Ashley HomeStore Orlando, FL
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
So much to look at...it can be overwhelming. We really appreciated the service provided by Matthew Klein. After days of looking, with his help, we finally found just what we were looking for!
Don't go there's. Who working there. They need tips. And really bad customer service.
Great service and I appreciate the variety of price points they have at the store.
If I can give them no star I hope. I bought a sofa with 530$ and 4 months later the cushions are very very very bad really.then I called them many times and they say , we can not help you with that 🙂. If you want to buy a sofa go to IKEA BETTER .
Had an amazing time looking at furniture. Josh was extremely friendly and helped me with what I was looking for. He for sure made my first time purchasing furniture memorable.
I had a great experience shopping at this location. The sales rep Joshuan was very helpful. He never pushed a sale on me and he made my shopping experience a good one. I returned couple weeks later because I wanted to add to my original order and I asked for him an he remembered me by name and got me exactly what I wanted and got my extra stuff added to my original order to be delivered on the same day. I hope you see this Josh lol I told you I would.
Awful. I bought a mattress here with the mechanical part. Came shipped without the remote. Trying to get a hold of anybody in the store is a nightmare. I have been to the store 5 times about this. When I tried to reach the store manager Juan, they told me he'd call never did. After calling 10 times and no one picking up I finally get someone on the phone to tell me Juan is too busy for me. After finally catching him in the store, he tells me I can pick up the remote at the store the next day. Also, tells me for my inconvenience the best he can do is $60 store credit for a product thats on sale for $89 online with a smile on his face. Said he would have the regional manager. steve reach out to me...Never happened. Refused to give me his information. After a month and finally picking up the remote I found out its missiong the power supply and power cord. I called them and they told me theyd give me the manufacturing phone number to call. Once again never happened. Still waiting on juan and steve to call me. In conclusion, after a month of over 30 phone calls and 5 trips to the store. I am now stuck with a mattress that doesnt work and no one seems to care. I have been completely scammed. I'm upset I have to give them a star because they dont deserve it.
Ashley delivered the sofa without the legs. Try to call many times and no answer. Came to the store and manager Juan Castillo was meant, didnt care and disnt want to help. I dont recommend by at Ashley. Terrible customer service. Thank you Ashley for making my guests sit on the floor for Christmas night!
We just purchased a sectional from this location. Matt helped us. He was very nice and patient with us! Of course, we wanted to try out basically every sectional in the store. He helped us get the best price possible. Highly recommend this spot.
(Translated by Google) We felt disappointed, they did not comply with what was agreed in the sales, they did not solve the problems presented in the purchased items, at the end after one month. IT'S A TOTAL FRAUD. (Original) Nos sentimos defraudados, no cumplieron con lo acordado en las ventas, no solucionaron los problemas presentados en los artículos adquiridos, a la final después de un mes. ES UN FRAUDE TOTAL.
Garbage everything we purchased wwas made poorly and didn't last long. They don't honor warranty. Shop Rooms to go and be pleased to know that you have received your money's worth
Josh.......A Great sales guy. Patient & very kind. I asked a million questions & he answered them all. Even entertained me singing.
I strongly do not recommend buying furniture from here. I have to start by saying I had a great experience with GianCarlo in the store and during the purchase. I was very excited for my sofa to arrive after Thanksgiving! The delivery was where everything went down hill. The wrong sofa was delivered from the warehouse so I refused. No update in 48hr span on when the correct sofa would be delivered. Went into the store because Customer Service Rep on the 800# could not help. The sofa ended up being on backorder and would not arrive for over a month (so here I am sitting on my living room floor.) The General Manager did not do much to resolve the situation, only cares about the sale and not the customer’s experience. He showed absolutely no sympathy towards the situation. He left me sitting in the show room for a half hour after he said he would be back. Extremely frustrated with my experience at this store and Ashley Furniture in general! Will never purchase furniture from here again. Worst customer experience I have had in a long time.
Great prices,but Nicole was amazing,mighty mouse was great also
Excellent experience. This is my second purchase of a total of 3 items. Service was prompt, sales persons Mr. Bobo and Ms. Rose were superb. They weren't pushy or overbearing. Delivery on first 2 items was on time and the men were very polite. Next week the 2rd item will be delivered.