- < Home
- Back to Location Finder
- All Stores
- FL
- Sanford
Ashley Store | Sanford, FL 32771
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Sanford, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Here at the Ashley Store in Sanford, Florida, we serve the great community of Deltona and the surrounding area. We believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our large mattress selection, unbeatable customer service, updated showroom, and fast delivery. We have been your go-to furniture and mattress store in Sanford since 2015. Our experienced General Manager, Vik Ramlagan, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of mattresses, chandeliers, lighting, furniture, dining rooms, living rooms, and bedrooms. At the Deltona Ashley Store in Sanford, FL, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. For those of you on a tight schedule, the best time to avoid the crowd is Monday through Friday between 11:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
What our customers say
5
4
3
2
1
(1312)
(98)
(26)
(31)
(167)
Robin was very helpful and patient with us as we made the choice of which furniture to pick. Will definitely ask for her again.
Nawal B was absolutely fabulous! She was extremely patient as we literally sat on every couch in the showroom. Great experience.
RJ was great! 👍🏼
Great furniture and amazing service from Robin Martin! Very knowledgeable and kind person!
Nawal was very helpful in finding us a new couch for our home. She was extremely attentive to our needs, highly professional, and friendly. Very excited for our new sectional for our home.
I order a sectional couch today from Ashley Furniture and Nawal the sales representative was so helpful and courteous and so patient with me, thank you Nawal for your help!
Subject: Thank You for Exceptional Customer Service! Aquarius, I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for the outstanding customer service I received at Ashley Furniture today! You went above and beyond to assist me, and I truly appreciate the effort and care that was taken to ensure my experience was exceptional. From the moment I walked in, I felt welcomed and valued. The knowledge and friendliness of your staff made a significant difference in my shopping experience. It's clear that you prioritize customer satisfaction, and it certainly shows! Thank you once again for your dedication to providing such excellent service. I look forward to visiting again in the future and will happily recommend YOU at the Ashley Furniture to my friends and family!!!
Nancy was very helpful and knowledgeable. I felt like she really listened. Wasn’t planning on buying as much as I did, but there is lots of things to choose from.
I just went to the Ashley furniture store in Sanford and had the best experience! Robin greeted me at the door and listened to what I needed. She led me through the beautiful showroom and let me try out couches that were in my category and price range. We found the perfect one and then found end tables that were so cute. Then on to the adjustable beds! Wow it was so much fun! Robin was so nice and knowledgeable and made it so much fun. She walked me through all the choices and helped me make the best selections for my needs! What a great experience! Robin really makes you feel welcomed and taken care of. I really recommend Robin and Ashley Furniture! They are a perfect combination! Thanks Robin! I will definitely come back to you for any future furniture needs!😀 And I will recommend you to my family and friends!
Robin was very professional and persistent. She was extremely helpful. Thank you Robin
Great experience with Nawal at Ashley Homestore in Sanford. She was exceptionally nice, knew the inventory and made the purchasing process smooth and with no pressure to buy more. Would recommend her as a sales specialist to ask for if you find yourself in the market for new furniture.
We had an amazing experience at Ashley Furniture. Robin and Leslie were extremely helpful and we can’t wait to get our new family room furniture delivered.
Earl at the Sanford location was wonderful help! He made everything simple and I am happy with my new Temperpedic bed!
Bought my so called leather couch 2 years ago for 5k. Within 6 months after cleaning with leather cleaner and conditioner the brown color is wiping off and it's white. Called and no answer at the store phone just rings. Went to the store asked for a manager. He gave me a email and number fur warranty. Sent them pictures as requested. They said they would not cover it. 2 months later a bracket of the recliner portion snapped could not get ahold of anybody.. I'm being told the couch is not leather by a local interior fab shop and I literally had to fab a bracket so it can recline.. I strongly recommend not shopping there as for a 5k couch is not was said to be. They lied and cheated me out of a warranty.
Nancy Rivera was very welcoming since we walked in. Love that she is bilingual and was to help us. Very detailed and knowledgable. A must keep. Been buying here for years and will always be our #1 go to. Thank you
Loved working with Leslie! She was extremely patient, responsive, and accommodating. Look forward to working with her again :)
Aquarius went out of her way to find the perfect set to meet our space needs. She was great! Highy recommend!
I bought a kestrel sofa, it’s excellent and Robin given all details about the sofa. It’s great to buy a sofa in Ashley
Nancy was amazing! She was so friendly, helpful, personable and truly made shopping a pleasure at Ashley Furniture! We will most definitely be back to furnish the rest of our home! Thank you Nancy! -Laurie and Mark
Robin was very helpful and showed patience during this process. I am very pleased with the customer support I received and will be back.
David made my experience at Ashley a breeze will definitely be coming back to him for more of my furniture needs in the future!
Nahid and Robin were absolutely amazing to work with. I would highly working with both of them! Thank you to the both of them.
Leslie was amazing to work with! She wasn’t pushy and gave us our space to roam and look around. She was close by if we had any questions, but she did not stand on top of you the whole time.
Earl is the best! We came back from him helping us back in November and he helped me out so we had to come back. He’s amazing and super helpful!!!
As a college student it can be difficult to find a balance between quality and affordability. Entering the store I was greeted warmly by a salesperson named Nawal. Not only was she extremely kind and helpful, but she was also very understanding of the situation. She put a great amount of thought and effort into helping me find the perfect set for my needs. To say I was happy with the service is an understatement. Excellent customer service, can’t recommend her enough.
I went to Ashley’s in Sanford to look for furniture for my new house which hasn’t closed yet. I was fortunate to have an amazing sales person named Nahid to help me decide what furnitures would look good based on the pictures I showed her. At first I told her what I wanted and how my house looked like and she thought quickly about some of my suggestions, even though were good, she gave me better ideas and after I showed her the pictures, Nahid showed me the furnitures she was talking about and suggested in what way to arrange them, it all made sense and I couldn’t be happier. I loved her eye for detail and her knowledge of the furnitures so I told her I will be back once the house closes which is soon and want to only work with her. This was the best experience I have ever had shopping around for furniture. Nahid deserves more than five stars.
Nahid was wonderful and very helpful
Had a wonderful shopping experience with Nawal at the Sanford Store. Nawal was very helpful and helped us choose a very comfortable- sturdy sofa. Will definitely be back to shop with Nawal.
Nahid was excellent! Attention to detail, did not push me to buy anything and went over every option including color and even moved around furniture in the store to help me vision everything correctly. I highly recommend Nahid and Ashley furniture.
Today my wife and I went in and was helped by Leslie. She did an excellent job showing us what we were looking for but also let us look for ourselves which we love. Was really happy with her service.
I had a dreadful experience at the altamonte springs location years ago, and swore I would never buy from this garbage company again. Fast forward 5 years later, and my daughter wants a queen bed from Ashley as part of her sweet 16. So to much of my dismay, I purchase from the Sanford location. And of course, it’s just another NIGHTMARE experience. DO NOT BUY FROM THIS COMPANY. TRASH TRASH TRASH TRASH TRASH TRASH
Nawal was Amazing, respectable & patient.
Just bought our couch from Sanford Ashley Furniture with Miss Robin! She was the perfect balance of helpful, while giving us time and space to make our decision. Easy in and out with all of the information we needed! Thanks, Robin!
Nancy helped us purchase our furniture and she was very pleasant. She had great customer service. I recommend this location for your home purchases.
She was very polite and a wonderful person,her name is robin
Leslie at the Sanford location is AMAZING ❤️ she had tremendous patience with me and made sure I got the best deal ♥️ I chose to make my purchase with Ashleys because of Leslie ♥️
We got a new couch and ottoman from Nawal today and she was absolutely amazing! Great customer service and was so kind to us and our small children. Definitely recommend Nawal!
Robin Martin helped Patsy and her mom find the perfect mattress. Wonderful service! Great place!
We had a great experience today at Ashley! Nahid was very friendly and helpful and discussed all of our color option with our new living room set. The finance steps were very easy and we got approved in minutes.
Earl and David at the Sanford Store. Were super. Very professional.
Leslie and robin are so amazing! Can’t wait to enjoy our new furniture!
Robin was helpful without being suffocating like some furniture sales people are.
Leslie was great to work with! Definitely recommend her and the store for quality and attractive furniture. 😀
Great customer service! Leslie answered all my question over the phone a few days before I made it to the store. Robin picked up then and finalized the purchase in person.
Nawal Mrabi was very helpfule and patient with us! Great service!
Nahid great saler agent at ashley Sandord FL I recommend her 100% she is the best .
Nahid great customers service she the best I recommend her 100% at Ashley Sanford FL .
Leslie was very helpful!
Robin she is a great salesperson, she gave me enough time to make my choice and decide on the best dining room.
We stopped on 7/2/24 looking for a bedroom set and associate Nancy to show us all the selection available we did find what we need it thanks to Nancy and the great customer service she provided to us we will definitely be back in the future thank you Nancy.
We are there to buy a bed today and Robin helps us with a smooth transition with the purchase she is very humble and experienced person
Thanks for helping pick out the best bedroom suite for my son! ♥️
We entered the store with the intention of finding furniture for our new condo. After browsing for a few minutes, Robin welcomed us warmly. She was friendly and allowed us the time to explore before approaching us for any questions. Meeting Robin turned out to be a great experience; she was not only delightful to chat with but also very diligent in ensuring we didn't miss anything of interest. Robin attentively listened to our requirements and skillfully guided us to furniture that perfectly matched our needs. If you're visiting Ashley Furniture in Sanford, seek out Robin – she made our visit exceptional!
Leslie was fantastic! She worked with us while we were planning out furniture for our new house a few months ahead of when we needed the furniture to be delivered. She even helped us when they were discontinuing our mattress to make sure we still got the one we wanted. Excited to get our furniture!
Nawal Mrabi is awesome and knowledgeable. Will buy from her again!!!!!
Robyn was so patient with my indecisiveness. She was very friendly and helpful in finding the right tv stand for me
After looking for a sofa and loveseat for what seemed forever, Nawal was very helpful and patient in our new purchase. So if your looking for a salesperson who is not pushy and is very helpful ask for Nawal!!
Nahid provided us with a lovely experience. She was quite helpful and patient
Robin m is awesome 👌
Robin was so nice and helpful regarding our purchase today. Everything was quick and went smoothly. My family and I appreciate it!
Nancy was wonderful to work with. She answered all our questions and made a sale!!
Great service
I shopped at this Ashley’s with my husband and we were immediately yet subtly greeted by Earl. He was polite, gave us some information on current sales/promotions and let us browse leisurely. We ended up finding a sectional we loved but needed to think on. The next day I returned to purchase the “Larce” Sectional and I was greeted by Nahid. She was super sweet and helped me along the process answering all my questions. I am so happy to have purchased at this location with such amazing employees. We are so excited for our new sectional not only were we able to configure it to fit in our small living room but it’s also a performance fabric!
Amazing sales rep. Helped from start to finish. Great experience. Robyn was PHENOMINAL!
Great selection, good quality, friendly sales rep. Aquarius was wonderful!
Robin was very helpful.
Very helpful and efficient.
Robin, was very informative and helpful, super friendly. Walked us thru the process, answered all our questions. Helped us to make the best decision. We definitely had the best experience
Leslie was great and very knowledgeable. Great experience.
Great experience. We purchased furniture from this store in April 2023 and yesterday. Nahid was very helpful on both occassions. Good prices, good furniture and great customer service.
Our salesperson Robin was an amazing help! From helping to price out different furniture pieces to completing the finance approval and sales process, she was friendly, professional and made our experience effortless!!
Exceptional service and attention from our salesperson, Aquarius. She was great!!
Had a great experience thanks to Robin. She was very attentive and kind!
Leslie was wonderful. Made our experience enjoyable. Highly recommend.
Robin did a great job and so happy to have someone so helpful!
Nahid was awesome. Thanks so much !
earl was great
Many choices! Good price! Quick shipping as well ! pretty impressive .
Nancy was so helpful!
Outstanding Service David went above and beyond to meet my needs and expectations when shopping at Ashley's 2nd time around.
Ashley store in Sanford Florida. Mister Earl super cool and nice guy. He help me and my wife to pick the right sofa. Thank you Mister Earl.
Sanford Ashley store. Mister Earl super nice and patience guy. Very helpful and helping in decisions to made. Thank you Earl
Earl is the man! Greate customer service.
I received awesome service at this location. Nancy was extremely helpful and made sure I did not miss a deal. I will definitely be coming back here for any future furniture purchases.
My wife and I generally get any new furniture from here. The prices are reasonable and have been happy withthe quality of the furniture we have purchased in the past. Earl was our most recent assistant in our purchase. The process was easy and without any pressure.
Aquarius is super helpful, knowledgeable and patient!!
Robin was great from the moment we arrived at the store. she was so attentive to ensure we had everything we need. Looking forward to our delivery,
I worked with Robin today and she was extremely helpful. She did not hover as I was sitting on all the various couches, but made sure I was helped if needed. I always keep coming back to Ashley Furniture :)
Ask for Nancy. She is informative and efficient.
Robin Martin is truly amazing. She took care of me from the first second I walked in the door. I truly appreciate her professionalism and caring attitude in helping me decide what was best for me. I wish I could put 6 stars!
Aquarius was great. She found just what I was looking for.She’s very friendly, and very helpful.
Aquarius Green was great! She offered some helpful suggestions.
Sales person Leslie did a great job on selling us recliner sofa. She had a lot of patience and we really enjoyed her company and making this transaction is successful one I highly recommend Ashley stores.
Nawal B. is the most kind, honest and trustworthy salesperson I have ever encountered. I came in after moving all day and looked a mess, she greeted me as if I looked like a million bucks it didn’t matter to her she treated me exceptionally well. That to me was so impressive. She has forever gained me as a customer for life. Thank you Nawal!! Your eternal customer, Marilyn Roman.
Went to Ashley Furniture in Sanford today, Robin Martin was super helpful and patient with us when we went looking for 2 bedroom sets and a new dining room table set. She was awesome and so sweet. Definitely appreciated her.
Amazing experience!! Nancy was wonderful and helped us out on an awesome couch!
Thanks Nancy you did a great job!
Nahid was so much help on today’s shopping trip! She made sure we had all of the furniture we wanted in stock and available on the day we needed it! Amazing store with amazing service
Leslie was Amazing! Very attentive but respected our space. She knew how to answer all the questions I had and made the process easy!
Miss Green was very helpful. The store is beautiful and fully stock with countless options.
Nahid was great! She was very attentive and helped us find exactly what we needed.
Nancy helped us find exactly what we needed and was very cordial and polite. Very much recommend this Ashley’s!!
Leslie was quick and amazing to work with, thank you very much!
Robin was awesome she was very helpful I would highly recommend her.
Robin was very kind and patient with me and my fiancée when choosing our first couch together. I recommend her to steer you towards the right choice for your home!
Went in with my fiancé yesterday. Idk how anyone could possibly make a decision with a sales guy barking at you every five minutes. I genuinely want to buy something but I can’t do anything with a salesperson making us feel uncomfortable.
This was my very first time shopping at Ashley and I had a great experience at this store. I came in wanting to see specific items I had seen on the web and as soon as I arrived Nawal B. greeted me and showed me the exact items I was looking for alongside other similar recommendations. She was very professional, attentive, friendly and knowledgeable. She was with me every step of the way until I finally decided to make the purchase.
David was kind and friendly and really listened to our needs; let us explore and try it all. Got a great deal on 2 mattresses & frames!! Store is clean, bright, and has great selections!
Nawal is the best employee and she deserve nothing but five stars super helpful and She gave us best deals plus she take care of us a lot definitely recommend her
Nawal served us today she was great and helpful and super nice and She’s very patient definitely five stars
Nawal was the best customer seriver ever she was very helpful and she gave us a great deal and she went above and beyond for us. We had gotten the whole house furniture and she was super helpful. Recommend her.
Had a great experience today. RJ Carter helped us and was extremely helpful and patient as we tried to make up our mind. He was attentive and not pushy. The store had a great selection. I’d recommend for sure.
Nancy was so helpful, patient and kind. Store is well stocked and clean.
Had a great experience buying our couches. Ask for Aquarius. She’s the best. We looked at different options and she helped us settle on the one that would work best for our space.
Nice furniture, reasonable prices, just didn't find anything that fit our style.
After having just moved to Florida (about an hour away from Sanford) we got to the store approximately 20 minutes before closing. We had anticipated only looking at the bedroom and patio furniture I had spotted during an earlier visit to the store. However, we decided to ask if we had time to purchase the bedroom suite. They said, “Of course!”, and that we could go ahead and purchase the patio furniture if we wanted to (we were doing two methods of payment). Anyway, because of an issue with our financing account (because of our new Florida drivers license), it took almost two hours. Those wonderful ladies stayed until almost 10:00pm to get us taken care! They were amazing! Exhausted, but amazing! Thank you ladies!!!
Our advisor, Robin, was so great! Very friendly and knowledgeable, she helped us with the info we need about mattress. Definitely we will be back!
Nancy was so friendly and knowledgeable about the furniture I was looking into. She made the process easy and was looking out for my best interest. Thank you Nancy!
Nancy did a fantastic job on the service & information when buying a bed frame. Cannot recommend any higher!
Nawal B is amazing!! Very helpful and friendly. Nawal made our shopping experience very pleasant. Thank you Nawal!!😊😊
Nawal provided an excellent customer experience for me and my kids, she is very professional and patient. I would not hesitate to go back to the Ashley store in Sanford and conduct business again with Nawal.
Nawal was very helpful and made the process to buy a couch easy! We’re excited for our new couch!
I have used Nahid from the Sanford,FL store for 2 years when I moved to FL. She is so professional, has fierce product knowledge and she always makes me happy with my sale. I recommend if you need any furnishings, ask for her at that location. She will jump through hoops to please you. I assure you !
The sales people went above and beyond to answer the questions we had. Thank you
Overall is a was a pretty good experience - we liked our salesperson. We are not certain we received all the discounts we should have, as the only special we got was one to upgrade a mattress, and if we did, we would get free delivery, which then turned into $100 delivery, so the calculated risk of throwing that on us came really close to costing the sale. But, my wife really liked the couch, so we pulled the trigger. It did cost the sale on other and future purchases - we left the store and went to Hudson's and Adjective and spent about $5K in each that day. Moving forward, we still need bar stools, bar cabinet, guest bedroom furniture, master bedroom chair and several other pieces, but we'll shop around more. The manager's decision to throw on the $100 delivery really didn't sit well with us. It's not that we're dissatisfied with the Ashley's experience, but it wasn't the best either. Having shopped around for furniture for the past month or two, I would say Ashley's is a B-, similar to a Rooms to Go.
Leslie was very professional and helpful with us today! She helped us picked out the perfect mattress for our teen boys! I definitely recommend coming to Ashley’s and having her help you in all your needs! 🙌🏼
We went in looking for a dresser for our daughter at Ashley Furniture in Sanford. Robin was our person who helped us. We ended up with a dresser and two cute accent chairs in pink! She was very friendly, professional and took care of our needs quickly and efficiently. Thank you Robin!
Nahid was the best sales woman. She was very kind and intuitive with our needs. We have an uncommon square footage in our home for our living room and bedroom. Nahid found our new addition to our home. The experience was very rewarding. I highly recommend coming into visit and speak with nahid.
Aquarius was super helpful! We were able to find our dream sofa here with her help.
Nawal B was so amazing from the moment we arrived at the store. She was so kind by coming and opening the door for my mother. From there she came and checked on us while we were looking at beds for my son. After selecting a bed we went and looked at some couches. From beginning to end she was so attentive to ensure we had everything we need. Looking forward to our delivery!! Thank you again Ashley Home Store for such a great selection.
Robin was ABSOLUTELY amazing! Kind, patient, and friendly. We will definitely be back!
Aquarius was an excellent and professional associate. Great selection of furniture at a reasonable price.
We have been long time Ashley furniture customers and will continue to be! We had a great experience today buying a sectional at Ashley. Robin was great to work with. She is very friendly, knowledgeable and patient. Answered all our questions and helped us get the best deal. We will be coming back!
Our sales person Aquarius was so helpful and nice. Great service!
Go see Aquarius, at the Sanford Location. Just got a beautiful living set today. Great service, she rembered my name from a previous visit and she made it easy to do business.
Got a great deal on beautiful furniture. Big thanks to Aquarius for all of her help!
We had the pleasure of having Leslie help us with our shopping today and couldn’t be more satisfied with her patience, assistance and kindness! Super satisfied with my experience and never felt overwhelmed as Leslie was there to answer any question that popped up. Left with a brand new couch and faith restored that furniture shopping doesn’t have to be stressful! Thank you Leslie!!!
I've shop at Ashley's for a number of years always pleased furniture & the people are so helpful but there's one person I would like to give gratitude to that's the lady that greet u as u come in great big personality just love her name is Nahid she honors ur store pls let her know . She does a outstanding job.
