Ashley Store | Sarasota, FL 34231

Adam was extremely helpful he made many suggestions and allowed us time to search on our own without being overbearing or pushy as a result of his help I was able to do all of my shopping in one place. Prices were great delivery free

(Translated by Google) Very good service, Mr. Jose is very kind and patient, thank you very much for your services. (Original) Muy buen servicio el señor jose es muy amable y paciente muchas gracias por sus servicios

I ordered a love seat through the store and everything went great. Jim, the salesman did a great job. He gave me a great price and free delivery Anytime I need new furniture, I will definitely talk to Jim.

Nice place. Great staff. Although delivery of items kinda stinks. 3 date changes.

A great experience with Ashley Furniture SRQ today. Sara the manager was fantastic and provided great service. Jason came in towards the end and was also great. We look forward to the delivery next week.

The sales rep was very knowledgeable and friendly. He patiently found me the best mattress solution.

I was treated exceptionally well from Jim. He met all the requirements I asked for.

I'm very pleased with the knowledgeable and friendly response I received from Shannon at the Sarasota store I had concerns after talking with customer service and she understood the situation and got the job done Thank you

Extremely positive experience.

I arrived to the store 1 hr before closing looking for a standing desk which I urgently needed for work. Everyone was kind and helpful and right to the point. I ended up taking a floor model that I could take home the same day because it was discontinued and got a great discount on top of it. I always go to this store because I can find nice furniture with reasonable prices and good customer service. I will be back again!

Amazing customer service. Adam was a good salesman.

Ashley furniture changed my delivery date twice so far. I am now being asked to review them before I ever have received my merchandise. I would certainly not shop there again. I ordered a piece from Rooms to Go the same day and it arrived as promised. And with Ashley, I’m still waiting.

Everything went well with the delivery

Salesman Jose was excellent. He explained everything about the sale expertly and graciously.

Buying at Ashley was a great experience. We were allowed to browse without any pressure. We were approached only once by our sales guy Adam to let us know he will be close by if we have any questions. Once we decided what set we wanted Adam answered all our questions and gave us a no pressured estimate. It was and enjoyable shopping experience and would highly recommend you seek out Adam.

Very nice store. With lots of beautiful furniture. Unfortunately the hurricane destroyed everything. So we,do not have our beautiful furniture anymore.

We had a great experience purchasing furniture for our home with Nicole at Ashley Furniture! She was so friendly, helpful and knowledgeable! I would definitely go back to Nicole for future furniture needs!!

Great customer service. Good selection. Timely, friendly, professional delivery

Our experience was quick and effective. Our sales rep made sure to find all available discounts and options.

Good experience buying and same for delivery. Delivery was prompt and professional.

We were seeking a reclining couch and reclining chair, so we went to an area that has several furniture stores. We purchased our bedroom furniture from Ashley’s years ago, so we know the affordability and quality is on point. We were greeted by Nicole at Ashley Sarasota. She inquired what we were seeking, steered us in the right direction and made herself available for any questions. After sitting on almost everything (which is a lot there) we found but we were looking for, but wanted another color. Nicole looked and said “No problem. We have it”. She even set up a delivery date that was quick and worked perfectly with our schedule. Delivery was smooth as well. We highly recommend!

1st time around Ben the manager was great! So we returned and Kevin Arel this time around was great as well! He was helpful and knowledgeable that once again we made another purchase! Definitely go to Ashley if you're in need of furniture. Ask for Kevin!

The salesman was Absolutely awesome no pressure no gimmick No backstory no nothing just selling great quality furniture for a reasonable price in out Wham Bam thank you sir

Murdock has done an amazing job to help us choose our furniture! We look forward to the delivery and ordering more as we complete our new home.

There was damage to walls during delivery that have not been fixed.

Great customer service and very satisfied with my purchase.

Dewane was a great rep, informative, helpful & patient.

