Ashley Store Orlando, FL (Waterford Lakes)

Just got so many things for my new apartment and MIA was amazingggg!! She was patience and very nice. She made us feel very comfortable and open. Such a great experience!! SHOUT OUT TO MIA

This was the worst experience I have ever had—especially considering how expensive it is to shop here. I paid $150 for an assembly service that was supposed to include trash removal; instead, they left the box right there and told me I had to open it myself. Then they just left. I called to resolve the issue, and that’s when I noticed that the product was broken on one side. It is completely unusable. Next, they scheduled a replacement delivery for a time that suited *them*—despite knowing they had already botched the job once. I tried to reschedule it for a time when I would actually be home to receive it, but they assigned me a day and time when I couldn't possibly be there. After an hour of back-and-forth calls, not a single person was able to resolve the problem. I simply don't understand why they pay people who have absolutely no idea how to handle customer service issues. Never again will I deal with this company; they are completely disrespectful and utterly clueless.

Ample selection on quality furniture. Knowledgeable staff. Good finance options. Did purchase a leather sofa. Ms Ping is an excellent sales advisor.

I was very pleased with all the personal care my husband and I received from JOHNNY. He was so patient and caring to our needs. I would recommend shopping in Ashley’s for any kind of furniture you might need.

Excellent customer service from Ping! We found the furniture we wanted quickly and they price matched for us.

We had a wonderful conversation with Jay. He is a very very good sales person. I would definitely ask for Jay for our next sales visit.

Stopped in just to browse and plan ahead, but saw some the furniture that I had in mind and there was an anniversary sale going on. We could not resist a good sale and a delivery date we were good with and made a purchase.

Sarah was very helpful and wanted to make sure that we were happy with our choice.

Have found Great furniture within my budget!

Another great experience at Ashley! Stevie our sales rep was awesome explaining our options and her knowledge of the products was excellent. Great price today, looking forward to the delivery on Tuesday!

2 of the nicest men I have ever had the pleasure of working with. Made my day and they were so personable and friendly. God bless them both

If you’re planing on buying a Mattress with a smart base please read this carefully: The mattress you’re about to test in that store will not feel the same when they bring it to your house, and no matter the nightmare you may go through you will have to suck it up for 30 days, no matter if you can’t sleep because the mattress is not what you expected to be, it won’t count if you start experiencing physical pain and discomfort to the point of having to take pain killers, they won’t exchange the mattress until you have it for 30 days than you will have to apply… and wait for their “approval”, and this they will tell you and is that you have up to 90 days to exchange the mattress. Another detail: you only have 3 days to return the products, but again, you have to submit a petition to see if it gets “approved”. Their delivery system is a mess, they will tell you one thing and do the opposite! Oh, please don’t fool yourself trusting the sales person, they will promise you the best sleeping experience ever and than when things gets heat up they will quickly play the “hot potato game” on you. They are not there to help you, they are there for their commissions period. For you to submit a claim… oh dear!!! Get ready: you will have to claim a big ladder but is useless… their customer experience is not Disney quality my friend, on the contrary, is like “Florida Fun Spot amusement park” type experience. You may end up feeling used and abused! Think twice before giving your signature to them! Do your homework, and make sure you know what you’re doing

I just had my bedroom set delivered and I couldn’t be any happier with the entire process. Faisa was terrific-very knowledgeable, made excellent suggestions and was NOT pushy. The furniture was not scratched, marred or pitted and is very sturdy. The delivery drivers were on time, set up the room and didn’t leave a mess. I am a very satisfied customer 👍!!!

(Translated by Google) Although their sales staff were very courteous and friendly, I felt a little overwhelmed by the constant stream of unsolicited information. (Original) Aunque su personal de ventas fue muy cortés y amable, me sentí un poco abrumada por la constante información sin haberla solicitado.

Ashley has beautiful furniture, top sales people, outstanding sales and discounts. Manager actually took the time to come over and shake my hand after my large purchase of gorgeous furniture. Delivery was smooth and on time. Great communication all around. Going back for more!

The experience was excellent, Jay Martinez help us and he is very knowledgeable. He work us through every step. I highly recommend him. Thanks Andres

My girlfriend and I went Shopping at the Waterford Ashley store . We were in search of new recliners! We were helped by a very sweet young lady named Sarah! She was very helpful and patient answering our many questions! We both made fabulous purchases. I highly recommend this store and ask for Sarah!!

I picked out a great chair and Natalie A. rang up the purchase. She was excellent and very helpful. It was a good experience.

Sarah, was very efficient in gathering all the information needed to make the right choice of furniture. Thanks

Please shop there for a no “sales pressure “ experience !! Jay was awesome and it was pleasure to have purchased our items from him. The whole sales staff were delightful!!!

Great ! Manny was the best salesman!

There was a great selection of styles and sizes of furniture to choose from. The staff was very helpful, knowledgable, and friendly.

Excellent

We shopped multiple furniture stores and found Ping the sales person with Ashley the most informative also found that Ashley had the better comparative prices

I called Ashley on N Alafaya to inquire about a power lift chair for my mother in law, and I had the absolute pleasure of being helped by Jay Martinez. He is THE prime example of great customer service. He was kind, knowledgeable, and willing to help — qualities that made the experience A1. I felt welcome, heard, and appreciated.

Great service by Lilly in putting a package together that meets our needs!

There are times in which you realize why stores close and are empty. I went into this store to look around to potentially find a living room set for my wife. I was quickly greeted and asked If I was looking for something specific. I replied no I was just looking around to see what they had. I was asked if I could leave because it was a waste of time and if I wasn’t going to buy that it was wasting their time. On top of I had now messed up the rotation. I stated well maybe if I looked around I might find something I liked. They stated well this is how they make their money and I was wasting time since they didn’t get any hourly rates. While I understand completely the sales game that goes on, but I now understand this is why Ashley is a dying company and why The store was empty. I have purchased most of my furniture from ashley by just looking. Everyone that walks into the store won’t be a sale but turning people away also guarantees it won’t be a sale. For this to be a convo 1minute in shows a culture and not an exception to the rule. I would never buy anything from this store and if I did it would only be out of spite to show the employee to be better. Good luck. Trash store and service

Very poor etiquette to ask for a $$ tip before the couch was taken off the truck. More so to keep pushing for me to venmo or cash app the $$ . Makes me wonder how many people get bullied into this garbage. Tips are for a job well done not begging or to push people into .

(Translated by Google) The experience was very good. Lilian Monegro was very kind and helpful. (Original) La experiencia fue muy buena. Lilian Monegro fue muy amable y supo ayudarme en todo.

Faiza was our salesperson. She was so helpful and knowledgeable! Everything went smoothly and we got what we needed. Third purchase from Ashley in three years ❤️

Helpful staff.

Very happy with the customer support and assistance.

I would like management from this store to give me a call. First, we received this bench which has a stain on it and after opening multiple complaints with customer service it was never fixed because it is part of the “design”. Second, our brand new couch constantly looses feathers in it. When I bought the couch I told the salesperson that down bothered my allergies and he assured me the feathers were tightly sealed in a bag. The feathers are constantly coming out of the couch every time I sit down which is unacceptable. Update: below is a comment that management at the store would contact me. Management did not contact me at all, they opened up a case with the call center, I waited for an appointment, and a rep came to my house to take a photo of the couch and bench and left. I’m not sure what the purpose of that was considering several reps came to my house in the past to take the same photos… with the amount of photos this company has taken you would think they would have them saved by now. No one cares that my couch is constantly shedding feathers and that they lied when they sold it to me that it would not affect my allergies. No one at this company cares that the furniture they sell is poorly made, one rep even told me that if I wanted better quality furniture I should’ve bought from a different store. Before buying furniture from this store- please take this review seriously before making the same mistake I made. Avoid the white feather couch they sell because according to the reps it is a constant issue that only gets worse with time. I have feathers stabbing at me every time I sit down. My pets have eaten some of the sharp feathers and I am terrified that it could hurt them.

Update Feb. 2026: Contacted by Ashley with an offer of an appeasement that was satisfactory to us. Therefore we have updated our star rating to a 4 star. Sofa remains the same, with the factory flaw, but now the price is more inline with the quality, or lack there of. Original review: Sofa delivered from Ashley had a very visible misalignment of decorative stitching on the back. When we saw the sofa in the store with the same defect, the saleswoman claimed it was not assembled correctly and our sofa would not be misaligned. When the sofa was delivered it was glaringly misaligned, Ashley sent technicians twice after we complained and then claimed the misalignment was within their "tolerances"! This is poor quality control at the manufacturer's level and should never have been shipped this way. This sofa, while comfortable, is not worth the money paid. Absolutely NO appeasement was attempted by Ashley. So disappointed.

Excellent customer service from Manny. He answered all my questions and we continued with the purchase. Quick and easy.

We've been to Ashley's for several pieces of furniture and it has always been a great visit!

NO WAY this store has a 4.5 rating with over 2,000 reviews?!?!? Hahaha! The reputation management companies are hard at work here! Purchased this whopping $4,000 sectional from Ashley Furniture in 2022. This is what it looks like today! Zoom in! Faux leather is too good of a phrase for whatever this ultra cheap material was!! As if this wasn’t bad enough, their “warranty” - which cost over $400!! - covered absolutely nothing!!! Do yourself a favor, and do not step into any Ashley Furniture store!

Was just out shopping for a sofa and rocker, not looking to buy. But, ended up buying a reclining sofa and rocker. Then added a counter top table and chairs to order.

I had a great experience with Lilly, she was awesome!

Product is great , still waiting for refund on matress protector

My experience it was smooth, fast and comfortably.

Just stopped in to take a look at some reclining sofas. 20 minutes later we were out the door with a purchase of a new living room set. Short and sweet for good quality furniture! Thank you Lilian!

Horrible experience. I will never shop at Ashley Furniture again. I purchased a product on December 5 and was told the earliest delivery date would be December 20. That date came and went with no delivery. It was then rescheduled for December 24, only to be canceled the day before—even after I had confirmed the delivery with an in-store associate. The delivery was rescheduled again for December 30. On the 30th, the driver arrived at my residence but never made positive contact with me. They skipped my delivery and moved on, forcing me to call customer service to have them return. When they finally did, the sofa was dropped off at my front door, and the delivery team did not assist in bringing it inside. I was left to move it in completely on my own. This was the worst service and overall experience I’ve ever had.

Ping was great! She helped us find exactly what we were looking for and we couldn’t be happier with the results

Great deal she offered to me

I had a great experience

Jesús was very profesional and he provide a excellent service

I wasted my time driving to this store. Upon entering, I walked almost the entire store, and not a single person offered assistance. At the front, three individuals were engaged in conversation and made no attempt to make eye contact. I will take my money elsewhere. There is no justification for me to request assistance from a business that does not welcome it.

Had an excellent experience with Ashley furniture, the delivery team was just great, neat & on time🧑‍🎄 A+

Lacey was very helpful, pleasant and easily understood my needs and fulfilled my needs. Truly a pleasant experience.

From the excellent information I received from Stevie as well as her cheerful and professional attitude to the great delivery service provided I am extremely pleased with my experience at the Waterford Lakes Store.

Faiza was awesome!!!! I will recommend the Waterford Lake location because of her.

