Ashley Store Pinellas Park, FL

I am very disappointed and dissatisfied with the current handling of my purchase,,, my delivery has been scheduled for almost three weeks,, and just a short time ago I am informed that one of my bedroom pieces will not be delivered and no date available,,, unacceptable and I do not feel like I have been treated as a valued customer

They are wonderful at Ashley .very professional and not pushy at all.

Very nice lady. She showed us exactly what we wanted, without pressure of buying something else. We can't wait to get our chair!

Everything from the minute we walked into the store went well. Delivery was on time and efficient. Thank you!

Furniture is great quality at reasonable prices. Sales people are very friendly. Excellent service. Would highly recommend.

Sold me an end table that was shipped from India, was completely broken, has cracks, legs are falling apart, and smells. They refuse to respond to me or provide a replacement or refund. Scam business. Do not go here

my call to th store was immediately annoying due 2 th robotic answrng system they utilize. horrible & time-wasting! then, when a human actually got on th line, she did her best to NOT answer my question(s). rather, she rambled her way thru malarky and bullsht, thinkng that wud change my mind regarding th AMERICAN made products of which i inquired. this distasteful encounter reminds me of a mantra we hav in my own business - just tell th customer th truth, dont try to bullcrap ur way thru things. if u do not make th sale, ur head will rest comfortably on th pillow at nite with no regrets. i seriously do not know how people can lie their way thru th day,,, not my cup of tea. this is not th type of company from whom i wish to purchase

Garbage delivery service and garbage customer service. Witnessed them screw my friend over with a couch/delivery from this store and no one cares to fix it.. they just want their money. Be careful when buying from here.

Delivery is horrible! I ordered a credenza nothing special. They send me emails texts all morning saying delivery is on the way. To get a call 3 hours later stating they did not have the credenza in the warehouse and will not be delivering it and rescheduled it for the following weekend. Following weekend here get a text message at 7 AM stating that the credenza is out for delivery and will be delivered between 830 to 930. 1030 came nothing so I called Ashley to try to find out what’s going on. The customer service auto bot is horrendous. Just warning. Customer service cannot get a hold of anyone at the warehouse. She called the store, I ordered it from and they told me to wait till 1230 and if it’s not delivered by then to call back. My boyfriend went to the store to try to get this resolved himself. The people at the store told him the only way they could contact the warehouse is by email only. So no one knows where the credenza is. No one knows if it will be delivered today or not. The service in Ashley Furniture has gone down so horribly. I will honestly never in my life order from them ever or recommend them whatsoever. Horrible, horrible horrible!!!!!! Update, we finally got a hold of a manager through the 800 number to find out that the credenza was on back order. So they pretty much gave us the run around because I guess they didn't want to deal with the consequences of lying to their customer. I have no idea. I canceled the order and will never ever shop at Ashley's ever again! You are better off ordering from Wayfair LOL

Order got separated in the interest of getting some of my items to me which resulted in 2 items getting dropped off the order. Took 6 phone calls for a total of almost 3 hours of pgone time over the span of 5 hours to correct it & I still have to wait another week. No calls back as promised, ungodly hold times (hold music is horrendous) & a manager that wanted to argue with me about it. Mistakes get made...but prioritize the fix & fix it.

I have purchased several times and have always had good experiences

Spent 1600 on 16 chairs for my bar. 1 year later and 5 of the chairs are broken. Welds are absolutely terrible. Customer service was good but if you’re looking for reliable this is not your spot. Warranty just ran out recently but they’re giving no wiggle room. UPDATE: reached out a week ago still no response

Update: finally got ahold of the store it was purchased and they set up a swap out. Was more difficult than it should have been to return something we received broken. Updated stars from 1 to 4. Once they have your money they disappear. Delivered a completely broken product. Was no way to refuse delivery and was no way to swap it out instantly. They required that I open a ticket and send SEVERAL pictures of a drawer that is broken. What do you want?! 4 different angels or something? Literally brought a broken item and make me do the work to get it swapped out for what I paid for.

John was great. Very knowledgeable and helpful.

Love my chairs. Tamara was very helpful.

Nice furniture at a reasonable price with friendly, helpful service. Worth a visit if you're shopping for furniture.

Very helpful, low key staff.

Found exactly what we wanted and had a great saleswoman to help us.

The Service is amazing. Jon Cornell is an awesome salesman very knowledgeable he knows the inventory. Very pleasant experience this is our second purchase and we will definitely be back.

Was greated politely in the front of the store by Rachel and was shown several options as to what I was looking to purchase. Check out was easy and quick. Good in store service.

No pressure sales. I love that

It’s a great place. The store is very nice inside ,many displays and things to try. We came in specifically for a sofa. I was greeted right away by a woman who helped me find one I liked. I tested many different ones before deciding the one I wanted. It was pretty fun to be honest. I got out spending about 1100 $ for a new sofa, which included taxes, shipping and full assembly. I ended up picking a larger sized sofa with chaise. They came in on the day they were supposed to and assembled my sofa. So they did a good job with that. Overall I love my new sofa, it’s very comfy. I’ve had it for about 2 weeks and it’s beginning to break in now. It was a bit firm at first but seems like it’s getting to the right level now. The only thing I was somewhat unhappy with is that the Associate told me a white lie I’m sure. While discussing the sofa she told me they already marked it down and it’s not going to last long. On the receipt there is no proof of mark down and it wasn’t written anywhere on the tag. If they actually marked it down I’m sure they would go out of their way to make me aware of it. So that was disappointing…. But overall it was a good experience. I look forward to coming here again sometime if I need to

Our salesperson, Rachel, was awesome. On our first visit when we weren’t sure exactly what we wanted Rachel was available to answer questions but did not hover while we were deciding. We shopped a few other places and returned to Ashley as they had the best selection for our needs. This trip Rachel stayed with us and we got everything we wanted.

Very disappointed in the vulture type sales technique. Demanding you buy the warranty plans for your furniture. When I declined the plan the salesman told me he was talking to my wife not me. When discussing delivery options, we were told to pay for the upgraded service and the furniture would be delivered into the house and setup. When I asked about the free delivery, he said free delivery was only available if we bought the protection plan for $300. For free they would bring it to my house and leave it in the yard. I asked the salesman if he would really leave $6000 worth of furniture in my yard....he replied that's what you get if you don't upgrade.

Prices were fair, Salesman Lorenzo was professional, courteous and knowledgeable. Still waiting to see how delivery works out.

Great experience at the store as well as delivery!

Kris aka Ashley ☺️ was so patient and knowledgeable, very professional yet by no means pushy. She is such a sweet girl. Her manager should be very glad to have her as an employee.

I was greeted by Julissa. She was very nice and attentive.

Rick was helpful and friendly. First purchase ever from Ashley! Good experience.

Sales person was very nice and knowledgeable

Bought a great table and great service!

Sales person was perfect. Check out process was worse than buying a new car.

j Davis on Saturday answered all my questions and with her answers and my research I was able to make a good decision on my mattress purchase.

Very good service and attention from everyone. Took needed time with us in making our decision. I will be going back for additional purchases. Our sales consultant Julissa was great!! Terry F

Friendly and knowledgeable

Excellent service !! GOD Bless you guys 🙏🙏☘️☘️☘️

This post is to share my poor shopping experience ( time 1730 Friday). I chose to go bedroom/ matress shopping later as to avoid crowds. At the time of my encounter with this salesperson ( did not get the name tag, red shirt), she seemed to be annoyed that I had a question about a mattress availability. She showed me a comparable one , and without offering to assist she WALKED away !! Bringing this to the manager, Jamia, seating at desk in rear of the store, stated " I don't know who you are referring to?" I explained I didn't have a pleasant visit and her response was OK ! THANK YOU TO YOU BOTH! I have a pending 2,500$ sale at another retailer and wanted to do one last price comparison. Ashley will never get my business after today's event. Note: Thank you Tamara for getting the manager, it was not a good outcome.

Sales person was very helpful

Julissa Davis made our shopping experience go so smoothly. She was very personable and professional.

This is one of the Worst Furniture Stores. I have ever been in 2 orders. 2 different Stores, High Pressure. Salesperson. We Won't Mention Her Name. Started up at the Brandon store ended up in Pinellas Park supposed to be with the Same Delivery Date and the Orders were Canceled. This store is awful. I bought my furniture at Haverty's and it has been delivered. Thank you. You saved me a big Headache. I supposedly had talked to the CEO his Name was Todd. But he is not much help either. Talk to Customers like that. You Should Not Have A Business.

We purchased a sectional and while it was being delivered and packages opened the team sliced the fabric with a knife in a very visible spot and left dirty hand print stains all over the fabric. The store is refusing the replace the damaged piece because their policy is to repair it even if they are the ones that caused the damage.

I viewed several items, which took several hours but the items the staff and Steven Gotfried the salesman who took care of me I am very happy with the whole process.

Wonderful experience. Shari was really helpful and we ended up buying a sofa for my son.

We visited Ashley Furniture to check out a specific sofa we had in mind to see if it was comfortable and if the fabric suited our preferences. Upon entering the store, Rachel approached us with a warm and friendly demeanor. I explained that we wanted to browse on our own initially and would reach out to her if we needed assistance. She completely understood and gave us the space to explore without hovering or making us feel pressured. When we were ready to make our purchase, Rachel was extremely professional, knowledgeable, and efficient in taking our order. Her upbeat and cheerful attitude made the process smooth and enjoyable. She’s an excellent advisor and a delight to work with! We highly recommend Rachel to anyone visiting the store. Thank you, Rachel, for making our shopping experience so pleasant!

Excellent service

Kim was extremely helpful, such a nice person

Rachel was absolutely fantastic, possibly one of the best sales person I’ve ever worked with. She knew exactly where to direct me to what I wanted. She answered every question I asked thoroughly. She assisted with the financing, however, I found I really didn’t needed it, but it was there. You have a real jewel in Rachel. Treat her kindly and she will do an excellent job for you. ON EDIT: Everything I said is true. HOWEVER, I just called the store. Calls go directly to the Philippines, not to the store number called. I spent nearly thirty minutes, twice, trying to get thru to the store. Virtually impossible. I am sorry now that I ever entered Ashley. I did not have a problem. I actually wanted to speak to the manager about ANOTHER PURCHASE. It was a complicated situation that required manager approval. Far too many furniture stores. I'll go elsewhere. (Why didn't I go to the store? No car. I didn't want to pay for cabs for something that could have been done by phone in a matter of minutes.)

Jon Cornell was so easy to work with. He left me alone until I found the chair that I wanted. He is very friendly and professional.

First place I stopped to look for a couch. Product and price were great. Salesman Jon answered all questions and easy to talk too. No “sales” pitch. Good and easy experience. DECEMBER UPDATE: delivery date pushed back one week and now pushed back two MORE weeks. Original delivery scheduled for Nov. 27. Pushed to December 6 and now told it wont be until December 20. And I was called at 4:30 PM the day before my couch was to be delivered in the morning. In fairness, this taints the buying experience for sure.

Julissa was super knowledgeable and helped me get what I needed. Even scored some great clearance pieces! Thank you, Julissa!

The store associate was very helpful and helped us make a decision.

Kristen Thompson is extremely knowledgeable and wonderful no pressure sales

Rachel was super patient , well informed and explained everything clearly and confidently. I found there selection to be varied and great pricing for the quality level.

It was nice as we had a little time before we were approached by a sales person so we could kind of look around, but the sales person helped us a lot to find what we needed.

Kristen was very helpful in giving us an option of delivery or pickup and the cost.

I was looking for a product no longer available ans the saleswoman helped me select another good option. Very happy with pricing and service from Juliesa!

We purchased a sectional from Kristen, she helped us with the configuration and also explained in detail the cleaning procedures for the different fabrics. She is super knowledgeable and was delightful to work with.

Ashley furniture at Pinellas Park has a very family friendly place to shop all your household furnishings. Kristin is very knowledgeable , guiding me of my choices, very professional. She is always my go to person, EXCELLENT customer service..

Quick and easy associate was professional and knowledgeable

Julissa has amazing customer service and patience. Handled our needs and we are satisfied customers!

Rachel was great. She knew her product and helped us find what we wanted. Would highly recommend.

Rex helped us find the perfect sofa. He was 😃

Lorenzo was very knowledgeable. He made the process of buying our sectional very easy.

GREAT staff! Roxy and Julissa were very professional, knowledgeable, and more importantly, warm and friendly!

Our experience at Ashley was great. Steve our salesman gave us space and time to find what we were looking for, and when we found it, he was informative and very helpful to close the sale for us. We’re getting our King Bed delivered tomorrow. I’m sure we’ll visit Ashley again in the future.

Rex up at Ashely Furniture is the ultimate guy! Didn’t bother us too much as we browsed around for a couch, kept us informed with the sale, and was super respectful. If you walk in the store and someone greets you, just say you wanna speak with Rex and he’ll take care of you

Nikolai was an awesome salesperson.

Enjoyed our sales experience

So I’m giving this store a 2. This has been an incredibly frustrating process. Our sales experience went well. But all things delivery has been a mess. Prior to signing a contract we were told we would get our loveseat and recliner on 10/30, and sofa on 11/5. We signed the contract and the manager says okay delivery for all items is 11/5. (Not what we were told but fine). So it’s 11/5, and the Sofa and recliner is delivered and no loveseat. No phone call to let us know, but delivery guy says it’s on back order. An hour later someone calls and says the other couch will be delivered in two days (11/7) Okay, fine, I’m annoyed but it’s only two more days. 30 minutes later someone else calls and says delivery is 11/10. This is insane and you can’t have a conversation with them, they are ready a script, if you say something or ask a question, they pause and then resume reading the script (I’m really not joking). So now I’m mad. This is the 4th date we’ve been givin, and this was the piece we were told was in stock and would be delivered 10/30. Soooo NOW… I just get a third call, checking on how my delivery went. I start to tell her that I’m a little frustrated about what has happened and she starts reading the script but now she says, there is not a scheduled delivery date. I have no idea when we are getting this couch. This company needs to get it together!!! Last, delivery guy was literally delivering furniture in flip flops and on his cell phone the entire time he was at my house having private conversations. Not a big deal but not professional. I hate complaining and I’m so sad that our experience has been so negative, we were so excited for our new set to come in. While I’m upset that I didn’t get my couch today, that’s not the issue. It’s their service. Lack of caring, lack of organization and professionalism. I would have given zero stars but I do love my couch and the sales guy was very sweet and knowledgeable.

Bought a bedframe from here about less than a month ago and I love it 🥰

Salesman was great. Delivery was on time and set up was seamless. Great experience. Highly recommend.

Our salesperson, Shari, was professional and did not waste our time trying to show us items that did not match what we were looking for. As a result, we got a great deal on the item we settled on and eagerly anticipate the delivery of our new loveseat.

Sales rep Nicole was excellent

My entire experience shopping for furniture ended with extreme satisfaction at Ashley and Pinellas Park. The sales person was extremely helpful, listening to my wants and needs for a new sofa and showed me a couple sets. Settle on a very nice dark brown leather couch and wide chair that fit me and my girlfriend but it’s smaller than a loveseat. Delivery was quick and efficient even removing my previous couch. I’m extremely happy with the experience with Ashley and recommend them!

Rachel was very helpful and fast! Excellent saleswoman!