We bought a beautiful painting with the help of Murdock

I like my couch (but it does feel much firmer than it did in the store, but im hoping it’s just because it needs to be broken into). I was very unhappy about the delivery service though. Besides it being $200, the people who delivered my couch were very unprofessional, they threw parts of my couch on the ground and were being reckless as they scrambled to rapidly put it together. I’m 5’2” and I could’ve done a better job. I requested a refund for the delivery but it was denied. Don’t recommend!

Murdock waa wonderful. A+

They delivered the couch and the guy took pictures of the front. Then he showed me the pic and I signed it. When he left I took a walk and and saw 2 spots that were damaged. I called the driver with in 2 minutes and he never pick up. I called him 3 times. Then I called headquarters and told them. They said they are in a process of the exchange. It’s over a week now and nothing is happing.

Prompt professional and courteous service

Jim at Ashley has been a huge help. We lost everything in a hurricane. Jim memorised the spaces I had told him and even measured from photos to make sure the pieces that we chose would fit or not. I can’t say enough to praise him. I’ll be sending everyone I know to work with him.

I had a great experience shopping at Ashley’s! I went in with a picture of the chair that I found on their website. The salesperson directed me to it in the store and I was able to try it out and ask questions. I went home to think about it and came back later in the week to order it. I LOVE this chair and am very appreciative of the terrific service from the sales personnel to the delivery people. I will definitely be back!

Great experience from beginning to end. The sales associates was very nice and helpful , the delivery guys were professional. The doors on the cabinet were not evenly spaced. The technician that came out to fix it was excellent. He explained the doors can be adjusted and did an excellent job. I am very satisfied with my purchase and all the staff I interacted with.

We bought 4 rooms of furniture from Ashley and most everything was fine. Bought 2 wood/metal bookshelves for $500 and couldn’t get the stupid stickers off of them which were in a conspicuous place. Why they were slapped on in an obvious spot is a mystery. I tried the usual windex, alcohol but didn’t want to ruin the finish with anything stronger. Well, Ashley isn’t about to help with that- the sale is final and they don’t care anymore. Buzz off. But the one piece that kills me is the huge and beautiful “Amiata “ chaise sofa. We are medium size people and we watched tv for a week on it and our CHEEK PRINTS have puddled the leather. They sent someone out and said yep that’s right. It’s puddling alright. Too bad, no can fix or return. I have bought a large blanket to cover the actual molds of our butts on this new sofa. So embarrassing front and center of our living room. Wish I could add the butt photos. Horrible quality leather and just no one cares at all to fix or mitigate the problem. Won’t shop there again. And will tell the world about my experience.

A mess. Start to finish.

Horrible experience. Delay of delivery, poor customer service, rude manager. I canceled order and got refund. I will never buy from them again and tell my friends to shop elsewhere.

Horrible they suck!!!! And u can’t return anything!!!! Even if they deliver the wrong thing.. U got to so many things just to be told u got to do it again…

(Translated by Google) Very good service in the store, I recommend it 100%, excellent quality and everything very nice, Mr. José was very kind, I was satisfied with my purchase. (Original) Muy buen servicio en la tienda ,la recomiendo 100% excelente calidad y todo muy bonito ,muy amable el señor José ,quedé satisfecho con mi compra .

I really loved the process and customer service. The furniture was beautiful. I was only a little sad because I reached out to my sales person to add things to my order And I never heard back or got the extra things I needed to buy. That’s ok though: I’ll come back soon

If I could give it less than one star I would. I ordered a TV stand 1 August. Had to pay 100% for it and still don’t have it. Additionally, the day it was scheduled for delivery. I made accommodations for them, changed appointments, etc. to be here, Received a text saying delivery was on their way and would be there in 45 minutes, only to receive a phone call five minutes later, saying it was out of stock and would Have to reschedule. Here it is November one and still haven’t heard anything.

Ashley Furniture made ordering and having my items delivered so easy! Delivery men were nice, fast and efficient.

