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Ashley Store Sanford, FL
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Sanford, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Here at the Ashley Store in Sanford, Florida, we serve the great community of Deltona and the surrounding area. We believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our large mattress selection, unbeatable customer service, updated showroom, and fast delivery. We have been your go-to furniture and mattress store in Sanford since 2015. Our experienced General Manager, Vik Ramlagan, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of mattresses, chandeliers, lighting, furniture, dining rooms, living rooms, and bedrooms. At the Deltona Ashley Store in Sanford, FL, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. For those of you on a tight schedule, the best time to avoid the crowd is Monday through Friday between 11:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
What our customers say
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Very friendly and easy to work with
The sales woman that helped us was awesome and made the process quick and easy
We had such a great experience buying our new living room furniture from Ashley in Sanford. Nawal was extremely helpful and let us take our time and move things around to really get a good idea of what we wanted. Our delivery date is sooner than we expected and we are looking forward to getting our new pieces.
Leslie was so helpful and patient. Thank you!
after agonizing for weeks with online sites, I came to the Sanford Ashley on a whim and they had exactly what I hoped for! RJ was so helpful and made the process so painless. Not to mention my dream sofa was at an unbelievably great price. Also worth mentioning the flexible shipping and great protection plan
David did such a great job! The experience was easy and he was very informative.
Robin was great !
Had a pleasant experience shopping for our new place. Leslie was very helpful and attentive. Will be back!
Leslie was an excellent advisor. Easy peasy couch shopping.
We came to get a specific couch and Nancy was extremely helpful! We already knew what we wanted and she showed us something comparable so we could see it in person vs. online. Highly recommend this store! Everyone was great!!
Robin is so helpful, this is the second time she takes care of me and i will always come and look for her. Great customer service
Leslie provided great customer service while shopping for our new couch and dining table
David was incredible! He gave us options to choose from that best fit our needs and the time and space to decide. 10/10 customer experience. Thank you David!
Earl was amazing... quick and pleasant... I'm very happy
David was great
Robin helped us in buying our dream sectionals at sanford Ashley store🙂
Robin Martin at Sanford store did a tremendous job helping with our sectional Purchase 🙌🙌
David was great walked out with a sofa loveseat and recliner for under $1,050 can't believe it better prices than a second hand store that we went to in the same area very happy
Leslie was great and made the shopping experience very easy
Everything was great! 👍🏻
Robin was very help with our shopping experience! Will shop at the sanford Ashely again.
Robin was very helpful and made certain we found exactly what we needed. The price was affordable and selection was great in the Sanford location. Thanks Robin!
Had a fantastic experience at Ashley's Sanford! Nancy was outstanding—friendly, knowledgeable, and truly went above and beyond to help us find the perfect furniture. Her exceptional service made the entire process smooth and enjoyable. Highly recommend!
Robin was great! Very friendly and helpful. Easy couch buying experience!
What can I say Nancy is an exceptional woman & sales person. She was patient, very understanding, she also guided us in the right direction for every concern we had. Very grateful & happy with her customer service.
Great service helped me out every step of the way and got me what I was looking for. 10/10 highly recommend them. Friendly environment
Robin goes above and beyond what customers need, helping me and my son. Great customer service
Took My friend to Ashley and we met Nancy, who was phenomenal cannot express how happy we were with the service purchased a chair with Nancy’s help
Robin Martin was very kind and attentive with me. She explained everything about my purchase in great detail, which allowed me to make informed decisions. After closing the deal, I felt completely at ease, without any doubts or fears. I will definitely keep her in mind for future purchases. Thank you for everything!
Very pleasant experience. The service that Nancy gave us was amazing. Very warm and inviting.
Robin was awesome so much help getting us our bedroom set
Robin was super quick and helpful!
Amazing service! Loved my experience!
Robin made the whole experience easy and simple. Would definitely go back there!
Nice place to shop for furniture!! Robin Martin was a great help and adviser… 100% recommended!!
Great experience! David was phenomenal- knowledge and accessible without being overbearing. Highly recommend him.
Robin Martin was wonderful! Helpful without being over bearing or hovering. She found just the right pieces and got us an excellent deal. Prices were surprisingly less than I expected. Ashley is a great place to find everything that matches!
Aquarius at Ashley Furniture was very helpful. She helped our family pick out a new couch and mattress with amazing knowledge 0 pressure. I would definitely recommend.
We worked with Nancy R. from beginning to end. Wonderful and kindhearted lady. No pressure. The store was clean and I felt the store had a very wide variety of furniture to pick from. This is my second set of furniture to purchase from this store and will continue to shop there first for all my needs.
If I had known I was never going to be able to get a live person on the phone I never would have shopped here. Do I actually have to drive 30 minutes to the store to cancel an order? All I get when I call your number is some foreign customer service desk.
David, was very helpful and took his time showing us different options. Great services. Thank you.
Nawal B. In the Ashley furniture store in Sanford Fl.was awesome. She showed interest in what I was trying to purchase and provided me with the information that made my transaction very successful. Thanks you.
Great Customer Service thank you!!!! Thank you much RJ
Very nice customer service good quality in furniture
RJ Carter was our salesman, he was very helpful and understanding. I like the very relaxed personality he has and should be rewarded for providing excellent customer service.
We enjoyed our visit to Ashley furniture today. We were looking for beds to furnish a new property. Nancy Rivera was great help. She showed us various options and we ended up purchasing the perfect bed for our new Airbnb
Robin was great! Very knowledgeable and friendly! Will be seeing her again for future purchases.
Robin was excellent great help
Robin is an excellent sales representative who assisted me honestly and diligently. She is a great asset to her organization and a very nice person.
Nawal was extremely knowledgeable of the product and made me aware of the early Black Friday sale that I happily took advantage of.
I purchased the Haddington table and 8 counter height stools. Leslie at Sanford, Fl. Helped me over the phone and she was an amazing sales person. She went above & beyond.
Robin has been wonderful showing us everything and helping us find exactly what we wanted. I highly recommend you asking for her.
Robin was so helpful today. She applied a discount that saved us a lot of money! Very great service.
After losing all of our furniture due to flooding from Hurricane Milton, we needed a few more items for our apartment. We had such an awesome experience with our representative Aquarius who listened to our concerns and truly was the blessing we needed! Will definitely be coming back!
Staff was very helpful and made buying simple
Traveling to the Sanford store was 100% worth it. We were going to order online but realized in person was better for us. Immediately walking in, we were greeted by Robin. She was extremely helpful and and kind on our arrival. She helped us find the perfect dining room table and assist us with a new stand up dresser. She was able to accommodate us with a smooth and quick delivery prior to the date we need the furniture. Thank you Robin! We appreciate you!
Robin Martin at the Ashely’s furniture store in Sanford Fl Is amazing as soon as I walked in the door her customer service skills and willingness to a knowledge a customer and be as helpful as she is shined through she was beyond helpful and I really appreciated that, I went in because I saw a bed I was interested in and she helped me pick out some other items throughout the time I was there, if your ever in that store definitely as for Robin with the red hair.
They made sure that I saw the different options available for what I was looking for. I thought I found the best option that was until they showed me a few options I didn't see The showroom is large and packed but the sales team knows where everything is. I got a piece that I love instead of what I liked.
I have a problem with sleeping on the bed and frame i purchase. Tried to talk to someone in Ashley furniture and Acima. Customer service ignored my complaints. The told me to contact the company I did and nothing was done, the told me to contact the store. I am stuck with a bed i can not sleep in i have gave them money and I am not satisfied. Sounds like a rip off....
My experience with Nancy at Ashley furniture was phenomenal. She was very attentive to my needs and answered every question . It was truly a pleasure to do business was with her. I would definitely recommend her to all my friends and family.
Leslie, at the Ashley furniture store my sales lady. She was awesome. She was great. She helped out so many ways she deserves a raise.
My sales rep, Nahid was very helpful and attentive, even after the sale was completed.
David was super helpful and assisted us with our living room selection. Exceeded our expectations! 5 star service! Go see David!!!
Nancy was amazing sales rep, she got us exactly what we were looking for & with great efficiency.
My furniture was delivered 3 times damaged. Then the store delivered to my house without setting the appointment, so I was not there to receive the replacement piece. The second time they delivered the broken section of couch the delivery person damaged a hanging picture and my baseboards. I would never recommend this company. I spent over 5k and have had the worst customer service.
Robin was amazing!! The experience was fast and fun and fabulous! I will definitely come back!
Bought a chair from the Sanford location, Nancy made the whole process a breeze. Very knowledgeable about the process and patient when explaining things to me. Thanks, Nancy!
It was nice lady ( leslie) to show me with all I wanted good personality and nice e talking with,
Our sales person Aquarius was wonderful. Took her time with us and was patient when we changed our minds a million times. She guided my daughter is the perfect bedroom set. The management staff were wonderful too. This store has our great full appreciation. We will be recommending this store and Aquarius to our friends and family. Thank you
Very efficient and helpful
David took was kind, understanding, patient and insightful when i gave him my budget and the design I wanted for a couch and he helped me from finding one to walking away with the perfect piece.
Great help and knowledge of products and process. Great experience with Leslie.
Earl was pleasant and efficient
David was the best. He listened to our needs and wants. Great customer experience. Recommend this store anytime❤️
Great experience. Highly recommend.
Nancy was amazing! Very helpful from start to finish!
We love Ashley! Our entire house is from here. We always go in store because we like to see and feel the furniture, and the service is amazing. Robin took really great care of us at this location!
Thanks to JC, I now have all the furniture I need for my new house!
Aquarius was a pleasure to work with. Very knowledgeable about the materials and colors and help me choose what was perfect for me.
We always have an excellent experience shopping here. Nancy was extremely helpful and wasn’t pushy or trying to oversell. Will definitely come back for future furniture needs.
Very good service!!! Nancy is a very helpful.. she very sweet and honest!
My mom and I visited the Ashley Furniture location in Sanford near the Mall on Saturday. RJ, our Sales Associate, greeted us with a warm welcome and friendly smile. He delivered exceptional customer service and was professional, knowledgable, and very patient! RJ thoughtfully addressed all of our questions and made sure we felt confident and comfortable with our purchase. We have been loyal Ashley customers for many, many years. If you’re in the market for new furniture or a quality mattress, we highly recommend this location and their wonderful sales team.
Aquarius helped us so much and had our best interest at heart. She was amazing!
Nahid was extremely kind. Gave us space to make our own decisions and didn't feel pressured. Explained everything in great detail and was around whenever we did have questions.
Nahid was a great help and very thorough with helping us get a great deal on a couch set
Nahid was amazing, thank you for all your help!
Very pleasant working Nahid and Robin. Thanks for help!
Robin was very helpful and well detailed about the product we bought. Would buy again!
Leslie was great! Super helpful and attentive throughout the entire process
Robin was so patient love her!
Robin was very helpful and knowledgeable with my purchase. Thanks
Leslie was very helpful, professional and very patient. Highly recommend her
Great Customer service.... Robin made the process very comfortable...
Nahid very professional and Kind.
Nahid was absolutely amazing. Her customer service was top tier. She made adjustments to make sure I was happy with everything I purchased. Will not shop anywhere else for furniture again. Ashely with Nahid only!
I was assisted by Robin today. She was efficient gave me all the information I needed and very helpful.
Earl Innis was EXCELLENT
Big shot out to RJ & Earl for making dreams, come true and making a happy wife happy house come true thank you guys for everything
i had a wonderful experience with robin martin she was super helpful and answered all my questions! please go see her on your next trip she is awesome!
Nancy was amazing…Assisted me with all my questions. Made my experience easy and fast…Extremely patient and understood what I was looking for…Will return to get remaining pieces
Mr Earl was very helpful & provided awesome customer service 😇
Leslie was a fantastic associate. Very helpful and kind.
Earl was AWESOME But what I was promise did not come true The delivery of items wrapped in a blanket stacked on top of each other and left on my floor with no one to assemble the stand and options giving from the store where ridiculous I still have not had a follow up from the store or customer service I will tell all not to ever shop there
We had a wonderful experience at Ashley, thanks to Robin! She was incredibly friendly and helpful in guiding us through the process of selecting the perfect dining room set. Robin took the time to understand our preferences, provided great recommendations, and made the whole experience enjoyable. Her professionalism and warm attitude made all the difference. We love our new dining table and highly recommend Robin for anyone looking for exceptional customer service!
Nawal was very helpful with our couch hunting. She helped me the past 3 times I came in, so I wanted to be sure to come back and have her see the process through. Very kind and great to work with! We love our regant park couch!
Robin was very helpful and showed us around and told us all about the discounts that were available
Leslie was awesome and very helpful. I’ve never bought furniture online, but she made is easy to made sure I was happy before buying. No pressure which will make me return to her store.
Aquarius was amazing in helping my husband find the perfect couch. He had a very specific idea in his mind and she was able to bring it to life.
Earl did an awesome job. Very informative.
I just bought a couch from robin and it was the easiest experience ever . Not pressured but very informative. She made the sale great
Just completed our purchase and Nahid was excellent. She listened to our needs and was able to help us find everything we needed! Thank you Nahid!
Aquarius was lovely to work with. She has an upbeat personality, was knowledgeable, and helped us pick the perfect mattress to go with our furniture. We can’t wait for delivery!
Nancy was super attentive!
Wonderful experience thanks to Nawal B. Nawal was the perfect amount of Steering us in The right direction to what we were looking for, giving us space and time to decide on what we really liked, and not trying to oversell anything but willing to answer any questions at any time, Always kept an eye on us seeing if we needed her for questions. Thank you again Nawal.
Aquarius was fantastic! Would definitely recommend. She was fast and fun.
Great service by Nahid. Got the couch that we wanted with no hassle.
NAHID WAS AWESOME, VERY KNOWLEDGEABLE ABOUT THE PRODUCTS AND PROFESSIONAL NO PRESSURE THANK YOU
Leslie was very kind and helpful today!
Leslie was wonderful. She was very helpful, patient and polite.
The office staff is amazing! Really appreciate all the hard work they did to make sure our delivery went smoothly. Gia and Diane worked together very well to help out with our experience. The rest of the staff were great too! Will definitely be coming back for our next purchase.
Nancy was the best great service and very friendly
Leslie was awesome with us buying our first couch! We’ve always been treated very respectfully here at this location.
Highly recommend the Sanford store and Aquarius to take care Great Care of you! Ask for Aquarius.
Leslie was absolutely phenomenal!!! She helped us find the perfect furniture for our new home and set us up with the best deal! HIGHLY recommend her service:)
We are longtime Ashley customers and have always had a great experience. Great quality, selection and even better customer service. Nawal went above and beyond for us from the minute we walked in the door at the Sanford location. We went in for one thing, but after talking with us, she was able to find us something that better suited our needs. She was patient and kind and really took the time to be present with us. Highly recommend this location and Nawal!
Ashley in Sanford, FL has exceptional employees - RJ, Vick, and Gia; It is the employees customer service and their personality of Ashley in which customers come back ans spread the good news. I will not only remember what they did, just the same as how they made my experience a sense of homelike comfort and ease as if I was surrounded with friends. Oh my pillow is a blessing Bedgear Storm Performance Pillow - Size 0.0. Looking forward to my deliveries. Thank you and God Bless You All!
Great costumer service. Easy transaction.
Earl was absolutely amazing!! He made sure to show us all the options we had within our price range. He was really such a pleasure!!
Update 3: Still no response from Ashley to schedule delivery of an undamaged center occasional table. I have one damaged center occasional table and two that are not. This transaction has been such a disappointment. Update2: Replacement occasional tables were delivered today with black ink or paint smudges smeared across the surface. The delivery team argued and insisted the smudges were woodgrain, but clearly they are not. I regret purchasing from Ashley. Their furniture has not been worth this ongoing headache and stress. Update1: The Ashley claims inspector was unpleasant and derisive. We’ve now found an issue with our couch, as well. We have been told the damaged tables will be replaced, but due to our negative experience with the Ashley claims inspector, we’re dreading dealing with the couch repair. Original: The sales experience was so-so. Our salesperson and the manager on duty disagreed over whether we should receive a specific discount (we didn't), and the manager wasn't altogether pleasant. After rescheduling our delivery, the three occasional tables were delivered damaged. The delivery staff were not Ashley employees and drove a rental truck. They damaged my door and left so quickly that I did not have time to inspect the furniture. As a result, I did not see the marks and dings on the occasional tables until after signing for the items. Replacement is the only viable option, but we'll see whether the repair technician agrees.
I had a great experience at Ashley furniture. Nawal was very knowledgeable, transparent and helpful in assisting me with choosing the right mattress.
Dawn was magnificent and the manager was just as great
Nawal was simply amazing. We came in just gazing and she sold us a beautiful sectional and sleeper sofa! She truly made this process wonderful. Thanks Nawal!
A lovely furniture buying experience. The store is clean and pleasant. They have great options. Nawal greeted us and found us the couch we were looking for very quickly. She was a pleasure to work with.
Nancy was a great helper and also spoke Spanish if you need the help!!
RJ was very knowledgeable and friendly! I will come back if i need any other furniture
Robin was super knowledgeable and helpful. We left with a beautiful new living room set.
Great experience with Aquarius Green. Very helpful and knowledgeable.
Terrible customer service, NO returns
Clean store, and seller was helping me through the whole time so shout out to Earl
Nancy was extremely nice and helpful. Very good at explaining any questions we had.
David was great I had to return a financed order and they went ahead and cancelled it for me and gave me a discount for the inconvenience. Great customer service
(Translated by Google) Nancy was my salesperson, excellent service, very friendly at all times, she helped me with the bed, armchair and dining table. (Original) Nancy fue mi vendedora, excelente servicio, muy amable en todo momento, me ayudó con la cama, sillón y mesa de comedor.
Great experience!
Robyn was super helpful in assisting me make informative decisions with my purchase! Definitely will be back to see Robyn for all my future furniture!
Quick and easy to buy a new mattress. Leslie was very nice and helpful.
Nawal B
I made a purchase with the help of Nawal B. She was very phenomenal and very patience throughout the whole time. I will definitely be back to purchase more.
My wife and I came in with our daughter today and were helped by Aquarius. She was extremely helpful and kind. If you come here ask for her, shes great!
Robin is and awesome sales person. She is definitely an asset to your company. Very knowledgeable about your furniture and all the extras.
Couldn’t have picked a more perfect store to walk into today. First person we came across, Robin, was so helpful from start to finish. Bless her soul, we came back to make the deal just because of her. Thank you Robin and pleased with the sale!
Robin Marin-amazing sales person. she was so incredibly sweet, professional knowledgeable, caring that I left the store to think about it and I turned around and came back because as a sales person myself, I respect a great sales person.!!!! she is not overly aggressive. She is so smooth. !!!
Aquarius was incredibly helpful and knowledgeable throughout the entire process. Their expertise in furniture quality and design really made me feel confident in my purchase. Excellent customer service and attention to detail!
Leslie is wonderful! She has helped us on multiple occasions to find the perfect furniture for our new home.
Leslie helped us find a much needed new couch, quickly and without pressure :) Most helpful and swift process!
5 stars just isn't enough! 10 stars all day long for Robin! Such a knowledgeable and patient woman. I took up so much of her time today and every second I spent in the Sanford store, she valued. This is the definition of what customer service is all about. Very satisfied with my visit and I will ask for Robin Martin everytime I make a purchase. Thank you so very much!!!🥰
Aquarius Green was very helpful and professional. I loved the abundance of energy she had. Super friendly. 😁 Thank you so much for all your help!!!!!
Nawal B provides excellent customer service.
Nancy Rivera was very helpful really nice it was a joy working with her.
My sales associate Nawal is the absolute best. She helped us find just what we were looking for. Very professional and trusted advisor. She's the best and I will let all my friends know where she is. Thank you so much! Herbert Michael
Nahid was very helpful throughout the entire process, from the moment we walked into the store. Kind, as well.
(Translated by Google) Nancy, very kind, thank you for your attention. (Original) Nancy muy amable gracias por su atención
My parents and I went to Ashley’s in Sanford, FL to look for a new sofa and love seat for my family room. I wasn’t sure exactly what I wanted and looked at all the options to find something stylish and comfortable. Nahid was extremely helpful and patient with assisting me to find the perfect set! She went above and beyond to make sure that I was truly happy with my selection before purchasing. She truly cared about making my experience excellent and I appreciate her wonderful customer service.
Earl was the best. Very patient, kind, and helpful.
Robin was amazing...Great service, no hassle.
She was extremely helpful , answered all my question and took her time with us.
Great experience with Nancy very pleasant & helpful I found my dining set
Nahid Was phenomenal! I had an idea of what I wanted, and thanks to her assistance, was in and out less than half an hour. She did make some suggestions that I truly believe will be helpful, and she was not pushy about it in anyway. Great experience looking forward to delivery.
Ms Nancy Rivera was a big help to find our new couch!
Excellent service. Explained to me every detail and answered all my questions well
Leslie was awesome! Very helpful and not pushy!!
RJ was amazing and attentive if you shop this store definitely look for him. Everyone was polite as well!
Robin was very patient with us during our transaction. Honestly was very hesitant to come into the store to purchase furniture as ive previously felt pressured before. But Robin made our Ashley experience smooth and enjoyable. Go see Robin if you want to purchase!
I went in today with my wife and Robin was so amazing. She took her time. Never made us feel rushed. Also she answered any questions we had. When you go in make sure you see Robin. And she will get you taken care of!!
Robin was very helpful, she made our process easy and painless! Thanks Robin!
Wonderful service!! Loved this whole experience!
I came in on a Saturday and came back on Sunday because of Nawal. She’s a sweet heart! Efficient and helpful.
Robin did a great job with us today!
Leslie was very sweet and helpful! Thank you :)
Thank you Earl Innis for a wonderful purchasing experience!!
Earl was so easy going, relaxed and informative. Great experience at this Ashley’s
Leslie was great!
My family is having to use beach chairs in my living room due to unfulfilled promises. I got rid of my old couches in anticipation of my 9/3/24 delivery, per the sales representative. While later reviewing documentation sent by another sales representative, my new set was not expected to arrive till 9/24. I called immediately. Two days later, I was finally told they can deliver 9/14, 10 days after initial promised delivery. I was also promised 24 month financing at the time of purchase. A different representative called me the next day to tell me they can cannot offer 24 months, only 12.
Aquarius was AMAZING! She walked us around the store and showed us the furniture we wanted and similar items to it, so we had options. She was super nice and knowledgeable about everything, able to answer all of our questions. After choosing everything, she helped us through the whole purchase, getting it financed and everything. Thank you, Aquarius, for great customer service and a lovely time 💕
Robin was very kind and attentive. Great customer service.
David was awesome and patient !!! Definitely recommend him to be your guy to help you with picking your furniture!!
Great dealing with Leslie! Highly recommend
Aquarius was so awesome and I had a great experience!!! Would definitely recommend.
Robin was a great help today. She was pleasant to speak with and wasn't pushy.
From the minute you walk in everyone is welcoming and the store looks inviting. Very clean. Staff is great! Leslie is simply wonderful! Can’t give her enough stars!! We have purchased multiple times and will continue to come back for any furniture needs!
Thank you Nawal for helping us customize our living room furniture to fit our vision.
Leslie was super helpful and friendly. We had a great experience!
Aquarius Green is great to work with on purchasing furniture. She’s very friendly and has an amazing personality, but most important, she’s skilled and confident in helping with the purchase. Five stars ⭐️
What a great experience with Earl at the Sanford Ashley today!
Robin did amazing as our sales rep. Answered all our questions and was super patient, especially with our little one.
Robin, Earl were top notch. They spent lots of time and really helped us make an informed decision.
Super happy with my buying process. Nawal was wonderful to deal with and very knowledgeable about the products that would fit my specific needs.
Nawal was absolutely amazing and really helped us find our dream couch.
Nahid assisted me with my furniture purchase. She was very patient and took the time to make sure I was satisfied with my purchase. She did was able to help me get to a price that was suitable for me. I purchased a mirror that was on clearance and David assisted me with putting it in my car. Thanks again to the team including the store manager Vik. I'm very satisfied with my purchase.
Robin has been the best sales person I've ever worked with. She was very knowledgeable and patient. Loved the way she treated my family and made my purchase experience very pleasant. Thank you Robin.
Nancy and RJ were so helpful It was actually a lot of fun ☺️ Super impressed with your store I will definitely be back
Shout out to David, he went beyond and above to help us to find what we need.he is so pleasant. Definitely go back to Ashleys for more furnitures 🙏keep up your hard work David, you are awesome.
Robin was so helpful in figuring out our furniture options.
Earl gave us fantastic service helping us with the choice of our new bedroom set in an extremely helpful and friendly manner. Five stars all the way!
What a beautiful store and the most amazing sales people! Ask for Aquarius she is amazing!!
Beautiful store and Aquarius was so helpful!! Absolutely ask for her!!
Leslie was amazing and helped us pick out the perfect pieces for our home! Thank you Leslie for making this process so seemless and fast!
Leslie was great
Leslie was a pleasure to work with. Very helpful and patient throughout the process. She made sure we knew all options to make the best decision. Appreciate a great experience.
Great experience with Earl! Thank you for taking the time w us.
Nancy did a great job selling us a couch
Just bought a bedroom set from Aquarius. Amazing customer service!
Absolutely a Wonderful experience! My first time into the store. RJ was extremely helpful and took his time to show me what I was looking for. I'm very happy with his service and will come back!
Nancy was amazing! She took her time helping me pick out furniture for my son's room. There was never any pressure and a good experience.
The service was quick and Leslie and Vik were very friendly. I was completely impressed with their professionalism and customer service. I was so impressed with the customer service I received at this company. The team was very friendly and helpful, and they went above and beyond to make sure I was satisfied. Would definitely recommend to others!
Narwal was fantastic. She was the best
Nancy was very helpful and patient with me while I was trying to make a decision!
We came in looking for Aquarius because we worked with her in the past and she's awesome! She took her time with us and we feel like we've finally found the perfect mattress for us! If you're looking for anything furniture, look Aquarius up, you'll be glad you did!!!
Nadal B was very nice!
Leslie was the perfect salesperson. Not pushy at all. Answered all questions. Explained options for financial payments. Didn’t push for items not needed.
Great experience with David since I first got into he store great communication help us with financing definitely will be back thanks 🙏
Aquarius is the absolute best. She is extremely courteous and knowledgeable. She pays attention to my needs and has outstanding follow up. I make sure I ask for her every time I shop at Ashley. Extremely satisfied !!
Came in today to get a new living room set. Nancy was fantastic and gave us the space we needed to check out everything!
You must work with Leslie!! She was friendly, patient, dedicated to quality service, and had a match for every piece! She was always there to see what we were interested but never hovered! A wonderful experience from entry to exit! Thank you, Leslie! - The blue sofa family.
I had the best customer service for young lady named Aquarius! Always with a smile!!!!
Great shopping experience and selection, poor delivery, customer service and communication. Had to be rescheduled 3 times for delivery and when it was delivered person knocked item off wall and broke it. Didn’t say anything when it happened. Other person said something when they were done because he saw water on the floor from where the item fell in dog bowl, took a picture and left said nothing. Didn’t install the anti skid pads on the couch feet. Called about both customer service said tech had to come out to house to see couch to verify not assembled fully and couldn’t mail the pieces. Tech shows up did not get the promised notification with time frame 24-48 hours before, no one is home says in email will wait till 12:43pm, while on phone with customer service he leaves at 12:40pm as I’m telling the rep I’ll have neighbor let him in as I was 30 minutes away. She was unable to reach him and had to reschedule.
Aquarius was so amazing and helped me find the perfect couch! Great location and very helpful staff
I went to the Ashley furniture in Sanford . Aquarius provided great customer service.. Well done customers first !! Thank you Aquarius for your time and patient’s .
Nawal was a great help who we used in the past we have had previous experience with her and she came through and got us just what we needed again..
We were very impressed with Aquarius Green with her knowledge and her friendly customer relations. She was excellent. We would highly recommend her to anyone. The purchase of our bedroom set went smooth and easy thanks to her expertise. Stan and Cheryl Misiaszek
I just went with my friend to Ashley store in sanford. The store has amazing collection and our advisor was Earl Innis. Omg he was such a sweet person, he cleared all our doubts for half an hour. Will definitely buy more stuff from this store in future.
David was very helpful and friendly. We were able to find and purchase exactly what we needed.
David was very patient while I shopped for a couple of rooms. My check out was quick and efficient. Thanks again for all your help.
I had the best experience buying my furniture at Ashley with Leslie! Would highly recommend her she was incredibly knowledgeable and was so helpful. I will definitely be coming back :)
Robin was an extraordinary sales agent. Very informative with all the items in the store. She was patient with us when it comes to deciding the best furniture for us. Friendly and approachable. Professional When dealing with clients needs.
Fantastic sales agent. Deserved 5 star
Nawal B was amazing very friendly and helped out a great deal with the purchase of our new bed, we purchased one and found one we liked more so we did an exchange and she was able to help us without a full refund and just paying the difference thank you for your help.
David was patient, not overwhelming, explained everything, and made my beautiful fiancé so comfortable. Lucky to have a guy like that working for Ashley.
RJ Carter did a fantastic job and was very attentive to our needs! We are going to buy from him again!
Leslie was so helpful and really went above and beyond to help
Great experience. David did an amazing job explaining the process and helped us design our new sectional, we appreciate it so much!
Robin was very attentive and extremely helpful. 5 out of 5 highly recommend. 👍
Robin was fantastic and super helpful with finding our sons bed set and living room set
Leslie has been amazing & made our experience fast and easy. She is very informative and helpful. Happy with our trip to Ashley’s!
