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Ashley Store Orlando, FL (Waterford Lakes)
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Orlando, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Here at the Ashley Store in Orlando, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is exactly what inspires us to help you furnish and decorate your home. We are thrilled to provide a stylish selection for a great value, all with fast delivery. We have been your go-to Orlando furniture and mattress store since 2000 and our experienced Store Manager, Jessica Korpacz, has built a team that's committed to being your trusted home furniture advisors. Our expert staff prides themselves on their extensive knowledge of mattresses and home furniture and decor. You can find us in the same area as Waterford Lakes and for those of you on a tight schedule, the best time to avoid the crowd is at 11:00 A.M. At the Alafaya Ashley Store in Orlando, FL, we are not only committed to helping our customers, but we are also dedicated to charitable work with the Hope to Dream Foundation and Red Cross Blood Drives. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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I had a great experience at Ashley Furniture thanks to Faiza! She was incredibly patient and helpful as we looked for the perfect couch and dining table. Faiza walked with us around the entire store, gave us honest input, and helped us customize and adjust our choices multiple times without any hesitation. She also guided us through the financing process and made what could’ve been a stressful day feel smooth and easy. Really appreciated her professionalism and kindness—highly recommend asking for Faiza if you visit!
Amazing service - Lacey was incredible!!
Good
Ask for Jexley !! She was our sales advisor and was so patient and helpful through the process of buying our first couch. She made the experience so easy and smooth. We love our couch thanks to her! Would recommend this location.
Great service with Alycia… thank you for helping dress our new home.
The team is very welcoming and no pressure which I appreciate. The GM Jason was great. He took the time to listen to what type of bed I needed and showed me options that I hadn’t considered. Very helpful! This store is great I will definitely shop there again!
Faiza was wonderful and helpful. Straight to the point. Here they did not try to sell anything but get you what you wanted. Offered the best deals and discounts offered. Wonderful experience.
Raiza was very helpful and the price was better than we expected!
We had a great shopping experience here, Faiza helped us make a good decision !
Faiza did amazing with working with us on our budget and found us an amazing couch and explained the duality and quality difference and assurance only Ashley could offer us and we couldn’t be more thankful for that !!
Many thanks to our sales person, Alycia Jean, who helped us find the right mattress at the Waterford Lakes store. She is patient, professional, courteous, and well informed. When we had a problem, she was very quick to respond. Great job, Alycia!
My experience at Ashley (Waterford Lakes} was amazing. My no pressure, friendly salesman, Manny Castro, was helpful, and at no time did I feel like he wanted to push me into a product purchase or get rid of me. He was extremely knowledgeable about the product line and patient as I searched for the right fit for me. I was shopping for an adjustable bed frame and mattress. I purchased both that day, along with a pillow. The store itself is clean and not crammed with so much product that you can't walk around and shop. Very pleasing atmosphere.
Lots of options
The point-of-sale system went down as I was checking out, so I stood for 25 minutes waiting to finalize the purchase, which never happened because I had to leave. They texted me a checkout link about an hour after I left so I could purchase online.
Had a wonderful experience at the Ashley furniture store in Waterford Lakes Town Centre. Lacey was my sales rep and she was knowledgeable, patient, and helpful in designing a living room set that would work for our limited space. Would highly recommend this store and especially Lacey for her customer service.
Purchased a really nice wall art piece from Ashley Store in Waterford lakes. The sales lady was super nice and helpful and the memorial day VIP weekend discount msde the buy a deal! Very clean and organized store.
Excellent experience and customer service by Mohammed. He was very friendly and helpful! We highly recommend him! Thank you!!!
Rula was amazing on everything and even lasting only one hour to store closes she was so helpful. All furniture is awesome.
Bought furniture a while ago. The couch pills and the worst thing is that the bedframe came infested with powderpost beetles. Ashley is known to have infested furniture.
Faiza was very helpful and patient! Great experience!
I have been buying Ashley for more than 20 years. Every piece of furniture at my house is Ashley. I had a great customer experience at the store, but when they delivered my furniture it was incomplete. My king size bed was missing a spine foot and they told me that they were going to order it. It has been more than 2 months now and no part yet. I contacted the store multiple times and they told me they had no clue when the part was coming (of course they didn’t care they already took my money). Also they suggested for me to buy some wood and resolve the problem myself, I spent more than 10 grand on this furniture and it’s incomplete. My problem is not with Ashley furniture, but with this store and their management.I am very disappointed, an experienced that it’s supposed to be exciting turned into a nightmare.
Fiaza did a good job. Thank You.
Great experience, Faiza was knowledgeable and she could find out what exactly we needed and helped us select out king bed furniture.
Faiza was a very helpful, informative, and amazing sales rep! When we come back next time, we will definitely be looking for her!
Faiza was extremely helpful. I just closed on a new house and needed help picking out furniture for the whole home. Faiza reviewed my floor plans and provided great recommendations. I would have been lost without her. Thank you!
Loved the store and the products
Faiza was very very friendly, she welcomed us and found us great deals on some much needed furniture. She understood exactly what style we were going for and she was very fast!
Faiza is The Best!!! In addition to being very knowledgeable about the products, she is very kind, patient, and warm. This was a great, zero pressure furniture shopping experience! I happily purchased 2 beautiful pieces for my bedroom & will definitely return to Ashley, more specifically to HER for any future purchases. She’s absolutely an asset to the company!
Jay Martinez was an ABSOLUTE delight. This experience in comparison to years past was very positive and professional. Jay took his time showing us around, explaining everything in full detail, never making us feeling rushed or pressured into purchasing anything. Thank you Jay!!
Fantastic experience! David our salesman was incredibly knowledgeable without the typical commission style pressure allowing us to take our time and an informed decision. Jason the Store Manager went above and beyond to accommodate us with a proper military discount while thanking my husband for his service (he was genuine and remembered both of our names from our initial visit as we purchased several days afterwards). If you want quality furniture, a high level of customer service and a seamless experience make sure you shop at this Ashley Furniture! We will return for future purchases! Thank you Jason and David!
Love the customer service. Natalie was very helpful, professional and knowledgeable.
Stevie was the best! I highly recommend her.
Excellent service- love the cabinet!
I was assisted by Renate Cardozo. She was very helpful in helping me find a recliner that fit me perfectly. The transaction went very smoothly. I am anxiously awaiting my delivery on Saturday.
Purchased a bed and planned everything around the delivery date we were given. On the day the bed arrived, they began installation but did not complete the job. They didn't not communicate or mention any pieces were missing and just left. I have called several times and requested to speak with a manager (three times) but have had no luck and no returned phone calls. We're still here with an unfinished bed and now have to sleep on the floor since the frame cannot hold a mattress. I will never buy from them again. Waiting for a return to be processed so we can purchase elsewhere. **UPDATE** We still have not received a call back from anyone let alone a manager . Even after their response to my review below. I have now called for the 6th time only to be told that they will not allow the bed to be returned and they will not provide a refund. By far the worst experience we've ever had. We will be filing a complaint with the BBB.
I was dealing with Reggie. I feel ripped off and lied to. They wasted my time. I was sent a price quote that could not be honored? I was told a delivery date that cannot be met? I am relocating from several hours away. I am buying everything out right. I am getting ready to call and finalize the purchase. Then price goes up and delivery date stated can’t be met.. HORRIBLE EXPERIENCE!! See picture of the false quotes and lies attached as proof..
Great customer service!
Mohammed was very kind and helpful. Made our first time at Ashley very comfortable
Faisal did an outstanding job helping us with our purchase. I feel confident that she gave us the best deal possible. Definitely an asset to Ashley furniture.
The customer service is Outstanding!! Ashley was a great sales person and answered all my questions.
Alycia made us feel welcomed and well informed in our pillow buying process and answered all of our questions with confidence. We felt very comfortable and appreciate Ashley Furniture’s excellent customer service and transparency. Thank you Alycia!
Lacey was absolutely wonderful, fantastic experience!
Went looking for a new mattress. Faiza helped us out a lot. Got a new mattress I love!
From the moment we walked into the door, Stevie was awesome! Very friendly, knowledgeable and attentive. She was very helpful with us choosing the right chaises that would fit our needs. And while we didn't purchase one, Stevie took the time to show me mattresses that I'm looking to purchase in the near future. No high pressure selling which is amazing. And when she had to attend to another set of returning customers, Stevie made sure to provide another rep, Daniel to help complete our sale. Daniel was also very friendly and helpful. Thank you both!!!
Very pleased with the service at this Ashley Store location. Ping was very helpful throughout the process and made it very easy for us to get our order placed and delivery scheduled. Thank you so much Ping!
Great experience with Lacey today, great personality, guide me to make the best decision for my patio furniture.
Very happy with the purchase Quality product and excellent service
I have shopped at Ashley's before, Manny from your Waterford Lakes Store was exceptional. I was also shopping from out of state, my sister went to the location to see the items. I am awaiting the delivery which will be next Saturday the 12th. Will keep you posted.
David made my furniture shopping easy and efficient. From picking out what I needed and my future needs. All the way to the delivery. Thank you Ashley furniture...
Faiza was very helpful and patient as we selected our furniture. She was very knowledgeable and took the time to make sure we were satisfied with all our selections. She even showed us additional online options that weren’t in the store. If you’re looking for furniture she’s great to work with!
Just moved into town this week and needed stuff for my apartment. Went into Ashley and immediately was helped by Alycia, she was so helpful and enthusiastic with a great personality helping me pick stuff out for my apartment it was a very pleasant experience. Thank you so much!!! Would recommend this store
Muhammad was a most excellent and patient salesperson.
The store is well equipped, nicely furniture, modern look, prices are competitive compared to other stores. Jay the salesperson who help me was very attentive, nice, he help me a lot. Also the manager from the Ashley store in Waterford Lakes was a very nice lady, very helpful 👍 the people in there in top notch
Quality pieces. Deliver was on time on target. Staff was nice and helpful.
I have purchased furniture from this Waterford Lakes store 4 times in the last few years with only good experiences. I would highly recommend this particular store.
Sales lady Renata was very nice, helpful and non-pushy. Mgr made us a good deal on our choice of living room furniture and Beauty Rest black mattress. Very happy with our purchases.
I purchased what i was looking for , and i have the best customer service ever, Pinky was so profesional and took the time to explain me all the details about the dinning room
This is the second time I have had business with Ashley Store, and this experience was every bit as happy and satisfying as the first time. My salesman this time was Christopher. I found him to be professional, friendly, informative and a delight to deal with. I will use Ashley's again, for certain, when I need furnishings.
Lacy Quinn was extremely helpful! Definitely recommend.
Faiza managed to help me immediately and took her time with me. I’m so thankful !! She’s a jewel!
Amazing experience Lacey was very polite,sweet and helpful
Faiza was helpful and wonderful to work with.
Great service! Lacey answered all our questions and was very knowledgeable of each product.
My husband turned 94 years old and needed a new recliner. Your sales people were very Kind and knowledgeable. They took very good care of us. Thank you .
Faiza was very knowledgeable and helpful in our decision making. No pressure.
Very friendly staff. Showed us around and helped with selection. Found our favorite couch and looking forward to having it delivered.
Sales person was amazing! I will tell my friends about Ashley furniture ❤️
Very professional and friendly staff! Great furniture!!
Was great! Lacey was our advisor. She was knowledgable and patient. She helped us. Was a pleasure.
Faiza helped our family choose a dining table set today. She was super patient with us and did not make us feel we were a burden. She is super knowledgeable of the furniture and she was very kind. She went above and beyond to ensure we got what we needed. Thank you, Faiza!
Lacy was amazing and so welcoming!! Best service!
Absolutely horrible. We will never buy from Ashley furniture again. We ordered furniture and it came damaged and we have had zero help with customer service. Every time we call they say it’s under review and someone will be calling. It’s almost been three weeks and no one has called. We tried calling the store everyday for the past week and no one answers. My husband is having to go to the store just to talk to someone. I now tell everyone to never buy from Ashley.
Great customer service from Johnny the salesman. Thank you!
So my fiance purchased two couches 10 months ago from an Ashley location in Michigan. We recently 7 months ago relocated to Florida and there's an Ashley location right by our home. 2 weeks ago I was trying to clean that couch and take off all the cushions and wash them until I realized the bottom cushions are sewn in. So I entered the store trying to get information on couches that are sewn in and how do you clean them there was a shorter older middle-aged Asian lady that greeted me at the door and when I explained to her what I was doing there she said oh I'm not sure I can't help you on that but I can't tell you what I can do I can sell you a new couch! I felt like she physically slapped me in the face and told me haha you might have been ripped you off but please allow me to sell you another couch without any care or concern. I was extremely upset and didn't want to be rude but I wanted to tell her I will never step foot in the store again only on basis of how you just treated me! I have worked customer service matter of fact managed 24-hour customer services businesses and that is the fastest way to lose customers that will never return and I stick to my word I will not return to that store just because I feel like she was waiting to prey on me and take advantage just to get her little points or whatever with no care of me my product purchase from Ashley
Good service
Lacey had patience with me. She is an excellent salesperson. Highly recommend her in the Waterford town center.
Johnny was very professional and helped us a lot finding a new mattress. Ask for him if you need any help!
Excellent experience
Faiza was amazing and helped me get the best deal!
Excellent Service! Faiza
Update 5/30: still no delivery... would give 0 stars if I could. DO NOT BUY FROM THIS STORE!!!! SAVE YOURSELF THE HEADACHE. I've spent a ridiculous amount of time talking to customer service for them to say they can't do anything. They schedule deliveries without a guarantee of having the item in stock and will just not show up without any heads up. I have now wasted five days taking days off from work since someone needs to be home for this unreliable company to not show up after confirming the delivery date. They don't even have the decency to notify you that the delivery will not take place. Will continue to post on the lack of reliability from this store until my furniture is delivered. No longer calling customer service because it's a waste of time.
Faiza was great with what we need, did not try to upscale the sale and look out for our comfort and need:)
Faiza was delightful and knowledgeable. We had a great experience with Faiza
David has great customer service
Lacey was very knowledgeable and helpful!
Faiza was awesome, patient, friendly and knowledgeable. Greatly appreciated her willingness to help and answer all my questions. Highly recommend her!!
faiza was great. We weren’t rushed or pressured. Very good experience
Very patient and informative sales person.
I purchased from the store consistently for 10 years. Its unfortunate that this Ashley location just lost my business forever... all due to their ONLINE purchase option and ONLINE poor customer service. WORST EXPERIENCE EVER! And GOOD LUCK ACTUALLY TALKING TO A REAL PERSON. Getting my $1400.00 back and moving on.
Great experience! Our sales associate, Rula, was very helpful but we never felt pressured. We feel we got a great price and the whole process was very easy.
Faiza very good saler, answers all questions and shows all your options. Very respectful. Clean orhanized store as well.
One last update: Ashley's delivered new furniture pieces finally. Wasn't happy about the entire process of dealing with the return but again Ashley's came through and delivered. UPDATE: When furniture was delivered, the end table was damaged and the coffee table was broken. Contacted Customer Service and the store. Sent pictures of the damaged furniture was denied claim and got no where with the store. Poor service and no resolution. Pictures attached. Changed my review to a Zero stars. I hope someone from Ashley's reads this updated review as there is still no resolve with furniture pieces. Faiza was fantastic!!! If you need furniture, go to Ashley's and ask for her.
Faiza was great at helping us pick out furniture and gave us a really good discount on merchandise, definitely ask for her when you come here
Very friendly, experienced and extremely knowledgeable about the company and it's products. We were very satisfied with the service received. We will definitely shop again.
Very respectful, helpful and patience with our time in the store with the purchase. The sales person is Faiza
My family and I had a wonderful experience today purchasing a chest and dresser set. Ms. Rula was amazing! She's kind and very knowledgeable about the products, never pushy or overbearing. We'll definitely be back for more furniture!
Faiza was amazing, she was very patient in helping me find the right set of furniture for me. I am excited for my new bedroom set.
Faiza was very helpful and patient highly recommended her to help you with your purchase.
Rula was wonderful and so helpful. Not pushy at all. Great experience!
This was our first time using Ashley. We were very pleased. David listened to our needs and got us exactly what we were looking for. We will definitely be using Ashley in the future.
Cheyanne was absolutely amazing, so welcoming and helpful throughout this process.
Lacey Quinn was the best!! She helped me get my new sofa, rug, mattress and table. She allowed me to take my time around the store answering my many questions. Very patient and helpful!
Had a great time at Ashely Furniture getting a new mattress! Lacey helped me find something comfortable and in my budget! She was funny and delightful!!! Thanks Lacey :)
First off let me thank David. As soon as I walked in David approached me very quickly and politely. He listened to what I needed and understood what I needed. He quickly found options for me to choose from and found the best deals to assist me. From the headboard to the mattress to the pillows to the dresser and nightstand. If you ever in there ask for David. Jason as well the General Manager , was great making sure I got the bang for my buck and also making sure all my questions were answered from wood to delivery. Awesome team those guys are great
Faiza was very good with my sale today. Very helpful and took her time with is.
Stevenise she was si friendly she help me find the the best for my living room thank you so much love her
Thank you, Lacey! My wife and I went to Ashley Furniture at Waterford Lakes looking for a leather sleeper sofa. Lacey met us as we came in the store and was extremely helpful, asking first what we were looking for and then immediately taking us to the exact sleeper we had seen on the Ashley webpage. She was knowledgeable on the product and answered all our questions. Thank you Lacey for making our visit and purchase at Ashley Furniture a great shopping experience.
Johnny was great!
Lacey was great to work with! Thanks for helping us get the right furniture at the right price!
Updated: I received a link to reschedule my delivery and will be giving them a chance to rectify the issue. For the service on the showroom, I give 5 stars. They were extremely kind and helpful. However for delivery, I rate 0 stars. I specifically asked for anytime after 3:30 as I work and just moved to start a new job and have no time off. Was told in the showroom a dispatcher would call to confirm (which never happened). In order to be proactive, I called and advised of the situation (and was never asked if I wanted to reschedule). They noted the information and I received a call at around 2:50 day of the delivery that they were there. I called back and advised that I was working, to which their response was that the deliver person(s) left. I was told someone would call me to reschedule (which didn’t happen) and when I called to reschedule myself, was given a redelivery date 3 weeks later. Apparently it was “escalated” and was told I’d get a call in 72 hours…no surprise that didn’t happen. Needless to say I’m waiting on a callback to cancel the order. I’ve been sleeping on the floor and due to my move, was looking forward to getting everything from them but it really isn’t worth the headache. There seems to be a major disconnect from the showroom to delivery staff and it shows.
Lacey was a very pleasant, kind, funny, and professional advisor.
I give Faiza five ✨ ✨ because she paid attention and understood what I was looking for. She was very patient and always kept her cool. Faiza is very friendly and professional. I recommend anyone shopping at Ashley's store to ask for her assistance. You will be pleased 😃
Great experience! Lacey helped out a great deal.
I buy most of house furniture from Ashly , but the warranty issue it’s unacceptable , tea table cost around 1000$ after 3 months of use , water spilt on the table and comes puffy spot as shown in the photos, Ashly warranty doesn’t cover this unless if you have protection plan which means more many !! I don’t recommend any one buy from them unless if you have extra money for warranty.
I was very please with the service provided by the staff at Asheley furniture store. Johnie the sales rep was very friendly and very knowledgeable about the merchandise. The manager was very personable and easy to communicate. I have purchase merchandise from the store several times and have recommended my friends and family to the store. I will continue to be a client for years to come.
Faiza was great I recommend she is knowledgeable and pleasant to talk to. She was very knowledgeable and not pushy at all.
Faisal, was great! She was very knowledgeable and explained all the details about the furniture.
Johnny was great helping us find our new living room set!
Faiza greated us as we walked in the door and was very pleasurable to speak with. She made sure to show me exactly what I was going to purchase with other items since she didn’t have a floor model. She was extremely patient and explained everything every step of the way, and even made sure I received a discount. I would ask for her if you’re going to Ashely. Thanks again, Faiza.
Worst Furniture Store! Horrible Leadership. Been dealing with them since October. Sent me the wrong furniture, then both if the replacements were broken. After almost three months, I returned both of the furniture on 1/08/25 and their incompetent team has not finalized the return paperwork and my lease is showing 2 payments past due. Never answer my phone calls, the only way I can speak to them it’s if I go to the store. No costumer service.
Great service over there, nice pricing. Highly recommend Ping she's a sweetheart and was super patient helping me and my wife find the right couch.
Great service! Reggie was extremely helpful. More importantly not pushy like some other salesmen.
We made purchase for the house and had the best experience with Faiza at Ashley I totally recommend every to work her at Ashley thank you faiza
Faiza did a great job helping choose the perfect bed for me! Faiza showed me patience and her wealth of knowledge of the product selection that Ahsley's has to offer. If want someone who is easy to communicate with and helpful and willing to answer question, Faiza is the person for you at the Waterford location.
I have never bought from Ashley until now. I would never recommend this place at all. Now thinking about why I never shopped there because nobody went out of their way to say good things about them. The salesman was nice and patient, and after that, it was so bad. Nobody ever answers the phone at the store or you can press a button and talk to someone in another country. We waited over a month for our recliners. We lost everything in a flood, and now living in a camper. While we were shopping for 2 recliners, I was also shopping for furniture to replace over 3,000 square feet of our home. Scratch Ashley Furniture Store off the list. Communication and delivery are soooo bad. Go somewhere where they care about people. If i could I give them a minus 10.
(Translated by Google) Excellent service, kindness of its representatives (Original) Excelente servicio, amabilidad de sus representantes
Faiza provide excellent service and was very helpful and knowledgeable. Really made my experience an enjoyable one.
My experience with Jay Martinez was incredible. This is the second time I have gotten furniture for my entire home from him. We didn't stop looking for items until we were 100% satisfied with everything. The process was easy and painless.
The entire experience at Ashley's store was amazing thanks to Jay Martinez .He was very patient, showed us the best options, and was very helpful.Highly recommend him at this store.
This is our first experience buying furniture at Ashley. Beside the good quality and excellent presentation or display through the store, the customer service made the decision. Our sales person was Reggie, he was patience to listen to our needs; he walked us through our ideas and showed us how to see the vision we had in their store. No pressure to buy and we ended up buying what we wanted with a good price. Also after the purchase, we reached out to our salesperson who guided us through on how to purchase another two items by sending us a link, saving us the trip to the store. I would recommend the store to anyone. The furniture has not been delivered yet, so I may have to update you later.
We had a great experience purchasing our mattress! Faiza was a great help. She was patient but also very willing to answer ALL of our questions. We recommend this location and working with her as well.
Manny was outstanding with his knowledge of the product and excellent customer service. Thank you for your assistance and we will be back soon.
They rescheduled my coach delivery on so many occasions I eventually canceled my order and got a coach somewhere else the next day! The delivery person told us they were “too tired” to deliver our coach. Do not wast your time because they will waste yours. Customer service is also completely useless
I loved the follow up and information given upon request! I’ll definitely buy from Ashley Furniture again.
I had the pleasure of having Natalie ai the Waterford Lakes store assist me. An electric recliner and an end table was needed for an elderly sister. Natalie was very kind and went out of her way rto make my visit a happy one. I was so pleased, that a few weeks later, I called on Natalie again for another purchase. Thank you again Natalie for all your help. ANN RIVERA
Excellent customer service by Faiza.
Excellent service by Chris. I would come back Ashley and I would go right back to Chris. He did an awesome job and I am 100% satisfied.👍
Johnny provided excellent customer service.
CHEAP VIETNAM WORKMANSHIP SHOPPERS BE AWARE DO NOT BUY FURNITURE AT ASHLEY'S THEY MAKES CRAP FURNITURE AND THEN DON'T WANT TO HONOR THE YEAR WARRANTY!!! They are not accredited by the Better Business Bureau for reasons multiple complaints. We came across a bedroom set that we both agreed on, and after a few months of use the wood or particle board bed frame is coming apart. I had no success in getting some customers help online or by phone for some resolve with this matter, so my husband visited the store from where we purchased it from and opened a case. They stated it would only take 72hrs for a representative to get back me. So I waited a week and no response. Once again, I had to visit the store because its impossible to get ahold of someone through the phone system, and this time requested to speak with a manager and asked why they were no calls? He stated that all they do is sell the furniture and no more, but at least this time he was able to give me a case number and stated I would have to give them a call thinking it will be easier than the other animated numbers I had called before. Well once again had no success in reaching a live representative to speak with and there phone systems will just keep looping you over and over again without being able to speak with someone!!! At this point I we have visited the store 3 time as it is impossible to get ahold of anyone or get any resolve as NO ONE reaches out over this matter. Do your diligence on research of furniture and company you buy furniture from because this will be my first and last time purchasing and spending almost $5800.00 on furniture that only last 4months before falling apart and headaches of trying to reach someone for solutions. Like most companies they just want the money and afterwards ypur on your on! Most likely will have to reach out to.the Better Business Bureau if they continue to give me the run around.
Amazing service provided by Manny Castro, super attentive, willing to help with all the questions that me and my wife had. Great store!
Great experience with Faiza.
Our experience with Tyson MacLean at Ashley in Waterford Lakes was nothing short of exceptional! From the moment one of my best friends, and I, walked in to that showroom, we were put at ease. Tyson is so calm and it was so refreshing to not deal with high-pressure selling. He allowed us to take our time, he listened, asked questions, and then showed us great options. We felt so comfortable asking lots of questions. I appreciated that he didn’t have on strong cologne which I find distracting. I purchased a superb recliner for my father and my dear friend bought her first new furniture in her life—a beautiful bedroom set. I am thrilled for her! Every experience should be as enjoyable, and go as smoothly, as ours! Thank you again, Tyson, and we will definitely be back to see you!
Faiza was awesome!! Great speedy service!
Ping was our sales representative today and she was excellent. She was very professional and extremely knowledgeable about the products. She was what every salesperson should strive to be….Kind, knowledgeable and not in your face. Nice job today Ping!
Felt no pressure to purchase and feel I got was I was looking for
The staff at the Waterford Lakes location was great. Very knowledgeable about what I was looking for. The only downside was that the bedroom set that I found on their website was not in the showroom so I could see it. I did end up buying it anyway.
Chris customer service was very helpful , he understood what we wanted and he was able to provide us something that fits.
Good job.
I had an amazing experience at Ashley Furniture thanks to Lacey Quinn. She went above and beyond to ensure I found exactly what I needed, answering all my questions with patience and expertise. Her professionalism, friendliness, and attention to detail made the process seamless and enjoyable. Lacey truly exemplifies outstanding customer service, and I would highly recommend working with her to anyone visiting the store!
Very nice sales agent lacey was very helpful. She was wonderful to deal with. The prices and procducts are superior to other competitors. Thanks Ashly for having a great product.
Outstanding service. Tyson was excellent and courteous.
Faiza was very helpful and knowledgeable about the entire process. Any question I had, she was able to answer.
Lacey was a big help helping me looking for different options for my bed although some weren't available she's been keeping in touch to update me on when they will arrive!!!
I would like to highly recommend Rula Belani, sale advisor at the Ashley Waterford Store in Orlando, she made my buying experience so wonderful. She is very knowledgeable, friendly and very helpful. I love the fact that she took the time to show us different choices of dressers and explained to us how the delivery process works, even gave me her personal information in case I have any problems or concerns and needed to reach out to her. When it comes to amazing customer service Rula Belani is the lady to go to, she is number one. Thank you for all your help and care.
Great costumer service, awesome attention, definitely recommended!
Jay Martinez was so incredibly kind and helpful:)
Manny was great if you need to buy furniture or a mattress go to Ashley furniture in Waterford Lakes mall and speak with Manny he was extremely knowledgeable when it came to all of the mattresses
Tyson warmly greeted me when I entered. The store is full of beautiful options. Tyson assisted me with checking out in a timely manner. He helped me a lot.
Great service and very friendly personnel
I love this store! They always have beautiful furniture. Very attentive and friendly staff. Tyson helped me buy my new sofa and it was a very smooth and fast sale.
Excellent attention!!
Very professional and knowledgeable. We love the quality of the furnitures
Jay was a great help in finding the right bed
Tyson was very helpful and professional assisting us in ordering our sectional
We had such a great experience! Muhammad took such care and patience with us. Highly recommend! Thank You!
Had a great purchase experience. Our advisor Lacey Quinn was the coolest person. She really helped us narrow down our purchase options and made our shopping experience marvelous. She's highly recommended.
Excellent furniture shopping experience. Great selection from traditional to modern and with the help of knowledgeable sales person, Ping, I was able to find just what I needed. Very patient, no pressure, and helpful with suggestions for a unique space. Would definitely recommend both Ashley Store at Waterford Lakes and Ping as salesperson.
Tyson was a fantastic help, he was knowledgeable and even assisted me with color coordination when I showed him a picture of my home. I would highly recommend him regardless if you’re buying one piece of furniture or a whole house full.
Ashley's (Trusted Asvisor) Employee Rula Belani was an absolute pro! She did a wonderful job and was very diligent in answering all my questions. Never once did I feel pressured or made to feel inadequate. Rula was very graceful and polite and I enjoyed her professionalism and courtesy during the whole process. Thank you, Rula!
The sales lady was very friendly and eager to help.
Faiza was amazing to work with, and Julio and his team did a great job with the delivery. They made the whole process easy and smooth. Great team!
We are expecting a delivery tomorrow for the boyington sofa, coffee table and side tables with proadapt tempur-pedic and today we were expecting their outsourced company to pickup our old living room set, coffee table and box spring to ready for tomorrow’s delivery. It’s 9:10 pm and the company has not yet arrived for pick up. This is already a bad start / experience from Ashley. It’s the New Year we blocked today to make time for this pick up and yet they do not care for our time. From today’s experience I do not recommend. Update : The guy came at 10.02pm to pick up the old living room set and box spring.
Great service and easy to deal with!!
Great selection of furniture and payment options to fit any budget
Lacey is very pleasant to deal with! Get her a raise! :))) can't wait to get our new couch!
Very good service and fast results.
Tyson was super helpful and knowledgeable about the product.
Sales person Tyson was friendly and accommodating
Tyson was amazing and the best ever. Kind patient and understanding. He's the best ask for him at the door!!!
Tyson was incredibly helpful in finding me a new couch for my apartment. He quickly found a piece that met all my needs: space efficient, comfortable, pet friendly, AND within my budget.
Very helpful and informative
I needed to furnish my new home, so had a long shopping list. Manny Castro helped me find everything - his expert advice & knowledge of Ashley's furniture lines and mattress products helped me make the best decision for my needs. Purchase process & scheduling delivery was efficient. Overall relaxed & friendly manner made shopping at this Ashley's store a pleasure. Highly recommend!
Muhammad was very helpful with showing us the power recliners and helping us make a selection. Superb service and knowledge of their products.
Faiza helped tremendously!
Got everything I needed without any upsell tactics
Lacey was very kind and informative and helped us with all our needs!
Our consultant, Jay Martinez, was very patient, knowledgeable, and cordial. He took the time to show us multiple beds and mattresses, and we never felt pressured to make a decision we weren't comfortable with. The experience was outstanding, and we left feeling we got ourselves what we were looking for. Thanks Jay!!
Ping was very knowledgeable and polite. Great store! We will definitely come back.
Johnny is a great sales representative! He is efficient, helpful and friendly. It’s the second time he’s assisted us in two years. I highly recommend asking for Johnny when shopping at Ashely’s in Waterford Lakes.
Hi, I went to Ashley Furniture on North Alafaya Trail and Tyson gave me an excellent service. Thanks
"Lacey is an amazing salesperson at Ashley! She’s knowledgeable, patient, and truly goes above and beyond to help you find the perfect furniture. Her customer service is outstanding, making the entire shopping experience a breeze. Highly recommend working with her!"
Enjoy every time I come here!! Lacey was very helpful and helped me choose the perfect table set to go with my living room. Highly recommend!!!
Muhammad and Jason were great!!! Thank u
(Translated by Google) Grateful for the excellent customer service that Faiza offered me! Various purchase options and offers! I recommend them! (Original) Agradecida con el excelente servicio al cliente que me ofreció Faiza! Varias opciones de compra y ofertas! Se las recomiendo!
Rula is amazing! We walked in knowing we wanted a tv stand with very specific dimensions. She immediately helped us when we walked through the door and asked what we were looking for. She was confident they had multiple options available for us. Every single tv stand was amazing, but she helped us find what would look best in our space asking us questions about our couch, wall colors and overall aesthetic in our home. We ended up finding the perfect one, and she was so helpful we asked if she could help us look at couches as well. We had previously been discouraged looking online for couches because our living room is very odd dimensions as well. She again was so helpful and the very last couch she showed us was THE ONE! We immediately fell in love and she helped us narrow down what modulation would be best for our space. Once we decided, she gave us all the available discounts AND free premium delivery. She also explained in detail all our warranties and we were out within 30 minutes. Overall fantastic experience, Rula THANK YOU!
Great furniture shopping experience…is totally something I never imagined I’d say. Thank you Faiza! Husband and I just visited 4 other furniture stores and have been disappointed overall by pushy people trying to sell us things we don’t want, poor selection of soft leather, and over-designed styles. Ashley, which we admittedly thought was out of our price range, delivered so many options in style, price, and fabrics. The showroom is clean, bright, organized, and easily navigable. I don’t think we’ll ever buy furniture anywhere else. Thanks again Faiza for not being pushy, and for being so knowledgeable and personable.
Tyson did a great job showing us what we need.He’s amazing!!!
Tyson is amazing help us a lot
(Translated by Google) Excellent saleswoman, friendly, good service (Original) Excelente vendedora, amigable.buen servicio
Johnny was very nice and patient… all of my questions was answered and I left happy with a sofa and loveseat
Jay was great!! Very helpful and patient!
Was supposed to have a living room set delivered. The night before delivery I was told the loveseat won’t be available it is on back order ! Not happy.
Sr. Muhammad is really nice. My husband and I received great attention and guidance. He is a great worker. I’m very happy with my purchase.
Sir Muhammad was really nice and clear with everything. We are satisfied with the attention
(Translated by Google) very good service that Mrs. Faiza gave us, recommended (Original) muy buen sevicio que nos dio la señora faiza recomendada
Very helpful.
Faiza was a pleasure and so helpful!
Tyson was extremely professional and customer focused. It was a great experience!
Ask for Tyson !!! He was such a great help and answered all my questions!
Faiza was very helpful. I was greeted as soon as I entered the store. I found exactly what I was looking for. Faiza took the time to explain and give me all my options. Superb service. I was in and out in less than an hour.
Tyson helped us find the perfect table set for our home. Fast, easy, and awesome!
Very helpful and very happy with the service
Mohammad is been so helpful to decide our furniture and we are so happy we got good deals at this store. Thanks Ashley store
Great overall experience.
Awesome staff and great discounts! My sales rep (Tyson Maclean) was awesome, courteous, professional and extremely patient with me! Would highly recommend this location!
David, you're awesome. Thanks for the great service!
Faiza was super helpful!
Stevie was absolutely precious to work with! She was so well knowledgeable about all the furniture and seems to appreciate and love her job! We are excited and grateful!
Tyson was very helpful. Great experience.
(Translated by Google) Good experience and good prices! Very friendly and helpful!! (Original) Buena experiencia y buenos precios! Muy amable y servicial!!
(Translated by Google) Good service, very attentive, friendly and respectful. I solicit customer satisfaction. Thank you (Original) Buen servicio, bien atentos,amables y respetuoso. Solicito en la satisfacción del cliente. Gracias
Awe experience, Faiza
David was fantastic! He very high energy and friendly. Extremely enjoyable to work with. He helped us through the entire purchase process which he made very quick and easy. Ashley’s lucky to have such an amazing employee. We’re excited for our new couch! - Steve & Allie
Tyson was great very friendly I knew what I wanted took me right to it very informative
Service was great! Lacey was very helpful and did not pressure us into a purchase (which we’ve experienced at other stores and is a bit unpleasant). We are very happy with our purchase!
Beautiful & clean store, good Black Friday sales, friendly & helpful service, excellent communication. Muhammad was incredibly patient while I shopped for a dining room table and even offered creative chair options when I didn't like the "set". 10/10!
Absolutely horrible. Placed an order online was told delivery date would be today December 4, 2024. Didn’t receive any notifications from Ashley called them a week ago. They told me the delivery was scheduled for today. Now I call and they tell me that it’s been moved to December 28. No email notifications nothing was sent to me not in my spam, junk or inbox. No notification to know whether or not the furniture was coming. Contacted customer service and was told that now delivery will be on 28 December. Unacceptable as my husband took vacation for this week to be home for the furniture delivery. Buyer beware I will never purchase anything from Ashley furniture again if you’re smart spend the money go somewhere else.
Faiza was friendly, knowledgeable and helpful in making the right purchase decision.
Lacey Quinn at the Waterford Lakes location helped me. She was amazing. Answered every question and knew her stuff. So sweet. I’d go see her again if I were looking for more furniture. Thank you Lacey💜
Dave Duba is very knowledgeable on all they offer. I would highly recommend for you to see Dave for all your home furniture needs.
Great experience! Very light and fun, super knowledgeable. Faiza was the best
Faisa was our sales person and she was very thorough and well prepared to answer any questions. Thanks
Great experience at the Waterford Town Center store. Muhammad and Christian were so helpful with our furniture and mattress purchases.
Faiza did a wonderful job on assisting with th4 perfect TV console
Lacey was amazing! Super helpful and attentive during our visit.
Faiza was very professional and was able to answer all our questions. I appreciate her direct approach as far as what was recommended and what she did not recommend. We are happy with our purchase and our shopping experience.
Johnny was very helpful and pleasant. Very informative.
Faiza did great! She was very knowledgeable and answered my questions
My partner and I had an amazing experience at Ashley Home Furniture, all thanks to Stevie! She is a fantastic listener with keen attention to detail. Initially, we weren’t sure exactly what we wanted, but after explaining our vision to her, she completely captured it with the perfect dining table that matches our kitchen beautifully. Thank you so much, Stevie—your help made all the difference!
(Translated by Google) Excellent Jesus, I came just to see but he conquered me. He helped me, he tolerated me 100% (Original) Jesús exelente vine solo a ver pero él me conquistó. Me ayudó me toleró 100%
Jason store manager was fantastic hooked us up with a great sofa set and a wonderful deal
Very nice sales lady Ping Jiang. She managed to work out a great price for the items we purchased. Excellent customer service!
I had a wonderful experience shopping at this store. From the moment we walked in, Faiza greeted us warmly and guided us through the process of selecting the best options for our dining area and baby room. She was incredibly patient, allowing us to take our time and make the perfect choices. Throughout our visit, the general manager, Jason, checked in with us several times to ensure we had everything we needed and that everything was going smoothly. Their exceptional customer service made the entire experience enjoyable and stress-free. I highly recommend this store for anyone looking to furnish their home. The team truly goes above and beyond to help you find exactly what you’re looking for!
Ashley in Alafaya is an excellent store—the location, the products, but most importantly, the staff. In my opinion, that’s what makes it stand out. The manager, Jason, provided us with outstanding service, going above and beyond to help us. Faiza, the salesperson, guided us every step of the way, truly understanding what we needed. This is what good customer service is all about, and these people nailed it!
Love shopping at Ashley as they have a lot of furnitures to choose from and of great quality. Faiza is great in assisting us find the right family living room couches that I love. She’s very detailed and accommodating and answers all our questions. Thanks Faiza.
Muhammed was incredibly helpful and made the whole process super smooth! I would recommend others to work with him when looking for their furniture.
Lacey at Waterford was wonderful. Helped us find exactly what we needed!
Excellent help. Not pushy very professional.
That time of year when family comes together for the holidays and this year we needed a new dining room table. We decided to go to Ashley furniture in Waterford lakes . When we arrived Tyson was there greeted us with a smile and walked us around the whole store showing my wife and I all the options even rearranged the store at times to make sure my wife was happy with the table and chair combination she truly was gonna be happy with. Tyson was among the whole time even taking time to stop the baby from being crazy. Highly recommend Tyson for his non aggressive salesmanship and Ashley for the gray price on a great dining set. Tyson thank you again for everything. Also get that power steering leak in the van fixed 😂
Mohammad was very helpful and not pushy at all!
Lacey was very helpful and friendly! I highly recommend Ashley furniture and sales agent Lacey! I had a hassle free experience! It was a quick and easy process.
Mike was very helpful and informative.
Oh gosh, where do I start? Jay and Christian are absolutely amazing people. They both truly care. They listen and go out of their way to accommodate you. Zero pressure— I think I was in there 3 different times— every time, they were just as welcoming as the last. Highly reccomend visiting, check out their selections, and enjoy their hospitality🙌🏼
Faiza was excellent!
Johny took care of us and was very friendly and knowledgeable. We’ll definitely come back to see him again for any future purchases.
Lacey was extremely helpful!!!
Faiza was fantastic... Very patient and helpful.. Sofa/loveseat is the best.. Thank you Ashley!
Was a terrific experience with terrific service!! Would recommend!
Amazing customer service from Ping! Thanks again!
Jay Martinez delivered phenomenal customer service, he answered all our questions and very patient. Hey provided multiple options. Will be back for sure. World class customer service.
Faiza did an excellent job I’m very happy for her work
Tyson helped us get a new sleeper sofa and ottoman. He was very friendly and professional. We will definitely call him for any future purchases!
Mohammad was great at helping us find what we were looking for. He provided us so many options without us needing to ask.
MS. Faiza was amazing, understood what we needed and made the process very easy! Go see her at Waterford Lakes!
We are loyal Ashley’s customers, great experience every time- never had any issues with service or the actual furniture. Were remodeling our house now and needed some of the major things- couch, dining table, chairs so of course we had to check out what was new in store. When we arrived Ping greeted us, she’s been great from the start!! Asked me all the right questions, helped explain where everything was in the store and went over all the different options. We ended up finding the perfect dining set, sofa set and even bought a gaming desk! Great staff, the manager greeted us both times we were in the store. Amazing experience once again, thank you waterford team!
Thanks for your assistance today, Johnny!
Tyson did a wonderful job helping us find a sofa. He allowed us to explore the showroom for a bit so that we could begin to formulate opinions independently. He was an excellent salesperson, showing us options across the spectrum of prices and narrowing in on what we were looking for. He highlighted features of the sofas and as we narrowed down what we wanted he focused on those aspects as well. Tyson was friendly, informative and relaxed. He provided us with information, respectful and attentive sales pitches, and made sure we understood the importance of examining the furniture carefully upon delivery and before signing for and accepting the delivery. I saw there was a low review from someone who had issues with their bed set. I feel like Tyson did an excellent job explaining the policies so much so that I understand what happened in the low review and how to avoid that. Thank you for your help, Tyson! I highly recommend him. Shopping can be stressful and salespeople can make that worse. He made it easier, thank goodness.
Natalie was very attentive. Thank you for making our purchase so smoothly!
Jay helped us find the perfect bedroom set after providing tons of options. He made the transaction fast and flawless, ensuring we knew exactly what we were signing up for when financing. Great experience.
Muhammad was very helpful with our purchase. Great price and quality furniture.
Stevie was outstanding. She was professional, helpful, and just a joy to work with.
The Customer Service Representative, Ms. Faiza did an absolutely great job answering my questions and helping me with my request and needs. Her knowledge, kindness and professionalism sets her apart from others. Outstanding job!
My wife and I enjoyed our recent visit at Ashley Furniture in Waterford Lakes. We didn’t plan to visit this store that particular day (we were looking for another store at the time), but we’re definitely glad we did. With the much appreciated help of sales associate Ping Jiang, we purchased a dining table and six chairs, a dining room server, an extra large tv stand, and a set of accent tables. Ping spent over an hour with us as we gradually made our choices. She didn’t rush us to decide on what to buy, and she was well informed about the inventory and available discounts or sale prices. We were fortunate when she greeted us when we first arrived at the store. All in all, we highly recommend working with her. We found the other staff to be friendly as well, something less common at many places these days. We think you’ll also be surprised at the good prices for quality furniture.
My salesman was allowed to stay over his scheduled time to accommodate my schedule, I never felt rushed.
Friendly, helpful associate Mohammed just made it easy
We stopped by the Waterford Lakes Ashley store and were met by Ms Renata. She helped us with the purchase of a bedroom set. The purchase experience was stress free and extremely enjoyable. Her knowledge of the product line was sharp and on point. Her customer service skills combined with expertise and active listening, assisted us with reviewing all purchase options. We definitely rate our shopping experience 5 stars with Ms Renata and the Ashley store with having a great variety of home furnishing products.
Cool
Rula helped me and my small family of 3 buy a couch that was perfectly in our price range and wonderful for our family. The prices it’s self was very appealing with their Black Friday sale. Rula is attentive to her clients, she is a great communicator, gives great insight on the products on the floor, and you can tell she cares about you as a customer. I came in with my husband and daughter ready to purchase a couch and Rula didn’t shy away from any of my questions or concerns. She even gave us some tips on our furniture which is helpful as a young couple making a big purchase. UPDATE: just received a call from the warehouse and informing me that we would not be receiving our brand new couch until after Thanksgiving. This is completely unacceptable since we will be entertaining family during thanksgiving everyone needs a place to sit. We were supposed to get our couch this week on the 22nd, they can’t deliver it to us. They didn’t give a reason why. I called the store because the warehouse informed me that I could pick it up in person on Saturday 23rd, But the store that I bought it from here at Waterford Lakes would need to change the delivery instructions to a pick up order instead of delivery order. When I just called the store the sales associate stated they changed the order for me and doesn’t know the warehouse address. I called back the number that warehouse used to try to get the address myself because it is really unacceptable and unprofessional that the store does not know their warehouse address but OK, but I got a representative when the representative pulled up my account. It shows that the delivery options for my account was never changed. I am not surprised considering the Sales associate at the store I spoke to didn’t even confirm my name or email when speaking to me. I guess I’m gonna have to go into the store with my husband to have this taken care of because we need our couch before Thanksgiving. Huge inconvenience Sales associate wasn’t even trying to be empathetic about it or apologetic he even tried to ask me if I knew for sure if the furniture was out the warehouse like I’m stupid or something. The way that the sales associate dealt with this delay delivery was unprofessional, And whoever answered the phone and try to change my address, but didn’t need training. The sales associate was very condescending to me for wanting to pick up our order at the warehouse, I have the correct information, I spoke to directly to The warehouse manager, That sales associate needs to learn how to change an order from delivery to pick up in the system, they have our order they can’t deliver it on time. Does not mean that we can’t go pick it up ourselves and get it. This store has to get better customer service when it comes to delayed deliveries I went back and read some reviews and saw that other people were having the same issue.
Pretty good experience in our purchase. Lacey the advisor was really kind enough to always give us an answer to our concerns.
Renata was amazing with helping us choose and buy our couch. 10/10
Lacey was very attentive and although the sofa I wanted was only on the internet store she helped me order it. Shpuld arrive within 2 weeks.
Had a great experience at the ashley store. Was looking for a livingroom and dining set and our salesperson Ping was knowledgeable and patient. She did a great job and even stood later than her shift. Thanks Ping! From your fellow New Yorker
If you come here I cannot recommend asking for FIZA enough. She is so kind and willing to listen and help all your needs! My mom and I came in here after seeing a lot mid furniture stores and really with low hopes. It was our last Hail Mary to find the victorian pieces we were looking for. When I say she went above and beyond… I don't think it emphasizes enough what she did. 10/10 will always ask for her!! ✨
Ping Jang found the best sofa chaise for me. I completely walked by it and if it wasn’t for her I would have missed out on a great opportunity!
Services and knowledge of the salesman was great. A little slow on the delivery as we don’t have it for 10 days
Jay was very helpful nice guy
Lacey Q. did an excellent job helping us find our perfect mattress. She was professional and very knowledgeable! Gave us space when needed and answered any questions we had.
Ping was so helpful and attentive. And helped us with the purchase. Thank you for a great service
Muhammad was amazing!
Faiza has good sales personality and very approachable
Thanks to Stevie Telfort for such a great furniture shopping experience!! She is so knowledgeable and such a kind person!! She worked with me for 3 days to help me find what I was looking for !! She is definitely a great asset to your company!!
Mike was fantastic
Faiza, service was awesome! She walked through the whole process and explained everything, very professional.
Thank you so much Renata for professionalism and patience. You helped me so much through this purchase for my new house😊
Lacey Quinn was fantastic!
Mrs. Faiza. She was very helpful and explained everything clearly and answered all the questions. She is really great. Thank you.
(Translated by Google) Excellent service! (Original) Excelente Servicio!
Bought a sectional. Delivery is today. I know that because I chose the delivery date. Ashley sent me a text, an email and a call to confirm the delivery date. I paid a hauling company to take away our old couch and took the day off. Ashley calls this morning to say they don’t have the couch and it will be here in 3 weeks. I called customer support but unfortunately I do not speak Chinese.
Came in, found what we needed, and were out within 15 mins thanks to Lacey. Thank you!
Reneta was awesome very friendly and very willing to help if you need any furniture come see her!!!
Manny was very helpful and knowledgeable!
wonderful, smooth experience to buy a mattress! Faiza was easy-going.
