Ashley Store | Port Charlotte, FL 33948

I can't remark about my selection because I haven't used it, the price was great though. Your staff was remarkable the representative that took my call went beyond the call to make sure the item was available and ready for pickup when I arrived and your salesman Shawn took care of the purchase and loaded the item in my vehicle. Everyone was positive polite and professional. Thank you very much.

We had a real problem with Ashley&'s recently. We went in and purchased 2 side chairs, a small side table and a lamp. At that time we we told they didn&'t have it in stock, but if we were patient it would be in shortly, no more than 2 weeks. We thought that would be ok and that we had to get rid of the old furniture. When delivery time came around and we&'d gotten rid of our old furniture they told me that it would be in Friday and we can pick it up late Friday or Saturday. When Friday can around guess what - NO furniture. Now they tell me it will be in the 16th of December. I begin to complain and they offered me a $50 gift card to buy more furniture. I begin to think about it and ask for a definite delivery of the 16th. We&'ll here we go again &" the 16th is ship date and it won&'t be here till the 23rd&". So now I have and empty room and 8 weeks to get a couple of pieces of furniture. I went in and complained and got money back, of course they gave me a check so on top of all the trouble I had to go to the bank to deposit it my luck it&'ll bounce.I guess you can guess I&'ll never shop there again and I will always always tell everyone I know about this experience.

We recently purchased a brand new kitchen table, four chairs and a matching bench from the Ashley Home Store located at 17701 Murdock Circle Port Charlotte, FL. Within a week of it being delivered the table, bench and one of the chair&'s were scratched. The table was scratched when my daughter&'s bracelet rubbed against the table top and my dog put his front paws on it. The bench was scratched after someone sat on it. Subsequently, the table now has several other scratches on it. I think that if the table was made out of cheese cloth, it would have held up better than the wood this table is made of. This put us in the unfortunate position of having to deal the Sales Manager Ken Garofolo and Maralee the store&'s office manager. Maralee initially advised us to contact Safeware their insurance company, which we did. After receiving photos of the damage Safeware said they would only cover one scratch not multiples. They determined that with all the scratches it was a manufacture&'s deflect and we needed to contact the store. I should also note here that I called the store several times in an attempt to get a resolution to this matter. Each time I asked to speak to Maralee and each time I was told that she was in a meeting and she would return my call after the meeting concluded, but she NEVER did. My wife also left several messages for the Sales Manager Ken Garofolo. Eventually, he did call her back after receiving several messages over a number of days. On 8/06/19 he told her, depending on what Safeware decides regarding the claim that he might allow us to exchange the kitchen table, chairs and bench for something else of equal value and we were fine with that but we had to go through them first. Today (08/17/19) we went into the store to speak in person to the sales manager. He immediately became argumentative towards my wife and I. When we tried to explain that the furniture was defective and all we wanted was to exchange it for something else like he had suggested on the phone, but he kept repeating that they weren&'t responsible since the dog touched the table. He also attempted to weasel his way out of dealing with this by claiming that the owner Jeff Bacon had already made the decision not to exchange the furniture so it was out of his hands. If you&'re looking to buy furniture don&'t make the same mistake we did by coming to this store, find somewhere else to spend your hard earned money. The store&'s sales staff & management are all nice and friendly so they can get the sale and commission, after that they forget who you are. They will smile as you walk in and turn around and screw you over when you walk out. FYI, Jeff Bacon if you read this post it might behoove you to have one of your store &"meetings&" and explain the concept of &"customer service&" to your employees.