when to give us space for discussions.

Kirsten was very knowledgeable about the store and each piece of furniture. She was extremely helpful, pleasant and friendly. I would definitely shop at Ashley furniture again and most definitely ask for Kirsten's assistance

(Translated by Google) The boy was a charm in attention 🙏🏻 thank you (Original) El chico fue un encanto en la atención 🙏🏻 gracias

Selection was amazing and service was outstanding!

ASHLEY was great. Our saleswoman was fantastic, she allowed us time to look around. When she saw that we found what we wanted, she came over to assist the purchase of our new living room set. If you go there ask for Healey. She will not let you down.if

Jesus was extremely patient with my process. Very knowlegable as well. He was adroit at thinking outside the box.

I am a 10 yearlong Ashley's customer who is very upset with what took place here. I spent about $10,000 all cash no financing and over the phone. Logan Fonte was the one helping me once I bought everything, he was nonexistent to help with my issues Aka issues he did not correct from the start. He gained my commission then went ghost. Then the so called "Manager" Abel should not even have a job at this store he is clueless of all. They shipped me the wrong box springs it took them 3 weeks to even try and get it done for me. Abel was one lie after another he told me don't worry, he has it covered. I showed up to the store twice and he said he cannot do it for me he does not know how too do it. How does a "Manager" not know how to do something so simple? I called dispatch based in Tampa from driver and she felt bad for all I told her she called the store for me and forced them to make my changes (3 hours on hold by Abel and his team) Once someone higher up confronted him with a 3-way call magically he knew how to do it. I made this order 3 months ago and we are still not rectified. Everyone in this store has a major attitude and they sit behind computer's and look at you with 10 heads like you are wrong when it is them. I Also was told from Sales Logan that I had a $95 dollar balance that would be refunded to me 2 months ago nothing ever came back to my card. Now the store is telling me there is no refund at all. So, what did the salesman get from telling me this? This overall experience is 0 stars. I will never shop at Ashleys ever again in my life from what took place here. They told me the head boss Frank was going to reach out to me and yeah.... That never happened either. I spent about 50k at Ashleys in the last 5 years. I ask to speak to higher ups and it gets nowhere. This store and experience awful. 0 stars.

Great customer service from Aaron, worked with me to meet all of my needs, will definitely be a return customer.

Well, where do I begin? I entered the store on May 8, 2023 and was approached by a gentleman name. Logan introduced himself to me and asked me could he help me and I said yes, I told him what I was looking for the color and shape and the size, and he said that he had what I was looking for. He took me to the merchandise and I fell in love with it and he help me ever why he could to get what I needed plus some. I never felt pressured at any time while he was showing me other options. You have a great employee. I’ll praise him for everything he did for me. Logan keep up the good work that you do. Thank you.

Our sales lady was helpful and friendly.

Steven was excellent. Excellent customer service.

Jesus was friendly, courteous and very knowledgeable.

Rene Jacobs was our saleswoman and she was very friendly, professional, and was fast but without rushing us. We noticed a price difference after the sale went through (sign on furniture had a lower price), she took us right to the front desk to get that corrected. I did not catch the name of the associate at the front desk but she was very friendly and efficient as well. We are very excited about our new bed frame. thank you!

Jesus and Kendall are amazing team members at the Ocala store!!! The wife and I gave them a number to work with, and they matched our expectations above and beyond for a beautiful living room set. Thank you guys so much! 10/10 recommend not only Ashley’s for their quality furniture, but their amazing floor employees such as these two. We left very happy and that’s what it’s all about. Amazing experience!

Sales rep very professional.

Professional, friendly, insidefull and courteous

Logan was great! He was so patient with us going back and forth so many times. He was the best! Thank you for having such a caring sales person.

Logan was the Best. Helped us in every aspect

My sales person Kendall, has been a delight to work with.

Beautiful HUGE showroom and quite honestly, the pictures on the website pale in comparison to seeing the furniture in the showroom! This furniture is built well, really beautiful, reasonably priced, and quite sturdy! The staff were friendly, professional, and not pushy. My sales person, Joanie, was INCREDIBLY helpful, extremely knowledgeable, and super fast with pulling my order together! I had been to 3 or 4 furniture stores before getting to Ashley furniture and I regret wasting my time at the other stores.

The scheduler was great - everyone nice but no so relaxing when technicians are speakly loudly on their phones. It was not my technician but the one next to me.

Very good experience. Thanks

Nice dining set and Renee was very helpful!

Caesar was very helpful and made it easy to find what we wanted and to complete the transaction.

I had a very good experience at Ashley furniture today. My sales rep was Aaron A He made me feel very welcome. He was very informative. He was very patient very knowledgeable. He was just a great sales rep all around. He made me feel very welcome, to want to come back to Ashley furniture so with that being said, i will be back into the store, thank you Aaron for your time and patience and making my experience much more easy & on me at welcoming.

Easy ordering. Store Representative was professional and helpful.

Found the sofa I wanted. Wasn't at all thrilled with the delivery crew as they were not Ashley but someone "farmed out"

I had a great experience at Ashley’s, and Joanie was so helpful. I highly recommend going as they have some great specials.

Joannie was so helpful and professional dealing with us. She knowledgeable about the pieces we selected. The furniture was beautiful and functional and I am sure we will enjoy it for a long time.

Thomas was wonderful! Got me exactly what I was looking for, given my space limitations with quick turnaround and great pricing. Glad I stopped in. Ask for Tom!

Great Team at this Location, and a special shout out to Tom, for his professionalism, and stellar knowledge.

Always great. They didn’t make the chair I was looking for anymore. But the gentleman found one for me that was close.

The entire process of selecting our furniture was flawless! Hailey was so helpful! She went above and beyond to make sure we got exactly what we wanted! We will definitely return to this store for all furniture needs!

Joanie was very helpful and we found just what we were looking for👍

Very well decorated and a wonderful staff

2of the several pieces I order came broken or in need of repair. I only had them for less than 4 hours and when I reported it I had to wait for a service call. My first service call was fine but the table needed a part. I am still waiting to hear anything. I was told that once it arrived at the warehouse I still have to wait 7-10 days for an appointment. What a customer unfriendly policy. Aldo when I did call the person on the other end was completely unrecognizable for the English language. I still don’t know what she was talking about. My second piece is to be looked at Saturday after receiving it Wednesday only because I insisted. I received an email telling me I needed to take 360 degree pictures of the chair and send it. What doesn’t work is mechanical not cosmetic. If I took a million pictures that still would not have. Clue as to what is going on. I am very disappointed with Ashley’s policy and level of work. A little quality control and neither of these things would have been delivered. I would hesitate to recommend buying from Ashley nor will I again.

The sales person was excellent. Our furniture was supposed to be delivered Tuesday. I received a phone message saying they would be there in 5 minutes. After a 1/2 hour I called. After two more phone calls and an hour later it was determined that the address they entered was incorrect even though the records indicated the correct address. Instead of coming to deliver they took the furniture back to the warehouse which will not be delivered until next week. We had sold our old bedroom set the day before therefore needed this furniture delivered as scheduled. It was their error which we felt they should have delivered when they realized they were headed in the wrong direction.

Sales people did not follow you around but were available when neede

I was having trouble with the online site/credit card approval and reached out to a sales rep Joanie and she placed an online order for me. She was patient and stayed on the phone the entire time to make sure my order and credit card went thru. I love the furniture that Ashley has to offer and especially the sale prices. Can't thank them enough.

Alisa was very helpful.

Talk about giving Customer service/satisfaction a whole new meaning. Abel and Renee you two went above and beyond to assure that I walk out of the store happy as can be. I was able to get everything that I had imagined, to a price that is very much affordable. Thank you so much for making my first shopping experience in Ocala simply AMAZING!! 5 Stars totally and I’ll be a o for more :):) Marion

Tom was great; very personable.

Loved our couches. We bought them during the Memorial Day sale where they were offering 10% off. Got told they would mail a gift card for the “10% off”, a few months pass by I got told they were putting a hold on getting them mailed out. 6 months pass, I completely forget about it, and I called them to ask why I never received the gift card, the lady told me “funny story, it shows your gift card just expired yesterday.” I never once received this gift card. She said it was sent by email and I never got it. She said she would ask her manager if she could re-issue it, and still have not received anything. Needless to say, be careful with the “sales” they have.

Item delivered broken. Refused to pick up item after arriving broken. Their return policy states that they will pick up the item if it is delivered damaged but they're requiring seniors to return it to the store. Don't buy from this garbage place. Filed with BBB.

Great experience with Jesus at the store today. He was helpful and knowledgeable about all things related to my recliner purchase.

Nice place to look around.

Ordered sectional 12/25/22 paid extra for set up and delivery. Sectional is $400 more than other stores but due Ashley Furniture commercial ads as being such a great furniture store I decided to pay the extra money to purchase through the website. Here it is the week of delivery and they call me to tell me the sectional is on back order! Now they changed the delivery to 2/9/23 another month! Messaged customer service and all they could do is apologize for the inconvenience. Meanwhile I have to change all my plans around this week that I had already set up for sectional yo be delivered! All I get is “we apologize for the inconvenience “! Rude!!!

Found what we wanted and delivery was in 2 days. Fully set up.

Could have better customer service.. My personal opinion is if you don't look like you're made out of money they don't really want to help you.

Had my new bedroom set delivered. They only sent one guy who damaged the dresser, my stairs, and door frame. My 12” Mattress never expanded. It doesn’t even fit in the bed frame. Each corner measures differently. I’ve been fighting for months and they won’t exchange it.

I was blown away by the selection and quality of the furniture! Stacy was very helpful- she spent time getting to know the style of furniture I wanted and showed me pieces that matched my style. She was truly a delight to work with and was very knowledgeable about the inventory. Thank you Stacy for making furniture shopping fun! :-)

Kirsten Wood was very helpful and diligently worked on my orders.

Love my new sofa set my boyfriend bought for me. Ashley does not have or offer delivery service so I had to hire a third party delivery service to delivery my furniture. They took excellent care of my furniture during delivery, installation and set up. My boyfriend also purchased the insurance package on the furniture and when I noticed that the wedge was damaged I went to file a claim and was told it is a warranty issue and to call customer care. The warranty and customer care departments will NOT do anything to rectify the damage to the bottom of my wedge. I have 2 holes in the bottom of it. Customer care scheduled a technician appointment and said that someone would be calling me to confirm what time they would be showing. I got no phone call and was told that my appointment was cancelled. I didn't cancel it. I don't know who cancelled it. Then my issue had to be escalated and I was told that someone would be calling me back. It is now 4 days and still no phone call. Store took my boyfriend's $9900 but won't do anything to correct the damage to the wedge. The furniture was purchased on 11/15 and it was delivered 5 days later. I seriously would not recommend buying anything from Ashley furniture in the future. The sales order has my wrong address and the sales lady that helped him put a bogus number on the order. I have never been so disappointed in my life. I still really do love my furniture. I am seriously disappointed in the handling of my issues and damage to new furniture.

