Ashley HomeStore Orlando, FL
Here at the Ashley HomeStore in Orlando, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is exactly what inspires us to help you furnish and decorate your home. We are thrilled to provide a stylish selection for a great value, all with fast delivery. We have been your go-to Orlando furniture and mattress store since 2000 and our experienced Store Manager, Jessica Korpacz, has built a team that's committed to being your trusted home furniture advisors. Our expert staff prides themselves on their extensive knowledge of mattresses and home furniture and decor. You can find us in the same area as Waterford Lakes and for those of you on a tight schedule, the best time to avoid the crowd is at 10:00 A.M. At the Alafaya Ashley Furniture HomeStore in Orlando, FL, we are not only committed to helping our customers, but we are also dedicated to charitable work with the Hope to Dream Foundation and Red Cross Blood Drives. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Ok. Not good customer service
Went there and bought a leather power sofa they were there more than helpful they show all the options not rushy very kindly A gentleman his name is Kevin was awesome! I got checked out in few mins and it was super flexible and everyday they followed up with me to make sure it’s all good! Even when it arrived they called me to check that’s all went good! Highly recommend.
Our service was great we had no issues with figuring things out and everything turned out very well we were very pleased with our purchase and will return again
So we decided to give Ashley another chance after the nightmare we had a few years ago. To my expectations they failed us again. my wife called the day before to confirm our delivery sice we never got a confirmation. They confirmed that everything was being delivered. So we take the day off to wait for our delivery and what do you know it was incomplete and a piece came damaged...SMH!!! Pieces on back order till the 28th of this month when they told us it was in stock and getting delivered today. I am so disappointed but not too surprised with Ashley. Not again. This is our last time ever getting anything from Ashley's again.
The store is nice. Place is great to look for furniture. The problem is that the sales people are breathing down your neck the moment you walk in there. They have to be making some sort of commission, which is fine. But, they need to give you a little bit of space. It’s kind of annoying where they insist about your next step, when you should just be able to look around for a bit. They don’t want to let you look on your own. It makes me really uncomfortable. They are on you like there is no tomorrow.
When they got clearance or sale prices are so convenient according to the quality.. The workers are so polite and they have all the answers .. Thanks to the manager that gave me a discount on my delivery and thanks to Rula who helped me purchase my excellent priced dinning table 😊👍
The furniture quality is really poor. It’s like buying used furniture in a box. And the service is no better. Two of three items I purchased arrived broken and I am STILL waiting for a manager to call me because the receptionist was like 13 years old and didn’t have a clue how to respond to my complaints.
Everyone at the store are very helpful - our salesperson, Kevin, helped us find the perfect couch for our apartment and the purchase was very easy. He made our experience very personalized. We were in and out of the store very quickly. I am shorting them one star because the first scheduled delivery was unsuccessful. The delivery guys deemed it undeliverable due to our L-shaped stairs and door and that "It does not fit". We requested a refund (which was also a very smooth and easy process from Ashley) and went to look for a different couch. We were sad since the selection at Ashley is perfect for smaller homes and apartments -and the deals are amazing. We couldn't find another one like the couch we just bought and realized the couch could have fit after measuring the door with some tilting and a bit more manpower. So we called them and canceled the refund for redelivery. Finally the second delivery guys -Bennie, hit it right out of the park and they were able to get it up the stairs. They were nice and awesome - we finally have a couch 👍 Thank you Ashley Homestore for a smooth experience throughout the entire process and for us not needing to argue about our inquiries!
Don’t buy there warranty plan. It’s a complete scam. It’s a great commission for the sales people and when you need to use it they will not cover anything.
Went to look for sofa by myself I am use to preshopping then taking my husband when I have made a decision. Was given a hispanic female salesperson. She walked so fast I could not keep up with her. Then instead of speaking to me turned her back and started to speak to fellow employees. When I tried to catch her name she continued walking expecting me to catch up. I stopped and told her I was no longer interested seeing that she was in such a hurry. I found another salesman Johnny who was very helpful and patient.
Go to the store, find what you want, then buy it on their website. You can get a larger discount on their website, and they will deliver it for free. If you order in the store, and question the delivery charge, they will lie to you and tell you that you have to pay it. Ask me how I know!
Really appreciate the friendly service
Janett was awesome and patient with us. Will definitely come back
My husband and I came in to look for new living room furniture. We were greeted by a lovely young lady named Janet Perez. She was extremely helpful and walked us through the entire store getting to know our taste and what we were looking for. She was not pushy at all she was very knowledgeable in the stores layout and inventory. She allowed us to walk around the store freely without feeling pressured but was always close enough to ask questions that of course she always had the answers to. The manager of this store should be honored that they have someone like Janet working for them. We definitely will be back in the near future to look for more furniture for our home and we will 100% ask for Janet again.
The customer service in the waterford mall is not to good. The merchandise is good quality but not the best and also is the same furniture always. Nothing new.