Ashley Outlet Pensacola, FL

I purchased a loveseat and couch 2/2024 and was told (encouraged) to buy into the extended warranty. I was told by the salesman I would get the money back if I didn't use it. B.S! Don't fall for this scam because you do NOT get your money back, you get store credit. I couldn't imagine buying another piece of junk from Ashley. The company they use for warranty and a called Guardian and OMG, good luck trying to get them to come out and fix something! Absolutely deplorable customer no-service. The furniture I purchased is so not worth the $ or headache. Expensive lesson learned.

2 stars because the sales person was very nice. Everything after that was an absolute mess. They were supposed to deliver the couch in 2 sections, one of the sections they broke on their way in, splitting the frame in half. 3 weeks later we still have no definite time for when they can deliver the other half. I contacted customer support and told them i want the $200 delivery fee refunded, we have been living with half a couch and would have never bought if we knew this was such an issue. They countered by offering a $100 gift card to their store. Nothing at that store costs 100. So youre giving us useless money unless we come spend more at your store for another shitty delivery experience. Just avoid this place, pay a few more bucks at rooms to go for a quality experience where you can trust youll get your items in one piece. Update: 2 months later they are still promising to send the giftcard. Literally scam customer service.

The gentlemen (I wish I remember their names!) that delivered my furniture were very helpful and professional in the handling of hauling this heavy couch up a narrow flight of stairs at my condo! I’m so appreciative and will always recommend Ashley Furniture to anyone else! Thanks so much!

Ordered a television console, salesman said store would recieve it in 2 weeks. Been over 2 weeks so we called to check, now they are saying it won't be in till 1st of Nov... 2 weeks turns into 2 months, I dont think so. Called but nobody seemed to be too concerned or willing to address the issue. So we will cancel and buy from someone who can actually deliver on time.

It was a great experience and we would go back again

James at the outlet and Robert at the Home Store in Pensacola FL. Excellent customer service. Very helpful, listened to what we wanted. Robert at the Home Store was not able to help us but sent us to James at the outlet. We have purchased from both the Home Store and the outlet in the past. James met with us listened showed and delivery will be in two weeks.

We made a purchase with the help of Keenan. He was helpful without pressure and even helped load our items into the car. Thank you!

Will definitely be back for more furniture!

Aaron is the best salesman....great experience

Aaron, who works at this location, was extremely helpful, knowledgeable, and worked with me to find a fabulous deal on a new sofa. I am not always the easiest to please, but I was really impressed by Aaron's customer service. Thanks, Aaron!

I thought this was a good experience. Made the order. Left the store being told my furniture would be delivered in 2-3 week. Called the third week for an update to find out my furniture still won’t arrive for another five weeks!!! No offer to help get to yes. No “ maybe we can get it from another warehouse” - Just told it’s the best that can happen and maybe they will update me

We had a great shopping experience at Ashley Outlet. James Eborall was very helpful and informative. He showed us the furniture options that aligned with what we were looking for. We ended up with a beautiful sofa for a great price. Thanks James!

Exceptional service with Aaron and James.

AAA+++

Excellent customer service. The purple pillow feels awesome.

James was the best! Helped us with a couch and dresser. He was genuine and great to talk to! Will absolutely be coming back for future purchases.

The shopping experience at Ashley was excellent. i was helped by Mike from the Outlet store and Jasmine from the Home store. They were very kind and professional. Their patience and guidance were refreshing. Jasmine spent several hours measuring and explaining layouts based on my needs. I decided on a living room set in the Outlet store and Mike handled the purchase process efficiently and explaining everything clearly. I'm very grateful for the service and excited to receive my new furniture!

LOVE MY SON'S FURNITURE!

We usually love Ashley furniture. This store had a poor selection and we were told they had mostly cash and carry. This is not true. No couch/loveseat combos at all to take home. Some dirty sectionals in their clearance section and one offs. Bad representation. Also called first before we drove from PCB to see what they had. Said they would call back, they didn’t. Could have saved the 4 hours driving..

We visited the Pensacola Ashley Outlet for some Twin Extra-long bed platforms and mattresses for one of our home's guestrooms. We needed the option to use the beds separately or combined as a King size bed, depending on the visitor make-up of our family and friends visiting us. Mike was very welcoming and very knowledgeable about both the floor-stock and back-stock in their warehouse. The options were laid out for us; our questions were answered; and the pricing was quite favorable! Very happy to have met Mike and felt we could rely on their expertise.

Great customer service! Helped us find exactly what we needed. Very convenient!

We had a wonderful experience here! Mike helped us, and we were able to get a dining table and a coffee table.

Always a good experience at ashley ! I dont shop anywhere else. Michael was very pleasant to work with .

Mike has helped me both times I’ve been in the store. He is so welcoming, knowledgeable and helpful.

The salesman Michael Landey is a pleasant salesman. He made us feel welcomed didn't over shadow us to make a sale. My husband and myself was able to look around the store and take our time as Michael came to check on us in between the other customers he was helping. Everyone Friendly Thanks

I had been looking for weeks for a sofa and then I found Michael at Ashley Outlet. I have a hard time making up my mind sometimes. Michael was so patient, not overbearing and really assisted me in finding the exact sofa I wanted. I have bought a lot of furniture in my lifetime and by far Michael was the BEST! I have several other pieces I need to purchase and you can rest assured no one will get my business but Michael. Thank you so much for making this so easy.

Great choices to choose from .Very friendly and knowledgeable staff. And the new hire Tyrise (?) Was awesome! Thank you all!

Michael Landey was amazing! He was very friendly and patient and walked me through every aspect of the furniture buying process. He helped me build a modular reclining sofa to fit the space in my room. He was very helpful and gave some really good tips about each furniture piece based on his experience. I would definitely recommend Mike and Ashley furniture for all of your furniture needs!

Great experience! Sales person was readily available to answer questions without hovering or being pushy. Highly recommend!

Today, June 11, 2025 my husband and I came into the store to browse. We were met at the door by a sales associate named Jordan. We told him we were just looking and he started to walk with us. We stopped and he asked again what we were looking for today. We said we were just looking. He started talking about where we could start looking and I attempted to say we were just going to browse. Before I could get the words out of my mouth he said "could you stop speaking and let me finish". My husband and I felt this was extremely unprofessional and exceptionally rude and disrespectful. Instead of saying what I really wanted to say and escalating the situation we chose to leave the store. I would not recommend this store to anyone and I really would not recommend anyone using Jordan as a salesperson.