Ordered by phone. Haven’t seen it yet. Very difficult to get salesperson on phone as they were having sale. Jules’s was great, however, once she took the call. Will buy there again.

So far everything has been great. We have not received our order as of yet, per our wishes. The sales person was wonderful and extremely helpful. Will comment more after delivery.

I recently purchased a queen storage bed with a total of 8 drawers in the base and headboard as well as a dresser/mirror and nightstand. On my delivery day 3 Ashley delivery men came and set-up the bed and delivered the other two pieces. They were friendly and efficient. Would highly recommend Ashley.

I ordered a dining room set and a large cabinet as well. Paid for it all and paid for delivery. When I got my order email about delivery it said they wouldn’t deliver the cabinet just dining room set. I called the store and the salesperson never even called me back to apologize. I was very disappointed as that piece was too big for me to fit in my car. So I had to cancel it. Needless to say I won’t be shopping here again and I won’t be recommending Ashley to anyone looking for furniture.

I’ve been multiple times, and have had an amazing sales rep (Shari) who helped me immensly to find the perfect furniture to fill my new home. Great and fast delivery, and it’s perfect. highly recommend shopping here!

I'm excited about receiving my couch, but having to wait a month for it to be delivered is just crazy. Especially when other stores would have delivered their furniture by now.

I feel the salesman lied to me about the item being in stock and available. I called to change the delivery date and was told all the pieces weren’t in. The delivery employees were early and did an awesome job!

Very helpful but not overbearing sales person and friendly delivery.

Understand there was a hurricane but our order was wrong and continually delayed. Staff was untrained and uninformed. Except fot the courteous manager the experience was abyssmal.

Nikola was a great salesperson to work with. He was very patient and very helpful. Took me a while to make up my mind but he was there every step of the way. And I love my new bedroom set.

While our salesperson, John was good. The service and delivery, which I had to cancel after waiting for a month for was poor at best.

We love the TV credenza we bought. Quality is great!

I went to Ashley Furniture recently with a friend who was in search of just a bed and mattress, not an entire bedroom set. We were met at the door by Rex P. who was extremely helpful and very patient. I would recommend this young man to anyone in search of furniture. He was exceptional throughout the entire process in making sure my friend got exactly what she wanted from first look to purchase. It was especially appreciated after our initial visit to another furniture store where upon discovering she wasn't looking for an entire bedroom set, these same two ladies in their 70s were told to just look throughout the store ourselves and find him when we found something that worked. What a difference in customer service. Kudos to Rex P. for knowing how to treat each and every customer no matter how much they're buying. He's a credit to your store and fully embraces and understands good customer relations.

Selection was fair. It’s impossible to talk to someone at the store after purchase.

Great customer service. The salesman stayed with us the entire time until we made a decision. He was a great guy

Great service and on time delivery

Shopping for an bed room set and Rachel was very knowledgeable , great personality She turned my shopping into a happy experience.

We bought a $2900.00 power couch that was nowhere as comfortable as in the store. Very uncomfortable. We found out the hard way that Ashley does not take returns for comfort problems. Their return policy does not exist so beware when buying from them. We are now stuck with a couch we cannot use! We will never do business with this store again and hopefully people will think twice before they purchase from them.

I recently purchased a new sofa. The salesman was fantastic! The process was super simple. I picked it up the next day at the warehouse. Easy peasy! Love it! High quality! Extremely good price!

The dude that took care of me was amazing unfortunately forgot his name.

Great service and products

Customer service and product was defective. It took 2 months to get a refund on a product delivered that was defective. Only took 2 minutes to collect their payment. We had to go through multiple representatives as well as take photos, have a "technician" come out and inspect product. Never again!! Don't waste your time, you could do better at a 2nd hand store. SINCERELY

Nikola was great, I couldn’t believe the experience I had with him. The best person I’ve ever had. Treated me like a friend more than a customer, which I loved the most.

Aaron was VERY knowledgable and helped me with all available options! Most excellent!

Aaron was incredibly helpful with picking out a new mattress after our house flooded. We will definitely be back!

Julissa was extremely knowledgeable and helpful and Roxy was amazing, going above and beyond to find a creative solution to meet my needs following back to back hurricanes that destroyed my home and belongings. Thank you both and God bless.

Aaron was very pleasant, very knowledgeable in helping us choose a mattress.

Hi Ashley Furniture, my name is Aubree. My boyfriend and I bought a couch from you guys on 05/18/2024. We just lost everything we owned due to hurricane Helene. We went into the Pinellas Park location where we purchased the couch to see if you guys could help. We were treated horribly by a sales associate who said that there was nothing you guys would do. He then told us to go shop in the sales section. We spent over $2,000 on our couch plus a protection plan. When we were purchasing our 5 year protection plan we specifically asked our sales associate Kristin Thomason if the protection plan would cover flood since we were moving by the beach. She told us it would. No where in the Regard pamphlet we were given does it say that flood is not covered. I am so disappointed in how we were treated and by the lack of compassion. I hope to hear back soon. Thank you.

Hello I would like to thank Lorenza for his services his dedication on helping my husband and I finding our new furniture very nice young man and as well as the financial guy who also help us ,thank you Ashley furniture

Great experience. Aaron made sure our purchase went smoothly. I will be recommending him and Ashley’s.

Aaron was so awesome! Ask for him !

Kim is a wonderful, friendly, and professional lady at Ashley's. We love her ❤️

Aaron from Ashley’s furniture was extremely kind and helpful! We came in to get new barstools and he was very attentive and found us what we needed. We will definitely be back.

Pure junk. We have now in our possession a 1200.00 pile of lumpy Chinese crafted garbage. We have tried to utilize the so called "extended" warranty to repair the shifting padding/cover and prior shoddy repairs to no avail. They just will not honor the contract we were sold to believe. Anyone need a lumpy oversized particalboard power recliner? Remeber folks, those are SALES people on a base plus commission, and what do we associate with that? You get what you pay for.

Kim was awesome. She helped us find exactly what we were looking for within minutes. Just our luck it was on clearance. Perfect table and perfect table for us. We were in, purchased a new dinner table and out in no time. Very smooth transaction. Can't wait to pick it up on Monday.

Excellent customer service from Kristin Thomason.

Kim exceeded all of our expectations! She was patient and helped us furnish an entire condo!! No easy task. ;).

I have returned again and again to this store because of Jon Cornell. He is always on point! Professional, personable, and sincere. He knows what I like and he always helps in any way he can. His high level of customer service is so appreciated- Thank you Jon!

We enjoyed Julissa as our sales person. She was awesome!

John was great, very knowledgeable. He answered all of my questions, as he greeted me with a friendly smile.

John was the BEST!! He was very helpful in helping me find my new furniture 😊. I was in the store for hours and undecided of what I wanted but John lead me right to it. I'm very pleased with my purchase and customer service I received.

Kristen Thomason is wonderful! Highly recommend!!

I loved the selection of sofas and rugs that they have at this location! Kristin.T was extremely helpful and made my experience not only enjoyable but relaxing.

The Customer Service was amazing from the moment I walked in. Aaron took care of me, and answered all my questions. Would totally recommend them for all your furniture needs!

Our associate was wonderful and very knowledgeable during our process of shopping for a new mattress. If your looking for furniture make sure you seek out Julissa she definitely will have the answers to any questions and make sure your happy and well taken care of !

Great experience

Julissa provided great service and was very helpful and knowledgeable during my visit. The employees always provide great service each time I visit.

Shopped a lot of the large and small furniture stores. I found Ashley Furniture to have the best built furniture for the money. Lovely showroom at both my nearby locations. Aaron at the Pinellas Park location was great to work with, helpful and very patient and not the least pushy. I was very happy with my delivery team as well

Arron was a great salesman was very knowledgeable and showed us the furniture types thar we were in the style that we were looking for.

Waited over a month for my head board and bed frame to arrive. Arrived with a huge crack in the wood down the side of the frame and the piece super glued like someone had broken it and tried to fix it. Replacement part taking another month to arrive with no compensation for the mistakes on their end. Would not recommend Ashley for furniture many better stores out there.

my customer Eva Alanis from my phone:

Naomi is terrific! Excellent customer service?

Naomi was one of the best salesperson I’ve encountered in my many days of my furniture shopping.. she has a very pleasant demeanor and has a great knowledge . whilshopping experience

Nachole was extremely helpful and very nice!

(Translated by Google) Naomi and Roxy, the best of the best, took me and my wife on a trip through the store where we found what we wanted and without a doubt they need more employees so if they give 5 star attention they should consider giving them a raise. they deserve a lot of thanks (Original) Naomi and Roxy lo mejor de lo mejor nos llevaron a mi y a mi Esposa en un viaje a traves de la tienda donde encontramos lo que queriamos y sin ninguna duda necesitan mas empleadas asi que dan una atencion de 5 estrellas deberian considerar darle un aumento se los merecen muchas gracias

Jon was fantastic. We brought our three-year old son in the store, and we were all over the place. He was very personable and patient while showing us around. He was extremely helpful without being pushy. We had a great experience with him.

Bought dresser and night stand and service was exceptional from Adam lumbra

We love shopping at Ashley and working with Rachel has been a real pleasure. She was a huge help, in our decision making for furnishing our new home. She is a true asset to the company. She is professional and friendly, and her product knowledge is phenomenal.

Rachel was very knowledgeable, accommodating, and friendly. She made our decisions so easy by explaining styles, matching pieces and current promotions.

Excellent experience at Ashley Furniture! Great deal and a great salesperson! Thank you, Naomi!

Kristin Thomason was amazing! We furnished a good chunk of our new house with her and she was very helpful. We will ge back for all of our needs!

Adam is the quintessential furniture assistant! He was helpful, informative, and corrected the issue! 10⭐

Roxy and staff were great. Thank you very much. Stacy

rachel did such a lovely job of helping pick out a living room set. told her my vision, and she narrowed down to such a great selection, super informative and friendly

Rachel was top tier not pushy at all and very helpful

Purchased couches from Adam. Hewqs very informative, honest and efficient. Purchasing was extremely smooth.

Great selection of furniture. Naomi was so incredibly helpful and patient! Excellent service.

Adam Sales Associate is one of the most amazing people I have ever met as sales person, he is very friendly, helpful, and very detail oriented in the product (furniture) that Ashley's furniture offers. 5 🌟. Come to Ashley and ask for Adam

Sales associate is outstanding. He spent so much time explaining in detail different options for sofa and especially mattresses. Adam is extremely knowledgeable and very helpful. Will definitely return for my next purchase... thanks Adam for all your time....

Naomi has waited on us three times. We purchased something each time. We will ask for each time in the future. She is very pleasant and patient. We think she a real asset to your company.

Jon Cornell was a great help with everything we bought. Took awhile but he was very patient, definitely would buy from him again

Great experience. Very helpful, informative and patient. Thank you Julissa

Naomi made was super helpful and made everything quick and efficient

Lorenza was so helpful and quick to tend to us !

EXCELLENT service and products very competitive prices. Roxy the sales manager is such a great asset - her communication is amazing and she bent over backwards to fulfill our order- always approachable and helpful. We hope to shop with Ashley Furniture again very soon.

Julissa was amazing! Assisted me with finding the perfect sectional for my Living room. She was very patient and personable. I will definitely be ordering from Ashley Furniture again.

Had a great experience at Ashley furniture. Adam was amazing he helped us navigate multiple arrangements and pricing. Very professional and very easy going.

Very good experience Fast delivery time Great service

Naomi did an amazing job. Great service and not pushy. Will shop with them again.

Naomi is amazing!

Julissa was great. So easy to work with, knew exactly what I was looking for and took me straight to my options. Great experience.

Kimberly was super helpful, kind, and professional! I will definitely be back for more furniture!

Shout out to Rick for the great service - really helped us pick out what we wanted

Adam did an amazing job. Very friendly and knowledgeable. I would recommend him to my friends.

I just purchased a bedroom set for my son and worked with Julissa. She was the best sales person I have ever dealt with. She was helpful and patient. She was not salesy or pushy. This was hands down the best shopping experience I have ever had. Highly recommend you seek her out!

We really enjoyed working with Adam Lumbra! He was knowledgeable and super helpful!

I recently made a trip to Ashley with my mom as we were looking to furnish our new condo in wonderful St Petersburg. We originally went in without the intention to buy the day before, only to look. This is when we met Colton. He was awesome to say the least. He let us look at a distance and made sure all was good from time to time, but he wasn’t pushy. That’s what makes furniture shopping a nightmare, trying to avoid the salesman because they are down your throat, this has been the common experience in other furniture stores. When we were done looking Colton gave us his info and told us to contact him if anything came up. I contacted him that night and informed him that we would be in the next day to purchase and wanted to do it with him. We had the choice of many different stores, but ultimately we chose Ashley because of him and his service. He was the difference maker. During our second visit he was very attentive. Even let me use his tape measure, as I forgot mine. He made sure to fulfill our every need and was very patient and understanding. He made this whole experience smooth and easy. We have a sectional, ottoman, dining table and chairs, and floor lamp on the way and intend to go back for more, but only if Colton assists us. As I previously stated he was the difference maker and the reason why he made our Ashley experience such a joy. I hope this reaches the right people and Colton gets what he deserves for always providing the people with excellent service. He is someone that a company would want representing them. Very professional, very kind, and always went above and beyond for us. Thank you Colton for making our furniture shopping experience and Ashley experience the best it could possibly be.

Naomi was great! We highly recommend her if shopping at this Ashley store!

Adam was awesome to work with! He took his time and provided me with many different options to fit my price range. He was genuine with his input and I was able to get everything I wanted and more! He is definitely an asset to the company.

Colton was amazing, very helpful and quick with our needs!

Thank you so much Kimberly kenny you were amazing!!! I will be back

Colton is first class! I will on buy from Ashely’s because of him! Thank you !

Great service. Kimberly was wonderful!

I called to see if they have Murphy beds and shoe cabinets available in store - a quick question - but I was answered with a robot that would not connect me to human. Note that their website does not filter what they have in store and what is an online purchase. Rather than drive 20 minutes there I called for a quick question… I call local stores for a personable experience - your robot answering service left me to hang up - I’ll take my service to Amazon where I can order without talking to a bot✌️

Went in with my wife expecting to be pressured but that wasn’t the case at all! Caleigh was super helpful and really knows her stuff when it comes to the furniture selection and guided us through the whole process and found a piece of furniture that was in my price range. Very eagerly awaiting my new piece of furniture. Couldn’t recommend enough! I highly recommend to ask for Caleigh!

Went in to buy my first couch and Caleigh has showed me the ones i was exactly asking for and got a great deal as well ! she gave me ideas for decor and placements because i have only so much room. i am definitely coming back 😄 she was absolutely phenomenal. 10/10

Julissa was very helpful on our quest to find an entertainment center today. She answered all of our questions and was very patient. Can't wait to see our purchase on Thursday!!

Caleigh was the perfect sales person. She was knowledgeable friendly and more importantly gave us the space to window shop. The best experience thanks for the great style tips.

Jon was awesome

Kimberly was extremely kind and helpful. She made me feel comfortable in the decision I made with no pressure to make a decision. I’ll be back definitely.

We couldn’t have asked for a better shopping experience today. Adam was amazing! Very attention and walked us through the entire process! Definitely will be coming back in the future!

Wide variety and knowledgeable service

Caleigh and Rick were very helpful, professional, and efficient! Would definitely recommend this location and am definitely going back.