We are very happy with our latest purchase. Always quality at a great price. Steven and Robin were most helpful and friendly tonight. Ashley furniture is our go to furniture store. Thanks!

Furniture scheduled to be delivered on 12/3… Got a text that delivery is now set up for 12/6! Old furniture is out on 12/2 scheduled off from work, now they push it back a week! I was supposed to get a text on my delivery time tomorrow today, instead get a text for delivery next week! What scam! When you call you get all people with broken English, that have no idea what you’re saying! Time to go to the store and cancel this order! Such a joke and a poor way to do business!!!

I was greeted at the door as soon as I walked in. And I already knew what I wanted. She helped me place my order. So I could go get my other things done that I had on my listed that day. I was very pleased with their promptness of getting my Chair & foot stool on order. Thanks and you all have a Great Holiday Jan :-)

Two great sales women. Love my Sterns and Foster mattress. Delivery was a nightmare with a very rude day laborer in an Enterprize truck who walked out, drove off, leaving me with no paperwork or signed receipt. Impossible to get through to store by phone so drove there in person. Local store personnel had no idea how to resolve issue. Expected call from store manager or delivery manager as requested. Didn't happen.

Great options and great customer service. We love Ashley furniture!

I had a lovely experience shopping in the store. The young lady who took care of my purchases was very knowledgeable and professional in her approach. Ashley’s will be my furniture store from now on and I highly recommend them to my friends and family.

Kindal was extremely helpful and courteous and I will be back for more furniture

Not impress.

The worst furniture ever purchased in my lifetime. Extremely difficult reaching a person at the store. When you do reach someone they promise to return your call and they don't. Furniture cushioning wore out after 6-8 months ,discolored the leather which it wasn't real leather.Frames started to separate on both sofas. I would never ever recommend any one to Ashley stores their products are inferior and defective and they don't try to go out of their way to keep customers happy at all .If you are considering Furniture from them please don't waste your money,you will not be happy!!!

Great experience. No pressure.

Bought a Recliner chair 👌

Joanie Snaith did a wonderful job of showing me just exactly what I was looking to purchase. She understood my taste and requirements. Your computer system was a mess but she handled everything professionally. I'll be purchasing future items. Thank tou

Worst experience ever. Driver broke item, they said delivery the next day and never showed up.

Lots of good furniture and they price match. Sales lady did not listen to our needs so we went back next day and worked with a male who gave us what we wanted. We spend $.....lots.

Excellent customer service! Joanie Snaith was an amazing salesperson, so helpful and patient. I will use her again when I need furniture and recommend her to my friends

I cancelled my order 2 days prior to delivery after returning home and realizing that it was not going to work in the space. It’s now been over a week and I still have not received my refund credit to my debit card. I am VERY upset about this poor customer service! The most upsetting is that I am now receiving emails congratulating me on my purchase and delivery which I cancelled and was never delivered.

Kind, helpful and patient staff. Questions and concerns were answered thoroughly. I have always shopped at Ashley for all of my furniture needs, they always have the best designs and upcoming styles available, however, I noticed some of the quality of wood has decreased over the passed few years on certain items like bedroom sets. Not as heavyily-duty made as they used to be on some items, but the prices have not gone down with the cheaper used wood products. I purchased Barstools while there and they were sturdier then the bedroom set I looked at. Overall, a good place to buy furniture in certain departments.

BUYER BEWARE!!! Post furniture purchase customer service is non-existent. I have been attempting to receive a refund due over $500.00. Corporate office is not reachable. Representatives hang up the phone after waiting hours to speak to someone. The store personnel is wonderful, however you will enter ZERO support once the deal is sealed.

Their prices were surprisingly reasonable.

Had nothing but bad experiences with this company! Everything didn’t come the same day as the company stated. We was suppose to get a refund and all we keep getting is the run around. I am convinced that this company keeps the refund for them selves. Bad Business.

Joanie was awesome! New associate, sweet and patient. Def a great experience..

Keith is an exceptional person offing the best customer service. I would highly recommend Keith as a sales professional.

I did buy a sofa the sales person it's just ok service, her tattoos don't help so much.

So my daughter just moved into her very first apartment, happily she went to Ashley to buy a bedroom set! A beautiful very expensive set, when it was delivered approximately a week later my daughter was out of town and my husband excepted it. When her and I returned and saw it, clearly she was upset because the box spring and mattress are so high(not like it was in the store) so we called Ashley and couldn’t get through for days, everytime we finally got through the automated system , we were disconnected after about a week and a half of that I called corporate and they said they do t do any refunds or exchanges but maybe the store manager would. So again we try and get through and about 3 days later we do and I’m told that the manager is aware of the situation and that an exchange would be made and they would contact my daughter on Thursday, no one did but on Sunday she got an email stating they would not exchange or refund or correct the issue!!!! This is horrible!!!!

Michelle went the extra mile with her expertise and sales. Will definitely go ba k!

This company has one of the worst customer experience, but the sale associate was very helpful.

I have spent allot of money over the years at Ashley Furniture first time back in 2005 and had that furniture some still today, But September I had spent $4200 on mattress and motion base. Now after dealing with Mattress sinking and giving no support for lower back I put in for a warranty claim, 1st issue I have is can not even call the local store through the local number and for 4 days in a row I kept getting someone in Asia that barely speaks English and today I get someone on the phone in America and tells me that they need to send a technician out, but I have to send pictures first. She also told me that the technician has to see that the mattress is depressed 1 1/2 inches well if I wait till then I wont be able to walk due to extreme back pain. I also called Beauty Rest and they wont do anything even though they admitted they have had issues with this mattress because it was bought through Ashley Furniture. The Mattress is a Beauty Rest Harmony Lux Diamond and I paid $2499.00 plus tax just for this POS. I'm now going to blast this review all over Social Media and multiple times on several of Ashley's and Beauty Rests sites. It seems today everybody worries about reviews so lets see how much response I get from either of them. I unlike most don't finance furniture I pay for it so this is money that I expect back. Both these Companies are at fault. Check out the reviews on this mattress for yourself.

Furniture on the floor looked good,However it was 4 to 6 months to get anything. What a shame.

Great furniture options but horrible customer service. They have horrible policies for refunds and make it pretty much impossible to work anything out or get your money back for items in perfect condition. Really not worth shopping there unless you're 100% sure that you're going to keep what you buy.

This was hands down the worst service I’ve ever received. In store, they were great up until actual checkout. Unbeknownst to me, they ordered the incorrect version of my bed frame, as well as order two headboards, and forgot my dresser altogether. When the incorrect shipment arrived, I was told to keep the items until they could send out the correct pieces. That alone took two weeks to hear a word back after numerous calls asking. Once the shipment was brought in, they had no idea to bring back the incorrect pieces so I once again had to call. Once that was figured out, they didn’t even have the nuts and bolts needed to set up the bed frame. I am now waiting for my THIRD shipment from Ashley with very little help from any staff. If I could rate 0 stars I absolutely would.

They delivered the mattress to the wrong address & trespass the property of an empty house still under construction. The Ashley personal enter it without anybody's permission, also the person in charge of my mattress delivery signed for my self, so that is totally ILEGAL procedure from Ashley Furniture. They left the mattress in one of the empty rooms. I do not recommend anybody to buy from this store!!!!!!!!!!!!!! Plus their customer service is the worst too. Be careful before you buy from Ashley anything!!!!

Great selection of very nice furniture. We've purchased from another location in the past and had a good experience. Pretty disappointed this time. The posted sale was very misleading (most items weren't on sale). They have a sign indicating free delivery but they charged us for premium delivery without asking. Made the process very difficult to get it changed to free delivery once I caught it. Customer service was very helpful once I followed up, but the sales associates were misleading and didn't follow through on what they told me they'd do to fix the problem the day of purchase.

The store had the exact dining set I had envisioned in my head. I really had not expected to find and buy a table today, but I did. The saleman, Robert, was kind and just left me be to walk around the store at my leisure. I have not received the set yet so cannot speak to the quality. But the sales experience was good.

Beautiful furniture

This store has the most excellent and helpful staff of any store of ANY kind, I have ever seen. Friendly and helpful are understatements. I want to specifically acknowledge the remarkable customer service that I received from Danny, the manager, as well as some of the staff - Grace, the original salesperson, Kindel for going above and beyond to jump at the opportunity to assist a clearly frustrated customer, and Barbara for clarifying a financial question I had about the bundle package I had received. I've never been treated with such respect and received such a prompt GROUP effort to satisfy my questions and concerns and I've been in sales and customer service my entire life. Highly recommend this location to anyone for their professionalism, their integrity, and their overall efforts to ensuring a high quality customer satisfaction. Highly satisfied.

I walked in after viewing products on line new what I wanted and was in and out of the store within 45 minutes. Love the service and merchandise.

Kindel at Ashley Home Store is amazing! Very helpful and not pushy. Highly recommend her!

Had delivery without power cord. Called customer assistance. Sat online for 45 minutes. Got hung up on. Called again hung up on again. Worst customer service ever!! After 8 hours, texts, numerous calls and email, finally getting part shipped to me in 10 days. I paid for set up and now have to have someone help set it up when I get the part because I can't lift the loveseat to hook it up. Extremely frustrating!!

Ashley's is a wonderful place to find everything you need to furnish your home. Michelle was excellent and helped me get everything just right a couple of times. Danny and all the rest of the team that coordinates with Michelle in ordering, payments, delivery and all the rest are very knowledgeable, professional, kind and amazing. Thanks so much!🙂

Great store and Great prices!

Friendly

Update 6/15/23 Lowered to 2 stars after waiting six months for our tables was told 3. Also, we never received the two promotional gift cards as promised and listed on our invoice, worth over $700. Went to the store twice, called customer service three times over the past year, Along with multiple texts and a few phone calls with the sales person.. Second time at the store, the manager blamed corporate for the promotion mishandling, copied the paperwork and supposedly send it to them. He said I would be hearing from them within hours or at the most two days, never heard from them, uet again. Unfortunately, the company doesn't seem to care about its customers or its employees, and for that reason, I will never purchase anything from them again. It was an expensive lesson, but there's many of those in life. Good luck to those who choose to work here or deal with them. Buyer beware, Don't take some deal with gift cards, get the discount straight away. We were shopping for a new mattress for our teenage son as well as new living room furniture. We were greeted by Kindel when we entered the store. She gave us info on the current sale and financing options, then told us to take our time. She didn't hover and pressure us in any way. We spent quite a bit of time looking on our own before we asked her for help with the mattresses. She was highly knowledgeable and very helpful. After settling on a mattress we then continued on with the furniture. Ultimately we ended up having to come back at the end of the day to complete our purchase as we had other obligations. Kindel was thorough and efficient throughout the entire process. We have bought furniture here before and will buy here again. Kindel was excellent and we really appreciate her effort, we will be seeing her again.

