Ashley HomeStore Orlando, FL 32839

Ashley HomeStore Orlando, FL


Your Local Furniture, Mattress & Decor Store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

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Customer Reviews
3.8 Star Star Star Star
(510 reviews)
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Wonderful experience!

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My sales person was amazing! Helpful, friendly and a total professional!

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(Translated by Google) The quality of their products is undoubtedly an attraction and the service is very warm and friendly. (Original) Calidad de sus productos sin duda alguna es un atractivo y la atención es muy cálida y amigable.

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Haven’t received our order yet (just placed over the weekend), but we received great customer service at the Millenia location in Orlando. Our sales associate, David, made it a smooth, pressure-free experience. We also appreciated the Memorial Day sale.

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Awsome customer service and excellent prices.

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Has really nice items, sometimes you get a better deal online but they do match in store. Sales associates are very helpful

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Fast friendly service. 3 days wait for delivery. Amazing 👏 for today's standards. Thank you!

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After an awful experience at the store in Altamonte, I decided to visit this location and it was well worth it! Mrs. Nadia treated me with respect and kindness. She was very patient considering my somewhat difficult situation. Even after the sale she made herself available ensuring I received my living room set. Special thanks to her!

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THEY HAVE THE WORST COSTUMER SERVICE THAT I EVER HAD TO DEAL WITH. THEY SUPPOSED TO DELIVER A CARPET ON MAY 26th and IM STILL WAITING!! It’s UNACCEPTABLE! EVEN WORST THEY DIDNT DELIVERED THE CORRECT SOFA. I SUBMITTED MY CLAIM, THE TECHNICIAN CAME TO MY HOUSE, PLACED THE ORDER , AFTER 10 days I JUST RECEIVED A WRONG PART OF THE SOFA!!!!ITS UNBELIEVABLE. AS AN ATTORNEY THEY DESERVE TO GO TO COURT.

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Moved to a new house. Due to late delivery from Macy's, we went to the store on Millenia Plaza Orlando. Ordered a Queen bedroom suite and King mattress. Paid $ 200 for same day delivery for Queen Suite. After the partial delivery( no box spring), we immediately noticed that the headboard had multiple Knicks on them. Mind you, had taken pictures at home. Definitely during delivery. Immediately texted the sales agent (Nicole) who never even bothered to contact back. Asked her to expedite it to Manager. Nothing!!! Complete run-around. Went to the store to check on prospective delivery on king mattress (tentatively promised to be delivered on June 17th). Was told that there was no Queen box spring or order AND the earliest it could be delivered was after July 5th. Was looking to furnish the entire house. Only care for customers BEFORE purchase and left hanging later. Horrible service. Don't get convinced by great prices. Look for quality too. The suggested extended warranty did not help. Bounced by both. No follow-up.

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WORST CUSTOMER EXPERIENCE I HAVE EVER HAD IN MY LIFE…AND BY FAR! I bought two chairs on 01/30/2021. I was ok with them taking a couple of weeks to deliver but I also repeatedly asked the sales man if the chairs where in stock to what he always replied that they where (I knew that if they weren’t it would probably take more to deliver). Some days after the scheduled deliver date I had not received any call or update about my order so I decided to call. I learned that the sales man had gone out of his way to lie to us because the product was never in stock and it had to be made from scratch, additionally it could take them around a month to finish the chairs and then another couple of weeks to deliver, to top it all I had paid debit so I was out if the money already. Not ideal but decided that I could wait. During this time nobody ever called me, sent an email or any kind of communication (different from marketing spam that I keep getting even after unsubscribing). At this point I decided to call some days before the second scheduled deliver to make sure everything was on track. This time they said that if would take them probably until JULY to get the chairs into the distribution center and then more time to deliver (this would be 5 months after the purchase!!!) I finally decided to ask for a refund. They said it would take 15 days, but hopefully after that I would never have to deal with this company ever again. I’m writing this on June 9, 2021. Almost 3 months after I asked for the refund and I still don’t have my money back. Its sure to say that I will never buy again in this company and will actively advise anyone I know to be careful as well.

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Been waiting 3 months now for a replacement side rail that was damaged on my bed. Bought in March, replacement part ordered in late March, told 7-10 days. No contact. Gave them till mid April. Said part backordered and I’d receive early May, then late May, most recent call says mid June. Was told they’d “consider” a partial refund or discount once I receive the part.

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My dining set arrived damaged, looks like they hire 3rd party companies for deliver and I was the last stop and it showed. Thankfully before the drivers ran out the door I began to look and noticed. They took some pictures but they acted like they didn’t care and couldn’t do anything about it. Very disappointed. Service in store was great but no one wants to pay that much for a product and not get what they paid for.

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THEY RESCHEDULED MY DELIVERY TWICE BECAUSE IN THE STORE AT MILLENIAL MALL ORLANDO FL, THEY TYPE DOWN WRONG MY CONTACT INFO AND THEY WERE TRYING TO REACH ME FOR MY EXPECTED DELIVERY AND THEY COULD’NT REACH ME BECAUSE THE MISTAKE AT THE STORE, AFTER THEY REACH ME BY EMAIL I CALL THEM AND THE LADY ATTEND ME SHE RESCHEDULED MY DELIVERY ORDER FOR TODAY 05/30/2021 BETWEEN 3PM -7PM AND ITS 7:01PM AND THEY HAVENT CALL OR EMAIL ME FOR ANY FURTHER INFO OR DELAY OR CONFIRMING MY DELIVERY AND I THINK THEY ARE NOT PROFESSIONALS OR THEY DONT HAVE ANY GOOD INTENTIONS TO MAKE A GOOD DEAL WORK OR A GOOD ETHICAL CONDUCT, AND I HOPE THE STORE MANAGER AND THE HEADQUARTERS FOR ASHLEY FURNITURE SEE THIS AND TAKE ACCION BECAUSE I WONT VISIT OR PURCHASE ANY ITEM AGAIN AND I HOPE NOWONE HAVE TO DEAL WITH THIS KIND OF STUFF LIKE ME OR OTHERS CLIENTS HAVE BEIN GOING TROUGH…

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