Ashley Store Pinellas Park, FL

Kimberly was great and I am so happy with my furniture!!

I worked with Rachel, who was very Pleasent and easy to deal with. She made the experience very easy enjoyable. We found a great bedroom set for my 10 yr old. He’s very excited to get it into his room.

The instore experience was great. Bought a sofa and accent chair. Sat in it at the store. Liked it. Have had it two weeks and we hate it and there is absolutely no recourse. It doesn’t feel like the one in the show room - it doesn’t recline as well as the one on the showroom. We were thinking maybe it will soften up - let’s see after a week. Surprise you have 72 hours …after that tough luck. It’s very nice - just not for us and now we are stuck. Called customer service - they should rename that department. I don’t need someone to read rules to me. Give me options - store credit less restocking fee something. I would think you would want a happy customer who tells people how wonderful you are but no. So the quality is great - color great. Comfort not so great. Customer service -10. So this is a cautionary review be darn sure you like it because after 72 hours you own it regardless. Will never shop there again. For those following along - I did what they asked and the offer was a $90 refund which is .03% of my entire purchase. When I said that was unacceptable the reply was " Per our policy, we’re unfortunately unable to accept returns or issue refunds for items based solely on comfort preferences once the product has been delivered and used. We know this may not be the resolution you were hoping for, and we realize how upsetting that can feel, especially when you were expecting something different." So like I said before no knock on quality but you better be darn sure what your buying is what you want because they do not care about you as a customer. Even mattress stores give you 30 days and if for WHATEVER reason you don't like it they accept returns or exchanges. If Ashley was giving away furniture I would still never step foot in their stores again because they don't not care about customers. As if Helene didn't take enough - as we are rebuilding our lives they have now made a difficult time - even worse.

Tamara at Ashley’s was great to deal with! Friendly and helpful but not obnoxious pushy. She made our purchase a great experience all the way around. Thank you Tamara!!

Amazing customer service! We will shop here again!

Sales associate started off great, then in the middle of the sale she stated she had to work between me and another couple because they were “short staffed”. I was not offered extended warranties in a dining table I purchased outright. When I was wrapping up I decided I wanted a couch and asked if the pillows were included she said “no” didn’t even try to work with me given the fact that I was paying a dining table and 4 chairs. Lost a sale because if she had made the effort I would have definitely purchased it today!!

Great selection! We were greeted by Julissa saleswoman who was gracious and respectful of our space. Great store & great staff! Can’t wait for my new set to arrive!

Great selection, awesome sales personnel, nicely arranged and clean sales floor. Definitely recommend this store if you are looking for quality furniture.

Our visit was very nice we were able to walk around the store without being hounded by a sales person so that we were thankful for we found items we were looking for so it was a good experience!

Sales associate was very helpful. Even found a recliner that matched the loveseat I purchased.

The absolute WORST customer service! Issue after issue with no resolutions and no returned phone calls like promised. Will NEVER give Ashley Furniture my business and I recommend the same to everyone else.

Thomas Weis was great, very polite, professional, I will come back all the time

Julissa Rosa you’re amazing you made our in store experience pleasant and fun !!! A Clean store and super friendly staff. No pressure sales they knew the product and made good recommendations. We will shop here again.

Very professional!

Salesman way to pushy and never gave my husband and I a chance to look at anything on our own and have time to discuss things. The salesman only really would talk to me and not my husband. And when I said well we need to talk and over. The salesman finally walked away. My husband and I decided to leave the store and go get dinner and discuss things over. The salesman was very upset that we didn’t buy right then and there. We then get a call from the salesman the next day asking if we were coming in to buy. We have decided we are done with shopping with Ashley furniture.

Kristen was absolutely a jewel with helping me decide which recliner would best fit my current needs. 🤟👍

I was shown what I needed very quickly. After looking at a few other stores I called back and closed the deal.

Had a $50 coupon. Could not use it. Bummer. Do not like phony promotions …,,

Stopped by Ashley furniture. Steven G. was our sales person. He was awesome. So incredibly helpful, informative, funny and made the experience fun. I also was so impressed by competitive prices they had and the beautiful, good quality furniture that was displayed. That was so totally unexpected. !

Rachel was great. Excellent experience

I do not recommend Shari/Sharon at this store. If you get her, avoid her. She ordered the wrong couch when my wife went in for help and delayed delivery by a month due to her incompetence. My wife is 9 months pregnant and due any day and the couch doesn't work for our space and we have no way to find a resolution in time. My wife called Shari/Sharon and she was incredibly rude and condescending and doesn't care that she screwed over a Law Enforcement family and a pregnant woman. Apparently you need to be soulless to work at Ashley Furniture stores. They are worse than sleazy car salesmen.

This is my second couch in less than a year due to hurricane floods. The first one was from rooms to go and I liked it just fine except the pillows were stiff. This one I got at Ashley‘s and is much better sized for my weird living room. The couch is super deep and comfy for the kids. Buying it was a breeze with the staff. Even the delivery guys were cool. I asked them to leave the plastic on the couches until renovations are done. Great selection at Ashley’s. We made the right choice.

Sealy posturpedic King sized bed, exclusively sold through Ashley, delivery in time for my birthday! Very grateful. go see Jalissa!

Always have a great experience when going to Ashley. The sales reps are very informative and their price points are right on target

Great experience with no pressure. Jon was great helping us out. Price was super competitive and the delivery fee was reasonable.

Very kind and helpful service!

Immediately greeted with quick customer service. Sales guide knowledgeable about where products are located in the store. The payment options were explained to where I could understand. Amazing experience five stars 😆

Shari was great!

My husband and I were extremely happy with the help of Tamara on Monday the 5th. She worked very hard to help us with the floor selection. Thank you again for Tamara's help and , also, the manage for completing the sale.

This place is Amazing So many options avaliable The place is Huge Very Clean We went in looking for a recliner, and OMGosh they had dozens to chose from. We had Steven Gotfried This man was Awesome Very knowledgeable, Professional and Friendly. This Guy needs a Raise! Ask for him by Name, I wouldn't want anyone else. Thanks Steven, You Rock. Thanks Ashley Furniture, Sure was a Great Experience It was our first time in there I will recommend to everyone What are you waiting for? Go get what you need. Ill send pics soon.

Tamara was awesome! She greeted me at the door. They did not have my Sofa in the Store so She went online found it in the Warehouse. Great job!

We had a pleasant experience on every visit to the store. All the sales staff we had interactions with were knowledgeable and helpful without being pushy. We liked the furniture assortment and choices available.

Great store. A We were just looking!! Walked out with what we looking at for awhile. Great sale price. RACHEL MANCHESTER was our advisor, fabulous, look for her if u shop.

Salesperson was very good. She spent time with us and made sure our needs were met. She was careful to explain the details of the sale and delivery .

Had a great experience. Bought just what we were looking for. Sales rep was exceptional.

The staff in store is super friendly. The couch was supposed to be delivered a month after order. Day before they call to Confirm. Morning of they cancel since “their movers won’t be around that way and are working 2 hours away “. They reschedule me again for another month out. Literally the same thing happens again. They cancel same day saying there was a scheduling mix up. This caused me to have no couch for my thanksgiving celebration. I talked to the manager in store and she said she would call them. I asked for a discount and she said we could look into that after delivery. After a third attempt they finally came . The couch was missing two pillows. I informed Ashley via feedback online and they did nothing about out it.

RACHEL WAS EXTREMELY HELPFUL

The experience was very easy. No pressure.

Ashley customer rep Arthur Francis was very knowledgeable and helpful. He was courteous and guided us through our search for perfect coffee table. He even gave me a bottle of water I requested for water and was told by customer service agent we don’t have bottles of water for customers like the other furniture chain, so Arthur Francis gave me from his personal stash. We can not wait to get our new coffee table b we will return to purchase more items

Helped me in decision

Rachel was great sales woman

Excellent service! Kristen went out of her way to be helpful.

Jackson did an amazing job of helping us find exactly what I didn't know i wanted. :) He knows his store and product. This young man is a big asset to Ashley. Happy birthday, Jackson. Thank you! Theresa and Cheif.

I had a great experience. Shari was fantastic and I'm happy with everything!

Not good....sales lady said they'd take my mattress as long as I put a cover on the stained mattress....I sweat alot....non English-speaking crew couldn't communicate and wouldn't take it..then my wife who has MS couldn't hardly get out of bed after one night so I called and was told I have to wait 31 days to break it in...I used to have an Ashley credit card but I won't be shopping here anymore.

The people there was very helpful and nice

Great options and wonderful customer service/sale experience!

Pricing was very reasonable. Service was good

Sales lady Rachael was great and easy to work with

Thomas was a big help and friendly. My girl friend and I are looking forward to our new couch coming in soon 😎

So far the worst experience. First delivery was refused because it was still in boxes and the delivery person was not putting it together. Then it gets delivered assembled but with scratches and gouges. I’m now waiting for a technician to come out and decide whether it’s fixable or it will be replaced.

I met with Kim at the Pinellas Park location today. She was able to find me exactly what I wanted within the price range I was looking to spend and she was just a pleasure to shop with.

Very nice store. Lots to choose from. The salesman, Steve could not have been nicer. He was a pleasure to deal with.

Wry relaxed shopping experience. Sales people are all very friendly and knowledgeable. Had a great experience with Arthur from Maine who was very patient with My mom. I returned today to make a purchase with Arthur. Very happy with this store and the people.

No stars (1 is to sent the massage) as this was terrible! Made me think why I had paid $399 for this. Practically no one of the group spoke English so we had difficulty understanding each other. They assembled the table without asking and refused to unpack or assemble anything else. They were yelling and fighting my demands to unpack the furniture and take the garbage away acting as if they were giving me a favor rather than perform the job they were paid for. They finally took only one box, the rest is here. Your furniture is not an IKEA furniture, there is no instruction for assembly. I would ask you to send someone to assemble or refund me the $399 I paid exactly for that

Got what I came for, they honored the internet pricing, gave me a quick delivery date and we were on our way! Thanks Kimberly. No complaints. Delivery drivers were great too!

Rachel is amazing! She found me exactly what I was looking for.

Terrible delivery-setup service,no hard. ware for mirror install+no definitive response!

Esraa was very helpful and patient while we chose furniture and the delivery was top notch. Recommend

They had exactly what I wanted at a great price. Kudos to Rachel for her help in choosing my piece.

The bed I ordered was a repeat order from a previous purchase. Unfortunately, the manufacturer changed the way the bedframe was made So now the bed requires a box spring. The salesman did not tell me to buy a boxspring so when the bed Was delivered the bed was not usable until I ordered a boxspring. Also, Ashley charges $130 more per boxspring than other furniture vendors. I think that’s ridiculous.

Great salesman. And great experience thanks

Had gone to all the main furniture a couple of times trying to find specific furniture for a camper, not an easy task, however Kim was very helpful as well as knowledgeable listening to my specific needs then fulfilling them. She is a seasoned sales person but also just a very nice person to deal with. Gave me my space to wonder then went out of her way to get any info I needed. Followed up after delivery. It was a seamless experience all the way around. Would not hesitate to purchase more items from here.

Literal NIGHTMARE! Rachel, who helped us in the store, was fantastic. Aside from her, we have had nothing but issues. Our couch was delivered a week ago and one section of it did not fit in our home. The gentleman who delivered the couch said there was a love seat option (we initially bought the sofa) and was told to call and schedule for them to deliver the love seat. When we called, we found out there is no love seat option. So for the past week we have spoken to customer service MULTIPLE times to schedule for the remainder of the couch to be picked up and refunded so we could go ahead and order a different couch. We were told by customer service on the phone to go into the store, so we did. Then they told us we had to call. So we did, again. We have gotten zero answers from anyone, in store or by phone, about how to schedule a pickup and refund. Finally we called and spoke to a supervisor today who clearly had no idea or interest in helping us. Now we have to wait a whole other week for it to be picked up, while our new couch from a different furniture company delivers our new couch this week. Extremely disappointed and frustrated in this company’s customer service representatives, and company as a whole. If you buy a piece of furniture from this place you better pray that there are zero discrepancies, otherwise you will be fighting for weeks for anything to be resolved.