Nahid did a fabulous job today we loved her and our new patio furniture
Great experience with Leslie. Her attention was amazing! Ask for her if you want good advise and not feel rush or pressured to buy. Thanks Leslie!
Nahid was very helpful and got me a great deal with 0% financing on our sofa and chair!
Aquarius was phenomenal and a joy to work with! She helped with measuring and finding matching pieces. I highly recommend her! She was so helpful. Ask for her when you go.
David was very friendly and helpful. We enjoyed our experience at the store, feeling helped but not pressured.
Lovely store. Picked out what I needed easily from a nice selection and Leslie made the whole experience very pleasant and enjoyable.
I went to Ashley’s furniture in Sanford Fl and the David was so kind. He helped me with everything I needed to find at the time and helped me stay within my budget! Thank you David and Thank you Ashely’s furniture my place looks great!
Nawal was amazing! If you are going to buy some furniture, ask for her! Thank you Nawal for all your help.
Nahid was very kind and patient with us! She helped us find a dinning table that we love and fit our budget.
Robin was so helpful & patient with me as I looked for couches and furniture for my living room. She made a tedious process feel calm & welcoming!
Nahid was absolutely amazing to work with and helped me meet my home needs, Rj was a good great atmosphere to be in :)
Nahid at Ashley is fantastic and makes everything so easy.
Leslie was great, so knowledgeable and friendly. Easy to do business with.
Nawal was so patient. I appreciated her help with getting furniture for our new apartment. Thank you!
Highly recommend to stay away from Ashley stores, poor customer service support , bad communication with customers. Sadly they don’t have good quality furniture anymore.
Came in to buy a dining room table. Robin was great. Helpful in every way.
Great experience with Earl. He is accomodating and answers all our questions.
Earl was amazing!!! He allowed us to view the store at our own pace & kept checking back with us to see if we had questions. I would come back and see him any time I needed furniture!!
Nawal B was wonderful, informative, and so helpful. She made buying our sofa and coffee table a breeze!
Nahid was wonderful and knowledgeable about mattresses and gave us a good deal. Always smiling and polite.
Robin helped us find the bed frame we were looking for with it even not being in the store! We showed her the one we were wanting and she showed us one very similar to give us an idea of the one we wanted. She definitely made purchasing the bed frame easy.
Had a fantastic service from Robin highly recommend coming to see her at the Ashely location in Sanford FL
I came in to check out sleeper sofas and mattresses. Nancy helped me and took the time to show me all options. Need to bring husband by to look at. Very good customer service!
Nasal, was very helpful and knowledgeable at her job
Greeting me like the Dawn, Aquarius amazed me with her wonderful persona and customer service. I asked about a particular style chair - the nearby floor salesman said they didn't carry it. As the sales associate and I continued talking, Aquarius searched and found the style chair on Amazon, and showed it to me. That's first rate customer service!
Leslie, our sales representative, was absolutely amazing!! She was so kind to us while we were trying to decide between couches. She moved around furniture to help us better visualize our living room and even stayed late for our purchasing process. We are so excited for our new living room set (also, I would highly recommend the protection plan)!
Leslie was so helpful today! Great experience while we looked for some new home items.
David was a huge help and was great to work with!
Nahid was extremely helpful and attentive. We had a great experience shopping with her.
David Nieves did a great job.
RJ was awesome
Leslie was super responsive and helpful!
My service with Nawal B was very polite. She was patient with me moving around the store looking at different furniture and took her time making sure I was satisfied. Would definitely refer others to her customer service
I recently purchased a lyft recliner from this store and the person who helped me, Nahid, was amazing. She was so helpful and personable that I felt like I was working with a friend. She was so knowledgeable I didn't hesitate to purchase the chair and she worked everything out for me. It is a great store and I'll be returning for more furniture from them. Nahid, thank you so much for all your help and kindness. You went above and beyond. She's awesome.
Purchased a bedroom set and couches from David at Ashley Furniture and was very pleased with the customer service he provided. Was very helpful and knowledgeable about all sets in the store and also offered some great financing options. Thanks again, man!
Robin at the store in Sanford provided great customer service was very helpful and knowledgeable with the decor that was placed on the show room floor …
Robin was absolutely amazing and super helpful ! She made the experience of getting new furniture for us very pleasant and efficient !
Thanks for the help and attention Earl Innis. He's a great salesman.
(Translated by Google) Earl innis the best in sales ✌🏼😁😁 (Original) Earl innis el mejor en ventas ✌🏼😁😁
Aquarius was so helpful and knowledgeable! We picked out the perfect table!
Nawal was an absolute pleasure to work with! She made this buying experience so easy and she is so kind!
Nawal was wonderful in helping with my purchase
Nawal B. was absolutely amazing with helping us out, we initially came in for an ottoman table and left with a king size mattress LOL now that's good salesmanship isn't it? Talk about an upsell, anyways pls give Nawal like a major award or something like a golden couch or a jelly of the month subscription. Great job Nawal, 10 out of 10 stars!
Leslie was very attentive and so helpful. We had a great experience!
Robin was amazing! Really made us feel at home and was super knowledgeable about sales and products. Would definitely send my friends to shop with Robin!
Same day I went to see, same day I came out buying!! Robin made everything simple and easy!! Thanks!!
We just bought a chair. Robin helped us make the right decision. Great service!
Leslie was very helpful. She assisted me in finding the best chair for my needs. No pressure! Just great service.
David was able to assist me finding a perfect adjustable bed w matching dresser ! He also help me find my sofa . I have a big family and we are able to sit down all together 💙 Thank you so much ! I’m very thankful for your great customer service
Nawal was great!! She showed me every couch that was a possibility and helped me customize the one I wanted. Highly recommend!
Aquarius was the best! We told her everything we were looking for and she helped us make choices and plan out our new home! She even came out on her day off to make sure everything was finalized! Outstanding service
Hi Mrs Nahd I appreciate you do amazing job 👏☺️
Aquarius was very friendly and helpful and even found a different sofa in a different color for me at another store so I could go and see it in person. While there I found a completely different model sofa I liked and sent her a picture asking if she could give me a price and if she could order that sofa for me and she had the estimate and everything for me in minutes. I highly recommend if you are in the market for a new sofa to come see Aquarius at Ashley’s Sanford.
Earl is amazing, great store!!!
Thank you RJ for your assistance! You were great and you made it a smooth and easy process. I would definitely recommend this location especially RJ. He explains everything on what you’re paying for and what you are getting. Can’t wait to get my dinning set and couch Saturday! 🥰
Robin provided excellent assistance! I highly recommend her to anyone visiting the Ashly store.
Excellence service done by Nancy of the Sanford store.
Was at the sanford location yesterday to purchase furniture. The gentleman David i worked with was supper helpful explaining all my options with each individual bedroom set we looked at. Then Ypung Lady Gigi was also a great assistance in helping me get my credit approval pushed through with ease. Highly recommend.
Nancy at the Sanford, Fl location was great. She helped me along the way of finding the perfect bed. Great customer service.
Nancy was awesome helping my husband , mom and I the perfect first kitchen set! Super friendly and very patient as we had many questions! Thanks again Nancy!!
Leslie was such a big help! Got a great couch
Nancy is amazing. She made me feel comfortable, and she’s extremely knowledgeable about the products offered. Definitely will be referring family and friends !
I had a great experience at Ashley furniture today looking into a new living room set. Nancy was very kind, knowledgeable and helpful. She informed me of their financing option and provided exceptional customer service!
I would like to thank Nancy Rivera for her assistance and patience while I was shopping. She made shopping so much easier.
Nawal was extremely helpful and professional during my recent furniture purchase at Ashley. I highly recommend the store, and Nawal in particular!!
Nawal was super helpful and friendly. She answered every question we had. Nawal was very attentive from the moment we walked in and till we left.
Nawal B. Did an amazing job!! She was very friendly and helpful.
Nawal Benchekroun is the most attentive and kindest representative at Ashley’s! I am a loyal customer now because of what great service I was given by this top star employee. Thank you Nawal for making this purchase so easy and wonderful!
Robin was excellent. She was able to walk us thru and get us exactly what we needed . She was very informative and provided accurate information
Robin was very nice! She answered all of our questions and made us feel comfortable the whole time. Would definitely come back to see her!
Robin was wonderful. She helped us every step of the way on our new couch purchase. Would recommend her 10/10
Nancy was great! She was informative, patient, and extremely welcoming. Thank you Nancy, it was seamless.
Robin was very helpful knowledgeable and selection in store was great.
Robin was the best. So helpful, sweet and can answer any question you have. Very knowledgeable of every product in store.
Well. I was skeptical at first but the overall treatment was phenomenal. Ms. Nawal B. Was fantastic and knowledgeable with what I needed. Thank you Nawal. 😊
Great service, very helpful and friendly associate
Nawal was wonderful, gracious, and patient as we shopped for a new mattress with our two little kids. She helped us pick out the perfect mattress and went above and beyond! Ask for her at the Sanford Ashley and you won’t be disappointed!
We have shopped at many furniture stores in the area. This one by far has been the best customer service experience by far. You are very fortunate to have RJ Carter as one of your associates. Now I look forward to having my furniture delivered and set up in a timely manor. Thank you, Betty Suber
I just purchased living room furniture working with Aquarius. She was amazing! She was so knowledgeable and helped me pick out the perfect furniture. She also knew the deals and helped me find exactly what I was looking for. The process was so smooth. Buying furniture is painful, but she made it easy. I was in and out of the store in under 30 minutes. I highly recommend her. She works at the Sanford store. Make sure to ask for her when you are there!
I am so glad we came to this Ashley store. My husband and I were greeted and assisted by sales rep Nahid Ahmadi. I went to several stores and finally found the perfect bed and amazing mattress. Nahid was very knowledgeable and educated us on the quality, the financing, and the delivery. She was very personable and professional. I highly recommend her as a great sales rep. Please hire more people like her.
I was very impressed with the selection and pricing! Our sales lady was very helpful and professional! Highly recommended!
Robin Martin did a fabulous job of showing us furniture and giving us tips about style! She is very nice and smiles a lot! I highly recommend her; she is very professional and helped us shape our house!
Leslie wasn't pushy, gave us space but was there to answer all questions, and then she let us know about the clearance items which were perfect for what we wanted. This is the type of experience and customer service that keeps us as repeat customers.
My sale person Leslie , was very patient, well informed about what customers service means. Amazing experience.
Robin was super supportive and very helpful in getting our couch and recliner together.
Robin was so wonderful and helpful with us today! She was very kind and patient with our indecisiveness and helped set us up with a great couch and delivery. Thank you so much!!
Nawal was very helpful, attentive, and quick.
Aquarius was EXTREMELY HELPFUL! She went above and behind to help us with what we were looking for. However, we are so disappointed with Synchrony bank. We didn't know that they made the decision to decrease my credit with Ashley
We are looking for a sofa and a chairs, the experience was great. Nahid helps us with our search. She was so nice and professional.
Nancy R. Was great!! 😊
Very much happy with the service given by Nawal .. totally recommend
My go to store! I have furnished two homes with Ashley Furniture, and love the style, quality, and service. If you are going in, I highly suggest asking for Nawal to help you. She is very knowledgeable, helpful, patient and kind. Highly recommend!
Newel helped me a ton!!! I couldn’t tell the colors between different chairs and tables …. She carried dinning chairs all over the store helping me match tones and colors! So helpful. Definitely recommend!
It was a great experience finding our sofa. With a toddler and baby in tow, time there was limited of course🙃, but very productive. Aquarius, our salesperson, was fantastic, extremely knowledgeable on her inventory, and helpful. She knew exactly what we were looking for, comfort and durability, we went with the Alessandra couch, it is super cozy. Product arrived less than a week later. The delivery crew was courteous and in and out in less than 5 minutes to assemble. Would definitely purchase from Ashley furniture again.
Nice store, great staff, Dawn is exceptional at what she does!
Wonderful experience. Nancy helped and made process easy.
Nice selections. Good experience!!
Robin Martin at Ashley’s furniture in Sanford was so delightful and extremely helpful today with helping us pick out new bedroom suits for both our children and helping my wife and I get the perfect mattress for our bed! Robin was absolutely wonderful! Thank you!
We needed new bedroom furniture for our growing kids. Robin helped us find the perfect fit for their rooms. She’s so kind and friendly. Her professionalism and knowledge are superb! I highly recommend Robin at Ashley’s for all your furniture needs.
Robin was the best with helping us find everything (I love my new bedroom furniture!)
Robin is so fun!
Nawal Mrabi has been a great sales rep. She spent an incredible amount of time helping with the purchase of furniture to my new house. Awesome experience ! 👍🏻 Very happy with the process!
Aquarius was great to work with! Very helpful and a joy to get to know!
Thanks for be so pleasant
Leslie was amazing!
This is a beautiful store with a huge selection of reasonably-priced, very nice furniture and accessories, and a helpful, knowledgeable staff.
Nawel was absolutely pleasant. We left satisfied and so comfortable with our purchase. I will be back because of her pleasant kindness
NAWAL WAS GREAT HELPED US FIND THE PERFECT SET FOR OUR LIVING ROOM ,
Robin was amazing! She showed me the pieces I was looking for, was patient, and I didn’t feel pressured. She was knowledgeable and put all my concerns at ease. I’m grateful for her help during this process.
Robin was amazing and super helpful. We walked in and she helped us find the perfect sectional for our family. We will definitely be back to work with her in future!
We had an amazing experience today with Nawal. She made the entire process very easy and was able to make our vision come to life. Definitely will continue to work with her in the future.
Nancy Rivera is so helpful and accommodating.
My bf and I went in searching for a sleeper sofa. Aquarius was extremely helpful amd relatable and made the experience absolutely fun and amazing, and we ended up purchasing the best sofa
I’ve been very pleased with the service at Ashley. Earl is knowledgeable about the choices available, and will go over and beyond to help his customers. I appreciate his professionalism, and would seek him out again should I need to.
MS. Nahi, help me out a great deal. Everybody should go to huh to get furniture and see. Help me get furniture less than 10 minutes. And the furniture was very good. Thank you for helping me.
Earl was very attentive to what I was looking for and my price range. He was very helpful and I was in and out of the store in less than 20 minutes. If I have to buy Ashley again, I’ll ask for Earl definitely.
leslie great costumer services i will back . thank you
Nancy from Sanford was very helpful. She helped us make a good decision for our purchase. She was patient and acted very professional. We look forward to getting our item delivered.
Wonderful service with Earl. Was very patient and gave us time to look around. We were able to get what we needed. Thank you Earl. Definitely recommended!
Great salesperson, Earl! Was attentive to our needs and very friendly. We got exactly what we wanted. Highly recommended.
My experience today was fabulous! Nancy R. was so helpful, understanding and so patient. She never got pushy or try and up sell us. Thank you for all your help Nancy, we appreciate you
Leslie was amazing! Can't wait for our new couch to come in. The whole experience was nice, simple, and relaxing. Not pressured to buy anything right this second, which made the whole process very calming.
Had an awesome experience with the salesman
Robin was EXTREMELY helpful and was able to suggest alternatives for out-of stock or discontinued pieces I had picked out. I would HIGHLY recommend using her services if you’re in the market for new quality furniture.
helpful sales associate
Nahid was our salesperson and was a kind, sweet, wonderful person! She was extremely helpful and helped us select quite a few pieces of furniture. We are extremely pleased with her professionalism. We look forward to working with you in the future, Nahid!
We came in to look for a new couch, Nahid was wonderful and attentive and helped us find something within our budget. Would highly recommend!
Robin was amazing! Very patient took out the time to explain everything from the minute we walked in the door
Nancy is a rock star! Go talk to her and she will get you all squared away with all what you need!!
David from sales was great. He didn't pressure us into a purchase and was very up-front and honest about the furniture and business processes. He made us feel very comfortable and I highly recommend this Ashley store if you are looking for furniture
Wonderful experience and phenomenal customer service from sales agent David!!! I was in the market for a new bed frame and he helped me at the store and online navigate my purchase. Quick, efficient, honest, friendly but NOT overbearing as compared to my other endeavors! David went above and beyond with explaining everything and help me! Can’t say thank you enough.
I just bought at Sanfords Ashely’s, Nawal B. Helped me with the purchase I 100% recommend to find her she is very nice and helpful she took her time to break down every detail of the purchase multiple times and was very kind during the whole process. We are glad she was the one that helped us out today, we had a great experience on our first furniture purchase.
I WILL BE BACK!!! Nawal Benchekroun! A pleasant spirit and a patient soul. I’m a very indecisive woman and it takes time for me to settle on exactly what I want. Nawal provided me with everything I needed. Informing me of my options and education. That alone helped me with making the decision best for me. No rushing or treating me as if I was a dollar. As an esthetician passionate in providing my clients with a personal and memorable experience and Ms Nawal gave me that and more! Because of her you have a loyal customer. !! - Janasia
We were at the store 2/29 received by Nawal at the entrance, since the first approached, she was great and try to gave us the best deals, also gave us a great orientation about mattress. We are super grateful and more than satisfied with the service end with chairs, sofa and a great mattress that we needed so bad. Make sure you ask for Naval in you next visit. 😉
Robin Martin
Went to the Sanford store with a specific piece in mind and was assisted by Nawal. She was the perfect mix of helpful and patient while I measured and decided. Very pleased with her assistance. Thank you Nawal!
Knowledgeable customer service and assistance Nancy was a pleasure to work with, check out the Sanford location if you’re in the area
Earl was amazing!!
(Translated by Google) Excellent service, I was assisted by Nancy, very attentive and explained everything in detail. (Original) Excelente servicio, fui atendida por Nancy, muy atenta y me explico todo detalladamente.
If you’re in the market for furniture David is your guy! Super patient, very friendly, and extremely knowledgeable. Turned a stressful process into a smooth experience.
Nawal was very professional and informative. She is very friendly and kind. I enjoyed my experience at Ashley's because of her.
We found some great chairs right away! Robin was a huge help, but not overbearing, go see her!
I just want to say that I purchased a dining room set from the Sanford, Florida Ashley Furniture Store by phone and the assistance I received from RC and other staff members was amazing. My set is scheduled to arrive next week. I will be visiting the store on Tuesday to complete my furniture needs. Thank you Team Ashley!
Great customer service and great prices! Robin Martin was very patient and super helpful, I recommend the store 100%!
Great customer service
From beginning to the end. Nahid was nothing short of amazing, she ensured to confirm every detail and our satisfaction was guaranteed. When you visit this location ask for Nahid.
Amazing customer service always meeting the customer at the front door as soon as you walk in
Stopped by my favorite furniture store Ashley's today to look for a new headboard. I was greeted and helped by Robin who was wonderful and helped me pick out what I wanted. That's why I always shop here!!!
Great customer service, Earl Innis helped me with all my bedroom and living room things i needed!
Highly recommend Aquarius Green. No sales pressure and very knowledgeable. Super patient with us also!
Nahid is amazing! This is our second time buying with her and she has made both experiences great. Awesome customer service and very helpful. Highly recommend seeing her if you are in the market for new furniture!
Had a great experience. Nancy was very helpful and patient. Highly recommend
Nahid was wonderful, patient and gave us time to think and accommodate each request. Didn't push us at all and was so pleasant to work with.
Robin helped us out of today and was extremely thorough and kind. Would recommend her to anyone looking at purchasing new furniture.
The BEST buying mattress experience ever. Ask for advisor Nawal, she was really interested in what I needed not only to push me the most expensive option.
Nancy treated us very well and I love the furniture!
Leslie is great! Very helpful!
Nawal was very helpful and very knowledgeable
Went in this store recently and was very put off by a saleswoman who wouldn’t stop trying to pressure my wife to let her hold our one year old son. She kept making weird comments about him and trying to get him to react in a way that made it seem like he wanted to go to her. This made my wife very uncomfortable as she is not the type to be rude and I had to step in and say no to the woman incessant requests to hold him. I understand it’s customary for the sales people to follow people around the store to offer help and make sure they get the commission if you buy and they help you but she seemed more interested in our son than helping us. I know it’s a sales tactic to seem interested in someone’s child especially if you have kids or grandkids but the delivery on this just came across as very creepy. Rest assured we will be buying from a different Ashley Store when we decide on a couch.
Nahid was so helpful and kind. She gave us the space to look around but was also readily available to answer any questions. When we were stuck between two different options she was able to show us the unique features of each sectional so our decision became much easier. I highly recommend asking for Nahid if you visit Ashley Furniture of Sanford. She will make your furniture buying experience a seamless one.
Leslie walked up to us the minute we walked in and answered all of our questions. 100% would work with Leslie again when coming to buy furniture!!!
Robin this very nice person and help me to chose a nice beautiful dresser Thank you so much
Nawal was my sale rep, she was truly AMAZING, answered all my questions, very knowledgeable! I highly recommend going to the store and ask for Nawal!
