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Ashley Store | Pensacola, FL 32504
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Pensacola, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Pensacola, FL!
How To Find Us & When To Visit
Customer Service, Quality, Selection & Diversity
Ashley Gives Back!
Customer Service
In-store offers
This location is a proud supporter of:
What our customers say
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Thank you for your patience and taking the time to make me comfortable with this purchase 😊
Bought a house full of furniture and could not have done it without Shannon's help! She was able to find us the best deals!
Great help from Susan to pick out our replacement couch
Mrs Lucy Kozak was very helpful and patient and kind and I was able to find the sofa I wanted thanks to her !
Susan was very upbeat and a joy to work with! She helped my mom find a great accent chair and the perfect bed for my 5 y/o son. 👍🏼
Had a quick easy experience, Susan was very helpful
Susan was great!! She explained everything and was very patient. Thank you!!
Super fast and easy experience! So excited about the new furniture we purchased from Keith. He was amazing!
Susan was very helpful with my overdue selection of a new mattress. I came in thinking I wanted a medium pressure, and after trying a few brands and pressure levels, I found a plush Beautyrest Black Hybrid medium pressure that feels plush and conforms to my body. Perfect to relieve discomfort in my hip and lower back.
My dad had been looking everywhere for a specific color sectional. Keith was so much help finding the color and also a recliner to match. We went to several furniture stores and I will say Ashley’s furniture was the best experience.
I went into the store to purchase furniture on October 2nd. While speaking with Susan I was told it would be 7-10 days before the furniture would be delivered. I expressed how I might go elsewhere due to the time frame. She insisted everywhere else would take longer and assured me Ashley’s had the quickest delivery time in the area. She said we would receive a call approximately 3 days prior to set up delivery. I had not heard from them by day 8 so I emailed Susan. She has not responded at all!!! I called the number on the card and the young lady I spoke with said the items were not available (even though Susan also stated everything was in stock) and it would be at least 1 more week, possibly 2 before they had the items to even set up delivery. ABSOLUTELY UNACCEPTABLE!! It is not necessary to lie to encourage people to purchase from your store. I was willing to pay more for the furniture at Ashley’s rather than shopping for cheaper because I was more concerned with delivery time than cost. As of now the furniture still has not been delivered and Susan still has not responded to my email.
Susan was helpful and answered any questions I had regarding purchase.
I won’t be back at this store! Walked out on a purchase because they wanted to pull some shady rules that weren’t there. Don’t send me a 10 percent off coupon for my birthday if I can’t use it! It was either 12 months no interest . Or no coupon and I could do all the way up to 60 months if I wanted to! We decided on the 24 months. With 30 percent down. But as soon as that coupon came out which was valid all the terms switched up. Pissed me off . I’m done with Ashley’s! Hope 168 dollars was worth it!
We very much enjoyed Susan’s help when picking out furniture today :))
The customer service and experience I received was nothing short of the most seamless and pleasant shopping encounter I’ve had in a while thanks to Keith Braswell. He was most knowledgeable, patient, funny and quite charming and I’ll definitely be a return customer. He’s quite the stellar employee. Do ask for Keith once at Ashley’s!
Everyone was so easy to deal with and very friendly. The delivery men were kind and courteous.
Susan was absolutely amazing to work with today! She made the process of planning for new furniture so easy!
Susan, was fab u lous. ❤️ great customer. Thanks Susan.
Susan was amazing! I was in and out in about 30 minutes. She listened and was awesome!
Susan was great!! Had a great experience.
Susan was very friendly and helpful.
My husband and I were shopping for a couch at Ashley. Our sales consultant was Lucy Kozak, She was a great help for us, knowledgeable, professional and a sweet personality. We will seek her help with all our furniture needs.
We came in with no idea where to look first, a mattress, a couch, new bedroom furniture. Susan was hands down the best person to help us with all of our needs. She went above and beyond our expectations and lead us in every direction. She was so informative and actually listened to our needs and wants. I will 100 percent always recommend Susan to our friends and family. A HUGE shout out to Susan for all of her help!!
Mrs. Susan was so helpful, very personable and knowledgeable of the whole store. My girlfriend and I went in to look for a new bed set and couch and she walked us around the whole store until we found the perfect pieces!
Susan was very professional and super friendly. She made buying my sofa easy. She did a wonderful job.
Pleasant from purchase to delivery. Thank you
Susan and Sandra were very helpful.
Excellent service! I will recommend this store just for her excellent help.
Susan was amazing and provided great suggestions. She is very knowledgeable!
Susan Wright was our sales perspn and she was very helpful! If w have future furniture needs we will be contacting her for assistance!
Susan was helpful and enjoyable to work with when we purchased our sofa.
Susan was good and very helpful. We got along very well
Susan was great! Very helpful. Go let her help with your furniture.
Susan was Awesome! So very helpful and patient with our needs 😊
Susan gave good customer service and made the transactions pain free.
We bought a couch at Ashley furniture in Pensacola, Fl, from Shannon. She was exceptionally helpful in discussing the different couches with us to help us find the one that would best fit our needs. We left the store and looked at other stores but ended up driving back from Baker, Fl to Pensacola to purchase our couch from her because of what an amazing job she did and what a great person she is!
Susan was so helpful will definitely be comming back for future furniture needs
Keith was very helpful and patient with us while we were deciding on living room furniture. He was very knowledgeable and we got exactly what we were looking for. He was so friendly and easy to talk to. Highly recommend!!
Great experience- thanks Susan!
Ashley is our favorite furniture store because they have good quality furniture at reasonable prices and their staff is courteous.
Salesperson ,Susan, very helpful. Delivery dates not accurate. Waited two weeks to hear from them at all. Customer service told me sofa should be in first of this week. Now another week or two. Table is in but can't be here for another week. Paid premium price for delivery. Not happy!
Susan was phenomenal working through the choices that we were looking for in our house. Priced and repriced different living room sets till we found the right one that match perfectly in our house. Susan will definitely go out of her way to make you feel welcome.
Susan was wonderful, she helped me pick out my forever bed set
Staff and communication was great I liked the quality of the furniture
Clifton was amazing! He answered all of our questions truthfully and honestly. He never pressured my family and I from the moment we walked in. I was able to make a decision on a beautiful couch to furnish my first home! If you want an enjoyable shopping experience, ask for Clifton!
Clifton made the experience comfortable and enjoyable.
Thank you Keith Brasswell for fixing me up in a loveseat with the fixings 😀
I worked with Keith he was very helpful with helping me find a bedroom set
Susan was great very helpful
Keith is very knowledgeable about his stuff. He mentioned about all the intricate details of the furniture and made us comfortable with all the options.
We really liked the help we received and the price for the furniture we bought.
Susan was such a great help with our purchase!
Keith is the best guy to buy furniture from!! Patient and informative showed us everything in our price.
Very helpful!
**Title: Exceptional Service from Susan at Ashley's Furniture!** My recent visit to Ashley's Furniture in Pensacola was a fantastic experience, all thanks to Susan! From the moment we walked in, she greeted us with a warm smile and made us feel right at home. What really stood out was how she struck the perfect balance between being available to assist us and giving us the space we needed to make our decision. Susan was incredibly patient throughout the process, never rushing us, and she was always ready to answer our questions with her extensive knowledge. Her professionalism was evident, but what made the experience truly special was her friendly demeanor and genuine care for our needs. If you're looking for great furniture and even better service, I highly recommend asking for Susan at Ashley's Furniture. She made our shopping experience a pleasure from start to finish!
Clifton was thorough and professional! He listens to exactly what we needed. We are very pleased with our purchase.
Susan was a great sales person she was very friendly and efficient and helpful in choosing!
shes great!
Keith was super friendly and helpful. I was in with an online order issue and out with exactly what I came for!
Clifton was AMAZING to work with! Didn’t pressure us, didn’t follow us around the store, has a great personality, funny, and great with all the kids that came in the store! We went back two times just to purchase from him!
Susan was very helpful with me today. Good job, but
Keith was an absolute gem! Helped my fiancé and I find a couch and matching chair that we loved and were very happy with. He answered all our questions thoroughly and if he didn’t know an answer he made sure to find out. What an absolute sweetheart. We’re new to the area and he even gave us restaurant recommendations when my fiancé talked about getting food after shopping. 10/10 I’d shop here again for more furniture just because Keith was so awesome! He made it a smooth, easy, and enjoyable process.
Go see Keith Braswell!! He helped us out so much!
We had such a great experience with Keith Braswell at the Pensacola location. He was very patient, informative, and did not push for us to buy anything specific or more expensive. In fact, he actually showed us prices to help us compare before we purchased. We had been to four stores this morning and after only 30 minutes with Keith we had made a decision! 10/10 experience & purchase!
Susan was amazing! Found just what I needed in under 30 minutes!!
Susan was very helpful!
David went above and beyond helping me and my family replace our couches and bed after they were destroyed in an overseas move! We had problems with the leasing option through one of the companies and David sat with me for almost an hour trying to figure it out. When it didn’t work he had me come in the next day and David and Jasmine were super quick and helpful in fixing the problem so I was approved for my furniture! I can’t recommend this location enough every employee I came in contact with was professional and genuinely wanted us to come out with a good experience.
Clifton was amazing! Very helpful and knowledgeable! Definitely went the extra mile!
Employee Keith was very helpful & friendly!! Great Selection! Also was Sam at the Outlet!
Good price and quality
My husband and I shopped a few furniture stores for a sectional couch. Keith Braswell was amazing. He walked us through the showroom, went over all the options in the styles we asked for, broke down pricing of different configurations, and pricing of each configuration. He was pleasant, patient, and warm hearted. Highly recommended
Absolutely amazing customer service representative. I couldn’t have asked for any more help than she gave us. Susan is amazing.
Susan greeted us at the door and immediately was able to find what we were looking for. So happy with my purchase!
Awesome service! Very friendly and knowledgeable.
Susan was incredibly helpful and I will be back again to work with her in the future!
Clifton was very knowledgeable and helpful in guiding our purchases! He was a joy to work with and very welcoming!
Clifton was awesome!!!!!
Susan helped us with a new living room set. She was very helpful and knowledgable.
Clifton did a great job helping us with our furniture selections.. thank you!
Susan was very knowledgeable and friendly. Will be back to ask for her help in the near future.
Just purchased a coffee table and now waiting for it to be delivered.
Jasmine was the best she help me with everything I needed and was very knowledgeable about the product I was purchasing!
Susan is the BEST!!!! Friendly and knowledgeable, great experience!!
Perfect awesome saleslady Susan come see her she’s awesome
Susan is the epitome of good taste! I will let her pick out anything for me, sight unseen! Don’t let her go, Ashley Furniture!!!
Great experience at Ashley’s. My sales person was so friendly and no high pressure. He let me walk the store without hovering but was always nearby when I had questions. Thank you Dave! My furniture choices came earlier than expected which was a plus. The quality of the furniture is outstanding. Will be going back in the future to Ashley’s.
We Had a wonderful experience today with you Lucy! Mike and I want to thank you for all of your help with the purchase of our furniture!
Ludi (Lucy) was fantastic and helped us get amazing deals on everything we bought! She was very helpful and not pushing us to buy more expensive stuff at all. Very excited for our furniture to come in next week!
Susan was great to work with and very sweet.
Susan was very nice and wasn’t pushy
Keith in the pensacola location did a wonderful job helping me navigate purchasing furniture for my new place. He was informative, insightful, and helpful in every way. He was always looking for ways I could get discounts as well. Would recommend him to anyone.
Clifton did it again! Helped us get the most incredible couch for our living room.
Susan did an amazing job. She made two picky people very happy.
Susan was so helpful!
Ashley furniture has a nice selection. We found exactly what we wanted. Our sale rep was great. The delivery was perfect. Can’t ask for more.
I Love Lucy! She was very pleasant to work with. Professional and knowledgeable about all the products. When we come back we will definitely work with her again!
Susan provided excellent customer service.
Kieth was a great help. We were able to get a discount with his assistance..He was a great!!!
Susan was great and patient with me. Great service!!!!
Susan is great, we love our new furniture.
Great Susan!!!!!! Awesome
Lucy was great!
Ashley Furniture is Quality Furniture with a excellent experience. Very professional.
Susan has been wonderful! So sweet, friendly, and knowledgeable. Truly helped make our vision a reality
Susan was amazing! She was very knowledgeable about the products and answered all of our questions.
Susan was great to work with! She helped us find pieces that we love for our new home. Would highly recommend!!
Keith provided us with great customer service.
Susan at Ashley was a great saleswoman! She was very efficient and pleasant to work with. Would recommend her to anyone I know, five stars is not enough to give her!
Keith helped us find an awesome couch and made a stressful visit with an angry toddler as easy as possible. I have been to other Ashely Stores but this was my best experience furniture shopping. Highly recommend!
Very helpful and new experienced in what we needed.
Keith was absolutely fantastic. He was very friendly and patient during our furniture buying experience. Highly recommend!
Amazing experience with Keith. He’s very nice and attentive to customers.
Susan was a great help.
Susan was an amazing person and great help. Please ask for her.
Our Sales Representative, Mary, was very nice, knowledgeable, and patient. Very nice furniture.
Sandra was very helpful and we felt very welcome as soon as we walked in. She walked around with us and helped find what we wanted and then she left us to have time to think and made the buying process very easy and quick!
We were greeted by both Sam and Sandra who were both very informative and helpful! Sandra was able to get us many deals and was so kind and patient with us! We got all the furniture for our new place!
Sandra was the absolute best in helping us find the perfect dining room set for my family! So much care and attention, we got a great deal too!
Susan is awesome! Ask for her!!!!!
Lucy was a big help in getting almost our whole house furnished after relocating. Highly recommend!
Susan is awesome! She’ll take care of you!
Susan was an exceptional help in guiding my fiancé and I as we picked out our new living room furniture. She was extremely knowledgeable on the options Ashley Furniture had for us, as well as going above and beyond by helping us figure out our potential layout. Thank you, Susan!
Miss Susan was such a great help to us today. We had her running back and forth across the store and she was completely patient with us the entire time! Thank you we can’t wait to get our furniture!
Keith was incredibly helpful and personable. We went into Ashley’s with a goal in mind, and he assisted us quickly and even got us a better deal. Could not have been easier!
Sandra gave us exceptional service on our purchase. Great deals and in a timely manner. Will definitely be back to purchase more!
Clifton was excellent! Very friendly and personable. He answered all of our questions.
Horrible wait time it's been a month and the only thing we receive is an automated message saying we are tracking your order. Only for a head and foot board that we were told is in stock at the store but out of stock when we called. Every time we call they have no idea as to when it will be available.
Quality furniture, expert delivery and set-up.
Great experience! Super friendly and helpful!
Susan great help picking out a recliner. Thanks.
Keith is my Sales Associate. He's very patient and knowledgeable!
Susan was super helpful and was able to help us buy exactly what we were looking for. Great salesperson.
Susan was awesome sales person that met all my expectations. 😘
Ask for Lucy. She’s great to work with!!!
sandra was so amazing and helpful!!
Friendly, knowledgeable, professional… do yourself a favor and ask for Susan! She will give you the real deal at a fair price. Pic of the bed that we opted for. So stylish!
Walked into Ashley Furniture today with a “since we’re here” attitude and I’m walking out having purchased a beautiful leather sectional! It’s really exactly what I was looking for and Keith, our salesman, was amazing. I knew what I was looking for but had not found it yet. Keith made the purchase process very easy. And delivery date is right around the corner. 🙌Thank you!! I want to change my review after having worked with Ashley for over a month now. We were told the delivery date was approx two weeks and it ended up being over a month. I had to make a payment on furniture I did not have. I think there could be some improvements made on the way this is handled. I do love our new sectional!
⭐⭐⭐⭐⭐ "Exceptional service and top-quality products! The furniture saleswoman Lucy truly exceeded all my expectations. She was incredibly knowledgeable, helpful, and patient throughout the entire process. The furniture she provided is not only beautiful but also very well-made. I couldn't be happier with my purchase. I highly recommend her to anyone looking for exquisite furniture and outstanding customer service. Thank you for transforming my space into a stylish and inviting haven!" Warm regards, Danielle
Susann was great to work with. She figured everything up I wanted while we sat there and gave me the best price. The buying of the bedroom furniture I wanted was simple. She made me want to return and was very respectful of my time.
Susan was helpful, cheerful and nice. Fantastic service
Very good service! Loved our associates!
Kieth was a great help! He came over and was able to help us find exactly what we were looking for! Great help, great service, great personality!
Keith was very helpful and the best salesperson I have worked with in a long time
Susan is amazing to work with at Ashley’s Furniture. Very patient with me and my indecisiveness. She has a great personality! I will recommend her to everyone.
Clifton was fantastic!
Lucy was amazing to work with, so kind, very helpful and made sure we left with exactly what we wanted!!
Susan was friendly and knowledgeable. Easy to talk to
Keith at the Pensacola Ashley furniture store was amazing! He’s very friendly and is a natural conversationalist. All the while he hears you and does a great job of getting you to the furniture you’re looking for. No “sales guy” vibes from him. He showed us a couch, left us to sit in it and talk, then came back to get feedback. Took the feedback and got us dialed into the exact couch and loveseat we wanted. Very honest and straightforward. Didn’t feel any pressure or rushed, but also knows how to get the sale done efficiently. Walked us through the entire invoice to ensure we were all good to go. Now, that hard part, waiting for our new furniture to arrive! Go see Keith at Ashley Furniture on 9th ave in Pensacola. Even if you don’t buy anything you’ll feel good, like you visited a friend.
Keith was so amazing in helping us select our new couch! Gave us all the good information as we walked in the door and caught up with us a bit later into shopping. Answered any silly questions we may have had and ensured we enjoyed our experience. Any other big purchases for our house we will definitely be coming back to see him!
Ask for Lucy! She was so helpful and kind!
Susan was an awesome sales associate today! She really goes out of her way to get you the perfect furniture for cozy places. The prices are phenominal. If you want to shop furniture she is your point of contact at Ashley Home Store.
Great experience, Keith was great with making the purchase a smooth transition and helping pick out furniture to match our current table.
Susan was very helpful and provided us with outstanding service.
Thanks to Jasmine and Mary at the 9th Avenue store for going the extra mile for me today and wrapping a purple pillow 💜
Susan and Sandra were so sweet and helpful throughout the furniture buying process. Definitely recommend them!
Susan was AWESOME!! She helped me find exactly what I was looking for & the price I needed. I will definitely come back & ask for her.
Staff was super helpful and showed me multiple different options for different things that I wanted! Amazing place!
We had a great experience at Ashley Furniture. Keith was very friendly and helpful.
If you need any furniture get with Keith! He was beyond helpful getting me furniture for my cross country move. 10/10 ! Thanks Keith!
"Exceptional service! From start to finish! Lucy listened attentively to our needs and offered insightful suggestions, guiding me through the process effortlessly. Thanks to her, I found the perfect sofa for our home. I highly recommend Mrs. Lucy and we will be back to find more furniture with her in the future.