Kristin is a star! Beautiful store and lots of great choices.

Stephen is the best!

Our sales lady Julissa Davis was excellent as was the store manager, very helpful and accommodating. The delivery of our king bed and adjustable frame by Mark and his team was beyond expectations, courteous, efficient, accurate and fast. Thank you all for great nights of comfortable sleep.

Missing parts from one of our pieces of furniture. Not sure when we will get it. Disappointing since we have guests coming tomorrow.

Delivered broken furniture and instead of scheduling for a new one to be delivered ASAP they scheduled a technician to come take a look 10 days later. Bed frame was delivered without slats so I’m sleeping on my mattress on the floor until god knows when they come back to install them. Wish I read some more reviews before I shopped there. Hopefully this helps someone else steer clear!

Julisa made everything super easy. Able to meet All our needed pieces!

Spent over $6,000 for a bedroom set, was delivered with missing parts and a broken night stand and bed frame. The delivery driver left before I could check all pieces so I had to call to make a claim and schedule an appointment with a technician who won’t be here in over a week to “access” what needs to be fixed. As for the missing parts no one has addressed when they will be delivered. Very disappointed and hoping this will be rectified in a more timely manner

Rick and Jessila were fantastic! Thank you so much!

Pleasant and a quick (pretty much) purchse

Our sales rep was a dear. She was extremely helpful and accommodating. I came in with two items in mind, and she made it very easy.

Thomas was extremely helpful & knowledgeable.

Good service, quick sale, had what I was looking for. Jackson was a big help

Great service and friendly people

Very knowledgeable about product. Very helpful.

always a pleasure to shop here. we never have a problem finding things that fit our taste and budget, and staff are always great to deal with. half a dozen pieces of furniture over the years, and will continue to come here first

My. Experience there Ashley was top-notch.My salesman was very knowledgeable took care of everything. Definitely be back again

What a pleasant buying experience. Not only did we get a great deal, our sales rep, Essra was very professional. She was a no pressure sales agent that allowed us to browse and let us come to her. She was knowledgeable about the products Ashley sells. We will buy from her again.

Jackson helped us find what we needed. We appreciate his willingness to accommodate our wishes. We are coming back for more furniture and will ask for Jackson Mills.

I got a delivery today and my headboards weren’t what I hoped for. For the brown headboard piece, the screws were not right. I got told a technician will come tomorrow with the right screws to assemble. Plus the film on the headboard is coming off. My other white headboard is too tall for my small room. Not satisfied 100%. I called customer service and the rep told me they couldn’t do anything it’s final purchase

Rachel was knowable, friendly and an asset to your store.

Nice store and great salesman.

My wife and I shopped at a minimum of 4 furniture stores before choosing the recliner that we wanted. In fact the price was so good we purchased two and an additional piece, a coffee table. Our sales person, Kim was more than helpful.

Was greeted upon entering and then greeted again by Rick. He directed me to the barstools while asking great questions about my needs in selection. Demonstrated and had me look at my online options on the in-store tablet. Rick had a very welcoming demeanor. Make sure to stop in and ask for him. If you're looking for new furniture.

The delivery team couldn't get the couch into the room, they didn't try very hard. When I try calling the store I can't get a representative, it goes to a call center and they tell me to wait 24 to 48 hours. Not the support they promise at the store.

worst customer service i have ever had i can not even buy online because my billing and shipping address is different. over 20 people from customer service have failed to help me. My issue has been resolved and I am very happy

The staff was prompt to greet us. When we stated we were just looking, they didn't hover. Once we made a decision, staff came to our assistance.

Before you whip out your credit card, do yourself a favor and access Trust Pilot and other independent review sites before you are as stuck as I am. Refused delivery of a piece of used and damaged repackaged as new furniture and now it's a weeks worth of work trying to have a credit issued. The third party delivery crew was simply heaven to deal with as it seems they 'forgot' how to speak English when the door was damaged upon entry to the home!

Rachael was extremely helpful. She even came in the store to assist me with my purchase on her day off. Went above board to make sure my order was correct and delivery was scheduled when I needed it.

I am still waiting to hear from you!!! I DID NOT RECEIVE MY SECOND RECLINER!! Waiting for right side recliner to be delivered!!!

Sales folks were friendly and accommodating. And I found several pieces to make my home more beautiful and inviting. Still awaiting delivery, but grateful for the help received at the store.

Worked with Sharon W. and she was patient and outstanding in customer service. With her help I was able to pick out a beautiful bedroom set. Just rich color and pretty style/design.

Jon was a friendly and helpful salesperson.

She was very very nice not pushy funny and knowledgeable.

Shari was our salesperson. She was knowledgeable and professional. She has a great personality and was a pleasure to work with. Highly recommend!

Kristin was amazing to work with and helped me find a perfect couch! She was very responsive and truly cared about my experience. One of the pieces of the couch initially was delayed but Kristin eventually was able to get the entire couch delivered on the scheduled delivery date! I’m very happy with my experience.

Great

Bought the extra warranty that was sold to us, have had a case opened since November 2024 and now Ashley has ghosted me about my faulty furniture. Empty promises from representatives and customer service online. Four “technicians” sent to my house empty handed and all said the same thing “it’s at the warehouse” and “NO you cannot go to the warehouse yourself to pick up your replacement part”. All because of defective furniture that states in the literal description “anti sagging”. I had my furniture 4 months before the problem.

Steve was very nice and knew what we wanted and never tried to pressure us 👍

The visit to this store was very pleasant.Nice people and don't put any pressure on you to buy anything

Had to negotiate the price😳, sales rep was amazing though!! Kudos to Tamara.

I found everything I needed. The prices were fine especially since most items were on sale - Presidents Day. I have shopped at Ashley before and I will again if they have items I need.

The buying experience from the store was good and the delivery guys were good once they got there the thing that disappointed me the most is they promised me a delivery almost a month before they actually delivered and then called it the last minute and said they couldn't do it I had to wait three more weeks. I've been sleeping on the floor at work trying to get my new place situated since the hurricanes destroyed where I was living. This also happened to my daughter a year or two ago so I think it's a common thing for Ashley to sell stuff that can't really deliver in a reasonable amount of time.

Our beautiful new dresser was just delivered and we couldn’t be more thrilled. Great experience all around —from shopping with Nikola at the Pinellas Park store to a very speedy and courteous delivery team. Thanks for the great service, Ashley!

Very helpful sales lady

Great furniture, affordable price, and great service!!

We had great customer support from Jackson Mills.

Great customer service, Rachel very helpful and can't wait for new living furniture to get here Thank you!

Great experience! Shari was great and super helpful. Thanks for a great experience.

Great customer care n I love my living room set.

Our salesman was great!! He was very helpful.

Great experience. Highly recommend this store.

Esraa was kind and listened to what my needs were. She made this experience smooth for me.

Rachel was nice and kind. She made you comfortable while shopping and did not linger until you needed her.

I initially left a 5 star review when leaving the store, but I deleted and changed it to this and the only reason im not giving less because the initial experience with my salesperson was great, and one of the closers helped me load the furniture. This store needs to work on their communication and get organized. I came in last saturday and bought a king bedroom set off the floor because it was a great deal and I also bought a temper pedic mattress. I went through everything with my salesperson and was told it would be ready to go when i got there to pick it up Monday, all i had to do was text him a headsup when i was coming in and it would be broken down and ready to go. I gave them a 2 hour notice of when i would be coming in.. So i go and pick up my rental truck and head to Ashley. When i get there to my surprise the set was not taken down and i had to wait around for 40mins before they realize the person who does the break downs and help loading has left early for the day. So my salesperson helps me load a couple things and I have to leave and come back for the rest of the set when its complete because I also had other things to do. So that was the 1st part of the frustrating experience because i had to have the rental truck for hours longer than i had originally planned and also had to make an extra trip just to have the closing employee help load at the end of the night.(he also was great at helping and none of this was his fault) The 2nd frustration was my mattress was delivered yesterday. I SPECIFICALLY asked my sales person if they would take the old mattress and he said yes thats part of the mattress delivery.. Well when the guys get here to deliver the mattress and I ask them about taking the old mattress away they say and show me that it wasnt apart of the service and thats something that wouldve had to be added on. So now i have this extra mattress sitting against the wall at my house. Very pour service and follow through on what was promised

Great product, great price and great manager and staff

Kim was exemplary of the Best Customer Service ever! This was a a Great experience especially, after losing everything from Hurricane Helene!

Steven Gotfried helped me to find exactly what I was looking for. He didn't just suggest to me what I should buy. He listened to me and showed me what was available. Steven was very polite, courteous and has a great personality. Thank you Steven for your help 🤜🤛

The salesperson and interaction within store was great. Asked for email for delivery confirmation and details. Never shared would also start receiving advertising/merchandising emails by the dozens. Be transparent.

We had experience dealing with Rachel about five years ago. Like before, she was thorough, listened to us intently, and covered all the bases to make sure we received exactly what we were looking for, right down to the delivery logistics.

Jon was very helpful and knowledgeable.

I had a very good experience during my visit. Thomas was very helpful. I wish there was a faster delivery option.

It's been a few years since I got my bed from them, bit I am still a little salt because I paid for delivery but the guy show up at 9pm at night don't pull the bed together correctly. He was rushing because i was the last delivery on his last. So my bed was never finished. I called the company several times and got the run around. Very disappointed

Awesome experience. My salesperson was knowledgeable on the selections

John at the store was so helpful choosing a bed and mattress. He made good suggestions and help me place the order Over text so I didn’t have to be in the store since I live out of state and the furniture is for a vacation home in Florida. I really appreciate all of his help and I love the quality of Ashley furniture!

Rachel and Rick went out of their way to make sure we got everything we needed. They did an outstanding job and went the extra mile to help us. It was a great furniture buying experience.

Walked in told the salesperson Thomas, what I wanted. He directed me straight to what I had picked out. We designed my sectional and it's going to be delivered very soon and I'm extremely happy.

Delivery personnel were terrible! Rude, disrespectful and unprofessional in every way. Almost knocked a standing lamp over trying to move existing furniture so they could bring in tv stand, and then never returned the furniture back in place. I had trouble moving it back on my own. They were going to leave stand out of place, because they said they couldn't move the electronics that needed to be placed on top of stand. Cursed at me as they were leaving. Had to ask for them to release my screen door so it could be closed. I can't reach the top to release it. They seemed annoyed because they had to disassemble part of tv stand to fit the fireplace heater unit, which I also bought from Ashley. A very unpleasant experience!! I will never purchase from Ashley again or recommend Ashley to anyone. Overseas customer service seems very incompetent. They had an incorrect email address for me and they seemed unable to make the correction, even after several attempts on my part to inform them of error. The agent was rude when I told him I hadn't received an email that he claimed he sent 3 times. I finally asked him what email address he was using and I gave him the correct address, but every time they sent me an email to submit photos for claims I had to go through the whole process again with the same or next agent. Very incompetent and rude. I could go on, but I know it is an exercise in futility. Very disappointing experience!

1 star because I can't give 0 stars. Beautiful furniture, but wow... you will never get your furniture delivered. What a joke. We ordered a kitchen table set and after 6 months asked for our money back and I told myself I would never buy from Ashley's again. 5 years later I decided to give them a try again and ordered a sofa set. Suprise surprise - I accepted a partial delivery and have been rescheduled for the delivery of the coffee table 7 times. If you call the store, good luck getting a hold of someone. Customer Service can't even reach the store. Don't do it. The prices are great, and the furniture is nice, but you'll never get your furniture delivered. Good luck. UPDATE: still no furniture. Delivery was scheduled and no one showed up. Today they showed up and the item was damaged. Can’t get ahold of the store because all you get is an operator who lives in a different country all together. So disappointed with myself for making the mistake of purchasing from Ashley’s. A real shame

Not very happy. I was told my "premier delivery of my order was today on 1/22. I took off work to be home for delivery today, only to receive a text letting me know my delivery is now 1/25. Not happy at all.

