Ashley Store Pensacola, FL

The customer service in the store was very good. Yet, the delivery time is very long. My son's bed was damaged during the delivery. We had to wait another week for the new part. Then the delivery people did not assemble the bed. In addition, several other pieces of furniture were assembled wrong. We will not be using Ashley Furniture in the future.

Susan was a great sales rep. Found exactly what we were looking for. Very personable and great attitude.

Susan was very kind and informative and suited our needs perfectly, highly recommend

Great furniture to choose from, and very friendly staff.

Lucy Kozak was very kind and professional in assisting us to find just the right pieces for our home. Thanks Lucy!

I've never purchased furniture from a furniture chain before, but now I'm wondering why I haven't. I called this store from out of state to try to get help finding a discontinued sofa for my beach condo. Honestly, I had some difficulty getting in touch with a person in the store (their calls roll over to their call center), but when I did, they were awesome. I was lucky to be connected to Jasmine, who has been nothing but helpful. They've worked with me on the price and my pick up availability, which has been immensely helpful. She promised to follow up with me and she did, which seems so rare these days. I'm grateful for Jasmine and this store. I can't wait to see our new sofa!

Mr Braswell is the best salesman there. Extremely helpful and professional and a very nice person.

Such a great helper

I mean I now understand why people go to Haverities and other more premium stores. Everything from the time we bought the couch has been messed up. Spent a couple hundred dollars for delivery for them to reschedule it twice and then when they deliver the furniture, it was missing the legs for the sectional so now my $4000 sectional is sitting on the floor Not happy. lol I mean how awful can you do your job and still not be fired? I am going to not pay for the couch and let it go against my credit. I could care less.

Susan and Taylor very much helped me buy my kitchen table. Very helpful and friendly.

Keith Braswell was phenomenal! I’m very picky when it comes to furniture and he found me the perfect set of dining chairs! If you ever come to this location, ask for him! He’s amazing!

We had a great experience today with Susan! She was kind, helpful, and made the process of purchasing our new couch very quick!

Thank you so much for your assistance Susan. You were wonderful and choose you when we return Thank you again

Susan was very helpful and helped up get what we needed. A wonderful person to work with.

Update : my furniture was finally delivered on 8/13/2025, the delivery guys couldn’t have been nicer. They were awesome - they unloaded the furniture quickly ,set it up for us and hauled the trash away. I didn’t catch their names but they’re awesome employees!! First time purchasing from Ashley and it will be my last. Rude manager and it is taking a MONTH to have a couch and mattress delivered. Then Lucy tried to sneak a warranty into the final price. Supposed to be delivered August 13,2025 and ordered in mid JULY. That’s unacceptable first off and who knows if it will be delivered today. They didn’t try to satisfy their customers.

Susan was very nice, friendly and helpful. Very good service.

Susan was a very good salesperson.She worked to find us everything we needed and was very happy to do that for us. I will tell my friends about her for sure.

Keith was awesome! After we hit about 10 different furniture stores in the area, we were getting worn out of dealing with salespeople. Well, Keith at Ashley Furniture was a refreshing change! He is very kind, personable, and at times pretty funny! Yet he was professional and extremely helpful and knowledgeable of the different products. He quickly learned what we were looking for, and brought us straight to those items. We really appreciated his good nature and personality while yet his knowledge of what we were looking for was fantastic also. Thanks, Keith! You were great! You are asset to your company there!

Very friendly, really helpful & made our experience super easy & stressfree

We gave Susan a very difficult challenge. She quickly thought out of the box and made our dreams come true, with a pleasant and professional demeanor! Great job and would highly recommend her!

Susan was patient and helped us fine what we where looking for.

Beware when purchasing furniture from this Ashley's on 9th. I bought some furniture a month ago with cash and had it ordered for in store pickup. A month later I receive a text message saying my order is being refunded by check. I call the customer support number and they told me I must go to the store in person because the store isn't accepting any calls. After driving to Pensacola I was informed the furniture I ordered was discontinued and they cannot fulfill the order. Not only was it surprising that they sold me furniture that wasn't in stock and discontinued, they didn't bother calling me to inform me of their mistake, they also had the audacity to offer me in store credit as a refund. Turns out they cannot refund a cash payment in cash. A check is going to be mailed out to me. Here I am a month later from my order date with no furniture and awaiting a check from Ashley's to go furniture shopping AGAIN.

Ashley Team was professional and quick we love the new furniture. Highly recommend

Susan Wright was awesome. Great experience. If you come to the store ask for her.

Susan was so awesome!!! So helpful, knowledgeable and a pleasure to work with!!!! Thanks Susan for being so patient and helpful!!! Will definitely shop with you again!!! D Widner

Lucy Kozak was most helpful when we shopped at Ashley.

SUSAN WAS GREAT! We took forever and asked a million questions and she didn’t get annoyed at all, and she doesn’t try to push you to buy anything, just actually helps you and brings solutions! This is our second time working with her and we’ll be coming back!😎🙏

Great service and willing to make a deal.

Susan was amazing and very patient. Thank you for helping us set up our first house!

It was a simple process, when we walked in Mr. Keith helped my mother and I find the barstools we were looking for specific height and perfect color , he was extremely helpful and nice ,happy we found what we needed .

Friendly sales representative

Keith was very nice and helpful!!!

Easy to work with Susan. Did a good job , no pressure, very infomative.

The whole process was smooth and Mary was kind and professional.

Susan was extremely helpful as she worked with us. She was patient and helped us find answers to all of our questions.

Susan was extremely helpful in taking care of all of our furniture needs for our new home. Great experience!

Kieth was extremely helpful and knowledgeable. Me and my wife got exactly what we needed. Will definitely be back to deal with Kieth.

This is my second time purchasing from here and I came back because of Keith. He makes you feel welcomed without the pressure of having to buy anything. You can tell he loves his job by our conversation, 10 out of 10 would recommend anytime you come here to go see Keith.

Susan was extremely helpful and explained everything to me. During my previous of just window shopping she asked me to ask for her when I was ready to purchase. When I came back in she was available and helped with everything. Could not recommend more!

Thank you Keith Braswell for the great service!

Susan was great to work with! She was so friendly and made it happen! We will be back again. :)

Susan was so helpful, patient, and kind! We appreciate all her hard work to get us exactly what we needed!

Susan was great! We told her what we were looking for, and she took us straight to it. She clearly explained all the financing and delivery options, making the process smooth and stress-free. What we really appreciated was that she gave us space to browse at our own pace, checking in periodically without any pressure. Overall, a great experience—thank you, Susan!

Awesome customer service All done with a smile

Susan was lovely and very helpful.

Amazing service! Susan was very helpful and helped me find the perfect couch.

Susan was very helpful - finding the sizes as I walking around looking at all the furniture - very knowledgeable.

My husband and I purchased a sectional and while it hasn’t been delivered yet, the customer service we received from Keith Braswell was wonderful! He was very knowledgeable and patient with us as we looked at all our options, and he was very kind to our small children as well! Thank you for a great shopping experience at the Ashley Furniture HomeStore!

great store great people and great products

Wonderful …helpful

Susan in the Pensacola, Fl. Store is absolutely awesome! I recommend her and please ask for her! There is no pushing with her and she is very understanding. Can't say anymore, other than she is very awesome!

Susan is Very friendly and knowledgeable. Thank you

My salesperson was Lucy she was thorough very friendly explain everything to me and worked with me diligently she really knows the business thank you Lucy for a great experience getting my furniture and keeping it within my budget

Thank you Ms.Susan for all your help and amazing sofa n chair 🫠. Very helpful

Susan Wright was awesome and found exactly what we wanted.

If you buy anything from Ashley, go to another furniture first. DO NOT BUY the added Guardian insurance. Scammed. We wasted $200 and purchased the insurance. We were told it covers anything that happens to these couches for 5 years. Pet stains, odor, rips, tears, burns, broken zippers, exhausted cushions. NOT true. Guardian "carefully reviewed" and denied all claims: broken zipper, pet odor, cushions that look like a truck rolled over it. Ashley rep said our saleswoman lied. She said she could schedule someone to come out and provide estimates for the repairs. Only thing to do is to not claim anything and apply for a refund after 5 years for an In-Store credit. Not your money back. It's the principle of the matter. We surely feel scammed. Buying the insurance knowing we would have issues with the quality. Couches are expensive for mid-line expectations. Would have rated a 4 star within the first year.

Susan was so helpful! We found exactly what we were looking for.

Very professional and knowledgeable.

Susan - amazing experience. Started with Tim, he was awesome too. They’re a great combo :) thank you for everything. Highly recommend them both :)

Susan was great and very helpful. She helped us with our sectional purchase and we couldn’t be more happy with her service.

Great experience dealing with the staff.

Susan was a Great sales person and very efficient ! We’d definitely work with her again Mike & Deb Payton

Susan was on point! Very knowledgeable and extremely helpful!!! Ask for her by name!!!!

Thank you Keith Braswell for making our living room furniture buying experience easy and enjoyable.

