Ashley Store Orlando, FL (Millenia)

Valentina and Tristain were incredible. They were both friendly, helpful and exhibited amazing customer service. We will shop here again when we need furniture and will let others know about the wonderful experience, too.

I had a great experience at the Ashley Furniture store at Millenia Mall, thanks to Kelly. She mentioned she’s new to Ashley, but honestly, you would never know it—her knowledge, professionalism, and confidence made it feel like she’s been there for years. Kelly was patient, attentive, and took the time to explain everything clearly, helping us find exactly what we were looking for without any pressure. She really made the whole shopping experience easy and enjoyable. If you’re visiting this location, I highly recommend asking for Kelly!

Order from online store, not the store itself. They will charge you more if you place your order from their store. My review is only for this Ashley Store - I saw a couple of furniture I wanted to purchase online, but wanted to see it in person. For example I saw a dinning table that came with 6 chairs. When placing the order at the store they treated it as two separate items, the table and then 6 chairs. After I got home I wanted to check the dimensions of chair to buy covers. What I saw really got me angry. Instead of giving me the sale price they charged me regular price for all the items. The dinning table with 6 chairs together was going for $1250, if you order online separate each item the dimming table was going for $520 and every 2 chairs for $240. The store employee went ahead and selected one table at regular price $799, plus 6 chairs for $200 each. So a $1250 order became $2000. When it come to delivery they added an extra $120 and protection plan they also added another $200. In total they charged me $2200 more than if I just ordered it from their website. The sale person showed me their payment plan for 60 months, 36 months, and 6 months. The total for all 3 plans was going to be the same amount 12k. No interests, no down payment. The only difference was going to be the monthly payment. When I called and asked why I was charged regular price and not sale price, they were like well you selected 60 month payment plan and online is only 24 months. So I asked them then why is 6 months payment plan the total was going to be the same as the 60 months plan. Also, I asked them why the protection plan and white gloves delivery was higher than online order. They at fist were like it was probably a mistake on own end. We can fix that and give you the same price as online including the sale price for the items instead regular price. But they wanted me to go back to their store which is 45 minutes drive. I really got angry and saw what type of sale people including the Manager "Mike" really was. I told them to cancel the order and I will just order online. Also to cancel an order from the store you have to call their customer service number and speak with their cancellation department, which apparently only work between 10am - 7pm. But they will put you hold and it will take forever to reach one of them. Just keep calling every 3 hours until they put you through someone. I got them to cancel it and refund me. The next day I went to their site and placed a new order, I even added 5 extra items that I didn't have before and even after adding those 5 items I end up paying $1500 less than the original order from the store. My advice is if you see something at the store get the name and item number and then go online and purchase it through their website. Don't it at the store. They will overcharge you.

Tristian took care of me and got me set up for Christmas. My son fell in love with a display blanket, he made the transaction painless.

(Translated by Google) Excellent service, very friendly staff always looking to help us with the purchase. (Original) Excelente servicio , personal muy amable siempre buscando apoyarnos en la solución de la compra

Go see Gavin! He was incredible, happy to help, and made himself available for whatever my needs were. Great communication, and humble. He made me feel very comfortable. Not your “typical” sales person. Thank you Gavin! **EDIT** my delivery date was changed by the delivery company, and I was not notified. Not only did I take a day off of work for this, but due to the holiday timing, rescheduling will be very difficult. I am not thrilled with the follow up from this, a refund of the delivery fee would have been a nice resolution since I am now missing double the work. Review dropped from 5 to 3 stars, with the sales team at the store being the only saving grace. **SECOND EDIT** the email Ashley included as a response to my review was absolutely not helpful. I sent an email 12/18 and was not contacted until 1/6. I was then gaslit and told they emailed me several times (I thoroughly went through my junk email with no emails from them). Since the furniture was delivered, they couldn’t do anything. I also believe they never scheduled my original delivery because the phone team told me nothing was scheduled. So I was also gaslit when staff told me the delivery team changed it without telling me. Beautiful furniture, horrible experience.

Kelly Is awesome. She’s friendly, knowledgeable, and very professional. She made me feel like a valued customer.

Called in an order and it was seamless! Great customers service and products.

Great costumer service! Thank you Gavin very knowledgeable of his products and patient, satisfied with my sofa.

Get you a Fatima!!! When I say this woman made my dreams come true!!! I am so grateful to have come across her, she was so helpful and knowledgeable. I'm excited to receive my sectional. 🤗

My experience was very good. Leslie and Tristan made sure I left the store as a satisfied customer.

Excellent exceeded my expectations GREAT!!!!

(Translated by Google) Excellent (Original) Excelente

The level of expertise, knowledge and understanding displayed by Rep Leslie S. and the support of the entire management team was top notch and exceeded my expectations. I have been an Ashley Furniture fan for over 20 years and the love has only grown stronger. I say without fear of contradiction that their furniture styles and the versatility of the pieces are unmatched.

Don't expect any customer service if anything goes wrong. Worst managed warranty department on earth. Can't even help you in store anymore just via phone in India. A lot of promises, no results. I'm on my 3rd replacement in 7 months and they still won't let me do an exchange. Give the same couch that keeps breaking in the same spots with very light use. Will never purchase from this company again. Just an update: after this review, their customer service team responded, stating they will resolve. Responding to a few emails. 12 days later they have gone back into no longer responding as usual. Nothing was every resolved. Couch is still broken and absolutely no resolution. Save yourself money and stress and choose anyone else. This company does not care about you

The furniture is nice - good quality. BUT - it Don’t fall for the service plan. They’ll tell you that if you have no claims for 5 years you’ll get your money back. So I agreed, paid and signed the iPad. THEN they print out the paperwork which says you get your money back in store credit. I went back, spoke to the manager and he refunded that portion of my bill - no argument or questions.

Great staff, great prices and amazing service! Definitely recommend 😁 Valentina, Ginny and Michael are the best!

(Translated by Google) Excellent service. Thanks to Valentina we were able to get a spectacular piece of furniture. (Original) Excelente atención Gracias a Valentina pudimos obtener un mueble espectacular

Jaqueline was great throughout the entire process. Great experience overall.

Everything in the store was great, but my furniture was not put together properly and arrived with defects and getting someone out to fix it has been impossible! No one will return calls or emails. Someone please help?

We got a great deal on a beautiful couch, and we're so grateful for our sales advisor Hind, who was so kind and made the process perfectly smooth!

Great experience overall!

Valentina was so helpful , Thank you so much ! All the way from Tampa Fl. Amazing customer service, I called with a concern from a Tampa store ,and she took the time to listen and give me a solution . 🤍 and she deserves every bit of good in this world !

(Translated by Google) Excellent service, good treatment and kindness from Valentina..!! (Original) Excelente atención, buen trato y amabilidad por parte de Valentina..!!

Ask for Ping! She is very helpful and makes sure you are getting the best price.

All sales are final, even after delivery breaks your furniture. Yes the entire arm is actually broken. They also broke my neighbors outside decorations. Took a month for delivery, only to break the couch. Tech for repair was weird (Conrad) that they said gets a background check, eyes red and moved very slow. Actually had other stops before me but somehow ended up at my place super early. First thing he asked as our first interaction was did I hear him knock on the door. If I did we wouldn’t be doing this rn sir, which Ashley gives you a 15min window before tech leaves. Then told me I had to help him flip the couch so I laughed and told him this interaction is uncomfortable and he proceeded to leave. Sounds like somebody wanted an early day. As big as this company is you would expect better. In store service is great but after good luck. You’re paying for people to treat you terrible after you spend your money here and that’s unfortunate.

Rude.

I had an amazing experience today at Ashley’s furniture Millenia at Orlando Florida location. Our sales person was Ky Boyd. He was very friendly and knowledgeable on the piece of furniture we purchased. My husband and I purchased a leather sectional. Ky was quick to provide us with different payment options and answer any questions we had. He made the over all process quick and smooth.! We briefly spoke to Ana and she was sweet and friendly, she speaks both English and Spanish! We also spoke to the store Managers Michael and Tristen they were great too! If your looking to purchase furniture ask for Ky he has been at that location for a few years, you will not regret it!!!

I would not reccomend anyone purchasing furniture from this location nor from Ashley. We ordered a couch and waited three weeks for delivery. When it arrived the delivery men threw it off of a truck and broke it! They had to take it back. We waited another week for our couch. This one seemed fine. Today we decided to turn it over to clean and guess what we found. This couch was broken too! The delivery man knew this and didn’t tell us. He just hid this from us and hoped we would never know. I am incline pictures. It’s too late for us but not for you. Do not deal with Ashley Furnitire. Great service in the store but you are thrown to the wolves once you leave.

giant scam of a company. ashley assembled furniture incorrectly. they ordered parts to fix it and disassembled it and rebuilt it instead of replacing it. it all started to fall apart before warrasnty expired. they came out again and instead of replacing they just over-drilled everything to tighten it up. 2 months later it has completely fallen apart and is unusable. extended warranty won't cover it because it was due to improper assembly. ashley won't cover it because they say they fixed it. this is the game they play. point fingers at each other and never attempt to resolve. next step is better business bureau and letting the store manager know what i think of this garbage in person.

First experience for me and my wife we had an individual Named Ky help us. A fantastic representative of this business and location very knowledgeable and informative, helped us find exactly what we were looking for our living room and our bedroom. He was very respectful and helpful. In every way. He definitely made our time and day. They’re very enjoyable. Definitely found where we will be shopping for all future purchases of furniture.

Spend over 20,000 on furniture there Fatima was my sales rep very nice person

I had THEE best experience here! Tamar was amazing!!! I had her lap that store 10 times in 2 days thinking something new was gonna jump out at me (which it did!) and she wasn't rude one time!! She listened to me, she helped narrown things down, she was knowledgeable, super nice, and extremely helpful! Also Mike the manager was really great too!! They both made my shopping experience from beginning to end one of the best ones I've had in a long time anywhere! I highly recommend shopping with Tamar for all your furniture needs!

They got the best clientele service They are so welcomed and kind

I bought beds and I've been waiting for them for over a month. It was supposed to be delivered in a week, but it's been over 30 days and nothing. To help, even the saleswoman said it was really bad and that she didn't even want to work in the store.

Below a year old sofa from Ashley. Contact insurance and they don’t cover. Or do nothing. The worst place to buy furniture and worst insurance.

This is the second time I've come to buy from this Millenia store and the service is unbeatable. The saleswoman Valentina advised us at all times.

Worst service ever! Safe yourself sometime and avoid going to this Ashley. We bought some furniture and they messed up the address. We tried to work this with them in a polite manner, but still waiting for my order to be delivered. We fixed the address many times, they told us many that the address was fixed, still messed up the delivery. We call the store, they don't answer, the automated system transfers your call to the call center, they don't know what they are doing. I explained the situation, they said they will take care, they provided me a case number, and they said wait until next day. I call the next day and again wrong address, and no idea of my case. Just a waste of time.

Big order purchase from this store, more than two months ago, no one available help us with the missing parts, store no control nothing no customer service at all. They just tell to call 800’ number which one is people from outside of United States who don’t care. Don’t buy here if you don’t want to have problems.

(Translated by Google) More than 1 day to complete the purchase, he tells me to go to the store because he has everything ready and I wait more than 2 hours because in the end it was not ready, the worst service I have received. (Original) Mas de 1 Día para culminar la compra me dice que pase por la tienda por que tiene todo Ready y espero más de 2 hora por que al fin no estaba ready peor de los servicio que eh recibido

Great deals and good quality products. Made in America!🇺🇸

My son and I spent over an hour searching for a particular piece of furniture and not one person said hi or asked to assist us. I guess we looked like two poor black people we were not worth their time. They had no idea we were probably the richest ones in the store… their loss.

Was told by saleman and delivery people we had 7 days to return an item, called before 7 days, they would not honor it. Salesman would not answer calls. Manager said 7 days for online only.. not buying there no more

Great customer service, and I appreciate Fatima very much for her service

I originally placed an order at the Altamonte location, where the delivery was a no-show twice. Frustrated, I decided to give the Millenia location a try. I explained everything to both Mike the manager and Moe the sales rep, and they assured me my experience would be completely different this time. They also agreed to honor the original price I paid. Shortly after, the manager enthusiastically told me he had an even better deal — instead of the 20% off I originally received, they were now offering 25%. After everything I’d been through, I appreciated the gesture. But within 30 minutes, I was told the original discount was actually the better deal. So either the manager misspoke or misunderstood the pricing — either way, I ended up paying exactly what I paid before. At that point, I just wanted the couches delivered. I made it clear that I had already taken two days off work waiting on deliveries that never came, and I wasn’t about to take a third day off without confirmation. Both the manager and sales rep gave me their phone numbers and promised to personally let me know when the couches were loaded on the truck. I called. I texted. I left voicemails. I asked a simple question: Are the couches on the truck? No response from either of them. Instead, at 2 PM, I just happened to check my email and saw a message from Ashley’s with a tracking link. To my surprise, it showed my couches were scheduled for delivery between 2:30 and 3:30 PM — just 30 minutes away. I had to scramble and request last-minute time off from work to rush home. And when I got there? The tracking still showed the same delivery window… yet two hours later, I was still waiting. Eventually, the couches did arrive — but the lack of communication, follow-through, and respect for my time made this entire experience far more frustrating than it needed to be. Customer service at Millenia was just as poor as Altamonte. The only difference this time? The couches actually showed up. As if all of this wasn’t bad enough the loveseat arrived dented/damaged, and now I have to wait for a technician to come the following week to take a look at it

Had a great, no-pressure experience at this store and Moe was very helpful securing us with a good deal on some dining room furniture!

