Ashley HomeStore Sanford, FL

Pricey, yes. Great quality, yes. Nice staff too!

Don’t buy from Ashley Furniture unless you are 100% sure of your purchase. My daughter bought a sofa and loveseat and it doesn’t fit in her family room and store said tuff luck, your stuck with it!!!! It wasn’t on sale nor a custom order either. What, I’ve never heard of a furnitures store treating customers like this!!!

Robert at the Sanford location gave us OUTSTANDING customer service while we were there. He didn't hover, but was always able to answer the questions we had. Also, the manager, Inder really worked with us to keep things within our budget. I'm not quite sure how the furniture will work out but, all the pieces we bought look great.

Deceptive business practices. Nothing but lies and broken promises from management and staff. Take your hard earned money to another furniture store. Save yourself

(Translated by Google) Good merchandise, although the CUSTUMER SERVICE is not very attentive! (Original) Buenas Mercancías , aunque el CUSTUMER SERVICE no es muy atento!

The store in Sanford was not overly busy yet I had to hunt for a sales person to assist me. Once I found one, she wasn't feeling well and offered little assistance. Thankfully I knew what I wanted. I made the purchase and was given a delivery date. I was not home when the call came the day before delivery to confirm and to give me the time frame. I returned the call, confirmed the delivery and was given a 4 hour time frame for delivery. Around 3:00 pm on the day of delivery I received a call from the Sanford store asking when I wanted to reschedule my delivery. I was extremely unhappy as I had been waiting all afternoon for my furniture. I am very unhappy with the service and I have had to wait an additional two days for my furniture. I am in the process of waiting for the delivery for tomorrow. If it does not come as promised tomorrow I will be cancelling my order and will purchase my furniture from another vendor. I originally went to the Ashley store near the Mall of Millennia in Orlando. The customer service there was even worse. I couldn't even get a sales associate to speak with me. I am very displeased with the over all encounter and doubt I will ever shop Ashley again.

This review is specific to the Sanford, Florida Ashley Furniture. DO NOT GO WITH PREMIUM DELIVERY! I had 3 guys show up to deliver a couch, love seat and an ottoman. The first guy walks in and begs for water (it was a hot FL day), other 2 are our unpacking furniture. First guy walks through and inspects home on how items are going to be brought upstairs. Asks for more water before going out to get the other 2. Other 2 bring in first couch, take all the wrappings off, scratches the entire wall going upstairs, tears the fabric under the couch, rips corner fabric off, then tries to cover it up with a marker. Then on way back downstairs the one guy says in very broken English....do you have a bandaid, and continues to take off a bloody gauze pad. Then they proceed with the second couch, again, tearing the bottom. Finally on their way out, the other 2 beg for water again. Completely unprofessional, dirty and 1 of the 3 spoke very very little English.

Donald was killer. LOVE the Mattress

In June I purchased a sofa and an oversized chair. { $1800.00) Including extra for "Premium delivery". It was set to be delivered to my home 6 or 7 days later. 2 days before delivery I received an automated call letting me know that the furniture would arrive on Wednesday between 1 and 4 pm.. I waited with excitement all day. At 4:05 pm I received a call from the delivery driver (James) notifying me that he had left his dolly at my house when he delivered my furniture. I immediately explained to him that that couldn't be possible because I was sitting in an empty living room and that he had not delivered furniture to me. He was puzzled and said yes he had. He shot off an address that was not mine and said that I had texted him to change the delivery address. I most certainly had not. I told him he needed to go back and get my furniture. He instead conference called me with his boss ( Yocasta Biez)who gave me the same story about my having texted them to change the address. I told her the delivery address was clearly marked on the paperwork. She told me I had most defiantly received my furniture because I had signed for it. I explained to her that I didn't have a clue who signed for it but that is was not me and that I was still waiting for my furniture. Moving forward, I called Ashley furniture, spoke to the manager Kristy, explained the situation and not only did we not come to any solution, I was actually accused during our lengthy conversation 4 separate times of having something to do with the theft of my furniture. I stressed to her that she needed to get the police involved. That this was a theft ! She said that she didn't know me and that she would have to contact "corporate" to ask what they wanted to do about it.. I told her that I would contest the charge, her reply was that "yes you can do that , that's what I would do". It is now August, I have not heard from Ashley Furniture since our June conversation. Ashley disputed the stop payment so now I have to go through it all again.. They have the address of where they delivered the furniture, they have the phone number that sent the text to change the delivery address, the delivery man said he took a picture of the furniture all set up in the apt he delivered it to. I do not understand what the problem is.. So I still have no furniture, I have no refund, I've gotten not one phone call from Ashley Furniture for resolution. Perhaps it's time for a Lawyer. I have considered contacting the news stations as well.. Judy Smith, sales order #1300362120