My husband and I just moved to Pensacola recently and Susan helped us tremendously! She walked throughout the store with us several times even though at some moments we were very unsure of but despite this she was super Patient and super helpful and gave wonderful suggestions! 10/10 recommend stopping by and asking for Susan if you want a great experience! Now our new home is gonna be so cozy and stylish!

Susan was very helpful. She is a true consultant.

Susan was so incredibly helpful! She showed me multiple options and was extremely helpful in selecting just the right pieces. She made it a very easy and enjoyable process!

Susan was a very attentive sales representative. She knew all of the items on the floor and was helpful through the entire process!

Susan was so helpful and quick. Great experience!

Susan was fantastic! Attentive, kind, and made our shopping a breeze! She made sure we got exactly what we were looking for at the best price!

Susan helped me navigated the store perfectly and helped me find the perfect bed frame for me!

Susan was amazing. I have never experienced such great customer service. Thank you Susan!!

Susan wright was wonderful😊she was so patient and knowledgeable. We will definitely make our next purchase at Ashley’s in Pensacola

Susan was extremely patient and helpful. We are very satisfied with her professionalism and help.

Great place to buy furniture. We bought recliners, much better service, better quality and much cheaper than lazy-boy. Plus delivery was fast, and ON-TIME

Susan was awesome to work with. She knew the stores inventory and options. A true 5 star!

Susan was very eager to help and took great care of us.

Mrs.Lucy was the best. So helpful and nice.

Sandra and team has helped me when I thought I was walking away empty handed but they kept trying they made sure I got my sectional. Thanks you guys. Love you Sandra🥰

Susan was amazing and attentive. She listened to all of our needs and made sure that all ours needs were met!

Susan and Jasmin were excellent at helping us find the furniture that we needed! Great service would highly recommend Ashley’s!

Keith Braswell was very helpful. He helped us pick out the perfect furniture.

My wife and recently bought a dining room set at Ashley in Pensacola! If you want your items delivered when they say they will be delivered! Do not buy from here! They tell you that you will be notified of any changes, but that is a lie! Then they arrive 3 hrs past the delivery time with no notification! And then none of the chairs sit flat on the floor and the delivery guys left garbage in the house!

Jasmine was awesome and helped me pick out a new Temper-Pedic pillow. Thanks!

Keith was such a great help! We were very happy with our experience~

Keith Braswell was so nice and helpful. Definitely will go buy from him again.

Great! KeithBraswell knows his inventory and found us the perfect chair! Couldn’t be happier!

Susan and Keith were extremely helpful! We came back multiple times and Susan remembered us every time. Keith searched for discounts for us and was very informed on the utility and features of the furniture. I highly recommend you ask for either of them next time you're looking to buy some furniture!

Excellent sales person

Susan is amazing. She is so kind and knowledgeable. She isn't pushy either which i prefer in a sales person. I could tell she really wanted us to be happy with our purchase. 100% recommend Susan and Ashley Furniture.

Susan is very helpful . Great service !

Jasmine was very helpful. She answered all our questions and assisted with our selections. Her recommendations were spot on. Glad we stopped at Ashley Furniture.

Susan was very knowledgeable and patient. Didn't rush us and if she didn't know the answer she went and asked. Enjoyed spending my money with her

Furniture is built great and solid. Sales associate, delivery team and customer service are all very professional, friendly and very helpful.

Susan was thorough, helpful and knowledgeable. Great experience.

Keith was absolutely wonderful with my husband and I. He was very patient and polite.

Susan was a pleasure to work with and very knowledgeable

Greeted by Ludmila ( aka - Lucy) and she took great care of me. I knew what I wanted and found exactly what I was looking for thanks to her. She was very pleasant and a lot of fun. She explained everything and helped remove the extra leaves in the table to show me how easy it was and I walked out with a new table set. Go see Lucy!

Fabulous experience. Knowledgeable. Fun to work with.

Susan was wonderful with helping us find just the right sofa! Super friendly with no pushy sales talk!

Prettiest & most helpful & noligable person in the store Quickly got me took care of Her name is Bree

Susan was wonderful to work with! We had a great experience! Thank you, Susan for your help!

Keith was more than helpful.... Very knowledgeable and made us feel like part of the family. That's what brings customers back

Keith helped us pick out a new sectional. He was very helpful and let us browse without being pushy

Susan was very helpful and gets a 5 star from everyone in the family.

Susan was extremely helpful, no pressure, made sure we got what we wanted.

Susan was so welcoming and helpful!! She knew all the details when it came to questions we had about couches! Would absolutely recommend her to anyone looking to shop at Ashley's.

Awesome ! Susan!

Susan is absolutely amazing!! She took the time and care to make sure I did not settle for something I would egret later. Took all the time in the world with me and absolutely no pressure.

Thanks to Susan for helping us find what we was looking for. Great sales lady!

Susan is fabulous!

Susan was so wonderful while I was purchasing my first ever couch! She walked me through everything and made sure I was happy with my purchase. Thank you Susan at Ashley Furniture!

She was very nice and not pushy!

Susan was amazing showing us every available option and made sure we felt taken care of. Thanks again!

Great experience. Thanks, Susan!

Susan was very thorough and helpful.

Susan took care of us very well. We were all over the place in what we thought we wanted, but she helped us find the perfect furniture for our new home! Thanks Susan! Until next time… 😊

Thank you Susan Wright for a job well done getting us approved on the beautiful bedroom set that I kicked and screamed to get and was not leaving the store until I got it. Donald and Sharon Madison

Great job. Thanks for

Susan made the process of buying new furniture extremely easy. She was very knowlegable and I never felt pressured during the process. Highly recommend!

Susan is the merry in Christmas! God bless her heart!

Keith was a very good salesman whatever you ask him he went to find whatever you was looking for or get the answer to your questions

The sales rep and the delivery guys were great Thanks!

Susan was a HUGE help with our furniture buying process!

Great variety to choose, from inexpensive to high end. Free shipping on Drop shipments

Susan was great, and very helpful.

Susan was amazing!!

Susan has been super helpful! Fun and playful, easy to work with. Definitely will ask for her on our next purchase!

The worse experience with Ashley furniture Pensacola, I bought a desk on August, first time they came the desk leg was broke, second time the drawers were misshaped, the third time the same and today is the fourth time. Now for fifth time they have to change it and I have to wait couple more months who knows when they will be able to send a dissent one.What I should do?

Very helpful, and very easy to work with

Ms. Susan was an amazing customer service rep. She wouldn't stop looking for us a dresser or table set until the l the price was right. 😃🦋 Her bubbly personality made me want to come back and buy more. 💕💕

Ms. SUSAN, was great she showed alot of effort to please us and help us get what we needed she is Wonderful.

Mr. John Keith helped my son and I purchase a really nice dining table with 4 chairs for and small apartment. Mr. Jogn Keith was super nice and very knowledgeable about the furniture. He also showed us mattresses because we were also looking to purchase a queen size mattress. The service was of quality and he was extremely patient with us as we were clueless. I appreciate Mr. John Keith and definitely looking forward to doing business with him again. Thank you Johnny Curry and mom Tawana Gilbert.

Susan at the Pensacola Ashley store location was wonderful. She is very knowledgeable about the pieces both on the showroom floor as well as those online. She took her time, answered many questions and went over multiple options for set up and customization to ensure our new sofa would be comfortable and functional! Thanks, Ms. Susan!

Susan was extremely informative and helpful. We will definitely be seeing her again for our future furnishing needs!

Keith was amazing and so friendly. Helped us with picking out the best couch for our new house.

Steve, Susan, Megan, and Clifton have always been so wonderful and helpful with our furniture needs. They answered all of our questions and took great care of us with us about to be moving 7 hours away. We highly recommend this staff and store if you live in or anywhere close to Pensacola.

Susan was incredibly kind and respectful. Wonderful to work with on the purchase of a new living room set. Ask for her when you come in.

Susan was very helpful with our purchase today.

Susan was awesome! Great Job... Thank you.

Very friendly and energetic. Knowledgeable and helpful.

Susan was very helpful and friendly! She was very effecient and knowledgeable of what couches and table options fit the vibe we were looking for. Thank you, Susan!!!

Susan was excellent to work with. She helped us out along with helping us make decisions.

Susan was great! She helped choose a sofa I wouldn’t have chosen. Awesome!!!

Susan was excellent! She made buying exactly what I wanted to seamless and made sure to show all options! Thank you Susan! I can’t wait to get my furniture

My sales person,Jasmine, was wonderful. She was so very kind and patient with me. She answered all of my questions and made the purchasing process smooth and easy. I’m sure the furniture I selected will meet all of my expectations.

Susan was very friendly and helpful in choosing our furniture.

Susan was great! Super helpful and attentive.

Salesman Keith Braswell @ Ashley Store in Pensacola was great to work with on our purchase of a new living room Sectional.

