Ashley Store | Orlando, FL 32839

Stephanie, my sales person was very great. Make sure you ask for her when you go for your purchase.

Great experience today. Moe was great. Very kind and helpful saved me 100s of dollars. Spent way less than I had in mind on a great high quality piece of furniture.

Anthony was great, start to finish. Helped us pick the right couch for our office. The payment and delivery set up process was seamless. His team was helpful in their assistance. Will definitely return with this kind of customer service. Thank you!

(Translated by Google) Good attention from the guy who served us! 👍 (Original) Buena atención del chico que nos atendió ! 👍

I was fairly disappointed in the couch buying process at Ashley. The sales associates weren’t very knowledgeable and it took a long time to communicate which couch I wanted to them. They also charged me incorrectly, so I had to do a second transaction of over $1500 so they could correct their mistake. If the associates were better trained and weren’t trying to rush through the transaction just to make their commission, the process may have been better.

Easy to work with everyone everyone was friendly and the front office was good at communicating and things were going to arrive. The time management was great. Looking forward to doing more business with Ashley .

Good store. Sales rep were friendly, helpful, and didnt follow you around/pester you like every other furniture store we went to. Santana was amazing

Hind and BB at Ashley Furniture provided a top-tier experience that went beyond expectations. From start to finish, their customer service was unmatched. Hind took the time to understand my needs and preferences, providing thoughtful recommendations that were perfectly tailored to my style and budget. Her expertise and patience were evident in how she explained different features and answered all my questions without any rush. BB complemented this service with impeccable support, ensuring that every logistical detail was handled smoothly and with precision. The duo’s friendly and accommodating approach transformed what can sometimes be a stressful process into an enjoyable one. I felt listened to, respected, and genuinely appreciated as a customer. The combination of Hind and BB’s skills made for an outstanding experience that left me confident in my purchases. If you’re looking for a team that goes the extra mile, Hind and BB at Ashley Furniture are the ones to trust.

Worst experience ever. The staff only concerns about making their commission. They were kind and agreeable until the sale was final. The store manager and representative became very unsupportive and careless when I addressed certain concerns that had arisen briefly after the sale was final. I have had better experiences buying cars at a dealership than my recent experience at the Mellinia Ashley store in Orlando. I don’t normally care to write negative reviews, for the simple fact that I respect and understand people have to make a living. However, I spent a descent amount of money at the store and should not have been treated lesser than a normal citizen after the sale was final. Customer relationship management goes a long way. A store like Ashley should know and adhere to those principals. If someone would please share the corporate number with me so that I can make them aware of this situation and maybe they will implement some preventative measures.

Fatima was very helpful sales person

Fatima was very helpful and provided excellent service. Thank you

Fátima was great!! She let me look around before joining me to discuss pricing and deals. I had to see everything and then make a decision. I finally found the sectional I wanted and told her I needed to be super sure and that I would come back in a few. I went back to the other place and I sat and felt my other options. But essentially Ashley Furniture had the best deals. So I came back and Fatima welcomed me back. I had a great experience. I will definitely recommend coming here to get furniture.

Sales rep wouldn’t return calls or emails. When she finally did she was rude and dismissive. We were owed a credit and still haven’t received it. We were told it was with billing and to stop calling. It has been a couple months and still no credit. Seems they we should not have done business with you.

Great customer service. We got a very good deal and the quality is very good. Fatima (at the store in millenia area) that assisted us was fantastic.

We went to the store looking for a small table for our dinning area, everything was great up to that point when the sales person didn't know what she was doing, after we pay and wait for the first week to be deliver we find out that our chairs were out stock, according to the person on the phone it should be arriving in that week and we should get in the reschedule deliver, so we end up waiting 3 weeks for the table and chairs and finally I cancel the order complete, because the chairs never came in . The person on the phone was not sympathetic about it and also when I was at the store getting my money back the person was rude and didn't care much,it seems like I was bothering her with a conversation that she was having about Christmas tree with the other coworker there, so get my advice never buy a thing from there, they will lie to you to get a sale and commission.

I love my new living room end tables! Great care with delivery and delivered on the date they said.

Unbelievable, the quality of the sales staffexplaining things.The team also has an outside service that can deliver the furniture for you.Great transaction thank you so much

We received excellent service from the moment we walked in, the salesperson was very kind and respectful, everyone really. Our furniture set is beautiful! We will shop here again!

Fatima and Michael are very nice and friendly. She does customers goes beyond satisfaction. While others in the front are rude.

Hind and Michael were so helpful with assisting us find a new couch for our home! Very friendly, clean and welcoming store.

Dear god. Skip it. The drive to another Ashley is worth it. The store messed up our order & delivery 4 separate times. Not the warehouse, not the delivery drivers, but the manager - the sales associate - the desk. We ordered a four-chair dining room set, paid in full in store directly with the manager. The wrong chairs got delivered. Could NOT get ahold of them, drive to the store. 2nd time, ordered in person at the store because they apparently don’t know how to use a phone. Called corporate to ensure they were correct, wrong color. Third one was as well incorrectly ordered by the desk team - IN PERSON. And we walked them through what we needed with pictures and had to give them the product number because they had no clue what color chairs should go with the same color table. Drove there FIVE times (no exaggeration) to have things corrected. The manager gave us his business card, and the phone number on the card was set up with a medical device soliciting company. So EVERYTIME we called both his number and the store it was followed by a 40 minute drive just to talk to someone from the store. I encourage you to call them and see if they answer. Absolutely horrible experience, and NO ONE followed up with us. By the third time we drive to the store to correct their mistake, I expect for a supervisory positioned Ashley person to proactively ensure everything is good to go. No follow up calls. No sense of remorse or accountability for how many times they’ve messed up. If I could give a more comprehensive or worse review, I would. Ordered in August, received in November. Not a warehouse shortage, but a series of negligent store-caused issues that delayed an expensive dining room delivery. I was 3 months pregnant when I ordered these in person. I entered third trimester and had my baby shower before I got the full set. Skip it.

The furniture we purchased is wonderful and we love the casual style and comfort. Delivery was good as well.

Victor was great. Answered all my question over the phone. Went above and beyond with photo updates and helped me find the perfect couch. Was thorough with his responses and helpful when it came time to making payment. Did everything over phone and he made the process seem less. If you’re in need of a furniture make sure to stop in and see Victor!

Stay away from this store. I purchased a bed last week and it was delivered today. The bed was boxed and upon unboxing I discovered it was scratched in different places. I contacted costumer service which was extremely difficult to get through to, continually getting an error message after the first attempt. Once I finally got through I was told I would be contacted by someone to take a look at the bed and resolve the problem. Later in the day I received a phone call from the store at which time I was told I would have to take the bed back into the store myself for it to be assessed. Take an entire bed frame to a store in my car, yes that is what I would have to do. The return policy is set up to make it close to impossible for costumers to return damaged products, almost like they know the product will be damaged. I was told I would have 72 hours to take it into the store and later told I'd have to do so the next day. I requested to speak to a manager, however Jason Schwartz was extremely busy to take a phone call or return my phone call during his business hours. I later received a phone call from the sales person as if they'd have a solution, they of course did not. I decided to cancel the remainder of my purchase due to fears of the lack of costumer service and the potential for more difficulty. I'd read other reviews and should have listened. A waste of time.

Great experience overall. Victor was super helpful and the GM Anthony is lovely and speaks highly of his team in a way that instills trust in the customer.

Stephanie was 👏 , great prices and really good costumer service. Totally recommended 👌🏻

Valentina did an amazing job assisting me with my purchase tonight! She was extremely helpful and made the process quick and easy. Thank you again!

I went to ashley millenia met this really nice sells man I am a problem person when trying to coordinate colors he was the man when helping me get the right colors I was looking for please keep Mateo he is definitely an asset to thos company

Absolutely LOVED my experience here! The whole team was so friendly and willing to help us out while we struggled to buy a lot of new furniture for our new apartment. A special shout out to Stephanie, Valentina, Victor, and Emily for going above and beyond to help us!

This place is amazing and incredibly helpful! Valentina, Emily, and Victor, and Stephanie were a team full of amazing people!!

The attention is so nice. Santana thank you so much for everything.

Working with Valentina was a pleasure.

Amazing experience purchasing furniture. Victor is absolutely the best! He listened to every detail of our desires for a sofa and walked us through the store showing pieces that fit the detailed criteria we gave him. We fell in love with 2 sofas he showed us. We said we would like to walk through the showroom and see everything, not knowing if there was something we may like better. In the end he really did lead us to exactly what we were looking for!! As we were deciding between the 2 sofas, Victor took the time to go online to find the floor plan of our home to get the room dimensions. He had a tape measure and actually helped us lay out each piece to find out if it would fit in the room. Victor is extremely polite and never once felt like he was trying to sell us furniture. He went above and beyond to make sure we were purchasing something that met our desires. 100% recommend Victor at Ashley!!

5 star experience, Hind was an amazing attendant. Recommend.

Stephanie and the whole team were amazing and so helpful! Can’t say enough good things, would recommend to anyone!

Hind is the real MVP!!!!

If I could leave 0 stars I would. I have never dealt with this type of awful service ever. We ordered a mattress over a month ago and was supposed to be delivered now 3x. Today they rescheduled again. Saying the warehouse truck isn’t full yet so they are estimating now another few weeks. I called today and spoke to another manager Emily who ordered to refund $99 delivery fee on thousands we spent on the mattress that we still don’t have. I cancelled the order and I will never be back to this location ever again. Very dishonest people here and they should be ashamed with how they treat people.

Hind was very respectful, helpful and informative. Also very patient.

Stephanie was so helpful and easy going!! It was her first week on the floor yet seemed like she had years of experience!! She made it easy to buy furniture with no pressure.

Fatima a super good salesperson, patience, hood attitude, intelligence and the modesty.

Stephanie was fantastic and we love the table we purchased!

Santana could not have better to work with. She is extremely knowledgeable of the product line and has excellent design instinct. I highly recommend her.

Words can’t adequately express how incredible our experience was at Ashley’s Millenia location. The sales manager Michael went above and beyond to help us with our new sofa and lamp purchase. We found them on clearance at an amazing price. What we loved more than the sofa and lamp was the way Michael treated us. Even though we only spent 400$ he treated us like we were spending $40,000. He even helped us load our new sofa into the back of our truck. He was training a new sales associate Stephanie who was extremely kind and helpful. What impressed us the most was the example he set for his new team member in the way you treat a customer no matter how small or large the sale is. We will definitely be recommending friends and family to this Ashley’s and will be back again soon!

Victor was amazing and incredibly attentive. He listened carefully to what I was looking for and provided excellent assistance in helping me find the perfect furniture. Highly recommend!

We absolutely loved working with Hind. She was kind, patient, so knowledgeable. We did not feel pressured at all but Hind was right there when we needed her to be. She worked closely with us to maximize any discount available. She is the best and so appreciated! Thank you Hind

Nicole was great. Thank you.

Five-star experience! Fatima helped us purchase our home furniture & decore! We also sent our parents to buy their furniture and they are also very happy with Fatima’s service. Highly recommend to ask for her!

Victor at the Millenia store was incredible! He was very thorough and handled our never-ending list of wants and needs with genuine professionalism. The whole purchasing experience was simple and easy.

