Ashley HomeStore Orlando, FL
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. Your Ashley HomeStore will offer stylish, quality furniture that’s just right for any room in your house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Your locally owned and operated store is passionate about being the best and most affordable furniture store for your home. We can’t wait to see you at our Ashley HomeStore showroom soon.
Friendly staff with helpful recommendations. Great selection options and reasonable prices. Our associate, Kit Kat was especially helpful.
Store sales experience was ok. But the delivery and dealing with corporate, nightmare! Took 3 times to get my dresser. First 2 it was damaged. Then you have to wait until they accept the delivery back in the warehouse before you can reschedule. Warehouse and corporate office employees lack customer service skills. I will never purchase from Ashely again.
Great place to shop for furniture
Was in the market for a new bed frame and Matthew was very patient and polite. He asked me about the room and the colors and helped me make the right choice. The store is beautiful, the set up is really nice and it’s HUGE. I will definitely be going back to see him in the future! Thanks Matt
DO NOT BUY FROM HERE! The salesman, Dennis was very helpful and we found an amazing bed and mattress. I told him I’d like to have it delivered and assembled on the day we get the keys to our new apartment. He arranged everything and it all seemed so simple. Turns out, it was too good to be true. Today is the day and I woke up to a text message from Ashley saying that the furniture would be delivered between 3-7pm with an ETA at 5pm. This worked perfectly because we’ll be receiving the keys at 3pm. At 1230pm I got a call from our delivery driver who said he was running early on deliveries and would like to finish up ours so he can be done early for the day. I told him about getting the keys at 3 and he huffed and said so when are you available and I said 4pm would be the best for us. I paid over $2000 for my furniture and paid for this delivery so I don’t think it’s outrageous to ask for the furniture to come at a certain time. He said “uh okay fine I guess I just won’t finish early today, fine” and hung up. I made a mental note to make sure I tip him for helping us out. Then I get a call from the store, the woman tells me that the driver called her to complain that we weren’t at the home right now. He was willing to come back at 3 exactly, but at 315 he would leave if we didn’t have access. 15 minutes. That’s what he’s giving us. We have to plan our day around his 4 hour window but we don’t get anything more courteous than 15 minutes. So I ask to speak to a manager, hoping to be accommodated or at least get rescheduled and I get Maurice. Maurice spoke over me, was completely unapologetic, and would not accommodate us in any way. What’s worse is that I asked him several times to speak slower and clearer as I couldn’t really understand him and he continued to speak at the same speed while slurring all his words into one. He told me that the truck would be leaving at 315, they won’t send anyone out later, and that I either need to cancel my order or reschedule. I agreed to rescheduling and he said okay I’ll call you back and I said okay I’d like to talk to customer service and he said “I am customer service”. It’s been 20 minutes and still no call back. This is a stressful day as is, and now I have no furniture for my new home! Skip the hassle, go to a furniture store that actually cares! UPDATE: We drove to the store after waiting an hour for a call back from Maurice. We spoke with Carlos who is the sales manager and was somewhat apologetic but told us that he can’t facilitate a refund while the items are still on the truck. We said okay can he deliver the items at 3pm and just leave them outside our apartment and we’ll assemble it ourselves? He agreed and told us to rush to get to the apartment by 3 (it’s 230 and we live an hour from the store) we leave to get a call from the driver saying that he’s already at the apartment and he won’t wait more than 15 mins. So we go back in the store to again see if we can just reschedule because at this point I feel like I stepped into some wild chase for furniture where customer service has never existed. Carlos calls the driver and then insists to me that the driver will wait and that I need to hop in the car and rush over. We get to the apartment complex and get another call on our way that the driver can’t wait much longer. Once we get there, they drop two of the boxes inside the truck. They left all the boxes outside the door as discussed and left. Now we just have to haul an entire king bed frame and mattress inside and build it, even though we paid to have that done. Overall 0/10 on customer service, I would never do business here again.