When we shopped here in September 2020, we made it clear that we were preparing to PCS to AZ. Yet, our salesperson pushed the protection plan on us, which we purchased. Along with a dining set, couch, and recliner; spending upwards of $3,000. We picked up our furniture still in boxes and had our LTL carrier deliver to AZ. Recently, I was approved for a warranty exchange on our dining table. Authorizing us to select a new table, however, because we moved out of the area, Guardian won’t honor it and Ashley’s corporate liaison for Guardian, won’t honor it. Their company values include integrity and a commitment to honesty. They acknowledge their employee’s unethical conduct, however, their actions stop there. This is one of two stores in the Pensacola area serving active duty military and their families, along with the Pensacola community. The fact that your store can acknowledge the lack of integrity and honesty, and do nothing to honor your agreement, is shameful. MILITARY BEWARE. DO NOT PURCHASE PROTECTION PLANS FOR YOUR FURNITURE IF YOU ARE MOVING OUT OF THE AREA. In fact, don’t shop here at all. Wait until you get to where you’re going so you can choose the plan that works for you and your family.

Susan was very helpful and knowledgeable. She took the time with us to make sure we were satisfied.

Susan was incredibly patient and pleasant with me & my shenanigans. Give her a raise!

We walked in today with one couch already picked out and completely undecided on the second to fill our new space. Keith was extremely knowledgeable and so patient with us. 10/10

Jasmine a very patient and professional individual. Well versed over all merchandise and very pleasant personality. A definite pleasure having her assist us with our decision on furniture.

Susan was a delight to work with and very patient with us. A true professional. Thank you! --- We walked into Ashley’s, Tim, Tracy, and I, In search of new furniture, we gave it a try. There stood Susan, with a welcoming grin, Ready to help us, let the adventure begin! “Hello there, folks! What can I do?” Her cheerful demeanor, so fresh and new. From comfy couches to a stylish chair, Susan’s expertise was beyond compare. She showed us options, with patience and grace, Ensuring each piece would fit in our space. “How about this one? It’s cozy and chic,” Her suggestions were perfect, unique and sleek. Tim loved the recliner, Tracy adored the bed, Susan’s advice was like being spoon-fed. She answered our questions, no detail too small, Her knowledge and kindness impressed us all. With every choice, she made us feel grand, Guiding us gently, with a helping hand. We left the store with smiles so wide, Thanks to Susan, our joy amplified. Five stars we give, without hesitation, For Susan’s service, pure dedication. To anyone shopping, here’s what we say, “Go see Susan at Ashley’s, she’ll make your day!”

Susan took the time we needed to find what we wanted.

Very nice and helpful, I got exactly what I needed for a good price. Very satisfied

Susan did a fabulous job. Will be back for my living😊

Susan did a phenomenal job in showing us all our options! Definitely coming back to get her opinion on more furniture...thanks Susan!

I have never been more uncomfortable in a shopping experience in my life, which might be a bit of an exaggeration considering all that’s going on in the world so let’s keep this in the context of in-store experiences. As easy as it is to shop online these days, even for things like furniture, I would expect an in-store experience to go above and beyond. In this case, we walked in as a family and were immediately greeted by someone. So far so good, totally expected. To make the story short though, we spent the next 25 minutes giving every nonverbal cue we could to indicate that we just wanted to have a little headspace to talk together and look around and decide the things we liked and didn’t like. The worker followed us around, interrupting our conversations, asking for personal information, and ignoring every hint we were trying to give. At one point, I even said that I wanted to have a little time to think and that I would let her know if we needed some help. Even my husband, who is generally more patient in situations like this, was all but ready to walk out within a few minutes. We really like Ashley historically. But I just don’t know that we could bring ourselves to go back in. Besides that, much of what was on the floor there was so different from what we see online. If you are VERY patient, or have a million questions that you want answered, or want a buddy to walk through a furniture store with, then this may be your place.

Susan was a great help! She got me everything I needed and the price was great! And it was quick and easy.

Susan was fantastic and gave quick service !!!!

Susan was a great help!

Susan is extra special: professional, sincere, friendly, knowledgeable, and just super

Thank you for your patience and taking the time to make me comfortable with this purchase 😊

Bought a house full of furniture and could not have done it without Shannon's help! She was able to find us the best deals!

Great help from Susan to pick out our replacement couch

Mrs Lucy Kozak was very helpful and patient and kind and I was able to find the sofa I wanted thanks to her !

Susan was very upbeat and a joy to work with! She helped my mom find a great accent chair and the perfect bed for my 5 y/o son. 👍🏼

Had a quick easy experience, Susan was very helpful

Susan was great!! She explained everything and was very patient. Thank you!!

Super fast and easy experience! So excited about the new furniture we purchased from Keith. He was amazing!

Susan was very helpful with my overdue selection of a new mattress. I came in thinking I wanted a medium pressure, and after trying a few brands and pressure levels, I found a plush Beautyrest Black Hybrid medium pressure that feels plush and conforms to my body. Perfect to relieve discomfort in my hip and lower back.

My dad had been looking everywhere for a specific color sectional. Keith was so much help finding the color and also a recliner to match. We went to several furniture stores and I will say Ashley’s furniture was the best experience.

I went into the store to purchase furniture on October 2nd. While speaking with Susan I was told it would be 7-10 days before the furniture would be delivered. I expressed how I might go elsewhere due to the time frame. She insisted everywhere else would take longer and assured me Ashley’s had the quickest delivery time in the area. She said we would receive a call approximately 3 days prior to set up delivery. I had not heard from them by day 8 so I emailed Susan. She has not responded at all!!! I called the number on the card and the young lady I spoke with said the items were not available (even though Susan also stated everything was in stock) and it would be at least 1 more week, possibly 2 before they had the items to even set up delivery. ABSOLUTELY UNACCEPTABLE!! It is not necessary to lie to encourage people to purchase from your store. I was willing to pay more for the furniture at Ashley’s rather than shopping for cheaper because I was more concerned with delivery time than cost. As of now the furniture still has not been delivered and Susan still has not responded to my email.

Susan was helpful and answered any questions I had regarding purchase.

I won’t be back at this store! Walked out on a purchase because they wanted to pull some shady rules that weren’t there. Don’t send me a 10 percent off coupon for my birthday if I can’t use it! It was either 12 months no interest . Or no coupon and I could do all the way up to 60 months if I wanted to! We decided on the 24 months. With 30 percent down. But as soon as that coupon came out which was valid all the terms switched up. Pissed me off . I’m done with Ashley’s! Hope 168 dollars was worth it!

We very much enjoyed Susan’s help when picking out furniture today :))

The customer service and experience I received was nothing short of the most seamless and pleasant shopping encounter I’ve had in a while thanks to Keith Braswell. He was most knowledgeable, patient, funny and quite charming and I’ll definitely be a return customer. He’s quite the stellar employee. Do ask for Keith once at Ashley’s!

Everyone was so easy to deal with and very friendly. The delivery men were kind and courteous.

Susan was absolutely amazing to work with today! She made the process of planning for new furniture so easy!

Susan, was fab u lous. ❤️ great customer. Thanks Susan.

Susan was amazing! I was in and out in about 30 minutes. She listened and was awesome!

Susan was great!! Had a great experience.

Susan was very friendly and helpful.

My husband and I were shopping for a couch at Ashley. Our sales consultant was Lucy Kozak, She was a great help for us, knowledgeable, professional and a sweet personality. We will seek her help with all our furniture needs.

We came in with no idea where to look first, a mattress, a couch, new bedroom furniture. Susan was hands down the best person to help us with all of our needs. She went above and beyond our expectations and lead us in every direction. She was so informative and actually listened to our needs and wants. I will 100 percent always recommend Susan to our friends and family. A HUGE shout out to Susan for all of her help!!

Mrs. Susan was so helpful, very personable and knowledgeable of the whole store. My girlfriend and I went in to look for a new bed set and couch and she walked us around the whole store until we found the perfect pieces!

Susan was very professional and super friendly. She made buying my sofa easy. She did a wonderful job.

Pleasant from purchase to delivery. Thank you

Susan and Sandra were very helpful.

Excellent service! I will recommend this store just for her excellent help.

Susan was amazing and provided great suggestions. She is very knowledgeable!

Susan Wright was our sales perspn and she was very helpful! If w have future furniture needs we will be contacting her for assistance!

Susan was helpful and enjoyable to work with when we purchased our sofa.

Susan was good and very helpful. We got along very well

Susan was great! Very helpful. Go let her help with your furniture.

Susan was Awesome! So very helpful and patient with our needs 😊

Susan gave good customer service and made the transactions pain free.

We bought a couch at Ashley furniture in Pensacola, Fl, from Shannon. She was exceptionally helpful in discussing the different couches with us to help us find the one that would best fit our needs. We left the store and looked at other stores but ended up driving back from Baker, Fl to Pensacola to purchase our couch from her because of what an amazing job she did and what a great person she is!

Susan was so helpful will definitely be comming back for future furniture needs

Keith was very helpful and patient with us while we were deciding on living room furniture. He was very knowledgeable and we got exactly what we were looking for. He was so friendly and easy to talk to. Highly recommend!!

Great experience- thanks Susan!

Ashley is our favorite furniture store because they have good quality furniture at reasonable prices and their staff is courteous.

Salesperson ,Susan, very helpful. Delivery dates not accurate. Waited two weeks to hear from them at all. Customer service told me sofa should be in first of this week. Now another week or two. Table is in but can't be here for another week. Paid premium price for delivery. Not happy!

