Ashley Store | Port Charlotte, FL 33948

Excellent customer service. Not pushy, gave us space. Prices were good!

Mark C take care us last minutes.

Will, greeted me at the door in a friendly way and bent over backwards to help me get what I wanted. Would use him again to purchase furniture from Ashley.

Working with their associates is always a pleasure. They make life easy and enjoyable.

Beautiful selection of furniture. Fair pricing, Will Jordan was courteous and helpful.

Sales person was extremely helpful.

Found my master bedroom set and console for our tv here. Will was extremely helpful. Would definitely recommend them. Quality and great service.

Great people and easy helping me out to find what I was looking for and I did not have any issues at all I really appreciate them 🙏 may God bless them

I had a wonderful time shopping with your associate Colleen she was very helpful

Love the items, And Steven the Sales person was very friendly and helpful. What I was disappointed with was that I was emailed and texted a $50 discount but was not able to use it. They tried the code in the store and I also tried ordering only and the code provided to me did not work and I was not able to receive the discount which to me seemed a bit deceiving. I was not happy with that.

Calvin at Ashley Furniture in Port Charlotte FL. Is a great person to work with- super nice and very accommodating to what we needed. Thank you Calvin again for helping me and my son get a great TV stand! God bless you!

Our salesperson, Calvin was great! He listened to our needs and helped guide us when needed to make the perfect selections! We HIGHLY recommend him as he is NOT pushy…he is helpful and gave us GREAT Service!

Absolutely love shopping here! The staff there are very nice and not at all pushy! Will was the wonderful person who helped with my purchase. He went above and beyond to say the least! Can’t wait to get our new piece😁

Mary Lou Fuss was both professional and personable in helping me order the sofa table I liked. Many thanks.

Both my husband and I can’t thank Calvin enough for all he did to help us make our furniture shopping a breeze. He was incredibly kind and helpful. If you are in the market to purchase, we highly recommend Calvin.

Will was a great help.

Will our sales rep did a great job. The customer experience was great. The woman that completed the sales paperwork was extremely helpful. Both assets to the sales process. Kudos to both.

Colleen listened to us, directed our search and then left us alone to wander. When we had questions she found answers.

Steve was great. No pressure, but available for questions.

Stephen did a great job helping with the sales process of our new sectional. Would definitely recommend him for a fast, and efficient purchase.

We have worked with Mary Lou to furnish our home in Florida remotely and she has been consistently wonderful. We were able to fully furnish our home primarily from Ashley within budget. We are thrilled with the quality and the look of the pieces.

Great selection. Fair prices. No pressure sales.

Johnny was very informative and helpful

Great service and great furniture!

We were very happy with dealing with Will. He was very knowledgeable and helpful throughout our whole experience

The salesman, Will Jordan, was extremely helpful. He was not pushy. He listened to what I wanted. Pulled up pictures to show me what was available to match what was in the showroom. Very patient with me while I was trying to decide what I wanted. I would recommend him to anyone who is looking for furniture but not sure what they might want. I am sure I will be coming in to make more purchases

Salesman was very helpful and not pushy. Will did an excellent job helping us find what we wanted.

This was our first visit to the new Ashley store and we were very pleased. Very large selection and all in a relative new setting. Our sales rep was terrific. He let us wander without hovering and we wound up buying a leather sofa, loveseat and a dining room table and chairs. Great selection and prices!

Will was very helpful and we ended up purchasing a coffee table and a large rug… We are excited to add both to our Boca Grande condo.

They have a great selection. Their sales people are not pushy. I bought my living room set from them and a bedroom set. I could not be happier.

Excellent customer service and Sir Mark showed knowledge about all store products. Very helpful and informative. Thank you a lot . We are very happy with our new bed

Very helpful, Johnny was very friendly

Way too many sales people sitting around. You feel like prey when you walk in. Went to a different store and same problem.

Great customer service and choices at store

Staff completely customer oriented Out of ten stars I give eleven 👍

Great service, very helpful sales lady Colleen King, will shop again. Thank you

Tod was a great person to deal with. No pressure, just helpful.

Everybody was nice been shopping for a long time. My last three purchases of furniture were from Ashley.

Mark was extremely nice, knowledgeable, and patient. Got exactly what I was looking for. Thanks for a pleasant experience through a stressful time (moving).

Friendly people, quality furniture

Great service and large variety to choose from…

Mary Lou was exceptional from start to finish. She handled our needs with grace and professionalism.

Excellent service and great selection of furniture!

Excellent service very easy to work with Steve was excellent

Ashley’s furniture store in Port Charlotte is a beautiful store and it’s huge they have everything. Everyone is very nice and friendly. Todd was the best he helped me with everything very kind and friendly and took his time to make sure we had everything we needed he also gave us recommendations he was a wonderful sales person. I will definitely be back and ask for Todd for all my furniture needs!!

Todd was very nice and helpful. I asked if they would sell me an office chair off the floor and they did. Nice store. I also bought a chair for my bedroom.

Our salesperson Mary Lou was very accommodating, not only does she take her time she is helpful she also has a keen eye for design. She made our buying experience seamless.

When we walked in we were cordially greeted by Colleen. She asked what our needs were and pointed us in the right direction. She remained nearby but didn’t hover over us and gave us the privacy we needed to discuss our decisions. We ended up making the purchase. Colleen was professional, knowledgeable and helpful from beginning to end. Applying for Ashley’s in-store credit was simple and super fast and their financing deal was great for our needs. Claribel was courteous and rang up my sale quickly and efficiently. I would definitely recommend them if you are looking for pricing and great in house financing options. Would consider them for future furniture purchases for sure. Thanks again Colleen!

Steve was excellent in guiding us through our purchase

Friendly and helpful sales lady.

Stephan was the sales rep who explained everything to me about the sofa and loveseat. I wanted to be sure it'd fit in my living room and returned the following day to finalize the purchase. Lord willing I will surely return to look at accessories which there are many choices.

Great customer service!

We worked with Johnny the other day to decide which style of LR furniture we liked and then went home to talk over the two options we liked and to make a final decision. We went back today to purchase two loveseats in the beautiful Blue leather choice and should be receiving them in just a few weeks. They are in stock so that is great! Will give us time to find new homes for the old couch and two single recliners we’ll be getting rid of. The process of finding and purchasing our choice has been very easy with Johnny. We love the Quality and the customer service at Bacons /Ashley Furniture in Port Charlotte, FL. Thank you again.

It was a great experience

Very helpful staff and nice selection

Very accommodating and informational.

Thank you Ashley furniture for offering us convenience and price. Working with your sales representative, Mary Lou has been a great experience. Her patience and thoroughness has helped us locate the items we need for our new apartment readily. Thanks again!

Excellent staff and great help to us!

It was a very nice experience. No one bugging you I had a salesman who was most helpful.

It's the second or third time I've purchased furniture here never a problem staff is great Brian helped me many times trying to find the best furniture fit for my home very happy about what I decided on.thank you again Brian

Everyone was very kind. Mark was our salesman and very patient, it was close to closing and I really appreciate that he didn’t rush me. Bella was extremely helpful and also very patient. The whole process went well, my order was delivered within two days, thank you. I will be shopping at Ashley again.

Easy to work with and paitent

Prompt good service. Nice selection and a lovely store! Fair prices too.

Amazing customer service as well as quick service!!

Our sales rep Stephen G was excellent. Good quality furniture. Looked around town and found what we were looking for at Ashley Furniture. Took advantage of July 4 sale.

I went to buy my living furniture and Mark was my salesman he was very pleasant and informative made feel comfortable. I enjoyed my experience and love the pieces I bought.

Fabulous service. Thank you Anthony!

Bought a battery pack for our furniture made by envision. They were very fair to me and my sales person Mike was a very nice person.

Excellent experience, Mark was a great help

Quality of our selection was good - very happy with the purchase, service, and pricing.

Mark was awesome Thank you so much for your patience

Very helpful and friendly people here! We had a fantastic experience buying some new furniture. Stephen was knowledgeable and helpful, just the right balance of available and helpful but not pushy in any way. The owners were there and very friendly also, with Buddy, the adorable Aussie Doodle you don't want to miss!

Always a great selection and great service

On day of Re-Grand opening, Salesman Mark Cole was very friendly and being very patience with my being deaf, using papers in writing to communicate. Understanding of my choices of dining table with several options in storages and colors. Very appreciative!

Ron, Todd, Sam and the whole staff is very accommodating and friendly to work with. Great experience, just waiting for the items to come in. Very excited!

Todd was nice and other than that I'm not going back ever again, lesson learned the hard way....all my furniture was sent piece by piece...hand shake deal was "guarantee you will have THE mattress when you move here"...never got that one,settled for a pricer one,and hated it ever since. I went back and bought the one I wanted(that's why I gave it 2 stars instead of 1) @ a discount.....well I was supposed to get it this week,I was told...well jokes on me again I should get it around July 9th...I won't hold my breath....Sorry but I WILL NEVER GOT BACK TO THAT STORE EVER AGAIN !...Can't wait to hear the excuses this time/covid/can't get a driver..and they can't blame hurricane ian,which by the way I bought everything in July of that year..NOT after ian..Live and learn I guess?

Great shopping day - found exactly what we were looking for! Helpful Sales staff Todd

Easy to browse and wide selection. Melody was easy to work with

Melody was great! No pressure, super nice and knew her stuff! Thanks for helping us finally find the perfect sectional for our new home. From the size, to the color, Melody helped us find the perfect match!

Our salesman Mark and the owner, Jeff were very helpful and accommodating to help us get what we wanted. Very easy to work with. Highly recommended!

Very nice people

Just moved and need some quick seating, Mary Lou was great, very pleasant and helpful in finding me not only what I wanted, but what was available to take home same day.

Good service however first table we got was not right so when we called no problem replaced it in a timely matter . Very satisfied I would definitely go back

Great experience ordering a bed frame, Melody helped out a lot

Wonderful experience buying furniture there. Very good prices, very friendly staff and an overall pleasant experience.

Today I received delivery of a beautiful sofa. Rod and Joe were the delivery persons. Very polite, didn’t take a lot of time to deliver, but did take a lot of care to ensure my purchase was placed where directed without disturbing any other household furniture. Many thanks.

Stephen’s service was great. We have purchased many Ashley products over the years but by far our best sales experience.

Great deals and friendly environment

Excellent sales person, listened to what we wanted and gave us several options

I found the salesman, who greeted me at the door, to be very welcoming. He took the time to show me what he had that matched what I was looking for. We love the TV stand we purchased for our large TV. The Ashley store also had great prices compared to other furniture stores in the area. Next time I am looking for furniture, I will start with Ashley. Linda, who works at the checkout desk at the Port Charlotte store, was so pleasant and helpful with our delivery set up. Then, we had the nicest men (Chris & Tristan) deliver our furniture. It could not have been a better experience.

Mark was a great sales person. Very easy to work with.

Great selection and Brian was very helpful.

Very nice experience

Excellent service, Thanks Mark !!!

Brian was wonderful! Gave me space to shop but was there to answer questions and help when I was ready to purchase some new living room furniture! Thanks Brian!

Great quality.Fair price. Good customer service!

BRIAN is the best salesman! Professional and knowledgeable! Thanks for helping us with our dining room set, Brian!

Will Jordan was extremely helpful and professional and made sure he could accommodate our specific delivery date!

Friendly knowledgeable sales.

My wife and I were in twice to look at sofa beds, we talked to a man named Will both times. He is the best, patient, listens to what potential customers are looking for and shows them everything available in the showroom, even looks up items if they aren't on the showroom to see if they are available to order for them. Ashley needs to know what a great representative they have for the company in Will. Any time I need furniture in the future I will give Ashley and Will 1st look. Will was one of the best representatives of a company we have met in many, many years. Hang on to him, he is an asset to your store.