I have been searching for a sofa for many months now. I am of short stature and it is difficult to find furniture that fits my size and is comfortable. Also, everything is white or of a light color that works. Ashley has a great selection of sofas. The associate who helped me was not pushy and was available as I needed her. My experience and purchase was a good one.

Purchased 2 love seat recliners and we love the quality and comfort!

The salesperson was VERY HELPFUL ,..fast and efficient. However, the delivery with this company is ALWAYS VERY SLOW. It's a real issue if you want your furniture promptly.

There were many choices of bed frames we liked. Reasonably priced and the sales rep Andrew who helped us was very professional and knowledgeable.

Colton took great care of us handling all of our questions and arranging delivery, Awesome Experience

The young Man that waited on me was very courteous and listened carefully to what i was looking for and he explained the details of each piece of furniture . I chose a sofa and a twin bed. I felt very comfortable and was pleased with the experience i had in the store. Thank You and excited for my delivery. Eva Jones

No pressure from sales and a lot of help

our salesmen was very helpful

Worked with Adam Lumbra, he was super great. I’m a avoid salesman at all cost kind of person, he greeted us at the doors, I tried to walk by and he just offered to tell us about the 10% off and introduced himself, if we had any further questions. Now that is my kind of salesman. We had been to another Ashley store looking for something specific, and because he was so “not in your face” I asked him where I might find the piece I was looking for. He showed us where it was and said he would be around if we needed any additional help. Well, I wanted it that day, he went as far to see if it was in the warehouse (something the other rep/store didn’t do)! Because of his assistance and just honestly downright niceness we went from just sitting it it to try it out; to we bought it and are on our way to get it now! Adam was great!!

Super nice. No pressure and the salesperson was so awesome., I highly recommend. Really nice store.

Excellent customer service. Naomi was a pleasure to work with!

Thank you Adam for being so professional and helpful. We furnished our new home with such lovely furniture. You made this experience one of the best ones! Thanks for being so patient but not pushy! We appreciate all the time you took with us! Keep doing the fantastic job you're doing! People like you make a difference!!!

We were shown a bunch of options designs and pieces. I ended up finding the exact bed I wanted!

Sales person (Adam) was helpful - I was able to pick a bed that I liked. However, original delivery date was modified many times cause there was not inventory. After waiting 5 weeks, they informed me that they were going to deliver on the date that I would not be home. Called many times to fix the delivery problems - 2 days later they told me that the item was not available again. I don’t understand! The call center representative was not really helpful - they asked me to wait and call to check with them everyday as they said they did not have solution. “It is how system works” - the store employee told me. Finally, I was able to cancel my purchase (still waiting for their confirmation and not charge to my credit card). Fun fact - they delivered the mattress first, not able to return per their policy and I’m stuck now as I have to find the bed to match that mattress. Frustrating customer experience !

Staff was patient and informative. Great experience over all.

Service was fast and great .I don't like paying a 100 bucks for Delivery though last time.

I am so thankful that we walked into Ashley. Adam Lumbra greeted us and was so kind to show us exactly what we were looking for. Professional, kind, knowledgeable, and a wonderful person to work with. Thank you for a great experience!

Super pleased with our purchase, quality and price are excellent. Our Advisor Lorenza Jackson did a great job helping with options and accessorizing

(Translated by Google) Excellent service, very friendly, I recommend them 100% (Original) Excelente servicio, muy amables, los recomiendo 100%

I was very happy with the salesman Adam, but save yourself the headache and don't buy from Ashley Furniture as they will give you a run around if something is wrong with the piece and you don't see it before they leave. Then, customer service will call you multiple times, making you feel harassed because a claim was put in. You request it replaced as you bought it new and don't want it patched. I didn't buy it from a consignment store. I bought it brand new. I want it new.

Caleigh was an amazing help to my sister who and I who were purchasing a couch from the store. She was very organized and was able to efficiently show us the products we were looking for. 10/10 experience. Looking forward to receiving the product

Great experience from end to end! Colton was awesome and helped us pick the perfect pull-out couch for our guest bedroom. He is so knowledgeable about the products! Will definitely come back :)

We bought 2 Deltona living room sofas and an Ashley bed with an adjustable frame today. We visited the store several times over the past 2 weeks to compare the products in that store (Pinellas Park) and at Rooms to Go. Ashley had the best product match for our needs and the quality we were looking for with excellent warranties (free or very reasonably priced,e.g. $149.00 for a 10 year warranty on the adjustable bed base). The personnel were helpful without being intrusive on all of our visits. Rachel worked with us today to finalize our purchase and she was excellent. Having worked there for 9 years she was very knowledgeable about the inventory and store policies. Everything we purchased was on sale and she went the extra mile to make sure we received every benefit that was available, such as veterans discounts (not available on certain items). It was a pleasure to work with such a professional.

Horrible. They tell you one date in the store but change dates at will. We were told we could pick up the in stock items to get them sooner then told days later that the items were not in the warehouse.

Thanks Ryan for great customer service! We'll definitely be back!! 😀😃

Jon was great!! We showed up around 6pm on Sunday. They closed at 7pm. My wife and I bounced back and fourth but Jon was super patient with us. We finalized our order at 8:30pm. Happy with our purchase.

Great selection of furniture and accent pieces along with great service!

Brian did great service for us ,he is a very patient person, I will come back asking him again ,

If I can give a zero I would. The General Manager dropped the ball at this location! I would not be shopping here again. We brought 2k worth of items. Trusting the General manager , he advised us to use there reputable movers American Most Reliable mover,(AMR).Apparently , they work together for years. Side note, Ashley doesn’t do delivery for clearance items. Back to the story ….. As soon as it was our scheduled delivery day!! It was a Day Of Hell for lack of better words. We waited 7hrs for our stuff!! Movers set stuff up , to realize they never picked up a piece , that AMR signed off on at Ashley. SMH!! We were back in forth with Ashley & AMR to get this resolved. AMR Maria told the movers to collect our money and they would deliver tomorrow. We were baffled at that distasteful comment. Due to that being bad business we wasn’t paying until we got all our pieces. AMR Maria then contact the owner , the Next they finally decided to go get the piece that was a smart adjustable base . Lastly we finally get home, the movers realized the adjustable base did not have all the pieces. Now Ashley is closed, the owner Dorian of AMR promised us to deliver the next day. Due to everything being in our living room, we had to sleep on the floor on our new mattress SMH. Next Day we contacted Ashley , We spoke to Roxy Sales Manager , she was heaven sent because she resolved the issue so item can be picked up, however the owner from AMR gave us his word after paying him, that they would deliver. Let’s just say. They took our money and swept us to the side saying be never promised next day. They took another order next day and never put us on there books!! Never deliver our item!! So We had to pick it up ourselves. If you use AMR and Ashley furniture , just know that you will run the risk of long waits, miss communication with the Ashley company, with no accountability being taken. Oh yeah Nunant warehouse guy dont know what he is doing. Just terrible experience. I only give it a 1 star due to Roxy .

Kim was amazingly kind, and patient. She excelled at her job! I bought a beautiful couch from my house up New York state for my granddaughter and it all worked out.

Purchased a couch (with minimal use) for over $3K less than 2yrs ago. The fabric is piling *horribly* and I was sold a 5yr warranty for $400 by a sales rep who said it would help with upkeep or any damage …. only to find out in fine print it covers the cost/repairs of issues like ruined wood, etc when there is almost zero wood on the couch. I called customer service to request a refund on the warranty since it’s worthless and would like my $ back to at least get replacement covers. No callback. Read the fine print and know that even the higher priced items at this place doesn’t = quality material. Extremely disappointed as this was a couch I hoped to keep for many years. It’s basically garbage within the next year or 2.

My favorite Ashley Store. I have three residences and purchased items for each. Great sales service staff!

We had a great time during our visit to your store! Colton was great and patience while we made our decisions and offered amazing feedback!

Had and excellent experience with the sales rep my daughter and mother had a good time shopping for furniture with me and the rep

Easy, fast, and plenty of options. Colton was awesome and friendly. Couldn’t have asked for a better experience with his help.

Excellent product well made, will add beauty to our bedroom. Arrived within 48 hours of purchase. Will definitely return to Ashley for additional furniture items.

Buying furniture from Ashley in Pinellas Park was not the problem...the sales people seem to be nice and they'll be more than happy to take your money and sell you whatever you want. But then that's it...once you've spent you're hard earned money, you better not have a problem because they're done with you! Their customer service is terrible and the owner cares about nothing but the sale. These people really do bad business! I bought a headboard and when it was delivered, I realized it wouldn't fit my son's bed. I called and asked how can I go about exchanging it for a different one and they weren't willing to help in any kind of way. The manager said all sales were final and that's it! I simply wanted to have a different one delivered and they could pick up the other one which is still in the original packaging. They said no and there's nothing they can do to help me. All honest and legitimate companies always do what it takes to help a customer whether it's to get a refund, exchange or fix something to make it right! Ashley furniture in Pinellas Park won't do anything to help you...this is terrible customer service and bad, bad business practice. Save yourself the trouble people and spend your hard earned money somewhere else.

Excellent customer service from Colton and Kim. I was in and out in 30 minutes including selecting what we wanted and applying for credit. Delivery available as soon as 3 days. Appreciate that the sales people were not pushy. Thank you!

Colton Petway was great!!!! Explained prices to me was very knowledgeable about how the furniture is made and what was available. It was a pleasure to work with him

Fantastic staff (shoutout Caleigh!), quick and easy checkout/deliverh process, and great to work with!

Kristin Thomason was great to work with. Her knowledge and customer service was fantastic

Went in there just to look, I always thought the price was high for this place, but actually it is competitive to other funiture store. I ended up buying a couch and love seat from Them. If by chance you do happen in there see a women named Dragana, yes that is her name. You won't be sorry, she is wonderful and can answer any question you may have.

Adam helped us purchase our first couch tonight and he was AWESOME! We had a lot of questions he was more than happy to answer and all around gave us a fantastic experience. We also won a switch with their raffle this weekend and Adam was the first to congratulate us! He was great to joke around with but still well informed and serious. Overall 10/10 experience. Thanks Adam!

Colton was a huge help and super nice!! 10/10

We had some big ticket items we were looking to purchase. Fortunately, we had Colton, in Pinellas Park location, working with us. His expertise and ability to go above and beyond, led us to just the right furnishings for our new house. Without his efforts, we may have gone elsewhere. Colton’s knowledge and patience should be commended! Amy

Ryan Fowler was very helpful!

Excellent service!! The sales rep Kim K. helped me and was so helpful with getting me the best deal! Great variety and nice color selection for couches. The delivery was fast and efficient. I will definitely be coming to this store again for any future furniture needs. Thank you!!

Colton was amazing, really knew his stuff. He was helpful but let us have time to shop on our own. Highly recommend!

Caitlyn at Ashley @ Pinellas is awesome! She is a pleasant team member who made our purchase experience first class! Thumbs up to Rick the manager for taking time to make sure that we had the right mattress set to meet my needs. Good job!

Jon was AMAZINGGGG!! Thank you so much Jon!

Ryan was very knowledgeable and professional with our most recent purchase at Ashley Furniture in St. Pete. He greeted us upon entering, guided us to furniture need location, didn’t hover, came back to check on us and then followed up with our questions and final purchase. Thank you.

Colton was super helpful and was not pushy. He did a great job as a salesman and I would highly recommend him to anyone looking to purchase new furniture.

Colton P was a big help and super nice!! Definitely recommend to ask for him

Caleigh was very friendly and knowledgable as she helped us furnish two bedrooms in our home. She also provided wonderful customer service as she coordinated our deliveries. She’s truly a professional!

I wait in parking lot 30 minutes Jwy 280 store to open, my car goes dead battery,I go to front door open sign on, I step on the front doormat carpet, and there is 2 guys ask me what I want before I e en look around at the furniture. I ask for sofa certain model, he replies we dont have it, I can order it today. Well so can anybody. I say I want tomsee it on the floor if I like it? He says we dont have on floor, nobody ekse in store, no customers. He just rude and quick...Never even lets me look around or invites me in to the products. My last sofa RoomsTo Go. I suggest you try them,R.Galleria. Ive been living in the area for 27 years. The employees just keep getting more rude and some have mohawk inner city haircuts, nasty looking. I dont mind the weirdness, just the short rudeness on a Saturday morning. Its like overwhelning road rage all the time. I go back to my car, some SUV speeds tgrough the lot way over 40 mph with pedestrians everywhere. And the shopping center has weeds and looks dirty, used, old paint, like an old state park.

Great experience

Went into the store on Sunday and was told the sofa we wanted was in stock and could deliver on Thursday 4/18 Went back on Monday and confirmed that the sofa was in stock and would definitely deliver on Thursday 4/18 so we purchased it scheduled delivery and got the expected call with delivery timeframe BUT just kidding it’s somehow now on back order until May 7th. Currently waiting for the store manager to call.

Lorenza J was excellent in helping us pick the perfect couch for our new home. He was very knowledgeable on the different selection of materials. We appreciated his sales approach greatly! He made our purchase easy and we are so excited for our new couch! Thank you Lorenza J!!

I can’t say enough about this store. My husband and I have purchased everything from Ashley for over 30 years and will never use another company. We moved to Florida 9 years ago and had to purchase everything when we finally got settled and came straight to Ashley. Naomi is our personal rep. I say that because she even gave us here personal phone number to contact her whenever we need to. She has been AMAZING! She knows her product and she knows what we like. Sweet, professional, and personable all at the same time. She located at the one on US19 in Pinellas Park. The service and product is great. It may be a little bit more pricy but it’s worth it. I always say, you get what you pay for. Thanks Ashley for another happy customer purchase.

Went in to furnish my new place and walked right out the door with just what I needed!! Best collection and best color! Thank you Naomi!!

This is our second major purchase from Ashley and we couldn’t be more pleased with our salesperson and merchandise we purchased. We looked elsewhere first and couldn’t find anything near the quality for the price. They are our “go to” place to go for quality furniture.

Naomi was very professional, no pressure, listening to our needs and showing real interest in finding exactly what we needed. There was a good set of options to select from. The prices were reasonable. The purchase process was smooth.

Great service from Rachel! We told her what we were looking for and she tools to the right spot and we made the purchase. Could not be simpler and were pleased with the delivery schedule.

Very pleased

I knew exactly what I wanted. Kim helped me and made sure I got the right sections of the sectional couch I wanted. The store also matched prices I found online. A pleasant, quick and good experience. Did I mention that the couch I got is soooooooo comfy as well? I will add a photo once it is delivered.

Colton was amazing, he helped me out so much during my process of buying furniture for my home!!!

5 star rating for salesman Colson. He was helpful, patient and thoughtful. I

We came to Ashley Furniture Sunday 4/7 in Pinellas Park in search of a dining room table and were thrilled to walked away with the Ralene table in grey! When we originally came in, Adam Lumbra was welcoming, warm, and gave us good directions through the store. After walking through the great selection of inventory, a few tables stuck out. Adam popped back over to check on us. I appreciated the low/no pressure sales tactic at Ashley. We ended up going to 4 more stores to “see what’s out there” but in the end we called Adam at the store and told him we were coming back! Ashley Furniture truly had the best quality and selection for the price! Adam got us set up with the new table and protection plan in no time, and we are thrilled to plan the first sit down dinner at this new table! Thanks to Adam and Ashley Furniture for an exceptional experience!