Susan was phenomenal working through the choices that we were looking for in our house. Priced and repriced different living room sets till we found the right one that match perfectly in our house. Susan will definitely go out of her way to make you feel welcome.

Susan was wonderful, she helped me pick out my forever bed set

Staff and communication was great I liked the quality of the furniture

Clifton was amazing! He answered all of our questions truthfully and honestly. He never pressured my family and I from the moment we walked in. I was able to make a decision on a beautiful couch to furnish my first home! If you want an enjoyable shopping experience, ask for Clifton!

Clifton made the experience comfortable and enjoyable.

Thank you Keith Brasswell for fixing me up in a loveseat with the fixings 😀

I worked with Keith he was very helpful with helping me find a bedroom set

Susan was great very helpful

Keith is very knowledgeable about his stuff. He mentioned about all the intricate details of the furniture and made us comfortable with all the options.

We really liked the help we received and the price for the furniture we bought.

Susan was such a great help with our purchase!

Keith is the best guy to buy furniture from!! Patient and informative showed us everything in our price.

Very helpful!

**Title: Exceptional Service from Susan at Ashley's Furniture!** My recent visit to Ashley's Furniture in Pensacola was a fantastic experience, all thanks to Susan! From the moment we walked in, she greeted us with a warm smile and made us feel right at home. What really stood out was how she struck the perfect balance between being available to assist us and giving us the space we needed to make our decision. Susan was incredibly patient throughout the process, never rushing us, and she was always ready to answer our questions with her extensive knowledge. Her professionalism was evident, but what made the experience truly special was her friendly demeanor and genuine care for our needs. If you're looking for great furniture and even better service, I highly recommend asking for Susan at Ashley's Furniture. She made our shopping experience a pleasure from start to finish!

Clifton was thorough and professional! He listens to exactly what we needed. We are very pleased with our purchase.

Susan was a great sales person she was very friendly and efficient and helpful in choosing!

shes great!

Keith was super friendly and helpful. I was in with an online order issue and out with exactly what I came for!

Clifton was AMAZING to work with! Didn’t pressure us, didn’t follow us around the store, has a great personality, funny, and great with all the kids that came in the store! We went back two times just to purchase from him!

Susan was very helpful with me today. Good job, but

Keith was an absolute gem! Helped my fiancé and I find a couch and matching chair that we loved and were very happy with. He answered all our questions thoroughly and if he didn’t know an answer he made sure to find out. What an absolute sweetheart. We’re new to the area and he even gave us restaurant recommendations when my fiancé talked about getting food after shopping. 10/10 I’d shop here again for more furniture just because Keith was so awesome! He made it a smooth, easy, and enjoyable process.

Go see Keith Braswell!! He helped us out so much!

We had such a great experience with Keith Braswell at the Pensacola location. He was very patient, informative, and did not push for us to buy anything specific or more expensive. In fact, he actually showed us prices to help us compare before we purchased. We had been to four stores this morning and after only 30 minutes with Keith we had made a decision! 10/10 experience & purchase!

Susan was amazing! Found just what I needed in under 30 minutes!!

Susan was very helpful!

David went above and beyond helping me and my family replace our couches and bed after they were destroyed in an overseas move! We had problems with the leasing option through one of the companies and David sat with me for almost an hour trying to figure it out. When it didn’t work he had me come in the next day and David and Jasmine were super quick and helpful in fixing the problem so I was approved for my furniture! I can’t recommend this location enough every employee I came in contact with was professional and genuinely wanted us to come out with a good experience.

Clifton was amazing! Very helpful and knowledgeable! Definitely went the extra mile!

Employee Keith was very helpful & friendly!! Great Selection! Also was Sam at the Outlet!

Good price and quality

My husband and I shopped a few furniture stores for a sectional couch. Keith Braswell was amazing. He walked us through the showroom, went over all the options in the styles we asked for, broke down pricing of different configurations, and pricing of each configuration. He was pleasant, patient, and warm hearted. Highly recommended

Absolutely amazing customer service representative. I couldn’t have asked for any more help than she gave us. Susan is amazing.

Susan greeted us at the door and immediately was able to find what we were looking for. So happy with my purchase!

Awesome service! Very friendly and knowledgeable.

Susan was incredibly helpful and I will be back again to work with her in the future!

Clifton was very knowledgeable and helpful in guiding our purchases! He was a joy to work with and very welcoming!

Clifton was awesome!!!!!

Susan helped us with a new living room set. She was very helpful and knowledgable.

Clifton did a great job helping us with our furniture selections.. thank you!

Susan was very knowledgeable and friendly. Will be back to ask for her help in the near future.

Just purchased a coffee table and now waiting for it to be delivered.

Jasmine was the best she help me with everything I needed and was very knowledgeable about the product I was purchasing!

Susan is the BEST!!!! Friendly and knowledgeable, great experience!!

Perfect awesome saleslady Susan come see her she’s awesome

Susan is the epitome of good taste! I will let her pick out anything for me, sight unseen! Don’t let her go, Ashley Furniture!!!

Great experience at Ashley’s. My sales person was so friendly and no high pressure. He let me walk the store without hovering but was always nearby when I had questions. Thank you Dave! My furniture choices came earlier than expected which was a plus. The quality of the furniture is outstanding. Will be going back in the future to Ashley’s.

We Had a wonderful experience today with you Lucy! Mike and I want to thank you for all of your help with the purchase of our furniture!

Ludi (Lucy) was fantastic and helped us get amazing deals on everything we bought! She was very helpful and not pushing us to buy more expensive stuff at all. Very excited for our furniture to come in next week!

Susan was great to work with and very sweet.

Susan was very nice and wasn’t pushy

Keith in the pensacola location did a wonderful job helping me navigate purchasing furniture for my new place. He was informative, insightful, and helpful in every way. He was always looking for ways I could get discounts as well. Would recommend him to anyone.

Clifton did it again! Helped us get the most incredible couch for our living room.

Susan did an amazing job. She made two picky people very happy.

Susan was so helpful!

Ashley furniture has a nice selection. We found exactly what we wanted. Our sale rep was great. The delivery was perfect. Can’t ask for more.

I Love Lucy! She was very pleasant to work with. Professional and knowledgeable about all the products. When we come back we will definitely work with her again!

Susan provided excellent customer service.

Kieth was a great help. We were able to get a discount with his assistance..He was a great!!!

Susan was great and patient with me. Great service!!!!

Susan is great, we love our new furniture.

Great Susan!!!!!! Awesome

Lucy was great!

Ashley Furniture is Quality Furniture with a excellent experience. Very professional.

Susan has been wonderful! So sweet, friendly, and knowledgeable. Truly helped make our vision a reality

Susan was amazing! She was very knowledgeable about the products and answered all of our questions.

Susan was great to work with! She helped us find pieces that we love for our new home. Would highly recommend!!

Keith provided us with great customer service.

Keith helped us find an awesome couch and made a stressful visit with an angry toddler as easy as possible. I have been to other Ashely Stores but this was my best experience furniture shopping. Highly recommend!

Very helpful and new experienced in what we needed.

Keith was absolutely fantastic. He was very friendly and patient during our furniture buying experience. Highly recommend!

Amazing experience with Keith. He’s very nice and attentive to customers.

Susan was a great help.

Susan was an amazing person and great help. Please ask for her.

Our Sales Representative, Mary, was very nice, knowledgeable, and patient. Very nice furniture.

Sandra was very helpful and we felt very welcome as soon as we walked in. She walked around with us and helped find what we wanted and then she left us to have time to think and made the buying process very easy and quick!

We were greeted by both Sam and Sandra who were both very informative and helpful! Sandra was able to get us many deals and was so kind and patient with us! We got all the furniture for our new place!

Sandra was the absolute best in helping us find the perfect dining room set for my family! So much care and attention, we got a great deal too!

Susan is awesome! Ask for her!!!!!

Lucy was a big help in getting almost our whole house furnished after relocating. Highly recommend!

Susan is awesome! She’ll take care of you!

Susan was an exceptional help in guiding my fiancé and I as we picked out our new living room furniture. She was extremely knowledgeable on the options Ashley Furniture had for us, as well as going above and beyond by helping us figure out our potential layout. Thank you, Susan!

Miss Susan was such a great help to us today. We had her running back and forth across the store and she was completely patient with us the entire time! Thank you we can’t wait to get our furniture!

Keith was incredibly helpful and personable. We went into Ashley’s with a goal in mind, and he assisted us quickly and even got us a better deal. Could not have been easier!

Sandra gave us exceptional service on our purchase. Great deals and in a timely manner. Will definitely be back to purchase more!

Clifton was excellent! Very friendly and personable. He answered all of our questions.

Horrible wait time it's been a month and the only thing we receive is an automated message saying we are tracking your order. Only for a head and foot board that we were told is in stock at the store but out of stock when we called. Every time we call they have no idea as to when it will be available.

Quality furniture, expert delivery and set-up.

Great experience! Super friendly and helpful!

Susan great help picking out a recliner. Thanks.

Keith is my Sales Associate. He's very patient and knowledgeable!

Susan was super helpful and was able to help us buy exactly what we were looking for. Great salesperson.

Susan was awesome sales person that met all my expectations. 😘

Ask for Lucy. She’s great to work with!!!

sandra was so amazing and helpful!!