Great service, good prices and hopefully quick delivery :-)

I needed to furnish my new home in Florida, and the team at Ashley Furniture was great to work with. Todd in Sales helped us pick out the right things, and on delivery day, Jett and Tristian did a GREAT job bringing everything in and assembling it. We appreciate their work, and can't wait for the next pieces to arrive!

Nice selection

Todd was great with helping us pick out our console table. He was patient and not pushy. I even sent him a bunch of item numbers to look up after I left the store and he looked them up all for me. The store has so many options being not only an Ashley furniture store.

Grace was very honest and not just trying to sell a product. She helped me with good ideas.

Chris & Tristian just delivered our table, and everything was fantastic! They treated us & our house with respect. We had one chair that was incorrectly sent & Chris handled the situation & will have the correct one delivered. Thank you Chris & Tristian!

Great products and service.

This is the third time that I have ordered through Ashley. Brian R has always been professional and knowledgeable. He has patience and we never feel pressured. I actually enjoy browsing in this store. Thank you

Very pleased with the gentleman that helped me (Will) very knowledgeable and good to work with. Thank you

Will was very nice and helpful

Will Jordan was very helpful and professional. Wasn't pushy and let us explore the store on our own but was available when needed.

A very good experience while looking for a TV console table. Our salesman was wonderful.

Great experience . Walked right in and found what i needed with the help of the sales associate! Very friendly!

Great selection of furniture available. Sales staff very well versed in product, no pressure just knowledgeable and helpful. See Todd, he was awesome.

Ms Lynn MacLachian was the sales consultant that helped me thru two different transactions and she was very! Professional and knowledgeable of helping with my purchases

At the Ashley Store, the employees their are friendly. I worked with Anna, she was wonderful to work with. She took her time with me and actually Listened to my needs!! I did keep her business card for any future use. I'll be back!!!

Excellent service and fair pricing ! That's all I need from a business

Colleen was very friendly. She had a great smile. She was patient. She had a good personality. thank you Colleen.

Met Will at the Port Charlotte Florida store. He guided me to the furniture item section that I needed and answered all of my questions. After checking with another local store for the same product, I returned to the Ashley store, found Will made a seamless purchase. For the price and the service, I believe I made the right choice.

Well what can I say? The doors were unlocked and soon as we walked in we’re were greated with eyrolls because we asked a few questions. I said how late are you open till and he said 6pm and he goes it 5:58pm I go oh ok well we need a new couch and dinner table and set along with a coffee table and end tables and a entertainment stand. I was approved for 20k in credit and No one wanted to help me complete a huge sale. I never felt so uncomfortable and my business unwanted before. So instead of the guy being friendly and maybe staying for a few because I told him we had a huge purchase and we work till 5, and with traffic it’s hard to get into Ashley’s when they close at 6 everyday. We are taking our business and plan to spend 10k at another furniture if not more seeing we were looking into buying a bed as well. There loss is someone else’s gain and I can’t wait to help someone who truly cares for people make a commission. I will never do business here and have new friends moving to the area and will latest them clear as well. Horrible policy they have and the service clearly isn’t top notch!!

Bery helpful for what I saw online. Thank you Todd

They are so very nice with a costume!!!!!

My wife purchased a mattress for me while I was in hospital. It was promised for delivery around Friday or earlier. It is NowSunday, no mattress and no communication as to when or if delivery will occur. At the pre-paid price I authorized, I consider such service unacceptable.

Todd was very nice and helpful and did not pressure us while looking for what we wanted

I purchased a recliner / loveseat from Lynn this afternoon. Lynn was helpful in finding a suitable recliner at a reasonable price. She also arranged for delivery. Satisfied customer.

We have shopped at Bacon Furniture for years. We have always purchased solid wood furniture which can be hard to find. Our salesman Ron has always been courteous and pleasant.

Fair pricing for great quality

Seemed eager and Happy to help ,having a vast knowledge about the items we viewed ,pickup was great a well ,and the Recliner looks & feels Great...Thanks again 😀

Great service by Dennis!

Ron our salesperson was the best!

Friendly folks

Very nice salesman and very helpful. Have to wait for my furniture to be delivered around the end of June so that's about all the ratings I can give you at this time.

The salesman was extremely helpful and made this a pleasant and easy experience

Did not feel like a number, was treated like a person.

Colleen was so great! She helped us find exactly what we were looking for!

I had a smooth purchase experience and Being patient as I wait for my coffee table.

Amazing customer service!! The delivery guys Jeff and Joe were very professional.

Just placed an over the phone order with Bacons furniture in Port Charlotte today. Steve Grohman was amazing to work with. Very helpful, very patient and willing to work with me on matching competitors prices. Would recommend him highly to anyone on the gulf coast side of Florida. Just placed the order so delivery and set up will have to be a second review… More to come

Very helpful staff and nice merchandise

Sales person very personable and answered all questions thoroughly. All staff very courteous and friendly. Very pleasant buying experience!

Salesperson was very pushy on making sales followed us around the store made us feel very uncomfortable

Every time we've visited Ashley's we have experienced prompt, courteous service from the staff. Javier today was a great example. And the prices are quite good.

Salesman was gracious, answered our questions, showed us what we wanted to see and did not pressure us at all.

Shopped for bar stools and found what we were looking for, which we discovered was not easy after having gone to a half dozen other furniture stores.

Great salesman but terrible delivery time still waiting on recliner ordered late January We knew it was expected second week of February now it’s second week of March we are very disappointed in their shipping department. Saving grace of this place is their sales staff

Carroll made the entire process simple and easy couldn’t be happier

Needed a new mattress. Went in no one bothered us. We laid down on several beds that were on display. Decided which one we wanted and found a salesperson walking in the store and lucky for us there was one in the warehouse. We drove home with our new mattress that very day!

Thank you for assisting my wife and I with the the Leather oversized chair, ottoman and living room table.

Buyer beware very shady business practices

Didn't seem to have much to chose from. Will visit the Ashley store in Fort Myers.

Will was GREAT TO WORK WITH! We are anxious to receive our new furniture.

Colleen was absolutely amazing to work with. She was very patient while helping us make the right decision. Best experience I have ever had with a big furniture purchase.

Javier was a wonderful salesman, helpful and never being pushy.

Brian was fantastic to work with super nice and extremely knowledgeable. He was a great guide throughout the whole process. I'll be back most certainly

Brian Riely was my salesman & he was excellent in showing us exactly what we were looking for. He was very friendly & knowledgeable. We are very pleased with our new furniture.

They were very personable and helpful. I had even asked Mr Bacon a question without realizing who he was. He was very helpful and then had Will finishing up with me. I will definitely be back to that store

Ashley Furniture has some of the best selections of furniture at very reasonable prices. Thank you Brandy for helping us today with our sofa purchase.

Brian was great to work with

Javier was very helpful and friendly. I would buy furniture from him again.

I was very impressed with my sales men’s knowledge of the product. And appreciated his recommendations.

Colleen, our sales lady, was very attentive to our needs without trying to pressure us into buying anything. We were very pleased with our service and purchase.

Nice selection, clean store with no pressure sales. Prices and policies differ from each loction.

Steve Schettler was very helpful.

Todd was great to work with. Called another Ashley store that had what we wanted in stock but went with ordering it from him instead.

Salesman was polite, courteous and very helpful. Cashier was just as polite and courteous.

Knowledgeable, helpful, professional

If I could do zero stars I would. The manager (Anthony) made the decision to lose the business of my family & friends over a $200 dispute. Great thinking man! The salesman (Steve) is a good guy but caught in the middle.

Todd was efficient and very helpful

We greatly appreciated the no pressure sales approach. Steve listened to what we needed and showed us our options. Got what we wanted at the right price.

Brandi met us at the door and brought us right to what we were looking for. Show us what Ashley had available. Store is bright and clean. Nice experience.

Easy

Friendly and helpful staff

Grace was very easy to work with, gave us the information and space we needed to make a decision. We had seen the pieces online, but wanted to sit and lay on them.

Love your furniture. Brandy in Port Charlotte is fantastic.

We love this place. Our experience was absolutely amazing. Ron is the best.

Will makes shopping a positive experience I will continue to shop at Ashley/bacons

Excellent variety of furniture at many different price points. We were well taken care of by the salesperson who was very knowledgeable about the product. Checkout was clean and efficient.

My wife and I went into Ashley furniture looking for a couches and we were expecting to be bombarded by sales men when we got there that was not the case we were approached by a salesman named Brian and told him what we were looking for and he showed us a few and then left us to decide without any pressure of a sale but was never far away if we had a question hands down one of the best buying experiences we have ever had and will definitely look there for home furniture again

We purchased living room furniture. Our salesperson was Javier. He did an excellent job for us. Will definitely ask for him when we have other furniture needs. Highly recommend Ashley furniture, as well as Javier.

I have nothing but great praise for Ashley Furniture, there the best!

Best and easiest buying experience ever!!

I am missing a board that stops my foundation from moving under my headboard. Have been to customer service and also write to corporate. crickets. would not recommend any company associated with Ashley furniture. They don't stand behind their products.

We had a great experience at Ashley Home store in Port Charlotte. Steve Schettler was a big help with the purchase of a dining room table and chairs! We appreciate the help and love the set we purchased. Thank you Steve!!!

Worked with great salesman. Todd answered all our question and helped us find exactly what we were looking for.

Nice big store. American made furniture. Nice selections. No pressure professionals. Very knowledgeable sales staff that’s been around for decades. Easy decision

Lynn was extremely helpful. We were looking for a bar server that had to fit certain width requirements making it a bit difficult to find. She took us through several showrooms and then we happened upon a piece, that wasn’t particularly made to be a bar server, yet could work as one. A nice piece of furniture at a great price! We couldn’t have asked for more.

Brian was an awesome sales men. Love the furniture they have. Purchased a credenza. Will be back for more.

very spacious place and lots of choice

They have been extremely easy to work with, and the furniture is of good quality.

Grace greeted me and helped me check out effortlessly!

We chose Ashley because we've bought furniture from them before and like their style and selection. We were looking for a dining room table, chairs, and bench and Ashley had several great options to choose from. Our sales representative, Lynn, was very friendly, knowledgeable, and helpful in getting us what we wanted. I would definitely recommend Ashley for all your furniture needs!

Colleen was wonderful to work with. Highly recommend Colleen and this store.

Very low key, great product knowledge, personable and great experience. Thank you Todd and Ashley Furniture! I'll be back.

Stephen and his manager were wonderful to work with and were able to help me get my dream mattress. Thank you!

Very helpful

Good sales rep (Will)

The staff was very friendly and knowledgeable about products been sold, which made the process very easy.

Lynn was very helpful. We were able to order what we wanted with ease.

Great service. Easy to work with. No pressure - sale. Good advice and helpful demonstration of how our purchased products worked. Very helpful office manager, too.

I went into the store yesterday just to look around. I don’t feel pressured or rushed & was able to find what I needed. I went home to measure & then today I called my salesman Brian Riley & placed my order. He made the experience pleasant & easy which I appreciated.

Our sales person, Brian was very professional, courteous and knowledgeable.

Don't walk, run away from this place. I purchased a sectional that was not made correctly and had deformed cushions. I had purchased the protection plan for $219.00 with Safeware through Ashley. After a year and a half after having my claim submitted and approved I was told by Safeware that I would be credited for the item because the Port Charlotte Ashley failed to correct my issue. They used the hurricane as an excuse but this was an ongoing issue long before the hurricane. All I was asking for was a few new cushions with new fabric. This would have cost me nothing. Low and behold, the same item in appearance (the Luxora) was now almost twice as much and had a new sku (very convenient based on all the bad reviews for the same thing I experienced) The owner acted like he was doing me a favor to sell it to me at a reduced rate costing me an additional $424.00 in addition to the $219 I paid for the insurance. Once I received the new item it was apparent that the chaise lounge chair issue not being the proper size, an issue which i called about when I first received the original had been corrected on the new sku sectional. So not only was the premature cushion deformation an issue but my complaint about the chaise after delivery was correct. I was told that it was normal for it not to fit correctly and for there to be a huge gap. I covered it with a deco pillow but it was not right and should have been replaced then. I have all of my photos, videos and correspondence to submit my formal complaint with corporate office, update my CFPB (the only reason my issue was escalated with Safeware) and the BBB. When they sell you the insurance policy they make a verbal claim "If your item can't be repaired, it will be replaced", they don't add the caveat that it will cost you additional money. Safeware also forced me to do business with this same company. It was not like I was given the option to take the credit amount offered and shop elsewhere. I was forced to deal with this store and now I plan to let everyone know about my experience. I really hope the $424 was worth it.