Ping was professional and available to us thank you for the patience and the availability.
Jay our salesman is as great!! He was friendly and super helpful in finding what we wanted. He then honored the online price saving us a few dollars which we were very happy with. Delivery was excellent as well! Very professional and respectful! Ashley furniture was amazing from start to finish!! Thank you!
They had a wonderful special going on and I ended up getting far more than I planned within my budget. We got a fun sofa with lots of bells and whistles matching coffee table and tv stand/entertainment center and a new desk, all within the budget I brought for just the couch. Stevie was wonderful in showing us around as was the floor manager Christian when we came back another day to trade out one item for another. The special they had gave us not only 15% off our whole order but we got no hassle delivery free, which I highly recommend. They even took some of my excess cardboard trash I had from the move!
Gaza was very helpful and knowledgeable
Amazing!!! Would buy again!! Lacey!!
Ping did a PHENOMENAL job at helping me furnish my place! She was quick, efficient, courteous, knowledgeable, generous, and kind! She really listened to me and has great style!
We had a great experience with purchasing our new dining room set, our salesman was patient and responsive in giving us what we wanted. The only issue I had was the lack of affordable delivery of the furniture to our home! We had to use a third party company suggested by Ashley who did a fine job, but the cost for said service was astronomical! That may prevent me from further large purchases cause I would need delivery services. The dining room set itself is beautiful!
Great service and they delivered my new sofa and oversized chair in 2 days
My daughter purchased a $5,000 supposedly “leather” sectional that lost its color and texture where one sits - in 1 year! She also purchased the extended warranty which did not cover a thing! A total waste of money! The “leather” wore off and a cheap fabric is what is visible now. Unbelievable!!! I provided the requested information and I never heard from them again.
Been waiting almost a month for a basic mattress to be delivered. I keep getting calls that it’s been delayed, with no valid explanation. Very disappointed with this place, go elsewhere.
The sales representative Natalie was amazing. She was honest, patient, friendly, professional and worked diligently to help my daughter and I choose the right sofa for our home.
Fiaza was very helpful. I was in on Sat. and told her I was just looking. I came back on Sunday with my husband and asked for her. Once again, we told her we were looking and she did not pressure us and let us just shop. We ended up purchasing a sofa. Thank you Fiaza.
Furniture was delivered with care. Thank you
We had a great experience with Jay. He was very friendly and knowledgeable. Highly recommend.
My family and I had a lovely experience at Ashley's Home Furniture. Lacey Quinn has great customer service and an amazing attitude!
Love the furniture here. Mike was great and helped us through everything. Highly recommend this store!
Lacey was the absolute best salesperson at Ashley Furniture at Waterford Lakes location. I recommend her and Christain is an awesome manager. Very helpful, and I live my selections.
Faisal was very good. A plus
I recently had an excellent experience at Ashley Furniture, thanks to Faiza, our salesperson. From the moment we walked in, Faiza greeted us warmly and attentively listened to our needs. She was incredibly knowledgeable about the different furniture options and helped us find pieces that fit both our style and budget. Faiza went above and beyond to ensure we were satisfied, patiently answering our questions.
Johnny was an awesome sales associate. He took his time with us and show us all our options. The transaction was fast and efficient and we love the new bedroom set. The price was decent and a great product.
Starting with the welcoming of Manny… He is an exceptional salesman. He went thru every posible choice in order to find what we want. We really appreciate all of his efforts. We are satisfy with everything we bought. Thanks for make us feel at home. Blessings
Ping was very helpful, selecting the perfect mattress for us.
Mohammad was great and very professional
(Translated by Google) Excellent service from Many since we arrived at the store, we are very satisfied with the purchase (Original) Excelente la atención de Many desde que llegamos a la tienda, estamos muy satisfechos con la compra
I had a back order issue with Ashley furniture in Waterford lakes. Jason came to the rescue and even loaded the items from the showroom floor into my car to make me happy. Thank you Jason.
Mohamed was an absolute pleasure to work with. He was helpful but not pushy. Of course the furniture we purchased completely met our needs at a reasonable price.
Jay Martinez was professional and knowledgeable. He took us right to the set we were looking for. Very comfortable and fast experience.
Faiza was wonderful to work with from the Waterford Lakes store. She was very knowledgeable. Beautiful furniture at great prices.
Natalie was.very helpful!
Manny is very polite and extremely knowledgeable about his inventory. It was a pleasure working with him, I felt comfortable shopping without pressure. Was helped to narrow down the style and quality to be mixed with already existing furniture. Highly recommend Manny. Kindest regards Mary Ann Jones
Ping was very helpful and friendly. If you shop at this Ashley Furniture location, then you should ask for her!
Lacey Quinn was very knowledgeable and attentive. She was very patient with us while we made up our minds. Ashley has beautiful furniture, so it took us a few hours to decide. Lacey did a great job.
Faiza did a wonderful job and was very pleasant to work with.
Faiza was so extremely kind and helpful and made the experience great! Very easy process to buy multiple items.
I really had a great experience. Mike was very helpful.
Very pleased with the service I received! Johnny was very helpful in helping us find the perfect sofa for our home!
I really appreciate the level of service and attention to detail that David Duba just provided me. I will never go to another furniture store. Thanks so much for being here and having such great employees.
Excellent customer service from Faiza, helped us work through many options, was pleasant and very patient.
Mrs. Faiza was extremely helpful, professional and provided my wife and I a terrific shopping experience.
I was totally pleased with my purchase at Ashley but I was pleased the most with the staff service, that makes the difference anywhere you go doesn’t matter what are you shopping for and our sales man Johny went above and beyond making sure we had the ultimate shopping experience, caring for our interior design needs and budget, providing suggestions and ideas, he holds himself very professional and sofiaticated as he does with business and interaction skills. I totally recommend his assistance!!!! The man is 1A.
Great sale prices. Lacy Quinn did us a very good job.
Renata was extremely helpful and friendly. Excellent service
It was a real pleasure to shop at this store. From the moment we entered we felt very welcome. Natalie Alvarez was our advisor and she walked us through all the process, answered all our questions and presented all available options for us to make our dream of new furniture for our recently purchased house come true. 100% recommended!
Wonderful purchasing experience with Manny today. Patient, knowledgeable and great customer service. Always enjoy shopping at Ashley’s in Waterford Lakes.
Will NEVER BUY from Ashley again!!! Awful customer service! Everything is FINAL SALE even if you pay full price and call within 72 hours! Paid over $2000 for dresser and has a big knot with crack right in middle of top drawer above handle and also dents in side of same drawer and they will not replace or exchange! Tech came out and says that’s “normal distressing” but this set does not have distressing and not in the description like sets that are distressed, and no other drawers or pieces have a knot or crack or dents on edges of drawers! And corporate won’t do anything or stand behind their furniture and say it’s up to store and this does not look like online photos or even piece on showroom that look cherry-picked and under bright lights that washes out grey-washing over the finish that makes it all look dirty and like it needs to be cleaned! And customer service and store refusal to even exchange for a different dresser or pick out another set is not even acceptable and I called right after delivered and that’s just not right! But they made sure to tell me the clearance piece I bought is final sale and no return or exchanges, but that’s the case for ALL their furniture and you can’t exchange or return anything!! So just awful and have to see that crack every day to start my day off and just wrong!! I won’t buy anything from Ashley ever again and they lost my family’s business too hearing about this and not right!
Nicole was so helpful and sweet. She worked with us to ensure we found a piece we really loved. She was so patient and kind. I would highly recommend her and this location.
Lacey was very helpful and knowledgeable about the sectionals we bought. 10/10 definitely recommend!
Our salesperson was friendly, efficient and knowledgeable.
Ping was great
Faiza was very informative and helped me pick out the best couch for me!
We worked with Faiza to finalize furniture for our new home and she was lovely to work with! Helped us patiently and had great expertise across many items. Thank you Faiza 🙂
Faiza was very helpful with my purchases
Great customer service as soon as I walked in the store Lacey greeted us and helped us with our purchase. Everything ran smoothly. Thanks Lacey for everything we appreciate your help.
I am writing to express my disappointment regarding my recent experience at your store. Upon entering, my companions and I were met with an immediate inquiry about our ages, despite my being over 18. This interaction set a negative tone for our visit, as it appeared the front desk staff made assumptions about our ability to shop based solely on our youthful appearance. Being denied the opportunity to explore your offerings left us feeling unwelcome and judged. Such an approach does not reflect the inclusive and customer-oriented atmosphere I expect from a reputable establishment. I hope you will address this behavior to ensure that all customers feel valued, regardless of their age.
Jay was very friendly and helpful, we found the couch we wanted and it will be delivered within the week. We visited many different stores and found ourselves running back to Ashley. 5/5 service, product and employees.
Rula was very informative and helpful. She worked with us over 2 hours and answered all of our questions. We will definitely be back and make sure we ask for Rula again.
Lacey was fantastic in assisting us in finding some dining room chairs! Super friendly and knowledgeable. She answered all our questions and was able to help us find the best price. Highly recommend and seeing her!
Faiza took EXCELLENT care of us! She walked us through the process of financing and gave us several options. We felt comfortable with her care and expertise. If you're looking for furniture, go see her!
5 🌟 To Muhammad the sale Agent. But the store has no water to drink fir customer. water fountain not working?? Please
Muhammad helped make the furniture purchasing smooth and simple. We left with the best quality furniture and experience. Will definitely recommend him to others!
Faiza was very helpful and knowledgeable in finding our perfect couch!
Mike is an excellent and pleasant advisor to work with
Ping Jiang was excellent and very knowledgeable We enjoyed working with her and would gladly do so again.
Faiza made it easy for us to get everything for our new house I recommends her 100%
Ping Jiang was extremely helpful with finding furniture for our son's room. She's extremely responsive also. She alerted us of Ashley's sale that we weren't even aware about. We highly suggest going through her for your purchases.
Johnny was amazing!!! We just moved to Orlando from Nashville and We came in once and he worked with us but we wanted to think about it. He lept in touch and his attitude and knowledge helped us to make up our mind about the sectional we wanted. In fact, it helped us to go ahead and get a new dining set with chairs...and a bench for the grandkids. We will be back for end tables and lamps and will look for Johnny. Thanks for having him here!!!! Don't let him slip away!!! John & Maureen Nix
We had a great experience here at Ashley Store! Ping was friendly and knowledgeable about the items we were interested in!
Jay provided a really great experience and I’m excited to come back for our mattress. Thanks again 😊
Mike, our sales rep was outstanding. He provided great service, was patient and explained everything to us (multiple times). Overall a very nice experience. Would highly recommend this Ashley store
had been to the Millenia location and didn't appreciate the salesperson. There, I ask to see a lift chair, the salesperson told us you only had two to select from. And, neither came in grey. Nicole looked on line and was able to find the lift chair in grey and spent a long tme with me looking at a matching couch. We bought the lift chair and the couch which went well with our tables. Nicole was an excellent salesperson. She was knowledgeable of all the furniture in the store. She showed me quite a few choices and complimentary colors She is the ultimate professional without been pushy. I had a great experience, She's a gem of a sales person and an asset to your store.
Ping was very patient and kind to the entire family and she helped us choose the perfect living room set.
Faiza was amazing and super helpful!! Easy process in and out in less than 15 minutes!
Went to Ashley’s today to try and furnish our guest bedroom and was assisted by Ping. I highly recommend Ping if you’re going to shop here! She was very informative, patient, and really helped us narrow down our choices. Can’t wait for our new guest bedroom set to arrive!!!
Our salesman, Manny, was the best! Knowledgeable, helpful, not overbearing! He helped us to get exactly what we needed at the best price.
Faiza helped me with my purchase and made the whole experience great. She was able to answer all my questions and provided valuable information for my purchase.
Lacey Quinn was great, not too pushy but still very helpful. Great service
Faiza was an amazing customer service representative. She was extremely knowledgeable with all of the products we purchased and even worked with the manager to make sure we qualified for any and all available discounts. She was very patient and gave us time to decide on our purchase and was always nearby if we had any questions. Faiza is an excellent representative of Ashley Furniture
Great experience. Faiza stayed after hours and helped our family pick our furniture for our new home. She was patient and very helpful.
The Sales Rep, Jay Martinez was awesome. He took the time to explain benefits and all the details necessary. Based on all he did I definitely could not have left without making a purchase. Kudos to him, Ashely you have an exceptional sales rep. Keep up the excellent work Jay…
Jay was great! He was patient and worked with us to meet all our needs.
Ping was great
Everything was great. Mike was super nice and went above and beyond to find extra furniture that was discontinued. We are very happy with our purchase and will be back!
Mike did a great job assisting us with picking out a recliner.
Johnny was a really big help during our visit.
Ping was extremely helpful with finding the perfect couch for us! Thank you!
Mike was very helpful, quick and efficient. Happy customer. Thank you!
Store closed 72 hours before a storm. Staff inside. EVERY business in the mall is open except Ashley.
Ping was absolutely amazing and Muhammad kept us company while we made big decisions on how to furnish our new house. They made the experience not only enjoyable but we left feeling well informed and taken care of.
Mike was my sales person and he was great!
Great Customer service from Lacey Quinn
Thanks Johnny for your excellent service and support as always.
Great service from Muhammad
Manny Castro , my wife I representative was a very polite and professional gentleman. My wife and I were looking for a bed that met our specific needs and with out hesitation he began showing us the different beds. Keep in mind that he did not try to sell us on the upgraded beds but did tell us about his experience with his very own bed that was in the store. We proceeded to every bed and he informed us on what the bed included . Over all was a very awesome and Great representative for Ashley’s. My wife and I were able to purchase the bed of our dreams without being scammed or lied to. My wife and I give this store 5 stars and recommend manny to any new bed buyers.
Great experience. Rula, our sleep specialist, was so knowledgeable and attentive to our needs.
Lacey did a wonderful job of finding exactly what we wanted!
David was awesome and very friendly. Explained everything and answered all my questions :)
Johnny was very helpful. He helped me and my son find what we were looking for and was available whenever we had questions. Very charismatic too.
Lacey was very helpful thank you always !
(Translated by Google) Mohamed was incredible with us, thank you for the attention, time and patience (Original) Mohamed fue increíble con nosotros, gracias por la atención, el tiempo y la paciencia
The service is very good, Faiza attended to me in a very kind and patient manner, she showed me the products I needed and closed the purchase. Thank you Faiza
Nicole was great! Very friendly, helpful, and knowledgeable. It was a small purchase but specific (why are dining room chairs with arms so hard to find now??) and she took the time to help me find exactly what I needed.
Faiza is amazing!!! She was so courteous, patient, and kind!!! Highly recommended salesperson and knows her stuff!
Faiza.. Great customer service.
So glad Jay took care of all the proceedings of our purchase. He was very informative, knowledgeable and courteous. Made sure we were completely satisfied and comfortable with our purchase. Details of the product was very important to us and he made sure to provide it. Thank you, Jay
Jay was truly helpful and knowledgable in assisting us pick out our new living room set. An excellent salesperson who is extremely patient and gives you space to look around first without hovering over you.
Nicole was amazing and so nice!
Faiza, Her customer service is excellent, knowledgeable Of products and patient. Definitely will see her again.
Thank you Renata for helping us buy our king bedroom set. You answered all our questions and helped us find what we like. We are repeat customers of Ashley and I know we will enjoy the new furniture. Our dog Cookie will enjoy the bed too!
We just received our order from Ashley Furniture and we are very happy with what we chose. This experience and choice thanks to Stevie, the girl who greeted us with a smile as soon as my sister and I entered the showroom. With a lot of kindness and patience, she showed us many options and combinations, explaining each option that is offered regardin colors materials and payments , making us decide without turning back several times. A very polite girl who really impressed us. She has a wonderful work ethic. Of course, very soon we will return to continue furnishing our house with her. Great job Stevie.
Jay Martinez is awesome! Very knowledgeable and easy to work with. He helped us buy out new couch and loveseat and went above and beyond to get us what we needed and make it a good experience.
(Translated by Google) Jay Martinez (Original) Jay martinez
The salesperson Natalie Alvarez was a very helpful, she gave us all the answers we will looking for, very positive, polite, friendly and courteous.
Faiza was great.! Appreciate her product knowledge, curtesy and patience.
Amazing service! Renata and store manager Jason were great help. Renata was very informative and answered all the questions we had. Jason’s humor and professionalism made the closing process very smooth. Highly recommend!
Great job faiza
Thanks too GM Jason and Manny Castro for your excellent services! We have a warranty issue with our Tempur pedic mattress and Manny was able to resolve the issue with Tempur Pedic in the store. Thanks
Johnny was great!!
Great service! No pressure and very informative.
Fayiza did a great job! Go ask for her.
Lacey Quinn is an amazing advisor and helped us with everything we needed. 10/10 experience with her.
David was AMAZING AMAZING! So helpful and pleasant!! Will definitely come back and ask for David!! Such a great shopping experience! David made everything so easy and worth it!! 😊
Faiza gave us excellent service!
Manny could not have been more helpful no pressure just helpful when you needed him. Ashley never lets us down and with people like Manny you will never go wrong
Natalie was amazing. She was so nice and amicable, she and worked with us, and our budget. I will definitely come back to Ashley Furniture and ask for her again. Thank you for a really nice and easy going experience.
Great selection, great salesperson, and great deals!
Faiza was wonderful and helpful
Ping was great at showing us around for the type of couches we saw on line and helped us find the best one for our family!!!!
Manny Castro was my sales person. He was AWESOME!
Great experience with purchasing a mattress. Lacey Quinn was super helpful and knowledgeable. Helped us find the perfect mattress for our needs. We felt no pressure and she made it a great experience.
Faiza was very helpful and knowledgeable about their products. We appreciated the assistance.
Mike Gonzalez was awesome during my visit. Very knowledgeable and was available to answer all of my questions. My visit was made simple because of Mike’s ability to point me in the right direction. Would definitely come back to the Ashley Store.
Jay was excellent and super helpful. Great service.
Renata was great!
Faiza is amazing! Helped me pick out a beautiful dining table and server
Jay was so helpful he helped me find exactly what I needed!
By far the worst experience I’ve had at any furniture store (or store in general). Me and 3 of my roommates went here to buy new furniture for our new apartment but 10 minutes after looking around we were asked to leave. What we guess was the store manager came up to us and asked us to leave, but not through the front entrance he told us to go out through the side exits that would trigger the alarms for whatever reason. Horrid customer service, I’ve seen better at Walmart, just asking for any suggestions they would just point us at a general direction then go and lean on a piece of furniture pretending like we disappeared.
Renata Cardozo was very helpful in showing us multiple options of what we were looking for.
Lacey was the best! She gave us our space until we were ready with questions and provided us with helpful information to make a decision. She was so patient with us and the sweetest. appreciated her professional
David Duba is Friendly and professional. Helpful and finds all great discounts.
Muhamid was very helpful
The store is pleasant, and the salespeople people are not too pushy. There is a large variety of furniture but the prices are a bit expensive and I was not impressed with the quality. We've had great success with Lazyboy.
Karlydej@gmail.com
David was very helpful and wonderful with answering our questions and understanding exactly what we wanted. I’m excited to have my new living room set. Thank you David for your great customer service! Sal and I will be back.
My chaise was in the wrong side I’m not happy at all with my sectional chaise
Ping was super helpful and informative while we were looking at a bedroom set and new mattress. She was not pushy at all but available when we had questions. Stayed after hours to finish the sale.
Ask for Lacey
Natalie Alvarez was so helpful when we purchased our couch. She was patient and knowledgeable and made for a great experience.
Lacey helped us out and made our experience great. Thank you Lacey!!
Mike is my trusted Associate at this Ashley Store. He is professional and just an overall wonderful guy who helped me pick the best option for me. Ask for Mike if you visit this store. He is Awesome!
Stevie was superb as a salesperson at Ashely, she was knowledgeable, patient, and most of all not pushy which is a complete turnoff in todays market!!! Great job stevie and we will definitely we coming back to see you!!
Super friendly and helpful staff. Jay helped designing my living room, he is a rockstar!
Faiza was amazing and very patient with me and my wife.
Great experience with my sales person. Very quick and seamless and no hassle.
Ping is the absolute best. She is very knowledgeable, efficient, friendly, and funny. She gave us plenty of time to look around, answered all of our questions, and gave us all the information we needed. Thank you for making our experience so great!
Ping was amazing and very helpful. She made the experience easy and painless.
Natalie was awesome. Really helped us out and made the experience easy.
Natalie A. was very helpful and efficient in processing our order. We found what we needed and it didn't take long.
Natalie was amazing and made the process super seamless!
Faiza was remarkable and patient from our initial meeting. She kept me informed with the particular furniture set I wanted to purchase. A true asset and professional and I am so happy she was able to assist with the dining room set!!! Love Ashley’s as a the go to furniture store for quality and customer service!!!
Had an excellent experience shopping for a new sofa with Natalie.
Faiza was very helpful both visits and purchases. Great customer service. My wife and I will go back again because of her.
Not only is Natalie knowledgeable about the furniture, but she is super cute! We enjoyed our time with her shopping for a sectional. If you are looking for a new piece for you home, come see her in Waterford Lakes! Ty Natalie!
Lacey was great, no pressure and helped me decide what would be the best fit. Thank you!
Johnny Rodriguez was outstanding. Highly recommend him.
Lacey Quinn was so helpful and we are excited to get our new furniture!
Jonnhy R. at Ashley’s Furniture Waterford Lakes helped us to find the accent chairs we needed to complete our living room concept.
(Translated by Google) Beautiful furniture and accessories (Original) Muebles y accesorios bonitos
Faiza is amazing! Thank you for such an awesome experience!
Renata was great. She answered all of our questions and was very knowledgeable about the products and where the items were located in the store. Also, there was a great selection at Ashley furniture
Rula gave us great customer service. We are excited for our new addition to the family. Looking forward to our delivery date. Will update my review once we receive our new couch.
Such a great experience!! We came by last week to just look at possible outdoor tables. We ended up meeting Manny, our sales person and he answered all of our questions. We moved over to couches and he explained everything we needed to know. Since we think awhile before decisions, we went back home (2 hours away) and said we may be back the following weekend. Because everyone was so nice and Manny was so helpful (not pushy), we purchased two sofas, a loveseat, a dining room table, 4 chairs, and a bench. Great service and great prices will bring us back. We passed 3 other Ashley furniture stores and 20 something other furniture stores to work with Manny. This was definitely a good experience!
Excellent experience with Jay. Great service and care as usual!
Jay Martinez was very helpful and knowledgeable of the product and financing process.
We went in looking for a couple items, Faiza helped us find all of the pieces we were looking for. She was delightful to work with!
Faiza was awesome and helps us pick out a great dinning table and sleeper sofa. I recommend seeking her help if you are looking for a quality furniture set.
We are attented by Mr.Johnny Santiago who was very professional and polite. My mother was very satisfied with the service. Thank you for your service.
Renata welcomed us into the store so kindly and we felt cared for from the moment we walked in! She asked us for our needs and what we’re looking for and she went above and beyond to make sure we got everything we dreamed of. I never felt pressured to buy and I felt understood about trying to make everything match and work together. She’s made us lifelong Ashley customers!
Faiza was extremely friendly, helpful, and attentive to mine and my husband’s needs while shopping!
Lacey Quinn was so patient and kind with my purchases, she explained step by step. I would definitely recommend Lacey at waterford lakes.
Lacey was amazing. She dealt with our craziness of going back-and-forth between couches for weeks. And she did it all with an amazing and beautiful smile. I would recommend her as anybody sell person, and I certainly will come back to her in the future. Thank you so much, Lacey!!!! 😊😊😊
Faiza was an awesome sales person very helpful and would recommend her for you sales needs😊
We bought a Table set from Ashley Furniture in Waterford Lakes and Manny Castro was our Salesman and he was great. He was very patient with us and very knowledgeable about the table set we were looking at. He took the time to explain everything to us and was never pushy. We are so happy we met him and will go back to that store.
manny was very professional and extremely knowledgeable on the different options that were available. becouse Manny was so attentive, we winded up purchasing a dining room table with 8 chairs.
Excellent services, great attention. Explain everything and always look to help you and find a great deal
Jay Martinez was very helpful and knowledgeable on Ashley’s mattresses and the type of furniture I wanted. Thank you for your help
I always love shopping at Ashley’s! Lacey was super helpful to me today. I found the perfect chair for my office.
Very competent and friendly service by Faiza.
Ping was very helpful. We had a great experience.
My husband Sikandar Baksh and myself did business today with Lacey Quinn, she was awesome, treated us well, did business super well and professional. Definitely a 5 star for her.
Can’t say enough good things! My sales associate today was Ping, and she helped me find everything needed for furnishing my new home! The general manager facilitated some great delivery dates and incentives at the end to put the cherry on top of a great shopping experience! Thank you!
Manny was great and very personable! Manny helped us out and we could not be happier!!! He was so friendly, efficient, and knowledgeable. He gave my husband and I plenty of time to discuss our options on our own but stayed around to answer any and all questions we had. I would recommend Manny.
Excellent attention from Rula, we got what we were looking for and more and the attention was spectacular, thank you
Lacey at your Waterford Lakes location is amazing. Extremely helpful and knowledgeable. She was a joy to work with and will be asking for her for our future furniture purchase.
Great service, very accommodative and responsive. Appreciate the service.
(Translated by Google) Excellent attention from Johnny Rodríguez, thank you (Original) Exelente atención de Johnny Rodríguez gracias
Rula was amazing and helpful with my sofa ❤️
Manny was great! He recommended some great couches and provided the perfect balance between interaction and independence to browse the options. Ended up buying the perfect couch from him, thanks Manny!
Mr. Castro was a complete plessure to shop with. I was made to feel completely comfortable & at ease. He was extremely knowledgeable & had my best interest at heart. I will totally reccomend him. Thank you! 😏
This afternoon I went in to Ashley’s Furniture in Waterford Lakes. I worked with Manny Castro, he was wonderful to work with. Made the whole experience super easy! I have already recommended him to a few friends and will continue to do so. I plan on coming back to Ashley’s for future furniture purchases - I will 100% be asking for him.
Lacey Q was very helpful and knowledgeable about the items I purchased. She also was great explaining the financing. Very happy with my service and purchase at Ashley
Faiza was great on listening my needs and took the time to see what was the best option for my dining area . She is really great !!!!!
Mohammed helped us out on Sunday and we could not be happier!!! He was so friendly, efficient, and knowledgeable. He gave my husband and I plenty of time to discuss our options on our own but stayed around to answer any and all questions we had. I would recommend all of my friends and family to come here and work with Muhammad. This is the second time my husband and I have bought furniture from Ashley's and we've been very happy with the experience both times!
Stevie and Natalie were great!
Jay was amazing! Got the sofa I was looking for. Buying experience was so quick and easy.
My husband stopped at Ashley’s to purchase some furniture and Jay went above and beyond to help us get the best deal!! We appreciate you so much!
Jay Martinez was very knowledgeable and an excellent sales person.
Great Services, quality merchandise, and great prices. Mike was excellent, genuine care and concern.
Came back a few times with the very patient Jay Martinez before finalizing our dream sofa set. He was very low pressure, knowledgable and helpful in figuring everything out for us.
Natalie was amazing and very helpful in assisting us with what we needed
Salesman David Duba went above and beyond for us! We visited the store in search for a dresser for my son. While talking with David, we learned about some sales in mattresses. My husband and I actually have talked about changing ours a few weeks ago, so the info was appreciated. We got it all for a good price! The best of the process? We never felt pressured to buy anything (which was the best approach bc we dislike when sales people are “pushing” the sale) and the customer service was definitely top notch. Thank you, David!
Mike is the best sales representative at Ashley store in Waterford. If you are looking to buy furniture, look for Mike.
Jay was super helpful and attentive. He answered all of our questions and made the whole process super easy
Jay and Lacey were extremely helpful and friendly. No pushy sales! I would highly recommend this store and the salespeople who work there.
Very nice
It was our first time in Ashley. We were impressed with the professionalism of Mr. Muhammad Arshad. He all the time was with a smile and good advices. His patient is out of limits. We really felt comfortable doing business with him. In our next visit he is going to be our Trusted Advisor.
Lacey Quinn was very attentive, kind and thorough. It was a pleasure buying my sleeper sofa from her.
Jay Martinez was great! He was patient and very knowledgeable about the mattresses on our journey to find a new one. I loved how he let us take our time to try them out and answered every question that we had. He truly made this process very seamless! Thank you, Jay!!!
Faiza was awesome! She helped through the whole process!
It was such a pleasure shopping at the Ashley furniture store in Waterford Lakes, we were greeted by David and Stevie who helped us navigate through the store and they were so friendly and welcoming which made us feel right at home and comfortable like we have known them for years. I highly recommend if you are shopping for furniture pleas ask for them, they are so knowledgeable about the product and helpful. I will only now shop with them in the future!
Faiza is Amazing. She is patient, tender and kind. No nonsense and a business breath of fresh air.
Delivery was made by people that did not speak English. There was several points during the delivery that I had no idea if the person understood me on the translation app.
Great and friendly service from Jay Martinez.
Faiza was amazing. She explained the entire process and gave us a detailed break down of the price and gave us multiple options to be able to take what we wanted home. 100% recommend her!!! Faiza is the GOAT = (Greatest Of All Time)
J Martinez was awesome! Finally found the coffee table ive been searching for with his help. Thank you
Lacey’s customer service was phenomenal. You go here make sure you ask for her. She is informative, friendly, and goes above and beyond for her customer!!! Makes the experience easily comfortable. Much appreciated Lacey!
Muhammad was very helpful and provided excellent service in our search for a loveseat!
She was very helpful knew that I needed to get something quickly that would last. She was extremely friendly and knowable
Lacey was very efficient and the best experience ever at Ashley’s . Thank you for making everything so special and easy👏👏
Brought a recliner and dating tell me no refund is ridiculous cuz I bought it as a gift for my wife and is too small
Ping attended us in this store and with a lot of patience she solved our needs. Very nice quality furniture
Great staff, especially receiving help from Ping Jiang, who made us feel at home. She made what we were looking for more easier. Five stars!!!
Thanks to Faiza we were able to narrow down our furniture purchase. She was never pushy, very gentle and patient. Highly recommend working with her.
We had the assistance of Ping she was really nice to us and explained every question we had she was a truly professional of taken care of us We highly recommend her for any future purchases
This store is just beautiful. Great service and prices. Lacey is very knowledgeable and friendly.
Lacey Quinn is amazing. She is very informative, has all the knowledge we needed to buy our kitchen and living room furniture. She made our purchase very easy!
Lacey Quinn very helpful and honest. She listen to my needs. Thank you Lacey!! Will look for you next time!
Natalie was so helpful with helping me in getting furniture for my apartment, made the process easy and walked me through the steps. 10/10 customer service!
Lacey was so wonderful helping us pick out a bed set for our son! We visited the store twice trying to find something that would work. She was so patient and knowledgeable to help us make the best decision for our family! Thank you so much!
Received defective dinette set from them, it’s very crooked and the design doesn’t line up, notified them immediately and they sent a technician to make a report, only to reply that it was “functional” and up to their standards and would not honor a return. Clear breach of policy and going round and round with customer service about it. Do not shop here. The furniture is horrible quality and when there is a problem you get no help, just people arguing with you who are not there and can’t see the piece you are complaining about. Terrible service. Update, see reply from them like they are going to be helpful, but they were not at all. I am just stuck with this ugly irregular piece that isn’t worth 10 percent of the cost. The picture says a lot. They offered me a low amount of money, to VOID my warranty, which I paid extra for a service plan. Such bull, I said NO. Not acceptable. Do not buy this crappy set, and do not spend money here. Worst customer service that went in circles several times. They repeatedly said it was “within their manufacturing standards” and it is obviously way off. Just look.
Lacey Quinn good attendante
Faiza provided excellent customer service!
We found a beautiful sectional with the help of an awesome young lady, Lacey Quinn. It was hard to make up our mind given the options!
Great Service. Ping Jiang was great!
Fazia was by far a doll to deal with . I came in for a couch and she made one of our dreams come true with a tempurpedic. Hands down the best experience ever.
Faiza was extremely helpful and so pleasant to work with our purchase. Thanks so much!
Mike was amazing and very helpful! Definitely go to him!
Faiza is the salesperson you want to see when you come to Ashley!! Great service answering all of our questions!! Great service!!
Don’t go to this store or buy anything at Ashley They don’t let you return anything. Even though I call them within an hour of the delivery.BAD CUSTOMER SERVICE ONCE THE PURCHASE IS DONE THEY DONT CARE ABOUT THE CUSTOMER. They damage the coffee tables and my walls. Horrible experience!! Do not come here. Customer doesn't have any right. They just want you to buy You don't have any options! You can't return a damage item. This has been a nightmare... they are just sending me with different people and nobody takes responsibility of their words. Delivery told me to call the store and the sales manager to return an item. They didn't want to put back the item on their truck. DO NOT COME HERE! Go to other stores; rooms to go or living spaces Even Wayfair has better customer service than Ashley. I have spend thousands of dollars at Ashley and they don't appreciate my business.
Johnny was amazing and so very helpful!!! Will definitely look for him on my next purchase.
Lacey was awesome!! Personable, knowledgeable and great help. She did a great job. Would definitely come back and shop with her again.
Lacey was tremendously helpful. She knew where what I wanted from the website was in the store which expedited my review and payment so I could enjoy the rest of my day.
Ping was fantastic, made getting my furniture a breeze!
Jay Martinez is an outstanding sale person, customer first and excellent knowledge
Lacey was a great with the family & very knowledgeable
Very good service! Lacey was very helpful and friendly!
Jay Martinez is the best thank you so much for your help
Had a great experience at Ashley Furniture! Jay M was very helpful and was able to help me find a bedroom set and couch for my apartment.
By far one of the worst experiences I’ve ever had buying anything not just furniture. My wife and I, were newly married, went to buy a bedroom and a dining table. Purchasing and signing the papers went smooth with Dave, but that’s about it. The dining table came in fine however the bedroom came missing a leg (delivery and installation guys found it out not me) we went twice to the stores customer service to talk to them, they said they’d ordered the part and it’s on the way in 7 to 10 days. Today is day 11 since delivery date and we have nowhere to sleep. Called customer service overseas twice, each call took me an hour each. It was a terrible experience got nowhere. Oh, they figured out there was never a piece ordered so they reordered it and we have to wait 7 to 10 more days. Finally got an email from Shawn “Customer Experience Agent” offering us $250 off and canceling the warranty. We asked to return the bedroom set and he said sales are final. So sales of a defective items are final, y’all. Or you can take $250 to shut up. I tell you right now, last time to have to go through this buying anything from Ashley.
Renata was amazing! So quick and easy to buy what I needed.
Cheap overpriced furniture. Lousy delivery experience and less than helpful customer service.
Jay Martinez was amazingly helpful. Everything was such a smooth and friendly transaction. Thank you so much!
i visited with one goal in mind, find a new bedroom dresser and nightstands since mine was falling apart. First i want to acknowledge the Waterford location os beautifully set up. Their selections are gorgeous. I was paired with Faiza and she was wonderful. She understood my vision and I'm happy with my purchase. I recommend Faiza for your next visit.
Mike was very helpful and patient in helping me find the right couch and bedroom furniture. He helped me get a timely delivery that met my schedule and covered all the options they had to offer. Top notch service! Excited for my new furniture to arrive!
Jay is awesome! Patient, honest and not pushy at all. I would definitely recommend him as your sales guy at Ashley.
Lacey was absolutely amazing. Very pleasant and knowledgeable. She showed us multiple options and no pressure. Great experience.
Lacey was great and helped us out so much!
Manny and Emily were so helpful trying to find the exact sofa for my family! Thanks bunches!
Lacey was absolutely amazing. Kind, patient and knew her stuff. We will be back!
We have gone into Ashley so often with the build of our hiuse and today was so much better because we had a great sales person. They were all nice but Lacie was not pushy, very patient and so helpful. She has the greatest bubbly personality that makes shopping that much better. When we go back we will ask for her.
Faiza was great, super helpful and patient. We already knew what we wanted but she was amazing with helping us buy our dream couch!
Natalie Alvarez is the girl to see when you go to this Ashley’s very helpful
Went to look for bedroom furniture and the piece we found feels very unique. Faiza helped us with our purchase and she was great. She went above and beyond. Helped us measure to ensure everything will fit well in our home and did not oversell on things we did not really need. Overall the purchase was a great experience. Looking forward to the delivery of our new furniture.
Jay was great and very helpful. He explained every very well and made our experience outstanding. Thank you Jay!
Great experience with Faiza today. She is a super helpful and knowledgeable long time employee. She has great suggestions. I’ve always had good experiences with the quality of the furniture and decor from here.
Mike, thank you for the superior service today. I appreciate your patience in answering my questions and unparalleled professionalism. I am certain you are an asset to the Ashley brand and reputation. See you soon for my next purchase. All the best. - Gina
Great experience shopping at Ashley. Faiza made it easy. She is very knowledgeable, professional and patient. She spent time with us to understand our taste and requirements and, made great recommendations.
Lacey was a true pleasure! From the moment we walked she was helpful, attentive, charming and knowledgeable! 10/10 experience!
Ping and Emilie are the best, when you come to Ashley's make sure to ask for them. I would give 10 stars if I could.
Great customer service Natalie was really friendly and informative about the products. Not pressure sales
My customer service from Ping was outstanding. She not only help me find exactly what I was looking for but provided me with an excellent protection plan for my purchase. I can honestly say I left the store better than when I walked in.
Natalie is awesome. Thank you
Walked in looking for two barstools at Waterford Lakes store. Muhammad helped me find exactly what I wanted. He took me through the steps and helped me find the best deal. Delivery arrived on time with no issues. Thanks
Excellent service
Second time coming to Ashley and everyone was super nice! I had the privilege of meeting Stevie and Nataly and they were amazing, and super patient. Answered all our questions. Thank you!!
Marius was very nice and professional. He was knowledgable of the furniture they had in the store. It was very nice of him to let us examine the furniture to make sure it was easy to assemble. Marius gave us alot of details about each piece. Will be back for our other furniture needs in the future.
(Translated by Google) very good attention, helped me with everything I needed. (Original) muy buenas atenciones ,me ayudo con todo lo que necesitaba .
Great help from Natalie and Michael. Got everything I needed. Highly recommend
I bought all the furniture for 2 bedrooms, my dining and living rooms from this location. I was assisted by Renata. She helped me put together all the pieces to create a beautiful space. Renata’s been readily available to answer questions after the delivery. When I needed service, she helped me set it up. She’s great to work with. The service department is also very efficient.
Manny was particularly helpful. He is extremely knowledgeable in mattresses and the available specials. He was able to setup the order in a way that maximized my savings. I will definitely be coming back.
Natalie was great!
Mike G made the process of purchasing our furniture very seemless and quick. He is a really nice, down to earth guy. Thanks Ashley Furniture and Mike.
Michael G. was very professional and helpful. Thank you!
Was waited on by Lacey Q. She was very knowledgeable and helpful. Will be returning for sure.
Lasey was a great help! Made purchasing quick and easy!
Went into Ashleys today just to browse around and was greeted by Ping Jiang who later happened to help me make a few decisions in purchasing my bedroom set and sofa for my new apartment. Ping Jiang is very polite and professional, thank you very much!
Lacey was great!! However we received our couches and they remained wrapped in our family room until we were ready to open them. They came pre-stained and even had a little red arrow sticker pointing to the stain. Customer relations wants us to clean it and contact the furniture protection plan. I will NEVER shop here again…… and we have 5 kids that need new bedroom sets.
Shout out to Lacey Q for helping us find the right couch today at Ashley….we had to try out every couch in the store at least three times and she was super patient. Thank you!!!
Jay Martinez was a great personal shopping buddy!
Mike was a great help in our purchase. He was very patient and provided lots of information while giving us the space to browse without pushing for a sale. Definitely recommend asking for him!!
Faiza made this process extremely smooth and simple, with her great help we found and purchased what we wanted. We told her our ideas and she pointed us in the right direction. Would definitely recommend and definitely coming back to purchase more items with Faiza.
Warranty is absolute trash. Do not buy here.
Emilie is amazing!! She got me thru every step of the way to my new living room. And I'm not easy to deal with, lol! Everything via text and email. I'd give 10 stars if I could!! Thank you so much!!
Great customer service! Natalie is amazing! Thank you so much for everything!
Natalie Alvarez helped me on two separate occasions and she was so helpful, professional, and kind!
Lacey was incredible. Patient and knowledgeable.
Lacey Quinn was very helpful!!
We had an amazing shopping experience with Natalie. She’s very kind, patient, and helpful. We had a large order and she made the process so much better. Thank you!
(Translated by Google) Renata provided us with excellent service and kindness! 👍 (Original) Excelente servicio y amabilidad nos brindó Renata! 👍
Faiza was exceptional . Great experience.
Nati did an amazing job, she truly helped my mom and I picking the right couch for our family. She also made the pre-qualifying process look like such a breeze. Thank you so much 🫂
My family and I purchsed a new living room and dining room from Ashley. We worked with Faiza and it was a great experience. Faiza was very patient with us, shared her experience and recommendations, and closed our transaction very efficiently and quickly. All in all a great experience at the store and working with Faiza.
Made my July 4th sale purchase with Micheal G. He was very professional & helpful with helping find my bed set. Didn’t feel rushed or hassled. Recommended.
Lacey was so helpful. She’s very experienced and was really a big help.
Great experience finding, choosing and buying our sectional for our family room. Faiza, our sales lady, was so helpful and made the experience fun.
Lacey was super nice and very knowledgable about the product I purchased as well as the warranty information. She is great at finding out what the customer wants and then showing items that fit perfectly. She did not waste my time and even the final sale was quick and easy. I am a longtime Ashley customer and the service has always been very good but this was my best experience by far.
Walked into take a look around. Left after five minutes because the sales guy was literally stalking me like I was a piece of meat. I understand you gotta make a sale, and I work in sales so I am fairly empathetic To those in the field. But following me everywhere I go 10 to 15 feet behind me is just unnerving and uncomfortable and I’ll never be back.
Faiza was a great help for my family and I today! Found exactly what we wanted, and she made sure we left what we came in for and more! Also gave me a 10% discount! Go to Faiza!
Ping was an amazing help! We love our new couch :)
(Translated by Google) Excelent as always! I found what I was looking for and Lacey Quinn took great care of me. (Original) Excelente como siempre! Encontré lo que buscaba y Lacey Quinn me atendió divinamente.
I must say I've always absolutely loved shopping here. my last visit however was very different that's why I'm giving my review a 3 stars. My salesman Johnny was amazing! however, the ladies sitting in finance were so rude. the younger one even rolled her eyes at Johnny when he wasn't looking. Very unprofessional. I remember when their customer service was remarkable from the sales team to the very end of your purchase. The girls sitting in the back part of the store really need to understand that they should also be excited for the customer! its a big investment for us and we're excited but man their attitude just really has a way to make you want to go elsewhere. thank goodness for the sales guy though!
We were looking for a new couch and Lacey was so helpful! She was able to check us out quickly and help us set up a delivery date so she was so kind and we appreciated the help!
Faiza was great. Thank you for the great service
Faiza was a great help after our online order was cancelled. She made sure to explain the return process and help us get the order placed in store!
This is to review the purchasing experience. The store Advisor Muhammad was helpful, kind, and patient with me. He explained to me the options and on-sale items, and the caveats. He also waited for me while I was side-tracked. Great in-store experience.
Jay was awesome !
Manny was amazing. We visited every furniture store in Orlando and either received horrible service or overbearing, pushy sales associates. Manny was attentive but not pushy, informative without coming across as a used car salesman. He quickly picked up on our needs and wants and focused his efforts on showing us the right mix of product. We hadn't committed to the purchase on our first visit and Manny stayed in contact via text, providing us with his schedule for continued service.Even offering to come in on his day off if it was more convenient for us. Manny even maintained communication after the sale when we had additional questions. Over all, a great experience. I highly recommend checking out this location and definitely ask for Manny.
We came in to buy a mattress and Lacey was amazing! She really helped us understand the different mattress and gave us pillows to try them out. I would definitely come back.
Faiza did an awesome job helping us find the perfect guest bedroom set. She went above and beyond to try and find the best deal the would suit our budget. This is the 2nd time we've purchased furniture from this location and will continue.
(Translated by Google) Natalie was very excellent and very nice (Original) Natalie fue muy excelente y muy linda
I had a very good buying expierience with Ping the salesperson. She took her time and was very patience with us
We had a great experience during the brief time we were in the store. We were in search of a new entertainment center and Michael Gonzalez was very helpful. Prices were fair as well.
Today I walked into this Ashley furniture looking for a bedroom set for my teenage daughter. I was greeted by David who stayed with me the whole time and was patient even when I went back and forth he listened and truly cared about the decision I was making. He knew I wanted good quality and he understood the assignment. I appreciate his honesty and I wish more people were as real and honest as he is. A man who understands the importance of family, a home and supports all military and first responders as well. If anyone is looking for furniture go visit my buddy David at Ashley furniture in Waterford lakes. David has been with this company for more than 10 years. Do yourself a favor and work with someone who has not only experience but knows how to treat a costumer. We can’t wait till our bedroom set arrives!
Great customer service, prices, and products. Ping was awesome!
Wonderful buying experience with Faiza at Ashley. Great quality furniture, great service!
(Translated by Google) Excellent service, very friendly, especially Renata the person who helped us. (Original) Excelente servicio, muy amables, especialmente Renata la persona que nos ayudó.
Lacey Quinn was great! Fast, efficient, and super friendly!
Our salesman was the best. Thank you for your service Demarius!
Lacey Quinn was super helpful and sweet! Thank you.
Lacey was amazing! As soon as we stepped into the store she greeted us and gave us a detailed explanation of what deals the store had going on. She's very detailed and truly cares about helping you find what you're looking for. I highly recommend working with her!
Johnny was so patient and helpful with my mother and ALL of her repeated purchases -he’s one of the reasons she loves purchasing from Ashley
Lacey was amazing! She walked us through the store, asked us what we were looking for, and really listened to us. We actually left to go look at another store and came back specifically because we wanted to work with her!! Hope she is still still here if and when we need to make another purchase!
Mike Gonzalez at the Waterford Lakes store did an awesome job at helping us find what we needed for our living room. He went as far as helping us buy exactly what we needed on the Ashley online store, even if he would not receive a commission. We appreciate his service. If you're at this store, ask for him. Excellent service. Thanks.
I had an absolutely amazing time browsing at Ashley’s furniture! I accompanied a friend looking to furnish her new apartment and Rula was our wonderful saleswoman at the Waterford Lakes store in Orlando😁She was so understanding, a great listener, and overall very kind. She made the experience so fun!
Faiza was very helpful and attentive during my shopping experience! Very pleased with the items we selected and the service she provided.
(Translated by Google) We are really satisfied with the attention provided by Mr. Jay Martínez, my family and I have bought at Ashley even from other cities, but on this occasion it was a pleasant, respectful experience, without waiting, all our questions were kindly answered, we bought everything What we needed at a good price, thanks to the best advice we received from Jay, our furniture, dining room, chairs and the mattress in our room were an excellent purchase. Ask for Jay, I know you can find what you need, you won't regret it. Thank you! 829 N Alafaya Trail, Waterford Lakes Pkwy, Orlando, FL 32828. (Original) Estamos realmente satisfechos con la atención brindada por el Sr. Jay Martínez, mi familia y yo hemos comprado en Ashley incluso de otras ciudades, pero en esta oportunidad fue una experiencia agradable, respetuosa, sin espera, todas nuestras preguntas fueron amablemente contestadas, compramos todo lo que necesitábamos a un buen precio, gracias a la mejor asesoría que recibimos de Jay, nuestros muebles, comedor, sillas y el colchón de nuestra habitación, fueron una excelente compra. Pregunten por Jay se que podrán encontrar lo que necesiten, no se arrepentirán. Gracias! 829 N Alafaya Trail, Waterford Lakes Pkwy, Orlando, FL 32828.
great salesman, very attentive, for your needs, answered all questions with patients, will recommend to anyone
Natalie was very helpful and gave us space to explore the showroom and find what we were looking for. Great customer service! Would come back again. Thank you!
I talked to an associate, Lacey Quinn, and was treated better than I have ever been in any of the usual furniture stores. I was not keen on Ashley, and planned to just look, but I have never been happier with my purchases from Ashley’s. Lacey Quinn is an excellent saleswoman!!
Jay was very attentive and patient throughout our purchase experience. We were at another Ashley and remembered his service so we drove to his store. Highly recommend.
Mike helped us out with a couch and loveseat set! Go see this guy he's the best!!! 10/10
Jay Martinez was awesome. He helped us out and gave us all the details we needed to make our first couch purchase at Ashley's for our new house! Thank you!
Very friendly and patient
Lacey Quinn did a great job helping my mother and I select new furniture!
Lacey Quinn was awesome and very helpful !!!! She spent a lot of time with us and helped us pick out great stuff.
We had a great experience! Manny Castro was amazing. He was delightful and extremely knowledgable on all the furniture items.