Was good

BUYER BEWARE. Never shopping here again. We picked out a couch that ended up being discontinued. The seller calls us and offers to sell us the floor model for 50% off however, it's twice the size of what we ordered & the price reduction is on that one , not what we needed so really we weren't getting much of a deal, we could no longer have the fabric protection plan, being sold a used couch and treated like we should be counting our blessings when really they just wanted us to take it off their hands. When we asked for a refund, (which we asked, before signing anything if it was possible since they didn't know when the couch would become available again at the time of selling it to us), we got the complete run around: call this number, the number: "we don't do refunds over the phone", called again & different person now wouldn't let me process it because it wasnt under my name, called again: "we can only process refunds once you have received a call from us in 24-48 hours," called again and finally after what was like pulling teeth on that phone call reiterating that I did not want to choose another model or get store credit, I was told "5-7 business days to receive the refund."

Terrible delivery service! First delivery they said they did not get right parts from warehouse. Rescheduled. When they arrived a week later, they still didn't have the correct parts for assembly. So now I have a bed I paid for that is in boxes since three weeks ago.

Quickly shown where and what I needed.

Faiza was very knowledgeable about the furniture and showed us options that we were looking for.

Stevie was extremely knowledgeable and friendly! She made shopping a great experience! Thank you, Stevie

It was a pleasure doing business at Ashley Furniture. Sales people took time to show and discuss the items of interest.

I came here cause I saw a couch online that I liked that was on sale. Everyone was very helpful and friendly. The prices are great, but in order for them to maintain good prices, they do not allow after furniture has already been delivered. However, you are able to make changes or cancel prior to delivery.

Entering Ashley's store, I was assisted by a sales rep, she was very helpful, professional and made it easy for us to decide. Very happy with my choice of furniture.

(Edited and Updated)12/9/25 . Still no response or action taken to resolve my situation. Customer service still claims it is under review after a week? Do not buy from this location. Store Manager , Abdul was confrontational and uninterested in helping me after the sale. Long story short I made a purchase and I had an issue with the product. I went to the store and spoke with the store manager Abdul, and he essentially said that he has no power once the product leaves the store and gave me a customer service phone number . so once the sale is made, they simply have no interest in helping you.Very poor experience

Ping was superb and very helpful.

Very attentive

It was a very lovely store with a wide variety of selections with every kind of decor. David was so knowledgeable and kind in guiding me in selecting my first couch and tv stand for my first apartment. Thanks David :)

Great experience and excellent sales lady who helped us!!!

I went to Ashley Furniture in Waterford Lakes! Everyone was friendly and helpful! I was looking for a small round dining set and was helped by a friendly lady I can’t remember her name and she quickly sent me to the back where the smaller dining table sets were! And she showed me a set that was $399 on sale from 899.99. It was very pretty so I bought it! Will get it delivered tomorrow! Thanks for the great customer service!

Lacey Quinn was amazing! She helped us with our purchase of a living room set and a chair for our new library. Ping was also wonderful the day before when we bought a dining room set. Thank you both so much for such great service!

Johnny was patient, kind and went above and beyond to make my experience at Ashley the most memorable.

We're very helpful in getting us a reasonable deal even though they did not have sofa that was online and another color. Still okay with one we bought but would have preferred the one online. They need to do better job of deleting items that are no longer available. They needed more to pick from.

Ashley is good, this particular outlet is getting worse. Very bad customer experience.

Lacey was the sweetest and most helpful

We were very disappointed with our recent experience at Ashley. When our purchase total was high, we were treated well, but the moment our cart amount was lower(still over 1200$), the sales team refused to negotiate or even discuss pricing. We were told we were receiving a $400 discount, but after checking online, the price was exactly the same—so the “special deal” they claimed to offer was misleading. On top of that, we were informed the store manager refused to reduce even a single dollar, despite never speaking with us directly. It felt unprofessional for a manager to make such a firm decision without even meeting the customer. There was also clear miscommunication between the two salespeople, and never made any effort to resolve it. Overall, the service felt dismissive, misleading, and far below what we expected from Ashley.

I want to give a shoutout to David Duba at Ashley Furniture in Alafaya (Waterford Lakes) because he was truly amazing. If you’re planning to visit, definitely ask for him. He knows the store inside and out living room sets, beds, quality differences, everything. He will make your work easy because of how much he knows. What I loved the most is that he actually listened to what I wanted and showed me options based on my needs. He didn’t just walk up and say, “Let me know if you need help,” like many employees do. He immediately offered useful information, explained payment options, and made the whole process super easy and comfortable. Even though I ended up buying a set somewhere else (my husband liked another style more), I still wanted to write this review because David is really good at what he does. Great customer service is hard to find. I really hope Ashley recognizes his hard work he absolutely deserves it. If you go to the store, make sure you look for David!

(Translated by Google) Good service, good information, excellent attention (Original) Buen trato , buena información, excelente atención

Mr. Muhammad was easy to transact with. Couch is awesome. My only conercn was the delivery team. They need to make sure that if there is an issue with the product the comments should match with details of the issue when they report it to Ashley to avoid miscommunication. My pending couch had to be replaced 2x due to errors of report and I had to call their hotline multiple times to fix this.

The sales rep was very nice and friendly. She got us the best deal she could on the couch we bought.

I purchased a tv stand on 11/16/25 and it was delivered on 11/22/25. I was alone in my house at the time of delivery. I couldn’t move the tv stand where it needed to go. Once my husband got home we noticed that the tv stand doesn’t fit. I called customer service to return the tv stand and explained why. But I was denied return. Last year I purchased several furniture pieces from Ashley with a purchase price of over 13,00.00. I didn’t expect to be treated this way when I explained why I needed to return the tv stand and because I’ve been a customer of Ashely. I don’t need and exchange because they do not have another tv stand of my liking or size that I want. Their policy that talks about returns are on the back of the second page of the document given to you in the store. Plus when you purchase an item you are not informed that you cannot return the item. Which is so important to inform a customer. They tell you everything except that an item can not be returned. Now I’m stuck with a piece of furniture that does not fit. You would think that when just last year I purchased over $13,000.00 I would have gotten a better service with Ashely. But NO, at this point I will never recommend Ashely to no one. Ashely needs to verbally tell there customers at time of purchase that the customer can NOT return an item. Plus on the first page of purchase should appear about there NO return policy. To think I purchased this TV stand cash. It upsets me more. I was a loyal customer spending so much money last year from Ashley for this year I was shut down for one piece of furniture. I don’t think a loyal customer should be treated this way. Ashley also needs to place the NO return policy on the front page of sell and NOT on the second page on the back.

My review had to change to a one star after today! When I tell you the amount of anger I have right now. Nobody wants to accept the accountability for anything. Let's start with delivery. You may want to change how delivery is being handled. I received several messages about my delivery time and day. Only for my delivery to come almost 2 hours before the scheduled time. I called customer service and told them I would not be there until the scheduled time. She then was supposed to call me back. The delivery driver Jorland called and I explained to him, they were way too early and my delivery time was for 2:15-5:15. It is 12:45. I work an hour away. He then proceeds to tell me to call him when I was on my way. I called him back and told him I would be there at 1:53. Only to get home and find my delivery outside of my house. Wow this is what we are doing? When I called to speak to a manager, I was told a manger was not available to speak with me. They did however route me to someone to get them back out to my house to bring the furniture in and put it together, because of course I did pay $169.00 for that service. Only for the drivers to be rude and talk crazy to me. My husband was not home at the time, and it was very intimidating for three males too be standing in your home upset because they left your furniture outside. The one said, I don't see what the problem is we are back to bring it in. At this point I want everyone out of my house because it has gotten hostile. This was CRAZY! I wish this on nobody to feel unsafe and uncomfortable in their own home.

If you want to get lied to about prices, this is the place to go! Was told a certain price then it very largely increased at check out. Then the sales lady told me that she was begging her manager to lower the price to what she originally told. It doesn’t really appear that way to me, but regardless I didn’t want anything anymore. Once I left the store I was called by her & told a lower price, still no where close to what was initially said. Won’t ever go back. Just go to Rooms To Go.

Nice quality furniture. Would be so much better without the slimey sales tactics. Here are some examples of why the sales people made my trip unpleasant: 1. They told me if I don't get the optional "white glove delivery" that the delivery guys would leave my furniture in the street. I'm not joking. 2. They quoted me one price for a couch, then tried to increase the price by over $300 when I went to pay. 3. Once I left the store, they called me twice to negotiate the price, which wasn't even close to the original price they quoted. They wasted my time and theirs by not being honest. Rooms To Go down the street is just as nice, much cheaper, and had much better service.

I came in looking for a sofa because I was frustrated with the minimal cushioning on the one I had and they helped me pick one out that was everything I was looking for. The sales rep that helped me, Lacey, was extremely helpful and answered all my questions while being easy to talk to and super friendly. If I have to buy more furniture in the future I'd definitely come back here and ask for Lacey specifically. All around great experience buying my new sofa!

Stevie is the best. We have made two most recent furniture purchases with her. Hopefully, she will be selling us a new bedroom suit next year

Customer service was amazing, delivery was great and the quality of the furniture is exactly what I expected, great quality, love my new furniture. Thank you

I bought the stupendous sectional from here, and it arrived Saturday. Ever since then, we have not been able to even get near the couch, let alone sit on it. It has a very strong chemical smell and this dust film that’s left on your hands when you touch the couch. If I had known that this would have been my experience with this company, I would have never purchased from them. I called in yesterday to report the situation because, at this point, the smell is not going away, and it’s making us sick. They are supposedly sending out a technician Wednesday to clean the sectional. I will do an update afterwards.

Beautiful reclining sectional and recliner. Great service from showroom to delivery! Very happy and highly recommend!

The sales guy, Manny from the Waterford Lakes store in Orlando was awesome, he went above and beyond to make my experience memorable. I initially went with my son to view a couch that he had his eye on and both of us walked out with living room sets. The delivery team was early, which worked out for me and they also was professional and swift with the set-up and removal of the boxes.

Bought a $2,500 mattress, delivery with plastic cover broken and dragged through warehouse/truck dirt. No exchange, “we’ll send a cleaner” I didn’t pay almost $3,000 for a dirty re-cleaned mattress . NEVER AGAIN!!!

Stopped by this location in search of a dining room table and chairs. They had a lot of great selections however I was looking for something small as the room is small. FOUND IT!!!! Loving the Farmhouse Vibes and it looks soo good in my space. Highly recommend this location. Folks were great and willing to listen to your needs.

My name is P. Marmo Nyah is a nickname. I bought a zero recliner on 8 Oct 2025 Alycia assisted me in purchasing a zero gravity recliner that fit my posture needs. She was very knowledgeable, composed, patient and pleasant to work with. The Manager Mike was very helpful and personable. Love this place!

I had a wonderful experience working with Natalie at Ashley’s Furniture. She was very pleasant, knowledgeable, and patient throughout the entire process. She took the time to answer all of my questions, explain the different options, and made sure I felt confident in my choices. Shopping for furniture can feel overwhelming, but Ashley made it easy and enjoyable. Highly recommend asking for her if you want excellent customer service!

Chris is an excellent sales person.

Sold me used chair with already shows wear and tear (very mild, this is why it was missed in the evening, but became apparent in the morning)

Jennifer is awesome

Please do not buy from this company. I bout a couch in July. The day of delivery, I sent a message to Lacie. She is the sales associate that was very chatty chatty via text until I told her that customer service would not help me. She doesn’t get messages now, I guess. The guys who delivered it drug it through my door and messed up my frame plus the pieces have scratches and tears. I also just found another tear in the cushion of the recliner. Poorly made with an awful customer service experience. Still no help. They said to call a number. I called it. He said he created a case and to attach the pics to the email. I did that. I have done it 3x now. They keep saying I need to create a case. I gave them the case number. Now they are saying I need to give them the product number. I did that too. Just avoid this place PLEASE!!!!! I want them to come get this POS couch and refund my money

Bought a recliner that ripped at the seam without two months. Ashley's refused to cover under warranty.