Bought a new couch and service was good. Now waiting for the delivery.
Nawal was very helpful giving advice on the types of beds and how they were made. I give her 5 out of 5. Was very nice letting me try out all the beds i was interested in and even some that I didn’t think about.
Great experience. Nancy greeted us right away and introduced herself, asked our names, and asked what she could do for us. She knew her merchandise, prices, plans, and was very attentive to what we asked but was not pushy. Thanks for making it so easy!
Excellent service with Nawal, nice experience
Great clearance sales … excellent customer service. Thanks Nadhid
Earl's great, took care of us, and got us the deals we loved.
Very professional 😃
Very helpful staff!
David is very knowledgeable about all the theater style sofas and loveseats. Professional and courteous.
Aquarius was our shopping advisor. She helped us find the right dining table for our home!
Ms Nancy Rivera was awesome and made my shopping experience easy and fast. 10 out of 10.
Noel was great. Found the couch of my dreams thanks to her.
Nahid was great. I asked not to be disturbed while I was shopping. She was there when we needed her. Good experience and we bought exactly what we wanted. Thank you Nahid.
Excellent customer service by Leslie. Very informative, attentive and professional.
Great people to work with extremely happy with my sales person.
Fabulous salesman
Great experience with Earl Innes today
Robin was great!
Thank you Nancy R! Me and my wife went in looking for a sofa and loveseat. Nancy right away was able to help us narrow them down and picked our dream set. We didn’t feel pushed or pressured and was provided lots of info also.
RJ and Robin were both great and helped us with any questions we had. They were great at being present but not hovering over us while we shopped.
RJ and Robin were very helpful. We found what we needed and walked out happy.
Nancy was super helpful and knowledgeable of the inventory. Thanks Nancy!
Purchased with Nawal! She is so great and very thoughtful of our needs. Thank you for such a a great experience and can't wait for our new couches!
At first Robyn was very patient and helpful and took her time with us. She really went above and beyond and made this a great shopping experience. Edit- that was until the horrible experience we had with the delivery. Told would be between 12:45 & 4. Finally got here at 4:30. Delivery guys did not speak a word of English. Refused to take our old mattress even tho Robin had told us they would. It's like they got our money and then couldn't care less. Serious disconnect between store and delivery. Very poor customer service after the fsct. They sure took our money quick enough tho. We were told by Robyn they would take the mattress but when we called to complain were told she basically lied to us and that is not there pllicy. Because of the delivery issue will never shop at Ashley's again. Awful experience.
Robin was a pleasure to work with. She was able to find the perfect piece!
Robin was quick to greet me at the store entrance. Told her exactly what I was looking for a she showed me the options. She gave me all the time I needed to shop around and walk the show room before I made my decision. I quickly made my decision and the whole experience was great and quick.
Nice staff, helpful and patient.
Awesome experience. Execelente service and attention. Informative and explained between one set and another. Have me pricing options and explained every detail. Her name is Leslie in Sanford.
Nancy was so helpful and friendly to work with! I bought an amazing set for an even better deal. Dont delay
nancy was so friendly and had amazing customer service mannerism. helped me find a piece i love for my living room — will return in the future! ❤️
Nancy was great, she helped me go through and find the perfect dresser. Such an easy transaction - thank you!
I was at the store today and my sales person Aquarius was amazing and very knowledgeable. The sales manager Moe was also super helpful. Great experience.
Earl was so pleasant and helpful!! My visit was quick and easy. I love Ashley Furniture! ❤️
Nawal was so awesome. She helped me with pics while I was researching from home, and then met me at the store on her day off. Really appreciate her amazing customer service! Thank you Nawal!
Lesley was very helpful and she helped us get great furniture at a decent price. Our entire house is Ashley furniture so this will be a welcomed addition.
What an awesome time we had working with Nancy. She was very patient with us and gave us expert advice.
Nawal was a pleasure to work with!
Nancy was fantastic. Great customer service from this Ashley professional!
Excellent service, happy with all the help from salesman
Sanford location was great! Lesley was so helpful and knowledgeable.
Robin Martin is awesome! Great service and with a smile!😁
Leslie was very patient and helpful as we made our decision for our newest purchase! We would definitely come back and request her in the future.
Robin was extremely helpful and friendly. She helped us tie the room together even better than we imagined!
Robin is amazing! She’s super helpful and got us a great deal/exactly what we needed for our space. Highly recommend :)
Robin was extremely attentive to my mom and I while we looked around for my first purchase! She was extremely patient and spent hours showing us all the best options for us as well as explaining all the financing options.
Rj Carter was very professional and allowed us to browse hassle free while giving us the best information and financial options available. Will purchase from this store again with that level of professionalism!
Nawal was amazing, she walked us through the store to find exactly what we were looking for! She didn’t pressure into anything but helped us find exactly what we were looking for!
Nancy Rivera was very nice and extremely helpful, I found what I wanted and she made the process easy. Thank you Nancy
Nawal was very helpful and knowledgeable with what we were looking for and with the purchase we made at Ashley Furniture!
Great experience, Nawal was very helpful and knowledgeable. Highly recommend.
Good service, very quick response, to any and all questions.
I was assisted by a lovely woman named Robin. She helped me understand the differences between the different types of mattresses and the benefits. She was very helpful.
Earl was extremely helpful with helping us find our bed and frame great experience
Exceptional Service from Nancy I wanted to take a moment to express my appreciation for the outstanding service provided by Nancy, your sell representative’s . She has consistently demonstrated a commendable dedication to her role. Nancy's willingness to help, genuine understanding, and attentive listening skills have truly set her apart. It's evident that she not only understands her job well but also goes above and beyond to ensure customer satisfaction. I believe Nancy is a valuable asset to your team, and her exceptional performance reflects positively on your company. Thank you for having such a dedicated professional on your staff. Best regards, Zamore
My wife and I were very impressed with the professionalism of your sales associate Robin. She was very knowledgeable and helpful in us making a decision on a new couch for our vacation home. We would definitely recommend her to family and friends.
(Translated by Google) It is an excellent experience, from the moment you enter the store, David, very cordially, guided us to what we were looking for, and we continued with Nancy, who made us feel at home, the quality of the products, the aesthetics, along with the Prices are the best we have seen. I recommend it 100%. We find what we need. Thank you. (Original) Es una excelente experiencia, desde que se entra a la tienda, David, muy cordialmente, nos guió a lo que buscábamos,y seguimos junto a Nancy, que nos hizo sentir en casa, la calidad de los productos, la estética, junto con los precios es lo mejor que hemos visto. Lo recomiendo 100%. Encontramos lo que necesitamos. Gracias.
Great customer service and help! Moe and Nahid were amazing! Definitely will come back if we need more furniture
Nancy was great to work with.
Leslie was very helpful. Although our initial purchase did not work out due to size, she was able to help us select something just as lovely to compliment our room.
Talk to Nahid if you need anything, she is the best. I will always recommend her to friends, family, anyone. She never makes you feel pressured like a lot of sales people can. She is kind, courteous, efficient, and smart. She will make suggestions if you ask and you can trust her expertise and experience.
The whole experience was great. Our sales person was very nice polite and professional. He didn’t pressure us and let us decide when we were ready.
Nawal was fantastic with helping us select the perfect furniture for our house. Once we decided the process took less than 20 min. Thank you so much.
Leslie is amazing!!!
Aquarius was such a pleasure to work with when picking out our new furniture for our new home. We will definitely come back to Ashley’s for any future purchases.
Leslie helped my mom while my sister I were there for moral supposed. Making a larger purchase after the loss of a spouse is difficult and she made it a lovely experience for us all.
Make sure you inspect your items when delivered and not rely on honesty that they didn’t damage your items and just pushed them against the wall to hide it. I moved my couch to find a huge tear on the backside so my plans to move it to the center of the room can’t do. I called the store and they will do nothing. I bought furniture for my entire house. I won’t shop there again due to dishonesty of delivery truck people and the unresponsiveness of the store.
Earl was fantastic and super helpful in helping us buy our new vouch. He was also excellent in explaining different mattress offers as we are also looking at mattresses. Beautiful furniture and non stressful!
Robin was wonderful ! Very helpful and made our shopping experience Amazing🙌
Awesome sales help
I just had the most amazing, stress free furniture buying experience with Aquarius! She was great with helping me make decisions on a new bedroom set and sectional. I would definitely recommend that you work with her if you need furniture. I will definitely work with her again!
Lesley was great 😊 she was very friendly & very fast! Highly recommend Lesly !
Nawal helped me find everything I needed. She was knowledgeable and friendly and fun to work with. I found all I needed to furnish my new condo. And I'm grateful! She made it so easy.
Ms. Nawal was amazing and very informative and patient . My overall experience was excellent if your looking for furniture stop in and she her.
Aquarius was awesome!!
Nancy listed to all of our wants and needs and gave us recommendations based on what we were looking for. She didn’t pressure us into buying more expensive or something we didn’t want just to make a sale. We also had our 2 toddlers with us and she was great and patient with them as well- she let our son call her “grandma”
Ask for Aquarius.. she awesome, sweet and will take such good care of you!!!
Nancy was the best, would be happy to come back.
We got a great deal on a clearanced furniture set, and RJ was extremely helpful with our purchase. He was kind, courteous, and professional! His team had our merchandise ready to pick up by the time we got to the store with a truck, and made the process very easy for us.
We worked with Nawal, and she was amazing! Great service, very attentive and informative. Great experience!
Nancy Rivera is awesome !! My sister bought furniture today , my daughter is getting an apartment we will be back to see her for her as well ❤️
Nawal B was so amazing in helping us purchase our bedroom set for our home. She was super helpful and helped us get the best deal and financing options available. We would 10/10 recommend Nawal if you’re planning at shopping at Ashley’s furniture in Sanford FL!
(Translated by Google) Excellent service from Nancy Rivera, 100% recommended (Original) Excelente servicio departe de Nancy Rivera, recomendada 100%
Nawal was amazing to deal with will definitely come back and buy more furniture from her 🤩
Great experience and sales lady Nancy was awesome
Leslie was amazing! Great price, value, quality, and speedy delivery. I will definitely be a repeat customer.
Thank you so much for your help. Nancy was awesome.
I was greeted right away and the sales person was very attentive and helpful
RJ was very professional and listened to what I wanted.
Leslie was so helpful and patient. She gave us options for pricing and lo financing. We are excited for our purchase to be delivered. Her demonstration of the mattress was fun. We will be back again when it's time for other home upgrades. Thank you so much Les. We loved our experience!
The Ashley store in Sanford was great. RJ was my salesperson and I would highly recommend him
Very Nice and honest RJ was our sales guy very nice guy
I’m very pleased with Nancy’s assistance while in the store today…she answered all my questions knowingly and pleasantly. Thank you very much for everything!
Nancy was wonderful! Answered all our questions and very helpful and I'm seriously thinking about buying the couch.
Nawal was amazing. Super helpful and patient.
Nawal was great.
Nancy was awesome from our first meeting until our purchase was finalized. She showed me exactly what I was looking for and the choices were plentiful.
Very professional sales personnel and management..
Bought leather couch set in 9/2022 and it's separating at the seams and leather is peeling. Contacted warranty company about it, and they have ghosted me. Shop elsewhere for pieces that last. Avoid Ashley and avoid their so-called warranty. Edit: Ashley contacted me because of this review. I was hopeful we'd get somewhere, but nope. I requested a refund of their worthless warranty, and haven't heard back in 2 months. They don't stand by their product. Shop elsewhere for better quality.
Salesperson, very helpful and professional.
Nancy was amazing!
My girl at Ashley’s helped me make my first big girl purchase! I walked in 30 minutes before closing and she made everything work out for me!!! I love you Nawal!!!!
Robin was absolutely wonderful! Helped me order and understand everything I was getting!
Nawal was extremely helpful and professional. She answered all my questions. The transaction went smoothly. I can’t wait to get my furniture.
Earl was great, will recommend him and Ashley’s to friends and relatives
Nahid, our sales person was absolutely wonderful and attentive
Sagittarius was very helpful. Thank you
Nawal was so great and helped us with everything we needed. She's the best!
Robin is amazing! Super knowledgeable and helpful! Very sweet and energetic. She was not pushy and answered all of my questions without judgement. Thanks a million Robin!
Robin is simply amazing! She helped us get our living room set for our new house. She is so kind and helpful! This store location is a gem!
Honestly, I went in today to look for furniture. I did not find what I was looking for but Earl was nothing but kind and helpful! And I felt like I needed to write this because lately it’s hard to find good customer service in general and Earl exuded such excellent service and kindness. So if you go into Ashley in Sanford ask for Earl he will take good care of you.
I had a great shopping experience with Newal. I was able to find the perfect sectional. I would recommend her to anyone.
I wanted to share my excellence in customer service from Aquarius today. She was extremely helpful when picking out furniture piece's & provided me with her full cooperative time!
Worked with David on getting a new bed and recliner and had a Great experience. Thank You David for being patient
I had a wonderful experience shopping at Ashley’s furniture the Sanford location Nawal was very helpful attentive had the patient to explain every question and concerns I had she was absolutely amazing thanks you Nawal for all your help.
If you need any furniture or any decor for your house you have to visit the Ashley Furniture store in Sanford. Ask for Aquarius, she is an amazing sales rep. and will get you the best deals on whatever you are looking for. Aquarius was very helpful and showed us around the store and explained the different pieces that we were interested in. We found the perfect living room set, and a king bed frame to go with our mattress. They have a huge selection of furniture for your entire house. They also offer finance options if you are interested in getting your purchase financed. We will definitely come back the next time we need anything else for our house. I highly recommend this furniture store in Sanford.
Nawel was asbsolutely fabulous! Knowleble, friendly and pleasant!
Our customer rep Nawal was very helpful and patience with our time at Ashleys. She helped us find the perfect couch at the configuration we liked. The couches at Ashleys are beautiful and comfortable at the perfect price 😁
Nawal was super nice and helpful with with the ideal look we wanted for our missing piece in our home!
Leslie was very helpful and informative made shopping for furniture easy.
Wonderful buying experience today at Ashley’s in Sanford, FL. The sales person Nahid and Manager Mor were both fantastic. I definitely recommend this store and their employees. They were both Fantastic!
Nawal just helped me find the perfect patio set and set up delivery. Very happy!
Nawal was a great help. She greeted me as I walked in and assisted me to find just what I was looking for.
Hust got a new sofa. Aquarius was the best!. Not only she show me the best options she gave the best price ever. Ask for Aquarius , she is the best
Nawal was very helpful and efficient when selecting and purchasing new dining set.
Nawal was amazing! She was so knowledgeable and showed me all of the options that would best suit my living room. Ask for Nawal for all your furniture needs!
Loved my visit to Ashley today! Upon entry I was greeted by Aquarius Green and she couldn’t have been any better! If you are going there and want a great experience - ask for Aquarius! She is knowledgeable, personable and patient. Never pushy and seemed to genuinely care about my needs and satisfaction. She took the time to get to know what I was looking for and showed me options within and below my price range. This allowed me the opportunity to gauge the quality to determine the best investment for me. Although I wasn’t purchasing today since my move isn’t close enough yet, which I disclosed to her, she still provided excellent customer service! I will be asking for her specifically for all of my visits. Thank you Aquarius!!!
My wife and I have purchased from Ashley furniture before and today we were shopping for a high quality but reasonably priced book case to display pics of our kids and grandkids. We were blessed to have Aquarius Green assist us. She showed us the perfect product, answered all our questions and helped us with a great price including assembling the book case and delivery. Aquarius is an amazing young lady and we thank God that we were lead to her. She is a an amazing asset to the Ashley team. Thank you Aquarius!!!
My husband and I purchased a rug and then came in a few weeks later and bought a couch. We worked with Aquarius both times and she was the best! She was very friendly and helped us design our new living room! If it wasn’t for her I’m not sure if we would have bought a new set! We will definitely be back to buy more and will work with Aquarius!
Nawal was amazing in helping me find the perfect bedroom set. She was attentive and so nice!! Made the process so easy as well.
Nawal was amazing with us today and helped us get all of our patio furniture. Highly recommend!!! She definitely went above and beyond for us!
I am super happy with my recent experience and purchases at Ashley. I was greeted by Nawal, who was exceptionally kind and helpful. She took time to help and recommend furniture that perfectly met my home needs . i recommend Ashley , specially with experts like Nawal
had a wonderful experience shopping here! Nawal Marbi was a wonderful and experienced person to work with. She came in her day off, never pressured us, let us have our space to look around, and she was very sweet. If you shop here, be sure to ask for Nawal! she is amazing.......
Nahid was awsome, very informative and attentive to what we were looking for. We bought a bed!
Leslie Stern was so nice. She was very familiar with the inventory in the store. I am very happy with the purchases I made today. The sofa is to be delivered tuesday. I love my pillows. They make my neck comfortable. Thank you Leslie! You deserve a shout out!
Nawal was such a huge help with selecting a beautiful dining table and chairs! She is great with interior design and communicating ideas. Highly recommend asking for her on your next visit.
We always buy our furniture at Ashley, but our experience today was beyond wonderful with NAWAL, she was wonderful and we left the place more than happy!!! Thanks again Nawal. From Bri and Jeff happy customers 🤗
Ask for Aquarius!!!!!
Nawal was perfect ! She gave my boyfriend & I the warmest greeting right when we walked in. She helped us with all of our needs it’s our first apartment together and she guided us every step of the way. Also she was very patient with us, which we really appreciate. If you come to Ashley furniture in Sanford please please please ask for Nawal !
Personal service, no pressure to buy, sales spent 2 hours with me to find the perfect items for my home. Felt like a valued customer!!
very tentative
I really enjoyed my experience working with both Earl & Nancy!! I’ve spent a lot of money at Ashley and I’m happy!
Aquarius was amazing! She looked at pictures of my house and helped me get exactly the perfect furniture we needed. Do yourself a favor and ask for her.
Great selection, great customer service, Aquarius was the best! She took the time and answered all my questions, and really helped me get exactly what I wanted!
Nawal is a wonderful sales associate. She is very friendly and helpful. It was a pleasure to buy furniture at her store.
Nawal is AMAZING. She is extremely knowledgeable, very pleasant, and really professional.
Nawal was extraordinarily helpful and kind. Thank you so much for a wonderful experience at Ashley’s!!
Great customer service, a shout to David, for taking his time and not forcing a sale of a product. Gave me many different options.
Excellent friendly service
Wonderful working with Dawn. She went the extra mile to make sure our order was handled properly.
No pressure salesman. Found exactly what I was looking for.
RJ, in the Sanford store, was our salesman and he was terrific! He was patient with all of my changes and questions. He was very helpful in our purchase of a bedroom set and mattress. I can highly recommend him to anyone looking to buy furniture.
Minus 10 10/2023 Just got delivery of a reclining loveseat on Friday because we just moved to area something is off with loveseat. Maybe because the 2 delivery men dropped the box from truck vs using the lift gate. The one delivery guy did nothing but watch the other delivery guy put it together and then my husband was the one who helped the one delivery man turn loveseat over. I called store Sunday when we seen that the one side was not working as the other. I have pics. No answer so I chatted later with chat and reported issues and submitted pics. Let’s hope they replace this. Because it’s not even sewn the same. They also said they would price match and they never did. Should be replaced not fixed as it’s brand new. Update 10/27/2023 A man from Ashley came out to inspect the loveseat. Said it was sewn crooked and even though it was dropped from the delivery truck no damage was done to the electric mechanical parts of the reclining loveseat however it does not function as the other side. And said some one would get back to us. Well I got an email saying nothing would be done. So Ashley furniture feels it’s ok to have a 1800 loveseat dropped from a truck several feet and the fact that each side reclines differently, and is sewn crooked is not a good enough reason to replace it, because it’s brand new. Next calls are to BBB and credit card company. I requested someone in charge call me but no one has bothered. Worst customer service experience ever.Update 4/2024 still going round gor round with this company over our recliner loveseat. Have called CS who say call store call store who say call CS. I have asked for district manager any higher up supervisors,never get a call. Spoke to a guy last week said he would try his best for us, 2 days later get an email from CS saying sorry ….. I don’t think I will ever buy anything from this store again. They take your money and make excuses. This should have been replaced the day it was dropped, the stitches are crooked, cylinder on recliner leaks now and then causing some type of fluid to get on floor , this is still under 1 yr man warranty and they do nothing but give excuses on why not to help. When it all started when their delivery people literally dropped it from the lift gate upon delivery. Is there no one in this company who will help us??? They say like the message below - someone will reach out yet no one really does. I have wasted many hours with this company. Just want it right. Update- been calling store for weeks again, they never answer they sent some guy out to look at it today 5/10/24 10am same guy that checked it before. Customer service is a joke they ask for your zip code then transfer you to the wrong store . The point is it should not need to keep being inspected, their delivery drivers allowed it to fall 4ft to the ground from the lift gate and I was told it would be replaced by previous mgr. I wish the store manager at SANFORD FL would call me back !! 5/10/2024 Update -5/25/2024 still going through BS with this company. So I was finally told they were replacing my reclining loveseat that delivers dropped in October 2023. I keep getting non English customer service calls as well as texts asking me to confirm date of delivery that was for the 28 of May I text yes and spoke to someone saying yes I need delivery in a.m before noon that day and again had to verify my address, yet over the weekend I got 3 more calls and again when I called to confirm yet again I was told now I have to wait til 6/4/2024 I called store and I am fed up. So now the time I had been told was changed without my ok and the block of time I now reserved is now not even available. I am sick of this company running my life and scheduling and rescheduling at their leisure and to heck with the customer. Stay tuned for more as it unfolds but the BBB have been notified 7/22/2024 still going back and forth not with the store but with the corporate!