Robin was absolutely amazing, helping with every option we looked at, color and component options! So pleasant to work with. I will only deal with her for future trips to Ashley. When signing paperwork I was incentivized to make yet another purchase. $7k in sales with just me today! Go Robin.
Robin was super helpful today! She was able to easily answer any questions that we had and even offered refreshing water during our visit! :) Thanks Robin
Great experience with Leslie purchasing our new living room furniture. Very patient and informative.
Aquarius was very knowledgeable and helpful. I would definitely recommend working with her.
Robin was awesome. Low pressure and very helpful.
Nancy was my sales associate and did a phenomenal job with assisting myself and my daughter whom was on the phone at the time. None the less we scowered the entire to find exactly what I was looking for in my sitting room. Thanks again Nancy See ya tomorrow
Nawal B was fantastic and a pleasure.
Please don't get fooled into the extended warranty. Bought a sectional couch from them and was sold on the extended warranty. they told me "you can stick a knife in the cushion and it will be covered" biggest bunch of BS! The seem is splitting on the cushion, you would think that is covered, sorry I am out of luck. Scam artist! Beware!
Great deals and friendly staff
Nawal was amazing. She answered every question and concern we had without judgement and was knowledgeable of the different materials.
Robin provided great service and no high pressure which I look for when shopping for furniture. She was nearby to answer questions but never pushy!! Love that!’ Go see Robin at Ashley Sanford!!
Excellent customer service. Very professional and knowledgeable on what we were looking for. We are thoroughly satisfied and highly recommend Robin
Amazing experience Nancy assisted with our purchase. She was very accommodating.Great customer service !!
Nawal was sweet and helpful!
Nancy was so fantastic and was very patient with us for a business furniture purchase. We loved that she wasn’t pushy and she even informed us of an upcoming sale so we could get the best deal. We are very pleased with the service!
Best experience here at Ashley Furniture! Went to rooms to go first and it was the worst experience but went to Ashley and I hope you guys come here first don’t waste your time going anywhere else!
Aquarius is the best!! Thank you for your help!! ☺️
RJ was great, no pressure just helped us find the perfect living room set for us!
5 stars for Aquarius! She was awesome at informing us about the living room set we were looking for but also was respectful of our space. We had a great experience with her!
Nawal did a great job she was friendly and professional and her product knowledge was great!!!!!
Nawał was so great to work with. She was very accommodating and patient. We had a great buying experience.
Leslie was very kind and helpful!
Robin helped us pick out a mattress and a bedroom set. She was very kind and informative. I'd definitely want her assistance again next time.
Robin is such a great helper!
Leslie was awesome. Great Experience. In and out in less than 20 minutes
Nancy was very helpful and answered all of my questions! Will be back
Aquarius was great. Came into the ashley store in sanford to get mattress and she was patient and very knowledgeable.
Visited Ashley’s furniture in Sanford looking for a pull out couch! Aquarius was super helpful and kind. So happy to be leaving today with what I was looking for :) Thank you, Aquarius!!!
Aquarius at Sanford was great, this location deserves 5 stars hands down.
Aquarius at the Sanford location helped us find the perfect couch! She was so helpful!
Vik and Earl totally hooked me up with the best pillows!! Chronic neck and back pain I am finally going to sleep like a baby. Temperpedic prolo and balance cuddle curve both zero 0. Thank you. RJ
Amazing customer service, very nice employees Vik and Earl were great
Aquarius was wonderful, just didn’t have a sectional that would fit my needs.
They sell damaged furniture! I purchased a sleeper sofa. Received a damaged sleeper sofa. Scheduled a tech to come repair it. The appointment was rescheduled due to tech being over booked. That says it all, if your tech is over booked, how much damaged furniture are you selling? On top of that the foam they call a mattress had mold underneath it. Fooled me once, never again!!!
Earl Innis was great helping us find a bed set
Robin was very helpful and patient with us as we made the choice of which furniture to pick. Will definitely ask for her again.
Nawal B was absolutely fabulous! She was extremely patient as we literally sat on every couch in the showroom. Great experience.
RJ was great! 👍🏼
Great furniture and amazing service from Robin Martin! Very knowledgeable and kind person!
Nawal was very helpful in finding us a new couch for our home. She was extremely attentive to our needs, highly professional, and friendly. Very excited for our new sectional for our home.
I order a sectional couch today from Ashley Furniture and Nawal the sales representative was so helpful and courteous and so patient with me, thank you Nawal for your help!
Subject: Thank You for Exceptional Customer Service! Aquarius, I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for the outstanding customer service I received at Ashley Furniture today! You went above and beyond to assist me, and I truly appreciate the effort and care that was taken to ensure my experience was exceptional. From the moment I walked in, I felt welcomed and valued. The knowledge and friendliness of your staff made a significant difference in my shopping experience. It's clear that you prioritize customer satisfaction, and it certainly shows! Thank you once again for your dedication to providing such excellent service. I look forward to visiting again in the future and will happily recommend YOU at the Ashley Furniture to my friends and family!!!
Nancy was very helpful and knowledgeable. I felt like she really listened. Wasn’t planning on buying as much as I did, but there is lots of things to choose from.
I just went to the Ashley furniture store in Sanford and had the best experience! Robin greeted me at the door and listened to what I needed. She led me through the beautiful showroom and let me try out couches that were in my category and price range. We found the perfect one and then found end tables that were so cute. Then on to the adjustable beds! Wow it was so much fun! Robin was so nice and knowledgeable and made it so much fun. She walked me through all the choices and helped me make the best selections for my needs! What a great experience! Robin really makes you feel welcomed and taken care of. I really recommend Robin and Ashley Furniture! They are a perfect combination! Thanks Robin! I will definitely come back to you for any future furniture needs!😀 And I will recommend you to my family and friends!
Robin was very professional and persistent. She was extremely helpful. Thank you Robin
Great experience with Nawal at Ashley Homestore in Sanford. She was exceptionally nice, knew the inventory and made the purchasing process smooth and with no pressure to buy more. Would recommend her as a sales specialist to ask for if you find yourself in the market for new furniture.
We had an amazing experience at Ashley Furniture. Robin and Leslie were extremely helpful and we can’t wait to get our new family room furniture delivered.
Earl at the Sanford location was wonderful help! He made everything simple and I am happy with my new Temperpedic bed!
Bought my so called leather couch 2 years ago for 5k. Within 6 months after cleaning with leather cleaner and conditioner the brown color is wiping off and it's white. Called and no answer at the store phone just rings. Went to the store asked for a manager. He gave me a email and number fur warranty. Sent them pictures as requested. They said they would not cover it. 2 months later a bracket of the recliner portion snapped could not get ahold of anybody.. I'm being told the couch is not leather by a local interior fab shop and I literally had to fab a bracket so it can recline.. I strongly recommend not shopping there as for a 5k couch is not was said to be. They lied and cheated me out of a warranty.
Nancy Rivera was very welcoming since we walked in. Love that she is bilingual and was to help us. Very detailed and knowledgable. A must keep. Been buying here for years and will always be our #1 go to. Thank you
Loved working with Leslie! She was extremely patient, responsive, and accommodating. Look forward to working with her again :)
Aquarius went out of her way to find the perfect set to meet our space needs. She was great! Highy recommend!
I bought a kestrel sofa, it’s excellent and Robin given all details about the sofa. It’s great to buy a sofa in Ashley
Nancy was amazing! She was so friendly, helpful, personable and truly made shopping a pleasure at Ashley Furniture! We will most definitely be back to furnish the rest of our home! Thank you Nancy! -Laurie and Mark
Robin was very helpful and showed patience during this process. I am very pleased with the customer support I received and will be back. UPDATE: Unfortunately that was the extent of my positive experience. A week later we were called and told one of the items from 1 of the 2 bedroom sets we purchased was on back order. Not a big deal. The day we were scheduled to receive our 2 bedroom sets we received a call an hour before delivery that another piece would not be delivered. When the delivery arrived it was a total of 4 pieces including my daughters bed that did not arrive. I called the store numerous times and never heard back from anyone. I also called corporate a few times and they also attempted to contact the manager of the store to no avail. Customer service told me they would contact the store manager so he could contact me. It has been over 2 weeks and I still have not heard from anyone. The 4 pieces eventually arrived 8 days after the initial scheduled delivery. If I was told prior to an hour before delivery about all the pieces missing I would not be upset. But to be called an hour before the scheduled delivery about another missing piece to later see it was more pieces was very frustrating. I went to Rooms To Go for my living room and dining room furniture and 4 days later All the furniture arrived with no issues. Definitely not coming back
David made my experience at Ashley a breeze will definitely be coming back to him for more of my furniture needs in the future!
Nahid and Robin were absolutely amazing to work with. I would highly working with both of them! Thank you to the both of them.
Leslie was amazing to work with! She wasn’t pushy and gave us our space to roam and look around. She was close by if we had any questions, but she did not stand on top of you the whole time.
Earl is the best! We came back from him helping us back in November and he helped me out so we had to come back. He’s amazing and super helpful!!!
As a college student it can be difficult to find a balance between quality and affordability. Entering the store I was greeted warmly by a salesperson named Nawal. Not only was she extremely kind and helpful, but she was also very understanding of the situation. She put a great amount of thought and effort into helping me find the perfect set for my needs. To say I was happy with the service is an understatement. Excellent customer service, can’t recommend her enough.
I went to Ashley’s in Sanford to look for furniture for my new house which hasn’t closed yet. I was fortunate to have an amazing sales person named Nahid to help me decide what furnitures would look good based on the pictures I showed her. At first I told her what I wanted and how my house looked like and she thought quickly about some of my suggestions, even though were good, she gave me better ideas and after I showed her the pictures, Nahid showed me the furnitures she was talking about and suggested in what way to arrange them, it all made sense and I couldn’t be happier. I loved her eye for detail and her knowledge of the furnitures so I told her I will be back once the house closes which is soon and want to only work with her. This was the best experience I have ever had shopping around for furniture. Nahid deserves more than five stars.
Nahid was wonderful and very helpful
Had a wonderful shopping experience with Nawal at the Sanford Store. Nawal was very helpful and helped us choose a very comfortable- sturdy sofa. Will definitely be back to shop with Nawal.
Nahid was excellent! Attention to detail, did not push me to buy anything and went over every option including color and even moved around furniture in the store to help me vision everything correctly. I highly recommend Nahid and Ashley furniture.
Today my wife and I went in and was helped by Leslie. She did an excellent job showing us what we were looking for but also let us look for ourselves which we love. Was really happy with her service.
I had a dreadful experience at the altamonte springs location years ago, and swore I would never buy from this garbage company again. Fast forward 5 years later, and my daughter wants a queen bed from Ashley as part of her sweet 16. So to much of my dismay, I purchase from the Sanford location. And of course, it’s just another NIGHTMARE experience. DO NOT BUY FROM THIS COMPANY. TRASH TRASH TRASH TRASH TRASH TRASH
Nawal was Amazing, respectable & patient. Very friendly & informative .
Just bought our couch from Sanford Ashley Furniture with Miss Robin! She was the perfect balance of helpful, while giving us time and space to make our decision. Easy in and out with all of the information we needed! Thanks, Robin!
Nancy helped us purchase our furniture and she was very pleasant. She had great customer service. I recommend this location for your home purchases.
She was very polite and a wonderful person,her name is robin
Leslie at the Sanford location is AMAZING ❤️ she had tremendous patience with me and made sure I got the best deal ♥️ I chose to make my purchase with Ashleys because of Leslie ♥️
We got a new couch and ottoman from Nawal today and she was absolutely amazing! Great customer service and was so kind to us and our small children. Definitely recommend Nawal!
Robin Martin helped Patsy and her mom find the perfect mattress. Wonderful service! Great place!
We had a great experience today at Ashley! Nahid was very friendly and helpful and discussed all of our color option with our new living room set. The finance steps were very easy and we got approved in minutes.
Earl and David at the Sanford Store. Were super. Very professional.
Leslie and robin are so amazing! Can’t wait to enjoy our new furniture!
Robin was helpful without being suffocating like some furniture sales people are.
Leslie was great to work with! Definitely recommend her and the store for quality and attractive furniture. 😀
Great customer service! Leslie answered all my question over the phone a few days before I made it to the store. Robin picked up then and finalized the purchase in person.
Nawal Mrabi was very helpfule and patient with us! Great service!
Nahid great saler agent at ashley Sandord FL I recommend her 100% she is the best .
Nahid great customers service she the best I recommend her 100% at Ashley Sanford FL .
Leslie was very helpful!
Robin she is a great salesperson, she gave me enough time to make my choice and decide on the best dining room.
We stopped on 7/2/24 looking for a bedroom set and associate Nancy to show us all the selection available we did find what we need it thanks to Nancy and the great customer service she provided to us we will definitely be back in the future thank you Nancy.
We are there to buy a bed today and Robin helps us with a smooth transition with the purchase she is very humble and experienced person
Thanks for helping pick out the best bedroom suite for my son! ♥️
We entered the store with the intention of finding furniture for our new condo. After browsing for a few minutes, Robin welcomed us warmly. She was friendly and allowed us the time to explore before approaching us for any questions. Meeting Robin turned out to be a great experience; she was not only delightful to chat with but also very diligent in ensuring we didn't miss anything of interest. Robin attentively listened to our requirements and skillfully guided us to furniture that perfectly matched our needs. If you're visiting Ashley Furniture in Sanford, seek out Robin – she made our visit exceptional!
Leslie was fantastic! She worked with us while we were planning out furniture for our new house a few months ahead of when we needed the furniture to be delivered. She even helped us when they were discontinuing our mattress to make sure we still got the one we wanted. Excited to get our furniture!
Nawal Mrabi is awesome and knowledgeable. Will buy from her again!!!!!
Robyn was so patient with my indecisiveness. She was very friendly and helpful in finding the right tv stand for me
After looking for a sofa and loveseat for what seemed forever, Nawal was very helpful and patient in our new purchase. So if your looking for a salesperson who is not pushy and is very helpful ask for Nawal!!
Nahid provided us with a lovely experience. She was quite helpful and patient
Robin m is awesome 👌
Robin was so nice and helpful regarding our purchase today. Everything was quick and went smoothly. My family and I appreciate it!
Nancy was wonderful to work with. She answered all our questions and made a sale!!
Great service
I shopped at this Ashley’s with my husband and we were immediately yet subtly greeted by Earl. He was polite, gave us some information on current sales/promotions and let us browse leisurely. We ended up finding a sectional we loved but needed to think on. The next day I returned to purchase the “Larce” Sectional and I was greeted by Nahid. She was super sweet and helped me along the process answering all my questions. I am so happy to have purchased at this location with such amazing employees. We are so excited for our new sectional not only were we able to configure it to fit in our small living room but it’s also a performance fabric!
Amazing sales rep. Helped from start to finish. Great experience. Robyn was PHENOMINAL!
Great selection, good quality, friendly sales rep. Aquarius was wonderful!
Robin was very helpful.
Very helpful and efficient.
Robin, was very informative and helpful, super friendly. Walked us thru the process, answered all our questions. Helped us to make the best decision. We definitely had the best experience
Leslie was great and very knowledgeable. Great experience.
Great experience. We purchased furniture from this store in April 2023 and yesterday. Nahid was very helpful on both occassions. Good prices, good furniture and great customer service.
Our salesperson Robin was an amazing help! From helping to price out different furniture pieces to completing the finance approval and sales process, she was friendly, professional and made our experience effortless!!
Exceptional service and attention from our salesperson, Aquarius. She was great!!
Had a great experience thanks to Robin. She was very attentive and kind!
Leslie was wonderful. Made our experience enjoyable. Highly recommend.
Robin did a great job and so happy to have someone so helpful!
Nahid was awesome. Thanks so much !
earl was great
Many choices! Good price! Quick shipping as well ! pretty impressive .
Nancy was so helpful!
Outstanding Service David went above and beyond to meet my needs and expectations when shopping at Ashley's 2nd time around.
Ashley store in Sanford Florida. Mister Earl super cool and nice guy. He help me and my wife to pick the right sofa. Thank you Mister Earl.
Sanford Ashley store. Mister Earl super nice and patience guy. Very helpful and helping in decisions to made. Thank you Earl
Earl is the man! Greate customer service.
I received awesome service at this location. Nancy was extremely helpful and made sure I did not miss a deal. I will definitely be coming back here for any future furniture purchases.
My wife and I generally get any new furniture from here. The prices are reasonable and have been happy withthe quality of the furniture we have purchased in the past. Earl was our most recent assistant in our purchase. The process was easy and without any pressure.
Aquarius is super helpful, knowledgeable and patient!!
Robin was great from the moment we arrived at the store. she was so attentive to ensure we had everything we need. Looking forward to our delivery,
I worked with Robin today and she was extremely helpful. She did not hover as I was sitting on all the various couches, but made sure I was helped if needed. I always keep coming back to Ashley Furniture :)
Ask for Nancy. She is informative and efficient.
Robin Martin is truly amazing. She took care of me from the first second I walked in the door. I truly appreciate her professionalism and caring attitude in helping me decide what was best for me. I wish I could put 6 stars!
Aquarius was great. She found just what I was looking for.She’s very friendly, and very helpful.
Aquarius Green was great! She offered some helpful suggestions.
Sales person Leslie did a great job on selling us recliner sofa. She had a lot of patience and we really enjoyed her company and making this transaction is successful one I highly recommend Ashley stores.
Nawal B. is the most kind, honest and trustworthy salesperson I have ever encountered. I came in after moving all day and looked a mess, she greeted me as if I looked like a million bucks it didn’t matter to her she treated me exceptionally well. That to me was so impressive. She has forever gained me as a customer for life. Thank you Nawal!! Your eternal customer, Marilyn Roman.
Went to Ashley Furniture in Sanford today, Robin Martin was super helpful and patient with us when we went looking for 2 bedroom sets and a new dining room table set. She was awesome and so sweet. Definitely appreciated her.
Amazing experience!! Nancy was wonderful and helped us out on an awesome couch!
Thanks Nancy you did a great job!
Nahid was so much help on today’s shopping trip! She made sure we had all of the furniture we wanted in stock and available on the day we needed it! Amazing store with amazing service
Leslie was Amazing! Very attentive but respected our space. She knew how to answer all the questions I had and made the process easy!
Miss Green was very helpful. The store is beautiful and fully stock with countless options.
Nahid was great! She was very attentive and helped us find exactly what we needed.
Nancy helped us find exactly what we needed and was very cordial and polite. Very much recommend this Ashley’s!!
Leslie was quick and amazing to work with, thank you very much!
Robin was awesome she was very helpful I would highly recommend her.
Robin was very kind and patient with me and my fiancée when choosing our first couch together. I recommend her to steer you towards the right choice for your home!
Went in with my fiancé yesterday. Idk how anyone could possibly make a decision with a sales guy barking at you every five minutes. I genuinely want to buy something but I can’t do anything with a salesperson making us feel uncomfortable.
This was my very first time shopping at Ashley and I had a great experience at this store. I came in wanting to see specific items I had seen on the web and as soon as I arrived Nawal B. greeted me and showed me the exact items I was looking for alongside other similar recommendations. She was very professional, attentive, friendly and knowledgeable. She was with me every step of the way until I finally decided to make the purchase.
David was kind and friendly and really listened to our needs; let us explore and try it all. Got a great deal on 2 mattresses & frames!! Store is clean, bright, and has great selections!
Nawal is the best employee and she deserve nothing but five stars super helpful and She gave us best deals plus she take care of us a lot definitely recommend her
Nawal served us today she was great and helpful and super nice and She’s very patient definitely five stars
Nawal was the best customer seriver ever she was very helpful and she gave us a great deal and she went above and beyond for us. We had gotten the whole house furniture and she was super helpful. Recommend her.
Had a great experience today. RJ Carter helped us and was extremely helpful and patient as we tried to make up our mind. He was attentive and not pushy. The store had a great selection. I’d recommend for sure.
Nancy was so helpful, patient and kind. Store is well stocked and clean.
Had a great experience buying our couches. Ask for Aquarius. She’s the best. We looked at different options and she helped us settle on the one that would work best for our space.
Nice furniture, reasonable prices, just didn't find anything that fit our style.
After having just moved to Florida (about an hour away from Sanford) we got to the store approximately 20 minutes before closing. We had anticipated only looking at the bedroom and patio furniture I had spotted during an earlier visit to the store. However, we decided to ask if we had time to purchase the bedroom suite. They said, “Of course!”, and that we could go ahead and purchase the patio furniture if we wanted to (we were doing two methods of payment). Anyway, because of an issue with our financing account (because of our new Florida drivers license), it took almost two hours. Those wonderful ladies stayed until almost 10:00pm to get us taken care! They were amazing! Exhausted, but amazing! Thank you ladies!!!
Our advisor, Robin, was so great! Very friendly and knowledgeable, she helped us with the info we need about mattress. Definitely we will be back!
Nancy was so friendly and knowledgeable about the furniture I was looking into. She made the process easy and was looking out for my best interest. Thank you Nancy!
Nancy did a fantastic job on the service & information when buying a bed frame. Cannot recommend any higher!
Nawal B is amazing!! Very helpful and friendly. Nawal made our shopping experience very pleasant. Thank you Nawal!!😊😊
Nawal provided an excellent customer experience for me and my kids, she is very professional and patient. I would not hesitate to go back to the Ashley store in Sanford and conduct business again with Nawal.
Nawal was very helpful and made the process to buy a couch easy! We’re excited for our new couch!
I have used Nahid from the Sanford,FL store for 2 years when I moved to FL. She is so professional, has fierce product knowledge and she always makes me happy with my sale. I recommend if you need any furnishings, ask for her at that location. She will jump through hoops to please you. I assure you !
The sales people went above and beyond to answer the questions we had. Thank you
Overall is a was a pretty good experience - we liked our salesperson. We are not certain we received all the discounts we should have, as the only special we got was one to upgrade a mattress, and if we did, we would get free delivery, which then turned into $100 delivery, so the calculated risk of throwing that on us came really close to costing the sale. But, my wife really liked the couch, so we pulled the trigger. It did cost the sale on other and future purchases - we left the store and went to Hudson's and Adjective and spent about $5K in each that day. Moving forward, we still need bar stools, bar cabinet, guest bedroom furniture, master bedroom chair and several other pieces, but we'll shop around more. The manager's decision to throw on the $100 delivery really didn't sit well with us. It's not that we're dissatisfied with the Ashley's experience, but it wasn't the best either. Having shopped around for furniture for the past month or two, I would say Ashley's is a B-, similar to a Rooms to Go.
Leslie was very professional and helpful with us today! She helped us picked out the perfect mattress for our teen boys! I definitely recommend coming to Ashley’s and having her help you in all your needs! 🙌🏼
We went in looking for a dresser for our daughter at Ashley Furniture in Sanford. Robin was our person who helped us. We ended up with a dresser and two cute accent chairs in pink! She was very friendly, professional and took care of our needs quickly and efficiently. Thank you Robin!
Nahid was the best sales woman. She was very kind and intuitive with our needs. We have an uncommon square footage in our home for our living room and bedroom. Nahid found our new addition to our home. The experience was very rewarding. I highly recommend coming into visit and speak with nahid.
Aquarius was super helpful! We were able to find our dream sofa here with her help.
Nawal B was so amazing from the moment we arrived at the store. She was so kind by coming and opening the door for my mother. From there she came and checked on us while we were looking at beds for my son. After selecting a bed we went and looked at some couches. From beginning to end she was so attentive to ensure we had everything we need. Looking forward to our delivery!! Thank you again Ashley Home Store for such a great selection.
Robin was ABSOLUTELY amazing! Kind, patient, and friendly. We will definitely be back!
Aquarius was an excellent and professional associate. Great selection of furniture at a reasonable price.
We have been long time Ashley furniture customers and will continue to be! We had a great experience today buying a sectional at Ashley. Robin was great to work with. She is very friendly, knowledgeable and patient. Answered all our questions and helped us get the best deal. We will be coming back!
Our sales person Aquarius was so helpful and nice. Great service!
Go see Aquarius, at the Sanford Location. Just got a beautiful living set today. Great service, she rembered my name from a previous visit and she made it easy to do business.
Got a great deal on beautiful furniture. Big thanks to Aquarius for all of her help!
We had the pleasure of having Leslie help us with our shopping today and couldn’t be more satisfied with her patience, assistance and kindness! Super satisfied with my experience and never felt overwhelmed as Leslie was there to answer any question that popped up. Left with a brand new couch and faith restored that furniture shopping doesn’t have to be stressful! Thank you Leslie!!!
I've shop at Ashley's for a number of years always pleased furniture & the people are so helpful but there's one person I would like to give gratitude to that's the lady that greet u as u come in great big personality just love her name is Nahid she honors ur store pls let her know . She does a outstanding job.
Nahid did a fabulous job today we loved her and our new patio furniture
Great experience with Leslie. Her attention was amazing! Ask for her if you want good advise and not feel rush or pressured to buy. Thanks Leslie!
Nahid was very helpful and got me a great deal with 0% financing on our sofa and chair!
Aquarius was phenomenal and a joy to work with! She helped with measuring and finding matching pieces. I highly recommend her! She was so helpful. Ask for her when you go.
David was very friendly and helpful. We enjoyed our experience at the store, feeling helped but not pressured.
Lovely store. Picked out what I needed easily from a nice selection and Leslie made the whole experience very pleasant and enjoyable.
I went to Ashley’s furniture in Sanford Fl and the David was so kind. He helped me with everything I needed to find at the time and helped me stay within my budget! Thank you David and Thank you Ashely’s furniture my place looks great!
Nawal was amazing! If you are going to buy some furniture, ask for her! Thank you Nawal for all your help.
Nahid was very kind and patient with us! She helped us find a dinning table that we love and fit our budget.
Robin was so helpful & patient with me as I looked for couches and furniture for my living room. She made a tedious process feel calm & welcoming!
Nahid was absolutely amazing to work with and helped me meet my home needs, Rj was a good great atmosphere to be in :)
Nahid at Ashley is fantastic and makes everything so easy.
Leslie was great, so knowledgeable and friendly. Easy to do business with.
Nawal was so patient. I appreciated her help with getting furniture for our new apartment. Thank you!
Highly recommend to stay away from Ashley stores, poor customer service support , bad communication with customers. Sadly they don’t have good quality furniture anymore.
Came in to buy a dining room table. Robin was great. Helpful in every way.
Great experience with Earl. He is accomodating and answers all our questions.
Earl was amazing!!! He allowed us to view the store at our own pace & kept checking back with us to see if we had questions. I would come back and see him any time I needed furniture!!
Nawal B was wonderful, informative, and so helpful. She made buying our sofa and coffee table a breeze!
Nahid was wonderful and knowledgeable about mattresses and gave us a good deal. Always smiling and polite.
Robin helped us find the bed frame we were looking for with it even not being in the store! We showed her the one we were wanting and she showed us one very similar to give us an idea of the one we wanted. She definitely made purchasing the bed frame easy.
Had a fantastic service from Robin highly recommend coming to see her at the Ashely location in Sanford FL
I came in to check out sleeper sofas and mattresses. Nancy helped me and took the time to show me all options. Need to bring husband by to look at. Very good customer service!
Nasal, was very helpful and knowledgeable at her job
Greeting me like the Dawn, Aquarius amazed me with her wonderful persona and customer service. I asked about a particular style chair - the nearby floor salesman said they didn't carry it. As the sales associate and I continued talking, Aquarius searched and found the style chair on Amazon, and showed it to me. That's first rate customer service!
Leslie, our sales representative, was absolutely amazing!! She was so kind to us while we were trying to decide between couches. She moved around furniture to help us better visualize our living room and even stayed late for our purchasing process. We are so excited for our new living room set (also, I would highly recommend the protection plan)!
Leslie was so helpful today! Great experience while we looked for some new home items.
David was a huge help and was great to work with!
Nahid was extremely helpful and attentive. We had a great experience shopping with her.
David Nieves did a great job.
RJ was awesome
Leslie was super responsive and helpful!
My service with Nawal B was very polite. She was patient with me moving around the store looking at different furniture and took her time making sure I was satisfied. Would definitely refer others to her customer service
I recently purchased a lyft recliner from this store and the person who helped me, Nahid, was amazing. She was so helpful and personable that I felt like I was working with a friend. She was so knowledgeable I didn't hesitate to purchase the chair and she worked everything out for me. It is a great store and I'll be returning for more furniture from them. Nahid, thank you so much for all your help and kindness. You went above and beyond. She's awesome.
Purchased a bedroom set and couches from David at Ashley Furniture and was very pleased with the customer service he provided. Was very helpful and knowledgeable about all sets in the store and also offered some great financing options. Thanks again, man!
Earl was great ! Very knowledgeable on everything we needed and an extremely kind soul !
Thanks for the help and attention Earl Innis. He's a great salesman.
(Translated by Google) Earl innis the best in sales ✌🏼😁😁 (Original) Earl innis el mejor en ventas ✌🏼😁😁
Aquarius was so helpful and knowledgeable! We picked out the perfect table!
Nawal was an absolute pleasure to work with! She made this buying experience so easy and she is so kind!
Robin was very nice and attentive and found me great pricing within my budget.
Nawal B. was absolutely amazing with helping us out, we initially came in for an ottoman table and left with a king size mattress LOL now that's good salesmanship isn't it? Talk about an upsell, anyways pls give Nawal like a major award or something like a golden couch or a jelly of the month subscription. Great job Nawal, 10 out of 10 stars!
Leslie was very attentive and so helpful. We had a great experience!
Robin was amazing! Really made us feel at home and was super knowledgeable about sales and products. Would definitely send my friends to shop with Robin!
