Ashley HomeStore Sanford, FL 32771

Love visiting the showroom for decorating ideas. Nice friendly staff. Many modern looks and always something for every style.

Good service and price match with online deals

Chandra was very helpful! Available but not intrusive. She is professional and friendly. The store has a wide variety of styles and price ranges. Overall experience was great!

Upon entering the store, I was greeted by John, totally professional he showed me around the store found exactly what I was looking for, he then got the sales manager Bruce involved who was able to help us meet our budget and fulfill all of our dreams for the home we just bought this is the greatest sales team ever.

WE knew what we wanted going into the store,. John, our salesperson was most helpful. Would buy from Ashley again.

Corey was very helpful!

Dawn was so friendly and helpful-excellent shopping experience!

Nahid was absolutely amazing! She helped us by showing us what we were looking for and we were able to put together a whole living room that will look stunning. She was so nice and helpful. First time in an Ashley Homestore and we will def be back!

Had a really terrific experience here after having exhausted most other furniture stores in town. John was above and beyond outstanding. Delivery guys couldn’t have been more professional. Surprisingly great quality and value.

Store clean and well organized. RJ Carter was our sales person. He was patient and helpful.

*Update* It’s now July 18th.. couch was supposed to be delivered yesterday and now they’re saying the end of the month. When we complained they are now stating that it was advertised as being back ordered for 12 weeks and that we agreed to that. We were quoted 4 weeks not 12. They’re okay with lying to customers to make themselves feel better and to avoid having to do anything to make it right. Truly horrid customer service We purchased a sofa in April, they said it was back ordered and at most would take 4-6 weeks. We also ordered a table with chairs. They called and said everything would be delivered 6/7, which was 6 weeks after ordering. We called the night before to get the time and they said it would only be the table and chairs and that they won’t have the couch in the warehouse until mid July! I told them we have spent $4000 here can you do anything for us and they offered a $75 gift card... thanks but no thanks. We don’t plan on doing anymore business here. (The delivery guy was great tho)

We bought a living room set from Ashley Home. They offered us for $250 a 5 year protection plan. Our recliner started breaking down in the cushions. We got in touch of Ashley’s, and GBS the protection company which they claim they have a “A” rating from BBB. Well don’t fall for their scam. They will not honor anything. We might as well used the warranty paperwork in the bathroom, save your money buy from another company. Ashley’s are not honoring anything except your money!!!

I AM 65, ALL MY YEARS OF BUYING FURNITURE THIS WAS THE WORST & ONLY BAD EXPERIENCE I'VE EVER HAD!!! Terrible in store customer service, you can't even get through to the store & IF u can get through to the 800 # they are nice. BIG MISTAKE, WILL NEVER HAPPEN AGAIN 😡

This place is an absolute nightmare and their customer service from store to corporate is useless. I canceled an order I paid for in cash, 12 hours after I purchased it. I was told I had to wait 1-2 weeks for a refund check in the mail from corporate. That was on May 29th, it is now July 25th, and I am still waiting on my refund. I have been in to the store on several occasions and have made multiple phone calls, every time it’s a runaround. The store says corporate issues the refund check…however corporate says the store issues the checks. Every time I call, it’s an hour long process and someone is supposed to call back, never has anyone called back. I get endless apologies and being told how unacceptable this process is, but never an answer on where my refund is! I wouldn’t buy another thing from Ashley, and I would suggest anyone else stay far away. If you ask me they are nothing but thieves and liars. The company is an absolute disgrace.

I would buy literally anywhere before I buy from Ashley’s again. Bought a TV console and they delivered a piece that was manufactured incorrectly, without the proper pre-drilled holes. A Because of this error, it is impossible to assemble the piece. It’s been over a month and a half now of trying to get this resolved, still don’t have a usable TV stand. Customer service tosses you from person to person with no real resolution and nobody to take responsibility.

This is the most ridiculous Furniture Store I have ever dealt with! no one answers the phones!!!! Trying to purchase a gift for my cousin. a Loveseat Darcy 7500135 $289.00 on sale. I placed order with John Carlo, he said Corporate would call me by 6pm for payment. pfft no call! I just tried to call store again to "Pay" for this order! The only number that answers 800-476-0097 but is completely useless! They tried to call the Stores too and NO ANSWERS! Now I'm very concerned about all the furniture I just purchased Full Living Room and Dinning Room that was not Cheap! All is on backorder for 6-8weeks. So, am I ever going to get my furniture after experiencing the LACK OF PROFESSIONALISM of ASHLEYS FURNITURE??? Do I start a grievance now to cancel my LARGE ORDER for a full refund too????

Had THE WORST experience with Ashley Furniture. I will never shop with them again. My husband and I went in to pick out a new couch for our home. We found an awesome sectional that we can choose the pieces for. We were very specific - Chaise lounge with arm, love seat without arm, corner piece, love seat with arm. The guys seemed to understand, never confirmed the orientation with us, but we didn't really seem to need to have a concern to double check him. When we got home we noticed he had ordered chaise lounge, full sofa no arms, corner piece, and love seat with arm. We called to change it and they were no help, said we had to go back in to get it fixed. My husband went back in and got it settled, as Alfaro as we knew. When he printed out our receipt it only had product numbers on it, no description. But, seeing as it's a major company I figured they had their crap together and wouldn't mess it up a second time. Delivery day comes and they deliver us our 4 piece sectional, we start putting it together and the piece that he had changed to the love seat was the completely wrong brand, color, did not match at all. We called and the lady on the phone was completely hopeless. She couldn't understand me enough to even know what piece I was describing was incorrect. We had to go in store AGAIN. Back to the store we go, turns out the sales rep put in the completely wrong order, so the lady in person couldn't figure out what piece would be wrong either. We were there for a good hour while she figured it out. She finally fixed it and was going to talk to her supervisor about giving us a discount for all of our wastes time. She called us the next day and said they could take off an additional $100 (not the greatest but whatever). FINALLY get the new piece in and they take the wrong piece away, they say they are going to bring us in the pillows for the set, never did. Then we get our bill and surprise it was incorrect. Had to go back I'm store AGAIN! The lady we worked with this time clearly didn't care about our issues and was rude the whole time. She was more annoyed that she had to fixed their mistakes and made us feel like it was our fault. I am so sick of going into that incompetitent store. Hopefully when we get our bill next it will be correct, but who knows at this point 🙄 Oh, did I also mention that each time we had to go in we had to lug our toddler in, who was never happy about the trip, and I'm 5 months pregnant and don't have the time or patience for any of this. Want my advice? Shop elsewhere 🙄

Very bad customer service. No one pics the call or answers the questions.

The absolute worst customer service imaginable. Hours spent on the phone being transferred over and over. One customer service agent has no idea what any other customer service rep has said. Sanford Store NEVER answers their phone and are clueless about customer service. Terrible, terrible experience from purchase to delivery to beyond.