Great experience buying a mattress!! Renata is the BEST!!!!
Had a wonderful experience shopping for dining room table and bed set with Jay Martinez. He was very responsive to our needs and let us shop comfortably around the store. He even came in earlier than scheduled to help us buy the furniture and get a great deal. We will definitely come back to Ashley and ask for Jay the next time we want to make a purchase!
Faiza was a great in helping me finish furnishing my bedroom!
Excellent experience from the moment I walked it. Renata was extremely welcoming, professional and knowledgeable.
Rula Belani2 was our sales associate today, at the Orlando Florida Waterford Store location. She went out of her way to make sure we felt at ease and showed us every possible furniture piece that fit within our desired color ,fabric and style. Rula was professional and friendly. She knew the products well and helped us visualize how they would look in our new home. Thank You Rula 😊
Faiza was very welcoming and helpful throughout the whole process. Very informative and even helped me with a deal! I highly recommend going to her for your next purchase! :)
We worked with Faiza and she was able to help us see many options when it came to choosing our new dining table and a Tempurpedic bed. We did not feel rushed; she was very thorough and the goal was to have happy customers and the best deals secured. This location is very big and there are many items on the floor to check out! Drop in for sure!
Omg!! I just made an amazing purchase at Ashley! Ping my sales agent was friendly assertive to my needs and very patient! ❤️❤️ thank you Ping!
Really great experience shopping here! Lacey Quinn was really helpful and made the process super easy and stress free. All of my concerns and questions were addressed.
Faiza helped me finally select the perfect dining room table in just one short visit. I’ve been looking for 18 months. Will be back to get chairs and rug when I can decide 😎
Faiza was wonderful to work with. She was very patient with us and has a good sense of humor.
Needed some accent chairs for a project, Faiza was able to help me out quickly and efficiently to get it in time for the job
Faiza was excellent even after we came back after thinking it over.
Faiza is wonderful great service and she explained everything with great detail. Will definitely come back and do business with her again
Upon arriving the store i was greeted by a young lady who assisted me in finding the sofa sectional i was looking for. While they didn't have one in the store, she ordered one from their warehouse and to be delivered to my home in 3 days. Very helpful young lady,
My experience in this store was amazing, from entrance by getting greet by Jay Martinez, thru all the buying process was a great experience! His knowledge about products and help, let me decide on what I wanted and needed! If anyone wants a great customer service and experience I will recommend him!
Great customer service from Faiza...
Natalie was tremendously helpful and helped us with care and attention. Thank you for being kind and sweet to us Natalie!
Faiza was wonderful to work with.
Faiza was very detail oriented and made things clear.
I love the store and the home furniture here. I have shopped around and bought the items for almost the entire part of my house. The staff has been very cooperative especially Lacey, Advisor. She has been a delight to talk to and has helped me decide what I need the best. Love the experience!!
Faiza was great to work with.
Amazing experience working with Faiza getting the perfect sofa sectional for our living room space.
The saleswoman was so helpful and knew exactly what I was looking for She was very patient with me.
Lacey is an awesome trusted advisor and really knows her stuff! Do yourself a favor and ask for her when you’re looking for furniture, she’ll definitely steer you in the right direction!
Faiza was excellent, she was very detailed and very helpful, me and my wife are very thankful.
Natalie was amazing she helped us find exactly what we were looking for . Will definitely be back to see her for our next purchase .
Manny was very helpful picking out a mattress for us. He showed us the benefits of the different kinds and didn’t try to upsell. He let us decide what was best for my husband and me.
I have changed my previous review from 1* to 5*. I had a horrible time previously trying to get a mattress replaced but they reached out to me today and told me that they would replace the boxspring and I will get it on Tuesday. I am very satisfied with this outcome. I’ve always enjoy doing business with Ashley and plan on it in the future, especially with how they have handled the situation.
Faiza did an amazing job of showing me all of the options in order for me to pick my perfect mattress! Thank you!
Let me start by saying I would give zero stars if it were possible. I have had the worst customer services experiences of my life in Ashely stores and I will never again spend another dime with this company. The sales tactics are ridiculously shady and the associates go back and forth between thinly veiled misdirection and blatant, outright lies. Do NOT ever apply for the Synchrony card through Ashley because you’ll be told later that you have to individually finance each and every item in the store that you would like to buy, while putting your previously purchased items on the back burner to accrue interest even though it was initially marketed as a credit card. You can ignore the fact that your account says you have “available credit”, because you won’t be allowed to use it. You’ll be told by an associate when you get the initial approval that you can use your credit as it becomes available, while they hide the fact that you are required to individually finance everything or face paying incredibly high down payments at well more than fifty percent. If you’re lucky, a sales associate will attempt to ask for an unbelievably high credit line increase on your behalf as a ploy to sell you additional items you don’t need, which will make a hard pull to your credit score that you didn’t ask for. Perhaps instead you’ll come in contact with a sales associate who is well aware that you are attempting to use this “available credit” and let you get through the entire purchase process before informing you that this is an impossibility. Maybe you’ll decide to call customer service (like I did when your living room furniture arrived damaged), assuming that they will help or care. Don’t bother. You’ll just be pushed through a never-ending loop of people claiming they will call you back and never taking the time to respond. This company does not give a furry rat’s behind about keeping your business because they know that once you’ve signed the paperwork, there’s nothing you can do. If you’re like me, then all of this will happen to you and then some. Do yourself a favor and spend your money anywhere else. I’ve had better experiences at the kiosks inside IKEA than Ashley stores. Also a little side note for those reading this: Amazon has all the same items for less money, free shipping and returns, and wonderful customer service. Just a thought.
I had a great experience buying my dining table at Ashley’s Store in Alafaya Trl, the service was great! Emilie was so helpful, she patiently walked me through the whole process and answered all of my many questions. Her knowledge and reassurance made this process so easy. Natalie was also very helpful. I will definitely buy from this store again and will recommend them to my friends and family.
Faiza helped us find our dream couch!!! We looked at around 10 couches and she was so helpful and informative. Thank you Faiza!!!
Went to purchase new furniture today. Lacey Quinn was very helpful and sweet. She was very patient with us and didn't follow us around store and pressure us to purchase anything. The you Lacey
Lacey Quinn greeted us and continued through as our salesperson. She was very friendly, welcoming, not pushy and a pleasure to work with.
Natalie was fantastic
The manager Christian and his team were very knowledgeable,pleasant and wondeful. The store was clean and organized.
Always an amazing experience at the Waterford location! Christian really helped my family out, and the team was really knowledgeable and helpful. This is my favorite Ashley Furniture location, the building is very clean and beautiful.
Ping was an amazing help with assisting my family find a couch and dresser. She was knowledgeable on different colors, configurations and key features on all products we considered. Thank you to her!
Was shopping for new furniture for our first home here, Lacey Quinn was super helpful with helping us make our purchases as quick and easy as possible!
Lacey did an amazing job, patiently walked through options and was extremely helpful. Great attitude and amazing personality! Thanks Lacey!!!
Manny’s courteous, knowledgeable & Professional manner was Outstanding!
Very helpful and accommodating
I had a great shopping and buying experience with Lacey Quinn! Thanks for all of your help and information you showed me in purchasing my mom a mattress! I bought in Orlando, FL 32828
Lacey was awesome and very helpful
Great service by Michael Gonzalez . Helped me find just what i wanted. Would definitely use him again.
Me and my wife came in to Ashley’s to see if we could find a living room set and we were pleased that Lacey Quinn was able to help us find the perfect couch! Thank you so much! We can’t wait till it gets delivered! Update 6/3/24 got a call from Ashley warehouse that half of my sofa is back ordered. This is a day before delivery smh was expecting to have my furniture delivered tomorrow but now it’s pushed to the following week hopefully I guess since I didn’t get advance notice this time, but I am disappointed in Ashley furniture for not knowing what was in stock and what wasn’t
Ping was a great help with picking out the sectional and the bed frames. She was helpful with organizing the payments and even finances
Faiza was great help finding us a couch will definitely be coming back to her for furniture in the future
Lacey spent time to find out all I needed to be fitted for the perfect pillow!! She is very friendly and knowledgeable!! Great job!!
Great experience! Faiza was so helpful at determining what pieces were within my budget and complemented each other nicely. Easy ordering process.
Natalie was great! Very helpful.
Lacey was amazing! She helped me and my hubby get inspired by giving us ideas to furnish our new home. And she also helped us find the perfect pillows for us to sleep better at night with. 😁
Faiza perfect sales person, very knowledgeable. She knew exactly what I wanted. I will recommend to everyone i know. Thank you so much
We had a great experience Jay welcome is in the front door and he help us with all questions. He was patient and informative with all the questions we had. We bought several items from Ashley over the years, by far this was the best customer experience we had. Thank you Jay.
I do not recommend buy at this store I brought at sectional sofa, it was so expensive at that time, they told me that I should buy a guarantee for 5 years, I just bought it for $500 now, one part of my sectional is peeling off, I called for the guarantee and the guarantee company told me that they can't do anything because the material is bad, I just come back to the store explain the situation they said that he would help me and as minimum I'll recive my guarantee money back, I just waited for, after a month I just received $200 in a credit card refund, very disappointed
Jay Martinez was amazing, he helped us on what we was looking for, and explained the process of. Payment and delivery, thank you Jay
Service was great!! Mr.David Duba was a great help. I highly recommend him! Very professional and knowledgeable of his furniture.
Faiza was a pleasure to deal with, not pushy or uncomfortable to talk to at all, she is actually willing to listen to what you need and respects your budget/desires.
Faiza was amazing she helped us without being pushy and was able to find us the perfect sectional for our budget
I bought a dinning room and a bed frame set in Ashley Furniture in Melbourne, Florida. Both came damaged, we called customer service which was overseas and he did not fixed anything. I called directly the store and send the pictures. They said the technician will do a review and contact us. 10 days after we are still waiting for it. Do not buy there. It is not worth it.
Lacey was very nice. We’re very happy with the service and the couch we ordered.
Faiza was a real help
Natalie was fast, efficient, no pressure, and took good care of us!
Mike was great!
Natalie was very patient and awesome I will definitely be asking for next time I come in
We always go to Ashley at Alafaya for furniture, and consistently have a wondeful experience. Their sales rep Manny is literally one of the best in the business. That's not even an exaggeration, we go there and ask for him by name every time. He is extremely knowledgable and makes you feel like family.
Employees at this location are friendly and on the job as soon as you walk in. I want to give such a good credit to Ping Jiang who stayed on top of my inquiry and worked with me to price match.
Natalie is the one to go to, she made sure I got the cheapest deal! She is the goat for sure.
My husband and I went to look at furniture for our home because we love Ashley! Manny Castro really went above and beyond to help us pick our beautiful furniture and mattress, and help with all the questions we had. We are so thankful Manny!! Thank you for making us feel like we’ve been friends for a long time. When you go to Ashley, ask for Manny, he really is the sleep expert!
Lacey was wonderfully attentive, and made sure my fiance and I left ordering something we loved. Hope she's being recognized, she was so funny!
Rula was top notch!! So patient with us and always had a smile on her face. If I ever have a furniture need, I would definitely see her again! Thank you.
Faiza was so helpful. She walked us through every step. We couldn’t have asked for a better sales person.
Wonderful customer service. I came looking for a dining set and bar stools. David helped us and he was professional and friendly. He gave us the freedom to look around the showroom, but also gave us guidance and tips. We loved our experience and love the dining set and stools that David helped us order.
(Translated by Google) Excellent treatment Renata treated us excellent (Original) Excelente trato Renata nos trató excelente
Faiza was amazing at helping me find the perfect couch for my home I appreciate all her help and patience she was excellent
Faiza was very helpful and knowledgeable. Will definitely shop with her again.
Faiza Everything was good
Faiza was very helpful in assisting us with finding our new bed set and mattress combination. 60-month financing offer was great benefit as well, and the application was easy. We were able to schedule our requested delivery date and looking forward to our new bed set.
Great experience and great customer service. Mike was great throughout and gave us plenty of information and time to make our decision.
My trusted advisor was Natalie Alvarez. Her assistance with the purchase of a loveseat and area rug. Natalie was patient. She allowed me time to shop and with her expertise I was able to make perfect choices for my home. She allowed me to bring in my ottoman, a plank of tile and a sofa cushion from home. Thank you Ashley Hime Store for allowing us this customer service which assured me my selection's were right for my space.
Had a pleasant experience shopping for a bed. Cannot recommend Johnny Rodriguez enough with his experience and knowledge of the inventory! Will shop here again.
Good experience with Faiza
Lacey Quinn, great service had good time in the store and we will be back. Thank you
Manny assisted, Knowledgeable, completed purchase
Very pleasant experience. Knowledgeable, friendly.
We have visited several stores to look at furniture. Though we really enjoyed feeling out multiple items and trying things, the store sales rep was very chatty. She was definitely over selling things and didn't give us the to browse and discuss things amongst ourselves.
Mike helped my wife and I out find a sofa that would fit our needs. Very pleased.
Great service Fiza
My husband and I came to Ashleys for the first time and we were instantly greeted by Lacey and she was so friendly and very knowledgeable! She helped us from start to finish and we are very happen with her customer service and the company!
Faiza was very helpful and attentive. She explained everything clearly and answered all my questions.
Great Store 10/10…. Faiza is the best
Faiza was great and very patient with me to make sure I found the right furniture for me !
My husband and I bought our dream couch here a year ago and always knew we would come back for the matching ottoman. Mike was awesome, he helped us out today with finding that ottoman and helped make the process seamless!
Mike was awesome. Very friendly and helpful. Would recommend coming by to buy from him
I went into Ashley’s today and was immediately greeted by Ping with a friendly smile. She helped us right away and took me directly to the bedroom set I was looking for. She was very friendly and knowledgeable. Ping helped me make my purchase and made the entire process simple and fast! Thank you so much for all of your help today Ping! In the future I will be returning to Ashley’s!
Ping was exceptional in making us feel welcome and helpful with our needs from the moment we walked in. In addition, she contacted us to follow up and inquired if we needed anything she was readily available to help.
Wanted to purchase sofas online but the app continued to give me issues when trying to checkout. Ended up purchasing over the phone instead however, now the sofas arrived with many manufacturing defects and I can’t receive a refund bc I didn’t purchase online. Very very dissatisfied .
Mike G was a great sale rep. Got me exactly what I wanted. Made everything very easy
Great job by Mike!!
I had a great experience at this store! I was assisted by Faiza! She walked us through the store, showed us various items of our interest! I highly recommend this store!
Kevin Schneider was so helpful! He walked us through the entire process and made amazing recommendations. We will definitely be coming back!
I came 2 weeks ago and David walked me thru everything. Once I closed on the house, Lacey was so kind and helpful! Thank you to your team!
Jay Martinez was absolutely amazing helping us find everything we wanted for our new home. Also offered us a great deal! Im very happy with my experience.
(Translated by Google) In this store I bought a sectional sofa that cost me dearly assuming that they were of very excellent quality. The manager of the store recommended that I buy them with a guarantee that cost me $500 dollars and after 1 year the sofas began to crack and a year later they fall to pieces. I called the supposed insurance company and they did not answer me and I went to the store and Ms. JOANA helped me and told me that the insured is normal that they do not respond and that she would demand that they return my money I waited for about 3 months calling and waiting all their lies and until today the insurance company, in order not to take responsibility, only returned me a minimum amount of money regarding the missing time. MY RECOMMENDATION IS THAT YOU DO NOT BUY FURNITURE HERE, THEY ARE VERY BAD AND MUCH WORSE THE WARRANTIES AND THEIR STAFF LIE TO YOU 🤮 (Original) En esta tienda compre un seccional sofas que me costaron caros suponiendo que eran de muy exelente calidad, el Manager de la tiene me recomendo comprales garantia que me costo $500 dolares y al pasar 1 año los sofas se comesaron a rugarse y un año mas tarde a caerse en pedasos. Llame la supuesta aseguradora y no me respondieron y fui a las tienda y me atendio La Sra. JOANA y me dijo que la asegurado es normal que no respondan y que ella les exigiria que me devobiera mi dinero espere como por 3 meses llamando y esperando todas sus mentiras y asta el dia de hoy la aseguradora para no aserse responsable solo me devolvio una minima cantidad de dinero con respecto al tiempo faltante. MI RECOMENDACION ES QUE NO COMPREN MUEBLES AQUI QUE SON MUY MALOS Y MUCHO PEOR LAS GARANTIAS Y SU PERSONAL TE MIENTEN 🤮
Kevin was really nice and helped find our dream couch!
Great service from Renata! Allowing us to purchase and preplan for our future home ideas
Cheap quality you get what you pay for. Don’t bother getting insurance they only cover stains 😂 ridiculous they are liarrrrs.
Renata was very good. She take care of us. Love it
Great Customer Service
Lacey was helpful with great ideas and planning a vision. She asked if I had photos or samples to show her and immediately put together a room I loved. She made this whole process easy.
Michael & Natalie stayed overtime to help me get a new bed. I really appreciate the time they spent to make sure I got what I wanted.
Faiza! Was amazing and more than helpful. Terrific experience and customer service.
Mike is very helpful and took so much time helping us with purchasing exactly what we wanted. He is so knowledgeable and a pleasure to work with. The manager, Christian is also very helpful and available. Great experience!
Faiza, had a lot of patience with my wife and I. She took her time with us as we were traversing through the aisles before we decided on the living room set that we wanted
Today I came to Ashley's store to complain about the terrible delivery service. After having made the purchase, I immediately requested the delivery date for Saturday 04/13 and received an email where I had to confirm the date. After spending the whole week, the day before the delivery I receive an email saying that a new schedule must be made without explaining why or what the reasons were, not even an apology, it does not seem transparent to me when there was already a date for the delivery. delivery, gentlemen, for your knowledge, time is valuable for everyone, just as your time is worth, mine is worth too. The inconvenience caused is not free and should be compensated to the customer.
(Translated by Google) Lacey Quinn is EXCELLENT!! Their attention and good energy helping us made the entire process very fast and successful! (Original) Lacey Quinn es EXCELENTE!! Su atención y sus buenas energías ayudándonos hicieron todo el proceso muy rápido y exitoso!
Loved the customer service
Faiza is knowledgeable about all the products. She is very patient to help us pick the furniture we need. We are really appreciated with her efforts and excellent service.
Mike aar Ashley helped assist getting our bedroom set. Did a great job, knowledgeable, pleasure to work and highly recommend.
We arrived at the Waterford Lakes store and were greeted by Kevin Schmieder at the entrance. He asked what we were shopping for which was a sectional sofa. Kevin listened attentively, asked the right questions and in short order showed us the couch we eventually purchased. However, he was very thorough and insisted we see the other choices that were on offer. We would definitely recommend that store and particularly Kevin Schmieder to other shoppers.
Mike was very nice and professional. He helped me with my purchased. However, the internet/wifi was not working
Jay was very helpful!
Ashley in Waterford is an excellent place to shop. We shopped around all of the big brands and Ashley by far had the best selection. Renata was our specialist and was very knowledgeable and friendly.
Faiza was amazing and really help me pick my perfect dresser
Faiza was great to work with.
I had a few issues with the sales, but in the end Ashley furniture came through.The delivery technicians were amazing and the girls in the office helped me so much. They went above and beyond to fix things and quickly! Thank you! Christie R
Faiza was fantastic!
Excellent customer service! Lacey was very professional knowledgeable and helpful. I would definitely recommend.
Thanks Lacey!!! She helped us to chose the best option! So kind and generous:)
Tula was fantastic
We came in with expectations or BROWSE for a new sectional and were greeted by Mike G. He was very informative and helpful. He made us feel comfortable. So much, that we were able to PURCHASE a new sectional thanks to him!! Mike, do your thing!! We appreciate you so much!!
Amazing service
Great service by Freyza ☺️
David our Sales Rep was fantastic to work with. We are excited to receive our nee Ashley mattress!
Mike was great and helped me with all the items I needed. Very happy!
I do appreciate the time that Renata took with us. She is very sweet and kind. Because of her; "I do recommend Ashley to purchase your furniture". God bless Renata. We will be back.
Jay gave us great customer service, very knowledgeable and very real giving us honest opinions and made us feel comfortable making the choices for our new house trying out the different sofas until we picked the perfect one, he took the time to have us try out different mattresses and it made us feel excited for our next big purchase, it was truly nice to go into the store and not feel pressured to buy, instead we felt comfortable and excited, we will definitely be back.
Great shopping experience
Kevin was extremely helpful and patient. Very knowledgeable of all pieces we inquired about. Has been working at this specific location for over 20 years and is welcoming and kind!
Lacey was AMAZING. Honestly one of the kindest people I’ve met. Last time I came in I had sort of a bad experience where I felt pressured, but she totally changed my opinion on this store. We went in looking for a chair and she showed us items that we didn’t even know we wanted. I cannot express how kind and knowledgeable she was. Lacey stated that she was newer to this store but you could not tell. She was relatable and very approachable. You could tell she was there to help people, not to squeeze them out of their money. If I ever need anything, I will definitely be looking out for her. I highly recommend her for your future purchases. She is definitely an asset to this company and wish her the best.
We had a great shopping experience here. We were looking for a sleeper sofa and Lacey was very knowledgeable and super helpful. She helped us find the perfect sleeper sofa. We’ll be back!
Dave was an excellent sales associate. Took the time you find me the exact sofa I was looking for. Did not rush me. Greatly appreciated. Right sofa, right price! Thx Dave and Ashley!
Manny was an absolute pleasure to work with. He is a Tempur-Pedic sleep expert and I was beyond impressed with the selection of mattresses.
I had a great experience. Ask for for Johnny, he's very nice, knowledgeable and listened to exactly what I needed.
Natalie was very helpful!
Great Service. World class. Thank you David!
Excellent suggestions and assistance! Thank you, Faiza!
I had a fantastic experience and Lacey was a huge help on the floor.
Mike was very helpful, wasn't pushy, showed us around the store and found stuff for us while we browsed other sections ourselves and overall friendly 👍
Ping and Emilie were very friendly and helpful! I shopped at a few stores before visiting Ashley’s and ping was the best sales rep, respectful, polite and attentive!
Manny was super helpful and provided us with excellent care!
Johnny Rodriguez was super helpful and informative. Gave great recommendations, highly recommend
excellent service from natalie. i loved it.
Faiza was great honest, gave out all the options and helped point me to the right couch
Kevin was so patient with us while I shopped around for the perfect couch for our new rental! I was back and forth with different options and he was very helpful and informative, which made it a lot easier for a picky person like me to decide! Thank you Kevin!
Jay Was awesome , really great experience , excellent service, Thank you .
Purchased a couch and a lamp today. Kevin, the salesman, was fantastic. He addressed all of my needs and concerns and was very helpful in my shopping experience. I would highly recommend ASHLEY and Kevin to future furniture shoppers.
We had a lovely experience at the store. Faiza led us professionally throughout the store. She was attentive, patient, and very pleasant.
Ask for Kevin! Very professional and helpful.
I want to give a very big shoutout to Faiza who was very helpful assisting us on furnishing our first home. Very welcoming and answered all questions and concerns that we had. Thank you Faiza We will be recommending you to family and friends that are local!
Everything great as usual, best place for buying furniture
Our salesperson Johnny Rodriguez (Waterford Lakes store) was very pleasant, professional and very helpful. I really appreciated that he first let us see their furniture on our own, was not on our backs being pushy to sell at all. Very enjoyable experience.
Faiza and Jay helped us find the perfect bedroom set and Mattress and we're quite patient as we left and came back to the store probably 3 or 4 times while we deliberated over the course of 4-5 days. They played out every financing option and permutation based on different specials and sales and made it easy for us to see all of the Financials prior to making a decision. We didn't feel pressured into making a decision and always felt welcomed to shop around prior to finalizing.
Kevin is a great salesmen. He was very attentive in helping us find the exact table & chairs we were looking for.
Faiza was very attentive and took care of me efficiently and with no problem.
Johnny was very helpful through the whole process!
Prices were nice with a large selection varying from everything definitely recommend; I had Faiza she was very pleasant.
Johnny Rodriguez is a great sales person and help me
Such a great experience. My sales associate, Manny, was so helpful and knowledgeable! He did a phenomenal job as a salesperson and heard my requests and showed the best options. I loved the professionalism and energy and would highly recommend this Ashley Furniture. Ask for Manny!!!!!
Ashley furniture was my 4th stop but it should have been my 1st stop. Manny, the sale associate who helped me, helped me narrow down my options for my dream mattress. He was extremely knowledgeable and had an answer to every single one of my questions. And trust me I ask alot of questions. He was patient and kind. I never felt rushed. If you go to Ashley definitely ask for Manny. Im telling you, you wont regret it. He heard all of my needs and wants and by this experience alone I will continue to recommend this ashley furniture.
We went in today for a Mattress and Manny greeted me and my boyfriend at the door hes a great sales person and also a Mattress expert (Loving my Tempur-Pedic).
Austin did an amazing job; he was knowledgeable helpful in helping our family bring an entire home together! He did a phenomenal job.
Manny is amazing! He definitely goes out of his way to assist you with your needed. I would highly recommend!
Ping Jiang was a great help. Very nice and professional
Upon walking in we were greeted by Manny. He asked a few quick questions - assist us with our general question and then ultimately gave us a chance to tour to show room without having to worry about a salesperson constantly down our back. Manny was courteous, knowledgeable, and likable. We had a few questions about leather sectionals and ultimately got a sectional and ottoman for our living room. With delivery scheduled within the week - we are very satisfied with our purchase thus far. Will update review further once product received
Fiaza was very helpful and thoughtful.
Mike was wonderful. Gave us attention but with out pushing so let make us comfortable to do our choice and decision. Thank you
Faiza was a great help, and made the process really fast and easy!
Very good costumer services
Appreciate the attention of Jay Martinez
We had a great experience here. We have moved into our first apartment and they were fundamental in furnishing our home. When you come, definitely ask for Johnny!
Very nice sale person, good attention
Ashley Furniture always has great quality furniture at great prices. Ping Jiang offered great advice on picking out our new bedroom set. Working with Ping was a pleasure.
Jay was my salesman. You guys have a great salesperson and awesome guy. Would refer h to my family and friends.
Jose was great helpful and easy to work with!
Renata did a great help by patiently showing us all the products available and we are happy that we are satisfied with our purchase. Great place to explore furniture and staff is really cool
We had an amazing experience buying our new couch at Ashley thanks to Jay! He helped us with all of our questions, took the time to explaining everything about the product and the process. We are extremely pleased and thankful for Jay and his help! We’ll definitely recommend this store to everyone!
excellent customer service.
Thank you Jay!! your service was very great and informative !
The experience with Johnny was great. He helped me a lot, he was very paciente and guid me through the whole sale. Thank you.
Rula was great and very patient with my family.
Manny was great! Very attentive!! Answered all my questions!! Very up front on prices no surprizes!! Hey was very knowledgeable about the products I purchased. Would definitely recommend him!! Will purchase from him again in the future!!
(Translated by Google) Manny treated me with very good service and helped me with all my questions 👍🏻 (Original) Me atendió Manny con muy buen servicio y me ayudó con todas mis preguntas 👍🏻
So happy we stopped by to look for living room furniture. My mother found all the pieces she needed and more at a great price. Kevin S was fantastic and very knowledgeable! He helped with matching up all items and set up the purchase in a timely manner. Thank you Kevin!
Faiza was excellent at helping me choose the perfect furniture for my new home. I highly recommend.
Ping at Ashley furniture made our shopping trip a pleasant experience. She was very helpful in answering all my questions and helping me find just the right pieces. Stop in and ask for Ping!!
The associate Nicholas was very helpful and knowledgeable in getting my a new dining set. Amazing in and out experience. Can’t wait to get my table delivered!
Faiza was very helpful and knowledgeable!
Renata has been an amazing help to us while looking for our bedding choice she gave us time to look around and gave us time to talk about our decision with no problem. Renata has been a very respectful kind person.
(Translated by Google) Renata was great and very clear about recommendations and prices for what I was looking for, I always come here when I need something for my home! Thank you Renata!! (Original) Renata fue genial y muy clara en cuanto a recomendaciones y precios para lo que yo estaba buscando, siempre vengo aquí cuando necesito algo para mi hogar! Gracias Renata !!
I had a really good experience shopping at Ashley’s. With the help of Fazia I was able to get just what I was looking for. She was extremely helpful and very good to work with. I will be back when I need other things.
Great costumer service from Faiza, help me a lot, 100% recommended
Nice overall. Experience from Emilie and Natalie were awesome.
Fairs has been very helpful and worked with us to find what we are looking for
Rula was extremely helpful and went the extra mile through our transaction.
David is AWESOMEEEE. HE HELPED MORE THAN EXPENTED. Went in for a couch and left w a dinning table as well because he was so atentive. Thanks David
Ping was very patient, understanding and extremely helpful.
Great service by Jay Martinez and Natalie!!
Faiza was very knowledgeable about mattresses and helped us greatly with our purchase. Thank you!
David was the best, very helpful and knowledgeable!
Walked in to potentially replace our couch. Ping was extremely helpful and knowledgeable. Not your typical sales man/lady that’s very pushy. She allowed us to make decisions when we were ready and had great suggestions. She’s the go to person for us. We end up purchasing 3 items we loved. Ask for PING at the Ashley’s Waterfordlake location.
We had an amazing customer service experience with Rula. She was very attentive, knowledgeable, and patient. We purchased a bed today but will definitely coming back to see Rula for our future decor needs.
Ask for Johnny Rodriguez if you want good service. Very knowledgeable and won’t over sell you.
Ask for Johnny for amazing service
JAY was absolutely amazing. I came into the store right before closing the night prior and he was very helpful. Came back today, decided on another piece but made a purchase. Jay is very friendly and knowledgeable. Professional and made me feel at ease. Highly recommend!!
Good 100% jay martinez
Faiza gave us an awesome shopping experience! Highly recommended!
Nicolas was extremely helpful and patient with me while I looked at new furniture. Made the purchase process easy, and explained everything I asked about and more.
Quick and easy, not super pushy, prices seem reasonable for what I’d expect these days.
Rula was so incredibly warm and welcoming, but certainly beyond that, she was so knowledgeable and honest in her feedback. I found the perfect kind bed and mattress and felt so confident in my decision because of her expertise and guidance. 10/10 would recommend working with Rula!
(Translated by Google) Excellent service from Miss Renata, affordable prices and multiple varieties for your home, satisfied (Original) Exelente servicio de la señorita Renata, precios accesibles y múltiples variedades para su hogar, satisfecho
I need to share just how fabulous David Duba was in helping me choose a bedroom suit for my elderly mother!! He pulled up each piece on line, showed me the dimensions and went over the quality of the furniture set!!! A picture is worth a thousand words!!! And on top of that I’d like to send David Duba at the Waterford Ashley store a thousand thank yous! You were a blessing the way you took care of us!!! God Bless you!!!
Fiaza was extremely helpful and extremely knowledgeable in helping us with the purchase of our bedroom furniture. It was a pleasure working with her.
Nicholas is very helpful and direct to the point
Great experience. Faiza was very helpful, finding the correct fit for my needs. She was patient and worked out the details of how my furniture would fit in my home
Ping was very helpful with getting my mom and I a new bed. Definitely recommend asking for her for your furniture needs.
A great experience. Ping was very knowledgeable on everything that we asked and was so nice! I Would definitely recommend coming here
We came back again, but this time we were looking for a new living room furniture. Rula was exceptional, she goes above and beyond and makes sure every question is addressed. She knew exactly what we had in mind and gave us great recommendations that impressed us. Can’t recommend Rula enough!
Faiza was awesome and helped with all of our needs! Will definitely recommend her!
Kevin was very knowledgeable, polite, courteous and personable. It was a very good experience. The store (Alafaya Trail, Orlando) was clean and inviting. I would recommend this store and Kevin to everyone.
Manny was excellent. He answered all the questions I had, was very knowledgeable, and helpful. I highly recommend Ashley's Furniture and Manny.
We just bought two pieces from the Ashley Furniture store at Waterford in Orlando, Florida! Kevin and Sally helped us with our back and forth decisions regarding sectionals and bed frames! They both answered all our questions with the information needed that made us confident in our purchases. We ended up with the Larce 5-piece sectional and the Dolante bed frame. We are so excited with our purchases and wouldn’t have felt this way without the help of both Kevin and Sally!
Faiza helped us with our sofa selection great customer service.
Great service from Manny! Very attentive and helped us find all our backyard patio furniture with fast delivery & installation!! Will be back soon!!
Rula was great. Helpful, and knowledgeable. We will be back
Ping was very friendly annd helpful and let us browse and find what we wanted and made sure all of our wuedtobs were answered.
Rula, was very helpful and made the purchase very simple.
Faiza was very friendly and helpful. The process was quick and easy.
Kevin at Ashley Furniture was very knowledgeable and patient with my questions and concerns. Kevin is very easy to work with.
Great service and the furniture it’s very good quality. The Sales representative, Renata was the awesome!!’
Ping did a great job helping us in choosing a dining set. Easy process all the way.
Friendly staff and great selection of furniture. Definitely worth considering if you are shopping for furniture.
Jhonny was an amazing employee that helped us find the best solutions for our budget I recommend if you visit this store ask for him and he will help you find you perfect solutions for the perfect price
Faiza was great! Helped us put together pieces from the description of our home. We couldn't picture it but her suggestions helped tremendously. Very sweet as well! Thank you Faiza! Ashley's take care of her! You have a great employee on your hands.
when you shop at Ashley store please look for sale person name JAY MARTINEZ was great experience and super friendly .thank you so much JAY
My family and I have purchased a few different pieces from this specific location and have always had a pleasant experience. Our sales representative Sally, is a true professional that knows how to take care of her customers. She definitely is worth asking for! I would also like to thank Yohanna, on the management team for assisting me when I went in to ask a silly question that could have been found on the original contract. The people at this location know how to allow for a smooth buying experience from start to finish. Every delivery we have scheduled has gone just as smooth as the store experience, so thank you for everything!
I bought a cabinet from here. When assembling it, I realized that a few of the parts were defective and would not fit together. When I contacted customer service they only offered either a 10% discount or they said I could possibly get a bigger refund but only if I could prove that I donated the broken furniture to Goodwill.
We needed to change out our sofa. We went to Ashley in Waterford Lakes. Nicholas was our sale representative. He was such an amazing help. Very knowledgeable too. We went in and wasn’t sure we wanted to pick the sofa. He sold us! We are happy with our purchase! 🙏
Nicolas helped us view a few options until we decided on the right one for us! Very helpfull!!
Christian, the salesperson who helped me was very nice and VERY knowledgeable. He helped me get a mattress and everything that came with it.
Excellent service. The seller Ping was very attentive and kind.
Ping was very welcoming and helpful in the process of buying our bedroom set.
Sally was a huge help on our sofa and chair purchase today. She was so positive and not pushy, which appreciate! She also showed us the mattresses so I told her we’d come back to see her when we are due to buy a new one. ⭐️ ⭐️⭐️⭐️⭐️
Faiza thank you for helping us !! 100% Recommend
Ping jiang, he’s always extremely helpful and listens to her clients. This is the second time we have bought furniture from her and both experiences have been extremely positive.
Kevin was extremely helpful with finding the perfect sofa and love seat for my husband and I. What an asset he is to your company and such a pleasure to work with. Roy and Rhonda Cunningham (2/11/24)
Nicholas Murcia was very helpful.
Very serviceable, courteous and professional.
We received great service from Rula, very happy with our experience.
Faiza was very helpful during the whole visit. I recommend her to everybody. You will enjoy the experience.
I had to get a whole new bedroom set and bed. Kevin S. was extremely helpful and patient with me. Great experiance at a very stressful time. Thanks!
Went in to get a twin bed and mattress. Worked with Sally Sims and she listened to our needs and showed us exactly what we were looking for. We were in and out so quickly it was painless - amazing experience.
I received outstanding service today at Ashley furniture from Kevin S. Kevin provided a variety of options to choose from for my new bed. Will definitely be back!
Great selection of furniture, we found what we needed right away, we were helped by a courteous consultant Pin
Faisal was very helpful and knowledgeable. Wonderful lady
David was excellent! Highly recommend!
Thanks to Kevin at the Waterford Lakes store. He was very knowledgeable and communicative as we purchased our new living room set.
Kevin is an outstanding salesman. Did everything to make things seamless. Had a pretty rough day yet somehow made it alright even after buying 5k in furniture.
Kevin S. Was our salesman today. He was friendly and very knowledgeable about everything we wanted to know. He worked with us and helped us get the very best deal on our purchase. When we go again, and we will, we will definitely seek him out to help us. He is the epitome of what a great sales person should be. A+A+A+ !!!
Rula Belani was the best sales associate! Very kind and patient which made for an easy and great buying experience !!
My sale guy was the best professional sale man I would come to him again
(Translated by Google) Helpful (Original) Servicial
Great customer service at this location. Johny was the best well satisfied with the service. Thank you so much
I want to thank Ms. Ping for her assistance, kindness & competence. Please, make sure her effort gets recognized.
Excellent service.
Faiza was very helpful with helping me purchase my couch and bed.
First shopping at Ashley and I found right away the dining set that fits my home! Nicholas was on top of helping us out and answering our questions.
Faiza was very patient and helpful.
Jay has been my Rep since 10/22 and he's super professional and gets your orders delivered on time. I got my King bed sets delivered without any issues. Great job! Thank u!
Great experience, Nicolas is the best!!! Will definitely be buying more furniture from him .
***UPDATE*** 6months ago I gave 5stars for the interaction we had at the store. I am now changing that to a one only because we were told our furniture was completely covered by the protection plan. I contacted the protection plan company because the first time we opened the sofa bed something was off. When we went to close it, it was NOT a smooth transitioning from the bed back into the couch. They sent someone out to look at it (3 different in home visits between myself and husband by the way) showed him that bars are not straight (which is not humanly possible to do with bare hands) and that nothing is wrong and the other said he can’t fix it and to file a claim. Which we did and based on the pictures they declined after I showed compare and contrast of each metal frame piece and you can clearly see a bend in one of the bars!!! 6 months later we are trying to use the sofa bed part and the metal hinges and bars have officially broken from the compromised integrity of the bent piece $700-900 wasted of a piece of furniture they won’t fix or replace because it was defective from the start and NOONE believed me!!! We even had to have someone come out the first days we had it after delivery because the fabric on the couch was compromised out of the box! ****Ping is so amazing. She worked with our budget and measurements as they were deciding factors in our decision making on a new sleeper couch.
The customer service was very nice Johnny Rodriguez was the person helping us and he made the process seem so easy and quick everything was very smooth overall, great place to shop at
Johnny Rodriguez was a great help the whole time.He helped me find the furniture I wanted.
Very friendly professional accommodating staff that can satisfy all of your furniture requirements and prices are very competitive.
Excellent support from Rula. Will come back soon to work with her for living room furniture.
Sally was very helpful and wonderful with answering our questions and understanding exactly what we wanted. I’m excited to have the additional pieces to my bedroom set. Thank you Sally! We will be back.
Jay Martinez was so helpful! He helped us find everything we needed and got it delivered in record time.
We came in looking for some furniture, and Sally was able to help us and find a good fit for us both with a mattress and a bedroom set. She was patient and showed us exactly what we wanted for the budget. We had she is an amazing sales person. I would highly recommend her.
Sally helped us without purchase of a bedroom today. She was amazing. I was recommend her a five star.
Sally was super helpful, she was very attentive, courteous & friendly, I was very happy with my purchase
Nicholas was fantastic during our store visit and purchase.
Ping was fantastic!
Nicholas was great, a real people person
(Translated by Google) Super attentive from the beginning and helped a lot in the search I was looking for (Original) Súper atento desde el inicio y le ayudo mucho en la búsqueda que yo estaba buscando
Awesome customer service thanks Nick! Will definitely be coming back.
The Sales Rep Jay Martinez was great! Glad to work with him!
Sally at Waterford lakes is in my opinion helpful, knowledgeable friendly, courteous and most of all professional. 5 stars!!!
Great service from Nicolas! Thank you for all the help
Excellent customer service. He knew exactly what he was talking about when it came to picking out our mattresses and furniture.
Rula and the management team are fantastic! We walked and in and out same day with what we wanted.
Johnny Rodriguez provided an excellent customer service and helped us getting what we needed!
(Translated by Google) Johnny Rodriguez, excellent service! (Original) Johnny Rodriguez, excelente servicio!
Johnny was great
Faiza, was very professional and curtious as well as friendlya
Thank you Renata and Kevin! We were in a hurry and they were really helpful and efficient.
Manny was respectful, knowledgeable, and very helpful, showing me options for my needs.
Purchased twice from Sally in the past 3 years. Always a pleasure to work with her.
Manny was such an amazing salesperson . He went above and beyond to help us find what we wanted and got us great deals!
Faisal was very helpful.
Nicolas, was the sales person who guided me and helped me to purchase my new living room set and out door patio furniture. He was so patient and helpful throughout the whole process. Look for his guidance when you shop at Ashley. Great furniture and quality . Lots of variaty to choose from . Thank you.
Johnny was an awesome person to work with! So patient with my indecisiveness, then I finally found the perfect bed for me!! I will recommend Johnny to friends and family!!!
We visited Ashley’s (waterford lakes location) in search of a mattress. Sally came to the rescue and ensured we left with the best mattress to alleviate my husband’s pack pain. (Not even the mattress we thought we wanted). Thank you so much for your patience! We can’t wait to use our new mattress.
excellent sales service from Renata. We really liked the quality of the furniture and mattresses.
Ping was awesome! Very patient and helpful!
Great service and very helpful. Will be back to get more.
Rula was a great advisor!
Kevin was super helpful and made sure to give us many options to choose from.
Manny. Excellent customer service. Very in tune to what we were looking for. Didn't try to pressure us into a higher sale. Very good eye pairing pieces together. Extremely knowledgeable about the product. I don't normally post reviews but the service was top notch.
Great experience today. Walked in and our sales assoc Rula introduced herself and then gave us our space. Never bugged us until we were ready to buy. It's also a beautiful store.
Great experience. Kevin went out of his way to research pricing and finance options.
Rula was my sales person she helped me to find the best furniture for my home and I will return very soon highly recommended
Kevin was amazing today. Knowledgeable and friendly. Great shopping experience.
Kevin S was incredibly helpful and made this the easiest furniture purchase I’ve had. Highly recommend asking for him when you come in.
We visited the Wayerford Lakes location looking for a mattress and salesrep Sally was very helpful and patient. Thank you so much for making this so easy and stress free!
Excellent service Ping Jiang
(Translated by Google) Excellent service and very attentive Ping. (Original) Excelente servicio y muy atenta Ping.
Thank you so much Renata! What a fantastic and wonderful transaction! Cheryl
Ping, took time to show several different pieces. Excellent consultant. Thanks, Ping
Sally is the best, we tried the mattress and verified it was suitable for us. We are please with what we purchase
Ping showed us the furniture we needed today and was very helpful. She’s knowledgable and polite. Thank you Ping!
Renata is a wonderful saleslady. She made shopping an easy pleasant experience. We love the store. So much lovely furniture!
Bought a beautiful sectional today, great price and great customer service, thank you Ping!
(Translated by Google) Excellent attention. Grateful (Original) Excelente atención. Muy agradecida
Faiza was a great help and helped me pick out furnishings for my whole house. She was patient and ensured everything matched. I would highly recommend working with her.
Kevin was helpful! Good place!!
Rula is great. Ask for her. Good price and comfortable sofa.
Ping was amazing at helping us find exactly what we wanted!
Manny was great! Very helpful in putting together the right pieces for our family room. Thank you Manny!
Sally did an amazing job helping me purchase my new bedroom set that almost perfectly matched the current one I already owned! Was really honest and was absolutely amazing to work with!! Highly recommend!
Faiza was very helpful.
Very friendly and kind, was fast and efficient. 10/10 will go with him again.
Faisal berry helped and kind and passion. Good service
Kevin was very helpful and kind to my son. Helping us pick a new bed and frame for his bedroom. He took the time to show us various options and I didn't feel rushed or pressured. Come see Kevin when visiting.
Went hoping to find nightstands, but the President s sale, coming up, didn't have what it was looking for.
Ping was very resourceful and made our couch purchase easy!
Johnny helped us find the furniture we were looking for and we love it. He was very nice and knowledgeable, and much taller in person!
Sally was so amazing and helpful, not pushy at all, and very informative! We will definitely be back to purchase from her again!
Great service not pushy and let you look around! Good pricing and quality furniture, not my first purchase with Ashley’s.
Kevin was absolutely awesome! Super helpful! I needed to check for a specific item and he went above and beyond to help me find this item and anything similar to it. Thank you so much!
Edit: sale was full of lies. We were told we could not have it delivered when we wanted it due to some “summit” for the company. That’s fine. So we Have it scheduled for new date (two weeks after purchase) and we stated we only could do before noon on that day. We were told that would be fine. Now it’s an issue, they refuse to help, only will deliver when we are not available. But lied to get the sale I guess. Stay far away from them. Charge you an arm and a leg for delivery and too bad so sad you do what they say and when it works for them. If I could change it to zero stars I would. Just came in to look around at possible new living room sets. We meet Faiza at the door and she was beyond wonderful. Helpful informative. And we ended up buying a brand new living room set. Can’t wait for it to be delivered.
Thank you Gary and Sally for selling us item off floor!! Much appreciated!!
Ping is the best. I found everything I needed. She also gave good advise to decorate my house. Thanks Ping!
(Translated by Google) Yay Thank you for your excellent attention....thank you very much (Original) Yay Gracias por tu atención exelente ....muchas gracias
Kevin was very helpful, listened to what we asked for and found them.
Faiza exellence service
Kevin was great with making my first couch purchase ever a breeze. I was short on time and he made the purchase quick and easy.
Came in this afternoon looking for a new couch was greeted by Johnny I drove him crazy but he was very patient with me and I found the couch that fit me perfectly
I’m obsessed with my couch and 6ft tall mirror! These pieces really make my place feel like a home. I highly recommend Jesus! Jesus is kind, prompt and very knowledgeable about the products and service this store has to offer- he’s a true specialist at what he does. You need to make Ashley Homestore a stop when decorating your home.
We came to Ashley’s looking to purchase some items for our new home. Manny greeted us immediately and was extremely warm and friendly. He talked with us a minute about what we were looking for, told us where everything was, and let us know he’d be around if we needed anything or had questions. Which of course we did..and he was right there! He was so patient with us while we asked a million questions and juggled our kids. He made great recommendations and helped us match our new dining table and bar stools. He is also a mattress expert so he was able to show us some mattresses and made recommendations for us based on what we were looking for an his expertise. We got a mattress, the protector, and two new pillows in addition to the table, chairs, and barstools. He even took the time to show us how to remove and assemble the table leaf. Such a personable individual with a great personality. Buying a home was stressful, shopping for furniture felt even more so.. but Manny made it such a great experience. Never making us feel pressured to purchase anything but always letting us know our options. We’re so grateful that Manny was there tonight. We already know where we will be coming back to and who we will be asking for when we are ready for more furniture! THANK YOU MANNY!! - The Lomeli Family
Experienced sales person and friendly knowledgeable
Faiza was awesome. Very friendly and helpful.
Kevin S. was a huge help in finding our family large scale artwork. Will definitely be a returning customer thanks to his service, knowledge, and going above and beyond to help us!
One of the best sales experiences I’ve ever had. I came in a few days ago and I was greeted by Rula. I explained to her that I was looking for a recliner, she took the time and explained all the specs and health benefits. She even offered me a 20$ gift card to try out some mattresses, I left picking out a mattress and a recliner lol. I will be back after I close on my home to finalize the purchase! Thank you Rula 👏
Ping at Waterford Lakes store was super helpful without being pushy. Loved working with her!
My sales representative Faiza, at Ashley Furniture Waterford Lakes has been amazing in helping me choose a sofa set. She is attentive, patient and kind. Thank you so much for the wonderful customer service.
Faiza was great and super helpful for our couch person! You must ask for her on your visit to Ashley!
Ping was awesome and so helpful.
Sally was a huge help today. Very knowledgeable and I didn’t feel any pressure at all. I would definitely recommend her and will be back for that mattress.
Ms. Faiza was very welcoming and kind!
My sales associate Kevin was absolutely amazing and a pleasure to work with! I will definitely be back to work with him again for my next furniture purchase!
Ping was great help !! She was super nice and helpful. Really nice people
Faiza was great.
Came in today looking for a dresser. Ping was very helpful and help us pick out the perfect dresser for my daughters room. Check out was easy and fast. Happy with our purchase.
David THANK YOU for your professionalism and attention. You made it so easy and simple. I appreciate your help throughout this journey. Excited 😊
Faiza is an excellent communicator, patient, polite, and knowledgeable of the product she is selling. She is very pleasant and helpful. I will come back to see her next time I’ll buy your furniture.
Great customer servise by Nicolas! Thank you
My wife and I went in to search for a Toddler bedroom set and was greeted by Manny. Manny did an amazing job showcasing the bedroom sets and helped us pick out a bedroom set that would suit our little one for years to come. Thank you, Manny!