Amazing place to shops for anything home related

Colleen was an amazing person to deal with. Professional and reasonable, great experience

We were there a couple of months ago. It's merged along with bacon furniture. I had heard of Ashley, so checked it out and was introduced to bacon really nice combination these two stores. Javier assisted us over three days and made a pretty good purchase. Delivery service was great and the deals they have because they need to clear. The floor for remodel was nice. Definitely will be back.

My wife and I purchased all our furniture for our new house from Ashley in Port Charlotte in 2019. We are snow birds so it only received 3 seasons of use. We purchased the warranty for our “leather “ couch and loveseat and we were told it protected them from any damage. We’ll, after 3 seasons we had the leather peel. We called the warranty company, they sent someone out and they said it wasn’t covered. The material peeled while I was wiping it with leather cleaner. Called and left 2 messages with Ashley. No response. Drove there and spoke to Anthony the manager who said this happens all the time. And it’s because of whatever is in peoples hair. No attempt to do anything to rectify our problem. I can only say that the furniture is junk and won’t last through the warranty that is useless. Buyer beware!!!! He said it happens all the time! Never spend money at Ashley.

Not the best atmosphere, so flipping hot it makes it difficult to shop. Great sales lady Mary Anne.

Junk and left overs from hurricane

Meh. Don't bother. We were there to refurnish our entire condo that had been trashed by Ian. They didn't have the couch we wanted but told us we could call other stores. I asked if she could do it while we were there, and was told no, they are a franchise and don't talk to the other stores. So, we left not purchasing all the other furniture we needed since we were going to have to go to another store anyway. Had she called around and found us the couch, we would have bought the other items there, but I certainly wasn't going to give a commission on what I expected to be at least a 20k purchase to someone who couldn't make a phone call. Then, I wrote an email to them explaining what happened and suggested they might want to revise their "don't help the customer" policy. They never even bothered to respond. So, since they can't bother, I suggest you find a store that will.

They have severe hurricane damage & are selling damaged furniture. It's a junk store with ruined furniture. Their insurance already paid for the inventory they lost, and instead of getting rid of it the scheisters are selling it lol!😂 Don't waste your time!😂

I just want to say if u r looking for quality furniture with first rate customer service u need to go to see Hugh on the sales team and if u r lucky enough to get a delivery pray u get big Joe! These two men were my life saver today!! Definitely will go back and work with them again!! Thank you gentlemen 👍🏻 have a great day!!

Bought a leather recliner for $1,500 right about 1 year later the back at the headrest area started peeling a lot , the store sent someone out to take pictures, then a couple months later I called, they then decided it was past the 1 year warranty so they wouldn't replace the back. We had purchased the extended warranty so I called that company , after months of going back and forth they said it was from NORMAL WEAR AND TEAR, really? this is my husbands chair , he doesn't use hairspray or anything in his hair , this is from crappy leather but we payed a lot of money , I will never buy any leather furniture from them , the spot is still getting bigger , about 5 inches round , looks horrible, I wish I could post a picture on here. Don't buy from them and don't waste your money on extended warranty

Placed an order in September 2022. I was told the couch would be delivered within two months. Hurricane happened. I expected delays. Called several times in December, Janurary, and lastly in Feburary. I was told several different delivery estimates. I updated my credit card information with them twice as the charges were being dropped after extended hold periods. I was told the couch would finally be delivered in Janurary or Feburary. Called today and was informed my order has been cancelled, and I must reorder. Customer service has no idea why it was cancelled. Waited 5 months for a couch to be delivered, only for Ashley to cancel it. Made over 10 phone calls regarding the order. Not a chance I would start over by reordering, then wait another two months for the sofa to maybe be delivered. Colossal time wasters. Take your business elsewhere, unless you enjoy massive headaches.

Purchased a mattress that is less than 6 months old and already sleeps like we have had it for years. Mattress has visible divots that you can even see when it’s made. A tech came to inspect and submit a report and after another couple months of unreturned phone calls, the promise of a new/different mattress (by Rita) and we still have nothing. What we have experienced is lackluster customer service from a majority of the staff and zero warranty as promised or outlined in Ashley or Bacons mission statements. We have all been through Ian and that is NO excuse for delays, blatantly not calling back and not making good. Be wary where you spend your money. It’s worse than a slick and shady used car salesman. So disgusted and disappointed!

Samantha of the Port Charlotte store was awesome! Did everything she could to try to help me including talking to a manager which landed me with a wonderful discount on my table. Awesome service!

Drove to the store but they are closed for the next two months, why do they not update their info online so people don’t waste time and gas going places that reportedly “ Open” at a certain time, when that location is “CLOSED” for MONTHS??!!?!?!

Not happy with the customer service, or the communication from Ashley.

Very friendly and nice staff. Our sales person was very knowledgeable. We would definitely go back.

We bought a sleeper sofa September 19th and still waiting for delivery. No phone calls no follow up….

Great selection.Fair pricing.

Well I ordered furniture on July 18th ...Oct 11th now still haven't gotten it...only piece meal. I've gotten half of my sectional and no bed and wrong mattress 🙃

We made our purchase in September 2021 which included a couch, dining table, and bed frame. The couch was in stock and was delivered within the week. We were told that the dining table and bed frame would be delivered by the end of the year. We received a call after Thanksgiving that our table was ready and we stopped into the store and picked out chairs that were available and could be delivered with our table. New Year came and nothing of our bed and communication lacked at this time. From there we were told our bed would arrive every couple of months. Well finally a year later, waiting, sleeping on the floor, and our bed frame is here! Well worth the wait as the wood is beyond beautiful. We bought the Isanti bed frame & kitchen table and I love the tones and quality as well as the price. We will probably be back for the matching nightstands at some point. Thank you Ana for dealing with us and working with us to make sure we were happy. <3

Did not have what I was looking for

Ridiculous prices nothing available for many weeks!

Excellent selection of furniture. Bought 2 recliners with a 5 year warranty. And... they were both on sale. Ashley's prices are pretty good for quality furniture. Better than Baers Furniture on prices for Leather.

Darnell made the purchase easy, he was patient and not pushy at all. Very informative and really understood are needs. Thank you for all your help and best of luck to Hunter your protégé. Tony & Danielle

Our salesman Todd was outstanding. Very knowledgeable and made for a great experience!

I was greeted and helped by HUGH. He went over and beyond the call of duty to help me out. Couldn’t ask for better help and service.

Although I'm into instant gratification so hate waiting, but Todd was very efficient in handling my transaction to place a phone order for something out of stock. He had to find it based on my vague description after seeing it in the store a few weeks ago. So ask for Todd next tme you visit Ashley.

We were greeted by Laurene. We told her what we were looking for and she showed us everything she thought would interest us and a few unique pieces that definitely made us think. We saw some great pieces! We ended up leaving with an entertainment center, a coffee table and a whole bedroom set. She was great and even price matched.

Todd was pleasant and knowledgeable.

Mary Lou was the absolute best! She was very informative & showed us exactly what we were looking for! She is the reason why we bought all of our furniture from Ashley’s.

Mary Lou was very great. Really appreciated her friendly and helpful nature.

Best shopping experience ever

Ana was a wonderful, knowledgeable, and friendly sales lady! I bought a new king size mattress due to my back issues! She is a credit to Ashley furniture!

Colleen was excellent!

Talked to Darnell about power recliners and he found us during Labor day sales event. Very happy with purchase. Excellent service.

good selection, and good pricing. our salesperson was very friendly and helpful. she answered all of our questions.

Kind saleswomen who approached us when we entered & worked well with us looking for the purchase we wanted to make

Anna was very helpful and pleasant very easy to shop there

Excellent service very informative easy to work with

If I could leave zero stars, I would. We purchased a king size bed which included everything, the headboard, side rails, slats, drawers underneath. It was delivered August 12th by our local Ashley Furniture store & the headboard is warped, & the slats underneath do not properly support our brand new mattress. The top end of our mattress is literally hanging down towards the floor & there's a dip in the middle underneath our brand new mattress. We are not overweight people. To try to sleep on this assembled mess is horrible. There's no support underneath our new mattress. The bed is made of compressed fiberboard, not actual wood. The slats underneath are junk. We paid extra for their no hassle delivery & assembly. I called my local Port Charlotte store on August 15th to complain, & we are now looking at over 2 weeks just to have someone come out & take pictures of this mess & inspect it. What does that tell you? Obviously I'm not the only customer with a complaint about their furniture. Huge disappointment for the kind of money we spent on this. I wish I never did business with them.

Went to one of the warehouse sales and Hugh who was an amazing salesman. Bought a beautiful sectional couch and table and chairs that we love. Waiting for delivery but so far extremely happy.

Great service, very informative and patient with large selection 👏

Excellent friendly customer service, from sales to delivery!

We purchased a bed which included everything, the headboard, side rails, slats, drawers underneath. It was delivered last Friday & the headboard is warped, & the slats underneath do not properly support our brand new mattress. The top of our mattress is literally hanging down towards the floor & there’s a dip in the middle underneath our brand new mattress. We are not overweight people. We paid extra for their no hassle delivery & assembly. I called this PC store & left my 2nd message today for the CS Mgr. According to the receptionist, he has so many calls to return that it’ll probably be a week until he returns my call. What does that tell you? Obviously I’m not the only customer with a complaint about their furniture. Huge disappointment. I wish I never did business with them.

I had a great experience from the time I entered the building, to the time I left. I ended up getting what I came in for, and the entire process was quick and pai less. The process was handled with professionalism, and I was treated with the utmost respect. All my options were given to me as far as the bedroom set I purchased, and the financing option was gone over with me too. I would recommend Hugh Ebanks. Very pleasant, very wonderful.

Hugh was very helpful and walked me around, taking all of my input into consideration.

Very poor service, I suppose get a couch That supposed be deliver in my house in 10 days , already pass 2 months and still waiting and every time I call they say the estimate truck deliver that is coming to the store is next week , already passed 8 weeks and the truck somehow can’t get here . And also that now they know is me calling they put me on hold . Will never shop there anymore and either my family

Great selection of affordable furniture, my sales associate, Hugh was extremely helpful and easy work with. All other staff were equally helpful. Overall, a great shopping experience.

Jim was very helpful, efficient and knowledgeable. Made the experience easy.

My family and I moved to Florida 2 months ago and is currently building a home. I was window shopping for furniture and was greeted by Shawn who was very kind and easygoing. He didn’t hound you like some sales folks and allowed you the freedom to shop/look without the pressure of feeling “stalked”. I told him I’d be back once I had my husband with me to show him around as well. I kept my word came back and was wanting to see a dining room table I had seen online. Sadly it was going be to big for the space but Shawn didn’t give up! He showed me several others based on my style and low and behold he found me not only a table that would work… but it was even BETTER!! The price, the cool features and even matching bar stools!! His persistence in finding me my table paid off and he was professional and pleasant from the beginning! Anyone in the market for furniture come here ask for Shawn bc he will do what he can to make you happy!! I will be back for more furniture and decor from Shawn at Ashley’s!!