Came in for questions, Santana greeted me right away and answered all my questions. She took her time and walked me around the store to see what was most important to me. At the end; I ended making a really nice purchase and received a great deal to me. Super excited about my purchases today, will definitely come back for HER!!! Thank you Santana for outstanding service, attention to detail and for going above and beyond. See ya sooon!

We bought some of the furniture we went for

Victor was very patient and very knowledgeable.

Moe was incredible! We bought a couch and a rug and walked away so happy!!

Santana, I wanted to THANK YOU for making my purchase this morning so easy. Your professionalism, product knowledge and recommendations were Exceptional! You are definitely an asset to your company and I really hope they recognize you.

Victor pratts.He was amazing very patient and if he didn't know something he went out of his way to get the information. Great asset to the company....

Great experience! Shoutout to Mateo and Nicole. Thank you :)

Great Staff and Service

Buying furniture is always a dilemma sometimes. But when you have Victor to help you make decisions and be very patient, if your decision-making is awesome.

Great experience with Moe. He was patient, attentive and helpful. Thank you!

We have visited many furniture stores searching for our items, but none compare to this exact location. Outstanding customer service was provided by Ky, with the help of Mike and Anthony. Ky was knowledgeable and kind, demonstrating patience and understanding of our needs. I would return simply because they made us feel comfortable during our transaction. Pending an updated review on the products once received.

Poor quality furniture. Paid 5k for a dining room set and was pressured into purchasing the insurance. When called about the problems with the furniture they refused to help. Will never purchase furniture from them again.

I walked into the store and was immediately welcomed by Jack. He was very helpful and informative. He helped us get the couches for our new home. Highly recommend asking for him.

10/10 experience, and great customer service from Hind, Anthony and the Ashley furniture team! Hind was incredibly helpful and we love the furniture we bought for our new home. Thanks again!!

Nicole at Ashley was so easy to work with! Great service and Patience!

Great experience with Hind, very patient, very accommodating. I look forward to coming back to Ashley furniture because of her assistance today. Thank you Hind!!

I had the pleasure of being assisted by Hind Sbai. I already have everything needed for my apartment. However, I figured since it was Labor Day, I might just see what was available in case there was something I could replace. I ended up eyeing a couch I liked and went to find Hind immediately. She had checked on me a few times and seemingly already knew I was interested in the couch before I went to get her. She was able to walk me through the financing process and I was approved. It was a very smooth and easy purchase. I appreciate her personality, advice, and approach towards me being able to look so freely without too much intervention. She is so pretty, has a captivating and beautiful smile, and a great personality! I would definitely love to have her as an advisor again if I make future purchases at Ashley’s. Keep up the great work Hind!!! You’re awesome!

Let me tell you about my experience with Ashley Furniture. I have made a couple of purchases from Ashley in the past and it's always been great, but yesterday's experience was truly exceptional. First and foremost, Fatima was absolutely amazing! She is who sold us our furniture. This is my second purchase through her and yesterday's experience reminded me of why. Greeted with a hug, Fatima immediately remembered what I was last interested in and walked me through the process of making sure the furniture was still the best option for us (and it was). She worked quickly to get us what we needed, along with same-week delivery! I must also mention Michael, the manager, who also remembered me and continued to check on us, making sure we were happy and satisfied with our purchase. He even sat with us to review the furniture in a virtual room just to be sure it all fit well. Talk about service! And, I must also highlight Emily, in finance. I couldn't see what she was doing behind the desk but, wow was she fast! She was quick, efficient, warm and friendly. Who could ask for more?! But that's not all. The regional manager was also in town visiting, walking the floor to make sure customers were finding what they needed. He stopped and spoke with me while we were waiting on some more information, and he sat and answered even more questions for us and went over detailed options with us to help us make the right choice. I don't leave reviews all too often due to my busy schedule, but this experience has caused me to stop and take the time today to share my experience through this detailed review. I truly hope this helps someone else in their search as well. Thank you for an absolutely wonderful experience!!!

Hind, advisor at Ashley store at Millenia Plaza, Orlando was very professional kind and knowledgeable. She was patience and answering every question. We went two days to be sure to find what we wanted, and she always show the willing to help us. I am very happy of my experience. Thank you Hind.

Thank you Fatima for your time she is an amazing representative and helped my mom get a beautiful bedroom set! Great quality and experience.

They have some beautiful products and the team is great. The management and staff when out of their way to be helpful and resolve any concerns I had. I appreciate the one on one service.

Don't waste your money. The furniture is crap payed over $3000 for a safe. It's like sitting in a canoe and customer service says they all like that no refund have to choose something else. But I bought the protection plan to replace it if anything go wrong another $380. Worst experience ever. Trying to deal with the credit card company now.

Isaac was great help and is highly recommended for your furniture needs.

Mo was outstanding, very patient with my indecisiveness and four year old toddler. I appreciate him so much for helping me with additions to my new home. Request MO!

Great experience, 5 stars for Matt since service provided by him was excellent.

Mateo and Anthony were super sweet! Great customer service!

(Translated by Google) Our experience at Ashley has been excellent, my husband and I left happy! Victor's attention was totally excellent, attentive and friendly! (Original) Nuestra experiencia en Ashley ha sido excelente mi esposo y yo salimos felices! La atención de Víctor fue totalmente excelente atenta y amable!

(Translated by Google) Very good attention!! Especially from Victor. Very kind, respectful, and above all with great power of convincing. I am very grateful. I would return again!! (Original) Muy buena atención!!. Especialmente de Víctor. Muy amable, respetuoso, y sobre todo con gran poder de convencimiento. Estoy muy agradecido. Volvería nuevamente!!

Nichole and emily were very nice and was very patient with me i got my tv stand for a very good price ! Cant to come back again

(Translated by Google) My experience in the store with Nicole was excellent! We did not feel any pressure to buy, we loved your suggestions and different options that you gave us. (Original) Mi experiencia en la tienda con Nicole fue excelente! No sentimos ninguna presión para comprar, nos encanto sus sugerencia y diferentes opciones que nos brindo.

Victor was helpful and polite . I was in a rush and he didn’t mind at all . I was in and out of the store hassle free .

Me and my fiancé had been trying to find a couch for weeks, and gave Ashley another chance. When we walked in, we were greeted by Victor Pratts. He was polite and not overbearing at all, and while trying to decide between three couches, he was able to answer all of our questions, and if he was not able to, he always found an answer. We were able to find a perfect couch thanks to Victor and we would highly recommend him and Ashley Furniture.

Hind did an excellent job assisting me and my wife, we got the best deal with her , definitely we recommend her

The attendant Hind served us very well

Hind is awesome she helped us with finding our first couch for a good price all around she deserve a raise … 20 stars

Hind Sbat We received very good service, I highly recommend buying from her, she is very attentive. We are very happy..

We bought all furniture to my house in Ashley Millenia. Hind was my sales person. She was very Kind and very polited. Really a great sales person. I recommend. If you go to ashley ask for her.

Nicole was so helpful and kind during my visit. 10 out of 10 service!

Nicole was very friendly from the get go. Will look for her any time I need a piece.

I bought a coffee table, a piece of wood arrived broken, I'm waiting 2 months for them to ship from India and they don't give me any information, only that they sent an email to the technical department and are waiting for the response. It is not acceptable that, having good quality wooden furniture and excellent designs here in our country, they have to import it from another country and what is more regrettable is that they take so much time to do so. Don't buy this furniture stores, buy in stores that have their products that are nationally manufactured because then we know that they give jobs to our people and they also have terrible customer service, because they even answer the phone from another country that is difficult to understand because of their accent.

We just went to purchased our table through this Ashley as it was the only location that we found that had the table we liked in person. It was off putting to get the total cost as we were shocked to see it go from $895 plus $360 (added 4 chairs) to $1800 dollars. Talking with Hen she was very nice, but she asked about the protection coverage which we told her not to add onto the order, but we saw it in the receipt which we told her no. But we were more shocked to see a surprise $200 delivery fee. If we were told of it, it wouldn’t be such a problem as we would expect the charge. But if I would have known $200 was going to be charged, I would have inquired about transporting it myself likely.

Great help, great produce . I love the service. Hind was great with us. We took our time and she was very helpful and pleasant . Will definitely recommend .

Love Ashley’s!!! Great service and helped with everything from salesperson to manager!

Today I have a amazing experience at Ashley furniture, HIND SBAI was really patient, my sister and I was confused about what to choose she help us make the best decision, the all them was very nice but she’s the best 😊.

(Translated by Google) HIND SBAI 23 She is very kind and attractive, she is wise and willing to help people. Thank you HIND SBAI 23 for everything God bless you (Original) HIND SBAI 23 Elle est très gentille attirante, elle est sage près a aider les gens. Je vous remercie HIND SBAI 23 pour tout Dieu te bénisse

Hind was very professional and helpful. We appreciate her patience and valued her advice. She’s a great salesperson. Thanks!

Nichole at Ashely was outstanding! Great customer service and extra helpful!

Hind helped me and my mom set up our synchrony account, we didn't know how to do it, she called the bank for us , we had some language barrier she helped up translate and she made sure that we were able to make the payment, thank you so much hind for your time, and your kindness we do appreciate you

Hind provided excellent service! Kind, respectful, and helpful! Provided many options for furniture, discounts, and comfortable, luxurious quality furniture!

Easy transaction

Hind

Hind In Ashley in Milenial was awesome and the best sells person you’ve got ! Very polite and nice !

Hind

I had a wonderful experience being attended by Hind Sbat, who helped us select the best possible furniture for our new home. Her expertise and guidance made the entire process seamless and enjoyable.

The staff member, Hind helped us. She is very professional, courteous and proactive, she found exactly the dresser we were looking for and accommodate to our budget. I highly recommend this place

Fatima and Hind were so kind and helped us every step of the way with their expertise and patience to find the perfect fit for our new home. I highly recommend them to everyone, excellent customer service !!!

Really it was a nice team specially Fatima she was a fantastic sales she helped us a lot answering all our questions specially I’m a very hard customer and not easy to buy anything from the first time but it ended by buying 1 bed and 2 mattresses and 3 pillows ashley became my best bran because of her Thanks Fatima and thanks Ashley

Thanks alot for the best service and appreciate the nice way for the customers service specially fatma

We were greeted as we walked into the store. We told the associate what we were looking for. She gave a general idea of where styles were located. We wandered about on our ow, which was totally fine. We picked out pieces we liked, compared them, then went back to the front of the store to locate the associate. We told her what we had been looking at. She handed me an iPad to enter my information on. She entered the furniture, gave us a delivery date and I paid. It was as generic as it sounds. The associate did nothing to earn a commission. There was no customer service, no work she did other than enter our order and take my payment- sort of like ordering from a fast food place. I was charged delivery fees, which should have been complimentary given what I spent.

Avoid this store at all costs, Dear God. I was told if I wanted to cancel an order before delivery it would be a simple and easy process. It has been 10-11 days later and I am still waiting for my $10,000 refund. I have not even received any type of cancellation confirmation by email whatsoever. This location NEVER answers the phone and this has been a super infuriating experience.

I love Ashley my sale person was awesome!!

