Ashley HomeStore Orlando, FL
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
Best place ever
Our salesperson Carlos, his manager and the young lady in finance, were very pleasant and helpful. We knew what we wanted and had run our own pricing on the website as we were going to order online. We are very happy with the choice to go in person and just double check everything. Carlos was there to answer questions but did not use any pressure. The manager thanked us for coming in person. I’m guessing the store sales have probably been very tough during COVID-19 as people are ordering online instead of going to the stores. I highly recommend going to the store and supporting the business! The atmosphere was upbeat and even with a couple of unreasonable clients, the team kept cool, they worked through the issues and worked hard to smooth the client’s attitude. Great work! Looking forward to receiving our new furniture - fingers crossed that delivery will be as good and on time!
Excellent service and furniture especially Kit Kat
Lack of safety protocol and customers walking around with out any mask or facial covering at all. This is in orange county where there is a mandatory face covering. The sales man was pushy and every rep we saw had there mask below there nose or under the chin. We are still in a pandemic and it seems like no one in that store cared at all. The selection was ok, if you have to go to a store there are other location or go to like city furniture where they actual enforce safety protocol. If we buy from Ashley it will not be at this location!
Steve was amazing. He gave my husband and I our space we needed to walk around and find things we liked. The second we needed him he was there and made sure we were well taken care of! We will make sure we see him any time we go back!
I was only going in to look at some entryway table, But when I arrive it was another experience. BRAYN Celia was such a great help I brought not only a entryway table but a mattress and adjustable. It was awesome working with him he took his time and explain and answer all our questions. He seal the deal .
Gino was very helpful and knows his way around the showroom. We had an excellent experience buying furniture from him.
TERRIBLE experience. Store ordered the wrong piece of furniture and it took them a month to fix the order in the system. I ordered my couch on July 2nd, today is September 9th and I still don’t have my couch. But don’t worry, the company is making sure I’m making payments. The Millenia store manager Stephanie Hummel either doesn’t know what she is doing or is a liar because she told me that she couldn’t fix my problem at the store level and to call corporate.. I did and corporate. After I called the store 15 times and they gave me the run around they finally fixed my order. I don’t recommend. TERRIBLE costumer service.
Top notch service with Gino Abreu! He had patience with us and guided us to make the right decision that worked for us. He rearranged furniture for us so we could see how it would look in our home and answered all of our questions (and there were a lot). Thank you so much Ashley Furniture for having such dedicated employees. We will shop there again soon!!!
I will NEVER buy from Ashley Furniture again, especially this location. I purchased an entertainment center in July 2020 and was told it would be delivered and assembled on August 28th 2020. When the delivery showed up it was all in boxes and the delivery guys said they don’t assemble this furniture so we sent it back. I get a call from Ashley Furniture customer service saying that our salesmen incorrectly informed us and that piece of furniture is not able to be assembled and that they would refund us the assembly fee plus an inconvenience fee and they will reschedule delivery for the following Tuesday. Tuesday comes and the delivery never arrived. We call on Tuesday and the store said that our piece never made it on the truck and they aren’t sure why, and they can’t reschedule delivery until the following day. They call back and say they can deliver the piece on Saturday. The delivery arrives and it’s WRONG it’s not the piece we ordered. We call back and we’re told that a manager is “not available” to speak to us and we would have to come to the store if we wanted to speak to someone. We go to the store and speak to a manager. The manager says they will fix the incorrect pieces and have the piece assembled and that he would call us today by 3pm to let us know when the soonest we can have it is. The manager NEVER called. My husband has now called twice and was told that the manager is once again “not available” and only could speak to us if we came to the store in person. We still have NO reschedule date, no help from anyone at the store and boxes containing the wrong entertainment center in our house. This is completely ridiculous and 100% not the way to treat customers. They are more concerned with new sales then taking care of issues for customers who already purchased. I do NOT recommend this store to ANYONE
I had a great experience when I visited the store. Brianna was very patient and wonderful. I made an appointment and I was taken care of as soon as I arrived.
We came in today looking to buy a couch and a king-sized mattress. No one ever offered to help up. We walked past a sales rep on her cell phone, and she looked up at us for a brief moment before returning to her phone.
Ashley’s has been held on a high level of recommendation in our family, 90% of our furniture has been purchased here, which makes it extremely disappointing to leave this review based on the horrible lack of customer service I have received. I purchased a rocker/recliner on 8/22 it was delivered on 8/25 we noticed it was making a very loud noise which isn’t normal. The chair we tested in the showroom was super quite so we know for a fact that it’s not supposed to be loud like the one we received. My self and my husband has called and left voicemails numerous times and it’s now 9/1 and we still haven’t received a call back. I absolutely understand that “due to COVID” they’re having longer wait time but honestly 1 week and no call back!? How ridiculous!
Carlos Rosas is the best salesman anyone can ask for. I highly recommend coming in and asking for him. You will not be disappointed.
Worst customer service I've ever dealt with anywhere. Have called numerous times and no answer. Have to drive to them every time I wanted to speak to someone about my order. Still haven't talked to them over the phone. Might just go and cancel this whole damn order.
David our Salesman was fantastic, He couldn’t have done a better job. Very knowledgeable about all products. Didn’t pressure us to buy something or buy additional items. When we are ready to buy again, we will go to Ashley Home store. The selections and the furniture is top notch. We are very happy.