Ashley HomeStore Outlet Port Richey, FL

Joshua was a great help he knew his in his product the different choices I would gladly come back here and Shop with him again only good reviews for him he's really good made me feel comfortable new what he's talking about

1st and last visit yesterday. Went to look at mattresses. I told the salesperson what I wanted and what I did not want. Went over her head. Kept wanting to write up a sale. Then tells me they do not remove dirty mattresses and maybe I should put my old mattress and box springs out by the road. She said people take all kinds of stuff. She then asked again about writing up a sale and when I could expect delivery. Told her how can I get a new mattress if I still have the old one. I will never go back there.

Joshua was very helpful and polite. He helped me understand exactly how much and on what I was spending. Ty Joshua

Love our purchases! We’ve been there several times and found great deals! Great staff too!

Very helpful

If a customer comes in and wants to make a cash only purchase without giving any personal information (name, address, phone, email). This should not only be possible, but easy and fast. Such a transaction took over 1/2 hour because no employee knew how to enter such a sale. If I am paying you cash you have no right to 'demand' any of my personal information!

sales representative Joshua; excellent and efficient service

Kelly was our sales person and work with us to find the right furniture that would fit our decor. Thanks again Kelly

Always an awesome experience!

We went into Ashley today looking for a dining room table. I knew exactly what I was looking for and Joshua listened to me as to the type of table I needed. He showed me several options and gave me a good deal on one we found online. He was not pushy (which I hate) and made us feel comfortable and satisfied with our purchase.

Josh was awesome! Very helpful and knowledgeable.

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE. WILL NEVER GIVE THIS STORE MY BUSINESS OR MONEY AGAIN. TURN OVER IS HORRIBLE, THE MANAGERS LIE & NEVER FOLLOW THROUGH WITH WHAT THEY SAY THEIR GOING TO DO.... NEVER AGAIN. RUN RUN RUN RUN WISH I COULD GIVE NO STARS, IT WONT LET ME POST WITHOUT GIVING THEM AT LEAST 1 DAMN STAR

We bought a love seat and reclining chair. First they delivered the wrong love seat and the recliner was broken when it got delivered. The recliner doesn’t recline. When we brought this up to their attention they said if we wanted to exchange or get a refund we would have to bring the recliner ourselves to the warehouse or have a “technician” repair the recliner. I don’t know about anyone else but if you spend over 900.00 on new furniture you expect it to not be damaged or if it is the right thing to do is to take care of the customer some how. A month later the “technician” which is a third party finally arrives and it’s the wrong part. So here we are still with a broken recliner with no resolve in sight. They are not willing to do right by the customer and are not willing to do anything and hang up on you when you call them to try and get the issue resolved. I would expect something like this from Rooms to Go or even IKEA but even they have better customer service. I would not recommend any type of their “protection plan as everything is 3rd party and it is a nightmare to deal with. In my opinion this is the worst place to buy any furniture.

We bought a love seat and reclining chair. First they delivered the wrong love seat and the recliner was broken when it got delivered. The recliner doesn’t recline. When we brought this up to their attention they said if we wanted to exchange or get a refund we would have to bring the recliner ourselves to the warehouse or have a “technician” repair the recliner. I don’t know about anyone else but if you spend over 900.00 on new furniture you expect it to not be damaged or if it is the right thing to do is to take care of the customer some how. A month later the “technician” which is a third party finally arrives and it’s the wrong part. So here we are still with a broken recliner with no resolve in sight. They are not willing to do right by the customer and are not willing to do anything and hang up on you when you call them to try and get the issue resolved. I would expect something like this from Rooms to Go or even IKEA but even they have better customer service. I would not recommend any type of their “protection plan as everything is 3rd party and it is a nightmare to deal with. In my opinion this is the worst place to buy any furniture.

Ryan was very helpful in finding the item that I was looking for he is an excellent example of a great salesperson

Excellent attention by Mrs. Ana Maria Fernandez. Thank you.