April 26,2025. Extremely unprofessional salesmen. Would not take no for an answer. Did not allow me to speak and continually interrupted me during the browsing experience.

Mike and Ashley Furniture team were fantastic to work with, patient, flexible and detailed about helping us with our purchases. Highly recommend!

Bruce is amazing!!! So helpful. Takes his time to help you pick the furniture of your dreams!!!!

Michel Landry was amazing!! Very knowledgeable and friendly! The best experience and customer service was A+. Thank you guys so much for your help.

My experience with Mr Mike at the Ashley on Airport Blvd was amazing. From the moment I walked into the store he greeted me with kindness. Thank you for being a great salesman

Guy on the floor pointed us in a general direction and went to help a couple who had gotten there before us. He had just finished loading furniture into someone's truck. My friend and I didn't get the same treatment as the other customers on the floor, but I'd understand if they were short-staffed.

I would come back again!

Aaron did a great job helping us find the right furniture and setting up next steps for delivery!

Mike was very helpful and knowledgeable. My experience in the store was an enjoyable one. I would recommend Mike for an exceptional employee.

Mike helps you select a mattress that is best for you, and it made all the difference. I would highly recommend Mike for anyone looking for a great sleep.

My husband and I had a great experience at Ashley Furniture. The store had a wide selection and everything was well-organized. Alex was especially helpful—he was patient, knowledgeable, and made sure we found exactly what we needed. We really appreciated his excellent customer service and would definitely recommend both Ashley Furniture and working with Alex!

Alex at the Ashley Outlet on Airport was awesome, he was very informative and helpful - we bought one item while we were there and will be back to see him for more!

We visited Ashley Outlet & our greeter, Mike, was very helpful. We told him what we were wanting & he showed us & then left us to look and find what we wanted. Very nice gentleman. I would recommend Mike to anyone who ask about our experience.

Great experience. Friendly and informative service from Michael. Got my dream couch for a good price. If I’m looking for another big ticket item I will be back!

Michael Landry great associate. Showed us what we asked for! Great experience. I would definitely recommend.

Mike was awesome he helped me from the moment I stepped in the store to the moment I left. Wish I could give 10 stars

I was greeted at the door by a very nice young man. Jordan was very pleasant and helpful. He was able to put together a queen bedroom set that I could take home that day and it was exactly what I needed. Everyone I came in contact with were very nice and helpful. The store is well stocked, organized and very clean. I will be recommending this store to all of my friends and family. And will definitely shop there again.

The store was full of furniture, clean, and organized. I purchased a recliner. They had just what I wanted at a reasonable price.

Mike was very helpful!!! Super friendly guy. All around great experience.

Jordan is fantastic! He did not have to sale me anything. He answered all my questions honestly and was such a vibe. I will definitely purchase with him again. He deserves that coin.

Jordan was amazing!!! He went over all the necessary details without the mess. Made my experience seamless. 10/10 do recommend.

Bruce was amazing. The couch we bought is well built and turnover time is quick. We will be buying more furniture here.

Alex was very helpful

If your ever shopping at Ashley outlet make sure to ask for Bruce his awesome and very helpful!! Thanks again Bruce

Mr. BRUCE WAS AWSOME HELP US OUT WITH 5star service from the time we walk in the store and got us a tv stand with no problem.

Mike was very informative about the product and all the details about the sale. We were able to get all the pieces we were looking for and the addition protection for each piece and still stay under our budget.

Jordan was great! Helped us through the whole process!

Good friendly service by Jordan helping with the purchase of my sofa on 3-22-25...but you can't depend on the in store delivery date schedule. I was "assured" that it would be delivered on 3-26-25. Two days later my purchase I get a customer service call saying they scheduled the wrong delivery date at the store. All I get is a typical apology and that they(the store) had scheduled it wrong. So, who actually schedules delivery??? I feel I should not be charged a delivery fee now due to the inconvenience of having to re adjust my schedule and time due to their scheduling issues. Let's see what the Ashley store owners say about that!!!

Mike is great!

Wonderful customer service Thanks to Jordan.

Worked with Mike to get a couch. He was great. Answered all our questions and was so patient with us and our toddler.

Aaron was very nice and did us a great deal!! will be back

Mike was great! Very helpful and informative about our payment options. We’re so grateful for him helping us with the vision for the living room & extra space in our bedroom. Would ABSOLUTELY return when we need more furniture

Mike was great very helpful and knowledgeable. We really liked him.

Mike was absolutely great and very helpful. We really apperciate him explaining and answering our questions.

Alex was great! Super helpful and nice!

Alex at the outlet did an awesome job. Could have not asked for a better salesman.

Nice furniture. Friendly people

Jordan was awesome!! Got us the perfect couch!!

Mike did a great job answering all of our questions and was very informative of the process.

Mike was awesome and very informative throughout the process of getting our first sectional

Mike was amazing, very helpful and accommodating. Went for a couch that we had in mind and even though it was taken he found one similar and we left very happy . Thank you to Mike

Bought our dresser from Ryan today. He was great. Very patient & helpful. Thanks buddy!

Great customer service

I worked with Mike!! He was so amazing! Walked me through the whole thing. Told me how everything worked and what everything meant! 10/10 would recommend!!!

Mike helped us out, said hi as soon as we walked in and directed us to the right areas to look. He explained all their policies clearly and thanks to him I found exactly what I needed.

Thanks to the assistance we received from Bruce, the shopping experience was very pleasant. Bruce was patient and took the time to answer all our questions and because of him we found all the pieces we were looking for at a good price. He was very helpful and I would highly recommend the Ashley outlet in Pensacola. We found everything we needed there. Also, there’s a very good selection of furniture pieces and accessories at that location.

Alex at the outlet did wonderful!

Mike was great, I would recommend him to anyone.

Aaron did a phenomenal job helping me find everything I needed. He had an answer to every question and was personable and costumer service was through the roof! Give Aaron a raise!