Clifton was extremely helpful showing me all the options available for an item I was shopping for. He gave me a quote and answered all my questions, but didn't pressure me. Thank you!
Sandra was an amazing help and does whatever she can to get you the absolute best price and service. Doesn’t have “commission-breath” and truly just wants to help you find the best products for yourself & needs. Also has a great eye for design
Lucy did a great job showing us dining room furniture and explaining costs, coverage and financing. Thanks again Lucy!!
Keith at Ashley’s was a wonderful salesperson. He was very patient with me as I picked out a mattress and did not try to push me to go over my budget. I will definitely do business with him again! I highly recommend!
Keith did an excellent job. Great people skills did everything to give us a good deal! Thanks Keith!
Susan and the staff were extremely helpful. Went above and beyond to help us with what we needed.
I walked in the door and was greeted warmly by Keith. He was very helpful as I was searching for a glass coffee table. We did not find what I needed, but I did find two pillows which I purchased. He recommended I go to the local outlet store which I did but no luck. I left the store forgetting my hat. Since we had completed the transaction of the pillows, he had my phone number. He called me and held on to the hat until I returned to retrieve it. Keith was pleasant and helpful. If and when I return to the store for more furniture needs, I will ask for Keith.
Very nice gentleman who got us in and out and didn’t waste our time. 12/10 would recommend 👍🏼
Wadah, is an excellent sales associate!
Susan gave excellent customer service ! Thank you ! You are so helpful!
Susan was a great representative of your company. Easy transaction knew everything about the product. Appreciate everything that she did.
Susan was AWESOME! I came in she helped me find my dream couch with no hassle! 10/10 must shop again!
Our visit at Ashley Furniture was a quality expenditure of our time, resulting in a wonderful sales experience with Susan Wright! She is very personable and a dynamic professional!
Keith was amazing with helping us find everything we need for my daughter’s home!
Keith at the Pensacola location was an amazing help! GREAT service!
Keith & Megan were very helpful with explaining and showing us the many options available for furnishing our sunroom. The process was easy and can’t wait for our furniture to be delivered. Thank you!!!
Excellent customer service.
Mary Crum is an amazing consultant! She was very informative and answered all of our questions while also being extremely personable. She was able to help us select and customize a sectional to our liking, as well as help us find a new mattress and bed. The area rug I wanted was sold out online but she was able to sell us the floor model for half of the listed price. I would highly recommend asking for Mary if you find yourself at this Ashley Furniture location, you won’t regret it.
Delivery was exceptional. Professional workers. Very nice and mannered. They delivered and set up the furniture in a timely manner. First time in many years I had a delivery this well. Very impressed with the service! And would highly recommend it. Well worth the delivery charge.
Keith was beyond helpful and extremely knowledgeable about any item we asked about in the store. He has a great personality and made our experience worth the time! We will definitely be back.
Jim sims was awesome helped with all of my questions and was very nice. Will buy more furniture with him soon. HE NEEDS A RAISE !!!!!
We were having a lot of trouble finding a couch that we were happy. Susan pulled out all the stops and was extremely helpful. When we finally found something, she worked with us to get the price right and even threw in some pillows that I had fallen in love with. She was truly phenomenal.
Susan was amazing! Great customer service and she made our sales experience wonderful!
Ashley Store gave me a great new reset! I loved the choices of QUALITY furniture I got to choose from and the associate that helped me make the best decisions for me was Keith!!! Thank you to Keith for being so patient and kind. He made my ugly day turn completely around!!! I got furniture for my living, dining and bed rooms. Can't to wait to settle in! Thank you ASHLEY Furniture Store!!!
We really appreciated Lucy's customer service: she asked what we were looking for, told us where to find it, and then let us look without hovering about. After we had time to peruse several items, she came over to tell us about some sales and to ask if we needed any assistance.
Susan was very helpful and knowledgeable. I highly recommend her.
Lucy was super helpful and nice.
Clifton was AWESOME
Clifton Ross was very knowledgeable and professional. Willing to help with any questions I had. Was not very pushy about me making a purchase. Very kind. Thanks so much Clifton!! Go see him at Ashley for all your home furnishing needs!!
Susan was very personable and took the time to move lamps, wall are and pillows around to really pull the look all together. Thank you!
I didn't buy anything, not why I came in (restroom, actually). Still, I really like the people I have interacted with. Jim Sims, and Clifton Ross.
Pensacola Store is Awesome. Neede new dining room chairs ,found what my wife wanted and at a lower price than expected. Also in need of new pillows for sleeping and bought 2 new great pillows. Keith was an awesome salesman as he was very attentive and met our needs. Will definitiely shop here again.
Susan was Great !!
Great service - no pressure - very professional. We will be purchasing again, for sure. Thanks!
Susan was very patient and helpful.
Keith helped me out in finding a couch that was in my price range yet still has good quality. He was very friendly and was efficient at what he does. Thanks Ashley furniture!
Bought a new bed (mattress, adjustable base, and bed frame) from Keith and he was wonderful to work with. Very pleasant shopping experience. Ashley is always my go-to place any time I need furniture.
Susan Wright,,,was very very nice she was very helpful, to me to make the right purchase her attitude was on point with me. I will at for her everytime I come into this store.
Mr. Clifton was very professional and helpful. Very knowledgeable. My daughter was happy with her purchase.
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Susan was super helpful and knowledgeable! Thank you for a pleasant shopping experience!
I love this store. Susan went above and beyond to make sure that I got the item that I wanted, in the style that I wanted and in the color I wanted. Thank you so much for great customer service.
Tim Luppert was great! Cool guy. Not pushy. Knowledgeable and helpful. Helped me find the perfect couch.
Lucy provided us with outstanding excellent customer service! She helped us 3 different times, and took her time and provided us with all of the answers to our many questions! We will be coming back to her for our furniture needs!! She provided us with outstanding service!!
Susan was a great help!
Susan was very helpful in the purchase of our new couch!
Susan was my sales woman. She was fantastic and very helpful. I would recommend her again with my future purchases.
Your delivery crew did an amazing job! Thanks
Keith Braswell, sales and Steve mmger were extremely helpful with an issue with my bedroom furniture. They went above and beyond to rectify the situation. I am a appt customer and will buy more furniture in the future.
Keith was amazing, he was very patient and helpful.
Best location ever! Excellent customer service!! Thank you for your service and honesty! 100% will recommend to anyone!!!
I had the pleasure of working with Sandra at Ashley Home Store, and I must say that her service was exceptional. Right from the moment I walked into the showroom, she greeted me warmly and attentively listened to my needs. Her extensive knowledge of the furniture pieces on offer was quite impressive, and she guided me through the selection process with patience and expertise. What truly stood out was her genuine commitment to finding the perfect pieces for my home, taking into account both style and budget. Thanks to her help, I was able to find exactly what I was looking for, and the delivery process was smooth and hassle-free. I would highly recommend Sandra and Ashley Home Store to anyone in search of quality furniture and outstanding customer service.
Susan was very informative and she is a good listener. She kept in touch and did us good with the matched prices
Great place to get high quality home furnishings with good warranties, at great prices! Keith helped us out today and he was professional but also friendly and attentive. Such a fun gentleman to work with. If you stop in for anything, definitely ask for Keith!
Susan was fantastic. Very knowledgable and friendly!!
Clifton Ross was very attentive and helpful
I’vs shopped Ashley’s in the past, but this was my favorite experience by far. Keith was an amazing employee to work with throughout our furniture shopping process. He was very helpful and knowledgeable with the direction we were going with our home which made the process smooth and easy. Our furniture even arrived in less than 2 weeks! We’ll definitely be back & looking forward to working with him again.
Clifton was amazing and ver helpful! 10/10
What a wonderful informative professional sales attendant Susan was.. loved my dresser !!
I had a great experience with my purchase recently. Keith was very friendly and knowledgeable about what I wanted.
Awesome! Susan worked with us to find our dad furnishing for his new living situation. She was caring, thoughtful and very knowledgeable.
Susan was absolutely wonderful! Sold us our couch that we have been looking for for months! We appreciate her expertise, explanations, and painless service!
Great staff. Clean store.
Very attentive and helpful
Lucy was most helpful and through. The entire shopping experience was great!
Susan was great and helpful regarding the sales.
Keith was very friendly and personable. We told him what we were looking for and he showed us different pieces on the sales floor and answered all our questions. He was not pushy or overbearing at all. I would shop here again and would ask for him.
Keith Braswell met us at the door and helped us purchase exactly what we needed. Great sales person!
Susan did a great job and definately earned our business. Knowledgeable and really helped us. I highly recommend!!!
We had an awesome experience with Ashley Furniture. Lucy met us as when walked in, and gave us the space and time we needed to decide what we were interested in purchasing. We decided to go home and do some more research, but Lucy kept in contact with us and let us know that the furniture we were interested in had gone on sale. Returning to the store Lucy completed the purchase efficiently and made sure any questions we hade were answered.
Keith was wonderful . Very welcoming from the start ,helped me and my wife find big girl beds for my twins. I will definitely be going back to him when we need more furniture
Susan was wonderfully helpful!
Sandra was amazing! She was extremely patient and knowledgeable. She took her time guiding us through the options we had. We were there just to look but ended up confidently making a purchase. Thank you Sandra!
Susan was very attentive to our furniture needs and wishes.
Thanks, Susan!
Please ask for Keith my husband of 12 years. He knows how to make your house a home!
Susan was great
Lucy helped us get a patio set on sale half off. We are pleased with our purchase. She was new but worked with us to get our purchase made before having to leave for work.
I am pleased with the overall performance of Mrs Craig Vanessa service. I made a good amount of profit in a couple weeks ($16,900). I highly recommend her platform to everyone out there who is interested in trading and making money off crypto/bitcoin. I have no regrets in choosing this brokerage service she is professional and skilled. Thank you for all you do and do not hesitate to reach out to Mrs. Craig Vanessa via Email: craigvanessa84@gmail.com or via WhatsApp through her Facebook Mrs Craig Vanessa
I had a very good experience shopping at Ashley furniture today. Keith was very helpful and professional. I would RECOMEND Ashley Furniture and if possible ask for Keith!
Susan was very professional and helpful. Go see her for your furniture needs.
Susan was great!
Susan was extremely helpful! Thank you for everything!
David was great with helping us decide on our new living room furniture. He was very patient while I was debating which piece to get.
DO NOT BUY ANYTHING FROM ASHLEY FURNITURE! It will literally start falling apart in the first year and they WILL NOT respond to you or do anything about it. We bought a living room set and within the first year it started cracking, peeling and falling apart. You will spend thousands of you hard earned money just to have to replace it a year later. This is not normal wear and tear but very poor LOW QUALITY product Ashley Furniture prides themselves on selling to their victims!
Susan was very pleasant to work with she was very energetic and patient with us! 100% deserves a raise
Great service and recliner
Susan was very helpful with the purchase of our new dressers. She showed us many options to make sure we got exactly what we wanted
Clifton Ross was absolutely amazing. Great personality very knowledgeable about the furniture. He spent hours with us and made our experience fun enjoyable and never made us feel rushed. If you are in need of furniture go to Ashley furniture in Pensacola and ask for Clifton for a great experience.
We have been waiting over a month past our expected delivery date and just received a text stating the order has been delayed an additional two weeks. we would have purchased some where else if we would have known the store can not fulfill the order in a timely manner.
Clinton Ross was a very educated and polite individual that enjoys his job and the customers that he serves. Excellent salesperson. 5 ⭐️
Susan was very helpful.
Clifton was our Sales Associate. What an absolute pleasure it was to work with him and get furniture that is perfect for us!
The crew that set up my bed were friendly and on time
She's so helpful. I'm totally recoment her to my friends.
Susan was so patient, knowledgeable, and efficient! Thank you!
New look...great deals!
Beautiful showroom!! Susan was a pleasure to work with !
Susan was a gem! Buying a bed for my ailing father while trying to ensure we got something he will like and that will be comfortable was much easier working with Susan. She was compassionate, seemed to really care about helping me (us), and ensured me that should something happen to Dad's health before the delivery, we could cancel our order and get a refund. She went out of her way to help us coordinate delivery and set up - even offered to help us assemble it, if needed. I cannot recommend her more strongly.
Go see Keith he will take good care of you. I had a great experience with him. Thank you Keith!!
Hubby and I were looking for a new bed set and the manager Jasmine helped us out. She was fabulous! Ms. Jasmine was super knowledgeable, honest, and kind! She made sure we stayed in our budget and that we felt confident in what we were buying. We left the store happy - thanks to her and our experience.
Susan was my representative and was amazing through the entire purchasing process👍
My wife and I purchased a new couch today. We had the extreme pleasure of meeting and having Megan Morrison as our salesperson. She was extremely professional, kind, patient, and answered all of questions about the product we were looking to purchase. She was neither pushy nor tried to lead us down a path that we did not need to go. I highly recommend anyone to have the same experience as we had today 11-26-2023 if purchaing any type of furniture. She represented herself as a professional and had the attitude of someone with a position and not just a job. In our opinion, Megan represented herself and Ashley Furniture in an utmost repectful way. She actually earned our trust and convinced us to believe in the product and her. Thank you, Megan.
In a world where sales pressure is the norm, Keith B. at Ashley Furniture Store is a breath of fresh air. He’s not just a salesman; he’s a furniture guru who genuinely cares. When we first met Keith for a couch two years ago, and recently for a patio set, his approach was remarkably patient and insightful. No pushy sales tactics, just honest advice and a keen understanding of our needs. His ability to recall our preferences and style was astonishing. Keith is more than a salesperson; he’s a trusted advisor in home comfort. Highly recommended for anyone seeking a standout furniture buying experience!
Love Ashley! Ask for Keith, he is the very best. He will work with you to fit your Budget. Great service!!!
My husband and I have been searching for months for the perfect couch for our family and Susan finally sealed the deal for us today!!! She was absolutely amazing and so patient with us!! I couldn’t have asked for a better experience!!
Keith was amazing and very helpful. He helped us get lower prices on our items. We bought an entire bedroom set for a great price. I definitely recommend going to Ashley Furniture in Pensacola and ask for Keith!
Clifton was simply great right out of the gates. Respectful, attentive, patient and professional. Clifton is the salesperson to see and help you with all your needs. Thanks for a great experience.
Susan is a wonderful salesperson! She helped us find exactly what we wanted and went out of her way to support us! I will be back again and will be asking for her!
Susan has the patience of Job. She was very helpful and concocted a way for us to get what we want 5+
They had the 2 Purple pillows I needed asap in stock.
The reclining sofa and chair sank after a month of use. Feels like sitting on the frame. A piece that goes around the round wooden table doesn't meet. E I was told I had to return and get the same items or replace with another. I sat on EVERY couch in the showroom, looked at all online several times Came back a second time in a month or more, no new arrivals. Someone in the back office said they have had issues with this furniture. The only person that apologized for what happened was the salesperson. They also insist that you come to the same store with the same salesperson, not at my convince. They are fully aware that it is a 3 hour round trip and my Mother's health is declining. Expensive furniture that is cheaply made. This is a big-ticket purchase and I feel like Ashley's is holding me hostage.
Store Manager Jasmine is the best! She helped me with everything. She moved pieces, measured & completely went out of her way to make sure we were 100% satisfied. Couldn’t be happier!! Really appreciate the hard work. Great job
Keith was very friendly and helpful. We had a good experience and found exactly what we were looking for.
Awesome place awesome help! Jasmine was great!
Susan was great to work with. Friendly and very knowledgable. Appreciated all her help.
The place was very organized and decorated. The salesman, Keith Braswell, was very personable and professtional. I would use his services in the future. He was not pushy at all and very informative. It was a great experience.
We are very happy with the furniture. We have purchased to Ashley’s and Ashley’s outlet.
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Keith helped us pick the perfect sectional for our new home. He made the process simple and was able to get fast delivery!
Bought a new sectional from the store in Pensacola, Florida. My husband and I spent several hours with the most pleasant and knowledgeable salesman Keith Braswell. He worked tirelessly to get us a great deal and every discount he could possibly provide. We will definitely buy from him again!
We received excellent customer service from Susan. Very knowledgeable about the products and not pushy!
Call on Susan when you stop by, she's wonderful!
Lucy Kozak provided great customer service. Made the process fast and easy.
Susan was very nice and helpful.
We had an excellent experience. Jasmin was very kind and helped us with what we needed! Thank you!
To buy when simple small stuff you have to give away all your personal information. Name, address, phone number. I stopped at the phone number bit but I am sure social, mothers maiden name, favorite pets names and what school I went to were to follow. Will not be back. You also cannot be alone. Like North Korea you must have an attendant to guide and direct even if you don't want them too. Even after dismissing, she lingered and watched us as we browsed like a ravounus predator stalking their unwitting prey.
Susan a joy to work with
Quality as well as how helpful and friendly your employees were in helping me with my couch! From purchase to set up, it was flawless!
Susan was extremely helpful and very easy to work with. She allowed us time to look to look around and was ready when we needed her.
Had a great experience at Ashley today. Will definitely come back to Sierra when I buy.
Bruce and Susan were so helpful, friendly and patient with us as we looked around and gave great guidance! We will definitely come back and ask for their help. The rest of the staff was also kind and created an enjoyable shopping environment.
Susan did a great job helping us pick a couch for our new living room!
Great service and patient with us. She worked some good deals for all the furniture we purchased. Come out and see her.
Susan provided exceptional customer service. As soon as I entered the store, she was friendly, knowledgeable, and very helpful.
Susan was absolutely wonderful! She was very helpful and really worked her magic to get us what we wanted! Would recommend her and Ashley’s to anyone! Definitely will come back to her again!
Susan was delightful to work with! She helped my wife and I arrange furniture within the store to find the ideal set for my wife, and she is ecstatic. Thanks for everything, Susan!
Exemplary customer service is what led us to buy at Ashley’s. David E was our associate who helped us. Very informative and knowledgeable on the inventory. Told him exactly what we wanted and he delivered. The man is an huge asset to this company. Will definitely return and pass the word along about David and his great service!! Thank you
Great time shopping
Mr. Wada (the sales agent in YNt store) was very helpful and professional.
Susan is very helpful and professional. She was very good at showing us what is available and options that are available.
Susan did an amazing job. She was very helpful and kind. Helped us furnish our whole home. Fantastic shopping experience
Susan was amazing! Helped us with our kitchen table needs. Would definitely go back!
Sierra was absolutely fantastic. My boyfriend and I went back to the store 4 times and even though we had to buy the furniture in California she still was extremely helpful, knowledgeable and kind. She answered all of our questions and even priced pieces out for us with our new zip code. We wish we could have given her our commission.
Excellent service and furniture selection!
So easy to work with.
Great staff
Susan is so kind & professional. I loved working with her.
Susan is one of the most detailed sales professionals I’ve met. Thank you, Susan.
Ashley on Eglin Parkway Fort Walton Beach FL. Bought $14000 of furniture in Oct 22. Leather recliner is already showing signs of wear after only 10 months. Been going back and forth with Emily to get this problem fixed. Two areas arm and head rest are messed up and Emily has chosen to only fix the arm not the head rest. Worst warranty customer service there is. Will NEVER EVER SPEND another dime in an Ashley Furniture store.
