- < Home
- Back to Location Finder
- All Stores
- FL
- Orlando
Ashley Store | Orlando, FL 32839
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Orlando, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Orlando, FL!
How to Find Us & When to Visit
Furniture Shopping Tips
The Ashley Store Difference: Top Quality and Diverse Selection
Ashley Stores Give Back!
Customer Service
In-store offers
What our customers say
5
4
3
2
1
(1465)
(81)
(42)
(36)
(245)
I bought a coffee table, a piece of wood arrived broken, I'm waiting 2 months for them to ship from India and they don't give me any information, only that they sent an email to the technical department and are waiting for the response. It is not acceptable that, having good quality wooden furniture and excellent designs here in our country, they have to import it from another country and what is more regrettable is that they take so much time to do so. Don't buy this furniture stores, buy in stores that have their products that are nationally manufactured because then we know that they give jobs to our people and they also have terrible customer service, because they even answer the phone from another country that is difficult to understand because of their accent.
We just went to purchased our table through this Ashley as it was the only location that we found that had the table we liked in person. It was off putting to get the total cost as we were shocked to see it go from $895 plus $360 (added 4 chairs) to $1800 dollars. Talking with Hen she was very nice, but she asked about the protection coverage which we told her not to add onto the order, but we saw it in the receipt which we told her no. But we were more shocked to see a surprise $200 delivery fee. If we were told of it, it wouldn’t be such a problem as we would expect the charge. But if I would have known $200 was going to be charged, I would have inquired about transporting it myself likely.
Great help, great produce . I love the service. Hind was great with us. We took our time and she was very helpful and pleasant . Will definitely recommend .
Love Ashley’s!!! Great service and helped with everything from salesperson to manager!
Today I have a amazing experience at Ashley furniture, HIND SBAI was really patient, my sister and I was confused about what to choose she help us make the best decision, the all them was very nice but she’s the best 😊.
(Translated by Google) HIND SBAI 23 She is very kind and attractive, she is wise and willing to help people. Thank you HIND SBAI 23 for everything God bless you (Original) HIND SBAI 23 Elle est très gentille attirante, elle est sage près a aider les gens. Je vous remercie HIND SBAI 23 pour tout Dieu te bénisse
Hind was very professional and helpful. We appreciate her patience and valued her advice. She’s a great salesperson. Thanks!
Nichole at Ashely was outstanding! Great customer service and extra helpful!
Hind helped me and my mom set up our synchrony account, we didn't know how to do it, she called the bank for us , we had some language barrier she helped up translate and she made sure that we were able to make the payment, thank you so much hind for your time, and your kindness we do appreciate you
Hind provided excellent service! Kind, respectful, and helpful! Provided many options for furniture, discounts, and comfortable, luxurious quality furniture!
Easy transaction
Hind
Hind In Ashley in Milenial was awesome and the best sells person you’ve got ! Very polite and nice !
Hind
I had a wonderful experience being attended by Hind Sbat, who helped us select the best possible furniture for our new home. Her expertise and guidance made the entire process seamless and enjoyable.
The staff member, Hind helped us. She is very professional, courteous and proactive, she found exactly the dresser we were looking for and accommodate to our budget. I highly recommend this place
Fatima and Hind were so kind and helped us every step of the way with their expertise and patience to find the perfect fit for our new home. I highly recommend them to everyone, excellent customer service !!!
Really it was a nice team specially Fatima she was a fantastic sales she helped us a lot answering all our questions specially I’m a very hard customer and not easy to buy anything from the first time but it ended by buying 1 bed and 2 mattresses and 3 pillows ashley became my best bran because of her Thanks Fatima and thanks Ashley
Thanks alot for the best service and appreciate the nice way for the customers service specially fatma
We were greeted as we walked into the store. We told the associate what we were looking for. She gave a general idea of where styles were located. We wandered about on our ow, which was totally fine. We picked out pieces we liked, compared them, then went back to the front of the store to locate the associate. We told her what we had been looking at. She handed me an iPad to enter my information on. She entered the furniture, gave us a delivery date and I paid. It was as generic as it sounds. The associate did nothing to earn a commission. There was no customer service, no work she did other than enter our order and take my payment- sort of like ordering from a fast food place. I was charged delivery fees, which should have been complimentary given what I spent.
Avoid this store at all costs, Dear God. I was told if I wanted to cancel an order before delivery it would be a simple and easy process. It has been 10-11 days later and I am still waiting for my $10,000 refund. I have not even received any type of cancellation confirmation by email whatsoever. This location NEVER answers the phone and this has been a super infuriating experience.
I love Ashley my sale person was awesome!!
Fatima was awesome! Helped us purchase a new bedroom set and couch. Was there to help us with costs and understanding everything without overly pressuring us! Will be back with more furniture needs
Very good saved me and my family a lot of stressed and was very understanding and helpful
Nicole was awesome to work with. She was knowledgable and professional and took the time to help me make the perfect selection. Thank you, Nicole!!
Went in to shop for a dining room and living room set and received exceptional customer service from Fatima. Super happy with the purchase and the help we received. Highly recommend when looking for new furniture.
Victor was amazing!!! We went in for a couch and he helped us and was very attentive! It was a super quick and easy transaction!! The store was very clean and the rest of the staff was very pleasant!!
We loved working with Hind! She was very helpful.
Great service with Victor
Always pleasant and easy buying from Ashley! Victor was super helpful and made my dresser buying experience quick and painless!
Fátima is an amazing sales person! Showed me a lot of options!!
Ashley’s furniture has always been our go to for home furnishings, and the Orlando location (Millennia) Has a great selection as well as great sales people, they care about your needs and help find what you’re looking for. Our sales lady “Hind” Was exceptional.
Fatima was very attentive and helpful. We ended up buying a table with chairs…great service!
Once again out experience here was outstanding! Fatima was such a determined and sweet person and never gave up on trying to find the perfect furniture for our living room and patio, with her patience being g so amazing too it was such a smooth and successful sale. Belen is another wonderful employee...she is so kind and would give us the best advice as to making payments that we can afford and not to mention both of them helped us find the perfect designs and gave us the best advice. These two are just a perfect team and have amazing communication and for sure want the best gor you...they both made us feel like we are not just another sale in there pockets. They actually made us feel like friends and that is something hard to find in today's world. These two are literally diamonds and are deff worth having as part of your team. They are absolutely amazing!
My was extremely helpful! Great experience!!
(Translated by Google) Fatima was patient with us, Ashley was a very good salesperson. Thank you for everything. I recommend her 100%. (Original) Fátima tuvo paciencia con nosotros muy buena vendedora de Ashley gracias por todo la recomiendo al 100%
As soon as we walked into the store located at Millania Mall Hind greeted us with a splendid smile. Her hospitality and professionalism were outstanding. I would gladly come back to do more shopping with her help.
Fatima was so sweet and very helpful!
Jay is awesome. Very honest and tells it like it is. Great personality and the manager Mike was awesome as well. We stayed an hour past the store closing not knowing we were going to buy. Great customer service all around.
We recently visited Ashley and had a great experience thanks to Hind. She was really incredible, friendly and patient helping us find the perfect furniture for our home. Her recommendations were spot on and made the whole process smooth and enjoyable. Highly recommend working with Hind looking to get new furniture, she was the best!
Great experience and the store staff was very attentive and caring. Johnathan was helpful, patient, and thoughtful. I was impressed with the kindness of everyone at this store.
Good service, Hind was very kind and helpful!!
We were purchasing a couch for our son who lives in Florida over the telephone because we live in a different state. Our sales representative, Fatima, went above and beyond to help us with our purchase to make sure everything went smoothly with the purchase and scheduling delivery. Ashley Furniture is lucky to have such a professional and customer service oriented sales representative. Update: Unfortunately Ashley Corporate office automatically cancelled our purchase. They have a policy in their system that if your credit card address doesn’t contain the same state that you are delivering to their system automatically cancels the order and they can’t override it. Unfortunately they will lose a lot of business from people that own rental houses, 2nd vacation houses, etc. I feel bad for their sales people.
Very good!!!
Jay had Great customer service and was very helpful through the whole process.
I just purchased a 2500 dollar furniture from sales person Hind. The way she treated us was amazing and by far Ashley has the best furniture in town.
Horrible experience! As soon as my friend and I came into the store we never were greeted. Then I had to go find someone to help us. They were all gathered around the counter talking instead of helping customers. Finally, I found a rug on clearance I wanted to purchase...took over thirty minutes to get the transaction to go through, because I was from a different state.
I had a great experience with Jay. He was professional and very knowledgeable. I was in and out very fast.
What an amazing experience. We will absolutely call and refer Mike to many people
I walked in to Ashley and I had the best low key experience!! No one hounded me!!! Fatima guided me and left me do my thing and let me come to her!!! She was so helpful and just spot on with what I wanted. I found my perfect piece thanks to her! You must deal with her she’s a vibe.
Johnathan is the man. He said it was his first day and he did a great job. Shoutout Johnathan👍🏻
Fatima was great help throughout the helping process. She helped my mom purchase a bed set and answered every question she needed fluently!
Johnathan was great! Patiently and enthusiastically helped us find a new mattress and a lamp!
Juan was very helpful and explained everything to us. The process was easy and quick.
Juan was great to work with - I highly recommend him to anyone needing help with their furniture needs.
Juan was helpful and efficient
Hind was a Great sales I would definitely recommend her very patience professional and helped me pick some furniture to match the ready of the pieces I had purchased
Our rep was amazing. We loved that it was informative and very helpful not pushy at all. Thank you for all your help.
Juan did an excellent job at explaining everything! Made the process very easy.
Great stock and great displays. Prices were also great, Hind was a good help very informative
Juan was great honest, and patient thanks for the great service.
Juan was excellent. Chased us down as my wife and I ran around the store like crazy people. Ask for Juan when you stop in.
Our sales rep Hind was excellent! very knowledgeable, helpful and patient. Would recommend this location.
Stopped by for a recliner for our nursery and Juan was incredibly helpful. No pressuring, and answered all our questions.
Hind is a good person, she is very nice and patient. Thank you for everything Hind!!!
Hind was great help in purchasing a couch with kind, knowledgeable, friendly service! Great experience!
Hind
Hind was absolutely awesome! She was very helpful and very kind.
Juan was great, answered all our questions and helped us get the furniture we needed. Look up Juan at Ashley’s
Hind was our sales person and she was wonderful. Very knowledgeable and personable. I highly recommend to ask for her when you come to Ashley Furniture at the millennium mall. Very happy customers!!
We had a very good experience. Our salesperson, Fatima, was very patient and helped us find what we needed.
I’m a customer about 4 years, and Hind is the best sales person at all. She’s a great sales person, explained all the options, and answer all the questions I had. I highly recommend her. I’m happy with my purchase and all the assistance.
Juan was very patient, kind, and helpful when it came to purchasing a new living room set. He was very informative and didn’t make me feel pressured for a purchase. I definitely recommend coming to Ashley and looking out for his assistance as I feel it made all the difference in my choice to shop at Ashley.
Fatima thank you great job today
We had a great experience with the store. Fatima was really helpful to us finding the right furniture for our house. Thankyou!
I had to purchase furniture for an office space, and Juan was super helpful, patient, knew the inventory well. I will be back!
Ashley has a beautiful store. I worked with Hind and she was very helpful and knowledgeable! I would recommend that you ask for her.
Juan at the Millenia Plaza location was incredibly helpful! He let us browse and decide what we wanted then he even managed to get us an extra discount. Definitely go see him for anything you need.
Hind was as amazing sales associate. She was so kind and patient with our family. We had a very difficult order with multiple items and she was so helpful helping us figure out delivery issues. The store is huge and has so many beautiful items for all decorating tastes. Highly recommend this Ashley store and make sure to ask for Hind!!
Juan Ramos was my salesman. He was informative and personable. He helped tailor my selection to my needs while accommodating my wishes! Truly a charismatic guy! I will be returning.
Hind did a great job. She answered all questions. She was very pleasant and nice. Need more people like her. She had us coming back the next day just to do business with her.
Juan Ramos was awesome and very helpful.
Juan Ramos was awesome, very helpful!
My experience was great,miss Nicole at millennia Plaza was very friendly,helpful and quick in finding what i needed, thank you I will be back.
Juan was patient and clear in his explanation, highly recommend for anyone looking for new furnitures
KY was great. Very helpful thank you so much.
Wonderful service
My wife and I went in looking for one thing, a king sleigh bed. The salesperson that greeted us was Hind. She is friendly and yet professional. She guided us right to what we were looking for. She was able to answer our questions about the bed, delivery and pricing. No pressure. We are anticipating the delivery and set-up going as well as the sale. When we are ready to make more purchases, we will make sure Hind is working.
Juan Ramos handled our deal with such expertise it really wowed myself and my family.
Juan Ramos was very helpful-we found exactly what we want and will have it quickly
Hind was incredible!
Fatima truly went above and beyond to ensure I had a great experience as a customer. She juggled assisting another customer with such grace and efficiency, yet still managed to give me her full attention when it was my turn. Her genuine smile and helpful attitude really stood out to me. Thank you for a wonderful shopping experience.
Fatima was Excellent! Very professional, courteous. A great experience!
Matt Acevedo, was amazing and sold us a bed set and was not pushy at all, and gave us honest feedback on what he thought. The best product was and in the differences between the wood and I would highly recommend Matt. My next purchase will be a couch from Matt.
Juan Ramos was excellent to work with and was very helpful in trying to straighten out the delivery nightmare! Items arrived damaged, wrong pieces were sent delivery drivers were rude and I have still not received all of my items! Again the Juan was helpful but after that it went downhill fast with dealing with customer service and trying to contact a manager! I have wasted more time with phone calls and time spent on deliveries than I care to think about! Think twice before shopping at Ashley!
What can I say, Mike is one of a kind. From the time I walked through the door Mike was all over the show room, greeting customers, answering questions. After a brief self tour around Ashley, which has a nice show room and a pretty good Memorial day sale, I had the pleasure of meeting and working with Mike. Man, I can't say enough about the guy. He could literally sell a cage to a lion. That man can sell. But it's not the pressure type, where you feel forced to buy. It's very laidback, no pressure and he literally went above and beyond. Suffice to say, I cannot speak highly enough about my experience and am smiling because my shopping is all but done. I Highly recommend!
Juan was great, found exactly what I was looking for!
Fatima was our sales associate and she was wonderful. We bought 2 accent chairs of excellent quality. Fatima was extremely knowledgable, professional and friendly. Great experience. Thank you Fatima!
Had a great buying experience with Juan. Super knowledgeable and efficient in getting me exactly what I was looking for.
Juan was very knowledgable and took the time to help us make the best decision on a new bedroom set.
(Translated by Google) I read several negative opinions and I was worried because I had already placed an order for a bed, mattress and base, but I must tell the truth and the delivery was made on the agreed day and the products arrived very well, Jhony, a good guy, gave us great advice in the store. Orlando, order calmly (Original) Leí varias opiniones negativas y me preocupé porque ya había realizado un pedido de una cama colchón y base, pero debo decir la verdad y la entrega se realizó el día acordado y los productos llegaron muy bien , jhony buen chico nos asesoró súper en la tienda de orlando, ordenen con tranquilidad
Our furniture delivery never showed up. They had me waiting for 5 hours. I took the afternoon off from work. Never got a call. When I called the store for an update, a recording came on saying they were closed. I would not recommend doing business with Ashley. Very unprofessional.
Fatima and Ky really went above and beyond making sure that I got exactly what I needed. They took excellent care in making sure that I had all of the information I asked for and their patience was outstanding. Ask for them when you get to the store and you will not be disappointed.
Good service, I really appreciate the way Patrica takes care of me and the manager was so kind thanks a lot
Best store ever, nice Customer service, helpful manager. If you are looking for furniture go to Ashley, you are treated like a King.
came here to buy a sleeper sofa and left buying more than I had planned for. My salesperson Juan was very professional and friendly. If you are looking for good quality furniture at a great price with wonderful customer service, look no further. Thank you, Ashley Furniture and Juan, for your great service.
Great store, huge selection.
Came to purchase a sectional and king mattress. The service was absolutely SUPERB!!! Please work with FATIMA, she is courteous extremely professional and knowledgeable. The manager PIERCE was also very accommodating and helpful in making my purchase easy. I’m excited to get my new furniture. Thank you!!! THE BEST!!!
Great service from Nicole. Very helpful with our desk purchase
Thank you so much for your enthousiaste your patience and your kindness.
excellent experience very caring staff
Ky was very helpful and knowledgeable in answering my questions, picking out furniture, and getting everything ready for my order!
Not interested
Great experience at Ashley. Juan provided a sress free experience. He was knowledgeable, patient and humorous.
Hind was great. Very knowledgeable and helpful
Mateo is very good and kind!! Congrats
Wonderful service from the seller Mateo. Great furniture at good prices.
Juan was fantastic we will be back
Excellent and knowledgeable service.
Fast and excellent customer service
Fatima was awesome and very professional … thank you very much
Was an awesome experience and best customer service ever!!
Friendly staff ready to help, great selections! Next to HomeDepot by Millenia Mall
Juan was awesome! No pressure, gave plenty of ideas and help. He didn’t push at all.
Hind was our sales person and we couldn’t have been happier with her professional, attentive, respectful, helpful persona. We shopped at Ashley’s Furniture on multiple occasions but at the different location. We went in with a purpose, Hind pulled up our past orders to help us find exactly what we were looking for. It was incredibly easy process with her. She was able to give us a discount on delivery also which was nice. We saw some dining chairs that we fell in love with, but decided not to get them at a time. By the next morning we called Hind in hopes that we could just order them through her without visiting the store again. In few minuses our new order was finalized and put on the same delivery date as our previously ordered items. We highly recommend Ashley’s Furniture by the Mall of Millennia especially their sales person Hind Sbai.
Melyssa was a great associate, professional and courteous. The products here seem like good quality as well. Overall, we had a solid experience.
Ylliany Santana is great and she looked for what I needed to make sure I was 100% satisfied
Great service from this store, great people to work with and extremely good quality products. 10/10 highly recommend!
Juan provided a quick and easy purchase of my new couch. Very nice and knowledgeable.
Very helpful sales associates and wide selection!
Very helpful!
Our associate Juan Ramos was exceptionally patient and informative. Great experience!!! Would recommend to anyone finding quality service.
Amazing customer service ask for Olga 💯👌🏽
Juan was very patient and gave space to decide on a purchase he was amazing!
Hind was amazing.
Juan was very helpful and patient . Very knowledgeable.
Juan provided great customer service!
(Translated by Google) Juan Ramos assisted me at the millennial Ashley store and offered us excellent service! Totally recommended. Very kind, patient and answered all our questions. (Original) Me asistió Juan Ramos en la tienda Ashley de millennial y nos ofreció un excelente servicio! Totalmente recomendado. Muy amable, paciente y nos resolvió todas las dudas.
Hind was absolutely wonderful and a pleasure to deal with I highly recommend this professional young lady who made our experience a wonderful, thank you so much
Shopping for furniture soon? Head to Ashley and ask for Juan Ramos! He was a pleasure to work with! He answered all my questions honestly and didn’t allow me to make ill-informed decisions! He was great! He’s the reason I decided to go with Ashley and not another furniture company!
Excellent service from Jay, very grateful for his attention, his help was very helpful
I came to the store with a couch in mind but Jay helped me find a better one at a better cost.
Great service
Great place and multiple options to shop for your furniture. Jay was patient, thorough and helpful. Thank you Jay! 👏🏼
Fatima is the best advisor. Did good job !! We are really appreciated.
Furniture was fine, the couch I got is fine if maybe a touch overpriced, but the customer service was spectacular! Gabby did a great job helping me find just what I needed, made the whole trip a delight. Thanks!
Hind was such a pleasure to work with, tonight! She was able to find me the items I found online and match them with the models in the store and compare multiple pieces! It was so easy to navigate the store with her and she was as sweet as can be! So grateful we chose to come to the Millenia location and get first class customer service!
Hind was very helpful! I asked lots of questions she was very knowledgeable for only being there one year today!
My wife and I purchased the Tanavi 5 piece sectional. The couch fabric started pilling and fraying within two months of purchasing the brand new couch. Only my wife and I were using the couch and the fabric still was cheap and not durable whatsoever. I had an absolutely terrible experience with Ashley Customer Care and the additional warranty plan we purchased did nothing to help us. This couch is too expensive to have such cheap material. Ashley Furniture kept putting the blame on my wife and I saying that we "excessively used" the couch and we used blankets on the couch which caused the fabric to break down. There is NO accountability at Ashley and they refuse to make the situation right for their customers. I was extremely disappointed in my experience and will NOT be shopping with Ashley Furniture again.
Visited several furniture stores. Was recommended to go to Ashley by millennia mall. Thrilled to say that I was able to find something immediately. In fact, it was tough to decide between several pieces. Great assistance from Matt and especially Stanley!
Juan Ramos is an amazing Trusted Advisor. His service help us to make the perfect choice and we are grateful to have people like him working at places like Ashley Furniture. Thanks Juan for your help 😊
(Translated by Google) I loved (Original) J'ai adoré
Fatima helped us find our kitchen table! She is lovely and a great salesperson!
Juan was great to work with, he has a value based and hassle free approach. He’s knowledgeable, confident and credible about his products. Juan went the extra mile as I visited the store for the first time to have an idea of what was available in store.
Juan was very professional, attentive, and informative . He guided us step by step on our purchase. Overall great experience!
Great service!
Fatima Driba was such a great help finding me the greatest couch for my new apartment! Thank you!
Juan was spectacular!
(Translated by Google) Congratulations to Fatima! Thank youiiiiiiiii for your service (Original) Félicitations à Fatima! Merciiiiiiiiii pour votre service
Juan’s service was excellent! Straight to the point, got everything I wanted quickly and efficiently.
I bought furniture at this store a year ago and applied for their credit card with the promo of $100 rebate. I applied for the rebate and have all the correct info and receipts and made sure I qualify but synchrony said it was “invalid”. I asked them why would it be invalid and they said the appeal would be escalated.. it’s almost a year later of me constantly emailing them with no real response and they get back to me saying they will not reconsider looking into why it was denied with no reason at all. SYNCHRONY AND ASHLEY FURNITURE IS A SCAM. Do not apply for their credit card thinking you will get any rebate!!!
Stanley provided great support finding what I needed, answering all of my questions and following up!
I had a really great experience with Fatima! Best customer service ever! She was so kind and pleasant. Help out us out with everything we needed. She took care of us for hours and hours with patience and kidness. We loved it! Thanks for the great service! By Daniel and Sandra
Really nice job helping me and being a subject matter around the items.
I wanted to give this place 5 stars and good thing I waited to realize how sleezy these people are. I came in looking for multiple types of furnitures and only found a dining set that we liked. The staff were very friendly and I had Ky help me. We were ready to order but wanted to look around and come back later that day. Ky told me to contact him on April 1st because they have a private sale and I would get a discount. This was not true and we waited for no reason when we could’ve placed the order before then. I texted him that morning and received a call from his teammate Matthew in the afternoon. He was horrible. Did not care at all and said he’s just doing a favor. Didn’t want to make the sale and when I asked why we were told there would be a discount and delayed our purchase he just shrugged me off and tried to make me apply for a card and finance the dining set. I asked what the difference would be if I ordered it online and he said “you would be doing a favor to Ky and his baby”. That seems ridiculous. So making me feel guilty and purchasing the product to give someone commission is a great service? I texted Ky and told him to give me a call when he works, but never got a call back. I went to another store and they explained in detail the difference between ordering online and in-store. Do not go here and if you do don’t order from these two salesmen.
Juan was a great help with getting our sofa and recliner! BB from Acima helped us out phenomenally
(Translated by Google) I was attended to by Juan Ramos, excellent service! (Original) Fui atendida por Juan Ramos, excelente servicio!
I am making a move soon to Florida and was having difficulty placing the order online but still wanted to take advantage of the Anniversary Sale. I called this store and Juan guided me through the process. It was much easier over the phone thanks to him! Juan was very willing to answer any questions I had and went above and beyond to make sure the order was right.
I recommend Fatima and Matt!! Get you guys couches!! Never been so comfy
(Translated by Google) Thank you Fatima and Belen for excellent service, I would return 1000 times. More so that they can assist me, they are very kind and explained everything to me very well 🥰 (Original) Gracias ha Fatima y Belen excelente su attention volveria 1000 veces Mas para que ellas me atiendan , son may amables y me explication todo muy bien 🥰
(Translated by Google) Fátima is super patient and attentive. We managed to solve everything and with great quality! I highly recommend Fátima to Brazilians! (Original) Fátima atende super paciente e atenciosa. Conseguimos resolver tudo e com uma grande qualidade! Super recomendo Fátima para os brasileiros!
Fatima was exceptional and I had a really great experience.
Elizabeth at Ashley is great help, she goes above and beyond to help you find what you’re looking for!
Juan provided excellent service! He provided great knowledge and guidance without pressure. He made our purchasing process smooth and easy!
Customer service was honestly the best! Hind helped us find furniture for our new spot and my mom’s new townhome! Very welcoming and knew exactly what she was talking about. If your choosing to check this location out, ask for Hind!
Amazing help from Hind! She helped us throughout our whole process of furnishing our home. Loved her service!
Hind is fantastic, professional and friendly Great experience
Great service! I was attended by Juan and he made the process of buying my bedroom set fast and easy. Definitely recommend getting furniture here.
Experience was great! There were some furniture that was not in stock, so it would take over 1 month for delivery. So we chose something different that was in stock for quicker delivery. But other than that, great service.
My girlfriend and I were causally browsing for a sectional for the weekend. Stanley was very helpful in answering all our questions, resolving our uncertainty’s, and we ended up buying one from Ashley’s.
Billy is an awesome salesmen. 2nd to none. Please ask for Billy when you arrive at this location. You will not be disappointed. Thanks Billy. God Bless!
Great customer services and advice, was helpful throughout the entire buy
Came to shop for couches and was helped by Elizabeth and she was great! I quickly found the couch I wanted and she was so helpful. Update: went back an hour later to purchase the couch and was helped by Stanley. There was an issue with payment that took 45 mins and he was so patient! Everyone here is wonderful. I’m so excited for the new couch to arrive!
Quick and easy, found exactly what we were looking for with the help of Juan Ramos at Ashley!
Shout out to Stanley that helped us find our dinning table!
I came in to look and ended up making the best purchase. Patricia was and is amazing. Vey helpful and very knowledgeable about the entire store and the good deals. Very happy with my 1st living room set.
Unacceptable Service and Misrepresentation of Product - A Warning to Potential Customers I am writing to express my extreme dissatisfaction with the service and product provided by Ashley HomeStore. Two days ago, I made a purchase for a king-size bed frame, clearly stating my requirements to the salesperson. However, upon delivery today, I was shocked to find out that the bed frame delivered was completely wrong—it was a California king size, not the size I had ordered. The entire process within the store felt rushed and pressured, leaving me with a feeling of unease. Despite clearly communicating my preference for a king-size bed frame, I was disregarded, and now I am left with a product that is entirely unsuitable for my needs. To exacerbate matters, the customer service response has been abysmal. Rather than acknowledging their mistake, Ashley HomeStore is attempting to shift the blame onto me, claiming that I had ordered a California king size. This is not only insulting but also a clear attempt to evade responsibility for their error. As a result of this experience, not only am I left without a suitable bed frame, but I am also forced to endure the inconvenience of having a wrongly sized frame taking up valuable space in my room. With nowhere to sleep other than my non-existent couch, I am appalled by the lack of consideration and professionalism demonstrated by Ashley HomeStore. Furthermore, I had been considering purchasing additional furniture from Ashley HomeStore, including a couch. However, in light of this egregious mishap and the subsequent poor handling of the situation, I will be taking my business elsewhere. Ashley HomeStore has lost a customer for life, and I will be sure to share my negative experience with friends, family, and anyone considering making a purchase from this establishment. I demand immediate resolution to this matter and expect a full refund for the incorrectly delivered bed frame. Additionally, I urge Ashley HomeStore to reassess its customer service practices and ensure that such incompetence and disregard for customers' needs are not repeated in the future. Consider this a warning to potential customers: if you value professionalism, honesty, and quality service, steer clear of Ashley HomeStore.
My experience here was very good. I was helped by Stanley. He was patient and very informative with questions that I had. Smooth process and he was very professional. Would definitely recommend!
Patricia was absolutely amazing! Helped me so much and made furniture shopping such a pleasant experience!
Juan Ramos was awesome come see him at the millenia location..
(Translated by Google) Excellent and professional service. Thanks Juan Ramos. (Original) Excellente service and professionnel . Thanks Juan Ramos.
Juan Ramos provided excellent customer service; was an attentive, but not overbearing. He provided excellent service, not only to myself, but my mother and father-in-law. 10 out of 10 would recommend and will be returning to this location and asking for Mr. Juan next time I need more furniture.
The rep was professional and courteous
Fatima was very professional and attentive from the first moment I walked in the Ashley store. If you go to the Ashley Millenia store, I highly recommend you to ask for Fatima.
Juan was INCREDIBLE. There for you, but not too overbearing. Knew all the answers to every question I had, and helped out with my purchase. Went to different locations before I ended up here, and I would continue to come back. Thank you Juan :)
Juan was extremely helpful in helping us find furniture that fit our lifestyle. he’s very knowledge of the ashley products which made our decision 5*. the best part is he didn’t follow us around the showroom - he was always nearby to answer questions and help, but let us shop comfortably. thanks juan
The service was excellent
Great experience with the team at Ashley Furniture! Gabi is the best!
Hind was very helpful and patient with us, I appreciate her attitude and Positive energy
Juan was excellent! We only spent about an hour in the store and found the bedroom set we love for a great price!
Fatima was our sales person and she was the best! She explained everything with a lot of details. We left very happy!
Juan my sales rep and BB with Acima were very awesome madet shopping experience great!!! Very happy.
Great service, excellent product
The sales person was absolutely great. We always buy from Ashley.
Beautiful furnitures, thank you for Hind the awesome service. Really recommend this place.
Hind was amazingly helpful in searching for our couch ! She showed me lots of options that would fit our space and made sure we got exactly what we wanted ! Thank you Hind
Our purchase today went smoothly and efficiently thanks to Juan.
Went in to purchase a new mattress today and Fatima was so welcoming! Very informative and helpful. Came in looking for a new mattress and left with exactly what I needed! Thank you Fatima!
Rachael was awsome with her sales. She was so patient with us and spent hours with us but helped getting us the right furniture.
Fatima was absolutely wonderful and knowledgable!
Jay was phenomenal! Answered every question we had and helped us think of some important things we hadn't even considered. Best furniture experience we've ever .had
Stanley was an amazing help! An amazing trusted advisor! I was completely impressed with his professionalism and customer service. We talked about a range of options. Stanley, kept me updated throughout the entire process. I had many questions about the Ashley’s products, and his responses were informative and professionally. An absolute charm, his customer service is top tier he’s an amazing salesman, even though I didn’t purchase yet, I will be back soon I’d recommend him for anyone stopping by his store. Overall, my experience with Staley was outstanding, and I can't wait for my next purchase.
FATIMA was wonderful helping me.
Fatima was great! She was extremely helpful and knowledgeable. I found what I needed and got a good deal on everything.
Jay was awesome! Helped me the moment I walked in and I was in and out of here in less than 20 mins !
Juan Ramos was fantastic. Guided us to the items we wanted to look at and gave us the space to shop. Extremely knowledgeable about the products we were interested in and provided superior customer service. Easy and smooth transaction. Definitely recommend and will be back when we need additional furniture!
Very good service with Hind, happy customers
(Translated by Google) Hind, excellent service, unbeatable attention (Original) Hind, excelente servicio, atención insuperable
Very friendly and explained everything very well
Loved the furniture we purchased at Ashley. Fatima helped us get a great deal on bed frame and mattress.
Fátima helped me get a wonderful bed And Bebe from Acima was amazing too Love them they are very professional I’ll come back for sure
Elizabeth was awesome. Help us out and was very patient.
Hind helped us and was a very nice person to work with.
Stanley was great and very informative on our options! Great service and extremely nice!
(Translated by Google) Gabi is an excellent professional, she took great care of me. I bought my furniture from her and was very well received. (Original) Gabi excelente profissional, me atendeu super bem. Comprei meus móveis com ela e fui muito bem recebida.
Stanley was an amazing help to us. We live in Ma but needed to buy furniture for our Florida home. He was incredibly helpful and patient with us and set up the delivery for the date we needed. He was super nice also. Awesome Job Stanley! Thank you
(Translated by Google) Good service from Mateo, reasonable prices from the company and I feel satisfied with the service. (Original) Buen servicio de parte de mateo precios razonable de parte de la compañía y me siento satisfecho por el servicio.
Jay did a great job helping us with our purchase
Great experience with Fatima! She helped with all my questions and concerns. The process was smooth.
NIGHTMARE WITH REAL PEOPLE!!! The delivery was never completed, and one of the beds NEVER GOT DELIVERY, after been reschedule many times for over a month. My sales rep overpromise and underdelivery because my order got split in 3 parts… always in back order even that he told me that was available in their system, now I have to storage a brand new mattress because they never delivery the bed. ( NO RETURNS EVEN IF ASHLEY DONT BRING YOU THE BED/ their policy) Second, warehouse send the sectional with the wrong set up… in general poor operations. Even one of the many calls that I did… one of the customer service she was laughing of me because I was requesting to return the mattress. I had to purchase at the last moment another completed bedroom set because this house is a vacation rental and a booking was scheduled. ( more stress). I been leaving messages and no one from corporate or management return my calls. Prevent headaches, frustrations and don't buy there. I still waiting for a refund and nobody can't process because customer care is an automatic reply e-mail.
Gabi was amazing! Had such a great time working with her!
Fatima helped us find our dream bedroom set.
Hind was awesome and very helpful. Thanks for your help on making an easy process for us UNFORTUNATELY I have to revisit this review. The sales process was great but after I left the store ...everything has been absolutely awful and I will honestly never shop with Ashley Furniture again. Where do I begin.... We were adamant about the delivery time frames as we have a lot going on and we checked every item, prior to purchasing, to ensure it would meet the specifications we needed. We were told it could all arrive Wednesday the 6th but we had them schedule it for the 8th as we weren't going to be at our second home in the middle of the week. We got the text that delivery would be 9:15-11:15 and prepared accordingly. However, we were woken up at 7:53 to an unmarked gentleman, in an enterprise truck, who didnt speak a single word of English telling me he was there for my delivery. We were obviously not ready as my entire family was asleep and we had blankets and piles of pillows to sleep on due to no bed. I asked them to give me a few moments to wake everyone up and get things out of the way. They eventually understood and agreed. I went outside to notify them we were ready, only to find my brand new living room furniture sitting in the dirt on the lawn....nevermind the concrete porch we have along the entire side of the house...no...all in the wet rained on lawn.. immediately attempted to tell them to move it but they couldn't understand English, so I started moving it myself to the concrete. Let them know to proceed with delivery.... Upon entering the home and delivering items, the bedframe/drawers for one of our bedroom sets was completely damaged. They had to call customer care and report it and then whatever process to take it back. In the meantime, I got a call from customer care, notifying me that when my delivery arrives, the king mattress for my room will not be on the truck as it did not come in time. I was very confused as we ensured lead times met our expectations prior to purchasing. I asked when it would be delivered and I was informed they'd need to look into it - I also didn't understand why I was just now finding out about it, after the delivery crew was already at my house. Here I drove to this second home, stayed the night on the floor only to find out my bed wasn't even being delivered. I confirmed everything else would be delivered minus the mattress and now the damaged bed frame/drawers for my son. All continued on and then the crew informed me that my bedroom set could not be setup because the hardware to put the bed frame/drawers was missing. So now three major parts of my purchase are not being delivered on time. I spoke with customer care again who told me they would work to have everything redelivered ASAP. I called Hind who was off so she could not assist me so I called the store....spoke with Emily (supervisor) who seemed very nice and wanting to help but to this day (now the 12th - 4 days after all this disaster) I still have none of the items. I made it very clear that I go out of town on the 14th and I'm gone until the 27th - hence the reason the delivery date was so important - nevermind the fact I had to sleep on the floor of my home all this time as we made plans and arrangements to be at this home based on the delivery date and expectations. I last spoke with the store supervisor, Emily on Sat and was told she'd continue working on this and get back to me - last I heard about anything was that day Sat when she informed me I was SOL until Thursday for redelivery....the day I leave to go out of town LOL (all I can do is laugh at this point) To say I'm livid, and upset is an understatement. To spend almost 9 grand on furniture and go through this type of customer service (or I should say lack there of) is appalling. I regret 1000000% purchasing from them and I will never visit them for my furniture needs again. Helpful tip - go to their competition rooms to go...not only was it cheaper but came on time and without damage! Imagine that.
