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Ashley Store | Orlando, FL 32828
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Orlando, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Waterford Lakes, Florida
How to Find Us & When to Visit
Affordable Pricing, Quality & Style in Waterford Lake
How to Contact Ashley at Waterford Lakes
Ashley Stores Give Back!
Customer Service
In-store offers
What our customers say
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Ping was fantastic, made getting my furniture a breeze!
Jay Martinez is an outstanding sale person, customer first and excellent knowledge
Lacey was a great with the family & very knowledgeable
Very good service! Lacey was very helpful and friendly!
Jay Martinez is the best thank you so much for your help
Had a great experience at Ashley Furniture! Jay M was very helpful and was able to help me find a bedroom set and couch for my apartment.
By far one of the worst experiences I’ve ever had buying anything not just furniture. My wife and I, were newly married, went to buy a bedroom and a dining table. Purchasing and signing the papers went smooth with Dave, but that’s about it. The dining table came in fine however the bedroom came missing a leg (delivery and installation guys found it out not me) we went twice to the stores customer service to talk to them, they said they’d ordered the part and it’s on the way in 7 to 10 days. Today is day 11 since delivery date and we have nowhere to sleep. Called customer service overseas twice, each call took me an hour each. It was a terrible experience got nowhere. Oh, they figured out there was never a piece ordered so they reordered it and we have to wait 7 to 10 more days. Finally got an email from Shawn “Customer Experience Agent” offering us $250 off and canceling the warranty. We asked to return the bedroom set and he said sales are final. So sales of a defective items are final, y’all. Or you can take $250 to shut up. I tell you right now, last time to have to go through this buying anything from Ashley.
Renata was amazing! So quick and easy to buy what I needed.
Cheap overpriced furniture. Lousy delivery experience and less than helpful customer service.
Jay Martinez was amazingly helpful. Everything was such a smooth and friendly transaction. Thank you so much!
i visited with one goal in mind, find a new bedroom dresser and nightstands since mine was falling apart. First i want to acknowledge the Waterford location os beautifully set up. Their selections are gorgeous. I was paired with Faiza and she was wonderful. She understood my vision and I'm happy with my purchase. I recommend Faiza for your next visit.
Mike was very helpful and patient in helping me find the right couch and bedroom furniture. He helped me get a timely delivery that met my schedule and covered all the options they had to offer. Top notch service! Excited for my new furniture to arrive!
Jay is awesome! Patient, honest and not pushy at all. I would definitely recommend him as your sales guy at Ashley.
Lacey was absolutely amazing. Very pleasant and knowledgeable. She showed us multiple options and no pressure. Great experience.
Lacey was great and helped us out so much!
Manny and Emily were so helpful trying to find the exact sofa for my family! Thanks bunches!
Lacey was absolutely amazing. Kind, patient and knew her stuff. We will be back!
We have gone into Ashley so often with the build of our hiuse and today was so much better because we had a great sales person. They were all nice but Lacie was not pushy, very patient and so helpful. She has the greatest bubbly personality that makes shopping that much better. When we go back we will ask for her.
Faiza was great, super helpful and patient. We already knew what we wanted but she was amazing with helping us buy our dream couch!
Faiza helped me pick out a bed frame that is going to go very well in my new apartment. Very happy with the customer service!
Natalie Alvarez is the girl to see when you go to this Ashley’s very helpful
Went to look for bedroom furniture and the piece we found feels very unique. Faiza helped us with our purchase and she was great. She went above and beyond. Helped us measure to ensure everything will fit well in our home and did not oversell on things we did not really need. Overall the purchase was a great experience. Looking forward to the delivery of our new furniture.
Jay was great and very helpful. He explained every very well and made our experience outstanding. Thank you Jay!
Great experience with Faiza today. She is a super helpful and knowledgeable long time employee. She has great suggestions. I’ve always had good experiences with the quality of the furniture and decor from here.
Mike, thank you for the superior service today. I appreciate your patience in answering my questions and unparalleled professionalism. I am certain you are an asset to the Ashley brand and reputation. See you soon for my next purchase. All the best. - Gina
Great experience shopping at Ashley. Faiza made it easy. She is very knowledgeable, professional and patient. She spent time with us to understand our taste and requirements and, made great recommendations.
Lacey was a true pleasure! From the moment we walked she was helpful, attentive, charming and knowledgeable! 10/10 experience!
Ping and Emilie are the best, when you come to Ashley's make sure to ask for them. I would give 10 stars if I could.
Great customer service Natalie was really friendly and informative about the products. Not pressure sales
My customer service from Ping was outstanding. She not only help me find exactly what I was looking for but provided me with an excellent protection plan for my purchase. I can honestly say I left the store better than when I walked in.
Natalie is awesome. Thank you
Walked in looking for two barstools at Waterford Lakes store. Muhammad helped me find exactly what I wanted. He took me through the steps and helped me find the best deal. Delivery arrived on time with no issues. Thanks
Excellent service
Nataly was amazing, super patient. Answered all our questions
Marius was very nice and professional. He was knowledgable of the furniture they had in the store. It was very nice of him to let us examine the furniture to make sure it was easy to assemble. Marius gave us alot of details about each piece. Will be back for our other furniture needs in the future.
(Translated by Google) very good attention, helped me with everything I needed. (Original) muy buenas atenciones ,me ayudo con todo lo que necesitaba .
Great help from Natalie and Michael. Got everything I needed. Highly recommend
I bought all the furniture for 2 bedrooms, my dining and living rooms from this location. I was assisted by Renata. She helped me put together all the pieces to create a beautiful space. Renata’s been readily available to answer questions after the delivery. When I needed service, she helped me set it up. She’s great to work with. The service department is also very efficient.
Manny was particularly helpful. He is extremely knowledgeable in mattresses and the available specials. He was able to setup the order in a way that maximized my savings. I will definitely be coming back.
Natalie was great!
Mike G made the process of purchasing our furniture very seemless and quick. He is a really nice, down to earth guy. Thanks Ashley Furniture and Mike.
Michael G. was very professional and helpful. Thank you!
Was waited on by Lacey Q. She was very knowledgeable and helpful. Will be returning for sure.
Lasey was a great help! Made purchasing quick and easy!
Went into Ashleys today just to browse around and was greeted by Ping Jiang who later happened to help me make a few decisions in purchasing my bedroom set and sofa for my new apartment. Ping Jiang is very polite and professional, thank you very much!
Lacey was great!!
Shout out to Lacey Q for helping us find the right couch today at Ashley….we had to try out every couch in the store at least three times and she was super patient. Thank you!!!
Jay Martinez was a great personal shopping buddy!
Mike was a great help in our purchase. He was very patient and provided lots of information while giving us the space to browse without pushing for a sale. Definitely recommend asking for him!!
Faiza made this process extremely smooth and simple, with her great help we found and purchased what we wanted. We told her our ideas and she pointed us in the right direction. Would definitely recommend and definitely coming back to purchase more items with Faiza.
Warranty is absolute trash. Do not buy here.
Emilie is amazing!! She got me thru every step of the way to my new living room. And I'm not easy to deal with, lol! Everything via text and email. I'd give 10 stars if I could!! Thank you so much!!
Great customer service! Natalie is amazing! Thank you so much for everything!
Natalie Alvarez helped me on two separate occasions and she was so helpful, professional, and kind!
Lacey was incredible. Patient and knowledgeable.
Lacey Quinn was very helpful!!
We had an amazing shopping experience with Natalie. She’s very kind, patient, and helpful. We had a large order and she made the process so much better. Thank you!
(Translated by Google) Renata provided us with excellent service and kindness! 👍 (Original) Excelente servicio y amabilidad nos brindó Renata! 👍
Faiza was exceptional . Great experience.
Nati did an amazing job, she truly helped my mom and I picking the right couch for our family. She also made the pre-qualifying process look like such a breeze. Thank you so much 🫂
My family and I purchsed a new living room and dining room from Ashley. We worked with Faiza and it was a great experience. Faiza was very patient with us, shared her experience and recommendations, and closed our transaction very efficiently and quickly. All in all a great experience at the store and working with Faiza.
Made my July 4th sale purchase with Micheal G. He was very professional & helpful with helping find my bed set. Didn’t feel rushed or hassled. Recommended.
Lacey was so helpful. She’s very experienced and was really a big help.
Great experience finding, choosing and buying our sectional for our family room. Faiza, our sales lady, was so helpful and made the experience fun.
Lacey was super nice and very knowledgable about the product I purchased as well as the warranty information. She is great at finding out what the customer wants and then showing items that fit perfectly. She did not waste my time and even the final sale was quick and easy. I am a longtime Ashley customer and the service has always been very good but this was my best experience by far.
Walked into take a look around. Left after five minutes because the sales guy was literally stalking me like I was a piece of meat. I understand you gotta make a sale, and I work in sales so I am fairly empathetic To those in the field. But following me everywhere I go 10 to 15 feet behind me is just unnerving and uncomfortable and I’ll never be back.
Faiza was a great help for my family and I today! Found exactly what we wanted, and she made sure we left what we came in for and more! Also gave me a 10% discount! Go to Faiza!
Ping was an amazing help! We love our new couch :)
(Translated by Google) Excelent as always! I found what I was looking for and Lacey Quinn took great care of me. (Original) Excelente como siempre! Encontré lo que buscaba y Lacey Quinn me atendió divinamente.
I must say I've always absolutely loved shopping here. my last visit however was very different that's why I'm giving my review a 3 stars. My salesman Johnny was amazing! however, the ladies sitting in finance were so rude. the younger one even rolled her eyes at Johnny when he wasn't looking. Very unprofessional. I remember when their customer service was remarkable from the sales team to the very end of your purchase. The girls sitting in the back part of the store really need to understand that they should also be excited for the customer! its a big investment for us and we're excited but man their attitude just really has a way to make you want to go elsewhere. thank goodness for the sales guy though!
We were looking for a new couch and Lacey was so helpful! She was able to check us out quickly and help us set up a delivery date so she was so kind and we appreciated the help!
Faiza was great. Thank you for the great service
Faiza was a great help after our online order was cancelled. She made sure to explain the return process and help us get the order placed in store!
This is to review the purchasing experience. The store Advisor Muhammad was helpful, kind, and patient with me. He explained to me the options and on-sale items, and the caveats. He also waited for me while I was side-tracked. Great in-store experience.
Jay was awesome !
Manny was amazing. We visited every furniture store in Orlando and either received horrible service or overbearing, pushy sales associates. Manny was attentive but not pushy, informative without coming across as a used car salesman. He quickly picked up on our needs and wants and focused his efforts on showing us the right mix of product. We hadn't committed to the purchase on our first visit and Manny stayed in contact via text, providing us with his schedule for continued service.Even offering to come in on his day off if it was more convenient for us. Manny even maintained communication after the sale when we had additional questions. Over all, a great experience. I highly recommend checking out this location and definitely ask for Manny.
We came in to buy a mattress and Lacey was amazing! She really helped us understand the different mattress and gave us pillows to try them out. I would definitely come back.
Faiza did an awesome job helping us find the perfect guest bedroom set. She went above and beyond to try and find the best deal the would suit our budget. This is the 2nd time we've purchased furniture from this location and will continue.
(Translated by Google) Natalie was very excellent and very nice (Original) Natalie fue muy excelente y muy linda
I had a very good buying expierience with Ping the salesperson. She took her time and was very patience with us
We had a great experience during the brief time we were in the store. We were in search of a new entertainment center and Michael Gonzalez was very helpful. Prices were fair as well.
Today I walked into this Ashley furniture looking for a bedroom set for my teenage daughter. I was greeted by David who stayed with me the whole time and was patient even when I went back and forth he listened and truly cared about the decision I was making. He knew I wanted good quality and he understood the assignment. I appreciate his honesty and I wish more people were as real and honest as he is. A man who understands the importance of family, a home and supports all military and first responders as well. If anyone is looking for furniture go visit my buddy David at Ashley furniture in Waterford lakes. David has been with this company for more than 10 years. Do yourself a favor and work with someone who has not only experience but knows how to treat a costumer. We can’t wait till our bedroom set arrives!
Great customer service, prices, and products. Ping was awesome!
Wonderful buying experience with Faiza at Ashley. Great quality furniture, great service!
(Translated by Google) Excellent service, very friendly, especially Renata the person who helped us. (Original) Excelente servicio, muy amables, especialmente Renata la persona que nos ayudó.
Lacey Quinn was great! Fast, efficient, and super friendly!
Our salesman was the best. Thank you for your service Demarius!
Lacey Quinn was super helpful and sweet! Thank you.
Lacey was amazing! As soon as we stepped into the store she greeted us and gave us a detailed explanation of what deals the store had going on. She's very detailed and truly cares about helping you find what you're looking for. I highly recommend working with her!
Johnny was so patient and helpful with my mother and ALL of her repeated purchases -he’s one of the reasons she loves purchasing from Ashley
Lacey was amazing! She walked us through the store, asked us what we were looking for, and really listened to us. We actually left to go look at another store and came back specifically because we wanted to work with her!! Hope she is still still here if and when we need to make another purchase!
Mike Gonzalez at the Waterford Lakes store did an awesome job at helping us find what we needed for our living room. He went as far as helping us buy exactly what we needed on the Ashley online store, even if he would not receive a commission. We appreciate his service. If you're at this store, ask for him. Excellent service. Thanks.
I had an absolutely amazing time browsing at Ashley’s furniture! I accompanied a friend looking to furnish her new apartment and Rula was our wonderful saleswoman at the Waterford Lakes store in Orlando😁She was so understanding, a great listener, and overall very kind. She made the experience so fun!
Faiza was very helpful and attentive during my shopping experience! Very pleased with the items we selected and the service she provided.
(Translated by Google) We are really satisfied with the attention provided by Mr. Jay Martínez, my family and I have bought at Ashley even from other cities, but on this occasion it was a pleasant, respectful experience, without waiting, all our questions were kindly answered, we bought everything What we needed at a good price, thanks to the best advice we received from Jay, our furniture, dining room, chairs and the mattress in our room were an excellent purchase. Ask for Jay, I know you can find what you need, you won't regret it. Thank you! 829 N Alafaya Trail, Waterford Lakes Pkwy, Orlando, FL 32828. (Original) Estamos realmente satisfechos con la atención brindada por el Sr. Jay Martínez, mi familia y yo hemos comprado en Ashley incluso de otras ciudades, pero en esta oportunidad fue una experiencia agradable, respetuosa, sin espera, todas nuestras preguntas fueron amablemente contestadas, compramos todo lo que necesitábamos a un buen precio, gracias a la mejor asesoría que recibimos de Jay, nuestros muebles, comedor, sillas y el colchón de nuestra habitación, fueron una excelente compra. Pregunten por Jay se que podrán encontrar lo que necesiten, no se arrepentirán. Gracias! 829 N Alafaya Trail, Waterford Lakes Pkwy, Orlando, FL 32828.
great salesman, very attentive, for your needs, answered all questions with patients, will recommend to anyone
Natalie was very helpful and gave us space to explore the showroom and find what we were looking for. Great customer service! Would come back again. Thank you!
I talked to an associate, Lacey Quinn, and was treated better than I have ever been in any of the usual furniture stores. I was not keen on Ashley, and planned to just look, but I have never been happier with my purchases from Ashley’s. Lacey Quinn is an excellent saleswoman!!
Jay was very attentive and patient throughout our purchase experience. We were at another Ashley and remembered his service so we drove to his store. Highly recommend.
Mike helped us out with a couch and loveseat set! Go see this guy he's the best!!! 10/10
Jay Martinez was awesome. He helped us out and gave us all the details we needed to make our first couch purchase at Ashley's for our new house! Thank you!
Very friendly and patient
Lacey Quinn did a great job helping my mother and I select new furniture!
Lacey Quinn was awesome and very helpful !!!! She spent a lot of time with us and helped us pick out great stuff.
We had a great experience! Manny Castro was amazing. He was delightful and extremely knowledgable on all the furniture items.
Great experience buying a mattress!! Renata is the BEST!!!!
Had a wonderful experience shopping for dining room table and bed set with Jay Martinez. He was very responsive to our needs and let us shop comfortably around the store. He even came in earlier than scheduled to help us buy the furniture and get a great deal. We will definitely come back to Ashley and ask for Jay the next time we want to make a purchase!
Faiza was a great in helping me finish furnishing my bedroom!
Excellent experience from the moment I walked it. Renata was extremely welcoming, professional and knowledgeable.
Rula Belani2 was our sales associate today, at the Orlando Florida Waterford Store location. She went out of her way to make sure we felt at ease and showed us every possible furniture piece that fit within our desired color ,fabric and style. Rula was professional and friendly. She knew the products well and helped us visualize how they would look in our new home. Thank You Rula 😊
Faiza was very welcoming and helpful throughout the whole process. Very informative and even helped me with a deal! I highly recommend going to her for your next purchase! :)
We worked with Faiza and she was able to help us see many options when it came to choosing our new dining table and a Tempurpedic bed. We did not feel rushed; she was very thorough and the goal was to have happy customers and the best deals secured. This location is very big and there are many items on the floor to check out! Drop in for sure!
Omg!! I just made an amazing purchase at Ashley! Ping my sales agent was friendly assertive to my needs and very patient! ❤️❤️ thank you Ping!
Really great experience shopping here! Lacey Quinn was really helpful and made the process super easy and stress free. All of my concerns and questions were addressed.
Faiza helped me finally select the perfect dining room table in just one short visit. I’ve been looking for 18 months. Will be back to get chairs and rug when I can decide 😎
Faiza was wonderful to work with. She was very patient with us and has a good sense of humor.
Needed some accent chairs for a project, Faiza was able to help me out quickly and efficiently to get it in time for the job
Faiza was excellent even after we came back after thinking it over.
Faiza is wonderful great service and she explained everything with great detail. Will definitely come back and do business with her again
Upon arriving the store i was greeted by a young lady who assisted me in finding the sofa sectional i was looking for. While they didn't have one in the store, she ordered one from their warehouse and to be delivered to my home in 3 days. Very helpful young lady,
My experience in this store was amazing, from entrance by getting greet by Jay Martinez, thru all the buying process was a great experience! His knowledge about products and help, let me decide on what I wanted and needed! If anyone wants a great customer service and experience I will recommend him!
Great customer service from Faiza...
Natalie was tremendously helpful and helped us with care and attention. Thank you for being kind and sweet to us Natalie!
Faiza was wonderful to work with.
Faiza was very detail oriented and made things clear.
I love the store and the home furniture here. I have shopped around and bought the items for almost the entire part of my house. The staff has been very cooperative especially Lacey, Advisor. She has been a delight to talk to and has helped me decide what I need the best. Love the experience!!
Faiza was great to work with.
Amazing experience working with Faiza getting the perfect sofa sectional for our living room space.
The saleswoman was so helpful and knew exactly what I was looking for She was very patient with me.
Lacey is an awesome trusted advisor and really knows her stuff! Do yourself a favor and ask for her when you’re looking for furniture, she’ll definitely steer you in the right direction!
Faiza was excellent, she was very detailed and very helpful, me and my wife are very thankful.
Natalie was amazing she helped us find exactly what we were looking for . Will definitely be back to see her for our next purchase .
Manny was very helpful picking out a mattress for us. He showed us the benefits of the different kinds and didn’t try to upsell. He let us decide what was best for my husband and me.
I have changed my previous review from 1* to 5*. I had a horrible time previously trying to get a mattress replaced but they reached out to me today and told me that they would replace the boxspring and I will get it on Tuesday. I am very satisfied with this outcome. I’ve always enjoy doing business with Ashley and plan on it in the future, especially with how they have handled the situation.
Faiza did an amazing job of showing me all of the options in order for me to pick my perfect mattress! Thank you!
Let me start by saying I would give zero stars if it were possible. I have had the worst customer services experiences of my life in Ashely stores and I will never again spend another dime with this company. The sales tactics are ridiculously shady and the associates go back and forth between thinly veiled misdirection and blatant, outright lies. Do NOT ever apply for the Synchrony card through Ashley because you’ll be told later that you have to individually finance each and every item in the store that you would like to buy, while putting your previously purchased items on the back burner to accrue interest even though it was initially marketed as a credit card. You can ignore the fact that your account says you have “available credit”, because you won’t be allowed to use it. You’ll be told by an associate when you get the initial approval that you can use your credit as it becomes available, while they hide the fact that you are required to individually finance everything or face paying incredibly high down payments at well more than fifty percent. If you’re lucky, a sales associate will attempt to ask for an unbelievably high credit line increase on your behalf as a ploy to sell you additional items you don’t need, which will make a hard pull to your credit score that you didn’t ask for. Perhaps instead you’ll come in contact with a sales associate who is well aware that you are attempting to use this “available credit” and let you get through the entire purchase process before informing you that this is an impossibility. Maybe you’ll decide to call customer service (like I did when your living room furniture arrived damaged), assuming that they will help or care. Don’t bother. You’ll just be pushed through a never-ending loop of people claiming they will call you back and never taking the time to respond. This company does not give a furry rat’s behind about keeping your business because they know that once you’ve signed the paperwork, there’s nothing you can do. If you’re like me, then all of this will happen to you and then some. Do yourself a favor and spend your money anywhere else. I’ve had better experiences at the kiosks inside IKEA than Ashley stores. Also a little side note for those reading this: Amazon has all the same items for less money, free shipping and returns, and wonderful customer service. Just a thought.
I had a great experience buying my dining table at Ashley’s Store in Alafaya Trl, the service was great! Emilie was so helpful, she patiently walked me through the whole process and answered all of my many questions. Her knowledge and reassurance made this process so easy. Natalie was also very helpful. I will definitely buy from this store again and will recommend them to my friends and family.
Faiza helped us find our dream couch!!! We looked at around 10 couches and she was so helpful and informative. Thank you Faiza!!!
Went to purchase new furniture today. Lacey Quinn was very helpful and sweet. She was very patient with us and didn't follow us around store and pressure us to purchase anything. The you Lacey
Lacey Quinn greeted us and continued through as our salesperson. She was very friendly, welcoming, not pushy and a pleasure to work with.
Natalie was fantastic
The manager Christian and his team were very knowledgeable,pleasant and wondeful. The store was clean and organized.
Always an amazing experience at the Waterford location! Christian really helped my family out, and the team was really knowledgeable and helpful. This is my favorite Ashley Furniture location, the building is very clean and beautiful.
Ping was an amazing help with assisting my family find a couch and dresser. She was knowledgeable on different colors, configurations and key features on all products we considered. Thank you to her!
Was shopping for new furniture for our first home here, Lacey Quinn was super helpful with helping us make our purchases as quick and easy as possible!
Lacey did an amazing job, patiently walked through options and was extremely helpful. Great attitude and amazing personality! Thanks Lacey!!!
Manny’s courteous, knowledgeable & Professional manner was Outstanding!
Very helpful and accommodating
I had a great shopping and buying experience with Lacey Quinn! Thanks for all of your help and information you showed me in purchasing my mom a mattress! I bought in Orlando, FL 32828
Lacey was awesome and very helpful
Great service by Michael Gonzalez . Helped me find just what i wanted. Would definitely use him again.
Me and my wife came in to Ashley’s to see if we could find a living room set and we were pleased that Lacey Quinn was able to help us find the perfect couch! Thank you so much! We can’t wait till it gets delivered! Update 6/3/24 got a call from Ashley warehouse that half of my sofa is back ordered. This is a day before delivery smh was expecting to have my furniture delivered tomorrow but now it’s pushed to the following week hopefully I guess since I didn’t get advance notice this time, but I am disappointed in Ashley furniture for not knowing what was in stock and what wasn’t
Ping was a great help with picking out the sectional and the bed frames. She was helpful with organizing the payments and even finances
Faiza was great help finding us a couch will definitely be coming back to her for furniture in the future
Lacey spent time to find out all I needed to be fitted for the perfect pillow!! She is very friendly and knowledgeable!! Great job!!
Great experience! Faiza was so helpful at determining what pieces were within my budget and complemented each other nicely. Easy ordering process.
Natalie was great! Very helpful.
Lacey was amazing! She helped me and my hubby get inspired by giving us ideas to furnish our new home. And she also helped us find the perfect pillows for us to sleep better at night with. 😁
Faiza perfect sales person, very knowledgeable. She knew exactly what I wanted. I will recommend to everyone i know. Thank you so much
We had a great experience Jay welcome is in the front door and he help us with all questions. He was patient and informative with all the questions we had. We bought several items from Ashley over the years, by far this was the best customer experience we had. Thank you Jay.
I do not recommend buy at this store I brought at sectional sofa, it was so expensive at that time, they told me that I should buy a guarantee for 5 years, I just bought it for $500 now, one part of my sectional is peeling off, I called for the guarantee and the guarantee company told me that they can't do anything because the material is bad, I just come back to the store explain the situation they said that he would help me and as minimum I'll recive my guarantee money back, I just waited for, after a month I just received $200 in a credit card refund, very disappointed
Jay Martinez was amazing, he helped us on what we was looking for, and explained the process of. Payment and delivery, thank you Jay
Always happy to shop here at Ashley ! See Lacey with the purple hair ,great customer service !!
Service was great!! Mr.David Duba was a great help. I highly recommend him! Very professional and knowledgeable of his furniture.
Faiza was a pleasure to deal with, not pushy or uncomfortable to talk to at all, she is actually willing to listen to what you need and respects your budget/desires.
Faiza was amazing she helped us without being pushy and was able to find us the perfect sectional for our budget
I bought a dinning room and a bed frame set in Ashley Furniture in Melbourne, Florida. Both came damaged, we called customer service which was overseas and he did not fixed anything. I called directly the store and send the pictures. They said the technician will do a review and contact us. 10 days after we are still waiting for it. Do not buy there. It is not worth it.
Lacey was very nice. We’re very happy with the service and the couch we ordered.
Faiza was a real help
Natalie was fast, efficient, no pressure, and took good care of us!
Mike was great!
Natalie was very patient and awesome I will definitely be asking for next time I come in
We always go to Ashley at Alafaya for furniture, and consistently have a wondeful experience. Their sales rep Manny is literally one of the best in the business. That's not even an exaggeration, we go there and ask for him by name every time. He is extremely knowledgable and makes you feel like family.
Employees at this location are friendly and on the job as soon as you walk in. I want to give such a good credit to Ping Jiang who stayed on top of my inquiry and worked with me to price match.
Natalie is the one to go to, she made sure I got the cheapest deal! She is the goat for sure.
My husband and I went to look at furniture for our home because we love Ashley! Manny Castro really went above and beyond to help us pick our beautiful furniture and mattress, and help with all the questions we had. We are so thankful Manny!! Thank you for making us feel like we’ve been friends for a long time. When you go to Ashley, ask for Manny, he really is the sleep expert!
Lacey was wonderfully attentive, and made sure my fiance and I left ordering something we loved. Hope she's being recognized, she was so funny!
Rula was top notch!! So patient with us and always had a smile on her face. If I ever have a furniture need, I would definitely see her again! Thank you.
Faiza was so helpful. She walked us through every step. We couldn’t have asked for a better sales person.
Wonderful customer service. I came looking for a dining set and bar stools. David helped us and he was professional and friendly. He gave us the freedom to look around the showroom, but also gave us guidance and tips. We loved our experience and love the dining set and stools that David helped us order.
(Translated by Google) Excellent treatment Renata treated us excellent (Original) Excelente trato Renata nos trató excelente
Faiza was amazing at helping me find the perfect couch for my home I appreciate all her help and patience she was excellent
Faiza was very helpful and knowledgeable. Will definitely shop with her again.
Faiza Everything was good
Faiza was very helpful in assisting us with finding our new bed set and mattress combination. 60-month financing offer was great benefit as well, and the application was easy. We were able to schedule our requested delivery date and looking forward to our new bed set.
Great experience and great customer service. Mike was great throughout and gave us plenty of information and time to make our decision.
My trusted advisor was Natalie Alvarez. Her assistance with the purchase of a loveseat and area rug. Natalie was patient. She allowed me time to shop and with her expertise I was able to make perfect choices for my home. She allowed me to bring in my ottoman, a plank of tile and a sofa cushion from home. Thank you Ashley Hime Store for allowing us this customer service which assured me my selection's were right for my space.
Had a pleasant experience shopping for a bed. Cannot recommend Johnny Rodriguez enough with his experience and knowledge of the inventory! Will shop here again.
Good experience with Faiza
Lacey Quinn, great service had good time in the store and we will be back. Thank you
Manny assisted, Knowledgeable, completed purchase
Very pleasant experience. Knowledgeable, friendly.
We have visited several stores to look at furniture. Though we really enjoyed feeling out multiple items and trying things, the store sales rep was very chatty. She was definitely over selling things and didn't give us the to browse and discuss things amongst ourselves.
Mike helped my wife and I out find a sofa that would fit our needs. Very pleased.
Great service Fiza
My husband and I came to Ashleys for the first time and we were instantly greeted by Lacey and she was so friendly and very knowledgeable! She helped us from start to finish and we are very happen with her customer service and the company!
Faiza was very helpful and attentive. She explained everything clearly and answered all my questions.
Great Store 10/10…. Faiza is the best
Faiza was great and very patient with me to make sure I found the right furniture for me !
My husband and I bought our dream couch here a year ago and always knew we would come back for the matching ottoman. Mike was awesome, he helped us out today with finding that ottoman and helped make the process seamless!
Mike was awesome. Very friendly and helpful. Would recommend coming by to buy from him
I went into Ashley’s today and was immediately greeted by Ping with a friendly smile. She helped us right away and took me directly to the bedroom set I was looking for. She was very friendly and knowledgeable. Ping helped me make my purchase and made the entire process simple and fast! Thank you so much for all of your help today Ping! In the future I will be returning to Ashley’s!
Ping was exceptional in making us feel welcome and helpful with our needs from the moment we walked in. In addition, she contacted us to follow up and inquired if we needed anything she was readily available to help.
Wanted to purchase sofas online but the app continued to give me issues when trying to checkout. Ended up purchasing over the phone instead however, now the sofas arrived with many manufacturing defects and I can’t receive a refund bc I didn’t purchase online. Very very dissatisfied .
