Ashley HomeStore Sanford, FL

In June I purchased a sofa and an oversized chair. { $1800.00) Including extra for "Premium delivery". It was set to be delivered to my home 6 or 7 days later. 2 days before delivery I received an automated call letting me know that the furniture would arrive on Wednesday between 1 and 4 pm.. I waited with excitement all day. At 4:05 pm I received a call from the delivery driver (James) notifying me that he had left his dolly at my house when he delivered my furniture. I immediately explained to him that that couldn't be possible because I was sitting in an empty living room and that he had not delivered furniture to me. He was puzzled and said yes he had. He shot off an address that was not mine and said that I had texted him to change the delivery address. I most certainly had not. I told him he needed to go back and get my furniture. He instead conference called me with his boss ( Yocasta Biez)who gave me the same story about my having texted them to change the address. I told her the delivery address was clearly marked on the paperwork. She told me I had most defiantly received my furniture because I had signed for it. I explained to her that I didn't have a clue who signed for it but that is was not me and that I was still waiting for my furniture. Moving forward, I called Ashley furniture, spoke to the manager Kristy, explained the situation and not only did we not come to any solution, I was actually accused during our lengthy conversation 4 separate times of having something to do with the theft of my furniture. I stressed to her that she needed to get the police involved. That this was a theft ! She said that she didn't know me and that she would have to contact "corporate" to ask what they wanted to do about it.. I told her that I would contest the charge, her reply was that "yes you can do that , that's what I would do". It is now August, I have not heard from Ashley Furniture since our June conversation. Ashley disputed the stop payment so now I have to go through it all again.. They have the address of where they delivered the furniture, they have the phone number that sent the text to change the delivery address, the delivery man said he took a picture of the furniture all set up in the apt he delivered it to. I do not understand what the problem is.. So I still have no furniture, I have no refund, I've gotten not one phone call from Ashley Furniture for resolution. Perhaps it's time for a Lawyer. I have considered contacting the news stations as well.. Judy Smith, sales order #1300362120

Sales people are great, but if you need service after the sale, the entire company will be unresponsive to your concerns. Don’t buy from Ashley!!!

Helpful staff and large selection

I bought a sofa with a 5 year warranty. It’s falling apart and Ashley’s furniture just says it’s normal wear and tear. There is nothing normal about these pictures. I’ve contacted them in private message and they keep saying someone will contact me but it’s been months and servers attempts

My entire experience with Ashley furniture has been more than disappointing beside Earl who helped us in store. I applied for the card and was approved tried to make a purchase online and the transaction would not go through ( everything showed it was still in my cart) the next day I called the card company ( synchrony) and was told the charge did go through. So I called Ashley and after I waited over an hour on hold I was told it was because I used my IPhone and that apple isn’t compatible with their website and the charge would be cleared in 2 days the latest. After 2 days we went in store to make the purchase only to find out the charge had not been cleared and there was nothing they could do. For the sake of finally getting furniture into our new house we paid cash. The day after I called Ashley again to ask about the charge being cleared after speaking with a very rude woman she said it would be cleared in 15 minutes. It and it was. Delivery day came and they only showed up with half of our box spring (a king) I immediately called the store to be told the ware house would call me the next day at 10. At 12 I had still not received a call so I called myself to find out that the next delivery would not be for an entire week later. So now here I am with a bed I cannot use for another week and I’ll have to miss a second day of work for the delivery which should have only taken one. Thanks Ashley furniture for being terrible from start to finish.

One perfect store for all your home needs and features😀😎 Latest collections of various furniture and updated designs😀 Staff are friendly and service is really appreciated👍 Would definitely recommend it for purchase of any home decor and furniture😎

The store has a great selection at great prices. However the salesperson, Robert Reliford, seemed to lack not only basic sales, but also normal human interaction skills. Instead of being eager to sell a piece we were interested in, he steered us away saying it was too expensive and the cup holders on the arm rest could break. Also, had to chase him down the store to ask questions (when the store didn’t seem that busy). He mentioned something to us at the store, and when we asked to talk to the manager, he said ‘don’t tell her what I jus told you’. Really?? I would never recommend him as your salesperson. He is not only rude, but quite unprofessional. The store, however is great.