Mike was extremely helpful and knowledgeable about the inventory. We really appreciated his professionalism and allowing us space to wander the store and find our perfect loveseat! Great quality and service!

I am very pleased with the furniture at Ashley Outlet. Although I didn’t purchase anything Ryan was exceptionally helpful with my shopping experience. I truly appreciate his assistance and look forward to returning to Ashley Outlet in the future.

Was impressed by the formality of Ryan. Very communicative and informed. Went in for a kitchen table and left with one! Very good.

Mr. Aaron was a great help, would recommend him and Ashley to anyone looking for new furniture.

Thank you Ashley’s Outlet Pensacola for all the help, especially Ryan! Great customer service skills and helped us out tremendously.

Excellent piece of furniture for a great price. We love our new coffee table set. We were pleased with the service and the delivery people did a great job! Will highly recommend Ashley furniture.

Our sales rep Jorden was kind and knowledgeable, will definitely be back.

This place is terrible! We ordered AND paid for a table in November. The table matched our EIGHT bar stools that we purchased and had delivered the same month. Sadly, after waiting patiently, we get an email that the table was discontinued and our card would not be charged. Luckily there was one on the sales floor at the store, but guess what?!? The manager...the MANAGER... tells us we couldn't have it. His reason was because he "didn't want to break up the floor set". What terrible customer service to someone who had already spent a lot of money there.There are much better companies just a few streets over that will treat you right! I recommend you shop elsewhere.

I had a great experience with Ashley. Honestly, I was very surprised. I found exactly what I wanted at a great price. They under promised and over delivered on how long the transaction would take to get delivered. They were delightful to work with on the delivery and we’re right on time. It was a great experience. It exceeded my expectations.

Great price and Great quality

Great experience with Mike Lanoey. From the time we walked in the door. Great service, very knowledgeable, very helpful through the entire purchase.

Do not waste your money on the guardian insurance. It’s not worth it. The foam in the couch’s is not good quality and with in a year looks saggy and terrible. Ashley will replace once then u are on your own. Was on money

Alex is the man! Thanks for helping us acquire exactly what we wanted.

Bruce and Arthur were so helpful. They went above and beyond to accommodate us. Very 😊

Friendly helpful staff. Aaron A. was very personable and a pleasure to work with. Thank you!

Aaron made the process easy. Found a beautiful sectional and a few other items. We were in and out in less than an hour. Friendly excellent customer service! Nice selection and warranty!

I waited 3 weeks for my furniture when it came I had part order going to one house and part order going to another when they wrote The order they did it wrong when they sent me the information that was going to be delivered I reaffirmed again and my email they're going two addresses the information was not passed along so part of my furniture that I have been waiting for was not delivered my daughter had informed me she purchased furniture from the same company and it was so slow in coming it was unbelievable I don't think I'll purchase from them again they could have done a better job it's been over $7,000 from my furniture you expect better

Skip this! $350 for delivery fee and kept pushing back delivery date.

The products are great Quality and the services was excellent.

This was our second time purchasing furniture from Ashley! Alex was very kind and helpful! We’re looking forward to the new bed frame! :)

Alex at the outlet store in Pensacola did a wonderful job!

Alex and Mike were great !

Immediately fell in love with this perfectly displayed green sofas and love seat. Alex was friendly and professional. Feeling happy!

Alex was our sales rep and he did a phenomenal job to get us what we needed! Highly recommend him

Bruce was fantastic! Showed us an absolutely beautiful living room set that we purchased. Bruce way very professional, knowledgeable and friendly. I’d highly recommend him. Definitely will return to purchase other items from him. Truly an asset to Ashley Furniture. Thank you again Bruce for one of our best experiences here in Florida.

Mike L. was great and provided me with all information needed to purchase the couch i came in for and explained everything i needed to know in detail . The couch actually came faster than expected and needed so that was a great plus ! Definitely asking for him specifically when i got back .

Alex was extremely helpful and very personable. Great experience :)

Incredibly friendly service! Sam and Bruce were a fantastic help! Sam was so informed and helped me pick out the right couch.

Bruce and Sam were phenomenal help in my search for a new mattress. Great store! Will be back.

Alex Garcia from Chicago was extremely helpful & knowledgeable. Not too pushy & very down to earth. Thanks for helping us find the right couch!

We went looking for counter hight stools and got three that were perfect for what we needed. Mike Landey was excellent with his service, advice and answers. Would highly recommend this place and Mike.

Alex was our sales person and was very professional and helpful

Mike Landey was super helpful and very friendly! Made shopping for a sofa enjoyable. I will be going back for other furniture purchases.

I walked into this Ashley Outlet Store, to the counter, 1 associate was sitting behind the counter and 2 associates were standing at the counter, I stood there and no one looked my way or even acknowledged me. I turned and walked out.

Mike was wonderful! I was very happy with my experience.

Go see Mike if you are in the market for new furniture! His customer service is phenomenal. We can't wait for our new bedroom furniture to be delivered.

Very good

Mike was very helpful and made the process of buying furniture very smooth and easy going.

Alex was so very helpful in helping us pick out the furniture that we needed. He spent time with us without making us feel pressured so we ended up getting 2 rooms of furniture from him. I would go back again just because of him and I would encourage others to do the same.

Aaron was amazing! With all the hiccups, i managed to get my beautiful furniture! Im glad i came to Ashley!

Jordan met us at the door and showed us sofas. We found the one we wanted. He was very helpful, friendly, and professional. We had a great experience in shopping and will definitely shop Ashley again

Alex was very helpful and allowed me to make a decision on a recliner at my own pace. Overall, very clean and we'll kept up store with friendly associates. Order process was made super easy, would certainly shop here down the road for any other furniture I may need.

Mike Landey was really helpful and patient with us. Helped us pick out the right bed frame for us!

We had an amazing experience at both stores. We were helped by Sam and Keith and they were so informative without pressure and made us feel free to look around and ask a lot of questions. We will be back!

Great place to buy furniture. Customer service was awesome.

Alex was incredibly helpful when my boyfriend and I came to look for some furniture!! :-)

Jordan and Alex were a pleasure to deal with. Helped me pick out a dining room set and the whole process was seamless and easy. Would highly recommend.

Very friendly staff, really helped us find exactly what we wanted. Great experience!!