Joelle was great.

Bought a sectional last June 2021 cushions are sagging and fraying was told by a technician it was customer wear. Have a year warranty but they said the cushions were not covered it states in the warranty that theyare. Never will buy anything from Ashley again.

We had a very good shopping experience today. Delt with Robert and were very pleased with his help. Looking forward to our new living room furniture.

(Translated by Google) They are very irresponsible. I was on hold for 10 months since I bought a room set and every month they indicated that a part was missing, that when it is complete they deliver it. Al. After 10 months, they tell me that they cannot deliver the product to me because the model is discontinued. And what happened to those who did? And the missing pieces was supposedly 1? Absurd and unprofessional. With a degree of nerve to lie every month. And there is no manager who faces the customer 😡 (Original) Son muy irresponsables. Estuve en espera por 10 meses desde que compré un juego de cuarto y todos los meses indicaban que faltaba una parte, que cuando esté completo ellos lo entregan. Al. Cabo de 10 meses, me indican que no me pueden entregar el producto porque el modelo está descontinuado. Y que paso con los que hicieron? Y las piezas que faltaba era supuestamente 1? Absurdos y poco profesional. Con un grado de descaro para mentir todos los meses. Y no hay un gerente que dé cara al cliente 😡

Awesome service and affordable prices on quality furniture. The personnel are very attentive and relaxed.

I ordered a bedding set last August, 2021 and today May, 16, 2022 they tell me that that bedding set that I chose in the store is discontinued, after 9 months of waiting

HORRIBLE EXPERIENCE! WILL NEVER RETURN! Placed an order day 1 and spent almost $3k. After three reschedules(all done the day before the scheduled delivery) I went to the store to resolve my issue and was told my options were to either continue waiting, or cancel my order and just be out three weeks time. Horrendous first and last experience. I would strongly suggest shopping elsewhere, unless you’re a fan of wasting your time and being treated poorly. Will be telling everyone who will listen to steer clear. Utter garbage.

Fast selection process, item in stock, delivery set up for the following day. Very impressive and great sales assistance. Thanks!

Robert J was outstanding. He was attentive without being intrusive and interjected humor, which made for a pleasant buying experience.

We purchased items from this store with a delivery date set. Upon delivery, one of the items was damaged. For over two months we have been trying to get this item replaced. After waiting, we called and requested to speak directly to the supervisor. The store supervisor refused to speak to us or replace the item. Very unprofessional, customer service is poor. Do not use this store.

People friendly

Wonderful experience. Keith was very kind, professional, and patient. Highly recommend. Will be back!

Beautiful furniture everything was nice .place my order for the whole entire house. Place a order last year in October. I still haven’t have my furniture. They never should take your money if they don’t have the furniture stocks. In a warehouse. To get in touch with somebody it’s terrible and then when you talk to somebody .they don’t know what you’re talking about they don’t even know your order. They promised the 18th of this month I will have my delivery. But I hear this before 4 or 5 times before .wil see if they keep the word.

We ordered 2 bedroom suites and 4 barstools in Dec of 2021. Sales person told us that one bedroom suite was in and if we wanted it delivered right away we should split our order because the other bedroom suite and barstools were not in. Delivery would happen on 1/5/22. We told him that we were from Ohio and had to extend our stay in order to take delivery (2 extra vacation days we had to use). We agreed and on 1/4/22 I called the store because I had not received a call for my delivery window. I was told that one item wasn’t in so delivery would not be happening. It would have been nice if someone would of called to notify us so we could have driven home as we had planned. 1/28 We received an email saying everything in the first order was in and ready for delivery. My husband called Customer Care and asked if the second order was also in. She said No. Then she told him to let the order sit their until the rest was in stock which she said would be 3/10/22. I called on 3/11 to set up delivery for the 25th of March and was told that now neither one of the orders were completely in. WHAT? We were then told to call the store that they would see more on their screen than what she could see. Called Ocala, talked to a very nice lady named Barbara. She said everything would be in stock by the 21st except the bar stools. Told her to cancel barstools off the order so that we could get the 2 bedroom suites delivered on the 25th. Barbara then called me back with the confirmation number for canceling the stools. We will see if the 2 bedroom suites get delivered. I like Ashley Furniture and hope this is just because of shipping delays. No excuse for using part of our first complete order to fill another. No excuse for not following through when they couldn’t get the order to notify us. Update: Both Bedroom suites were delivered, constructed and we are very satisfied! Will shop Ashley Furniture again.

Experience in the Ocala store was good. Sales people were friendly and helpful at the point of sale, however it went down hill after that. I received my order on time, BUT the delivery drivers did not contact me as requested prior to delivery so I was not at the drop off when they arrived. Someone else received the order and I didn't even know it had been delivered. Since I was unaware when it was delivered the delivery crew dropped it off unassembled in the boxes and left. I paid for delivery and set up and it clearly states that on the receipt so there shouldn't have been any problems. I immediately contacted the customer service dept and they said they were too far away to come back that day but would call me back and schedule for someone to come out and finish it. That never happened. I waited 2 days and called again connected me to the distribution center which said "yes you paid for set up, we'll call and get someone out there for you". NEVER called me back, again i waited 2 days and called back and had pretty much the same conversation and again waited a few days before calling a 3rd time! This time the person at distribution said i didn't pay for set up and I had to go into the store where I purchased it to figure it out, so I did. They looked at my order and said, "yes you paid for delivery and set up", they started a "claim" to get it taken care of and said that someone would be sending me an email with a link to go on and set up a day/time for someone to come out. AGAIN I waited and it took almost a week ton get an email that said " we've received your claim and will be getting with you soon". That email has been 5 days ago and I haven't received anything else from them! I'm pretty sure if i took over a week to pay them for my furniture they'd be calling me multiple times a day! But since we pay before delivery they simply don't care. I've had the furniture sitting in boxes over a week now and they still haven't communicated to me as to when someone will be out to finish the job I paid for!

The sales associate charged me for a protection plan without even asking and when I noticed it I contacted the manager she did give me a little bit of a discount. I tried to cancel my order the day after I bought it before delivery and the manager told me to go ahead and look at it in my house to see if I liked it and if not there would be no problem getting a refund .When I got the furniture it was defective from the factory Due to the Chase loungers cushion not being anywhere close enough to fitting. I ask for a refund ,it took three days for the store to put my request through they said it be another 7 to 10 days to get a refund. I have yet to get a refund as of 3-11–22 and I bought the furniture 2–27–22

Horrible customer service from start to finish. Unknowledgable sales person, late delivery, no way to call local store, 2 hour call back from customer service, rude manager named Alexis? who was quick to throw her team under the bus. She is a poor excuse for a leader. Rather than apologize her solution was to tell me she would "handle" the sales person and credit me $100 for my late delivery and poor experience. It has been a week and I am yet to get my credit back. I would love someone from the corporate office to contact me.

We had now for the second time a great experience with Samantha Carnecchia. She is a very qualified sales person and took great care of our special wishes. A pleasure to shop at Ashley's with dedicated staff like her. Keep up the good work Josef (Pepi) Herrmann

Just purchased my living room furniture and I couldn’t be happier with my experience at Ashley. I worked with Caesar, who is very patient, professional and genuinely a good person. He accommodated my schedule by coming in after his shift was over just to assist me. I am looking forward to receiving my furniture soon and returning when I’m ready to refurnish my kids bedrooms in the near future. Thank you 😊

Ashley furniture was a great experience from the time we walked in the Ocala store. No pressure, answered my many questions, explained the sales process & payment opitions along with the checkout process. I feel the staff has been trained well making sure the customer is satisfied. One word of advise is make sure you're doing your homework upfront on pricing points because they'll make sure you get any on-line or sales prices!!

We went online to Ashley Home Furniture and had a bad experience, so opted to go to the Ocala, Florida store instead. We were first helped by the manager, Alexis, who was great. Because of other duties, she handed us off to Haley, who gave us excellent service! When we couldn't find what we wanted because it was back ordered, Haley helped us to find a deal on other furniture that not only was in stock, but was less expensive and we liked it better! We will be back!

Our sales rep Makayla was excellent, she was very patient with us throughout our selections and purchase!

Competitive pricing. Knowledgeable store associates.

Lovely store! Makayla listened to what we were looking for and found us the perfect furniture!

Very Pleased with the selection and our salesperson was excellent. Thank you Hailey.

I purchased an outdoor sofa and two chairs. They offered delivery and assembly for $119..99 for "all the items in this order". They came and delivered the Sofa and assembled it. The two chairs showed up in a box. They ( Ashley) say too bad, bring them back if you want. HORRIBLE COMPANY. Misleading customers intentionally in my opinion. Rude and short with you when you call in. I strongly recommend you not do business with them.

Can't say enough, Awesome lady helped us, smooth transaction. The furniture might cost a bit more than competitors but the quality is far superior. We shopped around and for the few extra dollars it was well worth it.

Stinks me and my wife was there at 9:40 am but they have better then bankers hours. They open at 11:00 and the kitchen table and chairs we wanted was not in Ocala, they say Gainesville or Orlando. My wife asked a lady about the set do you think she would say we will get it for you NO. Great customer service NOT and I'm not driving to them store's.

My expensive recliner was ordered and promised within 6 days. It has been scheduled for delivery three times and canceled each time even after I received scheduled time and the 4-Hour block. When it wasn't even on the truck yet they gave me a 4 hour time block for delivery. If I don't get my recliner delivered soon I'm going to cancel payment and not take delivery. W A Earl, Ocala Florida

Melinda was our sale person helped up pick out a couch and chair she took us all around the store and showed us different options very helpful in finding our new furniture she was great Ron Kohl

Barbara was helpful and informative when we purchased our chest of drawers today. The only thing we didn't like is the long wait for the delivery, which as quoted, will be 1 to 6 months. Heck

Kindel was great! Love our new recliners

We were very impressed with Alexia. She went above and beyond to get us what we wanted.

Paid for delivery and set up. 1 peice was damaged and the driver argued that he wouldn't take it back. Never set up furniture and left. Advised the manager who said she couldn't refund the delivery but gave me $25 gift cards that's only valid 1 per order. I was previously promised a refund. Set up my own furniture.

Price is too high

Really lovely experience. Grace was helpful and gave me space to meander while checking in periodically. Easy process and found what I had been looking for.

This was the worst experience I ever had at Ashley's furniture store in Ocala Fl The employee's that I work with was incompetent about Synchrony credit ,I had a few of the Ashley's employee's come up to me and tell me they don't except synchrony credit cards . Not to mention the employee's kept trying to make me finance my merchandise through(synchrony). I even called synchrony to check the status and make sure it was possible.Ashley home store Ocala, Fl is a joke everybody is dressed well but all the employee's Are incompetent. I was able to make my purchase Thank to Kai And the Red-headed manager RAY TAYLOR

Very easy process.