Ranata gave us an excellent service.
Dave was great.. helpful with the whole transaction. Update- unit was delivered damaged … so now a replacement part order is being entered and once we get we can then call to schedule a technician to come to our place to repair if possible… all because we didn’t pay for premium delivery (extra $40) to have an opportunity to refuse the delivery and get a replacement unit. Even though there is no assembly required… just remove the plastic wrap… rather disappointing.
Kevin Schneider was very helpful, knowledgeable of the different lines of furniture and their options, and not overbearing. He gave us our space to walk around and talk amongst ourselves to make our decision then was very available when we were ready to make our selection.
Big thanks to Johnny! Great customer service. Had a really nice experience at this store.
Sally was awesome got us exactly what we needed with zero hassle.. thank you!
I went in with a bed I pick out online, salesman David help me with the sale. He was very helpful and answer all my questions. He was great and very helpful.
Buying and delivery were fine. Putting together the couch with horribly made instructions was difficult and end product didnt match the one in store. Never will I buy from them again.
David is the best!! He helped with recommendations! I was looking for a cloud sectional and he showed me options. Finally decided on the Sophie couch. David was knowledgeable and went above and beyond! Highly recommend his expertise.
Sally was professional and trustworthy she helps us pick our Living room. I recommend her all the time.
This was the easiest furniture shopping experience I’ve had in a long time. It was fast, got the piece I wanted and Manny was extremely courteous and helpful! Come see Manny!!
Sales lady was very good
(Translated by Google) Excellent service Jay, the very professional seller knows what he is doing, he helps you a lot (Original) Excelente el servicio Jay el vendedor muy profesional sabe lo que hace te ayuda mucho
Came in to shop for a bedroom set for my son. I am leaving the store with the best experience ever thanks to Kevin. He really listened to my concerns and cared more about meeting those concerns than the amount of money. That really sets the difference!
(Translated by Google) Johnny Rodriguez was spectacular!, and helped us with all our questions. | Johnny Rodriguez was amazing. He was very knowledgeable and answered all of our questions. Ask for him!! (Original) ¡Johnny Rodriguez fue espectacular!, y nos ayudó con todas nuestras preguntas. | Johnny Rodriguez was amazing. He was very knowledgeable and answered all of our questions. Ask for him!!
(Translated by Google) Thank you Johnny Rodriguez for your help!! (Original) Gracias Johnny Rodriguez por su ayuda!!
Faisa nice service
My partner and I just purchased a couch and entertainment stand from here. Kevin was the advisor who helped us with all the questions and confusions we had. He was patient and kind, and went out of his way to get us on our way to a furnished living room.
Kevin was very friendly and helpful
We had a wonderful experience at Ashley Furniture, finding everything we needed to make our new home a comfortable haven. Our visits were enjoyable, and during our last one, Renata provided exceptional support and assistance. She was amazing in guiding us through the myriad of options based on our preferences and desires, always offering honest advice to help us make the best choices. Renata's dedication extended beyond the showroom as she kept in touch to review measurements, ensuring a seamless process. We look forward to receiving all our furniture on the committed date by Ashley. Update as of 3/1/2024: Unfortunately, the furniture delivery did not arrive on the committed date. Additionally, we encountered a couple of broken items, and the post-sales service experience was less than satisfactory.
Great experience at Ashley’s Furniture with the assistance of Manny! He was polite, helpful, knowledgeable, and easy to talk to. I highly recommend visiting Manny for all your furniture and bedding needs!
I was greeted at the door by the Advisor name Rula she did such an awesome job helping me make a decision on purchasing a bedroom set with mattress and and box spring. She displayed professionalism and was patient with me while I make my final selections. Whenever I need to purchase furniture I will definitely be reaching out to Rula over at Ashley Furniture store.
David was great and super helpful! He hooked me up with an unbeatable price!
Everything fine and the customer service was great except that our delivery date keep changing and that ruined our moving plans. They should let you know that from the beginning :)
When we came to look for couches for my house we were immediately welcomed by Manny! He was incredibly sweet and helpful. Loved him and his attitude.
Manny was great he helped so much and gave great customer service/ experience. 10/10
We came in not looking to buy anything today and Kevin let us browse without being too involved but was close by with helpful suggestions and information. I highly recommend asking for him at the Waterford Lakes location….Kevin Schmieder. You won’t be disappointed!
Manny was great and very patient with us!! even with us coming in close to closing time and being one of his last customers for the night. He helped us find our new dining room set and we left very comfortable and happy with our choice.
Manny at the Waterford lakes location was great, very helpful and was able to get me the couch I wanted with the finance I needed.
I recently visited Ashleys Furniture Store, and I must say it was a delightful experience. Johnny Rodriguez, the sales associate, went above and beyond to assist us. His knowledge and helpful attitude made the shopping process enjoyable, as he addressed all our queries and ensured we found exactly what we needed. Highly recommend Ashley Furniture Store to anyone looking for great modern furniture.
Kevin was awesome. Showed us a variety of beds for my mom and helped us choose the perfect one.
Today I call Ashley’s and Sarah answered the phone with a happy attitude! She helped me step by step on fixing my recliner without any judgement and even made me laugh! If you want things done ask for Sarah!
Faiza was very helpful in helping us select the furniture for our new 2 bedroom apartment! We really appreciate her so much
Nicolas Murcia is a very professional and professional salesperson. I will recommend him anytime👍
Nicolas was very thorough in his explanation of all of the policies and processes. He took plenty of time to answer any questions I had and ensured he presented me with all of my options.
Rula was very helpful, and she answered all of our questions with a smile
Faiza was very helpful and and knowledgeable. Great customer service.
By far worst experience ever. They are charging for a premium delivery fee just because they have to pick up a defected mattress in exchange for a new one. Even after the inconvenience of having to change the previous mattress, now I need to get a new one and pay for an unreasonable amount on delivery fee to get the new one that hopefully doesn’t have any defects to it.
My sales person RULA was always patient with me. Making sure to answer all my questions and show me options that met my preferences and need.
We were helped out by Johnny Rodriguez. He treated us very well and provided great customer service.
Great products and great service from Kevin S. Definitely ask for him. Kevin went above and beyond to get us a great price on our outdoor furniture.
Kevin was very helpful and informative!
Faiza was helpful and polite and made sure we got all of our needs taken care of!
(Translated by Google) excellent service (Original) excelente servicio
Faiza is a fantastic sales woman. She is so knowledgeable about the products and available finances. She tries to work with you. I am so impressed with her, my husband bought the livingroom set I wanted. Sales people throughout Florida can learn something from her.
Ashley did a fantastic job helping us get a great mattress at a great price. David Duba was exceptional helping us. He listened carefully about what we needed and helped us identify the perfect solution. Ashley also delivered the products to our house and set them up with great care. The experience was great and I can’t say enough about how good Ashley’s is.
Kevin the sales associate was very helpful and knowledgeable. He listened to our concerns and was able to come through. Thanks Kevin.
Very good customer service at this Ashley store!!! Got just what i needed and Albert Manny was the best helped me order the dining set and got delivered in 2 days !!!! Highly Recommed! Will shop there again! Thank you Albert and ashley store!
There is a great selection of interior and exterior furniture here. The employees are very friendly, and the store is gigantic. We will definitely come back when we're ready to buy a big ottoman for our living room, or when we're ready to buy a king bed and bedroom set of furniture — maybe even for a new couch or outdoor furniture.
Kevin Schriever is the best!!! If your gonna buy something get him!!! This man is so knowledgeable, witty, funny, and informal. I mean he knows the products really well and the variety of payment plans! He's great! Ashley furniture give this man a raise!
Faiza was amazing!! 💖 Great customer service. Very friendly and personable. Best prizes in town. Highly recommended.
Johnnie was so helpful very appreciative for his help
Jonny R. was extremely knowledgeable and patient. He’s been here over 15 years. He helped us years ago and we ran into him again and he’s now helping us again. Ashley has great options and great service.
Manny was awesome helped me find the perfect living room in minutes! Thank you!
(Translated by Google) Jonny Rodriguez excellent exit. (Original) Jonny Rodriguez excelente saler.
Jay was awesome he knew his product and and was very helpful and pleasant
Rula was our sales person. She spent with us a good amount of time showing us all the deals and explained each and every difference between the different sets of living rooms. She is wonderful and very friendly and kind and has lots of experience. Thank you so much Rula for all your help.
Manny was excellent! He gave us space and told us about the real wood furniture. After looking at the options in that bedroom set, the choice was easy. We are grateful for his help and the quick transaction, plus the delivery is coming within a week. Amazing!
Our salesman, Kevin. S was fantastic. Took the time to explain details and things we needed and was a pleasant buying experience.
Faiza helped me out. I needed a mattress because for my back pain and she took her time and showed me every option they had and we worked out price points that suit me!
The man that was helping be out today his name is Jay Martinez very sweet guy and told us everything we needed.
Faiza was very pleasant and very eager to help and assist me. She was full of knowledge and very understanding of what I wanted.
I recently had the pleasure of receiving outstanding customer service from Renata. Her knowledge, patience, and willingness to assist made my furniture shopping experience truly enjoyable. She went above and beyond to help me find the perfect pieces for my home.
Rula was great with me. Helped me with everything.
Good thorough salesman. Good selection. Good experience.
Fantastic service I received from the Waterford location. Sarah and Gary were awesome to deal with. Good service doesn’t just happen during the sales process. It happens after the sale when stuff/life happens. Bravo for making me an Ashley customer for life!
Had a great experience once again. We ve been coming back to this store for years now. Jorge Melendez (advisor) was very nice, gave us our space was always there to assist if we had any questions, he helped us get the set up we wanted. (We recommend him) overall we are happy with the experience and very likely to go back.
Sales Person was able to assist us in making the purchases. Worked with us a very knowledgeable salesperson. We paid and now is scheduled for a delivery date.
We have a horrible experience with this store, we bought a mattress and they billed us for the wrong one. We found out after 90 days, due to back pain I had and I told my wife that the mattress was damaged. When the saleswoman invoiced the wrong one, they didn't want to change it because they said 90 days had passed. The confusing thing was that they opened a case for us in December, an inspector came and said they were going to change it. After 2 weeks, January 2024, they did not respond and we called and they told us that the case was closed. We are disappointed and scammed, they blame us when the saleswoman is the one who makes the invoice. It was our mistake to pay without looking at what they billed us. Customer service is horrible at this store.
Jay was great. Very pleasant experience. Will be going here for all of my furnishing needs!
J is always prompt and professional with helping us find the quality and modern design of furniture we are looking for.
Excellent customer service from Renata, who was friendly, helpful, and knowledgeable. 5 stars.
Kevin was a phenomenal help and terrific salesman. Helped me find exactly what I wanted!
My boyfriend and I work for a car dealership. We never have time to come in and shop around so we normally buy online but we used our lunch break in order to test mattresses out for our first mattress purchase ever. Sooooo glad we found this store, and SOOO grateful we had Sally help us! She was so sweet and warm from the moment I first spoke to her, and I kindly let her know we were on a time crunch. Sally was ready and quick to guide me to the choices I had in mind for our budget and for our size limitations! Thanks to her we purchased a beautiful bed frame at a great price and we found a mattress worth investing in! Huge plus it was on sale! She made it happen within our budget and within our schedule restriction as well! Being someone who manages a car dealership this level of customer service is top notch and what all customers should experience. So if you are wanting a smooth, stress free amazing service, ask for Sally and you’ll be sure to end up as happy as I was! Thank you Sally for making our quick purchase worth it!
Great Customer Service!!! Thank you Johnny!!!
Faiza was very helpful. We were able to quickly find a table and sofa
Our sales team Jorge and Gary provided us with awesome customer service, went above and beyond to make sure that we had the right mattress. Would definitely recommend Ashley Furniture for any future furniture purchases.
Great service by Faiza! Faiza was very patient with my husband and I. 3 to 4 hours after looking for an entire bedroom and living room set, we finally purchased with the assistance of Faiza. I highly recommend Ashley's Furniture for your furniture needs! GREAT customer service. I will definitely return to Asley's to furnish my office!!
Excellent service! Faiza was knowledgeable and understood what our wants are.
Just bought my bedroom set from Ashley, Jorge was so helpful. If you are looking for a great salesman trust me and use Jorge.
My sales rep Jorge was amazing! He helped me find the perfect dining room set and it looks stunning in my home. I was on the fence between options but Jorges recommendation was very helpful!
I was in the pursuit of end tables and was met at the entrance by Jorge Menendez. Jorge was personable and made the transaction seamless. The next time I shop in the Waterford store, I will ask for assistance from only Jorge. He is definitely an asset to your organization! I’m really surprised that he is not a store manager.
Absolutely the most shady sales tactics I've ever dealt with. I was purchasing bedroom furniture for a spare room and in no rush at all. At the time the longest interest free financing they had was 12 months and I was told by the sales agent that they do no do the 60 months at all anymore. I questioned her as in ever? She assured me that they got rid of the 60 months and the most that they ever will offer is 1 year. I made the purchase and financed interest free for the one year. Literally a month our 2 later they were doing a Memorial Day sale with what do you know 60 months financing. I made numerous phone calls trying to have the deal changed to the 60 months and none of my phone calls or messages were returned. In the future if I ever purchase furniture from Ashley again it will not be made at the Waterford location. Terrible customer service experience and very unprofessional sales and managers running the place.
Nicolas Showed us what we were looking for. Didn't try to sell us other things was honest and explained the guarantee tous
Faiza was wonderful. Quick and easy.
Great selection and friendly service. No sales pressure! Our sales associate Rula was very helpful in getting our furniture just the way we wanted and provided other options as well. Love the Ashley Furniture at Waterford Lakes.
Faiza at the Waterford Lakes Ashley store was an absolute pleasure to work with! She was extremely knowledgeable and helpful in the search for a new sofa. Thank you for making this process easy and fun, Faiza!
My husband and I were very impressed with the selections available at the showroom in Waterford Lakes. Kevin was extremely helpful in helping us match up different furniture options that were available. The furniture we purchased is even being delivered next week! We definitely recommend working with Kevin at the Waterford Lakes location.
Be aware!!! This store is commiting fraud. They give you a price at the store that supposely includes all the items in the set then you receive an incomplete set. When you make the claim to the store and to corporate they do not take responsability or accountability for their mistakes. They just want you to pay for the items you did not received. Also they do not accept what you bought back. Never again.
Excellent
They had the table I wanted ready for delivery 3 days later.
Salesperson was helpful in finding us what we wanted.
We looked all around for the perfect chair for my dad and ultimately our decision was made because Kevin, the sales rep, was exceptional and helpful. We ended up choosing the chair based on the salesman because he was truly the best we encountered. And in the end we got the perfect chair at the right price!
(Translated by Google) The attention they gave me was very good. (Original) Muy buena la attention que me dieron.
(Translated by Google) Ashley does not cover a warranty for mattres, they wash their hands after 90 days, my contract does not talk about business days, we bought one and received another. be careful (Original) ashley no cubre garantia por mattres se lavan las manos después de 90 días , mi contrato no habla de días hábiles , compramos uno y recibimos otro . tengan cuidado
Lito Delcrz was our salesperson. He was so helpful and knowledgeable. We ordered a couch and I know we are going to love it!
Our salesman Manny Castro was extremely knowledgeable and helpful. Appreciate the assistance.
Excellent customer service, professional and very patience with us from Nicolas, we are very very happy with him.
Updated Review: Everything was great when we purchased the items, and Jay helped us to finalize the order. He was the only one that assisted us after we had to go to the store again because they failed to deliver some items on time and also put the order wrong in the system. We had to go to the store again because when we called, we got an unprofessional response from front desk, and they failed to address our concerns, even after multiple calls. There was a minor issue for the second delivery as well , however thankfully… second time around, we got Maia on the phone. She was incredibly helpful and provided needed information. …. Old 5 star review: Faiza was excellent. She was very patient despite the fact that the store was about to close. She was knowledgable, and she listened to what we were looking for. We were comfortable enough to make a large purchase.
My review is for Kevin Schmieder who works at the Ashley store in Orlando. He provided great customer service!
(Translated by Google) Thanks for the great help Gaby and Jay are very professional. We are pleased to have met a tremendous team. I recommend Ashley store Waterford lakes to all my friends.👍🤩 (Original) Gracias por la gran ayuda Gaby y jay son muy profesionales . Nos complace haber conocido tremendo equipo. Le recomiendo a todos mis amigos Ashley store Waterford lakes .👍🤩
David is the best sales representative and anytime we come to the store to purchase we request his assistance. Thank you David!
We were looking for a new sofa and found exactly what we wanted at Ashley. Employee Manny Castro was wonderful, helping us find the right unit and getting us the best price. A very satisfying experience all around.
Faiza went out of her way to help me find the perfect kitchen table and chairs (and at a steal of a price) even though I walked in not long before closing. The entire experience was stellar! Thank you everyone!!!
Nicklaus was great, he met us when we came in and offered to help us but I told him we wanted to look around, not sure about what we wanted, but he kept coming back about every 10 minutes he would walk by and ask if we were OK and could he help us and I kept telling him we’re still looking and he was extremely helpful when we finally found what we wanted. He came over and took 100% care of us. I would recommend anybody to ask for Nicklas when they come in. I don’t think you could get better service than what he offered us.
Good experience with sales rep Jay Martinez. He was very professional.
We have used this Ashley’s location twice now to purchase our dining and living room set and now our back patio set. And both times have been stressful and easy. They have great furniture selections and are not pushy to make you buy something. Both times we ended up showing up late and both times they stayed open later and didn’t rush us out. I will forever come to this Ashley’s store. All of the sales team are excellent to work with and a big shout out to our girl Ping Jiang for helping us out with our last visit! You’re amazing!
Rula and Jay (Jesus) are awesome!!
Very helpful sales staff. Glad I s shopped here.
Faiza was the best! She was not pushy but very helpful.
Special Thanks to Kevin S.!!!! He greeted our family with such professionalism and didn’t leave our side as he assisted in every way possible!! I really felt he listened to what I was looking for and knew actually what I wanted. His suggestions were all accepted and goes perfectly inside my new home. Thank you Kevin for helping this Veteran on Veterans Day and treating me with such kindness and compassion!!😊
We went to the Alafaya location to buy a dining room set and the salesperson was Peng, who was so awful that we wouldn’t have purchased ANYTHING except that we were really interested in a particular table set we had seen advertised, so we made the drive out to Millenia and had the complete opposite experience and even purchased additional items from salesperson Ky. I don’t understand how one company could employ two such diverse salespeople if they had the same training. NEVER go to the Alafaya location! Peng treats you as if she is doing you a favor by talking to her. Smh.
David was an absolute gem. He made sure we got the best prices available. And that I got exactly what I wanted.
Manny at Ashley Waterford is our go-to for for all furniture for our home. Manny’s customer service is second to none and never disappoints! I highly recommend Manny and Ashley Furniture in Waterford Lakes!
This was the most amazing 👏 morning that rolled into the day. Beautiful customer service. Awesome unbelievable bags filled with amazing gifts and prizes that was above and beyond. The vendors that were in the store 5 stars 🌟. The music kept you moving and engaged. This day just flowed and the atmosphere was great. So glad my daughter signed ❤️ us up and we were in attendance. Thank you Ashley Furniture in Alafaya area Florida.
Had to come to the review to see if they will finally assist me been trying for months to get them change the incorrect warranty they sold me so I can have my claimed approved for the cables to the adjustable base. They can no seem to change it to the correct warranty, say they can refund me the wrong warranty so if they no i'll have no claim no cables and a useless adjustable bed. Every time I call I have to wit 30 minutes to get connected to the store because they don't answer the phone. Months to resolve this, the store tells me contact corporate and corporate tells me it has to be the store. I just want the bed fix if they can't do that then refund the warranty and the base. Im so tired of this run around. I had the head part up for months because I cant bring it down. It's ridiculous at this point. Please make sure you buy the right warranty or just don't go to this store. I bought this in 2019 and I'm sure they're waiting for the 5 YEAR warranty to expire to not help me.
Great customer service!
Kevin is awesome!!! He was so great, there was no way we could've walked out without a wonderful deal! Thank you Kevin!
Rula and Gary were amazing! My husband and I did are research prior to arrival for a bedroom set which was a smooth transaction. Surprisingly we walked out ordering a couch for our living room too! Greatest experience purchasing furniture ever!
I enjoyed your special event this past Saturday. I especially thought that Leona of Cookie Studio took the time out to teach us how to decorate the cookies. All the vendors you had were fabulous. I enjoyed the Flower Cart and Envy Cupcakes. The DJ you had was also great and we felt so comfortable that we walked around your store and saw some things we are play ti buy. Thank you for opening up your store and welcoming us.
(Translated by Google) Very good attention and cordiality from the seller Jay (Original) Muy buena atención y cordialidad por parte del vendedor Jay
Mike Duba was very helpful he showed us lots of ideas so that we could have the perfect window seat for our dog that matched the furniture we were buying. He was very happy to let us match colors and textures. No doubt that we will be a repeat customer.
Great fun event making a floral arrangement and cookie decorating!
Grand re-opening event at Waterford Lakes today is amazing! Free classes to enroll in and fantastic vendors sharing designer coffees, artistic cupcakes and gourmet popcorn- all in the gorgeously displayed furniture showroom! Thank you Ashley.
First timer and it was AMAZING!
For anyone who is looking for furniture, know you can find cool pieces at this store, but the delivery experience was horrendous. We were given a delivery window of 11:30am-3:30pm, and were warned to be there in case the infamous Delivery Team "tried anything wierd." Low and behold we are out of the house at 10:00am and we get an automated call from Ashley saying if we fail to appear in the next 10, count 'em, TEN minutes. Our delivery is going to be rescheduled for a future date and we would be hit with another delivery fee. So we called every number we had available to let them know we were dropping everything and rushing to our home. We were greeted by a Bot, who then sent me to a completely outsourced CS rep, who then put us on a 10 minute hold, just to tell us "The delivery team is at stop 4". Like what the hell does that do to help us in this moment? Absolutely useless, completely unacceptable that we are being penalized for Ashley's poor communication, and false delivery times. So like I said up top, good furniture, but you better open up your personal delivery window from what they give you, to your whole day.
This was an easy and simple experience. Found exactly what I was looking for amongst a wide selection to choose from. My floor sales representative, Faiza was easy to work with and understood all my requirements and wishes.
Fiaza was amazing to work with. She really knows her products and worked with us to get what we needed. No high pressure sales just great advice! Highly recommend!
Kevin S was an amazing sales person. He explained us the differences in mattresses and brands and the benefits of each, he made us try all brands and gave us purchasing options.
Awesome experience with Lito. Very nice person, helped us with all questions and concerns!!! Thank you!!!
Great service, and support very professional and knowledgeable in the area of expertise. Thank you very much. Anyone interested in the orlando store please ask for Manny
Faiza was our sales rep. My wife and I were shopping for a living room set for our first home. We had a wonderful experience. Not only was the buying experience great but the home delivery and set up was also excellent. We will be shopping here again as we continue to furnish our home!
Shopping at Ashley was a very nice experience. Rula’s warm welcome and professionalism was the key for me to buy my beth room furniture. She helped me to choose my furniture according to what I like. I really appreciate her help and I am so happy to choose Ashley furniture.
We had the pleasure of having Jay Martinez as our salesman today. He was amazing and made our shopping experience. Amazing, thank you Jay.
Sally and Gary were the best. They helped us find all the right furniture for each of our rooms. Sally is very knowledgeable and I liked how she did not try to upsell us. She would ask important questions such as layout of the room, color scheme, and which way is the sun coming in. She took the extra step and cared for our needs and made sure we got something that would match and have it’s own theme for each room. I would highly recommend working with Sally! Thank you for all your help!
Faiza did an outstanding job assisting us with our purchase as well as given us design insight on our selection. Thank you…
Faiza assisted me with the purchase of my new couch and I was very satisfied with her service. She was to the point which I liked, accurate with the numbers provided and very personable. Highly recommend working with her if you stop at this store.
Great Service, on time!
Faiza did an awesome job getting my partner Jacob and I the couch of our dreams!
Sally and Ginny where so nice and welcoming helping me with everything I was looking for, thank you very much .
Mr. Kevin Schroeder was an excellent salesman who went over and beyond! He provided me with the BEST options and even mixed and matched pillows. I was extremely pleased with his level of patience and transparency! I’d choose Mr. Kevin Schroeder all over again! Thank You! 🙏
Johnny was very friendly, professional, and hands on with helping me choose a new mattress!! Great personality and I’m looking forward to sleeping better.
Worst furniture worst public relations there ever was if anyone purchases anything from the store can you get back and get your money before it falls apart and they tell you to screw yourself
Wonderful experience and great customer service!!! Jay was so helpful and knew exactly what I was looking for!! Highly recommend him!! Thank you Jay for all your help!!
The worst experience with furniture! We will have to wait over 3 weeks for a leg replacement on our frame that their employees installed improperly! They lied to us, stating the part was ordered, and in fact, they still have not ordered it!
Do not purchase furniture from here! The quality is not what they sell, and when it breaks, they make you wait 30 days for a replacement part.
Hi! Please visit Ashley at Waterford Lakes and ask for Johnny…excellent and friendly service. He will look what you need!
Ping and Gary thank you for getting us into the bed and mattress dreams are made of great team at Ashley’s in Waterford Lakes
(Translated by Google) Good variety of furniture with payment options. Jay the best!!!! (Original) Buena variedad de muebles con opciones de pago. Jay el mejor !!!!
Kevin was great helping my parents with their furniture. He was helpful, clear and not pushy at all. We really appreciated his help!
Jay Martinez was great
Great experience at this store. Jay provided an excellent customer experience.
Great experience! She was so helpful and patiently answered all my questions
Rula was amazing. Very attentive to details and spent a decent amount of time to help us get what fits best in our new house!! She’s a gem!
Kevin Schmieder was the person who worked with us. Very nice and did not pressure us in any way. Good experience. Will go back.
My experience at Ashley Furniture was amazing. Ping help me obtain my sofa bed! Thank you Ping your for your good customer services.
Ping is an incredible associate who met my husband and my needs. She isn’t pushy, let’s us look at our leisure, offers necessary advice, and is confident in what she is doing, My husband and I are decorating a new home, and Ping has assisted us in this endeavor. Hands down one of the best associates at Ashley! Thank you Ping‼️
I want to thank George Kevin for helping on 9/4/2023 I bought a bunch of furnitures that will be delivered. He takes his time in helping people and always with a smile. Those are the kind of people we need! He help me put one item from the store inside my cousin car a Large Tv Stand. This is not the first time I had George Kevin help me, we also bought furniture in 10/09/2021 and he help us also. If anyone goes to Ashley ask for Kevin he does help you, pays attention on what you like, he checks for you, he makes sure you leave there satisfy. Thanks Ernesto Cordero.
What an outstanding experience we had in Ashley and this particular location. From all the phenomenal selections to our outstanding salesman Kevin. Kevin went above and beyond to help make our decision easier. We would highly recommend Ashley for your furniture shopping.
Very good sale person Sally was very helpful. She just introduced herself and let us look around then we call her.
I had one of the best shopping experiences with David, he is now my preferred sales rep. All my friends and family will be asking for him. I will not shop on days he's not at work
Nicholas was very great and help. He helped us pick out our furniture and I 100% recommend asking for him when you come to Ashley’s. Thank you Nicholas.
Ping was great! She made everything simple with no hassle. She’s very knowledgeable n helpful.
Manny was the best sales person to work with. Super knowledgeable
I was looking for a loveseat and chair for a small room. Sally gave me plenty of time to explore the store without pressuring me, but she was very helpful whilebI was trying to coordinate an accent chair with a loveseat.
I am very satisfied with Ashley Furniture. I purchased my dinning room, living room and bedroom set there and they are beautiful and great quality. Ping Jiang is amazing, she is professional, efficient and go above and beyond to make sure we are happy. Thank you so much Ping for all you help. 😊
Faiza did a great job answering all my questions and assisting me through the purchase process! Our new couch was delivered quickly and we are thrilled. Highly recommend visiting Ashley's next time you're looking for some new furniture.
I had an outstanding experience with Renata at Ashley . She was very knowledgeable about the products, which was incredibly helpful in making my purchasing decisions. Her friendly and approachable demeanor created a comfortable shopping environment, and I loved the store new look. Renata went above and beyond to assist me throughout the process. I highly recommend her for anyone seeking exceptional service when shopping for furniture.
My experience was wonderful thanks to Nicolas Murcia. A real pleasure to work with
Jay Martinez we great to work with.
(Translated by Google) We had a great experience, Nicolás gave us great service and was very kind and patient. Thank you. (Original) Tuvimos una gran experiencia, Nicolás nos brindo un gran servicio y fue muy amable y pasciente. Gracias.
The staff are great. They are not pushy in selling furniture. We look for David and he took care of me and my daughter in purchasing sofa beds. The prices are reasonable.
Excellent customer service from our Sales Rep Nic Murcia. Got a great deal on a new dining table!
David was a huge help and an excellent sales person! Definitely made buying easy and fun!
Manny was exceptional in helping me and my family in allocating a great package for newly home owners in the state of Florida! Thank you so much Manny! See you soon when I bring my in-laws.
Upon walking in my husband and I were greeted by Manny, wow amazing customer service! He's has a lot of patience and answered all of our questions. He walked us through every single step and explained everything thoroughly! Definitely recommend this store to anyone looking to purchase furniture and ask for Manny he is by far the best sales person!
Me and my husband went to store to buy furniture for our new house. Manny explained us everything, went out of his way to show us a lot of options specially with the mattresses, he was very knowledgeable and friendly. An exceptional customer service!!
Ping did a great job of asking questions to understand what we needed and then showed us options.
Great service ! They helped me narrow down what I was really looking for. Sales reps are very engaging and helpful and really took their time to show me around! I highly recommend this location.
Very personable. Knew exactly what we were looking for. Great service.
Great service and customer service! Excellent sales experience. Ping Jiang was excellent and answered all my questions.
Our sale Rep Ping was very helpfull. She was very patient and understanding. She help us figure out the financing of the furniture. Ping is a very sweet and awesome costumer. Thank you Ping we love our sofas
Jay was wonderful and we love our new furniture
I had a great experience here. I was able to find what I needed and had plenty of help. Thanks to the salesman, his name was Manny. I believe he gave me great customer service. Will be going here again!!
Timothy was a great help. He help me pick the right couch for my new home loves it
Manny was very professional and made us feel comfortable when buying some furniture. Definitely went above and beyond.
Manny was awesome. So knowledgeable and really listened to what we needed, didn't push in other directions. Great deals. Thanks for everything.
Since open the door, Faiza proved us excellent service and was the key for our promp decistion to buy my new bed.
Wonderful store a lot of options to choose from. Excellent customer service from manny, definitely coming back to him again.
great service by manny. Always best product for your money.
Loved the store and the customer service. My salesman Manny was very knowledgeable and helpful. He made sure that I was happy with my purchase and never tried to rush me. I would absolutely go back to the store and buy more furniture from him. 5 stars
Manny is the man! He helped me get everything i needed. He knows everything there is to know about the furniture and mattresses. He took great care of me and my wife.
Went to Ashley’s with my husband not quite sure of what we wanted. Our sales rep Manny went above and beyond to help, dealt with my many questions and concerns. He made the process so easy. Absolutely loved our experience with him
guys!!! if you going in to this store you have to ask for manny, the most wonderful sales person in the store very knowledgeable of his stuff and also always willing to help...
I went into Ashley’s to simply look, as a first time home owner furniture is one of the hardest things to purchase. Manny Castro was by far the best sales person me and my wife ever dealt with. He helped us literally from beginning to end. From finding the right mattress, the right combos, the right bed, everything. He exceeded our expectation. Ashley furniture is lucky to have him there. I highly recommend Ashley’s and I highly recommend you ask for Manny Castro when you go.
(Translated by Google) Manny's attention was very good. A real professional (Original) Las atenciones de manny fueron muy buenas. Todo un profesional
Manny was great help.. Thank you for your customer service..
As soon as I enter this store Manny Castro attend me very well and polite amazing customer service I wanted a specific style of furniture and Manny helped me right away very satisfied with my purchased very recommended
Thank you Manny for helping us find the best furniture to match in the house. Without a doubt, you are the best in sales. Manny the best seller!
Manny was great! Answered all my questions and helped me furnish my whole apartment! Great service, highly recommend!
I have to say the store is beautiful but the services is even better my salesman manny was outstanding very charismatic guy excellent customer service a true professional I definitely will be recommending this store to my family and friends.. manny thank you once again for your magnificent customer service
I had an amazing experience shopping at ASHLEY, I never thought I’d even walk into one of them but let me tell you, when we met Manny at the Waterford Lakes store he made it such an easy process to buy without putting any pressure or being pushy, I highly recommend Ashley and if your visiting the Waterford Lakes store definitely ask for Manny and you’ll thank me later.
Manny is a very kind young man. As a salesman is excellent. His customer service is amazing I couldn't ask for more. Ashley Furniture with Manny yes sir anytime
Wow what an experience our sales rep Manny went above and beyond to help us furnish our beautiful home. He had so much patience for us. Such a people's person easy to talk to. Guided and educated us as the sleep expert he is. Who knew there was so much to a mattress lol. He had the answers to allll our questions. Couldn't be more happy would def recommend. Go in and ask for Manny you won't regret it!!!
My husband and I were given excellent assistance by Renata and Ping! We found the perfect pieces for our new home at such great prices! The entire experience was pleasant and so easy! Thank you both so much for helping to make our first house a home 🤗
Purchased the wrong bench 3 weeks ago, called store and was told corporate would contact me within 72 hours, did this twice, nothing. Finally after 15 days I went into the store and Gary the store manager took care of this problem in under 30 minutes.
Faiza was wonderful! She lead us around to many wonderful entertainment centers and helped us choose our colors! This experience was very pleasant.
Always has great service and furniture!
came on time and was easy to purchase. 1 of the tables was chipped and we had to refuse it, but we have not heard from ashley about the new replacement delivery. Good except for the replacement follow up.
I recently purchased a dining server I had viewed months earlier at a different Ashley store. I went to the Waterford Lakes location to actually buy it because it was closer to my new home. I'm so happy I did because Tim, my salesman was a pleasure to deal with. He was friendly, courteous, professional and answered all my questions/concerns. I highly recommend this store and Tim.
Out of all furniture places, Ashley always has the best customer service. Kevin is great and made our experience stress free. Thank you Kevin!
Great customer service from Sally. She is so sweet and helpful!!
The store has so many beautiful quality furniture. The sales lady was very knowledgeable and answered all my questions. The store is very clean and taken care. It's a very good place to buy great furniture. The prices are worth it.
I was very disappointed as it seemed to cater to one color scheme with no earth tone colored furniture. We bought a dining set a few years back, and they said if we ever needed to add chairs to come back. We did last week, and the now can not. 😕 Also, when we were leaving, the greeter at the door said goodbye to the couple of white persuasion, but when we left, she chose to look into her phone, and I sternly had to tell her to have a nice night too which made her then look up and say goodbye. They've lost our business.
I came here unsure and not expecting I would purchase anything and Mike went above and beyond for me regardless! He made sure I was educated and gave me lots of valuable, much needed insight. I left here feeling very secure knowing I got just what I needed at the best possible price!! I have never had such a good stress-free customer service experience and I will be back soon and often.
The people in the store are nice, but misleading so please don't buy from Ashley. I recently bought a whole bedroom set and a table for the living room. The quality of the all the pieces is horrible (has a lot of imperfections and is un-even). A technician came over and he said there was nothing that could be done on that matter because it simply comes made like that from the factory. I spent over 1k just on the bedroom pieces.... 100% do not recomend and I will never be purchasing from this store again.
Mike was awesome, very professional, very thural and very customer oriented.
Mike G at Ashley Waterford Lakes did a wonderful job helping my mother with her furniture purchase today. He was very patient, courteous, and knowledgeable. Great experience at Ashley’s today, will definitely be back for future furniture purchases.
Our agent was very friendly.. not pushy at all.. she gave us a great discount. We were verry happy with our choice.Satisfied customers!!!
Experience was great from the sales person to the delivery and setup 😊
I came looking for a mattress and the selection they have is very nice. People treat you nicely and no pressure to buy anything which is good. Jay Martinez was the associate helping me and he was awesome, I would recommend asking for him. He got me a very good deal.
Sales person was very friendly and professional during my shopping experience.
Friendly service and great price compared to other furniture stores.
(Translated by Google) Excellent service, my furniture broke and the help obtained was very fast, very friendly from the person who sold me the furniture to the technician who came to fix it. Would I still shop at Ashely? for sure yes!!! Excellent service, my furniture broke and the help obtained was very fast, very friendly from the person who sold me the furniture to the technician who came to fix it. Would I still shop at Ashely? for sure yes (Original) Excelente servicio, mis muebles se rompieron y la ayuda obtenida fue muy rápida, muy amable desde la persona que me vendió los muebles hasta el técnico que vino a arreglarlos. ¿Seguiría comprando en Ashely? seguro que si!!! Excellent service, my furniture broke and the help obtained was very fast, very friendly from the person who sold me the furniture to the technician who came to fix it. Would I still shop at Ashely? for sure yes
Cheap furniture. Our table literally delaminated within months, and they brushed it off as normal wear and tear. Our couch we purchased was dirty in months. Purchased the extended warranty and I’m still waiting on the team to reply back to my email since Jan of this year (2023). Unexceptional.
Wonderful staff showed me what I was looking for no time wasted.
Staff was very helpful and knowledgeable
Nice design, good service and reasonable price.
(Translated by Google) Excellent services👍👍👍 (Original) Excelente servicios👍👍👍
2 bad experiences at this store. Bought a couch and of course they were quick to talk us into the stain protection plan. But when we tried to use the plan they brushed us off with a 1-800 number. Several calls and they never returned our call. Also purchased a dinner table and after a few months the varnish peeled from the top surface. Very low quality furniture. The quality is not commensurate with the price.
NEVER EVER DO BUSINESS WITH ASHLEY FURNITURE !!!!!!!! SPENT $4,000 for my daughters bedroom set. it was delivered on June 2 and not all of the parts for the bed arrived. The footboard was also delivered damaged. My wife spent the entire month of June contacting Ashley's: 24 phone calls to an unresponsive Customer Service Department. 5 visits to my daughter's place by installers and technicians but more mistakes were made or they were unable to fixed their own errors. One Technician was even rude about why my daughter did not provide the proper tools. NOBODY was customer friendly. NOBODY was going to help us. This seemed like a lost cause. Sales Staff, Customer Service, Installers, and Technicians all abandoned us. We had no choice but to dispute the charge on my CC and that got some degree of attention. The Bedroom was finally installed correctly on July 1st. The fact I challenged the charge caused Ashley to cease any form of apology or compensation for their lack of efforts on this matter. If I wanted to get any compensation I would have to contact their corporate offices. Now that this nightmare/debacle is over the ONLY satisfaction I can have is to convince anyone out there to AVOID Ashley Furniture......NEVER ENTER THIS STORE OR YOU WILL HAVE AN UNHAPPY SALES EXPERIENCE.
I had an excellent experience purchasing furniture for my living room at Ashley Furniture Store, thanks to Michael Pérez. His exceptional service and support made a significant difference. Michael's expertise, attentiveness, and dedication to customer satisfaction were truly commendable. I highly recommend seeking his assistance for a personalized and exceptional shopping experience. Thank you, Michael Pérez, for making my furniture purchase outstanding!
Fast and courteous service,
My wife and I went to a few furniture stores today looking for a new couch for our house. We lost everything in a house fire and really needed a couch asap to have somewhere to sit in our new house. I was less than thrilled about the service we received from the first 2 stores we went to and then we walked into Ashley’s. As soon as we walked into the store, we were greeted by a salesman named Mike Lopez. I could immediately tell by the tone in his voice he really wanted to help us. He spent every bit of an hour going from couch to couch until we finally found the set we wanted. After we found the couch, we told him the reason we were getting new furniture and the compassion he showed us was amazing. He truly cared about our situation and spent a lot of his time just talking to us. He is a great salesman and an even better person. If you ever need new furniture, I strongly recommend you looking him up.
Horrible experience. Damaged home from delivery, damaged furniture, poor quality, poor service. All around would never shop at Ashley’s again and would encourage everyone to steer clear. We have been trying to get issues resolved for 8 months now, and they lie and fail to follow through. I wouldn’t trust the sales people either. They don’t deserve the commission they are receiving from these sales.
We bought a bedroom set from Delores and it was the best experience buying furniture we have ever had. She was helpful and knowledgeable and worked with us on what we needed. Will definitely come back
Attention was on point. Kevin Schmieder greeted us with a smile from the moment we came in. He made sure he guided my wife in a direction were my pocket wouldn’t break and she came out happy with our bedroom set. Come in and ask for Kevin for a 5 star service.
Ashley online completed failed on the delivery. I needed everything on a day or even past a certain date. They delivered things to my door while I was out of town. It all got wet in the rain. Then the other half they kept doble charging my card which then was rejected and they canceled the deliver. This has happened now 3 times. I will never deal with Ashley online again.
Dennis was very helpful and generous. We love the service and the furniture is beautiful.
Wonderful sectional Couch and Excellent Service from Dolores I recently purchased a sectional couch from Ashley Furniture, and I must say it has been an excellent addition to our living room. From the moment we walked into the store, Dolores, our representative, provided us with exceptional service. Dolores was patient and took the time to understand our preferences, showing us various options that aligned with our tastes. While browsing through the showroom, she introduced us to a sectional that wasn't initially on our list. She referred to it as the "Teddy bear couch," and it turned out to be a perfect fit for our home. The comfort and quality of this sectional couch exceeded our expectations. The plush cushions and soft upholstery create an incredibly cozy and inviting seating experience. It's the kind of couch you can sink into after a long day and instantly feel at ease. What truly made our experience special was Dolores' knowledge and enthusiasm. She provided us with all the necessary information about the sectional, including its features and durability. Her expertise and attention to detail ensured that we made an informed decision. Overall, I highly recommend both the sectional couch from Ashley Furniture and Dolores as a representative. The "Teddy bear couch" has brought a new level of comfort and style to our home, and Dolores' assistance made the entire purchasing process enjoyable. Thank you, Dolores, for your patience and for helping us find the perfect couch! Looking forward to it being delivered
Kevin greeted us at the door, he gave us some pointers. As we made our way around the store he made sure to check on us. When it came to deciding on the couch he was very helpful
Nice products lots of choices. The most annoying part of the shopping experience was that the store is currently under renovation. It was difficult to get to everything and the continuous beeping from the equipment was obnoxious. But hopefully that won't take long and we will be back for more furniture 😉
Friendly and knowledgeable staff!
The person talked with us it's very professional, Manny
Good customer service.
(Translated by Google) Very satisfied with the sellers (Original) Muy satisfechos con los vendedores
Visit Alafaya store to buy a new living room set. Johnny is so helpful as always! Thanks
(Translated by Google) Mike is excellent customer service very gentle and friendly (Original) Mike es excelente servicio al cliente muy gentil y amable
Manny assisted me with every single item I purchased with great knowledge! I was so confident with everything I chose with his guidance! All the questions I had, he provided precise and guaranteed answers to! Every time I added an item to the cart, he reviewed the list multiple times to reassure me that all the items were correct. I will recommend any friends and/or family to Manny! They will not be disappointed!
I could be any happier . Delores at alafay store was so helpful this is our second time in here in one month . Delores is friendly great customer service. Thank you for your help. Better then roomstogo not very helpful . Go Ashley . Big thanks to Delores .
Salesman was very nice and friendly, very good service.
Manny was very helpful and took a lot of time with us.
Kevin did a great job!
Great team, great deals and help that went above and beyond! Thanks team!
If you are looking for a mattress stop in and talk to Mike, this guy is awesome. He was extremely knowledgeable, not pushy for sales and just down right a nice person to talk to. Mike helped us pick out mattresses for our kids and we couldn’t be happier with the service and our purchase. Thank you Mikeee! I asked to take a picture of him and post it so when someone reads my review, they know who to look for!
Michael was great help and very friendly. He was very attentive to what i was looking for.. We are very excited for our new bedroom set.
Sally was very helpful and informative
Good service
The experience met my expectations.
The deal was excellent, the seller very friendly and very good discounts.
We happened to go during their spring sale event and they had free cupcakes, juice, and succulents! DOLORES was very helpful and explained everything clearly and was not high pressure like some salespeople can be! We would definitely buy from Ashley Furniture and Dolores again in the future!
I dealt with a great sales person David Duba who went above and beyond to help me. After my purchase the 1st and a 2nd delivery yield damaged items. After waiting for a call, I contacted the store to find out a delivery date was scheduled without notification. After trying to reschedule the delivery, I was told the item was on back order. This is a very poor business model and poor quality control. Furthermore, the lady on the phone basically told me, I was going to be charged for a delivery fee and I don't even have the furniture. The order was canceled. Be aware of this furniture store.
Salesman Tim was great!
Purchased a few items here a few weeks ago. Jay our sales person is awesome Pamela needs work
The best place to buy furniture!!
Got 2 new chairs to match a set we had already bought at a liquidator store. Found the exact same chairs for a great price because they were being discontinued.
Deloris always does a great job.
Doloras was excellent, great customer service and very knowledgeable
Very professional and helpful.
Faiza Was amazing really worked with us listened to the things we said we liked and disliked and found something me and my husband loved can’t wait to see it in our new apartment we will definitely be back to finish the rest of our new home
Mike was very helpful and explained all the details to us. We were able to find what we wanted pretty quickly.
The place was beautiful and Jay was very Informative and helpful on making a decision! Thanks
Rula, our sales person has been incredible so far, she assisted us in all our purchases and we will definitely come back for more.
Great furniture at really great prices..knowledgeable and courteous staff at all levels.
From the time I walked in Jay provided great service to me and my mom. He was very attentive.
This situation has been going on since September, 2022. The furniture shipped has had damage since the original delivery! The delivery drivers and customer service was notified on the original delivery date. We even went into the store to try to take care of the issue and they said we had to contact customer by phone, which is horrible customer service. The first time the tech came to fix the issue, we stated to him that we weren't satisfied with the repairs. Also he didn't fix some areas! He took pictures of everything, wrote how we felt about the repairs and the things that weren't fixed! The customer service department was notified several times about everything and they had me send pictures so many times I can't keep track. They said they would send another tech. When the new tech came out he said he couldn't fix it any better and that he couldn't fix anything else because it wasn't on his work order. We let him know we weren't satisfied with that. We have sent pictures so many times to your customer service, your first tech said he took pictures and wrote about us not being satisfied, unless he lied to us! We have been trying to fix this issues since the original delivery. This is our second purchase with Ashley Furniture and both times the furniture came damaged and nothing has been done to take care of the situations. When you purchase something new you expect it to be new not damaged or floor models! I have purchase from many other companies and they take care of the issues, they don't tell the customer just to deal with it or make the customer feel that way! Also when we were sold the mattress we were told we had 90 days to try it out if we didn't like it we could exchange it, but was never told we had to get something equal or more expensive! Original we didn't want to purchase the mattress because it had 10 year warranty same as other mattresses, but 4 times the price and the sales person new this, because we told them that. Nobody in your sales team told us this, if not I wouldn't even bother buying this extremely over priced mattress. This is absolutely obsurd. I have purchase furniture from your competitors and never had these issues! Lastly I have never received the mirror that goes with the bedroom set and we are still being charged for it This needs to be taken care of. This has been the worst customer service experience I ever had! As the situation stands I will never recommend anybody to buy Ashley Furniture.
Very good attention and information at the store.
Kevin your sales man was amazing!!!! No pressure, very kind and knowledgeable!!!!
Can’t wait to get me the new couch bed
Lito was very helpful and made this an easy process. Looked at every furniture store in Orlando for an affordable kitchen table. Finally found it at my last stop!
Delores was a fantastic sales representative; no pressure and incredibly friendly. Prices are reasonable. And it seems like Ashley is making a concerted effort to stop giving China our business.
Lito is amazing!!
Run for your life!!! This furniture store is a complete scam. They will sell you defective and dangerous furniture and then not follow through with the warranty they give you. I bought the extended warranty and they threatened to not cover the defective furniture they sold me. Believe me when I tell you that any other furniture store is a better option. There is a rooms 2 go just down the road. GO THERE TRUST ME!!!
I have make a purchase today at Ashley Waterford Lakes and Jay Martinez was just great. He’s definitely a excellent seller. People person, kind, he cares about his clients… I had a great experience there.
Great sales people & affordable prices.
Sally in Waterford was amazing. Extremely helpful and made our shopping experience great.