Two weeks ago we went to Ashley and found what we looked for. (Dining table and chairs)and Renata was very helpful and showed all the store options, we found one that we loved and was delivered today. The look of this table is adored! It feels elegant and high-quality, especially for the price. So, thank you Renata, to help us to find the perfect set :)

Ping was so helpful. She walked us through all of our options and spent time explaining each product. She is very knowledgeable on all products in the store we are so grateful to her for taking time with us.

The buying experience was great. Our issue was the delivery/installation. The installers could not complete the installation because screws were missing. A 2nd set of installers came and were not given any screws to complete the installation. We called the store we purchased from, and we were told, "We can't help you with that - Call the corporate number." After being on the line for 45 minutes, the rep told us someone would be out to complete the installation. Well, the 3rd installer came but had the wrong screws also. At this point, I told them that I would handle it myself. I will note, none of these issues should be on the delivery/installation team. Ashley should have a better system of taking care of THEIR CUSTOMERS. After the amount spent, to be dismissed and ultimately not treated like a valued customer, I doubt I'll be buying from this company again.

DO NOT BUY - Waited 3 months for a sofa delivery, delayed 3 times without any communication or notification. The store, customer service, dispatch, and warehouse do not communicate with each other. Their systems don’t speak to each other. The telephone numbers make you go in circles without being able to speak to a human who can actually help. When you do talk to customer support, you get transferred multiple times because “a different department does x, y, z task” - a corporate nightmare. Despite requesting account info to be updated, it still shows incorrect information. 0 out of 5 stars

They don’t meet the deadlines, they tells you a day for “delivery” and the date arrive but nobody call you confirm or anything. When you contact the store everyone tells you something different. Waste of time. 8/26/25. Waiting for a refund for almost a month, nobody knows anything in this company they are a complete scam.

I have been dealing with the Customer Service department for the past month on a return piece. I keep getting the same answer every time. That someone will call me back in 48 hours or I will receive an email. Either one of that has happened. Today I spoke to an agent that informed me she could arrange a pick up next Saturday however I would not be credited for the return. This is unacceptable. Ashley is taking advantage of elderly people.do they think I am a fool.

DON'T BUY HERE! They say warranty. I have an approved warranty claim by sealy, but Ashley's is not approving! SEALY APPROVED MY CLAIM. More than 1 month in this BS

Don’t bother purchasing furniture here, delivery service is horrible. I had a table delivered with a defective base over two weeks ago and every delivery to fix it has been an issue. Following up with the sales person and customer service is a joke. I’ve never experienced such disorganization just to have a table put together.

Bought a $5,000 couch from this place. 10months later the leather is fading and Ashley furniture tells me this is not covered under their 1year warranty and they will not repair it. Talk about a scam. Go to Rooms to Go, better quality overall.

Stevie helped me and my fiancée out through this whole process and went above and beyond for us!!! Will definitely recommend this location because of our experience with her!!

Great sales team

Faiza is very professional and knowledgeable of her work.

Faiza was very accommodating and personable. She worked with us to get the deal done. Would definitely recommend asking for her if you shop at the Ashley Furniture in Waterford Lakes.

We found a couch and loveseat online that we wanted to see in-person. We were greeted right away by Ping, a very friendly lady who took us immediately to the furniture we were interested in. We decided to purchase both pieces. Ping asked if there was anything else we wanted to look at, and when we said no, there was no pressure. She quickly completed the transaction, we were in and out in just under 30 minutes, and the pieces will be delivered next week. This was a great buying experience, and I would recommend this store and Ping to anyone interested in purchasing new furniture!

Mrs Faiza verry nice person helpful tanks for everything

Faiza and Jay were stupendous, they did a great job through the process of selecting applying. Patient and caring. Thank you.

Faiza was a wonderful sales representative who quickly and effectively helped me with my furniture needs. Highly recommend.

Quickest sale I have ever had. We walked in, were met by Lacey, and she had us on our way in about 10 minutes. Extremely polite and personable, she is the reason why we always come back; the people.

Our sales rep was Faiza and she was amazing. She was patient and knowledgeable. She answered all our questions. Thank you for making this decision and fun one

Faiza is so knowledgeable on everything. Made our experience great and ended up finding the couch we love! Will be using her in the future!

We visited Ashley store and had a great experience with Faiza. She was so kind and helpful.And gave us great Advice. She is very knowledgeable.

Renata was so helpful, professional and courteous. We showed her a picture of a dresser of what we wanted and she immediately tooks us to the dresser. Thank you Ashley for having an outstanding employee like Renata.

Sales personnel was very informative and professional.

I had a great experience at Ashley Furniture thanks to Faiza! She was incredibly patient and helpful as we looked for the perfect couch and dining table. Faiza walked with us around the entire store, gave us honest input, and helped us customize and adjust our choices multiple times without any hesitation. She also guided us through the financing process and made what could’ve been a stressful day feel smooth and easy. Really appreciated her professionalism and kindness—highly recommend asking for Faiza if you visit!

Amazing service - Lacey was incredible!!

Good

Ask for Jexley !! She was our sales advisor and was so patient and helpful through the process of buying our first couch. She made the experience so easy and smooth. We love our couch thanks to her! Would recommend this location.

Great service with Alycia… thank you for helping dress our new home.

The team is very welcoming and no pressure which I appreciate. The GM Jason was great. He took the time to listen to what type of bed I needed and showed me options that I hadn’t considered. Very helpful! This store is great I will definitely shop there again!

Faiza was wonderful and helpful. Straight to the point. Here they did not try to sell anything but get you what you wanted. Offered the best deals and discounts offered. Wonderful experience.

Raiza was very helpful and the price was better than we expected!

We had a great shopping experience here, Faiza helped us make a good decision !

Faiza did amazing with working with us on our budget and found us an amazing couch and explained the duality and quality difference and assurance only Ashley could offer us and we couldn’t be more thankful for that !!

Many thanks to our sales person, Alycia Jean, who helped us find the right mattress at the Waterford Lakes store. She is patient, professional, courteous, and well informed. When we had a problem, she was very quick to respond. Great job, Alycia!

My experience at Ashley (Waterford Lakes} was amazing. My no pressure, friendly salesman, Manny Castro, was helpful, and at no time did I feel like he wanted to push me into a product purchase or get rid of me. He was extremely knowledgeable about the product line and patient as I searched for the right fit for me. I was shopping for an adjustable bed frame and mattress. I purchased both that day, along with a pillow. The store itself is clean and not crammed with so much product that you can't walk around and shop. Very pleasing atmosphere.

Lots of options

The point-of-sale system went down as I was checking out, so I stood for 25 minutes waiting to finalize the purchase, which never happened because I had to leave. They texted me a checkout link about an hour after I left so I could purchase online.

Had a wonderful experience at the Ashley furniture store in Waterford Lakes Town Centre. Lacey was my sales rep and she was knowledgeable, patient, and helpful in designing a living room set that would work for our limited space. Would highly recommend this store and especially Lacey for her customer service.

Purchased a really nice wall art piece from Ashley Store in Waterford lakes. The sales lady was super nice and helpful and the memorial day VIP weekend discount msde the buy a deal! Very clean and organized store.

Excellent experience and customer service by Mohammed. He was very friendly and helpful! We highly recommend him! Thank you!!!

Rula was amazing on everything and even lasting only one hour to store closes she was so helpful. All furniture is awesome.

Bought furniture a while ago. The couch pills and the worst thing is that the bedframe came infested with powderpost beetles. Ashley is known to have infested furniture.

Faiza was very helpful and patient! Great experience!

I have been buying Ashley for more than 20 years. Every piece of furniture at my house is Ashley. I had a great customer experience at the store, but when they delivered my furniture it was incomplete. My king size bed was missing a spine foot and they told me that they were going to order it. It has been more than 2 months now and no part yet. I contacted the store multiple times and they told me they had no clue when the part was coming (of course they didn’t care they already took my money). Also they suggested for me to buy some wood and resolve the problem myself, I spent more than 10 grand on this furniture and it’s incomplete. My problem is not with Ashley furniture, but with this store and their management.I am very disappointed, an experienced that it’s supposed to be exciting turned into a nightmare.

Fiaza did a good job. Thank You.

Great experience, Faiza was knowledgeable and she could find out what exactly we needed and helped us select out king bed furniture.

Faiza was a very helpful, informative, and amazing sales rep! When we come back next time, we will definitely be looking for her!

Faiza was extremely helpful. I just closed on a new house and needed help picking out furniture for the whole home. Faiza reviewed my floor plans and provided great recommendations. I would have been lost without her. Thank you!

Loved the store and the products

Faiza was very very friendly, she welcomed us and found us great deals on some much needed furniture. She understood exactly what style we were going for and she was very fast!

Faiza is The Best!!! In addition to being very knowledgeable about the products, she is very kind, patient, and warm. This was a great, zero pressure furniture shopping experience! I happily purchased 2 beautiful pieces for my bedroom & will definitely return to Ashley, more specifically to HER for any future purchases. She’s absolutely an asset to the company!

Jay Martinez was an ABSOLUTE delight. This experience in comparison to years past was very positive and professional. Jay took his time showing us around, explaining everything in full detail, never making us feeling rushed or pressured into purchasing anything. Thank you Jay!!

Fantastic experience! David our salesman was incredibly knowledgeable without the typical commission style pressure allowing us to take our time and an informed decision. Jason the Store Manager went above and beyond to accommodate us with a proper military discount while thanking my husband for his service (he was genuine and remembered both of our names from our initial visit as we purchased several days afterwards). If you want quality furniture, a high level of customer service and a seamless experience make sure you shop at this Ashley Furniture! We will return for future purchases! Thank you Jason and David!

Love the customer service. Natalie was very helpful, professional and knowledgeable.

Stevie was the best! I highly recommend her.

Excellent service- love the cabinet!

I was assisted by Renate Cardozo. She was very helpful in helping me find a recliner that fit me perfectly. The transaction went very smoothly. I am anxiously awaiting my delivery on Saturday.

Purchased a bed and planned everything around the delivery date we were given. On the day the bed arrived, they began installation but did not complete the job. They didn't not communicate or mention any pieces were missing and just left. I have called several times and requested to speak with a manager (three times) but have had no luck and no returned phone calls. We're still here with an unfinished bed and now have to sleep on the floor since the frame cannot hold a mattress. I will never buy from them again. Waiting for a return to be processed so we can purchase elsewhere. **UPDATE** We still have not received a call back from anyone let alone a manager . Even after their response to my review below. I have now called for the 6th time only to be told that they will not allow the bed to be returned and they will not provide a refund. By far the worst experience we've ever had. We will be filing a complaint with the BBB.

I was dealing with Reggie. I feel ripped off and lied to. They wasted my time. I was sent a price quote that could not be honored? I was told a delivery date that cannot be met? I am relocating from several hours away. I am buying everything out right. I am getting ready to call and finalize the purchase. Then price goes up and delivery date stated can’t be met.. HORRIBLE EXPERIENCE!! See picture of the false quotes and lies attached as proof..

Great customer service!