Fatima is great and professional
I went to the store with my parents to purchase a sleeper sofa. I didnt like the fact that I felt I was forced to give a yelp review right there at the store while the associate was preparing paperwork. Her name is Hind. She asked me to give her a review while she was sitting there right next to me
Matt provided great customer service!
Juan Ramos is great. Told him what we were looking for and we found good options immediately. We were in a hurry and Juan was super professional, efficient, and friendly.
I went in 10 minutes before Ashley’s closed and Fatima helped me out. She was amazing and didn’t rush me told me to take my time.
(Translated by Google) Good service Fatima (Original) Buen servicio fatima
Patricia was amazing.very patient.i would love to do business with her again. Thank you
I was really happy with Mrs Patricia Trusted Advisor because she was willing to explain everything on the loveseat recliner power that I was looking for. Thanks I’m a happy customer.
We had great service with Hindi
Juan is great. He was very nice and professional. He pointed me to the right direction and help me get the items that I was looking for.
Hind was so helpful, she was very patient and friendly , she gave us space and time , also she answered all our questions I will comeback again
Jay was very helpful I appreciate his work and patience
Friendly and let us browse in peace until we made our selection… Juan checked in with us but was not pushy and we appreciate that as well as answers our questions. He also we t back and forth with us between items until a decision was made. Would recommend him and will purchase from in again when we are in the market.
(Translated by Google) Very friendly and attentive. Excelent reception (Original) Muito simpática e atenciosa. Atendimento excelente
Juan was very friendly and conversation. Made the experience easier.
When we came to Ashley, usually you feel attacked by the sales reps but NOPE not here!! Hind was our sales associate and she was so pleasant! She left us to take our time and gave us the space we needed to make the right decision, but she made sure to answer all our questions! Thank you so much Hind! Can't wait for our new couch!
Ky and Gabi were extremely helpful helping me purchase my new couch! Would highly recommend.
Fatima was very nice and professional!
Fatima helped us at the store today and she did an amazing job helping us choose our sofa!
Matt is the guy you need to see, very professional and don't follow you in the store, he just let you be, but when you need him he is right on time.
Juan provided excellent service. Very knowledgeable and helpful went above and beyond to help us locate the furniture we were looking for... major shout out to the Juan and only
Fatima was very helpful and guided us through every step! The store has A LOT of good furniture. Recommended!
Stanley was super nice and helped us through everything we needed
Hind was amazing! She was so friendly and helpful. She was very knowledgeable about the different furniture pieces we looked at and really helped us to make a sound decision that fit us. Neat, clean store too.
Very professional experience. Hind is our sales Rep. She is very personable.
I walked in just to browse and Juan was very nice at helping me find something that I would like he directed me toward some displays I would like. Through out our shopping experience Juan interacted with us and was attentive while also giving us our space to browse. I would definitely recommend this store to a friend, and ask for Juan for good customer service.
Hind was extremely helpful, thorough and honest. Definitely recommended and will come back again!
Juan was very helpful and knowledgeable!
Matt was very helpful with our purchase.
Juan was great! He checked up on me occasionally to make sure I was doing okay but gave me time to browse at my own pace.
Juan was really helpful in my decision making on a dining room table and entertainment center! His professionalism was outstanding!
Mateo did a fantastic job helping me purchase my new Furniture set. Made the process smooth and painless. Highly recommend requesting his assistance.
Gaby was owesome work good,thanks.
Nas - Excellent customer service - really nice and so patient- thank you so much
Jay made a great service
Fatima was awesome and helpful
Excellent service and very helpful! Thank you!
Juan was excellent, he helped us to found what we were looking for. Great customer services. Thank you so much for all your patience.
Stanley was super helpful and patient with us when we went in to look for mattresses. He listened to all our needs and didn't push for a decision even though we spent almost his whole shift with him before we bought our mattress and base. Thank you to Stanley and also Nas his manager for your help!
Stanley was amazing, super patient with me and my bf . Didn’t pressure us to buy what he wanted and even though i was super indecisive and took forever to decide he was always in a good mood .
Jay was absolutely phenomenal. super knowledgeable and kind. made our shopping experience very memorable
Juan was an excellent sales men. He was very knowledgeable and explained all the product in detail and services available
Awesome service, Hind did a great job and was super helpful, I found exactly what I wanted!!! I will definitely be coming here again. thank you!
Thank you to Fatima for being so fantastic to work with! She keeps us coming back! Knowledge and accommodating. Always goes the extra mile for us!
Juan was very helpful and explained everything thoroughly and clearly! I recommend you come see him for the personable respectful experience in buying furniture ! Five stars
We bought a couch and a desk table here with Fatima and was a really fantastic experience.
Fatima was so helpful and also gave us our space! She gave us any necessary information that pertained to our reason for being there! Would definitely come back!
Omgosh what an Awesome Experience!!! Kudos to Elizabeth and Mgr. Nas for the Amazing Service!! Will be sending all my Family Members to them!!Thx Again!!!
(Translated by Google) Jay took care of me very well (Original) Jay me a tendió super bien
Juan did an amazing job!
Fatima was great. Highly recommend!
Gabi was awesome. Thank you for your patience.
Our experience at Ashley's was very satisfying. Patricia was the person that helped us and followed up with us until purchase. She is fantastic!
Stanley and Emily were great they went above and beyond taking every measure to ensure we had a successful transaction despite the card reader issues. We were Blessed to have found this store after our relocation just a few days ago and can honestly say that we had a nice time and overall great experience. Thank you all.
Fatima is very attentive and helpful. Ask for her by name.
Hind was helpful, I came with my family to Ashley millenia , she helped us find the best barstool ever, i recommend her
Hind, it’s perfect , gentle and kind !! Furniture the best price
Wonderful service from Matt and the Ashley team.
Thank you to Juan for assisting us with a new couch purchase! He was super helpful explaining the necessary information and didn’t pressure us at all.
Thank you to Mathew he was very helpful for me and my wife he explained everything very well and he is greasy wit customer service
Mathew was great!! He helps us to make the right choice! Excellent customer service!!
Juan was very helpful 10/10
Ky was great helping us find the couch for our home.
Ashley is simply the best place to buy stylish furniture for your home and Juan is the best agent you can find. He helped us, gave us the best advice and we got out happy with his excellence and nice service!! We will be back!!
Mateo was very helpful and knowledgeable. Very nice to work with.
Hind was fantastic! She was able to assist me in finding multiple pieces for my new house. Highly recommended!
Fatima is the best. So helpful with the options available and matching furniture to my requirements.
(Translated by Google) Hind excellent service, explained all the services with patience and detail 100% recommended (Original) Hind excelente atención , explicó todo los servicios con paciencia y detallados 100% recomendados
Hind excellent saleswoman
GABI WAS AWESOME. EXTREMELY PATIENT AND HELPED FIND ALL MY SHOPPING NEEDS. 10 OUT OF 10
We really appreciate all the knowledge and information given to us by Fatima Driba
(Translated by Google) Fatima, the best (Original) Fátima, the best
Fatima the seller
(Translated by Google) Hind is a wonderful person, his attention is great (Original) Hind es una maravillosa persona, su atención es estupenda
Matt was an absolute rock star in helping us. Incredib friendly knowledgeable. He took the time to know what we were looking for and where to find it. There was zero pressure to make a purchase. He was a pleasure to work with and would highly recommend him to family and friends. Well done, Matt, and thank you very much.
Juan was awesome to work with on our recliner purchase.
Fatima was the best!
Young Gabby was super helpful, extremely patient and super friendly. A great ambassador for the store.
Fatima is amazing. Amazing store!
Great experience. Appreciate Stanley who was patient and made this purchase so pleasant.
Stanley was awesome. Found just what we needed and didn’t even have to pay for shipping!
Great service
Hind was very helpful and did an amazing job helping find furniture for my new home. She also helped me to find furniture within my budget . On top of that she was friendly great customer service !!!
Mateo helped me find everything I was looking for to furnish a room in my new home. He was very professional, helpful and patient and made some great suggestions. Thank you Ashley for hiring quality sales people. In addition, everything is in stock and I will take delivery in a couple of days! I am a very happy customer today 😊
Very Kind, intelligent and patient.
Juan was amazing and very helpful!
excellent experience with Juan! I win in and out within 20 minutes and got helped and bought exactly what I wanted! I definitely recommend him
Juan is the rep to see! Calm, cool, and easy going; he set me up with exactly what I needed.
Nice person
Thank you Fatima for your help. Amazing couch set.
Hind was excellent in the service and information given to us. I would highly recommended Hind Shan. Great employee very knowledgeable if the products
We had a wonderful experience with Hind! She helped us get our beautiful living & bedroom set. We are excited to come back and work with her!
Great Experience Shopping! Juan helped tremendously with my first time shopping for sofas, definitely worth coming here again.
(Translated by Google) Excellent service with Patrícia! Super attentive, helpful and helped me with a lot of patience. I've been a customer for a few months and I recommend looking for her. (Original) Excelente atendimento com a Patrícia! Super atenciosa, prestativa e me ajudou com muita paciência. Sou cliente de alguns meses e recomendo procura-la.
Fatima was really helpful and had the most awesome attitude! She was great, if you are ever in this store ask for her and you will receive amazing support with your purchase.
Juan was great!
Decided to return to Ashley Furniture for a kitchen table after purchasing a sectional I love here a couple years ago. After looking around, I found one I fell in love with! Jay was super helpful and patient. Super easy process and promotional financing. 10/10 recommend.
Fatima is a great sales woman and take you straight to what you need! I fully recommend!!!!
Helpful and knowledgeable, great shopping experience Thanks Hind Sbai
The rep was amazing and took her time with us, Hind Sbai
Fatima was a top tier advisor. She went above and beyond to show up all options possible to make a decision and spent over 4 hours with us. This was one of the best experiences I ever had and I couldn’t be thankful enough for her help. Y’all should deff ask for Fatima if you want someone who truly know how to treat clients and very knowledgeable abt the products they have available in store.
Mateo was great and made our process quick and easy!
Hind was very helpful, she gave us space and time and was right there when we needed her for suggestions and financing assistance.
Sales associate, Hind, was very helpful and patient! Excellent customer service
Samer very kind and patient did not hound me assist with my decision-making. Very nice young man.
Mateo did amazing making sure we fount what we needed
Samer and Pierce were excellent…. They helped my wife and I find a love Seat that was discontinued ….. through their hard work, my Wife and I were able to get what we needed. We are very happy … thanks guys!
Ky helped us a lot with finding the perfect couch and love seat for the living room!
Gabi Abati took all the time we needed to decide which table &. chairs we wanted showing us many choices both on display and options in the catalog. We couldn’t be happier with her helpful, friendly, curteous customer service.
We had a great experience buying our new table today. Thanks Gabi you were an awesome salesperson! Highly recommend this location.
Fatima was very friendly and very informative. It was a pleasure.
Fatima gave us a great customer service. Also, Fatima took her time with my husband and I. She is a great 👍 customer service!!!
I had Gabi help me with my buying experience today and she was awesome. Made it all painless
Stanley, help us with new living room furniture. He was very helpful and really knowledgeable. Answered all of my questions and was really professional. If you are looking for new furniture for your home I highly recommend asking for Stanley.
Sales Rep. Stanley was awesome. Very kind & lots of patience. He listened to me & I found exactly what I love. Can't forget to mention, the manager & staff are very pleasent.
My experience with Hind was amazing! She was knowledgeable of all the products and helped us find our dream couch. I would highly recommend coming here and asking for Hind.
Hind is sooo amazing!! She’s super professional and get her job done. Awesome helper! Good customer service 👍🏼✨
Jay was the best! Ask for jay!
‘Ello Chaps, Ashley Furniture is a national furniture and home good stores with franchise locations throughout the U.S. Walk in and you’ll find a huge store - thousands of square feet in size - with furniture to fit every room and price point. Ashley leans into quality, so pricing of items will be higher than IKEA and Walmart, but with quality to match the higher price you’re paying. Having purchased our existing furniture from Ashley before, I rolled in knowing exactly what it was I wanted. Juan R. was quick to help and thorough in helping me go through various dimensions and differences. Big reason for 5 stars is selection and non pushy sales folks. I’m sure agents get a commission, but I don’t do business with pushy sales folks. I know what I want and what I need, and that rarely includes upsells, so I appreciate no pushiness. Just folks ready to help. Delivery is usually a day or two after in store purchase as it’s coming from a warehouse in Tampa. You’ll tend to find more items in store than you will online, which was the reality in our case. Overall I give Ashley Furniture five stars out of five.
(Translated by Google) Fatima is an excellent salesperson. It offers you all the options and always has very creative alternatives. I recommend the store and its team. (Original) Fatima es una excelente vendedora. Te ofrece todas las opciones y siempre tiene alternativas muy creativas. Recomiendo la.tienda y a su equipo.
Fast and easy process. Explained everything in easy to understand way
Fatima is amazing!! Very helpful & informative :)
Juan was amazing je was so helpful and patient! Would definitely recommend coming here and asking for him excellent service!! Thanks juan 😊
Hind was very patient and knowledgeable.
Gabi A. Provided top notch service during my visit. She stayed past closing time to make sure my needs were met. She was very knowledgeable and positive the entire time. Thanks Gabi! Looking forward to my new living room.
Excellent store and outstanding support from Fatima!!! Thank you!!!
Hind was very helpful. Definetly will come back again.
Juan was extremely helpful when selecting a sectional. He greeted us, made us aware of the store layout and allowed us space to browse. Once a sectional was selected, he was prompt at answering any questions we had. Overall a great experience.
The customer service rep Mateo was friendly and let me shop at my own convenience. When I found what I wanted he helped me with my purchase. Very polite.
Gabi Abatti helped us today and did a great job. She was patient and tried to accommodate us as best as possible. We left happy and excited to receive our new furniture.
If you're looking for furniture, this Ashley's was the best place I've found by far. I'm a very anxious person and was a little overwhelmed when I went in. Hind came over to me though and she helped me feel super comfortable. She was very knowledgeable and helped me find the perfect couch in my budget. She went above and beyond to help me secure it. The store itself has a huge variety and was really clean. All the furniture looked high quality and they have a really amazing protection plan. Everyone seemed very eager to help, but Hind went the extra mile.
We came in knowing we wanted to buy a sofa, but didn't know which one we wanted. Mateo took the time to show us several that were within our criteria and answered all the questions we had honestly. It really was a pleasure dealing with him, he really helped so much! We were able to walk out the door with the sofa we wanted and knowledge about other pieces should we choose to add to our living room. 😊
Juan Ramos gave excellent service
Juan is the man! Great service and experience overall!
Fatima was wonderful helping make my experience and purchase a breeze!
Patrica is an amazing sales associate. AWESOME.
Ky took care of us and made everything so easy that we wanted to keep shopping. I highly recommend Ky if you wanna have the best experience in this store.
Had an amazing experience with Ky! He was super helpful from the moment I entered the store and helped to make my purchase super smooth
This was an amazing experience! Ky was super nice and friendly, he knew how to help us and we were out quick! Thank you Ky!
Jalen was a great and helpful associate; he listened to what we needed and showed us great options. He was no pressure and very very knowledgeable.
Hind was great, so nice and helpful. Thank you!
Ky was amazing. All we had to do was explain what idea we had and he took us to exacy the perfect set. This set will replace the 18 year old set we are handing down to our son. We'll never buy anything but Ashley when it comes to furniture.
(Translated by Google) Outstanding service by employee Patrícia, showed models and options of all values. Speaks 3 languages! I recommend!!! (Original) Atendimento nota 10 pela funcionária Patrícia, mostrou modelos e opções de todos valores. Fala 3 idiomas! Indico!!!
Stanley helped us out, fast easy survive!
Stanley did a good job assisting us with all our needs. Thank you so much!
Kay was the best sales person we,ve seen so far .
Loved my experience at Ashley’s!!! It was so easy and Samer was very helpful :) definitely recommend!!
(Translated by Google) The best experience I had with Patricia at Ashley (Original) La mejor experiencia que tuve con Patricia en en Ashley
Hind give me a good service today. I was very happy with the service.
Ky was a huge help with the purchase of my couch. I came in with a general idea of what I was looking for and he took the time to walk me through each of my options and all the details. Phenomenal customer service as well. Thank you Ky!
Excellent... Matt did a great job!!!!
Jay helped us today. Super helpful, friendly and knowledgeable! No hard sell.
Excellent service! Juan is an amazing salesman
Juan was efficient and allowed me to look around first.
Gabi helped me buy a couch and was a huge help!
Juan was great. Fast, efficient and a pleasure to work with.
Juan was really knowledgeable and helpful! He answered all our questions and made us feel like friends more than customers!
Matt was very efficient and informative! He was also very courteous!
Matt greeted me at the door with total respect! He walked me through the showroom and found exactly what I was looking for. My experience was excellent!
Patricia was amazing! Her personality won us over when buying a new couch. She listened to all of our needs and concerns and ended up finding the perfect match super quick. She also suggested a new mattress for our new place in a few months. I usually don’t love coming into these places but she made it so seamless.. I couldn’t be happier. Look for her when you stop by, you won’t be disappointed. 😊
(Translated by Google) Excellent service, when you come ask for HIND SBAI (Original) Excelente atención, cuando vengan pregunten por HIND SBAI
(Translated by Google) Mateo attended to us and did a good job. (Original) Mateo nos atendió y realizó un buen trabajo.
Fatima was absolutely pleasant to deal with. She helped us get all of the furniture we need and got it delivered on time. Will be definitely coming back for our backyard furniture soon!!
Gabby was awesome
I enjoyed working with Patricia today. She was very friendly from the door and was helpful in finding exactly what I was looking for. Great experience!
Hind was great at answering all my questions she mind my experience great
Great service
Patricia was great! A great experience 😊
Stanley was amazing in helping me with my multi room furniture purchase. Not only did he help me locate all of the right pieces to fit my design, his ability to see my vision was spot on! Thanks to everyone in the showroom for a great experience!!
Stanley was amazing and helped us out in every way he could, he definitely is the best employee here.
Gabi is a great young lady full of energy and was able to point me in the right direction and complete my selection in less than an hour. Ashley Is lucky to have her! She needs a 300% increase in her pay and if isn't met I'm going to have to recruit her myself. And I mean it!!
Fatima gave me great service. And got me my items in an efficient time line.
Definitely recommend David to help you find what you need! Honest and professional. We just bought a couch from them
Excellent customer service from Jay, he was very attentive and helpful with our needs.
Great store! Great selection and great customer service! Hind was so helpful! Highly recommend.
Wonderful service by Hind Sbai. Recommend
I ordered a bedroom set over the phone with Ky Boyd. He was very helpful and answered all my questions.
Juan’s service was excellent. Very patient and knowledgeable
Found the perfect furniture for my new home. Thanks for all of your help, Matt Acevedo!
Answered all my questions. Easy smooth transaction. Thanks Matt Acevedo!
Juan took care of service for me when I was looking for dining table and was extremely patient and professional and provided all the answers to my questions. I would highly recommend his service.
Fatima was very helpful and quick service!
Juan provided great customer service. He was knowledgable, friendly and attentive. Ask for Juan when you go to Ashley Home Store at Millenia!!
First class service. Juan was the perfect associate. Not too pushy and very informative. Definitely recommend this location.
I came to this furniture shop just to browse through. For my short term rental property to be completed with the construction in 3-4 months. This place surprised me with the sectionals. By far the most diverse and quality inventory of sectionals over other furniture shops. Very impressed. Salespeople were also a big plus. All of them are willing to help if I had any questions. But they were not intrusive at all. They did not force me anything. I am coming back here for my sectionals in 2-3 months.
Fatima Zahra is the best. My experience here was very good
We love shopping at Ashley furniture and Stanley was incredibly helpful and awesome to work with!!
We really liked the selection we had previously reviewed online and wanted to examine the furniture in person at Ashley. The price ranges, from high to low, seemed to offer us good options. We opted for a mid-range bedroom set that is really perfect, though it’s not delivered as yet. The sales rep at the Millenia location was very helpful and not pushy. She was highly knowledgeable about the products, such as which sets needed a “Bunkie Board” or a foundation. Her name was Hind Sbai, and we really enjoyed our experience at Ashley because of her. We chose Ashley for the prices and selection but bought the set thanks to her assistance. We are now looking forward to getting the delivery and setting up the guest bedroom with this lovely new furniture for our upcoming guests.
Excellent service from salesman David!
Juan- he did great, very quick and straight to the point, got us in and out and showed us what we wanted automatically.
Fatima was amazing!!
Hind sbai. She was great.
Ky provided a Great experience
Juan very good job thank you
Hind greeted us immediately, she gave us space but was never too far, and made our process smoother.
Fatima was amazing.. she was very thorough answering with every question I had.. totally recommend her
Fatima was so helpful and patient
I’ve never came in the store before and i went in not knowing what I wanted. I was looking for a tv stand and was guided by Gabi. She helped me find a tv stand that matched my room and fit for exactly what i wanted. She was very welcoming and made me feel comfortable. 10/10 am coming back because of the experience Gabi made for me.
Fatima is one of the best sales persons that I have met in the past few years. she was very patient when we were doing a large purchase of furniture for our new house. She helped us design and select some some of the best furniture - my hats off to her.
Juan gave us incredible service! He wasn’t pushy and let us come to our decision with patience. Definitely recommend him and will be coming back for his service again!
Made a purchase today and the whole process was very smooth and easy with all the help that Gabi gave it to us.
(Translated by Google) Brazilian Community, Patricia Bezerra was exceptional in her service. attentive, available. Great seller available to our community in Orlando. (Original) Comunidade Brasileira, Patricia Bezerra foi excepcional no seu atendimento. atenciosa, disponivel. otima vendedora a disposicao da nossa comunidade em Orlando.
We were so impressed with Ky from our first purchasing experience, we specifically sought him out to purchase from him again! Absolutely the best, hands down. He’s super helpful and responsive, and makes us feel like he’s our own personal furniture shopper. 🙌🏻 We cannot recommend him enough and will always purchase from him each time we go to Ashley. Also their quality is outstanding and they have such an amazing selection 🤩
Ky was so helpful and great at answering our many questions about the couch we purchased!
Great selection! David was extremely helpful and a pleasure to deal with!
Juan was amazing! Super thorough and helpful! Appreciate everything he did for our family ♡
Stanley was very knowledgeable and helpful! Got us a bunch of furniture and worked with us to make sure we were aware and understanding of everything.
Patricia was awesome, she asked me what I was looking for and showed the items available and gave me the pros and cons, until I decided which one to purchase.
Stanley was a very professional and knowledgeable individual. Guided me through the process and helped me make a decision I will never regret.
Juan took care of us during our purchase. He was great. Thanks
Juan was my salesperson and he was excellent! He showed me every furniture piece I was looking for, got it ordered quickly and scheduled a quick delivery. Thank you!
Juan helped us find a couch after searching everywhere for the perfect one. He was great! Pointed us in the right direction , let us look without being stood over like other stores, and made sure to check in.
Ky was super helpful! He took his time with us and answered any questions we had. We ended up buying a sofa and may be back for a bedroom set soon! 🙂
Mateo was awesome & helped us customize our couch. Buying furniture has never been easier!
Juan was my sales representative and he was very professional person. He help us a lot. Thank you!
Juan was awesome! Very knowledgeable and was dedicated to helping us with our dining room set! I would recommend Juan to anyone who is looking to buy furniture as he will make your Ashley experience one of a kind!
Ky was great to work with! I told him what I was looking for and he set me up with exactly what I wanted within a half hour. Highly recommend :)
Juan provided great service. Very friendly and attentive service
Everything was perfect 💯 thanks to Gabi she show us everything around and we pick everything we needed ❤️ she did a amazing job!!!
Matt was very helpful, professional and courteous.
Stanley was great with the customer service.
It was a pleasure working with Juan, he was helpful & personable. I look forward to working with him again in the near future.
DO NOT BUY FROM THIS COMPANY!!! Bought 4 stools. $600 without tax. They were delivered the 1st time damaged. The 2nd time they looked fine. Not even 30 days later the screws are loose and some are falling out. They will not take a return and will only send out a service person. For $600 they should be taking a return for stools that haven't even lasted 30 day.
David was very helpful
Juan was an amazing sales associate who demonstrated patience and friendliness towards my son and I while we were in the store. I was indecisive about the items I wanted to purchase and he waited patiently until I made a decision and he even walked with us throughout the store.
Hind was very profesional and undrestanding .she helped us get the dinning room we need
David was our salesperson. He was beyond Knowledgeable. So amazingly helpfull and personable. I shopped with my family and my 2 little granddaughters he was wonderful with them. He definitely has patience also to say the least. We bought a lot of items and I highly recommend anyone shopping at Ashley's to ask for David.
My family and I came into the store to purchase many items. David helped us over three times and each time it was a great experience. He was super helpful from start to finish, very patient and was great with our kids. We recommend anyone coming into Ashley to ask for David. Hes a cool guy!
We came into the store a few months ago looking to furnish mostly the entire house. We were blessed with having David help us the very first time we came in and any other time we came in to look at more items we requested him. David was beyond exceptional. From his knowledge to his patience and to his assistance. We have two younger kids we were shopping with and they loved him. He was very helpful with answering any and all questions and ensured he found what we were looking for including drawing things out for Floorplan ideas to make sure everything fit properly. When we shop at Ashley for any other purchases we will always come back for David.
Gabi is awesome! She helped me find exactly what I wanted in no time at all. She went above and beyond to make sure my items are available for delivery in a couple of days. Gabi is great!!😊
Thank you ky for making my shopping experience better and easier
Mat was awesome to work with! Very thorough and I didn’t feel pressure at all! Highly recommended!
Gabi was terrific! She was so helpful and made our experience a success!
I appreciated their help price matching one clearance item with another. Nice store.
Was immediately helped by matteo as me and my mother entered the front building. Quickly found what we were looking for, super accommodating, and polite great job for Ashley for hiring the right people!
Stanley was a rock star and made all the difference in us buying today! He was patient, listened and was thorough answering our questions and helped us determine what fit our needs which were very specific to our space. The warranty is also definitely worth it.
Juan was super helpful. Got our bed ordered for delivery. Happy New Year!!
Great customer service, quick and no hassle. Juan was delightful.
The salesman obviously did not have much knowledge or he just wanted to get back to the desk so he and the two girls could talk. Horrible
Awful delivery experience
It was great. Found everything we needed. Stanley was of great help. Definitely the guy you need to talk too when going shoping here.
Hain was the best sales person, we buy and will be back again. Thanks
From the beginning, Ky, has been amazing, non pressure, and informative. We will look for him on our next purchase.
Stanley was very kind and helpful
Stanley is top notch. Thank you for your help today.
Juan was very knowledgeable and helpful , friendly and guided us with our purchase I highly recommend his customer service skills
Juan was very helpful and kind. Great service!
Stanley was an amazing sales associate, he was patient with my purchase decision while ensuring I made the best possible purchase. I highly recommend Ashely Furniture and also speaking with Stanely for your future home needs.
Juan was great! Helped us determine the right bed frame and gave good recommendations on how to make the room look bigger.
Juan was very friendly from the moment we walked in. Pointed us in the direction of what we were looking for and I am glad to say we found our perfect couch. Everything was a breeze.
Stanley is a great salesperson! He is attentive, patient and was able to answer all of our questions (he also wasn’t pushy in trying to get us to make a purchase we didn't want). Make sure you ask for him when you visit the store.
Juan Ramos was my sales person and was very helpful and patient.
We had a great experience working with Matt at Ashley furniture today. We picked out a new bedroom set, and some accent pieces. We are very pleased with both the price and service.
David Hampl was very helpful. No pressure or hounding us to buy. Love our new bedroom set.
My experience at Ashley’s was great! Ky helped us through the whole process of purchasing a sofa and was able to answer all my questions about delivery. Great customer service and helpful tips about the area from Ky!!
Stanley was amazing. He was very patient with my wife and I as we picked out several items. He provided excellent customer service. Highly recommended asking for Stanley when shopping at the Millenia Mall store.
Juan was an excellent salesman! Very kind and sociable and easy to talk to. Definitely recommend him!!
Everyone I've communicated with at this location has been super helpful! I had a misunderstanding about a table I ordered over the phone, and the managers here went to bat for me to process a return. I want to specifically recognize Nas, who spent extra time getting a refund approved for both my delivery fee and the difference between the old and new items. She was super communicative, friendly and had a great attitude. I really appreciated her going the extra mile, especially since it's a holiday week. This is not the first item I've bought from Ashley, and it won't be the last!
Not many choices for small table displayed.
Matt was so helpful from the minute we walked in the door, to when we finalized the purchase of our dining table. Thank you Matt
(Translated by Google) Excellent service. Very good attention from Jay (Original) Excelente servicio. Muy buena atención de parte de jay
Fatima was amazing!! Great experience.
The salesman Kai was absolutely amazing. He is very knowledgeable as he was able to answer any questions or concerns my spouse and I had. His warm personality made us feel right at home while shopping for furniture. As we built rapport we started to trust his guidance throughout the process. I would a 100% recommend Ashley and when you go ask for our patient and kind sales representative Kai he is going to make sure that your vision comes alive. Thanks to Kai our home will be complete.
Hind service was great! Go to her on yr next visit to Ashley furniture.
Friendly and helpful.
I worked with Matt at the millennia Ashley Store. My experience was so nice and pleasant. He truly helped me with finding my dream sofa. Super knowledgeable and professional I will purchase all my future items with Matt
Juan was fantastic very helpful
Stanley is the definition of STUD!!! Friendly, knowledgeable, top notch hire. He's one of those gentlemen, that you steal from Ashley, and increase your sales and make your job easier. Come work for me Sir!!!
Juan has Great Customer Service. Very knowledgeable and helpful.
Had such a great experience at Ashley furniture. The person who was helping us was named Hind, she helped me and my wife find a great couch and bedroom set! She let us know our options and help with financing for a year!
Hind was very helpful and patience as I walked around the store! Will definitely be buying again because of her!
Update!!! Be aware of the return policy. My furniture arrived yesterday and it did not fit in my home. I couldn’t be home for the delivery due to work and I saw it when saw it when I got home that night. I had no space to move around in. When you look at the furniture at the warehouse it’s different. I just wanted to return a 3 pieces because I have no space. Which was only 10% of the price I got everything for. And they wouldn’t accommodate. They changed their return policy in August 2023. It needs be present to you at time of purchase clearly!!! I contact them today and talked to 4 different people and got absolutely no help. I ask for an email to address my concern and was not provided saying they can’t provide that information. This is the worst company customer care!! When I bought the furniture I was told from the sale person that I can return within 30 days of delivery for customer satisfaction. But that was not the case. All sale are final once delivery which I was not made aware of. Now I’m stuck with unwanted furniture that I don’t have space for. They are just trying to make the sale and not explain all the exchange and return policy to you. It’s the worst company ever!!! I will never ever go back and don’t recommend it to anyone to shop here.
We had a great sales experience with Juan! He was very patient, no pressure, and really helped us find a great new living room set. We can't wait for our furniture to come in.
Juan Ramos The great service I helped me a lot in making my furniture selection
Stanley was great! I had some issues placing my order online and he helped right the way in store, always making sure I took the right decision. Thank you Stanley!
Grateful for great customer service from Miss Hind. Thank you
Aa
Thank you Gabi for your help with a last minute Christmas delivery!
David was very helpful and knowledgeable in helping us purchase a new mattress.
(Translated by Google) Hind sbai, a great attendant, very attentive, an excellent professional, I loved her service. (Original) Hind sbai , um ótima atendente muito atenciosa uma excelente profissional , amei seu atendimento .
David H. is a gem! From start to finish he made furniture shopping easy.
Ky is awesome! Great customer service :)
Juan ramos did a great job
Excellent service , Fatima !! Very helpful and
My wife and I came into Ashley’s looking for a dining room and bedroom set. Juan Ramos assisted us in making our purchases and he was wonderful to work with. From the beginning he was easy to talk to and let us take our time looking at different pieces. We are usually discouraged by the pushiness of some sale representatives but Juan was the complete opposite. He heard us out, ran through the prices with us, and took his time in making sure we were satisfied with our purchases. We never had someone connect with us so well while buying furniture. We definitely recommend working with Juan when visiting this Ashley’s location!
Juan Ramos our salesman was excellent. Great service. He was very patient and has great knowledge. Gracias Juan!
We had an amazing experience with Mateo. He was very detailed and knowledgeable of Ashley's Furniture's inventory and products. He made the whole process much easier and effecient. We definitely recommend working with Mateo in the future.
Juan Ramos was a very helpful sales person. Great to deal with.
Fatima associate was my sell associate. She was helping me from the beginning to the end. She was very knowledgeable about her job. She's very professional about her job. Her attitude to sell the product is incredible extraordinary. It's my first time shopping at Ashley. She will make me use Ashley furniture for future purchases. Jean from Orlando Fl.
Thank you Juan for helping us find the perfect dining set!
Juan gave me a great experience on choosing mattress and living room sets. Thank you so much!
Juan was helpful and a joy to work with!
I called and opened an account, so that I could get a bedroom set for my daughter who live in Orlando. Fatima answered the phone and was very professional and helpful. I drive to Orlando the next day to sign paper, and Fatima met me at the front door with a beautiful smile on her face. She again helped me with my purchase, not rushing me. I truly enjoyed working with Fatima. GREAT JOB FATIMAZ🙏🏽💜🙏🏽💜🙏🏽💜🙏🏽💜🙏🏽💜
We received a Great customer service fron Juan. Ashley millenia
Juan helped us so much to find a similar couch to the one we initially wanted for just as great of a deal!
We visited Ashely and sales rep Fatima was very professional and she took time to answer all our questions. Great job thank you Fatima.
Juan and the team were excellent they assisted with correcting the mistakes made by another store.
Juan was great helpful friendly and not pushy.
(Translated by Google) A lot of variety in both price and merchandise and Juan Ramos's attention was perfect. (Original) Mucha variedad tanto de precio cómo de mercancía y la atención de Juan Ramos estuvo perfecta.