Thank you Mike for all your help!! Very knowledgeable and friendly!

Bruce was very helpful right when I walked in very polite. Thank you Bruce

Mike Helped me and my fiance find exactly what we wanted and needed

Mike was super helpful in helping us find out first couch

Jordan Morere was very helpful made our purchase a lot easier ! Great experience.

Staff was very friendly!!

The outlet location has some really great affordable options for furniture! Alex was very helpful and genuine throughout our visit. We highly recommend visiting and asking for him!

Mike is amazing! Walked us through the whole process with professionalism. Great experience!

Mike Landey was so helpful He made my shopping experience wonderful

The team at this Ashley Outlet is awesome. We worked with Alex and Sam and they were both very knowledgeable and helpful. They answered all our questions and helped us find furniture that fit our wants and needs. Definitely recommend checking them out. If you do, Ask for Alex or Sam!

Came by to find a sectional Mike immediately greeted us at the door and showed us different ones was very friendly and polite I highly recommend him thanks again Mike we look forward to enjoying it when it arrives.

Adam has been great! Made the process super simple! Aaron helped follow up with my delivery questions. HAPPY CUSTOMER

Sam was very helpful.

Alex had all the necessary info for a quick decision on our behalf. My family chose new furniture, and were in and out in under an hour. Kudos to the Ashley team.

Sales associate Sam was very knowledgeable and professional! Would highly recommend him as well as Aaron!

We were followed around by a creepy salesman with white hair and goatee, like 20 feet behind us the whole way. Because of this I ended up ordering an Ashley sectional from another distributor.

Prices were the best we found and Mike was a huge help

Sam Simmons was so nice and helpful! I was nervous to shop for furniture because I didn’t want to get taken advantage of but Sam immediately made me feel comfortable with the whole process! He listened to my needs and helped me get the best price! If I need anything else I’m definitely coming back to Sam!

Mike did a great job and was very helpful! We appreciated that he was around to answer questions when needed but wasn’t overbearing/pushy as we looked.

Sam, our salesman, told us our living room furniture would be in on Sept. 9th (we ordered it on Sept. 1st). He gave us his cell phone number and said to contact him at any time and he gets right back to his customers. Neither occurred! Here we sit on Sept.15th in camp chairs, no call from the store and no response from Sam at the cell phone number he gave us. Terrible customer service! Be weary of any dates or truth of what their employees tell you.

Mike and Aaron were fantastic. Very helpful and knowledgeable!

Extremely helpful and made sure we got the best price! Thank you Aaron and Shannon!

Rudest store - will never spend a penny here! Went in to browse (didn’t want to waste a salesman time) so told the young man that approached I was just looking, since I’m at beginning phase of replacing furniture and have no idea yet what direction I’m going and he told me, “fine, go clock in”.

We had a good experience purchasing a table and chairs from Mike at the Ashley Outlet. He was very nice had good knowledge of the products we were interested in. We will be back!

Excellent service, provided advice when needed and expertise

Went in with my girlfriend and her mother to browse inventory. We were shopping for some living room items and visited multiple stores to compare prices and general selection. As we entered a salesman asked us if we were browsing for anything in particular, but didn't seem satisfied after we said we were just browsing about. They actually asked us "are you sure" in response and seemed offended, as if we have something to hide or that they would even be entitled to that information. Over the course of browsing the show floor this guy followed behind at a distance and confronted us three separate times. Each time prying for information and eventually trying to upsell us when he caught us discussing a couch we liked. Halfway through the visit we specifically floated to the back of the salesfloor to get some breathing room and price compare options from earlier and online. This guy still swooped in pushed for a sale AGAIN, and got defensive when we continued to assure him we were just browsing. He tried to assure us he was "just doing his job." We left soon after the last push, and were turned off by the lack of space afforded to think about what to purchase. Either way we found the same couch model online with free delivery and at a cheaper price.

Jordan was great! Go see him and he can get you the perfect fit!

Mike Landey was helpful and friendly and made it so easy. We found what we were looking for with just the right amount of help from the salesman. 5 stars.

Ask for Aaron, he was a great help finding what would fit our space.

Mike was incredible! He took his time explained the pieces we purchased and helped us diligently! We ended up buying 3 rooms full! Thank you for the excellent service!

Mike did a wonderful job helping me and my daughter select furniture for our new residence, he was knowledgeable, courteous and I am very satisfied with the price and quality of all the items I selected.

Excellent service. Mike is the guy to see!

Aaron is suck an amazing associate there. This store is awesome to work with and the prices are outstanding. If you’re looking for new furniture give them a shot you will not regret it. We purchased outdoor furniture and chairs for our bar and table.

Went in today with my husband to check out some options as we’re in the market for a new dresser and some nightstands. They had some nice options, but when we entered the store an older man asked us if we were looking for something specific, we said no, we’re just browsing today because we wanted some space to narrow down a few options. That was fine, however the rest of our visit he proceeded to follow 10 feet behind us like we were some suspicious criminals or something. Very odd, we’re not likely to purchase from this store now because of it. We will probably purchase from a small business instead as they are much more welcoming.

Mike was very helpful!

I bought my furniture and they delivered it with a rip in it instead of replacing my couch they sent me a cover up , I will not be purchasing from them again. Pay over $1000 for the couch and get a cover up. Ridiculous

Jordan M. was absolutely wonderful. I went in with a purchase in mind and proceeded to spend 2 hours looking at other options just to end up purchasing the first one. Jordan was patient and thorough in explaining the features and pros or cons of each piece for our needs. After getting home we had remeasured and needed to make layout changes. He patiently listened and made the appropriate changes. Absolutely an angel for making the process and smooth and seamless as possible. 100% would come back here again. Thanks Jordan! Store was clean and organized with a great selection including a large clearance section.

This loveseat we purchased in the store April 22, 2024. To say we have been eagerly awaiting this delivery is an understatement. Today is July 27, delivery day. To our disbelief, the delivery drivers left this box at our front door, stating they were “not allowed” to come inside. We asked that they stay, to ensure this is the loveseat we ordered, Not a word in reply, they got in the truck and left, leaving us to figure out how to get it inside before the rain. There is one step into our house and a straight hallway to the great room, which both drivers saw. This was NOTHING like the delivery when we ordered our bed last year. Thanks for this horrible delivery experience Ashley.