Susan was a great help to us. She answered all our questions. We would recommend anyone shopping for furniture to go to Ashley's and ask for Susan!
Susan was amazing! Very helpful and kind.
Great service very friendly thanks 😊 👍
Lucy Kozak was absolutely awesome. She spent so much time with me and walked circles around the store with me trying to find the perfect match to what I was looking for. She was kind, patient and knew the product. I would recommend anyone looking for furniture to check out Ashley Furniture in Pensacola and when you do ask for Lucy, she’s fantastic.
Susan made it fun shopping for our furniture at Ashley Creighton store. Thank you for your help Susan.
Keith Brassel was very professional. He showed us many different selections of living room furniture. We asked MANY questions. He was very informative and patient. He worked out a good military discount. I would recommend him to anyone.
Keith Braswell is very professional, courteous and knowledgeable in the furniture business. He was very patient as I tried several love seats at different stores comparing prices, quality, and comfort. He worked tirelessly to get me the best deal possible. Ashley furniture offers a military discount so I would recommend Ashley’s and Mr. Keith Braswell to anyone looking for furniture.
I recommend how professional and helpful Ashley's Associates and Managers are when customers are seeking the right price, quality, and the best products for their home! I Love simply the best in Ashley's Furniture! ♥️L/P
I've shopped here a few times and every time has been awesome. The staff is friendly and professional. They gave me space to look around without hovering over me. They gave me purchasing options and provided the best deal available. The quality of the furniture pieces I bought are the best. I personally want to thank Keith for helping out my family when I brought them in to shop!
Susan was wonderful. Made every step easy and enjoyable.
Susan was a huge help in selecting our furniture!
Susan was wonderful! She found us exactly what we needed and had it ordered within 20 minutes. 10/10 experience with Susan.
Susan was amazing! She helped me find everything i need for my new home, plus the cutest little chair i didnt expect to find lol. Thank you very much Susan !
Susan was extremely helpful and knowledgeable with the product.. I will definitely recommend Ashley Furniture..
Sandra was wonderful! Sweet and helpful. Got me the best deals and saved me hundreds of dollars! Highly recommend to ask for Sandra if you go here!
Sandra was my sales person and she was fabulous. Ashley provides a good product with quality workmanship. Recently purchased a new chair to add to the recliner rocker I already had from Ashley’s.
Susan was amazing! She helped through the whole process. She listened to what I wanted and wasn’t at all pushy in any way. She even let me take a pillow home to see if it matched my room!
Susan was very knowledgeable and professional. We would highly recommend her!
Susan slays and was a 100 out of 10
Great customer service!
Good quality. Great service. Great delivery team!
Susan was wonderful and very helpful.
Chris & Jasmine we’re amazing they helped me with everything I asked, outstanding customer service definitely recommend.
The place is impressive , the staff is nice and helpful.
Lucy did an incredible job today showing furniture, helping us with different options for financing. Highly recommend Lucy to friends and family since alike.
Keith was sweet and helpful!
wonderful experience, Keith and Jim were very helpful finding the couch me and my dad needed! very helpful! thank you so much Ashley home store! and Keith and Jim!
We had a wonderful experience with Sandra! We had already looked at several places and spent hours looking online for a pretty particular piece of furniture and she helped us find it almost immediately :) great experience !
Susan was very professional and courteous she also helped me save $250 on my new living room furniture! Thank you Susan
Susan was awesome in assisting me with my selection tonight.
Susan was super helpful and patient when we were getting new chairs! Thanks Susan!
Keith B. helped us find the perfect sofa! I wanted style, and my wife wanted comfort. This combination is often difficult, but we nailed it at Ashley. Keith also got us a good price. Highly recommend!
Susan was a joy to do business with. We bought a wonderful mattress and box spring and hope to enjoy it for years to come.
We went to Ashley looking for a new mattress. That's how we met Mary. She was great, tried all of the beds, she answered all of our questions, told her experience with her own bed and she was instrumental in helping us find ours. Mary is an extremely nice person and very patient. Always kept in touch with us via. text. Our overall experience with Ashley furniture was great, and Mary played a big part in that. Thanks Mary.
Susan was very helpful from phone to in-person. She was quickly able to get me the furniture I wanted at a great price! :)
Very easy sale with Keith at Pensacola Ashley Furniture Store.
We had the best experience at Ashley! David was so helpful! He was knowledgeable and personable. Next time I need furniture we will definitely going back to see him!
She was very helpful and went above and beyond to assist while being patient.🤟🏽😁
Susan was very patient and helpful
Susan was very helpful and so nice to work with.
Jim was so helpful and good to us; he helped us get everything settled and it was a pleasure to work with him.
I highly recommend working with Sandra! She was so lovely to work with. She took her time to show us around and stayed within our specific criteria for a couch. We felt educated in our choice, we weren’t rushed. She let us walk around to talk privately and helped us immensely with the price!! Thank you Sandra! We got our dream couch :)
Sandra was so KIND!!! She saved us so much money! She helped us with delivery up our 3 flights of stairs for the most beautiful soft couch I’ve ever seen. Amazing Employee!!! 10/10 would recommend my friends to buy stuff from her specifically!
Great experience working with Keith !! bought two love seats
Very helpful His product knowledge was strong Really enjoyed my visit Keith was a great representation of what a salesman should be Ashley co. is lucky to have him
Great customer service. We had an issue with delivery but corporate called us and asked for a chance to get it right. They did and we are pleased with our furniture and the resolution.
Lucy was amazing and very friendly! Honestly the best furniture shopping experience I've ever had!
So helpful, friendly and not pushy at all. We shared stories, had a good time. A very easy purchasing experience, if I need furniture I won’t hesitate to find Luck Lucy!
Susan was awesome and got our family an amazing deal on a beautiful dining room set! We are very happy with our new furniture. Thanks Susan!
Susan was absolutely wonderful to work with!! Made my partner and I feel very welcomed and beyond accommodating. She guided us in the right direction with our furniture selections and we will definitely be back for her. Thanks again Susan! ☺️
An absolutely wonderful experience working with Susan! She helped us find the perfect pieces to complete our home that were exactly our style. Will 100% be back to shop with her again!
Susan was great help!! Quick, efficient, and fun to work with!
My fiancé and I purchased a sectional couch from Ashley Furniture on 5/25/23. Clifton was an exceptional customer service representative and worked with us throughout the entire purchasing process. We were very pleased with our experience. Thank you, Clifton!
Always wonderful
My experience with Lucy was great. I told her what I was looking for and she took me all around the store showing me the options. She was very knowledgeable about the inventory and had practical advice. I’m on a budget so, just to make sure, she checked every item I liked to see if it was on sale. I was very impressed with her professionalism and customer service skills. She went above and beyond. We need more people like her in this world. If you find yourself at this store, ask for Lucy. She’s the best!
Super expensive poor salesman staff not a great place to go for quality anything
Susan was fantastic and went out of her way to help us get the kids a bed set that meets everything they need for their new home. Thank you!!!
Susan was amazing! She was very helpful and answered all of my questions! I want her to assist me every time!
Susan was very helpful!
Susan was amazing! She helped me find what I needed. She was very patient, super kind and helpful. I was looking for white furniture but I opened my mind so I was able to have more options and decided on a light white/grey bed set, with a dresser and nightstand. Thank you Susan!
Susan is an amazing person. Helped me in my time of need. I would wholeheartedly recommend her. Ask for Susan!!
Keith was very kind and helpful! He was very patient as well!
Susan was great! She did an excellent job showing whet were interested in and made the purchase . Great job Susan!
Susan was wonderful!
Awesome friendly staff and quick professional service. Thanks again!
LOVE THIS STORE! Especially Clifton he was so helpful, kind, respectful, patient and had great knowledge of the product he was selling. Took the time to go over different colors of wood you could choose from. Our first meet he introduced himself and told me a little about the store and let me go shop around without pressure then we put a book together on the items I wanted. We waited a couple of days for me to add to the list and really think about what I had already chose. When I went back he helped me change up a few things. We chatted as if we were friends which is inviting with today's world. I was able to take a few items with me and he helped tote them to my car. He worked on getting me the cheapest price he could. I had already been shopping other stores and couldn't find anything I liked until I went here. I bought living room, dining room and 3 bedroom suites. Made my shopping experience a pleasant one! I will return!
Very patient and willing to work with us she is a very professional person and kind
Keith Braswell was amazing! We were helping our son get settled into his new home. He needed furniture for a couple rooms. Keith was able to get him set up with some great options quickly. We were able to pick up several items the next day and the other furniture arrived three weeks early! Thank you, Keith for all of your help and care!
Susan was extremely helpful and listened and met our needs. Highly recommended
Susan is the absolute best!!
Susan was amazing!!! She caught us at the door and never left our side until we were happy and chose our furniture 😊 Thank you from the Wilkerson family!
Susan was a wonderful sales associate and so kind. She answered all of my questions and went the extra mile to ensure my experience was pleasant.
Susan was extremely helpful and attentive to our needs and preferences. 5+ stars!
Susan was very helpful and pleasant to work with!
Susan Wright was so helpful and courteous.
Susan was amazing!! 5 stars
Greeted as soon as I walked in the door. Brett was great. Explained the set up of the store. Then allowed me to walk around and look at the furnishings. Helped me locate the dining set. Discussed the pick with my other half and came back to see Brett and placed my order.
Excellent sale person. Works with you.
I have been here at Ashley five years. I really like to help make your house, Your Home! Please ask for me, Keith at Ashley for a professional experience.
Susan was fantastic! She was very helpful and made the whole process quick and easy!
Susan W. was amazing in helping us furnish our new home. Thank you again!
Susan was very helpful and made our furniture buying process very smooth. We really appreciate her.
Walked in several months ago, worked with Susan. She was very helpful and took all our info. We didn’t buy that day …. Susan kept in contact with us.. never pushy just very polite… fast forward… we came back and Susan took amazing care of us and gave us the quoted prices … Susan gave exceptional service
The experience and service Brett Swayer provided was well beyond expectations and appreciated.
Keith Braswell is an excellent sales person.
Susan was amazing
Shopping for a whole house is pretty stressful, but Susan Wright was very helpful in helping us pick out a table perfect for our space. She is very friendly and knowledgeable and was genuinely interested in helping us. We really appreciate Susan’s help and will ask for her every time we visit Ashley.
Do not purchase the protection package for stains and damage to your furniture. It is a horrible customer experience and from my own experience and extensive reviews from others your claim for damage will most likely get denied anyway. Ashley Furniture should be ashamed they offer this product to their customers. If the terms for coverage have to meet such a high standard for their definition of what is covered then the protection shouldn't cost $200+. It feels very deceptive when reviewing the plans fine print.
I had originally walked into the Ashley Outlet on Airport Blvd. They did not have what I was looking for. Shannon at that location was very helpful and referred me to Brett at the Ashley location on Creighton Rd. When I got over to that location and asked for him he came over right away and stated he would be a few minutes after he finishes up with another customer. Was not long and he was there to assist me. I never felt pressured into buying anything. Brett if anything went over and beyond his call of duty for a salesman. As I was looking up prices on Amazon and found rates that were cheaper that what Ashleys furniture had Brett stated no worries I can assist with that. I thought I was just about done and then I had another idea. We went looking for a recliner and from there I ended up looking at another totally different set.y husband and I was going back and forth. Brett never once made us feel like we were wasting his time. Once Brett figured that we were going on another direction he jumped on the band wagon with us and came along for the ride. With all that being said he also took time to speak with my 4 yr. Old grandson and took time with him while my husband and I were discussing which color we wanted. Sorry to make this a long story I just wanted to let you all know Brett is a very helpful sales representative and a good asset to your company. His main concern is the customer and if they will be happy with their purchase.
Best Salesperson I have ever dealt with!!! Ask for Susan W. She is fantastic. Thank you! Nathan D.
Little overpriced, but still some nice items.
Really helpful and great comfortable affords couches, salesmen Lucy was really helpful she didn’t try to kosher us into buying anything immediately. 10/10 recommend
Mrs. Susan was a great help in picking out the perfectly sized sofa for our new apartment. She even stayed late to be sure we got an amazing deal!
Susan was awesome to work with. She wasn’t too pressing or anything — she helped us with styles and colors to match our new apartment. Good experience and feel happy with our purchase!
Brett is awesome! Whenever we come to Ashley we always ask for him. Thank you for your help!
My partner and I came in here looking for a couch, and Sierra greeted us right away and was super patient with us. She knew we wanted to look around first and she came back later to see if we were still okay. She helped us with the pros and cons between the two couches we were looking at which helped a lot. We took some time to think about it and decided to go with one of the couches! When we came back, she was literally so nice and helped us with the application and made it so simple!! Will definitely call her again when we look for future furniture!😊
Clifton was wonderful! It’s always a good time when people enjoy the job and share knowledge with enthusiasm.
I bought a leather two seat recliner couch and matching chair last year it took about 3 months to get delivered. I have had issues with both pieces ever since I got them. Ashleys sent out a service person 3 times on the chair and is now saying they will not fix it or replace it. They fixed the arm of the couch once but the huge hole between the back and the seat of the couch is not replaceable either. The excuse I am getting is they are up to manufacturer specs. The don't tell you these thing when they take your money! I am not even asking for my money back but I do expect Ashley's to make this right by letting me pick furniture that is not built horrible! Pensacola FL. store manager is very helpful with the process but has to rely on the warranty office to give the authorization which is totally ridiculous that a manager can not help his customers!! I can not recommend Ashleys to any family or friends!
Brett... was great...we'll be back for his help again
Susan was very patient with me, and helped me find exactly what I was looking for and an amazing price! The staff was very friendly and welcoming!!
Keith was a lot of help and has great customer service! He was not too pushy and gave us space when needed, but was very knowledgeable. Highly recommend buying from him!
Brett was awesome
Susan was the best, absolutely wonderful to work with! Very knowledgeable, not pushy, always available when we had questions. Will be back to buy more from her in the future! (Porch furniture when???)
Brett Sawyer was fantastic! Will defiantly return to store in future thanks to Brett. Satisfied customer!
Great job, thanks to Susan for the help!
We purchased living room furniture. Brett was so helpful and courteous. We will look him up for our next furniture purchase.
Susan Wright was super helpful and a great sales person. She got us the best deal!!! We are so excited for our beautiful new furniture!
Went to buy a couch earlier and Brett was a great help in the process. He was knowledgeable and helped me find the perfect couch.
Keith was great and helped my husband and I find a lovely sofa sectional! Thanks Keith
Brett was the man! He was very informative and did a bang up job showing us a perfect sectional for our home! Thanks buddy
Lucy @ the Pensacola location is absolutely stellar to work with. She goes above and beyond to find what you need and get exactly what you want. Very pleasant, very helpful. Will shop again!
We were looking for a recliner to replace one we had. Our consultant, Clifton Ross and Steve were extremely helpful. We found exactly what we needed with Clifton's help. He is very personable and knowledgeable. We were looking for a different salesman, but Clifton was very helpful and pleasant, knowing that the credit would go to another consultant.
I went into Ashley’s to purchase a mattress and left with a picture as well. When I say I received the best customer service from two awesome guys their name Brett And Steve I will never forget. These guys rock!!! I’m definitely satisfied leaving here today.
Extremely nice and knowledgeable. Highly recommend Brett!
We are Ashley customers for life after today!! Brett is an amazing associate and was very knowledgeable and helpful! He helped us find a dining room table and couch for our new home. He also took the time to learn about me and my husband and our pets. Brett is very nice and one-of-kind, you won’t find anyone better!
Brett helped my wife and I find a couch and table to for our new house and he was fantastic! Not only answered our questions very effectively, but even learned about us as people, our pets, hobbies, and helped get us best set up for what we would need! Best place to get furniture and you couldn’t get a better staff member then Brett!
We had a great experience at this Ashley Store. We went looking to upgrade our current bed to a king size. Sierra greeted us when we walked in and showed us the floor plan of the store. She let us know of the multiple sales happening and let us wander to look at the all options. Sierra was friendly, kind, and very knowledgeable. She showed us all the mattresses and explained the differences between them to help us find the perfect one. We went to a different store to look for more options but came back and purchased a bed frame and mattress from Sierra. She made the process super easy and we felt excited leaving the store to get our new bed. Would definitely recommend!
Susan was awesome. She moved around chairs so that we could see how they looked with the table. She went above and beyond! Thank you Susan
Clifton Ross was a pleasure to work with. My husband and I felt he went above and beyond. He was very knowledgeable and helpful. We can’t wait to get our oversized chair.
Excellent salesmanship, very curious and helpful.
Keith did an excellent job of explaining the mattress and motion control bed frame. He was very helpful in working with us to give us a deal on our purchase.
If I could leave a lower review I would. Awful experience ordering online through the Pensacola location. I ordered on Feb 5th was told couch was being delivered on 2/8, so I took off today to wait only to call their customer service line (which was incredibly unhelpful) the lady on the other end said it’s not coming and she doesn’t know when. Like why wasn’t I contacted about this? I tried calling the local stores and like scam artists, NONE of the numbers for their store work. So I called the customer line back and the same lady said it might be 1-6 weeks after purchase date. No where in the email or when I bought it said that. Go somewhere more reliable. Pretty sure I just got scammed over $500.
Susan Wright was amazing! Helped me soon as I walked in. Request for her when you go in to Ashley Furniture in Pensacola on 9th Avenue.
My sales person Lucy was so helpful. Even the manger Tim was so kind and hospitable! Found out we’re practically neighbors in East Milton! I’ve been a customer with Ashley for a long time. Loved my store on near Boca Raton off 95.
Our salesperson, Sierra Wilson, was wonderful. We were trying to furnish an entire 2 bedroom beach rental condo. She worked with us patiently and for a long time to ensure we got what we wanted at the price we needed. I would highly recommend both this store and Sierra if you are looking for furniture in the Pensacola area.
Susan was excellent with color and design consultation. We ended up with the perfect furnishings for our living room.
Susan was very helpful. Ended up landing on something different than what we intended but are very happy with our choices of the Next-Gen DuraPella sofas and recliner.
David Ethrtedge is a professional salesman. Connected with our style and gave us great input, happy with our selections!
Susan was amazing!!!! Such great help!
She was very professional and very helpful in helping me find what I was looking for.I will be back shopping again
Our sales experience was great. However, quality of furniture.. not so much. It was delivered this morning and everything looked fine. Upon further inspection, I noticed while putting our mattress protector on, there’s white spots all over our footboard. They will not come off. Also, there is a chip in my nightstand and another white spot. A chip in our dresser. A huge scratch on top of chest of drawers. Our house is new and now there are black scratch marks on our walls as well, assuming from the furniture hitting them.I figured spending 6k+ on a bedroom suit, I would not have these issues… hopefully I can get a new nightstand and footboard. Waiting to hear back. Very disappointed.
Great service very enjoyable to work with
Great experience. Suzanne was helpful and patient while working with us. Thanks for all your help.