Mohammed was very kind and helpful. Made our first time at Ashley very comfortable

Faisal did an outstanding job helping us with our purchase. I feel confident that she gave us the best deal possible. Definitely an asset to Ashley furniture.

The customer service is Outstanding!! Ashley was a great sales person and answered all my questions.

Alycia made us feel welcomed and well informed in our pillow buying process and answered all of our questions with confidence. We felt very comfortable and appreciate Ashley Furniture’s excellent customer service and transparency. Thank you Alycia!

Lacey was absolutely wonderful, fantastic experience!

Went looking for a new mattress. Faiza helped us out a lot. Got a new mattress I love!

From the moment we walked into the door, Stevie was awesome! Very friendly, knowledgeable and attentive. She was very helpful with us choosing the right chaises that would fit our needs. And while we didn't purchase one, Stevie took the time to show me mattresses that I'm looking to purchase in the near future. No high pressure selling which is amazing. And when she had to attend to another set of returning customers, Stevie made sure to provide another rep, Daniel to help complete our sale. Daniel was also very friendly and helpful. Thank you both!!!

Very pleased with the service at this Ashley Store location. Ping was very helpful throughout the process and made it very easy for us to get our order placed and delivery scheduled. Thank you so much Ping!

Great experience with Lacey today, great personality, guide me to make the best decision for my patio furniture.

Very happy with the purchase Quality product and excellent service

I have shopped at Ashley's before, Manny from your Waterford Lakes Store was exceptional. I was also shopping from out of state, my sister went to the location to see the items. I am awaiting the delivery which will be next Saturday the 12th. Will keep you posted.

David made my furniture shopping easy and efficient. From picking out what I needed and my future needs. All the way to the delivery. Thank you Ashley furniture...

Faiza was very helpful and patient as we selected our furniture. She was very knowledgeable and took the time to make sure we were satisfied with all our selections. She even showed us additional online options that weren’t in the store. If you’re looking for furniture she’s great to work with!

Just moved into town this week and needed stuff for my apartment. Went into Ashley and immediately was helped by Alycia, she was so helpful and enthusiastic with a great personality helping me pick stuff out for my apartment it was a very pleasant experience. Thank you so much!!! Would recommend this store

Muhammad was a most excellent and patient salesperson.

The store is well equipped, nicely furniture, modern look, prices are competitive compared to other stores. Jay the salesperson who help me was very attentive, nice, he help me a lot. Also the manager from the Ashley store in Waterford Lakes was a very nice lady, very helpful 👍 the people in there in top notch

Quality pieces. Deliver was on time on target. Staff was nice and helpful.

I have purchased furniture from this Waterford Lakes store 4 times in the last few years with only good experiences. I would highly recommend this particular store.

Sales lady Renata was very nice, helpful and non-pushy. Mgr made us a good deal on our choice of living room furniture and Beauty Rest black mattress. Very happy with our purchases.

I purchased what i was looking for , and i have the best customer service ever, Pinky was so profesional and took the time to explain me all the details about the dinning room

This is the second time I have had business with Ashley Store, and this experience was every bit as happy and satisfying as the first time. My salesman this time was Christopher. I found him to be professional, friendly, informative and a delight to deal with. I will use Ashley's again, for certain, when I need furnishings.

Lacy Quinn was extremely helpful! Definitely recommend.

Faiza managed to help me immediately and took her time with me. I’m so thankful !! She’s a jewel!

Amazing experience Lacey was very polite,sweet and helpful

Faiza was helpful and wonderful to work with.

Great service! Lacey answered all our questions and was very knowledgeable of each product.

My husband turned 94 years old and needed a new recliner. Your sales people were very Kind and knowledgeable. They took very good care of us. Thank you .

Faiza was very knowledgeable and helpful in our decision making. No pressure.

Very friendly staff. Showed us around and helped with selection. Found our favorite couch and looking forward to having it delivered.

Sales person was amazing! I will tell my friends about Ashley furniture ❤️

Very professional and friendly staff! Great furniture!!

Was great! Lacey was our advisor. She was knowledgable and patient. She helped us. Was a pleasure.

Faiza helped our family choose a dining table set today. She was super patient with us and did not make us feel we were a burden. She is super knowledgeable of the furniture and she was very kind. She went above and beyond to ensure we got what we needed. Thank you, Faiza!

Lacy was amazing and so welcoming!! Best service!

Absolutely horrible. We will never buy from Ashley furniture again. We ordered furniture and it came damaged and we have had zero help with customer service. Every time we call they say it’s under review and someone will be calling. It’s almost been three weeks and no one has called. We tried calling the store everyday for the past week and no one answers. My husband is having to go to the store just to talk to someone. I now tell everyone to never buy from Ashley.

Great customer service from Johnny the salesman. Thank you!

So my fiance purchased two couches 10 months ago from an Ashley location in Michigan. We recently 7 months ago relocated to Florida and there's an Ashley location right by our home. 2 weeks ago I was trying to clean that couch and take off all the cushions and wash them until I realized the bottom cushions are sewn in. So I entered the store trying to get information on couches that are sewn in and how do you clean them there was a shorter older middle-aged Asian lady that greeted me at the door and when I explained to her what I was doing there she said oh I'm not sure I can't help you on that but I can't tell you what I can do I can sell you a new couch! I felt like she physically slapped me in the face and told me haha you might have been ripped you off but please allow me to sell you another couch without any care or concern. I was extremely upset and didn't want to be rude but I wanted to tell her I will never step foot in the store again only on basis of how you just treated me! I have worked customer service matter of fact managed 24-hour customer services businesses and that is the fastest way to lose customers that will never return and I stick to my word I will not return to that store just because I feel like she was waiting to prey on me and take advantage just to get her little points or whatever with no care of me my product purchase from Ashley

Good service

Lacey had patience with me. She is an excellent salesperson. Highly recommend her in the Waterford town center.

Johnny was very professional and helped us a lot finding a new mattress. Ask for him if you need any help!

Excellent experience

Faiza was amazing and helped me get the best deal!

Excellent Service! Faiza

Update 5/30: still no delivery... would give 0 stars if I could. DO NOT BUY FROM THIS STORE!!!! SAVE YOURSELF THE HEADACHE. I've spent a ridiculous amount of time talking to customer service for them to say they can't do anything. They schedule deliveries without a guarantee of having the item in stock and will just not show up without any heads up. I have now wasted five days taking days off from work since someone needs to be home for this unreliable company to not show up after confirming the delivery date. They don't even have the decency to notify you that the delivery will not take place. Will continue to post on the lack of reliability from this store until my furniture is delivered. No longer calling customer service because it's a waste of time.

Faiza was great with what we need, did not try to upscale the sale and look out for our comfort and need:)

Faiza was delightful and knowledgeable. We had a great experience with Faiza

David has great customer service

Lacey was very knowledgeable and helpful!

Faiza was awesome, patient, friendly and knowledgeable. Greatly appreciated her willingness to help and answer all my questions. Highly recommend her!!

faiza was great. We weren’t rushed or pressured. Very good experience

Very patient and informative sales person.

I purchased from the store consistently for 10 years. Its unfortunate that this Ashley location just lost my business forever... all due to their ONLINE purchase option and ONLINE poor customer service. WORST EXPERIENCE EVER! And GOOD LUCK ACTUALLY TALKING TO A REAL PERSON. Getting my $1400.00 back and moving on. Updating my review. Ashley came through. Thank you!

Great experience! Our sales associate, Rula, was very helpful but we never felt pressured. We feel we got a great price and the whole process was very easy.

Faiza very good saler, answers all questions and shows all your options. Very respectful. Clean orhanized store as well.

One last update: Ashley's delivered new furniture pieces finally. Wasn't happy about the entire process of dealing with the return but again Ashley's came through and delivered. UPDATE: When furniture was delivered, the end table was damaged and the coffee table was broken. Contacted Customer Service and the store. Sent pictures of the damaged furniture was denied claim and got no where with the store. Poor service and no resolution. Pictures attached. Changed my review to a Zero stars. I hope someone from Ashley's reads this updated review as there is still no resolve with furniture pieces. Faiza was fantastic!!! If you need furniture, go to Ashley's and ask for her.

Faiza was great at helping us pick out furniture and gave us a really good discount on merchandise, definitely ask for her when you come here

Very friendly, experienced and extremely knowledgeable about the company and it's products. We were very satisfied with the service received. We will definitely shop again.

Very respectful, helpful and patience with our time in the store with the purchase. The sales person is Faiza

My family and I had a wonderful experience today purchasing a chest and dresser set. Ms. Rula was amazing! She's kind and very knowledgeable about the products, never pushy or overbearing. We'll definitely be back for more furniture!

Faiza was amazing, she was very patient in helping me find the right set of furniture for me. I am excited for my new bedroom set.

Faiza was very helpful and patient highly recommended her to help you with your purchase.

Rula was wonderful and so helpful. Not pushy at all. Great experience!

This was our first time using Ashley. We were very pleased. David listened to our needs and got us exactly what we were looking for. We will definitely be using Ashley in the future.

Cheyanne was absolutely amazing, so welcoming and helpful throughout this process.

Lacey Quinn was the best!! She helped me get my new sofa, rug, mattress and table. She allowed me to take my time around the store answering my many questions. Very patient and helpful!

Had a great time at Ashely Furniture getting a new mattress! Lacey helped me find something comfortable and in my budget! She was funny and delightful!!! Thanks Lacey :)

First off let me thank David. As soon as I walked in David approached me very quickly and politely. He listened to what I needed and understood what I needed. He quickly found options for me to choose from and found the best deals to assist me. From the headboard to the mattress to the pillows to the dresser and nightstand. If you ever in there ask for David. Jason as well the General Manager , was great making sure I got the bang for my buck and also making sure all my questions were answered from wood to delivery. Awesome team those guys are great

Faiza was very good with my sale today. Very helpful and took her time with is.

Stevenise she was si friendly she help me find the the best for my living room thank you so much love her

Thank you, Lacey! My wife and I went to Ashley Furniture at Waterford Lakes looking for a leather sleeper sofa. Lacey met us as we came in the store and was extremely helpful, asking first what we were looking for and then immediately taking us to the exact sleeper we had seen on the Ashley webpage. She was knowledgeable on the product and answered all our questions. Thank you Lacey for making our visit and purchase at Ashley Furniture a great shopping experience.

Johnny was great!

Lacey was great to work with! Thanks for helping us get the right furniture at the right price!

Updated: I received a link to reschedule my delivery and will be giving them a chance to rectify the issue. For the service on the showroom, I give 5 stars. They were extremely kind and helpful. However for delivery, I rate 0 stars. I specifically asked for anytime after 3:30 as I work and just moved to start a new job and have no time off. Was told in the showroom a dispatcher would call to confirm (which never happened). In order to be proactive, I called and advised of the situation (and was never asked if I wanted to reschedule). They noted the information and I received a call at around 2:50 day of the delivery that they were there. I called back and advised that I was working, to which their response was that the deliver person(s) left. I was told someone would call me to reschedule (which didn’t happen) and when I called to reschedule myself, was given a redelivery date 3 weeks later. Apparently it was “escalated” and was told I’d get a call in 72 hours…no surprise that didn’t happen. Needless to say I’m waiting on a callback to cancel the order. I’ve been sleeping on the floor and due to my move, was looking forward to getting everything from them but it really isn’t worth the headache. There seems to be a major disconnect from the showroom to delivery staff and it shows.

Lacey was a very pleasant, kind, funny, and professional advisor.