Bad service from the waiter
Our sales person Gabby was awesome. She made spending money fun
David was extremely professional and courteous. He didn’t crowd us or pressure us. Gave us great pros and cons and heard what we needed and acted accordingly
Emili was working from another store but she was so knowledgeable, friendly and made my experience so much better! Juan was awesome and very sweet to me and my 3 year old daughter from the second we walked in, was so accommodating and went out of his way to make sure I got what I wanted! As a single mom of 4, I appreciate his compassion and willingness to get me what I needed
Gabi was wonderful!! Helped us with all of our important requirements we wanted in a mattress. Definitely recommend going to Gabi!
I was at Ashley with Hind Sbai, and she was very kind, pacient, and has a great costume service to find what you really like and all the best deals, definitley one of the best services, we will be back!
Stanley did an amazing job helping us today. Very efficient and very knowledgeable.
Hind was very pleasant, having wonderful knowledge of the Ashley product. I'll be back!
So happy with our purchase. Staff was amazing and very helpful. Delivery was sooner than expected. We are so happy.
Fatima is very nice and helpful and knowledgeable I'll come back for her
I gotta say. Our experience was super awesome! It started with our sales consultant Juan Ramos 🤗 he was so helpful and pleasant! He went above and beyond. He maid the process hassle free. He's extremely knowledgeable and led us to the perfect piece we were looking for. What a chill dude Thank you Juan.
David and the rest of the wonderful team were very kind, patient, and helpful. They had our best interest in mind first before all else and made the whole process quick and easy.
Juan was very patient with us and made the buying process very easy. He is professional and answered all of our questions.
Great Store. Juan was really helpful and provided great customer service.
(Translated by Google) Juan was the one who attended us on this day, his attention was very good (Original) Juan fue quien nos atendió en este día ,fue muy buena su atención
(Translated by Google) Juan was very helpful and kind to us, thank you very much. Blessings. (Original) Juan fue muy servicial y amable con nosotros muchas gracias Bendiciones.
(Translated by Google) Juan Ramos excellent and professional grateful (Original) Juan ramos excelente y profesional agradecido
(Translated by Google) Patricia is a good salesperson, my husband and I had a great experience with her 👍 (Original) Patricia es una buena vendedora mi esposo y yo tuvimos una gran experiencia con ella 👍
Had a great experience today. Ky made the whole process super easy.
Great service
Great customer service
Had a really great experience with David! He was extremely kind and helpful and got us exactly what I came for. He was able to help us out with financing and quick delivery! Love Ashley furniture.
I had a great experience with Juan, I bought the items I was looking for with his help! Thank you
(Translated by Google) Excellent treatment, I recommend Juan Ramos for his attention to the public. (Original) Excelente trato, recomiendo a Juan Ramos por su atención al público.
Went to Ashley tonight to check out some living room furniture and was assisted by Jay. He was extremely knowledgeable and even went above and beyond to help us rearrange pieces in the store so we could see how they looked together. He made shopping here easy and pleasurable. Will definitely be back!
Mr David was a very excellent help very welcoming and helpful to everything I needed and I’m very appreciative of all his help
(Translated by Google) Hind attended to me and gave me excellent service, congratulations Ashley for having a good salesperson (Original) Me atendió Hind y me dio un excelente servicio, felicidades Ashley por tener una buena vendedora
Fatima was extremely helpful and was a pleasure! Can’t wait for our new bedroom set!! Thank you
Very friendly service. Patricia helped us so much with all the furniture we needed.
Incredible attention from Fatima
I knew what i was looking for so it was easy to pick. The girl that helped us was very nice
juan did a great job of assisting me today and help me find the couch of my dreams in 15 mins for me and my family delivered next week when most places said 8-12 week !
David was very helpful and located a hidden gem for me. A better design table than what I was originally interested in. Helped out with financing paperwork and made the process super smooth. From my experience Ashely’s furniture is built to last a very long time.
We came to Ahsley just to take a peak at couches, and had the pleasure to meet Patricia. She was a genuine delight and was so helpful! Not only did she help us get the BEST deal on the perfect, she also helped me find an AMAZING mattress. 10 out of 10, highly recommend! Come and ask for Patricia!!!!
Juan Ramos was amazing help!! He was patient and helped us beyond what was expected!!
Stanley was very helpful made it easy for my selection.
We had an excellent experience while shopping today. Juan Ramos was my sales person. He was very helpful and professional. We will definitely be back. Be sure to ask for Juan if you want top notch service!
Stanley was a pleasure to work with in my purchase of a sectional. He was knowledgeable of the financing and made the process easy and quick! Highly recommend and will ask for him by name for my next purchase!!
Juan Ramos did an amazing job helping us find a sofa table that matched our table.
Fatima explained everything very nicely.
Stanley was an amazing sales person. He was very attentive and professional. He definitely got the job done! I will definitely be back to see him and shop more :)
Fatima was my sales person and she IS THE BEST OF THE BEST. So professional and SO VERY PATIENT. The ladies at the front desk went out of their way to help me as well. IAM VERY PLEASED WITH SERVICE!
Ky was super knowledgeable and helpful!!!
We purchased a California king bedroom set from Juan. He showed us all available options and was very informative on the products. I would recommend Juan to anyone looking for furniture for their home. Easy experience.
Fatima did a great service . Happy shopping with Ashley
Juan was very attentive and respectful. Feel free to reach out to him.
(Translated by Google) We were served by Patricia Bezerra, a wonderful person, we really enjoyed meeting her and being attended to by her, I recommend all Brazilians come here and meet this incredible person (Original) Fomos atendidos pela Patricia Bezerra, uma pessoa maravilhosa, adoramos muito conhecê-la ser atendido por ela, indico a todos os brasileiros virem aqui e conhecer essa pessoa incrível
(Translated by Google) We were served by Patrícia, a great person, good at heart, great in everything, we loved every second, I recommend her to all Brazilians, you need to come here and meet this wonderful person -Vinicius (Original) Fomos atendidos pela Patrícia, uma ótima pessoa, boa de coração, ótima em tudo, adoramos cada segundo, indico a todos os brasileiros, precisa vir aqui e conhecer essa pessoa maravilhosa -Vinicius
We have been nothing but lied to during our experience. All we wanted was a sectional 2 piece sofa with a matching accent chair. Ky our sales guy promised he could have it delivered to us this Saturday. The day we move into our new home. My fiancé went in an hour later to purchase the sofa and now it is being delivered on Tuesday. We both work busy 12 hour work days. We can not be home on Tuesday. He lied to us about the delivery and lied to us not knowing where our new home is. You shouldn’t promise something if you don’t know where someone lives. We rearranged the design of the sofa so we could have it by Saturday. We went in and spoke with pierce the manager on duty and you could tell just how lazy we was. He couldn’t even stand up to introduce himself when we approached him. He lied to us about not being able to compensate the sofa when we found it 1000 dollars cheaper at their competition. He said he doesn’t have the authority to do that. We will need to call customer care. We call customer care and come to find out it is his job!!! We call to see if we can pick it up tomorrow in Tampa and within 10 minutes, the yes turned to no. We asked to speak with a manager to figure out the problem they made, and they hung up. If I wanted to deal with a stingy sales person, WE WOULD HAVE GONE TO A USED CAR LOT!!!! Ky lied to us. Their manager lied to us. The customer service rep lied to us. This entire store is full of stingy liers. Please go spend your money somewhere else. We are out 3k for a small overpriced sofa that we still don’t know when will be delivered. All we want is to be compensated for this absolute nightmare of an experience.
Stanley, salesman, was great, process easy.
I'm very happy and satisfied with the service I got from Hind. 👍🏽👌🏽
Excellent service! Thank you Hind. God bless you🙏🏻
Really happy with everything, thank you
Excellent customer service, best place ever. Look for David he took care, very professional
(Translated by Google) Patricia Bezerra, one of the best customer service, helps you a lot to choose the best quality at a good price, she helped us choose everything of very good quality, very patient and kind, we left very happy, thank you Patricia for helping us (Original) Patricia Bezerra una de las mejores atención al cliente te ayuda mucho a escoger la mejor calidad a buen precio, nos ayudó a escoger todo de muy buena calidad muy paciente y amable, nos fuimos muy felices, gracias Patricia por ayudarnos
(Translated by Google) Very kind and helped us with our purchase, very grateful!!❤️ PATRICIA BE ZERRA (Original) Muy amable y nos ayudo con nuestra compra muy agradecidas!!❤️ PATRICIA BE ZERRA
Very convenient and good shop. Fatima was very competent and nice lady. She helped us to choose right sofa and table.
First off this store doesn’t answer the phone. But when we came to the store everyone that was in what they call the office was just sitting around looking bored on their phones not doing anything but looking miserable. my mother needed replacement cushions for her couch, found out it was discontinued and couldn’t order them. Instead of them being helpful they proceed to tell her there was nothing they could do. The logical thing we thought they would say would have been we can see if we have a couch similar to hers that you would be able to order the cushions from. that wasn’t the case. Walked in no greated us. We had to flag down some dude to even get some assistance cause he was about to walk right past us.Poor service. Going to be visiting the Melbroune store and hopefully they are more helpful.
(Translated by Google) Patrícia Bezerra - The best Brazilian seller in Orlando! (Original) Patrícia Bezerra - The best brazillian seller in Orlando!
Matt, helped us look for the right couch. He did a great job in showing us different fabric and color options. I had a great experience! Thanks again Matt.
Matt is a great sales person he helped me furnish my new apartment within an hours,he suggested good furniture that I really liked all the information he provided was wonderful he knew all his stuff.
I might be alittle to late but I want to give my guy Mateo a huggeee shoutout for helping find the furniture I needed for my new apartment my new home finally feels like HOME! I know exactly where I’m going when I need more! Mateo your the best!!
Fatima was extremely helpful and knowledgeable! We were in great hands while redocorating our home. It was a big purchase, but Fatima removed all stress
Sales rep Sammer was very friendly and knowledgeable.
Gabby was super helpful and made our experience a great one!
Was helped out by everyone , had a great experience will be shopping again here for future home purchases.
Came in to buy a sofa sectional and a new bed frame and the experience was solid all around. Stanley helped me and he was great as I needed to configure the sectional in a specific way so he spent quite a bit of time working on that with me. Highly recommended experience. Will shop here again for sure!!
Hind did a fantastic job with helping me find the best couch! Thank you!
Ashley is my go to for buying furniture. I absolutely love their design and they make your life so much easier when assembling and delivering.
Matt helped us find a beautiful couch & ottoman to furnish our home! He was speedy & polite.
Excellent atention by Sbai very kind
Our consultant Hind was amazing! Right from entering the store, she welcomed my family and I with a friendly smile and introduced herself. She gave us our space to browse around and checked on how we were doing. Right when we stumbled on the perfect set for our home, Hind walked me through the finance application, which was easy and quick and in 20 mins, we made our purchase. Store was also great and within our budget, we are happy we made the decision to stop by Ashleys.
Nice and easy experience. Very helpful & thorough to help me find what I needed.
(Translated by Google) Excellent attention Thank you Fatima (Original) Excelente atención Gracias Fatima
David, from the Ashley store located at Millennia, Did an outstanding job the day I purchased my dining set. I appreciate him and highly recommend his service. Ashley I want to Thank you for having him on the team.
My sales person was Hind, she is awesome, kind and patient. Also, she has a really good way to guide you with the best options for your buy! ✨
I had a wonderful time with Hind. She helped me chose the best options for my home. She gave suggestions and was extremely nice. Definitely go directly to her if visiting Ashley Milenia.
I had a fantastic experience shopping at this furniture store! The quality and variety of furniture options were impressive, and Fatima was incredibly helpful in guiding me through my choices. I couldn't be happier with my purchases, and I highly recommend this store to anyone in need of stylish and durable furniture for their home."
Great experience, bought living room set same day after shopping all the big retailers and found my perfect set at ashleys. Samer, stanly and the store manager were so helpful and nice throughout. This is my second ashley purchase.
Awesome customer service by hind sbai
Stanley and Nas gave us an amazing experience during our search for the perfect couches. They went above and beyond to make sure we left Ashley’s happy and with exactly what we wanted. I will recommend them to everyone I know looking for any kind of furniture to for their home. What an amazing team at Ashley’s Furniture in Millenia.
Man oh man Stanley was amazing along side NAS the goat. They helped me and my wife. Got it done and we are super happy recommending them 2 to everybody I know
(Translated by Google) I don't know how to rate this company, very, very bad service, poor quality items, they delivered the damaged furniture to me a year ago, I called them and I knew I was waiting for a response, to collect calls up to three times a day at any time and the 7 days a week, and without talking about the entity that gives the Credit, which turns out to be a great Credit card that you never applied for but if you are late, it goes directly to the report. as a bad customer and stop counting, a big scam where they rob you monthly and without the right to complain because you already signed and received the broken and poor quality furniture but that was what I bought not what they sold me, I do not recommend any of these companies Ashley and Sinchrone Bank… I don't know how to rate this company, very, very bad service, poor quality items, they delivered the damaged furniture to me a year ago, I called them and I knew I was waiting for a response, to collect calls up to three times a day at any time and the 7 days a week, and without talking about the entity that gives the Credit, which turns out to be a great Credit card that you never applied for but if you are late, it goes directly to the report. as a bad customer and stop counting, a big scam where they steal you monthly and without the right to complain because you already signed and received the broken and poor quality furniture but that was what I bought not what they sold me, I do not recommend any of these companies Ashley and Synchrone (Original) No sé cómo calificar a esta empresa, muy, muy mal servicio, artículos de mala calidad, me entregaron los muebles dañados hace un año, los llamé y sabía que estaba esperando respuesta, para cobrar llamadas hasta tres veces al día a cualquier hora y los 7 días de la semana, y sin hablar de la entidad que da el Crédito, que resulta ser una gran tarjeta de Crédito que nunca solicitaste pero si llegas tarde, va directamente al informe. como mal cliente y deja de contar, una gran estafa donde te roban mensualmente y sin derecho a quejarte porque ya firmaste y recibiste los muebles rotos y de mala calidad pero eso fue lo que compré no lo que me vendieron, no lo recomiendo cualquiera de estas empresas Ashley y Sinchrone Bank… I don't know how to rate this company, very, very bad service, poor quality items, they delivered the damaged furniture to me a year ago, I called them and I knew I was waiting for a response, to collect calls up to three times a day at any time and the 7 days a week, and without talking about the entity that gives the Credit, which turns out to be a great Credit card that you never applied for but if you are late, it goes directly to the report. as a bad customer and stop counting, a big scam where they rob you monthly and without the right to complain because you already signed and received the broken and poor quality furniture but that was what I bought not what they sold me, I do not recommend any of these companies Ashley and Sinchrone
I glad to meet David at this store he was so cool and kind with me and he has a lot patient with me so when I come back I want meet him there I feel enjoy my day thank David
Fatima perfect sales associate and really helpful
Fatima was very help her and very knowledgeable! She went above and beyond to get us the best deal.
Nas and Samer were very helpful in finding new mattress that we ended up getting one for my parents too.
Great service
Me and my family just went to Ashley and Patricia took really good care of us. Thoughtful and kind service. She is brazilian so if you are too, look for her for a great service in your own language, but even if you’re not, she will help you the same way to find what you need.
Great experience !! David was very helpful. I fully recommend this place :)
Hind was very professional and nice to me and my wife she is not pushy at all We didn’t buy today but we will come back and buy from her for sure
Stanley T was amazing! He was able to answer all of my questions! I’ll definitely be shopping here more!!
Gabriella was wonderful sales person. Everyone at the store great
Gabby was awesome! She helped me pick out the perfect entertainment system for the living room for my new house! Would absolutely recommend her to anyone and I’ll definitely be back soon!
Kylie the sales person was very helpful.
The Sales Associate was so nice to my mom!
I came to this store twice, in search of a bedroom set. Both times I worked with Matt who was patient, kind and made sure I got what I was looking for.
David was so helpful! We were able to get all of our living room furniture! He even helped us load it in the truck!
Fatima was most helpful and patient with us.
We had such a great experience at the Ashley store, we have bought our desire dining set. Fatima has helped so much with her professional attitude and patience. We recommend this store to everyone and hope you all find what you like!
Still waiting for my refund
Hind did an amazing job assisting us. She understood our needs and was very attentive through the entire process. Great service and professionalism!
(Translated by Google) Excellent service Fatima (Original) Excelente atención Fátima
I suppose that I'm the odd ball out, after reading all of the other reviews. I just left Ashley's Millenia, and was not greeted once after the 15 minutes my little one and I were in there. And no, they were not short staffed. One employee was even standing near the front with what looked like an IPad. I passed that area twice and again, NO one greeted me. We almost walked the entire store, but no one ever approached us. I could have made a big purchase, but considering that the customer service was nonexistenet today, it put a bad taste in my mouth to return to this location. I've noticed that going into these types of stores at times, if it does not appear that you have the means to buy, you will be ignored. I've received better customer service at other Ashley locations as well as Rooms to Go.
We had an amazing experience at Ashley! Mateo gave us all support to get us the best deal on our new furniture. If you’re are looking for nice and affordable furniture I would definitely recommend it!
Great experience with “Hind”. I went to purchase a queen size mattress for only $400. I ended finding another option with her for little more. I would highly recommend working “Hind”. If you need anything from Ashley’s.
KY was fantastic, make my trip very easy !
(Translated by Google) Is good attention Hind (Original) Is good atención Hind
(Translated by Google) Fatima, thank you very much for the excellent service 👏👏👏 and the store has a great variety, we found just what we need! (Original) Fatima muchas gracias por la excelente atención 👏👏👏 y la tienda tiene gran variedad encontramos justo lo que necesitamos !
(Translated by Google) Seller Hind was perfect in her service! I recommend it to everyone! (Original) Vendedora Hind foi perfeita no atendimento! Recomendo a todos!
Great service!
David was very helpful in finding us the best couch and even though we still haven’t gotten it we already love it!
Fatima is Good service
(Translated by Google) Excellent (Original) Excelente
I recommended my daughter buy her dressers for her new apartment at Ashley. Once they arrived she was so excited and I went over to help her assemble them . During assembly I noticed the brackets for the draws to slide onto were broken .The draws won’t close properly and their obviously slanted . She immediately contacted them and they said they would send new brackets and a repairman to assist and resolve . She’s been waiting over 2 months now . Every time she calls they say someone in the escalation team will call her back . They just keep giving her the run-around . She deserves what she paid for.. but now I think she should just have them pick up their junk and give her a full refund . It’s their garbage they should take it out . What a disaster and disappointment. This needs to be resolved immediately!!!!!!!!!!!!!!!!!!!!!!!!
Juan Ramos was great and helped us pick the best option for our home!
David provided an excellent customer care service to us. thanks!!!
Fatima, was incredible, patient, the best service. We came to buy a mattress and were extremely satisfied with the purchase. She understands what you need and makes it happen. Thank you for the excellent service. You're the best.
Had a great experience with Ky looking for a sofa bed for my new place and the process was seamless! Definitely recommend him and Ashley’s if you’re looking for furniture.
Hind Sbal was very helpful. Pleasant to work with
Today marks 7 days since I bought an Ashley bed online. I called and canceled the purchase on the same day product damageasking for my money to be refunded and the queen bed to be removed from my house. The telephone attendant said that they do not have a cancellation department and that he opened a case that within 72 hours they would contact me, and to this day no one has called! I call every day and Ashley's customer service representatives say I need to wait because they don't have service to cancel the purchase. I called on Monday and was informed that there was 1 case in front of me! really how long does it take them to close 01 case to serve the next customer? I went to the physical store today with very poor service at the Millenia Mall in Orlando (because I wanted to cancel and not buy!) The salesperson herself criticized the online service and said I need to call online as they can't do anything to help me! the refund rule for them to return the money is 72 hours and this is false advertising to harm the consumer! I'm 8 months pregnant WITHOUT A BED to sleep in and Ashley's box is taking up all the space in my living room and I'm being harmed, and I'm thinking about going to court tomorrow to file a claim against Ashley because my son is almost born I'm stressed and without a bed to sleep and I'm going to have a cesarean section
I bought a bedroom 2 days ago, Samer the sales rep was very helpful and friendly, he took us around the whole showroom and showed us all the options available, I will always go to him again if we wanna buy anything else. Thank you Ashley for hiring professional people like him
Giancarlo was very helpful. He answered all my question and helped me finalize my purchase.
Staff was very helpful! We had a very Nice experience with the purchase of our new sofa set and coffee tables. Thank you!
Jay was great and helped us find exactly what we wanted and kept us around our budget!
Great experience with ky. Very professional and helpful. Would recommend asking for him. Delivery was flawless.
Hind is a very nice person, his customer service and manner of serving are very pleasant, thank you for everything!
(Translated by Google) Patricia did a good service thank you thank you I'll be back soon (Original) Patricia hizo un buen servicio gracias gracias vuelvo pronto
(Translated by Google) Great service from Fátima, super attentive and very kind. (Original) Otimo atendimento da Fátima, super atenciosa e muito gentil.
Out of town purchase. Sam was really good at guiding us to our final selections of living room and kitchen furniture.
I was at Ashly furniture near the Millennium Mall today and the service was phenomenal. The customer service that Patricia and the manager Noz presented was pleasing and they were also helpful in answering all the questions that I inquired.
Clean store, Ky was very helpful in selecting the furniture we were looking for. Will be back for more soon! Left with a couch purchase!
Highly recommend Patricia. She gave us time to look around in the store, answered our questions, helped us with pricing and even got us a quick delivery date. It’s nice when people take the time to listen and make an effort. If we buy more furniture, we would go back to this location and ask for her.
Hind Sbai Good service
Jalen was awesome and very helpful!
(Translated by Google) Excellent attention, very friendly, it made my time here a lot easier... Fatima and BB 🤩 (Original) Excelente atencion, muy amable, me facilito mucho mi tiempo aqui... fatima y bb 🤩
I had such a great experience at the Ashley's Millenia location. I went in last week Tuesday to purchase 2 bedroom sets, and was assisted by Hind the furnishing consultant. Hind did her best to assist me with making the right selections and providing me with side by side views on the total pricing for all the items I was interested in. After I came to a decision to complete the sale their payment system was down and I had to come back another time to complete my purchase. I informed her that I would be out of town for a bit but would return to the store the following Tuesday. She informed me that it would be her day off, but if I reach out to her she would come in to assist me. I really appreciated how Hind went above and beyond and came in on her day off to make sure I was able to purchase the same items I selected the past Tuesday with her and didn't have to work with a new consultant to try and locate all the items I selected. She was very informative and professional throughout our entire interaction. I would recommend anyone to visit the Millenia location and work with Hind, she will go above and beyond to make sure you make the right selections. Thanks a bunch Hind!!!
David was most helpful! He was very patient and gave great input. Ask for him!
Great help! Thank you for respecting our space when needed.
Fatima was very kind, informative, and respectful. Appreciate her effort to find us the right choice for our home.
Consultants were incredibly helpful in my decision. After two weeks of searching for the right couch going to 10+ stores I made my final purchase with Ashley. While I unfortunately do not recall the name of the consultant who finalized the purchase as I did not receive her card, Hind Sbai and Hannah Paul did a wonderful job of giving me the information I needed throughout my search. Ask for them if you have the chance.
(Translated by Google) Fatima is a great salesperson, she makes you feel comfortable and she is always very attentive to your needs. (Original) Fatima es una gran vendedora te hace sentir cómoda yes muy atenta todo el tiempo a tus necesidades
Perfect experience! Patricia Bezerea is very detailed and very helpful. Thank you!!! I definitely recommend her for everything you need for your home.
Patricia helped me find everything I needed for my home. Great service, I highly recommend her as your representative. Thank you
Fatima was amazing! So informative and patient, she showed me all the selections I was interested in. Ask for her when you come in, you won’t be disappointed!
Perfect, good options, kindly attend!
It was a wonderful experience, Hannah was just great !! Nice ....
Excellent job manager was great to very helpful and very patient. Thank you.
It was a great experience, all the workers are amazing. Specially Emily and Jiovanni at customer service in the store. They help me a lot during couple months! Thank you!
David H. was very friendly and helpful. Would work with him again.
Fátima O had good service … She is very very simpátic person 🤩
Thank Jay for all your help was great experience
Hind was amazing, so impressed with her product knowledge and finding us exactly what we needed!
Excellent store, very beautiful itens and outstanding service from Calvin.
Giancarlo was a great salesman and very knowledgeable, we were happy with our purchase
It took me more than three hours to find the Ashley store. I met sales lady Fatimah Driba and she is certainly sweet and awesome to do business with. Thank you Ashley furniture store for your good staff employee.
Patricia bezerra she is wonderful she speaks Portuguese such is amazing for the huge Brazilian community in Orlando. High recommend Patricia from Ashley millenia plaza
Furniture n price is good but customer commitment has no value
My husband and I went in and absolutely LOVED our experience. We were assisted by Ky and he was amazing! We had some technical difficulties at payment and he was very understanding and even helped entertain our 5 year old. He was so professional while still connecting on a friend/family level. He deserves a raise! He understood exactly what we were looking for and what we wanted. We love our new couch and dining table, and we can’t wait to sleep on our new mattresses and set everything up once we move into our new home! Thank you so much Ashley’s!
(Translated by Google) Patricia Bezarra person, I recommend going to the store to buy. She is a judio to return beautiful furniture.. I decided to buy only with her.. note 1000 (Original) Patricia Bezarra pessoa , recomendó ir na loja comprar . Ela musa judío a devolver lindos movéis .. decidí a comprar apenas com ela .. nota 1000
Mat was VERY helpful/knowledgeable. Answered all questions/concerns completely. No pressure, etc. Created an enjoyable shopping experience *****
(Translated by Google) She is an excellent salesperson and is very attentive to her clients. (Original) Es una excelente vendedora es muy atenta con sus clientes
Great service very friendly people, specially front desk and sale representative. Worked with Hannah and Nas. Specular team.
Good experience, KY did a great job helping me decide my options and explained payment options in detail
(Translated by Google) I got good attention from HIND (Original) Obtuve una Buena atención por parte de HIND
I had Jay as a sales rep and he was extremely helpful. I'm a very indecisive person, and he helped me pick out what I wanted. The store staff was very nice and accommodating. I'm very thankful.
Hind is an excellent representative of your company, very knowledgeable, personable and none pressure sales. I will purchase from Hind again.
Hind is the best, she walk with us all over the store to find the perfect bed and mattress for us, she is so profesional and has plenty knowledge of the products, definitely coming back to this store.
Jiovany, and emily and Santana, sarah was amazing today they help me get to where i needed to be for my interview they kept me engaged,in the time being.
Not pushy and very helpful with all my questions, was able to get everything I need. David really helped me get through everything!
We had the best experience yesterday with a lovely young lady named Hannah. She was so great at her job she definitely needs a raise! The location was so well organized, the people were friendly and Miss Hannah not only was a great saleswoman but it felt like she was our friend. Definitely want to order all of my furniture needs from here!
Hind was great, very patient and went above and beyond with her customer service. High recommend the Ashley at Millenia!
It was absolutely awesome. Altamonte store lied to us. Family is very happy and can’t wait for our furniture and worked with us patiently because hard to decide which couch is wanted and ended up with our original set that Altamonte store said was on back order.
Fatima was very professional and helpful. Will definitely come back and shop with her again!
Very professional and great treatment by your agent. Thank you
Calvin was awesome. He offers many things to make you comfortable and satisfied with your purchase
(Translated by Google) Excellent attention Fatima, very attentive and receptive to requests, I am very grateful, it was special. Magnificent worker 👍👏🏻 And I am very indecisive and she helped me a lot ha ha (Original) Excelente atención Fátima muy atenta y receptiva a las solicitudes estoy muy agradecida fue especial. Magnífica trabajadora 👍👏🏻 Y yo soy muy indecisa y me ayudo mucho ja ja
Hind was extremely kind and patient with our family today. We came looking for a mattress for my parents and she listened and helped us find the perfect mattress. Even Nas their great manager assisted us in the search for the mattress. Definitely loved the experience at this Ashley store and will be back soon.
Patricia was amazing ! I recommend her 100% thank you so much for all your help
Fatima was amazing! Professional and full of knowledge. Ill definitely come back!
Hind Sbai help me through the process of buying a tv stand. Excellent service and a very nice person.
Came in not sure what I wanted and had the best help figuring everything out. If you need help picking out furniture, Ky is the guy!
Good customer service.
Very accommodating, Manager remembered us from our last visit. ,
My daughter and I are very happy with our recent trip to Ashley in Millenia. We came to buy one bed frame and left having bought a whole bedroom set plus another bed frame. They had really great designs and the store felt very easy to navigate and good environment overall. Our sales associate Calvin did an amazing job helping us buy our furniture. He answered all of our questions and concerns, and got us a great deal. He treated us very well and we loved his positive attitude and good humor. He made the whole process go really smooth and helped us find exactly what we wanted. Super great buying experience, and we’ll definitely be back :)
Hind Sbai was nice and helpful today. Thank you for your kind service!
Giancarlo helped us so much today with securing a new dining room table and couch pillows. He was very attentive and a great salesman!
(Translated by Google) Wonderful service, I recommend it to everyone! (Original) Maravilhoso o atendimento, indico pra todos!
Hind was great. My significant other is very picky with the type of furniture he like and she was patient with us til we found the right couch to fit our needs. She was also super friendly!!!
Giancarlo was amazing throughout this process, I really appreciate his patience, knowledge and attention to detail . :))
(Translated by Google) Excellent attention, from Mrs. Patricia Bezeera. Come here, she speaks Spanish and Portuguese (Original) Excelente atención, de la señora Patricia Bezeera . Venga para acá, ella habla español y portugués
(Translated by Google) Very good advice Patricia provides wonderful attention and the best in Spanish and Portuguese. (Original) Muy buena asesoría Patricia brinda una atención maravillosa y lo mejor en Español y portugués.
HANNAH WAS GREAT !!! CHOOSE HER TO TAKE CARE OF YOU
(Translated by Google) Very good employee Mateo, good treatment and patience, showed everything I asked for pleasantly and I appreciate his good work (Original) Muy buen empleado Mateo buen trato y paciencia mostró todo lo que pedí agradablemente y agradezco su buen trabajo
Brazilians or other Portuguese speakers in the area look for Patricia, she’s great! Very kind, funny and helpful throughout the entire sales process.
Excellent service Ky thanks so much for your help….
Hind was a perfect person for my furniture needs. She is very patient. When you come ask for Hind
(Translated by Google) Best service of all the stores I've been to!! When you go, look for Patrícia, she is the best salesperson, super attentive and helped us throughout the process of purchasing and choosing our furniture. (Original) Melhor atendimento de todas as lojas que já fui!!Quando forem procurem a Patrícia, é a melhor vendedora, super atenciosa e nos ajudou em todo o processo de compra e escolha dos nossos móveis.
I talked to Samar on the phone to verify the dining room set I wanted was in the store. He was very courteous and when we arrived he was right there. He was very courteous, friendly and knowledgeable. He explained everything and discussed the quality of the item we wanted. He was super. So friendly, easy to talk to and efficient in getting our purchase done. 5 *'s! Hard to find such nice young people willing to take whatever time it takes with a smile. Thanks Samar
(Translated by Google) Excellent service (Original) Excelente servicio
(Translated by Google) Thanks to Patricia Becerra and Ginny for their services (above) for the financing at Ashley Millenial Plaza, come here they are angels fallen from heaven. They will help you with your financing 💖 (Original) Gracias a Patricia Becerra y Ginny por su servicios (acima) por el financiamiento en Ashley Millenial Plaza, ven para acá ellos son unos ángeles caídos en el cielo. Te ayudarán en tu financiamiento 💖
(Translated by Google) Patricia was very kind and helped us with our needs, thank you Patricia! (Original) Patricia fue muy amable y nos ayudo con nuestras necesidades gracias Patricia!
(Translated by Google) Excellent service The saleswoman Hind Snail was very kind and attentive. (Original) Excelente servicio La vendedora Hind snail muy amable y atenta
I'm very satisfied with the service I received the Agent went way above and beyond to get me what I wanted I could not be happier.
Matt was amazing, greeted with personality and knew exactly where the products we were looking for in the store. Very helpful with measurements and did not rush us. Matt explained and answered all our questions. Greatly appreciate his personality. He is a great asset to your team at Ashley Furniture
THE BEST!!! DAVID OUR SALES REP AND HIS MANAGER DID ABOVE AND BEYOND CUSTOMER CARE FOR US!!! WOULD STRONGLY RECOMMEND TO SHOP HERE!!! LOOK FOR DAVID…. IF I CAN PUT 1000000 STARS I WOULD REALLY DO IT!!! BEST CUSTOMER SERVICE WITH BEST QUALITY OF FURNITURE, THAT’S “ASHLEY FURNITURE”!!!
I bought a couch in this store, when they did the delivery the couch it was broken, I have called too many times to customer service, now I have 3 weeks with this couch, but they haven’t given me an answer. They are quick to respond when they are making a sale, but when there’s a problem they completely ignore you. I wish I hadn’t shopped here.
Best store, best sofa and the seller Hind is awesome!
Very very good costumer service, the seller was mateo and he was really good seller, he know everything about the business, thats so important on this kind of business, i extremely recommend this stores.
Matt was terrific showing me all the mattresses. He was very thorough with his knowledge and was able to walk me through all of the features of each so that I could be make a good choice.
Perfect, outstanding. Fatima was great, showed us all the available options in sofa beds and all financials options.
Calvin was a great salesman. Very outgoing, listened to everything we wanted and then some! Thank you, we will be back !
Samer Abdulhak is your guy to go to. Amazing services and great customer service Samer is very knowledgeable and helpful Thank you Samer for your help
Good saleswoman, Hind was amazing and to the point, definitely recommend talking to her god bless her
Hind
The staff was very helpful throughout our whole purchase experience. Will come back!
Calvin was amazing! He provided us with exceptional service, helping us choose everything we needed for our new apartment. His product knowledge and recommendations made the shopping experience smooth and enjoyable. Thanks!
I’m relocating from another state and it’s been very stressful with online orders. Steve stepped in and made it happen. Thank you so much Steve for going above and beyond!
Amazing customer service
Hind Sbai was amazing! She helped us find our new forever couch! We got the hole set up, rug , chase, couch, lamps and pillows. Amazing price. Thank you so much Ashley Store. We will be back to get more 5hings from her. This place has so many amazing items and deals!
I had an excellent shopping experience with Calvin. He was patient and kind and did not pressure me at all. He was also funny and talked to me as a person while offering some great advice with out being too pushy. I'm usually afraid to come into furniture stores because of the aggressive sales associates (it is SO uncomfortable), but Calvin was pleasant. I had not originally planned to buy furniture that day, but changed my mind when Calvin advised me. Thank you Calvin for this awesome experience!
Purchased a bar table with accompanying stools which I couldn’t find anywhere else. Hind was my rep and she was amazing!!! Will be back in the future for additional furniture.
DO NOT BUY FROM ASHLEY! I bought a $3,000 couch 9-months ago, and it's already broken. I bought the insurance that they insisted would fix anything, and even clean it for me once a year. The insurance company keeps giving us the run-around and says we are within our 1-year manufacture warranty, so we contacted Ashley again. An Ashely technician came out to "evaluate" and did nothing for us. Basically took apart our couch and told us to call the insurance company again. Moral of the story- we have a very expensive broken couch that no one will fix, after only 9 months of owning it! Don't be stupid like us, buy from somewhere who makes quality furniture.