The staff was not high pressure in its sales approach. There was plenty of inventory to look at. We were so happy to see furniture in colors other than white, black and gray. Highly recommended. You’ll find what you need and whatever price you can afford.

Very nice sales lady didn't pressure me into buying something I didn't want and I got what I was looking for

My shopping experience was very nice from start to finish. The building is beautiful with a wide variety of options, and Lorenza was very nice & helpful. I will definitely be back!

We purchased a large white sectional from the Ashley store in Pinellas.. Though we loved the look, we worried about the color not being right for a busy household, we were convinced by the salesperson that if we purchased their protection plan (@$500.00) we would be covered for spills, etc. When we went to actually take advantage of this plan, we had a person come to our home, look around, and say that they were just there to inspect.. not fix and that we would hear from the company that Ashley contracts to service this program. Didn’t hear anything for weeks, so we called, and were told that we would not be covered.. We asked to speak to more people to get this lack of coverage—. more walls. Then called the Ashley store, was told a leader would call to help.. and never got a call. We are VERY disappointed in Ashley’s choice of vendor partner (found that they were rated a 1 by customers), and their lack of follow up. We are now stuck with a product that we paid almost $4k for… and it’s embarrassing…. Don’t expect to be supported by Ashley if any issues.

The young man that took care of me was very informed and knot the least bit pushy but a pleasure to talk to

Found the perfect couches and matching rug for my living room thanks to the help of Javier who was polite professional and very intuitive as to what I was looking for and needed.

The sales associates are nice enough but I have had so many issues with Ashley as a whole. From the second I purchased my couch and ottoman it has been issue after issue. Delivery was the wrong configuration and late multiple times. Delivery drivers left after I told them it was wrong because they didn't want to deal with it so I had to call again and have someone else come take the couch back. I also cannot stress this enough but please DO NOT buy the protection plan. They don't cover ANYTHING and if you move outside of the county, they will not be able to replace any item and do not offer a replacement from any other store other than the one you purchased it from. Please please please save your money and do not get the protection plan. They will give you the run around as much as they can so they don't actually have to fix/replace anything.

Colton gave great customer service!

We enjoyed shopping at Ashley, and with Cayleigh's assistance found the perfect bedroom set and coffee table for our new house. Thank you, Cayleigh!

Had a wonderful experience shopping at Ashley in Pinellas Park. Adam couldn’t have been more knowledgeable, courteous and friendly. What a nice guy. Getting my living room set tomorrow so excited🥰

Colton was very helpful .. he let us have our space and explore the furniture.. and decide on our own … he didn’t follow us around or hound us about purchasing anything!!! We love our couch we are getting!!! Thank you for being great to us!!!

My husband and I and my Mother-in -Law went to Ashley furniture this past week in Pinellas Park. We had a wonderful shopping experience with Ms. Dragana Kuzmanoski. Very Professional and absolutely Stellar on her performance helping pick out new furniture for my Mother -in - Law. Look no further people She was not pushy and it was not a waste of time. Go see this Lady..... She can Help you too... God Bless......... Thank You Dearly Dragana!!!!!!!!!!!!!!!

Issues with delivery they refused to come into a tight street neighborhood which Ashley has delivered too before. Apparently delivery drivers determine customer satisfaction which is a poor business model. The delivery driver told us to cancel our order lol so unprofessional

Rachel our sales rep was very helpful. The furniture is perfect for our home.

Very good experience at Ashley with sales person Colton. Very helpful and customer friendly.

Sofa in stock for immediate delivery

Highly recommend Ernesto! Total pleasure working with him!

I wasn't there.

I walked into the store and there were over 20-25 loose pillows just the color I was looking for placed around the store in carts and other various locations throughout the store. I grabbed three and headed to the register to find out you can’t buy the pillows and they were for “decoration”. Why, when you have so many? That makes no sense to me…

Kristen was very easy to work with. She had great suggestions and made our purchase an easy one. When our sofa and love seat were delivered the love seat was broken. Our delivery people were so nice and made it very easy to get this resolved. The only problem I had was with the customer service rep helping us with the broken love seat issue. She was very hard to understand. We received an email the next day about getting the new piece! So easy. 😊

Jon Cornell was amazing at the Pinellas Park store ! Very knowledgeable regarding inventory and putting furniture pieces together Very kind , He will walk a million miles to satisfy your needs!

Colton Pettway was very helpful and educated on mattresses. He really helped me to get exactly what I wanted. He was patient while I changed my mind several times. I will be back and get the rest of the pieces to the bedroom. 👍🏼😊🛌 Thanks again.

Julisa was great, helped with all my needs. Listened carefully, and we found a good furniture for my limited space. Thank you Ms Julisa and thank you Mr. Ron!

Easy experience, at least for me.!!

This was my first time visiting Ashley and I was very impressed from the moment walking in. Greeted by Lorenza J and was welcomed in a friendly and approachable way that made it chill to look around. Helpful but not pushy at all. Prices were more reasonable than I thought too. Had no intention of shopping that day but with the prices, quality of furniture, and friendliness of Lorenza we decided to buy a couch and a chair. Already had the chair delivered and that was equally nice. Will definitely be going back and seeing what we need next.

My HANDICAPPED Wife (SPINAL problem} purchased an ASHLEY Powered Chair to replace her old Ashley POWERED CHAIR WITH Powered Headrest. However, when the Chair was delivered, my Wife discovered the 'HEAD REST was NOT POWERED!!! She immediately contacted ASHLEY and explained the problem. 48 hours later ASHLEY texted her saying: "ALL SALES ARE FINAL which is printed on the back of your Sales Reciept"My Wife was willing to pay the extra cost BUT Ashley wouldn't budge.

Jon was friendly, attentive & extremely helpful. He really listened to what I was looking for and had great knowledge about each piece viewed. I will continue to buy furniture from Ashley!

Jon Cornell our Sales Advisor was EXCELLENT! My sister and I went to Ashley in Pinellas Park, FL to look for furniture for my mom, who was moving into an Asst Living Facility. We needed a power recliner, but we left there finding EVERYTHING we needed and more. (A desk w/2 swivel chairs, entertainment center w/shelving, & end table). He was so knowledgeable about all items. Spent time helping us, even pulling up items on his iPad that were not in the store. We also needed the items in stock and ready to be delivered in a few days-He made that happen too! We left so relieved, satisfied, & excited for my mom and how nice her new place was going to look. Anybody going through the process of transferring a parent to a new place & next phase of life, will know how comforting this is. And Jon Cornell made it happen!

Came in to buy a table. They wouldn't just sell me a console table, without also buying three stools with it. Very disappointing that they wouldn't just sell me the table by itself. To anyone reading this, let me know if you want to buy 3 stools.

Kristin is awesome, really should ask for her.

Summary: Go see Heather. Continue reading to learn why. I needed to buy a few furniture items and went into Ashley to look around. I was not prepared for the wake up call I was about to get. A cold bucket of water poured straight on my face as I heard a voice ask, “hi, what brings you in today?”. I knew, yet I stood frozen, stuck in awe by the impressive furniture selection, and vast inventory that I was faced with. I wasn’t prepared for questions. I didn’t bring my notes. I was out of my element and against the clock. With just nanoseconds to spare before my silence crossed into awkwardness, I managed to answer, “just need a few things, table, couch, maybe some end tables” (and a life raft, I thought to myself). She told me her name was Heather and asked if I wanted to look around myself, or if I’d like some help. What a sweet soul, entertaining the idea that I might have known what I was doing. I didn’t, she knew I didn’t, yet she never called me out. Her voice was angelic and sincere. “Take my help, idiot”, is what she was probably thinking. She had more questions that I was completely unprepared for. It was the SATs all over again. I never did get bright futures, and my future furniture prospects wasn’t going to look bright either, if I kept flailing about. “What kind of style couch do you like? Recliner? Sofa? You into leather or fabric?”. I’m POURING sweat and the SATs don’t seem so bad anymore. She led me to a few she liked, but I wasn’t sure how to decide on one. They were all comfortable and they seemed like they were good quality; it’s as if I’m in a bad dream, chasing after sofas and… “sofa chaise? Yeah we got a few of those!”. I gotta stop thinking out loud. She started asking about the living space and that’s when I realized I had pictures! I gladly showed her my phone and hoped that it was enough to salvage her impression of me. I must have finally done something right because people… HEATHER.WENT.OFF! An advanced neural network artificial intelligence, trained specifically in home furniture and decor, wouldn’t have been able to do what Heather did. She analyzed my space and suggested the perfect set of furniture to complement it in a few minutes. It was one of those, “I don’t know what I like, but I’ll know it when I see it”, kind of experiences. Everything she showed me was more on target than an archer splitting the arrow of a bullseye she just previously hit. I never thought I’d be excited over furniture, but I was excited when she described how everything would come together in my place. Of course, I bought everything. Sofa Chaise, Table, Coffee Table, end table, all Feng-Shui’d together with insane precision. Everything is exactly the perfect fit for where they are placed and all of the pieces together have the perfect ratio of hard and soft edges that lead your eyes like a piece of art, embracing and welcoming you. I’ve already burned all my vacation days at work and submitted for a leave of absence because I can’t bring myself to leave the house. Heather is doing some crazy ancient geometry golden ratio higher symmetry electromagnetic gauge invariant generally covariant quantum quadrupole type stuff with furniture. In short, do yourself a favor and see Heather.

Ernesto was awesome! Took excellent care of me with my small purchase. He made me want to come back again for sure. Great selection and prices.

My girlfriend and I came in here looking for a bedroom set and Colton did an amazing job helping us out. Very knowledgeable. Very straightforward and informative with everything! Highly recommend seeing him and Ashley Furniture

Kristin has been absolutely amazing!! We have a beach house & she spend so much time coordinating everything. I needed more furniture & was so happy she was still there. Very impressed. You don’t see service like that.

The sales person was very helpful she showed us lots of options and answers all our questions. It was a nice experience.

Naomi was great helping me look for what I wanted

Naomi was super helpful in assisting us with our purchase! My boyfriend and I bought our first house and were in need of brand new furniture. Naomi helped us find the perfect couch and mattress for our new home! Naomi made the process so easy, wasn’t pushy and was extremely polite and professional. Go to the Ashley and ask for Naomi!!! You will not be disappointed.

I ordered a living room set and dining room set from the St Pete Store. Both had to be delivered on separate days. Both deliveries were canceled the day of the delivery and had to be rescheduled. I lost two days work. Very frustrating

Adam was awesome to work with. Very informative without trying to oversell. Easy going and a pleasure to work with.

We really had a great experience at Ashley Furniture. Julissa helped us tremendously finding the perfect sectional couch and coffee table. She was very attentive to our needs/wants and was very knowledgeable of the products. We appreciated her friendly and patient demeanor. It was a wonderful experience, thanks to Julissa!

They arrived early in the time frame which gave be ample time to keep my move to a new place going! They were quick and efficient and pleasant to work with!

My recent experience at Ashley Furniture in Pinellas Park, FL was just perfect! I was greeted at the door yet allowed to wander the store alone. Julissa Rosa came over to answer questions and she was very professional, knowledgeable and welcoming! Her customer service skills were amazing! I wanted to think about making this purchase and went back the next day to complete the purchase of this sofa. Julissa took great care of me and I can’t say enough positive things about her or my experience! I look forward to getting my new sofa next week! Thank you Julissa and Ashley Furniture!!!

Colton was awesome! He took time to answer all of my questions. He also was very responsive to my messages. He’s a great salesman. Thank you Colton.

Hugh show room with lots of quality furniture to select from. Sales people are helpful and polite. That's why we keep coming back.

I received partially my purchased. They missed 2 pillows and one stool came out of balance and I had to return it. I received a phone called saying that stool will be delivery in march and that I need to contact the store for the other 2 pillows missing.

Joselyn was the greatest! She and manager were very accommodating and they Blessed our household with a Great recliner for a great price. 5 stars to the delivery guys, they were the Best.

The store had a great selection of furniture and Colton was great. He introduced himself, asked us what we were looking for, and gave us time to look around but he still came back to check on us. We found what we wanted and he helped bundle a mattress together at a great price. Looking forward to our delivery date!

Colton provided with all information that I needed to make a decision on my purchase. Excellent customer service.

Very nice customer experience. No pressure friendly sales people. We just received our furniture. Delivery company also great! Highly recommend Ashley Furniture

Great service!

Thx!! While it helped knowing what we were looking for, the selection was good, the pricing was better, and the service was the best!!

Awesome experience at Ashley furniture. Julissa was great in answering all of our questions and helping us design the perfect couch. Would definitely return!

Purchased bedroom set and everything was a great experience at a good price!!

Stopping by Ashley Furniture I didn’t know what to expect, I was looking to buy a new bed. Luckily I met Kristin and it was smooth sailing from there. She lead me through what I would call a bed testing session which was very helpful. Once I chose the bed I liked the rest was easy, delivery went as scheduled and basically not even one hiccup. So…. Thanks Kristin for all your help. I’ll see you again, when I’m ready for that couch!!! Ha.

This is a great store, staff are always available when you walk in. They actually listen to what you want and then if item is in stock then they will show you the item. The Pineallis store is a very nice experience minus the fact that it's very hit and miss on items. Just be prepared for that.

Accommodating staff and showroom was tastefully done.

Jon was great! He was helpful and took the time to show us different pieces of furniture that would work well with our space

Our Sales Person Naomi was very professional and knowledgeable

The associates very very helpful but not intrusive. She helped us select appropriate pieces and actually suggested fewer items that would be better suited for our space. Other stores have associates follow closely behind as you browse the store, making it very awkward and uncomfortable to browse.

I’ve been going to Ashley for years to shop for all of the staple furniture! You can’t go wrong! The prices are really reasonable. The sales people are helpful, patient and kind (Thank you to Jon). And, the process is seamless. *Shopping tip: they sell the BEST mattresses! They are the most comfortable and they last! I can’t wait to get my furniture!!!

I was helped by Patty at the Pinellas Park store. What a pleasure it was working with her. Outstanding!

Worked with Kristin. She helped us out with a sofa! Highly recommend

Delivery date a major problem when you cancelled, even though two hours before you wanted my confirmation for the original delivery date!

Sakes person not very interested in helping me. She did try to answer some questions I had. Definitely going elsewhere where I will feel they will be happy to see a customer.

Kimberly helped me out through the whole process and was very helpful. Didn’t pressure any purchases and I appreciated her assisting me with exactly what I needed!!! She was amazing!

Had the best experience with Lian! I went in knowing exactly what I wanted and was in and out within 30 mins and got my couch that same day. If you end up at this store definitely ask for Lian! Quick, efficient & personable! 10/10 experience will b back in the future to purchase future items with him.

Delivery men were amazing and I’m super happy with my purchase

Salesperson Adam needs a HUGE raise-excellent customer service!!! Would shop here again if he’s our salesman

Excellent prices and best service 👏 👌

We just purchased a living room sectional and a bunch of bar stools. We had the best experience with Heather. She was polite, professional, super knowledgeable, and patient. 100% we will be contacting her as we continue our home furnishings shopping. Thank you for hiring such terrific people. It makes a difference!

Always a better experience at this store

We are extremely satisfied with everyone during our Ashley purchase and delivery experience. Jon, Jamiya, and our delivery team, Will and Christian, were all fantastic. Thank you, Ashley. We love our furniture!