Friendly, knowledgeable, professional… do yourself a favor and ask for Susan! She will give you the real deal at a fair price. Pic of the bed that we opted for. So stylish!

Walked into Ashley Furniture today with a “since we’re here” attitude and I’m walking out having purchased a beautiful leather sectional! It’s really exactly what I was looking for and Keith, our salesman, was amazing. I knew what I was looking for but had not found it yet. Keith made the purchase process very easy. And delivery date is right around the corner. 🙌Thank you!! I want to change my review after having worked with Ashley for over a month now. We were told the delivery date was approx two weeks and it ended up being over a month. I had to make a payment on furniture I did not have. I think there could be some improvements made on the way this is handled. I do love our new sectional!

⭐⭐⭐⭐⭐ "Exceptional service and top-quality products! The furniture saleswoman Lucy truly exceeded all my expectations. She was incredibly knowledgeable, helpful, and patient throughout the entire process. The furniture she provided is not only beautiful but also very well-made. I couldn't be happier with my purchase. I highly recommend her to anyone looking for exquisite furniture and outstanding customer service. Thank you for transforming my space into a stylish and inviting haven!" Warm regards, Danielle

Susann was great to work with. She figured everything up I wanted while we sat there and gave me the best price. The buying of the bedroom furniture I wanted was simple. She made me want to return and was very respectful of my time.

Susan was helpful, cheerful and nice. Fantastic service

Very good service! Loved our associates!

Kieth was a great help! He came over and was able to help us find exactly what we were looking for! Great help, great service, great personality!

Keith was very helpful and the best salesperson I have worked with in a long time

Susan is amazing to work with at Ashley’s Furniture. Very patient with me and my indecisiveness. She has a great personality! I will recommend her to everyone.

Clifton was fantastic!

Lucy was amazing to work with, so kind, very helpful and made sure we left with exactly what we wanted!!

Susan was friendly and knowledgeable. Easy to talk to

Keith at the Pensacola Ashley furniture store was amazing! He’s very friendly and is a natural conversationalist. All the while he hears you and does a great job of getting you to the furniture you’re looking for. No “sales guy” vibes from him. He showed us a couch, left us to sit in it and talk, then came back to get feedback. Took the feedback and got us dialed into the exact couch and loveseat we wanted. Very honest and straightforward. Didn’t feel any pressure or rushed, but also knows how to get the sale done efficiently. Walked us through the entire invoice to ensure we were all good to go. Now, that hard part, waiting for our new furniture to arrive! Go see Keith at Ashley Furniture on 9th ave in Pensacola. Even if you don’t buy anything you’ll feel good, like you visited a friend.

Keith was so amazing in helping us select our new couch! Gave us all the good information as we walked in the door and caught up with us a bit later into shopping. Answered any silly questions we may have had and ensured we enjoyed our experience. Any other big purchases for our house we will definitely be coming back to see him!

Ask for Lucy! She was so helpful and kind!

Susan was an awesome sales associate today! She really goes out of her way to get you the perfect furniture for cozy places. The prices are phenominal. If you want to shop furniture she is your point of contact at Ashley Home Store.

Great experience, Keith was great with making the purchase a smooth transition and helping pick out furniture to match our current table.

Susan was very helpful and provided us with outstanding service.

Thanks to Jasmine and Mary at the 9th Avenue store for going the extra mile for me today and wrapping a purple pillow 💜

Susan and Sandra were so sweet and helpful throughout the furniture buying process. Definitely recommend them!

Susan was AWESOME!! She helped me find exactly what I was looking for & the price I needed. I will definitely come back & ask for her.

Staff was super helpful and showed me multiple different options for different things that I wanted! Amazing place!

We had a great experience at Ashley Furniture. Keith was very friendly and helpful.

If you need any furniture get with Keith! He was beyond helpful getting me furniture for my cross country move. 10/10 ! Thanks Keith!

"Exceptional service! From start to finish! Lucy listened attentively to our needs and offered insightful suggestions, guiding me through the process effortlessly. Thanks to her, I found the perfect sofa for our home. I highly recommend Mrs. Lucy and we will be back to find more furniture with her in the future.

Clifton was extremely helpful showing me all the options available for an item I was shopping for. He gave me a quote and answered all my questions, but didn't pressure me. Thank you!

Sandra was an amazing help and does whatever she can to get you the absolute best price and service. Doesn’t have “commission-breath” and truly just wants to help you find the best products for yourself & needs. Also has a great eye for design

Lucy did a great job showing us dining room furniture and explaining costs, coverage and financing. Thanks again Lucy!!

Keith at Ashley’s was a wonderful salesperson. He was very patient with me as I picked out a mattress and did not try to push me to go over my budget. I will definitely do business with him again! I highly recommend!

Keith did an excellent job. Great people skills did everything to give us a good deal! Thanks Keith!

Susan and the staff were extremely helpful. Went above and beyond to help us with what we needed.

I walked in the door and was greeted warmly by Keith. He was very helpful as I was searching for a glass coffee table. We did not find what I needed, but I did find two pillows which I purchased. He recommended I go to the local outlet store which I did but no luck. I left the store forgetting my hat. Since we had completed the transaction of the pillows, he had my phone number. He called me and held on to the hat until I returned to retrieve it. Keith was pleasant and helpful. If and when I return to the store for more furniture needs, I will ask for Keith.

Very nice gentleman who got us in and out and didn’t waste our time. 12/10 would recommend 👍🏼

Wadah, is an excellent sales associate!

Susan gave excellent customer service ! Thank you ! You are so helpful!

Susan was a great representative of your company. Easy transaction knew everything about the product. Appreciate everything that she did.

Susan was AWESOME! I came in she helped me find my dream couch with no hassle! 10/10 must shop again!

Our visit at Ashley Furniture was a quality expenditure of our time, resulting in a wonderful sales experience with Susan Wright! She is very personable and a dynamic professional!

Keith was amazing with helping us find everything we need for my daughter’s home!

Keith at the Pensacola location was an amazing help! GREAT service!

Keith & Megan were very helpful with explaining and showing us the many options available for furnishing our sunroom. The process was easy and can’t wait for our furniture to be delivered. Thank you!!!

Excellent customer service.

Mary Crum is an amazing consultant! She was very informative and answered all of our questions while also being extremely personable. She was able to help us select and customize a sectional to our liking, as well as help us find a new mattress and bed. The area rug I wanted was sold out online but she was able to sell us the floor model for half of the listed price. I would highly recommend asking for Mary if you find yourself at this Ashley Furniture location, you won’t regret it.

Delivery was exceptional. Professional workers. Very nice and mannered. They delivered and set up the furniture in a timely manner. First time in many years I had a delivery this well. Very impressed with the service! And would highly recommend it. Well worth the delivery charge.

Keith was beyond helpful and extremely knowledgeable about any item we asked about in the store. He has a great personality and made our experience worth the time! We will definitely be back.

Jim sims was awesome helped with all of my questions and was very nice. Will buy more furniture with him soon. HE NEEDS A RAISE !!!!!

We were having a lot of trouble finding a couch that we were happy. Susan pulled out all the stops and was extremely helpful. When we finally found something, she worked with us to get the price right and even threw in some pillows that I had fallen in love with. She was truly phenomenal.

Susan was amazing! Great customer service and she made our sales experience wonderful!

Ashley Store gave me a great new reset! I loved the choices of QUALITY furniture I got to choose from and the associate that helped me make the best decisions for me was Keith!!! Thank you to Keith for being so patient and kind. He made my ugly day turn completely around!!! I got furniture for my living, dining and bed rooms. Can't to wait to settle in! Thank you ASHLEY Furniture Store!!!

We really appreciated Lucy's customer service: she asked what we were looking for, told us where to find it, and then let us look without hovering about. After we had time to peruse several items, she came over to tell us about some sales and to ask if we needed any assistance.

Susan was very helpful and knowledgeable. I highly recommend her.

Lucy was super helpful and nice.

Clifton was AWESOME

Clifton Ross was very knowledgeable and professional. Willing to help with any questions I had. Was not very pushy about me making a purchase. Very kind. Thanks so much Clifton!! Go see him at Ashley for all your home furnishing needs!!

Susan was very personable and took the time to move lamps, wall are and pillows around to really pull the look all together. Thank you!

I didn't buy anything, not why I came in (restroom, actually). Still, I really like the people I have interacted with. Jim Sims, and Clifton Ross.

Pensacola Store is Awesome. Neede new dining room chairs ,found what my wife wanted and at a lower price than expected. Also in need of new pillows for sleeping and bought 2 new great pillows. Keith was an awesome salesman as he was very attentive and met our needs. Will definitiely shop here again.

Susan was Great !!

Great service - no pressure - very professional. We will be purchasing again, for sure. Thanks!

Susan was very patient and helpful.

Keith helped me out in finding a couch that was in my price range yet still has good quality. He was very friendly and was efficient at what he does. Thanks Ashley furniture!

Bought a new bed (mattress, adjustable base, and bed frame) from Keith and he was wonderful to work with. Very pleasant shopping experience. Ashley is always my go-to place any time I need furniture.