Great Customer Service. Very satisfied with everything. Would definitely come back!!!!

Was greeted right away by Rachel who take care of me from start to finish. She found a great sofa for me, which was even on sale. 😉

Excellent customer service that is knowledgeable about the products and friendly. Long wait time for the products to be delivered once purchased, this may be standard to a degree but beware.

Thomas was patient and very professional as well as courteous.

Prices were great and service was on point, Quick and smooth!

Great sales person and easy transaction

Nice looking showroom. I had the pleasure of working with Rachel (salesperson). She was very attentive to my furniture needs.

Could my get my delivery date finalized.

Part 2: I received my 30-minute courtesy call and waited for them to come and see where they would be putting the furniture. Two men arrived at my door and confirmed where the deliver would be and proceed to go back to the elevator. I got a call maybe 5 minutes later from dispatch stating that they are returning my furniture because it doesn't fit in the elevator. Please explain to me how you take furniture out of a truck, unwrap it, inspect it and attempt to put it in an elevator in 5 minutes? The items were never unwrapped, we have cameras in this area and not once did he even open the back of the truck. I became irate and told them to bring my furniture back, he said he's not and he has to go to his next delivery. So, I stood in front of his truck to block him from existing and he called his dispatcher so she could tell me the same thing it can't fit in the elevator So I said take the stairs your legs not your hands are broken, you should be doing your job. He then proceeds to tell the representative on the phone in Spanish that “I must be loca if I think he's carrying furniture up those stairs”; little did he know I was bilingual. He started threatening me to say he was going to call the cops, and I strongly encouraged him to do so! As he drove away, I got into my car to go back to the store I bought it from to cancel the rest of the order. The manager tried to discount the furniture as sweet and apologetic as she was, there’s no price on inconvenience and disrespect. I will not tolerate this kind of behavior from employed or contracted employees of Ashley. To get on the phone and start disrespecting a customer and the representative engaging in the conversation was far beyond professionalism and was discriminative. He tried every attempt to size me up and threatened to tell me he is returning the furniture and to call Ashely. No attempt was ever made to deliver my furniture after waiting on three separate occasions. This will be my final purchase with this company, they hire racist independent contractors.

Part1: NOT ABOUT THE ONLY DELIVERY Purchased a living set from Ashley’s on 11/19/2024 with a delivery date of 12/4/2024. After patiently waiting and taking time off from work for a delivery that never arrived, I called customer service to inquire about the delivery. I was then told that on 12/4/2024 that the item was not in stock and will be arriving at the warehouse on 12/11&12/12 and I was automatically scheduled for 12/17. That day did not work for me, I rescheduled it to 12/20. On 12/19 I received notification that I had a delivery window of 0800-1200; I did not call off work because I knew I would get a courtesy call with a 30-minute window. At exactly 0800, I received a call from the driver asking me if I was home because they had arrived. I asked him why I didn't receive a call stating you were on your way because I just clocked into work. He was very dismissive and stated that he was leaving, and I responded back by telling him no you're not, I am coming for my furniture. He said he couldn't wait, and I told him to call his supervisor. While he was doing that, I was hauling a** to get to my home. I received a call while in route from someone from dispatch stating she told them to give me a 15-minute window, but that wasn't needed I arrived in 8. Two men started delivering the furniture and once he got to my chaise, he came to tell me that there was a whole the size of a basketball that was in the back of the couch, and he had to return the item. He got on the phone with dispatch to inform them, and he took pictures. Dispatch then informed me I would have to wait again for another delivery date, and someone will be reaching out to me. Once again, I must wait for something and be inconvenienced. Now days go by, and I reach out because I haven't heard from anyone and that is when they told me the earliest, they can do is 1/17/2025. I said absolutely not! get me a supervisor. The supervisor was then only able to put in an email to request an earlier date. I again had to make another phone call because no one was calling me back with an update and when I was notified, I was scheduled for 1/4/2025, which was fine because it would not inconvenience me. Now the day of delivery 1/4/2025, I had a window of initially 1345-1745 which was what I had to accept since I was desperate this time.

If I could give them a zero, I would, I would not recommend you shop at any of Ashley store because they’re warranty of their products is terrible at best and if you ever have any issues, they will not refund or replace or even repair any of the items that you purchased from them We purchased a bed and other furniture, spent thousands of dollars and now they don’t want to warranty it I would not recommend any Ashley store ever to anyone again.

I am writing to express my sincere appreciation for the exceptional service we recently received at the Ashley Furniture store. From the moment we walked in, we were greeted with warmth and professionalism. Our sales associate, Shari, was truly outstanding. She demonstrated a remarkable ability to understand our needs and preferences without any pressure. Shari patiently presented us with various options, encouraged us to take our time, and even suggested we go home and consider our choices carefully. The following day, we were delighted to be personally greeted by the Manager, Rick. His warm welcome and proactive offer of assistance further solidified our positive impression of the store. We are thrilled to have found the perfect furniture to suit our needs at a very competitive price. The included setup and delivery options were a significant bonus. Best of all, the items we selected were readily available in stock, allowing us to schedule our delivery at our convenience. Our overall experience at Ashley Furniture was exceptional. We highly recommend this store and Shari to anyone in the market for new furniture. Sincerely, Jeff and Sandy

Everything was fine at the store. The experience was fine the sales lady was polite and professional. But when the delivery came, everything went to. You know where I'm going to send you some pictures of the damage that is dresser out of the box haven't even put it together yet. But this is what they sent me. I don't know who expected the product and sent it out this way. But this is what I received.

Tamara was very knowledgeable with helping me pick out my new sofa. She was such a nice person and very kind to me. The next time I need any furniture I will request her assistance. Thank You!

From my purchase to delivery & set up of my dining room table set, it was an easy & quick experience. I did know exactly the set I wanted. Was in & out in 30 minutes. Sales Rep John Cornell was great. Very pleased with my purchase.

I am very disappointed and dissatisfied with the current handling of my purchase,,, my delivery has been scheduled for almost three weeks,, and just a short time ago I am informed that one of my bedroom pieces will not be delivered and no date available,,, unacceptable and I do not feel like I have been treated as a valued customer

They are wonderful at Ashley .very professional and not pushy at all.

Very nice lady. She showed us exactly what we wanted, without pressure of buying something else. We can't wait to get our chair!

Everything from the minute we walked into the store went well. Delivery was on time and efficient. Thank you!

Sold me an end table that was shipped from India, was completely broken, has cracks, legs are falling apart, and smells. They refuse to respond to me or provide a replacement or refund. Scam business. Do not go here

my call to th store was immediately annoying due 2 th robotic answrng system they utilize. horrible & time-wasting! then, when a human actually got on th line, she did her best to NOT answer my question(s). rather, she rambled her way thru malarky and bullsht, thinkng that wud change my mind regarding th AMERICAN made products of which i inquired. this distasteful encounter reminds me of a mantra we hav in my own business - just tell th customer th truth, dont try to bullcrap ur way thru things. if u do not make th sale, ur head will rest comfortably on th pillow at nite with no regrets. i seriously do not know how people can lie their way thru th day,,, not my cup of tea. this is not th type of company from whom i wish to purchase

Delivery is horrible! I ordered a credenza nothing special. They send me emails texts all morning saying delivery is on the way. To get a call 3 hours later stating they did not have the credenza in the warehouse and will not be delivering it and rescheduled it for the following weekend. Following weekend here get a text message at 7 AM stating that the credenza is out for delivery and will be delivered between 830 to 930. 1030 came nothing so I called Ashley to try to find out what’s going on. The customer service auto bot is horrendous. Just warning. Customer service cannot get a hold of anyone at the warehouse. She called the store, I ordered it from and they told me to wait till 1230 and if it’s not delivered by then to call back. My boyfriend went to the store to try to get this resolved himself. The people at the store told him the only way they could contact the warehouse is by email only. So no one knows where the credenza is. No one knows if it will be delivered today or not. The service in Ashley Furniture has gone down so horribly. I will honestly never in my life order from them ever or recommend them whatsoever. Horrible, horrible horrible!!!!!! Update, we finally got a hold of a manager through the 800 number to find out that the credenza was on back order. So they pretty much gave us the run around because I guess they didn't want to deal with the consequences of lying to their customer. I have no idea. I canceled the order and will never ever shop at Ashley's ever again! You are better off ordering from Wayfair LOL

Order got separated in the interest of getting some of my items to me which resulted in 2 items getting dropped off the order. Took 6 phone calls for a total of almost 3 hours of pgone time over the span of 5 hours to correct it & I still have to wait another week. No calls back as promised, ungodly hold times (hold music is horrendous) & a manager that wanted to argue with me about it. Mistakes get made...but prioritize the fix & fix it.

I have purchased several times and have always had good experiences

Spent 1600 on 16 chairs for my bar. 1 year later and 5 of the chairs are broken. Welds are absolutely terrible. Customer service was good but if you’re looking for reliable this is not your spot. Warranty just ran out recently but they’re giving no wiggle room. UPDATE: reached out a week ago still no response

Update: finally got ahold of the store it was purchased and they set up a swap out. Was more difficult than it should have been to return something we received broken. Updated stars from 1 to 4. Once they have your money they disappear. Delivered a completely broken product. Was no way to refuse delivery and was no way to swap it out instantly. They required that I open a ticket and send SEVERAL pictures of a drawer that is broken. What do you want?! 4 different angels or something? Literally brought a broken item and make me do the work to get it swapped out for what I paid for.

John was great. Very knowledgeable and helpful.

Love my chairs. Tamara was very helpful.

Nice furniture at a reasonable price with friendly, helpful service. Worth a visit if you're shopping for furniture.

Very helpful, low key staff.

Found exactly what we wanted and had a great saleswoman to help us.

The Service is amazing. Jon Cornell is an awesome salesman very knowledgeable he knows the inventory. Very pleasant experience this is our second purchase and we will definitely be back.

Was greated politely in the front of the store by Rachel and was shown several options as to what I was looking to purchase. Check out was easy and quick. Good in store service.

No pressure sales. I love that

It’s a great place. The store is very nice inside ,many displays and things to try. We came in specifically for a sofa. I was greeted right away by a woman who helped me find one I liked. I tested many different ones before deciding the one I wanted. It was pretty fun to be honest. I got out spending about 1100 $ for a new sofa, which included taxes, shipping and full assembly. I ended up picking a larger sized sofa with chaise. They came in on the day they were supposed to and assembled my sofa. So they did a good job with that. Overall I love my new sofa, it’s very comfy. I’ve had it for about 2 weeks and it’s beginning to break in now. It was a bit firm at first but seems like it’s getting to the right level now. The only thing I was somewhat unhappy with is that the Associate told me a white lie I’m sure. While discussing the sofa she told me they already marked it down and it’s not going to last long. On the receipt there is no proof of mark down and it wasn’t written anywhere on the tag. If they actually marked it down I’m sure they would go out of their way to make me aware of it. So that was disappointing…. But overall it was a good experience. I look forward to coming here again sometime if I need to

Our salesperson, Rachel, was awesome. On our first visit when we weren’t sure exactly what we wanted Rachel was available to answer questions but did not hover while we were deciding. We shopped a few other places and returned to Ashley as they had the best selection for our needs. This trip Rachel stayed with us and we got everything we wanted.