Listened to my wants and needs in reference to my purchase. Caleigh was most helpful!! See her for any of you furniture needs!!

Very helpful customer service. Not push and a listener.

We had a very informative and pleasant buying experience at your store located on Hwy 19 in Pinellas Park Florida. Our salesman Colton was extremely helpful, it was very refreshing dealing with him.

As expected, shopped here before.

Came to Ashley furniture we knew what we wanted spoke with Ricardo got us in and out without any issues he was GREAT. Will definitely be back. THANK YOU RICARDO !!!!

Patti was very helpful and pleasant to talk to.

This place is the best!!! We bought a table and couch and bed set and mattress from here. From sales to delivery this place was awesome! The guys were so quick and professional with setting everything up! We do appreciated the service we received!!!

I was able with the salesman’s assistance to obtain everything I needed by 1/4/2024

Terrific!

Fantastic customer experience! The General Manager, Rob was first class!

Naomi was great answered all questions very knowledgeable and made our purchase seamless.

My Experience at Ashley Furniture purchasing a bedroom set was excellent thanks to Ricardo. He was professional, personal, and patient as we came to our decision, never pushy or overbearing. We went to 3 furniture stores prior and had the opposite experience. Not only did we love the pieces offered at the store but the experience as a whole clearly felt different and helped us to make a decision we are happy and excited about. Thank you Ricardo! We will see you again soon!

Excellent professional and caring customer service and sales person. This lovely young man was knowledgeable, great vibes, beautiful smile and his willingness to make sure that we were helped promptly was absolutely above and beyond any furniture store that we had been into, to shop for a couch.

My salesperson, Jon Cornell, went above and beyond to help me find EXACTLY what I was looking for without the uncomfortable pushiness I received at other furniture stores. I was shopping for a small rental property and had specific needs. He is the reason I bought from Ashley and the reason I will come back.

Ernesto was amazing. Fast, effective, knowledgeable

This place is an absolute scam. We were enticed to add on their 5 year warranty program for our sectional stating “we could replace our cushions for any reason” from their salesman Dennis. Here we are only a year later looking for replacements because the cushions have already started to give out from very normal use and when we called we were informed Ashley only covers “accidental damage”. Meaning if I called and claimed wine was spilt all over the cushions they MIGHT do something but won’t cover general lazy craftsmanship? What is the point of adding on a warranty to a piece of furniture if it covers absolutely nothing. Not to mention when it was delivered they just left it on our driveway because they refused to bring it up the stairs. And we were not refunded the extra money we paid for delivery AND set up. You’re honestly better shopping at IKEA.

Kristin was amazing, she introduced herself and offered her assistance then gave us space to shop. When we found what we wanted she put in the order for us and then took the time to pair us to an amazing bed that we will be purchasing in the future, she's a sleep expert and we definitely recommend going to see her!

Great customer service

Yesterday, Patti O’Bryant did a great job !!!👏

I ordered a couch online and the order was cancelled with no explanation. Called and fixed the issue, reordering for a new delivery date 2+ weeks out. The day before delivery I get a notice that it's not going to be available for delivery until later in the week. Reschedule for Friday from Tuesday. I get a call Friday morning that it's not possible to deliver Friday (today) and that they will be delivering on Wednesday. I trashed my old couch ages ago and now I have no couch to host guests with through the entire holiday season.

Robert the store manager and John the salesperson went way out of their way to solve my problem with a very expensive Temperpedic mattress I had purchased. It was not their fault but they both went way above the call of duty to resolve my problem. It was a pleasure to deal with both of these employees who really cared enough about me as a customer to get my problem resolved almost immediately. Do not hesitate to buy anything from John at Ashley Furniture. The manager who obviously had to be involved was awesome too.

Our in store experience was great but the customer service that we received after we made our purchase has been so awful and disappointing. Our bedroom set arrived damaged so we let the store know like they told us to do. They ended up sending out a technician to "fix" the damage but all he ended up doing was using some spray paint. It looks so bad and unacceptable. All we're wanting is a replacement order and we can't get anybody to help us. We've had our furniture for OVER A MONTH and it's still sitting downstairs waiting to be replaced. We won't be buying from Ashley again and we'll most likely be returning the furniture that we did buy since nobody seems to want to help make it right. By far the worst customer service I've experienced.

Adam Lumbra was amazing. So patient and knowledgeable. Deff will come back for future purchases.

Jon was very helpful in finding a quality and reasonsbly priced mattress for my son. Fast easy great experience .

Got me a nice sleeper sofa for 650..my great dane loves it

Very easy shopping experience. We got the exact date that we needed for delivery!

Very helpful sales person!

Fast, friendly and very helpful. Would definitely recommend

My sales girl, Kristen, was the best…she greeted me at the door I told her what I was looking for but told her I just wanted to walk through first…upon leaving she asked if I saw 2 sofa sets she thought would suit me and took me to them and I returned in an hour and bought the 4 piece set. She was professional, courteous, even a bit humorous and made my buying experience very easy. Thank you Kristen.

Adam Lumbra made our experience at Ashley so easy and fun! He was a great listener, really cared about what we wanted, was very knowledgeable and the most helpful sales person I've encountered in a very long time. If you go to Ashly you must ask for Adam. He's the best:)

The Ashley Store was amazing. I had to pick out a couch online while being out of state, and Jon was more than helpful in helping me pick one out for my needs. He was very knowledgeable and accommodating. I highly recommend the Ashley Store!

Very good and helpful adam is the best and so nice

Adam is really good at what he does. Super informative and helpful! When it came down to the decision it was all up to us. No pressure to get anything and he helped guide us to the right decision for US. Thanks Adam

Thank you Ashley's and Kim my sales pro and to Rob the manager, was a great experience all around from moment through the door till delivery. Ty

Walked in with not much more than an idea of what sofa shape I wanted and Naomi greeted me at the door and gave me a tour of the whole place and helped me pick out furniture for my whole house that now, I am really excited for and she got me out the door with Ashley's credit card and all furniture ordered in under an hourHowever I am decisive af and making decisions comes naturally to me.And btw I'm out the door under half of what I was expecting and only 14.29% of my approved credit limit The real test will be when the furniture is delivered but for now Naomi gets a 100% and so does the whole store because the presentation is excellent, nice and inviting, and the furniture is built nicely but the price point in my opinion is a win.A special thank you to Naomi for taking such great care of me!

They had exactly what I was looking for

Easy process price was good .salesperson was good Unhappy they wouldn’t Ship two pieces of furniture to the store so that I could pick up and instead was forced to pay for delivering

The personnel is good

Great experience buying our sectional. Heather helped us get the best deal, would highly recommend!

Rachel M was unbelievably helpful. She let us browse without any pressure and was really quick and knowledgeable. We will definitely be back to visit her for more furniture!

No pressure. Ricardo answered all of our questions and let us look and browse in peace. He was available when we needed to ask questions and when we were ready to make our purchase. Explained everything. I really enjoyed my experience. Especially the no pressure part and peaceful shopping. We will be back when it is time for a new bedroom set.

Went in looking for a couch and Naomi greeted us, was very friendly and took us around, found something fast that me and my girlfriend liked and and we were out of there in no time. Feel like we got a really good deal as well with their black Friday deals!

Adam was a pleasure to work with.

Walked in to a friendly greeting from Johnathan. He gave us our space , was not smothering or intrusive. Checked in regularly to show us options of items we were eyeing. He somehow kept an eye on us without being creepy obvious. Perfect. I loved how we had the freedom to browse without the shadow, yet there he was when we had a question. We will definitely seek him out for our further needs. We just purchased a house and we will be back. He was perfect. Over all pleasure…to spend my money here. . Haha. Thank you Johnathan.

When selling protection plan, sales people should disclose that damage is NOT covered if not reported within 30-60 days, otherwise you’re wasting your money.

Patti assisted me with my purchase and she is very helpful and awesome

We were attended by Adam. He was great. He was knowledgeable and respectful of our shopping experience. I came in to look on Friday and he introduced himself and stayed back until I had questions. Saturday we returned and asked for him and we were able to complete our purchases and are quite happy with them at that. Thank you Ashley and Adam.

Kristen was very responsive and customer friendly

Nice place nice and professional people!! Tanks you Adams

Kim Kenney was amazing 🤩 She welcomed us, wasn’t intrusive, and was very helpful, knowledgeable, and accommodating to help us fulfill our vision for our home.

Rachel was excellent at helping me pick out and order a new recliner. The chair felt like heaven compared to my old one. Highly recommend.

My fiance and I had a wonderful experience from beginning to end. Very pleased with the service, quality, pricing and professionalism. Go see our sales associate Naomi for top of the line service and knowledge.

We were very please with Heather Shaffer in the Pinellas Park FL. Store. She was very knowledgeable about the mattress options.

KRISTI made the transition seamless!! Great service!!

If you need furniture come here. In and out quickly, Patti was a pleasure and helped with purchase and home setup.

Dragana was very knowledgeable on all the product in the show room. She was patient and committed to sending us how with the right couch for our needs.

Kristin is awesome very knowledgeable about the merchandise offered .also great friendly personality 👌

Heather is extremely professional and knowledgeable . She helped me work through staging an entire household. I could not have done it without her .

“A Genuine Experience with Heather at Ashley Furniture" Our recent trip to Ashley Furniture was nothing short of remarkable, thanks to the exceptional assistance we received from Heather. We were on the hunt for a new couch, a dining room table, and an adjustable bed frame, and we couldn't have asked for a better experience. First, the couch we found was perfect for our needs. It's not just comfortable; it's inviting and stylish. It instantly became the focal point of our living room, and we love spending time on it. What truly made this visit memorable was Heather's guidance. She wasn't just a sales associate; she was like a trusted friend, genuinely interested in helping us find what we needed. Her knowledge of the products and her knack for design made our decision-making process a breeze. It felt like she understood our style and preferences, which made all the difference. Heather's assistance didn't stop with the couch. She also helped us pick out a dining room table that beautifully complements our space. Her attention to detail and commitment to finding the right fit for us was evident throughout the process. The adjustable bed frame was the final piece of the puzzle, and Heather made sure it was a perfect match. Her expertise in the various models and features was invaluable, helping us select the best option for our comfort. Heather made our shopping experience enjoyable and stress-free. It was refreshing to have someone so dedicated and genuine to assist us. Our home has been transformed with these new additions, and we couldn't be happier. If you're looking for quality furniture and a shopping experience that feels personal and authentic, we highly recommend Ashley Furniture. And if you're lucky enough to have Heather as your guide, you'll be in excellent hands. Our visit was more than just a transaction; it was a memorable and pleasant experience that left us with beautiful furniture and a sense of satisfaction. Thank you, Heather and Ashley Furniture, for making our house feel like a home.

Heather was prompt and helpful and very easy to talk to. The prices are competitive and their warranty plan is very reasonable.

Absolutely horrible experience!! When they push promotions, they don't inform you how they allocate the money. Then you call and they can't help you because it is now with a new company. They only care about their commission and not the customer. I advise you to be very careful with these people and how they push their promotions. The associates here don't care because you are no longer at their store.

Heather waited on me and she was great—very helpful. I will be back for a couch and possibly a mattress.

Went to Pinellas store and everything was perfect. Lian helped us from the beginning. Thank you to the Ashley team and the pinellas store

Trusted Advisor Dragana K. Provided excellent customer service in her sale of furniture. She worked hard for Ashley and myself. I left the store completely satisfied, she really made the sale. She was courteous, professional and extremely kind. Ashley has done it again, I already have furniture from this store, so I'm very satisfied. Trusted Advisor Dragana Kuzmanoski is the best person for the job and I highly recommend her @ the Pinellas Park store. Thank you Thelma

Great salesperson, Heather showed us exactly what we were looking for. Great daily prices great service great products.

They were having a great sale when we went looking for counter chairs for our remodeled kitchen. Found great chairs for a excellent price. Only problem is we have to wait until Nov. 7th to get them.

Heather today did a wonderful job of assisting us make a choice from a wide variety of selections. Great choices!! 👍 Thank you Heather 😊!!

Heather helped me with my selections. She was very knowledgeable about the different products we looked at. I found Heather easy to work with and appreciated her patience as I made decisions. Thanks Heather!!

Follow up customer service leaves a lot to be desired. Our salesman Jon did a great job helping us out. This is the second purchase we made from him. We purchased a new couch and we were told it would be delivered around July 22nd. My husband has called 3 times and spoke to someone in the office, that said she needed to look into it, he called tonight and another person in the office said it was on financial hold because we had to pay off our last purchase, well news flash, we had 12 months same as cash and paid it off in 4. The other 2 times my husband called and the lady in the office said she would call back, she never said anything, nor did she call back We will be buying more furniture since we moved here a few months ago but doesn’t look like it will be Ashley again! There are so many stores to choose from I’ll go to one of them.

Our sales lady was so good and helpful. The delivery team was polite and efficient.

Adam was outstanding!!

Dragana was very helpful

Rachel was great and so personable. Glad I found what I needed at Ashley.

I went to Ashley's this past Saturday to look for a dining room table. When we got there, we were greeted by Heather. She was very pleasant and professional. She allowed us to browse around without any sale tactic. Then she came by to checked on us randomly. Very nice to do business with her.

Ricardo at the Pinellas Park store is incredible. He helped us choose the best options for our home.

Naomi was helpful, friendly and very knowledgeable. She helped us find the table we had seen online but because it was a different color ot was a different brand name. She was a great help and we will be back. 😀

My wife and I had the pleasure of working with Heather at Ashley Furniture while searching for a sectional sofa. From the moment we walked in, she greeted us professionally and made us feel at ease. We inquired if the salespeople worked on commission, to which Heather confirmed with a smile and a “yes”. Heather's knowledge and expertise were truly impressive. She allowed us through the store, patiently waiting to answer all our questions and providing valuable insights on the different options available. When we finally found the perfect sofa, Heather facilitated the purchase flawlessly. Her attention to detail and willingness to go the extra mile made the entire process hassle-free. We are extremely satisfied with our $5000 purchase, thanks to Heather's impeccable service. Going forward, she will be our go-to salesperson for all our furniture needs. We highly recommend her to anyone in search of a knowledgeable, friendly, and dedicated professional. Thank you, Heather, for exceeding our expectations!

I’m only giving 2 stars because of the wonderful sales lady in the showroom, otherwise I would give no stars at all! No lie, it took me almost 50 years to be able to buy a brand new piece of furniture and when I did it was a complete letdown. My beautiful new sectional sofa was delivered by cavemen that tossed it and threw it around, bashed it into my front door frame. Two days later I noticed the bottom wood frame was completely snapped in half and hanging down, very obvious as you walk in my front door. I cried, no lie. I contacted customer service and demanded a new piece of sectional but was ignored. Customer service is clearly outsourced and no one understands what you are saying apparently. I was sent a repairman instead whom ripped the backing of my sofa off and put a new piece of wood inside then stapled it shut again. Now every time someone sits on that side it makes a LOUD popping noise. We are afraid to sit on that end. I’m so disappointed that I don’t even want to deal with Ashley again. I mean if I wanted to shop for a “slightly used” closeout sofa then I would not have purchased from a brand new showroom and spent nearly $2000!! In my opinion I got a used, damaged couch delivered to my home and no one at Ashley cares. All they had to do was replace the 2-cushion part of the sectional. It’s a real shame too because I am in the process of refurnishing my entire home and had just gotten started with the sectional. I will buy the rest elsewhere and Will recommend my friends and family yo do the same.