My couch was delivered and re-delivered five times possibly six, but it was so many and got to be so ridiculous that I lost count. They tried to send someone out to reupholster it two times and I was told both times by the person that it was not able to be reupholstered. The quality is terrible. Every couch they sent was damaged. Their furniture is horrible quality. Even multiple delivery men told me how bad Ashley Furniture is and that they would never purchase from them. My chair also came damaged and they had to replace it. I was given a $100 gift card for my inconvenience. I was also given a delivery date twice and they never showed up. I would not recommend purchasing from them. I could understand if something came damaged and had to be replaced, but this many times is a bit much. I even received emails from quality control letting me know they hand inspected my couch and it was perfect. When it arrived, it was messed up how you see in the pictures

I recently purchased a Altari sectional sleeper sofa and 2 end tables from Ashley‘s and I am delighted with them! Quality is superb and the delivery went very smoothly. I would definitely shop there again!

Our sales Rep was super helpful. Prompt and efficient delivery. Delivery men were polite, prompt and did awesome job. Would definitely go to Ashley when we need anything else.

Excellent! Customer service was superb!

Very friendly people, great prices!

Jim Hinchliffe was so helpful and insightful! Thank you!

Came to this location on 10/27/24 and not one single person approached me and asked me if I needed assistance instead they stood in a circle and were seeing “who was taller”

Adam at Ashley was fantastic! He was funny and had great knowledge about the furniture and what we were looking for. He was no pressure and super helpful! I was even able to change a delivery date because we decided to get it early! Thank you!!

I had a great experience buying a new sofa today. DBJ was nearby to help with questions but he gave me the space I needed to try all the options. He was super knowledge and friendly

We bought 2 rocker recliners in Aug and are very pleased with them. I wanted to wait a few months before reviewing. Our salesman Dewane K. was great. He wasn’t pushy with the “sales pitch” like other places. We are very pleased with our experience and wouldn’t hesitate to go Ashley’s again. Remember ask for Dewane.

(Translated by Google) I loved this place, all the furniture is of very good quality and the attention from Mr. Juan was excellent. (Original) Me encanto este lugar todos los muebles tienen muy buena calidad y la atencion de parte del Señor Juan fue exelente

Dewayne was very helpful and answered all my questions!

(Translated by Google) Excellent furniture. All furniture is quality. Very good experience with José, who helped us with the selection of the purchase and scheduling the delivery which was fast. The manager is also very excellent. Very happy with my furniture 😁 (Original) Excelente mueblería. Todos los muebles son de calidad. Muy buena experiencia con José, quien nos ayudó con la selección de la compra y programar el delivery el cual fue rápido. El manager también muy excelente. Muy contenta con mis muebles 😁

DBJ was phenomenal!!! Such a great help. Give this man a raise!!!

D.B.J was so helpful!

DBJ helped me so much! Great customer service!

DBJ was very helpful and knowledgeable. We are excited about our purchase of our new counterheighth stools. DBJ was great!

Don was great!

DBJ was so very helpful.

Adam was very helpful. Didn't pressure us and gave us time to make a great bedroom set selection.

Very clean helpful amazing Jose is wonderful🙏🏾

Claudia was wonderful and very patience and professional! Great customer service!

DBJ was amazing! Welcomed us, let us know to look around. Checked in once in a blue moon. Never hovered, no pressure to buy anything. Worked with us swiftly to finance, reconfigured a sectional lay out, was kind, courteous and generous. Highly recommend working with DBJ!

Great experience at Ashley Furniture in Sarasota! We purchased a sectional sofa and sales rep Adam Lumbra was very helpful and gave awesome service!

DBJ was very helpful and patient!

Claudia was excellent - very professional and knowledgeable of all products and we got the bedroom of our dreams.

DBJ was extremely helpful and informational. Great experience

Great salesmen DBJ

D.b.j was super helpful to my mother shopping for new couch. Def see him when you visit

DBJ super helpful @ they offer!

Great experience with this Ashley Furniture location and Don Brooks. We needed a couch ordered and delivered on a specific date. I called and the sales manager had someone call me right away. Don answered my questions and we had the order finished in under 10 minutes, super smooth!