Very disappointed in the vulture type sales technique. Demanding you buy the warranty plans for your furniture. When I declined the plan the salesman told me he was talking to my wife not me. When discussing delivery options, we were told to pay for the upgraded service and the furniture would be delivered into the house and setup. When I asked about the free delivery, he said free delivery was only available if we bought the protection plan for $300. For free they would bring it to my house and leave it in the yard. I asked the salesman if he would really leave $6000 worth of furniture in my yard....he replied that's what you get if you don't upgrade.

Prices were fair, Salesman Lorenzo was professional, courteous and knowledgeable. Still waiting to see how delivery works out.

Great experience at the store as well as delivery!

Kris aka Ashley ☺️ was so patient and knowledgeable, very professional yet by no means pushy. She is such a sweet girl. Her manager should be very glad to have her as an employee.

I was greeted by Julissa. She was very nice and attentive.

Rick was helpful and friendly. First purchase ever from Ashley! Good experience.

Sales person was very nice and knowledgeable

Bought a great table and great service!

Sales person was perfect. Check out process was worse than buying a new car.

j Davis on Saturday answered all my questions and with her answers and my research I was able to make a good decision on my mattress purchase.

Very good service and attention from everyone. Took needed time with us in making our decision. I will be going back for additional purchases. Our sales consultant Julissa was great!! Terry F

Friendly and knowledgeable

Excellent service !! GOD Bless you guys 🙏🙏☘️☘️☘️

This post is to share my poor shopping experience ( time 1730 Friday). I chose to go bedroom/ matress shopping later as to avoid crowds. At the time of my encounter with this salesperson ( did not get the name tag, red shirt), she seemed to be annoyed that I had a question about a mattress availability. She showed me a comparable one , and without offering to assist she WALKED away !! Bringing this to the manager, Jamia, seating at desk in rear of the store, stated " I don't know who you are referring to?" I explained I didn't have a pleasant visit and her response was OK ! THANK YOU TO YOU BOTH! I have a pending 2,500$ sale at another retailer and wanted to do one last price comparison. Ashley will never get my business after today's event. Note: Thank you Tamara for getting the manager, it was not a good outcome.

Sales person was very helpful

Julissa Davis made our shopping experience go so smoothly. She was very personable and professional.

This is one of the Worst Furniture Stores. I have ever been in 2 orders. 2 different Stores, High Pressure. Salesperson. We Won't Mention Her Name. Started up at the Brandon store ended up in Pinellas Park supposed to be with the Same Delivery Date and the Orders were Canceled. This store is awful. I bought my furniture at Haverty's and it has been delivered. Thank you. You saved me a big Headache. I supposedly had talked to the CEO his Name was Todd. But he is not much help either. Talk to Customers like that. You Should Not Have A Business.

We purchased a sectional and while it was being delivered and packages opened the team sliced the fabric with a knife in a very visible spot and left dirty hand print stains all over the fabric. The store is refusing the replace the damaged piece because their policy is to repair it even if they are the ones that caused the damage.

I viewed several items, which took several hours but the items the staff and Steven Gotfried the salesman who took care of me I am very happy with the whole process.

Wonderful experience. Shari was really helpful and we ended up buying a sofa for my son.

We visited Ashley Furniture to check out a specific sofa we had in mind to see if it was comfortable and if the fabric suited our preferences. Upon entering the store, Rachel approached us with a warm and friendly demeanor. I explained that we wanted to browse on our own initially and would reach out to her if we needed assistance. She completely understood and gave us the space to explore without hovering or making us feel pressured. When we were ready to make our purchase, Rachel was extremely professional, knowledgeable, and efficient in taking our order. Her upbeat and cheerful attitude made the process smooth and enjoyable. She’s an excellent advisor and a delight to work with! We highly recommend Rachel to anyone visiting the store. Thank you, Rachel, for making our shopping experience so pleasant!

Excellent service

Kim was extremely helpful, such a nice person

Rachel was absolutely fantastic, possibly one of the best sales person I’ve ever worked with. She knew exactly where to direct me to what I wanted. She answered every question I asked thoroughly. She assisted with the financing, however, I found I really didn’t needed it, but it was there. You have a real jewel in Rachel. Treat her kindly and she will do an excellent job for you. ON EDIT: Everything I said is true. HOWEVER, I just called the store. Calls go directly to the Philippines, not to the store number called. I spent nearly thirty minutes, twice, trying to get thru to the store. Virtually impossible. I am sorry now that I ever entered Ashley. I did not have a problem. I actually wanted to speak to the manager about ANOTHER PURCHASE. It was a complicated situation that required manager approval. Far too many furniture stores. I'll go elsewhere. (Why didn't I go to the store? No car. I didn't want to pay for cabs for something that could have been done by phone in a matter of minutes.)

Jon Cornell was so easy to work with. He left me alone until I found the chair that I wanted. He is very friendly and professional.

First place I stopped to look for a couch. Product and price were great. Salesman Jon answered all questions and easy to talk too. No “sales” pitch. Good and easy experience. DECEMBER UPDATE: delivery date pushed back one week and now pushed back two MORE weeks. Original delivery scheduled for Nov. 27. Pushed to December 6 and now told it wont be until December 20. And I was called at 4:30 PM the day before my couch was to be delivered in the morning. In fairness, this taints the buying experience for sure.

Julissa was super knowledgeable and helped me get what I needed. Even scored some great clearance pieces! Thank you, Julissa!

The store associate was very helpful and helped us make a decision.

Kristen Thompson is extremely knowledgeable and wonderful no pressure sales

Rachel was super patient , well informed and explained everything clearly and confidently. I found there selection to be varied and great pricing for the quality level.

It was nice as we had a little time before we were approached by a sales person so we could kind of look around, but the sales person helped us a lot to find what we needed.

Kristen was very helpful in giving us an option of delivery or pickup and the cost.

I was looking for a product no longer available ans the saleswoman helped me select another good option. Very happy with pricing and service from Juliesa!

We purchased a sectional from Kristen, she helped us with the configuration and also explained in detail the cleaning procedures for the different fabrics. She is super knowledgeable and was delightful to work with.

Ashley furniture at Pinellas Park has a very family friendly place to shop all your household furnishings. Kristin is very knowledgeable , guiding me of my choices, very professional. She is always my go to person, EXCELLENT customer service..

Quick and easy associate was professional and knowledgeable

Julissa has amazing customer service and patience. Handled our needs and we are satisfied customers!

Rachel was great. She knew her product and helped us find what we wanted. Would highly recommend.

Rex helped us find the perfect sofa. He was 😃

Lorenzo was very knowledgeable. He made the process of buying our sectional very easy.

GREAT staff! Roxy and Julissa were very professional, knowledgeable, and more importantly, warm and friendly!

Our experience at Ashley was great. Steve our salesman gave us space and time to find what we were looking for, and when we found it, he was informative and very helpful to close the sale for us. We’re getting our King Bed delivered tomorrow. I’m sure we’ll visit Ashley again in the future.

Rex up at Ashely Furniture is the ultimate guy! Didn’t bother us too much as we browsed around for a couch, kept us informed with the sale, and was super respectful. If you walk in the store and someone greets you, just say you wanna speak with Rex and he’ll take care of you

Nikolai was an awesome salesperson.

Enjoyed our sales experience

So I’m giving this store a 2. This has been an incredibly frustrating process. Our sales experience went well. But all things delivery has been a mess. Prior to signing a contract we were told we would get our loveseat and recliner on 10/30, and sofa on 11/5. We signed the contract and the manager says okay delivery for all items is 11/5. (Not what we were told but fine). So it’s 11/5, and the Sofa and recliner is delivered and no loveseat. No phone call to let us know, but delivery guy says it’s on back order. An hour later someone calls and says the other couch will be delivered in two days (11/7) Okay, fine, I’m annoyed but it’s only two more days. 30 minutes later someone else calls and says delivery is 11/10. This is insane and you can’t have a conversation with them, they are ready a script, if you say something or ask a question, they pause and then resume reading the script (I’m really not joking). So now I’m mad. This is the 4th date we’ve been givin, and this was the piece we were told was in stock and would be delivered 10/30. Soooo NOW… I just get a third call, checking on how my delivery went. I start to tell her that I’m a little frustrated about what has happened and she starts reading the script but now she says, there is not a scheduled delivery date. I have no idea when we are getting this couch. This company needs to get it together!!! Last, delivery guy was literally delivering furniture in flip flops and on his cell phone the entire time he was at my house having private conversations. Not a big deal but not professional. I hate complaining and I’m so sad that our experience has been so negative, we were so excited for our new set to come in. While I’m upset that I didn’t get my couch today, that’s not the issue. It’s their service. Lack of caring, lack of organization and professionalism. I would have given zero stars but I do love my couch and the sales guy was very sweet and knowledgeable.

Bought a bedframe from here about less than a month ago and I love it 🥰

Salesman was great. Delivery was on time and set up was seamless. Great experience. Highly recommend.

Our salesperson, Shari, was professional and did not waste our time trying to show us items that did not match what we were looking for. As a result, we got a great deal on the item we settled on and eagerly anticipate the delivery of our new loveseat.

Sales rep Nicole was excellent

My entire experience shopping for furniture ended with extreme satisfaction at Ashley and Pinellas Park. The sales person was extremely helpful, listening to my wants and needs for a new sofa and showed me a couple sets. Settle on a very nice dark brown leather couch and wide chair that fit me and my girlfriend but it’s smaller than a loveseat. Delivery was quick and efficient even removing my previous couch. I’m extremely happy with the experience with Ashley and recommend them!

Rachel was very helpful and fast! Excellent saleswoman!

Ordered by phone. Haven’t seen it yet. Very difficult to get salesperson on phone as they were having sale. Jules’s was great, however, once she took the call. Will buy there again.

So far everything has been great. We have not received our order as of yet, per our wishes. The sales person, Kim, was wonderful and extremely helpful. Will comment more after delivery. Have recieved our furniture went back and bought more. We bought a dual recliner with power. It has an adjustable headrest and a usb port to keep my phone charged. We also purchased a sleeper sofa, 2 end tables and a dining set. Couldn't be happier. Please check them out for your furniture needs. Almost forgot! The delivery people were great too brought everything in and set it all up, nice, friendly and neat!

I recently purchased a queen storage bed with a total of 8 drawers in the base and headboard as well as a dresser/mirror and nightstand. On my delivery day 3 Ashley delivery men came and set-up the bed and delivered the other two pieces. They were friendly and efficient. Would highly recommend Ashley.

I ordered a dining room set and a large cabinet as well. Paid for it all and paid for delivery. When I got my order email about delivery it said they wouldn’t deliver the cabinet just dining room set. I called the store and the salesperson never even called me back to apologize. I was very disappointed as that piece was too big for me to fit in my car. So I had to cancel it. Needless to say I won’t be shopping here again and I won’t be recommending Ashley to anyone looking for furniture.

I’ve been multiple times, and have had an amazing sales rep (Shari) who helped me immensly to find the perfect furniture to fill my new home. Great and fast delivery, and it’s perfect. highly recommend shopping here!

I'm excited about receiving my couch, but having to wait a month for it to be delivered is just crazy. Especially when other stores would have delivered their furniture by now.

I feel the salesman lied to me about the item being in stock and available. I called to change the delivery date and was told all the pieces weren’t in. The delivery employees were early and did an awesome job!

Very helpful but not overbearing sales person and friendly delivery.

Understand there was a hurricane but our order was wrong and continually delayed. Staff was untrained and uninformed. Except fot the courteous manager the experience was abyssmal.

Nikola was a great salesperson to work with. He was very patient and very helpful. Took me a while to make up my mind but he was there every step of the way. And I love my new bedroom set.

While our salesperson, John was good. The service and delivery, which I had to cancel after waiting for a month for was poor at best.

We love the TV credenza we bought. Quality is great!