We had a wonderful experience with Micheal and Ashley. Would shop here again with these two working there.

Staff very friendly and helpful My sales person was amazing, very patient. Thank u much

Great customer service! Nicole was knowledgeable, helpful and patient as we looked at several sofas.

(Translated by Google) I loved the service provided by the saleswoman Carla, she was very friendly and attentive, she didn't pressure us and showed us exactly what we needed! The quality of the product is excellent! (Original) Adorei o atendimento da vendedora Carla, ela foi muito simpática e atenciosa, não nos pressionou e nos mostrou exatamente o que precisávamos! A qualidade do produto é excelente!

Great experience! Jalen was extremely patient, knowledgeable, and friendly. He was ready to help from the minute I walked in, and was able to get my purchase wrapped up with ease. I definitely will be visiting the showroom again soon.

Joel and his team are the best! I tried out some of the Casper mattress and they happened to have only the one I wanted in store. Joel was super helpful loading it to my car and seeing if it fit (it didn’t) and held it for me until I could pick it up later. He and his team are super helpful - very kind, knowledgeable and go above and beyond to accommodate you and your needs. Will definitely be coming back in the future!

Atali was awesome. She took her time with us even though we changed our minds on a few things. If you are interested in purchasing nice furniture at a great price. Make sure you check k out Ashley Furniture!

Nicole was great, she listened to what we wanted and showed me some options. We ended up loving a canopy bed so we got it. They had a Memorial Day sale so we got 15% off too. Yay!

Valentina made the experience wonderful. She did everything well, knew her products, understood and was sensitive to my needs, maintained communication with me, and ultimately earned my business. Exemplary in every way.

Salesperson was friendly and courteous.

They was very helpful

What a joke

Very disappointed with my experience. The only thing I can say is my sales associate was great, everything else was terrible. I purchased a couch, bed and mattress. The head board has a chip missing out of the top and the upholstery is stained. I was delivered a defective piece of my couch sectional, and whoever they sent to install for a “premium” home setup was far from that. It was almost impossible to communicate with the delivery people, they have no care or concern for walls or my home, they did not use any protective wear and marked my walls and paint up. I’m very afraid for the state of our world and the service that is being given today. If I could return it all, I would. I will not recommend this company to anyone.

Hind assisted us in furnishing our new home. Great customer service! Thanks again!

Told the salesman what we were looking for. He showed it to us told us about the table and chairs. Discussed the price and within 15 minutes. We were finished and payed got a date 2 days later. Perfect.

I tried to pay online which didn't work so I went back to the store to pay and eas told online payment would mean I had less protection. I believe I should've been told this from the get go

Fatima was wonderful. She help me in getting what I need for my new home. I even went back to get two more things. Pictures to come when they get delivered. I’m very happy with my purchase and the service !!! 😊🥰😊

I want to give a big shout-out to (Fatima Zahra) for her incredible customer service skills. She provided me with all the information I needed before making my purchasing decision from this amazing store. She goes above and beyond and truly cares about her customers. Ashley Furniture store is lucky to have her as a customer service advisor!🎉

I am not pleased with the experience with purchasing a bedroom set from Ashley furniture. The bedroom set is nice and good quality but the purchasing process and customer service was bad. The manager was also not helpful at all.

Thank you for the help Victor, he was very helpful and patient to make sure that we were comfortable with the solution that we made. Showing us different sets and insuring that we cozy. Thank you Victor.

Had the best couch buying experience! Nicole was EXCELLENT. She was so knowledgeable and really made the entire experience as smooth as possible!

Our Ashley experience was seamless. From purchasing our new furniture in store to the delivery, every person we interacted with was friendly and helpful. Our delivery driver stayed in touch all morning and was even able to get here earlier than anticipated - which gave us plenty of extra time for set up!

Carla was our sales person back in April. We purchased $8k worth of furniture. For being a new sales person she was very nice and knowledgeable and we had a great experience with her. Closing the sale on the day that we purchased our furniture we had a very bad ending to the sale, the manager Michael, was literally treating us like we needed to hurry up and leave because it was 20 mins passed their closing time and I guess we spent to much of his time at the store. Never mind our big purchase… After our furniture got delivered (which we love) we noticed that we needed a box spring and came back to the store to order one. We also ended up buying a $200 flower arrangement and wanted a picture frame that was next to one of the 3 bedroom sets we took home. We were told that they didn’t have it in stock with no date available for restock, and the manager didn’t want us to take it because they couldn’t let us take stuff from the store to the house. We decided to leave the picture frame and just wait for a flower arrangement to be delivered(which I found very weird too) a couple of days later I get a call from the call center saying that I had to pick up the flower arrangement and that the store should’ve allowed us to take the picture frame too. The day came when we come to pick up a flower arrangement that we could’ve taken home over a week ago. And the person that took care of us was Michael because Carla was with a client and he jumped in to give us the flower arrangement. Which we then mentioned the customer service call rep conversation and he said that the 800 number people don’t decide what gets out of “his” store. That’s for him to make a decision. Very nasty and condescending again. Like we are asking for an item from his living room. We ended up leaving and telling him to keep “his” picture frame. Since he was treating us again like we have to beg him for an item because there is nobody else that can do that but him. Needless to say, last item I buy from this Ashley store. Unfortunately for Carla because we loved dealing with her, she was very sweet and helpful to us.

Great service! Beutiful selections in display… very happy with our purchase.

We recently made a not small purchase from this place but to be honest, have been the worst experience I ever had in my life from getting some furniture. Customer service is terrible, the personal in this area works overseas and the communication many times is poor. All deliveries since the beginning have been a nightmare, I mean, with no notice of those items were in back order, they decide to delivery it little by little; I got the feeling this is a big miscommunication between the store, drivers and the warehouse, also the planning and how deliveries are scheduled is a total disaster. The made me loose days in my job, last Thursday after the driver arrives with the 1/2 of the sofa missing since three weeks ago and after some phone calls with the warehouse ; the driver decide to pick up the sofa and a coffee table and put it back in to the truck and leave with no explanation , so I missed the afternoon at job with no furniture , and still today the delivery again the incomplete order and now gave me a separate days of delivery, so I decide to chance the delivery address to my work and carry the stuff by my own to my house

First time buying furniture here, it has been the worst experience. I would never buy a product from here again.

I want to sincerely thank Hind for her kindness and diligence throughout this process. She has been attentive and professional at all times, and I truly appreciate her efforts. However, I must express my deep dissatisfaction with the overall customer service experience. Despite having paid for my order and waiting a considerable amount of time, the delivery was not completed as expected—the driver refused to leave the merchandise, which was incredibly frustrating. The communication from the warehouse was extremely poor, and the level of service they provided was unacceptable. I expected a much smoother and more respectful experience after such a long wait and investment. This situation left me disappointed and frustrated with the process, even though the sales representative did everything she could. I hope the company addresses these issues to prevent similar experiences for future customers.

I got Nicole’s name and contact information from a flier when we bought our new house. We had never used someone to help us furnish our previous homes and decided to give it a try. It was a great decision! I contacted Nicole via text and she was waiting for us at the agreed time. We told her what we were looking for and she took us around the store showing us options. She was patient and gave us several tips. She did not push us into buying anything and just told us to text her when we were ready. She let us walk on our own before leaving and we ended up buying some stools for the kitchen counter. Today I’m texting her to order the dining table. Nicole is the best!!

I regret so much about buying all my home furniture through this store. At the moment they do offer you an extended warranty please run away! They will tell you yes it does covers everything but once you call them they will find a way to charge you and tell you nope, that specific issue is out of the warranty. The true and sad part of the story is the sales person that sold something that is scam. They will never escalate your issue or really take care of you. I truly regret about doing business with them. Rooms to go is a way better and professional! Again, run away!

(Translated by Google) Excellent service, exceptional information handling, and overall inventory knowledge. Fatima is a spectacular advisor. (Original) Excelente servicio, manejo excepcional de las informaciones, y conocimiento del inventario en general. Fátima es espectacular asesora

They sell you products, which because of it Warranty will not honored. I bought a bed, mattress and bed frame. After 2 years, I put a claim on the mattress (that you have to call directly the manufacturer), and they tell you the warranty will not be honored because of the frame ASHLEY'S sold it with

The store was huge, but we were approached by a manager and turned over to a very friendly sales person who was able to do a price match for the table we wanted. Everything was easy for us.

(Translated by Google) My wife and I love this store, we have been customers since 2018, the service is always very good, the options, the quality of the furniture, the models and everything else, I also recommend the salesman Mateo!!! (Original) Eu e minha mulher adoramos essa loja, somos clientes desde 2018, atendimento sempre muito bom, opções, qualidade dos móveis, modelos e tudo mais, recomendo também o Vendedor Mateo!!!

Great service from Atali! I always buy Ashley furniture.

The handsome guy was very helpful!

Edited on 4/22: The saga continues! I’ve talked to several different people over the course of a week, all of whom said would call me back. No one has called me back. I get a call today, 4/22, to say that the missing piece will be shipped out early to mid MAY. I told the person that wasn’t acceptable, it’s been 3 weeks of this non sense and I expect it to be overnighted. She stated she’d have to talk with her manager and will call me back. Let’s see if I actually get a call back. This is my first time shopping at Ashley’s and it will be my last! ———————————————————————— I would like to start off with the service at the store was great! My issue has been with delivery and beyond. Before my couch was even delivered (according to the delivery guys) it was damaged and taken off the truck. When the new couch was put on, no one apparently checked to make sure all the pieces were there. I get the delivery, with the guys nearly breaking my sliding glass door by forcing the couch through, and after it’s all set up they realize the center cushion is missing. The delivery guy gets on the phone with support to let them know, and then hands the phone to me where I confirm the missing middle cushion. They said it will be ordered and shipped. A week later the cushion arrives. It’s the WRONG cushion. I immediately call the store to let them know and they said they’d order the correct item, but it will take 7-10 business days. I’ve had multiple calls with them and it’s now been 2 weeks and I still have no replacement cushion. I get a call for a “tech appt” and they go over the order and say they’d see it was delivered. I went through everything with the new person, AGAIN, and said I’m still missing the CENTER cushion. After much back and forth, it was determined that whoever I spoke to after the wrong cushion was delivered, never placed the order for the correct item. The customer service is awful! There is no way for the stores to communicate with the warehouse in order to have items expedited in cases where it’s needed. I had people over and not enough seating for all of them due to the missing cushion. There needs to be better customer service and better standards. All of this headache could have been avoided if everything was checked, double checked before the truck pulled out of the warehouse.

Great store, even greater staff. The store was clean and fresh as always. The price is good, and if you are a professional their are even discounts.

The store is great, but I can’t speak more poorly about Ashley’s customer service. It’s beyond terrible and I will never return as a customer because of it. Purchase error that was never handled by customer service and just simply denied, had to return to the store to be taken care of. Delivered correction to me and was delivered 2 box springs. This was never assembled by the delivery team, so I assumed it was two packages for 1 box spring. It was not. Called, no help. Then received a letter letting me know I have an outstanding balance, for the extra boxspring I never ordered, they wrongfully delivered, and would be sent to collection if not paid. So you delivered something I didn’t order and you want to send me to collection??? Called and messaged customer service with no help and couldn’t speak with a manager after repeatedly asking. Was told 1-3 days for call back. Never received a call back! I again had to go to the store to get it taken care of. If it wasn’t for Emily and Michael at the store itself, I would have been completely up in arms over the terrible service provide by Ashley.

Still no resolution nearly a month later!!! The store blames delivery, the technician says it’s the stores problem. Then when I call the store the customer service rep says all the numbers are correct, but technician says no the sales person put in wrong numbers. Apparently Ashley Furniture customer service just plays the blame game with each other and the customer doesn’t get their problem resolved! The sales person put down the wrong item numbers so I received some incorrect bed pieces. The delivery guys forgot parts had to waste an extra hour going to get them. When they returned and I pointed out the bed does not seem correct, then proceeded to rig the wrong parts together rather than realizing they did not have all the correct parts. Now my expensive bed is sagging. Completely unacceptable and I have already sent two emails with no response, poor customer service follow-up. First time buying from Ashley and it has not been a good experience. Going back to Macys next time!

Victor was friendly, personable, and helpful. The store is well laid out and there was a wide variety of items to look at in a broad range of prices.

(Translated by Google) My experience with the purchase of my dresser was excellent. However, I was informed that they wouldn't require my signature for delivery. Fortunately, I was able to resolve the issue. Otherwise, I'm very happy. (Original) Mi experiencia con la compra de mi dresser fue excelente. Pero según me habían informado para el delivery no iban a necesitar mi firma, afortunadamente pude solucionar el inconveniente. El resto super conforme.

My sales person she was very patient and helpful bad with names. Gave me a little incentive the more you buy can save a little. I even purchased in clearance section great deals. The store manager was awesome help me with my coffee & end tables so I can picked them up.

Very professional and fast.