Mike G was a great sale rep. Got me exactly what I wanted. Made everything very easy
Great job by Mike!!
I had a great experience at this store! I was assisted by Faiza! She walked us through the store, showed us various items of our interest! I highly recommend this store!
Kevin Schneider was so helpful! He walked us through the entire process and made amazing recommendations. We will definitely be coming back!
I came 2 weeks ago and David walked me thru everything. Once I closed on the house, Lacey was so kind and helpful! Thank you to your team!
Jay Martinez was absolutely amazing helping us find everything we wanted for our new home. Also offered us a great deal! Im very happy with my experience.
(Translated by Google) In this store I bought a sectional sofa that cost me dearly assuming that they were of very excellent quality. The manager of the store recommended that I buy them with a guarantee that cost me $500 dollars and after 1 year the sofas began to crack and a year later they fall to pieces. I called the supposed insurance company and they did not answer me and I went to the store and Ms. JOANA helped me and told me that the insured is normal that they do not respond and that she would demand that they return my money I waited for about 3 months calling and waiting all their lies and until today the insurance company, in order not to take responsibility, only returned me a minimum amount of money regarding the missing time. MY RECOMMENDATION IS THAT YOU DO NOT BUY FURNITURE HERE, THEY ARE VERY BAD AND MUCH WORSE THE WARRANTIES AND THEIR STAFF LIE TO YOU 🤮 (Original) En esta tienda compre un seccional sofas que me costaron caros suponiendo que eran de muy exelente calidad, el Manager de la tiene me recomendo comprales garantia que me costo $500 dolares y al pasar 1 año los sofas se comesaron a rugarse y un año mas tarde a caerse en pedasos. Llame la supuesta aseguradora y no me respondieron y fui a las tienda y me atendio La Sra. JOANA y me dijo que la asegurado es normal que no respondan y que ella les exigiria que me devobiera mi dinero espere como por 3 meses llamando y esperando todas sus mentiras y asta el dia de hoy la aseguradora para no aserse responsable solo me devolvio una minima cantidad de dinero con respecto al tiempo faltante. MI RECOMENDACION ES QUE NO COMPREN MUEBLES AQUI QUE SON MUY MALOS Y MUCHO PEOR LAS GARANTIAS Y SU PERSONAL TE MIENTEN 🤮
Kevin was really nice and helped find our dream couch!
Great service from Renata! Allowing us to purchase and preplan for our future home ideas
Cheap quality you get what you pay for. Don’t bother getting insurance they only cover stains 😂 ridiculous they are liarrrrs.
Renata was very good. She take care of us. Love it
Great Customer Service
Lacey was helpful with great ideas and planning a vision. She asked if I had photos or samples to show her and immediately put together a room I loved. She made this whole process easy.
Michael & Natalie stayed overtime to help me get a new bed. I really appreciate the time they spent to make sure I got what I wanted.
Faiza! Was amazing and more than helpful. Terrific experience and customer service.
Mike is very helpful and took so much time helping us with purchasing exactly what we wanted. He is so knowledgeable and a pleasure to work with. The manager, Christian is also very helpful and available. Great experience!
Faiza, had a lot of patience with my wife and I. She took her time with us as we were traversing through the aisles before we decided on the living room set that we wanted
Today I came to Ashley's store to complain about the terrible delivery service. After having made the purchase, I immediately requested the delivery date for Saturday 04/13 and received an email where I had to confirm the date. After spending the whole week, the day before the delivery I receive an email saying that a new schedule must be made without explaining why or what the reasons were, not even an apology, it does not seem transparent to me when there was already a date for the delivery. delivery, gentlemen, for your knowledge, time is valuable for everyone, just as your time is worth, mine is worth too. The inconvenience caused is not free and should be compensated to the customer.
(Translated by Google) Lacey Quinn is EXCELLENT!! Their attention and good energy helping us made the entire process very fast and successful! (Original) Lacey Quinn es EXCELENTE!! Su atención y sus buenas energías ayudándonos hicieron todo el proceso muy rápido y exitoso!
Loved the customer service
Faiza is knowledgeable about all the products. She is very patient to help us pick the furniture we need. We are really appreciated with her efforts and excellent service.
Mike aar Ashley helped assist getting our bedroom set. Did a great job, knowledgeable, pleasure to work and highly recommend.
We arrived at the Waterford Lakes store and were greeted by Kevin Schmieder at the entrance. He asked what we were shopping for which was a sectional sofa. Kevin listened attentively, asked the right questions and in short order showed us the couch we eventually purchased. However, he was very thorough and insisted we see the other choices that were on offer. We would definitely recommend that store and particularly Kevin Schmieder to other shoppers.
Mike was very nice and professional. He helped me with my purchased. However, the internet/wifi was not working
Jay was very helpful!
Ashley in Waterford is an excellent place to shop. We shopped around all of the big brands and Ashley by far had the best selection. Renata was our specialist and was very knowledgeable and friendly.
Faiza was amazing and really help me pick my perfect dresser
Faiza was great to work with.
I had a few issues with the sales, but in the end Ashley furniture came through.The delivery technicians were amazing and the girls in the office helped me so much. They went above and beyond to fix things and quickly! Thank you! Christie R
Faiza was fantastic!
Excellent customer service! Lacey was very professional knowledgeable and helpful. I would definitely recommend.
Thanks Lacey!!! She helped us to chose the best option! So kind and generous:)
Tula was fantastic
We came in with expectations or BROWSE for a new sectional and were greeted by Mike G. He was very informative and helpful. He made us feel comfortable. So much, that we were able to PURCHASE a new sectional thanks to him!! Mike, do your thing!! We appreciate you so much!!
Amazing service
Great service by Freyza ☺️
David our Sales Rep was fantastic to work with. We are excited to receive our nee Ashley mattress!
Mike was great and helped me with all the items I needed. Very happy!
I do appreciate the time that Renata took with us. She is very sweet and kind. Because of her; "I do recommend Ashley to purchase your furniture". God bless Renata. We will be back.
Jay gave us great customer service, very knowledgeable and very real giving us honest opinions and made us feel comfortable making the choices for our new house trying out the different sofas until we picked the perfect one, he took the time to have us try out different mattresses and it made us feel excited for our next big purchase, it was truly nice to go into the store and not feel pressured to buy, instead we felt comfortable and excited, we will definitely be back.
Great shopping experience
Kevin was extremely helpful and patient. Very knowledgeable of all pieces we inquired about. Has been working at this specific location for over 20 years and is welcoming and kind!
Lacey was AMAZING. Honestly one of the kindest people I’ve met. Last time I came in I had sort of a bad experience where I felt pressured, but she totally changed my opinion on this store. We went in looking for a chair and she showed us items that we didn’t even know we wanted. I cannot express how kind and knowledgeable she was. Lacey stated that she was newer to this store but you could not tell. She was relatable and very approachable. You could tell she was there to help people, not to squeeze them out of their money. If I ever need anything, I will definitely be looking out for her. I highly recommend her for your future purchases. She is definitely an asset to this company and wish her the best.
We had a great shopping experience here. We were looking for a sleeper sofa and Lacey was very knowledgeable and super helpful. She helped us find the perfect sleeper sofa. We’ll be back!
Dave was an excellent sales associate. Took the time you find me the exact sofa I was looking for. Did not rush me. Greatly appreciated. Right sofa, right price! Thx Dave and Ashley!
Manny was an absolute pleasure to work with. He is a Tempur-Pedic sleep expert and I was beyond impressed with the selection of mattresses.
I had a great experience. Ask for for Johnny, he's very nice, knowledgeable and listened to exactly what I needed.
Natalie was very helpful!
Great Service. World class. Thank you David!
Excellent suggestions and assistance! Thank you, Faiza!
I had a fantastic experience and Lacey was a huge help on the floor.
Mike was very helpful, wasn't pushy, showed us around the store and found stuff for us while we browsed other sections ourselves and overall friendly 👍
Ping and Emilie were very friendly and helpful! I shopped at a few stores before visiting Ashley’s and ping was the best sales rep, respectful, polite and attentive!
Manny was super helpful and provided us with excellent care!
Johnny Rodriguez was super helpful and informative. Gave great recommendations, highly recommend
excellent service from natalie. i loved it.
Faiza was great honest, gave out all the options and helped point me to the right couch
Kevin was so patient with us while I shopped around for the perfect couch for our new rental! I was back and forth with different options and he was very helpful and informative, which made it a lot easier for a picky person like me to decide! Thank you Kevin!
Jay Was awesome , really great experience , excellent service, Thank you .
Purchased a couch and a lamp today. Kevin, the salesman, was fantastic. He addressed all of my needs and concerns and was very helpful in my shopping experience. I would highly recommend ASHLEY and Kevin to future furniture shoppers.
We had a lovely experience at the store. Faiza led us professionally throughout the store. She was attentive, patient, and very pleasant.
Ask for Kevin! Very professional and helpful.
I want to give a very big shoutout to Faiza who was very helpful assisting us on furnishing our first home. Very welcoming and answered all questions and concerns that we had. Thank you Faiza We will be recommending you to family and friends that are local!
Everything great as usual, best place for buying furniture
Our salesperson Johnny Rodriguez (Waterford Lakes store) was very pleasant, professional and very helpful. I really appreciated that he first let us see their furniture on our own, was not on our backs being pushy to sell at all. Very enjoyable experience.
Faiza and Jay helped us find the perfect bedroom set and Mattress and we're quite patient as we left and came back to the store probably 3 or 4 times while we deliberated over the course of 4-5 days. They played out every financing option and permutation based on different specials and sales and made it easy for us to see all of the Financials prior to making a decision. We didn't feel pressured into making a decision and always felt welcomed to shop around prior to finalizing.
Kevin is a great salesmen. He was very attentive in helping us find the exact table & chairs we were looking for.
Faiza was very attentive and took care of me efficiently and with no problem.
Johnny was very helpful through the whole process!
Prices were nice with a large selection varying from everything definitely recommend; I had Faiza she was very pleasant.
Johnny Rodriguez is a great sales person and help me
Such a great experience. My sales associate, Manny, was so helpful and knowledgeable! He did a phenomenal job as a salesperson and heard my requests and showed the best options. I loved the professionalism and energy and would highly recommend this Ashley Furniture. Ask for Manny!!!!!
Ashley furniture was my 4th stop but it should have been my 1st stop. Manny, the sale associate who helped me, helped me narrow down my options for my dream mattress. He was extremely knowledgeable and had an answer to every single one of my questions. And trust me I ask alot of questions. He was patient and kind. I never felt rushed. If you go to Ashley definitely ask for Manny. Im telling you, you wont regret it. He heard all of my needs and wants and by this experience alone I will continue to recommend this ashley furniture.
We went in today for a Mattress and Manny greeted me and my boyfriend at the door hes a great sales person and also a Mattress expert (Loving my Tempur-Pedic).
Austin did an amazing job; he was knowledgeable helpful in helping our family bring an entire home together! He did a phenomenal job.
Manny is amazing! He definitely goes out of his way to assist you with your needed. I would highly recommend!
Ping Jiang was a great help. Very nice and professional
Upon walking in we were greeted by Manny. He asked a few quick questions - assist us with our general question and then ultimately gave us a chance to tour to show room without having to worry about a salesperson constantly down our back. Manny was courteous, knowledgeable, and likable. We had a few questions about leather sectionals and ultimately got a sectional and ottoman for our living room. With delivery scheduled within the week - we are very satisfied with our purchase thus far. Will update review further once product received
Fiaza was very helpful and thoughtful.
Mike was wonderful. Gave us attention but with out pushing so let make us comfortable to do our choice and decision. Thank you
Faiza was a great help, and made the process really fast and easy!
Very good costumer services
Appreciate the attention of Jay Martinez
We had a great experience here. We have moved into our first apartment and they were fundamental in furnishing our home. When you come, definitely ask for Johnny!
Very nice sale person, good attention
Ashley Furniture always has great quality furniture at great prices. Ping Jiang offered great advice on picking out our new bedroom set. Working with Ping was a pleasure.
Jay was my salesman. You guys have a great salesperson and awesome guy. Would refer h to my family and friends.
Jose was great helpful and easy to work with!
Renata did a great help by patiently showing us all the products available and we are happy that we are satisfied with our purchase. Great place to explore furniture and staff is really cool
We had an amazing experience buying our new couch at Ashley thanks to Jay! He helped us with all of our questions, took the time to explaining everything about the product and the process. We are extremely pleased and thankful for Jay and his help! We’ll definitely recommend this store to everyone!
excellent customer service.
Thank you Jay!! your service was very great and informative !
The experience with Johnny was great. He helped me a lot, he was very paciente and guid me through the whole sale. Thank you.
Rula was great and very patient with my family.
Manny was great! Very attentive!! Answered all my questions!! Very up front on prices no surprizes!! Hey was very knowledgeable about the products I purchased. Would definitely recommend him!! Will purchase from him again in the future!!
(Translated by Google) Manny treated me with very good service and helped me with all my questions 👍🏻 (Original) Me atendió Manny con muy buen servicio y me ayudó con todas mis preguntas 👍🏻
So happy we stopped by to look for living room furniture. My mother found all the pieces she needed and more at a great price. Kevin S was fantastic and very knowledgeable! He helped with matching up all items and set up the purchase in a timely manner. Thank you Kevin!
Faiza was excellent at helping me choose the perfect furniture for my new home. I highly recommend.
Ping at Ashley furniture made our shopping trip a pleasant experience. She was very helpful in answering all my questions and helping me find just the right pieces. Stop in and ask for Ping!!
The associate Nicholas was very helpful and knowledgeable in getting my a new dining set. Amazing in and out experience. Can’t wait to get my table delivered!
Faiza was very helpful and knowledgeable!
Renata has been an amazing help to us while looking for our bedding choice she gave us time to look around and gave us time to talk about our decision with no problem. Renata has been a very respectful kind person.
(Translated by Google) Renata was great and very clear about recommendations and prices for what I was looking for, I always come here when I need something for my home! Thank you Renata!! (Original) Renata fue genial y muy clara en cuanto a recomendaciones y precios para lo que yo estaba buscando, siempre vengo aquí cuando necesito algo para mi hogar! Gracias Renata !!
I had a really good experience shopping at Ashley’s. With the help of Fazia I was able to get just what I was looking for. She was extremely helpful and very good to work with. I will be back when I need other things.
Great costumer service from Faiza, help me a lot, 100% recommended
Nice overall. Experience from Emilie and Natalie were awesome.
Fairs has been very helpful and worked with us to find what we are looking for
Rula was extremely helpful and went the extra mile through our transaction.
David is AWESOMEEEE. HE HELPED MORE THAN EXPENTED. Went in for a couch and left w a dinning table as well because he was so atentive. Thanks David
Ping was very patient, understanding and extremely helpful.
Great service by Jay Martinez and Natalie!!
Faiza was very knowledgeable about mattresses and helped us greatly with our purchase. Thank you!
David was the best, very helpful and knowledgeable!
Walked in to potentially replace our couch. Ping was extremely helpful and knowledgeable. Not your typical sales man/lady that’s very pushy. She allowed us to make decisions when we were ready and had great suggestions. She’s the go to person for us. We end up purchasing 3 items we loved. Ask for PING at the Ashley’s Waterfordlake location.
We had an amazing customer service experience with Rula. She was very attentive, knowledgeable, and patient. We purchased a bed today but will definitely coming back to see Rula for our future decor needs.
Ask for Johnny Rodriguez if you want good service. Very knowledgeable and won’t over sell you.
Ask for Johnny for amazing service
JAY was absolutely amazing. I came into the store right before closing the night prior and he was very helpful. Came back today, decided on another piece but made a purchase. Jay is very friendly and knowledgeable. Professional and made me feel at ease. Highly recommend!!
Good 100% jay martinez
Faiza gave us an awesome shopping experience! Highly recommended!
Nicolas was extremely helpful and patient with me while I looked at new furniture. Made the purchase process easy, and explained everything I asked about and more.
Quick and easy, not super pushy, prices seem reasonable for what I’d expect these days.
Rula was so incredibly warm and welcoming, but certainly beyond that, she was so knowledgeable and honest in her feedback. I found the perfect kind bed and mattress and felt so confident in my decision because of her expertise and guidance. 10/10 would recommend working with Rula!
(Translated by Google) Excellent service from Miss Renata, affordable prices and multiple varieties for your home, satisfied (Original) Exelente servicio de la señorita Renata, precios accesibles y múltiples variedades para su hogar, satisfecho
I need to share just how fabulous David Duba was in helping me choose a bedroom suit for my elderly mother!! He pulled up each piece on line, showed me the dimensions and went over the quality of the furniture set!!! A picture is worth a thousand words!!! And on top of that I’d like to send David Duba at the Waterford Ashley store a thousand thank yous! You were a blessing the way you took care of us!!! God Bless you!!!
Fiaza was extremely helpful and extremely knowledgeable in helping us with the purchase of our bedroom furniture. It was a pleasure working with her.
Nicholas is very helpful and direct to the point
Great experience. Faiza was very helpful, finding the correct fit for my needs. She was patient and worked out the details of how my furniture would fit in my home
Ping was very helpful with getting my mom and I a new bed. Definitely recommend asking for her for your furniture needs.
A great experience. Ping was very knowledgeable on everything that we asked and was so nice! I Would definitely recommend coming here
We came back again, but this time we were looking for a new living room furniture. Rula was exceptional, she goes above and beyond and makes sure every question is addressed. She knew exactly what we had in mind and gave us great recommendations that impressed us. Can’t recommend Rula enough!
Faiza was awesome and helped with all of our needs! Will definitely recommend her!
Kevin was very knowledgeable, polite, courteous and personable. It was a very good experience. The store (Alafaya Trail, Orlando) was clean and inviting. I would recommend this store and Kevin to everyone.
Manny was excellent. He answered all the questions I had, was very knowledgeable, and helpful. I highly recommend Ashley's Furniture and Manny.
We just bought two pieces from the Ashley Furniture store at Waterford in Orlando, Florida! Kevin and Sally helped us with our back and forth decisions regarding sectionals and bed frames! They both answered all our questions with the information needed that made us confident in our purchases. We ended up with the Larce 5-piece sectional and the Dolante bed frame. We are so excited with our purchases and wouldn’t have felt this way without the help of both Kevin and Sally!
Faiza helped us with our sofa selection great customer service.
Great service from Manny! Very attentive and helped us find all our backyard patio furniture with fast delivery & installation!! Will be back soon!!
Rula was great. Helpful, and knowledgeable. We will be back
Ping was very friendly annd helpful and let us browse and find what we wanted and made sure all of our wuedtobs were answered.
Rula, was very helpful and made the purchase very simple.
Nicholas was very friendly and helpful. The process was quick and easy.
Kevin at Ashley Furniture was very knowledgeable and patient with my questions and concerns. Kevin is very easy to work with.
Great service and the furniture it’s very good quality. The Sales representative, Renata was the awesome!!’
Ping did a great job helping us in choosing a dining set. Easy process all the way.
Friendly staff and great selection of furniture. Definitely worth considering if you are shopping for furniture.
Jhonny was an amazing employee that helped us find the best solutions for our budget I recommend if you visit this store ask for him and he will help you find you perfect solutions for the perfect price
Faiza was great! Helped us put together pieces from the description of our home. We couldn't picture it but her suggestions helped tremendously. Very sweet as well! Thank you Faiza! Ashley's take care of her! You have a great employee on your hands.
when you shop at Ashley store please look for sale person name JAY MARTINEZ was great experience and super friendly .thank you so much JAY
My family and I have purchased a few different pieces from this specific location and have always had a pleasant experience. Our sales representative Sally, is a true professional that knows how to take care of her customers. She definitely is worth asking for! I would also like to thank Yohanna, on the management team for assisting me when I went in to ask a silly question that could have been found on the original contract. The people at this location know how to allow for a smooth buying experience from start to finish. Every delivery we have scheduled has gone just as smooth as the store experience, so thank you for everything!
I bought a cabinet from here. When assembling it, I realized that a few of the parts were defective and would not fit together. When I contacted customer service they only offered either a 10% discount or they said I could possibly get a bigger refund but only if I could prove that I donated the broken furniture to Goodwill.
We needed to change out our sofa. We went to Ashley in Waterford Lakes. Nicholas was our sale representative. He was such an amazing help. Very knowledgeable too. We went in and wasn’t sure we wanted to pick the sofa. He sold us! We are happy with our purchase! 🙏
Nicolas helped us view a few options until we decided on the right one for us! Very helpfull!!
Christian, the salesperson who helped me was very nice and VERY knowledgeable. He helped me get a mattress and everything that came with it.
Excellent service. The seller Ping was very attentive and kind.
Ping was very welcoming and helpful in the process of buying our bedroom set.
Sally was a huge help on our sofa and chair purchase today. She was so positive and not pushy, which appreciate! She also showed us the mattresses so I told her we’d come back to see her when we are due to buy a new one. ⭐️ ⭐️⭐️⭐️⭐️
Faiza thank you for helping us !! 100% Recommend
Ping jiang, he’s always extremely helpful and listens to her clients. This is the second time we have bought furniture from her and both experiences have been extremely positive.
Kevin was extremely helpful with finding the perfect sofa and love seat for my husband and I. What an asset he is to your company and such a pleasure to work with. Roy and Rhonda Cunningham (2/11/24)
Nicholas Murcia was very helpful.
Very serviceable, courteous and professional.
We received great service from Rula, very happy with our experience.
Faiza was very helpful during the whole visit. I recommend her to everybody. You will enjoy the experience.
I had to get a whole new bedroom set and bed. Kevin S. was extremely helpful and patient with me. Great experiance at a very stressful time. Thanks!
Went in to get a twin bed and mattress. Worked with Sally Sims and she listened to our needs and showed us exactly what we were looking for. We were in and out so quickly it was painless - amazing experience.
I received outstanding service today at Ashley furniture from Kevin S. Kevin provided a variety of options to choose from for my new bed. Will definitely be back!
Great selection of furniture, we found what we needed right away, we were helped by a courteous consultant Pin
Faisal was very helpful and knowledgeable. Wonderful lady
David was excellent! Highly recommend!
Thanks to Kevin at the Waterford Lakes store. He was very knowledgeable and communicative as we purchased our new living room set.
Kevin is an outstanding salesman. Did everything to make things seamless. Had a pretty rough day yet somehow made it alright even after buying 5k in furniture.
Kevin S. Was our salesman today. He was friendly and very knowledgeable about everything we wanted to know. He worked with us and helped us get the very best deal on our purchase. When we go again, and we will, we will definitely seek him out to help us. He is the epitome of what a great sales person should be. A+A+A+ !!!
Rula Belani was the best sales associate! Very kind and patient which made for an easy and great buying experience !!
My sale guy was the best professional sale man I would come to him again
(Translated by Google) Helpful (Original) Servicial
Great customer service at this location. Johny was the best well satisfied with the service. Thank you so much
I want to thank Ms. Ping for her assistance, kindness & competence. Please, make sure her effort gets recognized.
Excellent service.
Faiza was very helpful with helping me purchase my couch and bed.
First shopping at Ashley and I found right away the dining set that fits my home! Nicholas was on top of helping us out and answering our questions.
Jay has been my Rep since 10/22 and he's super professional and gets your orders delivered on time. I got my King bed sets delivered without any issues. Great job! Thank u!
Great experience, Nicolas is the best!!! Will definitely be buying more furniture from him .
Ping is so amazing. She worked with our budget and measurements as they were deciding factors in our decision making on a new sleeper couch.
The customer service was very nice Johnny Rodriguez was the person helping us and he made the process seem so easy and quick everything was very smooth overall, great place to shop at
Johnny Rodriguez was a great help the whole time.He helped me find the furniture I wanted.
Very friendly professional accommodating staff that can satisfy all of your furniture requirements and prices are very competitive.
Excellent support from Rula. Will come back soon to work with her for living room furniture.
Sally was very helpful and wonderful with answering our questions and understanding exactly what we wanted. I’m excited to have the additional pieces to my bedroom set. Thank you Sally! We will be back.
Jay Martinez was so helpful! He helped us find everything we needed and got it delivered in record time.
We came in looking for some furniture, and Sally was able to help us and find a good fit for us both with a mattress and a bedroom set. She was patient and showed us exactly what we wanted for the budget. We had she is an amazing sales person. I would highly recommend her.
Sally helped us without purchase of a bedroom today. She was amazing. I was recommend her a five star.
Sally was super helpful, she was very attentive, courteous & friendly, I was very happy with my purchase
Nicholas was fantastic during our store visit and purchase.
Ping was fantastic!
Nicholas was great, a real people person
(Translated by Google) Super attentive from the beginning and helped a lot in the search I was looking for (Original) Súper atento desde el inicio y le ayudo mucho en la búsqueda que yo estaba buscando
Awesome customer service thanks Nick! Will definitely be coming back.
The Sales Rep Jay Martinez was great! Glad to work with him!
Sally at Waterford lakes is in my opinion helpful, knowledgeable friendly, courteous and most of all professional. 5 stars!!!
Great service from Nicolas! Thank you for all the help
Excellent customer service. He knew exactly what he was talking about when it came to picking out our mattresses and furniture.
Rula and the management team are fantastic! We walked and in and out same day with what we wanted.
Johnny Rodriguez provided an excellent customer service and helped us getting what we needed!
(Translated by Google) Johnny Rodriguez, excellent service! (Original) Johnny Rodriguez, excelente servicio!
Johnny was great
Faiza, was very professional and curtious as well as friendlya
Thank you Renata and Kevin! We were in a hurry and they were really helpful and efficient.
Manny was respectful, knowledgeable, and very helpful, showing me options for my needs.
Purchased twice from Sally in the past 3 years. Always a pleasure to work with her.
Manny was such an amazing salesperson . He went above and beyond to help us find what we wanted and got us great deals!
Faisal was very helpful.
Nicolas, was the sales person who guided me and helped me to purchase my new living room set and out door patio furniture. He was so patient and helpful throughout the whole process. Look for his guidance when you shop at Ashley. Great furniture and quality . Lots of variaty to choose from . Thank you.
Johnny was an awesome person to work with! So patient with my indecisiveness, then I finally found the perfect bed for me!! I will recommend Johnny to friends and family!!!
We visited Ashley’s (waterford lakes location) in search of a mattress. Sally came to the rescue and ensured we left with the best mattress to alleviate my husband’s pack pain. (Not even the mattress we thought we wanted). Thank you so much for your patience! We can’t wait to use our new mattress.
excellent sales service from Renata. We really liked the quality of the furniture and mattresses.
Ping was awesome! Very patient and helpful!
Great service and very helpful. Will be back to get more.
Rula was a great advisor!
Kevin was super helpful and made sure to give us many options to choose from.
Manny. Excellent customer service. Very in tune to what we were looking for. Didn't try to pressure us into a higher sale. Very good eye pairing pieces together. Extremely knowledgeable about the product. I don't normally post reviews but the service was top notch.
Great experience today. Walked in and our sales assoc Rula introduced herself and then gave us our space. Never bugged us until we were ready to buy. It's also a beautiful store.
Great experience. Kevin went out of his way to research pricing and finance options.
Rula was my sales person she helped me to find the best furniture for my home and I will return very soon highly recommended
Kevin was amazing today. Knowledgeable and friendly. Great shopping experience.
Kevin S was incredibly helpful and made this the easiest furniture purchase I’ve had. Highly recommend asking for him when you come in.
We visited the Wayerford Lakes location looking for a mattress and salesrep Sally was very helpful and patient. Thank you so much for making this so easy and stress free!
Excellent service Ping Jiang
(Translated by Google) Excellent service and very attentive Ping. (Original) Excelente servicio y muy atenta Ping.
Thank you so much Renata! What a fantastic and wonderful transaction! Cheryl
Ping, took time to show several different pieces. Excellent consultant. Thanks, Ping
Sally is the best, we tried the mattress and verified it was suitable for us. We are please with what we purchase
Ping showed us the furniture we needed today and was very helpful. She’s knowledgable and polite. Thank you Ping!
Renata is a wonderful saleslady. She made shopping an easy pleasant experience. We love the store. So much lovely furniture!
Bought a beautiful sectional today, great price and great customer service, thank you Ping!
(Translated by Google) Excellent attention. Grateful (Original) Excelente atención. Muy agradecida
Faiza was a great help and helped me pick out furnishings for my whole house. She was patient and ensured everything matched. I would highly recommend working with her.
Kevin was helpful! Good place!!
Rula is great. Ask for her. Good price and comfortable sofa.
Ping was amazing at helping us find exactly what we wanted!
Manny was great! Very helpful in putting together the right pieces for our family room. Thank you Manny!
Sally did an amazing job helping me purchase my new bedroom set that almost perfectly matched the current one I already owned! Was really honest and was absolutely amazing to work with!! Highly recommend!
Faiza was very helpful.
Very friendly and kind, was fast and efficient. 10/10 will go with him again.
Faisal berry helped and kind and passion. Good service
Kevin was very helpful and kind to my son. Helping us pick a new bed and frame for his bedroom. He took the time to show us various options and I didn't feel rushed or pressured. Come see Kevin when visiting.
Went hoping to find nightstands, but the President s sale, coming up, didn't have what it was looking for.
I had an interview there and told I would be called for a second one and never got a called or email. I find this a little unprofessional. I can't say much about the store experience.
Ping was very resourceful and made our couch purchase easy!
Johnny helped us find the furniture we were looking for and we love it. He was very nice and knowledgeable, and much taller in person!
Sally was so amazing and helpful, not pushy at all, and very informative! We will definitely be back to purchase from her again!
Great service not pushy and let you look around! Good pricing and quality furniture, not my first purchase with Ashley’s.
Kevin was absolutely awesome! Super helpful! I needed to check for a specific item and he went above and beyond to help me find this item and anything similar to it. Thank you so much!