We were met by a young man who explained how things worked regarding pricing/sale items etc. We then toured the store for about 20 minutes when we found exactly the DR table set we needed. The young man happened to show up and I told him to write up the purchase. In about 5 minutes we we're on our way Unfortunately, we have to wait four to six weeks to get the set.

I would recommend Ashley and specially Rochelle our sales rep. Very good

Shaun is the best, I use him time and time again, he’s helpful, knowledgeable and has been awesome to do business with!!

Todd Wolford was great! He spent so much time with helping me decide on a new dining set.

Todd Wolford was an exceptional salesman considering that I needed my furniture right away and looking up to see what was in stock and accommodating me thank you Todd.

We were very happy with Mary Lou our sales lady. She worked hard to get us as what we needed…love my sofa

Poor customer service. The guy was definitely not interested in what we wanted, which we called ahead to make sure you had one to look at. He had no interest in showing the mattress, even though I pointed it out as we passed it. Then said well we don’t have it and walked off. This is NOT for any other store but Port Charlotte

Hugh was so helpful and professional with attention to detail.

I found exactly what I was looking for. Todd Woford, Sales Rep., was very helpful and pleasant.🙂

Shawn was great to work with! Very knowledgeable and understanding about the bedroom furniture we wanted to buy! We will work with Shawn and Ashley Furniture in the future!

I was very excited to come here after looking online at a bunch of places. This one had most of everything I wanted. Was 100% prepared to spend somewhere around $10,000. Walked in and a sales guy came towards us, said "hello! How can I help you?" We were excited....only to realize he completely skipped over us to the people that walked in behind us....I understand we are somewhat young (30s) but that is no excuse. Walked past a bunch of sales people on our way through the store and not 1 of them said anything to us.....so we left.

Very knowledgeable manager, and we ended up with a very nice bedroom set. At a fair price. Thanks to Anthony.

I came to Ashley from New York to buy new furniture for my brand new home with an anticipated completion date at the end of July. Hugh was my salesperson and he couldn’t have been more helpful. He listened to all my concerns and showed me exactly what I was looking for. He also followed up with me to see if there was anything else on my list that I needed. I assured him that I would come back for the rest of the items I still needed once I was in my new home,

We went to Ashley looking for some new patio furniture for our Florida lanai. Our sales associate Todd was knowledgeable, helpful and very personable.

I’m sorry I can’t remember the sales persons name, I do remember tomorrow is her daughters birthday. She was very pleasant and knowledgeable answered all our questions without hesitation. She gave good suggestions to us we were very pleased with her and the women at the desk.

Buying furniture for my new construction home was made very easy!! Thank you Hugh for making the process easy and enjoyable!!

Worked with Julie to choose furniture for our house. She was great to work with and very knowledgeable! She kept our budget in mind when showing us furniture.

We worked with Ana who was fantastic! She was very knowledgeable and enthusiastic about the quality and design of your products. She is certainly an asset to your company.

Good selection and very helpful. Furniture we selected is in stock in warehouse. 3 week delivery promised.

Shawn was very helpful and attentive. I would highly recommend him.

The salesperson was very kind and helpful. She informed us of the sale, took the order over the phone and gave us an approximate timeframe for delivery. So far, a perfect transaction.

Sales Associate was pleasant and very helpful in my purchase of dining set. Also Another worker was able to assist with my payment through the company I financed furniture with. Now it's time to wait for a call when they will deliver it.

No pressure sales. Got straight right to what we wanted. 3 day delivery time. Got a very comparable deal to just online purchase. Plus 0% is hard to beat!

They are an absolute pleasure to work with. I thank Shawn Shortbull so much. He knows his stuff and what a great salesperson he is. I went to other stores and it was because of him that I purchased from Ashley !

This is my kind of store. Feels very one of a kind. I'm loving the quality and taking in the beauty like no other showroom has . Up to date with the service and sturdiness of furniture built with love. I have to rave. I love Bacon's. Family owned and it shows.

When we walked in, Jen greeted us and told us to look around and let her know if we found something we liked. No pressure from her and she was very nice. After we walked around the store, we asked her about two bedroom sets we liked. Jen was very knowledgeable, pointing out the pros and cons based on our needs. We wound up buying both sets. If you are looking for a great salesperson with no pressure and very knowledgeable go there and ask for Jen You will be glad you did. We were happy to have met her.

Laurene was delightful, not pushy but very helpful.

A very large selection to choose from. Laurene was very helpful and attentive, but didn’t hover or coke off as pushy. Excellent experience, I will be back.

Great shopping experience. No pressure and excellent service and pricing! We'll definitely buy from them in the future!

I thought are salesman Shawn Shortbull was very helpful without being pushy.

Laurene was my design assistant and she was wonderful. She helped me to make decisions based on all the information that I gave her as far as what I wanted. She was patient and very kind.

Many thanks for the excellent service we received from Colleen King in recent months. We furnished all our new home from Ashley’s in Port Charlotte under her exceptional guidance and patience. We would highly recommend this store and we value Colleen’s professional commitment.

I wish I could give them no stars at all. I just moved to Northport recently and went in to look at furniture. When I walked in today nobody greeted me. I walked around the whole entire store and not one associate asked me could they help me…. Instead everyone was sitting around on their cell phones! I will take my money elsewhere!

Laurene was great to work with! Will definately go back and see her for future purchases.

Great place to do business.

Very poor communication. The selling story is different than the delivery story. Ordered funiture in Nov to be held in storage until March. Came in March and only 1/2 of the order was ready. Solution: Wait till June for reorders. Delivery People were polite and accomodating.

Laurene at the Murdock Circle was awesome, no pressure whatsoever. We highly recommend her.

Pleasant experience with fair pricing.

Store credit and purchased a new exciting table w/6 chairs. Anthony, was a very big help, thank you.

They have what we needed and a Knowledgeable sales department

Mary Lou was a pleasure to work with. We ended up getting everything on our list at one store. The store was very clean and arranged nicely to peruse around. No pressure sales, friendly atmosphere.

Samantha Morgan was very professional. She was very patient and answered all of our questions

Sales persons were very helpful

We just purchased a section couch from Ashley’s. Shawn was great very knowledgeable and took the time to listen to our wants and needs. We ultimately purchased a sectional couch on Shawn’s recommendation. We couldn’t be happier!

Our sales person was very nice and helpful but the finance girl was very rude and unprofessional never looked at us let alone a smile, bottom line she needs to get a job that doesn't entail customers!

Great! Marylou is very good & easy to work with. Thank you

Maura was very helpful and informative. We enjoyed working with her very much.

My sales associate was MaryLou and she was very courteous and professional. She greeted me right as I walked in and gave me time to look around. Then assisted me with my purchase . She made me feel very comfortable during the entire process working with her. Thanks Mary Lou. I hope you get a raise 🥰

Poor communication and service. Delivery date went from 4 days, to 6 months to 9 months for a chair

We had found just what we wanted. Very good customer service. We were on our way with our new lanai furniture in less than an hour.

Our Sales Person’s name is Jennifer. Jennifer was very helpful, professional and knew what she was talking about. Very nice personality and pleasant to talk to! Also very patient. Explained everything in beautifully! I would recommend Ashley Furniture to all my Family and Friends! Thank you Jennifer and God Bless.

We just purchased an entire home of furniture yesterday. Jennifer was our sales associate and we could not have been happier with her guidance, helpfulness, and recommendations. She was a joy to work with :) Tracie and Greg

Jim was very helpful with our purchase of a sectional. He was upfront on the pricing and the time it could take to get our order. The store was very clean and the selection of furniture was very interesting. We will go back again!

Really enjoyed the no hassle shopping had a great sales person Shawn. Yes I would do business with them again.

Jim was great assisting us in purchasing our new couch. The entire process took less than 30 min and was a good experience!!

Great experience! Helpful salesperson who went out of her way. No high pressure sales. Quick delivery time!

Jim did a great job

Samantha was a great source of knowledge and help.

Mary Lou was very helpful when ordering by phone and with information regarding my orders

Very nice

great experience!! Wonderful customer service and sales!!!!

Gorgeous furniture with reasonable prices. But they charged me for assembly after telling me there would be no charge.

Went to look at a sofa that they advertised! Didn’t have it and the sales clerk was not very friendly or helpful!

Colleen King was very helpful, professional and quick! Thank you for your assistance😊

Laurene was awesome! Very helpful and knowledgeable.

Great furniture store . Found just what I was looking for. Sam my sales gal was great also

Worked with Colleen very helpful and efficient

I had a wonderful sales lady. She was very helpful.

Was difficult keeping our salesperson focused on us and not other customers. We spent several hours at the store and three trips in one day to give enough time for our order to be entered. Each time we were told it would be just a few minutes. Then she wanted us to write the credit card number down and she would enter the order later. We were not confident that the order was going to be entered snd not comfortable just writing my credit card number down. Mind you, if the order isn't entered into the system, the limited stock is available to be bought by another person. We bought 3 bedrooms of furniture and a desk so it wasn't like we were just purchasing a lamp. It was a very long day that left me feeling like I couldn't trust them. Hopefully, everything is delivered as promised.

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Very nice store with great selections. Our sales rep was very knowledgeable and pleasant to deal with.

Jen Smith was absolutely awesome. She was the best.Made the whole experience a wonderful experience.

My salesperson Ana was extremely helpful and saved me 1000+ dollars advising me of a sale that was happening a day after I was purchasing.

Had a very good shopping experience, very convenient is the fact that they have a lot in storage right behind the store in a separate warehouse which makes pick up and delivery super easy. Great quality items, and a huge selection

We were impressed by the selection in Ashley Home Store. Our sales person that looked after us was very accommodating, finding everything that we needed. We left very satisfied. Thank you!

Sales person was very good at finding what we needed.

Shawn was very helpful and understanding of our needs. We recommend Ashley Furniture

Loved the selection and the associates were very knowledgeable and helpful! Would definitely recommend Ashley Home Store!

Great sales staff good American made furniture very nice store okay prices

Extremely poor credit card issued by synchrony bank. Stay far away from them. They always try to sell you a credit card you dont need and this is truly the worst card I've ever had. Apr is outrageous and handed out a late fee when paid in full? Do not recommend

I am a huge Ashley furniture fan due to the high quality. To be honest with furniture backordered I was hesitant to purchase and wait. We had such an amazing sales representative Marylou who was so informative and gave us options. We were so happy with our purchase. Mary Lou is the best!! Thank you!

Mary Lou is so pleasant and the best sales representative ever!! She really is the reason my wife and I went back to Ashley Furniture. Thank you for such a wonderful experience Mary Lou!

my sales rep Shawn was fantastic. very knowledgeable and not pushy. got me the best deal possible.

Bought a lift chair but unhappy with only 1 selection, not anpleasant color. But looked all over & really needed a chair. Got abrwalbgokd price tho

Nice store and great selection.

ZZ was a great help, not even a salesperson though went out of her way to help me find a coffee table

Always a pleasure to shop at Ashley’s.

Our sales rep is extremely knowledgeable about the product we selected. Also very sweet and polite and professional.

The salesman was ver professional Took his time to explain everything about the product and the time frame for the delivery!

Such a great store with all sorts of furniture and accessories. Our sales person. Ana, was a pleasure to deal with and so helpful!

Shawn was very professional and got me exactly what I wanted and has promised me a delivery date of 1/18/22.

Horrible Horrible experience at this store. This was my 2nd time coming to this store hoping their customer service would be better. Bought a book shelf in September they said I would have it in November, called in November and they said I would have it by February. I stopped by the store to see if book shelf was on time for arrival, they stated oh not til May. REALLY! lady at front counter was rude we cant help it she said, GM lady Marylee did not offer any help either except to say we are independently owned Im sorry. Ive spent a lot of money at Ashley Furniture in NEVADA (love the Nevada store) Northport sales people and front desk agents are not friendly and I will NEVER EVER spend any money at that store again and will NEVER refer anyone to that store. And by the way, I cxled my credit card with them as well.

Great customer service, so helpful and friendly!