Your delivery men were kind and friendly . But When they were going to assemble my cabinet legs on to the cabinet. They realized there were no screws/ hardware added. they were missing and must have been thrown out when your warehouse takes everything out of the boxes before delivery . So now I have a cabinet with no legs on it and it does not stand up straight either. I have to put something underneath it to make it stand up straight and not lean. I paid $100 to be delivered. And it was delivered but I still can not use it. And when I called in they told me they would place a work order claim BUT that will be 2 to 3 days before i even get a call back. Unbelievable and very unexceptable. You should verify that all items/ hardware are in placed and checked before it gets delivered to your paying customers . You should have also had someone come out in a day or 2 to deliver my screws so I can use my cabinet that I paid for. I’m not sure I will shop at Ashley’s again. Very disappointed. So for that I might give you a 2 or 3 rating.

I had bought two items - couch and bed frame. The couch pills and material is awful the bedframe has a powderpost beetle infestation. I looked online and Ashley has provided others with such furniture. Do not buy furniture here.

If you want things stolen from your home I would go with Ashley furniture. There delivery drivers stole tools from inside our garage while they were delivering furniture. They won't do anything to replace the tools or give the names of the delivery drivers.

Super friendly and knowledgeable sales person in the mattress section.

Excellent

Stay away from doing business with them. Very bad experience. I want to express our absolute dissatisfaction and annoyance with Ashley, its salesperson Stephanie, the manager Joel at the Orlando store, and the customer service representatives involved in the case. From the very beginning, there was error after error in every area. They promise a return call and never do so. They repeatedly schedule deliveries with the wrong product, and in the end, no one offers a solution. This email with "possible solutions" is a complete mockery of us. Everything is exactly the same. We, as customers, assume all the costs, and there was no regard for the President's Day discount or the inconvenience. In option 2 (60 months), which was agreed upon from the beginning, there was no discount, no reduction, and no regard for all the inconveniences. We definitely want nothing to do with your company or your TERRIBLE customer service.

I would NEVER purchase from here again. They lied about my delivery date. Never received a call, email, or text. 2 days later I canceled my order. Still have not received my items or a refund! I do NOT recommend!

We are first greeted by HIND she was wonderful very knowledgeable she spent great till the time with us helping us pick out the perfect furniture and that she did we are so happy that Ashley furniture has such a wonderful person like her to work with us and helping our special needs thank you again.

(Translated by Google) The saleswoman ordered the wrong bed, incomplete! The rest of the bed did not arrive in time to be assembled for the guest! The foot of the bed was defective and the store does not accept returns because I bought it on sale! (Original) A vendedora fez pedido da cama errado , incompleto ! O restante da cama nao chegou a tempo de montar para o hóspede ! O pé da cama veio com defeito e a loja não aceita devolução porque comprei na promoção !

(Translated by Google) Excellent attention!! thank you Valentina Gutiérrez!! (Original) Excelente atención!! gracias Valentina Gutiérrez!!

Ana did a great job she knew the material and experience thanks to her we have what we look for

Great customer service from Kurbet ! Very friendly and knowledgeable.

Excellent customer service Stephanie, thank you.

The sales agent at the shop was super friendly and get the delivery way faster than the website offers. Excellent customer care!

Kurbet was very great and attending us well. She heard what we wanted and helped us out exactly with what we needed. She was very honest with her opinions and recommend us the best mattress for a good prize

Kurbet was friendly and helpful!!

Amazing experience with Kurbet!

Kurbet did great job!

Great experience! not pushy, clean and organized showroom, and we were able to find a dining room set after being on the hunt for one for week.

(Translated by Google) I loved the store with high quality furniture and incredible prices! It has become my favorite store (Original) Eu amei a loja com móveis de altíssima qualidade e com preço incrível! Se tornou minha loja favorita

We met with Kurbet & she was very lovely! Would definitely recommend her to anyone that comes & her recommendations are amazing as well!

Came in to the Ashley store looking for a mattress and met Kurbet! Such an amazing & welcoming soul made our experience so amazing & easy. I had a great time but most importantly made a friend along the way! Will definitely come back & will recommend all my friends & family to her! 🩷 thank you so much Kurbet!!!

I purchased a recliner - got the recliner, love the recliner and had a great in-store experience....but the delivery experience was AWFUL. We were texted last night our delivery window was 12:15 - 4:15. So we planned our work day around that time frame. At 5:15, we finally receive a call that the delivery would be an hour late. I said, it's already an hour late. Do you mean ANOTHER hour?? The representative only had an "I don't know" or "We don't track that" to any follow up questions. At 6:07, we receive an automated call saying they were 4 minutes away. At 6:45, we receive an automated call saying they were 4 minutes away. They finally showed up at 7:02. Took less than 10 minutes to unload, unbox and assemble. Moral of the story: great furniture, but don't schedule a delivery if you have ANY plans for the date you pick. Just plan to sit at home the whole day and then hopefully you won't be as pissed off as I am.

Matteo is a wonderful sales rep. Product and lead times were great, along with price!!

Nicole was great quick fast and easy

Kurbet was amazing ! She provided stellar customer service, Made my shopping experience super easy !

Kurbet was amazing! made the process so fun & easy!

Kurbet was amazing and made my buying experience extremely easy!

Kurbet Cali is has an outstanding customer service. Keep it up

Kurbet and Ali were such a pleasure to work with and made our buying process so easy! Thank you guys so much!!

Victor was extremely helpful. As a “new adult,” he gave me great options and was patient while I also considered alternative options. Strongly recommend!

Love the amazing customer service. My sales person was very helpful and listened to under what I was looking for. Thank you Hind Sbai

Kirby Cali was incredible, shopping with her was a big weight off of my shoulders.

Kurbet Cali was fantastic! She did not pressure us into anything. We felt at ease with her! She is VERY knowledgeable and sweet as can be!

WORST Delivery EXPERIENCE EVER!!!! If you purchase anything from this store be warned as the delivery team will damage your furniture, leave trash in your yard, and treat you like garbage! This company has no concern for who represents their company!

We had gone into the store last week looking for a dresser and met Viktor. He was amazing. He did an excellent job on giving us our space while we browsed and checking in with us periodically. He was honest about which items would best fit our needs and budget. He helped us narrow down to what would be the best choice and agreed that it didn't need to be the most expensive one. The dresser was just delivered today and the 2 gentleman that came were efficient and professional. I am very pleased with the whole experience and will definitely be going to them for future items.

Had a really great experience with sales representative, Hind. She very kind, helpful and informative.

Kurbet was a great agent to do business with.

The general manager, Anthony, and Anna, helped me get an item quickly an efficiently, even after an initial complication with scheduling a delivery. They worked through it. Hind helped my tiktoker friend tie her scarf and film tiktoks. Bravo.

Had a fantastic visit to this store on 2-9-2025. We worked with "Mo" And he answered all of our questions, found us the perfect living room set for our needs, and a dining set with some additional pieces. Thanks for making us feel welcome and excited about our new purchases. We have always shopped at Ashley, and will continue our business at this location even though it a little further from our home. Thank you.

First time at Ashley’s furniture really liked my experience Kurbet was very helpful her customer service was excellent would definitely recommend and definitely would come back

BUYER BEWARE! Sold me a couch that caught on fire due to faulty wiring. Refused to address this issue as it was sold to me over one year ago. Their couches may burn your house down and they will not take care of you if it does. Look up court cases on Ashley Furniture Couch Fires.

The worst place to buy any kind of furnitur. Worst place ever the customer service doesn't do the job correctly everybody in their hides their manager you can't find a manager until late at night. .

Went to the Hawthorne Location to purchase a chaise, was greeted and taken care of by Kurbet. Great service

Loved Nicole W she was amazing, highly recommend her for your furniture needs.

Kurbet was an absolute pleasure. She was very helpful and knowledgeable regarding our couch needs . We will look for her to assist us next time we are shopping at Ashley's

The sales guy (Mateo) at Millennial Mall in Orlando was so knowledgeable and very personable. We were not intending on buying, but he made the difference for us

Awesome service and with great staff member Jalen !

Kurbet was amazing! She answered all my questions and was very helpful

Always great customer service with Kurbet! So helpful and knowledgeable.

When we went into Ashley Furniture store the salesman Mateo was amazing. He was very helpful, knowledgeable of the products and services as well as friendly. It was a pleasure to do business with Mateo. Not to mention we are extremely happy with our furniture. I must mention the 3 delivery men who were on time, friendly and very careful with our furniture. They worked very well together and were fast with assembling and clean up. I would definitely come back to update all rooms in my home. I would also recommend Ashley's Furniture to friends and family. Be sure and stop in and ask for salesman Mateo, he will take good care of you! Thanks Mateo!

Ww bought a couple beds & mattresses Our salesperson, Ky was very helpful

Kurbet Cali is very helpful. She gave me her honest opinions on things that I asked. Knowledgeable of the items.

Kurbet was very helpful in selecting the best item.

Nichole was the best! She was so patient and tried to find all the pieces we saw online or tried to find something similar to fit our taste. Nichole deserves a raise!! She is so kind and made the furniture shopping process so pleasant.

What an absolutely fantastic experience!! Nicole was such a helpful saleswoman. She allowed us time to browse, gave us all of our options and even generated several quotes for us to ensure we were happy with our choices prior to purchasing. I would highly recommend this store for your furniture shopping!

I recently visited the Ashley Furniture store in Millenia Plaza Orlando, Fl and had an outstanding experience. From the moment I walked in, I was greeted warmly by Jalen, who was incredibly knowledgeable and helpful throughout my visit. Jalen took the time to understand my needs and preferences, guiding me through various options without any pressure. The selection at the store was impressive, and I found exactly what I was looking for. The entire process, from browsing to purchasing, was smooth and enjoyable. Jalen’s professionalism and friendly demeanor made a significant difference, and I left the store feeling confident and satisfied with my purchase I highly recommend Ashley Furniture and especially commend Jalen for providing such exceptional service. 10/10 experience!

Great experience with Victor. He was very friendly and respectful for our wants and needs. Thank you for not rushing us and for helping us out.

Kurbet was very kind and personable. She exhibited patience as she provided information and didn't make us feel pressured. She showed exemplary customer service.

Victor was professional and so fun to work with! He made our buying process easy and was so attentive and helpful. Will definitely ask for him if we ever come back!

I had great experience at Ashley furniture, I was working with Victor he was an excellent, knowledgable, very helpful

Not enough kids furniture available in stores. Beautiful options online just wish you carried them in store. People like to see before they buy.

Sales folks theywere courteous, let me roam with out hawking me. Not the same at other stores.

Kurbet is really helpful :)

We can’t wait to get our furniture! We were so fortunate to have worked with Ky Boyd. He was the best! I highly recommend him!!! He was so easy going and very attentive. We’ve been shopping for a sofa for a long time now and we couldn’t make a decision. We left the store and we went to all other furniture stores and ultimately came back to ASHLEY‘s not only because the sofa we picked was truly the best, but because Ky was equally the best with us!!! Go in and ask for Ky!!!!

overcrowded self checkouts where they scam you when you check your items out you have to look carefully at each item you scan or they will double charge you quickly. BTW to the ASHLEY STORE response! Did you even READ or LOOK at the PICTURES! This is NOT an ASHLEY STORE. You DONT EVEN HAVE CHEKOUT LET ALONE SELF CHECKOUTS.HELOO! ANYONE HOME!!

We went to Ashley for a new sofa , sofa table side table and chair. Victoria came over and was very patient, kind and extremely helpful. He explained everything and also BeBe with Acima leasing was great!! The customer service these 2 provided was the best!!!! Will be recommending and also returning to Ashley because of them!!!! Thank you Victor and BeBe!!!! Wonderful experience

Victor took care of me he really helped me out I would recommend anyone to this Ashley furniture home store. Thank you victor your the best

Needed furniture for work apt and Fatima helped me find pieces at reasonable prices. Store was able to accommodate quick delivery as well. Very pleasant experience overall as a first time store visitor.

I went to Ashley’s Millenia on 12/10/24 and purchased a bedroom set with mattress. My delivery date was set for 12/28/24. No delivery. Mind you no one had the courtesy to call or email explaining anything. I called and asked when was my items would be delivered, they couldn’t give me a date because everything was on back order. I was pissed because for 1 I had thrown my things away and 2 someone could’ve had the decency to call. Long story short on 01/10/25 I still didn’t receive my items. I cancelled the order because my issue was not waiting, it was the communication. Luckily I had an air mattress that I could use for the time being. If I could rate zero I would. BUT the only good experience was the sales associate Jalen. The rest of my experience was very unprofessional. I would NEVER recommend.

Very frustrated with customer service. They do not care about customer. After the sales is " complete ". Screw you with your order. Very irresponsible store. I could not recommend and definitely will never step on this store and when someone ask me about I will provide with my bad experience.

Valentina was great helped me with my needs and was very patient

Very nice big and clean store. Jalen martinez is a great employee, very helpful, cool, not pushy and patient.

I strongly advise against purchasing from Ashley Furniture. I have been waiting 31 days for a sofa that was originally scheduled for delivery last week. After a delay, today’s delivery was canceled just one hour before the expected arrival. The customer service experience has been extremely disappointing, with little to no accountability or assistance provided.

Had a great experience yesterday at Ashley with our Sales Advisor Ky. We needed to furnish a 4 bedroom townhouse and got everything done in 2 hours. He made it very easy for us and we found everything that we needed, all in one place.