Nawal was very helpful and patient working with us while we picked out the best mattress for us. She was very helpful in providing tips for the best mattress for our sleep styles.
Nancy was absolutely amazing. Got a great deal on a gaming desk <3
Awesome experience!! Great customer service and willing to help no matter how long it takes. If you go to the Sanford store…..Dan is the man
Nawal Mrabi was so wonderful!
The salesperson's service was very good and the goods were delivered 3 weeks early, which should be a very happy thing. But I didn't get any notification or call before they shipped it. On a rainy day, the delivery person casually left the goods on the ground at the door. All the goods were soaked and the boxes were rotten. Very bad experience
Very friendly. They really listen try to get you the best deals
Great experience, wonderful people
We had a great experience working with Nawal. She was extremely helpful and attentive to detail in helping us decide the best furniture for our home. She spent the time to make sure that we went home with high quality furniture that we’ll love for years. Highly recommend!!
Great experience! Nawal was amazing helped us find the perfect mattress
(Translated by Google) They speak Spanish!!!! And they are very helpful. David got me a good deal. Recommended!! (Original) Hablan español!!!! Y son muy serviciales. David me consiguió un buen trato. Recomendado!!
So thankful with the staff specially David who helped us find both a bedroom set with mattress and a dining room for our new house!!! Definitely will be coming back in the future!!!! If you need anything ask for David he will find you the best deal!!!!!
My husband and I had a great experience this weekend working with Nawal! We were able to get everything we needed and more!
Worked with Nawal Mrabi, she was nice, and provided a lot of support and insight. Very good customer service!
Excellent in-store service from sales person Aquarius. She is knowledgeable and friendly. She got an understanding of my needs and wants and made excellent recommendations. I will purchase again in Sanford and request Aquarius as my salesperson. My delivery was prompt and efficient. Overall experience with Ashley Furniture Sanford,FL, excellent.
Just don't do it- at least not unless you purchase in-store. I purchased furniture online (HUGE mistake). They described it as dovetail and soft close drawers. Not even close. This was as cheap as something I could get from Big Lots (for 1/10th of the price). It was basically a cardboard box with a glued on drawer front. The driver wouldn't take it with him and said I had to call customer service. Nobody in customer service seemed to understand English. Days later, they still haven't picked this up. They've charged my card and now I'm paying for this and the furniture I had to buy to replace this cheap, poorly constructed furniture. The online policy says you have 72 hours to report online purchases. We reported within 10 minutes of the delivery and they still won't pick it up. Save your money! Shope elsewhere. If you buy here and expect customer service, you'll get what you get. I'll never purchase furniture from here again. I can't wait to get this out of my house!
I would like to do this survey after delivery.. the last time I purchased furniture from your store the same piece of furniture was delivered two times damaged. I hope this time is better.
Nawal Mrabi was a delight to work with. She immediately greeted us at the door to let us know she was available to us for any questions. She helped us decide on the perfect sectional for our new home. She put all of her talent to use in helping us sketch out the space and everything! It was great! I would work with her again on any given day.
Dawn and the Sunday afternoon gang made my day! Always the best experience at this location with Dawn taking the lead. We're return customers, since 2017 and will keep coming back to our 'go to' store location for home furnishings. Highly recommend 😊
We bought a $4000 couch and purchased the warranty. Couch was delivered. Later I noticed a 6inch cut on the couch that clearly is from a box cutter. I tried to contact the warranty department that is outsourced to another country that don’t speak clearly. I filed a claim 4 weeks went by and haven’t heard from anyone. Called and spoke with the store I purchased from and was told the furniture has a 1 yr warranty with Ashley so I need to file a claim with Ashley first, so I did. I sent pictures of the damage. Two weeks go by I still have not heard from anyone so I call customer service and now they have to schedule a technician to come out to investigate the cut. Now we have to wait 3 more weeks before this can happen. I called the store I purchased from and basically got they can’t do anything. So they made their sale. I will never by anything from Ashley again and would not recommend to anyone else. Extremely poor customer service.
(Translated by Google) Very Friendly and Helpful Nancy (Original) Muy Amble y servicial Nancy
Nancy it's excelent. Pleasure to do business with her. Help me and my mom and speak Spanish as well
Ms Nahid was excellent in her customer service. Right from the beginning to the end , she was pleasant, friendly, and professional. Will definetly come back in future.
Nancy was a great rep. Very fast and smooth. No nagging or nothing.was always not far from us as we were shopping for assistance. Very very helpful.
Nahid very helpful! In and out fairly quickly. Showed lots of options too.
Nawal was so helpful and I received the best care and attention from her! I will always shop at Ashley!!
The people at this store were very helpful and were not pushy about making a purchase. Store was very clean and love the layout.
RJ Carter is an exceptional salesman, I didn't feel pressured to make a purchase right then and there at all! Yet I still found the furniture I was looking for in the same day visit. His professionalism made me feel at ease during the entire process. He was attentive and knowledgeable, and I would highly recommend his service to all future customers.
I called Ashley’s to place an order. I t was easy and my furniture will be delivered in a few days!
Robin Martin was great! She gave us plenty of time to look around and was not pushy at all. She was knowledgeable about all the furniture colors and patterns available. She knew about new options available online only that were not in the store; and able to show us comparable colors so we were comfortable with our purchase. Very helpful and an absolute pleasure to work with. Thank you!
Nahid is always a pleasure to work with. I never feel pressured to make a decision or a purchase when I come in, but I always end up coming back and purchasing anyway. Great experience at this store. Very satisfied with the quality of the furniture.
We just made our third purchase at this store, a dining room set. We have previously purchased two bedroom sets and we are so satisfied with the quality of the pieces for the price that we paid. We have warranty but have never had to use it. Go to this store and ask for Nahid - she is always so helpful and offers great design tips that we never would have thought of on our own!
Nancy was an absolute pleasure to work with! Ask for her!
Dawn was so wonderful helping us even though we were not buying. Thank you for everything!@
Nawal, was very professional. She has a very cheerful and friendly demeanor and was very helpful. 5 🌟🌟🌟🌟🌟❗️
Nancy was a great help and we enjoyed her personality!
Very enjoyable shopping experience 😊 no pressure but always helpful and available when needed and I loved all the different selections to choose from all in one store 👍
I had purchased a new home and needed to furnish multiple rooms, I had gone to Ashley’s and selected a few sets for each room, one being a living room set which included a sectional and ottoman ( all paid in cash) the sales person mentioned an extended warranty that we could purchased that would cover ANYTHING if something were to happen to the furniture, unfortunately less than a year has passed and the cushions are flattening, I’ve reached out to the warranty department, they sent a technician out to assess the cushions to determine if we could get replacement, after not hearing back for about two weeks I reached out and was told that wasn’t covered through this warranty that I paid $600 for, I then requested a refund since I didn’t feel I was given proper information and the warranty was of no use. Another week has gone by and I still haven’t received a refund nor have anyone reach out to remedy the situation. Save yourself the hassle, go with another furniture company and don’t let them up sell you.
What a great guy. Very knowledgeable. Loves his job.
Nancy excellent person treated us super
We walked in with the intention of just browsing when Aquarius greeted us and provided a STELLAR experience. So kind, so knowledgeable, and extremely helpful with the financing so we were able to make our purchases day of instead of coming back later. Highly recommend tracking her down whenever shopping at this location. 1000/10 will be coming back to her for future needs. Thank you so so so much, Aquarius!
Aquarius and David are great. We have been here twice and everyone is very helpful. Would definitely recommend.
I have purchased from Ashley’s furniture for years and cannot believe the level of service that I have been provided lately. I purchased a bedroom set, mattress, and couch at the end of last year, which was my most recent purchase. The headboard has LED lights that do not work. I have put two separate orders for repairs and it still does not work. The technician, Bonito, has been to my house two times and blamed the remote not working the first time, then the wiring the second time. The last visit to make the repair was on August 3rd. To this day, the parts have not been ordered and the headboard is still broke and has been since the purchase of it. I have visited the local store in Sanford Florida, and spoke to the sales manager that goes by Moe. He advised that the Altamonte Springs, FL store was to blame and that I needed to reach out to that store since that is where I purchased the headboard. I have called several times and spoke to numerous employees, Freya, Watley, Jose, which all informed me that they would leave a message for the manager, Sedrick, to call me. I have reached out to corporate, even left a message for Human Resources, to attempt to get a call back. I will never shop from Ashley’s again. This has been a nightmare.
We had been looking for furniture for weeks. Finally ended up at Ashley in Sanford and were greeted by Nawal. She was patient and helpful and was able to find us just what we needed. Whole family loved it too which is so hard to get everyone to agree. Thanks Nawal!!
Walking into the showroom we were greeted and acknowledged immediately. We spent time looking at several different bedroom sets. The whole time the sales associate was professional, patient with us and knowledgeable of the products. The delivery drivers were also professional, friendly and attentive while setting up the bedroom set for us. Everything went perfect. We are very pleased with are purchase. We will be returning for future purchases. Great team! Thank you!
Nancy was very friendly, helpful, and professional while helping us find a new mattress. Nancy is also very knowledgeable about each brand and type of mattress and what they have to offer.
Nawal Bench is amazing! She knew the perfect mattress to help my back and I can't wait to sleep. She also assisted with my parents living in Wisconsin and getting new furnishings for their place here in Florida. Go see Nawal! You won't get a better experience🤩
Leslie, was amazing, answer all ours question, very helpful. We definitely will came back.
Robin has been wonderful.
Very friendly and knowledgeable staff. Happy with the experience.
We shopped at several stores for a new mattress. Robin at Ashley was very genuine and really helped us make the right decision. The store in Lake Mary, Fl was a pleasure to work with!
Acuario was awsome with the service.
I had a wonderful experience shopping here! Dawn was a wonderful person to work with. She never pressured us, let us have our space to look around, and she was very sweet. If you shop here, be sure to ask for Dawn! Edit: What I have to say now is only a reflection of my experience with Ashley Furniture Delivery. I have just had the worst experience with Ashley Furniture. Everything in my guest bedroom was cleared out because you can't have any furniture before they deliver, but when they came to deliver they discovered something wrong with a piece of my furniture. Customer service called me and the woman I spoke to was so rude to me. I asked her what my options are now that they aren't delivering my bed and the one I had in there that my elderly parents are sleeping on is gone because they told me I had to remove it before they would deliver my new bed. She refused to work with my to come up with options, I told her I wanted to be compensated at least for this horrible situation we are now in and I asked to speak to her manager. She never came back to me, never had her manager speak to me, and I waited on the phone for over 35 minutes. She eventually hung up on me. I am pregnant and we need to put the baby furniture in that room along with this new bed, and we can't do anything now because customer service was so horrendous. On top of all of this, the delivery people left without me formally refusing the furniture because I had been waiting to speak to customer service for so long they said they had to move on to their next delivery....so they left without me actually refusing the delivery. I want to be compensated for this absolute horrible experience. This has made me never want to purchase from Ashley Furniture ever again.
The variety was impressive, they were friendly and very professional, but since we arrived Nawal treated us very friendly, professional and with his recommendations we made the purchase and we are very happy!!! I recommend it 100%
After waiting 6 weeks for the delivery of my table and chairs they are changing the delivery date the day before delivery. It was confirmed 2 days ago to be Aug 26th. It is impossible to get any one on the phone to help. When you call the store it goes to the customer service line that is no help! I’ve already cleared out the old table like they asked me to do. I will not order from Ashley furniture again!
Great store. Super selection. On-time delivery.
Nawal was amazing , she help us no matter how complex our needs . I definitely recommend buying furniture from this store, with Nawal's advice and suggestions. Happy Customer !
abby’s customer service is the only reason i still shop here
Great place, products and service!
So this is my second time in 2 weeks coming to Ashley. I almost didn’t come back due to my first experience w a sales person in years. Luckily I did come back and found Nancy! Complete opposite from my experience 2 weeks prior. They should have Nancy train everyone else on how to treat customers! PS now she is getting Al my money! Lol
I usually forget to write positive reviews but I was so happy and even cried in the furniture store that I figured the post was well worth it to all those looking for something specific or just window shopping because my experience at Ashley’s furniture was a game changer thanks to Aquarius and Moe! Aquarius went above and beyond to understand my style preference, helping me select the perfect bedroom set that suits my taste and my overall needs. I thought I was all set with my old mattress, but after trying out options in the store I couldn’t believe the difference a high-quality mattress makes. We recently moved here so there wasn’t any room in the budget for a new mattress, but Aquarius made it happen because she knew how this would improve my quality of life. Initially I was happy to get a dresser and my bed off the floor, however with Aquarius’ expertise and knowledge she got me everything I wanted not just needed. Did I mention they also donate thousands of dollars of product to children in need. It was just as satisfying ringing the bell at the store where everyone, employees and customers alike, engage in an uproar knowing that signifies a sale that helps contribute to those less fortunate. Overall experience was absolutely amazing and so thankful for Aquarius! She deserves more than just 5 stars please make sure you ask for her for your future purchases! You won’t regret it!
Aquarius was extremely helpful and able to find the perfect solution for us. If you are shopping for anything at Ashley’s furniture ask for Aquarius for top notch customer service.
The sales associate RJ was friendly and informative and was able to match us up to a sofa within the price we were hoping for!
Nawal was so helpful both times we came in over the last 3 weeks. The first time we were “those people”, you know, the ones who come in an hour and a half before closing and had to be let out when we left because everything was locked up. We did leave after purchasing our bedroom set and living room set along with a bookshelf but without Nawal’s help, we wouldn’t have been able to make decisions on any of it. Even though we loved everything we bought, when we had everything delivered we realized the living room set was just too big for the space so we went back today and again, with Nawal’s help and patience, we were able to find exactly the right set for our space and can’t wait to see it set up in our home. I have nothing but great things to say about Nawal and the manager along with Diana who helped facilitate the return part of the process. We will definitely be back for any future furniture needs.
Very clean store, great Selection and could not be happier with the service Robin provided. Low pressure like shopping with a friend.
The seller have high professional ethics and gave us the best quantity and quality customer service. We bought sofa recliner and dining table and will go back to her at 121 Towne Center Blvd, Sanford, FL 32771, United States Thanks 🙏🏽
Let me just start off by saying, how beautiful the Ashley's location in Sanford is. The showroom is gorgeous, it's clean and a beautiful, comfortable atmosphere. Robin M was immediately inviting. Her presence was professional but also felt like she truly cared about us finding our happiness during our furniture buying process here, I've unfortunately had such bad luck in the past. Robin changed all that. I've never had someone wanting me to buy a temper mattress so badly. She guided us through every question (and we had alot 😅) and won me over in the end. Our experience and purchase was beyond satisfactory, smooth, simple and Robin had a genuine smile the whole time. Thank you so much Robin M and Ashleys sanford. We will only see Robin at the Sanford location for our future purchases!!!
My family and I have bought furniture several times at this Ashley store. Today we worked with Aquarius and had a wonderful experience. We laughed a lot and she got us a great deal! Can’t wait to see the furniture. Thanks to all!
We just had the best experience with Aquarius today at Ashley Furniture in Sanford! She found us exactly what we had been looking for, and we are very happy! Thank you so much, Aquarius!
Nawal is the best sales associate she listens to your needs and makes furniture buying a pleasant experience. I am a repeat customer. I always ask for her assistance so when you go to Ashley‘s, ask for her by name.!!!
Staff was very friendly all around. Aquarius helped us out, and was just wonderful. She helped me with all my questions, and gave me time to just sit and think about my decision. I appreciate her for this, she wasn't trying push the sale or pressure me into anything. She helped me decide what was best for me and my family.
Worked with Mo. He listened to me and produced excellent results.
ROBIN is the best!! She helped us get a perfect bedroom set such an amazing and friendly person she will be my go to person for my next purchase.
Staff were very friendly with no pressure to purchase.
Leslie was great! We love our new lanai furniture!
Perfect place to buying,good prices
Greatest customer service and discounts all over the store No complaints
It was a great experience.
Quick visit to the this Ashley store in Sanford and had a great experience. Excellent meet and greet by Robin Martin, smiling and courteous. Robin was respectful and professional, respected our time and space as she showed up at the right time to engage in a more specific detail conversation on the Tempur Pedic mattress.
I was in the store today Saturday 16 June 2023 and we were greeted by Robin Martin, she was very professional and informative about the furniture. She made us very comfortable as we were shopping for a chest and viewed other furniture we would like to purchase and we will definitely be returning for a purchase. She wasn't pushy and very patient.👍🏾☺️ Thanks Robin.
I have bought several piece from Ashley and I have always had great experiences!
Got all my furniture there. Every time they treat us super nice. Our sales person always help us with a smile and uses her expertise to help us make good choices
I bought a recliner that was delivered damaged. No problem things happen. I called and they sent a warranty guy (super nice). He had to order parts and when parts are delivered to my home they would reschedule repair. Got parts and new service date. Today is the day to fix my recliner…..nope they sent wrong part. Ashley who is paying me for my time off from work? You have sent me a broken chair and now the wrong parts to fix it. I called and no one has called back. I need a new chair that is 100% please. If you want cheap/damaged furniture Ashley is 100% your store.
I have called to schedule for appointment 4 times with customer service - appt set and day of appt, no one arrives and no heads up appt was cancelled. Went ahead and bypassed customer service (outsourced overseas) after 3rd no show appointment to call the store I purchased from Sanford @ town center to speak to the woman who sold me the couch. She was conveniently very friendly while trying to sell the couch and chair, but now surprisingly rude and unsympathetic to the fact that I still do not have furniture to use WEEKS after I spent a four thousand dollars. It appears she has received her commission and now human decency is no longer needed. Abby at the location is very friendly and this has no reflection on her, as her customer service is impeccable. She was super helpful and understanding of how frustrating this process has been. I have spent over 10k in Ashley in the last 6 years. I’ve never left a negative public complaint bc it’s time consuming and can be cringey, but this woman’s treatment of me while I was in tears, oh.. I will tell anyone and everyone who will listen for the remainder of my ENTIRE existence on this earth about my deplorable experience :)
Great prices and awesome customer service!
Good furniture store with lots of selection
Always the best place to remodel my home!! Quality of product and great customer service.
Very helpful with a great selection
Amazing customer service. Thank you Nawal.
I Enjoyed my visit.
Delivery was terrible..non speaking delivery driver hung up on me..I'll never order anything from this store again.
By far the best showroom and service I have experienced in the area.
Friendly and helpful staff
We had a great experience! Aquarius was amazing! Her and I kept in contact for about a month until my husband and I were ready to purchase. She answered every question I had and kept up with me as I added and removed different sets (it’s hard to pin down what you want when everything there is so beautiful, lol). 10/10 great customer service! Beautiful showroom! Great quality furniture! Excited to fill our new home with beautiful furniture!
I went to the store to purchase a recliner. They did not have it in stock. I spoke to the lady about what I wanted and I assured that I wanted a microfiber recliner that when you recline it locks in the recline position my $900 recliner was delivered no damage but when I sat in it, I noticed it did not lock in the recline position. You sit back and it send you back up, my recliner was purchased and delivered on Wednesday. Thursday morning. I went through the proper channels and told them that I wanted a replacement. They insisted on sending out a technician to fix it. I told him I did not want my chair fixed because it was brand new I wanted a replacement now they’re telling me I waited too long for the replacement and I should’ve called within three days which I did poor customer service. Absolutely poor. So it’s my fault that the sales person gave me false information and it’s my fault that the customer service representative that I spoke to you the day after my furniture was delivered didn’t take notes properly. Rest, assured, Ashley furniture you will not hear the last of me.
Great experience! There was a large selection that was set up like a room, so it allowed to better visualize how it would work in our space. David was very helpful and highly knowledgeable about the product and made us feel confident with our purchase. He coordinated the delivery around our schedule and was very patient with us as we were deciding.
Ashley Furniture in Sanford was able to order the pieces I wanted and they were delivered in a few days.