Had to wait a half hour before it's shells person would come up ended up spending an hour and 43 minutes and left with nothing when it recommend this place to nobody

STAY AWAY!!!! Major rip off! The delivery drivers are subcontractors that rush building the furniture to the point of damage. Had a patio set damaged 5 times finally I built it myself to save the stress. The store will not help or speak to you in regards to any issues once you’ve made a purchase. Emails to district managers fell on deaf ears. Financing company synchrony is a scam bank taking advantage of people. Wouldn’t send my worst enemy here.

Hailey is a wonderful representative for this store. Detailed and caring!

They delivered my furniture damaged wow

The only thing that Ashley furniture is good and fast at is taking money out of your account. Subpar customer updates. Excessive wait times to speak with customer service. You can't reach local store by phone. Takes you to universal queue. They brag about being the largest furniture retailer and having their own manufacturing and shipping fleet but are just as bad as other companies that don't have these resources. I will never do business with them again, nor will my friends or family. Worst furniture experience ever.

Have good variety of dining sets on display. They have exclusive Ashley products that you cannot get elsewhere.

The furniture is substandard and not good quality. Was comfortable in the store but the products I got are not comfortable at all I will not buy furniture from them again. For the money I spent I expected better quality. The warranty is a waste of money.

great customer service during our shopping experience

The store was nice, the store associate was friendly but the furniture I wanted for the holidays wasn't available for 12 weeks. I was open to selecting something different but then the associate didn't seem interested in helping me find something else...I came home and bought similar furniture online at Wayfair that will arrive tomorrow.

Great experience. Sales person was so patient and not pushy. Everyone was respectful with us and sales people didn't try to step over each other to "get the sale".

Our sales rep. Stacy is amazing as always! This is our fourth time buying from her and she always takes great care of us!

Fast, friendly service. We were in and out within 30 minutes. Our sales associates was friendly and knowledgeable.

Travis can you look into the 2 refunds I am due? First was with Kindel not applying a military discount and second was Kindel put in the wrong bed frame size on the order and I refused the queen frame, ordered a full. The warehouse has confirmed they received it back. Can you reply with when I will see the refund. I am going on 30 days with no resolve! Broken furniture and "approved" return is still sitting in my garage. I was told the day they delivered they would send someone to fix the broken handle.. Nothing and I get the covid excuse about having someone to come out! Next will be my cc company and the BBB! This is such poor service.

Nice but way too expensive!!!

Beautiful furniture. Friendly employees

Terrible. I ordered a wall item on line,it was the wrong description,they wouldn't take it back in the store. I never heard of not bring able to take something back yo their own store. Then they wouldn't send me a free mailing label,I'd have to pay over 30.00 to send back. So I took it to a second hand store. Beware of ordering in line!!!!!!

Just ok,,,,,must order everything.

Called first and spoke to "Ashley"... Very helpful, patient and friendly. Went to the store and met Ashley and completed the sale...very easy!

Try to get a refund in a timely way. Ordered a table 7/3/21. my cc charged 7/5. told not arriving till February 2022. 10/30 cancelled by phone to their corporate 800 number, (never was able to reach the store after 2 days of trying), I never received cancellation confirm. Called the store early in the week. Was told the order was officially cancelled "today" Saturday the 6th. so 7 to 10 business days to get the refund processed from today, not 7 to 10 from when I was first told the order was cancelled. They are quick to take money, stupidly slow to process refunds. I need more furniture. Will shop elsewhere. 1 star for this review about to hit social media! VERY unhappy.

Just wanted to say thank you to Kai and manager, Alexis! Wonderful customer service, even though they were extremely busy! Will be back to purchase from them!

(Translated by Google) Beautiful furniture (Original) Bellos muebles

If I can give negative ratings I would. STAY AWAY. DO NOT BUY HERE.. THEY ARE THIEVES AND LIARS. HORRIBLE!!! I contacted the BBB since you refuse to return my money. Next up TV and State Attorney.

Generally speaking very good. Confusing delivery dates

My wife and I stopped into our local ashley furniture in Ocala FL, and purchased furniture for our new house we purchased. Bought several items in the beginning of Aug. Was told a few items would be delivered the following week, followed by more in 2 weeks and the rest would be delivered in 4 weeks. End of October and we are still missing a kitchen table, bedroom bed frame and headboard and dresser. We also purchased a tempurpedic mattress and was told we had 90 days in home trail. After a week we did not like the mattress and called the store to start the return process and was told we would have to wait 30 days first to give our body proper time to adjust. It sound reasonable so I agreed. After the 30 days was up we was not satisfied and called and was told we need to go the store to start the process of returning it. (45 min drive) and got there asked for the manager as directed and she told us they do not have 90 day trial period that they have an 90 exchange period that we could pick out a different mattress. We did not accept this answer so she said I agreed to it which I told her no we did not. So she stated that she would show the paperwork we original signed. She found the paperwork but the form she stated we signed was not there. Stated to us thats are return policy and it does not matter if you signed it or not and refused to take the mattress back which cost over $5000. All we asked for is to keep your word and take the mattress back. We have been buying Ashley furniture for 10 years and this may be our last purchase.

Just purchased sofa in Ocala for delivery in The Villages. Sale was handled by Grace she did outstanding job and painless purchase. For military vets be sure to ask for additional discount. Thank you Grace

Stacey was great

Went in to see what was available in sofas and loveseats. We were not familiar with the brand Ashley or their stores. Initially met by sales associate Cesar. Late also chatted with Matthew, one of the managers. Went back in a couple of days later to further compare pieces, availability, and prices. On that day we were helped by sales associate Michaella and her manager, Alexius (Cesar and Matthew were off). Decided on what we wanted to purchase. Compared what Ashley's could offer on price, delivery, and warranty with other known local retailers, and on line, including Amazon. We were glad we did those comparisons. We shared our findings with Michaella and Alexius. They matched or beat everything. So we bought a sofa and matching loveseat - Ashley's "Party Time" in white. Throughout our shopping experience we were treated very well. No pressure, but very attentive to our questions etc. We were also impressed with the quality of the furniture and the availability of accessories etc. Good store, great people, very reasonable prices. We'll go back next time we're in the market for furniture.

Grace was great!! She helped us get exactly what we needed and cared for us like we were the only customer in the store!!

Grace is an amazing salesperson. (Cute too!) (I'm 67, it's not like that...) I wasn't planning on buying anything, but she found a way to change my outlook, and to meet my new-found needs with your items. She knows how to interact with perspective buyers and make the sale. She deserves a raise!

Is Alexis and Ishmael were extremely helpful And knowledgeable. It made furniture shopping very easy. I would recommend the store to anyone.

Experience was good! Kindel didn't push sales on me and let me be, so when I was ready to place my order later the same day that's who I made sure to find. I have not received the furniture yet to have any opinion on that.

After waiting almost a month to receive approval for the tax free exemption for our church, I then proceed to the store to make the purchase. Unfortunately the sales clerk that was helping us went on vacation and left another to follow up with the purchase. The order was nowhere to be found and I had to start over. The clerk was having difficulty ringing up the sale and this required calling the supervisor to help. She was not able to print the receipt after running the credit card. The clerk asked me to follow her to the main sales desk where another person was able to print out the receipt. On my way home (45min from the store) I receive a phone call to return to the store as I owe them money. UGH!!! They had to run the card again, after I made certain they voided the first sale. Certainly won't recommend Ashley Furniture.

Staff very helpful and pleasant. Worked with me to save a few bucks.

Horrible horrible horrible!!! I will never step foot in this store again! If I could give zero stars I would. Bought all kinds of furniture. When it was delivered, one table was lop sided badly and the delivery people broke one of our solar lights. They replaced the table with another crooked one! Then our "matching" nightstands didn't match. One was brown and one black. Calling their customer service was even worse. Had to wait 50 minutes for someone to pick up the phone only to be hung up on! Then we drove to the store only to be told that the manager wouldn't speak to us. We had to talk to a guy in " customer service "????? What a company! Never again!

We had very little time to furnish a WHOLE house... 5 bedrooms, living, dining, kitchen, patio, literally everything. I just had major surgery so furniture shopping was not what I had planned as an “exciting” adventure out of the house. Let me tell you, Sahi at our store in Ocala was AMAZING. I have never had a smoother more pleasant experience purchasing anything in my life. She made everything so easy and effortless and literally took care of it ALL! If I could leave Sahi 10 stars I would!!

Great service beyond what we expected. Gave us the best price on a dinning set.

Hailey was very helpful, professional and made the process easy. I will definitely recommend your location and Hailey personally.

Angelica was very efficient and organized. No pressure, just the facts and I think she got me the best price possible. Thank you. :-)

I really love this store this place is my go to if I need anything for my home I have multiple items and furniture from here I highly recommend the store for anyone who is looking for nice furniture and SAHI is very nice and helpful she will do her very best to find what you are looking for sweet girl .. I’ll be back

Hailey and Grace worked together to make us feel like we were the top priority. We bought a new frame with mattress . Now the delivery was in two weeks but now it moved up to Wednesday. We will be back to buy a another new bed in two months. Thank you lady's.

They got a lot of nice rocker recliners, and one I really want. It moves the head back n forth too. Lot's of other furniture too.

No pressure sales, willing to show multiple items in order to make a sound decision. Hailey provided a great experience and was there after the sale as well.

Sahi was the best sales person. Friendly upbeat.

Kendall was very kind and wise to everything that was on the floor. She took time with us and has a gentle spirit. I would highly recommend Kendall (the only red head) She is simply everything a person could ask for.

We were taken care as soon as we arrived, Hailey waited on us and was very helpful and professional. I will definitely be back!!

Hailey was absolutely amazing and extremely helpful. I would highly recommend anyone looking for a witty and patient salesperson specifically ask for her. I will be back again just because of her. 10/10

I love this ashley. The employees and managers are always friendly and ready to help. This is our second time using this ashley. The first time we bought a couch and this time a bunk bed for my daughter, and a brand new mattress and bed frame for me. Like I said exquisite service from everyone and not to mention everything is made in the USA.

The saleperson was very outgoing. I was not sure if I would find the chair I wanted. I am a short person and need a short chair. I was very surprised to find that ashley homestore had to many to choose from. I found the one that fit me the best and I bought two.

HHORRIBLE!!!!!! They will lie to you and you may receive a partial delivery 6-9 months later!!! They are the only store doing this. GO TO ROOMS TO GO OR KANE FURNITURE!!! DO NOT VUY ANYTHING FROM THEMMMM OR YIU WILL REGRET FOR RHE REST OF YOUR LIFEEEEE

Has a very good inventory.