Exceptional shopping experience at Ashley Furniture, thanks to our outstanding sales advisor, Victor Pratts! Victor truly exemplified top-notch customer service without any of the pushy tactics often associated with furniture sales. What stood out most was Victor's perfect balance of attentiveness and respect for our decision-making process. He gave us ample space to browse and discuss our options privately, but was always readily available when we needed advice or recommendations. His product knowledge was impressive, and he offered valuable insights that helped us make informed choices. Victor went above and beyond by securing some great discounts for us, which was an unexpected and much-appreciated bonus. Thanks to his expertise and thoughtful approach, we walked away with the perfect bedroom set that met all our needs and preferences. If you're in the market for furniture, I highly recommend visiting Ashley Furniture and asking for Victor Pratts. His professional yet personable demeanor made our shopping experience enjoyable and stress-free. It's rare to find such excellent service these days, and Victor truly sets the bar high!

Hind was my sales associate and she was great, I was looking for an adjustable bed and mattress, I didn’t have a budget in mind when I entered the store, but she asked the right questions and she listened to my needs and between the 2 of us we came up with what would work best for my needs and what I felt comfortable spending. I don’t know how long Hind has been with Ashley Furniture but she is very knowledgeable when it comes to the products and when I’m ready for my next purchase I will call her in advance to set up an appointment just to make sure I get her.

The store is beautiful! The staff went above and beyond to help me with my purchase. A special thanks to Ky and Stephanie!

We enjoyed our shopping experience. Excellent customer service from Moe.

At the store was a great experience. The sales person was nice. showed me all the tables and chairs available looking for the ideal match to my requirements. The sale went smooth however when the delivery took place the table came in scratched and one of the chairs was broken. I told them to take it back and they did but it’s been four days now and I haven’t heard back from Ashley furniture to tell me When my table and chair are going to be delivered.

The sales representative was very helpful and very attentive! I Was able to leave the store with the item I wanted right off of the sales floor! I definitely will be back in the future for my home purchases.

Had a great experience at the Ashley store. Staff members were friendly from the entrance, and Ky who was our agent, was simply amazing. He took the time to explain anything we did not understand, answer questions and never once showed any sign of frustration as we took our time to make our decisions. We left the store feeling happy. Highly reccommended.

Mike the manager was very helpful and had great customer experience

Very knowledgeable and helpful

Great experience! Victor took great care of us.

Salesman was very knowledgeable and professional. After listening to us he quickly found the furniture we explained to him. The right salesman, furniture and deal and we bought it. Thanks Jay and Ashley.

I’m very disappointed with Ashley as a whole. From the sales person, office staff and the delivery people. First the salesperson was rude at the end. He seemed annoyed with us.he didn’t even say thank you. Received my delivery of mattress and bedroom furniture and we did not have a box spring. Called the store and the salesperson said we discuss me buying a box spring from somewhere else. He lied!! Instead of owning his part he lied. We never discuss that and he failed to let us know we needed a box spring. The store allowed us to pick up a floor model damage box spring since I was pressed for time due to the holidays. Also they were supposed to pickup my mattress which they did not because no one communicated this with the delivery drivers. I had another delivery scheduled after Christmas for the dresser and mirror. I received a call that morning I would only get the mirror because the dresser back order. No one from the store called to inform me of this. When the driver called they ask did I want them to delivery the mirror, I said it does not make any sense to deliver the mirror without the dresser. Called the store again and they said my dresser should be coming in any day now and be scheduled soon. Delivery was scheduled New Years Eve. Drivers were supposed to pick up mattress from the first delivery but the refused to pick it up. They told me they were never told. Called the manager at the store and all they could do is create a case. No one communicates with each other. No one takes responsibility and make sure the customer is satisfied. I get it things happened but when does Ashley put the customer first. I shopped with Ashley at another location never had an issue and had excellent customer service. This location is the worst!!

Great experience with this location. Fatima was super helpful and we got a great deal.

Today I got help by Hind Sbai. She was so amazing and attentive to my needs. She made sure to listen to what I didn’t like and what I liked. She was so nice and gave such amazing energy and love. She was genuinely excited to help me and care for me. Thank you so much Mrs. Home and I will be seeing you again.

My comments are not directed to any sales person, they are only doing their jobs. My complaint lies more on the Quality of Ashley’s products. My husband and I purchased a sofa in March 2024. We noticed it was sinking and called for a technician to come out. When he arrived, he knew exactly what the issue was and began to stuff more cushion for support in the seat. He said they knew about this problem and there is no fix. We like to purchase items that last. This sofa will need to be replaced within the year. Ashley’s customer service called after and I explined To them what the Technician told us. They said there is nothing they can do and to call the Warranty Company. Therefore, sorry but not sorry.. it’s your problem now. Moving forward be very wise and turn those sofas over in the store make sure you are getting the quality you deserve and pay for. We will NEVER purchase another item from Ashley. People should not be treated this way. Respectfully, Brian Johnson

(Translated by Google) Excellent service, Victor, excellent advisor, very patient, speaks Spanish and helps you with your choices (Original) Excelente servicio,Víctor excelente asesor muy paciente habla español y te ayuda con tus elecciones

(Translated by Google) I was extremely grateful to Víctor Peatts for the excellent service he offered me, I was delighted with my furniture 😍😍😍😍 (Original) Agradecida de mil con Víctor Peatts por el excelente servicio que me ofreció, salí encantada con mis muebles 😍😍😍😍

(Translated by Google) Excellent service I had a good experience at Ashley Thanks to Víctor Peatts happy with my service it serves both languages ​​English Spanish 🥳 (Original) Excelente servicio tuve un buena experiencia en Ashley Gracias a Víctor Peatts contenta con mi servicio atiende los dos Idiomas Inglés Español 🥳

(Translated by Google) It was an excellent service thanks to Víctor Pratts, a very good seller, I feel satisfied and he speaks both languages ​​❤️ (Original) Fue un excelente servicio gracias a Víctor Pratts muy buen vendedor me siento satisfecho y habla los dos idiomas ❤️

(Translated by Google) Excellent service, very good worker, Victor Pratts, the best seller with two languages, perfect (Original) Excelentes servicio muy buen trabajador Victor Pratts el mejor vendedor con los dos idiomas perfecto

In store buying experience was good. I believe his name was Jay who helped me and my father. Very informative and I knew what to expect. On the other hand, the delivery service was not so good. I asked if the men had shoe covers but they did not. The rug that the furniture was placed on was consequently dirtied and I spent time hand cleaning it afterwards. I called the store because I wasn’t satisfied with my purchase or the situation. Leslie helped me. She was patient, calm, and genuinely helpful. I felt heard and she followed up when she said she would. Thank you!!

Fatima was awesome..thanks again

Went in to look at new couches and didn’t have intention on buying. After a warm welcome we met Stephanie! She gave us space to look around and get a feel for what would work best for us. After we narrowed down our choices, Stephanie followed up and patiently explained the features and benefits of each one. She also took time to go over the financial options available. With her professionalism and personality we decided to purchase on the spot and we will be relaxing on our new living room set within the next week. I also want to thank Anthony, Victor, and the rest of the staff at Ashley, for creating a red carpet experience from the time we walked in, to the time we walked out. I would also like to that Stephanie for her time, patience, and expertise, that truly made this the BEST home shopping experience I have had in a long time!

We had a great experience here! Nicole was extremely friendly and kind! She gave advice and was so helpful with helping me pick the perfect bed. It arrived safe and sound and the team that brought it inside and assembled it did a perfect job. They were friendly, fast, and efficient! No complaints here!

Hind is wonderful! Extremely patient and friendly. If you want the best deal ask for hind! Love this location

I ordered a sectional, it took almost 2 months to get to my house, which I can understand. But on the day of delivery the biggest item is not included and was told "not to worry" in a week or two I will be notified when i will receive it. Well not to worry, I will make sure to shop at your competitor next time.

I visited this location yesterday in search of a recliner. I’ve been looking at several stores and I was getting frustrated because I couldn’t find what I wanted. Nicole spent time with me and we walked the showroom and after speaking with her, she helped me realize exactly what I wanted- not a recliner but a chair!! If she hadn’t taken the time and showed the patience she did, I would never have found what I wanted. She was patient and kind, and while I’m not ready to buy anything just yet, I will absolutely return because of her!

My husband and I had a totally great experience shopping for living room and dining room furniture. Our sales person,Jalen Martinez did an outstanding job helping us pull both rooms together thank you again and to Ashley furniture for having just what we needed

Changing my review to a strong negative. My sectional was supposed to be delivered today. I was notified end of day LAST NIGHT that my delivery was cancelled. They had emailed me to confirm the delivery date earlier in the week and again yesterday morning to remind me that the room needed to be completely clear of furniture and they would not assist with moving old furniture. So I disposed of the old sofas, and now I have empty living room with no furniture going into the holidays. Seriously. They couldn't have cancelled earlier? Even a single day in advance? They have to wait until 5:30pm on a Friday for someone to call me??? Of course no one can explain the delay other than that pieces have not arrived at their warehouse. Weird, because when I bought the sofa i was assured it was in stock. In fact I was promised that, it was the whole reason I came to Ashley. The salesperson convinced me to cancel a sofa I had ordered from another big name company because they kept pushing back delivery dates because of stock issues and said I wouldn't have to worry about that at Ashley! Guess again. I keep trying to figure out how a couch that was in stock last week and scheduled for delivery is no longer in stock. My calls keep getting transferred to a call center in the Philippines, to people who are probably getting paid $1/hr or less, and can only read from a script and can't help. The local store had one lady who was very nice and promised to look into this and would call me back, of course I never heard from her again. So, I'm screwed I guess? Time to cancel plans to host Christmas because I have no furniture? I don't understand how companies get away with taking money to sell stuff they don't actually have. Just be honest! To anyone reading this, I recommend going to a smaller store that actually has stock, because this is exhausting. If Ashley furniture reads this, find a way to make this right.

Nicole was great!

(Translated by Google) Very good service and variety of quality offering. (Original) Muy buena atención y variedad de oferta con calidad.

I had a wonderful experience at this store, thanks to Valentina. She was very helpful without making me feel pressured to make a decision right away. She also made sure I got the best deal I could with my purchase.

Victor was very nice and helpful.

Homie was unlike anyone else we have worked with at Ashley’s. We have shopped here many a time and gotten the kind customer service. However, this time on the busyness that is Black Friday, she was over the top helpful on explaining everything and making sure we got the best deal and weee happy with what we were looking for. Very happy and very comfortable to not have someone breathing down our neck! In short, ask for Homeira or “Homie” when shopping at Ashley’s in Altamonte Springs!

Ky was wonderful and showed me several options of what I was looking for along with my price range. I did not feel pressured or rushed to make a decision and all the information he provided me made me feel certain this was where I wanted to make my purchase. Thank you Ky!

Our experience was amazing!!! Hind went above and beyond helping us find the furniture we we’re looking for as newly weds!!! Her customer service and charisma made our experience pleasant!! Thank you Hind for all your help!! :)

(Translated by Google) 100% grateful to Víctor, super kind and helped us with everything we needed. Ashley is the store that we always choose for our comfort and they have never let us down. (Original) Agradecida 100% con Víctor, súper amable y nos ayudó en todo lo que necesitamos. Ashley es la tienda q siempre escogemos para nuestra comodidad y nunca nos han defraudado.

Nicole at ashley millenia - orl was amazing

Our sales man Victor was wonderful. We just moved into our new home and needed to furnish almost everything. He was patient, polite and helpful. He was understanding when we were making decisions that took time. We highly recommend Ashley.

Ashley Homestore at Millenia Plaza Way has 2 outstanding, professionals. Victor and Emily provided excellent customer service for a difficult transaction. Ask for Victor in sales, a must!

Fatima was very helpful, she showed us the options that were available to us based on what we were looking for. She was professional, friendly and knowledgeable..

We had a wonderful experience at Ashley’s Furniture Store at Millenia in Orlando. Valentina our sales representative was fantastic. She listened to what we were looking for and helped us find them in the store. She also helped us with finding discounts that the store was offering. We were impressed with the quality of the furniture. We highly recommend it. Look for Valentina. She will help you find what you’re looking for.

Victor is a great sales associate. Took 3 hours out of his day to help us find what we wanted. And explored all options that were available to us. Victor and Dede made the process easy and painless

Came to the store on Millenia Blvd… VICTOR saved my life. I can’t thank him enough for pushing me to see what I would qualify for, I was scared that it would hurt me instead of doing me any good. It turns out it was the best thing that could have happened tonight, I found out my credit and so bad and I was approved for a credit limit to get furniture. Just moved to Orlando from Nortb Carolina so I had to start fresh and this was the best thing ever! Thanks Victor! Te amo papi 😭❤️🙌🏾

I wrote a review about 2 weeks ago about my unfortunate experience at this store. I did receive a response to the review that seemed promising. I promptly responded as directed, but was not surprised when I did not receive a response back. It seems it is a response to appease and potentially seem as caring. I did have to take the bed back myself. Eventually my order was entirely refunded, which was interesting as the remainder of the furniture was not delivered by still charged. We ended up going with a more reputable store for our furniture.

Valentina was a great salesperson!