David was great! The set we originally wanted turned out to not be the best quality & he took the time to show us better options. We ended up with a much better set for a better price! Can’t recommend enough.
Seems like the quality of the furniture has drastically declined. They used to be my go-to store, but now I look at several other options before even looking there.
Sandra was fantastic. Extremely helpful from start to finish!! Great buying experience. Can’t wait for my new couch!
Marshall took care of our families furniture needs perfectly. He was very patient as we shopped and decided between what would suit us best. Highly recommend!
Susan was very helpful. My wife annd I got the exact couch we wanted. On top of great service exchanging dog photos was a cherry on top.
My wife and I worked with Susan. She was absolutely awesome with helping us pick out the perfect furniture for our needs. Susan took her time showed us multiple options on bedding we had never thought about. If you need or want a sales rep that will take their time to make sure the customer is completely happy and informed ask for Susan.
Susan is a great salesperson and helped us find what we were looking for.
Susan was great getting our bedroom furniture in and out and easy! Super easy great price too!
Susan was absolutely amazing and was so patient with our measurements and coming in and out of the store multiple times. 100% an amazing experience, worth more than 5 stars!
Susan
Our most recent experience at Ashley Furniture was fantastic. Clifton Ross was great in assisting us with our needs and getting us all the information we needed to make the right choice. Thank you and if you get the chance go see Clifton!!!
Friendly and knows the products very well.
Excellent Customer Service provided by Keith! He was very easy to talk to, understood our needs and got us a very good price on the furniture we bought. Greta job Keith!
Thank you, Keith! He was friendly, helpful, there when needed and allowed plenty of space for us to leisurely browse. Recommend asking for Keith!
Susan did an incredible job helping us pick out the right furniture
Sandra at Ashley is awesome! She is friendly and knowledgeable and is willing to go above and beyond to help you find what you need. I would definitely recommend this store and Sandra for any furniture needs you have!
Susan was a great help for choosing what couch we would want. She was always smiling and had a great attitude. She was not a “just trying to get you to buy the furniture” saleswoman. She genuinely wanted you to get what you’re looking for.
David was very pleasant and friendly! He helped me find exactly what I needed while also finding come GREAT deals! I wish I could give him a rating of 10. I will definitely be back. Super easy and speedy process.
Keith was an absolute godsend. He far exceeded our expectations in helping us find couches for our home. He was very professional, greeted us at the door and let us browse the inventory. (Unlike the vultures I have experienced elsewhere). He has earned a new customer!! Thanks Keith...!!
Keith was absolutely awesome. He went above and beyond with helping us find the perfect sectional for our home. He was beyond professional, courteous, patient and most importantly in my book honest. Will definitely recommend and shop again. Keith and Ashley furniture has definitely earned a repeat customer with me.
A salesman named Keith helped my wife and I on our furniture purchase. I was amazed by his knowledge of furniture and his kind and patient personality. Ask for Keith, he's the Best.
David did a great job
Very friendly, but offered great customer service and assisted with the selection of the items purchased.
Susan was wonderful! Super helpful but not overbearing! We can’t wait to get our sectional!
Sandra was fantastic and in my opinion is an asset to your establishment. Thanks for the great experience.
David was so sweet and wonderful ❤️
The epitome of greatness with a certain professionalism that did not go unnoticed. That is Susan in a nutshell. Making dreams come true.
I always come to Miss Sandra and Ashley because she is very good she’s sweet and she’s honest and she helps you out and help you find what you need and that’s a good employee And a good sale person she do not rush you she let you take your time to see what you want👍🏾❤️
Susan is awesome and helped us find a shelf we needed in minutes.
Susan was awesome...very patient w me as I had to sit on every couch I thought was pretty...which was a lot of couches. She helped me on 2 different evenings, each time listening to my couch needs and wants. On the 2nd evening i decided on a very comfortable and pretty sectional. I am very happy with my experience & purchase at Ashley's due to Susan's great customer service.
Sales rep was excellent,(Susan Wright) very helpful and knowledgeable. Thanks so much Paul
Great experience at Ashley Furniture with Susan today!! All set for our new home😊
David was very personable.
Keith went above and beyond to help me get the dining room set that I wanted. He made me feel welcome the moment I walked through the door. I went to 5 other stores and none met my expectations! I had a great experience here at Ashley with the help of Keith and will definitely make this my fist stop the next time I shop for any type of furniture. 💯😊🙌🏽🙌🏽
Not impressed with selection
I do not normally post reviews but I had to make an exception this time. David Etheredge assisted me with my purchase of a complete living room and a dining room table. He was very kind, knowledgeable, patient and not pushy at all. Overall a very pleasant experience. Thank you David!
David was great
David was very helpful!!! Thank you!!
David was the best salesperson I could have ever asked for. He literally spend hours with me in purchasing furniture for my entire house. He had the patience of a Saint. The world needs more people like him. His professionalism and personality were outstanding. I will only see David when I come back to Ashley's to purchase which I have done already. Thankyou David Sincerely, Krystal Smith
David is definitely the guy you need to see when you go to Ashley for any furniture needs. He listens to what you looking for and makes great recommendations. He will work with you until you have everything needed and he checked all the boxes for what an honest sales person is described as! Go see David!!
Clifton and David were extremely helpful. Highly suggest using their expertise
Keith was absolutely wonderful! He helped us find a couch that we loved and could be delivered quickly. He wasn’t pushy at all and went above and beyond to get us something we both agreed on. Thanks Keith!
Very helpful and friendly
Great delivery experience and follow up after delivery was amazing also
I want to thank Susan for being so helpful and going beyond expectations. I really dislike sales people bombarding me and am sort of rude. She could see that and just mentioned she was here when needed. It took a bit to find something in stock that I liked but she did it!! Thank you
An okay selection but there aren't prices on every couch. They just keep saying "we will make you a special deal & there are coupons". Also, the one older lady was a walking cigarette. If you want to smoke, that's fine but as non-smokers, it was disgusting.
Great service! Thank you, Susan, for all your help today!
Susan was fantastic and so helpful answering all of our questions! Could not be happier with our experience at Ashley ❤️
Susan was incredible in helping us furnish our new home! She ran ALL OVER the store for us, and was very knowledgeable about products, colors and adaptations for our needs! We were thoroughly impressed with her, and will definitely be back for our additional furniture needs! Thank you, Susan!!
Susan was amazing! She took the time to help me decide what furniture would suit me best, and super personable as well as great at holding a conversation. She listens to your needs and takes to precisely what you are looking for! 5+ stars on my experience with her!
Wonderful experience purchasing our new desk.
Susan Wright helped us today with our purchase of a sofa Sleeper. She went above and beyond with helping us look for exactly what we wanted. She was not pushy and was very patient with us. I highly recommend that you ask for her if you plan on stopping for furniture.
Excellent experience with Susan. She listened to what I wanted and helped me (I'm the absolute worst at making decisions) pick out everything I needed for my new home and gave me the best possible deal. I will be back again !
Went to Ashley’s Furniture and Keith Braswell was our sales representative. He was amazing at showing us different bedroom sets and was patient and courteous. Enjoyed the buying experience and was no pressure to buy.
Susan was awesome and very helpful, pleasant to work with on our looking and ordering process. Thanks Susan 😊
Bought recliner at Ashley. Susan Wright was our sales associate. Very knowledgeable and helpful. Saved us money by looking for all discounts and sales available. Will ask for her the next time we shop there.
Great service much appreciated from Susan Wright has that
Super helpful & no stress! Susan Wright showed us several choices & completely informed us of all options!
We went in to look for furniture and Susan was very helpful. We looked at many different options and then the perfect one jumped out at us. Matched our accessories and was all done!!! Now will wait on it to be shipped over from Locley warehouse.
Suzanne was fantastic and very knowledgeable.
Susan was very helpful. She was really nice and she had a wonderful attitude about her job. My shopping experience was great. Thanks Susan. My girl.
Susan did a great job of helping us! We are so happy!
Susan is AMAZING!! She is very patient and helpful… She delivers excellent customer service! Keep Shining! ⭐️⭐️⭐️⭐️⭐️
Susan was friendly and helpful and didn’t mind helping us make huge decisions without even really knowing us. By the we were done, we felt we could invite her over to sit on our new couch for a 24 month zero interest rate.
Sierra was great. Sold us our mattress, No pressure and very informative.
After reading many reviews across many different sites; we were apprehensive about using Ashley. We however had been searching for some time for a new sofa. We knew the features we wanted and had not found anything we felt was a fair deal. So we looked at Ashley and met quite possibly the best sales person we have encountered. Chris Daigle patiently listened to what we were looking for and showed us several sofas until we decided on one we liked for the price. Chris was friendly, not pushy, knew his inventory, and seemed to genuinely care that we had come into the store. The sale went smoothly. There was a slight hiccup in the unit delivered approximately 10 days later. A call to Ashley customer service concerning this was taken care of and a new unit was scheduled quickly. Again, a really easy and friendly conversation. Customer service was very easy to deal with and I think went out of their way to make up for the mistake. When I went back to the store just to let our salesman (Chris) know what happened; he already had all the details. He met me on the floor and before I could say much, he admitted it was actually his mistake, he had already spoken to management, and had a more than fair solution already approved. I was elated by the customer service and Chris's positive attitude and willingness to admit a mistake. I am old fashioned, I don't care how big or small of a mistake a person makes. If that person admits the mistake and has a solution ready, he/she has earned my respect and loyalty. We all make mistakes, it's how you handle that mistake that defines your character. I can't say enough good things about Chris and our experience with Ashley thus far.
Susan was amazing! Thank you
I had a really great experience here at Ashley’s, I had the pleasure of getting assistance with a new couch for my first apartment from Ms Sandra Overbey, and she was just so helpful with finding the right couch for me and my place. I would definitely come here if you are in need of any help finding the right furniture for any size homes / apartments you have.
Bought my couch and chair from with the help from Sandra today! She was so helpful and was able to find us exactly what we’d been looking for!! :)
So we just spent a beautiful hour and a 1/2 with Sierra and she was the most helpful furniture sales person we've ever had before! She answered our millions of questions. She chased us all over the show room, in a good way of course. She made the process easy and enjoyable, plus we are leaving with furniture to be delivered soon! She actually even made sure to let us know about possible extra discounts. Very pleased we are!
Sandra Overbey was amazing, very patient and knowledgeable. She took the time to hear my needs without pushing things on us and help me get my dream Purple Mattress with a great deal! Go see Sandra she will get you what you need!
Quick service and easy purchase!
NEVER DISSAPOINTED WITH ASHLEY FURNITURE
Lucy was fantastic! She helped my son find a bedroom set he loved. We will definitely be back to see her the next time we need something.
Leslie helped me with all of my furniture needs. She was patient and really focused finding me the perfect table for my home. She could sell a hamburger to a Vegan. 10 out of 10 would recommend! - in Mobile, Al
I was helped by Leslie in Mobile. She always helps me find exactly what I’m looking for. I’m in love with my dining table. Thank you Leslie!!!
Great service, our sales associate Sierra was super helpful with absolutely no pressure
Susan was a great help!
Sierra was just amazing. Very friendly and knowledgeable. Didn’t use hard sale tactics.
Keith was very helpful showing my mom and I different furniture options and trying to find the best deals for us. He was very knowledgeable and helped us through everything while remaining kind.
Susan was amazing and very helpful, not to mention the fact we’re both Susan!! She really helped me find just the chest of drawer l was looking for to bless my grandson! She made the experience a joyful one.
Susan was extremely helpful and understanding. We greatly appreciated her insight and direction.
Susan was very knowledgeable on the products and extremely helpful! We will definitely refer our friends and family to Susan.
Susan was a great help in finding the perfect pieces for our new home !
Susan was great to deal with very knowledgeable and professional !
Amazing! I came in only half hopeful to find a really specific furniture item that could serve as both a bookshelf and record table. Susan, one of the saleswomen, was extremely helpful and gave me some online options and well as in-store ones. Went around the store and found what I needed! Great service!
Great furniture, and the installers were polite and efficient.
Susan was helpful and very friendly. Made our entire experience very pleasant. She got us the BEST discount(s) available - thank you Susan!
Shannon was very helpful, friendly and knowledgeable. She even took the time to follow up with me a couple days after my purchase. I will definitely be going back again.
Susan did an outstanding job, I was very impressed.
One of the rudest experiences I have ever had.
Nice products for a reasonable price. Ease of making delivery arrangements.
Susan was wonderful and showed us around when we needed help but left us alone to browse and contemplate which piece of furniture, area rug, pillows, home decor would be perfect for our house. She also assisted my mom when I took her there a few days before my husband and I stopped by. My mom needed to switch out the recliner she had purchased from Ashley a week earlier for something more comfortable. Susan was so helpful and patient as we sat in about 5 recliners and got the perfect one- bigger and pricier than the one previously purchased but a great deal when all was said and done. My mom is so much happier! It was delivered yesterday and the other picked up at no charge. We will be back! Thanks again Susan!!
Made the sale process easy. Very helpful. Let us take our time on three visits.
Susan was very helpful. Allowed us to move cushions around to make sure everything matched in good lighting. Truthful, friendly, and very knowledgeable about her product lines, sales, and soon to be discontinued items.
Susan was very knowledgeable and so very patient with myself and my kids. Found me exactly what I wanted in a timely manner and also gave us a great deal!! Super happy with our new living room set!!!
We had been shopping for furniture all around town and honestly a lot of the sales associates were very annoying through the process, but once we met Keith in Ashley’s it was like we knew him for years. He wasn’t pushy, was very knowledgeable and had a positive disposition that made shopping for furniture a pleasure. If I could give him 10 stars I would great experience.
Went in looking for a new sofa. Keith was very helpful with showing us a variety of options based off of what we liked about each couch. He was very informative and answered all of our questions and was not pushy at all. When we had questions, he answered then left us alone to browse some more. When we decided on what we wanted Keith searched for additional discounts for us as well and got us a great deal. Highly recommend Ashley furniture for the selection and experience and definitely recommend Keith as your sales associate.
My husband and I really enjoyed the customer service! Keith was very nice and helpful! He did a great job on explaining things to us! Thank you again!
Thank you Susan, for your help and recommendations make easy the process to choice our new dinning set. Thanks!!!
Best service encountered furniture shopping for the past 6 months. The Sales Person Lucy Kozak, Steve Jermudid the Store Manager and the Customer Care phone rep. The team exceeded all expectations! Thank yo
Susan was very helpful and a true professional. It is a pleasure doing business with people who really care about their customers. Next time you’re in ask for Susan.
Susan Wright totally listened to what I needed and wanted. She knew exactly what would fit the bill. She is efficient and caring. Go ask for Susan Wright when you are needing furniture.
Wonderful shopping experience!
Susan was great & helpful! Got our family a great couch for our new house
Helen made shopping for furniture a fantastic experience. I came in looking for multiple rooms and found the perfect pieces. Will be using Helen for all of my furniture shopping moving forward.
Lonnie Williams was awesome! He assisted us in making the best purchase for our new home. Great selection. Friendly customer service!! I highly recommend.
A great place to shop for furniture. I was greeted by Brett, he was extremely helpful and professional. He answered all my questions and did not make me feel pressured to buy. I returned later in the day and purchased a sectional. Thanks for the great customer service.
Susan was amazing and so so helpful! She helped me pick a dining table set as well as a bedroom set and was really great at listening to the look I was going for :) Thanks Susan!
Susan Wright was so helpful and helped us find the PERFECT couch and made all of our visions come to life! I can not thank her enough for being so patient with me being so indecisive!!
Very impressed with this store! We are return customers because of the service and quality. Keith assisted us most recently and we are happily awaiting our new furniture!
Susan was amazing. We got the living room we wanted and are very happy.
My husband and I went shopping for living room furniture and Keith Braswell made it a fantastic experience. He helped us find exactly what we were looking for to satisfy both myself and my husband! We would definitely recommend him to anyone shopping for furniture. Thanks Keith!
Susan Wright was my sales person and she is phenomenal! Always ask for Susan! She rocks!
Very nice people, products seem good. Price is comparable to other stores.
Exceptional customer service from Keith Braswell. Thank you so much!!!
Keith was very friendly, knowledgeable and helpful. He made sure that we got the very best price available. Thanks Keith!
Keith made the purchase of my chair so quick and easy that my husband is buying a new couch (his idea!)!! He hates furniture shopping but Keith made it so painless.
Keith was very easy to work with and helped me purchase my couch when I was having troubles online. I can't wait for it to come in!
Susan Wright was extremely good sales assistant. She was very patient with us. She answered all the questions we had. We will use her again for our other furniture needs.
We recently needed new bedroom storage in the form of chest of drawers. Keith Braswell was able to help us purchase just what we wanted. He was very attentive and had a willing spirit to help. We are very satisfied with the Trinell Chest of Drawers and Night Stand we purchased. We will surely become repeat customers of Keith Braswell! Keep up the great work.
Susan was very nice and helpful
Went in today to look at living room furniture. Nice selection of styles. Salesman Keith was very helpful, but not pushy. Let us walk around & not be followed or hounded. When we had questions, he answered then left us alone to browse some more. When we decided on what we wanted Keith & the manager went well above what I expected to cut a deal. Went to other stores that didn't have near the selection & at higher cost. Would recommend this store to everyone. Now we will see how the delivery goes, but so far very pleased
Great customer service. Thank you Susan Wright
Susan was awesome to my husband and I and helped us with a purchase of the best couch ever and got a great deal on it! Thank you so much ☺️
Susan was so incredibly helpful with picking out our couch. She went above an beyond to get us the best deals. Highly recommend working with Susan!
Ashley Furniture employee Sandra Overbey was great to work with. She knew her inventory well and was able to help me secure two new couches that we needed for our living room. Sandra helped me find what I wanted in the exact color needed to match my home decor. She showed me many pieces within my price range and explained delivery times according to product availability so that there were no surprises. My husband Barry and I are very pleased and will certainly be returning customers. We found exactly what we were looking for thanks to Sandra! Thanks again, Melanie & Barry Perritt
We've shopped Ashley several times and have been pleased with furniture. We just moved to Florida and had to replace our bedroom furniture. Suzanne at the Pensacola store was excellent and very helpful. Her pleasant personality made the experience interesting and not so boring! If you're in the Pensacola store, ask for Suzanne!
My spouse and I went to Ashley’s Homestore today in search of a new sofa for our living room. Susan jumped at the chance to help us find exactly what we were looking for. She was very knowledgeable, attentive to every concern, and was able to see our exact vision ultimately leading us to the perfect match. Easily one of the fastest and most satisfying purchases. Thank you!
Mary is great, really helped us find the best fit for all our desires
Susan is so helpful and kind ! Thanks team
Me and my family were shopping around for some new bedroom sets. Our sale representative Keith really made our whole shopping experience stress free. Since both of my parents are Deaf he went above and beyond to give them that feel at home experience. Made the whole thing easy and really helped us find the things that we needed to find. Next time if your shopping at Ashley Homestore look for Keith 👍
Very unorganized. A lot of miscommunication. Lack of professionalism. I do not recommend.