Sales people are great, but if you need service after the sale, the entire company will be unresponsive to your concerns. Don’t buy from Ashley!!!

Helpful staff and large selection

I bought a sofa with a 5 year warranty. It’s falling apart and Ashley’s furniture just says it’s normal wear and tear. There is nothing normal about these pictures. I’ve contacted them in private message and they keep saying someone will contact me but it’s been months and servers attempts

My entire experience with Ashley furniture has been more than disappointing beside Earl who helped us in store. I applied for the card and was approved tried to make a purchase online and the transaction would not go through ( everything showed it was still in my cart) the next day I called the card company ( synchrony) and was told the charge did go through. So I called Ashley and after I waited over an hour on hold I was told it was because I used my IPhone and that apple isn’t compatible with their website and the charge would be cleared in 2 days the latest. After 2 days we went in store to make the purchase only to find out the charge had not been cleared and there was nothing they could do. For the sake of finally getting furniture into our new house we paid cash. The day after I called Ashley again to ask about the charge being cleared after speaking with a very rude woman she said it would be cleared in 15 minutes. It and it was. Delivery day came and they only showed up with half of our box spring (a king) I immediately called the store to be told the ware house would call me the next day at 10. At 12 I had still not received a call so I called myself to find out that the next delivery would not be for an entire week later. So now here I am with a bed I cannot use for another week and I’ll have to miss a second day of work for the delivery which should have only taken one. Thanks Ashley furniture for being terrible from start to finish.

One perfect store for all your home needs and features😀😎 Latest collections of various furniture and updated designs😀 Staff are friendly and service is really appreciated👍 Would definitely recommend it for purchase of any home decor and furniture😎

The store has a great selection at great prices. However the salesperson, Robert Reliford, seemed to lack not only basic sales, but also normal human interaction skills. Instead of being eager to sell a piece we were interested in, he steered us away saying it was too expensive and the cup holders on the arm rest could break. Also, had to chase him down the store to ask questions (when the store didn’t seem that busy). He mentioned something to us at the store, and when we asked to talk to the manager, he said ‘don’t tell her what I jus told you’. Really?? I would never recommend him as your salesperson. He is not only rude, but quite unprofessional. The store, however is great.

Donald did a great job, he took the time and gave us the space to make our own choices but was not to far from us to answer our quesrions.

If I could give negative stars I would. We came into the store to buy my daughter a bed as we moved across country and the movers lost her bed....We were guaranteed delivery by Thursday. We kept track of the deliveries and by 10pm Thursday night the deliverers were on 11 0f 13 so we went to bed. We did not get a phone call the next day so we called the store. They stated the deliverers were running late and the next delivery was going to be Thursday. When I called this morning for an update, I was informed that someone else came in after us ordered the same bed and that Ashleys gave the bed we ordered away!!!! How does this happen? We came in paid CASH and they gave the bed we bought away.....They said they would order another bed and that it would not be in until the 22nd....and would waive the delivery fees.....We canceled the order.....This was the worse customer service we have received this far....And I am deeply sad that a company as big as Ashley would do something like this.....