Great experience, thanks Valentina for all your support and specially your patience! I know customers sometimes are challenging but you handled it as a champion.

Love ashely but also we got the best sales associate! Stefanie kisoensing was the best she got me everything we were looking for and we are coming back for more

Found just what I was looking for!

Stephanie, my sales person was very great. Make sure you ask for her when you go for your purchase.

Great experience today. Moe was great. Very kind and helpful saved me 100s of dollars. Spent way less than I had in mind on a great high quality piece of furniture.

Anthony was great, start to finish. Helped us pick the right couch for our office. The payment and delivery set up process was seamless. His team was helpful in their assistance. Will definitely return with this kind of customer service. Thank you!

(Translated by Google) Good attention from the guy who served us! 👍 (Original) Buena atención del chico que nos atendió ! 👍

I was fairly disappointed in the couch buying process at Ashley. The sales associates weren’t very knowledgeable and it took a long time to communicate which couch I wanted to them. They also charged me incorrectly, so I had to do a second transaction of over $1500 so they could correct their mistake. If the associates were better trained and weren’t trying to rush through the transaction just to make their commission, the process may have been better.

Easy to work with everyone everyone was friendly and the front office was good at communicating and things were going to arrive. The time management was great. Looking forward to doing more business with Ashley .

Good store. Sales rep were friendly, helpful, and didnt follow you around/pester you like every other furniture store we went to. Santana was amazing

Hind and BB at Ashley Furniture provided a top-tier experience that went beyond expectations. From start to finish, their customer service was unmatched. Hind took the time to understand my needs and preferences, providing thoughtful recommendations that were perfectly tailored to my style and budget. Her expertise and patience were evident in how she explained different features and answered all my questions without any rush. BB complemented this service with impeccable support, ensuring that every logistical detail was handled smoothly and with precision. The duo’s friendly and accommodating approach transformed what can sometimes be a stressful process into an enjoyable one. I felt listened to, respected, and genuinely appreciated as a customer. The combination of Hind and BB’s skills made for an outstanding experience that left me confident in my purchases. If you’re looking for a team that goes the extra mile, Hind and BB at Ashley Furniture are the ones to trust.

Worst experience ever. The staff only concerns about making their commission. They were kind and agreeable until the sale was final. The store manager and representative became very unsupportive and careless when I addressed certain concerns that had arisen briefly after the sale was final. I have had better experiences buying cars at a dealership than my recent experience at the Mellinia Ashley store in Orlando. I don’t normally care to write negative reviews, for the simple fact that I respect and understand people have to make a living. However, I spent a descent amount of money at the store and should not have been treated lesser than a normal citizen after the sale was final. Customer relationship management goes a long way. A store like Ashley should know and adhere to those principals. If someone would please share the corporate number with me so that I can make them aware of this situation and maybe they will implement some preventative measures.

Fatima was very helpful sales person

Fatima was very helpful and provided excellent service. Thank you

Fátima was great!! She let me look around before joining me to discuss pricing and deals. I had to see everything and then make a decision. I finally found the sectional I wanted and told her I needed to be super sure and that I would come back in a few. I went back to the other place and I sat and felt my other options. But essentially Ashley Furniture had the best deals. So I came back and Fatima welcomed me back. I had a great experience. I will definitely recommend coming here to get furniture.

Sales rep wouldn’t return calls or emails. When she finally did she was rude and dismissive. We were owed a credit and still haven’t received it. We were told it was with billing and to stop calling. It has been a couple months and still no credit. Seems they we should not have done business with you.

Great customer service. We got a very good deal and the quality is very good. Fatima (at the store in millenia area) that assisted us was fantastic.

We went to the store looking for a small table for our dinning area, everything was great up to that point when the sales person didn't know what she was doing, after we pay and wait for the first week to be deliver we find out that our chairs were out stock, according to the person on the phone it should be arriving in that week and we should get in the reschedule deliver, so we end up waiting 3 weeks for the table and chairs and finally I cancel the order complete, because the chairs never came in . The person on the phone was not sympathetic about it and also when I was at the store getting my money back the person was rude and didn't care much,it seems like I was bothering her with a conversation that she was having about Christmas tree with the other coworker there, so get my advice never buy a thing from there, they will lie to you to get a sale and commission.

I love my new living room end tables! Great care with delivery and delivered on the date they said.

Unbelievable, the quality of the sales staffexplaining things.The team also has an outside service that can deliver the furniture for you.Great transaction thank you so much

We received excellent service from the moment we walked in, the salesperson was very kind and respectful, everyone really. Our furniture set is beautiful! We will shop here again!

Fatima and Michael are very nice and friendly. She does customers goes beyond satisfaction. While others in the front are rude.

Hind and Michael were so helpful with assisting us find a new couch for our home! Very friendly, clean and welcoming store.

Dear god. Skip it. The drive to another Ashley is worth it. The store messed up our order & delivery 4 separate times. Not the warehouse, not the delivery drivers, but the manager - the sales associate - the desk. We ordered a four-chair dining room set, paid in full in store directly with the manager. The wrong chairs got delivered. Could NOT get ahold of them, drive to the store. 2nd time, ordered in person at the store because they apparently don’t know how to use a phone. Called corporate to ensure they were correct, wrong color. Third one was as well incorrectly ordered by the desk team - IN PERSON. And we walked them through what we needed with pictures and had to give them the product number because they had no clue what color chairs should go with the same color table. Drove there FIVE times (no exaggeration) to have things corrected. The manager gave us his business card, and the phone number on the card was set up with a medical device soliciting company. So EVERYTIME we called both his number and the store it was followed by a 40 minute drive just to talk to someone from the store. I encourage you to call them and see if they answer. Absolutely horrible experience, and NO ONE followed up with us. By the third time we drive to the store to correct their mistake, I expect for a supervisory positioned Ashley person to proactively ensure everything is good to go. No follow up calls. No sense of remorse or accountability for how many times they’ve messed up. If I could give a more comprehensive or worse review, I would. Ordered in August, received in November. Not a warehouse shortage, but a series of negligent store-caused issues that delayed an expensive dining room delivery. I was 3 months pregnant when I ordered these in person. I entered third trimester and had my baby shower before I got the full set. Skip it.

The furniture we purchased is wonderful and we love the casual style and comfort. Delivery was good as well.

Victor was great. Answered all my question over the phone. Went above and beyond with photo updates and helped me find the perfect couch. Was thorough with his responses and helpful when it came time to making payment. Did everything over phone and he made the process seem less. If you’re in need of a furniture make sure to stop in and see Victor!

Stay away from this store. I purchased a bed last week and it was delivered today. The bed was boxed and upon unboxing I discovered it was scratched in different places. I contacted costumer service which was extremely difficult to get through to, continually getting an error message after the first attempt. Once I finally got through I was told I would be contacted by someone to take a look at the bed and resolve the problem. Later in the day I received a phone call from the store at which time I was told I would have to take the bed back into the store myself for it to be assessed. Take an entire bed frame to a store in my car, yes that is what I would have to do. The return policy is set up to make it close to impossible for costumers to return damaged products, almost like they know the product will be damaged. I was told I would have 72 hours to take it into the store and later told I'd have to do so the next day. I requested to speak to a manager, however Jason Schwartz was extremely busy to take a phone call or return my phone call during his business hours. I later received a phone call from the sales person as if they'd have a solution, they of course did not. I decided to cancel the remainder of my purchase due to fears of the lack of costumer service and the potential for more difficulty. I'd read other reviews and should have listened. A waste of time.

Great experience overall. Victor was super helpful and the GM Anthony is lovely and speaks highly of his team in a way that instills trust in the customer.

Stephanie was 👏 , great prices and really good costumer service. Totally recommended 👌🏻

Valentina did an amazing job assisting me with my purchase tonight! She was extremely helpful and made the process quick and easy. Thank you again!

I went to ashley millenia met this really nice sells man I am a problem person when trying to coordinate colors he was the man when helping me get the right colors I was looking for please keep Mateo he is definitely an asset to thos company

Absolutely LOVED my experience here! The whole team was so friendly and willing to help us out while we struggled to buy a lot of new furniture for our new apartment. A special shout out to Stephanie, Valentina, Victor, and Emily for going above and beyond to help us!

This place is amazing and incredibly helpful! Valentina, Emily, and Victor, and Stephanie were a team full of amazing people!!

The attention is so nice. Santana thank you so much for everything.

Working with Valentina was a pleasure.

5 star experience, Hind was an amazing attendant. Recommend.

Stephanie and the whole team were amazing and so helpful! Can’t say enough good things, would recommend to anyone!

Hind is the real MVP!!!!

If I could leave 0 stars I would. I have never dealt with this type of awful service ever. We ordered a mattress over a month ago and was supposed to be delivered now 3x. Today they rescheduled again. Saying the warehouse truck isn’t full yet so they are estimating now another few weeks. I called today and spoke to another manager Emily who ordered to refund $99 delivery fee on thousands we spent on the mattress that we still don’t have. I cancelled the order and I will never be back to this location ever again. Very dishonest people here and they should be ashamed with how they treat people.

Hind was very respectful, helpful and informative. Also very patient.

Stephanie was so helpful and easy going!! It was her first week on the floor yet seemed like she had years of experience!! She made it easy to buy furniture with no pressure.

Fatima a super good salesperson, patience, hood attitude, intelligence and the modesty.

Stephanie was fantastic and we love the table we purchased!

Santana could not have better to work with. She is extremely knowledgeable of the product line and has excellent design instinct. I highly recommend her.

Words can’t adequately express how incredible our experience was at Ashley’s Millenia location. The sales manager Michael went above and beyond to help us with our new sofa and lamp purchase. We found them on clearance at an amazing price. What we loved more than the sofa and lamp was the way Michael treated us. Even though we only spent 400$ he treated us like we were spending $40,000. He even helped us load our new sofa into the back of our truck. He was training a new sales associate Stephanie who was extremely kind and helpful. What impressed us the most was the example he set for his new team member in the way you treat a customer no matter how small or large the sale is. We will definitely be recommending friends and family to this Ashley’s and will be back again soon!

Victor was amazing and incredibly attentive. He listened carefully to what I was looking for and provided excellent assistance in helping me find the perfect furniture. Highly recommend!

We absolutely loved working with Hind. She was kind, patient, so knowledgeable. We did not feel pressured at all but Hind was right there when we needed her to be. She worked closely with us to maximize any discount available. She is the best and so appreciated! Thank you Hind

Nicole was great. Thank you.

Five-star experience! Fatima helped us purchase our home furniture & decore! We also sent our parents to buy their furniture and they are also very happy with Fatima’s service. Highly recommend to ask for her!

Victor at the Millenia store was incredible! He was very thorough and handled our never-ending list of wants and needs with genuine professionalism. The whole purchasing experience was simple and easy.

Came in for questions, Santana greeted me right away and answered all my questions. She took her time and walked me around the store to see what was most important to me. At the end; I ended making a really nice purchase and received a great deal to me. Super excited about my purchases today, will definitely come back for HER!!! Thank you Santana for outstanding service, attention to detail and for going above and beyond. See ya sooon!

We bought some of the furniture we went for

Victor was very patient and very knowledgeable.

Moe was incredible! We bought a couch and a rug and walked away so happy!!

Santana, I wanted to THANK YOU for making my purchase this morning so easy. Your professionalism, product knowledge and recommendations were Exceptional! You are definitely an asset to your company and I really hope they recognize you.

Victor pratts.He was amazing very patient and if he didn't know something he went out of his way to get the information. Great asset to the company....

Great experience! Shoutout to Mateo and Nicole. Thank you :)

Great Staff and Service

Buying furniture is always a dilemma sometimes. But when you have Victor to help you make decisions and be very patient, if your decision-making is awesome.

Great experience with Moe. He was patient, attentive and helpful. Thank you!

We have visited many furniture stores searching for our items, but none compare to this exact location. Outstanding customer service was provided by Ky, with the help of Mike and Anthony. Ky was knowledgeable and kind, demonstrating patience and understanding of our needs. I would return simply because they made us feel comfortable during our transaction. Pending an updated review on the products once received.

Poor quality furniture. Paid 5k for a dining room set and was pressured into purchasing the insurance. When called about the problems with the furniture they refused to help. Will never purchase furniture from them again.

I walked into the store and was immediately welcomed by Jack. He was very helpful and informative. He helped us get the couches for our new home. Highly recommend asking for him.

10/10 experience, and great customer service from Hind, Anthony and the Ashley furniture team! Hind was incredibly helpful and we love the furniture we bought for our new home. Thanks again!!

Nicole at Ashley was so easy to work with! Great service and Patience!

Great experience with Hind, very patient, very accommodating. I look forward to coming back to Ashley furniture because of her assistance today. Thank you Hind!!

I had the pleasure of being assisted by Hind Sbai. I already have everything needed for my apartment. However, I figured since it was Labor Day, I might just see what was available in case there was something I could replace. I ended up eyeing a couch I liked and went to find Hind immediately. She had checked on me a few times and seemingly already knew I was interested in the couch before I went to get her. She was able to walk me through the financing process and I was approved. It was a very smooth and easy purchase. I appreciate her personality, advice, and approach towards me being able to look so freely without too much intervention. She is so pretty, has a captivating and beautiful smile, and a great personality! I would definitely love to have her as an advisor again if I make future purchases at Ashley’s. Keep up the great work Hind!!! You’re awesome!