Fatima was awesome! Helped us purchase a new bedroom set and couch. Was there to help us with costs and understanding everything without overly pressuring us! Will be back with more furniture needs

Very good saved me and my family a lot of stressed and was very understanding and helpful

Nicole was awesome to work with. She was knowledgable and professional and took the time to help me make the perfect selection. Thank you, Nicole!!

Went in to shop for a dining room and living room set and received exceptional customer service from Fatima. Super happy with the purchase and the help we received. Highly recommend when looking for new furniture.

Victor was amazing!!! We went in for a couch and he helped us and was very attentive! It was a super quick and easy transaction!! The store was very clean and the rest of the staff was very pleasant!!

We loved working with Hind! She was very helpful.

Great service with Victor

Always pleasant and easy buying from Ashley! Victor was super helpful and made my dresser buying experience quick and painless!

Fátima is an amazing sales person! Showed me a lot of options!!

Ashley’s furniture has always been our go to for home furnishings, and the Orlando location (Millennia) Has a great selection as well as great sales people, they care about your needs and help find what you’re looking for. Our sales lady “Hind” Was exceptional.

Fatima was very attentive and helpful. We ended up buying a table with chairs…great service!

Once again out experience here was outstanding! Fatima was such a determined and sweet person and never gave up on trying to find the perfect furniture for our living room and patio, with her patience being g so amazing too it was such a smooth and successful sale. Belen is another wonderful employee...she is so kind and would give us the best advice as to making payments that we can afford and not to mention both of them helped us find the perfect designs and gave us the best advice. These two are just a perfect team and have amazing communication and for sure want the best gor you...they both made us feel like we are not just another sale in there pockets. They actually made us feel like friends and that is something hard to find in today's world. These two are literally diamonds and are deff worth having as part of your team. They are absolutely amazing!

My was extremely helpful! Great experience!!

(Translated by Google) Fatima was patient with us, Ashley was a very good salesperson. Thank you for everything. I recommend her 100%. (Original) Fátima tuvo paciencia con nosotros muy buena vendedora de Ashley gracias por todo la recomiendo al 100%

As soon as we walked into the store located at Millania Mall Hind greeted us with a splendid smile. Her hospitality and professionalism were outstanding. I would gladly come back to do more shopping with her help.

Fatima was so sweet and very helpful!

Jay is awesome. Very honest and tells it like it is. Great personality and the manager Mike was awesome as well. We stayed an hour past the store closing not knowing we were going to buy. Great customer service all around.

We recently visited Ashley and had a great experience thanks to Hind. She was really incredible, friendly and patient helping us find the perfect furniture for our home. Her recommendations were spot on and made the whole process smooth and enjoyable. Highly recommend working with Hind looking to get new furniture, she was the best!

Great experience and the store staff was very attentive and caring. Johnathan was helpful, patient, and thoughtful. I was impressed with the kindness of everyone at this store.

Good service, Hind was very kind and helpful!!

We were purchasing a couch for our son who lives in Florida over the telephone because we live in a different state. Our sales representative, Fatima, went above and beyond to help us with our purchase to make sure everything went smoothly with the purchase and scheduling delivery. Ashley Furniture is lucky to have such a professional and customer service oriented sales representative. Update: Unfortunately Ashley Corporate office automatically cancelled our purchase. They have a policy in their system that if your credit card address doesn’t contain the same state that you are delivering to their system automatically cancels the order and they can’t override it. Unfortunately they will lose a lot of business from people that own rental houses, 2nd vacation houses, etc. I feel bad for their sales people.

Very good!!!

Jay had Great customer service and was very helpful through the whole process.

I just purchased a 2500 dollar furniture from sales person Hind. The way she treated us was amazing and by far Ashley has the best furniture in town.

Horrible experience! As soon as my friend and I came into the store we never were greeted. Then I had to go find someone to help us. They were all gathered around the counter talking instead of helping customers. Finally, I found a rug on clearance I wanted to purchase...took over thirty minutes to get the transaction to go through, because I was from a different state.

I had a great experience with Jay. He was professional and very knowledgeable. I was in and out very fast.

What an amazing experience. We will absolutely call and refer Mike to many people

I walked in to Ashley and I had the best low key experience!! No one hounded me!!! Fatima guided me and left me do my thing and let me come to her!!! She was so helpful and just spot on with what I wanted. I found my perfect piece thanks to her! You must deal with her she’s a vibe.

Johnathan is the man. He said it was his first day and he did a great job. Shoutout Johnathan👍🏻

Fatima was great help throughout the helping process. She helped my mom purchase a bed set and answered every question she needed fluently!

Johnathan was great! Patiently and enthusiastically helped us find a new mattress and a lamp!

Juan was very helpful and explained everything to us. The process was easy and quick.

Juan was great to work with - I highly recommend him to anyone needing help with their furniture needs.

Juan was helpful and efficient

Hind was a Great sales I would definitely recommend her very patience professional and helped me pick some furniture to match the ready of the pieces I had purchased

Our rep was amazing. We loved that it was informative and very helpful not pushy at all. Thank you for all your help.

Juan did an excellent job at explaining everything! Made the process very easy.

Great stock and great displays. Prices were also great, Hind was a good help very informative

Juan was great honest, and patient thanks for the great service.

Juan was excellent. Chased us down as my wife and I ran around the store like crazy people. Ask for Juan when you stop in.

Our sales rep Hind was excellent! very knowledgeable, helpful and patient. Would recommend this location.

Stopped by for a recliner for our nursery and Juan was incredibly helpful. No pressuring, and answered all our questions.

Hind is a good person, she is very nice and patient. Thank you for everything Hind!!!

Hind was great help in purchasing a couch with kind, knowledgeable, friendly service! Great experience!

Hind

Hind was absolutely awesome! She was very helpful and very kind.

Juan was great, answered all our questions and helped us get the furniture we needed. Look up Juan at Ashley’s

Hind was our sales person and she was wonderful. Very knowledgeable and personable. I highly recommend to ask for her when you come to Ashley Furniture at the millennium mall. Very happy customers!!

We had a very good experience. Our salesperson, Fatima, was very patient and helped us find what we needed.

I’m a customer about 4 years, and Hind is the best sales person at all. She’s a great sales person, explained all the options, and answer all the questions I had. I highly recommend her. I’m happy with my purchase and all the assistance.

Juan was very patient, kind, and helpful when it came to purchasing a new living room set. He was very informative and didn’t make me feel pressured for a purchase. I definitely recommend coming to Ashley and looking out for his assistance as I feel it made all the difference in my choice to shop at Ashley.

Fatima thank you great job today

We had a great experience with the store. Fatima was really helpful to us finding the right furniture for our house. Thankyou!

I had to purchase furniture for an office space, and Juan was super helpful, patient, knew the inventory well. I will be back!

Juan at the Millenia Plaza location was incredibly helpful! He let us browse and decide what we wanted then he even managed to get us an extra discount. Definitely go see him for anything you need.

Hind was as amazing sales associate. She was so kind and patient with our family. We had a very difficult order with multiple items and she was so helpful helping us figure out delivery issues. The store is huge and has so many beautiful items for all decorating tastes. Highly recommend this Ashley store and make sure to ask for Hind!!

Juan Ramos was my salesman. He was informative and personable. He helped tailor my selection to my needs while accommodating my wishes! Truly a charismatic guy! I will be returning.

Hind did a great job. She answered all questions. She was very pleasant and nice. Need more people like her. She had us coming back the next day just to do business with her.

Juan Ramos was awesome and very helpful.

Juan Ramos was awesome, very helpful!

My experience was great,miss Nicole at millennia Plaza was very friendly,helpful and quick in finding what i needed, thank you I will be back.

Juan was patient and clear in his explanation, highly recommend for anyone looking for new furnitures

KY was great. Very helpful thank you so much.

Wonderful service

My wife and I went in looking for one thing, a king sleigh bed. The salesperson that greeted us was Hind. She is friendly and yet professional. She guided us right to what we were looking for. She was able to answer our questions about the bed, delivery and pricing. No pressure. We are anticipating the delivery and set-up going as well as the sale. When we are ready to make more purchases, we will make sure Hind is working.

Juan Ramos handled our deal with such expertise it really wowed myself and my family.

Juan Ramos was very helpful-we found exactly what we want and will have it quickly

Hind was incredible!

Fatima truly went above and beyond to ensure I had a great experience as a customer. She juggled assisting another customer with such grace and efficiency, yet still managed to give me her full attention when it was my turn. Her genuine smile and helpful attitude really stood out to me. Thank you for a wonderful shopping experience.

Fatima was Excellent! Very professional, courteous. A great experience!

Matt Acevedo, was amazing and sold us a bed set and was not pushy at all, and gave us honest feedback on what he thought. The best product was and in the differences between the wood and I would highly recommend Matt. My next purchase will be a couch from Matt.

Juan Ramos was excellent to work with and was very helpful in trying to straighten out the delivery nightmare! Items arrived damaged, wrong pieces were sent delivery drivers were rude and I have still not received all of my items! Again the Juan was helpful but after that it went downhill fast with dealing with customer service and trying to contact a manager! I have wasted more time with phone calls and time spent on deliveries than I care to think about! Think twice before shopping at Ashley!

What can I say, Mike is one of a kind. From the time I walked through the door Mike was all over the show room, greeting customers, answering questions. After a brief self tour around Ashley, which has a nice show room and a pretty good Memorial day sale, I had the pleasure of meeting and working with Mike. Man, I can't say enough about the guy. He could literally sell a cage to a lion. That man can sell. But it's not the pressure type, where you feel forced to buy. It's very laidback, no pressure and he literally went above and beyond. Suffice to say, I cannot speak highly enough about my experience and am smiling because my shopping is all but done. I Highly recommend!

Juan was great, found exactly what I was looking for!

Fatima was our sales associate and she was wonderful. We bought 2 accent chairs of excellent quality. Fatima was extremely knowledgable, professional and friendly. Great experience. Thank you Fatima!

Had a great buying experience with Juan. Super knowledgeable and efficient in getting me exactly what I was looking for.

Juan was very knowledgable and took the time to help us make the best decision on a new bedroom set.

(Translated by Google) I read several negative opinions and I was worried because I had already placed an order for a bed, mattress and base, but I must tell the truth and the delivery was made on the agreed day and the products arrived very well, Jhony, a good guy, gave us great advice in the store. Orlando, order calmly (Original) Leí varias opiniones negativas y me preocupé porque ya había realizado un pedido de una cama colchón y base, pero debo decir la verdad y la entrega se realizó el día acordado y los productos llegaron muy bien , jhony buen chico nos asesoró súper en la tienda de orlando, ordenen con tranquilidad

Our furniture delivery never showed up. They had me waiting for 5 hours. I took the afternoon off from work. Never got a call. When I called the store for an update, a recording came on saying they were closed. I would not recommend doing business with Ashley. Very unprofessional.

Fatima and Ky really went above and beyond making sure that I got exactly what I needed. They took excellent care in making sure that I had all of the information I asked for and their patience was outstanding. Ask for them when you get to the store and you will not be disappointed.

Good service, I really appreciate the way Patrica takes care of me and the manager was so kind thanks a lot

Best store ever, nice Customer service, helpful manager. If you are looking for furniture go to Ashley, you are treated like a King.

came here to buy a sleeper sofa and left buying more than I had planned for. My salesperson Juan was very professional and friendly. If you are looking for good quality furniture at a great price with wonderful customer service, look no further. Thank you, Ashley Furniture and Juan, for your great service.