Edit: sale was full of lies. We were told we could not have it delivered when we wanted it due to some “summit” for the company. That’s fine. So we Have it scheduled for new date (two weeks after purchase) and we stated we only could do before noon on that day. We were told that would be fine. Now it’s an issue, they refuse to help, only will deliver when we are not available. But lied to get the sale I guess. Stay far away from them. Charge you an arm and a leg for delivery and too bad so sad you do what they say and when it works for them. If I could change it to zero stars I would. Just came in to look around at possible new living room sets. We meet Faiza at the door and she was beyond wonderful. Helpful informative. And we ended up buying a brand new living room set. Can’t wait for it to be delivered.
Thank you Gary and Sally for selling us item off floor!! Much appreciated!!
Ping is the best. I found everything I needed. She also gave good advise to decorate my house. Thanks Ping!
(Translated by Google) Yay Thank you for your excellent attention....thank you very much (Original) Yay Gracias por tu atención exelente ....muchas gracias
Kevin was very helpful, listened to what we asked for and found them.
Faiza exellence service
Kevin was great with making my first couch purchase ever a breeze. I was short on time and he made the purchase quick and easy.
Came in this afternoon looking for a new couch was greeted by Johnny I drove him crazy but he was very patient with me and I found the couch that fit me perfectly
I’m obsessed with my couch and 6ft tall mirror! These pieces really make my place feel like a home. I highly recommend Jesus! Jesus is kind, prompt and very knowledgeable about the products and service this store has to offer- he’s a true specialist at what he does. You need to make Ashley Homestore a stop when decorating your home.
We came to Ashley’s looking to purchase some items for our new home. Manny greeted us immediately and was extremely warm and friendly. He talked with us a minute about what we were looking for, told us where everything was, and let us know he’d be around if we needed anything or had questions. Which of course we did..and he was right there! He was so patient with us while we asked a million questions and juggled our kids. He made great recommendations and helped us match our new dining table and bar stools. He is also a mattress expert so he was able to show us some mattresses and made recommendations for us based on what we were looking for an his expertise. We got a mattress, the protector, and two new pillows in addition to the table, chairs, and barstools. He even took the time to show us how to remove and assemble the table leaf. Such a personable individual with a great personality. Buying a home was stressful, shopping for furniture felt even more so.. but Manny made it such a great experience. Never making us feel pressured to purchase anything but always letting us know our options. We’re so grateful that Manny was there tonight. We already know where we will be coming back to and who we will be asking for when we are ready for more furniture! THANK YOU MANNY!! - The Lomeli Family
Experienced sales person and friendly knowledgeable
Faiza was awesome. Very friendly and helpful.
Kevin S. was a huge help in finding our family large scale artwork. Will definitely be a returning customer thanks to his service, knowledge, and going above and beyond to help us!
Nicolas had perfect customer service and was very patient and we appreciated his service.
One of the best sales experiences I’ve ever had. I came in a few days ago and I was greeted by Rula. I explained to her that I was looking for a recliner, she took the time and explained all the specs and health benefits. She even offered me a 20$ gift card to try out some mattresses, I left picking out a mattress and a recliner lol. I will be back after I close on my home to finalize the purchase! Thank you Rula 👏
Ping at Waterford Lakes store was super helpful without being pushy. Loved working with her!
My sales representative Faiza, at Ashley Furniture Waterford Lakes has been amazing in helping me choose a sofa set. She is attentive, patient and kind. Thank you so much for the wonderful customer service.
Faiza was great and super helpful for our couch person! You must ask for her on your visit to Ashley!
Ping was awesome and so helpful.
Sally was a huge help today. Very knowledgeable and I didn’t feel any pressure at all. I would definitely recommend her and will be back for that mattress.
Ms. Faiza was very welcoming and kind!
My sales associate Kevin was absolutely amazing and a pleasure to work with! I will definitely be back to work with him again for my next furniture purchase!
Ping was great help !! She was super nice and helpful. Really nice people
Faiza was great.
Came in today looking for a dresser. Ping was very helpful and help us pick out the perfect dresser for my daughters room. Check out was easy and fast. Happy with our purchase.
David THANK YOU for your professionalism and attention. You made it so easy and simple. I appreciate your help throughout this journey. Excited 😊
Faiza is an excellent communicator, patient, polite, and knowledgeable of the product she is selling. She is very pleasant and helpful. I will come back to see her next time I’ll buy your furniture.
Amazing experience.
Great customer servise by Nicolas! Thank you
My wife and I went in to search for a Toddler bedroom set and was greeted by Manny. Manny did an amazing job showcasing the bedroom sets and helped us pick out a bedroom set that would suit our little one for years to come. Thank you, Manny!
Ranata gave us an excellent service.
Dave was great.. helpful with the whole transaction. Update- unit was delivered damaged … so now a replacement part order is being entered and once we get we can then call to schedule a technician to come to our place to repair if possible… all because we didn’t pay for premium delivery (extra $40) to have an opportunity to refuse the delivery and get a replacement unit. Even though there is no assembly required… just remove the plastic wrap… rather disappointing.
Kevin Schneider was very helpful, knowledgeable of the different lines of furniture and their options, and not overbearing. He gave us our space to walk around and talk amongst ourselves to make our decision then was very available when we were ready to make our selection.
Big thanks to Johnny! Great customer service. Had a really nice experience at this store.
Sally was awesome got us exactly what we needed with zero hassle.. thank you!
I went in with a bed I pick out online, salesman David help me with the sale. He was very helpful and answer all my questions. He was great and very helpful.
Buying and delivery were fine. Putting together the couch with horribly made instructions was difficult and end product didnt match the one in store. Never will I buy from them again.
David is the best!! He helped with recommendations! I was looking for a cloud sectional and he showed me options. Finally decided on the Sophie couch. David was knowledgeable and went above and beyond! Highly recommend his expertise.
Sally was professional and trustworthy she helps us pick our Living room. I recommend her all the time.
This was the easiest furniture shopping experience I’ve had in a long time. It was fast, got the piece I wanted and Manny was extremely courteous and helpful! Come see Manny!!
Sales lady was very good
(Translated by Google) Excellent service Jay, the very professional seller knows what he is doing, he helps you a lot (Original) Excelente el servicio Jay el vendedor muy profesional sabe lo que hace te ayuda mucho
Came in to shop for a bedroom set for my son. I am leaving the store with the best experience ever thanks to Kevin. He really listened to my concerns and cared more about meeting those concerns than the amount of money. That really sets the difference!
(Translated by Google) Johnny Rodriguez was spectacular!, and helped us with all our questions. | Johnny Rodriguez was amazing. He was very knowledgeable and answered all of our questions. Ask for him!! (Original) ¡Johnny Rodriguez fue espectacular!, y nos ayudó con todas nuestras preguntas. | Johnny Rodriguez was amazing. He was very knowledgeable and answered all of our questions. Ask for him!!
(Translated by Google) Thank you Johnny Rodriguez for your help!! (Original) Gracias Johnny Rodriguez por su ayuda!!
Faisa nice service
My partner and I just purchased a couch and entertainment stand from here. Kevin was the advisor who helped us with all the questions and confusions we had. He was patient and kind, and went out of his way to get us on our way to a furnished living room.
Kevin was very friendly and helpful
We had a wonderful experience at Ashley Furniture, finding everything we needed to make our new home a comfortable haven. Our visits were enjoyable, and during our last one, Renata provided exceptional support and assistance. She was amazing in guiding us through the myriad of options based on our preferences and desires, always offering honest advice to help us make the best choices. Renata's dedication extended beyond the showroom as she kept in touch to review measurements, ensuring a seamless process. We look forward to receiving all our furniture on the committed date by Ashley. Update as of 3/1/2024: Unfortunately, the furniture delivery did not arrive on the committed date. Additionally, we encountered a couple of broken items, and the post-sales service experience was less than satisfactory.
Great experience at Ashley’s Furniture with the assistance of Manny! He was polite, helpful, knowledgeable, and easy to talk to. I highly recommend visiting Manny for all your furniture and bedding needs!
I was greeted at the door by the Advisor name Rula she did such an awesome job helping me make a decision on purchasing a bedroom set with mattress and and box spring. She displayed professionalism and was patient with me while I make my final selections. Whenever I need to purchase furniture I will definitely be reaching out to Rula over at Ashley Furniture store.
David was great and super helpful! He hooked me up with an unbeatable price!
Everything fine and the customer service was great except that our delivery date keep changing and that ruined our moving plans. They should let you know that from the beginning :)
When we came to look for couches for my house we were immediately welcomed by Manny! He was incredibly sweet and helpful. Loved him and his attitude.
Manny was great he helped so much and gave great customer service/ experience. 10/10
We came in not looking to buy anything today and Kevin let us browse without being too involved but was close by with helpful suggestions and information. I highly recommend asking for him at the Waterford Lakes location….Kevin Schmieder. You won’t be disappointed!
Manny was great and very patient with us!! even with us coming in close to closing time and being one of his last customers for the night. He helped us find our new dining room set and we left very comfortable and happy with our choice.
Manny at the Waterford lakes location was great, very helpful and was able to get me the couch I wanted with the finance I needed.
I recently visited Ashleys Furniture Store, and I must say it was a delightful experience. Johnny Rodriguez, the sales associate, went above and beyond to assist us. His knowledge and helpful attitude made the shopping process enjoyable, as he addressed all our queries and ensured we found exactly what we needed. Highly recommend Ashley Furniture Store to anyone looking for great modern furniture.
Kevin was awesome. Showed us a variety of beds for my mom and helped us choose the perfect one.
Today I call Ashley’s and Sarah answered the phone with a happy attitude! She helped me step by step on fixing my recliner without any judgement and even made me laugh! If you want things done ask for Sarah!
Faiza was very helpful in helping us select the furniture for our new 2 bedroom apartment! We really appreciate her so much
Nicolas Murcia is a very professional and professional salesperson. I will recommend him anytime👍
Nicolas was very thorough in his explanation of all of the policies and processes. He took plenty of time to answer any questions I had and ensured he presented me with all of my options.
Rula was very helpful, and she answered all of our questions with a smile
Faiza was very helpful and and knowledgeable. Great customer service.
By far worst experience ever. They are charging for a premium delivery fee just because they have to pick up a defected mattress in exchange for a new one. Even after the inconvenience of having to change the previous mattress, now I need to get a new one and pay for an unreasonable amount on delivery fee to get the new one that hopefully doesn’t have any defects to it.
My sales person RULA was always patient with me. Making sure to answer all my questions and show me options that met my preferences and need.
We were helped out by Johnny Rodriguez. He treated us very well and provided great customer service.
Great products and great service from Kevin S. Definitely ask for him. Kevin went above and beyond to get us a great price on our outdoor furniture.
Kevin was very helpful and informative!
Faiza was helpful and polite and made sure we got all of our needs taken care of!
(Translated by Google) excellent service (Original) excelente servicio
Faiza is a fantastic sales woman. She is so knowledgeable about the products and available finances. She tries to work with you. I am so impressed with her, my husband bought the livingroom set I wanted. Sales people throughout Florida can learn something from her.
Ashley did a fantastic job helping us get a great mattress at a great price. David Duba was exceptional helping us. He listened carefully about what we needed and helped us identify the perfect solution. Ashley also delivered the products to our house and set them up with great care. The experience was great and I can’t say enough about how good Ashley’s is.
Kevin the sales associate was very helpful and knowledgeable. He listened to our concerns and was able to come through. Thanks Kevin.
Very good customer service at this Ashley store!!! Got just what i needed and Albert Manny was the best helped me order the dining set and got delivered in 2 days !!!! Highly Recommed! Will shop there again! Thank you Albert and ashley store!
There is a great selection of interior and exterior furniture here. The employees are very friendly, and the store is gigantic. We will definitely come back when we're ready to buy a big ottoman for our living room, or when we're ready to buy a king bed and bedroom set of furniture — maybe even for a new couch or outdoor furniture.
Kevin Schriever is the best!!! If your gonna buy something get him!!! This man is so knowledgeable, witty, funny, and informal. I mean he knows the products really well and the variety of payment plans! He's great! Ashley furniture give this man a raise!
Faiza was amazing!! 💖 Great customer service. Very friendly and personable. Best prizes in town. Highly recommended.
Johnnie was so helpful very appreciative for his help
Jonny R. was extremely knowledgeable and patient. He’s been here over 15 years. He helped us years ago and we ran into him again and he’s now helping us again. Ashley has great options and great service.
Manny was awesome helped me find the perfect living room in minutes! Thank you!
(Translated by Google) Jonny Rodriguez excellent exit. (Original) Jonny Rodriguez excelente saler.
Jay was awesome he knew his product and and was very helpful and pleasant
Rula was our sales person. She spent with us a good amount of time showing us all the deals and explained each and every difference between the different sets of living rooms. She is wonderful and very friendly and kind and has lots of experience. Thank you so much Rula for all your help.
Manny was excellent! He gave us space and told us about the real wood furniture. After looking at the options in that bedroom set, the choice was easy. We are grateful for his help and the quick transaction, plus the delivery is coming within a week. Amazing!
Our salesman, Kevin. S was fantastic. Took the time to explain details and things we needed and was a pleasant buying experience.
Faiza helped me out. I needed a mattress because for my back pain and she took her time and showed me every option they had and we worked out price points that suit me!
The man that was helping be out today his name is Jay Martinez very sweet guy and told us everything we needed.
Faiza was very pleasant and very eager to help and assist me. She was full of knowledge and very understanding of what I wanted.
I recently had the pleasure of receiving outstanding customer service from Renata. Her knowledge, patience, and willingness to assist made my furniture shopping experience truly enjoyable. She went above and beyond to help me find the perfect pieces for my home.
Rula was great with me. Helped me with everything.
Good thorough salesman. Good selection. Good experience.
Fantastic service I received from the Waterford location. Sarah and Gary were awesome to deal with. Good service doesn’t just happen during the sales process. It happens after the sale when stuff/life happens. Bravo for making me an Ashley customer for life!
Had a great experience once again. We ve been coming back to this store for years now. Jorge Melendez (advisor) was very nice, gave us our space was always there to assist if we had any questions, he helped us get the set up we wanted. (We recommend him) overall we are happy with the experience and very likely to go back.
Sales Person was able to assist us in making the purchases. Worked with us a very knowledgeable salesperson. We paid and now is scheduled for a delivery date.
We have a horrible experience with this store, we bought a mattress and they billed us for the wrong one. We found out after 90 days, due to back pain I had and I told my wife that the mattress was damaged. When the saleswoman invoiced the wrong one, they didn't want to change it because they said 90 days had passed. The confusing thing was that they opened a case for us in December, an inspector came and said they were going to change it. After 2 weeks, January 2024, they did not respond and we called and they told us that the case was closed. We are disappointed and scammed, they blame us when the saleswoman is the one who makes the invoice. It was our mistake to pay without looking at what they billed us. Customer service is horrible at this store.
Jay was great. Very pleasant experience. Will be going here for all of my furnishing needs!
J is always prompt and professional with helping us find the quality and modern design of furniture we are looking for.
Excellent customer service from Renata, who was friendly, helpful, and knowledgeable. 5 stars.
Kevin was a phenomenal help and terrific salesman. Helped me find exactly what I wanted!
My boyfriend and I work for a car dealership. We never have time to come in and shop around so we normally buy online but we used our lunch break in order to test mattresses out for our first mattress purchase ever. Sooooo glad we found this store, and SOOO grateful we had Sally help us! She was so sweet and warm from the moment I first spoke to her, and I kindly let her know we were on a time crunch. Sally was ready and quick to guide me to the choices I had in mind for our budget and for our size limitations! Thanks to her we purchased a beautiful bed frame at a great price and we found a mattress worth investing in! Huge plus it was on sale! She made it happen within our budget and within our schedule restriction as well! Being someone who manages a car dealership this level of customer service is top notch and what all customers should experience. So if you are wanting a smooth, stress free amazing service, ask for Sally and you’ll be sure to end up as happy as I was! Thank you Sally for making our quick purchase worth it!
Great Customer Service!!! Thank you Johnny!!!
Faiza was very helpful. We were able to quickly find a table and sofa
Our sales team Jorge and Gary provided us with awesome customer service, went above and beyond to make sure that we had the right mattress. Would definitely recommend Ashley Furniture for any future furniture purchases.
Great service by Faiza! Faiza was very patient with my husband and I. 3 to 4 hours after looking for an entire bedroom and living room set, we finally purchased with the assistance of Faiza. I highly recommend Ashley's Furniture for your furniture needs! GREAT customer service. I will definitely return to Asley's to furnish my office!!
Excellent service! Faiza was knowledgeable and understood what our wants are.
Just bought my bedroom set from Ashley, Jorge was so helpful. If you are looking for a great salesman trust me and use Jorge.
My sales rep Jorge was amazing! He helped me find the perfect dining room set and it looks stunning in my home. I was on the fence between options but Jorges recommendation was very helpful!
I was in the pursuit of end tables and was met at the entrance by Jorge Menendez. Jorge was personable and made the transaction seamless. The next time I shop in the Waterford store, I will ask for assistance from only Jorge. He is definitely an asset to your organization! I’m really surprised that he is not a store manager.
Absolutely the most shady sales tactics I've ever dealt with. I was purchasing bedroom furniture for a spare room and in no rush at all. At the time the longest interest free financing they had was 12 months and I was told by the sales agent that they do no do the 60 months at all anymore. I questioned her as in ever? She assured me that they got rid of the 60 months and the most that they ever will offer is 1 year. I made the purchase and financed interest free for the one year. Literally a month our 2 later they were doing a Memorial Day sale with what do you know 60 months financing. I made numerous phone calls trying to have the deal changed to the 60 months and none of my phone calls or messages were returned. In the future if I ever purchase furniture from Ashley again it will not be made at the Waterford location. Terrible customer service experience and very unprofessional sales and managers running the place.
Nicolas Showed us what we were looking for. Didn't try to sell us other things was honest and explained the guarantee tous
Faiza was wonderful. Quick and easy.
Great selection and friendly service. No sales pressure! Our sales associate Rula was very helpful in getting our furniture just the way we wanted and provided other options as well. Love the Ashley Furniture at Waterford Lakes.
Faiza at the Waterford Lakes Ashley store was an absolute pleasure to work with! She was extremely knowledgeable and helpful in the search for a new sofa. Thank you for making this process easy and fun, Faiza!
My husband and I were very impressed with the selections available at the showroom in Waterford Lakes. Kevin was extremely helpful in helping us match up different furniture options that were available. The furniture we purchased is even being delivered next week! We definitely recommend working with Kevin at the Waterford Lakes location.
Be aware!!! This store is commiting fraud. They give you a price at the store that supposely includes all the items in the set then you receive an incomplete set. When you make the claim to the store and to corporate they do not take responsability or accountability for their mistakes. They just want you to pay for the items you did not received. Also they do not accept what you bought back. Never again.
Excellent
They had the table I wanted ready for delivery 3 days later.
Salesperson was helpful in finding us what we wanted.
We looked all around for the perfect chair for my dad and ultimately our decision was made because Kevin, the sales rep, was exceptional and helpful. We ended up choosing the chair based on the salesman because he was truly the best we encountered. And in the end we got the perfect chair at the right price!
(Translated by Google) The attention they gave me was very good. (Original) Muy buena la attention que me dieron.
(Translated by Google) Ashley does not cover a warranty for mattres, they wash their hands after 90 days, my contract does not talk about business days, we bought one and received another. be careful (Original) ashley no cubre garantia por mattres se lavan las manos después de 90 días , mi contrato no habla de días hábiles , compramos uno y recibimos otro . tengan cuidado
Lito Delcrz was our salesperson. He was so helpful and knowledgeable. We ordered a couch and I know we are going to love it!
Our salesman Manny Castro was extremely knowledgeable and helpful. Appreciate the assistance.
Excellent customer service, professional and very patience with us from Nicolas, we are very very happy with him.
Updated Review: Everything was great when we purchased the items, and Jay helped us to finalize the order. He was the only one that assisted us after we had to go to the store again because they failed to deliver some items on time and also put the order wrong in the system. We had to go to the store again because when we called, we got an unprofessional response from front desk, and they failed to address our concerns, even after multiple calls. There was a minor issue for the second delivery as well , however thankfully… second time around, we got Maia on the phone. She was incredibly helpful and provided needed information. …. Old 5 star review: Faiza was excellent. She was very patient despite the fact that the store was about to close. She was knowledgable, and she listened to what we were looking for. We were comfortable enough to make a large purchase.
My review is for Kevin Schmieder who works at the Ashley store in Orlando. He provided great customer service!
(Translated by Google) Thanks for the great help Gaby and Jay are very professional. We are pleased to have met a tremendous team. I recommend Ashley store Waterford lakes to all my friends.👍🤩 (Original) Gracias por la gran ayuda Gaby y jay son muy profesionales . Nos complace haber conocido tremendo equipo. Le recomiendo a todos mis amigos Ashley store Waterford lakes .👍🤩
David is the best sales representative and anytime we come to the store to purchase we request his assistance. Thank you David!
We were looking for a new sofa and found exactly what we wanted at Ashley. Employee Manny Castro was wonderful, helping us find the right unit and getting us the best price. A very satisfying experience all around.
Faiza went out of her way to help me find the perfect kitchen table and chairs (and at a steal of a price) even though I walked in not long before closing. The entire experience was stellar! Thank you everyone!!!
Nicklaus was great, he met us when we came in and offered to help us but I told him we wanted to look around, not sure about what we wanted, but he kept coming back about every 10 minutes he would walk by and ask if we were OK and could he help us and I kept telling him we’re still looking and he was extremely helpful when we finally found what we wanted. He came over and took 100% care of us. I would recommend anybody to ask for Nicklas when they come in. I don’t think you could get better service than what he offered us.
Good experience with sales rep Jay Martinez. He was very professional.
We have used this Ashley’s location twice now to purchase our dining and living room set and now our back patio set. And both times have been stressful and easy. They have great furniture selections and are not pushy to make you buy something. Both times we ended up showing up late and both times they stayed open later and didn’t rush us out. I will forever come to this Ashley’s store. All of the sales team are excellent to work with and a big shout out to our girl Ping Jiang for helping us out with our last visit! You’re amazing!
Rula and Jay (Jesus) are awesome!!
Very helpful sales staff. Glad I s shopped here.
Faiza was the best! She was not pushy but very helpful.
Special Thanks to Kevin S.!!!! He greeted our family with such professionalism and didn’t leave our side as he assisted in every way possible!! I really felt he listened to what I was looking for and knew actually what I wanted. His suggestions were all accepted and goes perfectly inside my new home. Thank you Kevin for helping this Veteran on Veterans Day and treating me with such kindness and compassion!!😊
We went to the Alafaya location to buy a dining room set and the salesperson was Peng, who was so awful that we wouldn’t have purchased ANYTHING except that we were really interested in a particular table set we had seen advertised, so we made the drive out to Millenia and had the complete opposite experience and even purchased additional items from salesperson Ky. I don’t understand how one company could employ two such diverse salespeople if they had the same training. NEVER go to the Alafaya location! Peng treats you as if she is doing you a favor by talking to her. Smh.
David was an absolute gem. He made sure we got the best prices available. And that I got exactly what I wanted.
Manny at Ashley Waterford is our go-to for for all furniture for our home. Manny’s customer service is second to none and never disappoints! I highly recommend Manny and Ashley Furniture in Waterford Lakes!
This was the most amazing 👏 morning that rolled into the day. Beautiful customer service. Awesome unbelievable bags filled with amazing gifts and prizes that was above and beyond. The vendors that were in the store 5 stars 🌟. The music kept you moving and engaged. This day just flowed and the atmosphere was great. So glad my daughter signed ❤️ us up and we were in attendance. Thank you Ashley Furniture in Alafaya area Florida.
Had to come to the review to see if they will finally assist me been trying for months to get them change the incorrect warranty they sold me so I can have my claimed approved for the cables to the adjustable base. They can no seem to change it to the correct warranty, say they can refund me the wrong warranty so if they no i'll have no claim no cables and a useless adjustable bed. Every time I call I have to wit 30 minutes to get connected to the store because they don't answer the phone. Months to resolve this, the store tells me contact corporate and corporate tells me it has to be the store. I just want the bed fix if they can't do that then refund the warranty and the base. Im so tired of this run around. I had the head part up for months because I cant bring it down. It's ridiculous at this point. Please make sure you buy the right warranty or just don't go to this store. I bought this in 2019 and I'm sure they're waiting for the 5 YEAR warranty to expire to not help me.
Great customer service!
Kevin is awesome!!! He was so great, there was no way we could've walked out without a wonderful deal! Thank you Kevin!
Rula and Gary were amazing! My husband and I did are research prior to arrival for a bedroom set which was a smooth transaction. Surprisingly we walked out ordering a couch for our living room too! Greatest experience purchasing furniture ever!
I enjoyed your special event this past Saturday. I especially thought that Leona of Cookie Studio took the time out to teach us how to decorate the cookies. All the vendors you had were fabulous. I enjoyed the Flower Cart and Envy Cupcakes. The DJ you had was also great and we felt so comfortable that we walked around your store and saw some things we are play ti buy. Thank you for opening up your store and welcoming us.
(Translated by Google) Very good attention and cordiality from the seller Jay (Original) Muy buena atención y cordialidad por parte del vendedor Jay
Mike Duba was very helpful he showed us lots of ideas so that we could have the perfect window seat for our dog that matched the furniture we were buying. He was very happy to let us match colors and textures. No doubt that we will be a repeat customer.
Great fun event making a floral arrangement and cookie decorating!
Grand re-opening event at Waterford Lakes today is amazing! Free classes to enroll in and fantastic vendors sharing designer coffees, artistic cupcakes and gourmet popcorn- all in the gorgeously displayed furniture showroom! Thank you Ashley.
First timer and it was AMAZING!
For anyone who is looking for furniture, know you can find cool pieces at this store, but the delivery experience was horrendous. We were given a delivery window of 11:30am-3:30pm, and were warned to be there in case the infamous Delivery Team "tried anything wierd." Low and behold we are out of the house at 10:00am and we get an automated call from Ashley saying if we fail to appear in the next 10, count 'em, TEN minutes. Our delivery is going to be rescheduled for a future date and we would be hit with another delivery fee. So we called every number we had available to let them know we were dropping everything and rushing to our home. We were greeted by a Bot, who then sent me to a completely outsourced CS rep, who then put us on a 10 minute hold, just to tell us "The delivery team is at stop 4". Like what the hell does that do to help us in this moment? Absolutely useless, completely unacceptable that we are being penalized for Ashley's poor communication, and false delivery times. So like I said up top, good furniture, but you better open up your personal delivery window from what they give you, to your whole day.
This was an easy and simple experience. Found exactly what I was looking for amongst a wide selection to choose from. My floor sales representative, Faiza was easy to work with and understood all my requirements and wishes.
Fiaza was amazing to work with. She really knows her products and worked with us to get what we needed. No high pressure sales just great advice! Highly recommend!
Kevin S was an amazing sales person. He explained us the differences in mattresses and brands and the benefits of each, he made us try all brands and gave us purchasing options.
Awesome experience with Lito. Very nice person, helped us with all questions and concerns!!! Thank you!!!
Great service, and support very professional and knowledgeable in the area of expertise. Thank you very much. Anyone interested in the orlando store please ask for Manny
Faiza was our sales rep. My wife and I were shopping for a living room set for our first home. We had a wonderful experience. Not only was the buying experience great but the home delivery and set up was also excellent. We will be shopping here again as we continue to furnish our home!
Shopping at Ashley was a very nice experience. Rula’s warm welcome and professionalism was the key for me to buy my beth room furniture. She helped me to choose my furniture according to what I like. I really appreciate her help and I am so happy to choose Ashley furniture.
We had the pleasure of having Jay Martinez as our salesman today. He was amazing and made our shopping experience. Amazing, thank you Jay.
Sally and Gary were the best. They helped us find all the right furniture for each of our rooms. Sally is very knowledgeable and I liked how she did not try to upsell us. She would ask important questions such as layout of the room, color scheme, and which way is the sun coming in. She took the extra step and cared for our needs and made sure we got something that would match and have it’s own theme for each room. I would highly recommend working with Sally! Thank you for all your help!
Faiza did an outstanding job assisting us with our purchase as well as given us design insight on our selection. Thank you…
Faiza assisted me with the purchase of my new couch and I was very satisfied with her service. She was to the point which I liked, accurate with the numbers provided and very personable. Highly recommend working with her if you stop at this store.
Great Service, on time!
Faiza did an awesome job getting my partner Jacob and I the couch of our dreams!
Sally and Ginny where so nice and welcoming helping me with everything I was looking for, thank you very much .
Mr. Kevin Schroeder was an excellent salesman who went over and beyond! He provided me with the BEST options and even mixed and matched pillows. I was extremely pleased with his level of patience and transparency! I’d choose Mr. Kevin Schroeder all over again! Thank You! 🙏
Johnny was very friendly, professional, and hands on with helping me choose a new mattress!! Great personality and I’m looking forward to sleeping better.
Worst furniture worst public relations there ever was if anyone purchases anything from the store can you get back and get your money before it falls apart and they tell you to screw yourself
Wonderful experience and great customer service!!! Jay was so helpful and knew exactly what I was looking for!! Highly recommend him!! Thank you Jay for all your help!!
The worst experience with furniture! We will have to wait over 3 weeks for a leg replacement on our frame that their employees installed improperly! They lied to us, stating the part was ordered, and in fact, they still have not ordered it!
Do not purchase furniture from here! The quality is not what they sell, and when it breaks, they make you wait 30 days for a replacement part.
Hi! Please visit Ashley at Waterford Lakes and ask for Johnny…excellent and friendly service. He will look what you need!
Ping and Gary thank you for getting us into the bed and mattress dreams are made of great team at Ashley’s in Waterford Lakes
(Translated by Google) Good variety of furniture with payment options. Jay the best!!!! (Original) Buena variedad de muebles con opciones de pago. Jay el mejor !!!!
Kevin was great helping my parents with their furniture. He was helpful, clear and not pushy at all. We really appreciated his help!