Melinda was very helpful and honest in assisting us. Thanks to her we found exactly what we needed.

Correct amount of attention, without hovering over us as we shopped. Offeted us an invite to a private sales event. The furniture we wanted required some tailoring, and Guy made thar happen. Looking forward to reciving and enjoying our purchases.

Our sales person went the extra mile to find exactly what I was looking for. She and her manager put together a perfect deal for us.

Kindle is very helpful

We enjoyed our shopping experience at Ashley Furniture in Ocala. We appreciated that the salesperson let us shop alone, but was available for any questions once we were ready to purchase. We look forward to receiving our new furniture!

Our salesperson Barb was very knowledgeable of the bed items we were looking for from mattresses to frames. She made it a very pleasurable experience. Thank you Barb. We will be back. PS...I love my milk tin...the sunflowers look great in it.

If I could give 0 stars I would. The only bright spot was my sales gal Grace. Amazing. Three deliveries and 3 different things damaged. Delivery drivers complaining about the warehouse and saying to keep the items as it would be easier to exchange damaged items...technicians coming to assess damaged items and redeliveries of items still coming damaged. Items canceled and I can't get a straight answer from customer service on where my money is.

Terrible customer service multiple pieces were defective as well as them sending me a used bookcase bed for my daughter. installers say they do this all the time , if customer does not say nothing then they try to get away with it. My furniture was used and repainted. Then took them 4 months to let me know when they are coming out to replace it. 3 techs came out and they brought wrong parts to replace and forgot to replace other defective pieces. I am still waiting to have them fix these issues, would not buy from them again.

My experience with this store has been terrible. Bought a power recliner for my dissable mom. Chair broke twice in less than one year. After multiple calls Ashley's decides to grant a store credit (the replacement part was coming from China and it was going to take over a month for part to arrive) its been way over a month, I still have no store credit and the broken chair is still in my house. I will not recommend this place to anyone. This entire process has lasted almost 3 months they are quick to take your money, but cant expedite a return.

I highly recommend the Ashley Homestore in Ocala. We have purchased multiple pieces of furniture from them over the past couple of years. We went in recently because we needed some parts for one of the pieces purchased over a year ago. The Manager jumped in personally, working with Customer Service, to get us the parts we needed at a very low cost. Because of that, I have decided we need another bedroom suit - from Ashley Homestore!

Ashley was awesome getting me a piece that other furniture stores either could not or it would take them months and months to get. Ashley got it for me in half the time and also gave me the sale price the one furniture store had. Thanks Ashley ...

Ashley furniture is great furniture at a reasonable price! I would have given Ashley 5 stars except for the fact that I had an appointment with Makayla and she was unable to help us. She did however assign us to Hailey who did a great job finalizing our furniture purchase.

My experience with the Ocala, Fl. branch was terrible. On delivery we received 3 pieces that were damaged and 1 that was not what we ordered. I called and they assured me that they would corrected it and that I would receive a call from the store manager. In the end we are humans serving humans. Well I never got a call from anyone from the store not even the janitor. Today, 1 month later they schedule delivery of what I thought to be all the items to make us whole. Upon arrival we find again an incomplete order. Today is the final straw, so I have asked them to take it all back. Refund me my money and I will go somewhere else to get a quality bedroom set that we can enjoy. If all of what I just explained is not enough as I have been waiting for an hour on hold for a final resolution of this catastrophe, they hang up on me. I guess I have to call back and wait another hour to get someone. It is astonishing the level of incompetence that is company has in resolving simple fixes.

No stress from sales people. Salesman greeted me at the door and then let me look around at my own pace. He was available when I made my decision. Ordering was fast, and not complicated. Prices were also very reasonable!

Way to expensive for cheap furniture

Guy Robertson was our sales rep. He is the man!!! He made our purchase fast, easy, and painless. And as a bonus the day we went a 30% off sale was going on. We will definitely return for our furniture needs!!

I have been searching for a bed base for quite some time. I take my time and research before a major purchase. Upon choosing The Ashley store in Ocala, we took a trip down down to just see what the items looked like in person. Our salesman "Guy" was great! He didn't hawk over us while we were browsing but was politely available for every question and quote we asked. The store is set up lovely, so you can get an idea of how it would look in a home! We purchased a beautiful bed with storage drawers. The process was seamless, and easy. IF I had to say anything disappointed me, it would only be the fact that I wanted the beautiful bed right away, but I had to wait a few days for delivery .. haha I would recommend them time and time again! Thanks Guy, for exceptional salemanship!!!!!

Nice experience and Kendall was very helpful and accommodating. Great customer service. I would recommend

I ask for certain item the sale clerk we don't have the items in the store...said we can order them..well guess what I found them both in the store..about 2300.00 worth of sakes

Easy peasy... knew what I wanted, wasnt shown anything that didnt meet my criteria. Found the sofa, bought it, delivery in a week, good to go. Thank you Stacy Siracki!

DO NOT ORDER FROM THIS ORGANIZATION AS THEY ARE UNABLE TO FULFILL THEIR OBLIGATIONS IN A TIMELY MANNER I ordered bedroom furniture almost 2 months ago. When the order was placed, a delivery date was set as all items were in stock. At this time I still have no furniture. This is the 5th time the delivery has been rescheduled and they just cancelled as I did not answer the phone to provide a second confirmation for the delivery. This is the worst experience I’ve EVERY had.

I ordered a full house of furniture over the phone for a house we're building in Florida. Stacy, the sales person was very nice, helpful and patient. She also went out of her way to give me as many discounts as she was able to. Thank you!

This was our first shopping trip at this store. We already knew we were interested in a particular accent chair offered by Ashley HomeStore and wanted to actually see the chair or another similar one. Our Sales Associate made the process of finding out more about this chair and coordinating various pillows and a possible area rug easy and enjoyable. She was friendly, knowledgeable and helpful in our making decisions. No one in the store seemed pushy. We ordered the chair and three pillows. We'll definitely shop here again and ask for Kindel A.

Easy. friendly.

was a good experience wife and i where pleased and bought an living room set good job folks

I ordered the couch and loveseat by phone, it went well. Two gentlemen who delivered the furniture were very nice and efficient. I would like to speak to someone about the product, the back of the loveseat where there should be a seam there isn't one, looks like it was cut and left that way. The middle seat on the couch, there is black stitching is loose and spreading. Would appreciate a call from someone. I would rate the 2 ladies that helped me as well as the delivery men with a 5 star. The furniture, not so much. I would like to survey again after I am contacted so I can give a BETTER survey.

Awesome staff Sahi was absolutely fantastic

The office chair was substantial enough, but didn't fit the desk we bought it for. Considering the showroom and the prices, we assumed somewhat upscale. Their return policy: "There is no return policy." which means nothing in itself. What it means in English, apparently, is that there is a "no return" policy. Also no store credit or exchanges. Seems Ashley stores are individually owned, but the internet reviews are very consistent across the country - stay far far away. It's run like the stereotypical used car lot. The actual policy is spelled out in evasive wording in lightly shaded tiny brown print covering the entire rear of the receipt. So, not only a no return or exchange policy, but the people at the customer service desk were abrupt and abrasive. There are many alternatives. Do your homework and pick one.

Very nice furniture

Delivery was horrible. The delivery men were very nice people but they did not arrive until 2 hours after the window of expected delivery time expired. No one called to notify me of the delay until well over an hour after the expected time of delivery expired. As I live in a gated community this was a problem as the guard leaves at 8pm. The furniture they delivered was broken which apparently was the case in 2 of their previous deliveries for that day. Which was the reason for them getting to my house so late. It was after 930pm by the time the delivery men left. Ridiculous. Unfortunately I will not be shopping at Ashley furniture store again because of this entire delivery situation. The woman I spoke to on the phone about where the delivery truck was and why they were late was very unhelpful and rude. I actually got to the point (after 20 minutes of conversation ) of requesting to cancel the entire sale due to her uncaring attitude towards the late hour of the day . the fact that the truck would not be able to enter my community didn't seem to be important at all. They have lovely furniture in the store. I am in the process of fully furnishing a 4 bedroom (5000 square feet ) home. It's actually a shame because otherwise I would definitely have returned to Ashley for further purchases It's a real shame to be honest. I would not recommend purchasing anything that requires them to deliver to you. In listening to the delivery men on the phone with the office, it was apparent this was a common occurrence for them. One gentleman say this would be the 3rd time that week that he would not be getting home until after 11pm. Mind you it was only Wednesday

We were greeted as soon as we entered the store,. Our design consultant, Grace, was very knowledgable and not pushy. She directed us to the items we were looking for and left us to decide which ones we wanted.

We order some furniture online and the service was excellent!!!! Ashley has a wide selection to choose from. We will be returning customers.

Our salesperson Melinda was the best. She took time with us. We were not rushed. We were able to buy several pieces with her help and advice.

Once a decision was made for a purchase the sales associate came back with 3 numbers and was like what one do you want not really explaining what the difference in pricing was or the add ons she just assumed I wanted And that it will take 8-12 weeks to get the purchase I was ok with that until she was like I could put would like ASAP on the order so if anyone cancels you could it faster didn’t really understand that . I did like the fact that they don’t hound you to death

My sales person was Barbara at Ocala location..I needed to pick out furniture for 3 rooms in my new home.. Barbara was very knowledgeable and patient whiIe I sat on each couch for comfort. I will return when ready to shop again.

The store was not ready for a sale weekend.. Ready to order and had to wait for sales person to be available to purchase with three over rides and the computer not helping the sales person... I will go to Kane's Furniture... It took to long to order and then the sales person is saying I the customer has to call and see when everything is in and ready for delivery... No your managers and sales staff should be helpful ..

After having a bad experience at another Ocala furniture store , my wife and I went to Ashley’s where Grace helped us. She was extremely helpful , sweet and understanding, she made us feel like family and welcome to the store. After our purchase we made our way to the other Ocala store to cancel our order , thank you Grace , you have a customer for life.

I bought my couch and loveseat 3/20/21 I didn't get it until 4/25/21. When they came the sofa was the right color but the loveseat was not. They took the loveseat back and then I had to wait another month to once again recieve the wrong color again. I am still waiting for the right one to come. When you call you can not get the store or a supervisor. Then you wait on line for a long time then it says rate your experience then it hangs up on you. What a joke.

Great experience, prompt and professional no pressure service at at great price!

I think that Ashley home supply is very good at treating their costumers right with respect and in the future I will buy more home supply from them

Horrible company! Stay away! Spent over 3k on sofa broken in less than a year. Be aware the quality in the showroom may not be the quality you receive, that was what we have experienced Takes two months to get parts with a total of three months of a brand new broken sofa. This is.no the way to treat people Ashley’s! But you apologized so. What a joke of a company you are! I am someone that NEVER writes reviews this is a first.