Jay was awesome! Sarah that answered the phone was very helpful with a cute attitude.
Hind Sbai,She's so nice, I'm very Happy
Great experience with Matt during a busy Labor Day weekend. Even though they were extremely busy, Matt assisted us with an exactly what we needed. He showed us so many great options and was patient as we made our final decision. Thank you for a great shopping experience! If you want great service at a good price - see Matt!
Patricia is amazing people and excellent customer services
(Translated by Google) Excellent attention and advice from Patricia Becerra, we are very grateful to her for her management (Original) Excelente la atención y asesoría de Patricia Becerra quedamos muy agradecidos con ella por su gestion
Steve is a incredible sales person very patience and he found everything that my family needed. If you come to Ashley Millenia ask for Steve and he is mattress specialist.
Impeccable service! Patricia is the best!
(Translated by Google) Hind was very helpful, we really liked the store (Original) Hind foi muito atenciosa, gostamos muito da loja
Calvin really nice person and very good customer service..
Stopped into Ashley’s not planning to buy anything, just looking for mattresses, but the staff was so friendly and informative that we ended buying not one or two but three mattresses. I would recommend for anyone looking to check them out.
Calvin Williams was very good and I successfully bought a table with extra chairs and delivery next week perfect 👍
Hind was very helpful and kind while we were searching our bedroom set. If you have furniture needs, I would recommend going to the Ashley store at Orlando, in the Millennia area and asking for her!
Very helpful and friendly! Excellent service. Very happy with my purchase! Patricia Bezerra nice salesperson!
Went in for a couch and left with a bed frame as well. Hind Sbai assisted me with my purchase, I did not feel rushed or pressured and she really worked with my budget. She was very positive, patient and knowledgeable of the products the store had to offer. I highly recommend!
Best sales woman ever Patricia Bezerra at Millennium Plaza
Fatima was a big help in finding exactly what I was looking for. My experience was smooth and easy.
Steve was excellent. Great service.
Hannah at the Millenia store was awesome! Very patient and thorough. We appreciated her helping us get the best deals!
(Translated by Google) Very good service from Patricia Bezerra, excellent service, she finds everything you want (Original) Muy buen servicio de Patricia Bezerra, excelente servicio ella encuentra todo lo que tú quieres
This was my first time shopping here. Definitely won’t be the last.
Hind , was very friendly and knowledgeable of what I was looking for. She greater me as I entered the store with a smile. Good customer service.
Patricia do vale and Giovany are the best, they helped me buying my sofa and I am super satisfied. I am coming back to buy more stuff
Had a great experience with Hind. She was very helpful and easy to work with! Would highly recommend. Can’t wait to get our furniture. I am sure we will be back.
(Translated by Google) Hind thanks for such excellent service. (Original) Hind gracias por tan excelente servicio.
(Translated by Google) Excellent service and good Hindu charisma (Original) Excellent service and buen carisma Hind
Matt did an amazing job with our purchase, he was really patient and responded every question and gave great information
Matt was great and helpful!
(Translated by Google) Today I worked with Fátima and Matheo, excellent salespeople, very professional, I give them 5 ⭐️ (Original) Hoy trabajé con Fátima y Matheo excelentes vendedores, muy profesionales le doy 5 ⭐️
(Translated by Google) Patrícia Bezerra is a great salesperson and gives us a lot of assistance during the sale!! I recommend looking for it!!! (Original) Patrícia Bezerra é uma ótima vendedora e nos atende com muita assistência durante a venda!! Indico procurá-la!!!
(Translated by Google) Great service! (Original) Ótimo atendimento!
Great service from jaylen
Patricia Bezerra very nice
Matt was an excellent sales rep. and provided a very efficient transaction. Delivery was easily and quickly setup! Would highly recommend!
Location easy to get to, it has good diversity in furniture. Some of the employees are persistent in trying to sell items to you. The employee that sold us our furniture forgot to include some items that we told her we wanted. If I hadn't noticed it on the invoice I wouldn't have had it delivered. Be cautious of what you get, and watchful on the paperwork.
Great customer service. Hind was very helpful and attentive when we purchased our furniture.
My first time visiting this Ashley store and Matt was excellent. I hate when salespeople hover but Matt gave us space to explore the store, and see what we wanted. He was attentive and gave great recommendations based on our budget without judgement. I highly recommend this Ashley furniture location and ask for Matt.
Salesperson, Hind, was great!!! The rest of the staff, not so much! They were rude to her and didn’t seem to want to help her complete our sale.
Mateo is quick and knows what’s he’s doing
Very courteous and professional, made the experience delightful and enjoyable
David H was very helpful and gave great customer service. And he has a outstanding personality as well as knowledgeable in his job performance
Hind was awesome! very easy to help and got me the best options ever 😁
Hind and Nas was great to us, she was very patient with us with the progressive leasing program. Great service and energy in store.
Excellent service from Hind. She was attentive in providing all the requested information and flexible with the chosen payment methods.
Patricia is amazing! She was very helpful and made my experience pleasant.
The experience was really good. Hind Sbai did excellent job and Natassian also. Thank you Hind for all your attention
David was amazing at helping me pick out my new couch and coffee table! From the time I walked In he made me feel welcome, listened to what I was looking for, and helped me find the couch I saw online. The coffee table was an afterthought, but he took his time to show me many different options. Amazing service!
Stopped by to look at living room furniture and was assisted by service associate Hind. Very helpful in finding exactly what we were looking for to make the living space complete. 5/5 experience.
It was great working with Hind! She provided a comfortable and assistive shopping experience!
Fatima was amazing! So helpful friendly professionally!! Buy from her!!!
Awesome sales team her name is Fatima.
Excellent, when you need to buy household items, look for Patricia, an excellent saleswoman
Had a Great Experience! Fatima did a great job working with what I wanted and even got me a great deal!
Great all around!!! Highly recommended!!!
Great service, very patient help with all i needed. Thank you HiND SBAi for all your help.
This was my first experience shopping for my new apartment, and Hind was my advisor. She was so helpful and kind during the whole process! I’m so glad that I was able to get everything that I wanted for my new home. If you ever go, ask for Hind and you won’t be disappointed!
(Translated by Google) Super friendly Matt, he made many recommendations for us based on our search. I would only recommend that they have room models in different textures and not just fabric and wood. (Original) Súper amable Matt, nos hizo muchas recomendaciones basadas en nuestra búsqueda. Solo recomendaría que tengan modelos de habitaciones en diferentes texturas y no solo tela y madera.
(Translated by Google) Patricia Do is worth a very good person thanks for the support the truth is a very good worker from Ashley (Original) Patricia Do vale muy buena persona gracias por el apollo la verdad muy buen trabajador de Ashley
Hind was extremely helpful with our furniture purchase. She was very knowledgeable and helped the delivery service work with our schedules! She was fantastic!
(Translated by Google) Fatima is a good saleswoman ✨ (Original) Fátima es good saleswoman ✨
This review is for the online team, but also about their furniture in general . I purchased the worse bed ever , it broke after 4 months because the slats were not made correctly , even their service guy said the same after coming to have a look at it . The bed was apparently discontinued after I purchased it , therefore they closed the case without contacting me . When I reached out they told me that I declined a refund which I never did because nobody has contacted me . I have now spoken to at least 4 people and I go through the same thing over and over and they all keep saying that someone will contact me within 48 hours but nobody does . This is plain theft at this points . I will never shop with these people ever again. Once they get your money you can forget about any type of assistance. Please Shop somewhere else
The store is amazing! And even better the Associate Seller Patricia. She is very attentive and helps with more than we need.
Mateo and Ky were extremely patient and helpful. We had A Lot of questions. It even helped with the accessories we bought from another store and assisted with the future look of our entire house. These two gentlemen were exceptional with their knowledge, communication and ultimately won us over from the three stores we were considering to purchase. We are really excited, especially my daughter, about our new family members!
(Translated by Google) Patricia excellent service (Original) Patricia excelente atención
Ashley fit our needs perfectly. Calvin was incredibly knowledgeable and helpful.
Very nice service. She understood our needs right away.
Mateo was very helpful
Came to Ashley to use a gift certificate that I had because of a City Furniture chair I bought having a rip in it. The certificate said on it that it could be used in an Ashley store. Unfortunately I wasn’t able to use the gift certificate here because they do not take them here… the manager was able to instead take $100 off of the purchase I did make, to help make up for the miscommunication which I appreciated.
Hind Sbai was wonderful and patient as we furnished our entire house. I can’t recommend her highly enough.
Hind is very helpful great customer service followed with me and got my table thank you Hind
Fatima was very nice and willing to help.
Nas and David gave me and my Mom Superior service today. They where awesome!!!
Terrible after- sale service Hope you never need to contact them for any reason after buying at the store. I made a purchase a month ago and I have been trying to contact their customer service since July 7th. The sales person didn’t care for our needs during our time at the store and we ended up with a wrong item and now I can’t replace or return it. No answers and long hours waiting by the phone. Neve buying again!!!
The worst customer service that I have ever experienced. Don’t buy at Ashley! They just want to sell, but if you have any problem, even if it’s their fault, they just don’t care!
Thank you Calvin!! Great service!
the sale Patricia bezerra is great and passion!!She is the best sales person in the world!!The ashley millenia they need hold her forever!!! She is speaking portuguese,and 3 more languages!!! She help customer !!! Patricia you or the best!!! the crew and manager
Ky and Fhatima are amazing reps! Very helpful and knowledgeable team members. Definitely ask for one of them when searching for furniture. I have purchased twice in the past two weeks and will most likely be back in the very near future.
I worked with Jay, he was very knowledgeable and helped me get exactly what I was looking for!
Beautiful store and Patricia is a perfect consultor! He helped me with everything! thanks
I worked with Steve on everything I needed for my new apartment. Lets just say he was very easy to work with and excellent at communicating the differences between mattress and pillow types. I ended up with a Bedroom and Living room set on a great deal, thanks to him. I would definitely recommend buying from Steve and this store again!
Had a great shopping experience at Ashley. I wanted to ensure I was getting the best quality sofa for my price point and Jalen was very helpful. We are a dog family and a good quality sofa is a must. He listened and showed me the best options. I’m happy with my purchase.
We worked with Ky on getting a new mattress and he was extremely helpful and attentive throughout the process. We are super happy with our purchase!
(Translated by Google) Patricia Becerra very good person excellent seller very good attention I recommend it 100% (Original) Patricia Becerra muy buena persona excelente véndedora muy buena atención la recomiendo al 100%
My partner and I went into the store today to browse as we needed a few things and still weren’t sure what we wanted. Hind Sbai helped us find what we’re looking for and even helped us make the purchase via text when we realized we still needed to collect a few measurements at home. Such a quick, easy, and friendly visit!
Matt at Millenia was very helpful and knowledgeable when it came to finding a new mattress. We will be back!
Hind was very informative and courteous. She helped us so good . I’m very pleased with the selections that she help me find !!
Patricia Do Vale was amazing! She spent so much time helping us find the perfect look for our home. I highly recommend Patricia and this Ashley store. Thank you so much Patricia!
Patricia helped us pick the perfect mattress. She was very helpful and knowledgeable. If we ever need anything else from Ashley’s we will ask for her. Thank you Patricia!
Extremely nice and helpful person, pleasure to make a deal with.💙
I bought a sofa with Patricia and she was amazing and very helpful! I recommend her.
Patricia is a spectacular attendant. Very attentive and helpful.
We visited this store as a family looking for an entertainment center and dining room chairs. We were greeted by Calvin, and he informed us he could help us but would give us time to look around. We never felt rushed nor pushed to purchase anything. Once we found the perfect items, he gave us the total. We had to take measurements and so on. So decided to leave and come back when we were 100% sure of our purchase. I returned a week later to complete the purchase and couldn't be happier with our experience, Calvin's customer service skills are excellent, he's a very nice sales representative. We also got helped by Bibi from the Acima counter and she was very nice to us and informative of Acimas services. Will definitely return to Ashley for our future furniture needs.
Hind was very courteous and helpful. Friendly professional. Thank u so much
Came into the store for the first time and was greeted by Hind and she was very kind and very friendly and helpful great customer service and will be back
Hind is amazing very good customer service, was able to purchase ur new sofas and she was very patience. Thank you.
Hind was super helpful. She was very nice and patient. Thanks for the help
So I just arrived in town and needed some furniture for my new apartment. I decided to check out Ashley Furniture in Millennia Plaza, Orlando. I was immediately greeted by Patricia woth a beautiful and welcome smile. She was extremely patient attentive to my needs. She listened to what I wanted and helped exactly what I was looking for . Super happy with the service I received and the attention that was given to me. Thank you Patricia for everything!
My salesman Matt was amazing. I told him my price range and he was so patient, kind and understanding. He help me every step of my purchase process. I will definitely be shopping here again!!!!!
Came into Ashley to purchase a few items for our new home and we had a wonderful experience with Matt. He was extremely helpful and knowledgeable about all the items, which helped a lot because we mix matched some of the collections and asked for his opinion on what would be best with what we had in mind. He was very attentive but gave us space to take our time. Great experience, thank you Matt for helping us!
10000000/10 would recommend this store ESPECIALLY Hannah Paul. She was ALWAYS incredibly helpful and I wouldn’t have gotten my couch anywhere else!
Jay was great and very knowledgeable. Thank you!
Hind good Customer service
Very friendly treated me like family Excellent service. Patricia Do Val went the extra mile to get me what I wanted and a great price! She is the best!!!
(Translated by Google) Store is beautiful, everything is of quality and affordable, the seller Patrícia is wonderful and very attentive, I highly recommend her. Congratulations. (Original) Loja é linda, tudo de qualidade e acessível, a vendedora Patrícia é maravilhosa e muito atenciosa, super indico ela. Parabéns.
Parecia is so funny n the best seller, helped me 👏🏻❤️
Ashely’s and the insurance company are scamming people into purchasing warranties. I asked all the necessary questions about warranty, before I purchased a dining table set. Honestly, I was better off not paying extra for a useless WARRANTY!! ALL A BUNCH OF SCAM ARTIIST!! If you do decide to buy furniture from here, don’t add the warranty. You’ll be spending extra for nothing to be covered.
I purchased the Alesandra Couch from here for my business and very satisfied with whole process.
I recently purchased a large chaise sofa at this location and I absolutely love it ! The customer service i received from Fatima was great she was so friendly and professional .. she made the purchase process so simple and easy .. thank you so much
Hind was The most amazing person ever best customer service she was patient and very kind and loving towards our daughter who was not feeling well she was just amazing
Hannah was great, very friendly and knowledgeable. We had the freedom to browse uninterrupted and when we were ready for some assistance she was right there.
Fantastic service, fantastic products!
Jay at Millenia greeted myself and my parents and from there it was nothing short of a great experience. Told him exactly what we were looking for and he immediately took us to the perfect dining set. After many days and many stores and disappointments . Jay did great with finding other items on the list. Never pushy, able to answer all questions and addressing any concerns. Furniture shopping can be stressful and this was anything but. Thank you Jay. :)
Hind is lovely and so helpful!
Thank You Hind for your patience and recommendations!
Patricia was so sweet and helpful. Steve was super helpful with computer stuff. Patricia was like a ray of sunshine in our busy day. Thank you.
I recently had a fantastic shopping experience at Ashley Furniture with Ky B. He was incredibly helpful, providing insightful advice without being pushy on sales. Really patience while assisting us with selections made the process enjoyable and stress-free. I highly recommend Ashley Furniture and Ky for for a pleasant and customer-focused shopping experience.
Furniture shopping is not my favorite thing to do, but Ky B made the experience stress free and pleasant! We described what we were looking for and Ky helped us find the perfect pieces for our home. We still have more furniture to buy, so we will definitely be back and asking for him!
Patricia was great. Helped us out with all of our furniture needs. Very proactive!
Great service and support ! No pushy sales reps. We were able to try and test almost every single sofa until we picked the one we finally purchased. Right after that, Hanna Paul was awesome answering all our questions and scheduling the delivery for us. Thanks
J you was great! Thanks
calvin williams was INCREDIBLE help during my trip to ashley’s today. he helped me get the best deal on my dream bed frame and purple mattress! i had a awesome time shopping today and i’m glad i decided to stop at ashley’s of millenia!
Fatima helped us pick all needed furniture. She is patient and knowledgeable, ask for her at Ashley’s Millenia Boulevard.
Steve took care of us getting a beautiful plush size couch and even matched our price we found online!
Got my dinning room set and mattress. Great quality! Great price! And awesome customer service! Steve Jaramillo is very helpful!
Great sales service from Hind!
Drivers leave your boxed furniture in the driveway in the rain. Never will I purchase from you. Or they will cxl your delivery the same day.
Hind was great! She was super helpful and was very patient . Bought a bedroom, living room and 5 counter stool. I would highly recommend her as a great sales person. My experience was absolutely great with her…
Jay was great and very knowledgeable! 20/10!!!
Great experience with Patricia. She rocks! Super plus that she speaks English, Spanish and Portuguese.
Calvin was great! He was super helpful to my parents with the purchase of their new couch and chairs. Highly recommend you ask for him for any furniture needs!
This review is specifically for Emily. I have had an issue with a purchase from February this year and have made numerous attempts to resolve it. I have been pushed around, put on hold, been told that I would get calls back (with no call back), etc. I walked in to the Ashley Store at Millenia yesterday and met with Emily and within minutes she was able to get me all the information I needed. My situation is still not completely resolved but Emily really took the time to show me step by step and helped me understand the situation more clearly. I appreciate her more than I can express. I hope my situation gets completely resolved but I am a happier customer after meeting with her. And I do want to shout out Jio. He remembered me from when I initially came to the store and had great customer service as well.
Was guided to exactly what I needed, I appreciated the directness, and patience during my decision making.
Oh ! My experience was wonderful, amazing.I don’t have words to say because Patricia was very nice with me. I think, I wouldn’t buy anything if Patricia wasn’t there . I say thank you to Patricia and I say thank you to Ashley store. A last thing, I don’t see why I wasn’t qualified for the credit. But , no problem, I could pay all of my items cash. Thank you so much again!
I bought a couch from this store an about a year and a half ago. Within the first two months the couch was falling apart and needed repairs. Ashley will not swap the couch out or reimburse you, instead they schedule technicians to go out and repair said issues. Well after getting repairs done, 3 more months passed and the couch fabric that was essentially the foundation you sit on top of, was ripping from the frame. Contacted Ashley, and 5 MONTHS and nearly 15 phone calls later, I got a technician to come out and repair it. After that length of time, I was told Ashley would not cover any other defects as it was out of warranty. This is the single worst couch I have ever purchased brand new ($1500+). While the people at the store are friendly, the corporate entity that you ultimately have to go through is the worst. I now have a couch that is barely a year and a half old, that is falling apart, pilling horribly, and looks as if it’s 10 years old. If you want a quality couch, perhaps look elsewhere. This was an unfortunate experience for me and my wife who wanted to buy our first “decent” couch that wasn’t on Facebook marketplace.
Calvin worked with us. He answered our questions. He stayed late to finish our purchase. He was patient and personable. The store was clean and in order. Thank you.
Great experience with Mateo "Matt" Acevedo !
Steve was great !!! Thanks for the great customer service love my new couches
Luis did an amazing job. I thank him so much with helping me pick out my new furniture.
Luis is bye far one of the best salesmen that I have encountered he was very patient with us he listened to us and got us what we wanted. We went in with a set prices and he made sure he stayed in our budget
We met with Mr. Calvin at the store and he was very professional and polite. He helped us with our purchase and was very knowledgeable regarding question we asked him. It was a pleasure to have him as our sales rep.
The crew here is superb. They provide excellent customer service skills. The ones that stuck out the most was Calvin Williams, Belen Ramirez, and Emily Cancel. They each provided their own unique customer service capabilities. Calvin Williams with his ability to keep a customer laughing while also meaning business, Belen with her outstanding social and friendly skills as well as design, as we even asked her to help us pick out the furniture, and Emily with her super friendly and thoughtful way and providing excellent front desk and friendly customer service behavior, to where my partner and I believe that she should be promoted even. These three are what made our experience and this is amazing. Thank you guys so much for this easy and wonderful smooth experience. This location has three Gems in their hands and worth keeping :)
Beware of Unethical Warranty Practices I feel compelled to share my disappointing experience with the warranty practices associated with Ashley's furniture. As a long-time customer who has spent a considerable amount of money at their store, I believe it is my responsibility to warn others about the unethical practices of the warranty company they partner with. My first encounter with the warranty company was when we accidentally placed hot plates on my table, resulting in burn marks. Despite purchasing the warranty specifically for incidents like this, the company shamelessly denied my claim, citing the absurd reason that they could not prove all the burn marks occurred at the same time. This denial of a valid claim left me feeling deceived and frustrated. In another incident, the door of my TV stand came loose, affecting its functionality and safety. However, when I sought assistance from the warranty company, they once again denied my claim, arguing that the door had not technically "broken." This blatant disregard for customer satisfaction and legitimate claims further demonstrated their unethical practices. It is disheartening to realize that Ashley's, a brand I had trusted and recommended to others, associates itself with such a dishonest warranty company. These experiences have not only affected me but also my neighbor, who shared a similar encounter and has decided to no longer shop at Ashley's. I implore anyone considering a purchase from Ashley's to be cautious about the warranty service they offer. The practices of this warranty company are detrimental to the brand's reputation and customer satisfaction. I regret to say that unless significant improvements are made to their warranty practices, I cannot in good conscience continue to support Ashley's or recommend their products to others.
We arrived at the Ashley location on Millennium around the time they was about to close. We felt rushed and even told that to get the mattress we wanted we would have to go to Tampa, FL at the whole sale office to pick it up which was not an option as that was over 2 hours away. Once the sales person realized we was serious buyers her tone changed and she proceeded in helping us with the purchase of a almost $3k Matress and frame. Our sales person (Hind) helped through out the purchase and delivery planning. My advice for this location and associates treat everyone as if they are buyers with respect this is our hard money and the fact we chose to come to a location instead of purchasing it online we are looking for great customer service not meet to someones commissions quota.
the whole experience was very good. The seller, and the delivery took place as agreed.
Excellent sales rep. “Calvin” he was very informative and patient with us while we took our time looking at furniture and once we found what we wanted he made things happen so we got 10% discount and $100 deduction on delivery 😁👍🏽👍🏽👍🏽
Cody was really helpful. Great prices.
Calvin was a great help! Service was exceptional.
the customer service was great , they helped me throughout the whole process , couldn’t ask for a better service!
Great service.
I was at Ashley Furniture today (6/3/23) and met with Ms. Patricia Bezerra Do Vale as my sales person. She was very knowledgeable with the various Ashley furnishings and told me about the various specials which allowed me to save money. She is very patient and if you get to come to the showroom then ask for Patricia. She is great!
Our sales rep. greeted us at the door. He asked us what we were looking for and that's it. We never felt pressured during our time at the store. Quality, great and fast service!
Calvin is really the best! Went to a few furniture stores and Ashleys was the only one were I found exactly what I was looking for and Calvin made the process extremely easy for me. 10/10
Great store! Our sales associate Hind was wonderful. She was patient, nice and helpful, as was the whole store team.
Hind helped me find the perfect couch! The team was very kind and helpful with this process.
I had a pleasant experience with the salesman. But then they did not deliver the item on the scheduled day. I asked if I could cancel and get a refund. They told me that they will upgrade the delivery so that they would assemble the item. When they delivered the item they did not assemble it. The person on the phone, Vince told me he didn’t have that kind of problems because “ he had money to pay for the item to be assemble.” I think this was uncalled for because the people at Ashley offered the delivery upgrade for the inconvenience of not delivering on the stablished date. I’ll take my business elsewhere.
Calvin helped me get the couch i wanted fast and easy. he was really helpful
Sales person was extremely helpful and knowledgeable. I got everything I needed.
Calvin was very polite and welcoming.
Had a really wonderful experience here with the help of Luis Diaz who made my shopping trip a breeze. He helped answer all of my questions and set me up with the best deal and delivery for all of the new furniture I picked out for my home. Luis Diaz helped me 1:1 throughout the process from start to finish and was friendly and super knowledgeable. I highly recommend coming here for your furniture and hopefully you get the chance to work with Luis!
I was buying couches for an apartment in Central Florida, while currently living in North Florida. I had a lot of difficulty ordering from Ashley’s when I tried ordering online and it when I tried ordering at the North Florida location in Jacksonville. I called the store in Central Florida, Orlando - and I had the pleasure of speaking to Hannah in the sales department. She made the entire thing SO EASY. She was absolutely wonderful. Its my first time getting a place by myself and I had absolutely no furniture at all. She was so helpful. Made the entire process super easy. I had the furniture I wanted selected and I was checked out and so incredibly quickly. Will definitely be buying furniture here again. Hannah was absolutely amazing and made this whole process so easy.
Calvin Williams the sale representative at Millenia store did a wonderful job. It was the second time he helped me. Incredible job!!!
Salesman was very knowledgeable of the products in the store, it makes very easy to buy what we were looking for.
Calvin is the man!! Efficient, Effective, Personable, and Knowledgeable. I’d definitely be back to purchase more furniture because of Calvin.
Big thank you to Calvin Williams (ask for him if you go) excellent customer service and very professional he made sure we were satisfied with our product purchase and let us know about the sales he showed true effort making sure we found the items we were looking for at the best price! Great job thanks Calvin !
I enjoyed doing business with Fatima. She helped me pick out the perfect sectional sofa and dinette set. I am very pleased with the services provided, and I look forward to doing business with Fatima again very soon.
A most excellent experience at this store thanks to Calvin. Was extremely helpful, his energy was absolutely positive, and his charisma was lighting up that entire show floor. Incredibly efficient service. Really went the extra mile. It was hard to believe I was buying furniture having such a pleasant experience as I did. All due to Calvin's appeal. I do want to comment on the exit, however. It was a very particular experience. As we were closing out our transaction and saying goodbyes to our wonderful salesman, Calvin, I overheard some other manager-type -- thin-ish, gray hair and beard, seemed like a general sourpuss honestly. He was reluctantly on the phone from what I observed, with what I gathered to be an angry customer. Not sure why he decided to take a such a phone call on the open floor. While we were saying good-bye, we did get a lil' loud, but this manager-type decided the best way to handle this situation where he was on the phone - on the open floor, probably dealing with an angry customer - was to turn around and snap at us like children. If I hadn't just spent 30 minutes buying furniture with the most pleasant and jovial salesman in Calvin, I would have immediately turned around and returned the nearly $7000 in purchases I had just made. Literally the two opposite ends of the customer experience. Thank you Calvin and the rest of the Ashley staff there today, except Gray-haired dude on the phone dealing with an "issue" -- your embarrassed yourself and your entire staff around you. You almost cost your salesman a commission and the store a sale.
Hind was very patient and help me with the process to buy my bedroom set and I’m very happy, excellent customer service and excellent seller, I need to buy more furniture for my home, and definitive I would ask Ms. Hind to help me again. Thank you
My purchasing experience has been perfect. Calvin was very helpful, pleasant, and attended to all my needs. I’ve purchased Ashley before and their furnishings haven’t disappointed, when added to the service in this store I felt like I couldn’t lose. The leather reclining couch and recliner have lived up to what I expected and I am very pleased. It was my mistake, I purchased a coffee table and I have a reclining couch! These two definitely do not work together. I’m working on returning the coffee table, the rule is to do within 72 hrs which is fair. The return dept has been a little slow, so I contacted Calvin and he indicated that he was on it. Request this man, he stands behind his word.
My husband and I were shopping for a new couch and were very specific in what we were looking for. After driving an hour and a half, We met our salesman Ky and he directed us to exactly what we were looking for! He even moved pieces of the sectional around to show us every possible option. We have been buying furniture from Ashley for years and Ky was by far the most knowledgeable and helpful sales person we’ve ever dealt with. Thank you Ky, we will definitely be back when we are ready for our patio furniture.
We had an excellent experience purchasing media consoles, couches and end tables. Hannah Paul was nothing short of amazing and I would highly recommend her to anyone looking for an associate with a wealth of home furnishing knowledge!
Calvin Williams was very helpful and made my shopping so easy. Now I have a beautiful sectional for my living room. Thank you Calvin!
(Translated by Google) I had a very good shopping experience at this Ashley. Kalvin is a very good salesman!! But the experience with the delivery was horrible, they sent a certain Janiel and this person, installing the bed, threw it and hit the walls, put the bed with all the screws loose and the drawers do not open 😱 Horrible! (Original) Tuve muy buena experiencia de compra en este Ashley. Kalvin es muy buen vendedor !! Pero la experiencia con el delivery fue horrible enviaron a un tal Janiel y esta persona instalando la cama la tiraba y la chocaba con las paredes puso la cama con todo los tornillos flojos y las gabetas no abren 😱 Horrible !
Calvin was so awesome. Kindest guy, so knowledgeable of what we were looking for and able to show us tons of options based on our taste and price. Thank you Calvin! Come in and ask for him if you’re looking for something
Hana (sp?) was very respectful to our desire to look around and then very responsive when we had questions, resulting in our eagerness and willingness to purchase through her.
Hannah is absolutely the best. She takes the time to find exactly what you are looking for. I recommend everyone to seek out Hannah when shopping Ashley furniture at Millennium.
There is one employee at Alafaya that seems to want to sell, Manny he is great. Good luck getting the others off their phone long enough to help you make a sale. Save yourself frustration go to the store at Millenia.
Gaylyn was my sales associate. He was very patient and knowledgeable about the fabrics and styles. He also knew what the costs would be , most of all, he was patient with me while I made my choice for my living room set. in the end, I bought a set. Thank you very much, Gaylyn!
Calvin Williams was great! He was very helpful!! THANK YOU!
KY was our salesperson and he was amazing and deserves more than 5 stars. He's very knowledge and professional and treated us like family. We can't wait for our furniture to be delivered and will definitely shop here in the future.
We just purchased a new dining room set, bedroom set and an adjustable Sealy mattress and base from Hannah at Ashley Furniture. Had a very pleasant shopping experience with Hannah who listened carefully to our requirements and provided us with several options to consider. A very knowledgable and patient sales representative, she managed all of our questions with diligence and hard work. We also appreciated her perspective with design considerations.
So many people work here and non of them asked me if I needed help wanting to get a new sofa but everyone is in groups politics instead of helping me find the best sofa set I needed for my living room they do say hi but seems as though they are busy not good for sales trust walked out with nothing accomplished.
I had purchased furniture from this store before and never had an issue until now, the current manger is a very rude, we tried to pick up a dining room set and he wouldn’t even help with anything even though I was told that they would help me with the pick up when I purchased it, and when I spoke to him he told me to get my money back. This guy doesn’t care about customers or the store reputation, it’s sad because I love their furniture but this experience has been the worse I ever had! I will not come back to this store ever again. I had to get my money back :( he refused to help us.
Friendly sales assistants. They don’t push you into buying, but of course, they are eager to have your business. We ended up buying our stuff elsewhere because their prices is a little pricey and delivery fee is expensive . It will cost us $250 to deliver dining, living room set and it can go up depending on how much you order.
The furniture is of poor quality. And the customer service is negligent, and it is necessary to call many times and they take a long time to repair what arrives damaged. I will never buy in this store again.
Calvin Williams is the man you want to see at Ashley’s he made my purchase for new furniture helpful and easy. I was very satisfied with the comfortability and confidence on the items he showed me and also helped me match what I had visioned. I’m excited and satisfied I know I saved money and time by choosing Ashley’s and having Calvin as my helpful sales associate!
This location is the worst location to do business. I warn you. DO NOT BUY ANY FURNITURE FROM THIS LOCATION. My first experience, I ordered a sofa and I was waiting for it, they never sent me a confirmation for a delivery and I had family coming for Thanksgiving, I had just moved here and when I went to check the status, they told me that the sales guy never processed the order and the financing. They processed the order and then sent me the wrong sofa. You would have thought I learned my lesson. No, I didn't. I purchased a bed from them and then they sent me the wrong bed. I reported the issue to the Regional Director because the store wanted to charge me extra for their mistake. They said they would take care of it but I still had to pay $400 extra for them to fix the issue. They finally delivered the new sofa and bed. I had to pay for a box spring I didn't need because of the mix up with the bed. After financing and paying everything off, the corporate sends me a bill for $300.00 for something that they couldn't explain after arguing with them, they were like oops our mistake and now finally almost 2 years later they are trying to charge me for a 2nd sofa. Starting that they never picked up the wrong sofa. This company has caused me stress, anxiety. No one there knows what they are doing and I will keep posting on here until Ashley fixes this. I can't get a hold of someone in corporate. When you call the store no one answers so I have to be on hold forever or drive to the location and now they are trying to ruin my credit.
I had made a good review after placing and then canceling an order, only to find out that my card information was stolen. It was either at this store or another business where my card was taken to process payment information and out of my direct control, then later used on the Playstation Network. Manager said he was confident it wasn't one of his people but of course he has to say that to protect them legally.
My family and I had a great experience purchasing our new home's furniture yesterday. Excited to be receiving it in about 3 weeks. Moe was such a great help and it was a pleasure to have as our sales person!
Love Ashley Furniture! Great product and great service. Ask for Ky, he's really knowledgeable and will make sure you're happy with your purchase.
(Translated by Google) I really liked the attention of Andree Galarraga who does an excellent job in The Ashley store, I recommend this guy who helps a lot to find the furniture you may need and speaks Spanish and English (Original) Me gusto mucho la atención de Andree Galarraga quien hace un excelente labor en La tienda Ashley, recomiendo a este chico quien ayuda mucho para la búsqueda del mueble que usted pueda necesitar y haba español e inglés
Calvin Williams at the millenia store was great! Thanks Calvin ! Love my new table!
I came to Ashley after a horrible experience at Rooms to Go. Calvin at the Mall of Millenia store went above and beyond to help me purchase a matching ottoman for my loveseat over the phone. Excellent customer service rep. That delivery employees from the Tampa warehouse are also very knowledgeable and pleasant. I will keep him and Ashley furniture at the top of my favorites list for my next purchase. Thank you!
Great store very helpful good product for the money
Ask to speak to Calvin!!! Amazing experience, great people person, 100% honest, absolutely knows his stuff and he is willing to work with you to get what you need at your home. Thank you Calvin for your time and making this a fun, learning, and honest experience for us!
I've been looking for a couch and a mattress for some time. Ashley was the first store that had not one, but several options that suited my needs. Not only that, but their no pressure sales is amazing. No one follows you around, no one pushes you. KY was my salesperson and he was both professional and highly knowledgeable. I don't typically leave reviews for anything, but it was one of the most pleasurable purchasing experiences I've had in a long time. Highly recommend Ashley, but more so I highly recommend Ky!
Came to Ashley looking for a specific product, a bookshelf that matched our bedroom set. As soon as we walked in we were greeted by Calvin Williams. He was great, he made the entire process super easy, and was highly professional. He looked up the shelf as we browsed around the store. Calvin found the exact bookshelf we wanted! It was in stock and we were quoted 4 days for delivery. To our surprise it arrived in just 2 days and on a Sunday at that! Thanks so much Calvin, we will absolutely come back to you for all our future furniture needs!
We stopped at Ashley MIllenia for a pier unit. Spoke to Calvin Williams, who was professional, on point and took excellent care of us. Two days later, unit arrived in perfect shape. Will absolutely go back to Calvin for any future furniture needs.