Your sales pro that helped me in the store was fantastic!! He listened thoroughly and helped me find exactly what I was looking for at a really great deal! Love Ashely!

The have furniture

Come see Sam at the store!

Knowledgeable, friendly staff and great prices. Highly recommend shopping here

Trying to call the store for assistance. The store closes at 7pm and I am calling at 6pm. Good luck trying to get any services from these guys.

Shannon Bush was amazing!

We purchased a dining room online and it was literally delivered in boxes in our driveway. My teenage daughters had to bring them in. I've never experienced a furniture delivery like this before. Good thing it wasn't raining

Being an outlet, i expected the prices to be outlet prices. New, and limited with what I can take w me right away. The sleepers were mostly / needed 1-2 weeks. To me a lot of it was pretty close to the flyer prices. It was ok. Good prices on rugs and lamps on one area. Just was not what i expected after driving there 1.25 hours away. Still go if you are there, but i drove there expecting outlet prices.

Nice open layout and ok selection. I felt like I was being followed by a stalker the whole time with the sales person creepily watching us as we walked around. Are you expecting we’re going to run out the door with a couch? Don’t have your sales people stalk customers like that. Have them check in with them occasionally but not creepily staring at us. Very awkward and uncomfortable.

Very clean store with a lot of product! Staff is freindly, and knowledgable. delivery service is worth the money.

Brett was helpful , patient, and gave me a great deal on my new leather reclining sofa and loveseat.

Bruce is awesome! helpful and patient...no high sales pitch like with other associates. Good quality furniture at great price!

Salesman follow a little to close

Mike on the floor and the manager Arthur went above and beyond for me even after an initial mishap with the piece I wanted. 10/10 will be coming back and I recommend everyone else to do the same!

Great selection

My husband and I had a great experience purchasing our two sofas with Mike L. He was knowledgeable of the protection program and helping in choosing a delivery method.

Shannon was AMAZING. My boyfriend and I walked in not prepared to buy anything, solely just to look at possibilities, and Shannon helped us find the PERFECT couch and bed room set for our new house. She has amazing style and works with you on what fits your room and personality. She took GREAT care of us (and helped us save a little too!). Highly, highly recommend her to anyone even remotely looking to furnish or revamp their place!

Aaron is these helped find what we were looking for

I originally ordered a sofa on Ashley's website, they emailed the next day saying the window for delivery has been pushed back way to far. I cancelled that order and went to my local Ashley outlet store, Mike greeted me at the door with a smile, we was very attentive to my needs thoroughly listening to my concerns. He showed me a love seat, in my mind I had never considered a love seat because of my height at 6 ft 6 , he also showed me a few sofas, I asked to look around for a bit and he said he would check a few items for me. After speaking again, I told Mike I had found the perfect sofa, and had went with his original suggestion...I came to the conclusion if I needed to lay down, I could do so in the bed as no sofa without spending a fortune would fit my needs. Mike worked out a price within my budget and set up delivery for the next week, Mike also explained the 5 year protection program which I definitely decided to do to protect my investment. I ended up ordering 2 side tables for the love seat to match my decor and they included that in the delivery. I highly recommend Mike, he is a great salesman that listens to the concerns you have and is always happy to help. It's also a bonus to find someone who shakes your hand afterwards, he is a true gentleman.

I want to thank Brett for a wonderful customer service he provided me today at the store, he was polite very professional and knowledgeable, most off all very patient with me and looking to find what I would be happy with excellent service!!!!!!.thank you Brett❤️

No pressure at all. He was very knowledgeable. We were in and out in no time.

Attentive and friendly staff! Good selection of furniture

Shannon Bush was our sales rep and she was wonderful and we made a purchase for Christmas.

My boyfriend and I have been searching for months for the perfect couch and Alex finally sealed the deal for us today!!! He was absolutely amazing! We couldn’t have asked for a better experience!! Give this guy a raise

Mike was very helpful, very personable. Not pushy at all !! He let me take my time and let me pick what I liked. He didn't push other furniture on me. No high pressure sales. And he is about as tall as my husband so he was helpful in getting the fit right! Haha

Zack was very helpful. It was great visiting the store and looking around.

Not a lot of selections huh

At the Ashley Furniture store today, I was greeted by Shannon Bush a very Professional & extremely friendly sales Lady. Shannon went above and beyond to make my Furniture selection effortless. The traction was smooth. She was a delight. I give her 5 Big stars. *****

Our sales person is Shannon. She is very friendly and figured us out and what we liked very quickly.

We had a great sales woman who helped my mom and myself get almost an entire apartment full of furniture. Shannon Bush was extremely friendly, courteous, and knowledgeable about their inventory. My mother is very short and it took her trying almost 20 chairs before we found one that fit her legs. Ms. Bush was right there upbeat and friendly willing to help in her decisions. I'm planning to go back and get patio furniture for my own household. I be contacting Ms. Bush for her help.

We went tonight just looking and then we meet Ms. Shannon!! Yall she was amazing, she gave me help with layout, colors and lighting. She wasn't pushy nor did she stand over us. Shannon made the whole experience wonderful. Thank you Ms. Shannon 😀

Come see Shannon she is the best!! She was able to help me with my future needs and decor. Awesome!!!!!

Aaron was so helpful during our purchase process! So knowledgeable making the time smooth and easy.

Aaron was so helpful! We will for sure be back

Aaron was awesome!! Super helpful!

Excellent Service from Aaron Adshead.

Bruce was fantastic and Aaron made sure we received the best possible customer. They were able to answer everything we threw at them. Great job, you made lifetime customers out of us.

shannon was the best!! helped me find my dream couch! and aaron was great in helping us finish up my purchase!

The same things in the store is available on Amazon for a fraction of these prices.

Shannon was my salesperson. She was friendly, very knowledgeable and helped me tremendously!

Aaron was very helpful and professional. He had a great amount of knowledge that helped in our decision making process.

I highly recommend Shannon she was amazing & has great customer service.

Recently bought a couch from Ashley Furniture on Airport Blvd. Nikki helped me find the best couch for me at a great price after searching numerous stores with no luck. She was very helpful and professional! Was delivered to my house in great shape and is the most comfy couch I have owned!