Adam was extremely helpful and it was greatly appreciated! Can’t wait to get my new sectional and other items! Thank you!

Salesman was great

I had such a pleasant experience at Ashley Furniture when recently purchasing my new dining room set. The store had many options and the prices were very reasonable. The sales associate who assisted me (Heather) was knowledgeable, very personable, and not at all pushy. I will always go to Ashley for my furniture.

I need to revise this review. I was NOT informed that there was any assembly required when I purchased my couch for drop off delivery. Well, after waiting 5+ weeks for the delivery, it finally came today. The delivery team came to the front door, set the couch down, and took a photo. I asked if they were removing the packaging (cardboard, foam and plastic). They said they were not and left. OK, I can do that! Well, there sat the couch - totally on the floor. Then I discovered the legs packaged under the cushions. I have purchased at least 8-9 couches in my lifetime. NEVER did they come without the legs attached! I'm an old lady, but I managed to move the couch and flip it on its back to see the bottom. Well, the screw holes were not even made in the bottom where the legs should be attached. You need to get a drill as well as a screwdriver to attach the legs yourself!! WHAT?? , And there was not even a template included with the instructions as to where to drill the holes; the way the leg is made, only a screw can fit thru so you cannot make on your own template. There is a "lip" in the center of the leg so it will not lay flat anyway. Why was I not informed that the couch was "assembly required" and what assembly that would be - other than putting the cushions on? I am so disappointed and disgusted. Now I have a couch laying on its back in the middle of the floor while I wait to find someone who can attach the legs! I will no longer shop at Ashley and I will be telling everyone I know of this "mishap". BUYER BEWARE!! So, I am modifying my original review - my sales agent was NOT the excellent agent I thought she was. I should have been informed of what was required of me, other than payment! And this was in addition to an excessive wait time that was changed and the original delivery date moved to the following week!

Excellent customer service by Patti.

Heather S. was wonderful to work with and so patient. We love our new couch!

Great store friendly staff and Jon Cornell is a great guy very knowledgeable and friendly if you are looking to buy furniture this is the place to go. And ask for Jon Cornell

Adam was very patient and helpful with helping us pick out the perfect couch for our new home.

Great customer service 👏🏼 and clean store

We purchased a couch, tables, ottoman, and 2 full bedroom sets. Heather was great, we were looking at everything and she was kind, patient, and extremely helpful. Prices were what we expected to pay for quality furniture. We don't have it yet, they deliver and set up everything so will update after it is delivered. Update: So not so great, one side board was cracked on one bed, came back the next day to fix that. Turns out Heather forgot to order what's called a bunkie board that helps support a mattress, not once but twice, we realized on the invoice she had forgotten to add it and text her 5 min after leaving, she said sorry, adding right now, never was ordered so 2 days later with no bed, had old bed picked up before they delivered. At least they gave us 50 percent off the $300 boards out of $6500 that we spent.

Naomi provided excellent service. Very knowledgeable , knows her items on the floor, has great taste, gave great advice.

Patty was extremely helpful and gave us a really good deal. We are very happy.

Adam Lumbra was just what we needed in our purchase of a love seat. Adam is the man to see for all your furniture needs at Ashley on US 19 N Pinellas Park. . He is very friendly, knowledgeable, instructive.

Ernesto was excellent...very knowledgable. Great working with hm.

My family and I had a great experience and the staff was very professional. We do recommend this store with no doubts!

What a great experience!

Patti was friendly and well versed on the sofas I looked at.

Heather was very helpful and made the process simple.

I recently had the pleasure of shopping and purchasing a beautiful new couch at Ashley Furniture on US 19N Clearwater, FL. From the moment I walked in, it felt like I was shopping with a friend. Alexis was absolutely amazing. Her attentiveness exceeded my expectations and made my experience truly enjoyable. Alexis went above and beyond to assist me, providing invaluable recommendations and making sure I had everything I needed. I highly recommend choosing this location for your next furniture purchase.

Great staff

Naomi was amazing and put me right at ease. She is very professional and did not pressure me. Great job and I’ll be back Again!

Racheal was helpful. The ordering process was quick and easy. The expected delivery time is reasonable.

We bought some couches And it was a very smooth transaction. I'm only available on weekends for delivery, and they were delivered the following Saturday after purchase and everything went smooth. Definitely, will check out Ashley on next furniture purchase.

Love this store. Just bought a couch and love seat set. Jon our salesperson was friendly and informative about what we were looking for. He gave us the space to explore without hovering over our every move. When we were ready, he helped us find the perfect end tables to go with our set and got everything ordered before we left. Answered all questions and I would recommend Jon to help with all your furniture needs!

Kristin was so helpful with assistance picking out our new bedroom set and especially the new mattress! UNFORTUNETLY the store has failed us 3 times with broken items delivered and i must travel 1 1/2 to our second home to take delivery. Each time there were broken items being delivered, even the delivery men said it happens with this store all the time 2 different deliveries broken items Furniture is good but whomever oversees the packaging of what you order is the problem, that needs to be addressed

We just purchased a couch and a headboard from Ashley and Jon was absolutely the best! We gave him our price range and he showed us the available options within it. We are so incredibly happy with our purchase and can’t wait to see the furniture in our new home.

Excellent customer service and value! Highly recommended.

Our experience took several weeks due to our home purchase date and Patti made sure we stayed connected. She got to know us and helped us make great choices for our new home. Pretty sure we wil be back!

Ernesto made our sofa purchase experience very positive. He was knowledge and offered suggestion without being pushy. He gave us alone time to discuss but was available when we needed. He took the time to understand exactly what we were looking for. Lots of beautiful things in the store, ask for Ernesto on your next shop.

sales person did an outstanding job. Very attentive and patient.

Beautiful store

It's very pleasant to look at furniture here. We went with my sister and family, and they don't try to hard sell you and follow you around the store. They are there to answer questions when you are ready.

I went to Ashely furniture in Pinellas Park and was greeted immediately at the door by the sales associate Heather, she greeted my mother and I kindly and asked if we were looking for anything in particular and just said we were browsing. My intention was to just go in and look. I got home after browsing and had to measure my living room and thought it over and went back in an hr later. I was able to call on the phone and ask to speak to Heather to see if they were able to match the deal online and also it was easier to go back in person instead of online. I walked back in and Heather helped right away and got everything taken care of quickly and smoothly. I would definitely recommend anyone to Ashely furniture in Pinellas Park. Sales associates who work hard should be rewarded. An in person experience is always better instead of ordering online. Also check the deals online and if it’s cheaper on their site they will match it

I had a great experience at Ashley. My boyfriend and I found and bought our sofa within 2 hours, which I was very impressed with. Heather greeted us, let us look over things at our own pace and was very helpful with talking through our options. I’m excited for our sofa to come next week!

Rachel and Rob were great. Super helpful and informative. They didn’t pressure me into a purchase even though I ended up buy my furniture from them.

Ernesto is a true gem! His expertise and customer service skills are outstanding. He helped me choose the right set that could fit with my current style Highly recommend.

I had a fantastic experience working with Ernesto at Ashley Furniture! He was incredibly knowledgeable, attentive, and helpful throughout my shopping experience. Ernesto went above and beyond to assist me in finding the perfect furniture pieces for my home. I highly recommend seeking out Ernesto for all your furniture needs; he truly made the difference in my shopping experience!

We were treated very well by Adam. His knowledge of the products was very good and he was quite helpful in assisting us in our dinette set purchase.

Naomi and Adam were both fantastic in helping me order my furniture for my cross country move!

Caleigh was very helpful when searching for furniture.

Adam was professional, knowledgeable and very kind. Willing to take as much time with us as needed. Great to work with! Thanks Adam!

Ordered everything over the phone with Patti! She took care of everything seamlessly!

Patti is the easiest advisor to work with at this store. She made great recommendations and was sweet to our entire family!

My wife and I have been procrastinating on purchasing furniture for our new home, so much so that we figured we would be without for a week or so when we move in. Upon doing some research, I decided to call and get some info on some items. The representative "Naomi" had explained everything in detail and made the initial research become a amazing buying experience. Thanks to Naomi's genuine concern and care we won't be sleeping on tile in our new house. Thanks Naomi and Ashley Furniture for providing exceptional service.

Adam Lumbra was very helpful. He was able to answer all our questions and get everything ordered that we needed.

Very nice service from Caleigh… polite, responsive and creative

Caleigh, sweetly came up to us and asked if we needed anything. She was very helpful and she got a quick sale.

Large selection with good delivery schedules. Rachael was most pleasant and helpful. Definitely would consult them for future purchases.

Service was quick and sales person Dragana was very friendly and helpful.

Heather was absolutely wonderful! She was very helpful and easy to work with.

The prices were very good and the woman that worked there, Naomi Ashur, was very nice and helpful

I had a good experience and got a great deal on a bed. Adam Lumbra provided great service and helped a lot.

Patti was the best. She was very knowledgeable and friendly. She made me feel like there are still people who care for the consumers still. Very pleasant experience. We will return to Ashley for future buys. Hopefully will see Patti next time.

Patti is very welcoming! Great customer service 👏

Rachel made mattress shopping so easy! Will definitely be coming back with any other home needs!

Adam was fantastic. Very professional, great product knowledge, and very patient!! We will return for future needs!!!

Rachel was outstanding; helpful, pleasant, made suggestions that helped me make the right choice.

Large store with a great selection of styles and pieces! Rachel was extremely knowledgeable and made finding a new sofa a fun experience. The Maggie sofa was a great option for the style, quality, and price! I will definitely return if I need more pieces!

Dragana was so helpful both days we were in the store, offering her assistance and allowing us the space to browse. There were many sofa/couch options for us to choose from and we found one that matched what we were looking for. Overall a great experience.

Kristin, furniture advisor was incredibly knowledgeable and went above and beyond to make my mom and me feel welcome, heard, and were aware of ALL of our options. She was relatable, peppy, and did her absolute best to make sure we got the best deal on the furniture we liked. Not only did she know about the couches, ottomans, loveseats, & chaise lounges, but she also knew a lot about all the different mattresses! Anyone going into this store, make sure you talk to Kristin, she is THE BEST!

Naomi was great!!! Very knowledgeable & helpful! She helped us pick out an amazing dining room set! Please go to her!! Super nice

I was under the impression that Ashley Furniture was more of an upscale furniture provider, until four out of 5 orders have been delivered with damage of varying degrees. The first item, the Beamerton sofa was delivered with a gouge in the corner of the leather, of which I had to wait a week for a tech too look at, and 2 more weeks to have it fixed. Another delivery of a sofa table and side table was delivered almost destroyed by FedEx, in turn taking over a week for them to replace. The most recent was an oversized recliner which had obviously been dropped on its back destroying the right side integrity of the recliner and releasing a lumbar support spring to poke out the back of the chair. After contacting customer service, it will take two weeks for a technician to come out to view the damage and make a decision as to the next steps. The structural integrity has been compromised and they have been less than helpful rectifying their mishaps, meaning I have an expensive leather powered recliner that is unusable sitting in my living room for weeks, and who knows how long it will take to fix/replace if I could live with myself not telling them to remove it and grant a refund because of the continued lack of quality assurance (most wood is comprised of plywood or composite materials under the leather). To say the least I am overwhelmingly unsatisfied with the product, quality and service from this company. I will be using another higher quality brand moving forward as I have no use for this continued lack of quality control and poor building materials. Very disappointed.

I have purchased many items from Ashley furniture. Customer service excellent.

My ordering experience was much more than I ever expected! After viewing a closeout item online, I called my local Ashley's with some questions about the product. Kristen took my call and went out of her way to ensure that all my concerns were answered. She was so great that, instead of placing my order online as I had intended, I asked her to take my order over the phone. This was a more cumbersome process for her, but she made it work. I will be making future puchases thru this very friendly, knowledgeable and professional associate.

Very friendly and extremely helpful staff! They help me find exactly what I needed immediately. Super product at a great price plus set up delivery too! I'd highly recommend this store!

Caleigh, our sales associate was pleasant, and very patient all while accommodating our different request. The general manager was very helpful and willing to make an effort to ensure our expectations were met. All in all, a great experience shopping at Ashley’s Furniture today.

Heather was an amazing help in finding what we needed! The prices and quality available at Ashley are great. Definitely recommend. And ask for heather!

Amazing staff & great experience!

Dragana was very helpful. We found what we wanted immediately!

Great service! The person we were greeted by helped us find the furniture we were looking for. Was very patient with me when I kept changing my mind. Went and looked at furniture Monday(8/7) and it will be delivered today (8/11)

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Heather was amazing! Super helpful and very patient with my not so short list of sofa demands. She was so personable and engaged I forgot I was in a big name store! If you go, ask for Heather!

Great Store!

sells rep immediately assigned to us and quickly showed us products we were interested in. Store had ample display with completely functioning furniture, sales rep very knowledgeable about the product. After purchasing and getting home we found we would not have the space for the product, so contacted customer service and cancelled order next morning. Still awaiting refund of payment.

Well well well. Nothing good to say about this crappy furniture company ! What a nightmare !! The furniture is all cheap and made in China !! The customer service associates have NO CLUE . We bought an outdoor set that had 2 pieces . They dropped it off and we had to unbox it. Once we saw the quality , we immediatley called and asked for it to be returned. They told me to look for an email to send pictures ? I dd this. It took 2 weeks of me calling and calling before they told me that someone would call me to pick up the return .When they called, a computer told me that they were picking up on July 4th !!! WTF !!I called them immediately and told them NO I WILL NOT BE HOME ! Well guess what . they came anyway and left a note that said "Sorry we missed you call the 800 to reschedule !!!!Once they rescheduled, I had 2 idiots who looked at the furniture and said" our paperwork says to pick up one couch " WTF WTF WTF I SAID DUDE SERIOUSLY ????I BOUGHT A SET...I AM RETURNING A SET..IT HAS 2 PIECES!!!SO THEY HAD THEIR LITTLE IPAD AND TYPED IN SOME SHIT, MADE A CALL AND SAID OK NO PROBLEM SIGN HERE THANKS.GUESS WHAT ????THEY ONLY CREDITED ME BACK FOR ONE PIECE !!! CALLED MY CC COMPANY TO DISPUTE THE CHARGE !! FU ASHLEY !!!THIS WILL BE THE LAST TIME I BUY ANYTHING FROM THIS SCANK STORE !!!SAVE YOUR MONEY AND TIME !!!

I had a terrible experience with Ashley and I would not recommend this place to anyone. there are plenty of furniture stores, there is no shortage, so choose wisely. - First I bought a TV console and paid for assembly, they brought it, dumped it on my floor and said they would not assemble it. It took many calls, and several weeks later, finally I had to go, choose a different console. Then they brought it, assemble, did not take they pervious unassembled one. Several phone calls and weeks later, they send someone to take it. - Then, I didn't learn my lesson and bought a couch. The store clerk advised me to purchase the warrantee, because in the future whatever happens it is covered, no questions asked, they will fix it or replace it, or whatever needs be. Well, the cushions sagged, there is a depression in the middle of the cushion, it's hard to stand from a seating position and I haven't had it for a year now, so I contacted the "hassle-free, no questions asked" warrantee department, they sent a tech to my home, he took pictures of the couch and nobody contacted me after that. A few weeks later, I called to check on what happened, they said, the technician decided the cushions look fine. - So there you go, they are scammers. Customer service is horrible. They blatantly lie to your face, until you buy their product, once the money is out of your bank in and into theirs, they are done with you.

