Ashley HomeStore Orlando, FL

Ashley HomeStore Orlando, FL


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. Your Ashley HomeStore will offer stylish, quality furniture that’s just right for any room in your house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Your locally owned and operated store is passionate about being the best and most affordable furniture store for your home. We can’t wait to see you at our Ashley HomeStore showroom soon.

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Recent Reviews
3.7 Star Star Star Star
(25 reviews)
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Walked the entire store and not a single employee had the decency to ask if we needed any help. Awful costumer service!!!

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We bought me and my husband 2 sofas and chair and half in may 2019 we were so happy after one month the couch star open up we went to the store more than 2 weeks they said someone will contact us first some number send me a message asking me to send picture of the damage i did we still waiting tell yesterday sending another message asking for picture again no one call me or anything the weird thing is we still under warranty plus they make us buy another 5 years warranty we are so disappointed about their customer service I'm not going to buy anything from them in the future

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Home Delivery 3pm to 7pm...850PM no delivery for our sofa that has been paid for. No phone call from anyone. Call the phone number provided and no one answers. Will never purchase any item from Ashley again. 905 PM still waiting

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Great customer SERVICE & SO MANY GREAT DEALS

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New store, Great customer service and product! ALSO VERY QUICK ON DELIVERY, not like these other stores! Go by and check out there deals quality and there New Store! Very pleased on how fast they delivered

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Charles Fauntleroy is an amazing asset to Ashley Furniture. My husband and I came in to look at leather furniture and we had specific characteristics we were looking for. Charles was so helpful in helping us choose the right pieces for our home. He definitely made our shopping experience s pleasure.

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James was amazing, its like all he has to do is look at me, and he new exactly what I wanted. He was great thank u James.

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We have purchased furniture at diffferent Ashley Furniture stores a few times over the last couple of years. We have always been reasonably satisfied with the quality, pricing and sales staff including this last purchase a couple weeks ago. However I am giving the 1 star because of their post sales customer service. We spent quite alot of money that day including 2 twinXL mattress and adjustable frames for our king bed. One of the TwinXL adjustable frames stopped working after 1 week. When calling customer care the best I could get was an apointment for someone to come and look at the frame was 2.5 weeks in the future. The bed is adjustable and stopped in a position that is not comfortable for sleeping but this fell on deaf ears. I even called the store but that was fruitless as well. Apparently the stores and their customer care operate completely seperate. The store could not even see my scheduled appointment. If I cannot get someone to my home quicker to look at this I will never shop at Ashley again. IMHO if you are going to sell the furniture you should have the resources available to handle the issues in a timely manner.

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James was awesome!! Very nice and helpful while we were purchasing our couch. He made the process painless and kept us laughing the whole time. 10/10 would recommend

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Brenda Lee was absolutely amazing. She was super helpful and provided probably the best customer service I’ve experienced. She wasn’t pushy, genuinely seemed for the customer and the whole transaction was smooth. She was super patient with me while I picked out the pieces I wanted and was helpful in every way. Highly recommend asking for her if you go in! Thank you Brenda for all your help today! So excited to get my new furniture.

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I felt like I walked into a car dealership the second I stepped into this place. My wife and I and mother in law wouldn't be left alone to look around by ourselves. Every couple minutes we were being bothered by a salesman. I felt like a piece of mean on the road being circled by vultures. It was very pushy. So we left and went elsewhere to look for furniture where we wearnt being harassed by salesmen.

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Went in to look at some dressers on Sunday, left the store super Happy!! Gino was my Salesman & he went over & beyond to help me!! Best sales person ever. I took at least 2 hours of this poor guys time but he stayed patient & walked the entire store with me trying to match dressers to the bed I had bought from another Ashley location last year. He removed dresser drawers & helped me match dresser & chest. Then he even got me a great discount & 12 extra monthes so that I could afford to get the extra matching chest that I wanted to complete my set. I can’t say enough great things about this store, my Sales guy Gino & his manager. I would definitely recommend making the trip to the Millenia Ashley store for your furniture purchase. 1. Super patient 2. Out of his way to get me the best price & matching pieces as I suffer from FOBO (fear of better options) 3. He helped me get 12 extra months so I could stay within my monthly budget & still get what I needed, 4. He & his manager got me a discount on my delivery, because of an error another store made when delivering my tv console, that mistake had absolutely nothing to do with them, but I told them what happened & they gave me a bigger discount without even having to ask for it. 5. I was going to wait till 4th of July sale to buy & he helped me get a price so good, I felt comfortable I wouldn’t get a better deal even on the 4th. 6. They also got me an additional $2,000 more on my credit so I wouldn’t be over 50% on my credit usage. This meant a lot to me. Took about 1 minute to complete, finance girl was quick & friendly. This location is big, clean, roomy and well staffed with friendly people that aren’t pushy.. I would definitely recommend this location. 2 other stores closer to my home but I would definitely come back to this location.

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Ok, so let me start off by saying my experience in the store was great. Having my furniture delivered was a different story. The lack of communication was astonishing to say the least. They messed up so much!!! But the store was very helpful and was able to make it right. I’m glad the company was able to realize they messed up and correct it. I am satisfied!

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Venden basura desconocido roto grapas saliéndose una silla a los 3 días undida la madera se te mete en la costilla..pura basura China vino el técnico y dijo que cumple con sus estándares de calidad entonces venden basura

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James was amazing with our sale today! He has an amazing personality. So funny and so kind! My husband and I agree that we would love to come back and do business with him again. Thank you james!! I hope you continue to sale sale sale!!!

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Walked in today and it was HORRIBLE. We had to tell the greeter 3 or 4 times we just wanted to look and would be fine. He would NOT take no for an answer, saying he had to be with us. As if we were not allowed to walk the show room floor. We almost left right there, but we need a sectional. As we walked around, he followed us from a distance and started talking to his coworker and pointing at us. When we were deciding on which one to buy. The 2nd guy walks up and ask, "why we dont have an associate with us" smirking the whole time. I told him I saw him speaking with the first guy. He acted as if I was trying to provoke us to be upset. It was super rude. They knew where we stood, would not accept, and continued to harass us. Ashley has some couches that we wanted, but after them acting like that, we left. Both guys were african American (race has nothing to do with this) I dont remember their names, maybe the second guy was james. But just completely rude and pushy people. NEVER WILL WE GO BACK

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Thank you Kit Kat for your assistance and for going to hat for us. We will be sure to recommend you.

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Nice service

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