Good luck actually ever getting your purchase delivered! I had delivery of my sectional set for 9/7, my paperwork reflected this, I received confirmation text messages confirming this, I also received phone call the day prior to confirm this. Then on 9/7 no one ever shows up and no one calls. I call customer service (which is terrible) they say there is a problem with the way the store invoiced my order, so it's their fault, I need to call the store. I call the store and talk to the manager Brian and insists the issue lies with corporate instead. He did offer to give me a small credit back for my inconvenience and managed to "pull some strings" to get my delivery rescheduled to the next day (9/8). I then get a follow up call to reconfirm my delivery for 9/8. Then on 9/8 no shows up and no one calls. After waiting all day (again, 2nd day in a row) I call the store and I'm informed the delivery is just running late they show in their system that they are on route to me. Fine. Again no one ever shows up. No phone calls, no explanations, nothing. I waited around for 2 whole days (the whole weekend) for these people and they no-call/no-show on me twice. It's now 9/9 and I still don't have my delivery with no indication it will ever be delivered. The incompetence is unbelievable. UPDATE: On Monday 9/10 I spoke with the other manager at the store named Carlos. He was apologetic and offered an additional discount and said he would personally schedule it to make sure it would get to me. He came back to me with after Thursday 9/12 after 1pm. I shortly there after get an automated text confirmation for Thursday, which I replied Yes to confirm. Then on Wednesday get another text confirmation which I replied to. I also get a voice mail reminding confirming my delivery for Thursday between the hours of 10:30 am and 2:30 pm which is NOT what I was told by Carlos. Now I'm even more angry that the wrong time is scheduled but due to receiving conflicting time information I arrange to work from home the next day so I would be here all day. 2:30 pm comes and goes. I then wait until 4:30 pm and call customer service - guess what?! My delivery was not even attempted today because I didn't confirm it, which is a complete and total lie. I've been made a complete and total fool by Ashley. 3 days of waiting around (one of those being a week day which is even worse) and they still blow me off. Every one I talk to has a different story or explanation or wants to point the finger somewhere else. I cancelled my order and will be expecting the full amount refunded to my card. If it isn't I'll contact my credit card company to deal with it. I also plan on filing a report with the Better Business Bureau.
Great products but the sales people are sharks we quite literally ran out of the store because they were being so pushy and not listening to anything we had to say, just going on and on about something we had absolutely no interest in(we told them we werent intrested several times) we decided to order online just to not deal with that sales person again.
Will was amazing!! He was super knowledgeable of everything we had questions about. He was a great help in helping us find our couch. Brian was also amazing! We’ll be coming back for more!
Good value, quick delivery!
DON’T BUY FROM THIS COMPANY. BUYER BEWARE!! My son purchased a mattress, dresser, and headboard from the Millenia mall location. He did not need to buy the bed but wanted the matching headboard. He was not told that he could not return anything when they gladly took his money ... nor was he told the the headboard is useless without the rest of the bed. The delivery came earlier than expected, they gave my son about a ten minute window to get to his home, which was 30 minutes away from where he was at. Someone at the house signed for the furniture so the useless headboard was delivered anyway. “ Customer NO SERVICE “ was called and they said “out of luck”. No returns, no refunds, “out of luck”. What kind of brick and mortar operation still operates this way? Thank goodness for social media these days because at least other customers may see this post and choose NOT to to shop at any of their retail sites. I know that I will never recommend nor visit any of their stores. Thankfully, this post should see a very long lifespan .... and will likely be on the web longer than Ashley will still be in business. My son will eat the $120 and learn from this, but the first lesson learned is DON’T SHOP ASHLEY.
(Translated by Google) Beautiful furniture and quite affordable prices (Original) Hermosos muebles y precios bastante asequibles
The store itself is very clean and nice, but the managers are pompous, rude, and snooty. They act like if you don't buy what they recommend, you're poor, and not worthy of being in the store.
Delivery was a nightmare. Tried to deliver a couch.. the delivery guys had terrible attitudes, put multiple holes in the walls, broke the light switch, and scratched up much of the stairwell. All with no remorse and were upset that we reported the damage to corporate. After filing a claim with corporate, they said they would be in contact within 48 hours. Over a week later and multiple calls, no progress has been made to fix the problem. Some of the worst customer service I've experienced, I'm hoping they'll make it right soon.
Had a wonderful evening ordering my furniture with Kat
Talavera, Since July, 7, 2019, Three time to deliver my Dining Table, And today Don't received. Don't reccomend that Store! IRRESPONSIBLE
Giancarlo is god’s gift to furniture sales. Handsome, talented, charming:he really is the whole package. 10/10
Weird greeting, the guy at the front wouldn’t let us go and kept shoving offers in our faces, not 10 seconds after we walked in