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Ashley HomeStore Orlando, FL 32839

Ashley HomeStore Orlando, FL


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

Recent Reviews
3.9 Star Star Star Star
(291 reviews)
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Purchased a sofa online and had it delivered. Delivery was fantastic and on-time. Although, they did not have masks on. The amount on the delivery receipt was over $120 less than what I originally paid. No one could tell me why via chat , no one returned my calls when I left messages for customer service( for two months) and I have reached out multiple times. Strangely my entire order disappeared from the Ashley dashboard, when I asked questions about my purchase. Went into the store and was completely ignored while we were in the store. They were too busy conversing with each other(empty store) and giving dirty looks. When I brought this up to the manager he gave the excuse it was due to COVID-19 for the poor customer service. I intended to buy more furniture but due to the horrible customer service we decide to leave and went to a different store. Needless to say that we will never step foot into the store again and made our last purchase with this brand. The Darcy Chaise Sofa that I bought, was very cheaply made, cushions are already sinking, cheap feeling suede material and legs were made out of thick Lego plastic and not faux wood. It is the most uncomfortable sofa that I have bought.The product is of poor quality and a step above Walmart. Good luck on getting any answers from their customer service or getting any assistance. I have since purchased furniture with other companies and received outstanding customer service and better quality. I will definitely look at other store brands and other stores when purchasing my next sofa and that looks like it will be sooner than later. I wish I had seen the reviews on YELP and researched before before buying from here. I should have went back to rooms to go and make sure you look at the low reviews on here. ASHLEY HAS POOR CUSTOMER SERVICE AND EXTREMELY POOR QUALITY PRODUCTS! I WASTED MY HARD EARNED MONEY!

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Perfect purchasing experience. Fast & efficient. Nicole was simply amazing- Millenia Store in Orlando. Got me another discount for coming in to view the sectional I wanted. Couldn’t be more pleased!

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My fiance and I had a wonderful furniture-buying experience with specialist Will Darby. Not only did Will take his time in providing us with furniture knowledge, but he gave us reasonable rates/deals on the furniture pieces that we decided to purchase. Shop with Will! Thank you so much again Will!

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I’m Disappointed! Never get my money for returning!

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We just purchased a sectional from this location. Matt helped us. He was very nice and patient with us! Of course, we wanted to try out basically every sectional in the store. He helped us get the best price possible. Highly recommend this spot.

Star

Poor communication with delivery times, then when items were delivered...kitchen table damaged, chairs poorly assembled and wobbly, bed frame base cracked, missing a couch, missing lamps and to top it all off I was sold a "power base" that doesn't work with bedroom set I ordered. Hours on the phone with customer service yielded nothing. Stay away from this place at all costs. Waste of time and money

Star

Buyers beware. We got totally ripped off by a sales person at Ashley HomeStore. The worst part is the store nor customer service will take responsibility for something THEY did and admitted that she messed up completely. We bought a whole bedroom set including mattress. Sales rep pointed us to one mattress at the store and ordered a completely different mattress when it was delivered. Went to the store to file a complaint store manager advised us the mattress is not under warranty or guarantee. The manager advised she would talk to her boss about the situation and her boss told us to escalate is because he needs an OK from his boss. I mean are you serious ? customer service is telling us to go to the store, the store tells us to call customer service both side admit the sales person messed up the order and no one cares to help. We also had an issued with the furniture we ordered. There was staple holes on one of the chairs. The table wasn’t installed correctly. Then the bedroom furniture was chipped and broken. We purchased in May and a tech hasn’t come out to fix the issues. Save yourself the hassle and find another store.

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Great place to shop, but when you have a problem with your sofa no one is there to help.

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Shopping here has been such a horrible experience. Purchased a dining table with my fiance, which was delivered to our house. When assembled turns out the table is made of card board made to hold bolts the table instantly fell. We have been trying to get in touch with someone in store, corporate, even tried chatting online with an agent which was just as useless. Its run around after run around. You cant leave a voicemail. All they do is transfer you continuously. Not one returned phone call in 5 days as of today. Never had such poor customer service. I should have stuck with Rooms To Go, I definitely would have better customer service and better quality furniture NOT made out of card board. I understand there is a pandemic but also I paid for a dining table and would rather not be eating on the floor $1,200.00 later. Everyone please take the time to do your research on this store before purchasing from them. Lets see how long they take to return a phone call.

Star

Couch sectional is beautiful! However, customer service is non existent. I understand there's a higher call volume because of everything, but no one ever picked up the phone. I had to press the button for a salesperson and they picked up within 30 seconds 🤣 I ordered in-store and I'm still waiting on the other half of my order to be delivered. Apparently, it's on back order with no stock in date and no one bothered to call to tell me. I still have no idea when I'll receive my two remaining items 🤷🏻‍♀️ Guess I'll call the sales department. Again.

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Nicole Del Valle at Millenia was great i knew what I wanted she made it possible, quick and with a great personality.