Susan Wright,,,was very very nice she was very helpful, to me to make the right purchase her attitude was on point with me. I will at for her everytime I come into this store.

Mr. Clifton was very professional and helpful. Very knowledgeable. My daughter was happy with her purchase.

Susan was super helpful and knowledgeable! Thank you for a pleasant shopping experience!

I love this store. Susan went above and beyond to make sure that I got the item that I wanted, in the style that I wanted and in the color I wanted. Thank you so much for great customer service.

Tim Luppert was great! Cool guy. Not pushy. Knowledgeable and helpful. Helped me find the perfect couch.

Lucy provided us with outstanding excellent customer service! She helped us 3 different times, and took her time and provided us with all of the answers to our many questions! We will be coming back to her for our furniture needs!! She provided us with outstanding service!!

Susan was a great help!

Susan was very helpful in the purchase of our new couch!

Susan was my sales woman. She was fantastic and very helpful. I would recommend her again with my future purchases.

Your delivery crew did an amazing job! Thanks

Keith Braswell, sales and Steve mmger were extremely helpful with an issue with my bedroom furniture. They went above and beyond to rectify the situation. I am a appt customer and will buy more furniture in the future.

Keith was amazing, he was very patient and helpful.

Best location ever! Excellent customer service!! Thank you for your service and honesty! 100% will recommend to anyone!!!

I had the pleasure of working with Sandra at Ashley Home Store, and I must say that her service was exceptional. Right from the moment I walked into the showroom, she greeted me warmly and attentively listened to my needs. Her extensive knowledge of the furniture pieces on offer was quite impressive, and she guided me through the selection process with patience and expertise. What truly stood out was her genuine commitment to finding the perfect pieces for my home, taking into account both style and budget. Thanks to her help, I was able to find exactly what I was looking for, and the delivery process was smooth and hassle-free. I would highly recommend Sandra and Ashley Home Store to anyone in search of quality furniture and outstanding customer service.

Susan was very informative and she is a good listener. She kept in touch and did us good with the matched prices

Great place to get high quality home furnishings with good warranties, at great prices! Keith helped us out today and he was professional but also friendly and attentive. Such a fun gentleman to work with. If you stop in for anything, definitely ask for Keith!

Susan was fantastic. Very knowledgable and friendly!!

Clifton Ross was very attentive and helpful

I’vs shopped Ashley’s in the past, but this was my favorite experience by far. Keith was an amazing employee to work with throughout our furniture shopping process. He was very helpful and knowledgeable with the direction we were going with our home which made the process smooth and easy. Our furniture even arrived in less than 2 weeks! We’ll definitely be back & looking forward to working with him again.

Clifton was amazing and ver helpful! 10/10

What a wonderful informative professional sales attendant Susan was.. loved my dresser !!

I had a great experience with my purchase recently. Keith was very friendly and knowledgeable about what I wanted.

Awesome! Susan worked with us to find our dad furnishing for his new living situation. She was caring, thoughtful and very knowledgeable.

Susan was absolutely wonderful! Sold us our couch that we have been looking for for months! We appreciate her expertise, explanations, and painless service!

Great staff. Clean store.

Very attentive and helpful

Lucy was most helpful and through. The entire shopping experience was great!

Susan was great and helpful regarding the sales.

Keith was very friendly and personable. We told him what we were looking for and he showed us different pieces on the sales floor and answered all our questions. He was not pushy or overbearing at all. I would shop here again and would ask for him.

Keith Braswell met us at the door and helped us purchase exactly what we needed. Great sales person!

Susan did a great job and definately earned our business. Knowledgeable and really helped us. I highly recommend!!!

We had an awesome experience with Ashley Furniture. Lucy met us as when walked in, and gave us the space and time we needed to decide what we were interested in purchasing. We decided to go home and do some more research, but Lucy kept in contact with us and let us know that the furniture we were interested in had gone on sale. Returning to the store Lucy completed the purchase efficiently and made sure any questions we hade were answered.

Keith was wonderful . Very welcoming from the start ,helped me and my wife find big girl beds for my twins. I will definitely be going back to him when we need more furniture

Susan was wonderfully helpful!

Sandra was amazing! She was extremely patient and knowledgeable. She took her time guiding us through the options we had. We were there just to look but ended up confidently making a purchase. Thank you Sandra!

Susan was very attentive to our furniture needs and wishes.

Thanks, Susan!

Please ask for Keith my husband of 12 years. He knows how to make your house a home!

Susan was great

Lucy helped us get a patio set on sale half off. We are pleased with our purchase. She was new but worked with us to get our purchase made before having to leave for work.

I had a very good experience shopping at Ashley furniture today. Keith was very helpful and professional. I would RECOMEND Ashley Furniture and if possible ask for Keith!

Susan was very professional and helpful. Go see her for your furniture needs.

Susan was great!

Susan was extremely helpful! Thank you for everything!

David was great with helping us decide on our new living room furniture. He was very patient while I was debating which piece to get.

DO NOT BUY ANYTHING FROM ASHLEY FURNITURE! It will literally start falling apart in the first year and they WILL NOT respond to you or do anything about it. We bought a living room set and within the first year it started cracking, peeling and falling apart. You will spend thousands of you hard earned money just to have to replace it a year later. This is not normal wear and tear but very poor LOW QUALITY product Ashley Furniture prides themselves on selling to their victims!

Susan was very pleasant to work with she was very energetic and patient with us! 100% deserves a raise

Great service and recliner

Susan was very helpful with the purchase of our new dressers. She showed us many options to make sure we got exactly what we wanted

Clifton Ross was absolutely amazing. Great personality very knowledgeable about the furniture. He spent hours with us and made our experience fun enjoyable and never made us feel rushed. If you are in need of furniture go to Ashley furniture in Pensacola and ask for Clifton for a great experience.

Clinton Ross was a very educated and polite individual that enjoys his job and the customers that he serves. Excellent salesperson. 5 ⭐️

Susan was very helpful.

Clifton was our Sales Associate. What an absolute pleasure it was to work with him and get furniture that is perfect for us!

The crew that set up my bed were friendly and on time

She's so helpful. I'm totally recoment her to my friends.

Susan was so patient, knowledgeable, and efficient! Thank you!

New look...great deals!

Beautiful showroom!! Susan was a pleasure to work with !

Susan was a gem! Buying a bed for my ailing father while trying to ensure we got something he will like and that will be comfortable was much easier working with Susan. She was compassionate, seemed to really care about helping me (us), and ensured me that should something happen to Dad's health before the delivery, we could cancel our order and get a refund. She went out of her way to help us coordinate delivery and set up - even offered to help us assemble it, if needed. I cannot recommend her more strongly.

Go see Keith he will take good care of you. I had a great experience with him. Thank you Keith!!

Hubby and I were looking for a new bed set and the manager Jasmine helped us out. She was fabulous! Ms. Jasmine was super knowledgeable, honest, and kind! She made sure we stayed in our budget and that we felt confident in what we were buying. We left the store happy - thanks to her and our experience.

Susan was my representative and was amazing through the entire purchasing process👍

My wife and I purchased a new couch today. We had the extreme pleasure of meeting and having Megan Morrison as our salesperson. She was extremely professional, kind, patient, and answered all of questions about the product we were looking to purchase. She was neither pushy nor tried to lead us down a path that we did not need to go. I highly recommend anyone to have the same experience as we had today 11-26-2023 if purchaing any type of furniture. She represented herself as a professional and had the attitude of someone with a position and not just a job. In our opinion, Megan represented herself and Ashley Furniture in an utmost repectful way. She actually earned our trust and convinced us to believe in the product and her. Thank you, Megan.

In a world where sales pressure is the norm, Keith B. at Ashley Furniture Store is a breath of fresh air. He’s not just a salesman; he’s a furniture guru who genuinely cares. When we first met Keith for a couch two years ago, and recently for a patio set, his approach was remarkably patient and insightful. No pushy sales tactics, just honest advice and a keen understanding of our needs. His ability to recall our preferences and style was astonishing. Keith is more than a salesperson; he’s a trusted advisor in home comfort. Highly recommended for anyone seeking a standout furniture buying experience!

Love Ashley! Ask for Keith, he is the very best. He will work with you to fit your Budget. Great service!!!

My husband and I have been searching for months for the perfect couch for our family and Susan finally sealed the deal for us today!!! She was absolutely amazing and so patient with us!! I couldn’t have asked for a better experience!!

Keith was amazing and very helpful. He helped us get lower prices on our items. We bought an entire bedroom set for a great price. I definitely recommend going to Ashley Furniture in Pensacola and ask for Keith!

Clifton was simply great right out of the gates. Respectful, attentive, patient and professional. Clifton is the salesperson to see and help you with all your needs. Thanks for a great experience.

Susan is a wonderful salesperson! She helped us find exactly what we wanted and went out of her way to support us! I will be back again and will be asking for her!

Susan has the patience of Job. She was very helpful and concocted a way for us to get what we want 5+

They had the 2 Purple pillows I needed asap in stock.

Store Manager Jasmine is the best! She helped me with everything. She moved pieces, measured & completely went out of her way to make sure we were 100% satisfied. Couldn’t be happier!! Really appreciate the hard work. Great job

Keith was very friendly and helpful. We had a good experience and found exactly what we were looking for.