Sad

Makayla was amazing Very helpful Very thought Very delightful Took her time made sure I was getting the products I wanted and made sure I was going to be comfortable for the foreseeable future. Thank you Makayla and Thank you to you manager for his valuable input! Will definitely recommend and will be back when I need or want anything else!

My daughters and I went to Ashley’s furniture in the Ocala Store to look for a nightstands. I found 2 nice nightstands. They did not have them in stock, so the sales lady said, she would order them for me and have it delivered to my home. When I paid for it I did not notice the $59.99 delivery charge. After I received my 2 nightstands I checked my receipt and noticed the delivery charge added to my bill. so I immediately called the Store and explained that I was never told that there was a delivery charge. I explained also that if would have known I would have picked them up…. Then the person that I spoke to on the phone said that they would get back to me about this but never got a phone call from them…. What really upset me about this situation is not informing me about the delivery charge and telling me that I will get a phone call from the manager but I never did!! I WILL NOT SHOP AT ASHLEY’S FURNITURE AGAIN! THAT WAS MY FIRST TIME TO SHOP THERE AND IT WILL BE THE LAST!!!!!!

very happy with the delivery date ,price of the bedroom set and the helpfullness of the sale woman

Our sales person Stacey was very helpful and assisted us make good choices. The furniture and Mattresses were good quality. She also arranged delivery to meet or needs.

This place has to have the best furniture and quality of furniture anywhere.

Friendly and professional staff that went out of their way to help me find the right furniture.

We love this store and Barb B is a great salesperson with excellent customer service skills. We recommend Ashley for all your furniture needs.

So, where to begin. We purchased a leather couch and love seat on Jan 2020. In December 2020, we contacted the store because of a bent frame. A technician came out and said “yep, it’s a bent frame” and because it was still under a year, the factory warranty was in place. He said he would order the part and it would take 5 days to be delivered and to call when it is delivered. It never came. A few months later, I called customer service but couldn’t get through because of “higher than average call volume” I waited for over an hour with no answer. So, I went to the local store. Where I was informed that the technician never ordered the part. The store said they have no way of communicating with the parts dept so I had to call again to have another technician come out. This was three weeks ago and he said the part would be delivered in 5 days. I called customer service this morning and the customer service agent tells me the part won’t be delivered until end of May 2021. So, this process has been going on for the better part of 6 months. The store manager can’t help, he said they have no way to communicate with “corporate” and they have taken away the ability of the stores to get involved with the technicians and parts deliveries. All they can do is look at their computers and track the progress of the parts. The run around you get with Ashley is quite amazing. The right hand has zero idea what the left hand is doing. My advice, pray to GOD you get a piece of furniture that doesn’t break because you are going to be waiting months to get it fixed and don’t even bother going to the store for answers unless you just want to have your parts order tracked because that’s all they are able to do to help. The couch and love seat we purchased was over $3500 with a $450 delivery fee. And we also purchased the extended warranty which can’t get involved because the break happened within the one year factory warranty. This really is unbelievable!

Barbara was great! She knew her inventory, helped me find what I was looking for, even helped find alternatives for the items on backorder. I left with a great deal and excited for my furniture to arrive. Ask for Barbara when you go in for the best experience.

I want to give minus 100 stars if I could. Please DO NOT SHOP at OCALA Ashely Homestore for your mental health. They delived damaged furniture and refused to exchange. They finally exchanged after 3 technicians visits, over 4 months of dealing with Ocala Home Store and customer service. Lisa Kirby, the store manager, has the worst atitude and anger management issue. Lisa Kirby should not be the person who should be dealing with customers at all. The 2nd furniture delivery guys assembled the furniture in every wrong way possible and didn't place bolts where they should be... total of 20 bolts were missing from the chairs, which is a huge safety issue. Horrible service and products. Please save yourself from dealing with rude Lisa Kirby and wasting your time.

My sales lady Melinda was extremely helpful in helping me find the perfect sofa that I needed which is being delivered within 3 days. The showroom is beautiful with a very large variety of home furnishings. They have everything you could possibly need. I went to the showroom in Ocala Florida. I highly recommend this store for your home furnishing needs.

Stay away! Stay Away! Just received my couch that I had to wait weeks for to be built as it was out if stock. It arrived today and the couch is a light cream color. Every single piece was dirty with handprint stains and dirt smudges everywhere. One of the pieces had loose material along the backing that I cannot fix. To top it off one of the pieces had to have been dropped on its bottom corner to the point where it broke the entire bottom of the couch frame. It doesn't make sense that a product that is thousands of dollars is sent to a customer in this condition. The overall build quality is terrible. You get a American Freight quality couch for the Ashley Furniture price. *Make sure to not opt in for "doorstep/threshold" delivery if you unwisely choose to spend your money here. As if the product is damaged you have to jump through some hoops to attempt to get your issue corrected. I will update with info depending on how this is resolved.

Terrible communication with store. Can’t get correct information from them. Manager and assistant manager are liars. Ordered bedroom set 8 months ago and they still don’t have set. Promised call/emails back but they don’t respond back. Never going in that store in Ocala ever again

My experience at Ashley Home Store. Tammy Vu is my personal sales person that's how she makes you feel, she knows the merchandise in the store like I never seen before. If you want good service ask for Tammy.

They have nice furniture & the salesman wasnt as pushy as some but most of the furniture had such a long turn around time it was a waste of time if you want furniture now.

I was very happy with the service here. They had alot if inventory to look at. I just wish they had more of a children's section. I like to see the product in person and before I buy it. But other than that I was pleased with the service.

Melinda was amazing! She was patient and helped me get the items I desired for a great price!

Fawn who greeted me right away as me and my son entered the store allowed us our space while we took a peek. She assisted at just the right time and helped us with the sales part, post sales info and delivery info in a friendly and professional manner. Great job.

We were surprised when the new bedding was delivered and there was NO METAL FRAMEWORK FOR THE NEW BEDDING. After buying two other bedding setups over the last ten years we were surprised that they did not supply us with a frame, nor were we asked about a new frame.

If I could give zero stars I would. I made my order by phone with Hailey at the Ocala store on the 18th of March. It took me 6 days and 5 calls to even get them to send me my receipt. When my furniture arrived one of the pieces to the sectional was incorrect. I immediately called assuming it would be a simple thing for them to pick up the loveseat that should have been a sofa and deliver the correct item, but because Hailey put it in the computer wrong, the people who should be sending out the correct item keep kicking it back and the people at the Ocala store aren't taking responsibility for the mistake. To be clear, because I made my order over the phone, I gave them the exact item numbers of the items I wanted. When Hailey put it in the system, she put in the item number, then for some unknown reason added a bunch of substitutions to the sectional that left me with an incorrect piece. If they took responsibility and the mistake had been corrected I wouldn't be leaving this negative review.

Josh was very good and informative

Great products and great service.

Disappointed. Order messed up

The customer service with Steve (in management) was phenomenal. We couldn’t have asked for a better experience. Thanks Steve for making our experience very pleasant.

I do not recommend buying anything from Ashley home store. At first you think you're getting an item on sale it takes 3 days for the account to pend. Just for the price to go away and then a higher price of being pend on bank account. because the cell was over so now you have to pay full price. Just for a different price to be taken out twice very confusing. When talking to a representative kind of helpful online, but doesn't really answer how much is actually going to be taken out of your account when basically meaning that any payment time they can take out any amount of money at any time they want to So will make keeping track of your banking difficult. Once the item is delivered however keep in mind I have bought two items from this location one item is missing major parts that required to be put together. About 16 pieces of a major part to hold the whole piece of furniture together. When going into the store to incorporate about these missing parts you were told that they don't keep parts on hand and that you have to call a number in order to get the parts that you're missing keep in mind that prices of furniture or hundreds of dollars and they are can't even give you 16 pieces so they forgot to package in your delivery. they're said they don't keep pieces there and that they don't even deliver from there basically washing their hands free it's like no you work for this company you should have the pieces that your company didn't give me. Once you call the number you will be on hold for hours due to the fact that they're receiving massive calls I wonder why could it be the other people are missing their parts as well could it be that you couldn't even throw the pieces that you need into it properly? Needless to say they're no help the product will be delivered incomplete and the amount of money that you pay will costly change even though you think you're paying for one amount. terrible customer service due to the fact that they have managed your hand ready for a fight about 16 missing parts and they're having to go to Lowe's to buy 16 missing parts so I end up spending more money for an overly price headboard. I do not recommend buying anything from this location or this company worldwide.

Great people, great prices, really bent over backwards to earn our business.

Nice selection. Great salesman... Josh! Got a dining table and some family room furniture.

Absolutely amazing customer service ! We recently built a home and we chose Ashley home store to furnish our new home ! We worked with Kendell she was one of the best going above and beyond for us ! Thank you Ashley Furniture!!!

Very helpful and positve

We worked with Grace at the Ocala, Florida location. She was friendly, extremely knowledgeable and the manager Steve (I think that was his name) was welcoming. So why only 3 stars you ask? Because we picked out and paid for an entire house full of furniture in Nov. 2020, for delivery on March 16th. On March 12th, we received a call saying the rails to the king bed and 1 night stand were not available. In addition, we ordered a full size bed with mattress and box spring. They sent a queen. We were told that 1 night stand and the king bed rails were not available because it came in, but was sold to another customer who could take delivery sooner. If we had financed our purchase, I could better understand why it was sold to another customer. We did pay for all of our items when the order was placed. The closing on our current home is Match 17th, so we have no choice to move. My husband had surgery for liver cancer a week ago, so getting down to a mattress on the floor and back up is non negotiable. We just cannot understand why our items would be sold to someone else.

Highly recommended. We had good experience the sales man is very helpful and not pushy!

This was what was delivered to us last June. We noticed the side was listing out. Ashley will do nothing! We bought the 5 year extended warranty and the company will not touch it saying it is a manufacturing defect and too new it should be covered under Ashley one year warranty. We spent over $5,000 and been treated like dirt. We have been bounced back and forth from corporate, warranty companies, and home store. The side just keeps getting worse. This loveseat was obviously dropped in transit to us.

I really enjoyed my experience at this store with Barbara and Matt. They took the time to understand my needs and concerns. Will definitely be shopping there again!

Overall, we were very happy with our experience with Ashley HomeStore. The saleswoman was knowledgeable and friendly. We told her what we were looking for in all the pieces and she put us in the right spot. We love our tables and couches. The delivery was relatively painless. Yes, it was a 3rd party but they were great! Made quick work of setting everything up for us. We had one small issue with a couch but the techs (Jason and Darrell) came out, took a look and fixed it in no time. They were even earlier than what were told! Once they were done, I couldn’t even see where the issue was. Fantastic! The only reason why they are receiving 4 stars is the fact that it took longer than what we were told to receive the furniture by about a month and a half. Overall, this was a great experience and we will have no problem purchasing furniture from Ashley in the future.