Ana was the best! Patient , friendly and answered all my questions. Great selection- had to go back twice to make up my mind. Definitely recommend going here. Great team!

Our sale Rep Matt was very kind. No pressure…..

very courteous staff, good selection

Didn't have in-store samples of what I needed. Online but not in store.

Great furniture choices, Our salesman was very knowledgeable and we are very happy with our purchase! The price of the 5 year plan was insanely good but as well!

Couldn't find living set available in a reasonable time period

Not pushy, very knowledgeable about the product. Felt confident when I left that the info we got about delivery was to the best of their knowledge.

Pleasant staff and great prices for the value

Good selection of quality furniture. The salesperson, MaryLou, was excellent. She made sure we got the lowest price, went above and beyond.

Collette did an amazing job with me and my daughter. She was patient with us trying to involve my wife wit the buying Over the phone as well. She deserves a 6 star

Sales person was helpful. Dellicery was quick But they had issues setting up my reclining living room set. Service will be coming tomorrow to make adjustments.

Our sales person Ana listened to what we wanted and when we needed it. She took us to a section in the store that the furniture is available now. We found exactly what we wanted when we need it at a great price AND it was made in the USA. A win win situation.

I have had nothing but a positive wonderful experience with Ashley HomeStore in Port Charlotte. Samantha is absolutely amazing. She goes above and beyond her call of duty. Would highly recommend shopping for all your furniture needs with Ashley!

No communication at all. I 100% understand times are crazy right now. I waited 7 days after the date I was told our bed would arrive to call and follow up. Sure enough it had been there. I had to ask for it to be delivered even though we paid for delivery and were told our items would be delivered as they came in. Supposed to receive a call the day before delivery with a 2 hour window… crickets all day…I call the morning of delivery day and am given a 3 hour window unlike the 2 hours told previously . Very disappointed.

My salesperson was Collette. She is very professional knowledgeable and helped me to find exactly what I was looking for. I explaining to her what I needed cause of back problems I wii request her again when I need to buy furniture

They had exactly what we were looking for. The sales person was very helpful. Will recommend to everyone.

Collette is an awesome customer rep helping you find just the right piece with a friendly and knowledgeable attitude! Ask for her if you want 5 star service. Also, as always, Bacon’s/Ashley has by far the most beautiful and varied selection no matter what your tastes. No need to go to Sarasota or Naples!

Laurene greeted us at the door and was so friendly and tried so hard to help us find a cocktail table... unfortunately that wasn't in the cards. However, she was successful in finding me the perfect mattress, even going above and beyond to find a slightly better price online. Needed it ASAP and she checked to see when next shipment was due, and ta-da! it was in already... my new best friend!!! This experience has been fantastic. Thank you

Many choices in the store

Laurene was extremely helpful, patient, and kind. The size of the furniture we were looking for is not readily available and we don't have time to wait to order something. We are very happy with her suggestions and what we have purchased.

The owners were outstanding they made it right will certainly return when we need furniture

I came in and was greeted by Maura. She was very helpful and not high pressure. I appreciated her experience in helping me find the best sofa and love seat to fit my needs.

I had been looking at desks online and found two I liked. Shipping through the website was going to take three or four months, and I decided to try going through the store. Samantha was very helpful checking prices and inventory. She was very patient as I went back and forth on what I really wanted. Going through the steps was an absolute breeze, and instead of getting my desk in four months, it’ll be arriving within days. I’m not one to take the time to write reviews, but today’s experience was excellent with customer service and deserves to be shared. I recommend anyone to go to Ashley. From the beginning of my call to the end it was top notch service. 🙌🏼

Anna took her time to show me pieces that meet my criteria. Pleased with delivery time-frame and quality.

Shopped today for Black Friday deals and had excellent service from Maura Quinn. Got the exact sofa I was dreaming of. Sadly it wasn’t in stock but it’s such a wonderful sofa that I’m willing to wait the two months for delivery

We were looking for a queen size bed & bedroom set, stools for our island, plus an entertainment center. Maura our sales person helped us find a beautiful bedroom set that was in stock. The mattress we chose turned out to be not exactly what we wanted. Maura made sure we were satisfied, so we were able to replace and choose another more plush mattress. She is very good at what she does and knows how to take care of her customers. Thanks Maura!

After losing our home to Hurricane Ian 16 months ago we finally got a new home! Needed couple of barstools for new kitchen. I visited the store in PC and found stools that we liked. Mary Lou Fuss was very helpful so I decided to purchase and have assembled for pickup. Mary Lou made purchase very quickly and promptly! Thank you so very much! Love Ashley furniture 😍

I had Lorraine as salesperson she was very polite very nice and very professional took me to look at some chairs for my height she did a very good job of finding what I needed real quick Great job Lorraine thanks a lot

Maura was very helpful and a credit to the company. We will be back to see her

Very helpful service, and selection.

We worked with Collette at the Port Charlotte Ashley store. She was very knowledgeable and customer focused. She provided us with good information during these different times as it relates to product availability. Will definitely do business there again in the future.

Maura is the absolute best. She constantly goes the extra mile to make a difference.

Buying experience good. Issues with following through on promised services.

Miss Quinn was my sales person. She was awesome. She give me a great price on the tv entertainment center with a fire place. 🔥 Next tome your in yhestore check out Miss Quinn.

Matt was very helpful, no pressure.

I can't remark about my selection because I haven't used it, the price was great though. Your staff was remarkable the representative that took my call went beyond the call to make sure the item was available and ready for pickup when I arrived and your salesman Shawn took care of the purchase and loaded the item in my vehicle. Everyone was positive polite and professional. Thank you very much.

Very friendly staff. Matt Issac was out salesman and he answered all of our questions. Let us walk around the store and then sat down with us. We purchased a bedroom suite and mattress. Excellent price. Very satisfied.

Went into store to 'look' for a new sectional sofa. Found the perfect one! Challenged sales associate Ana Anastasio to perform a miracle and find it in stock. She not only found it in stock, got us a great Veterans Day sale price but also promised delivery in less than a week!! We are ecstatic and highly recommend Ashley Homestead!

Was told my bed would be hauled away instead they dropped it at the curb

Very easy furniture purchase. Very friendly sales team and quick purchase. They went out of the way to give us a the best price between the store price and online price. Found in stock items and quick delivery

My salesperson Ana was very cordial and very knowledgeable. It was a pleasure shopping and having her helping me with my items. I look forward for Ana helping me on my next purchase.

Great customer service

My store experience was amazing! The furniture Jennifer Smith helped me choose was a perfect fit for my home! I’ve never experienced a sales person who was more for our family needs over their own commission! I recommend anyone who shops there to ask for her!!!!

This Is A Place To Shop For Furniture Give It A Try I Am Sure You Will Agree

My experience was rather more disappointing than that enjoyed by most reviewers here. We ordered two identical sofas in May; the two arrived in July, but one of them came with two "left" backs and so was not usable. The store was unable to order the single missing part (a "right" back) and so placed an order for a replacement sofa. In the meanwhile, they lent us the store display loveseat to get the incomplete sofa out of our sight. So far, OK. The replacement sofa was not delivered till September and, when it came, it was of clearly inferior quality. The foam was either of such a different quality or thickness that the frame in the headrests was now clearly to be felt (which also meant there was far less support). Rather than take our chances with a third disappointment, we just kept the "loaner" loveseat -- but with a refund of only $28 for the difference between a three-seat sofa and a (used) loveseat! In the end, very disappointing. So: if someone at the factory hadn't screwed up at the outset, we would probably also have been able to leave a 5-star review, but the deterioration in product quality and, it must be said, customer care on the way to resolution leaves a bad taste in my mouth.

UPDATED. [Original review: My experience was rather more disappointing than that enjoyed by most reviewers here. We ordered two identical sofas in May; the two arrived in July, but one of them came with two "left" backs and so was not usable. The store was unable to order the single missing part (a "right" back) and so placed an order for a replacement sofa. In the meanwhile, they lent us the store display loveseat to get the incomplete sofa out of our sight. So far, OK. The replacement sofa was not delivered till September and, when it came, it was of clearly inferior quality. The foam was either of such a different quality or thickness that the frame in the headrests was now clearly to be felt (which also meant there was far less support). Rather than take our chances with a third disappointment, we just kept the "loaner" loveseat -- but with a refund of only $28 for the difference between a three-seater sofa and a (used) loveseat! In the end, very disappointing. So: if someone at the factory hadn't screwed up at the outset, we would probably also have been able to leave a 5-star review, but the deterioration in product quality and, it must be said, customer care on the way to resolution leaves a bad taste in my mouth.] UPDATE: Ashley did follow up with a $100 store credit, which we received as a sign that they really do care about customer satisfaction. I've upgraded the rating from two stars to four as a result.

I had the best customer experience with Samantha M. She was very knowledgeable, and patient with me, no pressure.

We had a great sales lady. She was very helpful and cared about what we wanted! We will go there again! Thank you

Perfect

Shawn is amazing..honest and understanding. Goes above and beyond. Collete greeted us and was also helpful. As soon as she found out we were returning customers and Shawn had helped us before she got him for us. Better than any other Ashley's we have dealt with. Thank you so much for the great service every time. Crystal and Joe

Great service, Ana Anastasio was a great help!Went above and beyond to help us make a decision on purchasing a new mattress! Fast delivery scheduled..definitely coming back to furnish our new home!

Sales associate Ana was very helpful. This was my first time in a Ashley Furniture store and it took us only half an hour to buy what we need.

Very nice experience. Given plenty of time to look around on our own. Sales associate available when needed and very knowledgeable about products. No high pressure. Ended up making a purchase. Unfortunately service has dwindled and have encountered misleading information, damaged product, non delivery of part of set, rude manager when attempting to express concerns!! Once purchase made that was it!

Maura was the best So very patient to make sure I got exactly what I wanted And got me the best price

What a great visit we had today at this amazing furniture store. Ana was terrific helping us with all of our questions. We know we will be back again. 😃❤️😊

Shawn the salesman was super helpful. We were in and out with our purchase. Only downside is it takes weeks to arrive

Ordered loveseat month or so ago and called today for update on 6-8 week delivery I was expecting the end of Sept or beginning of oct the latest. Upon calling today delivery is now Dec and no one called to let me know. Disappointed!

Had a Great experience while shopping.

Nice and clean store. First time getting something from this store. Very friendly people

Our salesperson was Caitlin. What a joy to deal with She showed us as many things as I wanted to see. Nothing was to .much trouble. She was extremely knowledgable. She measured, and checked dates and times.She offered suggestions, she heard me what I liked, and didn't like. I would always go to Ashley's when I need more furniture, see Caitlin and recommend Ashley's and Caitlin to friends.

Matt was great. No pressure, informative and kind. A true asset to the company.

Good quality and fair price furniture. I got a very good deal today on a sofa and a single chair I’m very satisfied.

We had professional polite service and would highly recommend our salesperson to everyone

They have a wide variety of furniture and very good pricing. Their salesperson let us browse without pressuring us. when we were ready she answered our questions and we made our purchase. Very happy with the when process and will definitely use them again.

Very courteous service, Samantha was very friendly and helpful.

Colleen was a great salesperson and very patient with our decision making!

Great experience, our saleswoman Ana was very good, very professional extremely courteous and helpful. We are very happy with our purchase and hope it arrives in Oct as planned.

Sean was a big Help

Collette was very helpful and patient throughout our entire process of furnishing our home. Highly recommend Ashley Furniture and Collette!

Great experience

Ashley's furniture was a delight to go into and shop for the things we needed we got a chance to look around with ease the person who helped was not standing over us to hole time he gave us space to look think and was their when we had questions we received great savings and We would definitely shop their again Thank you Shaw for all your help

Ana was a fantastic sales associate and helped whittle down my options to find the perfect dining table/chair set.