I give Faiza five ✨ ✨ because she paid attention and understood what I was looking for. She was very patient and always kept her cool. Faiza is very friendly and professional. I recommend anyone shopping at Ashley's store to ask for her assistance. You will be pleased 😃

Great experience! Lacey helped out a great deal.

I buy most of house furniture from Ashly , but the warranty issue it’s unacceptable , tea table cost around 1000$ after 3 months of use , water spilt on the table and comes puffy spot as shown in the photos, Ashly warranty doesn’t cover this unless if you have protection plan which means more many !! I don’t recommend any one buy from them unless if you have extra money for warranty.

I was very please with the service provided by the staff at Asheley furniture store. Johnie the sales rep was very friendly and very knowledgeable about the merchandise. The manager was very personable and easy to communicate. I have purchase merchandise from the store several times and have recommended my friends and family to the store. I will continue to be a client for years to come.

Faiza was great I recommend she is knowledgeable and pleasant to talk to. She was very knowledgeable and not pushy at all.

Faisal, was great! She was very knowledgeable and explained all the details about the furniture.

Johnny was great helping us find our new living room set!

Faiza greated us as we walked in the door and was very pleasurable to speak with. She made sure to show me exactly what I was going to purchase with other items since she didn’t have a floor model. She was extremely patient and explained everything every step of the way, and even made sure I received a discount. I would ask for her if you’re going to Ashely. Thanks again, Faiza.

Worst Furniture Store! Horrible Leadership. Been dealing with them since October. Sent me the wrong furniture, then both if the replacements were broken. After almost three months, I returned both of the furniture on 1/08/25 and their incompetent team has not finalized the return paperwork and my lease is showing 2 payments past due. Never answer my phone calls, the only way I can speak to them it’s if I go to the store. No costumer service.

Great service over there, nice pricing. Highly recommend Ping she's a sweetheart and was super patient helping me and my wife find the right couch.

Great service! Reggie was extremely helpful. More importantly not pushy like some other salesmen.

We made purchase for the house and had the best experience with Faiza at Ashley I totally recommend every to work her at Ashley thank you faiza

Faiza did a great job helping choose the perfect bed for me! Faiza showed me patience and her wealth of knowledge of the product selection that Ahsley's has to offer. If want someone who is easy to communicate with and helpful and willing to answer question, Faiza is the person for you at the Waterford location.

I have never bought from Ashley until now. I would never recommend this place at all. Now thinking about why I never shopped there because nobody went out of their way to say good things about them. The salesman was nice and patient, and after that, it was so bad. Nobody ever answers the phone at the store or you can press a button and talk to someone in another country. We waited over a month for our recliners. We lost everything in a flood, and now living in a camper. While we were shopping for 2 recliners, I was also shopping for furniture to replace over 3,000 square feet of our home. Scratch Ashley Furniture Store off the list. Communication and delivery are soooo bad. Go somewhere where they care about people. If i could I give them a minus 10.

(Translated by Google) Excellent service, kindness of its representatives (Original) Excelente servicio, amabilidad de sus representantes

Faiza provide excellent service and was very helpful and knowledgeable. Really made my experience an enjoyable one.

My experience with Jay Martinez was incredible. This is the second time I have gotten furniture for my entire home from him. We didn't stop looking for items until we were 100% satisfied with everything. The process was easy and painless.

The entire experience at Ashley's store was amazing thanks to Jay Martinez .He was very patient, showed us the best options, and was very helpful.Highly recommend him at this store.

This is our first experience buying furniture at Ashley. Beside the good quality and excellent presentation or display through the store, the customer service made the decision. Our sales person was Reggie, he was patience to listen to our needs; he walked us through our ideas and showed us how to see the vision we had in their store. No pressure to buy and we ended up buying what we wanted with a good price. Also after the purchase, we reached out to our salesperson who guided us through on how to purchase another two items by sending us a link, saving us the trip to the store. I would recommend the store to anyone. The furniture has not been delivered yet, so I may have to update you later.

We had a great experience purchasing our mattress! Faiza was a great help. She was patient but also very willing to answer ALL of our questions. We recommend this location and working with her as well.

outstanding with her knowledge of the product and excellent customer service. Thank you for your assistance and we will be back soon.

They rescheduled my coach delivery on so many occasions I eventually canceled my order and got a coach somewhere else the next day! The delivery person told us they were “too tired” to deliver our coach. Do not wast your time because they will waste yours. Customer service is also completely useless

I loved the follow up and information given upon request! I’ll definitely buy from Ashley Furniture again.

I had the pleasure of having Natalie ai the Waterford Lakes store assist me. An electric recliner and an end table was needed for an elderly sister. Natalie was very kind and went out of her way rto make my visit a happy one. I was so pleased, that a few weeks later, I called on Natalie again for another purchase. Thank you again Natalie for all your help. ANN RIVERA

Excellent customer service by Faiza.

Excellent service by Chris. I would come back Ashley and I would go right back to Chris. He did an awesome job and I am 100% satisfied.👍

Johnny provided excellent customer service.

CHEAP VIETNAM WORKMANSHIP SHOPPERS BE AWARE DO NOT BUY FURNITURE AT ASHLEY'S THEY MAKES CRAP FURNITURE AND THEN DON'T WANT TO HONOR THE YEAR WARRANTY!!! They are not accredited by the Better Business Bureau for reasons multiple complaints. We came across a bedroom set that we both agreed on, and after a few months of use the wood or particle board bed frame is coming apart. I had no success in getting some customers help online or by phone for some resolve with this matter, so my husband visited the store from where we purchased it from and opened a case. They stated it would only take 72hrs for a representative to get back me. So I waited a week and no response. Once again, I had to visit the store because its impossible to get ahold of someone through the phone system, and this time requested to speak with a manager and asked why they were no calls? He stated that all they do is sell the furniture and no more, but at least this time he was able to give me a case number and stated I would have to give them a call thinking it will be easier than the other animated numbers I had called before. Well once again had no success in reaching a live representative to speak with and there phone systems will just keep looping you over and over again without being able to speak with someone!!! At this point I we have visited the store 3 time as it is impossible to get ahold of anyone or get any resolve as NO ONE reaches out over this matter. Do your diligence on research of furniture and company you buy furniture from because this will be my first and last time purchasing and spending almost $5800.00 on furniture that only last 4months before falling apart and headaches of trying to reach someone for solutions. Like most companies they just want the money and afterwards ypur on your on! Most likely will have to reach out to.the Better Business Bureau if they continue to give me the run around.

Amazing service provided by Manny Castro, super attentive, willing to help with all the questions that me and my wife had. Great store!

Great experience with Faiza.

Our experience with Tyson MacLean at Ashley in Waterford Lakes was nothing short of exceptional! From the moment one of my best friends, and I, walked in to that showroom, we were put at ease. Tyson is so calm and it was so refreshing to not deal with high-pressure selling. He allowed us to take our time, he listened, asked questions, and then showed us great options. We felt so comfortable asking lots of questions. I appreciated that he didn’t have on strong cologne which I find distracting. I purchased a superb recliner for my father and my dear friend bought her first new furniture in her life—a beautiful bedroom set. I am thrilled for her! Every experience should be as enjoyable, and go as smoothly, as ours! Thank you again, Tyson, and we will definitely be back to see you!

Faiza was awesome!! Great speedy service!

Ping was our sales representative today and she was excellent. She was very professional and extremely knowledgeable about the products. She was what every salesperson should strive to be….Kind, knowledgeable and not in your face. Nice job today Ping!

Felt no pressure to purchase and feel I got was I was looking for

The staff at the Waterford Lakes location was great. Very knowledgeable about what I was looking for. The only downside was that the bedroom set that I found on their website was not in the showroom so I could see it. I did end up buying it anyway.

Chris customer service was very helpful , he understood what we wanted and he was able to provide us something that fits.

Good job.

I had an amazing experience at Ashley Furniture thanks to Lacey Quinn. She went above and beyond to ensure I found exactly what I needed, answering all my questions with patience and expertise. Her professionalism, friendliness, and attention to detail made the process seamless and enjoyable. Lacey truly exemplifies outstanding customer service, and I would highly recommend working with her to anyone visiting the store!

Very nice sales agent lacey was very helpful. She was wonderful to deal with. The prices and procducts are superior to other competitors. Thanks Ashly for having a great product.

Outstanding service. Tyson was excellent and courteous.

Faiza was very helpful and knowledgeable about the entire process. Any question I had, she was able to answer.

Lacey was a big help helping me looking for different options for my bed although some weren't available she's been keeping in touch to update me on when they will arrive!!!

I would like to highly recommend Rula Belani, sale advisor at the Ashley Waterford Store in Orlando, she made my buying experience so wonderful. She is very knowledgeable, friendly and very helpful. I love the fact that she took the time to show us different choices of dressers and explained to us how the delivery process works, even gave me her personal information in case I have any problems or concerns and needed to reach out to her. When it comes to amazing customer service Rula Belani is the lady to go to, she is number one. Thank you for all your help and care.

Great costumer service, awesome attention, definitely recommended!

Jay Martinez was so incredibly kind and helpful:)

Manny was great if you need to buy furniture or a mattress go to Ashley furniture in Waterford Lakes mall and speak with Manny he was extremely knowledgeable when it came to all of the mattresses

Tyson warmly greeted me when I entered. The store is full of beautiful options. Tyson assisted me with checking out in a timely manner. He helped me a lot.

Great service and very friendly personnel

I love this store! They always have beautiful furniture. Very attentive and friendly staff. Tyson helped me buy my new sofa and it was a very smooth and fast sale.

Excellent attention!!

Very professional and knowledgeable. We love the quality of the furnitures

Jay was a great help in finding the right bed

Tyson was very helpful and professional assisting us in ordering our sectional

We had such a great experience! Muhammad took such care and patience with us. Highly recommend! Thank You!

Had a great purchase experience. Our advisor Lacey Quinn was the coolest person. She really helped us narrow down our purchase options and made our shopping experience marvelous. She's highly recommended.

Excellent furniture shopping experience. Great selection from traditional to modern and with the help of knowledgeable sales person, Ping, I was able to find just what I needed. Very patient, no pressure, and helpful with suggestions for a unique space. Would definitely recommend both Ashley Store at Waterford Lakes and Ping as salesperson.

Tyson was a fantastic help, he was knowledgeable and even assisted me with color coordination when I showed him a picture of my home. I would highly recommend him regardless if you’re buying one piece of furniture or a whole house full.

Ashley's (Trusted Asvisor) Employee Rula Belani was an absolute pro! She did a wonderful job and was very diligent in answering all my questions. Never once did I feel pressured or made to feel inadequate. Rula was very graceful and polite and I enjoyed her professionalism and courtesy during the whole process. Thank you, Rula!

The sales lady was very friendly and eager to help.

Faiza was amazing to work with, and Julio and his team did a great job with the delivery. They made the whole process easy and smooth. Great team!

We are expecting a delivery tomorrow for the boyington sofa, coffee table and side tables with proadapt tempur-pedic and today we were expecting their outsourced company to pickup our old living room set, coffee table and box spring to ready for tomorrow’s delivery. It’s 9:10 pm and the company has not yet arrived for pick up. This is already a bad start / experience from Ashley. It’s the New Year we blocked today to make time for this pick up and yet they do not care for our time. From today’s experience I do not recommend. Update : The guy came at 10.02pm to pick up the old living room set and box spring.

Great service and easy to deal with!!

Great selection of furniture and payment options to fit any budget

Lacey is very pleasant to deal with! Get her a raise! :))) can't wait to get our new couch!