Everything was good till I read I paid 349.00 dollars for a warranty I never spoke to anyone about during the whole process.
Great experience salesman was awesome Calvin!
I actually give this furniture store a ZERO out of FIVE. Had a storage bed delivered on October 20 and the man that put my bed together BROKE the bed. It is now Feb 14 and they just replaced my bed and when they took the bed apart there were three other things wrong with the bed from when they installed it. This took FOUR months - multiple phone calls, emails, online chats and a trip to the store....and it only got resolved when I disputed my credit card charge. For FOUR months and a broken bed they are offering $150 ...um, that is the amount of the coupons I get in the mail. This is ridiculous. Never again with Ashley Furniture --too many issues and the cannot resolve a bed replacement. This issue should have been fixed by the end of October. I should not have had to go through hoops to get something fixed that YOUR INSTALLER BROKE. I recommend Haverty's or Hudson's have excellent service at both those places. (unfortunately they didn't have the storage bed I wanted) If you see five stars on here for this store...be leery as it is probably the workers from the store planting their own reviews to up their rating. 0 out of 10 - do not recommend Ashley by the Mall of Millenia.
Great selection and an excellent store rep that knew the products and helped me pick out the perfect couch.
Bought an adjustable bed base. Used once and made my back worse. Was told I was stuck with it. Terrible return practices. I've spent 15k in 6 years. I won't spend another dime there
There are a lot of furniture stores around, but the guy taking care of me was the deal breaker! Calvin is an amazing guy, went with me through everything I needed for about an hour! With patience and kindness I have never seen. Look for Calvin!
Calvin Williams was incredibly helpful. Amazing service. Very kind and respectful too.
Kelvin was great! Super helpful and knew exactly what I was asking for!
(Translated by Google) A lot of variety that you don't know where to start, I went for a piece of furniture and ended up with a new mattress hehe. But the truth is that after the incredible deal that Steve gave me I couldn't resist. When they go ask for him you can get what you are looking for and even more. (Original) Mucha variedad que no sabes por donde comenzar, fui por un mueble y termine con colchon nuevo jeje. Pero la verdad que despues del increíble deal que me dio Steve no pude resistirme. Cuando vayan pregunten por el podras conseguir lo que buscas y hasta mas.
Great customer service. Bryan Celis was amazing. He provided excellent service and was very knowledgeable about the products.
I bought a sofa at Ashley with vendor Luis but Ashley didn't delivered the pillows that were included with the sofa. I went to the store to make a complaint (case # 07692956) and called them too but It's been 2 weeks since I've been waiting for them to give me a solution. I would not recommend anyone to buy at this store.
Our previous experience with Matt was great - suporttive, attentive throughout the whole process - and with Fatima today it wasn’t different: proactive to show us different options with transparency, and very clear on everything we were getting. Looking forward to receive the new furniture and have them assembled, to start enjoying!
Purchased a really nice nightstand and chest of draws for Ashey Furniture. Arrived promptly as agreed However on unpacking discovered a leg was damaged. Called customer services and explained the problem. Sent photos as requested. NO FURTHER COMMUNICATION !!!! I KEEP CONTACTING THEM AND HAVE TO HANG ON FOR A VERY LONG TIME ON THE TELEPHONE AND KEEP BEING TOLD THEY WILL RESPOND. AFTER 4 LONG DISTANCE CALL I HAVE NOW BEEN FORCED TO SHARE MY VERY POOR SERVICE REVIEW. The same furniture is for sale at Target for just a few dollars more. Wish I had purchased elsewhere !!!
they have good stuff. many options
I changed my mind many times regarding the configuration of my new sectional, but Luis Diaz Ortiz was patient with me and helped me find the perfect couch! He even honored in store and email discounts to give me the best deal! I love my new couch!
Worked with Calvin and he was amazing! Guided me and my Fiancé through everything that we were looking for and got us a great deal on our couch and dresser. 10/10 would go through with him again. Great service.
Ky B is awesome. Helpful from start to finish.
Moe is awesome
My family and I have returned three times to work with Mo. He is attentive and patient with our needs. Please go speak with Mo if you need to purchase anything from this location.
Kai was very knowledgeable about the products and took time to understand our wants and needs. Will definitely go back to him for our dinning room set as well!
Bryan was very attentive! Thanks
Alexander was super helpful during the ordering process! After the order, I sent him a few texts with questions/concerns and he replied immediately and addressed everything. I recommend you see him if you are planning to buy furniture at the Millenia location!
Spoke with Jay and we were able to enter the order as planned, scheduled delivery, and all went smoothly. 'Just waiting now for the delivery date! All good!
This was my first time dealing with this specific store. They gave us a delivery time with a 4-Hour window took time off from work and waited in the 4-Hour window we're at the 5-Hour window and they still haven't shown up as I typed this. I called the store and got connected to dispatch the person on the phone was so rude so disrespectful and basically told me to hurry up and wait. After she kept telling me I needed to call the store when in fact I thought I had called the store, when I asked her to transfer me to the store she transferred me to a survey line. I will never do business with Ashley Furniture again they have the lowest quality customer service I've ever seen in the business. When I track the furniture delivery it's still another two to three hours out. Thus creating a delivery window of 8 hours. I spoke with the driver and was told he would be here at a certain time he did not show up at that time and the time is still ticking!
Alan was a great salesman. He was direct and pointed us in the direction of pieces we were interested in seeing. He answered our questions and had a great sense of humor. He asked questions to understand our needs and never tried to upsell us which was refreshing.
Rebecca was awesome!!
(Translated by Google) Always ask for Steve Jaramillo, an incredible seller of tempur pedic mattresses, and also very friendly. (Original) Siempre pregunten por Steve jaramillo, un vendedor increíble de colchones tempur pedic ,y ademas muy amable.
The experience in store was good overall. We found a costly couch that fit our expectations. They told us if we purchase it, we would get it within 4-6 weeks. We did not receive it for 12-13 weeks. When we received it, the couch set (~4,000 total) came without any plastic wrapping to protect it and had multiple dirt marks on it (on all 6 pieces). In addition to this, the person delivering scratched our wall in our rented apartment, leaving a large black line. Customer service was contacted, and they offered to come and clean the couch. We denied this service and asked for a discount for the inconvenience of the wait time along with a replacement of the couch. We have emailed them multiple times since then asking for information, and have received no response. In an attempt to get a hold of the orlando location (zip code 32839), we keep getting transferred to an overseas representative that takes us on a cycle of "transferring us" to the orlando store, and then somehow speaking with another overseas representative. I RECOMMEND YOU STAY AWAY from purchasing anything from ashley furniture. As a corporation, their customer service is lacking greatly. No furniture is worth that headache.
I purchased a sleeper couch, coffee table & TV Stand. The Coffee table and TV stand are nice. However, for the money spent you would expect the quality to be a bit better. The individual pieces were mislabeled for assembly making the process extremely frustrating. The couch is comfortable. I haven't tested the sleeper for fear of Ashley not replacing it b/c I did not receive the advertised product. Almost immediately upon receiving the couch, one of the cushion zippers broke. The queen mattress is smaller than advertised it is not queen size. I have tried contacting Ashley multiple times and finally, after multiple attempts and at least 2+ hours of phone calls and messages finally was able to schedule a technician to come to my home to assess my claims. When the day of the appointment came, no one showed up. I called Ashley and they explained that my actual appointment date was not the initial date the first agent communicated to me. 3 Months later, I'm still waiting for a technician to come to my property. What a joke. When I made the original purchase. I opted into the extended coverage plans. I can only imagine what a nightmare it would be if I needed to schedule an additional claim once the Ashley warranty expires. Overall, not a great experience. I don't feel as if I received value for my purchase in the product quality and/or support. Buyers beware
Not helpful
Hi to all, I highly recommend this store. Our sale rep Matt is one of those, who really cares about customers, who values time of customer, who can advise you and honestly talk to you. I’ve got my very first home in USA, and, I’m so grateful to Matt and his manager for helping me to get good quality furniture with best prices. I recommend Matt to all my friends and colleagues. If you need to get many things, don’t think too long, just go to Ashley and ask for Matt 💯
Their site does not let you search for what you want. No filter choices!!!!!
They do not have a return or exchange policy. Would not of bought if I knew that. Stuck with a 7k useless piece of furniture. Was about to buy more stuff but will go to Ashley’s online where they have a return policy.
Excellent furniture store, many options and styles, I recommend you look for Rebecca, their star salesperson.
This review is purely based on my initial interaction with the store staff; I had the pleasure to be greeted and helped my Matt who was very knowledgeable and professional. As we wanted to look at a different furniture stores down the street, Matt was very kind and not pushy. He knew what we wanted by asking questions and identifying our needs; this is a skill that I appreciate seeing in a salesperson, rather than being sold something that we don't need because it's a good deal - so thank you very much for that Matt! He left us his card and told us we could ask for his colleague, Karam, the next day as he won't be at the store. We checked out a couple other stores and the next day I reached out to Karam to inform him that we wanted to order the items we had discussed with Matt. Karam wasn't at the store when I called so I left my cell and asked for a call back; we ended up texting and this was by far the BEST furniture shopping experience I've ever had!! Karam was very responsive, courteous and professional on his communications; after confirming everything down to every detail, so there's no surprise when I show up, I drove down to the store and in no time Karam took care of me. He was very friendly and knowledgeable but what really made me like this store and these 2 gentlemen was that they made this experience very smooth and easy for me. We've had purchased from Ashley before in California but the experience wasn't the same at all...hence, this long review that I wanted to write to acknowledge and thank Matt and Karam for their dedication and superior service they delivered - I will definitely return to this location and purchase anything that we may need in the future, JUST BECAUSE OF THEM TWO. It's always easy to complain when something goes wrong, but it takes as much effort to recognize and thank someone when the job is done well. So THANK YOU Matt and Karam, I hope that your other clients and supervisors see this little note and also recognize you for taking good care of me :) Looking forward to receiving our shipment next week and hope to see you guys soon! Thanks again!!
I Don’t understand how the gm is in the position he is in. He made me feel really uncomfortable and was not friendly at all. Seems lazy and miserable.
They deceive you by saying that they will return your money or that they will give you a gift card returning your money with a % of promotion, it is a lie once you have the product they forget to send you anything and you have to start claiming everyone but nobody responds 5 months after buying and no one answers me for my return, do not be fooled by this store.
So far Ashley has been great- The sales Person Adam was great - this was our 2nd time buying items at that location and both times Adam has gone above and beyond to satisfy us.
Go ask for Sarah. She was great, made it a relaxing and quick experience. So happy we can have our new sofa 🛋 in three days home delivered to our home!
Went to the store and was greeted by Matt! Told him I was just looking around since I hate being followed! Well he told me his name and let me go on my way! Once I needed help he appears like magic! He helped me and explained all the type of fabric to stay away as my son had some allergies. Anyways to wrap it all up this guy was amazing! Didn’t pressure me at all and gave me my space but was always there when I needed him! I’ll give him a 10 star out of 5!!! Matt you was great and thanks for answering all our questions!
You want Great furniture go to Ashley's it's a little bit pricey but well worth it
It has been pathetic experience. While buying bedroom furniture last Oct, it was said that I will get it in Dec. I got it after 9 months , they sold me bed with lot of space between headboard and bed and now they are Denying to replace bunkie board with spring box!! After spending 3k+, I would expect a better after sales service !
Rebece was awesome and so helpful, she went over everything with us, explain all the details, very nice and patience, so happy to deal with her
Fantastic job at helping us choose the products we needed, great delivery experience too
Though we had a good experience with Sales - Ky; the post sales service for delivery, installation and customer support has been pathetic. We ordered a sofa set (3 and 2 seater), queen bed and a dresser; and none of the items came in complete and functioning. Dresser came broken and was taken back, bed was missing slats to complete installation, 2 seater sofa was having issues with head rest followed by an issue with reclining as well. I have called customer support more than 10 times, in one week, and was routed or not given a solution to all my issues in one call. Reached out to the sales person to escalate to the store manager and haven't received a response from the store manager even after following-up. Really frustrated with the overall delivery and support process.
We placed an order in February and it wasn’t delivered until August. In addition to a 6 month wait, the product came in damaged. The dresser was removed immediately, but Ashley won’t replace the parts for the bed. Better yet, we pay extra for “white glove service” and they have the nerve of putting together a bed with broken parts! Within their 72 hour return policy, we called to have them remove the furniture from our home. It’s now 2 months later and they still refuse to take the furniture. We bought a set, and now that dresser and bedframe are broken, we have two nightstands, and no need for a mattress and box spring. It’s a set, it belongs together. They won’t take the return of the mattress even though their warranty requires it to be on the bed frame which they will take away. Criminal? I’d say. So why spend $13,000 on defective product that takes 6 months to deliver, and no return? Don’t. Stay away from this company.
I livelli the store,but it is a little expensive,for me at least!!!
Great service 👏.
They were very friendly and helpful with everything! Big thanks to Marisol from Acima Leasing and Adam from Ashley.
La peor experiencia que he tenido. Me llevaron mi orden incompleta y dijeron que me habia llevado el articulo el dia de la compra. Deberiamos ser tratados con el mismo respeto y estamos pagando por eso. Nunca me pude comunicar con alguien directamente de la tienda. No compren en este lugar.
Moe was great! We were looking for a sectional couch & he showed us everything in the store that fit our needs. He was extremely helpful and knowledgeable about Ashley Furniture & their products!! Definitely ask for Moe when you visit the Orlando location. Found my perfect couch & even got a few barstools. Great furniture shopping experience!
We had a great experience at this location!!!Moe Alfayad was great, he was very patient and very knowledgeable. He was able to identify what we were looking for and we never felt pressured. Thank you Moe for a great experience, we are very happy with our purchase.
Terrible customer service- still have an item backordered, also had an issue with another item and been working with customer service for more than 2 months already to get it exchanged
Nobody answer the phone to help This is the worst store !! Never buy here Sales associates are lazy and unprofessional
I ordered a few items separately at different times. The orders came in a timely manner and were assembled efficiently.
Went in right before closing and David was awesome! Bought a couch and the next day decided to buy a bar and he got all of it set up for the same day delivery! Awesome experience!
My husband and I were very pleased with the outstanding Customer Service provided by " Rebecca Murchison". She was very knowledgeable about the furniture and she was very friendly with us. Rebecca gave us plenty of time to make a decision and absolutely no pressure to make a decision. Rosangela and Joseph Baczewski. 8.13.2022. 👍😊👍
Customer service is pathetic…there was an issue with the love seat we got and we reached out to customer care the next day… they made a note of it and told us the at there will a technician come to our home to check… the technician came after three months. According to him there would be small issues that we need to adjust with. Surprised to know that instead or replacing the one with problem we were asked to live with the problem. Though we called the store many times to address the issue they suggested to check with customer care.. We paid 3000$ for this furniture and we can’t even get a replacement. What a customer care is this??suggest people not to take furniture from this place..
I usually hate stores where the salespeople bombard you with questions and suggestions and push you to get something more expensive etc. But this experience was nothing like that. From the moment I walked in I was greeted and guided in the direction I wanted to go. I never felt rushed or coerced. It was a great experience! Thanks Moe for showing me around and helping me to figure out what I want! And thanks Francis(?) for helping me seal the deal on day 2! Definitely 10/10 would recommend! Most were surprisingly “affordable“. I feel like I’ll use my furniture for a while so it’ll be worth it!
Would rate 0 stars only reason why this is a 1 star is because of adam and his personality which was very pleasant however NADIA AND GISELLE who calls thereselves supervisor do no belong in customer service or sales! THEY WERE VERY RUDE! I spoke to Maria in regards to an issue she claimed was fixed and wasn’t and I am now 2 weeks before move in date! She then told me I DID NOT HAVE A RIGHT AS A PERSON WITH COLOR TO SAY SOMETHING! Which I then informed her was very racist for her to say and asked for a manager she then told the manager she isn’t dealing with me and gave Giselle the phone who accused me of lying and said I was rude and flipped.i have phone calls to prove also. Had to contact corporate especially when Giselle (sad to even call her a manager) stated “ Well maybe you don’t have a right”.
Unfortunately it won’t let me post without a star so I have to do one even though they don’t deserve any. I ordered furniture 4/9 which was split in two deliveries one within a week and the other 5/22 because of a back ordered piece. It was no big deal to me because I understand that now a days most things are out of stock and companies are experiencing many delays. My main concern with a split delivery was assembly which my sales person said shouldn’t be an issue. I was never emailed, called, or texted for that first delivery. I had to call in order for it to be scheduled and I didn’t end up receiving those two items until 4/28, way more than the one week promise. My next piece is scheduled for 5/22, but they call me to cancel because it hadn’t arrived, next promise date is 6/7. I once again get no communication, and they never answer at the store. My sales rep (Ky) knows nothing, and can’t get a hold of anyone and is basically completely useless. I called many times and did nothing but hold anywhere from 30 to 45 minutes. I work over 15 hours a day so my time is very limited. I left work early 6/28 for a delivery that never arrived even though I got my 11 minutes away call. I was late to my second job waiting on this delivery. Only to be told the driver left the box oh and by the way did the sales rep inform you we can’t assemble only deliver. I am contacted by a Manager (Giselle) who then proceeds to schedule my delivery again. On 7/5 I leave my job and rush home for a delivery that never arrived because according to the routing department they have not received my table! I’ve shopped from Ashley’s many times in the Miami Dade and Broward area I was hoping to get the same amazing service in Orlando. If I would have received proper communication and they wouldn’t have made me waste my time I would never have cared if the piece was still back ordered. Skip this Ashley and just go shop online save yourself the aggravation. I’ve yet to hear from anyone since 7/5. Even though I have called and emailed.
The furniture was exactly what we wanted and the price was fantastic. Luis and Cody both worked with us to get us a great deal. Excellent experience!!!
The customer service is not great. I walked in and was asked what I was looking for and I said a storage couch and the lady said “we have one some where in a corner back there it’s called the Darton.” After trying to search for it, I decided to just walk out. If you are that lazy, where you can’t get up and show me where it is, I wish I would give you my money. I will never come back into this store.
Bought three rooms of furniture here. Chair was delivered broken. Returned chair to the store after 3 days attempting to resolve by phone with no luck. Giselle the manager at Millennia is extremely untrained. She told me she could not accept a return. She was quite rude as well. She is very unskilled and obviously in a position of which she is not qualified. I had to dispute the transaction with Visa. Very poor customer service.
Bought few pieces of furniture. One item was damage at time of delivery, so they rescheduled only to call me the same day to cancel the delivery due to issues with the driver. Asked them to waive the delivery fee, but they told me I had to contact the store. I contacted the store and they could not give credit for delivery fee but would find out and would call me back.. 2 days letter was still waiting for the call back. Decided to call to cancel and never answered and the phone system transferred me to customer service. When I explained that I wanted to cancel and why, they could care less and seemed very happy to cancel. After canceling I called the store to understand how my refund would be processed since I paid a downpayment. It turns they had not cancelled, but she was also very happy to process the cancellation, but they can not refund the same method of payment and that they would give a credit to the amount financed through their credit card and that it could take 2 billing cycles. Store employee showed no concern of me cancelling or made any attempts to Change my mind.. I guess they get paid regardless and are not really concerned about earning your business. I'm pretty I would not give them mine.
So Disappointed . Bought $10,000 of furniture here few weeks ago and just came back on the weekend looking to buy another $4,000+ worth. Sales man acted like he was giving us deal but it was the same online deals/prices. We decided not to accept the deal. He was not helpful when we found the same chairs we just bought a few weeks ago that were now on sale at the store. He said he would not give us a discount on the chairs we just purchased (that are still not delivered). This did not make sense to us. We will not be coming back because the salesman could not make a deal for us and did not allow us to get the same store discounted price for our chairs. We would have gone with the deal if we got our discounted chairs and if the sales man made reasonable deals with us as we have bought so much at Ashley. Will not be coming back again
Great selection and great value!
look for Mr. David Bise, and you will experience one of the best customer service that I ever had. ;-) tanks Mr Bise
Al principio todo bonito pero para verificar las ordenes que se quedaron pendiente el cervicio con el vendedor es muy irresponsable te dise que te va a verificar que el te llama y llevo días esperando respuesta más lo llamo y tampoco coje el teléf
I'm not happy a derive driver because they not shut the doors
We will never make another from this store. I was told even though I made a purchase via my credit card that I had to pay a 10% down payment and that it was the credit card companies policy to do so. I reached out to the card company Synchrony Bank and was advised that was not true and in fact if we wanted to spend the limit on the card that we could at one time. I then reached out to Ashley’s corporate office and asked the same question and once again I was advised that this “is not a corporate policy” I called back in today and spoke with Cody a Sales Manager at this location and he advised me of the opposite he in fact stated that this has been their policy and it fluctuates on the length of time being used (6 - 12 months would be 10% & 24 months would be roughly 25%) . The next area I discussed with Cody is that the item that was purchased & delivered on May 7th is now on sale for Memorial Day for 109.00 less than what it was purchased for. His response again that it is Ashley’s policy once an item is delivered you can no longer price match or return the item unless you have the extended warranty plan (which I do have) and it has damage to it. I explained to Cody it would have been nice if these things were mentioned or discussed when the purchase was made he said it was on a document that I should have received but honestly it isn’t
Overall, it was a great experience. When we entered the store no one greeted us to give us information or guide us on what we were looking for but after we voiced our concern at the front desk they were apologetic and took care of us from that point. Our furniture was delivered and installed efficiently.
⚠️DO NOT BUY WARRANTY FROM THIS STORE!!!!!⚠️ ⚠️FRIENDLY WARNING ⚠️ THEY DO NOT CARE ABOUT YOU ONCE YOU ALTEDY PAID THEM AND YOU NEED TO USE THE WARRANTY!!! THEY SAY ITS A THRID PARTY COMPANY AND THEY ARE NOT RESPONSIBLE FOR IT, BUT THEY DO SELL IN THERE STORE ACTING ITS THE BEST THING EVER :/ I ALREADY WASTE MANY HOURS AND EVEN WENT BACK TO THE STORE TO SEE IF THEY COULD HELP BUT ALL THEY SAY IS I MUST CALL THE 1800 AND DEAL WITH THE THIRD PARTY COMPANY I REPEAT PLEASE REVIEW ALL THE DETAILS OF THE WARRANTY LIKE IF ITS FROM ASHLEY FURNITURE OR IF IS A THIRD PARTY COMPANY THAT REALLY DO NOT CARE ABOUT YOU COMPANY MADE THE APPOINTMENT NO CALL NO SHOW !!!!
Thoroughly enjoyed our furniture shopping experience at this location! Our sales rep Moe was super attentive, helpful, but allowed us to shop around at our own pace and really experience the furnitures ourselves. We will certainly be coming back here again next time we need to shop!
This store has an excellent selection of recliner chairs.
Love the no haggle approach and if you go to the Millenia location ask for Ky, he was so patient, zero pressure and offered lots of honest input even if it meant going with a lower priced item. He definitely made a lifetime customer which is a good thing since I have an entire house to furnish.
(Translated by Google) Excellent location Their tools are fine Multiple purposes and prices There are car parks The hall is very big Find all the basic home equipment very high quality (Original) موقع ممتاز اداواتهم راقية متعدددت الاغراض والاسعار توجد مواقف سيارات الصالة كبيرة جدا تجد كل تجهيزات المنزل الاساسية بجودة عالية جدا
Sarah was amazing. She helped me find the perfect bedroom set and made the process so simple and easy! Thank you
Bought a credenza on 4/29/2021 and it was just delivered today 5/1/2022. My delivery got cancel 6 times and 4 or 5 of those cancellations were done on the same day I was expecting the item to be delivered. Although I called numerous times about my order always being cancelled, I never got a call, email, letter from the store with at least an apology about how this order. If I could I would give a 0 star. They definitely lost a customer and hope many buyers take in consideration my experience as it was the worst. 8/10/22 - after Ashley corporate contacted me and offered help, 3 1/2 months have passed and what I was promised never happened, even after contacting/following up with them 4 times. If you say you are going to help, then help. Don’t just add a comment here to show as if you care or want to help when you really don’t care. Never buying there again. Buyers beware!
We casually went to Ashley’s to browse the store. We were warmly greeted. After browsing, we saw some pieces that we were interested in, our sales associate David was patient and helped us to make a great choice. We plan on returning back.
(Translated by Google) Good (Original) Bom
Cody was excellent to work with. Will definitely get all my business in the future.
I asked before ordering my item, if it would be assembled upon delivery, I was told yes. They came delivered my tv stand without assembling it. I called the store while the driver was still in my apartment waiting to hear back about what to do with the item. They did not bother to answer the phone. Don’t accept the item!!! That was my mistake now it’s sitting at home and I don’t know what to do with it. I called the store again and they finally answered, the lady asked me if I had truly called the store while the delivery driver was there because she is been there with another operator and they don’t know how they have missed my phone call. That’s besides the point, I have a bigger problem at hand!!! I told her that’s second time I am calling and how I need this item to be returned. She told me she will call me back at 4 pm. I told her if they cannot assemble the product it has to go back. I have not heard back from this lady. Pleasant but not helpful and of course they don’t want to loose money! The last straw for me was to discover that the second item delivered had scratches and a small damaged area. Honestly, that’s too much. I will need to pack everything in my car myself and have it all returned tomorrow. Poor delivery, poor customer service, no follow up call, more work on my behalf because I have to carry everything back in my car. I wasted time, energy, and money. It’s a shame and clearly it’s all about selling.... whew!!!!!
Summary: garbage phone and email systems, will fight you every step of the way to get what you paid for. Phone and sales staff are friendly, office and front desk is not, twitter support is hit or miss. Do not buy from this company. The actual sales experience was fairly smooth, Dave was friendly and helped lower the prices for the bed and nightstands I wanted. Dave also was lying easy returns/replacements. What I got was a stained headboard, no screws to complete the bed, a damaged bed post, and a nightstand where the glider wasn't properly installed. After multiple phone calls (their hold system breaks, only way to get through was the call back feature and that broke as well, I eventually got support through twitter) I was able to resolve all issues I had... After almost 2 months of fighting for what I paid for and judging from what I've seen I was one of the lucky ones. No one replies to their emails. If an email says someone is going to contact you, they won't. Sometimes they'll mail you the wrong replacement parts. The poor contractors they use for delivery and technicians are misinformed about what they're there for. Do not buy from this company.
Adam is great, awesome customer service. He was very accommodating and helped us find some great pieces!
We looked at so many furniture stores and could not find the couch we wanted until we went into Ashley Furniture in the Millenia mall where we found exactly what we wanted! A gray leather reclining couch and loveseat with lumber support!! Mo was our sales representative and he was very knowledgeable, friendly and did not pressure us! The atmosphere was relaxed and the process was easy! We highly recommend ASHLEY FURNITURE and suggest you check them out! Ask for MO and you will enjoy your experience and hopefully find what you’re looking for!!!!
Newly married and need a bunch of stuff for the new house!! Love Ashley furnitures farmhouse styles! Simple and clean look for a great price. Cody was amazing in helping me pick out dinning, living room and bed room, delivery was easy as well! Everyone was extremely nice!
Great staff and furniture selection
Great staff
I bought a sectional caught and Francis treat us so great and very attentive.Good offers and nice location.
Awesome experience, my special thanks to AnnSophia, the best customer service I had in Orlando. Don’t waste your time trying to find a good store to buy your furniture go direct to Ashley Homestore Millenia Aza Way, Orlando, FL.
A year later came back to see David B. And he took very good care of me once again today! Awesome awesome service. I’ll be back again. David B. my sales person was far by the most amazing sales person. I recently had issues with a home Delivery from Ashley Furniture with my couches. And was super skeptical on having a mattress delivered to my home. David B. was very kind, compassionate, non pressuring , and understanding of my thoughts and concerns. After reassurance from David B, he took care of what I needed and wanted and in the end I agreed to have the mattress delivered to my home. Thank you David for showing that extra compassion and taking ownership for something that wasn’t even his fault, and most importantly going the extra mile. Despite my couch issues all my furniture in my living room and bedroom is Ashley Furniture. Going forward if I’m buying anything else for my home…..I will drive to this store location and go to David.just because of the level of service he provided. It was a very quick and fast checkout process once all was decided. Thank you David.
This store is awesome and Giancarlo C., the sales associate is great and was super helpful during my buying process! Will be coming back for sure!!!
(Translated by Google) I was more than pleased with Gino's attention, super recommended, he makes you feel super comfortable and gives you the best options that fit your search. Excellent your work!! (Original) Quedé mas que complacida con la atención de Gino super recomendado te hace sentir super cómoda y te da las mejores opciones que se acomoden a tu búsqueda. Exelente su trabajo!!
Unless they have items in stock don't buy anything.
Gino the best sales person in Ashley furniture Mill Mall God bless U at Davenport store
Nothing I wanted was available, 3 month back order on one, and up to 6 months on the other.
We found a exactly what we were looking for. Shavonne was extremely helpful. Glad we chose Ashley’s!
Ashley is a horrible company and they blatantly are lying to their customer. Our sofa is made from cheap fabric that started pilling immediately. When I contacted ashley, after 3 technicians came and multiple phone calls l was told nothing could be done as it’s normal wear and tear. I wrote a review on their website for my sectional to warn others of the issue, and they deleted my review. A customer service agent from ashley corporate even told me that their social media team deleted negative reviews!! Never buy from this company unless you want to get ripped off.
Ann is friendly and knows what she is doing.
(Translated by Google) He did not recommend them to buy with financing through Synchrony. (Original) No les recomendó comprar con financiamiento mediante Synchrony.
We never fail to have a great experience shopping at Ashley Furniture, and we keep heading back there every time we need something. The staff is friendly and helpful without being overly intrusive or pesky. No high-pressure sales tactics. They let you roam around but will check in occasionally just to make sure you don't have any questions. When you're ready to make a purchase, they are as quick as possible, explain everything to you, and go over all options thoroughly. We also love the variety and quality of the furniture there.
I had such a lovely experience with Sarah. She was very knowledgeable and accommodating. She took her time to help me find what I wanted and needed. Her taste is impeccable. I would most definitely return for all my home needs.
the attention of my sales person was very professional, Ann Venant. She helped me from start to finish 5 stars for her!
Bryan was amazing, he is very helpful and prompt with any concerns you may have!
I had a great experience and sarah was of great help!
Sarah is the most helpful! She was very professional and knew exactly what we were looking for. Definitely ask for her if you go there!
A couple of weeks ago I came in to this location, and from beginning to the experience was extremely pleasant. Moe received me up front, I told him that I was just looking and gave me time and space to look around with calm and no pressure, and the end he checked up with us to see if we had any questions, and explained a lot more about different options available. Overall was an amazing experience, way better than City furniture, Rooms to go or any other furniture store that I have been to. If you need a couch go and ask for Moe, he did a truly amazing job even checking in to see how was the delivery. Just AMAZING!
We bought all our furniture with Gino, he was very helpful, knowledgeable and very friendly. I recommend going to him for service. Their store is clean, organized and overall it was a great experience.
No deals, but nice furniture. The delivery was on time and very professional.
Bough more than 20k in this store and just got trash. Defective mattress. Bed was dented. Called them and their answer were sorry we cannot do anything about it. PROBLEM was solved after couple months. Thanks. You guys have a huge inventory and a big store. You just need to hire a polite employees. They literally laughed at me when I was going to the store. So sad.
Excellent service from advisor David - very knowledgeable and helpful in my purchasing experience from start to finish. The set is beautiful, can't wait to see it in my home!
My shipping date keeps getting pushed back. It's been 3 months now and I still don't have my sectionals. Seems like they just stole my $6000. Never buying from Ashley furniture ever again.
I was having so many issues with ordering online and was getting super frustrated. I finally was able to get help from Ky at the Millenia location and he went above and beyond for us. He was amazing and took care of all our needs. I already received part of my order, can’t wait to receive the rest of my order.
Bad bad bad Customer service, I no recommend to buy in this store. The management is with bad attitude
Great service. Sale person allow me to walk around the store and take my time, at the end I ask him for help in finding the living room set that I was looking for, he help me and I was able to order it. He was helpful and provided me with great customer service.
I ordered a new bed set and was told by the salesman that I was buying two nightstands a dresser and a bed I only received the bed and nothing else and then was told that's all I ordered that's what I paid for and I feel totally ripped off like I was conned out of my money They charged me 900$ for the drawer's under the bed there are only 6 drawers under the bed & also came damaged I was told they have a no refund policy or I can't return it I literally haven't even slept in it Also I paid in full in November go somewhere where they don't try to rip you off Ashley's furniture employees don't care and it's very hard to get someone on the phone to try to resolve anything
Lived in Orlando 10 years Everytime we went to Ashley furniture we saw something that would buy but it was like all the items were out of stock for 6 weeks and that was all they would say. So walked out and went to American freight on obt and bought the furniture there it was in stock. This was way before the vivid shipping problems
I would strongly recommend Giancarlo Cento at Ashley Homestore to anyone looking to purchase furniture. He was knowledgeable, forthcoming, personable and helpful. He allowed us to browse at our leisure but was available to us when we had questions. He went above and beyond to ensure we understood our selections and answered all our questions. A really excellent experience.
PLEASE READ i know this is a long review but it’ll be helpful Terrible terrible customer service i bought this dining table in store December 13th they delivered it and did not build it the men told me they can only deliver it even though there from ashley furniture and had another person come over 10 days later he came to just repair it and told me he can’t repair it he literally looked at it and walked out and said he will have ashley furniture call me back to have a person come out and build it that was on December 23rd December 26th comes two men came and build it half way which your seeing in this photo i provided and left cause they didn’t have the full hardware and told me to call ashley furniture Customer service once i called the lady said she can have someone send out hardware pieces and then have other people to come and fully build it here it is January 10th and it’s still sitting in a corner have no pieces for the table nor anyone came out to build it called today to get a update they told me i have to now pay for those hardware pieces extra which was not mentioned in the previous conversation she said they would be sending it out. don’t waste or spend your money here please terrible customer service and communication it’ll be 1 month since i been going through this over a 4 seat round small dining table
Salesman was extremely helpful and product was available. Very happy with the experience
Great selection of furniture. Customer service is very attentive.
We went there to just look at coffee tables and the service received by Adam and the answers to the questions was enough to convince us that we found the tables we wanted and the price was right. So we bought the tables.
We worked with Matt at the Orlando Store and he did a fabulous job for us! He answered all our questions, was responsive with phone calls/emails, and helped make sure we got all the parts and pieces we needed in our order. He's also been helpful in getting our deliveries scheduled as needed. A great experience so far!
Always deal with Dave great service! Great prices!
WORST COMPANY TO BUY FROM. Do not purchase from them unless you want your furniture a year from when you ordered it. Absolutely ridiculous.
We ordered a sofa that was suppose to be delivered 12/10. Sales rep said they would call or text if there was a change in delivery. No phone call no text and no sofa. Called a sales rep and they said oh your order will be delivered 12/14, you should have gotten a message. We got no message and had movers come in a dispose of our old couch on 12/10 in preparation for a sofa that was suppose to be delivered today. We have family coming and the fact this is not the first time Ashley Furniture has pulled this. We wanted another sofa, order went through then 2 days later they called and said "sofa is no longer in stock". They told us what was available and when it could be delivered and we choose from an "in stock" sofa but now they pushed delivery after I stayed home from work today and had my old sofa removed. I recommend no one deal with them.
Had a great experience with David Bise at the Millenia store. Very helpful and professional. Recommend you use his experience.
