Ashley HomeStore Orlando, FL
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. Your Ashley HomeStore will offer stylish, quality furniture that’s just right for any room in your house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Your locally owned and operated store is passionate about being the best and most affordable furniture store for your home. We can’t wait to see you at our Ashley HomeStore showroom soon.
Josh.......A Great sales guy. Patient & very kind. I asked a million questions & he answered them all. Even entertained me singing.
I strongly do not recommend buying furniture from here. I have to start by saying I had a great experience with GianCarlo in the store and during the purchase. I was very excited for my sofa to arrive after Thanksgiving! The delivery was where everything went down hill. The wrong sofa was delivered from the warehouse so I refused. No update in 48hr span on when the correct sofa would be delivered. Went into the store because Customer Service Rep on the 800# could not help. The sofa ended up being on backorder and would not arrive for over a month (so here I am sitting on my living room floor.) The General Manager did not do much to resolve the situation, only cares about the sale and not the customer’s experience. He showed absolutely no sympathy towards the situation. He left me sitting in the show room for a half hour after he said he would be back. Extremely frustrated with my experience at this store and Ashley Furniture in general! Will never purchase furniture from here again. Worst customer experience I have had in a long time.
Great prices,but Nicole was amazing,mighty mouse was great also
Excellent experience. This is my second purchase of a total of 3 items. Service was prompt, sales persons Mr. Bobo and Ms. Rose were superb. They weren't pushy or overbearing. Delivery on first 2 items was on time and the men were very polite. Next week the 2rd item will be delivered.
Please own up to your mistakes and take back the WRONG furniture you delivered. My daughter just wants the bed she was supposed to get.
DO NOT shop here. It has been the worst experience we every had. Ordered a whole house of furniture. 17 items returned due to damage. Twice we waited home for delivery and they never showed up. All these issues we are having and NO manager has every returned our calls. EVER. The message the front desk gives EVERY time we call is that they are in meetings. Since October we are having issues. Today we sat at home again for a desk and no one showed up!! We have never experienced such an unprofessional company! They do not care about you once they have your money.
Worst retail experience of my life. To make matters worse they delivered the wrong couch. The manager has not returned my call. I would NEVER recommend them to anyone. They will throw you aside as soon as they make a sale. Meanwhile, I have the wrong couch and can't even get a courtesy return call.
I had excellent service in purchasing furniture from 2 separate Ashley locations over the weekend but the back-end delivery experience has been extremely disappointing. The furniture which was coordinated at the Millenia Orlando location to deliver with furniture purchased at the Oceola Pkwy location never arrived. I received a call from the driver who was at the wrong address and then a call from their dispatch stating that the driver would be there later in the evening. No further calls and a no show..........This is extremely poor customer service. Today after calling Ashley to find out what happened, I was told that they cannot deliver my furniture until 2 days from now. Buyers beware and set the delivery expectations very low. I already wasted enough of my time in waiting for Ashley to do the right thing and make my delivery a priority based on their internal errors.
Went in and bought a dresser and a bed. Got it delivered and the dresser was missing a screw I called said it was going to be delivered it never was. So I went and bought my own. I was using my dresser and found 2 more were missing so i called and Jessica the manager basically told me she doesn't see the issue if I bought my own screws and there was nothing she could do for me. I will never buy from Ashley's furniture again!
Terrible customer service and delivery. My parents bought a mattress and the bed with the Millenia location, the delivery came and my mother was by herself, so she thought they would help her to dismount her current bed and put the new one together. They say they couldn’t do that. So they left the mattress at our garage also because it was missing something. It’s been 7 days and absolutely nothing happened. They rescheduled the delivery of the piece that was missing and also to put the bed together. Never showed up. My dad already took the frame from his other bed, and they’re sleeping in the mattress on the floor. My dad had to go to the store and talk to them, terrible customer service and salespeople. Apparently they were eating and didn’t pay any attention to my parents.They treated them horribly and with completely disregard. The manager is trying to help, he seemed to be a good guy but still nothing is happening. It will complete 8 days tomorrow and now my dad is trying to return everything. They spent hours at the store waiting to close de sell, and now to be treated like this? Totally disrespectful. I’m doing this review because there’s not much else we can do. Seeing other reviews with similar situations, you guys really need to change your staff.
Friendly staff with helpful recommendations. Great selection options and reasonable prices. Our associate, Kit Kat was especially helpful.
Store sales experience was ok. But the delivery and dealing with corporate, nightmare! Took 3 times to get my dresser. First 2 it was damaged. Then you have to wait until they accept the delivery back in the warehouse before you can reschedule. Warehouse and corporate office employees lack customer service skills. I will never purchase from Ashely again.
Great place to shop for furniture