Don Brooks helped with a tough sale and was patient during the experience.

I just went shopping for a new mattress and bed frame. Claudia was absolutely amazing and very knowledgeable about everything. She was very nice and made our experience there easy and enjoyable.

Dbj was very helpful and professional. The best!

I purchased a futon from the website with expected shipping within 3-5 days. My card was charged immediately and I received a notice stating my item had shipped. However the tracking link did not work and upon calling customer service after a week, it had never passed "label created". I asked to cancel the order, as I did not want to wait an unknown time for the couch to be delivered. I was told that a cancelation request through a different department had to be made and t hat I wouldn't hear back on the request for another 3 to 5 business days. They had no issues taking my money quickly enough, but do not want to return. So now I have no couch and no returned money. I would never recommend Ashley to anyone.

The manager Sarah was a pleasure to work with. She worked with us on the budget and met us with a reasonable price. Highly recommend!

Great selection to pick from and knowledgeable, helpful sales rep Don was great to work with.

Claudia was fantastic! Incredibly knowledgeable and sweet. The manager, Sarah, not so much (rude to customers and her employees). But Claudia was incredible!

I love the laid-back atmosphere that staff has created at this location. In my experience, they are knowledgeable and will do whatever they can to take care of you.

DBJ was very helpful and exceeded our expectations

She was very helpful, very informative, wonderful.

Great sales person. No high pressure

Sarah and Nabi helped my husband and I purchase a dresser to match a previous set we purchased. I love shopping at this location. The staff are very professional and courteous. Sarah was top notch.

Dewane was helpful from the minute we walked in to after we’d bought our furniture and walked out. He made sure we were taken care of and found exactly what we were looking for in our price range too!

DBJ was extremely knowledgeable and helpful during our couch shopping experience. We are very pleased with our couch and the service we received at Ashley.

Murdoch at this Ashley location is AMAZING! I needed everything - bedroom sets, couches, the works. Murdoch walked me through each of my needs with thought and care, including back and forth on five different couch options until we settled on the perfect one! The Ashley product is always great but it was Murdoch’s exceptional advice and patience that made the shopping experience top notch. Delivery and setup was also a breeze and it is an added bonus to not worry about the trash either! Everything looks beautiful and I’m so pleased with my purchase. I’m looking forward to returning to this location again!

Dewayne was a great non-salesman like salesman. The store experience was simple and straight forward.

DBJ was very helpful and knowledgeable, he had the answers to all my questions!! I will be definitely be coming back!

(Translated by Google) I finally went with my wife to definitively buy our furniture for the house that we bought in Sarasota and we were assisted by the manager Sara and the salesperson Beca, again the attention was spectacular, thank you again for your attention (Original) Fui finalmente con mi esposa a comprar definitivamente nuestros muebles para la casa que compramos en Sarasota y fuimos atendidos por la manger Sara y la vendedora Beca nuevamente la atención fue espectacular, gracias nuevamente por su atención

Sarah and Jose have been extraordinary with their stellar personal service, professionalism and patience. I will definitely be coming back in 2025 to do some business with this awesome team. Five star service. Highly recommend this store experience.

A lot of promises from sales person .., just to get the sale. $$$ Waited 5 weeks longer than promised for my delivery. But furniture is beautiful now that we finally have it

We visited the store on a Sunday and ended up purchasing a sofa and dining room furniture. We were pleased with the selection and available pricing programs. Our salesperson was great, (DBJ). Don was extremely helpful, but not pushy.

WOW! There is a first time for everything! I would highly recommend Nicole at Ashley furniture in Sarasota, who helped me convince my husband that we needed new living room furniture simply by being the opposite of what you'd expect from a salesperson at a furniture store - no pressure! Nicole understood from the get-go that when I said I wanted to look at some furniture, but that I was not ready to buy, that I meant it. She picked up what I was throwing down immediately, and for that I am grateful. She politely asked if she could text me pics of what I was looking at. She stayed true to her word and didn't bug me at all by text or phone call but when we were ready to pull the plug she was professional, efficient and beyond helpful. I will be recommending Nicole to all my friends and family! Thank you Nicole! You rock!