Adam did a great job helping me with my purchase,
Just don’t buy from here. THE WORST quality furniture. EXTREMELY BAD CUSTOMER SERVICE AFTER A PURCHASE.
Ashley Furnature at Millenia is seriously the WORST run store on the planet. Their customer service is deplorable. The communication from their side is nonexistent and their problem solving skills are a joke! 7 trips to the store to resolve this issue because no one will call me back or willing to take on the problem. The GM is never there and the manager on duty is always unavailable. I changed all my plans today for a scheduled delivery and pickup for damaged products they sent me. Turns out they didn’t actually finalize my purchase and now won’t be getting it until sometime in December. This place is a joke and avoid at all costs!
Good service in store, very nice salesperson and quick delivery. However when we opened the box to build the table, one leg was broken in half. I called Ashley and waited on hold as caller #46!. i now have to go to the store to return and get replacement so not thrilled about this.
Matthew is vey helpful, attentive to your needs….he is patient while your thinking it over and still looking. He got me the best deal and I’m super excited about the out come.
Terrible customer service. I walked and associates were on their phones and didn't even say hello. The associates helped the couple that walked in behind me and didn't even speak to me. I will never return to this location. If I could give them zero stars I will.
Good personal. Nice service. Is the best place to buy home items
I have purchased a few things from Ashley furniture and I love how affordable their stuff is.
We will NEVER order from Ashley Homestore again. After being told that the table we ordered would arrive in 2 weeks, it took 2.5 months with constant miscommunication with delivery team and local store.... Upon arrival, we received a table that we didn't order, it was selected incorrectly by the sales guy. We were told we can file for an exchange from multiple parties, including the salesperson when we came into the store after the fact, only to be denied and told we cannot exchange the table. The lack of communication and being lied to by the local store is completely obnoxious. 0/5 stars if you ask me.
We called up on the phone and spoke to Chris McKenzie about a couch we wanted. He was very knowledgeable and got right to work with pricing and all the details. We came into the store to look at the couch and once we arrived he was so helpful to get our new couch! No sales pressure at all and made us feel at ease. Would highly recommend Ashley because of the customer service I received from Chris!
Kye is a wonderful Salesperson. He guided us through the store and very patiently understood our requirements and our taste. He was not at all in hurry to sell the furniture, instead he was more interested in helping us choose the right furniture. His honest advice helped us make better decisions. The store Manager is also very cooperative and helped as much possible. We had a very good experience and would continue visiting this store for all our furniture needs even in future.
Steve was a great salesman and helped funnel down exactly what I was looking for! Highly recommend him.
The People Selling the Furniture are great. The delivery is Horrible No way to talk to them its all on there schedule. We still have zero furniture a week later and no way to communicate.
Mash was an amazing sales associate! He was patient and had all the answers for every question. A+!
WORST EVER. AVOID AT ALL COSTS. Our horrible experience entails an incorrect delivery address (like completely wrong town), a delayed delivery, new items damaged in delivery, deletion of case filed for said damage, and deletion of account/order information so customer service could pull up our order and therefore couldn't schedule a technician to fix the damage! Not to mention every time you call customer service it is a minimum 40 min wait!! We paid in full AND BOUGHT THE WARRANTY, how do they treat people who pass up on the warranty? We bought our item in August, it is now October and it STILL hasn't been settled. This has been a HUGE waste of time and incredibly frustrating. Buy your furniture literally anywhere else. We just moved from San Diego to Orlando and need to buy all furniture, but we will NEVER be back to Ashley Furniture. Your (big) loss Ashley.
Emery was so helpful with helping me pick out a new bed frame and mattress. He never rushed me and gave me all kinds of information to help make a decision between two bed frames I was looking at. I will definitely let everyone know to go see Emery if they have any furniture needs!
I bought my couch 15 months ago.. These are the current pictures can't believe that it didn't hold up better than this.. Not to mention everytime I sit down I get up with pieces of couch all over me
Spent over $10K on July 4th and STILL waiting on my items even though it was promised to me that it would all arrive by 7/24. And the delivery date has been moved back 4 times. It seems as if their interest is to simply sell but not deliver customer care. Will be canceling my order tomorrow. This is a joke…
First time bad experience with the management and customer services folks at millennia mall Orlando Florida Ashley outlet. However we had an excellent and professional sales representative experience who spent 3/4 hours to get current information on our 3 bedroom sets. But after the purchased the management and National customer services provided me poor services on deliveries.I cancelled the order thinking what services I will get if I need them to fix something after the delivery on under warranty furniture. I feel sorry for excellent sales representative who was professional all the time but unfortunately he doesn’t have strong management team to support him.
It’s really sucks at communicating and congratulations. Been waiting for my barroom Delivery for 2months and still don’t know when and how I am getting my stuff .
Waited months for the couch I ordered and then it was the wrong color when they delivered it. They told me I would have to wait months again if I wanted the correct color because "other people bought it before me" even though I ordered this color before they did. Placed another order for an item online last month. I got a notice that it was delivered but never received the item. I have called the customer service line 3 TIMES now and each time they have told me that it is getting resolved. But then the next time I call they tell me that no one actually worked on anything or put anything through to resolve my issue.
Service was slow
I just purchased my home furniture from Asheley's and I was impressed with the level of professionalism, kindness and knowledge from Gaby and Kimberly . My mom was visiting from South Dakota and everyone treated her so nicely and accommodating . Thank you again, Gaby and Kimberly! We will be back soon, I just know it.
If I could give 0 stars, I would. Abraham, the “manager” was dismissive and rude. Would NOT go back to this location. The one on Osceola parkway is better.
Very good customer service
I recently moved and needed some new furniture and of all the places I've been this store has been the WORST experience. We went there in June, and were told our sideboard would arrive mid-July - that's fine. Come mid-July there are no updates. The Ashley website is horrible, and if you buy something from a "Homestore" you can't get updates online, you have to contact the store. I call the store, and no one picks up (no one ever picks up the phone here) get transferred to corporate customer service that tells me August. I finally get hold of my sales rep and he says September. It's now September and I get a call from Ashley corporate saying it's now going to be another month. On the phone now attempting to get a refund, but we'll see how that goes. Seriously, just go to Ikea, West Elm, like literally anywhere else.
I called the Millenia Plaza Way store today from Pennsylvania and Emery Milton ended up becoming my sales person. He was able to answer all my questions and was very personable and knowledgeable. We ended up having a wonderful chat and later my daughter went to the store and met with Emery he was just as wonderful in person as he was on the phone. By the time my daughter left she was a happy customer and so was I.
(Translated by Google) Excellent attention, very beautiful things for the house (Original) Excelente atencion, cosas muy bellas para la casa
Explicitly lied to me about delivery dates.
I’m not one to write reviews, but after months of dealing with them I feel I should warn others. Do not waste your time with this store, let alone with this company. The headache is just not worth it. Over promises and under delivers. Completely ghosted by them all together while we are still missing items. Impossible to get ahold of. Save yourself and take your business literally anywhere else.
DO NOT BUY FROM THIS STORE - I beg you as a frustrated and exhausted (former) customer. My boyfriend and I purchased a dining room table at the beginning of July. We were told that delivery would take two weeks. I received an update that we would receive the table on August 10th...then I got an email saying we could have it earlier. I selected an option to get it a couple of days earlier. When the delivery company arrived, they had the chairs but not the table. They said someone from the store was supposed to have called me; however, they did not. The delivery team then returned a few days later for the table; however, were an hour and a half after the delivery window without any notice and had the table and legs but no hardware to put it together. I was told I was going to get a call to reschedule; however, never did. When I received an email saying Ashley could redeliver the table today, I was pumped. Finally...my table would get here. Unfortunately, when I checked the website, my delivery could not be tracked. After speaking with Jean, an online agent, they said that the delivery company contacted me on 8/14; however, I have no voicemails and no calls from anyone outside of my contact list. They then said the table was backordered until September 11th and there was nothing they could do. When I said I wanted to return the chairs, they said I had 72 hours from after it was delivered to return. I don't have the entire set and won't be getting it for a month from now. After asking if there was anyone else I could speak to to save a future customer and not cancel the other things my boyfriend and I ordered, Jean refused to help or see if anything else could be done and instead told me to "try to have a nice day". There are a TON of better furniture stores in Orlando that have more reliable delivery service. PLEASE do not make the same mistake we did and select someplace else. (And honestly, this isn't even counting the other issues I've had with Ashley's online ordering and delivery service where the couch I ordered wasn't put together and instead dumped in my living room for me to put together and get rid of the packing materials. It took me about 2 months to get a refund for the delivery service on that one and SEVERAL phone calls)
Gino was very professional and helpful. He was able to answer all our questions and helped match several pieces of furniture together.
The salesperson tacked on the $50 furniture protection plan without asking me and charged me for it. When I asked to remove it, he was rude and told me I had to go to the office and they would handle it. He also tried to tack on delivery and assembly without asking me first. I'm extremely upset and disappointed in the service I received at the Millenia location in Orlando.
Two weeks for the store manager to call back. Disgusting service. Staff have lied and lied. I would not shop here again. Staff are useless and service is awful
Chris my sales guy was great, easy to work with, friendly and great prices.
This is a great furniture store. Highly recommended.
Staff at store was fine, but furniture is cheap and poorly made. A couch I purchased 2 years ago has fabric that is wearing and torn. I don't own any pets either to add any extra wear. I would have hoped that a couch would last more than 2 years, but buyer beware that Ashley furniture is cheap.
The purchase of the mattress was a smooth process. The delivery was quicker than expected! And the mattress was very good quality! Very happy with my new mattress.
This place has a varied selection for what I was in the market for. Didnt buy, so I can't speak to quality, but you should have no trouble finding something to fit your needs.
Very good 👌
Everything I purchased from Ashley furniture over the last 2 years there has been something wrong with I recently purchased the bed that goes with the rest of the bedroom set I have has been delivered 2 times and both times damaged I give up on Ashley furniture now I'm stuck with part of a bedroom set that's not going to match a bed I buy from somewhere else if your going to buy furniture buy it somewhere else if you dont believe me just go to the store and hang around the customer service desk and you will see plenty of people complaining about the furniture.
Excellent furniture, thanks.
Awesome 👌
Great customer service. Ky was so helpful and knowledgeable. Quality furniture at a reasonable price. Kudos go out to Ky. Thank you for all your help.
I did a lot of research before coming to Ashley, and I actually called first. My salesperson, Juancarlo, was kind enough to measure from the floor to the seat of the sectional I was interested in. I went in the next day and Juancarlo showed me the couch in question as well as another possibility. I made my decision and the purchase process was quick and easy. I'm excited to get my new sectional soon!
(Translated by Google) Very pretty (Original) Muy bonito
Looking for a new couch
We order a bedroom set we where told that the bedroom set and mattress where in stock and will get our stuff in 2 weeks the Delivery day they told us will be another 3 weeks will be getting the Delivery on July 6 the Delivery day they told us again we be getting our stuff on July 26 for such a big company they need to be more Serious they should tell the customers the truth when they will be getting the stuff I know a person they told the same think and she got her stuff 3 months later I will not recommend Ashley and I did cancel my Order
Sales
The customer services at The store it’s absolutely horrendous. There is an issue with my parents order and I contacted the manager Rose at the store and they left me waiting for 1:45 min on the line and she never came to the phone. They over promise and don’t take care of their customers. Needless to say I am never buying at this store again.
I loved the experience that I had at Ashley HomeStore - Orlando | 4607 Millenia Plaza Way, Orlando, FL 32839, USA on July 4th for the Holiday Event. Thank God for my sales associate - Tiffany Zelaya. She is the best (ask for her if you go to this location). She showed me around, and when I described what I was looking for, she knew exactly where to find it in the store. I went to several other furniture stores (i.e., City Furniture, Rooms 2 Go, etc.) in the area, but they will only introduce themselves as you enter the store. Then, when you ask them something about what you are looking for, they say look around, and if you see something you like, I will help you...that means I have to find the items in the large store alone, then stop and find a sales rep, etc. That is too much like work, and I am there to enjoy my shopping experience. You all should take a page out of Tiffany's book and make each shopper feel like they have a personal assistant as they shop. She personalized my shopping experience. Tiffany, the Graham Family indeed thanks you for the outstanding customer service and fantastic furniture deals at Ashley in Millenia of Orlando. Also, a special thanks to the Sales Manager - Keshan (I may be spelling that wrong).
Horrible there aren’t coordinated with nothing
Our Sales Associate was super.
very very bad service, I ordered three types of furniture from Ashley, they sent me a completely different, cheap item. I do not know how long I have left to live on, (I am 28), but never and in no case again do I want to deal with this company, and I advise all people to do this.
Rafael did a wonderful job with our order. Took time to explain things and make sure we got what we wanted. Very nice and gracious young man. All in all it was a very pleasant experience. Great job!!
Our sales rep was amazing. Very informative and worked quick to get us our transaction done.
Luis was our sales expert and he made our experience effortless and stress free. This guy was amazing he should be promoted he was so awesome. Thank you Ashley Homestore for having the right people to serve the customer. John Morrello
Wonderful experience!
THEY HAVE THE WORST COSTUMER SERVICE THAT I EVER HAD TO DEAL WITH. THEY SUPPOSED TO DELIVER A CARPET ON MAY 26th and IM STILL WAITING!! It’s UNACCEPTABLE! EVEN WORST THEY DIDNT DELIVERED THE CORRECT SOFA. I SUBMITTED MY CLAIM, THE TECHNICIAN CAME TO MY HOUSE, PLACED THE ORDER , AFTER 10 days I JUST RECEIVED A WRONG PART OF THE SOFA!!!!ITS UNBELIEVABLE. AS AN ATTORNEY THEY DESERVE TO GO TO COURT.
UPDATE: I am so glad that some customers are receiving great service. My interactions with the staff was excellent when I went into the store for my purchase. They were all very pleasant and friendly including Ibrahim (manager) and Nicole (Sales Representative). It was only when there was no follow-through and with damaged merchandise that became a problem for me. After the review was posted, received information that they would be sending a technician to check on the damaged head-board. But, on the 24th an email came from customer service department (Paul) that since the merchandise was picked at the warehouse, it is considered as "As Is" and cannot be repaired. I had NEVER PICKED up the merchandise, it was delivered to my home. Why is there a discrepancy? What are they trying to hide? I am stuck with a damaged headboard and incomplete merchandise. And still no apologizes or contact from ANYONE with the store. ___________________________________________________________________ Moved to a new house. Due to late delivery from Macy's, we went to the store on Millenia Plaza Orlando. Ordered a Queen bedroom suite and King mattress. Paid $ 200 for same day delivery for Queen Suite. After the partial delivery( no box spring), we immediately noticed that the headboard had multiple Knicks on them. Mind you, had taken pictures at home. Definitely during delivery. Immediately texted the sales agent (Nicole) who never even bothered to contact back. Asked her to expedite it to Manager. Nothing!!! Complete run-around. Went to the store to check on prospective delivery on king mattress (tentatively promised to be delivered on June 17th). Was told that there was no Queen box spring or order AND the earliest it could be delivered was after July 5th. Was looking to furnish the entire house. Only care for customers BEFORE purchase and left hanging later. Horrible service. Don't get convinced by great prices. Look for quality too. The suggested extended warranty did not help. Bounced by both. No follow-up.
WORST CUSTOMER EXPERIENCE I HAVE EVER HAD IN MY LIFE…AND BY FAR! I bought two chairs on 01/30/2021. I was ok with them taking a couple of weeks to deliver but I also repeatedly asked the sales man if the chairs where in stock to what he always replied that they where (I knew that if they weren’t it would probably take more to deliver). Some days after the scheduled deliver date I had not received any call or update about my order so I decided to call. I learned that the sales man had gone out of his way to lie to us because the product was never in stock and it had to be made from scratch, additionally it could take them around a month to finish the chairs and then another couple of weeks to deliver, to top it all I had paid debit so I was out if the money already. Not ideal but decided that I could wait. During this time nobody ever called me, sent an email or any kind of communication (different from marketing spam that I keep getting even after unsubscribing). At this point I decided to call some days before the second scheduled deliver to make sure everything was on track. This time they said that if would take them probably until JULY to get the chairs into the distribution center and then more time to deliver (this would be 5 months after the purchase!!!) I finally decided to ask for a refund. They said it would take 15 days, but hopefully after that I would never have to deal with this company ever again. I’m writing this on June 9, 2021. Almost 3 months after I asked for the refund and I still don’t have my money back. Its sure to say that I will never buy again in this company and will actively advise anyone I know to be careful as well.
(Translated by Google) The quality of their products is undoubtedly an attraction and the service is very warm and friendly. (Original) Calidad de sus productos sin duda alguna es un atractivo y la atención es muy cálida y amigable.
Awsome customer service and excellent prices.
THEY RESCHEDULED MY DELIVERY TWICE BECAUSE IN THE STORE AT MILLENIAL MALL ORLANDO FL, THEY TYPE DOWN WRONG MY CONTACT INFO AND THEY WERE TRYING TO REACH ME FOR MY EXPECTED DELIVERY AND THEY COULD’NT REACH ME BECAUSE THE MISTAKE AT THE STORE, AFTER THEY REACH ME BY EMAIL I CALL THEM AND THE LADY ATTEND ME SHE RESCHEDULED MY DELIVERY ORDER FOR TODAY 05/30/2021 BETWEEN 3PM -7PM AND ITS 7:01PM AND THEY HAVENT CALL OR EMAIL ME FOR ANY FURTHER INFO OR DELAY OR CONFIRMING MY DELIVERY AND I THINK THEY ARE NOT PROFESSIONALS OR THEY DONT HAVE ANY GOOD INTENTIONS TO MAKE A GOOD DEAL WORK OR A GOOD ETHICAL CONDUCT, AND I HOPE THE STORE MANAGER AND THE HEADQUARTERS FOR ASHLEY FURNITURE SEE THIS AND TAKE ACCION BECAUSE I WONT VISIT OR PURCHASE ANY ITEM AGAIN AND I HOPE NOWONE HAVE TO DEAL WITH THIS KIND OF STUFF LIKE ME OR OTHERS CLIENTS HAVE BEIN GOING TROUGH…
Has really nice items, sometimes you get a better deal online but they do match in store. Sales associates are very helpful
Fast friendly service. 3 days wait for delivery. Amazing 👏 for today's standards. Thank you!
After an awful experience at the store in Altamonte, I decided to visit this location and it was well worth it! Mrs. Nadia treated me with respect and kindness. She was very patient considering my somewhat difficult situation. Even after the sale she made herself available ensuring I received my living room set. Special thanks to her!
Nicole helped me pick out a mattress. She was very knowledgeable and not pushy out all. She answered all of my questions (there were a lot) and took her time with me.
(Translated by Google) The products are not of the desired quality, I do not really recommend them, I prefer sleep number rooms Togo or city furniture (Original) Los productos no son de la calidad deseada no los recomiendo de verdad , me quedo con sleep number rooms Togo o city furniture
The choice and sale of the sofa was okay. The seller Luis was attentive and helped with the values and conditions of delivery and protection plan. The delivery was scheduled for May 15th. On the same 15th I called Ashley's office to confirm delivery and to my surprise, the employee told me that there was a problem and the sofa would only be delivered now on June 8th. A complete disrespect and disregard, since I was not communicated at any time. She also said that the store sent me an email, which I checked again and it is not true. Disappointment!
Great service at low prices
(Translated by Google) excellent quality and variety of furniture (Original) excelente calidad y variedad de muebles
(Translated by Google) I made the purchase with the seller Chris Mckenzie is the only kind person in the store of the rest all the other people are rude and not to mention the women at the reception who pathetic how they serve people, the product is good but it does not work customer service I do not recommend this store and I congratulate the only Lord who knows how to treat people Chris Mckenzie (Original) La Compra la hice con el vendedor Chris Mckenzie es la unica persona amable en la tienda del resto todas las demas personas son mal educado y ni hablar de las mujeres de la recepción que patetico como atiende a las personas , el producto es bueno pero no sirve la atencion al cliente no recomiendo esta tienda y felicito al único Señor que si sabe tratar a la gente Chris Mckenzie
We looked over the living room sofas on the website and knew what we wanted. Emery Milton helped us find the sofa we looked at on line, and he did not hover. He was nearby and gave us help when we asked. He wrote up the sale and the furniture will be delivered at the end of the month. We were very happy with the service and will be back.
David was awesome and made the transaction smooth and effortless. Very informative and easy to deal with.
I selected two storage trunks that looked beautiful at the store. At check out staff said I bound not take the one available at the store but he could order. I purchased them and when I hit home and checked the invoice he added the 5 years protection plan without asking me. I was not happy but fixos not want to go back to complain . Today I called the delivery number to find out when the trunks are going to be delivered and to my surprise I hear they are on back order and will arrive only in July!!!!! When I bough they said the item was available ! .. I am really disappointed and seriously considering canceling my purchase.
Fantastic experience. Store associate was very polite and knowledgeable. We were immediately greeted very kindly at the door. Compared to the two other furniture stores we went to (rooms to go and city) Ashley had the best pricing hands down and a much better selection. They price matched the online only sale price for in store purchase. Not pushy to add items to order or anything else. Extremely satisfied and most certainly be returning for any additional furniture purchases.
I just left this place for the second time and will drive to another location to purchase what I want. The sales rep was absolutely trash and could not tell me why I needed to put a down payment on a item I was paying for with an Ashley CC. When I wouldn’t cave to what he wanted he stormed off like a petulant child. He went to get his ‘manager’ who wouldn’t even show his face or tell me why I needed a down payment. The customer service desk staff are just as awful.
Luis was a great sales rep. We got a good deal and are very happy with our furniture purchase.
The couch I wanted was out of stock everywhere online! Ashley website, other wholesale sites, etc. I walked into Ashley Home Store very hesitant because I was expecting them to say, "Sorry, you'll have to wait about 12 weeks for this couch" just like everyone else. But, nope! Christian (salesman) to the rescue! He happily listened and told me that it would be ready within 4-6 weeks! Placing my order was easy as ever, and he was extremely personable and kind. He was even very patient with my tired, worn out 4 year old in tow. Abraham (the store manager) was even kind enough to match the online price for me. I couldn't believe my ears! I'm so glad I didn't overpay at other retail stores around Orlando! Great, great experience. Thank you, Ashley Furniture!
I spent an afternoon at the Ashley Home Store in Millennium with a nice young salesman, Giancarlo, he walked me around the showroom in order to make sure I saw all that was available. I had to leave, but I wanted to make sure he received the credit for the sale, so I called him and placed the order, which was very easy and then I received a call from the main office and proceeded to pay for my purchase. I'm very excited about my purchase and cannot wait to receive it. Apparently it is very popular as it is on back order.
(Translated by Google) They don't deliver everything as it should. Always missing parts (Original) No entregan todo como debería. Siempre faltan partes
Had an awesome experience with Tiffany! She was very knowledgeable and helped my wife and I tremendously. I will definitely be back for more purchases. Thank you so much Tiffany
Good
I have been trying for weeks and leaving voicemails I am within the 1 year warranty and need only the metal leg (crossbar) replaced because my sleeper does not stay open to remain a sleeper. They seemed well staffed when I went in their store and purchased the sleeper but obviously not staffed enough to answer phone calls I don't like to leave onion reviews but I spent a pretty dime on this sleeper and would like a tiny part replacement that I'm sure isn't a noticable fraction of the total cost of my purchase. I also did purchase 5 extra years and they told me to call the store so please can you call me back
We went to City Furniture and Room to Go with no results. We got great service in Ashley Store. The sales person is very professional and very helpful.The store is lucky to have him.His name is Gino. Thank you for your help.
Decent selection.
(Translated by Google) I found what I needed very kind ♥ ️🙏 (Original) Encontré lo que necesitaba muy amable ♥️🙏
If you're in the market to buy a New furniture to your home, my honest advise to you, is trying to stop by the Ashley branch at Mielina Mall, and ask for the Store Manager, Mr. Ibrahim, who would do his Best efforts to make sure that you've received the Best experience ever. As a family, we bought from him three times, and in every time, we have received the Best Service that including: advise, find an another alternatives, and received the Best Price. Also. our Salesman, Mr. Adam, who went above and beyond to make sure we've received the whole information. Also. the Best Experience ever. Thanks so much for both of them.
Emory deserves 100 stars was not pushy and was very attentive to what my wife and I were looking for . Thanks Emory don’t ever let Ashley furniture lose you !
I went to buy a mattress. The seller, Brayn, gave us a really good attention and finally we ended up buying 2 pairs of pillows and the bed too. They have good staff, I recommend them 100%
(Translated by Google) excellent site (Original) Excelente sitio
Great customer service and furniture's
Alicia was very sweet and pleasant, I waited until she finished with her first customer of the morning, she was forth coming with everything she said, we bought a sofa and loveseat with the protection plan she said was a very good thing to have, when I return to Ashley Furniture Store at 4607 Millennium Way Plaza in Orlando Florida 32839, I will most definitely ask for her. No pressure, just smooth sailing. Thanks again Alicia Rivera.
Sales staff wore face shields instead of face masks, made me feel uncomfortable as they are not as effective as masks. Sales agent assigned to use did not seem very knowledgeable of the furniture, largely relying on reading the tags/displayed information. Furniture delivery was scheduled for 3 weeks from time of purchase. Was told I would receive a call 2-3 days in advance. Day before delivery did not receive any communication. Tried calling the sales agent that we had bought from. She explained she no longer worked at the store and did not provide direct contact for anyone at the store to follow up with. Tried calling the store directly, but was directed to the national service line where I was put on hold for 15 minutes before they dropped the call. This happened again before I was able to contact a support agent. They explained the shipment was delayed by another 3 weeks. I was frustrated that no one from the store communicated this directly to me and that I had to spend over half an hour trying to contact them only to get more irritating news. The local store should have followed up with us either following the employee no longer working at the store or for an update of our delivery being delayed. The store still had nice furniture at a good price so that’s why I still gave them a second star.
Mash is the man. He is so wonderful and get you unbelievable deals. Thank you for everything. Manager Kishan is god gift from a miracle.
(Translated by Google) Very efficient mul nice and efficient (Original) Muy eficiente mul agradable y eficiente
Thanks for Chris McKenzie Good friendly man. More active smile man thanks
Here's the thing, the furniture I received seems good (so far) but the delivery was a horrible experience. Drivers didn't know the address and wanted it shared to their personal phone numbers, didn't wear masks, didn't wear the protective foot coverings for my home floor, wanted me assemble parts of it with power tools, etc. Not sure what the process is supposed to be but, may be looking elsewhere in the future for better delivery service.
I purchased a lift table at Ashley a few weeks ago and it was delivered with a giant hole. The delivery people (who were terrific) took it back and a new date was established and delivered on time. The same day, I purchased couch at a different furniture store. They gave me a date for it to be delivered and then delayed in by three weeks - no big deal? I got rid of my old couch and had no where to sit in my living room. So I went back to Ashley and found a couch - a nice one. The salesman, Adam, was professional, pleasant and well informed. I'll be in the market for a mattress soon and I will go back to Ashley. The store I went to at the Mellenia Mall seems on the small size and I would say that their variety was somewhat limited.
(Translated by Google) It is a store where you can find any tools or tools to repair or decorate your home or office .. good customer service and a lot of American and Hispanic working (Original) Es una tienda donde puede encontrar cualq herramiento o intencilios para reparar o decorar tu casa o oficina..buena atencion al cliente y mucho americano y hispano trabajando
Nice place
Leslie had been of great assistance while we were mattress shopping for our new home.
(Translated by Google) Excellent products, prices are high (Original) Los productos excelentes los precios son altos
Chris McKenzie, sales consultant is really all that needs to be said. His service was amazing!!!! He took the time to search for the specific sectional I was looking for while other sales consultants ignored me. My delivery was on time and setup very quickly. If you ever go to the home store ask for Chris, you will be very pleased.
We’ve been in twice and the customer service is terrible. We thought we give them a second chance but never again. You can tell there’s issues with the employees in there. Their not helpful at all for a sales person to tell you the tag will let you know if it’s a sleeper instead of showing us is poor customer service. Also one Asian lady at the desk area with no mask and extremely rude! Stay away there are better places to shop for your furniture!
Worked with your rep Mr. Chris McKenzie and I had an absolutely awesome experience, he made everything so easy. I purchased an entertainment center and ottoman from him and my living room looks so good now.
No pressure to purchase nor get financing. Salesperson was very helpful and transaction process was painless. I like selection of furniture. Priced for people just starting out ($300) to well established buyers ($$$$$).
Very good visit. I told Giancarlo what I needed and he really met and exceeded my furniture buying experience.
Very nice largest in florida sooooo many options and staff is super highly recommended
I can’t even get in contact with these people. I ordered a table for 559$ in December and didn’t get it. I ordered a bed base and they delivered the wrong one twice. I will never shop at Ashley’s furniture again for this reason. Beware of the shady customer service they offer. Ridiculous!
Found what we want! In and out in 20 minutes. Great selection and service.
Did not buy anything. Ashley has up their game. The family will be moving to a new house shortly. I foresee Ashley supplying a large amount of furnishings. I was stunned at the selection.
I just pass the front store
Very helpful but gave us our space to walk around and look without pressure.
The sales associate Giancarlo Cento was the best we have ever dealt with! He was friendly, attentive, left us to browse but came back frequently to give us assistance so not pushy or overbearing, which was very appreciative. Unfortunately, we didn't purchase because we are very picky and what we were looking for just wasn't at ashley homestore. Highly recommend checking them out though and asking for Giancarlo!
They don't have a rating low enough for this place. I believed I was purchasing 2 White stools. Upon delivery I open the box to find they where bone. I called immediately. I was put on hold for 15 minutes before basically being told to go to the store. I went to the store explained the situation. The salesperson literally remembered me specifically saying I wanted white chairs. The manager & front desk folks didn't care at all. Gave me some case number that led nowhere. They have a convenient no return policy that was never mentioned. My best bet is getting chair covers for brand new stools Yay. Worst experience ever. They couldn't buy my business again if they tired. Doesn't matter though I'm sure this will go no further then this vent. They do not care.
WHEW... it has been a bumpy ride. If you are reading this- you are probably like me in the sense that you are always curious about 2 star reviews and find they tend to be very truthful so hopefully I can help. The store is amazing, the products have been great. But the customer service has been an absolute headache. At this particular location - If you want a sales associate that communicates, your advocate or even just responds to basic questions, it’s NOT Steve. Placed what many Ashley customer service agents (and I dealt with over 20 over these past couple months) would consider a large order on September 5th and am still dealing with things to this day. I understand Covid is a big part of all of the delay and I empathize with that however the part I don't understand the lack of communication and miscommunication I have received from Steve and Ashely in general. Steve has simply said thanks for the commission and has left me on an island to deal with everyone on my own - to even ignoring multiple chance to get ahold of for basic questions. Match that with the headache of a customer service line / system and you are in for more frustration than I have ever dealt with… Granted I ran into a few agents who were wonderful (shout of to Alexis and Tarriana) but otherwise my advise would be to make sure you know your case number and get the names of people you spoke too and don’t depend on Steve to be there at all. Tips to future buyers: make sure that whatever you want to buy is IN STOCK before you fall in love with it. I literally had a delivery man tell me, yea I don’t buy anything unless they can show me on the computer that it is in stock at deployment center at that very moment. I had a bed be delayed delivery 3 times- first time it was missing the headboard, then it was missing the drawers that were apart of the footboard, then the third attempt delivery the side rails where missing so by the forth attempt it finally made it. Also they wouldn’t let you know that it wasn’t being delivered till DAY OFF or multiple times the delivery people had to be the bear of bad new. Again, I have loved the product (hence the two stars) just would love to help anyone prevent my steps so they don’t go through the same experiences. Also, would love if Steve would reach out to me to make things right… still missing a reimbursement in my account.
Shady Salesman....we were told a delivery date of 1/4 in store when we purchased only to find out a week later that the delivery date was never 1/4 but 2/7 and that the online customer service said when we inquired that they had no idea why we were told 1/4 because it was never that soon. This store will say what they want to make a profit and I do not recommend it. I like their furniture but will be going to a different location next time.
Took a tour in Ashley's for our living room remodeling. It was a very informative and exciting walk-around. We walked in and were greeted very nicely. They said they have sales people around that would help us when we needed. We were seriously happy no one followed us around. They gave us our space to just look. We found sooooo many items we want to get for our remodel. Now that we know what's available, we can continue our progress knowing where to go to get what we need!
I love the bed with bench attached
Excelente service
WHERE SHOULD I BEGAN ... WORST CUSTOMER SERVICE EVER . BROUGHT FURNITURE 11/4 DIDN'T ARRIVE UNTIL 12/24 THE LOVESEAT HAD A HOLE IN IT LOOKED LIKE A SMALL ANIMAL TRIED TO ESCAPE . I REFUSED THE LOVESEAT AND THEY TOOK IT BACK NOW IT'S ON BACK ORDER UNTIL MARCH SO I WON'T HAVE A COMPLETE LIVING ROOM SET UNTIL APRIL ...
Awful customer service and delivery experience. Took 3 months for my item to finally arrive. On the first delivery my piece was broken and never even made it off the truck. They told me they would have to have another one delivered. 2 weeks later and the replacement arrives, this time with all the pieces not needed to assemble it. Now I have an incomplete piece of furniture just sitting here. Delivery guy told me Ashley would call me to set up a date to finish assembly. They never called. I had to call the store myself, wait on hold, only to be told they sent a message to the warehouse and would have to wait for them to respond before Ashley would call me back with an update. Who knows how long this will take. I won't be making any more purchases from this company and I recommend you stay away from them as well
They suck bad
update: The store manager has been helpful but the company has a whole is lacking. My sales rep was helpful but the store is horrible. Been on hold now for the past 40 minutes, my tenth time calling and cant get through to anyone! Ive been waiting for my bed delivery and it keeps getting pushed back with no answers. Dont plan to purchase from them again.
Like many of the other negative reviews left on Google, my experience started off positive, but has become aggravating. I purchased a couch in early-mid October and as of today (12/10) still have not received it and have had the delivery date change countless times. Our original date of delivery was 11/07. I am very understanding that due to Covid-19, production facilities were closed for months and they have fallen behind on production/orders. My issue is with the lack of communication on what is happening with my order. If I had not been proactive and reached out to the store myself, I would have never been informed of my delivery date being pushed back. We are looking forward to our new couch, but really wish there would be better communication with customers. I purchased a dinning room table from the City Furniture that is just minutes from this Ashley store location and had an amazing experience. They had a larger selection, had no delays with my delivery, and the salesperson (Gem Tezel) stayed in constant contact with me up until the day my table arrived. It makes all the difference when you deal with the same person from start to finish. I hope this store contacts me or somehow makes this a better situation so I can change/update my review.
Had a very pleasant experience with this store from the second I walked in. Me and my girlfriend came in to get dining chairs and we were greeted by Allen as soon as we walked in. He asked us what we were looking for and helped us find the right chairs. He was very professional and super friendly! He helped us find some nice chairs and helped us get them into the car as well. Would recommend this store and especially if Allen is working
I ordered a couch 6 months ago. Im still waiting. Everytime the delivery gets pushed back. Im Getting nothing but a run around. I can not get a hold of anyone regarding this issue. Left 3 voicemails. Called the store on hold each time. The messaging system cant do anything because I purchased in store. Everything is automated so you can never speak to anyone. Ashley home store takes your money and runs. This is the absolute worse experience I have had. This will absolutely be the first and last time I ever buy furniture from here.