Same day I went to see, same day I came out buying!! Robin made everything simple and easy!! Thanks!!
We just bought a chair. Robin helped us make the right decision. Great service!
Leslie was very helpful. She assisted me in finding the best chair for my needs. No pressure! Just great service.
David was able to assist me finding a perfect adjustable bed w matching dresser ! He also help me find my sofa . I have a big family and we are able to sit down all together 💙 Thank you so much ! I’m very thankful for your great customer service
Nawal was great!! She showed me every couch that was a possibility and helped me customize the one I wanted. Highly recommend!
Aquarius was the best! We told her everything we were looking for and she helped us make choices and plan out our new home! She even came out on her day off to make sure everything was finalized! Outstanding service
Hi Mrs Nahd I appreciate you do amazing job 👏☺️
Aquarius was very friendly and helpful and even found a different sofa in a different color for me at another store so I could go and see it in person. While there I found a completely different model sofa I liked and sent her a picture asking if she could give me a price and if she could order that sofa for me and she had the estimate and everything for me in minutes. I highly recommend if you are in the market for a new sofa to come see Aquarius at Ashley’s Sanford.
Earl is amazing, great store!!!
Thank you RJ for your assistance! You were great and you made it a smooth and easy process. I would definitely recommend this location especially RJ. He explains everything on what you’re paying for and what you are getting. Can’t wait to get my dinning set and couch Saturday! 🥰
Robin provided excellent assistance! I highly recommend her to anyone visiting the Ashly store.
Excellence service done by Nancy of the Sanford store.
Was at the sanford location yesterday to purchase furniture. The gentleman David i worked with was supper helpful explaining all my options with each individual bedroom set we looked at. Then Ypung Lady Gigi was also a great assistance in helping me get my credit approval pushed through with ease. Highly recommend.
Nancy at the Sanford, Fl location was great. She helped me along the way of finding the perfect bed. Great customer service.
Nancy was awesome helping my husband , mom and I the perfect first kitchen set! Super friendly and very patient as we had many questions! Thanks again Nancy!!
Leslie was such a big help! Got a great couch
Nancy is amazing. She made me feel comfortable, and she’s extremely knowledgeable about the products offered. Definitely will be referring family and friends !
I had a great experience at Ashley furniture today looking into a new living room set. Nancy was very kind, knowledgeable and helpful. She informed me of their financing option and provided exceptional customer service!
I would like to thank Nancy Rivera for her assistance and patience while I was shopping. She made shopping so much easier.
Nawal was extremely helpful and professional during my recent furniture purchase at Ashley. I highly recommend the store, and Nawal in particular!!
Nawal was super helpful and friendly. She answered every question we had. Nawal was very attentive from the moment we walked in and till we left.
Nawal B. Did an amazing job!! She was very friendly and helpful.
Nawal Benchekroun is the most attentive and kindest representative at Ashley’s! I am a loyal customer now because of what great service I was given by this top star employee. Thank you Nawal for making this purchase so easy and wonderful!
Robin was excellent. She was able to walk us thru and get us exactly what we needed . She was very informative and provided accurate information
Robin was very nice! She answered all of our questions and made us feel comfortable the whole time. Would definitely come back to see her!
Robin was wonderful. She helped us every step of the way on our new couch purchase. Would recommend her 10/10
Nancy was great! She was informative, patient, and extremely welcoming. Thank you Nancy, it was seamless.
Robin was very helpful knowledgeable and selection in store was great.
Robin was the best. So helpful, sweet and can answer any question you have. Very knowledgeable of every product in store.
Well. I was skeptical at first but the overall treatment was phenomenal. Ms. Nawal B. Was fantastic and knowledgeable with what I needed. Thank you Nawal. 😊
Great service, very helpful and friendly associate
Nawal was wonderful, gracious, and patient as we shopped for a new mattress with our two little kids. She helped us pick out the perfect mattress and went above and beyond! Ask for her at the Sanford Ashley and you won’t be disappointed!
We have shopped at many furniture stores in the area. This one by far has been the best customer service experience by far. You are very fortunate to have RJ Carter as one of your associates. Now I look forward to having my furniture delivered and set up in a timely manor. Thank you, Betty Suber
I just purchased living room furniture working with Aquarius. She was amazing! She was so knowledgeable and helped me pick out the perfect furniture. She also knew the deals and helped me find exactly what I was looking for. The process was so smooth. Buying furniture is painful, but she made it easy. I was in and out of the store in under 30 minutes. I highly recommend her. She works at the Sanford store. Make sure to ask for her when you are there!
I am so glad we came to this Ashley store. My husband and I were greeted and assisted by sales rep Nahid Ahmadi. I went to several stores and finally found the perfect bed and amazing mattress. Nahid was very knowledgeable and educated us on the quality, the financing, and the delivery. She was very personable and professional. I highly recommend her as a great sales rep. Please hire more people like her.
I was very impressed with the selection and pricing! Our sales lady was very helpful and professional! Highly recommended!
Robin Martin did a fabulous job of showing us furniture and giving us tips about style! She is very nice and smiles a lot! I highly recommend her; she is very professional and helped us shape our house!
Leslie wasn't pushy, gave us space but was there to answer all questions, and then she let us know about the clearance items which were perfect for what we wanted. This is the type of experience and customer service that keeps us as repeat customers.
My sale person Leslie , was very patient, well informed about what customers service means. Amazing experience.
Robin was super supportive and very helpful in getting our couch and recliner together.
Robin was so wonderful and helpful with us today! She was very kind and patient with our indecisiveness and helped set us up with a great couch and delivery. Thank you so much!!
Nawal was very helpful, attentive, and quick.
Aquarius was EXTREMELY HELPFUL! She went above and behind to help us with what we were looking for. However, we are so disappointed with Synchrony bank. We didn't know that they made the decision to decrease my credit with Ashley
We are looking for a sofa and a chairs, the experience was great. Nahid helps us with our search. She was so nice and professional.
Nancy R. Was great!! 😊
Very much happy with the service given by Nawal .. totally recommend
My go to store! I have furnished two homes with Ashley Furniture, and love the style, quality, and service. If you are going in, I highly suggest asking for Nawal to help you. She is very knowledgeable, helpful, patient and kind. Highly recommend!
Newel helped me a ton!!! I couldn’t tell the colors between different chairs and tables …. She carried dinning chairs all over the store helping me match tones and colors! So helpful. Definitely recommend!
It was a great experience finding our sofa. With a toddler and baby in tow, time there was limited of course🙃, but very productive. Aquarius, our salesperson, was fantastic, extremely knowledgeable on her inventory, and helpful. She knew exactly what we were looking for, comfort and durability, we went with the Alessandra couch, it is super cozy. Product arrived less than a week later. The delivery crew was courteous and in and out in less than 5 minutes to assemble. Would definitely purchase from Ashley furniture again.
Nice store, great staff, Dawn is exceptional at what she does!
Wonderful experience. Nancy helped and made process easy.
Nice selections. Good experience!!
Robin Martin at Ashley’s furniture in Sanford was so delightful and extremely helpful today with helping us pick out new bedroom suits for both our children and helping my wife and I get the perfect mattress for our bed! Robin was absolutely wonderful! Thank you!
We needed new bedroom furniture for our growing kids. Robin helped us find the perfect fit for their rooms. She’s so kind and friendly. Her professionalism and knowledge are superb! I highly recommend Robin at Ashley’s for all your furniture needs.
Robin was the best with helping us find everything (I love my new bedroom furniture!)
Robin is so fun!
Nawal B is Awesome ! Always finding time to thoroughly explain all details of the furniture purchase. Highly recommended 😊
Aquarius was great to work with! Very helpful and a joy to get to know!
Thanks for be so pleasant
Leslie was amazing!
This is a beautiful store with a huge selection of reasonably-priced, very nice furniture and accessories, and a helpful, knowledgeable staff.
Nawel was absolutely pleasant. We left satisfied and so comfortable with our purchase. I will be back because of her pleasant kindness
NAWAL WAS GREAT HELPED US FIND THE PERFECT SET FOR OUR LIVING ROOM ,
Robin was amazing! She showed me the pieces I was looking for, was patient, and I didn’t feel pressured. She was knowledgeable and put all my concerns at ease. I’m grateful for her help during this process.
Robin was amazing and super helpful. We walked in and she helped us find the perfect sectional for our family. We will definitely be back to work with her in future!
We had an amazing experience today with Nawal. She made the entire process very easy and was able to make our vision come to life. Definitely will continue to work with her in the future.
Nancy Rivera is so helpful and accommodating.
My bf and I went in searching for a sleeper sofa. Aquarius was extremely helpful amd relatable and made the experience absolutely fun and amazing, and we ended up purchasing the best sofa
I’ve been very pleased with the service at Ashley. Earl is knowledgeable about the choices available, and will go over and beyond to help his customers. I appreciate his professionalism, and would seek him out again should I need to.
MS. Nahi, help me out a great deal. Everybody should go to huh to get furniture and see. Help me get furniture less than 10 minutes. And the furniture was very good. Thank you for helping me.
Earl was very attentive to what I was looking for and my price range. He was very helpful and I was in and out of the store in less than 20 minutes. If I have to buy Ashley again, I’ll ask for Earl definitely.
leslie great costumer services i will back . thank you
Nancy from Sanford was very helpful. She helped us make a good decision for our purchase. She was patient and acted very professional. We look forward to getting our item delivered.
Wonderful service with Earl. Was very patient and gave us time to look around. We were able to get what we needed. Thank you Earl. Definitely recommended!
Great salesperson, Earl! Was attentive to our needs and very friendly. We got exactly what we wanted. Highly recommended.
My experience today was fabulous! Nancy R. was so helpful, understanding and so patient. She never got pushy or try and up sell us. Thank you for all your help Nancy, we appreciate you
Leslie was amazing! Can't wait for our new couch to come in. The whole experience was nice, simple, and relaxing. Not pressured to buy anything right this second, which made the whole process very calming.
Had an awesome experience with the salesman
Robin was EXTREMELY helpful and was able to suggest alternatives for out-of stock or discontinued pieces I had picked out. I would HIGHLY recommend using her services if you’re in the market for new quality furniture.
helpful sales associate
Nahid was our salesperson and was a kind, sweet, wonderful person! She was extremely helpful and helped us select quite a few pieces of furniture. We are extremely pleased with her professionalism. We look forward to working with you in the future, Nahid!
We came in to look for a new couch, Nahid was wonderful and attentive and helped us find something within our budget. Would highly recommend!
Robin was amazing! Very patient took out the time to explain everything from the minute we walked in the door
Nancy is a rock star! Go talk to her and she will get you all squared away with all what you need!!
David from sales was great. He didn't pressure us into a purchase and was very up-front and honest about the furniture and business processes. He made us feel very comfortable and I highly recommend this Ashley store if you are looking for furniture
Wonderful experience and phenomenal customer service from sales agent David!!! I was in the market for a new bed frame and he helped me at the store and online navigate my purchase. Quick, efficient, honest, friendly but NOT overbearing as compared to my other endeavors! David went above and beyond with explaining everything and help me! Can’t say thank you enough.
I just bought at Sanfords Ashely’s, Nawal B. Helped me with the purchase I 100% recommend to find her she is very nice and helpful she took her time to break down every detail of the purchase multiple times and was very kind during the whole process. We are glad she was the one that helped us out today, we had a great experience on our first furniture purchase.
I WILL BE BACK!!! Nawal Benchekroun! A pleasant spirit and a patient soul. I’m a very indecisive woman and it takes time for me to settle on exactly what I want. Nawal provided me with everything I needed. Informing me of my options and education. That alone helped me with making the decision best for me. No rushing or treating me as if I was a dollar. As an esthetician passionate in providing my clients with a personal and memorable experience and Ms Nawal gave me that and more! Because of her you have a loyal customer. !! - Janasia
We were at the store 2/29 received by Nawal at the entrance, since the first approached, she was great and try to gave us the best deals, also gave us a great orientation about mattress. We are super grateful and more than satisfied with the service end with chairs, sofa and a great mattress that we needed so bad. Make sure you ask for Naval in you next visit. 😉
Robin Martin
Went to the Sanford store with a specific piece in mind and was assisted by Nawal. She was the perfect mix of helpful and patient while I measured and decided. Very pleased with her assistance. Thank you Nawal!
Knowledgeable customer service and assistance Nancy was a pleasure to work with, check out the Sanford location if you’re in the area
Earl was amazing!!
(Translated by Google) Excellent service, I was assisted by Nancy, very attentive and explained everything in detail. (Original) Excelente servicio, fui atendida por Nancy, muy atenta y me explico todo detalladamente.
If you’re in the market for furniture David is your guy! Super patient, very friendly, and extremely knowledgeable. Turned a stressful process into a smooth experience.
Nawal was very professional and informative. She is very friendly and kind. I enjoyed my experience at Ashley's because of her.
We found some great chairs right away! Robin was a huge help, but not overbearing, go see her!
I just want to say that I purchased a dining room set from the Sanford, Florida Ashley Furniture Store by phone and the assistance I received from RC and other staff members was amazing. My set is scheduled to arrive next week. I will be visiting the store on Tuesday to complete my furniture needs. Thank you Team Ashley!
Great customer service and great prices! Robin Martin was very patient and super helpful, I recommend the store 100%!
Great customer service
From beginning to the end. Nahid was nothing short of amazing, she ensured to confirm every detail and our satisfaction was guaranteed. When you visit this location ask for Nahid.
Amazing customer service always meeting the customer at the front door as soon as you walk in
Stopped by my favorite furniture store Ashley's today to look for a new headboard. I was greeted and helped by Robin who was wonderful and helped me pick out what I wanted. That's why I always shop here!!!
Great customer service, Earl Innis helped me with all my bedroom and living room things i needed!
Highly recommend Aquarius Green. No sales pressure and very knowledgeable. Super patient with us also!
Nahid is amazing! This is our second time buying with her and she has made both experiences great. Awesome customer service and very helpful. Highly recommend seeing her if you are in the market for new furniture!
Had a great experience. Nancy was very helpful and patient. Highly recommend
Nahid was wonderful, patient and gave us time to think and accommodate each request. Didn't push us at all and was so pleasant to work with.
Robin helped us out of today and was extremely thorough and kind. Would recommend her to anyone looking at purchasing new furniture.
The BEST buying mattress experience ever. Ask for advisor Nawal, she was really interested in what I needed not only to push me the most expensive option.
Nancy treated us very well and I love the furniture!
Leslie is great! Very helpful!
Nawal was very helpful and very knowledgeable
Went in this store recently and was very put off by a saleswoman who wouldn’t stop trying to pressure my wife to let her hold our one year old son. She kept making weird comments about him and trying to get him to react in a way that made it seem like he wanted to go to her. This made my wife very uncomfortable as she is not the type to be rude and I had to step in and say no to the woman incessant requests to hold him. I understand it’s customary for the sales people to follow people around the store to offer help and make sure they get the commission if you buy and they help you but she seemed more interested in our son than helping us. I know it’s a sales tactic to seem interested in someone’s child especially if you have kids or grandkids but the delivery on this just came across as very creepy. Rest assured we will be buying from a different Ashley Store when we decide on a couch.
Nahid was so helpful and kind. She gave us the space to look around but was also readily available to answer any questions. When we were stuck between two different options she was able to show us the unique features of each sectional so our decision became much easier. I highly recommend asking for Nahid if you visit Ashley Furniture of Sanford. She will make your furniture buying experience a seamless one.
Leslie walked up to us the minute we walked in and answered all of our questions. 100% would work with Leslie again when coming to buy furniture!!!
Robin this very nice person and help me to chose a nice beautiful dresser Thank you so much
Nawal was my sale rep, she was truly AMAZING, answered all my questions, very knowledgeable! I highly recommend going to the store and ask for Nawal!
Bought a new couch and service was good. Now waiting for the delivery.
Nawal was very helpful giving advice on the types of beds and how they were made. I give her 5 out of 5. Was very nice letting me try out all the beds i was interested in and even some that I didn’t think about.
Great experience. Nancy greeted us right away and introduced herself, asked our names, and asked what she could do for us. She knew her merchandise, prices, plans, and was very attentive to what we asked but was not pushy. Thanks for making it so easy!
Excellent service with Nawal, nice experience
Great clearance sales … excellent customer service. Thanks Nadhid
Earl's great, took care of us, and got us the deals we loved.
Very professional 😃
Very helpful staff!
David is very knowledgeable about all the theater style sofas and loveseats. Professional and courteous.
Aquarius was our shopping advisor. She helped us find the right dining table for our home!
Ms Nancy Rivera was awesome and made my shopping experience easy and fast. 10 out of 10.
Noel was great. Found the couch of my dreams thanks to her.
Nahid was great. I asked not to be disturbed while I was shopping. She was there when we needed her. Good experience and we bought exactly what we wanted. Thank you Nahid.
Excellent customer service by Leslie. Very informative, attentive and professional.
Great people to work with extremely happy with my sales person.
Fabulous salesman
Great experience with Earl Innes today
Robin was great!
Thank you Nancy R! Me and my wife went in looking for a sofa and loveseat. Nancy right away was able to help us narrow them down and picked our dream set. We didn’t feel pushed or pressured and was provided lots of info also.
RJ and Robin were both great and helped us with any questions we had. They were great at being present but not hovering over us while we shopped.
RJ and Robin were very helpful. We found what we needed and walked out happy.
Nancy was super helpful and knowledgeable of the inventory. Thanks Nancy!
Purchased with Nawal! She is so great and very thoughtful of our needs. Thank you for such a a great experience and can't wait for our new couches!
At first Robyn was very patient and helpful and took her time with us. She really went above and beyond and made this a great shopping experience. Edit- that was until the horrible experience we had with the delivery. Told would be between 12:45 & 4. Finally got here at 4:30. Delivery guys did not speak a word of English. Refused to take our old mattress even tho Robin had told us they would. It's like they got our money and then couldn't care less. Serious disconnect between store and delivery. Very poor customer service after the fsct. They sure took our money quick enough tho. We were told by Robyn they would take the mattress but when we called to complain were told she basically lied to us and that is not there pllicy. Because of the delivery issue will never shop at Ashley's again. Awful experience.
Robin was a pleasure to work with. She was able to find the perfect piece!
Robin is absolutely amazing. Love her personality she helped me and my mom so much. Will definitely refer this place to everyone. I will also be back soon!
Robin was quick to greet me at the store entrance. Told her exactly what I was looking for a she showed me the options. She gave me all the time I needed to shop around and walk the show room before I made my decision. I quickly made my decision and the whole experience was great and quick.
Nice staff, helpful and patient.
Awesome experience. Execelente service and attention. Informative and explained between one set and another. Have me pricing options and explained every detail. Her name is Leslie in Sanford.
Nancy was so helpful and friendly to work with! I bought an amazing set for an even better deal. Dont delay
nancy was so friendly and had amazing customer service mannerism. helped me find a piece i love for my living room — will return in the future! ❤️
Nancy was great, she helped me go through and find the perfect dresser. Such an easy transaction - thank you!
I was at the store today and my sales person Aquarius was amazing and very knowledgeable. The sales manager Moe was also super helpful. Great experience.
Earl was so pleasant and helpful!! My visit was quick and easy. I love Ashley Furniture! ❤️
Nawal was so awesome. She helped me with pics while I was researching from home, and then met me at the store on her day off. Really appreciate her amazing customer service! Thank you Nawal!
Lesley was very helpful and she helped us get great furniture at a decent price. Our entire house is Ashley furniture so this will be a welcomed addition.
What an awesome time we had working with Nancy. She was very patient with us and gave us expert advice.
Nawal was a pleasure to work with!
Nancy was fantastic. Great customer service from this Ashley professional!
Excellent service, happy with all the help from salesman
Sanford location was great! Lesley was so helpful and knowledgeable.
Robin Martin is awesome! Great service and with a smile!😁
Leslie was very patient and helpful as we made our decision for our newest purchase! We would definitely come back and request her in the future.
Robin was extremely helpful and friendly. She helped us tie the room together even better than we imagined!
Robin is amazing! She’s super helpful and got us a great deal/exactly what we needed for our space. Highly recommend :)
Robin was extremely attentive to my mom and I while we looked around for my first purchase! She was extremely patient and spent hours showing us all the best options for us as well as explaining all the financing options.
Rj Carter was very professional and allowed us to browse hassle free while giving us the best information and financial options available. Will purchase from this store again with that level of professionalism!
Nawal was amazing, she walked us through the store to find exactly what we were looking for! She didn’t pressure into anything but helped us find exactly what we were looking for!
Nancy Rivera was very nice and extremely helpful, I found what I wanted and she made the process easy. Thank you Nancy
Nawal was very helpful and knowledgeable with what we were looking for and with the purchase we made at Ashley Furniture!
Great experience, Nawal was very helpful and knowledgeable. Highly recommend.
Good service, very quick response, to any and all questions.
I was assisted by a lovely woman named Robin. She helped me understand the differences between the different types of mattresses and the benefits. She was very helpful.
Earl was extremely helpful with helping us find our bed and frame great experience
Exceptional Service from Nancy I wanted to take a moment to express my appreciation for the outstanding service provided by Nancy, your sell representative’s . She has consistently demonstrated a commendable dedication to her role. Nancy's willingness to help, genuine understanding, and attentive listening skills have truly set her apart. It's evident that she not only understands her job well but also goes above and beyond to ensure customer satisfaction. I believe Nancy is a valuable asset to your team, and her exceptional performance reflects positively on your company. Thank you for having such a dedicated professional on your staff. Best regards, Zamore
My wife and I were very impressed with the professionalism of your sales associate Robin. She was very knowledgeable and helpful in us making a decision on a new couch for our vacation home. We would definitely recommend her to family and friends.
(Translated by Google) It is an excellent experience, from the moment you enter the store, David, very cordially, guided us to what we were looking for, and we continued with Nancy, who made us feel at home, the quality of the products, the aesthetics, along with the Prices are the best we have seen. I recommend it 100%. We find what we need. Thank you. (Original) Es una excelente experiencia, desde que se entra a la tienda, David, muy cordialmente, nos guió a lo que buscábamos,y seguimos junto a Nancy, que nos hizo sentir en casa, la calidad de los productos, la estética, junto con los precios es lo mejor que hemos visto. Lo recomiendo 100%. Encontramos lo que necesitamos. Gracias.
Great customer service and help! Moe and Nahid were amazing! Definitely will come back if we need more furniture
Nancy was great to work with.
Leslie was very helpful. Although our initial purchase did not work out due to size, she was able to help us select something just as lovely to compliment our room.
Talk to Nahid if you need anything, she is the best. I will always recommend her to friends, family, anyone. She never makes you feel pressured like a lot of sales people can. She is kind, courteous, efficient, and smart. She will make suggestions if you ask and you can trust her expertise and experience.
The whole experience was great. Our sales person was very nice polite and professional. He didn’t pressure us and let us decide when we were ready.
Nawal was fantastic with helping us select the perfect furniture for our house. Once we decided the process took less than 20 min. Thank you so much.
Leslie is amazing!!!
Aquarius was such a pleasure to work with when picking out our new furniture for our new home. We will definitely come back to Ashley’s for any future purchases.
Leslie helped my mom while my sister I were there for moral supposed. Making a larger purchase after the loss of a spouse is difficult and she made it a lovely experience for us all.
Make sure you inspect your items when delivered and not rely on honesty that they didn’t damage your items and just pushed them against the wall to hide it. I moved my couch to find a huge tear on the backside so my plans to move it to the center of the room can’t do. I called the store and they will do nothing. I bought furniture for my entire house. I won’t shop there again due to dishonesty of delivery truck people and the unresponsiveness of the store.
Earl was fantastic and super helpful in helping us buy our new vouch. He was also excellent in explaining different mattress offers as we are also looking at mattresses. Beautiful furniture and non stressful!
Robin was wonderful ! Very helpful and made our shopping experience Amazing🙌
Awesome sales help
I just had the most amazing, stress free furniture buying experience with Aquarius! She was great with helping me make decisions on a new bedroom set and sectional. I would definitely recommend that you work with her if you need furniture. I will definitely work with her again!
Lesley was great 😊 she was very friendly & very fast! Highly recommend Lesly !
Nawal helped me find everything I needed. She was knowledgeable and friendly and fun to work with. I found all I needed to furnish my new condo. And I'm grateful! She made it so easy.
Ms. Nawal was amazing and very informative and patient . My overall experience was excellent if your looking for furniture stop in and she her.
Aquarius was awesome!!
Nancy listed to all of our wants and needs and gave us recommendations based on what we were looking for. She didn’t pressure us into buying more expensive or something we didn’t want just to make a sale. We also had our 2 toddlers with us and she was great and patient with them as well- she let our son call her “grandma”
Ask for Aquarius.. she awesome, sweet and will take such good care of you!!!
The Ashley's furniture store in Sanford was great. We have shopped there before. Robyn was great! She was close enough to answer questions that arose, but allowed us time to shop and wander around to find what we were looking for. She paid attention to our needs and was very helpful in finding a living room set that combined what my husband and I were looking for. We made rhe purchase and cannot wait until it arrives.
Nancy was the best, would be happy to come back.
We got a great deal on a clearanced furniture set, and RJ was extremely helpful with our purchase. He was kind, courteous, and professional! His team had our merchandise ready to pick up by the time we got to the store with a truck, and made the process very easy for us.
We worked with Nawal, and she was amazing! Great service, very attentive and informative. Great experience!
Nancy Rivera is awesome !! My sister bought furniture today , my daughter is getting an apartment we will be back to see her for her as well ❤️
Nawal B was so amazing in helping us purchase our bedroom set for our home. She was super helpful and helped us get the best deal and financing options available. We would 10/10 recommend Nawal if you’re planning at shopping at Ashley’s furniture in Sanford FL!
(Translated by Google) Excellent service from Nancy Rivera, 100% recommended (Original) Excelente servicio departe de Nancy Rivera, recomendada 100%
Nawal was amazing to deal with will definitely come back and buy more furniture from her 🤩
Great experience and sales lady Nancy was awesome
Leslie was amazing! Great price, value, quality, and speedy delivery. I will definitely be a repeat customer.
Thank you so much for your help. Nancy was awesome.
I was greeted right away and the sales person was very attentive and helpful
RJ was very professional and listened to what I wanted.
Leslie was so helpful and patient. She gave us options for pricing and lo financing. We are excited for our purchase to be delivered. Her demonstration of the mattress was fun. We will be back again when it's time for other home upgrades. Thank you so much Les. We loved our experience!
The Ashley store in Sanford was great. RJ was my salesperson and I would highly recommend him
Very Nice and honest RJ was our sales guy very nice guy
I’m very pleased with Nancy’s assistance while in the store today…she answered all my questions knowingly and pleasantly. Thank you very much for everything!
Nancy was wonderful! Answered all our questions and very helpful and I'm seriously thinking about buying the couch.
Nawal was amazing. Super helpful and patient.
Nawal was great.
Nancy was awesome from our first meeting until our purchase was finalized. She showed me exactly what I was looking for and the choices were plentiful.
Very professional sales personnel and management..
Bought leather couch set in 9/2022 and it's separating at the seams and leather is peeling. Contacted warranty company about it, and they have ghosted me. Shop elsewhere for pieces that last. Avoid Ashley and avoid their so-called warranty. Edit: Ashley contacted me because of this review. I was hopeful we'd get somewhere, but nope. I requested a refund of their worthless warranty, and haven't heard back in 2 months. They don't stand by their product. Shop elsewhere for better quality.
Super people at the Sanford location. Issue is not with them.Issue is with the warranty. DON'T BOTHER WITH WARRANTIES FROM ASHLEY! You'll get the runaround. You'll get rescheduled, and the only notice of which comes via email two weeks after them missing the original warranty repair date. UGH. OH! BEFORE THE DELIVERY GUYS EVEN TAKE THE FURNITURE OFF THE TRUCK, GO LOOK AT EACH AND EVERY PIECE. Is it all there? Is it all brand new stuff? Is it all in good shape? Are there any missing pieces? Check for termites in the wood. Check that the furniture is dry. Sit in your sofa while it's on the driveway. Is it the same as it felt in the store? Does everything work on it?If any unsatisfactory conditions exist, REFUSE THE ENTIRE DELIVERY. According to the other reviews here, this is an issue all over Florida.
Salesperson, very helpful and professional.
Nancy was amazing!
My girl at Ashley’s helped me make my first big girl purchase! I walked in 30 minutes before closing and she made everything work out for me!!! I love you Nawal!!!!
Robin was absolutely wonderful! Helped me order and understand everything I was getting!
Nawal was extremely helpful and professional. She answered all my questions. The transaction went smoothly. I can’t wait to get my furniture.
Earl was great, will recommend him and Ashley’s to friends and relatives
Nahid, our sales person was absolutely wonderful and attentive
Sagittarius was very helpful. Thank you
Nawal was so great and helped us with everything we needed. She's the best!
Robin is amazing! Super knowledgeable and helpful! Very sweet and energetic. She was not pushy and answered all of my questions without judgement. Thanks a million Robin!
Robin is simply amazing! She helped us get our living room set for our new house. She is so kind and helpful! This store location is a gem!
Honestly, I went in today to look for furniture. I did not find what I was looking for but Earl was nothing but kind and helpful! And I felt like I needed to write this because lately it’s hard to find good customer service in general and Earl exuded such excellent service and kindness. So if you go into Ashley in Sanford ask for Earl he will take good care of you.
I had a great shopping experience with Newal. I was able to find the perfect sectional. I would recommend her to anyone.
I wanted to share my excellence in customer service from Aquarius today. She was extremely helpful when picking out furniture piece's & provided me with her full cooperative time!