I went to Ashley Furniture recently with a friend who was in search of just a bed and mattress, not an entire bedroom set. We were met at the door by Rex P. who was extremely helpful and very patient. I would recommend this young man to anyone in search of furniture. He was exceptional throughout the entire process in making sure my friend got exactly what she wanted from first look to purchase. It was especially appreciated after our initial visit to another furniture store where upon discovering she wasn't looking for an entire bedroom set, these same two ladies in their 70s were told to just look throughout the store ourselves and find him when we found something that worked. What a difference in customer service. Kudos to Rex P. for knowing how to treat each and every customer no matter how much they're buying. He's a credit to your store and fully embraces and understands good customer relations.

Selection was fair. It’s impossible to talk to someone at the store after purchase.

Great customer service. The salesman stayed with us the entire time until we made a decision. He was a great guy

Great service and on time delivery

Shopping for an bed room set and Rachel was very knowledgeable , great personality She turned my shopping into a happy experience.

We bought a $2900.00 power couch that was nowhere as comfortable as in the store. Very uncomfortable. We found out the hard way that Ashley does not take returns for comfort problems. Their return policy does not exist so beware when buying from them. We are now stuck with a couch we cannot use! We will never do business with this store again and hopefully people will think twice before they purchase from them.

I recently purchased a new sofa. The salesman was fantastic! The process was super simple. I picked it up the next day at the warehouse. Easy peasy! Love it! High quality! Extremely good price!

The dude that took care of me was amazing unfortunately forgot his name.

Great service and products

Customer service and product was defective. It took 2 months to get a refund on a product delivered that was defective. Only took 2 minutes to collect their payment. We had to go through multiple representatives as well as take photos, have a "technician" come out and inspect product. Never again!! Don't waste your time, you could do better at a 2nd hand store. SINCERELY

Nikola was great, I couldn’t believe the experience I had with him. The best person I’ve ever had. Treated me like a friend more than a customer, which I loved the most.

Aaron was VERY knowledgable and helped me with all available options! Most excellent!

Aaron was incredibly helpful with picking out a new mattress after our house flooded. We will definitely be back!

Julissa was extremely knowledgeable and helpful and Roxy was amazing, going above and beyond to find a creative solution to meet my needs following back to back hurricanes that destroyed my home and belongings. Thank you both and God bless.

Aaron was very pleasant, very knowledgeable in helping us choose a mattress.

Hi Ashley Furniture, my name is Aubree. My boyfriend and I bought a couch from you guys on 05/18/2024. We just lost everything we owned due to hurricane Helene. We went into the Pinellas Park location where we purchased the couch to see if you guys could help. We were treated horribly by a sales associate who said that there was nothing you guys would do. He then told us to go shop in the sales section. We spent over $2,000 on our couch plus a protection plan. When we were purchasing our 5 year protection plan we specifically asked our sales associate Kristin Thomason if the protection plan would cover flood since we were moving by the beach. She told us it would. No where in the Regard pamphlet we were given does it say that flood is not covered. I am so disappointed in how we were treated and by the lack of compassion. I hope to hear back soon. Thank you.

Hello I would like to thank Lorenza for his services his dedication on helping my husband and I finding our new furniture very nice young man and as well as the financial guy who also help us ,thank you Ashley furniture

Great experience. Aaron made sure our purchase went smoothly. I will be recommending him and Ashley’s.

Aaron was so awesome! Ask for him !

Kim is a wonderful, friendly, and professional lady at Ashley's. We love her ❤️

Aaron from Ashley’s furniture was extremely kind and helpful! We came in to get new barstools and he was very attentive and found us what we needed. We will definitely be back.

Pure junk. We have now in our possession a 1200.00 pile of lumpy Chinese crafted garbage. We have tried to utilize the so called "extended" warranty to repair the shifting padding/cover and prior shoddy repairs to no avail. They just will not honor the contract we were sold to believe. Anyone need a lumpy oversized particalboard power recliner? Remeber folks, those are SALES people on a base plus commission, and what do we associate with that? You get what you pay for.

Kim was awesome. She helped us find exactly what we were looking for within minutes. Just our luck it was on clearance. Perfect table and perfect table for us. We were in, purchased a new dinner table and out in no time. Very smooth transaction. Can't wait to pick it up on Monday.

Excellent customer service from Kristin Thomason.

Kim exceeded all of our expectations! She was patient and helped us furnish an entire condo!! No easy task. ;).

I have returned again and again to this store because of Jon Cornell. He is always on point! Professional, personable, and sincere. He knows what I like and he always helps in any way he can. His high level of customer service is so appreciated- Thank you Jon!

We enjoyed Julissa as our sales person. She was awesome!

John was great, very knowledgeable. He answered all of my questions, as he greeted me with a friendly smile.

John was the BEST!! He was very helpful in helping me find my new furniture 😊. I was in the store for hours and undecided of what I wanted but John lead me right to it. I'm very pleased with my purchase and customer service I received.

Kristen Thomason is wonderful! Highly recommend!!

I loved the selection of sofas and rugs that they have at this location! Kristin.T was extremely helpful and made my experience not only enjoyable but relaxing.

Our associate was wonderful and very knowledgeable during our process of shopping for a new mattress. If your looking for furniture make sure you seek out Julissa she definitely will have the answers to any questions and make sure your happy and well taken care of !

Great experience

Julissa provided great service and was very helpful and knowledgeable during my visit. The employees always provide great service each time I visit.

Shopped a lot of the large and small furniture stores. I found Ashley Furniture to have the best built furniture for the money. Lovely showroom at both my nearby locations. Aaron at the Pinellas Park location was great to work with, helpful and very patient and not the least pushy. I was very happy with my delivery team as well

Arron was a great salesman was very knowledgeable and showed us the furniture types thar we were in the style that we were looking for.

Waited over a month for my head board and bed frame to arrive. Arrived with a huge crack in the wood down the side of the frame and the piece super glued like someone had broken it and tried to fix it. Replacement part taking another month to arrive with no compensation for the mistakes on their end. Would not recommend Ashley for furniture many better stores out there.

my customer Eva Alanis from my phone:

Naomi is terrific! Excellent customer service?

Naomi was one of the best salesperson I’ve encountered in my many days of my furniture shopping.. she has a very pleasant demeanor and has a great knowledge . whilshopping experience

Nachole was extremely helpful and very nice!

(Translated by Google) Naomi and Roxy, the best of the best, took me and my wife on a trip through the store where we found what we wanted and without a doubt they need more employees so if they give 5 star attention they should consider giving them a raise. they deserve a lot of thanks (Original) Naomi and Roxy lo mejor de lo mejor nos llevaron a mi y a mi Esposa en un viaje a traves de la tienda donde encontramos lo que queriamos y sin ninguna duda necesitan mas empleadas asi que dan una atencion de 5 estrellas deberian considerar darle un aumento se los merecen muchas gracias

Jon was fantastic. We brought our three-year old son in the store, and we were all over the place. He was very personable and patient while showing us around. He was extremely helpful without being pushy. We had a great experience with him.

Bought dresser and night stand and service was exceptional from Adam lumbra

We love shopping at Ashley and working with Rachel has been a real pleasure. She was a huge help, in our decision making for furnishing our new home. She is a true asset to the company. She is professional and friendly, and her product knowledge is phenomenal.

Rachel was very knowledgeable, accommodating, and friendly. She made our decisions so easy by explaining styles, matching pieces and current promotions.

Excellent experience at Ashley Furniture! Great deal and a great salesperson! Thank you, Naomi!

Kristin Thomason was amazing! We furnished a good chunk of our new house with her and she was very helpful. We will ge back for all of our needs!

Adam is the quintessential furniture assistant! He was helpful, informative, and corrected the issue! 10⭐

Roxy and staff were great. Thank you very much. Stacy

rachel did such a lovely job of helping pick out a living room set. told her my vision, and she narrowed down to such a great selection, super informative and friendly

Rachel was top tier not pushy at all and very helpful

Purchased couches from Adam. Hewqs very informative, honest and efficient. Purchasing was extremely smooth.

Great selection of furniture. Naomi was so incredibly helpful and patient! Excellent service.

Adam Sales Associate is one of the most amazing people I have ever met as sales person, he is very friendly, helpful, and very detail oriented in the product (furniture) that Ashley's furniture offers. 5 🌟. Come to Ashley and ask for Adam

Sales associate is outstanding. He spent so much time explaining in detail different options for sofa and especially mattresses. Adam is extremely knowledgeable and very helpful. Will definitely return for my next purchase... thanks Adam for all your time....

Naomi has waited on us three times. We purchased something each time. We will ask for each time in the future. She is very pleasant and patient. We think she a real asset to your company.

Jon Cornell was a great help with everything we bought. Took awhile but he was very patient, definitely would buy from him again

Great experience. Very helpful, informative and patient. Thank you Julissa

Naomi made was super helpful and made everything quick and efficient

Lorenza was so helpful and quick to tend to us !

EXCELLENT service and products very competitive prices. Roxy the sales manager is such a great asset - her communication is amazing and she bent over backwards to fulfill our order- always approachable and helpful. We hope to shop with Ashley Furniture again very soon.

Julissa was amazing! Assisted me with finding the perfect sectional for my Living room. She was very patient and personable. I will definitely be ordering from Ashley Furniture again.

Had a great experience at Ashley furniture. Adam was amazing he helped us navigate multiple arrangements and pricing. Very professional and very easy going.

Very good experience Fast delivery time Great service

Naomi did an amazing job. Great service and not pushy. Will shop with them again.

Naomi is amazing!

Julissa was great. So easy to work with, knew exactly what I was looking for and took me straight to my options. Great experience.

Kimberly was super helpful, kind, and professional! I will definitely be back for more furniture!

Shout out to Rick for the great service - really helped us pick out what we wanted

Adam did an amazing job. Very friendly and knowledgeable. I would recommend him to my friends.

I just purchased a bedroom set for my son and worked with Julissa. She was the best sales person I have ever dealt with. She was helpful and patient. She was not salesy or pushy. This was hands down the best shopping experience I have ever had. Highly recommend you seek her out!

We really enjoyed working with Adam Lumbra! He was knowledgeable and super helpful!

I recently made a trip to Ashley with my mom as we were looking to furnish our new condo in wonderful St Petersburg. We originally went in without the intention to buy the day before, only to look. This is when we met Colton. He was awesome to say the least. He let us look at a distance and made sure all was good from time to time, but he wasn’t pushy. That’s what makes furniture shopping a nightmare, trying to avoid the salesman because they are down your throat, this has been the common experience in other furniture stores. When we were done looking Colton gave us his info and told us to contact him if anything came up. I contacted him that night and informed him that we would be in the next day to purchase and wanted to do it with him. We had the choice of many different stores, but ultimately we chose Ashley because of him and his service. He was the difference maker. During our second visit he was very attentive. Even let me use his tape measure, as I forgot mine. He made sure to fulfill our every need and was very patient and understanding. He made this whole experience smooth and easy. We have a sectional, ottoman, dining table and chairs, and floor lamp on the way and intend to go back for more, but only if Colton assists us. As I previously stated he was the difference maker and the reason why he made our Ashley experience such a joy. I hope this reaches the right people and Colton gets what he deserves for always providing the people with excellent service. He is someone that a company would want representing them. Very professional, very kind, and always went above and beyond for us. Thank you Colton for making our furniture shopping experience and Ashley experience the best it could possibly be.

Naomi was great! We highly recommend her if shopping at this Ashley store!

Adam was awesome to work with! He took his time and provided me with many different options to fit my price range. He was genuine with his input and I was able to get everything I wanted and more! He is definitely an asset to the company.

Colton was amazing, very helpful and quick with our needs!

Thank you so much Kimberly kenny you were amazing!!! I will be back

Colton is first class! I will on buy from Ashely’s because of him! Thank you !

Great service. Kimberly was wonderful!