Sales rep withheld pricing details and was dishonest regarding shipping, delivery, and warranty fees. Needless to say, we will not be purchasing anything from this store. Hopefully, we'll have better luck next time.
Easy .. no pressure.. great place to shop
Very unprofessional. Was told my mattress and frame would be delivered 11/18, then 11/23, and now not until 12/15. No one called to update me on any of the order changes. Also, couch is on backorder with “unknown delivery date”. Very disappointed. Will not be shopping here again. Do not recommend.
The worst customer service I have ever experienced. If I could give a negative rating I would give a negative-100. I did not receive all the items I purchased and of course when I initially spoke to someone I was told we are looking into why it was not delivered. I waited a few days and called again, they would not pick up my call. I then called from a different number and guess what someone answered. Now that I’ve used my phone, my husbands phone and my daughters phone it must be in the system cause NO ONE will answer my calls. My attempt to talk to someone starts right at 11 when store opens, so I know they are not swamped with customers. I WOULD NOT RECOMMEND ANYONE TO BY FROM ASHLEY FURNITURE!!!!
Had a great experience shopping at this Ashley location. Have worked with Kit Kat for a couple different purchases and have always been happy with her service! Thank You!
I will never, ever, ever buy or order furniture from Ashley furniture ever again. I was told when I bought my furniture that I could get it all in just over a month, and that delivery items were taking a bit longer due to Covid. I was thinking that yes, just over a month, is of course a while to wait for furniture but I was willing to do it, however it took over two months to get most of my items and then I find out when I think all of my items are arriving that something is on back order and now it’s going to take another full month to get that. The piece I ordered was not on back order when I ordered it over two months ago. My sales person, Bryan Celis, tells me to keep contacting him for questions however the majority of the time I reach out to him, he does not respond back. I realize times are a bit tough and things may take a little bit longer due to Covid, but three months is unacceptable, especially when an item I ordered over two months ago was not on back order when I ordered it and should not affect me for being on back order now. At this point, there is absolutely no excuse! I ordered furniture from Wayfair and got it within two days. I think they are just using Covid as an excuse to make excuses at this point. Should never have to wait this long for a piece of furniture. Really ridiculous! Btw, Many of the Ashley furniture items can be found online through different sellers. It may be possible for you to find the same item through them at a cheaper price, order it, and possibly have it delivered in no time flat through an online company, rather than waiting months and months to get your furniture from Ashly. At the time, I found the items that I purchased through Ashly, online with different retailers and at a cheaper price, but since I did not know the companies, I chose to go with the Ashly name, since it is well known. Big mistake. Just a tip
On September 8th 2020 I went into the Ashley Furniture on Millenia Plaza Way in Orlando and placed an order for a sectional (3 piece sectional). I was told my sectional would be delivered week of October 12th due to COVID. That week past and no one from Ashley called to inform me that my order way delayed so I attempted to call them and sat on hold day after day for over 30-40minutes. I was eventually informed by the virtual assistant that my delivery is now set for October 21st. No delivery on Oct. 21st. Next I was told the furniture would be delivered on Oct. 28th. I received a text on Oct.27th to confirm delivery and on the morning of Oct. 28th a young lady called me to inform me that I wouldn’t be receiving my furniture but as I prepared to leave my home I received a call from the delivery company saying they are outside of my private community gate with the security guards. Imagine my confusion at this time. When the men came in to deliver the 3 piece sectional they only had 2 pieces. Two days later I’m forced to go into the store to find out what’s going on with the other piece. Stephanie (a manager) and Rose attempted to assist me. I was told that Rose would call me on Friday with an update.Guess who’s still waiting on that phone call. When I called the store today I was told that I have to wait until “November 16th” for the other piece. THE ABSOLUTE WORSE EXPERIENCE EVER
Don’t ever shop at this furniture store!!!!!! The sell you used new furniture then deliver old use furniture. And have the nerve to be upset when you don’t accept it!!!!! Currently sitting on the floor for 2 months!
I've bought 2 pieces of furniture from here and both times my item was never delivered. I literally had to call and see what was going on both times. They didn't have my item in the warehouse and failed to call and let us know. Now we've had 2 days taking off work for nothing. Irresponsible and a total lack of professionalism from this place. I will never purchase or recommend this place ever again.
The absolute worst customer service we purchased sofas back in June of 2020 and have received nothing to date we were scheduled to receive the sofas first week of October and no one called us to follow up not evenan email, we had to call and get updates and everytime we call the delivery is pushed back without notifyingus and...ask about their delivery clause because ...there is one. The 1800 number customer service will not assist you if purchased in store nor will their online chat services, but their phone hold message directs you to the website ....Do not waste your time purchasing with them unless you want to experience frustration , waste of your time and no service or communication
(Translated by Google) Good Furniture Regular Attention. (Original) Muebles buenos Atención Regular.
Horrible customer service. DONT BUY FURNITURE THERE! Don’t get the insurance, it never works. ASHLEYS AND GBS the worst company ever. I’m Being in this situation for months. They send me 1 pilllow and they even have a tracking number for that. Now I have a sofa needing repair and nobody help me. IS THE WORST STORE! You money to the trash.
Good place for furniture
Manager Lou King is rude and unprofessional,we were shopping for furniture and 2 miutes before they close he said that we need to leave since its closing time. I have never seen or experienced such a thing in my life. Manager claimed to not have a business card when I told him I'm going to call corporate to complain!!!!!!! We left and went the next day to their location on alafaya trail which had great employees and a great manager.got me a sectional and a dining table and I will be going back for more soon.
Extremely disappointed with Ashly at Kissimmee FL. Delivery was awful, everything literally everything was dirty. ALL Furniture came with out any kind of wrap or cover! People that did the delivery no using mask and don't took off shoes. Customer service is just unbelievable nasty! EVERY where. I hope they fix all this mess! When I called the store I was treated like is my fault. Got me waiting on calls back they never did? Just unbelievable poor!
Warning! customer service is horrible! I purchased a brand new table and it arrived damaged. I have called called customer service have not been able to reach anyone nor has anyone returned my call. I have gone to the store twice and the store says that they cannot do anything for me. I can not return the table. I have called customer service serval times and have and waited for more than an hour and still have not been able to reach anyone. They say because of coronavirus they have limited staff. I have purchased the table last month and still have not heard from anyone but I did receive the bill!
Johanna at the customer service desk (manager) she’s the best after dealing many months with a horrible customer services with a bad received order she stick with me thru the whole process and once it was clear she treat me amazing unfortunately the bed I first bought wasn’t available but she act real quick and made an exchange not only that but she really treat us 5 start. They need more employees like her. Thanks Johanna for all your help it’s been a horrible month for me but you made all this problem resolve thanks again. Sometimes employees don’t really know that dealing with their company thru the phone can give you so much stress and don’t even care about what we go thru to just get problems solve. I deal with customer and that’s why I always give my best to them. Thanks again and God bless you.
Please go see Steve he was truly amazing and helped me so much picked the perfect couch and tv stand I needed for my living room! He listened to my wants and delivered excellent customer service!
Was told we would have a couch within a week and would receive a call two days before we get the couch delivered. We never got the call so we called asking why we never got the couch and they say it's on back order and we won't receive it for 2 months. They said within a week we would have gotten this couch. They didn't say anything about back order. 2 months is ridiculous, especially when they said one week.
Carlos is amazing! Very helpful salesman but not too pushy. He sold me a sofa for an amazing deal and was very professional and kind. He is the best!
BE CAREFUL, this store with charge you for a FAKE Warranty and then never offer the service. I called the company it was supposed to be through and they have NO record of my warranty despite it being on my bill. When I tried to call the store and Ashley Corporate a dozen times, NO ONE ever called me back. Shop here at your own risk!!!
Bought our bed frame and night stands from here everything is well made and the staff are awesome!
I would give them negative stars if I could. The most disappointing shopping experience of my life! I paid in full for my furniture package in August and was originally given a delivery date for late September...I asked to push the delivery until the beginning of October. They waited until almost the expected delivery date to inform me that only a small portion of my order would be delivered then and the rest would come whenever they could come up with it...UNACCEPTABLE! When I asked for a refund, they said that it would take up to 30 days to process. So, not only do they not fulfill their end of the contact, but they also keep your money...DISGUSTING!! DO NOT BUY FROM ASHLEY!! Terrible customer service and absolutely awful business ethics (or lack thereof)!
If I could rate them a zero I would. I’ve ordered my bed on July 10th and now they said I will not receive it until November. I’m never ordering from them again the customer service will not assist you they will not update you. Do not even waste your time money or effort trying to order from this place I hope they go out of business.
Best place ever
Our salesperson Carlos, his manager and the young lady in finance, were very pleasant and helpful. We knew what we wanted and had run our own pricing on the website as we were going to order online. We are very happy with the choice to go in person and just double check everything. Carlos was there to answer questions but did not use any pressure. The manager thanked us for coming in person. I’m guessing the store sales have probably been very tough during COVID-19 as people are ordering online instead of going to the stores. I highly recommend going to the store and supporting the business! The atmosphere was upbeat and even with a couple of unreasonable clients, the team kept cool, they worked through the issues and worked hard to smooth the client’s attitude. Great work! Looking forward to receiving our new furniture - fingers crossed that delivery will be as good and on time!
Excellent service and furniture especially Kit Kat
Lack of safety protocol and customers walking around with out any mask or facial covering at all. This is in orange county where there is a mandatory face covering. The sales man was pushy and every rep we saw had there mask below there nose or under the chin. We are still in a pandemic and it seems like no one in that store cared at all. The selection was ok, if you have to go to a store there are other location or go to like city furniture where they actual enforce safety protocol. If we buy from Ashley it will not be at this location!
Steve was amazing. He gave my husband and I our space we needed to walk around and find things we liked. The second we needed him he was there and made sure we were well taken care of! We will make sure we see him any time we go back!
I was only going in to look at some entryway table, But when I arrive it was another experience. BRAYN Celia was such a great help I brought not only a entryway table but a mattress and adjustable. It was awesome working with him he took his time and explain and answer all our questions. He seal the deal .
TERRIBLE experience. Store ordered the wrong piece of furniture and it took them a month to fix the order in the system. I ordered my couch on July 2nd, today is September 9th and I still don’t have my couch. But don’t worry, the company is making sure I’m making payments. The Millenia store manager Stephanie Hummel either doesn’t know what she is doing or is a liar because she told me that she couldn’t fix my problem at the store level and to call corporate.. I did and corporate. After I called the store 15 times and they gave me the run around they finally fixed my order. I don’t recommend. TERRIBLE costumer service.
I had a great experience when I visited the store. Brianna was very patient and wonderful. I made an appointment and I was taken care of as soon as I arrived.
Ashley’s has been held on a high level of recommendation in our family, 90% of our furniture has been purchased here, which makes it extremely disappointing to leave this review based on the horrible lack of customer service I have received. I purchased a rocker/recliner on 8/22 it was delivered on 8/25 we noticed it was making a very loud noise which isn’t normal. The chair we tested in the showroom was super quite so we know for a fact that it’s not supposed to be loud like the one we received. My self and my husband has called and left voicemails numerous times and it’s now 9/1 and we still haven’t received a call back. I absolutely understand that “due to COVID” they’re having longer wait time but honestly 1 week and no call back!? How ridiculous!
Worst customer service I've ever dealt with anywhere. Have called numerous times and no answer. Have to drive to them every time I wanted to speak to someone about my order. Still haven't talked to them over the phone. Might just go and cancel this whole damn order.
This message is to let you know that I send the dinnig table set back because I specifically ask to bring everything in its box, not open because is going to storage for one month. Thank you and I hope you can help me with that. Jorge
I bought a sofa from here. Its worth for the money i paid. Very comfy and reclining sofa. Will buy again furniture from here
My dining set arrived damaged, looks like they hire 3rd party companies for deliver and I was the last stop and it showed. Thankfully before the drivers ran out the door I began to look and noticed. They took some pictures but they acted like they didn’t care and couldn’t do anything about it. Very disappointed. Service in store was great but no one wants to pay that much for a product and not get what they paid for.
Such a great experience from beginning to end. Great value, Great Service! Treated us with such respect and patience. Kit Kat was God sent. It was a pleasure to work with her during the process of selecting the right pieces for our home. Such a wonderful person and brilliant mind. What a great asset to Ashley Furniture along with manager Luking. What a great leader and people person. Definitely highly recommend to go work with them on your next home furniture purchase experience @ Millenia in Orlando!!
In May, well into the COVID-19 pandemic, Ashley Furniture made the decision to choose profits over people and did not require their employees to wear masks. In fact they did not include wearing a mask (already widely known to be effective) on their COVID-19 prevention. They did not enforce any of their own safety recommendations while I was visiting. The decision to ignore safety guidelines throughout the pandemic contributed to the rise in Florida’s cases and by association, death. I would assume the store was compliant once local mandates were put into place. Prices are better than City Furniture and the measurements, makeups, and prices are all listed and easy to find even when not working with a member of their sales staff. The furniture is of good quality. Delivery is professional and kind.
Furniture was very "old school"
Though I ended up not purchasing anything from Ashley furniture, I wanted to take a minute to brag on a particular employee named Brianna. I was in a hard situation, driving in from out of state to help an elderly loved one quickly transition into an assisted living home. I needed furniture immediately! Due to COVID-19, most stores were closed, by appointment only, or had delivery only (scheduled weeks out). Brianna took photos of clearance items, that were available for immediate pick up, that fit my descriptions and texted them to me, going what I felt like was over and above. I would recommend this store and this young sales professional to anyone! So helpful and kind in a tough situation!
Bought a couch on june 16 guy charged me for $120 protection plan but didn’t even ask what I wanted. Spelled my name and email wrong even though I wrote it down for him. Tried to call after once I realized no one ever answered or called back after leaving a message. Said only thing for delivery was my door needed to be a certain width which it is. Delivery scheduled for July 14th get a call July 11th saying my delivery has been pushed back to the 18th due to “unavailability in the warehouse” they show up on the 18th and say the couch won’t fit through my door. Try for 2 minutes they put the couch back in the truck leave pillows that came with it don’t say anything to me and leave. I call number to tell them they left the pillows they say they will come get them so I say I’ll leave them outside never came to get them. Told I need to contact store to get a refund impossible to get someone on the phone. Ridiculous I’ll never go back.
Kat (Kit Kat) was absolutely exceptional. I don’t typically leave reviews, but she is the definition of awesome. She wasn’t pushy at all, spent plenty of time with me to help decide what’s best for my living room. She also cut me a killer deal on some amazing furniture. An absolutely pleasure to work with this young lady! Talent like herself is hard to come by. We also had two awesome warehouse workers who stayed later to help us load furniture on a time crunch. All around one of the best shopping experiences I’ve ever had, anywhere. <3!!!!
Lots of Variety, non pressure atmosphere. I like this store.
When my family and I are looking for furniture Ashley is usually at the top of the list.
Thank you Juan for assisting me and helping me get exactly what I was looking for. You were very patient and kind.
Although the store was under-staffed (I’m sure due to COVID-19 and operational needs), a store representative named Nicole D. assisted us in a timely manner. She was professional and her product knowledge was impeccable. We are highly likely to return for our future furniture needs.
My service rep Donald was a great help I appreciate doing business with him, and he will get more business from me
Purchased a sofa online and had it delivered. Delivery was fantastic and on-time. Although, they did not have masks on. The amount on the delivery receipt was over $120 less than what I originally paid. No one could tell me why via chat , no one returned my calls when I left messages for customer service( for two months) and I have reached out multiple times. Strangely my entire order disappeared from the Ashley dashboard, when I asked questions about my purchase. Went into the store and was completely ignored while we were in the store. They were too busy conversing with each other(empty store) and giving dirty looks. When I brought this up to the manager he gave the excuse it was due to COVID-19 for the poor customer service. I intended to buy more furniture but due to the horrible customer service we decide to leave and went to a different store. Needless to say that we will never step foot into the store again and made our last purchase with this brand. The Darcy Chaise Sofa that I bought, was very cheaply made, cushions are already sinking, cheap feeling suede material and legs were made out of thick Lego plastic and not faux wood. It is the most uncomfortable sofa that I have bought.The product is of poor quality and a step above Walmart. Good luck on getting any answers from their customer service or getting any assistance. I have since purchased furniture with other companies and received outstanding customer service and better quality. I will definitely look at other store brands and other stores when purchasing my next sofa and that looks like it will be sooner than later. I wish I had seen the reviews on YELP and researched before before buying from here. I should have went back to rooms to go and make sure you look at the low reviews on here. ASHLEY HAS POOR CUSTOMER SERVICE AND EXTREMELY POOR QUALITY PRODUCTS! I WASTED MY HARD EARNED MONEY!
My fiance and I had a wonderful furniture-buying experience with specialist Will Darby. Not only did Will take his time in providing us with furniture knowledge, but he gave us reasonable rates/deals on the furniture pieces that we decided to purchase. Shop with Will! Thank you so much again Will!
I’m Disappointed! Never get my money for returning!
Poor communication with delivery times, then when items were delivered...kitchen table damaged, chairs poorly assembled and wobbly, bed frame base cracked, missing a couch, missing lamps and to top it all off I was sold a "power base" that doesn't work with bedroom set I ordered. Hours on the phone with customer service yielded nothing. Stay away from this place at all costs. Waste of time and money
Buyers beware. We got totally ripped off by a sales person at Ashley HomeStore. The worst part is the store nor customer service will take responsibility for something THEY did and admitted that she messed up completely. We bought a whole bedroom set including mattress. Sales rep pointed us to one mattress at the store and ordered a completely different mattress when it was delivered. Went to the store to file a complaint store manager advised us the mattress is not under warranty or guarantee. The manager advised she would talk to her boss about the situation and her boss told us to escalate is because he needs an OK from his boss. I mean are you serious ? customer service is telling us to go to the store, the store tells us to call customer service both side admit the sales person messed up the order and no one cares to help. We also had an issued with the furniture we ordered. There was staple holes on one of the chairs. The table wasn’t installed correctly. Then the bedroom furniture was chipped and broken. We purchased in May and a tech hasn’t come out to fix the issues. Save yourself the hassle and find another store.
Great place to shop, but when you have a problem with your sofa no one is there to help.
Shopping here has been such a horrible experience. Purchased a dining table with my fiance, which was delivered to our house. When assembled turns out the table is made of card board made to hold bolts the table instantly fell. We have been trying to get in touch with someone in store, corporate, even tried chatting online with an agent which was just as useless. Its run around after run around. You cant leave a voicemail. All they do is transfer you continuously. Not one returned phone call in 5 days as of today. Never had such poor customer service. I should have stuck with Rooms To Go, I definitely would have better customer service and better quality furniture NOT made out of card board. I understand there is a pandemic but also I paid for a dining table and would rather not be eating on the floor $1,200.00 later. Everyone please take the time to do your research on this store before purchasing from them. Lets see how long they take to return a phone call.
Couch sectional is beautiful! However, customer service is non existent. I understand there's a higher call volume because of everything, but no one ever picked up the phone. I had to press the button for a salesperson and they picked up within 30 seconds 🤣 I ordered in-store and I'm still waiting on the other half of my order to be delivered. Apparently, it's on back order with no stock in date and no one bothered to call to tell me. I still have no idea when I'll receive my two remaining items 🤷🏻♀️ Guess I'll call the sales department. Again.
Nicole Del Valle at Millenia was great i knew what I wanted she made it possible, quick and with a great personality.
If zero or negative zero was an option I would definitely choose that. Ashley furniture is the worst company to ever buy furniture from. I had purchased a dinette set and a sofa set. The delivery guys were extremely rude. Thet spoke Spanish among themselves and talked about me and also inappropriate things about their private parts. Beside being rude the dinette set was completely wobbly and the delivery guys could not adjust it properly, so I refused it. They didn't not set the sofa set. I had to do it myself. As I was openining things up, I noticed it was damaged. I made the delivery guys aware right away but they refused to take it. They told me I had to call the 800 #. While they were here I spoke to their supervisor and the supervisor told me to call the 800 # and not to worry that they would take care of my issues especially since the sofa sets were also missing parts. After the delivery guys left, I also noticed that they had damaged the floor. I called the 800# and they told me to send them an email explaining all the issues and to include pictures a well and that they will call me after their lunch. I did that and she never called me. I continued to call them and email them with no response. Finally, I had to reach out to my credit card to dispute the charge in hopes that they would fix my problems. Then that's when Ashley furniture began answering my calls. There told me that they would fix all of my problems to call the credit card to pay them. I told i would not until they addressed all my problems. Late they made an exchange of some of my pieces and delivered missing pieces. However, again they were damaged and said that a technician would come to my house to fix it. However, I know that a technician would not be able to fix it. Since this time I signed for it and all of the pieces were delivered my credit card would no longer hold payment. So be very aware not to sign for things that not up to standard and never go to Ashley Furniture. To this day now almost 6 months later, my issues still remain.
It's ok
Ian, again, was our Salesman and of course it was an excellent experience. We love Ashley, have many purchases over the years. We found exactly what we were looking for. What a fun place to shop!
(Translated by Google) Mr. Ian very attentive and the furniture very good quality! Overall good service! (Original) El Sr. Ian muy atento y los muebles muy buena calidad! Buen servicio en general!
the seller Was very friendly and very polite seller. the store manager very kind ... Whenever I buy my furniture at Ashley I always leave happy
Boy oh boy, where do I start? Several times I have come into this store looking to purchase furniture. The first issue I had was that after walking the store on multiple different days and making eye contact with several sales associates, none of them could even be bothered to say hello. After frustration from that, I called after leaving and spoke to manager Juan who could not have cared less and offered no resolution. Finally I found a wonderful sales associate, Will, after a few trips in. I found some furniture I’d like to purchase, but not right away so he said no worries, just need 10% down. Flash forward now a few months because I lost my job due to the pandemic. Manager Juan (the rude one from my prior experiences) calls me on a Sunday demanding that I come back in to put more money down. I’m confused, and I try to have a conversation with him about it but literally while he’s on the phone with me he’s talking to someone else and misses everything I say. I drive over and meet with my sales consultant Will who explains that despite me agreeing to a 10% deposit (and giving them it!) months ago, Ashley have now changed their policy and are calling all customers with orders and demanding that they now put down 1/3 of the total order price. So let me get this straight: a few months ago you needed 10% down for an order, but you randomly change it and are calling everyone with orders who already agreed to the previous terms, now telling them that they need to come give you more money or you’ll cancel our orders? Yeah, no thanks. It’s tacky, it’s rude, it’s bad business. I cancelled my order and you lost a customer for life. Oh, and I’m still struggling to get my 10% deposit back from them because they’re claiming it was made by a VISA card: I don’t own a VISA card. Update: Got my refund after a manager looked through and found my actual card that I paid with.
The store is beautiful very well decorated. But the service is slow. The optional furniture insurance is very bad, because the furniture arrived with defects and when I activated the insurance NOBODY helped me, I canceled and the money paid in the insurance was not returned. I bought a lamp online and I have NEVER received it, these things are honestly bad, as they should do the same thing as CityFurniture that puts insurance on furniture and if you don't use the insurance value it comes back to me in the form of a gift card from the store.
I needed a sofa and Kit Kat the associate that helped me was very nice, knowledgeable and professional. I ended up buying. I gave only 4 stars because most of the choices weren’t available in store, so you really have limited choice otherwise its like buying online. The second issue is I have to wait 3 weeks for delivery. For a big company like Ashley this is ridiculous.
Don't waste your time or money here. Furniture is constructed from particle board and cardboard. Durability is next to 0. Broken box spring within a few weeks of having it took 2 months to be replaced while we waited for someone to check if it was broken. The pictures I sent to customer service of it broken in half weren't enough I guess. Now our couch backing split in half. Only positive is sales people are no pressure. Other than that spend your hard earned money elsewhere. You'll be glad you did.
No help when the phone was finally answered. On phone for 30 minutes. I know the store is not that busy! Only UPS Delivery on line. Don't think that a 5 pc dining room set should be left at the door if no one's home. Just loss a customer!
On March 22nd, I purchased a sofa from Ashley Furniture. Sales woman was pushy. We payed $856 for the couch and delivery. On March 25th, two men delivered the couch and hit our wall very hard- taking out multiple chunks of the wall that would required significant patching. One of the two men decided to crack jokes. He touched the wall and even made the gashes bigger and took more drywall off of the wall. He never took pictures of the wall and he never reported it to the Ashley Furniture company. I was fuming of course. I instantly called Ashley’s home customer care line. The lady was okay to deal with. I sent pictures of the wall to an automated text message system. She giggled over the phone and said “wow, at least that’s a nice couch.” she made a case for our situation, pictures of damage attached and forwarded it to the “correct” people. She stated that I would probably hear back in about 24 hours. Over a day passes and I hear nothing. Weeks pass I hear nothing from this “appropriate” branch of people. In the mean time I have spent at least 6 hours on the phone with this company, talking to several different team members. Only about two of these team members actually apologized for what we were going through. Multiple notes were made on our case file stating how much I was in contact with the company trying to get answers. Finally on April 21st. A whole month later, I got a call from a lady who was a supervisor. She did not tell me her department at all, but she told me she would be setting up an appointment for someone to fix our wall. I asked her about compensation, she told me she would speak with another supervisor and that I would hear back the next morning. She never called me again. On April 24th I got a call from a third party company stating that they would be fixing my wall and the appointment was set up for April 29th. On April 29th, our wall was barely fixed- the damage was so deep in the wall that it will never look completely normal again with just light patching. That day, after the wall was fixed I called Ashley Home Customer Care again. During the whole month of waiting for someone to reach out to me, I spoke to corporate and multiple other people- they promised me good compensation for all of this once it was over, but that they couldn’t compensate until the wall was fixed. They were very understanding about what a headache this had become. So, I called them of course, right after the wall was fixed, to see what my compensation would be. Not going to lie- after all the stuff we went through, I was hoping for a very large chunk of our money back. The girl I spoke to made ANOTHER case.. that had to be forward to- you guessed it.. the “correct” people who handle compensation. I was told that it would only take them less than 24 hours to reply... Yesterday, Friday May 1st.. They offered to only give us money back for the delivery fee.. in a text message.. they didn’t even try to talk on the phone to see if I would be satisfied with that compensation. Of course, we weren’t satisfied. I wrote back to the text message and I called the number that was given in the message. The man I spoke with on the phone put in a claim that I was not satisfied with the offer given and I was told it would probably be another 24 hours until they made a counter offer. This afternoon I just received a phone call from the same man I spoke to yesterday. He told me that all they were willing to do was refund the delivery fee OR we could have a $50 gift card to the store. How did they possibly come back with even an even less valued offer..? Even though this man knew I was upset, he still tried to get off the phone as fast as possible and ended the call with “thanks for shopping with us!” Do NOT waste your money or your time. This all took over a month for no reason at all. Had this not taken a whole month, I wouldn’t have fought so hard for extra compensation. A semi fixed wall and $90 back is NOT worth the time we wasted.
My first time and my last time!! I will not recommend Ashley Furniture. The problem started the week before delivery date. (After waiting about a month) Then I receive a phone call one item is out of stock on back order will be delivered at a later date. On my delivery day my Sectional(sofa) got damage coming thru the door. Once inside I noticed a nail sticking out back of the sofa that damage the wall. Staples was hanging out from the bottom.The delivery guy took pictures and place and order for a Technician to come out.Technician comes out replace the part that got damage. He had to order a part with the nail hanging out and said when it gets delivered call them and they will come back and replace it. In the last week this is what I experienced with Ashley! The part came in Technician came and said they order the wrong part. So he have to reorder the correct part. The Cabinet final got delivered and after waiting 6 weeks the cabinet came with the doors installed incorrectly and you couldn’t even get the doors open .So I returned it. My family still have a damage sofa I have tried to reach out to Ashley several time not one time have anyone call me back. I’m not Satisfied with Ashley Furniture
WORST CUSTOMER SERVICE EVER!!! Purchase process is chaotic. We spent almost 3 hours waiting just to complete our order. Then the merchandise was not available and as soon we get home they call to let us know it will take arround 3 months to receive it. We ask to talk with the general manager Stephanie but apparently was too busy to answer our call. We continue calling for several days and a guy named Steve Ramjit will suppose to call us back and one month later we still waiting. Resume, the worst experience. I will never visit this store again. Also right now the shownroom looks like a big hot mess you can't even walk in this store, very bad space panning. Should get people able to help customers and at least some knowledge about style or furniture. The first time we visit the store a guy named Eric (the designer) was very attentive and patient with us and help us with the furniture selection for our house. He did a amazing job with us. The house looks beautiful. This time we went back to the store looking for Eric cause we need to finish the other rooms but apparently he was fired for no reason. So we definitely don't get it. Apparently this company choose INEFFICIENCY over QUALITY. Finally we decided to visit City Furniture and complete our purchase. Service was great, beautiful furniture and showroom.
They made it possible for us to walk out with the furniture of our dreams. Will come back for sure and recommend them 10x over! Phenomenal customer service
Don’t trust Josh or Juan with your business. They both make promises they can’t keep and tell you “it is what it is”. They promised the same deal for our 2nd order and they just abandoned it. Find another sales person to deal with and better yet record your conversation. Also, they change delivery dates without letting you know.
Great during the sales process. Very poor support after the sale. Unresponsive and opaque.
Nice store with good selection, decent prices.
Very nice place to buy a bed or other itens for the house.
Just purchased a couch with the help of Matt. Great guy, great company, really an all-around great experience. Ashley Homestore, if you see this make sure to give guys like him a boost. He's the reason I'll be a return customer and wrote this review! Compared to IKEA and some other local furnishing companies there really isn't a contest. Spend your money right, you deserve it!
Eight months ago we bought some furniture with my husband and they are broken, as we bought the insurance that they sell we have called for 6 months and no one answers yet, they do not buy in this store it is a lie and they also do not buy the insurance they sell well they don't respond
Awesome staff!!!!! Robert was very helpful 😁😀😀😀
Will was extremely helpful; smooth, easy purchase process, love our new furniture!
Great store with lots of selection. We bought a bedroom set here 12 years ago and it held up very well. Just purchased a sofa and it was a very easy process.
Dennis Waltman is fantastic and extraordinarily patient. He answered all of our questions and gave us multiple options for purchase. It was all very easy, delivery ease remains to be seen. I will report back then after those efforts.
I went to ashley Millenia and we bought a queen bed. They sent the items after three weeks. The delivery was supposed to come between 3 and 7pm. I received them at 10 pm!!! And they finished assembling them at 11 pm. So, I was concentrating on details. The very next day at 8 am, I noticed that the room was not the same that I ordered. Thus, I tried calling them till they answered and they gave me a number (order number). After few days, I called back and no one was able to help. Today was the eighth day. So I called and I was so frustrated and I was asking for refunds because they are not doing any actions. The lady answered that there are no return policy! And my question was this does not include wring item delivery.
We walked into the store and we're greeted by John he was amazing he helped my family and I find a sectional. He stayed near us to answer any questions but far enough to make our visit comfortable. Eventually we found something and fell In love. John helped us order it and set up delivery he was so professional and he knew everything. He answered all of our questions with confidence. IF YOU PLAN TO BUY ANYTHING ASK FOR JOHN HES THE GUY TO HELP YOU
Perfect purchasing experience. Fast & efficient. Nicole was simply amazing- Millenia Store in Orlando. Got me another discount for coming in to view the sectional I wanted. Couldn’t be more pleased!
Excellent
It was a great experience buying my sofa at Ashley furniture. Great service and delivery was very professional.
Be cautious with financing. You will pay HUNDREDS more than the cash price advertised.
Robert gave great service!
Furniture looks nice but take a closer look. It’s just average. Their pricing changes quick. I walked out after bringing up discrepancies and was lied to.
So much to look at...it can be overwhelming. We really appreciated the service provided by Matthew Klein. After days of looking, with his help, we finally found just what we were looking for!
Don't go there's. Who working there. They need tips. And really bad customer service.
Great service and I appreciate the variety of price points they have at the store.
If I can give them no star I hope. I bought a sofa with 530$ and 4 months later the cushions are very very very bad really.then I called them many times and they say , we can not help you with that 🙂. If you want to buy a sofa go to IKEA BETTER .
Had an amazing time looking at furniture. Josh was extremely friendly and helped me with what I was looking for. He for sure made my first time purchasing furniture memorable.
I had a great experience shopping at this location. The sales rep Joshuan was very helpful. He never pushed a sale on me and he made my shopping experience a good one. I returned couple weeks later because I wanted to add to my original order and I asked for him an he remembered me by name and got me exactly what I wanted and got my extra stuff added to my original order to be delivered on the same day. I hope you see this Josh lol I told you I would.
Awful. I bought a mattress here with the mechanical part. Came shipped without the remote. Trying to get a hold of anybody in the store is a nightmare. I have been to the store 5 times about this. When I tried to reach the store manager Juan, they told me he'd call never did. After calling 10 times and no one picking up I finally get someone on the phone to tell me Juan is too busy for me. After finally catching him in the store, he tells me I can pick up the remote at the store the next day. Also, tells me for my inconvenience the best he can do is $60 store credit for a product thats on sale for $89 online with a smile on his face. Said he would have the regional manager. steve reach out to me...Never happened. Refused to give me his information. After a month and finally picking up the remote I found out its missiong the power supply and power cord. I called them and they told me theyd give me the manufacturing phone number to call. Once again never happened. Still waiting on juan and steve to call me. In conclusion, after a month of over 30 phone calls and 5 trips to the store. I am now stuck with a mattress that doesnt work and no one seems to care. I have been completely scammed. I'm upset I have to give them a star because they dont deserve it.
We just purchased a sectional from this location. Matt helped us. He was very nice and patient with us! Of course, we wanted to try out basically every sectional in the store. He helped us get the best price possible. Highly recommend this spot.
(Translated by Google) We felt disappointed, they did not comply with what was agreed in the sales, they did not solve the problems presented in the purchased items, at the end after one month. IT'S A TOTAL FRAUD. (Original) Nos sentimos defraudados, no cumplieron con lo acordado en las ventas, no solucionaron los problemas presentados en los artículos adquiridos, a la final después de un mes. ES UN FRAUDE TOTAL.
Garbage everything we purchased wwas made poorly and didn't last long. They don't honor warranty. Shop Rooms to go and be pleased to know that you have received your money's worth
Josh.......A Great sales guy. Patient & very kind. I asked a million questions & he answered them all. Even entertained me singing.
Great prices,but Nicole was amazing,mighty mouse was great also
Excellent experience. This is my second purchase of a total of 3 items. Service was prompt, sales persons Mr. Bobo and Ms. Rose were superb. They weren't pushy or overbearing. Delivery on first 2 items was on time and the men were very polite. Next week the 2rd item will be delivered.
DO NOT shop here. It has been the worst experience we every had. Ordered a whole house of furniture. 17 items returned due to damage. Twice we waited home for delivery and they never showed up. All these issues we are having and NO manager has every returned our calls. EVER. The message the front desk gives EVERY time we call is that they are in meetings. Since October we are having issues. Today we sat at home again for a desk and no one showed up!! We have never experienced such an unprofessional company! They do not care about you once they have your money.
Pushy staff
Hind was amazing and very patient with me while picking out my furniture and new mattress. She explained to me what mattress would be best for me and provided all the reasons why. She was very informative and I really appreciate her. Don’t hesitate to stop by and ask for Hind to help you with your next purchase.