Worked with David on getting a new bed and recliner and had a Great experience. Thank You David for being patient
I had a wonderful experience shopping at Ashley’s furniture the Sanford location Nawal was very helpful attentive had the patient to explain every question and concerns I had she was absolutely amazing thanks you Nawal for all your help.
If you need any furniture or any decor for your house you have to visit the Ashley Furniture store in Sanford. Ask for Aquarius, she is an amazing sales rep. and will get you the best deals on whatever you are looking for. Aquarius was very helpful and showed us around the store and explained the different pieces that we were interested in. We found the perfect living room set, and a king bed frame to go with our mattress. They have a huge selection of furniture for your entire house. They also offer finance options if you are interested in getting your purchase financed. We will definitely come back the next time we need anything else for our house. I highly recommend this furniture store in Sanford.
Nawel was asbsolutely fabulous! Knowleble, friendly and pleasant!
Our customer rep Nawal was very helpful and patience with our time at Ashleys. She helped us find the perfect couch at the configuration we liked. The couches at Ashleys are beautiful and comfortable at the perfect price 😁
Nawal was super nice and helpful with with the ideal look we wanted for our missing piece in our home!
Leslie was very helpful and informative made shopping for furniture easy.
Wonderful buying experience today at Ashley’s in Sanford, FL. The sales person Nahid and Manager Mor were both fantastic. I definitely recommend this store and their employees. They were both Fantastic!
Nawal just helped me find the perfect patio set and set up delivery. Very happy!
Nawal was a great help. She greeted me as I walked in and assisted me to find just what I was looking for.
Hust got a new sofa. Aquarius was the best!. Not only she show me the best options she gave the best price ever. Ask for Aquarius , she is the best
Nawal was very helpful and efficient when selecting and purchasing new dining set.
Nawal was amazing! She was so knowledgeable and showed me all of the options that would best suit my living room. Ask for Nawal for all your furniture needs!
Loved my visit to Ashley today! Upon entry I was greeted by Aquarius Green and she couldn’t have been any better! If you are going there and want a great experience - ask for Aquarius! She is knowledgeable, personable and patient. Never pushy and seemed to genuinely care about my needs and satisfaction. She took the time to get to know what I was looking for and showed me options within and below my price range. This allowed me the opportunity to gauge the quality to determine the best investment for me. Although I wasn’t purchasing today since my move isn’t close enough yet, which I disclosed to her, she still provided excellent customer service! I will be asking for her specifically for all of my visits. Thank you Aquarius!!!
My wife and I have purchased from Ashley furniture before and today we were shopping for a high quality but reasonably priced book case to display pics of our kids and grandkids. We were blessed to have Aquarius Green assist us. She showed us the perfect product, answered all our questions and helped us with a great price including assembling the book case and delivery. Aquarius is an amazing young lady and we thank God that we were lead to her. She is a an amazing asset to the Ashley team. Thank you Aquarius!!!
My husband and I purchased a rug and then came in a few weeks later and bought a couch. We worked with Aquarius both times and she was the best! She was very friendly and helped us design our new living room! If it wasn’t for her I’m not sure if we would have bought a new set! We will definitely be back to buy more and will work with Aquarius!
Nawal was amazing in helping me find the perfect bedroom set. She was attentive and so nice!! Made the process so easy as well.
Nawal was amazing with us today and helped us get all of our patio furniture. Highly recommend!!! She definitely went above and beyond for us!
I am super happy with my recent experience and purchases at Ashley. I was greeted by Nawal, who was exceptionally kind and helpful. She took time to help and recommend furniture that perfectly met my home needs . i recommend Ashley , specially with experts like Nawal
had a wonderful experience shopping here! Nawal Marbi was a wonderful and experienced person to work with. She came in her day off, never pressured us, let us have our space to look around, and she was very sweet. If you shop here, be sure to ask for Nawal! she is amazing.......
Nahid was awsome, very informative and attentive to what we were looking for. We bought a bed!
Leslie Stern was so nice. She was very familiar with the inventory in the store. I am very happy with the purchases I made today. The sofa is to be delivered tuesday. I love my pillows. They make my neck comfortable. Thank you Leslie! You deserve a shout out!
Nawal was such a huge help with selecting a beautiful dining table and chairs! She is great with interior design and communicating ideas. Highly recommend asking for her on your next visit.
We always buy our furniture at Ashley, but our experience today was beyond wonderful with NAWAL, she was wonderful and we left the place more than happy!!! Thanks again Nawal. From Bri and Jeff happy customers 🤗
Ask for Aquarius!!!!!
Nawal was perfect ! She gave my boyfriend & I the warmest greeting right when we walked in. She helped us with all of our needs it’s our first apartment together and she guided us every step of the way. Also she was very patient with us, which we really appreciate. If you come to Ashley furniture in Sanford please please please ask for Nawal !
Bad customer service department. Bought dining room set only to have the chairs delivered dirty and wet. I reached out to the customer service department and was told they would send out a tech to review and replace. The tech came out and only was going to spot clean the 4 chairs which was unacceptable. I paid for a new set not one with what appeared to be used and worn chairs. It took extra time and effort and reaching out to other venues to get it reversed. It hasn't happen yet but I trust it will.
Personal service, no pressure to buy, sales spent 2 hours with me to find the perfect items for my home. Felt like a valued customer!!
very tentative
I really enjoyed my experience working with both Earl & Nancy!! I’ve spent a lot of money at Ashley and I’m happy!
Aquarius was amazing! She looked at pictures of my house and helped me get exactly the perfect furniture we needed. Do yourself a favor and ask for her.
Great selection, great customer service, Aquarius was the best! She took the time and answered all my questions, and really helped me get exactly what I wanted!
Nawal is a wonderful sales associate. She is very friendly and helpful. It was a pleasure to buy furniture at her store.
Nawal is AMAZING. She is extremely knowledgeable, very pleasant, and really professional.
Nawal was extraordinarily helpful and kind. Thank you so much for a wonderful experience at Ashley’s!!
Great customer service, a shout to David, for taking his time and not forcing a sale of a product. Gave me many different options.
Excellent friendly service
Wonderful working with Dawn. She went the extra mile to make sure our order was handled properly.
No pressure salesman. Found exactly what I was looking for.
RJ, in the Sanford store, was our salesman and he was terrific! He was patient with all of my changes and questions. He was very helpful in our purchase of a bedroom set and mattress. I can highly recommend him to anyone looking to buy furniture.
This is going to be an updated however, very long review I would like to think Vic the store manager for all his help and getting me a resolution to the problem that happened to my loveseat. Back in 10 / 2023 he was not the store manager at that time, but he stepped up and assisted me when the former store manager left me in the lurch.. back in 10 / 2023. I purchased a Francesca dual power reclining sofa with console and i had it delivered and before it even got into our residence the delivery men dropped it 4 feet from the bed of the lift gate on the truck my heart sunk because I saw it got dented. I contacted the store because I wanted to refuse the delivery. However, none of the delivery men spoke any English, which I find wrong delivery people, must be able to communicate with others. I went back-and-forth with the original store manager and Customer Service. I reached out to Vic after dealing with Customer Service for many months he told me he was the new store manager and he would do what he could. I finally got a resolution with his assistance after a couple attempted deliveries of an exchange that were really no better than what I had , And going round for round, dickering back and forth with Customer Service escalation department, I was finally issued a partial refund, I don’t think without Vic this new store managers assistance. Would I have been able to even get that far so my rating has gone from -1 to a 3. I hope the store and the company appreciates a store manager that’s actually caring enough to go out of his way to assist someone because clearly it was a battle before he got there he saw something wasn’t right, and it attempted to correct a wrong even though because of Customer Service escalation department, which is not in his control, it took longer than expected. We finally got to a resolution, so thank you so much. I appreciate everything you did. I honestly wish we had more customer service representatives that were located inside the United States that understood and spoke a language that people understand that would probably bridge. A lot of the issues that I had to deal with because they’re given a script and they stick to the script. they don’t care about Customer Service they don’t care about your problems and I really think that if some thing is in the United States, we should also have United States customer service reps. There are many people that are disabled or semi retired that would be more than happy to work part time from home, answering the phones for Ashley Furniture.
Nawal was very helpful and patient working with us while we picked out the best mattress for us. She was very helpful in providing tips for the best mattress for our sleep styles.
Nancy was absolutely amazing. Got a great deal on a gaming desk <3
Awesome experience!! Great customer service and willing to help no matter how long it takes. If you go to the Sanford store…..Dan is the man
Nawal Mrabi was so wonderful!
The salesperson's service was very good and the goods were delivered 3 weeks early, which should be a very happy thing. But I didn't get any notification or call before they shipped it. On a rainy day, the delivery person casually left the goods on the ground at the door. All the goods were soaked and the boxes were rotten. Very bad experience
Very friendly. They really listen try to get you the best deals
Great experience, wonderful people
We had a great experience working with Nawal. She was extremely helpful and attentive to detail in helping us decide the best furniture for our home. She spent the time to make sure that we went home with high quality furniture that we’ll love for years. Highly recommend!!
Great experience! Nawal was amazing helped us find the perfect mattress
(Translated by Google) They speak Spanish!!!! And they are very helpful. David got me a good deal. Recommended!! (Original) Hablan español!!!! Y son muy serviciales. David me consiguió un buen trato. Recomendado!!
So thankful with the staff specially David who helped us find both a bedroom set with mattress and a dining room for our new house!!! Definitely will be coming back in the future!!!! If you need anything ask for David he will find you the best deal!!!!!
My husband and I had a great experience this weekend working with Nawal! We were able to get everything we needed and more!
Worked with Nawal Mrabi, she was nice, and provided a lot of support and insight. Very good customer service!
Excellent in-store service from sales person Aquarius. She is knowledgeable and friendly. She got an understanding of my needs and wants and made excellent recommendations. I will purchase again in Sanford and request Aquarius as my salesperson. My delivery was prompt and efficient. Overall experience with Ashley Furniture Sanford,FL, excellent.
Just don't do it- at least not unless you purchase in-store. I purchased furniture online (HUGE mistake). They described it as dovetail and soft close drawers. Not even close. This was as cheap as something I could get from Big Lots (for 1/10th of the price). It was basically a cardboard box with a glued on drawer front. The driver wouldn't take it with him and said I had to call customer service. Nobody in customer service seemed to understand English. Days later, they still haven't picked this up. They've charged my card and now I'm paying for this and the furniture I had to buy to replace this cheap, poorly constructed furniture. The online policy says you have 72 hours to report online purchases. We reported within 10 minutes of the delivery and they still won't pick it up. Save your money! Shope elsewhere. If you buy here and expect customer service, you'll get what you get. I'll never purchase furniture from here again. I can't wait to get this out of my house!
I would like to do this survey after delivery.. the last time I purchased furniture from your store the same piece of furniture was delivered two times damaged. I hope this time is better.
Nawal Mrabi was a delight to work with. She immediately greeted us at the door to let us know she was available to us for any questions. She helped us decide on the perfect sectional for our new home. She put all of her talent to use in helping us sketch out the space and everything! It was great! I would work with her again on any given day.
Dawn and the Sunday afternoon gang made my day! Always the best experience at this location with Dawn taking the lead. We're return customers, since 2017 and will keep coming back to our 'go to' store location for home furnishings. Highly recommend 😊
We bought a $4000 couch and purchased the warranty. Couch was delivered. Later I noticed a 6inch cut on the couch that clearly is from a box cutter. I tried to contact the warranty department that is outsourced to another country that don’t speak clearly. I filed a claim 4 weeks went by and haven’t heard from anyone. Called and spoke with the store I purchased from and was told the furniture has a 1 yr warranty with Ashley so I need to file a claim with Ashley first, so I did. I sent pictures of the damage. Two weeks go by I still have not heard from anyone so I call customer service and now they have to schedule a technician to come out to investigate the cut. Now we have to wait 3 more weeks before this can happen. I called the store I purchased from and basically got they can’t do anything. So they made their sale. I will never by anything from Ashley again and would not recommend to anyone else. Extremely poor customer service.
(Translated by Google) Very Friendly and Helpful Nancy (Original) Muy Amble y servicial Nancy
Dawn was so friendly and helpful here at the store!! She made us feel so comfortable and welcomed. The experience was amazing and we want to come back for our future furniture.
Nancy it's excelent. Pleasure to do business with her. Help me and my mom and speak Spanish as well
Ms Nahid was excellent in her customer service. Right from the beginning to the end , she was pleasant, friendly, and professional. Will definetly come back in future.
Nancy was a great rep. Very fast and smooth. No nagging or nothing.was always not far from us as we were shopping for assistance. Very very helpful.
Nahid very helpful! In and out fairly quickly. Showed lots of options too.
Nawal was so helpful and I received the best care and attention from her! I will always shop at Ashley!! I send all my family and friends to Ashley to buy their furniture from Nawal! She’s the best!!!
The people at this store were very helpful and were not pushy about making a purchase. Store was very clean and love the layout.
RJ Carter is an exceptional salesman, I didn't feel pressured to make a purchase right then and there at all! Yet I still found the furniture I was looking for in the same day visit. His professionalism made me feel at ease during the entire process. He was attentive and knowledgeable, and I would highly recommend his service to all future customers.
I called Ashley’s to place an order. I t was easy and my furniture will be delivered in a few days!
Robin Martin was great! She gave us plenty of time to look around and was not pushy at all. She was knowledgeable about all the furniture colors and patterns available. She knew about new options available online only that were not in the store; and able to show us comparable colors so we were comfortable with our purchase. Very helpful and an absolute pleasure to work with. Thank you!
Nahid is always a pleasure to work with. I never feel pressured to make a decision or a purchase when I come in, but I always end up coming back and purchasing anyway. Great experience at this store. Very satisfied with the quality of the furniture.
We just made our third purchase at this store, a dining room set. We have previously purchased two bedroom sets and we are so satisfied with the quality of the pieces for the price that we paid. We have warranty but have never had to use it. Go to this store and ask for Nahid - she is always so helpful and offers great design tips that we never would have thought of on our own!
Nancy was an absolute pleasure to work with! Ask for her!
Dawn was so wonderful helping us even though we were not buying. Thank you for everything!@
Nawal, was very professional. She has a very cheerful and friendly demeanor and was very helpful. 5 🌟🌟🌟🌟🌟❗️
Nancy was a great help and we enjoyed her personality!
Very enjoyable shopping experience 😊 no pressure but always helpful and available when needed and I loved all the different selections to choose from all in one store 👍
I had purchased a new home and needed to furnish multiple rooms, I had gone to Ashley’s and selected a few sets for each room, one being a living room set which included a sectional and ottoman ( all paid in cash) the sales person mentioned an extended warranty that we could purchased that would cover ANYTHING if something were to happen to the furniture, unfortunately less than a year has passed and the cushions are flattening, I’ve reached out to the warranty department, they sent a technician out to assess the cushions to determine if we could get replacement, after not hearing back for about two weeks I reached out and was told that wasn’t covered through this warranty that I paid $600 for, I then requested a refund since I didn’t feel I was given proper information and the warranty was of no use. Another week has gone by and I still haven’t received a refund nor have anyone reach out to remedy the situation. Save yourself the hassle, go with another furniture company and don’t let them up sell you.
What a great guy. Very knowledgeable. Loves his job.
Nancy excellent person treated us super
We walked in with the intention of just browsing when Aquarius greeted us and provided a STELLAR experience. So kind, so knowledgeable, and extremely helpful with the financing so we were able to make our purchases day of instead of coming back later. Highly recommend tracking her down whenever shopping at this location. 1000/10 will be coming back to her for future needs. Thank you so so so much, Aquarius!
Aquarius and David are great. We have been here twice and everyone is very helpful. Would definitely recommend.
I have purchased from Ashley’s furniture for years and cannot believe the level of service that I have been provided lately. I purchased a bedroom set, mattress, and couch at the end of last year, which was my most recent purchase. The headboard has LED lights that do not work. I have put two separate orders for repairs and it still does not work. The technician, Bonito, has been to my house two times and blamed the remote not working the first time, then the wiring the second time. The last visit to make the repair was on August 3rd. To this day, the parts have not been ordered and the headboard is still broke and has been since the purchase of it. I have visited the local store in Sanford Florida, and spoke to the sales manager that goes by Moe. He advised that the Altamonte Springs, FL store was to blame and that I needed to reach out to that store since that is where I purchased the headboard. I have called several times and spoke to numerous employees, Freya, Watley, Jose, which all informed me that they would leave a message for the manager, Sedrick, to call me. I have reached out to corporate, even left a message for Human Resources, to attempt to get a call back. I will never shop from Ashley’s again. This has been a nightmare.
We had been looking for furniture for weeks. Finally ended up at Ashley in Sanford and were greeted by Nawal. She was patient and helpful and was able to find us just what we needed. Whole family loved it too which is so hard to get everyone to agree. Thanks Nawal!!
Walking into the showroom we were greeted and acknowledged immediately. We spent time looking at several different bedroom sets. The whole time the sales associate was professional, patient with us and knowledgeable of the products. The delivery drivers were also professional, friendly and attentive while setting up the bedroom set for us. Everything went perfect. We are very pleased with are purchase. We will be returning for future purchases. Great team! Thank you!
Nancy was very friendly, helpful, and professional while helping us find a new mattress. Nancy is also very knowledgeable about each brand and type of mattress and what they have to offer.
Nawal Bench is amazing! She knew the perfect mattress to help my back and I can't wait to sleep. She also assisted with my parents living in Wisconsin and getting new furnishings for their place here in Florida. Go see Nawal! You won't get a better experience🤩
Leslie, was amazing, answer all ours question, very helpful. We definitely will came back.
My wife and I shopped at the Ashley store in Sanford Fl. We had a Great experience with our salesperson Robin. She helped us with a wonderful shopping time. We did finally buy a living room. Thanks again Robin😎
Robin has been wonderful.
Very friendly and knowledgeable staff. Happy with the experience.
We shopped at several stores for a new mattress. Robin at Ashley was very genuine and really helped us make the right decision. The store in Lake Mary, Fl was a pleasure to work with!
Acuario was awsome with the service.
I had a wonderful experience shopping here! Dawn was a wonderful person to work with. She never pressured us, let us have our space to look around, and she was very sweet. If you shop here, be sure to ask for Dawn! Edit: What I have to say now is only a reflection of my experience with Ashley Furniture Delivery. I have just had the worst experience with Ashley Furniture. Everything in my guest bedroom was cleared out because you can't have any furniture before they deliver, but when they came to deliver they discovered something wrong with a piece of my furniture. Customer service called me and the woman I spoke to was so rude to me. I asked her what my options are now that they aren't delivering my bed and the one I had in there that my elderly parents are sleeping on is gone because they told me I had to remove it before they would deliver my new bed. She refused to work with my to come up with options, I told her I wanted to be compensated at least for this horrible situation we are now in and I asked to speak to her manager. She never came back to me, never had her manager speak to me, and I waited on the phone for over 35 minutes. She eventually hung up on me. I am pregnant and we need to put the baby furniture in that room along with this new bed, and we can't do anything now because customer service was so horrendous. On top of all of this, the delivery people left without me formally refusing the furniture because I had been waiting to speak to customer service for so long they said they had to move on to their next delivery....so they left without me actually refusing the delivery. I want to be compensated for this absolute horrible experience. This has made me never want to purchase from Ashley Furniture ever again.
The variety was impressive, they were friendly and very professional, but since we arrived Nawal treated us very friendly, professional and with his recommendations we made the purchase and we are very happy!!! I recommend it 100%
After waiting 6 weeks for the delivery of my table and chairs they are changing the delivery date the day before delivery. It was confirmed 2 days ago to be Aug 26th. It is impossible to get any one on the phone to help. When you call the store it goes to the customer service line that is no help! I’ve already cleared out the old table like they asked me to do. I will not order from Ashley furniture again!
Great store. Super selection. On-time delivery.
Nawal was amazing , she help us no matter how complex our needs . I definitely recommend buying furniture from this store, with Nawal's advice and suggestions. Happy Customer !
abby’s customer service is the only reason i still shop here
Great place, products and service!
So this is my second time in 2 weeks coming to Ashley. I almost didn’t come back due to my first experience w a sales person in years. Luckily I did come back and found Nancy! Complete opposite from my experience 2 weeks prior. They should have Nancy train everyone else on how to treat customers! PS now she is getting Al my money! Lol
I usually forget to write positive reviews but I was so happy and even cried in the furniture store that I figured the post was well worth it to all those looking for something specific or just window shopping because my experience at Ashley’s furniture was a game changer thanks to Aquarius and Moe! Aquarius went above and beyond to understand my style preference, helping me select the perfect bedroom set that suits my taste and my overall needs. I thought I was all set with my old mattress, but after trying out options in the store I couldn’t believe the difference a high-quality mattress makes. We recently moved here so there wasn’t any room in the budget for a new mattress, but Aquarius made it happen because she knew how this would improve my quality of life. Initially I was happy to get a dresser and my bed off the floor, however with Aquarius’ expertise and knowledge she got me everything I wanted not just needed. Did I mention they also donate thousands of dollars of product to children in need. It was just as satisfying ringing the bell at the store where everyone, employees and customers alike, engage in an uproar knowing that signifies a sale that helps contribute to those less fortunate. Overall experience was absolutely amazing and so thankful for Aquarius! She deserves more than just 5 stars please make sure you ask for her for your future purchases! You won’t regret it!
Aquarius was extremely helpful and able to find the perfect solution for us. If you are shopping for anything at Ashley’s furniture ask for Aquarius for top notch customer service.
The sales associate RJ was friendly and informative and was able to match us up to a sofa within the price we were hoping for!
Nawal was so helpful both times we came in over the last 3 weeks. The first time we were “those people”, you know, the ones who come in an hour and a half before closing and had to be let out when we left because everything was locked up. We did leave after purchasing our bedroom set and living room set along with a bookshelf but without Nawal’s help, we wouldn’t have been able to make decisions on any of it. Even though we loved everything we bought, when we had everything delivered we realized the living room set was just too big for the space so we went back today and again, with Nawal’s help and patience, we were able to find exactly the right set for our space and can’t wait to see it set up in our home. I have nothing but great things to say about Nawal and the manager along with Diana who helped facilitate the return part of the process. We will definitely be back for any future furniture needs.
Very clean store, great Selection and could not be happier with the service Robin provided. Low pressure like shopping with a friend.
The seller have high professional ethics and gave us the best quantity and quality customer service. We bought sofa recliner and dining table and will go back to her at 121 Towne Center Blvd, Sanford, FL 32771, United States Thanks 🙏🏽
Let me just start off by saying, how beautiful the Ashley's location in Sanford is. The showroom is gorgeous, it's clean and a beautiful, comfortable atmosphere. Robin M was immediately inviting. Her presence was professional but also felt like she truly cared about us finding our happiness during our furniture buying process here, I've unfortunately had such bad luck in the past. Robin changed all that. I've never had someone wanting me to buy a temper mattress so badly. She guided us through every question (and we had alot 😅) and won me over in the end. Our experience and purchase was beyond satisfactory, smooth, simple and Robin had a genuine smile the whole time. Thank you so much Robin M and Ashleys sanford. We will only see Robin at the Sanford location for our future purchases!!!
My family and I have bought furniture several times at this Ashley store. Today we worked with Aquarius and had a wonderful experience. We laughed a lot and she got us a great deal! Can’t wait to see the furniture. Thanks to all!
We just had the best experience with Aquarius today at Ashley Furniture in Sanford! She found us exactly what we had been looking for, and we are very happy! Thank you so much, Aquarius!
Nawal is the best sales associate she listens to your needs and makes furniture buying a pleasant experience. I am a repeat customer. I always ask for her assistance so when you go to Ashley‘s, ask for her by name.!!!
Staff was very friendly all around. Aquarius helped us out, and was just wonderful. She helped me with all my questions, and gave me time to just sit and think about my decision. I appreciate her for this, she wasn't trying push the sale or pressure me into anything. She helped me decide what was best for me and my family.
Wonderful experience with Nancy. She was very friendly, helpful and knowledgeable. She is now our go to lady at Ashley forever! 😁
Worked with Mo. He listened to me and produced excellent results.
ROBIN is the best!! She helped us get a perfect bedroom set such an amazing and friendly person she will be my go to person for my next purchase.
Staff were very friendly with no pressure to purchase.
We love our new lanai furniture! Great sales experience with Leslie in the Sanford, Fl store. Delivery guys were on time and delivery went terrific. Someone even called after the truck left to make certain we were satisfied with the delivery service. We’ve purchase most all of home furnishings through Ashley and will continue.
Leslie was great! We love our new lanai furniture!
Perfect place to buying,good prices
Went to the Ashley store in Sanford Florida and dealt with RJ who was not only professional patients courteous knowledgeable. Because of anything we made a 6,200 purchase and honestly probably wouldn't if it wasn't for him thousand stars for RJ.
Nahid was so super helpful and gracious I'm so excited for my new furniture! I'd recommend her to everyone
Greatest customer service and discounts all over the store No complaints
It was a great experience.
Quick visit to the this Ashley store in Sanford and had a great experience. Excellent meet and greet by Robin Martin, smiling and courteous. Robin was respectful and professional, respected our time and space as she showed up at the right time to engage in a more specific detail conversation on the Tempur Pedic mattress.
The guys came to deliver our items on Tuesday. We were told Wednesday and I guess there was some miscommunication. They dropped off the mattress and said they would come back with the base. My boyfriend informed them he would not be home but I would be. He let them know I was 4 months pregnant and I would not be able to move the mattress. They let him know it was okay and they would move it. They come today to deliver it and I tried to communicate about the mattress and they ignored what I was saying and proceeded what they were doing. I asked them if they understood me and they said they didn’t speak English. So I called someone to tell them for me and they said it wasn’t their job but they would do it. They went back to move it but they didn’t and stood around my home looking lost. I couldn’t ask what was going on because they didn’t speak any English. I get a call from Ashley’s saying that they won’t move it because the mattress was dirty. The mattress has some pine needles on it I guess from when it was moved from my old house. But there is nothing wrong or gross about my mattress. It’s just old. I’m pregnant and so I can’t move it. Or I totally would have moved it. But they told my boyfriend that they would do it. I had a maintenance guy here working on my sink that moved it in less than a minute. Now you guys have three men here crying about leaves and a man in my house doing plumbing saying he will help me. I get it’s not part of their job but we were told they would help me since I was pregnant. So once it was moved by someone else. They proceeded and when they left I noticed my closet door was broken. It’s cracked and off the hinge. This whole delivery process was very frustrating. You have three men who were very rude to me. You should prob have people that speak English or at least broken English so they can communicate with your customers. And maybe people who are friendly too. I truly don’t appreciate this and it’s very disappointing and I have no interest in doing business with Ashley Furniture again.
I was in the store today Saturday 16 June 2023 and we were greeted by Robin Martin, she was very professional and informative about the furniture. She made us very comfortable as we were shopping for a chest and viewed other furniture we would like to purchase and we will definitely be returning for a purchase. She wasn't pushy and very patient.👍🏾☺️ Thanks Robin.
I have bought several piece from Ashley and I have always had great experiences!
Got all my furniture there. Every time they treat us super nice. Our sales person always help us with a smile and uses her expertise to help us make good choices
I bought a recliner that was delivered damaged. No problem things happen. I called and they sent a warranty guy (super nice). He had to order parts and when parts are delivered to my home they would reschedule repair. Got parts and new service date. Today is the day to fix my recliner…..nope they sent wrong part. Ashley who is paying me for my time off from work? You have sent me a broken chair and now the wrong parts to fix it. I called and no one has called back. I need a new chair that is 100% please. If you want cheap/damaged furniture Ashley is 100% your store.
I have called to schedule for appointment 4 times with customer service - appt set and day of appt, no one arrives and no heads up appt was cancelled. Went ahead and bypassed customer service (outsourced overseas) after 3rd no show appointment to call the store I purchased from Sanford @ town center to speak to the woman who sold me the couch. She was conveniently very friendly while trying to sell the couch and chair, but now surprisingly rude and unsympathetic to the fact that I still do not have furniture to use WEEKS after I spent a four thousand dollars. It appears she has received her commission and now human decency is no longer needed. Abby at the location is very friendly and this has no reflection on her, as her customer service is impeccable. She was super helpful and understanding of how frustrating this process has been. I have spent over 10k in Ashley in the last 6 years. I’ve never left a negative public complaint bc it’s time consuming and can be cringey, but this woman’s treatment of me while I was in tears, oh.. I will tell anyone and everyone who will listen for the remainder of my ENTIRE existence on this earth about my deplorable experience :)
Great prices and awesome customer service!
Good furniture store with lots of selection
Always the best place to remodel my home!! Quality of product and great customer service.
Very helpful with a great selection
Amazing customer service. Thank you Nawal.
I Enjoyed my visit.
Worst customer service after you make your purchase. I came into the store, was very specific on what I wanted. all I wanted was a really big recliner that was microfiber and when you recline it stayed in the reclined position and didn’t shoot you back up. I was reassured by the sales person that the recliner that I want that they didn’t have in the store did such things and was microfiber made the purchase recliner was delivered Three days later I called the next morning and told them I did not want the recliner. It did not lock in the reclined position. They made it clam said it was gonna be 72 hours before somebody could get to me. It was seven days told them that I didn’t want the recliner. They insisted on sending a tech out. Told them they were wasting their time I wanted a recliner not a brand new recliner that had to be fixed. Tech came out, told me that the sales person should’ve never told me that this recliner locks in the lock position because it doesn’t told me that he was going to make notes for Corporate two days later lady from corporate calls and denies my claim for new recliner said I did not let them know in time told her that I would like to speak to her boss I have yet to receive any phone calls or anything from their customer service. It has been over a month.
