Ashley HomeStore Sanford, FL 32771

Our sales representative Dawn was super helpful and made our purchase fast and simple. I would highly recommend this store and brand to anyone looking for quality furniture for a great price.

Nahid was awesome! She made everything so easy! Abdul, the manager, extremely helpful as well! We definitely recommend them!

Walked in knowing exactly what I wanted and walked out with a lower price than the online sale price! Will return for my bedroom furniture!

Dom was the best sales man I have encountered in a long time. There's a man who really knows his job treats the customers well. I hope upper management takes notice to the good job this kid does. We will be back at Ashley's again. Looking for Dom of course.

Dominick was amazing. Great customer service!! Very happy with my experience shopping at Ashley HomeStore.

Salesclerk needs to really listen to what you want to prevent running all over the store

Domenic was very helpful and efficient. However, I was prepared to order a Beauty Rest queen bed, extra firm, and was told it would be months B4 it arrived. Inventory issues seem to be common these days, but I have purchased from Ashley several times, and now find I must shop elsewhere.

I had heard that furniture was taking a long time to be in stock due to covid so to be proactive, I placed an order in June for our closing on our house in December. On November 27, we received confirmation that all of our orders were in stock and ready to be delivered to us in December. We were thrilled! We received this confirmation via phone and email. Then two days later on November 29th, we got a voicemail that our deliveries would not be in stock until February 18th!!!! I am livid. I spoke with a manager and no one is able to help or explain why this would happen. I am furious and Ashley’s will not and has not made this right. I do NOT recommend ordering from them and I never will again!!!!!! Terrible customer service!

Warning: we have bought one and only item from Ashley’s. It was a living room set that cost about $2000. Within the first year the cushions were already completely worn down and discolored. By the second year, both of the support beams in the back of the couch had snapped. We are in the third year of owning it and now the beams on the bottom of the couch are so warped that they are touching the ground. The materials used to make our couches are incredibly cheap. We paid for the extended warranty plan, hoping not to have to use it. We have had three separate technicians come out for each of the above issues and all three times were told that our warranty does not cover that particular damage. The overall cost was around $2400. We are now going to spend that much money elsewhere for a much higher quality product because their furniture doesn’t last through the extent of even their own warranty. It’s incredibly hard to get anyone on the phone and when you do, it’s no one‘s problem but your own. We will definitely not be returning here. The sales staff were pretty friendly and the shopping experience in general went well but I can’t support a company that makes a ton of money from selling sham products. If you do decide to purchase from Ashley’s furniture, Don’t bother purchasing the warranty. Someone would basically have to set a bomb off in your house in order for the damage to be covered.

I was given the gift of a new mattress as an early Christmas present. I went to local Sanford store. My in store experience was GREAT. RJ was great. However delivery and the gentleman who delivered my mattress were not. They inspected my very clean old mattress and refused to take it, okay, fine. I then asked them if they would just take it downstairs and to the recycle area in my complex on the way out. I’m a single female and live in an upstairs apt and have a small car, there is ZERO way I can do this. I explained this and said it would be so amazing if they could help me. He couldn’t have cared less. There was no above and beyond happening. He then said he would charge me to do…wait, what?!? The mattress was $2200, I think that’s enough. They literally wouldn’t have to go out of their way to help a lady out. I’ll likely never use the company again for a large purchases. So now I’m stuck with this queen mattress leaning up against my bedroom wall and window 😞 oh and not to mention, neither were wearing a mask. They should always start out wearing a mask and ask if it’s okay to remove.

Awful!

The experience with the store was everything but pleasant, they got us in and out as quick as possible. Delivery was fast but inefficient. They damaged one piece of furniture and now we are waiting a month or more to receive. They also damaged my floors in my house with the dolly and have yet to receive a resolution. I called the day of delivery, in the morning since the website offered the same set for $300 cheaper, a case was opened to have the store call within 48 hours, I never got a call. Then I called again and they opened a new case, they asked me to email the screenshots of my cart on their website which I did. Again, 48 hours later no call. Called again, waited on hold for almost 2 hours until I hung up and called back again, informed the woman I didn’t want to be on hold again, she reviewed the account and told me that it’s too late for a price match since it’s after delivery. Complete bait and switch, I’ll be sharing everywhere.

The experience in the store was pleasant, they got us in and out quickly. Delivery was fast but inefficient. They damaged one piece of furniture and now we are waiting a month or more to receive. They also damaged my floors in my house with the dolly and have yet to receive a resolution. I called the day of delivery, in the morning since the website offered the same set for $300 cheaper, a case was opened to have the store call within 48 hours, I never got a call. Then I called again and they opened a new case, they asked me to email the screenshots of my cart on their website which I did. Again, 48 hours later no call. Called again, waited on hold for almost 2 hours until I hung up and called back again, informed the woman I didn’t want to be on hold again, she reviewed the account and told me that it’s too late for a price match since it’s after delivery. FYI - DO NOT PURCHASE IN STORE, ONCE DELIVERED THEY HOLD NO RESPONSIBILITY AT THE STORE LEVEL FOR ANYTHING, PRICES ARE ALSO CHEAPER ON THE WEBSITE AND SHIPPING IS FREE vs YOU PAY TO SHIP IN STORE AND THE SHIPPING IS FAST ON THE WEBSITE.

***Update: the store was still great but delivery is ridiculous! They delivered but one item was broken so sent it back. Brought it again but piece was missing. Sent back again. Third time also missing pieces. Then crickets for a while. Finally said nevermind, just refund please. So far 7-10 business days is 20 days and no response to calls or emails. Done trying to contact them, going to BBB. It's a shame because the furniture is nice and the people working at the store were great but delivery and customer service are disastrous. Chandra was very helpful! Available but not intrusive. She is professional and friendly. The store has a wide variety of styles and price ranges. Overall experience was great!