Ashley Store Orlando, FL (Waterford Lakes)

Johnny was great!

Lacey was great to work with! Thanks for helping us get the right furniture at the right price!

Updated: I received a link to reschedule my delivery and will be giving them a chance to rectify the issue. For the service on the showroom, I give 5 stars. They were extremely kind and helpful. However for delivery, I rate 0 stars. I specifically asked for anytime after 3:30 as I work and just moved to start a new job and have no time off. Was told in the showroom a dispatcher would call to confirm (which never happened). In order to be proactive, I called and advised of the situation (and was never asked if I wanted to reschedule). They noted the information and I received a call at around 2:50 day of the delivery that they were there. I called back and advised that I was working, to which their response was that the deliver person(s) left. I was told someone would call me to reschedule (which didn’t happen) and when I called to reschedule myself, was given a redelivery date 3 weeks later. Apparently it was “escalated” and was told I’d get a call in 72 hours…no surprise that didn’t happen. Needless to say I’m waiting on a callback to cancel the order. I’ve been sleeping on the floor and due to my move, was looking forward to getting everything from them but it really isn’t worth the headache. There seems to be a major disconnect from the showroom to delivery staff and it shows.

Lacey was a very pleasant, kind, funny, and professional advisor.

I give Faiza five ✨ ✨ because she paid attention and understood what I was looking for. She was very patient and always kept her cool. Faiza is very friendly and professional. I recommend anyone shopping at Ashley's store to ask for her assistance. You will be pleased 😃

Great experience! Lacey helped out a great deal.

I buy most of house furniture from Ashly , but the warranty issue it’s unacceptable , tea table cost around 1000$ after 3 months of use , water spilt on the table and comes puffy spot as shown in the photos, Ashly warranty doesn’t cover this unless if you have protection plan which means more many !! I don’t recommend any one buy from them unless if you have extra money for warranty.

I was very please with the service provided by the staff at Asheley furniture store. Johnie the sales rep was very friendly and very knowledgeable about the merchandise. The manager was very personable and easy to communicate. I have purchase merchandise from the store several times and have recommended my friends and family to the store. I will continue to be a client for years to come.

Faiza was great I recommend she is knowledgeable and pleasant to talk to. She was very knowledgeable and not pushy at all.

Faisal, was great! She was very knowledgeable and explained all the details about the furniture.

Johnny was great helping us find our new living room set!

Faiza greated us as we walked in the door and was very pleasurable to speak with. She made sure to show me exactly what I was going to purchase with other items since she didn’t have a floor model. She was extremely patient and explained everything every step of the way, and even made sure I received a discount. I would ask for her if you’re going to Ashely. Thanks again, Faiza.

Worst Furniture Store! Horrible Leadership. Been dealing with them since October. Sent me the wrong furniture, then both if the replacements were broken. After almost three months, I returned both of the furniture on 1/08/25 and their incompetent team has not finalized the return paperwork and my lease is showing 2 payments past due. Never answer my phone calls, the only way I can speak to them it’s if I go to the store. No costumer service.

Great service over there, nice pricing. Highly recommend Ping she's a sweetheart and was super patient helping me and my wife find the right couch.

Great service! Reggie was extremely helpful. More importantly not pushy like some other salesmen.

We made purchase for the house and had the best experience with Faiza at Ashley I totally recommend every to work her at Ashley thank you faiza

Faiza did a great job helping choose the perfect bed for me! Faiza showed me patience and her wealth of knowledge of the product selection that Ahsley's has to offer. If want someone who is easy to communicate with and helpful and willing to answer question, Faiza is the person for you at the Waterford location.

I have never bought from Ashley until now. I would never recommend this place at all. Now thinking about why I never shopped there because nobody went out of their way to say good things about them. The salesman was nice and patient, and after that, it was so bad. Nobody ever answers the phone at the store or you can press a button and talk to someone in another country. We waited over a month for our recliners. We lost everything in a flood, and now living in a camper. While we were shopping for 2 recliners, I was also shopping for furniture to replace over 3,000 square feet of our home. Scratch Ashley Furniture Store off the list. Communication and delivery are soooo bad. Go somewhere where they care about people. If i could I give them a minus 10.

(Translated by Google) Excellent service, kindness of its representatives (Original) Excelente servicio, amabilidad de sus representantes

Faiza provide excellent service and was very helpful and knowledgeable. Really made my experience an enjoyable one.

My experience with Jay Martinez was incredible. This is the second time I have gotten furniture for my entire home from him. We didn't stop looking for items until we were 100% satisfied with everything. The process was easy and painless.

The entire experience at Ashley's store was amazing thanks to Jay Martinez .He was very patient, showed us the best options, and was very helpful.Highly recommend him at this store.

This is our first experience buying furniture at Ashley. Beside the good quality and excellent presentation or display through the store, the customer service made the decision. Our sales person was Reggie, he was patience to listen to our needs; he walked us through our ideas and showed us how to see the vision we had in their store. No pressure to buy and we ended up buying what we wanted with a good price. Also after the purchase, we reached out to our salesperson who guided us through on how to purchase another two items by sending us a link, saving us the trip to the store. I would recommend the store to anyone. The furniture has not been delivered yet, so I may have to update you later.

We had a great experience purchasing our mattress! Faiza was a great help. She was patient but also very willing to answer ALL of our questions. We recommend this location and working with her as well.

Manny was outstanding with his knowledge of the product and excellent customer service. Thank you for your assistance and we will be back soon.

They rescheduled my coach delivery on so many occasions I eventually canceled my order and got a coach somewhere else the next day! The delivery person told us they were “too tired” to deliver our coach. Do not wast your time because they will waste yours. Customer service is also completely useless

I loved the follow up and information given upon request! I’ll definitely buy from Ashley Furniture again.

I had the pleasure of having Natalie ai the Waterford Lakes store assist me. An electric recliner and an end table was needed for an elderly sister. Natalie was very kind and went out of her way rto make my visit a happy one. I was so pleased, that a few weeks later, I called on Natalie again for another purchase. Thank you again Natalie for all your help. ANN RIVERA

Excellent customer service by Faiza.

Excellent service by Chris. I would come back Ashley and I would go right back to Chris. He did an awesome job and I am 100% satisfied.👍

Johnny provided excellent customer service.

CHEAP VIETNAM WORKMANSHIP SHOPPERS BE AWARE DO NOT BUY FURNITURE AT ASHLEY'S THEY MAKES CRAP FURNITURE AND THEN DON'T WANT TO HONOR THE YEAR WARRANTY!!! They are not accredited by the Better Business Bureau for reasons multiple complaints. We came across a bedroom set that we both agreed on, and after a few months of use the wood or particle board bed frame is coming apart. I had no success in getting some customers help online or by phone for some resolve with this matter, so my husband visited the store from where we purchased it from and opened a case. They stated it would only take 72hrs for a representative to get back me. So I waited a week and no response. Once again, I had to visit the store because its impossible to get ahold of someone through the phone system, and this time requested to speak with a manager and asked why they were no calls? He stated that all they do is sell the furniture and no more, but at least this time he was able to give me a case number and stated I would have to give them a call thinking it will be easier than the other animated numbers I had called before. Well once again had no success in reaching a live representative to speak with and there phone systems will just keep looping you over and over again without being able to speak with someone!!! At this point I we have visited the store 3 time as it is impossible to get ahold of anyone or get any resolve as NO ONE reaches out over this matter. Do your diligence on research of furniture and company you buy furniture from because this will be my first and last time purchasing and spending almost $5800.00 on furniture that only last 4months before falling apart and headaches of trying to reach someone for solutions. Like most companies they just want the money and afterwards ypur on your on! Most likely will have to reach out to.the Better Business Bureau if they continue to give me the run around.

Amazing service provided by Manny Castro, super attentive, willing to help with all the questions that me and my wife had. Great store!

Great experience with Faiza.

Our experience with Tyson MacLean at Ashley in Waterford Lakes was nothing short of exceptional! From the moment one of my best friends, and I, walked in to that showroom, we were put at ease. Tyson is so calm and it was so refreshing to not deal with high-pressure selling. He allowed us to take our time, he listened, asked questions, and then showed us great options. We felt so comfortable asking lots of questions. I appreciated that he didn’t have on strong cologne which I find distracting. I purchased a superb recliner for my father and my dear friend bought her first new furniture in her life—a beautiful bedroom set. I am thrilled for her! Every experience should be as enjoyable, and go as smoothly, as ours! Thank you again, Tyson, and we will definitely be back to see you!

Faiza was awesome!! Great speedy service!

Ping was our sales representative today and she was excellent. She was very professional and extremely knowledgeable about the products. She was what every salesperson should strive to be….Kind, knowledgeable and not in your face. Nice job today Ping!

Felt no pressure to purchase and feel I got was I was looking for

The staff at the Waterford Lakes location was great. Very knowledgeable about what I was looking for. The only downside was that the bedroom set that I found on their website was not in the showroom so I could see it. I did end up buying it anyway.

Chris customer service was very helpful , he understood what we wanted and he was able to provide us something that fits.

Good job.

I had an amazing experience at Ashley Furniture thanks to Lacey Quinn. She went above and beyond to ensure I found exactly what I needed, answering all my questions with patience and expertise. Her professionalism, friendliness, and attention to detail made the process seamless and enjoyable. Lacey truly exemplifies outstanding customer service, and I would highly recommend working with her to anyone visiting the store!

Very nice sales agent lacey was very helpful. She was wonderful to deal with. The prices and procducts are superior to other competitors. Thanks Ashly for having a great product.

Outstanding service. Tyson was excellent and courteous.

Faiza was very helpful and knowledgeable about the entire process. Any question I had, she was able to answer.

Lacey was a big help helping me looking for different options for my bed although some weren't available she's been keeping in touch to update me on when they will arrive!!!

I would like to highly recommend Rula Belani, sale advisor at the Ashley Waterford Store in Orlando, she made my buying experience so wonderful. She is very knowledgeable, friendly and very helpful. I love the fact that she took the time to show us different choices of dressers and explained to us how the delivery process works, even gave me her personal information in case I have any problems or concerns and needed to reach out to her. When it comes to amazing customer service Rula Belani is the lady to go to, she is number one. Thank you for all your help and care.

Great costumer service, awesome attention, definitely recommended!

Jay Martinez was so incredibly kind and helpful:)

Manny was great if you need to buy furniture or a mattress go to Ashley furniture in Waterford Lakes mall and speak with Manny he was extremely knowledgeable when it came to all of the mattresses

Tyson warmly greeted me when I entered. The store is full of beautiful options. Tyson assisted me with checking out in a timely manner. He helped me a lot.

Great service and very friendly personnel

I love this store! They always have beautiful furniture. Very attentive and friendly staff. Tyson helped me buy my new sofa and it was a very smooth and fast sale.

Excellent attention!!

Very professional and knowledgeable. We love the quality of the furnitures

Jay was a great help in finding the right bed

Tyson was very helpful and professional assisting us in ordering our sectional

We had such a great experience! Muhammad took such care and patience with us. Highly recommend! Thank You!

Had a great purchase experience. Our advisor Lacey Quinn was the coolest person. She really helped us narrow down our purchase options and made our shopping experience marvelous. She's highly recommended.

Excellent furniture shopping experience. Great selection from traditional to modern and with the help of knowledgeable sales person, Ping, I was able to find just what I needed. Very patient, no pressure, and helpful with suggestions for a unique space. Would definitely recommend both Ashley Store at Waterford Lakes and Ping as salesperson.