Was amazing, Jesus Martinez (jay) was amazing. He did it all and helped out alot with options and was very friendly and smiling all the time..
good furniture showroom
NEVER again will I purchase another thing from Ashley furniture. I purchased a new bedroom set with new box spring and mattress for our guest bedroom. When it arrived I noticed the mattress came rolled up. When the guy opened it, the mattress didn’t lay flat but he told me it would take a couple of hours to fix itself. Well the mattress didn’t fix its self so Ashley sent a technician out who found that the mattress was sunk by 3 inches at the top and bottom. The technician told me that he put in a request for a replacement and that if the replacement did the same thing, I was to receive credit from the defective mattress towards the purchase of a different one. Well the replacement mattress has done the same thing and it has been a nightmare to get them to replace it. I have spoke to so many CS representatives who are completely clueless, numerous emails, tech appointments who don’t show up. Ashley customer service is an absolute joke. They are not honoring their own warranty policies or maybe they do when they feel like getting back to you?? Do yourself a favor and DO NOT buy from Ashley. I have included pictures of my replacement mattress which is also defective.
My mother & I strolled into Ashley to just “window shop” and left with a new sectional and dining room set! Adrian B. was spot on with his recommendations & advice. He listened to what we were looking for, showed us options that fit those parameters, then allowed us to venture through the store and browse on our own time for a bit. He was quick to provide estimates & not once pressured us into a decision. Adrian’s demeanor was exactly what we needed. We laughed & thoroughly enjoyed our time in the store. Definitely recommend his services and will be back for more purchases in the future. An added bonus is our new furniture arrives in a week! Can’t beat that! Thank you Adrian for a great experience!
Friendly, not pushy, salesman knew everything about there products, answered all my questions! Very pleased!
Delores C. made it so easy to find dining chairs and an ottoman that would work for us! She was very helpful and very responsive.
I purchased a new king-size bedroom set and dining table from Ashley's furniture the Waterford store location in orlando. I ordered my furniture on 11/26/22 and it arrived with a damaged storage footboard on 12/7/22 I immediately contacted them to get the item replaced but that's when the hassle began. First call was made the same night they said we need pictures I said fine I sent them then no response 2nd time I called they said they will escalate this situation then no response or email everytime I spoke with someone they said someone will contact you 24-48 hrs seems like a normal customer service script answer. The third time I called because I didn't get no help after 10 days that's when I get another representative tell me we can send someone out to repair your shattered footboard delivery I was in shock with this response because I did not agree to receive damaged items for repair I purchased new. I seem to be getting no where with this situation and I don't know how to go about it anymore. I finally spoke to another rep who at least sent me an email of the situation on 12/22/22 but still no manager or customer service representative was able to help me it felt like after your purchase they don't deal with any problems you have with delivery another thing was they only sent one delivery driver struggled with my furniture and dropped it really hard. My advise is if you do decide to shop with Ashley's furniture which I don't recommend at the moment is open everything while the delivery driver is there if not you will be going thru a hassle of exchanging an item and getting the run around. Hopefully I will get this resolved smh. Update- Ashleys furniture came out and replaced the item that was cracked on 12/28/22 took them no more than 5 minutes will be changing my rating to 4 stars but they still need to improve customer service. All in all problem solved thank you Ashley's furniture.
I’ve been dealing with issues for almost 9 months now and still no response or resolution from upper management. Reginonal Craig Hanson is useless, he is yet to respond to store manager Gabby who first helped me out with another issue with damaged furniture delivered to my home at least 2-3 different times before they got it right. She now has also dropped the ball and is never available, we either go in to early in the day before she gets there or to late in the evening around 6:00 and she’s already gone. After 8 months they finally sent out a service tech who was extremely degrading, he actually thought that my husband was one of the workers doing construction in my home. He didn’t believe that he was the actual homeowner and was questioning why the contractors working on our home Were the ones who opened the from door when he first knocked and not my husband. My husband had to chase him down our driveway because when the workers opened the door and not the homeowner he took off. After that experience I immediately contacted the customer service department via email and phone to make a formal complaint as of yet I have not been contacted by corporate still this has now been Almost a month. We finally had some time to go into the store in person and of course Gaby again was not available. We met with the covering manager Will, Who when first approached us just stood there like if we were supposed to know who he was, he did not introduce himself he did not properly greet us it was more like a yeah what do you want type of attitude like a child. Throughout the conversation it seemed like he was going to be helpful and then got hostile when we requested for him to contact his regional manager Craig he would not provide us his email when I asked him for it, he became very agitated by the situation. We have been waiting for several months trying to get this situated and still no one can make a decision on what to do to move forward. The only positive thing about this process was our sales person Dolores Extremely attentive, Knowledgeable, Empathetic and Amelia which was one of the young ladies that helped us when we met with Will. She too sent a follow-up email to customer service and to the regional Craig and still no response. Till today nothing is resolved. I will never purchase from Ashley furniture gain, not only has The craftsmanship gone down hill but the customer service is nonexistent, Absolutely horrible.
Omar was super delightful from the time I came in to the time I left. Also answered all my questions and the ones he wasn’t able to take me to the person directly. 1010 recommend
Ashley delivered my night stand with no base/legs. It has been four months and just got the 2 sets of legs with no screws to attach them with. One set is cracked and neither one fits level. They will not exchange the night stand either. Worst service ever!!! Your reply stated "Sorry we could not offer what you were hoping for" ....I just want what I paid for which I have not received!!! It was delivered to me with missing parts and I have never gotten all the parts. Even paid the extra for delivery assembly. Hundreds of dollars for an incomplete piece!
Very easy and friendly sales person. Didn’t take me to the most expensive things either. Found what I wanted at my budget
Michael, sales Rep in the Orlando store was very helpful and quick to respond to my messages. Great customer service!
Ask for Janette Perez! She was fantastic and was really key in getting us what we needed. Great store overall.
Rula was by far the best person to manage my order. She was so helpful and NOT at all pushy!!! It was a really fun experience!
Friendly sales staff that applies zero pressure during the processing of searching and purchasing
I walked in the store during work with dirty blue jeans and shirt. No salesperson approached me as I walked around looking. A young salesman name Tim walked up to me and we proceed to shop for furniture. He deserves 5 stars for his salesmanship. Your company would have lost my business if it weren't for him. Gabby was very friendly and helpful finishing up the paperwork and delivery schedule. I was even given the white glove service by Tim!!
It’s hit and miss. I have had some great deliveries and orders. This past one I have been waiting 5 months to then find out they ordered the wrong thing. So I am still waiting.
Efficient service and quick ordering. Sally was the best. Handled everything quickly and professionally. Will definitely return to Ashley and Sally should I be needing furniture in the future. Highly recommended.
Great service great employees. Tim is the best. So nice and helpful and deserves a raise!! We left with everything we needed and more but hey now my house looks amazing.
This is the second time that I have worked directly with Dolores Cancel, Sales Specialist Home Decor at Ashley’s Furniture located at Waterford Lakes. I have enjoyed Dolores’ upmost professionalism, the warm welcome and the sincere interest that she has shown me the times that I have been to Ashley’s to buy furniture. Every single time Dolores has helped me with my purchases it has been a pleasant process. She is professional and patient. I had my doubts on wether or not certain pieces would fit in my downsized home and she went out of her way to measure and make professional recommendations taking into account my taste in furniture and my concerns. I didn’t feel like I was being sold. I felt like she showed a sincere interest in helping in make decisions that would suit my needs best. Thank you Dolores, my home is coming together little by little because of your sincere help. Also, I want to thank Ashley’s furniture for employing professional individuals like Dolores that are a great example of true customer service.
I had a very good experience with the sales person. She didn't pressure sale me at all. She just listened to exactly what it was that I wanted and showed me that. Meantime I looked around and saw really nice furniture for good prices. Not over priced. I am glad I picked Ashley Furniture store out of all the furniture stores I visited to buy a rocker recliner.
Omar was amazing to work with. So helpful knowledgeable
DO NOT BUY A MATTRESS FROM ASHLEY’S. I bought a beauty rest king sized mattress from Ashley’s and it has slowly sunk in the middle after only two years of use. On multiple occasions, I’ve tried to get a technician to honor the10-yr warranty provided by beauty rest and the technicians keep calling my old phone number even though I have on countless occasions tried to change my phone number in their systems. Ashley DOES NOT care about your sleep (contrary to what their hold message says), they DO NOT care about customer care. Their mattresses are better off in a land fill.
Sally was great! Super nice, helpful, ask for Sally!
Thank god for Janett Perez. Moving is always stressful and furniture shopping is no exception. The day before I met Janett, I was followed throughout the store by a male salesman. I told the man I’m only browsing when I arrived but he still kept popping up and trying to sell me something, it was so uncomfortable. The next day I came back only because my mother recommended Janett Perez. I’m so grateful I gave the store another chance because she was amazing and made this process so stress free and enjoyable! She is the best!!! Thank you!!! 😊
Absolutely the WORST! Terrible customer service on the phone and in person! Don’t try calling. You must drive to there location. If not you will deal over the phone with “Customer care”. Non U.S People who have zero clue to what they are saying! The furniture is extremely cheap quality. Don’t waste your time, your money at any Ashley furniture store.
Awesome customer service with Mr. Johnny and Mr. Lito
Great Experience here, Micheal was a rockstar and really went the extra mile to get us the best deal and timely delivery. Highly recommend, ask for Michael!!
Worst quality of furniture ever. My table was delivered damaged. With 1 month the cushion on the chairs were sunken in and my family is on the petite side. I purchased over $5k of furniture and everything is just wrong about it. Never ever again will I purchase from here and let everyone I know possible. They also trick you! What they don’t tell you is that once a technician comes to “fix” the furniture you cannot return. In addition, the tech who came to see my table couldn’t even fix it from being lopsided.
Adrian was great, one of the best customer service reps I’ve ever worked with very helpful on purchasing our couch also thank you to the management for the additional help. Appreciate the great experience I had because of Adrian and will definitely be back in the future & recommend to the rest of my family and friends!
When we walked in we were warmly greeted by Adrian. He immediately asked us what we’re looking for and listened to our concerns. He took us to the area with the couches we preferred but also showed us another section where we found our dream couch. He was very kind, attentive & very helpful! He also speaks Spanish! Adrian, thank you for helping us out and making this a great experience. I can’t wait to send all of my friends and family to this location to work with you.
Mike was really helpful! We received our couch a couple of days after purchasing and love it.
EDIT***When we went in the store, the sofas we chose seemed comfortable. Once they arrived, they feel like rocks. The store's phone goes to "We are currently closed" during hours listed as being open so we can't talk to anyone without driving down. The comfort is imperative as this is where we relax after a long day and put our feet up. The do not allow returns unless there is a defect which they need notification on in 72 hours. The warranty is a scam. Original* Excellent selection. Kevin was fantastic! Showed us all the different options we asked about. Fast delivery (less than a week)
We purchased a $4,000 sectional from the store in Waterford Lakes. They delivered the couch no problem. When we plugged it in and tried it out, we found one of the power recliners doesn’t close. It seems the frame is bent. The manual recliner made a ping sound and a bolt flew out of the bottom. Now it does not recline. We called the store the same day and they send your call to a service center and they make an appointment about a month out to send out a repair person as if you used the furniture for a while and not taking into consideration it is only a few hours old. Be careful buying anything from this store because they really don’t want to help you if there is an issue.
David Duda is the best! He takes great care of you in a timely manner and always has a smile! Four or five associates walked past us and looked at us, never greeting us or saying anything. I was pleasantly surprised to see David still there .
Was looking for bar stools, fou d them
Dolores at the Waterford store was wonderful, very knowledgeable and helpful.
Buenos precios
Service at the store was amazing, now delivery a disaster I was offer $250 gift card as a discount promotion, two months later and still waiting.
David helped my kids and I pick out new bedroom furniture! Extremely courteous and listened to our needs before suggesting a few great options. Made the process smooth and quick. Thank you!
We ordered a bedroom set In March of this year we were aware that it was backordered but when we finally received it the dresser was damaged and the storage bed came without the hardware I had to purchase my own hardware and the storage drawer did not close properly, We called Ashley Home store and they replaced the dresser with another damaged dresser, They told us it would be exchanged and now today is the 4th time that it is going to be exchanged and am still receiving damaged furniture. It was refused. I have been considered a vip member and was assured that the product would be inspected thoroughly that did not happen. Ashely has to do a better job of not sending out damaged items, As we bought 18 items form them the 8 bar stools were perfect but of the remaining 10 items 6 of them were damaged, Beware.
Manny was very knowledgeable and friendly. It was as smooth as you can get.
DO NOT BUY THE RAWCLIF COUCH!!!! Everything looks great in store but the quality is awful. I can’t believe I spent so much money on a couch for it to look like this after not even 2 years. Will never again shop at Ashley. Getting new cushions so hopefully it won’t look this awful.
After you get a decent deal inside the store. The customer service delivery team is awful. They give you a four hour window and of course the literal last minute is usually when the furniture will arrive. So after you plan your day accordingly and have to be home to sign that you received your furniture, they do not care about your time. They come after your four hour agreed upon time and the customer service is awful.
Jay was awesome. Very friendly and found exactly what we were looking for.
My wife and I stopped to look at furniture and was very happy with the service we received. Highly recommended
I went to Ashley’s looking for a table set and needing a mattress. Jay was a great salesman and very helpful. He was very detailed with all the furniture. Thank you for all your help, I am happy with my furniture that I picked. Michelle Silva
Jay was a wonderful and great sales person. He listened to what my wife and I needed for our home,and helped us he was efficient and understanding, I highly recommend him as your salesperson. Thank you Jorge Andino
Friendly employees, very helpful. Beautiful store.
I purchased valeback counter height dining table about a month ago, and they said they will deliver it to my place after a week, they kept delaying and I got it today after four weeks, the table has the wrong measurements. I'll never purchase anything from here anymore.
Awful, awful, awful. Please do yourself a favor and do not order from this company. Sure, the furniture is pretty in the store and the employees are nice, but we have had nothing but problems with our order. The dining room table and buffet table were scheduled to be delivered the following weekend. The buffet table was broken in the box so they had to reschedule that delivery. The delivery men did a terrible job putting together the dining room table and it was so wobbly. We had the technician come out to look at it and he determined it needed a new leg but it's been over a month and we still haven't received that new leg. The buffet table was rescheduled for a few days later and when the delivery time passed we had to call to find out they didn't have it in their warehouse at all or on the delivery truck. The third attempt to deliver it finally came and was installed correctly. Finally, we decided to cancel our living room furniture because it was originally scheduled to come in July but when we called they said October would be the earliest. We cancelled the order and were told that it would be refunded within 10 business days. 5 weeks later and we still haven't received the refund. We had to contact our credit card company to sort it out. The local store cannot help you with your order once it's placed. You have to call the corporate number and they have been an absolute nightmare to deal with. They either hang up on your or tell you what you want to hear to get you off the phone. This place, Ashely Homestore, is an absolute scam. Please listen to reviews and do not order from this company.
Mrs. Rula was very helpful patient and loving..it was due to her behaviour that I furnished all of the house from Ashley
Jay Martinez was an excellent help. His level of knowledge and professionalism was outstanding. He assisted my family in selecting the perfect bedroom sets and mattress.
Amazing experience thanks to Jay Martinez’s!!! I will definitely be returning
The rep who helped us in store - renata - was great, however after 2 weeks with our brand new $1500 couch, one of the seats is broken unexpectedly without cause. Part of it just started sinking in/deflating - feels like there is a lack of cushion inside or something compared to the rest of the seat. I was going to come back for a bed and nightstands but the furniture is expensive and very poor quality. I’m extremely disappointed and will not be buying any other items from Ashley’s.
There are quality furniture but expensive. Go with a budget and stick to it
Hello, my wife and I just had our delivery for our new bedroom set come in. We have 3 pieces of furniture that are damaged, there are handles missing for our night stand. Finally we are missing the beds that are in “back order” that was scheduled all for the same day. This is after 2 weeks of waiting and now we have to wait at the very least 2 more weeks without a bed for our master bedroom. With what was charged I surely expected more, also we would have been fine with waiting so long as the sales rep didn’t make it seem like everything’s would be fine and on time as I was advised by our delivery rep that it was known these are on back order. I’ll update this once they deliver our beds and fix what they promised. This is my current experience. From the Waterford location of Ashley Furniture
Sally Sims is very knowledgeable and helpful! She made our purchasing of new furniture so easy and fun! Highly recommended asking for her when you visit! Great furniture and pricing! Beautiful store!
Worst delivery experience ever. It's now 6 different delivery time slots and 5 different days. 1st delivery the truck door was open and furniture fell out on road and got damanged. 2nd delivery they texted said 9 mins away, we were 5 mins away. Never saw them didn't even call especially since they screwed up on the first delivery. 3rd delivery they texted said they were 5 mins away then texted back and said its not on truck. 4th the manger scheduled delivery date and time they didn't show up. I had to call to see what happened. They just said they couldn't make delivery that day. On the 5th manger scheduled delivery time slot we waited and driver calls to say they are moving us to a later time slot. Now its our 6th time slot no furniture yet. They are wasting our time. we have jobs and schedules too.
This is my first time buying furniture from anything other than Wayfair or Amazon. When I first went to this location I was greeted by Dolores Cancel, I let her know I had a few sofas in mind and was going to debate between them. She gave us space while my wife and I sat and talked about the pros and cons of each sofa. Dolores never made us feel pressured and didn’t stand over us the whole time, she gave us time to talk and when we needed her she was right there ready to help. We didn’t know if we’d buy that day but she helped us to come to that decision, like I said before, with no pressure. I appreciate that kind of service more than a salesperson breathing down my neck. So thanks Dolores! We love the sofa we got too!
They added the protection plan to my order without asking, or telling us. On top of that, they tried to tack on $500 above the clearly displayed price at the register. They corrected it when I pointed it out, but c'mon. Watch them like a hawk every step of the way, or just go somewhere else if you don't want to deal with someone trying to milk you in underhanded ways.
Renata was very nice and professional. She helped us find the sectional that we were looking for! Thank you!
Faiza was very pleasant and a pleasure to work with. She allowed us time to look around the store, when we made our selection she was extremely helpful. I highly recommend Faiza and Ashley furniture in Waterford.
I love Dolores! This person always make me so happy to come back to the store and get anything i need , soooo nice and helpful .. thank you for your time and helping with my selections 🙏🏻♥️
It is a very good quality furniture store since they specialize in making their own furniture and the service is great even at a good price...😊
Janett was very friendly and knowledgeable.
I TELL YOU DO NOT COME HERE. These salesman are straight liars. Spent 4K here and they wanna deliver my damn products when they feel like it. The salesman specifically Alan is the worst person to ever deal with. Honestly this guy should be in a office kicking rocks. If I could give this store a negative rating I would I swear. Plz don’t waste your money with these scammers.
We visited on Memorial Day and was greeted by Michael (sharply dressed with glasses). He was very pleasant and helpful. Even when we told him that we were just looking, he still provided us with wonderful customer service.
Very bad customer service no one answers the phone. I received my bed room damaged. They transferred me to coprate but one answers the phone they only tell you to wait 72 hrs then nothing happens.
Horrible experience with customer service and product quality problems from day 1. Not happy
Lito was fantastic to work with. He was friendly and helpful. Would recommend!!!
Dolores our Associate was wonderful. She explained everything regarding delivery and furniture. Things I would not have thought about. The model was full size we ordered queen so bookshelf pier wouldn’t work. Gabby the general manager was friendly and attentive to our needs. Bert was always there to lend a hand. Would definitely recommend and go back.
Decent furniture but limited selection
(Translated by Google) I think we will not buy in this place again, it is the second time that we buy something here and as always the delivery is very delayed, they say that they will deliver a certain date and then that they will not, what is there to wait another week! (Original) Creo que no volveremos a comprar en este lugar, es la segunda vez que compramos algo aquí y como siempre la entrega es muy demorada, ellos dicen que entregarán cierta fecha y luego que ya no, qué hay que esperar otra semana más!
8/4/22 Update: some one reached out and said they would remedy the situation but no resolution has been made. I have been given the runaround and very little transparency about what to expect. Customer service is still 1 star. Please do not purchase the furniture protections plan it is worthless!!! I have purchased through this store 3 times since 2012 and each time I was sold on the protection plan. I was informed that if not used I could have the money back after 5 years. I was not informed of any stipulation on when I had to submit a claim for the refund. After being told the same thing about our furniture purchase through Ashley's of Austin Texas I decided to pull up the receipts I saved from Orlando to try and get a store credit. I was told by the Orlando store that they do not do that , even though she confirms that they have been getting alot of calls related to that issue lately. Wouldn't it concern you that maybe the facts about the refunds are true if multiple people are requesting it? I called Gaurdmans and they confirmed that Ashley does give refunds of unused protection plans. I then called corporate who also confirmed but said I had to speak with the store manager for the Orlando store. After calling the Orlando Store again and talking to Michael (who is not the official store manager) I was told the best they could do was a $100 gift card in store to offset the $480 I already spent in protection that I did not use. Keep in mind all I wanted was a store credit which would go right back into their pockets. Even after I pointed out that their reviews locally and via corporate website were poor they still would not budge to accommodate this loyal customer. It is very sad and I will be submitting a claim through the BBB. Ashely will no longer have my services and I will be cancelling my order through the Austin Store as well.
Love working with Johnny, and Litto always knows to find what I need. Thanks!
Kevin was extremely helpful when my husband and I walked in to buy a mattress and a few other other items. I will definitely ask for him in the future if I need to. Thx!
Manny was very helpful! I recently had an awful experience with a furniture store, so it was a breath of fresh air to visit Ashley furniture and be taken care of.
Went to Ashleys to buy a bed for my pregnant wife & I. Our sales associate Tim was very helpful and defiantly took care of us in the store. Once we left the store, it was literally all downhill from there. We schedule the delivery for 4/9/22... and our sales associate Tim entered the wrong date of 04/19/22. So when we arrived at our new apartment 100 miles away from our past residence... we were left without a bed. So we had to go to Walmart, buy an air mattress to sleep on till this got fixed. I went ahead and called the customer service line to get the delivery date updated to the earliest date, and after 3 hours on the phone, 5 different people, and 3 incorrect dates... I finally have a delivery date of 4/13/22. If you are purchasing with a delivery, before you leave the store... double... TRIPLE check everything on the delivery is correct.
The sales man David at alafaya store let me say this I can’t thank that man enough I have a major up coming surgery and he was so helpful I making sure we got the right couch and helping us make sure it will be at our home in time and his customer service is out of this work you need to ask for him when you go to that store he is what the company face should be thanks David you are the best thanks for being so kind to me and my wife. We will be back for sure
If I can give this store a 0 star I would. We went to purchase a bedroom set in February 2022. We made sure we picked a set that wasn’t on back order and had a quick delivery’s A day before the delivery they called and stated the bed was back order we had to week another 2 weeks. 2 weeks came and they called the day before again to say it was back order again. I spoke to an agent and then they said it was scheduled for a certain day and when I called to find out the day before they stated, we wanted to do a new selection and there was a code in the order. I asked to speak to the store manager Humberto and he confirm and stated he need to send a email to corporate to get it reschedule. 2 weeks pass and no answer. I decide to come to the store today and ask what’s going on with my order. They stated the code was still there. I ask for the store manager again and he said he can’t do anything that I would have to call corporate. This running was the worst experience ever. My husband was schedule for heart surgery and i ordered in advice because of it. This store no customer service. I will not spend my hard earn money on a company that don’t have people that care. I ended up canceling my order. Will cancel my card too.
Great place to shop easy convenient lots of different styles to choose from Kevin our salesman was very helpful
All my furniture is from Ashley and love it! What I do have a problem with is the repair and cleaning furniture package they sell you. The one that was sold to me is “Protect All”, biggest mistake and waste of money!!! I filed two claims, one was denied and my second one is 4 months old. I send numerous emails which was just got acknowledged a month later, called numerous times and same answer… it’s being escalated to management and still no resolution of my claim! Ridiculous and very upsetting! Do your research of the company before purchasing it! It will probably be cheaper to hire someone to come clean your furniture when needed!
Jay was very accommodating and the service was excellent.
Paid $1,000 for a sofa at the end of 2020. Gets delivered in the beginning of 2021. Just over a year later the zipper on the back cushion breaks from normal use (people sitting down, not me actually unzipping it). It's too late for the factory warranty, so I use the $250 warranty I purchased and learn that zippers aren't covered. This was not in the initial brochure - apparently it's in the fine-print full-plan. So, while I should have refused to get the insurance until I could sit and read the entire plan and accept it as-is, it should be noted that the sofa we spent $1000 barely made it one year before breaking. I will not be using Ashley's in the future, as I would rather pay for something that lasts (and thought I was).
Delores greeted us at the door , zero pressure and we made a purchase . Great transaction. Thank you Ed
Friendly Lyn walked us through the whole process very quick and efficiently, was very instrumental and helped us to make the right decision and choice
Worst experience ever. My bed was to originally arrive on December 4th, 2021 never received it. The next date was December 27 didn’t receive it and then finally I received it January 18! But they were missing pieces. Now 2 months later bed still isn’t fixed and missing MORE PIECES. never will buy from here again.
Don’t believe the positive reviews. Everything is peachy while they are selling and in store. The real nightmare happens when your items get delivered because they send you defective merchandise. And good luck reaching the store - you will get rerouted to a call center. My original table had issues. I had to drive to the store to get them to exchange it. Then I waited two months for a replacement, which arrived today. And it’s broken. The delivery guys take off before it’s resolved, while you are in hold with their RUDE care team. Their escalations team is even worse. They clearly do not inspect items before they go on the truck and they charge you for assembly for pre-assembled items. You will be spending more time on hold and less time enjoying the expensive items you purchased with this store. Never again. It’s like buying a lemon from a used car lot.
Nice show room
Everyone is always courteous, no high-pressure sales tactics, and they are all knowledgeable. I always work with David and he is second to none!
Mike is one of the best sales persons I have ever met. He is knowledgeable and can drive customer experience to the fullest. Thanks for taking care of us!
Kevin was my sales agent and he was very knowledgeable. He showed me several options of the furniture I was looking for and was able to move pieces of the sectional sofa's around to give me a visual of how they would look. He was accommodating and not pushy. I appreciate all of his help and answering my questions over a phone call a couple of days later. I am now waiting for my sofa to be delivered and excited to see how it looks in my family room!
Terrible customer experience. Your products don't arrive on time and they don't all come together. If you order a bed you will get part of a bed and wait months before the other part comes. Plus the other part may not come with all of the pieces. They sent me slats with no bolts or instructions on how to install them. Plus if you pay for installation they actually don't install the whole bed it's very misleading. They're way of helping solve the problem was that I should have read the fine print before placing the order.
I was served by Rula who was very professional, knowledgeable and efficient. She is a great salesperson and provides great customer service. Thank you
Sally is wonderful! She is very insightful, understood my needs and guided me to the right decision.
Janett was very helpful and accommodating. Overall it was a great experience
Great service. Lito our salesman was amazing.
They Have The Best Of Everything But With Progressive Leasing Is Not Worth It! Sorry Guys it's The Truth!
An expansive, diverse, and high-quality set of furnishings in their warehouse. There are options for everything you could want in your home for budgets of all sizes. But most importantly, an exceptional team comprised of members clearly dedicated to their job and providing unparalleled customer service. I had the pleasure of working with Alan Moore who gave me an articulate explanation of each item I was interested in and was able to suggest helpful proposals for items he could ascertain were within my desired style. He throughly explained the costs and differences between products, and he had a warm, welcoming energy about him.
Had a fantastic experience working with Kevin. Amazing customer service great promotions and amazing prices we got all the furniture we needed. Super Happy!!
Trying to get a hold of someone to answer the phone is near impossible. Was on hold and “ only number 100” in line . HORRIBLE CUSTOMER SERVICE!!
Lito and Ping were delightful to work with when searching for our new kitchen table set! They showed us the options available to us, and they processed our order quickly, I would highly recommend both of these salespersons!
My husband and me had such a great experiences with Kevin - one of the sale persons at Ashley Orlando. The furniture are high quality, the price is a little high but Kevin was very open to give us discounts. He also had good taste of interior design, he recommended us which furniture should be good for the home. Generally, he knows what he is doing, on the point. Highly recommended Kevin for anyone who wants to shop at Ashley Orlando
Kevin at Waterford lakes is fantastic, go see him!
Christopher was fantastic! Attentive, professional, charming and efficient!
Christopher and Jesus are awesome salesman! I highly recommend you ask for them.
Christopher was great to work with
Chris was amazing .. patient and soo polite. I will be back! Stay well!
Christopher Plaza was very helpful and also he explained to us all the details about the products and brands selected in our purchase. He guide us to select what it was best for us acording with our budget. Excellent customer service.
Entire time I was there only 1 person managed to greet me. Decided not to pursue purchasing anything from this establishment. This place reeks of staff just looking at you and not offering to help. But other customers were being assisted. Regardless, this place should do better on how they treat customers. Maybe they judged a book by its cover.
Christopher did an awesome job helping us find the perfect bedroom set for our home. We were on a time crunch and we did not feel rush or force to purchase.
Christopher was amazing at the door he help us from the beginning until the ending. Had a bad experience at rooms to go and came over here and wow was there a different in the experince with christopher so profesional.
Kevin Schmeider was wonderful!!! He was honest, very helpful, very informative, not pushy, very kind, patient, and gave us great advice. We bought 3 rooms of furniture from him and felt at ease and confident in doing so. That says A Lot!! Thank you Kevin! We will see you again soon for the mattress and bed set.
Mr. David Duba was very helpful and quickly helped me find exactly what I was looking for. I'm looking forward to receiving my furniture this weekend.
Bought Some living room furniture, got a nice deal.
Kevin did an extraordinary job! He diligently worked with us on our purchase. I can tell you he went over and beyond in making this purchase close successfully! I will be shopping with him again. Great job!
My first experience with Ashley's left alot to be desired I promised I would never come back but we were in the neighborhood and decided to stop in. I can tell you the experience was totally different Sally was an absolute pleasure to work with. She was amazing and completely changed my perspective on the company. Thank you so much for all your help and amazing service!
Was recommended for Christopher and they were 100 percent correct. They need more people like chris for Customer service and knowledge. Was extremely nice and professional.
We work with Christopher and the only word i can Use is WOW he is amazing and extremly profesional. He esa nice to me and my Kids. We felt like family.
Chris was amazing! He gave us space to look on our own and would check every now and then to answer any questions. He was through with prices and knowledgeable about almost everything in the store. He also helped us tremendously with the prices to fit in our budget and everything was due in time record. Big charisma and excellent costumer service. Thank you, Chris! We will definitely be back in the future!
Amazing, Amazing, Christopher is your go to person hands down!! Go get the best service in future at Ashley!
The WORST customer service and furniture I have ever recieved. RUDE and UNPROFESSIONAL staff and DAMAGED/DEFECTIVE furniture. Ashley gave me DAMAGED furniture - scratched up desk and ripped couch. I notified them about the issues within the 3 business days per their policy and they have not fixed, replaced nor refunded my money. They have visted my home about 5 times and have not been able to fix the issues yet they have refused to replace or refund my furniture. I got so FRUSTRATED that I demanded a full refund and told then to come pick up the damaged products and they told me that since I reported the issue with the 3 business day per their policy I was entitled to a full refund and that they would send for final approval within 5 business days. Over 2 months later since requesting my refund I am still dealing with this. They still have not refunded my money and I am being giving the run around. Ashley come and pick up your DEFECTIVE FURNITURE AND REFUND MY MONEY. Stop selling damaged goods.
I worked with Dave Duba to purchase a dining room set, bar stools and bedroom set. The entire process from start to finish was perfect. Dave was very knowledgeable, attentive and kind. I would highly recommend that you ask for Dave when you go in. He has been at Ashley almost 15 years and will certainly take care of you. Delivery scheduling and delivery itself went very smoothly and my furniture was delivered with care, put together quickly and the guys were courteous. Great experience all the way around, and ill be going back soon to purchase more furniture from them. Mainly because of how awesome Dave was!
So we bought 4 dining room chairs from them 2 months ago. Chairs arrived damaged, have been trying to get someone to fix the since. No response from the number they tell you to call, and the store claims they cannot do anything about it. How can the store I bought these (not so cheap) chairs from do nothing about the broken products they sold me? I'm sure there was no problem processing my payment. Get your furniture elsewhere.
Our purchase experience was great and our salesperson Ping was awesome she went above and beyond to make everything work for us Hire more Ping 🙂
Awesome experience!!! Chris was excellent getting me the furniture I wanted. He was friendly, corteous, profesional and super patient. He got me exactly the deal I was looking for
Christopher was amazing! So helpful and de-escalated a stressful situation. Got me exactly what I wanted and was able to get a timely delivery and have my old (incorrect) furniture removed! Will definitely be asking for him with any future purchases!
I was help by Christopher Plaza and it was an amazing service for everything.
Sally has been our salesperson on multiple purchase at the Waterford Lakes location. She is extremely knowledgeable and very on point with the information she has provided. Our experiences have been excellent as she makes everything so easy.
I bought a king bed, dining room and living room furniture and they all broke within a year. Customer service is TERRIBLE. Returning a product is a nightmare. I won’t ever recommend this store or buy anything here ever again
Excellent customer service!!! Kevin was extremely helpful. Knowledgeable on the product and services provided by Ashley Furniture. Thank you Kevin!
Very impressed with this store! Rula was the lady that helped us and she was so accommodating, as well as her boss. It’s always good to support locally, their prices were competitive and the quality is FANTASTIC! There is a big difference in quality with this store and other places we looked at, and we were extremely impressed. Highly recommend this store.
Dave Duba did a great job helping find the mattress and bed I bought!Thanks Dave very friendly and helpful.
Just window shopping
When we first arrived Alan greeted us. Off the bat he was great to work with, we explained on our first visit we were just window shopping for our new house to get ideas and he didn’t hound us like most sales people. When we returned to purchase he was super thorough and honored all price matches. Even after purchasing he was still available for questions regarding pick up and delivery! He really made our experience stress free! If you go in, definitely ask for Alan!
Sally was amazing! Warm, professional, and knowledgeable! We are so happy with our furniture purchase :) Also, my furniture was delivered quickly and at the beginning of the delivery window.
Wife and I was looking to purchase a new recliner, Since we've shopped at Ashley in the past we decided to check. We was immediately welcomed by Manny and he walked us around till I found the right one. Manny was very helpful and knowledgeable on what I wanted. Thank you...
Very nice place. The layout was nice. Beautiful furniture. Only problem is but the furniture I was looking for is a particular one. They did not have it in stock. But if you're looking for quality and good furniture this is the place. Thank you
In September 2021 my husband and I purchased a mattress and dining set from the Ashley HomeStore location at Waterford Lakes. This was our first purchase from Ashley HomeStore. The mattress was delivered within a week, but we were told there would be an approximate delay of 8-12 weeks on the dinette set, and we were willing to wait a few months. On Friday, 10/15/21, I made an inquiry as to the status of the dinette set. I was told it would be available approximately in May of 2022, or possibly a little longer! After discussing the situation with my husband, I called the Waterford Lakes location, and asked to speak with a salesperson as to the availability of another dinette set in stock similar to the set we had purchased. ( I was told the salesperson who originally processed our order was no longer with the company). The friendly voice on the other end of the phone was Alan. I explained the situation to him, and he was so helpful. He said he would text pictures of similar sets to the original one purchased. Needless to say, I found another set I liked, and it was delivered on Tuesday, 10/19/2021. The delivery people were courteous and efficient. We are extremely happy with the set we received. A very special thank you to Alan for helping us out in a situation that wasn't his to begin with. He handled everything as if it was his sale, and he wasn't settling for anything less than 100%! I didn't even have to make a second trip to the store, as Alan and the office staff handled everything. Thanks again, Alan! You are very much appreciated!
Thank you Ping Jiang. She made a possible painful interaction both painless and enjoyable. Every bit the professional. Addressed my furniture anxiety by walking me through the entire process. Epitome of a professional! Thank you again Ms. Ping!
We just came to this store and worked with Ping to purchase furniture. This was the most comfortable and effortless furniture buying experience we have ever had. Ping was great in walking us through our furniture options and made us feel like we had known her for a while. I’d recommend going to the store and asking for her to see how she can help you find your new furniture. Furniture is such a long term commitment that you should feel comfortable and trust who you work with.
Thank you so much RULA ☺️ She was so patient and kind! I had a wonderful experience with her very knowledgeable and gave me the best deal possible great customer service 10 out of 10 would recommend when you go ask for Rula ❤️
Really nice furniture and the staff is friendly.
I read those recent bbb reviews after I purchased a couch for my mom at this store. So I was pretty worried. For no reason at all. I had an amazing experience. I was greeted at the door and helped immediately. I already knew the couch I wanted. I was also shown other couches which made me feel like I had made the best choice in the end. My sales person was nice and patient (and beautiful) with my my mom and I. She also helped on the delivery fee. I purchased the couch on Monday received it on that Thursday morning at 930am. I had a 9am to 1pm window. This was very important to us as my mom waited for 2 months from a previous furniture store on the delivery of furniture due to Covid. Thank you for your patience and professionalism and for delivering the couch so quickly. The delivery man Hector and his crew were also very nice. They set everything up and removed all plastic and boxes. I would definitely recommend this store to others.
Our sales associate Ping was so knowledgeable and helped us and really took the time to explain the mattress, bedroom set and loveseat we purchased.
I just want to compliment Alan Moore, one of the sales associates at the Waterford store. He was great to work with. He was very knowledgeable and patient as he worked with us to find and purchase our new living room set. He made our experience fun and worked to get us the best price on our furniture. Way to go Alan!
Kevin was so knowledgeable and helped me out when I needed to get new furniture for my home. It was fast and easy and I would recommended him to my family when they need a furniture purchase. Thanks Kevin, I will be back soon.
Had a great experience at Ashley’s furniture Ping is a great associate and her boss Humberto is very nice. They are great to do business with, I would recommend them to everybody.
We were very impressed with the sales person we met at the store. We were not actually planning to buy that day and was just looking. However, Lito did a really good job explaining the features and warranty so we decided to go ahead and buy. They deliver our new sectional this Saturday and we are super excited. Thanks, Lito
Nothing less than STELLAR experience! Sally help me walk away with the exact piece of furniture I was looking for. No pressure, she stood afar while we tried a good 20 different items. She is so charismatic and knowledgeable amazing thank you. Ashley, she is a true asset to your company! Sally got me a credit line of $4000! Delivery this week - thank you so much and I will use Sally for all my furniture and decor needs moving forward. Very happy client!
Dolores Cancel was absolutely awesome to work with! She made our purchase experience pleasant. I would recommend her to anyone looking to purchase furniture. A+ service!
Our experience buying our furniture was wonderful! Our sale person Sally Seaton was very helpful and took the time on answering all of our question. I will give Sally 5 stars and we definitely be coming back and we will recommend Ashley Furniture and also Sally to our friends and family. Thank you so.much!
Our experience could not have been better if not for the help, the dedication, and compassion our sales rep Andre had. I would recommend everyone I know. Furniture is beautiful and everything was made simple with delivery band installation
We just had the greatest experience here! Kevin and Humberto were very personable, took their time to help us thoroughly and strategically, and really showed that they cared about us getting the best deals Ashley’s has to offer. Even if you have to drive out of your way for the Ashley’s location in Waterford Lakes, I promise you the sales team there will make it worth it!
We had an absolutely wonderful experience shopping with Faiza. She even matched the online price to give us an amazing deal. So thankful for her! We will definitely be coming back to check out some bar carts! Thank you!
If your in the Orlando area come to the Ashley in Waterford Lakes and ask for Rula. She is the best!!!
Went in to look for a recliner. Andre was extremely helpful and was very patient in spite of my husband’s dozens of questions. Another great experience at Ashley. Can’t wait to get the new chair!
Go see Kevin at the Waterford Lakes store! He is the best salesperson as he was attentive and got me the best deal on my sectional armless chair and desk!
They sells you furniture sets knowing that they don't have them all together and then they start delivering your furniture set incompletes. No good at all 👎🏻👎🏻👎🏻👎🏻
Ashley did my delivery, the delivery people did a hole in my wall, Ashley never took responsibility for it. I called the Waterford lakes store, they transferred me to "the department" who supposedly manage complaints. I waited the first time for 48minutes, called back they transfer me again waited for 1hour 28 minutes. Never answer. They will destroy you properly and never take responsibility for it. I canceled all my future orders.
Horrible customer service. You buy new furniture and they send dirty broken furniture. Never AGAIN!
Found a good deal on furniture I needed. Fast and easy. No pressure sales. Salesperson Chris was excellent.
The sales representative, Kevin assisted us with the purchase of a quality mattress with exceptional service
Horrible horrible horrible Do not buy from this company Fake charges including for damage items Save your time money and health Buy from Amazon or rooms to go
(Translated by Google) Good merchandise, attentive employees (Original) Buena mercancía, los empleados atentos
A lot of cheap furniture that you'll end up changing in a couple of yrs. thankfully, we bought insurance, but it was a battle to get it covered.
It was a pressure free best furniture buying experience I have ever had. Renata was amazing an extremely helpful.
Clean store. Always a pleasure to see new fresh designs in furniture.
Excellent experience. CJ was very patient, helpful, & knowledge.
I have has the worst customer experience at Ashley Furniture. I purchased a bedroom set for my new home in August. The sales representative never explained that is was on back order. Ashley's gave me a delivery date of August 25. I called to confirm the delivery date and was then told that the date had been changed to September 5th. I didn't think anything of it so I patiently waited. I never received a call from anyone to inform me that again the delivery date would be changed to the end of September. I called again on September 10th to then be told the date of October 1st. I called today again to verify the delivery date and now I'm being told October 13th through sometime in December. I will never make a purchase with Ashley Furniture again.
We shopped around quite a bit for a dining room set and finally found one we loved at Ashley. The customer service was fantastic over three separate visits before we made up our minds. The Labor Day sale price was beyond great, and despite production delays causing trouble for furniture retailers everywhere, we were able to get our new furniture delivered in about 2 weeks. This was a great experience and will definitely be shopping there again in the future.
Thank you , Kevin for your exceptional customer service!
Not recommended, you have to check all the papers you sign because they split the real balance and is not the real deal they had said,our bed frame was not in stock supposedly so then vendor pulled out some papers to sign which were other unknown cost without my knowledge, in my case the vendor was Johnny and the manager said she can't do nothing because you are responsible to read the papers. They're pitcher and catcher. I don't believe people like johnny should be representing the company with all his lies and hidden truths.
Rula was so helpful and an absolute pleasure to be helped by. My wife and I will always do business with Ashley Home Store. Thank you Rula for being awesome and patient.
So last weekend my fiancé and I went to Ashley‘s HomeStore at the Waterford Lakes location and the sales attendant named Sally went over and beyond to assist us in finding the perfect sectional and king size comfortable therapeutic Serta mattress with base. If you are within the Waterford Lakes area stop by the Ashley‘s HomeStore at the Waterford Lakes location and ask for Sally, she’s helpful, attentive, personable and you won’t be disappointed. Sally, we want just want to say ….. Thank you so very much!!!
Ashley furniture has terrible service. Do not buy from them. Bought a new couch and it came stained. They have been giving me the roundabout for a month even though it came damaged from the box and I contacted them the same day. Save yourselves the hassle.
I had a long list and was dreading having to decide on two bedrooms worth of furniture. My sales rep, Janett, was incredible. She was super knowledgeable on the inventory, and extremely nice. I described what I was looking for and what I wanted to avoid, and she took me straight to some great matches. She made everything a breeze. Thank you Janett!!
This is the first time we find a sales person at Ashley who is dedicated and honest in everything he was selling us. Michael Perez at Waterford Lake in Orlando/FL. If I come back to the store, it would be because of him. I love the furniture they have, but their sales there lie to us all the time about time of delivery, about the discount, everything except Michel he was so honest in everything and we purchased the beautiful Alesandra living room set because of him. Thank you Mike!!
Beautiful options to choose from. Ping was very helpful from the beginning to end! Thank you Ping
Great furniture and friendly staff. Kevin was super helpful.
They're happy to sell, but don't deliver when they're scheduled to and don't accept returns of still boxed merchandise. We wanted counter height barstools and the sales person sold us 2. When delivered, we noticed they were too short to be barstools and called in to see how to return. We were told to take them back to the store in 30 days. 2 weeks later we got to the store with the still boxed merchandise and Jessica at customer service said they would have accepted the return in 72hrs, but not now. That's not what customer service said the day we called. She refused to help us and snarkily offered show us the policy as to why she would not accept our return. So now we have an open case and have to find out our options. 10/10 do not recommend.
Arrived at Ashley HomeStore on accident. Ended up buying a whole new living room and bedroom. After no luck shopping online, my spouse and I were planning to shop around locally "just to get some ideas." We were initially going to stop by a local RTG, but we missed the turn and found ourselves at Ashley HomeStore instead. Our salesperson, Alan, was incredibly helpful and a pleasure to shop with. He helped us select the perfect sofa, bedroom furniture, and mattress, and was able to answer all of our questions. We never felt pressured to purchase more than we were interested in, and it was honestly a fun experience. I would highly recommend this location to anyone looking for something beyond your standard "assembly required"-type furniture stores.
Johnny is the best thank you
The worst experience ever with incomplete item at delivery and i just notice that my 4k recliner sofas are broken cause the delivery guys didn't take care of it! And now is difficult to get someone to fix this mess
Horrible service an cheap product. We sat on the couch less than a week and the armrest broke and the stitching is coming up all over. Tried to call but we are always put on hold for half an hour then hung up on. Tried reaching out online. First they sent a technician to look at the couch. He said he was too busy to fix anything but referred us to an extended warranty that r never purchased. He also blamed the stitching on our dog who had never been in the house with the couch and said that the buttons on on our pants could have caused it. After talking to a manager, they scheduled another technician, but they always schedule him while we are at work. We only find out the times less than 24 hours before they come and they have refused our requests to come at a decent time in the afternoon. Still waiting to get our expensive new couch fixed
To many sales people pushing at you can't look in peace prices are high
Amazing customer service!!! Lito, our salesman, was friendly, informative, extremely patient and helpful. It was a 2 hour process in buying furniture to fill a new house. The store and quality of the furniture is on point. Thanks to the manager too. EXCELLENT experience!!
Very helpful sales person, Lito. He answered all my questions and was concerned that I was satisfied. Purchase process was smooth and efficient. I will continue to shop at Ashley Furniture.
Sally at the Waterford Lakes store is phenomenal! I truly believe she is THE most fantastic sales person I have ever worked with. We purchased a reclining sectional that did not work in our home and we went back to the store and she worked with us until we were completely satisfied with our new purchase. She was patient, kind, helpful, and at no time made me feel pressured or annoying… and I had 4 trips back to the store after delivery -she was smiling and kind every time. She is the epitome of customer centric. Thank you, Sally for going out of your way to be so kind and patient. I highly recommend if you visit this store to ask for her. You won’t be disappointed!
So up until 6/30/2021 Ashley HomeStore in Waterford Lakes has been my go to for furniture for over 10 years. Their salesman David is fantastic to work with, their product is good for the price and lots of selection. But then I tried to cancel an order... I had ordered a mattress in store to be delivered. We called shortly after ordering to cancel as we found a better deal we could not refuse. 35 days later we have no refund back to our card. I have talked to this store at least 5 times and always a different person with a different promise. Again 5 weeks later I do not have my money back and am receiving interest charges against it. I guarantee if I kept $1000 from Ashley Furniture this long they would press charges against me. Crazy how they take the money from your card immediately, but when you have a legitimate cancelation, long before any delivery is even setup, they continue to hold it this long. Ashley, you are making interest on my money all the while i am being charged penalties. This is bad faith plain and simple. I cannot afford an attorney to help me fight this, so i will continue to call weekly for the next excuse to not return my money to me. I can promise that i will never again set foot in your store, nor will I ever tell anyone who asks, that we got our furniture from you. I would not wish this sort of treatment on anyone. (PS forced to give a star in order to post)
Christopher, excellent customer service..
Our sales person, Jacob, was very pleasant and didn't push for the sale. He patiently answered all our questions. We love the sectional couch we bought--can't wait for it to arrive! After price comparing at several other competitors, this was definitely the best deal. :-)
My wife and I just bought a new bedroom set. We really appreciate the kind and helpful advice and service that Dolores gave. She confidently answered all of our questions. Dolores is truly an excellent Ashley employee and deserves recognition.
Excellent
Tha place was amazing home store
Great place, great location, huge selection. Salesman was very nice, professional, not high pressure and got me exactly what I needed. He was very knowledgeable, polite and I would recommend everyone buying from them. Will definitely purchase from this location and salesperson again. 10/10. Don’t waste your time going anywhere else
The Sales person CJ Christian did an excelent job. He did the best to please my wife and myself. Showing around on what we where looking. Further more, he show us with interest; ending the sale in much more that we went for. Totaling $1,341.86 +$212.99
We had a saleman who was outstanding. He introduced himself at the entrance and then let us browse until we were ready to possibly order something. His name was Dave and I would highly recommend him to anyone going to shop at that location. Thank you Dave!
The sales people at Ashley Furniture were exceptional, friendly, and very knowledgeable, especially Litto. Highly recommend going back to him for future purchases.