Claudia Mocaby was excellent sales rep and easy to work with

Had a great experience at Ashley furniture in Sarasota Fl. Great products , great prices , great service . Sara and Nabi were fantastic ...

Great experience and easy to work with. Dewane made the process very smooth and was helpful with all our questions.

Lovely service and great prices.

Don Brooks was incredible right from the greeting. He was patient, extremely knowledgeable and did not pressure us. We purchased 2 bedroom sets and we will be back to see Don for more. Would recommend Don Brooks to everyone we meet. Thanks for helping make our house a home Don.

This time it was better. We have been to quite a few furniture stores in the last couple of weeks. We have not enjoyed our experience because of the sales people but Jim H. at the Sarasota Ashley store was a refreshing change. We thought we had heard it all about the products we were looking at but he actually spoke with us and taught us and didn’t talk at us just to get a sale. The store closed and we still had questions and he continued to educate us even without us quite ready to buy anything that night. We went back the next day and specifically looked for him to make our purchases. We will be back for any future furniture needs because of Jim and the experience he gave us at this Ashely location.

Overpriced furniture with non-existent quality.

Had an excellent experience with Don Brooks, he helped me buying an oversized chair and I couldn’t be happier!! It’s beautiful and so comfy I may never leave my house again 😂Thank you, Don for great customer service and thank you Ashley Furniture!!!!♥️

Very nice staff not pushy at all and answered all my questions and my house looks beautiful highly recommend

Claudia was a tremendous help in helping me pick out furniture. She worked around my hectic work schedule and stayed in contact every step of the way. Thank you so much!

Jose is great! He moved around items, end tables, etc. to make sure we were able to visualize everything we wanted to buy. After being there for over three hours he even adjusted our order without complaint. I highly recommend this Ashley store and Jose.

Just want buyers to be aware of this potential issue. I ordered a $3,000 dining room set that was scheduled for a July 31st delivery. Out of my top choices, I went with this one from Ashley because of the delivery date. They delivered it with a damaged chair. It's clearly ripped. Instead of shipping me a new chair or immediately ordering a new part, they sent a technician out for a "stain". First off, they sent a tech yesterday without verifying I'd be home. I was 2 hours away when I got the call with the eta. I immediately called customer service, he was going to schedule it 2 weeks out because it was a "reschedule". No it wasn't. I never would have scheduled it for a date & time I wasn't going to be home. So he then got it scheduled for today. I specifically told him to note it is a rip in the fabric, NOT a stain, and would need a new seat cushion. Tech just left & guess what? It needs a new seat cushion. He seemed surprised it wasn't a stain so that wasn't even relayed properly to him. So now I HAVE TO WAIT 7 to 14 days for a part to be delivered when they should've just shipped me a new chair because I didn't pay 3k for damaged furniture. And I needed it now, NOT in a week or two. Where's the quality assurance? Who put a dining chair into a shipping carton with a rip in the seat & sent it out to a customer like that? I will never buy from Ashley again, nor will I recommend them to anyone. Side note, today's tech wasn't at fault, nobody communicated with him. And if delivering damaged furniture is an Ashley store policy, then I don't fault the delivery crew for following orders. And if you look at my review history, you will see that negative ones are rare coming from me.

Great selection of couches and furniture! Claudia was super helpful!

Awesome customer service!

Nadi my salesman was so patient and awesome. We spent 4 hours looking for furniture and he was the best. Sarah the manager was superb…

Don Brooks provided a lot of help, was patient & attentive. Great experience.

I had a better than expected experience at Ashley, our sales person Becca, was beyond exemplary, she was patient, informative, no pressure. Could not of had a better experience.

Service rep Jose was very helpful in terms of his knowledge and patience. Suggestive without being overbearing. The purchase, however, took too long because of slow Internet.