Tyson was a fantastic help, he was knowledgeable and even assisted me with color coordination when I showed him a picture of my home. I would highly recommend him regardless if you’re buying one piece of furniture or a whole house full.

Ashley's (Trusted Asvisor) Employee Rula Belani was an absolute pro! She did a wonderful job and was very diligent in answering all my questions. Never once did I feel pressured or made to feel inadequate. Rula was very graceful and polite and I enjoyed her professionalism and courtesy during the whole process. Thank you, Rula!

The sales lady was very friendly and eager to help.

Faiza was amazing to work with, and Julio and his team did a great job with the delivery. They made the whole process easy and smooth. Great team!

We are expecting a delivery tomorrow for the boyington sofa, coffee table and side tables with proadapt tempur-pedic and today we were expecting their outsourced company to pickup our old living room set, coffee table and box spring to ready for tomorrow’s delivery. It’s 9:10 pm and the company has not yet arrived for pick up. This is already a bad start / experience from Ashley. It’s the New Year we blocked today to make time for this pick up and yet they do not care for our time. From today’s experience I do not recommend. Update : The guy came at 10.02pm to pick up the old living room set and box spring.

Great service and easy to deal with!!

Great selection of furniture and payment options to fit any budget

Lacey is very pleasant to deal with! Get her a raise! :))) can't wait to get our new couch!

Very good service and fast results.

Tyson was super helpful and knowledgeable about the product.

Sales person Tyson was friendly and accommodating

Tyson was amazing and the best ever. Kind patient and understanding. He's the best ask for him at the door!!!

Tyson was incredibly helpful in finding me a new couch for my apartment. He quickly found a piece that met all my needs: space efficient, comfortable, pet friendly, AND within my budget.

Very helpful and informative

I needed to furnish my new home, so had a long shopping list. Manny Castro helped me find everything - his expert advice & knowledge of Ashley's furniture lines and mattress products helped me make the best decision for my needs. Purchase process & scheduling delivery was efficient. Overall relaxed & friendly manner made shopping at this Ashley's store a pleasure. Highly recommend!

Muhammad was very helpful with showing us the power recliners and helping us make a selection. Superb service and knowledge of their products.

Faiza helped tremendously!

Got everything I needed without any upsell tactics

Lacey was very kind and informative and helped us with all our needs!

Our consultant, Jay Martinez, was very patient, knowledgeable, and cordial. He took the time to show us multiple beds and mattresses, and we never felt pressured to make a decision we weren't comfortable with. The experience was outstanding, and we left feeling we got ourselves what we were looking for. Thanks Jay!!

Ping was very knowledgeable and polite. Great store! We will definitely come back.

Johnny is a great sales representative! He is efficient, helpful and friendly. It’s the second time he’s assisted us in two years. I highly recommend asking for Johnny when shopping at Ashely’s in Waterford Lakes.

Hi, I went to Ashley Furniture on North Alafaya Trail and Tyson gave me an excellent service. Thanks

"Lacey is an amazing salesperson at Ashley! She’s knowledgeable, patient, and truly goes above and beyond to help you find the perfect furniture. Her customer service is outstanding, making the entire shopping experience a breeze. Highly recommend working with her!"

Enjoy every time I come here!! Lacey was very helpful and helped me choose the perfect table set to go with my living room. Highly recommend!!!

Muhammad and Jason were great!!! Thank u

(Translated by Google) Grateful for the excellent customer service that Faiza offered me! Various purchase options and offers! I recommend them! (Original) Agradecida con el excelente servicio al cliente que me ofreció Faiza! Varias opciones de compra y ofertas! Se las recomiendo!

Rula is amazing! We walked in knowing we wanted a tv stand with very specific dimensions. She immediately helped us when we walked through the door and asked what we were looking for. She was confident they had multiple options available for us. Every single tv stand was amazing, but she helped us find what would look best in our space asking us questions about our couch, wall colors and overall aesthetic in our home. We ended up finding the perfect one, and she was so helpful we asked if she could help us look at couches as well. We had previously been discouraged looking online for couches because our living room is very odd dimensions as well. She again was so helpful and the very last couch she showed us was THE ONE! We immediately fell in love and she helped us narrow down what modulation would be best for our space. Once we decided, she gave us all the available discounts AND free premium delivery. She also explained in detail all our warranties and we were out within 30 minutes. Overall fantastic experience, Rula THANK YOU!

Great furniture shopping experience…is totally something I never imagined I’d say. Thank you Faiza! Husband and I just visited 4 other furniture stores and have been disappointed overall by pushy people trying to sell us things we don’t want, poor selection of soft leather, and over-designed styles. Ashley, which we admittedly thought was out of our price range, delivered so many options in style, price, and fabrics. The showroom is clean, bright, organized, and easily navigable. I don’t think we’ll ever buy furniture anywhere else. Thanks again Faiza for not being pushy, and for being so knowledgeable and personable.

Tyson did a great job showing us what we need.He’s amazing!!!

Tyson is amazing help us a lot

(Translated by Google) Excellent saleswoman, friendly, good service (Original) Excelente vendedora, amigable.buen servicio

Johnny was very nice and patient… all of my questions was answered and I left happy with a sofa and loveseat

Jay was great!! Very helpful and patient!

Was supposed to have a living room set delivered. The night before delivery I was told the loveseat won’t be available it is on back order ! Not happy.

Sr. Muhammad is really nice. My husband and I received great attention and guidance. He is a great worker. I’m very happy with my purchase.

Sir Muhammad was really nice and clear with everything. We are satisfied with the attention

(Translated by Google) very good service that Mrs. Faiza gave us, recommended (Original) muy buen sevicio que nos dio la señora faiza recomendada

Very helpful.

Faiza was a pleasure and so helpful!

Tyson was extremely professional and customer focused. It was a great experience!

Ask for Tyson !!! He was such a great help and answered all my questions!

Faiza was very helpful. I was greeted as soon as I entered the store. I found exactly what I was looking for. Faiza took the time to explain and give me all my options. Superb service. I was in and out in less than an hour.

Tyson helped us find the perfect table set for our home. Fast, easy, and awesome!

Very helpful and very happy with the service

Mohammad is been so helpful to decide our furniture and we are so happy we got good deals at this store. Thanks Ashley store

Great overall experience.

Awesome staff and great discounts! My sales rep (Tyson Maclean) was awesome, courteous, professional and extremely patient with me! Would highly recommend this location!

David, you're awesome. Thanks for the great service!

Faiza was super helpful!

Stevie was absolutely precious to work with! She was so well knowledgeable about all the furniture and seems to appreciate and love her job! We are excited and grateful!

Tyson was very helpful. Great experience.

(Translated by Google) Good experience and good prices! Very friendly and helpful!! (Original) Buena experiencia y buenos precios! Muy amable y servicial!!

(Translated by Google) Good service, very attentive, friendly and respectful. I solicit customer satisfaction. Thank you (Original) Buen servicio, bien atentos,amables y respetuoso. Solicito en la satisfacción del cliente. Gracias

Awe experience, Faiza

David was fantastic! He very high energy and friendly. Extremely enjoyable to work with. He helped us through the entire purchase process which he made very quick and easy. Ashley’s lucky to have such an amazing employee. We’re excited for our new couch! - Steve & Allie

Tyson was great very friendly I knew what I wanted took me right to it very informative

Service was great! Lacey was very helpful and did not pressure us into a purchase (which we’ve experienced at other stores and is a bit unpleasant). We are very happy with our purchase!

Beautiful & clean store, good Black Friday sales, friendly & helpful service, excellent communication. Muhammad was incredibly patient while I shopped for a dining room table and even offered creative chair options when I didn't like the "set". 10/10!

Absolutely horrible. Placed an order online was told delivery date would be today December 4, 2024. Didn’t receive any notifications from Ashley called them a week ago. They told me the delivery was scheduled for today. Now I call and they tell me that it’s been moved to December 28. No email notifications nothing was sent to me not in my spam, junk or inbox. No notification to know whether or not the furniture was coming. Contacted customer service and was told that now delivery will be on 28 December. Unacceptable as my husband took vacation for this week to be home for the furniture delivery. Buyer beware I will never purchase anything from Ashley furniture again if you’re smart spend the money go somewhere else.

Faiza was friendly, knowledgeable and helpful in making the right purchase decision.

Lacey Quinn at the Waterford Lakes location helped me. She was amazing. Answered every question and knew her stuff. So sweet. I’d go see her again if I were looking for more furniture. Thank you Lacey💜

Dave Duba is very knowledgeable on all they offer. I would highly recommend for you to see Dave for all your home furniture needs.

Great experience! Very light and fun, super knowledgeable. Faiza was the best

Faisa was our sales person and she was very thorough and well prepared to answer any questions. Thanks

Great experience at the Waterford Town Center store. Muhammad and Christian were so helpful with our furniture and mattress purchases.

Faiza did a wonderful job on assisting with th4 perfect TV console

Lacey was amazing! Super helpful and attentive during our visit.

Faiza was very professional and was able to answer all our questions. I appreciate her direct approach as far as what was recommended and what she did not recommend. We are happy with our purchase and our shopping experience.

Johnny was very helpful and pleasant. Very informative.

Faiza did great! She was very knowledgeable and answered my questions

My partner and I had an amazing experience at Ashley Home Furniture, all thanks to Stevie! She is a fantastic listener with keen attention to detail. Initially, we weren’t sure exactly what we wanted, but after explaining our vision to her, she completely captured it with the perfect dining table that matches our kitchen beautifully. Thank you so much, Stevie—your help made all the difference!

(Translated by Google) Excellent Jesus, I came just to see but he conquered me. He helped me, he tolerated me 100% (Original) Jesús exelente vine solo a ver pero él me conquistó. Me ayudó me toleró 100%

Jason store manager was fantastic hooked us up with a great sofa set and a wonderful deal

Very nice sales lady Ping Jiang. She managed to work out a great price for the items we purchased. Excellent customer service!

I had a wonderful experience shopping at this store. From the moment we walked in, Faiza greeted us warmly and guided us through the process of selecting the best options for our dining area and baby room. She was incredibly patient, allowing us to take our time and make the perfect choices. Throughout our visit, the general manager, Jason, checked in with us several times to ensure we had everything we needed and that everything was going smoothly. Their exceptional customer service made the entire experience enjoyable and stress-free. I highly recommend this store for anyone looking to furnish their home. The team truly goes above and beyond to help you find exactly what you’re looking for!

Ashley in Alafaya is an excellent store—the location, the products, but most importantly, the staff. In my opinion, that’s what makes it stand out. The manager, Jason, provided us with outstanding service, going above and beyond to help us. Faiza, the salesperson, guided us every step of the way, truly understanding what we needed. This is what good customer service is all about, and these people nailed it!

Love shopping at Ashley as they have a lot of furnitures to choose from and of great quality. Faiza is great in assisting us find the right family living room couches that I love. She’s very detailed and accommodating and answers all our questions. Thanks Faiza.

Muhammed was incredibly helpful and made the whole process super smooth! I would recommend others to work with him when looking for their furniture.

Lacey at Waterford was wonderful. Helped us find exactly what we needed!

Excellent help. Not pushy very professional.

That time of year when family comes together for the holidays and this year we needed a new dining room table. We decided to go to Ashley furniture in Waterford lakes . When we arrived Tyson was there greeted us with a smile and walked us around the whole store showing my wife and I all the options even rearranged the store at times to make sure my wife was happy with the table and chair combination she truly was gonna be happy with. Tyson was among the whole time even taking time to stop the baby from being crazy. Highly recommend Tyson for his non aggressive salesmanship and Ashley for the gray price on a great dining set. Tyson thank you again for everything. Also get that power steering leak in the van fixed 😂

Mohammad was very helpful and not pushy at all!