BUYER BEWARE! Do not buy furniture from here! THEY LIE, LIE,LIE!!! If you are waiting on one piece they will hold your order and sell your pieces. They will continue to bump your delivery out for months. What a horrible horrible business.

DO NOT, I repeat DO NOT order any furniture from Ashley Furniture in Ocala. We ordered two bedroom suites for our children as we moved into our new home, and after six failed deliveries Ashley furniture still has not made it right. The first delivery was a third party that delivered our furniture, they left all the trash from the setup of the furniture and ran out the door saying sorry about the mess. They also brought the wrong nightstand. Ashley scheduled the second delivery of the nightstand and sent the wrong one again. So on the third delivery they finally sent the right nightstand. One of the dressers they delivered was broken, so I had to wait for a technician to come out and look at it, which made the fourth visit and he agreed I needed a new dresser. So for the 5th delivery they brought the wrong dresser to replace the broken one, and they told me they would get the right one sent out, well guess what they showed up tonight for the 6th time and brought the wrong dresser again. Never have I ever seen such incompetence and poor communication and they will not take back the furniture or refund my money! Please for your mental health do not shop there!!!!!!

We had a great experience in this store. We were assisted by Mr. José Vélez, who was very kind and helped us during the whole process of buying our king size bed. The manager gave us an extra discount which we really appreciated. The delivery was scheduled for March 27th however, we had the great surprise to receive it almost a month earlier. We recommend this store because of their service and prices.

We purchased furniture two separate times at Ashley HomeStore. You would think that after spending nearly $1,000 the first time that we would be treated as a valued customer. NOT TRUE. While in the store the second time we indicated that the table we purchased the first time incurred some damage. We were told that the warranty we purchased covered that so they scheduled a tech to come fix it today and gave us a card with that information - a no show. The second delivery came without the necessary legs and the delivery guy reported the issue. A few minutes after they left I called the store to report that the drawers do not work properly. A technician was then scheduled to come address that. We called yesterday regarding the fact that the legs we were told had been ordered had not arrived. When no tech showed up by 2 PM today with no contact as to when, I called and even went online to get assistance due to the LONG telephone hold time. I was told they did not have any appointment for today and the legs were back ordered until a month from now! So a second tech will come to do that - that is now 2 times I have to wait around for someone to come. But wait. That is not even the worse part. The warranty issue with our table can not be corrected until the first year manufacturer warranty expires. "Oh, I don't know why they told you they would send someone to fix it." I don't care why (either they were ignorant of the warranty or lied, or both) but I paid for the extra warranty, twice. Lies, run-around, and ignorance. In any case the customer suffers. SO STAY AWAY. There are plenty of other stores to buy furniture and probably less expensive.

Unfortunately I applied for acceptance now !!! To buy a dining set in this store The results were fatal When it was time to make my last payment I went to the store personally to make my last payment there and have my account closed As a responsible customer I wanted to do it like this But what I received in return was that they charged me 2 times more than the payment of the dining room set in the store, they do not give me an answer or solution I feel ignored I had to call my bank and complain about those fraudulent charges because for me that is what those fraud charges are because I ended up with them always paying on time. Now not even they return my money and I am in the middle of a situation with my bank to see how they help me Please never buy anything with acceptance now ever

This is the worst customer service I have received anywhere. We went to the store to purchase a loveseat and recliner like ones ours friends have. I had searched online and knew what we were looking for. They did not have the model we wanted in the store, but the sales person (Kindel) said she would order it for us. Had they had it in stock and had we been able to try it, we would have known it was not the one we were looking for. When it was delivered, the delivery men showed us that it worked and left. As soon as I sat in it, I knew it was the wrong one. I have neck issues and am very short (5 feet tall). The back of the loveseat and sofa push my head forward so my neck hurts. I texted Kindel the next day and explained the situation and asked if we could exchange for the one like our friends' or one that wouldn't hurt my neck She said she asked her manager. Several days later she told me it was a corporate issue, not a store issue and they needed corporate approval. A week later I asked where we were and she said she was still waiting to hear from corporate. Ten days later, same answer. Twelve days later she tells us that we did not get the answer she was looking for, and that I should contact corporate directly because "when consumers complain directly they are likely to take action." I contacted customer servicer on 2/3/2021. at 10:00 AM and was told that the decision is made at the store level and asked why I had waited two weeks to contact customer service. I explained that I had been dealing with this for two weeks at the store level and was told I should contact customer service at the corporate level. A claim number was generated and I was asked to send screen shots of all of the texts between Kindel and myself. I was told I should hear within 48 hours. On 2/5/2021, I called again a 5:30 PM because I hadn't heard anything. The customer service rep told me it was still an open ticket and I should hear have heard something I told her I had heard nothing and she told me to call back at 6:45. I did and was on hold with the customer service rep so long, the call timed out. I called back and spoke with another customer service rep who said the ticket was still open. I explained my frustration as I had been told I would be contact within 48 hour and it had now been 57 hours. She said she understood I was upset but her hands were tied, I get that. However, I don't understand why it is taking so long for the returns department to get back to me. I was told to call back today (2/6/2021) in the afternoon to give the returns department time to review the case and to make a decision. For a furniture store that claims to be the #1 furniture store in the country, they have the worst customer service ever! I will keep you posted. In the meantime, I will be contacting the local TV station to see if they can help me.

We bought 1 couch did not sit like the one in store, it is so uncomfortable. Also bought 2 love seats they are semi comfortable, but cheaply made. all 3 pieces have electric recliners they squeak and groan when used. One of the recliners had to be replaced. This is the worst furniture we have ever bought, we have had the set 3 months spent over $3000 and are already looking for a new set. If you have issues you cannot reach there customer service I had to call the store for help. Once you take delivery you are stuck.

Everything was great when we first bought our 6 piece sectional couch.. until we got the bill in the mail a few weeks later. They told us one thing and did another. We were supposed to get 3 year special financing but put it under a 2 year plan. Had to fight with them to fix it as there was “nothing they could do”. Unwillingly to fix their mistake and expected me to be okay with it. Called the bank myself and found out there WAS something they could do but apparently just didn’t want to deal with it. Two months later it’s finally fixed but still paying more than what we wanted for four months. That was the first issue. Found out they over charged me for their protection plan. Second issue. The third issue is a piece of our sectional is on back order and we were told a dec 18th delivery date (bought it right before Black Friday) for it and had the other 5 pieces delivered the following week . Okay no big deal.. until I found out it was pushed back til early feb when I was fighting for them to fix my financing. Called corporate to I get a hold of a supervisor about everything .. was told I’d get a call back in 72 hours and nothing happened. Called again a week later getting the runaround again about my missing piece. Saying I could get a different couch since it’s now pushed back to end of February or a refund! (This was all in December) says I have to deal with the store. Store says no and goes back to corporate. Was supposed to have a store manager call me back. Guess what, that didn’t happen either. Called yesterday about the re selection of a couch.. told they won’t do anything and there’s “nothing they can do” because the five pieces have been delivered and there’s a no return policy and I can’t reselect a couch either. Oh and guess what my piece is now pushed back to end of MARCH! So here I am stuck with a 5 piece sectional couch that’s supposed to be a 6 piece and there’s “nothing they can do” Maybe one day I’ll get my whole couch together.. maybe by Christmas. I will never deal with Ashley furniture again and I will tell everyone my experience as well. They don’t care about their mistakes and always say there’s nothing they can do. There’s always something to make it right. They just don’t wanna deal with it. I hope someone doesn’t have to deal with the horror of this place like I have.

Nice store and great customer service

Don't use ACCEPTANCE NOW they will generate a false credit report and make your credit score drop significantly when its satisfied. I paid my account off and they reported false information and to get anyone to fix is it impossible. The only thing they offer is to create a ticket or tell you to dispute it through the credit bureaus. I informed them that I am going to the original source. Yet again its just another ticket created.

Great service from Dominic. Expedited our purchase and loading our purchases.

Not too many people in Store. Good Service

Great service and a pleasant experience. Store was clean and a great selection.

Had alot of variety in terms of what I'm looking for.

Ashley’s furniture store manager in Ocala Florida is very unprofessional and can’t handle speaking with customers. I called regarding an issue with an item that I ordered through the store, they got their money but delivered a broken item to me and left it by the front door. No one in that company is able to handle this, 4 months dealing with this company without resolution. Of course we learn from this not to go to Ashley’s furniture store ever again. Rude and unprofessional employees and manager.

No one answered 😕 phone, they lie about finance options, corp states they can't help, don't shop there people, good old bate and switch policy deployed

Went there to find a new living room set and met with Sahi, I hope I spelled your name correctly, if not I apologize. Wonderful sales person, very knowledgeable, pleasant and treated me as I believe she would like to be treated. When she needed help, she asked and received help, which was meted out in the same politeness, knowledgeable way that Sahi is. The customer service of everyone I had contact with was superb, I wish Ashley Furniture had a side business of training other companies how to use customer service like they do. I would totally recommend this company as I am sure I will continue to come back when needed. Thank You!

Bought 2 great recliners, sales lady was very knowledgeable and not pushy! Delivery guys were fabulous as well. Highly recommend them!

The sales Rep that assisted me was Melinda and the manger Matt. They were both amazing. Greeted my husband and I with such positive energy and not pushy and just assisted us to furnish our bedroom and also get some really beautiful bookshelves for my art. Overall the experience was fantastic. Melinda answered all questions and concerns we had. She is extremely detailed and patience and has such a wonderful personality and made us feel comfortable and happy with our purchase. Many times when shopping to furnish your home the sales reps are very pushy and sometimes rude when they see that your indecisive, but we didn’t experience any of that when dealing with Melinda. She told us about the amazing deals Ashley had to offer as well and the manager Matt was also amazing. Came over to assist to make sure everything was okay and that if we needed anything never to hesitate. Overall if there was 10 stars they would get it from me. Thank you again Melinda and Matt! I would recommend any and everyone to go there. They have great pieces and a beautiful collection.

Zero return policy doesn’t work if you’re not given time to inspect your order. Lazy, dishonest, delivery driver, damaged and incorrectly assembled merchandise and customer service that doesn’t follow up with customer issues….I also have a zero return policy. Never again Ashley. Your boat is sinking and you don’t know it. Waited two months for my desk to be delivered and when it did one of the corners was damaged. The delivery guy was pushing me to make a decision to keep it or send it back. Then he assemble my book case wrong and didn’t want to disassemble it and put it together the right way. He left two cross bars off the back and put them back in the box. When he tried to bring the book shelf in, I ask where the missing parts were. He said I got the wrong book shelf and again became very pushy for me to decide to keep it or return it. Said he had other deliveries to make! If I had accepted the book case then I could not return it. Latter I had to adjust and tighten the desk hardware, because of the sloppy way it was assembled. The zero return policy is because they wont stand behind their product. Better off getting it from another store other than Ashley Home Stores.