Delivery was terrible..non speaking delivery driver hung up on me..I'll never order anything from this store again.
The manager Mo was very professional and polite ! We will definitely call if when we need something else or go into the lovely store ! Great service Thank you Mo
By far the best showroom and service I have experienced in the area.
Friendly and helpful staff
We had a great experience! Aquarius was amazing! Her and I kept in contact for about a month until my husband and I were ready to purchase. She answered every question I had and kept up with me as I added and removed different sets (it’s hard to pin down what you want when everything there is so beautiful, lol). 10/10 great customer service! Beautiful showroom! Great quality furniture! Excited to fill our new home with beautiful furniture!
Seguimiento del transporte del Matrees Lo colocaron dentro del apartamento Me dijeron que si tengo preguntas Para mi buen servicio gracias si los recomiendo
I went to the store to purchase a recliner. They did not have it in stock. I spoke to the lady about what I wanted and I assured that I wanted a microfiber recliner that when you recline it locks in the recline position my $900 recliner was delivered no damage but when I sat in it, I noticed it did not lock in the recline position. You sit back and it send you back up, my recliner was purchased and delivered on Wednesday. Thursday morning. I went through the proper channels and told them that I wanted a replacement. They insisted on sending out a technician to fix it. I told him I did not want my chair fixed because it was brand new I wanted a replacement now they’re telling me I waited too long for the replacement and I should’ve called within three days which I did poor customer service. Absolutely poor. So it’s my fault that the sales person gave me false information and it’s my fault that the customer service representative that I spoke to you the day after my furniture was delivered didn’t take notes properly. Rest, assured, Ashley furniture you will not hear the last of me.
Great experience! There was a large selection that was set up like a room, so it allowed to better visualize how it would work in our space. David was very helpful and highly knowledgeable about the product and made us feel confident with our purchase. He coordinated the delivery around our schedule and was very patient with us as we were deciding.
Ashley Furniture in Sanford was able to order the pieces I wanted and they were delivered in a few days.
Nice place
(Translated by Google) ASHLEY almost 100pre have the same models and parts. 1 time in the blue moon, it is that if they change, the floor models. Boring in that respect. But on the positive side, the place is great. Very good service (Original) ASHLEY casi 100pre tienen los mismos modelos y piezas. 1 vez en la blue moon, es q siacaso cambian, los modelos de piso. En ese aspecto aburre. Pero en el lado positivo, el lugar es grande. Muy buen servicio
Our sales rep , Aquarius Green, was great! She was knowledgeable, trustworthy, and fun. It felt like we were talking with a member of our family. We highly recommend her and Ashley Furniture.
My furniture I ordered and I pay so much money come with a defective couch. I call them and email many times them even send a technician to assure me that was defected and still my couch is still not replaced or fixed.
Had an amazing experience at Ashley furniture. Nawal at the Sanford location was amazing she help us find exactly what we wanted. She is very knowledgeable, friendly, and extremely helpful. She knows where everything is. I’m really impressed with her. She made the process easy. We know we will be back and we know who to ask for when we go. Thanks Nawal for making it easy to shop at Ashley’s! Appreciate all your help.
Thank you to my salesperson Nawal for an amazing experience while shopping for my new bed and adjustable mattress set! Nawal was a true professional patiently walking me through about all of my options. Her expert knowledge of all of their products helped make my purchase super fun and easy! Thank you! I will recommend to others! Sincerely, Happy Customer! I wanted to write a follow up review for the amazing continuity of care for Nawal’s customer loyalty. I had several follow up questions while researching my new king size bed and adjustable mattress as I diligently researched the best brands and deals for my special needs. Nawal continued to answer all my questions with kindness, patient, and customer dedication. Again, I was impressed with how knowledgeable and professional Nawal continued to be during my challenging search. Thank you Ashley and Nawal.
Dawn met us at the door and directed us to exactly what we were looking for. She did not follow us around, but gave us our space to browse. She came over to check on us and gave us suggestions. Never felt pushy but helpful. When we decided on the pieces we wanted she put our order together promptly and professionally. Friendly, kind, professional and most of all knowledgeable about the products
Robin greeted us and took me to what I was looking for. I wasn’t sure and she suggested another one which I absolutely fell Inlove with. She was very patient and let me decide without any pushy like sales tactics. I decided and we bought one of the two and was very pleased. .
Robey, our sales associate, was amazing! My college age daughter and her friend had to pre-shop for me because we were furnishing a vacation home and I don't live in the area but she does. Robey was so nice to them and actually treated them like buyers from day one! Yes he is a sales person BUT they visited several other stores in the area too and not everyone was even nice to them. We took two days once I arrived to pick and furnish our home. Robey was very patient and did not crowd us while we were making our decisions. He was a Five Star representative for Ashley Furniture and I hope if you are in the Sanford, Fl area you will stop by and do some shopping with him! Not to leave the other staff out because they were very nice to us as well! Thanks Robey we appreciate you and will certainly be back!!
We had a great experience with Ashley's and can't wait for the couch to arrive! Robin Martin was our sales associate and she was amazing. She was patient and knowledgeable. She helped make sure we got a great deal and confirmed I was comfortable before moving forward. I didn't feel pushed or pressured at all. Alot of these reviews mention complaints after furniture arrives so I am glad she gave us her number as well! Thank you Robin for all your help!!!
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Excellent shopping experience!
Aquarius was very knowledgeable and fun to work with. She went the extra mile for us
Very pleasing and enjoyable.
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Nahid is Excellent, she is very professional and friendly.
I worked with a beautiful woman named Aquarius. She was very helpful. A+
Amazing service. Robin was very helpful and I was in and out.
Leslie was very pleasant and knowledgeable. Lots of choices in mattresses. Very easy transaction.
Great customer service, Thank you Robin for all of your help today. I look forward to shopping here again.
Great customer service and we found everything that we were looking for in store
We went into the local store, Sanford location, a month ago. We placed an order to be delivered to our new house Jan 14th. Which gave them 3 weeks to get the products in. We called to confirm delivery they stated they would have to deliver today, the 21st. We said okay, no problem. We have received no confirmation phone calls, and when we call into the customer care line not one single person can locate our order based on any of our information. Which makes zero sense because….. we provided and confirmed our contact information, address and names. In addition to this, you can’t reach anyone at the store location. Mind you… our order consisted of one coffee table and two end tables. Not a huge living room set.
the Sanford customer service is very good, but they cannot help with anything that requires service of your product! corporate office is the problem apparently!!!!! which offers the worst customer service that i have ever experienced, the quality of furniture sucks, i have been waiting for a technician for over 3 weeks, the corporate office has ignored the emails and calls from this store and when we finally get a technician scheduled (after a manager at this store as to get involved) the appointment gets changed without consultation. if we do not keep going to the store or calling the store nothing would be accomplished, i do not want this furniture that i wasted 3000 dollars purchasing, in as little as one month it looks like we have owned it for 10 years, still waiting for a resolution!! 🤬
R.J in Lake Mary did a great job not giving up on me and finding a couch in my exact size/price range. Extremely professional and top-notch service. Head over to Ashley and see R.J if you want a 🔥 experience!
If I could give this place a negative 5 I would! Don't ever buy from them. I spend $6,000 on furniture in November and they have yet to finish building it. They had been a mess from the second they came to my house to drop it off. I even told them to take all there furniture back but they don't even want it back. They also said they would give me 40% of my money back because of the hot mess they have done not once, not twice and not even three times but four times. I am trying to save the headache for you so don't ever buy from this place!
Easy to get what we needed, friendly staff
David was amazing!!!!
David was fantastic and helped us get the perfect couch! Thanks!
Attentive, no pressure
Earl our sales rep was very friendly and profesional. He was knowledgeable about the products and delivery process.
Good quality and very good service from the saleperson
We found a really nice sofa grate sales people
Bought a bedroom set and every piece came damaged. Technician came out and made repairs said he was done and the item was not repaired. When I showed him he admitted it could not be fixed and would have to order a new piece. Very disappointing that you pay for quality (?) furniture and everything comes damaged
Great customer service and additional discounts from what I would have gotten from buying online.
Good selection - tags and signs a little confusing. Lots of sales help was around.
Salesperson Earl Innis and his coworker David (did not catch his last name) corrected an issue with an item delivery for me. They both went above and beyond expectations to ensure customer satisfaction. For that, I will turn to Ashley for all my future furniture needs. Thank you both.
Happy with the $6,000 furniture that I recently purchased however when my $500 recliner was delivered the left armrest cushion was lumpy, very poor build quality. I was told twice that someone would be giving me a call very soon to resolve the matter but I have yet to hear from them. VERY POOR customer service after the sale. I will never shop there again. Buyer beware.
The staff at this store isn't the issue, however the quality of furniture and the customer support you get from Ashley is a joke! I have been going back and forth with customer service about a warranty claim for months. They keep bringing already damaged replacements... is it too much to ask to have furniture that's not already broken? Customer service is over seas people that can't speak English and read off a script. Learn from my mistake and don't buy ANYTHING from this company!!
The store had a lot to choose from. Nancy, was my salesperson. She was so helpful, patient and friendly. Delivery was quick. Would definitely go back for more furniture.
They are very kind and professional.
Worked with a lady called Nahid and she was very attentive and polite! Highly recommend you get her to help you out, secured me with a bed, bed frame, and nightstand. Could not be happier with my purchase.
Leslie was a very knowlegable and patient sales assiciate. She knew her merchandise and did not try to force anything other than what we asked for.
I was sales representative Amanda was absolutely amazing. Guided us through the store with a lot of patients. Showed us everything that was available. Did not try to talk us into something we were not interested in. The best sales experience I’ve had in a furniture store in a long time. Thank you Amanda.
The selection and in-store service was great and the prices are much more attractive than in the many other furniture stores we have visited. However several pieces were delivered in need of repair. Despite making many phone calls, the company remains unresponsive and the issues unresolved after all these months. Very disappointing and upsetting!
I searched online for the style I wanted. Just a basic traditional sofa not a recliner. Found it, website for the local store said in "stock ready to deliver". I wanted to sit in it before I purchased. I went to the store and they said the don't stock it. What they have, is on the floor. They did have one on the floor that was acceptable but of course it was twice the price. Left a bad taste. With 2 German shepherds and a husky we buy furniture fairly often. I'll spend more time shopping other places next time.
Robin was great. Answered all our questions and was a great consultant. Not overwhelming!
The sales person, Aquarius, at the Sanford FL store was amazing. We ordered two barstools and we are right now 1000 miles from the Sanford store. She helped us with everything. I highly recommend this store and Aquarius. Carol Dean.
Nahid was amazing, 1000/5 stars best time I've ever had in a store like wowee I have had my faith restored in humanity tonight
Good shopping experience. Gr8 customer service
Great customer service! Thank you
Bought sofa and loveseat in 2020, was offered a deal to receive $500 Mastercard gift card post delivery . But never received it, had to check with elite rewards and store back and forth many months. When I went to store and asked the store manager he said they can’t do anything. Never buy furniture here they don’t follow what they promised.
Was a pleasant visit. Salesperson Leslie was extremely accommodating with assisting me. Will definitely return when looking for furniture.
i was greeted by Amanda who told me where to look for what I wanted. she told me she would check back with me or if I had questions just let her know. wasn't sure which piece I wanted so I asked for her card. I was texted her contact info and the next day I went back to the store and Amanda helped me with my purchase. no pressure which I liked.
Canceled delivery 15 minutes before arrival. Had no reschedule date to even give us.
Do not purchase from this company. Our furniture came damaged and after 8 days of no call or email we decided to return the set. So far I’ve been told by the store ONLY corporate can do a return. Now corporate says that ONLY the store can do a return. This is the single worst purchase I’ve made. I have managed retail for almost 20 years and have never seen anything like this.
The couch cushions are crushed after only 2 years. I need a LED light for the entertainment center. I've been directed to 4 phone numbers and two websites and I still can't get a new LED light. I will NEVER buy a product from Ashley again. Huge ripoffs!
Horrible customer service, so many things went wrong or got mixed up with my orders. I am so disappointed with Ashley. I do not normally post bad reviews but this really was a horrible experience. Beautiful store and furniture and a couple of the girls in the store were great but communication needs improvement.
I’m so disappointed with Ashley furniture. The delivery guys came in, unable to communicate due to language barrier, impatient and lied stating that the items are to big to bring upstairs and left with the furnitures.
Purchased online and I have experience the worst customer service. Trying to return an item is made almost impossible by incompetent customer service. I will never purchase from Ashley Furniture HomeStore ever again!
Horrible customer service. The agent did not responded any
Our salesperson, Aquarius, was very nice and allowed us the time to look around without any pressure. Nice selection of accessories.
Robin is a Great Customer Service
I tried recliner called samir at store, i purchased it, i received a recliner with noisy engine under it . It completely wasting of money.
Great Prices - Once they figure it out. Great prices. Always get the manager involved to make sure you are getting the right price - Lots of national ads that the local stores don't even know about. In the end it was perfect - just a few hurdles along the way
Amanda was our sales rep and she was ever so helpful and patient with us. She didn’t overwhelm us and understood our objective. Helpful, patient and overall good representation of Ashley furniture. When I go back I will ask for her, highly recommend her. Thank you, Mary Corr
I bought a sofa and a zipper is missing from the footrest I contacted Ashley and sent pics they sent a tech out and then they Ghosted me . I get no answer to my emails and the complaint was submitted when it was still under warranty. I have been a life time customer and deeply disappointed in how this issue is being handled/ ignored.
Good selections, great displays and most excellent service. Mr. Errol, our Jamaican born sales associate is awesome, friendly and very professional! He and other associates gave us the royal treatment, as he seem to reveal the charms of his castle and leaves a positively refreshing indelible memory of showroom.
Not impressed with Ashley Furniture! I ordered all new living room and kitchen furniture in January. Was not happy they wouldn’t let me use gift cards I received and was told you can’t use them on sale items either. Then I was told it could take more than 4 months. I understood that. (Pandemic and all) Then in June (5months) I get a call I have a delivery date. I confirm that is a good day. The day before comes and I’ve heard nothing so I call and wait for 2 hours for a call back. They tell me no delivery, things didn’t come in so new date July! But no one let me know! No call, text or email! I took the day off and only get a “sorry!” I’m not sure when they were going to let me know! And no one is in charge there is no one to get answers from. I am spending a lot of money and they have no customer service! No photo because no furniture yet!
How to begin expressing my frustration.*Monday June 6- I purchased a reclining sofa and a matching loveseat taking advantage of the Memorial Day deals.*Monday June 13- On the day of the delivery everything went awfully wrong. They sent two delivery guys and unfortunately one of them lacked strength. He was an older man and I witnessed how because of him the other guy struggled too to get furniture inside. Constantly dropping and banging couches on the way in. Then I noticed a tears other parts of sofa. I complained to the delivery guy and he took pictures and called dispatcher. I was told that pics were going to be sent in. When testing recliners which I did it after they left I plugged in the loveseat and the right side recliner was not setup/built correctly. It gets stuck, does a terrible noise and drags your legs towards the middle part. I decided to call the store's local phone number but instead of talking to to a staff from Sanford's office it routes you to a call center. Spoke to a lady & she scheduled me for a tech to come inspect it on the 22nd. She also sent an email where I could forward pics of the damages. Then I spoke to Adrian and he told me he could see the pics of the damages just fine and that I didn't have to submit no photos to any email or do anything on my end. Also since I reported on the day of delivery I had the option of returning it and getting a refund which I accepted. He even canceled the tech visit that was scheduled for the 22nd.*Wednesday June 15- Since I never receive a call or an email setting up a date for when couches would be picked up, I decided to call and was told that corporate was still viewing case and would send me an email.*Thursday June 16- Because once again I didn't get any email I finally got transferred to Ashley Sanford store and spoke to Abbey. Well she was apologetic and explained that I should've had contact the store first (that would've been nice if their local number went straight to their offices and not straight to customer care line) because once corporate is involved it is then considered to be out of their control. But she asked me for claim number to see what was going on. According to her there were no photos of my damages in their systems and since corporate was waiting for these photos to be sent via email ( same photos that Adrian the rep told me I didn't have to submit as it was already in their system) that was the reason why my claim was taking this long. So she advised me to go ahead and submit the photos of the damages and she would try and take it from there sending corporate a message and that she would give me a call the next day. Well once again I waited that Friday for Abbey's call and nothing.*Monday June 20- called back the store and since Abbey wasn't there I spoke to Jazmin. Again Jazmin repeated that since I sent the email to cooperate with pictures on Thursday and they usually take some time to review pics (approximately 72hrs) to give it until next day.*Tuesday June 21- Well I received an email today and of course Ashley's is requesting a technician to view and attempt to fix issue to manufacturers standards. So I called and emailed them immediately to schedule that appointment with a tech. But now I have to wait until July 5th. I just hope that tech doesn't give me a lousy excuse as why the mediocre low quality sofas I received are in good standards. Literally it's insane all this ordeal!!! Pissed
Terrible customer service. Our furniture was never delivered on the delivery date and we received no email, call or text! Stayed on hold for an hour every time we called customer service and never got a real response to our furniture being delivered. I requested a manager to call me back three times and never received a response. Several days went by and no response. I finally drove to the Sanford store and cancelled the order all together. The lady behind the desk was short with me and could care less to help solve the issue. We will never buy from them again and will never recommend anyone else to either!
Very nice people and very helpful. We got a couch and now a bedroom set!
You better hope to whatever entity that your order arrives perfectly the first time or you will be taken on a ride, and not a good one. We had this happen before and should have known better. This time we won’t forget. Our living room set arrived with a damaged console table. They took it back, fine. We couldn’t reach anybody on the store where we bought it as even the “local” phone number routes to a call center who knows where. So we make a trip to the store and spoke to a very nice gentleman who very apologetically offered us a different set… except we couldn’t take advantage of the special financing they had offer during memorial day. Fine! Oh! and by the way, they won’t take back the end table that went with the first console table, even if you bring it to the store. That needs to be scheduled for pickup. Okay then. I take the end table back with me. Delivery is scheduled for week… that days comes and no delivery. Person reaches out to tell us the ACTUAL delivery date is a week later than that. We are furious by now. Our set is still incomplete, they keep pushing the delivery and OH! WHAT DO YOU KNOW…. they charged us for ANOTHER delivery fee for the item that was supposed to replaced the original one. How quaint. We go AGAIN to the store. Apologies, apologies, THIS time is for real. They say your order will arrive 6/17/22 “we checked and its on the warehouse”. That’s ANOTHER week but fine… they say they are going to talk to their manager on that next Monday to see about the extra delivery fee (not counting on it but we’ll see and I’ll update my review). Today is 6/17, and of course, like clockwork Ashley Furniture drops the ball AGAIN. They call THE SAME DAY OF DELIVERY to tell us that the end table that apparently was on the warehouse magically disappeared? The next available delivery date is the 31st of NOPE! PLEASE CANCEL MY ORDER. They don’t handle order cancelations. I need to go BACK TO THE STORE, yay! I’ve had it with Ashley Furniture. To say they lie is to imply malice and I don’t honestly believe that is the case. Everybody is nice when you visit the store. But they all must be hostage to one of the most unreliable inventory management systems in the industry! An order placed with them would fall into an availability roulette where your chances of disappointment are exorbitantly high. Seek furniture elsewhere.
I was so excited to get my new furniture from Ashley. The TV stand they delivered was chipped in a few places. One of the beds has a horrible smell and it doesn't fit properly to frame. They wasted more of my time by sending someone to come and SPRAY PAINT the chipped TV stand, which cost over $500.00. The manager at the store could care less, horrible customer service. Still trying to get an ashley employee to come out and pick this mess up. This is a billion dollar CORPORATION and it is terrible how they treat hard working customers.
Started the search for a new mattress and went in to see which suited me best. Nancy met me at the door and was a great sales woman. I ended up finding a mattress I liked that day and decided to purchase. It was feeling like I was at a shady car dealership that didn’t really sit right for me. had been told shipping would be free that’s why I decided to go with a Temper Pedic because I was told shipping on Beauty Rest I was interested in had a hefty shipping charge . When I met with the sales manager to go over the final paperwork I was told there would be a 300.00 shipping fee. I explained that I had been told there would be no shipping fee. Then was told that I could use the 300.00 Ashley cash I was receiving could go towards shipping. I said no I discussed with Nancy that going towards the adjustable base I decided to get. After all that I seemed to be granted everything as promised. Until I looked at my paperwork again and see I was charged 150.00 for a base warranty that I was never told I had to pay for. Was led to believe it came with the 1000.00 bed base I had purchased. I called the store to discuss this with a different sales manager and went around and around. Was told that he can refund me the 150.00 and cancel the warranty if I wanted, but that was about it. But then I’d be left without a warranty. I explained that if I had know of the additional fees I may have chose a different base and asked if I could return mine just to see what was said and he said no, no I can’t do that. The fact of the matter is that i would have probably paid the 150.00 gladly for a 10year warranty. But I was charged for it without even being told about it or explaining the warranty. Take caution when purchasing anything from this company. Not to mention when my bed arrived to my house the time it was delivered was 2 hours outside of the promised delivery time. And I received the call that they were on their way when they were standing at my door.
Lovely sales people made it a pleasure buying furniture
Ashley's lost our business forever! After WAITING for our table and chairs for OVER 8 MONTHS, we went to the store and found out the order had been CANCELLED! No notice from the store on the cancellation! Also, no updates from the store for months! Each time we called or went in, we were told it would be delivered the next month....next month... Store associates were helpful and we love their inventory. But the customer service after the order was placed, was nonexistent, unless we initiated contact. Went to American Signature and placed an order on Monday. Our new table and chairs will be delivered Saturday. That is great customer service!!
We have worked with Nahid, in the Sanford, Fl location, a couple times now and she is amazing! She does a great job of locating just what we want and gets us a great price too. We look forward to working with her again in the future.
Robin was very helpful showing me choices for a recliner. She was friendly and I enjoyed my time with her.
IF U DO DON'T WANT HARD ACHE DO NOT PURCHASE ONLINE DO NOT PAY FOR ASSEMBLY
*This is for online order experience only* I purchased a set of dining chairs in mid March and have received NO updates on this order unless I spend hours calling into customer service. Even then, they have not given accurate information. Last month I was told the fulfillment date was 5/15. I emailed a rep named Tammy Crego on 5/18 to see if the items were fulfilled. I received no email response but got a partial refund notice from my bank. I called in to find out what happened and the rep again had no information on my order and didn’t see any information about a refund. This company has big challenges with communication and I will not be making any future purchases from them.
I thought many pieces of furniture from Ashley store. Love the variety and quality of their furniture
Worst experience ever! I will never buy anything here EVER AGAIN!!! 👎👎
It could be zero star if possible. Purchase few items in Feb 2022 with communication to be delivered in first/second week of March 2022. Partial delivery done on 22 April 2022 after multiple follow ups. I asked for Price Match as its dropped online to 50%(not ready to do as its only within 30 days of order). I requested for starting return, so there is no return policy once its delivered. This return policy they just communicated to me today & not at the time of purchase. Online Customer Care do not support purchases done in store & Vice versa. I will not recommend this store to anyone.
We purchased a bedroom king set back in December 4, 2021 with the sales lady Nancy and was told late February early March delivery. Well, it kept getting postponed until our delivery of April 24, 2022. (5 months) The bed was correct, everything else was wrong model and diffrent color. Very disappointed . The set we purchased supposedly is now discontinued and another 12 wks if we want to order something that matches. We would never buy there again. I guess we will buy from Rooms to Go to furnish the rest of our home
We worked with a lovely woman named Nancy while in the store- she was great! It’s been the experience since we left… we received our furniture. A headboard came completely broken in half. We have sent videos, pictures, talked to ever customer service person, talked to people at the physical store with absolutely no resolution. It has been almost a month. We should have known when the GM of the store was asked about a “deal” that was clearly posted - he dismissed us and just ran off. We now went to put the dresser together and found that has a crack in it as well. Not even worth the trouble to report it at this point. Will never do business here again.
Orange rewards is a joke. You spent more than 5000 dollars to receive this 50 dollars reward. You go to the store, and they say according to Ashley policy you have to spend 500 dollars in order to use this reward. Why don’t you say that in the email? Such a waste of time. I contacted synchrony bank and they asked me to contact Ashley, but then Ashley asked me to contact the bank. I guess it’s not worth it for this 50 dollars, but I can post a comment about my feeling. It’s so frustrating. Never had this kind of shopping experience.
David was amazing! Pointed us in the right direction and let us look at all of the sectionals. We found the perfect couch! Great guy to work with!
David Nieves is hands down the best salesperson with whom I have ever worked! On my initial contact with him, he directed me to the part of the store where I would see the most variety and fulfill my wildest expectations. After roaming for a while, he caught up with me and gave me great suggestions and input so that I furnished practically a whole house with his help.
David was very helpful and knowledgeable about the furniture. I would highly recommend this store and to also ask for David.
I always have a great experience from the helpful sales associates to all staff.
Nancy was so helpful helping me pick out bedroom sets and a kitchen table. I recommend that if your looking for a great person to help you that Nancy is the perfect person to talk to. She is knowledgeable about everything in the store, and won't sell you stuff you don't really need. Thank you again Nancy you were wonderful
Very rude and horrible customer service, also the mattress we purchased became very saggy.
Great store. Layout is good, lot's of options, lots of ideas on decor. Sales people are never pushy. It's not the cheapest l, however, not the most expensive either. I'd say it's a good bang for your buck if you have the money to spend.
Very great products they have!
Buying experience was awesome, we dealt with Nahid and she was on point and very patient with us and took time!!! After that NOPE don’t do it go elsewhere! Let’s start with the Bed we purchased they said 7-10 days for frame and mattress and 4-5 months for living room furniture we get it, times are tough right now! Day 5 get a text we can schedule your delivery earlier YES please! We get rid of our bed and anxiously await our new bed NOPE they show up with the frame only, are you kidding me!!! Can’t get anyone on the phone! Had to sleep on a air mattress for 2 weeks until mattress came in! Now living room furniture we purchased on 9/19 we knew we had to wait then about a month ago we get a email we are headed your way with your delivery I was shocked and happy! But needed to make arrangements to be there with work! So I call them because they didn’t give me a date or time frame and all that excitement just to find out it’s only the coffee table and end table which we specifically said we want it all at the same time! So fast forward they tell us it will all be here 2/6 and delivered that week, so scheduled for the 10th they canceled rescheduled for the 18th THEY CANCELED AGAIN scheduled for the 20th I called made sure it was for sure they said yes everything is in. I sold all our furniture we have nothing and they just called and left me a message now they are delivering the 26th DONE DONE DONE I am canceling the order and will be taking my business else where the customer service is horrible you will wait on the phone for a hour just to speak to someone that will lie to you! I pray they give our money back! DONT BUY FURNITURE FROM ASHLEY
They have nice furniture, but the problem comes when it's time to order.
Awesome furniture. Our sales rep Amanda was very knowledgeable and kind. We will buy more furniture from Ashley's.
(Translated by Google) I like everything the store has, it has charming furniture🛏🛋🛏🛋 the problem is that they have very exaggerated prices$$$$ although they supposedly have discounts that they give too expensive (Original) Me gusta todo lo que tiene la tienda tiene muebles🛏🛋🛏🛋 encantadores el problema es que tienen muy exagerados los precios$$$$ aunque supuesta mente tienen descuento que dan demasiado costosos
I do not recommend this store I've been purchased my furniture in July they sent me the wrong chairs they was wet when they arrived I was not home when they arrived because they arrive too early then I went to the store they told me since I use a different bank account and I had to close at camp out they would have to send me a check every week every two weeks I would call them is it is being processed it's being processed so wait we got the wrong case number so today I called the idiots and they said oh we put it back into your account and I'll tell them that my account was closed and he said they would have to give me a check so they'll I keep it in my account of months ago and did not let me know so thank God my daughter still had her account there because we moved from Virginia to Florida and they did not have our bank here so thank God I got a transfer to my daughter's name because I was on her account to I would not recommend them for nothing they are idiots and need to be retrain the lot into this will mail me a check and never did they're idiots
Huge thanks to RJ Carter for helping me out on ordering an order over the phone... super happy ! thank you so much and I do not have to go to the store to order everything was online and super convenient.
Good as always.
Third purchase from Amanda Morris, and would never work with anyone else! Professional and efficient; let’s just say you can go in with your 3 year old and be out the door in 20 minutes working with her. She’s the reason I always come back! The furniture is gorgeous as well, but you can find gorgeous furniture anywhere. It’s the time is money and done effectively for me!! Thank you Amanda
DO NOT ever purchase a mattress from Ashley’s, period!! I bought a $3000 Sealy mattress 2 years ago and it is the most uncomfortable mattress bar none. The biggest reason I purchased it was because of the 5 year warranty and firmness at the time. It’s now lumpy and folds up like a taco. Because my 3 year old spilled juice on it they will not warranty it. How does a juice spill hurt the integrity of the mattress???? Horrible all around experience from start to finish!! This happens all the time from talking to different ex customers.
If you need a mattress do not buy from Ashley Furniture. Beautyrest specifically, the pillow- top started to buckle after 1 month of purchase. Customer service came out twice and stated nothings wrong. I'm not asking for a refund just and exchange. Horrible way to treat a long time customer. This is my last purchase. Truly disappointed, times must be hard.
They're prices are much higher than the Ashley HomeStore website.
The sales person Leslie, and manager Bruce went above and beyond to make this deal happen. We shop here almost every 2yrs, and still satisfied with the furniture and their service. Keep up the good work guys.