Very good service and fast results.

Tyson was super helpful and knowledgeable about the product.

Sales person Tyson was friendly and accommodating

Tyson was amazing and the best ever. Kind patient and understanding. He's the best ask for him at the door!!!

Tyson was incredibly helpful in finding me a new couch for my apartment. He quickly found a piece that met all my needs: space efficient, comfortable, pet friendly, AND within my budget.

Very helpful and informative

I needed to furnish my new home, so had a long shopping list. Manny Castro helped me find everything - his expert advice & knowledge of Ashley's furniture lines and mattress products helped me make the best decision for my needs. Purchase process & scheduling delivery was efficient. Overall relaxed & friendly manner made shopping at this Ashley's store a pleasure. Highly recommend!

Muhammad was very helpful with showing us the power recliners and helping us make a selection. Superb service and knowledge of their products.

Faiza helped tremendously!

Got everything I needed without any upsell tactics

Lacey was very kind and informative and helped us with all our needs!

Our consultant, Jay Martinez, was very patient, knowledgeable, and cordial. He took the time to show us multiple beds and mattresses, and we never felt pressured to make a decision we weren't comfortable with. The experience was outstanding, and we left feeling we got ourselves what we were looking for. Thanks Jay!!

Ping was very knowledgeable and polite. Great store! We will definitely come back.

Johnny is a great sales representative! He is efficient, helpful and friendly. It’s the second time he’s assisted us in two years. I highly recommend asking for Johnny when shopping at Ashely’s in Waterford Lakes.

Hi, I went to Ashley Furniture on North Alafaya Trail and Tyson gave me an excellent service. Thanks

"Lacey is an amazing salesperson at Ashley! She’s knowledgeable, patient, and truly goes above and beyond to help you find the perfect furniture. Her customer service is outstanding, making the entire shopping experience a breeze. Highly recommend working with her!"

Enjoy every time I come here!! Lacey was very helpful and helped me choose the perfect table set to go with my living room. Highly recommend!!!

Muhammad and Jason were great!!! Thank u

(Translated by Google) Grateful for the excellent customer service that Faiza offered me! Various purchase options and offers! I recommend them! (Original) Agradecida con el excelente servicio al cliente que me ofreció Faiza! Varias opciones de compra y ofertas! Se las recomiendo!

Rula is amazing! We walked in knowing we wanted a tv stand with very specific dimensions. She immediately helped us when we walked through the door and asked what we were looking for. She was confident they had multiple options available for us. Every single tv stand was amazing, but she helped us find what would look best in our space asking us questions about our couch, wall colors and overall aesthetic in our home. We ended up finding the perfect one, and she was so helpful we asked if she could help us look at couches as well. We had previously been discouraged looking online for couches because our living room is very odd dimensions as well. She again was so helpful and the very last couch she showed us was THE ONE! We immediately fell in love and she helped us narrow down what modulation would be best for our space. Once we decided, she gave us all the available discounts AND free premium delivery. She also explained in detail all our warranties and we were out within 30 minutes. Overall fantastic experience, Rula THANK YOU!

Great furniture shopping experience…is totally something I never imagined I’d say. Thank you Faiza! Husband and I just visited 4 other furniture stores and have been disappointed overall by pushy people trying to sell us things we don’t want, poor selection of soft leather, and over-designed styles. Ashley, which we admittedly thought was out of our price range, delivered so many options in style, price, and fabrics. The showroom is clean, bright, organized, and easily navigable. I don’t think we’ll ever buy furniture anywhere else. Thanks again Faiza for not being pushy, and for being so knowledgeable and personable.

Tyson did a great job showing us what we need.He’s amazing!!!

Tyson is amazing help us a lot

(Translated by Google) Excellent saleswoman, friendly, good service (Original) Excelente vendedora, amigable.buen servicio

Jay was great!! Very helpful and patient!

Was supposed to have a living room set delivered. The night before delivery I was told the loveseat won’t be available it is on back order ! Not happy.

Sr. Muhammad is really nice. My husband and I received great attention and guidance. He is a great worker. I’m very happy with my purchase.

Sir Muhammad was really nice and clear with everything. We are satisfied with the attention

(Translated by Google) very good service that Mrs. Faiza gave us, recommended (Original) muy buen sevicio que nos dio la señora faiza recomendada

Very helpful.

Faiza was a pleasure and so helpful!

Tyson was extremely professional and customer focused. It was a great experience!

Ask for Tyson !!! He was such a great help and answered all my questions!

Faiza was very helpful. I was greeted as soon as I entered the store. I found exactly what I was looking for. Faiza took the time to explain and give me all my options. Superb service. I was in and out in less than an hour.

Tyson helped us find the perfect table set for our home. Fast, easy, and awesome!

Very helpful and very happy with the service

Mohammad is been so helpful to decide our furniture and we are so happy we got good deals at this store. Thanks Ashley store

Great overall experience.

Awesome staff and great discounts! My sales rep (Tyson Maclean) was awesome, courteous, professional and extremely patient with me! Would highly recommend this location!

David, you're awesome. Thanks for the great service!

Faiza was super helpful!

Stevie was absolutely precious to work with! She was so well knowledgeable about all the furniture and seems to appreciate and love her job! We are excited and grateful!

Tyson was very helpful. Great experience.

(Translated by Google) Good experience and good prices! Very friendly and helpful!! (Original) Buena experiencia y buenos precios! Muy amable y servicial!!

(Translated by Google) Good service, very attentive, friendly and respectful. I solicit customer satisfaction. Thank you (Original) Buen servicio, bien atentos,amables y respetuoso. Solicito en la satisfacción del cliente. Gracias

Awe experience, Faiza

David was fantastic! He very high energy and friendly. Extremely enjoyable to work with. He helped us through the entire purchase process which he made very quick and easy. Ashley’s lucky to have such an amazing employee. We’re excited for our new couch! - Steve & Allie

Tyson was great very friendly I knew what I wanted took me right to it very informative

Service was great! Lacey was very helpful and did not pressure us into a purchase (which we’ve experienced at other stores and is a bit unpleasant). We are very happy with our purchase!

Beautiful & clean store, good Black Friday sales, friendly & helpful service, excellent communication. Muhammad was incredibly patient while I shopped for a dining room table and even offered creative chair options when I didn't like the "set". 10/10!

Absolutely horrible. Placed an order online was told delivery date would be today December 4, 2024. Didn’t receive any notifications from Ashley called them a week ago. They told me the delivery was scheduled for today. Now I call and they tell me that it’s been moved to December 28. No email notifications nothing was sent to me not in my spam, junk or inbox. No notification to know whether or not the furniture was coming. Contacted customer service and was told that now delivery will be on 28 December. Unacceptable as my husband took vacation for this week to be home for the furniture delivery. Buyer beware I will never purchase anything from Ashley furniture again if you’re smart spend the money go somewhere else.

Faiza was friendly, knowledgeable and helpful in making the right purchase decision.

Lacey Quinn at the Waterford Lakes location helped me. She was amazing. Answered every question and knew her stuff. So sweet. I’d go see her again if I were looking for more furniture. Thank you Lacey💜

Dave Duba is very knowledgeable on all they offer. I would highly recommend for you to see Dave for all your home furniture needs.

Great experience! Very light and fun, super knowledgeable. Faiza was the best

Faisa was our sales person and she was very thorough and well prepared to answer any questions. Thanks

Great experience at the Waterford Town Center store. Muhammad and Christian were so helpful with our furniture and mattress purchases.

Faiza did a wonderful job on assisting with th4 perfect TV console

Lacey was amazing! Super helpful and attentive during our visit.

Faiza was very professional and was able to answer all our questions. I appreciate her direct approach as far as what was recommended and what she did not recommend. We are happy with our purchase and our shopping experience.

Johnny was very helpful and pleasant. Very informative.

Faiza did great! She was very knowledgeable and answered my questions

My partner and I had an amazing experience at Ashley Home Furniture, all thanks to Stevie! She is a fantastic listener with keen attention to detail. Initially, we weren’t sure exactly what we wanted, but after explaining our vision to her, she completely captured it with the perfect dining table that matches our kitchen beautifully. Thank you so much, Stevie—your help made all the difference!

(Translated by Google) Excellent Jesus, I came just to see but he conquered me. He helped me, he tolerated me 100% (Original) Jesús exelente vine solo a ver pero él me conquistó. Me ayudó me toleró 100%

Jason store manager was fantastic hooked us up with a great sofa set and a wonderful deal

Very nice sales lady Ping Jiang. She managed to work out a great price for the items we purchased. Excellent customer service!

I had a wonderful experience shopping at this store. From the moment we walked in, Faiza greeted us warmly and guided us through the process of selecting the best options for our dining area and baby room. She was incredibly patient, allowing us to take our time and make the perfect choices. Throughout our visit, the general manager, Jason, checked in with us several times to ensure we had everything we needed and that everything was going smoothly. Their exceptional customer service made the entire experience enjoyable and stress-free. I highly recommend this store for anyone looking to furnish their home. The team truly goes above and beyond to help you find exactly what you’re looking for!

Ashley in Alafaya is an excellent store—the location, the products, but most importantly, the staff. In my opinion, that’s what makes it stand out. The manager, Jason, provided us with outstanding service, going above and beyond to help us. Faiza, the salesperson, guided us every step of the way, truly understanding what we needed. This is what good customer service is all about, and these people nailed it!

Love shopping at Ashley as they have a lot of furnitures to choose from and of great quality. Faiza is great in assisting us find the right family living room couches that I love. She’s very detailed and accommodating and answers all our questions. Thanks Faiza.

Muhammed was incredibly helpful and made the whole process super smooth! I would recommend others to work with him when looking for their furniture.

Lacey at Waterford was wonderful. Helped us find exactly what we needed!

Excellent help. Not pushy very professional.

That time of year when family comes together for the holidays and this year we needed a new dining room table. We decided to go to Ashley furniture in Waterford lakes . When we arrived Tyson was there greeted us with a smile and walked us around the whole store showing my wife and I all the options even rearranged the store at times to make sure my wife was happy with the table and chair combination she truly was gonna be happy with. Tyson was among the whole time even taking time to stop the baby from being crazy. Highly recommend Tyson for his non aggressive salesmanship and Ashley for the gray price on a great dining set. Tyson thank you again for everything. Also get that power steering leak in the van fixed 😂

Mohammad was very helpful and not pushy at all!

Lacey was very helpful and friendly! I highly recommend Ashley furniture and sales agent Lacey! I had a hassle free experience! It was a quick and easy process.

Mike was very helpful and informative.

Oh gosh, where do I start? Jay and Christian are absolutely amazing people. They both truly care. They listen and go out of their way to accommodate you. Zero pressure— I think I was in there 3 different times— every time, they were just as welcoming as the last. Highly reccomend visiting, check out their selections, and enjoy their hospitality🙌🏼

Faiza was excellent!

Johny took care of us and was very friendly and knowledgeable. We’ll definitely come back to see him again for any future purchases.

Lacey was extremely helpful!!!

Faiza was fantastic... Very patient and helpful.. Sofa/loveseat is the best.. Thank you Ashley!

Was a terrific experience with terrific service!! Would recommend!

Amazing customer service from Ping! Thanks again!

Jay Martinez delivered phenomenal customer service, he answered all our questions and very patient. Hey provided multiple options. Will be back for sure. World class customer service.

Faiza did an excellent job I’m very happy for her work

Tyson helped us get a new sleeper sofa and ottoman. He was very friendly and professional. We will definitely call him for any future purchases!

