Ashley Sanford, FL 32771

*This is for online order experience only* I purchased a set of dining chairs in mid March and have received NO updates on this order unless I spend hours calling into customer service. Even then, they have not given accurate information. Last month I was told the fulfillment date was 5/15. I emailed a rep named Tammy Crego on 5/18 to see if the items were fulfilled. I received no email response but got a partial refund notice from my bank. I called in to find out what happened and the rep again had no information on my order and didn’t see any information about a refund. This company has big challenges with communication and I will not be making any future purchases from them.

Worst experience ever! I will never buy anything here EVER AGAIN!!! 👎👎

It could be zero star if possible. Purchase few items in Feb 2022 with communication to be delivered in first/second week of March 2022. Partial delivery done on 22 April 2022 after multiple follow ups. I asked for Price Match as its dropped online to 50%(not ready to do as its only within 30 days of order). I requested for starting return, so there is no return policy once its delivered. This return policy they just communicated to me today & not at the time of purchase. Online Customer Care do not support purchases done in store & Vice versa. I will not recommend this store to anyone.

We purchased a bedroom king set back in December 4, 2021 with the sales lady Nancy and was told late February early March delivery. Well, it kept getting postponed until our delivery of April 24, 2022. (5 months) The bed was correct, everything else was wrong model and diffrent color. Very disappointed . The set we purchased supposedly is now discontinued and another 12 wks if we want to order something that matches. We would never buy there again. I guess we will buy from Rooms to Go to furnish the rest of our home

We worked with a lovely woman named Nancy while in the store- she was great! It’s been the experience since we left… we received our furniture. A headboard came completely broken in half. We have sent videos, pictures, talked to ever customer service person, talked to people at the physical store with absolutely no resolution. It has been almost a month. We should have known when the GM of the store was asked about a “deal” that was clearly posted - he dismissed us and just ran off. We now went to put the dresser together and found that has a crack in it as well. Not even worth the trouble to report it at this point. Will never do business here again.

Orange rewards is a joke. You spent more than 5000 dollars to receive this 50 dollars reward. You go to the store, and they say according to Ashley policy you have to spend 500 dollars in order to use this reward. Why don’t you say that in the email? Such a waste of time. I contacted synchrony bank and they asked me to contact Ashley, but then Ashley asked me to contact the bank. I guess it’s not worth it for this 50 dollars, but I can post a comment about my feeling. It’s so frustrating. Never had this kind of shopping experience.

David was amazing! Pointed us in the right direction and let us look at all of the sectionals. We found the perfect couch! Great guy to work with!