Ashley HomeStore Outlet Port Richey, FL 34668

Great experience. We were well taken care of and allowed to be indecisive until we selected exactly what we wanted. Salesperson was extremely accommodating and willing to go above and beyond to assist us. Very happy with the furniture and experience as a whole.

in store was a great experience. but the delivery and set up and everything that happens outside of the store is completely ridiculous. I will never refer Ashley to anyone or purchase anything from there. I highly recommend you avoid this place. they completed messed up my order from day 1, sent it to my house in multiple boxes, and did not assemble anything even thought i paid for it. the delivery guys were horrible and rude. terrible awful service

Delivery was horrible i paidof 400 for a desk they delivered but together wrong and damaged it but forcing bolts through that werenr made for it

Excellent customer service

Dana Tucker was our sales associate. She was very friendly, knowledgeable, and patient. We have purchased a king size temperpedic bed and bed frame and really appreciate the one on one help for making us feel confident in our purchase decision. Also, the store manager, Humberto was very helpful. Thank you very much. I recommend Ashley Furniture. Great place to shop! UPDATE: we purchased a soda table and desk. Sofa table was delivered on time, BUT was very damaged and has a lot of scratch marks on it. My husband was able to repair the table and make it work. After reading the reviews, there was no way i was going to put myself through the return process. Let's just hope the desk comes in decent condition.

The staff here is great! They take the time to get to know what it is you’re looking for and don’t try to sell you something you don’t want!

Really terrible experience trying to get our $1200 couch repaired. Never again and it’s only a few months old. Months later we are still waiting for our Ashley couch to be repaired. TERRIBLE it’s now 9/2020 our couch still isn’t repaired Is now the end of July and our couch still isn't fixed good thing we paid for the 5 year warranty. It may take that long to get it fixed Ashley isn’t what it use to be Nice selection price are all over the place and check the sales persons math. Hard pressure to buy the extended warranty.

Great prices, service and selection.

Friendly-Knowledgeable

I got a really good deal and didn't have to spend all day :)

The store is nicely organized and truly has price points for every budget. Sales associate Teara was friendly, knowledgeable an very easy to work with. Be prepared to wait for furniture, just like every where else they have long shipping delays

Though we had a great experience with our sales associate, we will not be returning to Ashley Home Store because of the poor customer service we received throughout the delivery process. We purchased a sectional and entertainment stand in July and was told we would receive them on two different dates. That was no problem. When the delivery date for our entertainment stand arrived, we never received the shipment. We called the store multiple times and would be hung up on whenever we got through. I called the Ashley Furniture general customer care number multiple times and was told I needed to go through the store. When I finally got through to the store I was told it had been delivered the previous day. It had not. Finally, the associate gave me a tracking number and told me it was out of their hands. I called Fed Ex to discover it was never even shipped and I had to contact the company I purchased the item from, which led me back to Ashley Furniture. After making multiple phone calls to reach an associate at Ashley Furniture, I finally got a hold of someone else who asked me what I would like them to do about it. I waste a lot of time dealing with this issue and did not receive much help at all from the store. They still have not followed up with me to see if we have gotten our delivery, which we have not. You can get the same, if not better quality furniture from other furniture stores, so in the future we will bring our business elsewhere.

Mostly good prices and products, but ultimately if you do your research you can get a great deal.

Simple no pressure buying and looking. Walked in and bought brand new Livingroom set in 30 minutes. Delivery set for beginning of October 2020.

I bought a recliner on August 8th, it was supposed to be deliver on Sept the 5th, then I saw a message for Sept the 9th, I started getting excited since the time was near, as today Sept the 6th, and then I get the call that its being rescheduled for OCT 31RST 🤬, REALLY? I MOVED and every time o get home from work have to sit on a very uncomfortable chair. the salesman was great, but this lack of surge of urgency SUCKS, I'm so close to cancel my order and ask for my refund! VERY DISAPPOINTED

(Translated by Google) all beautiful😍 and to my liking👌 (Original) todo hermoso😍 y a mi gusto👌

I really had a great day in there. I dealt with kiersten wood she was amazing in helping and making me envision how my house would look with everything i picked out. She was sweet and nice and made you feel at home.went to other furniture stores and didnt care for there employees. She explained everything in detail. Glad i made the choice to come back there.

Kirsten is amazing- give her a raise!!! She is a great asset to your store!!! She’s the reason I keep coming back!!!

The prices were actually decent. There was a wide range of prices from overly expensive to surprisingly cheap! I was able to get 3 bed frames (headboard, footboard, rails, etc), and a bedside table that has built in plugs, charging ports, pull out cup holders, a drawer and a shelf... and all of this will come with delivery, assembly, & a 5yr warranty for under $1000. Plus, the associate that helped us- Cayla- was amazing! Very friendly, helpful, and patient. She was patient with us when we changed our minds, when we added the table on, and even when my 4yr old became rambunctious. The technology wasn't the best and kept failing so we had to wait while she kept having to rewrite the order. At the end of the day- if I had to do it over- I'd choose her all over again. Very surprising that the Ashley store is where we found what we wanted at such good prices. I will definitely be recommending them!

Very pleasant & helpful can’t wait to get my new furniture