It's always nice to enter a store where the customer service is above and beyond. Thank you, Samantha, for making us feel welcomed and like what we wanted mattered the most. We found what we wanted and you helped us every step of the way to make sure things went smoothly with ordering and purchasing.

Friendly atmosphere. Real nice sales people.

Salesperson was extremely helpful showing me only those items that fit my need and not trying to upswell.

Ana was excellent very helpful and sweet

Beautiful furniture and beautiful paintings.

We got good service from Matt Isaac. He was attentive and knowledgeable and responded to all our questions without any pressure. We also liked the Ashley furniture line.

Super friendly, knowledgeable and helpful service! Thanks Ana! And the furniture is perfect for my needs! I'll be back soon for a few items more.

Great customer service Ana our sales agent was super helpful, and considerate of our wants and needs. We purchased a beautiful dining set on our first shopping trip. Will be back for future purchases.

Ana was awesome!

Shawn was very easy to work with and made the process super easy!

Samantha was very good, not pushy and an asset to your company.

Had a very good experience at the Port Charlotte store. Salesperson, Skip, was knowledgeable and friendly. He helped me find what I wanted without being pushed. Would shop here again.

The experience was great Anna was a sales agent and she did an excellent job getting us what we needed

Our salesman, Jim Barr, has great product knowledge and always takes the time to help us find exactly what we want! We highly recommend Ashley Furniture and Jim.

Very nice staff & found exactly what I wanted!

Great store associate, Colleen. Great selection and prices

Great sales person (Colleen). Fast and efficient

Great customer service and the selection was amazing!!

Beautiful selections and Maura Quinn was excellent and so kind and patient with my mother in selecting and purchasing her lift chair. We will definitely be back!

Sales associate (Jim Barr).was personable and knowledgeable of all the merchandise , Not pushy, definitely recommend Ashley Furniture

My order went smoothly with Samantha thanks for the help

I was very pleased with the service Thank You

It has been 3 weeks since I paid for my furniture and it still hasn’t been delivered yet even though I was told it was all in stock. I have a new house to furnish and I will not be buying any more furniture from Ashley furniture home store. My call to customer service has yet to be returned.

Skip was great sales associate. Showed so many options and was able to find us EXACTLY what we were looking for. The quality style and price were excellent. Checkout was simple. We can’t wait to get our new furniture in our home. Ashley is our go to furniture store.

We kept going back to see a particular piece of furniture and instead bought a whole bedroom suite. Colleen was so helpful and very knowledgeable. Can’t wait for my furniture to arrive.

Go to Shawn. No pressure. Lots of help.

Large variety of items to look at for all styles of houses. Colleen King was very sweet and helpful, she knew exactly where the different options were for the style we wanted. The process was fast and easy!

The sales lady was super nice.

Jen was an absolute pleasure to work with! Her knowledge and help were absolutely amazing and we are so excited to get the sets she helped us picked out!!!

I see other people haven't had a good experience here either. Not surprised.I went to the store to buy a new coffee table. I found something that I thought would match our TV stand and would work in the space. Well, it didn't. I called the store the next day and said I wasn't happy with it and asked what my options were. They said bring it back we can exchange for something else in the store or online. I was happy to hear that. I arrived at the store the next and explained the situation to the sales person that greeted me and the office/desk area. I told them I had found a table online and would like to purchase that. The sales rep said I could not do that so they called the manager who was a condescending arrogant jerk. I was clearly an inconvenience to him. He never made eye contact with me or greeted me. He spoke to me like I was an idiot and said, "You saw the coffee table on the floor right? You saw the color and size there right?" I said yes but once I got it home it didn't match and was too large for the space. I said I found something online that I'd like instead (and cost more money). He said we are not affiliated with the online Ashely furniture. What? You're store name is Ashley Furniture. I suppose this comment meant he and his staff didn't get some sort of commission? He went on about a restocking fee and I said fine whatever. The table will not work for us so it doesn't change that I want to exchange it. What I wanted to say to him is my husband is disabled from a stroke and walks with a cane. The table was too big for him to be able to get around to his spot on the sectional couch and it was too low. But I didn't because I shouldn't have to explain anything to him in the first place.I will never shop this store again and will tell everyone I know how awful they are. The sales people swarm you and the male manager horrible. Go anywhere else than here.

Laurene was professional and knowledgeable. Process very quick. The only negative is the tome it takes from order to delivery. Very off putting when you need new furniture and find out it may take 2-6 months or more. I realize that this is an issue with everything now tho.

Ana was such a knowledgeable sales person and so helpful.

Ana and Anthony did a phenomenal job. I do not like shopping for furniture at all and both of them made this process so easy and quickly. I came in at the store 30 minutes before closing and I’m walking out with a beautiful bedroom set and a soft and and luxury mattress. Thank you Ana and Anthony.

Excellent Sales Rep professional and courteous. Went out of their way to deliver for us. Sales Rep was Skip.

Just placed an order with Colleen. She was professional, helpful, had all the answers to my questions. The website was also easy to use & let me look until I found what I was looking for.

They are the best, l have nothing to say negative. about the staff or management. I had an issue and they were on top of it and took 100% care and made sure l was happy. Never have l had a place go out of their way like they did to make sure l was happy with the out come of it. We spoke on the phone to handle all details and l'm excited with the results. I will definitely spreak the news you can't go wrong at Ashley's Furniture Store. I will buy again.... 6-8-21

There is such a nice selection of quality furniture there! Colleen worked with me and I drug her all over the store! She was extremely helpful and very patient. She even found me a better price online and matched it.

Very friendly patient and knowledgeable it was good shopping there and I will be back and would recommend to anyone

Ava great sales person helps get the best price. Very friendly and professional. Thanks

The purchase I experienced at Ashley’s was wonderful. Sales associate Sean and Bella from Customer Service were great to work with. They were friendly, helpful and efficient. I highly recommend the store in Port Charlotte, Florida.

This store always has a great selection. Our salesman, Nick, was accommodating and helpful with my questions and very helpful getting me items to be delivered quickly.

Please thank my sales person Maura. She made sure I got the right mattress for my sleep habits. She was personable and had all the information I needed to make a decision right then - but she was not pushy. I hope to make other purchases at Ashley in the future.

Shawn was the absolute best! Knowledgable, efficient and professional.. The best experience I was in great hands!!

To early to review

I had a good salesman- Jim Barr. He was helpful and patient.... he was informative but did not push. He answered my questions and gave me space when he sensed I needed to think. Yet, he was close by for my next question. I will shop there again. Bernice Pearson

Ana Anastasio was extremely helpful. She was professional and patient. We took our time and did our homework with regards to making our purchase. We did find a similar dining table at another store which also was $200 less. However, we decided to purchase the entire set rather than splitting it up with two stores. Ana emailed me and answered all my questions.

Horrible experience, spent an hour and a half to purchase a dinning table, paid for it and prepared to pick up. Management then calls me to tell me salesperson had no authority to sell table, that she made a mistake and forcefully cancelled order without providing an alternative option. Would not recommend this store at all. This has Never happened to me at Baers...

Nice furniture and reasonable

Good[ quality and service. Wish we could get our order sooner.

I was shopping by phone to find bedroom sets for my home in Fla. Skip was my sales associate who was helping me out and we successfully made purchases to get started with my decorating! Thank you Skip you were great I really appreciate your time and help. Kerry M.

We always go back to this Ashley Home Store to purchase furniture. The store has a wonderful selection at great prices. Our salesman, Jim Barr, always takes good care of us; we are impressed by his product knowledge and his willingness to take the time to help us find exactly what we need. Highly recommend this store and Jim Barr!

Beautiful furniture

14 weeks? For everything? Really?

Jen was great I definitely would go back

Great experience! I'm Picky. Or perhaps Very Picky! Had many questions and changes to our expensive order. Shawn suggested great options. (I was impressed.) Shawn was patient, helpful, kind, and responsive. Shawn went above and BEYOND! He did the leg work; answered 'My probably awkward questions', and wrote me approximately 5 quotes before payment. He was prompt and direct. I appreciate how he listened to my concerns intuitively responded. I'm very happy, and will continue to work with Shawn for future needs. I'm in good hands.

Our salesperson Samantha was great. She was personable, helpful and knowledgeable in what she was selling. Thanks so much and would recommend her to anyone

Nick was very helpful and his approach was awesome.

Walked in found what we wanted right away. Ana was right there at the door. Showed us around n then just let us shop. When we found the exact one she looked up n we got a 20% discount. That was great. Bought this Monday n they r delivering this Wednesday. Couldn’t ask for better service. Will go back for more

Ihave purchased many items here. Decent prices greet customer service.

Ana was so helpful and very friendly. Really enjoyed her working with us

The store was clean and bright and laid out very nicely. The sales person was attentive, helpful, pleasant to deal with.

Jen is a really helpful sales associate. I'll be back!

The sales lady collene who helped me and my husband was really sweet and showed us everything twice and then some. We had just moved to northport 3 days ago from Nashville and had sold most of our furniture before we moved so we needed quite a bit .she was very helpful on finding what we were looking for. The prices were reasonable so we were able to pay cash for everything and she gave us a discount on top of everything. I would recommend it to anyone

Great sales person....no pressure...honest...and trustworthy.

Very slow people

Have a 2 month backorder on the furniture we ordered.

We worked with Nick Mack and found him to be very helpful in the purchase of our furniture.

I was hunting for bedroom furniture, looked at all the area stores. Nothing reached out and grabbed me until I got to Ashley Home Store in Port Charlotte. The furniture was set up very nicely and the store looked pretty. The wall decor was amazing. Go see JIM BARR. He was very helpful...

What a find this store is. I wish there was a Bacon's on Long Island. They have gorgeous original pieces. Every time you walk in you see something new. All high quality. Ron, my sales person/decorator, goes out of his way to make certain I'm well taken care of. He is also a lot of fun to work with. Then there is Lee the owner. He is always available. Very hands on. Was able to have a coffee table designed in the exact size I needed for a reasonable cost. This store is my favorite in Southwest Florida!

Maura was the best! She helped us find exactly what we needed. She was attentive, helped us find the best deals based on our needs and worked with us on our delivery dates. Maura helped us have the best experience compared to Rooms to Go that ignored us the entire time we were in the store. We will be back. Go see Maura with the “fairy hair”!

We had the best experience with our salesperson and the delivery guys all very helpful and friendly and got our furniture on the date they said it would be delivered. Would definetly go back if I needed anything. Thank you Ashley Furniture at Port Charlotte Leona Driscoll

Loved my sales person Jen. I went in the store back in December to buy a new dining room table on behalf of my mom who was house bound due to illness and Jen was very patient as I communicated with my mom over the phone about what she wanted and what she did not want. The reason for the two stars is unfortunately I ordered the table back in the middle of December and I was originally told it would take till February due to COVID for delivery, I was fine with that. Then I got a phone call it was suppose to be anytime between the end of February to March 15th. Here it is April 13th and now I’m being told the table and two end chairs will be at the warehouse the end of this month but the 4 side chairs they have no clue. And unfortunately my mom will never get the chance to see her new table because she passed away last month. I am hoping to have the table for the summer at this point.

Ana was very good with us and showed us exactly what we were looking for.

Wonderful Maura is the best saleswoman ever! Will definitely go back!

Samantha was very helpful and professional and walked me through the whole process.

Our salesgirl, Laurene Honeybill, has helped us with our purchases. She has been very informative and knowledgeable and guided us to the right choices for us, both in January for our living room and now in April with our outdoor furniture. We would recommend her to everyone. She makes the job of searching for the right furniture, much easier.

Love the customer service! The manager stepped in when my sales person was really swamped! Appreciate it!

Matt was the associate that waited on us. He was professional and speedy. Thank you for the wonderful experience.

Staff are snobbish, didn't try to help me

Very helpful taking a phone order for a couch I previously picked out at the store. Great sale price for a good couch!