Great prices and fantastic service. Nahid was lovely to work with. Deep selection and decent availability considering the supply chain issues. Wide variety of price point. Delivery is reasonable. Will return.
Very friendly knowledgable and helpfull people. They were not pushybut were a pleasure to deal with.
Beware of error messages in online orders. I received messages stating that the order could not process due to an error. I resubmitted the order 2 more times. It finally processed. When I checked my bank account they billed me for all 3 and overdrafted my account. When is called customer service they said it would take 72 hours before they could refund the error.
Beware! Customer service is horrible. Upon entering the store there were two service sales reps sitting there laughing and talking amongst them selves ignoring me. I had to ask for help multiple times in the store while shopping for accessories and furniture for my daughter for Christmas. It was apparent the sales reps go to the customers who are spending more money, because I was left multiple times for them to help other customers purchasing very large orders. When I finally got to the purchasing process the sales rep helping me switched me to another sales rep (again) to process the order. During this it took them over 3 hours to check me out, because the purchase transaction receipt was incorrect - 6xs! They even tried to hand right in the corrections and asked me to sign it, which I refused. Extremely stressful experience when trying to shop for Christmas. As of Today, I called to Check status of my delivery because an item is missing - customer Service tells me there’s another issue w one of my invoices at the store, that I need to contact the store. I explained my terrible experience to customer service and requested that they contact the store to resolve because I’ve already spent 6 hours plus of my time. Ashley’s purchasing experience is not customer friendly! Horrible experience - I will never go to this store again.
I had heard that furniture was taking a long time to be in stock due to covid so to be proactive, I placed an order in June for our closing on our house in December. On November 27, we received confirmation that all of our orders were in stock and ready to be delivered to us in December. We were thrilled! We received this confirmation via phone and email. Then two days later on November 29th, we got a voicemail that our deliveries would not be in stock until February 18th!!!! I am livid. I spoke with a manager and no one is able to help or explain why this would happen. I am furious and Ashley’s will not and has not made this right. I do NOT recommend ordering from them and I never will again!!!!!! Terrible customer service!
Salesclerk needs to really listen to what you want to prevent running all over the store
Nahid was awesome! She made everything so easy! Abdul, the manager, extremely helpful as well! We definitely recommend them!
Warning: we have bought one and only item from Ashley’s. It was a living room set that cost about $2000. Within the first year the cushions were already completely worn down and discolored. By the second year, both of the support beams in the back of the couch had snapped. We are in the third year of owning it and now the beams on the bottom of the couch are so warped that they are touching the ground. The materials used to make our couches are incredibly cheap. We paid for the extended warranty plan, hoping not to have to use it. We have had three separate technicians come out for each of the above issues and all three times were told that our warranty does not cover that particular damage. The overall cost was around $2400. We are now going to spend that much money elsewhere for a much higher quality product because their furniture doesn’t last through the extent of even their own warranty. It’s incredibly hard to get anyone on the phone and when you do, it’s no one‘s problem but your own. We will definitely not be returning here. The sales staff were pretty friendly and the shopping experience in general went well but I can’t support a company that makes a ton of money from selling sham products. If you do decide to purchase from Ashley’s furniture, Don’t bother purchasing the warranty. Someone would basically have to set a bomb off in your house in order for the damage to be covered.
Walked in knowing exactly what I wanted and walked out with a lower price than the online sale price! Will return for my bedroom furniture!
I was given the gift of a new mattress as an early Christmas present. I went to local Sanford store. My in store experience was GREAT. RJ was great. However delivery and the gentleman who delivered my mattress were not. They inspected my very clean old mattress and refused to take it, okay, fine. I then asked them if they would just take it downstairs and to the recycle area in my complex on the way out. I’m a single female and live in an upstairs apt and have a small car, there is ZERO way I can do this. I explained this and said it would be so amazing if they could help me. He couldn’t have cared less. There was no above and beyond happening. He then said he would charge me to do…wait, what?!? The mattress was $2200, I think that’s enough. They literally wouldn’t have to go out of their way to help a lady out. I’ll likely never use the company again for a large purchases. So now I’m stuck with this queen mattress leaning up against my bedroom wall and window 😞 oh and not to mention, neither were wearing a mask. They should always start out wearing a mask and ask if it’s okay to remove.
Pretty solid experience. The sales associate Leslie assisted us the whole way! Highly recommend.
Dom was the best sales man I have encountered in a long time. There's a man who really knows his job treats the customers well. I hope upper management takes notice to the good job this kid does. We will be back at Ashley's again. Looking for Dom of course.
Awful!
Dominick was amazing. Great customer service!! Very happy with my experience shopping at Ashley HomeStore.
The experience with the store was everything but pleasant, they got us in and out as quick as possible. Delivery was fast but inefficient. They damaged one piece of furniture and now we are waiting a month or more to receive. They also damaged my floors in my house with the dolly and have yet to receive a resolution. I called the day of delivery, in the morning since the website offered the same set for $300 cheaper, a case was opened to have the store call within 48 hours, I never got a call. Then I called again and they opened a new case, they asked me to email the screenshots of my cart on their website which I did. Again, 48 hours later no call. Called again, waited on hold for almost 2 hours until I hung up and called back again, informed the woman I didn’t want to be on hold again, she reviewed the account and told me that it’s too late for a price match since it’s after delivery. Complete bait and switch, I’ll be sharing everywhere.
Horrible customer service!
The level of customer service here and management is amazing. They have earned a customer for life. Thanks guys
We were able to find exactly what we were looking for with Chandra's help. We are looking forward to receiving our sofa!
it was a very pleasant experiance, corey our salesman was very knowledgeble and pleasant.
We furnished a whole apartment in 2 hours . Everything was in stock and delivered. Free shipping and installation!
Nancy R. was an absolute pleasure to work with. She was able to narrow down what both my husband and I wanted and we ended up with beautiful leather recliners for our new living room. Nancy was so nice and so attentive to us and our little ones. It honestly felt as though she was family helping us out. I will definitely be back to purchase some other things and will definitely want to work with Nancy again.
I am very glad I came to my Ashley Homestore in Sanford. My husband and I were looking for furniture for our apartment and we were overwhelmed and worried about if we would be able to get the furniture we wanted at affordable prices and in time for our move-in date. However, we met with this very nice lady Nancy who works there and she helped us through every step of the way and answered all of our questions with certainty and was just overall a genuine lifesaver. I would recommend anyone to go here and get with Nancy for any of their needs because she will get you everything you need.
Trying to get my money back for four months never left the building with anything 1500.00 I'm disabled have driven there many times called corporate many times still no money 💰🤑🤑🤑🤑🤑🤑🤑
(Translated by Google) Although a bit expensive, I must emphasize that the people who attended us and the supervisor worked 100% to bring our purchase up to the budget we had. I recommend it 100%. (Original) Aunque un poco caro debo recalcar que las personas que nos atendieron y el supervisor trabajaron al 100%para llevar nuestra compra hasta el presupuesto que teníamos. Lo recomiendo al 100%.
April 24, 2021 placed a large order. Today is August 3. 2021. WHERE IS MY FURNITURE. WHEN IS DELIVERY? 3 months! You still keep advertising on TV to buy from you when you can’t deliver.
We bought a living room set from Ashley Home. They offered us for $250 a 5 year protection plan. Our recliner started breaking down in the cushions. We got in touch of Ashley’s, and GBS the protection company which they claim they have a “A” rating from BBB. Well don’t fall for their scam. They will not honor anything. We might as well used the warranty paperwork in the bathroom, save your money buy from another company. Ashley’s are not honoring anything except your money!!!
Love visiting the showroom for decorating ideas. Nice friendly staff. Many modern looks and always something for every style.
I AM 65, ALL MY YEARS OF BUYING FURNITURE THIS WAS THE WORST & ONLY BAD EXPERIENCE I'VE EVER HAD!!! Terrible in store customer service, you can't even get through to the store & IF u can get through to the 800 # they are nice. BIG MISTAKE, WILL NEVER HAPPEN AGAIN 😡
Atleast 2 months delay for the items you want to order is really frustrating.
This place is an absolute nightmare and their customer service from store to corporate is useless. I canceled an order I paid for in cash, 12 hours after I purchased it. I was told I had to wait 1-2 weeks for a refund check in the mail from corporate. That was on May 29th, it is now July 25th, and I am still waiting on my refund. I have been in to the store on several occasions and have made multiple phone calls, every time it’s a runaround. The store says corporate issues the refund check…however corporate says the store issues the checks. Every time I call, it’s an hour long process and someone is supposed to call back, never has anyone called back. I get endless apologies and being told how unacceptable this process is, but never an answer on where my refund is! I wouldn’t buy another thing from Ashley, and I would suggest anyone else stay far away. If you ask me they are nothing but thieves and liars. The company is an absolute disgrace. **UPDATE** Today is August 25th. I still have not received my refund! Corporate and customer service won’t return my emails and calls, you can’t get through to the store on the phone because it reroutes to customer service. This is beyond unacceptable at this point. Consumer law states a refund policy must be clearly posted, which it is. That refund policy states you will receive the refund within 7-10 business days. Funny, because I have literally been waiting for 3 months! Looks like I’m going to have to get an attorney and take them to small claims court. Then they can give me my refund and pay attorneys fees. Steer clear of this nightmare!
***Update: the store was still great but delivery is ridiculous! They delivered but one item was broken so sent it back. Brought it again but piece was missing. Sent back again. Third time also missing pieces. Then crickets for a while. Finally said nevermind, just refund please. So far 7-10 business days is 20 days and no response to calls or emails. Done trying to contact them, going to BBB. It's a shame because the furniture is nice and the people working at the store were great but delivery and customer service are disastrous. Chandra was very helpful! Available but not intrusive. She is professional and friendly. The store has a wide variety of styles and price ranges. Overall experience was great!
Upon entering the store, I was greeted by John, totally professional he showed me around the store found exactly what I was looking for, he then got the sales manager Bruce involved who was able to help us meet our budget and fulfill all of our dreams for the home we just bought this is the greatest sales team ever.
Had THE WORST experience with Ashley Furniture. I will never shop with them again. My husband and I went in to pick out a new couch for our home. We found an awesome sectional that we can choose the pieces for. We were very specific - Chaise lounge with arm, love seat without arm, corner piece, love seat with arm. The guys seemed to understand, never confirmed the orientation with us, but we didn't really seem to need to have a concern to double check him. When we got home we noticed he had ordered chaise lounge, full sofa no arms, corner piece, and love seat with arm. We called to change it and they were no help, said we had to go back in to get it fixed. My husband went back in and got it settled, as Alfaro as we knew. When he printed out our receipt it only had product numbers on it, no description. But, seeing as it's a major company I figured they had their crap together and wouldn't mess it up a second time. Delivery day comes and they deliver us our 4 piece sectional, we start putting it together and the piece that he had changed to the love seat was the completely wrong brand, color, did not match at all. We called and the lady on the phone was completely hopeless. She couldn't understand me enough to even know what piece I was describing was incorrect. We had to go in store AGAIN. Back to the store we go, turns out the sales rep put in the completely wrong order, so the lady in person couldn't figure out what piece would be wrong either. We were there for a good hour while she figured it out. She finally fixed it and was going to talk to her supervisor about giving us a discount for all of our wastes time. She called us the next day and said they could take off an additional $100 (not the greatest but whatever). FINALLY get the new piece in and they take the wrong piece away, they say they are going to bring us in the pillows for the set, never did. Then we get our bill and surprise it was incorrect. Had to go back I'm store AGAIN! The lady we worked with this time clearly didn't care about our issues and was rude the whole time. She was more annoyed that she had to fixed their mistakes and made us feel like it was our fault. I am so sick of going into that incompetitent store. Hopefully when we get our bill next it will be correct, but who knows at this point 🙄 Oh, did I also mention that each time we had to go in we had to lug our toddler in, who was never happy about the trip, and I'm 5 months pregnant and don't have the time or patience for any of this. Want my advice? Shop elsewhere 🙄
Very bad customer service. No one pics the call or answers the questions.
WE knew what we wanted going into the store,. John, our salesperson was most helpful. Would buy from Ashley again.
Corey was very helpful!
Dawn was so friendly and helpful-excellent shopping experience!
Nahid was absolutely amazing! She helped us by showing us what we were looking for and we were able to put together a whole living room that will look stunning. She was so nice and helpful. First time in an Ashley Homestore and we will def be back!
Had a really terrific experience here after having exhausted most other furniture stores in town. John was above and beyond outstanding. Delivery guys couldn’t have been more professional. Surprisingly great quality and value.
The absolute worst customer service imaginable. Hours spent on the phone being transferred over and over. One customer service agent has no idea what any other customer service rep has said. Sanford Store NEVER answers their phone and are clueless about customer service. Terrible, terrible experience from purchase to delivery to beyond.
Purchasing furniture here is easy but delivery is a nightmare!! Two bad circumstances with delivery on said date. Awful!!!! Done with this store.
I absolutely just had the most disturbing incomplete delivery ever! Not only did the man delivering the desk park in the middle of the road so no cars on our road get by but he brought his girlfriend along completely unprofessionally dressed too. They left a huge mess from the front door up the stairs into the room and didn’t even finish assembling the desk. They were missing two screws for a bottom add on piece so they decided to not even finish assembling the actual desk they couldn’t even be bothered to finish assembling the rest of the deal they had parts for!!!!! I even asked them too or I was going to refuse delivery and he said he wouldn’t take it back calling me boss lady 😱 I have never been more disgusted with a furniture delivery everrrr. No one should ever have to have this happen after spending money on furniture expecting a delivery. Beyond awful appealing experience and I have a half assembled desk and the led lights do not work. I should charge Ashley furniture a clean up fee for the mess they made oh and btw I asked them if they were going to clean up and they said they don’t do that. Save yourself and order elsewhere.
Not happy with my overall experience. I bought a bed for my son in store. The sales rep charged us the right price but ordered the wrong bed. The store was able to fix that. However, I wanted a bed that didn’t need a foundation/box spring. We were told that it did not need one. I asked specifically because I didn’t want to spend extra money on a box spring. Guess what? It needs a box spring. Call customer service who tried to get the Sanford location on the phone. Could not get hold of anyone. Now their suggestion is for me to go directly to the store as though I have nothing else to do. This is a big company and I am truly disappointed.
*Update* It’s now July 18th.. couch was supposed to be delivered yesterday and now they’re saying the end of the month. When we complained they are now stating that it was advertised as being back ordered for 12 weeks and that we agreed to that. We were quoted 4 weeks not 12. They’re okay with lying to customers to make themselves feel better and to avoid having to do anything to make it right. Truly horrid customer service We purchased a sofa in April, they said it was back ordered and at most would take 4-6 weeks. We also ordered a table with chairs. They called and said everything would be delivered 6/7, which was 6 weeks after ordering. We called the night before to get the time and they said it would only be the table and chairs and that they won’t have the couch in the warehouse until mid July! I told them we have spent $4000 here can you do anything for us and they offered a $75 gift card... thanks but no thanks. We don’t plan on doing anymore business here. (The delivery guy was great tho)
Chandra was amazing! Great service and speedy check out!
Chandra, was AWESOME if you need any furniture please ask for her. She was very patient, offered great alternatives when the sofa I wanted was not in stock. Thanks Chandra for everything!
Incredible! Nancy, at the Sanford, FL location, is phenomenal. The purchase of our bed was seamless. During our pleasant conversation we mentioned an issue with a prior piece purchased and she immediately went above and beyond to inquire further. Even though it had been 4 years, our protection plan would still cover the issue. We are beyond grateful and Nancy has a forever customer in us! Thank you!
Alot of choices, great customer service
I bought a bedroom set CASH Came out damage I called them the same day that was delivered they told me they couldn't do anything about. They real quick to help you when you walk in but don't help you when they deliver something damage to your house.
Not break my stuff and be so careless delivering it and almost hit my newborn with the dresser! The bed has already broke and its been a week!
Will be coming back for more furniture I cannot remember the lady who helped us but she has a southern accent and goes above and beyond for customers. I went in for a couch and I was being picky and had a lot of questions that most people would find annoying but not her, I've never felt so comfortable asking questions to a sales rep but she made me feel right at home and I noticed she did everything she could possibly do to make sure I left happy. Even expedited my order. This woman deserves a raise and I will for sure be coming back for a bed in the future because of her great service. Thank you again!
Ok I really thought 3rd visit would be a charm.... NOT!!! Once AGAIN customer service is HORRIBLE!!! I totally understand short staffing... BUT this should NOT affect the Quality of service. I walked around for 8mins searching for item saw online. Asked customer service for help, "no one available but will let know when". A she proceeds to GOSSIP with 2 workers at desk🤪. Walked around another 6mins. I noticed 2 ppl entered CSvc area.... Again prior Lady GOSSIPING with newly arrived employee.... REALLY!!! I then inquired if I could hv contact to call and get questions answered, instead of walkin around in the circus... She advised callback in 1 hour. As i walked away, the newly arrived associate asked, "is there not anyone to help her?" I replied NO as i walked out!!! Done Ashley Furniture Sanford, FL will not get my Busness!!. FYI... 4yrs ago i moved to FL. Purchased entire living, dining room from Ashley-Altamonte Springs... SUPERB SVC 1st exp w/Sanford store, horrible... Purhased from RTG instead. Master bdrm 2nd exp w/Sanford store, Horrible... Purchased from Wayfair instead. Patio 3rd exp w/Sanford store, HORRIBLE. Back to researching other furniture stores comparable items, that I wanted from Ashley.....
Madelin and Nancy are the real stars here. Never have I been treated with such courtesy while shopping for furniture. These two ladies provided truly exceptional services and trust... they're welcome at my new (dining) table, anytime!!!
Terrible experience!!! Don't buy there you'll never get your furniture. Sent me an email stating it's being delivered this Saturday 4/17. Called to get the time of delivery. The lady tells me at the store it won't be delivered till May10... We have been waiting since February!!! Don't buy here you'll never get it!!!
We purchased 2 separate pieces on 2 separate occasions and both received had problems. The chair we purchased came without a piece and had a 3 month wait and the cabinet would not assemble correctly. Ian Campbell of the Sanford, Fl. Store where we purchased the items helped us get both items corrected within a week of us notifying him of the problem. He and the store stood behind their products and ensured what had been a very negative situation to a very positive experience. Definitely recommend this store for your furniture purchases.
The great prices customer service number one
Purchased an office chair in November 2020. Broke immediately (first week). Still to this day have not received a replacement. It’s supposed to come Thursday April 8 2021... we will see. Not happy with the quality from Ashley any longer.
Run, Run! We purchased a sofa and loveseat from this company. The display was extremely comfortable considering we had been shopping for 3 days to get the set we loved. We purchased the set, and it was delivered a few weeks later. It was delivered and I was so excited until I sat on it. It was the most uncomfortable sofa I had ever sat on. I called the store the next day to inquire. They sent a technician out and he said the set was fine. I then called the store and they said well the set had been in the store for about a year and it would take a significant amount of time to soften up. I asked if I could exchange the set and they said no. I asked for a refund and they said no. I will never purchase another set here again. I wanted to buy a bedroom set but I cant trust the quality now. I do not recommend this store.
Don’t recommend to anyone. I received an incorrect mattress in the last week shipping, after hours of trying to reschedule a shipping for the correct mattress they kept hanging the phone. So I went to the store to reschedule the shipping so they can take the wrong mattress and bring the correct one. Today, already a week since the first shipping, they took the wrong mattress and told me that MY MATTRESS was given to someone else. That they had to go back and take it from the other customer, and bring in to me. They are irresponsible, bad with communication to the customer, THEY ARE THE WORST!
Dawn at the store in Sanford, FL was very helpful in assisting my fiancee and I to get the bed we wanted at a price we could afford. She took the time to find all of the correct pieces and make sure the prices were correct, as we were buying a bed/mattress bundle. We had already ordered a sofa online from Ashley HomeStore and look forward to it arriving next month.
Horrible experience. Bought a sofa in Nov 2020, still not received yet. They are simply rescheduling the delivery for fun. No commitments, no value for words. Made a huge mistake of buying from here and blocking my money. Never coming back to Ashley again.
Nice people
Maddie and Robey were so nice to work with! Maddie is the reason we bought furniture from Ashley in the first place. We had had been shopping around multiple different furniture places. Not any more. Maddie adds the extra touch of designing a room with the furniture. She is what my wife and I needed to help bring it altogether. Just ask for Maddie when stopping by. You will not be disappointed, trust us. Thanks Maddie!
We LOVE it here!! Madeline was spectacular the whole time. We have gone in there 3 times. First she greeted us and made us feel like we were at home!!2nd she heard and listened to everything we needed. 3rd the Sanford Ashley home store in my opinion is first class!!!! Thank YOU!!!!! We definitely found our place to buy furniture!!
The worst customer service experience of my life! After being told I had to pay an extra $200 for what I was told was their white glove Premium Delivery my partial order showed up with no prior notice that items would be missing. The delivery driver didn't feel like carrying anything down the driveway so he BACKED THE TRUCK ACROSS MY FRONT LAWN just to get as close to the door as he could. The console we purchased is missing the parts to support the shelves which the delivery guy failed to mention after he assembled it. They made two attempts to deliver our dining table but both times it was damaged. One was ready to SPLIT IN TWO! Why would they even bother to let that leave the warehouse??? The dining chairs are wobbly due to unevenly cut legs. The tech that was supposed to fix everything never showed and never called. Customer service was clueless and kept transferring me around for about 1 hour. Worst or all we are now being told we have to wait 3 weeks before we will have a dinner table to eat at! Once Ashley get your money THEY DON'T CARE!!!!
Beyond disappointed. If I could give no stars I would. Placed the order for 2 full couches, a wedge and a table for 6k. The sales person rang it up wrong. When we tried to call to fix, was told we had to go in the store. Drove an HOUR to change it. We gave them the benefit of the doubt and we were told 6-8 weeks for delivery. Called the 7 week mark, was told we would have it on the 12th, called again to check tracking .... now being told I “might” have it on the 29th. Had to speak to a supervisor, who said no one should have given you a date because the set you wanted was considered “on call” (which means back ordered). So we ended up cancelling the order. The manager acted as though I should have known all this and it wasn’t a big deal to cancel it.
Beyond disappointed. If I could give no stars I would. Placed the order for 2 full couches, a wedge and a table for 6k. The sales person rang it up wrong. When we tried to call to fix, was told we had to go in the store. Drove an HOUR to change it. We gave them the benefit of the doubt and we were told 6-8 weeks for delivery. Called the 7 week mark, was told we would have it on the 12th, called again to check tracking .... now being told I “might” have it on the 29th. Had to speak to a supervisor, who said no one should have given you a date because the set you wanted was considered “on call” (which means back ordered). So we ended up cancelling the order. The manager acted as though I should have known all this and it wasn’t a big deal to cancel it.
Pretty good. They have a good variety of furniture for all tastes, 80% better than they used to be.
This is the first of two reviews I will write. Tonight, we purchased some furniture from Rj Carter at Ashley. Rj went above and beyond to assist us in finding just the right pieces, ensured we got the very best price and was a complete pleasure to work with. Due to inventory, we won't have our pieces for up to 8 weeks. Rj made sure we were fully aware of the process and that we could contact him with any questions during the interim. As soon as the pieces are in stock, assembled and delivered, I will post a follow-up review. Make sure to ask for Rj when you go to Ashley. 2nd review added 3-26-21. Our furniture arrived a few weeks ago, far ahead of time. We were thrilled with the delivery, assembly and comfort of the pieces. Very, very good experience.
We purchased a couch in November 2020 n they had a promotion to receive $100 Mastercard. Here it is late February n we still haven't received it. I have emailed n they just keep telling me they r checking with higher ups. False advertising.
Please don't buy anything from this store. They will delivery and if they dont assemble right they wont exchange it. Very bad cuatomer service. You go back to the store and they wont resolve anything,the delivery guys force your signature pretending that the customer did it. Please don't give business to this people. Ian the manager of the store doesn't do anything for you. And Serena from customer service is the same. They open the file with the fraud signature on the papers from the delivery. And they didn't do anything. They just want to still your money!!! The delivery guys almost fight in my house assembling the items. Because of their fault they wont do anything. Not even to exchange. Please read everything that you sign with this people. They are not trusted. I'm getting a lawyer involved for the fraud of my signature!
Clean and friendly service.
Amazing Service! vast show room expansive great layout.
After 4 months of waiting for a bed to be delivered they called today to say it would be another 2 months. This is unacceptable and I doubt that the 4.4. review is true. I went to the BBB and saw they have 1.04 rating. They do not deliver on time and 6 months to deliver a bed is ridiculous and disrespectful to any customer. 6 months sleeping on a mattress on the floor. Really!!! You should be a shame and disgraced of what you call service. One discontent customer turns off 30 possible customers, I hope that is multiplied.
Great selection and John is Great salesman.
Nice stuff and priced with common sense. Staff is super pollite. Be back for sure
Very good quality furniture at a fair price. Only issue was our salesman sold us the 5 year warranty on our couches that protects most damage. We told him our main concern was the cushions losing their loft. He lead us to believe that was covered. Once we got home I read the pamphlet on what is and isn't covered. It clearly states cushion replacement is NOT covered. Had to go back to the store to have the warranty removed. 😞
I purchased a bedroom set back in November 15, I had family visiting for the holidays and wanted to have the room ready . I was told the delivery would take 4 to 8 weeks, I really like the bedroom set so i agree on that. I waited patiently and after 8 weeks no one called so I decided to call them an see what was taking so long. I spoke to a lady on the phone and she told me that my delivery day was February 2nd , 11 WEEKS after my day of purchase. I ask her if it would be possible for them to deliver the Monday before (1st) or the Wednesday after (3rd) because I’m working on that Tuesday, so she told me that if we do that “they would have to pushed the delivery day to the 17” ... 13 weeks after the day of purchase. This is ridiculous and unacceptable. First and last time ever buying here, 3 months to deliver furniture is way too long and thats NOT what i was told at time of purchase. My sister got some furniture at Rooms to Go in December and she already has it in her house. She never has an issue with them, so guess we’re I’m going next time. Very disappointed.
Furniture was damaged twice, customer service poor! Hard to get someone to answer phone
Friendly staff and wide variety of furniture.
I have been trying to contact the store about a rebate I have yet to receive and the store won’t answer their phone, no one will return my calls, and corporate told me I have to go into the store if I want to talk to a human. They will not be happy when I go there!!! It’s over an hour drive for me and I’m very upset with Ashley!
Do yourself a favor and order your furniture somewhere else. We purchased a sectional, 4 pieces. Sectional has two recliners on each side that required chords that you plug into wall. First of all we should have gotten 3 pieces as the 4th piece made it to large. We called day of delivery. They day they put it in our house. They refuse to take back one of the pieces. 2nd, we only got one chord and sectional required two. Delivery people said they ordered it for us as they made a mistake. We have called 4 times and two different people have said they ordered our chord. It's been 5 weeks. No chord, they don't call back. It's truly horrible. We spent $3500 at this store and another $700 at a store in Melbourne and we will NEVER go through them again. They do not believe in customer service after you buy their product. I have had a couch for 5 weeks now that I can't fully use and a piece they refused to take back before it was sat on. My suggestion is to take your hard earned money and go to another furniture store. They are like used car salesman. Smiles and promises and after you buy their product nothing but lies, run around, not returning calls etc...Please see through their smoking mirrors...cause if something goes wrong you are getting screwed with sandpaper and no lube. If you at Ashely send me a pre-typed auto response reply back to my comment...well please do actually so others can see what everyone else gets.
I had a great experience with Ashley. The sales folks do not pressure at all. Our person new her products and helped my wife get what she wanted. We had an estimate but it came in lower after all the pricing was done. Delivery was fast and on time. Some items are 6-8 weeks out because of Covid. I would give them 5 stars but many of the office staff and managers were not wearing masks.
Dawn was our sells associate and was a great pleasure to work with! Helped us find exactly what we were looking for! Go see Dawn.
Furniture was either for huge homes or apartments.
Good morning, I purchased a mattress almost 2 years ago, approximately 6 months now I have been back and forth with the “customer care” Dept. Needless to say it felt as though every single person I spoke with was trained using a different training manual. Not having heard from anyone since my last contact on Nov. 3rd ( with an understanding I would be contacted within 72 hrs) I decided to try going into the store! I met mr. Juan Rodriquez, I have to say with my level of frustration this meeting could have gone very differently, His patience, soft tone, calm and excellent customer service made this experience worth the wait, by the end of the visit my issue was resolved and my replacement delivery set for next week. THANK YOU SIR, you exhibited CUSTOMER CARE!! ☀️😊🌈
The delivery was a HORRIBLE experience. What a headache. First time shopping here and LAST!
I only recommend because we’ve had excellent customer service experience. But the men who delivered our furniture today broke our tv stand. A piece snapped off and they just left it inside the cabinet on a shelf, and then my husband and I noticed they didn’t attach the handles either! Pictures attached. I’m very disappointed, because the gentlemen were very nice to us, but clearly did not do their jobs right.
THE DELIVERIES ARE BAD. THEY DELIVER THE BROKEN GOODS. THEY DO NOT SEND A TECHNICIAN OR ANYONE TO FIX THINGS. YOU GO TO THE STORE AND TELL YOU LIES TO GET OUT OF THE STEP. I DO NOT RECOMMEND THEM IN ANY WAY.
