Ashley HomeStore Sanford, FL 32771

Their furniture are scrap, their customer service is the worst, and good luck if they honor the warranty for a brand new furniture. Be aware of the delivery times before your purchase, because you'll have to wait months to get your furniture. I'm filing a claim on the better business bureau

I ordered seven items in August from the Sanford store. Delivery was scheduled for last Sunday morning. Not happy about that, but accepted it. Delivery was chaotic with five adults and three huge pieces of furniture and three tables in the room. Plastic and cardboard everywhere. Guys did a good job and were gone. Nothing signed. When we positioned one of the oversized chairs, it was too big for the location. I called the store the next morning and got customer service. On hold and talked to them for 55 minutes as the agent kept asking what was wrong with my cocktail table!!!! Then I had to send pictures of the chair. Then he tried to transfer me back to the store but said he’d stay on the line so I’d go to the front of the que. he put me on hold and I was directed to a survey. I gave Ashley a one and the call immediately hung up. Then I drove to the store where I encountered two other customers with bad delivery experiences. One was in the phone with Christie. The other was getting a gift card for their bad experience. I explained my situation to Christie who proceeded to tell me that they have a No Return policy after delivery. I explained that we didn’t know that the chair was too latte until the guys gathered the cardboard and plastic and were gone. She kept saying it’s policy. I asked how I’d know that. She said “it’s on the back of the receipt”. I said that a customer doesn’t know that policy until after they pay. Then she told me that I should have cancelled the order if returns was important to me. I was shocked. I asked for a manager and she said that she was a manager! I’ve been messaging for a week and customer service keeps saying someone will call within 48 hrs but no one does. It’s awful. In the current economic situation, you’d think Ashley would care about customers and future business.

Walked in to purchase furniture and walked out since many employees were not even wearing a mask. The sign on the door said masks were required. Went down the street and purchased from another store where everyone was complying with the mask ordinance. If your employees are not made to comply how can you expect customers to comply. Extremely irresponsible of everyone.

We waited for our delivery date for 3 wks only to find out that on the date it was to arrive we would have to wait 2 more wks. Took off work and got rid of old furniture the night before and we have company coming from out of state next week and we have no furniture. Called to speak with the store manager knowing nothing could be done because our furniture isn't in the warehouse and nothing I say or do is going to make it come any sooner. I just wanted to be heard and let them know that this is a big problem! We should have been told this could happen the day we purchased and a phone call letting us know the delivery date had been delayed would have been amazing as I would still have furniture for my company to sit on next week. After getting off the phone with the manager would you believe she never even asked my name? Terrible customer service.

We waited for our delivery date for 3 wks only to find out that on the date it was to arrive we would have to wait 2 more wks. Took off work and got rid of old furniture the night before and we have company coming from out of state next week and we have no furniture. Called to speak with the store manager knowing nothing could be done because our furniture isn't in the warehouse and nothing I say or do is going to make it come any sooner. I just wanted to be heard and let them know that this is a big problem! We should have been told this could happen the day we purchased and a phone call letting us know the delivery date had been delayed would have been amazing as I would still have furniture for my company to sit on next week. After getting off the phone with the manager would you believe she never even asked my name? Terrible customer service.

Please be aware spending your hard earned money at this Ashley!!! We spent a lot of money at this Location and didn’t receive no follow up about the bad delivery service!!!! Also they want let you shop in peace without someone stalking you every 5mins!!! We made a complaint with one of the Managers about the bad experience which was a waste of time!!! Because that got us no where!!! Also Please remember when your furniture is being delivered please please make sure you take plenty of pictures!!! Make sure they’re wearing mask because they don’t wear them!!!!

Went to Ashley's in sanford the lasy who took care of me Amanda she was very patient with me. I highly recommend dealing with her again.Very satisfied with my purchase. On top of that the guy who delivered my furniture to me was really good. It was only him and he was very fast and professional. Highly recommend dealing with them again in future. Thank you Ashley's furniture

I love buying my furniture at Ashley versus any other store. They went the extra length to ensure I could purchase my bed and mattress. I look forward to the quality sleep of my future tempur pedic mattress and power box.

Got a great mattress and box spring for my daughter's bed at a great price with a 10-year warranty

BUY SOMEWHERE ELSE. Liked our sales rep and the process in the store. It was easy and smooth. Its just delivered product and service is not there. When the couch was delivered it came with a hole in the back. There was also tape under the fabric on the arm rest. Made a crackling sound every time you rest your arm. While the items were fixed the process was not fun or easy. For the price of the furniture I was expecting a better experience. Took way too many calls and still finding staples from the repair. Almost a year later we ordered more furniture from the store to give them a second chance. Of the 5 pieces ordered 4 were damaged on delivery. Not a big deal at first. Some pieces we sent back to the store and the others we are having the technician fix. Only the tech was never scheduled and no one answers the phone! Have sat on hold and left messages. Probably 2 hours of hold time and 4 messages left and no return calls. So this will be the final order with Ashley. PS this is not a Covid issue either...service side was bad when we got that couch and that was before Covid. Also their customer service is horrible! Can NEVER get a hold of a human and the automated message system is the worst. Did get a hold of a person 3 times but all 3 dropped the call when they put me on hold and never called back. Every call is a minimum of 20 min. Getting comical at this point. Now 1 week from the last add of this review. Finally got in touch with someone but they want me to send photos of the repair. Asked them to send me an email of instructions on who to send it to which they said they would.....that was 3 days ago.

Very professional and pleasant. Provided detailed to make my shopping pleasant. Determined what purchasing option was best for me. Overall great experience. I’ll purchase again from the store.

They have some cheap furniture at time. Friendly staff and big place to roam around searching for furniture. A bit pricey on most items.

Earl does an excellent job with his coworker David. Highly recommended!!!

Of 6 pieces of furniture only 1 made it to the house un damaged. The sales staff is great but the service afterwards is HORRIBLE! No one answers the phone or calls you back. Have no idea if a technician is coming to the fix items or anything. This is the second chance I gave them to. Before I ordered from them again I told them about the first bad experience and here we are again. No one from Ashley will respond to this either. They just don't care.

I love everyone who works there! The service is great... the deals are amazing !!

RJ was a pleasure to work with. I showed him what I already had and the vision I seen my the bed rooms. He knew the bed set and me directly to in the store. I was able to make my purchase and be out the store in 10 mins. Shopping for furniture doesn’t have to be an all day affair like in the old days. Wonderful experience.

Shopping for furniture is always a stressful experience for me, so many choices, it can be very overwhelming. However, the team at Ashley’s Sanford location made everything super easy for me. I felt like everyone was invested in making sure I left happy, rather than closing a sale. Juan & David in particular were super welcoming and an all around pleasure to work with! I definitely recommend Ashley to anyone seeking a stress-free, enjoyable shopping experience !

I purchased a rug, 3 piece side table set and few other show pieces in the store. Dawn helped me with the order and gave a v good discounts on the items I have purchased. I would definitely go the the store and ask for Dawn. Am sure she will make the customer happy. Had a great experience.