Great store, huge selection.

Came to purchase a sectional and king mattress. The service was absolutely SUPERB!!! Please work with FATIMA, she is courteous extremely professional and knowledgeable. The manager PIERCE was also very accommodating and helpful in making my purchase easy. I’m excited to get my new furniture. Thank you!!! THE BEST!!!

Great service from Nicole. Very helpful with our desk purchase

Thank you so much for your enthousiaste your patience and your kindness.

excellent experience very caring staff

Ky was very helpful and knowledgeable in answering my questions, picking out furniture, and getting everything ready for my order!

Not interested

Great experience at Ashley. Juan provided a sress free experience. He was knowledgeable, patient and humorous.

Hind was great. Very knowledgeable and helpful

Mateo is very good and kind!! Congrats

Wonderful service from the seller Mateo. Great furniture at good prices.

Juan was fantastic we will be back

Excellent and knowledgeable service.

Fast and excellent customer service

Fatima was awesome and very professional … thank you very much

Was an awesome experience and best customer service ever!!

Friendly staff ready to help, great selections! Next to HomeDepot by Millenia Mall

Juan was awesome! No pressure, gave plenty of ideas and help. He didn’t push at all.

Hind was our sales person and we couldn’t have been happier with her professional, attentive, respectful, helpful persona. We shopped at Ashley’s Furniture on multiple occasions but at the different location. We went in with a purpose, Hind pulled up our past orders to help us find exactly what we were looking for. It was incredibly easy process with her. She was able to give us a discount on delivery also which was nice. We saw some dining chairs that we fell in love with, but decided not to get them at a time. By the next morning we called Hind in hopes that we could just order them through her without visiting the store again. In few minuses our new order was finalized and put on the same delivery date as our previously ordered items. We highly recommend Ashley’s Furniture by the Mall of Millennia especially their sales person Hind Sbai.

Melyssa was a great associate, professional and courteous. The products here seem like good quality as well. Overall, we had a solid experience.

Ylliany Santana is great and she looked for what I needed to make sure I was 100% satisfied

Great service from this store, great people to work with and extremely good quality products. 10/10 highly recommend!

Juan provided a quick and easy purchase of my new couch. Very nice and knowledgeable.

Very helpful sales associates and wide selection!

Very helpful!

Our associate Juan Ramos was exceptionally patient and informative. Great experience!!! Would recommend to anyone finding quality service.

Amazing customer service ask for Olga 💯👌🏽

Juan was very patient and gave space to decide on a purchase he was amazing!

Hind was amazing.

Juan was very helpful and patient . Very knowledgeable.

Juan provided great customer service!

(Translated by Google) Juan Ramos assisted me at the millennial Ashley store and offered us excellent service! Totally recommended. Very kind, patient and answered all our questions. (Original) Me asistió Juan Ramos en la tienda Ashley de millennial y nos ofreció un excelente servicio! Totalmente recomendado. Muy amable, paciente y nos resolvió todas las dudas.

Hind was absolutely wonderful and a pleasure to deal with I highly recommend this professional young lady who made our experience a wonderful, thank you so much

Shopping for furniture soon? Head to Ashley and ask for Juan Ramos! He was a pleasure to work with! He answered all my questions honestly and didn’t allow me to make ill-informed decisions! He was great! He’s the reason I decided to go with Ashley and not another furniture company!

Excellent service from Jay, very grateful for his attention, his help was very helpful

I came to the store with a couch in mind but Jay helped me find a better one at a better cost.

Great service

Great place and multiple options to shop for your furniture. Jay was patient, thorough and helpful. Thank you Jay! 👏🏼

Fatima is the best advisor. Did good job !! We are really appreciated.

Furniture was fine, the couch I got is fine if maybe a touch overpriced, but the customer service was spectacular! Gabby did a great job helping me find just what I needed, made the whole trip a delight. Thanks!

Hind was such a pleasure to work with, tonight! She was able to find me the items I found online and match them with the models in the store and compare multiple pieces! It was so easy to navigate the store with her and she was as sweet as can be! So grateful we chose to come to the Millenia location and get first class customer service!

Hind was very helpful! I asked lots of questions she was very knowledgeable for only being there one year today!

My wife and I purchased the Tanavi 5 piece sectional. The couch fabric started pilling and fraying within two months of purchasing the brand new couch. Only my wife and I were using the couch and the fabric still was cheap and not durable whatsoever. I had an absolutely terrible experience with Ashley Customer Care and the additional warranty plan we purchased did nothing to help us. This couch is too expensive to have such cheap material. Ashley Furniture kept putting the blame on my wife and I saying that we "excessively used" the couch and we used blankets on the couch which caused the fabric to break down. There is NO accountability at Ashley and they refuse to make the situation right for their customers. I was extremely disappointed in my experience and will NOT be shopping with Ashley Furniture again.

Visited several furniture stores. Was recommended to go to Ashley by millennia mall. Thrilled to say that I was able to find something immediately. In fact, it was tough to decide between several pieces. Great assistance from Matt and especially Stanley!

Juan Ramos is an amazing Trusted Advisor. His service help us to make the perfect choice and we are grateful to have people like him working at places like Ashley Furniture. Thanks Juan for your help 😊

(Translated by Google) I loved (Original) J'ai adoré

Fatima helped us find our kitchen table! She is lovely and a great salesperson!

Juan was great to work with, he has a value based and hassle free approach. He’s knowledgeable, confident and credible about his products. Juan went the extra mile as I visited the store for the first time to have an idea of what was available in store.

Juan was very professional, attentive, and informative . He guided us step by step on our purchase. Overall great experience!

Great service!

Fatima Driba was such a great help finding me the greatest couch for my new apartment! Thank you!

Juan was spectacular!

(Translated by Google) Congratulations to Fatima! Thank youiiiiiiiii for your service (Original) Félicitations à Fatima! Merciiiiiiiiii pour votre service

Juan’s service was excellent! Straight to the point, got everything I wanted quickly and efficiently.

I bought furniture at this store a year ago and applied for their credit card with the promo of $100 rebate. I applied for the rebate and have all the correct info and receipts and made sure I qualify but synchrony said it was “invalid”. I asked them why would it be invalid and they said the appeal would be escalated.. it’s almost a year later of me constantly emailing them with no real response and they get back to me saying they will not reconsider looking into why it was denied with no reason at all. SYNCHRONY AND ASHLEY FURNITURE IS A SCAM. Do not apply for their credit card thinking you will get any rebate!!!

Stanley provided great support finding what I needed, answering all of my questions and following up!

I had a really great experience with Fatima! Best customer service ever! She was so kind and pleasant. Help out us out with everything we needed. She took care of us for hours and hours with patience and kidness. We loved it! Thanks for the great service! By Daniel and Sandra

Really nice job helping me and being a subject matter around the items.

I wanted to give this place 5 stars and good thing I waited to realize how sleezy these people are. I came in looking for multiple types of furnitures and only found a dining set that we liked. The staff were very friendly and I had Ky help me. We were ready to order but wanted to look around and come back later that day. Ky told me to contact him on April 1st because they have a private sale and I would get a discount. This was not true and we waited for no reason when we could’ve placed the order before then. I texted him that morning and received a call from his teammate Matthew in the afternoon. He was horrible. Did not care at all and said he’s just doing a favor. Didn’t want to make the sale and when I asked why we were told there would be a discount and delayed our purchase he just shrugged me off and tried to make me apply for a card and finance the dining set. I asked what the difference would be if I ordered it online and he said “you would be doing a favor to Ky and his baby”. That seems ridiculous. So making me feel guilty and purchasing the product to give someone commission is a great service? I texted Ky and told him to give me a call when he works, but never got a call back. I went to another store and they explained in detail the difference between ordering online and in-store. Do not go here and if you do don’t order from these two salesmen.

Juan was a great help with getting our sofa and recliner! BB from Acima helped us out phenomenally

(Translated by Google) I was attended to by Juan Ramos, excellent service! (Original) Fui atendida por Juan Ramos, excelente servicio!

I am making a move soon to Florida and was having difficulty placing the order online but still wanted to take advantage of the Anniversary Sale. I called this store and Juan guided me through the process. It was much easier over the phone thanks to him! Juan was very willing to answer any questions I had and went above and beyond to make sure the order was right.

I recommend Fatima and Matt!! Get you guys couches!! Never been so comfy

(Translated by Google) Thank you Fatima and Belen for excellent service, I would return 1000 times. More so that they can assist me, they are very kind and explained everything to me very well 🥰 (Original) Gracias ha Fatima y Belen excelente su attention volveria 1000 veces Mas para que ellas me atiendan , son may amables y me explication todo muy bien 🥰

(Translated by Google) Fátima is super patient and attentive. We managed to solve everything and with great quality! I highly recommend Fátima to Brazilians! (Original) Fátima atende super paciente e atenciosa. Conseguimos resolver tudo e com uma grande qualidade! Super recomendo Fátima para os brasileiros!

Fatima was exceptional and I had a really great experience.

Elizabeth at Ashley is great help, she goes above and beyond to help you find what you’re looking for!

Juan provided excellent service! He provided great knowledge and guidance without pressure. He made our purchasing process smooth and easy!

Customer service was honestly the best! Hind helped us find furniture for our new spot and my mom’s new townhome! Very welcoming and knew exactly what she was talking about. If your choosing to check this location out, ask for Hind!

Amazing help from Hind! She helped us throughout our whole process of furnishing our home. Loved her service!

Hind is fantastic, professional and friendly Great experience

Great service! I was attended by Juan and he made the process of buying my bedroom set fast and easy. Definitely recommend getting furniture here.

Experience was great! There were some furniture that was not in stock, so it would take over 1 month for delivery. So we chose something different that was in stock for quicker delivery. But other than that, great service.

My girlfriend and I were causally browsing for a sectional for the weekend. Stanley was very helpful in answering all our questions, resolving our uncertainty’s, and we ended up buying one from Ashley’s.

Billy is an awesome salesmen. 2nd to none. Please ask for Billy when you arrive at this location. You will not be disappointed. Thanks Billy. God Bless!

Great customer services and advice, was helpful throughout the entire buy

Came to shop for couches and was helped by Elizabeth and she was great! I quickly found the couch I wanted and she was so helpful. Update: went back an hour later to purchase the couch and was helped by Stanley. There was an issue with payment that took 45 mins and he was so patient! Everyone here is wonderful. I’m so excited for the new couch to arrive!

Quick and easy, found exactly what we were looking for with the help of Juan Ramos at Ashley!

Shout out to Stanley that helped us find our dinning table!

I came in to look and ended up making the best purchase. Patricia was and is amazing. Vey helpful and very knowledgeable about the entire store and the good deals. Very happy with my 1st living room set.