Jay Martinez was great
Great experience at this store. Jay provided an excellent customer experience.
Great experience! She was so helpful and patiently answered all my questions
Rula was amazing. Very attentive to details and spent a decent amount of time to help us get what fits best in our new house!! She’s a gem!
Kevin Schmieder was the person who worked with us. Very nice and did not pressure us in any way. Good experience. Will go back.
My experience at Ashley Furniture was amazing. Ping help me obtain my sofa bed! Thank you Ping your for your good customer services.
Ping is an incredible associate who met my husband and my needs. She isn’t pushy, let’s us look at our leisure, offers necessary advice, and is confident in what she is doing, My husband and I are decorating a new home, and Ping has assisted us in this endeavor. Hands down one of the best associates at Ashley! Thank you Ping‼️
I want to thank George Kevin for helping on 9/4/2023 I bought a bunch of furnitures that will be delivered. He takes his time in helping people and always with a smile. Those are the kind of people we need! He help me put one item from the store inside my cousin car a Large Tv Stand. This is not the first time I had George Kevin help me, we also bought furniture in 10/09/2021 and he help us also. If anyone goes to Ashley ask for Kevin he does help you, pays attention on what you like, he checks for you, he makes sure you leave there satisfy. Thanks Ernesto Cordero.
What an outstanding experience we had in Ashley and this particular location. From all the phenomenal selections to our outstanding salesman Kevin. Kevin went above and beyond to help make our decision easier. We would highly recommend Ashley for your furniture shopping.
Very good sale person Sally was very helpful. She just introduced herself and let us look around then we call her.
I had one of the best shopping experiences with David, he is now my preferred sales rep. All my friends and family will be asking for him. I will not shop on days he's not at work
Nicholas was very great and help. He helped us pick out our furniture and I 100% recommend asking for him when you come to Ashley’s. Thank you Nicholas.
Ping was great! She made everything simple with no hassle. She’s very knowledgeable n helpful.
Manny was the best sales person to work with. Super knowledgeable
I was looking for a loveseat and chair for a small room. Sally gave me plenty of time to explore the store without pressuring me, but she was very helpful whilebI was trying to coordinate an accent chair with a loveseat.
I am very satisfied with Ashley Furniture. I purchased my dinning room, living room and bedroom set there and they are beautiful and great quality. Ping Jiang is amazing, she is professional, efficient and go above and beyond to make sure we are happy. Thank you so much Ping for all you help. 😊
Faiza did a great job answering all my questions and assisting me through the purchase process! Our new couch was delivered quickly and we are thrilled. Highly recommend visiting Ashley's next time you're looking for some new furniture.
I had an outstanding experience with Renata at Ashley . She was very knowledgeable about the products, which was incredibly helpful in making my purchasing decisions. Her friendly and approachable demeanor created a comfortable shopping environment, and I loved the store new look. Renata went above and beyond to assist me throughout the process. I highly recommend her for anyone seeking exceptional service when shopping for furniture.
My experience was wonderful thanks to Nicolas Murcia. A real pleasure to work with
Jay Martinez we great to work with.
(Translated by Google) We had a great experience, Nicolás gave us great service and was very kind and patient. Thank you. (Original) Tuvimos una gran experiencia, Nicolás nos brindo un gran servicio y fue muy amable y pasciente. Gracias.
The staff are great. They are not pushy in selling furniture. We look for David and he took care of me and my daughter in purchasing sofa beds. The prices are reasonable.
Excellent customer service from our Sales Rep Nic Murcia. Got a great deal on a new dining table!
David was a huge help and an excellent sales person! Definitely made buying easy and fun!
Manny was exceptional in helping me and my family in allocating a great package for newly home owners in the state of Florida! Thank you so much Manny! See you soon when I bring my in-laws.
Upon walking in my husband and I were greeted by Manny, wow amazing customer service! He's has a lot of patience and answered all of our questions. He walked us through every single step and explained everything thoroughly! Definitely recommend this store to anyone looking to purchase furniture and ask for Manny he is by far the best sales person!
Me and my husband went to store to buy furniture for our new house. Manny explained us everything, went out of his way to show us a lot of options specially with the mattresses, he was very knowledgeable and friendly. An exceptional customer service!!
Ping did a great job of asking questions to understand what we needed and then showed us options.
Great service ! They helped me narrow down what I was really looking for. Sales reps are very engaging and helpful and really took their time to show me around! I highly recommend this location.
Very personable. Knew exactly what we were looking for. Great service.
Great service and customer service! Excellent sales experience. Ping Jiang was excellent and answered all my questions.
Our sale Rep Ping was very helpfull. She was very patient and understanding. She help us figure out the financing of the furniture. Ping is a very sweet and awesome costumer. Thank you Ping we love our sofas
Jay was wonderful and we love our new furniture
I had a great experience here. I was able to find what I needed and had plenty of help. Thanks to the salesman, his name was Manny. I believe he gave me great customer service. Will be going here again!!
Timothy was a great help. He help me pick the right couch for my new home loves it
Manny was very professional and made us feel comfortable when buying some furniture. Definitely went above and beyond.
Manny was awesome. So knowledgeable and really listened to what we needed, didn't push in other directions. Great deals. Thanks for everything.
Since open the door, Faiza proved us excellent service and was the key for our promp decistion to buy my new bed.
Wonderful store a lot of options to choose from. Excellent customer service from manny, definitely coming back to him again.
great service by manny. Always best product for your money.
Loved the store and the customer service. My salesman Manny was very knowledgeable and helpful. He made sure that I was happy with my purchase and never tried to rush me. I would absolutely go back to the store and buy more furniture from him. 5 stars
Manny is the man! He helped me get everything i needed. He knows everything there is to know about the furniture and mattresses. He took great care of me and my wife.
Went to Ashley’s with my husband not quite sure of what we wanted. Our sales rep Manny went above and beyond to help, dealt with my many questions and concerns. He made the process so easy. Absolutely loved our experience with him
guys!!! if you going in to this store you have to ask for manny, the most wonderful sales person in the store very knowledgeable of his stuff and also always willing to help...
I went into Ashley’s to simply look, as a first time home owner furniture is one of the hardest things to purchase. Manny Castro was by far the best sales person me and my wife ever dealt with. He helped us literally from beginning to end. From finding the right mattress, the right combos, the right bed, everything. He exceeded our expectation. Ashley furniture is lucky to have him there. I highly recommend Ashley’s and I highly recommend you ask for Manny Castro when you go.
(Translated by Google) Manny's attention was very good. A real professional (Original) Las atenciones de manny fueron muy buenas. Todo un profesional
Manny was great help.. Thank you for your customer service..
As soon as I enter this store Manny Castro attend me very well and polite amazing customer service I wanted a specific style of furniture and Manny helped me right away very satisfied with my purchased very recommended
Thank you Manny for helping us find the best furniture to match in the house. Without a doubt, you are the best in sales. Manny the best seller!
Manny was great! Answered all my questions and helped me furnish my whole apartment! Great service, highly recommend!
I have to say the store is beautiful but the services is even better my salesman manny was outstanding very charismatic guy excellent customer service a true professional I definitely will be recommending this store to my family and friends.. manny thank you once again for your magnificent customer service
I had an amazing experience shopping at ASHLEY, I never thought I’d even walk into one of them but let me tell you, when we met Manny at the Waterford Lakes store he made it such an easy process to buy without putting any pressure or being pushy, I highly recommend Ashley and if your visiting the Waterford Lakes store definitely ask for Manny and you’ll thank me later.
Manny is a very kind young man. As a salesman is excellent. His customer service is amazing I couldn't ask for more. Ashley Furniture with Manny yes sir anytime
Wow what an experience our sales rep Manny went above and beyond to help us furnish our beautiful home. He had so much patience for us. Such a people's person easy to talk to. Guided and educated us as the sleep expert he is. Who knew there was so much to a mattress lol. He had the answers to allll our questions. Couldn't be more happy would def recommend. Go in and ask for Manny you won't regret it!!!
My husband and I were given excellent assistance by Renata and Ping! We found the perfect pieces for our new home at such great prices! The entire experience was pleasant and so easy! Thank you both so much for helping to make our first house a home 🤗
Purchased the wrong bench 3 weeks ago, called store and was told corporate would contact me within 72 hours, did this twice, nothing. Finally after 15 days I went into the store and Gary the store manager took care of this problem in under 30 minutes.
Faiza was wonderful! She lead us around to many wonderful entertainment centers and helped us choose our colors! This experience was very pleasant.
Always has great service and furniture!
came on time and was easy to purchase. 1 of the tables was chipped and we had to refuse it, but we have not heard from ashley about the new replacement delivery. Good except for the replacement follow up.
I recently purchased a dining server I had viewed months earlier at a different Ashley store. I went to the Waterford Lakes location to actually buy it because it was closer to my new home. I'm so happy I did because Tim, my salesman was a pleasure to deal with. He was friendly, courteous, professional and answered all my questions/concerns. I highly recommend this store and Tim.
Out of all furniture places, Ashley always has the best customer service. Kevin is great and made our experience stress free. Thank you Kevin!
Great customer service from Sally. She is so sweet and helpful!!
The store has so many beautiful quality furniture. The sales lady was very knowledgeable and answered all my questions. The store is very clean and taken care. It's a very good place to buy great furniture. The prices are worth it.
I was very disappointed as it seemed to cater to one color scheme with no earth tone colored furniture. We bought a dining set a few years back, and they said if we ever needed to add chairs to come back. We did last week, and the now can not. 😕 Also, when we were leaving, the greeter at the door said goodbye to the couple of white persuasion, but when we left, she chose to look into her phone, and I sternly had to tell her to have a nice night too which made her then look up and say goodbye. They've lost our business.
I came here unsure and not expecting I would purchase anything and Mike went above and beyond for me regardless! He made sure I was educated and gave me lots of valuable, much needed insight. I left here feeling very secure knowing I got just what I needed at the best possible price!! I have never had such a good stress-free customer service experience and I will be back soon and often.
The people in the store are nice, but misleading so please don't buy from Ashley. I recently bought a whole bedroom set and a table for the living room. The quality of the all the pieces is horrible (has a lot of imperfections and is un-even). A technician came over and he said there was nothing that could be done on that matter because it simply comes made like that from the factory. I spent over 1k just on the bedroom pieces.... 100% do not recomend and I will never be purchasing from this store again.
Mike was awesome, very professional, very thural and very customer oriented.
Mike G at Ashley Waterford Lakes did a wonderful job helping my mother with her furniture purchase today. He was very patient, courteous, and knowledgeable. Great experience at Ashley’s today, will definitely be back for future furniture purchases.
Our agent was very friendly.. not pushy at all.. she gave us a great discount. We were verry happy with our choice.Satisfied customers!!!
Experience was great from the sales person to the delivery and setup 😊
I came looking for a mattress and the selection they have is very nice. People treat you nicely and no pressure to buy anything which is good. Jay Martinez was the associate helping me and he was awesome, I would recommend asking for him. He got me a very good deal.
Sales person was very friendly and professional during my shopping experience.
Friendly service and great price compared to other furniture stores.
(Translated by Google) Excellent service, my furniture broke and the help obtained was very fast, very friendly from the person who sold me the furniture to the technician who came to fix it. Would I still shop at Ashely? for sure yes!!! Excellent service, my furniture broke and the help obtained was very fast, very friendly from the person who sold me the furniture to the technician who came to fix it. Would I still shop at Ashely? for sure yes (Original) Excelente servicio, mis muebles se rompieron y la ayuda obtenida fue muy rápida, muy amable desde la persona que me vendió los muebles hasta el técnico que vino a arreglarlos. ¿Seguiría comprando en Ashely? seguro que si!!! Excellent service, my furniture broke and the help obtained was very fast, very friendly from the person who sold me the furniture to the technician who came to fix it. Would I still shop at Ashely? for sure yes
Cheap furniture. Our table literally delaminated within months, and they brushed it off as normal wear and tear. Our couch we purchased was dirty in months. Purchased the extended warranty and I’m still waiting on the team to reply back to my email since Jan of this year (2023). Unexceptional.
Wonderful staff showed me what I was looking for no time wasted.
Staff was very helpful and knowledgeable
Nice design, good service and reasonable price.
(Translated by Google) Excellent services👍👍👍 (Original) Excelente servicios👍👍👍
2 bad experiences at this store. Bought a couch and of course they were quick to talk us into the stain protection plan. But when we tried to use the plan they brushed us off with a 1-800 number. Several calls and they never returned our call. Also purchased a dinner table and after a few months the varnish peeled from the top surface. Very low quality furniture. The quality is not commensurate with the price.
NEVER EVER DO BUSINESS WITH ASHLEY FURNITURE !!!!!!!! SPENT $4,000 for my daughters bedroom set. it was delivered on June 2 and not all of the parts for the bed arrived. The footboard was also delivered damaged. My wife spent the entire month of June contacting Ashley's: 24 phone calls to an unresponsive Customer Service Department. 5 visits to my daughter's place by installers and technicians but more mistakes were made or they were unable to fixed their own errors. One Technician was even rude about why my daughter did not provide the proper tools. NOBODY was customer friendly. NOBODY was going to help us. This seemed like a lost cause. Sales Staff, Customer Service, Installers, and Technicians all abandoned us. We had no choice but to dispute the charge on my CC and that got some degree of attention. The Bedroom was finally installed correctly on July 1st. The fact I challenged the charge caused Ashley to cease any form of apology or compensation for their lack of efforts on this matter. If I wanted to get any compensation I would have to contact their corporate offices. Now that this nightmare/debacle is over the ONLY satisfaction I can have is to convince anyone out there to AVOID Ashley Furniture......NEVER ENTER THIS STORE OR YOU WILL HAVE AN UNHAPPY SALES EXPERIENCE.
I had an excellent experience purchasing furniture for my living room at Ashley Furniture Store, thanks to Michael Pérez. His exceptional service and support made a significant difference. Michael's expertise, attentiveness, and dedication to customer satisfaction were truly commendable. I highly recommend seeking his assistance for a personalized and exceptional shopping experience. Thank you, Michael Pérez, for making my furniture purchase outstanding!
Fast and courteous service,
My wife and I went to a few furniture stores today looking for a new couch for our house. We lost everything in a house fire and really needed a couch asap to have somewhere to sit in our new house. I was less than thrilled about the service we received from the first 2 stores we went to and then we walked into Ashley’s. As soon as we walked into the store, we were greeted by a salesman named Mike Lopez. I could immediately tell by the tone in his voice he really wanted to help us. He spent every bit of an hour going from couch to couch until we finally found the set we wanted. After we found the couch, we told him the reason we were getting new furniture and the compassion he showed us was amazing. He truly cared about our situation and spent a lot of his time just talking to us. He is a great salesman and an even better person. If you ever need new furniture, I strongly recommend you looking him up.
Horrible experience. Damaged home from delivery, damaged furniture, poor quality, poor service. All around would never shop at Ashley’s again and would encourage everyone to steer clear. We have been trying to get issues resolved for 8 months now, and they lie and fail to follow through. I wouldn’t trust the sales people either. They don’t deserve the commission they are receiving from these sales.
We bought a bedroom set from Delores and it was the best experience buying furniture we have ever had. She was helpful and knowledgeable and worked with us on what we needed. Will definitely come back
Attention was on point. Kevin Schmieder greeted us with a smile from the moment we came in. He made sure he guided my wife in a direction were my pocket wouldn’t break and she came out happy with our bedroom set. Come in and ask for Kevin for a 5 star service.
Ashley online completed failed on the delivery. I needed everything on a day or even past a certain date. They delivered things to my door while I was out of town. It all got wet in the rain. Then the other half they kept doble charging my card which then was rejected and they canceled the deliver. This has happened now 3 times. I will never deal with Ashley online again.
Dennis was very helpful and generous. We love the service and the furniture is beautiful.
Wonderful sectional Couch and Excellent Service from Dolores I recently purchased a sectional couch from Ashley Furniture, and I must say it has been an excellent addition to our living room. From the moment we walked into the store, Dolores, our representative, provided us with exceptional service. Dolores was patient and took the time to understand our preferences, showing us various options that aligned with our tastes. While browsing through the showroom, she introduced us to a sectional that wasn't initially on our list. She referred to it as the "Teddy bear couch," and it turned out to be a perfect fit for our home. The comfort and quality of this sectional couch exceeded our expectations. The plush cushions and soft upholstery create an incredibly cozy and inviting seating experience. It's the kind of couch you can sink into after a long day and instantly feel at ease. What truly made our experience special was Dolores' knowledge and enthusiasm. She provided us with all the necessary information about the sectional, including its features and durability. Her expertise and attention to detail ensured that we made an informed decision. Overall, I highly recommend both the sectional couch from Ashley Furniture and Dolores as a representative. The "Teddy bear couch" has brought a new level of comfort and style to our home, and Dolores' assistance made the entire purchasing process enjoyable. Thank you, Dolores, for your patience and for helping us find the perfect couch! Looking forward to it being delivered
Kevin greeted us at the door, he gave us some pointers. As we made our way around the store he made sure to check on us. When it came to deciding on the couch he was very helpful
Nice products lots of choices. The most annoying part of the shopping experience was that the store is currently under renovation. It was difficult to get to everything and the continuous beeping from the equipment was obnoxious. But hopefully that won't take long and we will be back for more furniture 😉
Friendly and knowledgeable staff!
The person talked with us it's very professional, Manny
Good customer service.
(Translated by Google) Very satisfied with the sellers (Original) Muy satisfechos con los vendedores
Visit Alafaya store to buy a new living room set. Johnny is so helpful as always! Thanks
(Translated by Google) Mike is excellent customer service very gentle and friendly (Original) Mike es excelente servicio al cliente muy gentil y amable
Manny assisted me with every single item I purchased with great knowledge! I was so confident with everything I chose with his guidance! All the questions I had, he provided precise and guaranteed answers to! Every time I added an item to the cart, he reviewed the list multiple times to reassure me that all the items were correct. I will recommend any friends and/or family to Manny! They will not be disappointed!
I could be any happier . Delores at alafay store was so helpful this is our second time in here in one month . Delores is friendly great customer service. Thank you for your help. Better then roomstogo not very helpful . Go Ashley . Big thanks to Delores .
Salesman was very nice and friendly, very good service.
Manny was very helpful and took a lot of time with us.
Kevin did a great job!
Great team, great deals and help that went above and beyond! Thanks team!
If you are looking for a mattress stop in and talk to Mike, this guy is awesome. He was extremely knowledgeable, not pushy for sales and just down right a nice person to talk to. Mike helped us pick out mattresses for our kids and we couldn’t be happier with the service and our purchase. Thank you Mikeee! I asked to take a picture of him and post it so when someone reads my review, they know who to look for!
Michael was great help and very friendly. He was very attentive to what i was looking for.. We are very excited for our new bedroom set.
Sally was very helpful and informative
Good service
The experience met my expectations.
The deal was excellent, the seller very friendly and very good discounts.
We happened to go during their spring sale event and they had free cupcakes, juice, and succulents! DOLORES was very helpful and explained everything clearly and was not high pressure like some salespeople can be! We would definitely buy from Ashley Furniture and Dolores again in the future!
I dealt with a great sales person David Duba who went above and beyond to help me. After my purchase the 1st and a 2nd delivery yield damaged items. After waiting for a call, I contacted the store to find out a delivery date was scheduled without notification. After trying to reschedule the delivery, I was told the item was on back order. This is a very poor business model and poor quality control. Furthermore, the lady on the phone basically told me, I was going to be charged for a delivery fee and I don't even have the furniture. The order was canceled. Be aware of this furniture store.
Salesman Tim was great!
Purchased a few items here a few weeks ago. Jay our sales person is awesome Pamela needs work
The best place to buy furniture!!
Got 2 new chairs to match a set we had already bought at a liquidator store. Found the exact same chairs for a great price because they were being discontinued.
Deloris always does a great job.
Doloras was excellent, great customer service and very knowledgeable
Very professional and helpful.
Faiza Was amazing really worked with us listened to the things we said we liked and disliked and found something me and my husband loved can’t wait to see it in our new apartment we will definitely be back to finish the rest of our new home
Mike was very helpful and explained all the details to us. We were able to find what we wanted pretty quickly.
The place was beautiful and Jay was very Informative and helpful on making a decision! Thanks
Rula, our sales person has been incredible so far, she assisted us in all our purchases and we will definitely come back for more.
Great furniture at really great prices..knowledgeable and courteous staff at all levels.
From the time I walked in Jay provided great service to me and my mom. He was very attentive.
This situation has been going on since September, 2022. The furniture shipped has had damage since the original delivery! The delivery drivers and customer service was notified on the original delivery date. We even went into the store to try to take care of the issue and they said we had to contact customer by phone, which is horrible customer service. The first time the tech came to fix the issue, we stated to him that we weren't satisfied with the repairs. Also he didn't fix some areas! He took pictures of everything, wrote how we felt about the repairs and the things that weren't fixed! The customer service department was notified several times about everything and they had me send pictures so many times I can't keep track. They said they would send another tech. When the new tech came out he said he couldn't fix it any better and that he couldn't fix anything else because it wasn't on his work order. We let him know we weren't satisfied with that. We have sent pictures so many times to your customer service, your first tech said he took pictures and wrote about us not being satisfied, unless he lied to us! We have been trying to fix this issues since the original delivery. This is our second purchase with Ashley Furniture and both times the furniture came damaged and nothing has been done to take care of the situations. When you purchase something new you expect it to be new not damaged or floor models! I have purchase from many other companies and they take care of the issues, they don't tell the customer just to deal with it or make the customer feel that way! Also when we were sold the mattress we were told we had 90 days to try it out if we didn't like it we could exchange it, but was never told we had to get something equal or more expensive! Original we didn't want to purchase the mattress because it had 10 year warranty same as other mattresses, but 4 times the price and the sales person new this, because we told them that. Nobody in your sales team told us this, if not I wouldn't even bother buying this extremely over priced mattress. This is absolutely obsurd. I have purchase furniture from your competitors and never had these issues! Lastly I have never received the mirror that goes with the bedroom set and we are still being charged for it This needs to be taken care of. This has been the worst customer service experience I ever had! As the situation stands I will never recommend anybody to buy Ashley Furniture.
Very good attention and information at the store.
Kevin your sales man was amazing!!!! No pressure, very kind and knowledgeable!!!!
Can’t wait to get me the new couch bed
Lito was very helpful and made this an easy process. Looked at every furniture store in Orlando for an affordable kitchen table. Finally found it at my last stop!
Delores was a fantastic sales representative; no pressure and incredibly friendly. Prices are reasonable. And it seems like Ashley is making a concerted effort to stop giving China our business.
Lito is amazing!!
Run for your life!!! This furniture store is a complete scam. They will sell you defective and dangerous furniture and then not follow through with the warranty they give you. I bought the extended warranty and they threatened to not cover the defective furniture they sold me. Believe me when I tell you that any other furniture store is a better option. There is a rooms 2 go just down the road. GO THERE TRUST ME!!!
I have make a purchase today at Ashley Waterford Lakes and Jay Martinez was just great. He’s definitely a excellent seller. People person, kind, he cares about his clients… I had a great experience there.
Great sales people & affordable prices.
Jay was great. Took time, went over different options and I had no idea what I wanted. He helped me figure out just what I needed. Shipping in 3 days. So far a very happy customer
Sally in Waterford was amazing. Extremely helpful and made our shopping experience great.
Was amazing, Jesus Martinez (jay) was amazing. He did it all and helped out alot with options and was very friendly and smiling all the time..
good furniture showroom
NEVER again will I purchase another thing from Ashley furniture. I purchased a new bedroom set with new box spring and mattress for our guest bedroom. When it arrived I noticed the mattress came rolled up. When the guy opened it, the mattress didn’t lay flat but he told me it would take a couple of hours to fix itself. Well the mattress didn’t fix its self so Ashley sent a technician out who found that the mattress was sunk by 3 inches at the top and bottom. The technician told me that he put in a request for a replacement and that if the replacement did the same thing, I was to receive credit from the defective mattress towards the purchase of a different one. Well the replacement mattress has done the same thing and it has been a nightmare to get them to replace it. I have spoke to so many CS representatives who are completely clueless, numerous emails, tech appointments who don’t show up. Ashley customer service is an absolute joke. They are not honoring their own warranty policies or maybe they do when they feel like getting back to you?? Do yourself a favor and DO NOT buy from Ashley. I have included pictures of my replacement mattress which is also defective.
My mother & I strolled into Ashley to just “window shop” and left with a new sectional and dining room set! Adrian B. was spot on with his recommendations & advice. He listened to what we were looking for, showed us options that fit those parameters, then allowed us to venture through the store and browse on our own time for a bit. He was quick to provide estimates & not once pressured us into a decision. Adrian’s demeanor was exactly what we needed. We laughed & thoroughly enjoyed our time in the store. Definitely recommend his services and will be back for more purchases in the future. An added bonus is our new furniture arrives in a week! Can’t beat that! Thank you Adrian for a great experience!
Friendly, not pushy, salesman knew everything about there products, answered all my questions! Very pleased!
Delores C. made it so easy to find dining chairs and an ottoman that would work for us! She was very helpful and very responsive.
I purchased a new king-size bedroom set and dining table from Ashley's furniture the Waterford store location in orlando. I ordered my furniture on 11/26/22 and it arrived with a damaged storage footboard on 12/7/22 I immediately contacted them to get the item replaced but that's when the hassle began. First call was made the same night they said we need pictures I said fine I sent them then no response 2nd time I called they said they will escalate this situation then no response or email everytime I spoke with someone they said someone will contact you 24-48 hrs seems like a normal customer service script answer. The third time I called because I didn't get no help after 10 days that's when I get another representative tell me we can send someone out to repair your shattered footboard delivery I was in shock with this response because I did not agree to receive damaged items for repair I purchased new. I seem to be getting no where with this situation and I don't know how to go about it anymore. I finally spoke to another rep who at least sent me an email of the situation on 12/22/22 but still no manager or customer service representative was able to help me it felt like after your purchase they don't deal with any problems you have with delivery another thing was they only sent one delivery driver struggled with my furniture and dropped it really hard. My advise is if you do decide to shop with Ashley's furniture which I don't recommend at the moment is open everything while the delivery driver is there if not you will be going thru a hassle of exchanging an item and getting the run around. Hopefully I will get this resolved smh. Update- Ashleys furniture came out and replaced the item that was cracked on 12/28/22 took them no more than 5 minutes will be changing my rating to 4 stars but they still need to improve customer service. All in all problem solved thank you Ashley's furniture.
I’ve been dealing with issues for almost 9 months now and still no response or resolution from upper management. Reginonal Craig Hanson is useless, he is yet to respond to store manager Gabby who first helped me out with another issue with damaged furniture delivered to my home at least 2-3 different times before they got it right. She now has also dropped the ball and is never available, we either go in to early in the day before she gets there or to late in the evening around 6:00 and she’s already gone. After 8 months they finally sent out a service tech who was extremely degrading, he actually thought that my husband was one of the workers doing construction in my home. He didn’t believe that he was the actual homeowner and was questioning why the contractors working on our home Were the ones who opened the from door when he first knocked and not my husband. My husband had to chase him down our driveway because when the workers opened the door and not the homeowner he took off. After that experience I immediately contacted the customer service department via email and phone to make a formal complaint as of yet I have not been contacted by corporate still this has now been Almost a month. We finally had some time to go into the store in person and of course Gaby again was not available. We met with the covering manager Will, Who when first approached us just stood there like if we were supposed to know who he was, he did not introduce himself he did not properly greet us it was more like a yeah what do you want type of attitude like a child. Throughout the conversation it seemed like he was going to be helpful and then got hostile when we requested for him to contact his regional manager Craig he would not provide us his email when I asked him for it, he became very agitated by the situation. We have been waiting for several months trying to get this situated and still no one can make a decision on what to do to move forward. The only positive thing about this process was our sales person Dolores Extremely attentive, Knowledgeable, Empathetic and Amelia which was one of the young ladies that helped us when we met with Will. She too sent a follow-up email to customer service and to the regional Craig and still no response. Till today nothing is resolved. I will never purchase from Ashley furniture gain, not only has The craftsmanship gone down hill but the customer service is nonexistent, Absolutely horrible.
Sally was very patient and very helpful.
Omar was super delightful from the time I came in to the time I left. Also answered all my questions and the ones he wasn’t able to take me to the person directly. 1010 recommend
Ashley delivered my night stand with no base/legs. It has been four months and just got the 2 sets of legs with no screws to attach them with. One set is cracked and neither one fits level. They will not exchange the night stand either. Worst service ever!!! Your reply stated "Sorry we could not offer what you were hoping for" ....I just want what I paid for which I have not received!!! It was delivered to me with missing parts and I have never gotten all the parts. Even paid the extra for delivery assembly. Hundreds of dollars for an incomplete piece!
Very easy and friendly sales person. Didn’t take me to the most expensive things either. Found what I wanted at my budget
Michael, sales Rep in the Orlando store was very helpful and quick to respond to my messages. Great customer service!
Ask for Janette Perez! She was fantastic and was really key in getting us what we needed. Great store overall.
Rula was by far the best person to manage my order. She was so helpful and NOT at all pushy!!! It was a really fun experience!
Friendly sales staff that applies zero pressure during the processing of searching and purchasing
They promised the moon and were their for every question and concern we had......until they got our money. Every piece of furniture was broken or damaged. After fighting we were able to get some replaced. Janet took our money and then was no help. Stay away from her! All around worst experience of homeownership we ever had. Stay away!
I walked in the store during work with dirty blue jeans and shirt. No salesperson approached me as I walked around looking. A young salesman name Tim walked up to me and we proceed to shop for furniture. He deserves 5 stars for his salesmanship. Your company would have lost my business if it weren't for him. Gabby was very friendly and helpful finishing up the paperwork and delivery schedule. I was even given the white glove service by Tim!!
It’s hit and miss. I have had some great deliveries and orders. This past one I have been waiting 5 months to then find out they ordered the wrong thing. So I am still waiting.