If I could give negative stars I would. From my sales person, Susan Wright who promised to give me weekly updates and failed to do so, to not being able to reach anyone in “Customer Service”, to being hung up on when I finally reached someone at “Customer Service” because the “customer service” agent wasn’t in the mood to deal with the problem, to the scheduling the appointment time i.e. them telling me when they would be here WITHOUT CHECKING WITH ME, the customer, even though that didn’t work for me, to the delivery people showing up and walking in my house without saying a word to me to finally, them putting a dent in my wall and refusing to speak to me about it and no one bothering to do anything but send me a coupon for my next purchase. Just buy your furniture somewhere else. I know I will from now on. And a coupon for a dissatisfied customer who you damaged their property it’s not a real good way to resolve the issue.
If I could give this place 0 stars I would. I have been lied to from the start about stock availability, delivery options estimated delivery times. I hope this place goes out of business soon and quits wasting peoples time and money.
Brett Sawyer was our salesman and while he seemed nice enough to work with at the time, I feel like he took advantage of us. He said we would save $100 by financing our purchase instead of paying all up front. So we agreed to do that and let him know, we were going to pay it all off when the first bill came. So why do I now have Ashley home store credit cards show up to my house? The word credit card was NEVER mentioned during the sale. If I knew I was signing up for a credit card, and not just financing my purchase through Wells Fargo I wouldn’t have agreed to it. Very shady, used car salesman vibes. We are a military family and we were there with 2 young, tired kids and trying to get things done as quick and easy as possible. And now we have hits on our credit and credit cards for a store we have very little chance of going to anytime in the near future.
Half of this is our fault for not reading the fine print but the salesman convinced us to get our table on credit to save a bit of money. A few days later, it turns out we enrolled in a credit card. When I buy a car, I get a line of credit for the car...not extra credit that I didn't want. If we would of known this, we would of paid for the table in cash.
Got a great deal on a sofa and loveseat. They were delivered much faster than I expected and did a great job.
I purchased furniture during the first week in May to furnish an entire home. The sectional I bought had manufacturing defects (poorly made) on half of it. Instead of replacing it they want to send their tech out. Tech can't come for 3 weeks! The next item delivered was a bedframe. It also had defects - cracked rails and other spots in the wood. This they ordered a new one as a replacement. No idea when it will come in. The mattress set I ordered won't be in for a month! A sleeper sofa I ordered is backordered until July. Ridiculous. Every item that HAS been delivered has had issues. The salesperson failed to mention delivery time frames or issues. Customer service is TERRIBLE. When you try to call the store, the phone rings to corporate and it is impossible to reach the store by phone. I have over 10 different Ashley numbers in my phone because they have offices all over and no one communicates with each other. Delivery was $699 and prices on furniture were not competitive at all. Save yourself stress and shop somewhere else! I will NEVER shop here again! Horrible defective products AND customer service despite spending 8K in their store!!
Excellent purchase
I've attempted twice in the last 5 months to get Ashley furniture to back up their extended warranty I purchased in good faith at the point of purchase and they have been sending me around in circles (my guess is to avoid the issues I have till the warranty expires).I purchased this couch in good faith believing that their quality of workmanship was superior to the previous couch we replaced that lasted over 10 yrs. This one from Ashley Furniture is just 2yrs old. I paid twice the price for less quality and to find out their warranty is worthless.My suggestion is to steer clear of Ashley furniture for any of your Home furnishes.
Our journey with the disaster you know as "Ashley Furniture"... We originally placed our order in October 2021. We moved into our new home November 2021. We originally got one part of our order a few weeks after we moved in. A few days before the delivery we were told our "mattress" and our "bed" came in. So we were under the impression that everything for the bed came in and that we would have a complete set. . We were not aware nor were we told that the bed would have items shipped separately and would not be ready at the same time until AFTER the first delivery. The only part of the bed set that came in was the headboard. Super helpful since you cant use the headboard until the rest of the bed set comes in. The 1st headboard came in damaged. It was warped and had several dings/chips in it. The delivery team reordered the headboard while they were there. To our surprise they also told us our couch also came in. We were happy and suprised but then we were told it was only one part of the couch. Again something we were not aware would ship separately. Since that first delivery we have had that same headboard delivered 3 times! THREE! Each one coming in damaged. Each time a different delivery team. They had to keep taking apart the frame to put the new/damaged headboard in. Which has now caused the frame to warp and now the drawers to not close flush under the bed. We haven't even used the storage under the bed in fear of messing up the frame even more and not wanting to compromise the integrity of the now warped bed frame. Not to mention the last two delivery teams made an absolute mess in our home. Leaving behind styrofoam and a busted pack of silica beads all over our bedroom and throughout our home. We absolutely did not appreciate still not having what we paid for but also having the frustration of cleaning up ashleys delivery teams mess each time they entered our home. You do not know frustration until you try to clean up a million silica beads off of your hard flooring. It was an absolute mess. Not to mention, we have dogs so we were upset that they left such a mess where our dogs could of gotten into it and gotten sick. We waited for the remainder of our order and each time something for the bed set came in damaged or not the correct piece. One of the drawers came in with significant damage to one of the corners. Again, the delivery team was in charge of re-ordering the damaged pieces. So now we are waiting on a new headboard and new drawer. The 3rd time the headboard came in, it was finally not damaged. But here we are with a warped bed frame and still have a damaged drawer front. The first 2 replacement drawers that came in were not only damaged but not even the correct drawer. We have worked with Clay from the store we purchased our items from. He was about as helpful as a papercut. He assured us things would be taken care of and he was the one who first assured us that the 2nd drawer was ordered correctly, but at last, we received the wrong one for the 2nd time. He never got back to us in a timely manner if he ever did at all. He is a poor excuse for a manager. Complete joke. We have been also dealing with Emily, "the service manager" and she has been the one in charge of ordering the damaged pieces. We are now in May 2022 and just received our 3rd replacement draw. It was actually the correct drawer, but this time is was damaged!! We spent THOUSANDS of dollars with Ashley's Furniture and still do not have what we paid for. We keep getting the run around and we feel like we are not being taken seriously. Especially since we spent serious money for brand new furniture and what we keep receiving is sub par items that are damaged. How can you charge a premium for your furniture and continue delivering mediocre & damaged garbage?! We are done waiting. We are done with the run around and we are DONE with Ashley Furniture. It is obvious that they do not care about their consumers and the integrity of their furniture. They do not care that we have been waiting SEVEN months and counting on what we paid so much money for. You can't blame covid forever. We are getting the items, they are just damaged. Did covid damage the furniture or is it that Ashley's just has sub par furniture and no pride in what the provide? Hmmm? This experience has left us with a bad taste in our mouths and we will absolutely never use, buy or recommend Ashley furniture to anyone. Do better Ashley's Furniture, do better.
Great, well-constructed furniture for a price you can afford. Ashley furniture is appealing and cozy. 90% of my furniture came from Ashley Furniture. It lasts.
Had a great experience when shopping for a new couch! Brett Sawyer was amazing and took extra time to help us find exactly what we wanted!
Excellent Customer Service. Great staff and sales rep!
Good selection and the couch we ordered came in faster than expected with the supply chain issues.
Friendly Staff, great service and fast delivery
My girlfriend and I had a negative experience buying furniture from this location nearly two years ago when the pandemic was at its worst. However, that doesn’t reflect my most recent visit looking for a Purple mattress. Dana was super helpful and she went into informative detail about the stock, pricing and the delivery options. I’ll definitely go see her the next time I go to Ashley’s for any mattress needs!
(Translated by Google) Excellent attention (Original) Excelente atención
I've ordered bedroom furniture last August 2021. It is now March 2022. They told me it would be 8-12 weeks. Thought that was a little long, but agreed anyway. Almost 9 months later and I still don't have the complete set. My sales person was Marshall Coats. Decided to shop around, and low and behold I found them on Amazon for close to the same price at a 2 week delivery time.Buyer beware, they sell items they don't have or items that are out of stock. Which I think is illegal? When I ask for an update none of the customer service reps can give a straight answer. Just the same response. "our warehouse hasn't received it" not even a tracking number or anything. Not even when they expect it to ship or when the item is going to be back in stock. Nothing!! They don't care about the end customer, only getting your signature for purchase so they can get their commission.
My review is of the on line Ashley service. My husband and I made a large on line purchase last Nov/Dec 2021. All but 1 item has arrived, but that last item has been pushed back 5 times now. The money has been pending since the original purchase. Everytime we call to get the date of shipment (because we had it shipped to the house we were living in, and have since moved into our new house, the date of shipment has changed) it perpetually changes. This last time the rep told us the item is in stock but ours would not be shipped for another 3 weeks. We decided to cancel our order. I was put on 2 long holds and confirmed that the monies would be released and would drop off in 3-5 business days. (Mind you, I could go on line that day and order the same thing and it reads the item would be shipped in 2-3 weeks. Possibly even earlier than my order that's been out there since Dec!!) So we waited the week for the monies to be released. Nope, still pending. I called and opted for the call back since I was caller 62 in line. Got the rep who informed me that the original rep neglected to follow through with the second part of the cancelation process and releasing the money back. Short story, table was canceled, but money was not released back. So I asked what happened. In the grand scheme of things, why I could not get the item in the first place. And she hung up on me!! Mental note, not worth having money tied up for items you may never get and horrible over all customer service. Try the store if you feel you must use Ashley's.
Keith was really friendly and helpful, helped us get the best price on what we wanted!
Product is very nice and worth the wait
Go see Keith Braswell for a good deal and a fun experience. Thanks Keith!
Thank you to associate Marshall Coates for helping me pick out the perfect furniture for my new home. I appreciate your professionalism and all of your help.
We purchased living room and bedroom furniture from store in Pensacola Fl. We also purchased the extended warranty who have a third party company Guardian Protection Products. This was a waste of money!! We had the furniture for only 6 months, stuffing was completely flat on the sofa. They sent someone from Ashley out because sofa was still under warranty. They restuffed sofa and was okay for about 8 months. Now it's under the extended warranty with Guardian. Gardian made us jump through hoops sending pictures, warranty paperwork and purchase receipt. Had to send numerous times then they rejected the claim saying it was not covered. I will not shop at Ashley's again because they do not stand behind their products which is proven by this third party company. Wish I could give zero rating ...so disappointed in this company.
My Wife and I had a very wonderful shopping and buying experience at Ashley Homestore. Our Sales representative Susan, was very helpful and personable. Susan listened to our needs and then led us to several items that fit our needs. After my Wife and I made our choice Susan was very polite and asked us questions we might not have considered in making our decision. We never felt pressured and the whole experience was stress free. When we have other furniture needs we definitely will go see Susan.
I enjoyed the selection of furniture and the prices were very reasonable. Got a great living room set and dinning room set that I'm glad will work in my house.
It has now been 20 weeks since we purchased a bedroom set from Ashley furniture in Pensacola FL. That same day we bought 2 bedroom sets from Rooms to Go, and have received both. As of today, 1/17/22, we still do not have the headboard to our set from Ashley. How can Ashley be number one when they can’t deliver furniture in a timely manner? And the whole Covid supply excuse really doesn’t hold water when other companies have made their deliveries. Add insult to injury, we have been making payments from month one, on furniture we don’t even have yet.
Worst delivery customer service I have ever dealt with. The material and furniture itself is hard to beat. But to get a status on your delivery and get someone on the phone who is knowledgeable is such a hassle. Ordered over 5 pieces of furniture. Half of these items gave a wrong delivery date so had to call and basically was told “ we can’t give a delivery date”. Also keeps charging my card for the full amount then subtracting it every 6 days until it’s delivered/shipped? NEVER heard of this. First and last time ordering anything from Ashley’s. I understand it’s Covid but for instance, Rooms to Go we had absolutely no issues. There was a delay but they were not giving us wrong dates like Ashley’s. Their reps are awful.
Great service, Positivity, and delivery!
Great service! Love the furniture! Affordable prices! Love ASHLEY!
Don't buy from here if you want furniture!! I spent a lot of money in this store to furnish the house we just bought. We've been promised for months that it would be delivered soon. We've received some of our order, but not one of the most important pieces. We're still missing the rails to our bed and the headboard hits the wall every time one of us rolls over because Ashley can't make good on their promises. I would love to see those idiots try and sleep on it. I think they lied about it too. I don't see how an adjustable bed will work with this frame. Save your money and go somewhere else. Calls to them are worthless. I just get excuses and false promises.
DO NOT SHOP HERE!!!! TAKE YOUR MONEY SOMEWHERE ELSE. This place sucks! Customer service is straight garbage. We made a purchase around Christmas, decided not to wait the 4-16 weeks for delivery so requested a refund. Arthur is rude - made it seem like it was our fault, and stated that we had to contact the refund department. He certainly has zero interest in customer satisfaction. He could definitely use some training on how to talk to customers. Still can’t figure out why and how they can accept our payment there, but can’t refund it. He just said that’s how they do it there, and no one gets upset about it. I am shocked that anyone would be ok with working to get back money for something that was never delivered. We have called several times to get a refund and still no response from the refund department. Still no refund.
I wish I could give 0 stars. We purchased a mattress here, that was never delivered. Decided to get a refund, and was told we have to go through a refund department. We went into the store to figure out why and Arthur stated that’s how they do things. They can take out money, but not give it back. He had a very poor attitude and gave the impression that it was our problem. He really did not care. At one point he stated that he was sorry I felt that way about Ashley’s refund department. We just want a refund not a run around. Why do we need to talk to so many people to get a refund? I will never purchase or recommend anyone to ever do business with them based upon this situation….. to make matters worse he had also stated that the delivery was scheduled to made 4-16 weeks from purchase. 4-16 is a huge window, could’ve just said within 6 months. Had we known this then we would not have given them our money. After contacting the Refund Department last week, still have not received a refund! Was called and told they will have to call back between 9-5 EST…, the burden to get our money back should not be to this degree of difficulty. Do NOT shop here.
Keith was Amazing! He helped us find and finance our couch and was helpful and informative every step of the way! From the first initial phone call to the signing of the paperwork, we 100% recommend this location. Come see Keith!
This is the first time I have ever done business with Ashley furniture and it has been the absolute most disappointing experi nce I have ev r had buying furniture. First the couch set I wasn't was not on their sales floor so I had no way of seeing it or sitting on it in person. Ok went ahead and purchased it any ways because I really liked the set. I got a notification that they could deliver a portion of my order early and I was ecstatic! Only to be disappointing once again Bc the piece they delivered was not the piece I ordered. So they left the couch I didn’t order here and said they would bring me the right piece once they got it in. I was upset but I was patient. Now today I finally get the right couch and come to find out it’s not put together correctly. The piece that the leg goes into was not put into the couch. This is absolutely unexpected. And the disappointing this is I wanted to purchase other furniture and now I don’t want to Bc I don’t want to deal with the aggravation
I bought a mattress last week. I was going to order it online which assured delivery on the following Saturday. I went by this Ashley to get my account number. They asked what I was ordering and said they could order it for me. Against my better judgement I agreed. There was a gentleman who had followed me over that looked like he may need this modest sale. So he writes me up. Took forever. Had to remind them of the free delivery to get the price matched. After asking several times I was told each time it would be here before Christmas. I finally left with my receipt.After receiving no delivery communication or the delivery I contacted the website IM. They are not affiliated with this location. Gave me the local number. Got put on hold forever even with a zero minute wait time. So I went up there. I told the Manager the situation. He found the order and said there was no way it would be here for Christmas. So my money was refunded. That's it. I got an I'm sorry. This wouldn't bother me so bad if they wouldn't have meddled in the order anyway. Now I'm scrambling to replace this item. Doubt I will purchase from them again. I just feel like something could have been done. I would have paid a couple more bucks for a different model. Not even suggested by them. I guess I should be happy with my money back. Pretty disappointed overall. So much for customer retention.
Had phenomenal furniture shopping experience at Ashley. Susan was amazing. She greeted me at the door and figured out what I wanted to see. Then she let me just walk with no pressure selling. When I needed help, she found several varieties of the couches and table sets that I loved. Great job, Susan. You have a permanent customer.
Good quality of furniture
Sales people are not pushy and are very knowledgeable about their products.
Bought furniture in July with promised delivery for 3 months. First dresser delivered was damaged. That was replaced with second delivery of most items. Statement shows we have been charged a second time. Called store and was refused access to management as they "were with customers". Clear buying customer is more important than service after sale. Four and half months later as we have no rails. BUYER BEWARE... As time went on... Chest was also defective and replaced with another damaged one. Five repair visits including one to repair bed which had only been attached on one side and store Mgr. visit to clarify need for replacement. Final delivery 7 mo. later. Requested $400 delivery fee for having 2 new pieces and 3 repaired. Was told best they could do was $200 gift card requiring more potential more defective merchandise. Gave them chance to do the right thing. They chose not to do so. Purchase at your own peril..
I have been furniture shopping multiple stores over the past month. My visit to this store was pretty rough. We told the guy we greeted at the store we were browsing, and we knew what we were looking for. He constantly butted in while we were talking to each other, and followed us around staring at us. It felt pretty uncomfortable. I understand it is his job as a salesman. But, no other furniture stores made us feel that uncomfortable. They had a great selection. However, the customer service was pretty lacking.
Staff wonderful. Many good buys.
Bought a new couch set at a decent price
Nice helper in store. Found a good couch in our price range.
Do not purchase from Ashley Furniture! Took half a year to get all furniture that came in 3 different deliveries. 2 of 3 deliveries they left damaged furniture. When you call they tell you someone will call you back within 24/48 hours then AFTER 48 hours you just get a text saying a technician will contact you soon. Customer service is a JOKE! Paid for install, came home and the bed which is the only thing they had to put together, was put together wrong! We had to take apart and put together correctly for the side rails to even go into the footboard. I would highly suggest using a mom pop furniture store as they have inventory on hand and can deliver next day!
Highly recommend the Pensacola, FL show room. They were a lot of help especially with me being out of town working in south Florida. Let my fiancé go in and pick out and they did everything with me by phone to finish up the purchasing process. Jon in this store is also highly recommended and their customer service was great as well!!
Colleen was very knowledgeable with the mattresses, I'd recommend seeing her!
I found the same furniture online for hundreds of dollars cheaper. The sales ppl are like cover crafts around you. I didn't purchase anything
great variety of furniture
TV stand took so long to be delivered. I was assured that all furniture that is purchased will be delivered 4-12 weeks. It has been 16 weeks and still they don’t know the time frame when it will be delivered. Rest of the furniture was delivered on time. But in different times. Also, at one point when they delivered part of the furniture, the carrier didn’t even want to put the furniture together and were very rude to my parents. When I paid first hand to get the furniture to be put together. If I knew it would’ve taken this long, I would have got the other furniture somewhere else. BUYER BEWARE!!!!. They will promise you that it will be delivered on time but that is truly not the case
Keith was awesome. He was helpful and very knowledgeable. We walked away purchasing a mattress, living room set and bedroom set. Go see Keith.
We bought a really nice bedroom set. It hasn't been delivered yet but customer service was really great.