Unacceptable Service and Misrepresentation of Product - A Warning to Potential Customers I am writing to express my extreme dissatisfaction with the service and product provided by Ashley HomeStore. Two days ago, I made a purchase for a king-size bed frame, clearly stating my requirements to the salesperson. However, upon delivery today, I was shocked to find out that the bed frame delivered was completely wrong—it was a California king size, not the size I had ordered. The entire process within the store felt rushed and pressured, leaving me with a feeling of unease. Despite clearly communicating my preference for a king-size bed frame, I was disregarded, and now I am left with a product that is entirely unsuitable for my needs. To exacerbate matters, the customer service response has been abysmal. Rather than acknowledging their mistake, Ashley HomeStore is attempting to shift the blame onto me, claiming that I had ordered a California king size. This is not only insulting but also a clear attempt to evade responsibility for their error. As a result of this experience, not only am I left without a suitable bed frame, but I am also forced to endure the inconvenience of having a wrongly sized frame taking up valuable space in my room. With nowhere to sleep other than my non-existent couch, I am appalled by the lack of consideration and professionalism demonstrated by Ashley HomeStore. Furthermore, I had been considering purchasing additional furniture from Ashley HomeStore, including a couch. However, in light of this egregious mishap and the subsequent poor handling of the situation, I will be taking my business elsewhere. Ashley HomeStore has lost a customer for life, and I will be sure to share my negative experience with friends, family, and anyone considering making a purchase from this establishment. I demand immediate resolution to this matter and expect a full refund for the incorrectly delivered bed frame. Additionally, I urge Ashley HomeStore to reassess its customer service practices and ensure that such incompetence and disregard for customers' needs are not repeated in the future. Consider this a warning to potential customers: if you value professionalism, honesty, and quality service, steer clear of Ashley HomeStore.

My experience here was very good. I was helped by Stanley. He was patient and very informative with questions that I had. Smooth process and he was very professional. Would definitely recommend!

Patricia was absolutely amazing! Helped me so much and made furniture shopping such a pleasant experience!

Worst experience ever.Delivery men couldn't communicate with us they damaged the walls in our home furniture was damaged I wouldn't even give them one star.

Juan Ramos was awesome come see him at the millenia location..

(Translated by Google) Excellent and professional service. Thanks Juan Ramos. (Original) Excellente service and professionnel . Thanks Juan Ramos.

Juan Ramos provided excellent customer service; was an attentive, but not overbearing. He provided excellent service, not only to myself, but my mother and father-in-law. 10 out of 10 would recommend and will be returning to this location and asking for Mr. Juan next time I need more furniture.

The rep was professional and courteous

Fatima was very professional and attentive from the first moment I walked in the Ashley store. If you go to the Ashley Millenia store, I highly recommend you to ask for Fatima.

Juan was INCREDIBLE. There for you, but not too overbearing. Knew all the answers to every question I had, and helped out with my purchase. Went to different locations before I ended up here, and I would continue to come back. Thank you Juan :)

Juan was extremely helpful in helping us find furniture that fit our lifestyle. he’s very knowledge of the ashley products which made our decision 5*. the best part is he didn’t follow us around the showroom - he was always nearby to answer questions and help, but let us shop comfortably. thanks juan

The service was excellent

Great experience with the team at Ashley Furniture! Gabi is the best!

Hind was very helpful and patient with us, I appreciate her attitude and Positive energy

Juan was excellent! We only spent about an hour in the store and found the bedroom set we love for a great price!

Fatima was our sales person and she was the best! She explained everything with a lot of details. We left very happy!

Juan my sales rep and BB with Acima were very awesome madet shopping experience great!!! Very happy.

Great service, excellent product

The sales person was absolutely great. We always buy from Ashley.

Beautiful furnitures, thank you for Hind the awesome service. Really recommend this place.

Hind was amazingly helpful in searching for our couch ! She showed me lots of options that would fit our space and made sure we got exactly what we wanted ! Thank you Hind

Our purchase today went smoothly and efficiently thanks to Juan.

Went in to purchase a new mattress today and Fatima was so welcoming! Very informative and helpful. Came in looking for a new mattress and left with exactly what I needed! Thank you Fatima!

Rachael was awsome with her sales. She was so patient with us and spent hours with us but helped getting us the right furniture.

Fatima was absolutely wonderful and knowledgable!

Jay was phenomenal! Answered every question we had and helped us think of some important things we hadn't even considered. Best furniture experience we've ever .had

Stanley was an amazing help! An amazing trusted advisor! I was completely impressed with his professionalism and customer service. We talked about a range of options. Stanley, kept me updated throughout the entire process. I had many questions about the Ashley’s products, and his responses were informative and professionally. An absolute charm, his customer service is top tier he’s an amazing salesman, even though I didn’t purchase yet, I will be back soon I’d recommend him for anyone stopping by his store. Overall, my experience with Staley was outstanding, and I can't wait for my next purchase.

FATIMA was wonderful helping me.

Fatima was great! She was extremely helpful and knowledgeable. I found what I needed and got a good deal on everything.

Jay was awesome! Helped me the moment I walked in and I was in and out of here in less than 20 mins !

Juan Ramos was fantastic. Guided us to the items we wanted to look at and gave us the space to shop. Extremely knowledgeable about the products we were interested in and provided superior customer service. Easy and smooth transaction. Definitely recommend and will be back when we need additional furniture!

Very good service with Hind, happy customers

(Translated by Google) Hind, excellent service, unbeatable attention (Original) Hind, excelente servicio, atención insuperable

Very friendly and explained everything very well

Loved the furniture we purchased at Ashley. Fatima helped us get a great deal on bed frame and mattress.

Fátima helped me get a wonderful bed And Bebe from Acima was amazing too Love them they are very professional I’ll come back for sure

Elizabeth was awesome. Help us out and was very patient.

Hind helped us and was a very nice person to work with.

Stanley was great and very informative on our options! Great service and extremely nice!

(Translated by Google) Gabi is an excellent professional, she took great care of me. I bought my furniture from her and was very well received. (Original) Gabi excelente profissional, me atendeu super bem. Comprei meus móveis com ela e fui muito bem recebida.

Stanley was an amazing help to us. We live in Ma but needed to buy furniture for our Florida home. He was incredibly helpful and patient with us and set up the delivery for the date we needed. He was super nice also. Awesome Job Stanley! Thank you

(Translated by Google) Good service from Mateo, reasonable prices from the company and I feel satisfied with the service. (Original) Buen servicio de parte de mateo precios razonable de parte de la compañía y me siento satisfecho por el servicio.

Jay did a great job helping us with our purchase

Great experience with Fatima! She helped with all my questions and concerns. The process was smooth.

NIGHTMARE WITH REAL PEOPLE!!! The delivery was never completed, and one of the beds NEVER GOT DELIVERY, after been reschedule many times for over a month. My sales rep overpromise and underdelivery because my order got split in 3 parts… always in back order even that he told me that was available in their system, now I have to storage a brand new mattress because they never delivery the bed. ( NO RETURNS EVEN IF ASHLEY DONT BRING YOU THE BED/ their policy) Second, warehouse send the sectional with the wrong set up… in general poor operations. Even one of the many calls that I did… one of the customer service she was laughing of me because I was requesting to return the mattress. I had to purchase at the last moment another completed bedroom set because this house is a vacation rental and a booking was scheduled. ( more stress). I been leaving messages and no one from corporate or management return my calls. Prevent headaches, frustrations and don't buy there. I still waiting for a refund and nobody can't process because customer care is an automatic reply e-mail.

Gabi was amazing! Had such a great time working with her!

Fatima helped us find our dream bedroom set.

Hind was awesome and very helpful. Thanks for your help on making an easy process for us UNFORTUNATELY I have to revisit this review. The sales process was great but after I left the store ...everything has been absolutely awful and I will honestly never shop with Ashley Furniture again. Where do I begin.... We were adamant about the delivery time frames as we have a lot going on and we checked every item, prior to purchasing, to ensure it would meet the specifications we needed. We were told it could all arrive Wednesday the 6th but we had them schedule it for the 8th as we weren't going to be at our second home in the middle of the week. We got the text that delivery would be 9:15-11:15 and prepared accordingly. However, we were woken up at 7:53 to an unmarked gentleman, in an enterprise truck, who didnt speak a single word of English telling me he was there for my delivery. We were obviously not ready as my entire family was asleep and we had blankets and piles of pillows to sleep on due to no bed. I asked them to give me a few moments to wake everyone up and get things out of the way. They eventually understood and agreed. I went outside to notify them we were ready, only to find my brand new living room furniture sitting in the dirt on the lawn....nevermind the concrete porch we have along the entire side of the house...no...all in the wet rained on lawn.. immediately attempted to tell them to move it but they couldn't understand English, so I started moving it myself to the concrete. Let them know to proceed with delivery.... Upon entering the home and delivering items, the bedframe/drawers for one of our bedroom sets was completely damaged. They had to call customer care and report it and then whatever process to take it back. In the meantime, I got a call from customer care, notifying me that when my delivery arrives, the king mattress for my room will not be on the truck as it did not come in time. I was very confused as we ensured lead times met our expectations prior to purchasing. I asked when it would be delivered and I was informed they'd need to look into it - I also didn't understand why I was just now finding out about it, after the delivery crew was already at my house. Here I drove to this second home, stayed the night on the floor only to find out my bed wasn't even being delivered. I confirmed everything else would be delivered minus the mattress and now the damaged bed frame/drawers for my son. All continued on and then the crew informed me that my bedroom set could not be setup because the hardware to put the bed frame/drawers was missing. So now three major parts of my purchase are not being delivered on time. I spoke with customer care again who told me they would work to have everything redelivered ASAP. I called Hind who was off so she could not assist me so I called the store....spoke with Emily (supervisor) who seemed very nice and wanting to help but to this day (now the 12th - 4 days after all this disaster) I still have none of the items. I made it very clear that I go out of town on the 14th and I'm gone until the 27th - hence the reason the delivery date was so important - nevermind the fact I had to sleep on the floor of my home all this time as we made plans and arrangements to be at this home based on the delivery date and expectations. I last spoke with the store supervisor, Emily on Sat and was told she'd continue working on this and get back to me - last I heard about anything was that day Sat when she informed me I was SOL until Thursday for redelivery....the day I leave to go out of town LOL (all I can do is laugh at this point) To say I'm livid, and upset is an understatement. To spend almost 9 grand on furniture and go through this type of customer service (or I should say lack there of) is appalling. I regret 1000000% purchasing from them and I will never visit them for my furniture needs again. Helpful tip - go to their competition rooms to go...not only was it cheaper but came on time and without damage! Imagine that.

Fatima is great and professional

I went to the store with my parents to purchase a sleeper sofa. I didnt like the fact that I felt I was forced to give a yelp review right there at the store while the associate was preparing paperwork. Her name is Hind. She asked me to give her a review while she was sitting there right next to me

Matt provided great customer service!

Juan Ramos is great. Told him what we were looking for and we found good options immediately. We were in a hurry and Juan was super professional, efficient, and friendly.

I went in 10 minutes before Ashley’s closed and Fatima helped me out. She was amazing and didn’t rush me told me to take my time.

(Translated by Google) Good service Fatima (Original) Buen servicio fatima

Patricia was amazing.very patient.i would love to do business with her again. Thank you

I was really happy with Mrs Patricia Trusted Advisor because she was willing to explain everything on the loveseat recliner power that I was looking for. Thanks I’m a happy customer.

We had great service with Hindi

Juan is great. He was very nice and professional. He pointed me to the right direction and help me get the items that I was looking for.