Very nice experience purchasing our furniture from Ashley Furniture. Also great dealing with our sales person Nicole

Got to experience the Ashley refresh event today! It was so much fun, I loved the free classes they offered, and was impressed by how friendly and welcoming every single employee was!

Absolutely enjoyed the candle making event we attended. There were so many fragrances to chose, very calm and relaxing atmosphere. Thank you!!

Nice store really nice workers and there very informative

Good selection

You have to be way too rich or stupid to pay the prices that they want for their furniture. Most of the time people throw it away when they move as much of their stuff falls apart into pieces from any type of contact with another surface. Not my idea of quality furniture at all

From coming into the store, quickly getting in and out, to a seamless and quick delivery..we are very happy with our purchase!! Definitely go see Ernesto!!!

Great from the beginning. Delivery to be Wednesday.

Place sucks because we don’t look rich they really had no interest in helping us so when we said they had nothing that interest us and that we are not buying a worker rudely said bye

Terrible. We have bought about $10,000 in furniture, Insurance as well. Have a problem with the material on furniture. Insurance won’t cover it store won’t do nothing. File a claim a month ago and nothing there quick to take your money but nothing with a product that has a problem defect except excuses. Lied to in store when we purchased insurance for the furniture, Disgusting.

Defective product and warranty not honored.

kristin is MERMAZING! Wonderful time, love our furniture!

Went in to get a recliner and was met at the door by a young lady named Nicole. She is awesome, friendly and made my experience there delightful. Very very helpful and it's associates like her that makes ppl come back to businesses. You at Ashley are very lucky to have Nicole daling your products. She isn't pushy and every question I had, she answered or would look it up for me. Thank you Nicole for all your help

Adam is phenomenal to work with. He was easy to work with and was super efficient to help my partner and I get the couch and coffee table we wanted and walked us through the selection to delivery process well. 10/10 would recommend him to anyone.

Expedient follow-up with kindness I don’t ask for much, but kindness goes a long way with me

This guy was awesome what a pleasant experience we had!! No pressure he answered our questions and was funny! Just a great person! Thankyou Adam Lumbra!! I am gonna love my new dinette set❤️❤️❤️❤️

Awesome customer service, Mr. Adam took his time to help locate the patio furniture we wanted. This young man was very helpful. Ask for Mr. Adam, on your next visit.

I worked with Rachel and she was amazing. I was greeted right when I walked in with my husband. She helped me with a dresser and was very friendly. We had a great shopping experience.

ann did a great job she was very helpful with no pressure I wish more sales people followed the way she did thing’s she knows the store very well took us to areas of what we wanted. Next time i’m in the store I will definitely look for her very helpful.

I seriously cannot applaud Rachel enough. Upon walking in, she greeted me and led me straight to exactly what I have been looking for! Their furniture is great but their service is excellent! Highly recommend this location and asking for her. Thanks again, Rachel, you rock!

Good service, no pressure with nice options for my needs . Salesperson was easy to work with and understanding of my wants . I was happy to buy , hope the delivery and the products represent the same . Good job Dragonsale !

Excellent service and products

Worked with Nicole and she went above and beyond to help me. Kept in contact with me via text to make sure I received the help I needed. Even did a couple three way calls with Ashley online to help me resolve my issue. HIGHLY recommend

I had no idea what I wanted when I came in but miss Manchester help me out so well and let me test the mattresses several times and it ended up buying the one that I wanted. Made it very easy I can't wait to get it!

Heater S. Was very helpful and she was at the front door with smile. Made sure I found what I looking for.

About 5 weeks ago I started looking for living room furniture. I went to the Pinellas Park location where I was greeted by Nichole the sales representative. Nichole was great doing the entire ordeal. First delivery went well but the furniture was poorly made. When you sat on the couch and get up the cushions would slide off and you have to push them back on so I called within the 72 hours went back into the store scheduled picked out another set and paid another $980. This couch and chair came but the couch had about a three inch grab making it look like two chairs were pushed together so I took pictures and sent to my rep and we both agreed that this is not good so a tech was sent out by the way very nice young man but he could not fix it so again I called the store and we agreed on having another delivered. So when this one was delivered we decided on inspecting it before we took it into my home. This one was damaged, the gap was still there, the back rest had so much give and a defect that was noticeable so I refused it. Next I called the store and spoke to Leon about my issues little to say there not much he could do other then schedule a pickup scan it back in the store and then issue a refund. Now with all that said I still got a voice recording stating that my new delivery is scheduled for the 10th in which I call the store again to say it has been cancelled. So here I am no living room furniture and no refund. Very disappointed but kudos to the drivers and Nichole the rep. As far as Leon I think after the pictures were taken of the damaged furniture could have made a few exceptions to the rules.

We purchased an large outdoor rug & were told it would be shipped to our door 4 days later. The warehouse called & said they do not keep these in stock & we would have to pick it up at the store. I called the store & the only rug that they had was the one on the showroom floor. I canceled the order. Why would I pay full price for a floor sample that I could even fit in my car?! Ridiculous customer service. I bought a similar rug from another store for less $$ and THEY deliver.

Awesome place Julissa was very knowledgeable on what we were looking for she met every one of our needs she went above and beyond I wish every place I went to had someone like her working there

Awesome sales person Draga a was more than helpful. Low pressure and very understanding

Heather S. was a delight to work with. She went above and beyond to help me find my perfect piece.

BEWARE they sell a protection plan that doesn't cover anything total RIP OFF

Very delightful buying experience working with Rachel. Which I find unusual in the furniture sales world... but Rachel was friendly without being overbearing, and helpful without being pushy. I am more likely to shop at this Ashley furniture store in the future because of it.

I did a lot of internet searches before I made the decision to visit Ashely. There are a lot of mattress stores and stores that sell mattresses in my area. I liked the prices and variety of mattresses Ashley had. I made it our first stop. Fortunately, it worked out and was our only stop. KIMBERLY KENNEY(6) was our salesperson, she was just awesome. I told her upfront what I was looking for, price $ range, etc. she was extremely respectful and courteous. She gave me the shopping for experience I wanted and didn't expect. *Side note* I have previously worked at a furniture store, back office and have witnessed/experienced a lot of sales people. Kimberly was professional and made me feel like a valued customer even though I really didn't spend a lot of money. My husband was very impressed and I'm guessing that our next furniture purchase will start at Ashley. With all of that said, I really hope that my mattress purchase is a product that I won't have any problems with and made this initial experience worth it.

Had a great experience today at Ashley’s. We received assistance from Heather, she was fantastic! Helped me find my living room furniture for my first house! She provided great insight and I didn’t feel pressured at all. Would highly recommend working with her!

Heather was amazing! She took the time to help us find what we needed. I would recommend her 100%. Thank you so much!

Ms Heather was awesome 5 star rating

Found exactly what we were shopping for, and at a fair price. The Sales Rep. was very helpful and did not hover over us to get the sale. Heather was very pleasant and courteous.

The sales person Jon was very knowledgeable & helpful which made the process of selecting furniture & doing needed paperwork easy.

We are moving my mom into an ALF and I'm the only adult child who lives in town. My sister lives in North Carolina and is helping with this process from a distance. She went to an Ashley store in NC to try out some furniture. Asked me to call my local store in FL to see the same thing is in stock. It was, and the associate helped me purchase it over the phone and arrange delivery. Very helpful! Thanks for making this difficult process easier :-)

Friendly staff. Quick service. Very helpful.

Service was excellent. Courteous, attentive and knowledgeable. Naomi is the best! We will definitely shop with her again!

Me and my Wife came in here looking for a couch and although we were not able to find one we had the pleasure of dealing with Kristin T. She was very funny, personable, and knowledgeable. Since my recent visit there I have been LOOKING for an excuse to need a new piece of furniture. Unfortunately most of my furniture is just too well built. Most of which I purchased in the past at Ashley furniture I didn't want my wife to catch on to what I was doing so I tried to have a few "accidents" i put a helmet on my son and tried to send him into the living room for a long pass. Nothing. I bought my wife a bottle of champagne and tried to uncork it in such a way that it would break a glass table. Nothing. Heck I even had a dance party with all my kids blasting "Now that's what I call music 44" My personal favorite. STILL NOTHING. Unfortunately I gave up but one day I will need something and I know exactly where I'm going and who I'm calling. Thanks Kristin and Ashley furniture co! 👍 In all seriousness though. Kristin was awesome and it really was a bummer that we weren't able to find what we were looking for there.

Furniture shopping is always so tedious- this was our second stop and we had a great sales rep who was able to help us find what we wanted! Great staff and all were very helpful!

(Translated by Google) Excellent atention ! Thank you (Original) Muy buena atención ! Gracias

I am writing this review to express my disappointment with my recent purchases of recliners from your store, on a day I purchased two. While I was initially excited about the prospect of a few new pieces of furniture for my home, I was dismayed to discover several concerning facts about the craftsmanship and customer service surrounding my purchase. Firstly, I was disappointed to learn that the recliner was made with manufactured wood, rather than all solid wood. This was not made clear to me at the time of purchase, and I feel that it is a significant omission. I was under the impression that I was investing in a high-quality piece of furniture that would last for many years, but now I have concerns about the durability and longevity of the recliner. Furthermore, I was disappointed that there was no model description provided for the recliner. I feel that customers have a right to know what they are purchasing, and I found it frustrating that I was not given more information about the recliner's features and specifications. Lastly, I was disappointed to learn that there is no low price guarantee for the recliner. I feel that customers should be able to shop with confidence, knowing that they are getting the best possible price for their purchase. Two recliners were delivered on a Thursday and price fell $180 two days later! Without a low price guarantee, I feel that I have overpaid for the recliner and could have found a better deal elsewhere or waited it out two more days. Overall, I am disappointed with my experience at your store and would appreciate it if you could address these concerns. I hope that in the future, you will be more transparent about the materials used in your products, provide detailed model descriptions, and offer a low price guarantee to your customers. I would have pulled the trigger on a purchase at Big Lots, which is probably what I should have done. Hindsight is 20/20 Sincerely

At Ashley Pinellas Park today. Rick was the most patient person , Love Him! Also a shout out for Naomi was most informative. And finalized our sale!

Heather has been out go-to girl for all our furniture needs twice now. She is super helpful, great at identifying what you like, making suggestions and really knows her stuff. Love everything we got!

I had a great experience. The saleswoman was very accommodating and she just made the whole furniture buying experience easy and pleasant

We literally visited 7 or 8 furniture stores this week before finding our couch and dining room set at this Ashley location. They had the best selection for a tight budget and a mid century modern style. Damien helped us and was the perfect helper… not pushy, knowledgeable and willing to help me run around the store looking for accessories to match our choices.

Cheap furniture that cost too much and falls apart and they don't help even with the extended warranty

O have mixed feelings for this store. Great staff but not so great furniture, but that would is everywhere now days.

normally I don’t go out of my way to write a review, but Kristin had definitely made my experience ten times better at Ashley. She we super helpful as soon as I walked through the door. She is very personable and has a great personality! Everything was easy and simple and she answered every question I had with no hesitations! Definitely ask for Kristin when you go into this location! We definitely need more people like her who can bring amazing experiences like she did today!!!

Was very helpful and kind to answer my question

Naomi was wonderful at helping me out with furniture sections, and delivery.

Very pleased with our associate Heather! She pointed us to exactly what we were looking for. I had looked online first and I was happy to see they had one of the dining sets I liked in the showroom and ready for delivery.

Great staff and products. Elizabeth was wonderful to work with. We liked the no pressure approach and her product knowledge. Great personality.

Rachel was very informative. Did a wonderful job. Very happy with her.

Nicole was super helpful in finding the furniture we purchased. She was available but not overly assertive in her approach.

Delivery was fast and efficient.

Take great care of me. I appreciate it now. I wait for the furniture A couple days away cool.

Heather was great to work with. She really listened to all my concerns & helped me make the right decision

This was a huge store and had majority of everything I saw online. Alexis was AWESOME! He made shopping easy and fun! If you want a great experience, ask for ALEXIS🫶🏾

Dragana was very helpful throughout the entire experience.

Nicole was amazing!!! Awesome customer service and beautiful furniture!

Great selection, excellent sele tion and prices. Adam was super helpful with design!

Very friendly and helpful staff

We had a very pleasant time shopping there. Naomi was very patient and accomodating towards us. They have good quality products and great service!

Had such a great experience buying our sectional through Nicole! We had to look for sectionals with very specific dimensions because of our front door and she helped us find our perfect match! She was so communicative and made the buying process absolutely seamless. We, most definitely, will be going back to Nicole for our future furniture needs. Thank you thank you thank you!

Excellent service!

Kristen Thomason was great to work with. I will be back for my future furniture needs!

After the Sale its all over. They wash their hands of you . Two horrible delivery experiences. It was so bad. Also the chester drawer fell on me as I was folding clothes and hurt me . I couldn't return it because it was after 72 hours. THATS THEIR GO TO EXCUSE. No return phone calls. IM Stuck.

Great salesperson Kim was one of the best I have ever worked with and I have worked with quite a few she very knowledgeable about the products she represents

We were greeted as soon as we walked in the door by our sales person. She was friendly and knew exactly where to take us for what we were looking for

Sherri was so helpful and everything went smoothly just as planned. Lovely showroom. We weren't followed around and were made to feel comfortable.

Ernesto was great to work with. No pressure or up selling. Got what we were looking for.

Dennis was very professional and knowledgeable about the furniture. He was very patient helping me find the perfect furniture. I also placed my order by phone with his assistance after several in store visits as the location is very distant from home. Best customer service I’ve had in a long time. Highly recommend Pinellas Park location and Dennis. They also had a larger selection of furniture available compared to my local Ashley store. Rachel assisted me also when Dennis was unavailable and was friendly and knowledgeable. The teamwork of these 2 made it a great experience for me.

The person was very friendly and knew her stuff. She was a delight to deal with.

Dagona was an excellent sales person. 👏

Dennis R was a delight from the moment we walked in! We are totally thrilled with the experience!

Dennis R was so helpful, enthusiastic and knowledgeable!!! We had a wonderful shopping experience!

We found just the chairs we needed and at a good price! So glad we shopped at Ashley. Rachel was extremely helpful!

Love my sofa, love seat and ottoman

Hayden, was my salesperson. Extremely Nice and helpful. Ashley will be my furniture store to shop .. Thanks you for the experience..

Happy with the furniture and service. Our salesperson, Naomi, was great and answered every question. Very professional.

My first and last time purchasing from Ashley Furniture. Great customer service while in the actual store but after placing your order thats where the good experience ends. I had my friend with me who had purchased the same couch last year and it was delivered with missing parts, the sales woman assured me that was a rare occurance and would not be an issue when I placed my order. My couch was delivered on 1/25 within a couple days of my order which was great. The first issue was the delivery men did not speak english at all and had a major language barrier. This became an issue when they discovered the legs to part of the sectional were missing, they dialed customer service but had to hand the phone over to me to let customer service know about the missing parts because of the language barrier. I was told that my legs had been ordered and would arrive in 7-10 bussiness days and that a store supervisor where I purchased from would contact me to give a refund for the $350 "premium delivery". Over 2 weeks went by with no response and no legs. I called the store and spoke to a manager who gave me $100 refund for shipping but didn't provide any help for the missing legs. I called customer service and was told I would receive the legs now 2/20, well of course I still did not receive anything. On 2/23 I called customer service again and was told no order was ever placed even though I had a case ID, they placed the order yet again and was told a supervisor would contact me about another refund. Finally received the legs on 3/1. Yet no call from any supervisors or any further refunds. The good product is tainted by an awful delivery experience and I would not wste my time or money purchasing here again.