Had a very good experience shopping at Ashley, Went in to buy a couch and ended up with a new home full of furniture... Janett P. Was awesome, she listened to what we told her we liked and only showed us furniture that fit us. She made the whole process seamless. Will definitely be going back to get a few more pieces to complete our house
Made a purchase in May 2021. Paid in full for delivery and set up. The delivery was made on the promised date but only 1 of the 2 items was set up. The delivery guys said that they were not responsible for the setup. I have made numerous calls to Ashley and they keep telling me that the parts to set up the 2nd item is not available and will be sent to me when they are in stock. It is 2 months and I am still waiting. I paid for a service that Ashey did not deliver. I also have an item in my house that cannot be put into use and is just taking up space.
(Translated by Google) The worst experience of my life. Irresponsible in delivery and terrible quality. Three delivery attempts. On top of that, they want me to keep the damaged product. In the delivery they broke the door and who answers for that? May my bad experience save someone from making a bad decision to buy from you. (Original) La peor experiencia de mi vida. Inrresponsables en la entrega y pésima calidad. Tres intentos de entrega. Encima quieren que me quede con el producto dañado. En la entrega rompieron la puerta y quien responde por eso? Que mi mala experiencia pueda salvar a alguien de tomar una pésima decisión de comprarles.
Looking for a recliner. They had a wide variety but the one that I like was just too expensive. Will keep looking around!
Dr Bert, the manager, was fantastic.
Great service. No pressure and really pleasant sales person.
Terrible phone service. Takes several attempts to try and talk to actual store. Had problems with couch and delivery persons on two occasions.
Love their furniture. The salesman was really helpful.
Do not buy any furniture from this store! Ashley furniture does not care about their customers! I bought a sectional couch and within one month the fabric starting to fray and turn into little balls of fabric. They told me it was normal wear and tear. After one month? They just did not want to do anything for me. Quality is horrible. Warranty department horrible! Management horrible! I have bought several things from the store but never again! You are better off going to rooms to go or anywhere else! You have been warned! This place is horrible!
Worst customer services ever , how can ask a customer to leave the store if you don't going to buy without know if you going to buy or no is crazy am taking my money some where else!!!
So I ordered 2 sofas mid-May. The sales rep told me it would be delivered in 4-6 weeks, possibly sooner. It's been 5 weeks and not a word. I called and no one in the store answered, so the system transferred me to the general customer service number. The woman I spoke with said that corporate told stores at the beginning of the year that the 4-6 week timeframe is no longer valid because of Covid, so it's up to 18 weeks!!!! I was ticked off because if the store had told the truth, I would not have purchased from them. I am starting over, and have NO living room furniture. 5 weeks without a sofa has been hard, but up to 18 weeks!!???!!!??? I am so upset I was lied to just to get a sale. I am planning to go find something else from another furniture store and cancel the Ashley order.
Our salesman was Christopher and he was amazing from the start! He was patient, informative and truly seemed to be excited for us! He took the time to make sure everything was correct, worked with us In financing. He was truly amazing and I will shop here every time, with him!
Ylliany is the best here please ask for her when going here you won’t regret it !!
This was the first time we have ever shopped here and I don’t know why we had never come in before. Nye (I think that’s how you spell her name) was so helpful and patient with us. She gave us time to look at everything and answered all of my questions. I give her customer service a 10/10! We ended up buying a table set and I am so excited to receive it. Great customer service. Great selection. Great prices. We will most definitely come back the next time we are looking for new furniture.
I had a great experience. Rula was incredibly helpful
Great experience! Our sales lady was easy no pressure but very attentive and knowledgeable.
Every employee and sales representative was very helpful with any questions my roommates and I had. Our specific sales rep, Sally, was incredibly informative and helpful finding furniture for our living room. With me being a college student, she understood that I wasn't trying to spend an arm and a leg just for furniture. She helped us find modern, comfortable, and very reasonable pricing for our new living room furniture. She was truly amazing and I appreciate everything she helped us with. I suggest anytime you go looking for furniture Ashley Homestore is the place to go and if you can, request Sally to help you. She did an amazing job with me and I know she'll do the same for you!
I ordered a mattress which was supposed to be delivered Sunday. They brought the wrong mattress. I've been trying to get it replaced for a week. The store does not answer the phone. Customer service has done all they can. The warehouse and the store do not answer the phone. The best advice I've gotten is to go into the store which I haven't been able to do since I've had out of town guests all week, not to mention I've had to sleep on my couch for a week. NEVER ordering from Ashley again!!
I ordered my couch last week and was told it would be delivered yesterday from 3:00pm-7:00pm i waited all day for my delivery and finally gave up after 7:30. Only to receive a call 1hour and a half past my delivery window from the delivery men asking if i was home. I asked if they would wait seeing as it was their fault i wasn’t there only to be told that i had to reschedule because YOUR delivery people were late and did not feel the need to communicate with the person they were delivering to. I waited ALL DAY for my delivery and am now being told i have to wait several days for it to be rescheduled. I work hard and my time is valuable this is poor service and i will be cancelling my order and making sure none of my friends of family purchases furniture from here. Unprofessional at its finest.
Where do I start. How about from the beginning, we brought the dining room set in March. When it arrived it was obvious something wasn’t right, the guys were looking confused. They said we’ll need to schedule for a technician out and fix the table. 1st red flag. Remind you I paid cash. So call for the 1st technician wait days he comes out like he’s going to order some parts and when the parts get in to call for another technician to come out. So we wait on the parts to come then call for another technician. He gets here and says there’s nothing he can do. At this point I go inspect the table and it’s very obvious the table is defective and the pieces don’t add up. So I’m fed up don’t want the table I just want my money. Then the start of me calling to get this table out my house and my money back. Every call was respectfully I don’t get out of character or anything it’s not their fault. So I finally talk to a supervisor Lenford and he clearly stated he approved it on his end. Cool never hear from him again. I call back to speak to him I’m told he’ll call me back. It’s now June and I’m still very unsatisfied and disappointed with this bootleg table and ripped off of over $1200.
Sally Y. was very helpful in helping us find a great price on our furniture. Highly recommend her for her great service!
We bought a king bed and dresser and they literally took forever to deliver it and when they did there were a lot of pieces missing. They promised to deliver it on a specific day and they didn’t, they kept pushing back the date until we had to go back in person and complain. When they finally deliver some of the missing pieces, they forgot the screws so they didn’t even assembled my furniture. When I tried assembling it, the pieces didn’t even fight right, their quality is not worth the price. Save your money and time and go to another store
The furniture I purchased (Desk/Chair) was to have been delivered on 1 June by Ashley Furniture fully assembled. In calling the morning of 1 June for delivery time, I was told this would be shipped via UPS in boxes…meaning we had to assemble! We paid for premium shipping. I called the store repeatedly after they opened and always got the answering service. They told me to keep trying until someone answered. I finally gave up and drive to the store, marched in and asked for the manager. At the service area, there were 3 ladies and no one was on the phone! WHY did no one pick up?? After talking to the GM, they assured me they would work for a delivery NLT 6 June and call me that same day to hopefully have an earlier delivery. NO CALL received. I will try again today and if no response, my order will be cancelled.
Fantastic selection ,great job by David Duba
Great service, customer oriented!
Absolutely great experience and outstanding service from David Dubus. David is one of the best workers there! He was so friendly and helpful, he definitely knew what he was doing and gave great advice as well. This location had great finds and really good deals for Memorial Day weekend as well. 10/10 would recommend!
Great experience, very friendly staff. Sales representative was great!
Had a great experience at the Waterford Lakes location. Sally took great care of me and showed me every option in their store that fit my descriptions and was very mindful when discussing the options they could offer. I would recommend asking for her
Sales person allowed us to walk around not pressured very informative and made process better.
(Translated by Google) It is a show to go to that place, very good and beautiful furniture (Original) Es un espectáculo ir a ese lugar, muy buenos y bonitos mueble
Great service and they did price match online
This place lies about deliveries. I purchased and PAID for a rug 3 months ago. I was told and also given documents showing delivery in one month. As of today I still don’t have a rug and now they refuse to return my money. I have requested the refund. I was not aware that a company can hold your money and refuse a refund and fail to deliver product. The manager of the Waterford Lakes location also feels the need to threaten female customers. Contact customer service and they just hang up. Since when is this acceptable business practice? Facebook reviews are 2 out of 5!!!!
Andre was very helpful and answered all of our questions. We loved our bedroom furniture so much we had to buy our dinning and living room sets too. Thanks again Ashley’s and Andre.
Very helpful and friendly employees. Nice selection of furniture
(Translated by Google) Very iresponsible with the delivery because they do not comply with the indicated date and they do not let you know that they changed it (Original) Muy iresponsables con la entrega por que no cumplen con la fecha indicada y no te lo dejan saber que la cambiaron
(Translated by Google) The worst experience I had in my life was a delay in receiving our shopping on the date of 12/2020 and we received on the date 04/2021 they were lying to us whenever we called that after a week or two we will receive and in fact we delivered after almost four months and there was no furniture in the house to sit on because we got rid of the old. We know that Ashley does not meet their appointments and the worst is that upon receipt we received the furniture different in color that we requested and the disaster is that after the first day of use we noticed that it is old and used when you sit on it, it drops you. From the first look you notice that it is a user. But they did not do justice to us knowing that we sold all the furniture from the Beth from them three furniture: 2 sofa in the shape of L and a table for eating. The second problem is a malfunction in the zipper for the second furniture during its installation by one of the installation technicians and so far they have not repaired it every time they say someone will come to fix it but no Unfortunately, it is the worst experience with this store. I do not recommend shopping from Ashley until now. We still haven't found a solution for the furniture that seems to be used. (Original) اسوا تجربة عشتها في حياتي تاخير في الاستلام تسوقنا في تاريخ 12/2020 واستلمنا في تاريخ 04/2021 كانو يكذبون علينا كلما اتصلنا انه بعد اسبوع او اسبوعين سنستلم والواقع اننا اسلمنا بعد تقريبا اربعة اشهر ولم يكن في البيت اثاث لنجلس عليه لاننا تخلصنا من القديم لم نعلم ان اشلي لا يفون بمواعيدهم والاسوا انه عند الاستلام استلمنا الاثاث مغاير في اللون الذي طلبناه والكارثة انه بعد اليوم الاول في الاستعمال لاحظنا انه قديم و مستعمل حيت انه حين تجلس عليه يهبط بك .من النظرة الاولى تلاحظ انه مستعمل اتصلنا كثيرا ودهبنا للمتجر الدي تسوقنا منه لكن لم ينصفونا مع العلم اننا تسوقنا كل اثاث البيث من عندهم ثلاث اثاث 2 sofa على شكل L وطاولة للاكل اما المشكل الثاني هو عطل في zipper للاثاث الثاني اثناء تركيبها من احد تقنيي التركيب ولحد الان لم يصلحوها في كل مرة يقولو سوف ياتي من يصلحها لكن لا من مجيب للاسف هي اسوا تجربة مع هدا المتجر لا انصح بالتسوق من اشلي الى الان مازلنا لم نجد حلا للاثاث الدي يبدو مستعملا
Shoutout to my guy Lito So helpful, not trying to get any money out of me just trying to find the best situation for me. Man deserves a raise
Our salesperson, Sally, was super friendly, honest and helpful!
Great customer service. I had a phone order with Paul Benitez and he kept things simple and helped me find exactly what I was looking for. Simple and effective payment process as well. Can’t wait to get my order!
Very bad customer service. We bought a Sealy mattress worth 1000 usd and it got damaged in 6 months and sinked. They say it comes with 10 years warranty , when we ask them to get us fix it or replace it , Ashley asks us to contact Sealy and Sealy asks us to contact Ashley it’s ridiculous.the staff at the store are of no help to.
(Translated by Google) It's cute, bad attention (Original) Es lindo, mala atención
(Translated by Google) beautiful (Original) Bellísimo
Faiza was great, she helped us pick out a mattress that was perfect. We were very worried about the price and she helped us so much with discounts and financing. Will definitely be coming back to see her!
This is my first time buying furniture at Ashley HomeStore. They have good quality stuff. I was pleased with the exoerience.
(Translated by Google) Excellent attention. (Original) Excelente atencion.
ROBERT is the guy to see!! He is knowledgeable friendly and goes out of his way to make savings happen!! I appreciate him most of all for the sincere greeting and the time he took to explain the furniture! Ask for Robert and you are for sure going home happy with your purchase
Had a great experience shopping for a less expensive bedroom dresser for my mother-in-law. Our salesperson (Kevin) was pleasant, knowledgeable, and managed to find an in-store dresser for us at an online sale price. He held the discounted price for us for a few days while we mad up our mind. It was a nice, simple transaction. We still don't care how other sales staff pounce on you when you walk in the door (not the case with our good sales guy) but the rest of our experience was very good.
Absolutely ridiculous experience trying to purchase a dining room table and chairs. Purchased a dining room table and six chairs during the Black Friday sale in November 2020. Promised delivery on December 26th. No calls, no delivery. Then told it would be February. Again, no calls, no delivery. Then told two of the chairs were back-ordered and that's what was holding up the delivery. Promised March 5th, 2021 delivery. Once again, no call from Ashley's regarding the delivery tomorrow. Now being told they don't have the table or the chairs because they gave it to someone else and it will be April 25th, 2021 for the delivery. Not going to happen. Just cancelled the order. Ashley's customer service could not care less. They actually hung up twice today and one of those time their own representative was on the phone with us in a three-way call. Heading to City Furniture to start over. In addition to this fiasco my sister-in-law just took delivery of her sofa and love seat with greasy hand prints on the fabric. Ashley's use to be our go-to place but I would not recommend them to anyone going forward.
Bought a 4-Piece Sectional Sofa with a Ottoman, a Dining Room Table with 6 Chairs, and a Console Table with an additional fireplace installed. The ottoman, the sofa, some of the chairs and the console table were all delivered stained with grease or some sort of material. I am even missing 1 of the accent pillows that was supposed to come with the couch. They promised 12 and I only got 11 of them. Because I didn’t notice it immediately during delivery (busy dealing with 2 dogs and a cat while moving old furniture out of the way, also busy cleaning up all the mess the install team left on the floor) I now have to wait 2 weeks until someone can get out and take a look to fix it. After spending thousands and thousands of dollars on brand new furniture that is not what you want to deal with. Legitimately EVERYTHING in the delivery has something wrong with it. Very disappointed with this experience. Hopefully the can figure out how to make it right. Be careful before spending a bunch of money here.
Lito helped us out with our purchase, and made everything so easy and wonderful! Were really excited to get our furniture in!
We found a recliner sofa on line, then came to the store. The salesperson Mauricio was very helpful, considering that I had left the printout at home! On his tablet he found the sofa we were looking for, and while it wasn't in the store, it was on sale!
The delivery guys threw my new leather couch on the ground, I would never buy anything from this company.
Worst customer service experience ever! I'd rather go to Rooms to Go. Their mattress return policy is the worse. They gave me such trouble even though I paid extra to have the mattress 90 day comfort guarantee. Then finally after going back and forth to get them to agree to send me a different mattress (mind you I had to pay another 1600 for the new one), they messes up their delivery and canceled my delivery and then they tried to deliver the same mattress I already had instead of the new one. Finally got my mattress. Also, with my initial delivery of my bed, when they put it together the headboard was shaking because of these tiny nails they put in and there was chipped wood on the headboard. We complained to our sales associate about it and Nothing was ever done! Please don't waste money here!
We had an overall great experience at this Ashley location, we were able to find all the items we were in need of for our new home and the associate Homeira was excellent and helpful with finding exactly what we wanted.
Worst customer service. We purchased $13,000 worth or furniture and three months later, we are still waiting on the majority of our purchase. Even decorative pillows are still on backorder. Save the aggravation and buy elsewhere.
Goid visit associates were engaging and informative..
Had a great experience purchasing multiple items. Request Christopher Plaza, very knowledgeable and honest. Will definitely be returning.
(Translated by Google) excellent attention (Original) Exelente atencion
I do not recommend Ashley Furniture to anybody there warranty through GBS sucks I had an accident accrue when trying to relocate some furniture to a family member and one of the pieces got torn in the back when loading It in the truck. I will never shop at Ashley Furniture again I will look elsewhere that actually offers a warranty that will cover accidental damage. I am sure I am not the only one that has had things happen to Furniture purchased at Ashley Furniture. The warranty that Ashley Furniture provides protection for cuts stains or whatever else is listed is a joke accidentally damage should be covered under warranty and I’m sure other stores would offer a warranty that would include this. Being that this piece of furniture is no longer made I should be given a credit for a reselection This would be a way to fix my dissatisfaction with Ashley Furniture and I would consider giving them a better review. I know that because of the warranty service they offer it’s just a matter of time before Ashley Furniture gets to go out of business especially with Covid19 being around businesses are going out and this one will be one.
Everything perfect and elegant, but $$$$$$$$
Would not shop here anymore bought 2 items on SEPTEMBER 9 th SETUP for delivery Oct 18 got call on Oct 15 delivery New date Nov 20th. On Nov 17 call from the delivery company that items are don't in the warehouse will deliver on Nov27th Called store was put on hold for 1 hour no answer. Went to the store, found out the items that I bought will not be delivered until Feb 2021. When I purchased these items the salesperson Assured me that they are in the warehouse in Tampa and would be delivered on Oct 18. Now this is the best part got a call from the delivery company Oct 17th can't deliver items there not in the warehouse will deliver November 20th got a call November 17 th just got items will deliver November 27 th. Went to the store On the 27th to check up on my delivery..that's when I got the great news only 1item is in the warehouse ...and that's the day Ashley got There great news when I canceled my order. I have bought over $20,000 of furniture from Ashley.But Ashley has changed..No Customer Service...You will not be in business when you lose your customers..I could find other furniture companies that would love to have my Business. .
Very nice assisting, friendly Staff
4 Stars for the following: costumer service at the store was great. The staff was helpful even when it was a busy time. The shipping did have a delay but the information was relayed in a timely manor. The system for drop-off from their staff is VERY user friendly. The many staff members that dropped our furniture off were always professional, clean and friendly. The only incident we had was that one the couch sections had some fabric that was not 100% nailed to the frame (pictures attached). We purchase a huge couch, and a king sized tempur-pedic mattress with box spring, and king sized bed frame. Altogether we spent roughly $7,000 on various things and are happy with the purchase, drop-off and assembly. Their financing is easy and we couldn't have done it without that.
Paid in full for my King bed room set and up to this day we still had not received it. Initially the delivery was set for the beginning of November then the end of Nov and now they say I will not receive it until the end of December. I do not recommend Ashley as they will lie to you!!!
DO NOT!! I repeat DO NOT buy from Ashley's!! This company is despicable!!!! We've bought multiple room sets and spent a lot of money there over the last few months alone! Nothing but problems with quality, pricing, delivery, warranty etc. They pretty much let you know that you are nothing but a number and not a single person I've spoken with since I started to try to get my problem resolved has given me an answer or gotten me any further than when I first started! I even "put in an escalations ticket" with a representative who told me that I'd be contacted within 48 hours and that was a week ago already!! Do not waste your time with this business! I can't even begin to tell you the list of issues I currently have going on with no resolution in sight!!!!!! If I could give zero stars I would! Despicable company will never get my business again!
After two trips to the store we decided on, and purchased, a new bed. Unfortunately it was not in stock and had to be ordered, delivery date set for 2 weeks out, okay no problem. The day before the delivery date I told my wife that we should check in with them to see what time the bed would be delivered. She called the store and was told “oh, I’m sorry, the bed is on backorder. The new delivery date will be in 10 days”. Obviously upset, she spoke to the manager. We understand that things happen, we just find it hard to believe that nobody knew about the backorder before we picked up the phone to check on it the day before the anticipated delivery date. The salesman, Chris, was nice enough, but you can tell he works on commission. As soon as they had our $7000 we were an afterthought. The manager apologized and offered a minimal discount for our troubles, then assured us the product would be delivered as promised on Nov 5th. We even received a text confirmation of the new date with a follow up stating that a delivery window would be communicated. Here it is, Nov. 5th, we’re getting our new bed today!.....not so much. After not receiving a follow up text designating a delivery window I decided to call the store. Now mind you, I have spent the morning draining and tearing down our waterbed so we would be ready. When I reached dispatch she says “oh no, your delivery date is not until Nov. 15th”....”the bed is still on backorder”. Again, I get that things happen, especially in today’s climate. But if you’re looking for even the bare minimum in customer service, you WON’T get it from this location!
Sale people were excellent. Nice setection of furniture
Buyer beware! I bought a sofa sleeper and did not pay the extra 100 fee to put it together so they delivered via outside company damaged. It had a hole in it. I reported it within 7 day time frame and after several calls to customers service they agreed to pick it up and give me a credit. They said I'm only allowed to get a store item. Ashley store and Ashley online are two different companies so they will only allow you a store credit limiting 90% of options you see available online. They will not give you your money back even if its damaged on delivery. Store rep made comment that this outside company always damages the items and this is a known issue. Then they were to give me credit for protection plan I paid, but then strung me along for a week saying its gonna be processed. They hung up on me, said they were working on it, ultimately I went to store and they informed me that they closed the request without notifying me stating that since i got a replacement credit I used the protection plan... but thats the problem they USED my protection plan They said giving me the credit for a sofa I never used and kept my $129. Then... I went to store and bought bar with credit. Bar was beautiful but the side wood that has to hold up the shelf for the wine bottles are just stapled in with less than a quarter inch to hold up the weight. The shelves of this item are not secure. The whole thing crashed revealing that its just small staples. So now I went online asked supervisor to call me and she refused giving me same canned response.In summary. Both items were damaged either by delivery or by the way they were made. They took my protection plan and used it to cover their delivery damage. Now I cant even use it for the broken bar. I've been on the phone to their customers service line spoken to supervisors that tell you what you want to hear and never follow through. No ownership, quality awful customer service. Very disappointing!!! To this day they will not have a supervisor call me back!
Kevin Schmieder was very helpful in aiding our selection. Very patient while we made our decision
Watch for added extras, extended warranty etc. Delivery charges, should be free.
Great deals.
Order night stand back in August almost three month later still haven’t received it try calling store they keep giving me different delivery date Am canceling my order and will not deal with this store again
Excellent service from Kevin! He helped us find the perfect recliner for my dad!
(Translated by Google) The worst experience buying furniture. They are very irresponsible..Do not buy anything there for delivery. I have 3 months waiting for some furniture that I bought and they sent texts that they were coming and they never arrived and when I called they blame each other as if they were not all Ashley /// The worst experience buying furniture, 3 months waiting They send texts never arrive and when I go or call nobody knows anything they blame each other 4 times the delivery date changed the worst thing is that I have half of what I buy here and that all this payment .. the worst service I could have watch.. (Original) The worst experience buying furniture. They are very irresponsible..Do not buy anything there for delivery. I have 3 months waiting for some furniture that I bought and they sent texts that they were coming and they never arrived and when I called they blame each other as if they were not all Ashley /// La peor experiencia comprando muebles, 3 meses esperando mandan textos nunca llegan y cuando voy o llamo nadie sabe nada se culpan unos con otros 4 veces fecha de entrega cambiada lo peor es que tengo la mitad en aqui de lo que compre y que todo esta pago.. el peor servicio que he podido podido ver..
Don't shop at Ashley !!! I bought a sectional sofa that has the worst fabric I have ever seen. It was horrible after a month we received it. I called the Ashley store and they sent someone to "evaluate", after a few weeks, they sent me a text message that they couldn't do anything about. The fabric looks badly like an old knitted sweater after just sitting on it. I've never had a couch like that. The biggest regret I could have!
Unfortunately I furnished my entire house with Ashley’s furniture, I had several problems with the items these problems where minor small problems. However Ashley’s Furniture provides the worst customer service that I’ve ever experienced in my life. After several phone calls and hours on the Phone I was finally able to get a technician set up to come and look however I was told when he arrive to my home that he would only be looking at one item because that’s all that was on his ticket. There were four items that needed to be fixed which should’ve been a relatively easy fix for a furniture repair man. I was told the items would be replaced and they would set up a technician to come back out to look at the rest of the furniture. When I called to do a follow up they told me that the case number had been closed. CLOSED with no repairs and nothing accomplished. Today I chose to write this review because I just spent another hour on the phone with Ashley’s furniture a month later still having to explain what was wrong with my items. I feel as if I was completely cheated and ripped off and everyone that I speak to says that they’re very sorry to hear what has happened however there’s nothing that they can do about it. Please be aware if you decide to do business with Ashley’s furniture that you are likely to experience very little help when it comes to fixing the imperfections of the items that you purchased with your hard-earned money.
Sales representative was very helpful and attentive. The purchase went very smooth.
Renata was very helpful, friendly, and assisted me in making great choices
delivery driver damaged my floor and ashley refused to fix it. never doing business with them ever again.
Update.... Thanks to our salesman Chris at the Waterford store for directing me directly to the store for help and not Corporate Customer Service. (Options 2 people when you call) I am so frustrated with Ashley's customer service department. I had a couch delivered and a few other pieces over two weeks ago. When items were delivered the TV Console was messed up and a few things on the sectional. Only one of the damages on the sectional was fixed by a tech and the TV console was replaced a week later. I contacted customer service on the tear on the sectional, I was asked to send pictures of the damaged piece to a number that says we will get back to you....NOT! I've called numerous times and told 3 different things and was told someone would call me within 48 hrs....still waiting! All I want is to be able to relax on my NEW COUCH. I don't want to wait on a tech to come out to see if the damages are deemed irreparable for an exchange. I bought a brand new couch not one that is damaged and needs to be fixed!!!
They are friendly, accommodating and they price match!
Prices don't match quality
Good prices. A little too much farmhouse/rustic styles.
Great service & price. Christopher was great as he wasn’t pushy for me to buy my bedroom set. I’m very happy with all my furniture.
I had a great experience overall at this store. Good selection and the staff is awesome! Janett was there to assist me when I walked in. She listened to my needs to see what I was looking for, and the first sofa that she brought me to ended up being the sofa I bought. Was in and out in no time with exactly what I wanted!
Too 'spensive. Variety of chests seem to be largely different colors of the same design. No prices on larger items and you have to look at the plaque.
Absolutely terrible experience - received my coffee table without any hardware. Online support told me to go to store, and store told me because it was a delivery I needed to get help from online support. I STILL don't have any way to put my coffee table together, which I bought 1 month ago, and no one will assist me. GO ANYWHERE ELSE
Great customer service by knowledgeable sales people. Great furniture choices.
Worst ever 10 weeks and still waiting on half our order
Robert Rodriguez In the store was great, but when my bed set came in it was broken. I had to call no one picks up the phone. Had to go in , and still didnt help me. Now waiting 3mouths ,,,,,,, not happy ,,,,, do not use Ashley furniture
Please avoid this company all together if you are looking to purchase furniture and have it arrive within a couple weeks of purchasing. We’ve ordered several pieces of furniture for our new home, only to be told the day before delivery that it is on back order for another month. Another piece of furniture was ordered beginning of June, and every follow up to get a delivery date locked down results in another month long delay. At this rate, we are expecting our furniture to be delivered at the end of the year unless they get their inventory right (doesn’t seem like it at this point)
(Translated by Google) Nice layers (Original) Nice couches
When you go to this location make sure to ask for David Duba. We have been a repeat customer of his for over 10 years and he has always taken good care of us and treated us like family. He is by far the best of the best!
Very clean.
I called Ashley furniture on three occasions and left detailed messages requesting a call back on the warranty related to a furniture purchase. It’s been weeks. I still have not heard anything. Non-existent customer service.
Sally was very welcoming and nice upon arrival. She was willing to help me find everything I wanted in a discounted bed set within my price range and in a decent amount of shipment time. She was very patient and showed me different sets that would fit me very well. I will refer everyone else to Ashley’s furniture and especially Sally.
(Translated by Google) The cheap and expensive furniture of poor quality (Original) Los muebles barato y caro de mala calida
We went to Ashley Homestore to buy furniture for several rooms in our new home. We worked with Andre, who made the process very easy. He spent about 4 hours with us and took the time to ensure we understood all aspects of the furniture we were buying. We also got a VERY good deal on all of the pieces we purchased. I would definitely recommend shopping at Ashley Homestore and working with Andre. Definitely a 5 out of 5 for us!!!
Horrible experience wasxon hold for 30 minutes before hanging up when I called ahead, then upon visiting the store the sales rep was on his cellphone the entire time seemingly uninterested in making a sale. He showed me one couch which was, in his opinion, "similar" to the one I was interest in online - it wasn't, and said I could order one sight unseen, didn't have fabric swatches to show me, and no return policy. After wandering around the sales floor and asking another sales rep a question he seemed to be interested in wandering back over near me all the while never looking up from whatever was so important on his phone. Customer service is horrible. Get off your phone. I'm in sales, and this is no way to treat a customer.
Well today was a bad day everyone at the store seemed so unprofessional and very rude !
that
Expensive. Loved the furniture though.
Slow to help and they had a hard time explaining how they would replace or fix damaged furniture. I had to speak to 4 people to get an answer that did not seem customer service friendly.
I had ordered 2 chairs on line and I thought it went through. After a week I did not hear from the delivery people I checked my bank. The items were not deducted out so I tried to reorder them. The chairs went up in price. I them went to the store and they fixed it. Gave me the chairs for the sale price. I now have a delivery date. I am excited to get my chairs.
From the moment my wife, daughter and I walked into the store, Adam El Badia took very good care of us! He was very calming and reassuring throughout the whole experience of buying new furniture! The entire staff at the Waterford lakes store was very kind, courteous, and professional, but Adam stands apart. Thank you Ashley furniture for a wonderful experience.
I walked in this store to look for & buy a bedroom set. From the time I walked in, to the time I left ...Not ONE employee approached me to offer any assistance. One young man looked at me & turned & walked in another direction. I was prepared to pay cash for a b.room set. Needless to say, I left with no help & no purchase. Very bad customer service!.
Even that I could not get the recliner in the color I wanted the young guy at the door was excellent.
Robert and Joel where extremely helpful and knowledgeable I got in and out in a quick time and exactly everything I needed for a great price! If you’re heading to Ashley’s for your furniture please ask for Robert! He will not disappoint you.
Great choice of products. Sales is friendly and knowledgeable. Delivery personal were courteous. However if you have any problems or questions customer service is impossible to get in touch with. They don’t answer on customer service line. You call the store and through recordings you get looped back to customer service. Again no answer. They say you can contact online through message. What a joke. They send you through a series of questions and end up looping back to customer service. The only way to get action you have to go back to the store. Great looking product just extremely poor and disappointing customer service.
If only i had extra money. Found a great recliner!
This has been one of the worst customer service experiences in my life. I received a partial shipment of my furniture, and the delivery man informed me that the rest of the furniture would be arriving later in the day since they "forgot" pieces of my furniture at the warehouse. By the end of the day, I never received the rest of my furniture. I called the following morning and was informed they would look into it and call me back later in the day. I did not receive a call back within 8 hours so I called the store again for an update. I understand that there occasionally are mistakes especially during the circumstances due to COVID-19 but when I called the store for an update the customer service representative blatantly lied to me several times. At first, I was told that there was no manager I could speak with (after pushing, I finally spoke with one about 30 minutes later). The manager told me that he would refund the cost of the delivery as well as transfer me to the warehouse manager to figure out where my missing pieces of furniture were. Not only did I not receive the refund promised, they transferred me to a customer service line which was not taking phone calls. I called the store back and they then stated that the warehouse was not open today even though they had been in communication with the warehouse "all day" to see where my furniture was. I was completely hung up on and transferred to the wrong number multiple times and at the end of all of this I still did not receive an update on where my furniture is or when I would be receiving it. My family has spent over $20,000 in the past 12 months here and I understand that things may happen and we are all human, but what I don't understand is how such a large company can not display better customer service and provide me with the simple answer of where my furniture is at and when I will be receiving it. After 12 days of my order being placed, my furniture is still missing and there is no solution.
Our sales associate was great! Very honest and informative. Sherry knew the answers to our questions and made our purchase seamless!
Very helpful and had just what we needed.
Let me start by saying thank Ms. Sally S. for turning things around and making our day. She listened to what we were trying to accomplish, made suggestions and saved us a trip to the mattress store. She wasn’t pushy and was very professional. In today’s time people are often rushing you to spend money and many times not concerned about finding the right solution. We want to thank her for showing us the meaning of GOOD CUSTOMER SERVICE and helping us make 3 little girls very happy.
Our sales associate, Robert was exceptional in his knowledge and assistance in helping my wife and I purchase our new living room set. The quality and service at Ashley furniture is second to none. We will be back in the future for further furnishing. Thank you Robert and thank you Ashley furniture.
Went in to look for a loveseat, Kevin was super helpful and showed me one that I loved and didn’t even know they had. Will definitely return for any other furniture needs!
Flawless victory for myself & Ashley Furniture. Jay was is extremely knowledgeable and professional. We can't wait to have this delivered to our new home!! I'm telling you, know what you want and you'll have no issues everytime. Thank you again , see you in a few weeks.
I'm very disappointed in the customer service in this store. I came in today to finish furnishing my living room and not ONE sales person is available to help. I finally caught one, and I basically got a price quote and shoved off. I guess I dont look expensive enough. I saw the exact same piece online for $500 less and I was told by another person that its probably a refurbished piece of furniture and they wont price match. I've worked in customer service and sales for 10+ years. Your sales people should know that in order to be successful greeting a customer, building rapport, and giving their attention are essential. I'm still sitting here with 3 sales people walking around doing nothing and still no assistance. Very disappointed!!!
Christopher was a great salesman.
The worst customer service i have experienced in my entire life and i am 57. From local to regional to corporate. Tried to return a sectional l.r. set 1 hr after it was delivered . Here i am one month later 2 thirds of a l. R . set still sitting in my living room. They delivered the wrong sections. Men were not wearing gloves or mask. Have been back and forth with local and corporate. They finally agreed to take it back only to reschedule pick up twice. It is still in my living room and i have been billed by the financial institution. Buyer Beware !!
Awful company. Furniture quality is extremely subpar at very high prices. I've been waiting on hold to return their garbage furniture for over 15 minutes now. Go anywhere else. edit: After 30 minutes on hold, the call dropped. I'll just have to dispute the charge with my credit card company. What a terrible company.
Ignore calls, chat does not work, delivery system is broken 🤦🏻♂️
I went yesterday and bought a mattress and a bed frame. I had the best costumer experience I was help by Christopher Plaza, he was very helpful and patience with us and looked for all our options. I really recommend his help.
Customer Service is terrible. I bought a sofa back in February, You sink in it. I have been since then to resolve this issue with no success. A technician came to my house to check the sofa and no word from anybody of the outcome. I will not buy anything else from Ashley Furniture.
I will never purchase from Ashley furniture again. Order a dining room table and in show room showed it perfect when delivered to my house and some wood marks that weren’t on table in store. Called customer care they said to call store called store they said it’s in there store in signs that everything is made out of real wood and some pieces can be made different. Well the sales lady that sold me the furniture never told me anything so I was not aware of that well she said can’t do anything. Well your horrible and there are other furniture stores out there.
(Translated by Google) Excellent customer service! The employee Christopher Plaza was very kind, he answered all my questions and he looks for me the best offer, thanks for that! The service was by phone and I really explained everything in detail. Thank you (Original) Excelente Servicio al Cliente! El empleado Christopher Plaza fue muy amable, contestó todas mis preguntas y me busca la mejor oferta, gracias por eso! El servicio fue por teléfono y de verdad que me explico todo detalladamente. Gracias
I had the pleasure of having Zo assist me. From the moment I walked in she greeted me and my family with such a wonderful smile. She helped me in finding everything I needed as well as a little more lol
Ashley always come through! I am so impressed with their customer service! I love the quality of their furniture! They made it very easy to furnish my new home.
The worst customer service experience I've ever received. I spent over $8500 on a Tempurpedic bed and the massage feature stopped working. Called Ashley who brushed me off to the manufacturer. Now they stopped taking my calls and Ashley is refusing to help me. Cannot believe I've spent over $15,000 with this company and they treat me like I just bought a stool.
Adam was friendly without being ‘pushy’. Got me a great deal too! Looks great quality furniture. I’m looking forward to getting it delivered.
Alisha was awesome, no pressure and extremely well trained.
Sophie our sales lady was phenomenal showed us our options and gave us great advice! She knows her product and the location of any piece on the floor!!! Great prices!
Great experience. Helpful staff.
Great Furniture selection
Lito was very pleasant to work with. It’s nice to be able to sit on chairs to check for comfort and see item you’re purchasing in person
Way to expensive
Triston was great, friendly, and had excellent customer skills. He helped us stay in budget and was awesome to work with.
Had a great experience with David Duba. He was informative and polite. We never felt pressured or hounded and we are very happy with our experience.
Jose was awesome. He answered all our questions and made sure we had the best deal possible. Abraham the manager also was a wonderful person to deal with. They were both informative and made the whole process easy and stress free. I would highly recommend and use this location again!!
If you are thinking about purchasing furniture, this place is it, ask for Johnny or alicia, they will help you out as much as they can, huge discounts. Am very pleased with what I purchased and paid. Very honest people
Friendly staff, no high pressure sales tactics
Rula was so attentive and helpful! We had a great experience today and are very excited about our new sectional!
Quality furniture, prices seem equal to competitors, sales staff not too pushy
Mostly good but waited a long time and had to jangle the manager for the best price. I have to wait 20days for the second part of my order and that is the most upsetting part, the waiting was the other annoying issue.
Sally is a great salesperson. Very personable and respectful. She is a great asset to your company.
Alicia and her team were incredible during our purchase. They knew what my goal was in price and managed to get an entire bedroom set and mattress on point! There was no begging or hassle. They gave their best price and got us out the door! Extremely happy with my purchase today!
I buy a coffee table Same day that I received the furniture I called them to tell them that the coffee table have a damage And was to big for me Now they are telling me they don’t have a return policy if you received the item is nothing they can do talk to a manager and customer service and there is nothing they can do I have to furniture only four hours and there’s nothing they Can do , To sell it’s no problem they don’t care they never tell you there is no return policy when you receive the item this is the worst place to buy furniture stay away
Ashley Furniture was so easy to work with. Renata made sure of what I was looking for and then showed me many different types of furniture. No pressure and then gave me a great price. I can’t wait to receive delivery. I’ll update my review upon delivery.
The furniture is nice, but the quality of the delivery, set-up, and customer service is horrible. After the first delivery, the technicians have had to come out more than one time to ensure everything was properly assembled. It’s been quite frustrating. I would think about it before making a purchase. Ive had a better experience with other furniture stores.
Went into Waterford Lakes store and purchased a couch, chair and coffee table. Scheduled for delivery on Jan 25th. On Jan 16th I called the store to move my delivery date to the 26th. No problem. On the 24th I get a text to confirm my Jan 25th date. Wait! What? No! I moved my date. I did not respond to text as I thought it was a mistake. On Jan 25th I called to confirm my date for the 26th. Was told the delivery was now moved to the 29th because I did not confirm the 25th , which was the WRONG date! I called the store to find out why the date was messed up from the scheduled date of the 26th. I was told "Someone moved you back to the 25th". Who? And why? How do you just move a customer delivery back to the date they changed it from? AND..WHY wouldn't you CALL the customer to ask or confirm? After several phone calls, I got the run around on delivery and they can't get it rescheduled for my wanted date, and now I must wait another week for my furniture. Not the end of the world, but ABSOLUTE POOR CUSTOMER SERVICE! Will think twice about shopping here next time. Quick to sell me furniture but not so quick to remedy your mistake!
Great and friendly staff
Chris greeted us kindly at the Ashley store in Waterford Lakes Orlando Florida. He pointed us in the direction we asked for and he waited patiently until we had tried out all thel electric sofas and loveseats. He couldn’t have been any more kind and considerate.
Ok. Not good customer service
Went there and bought a leather power sofa they were there more than helpful they show all the options not rushy very kindly A gentleman his name is Kevin was awesome! I got checked out in few mins and it was super flexible and everyday they followed up with me to make sure it’s all good! Even when it arrived they called me to check that’s all went good! Highly recommend.
Our service was great we had no issues with figuring things out and everything turned out very well we were very pleased with our purchase and will return again
When they got clearance or sale prices are so convenient according to the quality.. The workers are so polite and they have all the answers .. Thanks to the manager that gave me a discount on my delivery and thanks to Rula who helped me purchase my excellent priced dinning table 😊👍
Everyone at the store are very helpful - our salesperson, Kevin, helped us find the perfect couch for our apartment and the purchase was very easy. He made our experience very personalized. We were in and out of the store very quickly. I am shorting them one star because the first scheduled delivery was unsuccessful. The delivery guys deemed it undeliverable due to our L-shaped stairs and door and that "It does not fit". We requested a refund (which was also a very smooth and easy process from Ashley) and went to look for a different couch. We were sad since the selection at Ashley is perfect for smaller homes and apartments -and the deals are amazing. We couldn't find another one like the couch we just bought and realized the couch could have fit after measuring the door with some tilting and a bit more manpower. So we called them and canceled the refund for redelivery. Finally the second delivery guys -Bennie, hit it right out of the park and they were able to get it up the stairs. They were nice and awesome - we finally have a couch 👍 Thank you Ashley Homestore for a smooth experience throughout the entire process and for us not needing to argue about our inquiries!
Don’t buy there warranty plan. It’s a complete scam. It’s a great commission for the sales people and when you need to use it they will not cover anything.
Went to look for sofa by myself I am use to preshopping then taking my husband when I have made a decision. Was given a hispanic female salesperson. She walked so fast I could not keep up with her. Then instead of speaking to me turned her back and started to speak to fellow employees. When I tried to catch her name she continued walking expecting me to catch up. I stopped and told her I was no longer interested seeing that she was in such a hurry. I found another salesman Johnny who was very helpful and patient.
Go to the store, find what you want, then buy it on their website. You can get a larger discount on their website, and they will deliver it for free. If you order in the store, and question the delivery charge, they will lie to you and tell you that you have to pay it. Ask me how I know!
Really appreciate the friendly service
Janett was awesome and patient with us. Will definitely come back
My husband and I came in to look for new living room furniture. We were greeted by a lovely young lady named Janet Perez. She was extremely helpful and walked us through the entire store getting to know our taste and what we were looking for. She was not pushy at all she was very knowledgeable in the stores layout and inventory. She allowed us to walk around the store freely without feeling pressured but was always close enough to ask questions that of course she always had the answers to. The manager of this store should be honored that they have someone like Janet working for them. We definitely will be back in the near future to look for more furniture for our home and we will 100% ask for Janet again.
The customer service in the waterford mall is not to good. The merchandise is good quality but not the best and also is the same furniture always. Nothing new.
Sally who usually helps us wasnt in, but the store manager Abraham helped us. To say the customer service was excellent would be selling him short. He was phenomenal and took the time to truly help us and made our visit so easy. This is why we always go to the Ashley's in Waterford. Everyone who helps us is incredible. To them, it's not about the sale, but getting what you need at a great price.
Christopher had EXCELLENT customer service. He worked with us in every need and was able to clarify every question we had with patience and thorough explanation. It was his 4th day of the job but did not act as it at all! He knew very well what he was doing. Will definitely go back thanks to him!! Thanks Chris!!
We were helped by Christopher Plaza and he was extremely helpful, very friendly and informational. Definitely recommend him helping you find what you need in this store.
Run away. They like to sell furniture packages and deliver incomplete parts. Then when they make a second delivery a week later, they wont set up the furniture as promised. Delivery personnel drove into an old oak tree in my front yard and argued with my neighbor when asked to move the truck closer to the curb, instead of 18 inches in the street. 3 weeks since the purchase and i still have boxes of furniture sitting in my bedroom still sealed, and 1/2 of an adjustable base assembled. Drivers, dispatch and customer service all pass the buck and seem clueless to what the real policy is. They lost a 3 time repeat customer.
Chris Plaza was very helpful with finding what we wanted and matching the price online!
Really disappointed bought a dining room set so my family have a nice thanksgiving dinner when the delivery gets here they only brought me 4 chairs telling me that the table and the bench are not in stock don’t understand why didn’t call me before and let me know I call the store and they really had no intention of resolving the problem telling me that they don’t got it on stock that if I want they can come I pick the chairs instead of telling me come to the store and let’s see what else you like or let’s check what we got on stock that you like this is the worst costumers service ever I would recommend it never and guess what cause ur lack of professionalism me and my family had to eat our thanksgiving dinner on the floor 🤬
Kevin our salesperson was polite and courteous and worked with us patiently. Furniture is gorgeous
I have spent 10's of thousands of dollars at Ashley Home Store snd so many disappointments!!! From the sales people always lying, for example real leather vs fake and the die on the coaches coming off, to a expensive mattress and bed frame sinking in the middle, to the bed frame breaking , the legs off in less than a year. I fell off bed and got really hurt arm my back etc. I just do not know what to do at this point. So upset at this company.
We had a great experience. Sally was our sales representative and not only was very knowledgeable, she broke down all of the different payment plans in terms we understand. She worked in all the discounts and protection plan. We set up for Saturday delivery. Friday morning I got a text saying that the furniture would be delivered between 12 and 4. I only had to confirm the address. I got a call at 11:00 saying that they would be here in 20 min. Bonus! One guy came in to see the set up we wanted and in half an hour we had a new sectional and table. Exactly what we ordered.
Janet at Ashley's furniture was amazing! She helped me find the right sofa and took her time with me through out the process. I'm so glad I bought this sofa! Very happy! Thank you!
While the sales staff was pleasant, our overall experience with the purchase of a sectional was miserable. We had the wrong sectional delivered twice, on the third attempt a completely soaked sectional, and on the fourth there was ZERO communication on when the sectional would be delivered. On top of it all, there was no real sense of customer service. On 3 occasions, staff would report that they would gather answers on our questions and then Call us back, and that never occurred- it was our burden to continue to call them and retell our story over and over again until someone would finally do something for us. They have you call the store, then the store tells you to call the warehouse, and the warehouse tells you to call customer service. Ashley’s should do better in communication throughout their various departments AND THEN follow up with their paying customers. It just seems like no one knows what they’re doing, even the mangers. We are not ones to complain but this experience was truly frustrating. We won’t be purchasing from Ashley’s again.
Great store!!
Loving It All As Staff🆗
This was the first time I ever purchased something from this store and the costumer service was terrible and I will never go back. To begin with, the sales associate who was helping us acted like he hated his job and after asking him more than once to double check and make sure that the order was right, we still get a call the next day to let us know that the order was wrong and that it was only half of the bed not all the parts and that it would be extra. The manager calls us back and his response was you are not getting free furniture. Really? As I look at my receipt, I do see a payment that was charged at the amount your unprofessional sales rep quoted us and charged us. I wouldn’t have minded paying extra if the costumer service was actually good, but it’s terrible.
I will start with saying that Anne was the absolute only reason that we decided to purchase at Ashleys and you should go straight to her to avoid issues. I had a terrible experience at the Osceola location so I decided to give it one last shot at the Waterford location. Anne was so understanding and made it a point to correct the other locations mistakes. She saved me at least $600 got me an earlier delivery date on the exact same sectional I purchased at the Osceola store! She went out of her way to make sure that I was taken care of and even apologized for how I was treated at the other store. After such a great experience I went back a week later and she was able to get a bedroom set that was on back order which I could not even access online. She turned a bad experience to the best furniture shopping experience Ive ever had. Do yourself a favor and look for Anne who actually cares about the customer and not just the sale.
Friendly, professional and fast service. Thank you very much!
I bought a nice black bedroom set there.
I would not recommend buying couches from this company. Here are a couple things they don't tell you: 1. Once you receive the items, it is impossible to return or exchange them. They will send out a technician (in my case 30 days after delivery of the items) who will tell you everything is normal. 2. The warranty is non refundable and is issued through a 3rd party. It has nothing to do with Ashley furniture and is basically a scam. I was also lied to by the salesperson who told me that there was no manufacturer's warranty, yet there is one clearly stated on the tag attached to the furniture. I ordered couches which varied incredibly from how the floor models were. There was a measurable 2 inches of difference in the recline at the default position. I accepted delivery because I figured I would give them the benefit of the doubt and give it a bit of time to see how they felt. Big mistake because now I'm stuck with $5300 of furniture I absolutely hate. I have tried literally everything to return or even exchange the couches and they will not let me. Seriously, if you're considering buying any couches lookup the return policies for stores first and go to one that actually has one and provides customer service. From my research American Signature seems like a reasonable choice.
All the good furniture in our house comes from Ashley. I like that they have different price points so all should feel comfortable shopping there.
(Translated by Google) Very attentive Mr. Jose I recommend it (Original) Muy atento el Sr.jose lo recomiendo
Kevin was THE PERFECT salesman for a first time furniture buyer like me with over 20 YEARS of experience!!!!!! Extremely knowledgeable and respected my space when needed!