Delivery took longer than expected, however the gentlemen that delivered my furniture were so fast, efficient and professional. They carried a large sofa upstairs and made it look so easy! They were pleasant and wasted no time getting everything set up. I was very impressed with them and would recommend Ashley Furniture based on my interaction with them.
The only good thing about this place is the quality. They have one of the worst delivery services I've ever seen a company have. The first time we ordered stuff they called us and let us know the delivery is on its way. We called back because they hadn't arrived and they explained that there was some sort of delay and had to change it to the next Tuesday. Tuesday rolled by, and we called because they still hadn't delivered and they told us that the stuff wasn't being delivered, it was STILL IN THEIR WAREHOUSE. AND WE HAD TO WAIT A FEW MORE WEEKS. Today our other order was supposed to arrive, we're not always home so we took the day off FOR THE DELIVERY. 7:30 rolls by, we called them at least 3 times with no answer, they finally called back and told us they had the number WRONG. The lady who helped us is one of the worst Ashley's employees I've ever seen. She wrote our last name wrong and instead of putting the 850 which is the OBVIOUS FLORIDA FIRST NUMBERS, she put 859 therefore when we called they told us they called AN 859 instead. SO WE WASTED A WHOLE DAY THAT WE COULDN'T WASTE FOR THE DELIVERY. NOW THEY HAVE TO COME BACK ON A WEDNESDAY, A DAY WE'RE EXTREMELY BUSY AND CAN'T TAKE THE DAY OFF. ASHLEY'S, YOU WILL LOSE CUSTOMERS FOR THIS.
The store and reps are great until they have your money and tell you that your furniture will be delivered in 8 weeks. 4 months later still don't have the furniture and is a nightmare to get through to customer service via phone or web. Only decent customer service is driving to the actual store because the assume you are there to shop and not ask for a refund. Then we asked for a refund because we were fed up with waiting ( of course the 4 month delay was due to 'covid'). The store manager can't give a refund without sending it out for approval 🙄 Apparently, we are to hear back within 24 hours,( not holding my breath) keep y'all posted on how this turns out. Good luck trying to get anything done via the phone or online chat, the phone system hangs up on you, the call back feature doesn't ever call you back and the vitual assistance do nothing but bounce you from rep to rep and ask you the same questions over and over. Overall terrible experience and would not ever shop here again. Gonna stick to Alyssa's and Lazy Boy furniture stores.
David Etheredge was most helpful pleasant polite and professional and knowledgeable, great selection of furniture
Their pricing and service is great!
When we ordered our furniture and mattress we were told 4-12 weeks. It’s been past the 12 week mark and every time I call them, they tell me they’ll call me back tomorrow but never do! 3-times this has happened. My bed was delivered with incomplete parts so they couldn’t put it together. They mailed me the parts for their tech to put together and they still didn’t send everything. The tech is helpful but I’m gonna have an assembled bed with no mattress. I’m 27 weeks pregnant and am in need of that mattress ASAP! Save yourself the headache and go elsewhere. **UPDATE: It was the assistant manager who said was going to call me and never did. When I went to cancel my order and return the mattress protector, he was short and at one point raised his voice at me for the question I asked. **
Good service and lots to choose from. Prices are mid to high scale.
Great furniture, quality and selection
Store is clean, staff is friendly and very helpful.
Nice furniture. Nice people, I only couldn't give it 5 stars since it can take up to 3 months to get your furniture.
Clay, Emily and John were absolutely awesome and attentive. So stop by and check Ashley Homestore i got some great buys today. They have some beautiful furniture and accents.
Customer service at the store was great. The issue is that they said I would have my items delivered in 4 weeks. 4 months later and my order is still in limbo. Customer service, over the phone, has no clue on when my items will come in. All they keep saying is it "should" be in 6 to 12 weeks. I understand that the COVID times can make things difficult, but this is ridiculous. Very disappointed.
Five months later and I still don't have all of my couch! Let me start off by saying I fully understand the extended fulfilment times due to COVID. My issue is with the poor quality of customer service and handling of my order. I ordered a reclining sectional back at the end of January that put me out about 6000 dollars. I was told my order would take about four weeks which was great. The seats for my couch came in about two weeks and the arms that have the power reclining function for the couch were set to be delivered the next week after. Thinking I was going to have all of my items delivered, I sold my old couch. When it was time for the arms to be delivered, I took off of work, and no one showed up. Later that day I got a text saying that the arms were delayed and that they were "keeping an eye on my order". Well, it's June now and I still don't have my arms. I have a few seat cushions just sitting there in my living room without the $6000 functionality I paid for (I can't recline the couch without the arms). I have called the store, customer service, and everyone else I can think of. NO ONE can tell me when these arms are going to be delivered or what the status is. It's absolutely ridiculous to be kept waiting this long!!! I would have much less of an issue if for one, everything was delivered at the same time and I could have just kept my old couch until the new one arrived. I would also be less irritated if there was some sort of tracking or new estimated delivery date for my order. I don't understand how I can go from having a delivery date for everything to NO ONE being able to tell me where the rest of my couch is!! I'm just stuck waiting here until they decide to deliver it. At this point every time I receive a text that says "we are looking out for your order" it's like a slap in the face. The rest of the couch is going to be worn compared to the arms when I get them and it's going to look terrible! There has been no discount, no "sorry for the inconvenience", nothing. I normally love Ashley Furniture, but this is ridiculous. I will definitely never order from here again based off of this experience. Good luck to those who do!
Michelle Rodgers was great and and very respectful and quick we Loved how he took care of all our questions !
Ashley HomeStore has terrible customer service! None of the customer service reps could answer questions, thus they were of no help at all. How Ashley HomeStore can have people representing them who read from a script is surprising. There website does not allow you to select a date for delivery, some system does that. As that system picks dates that make Ashley HomeStore’s life easier, not the customer. They can’t adjust delivery date but tells the customer to contact the shipper to make arrangements. Why should a customer have to fix what Ashley HomeStore initiated? As a result I cancelled my 2700 dollar order! The worst customer service ever! Do not waste your time and money with Ashley HomeStore, I received better customer service from Afghan shopkeepers in Kabul when I work there! If this would let me post without giving any starts I would have. NO STARS FOR ASHLEY HOMESTORE!!!!
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
Ashley furniture has ruined my motherhood experience! I was 32 weeks pregnant when I ordered my recliner/rocking chair and they told me it would take 4-10 weeks to come in. It has been almost 15 weeks since I ordered it and they have NO eta on when it will come in. My baby is now 7.5 weeks old and I still have yet to rock him in the rocking chair I was promised would be here weeks ago. I’m disappointed and still waiting! DO BETTER Ashley Furniture!
We have had nothing but problems with Ashley Homestore Pensacola. We were very excited to order a new living room suit and dining room table and chairs the week of Thanksgiving 2020. However, it has been a nightmare! We didn’t receive our entire order until March 25th 2021. When it finally came the delivery driver let it fall out of the truck which caused the reclining mechanism to break in the couch and a whole in the leather of the chair. So we contact the local store who makes an appointment for a service guy to come (more waiting). Then the service guys doesn’t have the items needed to make the repairs and has to order them (more waiting). Once the items to fix everything arrive, we have to wait for the service guy to come back out. Then I get my bill. It was supposed to be $185/month since it was 60 months zero interest. Well, the bill says $315.66/ month. BIG difference! I call the bank and 45 minutes later they say it is a merchant problem that the store charged my account wrong and it’ll take Two billing cycles to get resolved and I AM RESPONSIBLE to pay the higher amount until it’s fixed or I will get a late fee. Are you serious???!!!So I call the store and their ridiculous phone system transfers me to a call center in Georgia. I finally get to the actual store in Pensacola and of course the store manager isn’t in but the assistant manager is. So I explain the situation and all she does is get my phone number so she can look into it and call me back. RIDICULOUS! I DO NOT recommend doing business with this company! Go anywhere else!
They have awesome sales reps and awesome delivery guys! They will take care of you!
My furniture has literally been broken since the day it was delivered. I’ve had it for six months and I cannot even get a return call from this store to correct these issues. Next step small claims court. Buyers beware!
So our salesman started off a bit suffocating, but once my wife and I established we would flag him down when we were ready, he respected that. He didn’t call me a hundred times like other salesman have in the past. Delivery was very slow, but that expectation was set before we ever purchased and they did get it here before the 6week expectation they set forth. So that was good. Most definitely under promised and over delivered. As long as I live in the Pensacola general area, I will only shop at this store.
Friendly people but very expensive.
Little pricey
Ordered a mattress in December. Now almost April and it still hasn't been delivered. Bought a 2nd bedroom set from Babcock and had all of it delivered in 5 days. Will never shop at Ashley again.
Blake is awesome at what he does! Had to return to the store a few different occasions, each time He was super friendly and incredibly knowledgeable about the mattresses and their different features. Ended up with the perfect mattress at the perfect price! Referring all our friends to Blake at Ashley on 9th ave🙂
I had an awesome experience with Alicia Salazreyes at Ashley Homestore in Pensacola! She was very professional, super friendly and definitely enjoys her job assisting her customers with meeting their home needs.
We Will Never shop at Ashley Furniture again. My Brother ordered a Living Room Set A week before Thanksgiving 2020. Paid Cash Money. After Three and a Half Months still haven"t Got It. They said A Week be fore Christmas He Should Have It still Not Deliveryed. Said Covid had Things Held Up. Called A Week ago they said have Two Pieces waiting on Th Other Piece don't Know when it will be In We are going to Get OUR Money Back. Ashley Have Awful CUSTOMER SERVICES NEVER AGAIN We We Shop There
Alicia Salazreyes is awesome !!!! I recommend her for any furniture needs you may have .She is very patient and goes beyond for the customer. I walked out the door thinking boy I really got a deal.
Alicia Salazreyes just helped us pick out our dining room table and foyer table. She is freaking amazing. Highly highly highly recommend you go speak to her. We will come back to her from now on. Pleasant experience
Do not waste your time or money here. I ordered 4 months ago and have received a few of the items I ordered but am still waiting m for the most important part, the bed. If I’d known before purchasing that they apparently do this to most people (see their other reviews) I would have gone elsewhere. I deeply regret purchasing here.
Alicia helped us today and she was just WONDERFUL! She spent over an hour helping us get the mattress that was a right fit for us - not the most expensive one. Thank you for the great experience! God bless you!!
I visited this store today with the intention of just window shopping but the sales rep, Alicia gave me such a warm welcome and assisted me with my search for a perfect mattress and yes she delivered! Alicia was brilliant and amazing to work with and this was a one stop shop for me. I am very pleased with my purchase today and the excellent customer service I received.
We had an amazing experience at Ashley HomeStore in Pensacola. Alicia was amazing and helped us through the whole process! She even helped entertain our 2.5 year old while we finished up. I would highly recommend buying your furniture from here!
Furniture is great, so is the service and delivery.
great products at great prices
I’m in a wheelchair, and was excited to be able to maneuver around without hitting anything or bumping into people. Excellent use of space!
Very happy with our salesman Brett!! He was informative and straight forward! We ended up with the couch of our dreams!! Recommend Brett at Ashley’s on 9th Pensacola!!!!!!
Nice furniture, well priced. Medium quality and assortment of selection.
My kitchen table looks awesome thanks to Alicia Keys
All the workers there are so very helpful! Ms. Dana did an amazing job. Even in the darker times of 2020 there are still great people and one of them is Ms. Dana God bless her!
I went to pick out new furniture yesterday and had the best experience at Ashley HomeStore. Alicia was our sales consultant and she made everything so fun and easy. We will definitely be shopping Ashley for furniture in the future. Thanks Alicia!
It’s amazing , it takes time to receive your items but there being handled with care.
Amazing delivery team!!! On time and so very nice!
Great selection, great prices and fantastic staff. Best selection and prices on mattresses also.
no problem posting my Pensacola Ashleys Review now went to many Furniture stores for a bedroom set. Rooms to go could deliver in 1 to 2 weeks. Ashelys told many customers did that and waited longer . well 9 weeks no Bedroom set from Ashleys and many customers reviews from this store say waited long time and half stuff came or damaged. So do I get money back go somewhere else wasting my time I already invested or do I wait 3 more weeks and it could work out well or not? 🙄 not happy it has been 9 weeks.
Good furniture your wife WILL SPEND YOUR MONEY
Good service and selection of living and dining room furniture
Ashley’s has lovely furnishings that are a great scale for larger spaces. We purchased our living room from them back in March and had no issues at all. In July we purchased a dining room set and that’s where the good service ended. It took Ashley’s weeks to make the first delivery of our dining room. They delivered our table and only 2 chairs! Months went by with no one contacting me as to when the rest of my chairs would come in. Finally at the END of October they have delivered 5 more of my chairs... I ordered 8 chairs total! I’m still missing one. They won’t be delivering it until November 2nd. Now I know covid has made deliver times longer and mistakes happen but this is nearly comical at this point. Had I known I’d spend 4 months waiting for my dining room to be complete I would not have purchased it. Their delivery people are always nice and friendly so no complaints there. I am just frustrated at the fact that it’s taken 4 months and 3 separate deliveries to get my room.
Quality products with professional and friendly service.
Very nice employees and beautiful furniture. They were able to work with us on prices which was great. I recommend shoping here.
Very friendly and very helpful. Nice selection of furniture for all budgets.
I have purchased an entire living room and dining room from this location. The people in the store are very nice and the same can be said about their delivery and repair people. However, I purchased a dining room in July and they are unable to deliver chairs until late September and that is utterly unacceptable. They need to do something about not having products to customers within a timely manner. If I hadn’t had such kid delivery/repair experiences I would be giving them 1 star. I will not be spending anymore money at this or any Ashley’s again.
Great selection and very courteous staff.
Lovely costumer service! Brittany was very nice and very helpful!
The friendly team at the Pensacola store were very patient and helpful, as we changed our minds mid buying process. They were engaging, offered some advice, and made us feel confident that we were making good decisions, and that our styling choices made sense...and would look great when they arrived. The delivery team was great too. They were in and out quickly, and yet the process didn't feel impersonal or rushed.
Just rude & obviously don’t want my business. Not one person spoke to us the entire time (15 minutes) we were in there. One lady totally & blatantly avoided us 3 times.
Great experience Brett was absolutely amazing!!!
***Update*** After filing a BBB complaint and posting this and a google review. I was contact to assist in all the concerns listed below. Even though I would never use Ashley again...I do appreciate the follow through. First Off The Sales Team In The Store Wasn&'t That Bad, But I Wish Someone Had Warned Me Of What BS I Would Be STILL Going Through Almost 4 Months Later. Loxley HomeStore( Assuming This Is The Parent Company) Is Complete CRAP! The Sad Furniture Saga Starts In March: 1. The Team Who Delivered My First Round Of Furniture....Scratched The Paint Off The Walls In My Entry Way. The Man Who Was Completing The Delivery Offers to &"Fix&" It If I have Paint....Really...Like I Managed To Move A WHOLE Sectional Out Without One Scratch...2. They Deliver A Lovely Wood Cabinet Piece That Apparently Was Put Together In The Dark Because One Doors is At LEAST A Half Inch Off. The Delivery Driver Attempts To &"Repair&" It But States There is No Time....So They Order A New Door To Be Delivered, and Say Someone Will Call To Schedule The Repair...THIS Was In MARCH! Still No Repair...I&'ve Attempted To Call And There Has Been No Follow Through At All...This Is The Worst Because I Have Actually Been Paying For A Piece They Delivered To Me DEFECTIVE...And Now Can&'t Return It Or Exchange...Every-time I Call To See When The Miraculous Scheduler Will Call...They Blame It On COVID...But They Have Had No Problem Getting The Other Delivery&'s Scheduled To Me...Except The Chair...3. I Ordered A Pretty Good Amount Of Furniture One Of Which Was The Kleemore Accent Chair In Yellow...At The Store I Was Told The Delivery For This Chair Is Late May...We Are Now In LateJune....They Have Provided No Status, No Alternative, No Hey Do You Even Want It...No Call Or Email...Nothing. I Really Wanted This Experience To Be Easy...But It&'s Been A Never Ending Saga Of Excuses Of Why I&'m Not Receiving Even One Fraction Of Service I Received In Store...It&'s Unfortunate To Know They Don&'t Give A SIT After You&'ve Signed and Are Out The Door.
***Update*** After filing a BBB complaint and posting this and a google review. I was contact to assist in all the concerns listed below. Even though I would never use Ashley again...I do appreciate the follow through. First Off The Sales Team In The Store Wasn't That Bad, But I Wish Someone Had Warned Me Of What BS I Would Be STILL Going Through Almost 4 Months Later. Loxley HomeStore( Assuming This Is The Parent Company) Is Complete CRAP! The Sad Furniture Saga Starts In March: 1. The Team Who Delivered My First Round Of Furniture....Scratched The Paint Off The Walls In My Entry Way. The Man Who Was Completing The Delivery Offers to "Fix" It If I have Paint....Really...Like I Managed To Move A WHOLE Sectional Out Without One Scratch...2. They Deliver A Lovely Wood Cabinet Piece That Apparently Was Put Together In The Dark Because One Doors is At LEAST A Half Inch Off. The Delivery Driver Attempts To "Repair" It But States There is No Time....So They Order A New Door To Be Delivered, and Say Someone Will Call To Schedule The Repair...THIS Was In MARCH! Still No Repair...I've Attempted To Call And There Has Been No Follow Through At All...This Is The Worst Because I Have Actually Been Paying For A Piece They Delivered To Me DEFECTIVE...And Now Can't Return It Or Exchange...Every-time I Call To See When The Miraculous Scheduler Will Call...They Blame It On COVID...But They Have Had No Problem Getting The Other Delivery's Scheduled To Me...Except The Chair...3. I Ordered A Pretty Good Amount Of Furniture One Of Which Was The Kleemore Accent Chair In Yellow...At The Store I Was Told The Delivery For This Chair Is Late May...We Are Now In LateJune....They Have Provided No Status, No Alternative, No Hey Do You Even Want It...No Call Or Email...Nothing. I Really Wanted This Experience To Be Easy...But It's Been A Never Ending Saga Of Excuses Of Why I'm Not Receiving Even One Fraction Of Service I Received In Store...It's Unfortunate To Know They Don't Give A SIT After You've Signed and Are Out The Door.
Had the BEST Experience with Brittany today at Ashley Furniture!! She was efficient and friendly. Can’t wait to get our new furniture!!
We came to Ashley Furniture expecting to look around and then go somewhere else. Their associate, Dana was absolutely fantastic She listened to our comments and guided us through the displays not wasting our time on items we're not interested. She stuck right with us at every decision tree. She presented the pros and cons of each piece of furniture. When all was said and done. We furnished 3 bedrooms complete, living and dining room and finished off the mattress for our master bedroom. Quality was excellent and the customer support was beyond our expectations. As we begin to accessorize, we'll be seeking Dana again. Job well done
Dana was so very helpful and such a pleasure to work with.