I called to see if they have Murphy beds and shoe cabinets available in store - a quick question - but I was answered with a robot that would not connect me to human. Note that their website does not filter what they have in store and what is an online purchase. Rather than drive 20 minutes there I called for a quick question… I call local stores for a personable experience - your robot answering service left me to hang up - I’ll take my service to Amazon where I can order without talking to a bot✌️

Went in with my wife expecting to be pressured but that wasn’t the case at all! Caleigh was super helpful and really knows her stuff when it comes to the furniture selection and guided us through the whole process and found a piece of furniture that was in my price range. Very eagerly awaiting my new piece of furniture. Couldn’t recommend enough! I highly recommend to ask for Caleigh!

Went in to buy my first couch and Caleigh has showed me the ones i was exactly asking for and got a great deal as well ! she gave me ideas for decor and placements because i have only so much room. i am definitely coming back 😄 she was absolutely phenomenal. 10/10

Julissa was very helpful on our quest to find an entertainment center today. She answered all of our questions and was very patient. Can't wait to see our purchase on Thursday!!

Caleigh was the perfect sales person. She was knowledgeable friendly and more importantly gave us the space to window shop. The best experience thanks for the great style tips.

Jon was awesome

Kimberly was extremely kind and helpful. She made me feel comfortable in the decision I made with no pressure to make a decision. I’ll be back definitely.

We couldn’t have asked for a better shopping experience today. Adam was amazing! Very attention and walked us through the entire process! Definitely will be coming back in the future!

Wide variety and knowledgeable service

Caleigh and Rick were very helpful, professional, and efficient! Would definitely recommend this location and am definitely going back.

I have been searching for a sofa for many months now. I am of short stature and it is difficult to find furniture that fits my size and is comfortable. Also, everything is white or of a light color that works. Ashley has a great selection of sofas. The associate who helped me was not pushy and was available as I needed her. My experience and purchase was a good one.

Purchased 2 love seat recliners and we love the quality and comfort!

The salesperson was VERY HELPFUL ,..fast and efficient. However, the delivery with this company is ALWAYS VERY SLOW. It's a real issue if you want your furniture promptly.

There were many choices of bed frames we liked. Reasonably priced and the sales rep Andrew who helped us was very professional and knowledgeable.

Colton took great care of us handling all of our questions and arranging delivery, Awesome Experience

The young Man that waited on me was very courteous and listened carefully to what i was looking for and he explained the details of each piece of furniture . I chose a sofa and a twin bed. I felt very comfortable and was pleased with the experience i had in the store. Thank You and excited for my delivery. Eva Jones

No pressure from sales and a lot of help

our salesmen was very helpful

Worked with Adam Lumbra, he was super great. I’m a avoid salesman at all cost kind of person, he greeted us at the doors, I tried to walk by and he just offered to tell us about the 10% off and introduced himself, if we had any further questions. Now that is my kind of salesman. We had been to another Ashley store looking for something specific, and because he was so “not in your face” I asked him where I might find the piece I was looking for. He showed us where it was and said he would be around if we needed any additional help. Well, I wanted it that day, he went as far to see if it was in the warehouse (something the other rep/store didn’t do)! Because of his assistance and just honestly downright niceness we went from just sitting it it to try it out; to we bought it and are on our way to get it now! Adam was great!!

Super nice. No pressure and the salesperson was so awesome., I highly recommend. Really nice store.

Excellent customer service. Naomi was a pleasure to work with!

Thank you Adam for being so professional and helpful. We furnished our new home with such lovely furniture. You made this experience one of the best ones! Thanks for being so patient but not pushy! We appreciate all the time you took with us! Keep doing the fantastic job you're doing! People like you make a difference!!!

We were shown a bunch of options designs and pieces. I ended up finding the exact bed I wanted!

Sales person (Adam) was helpful - I was able to pick a bed that I liked. However, original delivery date was modified many times cause there was not inventory. After waiting 5 weeks, they informed me that they were going to deliver on the date that I would not be home. Called many times to fix the delivery problems - 2 days later they told me that the item was not available again. I don’t understand! The call center representative was not really helpful - they asked me to wait and call to check with them everyday as they said they did not have solution. “It is how system works” - the store employee told me. Finally, I was able to cancel my purchase (still waiting for their confirmation and not charge to my credit card). Fun fact - they delivered the mattress first, not able to return per their policy and I’m stuck now as I have to find the bed to match that mattress. Frustrating customer experience !

Staff was patient and informative. Great experience over all.

Service was fast and great .I don't like paying a 100 bucks for Delivery though last time.

I am so thankful that we walked into Ashley. Adam Lumbra greeted us and was so kind to show us exactly what we were looking for. Professional, kind, knowledgeable, and a wonderful person to work with. Thank you for a great experience!

Super pleased with our purchase, quality and price are excellent. Our Advisor Lorenza Jackson did a great job helping with options and accessorizing

(Translated by Google) Excellent service, very friendly, I recommend them 100% (Original) Excelente servicio, muy amables, los recomiendo 100%

I was very happy with the salesman Adam, but save yourself the headache and don't buy from Ashley Furniture as they will give you a run around if something is wrong with the piece and you don't see it before they leave. Then, customer service will call you multiple times, making you feel harassed because a claim was put in. You request it replaced as you bought it new and don't want it patched. I didn't buy it from a consignment store. I bought it brand new. I want it new.

Caleigh was an amazing help to my sister who and I who were purchasing a couch from the store. She was very organized and was able to efficiently show us the products we were looking for. 10/10 experience. Looking forward to receiving the product

Great experience from end to end! Colton was awesome and helped us pick the perfect pull-out couch for our guest bedroom. He is so knowledgeable about the products! Will definitely come back :)

We bought 2 Deltona living room sofas and an Ashley bed with an adjustable frame today. We visited the store several times over the past 2 weeks to compare the products in that store (Pinellas Park) and at Rooms to Go. Ashley had the best product match for our needs and the quality we were looking for with excellent warranties (free or very reasonably priced,e.g. $149.00 for a 10 year warranty on the adjustable bed base). The personnel were helpful without being intrusive on all of our visits. Rachel worked with us today to finalize our purchase and she was excellent. Having worked there for 9 years she was very knowledgeable about the inventory and store policies. Everything we purchased was on sale and she went the extra mile to make sure we received every benefit that was available, such as veterans discounts (not available on certain items). It was a pleasure to work with such a professional.

Horrible. They tell you one date in the store but change dates at will. We were told we could pick up the in stock items to get them sooner then told days later that the items were not in the warehouse.

Thanks Ryan for great customer service! We'll definitely be back!! 😀😃

Jon was great!! We showed up around 6pm on Sunday. They closed at 7pm. My wife and I bounced back and fourth but Jon was super patient with us. We finalized our order at 8:30pm. Happy with our purchase.

Great selection of furniture and accent pieces along with great service!

Brian did great service for us ,he is a very patient person, I will come back asking him again ,

If I can give a zero I would. The General Manager dropped the ball at this location! I would not be shopping here again. We brought 2k worth of items. Trusting the General manager , he advised us to use there reputable movers American Most Reliable mover,(AMR).Apparently , they work together for years. Side note, Ashley doesn’t do delivery for clearance items. Back to the story ….. As soon as it was our scheduled delivery day!! It was a Day Of Hell for lack of better words. We waited 7hrs for our stuff!! Movers set stuff up , to realize they never picked up a piece , that AMR signed off on at Ashley. SMH!! We were back in forth with Ashley & AMR to get this resolved. AMR Maria told the movers to collect our money and they would deliver tomorrow. We were baffled at that distasteful comment. Due to that being bad business we wasn’t paying until we got all our pieces. AMR Maria then contact the owner , the Next they finally decided to go get the piece that was a smart adjustable base . Lastly we finally get home, the movers realized the adjustable base did not have all the pieces. Now Ashley is closed, the owner Dorian of AMR promised us to deliver the next day. Due to everything being in our living room, we had to sleep on the floor on our new mattress SMH. Next Day we contacted Ashley , We spoke to Roxy Sales Manager , she was heaven sent because she resolved the issue so item can be picked up, however the owner from AMR gave us his word after paying him, that they would deliver. Let’s just say. They took our money and swept us to the side saying be never promised next day. They took another order next day and never put us on there books!! Never deliver our item!! So We had to pick it up ourselves. If you use AMR and Ashley furniture , just know that you will run the risk of long waits, miss communication with the Ashley company, with no accountability being taken. Oh yeah Nunant warehouse guy dont know what he is doing. Just terrible experience. I only give it a 1 star due to Roxy .

Kim was amazingly kind, and patient. She excelled at her job! I bought a beautiful couch from my house up New York state for my granddaughter and it all worked out.

Purchased a couch (with minimal use) for over $3K less than 2yrs ago. The fabric is piling *horribly* and I was sold a 5yr warranty for $400 by a sales rep who said it would help with upkeep or any damage …. only to find out in fine print it covers the cost/repairs of issues like ruined wood, etc when there is almost zero wood on the couch. I called customer service to request a refund on the warranty since it’s worthless and would like my $ back to at least get replacement covers. No callback. Read the fine print and know that even the higher priced items at this place doesn’t = quality material. Extremely disappointed as this was a couch I hoped to keep for many years. It’s basically garbage within the next year or 2.

My favorite Ashley Store. I have three residences and purchased items for each. Great sales service staff!

We had a great time during our visit to your store! Colton was great and patience while we made our decisions and offered amazing feedback!

Had and excellent experience with the sales rep my daughter and mother had a good time shopping for furniture with me and the rep

Easy, fast, and plenty of options. Colton was awesome and friendly. Couldn’t have asked for a better experience with his help.

Excellent product well made, will add beauty to our bedroom. Arrived within 48 hours of purchase. Will definitely return to Ashley for additional furniture items.

Buying furniture from Ashley in Pinellas Park was not the problem...the sales people seem to be nice and they'll be more than happy to take your money and sell you whatever you want. But then that's it...once you've spent you're hard earned money, you better not have a problem because they're done with you! Their customer service is terrible and the owner cares about nothing but the sale. These people really do bad business! I bought a headboard and when it was delivered, I realized it wouldn't fit my son's bed. I called and asked how can I go about exchanging it for a different one and they weren't willing to help in any kind of way. The manager said all sales were final and that's it! I simply wanted to have a different one delivered and they could pick up the other one which is still in the original packaging. They said no and there's nothing they can do to help me. All honest and legitimate companies always do what it takes to help a customer whether it's to get a refund, exchange or fix something to make it right! Ashley furniture in Pinellas Park won't do anything to help you...this is terrible customer service and bad, bad business practice. Save yourself the trouble people and spend your hard earned money somewhere else.

Excellent customer service from Colton and Kim. I was in and out in 30 minutes including selecting what we wanted and applying for credit. Delivery available as soon as 3 days. Appreciate that the sales people were not pushy. Thank you!

Colton Petway was great!!!! Explained prices to me was very knowledgeable about how the furniture is made and what was available. It was a pleasure to work with him

Fantastic staff (shoutout Caleigh!), quick and easy checkout/deliverh process, and great to work with!

Kristin Thomason was great to work with. Her knowledge and customer service was fantastic

Went in there just to look, I always thought the price was high for this place, but actually it is competitive to other funiture store. I ended up buying a couch and love seat from Them. If by chance you do happen in there see a women named Dragana, yes that is her name. You won't be sorry, she is wonderful and can answer any question you may have.

Adam helped us purchase our first couch tonight and he was AWESOME! We had a lot of questions he was more than happy to answer and all around gave us a fantastic experience. We also won a switch with their raffle this weekend and Adam was the first to congratulate us! He was great to joke around with but still well informed and serious. Overall 10/10 experience. Thanks Adam!

Colton was a huge help and super nice!! 10/10

We had some big ticket items we were looking to purchase. Fortunately, we had Colton, in Pinellas Park location, working with us. His expertise and ability to go above and beyond, led us to just the right furnishings for our new house. Without his efforts, we may have gone elsewhere. Colton’s knowledge and patience should be commended! Amy

Ryan Fowler was very helpful!