Nice place
(Translated by Google) ASHLEY almost 100pre have the same models and parts. 1 time in the blue moon, it is that if they change, the floor models. Boring in that respect. But on the positive side, the place is great. Very good service (Original) ASHLEY casi 100pre tienen los mismos modelos y piezas. 1 vez en la blue moon, es q siacaso cambian, los modelos de piso. En ese aspecto aburre. Pero en el lado positivo, el lugar es grande. Muy buen servicio
My furniture I ordered and I pay so much money come with a defective couch. I call them and email many times them even send a technician to assure me that was defected and still my couch is still not replaced or fixed.
Had an amazing experience at Ashley furniture. Nawal at the Sanford location was amazing she help us find exactly what we wanted. She is very knowledgeable, friendly, and extremely helpful. She knows where everything is. I’m really impressed with her. She made the process easy. We know we will be back and we know who to ask for when we go. Thanks Nawal for making it easy to shop at Ashley’s! Appreciate all your help.
Thank you to my salesperson Nawal for an amazing experience while shopping for my new bed and adjustable mattress set! Nawal was a true professional patiently walking me through about all of my options. Her expert knowledge of all of their products helped make my purchase super fun and easy! Thank you! I will recommend to others! Sincerely, Happy Customer! I wanted to write a follow up review for the amazing continuity of care for Nawal’s customer loyalty. I had several follow up questions while researching my new king size bed and adjustable mattress as I diligently researched the best brands and deals for my special needs. Nawal continued to answer all my questions with kindness, patient, and customer dedication. Again, I was impressed with how knowledgeable and professional Nawal continued to be during my challenging search. Thank you Ashley and Nawal.
Dawn met us at the door and directed us to exactly what we were looking for. She did not follow us around, but gave us our space to browse. She came over to check on us and gave us suggestions. Never felt pushy but helpful. When we decided on the pieces we wanted she put our order together promptly and professionally. Friendly, kind, professional and most of all knowledgeable about the products
Robin greeted us and took me to what I was looking for. I wasn’t sure and she suggested another one which I absolutely fell Inlove with. She was very patient and let me decide without any pushy like sales tactics. I decided and we bought one of the two and was very pleased. .
Robey, our sales associate, was amazing! My college age daughter and her friend had to pre-shop for me because we were furnishing a vacation home and I don't live in the area but she does. Robey was so nice to them and actually treated them like buyers from day one! Yes he is a sales person BUT they visited several other stores in the area too and not everyone was even nice to them. We took two days once I arrived to pick and furnish our home. Robey was very patient and did not crowd us while we were making our decisions. He was a Five Star representative for Ashley Furniture and I hope if you are in the Sanford, Fl area you will stop by and do some shopping with him! Not to leave the other staff out because they were very nice to us as well! Thanks Robey we appreciate you and will certainly be back!!
We had a great experience with Ashley's and can't wait for the couch to arrive! Robin Martin was our sales associate and she was amazing. She was patient and knowledgeable. She helped make sure we got a great deal and confirmed I was comfortable before moving forward. I didn't feel pushed or pressured at all. Alot of these reviews mention complaints after furniture arrives so I am glad she gave us her number as well! Thank you Robin for all your help!!!
Excellent shopping experience!
Aquarius was very knowledgeable and fun to work with. She went the extra mile for us
Very pleasing and enjoyable.
Nahid is Excellent, she is very professional and friendly.
I worked with a beautiful woman named Aquarius. She was very helpful. A+
Amazing service. Robin was very helpful and I was in and out.
We went into the local store, Sanford location, a month ago. We placed an order to be delivered to our new house Jan 14th. Which gave them 3 weeks to get the products in. We called to confirm delivery they stated they would have to deliver today, the 21st. We said okay, no problem. We have received no confirmation phone calls, and when we call into the customer care line not one single person can locate our order based on any of our information. Which makes zero sense because….. we provided and confirmed our contact information, address and names. In addition to this, you can’t reach anyone at the store location. Mind you… our order consisted of one coffee table and two end tables. Not a huge living room set.
R.J in Lake Mary did a great job not giving up on me and finding a couch in my exact size/price range. Extremely professional and top-notch service. Head over to Ashley and see R.J if you want a 🔥 experience!
Easy to get what we needed, friendly staff
David was amazing!!!!
David was fantastic and helped us get the perfect couch! Thanks!
Attentive, no pressure
Earl our sales rep was very friendly and profesional. He was knowledgeable about the products and delivery process.
Good quality and very good service from the saleperson
We found a really nice sofa grate sales people
Great customer service and additional discounts from what I would have gotten from buying online.
Good selection - tags and signs a little confusing. Lots of sales help was around.
Salesperson Earl Innis and his coworker David (did not catch his last name) corrected an issue with an item delivery for me. They both went above and beyond expectations to ensure customer satisfaction. For that, I will turn to Ashley for all my future furniture needs. Thank you both.
Happy with the $6,000 furniture that I recently purchased however when my $500 recliner was delivered the left armrest cushion was lumpy, very poor build quality. I was told twice that someone would be giving me a call very soon to resolve the matter but I have yet to hear from them. VERY POOR customer service after the sale. I will never shop there again. Buyer beware.
The store had a lot to choose from. Nancy, was my salesperson. She was so helpful, patient and friendly. Delivery was quick. Would definitely go back for more furniture.
They are very kind and professional.
Worked with a lady called Nahid and she was very attentive and polite! Highly recommend you get her to help you out, secured me with a bed, bed frame, and nightstand. Could not be happier with my purchase.
Leslie was a very knowlegable and patient sales assiciate. She knew her merchandise and did not try to force anything other than what we asked for.
I was sales representative Amanda was absolutely amazing. Guided us through the store with a lot of patients. Showed us everything that was available. Did not try to talk us into something we were not interested in. The best sales experience I’ve had in a furniture store in a long time. Thank you Amanda.
The selection and in-store service was great and the prices are much more attractive than in the many other furniture stores we have visited. However several pieces were delivered in need of repair. Despite making many phone calls, the company remains unresponsive and the issues unresolved after all these months. Very disappointing and upsetting!
I searched online for the style I wanted. Just a basic traditional sofa not a recliner. Found it, website for the local store said in "stock ready to deliver". I wanted to sit in it before I purchased. I went to the store and they said the don't stock it. What they have, is on the floor. They did have one on the floor that was acceptable but of course it was twice the price. Left a bad taste. With 2 German shepherds and a husky we buy furniture fairly often. I'll spend more time shopping other places next time.
Robin was great. Answered all our questions and was a great consultant. Not overwhelming!
The sales person, Aquarius, at the Sanford FL store was amazing. We ordered two barstools and we are right now 1000 miles from the Sanford store. She helped us with everything. I highly recommend this store and Aquarius. Carol Dean.
Nahid was amazing, 1000/5 stars best time I've ever had in a store like wowee I have had my faith restored in humanity tonight
Good shopping experience. Gr8 customer service
Bought sofa and loveseat in 2020, was offered a deal to receive $500 Mastercard gift card post delivery . But never received it, had to check with elite rewards and store back and forth many months. When I went to store and asked the store manager he said they can’t do anything. Never buy furniture here they don’t follow what they promised.
Was a pleasant visit. Salesperson Leslie was extremely accommodating with assisting me. Will definitely return when looking for furniture.
I bought furniture, paid cash, canceled two days later, and still no refund. We are going on 2.5 months. You aren’t allowed to speak with corporate. People in store are only allowed to speak to corporate through email. They give you a little piece of paper that says call the care center, and the care center sends you back to the local store. The last time we ordered, the dresser was broken. I would not do business with Ashley furniture ever. Update: Read the response from Ashley, sent the email, and have heard absolutely nothing. It has been yet another week.
Horrible customer service, so many things went wrong or got mixed up with my orders. I am so disappointed with Ashley. I do not normally post bad reviews but this really was a horrible experience. Beautiful store and furniture and a couple of the girls in the store were great but communication needs improvement.
I’m so disappointed with Ashley furniture. The delivery guys came in, unable to communicate due to language barrier, impatient and lied stating that the items are to big to bring upstairs and left with the furnitures.
Purchased online and I have experience the worst customer service. Trying to return an item is made almost impossible by incompetent customer service. I will never purchase from Ashley Furniture HomeStore ever again!
Horrible customer service. The agent did not responded any
Our salesperson, Aquarius, was very nice and allowed us the time to look around without any pressure. Nice selection of accessories.
Robin is a Great Customer Service
I tried recliner called samir at store, i purchased it, i received a recliner with noisy engine under it . It completely wasting of money.
Great Prices - Once they figure it out. Great prices. Always get the manager involved to make sure you are getting the right price - Lots of national ads that the local stores don't even know about. In the end it was perfect - just a few hurdles along the way
Good selections, great displays and most excellent service. Mr. Errol, our Jamaican born sales associate is awesome, friendly and very professional! He and other associates gave us the royal treatment, as he seem to reveal the charms of his castle and leaves a positively refreshing indelible memory of showroom.
Not impressed with Ashley Furniture! I ordered all new living room and kitchen furniture in January. Was not happy they wouldn’t let me use gift cards I received and was told you can’t use them on sale items either. Then I was told it could take more than 4 months. I understood that. (Pandemic and all) Then in June (5months) I get a call I have a delivery date. I confirm that is a good day. The day before comes and I’ve heard nothing so I call and wait for 2 hours for a call back. They tell me no delivery, things didn’t come in so new date July! But no one let me know! No call, text or email! I took the day off and only get a “sorry!” I’m not sure when they were going to let me know! And no one is in charge there is no one to get answers from. I am spending a lot of money and they have no customer service! No photo because no furniture yet!
Terrible customer service. Our furniture was never delivered on the delivery date and we received no email, call or text! Stayed on hold for an hour every time we called customer service and never got a real response to our furniture being delivered. I requested a manager to call me back three times and never received a response. Several days went by and no response. I finally drove to the Sanford store and cancelled the order all together. The lady behind the desk was short with me and could care less to help solve the issue. We will never buy from them again and will never recommend anyone else to either!
Very nice people and very helpful. We got a couch and now a bedroom set!
You better hope to whatever entity that your order arrives perfectly the first time or you will be taken on a ride, and not a good one. We had this happen before and should have known better. This time we won’t forget. Our living room set arrived with a damaged console table. They took it back, fine. We couldn’t reach anybody on the store where we bought it as even the “local” phone number routes to a call center who knows where. So we make a trip to the store and spoke to a very nice gentleman who very apologetically offered us a different set… except we couldn’t take advantage of the special financing they had offer during memorial day. Fine! Oh! and by the way, they won’t take back the end table that went with the first console table, even if you bring it to the store. That needs to be scheduled for pickup. Okay then. I take the end table back with me. Delivery is scheduled for week… that days comes and no delivery. Person reaches out to tell us the ACTUAL delivery date is a week later than that. We are furious by now. Our set is still incomplete, they keep pushing the delivery and OH! WHAT DO YOU KNOW…. they charged us for ANOTHER delivery fee for the item that was supposed to replaced the original one. How quaint. We go AGAIN to the store. Apologies, apologies, THIS time is for real. They say your order will arrive 6/17/22 “we checked and its on the warehouse”. That’s ANOTHER week but fine… they say they are going to talk to their manager on that next Monday to see about the extra delivery fee (not counting on it but we’ll see and I’ll update my review). Today is 6/17, and of course, like clockwork Ashley Furniture drops the ball AGAIN. They call THE SAME DAY OF DELIVERY to tell us that the end table that apparently was on the warehouse magically disappeared? The next available delivery date is the 31st of NOPE! PLEASE CANCEL MY ORDER. They don’t handle order cancelations. I need to go BACK TO THE STORE, yay! I’ve had it with Ashley Furniture. To say they lie is to imply malice and I don’t honestly believe that is the case. Everybody is nice when you visit the store. But they all must be hostage to one of the most unreliable inventory management systems in the industry! An order placed with them would fall into an availability roulette where your chances of disappointment are exorbitantly high. Seek furniture elsewhere.
I was so excited to get my new furniture from Ashley. The TV stand they delivered was chipped in a few places. One of the beds has a horrible smell and it doesn't fit properly to frame. They wasted more of my time by sending someone to come and SPRAY PAINT the chipped TV stand, which cost over $500.00. The manager at the store could care less, horrible customer service. Still trying to get an ashley employee to come out and pick this mess up. This is a billion dollar CORPORATION and it is terrible how they treat hard working customers.
Started the search for a new mattress and went in to see which suited me best. Nancy met me at the door and was a great sales woman. I ended up finding a mattress I liked that day and decided to purchase. It was feeling like I was at a shady car dealership that didn’t really sit right for me. had been told shipping would be free that’s why I decided to go with a Temper Pedic because I was told shipping on Beauty Rest I was interested in had a hefty shipping charge . When I met with the sales manager to go over the final paperwork I was told there would be a 300.00 shipping fee. I explained that I had been told there would be no shipping fee. Then was told that I could use the 300.00 Ashley cash I was receiving could go towards shipping. I said no I discussed with Nancy that going towards the adjustable base I decided to get. After all that I seemed to be granted everything as promised. Until I looked at my paperwork again and see I was charged 150.00 for a base warranty that I was never told I had to pay for. Was led to believe it came with the 1000.00 bed base I had purchased. I called the store to discuss this with a different sales manager and went around and around. Was told that he can refund me the 150.00 and cancel the warranty if I wanted, but that was about it. But then I’d be left without a warranty. I explained that if I had know of the additional fees I may have chose a different base and asked if I could return mine just to see what was said and he said no, no I can’t do that. The fact of the matter is that i would have probably paid the 150.00 gladly for a 10year warranty. But I was charged for it without even being told about it or explaining the warranty. Take caution when purchasing anything from this company. Not to mention when my bed arrived to my house the time it was delivered was 2 hours outside of the promised delivery time. And I received the call that they were on their way when they were standing at my door.
Lovely sales people made it a pleasure buying furniture
Ashley's lost our business forever! After WAITING for our table and chairs for OVER 8 MONTHS, we went to the store and found out the order had been CANCELLED! No notice from the store on the cancellation! Also, no updates from the store for months! Each time we called or went in, we were told it would be delivered the next month....next month... Store associates were helpful and we love their inventory. But the customer service after the order was placed, was nonexistent, unless we initiated contact. Went to American Signature and placed an order on Monday. Our new table and chairs will be delivered Saturday. That is great customer service!!
We have worked with Nahid, in the Sanford, Fl location, a couple times now and she is amazing! She does a great job of locating just what we want and gets us a great price too. We look forward to working with her again in the future.
Robin was very helpful showing me choices for a recliner. She was friendly and I enjoyed my time with her.
*This is for online order experience only* I purchased a set of dining chairs in mid March and have received NO updates on this order unless I spend hours calling into customer service. Even then, they have not given accurate information. Last month I was told the fulfillment date was 5/15. I emailed a rep named Tammy Crego on 5/18 to see if the items were fulfilled. I received no email response but got a partial refund notice from my bank. I called in to find out what happened and the rep again had no information on my order and didn’t see any information about a refund. This company has big challenges with communication and I will not be making any future purchases from them.
Worst experience ever! I will never buy anything here EVER AGAIN!!! 👎👎
It could be zero star if possible. Purchase few items in Feb 2022 with communication to be delivered in first/second week of March 2022. Partial delivery done on 22 April 2022 after multiple follow ups. I asked for Price Match as its dropped online to 50%(not ready to do as its only within 30 days of order). I requested for starting return, so there is no return policy once its delivered. This return policy they just communicated to me today & not at the time of purchase. Online Customer Care do not support purchases done in store & Vice versa. I will not recommend this store to anyone.
We purchased a bedroom king set back in December 4, 2021 with the sales lady Nancy and was told late February early March delivery. Well, it kept getting postponed until our delivery of April 24, 2022. (5 months) The bed was correct, everything else was wrong model and diffrent color. Very disappointed . The set we purchased supposedly is now discontinued and another 12 wks if we want to order something that matches. We would never buy there again. I guess we will buy from Rooms to Go to furnish the rest of our home
We worked with a lovely woman named Nancy while in the store- she was great! It’s been the experience since we left… we received our furniture. A headboard came completely broken in half. We have sent videos, pictures, talked to ever customer service person, talked to people at the physical store with absolutely no resolution. It has been almost a month. We should have known when the GM of the store was asked about a “deal” that was clearly posted - he dismissed us and just ran off. We now went to put the dresser together and found that has a crack in it as well. Not even worth the trouble to report it at this point. Will never do business here again.
Orange rewards is a joke. You spent more than 5000 dollars to receive this 50 dollars reward. You go to the store, and they say according to Ashley policy you have to spend 500 dollars in order to use this reward. Why don’t you say that in the email? Such a waste of time. I contacted synchrony bank and they asked me to contact Ashley, but then Ashley asked me to contact the bank. I guess it’s not worth it for this 50 dollars, but I can post a comment about my feeling. It’s so frustrating. Never had this kind of shopping experience.
David was amazing! Pointed us in the right direction and let us look at all of the sectionals. We found the perfect couch! Great guy to work with!
David Nieves is hands down the best salesperson with whom I have ever worked! On my initial contact with him, he directed me to the part of the store where I would see the most variety and fulfill my wildest expectations. After roaming for a while, he caught up with me and gave me great suggestions and input so that I furnished practically a whole house with his help.
David was very helpful and knowledgeable about the furniture. I would highly recommend this store and to also ask for David.
I always have a great experience from the helpful sales associates to all staff.
Nancy was so helpful helping me pick out bedroom sets and a kitchen table. I recommend that if your looking for a great person to help you that Nancy is the perfect person to talk to. She is knowledgeable about everything in the store, and won't sell you stuff you don't really need. Thank you again Nancy you were wonderful
Very rude and horrible customer service, also the mattress we purchased became very saggy.
Great store. Layout is good, lot's of options, lots of ideas on decor. Sales people are never pushy. It's not the cheapest l, however, not the most expensive either. I'd say it's a good bang for your buck if you have the money to spend.
Buying experience was awesome, we dealt with Nahid and she was on point and very patient with us and took time!!! After that NOPE don’t do it go elsewhere! Let’s start with the Bed we purchased they said 7-10 days for frame and mattress and 4-5 months for living room furniture we get it, times are tough right now! Day 5 get a text we can schedule your delivery earlier YES please! We get rid of our bed and anxiously await our new bed NOPE they show up with the frame only, are you kidding me!!! Can’t get anyone on the phone! Had to sleep on a air mattress for 2 weeks until mattress came in! Now living room furniture we purchased on 9/19 we knew we had to wait then about a month ago we get a email we are headed your way with your delivery I was shocked and happy! But needed to make arrangements to be there with work! So I call them because they didn’t give me a date or time frame and all that excitement just to find out it’s only the coffee table and end table which we specifically said we want it all at the same time! So fast forward they tell us it will all be here 2/6 and delivered that week, so scheduled for the 10th they canceled rescheduled for the 18th THEY CANCELED AGAIN scheduled for the 20th I called made sure it was for sure they said yes everything is in. I sold all our furniture we have nothing and they just called and left me a message now they are delivering the 26th DONE DONE DONE I am canceling the order and will be taking my business else where the customer service is horrible you will wait on the phone for a hour just to speak to someone that will lie to you! I pray they give our money back! DONT BUY FURNITURE FROM ASHLEY
They have nice furniture, but the problem comes when it's time to order.
Awesome furniture. Our sales rep Amanda was very knowledgeable and kind. We will buy more furniture from Ashley's.
(Translated by Google) I like everything the store has, it has charming furniture🛏🛋🛏🛋 the problem is that they have very exaggerated prices$$$$ although they supposedly have discounts that they give too expensive (Original) Me gusta todo lo que tiene la tienda tiene muebles🛏🛋🛏🛋 encantadores el problema es que tienen muy exagerados los precios$$$$ aunque supuesta mente tienen descuento que dan demasiado costosos
Huge thanks to RJ Carter for helping me out on ordering an order over the phone... super happy ! thank you so much and I do not have to go to the store to order everything was online and super convenient.
Good as always.
Third purchase from Amanda Morris, and would never work with anyone else! Professional and efficient; let’s just say you can go in with your 3 year old and be out the door in 20 minutes working with her. She’s the reason I always come back! The furniture is gorgeous as well, but you can find gorgeous furniture anywhere. It’s the time is money and done effectively for me!! Thank you Amanda
DO NOT ever purchase a mattress from Ashley’s, period!! I bought a $3000 Sealy mattress 2 years ago and it is the most uncomfortable mattress bar none. The biggest reason I purchased it was because of the 5 year warranty and firmness at the time. It’s now lumpy and folds up like a taco. Because my 3 year old spilled juice on it they will not warranty it. How does a juice spill hurt the integrity of the mattress???? Horrible all around experience from start to finish!! This happens all the time from talking to different ex customers.
If you need a mattress do not buy from Ashley Furniture. Beautyrest specifically, the pillow- top started to buckle after 1 month of purchase. Customer service came out twice and stated nothings wrong. I'm not asking for a refund just and exchange. Horrible way to treat a long time customer. This is my last purchase. Truly disappointed, times must be hard.