Shannon was very helpful while the wife and I searched for a new couch. We ended up with a new couch and purple mattress. Had we been approached by any other person I doubt we would have purchased anything.

Best service we've received from a furniture store. Very friendly and on top of that very honest. Thank you Bruce

Had a great experience working with Matt, he was very helpful and down to earth. Great sales associate!

Nikki was great to work with! Very helpful & patient! Great experience!

Frederick helped us today. Great guy! Knew when to give us space, knew when to be close by for questions, knew pricing, had bundles put together based on what we wanted. Had excellent recommendations, went over everything with us, gave an awesome experience and I would recommend him any day! Great job Ashley furniture, Frederick is an absolute asset to your team. I didn't want to buy anything at all today but ended up buying a sofa and loveseat. Thank you for another great purchase!

Shannon at the Outlet was amazing. Super helpful and somehow knew exactly what I was looking for. Thanks for the help

Zach helped our family pick out the perfect sectional and TV stand. He was attentive and didn’t pressure us at all. He answered all of our questions, made fantastic suggestions, and didn’t mind us changing our minds constantly. He really made our experience enjoyable. Zach is a consummate professional and a superb representative and face of Ashley Furniture. We will request him again in the future we make additional purchases.

We had an amazing experience with Shannon. She was very helpful and fun to shop with.

Shannon Bush in Pensacola, FL was great. She was very friendly and very knowledgeable. She assisted us in finding the perfect sofa for our needs. We felt very good about our purchase. Shannon made the process very easy. Thank you Shannon. Vickie & Quentin Srnka

The Ashley’s outlet on airport has a nice set up. Our sales lady Ms. Shannon answered all our questions & the whole team was great making sure we got everything we needed.

Lots of choices of Ashley Furniture at discount store.

Shannon Bush was super helpful and very informative!

Shannon was ABSOLUTELY AMAZING. My boyfriend and I came to Ashley from Rooms to Go, which was underwhelming, and were blown away with Shannon’s customer service. She was extremely personable and her knowledge of furniture to help us find the right fit for our space, personalities, and comfort was so beyond helpful. The furniture choices were also a lot more modern than we had seen elsewhere. We 100% will be going to back to work with Shannon and I recommend going to visit her if you are looking for any kind of new furniture for your home.

Shannon was an AMAZING sales clerk! Zero pressure to buy, interacted with my children so my husband and I could discuss our purchase. If you visit Ashley in Pensacola, be sure to see Ms. Shannon! I can’t wait to shop with her again!

Great service, had lots of help finding the right couch with Alex.

I had the best experience in this furniture store. Shannon Bush was my sales person and she was super wonderful. She was very knowledgeable and treated me like I was buying the most expensive furniture in the store and I assure you I was not. She should win an award for being such a GREAT SALES PERSON.

Fantastic experience with a helpful staff! I was able to gather everything that I needed for my new home. Highly recommend

Nikki was great, very patient, very polite. She should be the standard on customer experience. She was able to answer all questions and was very knowledgeable.

Aliza was very knowledgeable and an absolute pleasure to work with! Highly recommend her !

Amazing store and employees! The staff is so friendly and informative! I had the pleasure of having Aliza as my salesperson and instantly fell in love! She made the entire experience so easy! Customer service is TOP TIER! Ashley outlet really outdid themselves when they hired her! I cannot recommend Aliza Wilson enough when coming here! Always ask for Aliza at Ashley Outlet when you decide to buy new furniture!!

I was looking for a patio tent and furniture the young lady that helped me was nice and helpful she explained all of my options. Aliza was a wonderful customer service person I will be making a purchase in the near future.

Aliza Wilson was a big help 10/10

Jasmine assisted me both times I had to arrive for a new box spring on a king sized bed. She heard my concerns and even provided a discount due to my tenure as an Ashley customer. I had to replace a piece from the box spring set and again Jasmine assisted by trading out the piece for a new one. I truly appreciate her customer service.

Had a wonderful time and Shannon was extremely helpful during the entire process.

My husband and I were looking for a sectional sofa and decided to go to Ashley Outlet first. We were greeted by a very friendly and outgoing young lady named Aliza. She showed all the sectionals they had (which were alot). Once we decided on one she gave us all the information about the duribility and care of the sofa. We are very impressed with this store and Aliza and will be returning for additional items.

My husband and I came in 6/25/23, around 2 pm. The gentlemen in the front, greeter, salesman, whoever he was greeted us, asked if I needed help while my husband used the restroom. I told him we were looking around as we were, for specific items but did not require anyone’s assistance at the moment. He said he understood briefly and in a soft tone said his name, I cannot remember because of a horrible first impression. He had long, bleach, blonde hair, with dark glasses, thin, white male. As my husband used the bathroom, I started to walk the floor. Out of my peripheral.I saw he was following me. At first it did not bother me as there were other customers on the floor and he could have been lingering in case someone needed help. That was not the case, every turn I made, he was a couple of steps behind me, then my husband came and joined me and he continued to follow us just a few steps behind. I told my husband this is ridiculous, I told him why and he agreed, he saw an was experiencing the same discomfort. I’m not sure his reasoning as who can steal from a furniture store, or is it a cut throat commissioning reason but it was so uncalled for. My husband is black and I am Hispanic, we are both retired from the Air Force with combined service of 42 years. Perhaps he was judging the book by its color or appearance. We had on jeans, black tops and Jordan’s, but what does that mean to him? We had just finished a great church service and we’re buying furniture pieces that we needed. We left this store upset, let the other sales people know why and went to the actual Ashley store on 9th Ave. where Mr Jim took great care of us, we gave him the $3,500 sale, this store could have received if we were not treated poorly!

Great staff and manager

Shannon is amazing 🥰 very helpful, entertaining, and worked a good deal for us

Great selection of furniture

Don't be fooled by the name. This is not an outlet store, it's a showroom only. Nothing available on site. Everything must be ordered and they can't give you a delivery date. They have nice furniture and good prices, however, if you don't mind the wait. I did not like the '1 to 3 weeks and we can't give you an actual delivery date' though. How are you even supposed to plan to receive your furniture with that? Every other showroom we visited could book the delivery date at the moment of purchase. This is the only problem I had with them. I don't want to throw you thousands of dollars when you can't tell me when I will receive the product I paid for. It also makes me think it could end up being more than 3 weeks - and I have heard from others that they do run past the 3 week mark sometimes. Too wishy washy for me. This is the only reason they lost the sale with me. They had nice inventory and I would have bought a full livingroom set - there were plenty of great sets to choose from.