Worst customer service ever, I called to see when was my delivery going to be made and Luis the sales man kept saying what , and what , what, everytime I tried to talk, he said to called him back in a week and then hang up the phone on me SMH
Worst furniture store. From the day 2 to 1 year, this is the worst furniture experience ever. First, they could not deliver what we purchased for three times. 1st and 2nd delivered items were damaged. 3rd time they brought it fine but with a big sticker on it. There is still the stain on it due to sticker. They said they will give some money back but it never happened. When we follow up on what they promised, they kept passing it to someone else and nobody took responsibility on what was promised to keep us happy. And now, 1 year from purchase, I had to deal with their financing company b/c they informed that they will be charging interest after 1 year of purchase. In store, we were told that there won't be any interest for 72 months and it is not true. We learned our lesson and like to make others aware. We will not step a foot in that store anymore. If you like to purchase something, use your own credit card b/c you will have more power when you go through any issues. I regret that I did not use my own credit card.
Had a pleasant enough experience in the store and my salesman was a gentlemen, but after waiting 10 days the wrong couch arrives at the wrong time (they sent numerous text saying it would come at 2:30pm-6:00pm, but it came at 1:30pm. I ordered an expensive reclining couch and they sent one with out an arm rest. The deliver teams says that it only comes without arm rest, seeming to suggest it is my fault. I know what I picked out on the floor of the store. I call the store. No apology, no how can we make this right. So, I requested refund. It takes 3-5 days for refund. I was really excited about the couch too.
Friendly people could be better in suggesting products
Good customer service
Tristan Palmer's customer service was unmatched. 10/10 would recommend.
Awful! They got my order wrong twice, terrible customer service. Ended up returning all of it after they delivered the wrong sofa TWICE. I took off work for the delivery, only to be wrong again! Go somewhere else, I wouldn't count on or trust Ashley Homestore to get your order right.
Kevin was absolutely great and I am so happy I chose Ashley Furniture! I was nervous about buying my own new furniture for the first time especially after making a big move, but Kevin was so helpful and honest throughout the whole process. I feel so confident with my purchases and I cannot wait to see how it all fits in my new home. If you are ever looking to furnish your home, go to Kevin at Ashley Furniture in Waterford!
(Translated by Google) A very complete store, I loved it. (Original) Una tienda muy completa, me encantó.
I am BEYOND upset with the lack of customer care regarding the purchase that I made with Ashley that was delivered two weeks ago. The delivery was set to occur between 3-7pm and therefore I had to take the day off of work to accommodate this. By 7pm no one had arrived and my husband contacted delivery support to be told "they are running behind, they should be to your location by 8/8:30". Already, we were starting to become were upset because we were never contacted and given the update but we understand that delays occur. By nearly 9pm no one had arrived and we attempted to contact delivery support again (multiple times) however no one was answering the lines. At that point I contacted our local store to be told that because we purchased online "there is nothing anyone here can do for you". I asked for a phone number of someone who could help us and was told that it was the same number we had been attempting to call. I asked to speak to a manager to see if they could assist me and was told that there was no manager on duty that could speak to me. At this point, the delivery person contacted us to tell us that they would be to our location in an hour. An hour later we were contacted to ask if we wanted to reschedule because the delivery truck had broken down. I explained that I did not care if the delivery was at 4am, that I would stay up as I had to take the day off of work for this to occur. Our sofa did not arrive until 11pm and the delivery team indicated that delays and lack of communication are frequently occurring issues with Ashley. Had I known that it was going to be that late I WOULD HAVE NEVER TAKEN THE DAY OFF OF WORK! Had I even known that it would have been after 7pm and that my husband would have been home by then, no one would have had to have taken time off. I was contacted by Ashley through Facebook messenger with a generic auto response that states "we try to be as responsive as possible"! It has been two weeks and I am still attempting to get a response! I called customer service Monday and waited over 30min without ever being able to speak to anyone... I attempted to start a chat with the online chat feature however it was not working... I emailed online support without response... I want to know who is going to address this issue! Again, we understand that issues and delays occur however NO ONE contacted us to keep us in the loop and I took time off of work without pay unnecessarily!
Good prices
We had to get new furniture for most of our house. We had a house fire. Sally Seaton was the most caring and kindest sales associate at the Waterford location. She explained everything to us . She took her time and showed us some beautiful things. She knew that we were on a budget. We will definitely be be buying more furniture from Sally in the future. I highly recommend Sally the next time that you need furniture. She is the best!
Just had one of THE WORST service experiences of my life with Ashley HomeStore [Waterford Lakes]. I got 2 pieces of living furniture that honestly weren't worth what I paid for them. One of my pieces weren't delivered on the day it was supposed to-> and I wasn't even aware that it wouldn't until the delivery guy walked in with only half of the set! Then the 2nd set was delivered hours before it was scheduled to and the guy leave it on my doorstep. Worst part of all is that the only reason I knew of ANY delivery dates and times was because I CALLED THEM for daily updates. Communication is definitely not of importance here. To top it off, when I called (2x) the store about my dissatisfaction none of the management, staff, or corporate returned my call with something as little as an "I'm sorry for the inconvenience." Ashley has lost my services for life! Please help yourself out and go to a company who will VALUE you and your time.
Lot of choices. Good deals
DO NOT TRUST THE WARRANTY. Ashley outsources their protection plans to GBS Enterprises. Feel free to find their reviews so you can read the horror stories for yourself!
Bought bedroom furniture there and i have been pleased with it.
Jay P was amazing! So nice, hilarious, and really checked to see what we needed. Abrahim M, the manager was amazing as well. Came over to make sure everything went and we were happy.
If I could pick zero stars I would! Our salesman was absolutely fabulous, but everything after the purchase was terrible. Once they get your money, all customer service stops. Our bedset was supposed to arrive between 4-7pm. We did not hear anything from them until 10:30pm when they said they were 10 minutes from my house. Never showed up. Never called to let us know. When i called the next day, the customer service rep told me they lost the furniture and I would have to call and re-order another one. Uh no? Where is my $6,000 bedset?? After going back and forth with several people for a week, I finally received by bed set......BROKEN! I was then told it would take another week to bring me a new one. I finally received my bed set, regretting the entire purchase. Now a month later, when its time to start payments, they messed up the interest. I was told its zero interest for 5 years. Apparently now its 1 year. I will NEVER purchase from Ashley Furniture again, and will always recommend literally anywhere else. Worst experience ever.
Ann was an amazing help and perfect level of low key assistance without being too assertive or pushy. Great large selection of everything. We have been looking at MANY places and online and finally found the perfect bedroom set. Good price too!
It good but no internet
Worst customer service! The pieces of my bed were only partially delivered and installed. None of the support pieces were delivered or installed. I called customer service and was left on hold for 30 minutes before I hung up. I then went down to the store and was told they would have to order the pieces and send a tech out to install them. A tech arrived today when no one was home. The customer service people said they called my husband's number (which was no where on the order) and left a voice mail that they would be here this afternoon. There are no missed calls on his phone and no voice mails, so they lied. The tech left and I called customer service only to be told it would be another 17 days before they could send someone back over to the house to install the missing pieces. Amazing that I paid for delivery and installation for my bed and only received pieces of a bed and lies. I will have to shop somewhere else for the rest of my bedroom furniture. So disappointing!!
Worst service ever!!! The furniture is beautiful but, the customer service is horrible, a nightmare. I’m still waiting for my deliveries. I have to call customer service every 3 days for an update, they all tell me a different story. They made so many mistakes with my order that was paid in full and now I’m paying the consequences. I’m still missing parts of my delivery and all they do is apologize. I went to the store and Lauren was horrible, terrible attitude. Brianna from dispatch was beyond rude. I tried to speak with the manager at the store and was told there is no manager and there’s nothing they can do. I’m a very frustrated customer, this is sad. If you’re a manager reading this post, please don’t put a phone number to contact you as a reply, I will never reach you!!!! Believe me I have tried, save your apologies and start providing better services.
This place is an absolute joke. Almost all the furniture I bought for them was delivered broken. I immediately reported the issue and a week later nothing is fixed. I spoke with them again today and they say the soonest they can get someone out is in 3 weeks! I spent close to 3k at this store and this is how they treat customers. We are literally sleeping on the floor until these issues are fixed and nobody at this store or their awful call center cares.
Good selection !
Our salesman was very helpful and not pushy and didn't cling to us during our visit of the store. But we found that their prices are very high.
(Translated by Google) The best place to choose furniture in America Ashley place magnificence and luxury (Original) افضل مكان تختار منه الاثاث في امريكا اشلي مكان روعه وفخامه
Great furniture selection.Dishonest sale staff.They promise you,your credit will have a soft hi,if you wish to finance. I was hit by 3 hard inquiries,that took my rating down 6 points.Be extra careful not o be pressured to apply,before you are for sure going to purchase.
Nice
My wife and I had shopped everywhere for the right sectional couch and nothing seemed to be right completely....until we visited Ashley's. Staff was not pushy and we managed to find just the right couch for us, Goldilocks perfect! Optional left or right facing chaise. Then we fell in love with a new lift top coffee table to match which was not on our agenda but WOW! Couldn't pass it up with the Memorial Day Sale! Plus they managed to have it delivered to our new home in NEW SMYRNA BEACH! Apparently their Daytona store had it in stock too.
We had a wonderful experience with Ashley but most of all with our salesman Lito. He was patient, understanding and very caring. Lito listened to our needs and wants and got us an amazing deal on a bedroom set. Thank you Lito for making this shopping experience a great one. Looking forward to shopping at Ashley Furniture in the future but most of all having Lito as our salesman.
Love all the styles and selection! Great quality
Great place good service
Great customer service and environment
Jonathan Reyes was amazing. He found me exactly what I was looking for and was friendly and personable the entire time. I was in and out of the store in under 30 minutes. He will definitely be the reason I shop at Ashley again.
Good service. Excellent product good prices. It took 10 days to get my product.
I normally hate and will sometimes refuse to be helped when I walk into stores as I tend to feel as though the salesperson is trying to sell me everything and anything I lay my eyes on. However, that was not the case with my visitation at the Ashley’s on Alafaya. My experience was extremely pleasant, primarily because of Kevin! He was very charismatic and showed genuine interest in helping me find what I was looking for. In the end, I left as a satisfied customer. Looking forward to future shopping at this store!
Initially, my husband and I ordered a sectional online and underestimated the size we would want. So we needed to find an armless chair to make our two piece sectional a three piece. I called different stores, chatted online, called a dispatcher and then was lucky enough to get transferred to this store to speak with Ann. I cannot tell you how helpful she was. She understood what I needed, we made an appointment for me to come in and meet with her and she went above and beyond. Initially the piece I wanted wasn’t in stock and would have needed to be delivered. By a stroke of luck, one showed up the same day I was coming in so she called me to let me know and set it aside for me. She knew I was in a hurry so she handled everything quickly and efficiently. She even loaded the piece into my car herself and made sure it stayed clean. Ann truly showed how much she cared about the customer and made this sticky situation a perfect one. I cannot thank you enough, Ann, and will always ask for you when I’m at Ashley!
Very bad experience with this store. I went to buy a mattress with his base, they charged me and told me that 04/29/2019 I will get to my house. After a few hours I went to the web of the store and found the mattress and base that I had bought much cheaper. I went back to the store and spoke with the seller, they lowered the price and told me that the order was going to arrive at my address on the agreed day. Today is 04/30/2019 and I called the store and they tell me that my order will arrive on 05/10/2019, it is a lack of respect, they lie to the customer. I managed to change the shipment for 05/08/2019, be careful when buying in this store, they are not professionals.
We just ordered a new bedroom set! I couldn't be happier with the service we received and the price. Renata was very helpful! She helped us pick out the most comfortable mattress in the world! She walked us through the whole process of financing, and made sure we got the best discount and deal.
Ashley Furniture has been nothing but a GREAT Experience every time we’ve purchased. Our sales representative, Zo Whitted, has been extremely knowledgeable, professional, and has always worked to get us the best arrangement for our needs and worked within our budget. Financing is easy. Deliveries are always on time and with care. We’ve had to leverage the protection plan in the past and have done that with ease. We purchased more than 10 items over the past 2 years. Highly satisfied!! Thank you Ashley and Zo!
Wow. Absolutely terrible service. I ordered 3 things and only received 2 of them. The third was a loveseat that was completely scratched and one of the legs was broken off. When I called, they weren’t able to answer any of my questions and couldn’t confirm a new delivery date and then hung up on me. Never purchasing from here ever again.
Great experience!
Kevin helped my 91 year old mother find the perfect recliner today. I so appreciated his patience and concern for her needs. I strongly recommend you ask for Kevin when shopping at Ashley’s. Thanks Kevin!
Johnny was very helpful and gave us different options in our price range to meet our needs.
I brought a bed from your store in Waterford Lakes Orlando FL. I was not avaiable for the delivery time that they gave me. I ask them to reschedule. The wanted to give me a time that I will be out of time. The customer service person was not helful to come up with a way I can get my deliver. Spoke to the manger and she was unhelpful as well and was willing to refund me my money instead of helping me in any way possible. I called the corp office and spoke to a rep that found a time that will be convient for me. She called me back to tell me the bed that I order is on back order and will not be avaible until the 25th 3 weeks after my purchase. Even though my bed was to be delivered on Tuesday the 8th and was not on back order. I will be going into the store tomorrow to get my refund and will never shop. I called the sales rep that I purchase my bed from Lito and he did everything he could to help. But then he said the bed that I wrote up was the wrong one and they do have my best that can be delivered when I I will be out of town. This was the worst retail experience i ever had.
Had a great experience at the store. This one star is strictly due to the delivery service. My scheduled delivery was between 3-7pm. In the morning, I messaged the number of the service guy telling them to please not come early as I have work until 3pm and got no response.They arrived at my apartment at 2:45pm and tried calling me, but ended up leaving me a voicemail due to me being at work. I them returned their call 5 min after they called telling me they were at the apartment early. They again did not answer my phone call. I then called a second time before 3pm and they did not answer nor return my phone call. Finally I got home at 3:30pm due to severe weather while driving home. We had a severe weather warning. I had to call customer service as I did not hear from nor get any notification from the delivery service. I understood why they left, but i had asked the customer service representative to please call and have them come back after they finish their last job. He said "if they want to." He also said he would call me to let me know. I received no phone call so I called again at 5:45pm. The lady said the delivery guy was already half way back to Tampa and I am in Orlando. First of all, I take this as the guy did not want to do his job. My delivery time was between 3-7pm. How is he already half way back to Tampa at 5:45pm when he could've come back to my apartment to set up my ONE PEICE of furniture I purchased and as a matter of fact paid a lot of money for and EXTRA money for this delivery and setup. This is infuriating to me. He would have been done delivery and setting up my bed frame WAY before 7pm and probably even before 6pm. I just do not understand how somebody cannot do their job. They had a certain amount of deliveries they were doing and I was one of them. I did not throw off their schedule and they did not have extra people they had to get to. They just did not want to come back and do their job.
(Translated by Google) All the furniture very nice regular prices (Original) Todo los muebles muy bonitos precios regular
From the moment we entered the showroom, sales associate Zo Witted was friendly and welcoming. We knew we would be happy to make our purchase at Ashley working with Zo. We will definitely be back.
(Translated by Google) My experience was not pleasant because one employee left us waiting 20 minutes and then I requested the attention of another one so that he will help me very kindly, but the first one going through the pitiful store (Original) Mi experiencia no fue grata ya que un empleado nos dejó esperando 20 minutos y luego solicité la atención de otro para que me ayudará muy amable ,pero el primero pasando por la tienda lamentable
Very rude delivery employees. Delivered my brand new dining table and chest with shipping indentations throughout the entire table. Very unprofessional the way this was handled. We love the product but it is definitely not what we are paying for. Awful customer service and will return this and go elsewhere. Unfortunately never will do business again with this company whatsoever. Will be posting pictures through yelp and later on google. Definitely coming from a customer service background will never refer anyone to this company. I want for exactly what I pay for and this is garbage service as if my furniture cost $100. This is a big purchase in which you all profit when we make purchases $1500 and above. Usually don’t make reviews or have to conclude to this extent especially when I am not the one who was home when it was delivered. Even the benches are wobbly due to the installation being rushed. I am completely frustrated and once again you all have lost a loyal customer that loves the product but not the service and the condition it has been delivered.
Great deals on some furniture. We purchased the below bedroom set for my daughter and she is excited for it to be delivered. Everyone was very helpful and Chris in finance was very friendly and helpful with getting these items put on a contract. I will be shopping at this store again.
Zo and her manager made our mattress shopping experience quick and easy and ensured we were well informed on the quality of product as well as affordable payment options. We left at ease and very excited with our purchase!
A lot of stuff but I was not that impressed with my sales person.
Robert was very helpful he didn't bother us he let us look around no pressure
He was patient, not pushy and informative. Couldn't ask for anyone better. Made the experience easy and i will do more business in the future with Ashley because of this.
(Translated by Google) Buy a king room game in which the matre came with problems took more than several months came a technician to my home to verify he was shot photos less than two months of purchase have already spent more than 2 months and still without receiving a response .. I contact the store I get hooked call I ask to speak with a manager or supervisor tell me that only there one and can not communicate with the person .. I am still waiting for a call .. super disappointed in the service if we are responsible with the payments the least we deserve to be fulfilled with the problem we have .. thank you Today, February 28th, I went back to the shop so that ashley could solve the problem and they still do not ... in which I am obliged to return the merchandise .. it's been months since July 2018, we've been in this and the company has not answer .. fatal service I never thought to spend all this .. since when we decided to take the merchandise and choose ashley by name but actually this and well disgusted .. I will never buy here .. still teaching all the evidence called did not resolve my problem .. in which I followed all the protocol from day zero .. outraged outrageously (Original) Compre un juego de cuarto king en la cual el matre vino con problemas llevo más de varios meses llegó un técnico a mi hogar a verificarlo le tiraron fotos a menos de dos meses de comprado ya han pasado más de 2 meses más y aún sin recibir respuesta .. Me comunico a la tienda me enganchan la llamada pido hablar con un mánager o supervisor me indican q solo ahí uno y no me pueden comunican con la persona .. sigo en la espera de una llamada .. super decepcionada del servicio si somos responsables con los pagos lo menos que merecemos que nos cumplan con el problema que tenemos .. gracias Hoy 28 de febrero nuevamente pase a la tienda para que ashley me resuelva el problema y aún no lo hacen ... en la cual me veo en la obligación de devolver la mercancía.. son meses desde julio 2018 llevamos en esto y la compañía no responde .. servicio fatal jamás pensé pasar todo esto .. ya que cuando decidimos cojer la mercancía y escoger a ashley por su nombre pero en realidad esto y bien disgustada .. Jamás volveré a comprar aquí.. aún enseñando todas las evidencias llamadas no resolvieron mi problema .. en la cual e seguido todo el protocolo desde el día cero .. indignada TOTALMENTE
There are no words to express my gratitude for the service I received from Kevin. Initially, when I walked into the store I was greeted by the Store Manager Marie. She explained to me that someone will be with me and then Kevin showed up in less than two minutes. He allowed me to explain what I was interested in. All my questions he answered in full detail. He even thought of information that I wasn’t thinking of and shared it. I truly felt as if I was doing business with my father. He is very genuine and kind. The entire experience was welcoming and I felt valued as a customer. I am super excited about my new furniture. I can’t wait to see how amazing it is going to look in my home. I honestly can’t rave enough about the experience I encountered this evening. Thank you so much Kevin. Your help was greatly appreciated and Ashley Furniture made a great choice in allowing you to represent their brand. Natasha
My experience with the representative name Robert R. was simply amazing! He was very knowledgeable of all the products and services super helpful and very patient
Just OK furniture that they are asking premium prices
Good products.Good price, professional salespeople.
Ask for Dave! He's the Best!!
Was supposed to be delivered on Tuesday Feb. 12thWhich it was,but the box didn't have the screws for the tables. They took it back, then called to reschedule for the following Tuesday, but don't know what time.Someone will call to let me know.I guess I'm supposed to stay home forever until they bring the tables.They said they put me on the VIP list for delivery.And when they first came to set up the tables, the guy did it on my street, NOT in my house.Paper was flying everywhere, and then he said No Screws in box. Don't forget Delivery is 60.00 Dollars.My bad luck is Its all paid for already.Never Again,If they can't get my tables here.
I am giving a 4 star rating even after a few issues I have encountered after purchasing with Ashley. I was double charged for my order, innocent mistake on salesman, and customer service took great care of the issue and promptly refunded and added the protection plan for me. Upon delivery, I was told a chair had been broken and waited 4 more days to have my table set complete. Other than the issues, I am happy with Ashley and how they have handled the situation and how the employees involved were very polite and professional.
I purchased a sectional and bedroom furniture a couple of months prior to closing on my new home. The items were delivered in boxes so I had no idea that there was damage. On move in day I was very upset to see that I had paid for damaged goods. I contacted Ashley and the transferred me several times to different departments. I finally asked to speak to the regional manager and I received an email stating that he/she would call me and that was three weeks ago! I've asked again and yet I still not have received a response. My wife and I are teachers so needless to say, we do not have thousands of dollars to waste (especially considering that it was not our fault). Hopefully no one else has to endure what our family is going through.
The Young lady name is JOAN who was helping us was a delight to work with she went above and beyond we all had a great experience there would recommend it. On a side note!!! If it wasn't for the young lady who helped us I would have given one star to this location. Only because on the way out we asked one male associate a simple question about some furniture we did not see before when the young lady was helping us and it seemed like he was so annoyed with us for even asking the question he had to take the time get out of where he was sitting to answer the question. I did not like that one little bit he has such an attitude!
Robert the sales representative who helped me was a pleasure. Great customer service, he went the extra, while helping me he didn’t ignore other customers who had a question. If you shop at Ashey furniture in Waterford lakes I recommend you see Robert, class act. He didn’t pressure me either, I actually left and came back. 😃 Thank You Robert.
Very nice furniture! Staff is on their feet and ready to greet you!
Awesome experience... Dave our salesman was very helpful and we will definitely recommend to others
Robert provided excellent customer service! He was available when we had questions, but he did not pressure us. He patiently answered all of our questions, and he graciously stayed after store closing to help us.
Jeff Harrington is awesome!! We went to several different stores before going to Ashley HomeStore and talking with him- he made it easy. He gave us options to consider. He was the only sales person to take his time with us trying to get everything we wanted in a set. He is very personable. There was no pressure- he gave us time to talk about it- came back and bought it from him! If you need help please ask for Jeff!
We frequent this store often and kevin is the nicest and friendliest person on the floor. Very personable.
He was very friendly and not pushy. Also have us the best deal!
Great service all around. Great quality of merchandise.
Very friendly and clear.
Great experience at Ashley Furniture in Orlando Waterford Lakes. Courteous, knowledgeable and patient just begins to describe the employees, management and especially the sales representatives, Robert and Wilfredo. Highly recommended.
Jeff, thank you for the great service you provided to us! You definitely made our furniture shopping a great experience!
Robert was informative, polite and listens to my concerns for home design. I will return to the store forsure to shop for key pieces as I am in the middle of redecoration my home. Keep up the great work with having wonderful people like Robert in your store!
I was helped by Alicia and walked away very happy. I was able to find a sectional sofa for a really good price and was also able to get financing. Buying furniture is a huge pain, at least for me, and it is such a relief to have reasonable financing and be all done with the stress.
Worked with Zo for some bedroom furniture. Smart, fun, knowledgeable, and professional. Helped me plan out next steps in remodel. Will be back to see her when it's time to make that happen. Great experience!!
Bought a couch and loveseat from them with electronic reclining features. Delivery was supposed to be from 2:15-6:15. They showed up at 9:45. When our drivers left our house at almost 10:30, they still had 4 stops to make. Sad!! Anyways, he asked us to sign without connecting the electrical wires to ensure they operated correctly. When I stated I want to verify it works properly, the driver told me he didnt understand English. We finally got on the same page only to find out the couch was missing the wires all together. The next morning I called and the warehouse said they could ship me more but It would take a week. After the call, we connected the loveseat wires to the couch to make sure it worked and discovered the motor on both sides gave off a high pitched sound AND the bar that supported the footrest when extended, on both sides, was not there at all. At this point, we were highly disappointed with our purchase and went into the store to see if the manager, Juan, could rectify it. What a joke!!!! He basically said that he could do an even exchange but not for a couple days. Something about the warehouse having to cash out the purchase first. Instead of contacting the warehouse he basically just brushed us off saying he was doing his best to make it better and someone would contact me within a couple days. If that is Ashley furniture best, I will never purchase another thing from your store. What a disgrace to customer service. The best part of everything was how dedicated David was to our happiness. He followed up and made things happen faster than Juan even cared to try.
Ashley advertises next day delivery, they don’t do that, free delivery, the sales person said we will give you free delivery but you set up your own bed, and we don’t take away old bed. The sales man was terrible it took for ever, and he got our order wrong. Terrible experience.
Jeff was super helpful. Gave me great information and wasn’t pushy or overbearing. Great experience.
Went to check the sale. Not what I was expecting. Could not find any big deals.
I came in with my wife to look at a dining table and/or dining chairs. We left only getting the chairs and keeping our original table. Why? Because every dining/kitchen table we were shown would leave ring marks if a glass was left on it. I can see almost every other piece of furniture being suspectible to ring marks but not a kitchen table. That’s it whole purpose - to hold plates and glasses (of water, wine, beer, whatever). Don’t get me wrong, the natural wood tables were gorgeous, but impractical. Ashley really needs to figure out a treatment to put on their dining tables to make them waterproofed. One sales rep told me I could apply a butcher wax to the table every 6 months and that should protect it. But why does the customer need to go to the hassle of applying something every 6 months to protect it? Shouldn’t that be the responsibility of the store selling it? Very disappointed with that whole situation.
I love my couch ! Great customer service :) the delivery was quick and the guys were very nice ! All in all great excperience will definitely purchase at your store again !!!
Purchased exactly what I wanted
Great price for a high quality furniture. Walked in on a Thursday and had a new couch delivered and installed by Tuesday. Delivery guys got to my place earlier then expected and were fantastic. Highly recommend to anyone else who needs high quality furniture quickly with no hassle.
Found exactly what we were looking for. No pressure from the sales lady. We left and did some shopping around, and then came back and made our purchase. Only thing I would suggest is carefully look over your bill before you leave. We found an error, but when we came back, they got it fixed right away.
I have had major issues getting ahold of customer service, when they didn’t bring a piece of my delivery
Fantastic customer services, Thanks Jeff.
Ashley sales people are always helpful. Today Zo Whitted helped us choose a new memory foam mattress. She was SO knowledgeable and helpful! 🙂 Zo listened well as to what our needs were and what we wanted to spend. There was no pressure in her approach, and we felt good about what we chose. We weren’t ready for a Temperpedic yet, and she didn’t try to push us beyond what we wanted to spend. We got a nice deal in the end that included delivery and removal of old mattress. I hope management at Ashley in Waterford Lakes knows what a nice, friendly, knowledgeable and helpful salesperson Zo Whitted is .🙂
Jeff was awesome. He was very thorough and helpful. He was so patient with us, we had two ramboncious kids. We will definitely come back!
Bought my first bed frame and mattress today, and was greatly helped by Abel and Zo with great customer service !
I had an amazing shopping experience. Johnathan Ramirez made it easy, relaxing and fun. He really made an effort to help me find what I wanted. I'm very happy with my purchase, good quality and price.
Really excited about the purchase of our new sectional and cannot wait until it arrives!
Had a great experience at Ashley in Alafaya Tr. Orlando Fl. If yo go there ask for Zo. Great service !!!!
Very helpful and friendly staff.
No drama, good discounts. We bought nearly 4000 dollars worth of living room furniture and we love it.
My In store experience at Ashley was awesome ! Rene was amazing in helping me . Wish I could say the same about my delivery experience . My time slot was 3-7 PM & my couches arrived at 11:30 PM , they weren’t hooked up correctly & just left in my living room . Turns out one of the motors were broken, I’ve now had to wait a month & it’s yet to be fixed. Every time I call there customer service line I’m on hold for 45 mins .
Everyone was amazing and were helpful in choosing the right product for me. I will be back soon to buy new sofa. Thank you
Renata was courteous and professional. She listen carefully to help us decide on the right furniture for us.
Unfortunately it is my only experience with Ashley Furniture and it seems like it is going to be the last one. We bought a tv stand, which is shipped and assembled by a third party contractor who doesn’t give a pickle about it. Ours came with no handles and the contractor just left, they didn’t care about our product or level of satisfaction with the product. We had to deal over the phone and finally going again to the store a couple of times and we had to put the put up together ourselves after paying a ridiculous assembly fee. I mean, we expect that level of service at IKEA where you don’t pay fees or shipping. But here, we got charged, we had to put up with customer care and manager, wait a couple of weeks and then ending up putting up ourselves. Worst thing: they didn’t even waived the fee. Like: seriously ?!!!
I have bought many items from Ashley Furniture and will continue to return. David and Abraham are quick to help and always give solutions.
BAD SERVICE!! I bought a king bed set, dresser and mirror, and had bad experience with delivery & assembly. The delivery person assembled only part of it at my home and left saying someone else will come back to complete assembly. I didn't hear from anyone for a week. Then, I reached out to customer care and heard vague responses like ’the driver was busy with other deliveries’, does it means they can leave stuff incomplete at my home?? 😳 why did I pay them for delivery and assembly then?? After two weeks of follow up over phone, I walked to the store... At the store they said, assembly was completed on the first day of delivery and shown some pictures! I'm shocked with that! After a long conversation with the customer service manager, they said someone will contact me again to schedule and send a technician to complete assembly. I am still waiting, week 4! I had similar experience in my previous purchase, a delivery person came with 3 of 4 legs for a dining table then rescheduled for another day. I had to take two days off for the sake of a single order to deliver home! Am I going to Ashley to purchase again?? Of course, NOT... I can not take off from work again 🙄
I visited this store and was welcomed immediately with Jeff. He provided me a great experience and conversation. The purchasing steps were easy and most importantly, the selection is great.
Kevin was very helpful, recommend asking for him next time you are there.
Incomplete - For now... I ordered a sofa and was told it would be recieved within 2 business days, which is was. However, there were no legs with it. The delivery folks were great - they called CS, I confirmed my contact info with CS and was told they would get in touch. Two days later, I had not heard back so I called. The first 2 calls, which were after they should have opened told me that I was calling outside business hours. I waited, called back and was on hold for 31 minutes before I hung up. Called back another 2 times and finally, after wating another half hour, finally got an anwer - which was that it was going to take 7-10 days for the legs to be delivered to me. At that point, I will have to call and schedule a time for them to come out and put them on. Not sure how they could have the sofa in stock without the legs?!? In short, love the sofa, but the customer service has not been on point.
Didn't have what we wanted but good service.
Delivery was re schedule a few times, but happy with my furniture and the price I ve got.
Great customer service
Jeff was an amazing help very trustworthy visited him about 3 times discussing all possibilities before making my purchase and every time he gave me his full honest opinion and helped so much definitely be coming back to visit with him.
Once the salesman found he didn't have exactly what we were looking for, he turned around and walked away.
Zo was an excellent sales representative. She was very attentive and patient as we searched for furniture that meet all of our requests.
Beautiful store with so many options, Jeff was a great sales representative and helped us with what was best for our home . We spent 4 hours inside the store but it was worth every second and Jeff was so patient every step of the way. Thank you again I will be back for more furniture !
Zo whitted help us find our kitchen table at a great price. Thankyou
Awesome furniture at great prices...
Jeff was so awesome and helpful.
Absolutely LOVE the sectional we purchased from here. Working with Lito was easy, no pressure at all, and he was very informational. That man seriously deserves some kind of raise. He was super friendly from the start and even helped us measure the couch to make sure it would fit in our space. If you are deciding to purchase your furniture from here, ask for him! Also, make sure you check the price of the furniture on their website because they price match and it’s usually a lot less expensive.
Went shopping for a love seat for my apartment. Got helped by Zo in the store and we found a nice sofa that fit right in my small apartment. Everyone there was friendly and eager to help and made the process very simple.
Kevin was very helpful in finding us a new mattress set, he went above and beyond to ensure that we had the best possible option in our price range. I definitely recommend working with Kevin for any of your furnishings needs!
I had an amazing experience with Louis. He assisted me from the minute I walked through the door. He kept the process very smooth and rath let entertaining (fun) at the same time. My daughter will be so excited to see her new bedroom set! Thanks again Louis!!!
Zo was extremely helpful and personable. She was very knowledgeable about each option we asked about, and helped us pick out the perfect rocker recliners to go in our living room. We know where our first stop will be next time we're looking for furniture!
Overall experience was great. Kevin was really helpful and went above and beyond to help us get a good deal.
Great price, decent selection. Very glad they had the sale on this couch. I my wife and I truly love the color, fits just right in our appartment. We're very satisfied.
GM Cedric & salesman Johnnie are to be commended. I've been doing business with this location for (5) years, service always superb; continue to treat your customers with "A"class customer service. The quality & cleanliness of store is above expectations. Thank you
It was good. Love the quality of the furniture. Worked with Jeff, he was super knowledgeable about mattresses, very patient, and he gave me my space to shop around and as a customer that's very important to me. I'll work with him again.
Love to buy their furniture
Jeffrey was very helpful and professional. Excellent associate
He was very attentive and transparent concerning details of our order. Fantastic experience!
Jeff was amazing. Very personable and knowledgeable. Financing process was quick and easy. Overall very pleased with the service.
Staff was great and knew the details of all their pieces
We did have to wait a while to check out. We went in knowing what we wanted.
Jeff was phenomenal in helping us get all our furniture! He was caring and very knowledgeable. Next time you go to Ashley's Furniture you must look for him!
Wonderful customer service
Great! 2017Johnny Rodriguez was very professional and knowledgeable and Gabby Cobos was absolutely awesome she did everything possible to help me!! Love this store! New....Today October 26th ,2018 Alicia Rivera was also great from the moment I walked she took good care of me! Great store , great quality and great service!
I’ve been to a few different Ashley stores and my boyfriend and I have never been noticed nor treated with such respect like we did here. We’re a young black couple with two children. On this specific day we were just looking around, we were extremely lazy and bummy looking. Our sales person was Jeff who’s completely amazing! Very friendly and far from pushy. Even though he knew we weren’t going to purchase anything that day, he still took the time to educate us on mattresses and options for when we’re ready to buy. He went out of his way to compliment and talk to our children and joked around with us like we were friends. I could definitely tell he genuinely wants the best for his customers, not just to make a sell. We’re moving an hour away, but we’ll travel back to this location just to buy exclusively to him. He’s a good representation of this company.
Please visit another store. Very disappointed by this store
Helpful
I so regret having ordered from Ashley furniture. This was THE worst customer service I have ever experienced. Delivery date was set then an email came through that delivery was delayed - BUT, nothing was stated as to new delivery date. I've spent 3 hours of my time just trying to talk to a live person. Am I supposed to sit around for the next week (year) waiting on my order to show up? They can delay but not give a new date??? When I finally did speak with a LIVE person she couldn't give me a delivery date. They'll take your money in a hurry - but just TRY to get help/answers - NOT HAPPENING. I'm passing this on to all my family, friends and co-workers so they can be aware. At this point, if I had the time, I'd stand outside their locations with a sign saying "for mental health reasons, go anywhere but Ashley!"
Always so helpful. I was trying to find the right bedroom set for my 11 year old and Jose was so kind to find if the bedroom set I wanted came with a trundle. I was so happy he was Able to get me a huge discount as well.
Jeff Harrington came to greet us when we walked in. He was very knowledgable and personable.
Purchased a mattress on Monday Oct. 8. Was told it would be delivered on Thursday. After waiting most of Thursday I checked the paper work and the delivery date was Oct.18 (the next Thursday). Called and let them know that wouldn't work I was going to be out of town and that their sales person was a little miss leading with her statement. She should of said, "next Thursday" not "Thursday". They rescheduled for today, Tuesday Oct. 16. When I purchased they mattress I let the sales girl know several times that I wanted the old mattress taken. She said they can do that as long as there are no stains on the mattress. I told her no problem because there weren't any. I just need them to take the old one to get it out of the way. BIG SURPRISE....they didn't take the old mattress. When I called the store I was told that she hadn't marked for them to take the old mattress. I was given excuse after excuse. Never once did I hear, I'm sorry for you inconvience. Well not until I pointed out that the girl on the phones customer service skills suck, and she hadn't even apologized for the mistakes that had been made. She told me the store manager would call me later and of course he never did. We are going to be buying new living room furniture and it will not be from Ashleys if they make this many mistakes with just a mattress.
Never buying sofa here again,supposily I had an insurance for 5 years and my leather is pilling off And supposily is leather never going to Ashley furniture or roomstogo ever again
Dennis Waltman was so helpful and knowledgeable. He was patient and throughout when explaining different options. Thank you! Can’t wait to go back so he can help me purchase my dream mattress! 🤗
Yes, I've bought things here. But I've never walked away that happy or proud. Sometimes underwhelming, and mediocre, or worse. You know, that negative feeling that a salesman can leave behind.
Emily is a professional and knowledgeable sales associate. I’ll definitely be back and recommend Ashley Furniture to friends and relatives. It was a great experience dealing with her. Keep up the great work Emily.
Emily was super friendly and very patient. I would definitely come back just for her!
Nice furniture
Rene was very helpful and made buying our bedroom set simple and enjoyable. Will definitely be going back to Ashley furniture and to Rene next time we’re in need of furniture.
I've been trying to call the store and nobody pick up the phone!!
This place is the best furniture store within 20 miles. We visited 5 locations and had to leave within 10 minutes of walking in.
Emily was very professional and very understanding of what I was looking for. She was patient and her attitude was warm, friendly and inviting!
Alicia Rivera help me today on my purchase she was extremely helpful and very professional with excellent customer services. Thank you again
YOU CAN'T MISS THIS! Best experience I've ever had, shopping for bedding and furniture.
I’m posting this review based on my entire experience with this store beginning on 9/3/2018. Anyone who knows me personally know I never do this. Yes, the folks who work at this location are nice, but being nice isn’t enough. That’s only one part of customer service. A family member recommended this store to me. I went in an purchased a bedroom set, and a cabinet. The salesman threw in a quilt set for me as well. The bedroom set included the bed frame, headboard, footboard, mattress (which I upgraded), two lamps, a dresser and a nightstand. On Friday, 9/7, the first of two lamps arrived to my home...broken. The following day, I took the drive back out to this store (25 minutes with tolls), and they said they would reorder it for me. On Sunday, 9/9, the bedroom set was delivered. The driver called me because he didn’t know how to find my house, and needed more directions. After 15 or so minutes of me explaining directions to him, he arrived and parked his truck where there were signs that said NO PARKING. I pointed this out to him and asked him to move his truck, to which he angrily replied ‘WHY?!’ and continued on unloading the truck and assembling the furniture. I gave him time to cool down and then asked him again to move his truck which he did. My headboard was assembled lopsided and one of the handles on the dresser was missing a screw. I pointed this out to him, and he said, “I don’t speak English.” I then called customer care and tell them my complaint and they tell me they will send a tech out in two weeks. Missing from this delivery was also my nightstand. I had to call the store just find out that the salesman forgot to add it to my order. How?! On Friday, 9/16, the second lamp comes, also broken. I make the trek out to Ashley furniture again to return it. Remember, I received one lamp on 9/7 via UPS and it was broken. I had to drive to the store to return it. One week later, the second lamp arrived and was also broken. I drove to the store yet again to return it. While en route to the store, I called Ashley’s Customer support number and explained my frustrations with their service. The woman I spoke with said, “What would you like for me to do for you?” To which I replied, “I just want my items the way I ordered them.” Instead, she offered me a $50 gift card. I told her I wasn’t calling to receive ANY perks, I just want what I ordered. When I arrived at the store, Alexa in customer service helped me. She was very kind, and offered to give me two lamps that were on display on the floor. I declined, telling her that I paid for new ones. She tells me she will order me new ones. The next day, I my nightstand and cabinet arrive. The delivery men were amazing, and fixed the dresser handle for me. And, they were able to park the truck without any issues. Later that day, I get a voice mail from Ashley furniture stating that I have an open credit that I need to come in to use. When I call the store back to inquire about it, I’m told that they made a mistake. Today, I received a call that I need to come pick up my order from the store and that I need to call them back by 8pm. I call the store back, and I’m told that they made a mistake. At this point, I ask to speak to a manager. A woman named Christy picks up the phone and as a manager, she’s just as confused as her employees. I explain the entire ordeal to her and tell her that I just want my lamps, and want to know when they are coming. She tells me my LAMP is coming on the 23rd. I ask her about my second lamp. She then informs me that I only ordered one lamp. I have to explain things to her again until she realizes that one of her employees did not order my second lamp and it ‘should’ arrive around the same time as the other one. I’m very unhappy with this location and strongly urge potential shoppers to consider other stores. They are unorganized and incompetent. I don’t see myself giving them my business after this and will not recommend to anyone.
(Translated by Google) Very good service. (Original) Muy buen servicio.
Store had a great selection of furnishings and accessories to choose from, including the more contemporary pieces that I was looking for. Decor speciaist David D. was a fantastic help, quickly understanding my preferences and showing me several alternatives. He also offered some excellent decorating suggestions. I found exactly what I wanted, and, as much as I generally dislike shopping, I'll happily return there for future purchases.
this is where i will be getting my furniture from. so many things to choose from. i love it.
I have been having to go to this store at least one time a week because they can’t seem to get my order correct.
This place SUCKS. Your next day delivery is 2 days - and mine cane missing parts. Called the store, tells me to call 800#. Who then tells me to call the store, who then tells me again to call the 1-800#. Store orders the parts, but I follow up a week later and nobody ordered the parts. No response to my e mail which I sent during the process either. Good news it’s its non returnable too. Wouldn’t take furniture from here again if it were free
I have recently relocated across country, leaving all my furnishings behind to make a fresh start. I went to Ashley a few weeks back and was promptly greeted by Kevin as I came in the door. He tuned in to my every need and preference, found me every good deal and allowed me all the time in the world to make choices, change my mind and go back and forth, all with the patience of Job. He arranged for a great financing option and explained everything clearly. I now have an entire apartment full of furniture waiting to be delivered and assembled on my timeline. Done and done. Go to Ashley Furniture at Waterford Lakes TC and ask for Kevin. He’s the best.
(Translated by Google) Excellent furniture. Great variety and error-free compliance. (Original) Excelentes muebles. Gran variedad y un cumplimiento sin errores.
So many beautiful things
Beautiful things
Was very pleased with Zo. She made my furniture buying experience special and painless. However, I will not give 5 stars because they need to work on their communication. There is no reason why I should be told numerous times that my estimated time of delivery is from 10-2 and then have it changed to 3-7 unbeknowest to me.
The products are good, but we will never do business with this company again. We spent over $10k on furniture and have had nothing but headaches with the service. We had to go back to the store multiple times because the sales person made errors. When most of the furniture was finally delivered the guys broke a drawer that another person had to come out and fix. Then when our power base for our bed was delivered at a later date we were told the base would not fit in the bed frame we previously received despite the fact that the sales person AND the manager at the store said it would fit multiple times. The bed base had to be returned and a a result the manager said we could have a coffee table for free since they messed up and we had spent so much money with them. After picking out a coffee table we were told somebody would call us in June to deliver it since it was backordered. Nobody called in June. We then started calling the store to speak to the same manager, Cedric, asking when the table would be delivered. Three times I was told he was with another customer but was aware of the situation and would call me back. He never called me back. Today I called again and was told Cedric is on vacation and they can't find any notes or anything else regarding the coffee table despite the fact that emails were sent and multiple calls were made regarding the subject. I was also told the coffee table has been discontinued and we would need to pick another one. This Friday we make our last payment on the furniture and we will no longer owe anything on it. I am getting the feeling that since they have our money we will never see that coffee table. If I could return everything at this point and get our money back I would. At best they are incompetent. At worst, they are fraudulent. Take your business elsewhere.
Beautiful furniture and decent prices and financing offers. Definitely a most to consider when buying, different styles also
Suprise me they have a good price . just for delivery is very slow
Customer service is outstanding at this location.
Very disappointed that the store closes early every day. Don't rely on Google for their hours.
Thanks David and Kirk for an excellent service!
one star is too much to give to this people, horrible customer services, they don't even used their own trucks for delivery, they used Enterprise rental trucks, delivery people have no clue what they are delivering, you tried to speak to a manager at this location and none will take your call or resolve your problem. i had order a big order before memorial day weekend and til now, i received broken bed, broken dresser and missing mattress. i don't recommend it at all...shop on your own risk...since them still waiting for my items and the manager wont call me back. full of disappointments
Sally was extremely patient and helpful to make my buying experience perfect!
Customer service is great. And the furniture you buy.
Overpriced junk that sells for less on Amazon with free shipping. The sales people stand around and might as well be a cashier at Walmart. You purchase and overpriced piece of furniture and they schedule the delivery time for you, you don't get to pick. So, be prepared to stay home the entire day for your delivery date. Go here to find what you like, take a picture of the tag and look for it on Amazon. Save yourelf the headache and money.
We have bought from Ashley before and the service was great but Kevin made this most recent experience even better! He was kind and personable and did all he could to make the process easy! Our deliver was delayed to the 20th because a single piece would not make it for the twice a month visit for St Augustine but he checked daily and was able to get it to us by the 6th! Kevin rocks and so does Ashley Furniture!
Am very please with the saller Mr. Dennis. God bless.
I ordered furniture from Ashley’s and was super excited to receive today. After calling out of work, waiting 3 weeks, i finally receive my furniture only to be told that they are missing pieces. I can’t even have my furniture built. I called the Waterford Lakes location 3 times... I spoke to a female manager at 12pm and she stated she would look into it and never did. Called back 3 hours later and was told she was with another customer. I called the 3rd time an hour and asked to speak to the store manager and he was with a customer as well. This store lacks communication. If the first manager didn’t have an answer for me, she could have easily called me after “looking into it” and I wouldn’t have been so upset. Dont buy from this store... you’re just a number here.
Tammy was great!
No one help me when I get there
Awesome home furniture store with a wide selection of popular styles and materials. I recommend taking advantage of their shipping and home delivery to let them do all the heavy lifting. They delivered my bedroom dresser completely assembled and carried it into my place and placed it in the exact spot I wanted it. Haven't had to move it since!
Kevin Schmieder was very professional and helpful. After shopping at several furniture stores, we bought from Ashley’s because of Kevin.
Salesperson Johnny R. assisted my wife and I with the purchase of a sofa towards the end of 2017. He was courteous, professional, knowledgeable and fun to have assisting. We returned back to purchase a dining room set May 2018 and requested Johnny. Once again, Johnny came through with meeting our purchase needs and displayed all mentioned earlier and remembered us too! Wouldn't have an issue with seeking Johnny for future purchases. We highly recommend seeking him. Thanks, Johnny, and great job!
(Translated by Google) Beautiful Everything they have (Original) Hermoso Todo lo que tienen
Decent selection and prices, but it feels like you're being stalked as the sales people follow you around the store. They are not very subtle.
Kevin Schmider at the Waterford store was great and very attentive.. Thank you so much Kevin for your help in finding my new furniture!
Store delivered the wrong matresses,but then brought back the right ones later on,promised to deliver the bed frame may 4th and now they want to push it to the 16th,dining table have a blemish ,called twice customer service and they put you on hold and then the call dont go thru,called a third time and they gave me corporate number and i called and there is no answer,the store told me they need to send someone to my house so they can take a look at my table,still waiting for them to call.i feel that customer service does not work at all.
Nice patio furniture
I have never felt so offended in my life. Recently went into the store the buy a mattress because they were having a sell on them. I selected a mattress that i liked. Meanwhile the guy kept adding things on like a box spring and some mattress pad. Now I have already told the guy that a box spring was not needed. But the worst part was when it came down to payment. I explained to the sales guy that I was not interested in financing the mattress. Despite what me, the customer, wanted he proceeded to present me with 4 different financing options. Then I told him again that I did not want to finance and that I was interested in layaway or paying cash. Once again he ignored this request then presents me with yet another financing option. This time it was some three month same as cash option. So i asked whats the difference between the same day as cash option and layaway no response, instead he wasnt even sure that the store had layaway. So i asked him well can you send me to someone who knows. So he takes me over to one of the finance ladies. Of course, the sales guy fills the finance lady in on whats going on and explains to her that I was interested in paying cash or layaway. She then talks about all the other finance options they have, then talks about how good they were for people with bad credit. She then proceeds to continue to talk about bad credit this, bad credit that. She also proceeds to state, " and who actually has this amount of money to spend at one time anyway". She also states that a she doubted that a store like Ashley's Furniture would even have layaway. And of course she continues to talk about bad credit and the lack of money. I must have had bad credit and broke written on my forehead that day because she kept mentioning it over and over again. Now by this time I am offended, because I have great credit and I make decent money. Throughout my exchange with them no one ever asked me why i wanted the payment options i stated. It was just automatically assumed that it was because i was broke and had bad credit. Even when I stated "well lets just do cash" the sales guy didnt want me to pay cash! I would also like to mention that no one bothered to ask a manager if they have layaway until i suggested it and mentioned that i was able to place items on layaway before. All their answers about placing something on layaway were, "I dont think so", "I have never seen it done since I have been working here", and other BS! I walked in that store will every intent in buying a mattress or placing it on layaway until the room it was going to put the mattress in was complete which was only going to be a few more weeks. However, after having finance options thrown in my face repeatedly, despite having stated repeatedly that I did not want to do that and being label as having bad credit and not enough money to pay cash I was not about to do business with this store. I have shopped at Ashley's Furniture for years, not this particular store, repeatedly. I got my dining room set from them, my couch, and bed room set from them plus my parents entertainment center from them and have never, ever experienced the treatment as mentioned above.