Lovely place, great taste and very helpful sales associates. Thumbs up!

The salesman that helped me, Adam, in Pinellas Park was terrific, he helped me pick out everything I needed and was very accommodating when I was switching things around. Thank you for all your help today it was greatly appreciated.

Customer service is great, great selection. Prices are very good. Will purchase again from them.

Nicole at the Pinellas Park location was super helpful and accommodating. Looking forward to our new bedroom suite!

We had a good experience at Ashley furniture. The store was clean and had a good inventory. Our sales representative Naomi was knowledgeable and professional. We had a specific couch in mind which was not available but Naomi immediately brought us to a similiar couch.

All went well. Kimberly was excellent!! She spent a couple of hours showing me couches and chairs. I bought a couch and accent chair. Delivery is 3-4 days.

Adam was incredibly helpful! Highly recommend!

The sales person was knowledgeable and attentive. She steered us toward a good quality, comfortable piece.

Great

Julissa Davis was so unbelievably helpful and chill. I highly recommend her and Ashley

Extremely helpful and attentive. Got just what we were looking for.

I needed to get furniture for my apartment and from the moment we walked in the door Kristin was a tremendous help! She listened intently to what my needs were, as well as my budget and spent 2 hours with me. She never rushed me or pressured me into any purchase. Kristin is extremely knowledgeable about the products available, including the mattresses. She spent an extensive amount of time asking about my sleep patterns/needs & encouraged me to spend several (7 to be exact) minutes laying on the mattress I was leaning towards to ensure it was the best option for me. I needed a bedroom set, kitchen table set & a sleeper couch for my living room. Kristin was never a high pressure saleswoman. She was so patient and a true delight. I recommend Ashley Furniture and in particular Kristin to everyone for all their furniture needs. Her 8 years of experience will serve you well!

Very happy customer, great salesperson, honest and thorough.

It was an awesome experience. We came, we saw and we bought. Soon to be delivered. Thank you.

Love the sleeper sofa and love seat we purchased. Great price too.

Clayton our sales rep was GREAT!!

Just purchased barstools. Dennis was very helpful and friendly to deal with. What I purchased would be delivered in several days, which I was very happy to hear. I would shop here again.

Just purchased a dining room set and server from Heather and had a delightful experience! She was down to earth, professional and fun to shop with. Excellent experience.

Just got back picking out of Bedroom furniture, Steven was a great help and patient. No high pressure, allowed us too move at our speed. He was very knowledgeable at his Job. Looking forward to our delivery on the 21.

Julissa was very patient with us trying to decide what type of furniture would meet our needs. She was very helpful, and we will surely tell others about our great experience!

I felt they had quality furniture at an affordanle price. Sales personnel were very helpful. Nicole Howe was excellent!

Caleigh W was super friendly and helpful. She help me furnish my entire apartment. 10/10 would buy again!

Professional sales people, present but not pushy.

After ordering thousands of dollars in furniture from the Ashley store in Pinellas Park, Florida, we received a dresser that was missing special manufacturer "screws" that are used to secure the drawer track. After dozens of telephone calls to them they FINALLY said they'll just send a new dresser.... In 2 weeks!!! It is impossible to speak to a manager of anyone and absolutely REFUSE to provide a district manager phone number. This is totally unacceptable and I am shocked at the very poor quality of customer service. I absolutely will NEVER purchase another thing from Ashley and would not recommend them at all!

Our first stop was the Ashley store in Clearwater, where we were greeted by Alexis. She made us feel so comfortable and helped us out tremendously. She’s so sweet, positive and cute!! Unfortunately, since it was our first stop, we did not make any purchases, but definitely got some ideas and she helped us with a plan. The second stop was the Ashley store in Pinellas Park? And we were created by Kimberly!! She was very personable and was so eager to help us find what we needed. By the end of our stop, we had decided on both living room and dining room furniture with her help. But we got bonus information with her as well. We just moved to the area from St. Louis Missouri and she was a wealth of information. She again was just so sweet and was so helpful both in the furniture store and in general. She made us feel like we made the right move. Plus gave us all little recommendations for restaurants in sightseeing places. Both women made us feel so warm and welcome, not pushy, loved that! I honestly I feel like I could reach out to both girls and ask for advice on anything!! Thank you both! Great employees!!

wonderful customer service

Nicole was a pleasure to deal with. Her professionalism and experience really helped us make a buying decision. We just bought a house and have been purchasing furniture from many places. This was the best experience thus far. She was quick and efficent!

They were helpful enjoy to do business with

Excellent furniture and excellent service. Sales person was very knowledgeable.

Hayden, the sales rep was very friendly, professional and knowledgeable . He knew what we wanted and where to find in a timely matter! Five star service! Thank you Hayden!!!

I received my furniture a month later then when ordered. I was told about this and was ok with it as I haven’t bought new furniture in 10 yrs! I was so excited to get new furniture. The day finally came and everything came at once. The delivery guys set it all up, but the lamp, they took pictures and had me sign. I didn’t think anything of it as that something all company’s are doing lately. After the guy put the legs on the ottoman I signed and off they went. Well! I went to sit on my ottoman and it was wobbly? I turned it over and all the screws were stripped and some not completely in the holes. 1 screw was completely missing? Also the top is a crocheted yarn top. The top side was screwed into a hole with the screw. I called immediately to report the damage the delivery guy did. I had to wait a week and a half for a repair guy. He came and could not fix it. I then had a order for a new one to be delivered another week and a half later. They bring it wrapped , all together in a moving blanket. I looked at the bottom and then he took a picture of the top, like before and I sign. Well not 4 min later I’m looking at it and it’s covered in pet hair? White pet hair? I have no animals with white hair! I then saw a pice of yarn sticking up. So I looked more and it had been unraveled , someone tried to tie it back together and they tucked it under the rest of the crocheted top! (This is that thick yarn) I then inspect it closer and there are multiple areas with the yarn sticking out. This is OBVIOUSLY a used pice of furniture! I bought new and haven’t even gotten to use it! It was destroyed by the first delivery guy. So I had called back 5 min after the delivery and reported it was damaged. I was told it’s a VIP pice of furniture and I accepted it via email? I had no idea what they were talking about? Evidently they had the wrong email and I never received the email or approved it. I had multiple people call me back basically telling me I was laying and I approved it!! No I never got a email. I’m then told to send 7 360 degree photos of the ottoman. I do this , my photos are time stamped, 1 is 4 min after I received it, the rest were at 3pm after being on the phone for 3 hours trying yo fix this. They told me they sent a work ticket email? Again they all still have the wrong email! Manager takes my email says he’ll email me, never happened. After I email all these pictures I get no response. So I call again, a nasty woman basically called me a liar and said my pictures don’t resemble the one that I signed? Seriously? Of course it doesn’t as it shows the damage!! I’m told that they will send a repair man as I excepted the ottoman!! I’m now working on this for 4 hours, not counting the first day and the repair day, total hours is about 10 or more hours working on resolving a cluster mess for a $170 ottoman I bought brand new. So the woman tells me to bad and I’m basically lying! I can’t believe this is even happening to me. So I finally get hold of the store and the representative put in a “request” for a new ottoman, sent my email, sent pictures to corporate and I’m still waiting on what they call a “resolution”? There’s only one resolution here! Give me a new ottoman I ordered and paid for, that I had nothing to do with it being damaged! The first delivery guy knew exactly what he did and still left it here for me to find later. Why not say “hey I’m so sorry but I messed up the screws and damaged the ottoman “??? No instead he tried to hide it!! All I want is what I ordered and paid for, not something someone returned after there warranty was up! Here we are a month after delivery I’m still waiting, 2 months after ordering and paying in full. Go to rooms to go as there warranty just replaces your furniture no matter how or what damaged it no questions asked!

Under construction but still well stocked.

Adam was amazing; very personable. We cannot recommend him enough. He made the couch buying process smooth and easy. Would recommend his service to my friends and family!

Becca was GREAT! She asked what we were looking for & once I’d answered her, she lead me to three worthy “candidates “ The third entertainment center/wall unit was the one we selected. She did all of the paperwork in a few minutes & we were in our way with a delivery date & time scheduled. 😃 We will absolutely return if we need any furniture one the future.

The sales team went far beyond their duty to help me find a duplicate chair of a discontinued model. The team checked multiple Ashley locations, found the chair and helped us make the arrangements to buy and hold the chair for us to pick up. Well done Ashley!

Salesperson John Fleming went above and beyond with helping us to furnish a villa being built. He spent considerable time with us, never felt rushed. He had many wonderful suggestions. The store in Venice is abundantly furnished. We were able to visibly see the items not just on a computer.. I would recommend this store to anyone .

Ashley has been extremely accommodating to all the details and questions I’ve had. I had a little bit of a complicated situation due to one of the stores being closed and Dan, our sales man, was tremendously helpful:)

Very helpful associate who took the time to answer my questions and get me exactly what I needed

Our sales agent was Dragana. She was so beyond helpful. I hate when I go shopping, and the sales agent won’t step away to give us time to talk the decision through between ourselves. I am very indecisive and need a lot of time to talk/think things through. She was so patient with us, and so good at providing all the help we needed without overstepping and without hanging around like a helicopter.

Large selection. Reasonable prices. Thank you Jeannie.

We had John Cornell as a salesman, he was awesome, helped us every way possible, we would recommend him to everyone

Damian was 5 stars. He was the only one that greeted us when we arrived. He was helpful, knowledgeable and personable!! We would recommend him anytime. We ended up buying a full sectional off his recommendation. We will be back for more business with Damian.

Great selection and prices. Adam and Naomi were extremely friendly and helpful!

I cannot say enough about the excellent customer service we received from Caleigh! She knew how much we wanted this particular sectional and jumped through hoops to make it happen. She also helped coordinate expeditious delivery at a reasonable price. I will be back to purchase more items because of her positive attitude and awesome service!

Nicole was very patient showing us around to all the alternatives in sofa beds. I was impressed to see the same bed framing in all the models.

Store was excellent, very good selection of anything you might want. My sales person was knowledgeable in any question I had. Overall I had a great experience…. I give my store (Sarasota) 💯..

See Heather, she spent a long time with me and found me great furniture!

Adam was our salesman and he was very professional and has taken care of us all along the way ... 5 stars to Adam and Ashley Furniture ...

Professional staff selection and knowledge

We worked with Becca at the Sarasota store. She was very knowledgeable on all of the items we looked at and went above and beyond for us. Great personality and very professional.

Nice customer service,nice store

I was looking for a comfy sleep sofa to fit a smaller space and found one at the first place I tried. The salesperson, Patti, was so very helpful and I found exactly what I wanted. She understood about needing the mattress to be comfortable and explained about the way they are made now. Also helped me find one that’s also comfortable to sit in as I don’t like one that’s too deep as I am short. Really looking forward to getting my new sofa for the den.

Furniture was very comfortable. Priced comparable to others. WATCH FOR DECEITFUL DELIVERY CHARGES! I was told delivery was a certain price but when delivered, almost $100 MORE!.... because they installed 4 couch legs! REALLY?

Nice furniture decent selection. Our sale lady Becca was very knowledgeable and very friendly.

I had a wonderful experience with Heather at the Pinellas store. She was honest and helpful. I live about an hr away and came back to see her. Great experience just waiting for my furniture to be delivered today. 🙂

We had a very Experienced sales lady. She was very helpful everything we need. We would come back again.

Representative of the store was very helpful and knowledgeable.

Salesman was prompt and did not try to upsale us. Very friendly.

Great customer service Patti is the best!

Good service Steve helped us get the best deal for our budget

this is the first couch or furniture purchase I have made in the almost 40 years of life. I was very nervous and it was hard to make a decision. this is the part of the story where Sam comes to the rescue. she saw that I may need assistance and she jumped into action. she chased us down and after that our purchase was smooth as butter. i really appreciate her humor and ability to make our experience as great as it could be. I am very satisfied and I think maybe we will be best friends some day? but who knows what the future holds other than a nap on my new soft couch and chair. thank you Sam and whoever reads these replies I need you to know how great she was. thank you again for your time and patience.

Heather at the Pinellas Park, FL location was STELLAR with her service, knowledge and swiftness of care. Thank you for your time and help.

I was happy with my purchase today. Staff was short but sales people were attentive.

After contacting Overstock & they wouldn’t sell me the Bedrails & Footboard, without purchasing a whole bed🤯 , then give me a Refund on the second Headboard , after I already purchased the Headboard.!?! I contacted Ashley Furniture & they said “YES” we sell that separately!!! I was beyond HAPPY & Thankful, so I received the Bedrails & Footboard & completed my bed❣️ That is what I call Customer Satisfaction, reasonable priced, delivered quickly, courteous sales help & courteous delivery guys. I Recommend Ashley Furniture for your future purchase 👍🏻 VERY HAPPY CUSTOMER 😊

Customer Service was very friendly nice and knowledgeable. He let us through the experience and it all was good. We had a very positive experience

Kristin & Robert were great, especially Kristin, very knowledgeable. Made shopping @ Ashley furniture store a pleasure. Great inventory to boot.

Good very good ghgggggggggggggggggggggggggggggggggood

Good deal. We bought a used bedroom set that was a year old and needed 2 more pieces, a dresser and a nightstand. Went it and found the specific matching pieces, and it was delivered in 5 days on Chritmas Eve morning. Excellent experience. Thank you.

Great staff, product available and high quality.

Nice, professional salesman. Found what I was looking for.

My wonderful young sales lady! She found just what I wanted.

We just made our second major furniture purchases from Ashley Furniture in the last five years and both experiences were smooth and pleasant. This most recent visit we came to the store having done some online research beforehand so we knew what we wanted to see. Salesperson Heather politely greeted as we walked in. We explained why we were there and she took us around to view the 3 items we wanted to compare. She gave us additional information about each item with an extremely low pressure atmosphere. We chose our perfect sleeper sofa, added the protection plan and completed payment in less than 20 minutes...and we're taking delivery just 3 days later! Very pleased with our buying experiences at Ashley Furniture!

Always friendly and let your browse without being bothered, and very helpful when you need them

The sales lady (Heather) was very helpful. And I hope that I will be as pleased when I receive my furniture.

Julissa and Kristen were excellent. Very knowledgeable and helpful. Ashley covers all the bases! Can’t wait for our new Sofa

They were very accommodating help me place an order, and Called back to make sure my payment went through, and everything was OK

I had the best service from Caleigh W. at the Pinellas Park location of Ashley Furniture! Caleigh W is attentive & committed to meeting her customers needs. Caleigh put forth win-win options to close the sale that made things extra special for our purchase. If you're in need or want of new furniture, go see Caleigh W at Ashley Furniture

I am a repeat customer with Sherri and as usual my experience was great!

Naomi was very helpful and directed us to exactly what we were looking for and had a great and quick experience! Am definitely going back :)