Mohammad was great at helping us find what we were looking for. He provided us so many options without us needing to ask.

MS. Faiza was amazing, understood what we needed and made the process very easy! Go see her at Waterford Lakes!

We are loyal Ashley’s customers, great experience every time- never had any issues with service or the actual furniture. Were remodeling our house now and needed some of the major things- couch, dining table, chairs so of course we had to check out what was new in store. When we arrived Ping greeted us, she’s been great from the start!! Asked me all the right questions, helped explain where everything was in the store and went over all the different options. We ended up finding the perfect dining set, sofa set and even bought a gaming desk! Great staff, the manager greeted us both times we were in the store. Amazing experience once again, thank you waterford team!

Thanks for your assistance today, Johnny!

Tyson did a wonderful job helping us find a sofa. He allowed us to explore the showroom for a bit so that we could begin to formulate opinions independently. He was an excellent salesperson, showing us options across the spectrum of prices and narrowing in on what we were looking for. He highlighted features of the sofas and as we narrowed down what we wanted he focused on those aspects as well. Tyson was friendly, informative and relaxed. He provided us with information, respectful and attentive sales pitches, and made sure we understood the importance of examining the furniture carefully upon delivery and before signing for and accepting the delivery. I saw there was a low review from someone who had issues with their bed set. I feel like Tyson did an excellent job explaining the policies so much so that I understand what happened in the low review and how to avoid that. Thank you for your help, Tyson! I highly recommend him. Shopping can be stressful and salespeople can make that worse. He made it easier, thank goodness.

Natalie was very attentive. Thank you for making our purchase so smoothly!

Jay helped us find the perfect bedroom set after providing tons of options. He made the transaction fast and flawless, ensuring we knew exactly what we were signing up for when financing. Great experience.

Muhammad was very helpful with our purchase. Great price and quality furniture.

Stevie was outstanding. She was professional, helpful, and just a joy to work with.

The Customer Service Representative, Ms. Faiza did an absolutely great job answering my questions and helping me with my request and needs. Her knowledge, kindness and professionalism sets her apart from others. Outstanding job!

My wife and I enjoyed our recent visit at Ashley Furniture in Waterford Lakes. We didn’t plan to visit this store that particular day (we were looking for another store at the time), but we’re definitely glad we did. With the much appreciated help of sales associate Ping Jiang, we purchased a dining table and six chairs, a dining room server, an extra large tv stand, and a set of accent tables. Ping spent over an hour with us as we gradually made our choices. She didn’t rush us to decide on what to buy, and she was well informed about the inventory and available discounts or sale prices. We were fortunate when she greeted us when we first arrived at the store. All in all, we highly recommend working with her. We found the other staff to be friendly as well, something less common at many places these days. We think you’ll also be surprised at the good prices for quality furniture.

My salesman was allowed to stay over his scheduled time to accommodate my schedule, I never felt rushed.

Friendly, helpful associate Mohammed just made it easy

We stopped by the Waterford Lakes Ashley store and were met by Ms Renata. She helped us with the purchase of a bedroom set. The purchase experience was stress free and extremely enjoyable. Her knowledge of the product line was sharp and on point. Her customer service skills combined with expertise and active listening, assisted us with reviewing all purchase options. We definitely rate our shopping experience 5 stars with Ms Renata and the Ashley store with having a great variety of home furnishing products.

Cool

Rula helped me and my small family of 3 buy a couch that was perfectly in our price range and wonderful for our family. The prices it’s self was very appealing with their Black Friday sale. Rula is attentive to her clients, she is a great communicator, gives great insight on the products on the floor, and you can tell she cares about you as a customer. I came in with my husband and daughter ready to purchase a couch and Rula didn’t shy away from any of my questions or concerns. She even gave us some tips on our furniture which is helpful as a young couple making a big purchase. UPDATE: just received a call from the warehouse and informing me that we would not be receiving our brand new couch until after Thanksgiving. This is completely unacceptable since we will be entertaining family during thanksgiving everyone needs a place to sit. We were supposed to get our couch this week on the 22nd, they can’t deliver it to us. They didn’t give a reason why. I called the store because the warehouse informed me that I could pick it up in person on Saturday 23rd, But the store that I bought it from here at Waterford Lakes would need to change the delivery instructions to a pick up order instead of delivery order. When I just called the store the sales associate stated they changed the order for me and doesn’t know the warehouse address. I called back the number that warehouse used to try to get the address myself because it is really unacceptable and unprofessional that the store does not know their warehouse address but OK, but I got a representative when the representative pulled up my account. It shows that the delivery options for my account was never changed. I am not surprised considering the Sales associate at the store I spoke to didn’t even confirm my name or email when speaking to me. I guess I’m gonna have to go into the store with my husband to have this taken care of because we need our couch before Thanksgiving. Huge inconvenience Sales associate wasn’t even trying to be empathetic about it or apologetic he even tried to ask me if I knew for sure if the furniture was out the warehouse like I’m stupid or something. The way that the sales associate dealt with this delay delivery was unprofessional, And whoever answered the phone and try to change my address, but didn’t need training. The sales associate was very condescending to me for wanting to pick up our order at the warehouse, I have the correct information, I spoke to directly to The warehouse manager, That sales associate needs to learn how to change an order from delivery to pick up in the system, they have our order they can’t deliver it on time. Does not mean that we can’t go pick it up ourselves and get it. This store has to get better customer service when it comes to delayed deliveries I went back and read some reviews and saw that other people were having the same issue.

Pretty good experience in our purchase. Lacey the advisor was really kind enough to always give us an answer to our concerns.

Renata was amazing with helping us choose and buy our couch. 10/10

Lacey was very attentive and although the sofa I wanted was only on the internet store she helped me order it. Shpuld arrive within 2 weeks.

Had a great experience at the ashley store. Was looking for a livingroom and dining set and our salesperson Ping was knowledgeable and patient. She did a great job and even stood later than her shift. Thanks Ping! From your fellow New Yorker

If you come here I cannot recommend asking for FIZA enough. She is so kind and willing to listen and help all your needs! My mom and I came in here after seeing a lot mid furniture stores and really with low hopes. It was our last Hail Mary to find the victorian pieces we were looking for. When I say she went above and beyond… I don't think it emphasizes enough what she did. 10/10 will always ask for her!! ✨

Ping Jang found the best sofa chaise for me. I completely walked by it and if it wasn’t for her I would have missed out on a great opportunity!

Services and knowledge of the salesman was great. A little slow on the delivery as we don’t have it for 10 days

Jay was very helpful nice guy

Lacey Q. did an excellent job helping us find our perfect mattress. She was professional and very knowledgeable! Gave us space when needed and answered any questions we had.

Ping was so helpful and attentive. And helped us with the purchase. Thank you for a great service

Muhammad was amazing!

Faiza has good sales personality and very approachable

Thanks to Stevie Telfort for such a great furniture shopping experience!! She is so knowledgeable and such a kind person!! She worked with me for 3 days to help me find what I was looking for !! She is definitely a great asset to your company!!

Mike was fantastic

Faiza, service was awesome! She walked through the whole process and explained everything, very professional.

Thank you so much Renata for professionalism and patience. You helped me so much through this purchase for my new house😊

Lacey Quinn was fantastic!

(Translated by Google) Excellent service! (Original) Excelente Servicio!

Bought a sectional. Delivery is today. I know that because I chose the delivery date. Ashley sent me a text, an email and a call to confirm the delivery date. I paid a hauling company to take away our old couch and took the day off. Ashley calls this morning to say they don’t have the couch and it will be here in 3 weeks. I called customer support but unfortunately I do not speak Chinese.

Came in, found what we needed, and were out within 15 mins thanks to Lacey. Thank you!

Reneta was awesome very friendly and very willing to help if you need any furniture come see her!!!

Manny was very helpful and knowledgeable!

wonderful, smooth experience to buy a mattress! Faiza was easy-going.

Ping was professional and available to us thank you for the patience and the availability.

Jay our salesman is as great!! He was friendly and super helpful in finding what we wanted. He then honored the online price saving us a few dollars which we were very happy with. Delivery was excellent as well! Very professional and respectful! Ashley furniture was amazing from start to finish!! Thank you!

They had a wonderful special going on and I ended up getting far more than I planned within my budget. We got a fun sofa with lots of bells and whistles matching coffee table and tv stand/entertainment center and a new desk, all within the budget I brought for just the couch. Stevie was wonderful in showing us around as was the floor manager Christian when we came back another day to trade out one item for another. The special they had gave us not only 15% off our whole order but we got no hassle delivery free, which I highly recommend. They even took some of my excess cardboard trash I had from the move!

Gaza was very helpful and knowledgeable

Amazing!!! Would buy again!! Lacey!!

Ping did a PHENOMENAL job at helping me furnish my place! She was quick, efficient, courteous, knowledgeable, generous, and kind! She really listened to me and has great style!

We had a great experience with purchasing our new dining room set, our salesman was patient and responsive in giving us what we wanted. The only issue I had was the lack of affordable delivery of the furniture to our home! We had to use a third party company suggested by Ashley who did a fine job, but the cost for said service was astronomical! That may prevent me from further large purchases cause I would need delivery services. The dining room set itself is beautiful!

Great service and they delivered my new sofa and oversized chair in 2 days

My daughter purchased a $5,000 supposedly “leather” sectional that lost its color and texture where one sits - in 1 year! She also purchased the extended warranty which did not cover a thing! A total waste of money! The “leather” wore off and a cheap fabric is what is visible now. Unbelievable!!! I provided the requested information and I never heard from them again.

Been waiting almost a month for a basic mattress to be delivered. I keep getting calls that it’s been delayed, with no valid explanation. Very disappointed with this place, go elsewhere.

The sales representative Natalie was amazing. She was honest, patient, friendly, professional and worked diligently to help my daughter and I choose the right sofa for our home.

Fiaza was very helpful. I was in on Sat. and told her I was just looking. I came back on Sunday with my husband and asked for her. Once again, we told her we were looking and she did not pressure us and let us just shop. We ended up purchasing a sofa. Thank you Fiaza.

Furniture was delivered with care. Thank you

We had a great experience with Jay. He was very friendly and knowledgeable. Highly recommend.

My family and I had a lovely experience at Ashley's Home Furniture. Lacey Quinn has great customer service and an amazing attitude!

Love the furniture here. Mike was great and helped us through everything. Highly recommend this store!

Lacey was the absolute best salesperson at Ashley Furniture at Waterford Lakes location. I recommend her and Christain is an awesome manager. Very helpful, and I live my selections.

Faisal was very good. A plus

I recently had an excellent experience at Ashley Furniture, thanks to Faiza, our salesperson. From the moment we walked in, Faiza greeted us warmly and attentively listened to our needs. She was incredibly knowledgeable about the different furniture options and helped us find pieces that fit both our style and budget. Faiza went above and beyond to ensure we were satisfied, patiently answering our questions.

Johnny was an awesome sales associate. He took his time with us and show us all our options. The transaction was fast and efficient and we love the new bedroom set. The price was decent and a great product.

Starting with the welcoming of Manny… He is an exceptional salesman. He went thru every posible choice in order to find what we want. We really appreciate all of his efforts. We are satisfy with everything we bought. Thanks for make us feel at home. Blessings

Ping was very helpful, selecting the perfect mattress for us.

