Ashley HomeStore Outlet Port Richey, FL 34668

Our sales person was Savanah and she was outstanding. She didn't pressure us. She gave us space but was there to answer any questions. We purchased furniture for every room in our new house. Still need some smaller pieces and will definitely visit Ashley again.

Came here to get a recliner trying to match it to a sofa I had previously purchased. This time around Kelly was my sales lady. She was very informative and gave me several options. All were decently priced and she helped me pick the best one without any pressure. Ask for her if you're looking for someone that looks out for your best interest but doesn't hound you!

2nd time here , Kelly G is the best

Totally enjoy our patio furniture! Can’t stop smiling! Samantha was a great customer rep. Thanks!

Charles and Adriana were so helpful From start to finish. It was a wonderful experience. Very professional, yet kind and understanding. I will be back .. Much appreciation … D.Butler

Excellent customer service; Kyle was very knowledgeable and worked hard to make sure I got the best deal possible!

Decent furniture at decent prices

Very easy and pleasant

Laminate furniture mostly

Broken promises, delays and excuses, phone call goes to a call center who offer platitudes and no help

Worst customer service experience. Ive cancelled an oder over a month ago, only to be told a a week ago after calling to inquire about my refund, to be then advised that I have to go to the store to get my refund. (over 50 miles away! one way!) Ever heard of one call resolution, why did they not advise me of their complicated process the first go around im not sure. Ive called the store numerous times to be placed on hold 10 min and more each time, to be told to complete a survey for services received followed by being disconnected. Im once again on hold, hopefully i can speak with a manager at this location to report this horrendous service. I would never refer this store to my worst enemy. Kane is the way to go, Ashleys need to take some training from other top leading carriers as their service is way below standards and could use some training on how to handle customer service inquiries!

I bought an almost $4000 bedroom set with several defect and they are not willing to do anything to correct this. basically told me o'well we don't care

Purchased my new livingroom set early May, we have been searching that fits our needs. The first time we had a rep name Asia, she was great. Second time, I can't even remember his name,bit seems like he just woke up and needed an energy drink. 3rd time was the charm we got Nick. Great personality, friendly and had a knack for sales. So we purchased our new livingroom set. It is now July and have not received my furniture. First it was June 30th then July 11th, now it's the 25th. I called and spoke to Janaya she was rude no customer service care or empathy to my frustration due to the delays of my delivery. If I don't get my furniture by July 25th I will cancel and never use or recommend Ashley furniture!!!!!!

Todo muy bonito, pero muy mala calidad, se demoran hasta 3 meses para que llegue tu pedido. No se los recomiendo, mi experiencia fue muy mala.

I absolutely loved the experience. Until I found out they up sold me on a self cooling 250 dollar mattress cover that does not work. And when I called the manager wants to tell me I’m wrong and had me call 3 different places just to get sent back to her. Corporate told me to return it to the home store. And so did the other person they sent me too

The sales rep Savannah was AMAZING and so Kind!! Helped me every bit of the way in the store. The problem came with delivery.. these were the rudest people we have ever experienced. There was a mishap with the address and they tried not to deliver to my house, I received a very rude phone call and by the time they brought it to our house they were aggressive and rude to both my boyfriend and his father. Threw the boxes containing our couch a inch in our porch and began to leave without allowing the boxes to be inspected for damages. They then proceeded to almost run over my boyfriends father and our properties gate. They basically were angry because they shouldn’t have had to bring it to our house because the STORE put in the wrong address and they didn’t follow the address change done by our sales rep. Overall will never have another item delivered. Emotionally and mentally exhausted from this experience..