Let me tell you about my experience with Ashley Furniture. I have made a couple of purchases from Ashley in the past and it's always been great, but yesterday's experience was truly exceptional. First and foremost, Fatima was absolutely amazing! She is who sold us our furniture. This is my second purchase through her and yesterday's experience reminded me of why. Greeted with a hug, Fatima immediately remembered what I was last interested in and walked me through the process of making sure the furniture was still the best option for us (and it was). She worked quickly to get us what we needed, along with same-week delivery! I must also mention Michael, the manager, who also remembered me and continued to check on us, making sure we were happy and satisfied with our purchase. He even sat with us to review the furniture in a virtual room just to be sure it all fit well. Talk about service! And, I must also highlight Emily, in finance. I couldn't see what she was doing behind the desk but, wow was she fast! She was quick, efficient, warm and friendly. Who could ask for more?! But that's not all. The regional manager was also in town visiting, walking the floor to make sure customers were finding what they needed. He stopped and spoke with me while we were waiting on some more information, and he sat and answered even more questions for us and went over detailed options with us to help us make the right choice. I don't leave reviews all too often due to my busy schedule, but this experience has caused me to stop and take the time today to share my experience through this detailed review. I truly hope this helps someone else in their search as well. Thank you for an absolutely wonderful experience!!!

Hind, advisor at Ashley store at Millenia Plaza, Orlando was very professional kind and knowledgeable. She was patience and answering every question. We went two days to be sure to find what we wanted, and she always show the willing to help us. I am very happy of my experience. Thank you Hind.

Thank you Fatima for your time she is an amazing representative and helped my mom get a beautiful bedroom set! Great quality and experience.

They have some beautiful products and the team is great. The management and staff when out of their way to be helpful and resolve any concerns I had. I appreciate the one on one service.

Don't waste your money. The furniture is crap payed over $3000 for a safe. It's like sitting in a canoe and customer service says they all like that no refund have to choose something else. But I bought the protection plan to replace it if anything go wrong another $380. Worst experience ever. Trying to deal with the credit card company now.

Isaac was great help and is highly recommended for your furniture needs.

Mo was outstanding, very patient with my indecisiveness and four year old toddler. I appreciate him so much for helping me with additions to my new home. Request MO!

Great experience, 5 stars for Matt since service provided by him was excellent.

Mateo and Anthony were super sweet! Great customer service!

(Translated by Google) Our experience at Ashley was excellent. My husband and I left happy! Valentina's service was absolutely excellent, attentive, and kind! (Original) Nuestra experiencia en Ashley ha sido excelente mi esposo y yo salimos felices! La atención de Valentina fue totalmente excelente atenta y amable!

(Translated by Google) Very good service!! Especially from Valentina. Very friendly. Very good service. I would come back again!! (Original) Muy buena atención!!.Especialmente de Valentina. Muy amable. Muy buen servicio. Volvería otra vez!!

Nichole and emily were very nice and was very patient with me i got my tv stand for a very good price ! Cant to come back again

(Translated by Google) My experience in the store with Nicole was excellent! We did not feel any pressure to buy, we loved your suggestions and different options that you gave us. (Original) Mi experiencia en la tienda con Nicole fue excelente! No sentimos ninguna presión para comprar, nos encanto sus sugerencia y diferentes opciones que nos brindo.

Victor was helpful and polite . I was in a rush and he didn’t mind at all . I was in and out of the store hassle free .

Me and my fiancé had been trying to find a couch for weeks, and gave Ashley another chance. When we walked in, we were greeted by Victor Pratts. He was polite and not overbearing at all, and while trying to decide between three couches, he was able to answer all of our questions, and if he was not able to, he always found an answer. We were able to find a perfect couch thanks to Victor and we would highly recommend him and Ashley Furniture.

Hind did an excellent job assisting me and my wife, we got the best deal with her , definitely we recommend her

The attendant Hind served us very well

Hind is awesome she helped us with finding our first couch for a good price all around she deserve a raise … 20 stars

Hind Sbat We received very good service, I highly recommend buying from her, she is very attentive. We are very happy..

We bought all furniture to my house in Ashley Millenia. Hind was my sales person. She was very Kind and very polited. Really a great sales person. I recommend. If you go to ashley ask for her.

Nicole was so helpful and kind during my visit. 10 out of 10 service!

Nicole was very friendly from the get go. Will look for her any time I need a piece.

I bought a coffee table, a piece of wood arrived broken, I'm waiting 2 months for them to ship from India and they don't give me any information, only that they sent an email to the technical department and are waiting for the response. It is not acceptable that, having good quality wooden furniture and excellent designs here in our country, they have to import it from another country and what is more regrettable is that they take so much time to do so. Don't buy this furniture stores, buy in stores that have their products that are nationally manufactured because then we know that they give jobs to our people and they also have terrible customer service, because they even answer the phone from another country that is difficult to understand because of their accent.

Great help, great produce . I love the service. Hind was great with us. We took our time and she was very helpful and pleasant . Will definitely recommend .

Love Ashley’s!!! Great service and helped with everything from salesperson to manager!

Today I have a amazing experience at Ashley furniture, HIND SBAI was really patient, my sister and I was confused about what to choose she help us make the best decision, the all them was very nice but she’s the best 😊.

(Translated by Google) HIND SBAI 23 She is very kind and attractive, she is wise and willing to help people. Thank you HIND SBAI 23 for everything God bless you (Original) HIND SBAI 23 Elle est très gentille attirante, elle est sage près a aider les gens. Je vous remercie HIND SBAI 23 pour tout Dieu te bénisse

Hind was very professional and helpful. We appreciate her patience and valued her advice. She’s a great salesperson. Thanks!

Nichole at Ashely was outstanding! Great customer service and extra helpful!

Hind helped me and my mom set up our synchrony account, we didn't know how to do it, she called the bank for us , we had some language barrier she helped up translate and she made sure that we were able to make the payment, thank you so much hind for your time, and your kindness we do appreciate you

Hind provided excellent service! Kind, respectful, and helpful! Provided many options for furniture, discounts, and comfortable, luxurious quality furniture!

Easy transaction

Hind

Hind In Ashley in Milenial was awesome and the best sells person you’ve got ! Very polite and nice !

Hind

I had a wonderful experience being attended by Hind Sbat, who helped us select the best possible furniture for our new home. Her expertise and guidance made the entire process seamless and enjoyable.

The staff member, Hind helped us. She is very professional, courteous and proactive, she found exactly the dresser we were looking for and accommodate to our budget. I highly recommend this place

Fatima and Hind were so kind and helped us every step of the way with their expertise and patience to find the perfect fit for our new home. I highly recommend them to everyone, excellent customer service !!!

Really it was a nice team specially Fatima she was a fantastic sales she helped us a lot answering all our questions specially I’m a very hard customer and not easy to buy anything from the first time but it ended by buying 1 bed and 2 mattresses and 3 pillows ashley became my best bran because of her Thanks Fatima and thanks Ashley

Thanks alot for the best service and appreciate the nice way for the customers service specially fatma

We were greeted as we walked into the store. We told the associate what we were looking for. She gave a general idea of where styles were located. We wandered about on our ow, which was totally fine. We picked out pieces we liked, compared them, then went back to the front of the store to locate the associate. We told her what we had been looking at. She handed me an iPad to enter my information on. She entered the furniture, gave us a delivery date and I paid. It was as generic as it sounds. The associate did nothing to earn a commission. There was no customer service, no work she did other than enter our order and take my payment- sort of like ordering from a fast food place. I was charged delivery fees, which should have been complimentary given what I spent.

Avoid this store at all costs, Dear God. I was told if I wanted to cancel an order before delivery it would be a simple and easy process. It has been 10-11 days later and I am still waiting for my $10,000 refund. I have not even received any type of cancellation confirmation by email whatsoever. This location NEVER answers the phone and this has been a super infuriating experience.

I love Ashley my sale person was awesome!!

Fatima was awesome! Helped us purchase a new bedroom set and couch. Was there to help us with costs and understanding everything without overly pressuring us! Will be back with more furniture needs

Nicole was awesome to work with. She was knowledgable and professional and took the time to help me make the perfect selection. Thank you, Nicole!!

Went in to shop for a dining room and living room set and received exceptional customer service from Fatima. Super happy with the purchase and the help we received. Highly recommend when looking for new furniture.

Victor was amazing!!! We went in for a couch and he helped us and was very attentive! It was a super quick and easy transaction!! The store was very clean and the rest of the staff was very pleasant!!

We loved working with Hind! She was very helpful.

Great service with Victor

Always pleasant and easy buying from Ashley! Victor was super helpful and made my dresser buying experience quick and painless!

Fátima is an amazing sales person! Showed me a lot of options!!

Ashley’s furniture has always been our go to for home furnishings, and the Orlando location (Millennia) Has a great selection as well as great sales people, they care about your needs and help find what you’re looking for. Our sales lady “Hind” Was exceptional.

Fatima was very attentive and helpful. We ended up buying a table with chairs…great service!

Once again out experience here was outstanding! Fatima was such a determined and sweet person and never gave up on trying to find the perfect furniture for our living room and patio, with her patience being g so amazing too it was such a smooth and successful sale. Belen is another wonderful employee...she is so kind and would give us the best advice as to making payments that we can afford and not to mention both of them helped us find the perfect designs and gave us the best advice. These two are just a perfect team and have amazing communication and for sure want the best gor you...they both made us feel like we are not just another sale in there pockets. They actually made us feel like friends and that is something hard to find in today's world. These two are literally diamonds and are deff worth having as part of your team. They are absolutely amazing!

My was extremely helpful! Great experience!!

(Translated by Google) Fatima was patient with us, Ashley was a very good salesperson. Thank you for everything. I recommend her 100%. (Original) Fátima tuvo paciencia con nosotros muy buena vendedora de Ashley gracias por todo la recomiendo al 100%

As soon as we walked into the store located at Millania Mall Hind greeted us with a splendid smile. Her hospitality and professionalism were outstanding. I would gladly come back to do more shopping with her help.

Fatima was so sweet and very helpful!

Jay is awesome. Very honest and tells it like it is. Great personality and the manager Mike was awesome as well. We stayed an hour past the store closing not knowing we were going to buy. Great customer service all around.

We recently visited Ashley and had a great experience thanks to Hind. She was really incredible, friendly and patient helping us find the perfect furniture for our home. Her recommendations were spot on and made the whole process smooth and enjoyable. Highly recommend working with Hind looking to get new furniture, she was the best!

Great experience and the store staff was very attentive and caring. Johnathan was helpful, patient, and thoughtful. I was impressed with the kindness of everyone at this store.

Good service, Hind was very kind and helpful!!

We were purchasing a couch for our son who lives in Florida over the telephone because we live in a different state. Our sales representative, Fatima, went above and beyond to help us with our purchase to make sure everything went smoothly with the purchase and scheduling delivery. Ashley Furniture is lucky to have such a professional and customer service oriented sales representative. Update: Unfortunately Ashley Corporate office automatically cancelled our purchase. They have a policy in their system that if your credit card address doesn’t contain the same state that you are delivering to their system automatically cancels the order and they can’t override it. Unfortunately they will lose a lot of business from people that own rental houses, 2nd vacation houses, etc. I feel bad for their sales people.

Very good!!!

Jay had Great customer service and was very helpful through the whole process.

I just purchased a 2500 dollar furniture from sales person Hind. The way she treated us was amazing and by far Ashley has the best furniture in town.

Horrible experience! As soon as my friend and I came into the store we never were greeted. Then I had to go find someone to help us. They were all gathered around the counter talking instead of helping customers. Finally, I found a rug on clearance I wanted to purchase...took over thirty minutes to get the transaction to go through, because I was from a different state.

I had a great experience with Jay. He was professional and very knowledgeable. I was in and out very fast.

What an amazing experience. We will absolutely call and refer Mike to many people

I walked in to Ashley and I had the best low key experience!! No one hounded me!!! Fatima guided me and left me do my thing and let me come to her!!! She was so helpful and just spot on with what I wanted. I found my perfect piece thanks to her! You must deal with her she’s a vibe.

Johnathan is the man. He said it was his first day and he did a great job. Shoutout Johnathan👍🏻

Fatima was great help throughout the helping process. She helped my mom purchase a bed set and answered every question she needed fluently!

Johnathan was great! Patiently and enthusiastically helped us find a new mattress and a lamp!

Juan was very helpful and explained everything to us. The process was easy and quick.

Juan was great to work with - I highly recommend him to anyone needing help with their furniture needs.

Juan was helpful and efficient

Hind was a Great sales I would definitely recommend her very patience professional and helped me pick some furniture to match the ready of the pieces I had purchased

Our rep was amazing. We loved that it was informative and very helpful not pushy at all. Thank you for all your help.

Juan did an excellent job at explaining everything! Made the process very easy.

Great stock and great displays. Prices were also great, Hind was a good help very informative

Juan was great honest, and patient thanks for the great service.

Juan was excellent. Chased us down as my wife and I ran around the store like crazy people. Ask for Juan when you stop in.

Our sales rep Hind was excellent! very knowledgeable, helpful and patient. Would recommend this location.

Stopped by for a recliner for our nursery and Juan was incredibly helpful. No pressuring, and answered all our questions.