They're prices are much higher than the Ashley HomeStore website.
The sales person Leslie, and manager Bruce went above and beyond to make this deal happen. We shop here almost every 2yrs, and still satisfied with the furniture and their service. Keep up the good work guys.
Great prices and fantastic service. Nahid was lovely to work with. Deep selection and decent availability considering the supply chain issues. Wide variety of price point. Delivery is reasonable. Will return.
Very friendly knowledgable and helpfull people. They were not pushybut were a pleasure to deal with.
Beware of error messages in online orders. I received messages stating that the order could not process due to an error. I resubmitted the order 2 more times. It finally processed. When I checked my bank account they billed me for all 3 and overdrafted my account. When is called customer service they said it would take 72 hours before they could refund the error.
Beware! Customer service is horrible. Upon entering the store there were two service sales reps sitting there laughing and talking amongst them selves ignoring me. I had to ask for help multiple times in the store while shopping for accessories and furniture for my daughter for Christmas. It was apparent the sales reps go to the customers who are spending more money, because I was left multiple times for them to help other customers purchasing very large orders. When I finally got to the purchasing process the sales rep helping me switched me to another sales rep (again) to process the order. During this it took them over 3 hours to check me out, because the purchase transaction receipt was incorrect - 6xs! They even tried to hand right in the corrections and asked me to sign it, which I refused. Extremely stressful experience when trying to shop for Christmas. As of Today, I called to Check status of my delivery because an item is missing - customer Service tells me there’s another issue w one of my invoices at the store, that I need to contact the store. I explained my terrible experience to customer service and requested that they contact the store to resolve because I’ve already spent 6 hours plus of my time. Ashley’s purchasing experience is not customer friendly! Horrible experience - I will never go to this store again.
I had heard that furniture was taking a long time to be in stock due to covid so to be proactive, I placed an order in June for our closing on our house in December. On November 27, we received confirmation that all of our orders were in stock and ready to be delivered to us in December. We were thrilled! We received this confirmation via phone and email. Then two days later on November 29th, we got a voicemail that our deliveries would not be in stock until February 18th!!!! I am livid. I spoke with a manager and no one is able to help or explain why this would happen. I am furious and Ashley’s will not and has not made this right. I do NOT recommend ordering from them and I never will again!!!!!! Terrible customer service!
Salesclerk needs to really listen to what you want to prevent running all over the store
Nahid was awesome! She made everything so easy! Abdul, the manager, extremely helpful as well! We definitely recommend them!
Warning: we have bought one and only item from Ashley’s. It was a living room set that cost about $2000. Within the first year the cushions were already completely worn down and discolored. By the second year, both of the support beams in the back of the couch had snapped. We are in the third year of owning it and now the beams on the bottom of the couch are so warped that they are touching the ground. The materials used to make our couches are incredibly cheap. We paid for the extended warranty plan, hoping not to have to use it. We have had three separate technicians come out for each of the above issues and all three times were told that our warranty does not cover that particular damage. The overall cost was around $2400. We are now going to spend that much money elsewhere for a much higher quality product because their furniture doesn’t last through the extent of even their own warranty. It’s incredibly hard to get anyone on the phone and when you do, it’s no one‘s problem but your own. We will definitely not be returning here. The sales staff were pretty friendly and the shopping experience in general went well but I can’t support a company that makes a ton of money from selling sham products. If you do decide to purchase from Ashley’s furniture, Don’t bother purchasing the warranty. Someone would basically have to set a bomb off in your house in order for the damage to be covered.
Walked in knowing exactly what I wanted and walked out with a lower price than the online sale price! Will return for my bedroom furniture!
Dom was the best sales man I have encountered in a long time. There's a man who really knows his job treats the customers well. I hope upper management takes notice to the good job this kid does. We will be back at Ashley's again. Looking for Dom of course.
Awful!
Dominick was amazing. Great customer service!! Very happy with my experience shopping at Ashley HomeStore.
The experience with the store was everything but pleasant, they got us in and out as quick as possible. Delivery was fast but inefficient. They damaged one piece of furniture and now we are waiting a month or more to receive. They also damaged my floors in my house with the dolly and have yet to receive a resolution. I called the day of delivery, in the morning since the website offered the same set for $300 cheaper, a case was opened to have the store call within 48 hours, I never got a call. Then I called again and they opened a new case, they asked me to email the screenshots of my cart on their website which I did. Again, 48 hours later no call. Called again, waited on hold for almost 2 hours until I hung up and called back again, informed the woman I didn’t want to be on hold again, she reviewed the account and told me that it’s too late for a price match since it’s after delivery. Complete bait and switch, I’ll be sharing everywhere.
Horrible customer service!
The level of customer service here and management is amazing. They have earned a customer for life. Thanks guys
We were able to find exactly what we were looking for with Chandra's help. We are looking forward to receiving our sofa!
it was a very pleasant experiance, corey our salesman was very knowledgeble and pleasant.
We furnished a whole apartment in 2 hours . Everything was in stock and delivered. Free shipping and installation!
Nancy R. was an absolute pleasure to work with. She was able to narrow down what both my husband and I wanted and we ended up with beautiful leather recliners for our new living room. Nancy was so nice and so attentive to us and our little ones. It honestly felt as though she was family helping us out. I will definitely be back to purchase some other things and will definitely want to work with Nancy again.
I am very glad I came to my Ashley Homestore in Sanford. My husband and I were looking for furniture for our apartment and we were overwhelmed and worried about if we would be able to get the furniture we wanted at affordable prices and in time for our move-in date. However, we met with this very nice lady Nancy who works there and she helped us through every step of the way and answered all of our questions with certainty and was just overall a genuine lifesaver. I would recommend anyone to go here and get with Nancy for any of their needs because she will get you everything you need.
Trying to get my money back for four months never left the building with anything 1500.00 I'm disabled have driven there many times called corporate many times still no money 💰🤑🤑🤑🤑🤑🤑🤑
(Translated by Google) Although a bit expensive, I must emphasize that the people who attended us and the supervisor worked 100% to bring our purchase up to the budget we had. I recommend it 100%. (Original) Aunque un poco caro debo recalcar que las personas que nos atendieron y el supervisor trabajaron al 100%para llevar nuestra compra hasta el presupuesto que teníamos. Lo recomiendo al 100%.
We bought a living room set from Ashley Home. They offered us for $250 a 5 year protection plan. Our recliner started breaking down in the cushions. We got in touch of Ashley’s, and GBS the protection company which they claim they have a “A” rating from BBB. Well don’t fall for their scam. They will not honor anything. We might as well used the warranty paperwork in the bathroom, save your money buy from another company. Ashley’s are not honoring anything except your money!!!
Love visiting the showroom for decorating ideas. Nice friendly staff. Many modern looks and always something for every style.
I AM 65, ALL MY YEARS OF BUYING FURNITURE THIS WAS THE WORST & ONLY BAD EXPERIENCE I'VE EVER HAD!!! Terrible in store customer service, you can't even get through to the store & IF u can get through to the 800 # they are nice. BIG MISTAKE, WILL NEVER HAPPEN AGAIN 😡
Atleast 2 months delay for the items you want to order is really frustrating.
This place is an absolute nightmare and their customer service from store to corporate is useless. I canceled an order I paid for in cash, 12 hours after I purchased it. I was told I had to wait 1-2 weeks for a refund check in the mail from corporate. That was on May 29th, it is now July 25th, and I am still waiting on my refund. I have been in to the store on several occasions and have made multiple phone calls, every time it’s a runaround. The store says corporate issues the refund check…however corporate says the store issues the checks. Every time I call, it’s an hour long process and someone is supposed to call back, never has anyone called back. I get endless apologies and being told how unacceptable this process is, but never an answer on where my refund is! I wouldn’t buy another thing from Ashley, and I would suggest anyone else stay far away. If you ask me they are nothing but thieves and liars. The company is an absolute disgrace. **UPDATE** Today is August 25th. I still have not received my refund! Corporate and customer service won’t return my emails and calls, you can’t get through to the store on the phone because it reroutes to customer service. This is beyond unacceptable at this point. Consumer law states a refund policy must be clearly posted, which it is. That refund policy states you will receive the refund within 7-10 business days. Funny, because I have literally been waiting for 3 months! Looks like I’m going to have to get an attorney and take them to small claims court. Then they can give me my refund and pay attorneys fees. Steer clear of this nightmare!
***Update: the store was still great but delivery is ridiculous! They delivered but one item was broken so sent it back. Brought it again but piece was missing. Sent back again. Third time also missing pieces. Then crickets for a while. Finally said nevermind, just refund please. So far 7-10 business days is 20 days and no response to calls or emails. Done trying to contact them, going to BBB. It's a shame because the furniture is nice and the people working at the store were great but delivery and customer service are disastrous. Chandra was very helpful! Available but not intrusive. She is professional and friendly. The store has a wide variety of styles and price ranges. Overall experience was great!
Upon entering the store, I was greeted by John, totally professional he showed me around the store found exactly what I was looking for, he then got the sales manager Bruce involved who was able to help us meet our budget and fulfill all of our dreams for the home we just bought this is the greatest sales team ever.
Very bad customer service. No one pics the call or answers the questions.
WE knew what we wanted going into the store,. John, our salesperson was most helpful. Would buy from Ashley again.
Corey was very helpful!
Dawn was so friendly and helpful-excellent shopping experience!
Nahid was absolutely amazing! She helped us by showing us what we were looking for and we were able to put together a whole living room that will look stunning. She was so nice and helpful. First time in an Ashley Homestore and we will def be back!
Had a really terrific experience here after having exhausted most other furniture stores in town. John was above and beyond outstanding. Delivery guys couldn’t have been more professional. Surprisingly great quality and value.
The absolute worst customer service imaginable. Hours spent on the phone being transferred over and over. One customer service agent has no idea what any other customer service rep has said. Sanford Store NEVER answers their phone and are clueless about customer service. Terrible, terrible experience from purchase to delivery to beyond.
Purchasing furniture here is easy but delivery is a nightmare!! Two bad circumstances with delivery on said date. Awful!!!! Done with this store.
Not happy with my overall experience. I bought a bed for my son in store. The sales rep charged us the right price but ordered the wrong bed. The store was able to fix that. However, I wanted a bed that didn’t need a foundation/box spring. We were told that it did not need one. I asked specifically because I didn’t want to spend extra money on a box spring. Guess what? It needs a box spring. Call customer service who tried to get the Sanford location on the phone. Could not get hold of anyone. Now their suggestion is for me to go directly to the store as though I have nothing else to do. This is a big company and I am truly disappointed.
*Update* It’s now July 18th.. couch was supposed to be delivered yesterday and now they’re saying the end of the month. When we complained they are now stating that it was advertised as being back ordered for 12 weeks and that we agreed to that. We were quoted 4 weeks not 12. They’re okay with lying to customers to make themselves feel better and to avoid having to do anything to make it right. Truly horrid customer service We purchased a sofa in April, they said it was back ordered and at most would take 4-6 weeks. We also ordered a table with chairs. They called and said everything would be delivered 6/7, which was 6 weeks after ordering. We called the night before to get the time and they said it would only be the table and chairs and that they won’t have the couch in the warehouse until mid July! I told them we have spent $4000 here can you do anything for us and they offered a $75 gift card... thanks but no thanks. We don’t plan on doing anymore business here. (The delivery guy was great tho)
Chandra was amazing! Great service and speedy check out!
Chandra, was AWESOME if you need any furniture please ask for her. She was very patient, offered great alternatives when the sofa I wanted was not in stock. Thanks Chandra for everything!
Incredible! Nancy, at the Sanford, FL location, is phenomenal. The purchase of our bed was seamless. During our pleasant conversation we mentioned an issue with a prior piece purchased and she immediately went above and beyond to inquire further. Even though it had been 4 years, our protection plan would still cover the issue. We are beyond grateful and Nancy has a forever customer in us! Thank you!
Alot of choices, great customer service
I bought a bedroom set CASH Came out damage I called them the same day that was delivered they told me they couldn't do anything about. They real quick to help you when you walk in but don't help you when they deliver something damage to your house.
Will be coming back for more furniture I cannot remember the lady who helped us but she has a southern accent and goes above and beyond for customers. I went in for a couch and I was being picky and had a lot of questions that most people would find annoying but not her, I've never felt so comfortable asking questions to a sales rep but she made me feel right at home and I noticed she did everything she could possibly do to make sure I left happy. Even expedited my order. This woman deserves a raise and I will for sure be coming back for a bed in the future because of her great service. Thank you again!
Ok I really thought 3rd visit would be a charm.... NOT!!! Once AGAIN customer service is HORRIBLE!!! I totally understand short staffing... BUT this should NOT affect the Quality of service. I walked around for 8mins searching for item saw online. Asked customer service for help, "no one available but will let know when". A she proceeds to GOSSIP with 2 workers at desk🤪. Walked around another 6mins. I noticed 2 ppl entered CSvc area.... Again prior Lady GOSSIPING with newly arrived employee.... REALLY!!! I then inquired if I could hv contact to call and get questions answered, instead of walkin around in the circus... She advised callback in 1 hour. As i walked away, the newly arrived associate asked, "is there not anyone to help her?" I replied NO as i walked out!!! Done Ashley Furniture Sanford, FL will not get my Busness!!. FYI... 4yrs ago i moved to FL. Purchased entire living, dining room from Ashley-Altamonte Springs... SUPERB SVC 1st exp w/Sanford store, horrible... Purhased from RTG instead. Master bdrm 2nd exp w/Sanford store, Horrible... Purchased from Wayfair instead. Patio 3rd exp w/Sanford store, HORRIBLE. Back to researching other furniture stores comparable items, that I wanted from Ashley.....
Madelin and Nancy are the real stars here. Never have I been treated with such courtesy while shopping for furniture. These two ladies provided truly exceptional services and trust... they're welcome at my new (dining) table, anytime!!!
Terrible experience!!! Don't buy there you'll never get your furniture. Sent me an email stating it's being delivered this Saturday 4/17. Called to get the time of delivery. The lady tells me at the store it won't be delivered till May10... We have been waiting since February!!! Don't buy here you'll never get it!!!
The great prices customer service number one
Purchased an office chair in November 2020. Broke immediately (first week). Still to this day have not received a replacement. It’s supposed to come Thursday April 8 2021... we will see. Not happy with the quality from Ashley any longer.
Don’t recommend to anyone. I received an incorrect mattress in the last week shipping, after hours of trying to reschedule a shipping for the correct mattress they kept hanging the phone. So I went to the store to reschedule the shipping so they can take the wrong mattress and bring the correct one. Today, already a week since the first shipping, they took the wrong mattress and told me that MY MATTRESS was given to someone else. That they had to go back and take it from the other customer, and bring in to me. They are irresponsible, bad with communication to the customer, THEY ARE THE WORST!
Dawn at the store in Sanford, FL was very helpful in assisting my fiancee and I to get the bed we wanted at a price we could afford. She took the time to find all of the correct pieces and make sure the prices were correct, as we were buying a bed/mattress bundle. We had already ordered a sofa online from Ashley HomeStore and look forward to it arriving next month.
Horrible experience. Bought a sofa in Nov 2020, still not received yet. They are simply rescheduling the delivery for fun. No commitments, no value for words. Made a huge mistake of buying from here and blocking my money. Never coming back to Ashley again.
Nice people
Maddie and Robey were so nice to work with! Maddie is the reason we bought furniture from Ashley in the first place. We had had been shopping around multiple different furniture places. Not any more. Maddie adds the extra touch of designing a room with the furniture. She is what my wife and I needed to help bring it altogether. Just ask for Maddie when stopping by. You will not be disappointed, trust us. Thanks Maddie!
We LOVE it here!! Madeline was spectacular the whole time. We have gone in there 3 times. First she greeted us and made us feel like we were at home!!2nd she heard and listened to everything we needed. 3rd the Sanford Ashley home store in my opinion is first class!!!! Thank YOU!!!!! We definitely found our place to buy furniture!!
The worst customer service experience of my life! After being told I had to pay an extra $200 for what I was told was their white glove Premium Delivery my partial order showed up with no prior notice that items would be missing. The delivery driver didn't feel like carrying anything down the driveway so he BACKED THE TRUCK ACROSS MY FRONT LAWN just to get as close to the door as he could. The console we purchased is missing the parts to support the shelves which the delivery guy failed to mention after he assembled it. They made two attempts to deliver our dining table but both times it was damaged. One was ready to SPLIT IN TWO! Why would they even bother to let that leave the warehouse??? The dining chairs are wobbly due to unevenly cut legs. The tech that was supposed to fix everything never showed and never called. Customer service was clueless and kept transferring me around for about 1 hour. Worst or all we are now being told we have to wait 3 weeks before we will have a dinner table to eat at! Once Ashley get your money THEY DON'T CARE!!!!
Beyond disappointed. If I could give no stars I would. Placed the order for 2 full couches, a wedge and a table for 6k. The sales person rang it up wrong. When we tried to call to fix, was told we had to go in the store. Drove an HOUR to change it. We gave them the benefit of the doubt and we were told 6-8 weeks for delivery. Called the 7 week mark, was told we would have it on the 12th, called again to check tracking .... now being told I “might” have it on the 29th. Had to speak to a supervisor, who said no one should have given you a date because the set you wanted was considered “on call” (which means back ordered). So we ended up cancelling the order. The manager acted as though I should have known all this and it wasn’t a big deal to cancel it.
Pretty good. They have a good variety of furniture for all tastes, 80% better than they used to be.
This is the first of two reviews I will write. Tonight, we purchased some furniture from Rj Carter at Ashley. Rj went above and beyond to assist us in finding just the right pieces, ensured we got the very best price and was a complete pleasure to work with. Due to inventory, we won't have our pieces for up to 8 weeks. Rj made sure we were fully aware of the process and that we could contact him with any questions during the interim. As soon as the pieces are in stock, assembled and delivered, I will post a follow-up review. Make sure to ask for Rj when you go to Ashley. 2nd review added 3-26-21. Our furniture arrived a few weeks ago, far ahead of time. We were thrilled with the delivery, assembly and comfort of the pieces. Very, very good experience.
We purchased a couch in November 2020 n they had a promotion to receive $100 Mastercard. Here it is late February n we still haven't received it. I have emailed n they just keep telling me they r checking with higher ups. False advertising.
Please don't buy anything from this store. They will delivery and if they dont assemble right they wont exchange it. Very bad cuatomer service. You go back to the store and they wont resolve anything,the delivery guys force your signature pretending that the customer did it. Please don't give business to this people. Ian the manager of the store doesn't do anything for you. And Serena from customer service is the same. They open the file with the fraud signature on the papers from the delivery. And they didn't do anything. They just want to still your money!!! The delivery guys almost fight in my house assembling the items. Because of their fault they wont do anything. Not even to exchange. Please read everything that you sign with this people. They are not trusted. I'm getting a lawyer involved for the fraud of my signature!
Clean and friendly service.
Amazing Service! vast show room expansive great layout.
After 4 months of waiting for a bed to be delivered they called today to say it would be another 2 months. This is unacceptable and I doubt that the 4.4. review is true. I went to the BBB and saw they have 1.04 rating. They do not deliver on time and 6 months to deliver a bed is ridiculous and disrespectful to any customer. 6 months sleeping on a mattress on the floor. Really!!! You should be a shame and disgraced of what you call service. One discontent customer turns off 30 possible customers, I hope that is multiplied.
Great selection and John is Great salesman.
Nice stuff and priced with common sense. Staff is super pollite. Be back for sure
Very good quality furniture at a fair price. Only issue was our salesman sold us the 5 year warranty on our couches that protects most damage. We told him our main concern was the cushions losing their loft. He lead us to believe that was covered. Once we got home I read the pamphlet on what is and isn't covered. It clearly states cushion replacement is NOT covered. Had to go back to the store to have the warranty removed. 😞
I purchased a bedroom set back in November 15, I had family visiting for the holidays and wanted to have the room ready . I was told the delivery would take 4 to 8 weeks, I really like the bedroom set so i agree on that. I waited patiently and after 8 weeks no one called so I decided to call them an see what was taking so long. I spoke to a lady on the phone and she told me that my delivery day was February 2nd , 11 WEEKS after my day of purchase. I ask her if it would be possible for them to deliver the Monday before (1st) or the Wednesday after (3rd) because I’m working on that Tuesday, so she told me that if we do that “they would have to pushed the delivery day to the 17” ... 13 weeks after the day of purchase. This is ridiculous and unacceptable. First and last time ever buying here, 3 months to deliver furniture is way too long and thats NOT what i was told at time of purchase. My sister got some furniture at Rooms to Go in December and she already has it in her house. She never has an issue with them, so guess we’re I’m going next time. Very disappointed.
Furniture was damaged twice, customer service poor! Hard to get someone to answer phone
Friendly staff and wide variety of furniture.