Our bed side rail literally RIPPED like paper; and has been broken for MONTHS now. Customer service is the WORST!!!! They claim to have no control over being able to help me. They won’t refund me, they won’t replace the bed or allow me to choose a different bed. They literally told me I have to call the (800) number and wait on hold! I would strongly urge you to not shop at this store because of the cheaply made furniture and the HORRIBLE support!!!

My husband and I have just relocated to the Ocala area from Vermont. We decided to visit the local Ashley store to order a coffee table and end table to complete our set. We had previously purchased several items over the years at the Williston, VT store, and were always treated in a very cordial, and professional manner. What a difference we experienced at the Ocala store! We were totally ignored for the first 15 minutes in the store. We finally just sat down on a sofa adjacent to the 2 pieces we wished to purchase. Finally, a heavy set, middle aged woman walked by, and my husband asked if she could find someone to help us. She tried paging someone to no avail, and said she would help us if we knew what we wanted, as she was presently working with a gentleman on a large order. The tablet she was using wasn't working well, so I gave her the order numbers of the items we wanted to buy. We then followed her to another computer to try to complete the order. As she was inputting the order, I noticed the prices were substantially higher on her screen, than I had pulled up on my phone. She said that they would price match, and called her Manager over to authorize the price match. I then noticed that the total still seemed high. When we questioned her, she told us that there was a $59 delivery fee. If we picked it up ourselves, we would have to go to a warehouse in Brandon, and also assemble the pieces, and if anything was damaged, we could not return it. So we decided to go for delivery. Incidentally, she seemed irated that she had to wait on us. She told her Manager, that she was trying to get back to her other client, and mentioned to him that he was giving her a substantial order. She then told us that once the pieces were delivered, we needed to look them over really well, because if we found a problem after the delivery men left, we could not return them. Wow....this would not have happened at the Williston, VT location. In fact, on more than one delivery, we had issues with the items, and the store always made it right. We are blown away that the same organization could be so different in their policies and practices from location to location. We will definitely be checking out these 2 pieces with a fine tooth comb upon delivery, and hope that nothing is damaged. Can't imagine the hoops we will have to jump through if there is an issue.

dont ever buy from this company cause they just give you the run around with their in store warranty. They will send techs to repair your stuff and itll keep breaking like my couch has and even when its beyond repair they will make excuses not to replace it or refund you

Malinda was awesome!!!! Definitely have to update this the sales woman was awesome the company and customer service sucks and I will NEVER BUY FROM THEM AGAIN WE SPENT CLOSE TI 18,000 AND its been 2 months and I still don't have all my furniture they keep saying it will e in this day and when the day comes they cancel they deliver the wrong mattress and still haven't got me my more expensive mattress never again !!!! If you want your furniture correct and on time don't go here take your hard earned money elsewhere ridiculous

Messed up return policy, manager rude behavior. Check all the small print.

I was greeted by Barbara, who helped me with finding furniture for my new home. The process was quick, painless and at a better price than others. Thanks Barbara!!

I thought we found a great place but when my furniture was delivered damaged I contacted the company they did nothing to resolve the problem. After no word from them I contacted to store where we bought it. We were then given a nonsense reason and it was stated that they would not be replacing the furniture that was delivered to me damaged. I was told by Travis “it’s your problem since you’re the one with the broken table”. I told him that I would need a call from his manager. That call never came. I actually did not get resolution to this until I disputed the charges on my credit card. Only after that did they agree to replace the broken furniture. If you do buy from here beware. Do yourself a favor and only buy with a credit card so you can dispute the charges when they deliver broken furniture to you as well.

Josh was a huge help with finding the right mattress! Customer service was awesome and highly recommend this Ashley Homestore

Barbara was amazing. She left us alone to look but she was near enough that she could answer questions. She was friendly, funny and professional.

My husband and I purchased a sofa in June. We were told we would have it delivered mid July due to Covid. This was not a problem as we understood that things are a little crazy right now. A week before the delivery date in July we receive a call letting us know that the delivery will now not be made until August 24th. Again, we understood. Fast forward to yesterday August 18th and we get another call informing us that our order will be delayed yet again until September 6th. At this point we are fed up. How are you going to have someone pay $1800 for a product they have yet to receive 3 months later? This is absolutely insane and unacceptable. Hoping to actually receive our furniture on the promised date of Sept 6th. Update 8/25/2020- Just received a call this afternoon informing us that our order will be delayed AGAIN until 9/25/2020. Disgusting and unprofessional.

DYNAMITE Customer Service!!!! From the moment I walked into the store Shanti made me feel welcomed! In this day and time dealing with COVID19 we all need to feel welcomed lol! I’ve always believed in this motto “Treat others like you want to be treated!” and she demonstrated just that. Shanti took the time to find out what I was looking for and what my preferences were. It didn’t take me long to decide what I wanted. Shanti was very authentic and knowledgeable about Ashley’s products and warranties. Since Shanti was busy helping another customer her Manager Miguel stepped right in and continued with DYNAMITE service granting all requests. We can’t wait to receive our leather sectional! My husband and I are truly satisfied customers and will be making another purchase soon!

Great experience purchasing over the phone. No problems at all.

Horrible Experience!!!! Buyers beware!!! Our furniture showed up completely stained and destroyed with holes in it. They are taking forever to make this right and who knows if they even will. We certainly will never shop here again or recommend them.

We had a great experience once again purchasing a dual reclining sofa at Ashley House in Ocala. Our salesperson Shantie was fantastic in helping us to get exactly what we wanted at a great price. We highly recommend her as your next salesperson. Ask for her!

Nice selection of furniture and decor. P r ices are pretty good. Don't miss it if you're looking for furniture and decor items. Staff is very friendly and helpful.

Big show room but they don't seem have any inventory, there paperwork process in antiquated and burdensome... don't really know how they survive!

Service was outstanding and they worked with me to figure out a payment I could easily afford. I would recommend Ashley to my friends and family! Also great selection of furniture.

We bought a love seat about two years ago, that is the Ashley brand. We really like it, so when we moved into a bigger house, we ordered the matching sofa. It is the same model, but has a totally different feel. It is very stiff. So much so, if we had tried it in the store, we wouldn't had bought it. The craftsmanship is more on par with a sofa bought at Wal-Mart. The threaded holes for the feet had staples covering them. The material at the corners was so bunched up, and stapled, the feet would not bolt up flat. The cardboard used to cover it for shipping, was stapled to the decorative wood. It was a good price, but as it is always said, "you get what you pay for.

Barbara was very helpful in showing us all the selections Ashley had to offer in the form of sectionals and was very knowledgeable of the quality of sofas. We appreciated all of her input in selecting our new sectional.

Our experience at Ashley was wonderful! The store is beautifully laid out. We loved how each section of the store presented furniture of a specific style, rather than being organized with, (for example) all dining tables together, all beds together, etc. This made it easier to see and choose many items that appealed to our taste and would be complimentary throughout our home. Our sales associate, Melinda, was fantastic- knowledgeable, courteous, and very helpful, as well as giving us space to come to a decision that was right for us that day. We purchased a dining set, and are thrilled that it can be delivered in just a few days. We will definitely return for future purchases, and will request Melinda’s help again.

No pressure and no hovering sales associates. We looked and found the dresser to go with the rest of our set. They were in stock and delivery is on Friday. We will see how the delivery process proceeds, but for now, the service and purchase process was stress free and easy.

The service rendered to me was exceptional. Barbara and Shantie answered all questions I had and never pressured me to make a decision just to make a sale. When the time comes to buy more furniture, I will be stopping by this location again.

Steve was amazing and the deals were unbearable. Eventually my entire house will be furnished by Ashley!!

Good quality furniture at a "not break the bank" pricing.

The associate that helped me at the Ashley store in Ocala Florida is named Grace. Grace was absolutely phenomenal in her customer service. Grace has such beautiful spirit that just radiates from her. She was extremely helpful in all aspects of me finding what I was looking for and so very pleasant to talk to very soothing to my soul. She explained everything so very well and what a joy she was over all. Grace was the first one I met when I entered the store and she was glowing from my first sight of her as it would have seemed to me. Grace was the uttermost of helpful in all aspects of my purchase and because of Grace I will be coming back to this Ashley Store and I will want Grace to assist me. Excellent customer service Grace exemplified .

Amazing service and great price!

The GM and an employee named Steve were very helpful on my experience there at Ashley HomeStore

New living-room set. Very friendly and helpful

Just wanted to browse but was stalked out of the store.

Worse than car salesmen! The guy up front today just wouldn't lay off. Went to rooms to go down the road and purchased a bedroom set from them!

Great friendly service. I usually dont like going into furniture stores because i feel like I'm being followed but Shantie greeted me at the door and was very friendly and knowledgeable, without being pushy. I was not able to finish the sale due to time conflict but I will definitely be back to see her.

I bought my Mom's furniture here when she had to move into a memory care home! Furniture selection is overwhelming! Very very expensive, but my Mom is worth it

Great customer service.. thank you Alisa!!

Would not replace damaged furniture. Sent a technican who wanted to use magic markers to cover up damage. It wasnt a scratch, there was a chunk of wood out of furniture

Our visit to the store was good. It was what happened after we purchased our bedroom set and mattress that lead us to give them 1 Star. We had our delivery set up for the bedroom set and mattress a week and half after we purchased it. On the day of delivery only part of our order showed up. We were delivered a bedroom set without the mattresses. Which would not have been such a big deal if we hadn’t already gotten rid of our mattress that morning in preparation for the new ones. We never got a call or any communication letting us know that mattress was on back order. The delivery guys had to tell us and we had to call the store to find out why. When we called the store they apologized and said the mattress would be delivered in another week. So now we have nothing to sleep on for a week, if they had just told us the mattress wouldn’t have been delivered at the same time we would have told Ashley Furniture to hold off delivering until we could get it all at once. We were also told since it was a platform bed we didn’t need a foundation or box spring. Once the bed was all set up we realized that the store and sales person were wrong. We also did some research including calling the store again where they checked the floor model and realized it had a foundation. This time the store tried to make up for their mistake and was getting a foundation delivered with the mattress. When delivery day came we got a text message that morning at 6 am letting us know they weren’t going to be able to deliver it and they had rescheduled the delivery for the next day. This means we would have to take another day off from work for their mistakes. So instead of dealing with Ashley Furniture anymore we decided to go to a different store and get the same mattress for 1/3 the price. The whole point of this is to be careful when buying anything for Ashley Furniture because it will take them either a month to deliver your furniture or you might never get it. Also they will try to make it your fault for not asking questions and constantly calling to check on the status of your order.

Ellie was great! She was very personable and professional. She was the reason we came back for a dining table. Thanks Ellie!