Dana S. is the BEST! She has helped me pick out furniture on 2 different occasions and she was incredibly patient and helpful both times. She stood behind what she told me and even advocated for me with the manager to be sure they did the right thing when it came to honoring the warranty time on their website. She is very trustworthy and professional. I returned to this store because of her and so did my daughter!
We love working with Keith Braswell at Ashley. We don't buy furniture if he's not working- we will wait until his next day at the store. Keith has been very patient with us and he allows us the space we need to make decisions without feeling pressured. We are building a new home and Keith has helped us pick out new furniture for almost every room.
We paid in full for our sectional June 3 at the store. We were told that there would be delay in delivery because of COVID and it would be delivered July 16. Three parts of the couch were delivered end of July, but the end section chase lounge, that holds the couch together, has been delayed for the 4th time. The sectional looks horrible and embarrassing in our new home without the end section the cushions will not stay on the couch.
Great experience today shopping with Brett Sawyer, 🙂😁 he was very knowledgeable and helpful and very patient helping us find the perfect Sectional sofa and recliner. Shopping was very nice to no pressure whatsoever to buy. John Kilpatrick was very kind and courtesy 😀 😊 Setting up our future delivery date , and completing our paperwork and answering all my question and very helpful. Both are Great employees ! ⭐⭐⭐⭐⭐
Dana, was absolutely wonderful. Great customer Service. Very helpful and knowledgeable. Quality outdoor furniture!
Great experience with Brittany. Bought a leather sofa and loveseat. She was very friendly, courteous and eager to help. Definitely recommend.
Botched delivery on multiple fronts. Also, the 'discount' we received as part of a deal they have with our employer, was not a discount. I went online and found the same bed for the same price ordering it from their website. That's not good business. Wound up canceling our order because the delivery truck showed up without the mattress to the bed. They also didn't have the screws needed to put the bed together. I can say that they refunded my money same day and it was not an issue. For that reason I'd consider giving them another shot - but only with something I can purchase and carry home in my own vehicle same day.
Brittany is simply wonderful and so very friendly! She found us the exact bed set we were looking for and was quick to get us in and out with the best deal. Go and find her if you need furniture!
Great experience and customer service from Brett.
Thank you so much for your help Brittany! Can't wait to get our new furniture! Go see Brittany she is great!
Brett was an amazing and helpful salesman. If you need something ask for Brett
Very nice people
Nice product. Salesman Brent, didn't have the time of day for our sale, told us there were other people to help instead of us. We were about to go elsewhere when a very nice woman came to us and we purchased what we wanted from her. I have doubts about going back with there customer service.
We received a box a couple of weeks ago (months after ordering and my original shipment date was for April. So I have already been waiting an extremely long time for this bed.) We went to put the bed together and The box we received only has the headboard. Not the rest of the bed. So you charged me for the entire thing, but only sent part of it? MONTHS after the date I was originally set to receive it? I ordered a mattress and a bed at the exact same time. No where on my original order did it say my bed was on backorder and it had an April shipment date (I have the original emails if you would like them). I received the mattress months ago and it has been sitting in my living room while we wait on the bed because it's a different size than our old bed. Our old bed that just got carted off and sold a few hours ago. Ya know, becuase we thought we'd be putting together our whole bed today. Instead my BRAND NEW mattress is on the floor becuase y'all only sent half of the bed I paid for. This needs to be fixed. I spend over 800 on a new bed and mattress and I now have to put my mattress on the floor due to company error? and I've tried reaching out his phone, email, online, etc etc etc with zero luck. absolutely ridicul
Horrible. Double charged me. Sent me an extra set of chairs and then told me if damaged or stolen before ups can pick them up I have to pay for them and wanted me to store them in my house from Thursday till next Tuesday. Called and left 10 messages still no call back. I am pissed over rated and I wanna actually have them come and get the furniture take it back and go to raymour n Flanagan or bobs. They have way better service and customer service as well!!! Also I spoke to a manager who was rude last week when the initial order was placed. As I have said problems from the moment I placed the order over 2 weeks ago.
It was excellent! I purchased the reclining loveseat we wanted plus we bought a dining room set.
Brett was amazing! Super helpful and friendly, seriously if y'all need any furniture ask for Brett, he will provide the best customer service experience!
I am very disappointed with the service I have received from this company! I will never shop with them again! I purchased a bed for my daughter in April! The bed was supposed to be delivered 3 weeks after my purchase. The day before the bed is supposed to arrive I receive a call explaining that the bed came in damaged and that they would not be delivering the bed to me and that they would reach out to me to reschedule. The following morning (the day of original delivery) I receive a call from delivery men who tell me they are dropping something off. They arrive at my house and drop off the under storage part of a bed that I haven’t even received nor do I know when it will arrive! (This storage is useless without the bed.) I did not receive a phone call that day at all To explain to me why half of the items arrived that I paid for. The following day I receive a call from the same representative who originally called me who explained once again my bed is damaged and that they were NOT supposed to drop off the storage part of this bed and she had contacted them not to. At this point the bed that came in damaged is out of stock and they do not know if my bed will be back in stock but ensure that it will be here on June 30th. This bed was ordered APRIL 22ND!!!! My child has went without a bed for 2 months!!!! I explained my frustrations with this rep and she offered me a $25 gift card..my child not having a bed for 2 ENTIRE MONTHS is worth more than $25 coupon I have to spend within their store!!! I am upset and do not understand why my money has been withdrawn from my account but I do not have a bed yet! The lady eventually offers me with what she could do AT MOST was $75...which is still unacceptable!!! I ask to speak to a manager and she says she is the highest she can go up to speak to in order to fix this problem! I never receive $75 off the order despite her promising it! My child deserves to have a bed in her room. This entire storage set is beautifully crafted and it’s a shame that this entire experience has been so miserable to the point I would rather shop with a more expensive competitor in order to have a better customer service experience! At this point I will take an entirely different bed for a discount and a different bed! This has become ridiculous! It’s been well over a month since I spoke to the rep about this and no one from the company has reached out! I have never been one to complain but this was just the worst customer service experiences I have ever had. It is now yet ANOTHER week before the bed is supposed to arrive and I am being told it is going to be YET ANOTHER WEEK. I’ve tried to call customer service and I either get sent to leave a message. I can’t even speak to anyone. I’ve even reached out to try to return the item and get my money back and phone call disconnects after sitting on hold for 25 minutes. MY 3 YEAR OLD DAUGHTER HAS BEEN WITHOUT A BED FOR OVER 2 MONTHS BECAUSE OF THIS COMPANY!!! Who has not once tried to reach out to fix this problem they have created or offer me compensation OR A BED FOR MY CHILD. Spend the money and shop with someone who values your money! I WILL be reaching out to the BBB
On April 1st, I placed an order for a sectional couch. My delivery date was to be May 12th. That date was cancelled & rescheduled for the following Friday. On that day, I only received HALF of the sectional. Since then, they have cancelled & rescheduled the delivery date for the other half of the couch THREE different times. This week they called to cancel & is now saying it won’t be delivered until the 3rd week in July. I could understand this unfortunate situation with everything going on in the world if it was the whole couch needing to be delivered, but they already delivered HALF of the sectional. Upon hearing I was getting rescheduled again, I decided to cancel my entire order & get a refund. Very disappointed & dissatisfied.
First Off The Sales Team In The Store Wasn't That Bad, But I Wish Someone Had Warned Me Of What BS I Would Be STILL Going Through Almost 4 Months Later. Loxley HomeStore( Assuming This Is The Parent Company) Is Complete CRAP! The Sad Furniture Saga Starts In March: 1. The Team Who Delivered My First Round Of Furniture....Scratched The Paint Off The Walls In My Entry Way. The Man Who Was Completing The Delivery Offers to "Fix" It If I have Paint....Really...Like I Managed To Move A WHOLE Sectional Out Without One Scratch... 2. They Deliver A Lovely Wood Cabinet Piece That Apparently Was Put Together In The Dark Because One Doors is At LEAST A Half Inch Off. The Delivery Driver Attempts To "Repair" It But States There is No Time....So They Order A New Door To Be Delivered, and Say Someone Will Call To Schedule The Repair...THIS Was In MARCH! Still No Repair...I've Attempted To Call And There Has Been No Follow Through At All...This Is The Worst Because I Have Actually Been Paying For A Piece They Delivered To Me DEFECTIVE...And Now Can't Return It Or Exchange...Every-time I Call To See When The Miraculous Scheduler Will Call...They Blame It On COVID...But They Have Had No Problem Getting The Other Delivery's Scheduled To Me...Except The Chair... 3. I Ordered A Pretty Good Amount Of Furniture One Of Which Was The Kleemore Accent Chair In Yellow...At The Store I Was Told The Delivery For This Chair Is Late May...We Are Now In Late June....They Have Provided No Status, No Alternative, No Hey Do You Even Want It...No Call Or Email...Nothing. I Really Wanted This Experience To Be Easy...But It's Been A Never Ending Saga Of Excuses Of Why I'm Not Receiving Even One Fraction Of Service I Received In Store...It's Unfortunate To Know They Don't Give A SIT After You've Signed and Are Out The Door.
Disappointed in selection for swivel rockers but found a table we liked while in there. Brittany helped us and was very nice and helpful.
Nice
Tim was awesome. Nobody approached us as we walked the entire store. After Tim was finished with the customers he was helping, he helped us. we were easy sales!
This is our first furniture shopping experience and it has NOT been good. We purchased a sectional couch and a dinning room table set the beginning of May. Our delivery was set for may 26 and a week before that date we received a call saying our couch is on back order and we won&'t be getting it that date but could get the table set still. I was pretty upset considering we had spent 4,200 on this furniture and was &"guaranteed&" a delivery date. We had paid extra to have everything delivered and set up. I had asked the warehouse customer service if there was any kind of compensation for the inconvenience and her reply was &"we can send you a $100 in store coupon AFTER all your furniture gets delivered&" (guess we will shop for the rest of our furniture elsewhere) Although I was upset about the couch being pushed back, I wanted the table ASAP so we agreed to have it delivered. WELL, it just got delivered. DAMAGED and without proper base plate to set it up. Once again, so disappointed. So now we have no table and no couch... yet 4,200 out of our bank account for furniture that will arrive &"sometime soon&"
I gave them a 2 because the sales person was very nice and helpful but we ordered our sectional over a month ago and wasnt told it was on back order it was supposed to be delivered tomorrow got a phone message it was on back order so we wouldn't get it for 3 more weeks. I paid 200 for delivery I expect it to be delivered on time. I love ashley furniture but they need to offer you a discount or partial refund on delivery if they keep changing delivery date. I hope it comes in looking ok we shall see.
Have been trying to contact anyone for days. Our chair was supposed to be delivered yesterday. The money came out of our bank account, when we placed the order, but no confirmation email, no call backs, no answers to our calls. I am starting to think this is a scam company. Who takes someone's money, doesn't deliver on time, and doesn't respond to calls, or update you that the delivery is late? We placed the order over a week ago now and thought it was weird we didn't get an email, and that is how long we have been trying to get in touch with someone.
Sales lady was wonderful but I had trouble getting the store to return my calls. The delivery men were so kind and professional I love Ashley’s furniture and would shop there again just don’t call them if you need help.
Don't get me wrong, Ashley has a lot of great furniture and choices...just DO NOT listen to the speel about extended warranties, read the fine print yourself before you sign and pay for it! We purchased high end easy chairs warranties that we were told would cover any I issues...until one of the charging stations stopped working. Does not cover it! Misrepresentation.
Friendly, knowledgeable, and personable sales folk and financing people at the Pensacola store. Wonderful experience. Terrific delivery guys too
If anyone is purchasing furniture from Ashley Homestore in Pensacola M4 and they offer you a ℙ𝕣𝕠𝕥𝕖𝕔𝕥𝕚𝕠𝕟 plan through Guardians ℙ𝕣𝕠𝕥𝕖𝕔𝕥𝕚𝕠𝕟 Products. DO NOT PAY EXTRA FOR IT. I paid 350 extra for a 5 year amazing plan for it my bed (purchased in 2016) it was supposed to basically cover anything that happened to bedroom suite. I sat on my bed and the slats broke causing my side rails to break/rip when the bed came tumbling down. It was covered under accidental coverage. HOWEVER, since I was sitting on it I was using the furniture therefore it will not be covered. What’s the point in a plan that doesn’t fully cover what it’s purchased for. This already is a tough time and now I have to purchase a new bed set.
We were waited on by Keith ! Ask for him by name ! Excellent service, knowledgable and no high pressure sales ! Highly recomend Keith !
Ashley furniture as a whole does a poor job of supporting their brand. Zero emphasis on clients experience or on doing what is &"right&". Was supposed to be delivered and set up but due to &"error&" somewhere it was just delivered. Product was delivered damaged and I&'ve been calling for 4 days trying to get someone to even take the call at their call center. Store managers have zero ability to support their sales or clients after the sale.
Trust me you do not won’t to spend your money here. Take my personal advice go elsewhere. The customer service is bad. If they make a mistake they will not make it right.
Best furniture place
great price excellent service
Great furniture.
Spent 30 minutes walking around and NO ONE who worked there even said hello! Passed by many employees who looked less than interested to be working. Maybe I wasn't helped because I brought my children with me?
Your employees are very helpful and knowledgeable. Danish Alshaher was very good to us and made the experience great.
Customer service is great, furniture is utter and complete garbage, especially for the price.
Excellent service in Pensacola Florida USA
We have always had great experiences and quality products from Ashley&'s. Today was no different. We were met at the door by Brett Sawyer, who took care of what we needed. He didn&'t hover and let us shop. When we needed him he was excellent. He was patient, Especially, when the wife kept changing her mind. He made constructive suggestion while not being pushy. Great personality. The store is clean and nice, they have a good selection of merchandise.UPDATE: Unfortunately my opinion on this Ashley&'s HomeStore is quickly evolving. In a negative way. My view on my In store experience has not changed, however, since our visit, Ashley&'s has failed to meet my expectations. Delivery of my purchase has been a nightmare. We were told there would be two deliveries on Jan 17th and one Jan 24. On Jan 17 we received our dining table minus 1 chair, a rug, and a TV cabinet missing a shelf. We were told by customer service the chair would be brought on the 24th and the shelf would be sent through UPS. The Chair and a half that was expected was on back order they said. The shelf arrived about a week later by UPS but was the wrong shelf. We were then notified by Ashley that our Jan 24 delivery was being moved to Feb 3. They informed us the couch was available and we requested the couch be delivered on Jan 24th as originally scheduled since we have been sitting on beach chairs since Dec 13. They agreed, but two days later called and stated the couch was no longer available and would be brought to us Feb 3 with all the other furniture. On Jan 30 we received a call from Ashley&'s saying our order would now be delivered on Feb 11 because nothing was available. Very frustrated with Ashley&'s right now. I would change to NOT RECOMMEND this store. Oh, and we still haven&'t gotten the replacement shelf from UPS or any update when we might see it.
I liked how Keith approached us and offered to help but stayed in the background when we were looking at the different items. I hate pushy sales people, and he was definitely anything but that. He was there when we had questions and when we were ready to place our order yet was not intrusive while we were shopping.The delivery gentlemen were professional, quick, and got the job completed in a timely manner.The day we purchased the furniture, we had already been to four other furniture stores. The sales people in the first two were so pushy, the sales people in the third store acted like they could care less if we were there. When we got to Ashley Furniture, Keith greeted us then gave us our space. 50% of the reason we purchased furniture that day was because of Mark's professionalism especially because we were initially simply window shopping.
Great sales person great experience friendly atmosphere, they treated me very well
Great experience buying a sofa with Meagan, very professional, patient and competent seller! High quality furniture, thank you Ashley. I'll come back!
Dont expect much from this location. Went to get a new bedroom suit for my wife before christmas and I had to hunt someone down who was not even helpful
Tim at Ashley Furniture is the man to see! He helped me and my partner for 2-3 hours while we toured the store numerous times. We tested nearly every mattress and decided between three bedroom suites. We had one specific couch picked out online. Once we located it in store, Tim made us aware of the fact it was on clearance and bundled with a huge rug, two end tables, coffee table AND two lamps! We couldn’t pass up that deal! Also, Donna, Alayna and John made our experience worthwhile! We left the store thrilled and thankful after purchasing everything mentioned above. This is my second experience with this company. Not sure I’ll ever shop differently!
Got a deal on a couch here,John Simms helped me find the perfect one!! Only $599 and $69 delivery-thanks!!
Went to several stores and shopped online for a new King-sized bed, mattress and base. Most retailers did an OK job, but we got sold at Ashley. We probably burned half of Brittany&'s day sampling everything they had to offer. Eventually settled on one more than I had planned... but it was a perfect set. Then, when it was delivered, we eventually discovered that the top-of-line base doesn&'t fit a standard king bed - the the base is too wide for the side rails. We went back and forth with Ashley...even having an &"engineer&" come out to see what could be done. Their final answer was that we would have to select either a different base or different bed. One problem: we liked them both.Short story long, I purchased bare boards myself and brackets. Made side rails that would fit. That way we got the bed/base/mattress set we LOVE and it fits.... and a $200 statement credit for our trouble.Best part of all was the continued support of Brittany and the CSRs at Ashley Home Store.One side note: Read the fine print on their extended warranty they push - specifically the exclusions. I&'m not convinced that it is worth it. Your call.
Love my furniture
Great customer service from staff members
I recently purchased a couch here and came back for the ottoman. Judy was such an amazing help from helping me decide if it would look good in my small space from showing me the best prices and deals. Thank you Judy!!
Wery clean store. Well decorated & appointed. Knowledgeable Sales staff
Great selection of furniture and very helpful sales staff.
My wife and I just bought the perfect couch at a price I legitimately could not believe. Props to Brett for being so helpful and patient with us, it was much appreciated. The only point of tension I have with my experience at Ashley’s was the rep who worked in billing and took care of our payment, Donna. I was surprise with how rude she was towards my wife and I, and with Brett as well. Not only did she barely look up from her desk the whole time we were there, acting very apathetic towards us, but she began exchanging very hostile words towards Brett that were entirely unwarranted and unprofessional, right in front of us. Despite this, we’re very pleased with our purchase and would definitely recommend going to Ashley’s for any furniture you may need, as long as you can stand the rude behavior in billing.
The Pensacola store associates deserve 5 stars. However the distribution in Loxley AL deserve 0 stars. We ordered our couch/ table set and had to wait 3 weeks to get it which was perfectly fine. Our delivery day finally came and the delivery driver did not call before he came as the email stated they would (or come in the quoted window) and of course he came by when we were picking up a Togo order 5 minutes from home. We called and were told he would come right back to us as he was only at the next stop, 2 hours later after no one came I called back and he decided to head back to Loxley AL and ignore all calls from the store telling him to go back. We were told regardless that they're supposed to come back to any houses that didnt get their furniture but this guy just didnt, so he was going to be sent right back to Pensacola to deliver since he made the errors. He decided to quit his job instead. Our delivery was scheduled for a Saturday so we ended up having to wait until Tuesday (monday was a holiday) before we got our couch and were told wed be the FIRST stop of the day. WRONG AGAIN. We were completely forgotten about, our delivery drivers told us they weren't told they had to deliver and that they were in our area all day but once the got back to Loxley they made them come back out with our couch. Then when we get our couch, it was missing the hook to keep the couch and lounge together as it was a sectional!! We were told the hook would be overnighted, we didnt get the hook for 3 weeks. I will never recommend anyone to ashley furniture due to this massive mess of an experience.
