Ashley Store
Open today: 10:00 AM - 08:00 PM
The Ashley Store in Ocala, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Customer Service
Ashley Store Ocala, FL
What our customers say
Good experience. Found a good furniture that I could take home with me right away. Aileen made sure I got the right clearance price on what I needed and was transparent. Would Come back again.
This is not a reflection of the store but of this company as a whole.. STAY AWAY! This company refuses to honor replacements with in 72 hours of reporting manufacturing defects. It took me 4 calls, high blood pressure, 3 refusals to finally speak to “the de-escilation department” to get my brand new leather couches replaced. They sent out a tech first to “repair them” but I refused because these couches are brand new items and should not have come this way in the first place; argued back and fourth explained I’m pregnant and my child has asthma and someone called me back leaving me a message saying they won’t be replacing anything regardless of health issues; called again argued more… a “request” was submitted as many as 3 times which I received no follow ups on them from Ashley furniture. 6 weeks later; Finally today I got angry enough and spoke to the escalation department and they FINALLY agreed to replace the items that were delivered damaged! It clearly states in their rules on damaged items that they clearly refuse to stand behind…. “All damaged products must be reported within 72 hours of delivery. For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt.” “We accept the return of Standard Shipping item(s) within 30 days of delivery so shouldn’t have requested a return instead?” “If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition.” I couldn’t look at the furniture because the guys drop it so fast and shove the signature pad in my face as they are on a schedule and informed me that they did not take back furniture; so I signed then after they left looked them over then called (all in same day; within moments of delivery). Never sign until you review all of your furniture or you’ll end up with the same issues I had!! I will never again buy from this company; and I suggest other people to go else where.
We sat on at least 12 different loveseats. We narrowed our selection to 2 in Ashley. We chose the one that was comfy cozy and matched the gray color we needed. Delivery people were great but the loveseat that was delivered was not ANYWAY close to the comfort that the showroom had. In fact, it is so rock hard and uncomfortable that both our backs are suffering. We bought the extended warranty. Ashely could not care less. We tried everything to explain that we can hardly sit in this loveseat but unless the loveseat doesn't function properly, they won't exchange. We even offered to buy a different loveseat at a larger price but they would not let us exchange. So, we are stuck with a rock hard loveseat and 2000+dollars in wasted money. UNRELIABLE CUSTOMER SERVICE!! Addendum: I responded to Ashley's reach out to me in hopes of maybe getting to exchange the rock hard loveseat for a different item. We were told again that they absolutely do NOT exchange or return if the item you bought turns out to not be what you expected or hoped. Please note that if you buy something from Ashely ALL SALES ARE FINAL!
Aaron greeted us at the door. He told us the layout of the store and told us where to begin to look for our item. After walking around we found him and purchased our chair. He was very pleasant and knowledgeable of the items. Arron is an asset to your store.
Had a great experience purchasing a sectional at the Ocala Ashley store. We visited multiple times to compare our favorite to sectionals at other furniture stores. I particularly appreciated the non pushy salespeople who allowed us to browse the store on our own (unlike a couple other stores where we felt stalked). Hannah Paul, our saleswoman, provided great information about the sectional we chose and processed the sale in a timely fashion. Our new sectional arrives tomorrow!
The only reason I didn't give 5 stars is because I have not received my delivery yet. Derek H. Our Trusted Advisor definitely gets a 5+. Derek was very professional and not pushing the sale. He provided all the information and answered all our questions and gave the space we needed to select our purchase. Thank you 😊
We had an enjoyable experience working with Orlando. Thank so much
It was a pleasure shopping at the Ocala Ashley Store. A great selection of furniture and knowledgeable staff made our purchase a breeze. Thanks and kudos to Derek H., our Trusted Advisor, for his guidance and advice. We really appreciated his patience during our extended deliberations.
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage™ Synchrony credit card. 60 equal monthly payments required. Down payment, tax and delivery may be required on in-store purchases.
^°Qualifying purchase amount must be on one receipt. No interest will be charged, and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. Down payment may be required on in-store purchases. See sales associate for details. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 01/01/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer at any time.