Their furniture are scrap, their customer service is the worst, and good luck if they honor the warranty for a brand new furniture. Be aware of the delivery times before your purchase, because you'll have to wait months to get your furniture. I'm filing a claim on the better business bureau
I ordered seven items in August from the Sanford store. Delivery was scheduled for last Sunday morning. Not happy about that, but accepted it. Delivery was chaotic with five adults and three huge pieces of furniture and three tables in the room. Plastic and cardboard everywhere. Guys did a good job and were gone. Nothing signed. When we positioned one of the oversized chairs, it was too big for the location. I called the store the next morning and got customer service. On hold and talked to them for 55 minutes as the agent kept asking what was wrong with my cocktail table!!!! Then I had to send pictures of the chair. Then he tried to transfer me back to the store but said he’d stay on the line so I’d go to the front of the que. he put me on hold and I was directed to a survey. I gave Ashley a one and the call immediately hung up. Then I drove to the store where I encountered two other customers with bad delivery experiences. One was in the phone with Christie. The other was getting a gift card for their bad experience. I explained my situation to Christie who proceeded to tell me that they have a No Return policy after delivery. I explained that we didn’t know that the chair was too latte until the guys gathered the cardboard and plastic and were gone. She kept saying it’s policy. I asked how I’d know that. She said “it’s on the back of the receipt”. I said that a customer doesn’t know that policy until after they pay. Then she told me that I should have cancelled the order if returns was important to me. I was shocked. I asked for a manager and she said that she was a manager! I’ve been messaging for a week and customer service keeps saying someone will call within 48 hrs but no one does. It’s awful. In the current economic situation, you’d think Ashley would care about customers and future business.
Walked in to purchase furniture and walked out since many employees were not even wearing a mask. The sign on the door said masks were required. Went down the street and purchased from another store where everyone was complying with the mask ordinance. If your employees are not made to comply how can you expect customers to comply. Extremely irresponsible of everyone.
We waited for our delivery date for 3 wks only to find out that on the date it was to arrive we would have to wait 2 more wks. Took off work and got rid of old furniture the night before and we have company coming from out of state next week and we have no furniture. Called to speak with the store manager knowing nothing could be done because our furniture isn't in the warehouse and nothing I say or do is going to make it come any sooner. I just wanted to be heard and let them know that this is a big problem! We should have been told this could happen the day we purchased and a phone call letting us know the delivery date had been delayed would have been amazing as I would still have furniture for my company to sit on next week. After getting off the phone with the manager would you believe she never even asked my name? Terrible customer service.
We waited for our delivery date for 3 wks only to find out that on the date it was to arrive we would have to wait 2 more wks. Took off work and got rid of old furniture the night before and we have company coming from out of state next week and we have no furniture. Called to speak with the store manager knowing nothing could be done because our furniture isn't in the warehouse and nothing I say or do is going to make it come any sooner. I just wanted to be heard and let them know that this is a big problem! We should have been told this could happen the day we purchased and a phone call letting us know the delivery date had been delayed would have been amazing as I would still have furniture for my company to sit on next week. After getting off the phone with the manager would you believe she never even asked my name? Terrible customer service.
We waited for our delivery date for 3 wks only to find out that on the date it was to arrive we would have to wait 2 more wks. Took off work and got rid of old furniture the night before and we have company coming from out of state next week and we have no furniture. Called to speak with the store manager knowing nothing could be done because our furniture isn&'t in the warehouse and nothing I say or do is going to make it come any sooner. I just wanted to be heard and let them know that this is a big problem! We should have been told this could happen the day we purchased and a phone call letting us know the delivery date had been delayed would have been amazing as I would still have furniture for my company to sit on next week. After getting off the phone with the manager would you believe she never even asked my name? Terrible customer service.
Please be aware spending your hard earned money at this Ashley!!! We spent a lot of money at this Location and didn’t receive no follow up about the bad delivery service!!!! Also they want let you shop in peace without someone stalking you every 5mins!!! We made a complaint with one of the Managers about the bad experience which was a waste of time!!! Because that got us no where!!! Also Please remember when your furniture is being delivered please please make sure you take plenty of pictures!!! Make sure they’re wearing mask because they don’t wear them!!!!
Went to Ashley's in sanford the lasy who took care of me Amanda she was very patient with me. I highly recommend dealing with her again.Very satisfied with my purchase. On top of that the guy who delivered my furniture to me was really good. It was only him and he was very fast and professional. Highly recommend dealing with them again in future. Thank you Ashley's furniture
I love buying my furniture at Ashley versus any other store. They went the extra length to ensure I could purchase my bed and mattress. I look forward to the quality sleep of my future tempur pedic mattress and power box.
Got a great mattress and box spring for my daughter's bed at a great price with a 10-year warranty
BUY SOMEWHERE ELSE. Liked our sales rep and the process in the store. It was easy and smooth. Its just delivered product and service is not there. When the couch was delivered it came with a hole in the back. There was also tape under the fabric on the arm rest. Made a crackling sound every time you rest your arm. While the items were fixed the process was not fun or easy. For the price of the furniture I was expecting a better experience. Took way too many calls and still finding staples from the repair. Almost a year later we ordered more furniture from the store to give them a second chance. Of the 5 pieces ordered 4 were damaged on delivery. Not a big deal at first. Some pieces we sent back to the store and the others we are having the technician fix. Only the tech was never scheduled and no one answers the phone! Have sat on hold and left messages. Probably 2 hours of hold time and 4 messages left and no return calls. So this will be the final order with Ashley. PS this is not a Covid issue either...service side was bad when we got that couch and that was before Covid. Also their customer service is horrible! Can NEVER get a hold of a human and the automated message system is the worst. Did get a hold of a person 3 times but all 3 dropped the call when they put me on hold and never called back. Every call is a minimum of 20 min. Getting comical at this point. Now 1 week from the last add of this review. Finally got in touch with someone but they want me to send photos of the repair. Asked them to send me an email of instructions on who to send it to which they said they would.....that was 3 days ago.
They have some cheap furniture at time. Friendly staff and big place to roam around searching for furniture. A bit pricey on most items.
Earl does an excellent job with his coworker David. Highly recommended!!!
Of 6 pieces of furniture only 1 made it to the house un damaged. The sales staff is great but the service afterwards is HORRIBLE! No one answers the phone or calls you back. Have no idea if a technician is coming to the fix items or anything. This is the second chance I gave them to. Before I ordered from them again I told them about the first bad experience and here we are again. No one from Ashley will respond to this either. They just don't care.
I love everyone who works there! The service is great... the deals are amazing !!
RJ was a pleasure to work with. I showed him what I already had and the vision I seen my the bed rooms. He knew the bed set and me directly to in the store. I was able to make my purchase and be out the store in 10 mins. Shopping for furniture doesn’t have to be an all day affair like in the old days. Wonderful experience.
Shopping for furniture is always a stressful experience for me, so many choices, it can be very overwhelming. However, the team at Ashley’s Sanford location made everything super easy for me. I felt like everyone was invested in making sure I left happy, rather than closing a sale. Juan & David in particular were super welcoming and an all around pleasure to work with! I definitely recommend Ashley to anyone seeking a stress-free, enjoyable shopping experience !
I purchased a rug, 3 piece side table set and few other show pieces in the store. Dawn helped me with the order and gave a v good discounts on the items I have purchased. I would definitely go the the store and ask for Dawn. Am sure she will make the customer happy. Had a great experience.
THEY ONLY CARE ABOUT YOUR MONEY, YOU PAY FOR SOMETHING AND THEY DELIVERED SOMETHING ELSE ... DON'T BUY FROM THEM NEVER
My experience with Dawn was great. Very accommodating and knowledgable. Put together a great package for us. Store manager David worked with Dawn to provide great pricing as well. Can't wait for delivery!
My experience was great! Juan and Leslie were both wonderful, they gave us excellent customer service. They we’re both patient, knowledgeable and experienced. They made our purchase easy and delivery hassle free! We’re so happy with our furniture choices and would not hesitate to shop at Ashley’s again.
They let you browse around and if you have questions feel free to ask. Staff were very courteous and professional. Once we found our kitchen set, the salesman wrote up the bill and we were finished. Very pleasant experience.
Sales process was great, of course... Product concerns are ignored. Got no call back and no resolution. Will never buy at Ashley’s again.
A wonderful experience as always. Nancy and Farcia extremely professional and a delight to deal with. Customer service ladies are also just a delight. Furniture is marvelous.
I've been on the line over 10 minutes and called the store, no answer or assistance whatsoever. I've never called a furniture store that resulted in me being on the phone with no answer or customer service.
I liked my salesman but am very dissatisfied with my mattress purchase. I spent almost $4,000 on a new mattress and foundation and after only a few months my mattress is now making noise every time you move on it. I called Ashley&'s to have them look at it and the technician determined it was the foundation. The tag on my foundation says it was made by Ashley&'s. They have chosen not to fix or do anything about it. I can&'t believe I spent so much money on a defective product that&'s less than a year old and that they won&'t do anything about. To say I am disappointed is an understatement. I won&'t be buying any future products from Ashley&'s. Mattress buyers beware!!
I come here because it’s the only furniture store near by my area with decent options and furniture. But I don’t like coming here because they treat me like I’m poor and don’t have any money every time I come. When I purchase I purchased cash. So please let your workers know to treat your customers the same and don’t judge someone because they’re young and you think they don’t have money.
Worst experience ever stay away from the store. Salesperson don't tell me the mattress was in a little box (could fit in my car) and I had to pay for delivery 😒
Don't buy furniture in this place because if is coming damaged they give you a run around and never going to be fixed I buy a furniture from for them and I'm stock with broken furniture
Just had a chair delivered to the door. This is a service where it is left in the box. Not open to inspect. Got it out and it has grease spots all down one side. I called store and was pretty much told that was too bad! NO RETURNS! Even Amazon will let you return damaged goods! DON"T SHOP AT THIS STORE!!! Called store 3 times to discuss! Does no good! I will talk to my attorney! MAD AS HELL!
I loved it. Excellent costumer service.
Every time I shop in Ashley, Great customer service great sales person amazing service and Quality
horrible customer service.
Excellent Customer Service, excellent and beautiful products 👍👏👏👍👍👍👏👏
The salesmen was very friendly, answered all my questions and is professional. I like the furniture very good quality the staff is very friendly
Beware...I bought living room set, dining room set and bedroom set, worst quality furniture ever!! the sales person was awful too. She talked me into buying the warranty. she said, “don’t worry if anything goes wrong, we will warranty it.”. Well when i tried to do just that with the Sofa, got no call backs, no emails, NOTHING!! Live and learn, I SHOULD HAVE STAYED AWAY!!
Great customer service. Good quality
Great selection but expensive
Ashley furniture is by far the worst company I’ve ever dealt with. On May 1st they delivered us broken couches. We immediately called and filed a case. They sent out a “technician” on the 7th. He ordered the parts and said whenever they arrive at our door to call back and schedule another technician to come out. The parts arrived on May 18th. Now we have to potentially wait another 72 hours for a “call back”. For what we spent on “premium delivery” and the couches, I wish we could return these pathetic poor quality couches. But since we couldn’t tell the frames were bent and broken, we signed and voided being able to return them. Customer service is an absolute nightmare and you never get a straight/helpful answer. Please don’t waste your time and money at a joke of a company like this.
Buying a sofa was so easy but after a few months the sofa had a rip! Quality is cheap! If u finance trust me not here! U pay double and u get a cheap sofa!
It wasnt what i thought. Service was nice but i didnt find what i was looking for. Furniture looked a little cheap.
We received quick, friendly service. We were not pressured to make a purchase but ended up getting a new couch. They even honored the sale price that is was to begin the following day. Hopefully delivery goes as smoothly as the purchase did.
This was a good place to see and try some new furniture items! The staff is very friendly as well!
I purchased an expensive sectional from Ashleys in Sanford and I just filed a claim under the warranty to get my cushion covers replaced that are falling apart and it has been denied twice! The lady that sold me this said for five years no matter what everything was covered even a bear ripping up my couch. This is totally NOT TRUE!! DO NOT PURCHASE ANYTHING FROM HERE AND ESPECIALLY DO NOT PURCHASE THE WARRANTY!!! After a year you will still be paying for a couch that every other cushion looks terrible! The store wants $300.00 plus tax to replace the cushion covers! I am so disappointed and feel ripped off! Thought I was purchasing a better quality item should have went to BIG LOTS or some generic store! This couch is 1 year 4 months old.
Great service. They worked well with my budget.
Robert was very helpful and professional.
My wife and I like the furniture here
Disappointed that the deliverymen would not remove the old mattress and box springs
We bought a new twin mattress. Sale rep was very helpful & friendly...no pressure sales. Lots of options & happy with our choice. We have bought furniture from here before with the same experience & will gladly return the next time we need a new item.
My parents owned a furniture store, so our furniture was always from Ashley’s. And, of course, when I got my own place all of my furniture was and still is from Ashley’s. The reason behind my 1 star isn’t the furniture or the prices. It’s the way I was treated by one of your employees. Don’t know her name, nor have I ever seen her, but when I called to inquire about my furniture delivery being delayed, I was basically brushed off. She said, “mistakes happen”. I gave you over $10k in one transaction and this is how I’m treated? That I wasn’t even worthy of an apology when not only was my order delayed, but when they finally showed up they had the WRONG love seat. Not to mention by bedroom set is delayed from January until March! You have lost a loyal customer. Believe me when I say, customer treatment goes a long way. Think about this, the next time you hire someone to interact with your customers.
ACCEPTANCE NOW ARE THIEVES!!!!! THE WORST EXPERIENCE!!!
Large selection of furniture and bedding that is nicely staged throughout. We recently purchased our livingroom power couch and power loveseat and have had no issues. The delivery and setup was flawless.
Our salesperson was amazing and the manager was awesome as well
Great updated styles and very nice customer reps.
DO NOT BUY FROM ASHLEY Furniture Lake Mary-! I have never posted a review on a company. Ashley Lake Mary would not return chairs, in a box, within 15 days of payment and 3 days after delivery. The chairs are nice- they are just wrong size. Corporate has a return policy saying they would accept returns, and the local manager at Lake Mary said NO TO RETURNS! This is pathetic. I've bought from Ashley Furniture and will never purchase anything again from this store!!!
People read these reviews! I just experienced this poor service. The service and attitude to return an item that never came out of the box. Well within 30 days and the manager and team does not care. Not my style to post, but have never met this type of service!
We purchased a bed from the Ashley furniture store in Altamonte springs Florida. When it was delivered it was never assembled correctly. After sending technicians out multiple times and ordering multiple parts, they were unable to correct the issue. We were given a credit for the full amount of our old bed. We purchased a new bed in August of this year. The same this has happened again. Half of the screws that hold our bed together were not included In the assembly kit when the bed was initially delivered. We were told that the screws and the remaining parts for our bed would be delivered in 2 weeks. We never even got a call back. When I contacted the customer service department I was told that a case had been created and then closed without a resolution. I have called the customer service department at least 20 times since September 26th when the bed was delivered. At this point we have received multiple parts for the bed but despite me calling multiple times, we have not been able to schedule an appointment to have our bed fixed. In the three months that it has taken to get to this point our bed has sustained more damage. If you would have come back within the first two weeks then the bed wouldn’t have the amount of damage that it currently has. We spent 5000 dollars buying new furniture for our home and have had issues with everything that we have bought. The quality of the furniture is horrible. I would strongly urge anyone that is considering buying furniture from them to shop somewhere else. You will regret it.
Beautiful furniture, but I didn't find anything within my set budget.
Sales people do not even know their own inventory. Opened an acct through showcase furniture, Chad lies and false advertises, then just as I get my acct # , ashleys stops selling the couches I wanted so I closed my $3500 acct and they got nothing. Win, win!
Service was garbage, didn't even bother to ask what we looking for
On October 22, 2019 I purchased a dining room set from their store in Sanford. The salesperson was nice and offered insight when needed. Although I was willing to pick up the set after paying cash, I was told it would benefit me to have them deliver the product so I would be protected by having their experienced personnel unpack and professionally put together the table, so I agreed. I also paid for the furniture (wood not fabric) insurance plan. Upon delivery, my experience with Ashley was everything BUT professional. The two delivery people arrived dripping wet with sweat. They even started by asking for some paper towels to dry off, although they needed more than paper towels. I provided them the towels and also gave them cold drinks. They returned to the truck, with their sweaty clothing and hair and began to remove the six unprotected fabric chairs by placing the fabric portion of the chairs on their shoulders while the other person propped it on his head for support. They lined the chairs in the driveway until they were unloaded so I immediately went out to carry them inside to avoid them carrying it in due to their sweaty condition. Unfortunately, I only managed to get two in before they grabbed the others. As a result, one of the fabric chairs were stained sweat & dirt which I was not insured for. The worst occurred when they brought the table in. The table came with a lot of hardware so they place the table where it would be kept and began to discuss between themselves on the procedure to install the parts. After 35-minutes of them making no progress I suggested that they review the instructions, which they replied that it wasn't necessary and they had it under control. They still had a bag full of hardware on the floor so I left the room for two minutes. When I returned, the table was standing and the bag and hardware were no longer insight (very difficult to believe they were done in the two minutes I left). They said they were done, gave me the center leaf (which I did not want installed at the time) and had me sign their invoice. When my guests arrived for Thanksgiving, I went to open the table to place the center leaf in place and the two table legs supports came unattached from the legs (see photo-numerous missing bolts). The table was also unbalanced after putting in the leaf because it would appear the legs were installed improperly. On top of the crossover support from under the table, there was a broken screw head, where it came from is unknown other than somewhere under and part of the table. When I called Ashley to have someone come out it was initially recommended to go to the hardware store and put some screws in the frame which they were told it was not happening, it required bolts to fit it through the pre-threaded legs. Rather than fixing what should have been done at the time of delivery, I was required to use the insurance plan so a claim was called in. Several days later I receive a text from them requiring that I take photos and send it back to them so they can evaluate how to approach the issue and that nothing would be scheduled until they receive it. I took photos and explained in a returned text the problems within minutes of their notification and I received a receipt that my message was received. Almost another week passed when I called them on an update, and was told they never received my photos or text. I was then told by another employee that they did and would arrange a date for them to come out. Within 3-hours I received a call back from the employee who stated they will have someone out in 48-hours to correct the problem. 24-hours later, I was told I would now have to wait another week. I'm still waiting, on not a delivery truck, but someone with some competence, and knowledge on how to take care of their customer. I will not return to this store for any future purchases and I suggest for other potential customers to shop around before shopping here.
October 6th we purchased furniture and today, November 29, we still have a broken bed and unreturned phone calls. History: October 30- Spoke to customer service about scheduling repairs for damaged furniture that was delivered over 2 hours late on the evening of October 10th. The end of October was the earliest they could schedule repairs for furniture that was delivered on the 10th The order consisted of 3 counter height stools, a queen sofa sleeper with a chaise, an entertainment stand, a king storage sleigh bed, a dresser and mirror, and media stand. There were scratches on the feet of the bed, dresser, and media stand as well as the sides and surfaces of all furniture pieces. All 3 counter stools had scratches and 1 seat cushion was damaged and unrepairable. The entertainment stand was missing 1 door handle and one of the doors didn’t close right. In addition there was a significant gouge on the center bottom shelf with minor additional scratches in other places. A door handle and a counter stool cushion were mailed to us and we had to install them. In addition to the furniture damage, there was damage to our walls and stairwell. After disagreeing with the customer service rep about scheduling a technician, Sharon Matthews agreed to schedule the technician at a specific time and offered $150 in gift cards. While speaking with Sharon Matthews, it was shared that the king bed had collapsed near the foot of the bed after sitting on the edge. Mr. Dudley adjusted the left support leg at the foot of the bed. It was assumed that it wasn’t stabilized properly as it buckled. On the evening of Thursday Nov 8, Mrs. leaned back on her pillows and the bed made a loud breaking sound as the head of the bed collapsed to the floor. Mr. ran in to find Mrs. with neck crooked and below the headboard with feet up. It was necessary for him to pull her up and then out of the collapsed bed. Mr. then had to disassemble the entire bed and take it downstairs and then bring our previous bed upstairs and reassemble it. Mrs. Was unable to assist at all due to back pain that spread from lower back area to mid shoulder area when the bed broke. On Friday, Nov 9th Mrs. spent well over an hour on the phone with Ashley to report the incident. Mrs. requested the bedroom furniture be returned as the bed had broken on her twice. Mrs. Also reported that she had a possible injury due to the incident. She was asked to send pictures, which she immediately texted as requested. She was told that she would receive a call back within 24 hours regarding the possible injury and report filed to have the furniture returned. I have a text stating that a follow up email with directions of what to do next would be sent and the person I spoke to said I would receive a call back in 24 hours. No contact from Ashley was ever made. On Tuesday, Nov 13, Mrs phoned Ashley again. Was on hold for several minutes and disconnected twice before her call was finally answered. The customer service rep requested a complete recap of the incidents and Mrs. requested a manager. After an extended amount of time on hold, a customer manager by the name of Stephanie refused the request to have the furniture returned. She was unresponsive to the significant inconvenience and dissatisfaction we had with our purchase. She was disagreeable and said that someone would return our call concerning the incident and risk management would contact me concerning the injury. We have a broken bed in our garage, a headboard in our hallway, damaged walls in our brand new townhouse. Thanksgiving has passed and Christmas is around the corner. More contact was made to Ashley and more phone calls were unreturned leading up to Thanksgiving. Nov. 19 Nov. 22 Nov. 23 Nov. 25 No phone calls have been returned and no one has contacted us from Ashley regarding any of this. Today, December 3rd, we are going on 2 hours trying to speak to someone about a resolution. At this Sanford location, we have spoken to Destiny, Christie, and were told that the manager, Gabby, would return our calls. Tonight, we are still awaiting a phone call from Gabby as we have are continuing to remain on hold for 2 hours. We have a broken bed in our garage, a headboard in our hallway, damaged walls in our brand new townhouse. Thanksgiving has passed and Christmas is around the corner.
Sofa ripped which u can tell it was not sewed well and they said u pass a year and 1 day so they cant help me! Horrible quality and customer service!! Never buying from them again because they don’t even try to help you
Robey was a great help!
Sales associate Nahid is always very friendly and helpful. I would highly recommend this location and this associate!
Do not ever, ever, ever do business with this company. Ever. Even if you think you found a good sale, pretty table, or comfortable couch...don’t do it. We purchased a new sectional from here over a week ago, paid cash in full. Delivery date was set for today, 11/25/19. Received multiple texts for days leading up to delivery reminding us. Stayed home all day today patiently waiting. Delivery window came and went. No couch. No call. I had to call them. Turns out a piece of our sectional is on backorder and they had no intentions of delivering our couch today. To make it better, there is no inventory at the warehouse for this missing piece, and no production date for when one will be made! Great. Thanks for the heads up. So now we want a refund. But wait, gets better. When we purchased our sectional, we qualified for a free(!!!) mattress protector, a $160 value! We said, no thanks, we did not need one. But it is free, no charge they say. We take one. Guess what?! Our refund for the couch that never showed up was short $160. If we want our $160 back, we must bring back the protector. Sanford is 30 minutes away, at best. Have you driven down 46 lately? It sucks. So now I need to drive out of my way to return something I did not want in the first place on top of being screwed over on my sectional. This place sucks. Do not spend your money here. I will gladly spend more anywhere else.
Denzel was very informative and helpful!
Awesome service , products are excellent !
Great atmosphere and the professionalism of Jim Martin exceeded my expectation! He took the time to break down info of all my questions,and give us our space to search and helped when we needed him!! Jim Martin is your go to guy! great place to shop!Deff will be back to see Jim! Thx 💯✌️
Robert at the Sanford location gave us OUTSTANDING customer service while we were there. He didn't hover, but was always able to answer the questions we had. Also, the manager, Inder really worked with us to keep things within our budget. I'm not quite sure how the furniture will work out but, all the pieces we bought look great. Update: We got our furniture delivered and realized the table wouldn't fit the room. We then called the store, dealt with the same manager and were told "no refunds unless refused". We weren't ever made aware of that. That leaves us with a piece of furniture we can't use. We also noticed that we were also charged for a 5 year protection plan when we declined it NUMEROUS times. But at least we were refunded for that. So this purchase was not such a pleasant experience after all. That's why my rating has gone from 5 stars to 2 stars The furniture was just ok. Nothing that seemed super sturdy. I'm not sure exactly how well it'll hold up over time.
While the sales rep was very informative and knowledgeable. My dining room table came scratched and discolored. You would think after spending 1600.00 on a table it was come in pristine condition. Very disappointed with their customer service
Horrible customer service. Purchased a sectional sofa & when it was delivered it did not match. After numerous unreturned phone calls & 3 more deliveries over the course of 3 months we have finally received two pieces that match. This business does not care about the customer after the sale at all. Will NEVER purchase from them again!
Brought a sofa from them, great price. We love the sofa. When I went in store no one was following us or asking me over and over if I need help like some furniture stores so I really liked that. So great store and great prices. We would come here again.
Pricey, yes. Great quality, yes. Nice staff too!
Don’t buy from Ashley Furniture unless you are 100% sure of your purchase. My daughter bought a sofa and loveseat and it doesn’t fit in her family room and store said tuff luck, your stuck with it!!!! It wasn’t on sale nor a custom order either. What, I’ve never heard of a furnitures store treating customers like this!!!
Very nice lady who took care of my wife and me.
Deceptive business practices. Nothing but lies and broken promises from management and staff. Take your hard earned money to another furniture store. Save yourself
Staff was friendly but let us walk around without bothering us. Amanda checked on us without any pressure and answered a question we had. Overall the experience was not bad till check out. We wanted to buy a $20 item but we had to go through the entire system as though we were buying furniture and having it delivered. I didn&'t want to leave our address and last name but we had to in order to check out. Amanda was apologetic and nice about it though. The rest of the staff seemed cheerful and happy to be there. The store has a pretty good selection of stuff but most of it wasn&'t our style.
Staff was friendly but let us walk around without bothering us. Amanda checked on us without any pressure and answered a question we had. Overall the experience was not bad till check out. We wanted to buy a $20 item but we had to go through the entire system as though we were buying furniture and having it delivered. I didn't want to leave our address and last name but we had to in order to check out. Amanda was apologetic and nice about it though. The rest of the staff seemed cheerful and happy to be there. The store has a pretty good selection of stuff but most of it wasn't our style.
(Translated by Google) Good merchandise, although the CUSTUMER SERVICE is not very attentive! (Original) Buenas Mercancías , aunque el CUSTUMER SERVICE no es muy atento!
The store in Sanford was not overly busy yet I had to hunt for a sales person to assist me. Once I found one, she wasn't feeling well and offered little assistance. Thankfully I knew what I wanted. I made the purchase and was given a delivery date. I was not home when the call came the day before delivery to confirm and to give me the time frame. I returned the call, confirmed the delivery and was given a 4 hour time frame for delivery. Around 3:00 pm on the day of delivery I received a call from the Sanford store asking when I wanted to reschedule my delivery. I was extremely unhappy as I had been waiting all afternoon for my furniture. I am very unhappy with the service and I have had to wait an additional two days for my furniture. I am in the process of waiting for the delivery for tomorrow. If it does not come as promised tomorrow I will be cancelling my order and will purchase my furniture from another vendor. I originally went to the Ashley store near the Mall of Millennia in Orlando. The customer service there was even worse. I couldn't even get a sales associate to speak with me. I am very displeased with the over all encounter and doubt I will ever shop Ashley again.
This review is specific to the Sanford, Florida Ashley Furniture. DO NOT GO WITH PREMIUM DELIVERY! I had 3 guys show up to deliver a couch, love seat and an ottoman. The first guy walks in and begs for water (it was a hot FL day), other 2 are our unpacking furniture. First guy walks through and inspects home on how items are going to be brought upstairs. Asks for more water before going out to get the other 2. Other 2 bring in first couch, take all the wrappings off, scratches the entire wall going upstairs, tears the fabric under the couch, rips corner fabric off, then tries to cover it up with a marker. Then on way back downstairs the one guy says in very broken English....do you have a bandaid, and continues to take off a bloody gauze pad. Then they proceed with the second couch, again, tearing the bottom. Finally on their way out, the other 2 beg for water again. Completely unprofessional, dirty and 1 of the 3 spoke very very little English.
Donald was killer. LOVE the Mattress
In June I purchased a sofa and an oversized chair. { $1800.00) Including extra for "Premium delivery". It was set to be delivered to my home 6 or 7 days later. 2 days before delivery I received an automated call letting me know that the furniture would arrive on Wednesday between 1 and 4 pm.. I waited with excitement all day. At 4:05 pm I received a call from the delivery driver (James) notifying me that he had left his dolly at my house when he delivered my furniture. I immediately explained to him that that couldn't be possible because I was sitting in an empty living room and that he had not delivered furniture to me. He was puzzled and said yes he had. He shot off an address that was not mine and said that I had texted him to change the delivery address. I most certainly had not. I told him he needed to go back and get my furniture. He instead conference called me with his boss ( Yocasta Biez)who gave me the same story about my having texted them to change the address. I told her the delivery address was clearly marked on the paperwork. She told me I had most defiantly received my furniture because I had signed for it. I explained to her that I didn't have a clue who signed for it but that is was not me and that I was still waiting for my furniture. Moving forward, I called Ashley furniture, spoke to the manager Kristy, explained the situation and not only did we not come to any solution, I was actually accused during our lengthy conversation 4 separate times of having something to do with the theft of my furniture. I stressed to her that she needed to get the police involved. That this was a theft ! She said that she didn't know me and that she would have to contact "corporate" to ask what they wanted to do about it.. I told her that I would contest the charge, her reply was that "yes you can do that , that's what I would do". It is now August, I have not heard from Ashley Furniture since our June conversation. Ashley disputed the stop payment so now I have to go through it all again.. They have the address of where they delivered the furniture, they have the phone number that sent the text to change the delivery address, the delivery man said he took a picture of the furniture all set up in the apt he delivered it to. I do not understand what the problem is.. So I still have no furniture, I have no refund, I've gotten not one phone call from Ashley Furniture for resolution. Perhaps it's time for a Lawyer. I have considered contacting the news stations as well.. Judy Smith, sales order #1300362120
This is the most unfriendly and condescending management staff I have ever had to speak with. Their delivery error became my utmost inconvenience and then the manager called me a liar and refused to provide me with her supervisors name.