Ana was wonderful. She found just what I needed and I purchased 😌 She listened and helped me see items I might not have been interested in. I am very happy and will be back for more items.

Very good, pricey on some items but not bad

Very friendly and quick to get back with me regarding pricing. Colleen has been excellent to work with.

We had a very good experience with this store. Maura was able to help guide us to great furnishings for our new home with friendly professionalism. Would recommend!

The while staff was very friendly and helpful! I knew I wouldn't have much time after work so I called ahead and spoke to Nick, telling him what I was interested in. By the time I arrived he had several selections ready to show me that suited me. Skip jumped in and helped as well and it was all quick and painless!! Thanks guys❤️

Laurene was a huge help with furnishing our home. She checked out all the prices and was knowledgeable on the material of each piece of furniture. We went back and forth maybe 6-7 times over a 2 week period and never once got impatient with us. She made the experience much easier than we have had in the past. She is also a genuinely nice person.

Very quick and efficient experience with no pressure and a wide range of options to choose from. Maura was super friendly and got me in and out quickly after waiting patiently for my decision on what to buy. I was always greeted warmly at the door and there was an atmosphere of friendliness and warmth throughout the store. I think I have officially converted from a Haverty’s customer to an Ashley customer officially after this experience.

I could build the furniture faster then their delivery. 4 months later ... I will be giving Kanes my business We have called 6 or 7 times

Sales person wasn't the friendliest, had a hard time hearing us, but we liked our purchase, paid, picked up and left, aok.

They have a wonderful selection of quality furniture. Samantha, our sales lady, was extremely helpful and readily available without hovering.

We really enjoyed the whole entire experience. We had an amazing sales person, her name is Jen Smith she was very informative, helped us decide On absolutely everything. Her knowledge on the Mattress was so good. Overall Perfect!!!! Jen really Made us feel comfortable and really had a great Feeling buying what we did!!!!!! Thanks Jen

Nice selection, very helpful. Nick was great.

Our sales person Shawn Shortbull from South Dakota was knowledgeable and accommodating. We highly recommend him. He knew the products and what was in stock. Our goal was to purchase immediately and schedule a delivery the day after closing on our new winer home.

Have you ever heard of a furniture store that has no idea of how to let a customer take delivery at the store. No one in the store new how or could find someone who new how to wrap a piece of furniture for transportation. Everyone kept pointing to someone else and the last person actually said"I have no idea if someone's back there to wrap that piece of furniture" So I took it unwrapped and luckily the salesman help me get the furniture out of the store to my vehicle. Yes I had to carry it out of the store. The store needs to go to furniture store school. Wow

Salesman Nick was awesome! Very knowledgeable and didn’t make us feel rushed while making our selection!

After visiting several furniture stores to furnish our new home, we finally visited Ashley furniture store and was greeted by Shawn who was the most professional and knowledgeable salesman I came across when shopping for furniture, he not only had the patients for his profession he was very passionate about his work took the time to explain everything and do's and dont's. Shawn was not a pushy sales associate he allowed us to explore our options and would check in to answer any and all questions as we walked around. I give this young man a 10 on a scale. I will certainly buy from him again and recommend him for anyone looking at furniture and or mattresses. Thank you Shawn for all your assistance.

My wife and I were looking for outdoor furniture. We had looked at several patio furniture specialty stores but decided to stop at Ashley Furniture to see if they had anything. We were promptly greeted by Shawn Shortbull who took us to the patio section and after an introduction to their inventory, he gave us time to check out everything on our own. When he came back to check on us we had found the perfect set priced much lower than all the specialty stores. Highly recommend you check out Ashley Furniture for outdoor patio furniture and if you do, I would advise you to ask for Shawn.

Shawn is a great sales rep!

This is the best furniture store I have had the pleasure to purchase furniture from. The sofa I purchased is quality made, and extremely comfortable. They have such nice accessories and great prices. Most of all, this location is by far the greatest customer service I have dealt with!! I had some issues with some furniture (not store related) husband related. The owner Jeff Bacon, was so kind, considerate and understanding to my situation. He was able and helped me resolve my issue. Bella, who works in the office with transactions, etc. is AMAZING! I called her numerous times in need of information. She is so patient, and helpful. She never made me feel as I was a nuisance with all my calls and the fact that she had to reiterate many times my questions as I wasn't understanding. If you are looking for quality furniture, honesty and the best customer service, don't look anywhere else. You won't be disappointed!

My family and i have bought thousands of dollars over and over with Ashley’s through out the years. NEVER again. The last year 2 years have been the worse ever. This is the last straw. 1 month ago. One bedroom set delivered and dresser leg completely broken and they just left it there thinking we would never see it. Now today After 7 months I get my last end table and it’s put together upside down and my last piece of furniture a recliner STILL not delivered. After so many delays now this. Ashley’s. nice going not only are we walking taking billboards that will never recommend you but th includes the rest of the family.

Ana is a pleasure to work with!!

(Translated by Google) The sellers are very friendly and speak Spanish (Original) Son mbien amables los vendedores y hablan español

Worked with Nick on finding a counter height dining set. Great job sharing his knowledge on what is available not only at Ashley but other stores (according on what's trending). Saved me time and running around to other places. Ordered set to be delivered. Thanks Nick.

Maura is amazing. No room to say how great our experience was here all because of her. She also pampered my mom treated her with respect and like a queen. This store would be nothing without people like her. Hi Maura and thx so much we will recommend you to everyone we know 💙🥂💃💙

Matt was very helpful in showing me the furniture I had viewed online and similar pieces. The experience was easy and I purchased 2 chairs.

Ashley’s has a great selection and Shawn our sales person was fantastic!! We would definitely recommend them and Shawn!

Great quality of selection to choose from.

Great customer service, our sales girl Samantha was wonderful to work with. She wasn't pushy and let you breathe while you looked around. When we were ready she answered all of my questions. Great selections and experience would definitely shop Ashley Furniture in the future!

Great furniture selection and very attentive sales team! Colleen King helped us find the perfect pieces for our home and was very attentive. We are very pleased with our experience at the Port Charlotte location, and look forward to getting our items delivered.

Skip was a great salesman!! Can't wait to get my new furniture!!! So much to pick from!!

Jen is absolutely the best! She's professional and personable. I will be returning to Ashley Home Store because of her and her great customer service.

I was greeted @ the door by a welcoming salesperson, we quickly found just what I was looking for and she walked me through the purchase process! I’ll get delivery in a few days! FANTASTIC

The sales person was very helpful. She wasn’t pushy but she was close enough if we had questions.

Received first delivery of dining table bench damaged. Their customer service was great and issued a return and sent a new one. Much to our disappointment the 2nd came even more damaged then first delivery. Will call for return and cancel order completely.

I had the best salesperson. She was really professional and new about everything I was looking for.

Maria was wonderful, very personable and pleasant, no pressure made us feel like family.

Very helpful and knowledgeable.

Not professional. No one greeted us

Nice friendly employees. Lots of great furniture to choose from.

DO NOT GO HERE !!! the employees are extremely unprofessional and will sell you defective items that you will end up paying a lot of money for and cannot return. Everyone in this store is extremely useless and scammers. If you want to save your money and time I extremely recommend you go somewhere else.

Not one salesperson said hi or asked if I need help. I was there almost an hour

Skip did a wonderful job.

Friendly prompt patient helpful service. Fantastic selections to choose from. Sales person Matt was informative, clear in pointing out benefits, pros and differences of reclining chairs. The model that my wife wanted, however was the only one in stock. The new ones would not be in for 30 days.. We could not wait and Matt didn’t know if he could sell the floor model so he checked on it and was able to give us a discount which was reasonable and satisfactory.Would shop here again!

Nice, quality furniture at a reasonable price point. 🤷🏻‍♂️ I just feel like they do a good job.

The store is very safe, well stocked and friendly

Lorene was very knowledgeable about her store's merchandise. We were searching for a new living room set. She let me know right away that only two sets were available for immediate shipment as the others were backordered due to the pandemic. I wasn't sure what I wanted and inquired about several sets. I returned with my daughter and then later my husband. She showed us again and again the furniture that we were interested in. She answered all of our questions and was not high pressure nor rushed like some sales people can be. She was really a pleasure to work with and gave us a good deal on a lovely set that will be delivered next week!

Maria has gone far to please me today

Very accommodating staff. Had stock on hand. Picked out new sofa and Love seat. Happy.

The service in store was great. My Sales Woman Colleen King was very helpful and knowledgeable. Once the furniture comes in I will update how the quality of furniture is.

Reasonable prices.

Style snd clean modern lines sized perfectly for a woman.

Overall bad experience both in store and online.

On in store service

We found exactly what we were looking for with the help of Matt Isaac in sales. Matt was very friendly and knowledgeable. We recommend Ashley Furniture HomeStore in Port Charlotte.

Ana was a most helpful Sales associate. The manager and staff were awesome. Great customer service

Jen was very helpful & explained details of our order very well. It was a great experience.

Ana provided great service and was knowledgeable about the products. Thank you for your help. ~ Trish Meiszner

Colleen was awesome. Very helpful without being aggressive. I will definitely be working with her again in the future.

We had a written quote from our salesperson Matt and Manager Anthony would not make the sale. We have a new house and need to fill up with furniture including 3 bedroom sets. Matt had made an error of $25, for over $700 of furniture and Anthony would not honor the quote. So be careful when shopping at this store since they do not honor there word.

Skip was great!!

Absolutely awesome sales person . Approached me the moment I walked through the door , spent every minute with me until I got everything I needed . We need more associates like Ana j. Anastasio. She really cared.

The woman who helped us was very friendly, knowledgeable, and was able to find what we needed nearby.

My husband and I had a great experience at Ashley Home Store by Bacon’s. Colleen was especially helpful in getting us the best deal for the name brand furniture we were looking for AND delivered by the end of the week. Product satisfaction for the price is alive and well! Thank you Ashley! Jen at Ashley Home Store has worked with my husband and me and was able to deliver everything we were looking for including a fantastic glass art piece we will treasure. Prices were fair with discounts included and most importantly, everything was in stock! Thank you AGAIN Ashley!

Skipp, a sales associate at Ashley Furniture located in Port Charlotte, FL did an awesome job! Being that my order was an “over the phone” order he didn’t seem to have any troubles! Becky, who also helped with the payment part of my order was very friendly! Customer service was great all the way around! Thank you Ashley Furniture! Highly recommended!

I was honored to have a very nice saleswoman by the name of Laurene. She was excellent very helpful. I will most definitely shop with them again.

Wonderful experience. Helpful and pleasant. They are the best!

Our sales lady Mauro was great the follow up on our issues that we had with our furniture was awful

Great service with Colleen!

Great service! Great people!

Our sales person was very helpful

I knew exactly what I wanted and Jen took me right to proper item. I made the purchase and left the store. And entirely satisfying transaction.

The staff at Ashley’s Home Store have been absolutely amazing. From getting amazing help in the store , to them holding my furniture for 8 months during the pandemic, to an amazing delivery team. I would recommend them to anyone and will use them in the future!!

Always helpful even when we don't buy

Thank you Maura Quinn for making our purchases easy. You helped us with each room of our home!!

Awesome sales associate who helped me decide what furniture would best meet my needs. I appreciate her expertise and look forward to purchasing more furniture for my new home.

Laureen was very helpful and the pricing was right for the furniture we purchased.

We had a very efficient and positive experience today with Shawn. He is very honest, knowledgeable and delivered on all fronts. I would gladly recommend his expertise and personal service to any and all. Thx...

Matt was great! Such a nice place!

Cynthia was very knowledgeable and helpful made purchasing of furniture a snap

I love their product even though it's a bit pricey but it's worth it wish they would drop their prices down some

We had very prompt service when walking through the door. Our sales rep Anna found us exactly what we wanted in perfect time and was very friendly

Always helpful and accommodating. Maria is fantastic!