Awesome place awesome help! Jasmine was great!

Susan was great to work with. Friendly and very knowledgable. Appreciated all her help.

The place was very organized and decorated. The salesman, Keith Braswell, was very personable and professtional. I would use his services in the future. He was not pushy at all and very informative. It was a great experience.

We are very happy with the furniture. We have purchased to Ashley’s and Ashley’s outlet.

Keith helped us pick the perfect sectional for our new home. He made the process simple and was able to get fast delivery!

Bought a new sectional from the store in Pensacola, Florida. My husband and I spent several hours with the most pleasant and knowledgeable salesman Keith Braswell. He worked tirelessly to get us a great deal and every discount he could possibly provide. We will definitely buy from him again!

We received excellent customer service from Susan. Very knowledgeable about the products and not pushy!

Call on Susan when you stop by, she's wonderful!

Lucy Kozak provided great customer service. Made the process fast and easy.

Susan was very nice and helpful.

We had an excellent experience. Jasmin was very kind and helped us with what we needed! Thank you!

To buy when simple small stuff you have to give away all your personal information. Name, address, phone number. I stopped at the phone number bit but I am sure social, mothers maiden name, favorite pets names and what school I went to were to follow. Will not be back. You also cannot be alone. Like North Korea you must have an attendant to guide and direct even if you don't want them too. Even after dismissing, she lingered and watched us as we browsed like a ravounus predator stalking their unwitting prey.

Susan a joy to work with

Quality as well as how helpful and friendly your employees were in helping me with my couch! From purchase to set up, it was flawless!

Susan was extremely helpful and very easy to work with. She allowed us time to look to look around and was ready when we needed her.

Had a great experience at Ashley today. Will definitely come back to Sierra when I buy.

Bruce and Susan were so helpful, friendly and patient with us as we looked around and gave great guidance! We will definitely come back and ask for their help. The rest of the staff was also kind and created an enjoyable shopping environment.

Susan did a great job helping us pick a couch for our new living room!

Great service and patient with us. She worked some good deals for all the furniture we purchased. Come out and see her.

Susan provided exceptional customer service. As soon as I entered the store, she was friendly, knowledgeable, and very helpful.

Susan was absolutely wonderful! She was very helpful and really worked her magic to get us what we wanted! Would recommend her and Ashley’s to anyone! Definitely will come back to her again!

Susan was delightful to work with! She helped my wife and I arrange furniture within the store to find the ideal set for my wife, and she is ecstatic. Thanks for everything, Susan!

Exemplary customer service is what led us to buy at Ashley’s. David E was our associate who helped us. Very informative and knowledgeable on the inventory. Told him exactly what we wanted and he delivered. The man is an huge asset to this company. Will definitely return and pass the word along about David and his great service!! Thank you

Great time shopping

Mr. Wada (the sales agent in YNt store) was very helpful and professional.

Susan is very helpful and professional. She was very good at showing us what is available and options that are available.

Susan did an amazing job. She was very helpful and kind. Helped us furnish our whole home. Fantastic shopping experience

Susan was amazing! Helped us with our kitchen table needs. Would definitely go back!

Sierra was absolutely fantastic. My boyfriend and I went back to the store 4 times and even though we had to buy the furniture in California she still was extremely helpful, knowledgeable and kind. She answered all of our questions and even priced pieces out for us with our new zip code. We wish we could have given her our commission.

Excellent service and furniture selection!

So easy to work with.

Great staff

Susan is so kind & professional. I loved working with her.

Susan is one of the most detailed sales professionals I’ve met. Thank you, Susan.

Ashley on Eglin Parkway Fort Walton Beach FL. Bought $14000 of furniture in Oct 22. Leather recliner is already showing signs of wear after only 10 months. Been going back and forth with Emily to get this problem fixed. Two areas arm and head rest are messed up and Emily has chosen to only fix the arm not the head rest. Worst warranty customer service there is. Will NEVER EVER SPEND another dime in an Ashley Furniture store.

Susan was a great help to us. She answered all our questions. We would recommend anyone shopping for furniture to go to Ashley's and ask for Susan!

Susan was amazing! Very helpful and kind.

Great service very friendly thanks 😊 👍

Lucy Kozak was absolutely awesome. She spent so much time with me and walked circles around the store with me trying to find the perfect match to what I was looking for. She was kind, patient and knew the product well. I would recommend anyone looking for furniture to check out Ashley Furniture in Pensacola and when you do ask for Lucy, she’s fantastic.

Susan made it fun shopping for our furniture at Ashley Creighton store. Thank you for your help Susan.

Keith Brassel was very professional. He showed us many different selections of living room furniture. We asked MANY questions. He was very informative and patient. He worked out a good military discount. I would recommend him to anyone.

Keith Braswell is very professional, courteous and knowledgeable in the furniture business. He was very patient as I tried several love seats at different stores comparing prices, quality, and comfort. He worked tirelessly to get me the best deal possible. Ashley furniture offers a military discount so I would recommend Ashley’s and Mr. Keith Braswell to anyone looking for furniture.

I've shopped here a few times and every time has been awesome. The staff is friendly and professional. They gave me space to look around without hovering over me. They gave me purchasing options and provided the best deal available. The quality of the furniture pieces I bought are the best. I personally want to thank Keith for helping out my family when I brought them in to shop!

Susan was wonderful. Made every step easy and enjoyable.

Susan was a huge help in selecting our furniture!

Susan was wonderful! She found us exactly what we needed and had it ordered within 20 minutes. 10/10 experience with Susan.

Susan was amazing! She helped me find everything i need for my new home, plus the cutest little chair i didnt expect to find lol. Thank you very much Susan !

Susan was extremely helpful and knowledgeable with the product.. I will definitely recommend Ashley Furniture..

Sandra was wonderful! Sweet and helpful. Got me the best deals and saved me hundreds of dollars! Highly recommend to ask for Sandra if you go here!

Sandra was my sales person and she was fabulous. Ashley provides a good product with quality workmanship. Recently purchased a new chair to add to the recliner rocker I already had from Ashley’s.

Susan was amazing! She helped through the whole process. She listened to what I wanted and wasn’t at all pushy in any way. She even let me take a pillow home to see if it matched my room!

Susan was very knowledgeable and professional. We would highly recommend her!

Susan slays and was a 100 out of 10

Great customer service!

Good quality. Great service. Great delivery team!

Susan was wonderful and very helpful.

Chris & Jasmine we’re amazing they helped me with everything I asked, outstanding customer service definitely recommend.

The place is impressive , the staff is nice and helpful.

Lucy did an incredible job today showing furniture, helping us with different options for financing. Highly recommend Lucy to friends and family since alike.

Keith was sweet and helpful!

wonderful experience, Keith and Jim were very helpful finding the couch me and my dad needed! very helpful! thank you so much Ashley home store! and Keith and Jim!

We had a wonderful experience with Sandra! We had already looked at several places and spent hours looking online for a pretty particular piece of furniture and she helped us find it almost immediately :) great experience !

Susan was very professional and courteous she also helped me save $250 on my new living room furniture! Thank you Susan

Susan was awesome in assisting me with my selection tonight.

Susan was super helpful and patient when we were getting new chairs! Thanks Susan!

Keith B. helped us find the perfect sofa! I wanted style, and my wife wanted comfort. This combination is often difficult, but we nailed it at Ashley. Keith also got us a good price. Highly recommend!

Susan was a joy to do business with. We bought a wonderful mattress and box spring and hope to enjoy it for years to come.

We went to Ashley looking for a new mattress. That's how we met Mary. She was great, tried all of the beds, she answered all of our questions, told her experience with her own bed and she was instrumental in helping us find ours. Mary is an extremely nice person and very patient. Always kept in touch with us via. text. Our overall experience with Ashley furniture was great, and Mary played a big part in that. Thanks Mary.

Susan was very helpful from phone to in-person. She was quickly able to get me the furniture I wanted at a great price! :)

Very easy sale with Keith at Pensacola Ashley Furniture Store.

We had the best experience at Ashley! David was so helpful! He was knowledgeable and personable. Next time I need furniture we will definitely going back to see him!

She was very helpful and went above and beyond to assist while being patient.🤟🏽😁

Susan was very patient and helpful

Susan was very helpful and so nice to work with.

Jim was so helpful and good to us; he helped us get everything settled and it was a pleasure to work with him.

I highly recommend working with Sandra! She was so lovely to work with. She took her time to show us around and stayed within our specific criteria for a couch. We felt educated in our choice, we weren’t rushed. She let us walk around to talk privately and helped us immensely with the price!! Thank you Sandra! We got our dream couch :)

Sandra was so KIND!!! She saved us so much money! She helped us with delivery up our 3 flights of stairs for the most beautiful soft couch I’ve ever seen. Amazing Employee!!! 10/10 would recommend my friends to buy stuff from her specifically!

Great experience working with Keith !! bought two love seats

Very helpful His product knowledge was strong Really enjoyed my visit Keith was a great representation of what a salesman should be Ashley co. is lucky to have him

Great customer service. We had an issue with delivery but corporate called us and asked for a chance to get it right. They did and we are pleased with our furniture and the resolution.