Efficient service and quick ordering. Sally was the best. Handled everything quickly and professionally. Will definitely return to Ashley and Sally should I be needing furniture in the future. Highly recommended.
Great service great employees. Tim is the best. So nice and helpful and deserves a raise!! We left with everything we needed and more but hey now my house looks amazing.
This is the second time that I have worked directly with Dolores Cancel, Sales Specialist Home Decor at Ashley’s Furniture located at Waterford Lakes. I have enjoyed Dolores’ upmost professionalism, the warm welcome and the sincere interest that she has shown me the times that I have been to Ashley’s to buy furniture. Every single time Dolores has helped me with my purchases it has been a pleasant process. She is professional and patient. I had my doubts on wether or not certain pieces would fit in my downsized home and she went out of her way to measure and make professional recommendations taking into account my taste in furniture and my concerns. I didn’t feel like I was being sold. I felt like she showed a sincere interest in helping in make decisions that would suit my needs best. Thank you Dolores, my home is coming together little by little because of your sincere help. Also, I want to thank Ashley’s furniture for employing professional individuals like Dolores that are a great example of true customer service.
I had a very good experience with the sales person. She didn't pressure sale me at all. She just listened to exactly what it was that I wanted and showed me that. Meantime I looked around and saw really nice furniture for good prices. Not over priced. I am glad I picked Ashley Furniture store out of all the furniture stores I visited to buy a rocker recliner.
Omar was amazing to work with. So helpful knowledgeable
DO NOT BUY A MATTRESS FROM ASHLEY’S. I bought a beauty rest king sized mattress from Ashley’s and it has slowly sunk in the middle after only two years of use. On multiple occasions, I’ve tried to get a technician to honor the10-yr warranty provided by beauty rest and the technicians keep calling my old phone number even though I have on countless occasions tried to change my phone number in their systems. Ashley DOES NOT care about your sleep (contrary to what their hold message says), they DO NOT care about customer care. Their mattresses are better off in a land fill.
Sally was great! Super nice, helpful, ask for Sally!
Thank god for Janett Perez. Moving is always stressful and furniture shopping is no exception. The day before I met Janett, I was followed throughout the store by a male salesman. I told the man I’m only browsing when I arrived but he still kept popping up and trying to sell me something, it was so uncomfortable. The next day I came back only because my mother recommended Janett Perez. I’m so grateful I gave the store another chance because she was amazing and made this process so stress free and enjoyable! She is the best!!! Thank you!!! 😊
Absolutely the WORST! Terrible customer service on the phone and in person! Don’t try calling. You must drive to there location. If not you will deal over the phone with “Customer care”. Non U.S People who have zero clue to what they are saying! The furniture is extremely cheap quality. Don’t waste your time, your money at any Ashley furniture store.
Awesome customer service with Mr. Johnny and Mr. Lito
Great Experience here, Micheal was a rockstar and really went the extra mile to get us the best deal and timely delivery. Highly recommend, ask for Michael!!
Worst quality of furniture ever. My table was delivered damaged. With 1 month the cushion on the chairs were sunken in and my family is on the petite side. I purchased over $5k of furniture and everything is just wrong about it. Never ever again will I purchase from here and let everyone I know possible. They also trick you! What they don’t tell you is that once a technician comes to “fix” the furniture you cannot return. In addition, the tech who came to see my table couldn’t even fix it from being lopsided.
LET'S GO JANETT!! Janett was so friendly, helpful, and knowledgeable. As a man walking into a furniture store...I needed help! Luckily, Janett was there to save the day. She took the time to walk the store with me, make recommendations and share her opinion on what would work in my home. On top of the top-notch service, she saved me a bunch of money! Go see Janet at Ashley Furniture. You won't be disappointed.
Adrian was great, one of the best customer service reps I’ve ever worked with very helpful on purchasing our couch also thank you to the management for the additional help. Appreciate the great experience I had because of Adrian and will definitely be back in the future & recommend to the rest of my family and friends!
When we walked in we were warmly greeted by Adrian. He immediately asked us what we’re looking for and listened to our concerns. He took us to the area with the couches we preferred but also showed us another section where we found our dream couch. He was very kind, attentive & very helpful! He also speaks Spanish! Adrian, thank you for helping us out and making this a great experience. I can’t wait to send all of my friends and family to this location to work with you.
Mike was really helpful! We received our couch a couple of days after purchasing and love it.
EDIT***When we went in the store, the sofas we chose seemed comfortable. Once they arrived, they feel like rocks. The store's phone goes to "We are currently closed" during hours listed as being open so we can't talk to anyone without driving down. The comfort is imperative as this is where we relax after a long day and put our feet up. The do not allow returns unless there is a defect which they need notification on in 72 hours. The warranty is a scam. Original* Excellent selection. Kevin was fantastic! Showed us all the different options we asked about. Fast delivery (less than a week)
We purchased a $4,000 sectional from the store in Waterford Lakes. They delivered the couch no problem. When we plugged it in and tried it out, we found one of the power recliners doesn’t close. It seems the frame is bent. The manual recliner made a ping sound and a bolt flew out of the bottom. Now it does not recline. We called the store the same day and they send your call to a service center and they make an appointment about a month out to send out a repair person as if you used the furniture for a while and not taking into consideration it is only a few hours old. Be careful buying anything from this store because they really don’t want to help you if there is an issue.
David Duda is the best! He takes great care of you in a timely manner and always has a smile! Four or five associates walked past us and looked at us, never greeting us or saying anything. I was pleasantly surprised to see David still there .
Was looking for bar stools, fou d them
Dolores at the Waterford store was wonderful, very knowledgeable and helpful.
Buenos precios
Service at the store was amazing, now delivery a disaster I was offer $250 gift card as a discount promotion, two months later and still waiting.
David helped my kids and I pick out new bedroom furniture! Extremely courteous and listened to our needs before suggesting a few great options. Made the process smooth and quick. Thank you!
We ordered a bedroom set In March of this year we were aware that it was backordered but when we finally received it the dresser was damaged and the storage bed came without the hardware I had to purchase my own hardware and the storage drawer did not close properly, We called Ashley Home store and they replaced the dresser with another damaged dresser, They told us it would be exchanged and now today is the 4th time that it is going to be exchanged and am still receiving damaged furniture. It was refused. I have been considered a vip member and was assured that the product would be inspected thoroughly that did not happen. Ashely has to do a better job of not sending out damaged items, As we bought 18 items form them the 8 bar stools were perfect but of the remaining 10 items 6 of them were damaged, Beware.
Manny was very knowledgeable and friendly. It was as smooth as you can get.
DO NOT BUY THE RAWCLIF COUCH!!!! Everything looks great in store but the quality is awful. I can’t believe I spent so much money on a couch for it to look like this after not even 2 years. Will never again shop at Ashley. Getting new cushions so hopefully it won’t look this awful.
After you get a decent deal inside the store. The customer service delivery team is awful. They give you a four hour window and of course the literal last minute is usually when the furniture will arrive. So after you plan your day accordingly and have to be home to sign that you received your furniture, they do not care about your time. They come after your four hour agreed upon time and the customer service is awful.
Jay was awesome. Very friendly and found exactly what we were looking for.
My wife and I stopped to look at furniture and was very happy with the service we received. Highly recommended
I went to Ashley’s looking for a table set and needing a mattress. Jay was a great salesman and very helpful. He was very detailed with all the furniture. Thank you for all your help, I am happy with my furniture that I picked. Michelle Silva
Jay was a wonderful and great sales person. He listened to what my wife and I needed for our home,and helped us he was efficient and understanding, I highly recommend him as your salesperson. Thank you Jorge Andino
Friendly employees, very helpful. Beautiful store.
I purchased valeback counter height dining table about a month ago, and they said they will deliver it to my place after a week, they kept delaying and I got it today after four weeks, the table has the wrong measurements. I'll never purchase anything from here anymore.
Awful, awful, awful. Please do yourself a favor and do not order from this company. Sure, the furniture is pretty in the store and the employees are nice, but we have had nothing but problems with our order. The dining room table and buffet table were scheduled to be delivered the following weekend. The buffet table was broken in the box so they had to reschedule that delivery. The delivery men did a terrible job putting together the dining room table and it was so wobbly. We had the technician come out to look at it and he determined it needed a new leg but it's been over a month and we still haven't received that new leg. The buffet table was rescheduled for a few days later and when the delivery time passed we had to call to find out they didn't have it in their warehouse at all or on the delivery truck. The third attempt to deliver it finally came and was installed correctly. Finally, we decided to cancel our living room furniture because it was originally scheduled to come in July but when we called they said October would be the earliest. We cancelled the order and were told that it would be refunded within 10 business days. 5 weeks later and we still haven't received the refund. We had to contact our credit card company to sort it out. The local store cannot help you with your order once it's placed. You have to call the corporate number and they have been an absolute nightmare to deal with. They either hang up on your or tell you what you want to hear to get you off the phone. This place, Ashely Homestore, is an absolute scam. Please listen to reviews and do not order from this company.
Mrs. Rula was very helpful patient and loving..it was due to her behaviour that I furnished all of the house from Ashley
Jay Martinez was an excellent help. His level of knowledge and professionalism was outstanding. He assisted my family in selecting the perfect bedroom sets and mattress.
Amazing experience thanks to Jay Martinez’s!!! I will definitely be returning
The rep who helped us in store - renata - was great, however after 2 weeks with our brand new $1500 couch, one of the seats is broken unexpectedly without cause. Part of it just started sinking in/deflating - feels like there is a lack of cushion inside or something compared to the rest of the seat. I was going to come back for a bed and nightstands but the furniture is expensive and very poor quality. I’m extremely disappointed and will not be buying any other items from Ashley’s.
There are quality furniture but expensive. Go with a budget and stick to it
Hello, my wife and I just had our delivery for our new bedroom set come in. We have 3 pieces of furniture that are damaged, there are handles missing for our night stand. Finally we are missing the beds that are in “back order” that was scheduled all for the same day. This is after 2 weeks of waiting and now we have to wait at the very least 2 more weeks without a bed for our master bedroom. With what was charged I surely expected more, also we would have been fine with waiting so long as the sales rep didn’t make it seem like everything’s would be fine and on time as I was advised by our delivery rep that it was known these are on back order. I’ll update this once they deliver our beds and fix what they promised. This is my current experience. From the Waterford location of Ashley Furniture
Sally Sims is very knowledgeable and helpful! She made our purchasing of new furniture so easy and fun! Highly recommended asking for her when you visit! Great furniture and pricing! Beautiful store!
Worst delivery experience ever. It's now 6 different delivery time slots and 5 different days. 1st delivery the truck door was open and furniture fell out on road and got damanged. 2nd delivery they texted said 9 mins away, we were 5 mins away. Never saw them didn't even call especially since they screwed up on the first delivery. 3rd delivery they texted said they were 5 mins away then texted back and said its not on truck. 4th the manger scheduled delivery date and time they didn't show up. I had to call to see what happened. They just said they couldn't make delivery that day. On the 5th manger scheduled delivery time slot we waited and driver calls to say they are moving us to a later time slot. Now its our 6th time slot no furniture yet. They are wasting our time. we have jobs and schedules too.
This is my first time buying furniture from anything other than Wayfair or Amazon. When I first went to this location I was greeted by Dolores Cancel, I let her know I had a few sofas in mind and was going to debate between them. She gave us space while my wife and I sat and talked about the pros and cons of each sofa. Dolores never made us feel pressured and didn’t stand over us the whole time, she gave us time to talk and when we needed her she was right there ready to help. We didn’t know if we’d buy that day but she helped us to come to that decision, like I said before, with no pressure. I appreciate that kind of service more than a salesperson breathing down my neck. So thanks Dolores! We love the sofa we got too!
They added the protection plan to my order without asking, or telling us. On top of that, they tried to tack on $500 above the clearly displayed price at the register. They corrected it when I pointed it out, but c'mon. Watch them like a hawk every step of the way, or just go somewhere else if you don't want to deal with someone trying to milk you in underhanded ways.
Renata was very nice and professional. She helped us find the sectional that we were looking for! Thank you!
Faiza was very pleasant and a pleasure to work with. She allowed us time to look around the store, when we made our selection she was extremely helpful. I highly recommend Faiza and Ashley furniture in Waterford.
I love Dolores! This person always make me so happy to come back to the store and get anything i need , soooo nice and helpful .. thank you for your time and helping with my selections 🙏🏻♥️
It is a very good quality furniture store since they specialize in making their own furniture and the service is great even at a good price...😊
Janett was very friendly and knowledgeable.
I TELL YOU DO NOT COME HERE. These salesman are straight liars. Spent 4K here and they wanna deliver my damn products when they feel like it. The salesman specifically Alan is the worst person to ever deal with. Honestly this guy should be in a office kicking rocks. If I could give this store a negative rating I would I swear. Plz don’t waste your money with these scammers.
We visited on Memorial Day and was greeted by Michael (sharply dressed with glasses). He was very pleasant and helpful. Even when we told him that we were just looking, he still provided us with wonderful customer service.
Very bad customer service no one answers the phone. I received my bed room damaged. They transferred me to coprate but one answers the phone they only tell you to wait 72 hrs then nothing happens.
Horrible experience with customer service and product quality problems from day 1. Not happy
Lito was fantastic to work with. He was friendly and helpful. Would recommend!!!
Dolores our Associate was wonderful. She explained everything regarding delivery and furniture. Things I would not have thought about. The model was full size we ordered queen so bookshelf pier wouldn’t work. Gabby the general manager was friendly and attentive to our needs. Bert was always there to lend a hand. Would definitely recommend and go back.
Decent furniture but limited selection
(Translated by Google) I think we will not buy in this place again, it is the second time that we buy something here and as always the delivery is very delayed, they say that they will deliver a certain date and then that they will not, what is there to wait another week! (Original) Creo que no volveremos a comprar en este lugar, es la segunda vez que compramos algo aquí y como siempre la entrega es muy demorada, ellos dicen que entregarán cierta fecha y luego que ya no, qué hay que esperar otra semana más!
8/4/22 Update: some one reached out and said they would remedy the situation but no resolution has been made. I have been given the runaround and very little transparency about what to expect. Customer service is still 1 star. Please do not purchase the furniture protections plan it is worthless!!! I have purchased through this store 3 times since 2012 and each time I was sold on the protection plan. I was informed that if not used I could have the money back after 5 years. I was not informed of any stipulation on when I had to submit a claim for the refund. After being told the same thing about our furniture purchase through Ashley's of Austin Texas I decided to pull up the receipts I saved from Orlando to try and get a store credit. I was told by the Orlando store that they do not do that , even though she confirms that they have been getting alot of calls related to that issue lately. Wouldn't it concern you that maybe the facts about the refunds are true if multiple people are requesting it? I called Gaurdmans and they confirmed that Ashley does give refunds of unused protection plans. I then called corporate who also confirmed but said I had to speak with the store manager for the Orlando store. After calling the Orlando Store again and talking to Michael (who is not the official store manager) I was told the best they could do was a $100 gift card in store to offset the $480 I already spent in protection that I did not use. Keep in mind all I wanted was a store credit which would go right back into their pockets. Even after I pointed out that their reviews locally and via corporate website were poor they still would not budge to accommodate this loyal customer. It is very sad and I will be submitting a claim through the BBB. Ashely will no longer have my services and I will be cancelling my order through the Austin Store as well.
Love working with Johnny, and Litto always knows to find what I need. Thanks!
Kevin was extremely helpful when my husband and I walked in to buy a mattress and a few other other items. I will definitely ask for him in the future if I need to. Thx!
Manny was very helpful! I recently had an awful experience with a furniture store, so it was a breath of fresh air to visit Ashley furniture and be taken care of.
Went to Ashleys to buy a bed for my pregnant wife & I. Our sales associate Tim was very helpful and defiantly took care of us in the store. Once we left the store, it was literally all downhill from there. We schedule the delivery for 4/9/22... and our sales associate Tim entered the wrong date of 04/19/22. So when we arrived at our new apartment 100 miles away from our past residence... we were left without a bed. So we had to go to Walmart, buy an air mattress to sleep on till this got fixed. I went ahead and called the customer service line to get the delivery date updated to the earliest date, and after 3 hours on the phone, 5 different people, and 3 incorrect dates... I finally have a delivery date of 4/13/22. If you are purchasing with a delivery, before you leave the store... double... TRIPLE check everything on the delivery is correct.
The sales man David at alafaya store let me say this I can’t thank that man enough I have a major up coming surgery and he was so helpful I making sure we got the right couch and helping us make sure it will be at our home in time and his customer service is out of this work you need to ask for him when you go to that store he is what the company face should be thanks David you are the best thanks for being so kind to me and my wife. We will be back for sure
If I can give this store a 0 star I would. We went to purchase a bedroom set in February 2022. We made sure we picked a set that wasn’t on back order and had a quick delivery’s A day before the delivery they called and stated the bed was back order we had to week another 2 weeks. 2 weeks came and they called the day before again to say it was back order again. I spoke to an agent and then they said it was scheduled for a certain day and when I called to find out the day before they stated, we wanted to do a new selection and there was a code in the order. I asked to speak to the store manager Humberto and he confirm and stated he need to send a email to corporate to get it reschedule. 2 weeks pass and no answer. I decide to come to the store today and ask what’s going on with my order. They stated the code was still there. I ask for the store manager again and he said he can’t do anything that I would have to call corporate. This running was the worst experience ever. My husband was schedule for heart surgery and i ordered in advice because of it. This store no customer service. I will not spend my hard earn money on a company that don’t have people that care. I ended up canceling my order. Will cancel my card too.
Great place to shop easy convenient lots of different styles to choose from Kevin our salesman was very helpful
All my furniture is from Ashley and love it! What I do have a problem with is the repair and cleaning furniture package they sell you. The one that was sold to me is “Protect All”, biggest mistake and waste of money!!! I filed two claims, one was denied and my second one is 4 months old. I send numerous emails which was just got acknowledged a month later, called numerous times and same answer… it’s being escalated to management and still no resolution of my claim! Ridiculous and very upsetting! Do your research of the company before purchasing it! It will probably be cheaper to hire someone to come clean your furniture when needed!
Jay was very accommodating and the service was excellent.
Paid $1,000 for a sofa at the end of 2020. Gets delivered in the beginning of 2021. Just over a year later the zipper on the back cushion breaks from normal use (people sitting down, not me actually unzipping it). It's too late for the factory warranty, so I use the $250 warranty I purchased and learn that zippers aren't covered. This was not in the initial brochure - apparently it's in the fine-print full-plan. So, while I should have refused to get the insurance until I could sit and read the entire plan and accept it as-is, it should be noted that the sofa we spent $1000 barely made it one year before breaking. I will not be using Ashley's in the future, as I would rather pay for something that lasts (and thought I was).
Delores greeted us at the door , zero pressure and we made a purchase . Great transaction. Thank you Ed
Friendly Dolores walked me through the whole process very quick and efficiently
Worst experience ever. My bed was to originally arrive on December 4th, 2021 never received it. The next date was December 27 didn’t receive it and then finally I received it January 18! But they were missing pieces. Now 2 months later bed still isn’t fixed and missing MORE PIECES. never will buy from here again.
Don’t believe the positive reviews. Everything is peachy while they are selling and in store. The real nightmare happens when your items get delivered because they send you defective merchandise. And good luck reaching the store - you will get rerouted to a call center. My original table had issues. I had to drive to the store to get them to exchange it. Then I waited two months for a replacement, which arrived today. And it’s broken. The delivery guys take off before it’s resolved, while you are in hold with their RUDE care team. Their escalations team is even worse. They clearly do not inspect items before they go on the truck and they charge you for assembly for pre-assembled items. You will be spending more time on hold and less time enjoying the expensive items you purchased with this store. Never again. It’s like buying a lemon from a used car lot.
Nice show room
Everyone is always courteous, no high-pressure sales tactics, and they are all knowledgeable. I always work with David and he is second to none!
Mike is one of the best sales persons I have ever met. He is knowledgeable and can drive customer experience to the fullest. Thanks for taking care of us!
Kevin was my sales agent and he was very knowledgeable. He showed me several options of the furniture I was looking for and was able to move pieces of the sectional sofa's around to give me a visual of how they would look. He was accommodating and not pushy. I appreciate all of his help and answering my questions over a phone call a couple of days later. I am now waiting for my sofa to be delivered and excited to see how it looks in my family room!
Terrible customer experience. Your products don't arrive on time and they don't all come together. If you order a bed you will get part of a bed and wait months before the other part comes. Plus the other part may not come with all of the pieces. They sent me slats with no bolts or instructions on how to install them. Plus if you pay for installation they actually don't install the whole bed it's very misleading. They're way of helping solve the problem was that I should have read the fine print before placing the order.
I was served by Rula who was very professional, knowledgeable and efficient. She is a great salesperson and provides great customer service. Thank you
Sally is wonderful! She is very insightful, understood my needs and guided me to the right decision.
Janett was very helpful and accommodating. Overall it was a great experience
Great service. Lito our salesman was amazing.
They Have The Best Of Everything But With Progressive Leasing Is Not Worth It! Sorry Guys it's The Truth!
An expansive, diverse, and high-quality set of furnishings in their warehouse. There are options for everything you could want in your home for budgets of all sizes. But most importantly, an exceptional team comprised of members clearly dedicated to their job and providing unparalleled customer service. I had the pleasure of working with Alan Moore who gave me an articulate explanation of each item I was interested in and was able to suggest helpful proposals for items he could ascertain were within my desired style. He throughly explained the costs and differences between products, and he had a warm, welcoming energy about him.
Had a fantastic experience working with Kevin. Amazing customer service great promotions and amazing prices we got all the furniture we needed. Super Happy!!
Trying to get a hold of someone to answer the phone is near impossible. Was on hold and “ only number 100” in line . HORRIBLE CUSTOMER SERVICE!!
Lito and Ping were delightful to work with when searching for our new kitchen table set! They showed us the options available to us, and they processed our order quickly, I would highly recommend both of these salespersons!
My husband and me had such a great experiences with Kevin - one of the sale persons at Ashley Orlando. The furniture are high quality, the price is a little high but Kevin was very open to give us discounts. He also had good taste of interior design, he recommended us which furniture should be good for the home. Generally, he knows what he is doing, on the point. Highly recommended Kevin for anyone who wants to shop at Ashley Orlando
Kevin at Waterford lakes is fantastic, go see him!
Christopher was fantastic! Attentive, professional, charming and efficient!
Christopher and Jesus are awesome salesman! I highly recommend you ask for them.
Christopher was great to work with
Chris was amazing .. patient and soo polite. I will be back! Stay well!
Christopher Plaza was very helpful and also he explained to us all the details about the products and brands selected in our purchase. He guide us to select what it was best for us acording with our budget. Excellent customer service.
Entire time I was there only 1 person managed to greet me. Decided not to pursue purchasing anything from this establishment. This place reeks of staff just looking at you and not offering to help. But other customers were being assisted. Regardless, this place should do better on how they treat customers. Maybe they judged a book by its cover.
Christopher did an awesome job helping us find the perfect bedroom set for our home. We were on a time crunch and we did not feel rush or force to purchase.
Christopher was amazing at the door he help us from the beginning until the ending. Had a bad experience at rooms to go and came over here and wow was there a different in the experince with christopher so profesional.
Kevin Schmeider was wonderful!!! He was honest, very helpful, very informative, not pushy, very kind, patient, and gave us great advice. We bought 3 rooms of furniture from him and felt at ease and confident in doing so. That says A Lot!! Thank you Kevin! We will see you again soon for the mattress and bed set.
Mr. David Duba was very helpful and quickly helped me find exactly what I was looking for. I'm looking forward to receiving my furniture this weekend.
Bought Some living room furniture, got a nice deal.
Kevin did an extraordinary job! He diligently worked with us on our purchase. I can tell you he went over and beyond in making this purchase close successfully! I will be shopping with him again. Great job!
My first experience with Ashley's left alot to be desired I promised I would never come back but we were in the neighborhood and decided to stop in. I can tell you the experience was totally different Sally was an absolute pleasure to work with. She was amazing and completely changed my perspective on the company. Thank you so much for all your help and amazing service!
Was recommended for Christopher and they were 100 percent correct. They need more people like chris for Customer service and knowledge. Was extremely nice and professional.
We work with Christopher and the only word i can Use is WOW he is amazing and extremly profesional. He esa nice to me and my Kids. We felt like family.
Chris was amazing! He gave us space to look on our own and would check every now and then to answer any questions. He was through with prices and knowledgeable about almost everything in the store. He also helped us tremendously with the prices to fit in our budget and everything was due in time record. Big charisma and excellent costumer service. Thank you, Chris! We will definitely be back in the future!
Amazing, Amazing, Christopher is your go to person hands down!! Go get the best service in future at Ashley!
The WORST customer service and furniture I have ever recieved. RUDE and UNPROFESSIONAL staff and DAMAGED/DEFECTIVE furniture. Ashley gave me DAMAGED furniture - scratched up desk and ripped couch. I notified them about the issues within the 3 business days per their policy and they have not fixed, replaced nor refunded my money. They have visted my home about 5 times and have not been able to fix the issues yet they have refused to replace or refund my furniture. I got so FRUSTRATED that I demanded a full refund and told then to come pick up the damaged products and they told me that since I reported the issue with the 3 business day per their policy I was entitled to a full refund and that they would send for final approval within 5 business days. Over 2 months later since requesting my refund I am still dealing with this. They still have not refunded my money and I am being giving the run around. Ashley come and pick up your DEFECTIVE FURNITURE AND REFUND MY MONEY. Stop selling damaged goods.
I worked with Dave Duba to purchase a dining room set, bar stools and bedroom set. The entire process from start to finish was perfect. Dave was very knowledgeable, attentive and kind. I would highly recommend that you ask for Dave when you go in. He has been at Ashley almost 15 years and will certainly take care of you. Delivery scheduling and delivery itself went very smoothly and my furniture was delivered with care, put together quickly and the guys were courteous. Great experience all the way around, and ill be going back soon to purchase more furniture from them. Mainly because of how awesome Dave was!
So we bought 4 dining room chairs from them 2 months ago. Chairs arrived damaged, have been trying to get someone to fix the since. No response from the number they tell you to call, and the store claims they cannot do anything about it. How can the store I bought these (not so cheap) chairs from do nothing about the broken products they sold me? I'm sure there was no problem processing my payment. Get your furniture elsewhere.
Our purchase experience was great and our salesperson Ping was awesome she went above and beyond to make everything work for us Hire more Ping 🙂
Awesome experience!!! Chris was excellent getting me the furniture I wanted. He was friendly, corteous, profesional and super patient. He got me exactly the deal I was looking for
Christopher was amazing! So helpful and de-escalated a stressful situation. Got me exactly what I wanted and was able to get a timely delivery and have my old (incorrect) furniture removed! Will definitely be asking for him with any future purchases!
I was help by Christopher Plaza and it was an amazing service for everything.
Sally has been our salesperson on multiple purchase at the Waterford Lakes location. She is extremely knowledgeable and very on point with the information she has provided. Our experiences have been excellent as she makes everything so easy.
I bought a king bed, dining room and living room furniture and they all broke within a year. Customer service is TERRIBLE. Returning a product is a nightmare. I won’t ever recommend this store or buy anything here ever again
Excellent customer service!!! Kevin was extremely helpful. Knowledgeable on the product and services provided by Ashley Furniture. Thank you Kevin!
Very impressed with this store! Rula was the lady that helped us and she was so accommodating, as well as her boss. It’s always good to support locally, their prices were competitive and the quality is FANTASTIC! There is a big difference in quality with this store and other places we looked at, and we were extremely impressed. Highly recommend this store.
Dave Duba did a great job helping find the mattress and bed I bought!Thanks Dave very friendly and helpful.
Just window shopping
When we first arrived Alan greeted us. Off the bat he was great to work with, we explained on our first visit we were just window shopping for our new house to get ideas and he didn’t hound us like most sales people. When we returned to purchase he was super thorough and honored all price matches. Even after purchasing he was still available for questions regarding pick up and delivery! He really made our experience stress free! If you go in, definitely ask for Alan!
Sally was amazing! Warm, professional, and knowledgeable! We are so happy with our furniture purchase :) Also, my furniture was delivered quickly and at the beginning of the delivery window.
Wife and I was looking to purchase a new recliner, Since we've shopped at Ashley in the past we decided to check. We was immediately welcomed by Manny and he walked us around till I found the right one. Manny was very helpful and knowledgeable on what I wanted. Thank you...
Very nice place. The layout was nice. Beautiful furniture. Only problem is but the furniture I was looking for is a particular one. They did not have it in stock. But if you're looking for quality and good furniture this is the place. Thank you
In September 2021 my husband and I purchased a mattress and dining set from the Ashley HomeStore location at Waterford Lakes. This was our first purchase from Ashley HomeStore. The mattress was delivered within a week, but we were told there would be an approximate delay of 8-12 weeks on the dinette set, and we were willing to wait a few months. On Friday, 10/15/21, I made an inquiry as to the status of the dinette set. I was told it would be available approximately in May of 2022, or possibly a little longer! After discussing the situation with my husband, I called the Waterford Lakes location, and asked to speak with a salesperson as to the availability of another dinette set in stock similar to the set we had purchased. ( I was told the salesperson who originally processed our order was no longer with the company). The friendly voice on the other end of the phone was Alan. I explained the situation to him, and he was so helpful. He said he would text pictures of similar sets to the original one purchased. Needless to say, I found another set I liked, and it was delivered on Tuesday, 10/19/2021. The delivery people were courteous and efficient. We are extremely happy with the set we received. A very special thank you to Alan for helping us out in a situation that wasn't his to begin with. He handled everything as if it was his sale, and he wasn't settling for anything less than 100%! I didn't even have to make a second trip to the store, as Alan and the office staff handled everything. Thanks again, Alan! You are very much appreciated!
Thank you Ping Jiang. She made a possible painful interaction both painless and enjoyable. Every bit the professional. Addressed my furniture anxiety by walking me through the entire process. Epitome of a professional! Thank you again Ms. Ping!