Excellent service!! The sales rep Kim K. helped me and was so helpful with getting me the best deal! Great variety and nice color selection for couches. The delivery was fast and efficient. I will definitely be coming to this store again for any future furniture needs. Thank you!!

Colton was amazing, really knew his stuff. He was helpful but let us have time to shop on our own. Highly recommend!

Caitlyn at Ashley @ Pinellas is awesome! She is a pleasant team member who made our purchase experience first class! Thumbs up to Rick the manager for taking time to make sure that we had the right mattress set to meet my needs. Good job!

Jon was AMAZINGGGG!! Thank you so much Jon!

Ryan was very knowledgeable and professional with our most recent purchase at Ashley Furniture in St. Pete. He greeted us upon entering, guided us to furniture need location, didn’t hover, came back to check on us and then followed up with our questions and final purchase. Thank you.

Colton was super helpful and was not pushy. He did a great job as a salesman and I would highly recommend him to anyone looking to purchase new furniture.

Colton P was a big help and super nice!! Definitely recommend to ask for him

Caleigh was very friendly and knowledgable as she helped us furnish two bedrooms in our home. She also provided wonderful customer service as she coordinated our deliveries. She’s truly a professional!

Great experience

Went into the store on Sunday and was told the sofa we wanted was in stock and could deliver on Thursday 4/18 Went back on Monday and confirmed that the sofa was in stock and would definitely deliver on Thursday 4/18 so we purchased it scheduled delivery and got the expected call with delivery timeframe BUT just kidding it’s somehow now on back order until May 7th. Currently waiting for the store manager to call.

Lorenza J was excellent in helping us pick the perfect couch for our new home. He was very knowledgeable on the different selection of materials. We appreciated his sales approach greatly! He made our purchase easy and we are so excited for our new couch! Thank you Lorenza J!!

I can’t say enough about this store. My husband and I have purchased everything from Ashley for over 30 years and will never use another company. We moved to Florida 9 years ago and had to purchase everything when we finally got settled and came straight to Ashley. Naomi is our personal rep. I say that because she even gave us here personal phone number to contact her whenever we need to. She has been AMAZING! She knows her product and she knows what we like. Sweet, professional, and personable all at the same time. She located at the one on US19 in Pinellas Park. The service and product is great. It may be a little bit more pricy but it’s worth it. I always say, you get what you pay for. Thanks Ashley for another happy customer purchase.

Went in to furnish my new place and walked right out the door with just what I needed!! Best collection and best color! Thank you Naomi!!

This is our second major purchase from Ashley and we couldn’t be more pleased with our salesperson and merchandise we purchased. We looked elsewhere first and couldn’t find anything near the quality for the price. They are our “go to” place to go for quality furniture.

Naomi was very professional, no pressure, listening to our needs and showing real interest in finding exactly what we needed. There was a good set of options to select from. The prices were reasonable. The purchase process was smooth.

Great service from Rachel! We told her what we were looking for and she tools to the right spot and we made the purchase. Could not be simpler and were pleased with the delivery schedule.

Very pleased

I knew exactly what I wanted. Kim helped me and made sure I got the right sections of the sectional couch I wanted. The store also matched prices I found online. A pleasant, quick and good experience. Did I mention that the couch I got is soooooooo comfy as well? I will add a photo once it is delivered.

Colton was amazing, he helped me out so much during my process of buying furniture for my home!!!

5 star rating for salesman Colson. He was helpful, patient and thoughtful. I

We came to Ashley Furniture Sunday 4/7 in Pinellas Park in search of a dining room table and were thrilled to walked away with the Ralene table in grey! When we originally came in, Adam Lumbra was welcoming, warm, and gave us good directions through the store. After walking through the great selection of inventory, a few tables stuck out. Adam popped back over to check on us. I appreciated the low/no pressure sales tactic at Ashley. We ended up going to 4 more stores to “see what’s out there” but in the end we called Adam at the store and told him we were coming back! Ashley Furniture truly had the best quality and selection for the price! Adam got us set up with the new table and protection plan in no time, and we are thrilled to plan the first sit down dinner at this new table! Thanks to Adam and Ashley Furniture for an exceptional experience!

The staff was not high pressure in its sales approach. There was plenty of inventory to look at. We were so happy to see furniture in colors other than white, black and gray. Highly recommended. You’ll find what you need and whatever price you can afford.

Very nice sales lady didn't pressure me into buying something I didn't want and I got what I was looking for

My shopping experience was very nice from start to finish. The building is beautiful with a wide variety of options, and Lorenza was very nice & helpful. I will definitely be back!

We purchased a large white sectional from the Ashley store in Pinellas.. Though we loved the look, we worried about the color not being right for a busy household, we were convinced by the salesperson that if we purchased their protection plan (@$500.00) we would be covered for spills, etc. When we went to actually take advantage of this plan, we had a person come to our home, look around, and say that they were just there to inspect.. not fix and that we would hear from the company that Ashley contracts to service this program. Didn’t hear anything for weeks, so we called, and were told that we would not be covered.. We asked to speak to more people to get this lack of coverage—. more walls. Then called the Ashley store, was told a leader would call to help.. and never got a call. We are VERY disappointed in Ashley’s choice of vendor partner (found that they were rated a 1 by customers), and their lack of follow up. We are now stuck with a product that we paid almost $4k for… and it’s embarrassing…. Don’t expect to be supported by Ashley if any issues.

The young man that took care of me was very informed and knot the least bit pushy but a pleasure to talk to

Found the perfect couches and matching rug for my living room thanks to the help of Javier who was polite professional and very intuitive as to what I was looking for and needed.

Colton gave great customer service!

We enjoyed shopping at Ashley, and with Cayleigh's assistance found the perfect bedroom set and coffee table for our new house. Thank you, Cayleigh!

Had a wonderful experience shopping at Ashley in Pinellas Park. Adam couldn’t have been more knowledgeable, courteous and friendly. What a nice guy. Getting my living room set tomorrow so excited🥰

Colton was very helpful .. he let us have our space and explore the furniture.. and decide on our own … he didn’t follow us around or hound us about purchasing anything!!! We love our couch we are getting!!! Thank you for being great to us!!!

My husband and I and my Mother-in -Law went to Ashley furniture this past week in Pinellas Park. We had a wonderful shopping experience with Ms. Dragana Kuzmanoski. Very Professional and absolutely Stellar on her performance helping pick out new furniture for my Mother -in - Law. Look no further people She was not pushy and it was not a waste of time. Go see this Lady..... She can Help you too... God Bless......... Thank You Dearly Dragana!!!!!!!!!!!!!!!

Issues with delivery they refused to come into a tight street neighborhood which Ashley has delivered too before. Apparently delivery drivers determine customer satisfaction which is a poor business model. The delivery driver told us to cancel our order lol so unprofessional

Rachel our sales rep was very helpful. The furniture is perfect for our home.

Very good experience at Ashley with sales person Colton. Very helpful and customer friendly.

Sofa in stock for immediate delivery

Highly recommend Ernesto! Total pleasure working with him!

I wasn't there.

I walked into the store and there were over 20-25 loose pillows just the color I was looking for placed around the store in carts and other various locations throughout the store. I grabbed three and headed to the register to find out you can’t buy the pillows and they were for “decoration”. Why, when you have so many? That makes no sense to me…

Kristen was very easy to work with. She had great suggestions and made our purchase an easy one. When our sofa and love seat were delivered the love seat was broken. Our delivery people were so nice and made it very easy to get this resolved. The only problem I had was with the customer service rep helping us with the broken love seat issue. She was very hard to understand. We received an email the next day about getting the new piece! So easy. 😊

Jon Cornell was amazing at the Pinellas Park store ! Very knowledgeable regarding inventory and putting furniture pieces together Very kind , He will walk a million miles to satisfy your needs!

Colton Pettway was very helpful and educated on mattresses. He really helped me to get exactly what I wanted. He was patient while I changed my mind several times. I will be back and get the rest of the pieces to the bedroom. 👍🏼😊🛌 Thanks again.

Julisa was great, helped with all my needs. Listened carefully, and we found a good furniture for my limited space. Thank you Ms Julisa and thank you Mr. Ron!

Easy experience, at least for me.!!

This was my first time visiting Ashley and I was very impressed from the moment walking in. Greeted by Lorenza J and was welcomed in a friendly and approachable way that made it chill to look around. Helpful but not pushy at all. Prices were more reasonable than I thought too. Had no intention of shopping that day but with the prices, quality of furniture, and friendliness of Lorenza we decided to buy a couch and a chair. Already had the chair delivered and that was equally nice. Will definitely be going back and seeing what we need next.

Jon was friendly, attentive & extremely helpful. He really listened to what I was looking for and had great knowledge about each piece viewed. I will continue to buy furniture from Ashley!

Jon Cornell our Sales Advisor was EXCELLENT! My sister and I went to Ashley in Pinellas Park, FL to look for furniture for my mom, who was moving into an Asst Living Facility. We needed a power recliner, but we left there finding EVERYTHING we needed and more. (A desk w/2 swivel chairs, entertainment center w/shelving, & end table). He was so knowledgeable about all items. Spent time helping us, even pulling up items on his iPad that were not in the store. We also needed the items in stock and ready to be delivered in a few days-He made that happen too! We left so relieved, satisfied, & excited for my mom and how nice her new place was going to look. Anybody going through the process of transferring a parent to a new place & next phase of life, will know how comforting this is. And Jon Cornell made it happen!

Came in to buy a table. They wouldn't just sell me a console table, without also buying three stools with it. Very disappointing that they wouldn't just sell me the table by itself. To anyone reading this, let me know if you want to buy 3 stools.

Kristin is awesome, really should ask for her.

Summary: Go see Heather. Continue reading to learn why. I needed to buy a few furniture items and went into Ashley to look around. I was not prepared for the wake up call I was about to get. A cold bucket of water poured straight on my face as I heard a voice ask, “hi, what brings you in today?”. I knew, yet I stood frozen, stuck in awe by the impressive furniture selection, and vast inventory that I was faced with. I wasn’t prepared for questions. I didn’t bring my notes. I was out of my element and against the clock. With just nanoseconds to spare before my silence crossed into awkwardness, I managed to answer, “just need a few things, table, couch, maybe some end tables” (and a life raft, I thought to myself). She told me her name was Heather and asked if I wanted to look around myself, or if I’d like some help. What a sweet soul, entertaining the idea that I might have known what I was doing. I didn’t, she knew I didn’t, yet she never called me out. Her voice was angelic and sincere. “Take my help, idiot”, is what she was probably thinking. She had more questions that I was completely unprepared for. It was the SATs all over again. I never did get bright futures, and my future furniture prospects wasn’t going to look bright either, if I kept flailing about. “What kind of style couch do you like? Recliner? Sofa? You into leather or fabric?”. I’m POURING sweat and the SATs don’t seem so bad anymore. She led me to a few she liked, but I wasn’t sure how to decide on one. They were all comfortable and they seemed like they were good quality; it’s as if I’m in a bad dream, chasing after sofas and… “sofa chaise? Yeah we got a few of those!”. I gotta stop thinking out loud. She started asking about the living space and that’s when I realized I had pictures! I gladly showed her my phone and hoped that it was enough to salvage her impression of me. I must have finally done something right because people… HEATHER.WENT.OFF! An advanced neural network artificial intelligence, trained specifically in home furniture and decor, wouldn’t have been able to do what Heather did. She analyzed my space and suggested the perfect set of furniture to complement it in a few minutes. It was one of those, “I don’t know what I like, but I’ll know it when I see it”, kind of experiences. Everything she showed me was more on target than an archer splitting the arrow of a bullseye she just previously hit. I never thought I’d be excited over furniture, but I was excited when she described how everything would come together in my place. Of course, I bought everything. Sofa Chaise, Table, Coffee Table, end table, all Feng-Shui’d together with insane precision. Everything is exactly the perfect fit for where they are placed and all of the pieces together have the perfect ratio of hard and soft edges that lead your eyes like a piece of art, embracing and welcoming you. I’ve already burned all my vacation days at work and submitted for a leave of absence because I can’t bring myself to leave the house. Heather is doing some crazy ancient geometry golden ratio higher symmetry electromagnetic gauge invariant generally covariant quantum quadrupole type stuff with furniture. In short, do yourself a favor and see Heather.