Lacey was very helpful and friendly! I highly recommend Ashley furniture and sales agent Lacey! I had a hassle free experience! It was a quick and easy process.

Mike was very helpful and informative.

Oh gosh, where do I start? Jay and Christian are absolutely amazing people. They both truly care. They listen and go out of their way to accommodate you. Zero pressure— I think I was in there 3 different times— every time, they were just as welcoming as the last. Highly reccomend visiting, check out their selections, and enjoy their hospitality🙌🏼

Faiza was excellent!

Johny took care of us and was very friendly and knowledgeable. We’ll definitely come back to see him again for any future purchases.

Lacey was extremely helpful!!!

Faiza was fantastic... Very patient and helpful.. Sofa/loveseat is the best.. Thank you Ashley!

Was a terrific experience with terrific service!! Would recommend!

Amazing customer service from Ping! Thanks again!

Jay Martinez delivered phenomenal customer service, he answered all our questions and very patient. Hey provided multiple options. Will be back for sure. World class customer service.

Faiza did an excellent job I’m very happy for her work

Tyson helped us get a new sleeper sofa and ottoman. He was very friendly and professional. We will definitely call him for any future purchases!

Mohammad was great at helping us find what we were looking for. He provided us so many options without us needing to ask.

MS. Faiza was amazing, understood what we needed and made the process very easy! Go see her at Waterford Lakes!

We are loyal Ashley’s customers, great experience every time- never had any issues with service or the actual furniture. Were remodeling our house now and needed some of the major things- couch, dining table, chairs so of course we had to check out what was new in store. When we arrived Ping greeted us, she’s been great from the start!! Asked me all the right questions, helped explain where everything was in the store and went over all the different options. We ended up finding the perfect dining set, sofa set and even bought a gaming desk! Great staff, the manager greeted us both times we were in the store. Amazing experience once again, thank you waterford team!

Thanks for your assistance today, Johnny!

Tyson did a wonderful job helping us find a sofa. He allowed us to explore the showroom for a bit so that we could begin to formulate opinions independently. He was an excellent salesperson, showing us options across the spectrum of prices and narrowing in on what we were looking for. He highlighted features of the sofas and as we narrowed down what we wanted he focused on those aspects as well. Tyson was friendly, informative and relaxed. He provided us with information, respectful and attentive sales pitches, and made sure we understood the importance of examining the furniture carefully upon delivery and before signing for and accepting the delivery. I saw there was a low review from someone who had issues with their bed set. I feel like Tyson did an excellent job explaining the policies so much so that I understand what happened in the low review and how to avoid that. Thank you for your help, Tyson! I highly recommend him. Shopping can be stressful and salespeople can make that worse. He made it easier, thank goodness.

Natalie was very attentive. Thank you for making our purchase so smoothly!

Jay helped us find the perfect bedroom set after providing tons of options. He made the transaction fast and flawless, ensuring we knew exactly what we were signing up for when financing. Great experience.

Muhammad was very helpful with our purchase. Great price and quality furniture.

Stevie was outstanding. She was professional, helpful, and just a joy to work with.

The Customer Service Representative, Ms. Faiza did an absolutely great job answering my questions and helping me with my request and needs. Her knowledge, kindness and professionalism sets her apart from others. Outstanding job!

My wife and I enjoyed our recent visit at Ashley Furniture in Waterford Lakes. We didn’t plan to visit this store that particular day (we were looking for another store at the time), but we’re definitely glad we did. With the much appreciated help of sales associate Ping Jiang, we purchased a dining table and six chairs, a dining room server, an extra large tv stand, and a set of accent tables. Ping spent over an hour with us as we gradually made our choices. She didn’t rush us to decide on what to buy, and she was well informed about the inventory and available discounts or sale prices. We were fortunate when she greeted us when we first arrived at the store. All in all, we highly recommend working with her. We found the other staff to be friendly as well, something less common at many places these days. We think you’ll also be surprised at the good prices for quality furniture.

My salesman was allowed to stay over his scheduled time to accommodate my schedule, I never felt rushed.

Friendly, helpful associate Mohammed just made it easy

We stopped by the Waterford Lakes Ashley store and were met by Ms Renata. She helped us with the purchase of a bedroom set. The purchase experience was stress free and extremely enjoyable. Her knowledge of the product line was sharp and on point. Her customer service skills combined with expertise and active listening, assisted us with reviewing all purchase options. We definitely rate our shopping experience 5 stars with Ms Renata and the Ashley store with having a great variety of home furnishing products.

Cool

Rula helped me and my small family of 3 buy a couch that was perfectly in our price range and wonderful for our family. The prices it’s self was very appealing with their Black Friday sale. Rula is attentive to her clients, she is a great communicator, gives great insight on the products on the floor, and you can tell she cares about you as a customer. I came in with my husband and daughter ready to purchase a couch and Rula didn’t shy away from any of my questions or concerns. She even gave us some tips on our furniture which is helpful as a young couple making a big purchase. UPDATE: just received a call from the warehouse and informing me that we would not be receiving our brand new couch until after Thanksgiving. This is completely unacceptable since we will be entertaining family during thanksgiving everyone needs a place to sit. We were supposed to get our couch this week on the 22nd, they can’t deliver it to us. They didn’t give a reason why. I called the store because the warehouse informed me that I could pick it up in person on Saturday 23rd, But the store that I bought it from here at Waterford Lakes would need to change the delivery instructions to a pick up order instead of delivery order. When I just called the store the sales associate stated they changed the order for me and doesn’t know the warehouse address. I called back the number that warehouse used to try to get the address myself because it is really unacceptable and unprofessional that the store does not know their warehouse address but OK, but I got a representative when the representative pulled up my account. It shows that the delivery options for my account was never changed. I am not surprised considering the Sales associate at the store I spoke to didn’t even confirm my name or email when speaking to me. I guess I’m gonna have to go into the store with my husband to have this taken care of because we need our couch before Thanksgiving. Huge inconvenience Sales associate wasn’t even trying to be empathetic about it or apologetic he even tried to ask me if I knew for sure if the furniture was out the warehouse like I’m stupid or something. The way that the sales associate dealt with this delay delivery was unprofessional, And whoever answered the phone and try to change my address, but didn’t need training. The sales associate was very condescending to me for wanting to pick up our order at the warehouse, I have the correct information, I spoke to directly to The warehouse manager, That sales associate needs to learn how to change an order from delivery to pick up in the system, they have our order they can’t deliver it on time. Does not mean that we can’t go pick it up ourselves and get it. This store has to get better customer service when it comes to delayed deliveries I went back and read some reviews and saw that other people were having the same issue.

Pretty good experience in our purchase. Lacey the advisor was really kind enough to always give us an answer to our concerns.

Renata was amazing with helping us choose and buy our couch. 10/10

Lacey was very attentive and although the sofa I wanted was only on the internet store she helped me order it. Shpuld arrive within 2 weeks.

Had a great experience at the ashley store. Was looking for a livingroom and dining set and our salesperson Ping was knowledgeable and patient. She did a great job and even stood later than her shift. Thanks Ping! From your fellow New Yorker

If you come here I cannot recommend asking for FIZA enough. She is so kind and willing to listen and help all your needs! My mom and I came in here after seeing a lot mid furniture stores and really with low hopes. It was our last Hail Mary to find the victorian pieces we were looking for. When I say she went above and beyond… I don't think it emphasizes enough what she did. 10/10 will always ask for her!! ✨

Ping Jang found the best sofa chaise for me. I completely walked by it and if it wasn’t for her I would have missed out on a great opportunity!

Services and knowledge of the salesman was great. A little slow on the delivery as we don’t have it for 10 days

Jay was very helpful nice guy

Lacey Q. did an excellent job helping us find our perfect mattress. She was professional and very knowledgeable! Gave us space when needed and answered any questions we had.

Ping was so helpful and attentive. And helped us with the purchase. Thank you for a great service

Muhammad was amazing!

Faiza has good sales personality and very approachable

Thanks to Stevie Telfort for such a great furniture shopping experience!! She is so knowledgeable and such a kind person!! She worked with me for 3 days to help me find what I was looking for !! She is definitely a great asset to your company!!

Mike was fantastic

Faiza, service was awesome! She walked through the whole process and explained everything, very professional.

Thank you so much Renata for professionalism and patience. You helped me so much through this purchase for my new house😊

Lacey Quinn was fantastic!

Mrs. Faiza. She was very helpful and explained everything clearly and answered all the questions. She is really great. Thank you.

(Translated by Google) Excellent service! (Original) Excelente Servicio!

Bought a sectional. Delivery is today. I know that because I chose the delivery date. Ashley sent me a text, an email and a call to confirm the delivery date. I paid a hauling company to take away our old couch and took the day off. Ashley calls this morning to say they don’t have the couch and it will be here in 3 weeks. I called customer support but unfortunately I do not speak Chinese.

Came in, found what we needed, and were out within 15 mins thanks to Lacey. Thank you!

Reneta was awesome very friendly and very willing to help if you need any furniture come see her!!!

Manny was very helpful and knowledgeable!

wonderful, smooth experience to buy a mattress! Faiza was easy-going.

Ping was professional and available to us thank you for the patience and the availability.

Jay our salesman is as great!! He was friendly and super helpful in finding what we wanted. He then honored the online price saving us a few dollars which we were very happy with. Delivery was excellent as well! Very professional and respectful! Ashley furniture was amazing from start to finish!! Thank you!

They had a wonderful special going on and I ended up getting far more than I planned within my budget. We got a fun sofa with lots of bells and whistles matching coffee table and tv stand/entertainment center and a new desk, all within the budget I brought for just the couch. Stevie was wonderful in showing us around as was the floor manager Christian when we came back another day to trade out one item for another. The special they had gave us not only 15% off our whole order but we got no hassle delivery free, which I highly recommend. They even took some of my excess cardboard trash I had from the move!

Gaza was very helpful and knowledgeable

Amazing!!! Would buy again!! Lacey!!

Ping did a PHENOMENAL job at helping me furnish my place! She was quick, efficient, courteous, knowledgeable, generous, and kind! She really listened to me and has great style!

We had a great experience with purchasing our new dining room set, our salesman was patient and responsive in giving us what we wanted. The only issue I had was the lack of affordable delivery of the furniture to our home! We had to use a third party company suggested by Ashley who did a fine job, but the cost for said service was astronomical! That may prevent me from further large purchases cause I would need delivery services. The dining room set itself is beautiful!

Great service and they delivered my new sofa and oversized chair in 2 days

My daughter purchased a $5,000 supposedly “leather” sectional that lost its color and texture where one sits - in 1 year! She also purchased the extended warranty which did not cover a thing! A total waste of money! The “leather” wore off and a cheap fabric is what is visible now. Unbelievable!!! I provided the requested information and I never heard from them again.

Been waiting almost a month for a basic mattress to be delivered. I keep getting calls that it’s been delayed, with no valid explanation. Very disappointed with this place, go elsewhere.

The sales representative Natalie was amazing. She was honest, patient, friendly, professional and worked diligently to help my daughter and I choose the right sofa for our home.

Fiaza was very helpful. I was in on Sat. and told her I was just looking. I came back on Sunday with my husband and asked for her. Once again, we told her we were looking and she did not pressure us and let us just shop. We ended up purchasing a sofa. Thank you Fiaza.

Furniture was delivered with care. Thank you

We had a great experience with Jay. He was very friendly and knowledgeable. Highly recommend.

My family and I had a lovely experience at Ashley's Home Furniture. Lacey Quinn has great customer service and an amazing attitude!