We just came to this store and worked with Ping to purchase furniture. This was the most comfortable and effortless furniture buying experience we have ever had. Ping was great in walking us through our furniture options and made us feel like we had known her for a while. I’d recommend going to the store and asking for her to see how she can help you find your new furniture. Furniture is such a long term commitment that you should feel comfortable and trust who you work with.
Thank you so much RULA ☺️ She was so patient and kind! I had a wonderful experience with her very knowledgeable and gave me the best deal possible great customer service 10 out of 10 would recommend when you go ask for Rula ❤️
Really nice furniture and the staff is friendly.
I read those recent bbb reviews after I purchased a couch for my mom at this store. So I was pretty worried. For no reason at all. I had an amazing experience. I was greeted at the door and helped immediately. I already knew the couch I wanted. I was also shown other couches which made me feel like I had made the best choice in the end. My sales person was nice and patient (and beautiful) with my my mom and I. She also helped on the delivery fee. I purchased the couch on Monday received it on that Thursday morning at 930am. I had a 9am to 1pm window. This was very important to us as my mom waited for 2 months from a previous furniture store on the delivery of furniture due to Covid. Thank you for your patience and professionalism and for delivering the couch so quickly. The delivery man Hector and his crew were also very nice. They set everything up and removed all plastic and boxes. I would definitely recommend this store to others.
Our sales associate Ping was so knowledgeable and helped us and really took the time to explain the mattress, bedroom set and loveseat we purchased.
I just want to compliment Alan Moore, one of the sales associates at the Waterford store. He was great to work with. He was very knowledgeable and patient as he worked with us to find and purchase our new living room set. He made our experience fun and worked to get us the best price on our furniture. Way to go Alan!
Kevin was so knowledgeable and helped me out when I needed to get new furniture for my home. It was fast and easy and I would recommended him to my family when they need a furniture purchase. Thanks Kevin, I will be back soon.
Had a great experience at Ashley’s furniture Ping is a great associate and her boss Humberto is very nice. They are great to do business with, I would recommend them to everybody.
We were very impressed with the sales person we met at the store. We were not actually planning to buy that day and was just looking. However, Lito did a really good job explaining the features and warranty so we decided to go ahead and buy. They deliver our new sectional this Saturday and we are super excited. Thanks, Lito
Nothing less than STELLAR experience! Sally help me walk away with the exact piece of furniture I was looking for. No pressure, she stood afar while we tried a good 20 different items. She is so charismatic and knowledgeable amazing thank you. Ashley, she is a true asset to your company! Sally got me a credit line of $4000! Delivery this week - thank you so much and I will use Sally for all my furniture and decor needs moving forward. Very happy client!
Dolores Cancel was absolutely awesome to work with! She made our purchase experience pleasant. I would recommend her to anyone looking to purchase furniture. A+ service!
Our experience buying our furniture was wonderful! Our sale person Sally Seaton was very helpful and took the time on answering all of our question. I will give Sally 5 stars and we definitely be coming back and we will recommend Ashley Furniture and also Sally to our friends and family. Thank you so.much!
Our experience could not have been better if not for the help, the dedication, and compassion our sales rep Andre had. I would recommend everyone I know. Furniture is beautiful and everything was made simple with delivery band installation
We just had the greatest experience here! Kevin and Humberto were very personable, took their time to help us thoroughly and strategically, and really showed that they cared about us getting the best deals Ashley’s has to offer. Even if you have to drive out of your way for the Ashley’s location in Waterford Lakes, I promise you the sales team there will make it worth it!
We had an absolutely wonderful experience shopping with Faiza. She even matched the online price to give us an amazing deal. So thankful for her! We will definitely be coming back to check out some bar carts! Thank you!
If your in the Orlando area come to the Ashley in Waterford Lakes and ask for Rula. She is the best!!!
Went in to look for a recliner. Andre was extremely helpful and was very patient in spite of my husband’s dozens of questions. Another great experience at Ashley. Can’t wait to get the new chair!
Go see Kevin at the Waterford Lakes store! He is the best salesperson as he was attentive and got me the best deal on my sectional armless chair and desk!
They sells you furniture sets knowing that they don't have them all together and then they start delivering your furniture set incompletes. No good at all 👎🏻👎🏻👎🏻👎🏻
Ashley did my delivery, the delivery people did a hole in my wall, Ashley never took responsibility for it. I called the Waterford lakes store, they transferred me to "the department" who supposedly manage complaints. I waited the first time for 48minutes, called back they transfer me again waited for 1hour 28 minutes. Never answer. They will destroy you properly and never take responsibility for it. I canceled all my future orders.
Horrible customer service. You buy new furniture and they send dirty broken furniture. Never AGAIN!
Found a good deal on furniture I needed. Fast and easy. No pressure sales. Salesperson Chris was excellent.
The sales representative, Kevin assisted us with the purchase of a quality mattress with exceptional service
Horrible horrible horrible Do not buy from this company Fake charges including for damage items Save your time money and health Buy from Amazon or rooms to go
(Translated by Google) Good merchandise, attentive employees (Original) Buena mercancía, los empleados atentos
A lot of cheap furniture that you'll end up changing in a couple of yrs. thankfully, we bought insurance, but it was a battle to get it covered.
It was a pressure free best furniture buying experience I have ever had. Renata was amazing an extremely helpful.
Clean store. Always a pleasure to see new fresh designs in furniture.
Excellent experience. CJ was very patient, helpful, & knowledge.
I have has the worst customer experience at Ashley Furniture. I purchased a bedroom set for my new home in August. The sales representative never explained that is was on back order. Ashley's gave me a delivery date of August 25. I called to confirm the delivery date and was then told that the date had been changed to September 5th. I didn't think anything of it so I patiently waited. I never received a call from anyone to inform me that again the delivery date would be changed to the end of September. I called again on September 10th to then be told the date of October 1st. I called today again to verify the delivery date and now I'm being told October 13th through sometime in December. I will never make a purchase with Ashley Furniture again.
We shopped around quite a bit for a dining room set and finally found one we loved at Ashley. The customer service was fantastic over three separate visits before we made up our minds. The Labor Day sale price was beyond great, and despite production delays causing trouble for furniture retailers everywhere, we were able to get our new furniture delivered in about 2 weeks. This was a great experience and will definitely be shopping there again in the future.
Thank you , Kevin for your exceptional customer service!
Not recommended, you have to check all the papers you sign because they split the real balance and is not the real deal they had said,our bed frame was not in stock supposedly so then vendor pulled out some papers to sign which were other unknown cost without my knowledge, in my case the vendor was Johnny and the manager said she can't do nothing because you are responsible to read the papers. They're pitcher and catcher. I don't believe people like johnny should be representing the company with all his lies and hidden truths.
Rula was so helpful and an absolute pleasure to be helped by. My wife and I will always do business with Ashley Home Store. Thank you Rula for being awesome and patient.
So last weekend my fiancé and I went to Ashley‘s HomeStore at the Waterford Lakes location and the sales attendant named Sally went over and beyond to assist us in finding the perfect sectional and king size comfortable therapeutic Serta mattress with base. If you are within the Waterford Lakes area stop by the Ashley‘s HomeStore at the Waterford Lakes location and ask for Sally, she’s helpful, attentive, personable and you won’t be disappointed. Sally, we want just want to say ….. Thank you so very much!!!
Ashley furniture has terrible service. Do not buy from them. Bought a new couch and it came stained. They have been giving me the roundabout for a month even though it came damaged from the box and I contacted them the same day. Save yourselves the hassle.
I had a long list and was dreading having to decide on two bedrooms worth of furniture. My sales rep, Janett, was incredible. She was super knowledgeable on the inventory, and extremely nice. I described what I was looking for and what I wanted to avoid, and she took me straight to some great matches. She made everything a breeze. Thank you Janett!!
This is the first time we find a sales person at Ashley who is dedicated and honest in everything he was selling us. Michael Perez at Waterford Lake in Orlando/FL. If I come back to the store, it would be because of him. I love the furniture they have, but their sales there lie to us all the time about time of delivery, about the discount, everything except Michel he was so honest in everything and we purchased the beautiful Alesandra living room set because of him. Thank you Mike!!
Beautiful options to choose from. Ping was very helpful from the beginning to end! Thank you Ping
Great furniture and friendly staff. Kevin was super helpful.
They're happy to sell, but don't deliver when they're scheduled to and don't accept returns of still boxed merchandise. We wanted counter height barstools and the sales person sold us 2. When delivered, we noticed they were too short to be barstools and called in to see how to return. We were told to take them back to the store in 30 days. 2 weeks later we got to the store with the still boxed merchandise and Jessica at customer service said they would have accepted the return in 72hrs, but not now. That's not what customer service said the day we called. She refused to help us and snarkily offered show us the policy as to why she would not accept our return. So now we have an open case and have to find out our options. 10/10 do not recommend.
Arrived at Ashley HomeStore on accident. Ended up buying a whole new living room and bedroom. After no luck shopping online, my spouse and I were planning to shop around locally "just to get some ideas." We were initially going to stop by a local RTG, but we missed the turn and found ourselves at Ashley HomeStore instead. Our salesperson, Alan, was incredibly helpful and a pleasure to shop with. He helped us select the perfect sofa, bedroom furniture, and mattress, and was able to answer all of our questions. We never felt pressured to purchase more than we were interested in, and it was honestly a fun experience. I would highly recommend this location to anyone looking for something beyond your standard "assembly required"-type furniture stores.
Johnny is the best thank you
The worst experience ever with incomplete item at delivery and i just notice that my 4k recliner sofas are broken cause the delivery guys didn't take care of it! And now is difficult to get someone to fix this mess
Horrible service an cheap product. We sat on the couch less than a week and the armrest broke and the stitching is coming up all over. Tried to call but we are always put on hold for half an hour then hung up on. Tried reaching out online. First they sent a technician to look at the couch. He said he was too busy to fix anything but referred us to an extended warranty that r never purchased. He also blamed the stitching on our dog who had never been in the house with the couch and said that the buttons on on our pants could have caused it. After talking to a manager, they scheduled another technician, but they always schedule him while we are at work. We only find out the times less than 24 hours before they come and they have refused our requests to come at a decent time in the afternoon. Still waiting to get our expensive new couch fixed
To many sales people pushing at you can't look in peace prices are high
Amazing customer service!!! Lito, our salesman, was friendly, informative, extremely patient and helpful. It was a 2 hour process in buying furniture to fill a new house. The store and quality of the furniture is on point. Thanks to the manager too. EXCELLENT experience!!
Very helpful sales person, Lito. He answered all my questions and was concerned that I was satisfied. Purchase process was smooth and efficient. I will continue to shop at Ashley Furniture.
Sally at the Waterford Lakes store is phenomenal! I truly believe she is THE most fantastic sales person I have ever worked with. We purchased a reclining sectional that did not work in our home and we went back to the store and she worked with us until we were completely satisfied with our new purchase. She was patient, kind, helpful, and at no time made me feel pressured or annoying… and I had 4 trips back to the store after delivery -she was smiling and kind every time. She is the epitome of customer centric. Thank you, Sally for going out of your way to be so kind and patient. I highly recommend if you visit this store to ask for her. You won’t be disappointed!
So up until 6/30/2021 Ashley HomeStore in Waterford Lakes has been my go to for furniture for over 10 years. Their salesman David is fantastic to work with, their product is good for the price and lots of selection. But then I tried to cancel an order... I had ordered a mattress in store to be delivered. We called shortly after ordering to cancel as we found a better deal we could not refuse. 35 days later we have no refund back to our card. I have talked to this store at least 5 times and always a different person with a different promise. Again 5 weeks later I do not have my money back and am receiving interest charges against it. I guarantee if I kept $1000 from Ashley Furniture this long they would press charges against me. Crazy how they take the money from your card immediately, but when you have a legitimate cancelation, long before any delivery is even setup, they continue to hold it this long. Ashley, you are making interest on my money all the while i am being charged penalties. This is bad faith plain and simple. I cannot afford an attorney to help me fight this, so i will continue to call weekly for the next excuse to not return my money to me. I can promise that i will never again set foot in your store, nor will I ever tell anyone who asks, that we got our furniture from you. I would not wish this sort of treatment on anyone. (PS forced to give a star in order to post)
Christopher, excellent customer service..
Our sales person, Jacob, was very pleasant and didn't push for the sale. He patiently answered all our questions. We love the sectional couch we bought--can't wait for it to arrive! After price comparing at several other competitors, this was definitely the best deal. :-)
My wife and I just bought a new bedroom set. We really appreciate the kind and helpful advice and service that Dolores gave. She confidently answered all of our questions. Dolores is truly an excellent Ashley employee and deserves recognition.
Excellent
Tha place was amazing home store
Great place, great location, huge selection. Salesman was very nice, professional, not high pressure and got me exactly what I needed. He was very knowledgeable, polite and I would recommend everyone buying from them. Will definitely purchase from this location and salesperson again. 10/10. Don’t waste your time going anywhere else
The Sales person CJ Christian did an excelent job. He did the best to please my wife and myself. Showing around on what we where looking. Further more, he show us with interest; ending the sale in much more that we went for. Totaling $1,341.86 +$212.99
We had a saleman who was outstanding. He introduced himself at the entrance and then let us browse until we were ready to possibly order something. His name was Dave and I would highly recommend him to anyone going to shop at that location. Thank you Dave!
The sales people at Ashley Furniture were exceptional, friendly, and very knowledgeable, especially Litto. Highly recommend going back to him for future purchases.
Had a very good experience shopping at Ashley, Went in to buy a couch and ended up with a new home full of furniture... Janett P. Was awesome, she listened to what we told her we liked and only showed us furniture that fit us. She made the whole process seamless. Will definitely be going back to get a few more pieces to complete our house
Made a purchase in May 2021. Paid in full for delivery and set up. The delivery was made on the promised date but only 1 of the 2 items was set up. The delivery guys said that they were not responsible for the setup. I have made numerous calls to Ashley and they keep telling me that the parts to set up the 2nd item is not available and will be sent to me when they are in stock. It is 2 months and I am still waiting. I paid for a service that Ashey did not deliver. I also have an item in my house that cannot be put into use and is just taking up space.
(Translated by Google) The worst experience of my life. Irresponsible in delivery and terrible quality. Three delivery attempts. On top of that, they want me to keep the damaged product. In the delivery they broke the door and who answers for that? May my bad experience save someone from making a bad decision to buy from you. (Original) La peor experiencia de mi vida. Inrresponsables en la entrega y pésima calidad. Tres intentos de entrega. Encima quieren que me quede con el producto dañado. En la entrega rompieron la puerta y quien responde por eso? Que mi mala experiencia pueda salvar a alguien de tomar una pésima decisión de comprarles.
Looking for a recliner. They had a wide variety but the one that I like was just too expensive. Will keep looking around!
Dr Bert, the manager, was fantastic.
Great service. No pressure and really pleasant sales person.
Terrible phone service. Takes several attempts to try and talk to actual store. Had problems with couch and delivery persons on two occasions.
Love their furniture. The salesman was really helpful.
Do not buy any furniture from this store! Ashley furniture does not care about their customers! I bought a sectional couch and within one month the fabric starting to fray and turn into little balls of fabric. They told me it was normal wear and tear. After one month? They just did not want to do anything for me. Quality is horrible. Warranty department horrible! Management horrible! I have bought several things from the store but never again! You are better off going to rooms to go or anywhere else! You have been warned! This place is horrible!
Worst customer services ever , how can ask a customer to leave the store if you don't going to buy without know if you going to buy or no is crazy am taking my money some where else!!!
So I ordered 2 sofas mid-May. The sales rep told me it would be delivered in 4-6 weeks, possibly sooner. It's been 5 weeks and not a word. I called and no one in the store answered, so the system transferred me to the general customer service number. The woman I spoke with said that corporate told stores at the beginning of the year that the 4-6 week timeframe is no longer valid because of Covid, so it's up to 18 weeks!!!! I was ticked off because if the store had told the truth, I would not have purchased from them. I am starting over, and have NO living room furniture. 5 weeks without a sofa has been hard, but up to 18 weeks!!???!!!??? I am so upset I was lied to just to get a sale. I am planning to go find something else from another furniture store and cancel the Ashley order.
Our salesman was Christopher and he was amazing from the start! He was patient, informative and truly seemed to be excited for us! He took the time to make sure everything was correct, worked with us In financing. He was truly amazing and I will shop here every time, with him!
Ylliany is the best here please ask for her when going here you won’t regret it !!
This was the first time we have ever shopped here and I don’t know why we had never come in before. Nye (I think that’s how you spell her name) was so helpful and patient with us. She gave us time to look at everything and answered all of my questions. I give her customer service a 10/10! We ended up buying a table set and I am so excited to receive it. Great customer service. Great selection. Great prices. We will most definitely come back the next time we are looking for new furniture.
I had a great experience. Rula was incredibly helpful
Great experience! Our sales lady was easy no pressure but very attentive and knowledgeable.
Every employee and sales representative was very helpful with any questions my roommates and I had. Our specific sales rep, Sally, was incredibly informative and helpful finding furniture for our living room. With me being a college student, she understood that I wasn't trying to spend an arm and a leg just for furniture. She helped us find modern, comfortable, and very reasonable pricing for our new living room furniture. She was truly amazing and I appreciate everything she helped us with. I suggest anytime you go looking for furniture Ashley Homestore is the place to go and if you can, request Sally to help you. She did an amazing job with me and I know she'll do the same for you!
I ordered a mattress which was supposed to be delivered Sunday. They brought the wrong mattress. I've been trying to get it replaced for a week. The store does not answer the phone. Customer service has done all they can. The warehouse and the store do not answer the phone. The best advice I've gotten is to go into the store which I haven't been able to do since I've had out of town guests all week, not to mention I've had to sleep on my couch for a week. NEVER ordering from Ashley again!!
I ordered my couch last week and was told it would be delivered yesterday from 3:00pm-7:00pm i waited all day for my delivery and finally gave up after 7:30. Only to receive a call 1hour and a half past my delivery window from the delivery men asking if i was home. I asked if they would wait seeing as it was their fault i wasn’t there only to be told that i had to reschedule because YOUR delivery people were late and did not feel the need to communicate with the person they were delivering to. I waited ALL DAY for my delivery and am now being told i have to wait several days for it to be rescheduled. I work hard and my time is valuable this is poor service and i will be cancelling my order and making sure none of my friends of family purchases furniture from here. Unprofessional at its finest.
Where do I start. How about from the beginning, we brought the dining room set in March. When it arrived it was obvious something wasn’t right, the guys were looking confused. They said we’ll need to schedule for a technician out and fix the table. 1st red flag. Remind you I paid cash. So call for the 1st technician wait days he comes out like he’s going to order some parts and when the parts get in to call for another technician to come out. So we wait on the parts to come then call for another technician. He gets here and says there’s nothing he can do. At this point I go inspect the table and it’s very obvious the table is defective and the pieces don’t add up. So I’m fed up don’t want the table I just want my money. Then the start of me calling to get this table out my house and my money back. Every call was respectfully I don’t get out of character or anything it’s not their fault. So I finally talk to a supervisor Lenford and he clearly stated he approved it on his end. Cool never hear from him again. I call back to speak to him I’m told he’ll call me back. It’s now June and I’m still very unsatisfied and disappointed with this bootleg table and ripped off of over $1200.
Sally Y. was very helpful in helping us find a great price on our furniture. Highly recommend her for her great service!
We bought a king bed and dresser and they literally took forever to deliver it and when they did there were a lot of pieces missing. They promised to deliver it on a specific day and they didn’t, they kept pushing back the date until we had to go back in person and complain. When they finally deliver some of the missing pieces, they forgot the screws so they didn’t even assembled my furniture. When I tried assembling it, the pieces didn’t even fight right, their quality is not worth the price. Save your money and time and go to another store
The furniture I purchased (Desk/Chair) was to have been delivered on 1 June by Ashley Furniture fully assembled. In calling the morning of 1 June for delivery time, I was told this would be shipped via UPS in boxes…meaning we had to assemble! We paid for premium shipping. I called the store repeatedly after they opened and always got the answering service. They told me to keep trying until someone answered. I finally gave up and drive to the store, marched in and asked for the manager. At the service area, there were 3 ladies and no one was on the phone! WHY did no one pick up?? After talking to the GM, they assured me they would work for a delivery NLT 6 June and call me that same day to hopefully have an earlier delivery. NO CALL received. I will try again today and if no response, my order will be cancelled.
Fantastic selection ,great job by David Duba
Great service, customer oriented!
Absolutely great experience and outstanding service from David Dubus. David is one of the best workers there! He was so friendly and helpful, he definitely knew what he was doing and gave great advice as well. This location had great finds and really good deals for Memorial Day weekend as well. 10/10 would recommend!
Great experience, very friendly staff. Sales representative was great!
Had a great experience at the Waterford Lakes location. Sally took great care of me and showed me every option in their store that fit my descriptions and was very mindful when discussing the options they could offer. I would recommend asking for her
Sales person allowed us to walk around not pressured very informative and made process better.
(Translated by Google) It is a show to go to that place, very good and beautiful furniture (Original) Es un espectáculo ir a ese lugar, muy buenos y bonitos mueble
Great service and they did price match online
This place lies about deliveries. I purchased and PAID for a rug 3 months ago. I was told and also given documents showing delivery in one month. As of today I still don’t have a rug and now they refuse to return my money. I have requested the refund. I was not aware that a company can hold your money and refuse a refund and fail to deliver product. The manager of the Waterford Lakes location also feels the need to threaten female customers. Contact customer service and they just hang up. Since when is this acceptable business practice? Facebook reviews are 2 out of 5!!!!
Andre was very helpful and answered all of our questions. We loved our bedroom furniture so much we had to buy our dinning and living room sets too. Thanks again Ashley’s and Andre.
Very helpful and friendly employees. Nice selection of furniture
(Translated by Google) Very iresponsible with the delivery because they do not comply with the indicated date and they do not let you know that they changed it (Original) Muy iresponsables con la entrega por que no cumplen con la fecha indicada y no te lo dejan saber que la cambiaron
(Translated by Google) The worst experience I had in my life was a delay in receiving our shopping on the date of 12/2020 and we received on the date 04/2021 they were lying to us whenever we called that after a week or two we will receive and in fact we delivered after almost four months and there was no furniture in the house to sit on because we got rid of the old. We know that Ashley does not meet their appointments and the worst is that upon receipt we received the furniture different in color that we requested and the disaster is that after the first day of use we noticed that it is old and used when you sit on it, it drops you. From the first look you notice that it is a user. But they did not do justice to us knowing that we sold all the furniture from the Beth from them three furniture: 2 sofa in the shape of L and a table for eating. The second problem is a malfunction in the zipper for the second furniture during its installation by one of the installation technicians and so far they have not repaired it every time they say someone will come to fix it but no Unfortunately, it is the worst experience with this store. I do not recommend shopping from Ashley until now. We still haven't found a solution for the furniture that seems to be used. (Original) اسوا تجربة عشتها في حياتي تاخير في الاستلام تسوقنا في تاريخ 12/2020 واستلمنا في تاريخ 04/2021 كانو يكذبون علينا كلما اتصلنا انه بعد اسبوع او اسبوعين سنستلم والواقع اننا اسلمنا بعد تقريبا اربعة اشهر ولم يكن في البيت اثاث لنجلس عليه لاننا تخلصنا من القديم لم نعلم ان اشلي لا يفون بمواعيدهم والاسوا انه عند الاستلام استلمنا الاثاث مغاير في اللون الذي طلبناه والكارثة انه بعد اليوم الاول في الاستعمال لاحظنا انه قديم و مستعمل حيت انه حين تجلس عليه يهبط بك .من النظرة الاولى تلاحظ انه مستعمل اتصلنا كثيرا ودهبنا للمتجر الدي تسوقنا منه لكن لم ينصفونا مع العلم اننا تسوقنا كل اثاث البيث من عندهم ثلاث اثاث 2 sofa على شكل L وطاولة للاكل اما المشكل الثاني هو عطل في zipper للاثاث الثاني اثناء تركيبها من احد تقنيي التركيب ولحد الان لم يصلحوها في كل مرة يقولو سوف ياتي من يصلحها لكن لا من مجيب للاسف هي اسوا تجربة مع هدا المتجر لا انصح بالتسوق من اشلي الى الان مازلنا لم نجد حلا للاثاث الدي يبدو مستعملا
Shoutout to my guy Lito So helpful, not trying to get any money out of me just trying to find the best situation for me. Man deserves a raise
Our salesperson, Sally, was super friendly, honest and helpful!
Great customer service. I had a phone order with Paul Benitez and he kept things simple and helped me find exactly what I was looking for. Simple and effective payment process as well. Can’t wait to get my order!
Very bad customer service. We bought a Sealy mattress worth 1000 usd and it got damaged in 6 months and sinked. They say it comes with 10 years warranty , when we ask them to get us fix it or replace it , Ashley asks us to contact Sealy and Sealy asks us to contact Ashley it’s ridiculous.the staff at the store are of no help to.
(Translated by Google) It's cute, bad attention (Original) Es lindo, mala atención
(Translated by Google) beautiful (Original) Bellísimo
Faiza was great, she helped us pick out a mattress that was perfect. We were very worried about the price and she helped us so much with discounts and financing. Will definitely be coming back to see her!
This is my first time buying furniture at Ashley HomeStore. They have good quality stuff. I was pleased with the exoerience.
(Translated by Google) Excellent attention. (Original) Excelente atencion.
ROBERT is the guy to see!! He is knowledgeable friendly and goes out of his way to make savings happen!! I appreciate him most of all for the sincere greeting and the time he took to explain the furniture! Ask for Robert and you are for sure going home happy with your purchase
Had a great experience shopping for a less expensive bedroom dresser for my mother-in-law. Our salesperson (Kevin) was pleasant, knowledgeable, and managed to find an in-store dresser for us at an online sale price. He held the discounted price for us for a few days while we mad up our mind. It was a nice, simple transaction. We still don't care how other sales staff pounce on you when you walk in the door (not the case with our good sales guy) but the rest of our experience was very good.
Absolutely ridiculous experience trying to purchase a dining room table and chairs. Purchased a dining room table and six chairs during the Black Friday sale in November 2020. Promised delivery on December 26th. No calls, no delivery. Then told it would be February. Again, no calls, no delivery. Then told two of the chairs were back-ordered and that's what was holding up the delivery. Promised March 5th, 2021 delivery. Once again, no call from Ashley's regarding the delivery tomorrow. Now being told they don't have the table or the chairs because they gave it to someone else and it will be April 25th, 2021 for the delivery. Not going to happen. Just cancelled the order. Ashley's customer service could not care less. They actually hung up twice today and one of those time their own representative was on the phone with us in a three-way call. Heading to City Furniture to start over. In addition to this fiasco my sister-in-law just took delivery of her sofa and love seat with greasy hand prints on the fabric. Ashley's use to be our go-to place but I would not recommend them to anyone going forward.
Bought a 4-Piece Sectional Sofa with a Ottoman, a Dining Room Table with 6 Chairs, and a Console Table with an additional fireplace installed. The ottoman, the sofa, some of the chairs and the console table were all delivered stained with grease or some sort of material. I am even missing 1 of the accent pillows that was supposed to come with the couch. They promised 12 and I only got 11 of them. Because I didn’t notice it immediately during delivery (busy dealing with 2 dogs and a cat while moving old furniture out of the way, also busy cleaning up all the mess the install team left on the floor) I now have to wait 2 weeks until someone can get out and take a look to fix it. After spending thousands and thousands of dollars on brand new furniture that is not what you want to deal with. Legitimately EVERYTHING in the delivery has something wrong with it. Very disappointed with this experience. Hopefully the can figure out how to make it right. Be careful before spending a bunch of money here.
Lito helped us out with our purchase, and made everything so easy and wonderful! Were really excited to get our furniture in!
We found a recliner sofa on line, then came to the store. The salesperson Mauricio was very helpful, considering that I had left the printout at home! On his tablet he found the sofa we were looking for, and while it wasn't in the store, it was on sale!
The delivery guys threw my new leather couch on the ground, I would never buy anything from this company.
Worst customer service experience ever! I'd rather go to Rooms to Go. Their mattress return policy is the worse. They gave me such trouble even though I paid extra to have the mattress 90 day comfort guarantee. Then finally after going back and forth to get them to agree to send me a different mattress (mind you I had to pay another 1600 for the new one), they messes up their delivery and canceled my delivery and then they tried to deliver the same mattress I already had instead of the new one. Finally got my mattress. Also, with my initial delivery of my bed, when they put it together the headboard was shaking because of these tiny nails they put in and there was chipped wood on the headboard. We complained to our sales associate about it and Nothing was ever done! Please don't waste money here!
We had an overall great experience at this Ashley location, we were able to find all the items we were in need of for our new home and the associate Homeira was excellent and helpful with finding exactly what we wanted.
Worst customer service. We purchased $13,000 worth or furniture and three months later, we are still waiting on the majority of our purchase. Even decorative pillows are still on backorder. Save the aggravation and buy elsewhere.
Goid visit associates were engaging and informative..
Had a great experience purchasing multiple items. Request Christopher Plaza, very knowledgeable and honest. Will definitely be returning.
(Translated by Google) excellent attention (Original) Exelente atencion
I do not recommend Ashley Furniture to anybody there warranty through GBS sucks I had an accident accrue when trying to relocate some furniture to a family member and one of the pieces got torn in the back when loading It in the truck. I will never shop at Ashley Furniture again I will look elsewhere that actually offers a warranty that will cover accidental damage. I am sure I am not the only one that has had things happen to Furniture purchased at Ashley Furniture. The warranty that Ashley Furniture provides protection for cuts stains or whatever else is listed is a joke accidentally damage should be covered under warranty and I’m sure other stores would offer a warranty that would include this. Being that this piece of furniture is no longer made I should be given a credit for a reselection This would be a way to fix my dissatisfaction with Ashley Furniture and I would consider giving them a better review. I know that because of the warranty service they offer it’s just a matter of time before Ashley Furniture gets to go out of business especially with Covid19 being around businesses are going out and this one will be one.