Hind was so helpful, she was very patient and friendly , she gave us space and time , also she answered all our questions I will comeback again

Jay was very helpful I appreciate his work and patience

Friendly and let us browse in peace until we made our selection… Juan checked in with us but was not pushy and we appreciate that as well as answers our questions. He also we t back and forth with us between items until a decision was made. Would recommend him and will purchase from in again when we are in the market.

(Translated by Google) Very friendly and attentive. Excelent reception (Original) Muito simpática e atenciosa. Atendimento excelente

Juan was very friendly and conversation. Made the experience easier.

When we came to Ashley, usually you feel attacked by the sales reps but NOPE not here!! Hind was our sales associate and she was so pleasant! She left us to take our time and gave us the space we needed to make the right decision, but she made sure to answer all our questions! Thank you so much Hind! Can't wait for our new couch!

Ky and Gabi were extremely helpful helping me purchase my new couch! Would highly recommend.

Fatima was very nice and professional!

Fatima helped us at the store today and she did an amazing job helping us choose our sofa!

Matt is the guy you need to see, very professional and don't follow you in the store, he just let you be, but when you need him he is right on time.

Juan provided excellent service. Very knowledgeable and helpful went above and beyond to help us locate the furniture we were looking for... major shout out to the Juan and only

Fatima was very helpful and guided us through every step! The store has A LOT of good furniture. Recommended!

Hind was very professional and helpful and provided great service for us while we were looking for a sleeper sofa.

Stanley was super nice and helped us through everything we needed

Hind was amazing! She was so friendly and helpful. She was very knowledgeable about the different furniture pieces we looked at and really helped us to make a sound decision that fit us. Neat, clean store too.

Very professional experience. Hind is our sales Rep. She is very personable.

I walked in just to browse and Juan was very nice at helping me find something that I would like he directed me toward some displays I would like. Through out our shopping experience Juan interacted with us and was attentive while also giving us our space to browse. I would definitely recommend this store to a friend, and ask for Juan for good customer service.

Today we were here purchasing our girls bedroom sets and we had Hind helping us as she was amazing

Hind was extremely helpful, thorough and honest. Definitely recommended and will come back again!

Juan was very helpful and knowledgeable!

Matt was very helpful with our purchase.

Juan was great! He checked up on me occasionally to make sure I was doing okay but gave me time to browse at my own pace.

Juan was really helpful in my decision making on a dining room table and entertainment center! His professionalism was outstanding!

Mateo did a fantastic job helping me purchase my new Furniture set. Made the process smooth and painless. Highly recommend requesting his assistance.

Gaby was owesome work good,thanks.

Nas - Excellent customer service - really nice and so patient- thank you so much

Jay made a great service

Fatima was awesome and helpful

Excellent service and very helpful! Thank you!

Juan was excellent, he helped us to found what we were looking for. Great customer services. Thank you so much for all your patience.

Stanley was super helpful and patient with us when we went in to look for mattresses. He listened to all our needs and didn't push for a decision even though we spent almost his whole shift with him before we bought our mattress and base. Thank you to Stanley and also Nas his manager for your help!

Stanley was amazing, super patient with me and my bf . Didn’t pressure us to buy what he wanted and even though i was super indecisive and took forever to decide he was always in a good mood .

Jay was absolutely phenomenal. super knowledgeable and kind. made our shopping experience very memorable

Juan was an excellent sales men. He was very knowledgeable and explained all the product in detail and services available

Awesome service, Hind did a great job and was super helpful, I found exactly what I wanted!!! I will definitely be coming here again. thank you!

Thank you to Fatima for being so fantastic to work with! She keeps us coming back! Knowledge and accommodating. Always goes the extra mile for us!

Juan was very helpful and explained everything thoroughly and clearly! I recommend you come see him for the personable respectful experience in buying furniture ! Five stars

We bought a couch and a desk table here with Fatima and was a really fantastic experience.

Fatima was so helpful and also gave us our space! She gave us any necessary information that pertained to our reason for being there! Would definitely come back!

Omgosh what an Awesome Experience!!! Kudos to Elizabeth and Mgr. Nas for the Amazing Service!! Will be sending all my Family Members to them!!Thx Again!!!

(Translated by Google) Jay took care of me very well (Original) Jay me a tendió super bien

Juan did an amazing job!

Fatima was great. Highly recommend!

Gabi was awesome. Thank you for your patience.

Our experience at Ashley's was very satisfying. Patricia was the person that helped us and followed up with us until purchase. She is fantastic!

Stanley and Emily were great they went above and beyond taking every measure to ensure we had a successful transaction despite the card reader issues. We were Blessed to have found this store after our relocation just a few days ago and can honestly say that we had a nice time and overall great experience. Thank you all.

Fatima is very attentive and helpful. Ask for her by name.

Hind was helpful, I came with my family to Ashley millenia , she helped us find the best barstool ever, i recommend her

Hind, it’s perfect , gentle and kind !! Furniture the best price

Wonderful service from Matt and the Ashley team.

Thank you to Juan for assisting us with a new couch purchase! He was super helpful explaining the necessary information and didn’t pressure us at all.

Thank you to Mathew he was very helpful for me and my wife he explained everything very well and he is greasy wit customer service

Mathew was great!! He helps us to make the right choice! Excellent customer service!!

Juan was very helpful 10/10

Ky was great helping us find the couch for our home.

Ashley is simply the best place to buy stylish furniture for your home and Juan is the best agent you can find. He helped us, gave us the best advice and we got out happy with his excellence and nice service!! We will be back!!

Mateo was very helpful and knowledgeable. Very nice to work with.

Hind was fantastic! She was able to assist me in finding multiple pieces for my new house. Highly recommended!

Fatima is the best. So helpful with the options available and matching furniture to my requirements.

(Translated by Google) Hind excellent service, explained all the services with patience and detail 100% recommended (Original) Hind excelente atención , explicó todo los servicios con paciencia y detallados 100% recomendados

Hind excellent saleswoman

GABI WAS AWESOME. EXTREMELY PATIENT AND HELPED FIND ALL MY SHOPPING NEEDS. 10 OUT OF 10

We really appreciate all the knowledge and information given to us by Fatima Driba

(Translated by Google) Fatima, the best (Original) Fátima, the best

Fatima the seller

(Translated by Google) Hind is a wonderful person, his attention is great (Original) Hind es una maravillosa persona, su atención es estupenda

Matt was an absolute rock star in helping us. Incredib friendly knowledgeable. He took the time to know what we were looking for and where to find it. There was zero pressure to make a purchase. He was a pleasure to work with and would highly recommend him to family and friends. Well done, Matt, and thank you very much.

Juan was awesome to work with on our recliner purchase.

Fatima was the best!

Young Gabby was super helpful, extremely patient and super friendly. A great ambassador for the store.

Fatima is amazing. Amazing store!

Great experience. Appreciate Stanley who was patient and made this purchase so pleasant.

Stanley was awesome. Found just what we needed and didn’t even have to pay for shipping!

Great service

Hind was very helpful and did an amazing job helping find furniture for my new home. She also helped me to find furniture within my budget . On top of that she was friendly great customer service !!!

Mateo helped me find everything I was looking for to furnish a room in my new home. He was very professional, helpful and patient and made some great suggestions. Thank you Ashley for hiring quality sales people. In addition, everything is in stock and I will take delivery in a couple of days! I am a very happy customer today 😊

Very Kind, intelligent and patient.

Juan was amazing and very helpful!

I have ordered a queen size bed from Ashley.com. The bed arrived with a missing part. I called their customer service dept to request the missing part. They asked me to wait for 5 business days for a specialist to contact me. 5 days passed and no one contact me. Called Ashley customer service dept again, and they asked me to wait for another week due to short staff. What kind of horrible service!! They have not yet identify my missing parts yet. So I imagine when someone finally contact me, it will take another week or so to identify the missing part and then ship to me. This could take a month. In the mean time, I have to sleep on the floor. This is terrible.

excellent experience with Juan! I win in and out within 20 minutes and got helped and bought exactly what I wanted! I definitely recommend him

Juan is the rep to see! Calm, cool, and easy going; he set me up with exactly what I needed.

Nice person

Thank you Fatima for your help. Amazing couch set.

Hind was excellent in the service and information given to us. I would highly recommended Hind Shan. Great employee very knowledgeable if the products

We had a wonderful experience with Hind! She helped us get our beautiful living & bedroom set. We are excited to come back and work with her!

Great Experience Shopping! Juan helped tremendously with my first time shopping for sofas, definitely worth coming here again.

(Translated by Google) Excellent service with Patrícia! Super attentive, helpful and helped me with a lot of patience. I've been a customer for a few months and I recommend looking for her. (Original) Excelente atendimento com a Patrícia! Super atenciosa, prestativa e me ajudou com muita paciência. Sou cliente de alguns meses e recomendo procura-la.

Fatima was really helpful and had the most awesome attitude! She was great, if you are ever in this store ask for her and you will receive amazing support with your purchase.

Juan was great!

Decided to return to Ashley Furniture for a kitchen table after purchasing a sectional I love here a couple years ago. After looking around, I found one I fell in love with! Jay was super helpful and patient. Super easy process and promotional financing. 10/10 recommend.

Fatima is a great sales woman and take you straight to what you need! I fully recommend!!!!

Helpful and knowledgeable, great shopping experience Thanks Hind Sbai

The rep was amazing and took her time with us, Hind Sbai

Fatima was a top tier advisor. She went above and beyond to show up all options possible to make a decision and spent over 4 hours with us. This was one of the best experiences I ever had and I couldn’t be thankful enough for her help. Y’all should deff ask for Fatima if you want someone who truly know how to treat clients and very knowledgeable abt the products they have available in store.

Mateo was great and made our process quick and easy!

Hind was very helpful, she gave us space and time and was right there when we needed her for suggestions and financing assistance.

Sales associate, Hind, was very helpful and patient! Excellent customer service

Samer very kind and patient did not hound me assist with my decision-making. Very nice young man.

Mateo did amazing making sure we fount what we needed

Samer and Pierce were excellent…. They helped my wife and I find a love Seat that was discontinued ….. through their hard work, my Wife and I were able to get what we needed. We are very happy … thanks guys!

Ky helped us a lot with finding the perfect couch and love seat for the living room!

Gabi Abati took all the time we needed to decide which table &. chairs we wanted showing us many choices both on display and options in the catalog. We couldn’t be happier with her helpful, friendly, curteous customer service.

We had a great experience buying our new table today. Thanks Gabi you were an awesome salesperson! Highly recommend this location.

Fatima was very friendly and very informative. It was a pleasure.

Fatima gave us a great customer service. Also, Fatima took her time with my husband and I. She is a great 👍 customer service!!!

I had Gabi help me with my buying experience today and she was awesome. Made it all painless

Stanley, help us with new living room furniture. He was very helpful and really knowledgeable. Answered all of my questions and was really professional. If you are looking for new furniture for your home I highly recommend asking for Stanley.

Sales Rep. Stanley was awesome. Very kind & lots of patience. He listened to me & I found exactly what I love. Can't forget to mention, the manager & staff are very pleasent.

My experience with Hind was amazing! She was knowledgeable of all the products and helped us find our dream couch. I would highly recommend coming here and asking for Hind.