Mohammad was great and very professional

(Translated by Google) Excellent service from Many since we arrived at the store, we are very satisfied with the purchase (Original) Excelente la atención de Many desde que llegamos a la tienda, estamos muy satisfechos con la compra

I had a back order issue with Ashley furniture in Waterford lakes. Jason came to the rescue and even loaded the items from the showroom floor into my car to make me happy. Thank you Jason.

Jay Martinez was professional and knowledgeable. He took us right to the set we were looking for. Very comfortable and fast experience.

Faiza was wonderful to work with from the Waterford Lakes store. She was very knowledgeable. Beautiful furniture at great prices.

Natalie was.very helpful!

Manny is very polite and extremely knowledgeable about his inventory. It was a pleasure working with him, I felt comfortable shopping without pressure. Was helped to narrow down the style and quality to be mixed with already existing furniture. Highly recommend Manny. Kindest regards Mary Ann Jones

Ping was very helpful and friendly. If you shop at this Ashley Furniture location, then you should ask for her!

Lacey Quinn was very knowledgeable and attentive. She was very patient with us while we made up our minds. Ashley has beautiful furniture, so it took us a few hours to decide. Lacey did a great job.

Faiza did a wonderful job and was very pleasant to work with.

Faiza was so extremely kind and helpful and made the experience great! Very easy process to buy multiple items.

I really had a great experience. Mike was very helpful.

Very pleased with the service I received! Johnny was very helpful in helping us find the perfect sofa for our home!

I really appreciate the level of service and attention to detail that David Duba just provided me. I will never go to another furniture store. Thanks so much for being here and having such great employees.

Excellent customer service from Faiza, helped us work through many options, was pleasant and very patient.

Mrs. Faiza was extremely helpful, professional and provided my wife and I a terrific shopping experience.

I was totally pleased with my purchase at Ashley but I was pleased the most with the staff service, that makes the difference anywhere you go doesn’t matter what are you shopping for and our sales man Johny went above and beyond making sure we had the ultimate shopping experience, caring for our interior design needs and budget, providing suggestions and ideas, he holds himself very professional and sofiaticated as he does with business and interaction skills. I totally recommend his assistance!!!! The man is 1A.

Great sale prices. Lacy Quinn did us a very good job.

Renata was extremely helpful and friendly. Excellent service

It was a real pleasure to shop at this store. From the moment we entered we felt very welcome. Natalie Alvarez was our advisor and she walked us through all the process, answered all our questions and presented all available options for us to make our dream of new furniture for our recently purchased house come true. 100% recommended!

Wonderful purchasing experience with Manny today. Patient, knowledgeable and great customer service. Always enjoy shopping at Ashley’s in Waterford Lakes.

Will NEVER BUY from Ashley again!!! Awful customer service! Everything is FINAL SALE even if you pay full price and call within 72 hours! Paid over $2000 for dresser and has a big knot with crack right in middle of top drawer above handle and also dents in side of same drawer and they will not replace or exchange! Tech came out and says that’s “normal distressing” but this set does not have distressing and not in the description like sets that are distressed, and no other drawers or pieces have a knot or crack or dents on edges of drawers! And corporate won’t do anything or stand behind their furniture and say it’s up to store and this does not look like online photos or even piece on showroom that look cherry-picked and under bright lights that washes out grey-washing over the finish that makes it all look dirty and like it needs to be cleaned! And customer service and store refusal to even exchange for a different dresser or pick out another set is not even acceptable and I called right after delivered and that’s just not right! But they made sure to tell me the clearance piece I bought is final sale and no return or exchanges, but that’s the case for ALL their furniture and you can’t exchange or return anything!! So just awful and have to see that crack every day to start my day off and just wrong!! I won’t buy anything from Ashley ever again and they lost my family’s business too hearing about this and not right!

Nicole was so helpful and sweet. She worked with us to ensure we found a piece we really loved. She was so patient and kind. I would highly recommend her and this location.

Lacey was very helpful and knowledgeable about the sectionals we bought. 10/10 definitely recommend!

Our salesperson was friendly, efficient and knowledgeable.

Ping was great

Faiza was very informative and helped me pick out the best couch for me!

We worked with Faiza to finalize furniture for our new home and she was lovely to work with! Helped us patiently and had great expertise across many items. Thank you Faiza 🙂

Faiza was very helpful with my purchases

Great customer service as soon as I walked in the store Lacey greeted us and helped us with our purchase. Everything ran smoothly. Thanks Lacey for everything we appreciate your help.

I am writing to express my disappointment regarding my recent experience at your store. Upon entering, my companions and I were met with an immediate inquiry about our ages, despite my being over 18. This interaction set a negative tone for our visit, as it appeared the front desk staff made assumptions about our ability to shop based solely on our youthful appearance. Being denied the opportunity to explore your offerings left us feeling unwelcome and judged. Such an approach does not reflect the inclusive and customer-oriented atmosphere I expect from a reputable establishment. I hope you will address this behavior to ensure that all customers feel valued, regardless of their age.

Jay was very friendly and helpful, we found the couch we wanted and it will be delivered within the week. We visited many different stores and found ourselves running back to Ashley. 5/5 service, product and employees.

Rula was very informative and helpful. She worked with us over 2 hours and answered all of our questions. We will definitely be back and make sure we ask for Rula again.

Lacey was fantastic in assisting us in finding some dining room chairs! Super friendly and knowledgeable. She answered all our questions and was able to help us find the best price. Highly recommend and seeing her!

Faiza took EXCELLENT care of us! She walked us through the process of financing and gave us several options. We felt comfortable with her care and expertise. If you're looking for furniture, go see her!

5 🌟 To Muhammad the sale Agent. But the store has no water to drink fir customer. water fountain not working?? Please

Muhammad helped make the furniture purchasing smooth and simple. We left with the best quality furniture and experience. Will definitely recommend him to others!

Faiza was very helpful and knowledgeable in finding our perfect couch!

Mike is an excellent and pleasant advisor to work with

Ping Jiang was excellent and very knowledgeable We enjoyed working with her and would gladly do so again.

Faiza made it easy for us to get everything for our new house I recommends her 100%

Ping Jiang was extremely helpful with finding furniture for our son's room. She's extremely responsive also. She alerted us of Ashley's sale that we weren't even aware about. We highly suggest going through her for your purchases.

Johnny was amazing!!! We just moved to Orlando from Nashville and We came in once and he worked with us but we wanted to think about it. He lept in touch and his attitude and knowledge helped us to make up our mind about the sectional we wanted. In fact, it helped us to go ahead and get a new dining set with chairs...and a bench for the grandkids. We will be back for end tables and lamps and will look for Johnny. Thanks for having him here!!!! Don't let him slip away!!! John & Maureen Nix

We had a great experience here at Ashley Store! Ping was friendly and knowledgeable about the items we were interested in!

Jay provided a really great experience and I’m excited to come back for our mattress. Thanks again 😊

Mike, our sales rep was outstanding. He provided great service, was patient and explained everything to us (multiple times). Overall a very nice experience. Would highly recommend this Ashley store

had been to the Millenia location and didn't appreciate the salesperson. There, I ask to see a lift chair, the salesperson told us you only had two to select from. And, neither came in grey. Nicole looked on line and was able to find the lift chair in grey and spent a long tme with me looking at a matching couch. We bought the lift chair and the couch which went well with our tables. Nicole was an excellent salesperson. She was knowledgeable of all the furniture in the store. She showed me quite a few choices and complimentary colors She is the ultimate professional without been pushy. I had a great experience, She's a gem of a sales person and an asset to your store.

Ping was very patient and kind to the entire family and she helped us choose the perfect living room set.

Faiza was amazing and super helpful!! Easy process in and out in less than 15 minutes!

Went to Ashley’s today to try and furnish our guest bedroom and was assisted by Ping. I highly recommend Ping if you’re going to shop here! She was very informative, patient, and really helped us narrow down our choices. Can’t wait for our new guest bedroom set to arrive!!!

Our salesman, Manny, was the best! Knowledgeable, helpful, not overbearing! He helped us to get exactly what we needed at the best price.

Faiza helped me with my purchase and made the whole experience great. She was able to answer all my questions and provided valuable information for my purchase.

Lacey Quinn was great, not too pushy but still very helpful. Great service

Faiza was an amazing customer service representative. She was extremely knowledgeable with all of the products we purchased and even worked with the manager to make sure we qualified for any and all available discounts. She was very patient and gave us time to decide on our purchase and was always nearby if we had any questions. Faiza is an excellent representative of Ashley Furniture

Great experience. Faiza stayed after hours and helped our family pick our furniture for our new home. She was patient and very helpful.

The Sales Rep, Jay Martinez was awesome. He took the time to explain benefits and all the details necessary. Based on all he did I definitely could not have left without making a purchase. Kudos to him, Ashely you have an exceptional sales rep. Keep up the excellent work Jay…

Jay was great! He was patient and worked with us to meet all our needs.

Ping was great

Everything was great. Mike was super nice and went above and beyond to find extra furniture that was discontinued. We are very happy with our purchase and will be back!

Mike did a great job assisting us with picking out a recliner.

Johnny was a really big help during our visit.

Ping was extremely helpful with finding the perfect couch for us! Thank you!

Mike was very helpful, quick and efficient. Happy customer. Thank you!

Store closed 72 hours before a storm. Staff inside. EVERY business in the mall is open except Ashley.

Ping was absolutely amazing and Muhammad kept us company while we made big decisions on how to furnish our new house. They made the experience not only enjoyable but we left feeling well informed and taken care of.

Mike was my sales person and he was great!

Great Customer service from Lacey Quinn

Thanks Johnny for your excellent service and support as always.

Great service from Muhammad

Manny Castro , my wife I representative was a very polite and professional gentleman. My wife and I were looking for a bed that met our specific needs and with out hesitation he began showing us the different beds. Keep in mind that he did not try to sell us on the upgraded beds but did tell us about his experience with his very own bed that was in the store. We proceeded to every bed and he informed us on what the bed included . Over all was a very awesome and Great representative for Ashley’s. My wife and I were able to purchase the bed of our dreams without being scammed or lied to. My wife and I give this store 5 stars and recommend manny to any new bed buyers.

Great experience. Rula, our sleep specialist, was so knowledgeable and attentive to our needs.

Lacey did a wonderful job of finding exactly what we wanted!

David was awesome and very friendly. Explained everything and answered all my questions :)

Johnny was very helpful. He helped me and my son find what we were looking for and was available whenever we had questions. Very charismatic too.

Lacey was very helpful thank you always !

(Translated by Google) Mohamed was incredible with us, thank you for the attention, time and patience (Original) Mohamed fue increíble con nosotros, gracias por la atención, el tiempo y la paciencia

The service is very good, Faiza attended to me in a very kind and patient manner, she showed me the products I needed and closed the purchase. Thank you Faiza

Nicole was great! Very friendly, helpful, and knowledgeable. It was a small purchase but specific (why are dining room chairs with arms so hard to find now??) and she took the time to help me find exactly what I needed.

Faiza is amazing!!! She was so courteous, patient, and kind!!! Highly recommended salesperson and knows her stuff!

Faiza.. Great customer service.

So glad Jay took care of all the proceedings of our purchase. He was very informative, knowledgeable and courteous. Made sure we were completely satisfied and comfortable with our purchase. Details of the product was very important to us and he made sure to provide it. Thank you, Jay

Jay was truly helpful and knowledgable in assisting us pick out our new living room set. An excellent salesperson who is extremely patient and gives you space to look around first without hovering over you.

Nicole was amazing and so nice!