I had excellent service in purchasing furniture from 2 separate Ashley locations over the weekend but the back-end delivery experience has been extremely disappointing. The furniture which was coordinated at the Millenia Orlando location to deliver with furniture purchased at the Oceola Pkwy location never arrived. I received a call from the driver who was at the wrong address and then a call from their dispatch stating that the driver would be there later in the evening. No further calls and a no show..........This is extremely poor customer service. Today after calling Ashley to find out what happened, I was told that they cannot deliver my furniture until 2 days from now. Buyers beware and set the delivery expectations very low. I already wasted enough of my time in waiting for Ashley to do the right thing and make my delivery a priority based on their internal errors.
Went in and bought a dresser and a bed. Got it delivered and the dresser was missing a screw I called said it was going to be delivered it never was. So I went and bought my own. I was using my dresser and found 2 more were missing so i called and Jessica the manager basically told me she doesn't see the issue if I bought my own screws and there was nothing she could do for me. I will never buy from Ashley's furniture again!
Terrible customer service and delivery. My parents bought a mattress and the bed with the Millenia location, the delivery came and my mother was by herself, so she thought they would help her to dismount her current bed and put the new one together. They say they couldn’t do that. So they left the mattress at our garage also because it was missing something. It’s been 7 days and absolutely nothing happened. They rescheduled the delivery of the piece that was missing and also to put the bed together. Never showed up. My dad already took the frame from his other bed, and they’re sleeping in the mattress on the floor. My dad had to go to the store and talk to them, terrible customer service and salespeople. Apparently they were eating and didn’t pay any attention to my parents.They treated them horribly and with completely disregard. The manager is trying to help, he seemed to be a good guy but still nothing is happening. It will complete 8 days tomorrow and now my dad is trying to return everything. They spent hours at the store waiting to close de sell, and now to be treated like this? Totally disrespectful. I’m doing this review because there’s not much else we can do. Seeing other reviews with similar situations, you guys really need to change your staff.
Friendly staff with helpful recommendations. Great selection options and reasonable prices. Our associate, Kit Kat was especially helpful.
Store sales experience was ok. But the delivery and dealing with corporate, nightmare! Took 3 times to get my dresser. First 2 it was damaged. Then you have to wait until they accept the delivery back in the warehouse before you can reschedule. Warehouse and corporate office employees lack customer service skills. I will never purchase from Ashely again.
Great place to shop for furniture
Was in the market for a new bed frame and Matthew was very patient and polite. He asked me about the room and the colors and helped me make the right choice. The store is beautiful, the set up is really nice and it’s HUGE. I will definitely be going back to see him in the future! Thanks Matt
DO NOT BUY FROM HERE! The salesman, Dennis was very helpful and we found an amazing bed and mattress. I told him I’d like to have it delivered and assembled on the day we get the keys to our new apartment. He arranged everything and it all seemed so simple. Turns out, it was too good to be true. Today is the day and I woke up to a text message from Ashley saying that the furniture would be delivered between 3-7pm with an ETA at 5pm. This worked perfectly because we’ll be receiving the keys at 3pm. At 1230pm I got a call from our delivery driver who said he was running early on deliveries and would like to finish up ours so he can be done early for the day. I told him about getting the keys at 3 and he huffed and said so when are you available and I said 4pm would be the best for us. I paid over $2000 for my furniture and paid for this delivery so I don’t think it’s outrageous to ask for the furniture to come at a certain time. He said “uh okay fine I guess I just won’t finish early today, fine” and hung up. I made a mental note to make sure I tip him for helping us out. Then I get a call from the store, the woman tells me that the driver called her to complain that we weren’t at the home right now. He was willing to come back at 3 exactly, but at 315 he would leave if we didn’t have access. 15 minutes. That’s what he’s giving us. We have to plan our day around his 4 hour window but we don’t get anything more courteous than 15 minutes. So I ask to speak to a manager, hoping to be accommodated or at least get rescheduled and I get Maurice. Maurice spoke over me, was completely unapologetic, and would not accommodate us in any way. What’s worse is that I asked him several times to speak slower and clearer as I couldn’t really understand him and he continued to speak at the same speed while slurring all his words into one. He told me that the truck would be leaving at 315, they won’t send anyone out later, and that I either need to cancel my order or reschedule. I agreed to rescheduling and he said okay I’ll call you back and I said okay I’d like to talk to customer service and he said “I am customer service”. It’s been 20 minutes and still no call back. This is a stressful day as is, and now I have no furniture for my new home! Skip the hassle, go to a furniture store that actually cares! UPDATE: We drove to the store after waiting an hour for a call back from Maurice. We spoke with Carlos who is the sales manager and was somewhat apologetic but told us that he can’t facilitate a refund while the items are still on the truck. We said okay can he deliver the items at 3pm and just leave them outside our apartment and we’ll assemble it ourselves? He agreed and told us to rush to get to the apartment by 3 (it’s 230 and we live an hour from the store) we leave to get a call from the driver saying that he’s already at the apartment and he won’t wait more than 15 mins. So we go back in the store to again see if we can just reschedule because at this point I feel like I stepped into some wild chase for furniture where customer service has never existed. Carlos calls the driver and then insists to me that the driver will wait and that I need to hop in the car and rush over. We get to the apartment complex and get another call on our way that the driver can’t wait much longer. Once we get there, they drop two of the boxes inside the truck. They left all the boxes outside the door as discussed and left. Now we just have to haul an entire king bed frame and mattress inside and build it, even though we paid to have that done. Overall 0/10 on customer service, I would never do business here again.
Good luck actually ever getting your purchase delivered! I had delivery of my sectional set for 9/7, my paperwork reflected this, I received confirmation text messages confirming this, I also received phone call the day prior to confirm this. Then on 9/7 no one ever shows up and no one calls. I call customer service (which is terrible) they say there is a problem with the way the store invoiced my order, so it's their fault, I need to call the store. I call the store and talk to the manager Brian and insists the issue lies with corporate instead. He did offer to give me a small credit back for my inconvenience and managed to "pull some strings" to get my delivery rescheduled to the next day (9/8). I then get a follow up call to reconfirm my delivery for 9/8. Then on 9/8 no shows up and no one calls. After waiting all day (again, 2nd day in a row) I call the store and I'm informed the delivery is just running late they show in their system that they are on route to me. Fine. Again no one ever shows up. No phone calls, no explanations, nothing. I waited around for 2 whole days (the whole weekend) for these people and they no-call/no-show on me twice. It's now 9/9 and I still don't have my delivery with no indication it will ever be delivered. The incompetence is unbelievable. UPDATE: On Monday 9/10 I spoke with the other manager at the store named Carlos. He was apologetic and offered an additional discount and said he would personally schedule it to make sure it would get to me. He came back to me with after Thursday 9/12 after 1pm. I shortly there after get an automated text confirmation for Thursday, which I replied Yes to confirm. Then on Wednesday get another text confirmation which I replied to. I also get a voice mail reminding confirming my delivery for Thursday between the hours of 10:30 am and 2:30 pm which is NOT what I was told by Carlos. Now I'm even more angry that the wrong time is scheduled but due to receiving conflicting time information I arrange to work from home the next day so I would be here all day. 2:30 pm comes and goes. I then wait until 4:30 pm and call customer service - guess what?! My delivery was not even attempted today because I didn't confirm it, which is a complete and total lie. I've been made a complete and total fool by Ashley. 3 days of waiting around (one of those being a week day which is even worse) and they still blow me off. Every one I talk to has a different story or explanation or wants to point the finger somewhere else. I cancelled my order and will be expecting the full amount refunded to my card. If it isn't I'll contact my credit card company to deal with it. I also plan on filing a report with the Better Business Bureau.
Great products but the sales people are sharks we quite literally ran out of the store because they were being so pushy and not listening to anything we had to say, just going on and on about something we had absolutely no interest in(we told them we werent intrested several times) we decided to order online just to not deal with that sales person again.
Will was amazing!! He was super knowledgeable of everything we had questions about. He was a great help in helping us find our couch. Brian was also amazing! We’ll be coming back for more!
DON’T BUY FROM THIS COMPANY. BUYER BEWARE!! My son purchased a mattress, dresser, and headboard from the Millenia mall location. He did not need to buy the bed but wanted the matching headboard. He was not told that he could not return anything when they gladly took his money ... nor was he told the the headboard is useless without the rest of the bed. The delivery came earlier than expected, they gave my son about a ten minute window to get to his home, which was 30 minutes away from where he was at. Someone at the house signed for the furniture so the useless headboard was delivered anyway. “ Customer NO SERVICE “ was called and they said “out of luck”. No returns, no refunds, “out of luck”. What kind of brick and mortar operation still operates this way? Thank goodness for social media these days because at least other customers may see this post and choose NOT to to shop at any of their retail sites. I know that I will never recommend nor visit any of their stores. Thankfully, this post should see a very long lifespan .... and will likely be on the web longer than Ashley will still be in business. My son will eat the $120 and learn from this, but the first lesson learned is DON’T SHOP ASHLEY.
(Translated by Google) Beautiful furniture and quite affordable prices (Original) Hermosos muebles y precios bastante asequibles
The store itself is very clean and nice, but the managers are pompous, rude, and snooty. They act like if you don't buy what they recommend, you're poor, and not worthy of being in the store.
Delivery was a nightmare. Tried to deliver a couch.. the delivery guys had terrible attitudes, put multiple holes in the walls, broke the light switch, and scratched up much of the stairwell. All with no remorse and were upset that we reported the damage to corporate. After filing a claim with corporate, they said they would be in contact within 48 hours. Over a week later and multiple calls, no progress has been made to fix the problem. Some of the worst customer service I've experienced, I'm hoping they'll make it right soon.
Had a wonderful evening ordering my furniture with Steve Jaramillo, as soon as I walked in and told him what I was looking for, he took me directly to the sleeper sofa I had liked online...was totally impressed with his professionalism and his product knowledge...he is such a great asset to Ashley Furniture
Talavera, Since July, 7, 2019, Three time to deliver my Dining Table, And today Don't received. Don't reccomend that Store! IRRESPONSIBLE
Giancarlo is god’s gift to furniture sales. Handsome, talented, charming:he really is the whole package. 10/10
Weird greeting, the guy at the front wouldn’t let us go and kept shoving offers in our faces, not 10 seconds after we walked in
I was with a friend when i visit Ashley Furniture. The gentleman that assisted us name was Michael he was very good. He did all he could to assist us. The ladies at the front desk smiles we're contagious They were so bright and pretty. Keep up the good work Ashley Furniture.👍😀
After my purchase I really didn’t like the couch I had purchased and was hoping to exchange it for another. The bed in the couch made it way too stiff and terrible on my back. When I called the day after delivery, I was told I needed to call the store. I was very rudely told there are no returns. Only if you purchase online. Do not purchase in store. If you like something go online, at least you can return. Will still likely have to deal with the rudeness while in the store.
Gino was absolutely amazing. Kind, patient as we wandered the store for my perfect sofa and lift top coffee table. On my first visit, I found a couch but wasn't ready to buy because I hadn't sold my old one, but he held the price for me. When I returned a few weeks later, he helped me switch to different couch and we found the perfect coffee table. Just a remarkable experience with Gino and everyone in the store. Will definitely return and refer friends and family!
Remember the furniture your grandparents had in their basement when you would go visit? Imagine entire store of that. It's like someone designed furniture for Gramps to fall asleep on while he watches the pre season baseball game.
This store has great customer service. Ian Kimbrell was extremely helpful, patient, and thorough throughout the whole process of me picking our furniture to buy. He took the time to explain everything to me and made me feel very comfortable. The store had great sales as well! I highly recommend you go see Ian at Ashley furniture.
Beautiful furniture but the staff that morning were not friendly.i didnt feel like they wanted to assist me i was looking to purchase a bed and mattress. I looked around but left without making a purchase
Walked the entire store and not a single employee had the decency to ask if we needed any help. Awful costumer service!!!
We bought me and my husband 2 sofas and chair and half in may 2019 we were so happy after one month the couch star open up we went to the store more than 2 weeks they said someone will contact us first some number send me a message asking me to send picture of the damage i did we still waiting tell yesterday sending another message asking for picture again no one call me or anything the weird thing is we still under warranty plus they make us buy another 5 years warranty we are so disappointed about their customer service I'm not going to buy anything from them in the future
Home Delivery 3pm to 7pm...850PM no delivery for our sofa that has been paid for. No phone call from anyone. Call the phone number provided and no one answers. Will never purchase any item from Ashley again. 905 PM still waiting
Great customer SERVICE & SO MANY GREAT DEALS
New store, Great customer service and product! ALSO VERY QUICK ON DELIVERY, not like these other stores! Go by and check out there deals quality and there New Store! Very pleased on how fast they delivered
Charles Fauntleroy is an amazing asset to Ashley Furniture. My husband and I came in to look at leather furniture and we had specific characteristics we were looking for. Charles was so helpful in helping us choose the right pieces for our home. He definitely made our shopping experience s pleasure.
James was amazing, its like all he has to do is look at me, and he new exactly what I wanted. He was great thank u James.
We have purchased furniture at diffferent Ashley Furniture stores a few times over the last couple of years. We have always been reasonably satisfied with the quality, pricing and sales staff including this last purchase a couple weeks ago. However I am giving the 1 star because of their post sales customer service. We spent quite alot of money that day including 2 twinXL mattress and adjustable frames for our king bed. One of the TwinXL adjustable frames stopped working after 1 week. When calling customer care the best I could get was an apointment for someone to come and look at the frame was 2.5 weeks in the future. The bed is adjustable and stopped in a position that is not comfortable for sleeping but this fell on deaf ears. I even called the store but that was fruitless as well. Apparently the stores and their customer care operate completely seperate. The store could not even see my scheduled appointment. If I cannot get someone to my home quicker to look at this I will never shop at Ashley again. IMHO if you are going to sell the furniture you should have the resources available to handle the issues in a timely manner.
James was awesome!! Very nice and helpful while we were purchasing our couch. He made the process painless and kept us laughing the whole time. 10/10 would recommend
Brenda Lee was absolutely amazing. She was super helpful and provided probably the best customer service I’ve experienced. She wasn’t pushy, genuinely seemed for the customer and the whole transaction was smooth. She was super patient with me while I picked out the pieces I wanted and was helpful in every way. Highly recommend asking for her if you go in! Thank you Brenda for all your help today! So excited to get my new furniture.
I felt like I walked into a car dealership the second I stepped into this place. My wife and I and mother in law wouldn't be left alone to look around by ourselves. Every couple minutes we were being bothered by a salesman. I felt like a piece of mean on the road being circled by vultures. It was very pushy. So we left and went elsewhere to look for furniture where we wearnt being harassed by salesmen.
Ok, so let me start off by saying my experience in the store was great. Having my furniture delivered was a different story. The lack of communication was astonishing to say the least. They messed up so much!!! But the store was very helpful and was able to make it right. I’m glad the company was able to realize they messed up and correct it. I am satisfied!
Went in to look at some dressers on Sunday, left the store super Happy!! Gino was my Salesman & he went over & beyond to help me!! Best sales person ever. I took at least 2 hours of this poor guys time but he stayed patient & walked the entire store with me trying to match dressers to the bed I had bought from another Ashley location last year. He removed dresser drawers & helped me match dresser & chest. Then he even got me a great discount & 12 extra monthes so that I could afford to get the extra matching chest that I wanted to complete my set. I can’t say enough great things about this store, my Sales guy Gino & his manager. I would definitely recommend making the trip to the Millenia Ashley store for your furniture purchase. 1. Super patient 2. Out of his way to get me the best price & matching pieces as I suffer from FOBO (fear of better options) 3. He helped me get 12 extra months so I could stay within my monthly budget & still get what I needed, 4. He & his manager got me a discount on my delivery, because of an error another store made when delivering my tv console, that mistake had absolutely nothing to do with them, but I told them what happened & they gave me a bigger discount without even having to ask for it. 5. I was going to wait till 4th of July sale to buy & he helped me get a price so good, I felt comfortable I wouldn’t get a better deal even on the 4th. 6. They also got me an additional $2,000 more on my credit so I wouldn’t be over 50% on my credit usage. This meant a lot to me. Took about 1 minute to complete, finance girl was quick & friendly. This location is big, clean, roomy and well staffed with friendly people that aren’t pushy.. I would definitely recommend this location. 2 other stores closer to my home but I would definitely come back to this location.
(Translated by Google) They sell unknown garbage broken staples leaving a chair to the 3 days undida the wood gets you in the rib .. pure Chinese garbage came the technician and said that it meets its quality standards then they sell garbage (Original) Venden basura desconocido roto grapas saliéndose una silla a los 3 días undida la madera se te mete en la costilla..pura basura China vino el técnico y dijo que cumple con sus estándares de calidad entonces venden basura
James was amazing with our sale today! He has an amazing personality. So funny and so kind! My husband and I agree that we would love to come back and do business with him again. Thank you james!! I hope you continue to sale sale sale!!!
Walked in today and it was HORRIBLE. We had to tell the greeter 3 or 4 times we just wanted to look and would be fine. He would NOT take no for an answer, saying he had to be with us. As if we were not allowed to walk the show room floor. We almost left right there, but we need a sectional. As we walked around, he followed us from a distance and started talking to his coworker and pointing at us. When we were deciding on which one to buy. The 2nd guy walks up and ask, "why we dont have an associate with us" smirking the whole time. I told him I saw him speaking with the first guy. He acted as if I was trying to provoke us to be upset. It was super rude. They knew where we stood, would not accept, and continued to harass us. Ashley has some couches that we wanted, but after them acting like that, we left. Both guys were african American (race has nothing to do with this) I dont remember their names, maybe the second guy was james. But just completely rude and pushy people. NEVER WILL WE GO BACK
Thank you Kit Kat for your assistance and for going to hat for us. We will be sure to recommend you.
Nice service
Great experience. The girl who helped us, Kit Kat, was very knowledgeable and friendly. The checkout process was quick and easy. The furniture was delivered on the day we choose. It was delivered on time and quickly.
Gian Caro was amazing! Highly recommended asking for him. We purchased our new furniture right on the spot!
I have not yet purchased anything from here, but both times I've gone in, the staff has been incredibly helpful and available while maintaining distance so we didn't feel pressured
(Translated by Google) Pesimooooo buy and do not serve defective do not want to return my money are irresponsible where they can report (Original) Pesimooooo compre y no sirve defectuoso no me quieren devolver mi dinero son unos irresponsables donde se podran denunciar
Great staff very helpful and Very nice Furniture
Clean and fresh, I think it is one of their biggest stores. Helpful and friendly staff. Was impressed with how they show what a room can look like.
(Translated by Google) Many but many thanks for the service provided by the seller Gino excellent attention the perfect mates I am definitely coming back for the purchase of my new house furniture I recommend it too much fun when buying an extraordinary environment (Original) Muchas pero muchas gracias por el servicio brindado por parte del vendedor Gino exelente atención el matrres perfecto sin duda vuelvo para para la compra de los muebles de mi casa nueva lo recomiendo demasiado divertido hace en la compra un ambiente extraordinario
Beautiful furniture, under informed staff. Misleading, final cost between Ashleys and there third party finance company. Would not recommend this location.
It's was a good place to buy your furniture
I love my purchase here and the design specialist Miya was amazing she came to my new home did measurements pick out color for my walls and help me furnish every room in my newly built home she was patient and definitely will take care if you shop at the location ask for her I saved over 2 thousand dollars because she gave me the best deals .
Sales people are not very knowledgable and VERY pushy about the extended warranty.
Great place! Customer service is really good
I ordered a countertop dinning room set and small sectional with chase at a very good price. Ashley's the place to shop for good quality, good priced furniture and nice salespeople. Plan to purchase recliner next.
James was really nice and answered any questions I had. I will definitely go back.
No help
Went in... for one hour and no one asked us if we need assistance.
Great employees.
I spent 32 minutes inside the store checking beds for my daughter and I had ZERO assistance from any of the sellers. If they was not assisting nobody, they prefer to speak on the cell phone instead assist the customers. First and last time at this store. (Mall at Millennia)
(Translated by Google) My favorite furniture store in Orlando, we wanted to buy a piece of furniture for the livingroom and we really toured most of Orlando's furniture stores and did not find the quality and prices that Ashley gave us. I recommend the Millenia shop is very nice and spacious. The attention was excellent. (Original) Mi tienda de muebles favorita en Orlando, queríamos comprar un mueble para el livingroom y de verdad recorrimos la mayoría de tiendas de furniture de Orlando y no encontramos la calidad y los precios que Ashley nos dio. Recomiendo la tienda del Millenia es muy Bonita y amplia.la atención fue excelente.
(Translated by Google) Excellent attention !, I recommend everyone in the area and Orlando ask for Gino, I guarantee good service, trust and a good seller, because with the success, thankful and happy things with our mattress of very good quality at a great price. Well now to rest Thanks to our friend Gino! Your friends the Venezuelans! (Original) Excelente Atencion!, les recomiendo a todos de la zona y orlando preguntar por Gino, les Garantizo buena atención, confianza y un buen vendedor , pues con el logramos cosas exitosas ,agradecidos y Felices con nuestro colchon de muy buena calidad a muy buen precio .Pues ahora si a descansar Gracias a nuestro amigo Gino!! Tus amigos los venezolanos !!
I had the worst experience with the “white hand” delivery. I am Extremely upset, as I was expecting so much for the price you pay extra for. Literally the delivery men came drop off the furniture and left. Didn’t even give me time to say anything because as soon as I sign the paper he just walked out. As soon as he left, I notice the handle bars and some screw were still loose. Meanwhile I paid for white glove delivery, which I was told by my salesperson when I bought the furniture I would NOT have to install anything at time of delivery. I called Ashley’s immediately going back and forth, explaining if I knew it was going to be a half job I wouldn’t of paid extra for the white glove delivery and would of just built it myself. Then the customer service told me she was going to have someone come back up today and no one has shown up. I will never shop again or recommend anyone to shop Ashley’s this is completely ridiculous on how poor customer service and false advertisement the white glove delivery is.
Went to Ashley at Millenia to purchase a dining room table, coffee table and 2 bedroom dressers. I love Ashley and have purchased a lot of my furniture there. Well I walked the entire store for a little over 30 min and wasn’t greeted once. Not one person said hello, offered to help, or even acknowledged me. There were a handful of people at the desk on their cell phones. I left without purchasing anything and without even getting a smile. It was very disappointing and definitely a shame since I was excited to have one closer to me finally. Not what I’ve experienced at the Waterford Lakes or Hunters Creek locations.
John was wonderful, very patient with my daughter and extremely knowledgeable. Thank You for a great experience.
Great service provided by Kat, Kevin and the Managers. New customer for life.
Very good of price
(Translated by Google) We thank Gino, an excellent seller, without any doubt, he furnished us all the apartment as my boyfriend and I dreamed for an excellent price !!! You are the best gino !!! (Original) Le damos las gracias a Gino, excelente vendedor sin duda alguna nos amobló todo el apartamento como lo soñabamos mi novio y yo por un excelente precio!!! Eres el mejorr gino!!!
I love all the furniture and the Great Customer service that they have. I highly recommend this place!!!
Not only did Gino help me once, he helped me TWICE when I walked into Ashley HomeStore. I admired his patience and sense of humor, which made my furniture shopping fun and pleasant. The store itself is very clean and spacious with a huge variety. I was able to find my bedroom suite, couch, bar stools, dining table and chairs, coffee table, stands... all in this one store!
Not very helpful. Staff disinterested. Left without being helped. Sad really.
We had an amazing sale rep name James, amazing answer all my questions and I got a great living room set at a great price. When you go to Ashley ask for James. Trust he will not let you down!
James was the representative who took such good care of me and my girlfriend. He was not only knowledgeable about the furniture and accessories, but had a great personality. He walked with us and showed us great items and ideas for our home. We both strongly appreciate his insight and would strongly recommended James for anyone who is shopping at Ashley Furniture.
Went to purchase mattress and furniture and had a very good experience with the salesman Gino. He did not pressure sell us and made us feel comfortable. He spent more than 2 hours with us with same enthusiasm and was very happy that he was able to help. Will definitely return as a buyer!
I asked the lady in the front if they had any chest if drawers with doors. She said they had none. Walked around and found about 5 of them. Thanks lady. I will rather go to another store. She made not want to shop there
Delayed delivery, twice times the desk comes broken, run way, bad customer support
Great experience in the store, the entire process was made incredibly easy by James F.! My girlfriend and I needed information on a product that was not in store and James was able to provide top class service and a great overall environment, as well as entertaining both of us. Next time you are in the store, be sure to ask for James, he will treat you right!
I am beyond words on the terrible first experience I am currently having with this store (and Ashley Furniture Company all together) and as of right now there is no resolution in progress. We ordered a pair of lamps last month and were promised to receive it within 7-10 business days. It was late (came yesterday). Not a huge deal but to add onto this the box was beat up and when we opened the package, the lamps were broken and the shades were dented. So we called the store's customer service only to be told that we have to wait 24 hours from initial delivery to set up some sort of resolution. So they promised that they'd call at 4pm today which they did not. We called at 5pm and I politely asked to speak to a manager which I was put on hold for 5 minutes only to have the associate I first spoke with the day before to pick up. She was not a manager but had confidence that she would help me. She told me the excuse for not calling as promised is because she has no other help there and they are understaffed. After I requested the new lamps to be rushed over she placed me on hold for another 5 minutes. Then she told me I had to come back to the store and return the broken lamps first and then they could give me new lamps IF they were available at the store. I asked her to check to see if it was available at the store and she said she can't check that for me but she can forward me to a sales associate. So then I'm put on hold for another 5 minutes. Finally a sales associate picks up and says she has it and she can sent it to me. I was confused at this point: do I pick them up from the store or are they sending it to me. She then said she'd connect me back to the customer associate. I was put on hold for 10 minutes and then the machine hung up on me. I called back and got a different customer service rep. I then asked politely again to speak with a manager as the last rep did not seem to know what she was doing. The rep said the manager was busy and that I would get a call back. I then receive a call back 10 minutes later from the same rep who couldn't help me the first time. I told her that at this point I just want this taken care of by a manager because the process is taking much longer than it should. She promised that Lincoln the manager would call me back today. Still nothing. I just don't understand how hard it is to exchange lamps from this company.
Kevin was amazing. He was helpful and very professional!
Great customer service and the store has a huge variety! Tiara was very helpful :)
I have to say my husband and I had a great experience here. Our customer service person was James F, he is a phenomenal person, he was patient and passionate about the furnitures and the difference features some of them came with. He ask great questions like what kinds of atmosphere we wanted in our home as we were looking for couches. We will definitely be bad because of the great experience we had.
I visited first thing upon the store opening and was greeted by the lovely Kit Kat right away. She was very eager to help me find exactly what I was looking for and provided excellent customer service! Thank you so much Kit Kat!!
My family and I had the best shopping experience in our lives. Thanks to Gino and James. They both have an infinity for people and it really shows by the way they took care of us. They are true professionals that are also down to earth, personable, and highly cordial. They took the time to assist us in finding the best bed and mattress for our familial needs, they provided us with great input, and made our shopping experience memorable. We definitely plan on returning to purchase more furniture from these two in the future. Great prices, great quality, great people. Thank you James and Gino for everything! -Aubry and Peter (and two crazy babies)
"Gino" Excellency and Professionals Customer Service. I'm recommended Him!!!!
Emilio, James and Corey were so great, they gave me that best discounts and reviews. They were excellent service didn’t leave our side and stayed past hours to help us with processes. Would recommend buys again and again from this Ashley location.
James f greeted me at the door as soon as they opened at 10am sat feb the 2nd he was awesome i had a lot of fun shopping with him he took care of all my needs then james the manager was great as well he made sure i got everything i needed and wanted withoit breaking my wallet they were both understanding and caring they treated me like family i felt like family thank u james f and manager james for making my dream bed and bedroom set come true
(Translated by Google) Excellent attention. (Original) Excelente atención.
I bought furniture in this store in 12.16.2018 and the furniture came damaged, I contacted the store to solve my problem and I was poorly attended and I could not solve my problem, that was already 40 days
Go see my friend Farida. She will take great care of you!
Well oriented to store, great knowledge of mix and match pieces. Made this a great experience.
Gino and James were amazing! Helpful, knowledgeable and friendly. Super recommend it!
Gino gave me and my wife an incredible customer service together with James!
Good staff. Well located.
I must the customer service I recieved from Emilio over the phone was Aplus he went above and beyond to send me photos of an item a asked about over the phone. I can’t wait to stop by the store to actually meet him in person to order my purchase on the weekend .
Love this store being so close by and the staff is absolutely amazing! Everyone from Corey the store manager down to the finance and administrative team is awesome! Well there is one person that needs to smile more - but Kit Kat, James (aka Renfield), Emilio, Kevin and of course again Corey (ask to see him in his Magician’s suit) are A+, outstanding, wonderful people. We ended up buying several things, but we even enjoy just stopping in to say hello. This is certainly worth a visit and they’ve upgraded a lot of their selections. Check them out!
Gino it's an amazing sales person! Took his time and was very patient with us. Thank you !!
2nd time buying at Ashley and the 1st in this location... I’ll definitely won’t visit any other location because the good attention I got here with ‘Giro’ the sales guys. -He explained me couples things that the other store didn’t, Gave me a lot of discount, moved furniture from place to place just to show me how will look at home and many things more. Ask for him when you get here.
My girlfriend and I were buying a couch for the first time for our new apartment and weren’t really sure where to start. Jackie was unbelievably helpful and informative. She genuinely cared about our time and our opinions. Couldn’t be happier with our multiple experiences with Jackie and how she went out of her way even when she was very busy she made time to make sure we were able to leave without any doubts or questions. We highly recommend her for anyone buying furniture, she made our experience stress free.
Went to the store to see a few things that I saw online and I was shocked with the amazing look of their new store. I was welcomed by one of their advisors and I was afraid I was going to have the same feeling you have when you are buying a car.... total opposite, I met Yamille instead. She is a knowledgeable young lady that has a great personality and amazing vision in decoration. I never take the time to do reviews, but I was so pleased with her, the showroom and their high quality furniture that I had to. Big thanks to her and one of the managers (Corey) that helped us pick the right pieces for the right price. HAPPY CUSTOMER THAT WILL RETURN FOR SURE!!!!
It is 9:02pm now and I'm now about to sign papers for my new furniture that will be going in my room. I have to say that the whole staff here is amazing. So happy that they are finally in the millenia mall area. I would like to say thanks to Gino, James and Corey for an amazing experience here. They were so helpful, nice and funny. This is the best location to shop for furniture. I will be back for my mattress.
Ashley HomeStore. Everything in the store looks amazing. Perfect Design, every display room: leaving, dining, bedrooms. I recommended to take a look & choose your furniture. Thanks.
Congratulations to the Management and Sales Team at the Mall of Millenia ASHLEY Homestore! Today’s Grand Opening event was 5 Star Worthy, as is your stores’s personnel, massive selection and well designed showroom - looking forward to our next visit and more purchases!
Gino was wonderful, helpful very professional
Kit Kat was our salesperson and she was the bomb! Great service and was really worked at finding what we needed! Great job!
I have been looking for a sleeping couch and I found it here! The store is beyond amazing and the design is great.A lot of beatiful furniture. James who works there helped me through the whole process and answered all my questions . Couldn't be more happy!
Emilio was beyond helpful. When I first entered the store he dint jump on me like normal salesman. He assisted me on evaluating if my current furniture needed upgraded or suited my function of my house. After careful consideration of him assisting me I can say he definitely went above and beyond and was thorough. Resulted in me upgrading my suite in my living room. I recommend him if you enter the store!
(Translated by Google) Excellent, (Original) Excelente,
This past weekend, I came to the Ashley home furniture store on Millenia to buy a couch. Upon arrival, I was greeted by Jean. He immediately asked if there was anything he could help me buy, and I told him I knew exactly what I wanted to buy. Jean was able to answer all of the questions I had, and made me feel at home. He was very knowledgeable and easy-going; he did not just try to make a quick buck. I loved the service I received, so much so, that I came back a couple days later to buy a new bed. As soon as I walked in, I looked immediately for Jean to help me find the best fit for me. I will be coming to this Ashley home furniture store because I received quality service.
Harry at the Orlando location was amazing in helping me with my furniture needs. It was very delightful and patient with me as I made my decisions. I’ll definitely shop there again soon. Thank you for your assistance.
(Translated by Google) Thanks to the seller Gino for showing me all the offers, you know what good customer treatment is. See you soon. I recommend 100% (Original) Gracias al vendedor Gino por mostrarme todas las ofertas usted sabe lo que es el buen trato a los clientes. Nos veremos pronto. Recomiendo al 100%
Very nice showroom with lots of options and Gino is a great representative for Ashley. Purchase and delivery were very smooth. I would highly recommend this location and again, Gino for your purchase.
We were helped by Jean Luino for our first visit. He was SO patient as we were visiting with my mom who wasn’t feeling 100% and my rambunctious toddler in tow. We decided that we needed to return home to verify some measurements and that we would return to finalize the purchase on our next day off. We made an appointment with Luino and he was extremely grateful that we actually returned to give him our business. This was an exciting purchase for us because it was to pick out our sons first “big boy” bed/mattress and a new sofa for his playroom. He could tell we were excited and did his best to work with us and be understanding when my little guy was acting a little crazy. While Luino worked on some prices and numbers for us we sat and chatted with the sales manager James who was equally fantastic and just lovely to talk to!! We really had a fantastic experience with both Jean Luino and James and we expect to return very soon to redecorate our master bedroom and replace our old king mattress!!! Thank you Jean Luino and James for being stellar!!
My wife and I went in on New Years Day around 8:50pm, knowing that they closed at 9pm we wanted to try look for a dinning room table as quickly as we could to be out of the store by closing time. Upon arrival we were treated by Freda. She was very polite and sweet when she greeted us. We asked her a few questions about where we could find dinning room tables, is there any sales, and a few others. She was very helpful and walked us to a few areas of the store where they had different sections (modern, farmhouse, antique, etc..). Then she gave us some time to our selfs so me and my wife could make a decision on what would look best in our home. At this time, it was after closing time for them and we felt really bad and apologized for keeping her late, but without hesitation said that it was fine and insisted us to take our time with our decision. About 15 minutes later we called her over and told her that we made our choice. She was very knowledgable with the products and gave us a great expiation. We then went to check out at the front and met the manager Chris and he kind and very personable wishing us a Happy New Years and everything. We are extremely pleased that we mad our purchase at the Ashley Home Store in Millenia Plaza (Orlando,FL) and will defiantly be back whenever we need more furniture. I would highly recommend this location as the staff went above and beyond to make our trip special. Thank you guys for all of the help.. Christian/Arika
I was helped by Kit Kat on picking out a new couch and a coffee table. She was very patient and helpful when choosing to our liking. She walked out through the process and had the answers to every question we had. Shirley from the Acceptance Now department was also very helpful and help us with the financing. I will definitely back for any furniture in my house.
Wow, I was so happy I chose to go with Ashley furniture home store especially Emilio, he was such a great help, so caring and truly understood what I wanted and I absolutely love my bedroom set, he even offered me a bottle of water while I waited for my purchase to be Completed, would totally go there just to buy from him again.
Gino, was outstanding!! Great Service....
Find another location
Get alerts about new items, sales and more.
For additional details on the offers on this page, click here to learn more.
No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