I have been trying to contact the store about a rebate I have yet to receive and the store won’t answer their phone, no one will return my calls, and corporate told me I have to go into the store if I want to talk to a human. They will not be happy when I go there!!! It’s over an hour drive for me and I’m very upset with Ashley!
Do yourself a favor and order your furniture somewhere else. We purchased a sectional, 4 pieces. Sectional has two recliners on each side that required chords that you plug into wall. First of all we should have gotten 3 pieces as the 4th piece made it to large. We called day of delivery. They day they put it in our house. They refuse to take back one of the pieces. 2nd, we only got one chord and sectional required two. Delivery people said they ordered it for us as they made a mistake. We have called 4 times and two different people have said they ordered our chord. It's been 5 weeks. No chord, they don't call back. It's truly horrible. We spent $3500 at this store and another $700 at a store in Melbourne and we will NEVER go through them again. They do not believe in customer service after you buy their product. I have had a couch for 5 weeks now that I can't fully use and a piece they refused to take back before it was sat on. My suggestion is to take your hard earned money and go to another furniture store. They are like used car salesman. Smiles and promises and after you buy their product nothing but lies, run around, not returning calls etc...Please see through their smoking mirrors...cause if something goes wrong you are getting screwed with sandpaper and no lube. If you at Ashely send me a pre-typed auto response reply back to my comment...well please do actually so others can see what everyone else gets.
Dawn was our sells associate and was a great pleasure to work with! Helped us find exactly what we were looking for! Go see Dawn.
Furniture was either for huge homes or apartments.
Good morning, I purchased a mattress almost 2 years ago, approximately 6 months now I have been back and forth with the “customer care” Dept. Needless to say it felt as though every single person I spoke with was trained using a different training manual. Not having heard from anyone since my last contact on Nov. 3rd ( with an understanding I would be contacted within 72 hrs) I decided to try going into the store! I met mr. Juan Rodriquez, I have to say with my level of frustration this meeting could have gone very differently, His patience, soft tone, calm and excellent customer service made this experience worth the wait, by the end of the visit my issue was resolved and my replacement delivery set for next week. THANK YOU SIR, you exhibited CUSTOMER CARE!! ☀️😊🌈
THE DELIVERIES ARE BAD. THEY DELIVER THE BROKEN GOODS. THEY DO NOT SEND A TECHNICIAN OR ANYONE TO FIX THINGS. YOU GO TO THE STORE AND TELL YOU LIES TO GET OUT OF THE STEP. I DO NOT RECOMMEND THEM IN ANY WAY.
Their furniture are scrap, their customer service is the worst, and good luck if they honor the warranty for a brand new furniture. Be aware of the delivery times before your purchase, because you'll have to wait months to get your furniture. I'm filing a claim on the better business bureau
Walked in to purchase furniture and walked out since many employees were not even wearing a mask. The sign on the door said masks were required. Went down the street and purchased from another store where everyone was complying with the mask ordinance. If your employees are not made to comply how can you expect customers to comply. Extremely irresponsible of everyone.
We waited for our delivery date for 3 wks only to find out that on the date it was to arrive we would have to wait 2 more wks. Took off work and got rid of old furniture the night before and we have company coming from out of state next week and we have no furniture. Called to speak with the store manager knowing nothing could be done because our furniture isn't in the warehouse and nothing I say or do is going to make it come any sooner. I just wanted to be heard and let them know that this is a big problem! We should have been told this could happen the day we purchased and a phone call letting us know the delivery date had been delayed would have been amazing as I would still have furniture for my company to sit on next week. After getting off the phone with the manager would you believe she never even asked my name? Terrible customer service.
Please be aware spending your hard earned money at this Ashley!!! We spent a lot of money at this Location and didn’t receive no follow up about the bad delivery service!!!! Also they want let you shop in peace without someone stalking you every 5mins!!! We made a complaint with one of the Managers about the bad experience which was a waste of time!!! Because that got us no where!!! Also Please remember when your furniture is being delivered please please make sure you take plenty of pictures!!! Make sure they’re wearing mask because they don’t wear them!!!!
Went to Ashley's in sanford the lasy who took care of me Amanda she was very patient with me. I highly recommend dealing with her again.Very satisfied with my purchase. On top of that the guy who delivered my furniture to me was really good. It was only him and he was very fast and professional. Highly recommend dealing with them again in future. Thank you Ashley's furniture
I love buying my furniture at Ashley versus any other store. They went the extra length to ensure I could purchase my bed and mattress. I look forward to the quality sleep of my future tempur pedic mattress and power box.
Got a great mattress and box spring for my daughter's bed at a great price with a 10-year warranty
BUY SOMEWHERE ELSE. Liked our sales rep and the process in the store. It was easy and smooth. Its just delivered product and service is not there. When the couch was delivered it came with a hole in the back. There was also tape under the fabric on the arm rest. Made a crackling sound every time you rest your arm. While the items were fixed the process was not fun or easy. For the price of the furniture I was expecting a better experience. Took way too many calls and still finding staples from the repair. Almost a year later we ordered more furniture from the store to give them a second chance. Of the 5 pieces ordered 4 were damaged on delivery. Not a big deal at first. Some pieces we sent back to the store and the others we are having the technician fix. Only the tech was never scheduled and no one answers the phone! Have sat on hold and left messages. Probably 2 hours of hold time and 4 messages left and no return calls. So this will be the final order with Ashley. PS this is not a Covid issue either...service side was bad when we got that couch and that was before Covid. Also their customer service is horrible! Can NEVER get a hold of a human and the automated message system is the worst. Did get a hold of a person 3 times but all 3 dropped the call when they put me on hold and never called back. Every call is a minimum of 20 min. Getting comical at this point. Now 1 week from the last add of this review. Finally got in touch with someone but they want me to send photos of the repair. Asked them to send me an email of instructions on who to send it to which they said they would.....that was 3 days ago.
They have some cheap furniture at time. Friendly staff and big place to roam around searching for furniture. A bit pricey on most items.
Earl does an excellent job with his coworker David. Highly recommended!!!
I love everyone who works there! The service is great... the deals are amazing !!
RJ was a pleasure to work with. I showed him what I already had and the vision I seen my the bed rooms. He knew the bed set and me directly to in the store. I was able to make my purchase and be out the store in 10 mins. Shopping for furniture doesn’t have to be an all day affair like in the old days. Wonderful experience.
Shopping for furniture is always a stressful experience for me, so many choices, it can be very overwhelming. However, the team at Ashley’s Sanford location made everything super easy for me. I felt like everyone was invested in making sure I left happy, rather than closing a sale. Juan & David in particular were super welcoming and an all around pleasure to work with! I definitely recommend Ashley to anyone seeking a stress-free, enjoyable shopping experience !
I purchased a rug, 3 piece side table set and few other show pieces in the store. Dawn helped me with the order and gave a v good discounts on the items I have purchased. I would definitely go the the store and ask for Dawn. Am sure she will make the customer happy. Had a great experience.
THEY ONLY CARE ABOUT YOUR MONEY, YOU PAY FOR SOMETHING AND THEY DELIVERED SOMETHING ELSE ... DON'T BUY FROM THEM NEVER
My experience with Dawn was great. Very accommodating and knowledgable. Put together a great package for us. Store manager David worked with Dawn to provide great pricing as well. Can't wait for delivery!
My experience was great! Juan and Leslie were both wonderful, they gave us excellent customer service. They we’re both patient, knowledgeable and experienced. They made our purchase easy and delivery hassle free! We’re so happy with our furniture choices and would not hesitate to shop at Ashley’s again.
A wonderful experience as always. Nancy and Farcia extremely professional and a delight to deal with. Customer service ladies are also just a delight. Furniture is marvelous.
I've been on the line over 10 minutes and called the store, no answer or assistance whatsoever. I've never called a furniture store that resulted in me being on the phone with no answer or customer service.
Very average selection of home furniture. But you know decent prices as well.
I come here because it’s the only furniture store near by my area with decent options and furniture. But I don’t like coming here because they treat me like I’m poor and don’t have any money every time I come. When I purchase I purchased cash. So please let your workers know to treat your customers the same and don’t judge someone because they’re young and you think they don’t have money.
Worst experience ever stay away from the store. Salesperson don't tell me the mattress was in a little box (could fit in my car) and I had to pay for delivery 😒
Don't buy furniture in this place because if is coming damaged they give you a run around and never going to be fixed I buy a furniture from for them and I'm stock with broken furniture
I loved it. Excellent costumer service.
Every time I shop in Ashley, Great customer service great sales person amazing service and Quality
horrible customer service.
Excellent Customer Service, excellent and beautiful products 👍👏👏👍👍👍👏👏
The salesmen was very friendly, answered all my questions and is professional. I like the furniture very good quality the staff is very friendly
Beware...I bought living room set, dining room set and bedroom set, worst quality furniture ever!! the sales person was awful too. She talked me into buying the warranty. she said, “don’t worry if anything goes wrong, we will warranty it.”. Well when i tried to do just that with the Sofa, got no call backs, no emails, NOTHING!! Live and learn, I SHOULD HAVE STAYED AWAY!!
Great customer service. Good quality
Great selection but expensive
Ashley furniture is by far the worst company I’ve ever dealt with. On May 1st they delivered us broken couches. We immediately called and filed a case. They sent out a “technician” on the 7th. He ordered the parts and said whenever they arrive at our door to call back and schedule another technician to come out. The parts arrived on May 18th. Now we have to potentially wait another 72 hours for a “call back”. For what we spent on “premium delivery” and the couches, I wish we could return these pathetic poor quality couches. But since we couldn’t tell the frames were bent and broken, we signed and voided being able to return them. Customer service is an absolute nightmare and you never get a straight/helpful answer. Please don’t waste your time and money at a joke of a company like this.
Buying a sofa was so easy but after a few months the sofa had a rip! Quality is cheap! If u finance trust me not here! U pay double and u get a cheap sofa!
It wasnt what i thought. Service was nice but i didnt find what i was looking for. Furniture looked a little cheap.
We received quick, friendly service. We were not pressured to make a purchase but ended up getting a new couch. They even honored the sale price that is was to begin the following day. Hopefully delivery goes as smoothly as the purchase did.
This was a good place to see and try some new furniture items! The staff is very friendly as well!
Great service. They worked well with my budget.
Robert was very helpful and professional.
My wife and I like the furniture here
Disappointed that the deliverymen would not remove the old mattress and box springs
We bought a new twin mattress. Sale rep was very helpful & friendly...no pressure sales. Lots of options & happy with our choice. We have bought furniture from here before with the same experience & will gladly return the next time we need a new item.
My parents owned a furniture store, so our furniture was always from Ashley’s. And, of course, when I got my own place all of my furniture was and still is from Ashley’s. The reason behind my 1 star isn’t the furniture or the prices. It’s the way I was treated by one of your employees. Don’t know her name, nor have I ever seen her, but when I called to inquire about my furniture delivery being delayed, I was basically brushed off. She said, “mistakes happen”. I gave you over $10k in one transaction and this is how I’m treated? That I wasn’t even worthy of an apology when not only was my order delayed, but when they finally showed up they had the WRONG love seat. Not to mention by bedroom set is delayed from January until March! You have lost a loyal customer. Believe me when I say, customer treatment goes a long way. Think about this, the next time you hire someone to interact with your customers.
ACCEPTANCE NOW ARE THIEVES!!!!! THE WORST EXPERIENCE!!!
Large selection of furniture and bedding that is nicely staged throughout. We recently purchased our livingroom power couch and power loveseat and have had no issues. The delivery and setup was flawless.
Our salesperson was amazing and the manager was awesome as well
Great updated styles and very nice customer reps.
DO NOT BUY FROM ASHLEY Furniture Lake Mary-! I have never posted a review on a company. Ashley Lake Mary would not return chairs, in a box, within 15 days of payment and 3 days after delivery. The chairs are nice- they are just wrong size. Corporate has a return policy saying they would accept returns, and the local manager at Lake Mary said NO TO RETURNS! This is pathetic. I've bought from Ashley Furniture and will never purchase anything again from this store!!!
Beautiful furniture, but I didn't find anything within my set budget.
Sales people do not even know their own inventory. Opened an acct through showcase furniture, Chad lies and false advertises, then just as I get my acct # , ashleys stops selling the couches I wanted so I closed my $3500 acct and they got nothing. Win, win!
Service was garbage, didn't even bother to ask what we looking for
Sofa ripped which u can tell it was not sewed well and they said u pass a year and 1 day so they cant help me! Horrible quality and customer service!! Never buying from them again because they don’t even try to help you
Robey was a great help!
Sales associate Nahid is always very friendly and helpful. I would highly recommend this location and this associate!
Denzel was very informative and helpful!
Awesome service , products are excellent !
Great atmosphere and the professionalism of Jim Martin exceeded my expectation! He took the time to break down info of all my questions,and give us our space to search and helped when we needed him!! Jim Martin is your go to guy! great place to shop!Deff will be back to see Jim! Thx 💯✌️
Robert at the Sanford location gave us OUTSTANDING customer service while we were there. He didn't hover, but was always able to answer the questions we had. Also, the manager, Inder really worked with us to keep things within our budget. I'm not quite sure how the furniture will work out but, all the pieces we bought look great. Update: We got our furniture delivered and realized the table wouldn't fit the room. We then called the store, dealt with the same manager and were told "no refunds unless refused". We weren't ever made aware of that. That leaves us with a piece of furniture we can't use. We also noticed that we were also charged for a 5 year protection plan when we declined it NUMEROUS times. But at least we were refunded for that. So this purchase was not such a pleasant experience after all. That's why my rating has gone from 5 stars to 2 stars The furniture was just ok. Nothing that seemed super sturdy. I'm not sure exactly how well it'll hold up over time.
While the sales rep was very informative and knowledgeable. My dining room table came scratched and discolored. You would think after spending 1600.00 on a table it was come in pristine condition. Very disappointed with their customer service
Horrible customer service. Purchased a sectional sofa & when it was delivered it did not match. After numerous unreturned phone calls & 3 more deliveries over the course of 3 months we have finally received two pieces that match. This business does not care about the customer after the sale at all. Will NEVER purchase from them again!
Pricey, yes. Great quality, yes. Nice staff too!
Don’t buy from Ashley Furniture unless you are 100% sure of your purchase. My daughter bought a sofa and loveseat and it doesn’t fit in her family room and store said tuff luck, your stuck with it!!!! It wasn’t on sale nor a custom order either. What, I’ve never heard of a furnitures store treating customers like this!!!
Very nice lady who took care of my wife and me.
Deceptive business practices. Nothing but lies and broken promises from management and staff. Take your hard earned money to another furniture store. Save yourself
(Translated by Google) Good merchandise, although the CUSTUMER SERVICE is not very attentive! (Original) Buenas Mercancías , aunque el CUSTUMER SERVICE no es muy atento!
The store in Sanford was not overly busy yet I had to hunt for a sales person to assist me. Once I found one, she wasn't feeling well and offered little assistance. Thankfully I knew what I wanted. I made the purchase and was given a delivery date. I was not home when the call came the day before delivery to confirm and to give me the time frame. I returned the call, confirmed the delivery and was given a 4 hour time frame for delivery. Around 3:00 pm on the day of delivery I received a call from the Sanford store asking when I wanted to reschedule my delivery. I was extremely unhappy as I had been waiting all afternoon for my furniture. I am very unhappy with the service and I have had to wait an additional two days for my furniture. I am in the process of waiting for the delivery for tomorrow. If it does not come as promised tomorrow I will be cancelling my order and will purchase my furniture from another vendor. I originally went to the Ashley store near the Mall of Millennia in Orlando. The customer service there was even worse. I couldn't even get a sales associate to speak with me. I am very displeased with the over all encounter and doubt I will ever shop Ashley again.
This review is specific to the Sanford, Florida Ashley Furniture. DO NOT GO WITH PREMIUM DELIVERY! I had 3 guys show up to deliver a couch, love seat and an ottoman. The first guy walks in and begs for water (it was a hot FL day), other 2 are our unpacking furniture. First guy walks through and inspects home on how items are going to be brought upstairs. Asks for more water before going out to get the other 2. Other 2 bring in first couch, take all the wrappings off, scratches the entire wall going upstairs, tears the fabric under the couch, rips corner fabric off, then tries to cover it up with a marker. Then on way back downstairs the one guy says in very broken English....do you have a bandaid, and continues to take off a bloody gauze pad. Then they proceed with the second couch, again, tearing the bottom. Finally on their way out, the other 2 beg for water again. Completely unprofessional, dirty and 1 of the 3 spoke very very little English.
Donald was killer. LOVE the Mattress
Helpful staff and large selection
My entire experience with Ashley furniture has been more than disappointing beside Earl who helped us in store. I applied for the card and was approved tried to make a purchase online and the transaction would not go through ( everything showed it was still in my cart) the next day I called the card company ( synchrony) and was told the charge did go through. So I called Ashley and after I waited over an hour on hold I was told it was because I used my IPhone and that apple isn’t compatible with their website and the charge would be cleared in 2 days the latest. After 2 days we went in store to make the purchase only to find out the charge had not been cleared and there was nothing they could do. For the sake of finally getting furniture into our new house we paid cash. The day after I called Ashley again to ask about the charge being cleared after speaking with a very rude woman she said it would be cleared in 15 minutes. It and it was. Delivery day came and they only showed up with half of our box spring (a king) I immediately called the store to be told the ware house would call me the next day at 10. At 12 I had still not received a call so I called myself to find out that the next delivery would not be for an entire week later. So now here I am with a bed I cannot use for another week and I’ll have to miss a second day of work for the delivery which should have only taken one. Thanks Ashley furniture for being terrible from start to finish.
One perfect store for all your home needs and features😀😎 Latest collections of various furniture and updated designs😀 Staff are friendly and service is really appreciated👍 Would definitely recommend it for purchase of any home decor and furniture😎
Donald did a great job, he took the time and gave us the space to make our own choices but was not to far from us to answer our quesrions.
If I could give negative stars I would. We came into the store to buy my daughter a bed as we moved across country and the movers lost her bed....We were guaranteed delivery by Thursday. We kept track of the deliveries and by 10pm Thursday night the deliverers were on 11 0f 13 so we went to bed. We did not get a phone call the next day so we called the store. They stated the deliverers were running late and the next delivery was going to be Thursday. When I called this morning for an update, I was informed that someone else came in after us ordered the same bed and that Ashleys gave the bed we ordered away!!!! How does this happen? We came in paid CASH and they gave the bed we bought away.....They said they would order another bed and that it would not be in until the 22nd....and would waive the delivery fees.....We canceled the order.....This was the worse customer service we have received this far....And I am deeply sad that a company as big as Ashley would do something like this.....
Terrible Service. They did not deliver our furniture as guaranteed then when we called for an update we had later found out that someone AFTER US ordered the same furniture and that those people received the furniture over us!!!! Then we were told that they would reorder our furniture and deliver later on in the month. WE should have been contacted by the store which we never were and THEY should never have given something we purchased away....WE should have been the next delivery the very next day. However they failed across the board with their service!
Have been looking for an affordable, nice looking couch/sectional for some time. I found a model online that looked pretty good and the website said to go to the local Ashley Store to view it. I am very leary about buying furniture online as I like to sit in it first to see if I like it and wanted to do so before purchasing. I went to the local store in Sanford, FL and was greeted by a young lady sitting behind a podium. She did not get up when I came in but did greet me and asked how she could help. I asked for the type of sectional I was looking for and her demeanor changed immediately. She became extremely condescending and said, "Oh we don't have that here" and said nothing, absolutely nothing, else. I stood there in amazement and a bit stunned for a moment but realized that she was not in the least interested in helping me. No one else in the store was either as another employee walked away during this short exchange. I waited a short time longer to see if she would offer any other assistance but she looked down at the podium and said nothing more. Realizing that no one wanted to help me further, I walked out of the store. A shame really as I was there to make a purchase. Guess I will spend my $$ elsewhere.
Huge inventory! Sales people allow you the freedom to comfortably roam the store. Styles of furniture and color palettes are set up beautifully. Prices are good and they have next day delivery. Stop in to see some beautiful room set-ups!!
Brandon was a incredible help with my purchases. Thanks Bradon!!👏🏼
Placed a bedding order last month which was finally delivered today but wrong products. Very disappointed.
We made Fasia work for her money today. Bless her heart. She was patient and understanding. Worked with us for 2 days to find the perfect set.
Good😄👍
Leslie was very helpful with helping us find the perfect couch!
We bought a Therapeutic matress and the base and gave us 500$ to spend in store. ..but the best part, is the service and the attention from the sales representatives...we would definitely recommend others to shop first at Ashley's Home Furnishings !