Love the furniture here. Mike was great and helped us through everything. Highly recommend this store!

Lacey was the absolute best salesperson at Ashley Furniture at Waterford Lakes location. I recommend her and Christain is an awesome manager. Very helpful, and I live my selections.

Faisal was very good. A plus

I recently had an excellent experience at Ashley Furniture, thanks to Faiza, our salesperson. From the moment we walked in, Faiza greeted us warmly and attentively listened to our needs. She was incredibly knowledgeable about the different furniture options and helped us find pieces that fit both our style and budget. Faiza went above and beyond to ensure we were satisfied, patiently answering our questions.

Johnny was an awesome sales associate. He took his time with us and show us all our options. The transaction was fast and efficient and we love the new bedroom set. The price was decent and a great product.

Starting with the welcoming of Manny… He is an exceptional salesman. He went thru every posible choice in order to find what we want. We really appreciate all of his efforts. We are satisfy with everything we bought. Thanks for make us feel at home. Blessings

Ping was very helpful, selecting the perfect mattress for us.

Mohammad was great and very professional

(Translated by Google) Excellent service from Many since we arrived at the store, we are very satisfied with the purchase (Original) Excelente la atención de Many desde que llegamos a la tienda, estamos muy satisfechos con la compra

I had a back order issue with Ashley furniture in Waterford lakes. Jason came to the rescue and even loaded the items from the showroom floor into my car to make me happy. Thank you Jason.

Mohamed was an absolute pleasure to work with. He was helpful but not pushy. Of course the furniture we purchased completely met our needs at a reasonable price.

Jay Martinez was professional and knowledgeable. He took us right to the set we were looking for. Very comfortable and fast experience.

Faiza was wonderful to work with from the Waterford Lakes store. She was very knowledgeable. Beautiful furniture at great prices.

Natalie was.very helpful!

Manny is very polite and extremely knowledgeable about his inventory. It was a pleasure working with him, I felt comfortable shopping without pressure. Was helped to narrow down the style and quality to be mixed with already existing furniture. Highly recommend Manny. Kindest regards Mary Ann Jones

Ping was very helpful and friendly. If you shop at this Ashley Furniture location, then you should ask for her!

Lacey Quinn was very knowledgeable and attentive. She was very patient with us while we made up our minds. Ashley has beautiful furniture, so it took us a few hours to decide. Lacey did a great job.

Faiza did a wonderful job and was very pleasant to work with.

Faiza was so extremely kind and helpful and made the experience great! Very easy process to buy multiple items.

I really had a great experience. Mike was very helpful.

Very pleased with the service I received! Johnny was very helpful in helping us find the perfect sofa for our home!

I really appreciate the level of service and attention to detail that David Duba just provided me. I will never go to another furniture store. Thanks so much for being here and having such great employees.

Excellent customer service from Faiza, helped us work through many options, was pleasant and very patient.

Mrs. Faiza was extremely helpful, professional and provided my wife and I a terrific shopping experience.

I was totally pleased with my purchase at Ashley but I was pleased the most with the staff service, that makes the difference anywhere you go doesn’t matter what are you shopping for and our sales man Johny went above and beyond making sure we had the ultimate shopping experience, caring for our interior design needs and budget, providing suggestions and ideas, he holds himself very professional and sofiaticated as he does with business and interaction skills. I totally recommend his assistance!!!! The man is 1A.

Great sale prices. Lacy Quinn did us a very good job.

Renata was extremely helpful and friendly. Excellent service

It was a real pleasure to shop at this store. From the moment we entered we felt very welcome. Natalie Alvarez was our advisor and she walked us through all the process, answered all our questions and presented all available options for us to make our dream of new furniture for our recently purchased house come true. 100% recommended!

Wonderful purchasing experience with Manny today. Patient, knowledgeable and great customer service. Always enjoy shopping at Ashley’s in Waterford Lakes.

Will NEVER BUY from Ashley again!!! Awful customer service! Everything is FINAL SALE even if you pay full price and call within 72 hours! Paid over $2000 for dresser and has a big knot with crack right in middle of top drawer above handle and also dents in side of same drawer and they will not replace or exchange! Tech came out and says that’s “normal distressing” but this set does not have distressing and not in the description like sets that are distressed, and no other drawers or pieces have a knot or crack or dents on edges of drawers! And corporate won’t do anything or stand behind their furniture and say it’s up to store and this does not look like online photos or even piece on showroom that look cherry-picked and under bright lights that washes out grey-washing over the finish that makes it all look dirty and like it needs to be cleaned! And customer service and store refusal to even exchange for a different dresser or pick out another set is not even acceptable and I called right after delivered and that’s just not right! But they made sure to tell me the clearance piece I bought is final sale and no return or exchanges, but that’s the case for ALL their furniture and you can’t exchange or return anything!! So just awful and have to see that crack every day to start my day off and just wrong!! I won’t buy anything from Ashley ever again and they lost my family’s business too hearing about this and not right!

Nicole was so helpful and sweet. She worked with us to ensure we found a piece we really loved. She was so patient and kind. I would highly recommend her and this location.

Lacey was very helpful and knowledgeable about the sectionals we bought. 10/10 definitely recommend!

Our salesperson was friendly, efficient and knowledgeable.

Ping was great

Faiza was very informative and helped me pick out the best couch for me!

We worked with Faiza to finalize furniture for our new home and she was lovely to work with! Helped us patiently and had great expertise across many items. Thank you Faiza 🙂

Faiza was very helpful with my purchases

Great customer service as soon as I walked in the store Lacey greeted us and helped us with our purchase. Everything ran smoothly. Thanks Lacey for everything we appreciate your help.

I am writing to express my disappointment regarding my recent experience at your store. Upon entering, my companions and I were met with an immediate inquiry about our ages, despite my being over 18. This interaction set a negative tone for our visit, as it appeared the front desk staff made assumptions about our ability to shop based solely on our youthful appearance. Being denied the opportunity to explore your offerings left us feeling unwelcome and judged. Such an approach does not reflect the inclusive and customer-oriented atmosphere I expect from a reputable establishment. I hope you will address this behavior to ensure that all customers feel valued, regardless of their age.

Jay was very friendly and helpful, we found the couch we wanted and it will be delivered within the week. We visited many different stores and found ourselves running back to Ashley. 5/5 service, product and employees.

Rula was very informative and helpful. She worked with us over 2 hours and answered all of our questions. We will definitely be back and make sure we ask for Rula again.

Lacey was fantastic in assisting us in finding some dining room chairs! Super friendly and knowledgeable. She answered all our questions and was able to help us find the best price. Highly recommend and seeing her!

Faiza took EXCELLENT care of us! She walked us through the process of financing and gave us several options. We felt comfortable with her care and expertise. If you're looking for furniture, go see her!

5 🌟 To Muhammad the sale Agent. But the store has no water to drink fir customer. water fountain not working?? Please

Muhammad helped make the furniture purchasing smooth and simple. We left with the best quality furniture and experience. Will definitely recommend him to others!

Faiza was very helpful and knowledgeable in finding our perfect couch!

Mike is an excellent and pleasant advisor to work with

Ping Jiang was excellent and very knowledgeable We enjoyed working with her and would gladly do so again.

Faiza made it easy for us to get everything for our new house I recommends her 100%

Ping Jiang was extremely helpful with finding furniture for our son's room. She's extremely responsive also. She alerted us of Ashley's sale that we weren't even aware about. We highly suggest going through her for your purchases.

Johnny was amazing!!! We just moved to Orlando from Nashville and We came in once and he worked with us but we wanted to think about it. He lept in touch and his attitude and knowledge helped us to make up our mind about the sectional we wanted. In fact, it helped us to go ahead and get a new dining set with chairs...and a bench for the grandkids. We will be back for end tables and lamps and will look for Johnny. Thanks for having him here!!!! Don't let him slip away!!! John & Maureen Nix

We had a great experience here at Ashley Store! Ping was friendly and knowledgeable about the items we were interested in!

Jay provided a really great experience and I’m excited to come back for our mattress. Thanks again 😊

Mike, our sales rep was outstanding. He provided great service, was patient and explained everything to us (multiple times). Overall a very nice experience. Would highly recommend this Ashley store

had been to the Millenia location and didn't appreciate the salesperson. There, I ask to see a lift chair, the salesperson told us you only had two to select from. And, neither came in grey. Nicole looked on line and was able to find the lift chair in grey and spent a long tme with me looking at a matching couch. We bought the lift chair and the couch which went well with our tables. Nicole was an excellent salesperson. She was knowledgeable of all the furniture in the store. She showed me quite a few choices and complimentary colors She is the ultimate professional without been pushy. I had a great experience, She's a gem of a sales person and an asset to your store.

Ping was very patient and kind to the entire family and she helped us choose the perfect living room set.

Faiza was amazing and super helpful!! Easy process in and out in less than 15 minutes!

Went to Ashley’s today to try and furnish our guest bedroom and was assisted by Ping. I highly recommend Ping if you’re going to shop here! She was very informative, patient, and really helped us narrow down our choices. Can’t wait for our new guest bedroom set to arrive!!!

Our salesman, Manny, was the best! Knowledgeable, helpful, not overbearing! He helped us to get exactly what we needed at the best price.

Faiza helped me with my purchase and made the whole experience great. She was able to answer all my questions and provided valuable information for my purchase.

Lacey Quinn was great, not too pushy but still very helpful. Great service

Faiza was an amazing customer service representative. She was extremely knowledgeable with all of the products we purchased and even worked with the manager to make sure we qualified for any and all available discounts. She was very patient and gave us time to decide on our purchase and was always nearby if we had any questions. Faiza is an excellent representative of Ashley Furniture

Great experience. Faiza stayed after hours and helped our family pick our furniture for our new home. She was patient and very helpful.

The Sales Rep, Jay Martinez was awesome. He took the time to explain benefits and all the details necessary. Based on all he did I definitely could not have left without making a purchase. Kudos to him, Ashely you have an exceptional sales rep. Keep up the excellent work Jay…

Jay was great! He was patient and worked with us to meet all our needs.

Ping was great

Everything was great. Mike was super nice and went above and beyond to find extra furniture that was discontinued. We are very happy with our purchase and will be back!

Mike did a great job assisting us with picking out a recliner.

Johnny was a really big help during our visit.

Ping was extremely helpful with finding the perfect couch for us! Thank you!

Mike was very helpful, quick and efficient. Happy customer. Thank you!

Store closed 72 hours before a storm. Staff inside. EVERY business in the mall is open except Ashley.

Ping was absolutely amazing and Muhammad kept us company while we made big decisions on how to furnish our new house. They made the experience not only enjoyable but we left feeling well informed and taken care of.

Mike was my sales person and he was great!

Great Customer service from Lacey Quinn

Thanks Johnny for your excellent service and support as always.

Great service from Muhammad

Manny Castro , my wife I representative was a very polite and professional gentleman. My wife and I were looking for a bed that met our specific needs and with out hesitation he began showing us the different beds. Keep in mind that he did not try to sell us on the upgraded beds but did tell us about his experience with his very own bed that was in the store. We proceeded to every bed and he informed us on what the bed included . Over all was a very awesome and Great representative for Ashley’s. My wife and I were able to purchase the bed of our dreams without being scammed or lied to. My wife and I give this store 5 stars and recommend manny to any new bed buyers.

Great experience. Rula, our sleep specialist, was so knowledgeable and attentive to our needs.

Lacey did a wonderful job of finding exactly what we wanted!