Helpful staff and large selection
My entire experience with Ashley furniture has been more than disappointing beside Earl who helped us in store. I applied for the card and was approved tried to make a purchase online and the transaction would not go through ( everything showed it was still in my cart) the next day I called the card company ( synchrony) and was told the charge did go through. So I called Ashley and after I waited over an hour on hold I was told it was because I used my IPhone and that apple isn’t compatible with their website and the charge would be cleared in 2 days the latest. After 2 days we went in store to make the purchase only to find out the charge had not been cleared and there was nothing they could do. For the sake of finally getting furniture into our new house we paid cash. The day after I called Ashley again to ask about the charge being cleared after speaking with a very rude woman she said it would be cleared in 15 minutes. It and it was. Delivery day came and they only showed up with half of our box spring (a king) I immediately called the store to be told the ware house would call me the next day at 10. At 12 I had still not received a call so I called myself to find out that the next delivery would not be for an entire week later. So now here I am with a bed I cannot use for another week and I’ll have to miss a second day of work for the delivery which should have only taken one. Thanks Ashley furniture for being terrible from start to finish.
One perfect store for all your home needs and features😀😎 Latest collections of various furniture and updated designs😀 Staff are friendly and service is really appreciated👍 Would definitely recommend it for purchase of any home decor and furniture😎
Donald did a great job, he took the time and gave us the space to make our own choices but was not to far from us to answer our quesrions.
If I could give negative stars I would. We came into the store to buy my daughter a bed as we moved across country and the movers lost her bed....We were guaranteed delivery by Thursday. We kept track of the deliveries and by 10pm Thursday night the deliverers were on 11 0f 13 so we went to bed. We did not get a phone call the next day so we called the store. They stated the deliverers were running late and the next delivery was going to be Thursday. When I called this morning for an update, I was informed that someone else came in after us ordered the same bed and that Ashleys gave the bed we ordered away!!!! How does this happen? We came in paid CASH and they gave the bed we bought away.....They said they would order another bed and that it would not be in until the 22nd....and would waive the delivery fees.....We canceled the order.....This was the worse customer service we have received this far....And I am deeply sad that a company as big as Ashley would do something like this.....
Terrible Service. They did not deliver our furniture as guaranteed then when we called for an update we had later found out that someone AFTER US ordered the same furniture and that those people received the furniture over us!!!! Then we were told that they would reorder our furniture and deliver later on in the month. WE should have been contacted by the store which we never were and THEY should never have given something we purchased away....WE should have been the next delivery the very next day. However they failed across the board with their service!
Worst experience that we’ve ever had... was told our delivery would be between 3-7... 7:30 and no call so WE CALLED... was told we would have our furniture by 8... by 9pm no furniture... called the local store who told us ‘if only we had shopped in person and not online’ that they could help us... delivery team just called now, at over 9pm, to be told that the truck broke down and that ‘I’m sorry but we always have to deal with everyone when this happens’. Most ridiculous service ever... I don’t care what the quality is, I’ll never order from you again and I will make it a point to tell everyone what this experience has been like
Have been looking for an affordable, nice looking couch/sectional for some time. I found a model online that looked pretty good and the website said to go to the local Ashley Store to view it. I am very leary about buying furniture online as I like to sit in it first to see if I like it and wanted to do so before purchasing. I went to the local store in Sanford, FL and was greeted by a young lady sitting behind a podium. She did not get up when I came in but did greet me and asked how she could help. I asked for the type of sectional I was looking for and her demeanor changed immediately. She became extremely condescending and said, "Oh we don't have that here" and said nothing, absolutely nothing, else. I stood there in amazement and a bit stunned for a moment but realized that she was not in the least interested in helping me. No one else in the store was either as another employee walked away during this short exchange. I waited a short time longer to see if she would offer any other assistance but she looked down at the podium and said nothing more. Realizing that no one wanted to help me further, I walked out of the store. A shame really as I was there to make a purchase. Guess I will spend my $$ elsewhere.
Huge inventory! Sales people allow you the freedom to comfortably roam the store. Styles of furniture and color palettes are set up beautifully. Prices are good and they have next day delivery. Stop in to see some beautiful room set-ups!!
Brandon was a incredible help with my purchases. Thanks Bradon!!👏🏼
Placed a bedding order last month which was finally delivered today but wrong products. Very disappointed.
We made Fasia work for her money today. Bless her heart. She was patient and understanding. Worked with us for 2 days to find the perfect set.
From the furniture, pricing, delivery time, to the staff politeness, knowledge and eagerness everything was awesome. I would definitely recommend this location to all family and friends.
I have spent thousands at this store. I bought a mattress that is so painful to sleep on and Ashley cares nothing to fix my problem. I even offered to buy a more expensive mattress, and they will do nothing to correct the problem. I will never buy anything from them again and I recommend you don’t either. Sent me a bed that fell apart as soon as it was delivered after waiting a month for it to be delivered. They did come out and fix it i admit. Always buy a mattress you can try at home before you buy. Ashley stands behind nothing they sell. I am closing my account and I am done with Ashley furniture. Do not buy any lousy pillow top from them I promise I have nightly leg pain due to this mattress. I’m done with Ashley. Very dissatisfied customer
Good😄👍
Leslie was very helpful with helping us find the perfect couch!
We bought a Therapeutic matress and the base and gave us 500$ to spend in store. ..but the best part, is the service and the attention from the sales representatives...we would definitely recommend others to shop first at Ashley's Home Furnishings !
My sales lady Faiza was awesome! Very knowledgeable and so very helpful! I would definitely ask for her next time. Thank you,? Diane Briggs
Very friendly customer service and reasonable prices
I never had issues with Ashley, but today the delivery personnel, and the Sanford store Manager were very lousy at their jobs. I have always purchased from them with set-up included. To my surprise, now they say I chose threshold delivery, which we clearly were not told when we made the purchase last month. Should have known there was going to be a problem when the lady helping us was new, and having problems working the system. She stated that set-up of our purchase was going to be included. Somehow she messed up, and we have to pay the price!!. Will never purchase anything else from them after this. I will make the payments as usual, but it will be the last. To the Manager: Please work on your empathy towards your loyal customers. From: Very unsatisfied Veteran!! Also be careful of what you sign. And only write a review based on how you get your overall purchases. These guys are not your friends.
Danzel went above and beyond for my girlfriend and i trying to get a new bedset and matress! He was very honest, very patient, and had a great character that will for sure make you laugh! He wasnt money hungry like most salesmen, he worked really hard to get us the best possible deal for our set! Would 10/10 recommend going to see danzel for questions and sales.
Very good experience. Jim was very helpful!
Ashley in general has great furniture at good pricing. I am very happy with my couch and dining chairs the quality is great. But the stores are run terribly. They operate like a car dealership, negotiating prices, walking back and forth to their managers desk, etc. The sales reps I&'ve dealt with did not have the best or most professional attitude that I have seen and can be pushy. I actually ended up just cancelling my last order because I was told by the store I could not get my stuff delivered for 2 weeks. I found the exact bar stools on amazon from the Ashley home store seller on amazon for a cheaper price, and 2 day shipping. So just go look at the furniture in store, then buy it on amazon for cheaper
Very good experience
Looking for an entertainment center...nice selection and prices were decent...helpful employees
Danzel is a awesome salesman 😁
Faiza was great, nice and professional! She helped me choose the right color matches my house. Ashley has so many collections and great deals.
Our experience was fantastic! We were able to look around the entire store with every one of our interactions with staff being helpful. Faiza was the primary person we worked with. She was very knowledgeable and accommodating. She even moved furniture across the showroom just to help us have a better idea of how our purchase might look in our home. We planned to go to multiple stores in search of our new couch, but Faiza was so helpful and the store so well laid out, that we found and purchased an amazing piece for our living room. Thank you to Faiza and Ashely Homestores! We’ll be back soon!
We had a good experience. The only drawback is how long the actual paperwork takes. It’s a LONG process (not sure why they need so many steps in the purchase process). Faiza was very professional and friendly.
Faiza was wonderful. Outstanding customer service!
Beautiful showroom. Clean, esthetically pleasing. High quality furniture at unbelievable prices and home made cookies and snack trays too! Helpful, but not pushy sales staff!
Amanda was very helpful without ‘hovering’. Our buying experience was quick and smooth.
Great experience!!! Sales person was very helpful and patient. She was not pushy allowing us to look on our own but was right there when we needed her. She walked us through the whole buying process and made the whole experience very pleasant. Will define be back. Thanks
Very nice store and salesman in Sanford store.
Nice thing could not make up mind
Amanda was an amazing rep who was able to find the perfect ppwer lift for my mom who was having unexpected hip surgery and needed the chair soon. She considered the functions of the chairs that would be most beneficail for my moms comfort. She got it order for me and it was delievered within a day. And the delivery notifications kept me updated so i didnt have to take off work a half day to sit around waiting. They notified me when they were 2 hours out and they were on time. Great experience, start to finish!
Amanda was an excellent for us. Highly recommend using her to find what you are looking for.
I had a wonderful experience with Faiza the sales specialist. Fauna guided me through the whole process and if I had any questions, she was able to provide me with great customer service.
Customer service sales associate, Amanda, was extremely helpful and patient during my decision making process when it came to choosing the right bed(headboard, footboard , and frame etc) and mattress to fit my needs. I haven’t received my furniture yet but I’m looking forward to it. Thanks again Amanda for your professionalism and expertise🙂.
After weeklong research and browsing for furniture options online and offline, we finally determined Ashely to be the best balance between price and good quality. Special appreciation for Jim. Wasn't pushy, very balanced in his suggestions and patient in working with us. We walked in hoping to atleast find the right bed, walked out with pretty furniture for the entire house. Thank you Jim.
We actually walked the entire store and not one single person spoke to us. 8:15 pm Friday May 10th. We have purchased thousands of dollars worth of their furniture. But last night they were just waiting for the clock making busy work. I even asked one lady on her phone if she was texting a friend. She just said no. Did not ask if we needed help. Yes I did. No I dont.
(Translated by Google) My experience was good and more than good. the customer service, the attention, kindness, patience of the staff, treated us excellent! All employees were polite and friendly ... very nice people, but I want to highlight the seller Randy and if I remember correctly Carlos, the manager made sure that we left the store pleased and satisfied. My daughter was treated super and even with a gift she left in her hands. her face of happiness, thanks to them, was worth a million. I loved the experience and highly recommend this place, you will not regret it, believe me! My experience was good and more than good. the customer service, the attention, kindness, patience of the staff, treated us excellent! All employees were polite and friendly ... very nice people, but I want to highlight the seller Randy and if I remember correctly Carlos, the manager made sure that we left the store pleased and satisfied. My daughter was treated super and even with a gift she left in her hands. her face of happiness, thanks to them, was worth a million. I loved the experience and highly recommend this place, you will not regret it, believe me! (Original) My experience was good and more than good. the customer service, the attention, kindness, patience of the staff, treated us excellent! All employees were polite and friendly ... very nice people, but I want to highlight the seller Randy and if I remember correctly Carlos, the manager made sure that we left the store pleased and satisfied. My daughter was treated super and even with a gift she left in her hands. her face of happiness, thanks to them, was worth a million. I loved the experience and highly recommend this place, you will not regret it, believe me! Mi experiencia fue buena y mas que buena. el servicio al cliente, la atención, amabilidad, paciencia del personal, nos trataron excelente! Todos los empleados fueron corteses y amigables... personas muy agradables, pero quiero destacar al vendedor Randy y si mal no recuerdo Carlos, el manager se aseguraron porque salieramos de la tienda complacidas contentas y satisfechas. A mi hija la trataron super y hasta con un regalo salió ella en sus manos. la cara de felicidad de ella gracias a ellos valía un millón. me encantó la experiencia y recomiendo altamente este lugar, no te vas a arrepentir, créeme!
Excellent attention and feeling in family and fast business. My person recomendaron immediately my friends for your wonderful atentation
Great service and prices
I ordered the king canopy bed and a large couch. No problems with the couch but I kept getting the runaround with the bed. I ordered in December and my order was finally fulfilled in April. That’s because I put together the last piece of the bed myself. The first time my bed was delivered it was damaged so the delivery guy told me to refuse it and he would make sure I got a new one within 48 hours. Well it never came. What happened over the next few months was me taking time off work multiple times and they kept standing me up and/or messing up my order. The furniture is nice but the customer service is the worst as they only communicate by policy via email. Do not shop at this store unless you are willing to risk something like this happening to you.
Jim over at the Sanford, FL store was amazing. He helped us get a number of pieces for our new home. He was quick and informative. He helped us make the best decision for our son's bed, living room set and my office desk.
I ordered the king canopy bed and a large couch. No problems with the couch but I kept getting the runaround with the bed. I ordered in December and my order was finally fulfilled in April. That&'s because I put together the last piece of the bed myself. The first time my bed was delivered it was damaged so the delivery guy told me to refuse it and he would make sure I got a new one within 48 hours. Well it never came. What happened over the next few months was me taking time off work multiple times and they kept standing me up and/or messing up my order. The furniture is nice but the customer service is the worst as they only communicate by policy via email. Do not shop at this store unless you are willing to risk something like this happening to you.
Attentive and knowledgeable, huge selection. See Amanda, she's great!
Customer service from Sanford location was outstanding!! Randy (with manager approval) gave us 2 different discounts! Amanda was very friendly and was also very helpful with her smiling face. Super good prices for our TV stand.
Amanda was extremely helpful! The process was super fast in and out and I got everything I wanted plus a little more and still stayed under my budget!
Very friendly and helpful service!
Christy S at the Sanford location was very helpful with my furniture delivery. Great customer service will be shopping in the future at that location again soon!
Fazia was there a sales person and she was fantastic as for her and she will make a deal with you and it will be pleasant charming and out the door and you love it
Good customer service. Good furniture. Amanda the seller very courteous and eager to help.
Good experience but didn't get the lowest possible price
Amanda was a beautiful person she really helped us out took her time had a wonderful smile yes I would recommend to go back to Ashley to my friends and family thank you from Richard Mary Gonzalez
Amanda was amazing! She was so patient and took the time to show me each and every sofa that I might like. She wasn’t pushy at all, and she had such a positive, upbeat attitude. I would highly recommend that anyone mulling over a furniture purchase, seek her out for help! And of course, Ashley Furniture is a great company, with whom I’ve purchased many pieces of furniture from over the years.
Very professional and I feel I got a good price and was treated very well.
Thank you Anthony for an incredible shopping experience. Best of luck to The Dragon in Dallas.
JIM VANOVER was so helpful in assisting us with picking the last cpuple of pieces for our home. He also took.time to give us some insight on a planned future purchase. The Sanford store rocks.
Thank you Randy for our low pressure sale of a bedroom set.
I spent more than enough time in this store being so undecided about what to choose. But Jim stayed with us every step of the way and answered a million questions for us! His customer service was exceptional! Towards the end of me finally making a decision, he and Carlos tagged teamed to help with my craziness lol. Carlos was just as amazing. We actually left to shop around but Jim’s customer service is what really sold us and brought us back. From him greeting us as soon as we came in till the dang near 3 hours later. Thank you guys for being so awesome and personable and I’m sorry again for taking forever! Lol 🙂🙂
Nice store and great service. Jim gave excellent customer service and helped me with my mattress!
Not usually crazy about Ashley’s furniture after our last experience three years ago but this past Saturday we decided to give them another try and it was great! We just got some furniture deliver today and it looks amazing in our new home....
Poor everything'
So many beautiful selections to choose from. I was very happy with my purchase. Jim is awesome and very knowledgeable. He made the whole purchasing process quick and easy. If you go to this location, ask for Jim.
Nawal B was extremely helpful without pressuring to buy. We purchased a loft recliner
Staff is a bit pushy, but they seem to have decent quality furniture.
Great customer service. My sales representative worked hard to arranging delivery date.
Amanda Morris is a great sales associate she went above and beyond multiple times through the purchase of our furniture!
Everyone was very helpful and the salesman was knowledgeable in the products.
Jim Vanover was very helpful and not pushy at all. ASHLEY has the best price in town. We checked all stores in the area and ASHLEY was by far the best price
I didn't want the mattress cover and I was forced to buy it.
Absolutely horrible delivery drivers. They did not disclose all the delivery polices! Manager would not call me to discuss my issues.
I honestly had no intentions of buying anything I was walking over to bed bath and beyond and Ashley is happened to be right next-door I was contemplating changing my bedroom set so I walked in mud this wonderful sales person your name is Amanda she was very helpful knowledgeable patient friendly I was extremely shocked I have been in sales all My life , there was no pressure I actually walked out the door I wanted to think about it She said no problem I’ll see you when you get back sure enough I walked back in I asked for her she was busy with another client they paged her she came by and said I am with another client I will be done in about 10 min sure enough she showed took care of my bedroom set paid and thanked her I am a business man I M going to refer everyone I know that looking for furniture to her . Thank you Amanda .
After going online to apply for a credit card we decided to visit this location to make a purchase for a bedroom set, living room set and dining room set. We walked and made eye contact with a few reps and didn't even get a hello. After about 20 mins or so if looking around we realized no one even took the time to make see if we had any questions etc. I purposely walked by the middle desk were a group of employees literally stood by just to talking. I remember 2 ladies and a guy with a black suit and as we walked past still no hello or anything. You'd think this was during peak time and it wasn't. This experience was soo disappointing and I regret even applying for this card. If any purchase is made it most certainly won't be at this location. You guys really need to do better.
Amanda was extremely helpful an amazing I have never shopped at Ashley’s furniture I will definitely come back .
Worst customer service all around. From each individual store all the way down to telephone customer service. I will never in my life step foot into another one of these stores. EVER! They’re nice until they make a sale.
Great location. Jim was very pleasant to work with on a professional and personal level! Easiest furniture I’ve bought!
Very friendly staff, helpful with questions.
Purchased a Bolanburg dining set. Very pleased with my purchase BUT had water damage which caused the top of the table to warp and the finish to come off. Called and a company tech showed and gave me the bad news that it was not under the 1 yr warantee, he would report to corporate and for them to get in contact with me and I should contact the store manager. . I'm in agreement but am looking for options. I have called the store 4 times, leaving messages for the manager to call me back. I have NOT received a return phone call. This store is located in Sanford, FL. Your marketing places emphasis on customer service and reliability of making your own furniture. Im looking for options. I'm not unreasonable.
Great experience. Wonderful customer service
Loved the attention to my needs, wonderful manager he made sure I was completely satisfied with my purchase and price. I absolutely am obsessed with my purchase. Sleeping better than ever before.
Mark was great, we walked in to purchase a sofa bed and mark greeted us. Store looked clean and well displayed. Will purchase from Mark again.
(Translated by Google) Randy treated us wonderfully excellent seller very friendly and friendly. (Original) Randy nos atendió de maravilla excelente vendedor muy amable y amigable.
This has been by far THE BEST shopping experience I have ever had. The team was nice, friendly, caring and attentive. I can’t wait to make my next purchase!
Nicole was excellent, very nice young lady. Very attentive to my needs, answered all my questions. Sorry to say I had to change my review from 5 stars to 1. Ashley promises next day delivery 7days a week, which is false advertising. I ordered a sectional Dec 19, delivery date was Dec 30th, then changed to January 3rd, and final delivery date January 19th at freaking month later. My kids and myself is now using chairs to watch TV in our living room due to Ashley's poor customer service and not willing to resolve the issue. Now how many more sales and customers have they lost. Little to say, I cancelled my order. Taking my business elsewhere. To bad I had to give a 1star to post this because they don't deserve that. I seen a YouTube video on their furniture, an Ashley employee commented saying Ashley can careless about customer service and quality, they only care about quantity. If this is the case, that's very sad. I have emailed the corporate office, let's see what they say. I will keep you updated.............sent email since Monday and here it's Thursday. No response from Ashley's Corporate Office..... This furniture store don't deserve anyone's business AFTER LOOKING AT THEIR REVIEWS under consumer affair reviews. Ashley sucks state wide. I'm not the only customer going thru this. They should be boycotted for their non actions!!!!!!!!!!!!!!!!!!!! Unsatisfied customer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
At Ashley's Furniture store great customer service, Mark and Carlos very helpful, they will work with you according to your budget, and finance...I purchase bedroom set and therapeutic mattress with gurantee, unbelievable prices....I like what I got...I'm a happy customer Millie 😁
We had a great shopping experience with Danzel at the Sanford location. We saw a set we wanted online and wanted to get a feel for the color and height. Though the exact model wasn’t available, Danzel showed us a table from the same collection as well as a different model counter height to let us know what we would be getting. We left with our table chairs and a buffet. Thank you Danzel!
Jonathan Maxwell was the representative and was amazing it a great place to get furniture Update: The furniture that I bought, a couch that has 2 recliners and a large chair to go with it that also reclines. They are very soft and relaxing when watching TV or playing games. I have had them year amd they are just as when I bought them last year. I am very impressed with the product and I also bought three blankets that look and feel just like fur. I spurlged alittle which don't usually do but they have been awesome, really warm. I still have them and are as comfortable and soft as the day I bought them. I don't know if Jonathan Maxwell is still there but rest of the staff was very nice and patient with me since I have never bought anything like this. I am very pleased with my purchase and I will go back real soon because of the quality and kind staff.😁
Fantastic customer service! Danzel took such great care of me. He was personable, professional and knowledgeable. Selection was excellent, store is beautiful and the prices fit every budget. Will definitely go back to purchase other pieces. Ask for Danzel, he was the BEST!
Mark was very friendly and to the point. No pressure he was very relaxed we had a great experience and it was very quick in and out. We would work with him again for our next purchase!
Nahid was great. Informative and quick.
Great experience at this Sanford store. Mark P. was a great resource person who professionally helped me with all the questions about my purchase. Won't hesitate to go get my next piece of furniture from Ashleys.
Great experience, purchased basically an entire bedroom and family room. Danzel was great, answered every question and was very detailed. The people there are first class.
Jim was excellent in helping us to find a new mattress. Very knowledgeable, but never pushy. He spent quite a bit of time with us & I feel helped us to make an informed decision.
immediately upon walking into the store, we were greeted by Jim and he was extremely friendly, helpful, knowledgeable, and so patient with our back and forth decision making! He left us alone to walk around and talk privately but stayed close enough to answer questions and look up prices when we were ready. He wasn’t pushy at all and was extremely professional and accommodating. Thank you, Jim and Ashley HomeStore!!! We’ll be back tomorrow to look for more furniture with Jim!
Very Friendly and efficient, I will be coming back again.
Randy was great! He helped me with my purchase of a new dining room set and new tables for my living room. He was very professional, and easy to work with. The best sales associate I’ve had when shopping there. I’ll definitely be back to shop with him.
Looked online and saw furniture that my husband and I liked. Prior to going to the store looked online at reviews. Due to the negative reviews here and the BBB I will not step foot inside the store.
Ultimately Filed Complaint with Better Business Bureau - check their reviews as well prior to doing business with this company - if you want any type of resolution, go through the Better Business Bureau. Resolution will still be less than your expectations though. Without question, the worst furniture buying experience. My wife and I purchased a Bedroom Set in the amount greater than $2,000. We paid for the $200 delivery and set-up. We set the delivery date one week following the purchase, so a full 7 days. They sent contractors out, not even employees of Ashley Furniture. They did not have the correct hardware to complete the set-up of the furniture we purchased - WE had to go to the local hardware store and purchase the correct hardware - even though we paid the $200 fee for the delivery and set-up. The contractors attempted to "rig" the Bedframe and Headboard, trying to leave out 2 screws - after a little resistance, they completed it correctly. The contractors they send to your home have horrible attitudes - should we remind them that we paid for their services?! Then we learned that the dresser was not put together properly where certain drawers were not closing properly, and some were not even opening at all. We ended up having the company take the dresser back. As of right now, we are without a dresser in the bedroom set. We cant even get excited about the new furniture because we are going through a complete nightmare to get it completed. Never again. We are attempting to contact corporate in order to get resolution - it shouldnt have to come to that in my opinion. Update - We have received our Dresser to complete the bedroom set. The guys that were sent out the second time were alot more professional than the first. One of the Managers from Ashley Furniture in Sanford is supposed to be working with us to resolve everything. I am still awaiting a return telephone call from him. Every time I call, he is either unavailable or he isn't in that particular day. Final Update - We learned after noticing the mattress sloping by the head of the bead, that the original guys that came out did not put the correct support beams under the bed. They put just enough to make it look right. We ended up correcting that. Contacting the store and trying to reach Carlos Ramos is almost impossible, he is either "busy" or he will be in later, no messages were returned. I finally had to speak to a different manager, Vic. Carlos had said that once the furniture was delivered to call him and he will give us some gift cards so we can complete the bedroom with accessories. The second manager Vic provides us with these gift cards, which is in an amount that doesn't allow us to do much with accessories. With this entire experience, we will not be returning to Ashley Furniture, and we will not recommend anyone else to visit them either.
If I could give them a negative 5 stars, I would. We purchased a sofa and chair-and-a-half back in mid November. We were supposed to get everything delivered a couple of days before Thanksgiving. A few hours before it was to be delivered, I get a phone call stating that they won't be able to deliver till December 8th. We were counting on having furniture for our new home before Thanksgiving because we had family coming over. We called customer service and they just said "sorry". We then called the store and they said "we have no solution for you". We called our sales rep and she tried to get us a loaner couch until after the holiday... the manager declined her request. The day before Thanksgiving I ended up having to pay an arm and a leg to rent wedding chairs last minute. Then, we finally got the sofa delivered but didn't get the chair-and-a-half till about a week later. When we finally got the chair, it was broken and we couldn't even take it out of the packaging. We called customer service and were told to send pictures (I never got a call back) when my husband contacted them again, they said that they'd send us some repair parts (still don't have those). Then, we called the store and they said a manager would call us (that call never came). We purchased this furniture in November...Fast forward to today 1/11/2019: the broken chair and a half is still sitting by my front door..broken.. still. We called, yet again, and they had us send pictures AGAIN. Now, we are waiting for another phone call from them that will likely never come. This is UNBELIEVABLE!!! Save your money and go anywhere but here. Literally, any other furniture store has better service than these people do. Also, when they sent us an email to write a review we were told not to write anything negative about their service..lol... only write about the furniture. They said that if we had something negative to say, to call their customer service line... you know, the same people that suck and can't help you. This is a joke.
We had an amazing experience here. As soon as you walk in the workers greet you and are more than happy to assist in anything. We were looking for multiple rooms and they were able to help us find what was in our price range with great discounts. Could not be more happier with the service at the store and the home delivery
From my very first visit I had a great first experience.But,then I had nothing but issues with the furniture that was being delivered to our home.It started in November and we are now in January and we still do not have funiture that is fawless without issues.They stated they would call me back once ,they figure out what is going on with me getting new furniture.It has been ten plus calls and three plus visits and I'm still waiting on a delivery of our funiture with no issues.Look at the reviews on Ashley's and no response on trying to really fix it.According,to a manager they gave me to end tables from the inconvenience.Well,the customer is still paid for the funiture and still waiting on brand new furniture.
Jim Vanover Very friendly salesman answer our questions in a very good way the most important was welcoming us and we did make a purchase.
All I bought this time was a coffee table set but I have a lot of Ashley furniture in my home. Jim whisk helped me was great. Not pushy, very helpful. I always recommend Ashley to people. 👍
I visited your store in Sanford, FL last night to purchase a new table lamp for our living room end table. After 2 days of total aggravation of going into MANY stores and looking on line for a simple table lamp, I was able to find 1 (actually picked out 4/5) at Ashley. What made my visit really great, besides FINALLY finding what I was looking for, was the excellent customer service by your salesman, "Anthony!!" From the time I walked in the door, he was welcoming, personable, knowledgeable, and most importantly PATIENT with me! He made my experience at your store that much better and eased my aggravation I had been going through the last day or two. You are absolutely "blessed" to have him on staff at Ashley!! What a wonderful, wonderful gentleman and salesman!! I would recommend Ashley to anyone I know and will definately return in the future, should I need anything at all! Thank you, Anthony!!
Mark P. in Sanford was the best. He was kind, funny and took the stress out of the furniture buying experience. He was realistic with different options and was motivated to ensure we were pleased with our purchase.
Mark was great! Worked with us to get a good price. We'll be back when we're ready for more stuff.
Love Nawal. She was amazing
Nawal Mrabi was very helpful. She allowed my husband Jose and I space to roam on our own and only inserted herself when necessary. Very informative once we made our selection and it even had great payment terms! So far so good.. Delivery next week.
We had gone into Ashley a few weeks ago and spoken with Tiara. She was very helpful and knowledgeable. We went back yesterday and contacted her to see if she was there but she wasn’t, so Jim ended up taking care of us. He was also very helpful and knowledgeable. He didn’t pressure us at all, answered all of our questions and was very kind. We had our 19-month old son with us and he was very patient eith him, as well. He helped us figure out pricing so that we could get a beautiful living room set! We will definitely come back next time we want to buy furniture again. Thank you!!! ❤️❤️❤️
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