Donald did a great job, he took the time and gave us the space to make our own choices but was not to far from us to answer our quesrions.

If I could give negative stars I would. We came into the store to buy my daughter a bed as we moved across country and the movers lost her bed....We were guaranteed delivery by Thursday. We kept track of the deliveries and by 10pm Thursday night the deliverers were on 11 0f 13 so we went to bed. We did not get a phone call the next day so we called the store. They stated the deliverers were running late and the next delivery was going to be Thursday. When I called this morning for an update, I was informed that someone else came in after us ordered the same bed and that Ashleys gave the bed we ordered away!!!! How does this happen? We came in paid CASH and they gave the bed we bought away.....They said they would order another bed and that it would not be in until the 22nd....and would waive the delivery fees.....We canceled the order.....This was the worse customer service we have received this far....And I am deeply sad that a company as big as Ashley would do something like this.....

Terrible Service. They did not deliver our furniture as guaranteed then when we called for an update we had later found out that someone AFTER US ordered the same furniture and that those people received the furniture over us!!!! Then we were told that they would reorder our furniture and deliver later on in the month. WE should have been contacted by the store which we never were and THEY should never have given something we purchased away....WE should have been the next delivery the very next day. However they failed across the board with their service!

Worst experience that we’ve ever had... was told our delivery would be between 3-7... 7:30 and no call so WE CALLED... was told we would have our furniture by 8... by 9pm no furniture... called the local store who told us ‘if only we had shopped in person and not online’ that they could help us... delivery team just called now, at over 9pm, to be told that the truck broke down and that ‘I’m sorry but we always have to deal with everyone when this happens’. Most ridiculous service ever... I don’t care what the quality is, I’ll never order from you again and I will make it a point to tell everyone what this experience has been like

Have been looking for an affordable, nice looking couch/sectional for some time. I found a model online that looked pretty good and the website said to go to the local Ashley Store to view it. I am very leary about buying furniture online as I like to sit in it first to see if I like it and wanted to do so before purchasing. I went to the local store in Sanford, FL and was greeted by a young lady sitting behind a podium. She did not get up when I came in but did greet me and asked how she could help. I asked for the type of sectional I was looking for and her demeanor changed immediately. She became extremely condescending and said, "Oh we don't have that here" and said nothing, absolutely nothing, else. I stood there in amazement and a bit stunned for a moment but realized that she was not in the least interested in helping me. No one else in the store was either as another employee walked away during this short exchange. I waited a short time longer to see if she would offer any other assistance but she looked down at the podium and said nothing more. Realizing that no one wanted to help me further, I walked out of the store. A shame really as I was there to make a purchase. Guess I will spend my $$ elsewhere.

Huge inventory! Sales people allow you the freedom to comfortably roam the store. Styles of furniture and color palettes are set up beautifully. Prices are good and they have next day delivery. Stop in to see some beautiful room set-ups!!

Brandon was a incredible help with my purchases. Thanks Bradon!!👏🏼

Placed a bedding order last month which was finally delivered today but wrong products. Very disappointed.

We made Fasia work for her money today. Bless her heart. She was patient and understanding. Worked with us for 2 days to find the perfect set.

I have spent thousands at this store. I bought a mattress that is so painful to sleep on and Ashley cares nothing to fix my problem. I even offered to buy a more expensive mattress, and they will do nothing to correct the problem. I will never buy anything from them again and I recommend you don’t either. Sent me a bed that fell apart as soon as it was delivered after waiting a month for it to be delivered. They did come out and fix it i admit. Always buy a mattress you can try at home before you buy. Ashley stands behind nothing they sell. I am closing my account and I am done with Ashley furniture. Do not buy any lousy pillow top from them I promise I have nightly leg pain due to this mattress. I’m done with Ashley. Very dissatisfied customer