Hind is a good person, she is very nice and patient. Thank you for everything Hind!!!

Hind was great help in purchasing a couch with kind, knowledgeable, friendly service! Great experience!

Hind

Hind was absolutely awesome! She was very helpful and very kind.

Juan was great, answered all our questions and helped us get the furniture we needed. Look up Juan at Ashley’s

Hind was our sales person and she was wonderful. Very knowledgeable and personable. I highly recommend to ask for her when you come to Ashley Furniture at the millennium mall. Very happy customers!!

We had a very good experience. Our salesperson, Fatima, was very patient and helped us find what we needed.

I’m a customer about 4 years, and Hind is the best sales person at all. She’s a great sales person, explained all the options, and answer all the questions I had. I highly recommend her. I’m happy with my purchase and all the assistance.

Juan was very patient, kind, and helpful when it came to purchasing a new living room set. He was very informative and didn’t make me feel pressured for a purchase. I definitely recommend coming to Ashley and looking out for his assistance as I feel it made all the difference in my choice to shop at Ashley.

Fatima thank you great job today

We had a great experience with the store. Fatima was really helpful to us finding the right furniture for our house. Thankyou!

I had to purchase furniture for an office space, and Juan was super helpful, patient, knew the inventory well. I will be back!

Juan at the Millenia Plaza location was incredibly helpful! He let us browse and decide what we wanted then he even managed to get us an extra discount. Definitely go see him for anything you need.

Hind was as amazing sales associate. She was so kind and patient with our family. We had a very difficult order with multiple items and she was so helpful helping us figure out delivery issues. The store is huge and has so many beautiful items for all decorating tastes. Highly recommend this Ashley store and make sure to ask for Hind!!

Juan Ramos was my salesman. He was informative and personable. He helped tailor my selection to my needs while accommodating my wishes! Truly a charismatic guy! I will be returning.

Hind did a great job. She answered all questions. She was very pleasant and nice. Need more people like her. She had us coming back the next day just to do business with her.

Juan Ramos was awesome and very helpful.

Juan Ramos was awesome, very helpful!

My experience was great,miss Nicole at millennia Plaza was very friendly,helpful and quick in finding what i needed, thank you I will be back.

Juan was patient and clear in his explanation, highly recommend for anyone looking for new furnitures

KY was great. Very helpful thank you so much.

Wonderful service

My wife and I went in looking for one thing, a king sleigh bed. The salesperson that greeted us was Hind. She is friendly and yet professional. She guided us right to what we were looking for. She was able to answer our questions about the bed, delivery and pricing. No pressure. We are anticipating the delivery and set-up going as well as the sale. When we are ready to make more purchases, we will make sure Hind is working.

Juan Ramos handled our deal with such expertise it really wowed myself and my family.

Juan Ramos was very helpful-we found exactly what we want and will have it quickly

Hind was incredible!

Fatima truly went above and beyond to ensure I had a great experience as a customer. She juggled assisting another customer with such grace and efficiency, yet still managed to give me her full attention when it was my turn. Her genuine smile and helpful attitude really stood out to me. Thank you for a wonderful shopping experience.

Fatima was Excellent! Very professional, courteous. A great experience!

Matt Acevedo, was amazing and sold us a bed set and was not pushy at all, and gave us honest feedback on what he thought. The best product was and in the differences between the wood and I would highly recommend Matt. My next purchase will be a couch from Matt.

Juan Ramos was excellent to work with and was very helpful in trying to straighten out the delivery nightmare! Items arrived damaged, wrong pieces were sent delivery drivers were rude and I have still not received all of my items! Again the Juan was helpful but after that it went downhill fast with dealing with customer service and trying to contact a manager! I have wasted more time with phone calls and time spent on deliveries than I care to think about! Think twice before shopping at Ashley!

What can I say, Mike is one of a kind. From the time I walked through the door Mike was all over the show room, greeting customers, answering questions. After a brief self tour around Ashley, which has a nice show room and a pretty good Memorial day sale, I had the pleasure of meeting and working with Mike. Man, I can't say enough about the guy. He could literally sell a cage to a lion. That man can sell. But it's not the pressure type, where you feel forced to buy. It's very laidback, no pressure and he literally went above and beyond. Suffice to say, I cannot speak highly enough about my experience and am smiling because my shopping is all but done. I Highly recommend!

Juan was great, found exactly what I was looking for!

Fatima was our sales associate and she was wonderful. We bought 2 accent chairs of excellent quality. Fatima was extremely knowledgable, professional and friendly. Great experience. Thank you Fatima!

Had a great buying experience with Juan. Super knowledgeable and efficient in getting me exactly what I was looking for.

Juan was very knowledgable and took the time to help us make the best decision on a new bedroom set.

(Translated by Google) I read several negative opinions and I was worried because I had already placed an order for a bed, mattress and base, but I must tell the truth and the delivery was made on the agreed day and the products arrived very well, Jhony, a good guy, gave us great advice in the store. Orlando, order calmly (Original) Leí varias opiniones negativas y me preocupé porque ya había realizado un pedido de una cama colchón y base, pero debo decir la verdad y la entrega se realizó el día acordado y los productos llegaron muy bien , jhony buen chico nos asesoró súper en la tienda de orlando, ordenen con tranquilidad

Fatima and Ky really went above and beyond making sure that I got exactly what I needed. They took excellent care in making sure that I had all of the information I asked for and their patience was outstanding. Ask for them when you get to the store and you will not be disappointed.

Good service, I really appreciate the way Patrica takes care of me and the manager was so kind thanks a lot

Best store ever, nice Customer service, helpful manager. If you are looking for furniture go to Ashley, you are treated like a King.

came here to buy a sleeper sofa and left buying more than I had planned for. My salesperson Juan was very professional and friendly. If you are looking for good quality furniture at a great price with wonderful customer service, look no further. Thank you, Ashley Furniture and Juan, for your great service.

Great store, huge selection.

Came to purchase a sectional and king mattress. The service was absolutely SUPERB!!! Please work with FATIMA, she is courteous extremely professional and knowledgeable. The manager PIERCE was also very accommodating and helpful in making my purchase easy. I’m excited to get my new furniture. Thank you!!! THE BEST!!!

Great service from Nicole. Very helpful with our desk purchase

Thank you so much for your enthousiaste your patience and your kindness.

excellent experience very caring staff

Ky was very helpful and knowledgeable in answering my questions, picking out furniture, and getting everything ready for my order!

Not interested

Great experience at Ashley. Juan provided a sress free experience. He was knowledgeable, patient and humorous.

Hind was great. Very knowledgeable and helpful

Mateo is very good and kind!! Congrats

Wonderful service from the seller Mateo. Great furniture at good prices.

Juan was fantastic we will be back

Excellent and knowledgeable service.

Fast and excellent customer service

Fatima was awesome and very professional … thank you very much

Was an awesome experience and best customer service ever!!

Friendly staff ready to help, great selections! Next to HomeDepot by Millenia Mall

Juan was awesome! No pressure, gave plenty of ideas and help. He didn’t push at all.

Hind was our sales person and we couldn’t have been happier with her professional, attentive, respectful, helpful persona. We shopped at Ashley’s Furniture on multiple occasions but at the different location. We went in with a purpose, Hind pulled up our past orders to help us find exactly what we were looking for. It was incredibly easy process with her. She was able to give us a discount on delivery also which was nice. We saw some dining chairs that we fell in love with, but decided not to get them at a time. By the next morning we called Hind in hopes that we could just order them through her without visiting the store again. In few minuses our new order was finalized and put on the same delivery date as our previously ordered items. We highly recommend Ashley’s Furniture by the Mall of Millennia especially their sales person Hind Sbai.

Melyssa was a great associate, professional and courteous. The products here seem like good quality as well. Overall, we had a solid experience.

Ylliany Santana is great and she looked for what I needed to make sure I was 100% satisfied

Great service from this store, great people to work with and extremely good quality products. 10/10 highly recommend!

Juan provided a quick and easy purchase of my new couch. Very nice and knowledgeable.

Very helpful sales associates and wide selection!

Very helpful!

Our associate Juan Ramos was exceptionally patient and informative. Great experience!!! Would recommend to anyone finding quality service.

Amazing customer service ask for Olga 💯👌🏽

Juan was very patient and gave space to decide on a purchase he was amazing!

Hind was amazing.

Juan was very helpful and patient . Very knowledgeable.

Juan provided great customer service!

(Translated by Google) Juan Ramos assisted me at the millennial Ashley store and offered us excellent service! Totally recommended. Very kind, patient and answered all our questions. (Original) Me asistió Juan Ramos en la tienda Ashley de millennial y nos ofreció un excelente servicio! Totalmente recomendado. Muy amable, paciente y nos resolvió todas las dudas.

Hind was absolutely wonderful and a pleasure to deal with I highly recommend this professional young lady who made our experience a wonderful, thank you so much

Shopping for furniture soon? Head to Ashley and ask for Juan Ramos! He was a pleasure to work with! He answered all my questions honestly and didn’t allow me to make ill-informed decisions! He was great! He’s the reason I decided to go with Ashley and not another furniture company!

Excellent service from Jay, very grateful for his attention, his help was very helpful

I came to the store with a couch in mind but Jay helped me find a better one at a better cost.

Great service

Great place and multiple options to shop for your furniture. Jay was patient, thorough and helpful. Thank you Jay! 👏🏼

Fatima is the best advisor. Did good job !! We are really appreciated.

Furniture was fine, the couch I got is fine if maybe a touch overpriced, but the customer service was spectacular! Gabby did a great job helping me find just what I needed, made the whole trip a delight. Thanks!

Hind was such a pleasure to work with, tonight! She was able to find me the items I found online and match them with the models in the store and compare multiple pieces! It was so easy to navigate the store with her and she was as sweet as can be! So grateful we chose to come to the Millenia location and get first class customer service!

Hind was very helpful! I asked lots of questions she was very knowledgeable for only being there one year today!

My wife and I purchased the Tanavi 5 piece sectional. The couch fabric started pilling and fraying within two months of purchasing the brand new couch. Only my wife and I were using the couch and the fabric still was cheap and not durable whatsoever. I had an absolutely terrible experience with Ashley Customer Care and the additional warranty plan we purchased did nothing to help us. This couch is too expensive to have such cheap material. Ashley Furniture kept putting the blame on my wife and I saying that we "excessively used" the couch and we used blankets on the couch which caused the fabric to break down. There is NO accountability at Ashley and they refuse to make the situation right for their customers. I was extremely disappointed in my experience and will NOT be shopping with Ashley Furniture again.

Visited several furniture stores. Was recommended to go to Ashley by millennia mall. Thrilled to say that I was able to find something immediately. In fact, it was tough to decide between several pieces. Great assistance from Matt and especially Stanley!

Juan Ramos is an amazing Trusted Advisor. His service help us to make the perfect choice and we are grateful to have people like him working at places like Ashley Furniture. Thanks Juan for your help 😊

(Translated by Google) I loved (Original) J'ai adoré

Fatima helped us find our kitchen table! She is lovely and a great salesperson!

Juan was great to work with, he has a value based and hassle free approach. He’s knowledgeable, confident and credible about his products. Juan went the extra mile as I visited the store for the first time to have an idea of what was available in store.

Juan was very professional, attentive, and informative . He guided us step by step on our purchase. Overall great experience!

Great service!

Fatima Driba was such a great help finding me the greatest couch for my new apartment! Thank you!

Juan was spectacular!

(Translated by Google) Congratulations to Fatima! Thank youiiiiiiiii for your service (Original) Félicitations à Fatima! Merciiiiiiiiii pour votre service

Juan’s service was excellent! Straight to the point, got everything I wanted quickly and efficiently.

I bought furniture at this store a year ago and applied for their credit card with the promo of $100 rebate. I applied for the rebate and have all the correct info and receipts and made sure I qualify but synchrony said it was “invalid”. I asked them why would it be invalid and they said the appeal would be escalated.. it’s almost a year later of me constantly emailing them with no real response and they get back to me saying they will not reconsider looking into why it was denied with no reason at all. SYNCHRONY AND ASHLEY FURNITURE IS A SCAM. Do not apply for their credit card thinking you will get any rebate!!!

Stanley provided great support finding what I needed, answering all of my questions and following up!

I had a really great experience with Fatima! Best customer service ever! She was so kind and pleasant. Help out us out with everything we needed. She took care of us for hours and hours with patience and kidness. We loved it! Thanks for the great service! By Daniel and Sandra

I wanted to give this place 5 stars and good thing I waited to realize how sleezy these people are. I came in looking for multiple types of furnitures and only found a dining set that we liked. The staff were very friendly and I had Ky help me. We were ready to order but wanted to look around and come back later that day. Ky told me to contact him on April 1st because they have a private sale and I would get a discount. This was not true and we waited for no reason when we could’ve placed the order before then. I texted him that morning and received a call from his teammate Matthew in the afternoon. He was horrible. Did not care at all and said he’s just doing a favor. Didn’t want to make the sale and when I asked why we were told there would be a discount and delayed our purchase he just shrugged me off and tried to make me apply for a card and finance the dining set. I asked what the difference would be if I ordered it online and he said “you would be doing a favor to Ky and his baby”. That seems ridiculous. So making me feel guilty and purchasing the product to give someone commission is a great service? I texted Ky and told him to give me a call when he works, but never got a call back. I went to another store and they explained in detail the difference between ordering online and in-store. Do not go here and if you do don’t order from these two salesmen.