David was awesome and very friendly. Explained everything and answered all my questions :)

Johnny was very helpful. He helped me and my son find what we were looking for and was available whenever we had questions. Very charismatic too.

Lacey was very helpful thank you always !

(Translated by Google) Mohamed was incredible with us, thank you for the attention, time and patience (Original) Mohamed fue increíble con nosotros, gracias por la atención, el tiempo y la paciencia

The service is very good, Faiza attended to me in a very kind and patient manner, she showed me the products I needed and closed the purchase. Thank you Faiza

Nicole was great! Very friendly, helpful, and knowledgeable. It was a small purchase but specific (why are dining room chairs with arms so hard to find now??) and she took the time to help me find exactly what I needed.

Faiza is amazing!!! She was so courteous, patient, and kind!!! Highly recommended salesperson and knows her stuff!

Faiza.. Great customer service.

So glad Jay took care of all the proceedings of our purchase. He was very informative, knowledgeable and courteous. Made sure we were completely satisfied and comfortable with our purchase. Details of the product was very important to us and he made sure to provide it. Thank you, Jay

Jay was truly helpful and knowledgable in assisting us pick out our new living room set. An excellent salesperson who is extremely patient and gives you space to look around first without hovering over you.

Nicole was amazing and so nice!

Faiza, Her customer service is excellent, knowledgeable Of products and patient. Definitely will see her again.

Thank you Renata for helping us buy our king bedroom set. You answered all our questions and helped us find what we like. We are repeat customers of Ashley and I know we will enjoy the new furniture. Our dog Cookie will enjoy the bed too!

We just received our order from Ashley Furniture and we are very happy with what we chose. This experience and choice thanks to Stevie, the girl who greeted us with a smile as soon as my sister and I entered the showroom. With a lot of kindness and patience, she showed us many options and combinations, explaining each option that is offered regardin colors materials and payments , making us decide without turning back several times. A very polite girl who really impressed us. She has a wonderful work ethic. Of course, very soon we will return to continue furnishing our house with her. Great job Stevie.

Jay Martinez is awesome! Very knowledgeable and easy to work with. He helped us buy out new couch and loveseat and went above and beyond to get us what we needed and make it a good experience.

(Translated by Google) Jay Martinez (Original) Jay martinez

The salesperson Natalie Alvarez was a very helpful, she gave us all the answers we will looking for, very positive, polite, friendly and courteous.

Faiza was great.! Appreciate her product knowledge, curtesy and patience.

Amazing service! Renata and store manager Jason were great help. Renata was very informative and answered all the questions we had. Jason’s humor and professionalism made the closing process very smooth. Highly recommend!

Great job faiza

Thanks too GM Jason and Manny Castro for your excellent services! We have a warranty issue with our Tempur pedic mattress and Manny was able to resolve the issue with Tempur Pedic in the store. Thanks

Johnny was great!!

Great service! No pressure and very informative.

Fayiza did a great job! Go ask for her.

Lacey Quinn is an amazing advisor and helped us with everything we needed. 10/10 experience with her.

David was AMAZING AMAZING! So helpful and pleasant!! Will definitely come back and ask for David!! Such a great shopping experience! David made everything so easy and worth it!! 😊

Faiza gave us excellent service!

Manny could not have been more helpful no pressure just helpful when you needed him. Ashley never lets us down and with people like Manny you will never go wrong

Natalie was amazing. She was so nice and amicable, she and worked with us, and our budget. I will definitely come back to Ashley Furniture and ask for her again. Thank you for a really nice and easy going experience.

Great selection, great salesperson, and great deals!

Faiza was wonderful and helpful

Ping was great at showing us around for the type of couches we saw on line and helped us find the best one for our family!!!!

Manny Castro was my sales person. He was AWESOME!

Great experience with purchasing a mattress. Lacey Quinn was super helpful and knowledgeable. Helped us find the perfect mattress for our needs. We felt no pressure and she made it a great experience.

Faiza was very helpful and knowledgeable about their products. We appreciated the assistance.

Mike Gonzalez was awesome during my visit. Very knowledgeable and was available to answer all of my questions. My visit was made simple because of Mike’s ability to point me in the right direction. Would definitely come back to the Ashley Store.

Jay was excellent and super helpful. Great service.

Renata was great!

Faiza is amazing! Helped me pick out a beautiful dining table and server

Jay was so helpful he helped me find exactly what I needed!

By far the worst experience I’ve had at any furniture store (or store in general). Me and 3 of my roommates went here to buy new furniture for our new apartment but 10 minutes after looking around we were asked to leave. What we guess was the store manager came up to us and asked us to leave, but not through the front entrance he told us to go out through the side exits that would trigger the alarms for whatever reason. Horrid customer service, I’ve seen better at Walmart, just asking for any suggestions they would just point us at a general direction then go and lean on a piece of furniture pretending like we disappeared.

Renata Cardozo was very helpful in showing us multiple options of what we were looking for.

Lacey was the best! She gave us our space until we were ready with questions and provided us with helpful information to make a decision. She was so patient with us and the sweetest. appreciated her professional

David Duba is Friendly and professional. Helpful and finds all great discounts.

Muhamid was very helpful

The store is pleasant, and the salespeople people are not too pushy. There is a large variety of furniture but the prices are a bit expensive and I was not impressed with the quality. We've had great success with Lazyboy.

Karlydej@gmail.com

David was very helpful and wonderful with answering our questions and understanding exactly what we wanted. I’m excited to have my new living room set. Thank you David for your great customer service! Sal and I will be back.

My chaise was in the wrong side I’m not happy at all with my sectional chaise

Ping was super helpful and informative while we were looking at a bedroom set and new mattress. She was not pushy at all but available when we had questions. Stayed after hours to finish the sale.

Ask for Lacey

Natalie Alvarez was so helpful when we purchased our couch. She was patient and knowledgeable and made for a great experience.

Lacey helped us out and made our experience great. Thank you Lacey!!

Mike is my trusted Associate at this Ashley Store. He is professional and just an overall wonderful guy who helped me pick the best option for me. Ask for Mike if you visit this store. He is Awesome!

Stevie was superb as a salesperson at Ashely, she was knowledgeable, patient, and most of all not pushy which is a complete turnoff in todays market!!! Great job stevie and we will definitely we coming back to see you!!

Super friendly and helpful staff. Jay helped designing my living room, he is a rockstar!

Faiza was amazing and very patient with me and my wife.

Great experience with my sales person. Very quick and seamless and no hassle.

Ping is the absolute best. She is very knowledgeable, efficient, friendly, and funny. She gave us plenty of time to look around, answered all of our questions, and gave us all the information we needed. Thank you for making our experience so great!

Ping was amazing and very helpful. She made the experience easy and painless.

Natalie was awesome. Really helped us out and made the experience easy.

Natalie A. was very helpful and efficient in processing our order. We found what we needed and it didn't take long.

Natalie was amazing and made the process super seamless!

Faiza was remarkable and patient from our initial meeting. She kept me informed with the particular furniture set I wanted to purchase. A true asset and professional and I am so happy she was able to assist with the dining room set!!! Love Ashley’s as a the go to furniture store for quality and customer service!!!

Had an excellent experience shopping for a new sofa with Natalie.

Faiza was very helpful both visits and purchases. Great customer service. My wife and I will go back again because of her.

Not only is Natalie knowledgeable about the furniture, but she is super cute! We enjoyed our time with her shopping for a sectional. If you are looking for a new piece for you home, come see her in Waterford Lakes! Ty Natalie!

Lacey was great, no pressure and helped me decide what would be the best fit. Thank you!

Johnny Rodriguez was outstanding. Highly recommend him.

Lacey Quinn was so helpful and we are excited to get our new furniture!

Jonnhy R. at Ashley’s Furniture Waterford Lakes helped us to find the accent chairs we needed to complete our living room concept.

(Translated by Google) Beautiful furniture and accessories (Original) Muebles y accesorios bonitos

Faiza is amazing! Thank you for such an awesome experience!

Renata was great. She answered all of our questions and was very knowledgeable about the products and where the items were located in the store. Also, there was a great selection at Ashley furniture

Rula gave us great customer service. We are excited for our new addition to the family. Looking forward to our delivery date. Will update my review once we receive our new couch.

Such a great experience!! We came by last week to just look at possible outdoor tables. We ended up meeting Manny, our sales person and he answered all of our questions. We moved over to couches and he explained everything we needed to know. Since we think awhile before decisions, we went back home (2 hours away) and said we may be back the following weekend. Because everyone was so nice and Manny was so helpful (not pushy), we purchased two sofas, a loveseat, a dining room table, 4 chairs, and a bench. Great service and great prices will bring us back. We passed 3 other Ashley furniture stores and 20 something other furniture stores to work with Manny. This was definitely a good experience!

Excellent experience with Jay. Great service and care as usual!

Jay Martinez was very helpful and knowledgeable of the product and financing process.

We went in looking for a couple items, Faiza helped us find all of the pieces we were looking for. She was delightful to work with!

Faiza was awesome and helps us pick out a great dinning table and sleeper sofa. I recommend seeking her help if you are looking for a quality furniture set.

We are attented by Mr.Johnny Santiago who was very professional and polite. My mother was very satisfied with the service. Thank you for your service.

Renata welcomed us into the store so kindly and we felt cared for from the moment we walked in! She asked us for our needs and what we’re looking for and she went above and beyond to make sure we got everything we dreamed of. I never felt pressured to buy and I felt understood about trying to make everything match and work together. She’s made us lifelong Ashley customers!

Faiza was extremely friendly, helpful, and attentive to mine and my husband’s needs while shopping!

Lacey Quinn was so patient and kind with my purchases, she explained step by step. I would definitely recommend Lacey at waterford lakes.

Lacey was amazing. She dealt with our craziness of going back-and-forth between couches for weeks. And she did it all with an amazing and beautiful smile. I would recommend her as anybody sell person, and I certainly will come back to her in the future. Thank you so much, Lacey!!!! 😊😊😊

Faiza was an awesome sales person very helpful and would recommend her for you sales needs😊

We bought a Table set from Ashley Furniture in Waterford Lakes and Manny Castro was our Salesman and he was great. He was very patient with us and very knowledgeable about the table set we were looking at. He took the time to explain everything to us and was never pushy. We are so happy we met him and will go back to that store.

manny was very professional and extremely knowledgeable on the different options that were available. becouse Manny was so attentive, we winded up purchasing a dining room table with 8 chairs.

Excellent services, great attention. Explain everything and always look to help you and find a great deal

Jay Martinez was very helpful and knowledgeable on Ashley’s mattresses and the type of furniture I wanted. Thank you for your help

I always love shopping at Ashley’s! Lacey was super helpful to me today. I found the perfect chair for my office.

Very competent and friendly service by Faiza.

Ping was very helpful. We had a great experience.

My husband Sikandar Baksh and myself did business today with Lacey Quinn, she was awesome, treated us well, did business super well and professional. Definitely a 5 star for her.

Can’t say enough good things! My sales associate today was Ping, and she helped me find everything needed for furnishing my new home! The general manager facilitated some great delivery dates and incentives at the end to put the cherry on top of a great shopping experience! Thank you!

Manny was great and very personable! Manny helped us out and we could not be happier!!! He was so friendly, efficient, and knowledgeable. He gave my husband and I plenty of time to discuss our options on our own but stayed around to answer any and all questions we had. I would recommend Manny.

Excellent attention from Rula, we got what we were looking for and more and the attention was spectacular, thank you

Lacey at your Waterford Lakes location is amazing. Extremely helpful and knowledgeable. She was a joy to work with and will be asking for her for our future furniture purchase.

Great service, very accommodative and responsive. Appreciate the service.