Everything perfect and elegant, but $$$$$$$$
Would not shop here anymore bought 2 items on SEPTEMBER 9 th SETUP for delivery Oct 18 got call on Oct 15 delivery New date Nov 20th. On Nov 17 call from the delivery company that items are don't in the warehouse will deliver on Nov27th Called store was put on hold for 1 hour no answer. Went to the store, found out the items that I bought will not be delivered until Feb 2021. When I purchased these items the salesperson Assured me that they are in the warehouse in Tampa and would be delivered on Oct 18. Now this is the best part got a call from the delivery company Oct 17th can't deliver items there not in the warehouse will deliver November 20th got a call November 17 th just got items will deliver November 27 th. Went to the store On the 27th to check up on my delivery..that's when I got the great news only 1item is in the warehouse ...and that's the day Ashley got There great news when I canceled my order. I have bought over $20,000 of furniture from Ashley.But Ashley has changed..No Customer Service...You will not be in business when you lose your customers..I could find other furniture companies that would love to have my Business. .
Very nice assisting, friendly Staff
4 Stars for the following: costumer service at the store was great. The staff was helpful even when it was a busy time. The shipping did have a delay but the information was relayed in a timely manor. The system for drop-off from their staff is VERY user friendly. The many staff members that dropped our furniture off were always professional, clean and friendly. The only incident we had was that one the couch sections had some fabric that was not 100% nailed to the frame (pictures attached). We purchase a huge couch, and a king sized tempur-pedic mattress with box spring, and king sized bed frame. Altogether we spent roughly $7,000 on various things and are happy with the purchase, drop-off and assembly. Their financing is easy and we couldn't have done it without that.
Paid in full for my King bed room set and up to this day we still had not received it. Initially the delivery was set for the beginning of November then the end of Nov and now they say I will not receive it until the end of December. I do not recommend Ashley as they will lie to you!!!
DO NOT!! I repeat DO NOT buy from Ashley's!! This company is despicable!!!! We've bought multiple room sets and spent a lot of money there over the last few months alone! Nothing but problems with quality, pricing, delivery, warranty etc. They pretty much let you know that you are nothing but a number and not a single person I've spoken with since I started to try to get my problem resolved has given me an answer or gotten me any further than when I first started! I even "put in an escalations ticket" with a representative who told me that I'd be contacted within 48 hours and that was a week ago already!! Do not waste your time with this business! I can't even begin to tell you the list of issues I currently have going on with no resolution in sight!!!!!! If I could give zero stars I would! Despicable company will never get my business again!
After two trips to the store we decided on, and purchased, a new bed. Unfortunately it was not in stock and had to be ordered, delivery date set for 2 weeks out, okay no problem. The day before the delivery date I told my wife that we should check in with them to see what time the bed would be delivered. She called the store and was told “oh, I’m sorry, the bed is on backorder. The new delivery date will be in 10 days”. Obviously upset, she spoke to the manager. We understand that things happen, we just find it hard to believe that nobody knew about the backorder before we picked up the phone to check on it the day before the anticipated delivery date. The salesman, Chris, was nice enough, but you can tell he works on commission. As soon as they had our $7000 we were an afterthought. The manager apologized and offered a minimal discount for our troubles, then assured us the product would be delivered as promised on Nov 5th. We even received a text confirmation of the new date with a follow up stating that a delivery window would be communicated. Here it is, Nov. 5th, we’re getting our new bed today!.....not so much. After not receiving a follow up text designating a delivery window I decided to call the store. Now mind you, I have spent the morning draining and tearing down our waterbed so we would be ready. When I reached dispatch she says “oh no, your delivery date is not until Nov. 15th”....”the bed is still on backorder”. Again, I get that things happen, especially in today’s climate. But if you’re looking for even the bare minimum in customer service, you WON’T get it from this location!
Sale people were excellent. Nice setection of furniture
Buyer beware! I bought a sofa sleeper and did not pay the extra 100 fee to put it together so they delivered via outside company damaged. It had a hole in it. I reported it within 7 day time frame and after several calls to customers service they agreed to pick it up and give me a credit. They said I'm only allowed to get a store item. Ashley store and Ashley online are two different companies so they will only allow you a store credit limiting 90% of options you see available online. They will not give you your money back even if its damaged on delivery. Store rep made comment that this outside company always damages the items and this is a known issue. Then they were to give me credit for protection plan I paid, but then strung me along for a week saying its gonna be processed. They hung up on me, said they were working on it, ultimately I went to store and they informed me that they closed the request without notifying me stating that since i got a replacement credit I used the protection plan... but thats the problem they USED my protection plan They said giving me the credit for a sofa I never used and kept my $129. Then... I went to store and bought bar with credit. Bar was beautiful but the side wood that has to hold up the shelf for the wine bottles are just stapled in with less than a quarter inch to hold up the weight. The shelves of this item are not secure. The whole thing crashed revealing that its just small staples. So now I went online asked supervisor to call me and she refused giving me same canned response.In summary. Both items were damaged either by delivery or by the way they were made. They took my protection plan and used it to cover their delivery damage. Now I cant even use it for the broken bar. I've been on the phone to their customers service line spoken to supervisors that tell you what you want to hear and never follow through. No ownership, quality awful customer service. Very disappointing!!! To this day they will not have a supervisor call me back!
Kevin Schmieder was very helpful in aiding our selection. Very patient while we made our decision
Watch for added extras, extended warranty etc. Delivery charges, should be free.
Great deals.
Order night stand back in August almost three month later still haven’t received it try calling store they keep giving me different delivery date Am canceling my order and will not deal with this store again
Excellent service from Kevin! He helped us find the perfect recliner for my dad!
(Translated by Google) The worst experience buying furniture. They are very irresponsible..Do not buy anything there for delivery. I have 3 months waiting for some furniture that I bought and they sent texts that they were coming and they never arrived and when I called they blame each other as if they were not all Ashley /// The worst experience buying furniture, 3 months waiting They send texts never arrive and when I go or call nobody knows anything they blame each other 4 times the delivery date changed the worst thing is that I have half of what I buy here and that all this payment .. the worst service I could have watch.. (Original) The worst experience buying furniture. They are very irresponsible..Do not buy anything there for delivery. I have 3 months waiting for some furniture that I bought and they sent texts that they were coming and they never arrived and when I called they blame each other as if they were not all Ashley /// La peor experiencia comprando muebles, 3 meses esperando mandan textos nunca llegan y cuando voy o llamo nadie sabe nada se culpan unos con otros 4 veces fecha de entrega cambiada lo peor es que tengo la mitad en aqui de lo que compre y que todo esta pago.. el peor servicio que he podido podido ver..
Don't shop at Ashley !!! I bought a sectional sofa that has the worst fabric I have ever seen. It was horrible after a month we received it. I called the Ashley store and they sent someone to "evaluate", after a few weeks, they sent me a text message that they couldn't do anything about. The fabric looks badly like an old knitted sweater after just sitting on it. I've never had a couch like that. The biggest regret I could have!
Unfortunately I furnished my entire house with Ashley’s furniture, I had several problems with the items these problems where minor small problems. However Ashley’s Furniture provides the worst customer service that I’ve ever experienced in my life. After several phone calls and hours on the Phone I was finally able to get a technician set up to come and look however I was told when he arrive to my home that he would only be looking at one item because that’s all that was on his ticket. There were four items that needed to be fixed which should’ve been a relatively easy fix for a furniture repair man. I was told the items would be replaced and they would set up a technician to come back out to look at the rest of the furniture. When I called to do a follow up they told me that the case number had been closed. CLOSED with no repairs and nothing accomplished. Today I chose to write this review because I just spent another hour on the phone with Ashley’s furniture a month later still having to explain what was wrong with my items. I feel as if I was completely cheated and ripped off and everyone that I speak to says that they’re very sorry to hear what has happened however there’s nothing that they can do about it. Please be aware if you decide to do business with Ashley’s furniture that you are likely to experience very little help when it comes to fixing the imperfections of the items that you purchased with your hard-earned money.
Sales representative was very helpful and attentive. The purchase went very smooth.
Renata was very helpful, friendly, and assisted me in making great choices
delivery driver damaged my floor and ashley refused to fix it. never doing business with them ever again.
Update.... Thanks to our salesman Chris at the Waterford store for directing me directly to the store for help and not Corporate Customer Service. (Options 2 people when you call) I am so frustrated with Ashley's customer service department. I had a couch delivered and a few other pieces over two weeks ago. When items were delivered the TV Console was messed up and a few things on the sectional. Only one of the damages on the sectional was fixed by a tech and the TV console was replaced a week later. I contacted customer service on the tear on the sectional, I was asked to send pictures of the damaged piece to a number that says we will get back to you....NOT! I've called numerous times and told 3 different things and was told someone would call me within 48 hrs....still waiting! All I want is to be able to relax on my NEW COUCH. I don't want to wait on a tech to come out to see if the damages are deemed irreparable for an exchange. I bought a brand new couch not one that is damaged and needs to be fixed!!!
They are friendly, accommodating and they price match!
Prices don't match quality
Good prices. A little too much farmhouse/rustic styles.
Great service & price. Christopher was great as he wasn’t pushy for me to buy my bedroom set. I’m very happy with all my furniture.
I had a great experience overall at this store. Good selection and the staff is awesome! Janett was there to assist me when I walked in. She listened to my needs to see what I was looking for, and the first sofa that she brought me to ended up being the sofa I bought. Was in and out in no time with exactly what I wanted!
Too 'spensive. Variety of chests seem to be largely different colors of the same design. No prices on larger items and you have to look at the plaque.
Absolutely terrible experience - received my coffee table without any hardware. Online support told me to go to store, and store told me because it was a delivery I needed to get help from online support. I STILL don't have any way to put my coffee table together, which I bought 1 month ago, and no one will assist me. GO ANYWHERE ELSE
Great customer service by knowledgeable sales people. Great furniture choices.
Worst ever 10 weeks and still waiting on half our order
Robert Rodriguez In the store was great, but when my bed set came in it was broken. I had to call no one picks up the phone. Had to go in , and still didnt help me. Now waiting 3mouths ,,,,,,, not happy ,,,,, do not use Ashley furniture
Please avoid this company all together if you are looking to purchase furniture and have it arrive within a couple weeks of purchasing. We’ve ordered several pieces of furniture for our new home, only to be told the day before delivery that it is on back order for another month. Another piece of furniture was ordered beginning of June, and every follow up to get a delivery date locked down results in another month long delay. At this rate, we are expecting our furniture to be delivered at the end of the year unless they get their inventory right (doesn’t seem like it at this point)
(Translated by Google) Nice layers (Original) Nice couches
When you go to this location make sure to ask for David Duba. We have been a repeat customer of his for over 10 years and he has always taken good care of us and treated us like family. He is by far the best of the best!
Very clean.
I called Ashley furniture on three occasions and left detailed messages requesting a call back on the warranty related to a furniture purchase. It’s been weeks. I still have not heard anything. Non-existent customer service.
Sally was very welcoming and nice upon arrival. She was willing to help me find everything I wanted in a discounted bed set within my price range and in a decent amount of shipment time. She was very patient and showed me different sets that would fit me very well. I will refer everyone else to Ashley’s furniture and especially Sally.
(Translated by Google) The cheap and expensive furniture of poor quality (Original) Los muebles barato y caro de mala calida
We went to Ashley Homestore to buy furniture for several rooms in our new home. We worked with Andre, who made the process very easy. He spent about 4 hours with us and took the time to ensure we understood all aspects of the furniture we were buying. We also got a VERY good deal on all of the pieces we purchased. I would definitely recommend shopping at Ashley Homestore and working with Andre. Definitely a 5 out of 5 for us!!!
Horrible experience wasxon hold for 30 minutes before hanging up when I called ahead, then upon visiting the store the sales rep was on his cellphone the entire time seemingly uninterested in making a sale. He showed me one couch which was, in his opinion, "similar" to the one I was interest in online - it wasn't, and said I could order one sight unseen, didn't have fabric swatches to show me, and no return policy. After wandering around the sales floor and asking another sales rep a question he seemed to be interested in wandering back over near me all the while never looking up from whatever was so important on his phone. Customer service is horrible. Get off your phone. I'm in sales, and this is no way to treat a customer.
Well today was a bad day everyone at the store seemed so unprofessional and very rude !
that
Expensive. Loved the furniture though.
Slow to help and they had a hard time explaining how they would replace or fix damaged furniture. I had to speak to 4 people to get an answer that did not seem customer service friendly.
I had ordered 2 chairs on line and I thought it went through. After a week I did not hear from the delivery people I checked my bank. The items were not deducted out so I tried to reorder them. The chairs went up in price. I them went to the store and they fixed it. Gave me the chairs for the sale price. I now have a delivery date. I am excited to get my chairs.
From the moment my wife, daughter and I walked into the store, Adam El Badia took very good care of us! He was very calming and reassuring throughout the whole experience of buying new furniture! The entire staff at the Waterford lakes store was very kind, courteous, and professional, but Adam stands apart. Thank you Ashley furniture for a wonderful experience.
I walked in this store to look for & buy a bedroom set. From the time I walked in, to the time I left ...Not ONE employee approached me to offer any assistance. One young man looked at me & turned & walked in another direction. I was prepared to pay cash for a b.room set. Needless to say, I left with no help & no purchase. Very bad customer service!.
Even that I could not get the recliner in the color I wanted the young guy at the door was excellent.
Robert and Joel where extremely helpful and knowledgeable I got in and out in a quick time and exactly everything I needed for a great price! If you’re heading to Ashley’s for your furniture please ask for Robert! He will not disappoint you.
Great choice of products. Sales is friendly and knowledgeable. Delivery personal were courteous. However if you have any problems or questions customer service is impossible to get in touch with. They don’t answer on customer service line. You call the store and through recordings you get looped back to customer service. Again no answer. They say you can contact online through message. What a joke. They send you through a series of questions and end up looping back to customer service. The only way to get action you have to go back to the store. Great looking product just extremely poor and disappointing customer service.
If only i had extra money. Found a great recliner!
This has been one of the worst customer service experiences in my life. I received a partial shipment of my furniture, and the delivery man informed me that the rest of the furniture would be arriving later in the day since they "forgot" pieces of my furniture at the warehouse. By the end of the day, I never received the rest of my furniture. I called the following morning and was informed they would look into it and call me back later in the day. I did not receive a call back within 8 hours so I called the store again for an update. I understand that there occasionally are mistakes especially during the circumstances due to COVID-19 but when I called the store for an update the customer service representative blatantly lied to me several times. At first, I was told that there was no manager I could speak with (after pushing, I finally spoke with one about 30 minutes later). The manager told me that he would refund the cost of the delivery as well as transfer me to the warehouse manager to figure out where my missing pieces of furniture were. Not only did I not receive the refund promised, they transferred me to a customer service line which was not taking phone calls. I called the store back and they then stated that the warehouse was not open today even though they had been in communication with the warehouse "all day" to see where my furniture was. I was completely hung up on and transferred to the wrong number multiple times and at the end of all of this I still did not receive an update on where my furniture is or when I would be receiving it. My family has spent over $20,000 in the past 12 months here and I understand that things may happen and we are all human, but what I don't understand is how such a large company can not display better customer service and provide me with the simple answer of where my furniture is at and when I will be receiving it. After 12 days of my order being placed, my furniture is still missing and there is no solution.
Our sales associate was great! Very honest and informative. Sherry knew the answers to our questions and made our purchase seamless!
Very helpful and had just what we needed.
Let me start by saying thank Ms. Sally S. for turning things around and making our day. She listened to what we were trying to accomplish, made suggestions and saved us a trip to the mattress store. She wasn’t pushy and was very professional. In today’s time people are often rushing you to spend money and many times not concerned about finding the right solution. We want to thank her for showing us the meaning of GOOD CUSTOMER SERVICE and helping us make 3 little girls very happy.
Our sales associate, Robert was exceptional in his knowledge and assistance in helping my wife and I purchase our new living room set. The quality and service at Ashley furniture is second to none. We will be back in the future for further furnishing. Thank you Robert and thank you Ashley furniture.
Went in to look for a loveseat, Kevin was super helpful and showed me one that I loved and didn’t even know they had. Will definitely return for any other furniture needs!
Flawless victory for myself & Ashley Furniture. Jay was is extremely knowledgeable and professional. We can't wait to have this delivered to our new home!! I'm telling you, know what you want and you'll have no issues everytime. Thank you again , see you in a few weeks.
I'm very disappointed in the customer service in this store. I came in today to finish furnishing my living room and not ONE sales person is available to help. I finally caught one, and I basically got a price quote and shoved off. I guess I dont look expensive enough. I saw the exact same piece online for $500 less and I was told by another person that its probably a refurbished piece of furniture and they wont price match. I've worked in customer service and sales for 10+ years. Your sales people should know that in order to be successful greeting a customer, building rapport, and giving their attention are essential. I'm still sitting here with 3 sales people walking around doing nothing and still no assistance. Very disappointed!!!
Christopher was a great salesman.
The worst customer service i have experienced in my entire life and i am 57. From local to regional to corporate. Tried to return a sectional l.r. set 1 hr after it was delivered . Here i am one month later 2 thirds of a l. R . set still sitting in my living room. They delivered the wrong sections. Men were not wearing gloves or mask. Have been back and forth with local and corporate. They finally agreed to take it back only to reschedule pick up twice. It is still in my living room and i have been billed by the financial institution. Buyer Beware !!
Awful company. Furniture quality is extremely subpar at very high prices. I've been waiting on hold to return their garbage furniture for over 15 minutes now. Go anywhere else. edit: After 30 minutes on hold, the call dropped. I'll just have to dispute the charge with my credit card company. What a terrible company.
Ignore calls, chat does not work, delivery system is broken 🤦🏻♂️
I went yesterday and bought a mattress and a bed frame. I had the best costumer experience I was help by Christopher Plaza, he was very helpful and patience with us and looked for all our options. I really recommend his help.
Customer Service is terrible. I bought a sofa back in February, You sink in it. I have been since then to resolve this issue with no success. A technician came to my house to check the sofa and no word from anybody of the outcome. I will not buy anything else from Ashley Furniture.
I will never purchase from Ashley furniture again. Order a dining room table and in show room showed it perfect when delivered to my house and some wood marks that weren’t on table in store. Called customer care they said to call store called store they said it’s in there store in signs that everything is made out of real wood and some pieces can be made different. Well the sales lady that sold me the furniture never told me anything so I was not aware of that well she said can’t do anything. Well your horrible and there are other furniture stores out there.
(Translated by Google) Excellent customer service! The employee Christopher Plaza was very kind, he answered all my questions and he looks for me the best offer, thanks for that! The service was by phone and I really explained everything in detail. Thank you (Original) Excelente Servicio al Cliente! El empleado Christopher Plaza fue muy amable, contestó todas mis preguntas y me busca la mejor oferta, gracias por eso! El servicio fue por teléfono y de verdad que me explico todo detalladamente. Gracias
I had the pleasure of having Zo assist me. From the moment I walked in she greeted me and my family with such a wonderful smile. She helped me in finding everything I needed as well as a little more lol
Ashley always come through! I am so impressed with their customer service! I love the quality of their furniture! They made it very easy to furnish my new home.
The worst customer service experience I've ever received. I spent over $8500 on a Tempurpedic bed and the massage feature stopped working. Called Ashley who brushed me off to the manufacturer. Now they stopped taking my calls and Ashley is refusing to help me. Cannot believe I've spent over $15,000 with this company and they treat me like I just bought a stool.
Adam was friendly without being ‘pushy’. Got me a great deal too! Looks great quality furniture. I’m looking forward to getting it delivered.
Alisha was awesome, no pressure and extremely well trained.
Sophie our sales lady was phenomenal showed us our options and gave us great advice! She knows her product and the location of any piece on the floor!!! Great prices!
Great experience. Helpful staff.
Great Furniture selection
Lito was very pleasant to work with. It’s nice to be able to sit on chairs to check for comfort and see item you’re purchasing in person
Way to expensive
Triston was great, friendly, and had excellent customer skills. He helped us stay in budget and was awesome to work with.
Had a great experience with David Duba. He was informative and polite. We never felt pressured or hounded and we are very happy with our experience.
Jose was awesome. He answered all our questions and made sure we had the best deal possible. Abraham the manager also was a wonderful person to deal with. They were both informative and made the whole process easy and stress free. I would highly recommend and use this location again!!
If you are thinking about purchasing furniture, this place is it, ask for Johnny or alicia, they will help you out as much as they can, huge discounts. Am very pleased with what I purchased and paid. Very honest people
Friendly staff, no high pressure sales tactics
Rula was so attentive and helpful! We had a great experience today and are very excited about our new sectional!
Quality furniture, prices seem equal to competitors, sales staff not too pushy
Please save yourself the time and trouble the warranties are a scam and waste of money. I bought a power base at 1k dollars and move. The base isnt working and I'm told that my Warranty is void and I have to pay out of pocket to fix! Wow! Please if I can save anyone the time and money. Shop somewhere else
Mostly good but waited a long time and had to jangle the manager for the best price. I have to wait 20days for the second part of my order and that is the most upsetting part, the waiting was the other annoying issue.
Sally is a great salesperson. Very personable and respectful. She is a great asset to your company.
Alicia and her team were incredible during our purchase. They knew what my goal was in price and managed to get an entire bedroom set and mattress on point! There was no begging or hassle. They gave their best price and got us out the door! Extremely happy with my purchase today!
I buy a coffee table Same day that I received the furniture I called them to tell them that the coffee table have a damage And was to big for me Now they are telling me they don’t have a return policy if you received the item is nothing they can do talk to a manager and customer service and there is nothing they can do I have to furniture only four hours and there’s nothing they Can do , To sell it’s no problem they don’t care they never tell you there is no return policy when you receive the item this is the worst place to buy furniture stay away
Ashley Furniture was so easy to work with. Renata made sure of what I was looking for and then showed me many different types of furniture. No pressure and then gave me a great price. I can’t wait to receive delivery. I’ll update my review upon delivery.
The furniture is nice, but the quality of the delivery, set-up, and customer service is horrible. After the first delivery, the technicians have had to come out more than one time to ensure everything was properly assembled. It’s been quite frustrating. I would think about it before making a purchase. Ive had a better experience with other furniture stores.
Went into Waterford Lakes store and purchased a couch, chair and coffee table. Scheduled for delivery on Jan 25th. On Jan 16th I called the store to move my delivery date to the 26th. No problem. On the 24th I get a text to confirm my Jan 25th date. Wait! What? No! I moved my date. I did not respond to text as I thought it was a mistake. On Jan 25th I called to confirm my date for the 26th. Was told the delivery was now moved to the 29th because I did not confirm the 25th , which was the WRONG date! I called the store to find out why the date was messed up from the scheduled date of the 26th. I was told "Someone moved you back to the 25th". Who? And why? How do you just move a customer delivery back to the date they changed it from? AND..WHY wouldn't you CALL the customer to ask or confirm? After several phone calls, I got the run around on delivery and they can't get it rescheduled for my wanted date, and now I must wait another week for my furniture. Not the end of the world, but ABSOLUTE POOR CUSTOMER SERVICE! Will think twice about shopping here next time. Quick to sell me furniture but not so quick to remedy your mistake!
Great and friendly staff
Chris greeted us kindly at the Ashley store in Waterford Lakes Orlando Florida. He pointed us in the direction we asked for and he waited patiently until we had tried out all thel electric sofas and loveseats. He couldn’t have been any more kind and considerate.
Ok. Not good customer service
Went there and bought a leather power sofa they were there more than helpful they show all the options not rushy very kindly A gentleman his name is Kevin was awesome! I got checked out in few mins and it was super flexible and everyday they followed up with me to make sure it’s all good! Even when it arrived they called me to check that’s all went good! Highly recommend.
Our service was great we had no issues with figuring things out and everything turned out very well we were very pleased with our purchase and will return again
When they got clearance or sale prices are so convenient according to the quality.. The workers are so polite and they have all the answers .. Thanks to the manager that gave me a discount on my delivery and thanks to Rula who helped me purchase my excellent priced dinning table 😊👍
Everyone at the store are very helpful - our salesperson, Kevin, helped us find the perfect couch for our apartment and the purchase was very easy. He made our experience very personalized. We were in and out of the store very quickly. I am shorting them one star because the first scheduled delivery was unsuccessful. The delivery guys deemed it undeliverable due to our L-shaped stairs and door and that "It does not fit". We requested a refund (which was also a very smooth and easy process from Ashley) and went to look for a different couch. We were sad since the selection at Ashley is perfect for smaller homes and apartments -and the deals are amazing. We couldn't find another one like the couch we just bought and realized the couch could have fit after measuring the door with some tilting and a bit more manpower. So we called them and canceled the refund for redelivery. Finally the second delivery guys -Bennie, hit it right out of the park and they were able to get it up the stairs. They were nice and awesome - we finally have a couch 👍 Thank you Ashley Homestore for a smooth experience throughout the entire process and for us not needing to argue about our inquiries!
Don’t buy there warranty plan. It’s a complete scam. It’s a great commission for the sales people and when you need to use it they will not cover anything.
Went to look for sofa by myself I am use to preshopping then taking my husband when I have made a decision. Was given a hispanic female salesperson. She walked so fast I could not keep up with her. Then instead of speaking to me turned her back and started to speak to fellow employees. When I tried to catch her name she continued walking expecting me to catch up. I stopped and told her I was no longer interested seeing that she was in such a hurry. I found another salesman Johnny who was very helpful and patient.
Go to the store, find what you want, then buy it on their website. You can get a larger discount on their website, and they will deliver it for free. If you order in the store, and question the delivery charge, they will lie to you and tell you that you have to pay it. Ask me how I know!
Really appreciate the friendly service
Janett was awesome and patient with us. Will definitely come back
My husband and I came in to look for new living room furniture. We were greeted by a lovely young lady named Janet Perez. She was extremely helpful and walked us through the entire store getting to know our taste and what we were looking for. She was not pushy at all she was very knowledgeable in the stores layout and inventory. She allowed us to walk around the store freely without feeling pressured but was always close enough to ask questions that of course she always had the answers to. The manager of this store should be honored that they have someone like Janet working for them. We definitely will be back in the near future to look for more furniture for our home and we will 100% ask for Janet again.
The customer service in the waterford mall is not to good. The merchandise is good quality but not the best and also is the same furniture always. Nothing new.
Sally who usually helps us wasnt in, but the store manager Abraham helped us. To say the customer service was excellent would be selling him short. He was phenomenal and took the time to truly help us and made our visit so easy. This is why we always go to the Ashley's in Waterford. Everyone who helps us is incredible. To them, it's not about the sale, but getting what you need at a great price.
Christopher had EXCELLENT customer service. He worked with us in every need and was able to clarify every question we had with patience and thorough explanation. It was his 4th day of the job but did not act as it at all! He knew very well what he was doing. Will definitely go back thanks to him!! Thanks Chris!!
We were helped by Christopher Plaza and he was extremely helpful, very friendly and informational. Definitely recommend him helping you find what you need in this store.
Run away. They like to sell furniture packages and deliver incomplete parts. Then when they make a second delivery a week later, they wont set up the furniture as promised. Delivery personnel drove into an old oak tree in my front yard and argued with my neighbor when asked to move the truck closer to the curb, instead of 18 inches in the street. 3 weeks since the purchase and i still have boxes of furniture sitting in my bedroom still sealed, and 1/2 of an adjustable base assembled. Drivers, dispatch and customer service all pass the buck and seem clueless to what the real policy is. They lost a 3 time repeat customer.
Chris Plaza was very helpful with finding what we wanted and matching the price online!
Really disappointed bought a dining room set so my family have a nice thanksgiving dinner when the delivery gets here they only brought me 4 chairs telling me that the table and the bench are not in stock don’t understand why didn’t call me before and let me know I call the store and they really had no intention of resolving the problem telling me that they don’t got it on stock that if I want they can come I pick the chairs instead of telling me come to the store and let’s see what else you like or let’s check what we got on stock that you like this is the worst costumers service ever I would recommend it never and guess what cause ur lack of professionalism me and my family had to eat our thanksgiving dinner on the floor 🤬
Kevin our salesperson was polite and courteous and worked with us patiently. Furniture is gorgeous
I have spent 10's of thousands of dollars at Ashley Home Store snd so many disappointments!!! From the sales people always lying, for example real leather vs fake and the die on the coaches coming off, to a expensive mattress and bed frame sinking in the middle, to the bed frame breaking , the legs off in less than a year. I fell off bed and got really hurt arm my back etc. I just do not know what to do at this point. So upset at this company.
We had a great experience. Sally was our sales representative and not only was very knowledgeable, she broke down all of the different payment plans in terms we understand. She worked in all the discounts and protection plan. We set up for Saturday delivery. Friday morning I got a text saying that the furniture would be delivered between 12 and 4. I only had to confirm the address. I got a call at 11:00 saying that they would be here in 20 min. Bonus! One guy came in to see the set up we wanted and in half an hour we had a new sectional and table. Exactly what we ordered.
Janet at Ashley's furniture was amazing! She helped me find the right sofa and took her time with me through out the process. I'm so glad I bought this sofa! Very happy! Thank you!
While the sales staff was pleasant, our overall experience with the purchase of a sectional was miserable. We had the wrong sectional delivered twice, on the third attempt a completely soaked sectional, and on the fourth there was ZERO communication on when the sectional would be delivered. On top of it all, there was no real sense of customer service. On 3 occasions, staff would report that they would gather answers on our questions and then Call us back, and that never occurred- it was our burden to continue to call them and retell our story over and over again until someone would finally do something for us. They have you call the store, then the store tells you to call the warehouse, and the warehouse tells you to call customer service. Ashley’s should do better in communication throughout their various departments AND THEN follow up with their paying customers. It just seems like no one knows what they’re doing, even the mangers. We are not ones to complain but this experience was truly frustrating. We won’t be purchasing from Ashley’s again.