Juan was a great help with getting our sofa and recliner! BB from Acima helped us out phenomenally

(Translated by Google) I was attended to by Juan Ramos, excellent service! (Original) Fui atendida por Juan Ramos, excelente servicio!

I am making a move soon to Florida and was having difficulty placing the order online but still wanted to take advantage of the Anniversary Sale. I called this store and Juan guided me through the process. It was much easier over the phone thanks to him! Juan was very willing to answer any questions I had and went above and beyond to make sure the order was right.

I recommend Fatima and Matt!! Get you guys couches!! Never been so comfy

(Translated by Google) Thank you Fatima and Belen for excellent service, I would return 1000 times. More so that they can assist me, they are very kind and explained everything to me very well 🥰 (Original) Gracias ha Fatima y Belen excelente su attention volveria 1000 veces Mas para que ellas me atiendan , son may amables y me explication todo muy bien 🥰

(Translated by Google) Fátima is super patient and attentive. We managed to solve everything and with great quality! I highly recommend Fátima to Brazilians! (Original) Fátima atende super paciente e atenciosa. Conseguimos resolver tudo e com uma grande qualidade! Super recomendo Fátima para os brasileiros!

Fatima was exceptional and I had a really great experience.

Elizabeth at Ashley is great help, she goes above and beyond to help you find what you’re looking for!

Juan provided excellent service! He provided great knowledge and guidance without pressure. He made our purchasing process smooth and easy!

Customer service was honestly the best! Hind helped us find furniture for our new spot and my mom’s new townhome! Very welcoming and knew exactly what she was talking about. If your choosing to check this location out, ask for Hind!

Amazing help from Hind! She helped us throughout our whole process of furnishing our home. Loved her service!

Hind is fantastic, professional and friendly Great experience

Great service! I was attended by Juan and he made the process of buying my bedroom set fast and easy. Definitely recommend getting furniture here.

Experience was great! There were some furniture that was not in stock, so it would take over 1 month for delivery. So we chose something different that was in stock for quicker delivery. But other than that, great service.

My girlfriend and I were causally browsing for a sectional for the weekend. Stanley was very helpful in answering all our questions, resolving our uncertainty’s, and we ended up buying one from Ashley’s.

Billy is an awesome salesmen. 2nd to none. Please ask for Billy when you arrive at this location. You will not be disappointed. Thanks Billy. God Bless!

Great customer services and advice, was helpful throughout the entire buy

Came to shop for couches and was helped by Elizabeth and she was great! I quickly found the couch I wanted and she was so helpful. Update: went back an hour later to purchase the couch and was helped by Stanley. There was an issue with payment that took 45 mins and he was so patient! Everyone here is wonderful. I’m so excited for the new couch to arrive!

Quick and easy, found exactly what we were looking for with the help of Juan Ramos at Ashley!

Shout out to Stanley that helped us find our dinning table!

I came in to look and ended up making the best purchase. Patricia was and is amazing. Vey helpful and very knowledgeable about the entire store and the good deals. Very happy with my 1st living room set.

My experience here was very good. I was helped by Stanley. He was patient and very informative with questions that I had. Smooth process and he was very professional. Would definitely recommend!

Patricia was absolutely amazing! Helped me so much and made furniture shopping such a pleasant experience!

Juan Ramos was awesome come see him at the millenia location..

(Translated by Google) Excellent and professional service. Thanks Juan Ramos. (Original) Excellente service and professionnel . Thanks Juan Ramos.

Juan Ramos provided excellent customer service; was an attentive, but not overbearing. He provided excellent service, not only to myself, but my mother and father-in-law. 10 out of 10 would recommend and will be returning to this location and asking for Mr. Juan next time I need more furniture.

The rep was professional and courteous

Fatima was very professional and attentive from the first moment I walked in the Ashley store. If you go to the Ashley Millenia store, I highly recommend you to ask for Fatima.

Juan was INCREDIBLE. There for you, but not too overbearing. Knew all the answers to every question I had, and helped out with my purchase. Went to different locations before I ended up here, and I would continue to come back. Thank you Juan :)

Juan was extremely helpful in helping us find furniture that fit our lifestyle. he’s very knowledge of the ashley products which made our decision 5*. the best part is he didn’t follow us around the showroom - he was always nearby to answer questions and help, but let us shop comfortably. thanks juan

The service was excellent

Great experience with the team at Ashley Furniture! Gabi is the best!

Hind was very helpful and patient with us, I appreciate her attitude and Positive energy

Juan was excellent! We only spent about an hour in the store and found the bedroom set we love for a great price!

Fatima was our sales person and she was the best! She explained everything with a lot of details. We left very happy!

Juan my sales rep and BB with Acima were very awesome madet shopping experience great!!! Very happy.

Great service, excellent product

The sales person was absolutely great. We always buy from Ashley.

Beautiful furnitures, thank you for Hind the awesome service. Really recommend this place.

Hind was amazingly helpful in searching for our couch ! She showed me lots of options that would fit our space and made sure we got exactly what we wanted ! Thank you Hind

Our purchase today went smoothly and efficiently thanks to Juan.

Went in to purchase a new mattress today and Fatima was so welcoming! Very informative and helpful. Came in looking for a new mattress and left with exactly what I needed! Thank you Fatima!

Rachael was awsome with her sales. She was so patient with us and spent hours with us but helped getting us the right furniture.

Fatima was absolutely wonderful and knowledgable!

Jay was phenomenal! Answered every question we had and helped us think of some important things we hadn't even considered. Best furniture experience we've ever .had

Stanley was an amazing help! An amazing trusted advisor! I was completely impressed with his professionalism and customer service. We talked about a range of options. Stanley, kept me updated throughout the entire process. I had many questions about the Ashley’s products, and his responses were informative and professionally. An absolute charm, his customer service is top tier he’s an amazing salesman, even though I didn’t purchase yet, I will be back soon I’d recommend him for anyone stopping by his store. Overall, my experience with Staley was outstanding, and I can't wait for my next purchase.

FATIMA was wonderful helping me.

Fatima was great! She was extremely helpful and knowledgeable. I found what I needed and got a good deal on everything.

Jay was awesome! Helped me the moment I walked in and I was in and out of here in less than 20 mins !

Juan Ramos was fantastic. Guided us to the items we wanted to look at and gave us the space to shop. Extremely knowledgeable about the products we were interested in and provided superior customer service. Easy and smooth transaction. Definitely recommend and will be back when we need additional furniture!

Very good service with Hind, happy customers

(Translated by Google) Hind, excellent service, unbeatable attention (Original) Hind, excelente servicio, atención insuperable

Very friendly and explained everything very well

Loved the furniture we purchased at Ashley. Fatima helped us get a great deal on bed frame and mattress.

Fátima helped me get a wonderful bed And Bebe from Acima was amazing too Love them they are very professional I’ll come back for sure

Elizabeth was awesome. Help us out and was very patient.

Hind helped us and was a very nice person to work with.

Stanley was great and very informative on our options! Great service and extremely nice!

(Translated by Google) Gabi is an excellent professional, she took great care of me. I bought my furniture from her and was very well received. (Original) Gabi excelente profissional, me atendeu super bem. Comprei meus móveis com ela e fui muito bem recebida.

Stanley was an amazing help to us. We live in Ma but needed to buy furniture for our Florida home. He was incredibly helpful and patient with us and set up the delivery for the date we needed. He was super nice also. Awesome Job Stanley! Thank you

(Translated by Google) Good service from Mateo, reasonable prices from the company and I feel satisfied with the service. (Original) Buen servicio de parte de mateo precios razonable de parte de la compañía y me siento satisfecho por el servicio.

Jay did a great job helping us with our purchase

Great experience with Fatima! She helped with all my questions and concerns. The process was smooth.

NIGHTMARE WITH REAL PEOPLE!!! The delivery was never completed, and one of the beds NEVER GOT DELIVERY, after been reschedule many times for over a month. My sales rep overpromise and underdelivery because my order got split in 3 parts… always in back order even that he told me that was available in their system, now I have to storage a brand new mattress because they never delivery the bed. ( NO RETURNS EVEN IF ASHLEY DONT BRING YOU THE BED/ their policy) Second, warehouse send the sectional with the wrong set up… in general poor operations. Even one of the many calls that I did… one of the customer service she was laughing of me because I was requesting to return the mattress. I had to purchase at the last moment another completed bedroom set because this house is a vacation rental and a booking was scheduled. ( more stress). I been leaving messages and no one from corporate or management return my calls. Prevent headaches, frustrations and don't buy there. I still waiting for a refund and nobody can't process because customer care is an automatic reply e-mail.

Gabi was amazing! Had such a great time working with her!

Fatima helped us find our dream bedroom set.

Hind was awesome and very helpful. Thanks for your help on making an easy process for us UNFORTUNATELY I have to revisit this review. The sales process was great but after I left the store ...everything has been absolutely awful and I will honestly never shop with Ashley Furniture again. Where do I begin.... We were adamant about the delivery time frames as we have a lot going on and we checked every item, prior to purchasing, to ensure it would meet the specifications we needed. We were told it could all arrive Wednesday the 6th but we had them schedule it for the 8th as we weren't going to be at our second home in the middle of the week. We got the text that delivery would be 9:15-11:15 and prepared accordingly. However, we were woken up at 7:53 to an unmarked gentleman, in an enterprise truck, who didnt speak a single word of English telling me he was there for my delivery. We were obviously not ready as my entire family was asleep and we had blankets and piles of pillows to sleep on due to no bed. I asked them to give me a few moments to wake everyone up and get things out of the way. They eventually understood and agreed. I went outside to notify them we were ready, only to find my brand new living room furniture sitting in the dirt on the lawn....nevermind the concrete porch we have along the entire side of the house...no...all in the wet rained on lawn.. immediately attempted to tell them to move it but they couldn't understand English, so I started moving it myself to the concrete. Let them know to proceed with delivery.... Upon entering the home and delivering items, the bedframe/drawers for one of our bedroom sets was completely damaged. They had to call customer care and report it and then whatever process to take it back. In the meantime, I got a call from customer care, notifying me that when my delivery arrives, the king mattress for my room will not be on the truck as it did not come in time. I was very confused as we ensured lead times met our expectations prior to purchasing. I asked when it would be delivered and I was informed they'd need to look into it - I also didn't understand why I was just now finding out about it, after the delivery crew was already at my house. Here I drove to this second home, stayed the night on the floor only to find out my bed wasn't even being delivered. I confirmed everything else would be delivered minus the mattress and now the damaged bed frame/drawers for my son. All continued on and then the crew informed me that my bedroom set could not be setup because the hardware to put the bed frame/drawers was missing. So now three major parts of my purchase are not being delivered on time. I spoke with customer care again who told me they would work to have everything redelivered ASAP. I called Hind who was off so she could not assist me so I called the store....spoke with Emily (supervisor) who seemed very nice and wanting to help but to this day (now the 12th - 4 days after all this disaster) I still have none of the items. I made it very clear that I go out of town on the 14th and I'm gone until the 27th - hence the reason the delivery date was so important - nevermind the fact I had to sleep on the floor of my home all this time as we made plans and arrangements to be at this home based on the delivery date and expectations. I last spoke with the store supervisor, Emily on Sat and was told she'd continue working on this and get back to me - last I heard about anything was that day Sat when she informed me I was SOL until Thursday for redelivery....the day I leave to go out of town LOL (all I can do is laugh at this point) To say I'm livid, and upset is an understatement. To spend almost 9 grand on furniture and go through this type of customer service (or I should say lack there of) is appalling. I regret 1000000% purchasing from them and I will never visit them for my furniture needs again. Helpful tip - go to their competition rooms to go...not only was it cheaper but came on time and without damage! Imagine that.

Fatima is great and professional

I went to the store with my parents to purchase a sleeper sofa. I didnt like the fact that I felt I was forced to give a yelp review right there at the store while the associate was preparing paperwork. Her name is Hind. She asked me to give her a review while she was sitting there right next to me

Matt provided great customer service!

Juan Ramos is great. Told him what we were looking for and we found good options immediately. We were in a hurry and Juan was super professional, efficient, and friendly.

I went in 10 minutes before Ashley’s closed and Fatima helped me out. She was amazing and didn’t rush me told me to take my time.

(Translated by Google) Good service Fatima (Original) Buen servicio fatima

Patricia was amazing.very patient.i would love to do business with her again. Thank you

I was really happy with Mrs Patricia Trusted Advisor because she was willing to explain everything on the loveseat recliner power that I was looking for. Thanks I’m a happy customer.

We had great service with Hindi

Juan is great. He was very nice and professional. He pointed me to the right direction and help me get the items that I was looking for.

Hind was so helpful, she was very patient and friendly , she gave us space and time , also she answered all our questions I will comeback again

Jay was very helpful I appreciate his work and patience

Friendly and let us browse in peace until we made our selection… Juan checked in with us but was not pushy and we appreciate that as well as answers our questions. He also we t back and forth with us between items until a decision was made. Would recommend him and will purchase from in again when we are in the market.

(Translated by Google) Very friendly and attentive. Excelent reception (Original) Muito simpática e atenciosa. Atendimento excelente