Hind is sooo amazing!! She’s super professional and get her job done. Awesome helper! Good customer service 👍🏼✨

Jay was the best! Ask for jay!

‘Ello Chaps, Ashley Furniture is a national furniture and home good stores with franchise locations throughout the U.S. Walk in and you’ll find a huge store - thousands of square feet in size - with furniture to fit every room and price point. Ashley leans into quality, so pricing of items will be higher than IKEA and Walmart, but with quality to match the higher price you’re paying. Having purchased our existing furniture from Ashley before, I rolled in knowing exactly what it was I wanted. Juan R. was quick to help and thorough in helping me go through various dimensions and differences. Big reason for 5 stars is selection and non pushy sales folks. I’m sure agents get a commission, but I don’t do business with pushy sales folks. I know what I want and what I need, and that rarely includes upsells, so I appreciate no pushiness. Just folks ready to help. Delivery is usually a day or two after in store purchase as it’s coming from a warehouse in Tampa. You’ll tend to find more items in store than you will online, which was the reality in our case. Overall I give Ashley Furniture five stars out of five.

(Translated by Google) Fatima is an excellent salesperson. It offers you all the options and always has very creative alternatives. I recommend the store and its team. (Original) Fatima es una excelente vendedora. Te ofrece todas las opciones y siempre tiene alternativas muy creativas. Recomiendo la.tienda y a su equipo.

Fast and easy process. Explained everything in easy to understand way

Fatima is amazing!! Very helpful & informative :)

Juan was amazing je was so helpful and patient! Would definitely recommend coming here and asking for him excellent service!! Thanks juan 😊

Hind was very patient and knowledgeable.

Gabi A. Provided top notch service during my visit. She stayed past closing time to make sure my needs were met. She was very knowledgeable and positive the entire time. Thanks Gabi! Looking forward to my new living room.

Excellent store and outstanding support from Fatima!!! Thank you!!!

Hind was very helpful. Definetly will come back again.

Juan was extremely helpful when selecting a sectional. He greeted us, made us aware of the store layout and allowed us space to browse. Once a sectional was selected, he was prompt at answering any questions we had. Overall a great experience.

The customer service rep Mateo was friendly and let me shop at my own convenience. When I found what I wanted he helped me with my purchase. Very polite.

Gabi Abatti helped us today and did a great job. She was patient and tried to accommodate us as best as possible. We left happy and excited to receive our new furniture.

If you're looking for furniture, this Ashley's was the best place I've found by far. I'm a very anxious person and was a little overwhelmed when I went in. Hind came over to me though and she helped me feel super comfortable. She was very knowledgeable and helped me find the perfect couch in my budget. She went above and beyond to help me secure it. The store itself has a huge variety and was really clean. All the furniture looked high quality and they have a really amazing protection plan. Everyone seemed very eager to help, but Hind went the extra mile.

We came in knowing we wanted to buy a sofa, but didn't know which one we wanted. Mateo took the time to show us several that were within our criteria and answered all the questions we had honestly. It really was a pleasure dealing with him, he really helped so much! We were able to walk out the door with the sofa we wanted and knowledge about other pieces should we choose to add to our living room. 😊

Juan Ramos gave excellent service

Juan is the man! Great service and experience overall!

Fatima was wonderful helping make my experience and purchase a breeze!

Patrica is an amazing sales associate. AWESOME.

If you're looking for furniture, this Ashley's was the best place I've found in this area of Orlando. They have a huge variety, everything is priced fairly and there are a ton of financing options that I was given. The quality of furniture is great and I'm so excited about the couch I got. Hind helped me find the perfect couch in my budget. She went above and beyond to help me secure it. She was super knowledgeable and warm. She really made it the BEST experience.

Ky took care of us and made everything so easy that we wanted to keep shopping. I highly recommend Ky if you wanna have the best experience in this store.

Had an amazing experience with Ky! He was super helpful from the moment I entered the store and helped to make my purchase super smooth

This was an amazing experience! Ky was super nice and friendly, he knew how to help us and we were out quick! Thank you Ky!

Jalen was a great and helpful associate; he listened to what we needed and showed us great options. He was no pressure and very very knowledgeable.

Hind was great, so nice and helpful. Thank you!

Ky was amazing. All we had to do was explain what idea we had and he took us to exacy the perfect set. This set will replace the 18 year old set we are handing down to our son. We'll never buy anything but Ashley when it comes to furniture.

(Translated by Google) Outstanding service by employee Patrícia, showed models and options of all values. Speaks 3 languages! I recommend!!! (Original) Atendimento nota 10 pela funcionária Patrícia, mostrou modelos e opções de todos valores. Fala 3 idiomas! Indico!!!

Stanley helped us out, fast easy survive!

Stanley did a good job assisting us with all our needs. Thank you so much!

Kay was the best sales person we,ve seen so far .

Loved my experience at Ashley’s!!! It was so easy and Samer was very helpful :) definitely recommend!!

(Translated by Google) The best experience I had with Patricia at Ashley (Original) La mejor experiencia que tuve con Patricia en en Ashley

Hind give me a good service today. I was very happy with the service.

Ky was a huge help with the purchase of my couch. I came in with a general idea of what I was looking for and he took the time to walk me through each of my options and all the details. Phenomenal customer service as well. Thank you Ky!

Excellent... Matt did a great job!!!!

Jay helped us today. Super helpful, friendly and knowledgeable! No hard sell.

Excellent service! Juan is an amazing salesman

Juan was efficient and allowed me to look around first.

Gabi helped me buy a couch and was a huge help!

Juan was great. Fast, efficient and a pleasure to work with.

Juan was really knowledgeable and helpful! He answered all our questions and made us feel like friends more than customers!

Matt was very efficient and informative! He was also very courteous!

Matt greeted me at the door with total respect! He walked me through the showroom and found exactly what I was looking for. My experience was excellent!

Patricia was amazing! Her personality won us over when buying a new couch. She listened to all of our needs and concerns and ended up finding the perfect match super quick. She also suggested a new mattress for our new place in a few months. I usually don’t love coming into these places but she made it so seamless.. I couldn’t be happier. Look for her when you stop by, you won’t be disappointed. 😊

(Translated by Google) Excellent service, when you come ask for HIND SBAI (Original) Excelente atención, cuando vengan pregunten por HIND SBAI

(Translated by Google) Mateo attended to us and did a good job. (Original) Mateo nos atendió y realizó un buen trabajo.

Fatima was absolutely pleasant to deal with. She helped us get all of the furniture we need and got it delivered on time. Will be definitely coming back for our backyard furniture soon!!

Gabby was awesome

I enjoyed working with Patricia today. She was very friendly from the door and was helpful in finding exactly what I was looking for. Great experience!

Hind was great at answering all my questions she mind my experience great

Great service

Patricia was great! A great experience 😊

Stanley was amazing in helping me with my multi room furniture purchase. Not only did he help me locate all of the right pieces to fit my design, his ability to see my vision was spot on! Thanks to everyone in the showroom for a great experience!!

Stanley was amazing and helped us out in every way he could, he definitely is the best employee here.

We love shopping at Ashley furniture and Stanley was incredibly helpful and awesome to work with!!

Gabi is a great young lady full of energy and was able to point me in the right direction and complete my selection in less than an hour. Ashley Is lucky to have her! She needs a 300% increase in her pay and if isn't met I'm going to have to recruit her myself. And I mean it!!

Fatima gave me great service. And got me my items in an efficient time line.

Definitely recommend David to help you find what you need! Honest and professional. We just bought a couch from them

Stanley was amazing in helping me with my multi room furniture purchase. Not only did he help me locate all of the right pieces to fit my design, his ability to see my vision was spot on! Thanks to everyone in the showroom for a great experience!!

Excellent customer service from Jay, he was very attentive and helpful with our needs.

Great store! Great selection and great customer service! Hind was so helpful! Highly recommend.

Wonderful service by Hind Sbai. Recommend

I ordered a bedroom set over the phone with Ky Boyd. He was very helpful and answered all my questions.

Juan’s service was excellent. Very patient and knowledgeable

Found the perfect furniture for my new home. Thanks for all of your help, Matt Acevedo!

Answered all my questions. Easy smooth transaction. Thanks Matt Acevedo!

Juan took care of service for me when I was looking for dining table and was extremely patient and professional and provided all the answers to my questions. I would highly recommend his service.

Fatima was very helpful and quick service!

Juan provided great customer service. He was knowledgable, friendly and attentive. Ask for Juan when you go to Ashley Home Store at Millenia!!

First class service. Juan was the perfect associate. Not too pushy and very informative. Definitely recommend this location.

I came to this furniture shop just to browse through. For my short term rental property to be completed with the construction in 3-4 months. This place surprised me with the sectionals. By far the most diverse and quality inventory of sectionals over other furniture shops. Very impressed. Salespeople were also a big plus. All of them are willing to help if I had any questions. But they were not intrusive at all. They did not force me anything. I am coming back here for my sectionals in 2-3 months.

Fatima Zahra is the best. My experience here was very good

We love shopping at Ashley furniture and Stanley was incredibly helpful and awesome to work with!!

We really liked the selection we had previously reviewed online and wanted to examine the furniture in person at Ashley. The price ranges, from high to low, seemed to offer us good options. We opted for a mid-range bedroom set that is really perfect, though it’s not delivered as yet. The sales rep at the Millenia location was very helpful and not pushy. She was highly knowledgeable about the products, such as which sets needed a “Bunkie Board” or a foundation. Her name was Hind Sbai, and we really enjoyed our experience at Ashley because of her. We chose Ashley for the prices and selection but bought the set thanks to her assistance. We are now looking forward to getting the delivery and setting up the guest bedroom with this lovely new furniture for our upcoming guests.

Excellent service from salesman David!

Juan- he did great, very quick and straight to the point, got us in and out and showed us what we wanted automatically.

Fatima was amazing!!

Hind sbai. She was great.

Ky provided a Great experience

Juan very good job thank you

Hind greeted us immediately, she gave us space but was never too far, and made our process smoother.

Fatima was amazing.. she was very thorough answering with every question I had.. totally recommend her

Fatima was so helpful and patient

I’ve never came in the store before and i went in not knowing what I wanted. I was looking for a tv stand and was guided by Gabi. She helped me find a tv stand that matched my room and fit for exactly what i wanted. She was very welcoming and made me feel comfortable. 10/10 am coming back because of the experience Gabi made for me.

Fatima is one of the best sales persons that I have met in the past few years. she was very patient when we were doing a large purchase of furniture for our new house. She helped us design and select some some of the best furniture - my hats off to her.

Juan gave us incredible service! He wasn’t pushy and let us come to our decision with patience. Definitely recommend him and will be coming back for his service again!

Made a purchase today and the whole process was very smooth and easy with all the help that Gabi gave it to us.

(Translated by Google) Brazilian Community, Patricia Bezerra was exceptional in her service. attentive, available. Great seller available to our community in Orlando. (Original) Comunidade Brasileira, Patricia Bezerra foi excepcional no seu atendimento. atenciosa, disponivel. otima vendedora a disposicao da nossa comunidade em Orlando.

We were so impressed with Ky from our first purchasing experience, we specifically sought him out to purchase from him again! Absolutely the best, hands down. He’s super helpful and responsive, and makes us feel like he’s our own personal furniture shopper. 🙌🏻 We cannot recommend him enough and will always purchase from him each time we go to Ashley. Also their quality is outstanding and they have such an amazing selection 🤩

Ky was so helpful and great at answering our many questions about the couch we purchased!