Nice store..

Been at this outlet 3 times now, always had Aaron help me. He's made everything easy and simple and helps find exactly what I'm looking for with the best deals.

Jasmin was amazing. I knew right when i walked in i wanted to work w/ her. I'm glad she made that happen. Thanks for all of the help!

Good selection for an outlet. Helpful and friendly employees.

Listen to what we wanted, gave us plenty of options, he was patient and kind.

Everything we needed and more we will be back

Excellent customer service by Nikki, we had a problem upon delivery and she went above and beyond to take care of us!

This is not about the product but the salesperson. Nikki was wonderful. Will review chair after we receive it.

Aaron was amazing in Panama City their prices were just too high for us.

Great prices and excellent customer service! Go see Nikki and you’ll be in great hands! Oh, and their community partner program gives discounts for military, first responders, and TEACHERS!!!

The sales team was very welcoming, they helped me find exactly what I was looking for and I couldn’t be happier with my experience!

Shannon was so helpful today!! We could not had done it without her!

Shannon was so helpful. Gave very good advice regarding furniture that was better for those with pets. She was funny and really made my day. Ask for Shannon if you visit!!

Great store with great prices and excellent customer service!

All the beds were nice. I was just wondering like if I say I'm only going spend so much on a bed, why you gonna try to keep showing me more expensive beds for? I knew I was out of my league when I saw this regular little table with a lamp on it but the price tag made it seem like it was a table "Prince" used to put stuff on in his hallway.

Was a pleasure working with Shannon. Very insightful and pays good attention to detail to help you find what you’re looking for.

Nice counches

Shannon was so helpful and sweet! She made my experience exceptional.

The furniture was not installed correctly. After almost 3 weeks waiting for my electric fireplace. The one delivered was too big.

After experiencing a negative experience from another store, I came to Ashley OUTLET on Airport Blvd. Shannon was my sale person and Arthur was the manager and they did the most amazing job. And I can’t wait till I sleep on my new Purple Mattress! Thank you, thank you!

I didn't know they had brand new mattresses at the OUTLET Store on Airport blvd. It's over by barnes and Nobles. Just making sure yawl don't go to the one on 9th and Creighton. Cuz we are bargain shoppers! Anyway, we went there to get a bedroom set but since they had matrresses, we were able to get our entire bedroom set, and our Tempurpedic (I have awful back issues and doctor recommended this mattress). FINALLY GOT MY HUSBAND TO BUY ME THE ADJUSTABLE BASE❤💜🩵💙 It saved us a lot of time and hunting. Best thing is, they said if I don't use the extended warranty (which we have learned to buy the hard way) in 5 years, we get that money back in store credit for the amount the warranty cost us! Haha we know we will use that one way or another. Win win for us!!!! Thank you Ms. SAMMY you did a great job. We will be back.

Staff was super helpful!

By far one of the best Ashley’s store. I recently bought a new house and went to multiple furniture stores to find the best deals and the best pieces. I had the pleasure to talk to Jasmine and she help me figure out what I like and what works best for my home and my lifestyle…not to mention, she made sure that my new set was at a fair price AND a quick turnaround so that I could get my set quicker!

Jasmine was really awesome. She came over and assisted us throughout the entire process. Purchase made easy!! 🙏🏻

Aaron was amazing. He helped us find the most perfect end table.

The salesperson Jennifer helped me furnish my new apartment with quality furniture at an affordable price. She was so interested in my needs. I would recommend Ashley Outlet for great service and quality furniture at affordable price.

Jasmine was so helpful and patient with my I decisiveness. She made my shopping experience so pleasurable and choosing the right furniture for me and my family. Will definitely shop again soon!!

I am fairly new to the area and needed several items for home. Jasmine hooked me up with everything I needed, was super Knowledgeable on mattresses, and extremely helpful in the entire purchasing process. The prices and quality are great and I will definitely come back if I need anything else. Thank you!

Jenifer was so friendly and patient with us. I had a pleasant smooth experience. Highly recommend this store. Thank you!

Zack was super helpful!

Ordered a couch three weeks ago all the pieces didn't come with the couch when it was delivered so it can't be completely put together. Called about when the legs and backs are going to come in they said they have no idea it could be weeks before the rest of the couch comes in. It is now 7 weeks still no parts for couch.

Nice solid furniture in a no pressure store.

Prices were like regular retail and the sales people felt their importance

Jennifer was so friendly and easy to work with!! She also saved us money!! I will definitely work with Jennifer again!

Ashley has exceptional sales staff, we have always had a good experience. Keep up the good work

Colleen was Great! Super professional, kind, and got us a great deal!

Love this store and our sales lady Colleen is the best! She was very knowledgeable, thorough, and super sweet! I recommend this store and ask for Colleen for the BEST customer service and experience! :)

Very pleasant and knowledgeable sales person.

Frederick was very helpful kind person and he was the bomb

We had the best experience! We came in looking for a sleeper chase sofa on a whim. We were greeted and helped by Aaron. He was super personable, nice, and helpful! We found one that we loved and scheduled to have it delivered. On delivery day, the delivery team came right on time and we’re so polite. Sadly, the couch wouldn’t fit past the door frame. The delivery team tried their best, but we decided to go reselect another couch. When we called, Aaron had heard about our problem. He quickly came to the rescue with another option that he thought would be perfect for us and fit through the door frame. When we showed up to look at it, we were pleasantly surprised at how perfect the new option was for us! We highly recommend this location, Aaron, and the delivery team!

Every time I come in everyone is always super helpful and knowledgeable! Great furniture and great prices, will always come back!

Max sold us a lift chair today and we were so pleased with him serving us.

Great service from Colleen!!

