Ashley HomeStore Orlando, FL
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
Ordered a base/mattress from this location. The sales rep was awesome, but the experience afterwards has been awful. The items were supposed to be here over a month ago, and we have been rescheduled 7 times. Each time they tell us they are out for delivery, we have to take apart our bed frame, put the mattress against the wall, and wait, only to call and find out "it's on back order". I wish someone would just be truthful and tell us when the bed is coming to avoid this. I'll be calling when they open to cancel and get a refund.
The worst customer service I have ever experienced. If I could give a negative rating I would give a negative-100. I did not receive all the items I purchased and of course when I initially spoke to someone I was told we are looking into why it was not delivered. I waited a few days and called again, they would not pick up my call. I then called from a different number and guess what someone answered. Now that I’ve used my phone, my husbands phone and my daughters phone it must be in the system cause NO ONE will answer my calls. My attempt to talk to someone starts right at 11 when store opens, so I know they are not swamped with customers. I WOULD NOT RECOMMEND ANYONE TO BY FROM ASHLEY FURNITURE!!!!
Had a great experience shopping at this Ashley location. Have worked with Kit Kat for a couple different purchases and have always been happy with her service! Thank You!
I will never, ever, ever buy or order furniture from Ashley furniture ever again. I was told when I bought my furniture that I could get it all in just over a month, and that delivery items were taking a bit longer due to Covid. I was thinking that yes, just over a month, is of course a while to wait for furniture but I was willing to do it, however it took over two months to get most of my items and then I find out when I think all of my items are arriving that something is on back order and now it’s going to take another full month to get that. The piece I ordered was not on back order when I ordered it over two months ago. My sales person, Bryan Celis, tells me to keep contacting him for questions however the majority of the time I reach out to him, he does not respond back. I realize times are a bit tough and things may take a little bit longer due to Covid, but three months is unacceptable, especially when an item I ordered over two months ago was not on back order when I ordered it and should not affect me for being on back order now. At this point, there is absolutely no excuse! I ordered furniture from Wayfair and got it within two days. I think they are just using Covid as an excuse to make excuses at this point. Should never have to wait this long for a piece of furniture. Really ridiculous! Btw, Many of the Ashley furniture items can be found online through different sellers. It may be possible for you to find the same item through them at a cheaper price, order it, and possibly have it delivered in no time flat through an online company, rather than waiting months and months to get your furniture from Ashly. At the time, I found the items that I purchased through Ashly, online with different retailers and at a cheaper price, but since I did not know the companies, I chose to go with the Ashly name, since it is well known. Big mistake. Just a tip
On September 8th 2020 I went into the Ashley Furniture on Millenia Plaza Way in Orlando and placed an order for a sectional (3 piece sectional). I was told my sectional would be delivered week of October 12th due to COVID. That week past and no one from Ashley called to inform me that my order way delayed so I attempted to call them and sat on hold day after day for over 30-40minutes. I was eventually informed by the virtual assistant that my delivery is now set for October 21st. No delivery on Oct. 21st. Next I was told the furniture would be delivered on Oct. 28th. I received a text on Oct.27th to confirm delivery and on the morning of Oct. 28th a young lady called me to inform me that I wouldn’t be receiving my furniture but as I prepared to leave my home I received a call from the delivery company saying they are outside of my private community gate with the security guards. Imagine my confusion at this time. When the men came in to deliver the 3 piece sectional they only had 2 pieces. Two days later I’m forced to go into the store to find out what’s going on with the other piece. Stephanie (a manager) and Rose attempted to assist me. I was told that Rose would call me on Friday with an update.Guess who’s still waiting on that phone call. When I called the store today I was told that I have to wait until “November 16th” for the other piece. THE ABSOLUTE WORSE EXPERIENCE EVER
Don’t ever shop at this furniture store!!!!!! The sell you used new furniture then deliver old use furniture. And have the nerve to be upset when you don’t accept it!!!!! Currently sitting on the floor for 2 months!
I've bought 2 pieces of furniture from here and both times my item was never delivered. I literally had to call and see what was going on both times. They didn't have my item in the warehouse and failed to call and let us know. Now we've had 2 days taking off work for nothing. Irresponsible and a total lack of professionalism from this place. I will never purchase or recommend this place ever again.
The absolute worst customer service we purchased sofas back in June of 2020 and have received nothing to date we were scheduled to receive the sofas first week of October and no one called us to follow up not evenan email, we had to call and get updates and everytime we call the delivery is pushed back without notifyingus and...ask about their delivery clause because ...there is one. The 1800 number customer service will not assist you if purchased in store nor will their online chat services, but their phone hold message directs you to the website ....Do not waste your time purchasing with them unless you want to experience frustration , waste of your time and no service or communication
(Translated by Google) Good Furniture Regular Attention. (Original) Muebles buenos Atención Regular.
Horrible customer service. DONT BUY FURNITURE THERE! Don’t get the insurance, it never works. ASHLEYS AND GBS the worst company ever. I’m Being in this situation for months. They send me 1 pilllow and they even have a tracking number for that. Now I have a sofa needing repair and nobody help me. IS THE WORST STORE! You money to the trash.
Good place for furniture
Manager Lou King is rude and unprofessional,we were shopping for furniture and 2 miutes before they close he said that we need to leave since its closing time. I have never seen or experienced such a thing in my life. Manager claimed to not have a business card when I told him I'm going to call corporate to complain!!!!!!! We left and went the next day to their location on alafaya trail which had great employees and a great manager.got me a sectional and a dining table and I will be going back for more soon.
Extremely disappointed with Ashly at Kissimmee FL. Delivery was awful, everything literally everything was dirty. ALL Furniture came with out any kind of wrap or cover! People that did the delivery no using mask and don't took off shoes. Customer service is just unbelievable nasty! EVERY where. I hope they fix all this mess! When I called the store I was treated like is my fault. Got me waiting on calls back they never did? Just unbelievable poor!
Warning! customer service is horrible! I purchased a brand new table and it arrived damaged. I have called called customer service have not been able to reach anyone nor has anyone returned my call. I have gone to the store twice and the store says that they cannot do anything for me. I can not return the table. I have called customer service serval times and have and waited for more than an hour and still have not been able to reach anyone. They say because of coronavirus they have limited staff. I have purchased the table last month and still have not heard from anyone but I did receive the bill!
Johanna at the customer service desk (manager) she’s the best after dealing many months with a horrible customer services with a bad received order she stick with me thru the whole process and once it was clear she treat me amazing unfortunately the bed I first bought wasn’t available but she act real quick and made an exchange not only that but she really treat us 5 start. They need more employees like her. Thanks Johanna for all your help it’s been a horrible month for me but you made all this problem resolve thanks again. Sometimes employees don’t really know that dealing with their company thru the phone can give you so much stress and don’t even care about what we go thru to just get problems solve. I deal with customer and that’s why I always give my best to them. Thanks again and God bless you.
Please go see Steve he was truly amazing and helped me so much pick the perfect couch and tv stand I needed for my living room! He listened to my wants and delivered excellent customer service!