(Translated by Google) Excellent attention from Johnny Rodríguez, thank you (Original) Exelente atención de Johnny Rodríguez gracias

Rula was amazing and helpful with my sofa ❤️

Manny was great! He recommended some great couches and provided the perfect balance between interaction and independence to browse the options. Ended up buying the perfect couch from him, thanks Manny!

Mr. Castro was a complete plessure to shop with. I was made to feel completely comfortable & at ease. He was extremely knowledgeable & had my best interest at heart. I will totally reccomend him. Thank you! 😏

This afternoon I went in to Ashley’s Furniture in Waterford Lakes. I worked with Manny Castro, he was wonderful to work with. Made the whole experience super easy! I have already recommended him to a few friends and will continue to do so. I plan on coming back to Ashley’s for future furniture purchases - I will 100% be asking for him.

Lacey Q was very helpful and knowledgeable about the items I purchased. She also was great explaining the financing. Very happy with my service and purchase at Ashley

Faiza was great on listening my needs and took the time to see what was the best option for my dining area . She is really great !!!!!

Mohammed helped us out on Sunday and we could not be happier!!! He was so friendly, efficient, and knowledgeable. He gave my husband and I plenty of time to discuss our options on our own but stayed around to answer any and all questions we had. I would recommend all of my friends and family to come here and work with Muhammad. This is the second time my husband and I have bought furniture from Ashley's and we've been very happy with the experience both times!

Stevie and Natalie were great!

Jay was amazing! Got the sofa I was looking for. Buying experience was so quick and easy.

My husband stopped at Ashley’s to purchase some furniture and Jay went above and beyond to help us get the best deal!! We appreciate you so much!

Jay Martinez was very knowledgeable and an excellent sales person.

Great Services, quality merchandise, and great prices. Mike was excellent, genuine care and concern.

Came back a few times with the very patient Jay Martinez before finalizing our dream sofa set. He was very low pressure, knowledgable and helpful in figuring everything out for us.

Natalie was amazing and very helpful in assisting us with what we needed

Salesman David Duba went above and beyond for us! We visited the store in search for a dresser for my son. While talking with David, we learned about some sales in mattresses. My husband and I actually have talked about changing ours a few weeks ago, so the info was appreciated. We got it all for a good price! The best of the process? We never felt pressured to buy anything (which was the best approach bc we dislike when sales people are “pushing” the sale) and the customer service was definitely top notch. Thank you, David!

Mike is the best sales representative at Ashley store in Waterford. If you are looking to buy furniture, look for Mike.

Jay was super helpful and attentive. He answered all of our questions and made the whole process super easy

Jay and Lacey were extremely helpful and friendly. No pushy sales! I would highly recommend this store and the salespeople who work there.

Very nice

It was our first time in Ashley. We were impressed with the professionalism of Mr. Muhammad Arshad. He all the time was with a smile and good advices. His patient is out of limits. We really felt comfortable doing business with him. In our next visit he is going to be our Trusted Advisor.

Lacey Quinn was very attentive, kind and thorough. It was a pleasure buying my sleeper sofa from her.

Jay Martinez was great! He was patient and very knowledgeable about the mattresses on our journey to find a new one. I loved how he let us take our time to try them out and answered every question that we had. He truly made this process very seamless! Thank you, Jay!!!

Faiza was awesome! She helped through the whole process!

It was such a pleasure shopping at the Ashley furniture store in Waterford Lakes, we were greeted by David and Stevie who helped us navigate through the store and they were so friendly and welcoming which made us feel right at home and comfortable like we have known them for years. I highly recommend if you are shopping for furniture pleas ask for them, they are so knowledgeable about the product and helpful. I will only now shop with them in the future!

Faiza is Amazing. She is patient, tender and kind. No nonsense and a business breath of fresh air.

Delivery was made by people that did not speak English. There was several points during the delivery that I had no idea if the person understood me on the translation app.

Great and friendly service from Jay Martinez.

Faiza was amazing. She explained the entire process and gave us a detailed break down of the price and gave us multiple options to be able to take what we wanted home. 100% recommend her!!! Faiza is the GOAT = (Greatest Of All Time)

J Martinez was awesome! Finally found the coffee table ive been searching for with his help. Thank you

Lacey’s customer service was phenomenal. You go here make sure you ask for her. She is informative, friendly, and goes above and beyond for her customer!!! Makes the experience easily comfortable. Much appreciated Lacey!

Muhammad was very helpful and provided excellent service in our search for a loveseat!

She was very helpful knew that I needed to get something quickly that would last. She was extremely friendly and knowable

Lacey was very efficient and the best experience ever at Ashley’s . Thank you for making everything so special and easy👏👏

Brought a recliner and dating tell me no refund is ridiculous cuz I bought it as a gift for my wife and is too small

Ping attended us in this store and with a lot of patience she solved our needs. Very nice quality furniture

Great staff, especially receiving help from Ping Jiang, who made us feel at home. She made what we were looking for more easier. Five stars!!!

Thanks to Faiza we were able to narrow down our furniture purchase. She was never pushy, very gentle and patient. Highly recommend working with her.

We had the assistance of Ping she was really nice to us and explained every question we had she was a truly professional of taken care of us We highly recommend her for any future purchases

This store is just beautiful. Great service and prices. Lacey is very knowledgeable and friendly.

Lacey Quinn is amazing. She is very informative, has all the knowledge we needed to buy our kitchen and living room furniture. She made our purchase very easy!

Lacey Quinn very helpful and honest. She listen to my needs. Thank you Lacey!! Will look for you next time!

Natalie was so helpful with helping me in getting furniture for my apartment, made the process easy and walked me through the steps. 10/10 customer service!

Lacey was so wonderful helping us pick out a bed set for our son! We visited the store twice trying to find something that would work. She was so patient and knowledgeable to help us make the best decision for our family! Thank you so much!

Received defective dinette set from them, it’s very crooked and the design doesn’t line up, notified them immediately and they sent a technician to make a report, only to reply that it was “functional” and up to their standards and would not honor a return. Clear breach of policy and going round and round with customer service about it. Do not shop here. The furniture is horrible quality and when there is a problem you get no help, just people arguing with you who are not there and can’t see the piece you are complaining about. Terrible service. Update, see reply from them like they are going to be helpful, but they were not at all. I am just stuck with this ugly irregular piece that isn’t worth 10 percent of the cost. The picture says a lot. They offered me a low amount of money, to VOID my warranty, which I paid extra for a service plan. Such bull, I said NO. Not acceptable. Do not buy this crappy set, and do not spend money here. Worst customer service that went in circles several times. They repeatedly said it was “within their manufacturing standards” and it is obviously way off. Just look.

Lacey Quinn good attendante

Faiza provided excellent customer service!

We found a beautiful sectional with the help of an awesome young lady, Lacey Quinn. It was hard to make up our mind given the options!

Great Service. Ping Jiang was great!

Fazia was by far a doll to deal with . I came in for a couch and she made one of our dreams come true with a tempurpedic. Hands down the best experience ever.

Faiza was extremely helpful and so pleasant to work with our purchase. Thanks so much!

Mike was amazing and very helpful! Definitely go to him!

Faiza is the salesperson you want to see when you come to Ashley!! Great service answering all of our questions!! Great service!!

Don’t go to this store or buy anything at Ashley They don’t let you return anything. Even though I call them within an hour of the delivery.BAD CUSTOMER SERVICE ONCE THE PURCHASE IS DONE THEY DONT CARE ABOUT THE CUSTOMER. They damage the coffee tables and my walls. Horrible experience!! Do not come here. Customer doesn't have any right. They just want you to buy You don't have any options! You can't return a damage item. This has been a nightmare... they are just sending me with different people and nobody takes responsibility of their words. Delivery told me to call the store and the sales manager to return an item. They didn't want to put back the item on their truck. DO NOT COME HERE! Go to other stores; rooms to go or living spaces Even Wayfair has better customer service than Ashley. I have spend thousands of dollars at Ashley and they don't appreciate my business.

Johnny was amazing and so very helpful!!! Will definitely look for him on my next purchase.

Lacey was awesome!! Personable, knowledgeable and great help. She did a great job. Would definitely come back and shop with her again.

Lacey was tremendously helpful. She knew where what I wanted from the website was in the store which expedited my review and payment so I could enjoy the rest of my day.

Ping was fantastic, made getting my furniture a breeze!

Jay Martinez is an outstanding sale person, customer first and excellent knowledge

Lacey was a great with the family & very knowledgeable

Very good service! Lacey was very helpful and friendly!

Jay Martinez is the best thank you so much for your help

Had a great experience at Ashley Furniture! Jay M was very helpful and was able to help me find a bedroom set and couch for my apartment.

By far one of the worst experiences I’ve ever had buying anything not just furniture. My wife and I, were newly married, went to buy a bedroom and a dining table. Purchasing and signing the papers went smooth with Dave, but that’s about it. The dining table came in fine however the bedroom came missing a leg (delivery and installation guys found it out not me) we went twice to the stores customer service to talk to them, they said they’d ordered the part and it’s on the way in 7 to 10 days. Today is day 11 since delivery date and we have nowhere to sleep. Called customer service overseas twice, each call took me an hour each. It was a terrible experience got nowhere. Oh, they figured out there was never a piece ordered so they reordered it and we have to wait 7 to 10 more days. Finally got an email from Shawn “Customer Experience Agent” offering us $250 off and canceling the warranty. We asked to return the bedroom set and he said sales are final. So sales of a defective items are final, y’all. Or you can take $250 to shut up. I tell you right now, last time to have to go through this buying anything from Ashley.

Renata was amazing! So quick and easy to buy what I needed.

Cheap overpriced furniture. Lousy delivery experience and less than helpful customer service.

Jay Martinez was amazingly helpful. Everything was such a smooth and friendly transaction. Thank you so much!

i visited with one goal in mind, find a new bedroom dresser and nightstands since mine was falling apart. First i want to acknowledge the Waterford location os beautifully set up. Their selections are gorgeous. I was paired with Faiza and she was wonderful. She understood my vision and I'm happy with my purchase. I recommend Faiza for your next visit.

Mike was very helpful and patient in helping me find the right couch and bedroom furniture. He helped me get a timely delivery that met my schedule and covered all the options they had to offer. Top notch service! Excited for my new furniture to arrive!

Jay is awesome! Patient, honest and not pushy at all. I would definitely recommend him as your sales guy at Ashley.

Lacey was absolutely amazing. Very pleasant and knowledgeable. She showed us multiple options and no pressure. Great experience.

Lacey was great and helped us out so much!

Manny and Emily were so helpful trying to find the exact sofa for my family! Thanks bunches!

Lacey was absolutely amazing. Kind, patient and knew her stuff. We will be back!

We have gone into Ashley so often with the build of our hiuse and today was so much better because we had a great sales person. They were all nice but Lacie was not pushy, very patient and so helpful. She has the greatest bubbly personality that makes shopping that much better. When we go back we will ask for her.

Faiza was great, super helpful and patient. We already knew what we wanted but she was amazing with helping us buy our dream couch!

Faiza helped me pick out a bed frame that is going to go very well in my new apartment. Very happy with the customer service!

Natalie Alvarez is the girl to see when you go to this Ashley’s very helpful

Went to look for bedroom furniture and the piece we found feels very unique. Faiza helped us with our purchase and she was great. She went above and beyond. Helped us measure to ensure everything will fit well in our home and did not oversell on things we did not really need. Overall the purchase was a great experience. Looking forward to the delivery of our new furniture.

Jay was great and very helpful. He explained every very well and made our experience outstanding. Thank you Jay!