Maura was unbelievable! One of the best sales associates I’ve ever worked with! She made everything happen in such a timely and professional way! Very few people could have done what she did! Be sure to ask for her!

We had to come to this location after being thrown out of the fort myers location, for not wearing a mask. Fortunately this location actually knows and follows their corporate rules posted on their website, and after a call to confirm we were welcome there without a mask, we drove an hour to come shop there. Unfortunately since the house were shopping for is in Tennessee, we will have to purchase from a location there. However the sales woman Maura, was very accommodating and helpful and willing to tell us everything she could to make sure purchasing was easy for us once we get to TN. I highly recommend this location, not only because the staff is great, but because they respect your right to choose if you want to wear a mask or not!

Great prices. Friendly helpful staff. Will be a repeat customer.

Excellently service from Shawn and prompt delivery.

Great value, sales person (Mora) was awesome to deal with.

WOW!!!! Talk about great customer service, go see Maria Davis at the Port Charlotte Ashley Home Store about any and all of your furniture needs. I have been shopping for ages for a recliner and have had bad experiences time and time again. Poor quality products, pushy and snobby sales people and I had given up ever finding a chair that really fits my needs. Maria was very nice on the phone when I called prior to my visit. Once inside the store I just happened to meet Maria in person. She spent a couple of hours finding a chair that really fit me. She could have pushed more expensive units but she knew in the long run I wasn't going to be happy with my purchase. I found my perfect recliner and I am so happy, and so is my spine!!! Thank you Maria and thank you Ashley Furniture!

Cynthia was a pleasure to deal with.

Cynthia was very helpful and not pushy....very pleasant experience!

Colleen was awesome, not pushy at all and very honest!

Went to find just the right living room set. Jen was a dream to work with. Very knowledgeable and helped me find just the right set!

We had fast help a d picked out just what we needed.

After visiting various furniture stores in the area, Maria from Ashley Furniture set the bar high for any sales associate, at any other furniture store around. Not only was she very professional and easy to talk to; her knowledge of the products and willingness to make me satisfied ranked up among the best customer service I have received in years! I will be a customer at Ashley and expect to buy most, if not all of my furniture from there from now on. Thank you to Maria and Bella for making my experience an enjoyable one as I detest shopping!

Awesome service great prices.

Excellent service

Anthony and Shawn were fast and efficient regarding my "no touch" & "no contact" purchase of my Cassimore Dresser with Mirror during Covid . They are both very professional and knowledgeable about the product. I already own the Cassimore nightstand which is absolutely gorgeous and will soon have the matching.Cassimore Dresser with mirror.

Always a pleasure going to Bacon’s. Maria was so helpful and great to do business with.

I really enjoyed the saleslady who helped me with everything in your beautiful store.

After weeks of shopping around for furniture my husband and I were able to find everything we were looking for with the help of Maura. She took her time finding the right pieces to match everything. I wish I could give her the biggest hug for her patience but due to Covid 19 I can't do that. Im so glad we don't have to spend another weekend furniture shopping. Go ask for Maura she will help you find what you're looking for.

Just want to Thank Maura for being our salesperson! She was so nice and really took time to make sure we purchased the right bed for us. I would recommend her to everyone! Thanks Maura!

Had a great experience working with Jen Smith at Ashley’s!!! She was a pleasure try work with. I felt I received a great value. Everyone I encountered were friendly and courteous

Had a great experience buying Bar Stools! Jen helped us with all of our questions and made the sale! Thanks Jen

Sales woman -Marie-was delightful to work with.....all questions were answered.

Beautiful furniture and great service!! We highly recommend the store and our sales consultant Maura Quinn.

High quality furniture priced accordingly

Maura was wonderful! She helped me choose a table that has finished off my new kitchen beautifully. She even gave the sale to the gentleman that previously helped me. Very generous! She was lovely to deal with. I always have a great experience every time we shop at Ashley!

Great shopping experience. We were looking for a couch and Maria was a wonderful sales professional. We left after having purchased two couches and a sectional! We love every piece and the price was very good. Will definitely be back.

Skip waited on me today. Such a nice man! He answered all my questions and gave me a good deal. Thank you, Skip!

Nice store. Many high end brands offered. Marcia was helpful & accommodating ~ super friendly too. We bought a TV console from her- awaiting delivery. Would recommend to others. Same owner owns the Ashley store next door.

Wonderful service and great furniture. We dealt with Ana who was absolutely fantastic, she has an abundance of knowledge , kind , respectful and funny. Ask for her, you won’t be disappointed.

I am not really happy. I got a defective recliner that lost it coloring on the head rest. They no longer sell this recliner. I had it for 13 months so they said warranty is no longer. I bought the Safeguard protection. They declined saying normal wear and tare. This was not wear and tare. My matching couch has no such problem. Your manager said it is probably from my husband's oil from his hair. Well that is funny since we watches TV on the couch every night and it hasn't happened to the couch. I am 72 years old. I have had 6 houses. We have leather recliners in all our houses. This has never happened to any other set i bought. This was is just bad material on this recliner and should last more than 13 months.They gave a $100 off another recliner but I ended up having to spend another $900 even minus the $100. So am I happy, NO. I bought a livingroom set. A couch bed for the den,, a dining room set and chairs and a curio cabinet from this store and a hutch from online. I also brought my friend in and she spent around $15,000 on furniture. I will not be recommending anyone else and I will not be buying anything else from Ashley. I was going to be buying a new bedroom set. But it will not be from Ashley. Very poor customer service from your manager Anthony. He could have done a lot better than $100 off. Now you have lost a good customer. I am throughly disappointed in your service.

Samantha was amazing! Very helpful!

Very helpful and friendly staff. Would definitely recommend.

My salesperson Marie was great. Not pushy, answered all of my questions and made sure I got a good deal.

Maria was awesome ! She checked availability, current prices, and showed us so many options. Had her on the go for 3 hrs and she just kept on going without wavering. Helped us also get floor models, since stock items were tough.

Got a GREAT deal on this table and chair set for my kitchen. This set is solid wood with leather bar chairs and great quality.

My salesman Matt Isaac went above and beyond helping me. I generally hate shopping for furniture and my experience at Ashley today was more than pleasant. Definitely coming back for more furniture, and looking for Matt to be my salesman again.

Great selection and inventory. Delightful, patient, knowledgable staff.

Huge showroom... gorgeous

Our sales associate Colleen King at the Port Charlotte Florida location was absolutely amazing. She knew exectly what we were looking for and took us right to the dinning set we wanted. Very knowledgeable about the dinette and told us about shipping and delivery time. She told us about the extended warranty, however we did not want that on this set. 5 stars for her as well as the team closing out the sale. Thank you.

Ana was so knowledgeable in helping us choose our 2 Dellington recliner adjustable headset leather chairs. She made our decision easy. We love how much there is to choose from and are confident we will enjoy their comfort for many years to come.

This store has wonderful and attentive staff members. I worked with Samantha and she was kind and patient. I wasn't pushed into purchasing anything and she talked me through all my purchases. All the other employees I spoke with was kind and courteous as well.

Shawn was a great salesperson to work with . Very patient and even moved around furniture to compare color tones . 10/10 guy needs a raise

So far so good. Matt was excellent. We ordered 2 recliners and will wait for them to be delivered to the store for pick up. First time buying there and loved the store. I will keep you posted...

Best shopping experience in a long time. No pressure, lots of advice offered and we really felt appreciated as a customer.

Wonderful experience. All the sales people were very helpful and friendly. This place has everything you are looking for and much more.

Kathy was very helpful in our search for sleeper sofa. She searched high and wide for us and we found what we were looking for

Sales agent Kathy was excellent. Very knowledgeable and helpful. We found just what we were looking for. A very nice clean store.

Nice sofas great sales

Very helpful sales person .we were able to find exactly what we wanted and the sales prices were great.

Great salesman and great experience.

Coleen was awesome!

Samantha is great. We've worked with her twice now and service and furniture quality has been fantastic. We'll always come back when we need something and ask for her.

Maria was a gem to work with!

Great experience working with Shawn The store is clean and friendly.

Second time I have shopped here and both times it was a awesome experience.

Ana J. is a great salesperson. We have had the experience of her in November of 2019 and when we came back in June 2020, we asked for her. Great experience!

Laurene was great! We were in need of a Mattress same day to bring home but on a budget . She found is one and we are sleeping on a soft cloud now.😊

Salesman Matt was very nice and helpful and showed me what I was looking for! Would go back to the store and purchase more furniture in the future!

Samantha was very helpful and patient as I made my decision. A very pleasant experience.

I checked both stores and found two helpful salesmen.

Very impressed! Customer Service was excellent. Ana was extremely helpful and took her time with us. We will definitely return to this store for our furniture. The selection and quality was very impressive.

Excellent service by Maria! Would definitely return for future purchases.

Our salesperson Joe was very helpful and knowledgeable. He educated us on quality, offered us alternatives to certain items, and looked up pricing to give us the best deal available!

I wish I did not have to post a star! This place has HORRIBLE customer service!!!!!!!! I purchased a living room set for my mom the beginning of May, (paid it in full) I was told it would be delivered June 1st. I called today June 2nd to see what happened, and because my sales rep was not in I could not receive the information. One lady hung up on me! Finally after several of calls, I received a call back from Ken who by the way was very non chalant and he stated that the furniture was on back order and would not be in until July! Ashley’s never called to inform me! I had to call them! They are very unprofessional and rude! Please don’t waste your time or money with this company! Reply: Correction, your company return My call yesterday after I had called several of times! It does not erase the fact that I had to call Ashely’s a day after my furniture was to be delivered to find out That it was on back order! Of course you will process a refund because that’s what I requested after your customer service representative hung up on me!

I was very fortunate in finding everything we needed at Ashley Home Store for our new home. Thanks Maura fir your assistance!

Very nice recliner especially with 25% off and Ana was a very good and knowledgeable sales lady

Excellent service by Maura Quinn.

Very. Nice sales person who helped me greatly. Nice store clean an d orderly.Good experience. Marilyn jasek.

Great start with great people

Cynthia was wonderful: very knowledgeable and very friendly. We just stopped in to get some ideas and ended up spending $4,200 dollars on furniture. And we will be back very soon (as long as Cynthia is still there) to purchase some more. Very attractive Memorial Day sale. Thumbs up 👍

Shawn is the best! We always go to Ashley Furniture and Shawn for everything for our new house!

What an amazing experience we had shopping here. Thank you. Maria D. for working with us, it was a pleasure!

Moira was awesome. Great lady. Ask for her when you arrive 😎

Great variety of furniture. Excellent salesman. Great prices

awesome people no one to pressure me did what I had to do

Went looking for a rocker recliner. Ashley Home store had exactly what I was looking for and it was on sale! Looked at several other stores in person and online, but Ashley's was the best. My salesperson, Maria, was very helpful, informed, and also very kind and friendly. Highly recommend!

Maura is great,! always helpful,!

I bought a sectional that unfortunately had issues from day 1. I called got it repaired and after that it flew after flaw. I saw 3 repair people who even asked me why don't I just get a new couch because it's not worth the hassle of repairing the couch. I. called and called and unfortunately called again and I got no help what so ever from any one. they kept wanting to send someone out and wanted me to send photos which I did. they sent a $50 gift card and they put in a request to send the wedge part of the sectional. after I said no thank you and ad asked if I could just get store credit or switch it out with something else they said no. they said that is not allowed because I did not want to see another repair guy and because they wanted more photos. save you're money people. if you do choose to buy make sure you check everything thing about your order because once you sing it's yours forever.

Need a better option for in house financing that will actually look into your credit personally and then ask questions about it to make a common sense educated decision on credit!!

This was the best customer service Ive ever had!! My sales lady Maralee was wonderful to work with. Very patient with a vast knowledge of her products. Highly recommend!

Great service. Very helpful and immediate follow-up.

Maria did a wonderful job in helping us select furniture for our new villa!