We have always had great experiences and quality products from Ashley's. Today was no different. We were met at the door by Brett Sawyer, who took care of what we needed. He didn't hover and let us shop. When we needed him he was excellent. He was patient, Especially, when the wife kept changing her mind. He made constructive suggestion while not being pushy. Great personality. The store is clean and nice, they have a good selection of merchandise. UPDATE: My opinion on this Ashley’s HomeStore is quickly evolving. In a negative way. My view on my In store experience has not changed, however, since our visit Ashley’s has failed to meet my expectations. Delivery of my purchase has been a nightmare. We were told there would be two deliveries on Jan 17th and one Jan 24. On Jan 17 we received our dining table minus 1 chair, a rug, and a TV cabinet missing a shelf. We were told by customer service the chair would be brought on the 24th and the shelf would be sent through UPS. The Chair and a half that was expected was on back order they said. The shelf arrived about a week later by UPS but was the wrong shelf. We were then notified by Ashley that our Jan 24 delivery was being moved to Feb 3. They informed us the couch was available and we requested the couch be delivered on Jan 24th as originally scheduled since we have been sitting on beach chairs since Dec 13. They agreed, but two days later called and stated the couch was no longer available and would be brought to us Feb 3 with all the other furniture. On Jan 30 we received a call from Ashley’s saying our order would now be delivered on Feb 11 because nothing was available. Very frustrated with Ashley’s right now. If I knew how I would change to NOT RECOMMEND this store. Oh, and we still haven’t gotten the replacement shelf from UPS or any update when we might see it.
The staff are all so helpful and they made my experience at Ashley HomeStore very enjoyable. I also found some great deals on a sofa and love seat!
Was told to delay my delivery date and now finding out they want to only deliver a ottoman after ordering a sectional with two end tables. The other pieces will be delivered after a few weeks.
This store was helpful and was able to provide us with what we need.
Great experience today at the Ashley homestore. Brett Sawyer was our salesperson and helped us complete our order in a quick and efficient manner, many thanks Brett!
Great experience today at Ashley homestore with Brett Sawyer as our sales person. He helped us complete our purchase in a quick and efficient manner, many thanks!
Very friendly and helpful
The lady that helped us was supposedly new. But yet the two people she went to for help didn't know much more. We were shopping for a new bed and the one we liked was 1999.00 and had a sticker on it for up to 999. Off. If you read the fine print it didn't go to that set. It went to a similar set. When she asked if we were going to finance and we said no she was no longer as friendly.. we went somewhere else.
Great people, all the employees were very helpful and the store was kept clean. The selection was huge and they had properly displayed the furniture. I will say however, that the prices are a bit high, and having said that, the Ashley line of furniture was rightly expensive and of good quality. However the other brands offered could be found cheaper elsewhere.
Saturday, my husband and I visited the Pensacola location on the suggestion of someone my husband recently met. We were in the market for a bedroom suite and were met by a kind salesman at the door. My husband has a service dog, a miniature Schnauzer, who is CLEARLY marked. She was well behaved as she is trained to be. The salesman told us about his schnauzers and even shared a picture with me. He told us there were bedroom sets all throughout the store and some items were on sale but not marked. He didn't follow us but stayed nearby in case we had some questions. He was very helpful to give us the prices for the sets we expressed interest in. My husband was walking a few feet ahead of me as we continued to look throughout the store. I noticed 2 female employees come up behind/beside us and one said, "ma'am pets are not allowed in our store." I replied "she is not a pet. She is a service animal." I was not offended at her comment as that happens sometimes EVEN THOUGH she is CLEARLY marked. She is not a breed most people associate with being a service animal, but she is a service animal and perfectly meets the disabilities my husband has. The woman then said "So I guess we don't have to worry about any children running around." I didn't even respond as her comment didn't make a bit of sense. We didn't have any children with us and there was nobody running around with my husband's dog. I have no idea why she thought that comment was an appropriate response, but it was rude and unnecessary! AND there was no apology for her oversight or her rude comment. She offended me when she offended my husband and his highly educated service animal who has been a life saver for my husband and allows him to function as normal as possible! We soon left the store while she and the other woman conversed and stared at us. We took our business elsewhere and Ashley Furniture HomeStore Pensacola will not be in our consideration for any furniture purchases as we continue to remodel our home!
Saturday, my husband and I visited the Pensacola location on the suggestion of someone my husband recently met. We were in the market for a bedroom suite and were met by a kind salesman at the door. My husband has a service dog, a miniature Schnauzer, who is CLEARLY marked. She was well behaved as she is trained to be. The salesman told us about his schnauzers and even shared a picture with me. He told us there were bedroom sets all throughout the store and some items were on sale but not marked. He didn't follow us but stayed nearby in case we had some questions. He was very helpful to give us the prices for the sets we expressed interest in. My husband was walking a few feet ahead of me as we continued to look throughout the store. I noticed 2 female employees come up behind/beside us and one said, "ma'am pets are not allowed in our store." I replied "she is not a pet. She is a service animal." I was not offended at her comment as that happens sometimes EVEN THOUGH she is CLEARLY marked. She is not a breed most people associate with being a service animal, but she is a service animal and perfectly meets the disabilities my husband has. The woman then said "So I guess we don't have to worry about any children running around." I didn't even respond as her comment didn't make a bit of sense. We didn't have any children with us and there was nobody running around with my husband's dog. I have no idea why she thought that comment was an appropriate response, but it was rude and unnecessary! AND there was no apology for her oversight or her rude comment. She offended me when she offended my husband and his highly educated service animal who has been a life saver for my husband and allows him to function as normal as possible! We soon left the store while she and the other woman conversed and stared at us. We took our business elsewhere and Ashley Furniture HomeStore Pensacola will not be in our consideration for any furniture purchases as we continue to remodel our home!
Clean store. Nice decor and choices
The worst customer service I’ve ever experienced after spending thousands of dollars on furniture for my new home.
Our experience at Ashley's home store with Jim Sims was awesome. He's very professional and helping us pick out a couch and loveseat end tables and lamps and a brand new bed. Yes we needed all this stuff.
I ordered bedroom furniture 3 weeks ago. With a scheduled delivery for today by 4:30 then it was 6:30. Then it was 8:30 pm. To make it worse the salesperson made the sale from me over the phone. I called her paid over the phone because I knew what I wanted. Then they charged me 140. 00 for the delivery That has not made it yet. I took a full day off work for this and drove 4 hours to be here. I will never buy any thing again from them Never. . . . . I will post this to Facebook's page so at least everyone knows Let me be clear I not it local to be sure it would be delivered on time That would be the Pensacola store Why wasn't I first on the delivery today I paid 3 weeks ago I advise people do not buy from them I will never again
I had an amazing experience but wish my delivery would've been sooner.
Always a good shopping experience.
Tina was a terrible sales assosicate. I had to repeat my self multiple times and she badgered us about buying items multiple times. Then she told us "we really should have started looking sooner" when we told her that we just started searching today. She was rude in other ways as well. I had to walk away at one point in our conversation. In general others on the phone that we spoke with were kind of not so nice either. They had a few decent items I like but It seems I will have to shop at other locations.
my experience with Susan was great
We had a great experience buying our furniture here. Kimberly was our representative and she put up with us coming back on several occasions over 5 weeks to make sure we were getting exactly what we wanted and We Did! So happy with our furniture. Excellent service and quality furniture.
Nice employees
I have been to Ashley a few times and was never impressed with the customer service till today, Brett you are a rockstar my friend! From the moment I walked in and was greeted by him to the purchase of my furniture, nothing but an absolute professional. Answered all questions I had and literally went out of his way to show me different pieces of furniture and decor that I asked about. If anyone in management reads this, you guys have an amazing salesman working there by the name of Brett, if anyone is in the market for furniture go see Brett you won't be disappointed. Keep doing what your doing my friend awesome job!!!
Big store. Clean. Good service.
I have been to Ashley a few times and was never impressed with the customer service till today, Brett you are a rockstar my friend! From the moment I walked in and was greeted by him to the purchase of my furniture, nothing but an absolute professional. Answered all questions I had and literally went out of his way to show me different pieces of furniture and decor that I asked about. If anyone in management reads this, you guys have an amazing salesman working there by the name of Brett, if anyone is in the market for furniture go see Brett you won&'t be disappointed. Keep doing what your doing my friend awesome job!!!
Very helpful sales person. Nice products.
(Translated by Google) Beautiful view of the pensacola bay in exxon gas station the assorted shop for a quick rest with typical snacks (Original) Hermosa vista de la bahia de pensacola en exxon gas station la tienda surtida para un rapido descanso con tipicos snacks
They really shouldn’t even get a star!!!! So we go to Ashley bc let’s face they do have wonderful furniture and the sales lady very nice but it took our whole afternoon when we bought a whole house worth of furniture, then when we get calls about deliveries stuff was left off right and left, then they broke our order up again, then 3 days before our order to be delivered 2 months after order they say it’s delayed again with even a for sure delivery date!! Also with our first delivery my fiancé was waiting all day long at home when we had plans to go out of town and he stayed behind without our family to wait on y’all for delivery and YOU WERE LATE!!!! We cancelled our couches which we desperately need and Only offer 100$ store credit??? How about no!!! We are sitting w our 7 month old on the floor bc Ashley can’t do their job and get us furniture in a timely manner!!! Never Again sAtan never again! I understand things happen but this was too many things and not the least bit concerned that we’re sitting on the floor!!
Customer Service is horrible and no one responds to complaint emails. I am beyond pissed right now.
WONDERFUL ! what a variety...mix n match...one stop shop Looking forward to my delivery ♡♡
My go to furniture store
Great selection and salesperson was extremely friendly and helpful!
I had a great experience, Colleen was very attentive and helped me to make the best choices for my budget. Thank you!
Sales was great .Delivery sucked . Kind of a $cam if they tell me anything over 500 dollars has to be delivered and then charge me delivery .And then when they deliver and put the new bed together they chip it up and scratch it up , leave dirty hand prints all over it .Never will i spend money here again unless i can pick up the merchandise in my own trucl and take home .
Go see Dana A! Very helpful and super knowledgeable. Even came in on her day off and got us a great discount!
Great place
Got a headboard with lights a year ago never worked since the day I got it delivered and now they are telling me they can’t do anything about it. I’ve called them since the first day I got it and that I wanted a new headboard that works. No answers for weeks and now I can get a new one so I bought a brand new headboard with damage for full price. Terrible experience!!
I got a great deal on my bedroom suit and it was easy from the call to the store, ordering over the phone and then the delivery guys were super helpful in setting up everything for me. It was such a hassle-free experience and I absolutely LOVE my new bedroom.
This store has horrible customer service and employees with foul attitudes. They have sales associates that say they will call you back, and will not. They refuse to actually give you the product you paid for and try to get you to get something else at a higher charge. They will start the warranty on items that have not even been delivered to you.
If I could give no stars, I would. Paid for furniture and they delivered it completely broken. Now it's on back order for almost a month. They knew it was broken when they put it on the truck. Please do yourself a favor and avoid this place at all costs.
Professional decorator assistance was genuine. It was not a sales clerk with quota experience.
I had a great experience at Ashley. My sales rep was very knowledgeable and helpful. I got some great furniture for a really good price.
First class sales staff! And quality service year after year.
Very good place to shop
Wow!! What a great buying experience!!! Brett was a great salesman, very attentive, and knouabout the different products. If you need furniture, talk to BRETT, he&'s the man!!!
I ordered a bed set for my daughter. I didn’t like the fact that it would take 4 weeks for delivery. The bed would be delivered in 2weeks & the dresser & end table would take another 2weeks. They delivered the bed without the hardware to put it together. The hardware takes 7-10days. I was told when it does come I have to schedule for them to come out to put it together. Needless to say my child doesn’t have a bed to sleep in until then. I paid with my debit almost $1500 for quality furniture and quality service but they dropped the ball. We are very disappointed....still waiting!! If they do not make this right I’m definitely not returning and I will inform others to stay away as well.
I gave a 9 because we could not take the recliner from the store on day of purchase, had to wait for them to order. If your not impatient like we are Ashley is great, Dana was very helpful
I absolutely love my bed set and Colleen was amazing. Very knowledgeable and kind.
Kimberly was the representative who took such good care of me and my family. She was not only knowledgeable about the furniture and accessories, but has a great personality. She walked with us and showed us great items and ideas for our home. We both strongly appreciate her insight and would strongly recommended Kimberly for anyone who is shopping at Ashley Furniture in Pensacola! :)
Colleen was great and very helpful!!
Today we came in to buy living room furniture and was greeted by Colleen. She was very helpful and knowledgeable. We can’t wait for our furniture to get in!
It's always uncomfortable for us buying anything new because we're such passive folks but Colleen made this process smooth and easy! Very excited about our new couch and chair!
I recommend the quality of the furniture and most of all the service. Kimberly was amazing helping me to pick furniture. She is warm, knowledgeable and professional. I can't wait to go back and get more accesent pieces for my home.
If I could give 0 stars I would. Pushy as soon as I walked in the door. I understand a salesman, but when a customer is uninterested and tells you no thanks leave them alone. Delivery was extremely unorganized. I agreed to push back my date because they were over booked. I waited all day yesterday when they showed up 4 hours late just to knock on my door and tell me they didn&'t load my delivery. Then had to wait another day to receive my mattress.
Ashley home store was a Plesesent furniture shopping experience. The staff were very helpful and help choose.
Friendly staff. Very helpful and patient. Great prices.
Miss Colleen at the Ashley store in Pensacola greeted us with a big smile and spent hours with us as we chose a houseful of new furniture for our relocation here from Colorado. She was extremely knowledgeable and also extremely helpful. Most of the pieces we ordered were in stock and have arrived in good shape. The delivery men knew what they were doing and were very courteous. We had a great experience shopping at Ashley and will certainly shop there again if the need arises.
Little high on price
I purchased a bed and nightstands. The same furniture was offered online from other suppliers for less. I decided to pay the extra and get it directly from the local Ashley&'s store thinking that if there ever is a problem then it would be handled with ease. This is also what the sales lady sold us on. Big mistake! One of the nightstands was delivered with a flaw in the finish. Well it&'s a month later and after multiple calls on my behalf I think my new nightstand may be delivered the week after next! The customer service with this company is awful! I will never again purchase from Ashley HomeStore. The only reason I gave two stars is because I do love the actual furniture... but I could have gotten it cheaper and I&'m sure with a lot better customer service from several other suppliers!!!
We have just relocated to Gulf Breeze from Colorado. I have never shopped at an Ashley furniture store before. We were greeted at the front door by Miss Colleen as soon as we walked in. She was really pleasant and helpful from the first time we spoke. She spent an incredible amount of time with us today as we purchased about five rooms worth of furniture over a 4-hr time-span. She was extremely knowledgeable and saved us a lot of money by telling us about the 25% military discount and the things on clearance. my husband and I were very pleased with the quality of the furniture that we purchased today... and the delivery time will be less than 2 weeks! We had a great experience shopping here, and I'm amazed by everything we accomplished today...a big thank you to Miss Colleen and Ashley Home Furnishings!
Not a very good selection of furniture, staff were rather pushy and was hard to really look at anything without them being right there ,they were kinda rude in the way they gave information and made me feel uncomfortable like they didn't trust me to be in their store. I don't like sales people to be so forceful and act so desperate for a sale.
Meagan and Amanda were absolutely amazing! They patiently helped me pick out furnishings for my whole home, and then worked with me to help me find an affordable payment plan. They made me feel so comfortable through the whole process, without adding any pressure. The furniture is great quality and the 0% financing is unbeatable.
If you are in the market for any home furniture this is the place to go! Meagan and Amanda are an A+ Team! Very helpful and informative! Will definitely return in the future to see them again.
Ask for Kimberly Hunter👍🏻. She really took the time to make sure we got a great bed and the bed that was the best for our sleep! Thank you Kimberly!!
Great staff with tons of furniture with reasonable prices
Very interesting.....entered the store...Saturday...medium business...not one sales person approached to ask what I wanted to buy. Guess will just get the sofa online.
Jim helped me pick out the perfect bed and mattress and displayed excellent customer service! He even sent a Thank You card in the mail after my purchase!
Meagan was absolutely wonderful! We went in and found the perfect coach set. She was so helpful and nice! Thank you!
I've been multiple times looking at furniture, I've never had good service. All of the employees act bothered by questions and really don't have good customer service. It sucks because I really want a couch from them but I usually just leave.... I never give bad reviews but maybe it will help improve customer service!
Went to the Ashley store and was assisted by Colleen. She made the purchase very easy and Fun. Thanks Colleen.
our visit to the store to buy a sofa on a holiday was quick and painless! Colleen was fantastic at showing exactly what was asked for. i would recommend you to ask for Colleen or Dana! awesome service!!
megan severt was super helpful not pushy and patient with my purshase, she was a great help
Megan was great with us today. Very professional and helpful
We came in looking for a new dining table and had a certain style and size in mind. Meagan showed us several different tables and we didn’t like any of them and she proceeded to show us one last table and we absolutely loved it. We finally found our table and she was very determined to help us find what we were looking for. Meagan is excellent help and was able to get us through the purchase process very quickly. Thank you so much, Meagan!
We really enjoyed the sales process with Colleen. She was very helpful and friendly. The store was well put together with a lot of options.
Meagan was very helpful and we got everything we wanted! We had a wonderful experience!
We would like to say thank you Dana she is really helpful and amazing worker
From the moment we walked in the door, Colleen was extremely helpful helping me and my wife find a living room set we loved. If you come into Ashley’s in Pensacola, find Colleen; you won’t regret it!
We had a great experience today buying a new couch! Colleen was super helpful and wonderful working with :)
Colleen was very helpful while we were purchasing a bunk bed. She was great with our 4 year old and so friendly! I feel like we got a great deal as well!
I came to Ashley over a year ago looking for a bed set and Meagan was wonderful. She helped me by price matching to other stores i had found the bed at and when i was not able to get financing she helped me put it on layaway. Here we are a year later and i finally have the bedroom set i have been waiting for for SO LONG!! Thank you so much Meagan, i love it and you were great help!
Enjoyed working with Megan, knows her product, friendly, very helpful. Go see her!!
Megan helped us out so much and she was very nice and very outgoing. very helpful and answered all of our questions. I'm so excited about our new sofas
Colleen is a very friendly helpful consultant. Also explains things very well.
Tina was great at helping us look. She shared lots of information about the products
Great customer service 👍
Lots of selections but too Pricey
Large choice of furniture along with great service.
I have purchased all of my furniture from Ashley Furniture since 2004. I love the quality of their furniture and the sales, financing, and delivery service is exemplary.
Susan was extremely helpful in helping us choose our new couch set. Thank you!
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0% interest for 72 months^° with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