Ernesto was awesome! Took excellent care of me with my small purchase. He made me want to come back again for sure. Great selection and prices.

My girlfriend and I came in here looking for a bedroom set and Colton did an amazing job helping us out. Very knowledgeable. Very straightforward and informative with everything! Highly recommend seeing him and Ashley Furniture

Kristin has been absolutely amazing!! We have a beach house & she spend so much time coordinating everything. I needed more furniture & was so happy she was still there. Very impressed. You don’t see service like that.

The sales person was very helpful she showed us lots of options and answers all our questions. It was a nice experience.

Naomi was great helping me look for what I wanted

Naomi was super helpful in assisting us with our purchase! My boyfriend and I bought our first house and were in need of brand new furniture. Naomi helped us find the perfect couch and mattress for our new home! Naomi made the process so easy, wasn’t pushy and was extremely polite and professional. Go to the Ashley and ask for Naomi!!! You will not be disappointed.

I ordered a living room set and dining room set from the St Pete Store. Both had to be delivered on separate days. Both deliveries were canceled the day of the delivery and had to be rescheduled. I lost two days work. Very frustrating

Adam was awesome to work with. Very informative without trying to oversell. Easy going and a pleasure to work with.

We really had a great experience at Ashley Furniture. Julissa helped us tremendously finding the perfect sectional couch and coffee table. She was very attentive to our needs/wants and was very knowledgeable of the products. We appreciated her friendly and patient demeanor. It was a wonderful experience, thanks to Julissa!

They arrived early in the time frame which gave be ample time to keep my move to a new place going! They were quick and efficient and pleasant to work with!

My recent experience at Ashley Furniture in Pinellas Park, FL was just perfect! I was greeted at the door yet allowed to wander the store alone. Julissa Rosa came over to answer questions and she was very professional, knowledgeable and welcoming! Her customer service skills were amazing! I wanted to think about making this purchase and went back the next day to complete the purchase of this sofa. Julissa took great care of me and I can’t say enough positive things about her or my experience! I look forward to getting my new sofa next week! Thank you Julissa and Ashley Furniture!!!

Colton was awesome! He took time to answer all of my questions. He also was very responsive to my messages. He’s a great salesman. Thank you Colton.

Hugh show room with lots of quality furniture to select from. Sales people are helpful and polite. That's why we keep coming back.

I received partially my purchased. They missed 2 pillows and one stool came out of balance and I had to return it. I received a phone called saying that stool will be delivery in march and that I need to contact the store for the other 2 pillows missing.

Joselyn was the greatest! She and manager were very accommodating and they Blessed our household with a Great recliner for a great price. 5 stars to the delivery guys, they were the Best.

The store had a great selection of furniture and Colton was great. He introduced himself, asked us what we were looking for, and gave us time to look around but he still came back to check on us. We found what we wanted and he helped bundle a mattress together at a great price. Looking forward to our delivery date!

Colton provided with all information that I needed to make a decision on my purchase. Excellent customer service.

Very nice customer experience. No pressure friendly sales people. We just received our furniture. Delivery company also great! Highly recommend Ashley Furniture

Great service!

Thx!! While it helped knowing what we were looking for, the selection was good, the pricing was better, and the service was the best!!

Awesome experience at Ashley furniture. Julissa was great in answering all of our questions and helping us design the perfect couch. Would definitely return!

Purchased bedroom set and everything was a great experience at a good price!!

Stopping by Ashley Furniture I didn’t know what to expect, I was looking to buy a new bed. Luckily I met Kristin and it was smooth sailing from there. She lead me through what I would call a bed testing session which was very helpful. Once I chose the bed I liked the rest was easy, delivery went as scheduled and basically not even one hiccup. So…. Thanks Kristin for all your help. I’ll see you again, when I’m ready for that couch!!! Ha.

This is a great store, staff are always available when you walk in. They actually listen to what you want and then if item is in stock then they will show you the item. The Pineallis store is a very nice experience minus the fact that it's very hit and miss on items. Just be prepared for that.

Accommodating staff and showroom was tastefully done.

Jon was great! He was helpful and took the time to show us different pieces of furniture that would work well with our space

Our Sales Person Naomi was very professional and knowledgeable

The associates very very helpful but not intrusive. She helped us select appropriate pieces and actually suggested fewer items that would be better suited for our space. Other stores have associates follow closely behind as you browse the store, making it very awkward and uncomfortable to browse.

I’ve been going to Ashley for years to shop for all of the staple furniture! You can’t go wrong! The prices are really reasonable. The sales people are helpful, patient and kind (Thank you to Jon). And, the process is seamless. *Shopping tip: they sell the BEST mattresses! They are the most comfortable and they last! I can’t wait to get my furniture!!!

I was helped by Patty at the Pinellas Park store. What a pleasure it was working with her. Outstanding!

Worked with Kristin. She helped us out with a sofa! Highly recommend

Delivery date a major problem when you cancelled, even though two hours before you wanted my confirmation for the original delivery date!

Sakes person not very interested in helping me. She did try to answer some questions I had. Definitely going elsewhere where I will feel they will be happy to see a customer.

Kimberly helped me out through the whole process and was very helpful. Didn’t pressure any purchases and I appreciated her assisting me with exactly what I needed!!! She was amazing!

Had the best experience with Lian! I went in knowing exactly what I wanted and was in and out within 30 mins and got my couch that same day. If you end up at this store definitely ask for Lian! Quick, efficient & personable! 10/10 experience will b back in the future to purchase future items with him.

Delivery men were amazing and I’m super happy with my purchase

Salesperson Adam needs a HUGE raise-excellent customer service!!! Would shop here again if he’s our salesman

Excellent prices and best service 👏 👌

We just purchased a living room sectional and a bunch of bar stools. We had the best experience with Heather. She was polite, professional, super knowledgeable, and patient. 100% we will be contacting her as we continue our home furnishings shopping. Thank you for hiring such terrific people. It makes a difference!

Always a better experience at this store

We are extremely satisfied with everyone during our Ashley purchase and delivery experience. Jon, Jamiya, and our delivery team, Will and Christian, were all fantastic. Thank you, Ashley. We love our furniture!

Listened to my wants and needs in reference to my purchase. Caleigh was most helpful!! See her for any of you furniture needs!!

Very helpful customer service. Not push and a listener.

We had a very informative and pleasant buying experience at your store located on Hwy 19 in Pinellas Park Florida. Our salesman Colton was extremely helpful, it was very refreshing dealing with him.

As expected, shopped here before.

Came to Ashley furniture we knew what we wanted spoke with Ricardo got us in and out without any issues he was GREAT. Will definitely be back. THANK YOU RICARDO !!!!

Patti was very helpful and pleasant to talk to.

This place is the best!!! We bought a table and couch and bed set and mattress from here. From sales to delivery this place was awesome! The guys were so quick and professional with setting everything up! We do appreciated the service we received!!!

I was able with the salesman’s assistance to obtain everything I needed by 1/4/2024

Terrific!

Fantastic customer experience! The General Manager, Rob was first class!

Naomi was great answered all questions very knowledgeable and made our purchase seamless.

My Experience at Ashley Furniture purchasing a bedroom set was excellent thanks to Ricardo. He was professional, personal, and patient as we came to our decision, never pushy or overbearing. We went to 3 furniture stores prior and had the opposite experience. Not only did we love the pieces offered at the store but the experience as a whole clearly felt different and helped us to make a decision we are happy and excited about. Thank you Ricardo! We will see you again soon!

Excellent professional and caring customer service and sales person. This lovely young man was knowledgeable, great vibes, beautiful smile and his willingness to make sure that we were helped promptly was absolutely above and beyond any furniture store that we had been into, to shop for a couch.

My salesperson, Jon Cornell, went above and beyond to help me find EXACTLY what I was looking for without the uncomfortable pushiness I received at other furniture stores. I was shopping for a small rental property and had specific needs. He is the reason I bought from Ashley and the reason I will come back.

Ernesto was amazing. Fast, effective, knowledgeable

This place is an absolute scam. We were enticed to add on their 5 year warranty program for our sectional stating “we could replace our cushions for any reason” from their salesman Dennis. Here we are only a year later looking for replacements because the cushions have already started to give out from very normal use and when we called we were informed Ashley only covers “accidental damage”. Meaning if I called and claimed wine was spilt all over the cushions they MIGHT do something but won’t cover general lazy craftsmanship? What is the point of adding on a warranty to a piece of furniture if it covers absolutely nothing. Not to mention when it was delivered they just left it on our driveway because they refused to bring it up the stairs. And we were not refunded the extra money we paid for delivery AND set up. You’re honestly better shopping at IKEA.

Kristin was amazing, she introduced herself and offered her assistance then gave us space to shop. When we found what we wanted she put in the order for us and then took the time to pair us to an amazing bed that we will be purchasing in the future, she's a sleep expert and we definitely recommend going to see her!

Great customer service

Yesterday, Patti O’Bryant did a great job !!!👏

I ordered a couch online and the order was cancelled with no explanation. Called and fixed the issue, reordering for a new delivery date 2+ weeks out. The day before delivery I get a notice that it's not going to be available for delivery until later in the week. Reschedule for Friday from Tuesday. I get a call Friday morning that it's not possible to deliver Friday (today) and that they will be delivering on Wednesday. I trashed my old couch ages ago and now I have no couch to host guests with through the entire holiday season.

Robert the store manager and John the salesperson went way out of their way to solve my problem with a very expensive Temperpedic mattress I had purchased. It was not their fault but they both went way above the call of duty to resolve my problem. It was a pleasure to deal with both of these employees who really cared enough about me as a customer to get my problem resolved almost immediately. Do not hesitate to buy anything from John at Ashley Furniture. The manager who obviously had to be involved was awesome too.

Our in store experience was great but the customer service that we received after we made our purchase has been so awful and disappointing. Our bedroom set arrived damaged so we let the store know like they told us to do. They ended up sending out a technician to "fix" the damage but all he ended up doing was using some spray paint. It looks so bad and unacceptable. All we're wanting is a replacement order and we can't get anybody to help us. We've had our furniture for OVER A MONTH and it's still sitting downstairs waiting to be replaced. We won't be buying from Ashley again and we'll most likely be returning the furniture that we did buy since nobody seems to want to help make it right. By far the worst customer service I've experienced.

Adam Lumbra was amazing. So patient and knowledgeable. Deff will come back for future purchases.

Jon was very helpful in finding a quality and reasonsbly priced mattress for my son. Fast easy great experience .

Got me a nice sleeper sofa for 650..my great dane loves it

Very easy shopping experience. We got the exact date that we needed for delivery!

Very helpful sales person!

Fast, friendly and very helpful. Would definitely recommend

My sales girl, Kristen, was the best…she greeted me at the door I told her what I was looking for but told her I just wanted to walk through first…upon leaving she asked if I saw 2 sofa sets she thought would suit me and took me to them and I returned in an hour and bought the 4 piece set. She was professional, courteous, even a bit humorous and made my buying experience very easy. Thank you Kristen.

Adam Lumbra made our experience at Ashley so easy and fun! He was a great listener, really cared about what we wanted, was very knowledgeable and the most helpful sales person I've encountered in a very long time. If you go to Ashly you must ask for Adam. He's the best:)

The Ashley Store was amazing. I had to pick out a couch online while being out of state, and Jon was more than helpful in helping me pick one out for my needs. He was very knowledgeable and accommodating. I highly recommend the Ashley Store!