Good customer service. Too little selections

My wife and I came into the outlet store and were greeted by Mike. He assisted us in getting a bedroom suite and was very great at assisting us. The assistant manager Jasmine was also a pleasure to work with. Definitely coming back for more furniture needs. Thanks again!

Read ALL the paperwork before you sign. We purchased a double recliner that was on clearance. Got it home and there was a problem with it. Wanted to return it but was told clearance items were not returnable. I asked questions about warranty twice and was told it has a 5 year warranty but no mention ever about the no return policy. I now wonder about that. Complained to the headquarters and got a phone from a lady telling me to ask lots of questions when I purchase again. I will but it won’t be from an Ashley Store.

Jasmine was so amazing & professional. I would definitely be back to order more furniture from her.

Aaron was amazing very informative and friendly!!! Come see him you won’t be disappointed.

Aaron helped me find a table that was the perfect size for my house. I hate the way it looked online and the chairs in the pic, but it’s perfect in person and with other chairs!

Aaron was absolutely amazing. I can’t wait to buy my whole bedroom set from Ashley home store.

Aaron helped me pick the best adjustable base and pillows, thank you!

Colleen was great! She really made us enjoy our shopping experience! Great customer service!

Shopped here today with my parents! Great customer service, go see Colleen!!!

Just visit the new Ashley outlet, everyone was super nice. Assistant manager Jasmine was super helpful also. Very friendly environment! I will definitely go back.

It’s a great store and the furniture is pretty affordable! The staff is knowledgeable, friendly and will do everything they can to help your vision come to life! Jasmine is an A+ Consultant! Give her a call!

Very friendly staff! Highly recommend this place if anyone is looking to purchase furniture. The assistant manager Jasmine assisted me while I looked around. Very sweet young lady! Ask for her next time your there, you won’t regret it!

Excellent customer service and affordable prices

Colleen was very helpful and designed a whole house for us! Ask for her she will make your home beautiful

Lonnie was absolutely incredible!!! We have bought, not just based on price ans quality but service as well!

Great experience, Colleen was very helpful!

Colleen is Amazing and we will be buying our furniture from her . We will be back for a bedroom set next ❤️

Make sure that you ask them if the items come put together or not when you order from this store! Home delivery = you put it together, even though the receipt says they handle that!

Sales associate Anna made our experience absolutely amazing. It was our first time shopping for anything as a married couple and she was so helpful guiding us. Will definitely be back!

I am relocating into Pensacola, FL and needed some new items to complete the move. My sales associate, Colleen Spallano was excellent and have me new ideas to assist in my relocation efforts. Thank you, Colleen!

Aaron was very helpful and helped the process along smoothly.

We love shopping at Ashley Outlet!! We have purchased multiple items at this store. Max and Arthur always go above and beyond to assist us. They are always very friendly and helpful.

Aaron was very helpful and knowledgeable!

Aaron did a great job in helping us get a new bedroom set. Was able to answer all questions we had!

Aaron was so great with walking me through the store and showing me items that I desired to have for my new home. Great customer service which has been hard to find over the past several months! Thank you! Will definitely be back again!

If you love to shop come see Aaron! He is very hospitable and has such a pleasant attitude! Shop with Aaron!

Aaron was amazing! Super helpful and patient.

Colleen thank you for the great service! We appreciate your friendliness and professionalism!

Once again…totally fantastic visit. Got purple sheets just in time for Christmas. Thank you Max for all of your help!

We purchased over $6K worth of Living Room and Bedroom furniture. We were advised by Michelle to purchase 5 year extended cleaning warranty. One year after purchase we had a couple of spots on couch. Ashly’s was contacted and they said that they are not responsible to clean any spots and to contact third party, who obviously declined to perform the cleaning after asking for photos, descriptions and crazy stuff. As far as I know buying that warranty was a big waste and Ashly’s is very irresponsibly because they hide behind some sham cleaning warranty. I will spend one red cent in this store.

Fantastic experience! Found exactly what we were looking for & Aaron was a great help with the entire process! Thank you! We will be back!

Aaron was great. Loved the attention to detail and customer service!

Aaron was super helpful in helping us find a bed frame that was super affordable and still amazingly beautiful! I’ll definitely be coming here in the future for more furniture!

Very disappointed. This outlet was smaller than most stores. There definitely weren't outlet prices. However the sales person was very nice.

Great prices. Amber helped us and was a joy to work with. I found it very odd though that I couldn't pay amber because I was paying in cash and apparently only managers could handle cash? The manager gave a weird vibe, but amber was great.

Ashley Outlet is great! The furniture is nice and affordable, and they will work with you on financing. If you're looking for a great experience ask for Doug Dickson. He's patient, friendly, and will help you find the best products to fit your needs and budget.

Great place! Doug Dickson was extremely helpful and patient. He let us look around, ask ton of questions, and even checked online for a few things for us. I highly recommend Doug for your furniture needs!

We’re slowly working on furnishing our new home and love this Ashley Outlet. Doug is the best!! He’s always super helpful, is never pushy, and has so much insight to share. Anytime I need advice, I know exactly where to go. Plus his sense of humor is just infectious! We always have a good time.

Beautiful store. Friendly staff. Doug Dickson is extremely helpful and goes above and beyond in customer service. He's very kind and patient with children. I highly recommend requesting him!

Our experience at Ashley’s Outlet was phenomenal—Doug was absolutely wonderful and helped us find exactly what we wanted!

Wonderful staff and great pricing. Store was clean and the team does a great job meeting the customer’s needs. Ordered furniture comes in faster than expected. I highly recommend shopping here.

Very good variety of furniture. Staff was very helpful. I just moved into a new apartment, and they helped me make my house a home. Very friendly and informative.

Great selection of furniture, and friendly staff

Great sales team, fantastic customer service.

I love this place! Great selection of patio furniture and mattresses.

Nice selection for an affordable price

Fantastic variety of furniture and decor. Affordable furniture with a reasonable time for deliveries!! Many items available for take home.

Must checkout the huge section is must go inventory!!

New concept store for Ashley. Package pricing along with many items in stock for take today options. Friendly staff and fun environment.

Misleading displays and pricing. Pricing shows 2 count for bar stools but when you go to purchase they say it means 2 in a box and price is for 1. Displays also say “grab and go”, however you can’t take anything unless they have it in the back.

Great stuff