Great store!!
Loving It All As Staff🆗
This was the first time I ever purchased something from this store and the costumer service was terrible and I will never go back. To begin with, the sales associate who was helping us acted like he hated his job and after asking him more than once to double check and make sure that the order was right, we still get a call the next day to let us know that the order was wrong and that it was only half of the bed not all the parts and that it would be extra. The manager calls us back and his response was you are not getting free furniture. Really? As I look at my receipt, I do see a payment that was charged at the amount your unprofessional sales rep quoted us and charged us. I wouldn’t have minded paying extra if the costumer service was actually good, but it’s terrible.
I will start with saying that Anne was the absolute only reason that we decided to purchase at Ashleys and you should go straight to her to avoid issues. I had a terrible experience at the Osceola location so I decided to give it one last shot at the Waterford location. Anne was so understanding and made it a point to correct the other locations mistakes. She saved me at least $600 got me an earlier delivery date on the exact same sectional I purchased at the Osceola store! She went out of her way to make sure that I was taken care of and even apologized for how I was treated at the other store. After such a great experience I went back a week later and she was able to get a bedroom set that was on back order which I could not even access online. She turned a bad experience to the best furniture shopping experience Ive ever had. Do yourself a favor and look for Anne who actually cares about the customer and not just the sale.
Friendly, professional and fast service. Thank you very much!
I bought a nice black bedroom set there.
I would not recommend buying couches from this company. Here are a couple things they don't tell you: 1. Once you receive the items, it is impossible to return or exchange them. They will send out a technician (in my case 30 days after delivery of the items) who will tell you everything is normal. 2. The warranty is non refundable and is issued through a 3rd party. It has nothing to do with Ashley furniture and is basically a scam. I was also lied to by the salesperson who told me that there was no manufacturer's warranty, yet there is one clearly stated on the tag attached to the furniture. I ordered couches which varied incredibly from how the floor models were. There was a measurable 2 inches of difference in the recline at the default position. I accepted delivery because I figured I would give them the benefit of the doubt and give it a bit of time to see how they felt. Big mistake because now I'm stuck with $5300 of furniture I absolutely hate. I have tried literally everything to return or even exchange the couches and they will not let me. Seriously, if you're considering buying any couches lookup the return policies for stores first and go to one that actually has one and provides customer service. From my research American Signature seems like a reasonable choice.
All the good furniture in our house comes from Ashley. I like that they have different price points so all should feel comfortable shopping there.
(Translated by Google) Very attentive Mr. Jose I recommend it (Original) Muy atento el Sr.jose lo recomiendo
Kevin was THE PERFECT salesman for a first time furniture buyer like me with over 20 YEARS of experience!!!!!! Extremely knowledgeable and respected my space when needed!
Worst customer service ever, I called to see when was my delivery going to be made and Luis the sales man kept saying what , and what , what, everytime I tried to talk, he said to called him back in a week and then hang up the phone on me SMH
Worst furniture store. From the day 2 to 1 year, this is the worst furniture experience ever. First, they could not deliver what we purchased for three times. 1st and 2nd delivered items were damaged. 3rd time they brought it fine but with a big sticker on it. There is still the stain on it due to sticker. They said they will give some money back but it never happened. When we follow up on what they promised, they kept passing it to someone else and nobody took responsibility on what was promised to keep us happy. And now, 1 year from purchase, I had to deal with their financing company b/c they informed that they will be charging interest after 1 year of purchase. In store, we were told that there won't be any interest for 72 months and it is not true. We learned our lesson and like to make others aware. We will not step a foot in that store anymore. If you like to purchase something, use your own credit card b/c you will have more power when you go through any issues. I regret that I did not use my own credit card.
Had a pleasant enough experience in the store and my salesman was a gentlemen, but after waiting 10 days the wrong couch arrives at the wrong time (they sent numerous text saying it would come at 2:30pm-6:00pm, but it came at 1:30pm. I ordered an expensive reclining couch and they sent one with out an arm rest. The deliver teams says that it only comes without arm rest, seeming to suggest it is my fault. I know what I picked out on the floor of the store. I call the store. No apology, no how can we make this right. So, I requested refund. It takes 3-5 days for refund. I was really excited about the couch too.
Friendly people could be better in suggesting products
Good customer service
Tristan Palmer's customer service was unmatched. 10/10 would recommend.
Awful! They got my order wrong twice, terrible customer service. Ended up returning all of it after they delivered the wrong sofa TWICE. I took off work for the delivery, only to be wrong again! Go somewhere else, I wouldn't count on or trust Ashley Homestore to get your order right.
Kevin was absolutely great and I am so happy I chose Ashley Furniture! I was nervous about buying my own new furniture for the first time especially after making a big move, but Kevin was so helpful and honest throughout the whole process. I feel so confident with my purchases and I cannot wait to see how it all fits in my new home. If you are ever looking to furnish your home, go to Kevin at Ashley Furniture in Waterford!
(Translated by Google) A very complete store, I loved it. (Original) Una tienda muy completa, me encantó.
I am BEYOND upset with the lack of customer care regarding the purchase that I made with Ashley that was delivered two weeks ago. The delivery was set to occur between 3-7pm and therefore I had to take the day off of work to accommodate this. By 7pm no one had arrived and my husband contacted delivery support to be told "they are running behind, they should be to your location by 8/8:30". Already, we were starting to become were upset because we were never contacted and given the update but we understand that delays occur. By nearly 9pm no one had arrived and we attempted to contact delivery support again (multiple times) however no one was answering the lines. At that point I contacted our local store to be told that because we purchased online "there is nothing anyone here can do for you". I asked for a phone number of someone who could help us and was told that it was the same number we had been attempting to call. I asked to speak to a manager to see if they could assist me and was told that there was no manager on duty that could speak to me. At this point, the delivery person contacted us to tell us that they would be to our location in an hour. An hour later we were contacted to ask if we wanted to reschedule because the delivery truck had broken down. I explained that I did not care if the delivery was at 4am, that I would stay up as I had to take the day off of work for this to occur. Our sofa did not arrive until 11pm and the delivery team indicated that delays and lack of communication are frequently occurring issues with Ashley. Had I known that it was going to be that late I WOULD HAVE NEVER TAKEN THE DAY OFF OF WORK! Had I even known that it would have been after 7pm and that my husband would have been home by then, no one would have had to have taken time off. I was contacted by Ashley through Facebook messenger with a generic auto response that states "we try to be as responsive as possible"! It has been two weeks and I am still attempting to get a response! I called customer service Monday and waited over 30min without ever being able to speak to anyone... I attempted to start a chat with the online chat feature however it was not working... I emailed online support without response... I want to know who is going to address this issue! Again, we understand that issues and delays occur however NO ONE contacted us to keep us in the loop and I took time off of work without pay unnecessarily!
Good prices
We had to get new furniture for most of our house. We had a house fire. Sally Seaton was the most caring and kindest sales associate at the Waterford location. She explained everything to us . She took her time and showed us some beautiful things. She knew that we were on a budget. We will definitely be be buying more furniture from Sally in the future. I highly recommend Sally the next time that you need furniture. She is the best!
Just had one of THE WORST service experiences of my life with Ashley HomeStore [Waterford Lakes]. I got 2 pieces of living furniture that honestly weren't worth what I paid for them. One of my pieces weren't delivered on the day it was supposed to-> and I wasn't even aware that it wouldn't until the delivery guy walked in with only half of the set! Then the 2nd set was delivered hours before it was scheduled to and the guy leave it on my doorstep. Worst part of all is that the only reason I knew of ANY delivery dates and times was because I CALLED THEM for daily updates. Communication is definitely not of importance here. To top it off, when I called (2x) the store about my dissatisfaction none of the management, staff, or corporate returned my call with something as little as an "I'm sorry for the inconvenience." Ashley has lost my services for life! Please help yourself out and go to a company who will VALUE you and your time.
Lot of choices. Good deals
DO NOT TRUST THE WARRANTY. Ashley outsources their protection plans to GBS Enterprises. Feel free to find their reviews so you can read the horror stories for yourself!
Bought bedroom furniture there and i have been pleased with it.
Jay P was amazing! So nice, hilarious, and really checked to see what we needed. Abrahim M, the manager was amazing as well. Came over to make sure everything went and we were happy.
If I could pick zero stars I would! Our salesman was absolutely fabulous, but everything after the purchase was terrible. Once they get your money, all customer service stops. Our bedset was supposed to arrive between 4-7pm. We did not hear anything from them until 10:30pm when they said they were 10 minutes from my house. Never showed up. Never called to let us know. When i called the next day, the customer service rep told me they lost the furniture and I would have to call and re-order another one. Uh no? Where is my $6,000 bedset?? After going back and forth with several people for a week, I finally received by bed set......BROKEN! I was then told it would take another week to bring me a new one. I finally received my bed set, regretting the entire purchase. Now a month later, when its time to start payments, they messed up the interest. I was told its zero interest for 5 years. Apparently now its 1 year. I will NEVER purchase from Ashley Furniture again, and will always recommend literally anywhere else. Worst experience ever.
Ann was an amazing help and perfect level of low key assistance without being too assertive or pushy. Great large selection of everything. We have been looking at MANY places and online and finally found the perfect bedroom set. Good price too!
It good but no internet
Worst customer service! The pieces of my bed were only partially delivered and installed. None of the support pieces were delivered or installed. I called customer service and was left on hold for 30 minutes before I hung up. I then went down to the store and was told they would have to order the pieces and send a tech out to install them. A tech arrived today when no one was home. The customer service people said they called my husband's number (which was no where on the order) and left a voice mail that they would be here this afternoon. There are no missed calls on his phone and no voice mails, so they lied. The tech left and I called customer service only to be told it would be another 17 days before they could send someone back over to the house to install the missing pieces. Amazing that I paid for delivery and installation for my bed and only received pieces of a bed and lies. I will have to shop somewhere else for the rest of my bedroom furniture. So disappointing!!
Worst service ever!!! The furniture is beautiful but, the customer service is horrible, a nightmare. I’m still waiting for my deliveries. I have to call customer service every 3 days for an update, they all tell me a different story. They made so many mistakes with my order that was paid in full and now I’m paying the consequences. I’m still missing parts of my delivery and all they do is apologize. I went to the store and Lauren was horrible, terrible attitude. Brianna from dispatch was beyond rude. I tried to speak with the manager at the store and was told there is no manager and there’s nothing they can do. I’m a very frustrated customer, this is sad. If you’re a manager reading this post, please don’t put a phone number to contact you as a reply, I will never reach you!!!! Believe me I have tried, save your apologies and start providing better services.
This place is an absolute joke. Almost all the furniture I bought for them was delivered broken. I immediately reported the issue and a week later nothing is fixed. I spoke with them again today and they say the soonest they can get someone out is in 3 weeks! I spent close to 3k at this store and this is how they treat customers. We are literally sleeping on the floor until these issues are fixed and nobody at this store or their awful call center cares.
Good selection !
Our salesman was very helpful and not pushy and didn't cling to us during our visit of the store. But we found that their prices are very high.
(Translated by Google) The best place to choose furniture in America Ashley place magnificence and luxury (Original) افضل مكان تختار منه الاثاث في امريكا اشلي مكان روعه وفخامه
Great furniture selection.Dishonest sale staff.They promise you,your credit will have a soft hi,if you wish to finance. I was hit by 3 hard inquiries,that took my rating down 6 points.Be extra careful not o be pressured to apply,before you are for sure going to purchase.
Nice
My wife and I had shopped everywhere for the right sectional couch and nothing seemed to be right completely....until we visited Ashley's. Staff was not pushy and we managed to find just the right couch for us, Goldilocks perfect! Optional left or right facing chaise. Then we fell in love with a new lift top coffee table to match which was not on our agenda but WOW! Couldn't pass it up with the Memorial Day Sale! Plus they managed to have it delivered to our new home in NEW SMYRNA BEACH! Apparently their Daytona store had it in stock too.
We had a wonderful experience with Ashley but most of all with our salesman Lito. He was patient, understanding and very caring. Lito listened to our needs and wants and got us an amazing deal on a bedroom set. Thank you Lito for making this shopping experience a great one. Looking forward to shopping at Ashley Furniture in the future but most of all having Lito as our salesman.
Love all the styles and selection! Great quality
Great place good service
Great customer service and environment
Jonathan Reyes was amazing. He found me exactly what I was looking for and was friendly and personable the entire time. I was in and out of the store in under 30 minutes. He will definitely be the reason I shop at Ashley again.
Good service. Excellent product good prices. It took 10 days to get my product.
I normally hate and will sometimes refuse to be helped when I walk into stores as I tend to feel as though the salesperson is trying to sell me everything and anything I lay my eyes on. However, that was not the case with my visitation at the Ashley’s on Alafaya. My experience was extremely pleasant, primarily because of Kevin! He was very charismatic and showed genuine interest in helping me find what I was looking for. In the end, I left as a satisfied customer. Looking forward to future shopping at this store!
Initially, my husband and I ordered a sectional online and underestimated the size we would want. So we needed to find an armless chair to make our two piece sectional a three piece. I called different stores, chatted online, called a dispatcher and then was lucky enough to get transferred to this store to speak with Ann. I cannot tell you how helpful she was. She understood what I needed, we made an appointment for me to come in and meet with her and she went above and beyond. Initially the piece I wanted wasn’t in stock and would have needed to be delivered. By a stroke of luck, one showed up the same day I was coming in so she called me to let me know and set it aside for me. She knew I was in a hurry so she handled everything quickly and efficiently. She even loaded the piece into my car herself and made sure it stayed clean. Ann truly showed how much she cared about the customer and made this sticky situation a perfect one. I cannot thank you enough, Ann, and will always ask for you when I’m at Ashley!
Very bad experience with this store. I went to buy a mattress with his base, they charged me and told me that 04/29/2019 I will get to my house. After a few hours I went to the web of the store and found the mattress and base that I had bought much cheaper. I went back to the store and spoke with the seller, they lowered the price and told me that the order was going to arrive at my address on the agreed day. Today is 04/30/2019 and I called the store and they tell me that my order will arrive on 05/10/2019, it is a lack of respect, they lie to the customer. I managed to change the shipment for 05/08/2019, be careful when buying in this store, they are not professionals.
We just ordered a new bedroom set! I couldn't be happier with the service we received and the price. Renata was very helpful! She helped us pick out the most comfortable mattress in the world! She walked us through the whole process of financing, and made sure we got the best discount and deal.
Ashley Furniture has been nothing but a GREAT Experience every time we’ve purchased. Our sales representative, Zo Whitted, has been extremely knowledgeable, professional, and has always worked to get us the best arrangement for our needs and worked within our budget. Financing is easy. Deliveries are always on time and with care. We’ve had to leverage the protection plan in the past and have done that with ease. We purchased more than 10 items over the past 2 years. Highly satisfied!! Thank you Ashley and Zo!
Wow. Absolutely terrible service. I ordered 3 things and only received 2 of them. The third was a loveseat that was completely scratched and one of the legs was broken off. When I called, they weren’t able to answer any of my questions and couldn’t confirm a new delivery date and then hung up on me. Never purchasing from here ever again.
Great experience!
Kevin helped my 91 year old mother find the perfect recliner today. I so appreciated his patience and concern for her needs. I strongly recommend you ask for Kevin when shopping at Ashley’s. Thanks Kevin!
Johnny was very helpful and gave us different options in our price range to meet our needs.
I brought a bed from your store in Waterford Lakes Orlando FL. I was not avaiable for the delivery time that they gave me. I ask them to reschedule. The wanted to give me a time that I will be out of time. The customer service person was not helful to come up with a way I can get my deliver. Spoke to the manger and she was unhelpful as well and was willing to refund me my money instead of helping me in any way possible. I called the corp office and spoke to a rep that found a time that will be convient for me. She called me back to tell me the bed that I order is on back order and will not be avaible until the 25th 3 weeks after my purchase. Even though my bed was to be delivered on Tuesday the 8th and was not on back order. I will be going into the store tomorrow to get my refund and will never shop. I called the sales rep that I purchase my bed from Lito and he did everything he could to help. But then he said the bed that I wrote up was the wrong one and they do have my best that can be delivered when I I will be out of town. This was the worst retail experience i ever had.
Had a great experience at the store. This one star is strictly due to the delivery service. My scheduled delivery was between 3-7pm. In the morning, I messaged the number of the service guy telling them to please not come early as I have work until 3pm and got no response.They arrived at my apartment at 2:45pm and tried calling me, but ended up leaving me a voicemail due to me being at work. I them returned their call 5 min after they called telling me they were at the apartment early. They again did not answer my phone call. I then called a second time before 3pm and they did not answer nor return my phone call. Finally I got home at 3:30pm due to severe weather while driving home. We had a severe weather warning. I had to call customer service as I did not hear from nor get any notification from the delivery service. I understood why they left, but i had asked the customer service representative to please call and have them come back after they finish their last job. He said "if they want to." He also said he would call me to let me know. I received no phone call so I called again at 5:45pm. The lady said the delivery guy was already half way back to Tampa and I am in Orlando. First of all, I take this as the guy did not want to do his job. My delivery time was between 3-7pm. How is he already half way back to Tampa at 5:45pm when he could've come back to my apartment to set up my ONE PEICE of furniture I purchased and as a matter of fact paid a lot of money for and EXTRA money for this delivery and setup. This is infuriating to me. He would have been done delivery and setting up my bed frame WAY before 7pm and probably even before 6pm. I just do not understand how somebody cannot do their job. They had a certain amount of deliveries they were doing and I was one of them. I did not throw off their schedule and they did not have extra people they had to get to. They just did not want to come back and do their job.
(Translated by Google) All the furniture very nice regular prices (Original) Todo los muebles muy bonitos precios regular
From the moment we entered the showroom, sales associate Zo Witted was friendly and welcoming. We knew we would be happy to make our purchase at Ashley working with Zo. We will definitely be back.
(Translated by Google) My experience was not pleasant because one employee left us waiting 20 minutes and then I requested the attention of another one so that he will help me very kindly, but the first one going through the pitiful store (Original) Mi experiencia no fue grata ya que un empleado nos dejó esperando 20 minutos y luego solicité la atención de otro para que me ayudará muy amable ,pero el primero pasando por la tienda lamentable
Very rude delivery employees. Delivered my brand new dining table and chest with shipping indentations throughout the entire table. Very unprofessional the way this was handled. We love the product but it is definitely not what we are paying for. Awful customer service and will return this and go elsewhere. Unfortunately never will do business again with this company whatsoever. Will be posting pictures through yelp and later on google. Definitely coming from a customer service background will never refer anyone to this company. I want for exactly what I pay for and this is garbage service as if my furniture cost $100. This is a big purchase in which you all profit when we make purchases $1500 and above. Usually don’t make reviews or have to conclude to this extent especially when I am not the one who was home when it was delivered. Even the benches are wobbly due to the installation being rushed. I am completely frustrated and once again you all have lost a loyal customer that loves the product but not the service and the condition it has been delivered.
Great deals on some furniture. We purchased the below bedroom set for my daughter and she is excited for it to be delivered. Everyone was very helpful and Chris in finance was very friendly and helpful with getting these items put on a contract. I will be shopping at this store again.
Zo and her manager made our mattress shopping experience quick and easy and ensured we were well informed on the quality of product as well as affordable payment options. We left at ease and very excited with our purchase!
A lot of stuff but I was not that impressed with my sales person.
Robert was very helpful he didn't bother us he let us look around no pressure
He was patient, not pushy and informative. Couldn't ask for anyone better. Made the experience easy and i will do more business in the future with Ashley because of this.
(Translated by Google) Buy a king room game in which the matre came with problems took more than several months came a technician to my home to verify he was shot photos less than two months of purchase have already spent more than 2 months and still without receiving a response .. I contact the store I get hooked call I ask to speak with a manager or supervisor tell me that only there one and can not communicate with the person .. I am still waiting for a call .. super disappointed in the service if we are responsible with the payments the least we deserve to be fulfilled with the problem we have .. thank you Today, February 28th, I went back to the shop so that ashley could solve the problem and they still do not ... in which I am obliged to return the merchandise .. it's been months since July 2018, we've been in this and the company has not answer .. fatal service I never thought to spend all this .. since when we decided to take the merchandise and choose ashley by name but actually this and well disgusted .. I will never buy here .. still teaching all the evidence called did not resolve my problem .. in which I followed all the protocol from day zero .. outraged outrageously (Original) Compre un juego de cuarto king en la cual el matre vino con problemas llevo más de varios meses llegó un técnico a mi hogar a verificarlo le tiraron fotos a menos de dos meses de comprado ya han pasado más de 2 meses más y aún sin recibir respuesta .. Me comunico a la tienda me enganchan la llamada pido hablar con un mánager o supervisor me indican q solo ahí uno y no me pueden comunican con la persona .. sigo en la espera de una llamada .. super decepcionada del servicio si somos responsables con los pagos lo menos que merecemos que nos cumplan con el problema que tenemos .. gracias Hoy 28 de febrero nuevamente pase a la tienda para que ashley me resuelva el problema y aún no lo hacen ... en la cual me veo en la obligación de devolver la mercancía.. son meses desde julio 2018 llevamos en esto y la compañía no responde .. servicio fatal jamás pensé pasar todo esto .. ya que cuando decidimos cojer la mercancía y escoger a ashley por su nombre pero en realidad esto y bien disgustada .. Jamás volveré a comprar aquí.. aún enseñando todas las evidencias llamadas no resolvieron mi problema .. en la cual e seguido todo el protocolo desde el día cero .. indignada TOTALMENTE
There are no words to express my gratitude for the service I received from Kevin. Initially, when I walked into the store I was greeted by the Store Manager Marie. She explained to me that someone will be with me and then Kevin showed up in less than two minutes. He allowed me to explain what I was interested in. All my questions he answered in full detail. He even thought of information that I wasn’t thinking of and shared it. I truly felt as if I was doing business with my father. He is very genuine and kind. The entire experience was welcoming and I felt valued as a customer. I am super excited about my new furniture. I can’t wait to see how amazing it is going to look in my home. I honestly can’t rave enough about the experience I encountered this evening. Thank you so much Kevin. Your help was greatly appreciated and Ashley Furniture made a great choice in allowing you to represent their brand. Natasha
My experience with the representative name Robert R. was simply amazing! He was very knowledgeable of all the products and services super helpful and very patient
Just OK furniture that they are asking premium prices
Good products.Good price, professional salespeople.
Ask for Dave! He's the Best!!
Was supposed to be delivered on Tuesday Feb. 12thWhich it was,but the box didn't have the screws for the tables. They took it back, then called to reschedule for the following Tuesday, but don't know what time.Someone will call to let me know.I guess I'm supposed to stay home forever until they bring the tables.They said they put me on the VIP list for delivery.And when they first came to set up the tables, the guy did it on my street, NOT in my house.Paper was flying everywhere, and then he said No Screws in box. Don't forget Delivery is 60.00 Dollars.My bad luck is Its all paid for already.Never Again,If they can't get my tables here.
I am giving a 4 star rating even after a few issues I have encountered after purchasing with Ashley. I was double charged for my order, innocent mistake on salesman, and customer service took great care of the issue and promptly refunded and added the protection plan for me. Upon delivery, I was told a chair had been broken and waited 4 more days to have my table set complete. Other than the issues, I am happy with Ashley and how they have handled the situation and how the employees involved were very polite and professional.
I purchased a sectional and bedroom furniture a couple of months prior to closing on my new home. The items were delivered in boxes so I had no idea that there was damage. On move in day I was very upset to see that I had paid for damaged goods. I contacted Ashley and the transferred me several times to different departments. I finally asked to speak to the regional manager and I received an email stating that he/she would call me and that was three weeks ago! I've asked again and yet I still not have received a response. My wife and I are teachers so needless to say, we do not have thousands of dollars to waste (especially considering that it was not our fault). Hopefully no one else has to endure what our family is going through.
The Young lady name is JOAN who was helping us was a delight to work with she went above and beyond we all had a great experience there would recommend it. On a side note!!! If it wasn't for the young lady who helped us I would have given one star to this location. Only because on the way out we asked one male associate a simple question about some furniture we did not see before when the young lady was helping us and it seemed like he was so annoyed with us for even asking the question he had to take the time get out of where he was sitting to answer the question. I did not like that one little bit he has such an attitude!
Robert the sales representative who helped me was a pleasure. Great customer service, he went the extra, while helping me he didn’t ignore other customers who had a question. If you shop at Ashey furniture in Waterford lakes I recommend you see Robert, class act. He didn’t pressure me either, I actually left and came back. 😃 Thank You Robert.
Very nice furniture! Staff is on their feet and ready to greet you!
Awesome experience... Dave our salesman was very helpful and we will definitely recommend to others
Robert provided excellent customer service! He was available when we had questions, but he did not pressure us. He patiently answered all of our questions, and he graciously stayed after store closing to help us.
Jeff Harrington is awesome!! We went to several different stores before going to Ashley HomeStore and talking with him- he made it easy. He gave us options to consider. He was the only sales person to take his time with us trying to get everything we wanted in a set. He is very personable. There was no pressure- he gave us time to talk about it- came back and bought it from him! If you need help please ask for Jeff!
We frequent this store often and kevin is the nicest and friendliest person on the floor. Very personable.
He was very friendly and not pushy. Also have us the best deal!
Great service all around. Great quality of merchandise.
Very friendly and clear.
Great experience at Ashley Furniture in Orlando Waterford Lakes. Courteous, knowledgeable and patient just begins to describe the employees, management and especially the sales representatives, Robert and Wilfredo. Highly recommended.
Jeff, thank you for the great service you provided to us! You definitely made our furniture shopping a great experience!
Robert was informative, polite and listens to my concerns for home design. I will return to the store forsure to shop for key pieces as I am in the middle of redecoration my home. Keep up the great work with having wonderful people like Robert in your store!
I was helped by Alicia and walked away very happy. I was able to find a sectional sofa for a really good price and was also able to get financing. Buying furniture is a huge pain, at least for me, and it is such a relief to have reasonable financing and be all done with the stress.
Worked with Zo for some bedroom furniture. Smart, fun, knowledgeable, and professional. Helped me plan out next steps in remodel. Will be back to see her when it's time to make that happen. Great experience!!
Bought a couch and loveseat from them with electronic reclining features. Delivery was supposed to be from 2:15-6:15. They showed up at 9:45. When our drivers left our house at almost 10:30, they still had 4 stops to make. Sad!! Anyways, he asked us to sign without connecting the electrical wires to ensure they operated correctly. When I stated I want to verify it works properly, the driver told me he didnt understand English. We finally got on the same page only to find out the couch was missing the wires all together. The next morning I called and the warehouse said they could ship me more but It would take a week. After the call, we connected the loveseat wires to the couch to make sure it worked and discovered the motor on both sides gave off a high pitched sound AND the bar that supported the footrest when extended, on both sides, was not there at all. At this point, we were highly disappointed with our purchase and went into the store to see if the manager, Juan, could rectify it. What a joke!!!! He basically said that he could do an even exchange but not for a couple days. Something about the warehouse having to cash out the purchase first. Instead of contacting the warehouse he basically just brushed us off saying he was doing his best to make it better and someone would contact me within a couple days. If that is Ashley furniture best, I will never purchase another thing from your store. What a disgrace to customer service. The best part of everything was how dedicated David was to our happiness. He followed up and made things happen faster than Juan even cared to try.
Ashley advertises next day delivery, they don’t do that, free delivery, the sales person said we will give you free delivery but you set up your own bed, and we don’t take away old bed. The sales man was terrible it took for ever, and he got our order wrong. Terrible experience.
Jeff was super helpful. Gave me great information and wasn’t pushy or overbearing. Great experience.
Went to check the sale. Not what I was expecting. Could not find any big deals.
I came in with my wife to look at a dining table and/or dining chairs. We left only getting the chairs and keeping our original table. Why? Because every dining/kitchen table we were shown would leave ring marks if a glass was left on it. I can see almost every other piece of furniture being suspectible to ring marks but not a kitchen table. That’s it whole purpose - to hold plates and glasses (of water, wine, beer, whatever). Don’t get me wrong, the natural wood tables were gorgeous, but impractical. Ashley really needs to figure out a treatment to put on their dining tables to make them waterproofed. One sales rep told me I could apply a butcher wax to the table every 6 months and that should protect it. But why does the customer need to go to the hassle of applying something every 6 months to protect it? Shouldn’t that be the responsibility of the store selling it? Very disappointed with that whole situation.
I love my couch ! Great customer service :) the delivery was quick and the guys were very nice ! All in all great excperience will definitely purchase at your store again !!!
Purchased exactly what I wanted
Great price for a high quality furniture. Walked in on a Thursday and had a new couch delivered and installed by Tuesday. Delivery guys got to my place earlier then expected and were fantastic. Highly recommend to anyone else who needs high quality furniture quickly with no hassle.
Found exactly what we were looking for. No pressure from the sales lady. We left and did some shopping around, and then came back and made our purchase. Only thing I would suggest is carefully look over your bill before you leave. We found an error, but when we came back, they got it fixed right away.
I have had major issues getting ahold of customer service, when they didn’t bring a piece of my delivery
Fantastic customer services, Thanks Jeff.
Ashley sales people are always helpful. Today Zo Whitted helped us choose a new memory foam mattress. She was SO knowledgeable and helpful! 🙂 Zo listened well as to what our needs were and what we wanted to spend. There was no pressure in her approach, and we felt good about what we chose. We weren’t ready for a Temperpedic yet, and she didn’t try to push us beyond what we wanted to spend. We got a nice deal in the end that included delivery and removal of old mattress. I hope management at Ashley in Waterford Lakes knows what a nice, friendly, knowledgeable and helpful salesperson Zo Whitted is .🙂
Jeff was awesome. He was very thorough and helpful. He was so patient with us, we had two ramboncious kids. We will definitely come back!
Bought my first bed frame and mattress today, and was greatly helped by Abel and Zo with great customer service !
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