My sales lady Faiza was awesome! Very knowledgeable and so very helpful! I would definitely ask for her next time. Thank you,? Diane Briggs
Very friendly customer service and reasonable prices
I never had issues with Ashley, but today the delivery personnel, and the Sanford store Manager were very lousy at their jobs. I have always purchased from them with set-up included. To my surprise, now they say I chose threshold delivery, which we clearly were not told when we made the purchase last month. Should have known there was going to be a problem when the lady helping us was new, and having problems working the system. She stated that set-up of our purchase was going to be included. Somehow she messed up, and we have to pay the price!!. Will never purchase anything else from them after this. I will make the payments as usual, but it will be the last. To the Manager: Please work on your empathy towards your loyal customers. From: Very unsatisfied Veteran!! Also be careful of what you sign. And only write a review based on how you get your overall purchases. These guys are not your friends.
Danzel went above and beyond for my girlfriend and i trying to get a new bedset and matress! He was very honest, very patient, and had a great character that will for sure make you laugh! He wasnt money hungry like most salesmen, he worked really hard to get us the best possible deal for our set! Would 10/10 recommend going to see danzel for questions and sales.
Very good experience. Jim was very helpful!
Very good experience
Looking for an entertainment center...nice selection and prices were decent...helpful employees
Danzel is a awesome salesman 😁
Faiza was great, nice and professional! She helped me choose the right color matches my house. Ashley has so many collections and great deals.
Our experience was fantastic! We were able to look around the entire store with every one of our interactions with staff being helpful. Faiza was the primary person we worked with. She was very knowledgeable and accommodating. She even moved furniture across the showroom just to help us have a better idea of how our purchase might look in our home. We planned to go to multiple stores in search of our new couch, but Faiza was so helpful and the store so well laid out, that we found and purchased an amazing piece for our living room. Thank you to Faiza and Ashely Homestores! We’ll be back soon!
We had a good experience. The only drawback is how long the actual paperwork takes. It’s a LONG process (not sure why they need so many steps in the purchase process). Faiza was very professional and friendly.
Faiza was wonderful. Outstanding customer service!
Beautiful showroom. Clean, esthetically pleasing. High quality furniture at unbelievable prices and home made cookies and snack trays too! Helpful, but not pushy sales staff!
Amanda was very helpful without ‘hovering’. Our buying experience was quick and smooth.
Great experience!!! Sales person was very helpful and patient. She was not pushy allowing us to look on our own but was right there when we needed her. She walked us through the whole buying process and made the whole experience very pleasant. Will define be back. Thanks
Very nice store and salesman in Sanford store.
Nice thing could not make up mind
Amanda was an amazing rep who was able to find the perfect ppwer lift for my mom who was having unexpected hip surgery and needed the chair soon. She considered the functions of the chairs that would be most beneficail for my moms comfort. She got it order for me and it was delievered within a day. And the delivery notifications kept me updated so i didnt have to take off work a half day to sit around waiting. They notified me when they were 2 hours out and they were on time. Great experience, start to finish!
Amanda was an excellent for us. Highly recommend using her to find what you are looking for.
I had a wonderful experience with Faiza the sales specialist. Fauna guided me through the whole process and if I had any questions, she was able to provide me with great customer service.
Customer service sales associate, Amanda, was extremely helpful and patient during my decision making process when it came to choosing the right bed(headboard, footboard , and frame etc) and mattress to fit my needs. I haven’t received my furniture yet but I’m looking forward to it. Thanks again Amanda for your professionalism and expertise🙂.
After weeklong research and browsing for furniture options online and offline, we finally determined Ashely to be the best balance between price and good quality. Special appreciation for Jim. Wasn't pushy, very balanced in his suggestions and patient in working with us. We walked in hoping to atleast find the right bed, walked out with pretty furniture for the entire house. Thank you Jim.
We actually walked the entire store and not one single person spoke to us. 8:15 pm Friday May 10th. We have purchased thousands of dollars worth of their furniture. But last night they were just waiting for the clock making busy work. I even asked one lady on her phone if she was texting a friend. She just said no. Did not ask if we needed help. Yes I did. No I dont.
(Translated by Google) My experience was good and more than good. the customer service, the attention, kindness, patience of the staff, treated us excellent! All employees were polite and friendly ... very nice people, but I want to highlight the seller Randy and if I remember correctly Carlos, the manager made sure that we left the store pleased and satisfied. My daughter was treated super and even with a gift she left in her hands. her face of happiness, thanks to them, was worth a million. I loved the experience and highly recommend this place, you will not regret it, believe me! My experience was good and more than good. the customer service, the attention, kindness, patience of the staff, treated us excellent! All employees were polite and friendly ... very nice people, but I want to highlight the seller Randy and if I remember correctly Carlos, the manager made sure that we left the store pleased and satisfied. My daughter was treated super and even with a gift she left in her hands. her face of happiness, thanks to them, was worth a million. I loved the experience and highly recommend this place, you will not regret it, believe me! (Original) My experience was good and more than good. the customer service, the attention, kindness, patience of the staff, treated us excellent! All employees were polite and friendly ... very nice people, but I want to highlight the seller Randy and if I remember correctly Carlos, the manager made sure that we left the store pleased and satisfied. My daughter was treated super and even with a gift she left in her hands. her face of happiness, thanks to them, was worth a million. I loved the experience and highly recommend this place, you will not regret it, believe me! Mi experiencia fue buena y mas que buena. el servicio al cliente, la atención, amabilidad, paciencia del personal, nos trataron excelente! Todos los empleados fueron corteses y amigables... personas muy agradables, pero quiero destacar al vendedor Randy y si mal no recuerdo Carlos, el manager se aseguraron porque salieramos de la tienda complacidas contentas y satisfechas. A mi hija la trataron super y hasta con un regalo salió ella en sus manos. la cara de felicidad de ella gracias a ellos valía un millón. me encantó la experiencia y recomiendo altamente este lugar, no te vas a arrepentir, créeme!
Excellent attention and feeling in family and fast business. My person recomendaron immediately my friends for your wonderful atentation
Great service and prices
I ordered the king canopy bed and a large couch. No problems with the couch but I kept getting the runaround with the bed. I ordered in December and my order was finally fulfilled in April. That’s because I put together the last piece of the bed myself. The first time my bed was delivered it was damaged so the delivery guy told me to refuse it and he would make sure I got a new one within 48 hours. Well it never came. What happened over the next few months was me taking time off work multiple times and they kept standing me up and/or messing up my order. The furniture is nice but the customer service is the worst as they only communicate by policy via email. Do not shop at this store unless you are willing to risk something like this happening to you.
Jim over at the Sanford, FL store was amazing. He helped us get a number of pieces for our new home. He was quick and informative. He helped us make the best decision for our son's bed, living room set and my office desk.
Attentive and knowledgeable, huge selection. See Amanda, she's great!
Customer service from Sanford location was outstanding!! Randy (with manager approval) gave us 2 different discounts! Amanda was very friendly and was also very helpful with her smiling face. Super good prices for our TV stand.
Amanda was extremely helpful! The process was super fast in and out and I got everything I wanted plus a little more and still stayed under my budget!
Very friendly and helpful service!
Fazia was there a sales person and she was fantastic as for her and she will make a deal with you and it will be pleasant charming and out the door and you love it
Good customer service. Good furniture. Amanda the seller very courteous and eager to help.
Good experience but didn't get the lowest possible price
Amanda was a beautiful person she really helped us out took her time had a wonderful smile yes I would recommend to go back to Ashley to my friends and family thank you from Richard Mary Gonzalez
Amanda was amazing! She was so patient and took the time to show me each and every sofa that I might like. She wasn’t pushy at all, and she had such a positive, upbeat attitude. I would highly recommend that anyone mulling over a furniture purchase, seek her out for help! And of course, Ashley Furniture is a great company, with whom I’ve purchased many pieces of furniture from over the years.
Very professional and I feel I got a good price and was treated very well.
Thank you Anthony for an incredible shopping experience. Best of luck to The Dragon in Dallas.
JIM VANOVER was so helpful in assisting us with picking the last cpuple of pieces for our home. He also took.time to give us some insight on a planned future purchase. The Sanford store rocks.
Thank you Randy for our low pressure sale of a bedroom set.
I spent more than enough time in this store being so undecided about what to choose. But Jim stayed with us every step of the way and answered a million questions for us! His customer service was exceptional! Towards the end of me finally making a decision, he and Carlos tagged teamed to help with my craziness lol. Carlos was just as amazing. We actually left to shop around but Jim’s customer service is what really sold us and brought us back. From him greeting us as soon as we came in till the dang near 3 hours later. Thank you guys for being so awesome and personable and I’m sorry again for taking forever! Lol 🙂🙂
Nice store and great service. Jim gave excellent customer service and helped me with my mattress!
Not usually crazy about Ashley’s furniture after our last experience three years ago but this past Saturday we decided to give them another try and it was great! We just got some furniture deliver today and it looks amazing in our new home....
Poor everything'
So many beautiful selections to choose from. I was very happy with my purchase. Jim is awesome and very knowledgeable. He made the whole purchasing process quick and easy. If you go to this location, ask for Jim.
Nawal B was extremely helpful without pressuring to buy. We purchased a loft recliner
Staff is a bit pushy, but they seem to have decent quality furniture.
Great customer service. My sales representative worked hard to arranging delivery date.
Amanda Morris is a great sales associate she went above and beyond multiple times through the purchase of our furniture!
Everyone was very helpful and the salesman was knowledgeable in the products.
Jim Vanover was very helpful and not pushy at all. ASHLEY has the best price in town. We checked all stores in the area and ASHLEY was by far the best price
I didn't want the mattress cover and I was forced to buy it.
I honestly had no intentions of buying anything I was walking over to bed bath and beyond and Ashley is happened to be right next-door I was contemplating changing my bedroom set so I walked in mud this wonderful sales person your name is Amanda she was very helpful knowledgeable patient friendly I was extremely shocked I have been in sales all My life , there was no pressure I actually walked out the door I wanted to think about it She said no problem I’ll see you when you get back sure enough I walked back in I asked for her she was busy with another client they paged her she came by and said I am with another client I will be done in about 10 min sure enough she showed took care of my bedroom set paid and thanked her I am a business man I M going to refer everyone I know that looking for furniture to her . Thank you Amanda .
Worst customer service all around. From each individual store all the way down to telephone customer service. I will never in my life step foot into another one of these stores. EVER! They’re nice until they make a sale.
Great location. Jim was very pleasant to work with on a professional and personal level! Easiest furniture I’ve bought!
Very friendly staff, helpful with questions.
Purchased a Bolanburg dining set. Very pleased with my purchase BUT had water damage which caused the top of the table to warp and the finish to come off. Called and a company tech showed and gave me the bad news that it was not under the 1 yr warantee, he would report to corporate and for them to get in contact with me and I should contact the store manager. . I'm in agreement but am looking for options. I have called the store 4 times, leaving messages for the manager to call me back. I have NOT received a return phone call. This store is located in Sanford, FL. Your marketing places emphasis on customer service and reliability of making your own furniture. Im looking for options. I'm not unreasonable.
Great experience. Wonderful customer service
Loved the attention to my needs, wonderful manager he made sure I was completely satisfied with my purchase and price. I absolutely am obsessed with my purchase. Sleeping better than ever before.
Mark was great, we walked in to purchase a sofa bed and mark greeted us. Store looked clean and well displayed. Will purchase from Mark again.
(Translated by Google) Randy treated us wonderfully excellent seller very friendly and friendly. (Original) Randy nos atendió de maravilla excelente vendedor muy amable y amigable.
This has been by far THE BEST shopping experience I have ever had. The team was nice, friendly, caring and attentive. I can’t wait to make my next purchase!
Nicole was excellent, very nice young lady. Very attentive to my needs, answered all my questions. Sorry to say I had to change my review from 5 stars to 1. Ashley promises next day delivery 7days a week, which is false advertising. I ordered a sectional Dec 19, delivery date was Dec 30th, then changed to January 3rd, and final delivery date January 19th at freaking month later. My kids and myself is now using chairs to watch TV in our living room due to Ashley's poor customer service and not willing to resolve the issue. Now how many more sales and customers have they lost. Little to say, I cancelled my order. Taking my business elsewhere. To bad I had to give a 1star to post this because they don't deserve that. I seen a YouTube video on their furniture, an Ashley employee commented saying Ashley can careless about customer service and quality, they only care about quantity. If this is the case, that's very sad. I have emailed the corporate office, let's see what they say. I will keep you updated.............sent email since Monday and here it's Thursday. No response from Ashley's Corporate Office..... This furniture store don't deserve anyone's business AFTER LOOKING AT THEIR REVIEWS under consumer affair reviews. Ashley sucks state wide. I'm not the only customer going thru this. They should be boycotted for their non actions!!!!!!!!!!!!!!!!!!!! Unsatisfied customer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
At Ashley's Furniture store great customer service, Mark and Carlos very helpful, they will work with you according to your budget, and finance...I purchase bedroom set and therapeutic mattress with gurantee, unbelievable prices....I like what I got...I'm a happy customer Millie 😁
We had a great shopping experience with Danzel at the Sanford location. We saw a set we wanted online and wanted to get a feel for the color and height. Though the exact model wasn’t available, Danzel showed us a table from the same collection as well as a different model counter height to let us know what we would be getting. We left with our table chairs and a buffet. Thank you Danzel!
Jonathan Maxwell was the representative and was amazing it a great place to get furniture Update: The furniture that I bought, a couch that has 2 recliners and a large chair to go with it that also reclines. They are very soft and relaxing when watching TV or playing games. I have had them year amd they are just as when I bought them last year. I am very impressed with the product and I also bought three blankets that look and feel just like fur. I spurlged alittle which don't usually do but they have been awesome, really warm. I still have them and are as comfortable and soft as the day I bought them. I don't know if Jonathan Maxwell is still there but rest of the staff was very nice and patient with me since I have never bought anything like this. I am very pleased with my purchase and I will go back real soon because of the quality and kind staff.😁
Fantastic customer service! Danzel took such great care of me. He was personable, professional and knowledgeable. Selection was excellent, store is beautiful and the prices fit every budget. Will definitely go back to purchase other pieces. Ask for Danzel, he was the BEST!
Mark was very friendly and to the point. No pressure he was very relaxed we had a great experience and it was very quick in and out. We would work with him again for our next purchase!
Nahid was great. Informative and quick.
Great experience at this Sanford store. Mark P. was a great resource person who professionally helped me with all the questions about my purchase. Won't hesitate to go get my next piece of furniture from Ashleys.
Jim was excellent in helping us to find a new mattress. Very knowledgeable, but never pushy. He spent quite a bit of time with us & I feel helped us to make an informed decision.
immediately upon walking into the store, we were greeted by Jim and he was extremely friendly, helpful, knowledgeable, and so patient with our back and forth decision making! He left us alone to walk around and talk privately but stayed close enough to answer questions and look up prices when we were ready. He wasn’t pushy at all and was extremely professional and accommodating. Thank you, Jim and Ashley HomeStore!!! We’ll be back tomorrow to look for more furniture with Jim!
Very Friendly and efficient, I will be coming back again.
Randy was great! He helped me with my purchase of a new dining room set and new tables for my living room. He was very professional, and easy to work with. The best sales associate I’ve had when shopping there. I’ll definitely be back to shop with him.
Looked online and saw furniture that my husband and I liked. Prior to going to the store looked online at reviews. Due to the negative reviews here and the BBB I will not step foot inside the store.
Ultimately Filed Complaint with Better Business Bureau - check their reviews as well prior to doing business with this company - if you want any type of resolution, go through the Better Business Bureau. Resolution will still be less than your expectations though. Without question, the worst furniture buying experience. My wife and I purchased a Bedroom Set in the amount greater than $2,000. We paid for the $200 delivery and set-up. We set the delivery date one week following the purchase, so a full 7 days. They sent contractors out, not even employees of Ashley Furniture. They did not have the correct hardware to complete the set-up of the furniture we purchased - WE had to go to the local hardware store and purchase the correct hardware - even though we paid the $200 fee for the delivery and set-up. The contractors attempted to "rig" the Bedframe and Headboard, trying to leave out 2 screws - after a little resistance, they completed it correctly. The contractors they send to your home have horrible attitudes - should we remind them that we paid for their services?! Then we learned that the dresser was not put together properly where certain drawers were not closing properly, and some were not even opening at all. We ended up having the company take the dresser back. As of right now, we are without a dresser in the bedroom set. We cant even get excited about the new furniture because we are going through a complete nightmare to get it completed. Never again. We are attempting to contact corporate in order to get resolution - it shouldnt have to come to that in my opinion. Update - We have received our Dresser to complete the bedroom set. The guys that were sent out the second time were alot more professional than the first. One of the Managers from Ashley Furniture in Sanford is supposed to be working with us to resolve everything. I am still awaiting a return telephone call from him. Every time I call, he is either unavailable or he isn't in that particular day. Final Update - We learned after noticing the mattress sloping by the head of the bead, that the original guys that came out did not put the correct support beams under the bed. They put just enough to make it look right. We ended up correcting that. Contacting the store and trying to reach Carlos Ramos is almost impossible, he is either "busy" or he will be in later, no messages were returned. I finally had to speak to a different manager, Vic. Carlos had said that once the furniture was delivered to call him and he will give us some gift cards so we can complete the bedroom with accessories. The second manager Vic provides us with these gift cards, which is in an amount that doesn't allow us to do much with accessories. With this entire experience, we will not be returning to Ashley Furniture, and we will not recommend anyone else to visit them either.
If I could give them a negative 5 stars, I would. We purchased a sofa and chair-and-a-half back in mid November. We were supposed to get everything delivered a couple of days before Thanksgiving. A few hours before it was to be delivered, I get a phone call stating that they won't be able to deliver till December 8th. We were counting on having furniture for our new home before Thanksgiving because we had family coming over. We called customer service and they just said "sorry". We then called the store and they said "we have no solution for you". We called our sales rep and she tried to get us a loaner couch until after the holiday... the manager declined her request. The day before Thanksgiving I ended up having to pay an arm and a leg to rent wedding chairs last minute. Then, we finally got the sofa delivered but didn't get the chair-and-a-half till about a week later. When we finally got the chair, it was broken and we couldn't even take it out of the packaging. We called customer service and were told to send pictures (I never got a call back) when my husband contacted them again, they said that they'd send us some repair parts (still don't have those). Then, we called the store and they said a manager would call us (that call never came). We purchased this furniture in November...Fast forward to today 1/11/2019: the broken chair and a half is still sitting by my front door..broken.. still. We called, yet again, and they had us send pictures AGAIN. Now, we are waiting for another phone call from them that will likely never come. This is UNBELIEVABLE!!! Save your money and go anywhere but here. Literally, any other furniture store has better service than these people do. Also, when they sent us an email to write a review we were told not to write anything negative about their service..lol... only write about the furniture. They said that if we had something negative to say, to call their customer service line... you know, the same people that suck and can't help you. This is a joke.
We had an amazing experience here. As soon as you walk in the workers greet you and are more than happy to assist in anything. We were looking for multiple rooms and they were able to help us find what was in our price range with great discounts. Could not be more happier with the service at the store and the home delivery
From my very first visit I had a great first experience.But,then I had nothing but issues with the furniture that was being delivered to our home.It started in November and we are now in January and we still do not have funiture that is fawless without issues.They stated they would call me back once ,they figure out what is going on with me getting new furniture.It has been ten plus calls and three plus visits and I'm still waiting on a delivery of our funiture with no issues.Look at the reviews on Ashley's and no response on trying to really fix it.According,to a manager they gave me to end tables from the inconvenience.Well,the customer is still paid for the funiture and still waiting on brand new furniture.
Jim Vanover Very friendly salesman answer our questions in a very good way the most important was welcoming us and we did make a purchase.
I visited your store in Sanford, FL last night to purchase a new table lamp for our living room end table. After 2 days of total aggravation of going into MANY stores and looking on line for a simple table lamp, I was able to find 1 (actually picked out 4/5) at Ashley. What made my visit really great, besides FINALLY finding what I was looking for, was the excellent customer service by your salesman, "Anthony!!" From the time I walked in the door, he was welcoming, personable, knowledgeable, and most importantly PATIENT with me! He made my experience at your store that much better and eased my aggravation I had been going through the last day or two. You are absolutely "blessed" to have him on staff at Ashley!! What a wonderful, wonderful gentleman and salesman!! I would recommend Ashley to anyone I know and will definately return in the future, should I need anything at all! Thank you, Anthony!!
Mark P. in Sanford was the best. He was kind, funny and took the stress out of the furniture buying experience. He was realistic with different options and was motivated to ensure we were pleased with our purchase.
Mark was great! Worked with us to get a good price. We'll be back when we're ready for more stuff.
Love Nawal. She was amazing
Nawal Mrabi was very helpful. She allowed my husband Jose and I space to roam on our own and only inserted herself when necessary. Very informative once we made our selection and it even had great payment terms! So far so good.. Delivery next week.
Find another location
Get alerts about new items, sales and more.
For additional details on the offers on this page, click here to learn more.
0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