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If zero or negative zero was an option I would definitely choose that. Ashley furniture is the worst company to ever buy furniture from. I had purchased a dinette set and a sofa set. The delivery guys were extremely rude. Thet spoke Spanish among themselves and talked about me and also inappropriate things about their private parts. Beside being rude the dinette set was completely wobbly and the delivery guys could not adjust it properly, so I refused it. They didn't not set the sofa set. I had to do it myself. As I was openining things up, I noticed it was damaged. I made the delivery guys aware right away but they refused to take it. They told me I had to call the 800 #. While they were here I spoke to their supervisor and the supervisor told me to call the 800 # and not to worry that they would take care of my issues especially since the sofa sets were also missing parts. After the delivery guys left, I also noticed that they had damaged the floor. I called the 800# and they told me to send them an email explaining all the issues and to include pictures a well and that they will call me after their lunch. I did that and she never called me. I continued to call them and email them with no response. Finally, I had to reach out to my credit card to dispute the charge in hopes that they would fix my problems. Then that's when Ashley furniture began answering my calls. There told me that they would fix all of my problems to call the credit card to pay them. I told i would not until they addressed all my problems. Late they made an exchange of some of my pieces and delivered missing pieces. However, again they were damaged and said that a technician would come to my house to fix it. However, I know that a technician would not be able to fix it. Since this time I signed for it and all of the pieces were delivered my credit card would no longer hold payment. So be very aware not to sign for things that not up to standard and never go to Ashley Furniture. To this day now almost 6 months later, my issues still remain.

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It's ok

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Warning! customer service is horrible! I purchased a brand new table and it arrived damaged have not been able to reach anyone nor has anyone returned my call. I have gone to the store twice and the store says that they cannot do anything for me. I have called customer service and have and waited for more than one hour and still have not been able to reach anyone. They say because of coronavirus they have limited staff. So, I would have to wait meanwhile I have purchased the table in Last month and still have not heard from anyone but I did yes receive the bill!

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Currently going through a battle together my correct furniture delivered. On 5/15 I went into the store after I got pre approved. For financing through American Signature I saw something I loved at Ashley’s so I switched it there and that’s when my nightmare began. The rep only cared about her commission, I was interested in the living room model that was on the floor. It was an oversized chaise and a sofa. The rep entered the ticket as a love seat and sofa. When I noticed I asked her about it and she assured me it was the correct set but the naming was different in the system. I also ordered 3 pillows that were never put on the invoice. The delivery date discussed was 6/9 in the store, she said it may be able to come sooner which was yet another lie to get the sale. On 6/9 when my furniture arrived it was the wrong order I was assured was correct. I can go anywhere and get a navy sofa and loveseat. The only options I was given by the rep was to wait until the end of July for a replacement or “compensation” which would probably be some insult of a credit. I asked to have a manager reach out to me and when no one did I messaged her to follow up and received no response. At this point I want someone to come get these couches so I can take my business elsewhere.

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Ian, again, was our Salesman and of course it was an excellent experience. We love Ashley, have many purchases over the years. We found exactly what we were looking for. What a fun place to shop!

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(Translated by Google) Mr. Ian very attentive and the furniture very good quality! Overall good service! (Original) El Sr. Ian muy atento y los muebles muy buena calidad! Buen servicio en general!

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the seller Was very friendly and very polite seller. the store manager very kind ... Whenever I buy my furniture at Ashley I always leave happy

Star

Boy oh boy, where do I start? Several times I have come into this store looking to purchase furniture. The first issue I had was that after walking the store on multiple different days and making eye contact with several sales associates, none of them could even be bothered to say hello. After frustration from that, I called after leaving and spoke to manager Juan who could not have cared less and offered no resolution. Finally I found a wonderful sales associate, Will, after a few trips in. I found some furniture I’d like to purchase, but not right away so he said no worries, just need 10% down. Flash forward now a few months because I lost my job due to the pandemic. Manager Juan (the rude one from my prior experiences) calls me on a Sunday demanding that I come back in to put more money down. I’m confused, and I try to have a conversation with him about it but literally while he’s on the phone with me he’s talking to someone else and misses everything I say. I drive over and meet with my sales consultant Will who explains that despite me agreeing to a 10% deposit (and giving them it!) months ago, Ashley have now changed their policy and are calling all customers with orders and demanding that they now put down 1/3 of the total order price. So let me get this straight: a few months ago you needed 10% down for an order, but you randomly change it and are calling everyone with orders who already agreed to the previous terms, now telling them that they need to come give you more money or you’ll cancel our orders? Yeah, no thanks. It’s tacky, it’s rude, it’s bad business. I cancelled my order and you lost a customer for life. Oh, and I’m still struggling to get my 10% deposit back from them because they’re claiming it was made by a VISA card: I don’t own a VISA card. Update: Got my refund after a manager looked through and found my actual card that I paid with.

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