Great experience with Faiza today. She is a super helpful and knowledgeable long time employee. She has great suggestions. I’ve always had good experiences with the quality of the furniture and decor from here.

Mike, thank you for the superior service today. I appreciate your patience in answering my questions and unparalleled professionalism. I am certain you are an asset to the Ashley brand and reputation. See you soon for my next purchase. All the best. - Gina

Great experience shopping at Ashley. Faiza made it easy. She is very knowledgeable, professional and patient. She spent time with us to understand our taste and requirements and, made great recommendations.

Lacey was a true pleasure! From the moment we walked she was helpful, attentive, charming and knowledgeable! 10/10 experience!

Ping and Emilie are the best, when you come to Ashley's make sure to ask for them. I would give 10 stars if I could.

Great customer service Natalie was really friendly and informative about the products. Not pressure sales

My customer service from Ping was outstanding. She not only help me find exactly what I was looking for but provided me with an excellent protection plan for my purchase. I can honestly say I left the store better than when I walked in.

Natalie is awesome. Thank you

Walked in looking for two barstools at Waterford Lakes store. Muhammad helped me find exactly what I wanted. He took me through the steps and helped me find the best deal. Delivery arrived on time with no issues. Thanks

Excellent service

Second time coming to Ashley and everyone was super nice! I had the privilege of meeting Stevie and Nataly and they were amazing, and super patient. Answered all our questions. Thank you!!

Marius was very nice and professional. He was knowledgable of the furniture they had in the store. It was very nice of him to let us examine the furniture to make sure it was easy to assemble. Marius gave us alot of details about each piece. Will be back for our other furniture needs in the future.

(Translated by Google) very good attention, helped me with everything I needed. (Original) muy buenas atenciones ,me ayudo con todo lo que necesitaba .

Great help from Natalie and Michael. Got everything I needed. Highly recommend

I bought all the furniture for 2 bedrooms, my dining and living rooms from this location. I was assisted by Renata. She helped me put together all the pieces to create a beautiful space. Renata’s been readily available to answer questions after the delivery. When I needed service, she helped me set it up. She’s great to work with. The service department is also very efficient.

Manny was particularly helpful. He is extremely knowledgeable in mattresses and the available specials. He was able to setup the order in a way that maximized my savings. I will definitely be coming back.

Natalie was great!

Mike G made the process of purchasing our furniture very seemless and quick. He is a really nice, down to earth guy. Thanks Ashley Furniture and Mike.

Michael G. was very professional and helpful. Thank you!

Was waited on by Lacey Q. She was very knowledgeable and helpful. Will be returning for sure.

Lasey was a great help! Made purchasing quick and easy!

Went into Ashleys today just to browse around and was greeted by Ping Jiang who later happened to help me make a few decisions in purchasing my bedroom set and sofa for my new apartment. Ping Jiang is very polite and professional, thank you very much!

Lacey was great!! However we received our couches and they remained wrapped in our family room until we were ready to open them. They came pre-stained and even had a little red arrow sticker pointing to the stain. Customer relations wants us to clean it and contact the furniture protection plan. I will NEVER shop here again…… and we have 5 kids that need new bedroom sets.

Shout out to Lacey Q for helping us find the right couch today at Ashley….we had to try out every couch in the store at least three times and she was super patient. Thank you!!!

Jay Martinez was a great personal shopping buddy!

Mike was a great help in our purchase. He was very patient and provided lots of information while giving us the space to browse without pushing for a sale. Definitely recommend asking for him!!

Faiza made this process extremely smooth and simple, with her great help we found and purchased what we wanted. We told her our ideas and she pointed us in the right direction. Would definitely recommend and definitely coming back to purchase more items with Faiza.

Warranty is absolute trash. Do not buy here.

Emilie is amazing!! She got me thru every step of the way to my new living room. And I'm not easy to deal with, lol! Everything via text and email. I'd give 10 stars if I could!! Thank you so much!!

Great customer service! Natalie is amazing! Thank you so much for everything!

Natalie Alvarez helped me on two separate occasions and she was so helpful, professional, and kind!

Lacey was incredible. Patient and knowledgeable.

Lacey Quinn was very helpful!!

We had an amazing shopping experience with Natalie. She’s very kind, patient, and helpful. We had a large order and she made the process so much better. Thank you!

(Translated by Google) Renata provided us with excellent service and kindness! 👍 (Original) Excelente servicio y amabilidad nos brindó Renata! 👍

Faiza was exceptional . Great experience.

Nati did an amazing job, she truly helped my mom and I picking the right couch for our family. She also made the pre-qualifying process look like such a breeze. Thank you so much 🫂

My family and I purchsed a new living room and dining room from Ashley. We worked with Faiza and it was a great experience. Faiza was very patient with us, shared her experience and recommendations, and closed our transaction very efficiently and quickly. All in all a great experience at the store and working with Faiza.

Made my July 4th sale purchase with Micheal G. He was very professional & helpful with helping find my bed set. Didn’t feel rushed or hassled. Recommended.

Lacey was so helpful. She’s very experienced and was really a big help.

Great experience finding, choosing and buying our sectional for our family room. Faiza, our sales lady, was so helpful and made the experience fun.

Lacey was super nice and very knowledgable about the product I purchased as well as the warranty information. She is great at finding out what the customer wants and then showing items that fit perfectly. She did not waste my time and even the final sale was quick and easy. I am a longtime Ashley customer and the service has always been very good but this was my best experience by far.

Walked into take a look around. Left after five minutes because the sales guy was literally stalking me like I was a piece of meat. I understand you gotta make a sale, and I work in sales so I am fairly empathetic To those in the field. But following me everywhere I go 10 to 15 feet behind me is just unnerving and uncomfortable and I’ll never be back.

Faiza was a great help for my family and I today! Found exactly what we wanted, and she made sure we left what we came in for and more! Also gave me a 10% discount! Go to Faiza!

Ping was an amazing help! We love our new couch :)

(Translated by Google) Excelent as always! I found what I was looking for and Lacey Quinn took great care of me. (Original) Excelente como siempre! Encontré lo que buscaba y Lacey Quinn me atendió divinamente.

I must say I've always absolutely loved shopping here. my last visit however was very different that's why I'm giving my review a 3 stars. My salesman Johnny was amazing! however, the ladies sitting in finance were so rude. the younger one even rolled her eyes at Johnny when he wasn't looking. Very unprofessional. I remember when their customer service was remarkable from the sales team to the very end of your purchase. The girls sitting in the back part of the store really need to understand that they should also be excited for the customer! its a big investment for us and we're excited but man their attitude just really has a way to make you want to go elsewhere. thank goodness for the sales guy though!

We were looking for a new couch and Lacey was so helpful! She was able to check us out quickly and help us set up a delivery date so she was so kind and we appreciated the help!

Faiza was great. Thank you for the great service

Faiza was a great help after our online order was cancelled. She made sure to explain the return process and help us get the order placed in store!

This is to review the purchasing experience. The store Advisor Muhammad was helpful, kind, and patient with me. He explained to me the options and on-sale items, and the caveats. He also waited for me while I was side-tracked. Great in-store experience.

Jay was awesome !

Manny was amazing. We visited every furniture store in Orlando and either received horrible service or overbearing, pushy sales associates. Manny was attentive but not pushy, informative without coming across as a used car salesman. He quickly picked up on our needs and wants and focused his efforts on showing us the right mix of product. We hadn't committed to the purchase on our first visit and Manny stayed in contact via text, providing us with his schedule for continued service.Even offering to come in on his day off if it was more convenient for us. Manny even maintained communication after the sale when we had additional questions. Over all, a great experience. I highly recommend checking out this location and definitely ask for Manny.

We came in to buy a mattress and Lacey was amazing! She really helped us understand the different mattress and gave us pillows to try them out. I would definitely come back.

Faiza did an awesome job helping us find the perfect guest bedroom set. She went above and beyond to try and find the best deal the would suit our budget. This is the 2nd time we've purchased furniture from this location and will continue.

(Translated by Google) Natalie was very excellent and very nice (Original) Natalie fue muy excelente y muy linda

I had a very good buying expierience with Ping the salesperson. She took her time and was very patience with us

We had a great experience during the brief time we were in the store. We were in search of a new entertainment center and Michael Gonzalez was very helpful. Prices were fair as well.

Today I walked into this Ashley furniture looking for a bedroom set for my teenage daughter. I was greeted by David who stayed with me the whole time and was patient even when I went back and forth he listened and truly cared about the decision I was making. He knew I wanted good quality and he understood the assignment. I appreciate his honesty and I wish more people were as real and honest as he is. A man who understands the importance of family, a home and supports all military and first responders as well. If anyone is looking for furniture go visit my buddy David at Ashley furniture in Waterford lakes. David has been with this company for more than 10 years. Do yourself a favor and work with someone who has not only experience but knows how to treat a costumer. We can’t wait till our bedroom set arrives!

Great customer service, prices, and products. Ping was awesome!

Wonderful buying experience with Faiza at Ashley. Great quality furniture, great service!

(Translated by Google) Excellent service, very friendly, especially Renata the person who helped us. (Original) Excelente servicio, muy amables, especialmente Renata la persona que nos ayudó.

Lacey Quinn was great! Fast, efficient, and super friendly!

Our salesman was the best. Thank you for your service Demarius!

Lacey Quinn was super helpful and sweet! Thank you.

Lacey was amazing! As soon as we stepped into the store she greeted us and gave us a detailed explanation of what deals the store had going on. She's very detailed and truly cares about helping you find what you're looking for. I highly recommend working with her!

Johnny was so patient and helpful with my mother and ALL of her repeated purchases -he’s one of the reasons she loves purchasing from Ashley

Lacey was amazing! She walked us through the store, asked us what we were looking for, and really listened to us. We actually left to go look at another store and came back specifically because we wanted to work with her!! Hope she is still still here if and when we need to make another purchase!

Mike Gonzalez at the Waterford Lakes store did an awesome job at helping us find what we needed for our living room. He went as far as helping us buy exactly what we needed on the Ashley online store, even if he would not receive a commission. We appreciate his service. If you're at this store, ask for him. Excellent service. Thanks.

I had an absolutely amazing time browsing at Ashley’s furniture! I accompanied a friend looking to furnish her new apartment and Rula was our wonderful saleswoman at the Waterford Lakes store in Orlando😁She was so understanding, a great listener, and overall very kind. She made the experience so fun!

Faiza was very helpful and attentive during my shopping experience! Very pleased with the items we selected and the service she provided.

(Translated by Google) We are really satisfied with the attention provided by Mr. Jay Martínez, my family and I have bought at Ashley even from other cities, but on this occasion it was a pleasant, respectful experience, without waiting, all our questions were kindly answered, we bought everything What we needed at a good price, thanks to the best advice we received from Jay, our furniture, dining room, chairs and the mattress in our room were an excellent purchase. Ask for Jay, I know you can find what you need, you won't regret it. Thank you! 829 N Alafaya Trail, Waterford Lakes Pkwy, Orlando, FL 32828. (Original) Estamos realmente satisfechos con la atención brindada por el Sr. Jay Martínez, mi familia y yo hemos comprado en Ashley incluso de otras ciudades, pero en esta oportunidad fue una experiencia agradable, respetuosa, sin espera, todas nuestras preguntas fueron amablemente contestadas, compramos todo lo que necesitábamos a un buen precio, gracias a la mejor asesoría que recibimos de Jay, nuestros muebles, comedor, sillas y el colchón de nuestra habitación, fueron una excelente compra. Pregunten por Jay se que podrán encontrar lo que necesiten, no se arrepentirán. Gracias! 829 N Alafaya Trail, Waterford Lakes Pkwy, Orlando, FL 32828.

great salesman, very attentive, for your needs, answered all questions with patients, will recommend to anyone

Natalie was very helpful and gave us space to explore the showroom and find what we were looking for. Great customer service! Would come back again. Thank you!