Lucy was amazing and very friendly! Honestly the best furniture shopping experience I've ever had!

So helpful, friendly and not pushy at all. We shared stories, had a good time. A very easy purchasing experience, if I need furniture I won’t hesitate to find Luck Lucy!

Susan was awesome and got our family an amazing deal on a beautiful dining room set! We are very happy with our new furniture. Thanks Susan!

Susan was absolutely wonderful to work with!! Made my partner and I feel very welcomed and beyond accommodating. She guided us in the right direction with our furniture selections and we will definitely be back for her. Thanks again Susan! ☺️

An absolutely wonderful experience working with Susan! She helped us find the perfect pieces to complete our home that were exactly our style. Will 100% be back to shop with her again!

Susan was great help!! Quick, efficient, and fun to work with!

My fiancé and I purchased a sectional couch from Ashley Furniture on 5/25/23. Clifton was an exceptional customer service representative and worked with us throughout the entire purchasing process. We were very pleased with our experience. Thank you, Clifton!

Always wonderful

My experience with Lucy was great. I told her what I was looking for and she took me all around the store showing me the options. She was very knowledgeable about the inventory and had practical advice. I’m on a budget so, just to make sure, she checked every item I liked to see if it was on sale. I was very impressed with her professionalism and customer service skills. She went above and beyond. We need more people like her in this world. If you find yourself at this store, ask for Lucy. She’s the best!

Super expensive poor salesman staff not a great place to go for quality anything

Susan was fantastic and went out of her way to help us get the kids a bed set that meets everything they need for their new home. Thank you!!!

Susan was amazing! She was very helpful and answered all of my questions! I want her to assist me every time!

Susan was very helpful!

Susan was amazing! She helped me find what I needed. She was very patient, super kind and helpful. I was looking for white furniture but I opened my mind so I was able to have more options and decided on a light white/grey bed set, with a dresser and nightstand. Thank you Susan!

Susan is an amazing person. Helped me in my time of need. I would wholeheartedly recommend her. Ask for Susan!!

Keith was very kind and helpful! He was very patient as well!

Susan was great! She did an excellent job showing whet were interested in and made the purchase . Great job Susan!

Susan was wonderful!

Awesome friendly staff and quick professional service. Thanks again!

LOVE THIS STORE! Especially Clifton he was so helpful, kind, respectful, patient and had great knowledge of the product he was selling. Took the time to go over different colors of wood you could choose from. Our first meet he introduced himself and told me a little about the store and let me go shop around without pressure then we put a book together on the items I wanted. We waited a couple of days for me to add to the list and really think about what I had already chose. When I went back he helped me change up a few things. We chatted as if we were friends which is inviting with today's world. I was able to take a few items with me and he helped tote them to my car. He worked on getting me the cheapest price he could. I had already been shopping other stores and couldn't find anything I liked until I went here. I bought living room, dining room and 3 bedroom suites. Made my shopping experience a pleasant one! I will return!

Very patient and willing to work with us she is a very professional person and kind

Susan was extremely helpful and listened and met our needs. Highly recommended

Susan is the absolute best!!

Susan was amazing!!! She caught us at the door and never left our side until we were happy and chose our furniture 😊 Thank you from the Wilkerson family!

Susan was a wonderful sales associate and so kind. She answered all of my questions and went the extra mile to ensure my experience was pleasant.

Susan was extremely helpful and attentive to our needs and preferences. 5+ stars!

Susan was very helpful and pleasant to work with!

Susan Wright was so helpful and courteous.

Susan was amazing!! 5 stars

Greeted as soon as I walked in the door. Brett was great. Explained the set up of the store. Then allowed me to walk around and look at the furnishings. Helped me locate the dining set. Discussed the pick with my other half and came back to see Brett and placed my order.

Excellent sale person. Works with you.

I have been here at Ashley five years. I really like to help make your house, Your Home! Please ask for me, Keith at Ashley for a professional experience.

Susan was fantastic! She was very helpful and made the whole process quick and easy!

Susan W. was amazing in helping us furnish our new home. Thank you again!

Susan was very helpful and made our furniture buying process very smooth. We really appreciate her.

Walked in several months ago, worked with Susan. She was very helpful and took all our info. We didn’t buy that day …. Susan kept in contact with us.. never pushy just very polite… fast forward… we came back and Susan took amazing care of us and gave us the quoted prices … Susan gave exceptional service

The experience and service Brett Swayer provided was well beyond expectations and appreciated.

Susan was amazing

Shopping for a whole house is pretty stressful, but Susan Wright was very helpful in helping us pick out a table perfect for our space. She is very friendly and knowledgeable and was genuinely interested in helping us. We really appreciate Susan’s help and will ask for her every time we visit Ashley.

Do not purchase the protection package for stains and damage to your furniture. It is a horrible customer experience and from my own experience and extensive reviews from others your claim for damage will most likely get denied anyway. Ashley Furniture should be ashamed they offer this product to their customers. If the terms for coverage have to meet such a high standard for their definition of what is covered then the protection shouldn't cost $200+. It feels very deceptive when reviewing the plans fine print.

I had originally walked into the Ashley Outlet on Airport Blvd. They did not have what I was looking for. Shannon at that location was very helpful and referred me to Brett at the Ashley location on Creighton Rd. When I got over to that location and asked for him he came over right away and stated he would be a few minutes after he finishes up with another customer. Was not long and he was there to assist me. I never felt pressured into buying anything. Brett if anything went over and beyond his call of duty for a salesman. As I was looking up prices on Amazon and found rates that were cheaper that what Ashleys furniture had Brett stated no worries I can assist with that. I thought I was just about done and then I had another idea. We went looking for a recliner and from there I ended up looking at another totally different set.y husband and I was going back and forth. Brett never once made us feel like we were wasting his time. Once Brett figured that we were going on another direction he jumped on the band wagon with us and came along for the ride. With all that being said he also took time to speak with my 4 yr. Old grandson and took time with him while my husband and I were discussing which color we wanted. Sorry to make this a long story I just wanted to let you all know Brett is a very helpful sales representative and a good asset to your company. His main concern is the customer and if they will be happy with their purchase.

Best Salesperson I have ever dealt with!!! Ask for Susan W. She is fantastic. Thank you! Nathan D.

Little overpriced, but still some nice items.

Really helpful and great comfortable affords couches, salesmen Lucy was really helpful she didn’t try to kosher us into buying anything immediately. 10/10 recommend

Mrs. Susan was a great help in picking out the perfectly sized sofa for our new apartment. She even stayed late to be sure we got an amazing deal!

Susan was awesome to work with. She wasn’t too pressing or anything — she helped us with styles and colors to match our new apartment. Good experience and feel happy with our purchase!

Brett is awesome! Whenever we come to Ashley we always ask for him. Thank you for your help!

My partner and I came in here looking for a couch, and Sierra greeted us right away and was super patient with us. She knew we wanted to look around first and she came back later to see if we were still okay. She helped us with the pros and cons between the two couches we were looking at which helped a lot. We took some time to think about it and decided to go with one of the couches! When we came back, she was literally so nice and helped us with the application and made it so simple!! Will definitely call her again when we look for future furniture!😊

Clifton was wonderful! It’s always a good time when people enjoy the job and share knowledge with enthusiasm.

I bought a leather two seat recliner couch and matching chair last year it took about 3 months to get delivered. I have had issues with both pieces ever since I got them. Ashleys sent out a service person 3 times on the chair and is now saying they will not fix it or replace it. They fixed the arm of the couch once but the huge hole between the back and the seat of the couch is not replaceable either. The excuse I am getting is they are up to manufacturer specs. The don't tell you these thing when they take your money! I am not even asking for my money back but I do expect Ashley's to make this right by letting me pick furniture that is not built horrible! Pensacola FL. store manager is very helpful with the process but has to rely on the warranty office to give the authorization which is totally ridiculous that a manager can not help his customers!! I can not recommend Ashleys to any family or friends!

Brett... was great...we'll be back for his help again

Susan was very patient with me, and helped me find exactly what I was looking for and an amazing price! The staff was very friendly and welcoming!!

Keith was a lot of help and has great customer service! He was not too pushy and gave us space when needed, but was very knowledgeable. Highly recommend buying from him!

Brett was awesome

Susan was the best, absolutely wonderful to work with! Very knowledgeable, not pushy, always available when we had questions. Will be back to buy more from her in the future! (Porch furniture when???)

Brett Sawyer was fantastic! Will defiantly return to store in future thanks to Brett. Satisfied customer!

Great job, thanks to Susan for the help!

We purchased living room furniture. Brett was so helpful and courteous. We will look him up for our next furniture purchase.

Susan Wright was super helpful and a great sales person. She got us the best deal!!! We are so excited for our beautiful new furniture!

Went to buy a couch earlier and Brett was a great help in the process. He was knowledgeable and helped me find the perfect couch.

Keith was great and helped my husband and I find a lovely sofa sectional! Thanks Keith

Brett was the man! He was very informative and did a bang up job showing us a perfect sectional for our home! Thanks buddy