Vance handled the process for my parents and I to purchase new furniture extremely well. Thanks again for making everything so smooth!
Had a great experience shopping and learning about different products on my visits. I worked with Vance O’Shields. Super knowledge and customer care was great.
I bought an extended warranty for a piece of furniture I purchased here and called less than a year later to make a claim that the sales rep said would be easy to have taken care of in the event. When we called, they referred us to the third party who handles these claims. The company that they are partnered with didn't hold up to their promise. Extremely disappointed, we reached out to Ashley to see if there was anything they could do to help us as a last resort. We have left them countless e-mails and called several times only to explain our situation to a new clerk AGAIN and have them take our information to get in contact with us. We have been trying since December (2017) to get a hold of someone with an answer and continue to get pushed off to the side. We never get called back or e-mails returned. So considering my experience, this company does not hold up their promises. They sell bogus protection plans with an incentive to reclaim the warranty investment as store credit when it is unused. Yet can't even get the initial issue resolved to even begun discussing the fact that I would rather lose that "investment" than to ever spend money in their store again.
I think we’ve never had a better experience buying furniture than at this Ashley. We went to buy many items for a brand new apartment so we needed from a bed to bar stools and sofas and chair. Sally gave us the best costumer service you can ever ask for. She was patient and gracious and very nice with all our special requirements and delivery specifications Also the manager Cedric was totally professional and made us feel right at home. I can’t forget to mention Scott whom we talked to before actually going to buy everything and he was also very nice and ultimately the reason we decided to buy everything with them!! Thanks so much!!!
I loved the attention to details of decor I needed to match my home. Sally was wonderful. She listened and gave me options to fit my budget. She was polite, and allowed me to look around and mix and match what I needed to complete my needs. I will always go to Sally for help and advise. 5 stars for her.
Just bought our couches from Ashley’s today and we couldn’t be happier with the experience we had. Eluid was amazing! Super friendly, not pushy, and was great at listening to our needs, and what we were looking for in our purchase! Definitely recommend taking a trip to have Eluid helping you with what your home needs!!!
Outstanding job will return soon
Sally Seaton welcomed us as we came in to the furniture store. She had a wonderful smile on her face and a pleasant attitude. She gave us her information and said if we needed any help, that she would be there to help us out ... just to let her know. We found several things that we wanted, and we found Sally and she was able to help us check out. We actually ended up purchasing more than what we came in for. Sally definitely went above and beyond what she needed to do to make sure everything worked out for us. We have already given Sally’s name to several of our neighbors who are looking to purchase furniture. She is an amazing Furniture and Decor Specialist, and we are so thankful that she was the one that helped us to purchase our new living room furniture, our new bedroom furniture, and our new bar and barstools. Thanks Sally!
I worked with Kevin at the Waterford store and he was absolutely fantastic! We had an issue with the furniture when t first got delivered , so he went out of his way , above and beyond to not only right the solution, but make it better than it was originally. Definitely will refer anyone I know looking for new furniture to Kevin at the Waterford lakes store.
First of all, Kevin made the buying experience painless! Not only did he listen to our vision, he pointed us towards even better deals! He took his time and never made ya feel rushed. We will definitely shop at Ashley’s off Alafaya again. We cannot wait to enjoy our new sectional and bedroom set! -The Krazits
After speaking with multiple sites and having no look getting the deal we were looking for, we finally got in touch with Kevin from the Waterford Lakes store. He immediately listened to what we were looking for and said just come in and I will take care of you. If it wasn’t for his customer service and attention we would not have made our purchase from Ashley. I recommend anyone looking for furniture in the Orlando area to come see Kevin!
I'd like to thank José Morales from the Alafaya store. He was very professional and friendly creating a comfortable environment. Wasn't pushy at all, he was willing to satisfy our needs.
Warranty is garbage just like there couches 1 year old couch falling appart
Very discontent with the store and salesman Denniss Waltman. It's a good store and I will consider to buy again, just lookout with the salesmen and what they are preaching about vs what you are signing.The delivery guys were on point, that's why 2 stars.
We worked with Sallie and she was fantastic! Patiently taking us through all of the configurations and providing guidance until we selected the perfect piece. Thanks Sallie,
My experience with Ashley's Furniture was great from start to finish at the Waterford Lakes location. Scott provided great customer service and showed me items that met my requirements. I fell in love with Windville Upholstered bed which was a great choice. When it was time for my furniture to be delivered I received a call about 3 days in advance to confirm or change the date if I needed to. Once confirmed I received a text message about the delivery window. The day of delivery I received a text message that allowed me to track the status of my delivery. The text provided my 4 hour delivery window, but even went a step further to show and the actual estimated time of delivery. It also showed a picture of the individuals delivery my furniture, what number stop they were on, and the number of the stop assigned to me. This was a great feature! This kept me from waiting all day at my house. The team also called me within 15 minutes of my delivery to let me know they were on there way. I would recommend Ashley's furniture to any of my friends and family. I am really big on customer service and Ashley's did a great job displaying this. Sincerely, An Ashley's Happy Customer
Eliud was very helpful and kind while my husband and I picked out a new dining set and couch. He was able to show us several options based on our preferences and was also very patient with our toddler. :)
I purchased the Greensburg bedroom set in November of 2017. My delivery date was scheduled for the 23rd I believe. Well that was a nightmare. Almost every single piece of furniture was damaged. They scheduled a second delivery to replace the damaged pieces. I figured well, things happen. When they attempted to deliver the second time, the pieces were just as bad as the first time. Now I’m upset. The second time should have been corrected. On the third attempt in December once again the pieces were damaged. My husband wanted me to just tell them to take the whole thing back but I decided to give them another chance. On the third attempt, again the pieces were damaged. Keep in mind, the total price of this furniture was 4,200. Not cheap or at least it shouldn’t be cheap. Again, they convinced me that this time they would get it right and I will not have any issues. Well the 4th and final attempt was today January 6th and what do you know, both pieces were damaged. This is by far the worst I have ever dealt with. The sad part is that I absolutely love the bedroom design. By now I have been waiting for Ashley’s to deliver furniture for approximately at total of 24 hours in total. Totally unacceptable. I have yet to hear from upper management and have decided they they to simply pick up their bedroom set and credit my account. I doubt I would ever purchase from them again.
It was peaceful and a pleasure. Made me feel great, and I will recommend anyone. Thank you -Angel
Great customer service as well as a better selection in store than all the other furniture stores we went to that day.
We just purchased furniture from Ashley Home Store in Waterford Lakes Florida. Sally was our sales associate. We had a very good experience with her. They don’t follow you around and are very courteous. Would highly recommend this store and Sally.
Jesus was very nice, friendly and helpful. Made it easy to want to make a purchase when we were short on time!
What a great experience! Jesus was amazing and so helpful. We will be back soon!
I walked in the door and told Shanetra that I love to save time and money. She did both of those things for me in 30 minutes. I got the furniture that I wanted at the price and terms that I wanted; and she did it quickly.
Great experience. GM Cedric was wonderful. He was responsive, answered all my questions.
Sally was very personable did a great job really enjoyed working with her
Great staff! One of a very few furniture stores that let you browse without stalking you. Also, they have an excellent variety of furniture. Give them a try and you will be happy you did!
Sally Seaton was very helpful and took great care of us today. I feel like we ran her around alot but she was very patient and kind. Thank you for the GREAT CUSTOMER SERVICE!!
I have to admit that visiting this Ashley location in Waterford lakes was one of the best shopping experience me and my Family ever had. We came in to look for a sofa for my son and ended up making THREE purchases. The store Manager Cedric was one of the best General Manager I had the opportunity to interact with. He was very polite and have great customer service. He took the time out from his very busy schedule to spend quality time with me and my Family. I also have to recognize the Sales Associate Bill Hook he was also amazing with his great customer service and patience. I would recommend this Ashley store to all my friends and Family. Thank you Cedric and Bill for all you do for your customers, keep up the great work. Thanks Patrick Raghunanan.
What a great experience! Sales person, Jesus B. listened and provided me with great options to choose from, and even better customer service. The General Manager Cedric was also awesome. I am happy with my purchase; I definitely recommend Ashley Furniture, and will continue to shop with them in the future!
I have had a very great experience and customer service was exceptionally well extended to us.
My experience was both positive and negative. Our sales associate we worked with sold us the Ashley Protection Plan as if it "came included" with our furniture vs an extra $800. I also blame myself for not looking at the invoice as it was all folded up after we finished (2 hours later). However, they were nice enough to have us exchange our furniture after night stands did not fit appropriately. Thanks to Juan and Cedric for that. We were able to meet in the middle which I thought was fair. Overall, its a nice showroom with great stuff, however my experience was a bit "used car sales". LOTS of going back and forth negotiations and waiting after furniture was picked out. Lesson learned with buying new furniture to ensure you review ALL information prior to leaving the store.
I would recommend Sally Seaton to anyone buying furniture at Ashley Furniture in Waterford lakes Not only is she knowledgeable in her field she is very personable and very friendly. Please ask for Sally when you go shopping at Ashley Furniture Truly a wonderful experience
Jesus was awesome! He was super helpful, friendly, and truly wanted to help us find what we were looking for with the best deal possible. He didn’t pressure us at all to make a purchase and gave us many options within our budget. We were looking for a bed frame to match our current bedroom suite pieces and he made sure my fiancé and I got exactly what we both wanted. We’ve had nothing but good experiences at this Ashley location. We bought a sectional couch here last summer and it has by far the best peice of furniture we’ve ever purchased.
I had a great experience at Waterford Lake’s Ashley HomeStore. It was the first of my many many stops to find a new couch. I checked a few other places out but, honestly speaking, Kevin’s customer service was the best! Not only did he patiently answer my numerous and long-winded questions, he even carried different pieces across the show room floor so that I could see which ones looked the best in person. Overall, he made the process fun and easy. I will definitely be coming back!
Always a great experience at Ashley. I keep coming back every time I need a new piece.
My husband & I want to thank Mr. Jesus Benitez for all of his help with the purchase of our new bedset! He is super professional, patient, and extremely helpful. We are so excited to get our new furniture! Thank you Jesus! Everyone go check him out at the Waterford Town Center store. :)
We went into Ashley Homestore and Jesus Bentinez help us out! He was super professional and courteous the whole time. He also worked with us to get us the best possible price for the bed we wanted! If you guys are ever looking for any furniture go see Jesus over at the store in Waterford town center!!
Sally was amazing!! We visited several places and not only did we find something we loved she made the whole experience as smooth as possible!
Bill Hook was a tremendous help to Me, and I'm grateful for his assistance, professionalism, and compassion for my issue. Thank you
I walked in to Ashley’s thinking I’ll just walk through and move on to the next store but I was definitely mistaken! I found a beautiful sectional that was afordable! The staff in Ashley’s was knowledgeable and professional! Kevin was awesome! He was able to give us different options and very helpful!
Awesome customer service and very helpful!
The courtesy and attention is fabulous. They care about their customers' wants and needs keeping in mind budget!
I purchased my furniture at Ashley Furniture at the Waterford Lakes location in Orlando. My sales rep was Sally. I would recommend her to anyone. She was very knowledgeable, and most importantly very patient. She is truly an asset to Ashley Furniture. Ashley Furniture has best selections at a great price.
Very nice and friendly place to shop for beautiful items. The sales people are wonderful answering any questions too!
Great, relaxed, professional and rewarding experience. Thank you Sophie and all the staff from Ashley Furniture Store, Waterford Lakes, Orlando, FL. Many blessings 🙏...
Lito was great. He was always accessible when I needed a question answered and he made the process very smooth!
Great customer service by Mr Lito!! We love our bedroom furniture and at a great price!!
Awesome customer service!
Will was amazing Great customer service Thanks
Came into the store looking at sofas. Was greeted by a really nice young lady named Sophie from Haitie. She was knowledgeable about the inventory and very personable. As an owner of a large local business I am always focused on customer service. This young lady is truly an asset to Ashley Furniture. We made a purchase at a great price and had a fun no pressure experience. I will definitely go to Ashley Furniture in Waterford Lakes for all future needs. Hopefully Sophie is still working there. She's in medical school and an asset to our country as well Ashley Furniture. Go to Ashley. Ask for Sophie!!
I had a very pleasant experience at this store. As soon as i walked in through the door i was welcomed very nicely. The store as a cool yet professional atmosphere and all of the furniture was beautiful. My friend recently moved out of her parents and needs furniture, definitely telling her about this store.
Jesus was Awesome!!!!! He did a great job and provided exceptional service!!!! Keep up the great work Jesus!!!!!
Jesus greeted us with warmth and kindness the moment we walked in the store. He was very helpful and kind. Jesus is a great asset to your store.
Awesome staff, very helpful and accomadating. Manager Maria was genuine and fair. Would recommend this store to anyone looking for some nice furniture.
The store simply did not resonate with our tastes. Some of the Furniture items seemed overpriced and other pieced were simply not of the quality we were looking for. The sales staff kept following us around the showroom in tried to convince us that they had what we wanted.
This has been my best experience with Ashley and it is all because of Ms Carolyn Santiago. She is my ideal sales rep. She gives enough information to make an informed decision, she is available to answer any question and still managed to not hover over you(that was ideal for me). I felt at ease with her. She is friendly, courteous and knowledgeable. I had the best experience with Ms Santiago. She was delightful.
Awesome staff!
Couches are droopy and expanded only after 7 months, chairs are loose and crackling after 2 months, and bedroom set was perfect on the outside but not so much on the inside. Splattered paint in the drawers, some you could see the glue, handles have imbeded prints, one of the drawers does not open smoothly, there are scuffs and scratches along all the borders of ALL the drawers. We paid 1200$ for new bedroom set that does not look new. Called the store the same day... Basically we paid for protection and it comes with a warranty aswell, neither department has fixed any of the issues. 3000$ maybe more, in furniture. Costumer services has me going in circles, and they never call back. It's been months with no action. Nicest people, but no action. No results. I could have paid less with better quality and decent costumer service. I've owned used furniture with better quality for more than half the price. In all honesty. Very disappointed.
Even though we came in at the end of the day, my roommate and I were warmly welcomed and felt right at home. We had fun and took our time looking around, and we were never rushed. Scott provided wonderful service in helping us buy our first couch! We felt very well-taken care of. He was very informative and patient and never pressured us to a decision. Kevin was great too! We look forward to coming back!
Had a great time picking the right furniture pieces for my new house. A lot of thanks to Allenna our furniture specialist. We were able to select the right pieces she was amazing helping us without pressuring us into anything!! It's always a great experience when you can shop and not feel like someone is down your back. Allenna was polite kept it honest, gave us the facts and went above and beyond to get our questions answered. She even moved pieces around so that we can visualize the furniture idea we had. After months of visiting several furniture store we purchased everything we needed here at Ashley's. Allenna explained everything with ease and confidence we placed a lot of trust with her and she delivered! If you're in the market to purchase furniture please do yourself a favorite and stop here and talk to allenna you won't be disappointed!
Sales is nice. Shanetra helps me to choose living room and dining room set. She made some realistic suggestions and not pushy at all.
This a great store to shop in for all your home furniture needs. Today was the second time my wife and I have worked with Sally and both times she has been awesome! Can't thank her enough!
Shanetra, our sales person was amazing! Very knowledgeable and talked us through the various foam mattress options. She was pleasant and didn't pressure us for a sale. I would highly recommend her to friends and family. She's gets an A++ from us!
Shanetra has endless patience and enjoys her job. I came back to make a purchase after her initial help and will be back to see her again.
Shanetra is awesome! Ask for her at the door and she will take great care of you like she did me.
(Translated by Google) Excellent attention from everyone, ready to find solutions to your concerns! I am very satisfied with my sofa, comfortable and beautiful! 😉 (Original) Excelente atención de parte de todos, dispuestos a buscar soluciones a tus inquietudes! Estoy muy satisfecha con mi sofá, cómodo y bonito!😉
We met Kevin upon entering store. He did not attack. He approached with a very friendly manner. He explained clearly where to find him if we needed him. We soon needed him. He was extemely helpful. He showed us everything we could possibly ask to see. We were shopping for several rooms. He offered such great advice, decorative ,practical. He seemed to know what we did not thing of. The end result. We purchased a lovely couch & a beautiful rug. We are excited about our deluvery. We need so much more. We definitely will return. The store was well laid out. Easy to go bavk & forth. Plenty to choose from. The best was our salesperson. Certainly I would recommend others. Thank you,* Jean Ross
Kevin is absolutely amazing!!! He spent so much time with us and met everyone of our needs! Both managers, Cedric and Jessica helped as well! All three are great!! They made furniture buying easy!
Excellent attention and orientation when choosing the furniture. Thanks to Elliud for the attention
Experience was exhilarating! ! Both the General Manager Cedric and Sales person, Sally are Exceptional and above reproach! If you want the best come to Ashley Furniture and see them ASAP! !
Excellent service and great prices. Tyronn was our salesperson. He was very informational and patient. He never rushed nor pressured us to make a decision. He made us feel at home. The management was polite as well. We will shop here again.
Excellent furniture shopping experience...good furniture selection...no pressure atmosphere.
Eliud at the Alafaya Trail store was awesome! Highly recommend him to anyone who wants a patient, kind, and knowledgeable sales person.
Professional and courtesy staff, services where done in a timely manner and explained to us. Keep up the good work and I will recommend this Store to my friends and family members.
Excellent customer service from the start!! Sally was patient and helpful and truly outstanding to work with!!
John was very helpful. Cedric was very nice. We have many pieces of furniture from Ashley and have loved all our purchases.
Zo did a great job helping us find what we were looking for and making suggestions about a future purchase. She was there to help but not pushy or overbearing. She went out of her way to check the website to see if there was a better price and matched that price. When we shop at Ashley again we will look for her to help us.
Will Solis was so helpful and informative. Definitely will go to Ashleys when looking for furniture and asking for Will.
Today I was greeted by a very well mannered and well dressed young man named Robert. He was very delightful and knowledgeable. Every question I had he answered with confidence. He also made my experience great with his funny jokes. Made me feel very welcomed
I was extremely impressed with the level of customer service my husband and I received working with Jerome! I was the crazy customer that changed her mind and wanted to swap things around after our initial purchase, and he made it happen and never made me feel like it was a hassle. I will be a repeat customer. Thank you!
Great customer service by salesman Dave D!
Absolutely GREAT people to deal with. Ashley is our ONLY furniture story to deal with. Rick Weinkauf
took a little time but happy with everything now they fix all the problems with the love seat and the sleeper sofa thank you ashley for taking the time to get every i needed
Quick and easy... good selection and helpful!!
Mr Hook Thanks for your Excellent service,help,patience and inputs! GREAT knowledge of your product. I'm glad is people like you and Angelica with a GREAT CUSTOMER SERVICE!
Terribly customer service and terrible quality (couch is pilling up and starting to fall apart after only 5 months.) I had heard from multiple sources to never buy from Ashley furniture due to quality being so cheap and the reviews stating the same, but they were having a sale and I desperately needed a couch. Well boy oh boy, was the the worst mistake I've ever made and never will I make it again. Super unfortunate for all I know this one couch I picked is just one of their horrible quality couches but unfortunately if you're gonna pretend you're good, maybe actually have the integrity to keep your quality when lowering pricing.
Jessica was a wonderful salesperson ,who answered all my questions.
Great service
Jessica was my salesperson and she was absolutely amazing!! She not only listened to what I needed without just trying to sell me something, but she also got me excited about an otherwise mundane task of redecorating my bedroom. I'll definitely be back for my next project, the game room!
This place is terrible they just try to still your money tricking you with the monthly payments.
Great deal on clearance set!
Excellent experience, Harry has a lot of knowledge of the products and the benefits. We went for a bed and we got a sectional, mattress and pillows. The delivery super fast. Thanks for the help and the excellent service you provide us.
Jessica and Sedrick helped us as we purchased a beautiful outdoor furniture set. They took very good care of us during the transaction.
On 4/5/17 we visited the Ashley furniture store on Waterford Lakes. Erick Rivera provided outstanding customer service! He worked within our budget and listened to our needs without pushing sales and products. I intend to shop here again and I also recommend others do the same.
Jose was great and very helpful!! It was a very easy experience.
Dennis at Ashley's furniture at Waterford lakes is the man! He was humorous, patient as my wife and I fought for middle ground as our taste in mattresses is vastly different. We didn't get the mattress today since the in-laws are buying it for us as a wedding gift so tonight was just research. BUT Dennis showed us this nifty mattress cover which regulates body temp, couldn't pass that up! Great product knowledge, great service start to finish. Thanks again Dennis, hope to be back in a few days to finish the sale with you!
Very helpful and got exactly what i wanted
Erick Rivera. did a great job answering all of our questions. He was patient and only looked out for our best interest. Because of this, i will return to buy more furniture for my new home. Thank you Erick Rivera.
Jerome kicked ass and they honored the website discount in store.
Varya was extremely helpful and we couldn't be more excited about our new couch! She was extremely knowledgeable and made the process so quick and easy.
Varya was excellent. She helped us with purchasing our living room set as first time home owners. Highly recommend!
Varya was a great sales person. She was congenial, we'll informed and delightful to work with.
Fantastic sales. Extremely helpful. I will send everyone looking for furniture to speak to Tammy Troutman at the Waterford lakes store in Orlando Florida
I had a great experience. Your sales man Kirk was very friendly and experienced.
My salesman William Hook was great. He was not only helpful but very professional.
The most wonderful Ashley store I have visited so far, right through the door I was greeted politely and professionally. Awesome service friendly experienced and knowledgeable staff. Five stars..
David, our Sales Rep. was fantastic, very knowledgeable and let us look for what we wanted without any sales pressure. Furniture was delivered and is good quality for the price we paid.
Zo is a very experienced sales rep. No pressure but quick to answer any question. She spoke directly to my daughter, whose bed we were buying, and made sure she was happy with all options.
We had an awesome experience thanks to Ms.Varya ! She was very perfessional and knew what she was talking about. We love our mattress! We recently moved to Texas and we will be making future purchases with Ashley furniture as well!
We were so pleased with the service we received during our recent Ashley furniture purchase. Our sales associate was John and we can't begin to express how awesome he was and so knowledgeable about the products. He was so patient during the whole process and answered every one of our questions (we had quite few). The store manager even came over and personally greeted us and was just as helpful. We will definitely be back for future furniture purchases.
"Capt" Bill Hook was the most knowledgeable and helpful person! He listened to my needs and guided me to exactly the sofa set I always dreamed of having!
Erick Rivera is an excellent and well manner Representative.
Tammy Troutman took the time to help me pick out the perfect sofa. She was very knowledgeable and service with a smile. The delivery men were very sweet and helpful.
I normally hate furniture shopping because the sales associates hover and stalk like vultures waiting for prey to die. This time though Scott H was courteous and gave me space to do what i came to do...shop. I got measurements and came back 2 weeks later to do the purchase. Thanks Scott. Ashley furniture is hit or miss as far as quality but so far it seems the bed frame is well made.
Bill (Captain) Hook was very easy to work with, did not oversell. Delivery and install team were on time, friendly, fast, and allowed us time to fully check out furniture.
I recently went to Ashley to look at sectionals for my family room. Harry Serrano greeted me at the door(with a pleasant smile)and I told him what I was interested in and off we went! Harry showed me exactly what I was looking for as well as other options! He also informed me about the sales that were going on in the store! Although I purchased my sectional from another store I did return to Ashley and purchased other items to furnish other rooms in my home and who assisted me...Harry! He's very pleasant and professional an Ashley asset!!!
Stopped in at Ashley. Worked with Scott, very knowledgeable and friendly. Would definitely go back due to the service and selection.
Sales Associate Tammy T was professional and so very helpful, I definitely will shop here again.
This store is AMAZING!!! Every sales associate we've talked to really knows the products and they don't pressure you to 'buy now or this price will be gone forever'. Scott was so helpful in answering all of my questions and making the purchase such an easy process! When we needed to change our delivery date, Gabby in the office was so sweet and helpful! Our furniture delivery was right on time and the guys who delivered it were very professional. We love our new bedroom set and I can't thank Ashley Furniture enough for giving such superb service! I will be back for ALL of my furniture needs!
Juan our sales rep was very knowledgeable with our mattress purchase. His customer service is top notch and he was very patient with us. It is nice to have a sales rep that is not high pressure.
Very courteous and helpful staff, and the piece we bought is very nice and reasonably priced. We had one minor issue with the delivery as two handles were missing, but we called and they Fed-exed them over right away. Very happy with everything.
My sale person did a great presentation but there may of been some miscommunication and no real effort to provide us with a military discount until Gabby got involved. It was a bit of a process but everything else when well from there. Love the furniture and it wouldn't be the last time I make a purchase there.
Nightmare purchase, could not deliver a complete set without any issues, evert time something broken ,worse costumer service, won't never buy a thing from them
We did our research online and knew what we were looking for when we went to Ashley's. We ordered the furniture and it was delivered in a timely manner. The delivery people were courteous and did a quick and efficient job in setting up the furniture.
If you can get someone to answer the phone you are lucky.
The sales rep was professional and helpful. However, that's where my good experience with Ashley's ended. My furniture was to be delivered on 1/9/17, but 3 days before, they called me and told me the love seat would be delayed because it didn't pass inspection. (??) I specifically asked if the sofa would still be delivered on the 9th as planned and was assured that it would, between 8:30-12:00. At 11:30 on the 9th, I called the store to find out when they were coming and was told that both pieces were now scheduled to be delivered on the 15th as I had been told. I wasn't ugly, but I did, in no uncertain terms, voice my displeasure. The lady helping me was able to arrange for the sofa to come on the 11th (hopefully) and she did credit me the delivery fee for both items. But, the miscommunication between the store and the warehouse is inexcusable and this experience with Ashley's has been a poor one.
William Hook and the customer service department was very helpful with the process of me purchasing my first time furniture.
We had a good time with the salesman at the Waterford Lakes store. Very thorough presentation. We were excited to get our new bed after 12 years. Delivery arrived and they said is they couldn't take our mattress because it wasn't clean. I asked what he was talking about and he said they can only take "sanitary" mattresses. We were never told this by the salesman. The mattress had 2 stains. One from soda. The other a quarter size cleaned blood stained clean with bleach. I asked them "What mattress isn't marked up after 12 years?"I called the manager was on a break and would call me back within the 1/2 hour. Never called. I feel like I was taken like by used car salesman. He told us they would take the mattress. He lied. Now I have no confidence in anything else he told us about the workmanship, warranties, and their service. I expect better from Ashley. I will never buy anything from them ever again. You can't treat your customers this way and expect repeat business or positive reviews on line or word of mouth (More damaging especially from a leader in my community.)
In store everything was A OK, when the table and chairs and night stand were delivered, the crew was really late and deliver everything non assembled . We had to do it by ourselves with small Allen tools. If I want to buy something to assemble myself I would go to IKEA and pay a really lower price.
Possibly the WORST furniture store and purchase ever. Sales people try to cheat each other out of deals. Seranous (not sure of name) lied and tried to steal the deal from another sales person that was out of the store that day. They try to bait and switch you over the phone and just send out the wrong stuff. Store manager and Sales manager can not find orders. They are quick to take your money but not sure I will ever see my furniture. Would NOT go back or recommend to anyone.
We have spent over $7, 000 on furniture with Ashleys and over $500 in Guardsman warranties and they always loose my paperwork, cant locate my service requests, I ask numerous times if I can email/fax it since someone is always loosing my paperwork I send to them, manager of the store never contacts me back, I have a sectional that the leather is peeling off, a new bedset that the wood was not painted on it correctly, and nothing has ever been done. I have complained so many times and no one every gets back to me, my childrens bed was just crumbling apart, their dresser as well, I am so disgusted with this all, we should all get our money back. Why is there not a Class Action Lawsuit against them yet? I bet if more people come together on this matter we can win our money back. This company deserves to be shut down. Orlando, Florida
This place and company are horrible! I bought furniture in August and it took them 4 different times to deliver the correct furniture and put it together. As well, we ordered 2 tableside lamps. We were informed that the didn't have any in stock but would receive them in 2 weeks. After 4 weeks of waiting I called and was blown off, I continually called once a week but no one knew where my lamps were. After 3 months of calling and waiting they finally called and said they were in. But THEY WERE BROKEN WHEN WE RECEIVED THEM! They told me they can reorder them and they would be in stock in 2-3 weeks (LIE). This has been one massive disaster after another and I will NEVER buy anything from this company again!!!!
My husband and I went to Ashley Furniture knowing exactly what we were looking for. We were quickly greeted by Thomas Smith and he pointed us in the right direction. He told us where we could find what we were looking for, whether we wanted something more vintage or more modern. After looking around for a bit by ourselves, Mr. Smith checked in with us and we narrowed down what we liked the most. He also showed us more products that we had missed and we got to try out some more couches. Mr. Smith was very knowledgeable when it came to the products. He knew all the features, what colors they were available in, what parts came as a whole and which could be eliminated or chosen as we wished. He helped us get the best financing option available and he also helped us get our products quickly to us since we needed them within a certain time span. Overall, we were highly satisfied with our shopping experience at Ashley Furniture and with the excellent customer service Mr. Smith provided. We love our new couches, we get nothing but compliments on them, and we would definitely return to Ashley Furniture in the future for other pieces.
Had a great experience! Dave's assistance was very knowledgeable as he introduced me to fellow co-workers. Made me feel welcomed. I bought a new bed from Dave based on his guidance and expertise of how I sleep. I wake up energized! Thanks Ashley. Dave truly makes dreams come true.
Very helpful and friendly. Prices were decent and quality was good. We even got $25 off for testing one of their beds in the store!
Zo was the sales representative who assisted, she was awesome. I was simply browsing and she told me the in and outs of everything. Store has a very nice showroom...definitely coming here when I make my purchase.
The one star is for the actual in store experience that's it. My furniture arrived and my youngest son mirror and stand was damage and it look like they tried to do a poor patch job on it . On my oldest sons bedroom set there are missing pieces to put the bed together so they had to take what they had back, so my son is left without a bed . Called customer service and we are here in limbo because they have to call us back to see when they can have ALL the pieces here and delivered . So after buying three new bedroom sets from them and 4500 dollars later my son is left with no bed until I don't know when and damage furtinure . Save yourself the headache and go somewhere else!
Very pleased on all points--attentive sales rep, quality and design of furniture, follow up on delivery. I highly recommend Ashley Furniture
Delivery was late when i called to confirm arrival they had told me a different time from what was stated on the paperwork and what i was told..other than that guys were cool and put everything together quick
Love the selection, bought multiple rooms for my home here.
The store service is absolutely horrible. First, they claim to give you a good deal but really it's just the deal they give everyone, so keep that in mind. Second, on the day I was supposed to be delivered my bed, they brought the correct headboard and the wrong footboard so they took it all back and said customer service would call me. They never called me. I had to call them and the lady on the other end was extremely rude and claimed the rescheduled delivery could be two weeks later. So I went in to the store to demand some sort of explanation and refund/compensation and they claimed that the delivery will take longer because it's on back-order. Back-order when I just saw it in my own home and the only screw up was them who brought the wrong footboard? So I demanded that I receive all of my delivery fees back and the desk "supervisor" (not even the manager who I asked for and she refused to bring over) said she could give me a $50 gift card. Of course I didn't take it and she said that I could receive my delivery fee back by check in the mail in 3 weeks or so. I paid all $800 in cash so obviously I know there is cash there but no. Finally, as I was leaving I saw the actual manager and stopped him and explained everything, only to have him turn around while I was talking and do something else. Completely ignored. In the end I'm here 6 WEEKS after that encounter and still haven't received my check. Needless to say I will never shop here again and would advise others to do the same.
Andrea and Maria were awesome enjoyed the customer service and the way they knew what we wanted and was reasonable didn't try to sell us what we didn't want or couldn't afford.
The buying experience was great. But the nightmare began during the delivery. 4 out of 6 pieces were delivered with damages (the leather was cut and severely scratched). I returned the damaged pieces and was told by customer service that I would received brand new pieces. All lies, they "fixed" the damaged pieces and delivered them as new. Still waiting for Ashley to be responsible about my claim. I would not recommend Ashely to anyone.
(Translated by Google) The seller was more concerned with taking more money from the customer than by generating good advice and discovering their real needs. Before any recommendation for the warehouse to improve the possibilities of customers, always washed their hands and gave evasive and justifiable responses by actions of other companies in the field. (Original) El vendedor estaba mas preocupado por sacarle mas dinero al cliente que por generarle un buen asesoramiento y descubrir sus reales necesidades. Ante toda recomendacion para que el almacen mejorara las posibilidades de los clientes, siempre se lavo las manos y daba respuestas evasivas y justificables por acciones de otras companias del ramo.
Worst experience ever !!! I walk practically around the whole store no one asked if I nedded help I finally get to the back of the store where customer service is finally I get help I told sales person what I was interested in and all he did was get his sales book note what I asked for and didn't even tell me about the sofas or advised me about any other sofas . To make a long story short I paid for my sofas paid most of it cash . After I get home I show off my purchase and sadly to say the comments I got on them were not good at all so next day I go cancel my order csa at the desk says oh I can only return what you paid on your debit card the rest of the money will be returned in a check and it'll take 3 weeks for you to receive . What kind of bs is that it took you 2 seconds to take my money and now to rtn my money 3 wks this is absurd !!! I won't recommend this place to anyone !!! And also what I paid with my debit card which they said it would be returned right away it's Saturday and I still haven't receive my refund and I cancelled my order Wednesday
I had an amazing experience while shopping here, everyone was incredibly helpful. We had the pleasure of working with Scott and I would highly recommend asking for him when you go in. He was very knowledgeable and polite. He wasn't pushy at all but when he needed him he was there to help out. I will be back to see Scott for more furniture in the furniture.
Was a great experience until ready to purchase. Eric was my sales rep, really nice guy, good customer service, found the items I needed to complete my set, after two hours, finally ready to purchase, got disappointing news that, the items are not available and out of stock. now I have to wait three weeks to get my furniture, the manager was really nice but I would have felt better had they told me it was out of stock after wasting two hours....... However the manager told me they will contact me as soon as they get the products.....
I hate furniture shopping. Period. At first my experience was good. I walked in the door with 2 small children and in my head exactly what I did and didnt want. I was immediately greeted by John Heitman who listened and immediately knew how to weed out the choices and very quickly narrowed down my choice. He was awesome with my kids and the entire buying process was flawless and even fun with him! The problem and nightmare started upon delivery. I did everything correct. I confirmed my delivery, I cleared my entire schedule to be home which is very hard to do. The delivery team was prompt, and polite. Upon set up they discovered the reclining sofa was broke and immediately made the necessary calls to get either get a tech repair orfered or a new sofa delivered. They went above and beyond. Then the nightmare of getting a new sofa delivered began. I felt no one was communicating with eachother. The warehouse, the store, nor cooperate office. It turned into a circus. I felt like even after I did everything right to get my furniture delivered by clearing my schedule and having it all arrive as a surprise for my husband returning from a tour in Iraq that suddenly because they screwed up and sent a significantly broken sofa to us that regardless of sending us a replacement I was forced into THEIR schedule to deliver it. We were leaving on a family vacation the day after my husband returned from Iraq and I was promised it would be delivered by then, and that fell through, then the next promise fell through, then the next promise fell through. My husband came all the way home from Iraq and what was supposed to be a surprise turned into a nightmare. Finally the store manager Lisa and another young lady Gabby worked endlessly to come up with the best possible solution to right the wrong. It still isn't nearly fixed the way it should have been but I give these two ladies a lot of credit and know they did all they could. Now HOPEFULLY we will have our sofa this Tuesday and can put this stress behind me. Based on the work of Lisa and Gabby as long as we receive the replacement sofa on Tuesday as promised then I will most definitely return to Ashleys for the additional furniture pieces I'm looking to purchase. The furniture is great. The broken sofa was a fluke. My main problem was the lack of communication and horrible delivery issues for the replacement sofa after they initially delivered such a deffective sofa to begin with. In conclusion: John Heitman was the best sales associate and I will use him every time. Lisa and Gabby are great at problem solving and truly want to fix a problem, our delivery guy was awesome for discovering the defective sofa piece and immediately making the necessary calls to rectify the ussue. The main and only complaint was coordinating a replacement due to THEIR error. It really messed up most of our vacation but Lisa is doing her best to make things right. Things happen, our situation tended to be the perfect storm of inconvenience but I wouldn't hold it against them unless it happens again. Thanks for the hard work! Crossing my fingers for Tuesday lol.
I called this store this evening and spoke with John Heitman. He was extremely pleasant and helpful. He was very knowledgeable of their product and answered all of my questions. If I wasn't out of state and calling on behalf of someone else, John would definitely get my business. If you want great customer service, go into this store and ask for him.
My in-store experience was awful. My sales person was incompetent, knew less about the merchandise than I did, and treated me like I was stupid. When I'd explain that a piece was supposed to include something else, he told me I was wrong. Even when I became agitated, at no point did he offer to go check with a manager. He also walked off numerous times, leaving me standing there uncomfortably. I have since tried to reach customer service regarding the experience, without any sort of satisfactory response. Since then, the sales person has contacted me numerous times, despite the fact that I asked for a manager to contact me instead regarding my purchase. (I am still waiting for part of my order.) The delivery people, however, were courteous and professional. They took care to bring in my furniture, unwrap it, and set it down where it belonged.
David was a stellar and patient saleman and really helped us envision each room for the furniture. Delivery has been a little iffy, but that's just how supply chains go, things happen. David has been on-call the whole time and helped make sure everything has gone as smooth as it possibly can.
This store manager did not want to listen to my concern about my new living room set. They kept saying it is within standard manufacturing but the sofa was still saggy and they just refused to listen to my concern.
I bought both my daughters bedroom sets spent over $2400 and they came out and delivered it they put the bed together wrong and it sits up 6 feet from the ground and my 3 year is suppose to sleep on that Yea right man there nuts and now it's a waiting game I have to wait for a furniture tech to come out. Absolutely ridiculous after spending this much and to have someone come out who can't even speak English at all and they screwed in uneven holes in the bed might as well throw it away
If you go to Ashley Furniture ask for Scott. He is very knowledgeable and helpful. They have good quality furniture
Me and my wife, have a good experience of staff at Ashley's. The staff is very friendly and supportive. They helped us in choosing the right furniture as per our requirements and price too. The delivery people were on time, with calling us before hand for the time confirmation and they were extremely quick in assembly of furniture. I prefer going to Ashely's whenever I am purchasing furniture. We highly recommend this store.
Ordered a sectional, the representative said it would be delivered 10 days later. We received half of the sectional 10 days later with the delivery crew saying "Oh they should have told you that some of the pieces were on backorder". I had to call and inquire about the backordered pieces, had to setup the appointment myself, no one proactively let me know about the backorder or to schedule a new delivery for it. 26 days later from purchase I now have the sectional. Terrible service. The premium price on the furniture here does not warrant the lackluster service.
Beautiful piece of furniture, love it!
Went to this store to pick out a new bedroom set for my son. The set he chose had a very large sign next to it promoting it as having a 14 piece bedroom set for $999. For what was included (bed, dresser, side table, mattress, bedding, and lamps) it seemed like a good deal. My son picked out the pieces he wanted with the sales representative. We were going to upgrade to the memory mattress and 5 year warranty. We got down to the point of writing everything up only to be told the set was not part of deal the deal and that the sign was placed in the wrong spot. Though our sales rep, Grace, was nice, the price was not going to be honored. She apologized and said that we could look at other bedroom sets in the promotion or buy just the pieces we wanted at the regular sales price. The price included 15% off, which was from another store promotion. Not bad pricing, but we chose to continue the search elsewhere. Moral of the story: verify promotional pricing with the sales representative and then have the sales representative verify it with someone else.
Tonight we had a wonderful experience with Shelby Seebeck. She was a very polite, patient, respectful and knowledgeable Customer Service Representative. Shelby is a great ambassador for Ashley's Home Furniture Store. She made it her priority to insure all our questions were answered. We will be sure to refer our friends and family to work with Shelby for their future furniture needs.
Shelby was a joy to work with at the Ashley store in Waterford. No pressure, provided lots of information, and was always available to help when we had questions without being overbearing. I recommend visiting Ashley furniture and asking for Shelby. It was a great furniture shopping experience for us!
Very unprofessional staff. They won't deliver on time. They won't even try to help when you need help. If you want to understand what I am talking about just deal with them.they have changed my delivery data three times. I had to sleep on the floor for 10 days. Cancelled my order and purchased my bedroom set from a different company. They were able to deliver in 3 days with no issue. I thought the problem with the store but after I called the corporate customer's service, I relized the problem is Ashley. Never again Ashley until you improve your customer service in stores and corporate.
I am extremely disappointed with the service at this store. My experience with the salesperson, John Heitmann, was awesome, I would rate him a 5. But, the delivery portion of the sale was a complete Disrespect, Waste of time, and Unprofessional. We purchased a dining room set on Sunday, Oct 18 and scheduled delivery for Saturday, Oct 24. On Monday, Oct 19, I called the store to change my purchased to a counter top table instead of the traditional set. I was told that it wouldn't be a problem and that they had it in stock and I would still get Saturday, delivery. I got my first delivery confirmation via text on Thursday, for a delivery between 1 to 5 on Saturday. On Friday, I got a call stating that my delivery time had changed and now it would be from 2:30 to 6:30pm. On Saturday, at 6:20pm, (still no delivery) I became concerned and called customer service to see what was going on and was told that my order had been cancelled due to a back order on the items. I then called the store to ask why no one called to inform me about this change and how I waited ALL day for this delivery. I was then told that they would waive the delivery charge and would give me a call when the table was back in stock, couldn't give me a time frame, they weren't sure when. I was completely upset. On Sunday, I cancelled my order and will never recommend anyone to purchase from this store. I rate this store a 5 for being UNPROFESSIONAL!!!
Emma was amazing and very helpful with all our questions.
Furniture was same as rent a center
This experience has been an absolute nightmare. Below are a list of nonsense we have dealt with by buying a bedroom set with Ashley Furniture. [In store 9-6-15 Delivery 9-13-15] - You are instantly jumped on as soon as you walk into the show room. We were asked 5 times if we were being helped in less than 5 minutes. The first woman who talked to us was helping 3 other couples at once so when we needed her to answer questions we had to wait for someone else to page her. - Upon applying for credit on the touch screen computers the sales person took over and clicked through screens that said 'Applicant 1 Agrees' & 'Applicant 2 Agrees' and continued through without allowing us to read the screens full of text and terms we "agreed" to. The woman said she hadn't had a single person ask to read those screens in the 5 years she had worked there. -You do not receive any information on your credit purchase until 30-45 days after purchase. The whole thing was very stressful and shady to go through because nothing is up front. - The furniture was to arrive from 9am-1pm. It is now 2:26pm and the furniture is not here. We had stuff we needed to do between the furniture arriving and the mattresses arriving after 6 but now we are stuck here until they arrive. - We tried calling a manager at Ashley in hopes for some sort of credit or retrebution for having to waste a whole weekend for our furniture to arrive. After 3 calls the manager is still not available to speak. It wasn't like it was free shipping either. We paid for it to arrive in the window of time specified. Update: The delivery arrived 3 and they were plenty nice and patient to let us check that everything arrived undamaged. So I'll give an extra star for that.
Zo Whitted from the Waterford Lakes store was so accommodating and was able to help get us the furniture I wanted at the right price.
Veronica was amazing! She was so patient and accommodating. It really made our shopping experience incredible. I will ask for her every time we shop at Ashley.
Really hate the quality of our TV stand, after 4 deliveries it still comes out defective. Two months later and they still can't get it right, I've called and the manager always seems to be busy and after dealing with it for this long I just gave up. I was planning on buying a living room set from Ashley Furniture since the bedroom set was perfect but after the bad customer service I will go elsewhere. I don't feel like gambling whether I'm going to get quality furniture or not, I mean if I'm spending thousands of dollars I expect good quality.
Other than the traffic getting there and returning home ,our visit to Orlando Ashleys was very good, The construction will keep us away for some time.
Our sales person Rob was extremely helpful and we ended up with the couch we wanted at a reasonable price. Highly recommend Ashely furniture for your home needs.
The store is located in a pleasant mall and have a good variety of items. What they don't have in the show room, you can see on the catalogs, what I did. The sale associate that helped me (Emma Dolbear), was very interested in do her best to us. The delivery was made in the scheduled date without any troubles.
First things first, although I dislike employees waiting at the front door to pounce on you, the salesman and two ladies behind the counter were very nice. With that said, the process after purchase has been brutal. -It's currently July 25 and we still don't have a dresser after purchasing on June 28. One was delivered and the crew left very quickly, not inspecting it. We notice minutes later that it was broken. -After visiting the store the next day and then waiting on the phone for 22 minutes two days later (customer service wasn't open like the store said), they tell us they have to send a technician out. Since our schedules are very busy, I'm forced to miss half a day of work on June 16 for Ashley to fix their problem. -Technician can't fix it and says we will get a call in 72 hours. 300 hours later, no call. We go to the store and they say we'll get a call within 48 hours. No call. -Back to the store and we schedule a new delivery for July 25. Wake up for the early delivery and the next dresser is broken. They say we will get a call within 48 hours. -Here we go again. So it's almost a month later and we are waiting for our third dresser. And we still don't know when that will be.
They are big on selling this insurance that is suppose to give you coverage from here to the moon, and is not cheap. As a consumer, you want to protect your investment so you purchase this protection. Don't, it's a RIP-OFF, unless you want to lose your money. I am also reconsidering going back to Ashley's since the customer service leaves a lot to be desired as well. Calling is like calling a government agency, and they keeping through with what they say.....NOT!!!
Thank you
I went to different stores for my sectional, but here I found the perfect one and the best price. It is modern, good fabric and big. It fit perfectly in my family room. Also, the delivery was within 2 days.
Attention at the store was excellent. Delivery was fast and accurate. Financing was a plus. Elide Cosme is the guy to see. Spoke perfect Spanish and English.
If you buy anything from here, expect to keep it, because they have a 0 day return policy. Once you sign for it, it's yours. I received my 3 piece set and decided to take a day to rearrange the furniture and called the next day to return the accent chair that just wouldn't fit in the family room without looking too crowded and I was told that I could not return it because it was "used". I never even got a chance to sit on it before calling. Absolutely unbelievable.
Love my sale person Terry!! Everything went smoothly
We went into the store just to look, because we had to furnish a new townhouse and didn't really know what we wanted. John Heitmann worked with us for several hours on a Saturday afternoon. We then returned on Sunday to put together our ideas, and John again helped us select the furniture so it would all coordinate. He had great suggestions and made our experience exceptional. When everything was delivered and you could see all the pieces together, we were very pleased. Thanks, John, for making our new townhouse feel like home.
I purchase a sectional leather, a coffee table, a TV stand, 9 pcs Dinning set, Buffet. Every single pieces has damaged. Then the service in customer service for help is terrible.
Bought new furniture and was told it would take three weeks for it to be delivered. Three weeks passed I received a confirmation call and text to confirm the delivery. Almost exactly 24 hours prior to the delivery I received a call stating one piece of my four piece couch set was on back order and a second piece was damaged. I called the store as well as customer service and was told there was nothing they could do. I cancelled my order- immediately my salesman called me to try and get me to reorder the furniture. I was told I could receive it in two days so I agreed. The next day I received a call from the delivery truck stating they had all four pieces and would be at my home within an hour. Turns out they had all four pieces including the one that was damaged. Almost two weeks later and I'm still sitting on only three of my four pieces of furniture. The last piece is suppose to be delivered in about two more weeks, a total of almost two months for over priced furniture!
I bought a mattress from Heitmann, who was very courteous, knowledgeable, and accommodating. He showed us what we wanted to see, and when we hit our price point limit he helped get us back on the right track. The only reason I didn't give it 5 is because I see 5 as perfection, and that for me is extremely hard to achieve.
I had great customer service and I got my very first piece of furniture for my new place for a great price!! Also the delivery was quick and simple!
Had a great experience. Sally was great she knew her stuff and was able to lead us in the right direction. Also I like the quality of the furniture.
I had an amazing experience, sales associates were very friendly, patient, kind and helpful. Ms Sally and Mr Dave made me feel welcomed. Ms Sally even helped me put together the most beautiful living room package. I will absolutely return to this store (location) and recommend it to others 😃
Great experience. Mr Heitmann is an accomplished salesman. He understood what I wanted, made sure I saw everything available in that range, applied the golden rule and never tried to oversell, As a result, I went back and made an additional purchase a few days later.
A wonderful experience Scott helped us and we are going back and getting new furniture here
Went to look at matresses and the staff there was very friendly and helpful. Ask for Lawrence, the man has a true passion for what he does and I cannot thank him enough for his help.
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0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.