Great selection! David was extremely helpful and a pleasure to deal with!

Juan was amazing! Super thorough and helpful! Appreciate everything he did for our family ♡

Stanley was very knowledgeable and helpful! Got us a bunch of furniture and worked with us to make sure we were aware and understanding of everything.

Patricia was awesome, she asked me what I was looking for and showed the items available and gave me the pros and cons, until I decided which one to purchase.

Stanley was a very professional and knowledgeable individual. Guided me through the process and helped me make a decision I will never regret.

Juan took care of us during our purchase. He was great. Thanks

Juan was my salesperson and he was excellent! He showed me every furniture piece I was looking for, got it ordered quickly and scheduled a quick delivery. Thank you!

Juan helped us find a couch after searching everywhere for the perfect one. He was great! Pointed us in the right direction , let us look without being stood over like other stores, and made sure to check in.

Ky was super helpful! He took his time with us and answered any questions we had. We ended up buying a sofa and may be back for a bedroom set soon! 🙂

Mateo was awesome & helped us customize our couch. Buying furniture has never been easier!

Juan was my sales representative and he was very professional person. He help us a lot. Thank you!

Juan was awesome! Very knowledgeable and was dedicated to helping us with our dining room set! I would recommend Juan to anyone who is looking to buy furniture as he will make your Ashley experience one of a kind!

Ky was great to work with! I told him what I was looking for and he set me up with exactly what I wanted within a half hour. Highly recommend :)

Juan provided great service. Very friendly and attentive service

Everything was perfect 💯 thanks to Gabi she show us everything around and we pick everything we needed ❤️ she did a amazing job!!!

Matt was very helpful, professional and courteous.

Stanley was great with the customer service.

It was a pleasure working with Juan, he was helpful & personable. I look forward to working with him again in the near future.

DO NOT BUY FROM THIS COMPANY!!! Bought 4 stools. $600 without tax. They were delivered the 1st time damaged. The 2nd time they looked fine. Not even 30 days later the screws are loose and some are falling out. They will not take a return and will only send out a service person. For $600 they should be taking a return for stools that haven't even lasted 30 day.

David was very helpful

Juan was an amazing sales associate who demonstrated patience and friendliness towards my son and I while we were in the store. I was indecisive about the items I wanted to purchase and he waited patiently until I made a decision and he even walked with us throughout the store.

Hind was very profesional and undrestanding .she helped us get the dinning room we need

David was our salesperson. He was beyond Knowledgeable. So amazingly helpfull and personable. I shopped with my family and my 2 little granddaughters he was wonderful with them. He definitely has patience also to say the least. We bought a lot of items and I highly recommend anyone shopping at Ashley's to ask for David.

My family and I came into the store to purchase many items. David helped us over three times and each time it was a great experience. He was super helpful from start to finish, very patient and was great with our kids. We recommend anyone coming into Ashley to ask for David. Hes a cool guy!

We came into the store a few months ago looking to furnish mostly the entire house. We were blessed with having David help us the very first time we came in and any other time we came in to look at more items we requested him. David was beyond exceptional. From his knowledge to his patience and to his assistance. We have two younger kids we were shopping with and they loved him. He was very helpful with answering any and all questions and ensured he found what we were looking for including drawing things out for Floorplan ideas to make sure everything fit properly. When we shop at Ashley for any other purchases we will always come back for David.

Gabi is awesome! She helped me find exactly what I wanted in no time at all. She went above and beyond to make sure my items are available for delivery in a couple of days. Gabi is great!!😊

Thank you ky for making my shopping experience better and easier

Mat was awesome to work with! Very thorough and I didn’t feel pressure at all! Highly recommended!

Gabi was terrific! She was so helpful and made our experience a success!

I appreciated their help price matching one clearance item with another. Nice store.

Was immediately helped by matteo as me and my mother entered the front building. Quickly found what we were looking for, super accommodating, and polite great job for Ashley for hiring the right people!

Stanley was a rock star and made all the difference in us buying today! He was patient, listened and was thorough answering our questions and helped us determine what fit our needs which were very specific to our space. The warranty is also definitely worth it.

Juan was super helpful. Got our bed ordered for delivery. Happy New Year!!

Great customer service, quick and no hassle. Juan was delightful.

The salesman obviously did not have much knowledge or he just wanted to get back to the desk so he and the two girls could talk. Horrible

Awful delivery experience

It was great. Found everything we needed. Stanley was of great help. Definitely the guy you need to talk too when going shoping here.

Hain was the best sales person, we buy and will be back again. Thanks

From the beginning, Ky, has been amazing, non pressure, and informative. We will look for him on our next purchase.

Stanley was very kind and helpful

Stanley is top notch. Thank you for your help today.

Juan was very knowledgeable and helpful , friendly and guided us with our purchase I highly recommend his customer service skills

Juan was very helpful and kind. Great service!

Stanley was an amazing sales associate, he was patient with my purchase decision while ensuring I made the best possible purchase. I highly recommend Ashely Furniture and also speaking with Stanely for your future home needs.

Juan was great! Helped us determine the right bed frame and gave good recommendations on how to make the room look bigger.

Juan was very friendly from the moment we walked in. Pointed us in the direction of what we were looking for and I am glad to say we found our perfect couch. Everything was a breeze.

Stanley is a great salesperson! He is attentive, patient and was able to answer all of our questions (he also wasn’t pushy in trying to get us to make a purchase we didn't want). Make sure you ask for him when you visit the store.

Juan Ramos was my sales person and was very helpful and patient.

We had a great experience working with Matt at Ashley furniture today. We picked out a new bedroom set, and some accent pieces. We are very pleased with both the price and service.

David Hampl was very helpful. No pressure or hounding us to buy. Love our new bedroom set.

My experience at Ashley’s was great! Ky helped us through the whole process of purchasing a sofa and was able to answer all my questions about delivery. Great customer service and helpful tips about the area from Ky!!

Stanley was amazing. He was very patient with my wife and I as we picked out several items. He provided excellent customer service. Highly recommended asking for Stanley when shopping at the Millenia Mall store.

Juan was an excellent salesman! Very kind and sociable and easy to talk to. Definitely recommend him!!

Everyone I've communicated with at this location has been super helpful! I had a misunderstanding about a table I ordered over the phone, and the managers here went to bat for me to process a return. I want to specifically recognize Nas, who spent extra time getting a refund approved for both my delivery fee and the difference between the old and new items. She was super communicative, friendly and had a great attitude. I really appreciated her going the extra mile, especially since it's a holiday week. This is not the first item I've bought from Ashley, and it won't be the last!

Not many choices for small table displayed.

Matt was so helpful from the minute we walked in the door, to when we finalized the purchase of our dining table. Thank you Matt

(Translated by Google) Excellent service. Very good attention from Jay (Original) Excelente servicio. Muy buena atención de parte de jay

Fatima was amazing!! Great experience.

The salesman Kai was absolutely amazing. He is very knowledgeable as he was able to answer any questions or concerns my spouse and I had. His warm personality made us feel right at home while shopping for furniture. As we built rapport we started to trust his guidance throughout the process. I would a 100% recommend Ashley and when you go ask for our patient and kind sales representative Kai he is going to make sure that your vision comes alive. Thanks to Kai our home will be complete.

Hind service was great! Go to her on yr next visit to Ashley furniture.

Friendly and helpful.

I worked with Matt at the millennia Ashley Store. My experience was so nice and pleasant. He truly helped me with finding my dream sofa. Super knowledgeable and professional I will purchase all my future items with Matt

Juan was fantastic very helpful

Juan has Great Customer Service. Very knowledgeable and helpful.

Had such a great experience at Ashley furniture. The person who was helping us was named Hind, she helped me and my wife find a great couch and bedroom set! She let us know our options and help with financing for a year!

Hind was very helpful and patience as I walked around the store! Will definitely be buying again because of her!

Update!!! Be aware of the return policy. My furniture arrived yesterday and it did not fit in my home. I couldn’t be home for the delivery due to work and I saw it when saw it when I got home that night. I had no space to move around in. When you look at the furniture at the warehouse it’s different. I just wanted to return a 3 pieces because I have no space. Which was only 10% of the price I got everything for. And they wouldn’t accommodate. They changed their return policy in August 2023. It needs be present to you at time of purchase clearly!!! I contact them today and talked to 4 different people and got absolutely no help. I ask for an email to address my concern and was not provided saying they can’t provide that information. This is the worst company customer care!! When I bought the furniture I was told from the sale person that I can return within 30 days of delivery for customer satisfaction. But that was not the case. All sale are final once delivery which I was not made aware of. Now I’m stuck with unwanted furniture that I don’t have space for. They are just trying to make the sale and not explain all the exchange and return policy to you. It’s the worst company ever!!! I will never ever go back and don’t recommend it to anyone to shop here.

We had a great sales experience with Juan! He was very patient, no pressure, and really helped us find a great new living room set. We can't wait for our furniture to come in.

Juan Ramos The great service I helped me a lot in making my furniture selection

They are the worst customer service. I had a couple issues with them before and now the same never changed or improved.

Stanley was great! I had some issues placing my order online and he helped right the way in store, always making sure I took the right decision. Thank you Stanley!

Grateful for great customer service from Miss Hind. Thank you

Aa

Thank you Gabi for your help with a last minute Christmas delivery!

David was very helpful and knowledgeable in helping us purchase a new mattress.

i got my TV stand from hind sbai she was very nice yo me and my wife she héroes us to find the right TV stand thank you hind

(Translated by Google) Hind sbai, a great attendant, very attentive, an excellent professional, I loved her service. (Original) Hind sbai , um ótima atendente muito atenciosa uma excelente profissional , amei seu atendimento .

David H. is a gem! From start to finish he made furniture shopping easy.

Ky is awesome! Great customer service :)

Juan ramos did a great job

Excellent service , Fatima !! Very helpful and

My wife and I came into Ashley’s looking for a dining room and bedroom set. Juan Ramos assisted us in making our purchases and he was wonderful to work with. From the beginning he was easy to talk to and let us take our time looking at different pieces. We are usually discouraged by the pushiness of some sale representatives but Juan was the complete opposite. He heard us out, ran through the prices with us, and took his time in making sure we were satisfied with our purchases. We never had someone connect with us so well while buying furniture. We definitely recommend working with Juan when visiting this Ashley’s location!

Juan Ramos our salesman was excellent. Great service. He was very patient and has great knowledge. Gracias Juan!

We had an amazing experience with Mateo. He was very detailed and knowledgeable of Ashley's Furniture's inventory and products. He made the whole process much easier and effecient. We definitely recommend working with Mateo in the future.

Juan Ramos was a very helpful sales person. Great to deal with.

Fatima associate was my sell associate. She was helping me from the beginning to the end. She was very knowledgeable about her job. She's very professional about her job. Her attitude to sell the product is incredible extraordinary. It's my first time shopping at Ashley. She will make me use Ashley furniture for future purchases. Jean from Orlando Fl.

Thank you Juan for helping us find the perfect dining set!

Juan gave me a great experience on choosing mattress and living room sets. Thank you so much!