I talked to an associate, Lacey Quinn, and was treated better than I have ever been in any of the usual furniture stores. I was not keen on Ashley, and planned to just look, but I have never been happier with my purchases from Ashley’s. Lacey Quinn is an excellent saleswoman!!

Jay was very attentive and patient throughout our purchase experience. We were at another Ashley and remembered his service so we drove to his store. Highly recommend.

Mike helped us out with a couch and loveseat set! Go see this guy he's the best!!! 10/10

Jay Martinez was awesome. He helped us out and gave us all the details we needed to make our first couch purchase at Ashley's for our new house! Thank you!

Very friendly and patient

Lacey Quinn did a great job helping my mother and I select new furniture!

Lacey Quinn was awesome and very helpful !!!! She spent a lot of time with us and helped us pick out great stuff.

We had a great experience! Manny Castro was amazing. He was delightful and extremely knowledgable on all the furniture items.

Great experience buying a mattress!! Renata is the BEST!!!!

Had a wonderful experience shopping for dining room table and bed set with Jay Martinez. He was very responsive to our needs and let us shop comfortably around the store. He even came in earlier than scheduled to help us buy the furniture and get a great deal. We will definitely come back to Ashley and ask for Jay the next time we want to make a purchase!

Faiza was a great in helping me finish furnishing my bedroom!

Excellent experience from the moment I walked it. Renata was extremely welcoming, professional and knowledgeable.

Rula Belani2 was our sales associate today, at the Orlando Florida Waterford Store location. She went out of her way to make sure we felt at ease and showed us every possible furniture piece that fit within our desired color ,fabric and style. Rula was professional and friendly. She knew the products well and helped us visualize how they would look in our new home. Thank You Rula 😊

Faiza was very welcoming and helpful throughout the whole process. Very informative and even helped me with a deal! I highly recommend going to her for your next purchase! :)

We worked with Faiza and she was able to help us see many options when it came to choosing our new dining table and a Tempurpedic bed. We did not feel rushed; she was very thorough and the goal was to have happy customers and the best deals secured. This location is very big and there are many items on the floor to check out! Drop in for sure!

Omg!! I just made an amazing purchase at Ashley! Ping my sales agent was friendly assertive to my needs and very patient! ❤️❤️ thank you Ping!

Really great experience shopping here! Lacey Quinn was really helpful and made the process super easy and stress free. All of my concerns and questions were addressed.

Faiza helped me finally select the perfect dining room table in just one short visit. I’ve been looking for 18 months. Will be back to get chairs and rug when I can decide 😎

Faiza was wonderful to work with. She was very patient with us and has a good sense of humor.

Needed some accent chairs for a project, Faiza was able to help me out quickly and efficiently to get it in time for the job

Faiza was excellent even after we came back after thinking it over.

Faiza is wonderful great service and she explained everything with great detail. Will definitely come back and do business with her again

Upon arriving the store i was greeted by a young lady who assisted me in finding the sofa sectional i was looking for. While they didn't have one in the store, she ordered one from their warehouse and to be delivered to my home in 3 days. Very helpful young lady,

My experience in this store was amazing, from entrance by getting greet by Jay Martinez, thru all the buying process was a great experience! His knowledge about products and help, let me decide on what I wanted and needed! If anyone wants a great customer service and experience I will recommend him!

Great customer service from Faiza...

Natalie was tremendously helpful and helped us with care and attention. Thank you for being kind and sweet to us Natalie!

Faiza was wonderful to work with.

Faiza was very detail oriented and made things clear.

I love the store and the home furniture here. I have shopped around and bought the items for almost the entire part of my house. The staff has been very cooperative especially Lacey, Advisor. She has been a delight to talk to and has helped me decide what I need the best. Love the experience!!

Faiza was great to work with.

Amazing experience working with Faiza getting the perfect sofa sectional for our living room space.

The saleswoman was so helpful and knew exactly what I was looking for She was very patient with me.

Lacey is an awesome trusted advisor and really knows her stuff! Do yourself a favor and ask for her when you’re looking for furniture, she’ll definitely steer you in the right direction!

Faiza was excellent, she was very detailed and very helpful, me and my wife are very thankful.

Natalie was amazing she helped us find exactly what we were looking for . Will definitely be back to see her for our next purchase .

Manny was very helpful picking out a mattress for us. He showed us the benefits of the different kinds and didn’t try to upsell. He let us decide what was best for my husband and me.

I have changed my previous review from 1* to 5*. I had a horrible time previously trying to get a mattress replaced but they reached out to me today and told me that they would replace the boxspring and I will get it on Tuesday. I am very satisfied with this outcome. I’ve always enjoy doing business with Ashley and plan on it in the future, especially with how they have handled the situation.

Faiza did an amazing job of showing me all of the options in order for me to pick my perfect mattress! Thank you!

Let me start by saying I would give zero stars if it were possible. I have had the worst customer services experiences of my life in Ashely stores and I will never again spend another dime with this company. The sales tactics are ridiculously shady and the associates go back and forth between thinly veiled misdirection and blatant, outright lies. Do NOT ever apply for the Synchrony card through Ashley because you’ll be told later that you have to individually finance each and every item in the store that you would like to buy, while putting your previously purchased items on the back burner to accrue interest even though it was initially marketed as a credit card. You can ignore the fact that your account says you have “available credit”, because you won’t be allowed to use it. You’ll be told by an associate when you get the initial approval that you can use your credit as it becomes available, while they hide the fact that you are required to individually finance everything or face paying incredibly high down payments at well more than fifty percent. If you’re lucky, a sales associate will attempt to ask for an unbelievably high credit line increase on your behalf as a ploy to sell you additional items you don’t need, which will make a hard pull to your credit score that you didn’t ask for. Perhaps instead you’ll come in contact with a sales associate who is well aware that you are attempting to use this “available credit” and let you get through the entire purchase process before informing you that this is an impossibility. Maybe you’ll decide to call customer service (like I did when your living room furniture arrived damaged), assuming that they will help or care. Don’t bother. You’ll just be pushed through a never-ending loop of people claiming they will call you back and never taking the time to respond. This company does not give a furry rat’s behind about keeping your business because they know that once you’ve signed the paperwork, there’s nothing you can do. If you’re like me, then all of this will happen to you and then some. Do yourself a favor and spend your money anywhere else. I’ve had better experiences at the kiosks inside IKEA than Ashley stores. Also a little side note for those reading this: Amazon has all the same items for less money, free shipping and returns, and wonderful customer service. Just a thought.

I had a great experience buying my dining table at Ashley’s Store in Alafaya Trl, the service was great! Emilie was so helpful, she patiently walked me through the whole process and answered all of my many questions. Her knowledge and reassurance made this process so easy. Natalie was also very helpful. I will definitely buy from this store again and will recommend them to my friends and family.

Faiza helped us find our dream couch!!! We looked at around 10 couches and she was so helpful and informative. Thank you Faiza!!!

Went to purchase new furniture today. Lacey Quinn was very helpful and sweet. She was very patient with us and didn't follow us around store and pressure us to purchase anything. The you Lacey

Lacey Quinn greeted us and continued through as our salesperson. She was very friendly, welcoming, not pushy and a pleasure to work with.

Natalie was fantastic

The manager Christian and his team were very knowledgeable,pleasant and wondeful. The store was clean and organized.

Always an amazing experience at the Waterford location! Christian really helped my family out, and the team was really knowledgeable and helpful. This is my favorite Ashley Furniture location, the building is very clean and beautiful.

Ping was an amazing help with assisting my family find a couch and dresser. She was knowledgeable on different colors, configurations and key features on all products we considered. Thank you to her!

Was shopping for new furniture for our first home here, Lacey Quinn was super helpful with helping us make our purchases as quick and easy as possible!

Lacey did an amazing job, patiently walked through options and was extremely helpful. Great attitude and amazing personality! Thanks Lacey!!!

Manny’s courteous, knowledgeable & Professional manner was Outstanding!

Very helpful and accommodating

I had a great shopping and buying experience with Lacey Quinn! Thanks for all of your help and information you showed me in purchasing my mom a mattress! I bought in Orlando, FL 32828

Lacey was awesome and very helpful

Great service by Michael Gonzalez . Helped me find just what i wanted. Would definitely use him again.

Me and my wife came in to Ashley’s to see if we could find a living room set and we were pleased that Lacey Quinn was able to help us find the perfect couch! Thank you so much! We can’t wait till it gets delivered! Update 6/3/24 got a call from Ashley warehouse that half of my sofa is back ordered. This is a day before delivery smh was expecting to have my furniture delivered tomorrow but now it’s pushed to the following week hopefully I guess since I didn’t get advance notice this time, but I am disappointed in Ashley furniture for not knowing what was in stock and what wasn’t

Ping was a great help with picking out the sectional and the bed frames. She was helpful with organizing the payments and even finances

Faiza was great help finding us a couch will definitely be coming back to her for furniture in the future

Lacey spent time to find out all I needed to be fitted for the perfect pillow!! She is very friendly and knowledgeable!! Great job!!

Great experience! Faiza was so helpful at determining what pieces were within my budget and complemented each other nicely. Easy ordering process.

Natalie was great! Very helpful.

Lacey was amazing! She helped me and my hubby get inspired by giving us ideas to furnish our new home. And she also helped us find the perfect pillows for us to sleep better at night with. 😁

Faiza perfect sales person, very knowledgeable. She knew exactly what I wanted. I will recommend to everyone i know. Thank you so much

We had a great experience Jay welcome is in the front door and he help us with all questions. He was patient and informative with all the questions we had. We bought several items from Ashley over the years, by far this was the best customer experience we had. Thank you Jay.

I do not recommend buy at this store I brought at sectional sofa, it was so expensive at that time, they told me that I should buy a guarantee for 5 years, I just bought it for $500 now, one part of my sectional is peeling off, I called for the guarantee and the guarantee company told me that they can't do anything because the material is bad, I just come back to the store explain the situation they said that he would help me and as minimum I'll recive my guarantee money back, I just waited for, after a month I just received $200 in a credit card refund, very disappointed

Jay Martinez was amazing, he helped us on what we was looking for, and explained the process of. Payment and delivery, thank you Jay

Service was great!! Mr.David Duba was a great help. I highly recommend him! Very professional and knowledgeable of his furniture.

Faiza was a pleasure to deal with, not pushy or uncomfortable to talk to at all, she is actually willing to listen to what you need and respects your budget/desires.

Faiza was amazing she helped us without being pushy and was able to find us the perfect sectional for our budget

I bought a dinning room and a bed frame set in Ashley Furniture in Melbourne, Florida. Both came damaged, we called customer service which was overseas and he did not fixed anything. I called directly the store and send the pictures. They said the technician will do a review and contact us. 10 days after we are still waiting for it. Do not buy there. It is not worth it.

Lacey was very nice. We’re very happy with the service and the couch we ordered.

Faiza was a real help

Natalie was fast, efficient, no pressure, and took good care of us!

Mike was great!

Natalie was very patient and awesome I will definitely be asking for next time I come in

We always go to Ashley at Alafaya for furniture, and consistently have a wondeful experience. Their sales rep Manny is literally one of the best in the business. That's not even an exaggeration, we go there and ask for him by name every time. He is extremely knowledgable and makes you feel like family.