My husband and I went to the Ashley Sarasota store at 6:00 (they close at 8). Jim and Ben were both amazing. We were greeted by Jim who was great! We were buying furniture for our new Florida townhouse so we had a lot to pick out and we were only going to be in Florida from Monday to Friday. Jim didn't skip a beat showing us all of our options. He even went as far as looking at pics of my rooms and our measurements to see what would fit and what wouldn't. Needless to say we were there til way after the store closed which is when we were introduced to Ben the store manager who was also amazing. Both of them worked together to get us everything we needed. To say we were happy is an understatement especially when we got the phone call on Thursday that our furniture was being delivered on Friday before we left! Thank you so much, Jim and Ben, for your patience and expertise!! Our experience was fantastic! If you need furniture go and see Jim and Ben!!

Fantastic service by Jim he was very professional and broke down all the cost of the items . He was very knowledgeable about the system he was working and provided excellent Customer Service. I will definitely be back to buy at this store because of him and the quality and price of furniture.

Was given what ended up being incorrect info on some clearance furniture from a sales woman 🦆and when I came back the next day to buy the furniture, was told by another sales person very aggressively and unapologetically that was I given incorrect info, end of story. I left and 2 days later sent the sales woman 🦆a text saying I’d buy the furniture and got no response at all. Immature and unprofessional 🦆. I went and spent the $ elsewhere, much better quality future and experience, which I was more than happy to pay more $ for

DO NOT BUY FROM ASHLEY FURNITURE. Period. We bought several items. First issue was a promised delivery date, that was moved. No big deal. Our delivery came and out of 5 items, 3 were damaged. They also forgot to bring the cord for power from our chair to the wall. They rescheduled delivery for damaged desk, where when delivered they could not figure out how to make the desk work (it raises up and down) where they told me a service call was necessary. I had to beg them to troubleshoot it and figure it out. We are now waiting on a third delivery to replace a damaged chaise of which, has been a nightmare for them to even exchange. After 3 days of having to take off work, I'm completely unsatisfied. This is honestly the worst furniture experience ce we've had, and we've bought from tons of stores. The quality isn't worth the hassle.

Jose was patient and kind with me as I shopped for several items.

Helpful sales associate. No high pressure pitch. Listened to our requirements and showed us what we wanted to see. We’ve shopped here several times and keep going back.

I had a great experience with DBJ today! He made sure I knew about all the sales and helped me decide which sofa to purchase. Very personable and easy to talk to.

Becca was great to work with over the phone.

The sales representative Don was very helpful and accommodating.

Salesman Donald Brooks was very helpful finding me the perfect recliner at a great price for my elderly friend.

Our saleswoman was knowledgeable and efficient

I knew exactly the dinning set I wanted

Pleasant without pressure

No one greeted us or asked if we needed help. We walked towards the back of the store, stopped at some sort of business desk and asked where the recliners were. A man behind the desk vaguely waved and said in the middle. Found the recliners. Spent about 20 minutes looking and left without anyone asking if we needed help. They obviously weren't interested in our money.

Don went above and beyond to help us find the perfect furniture for our new house! I highly recommend this location and working with Don!

Great saleswoman - Samantha. She really helped me choose a sofa chaise and I can't wait to get it! Very attractive as well :-)

Sam at Ashley’s furniture was an absolute delight! She was so incredibly helpful and answered all of our questions. Will definitely be coming back and asking specifically for her! She’s the best!

Don Brooks was very knowledgeable about all of the mattress brands and bases. Very professional and personable.

Ok

Although the furniture has not arrived, as it was only purchased today, the buying experience was pleasurable

I was in the store today and the sales associate was very attentive and quick ! I appreciate this efficiency and the ease of purchase! I would definitely recommend this location and sales associate(Donald Brooks ) He's GREAT!!!

Very helpful with showing me items I had already looked at online for a guest room and new options for a sectional in the living room. Great options!

Excellent Customer Service by Larry Chadwell at the Sarasota Ashley Store. He was very helpful without being pushy. A real Class Act as a salesman!

Don Brooks greeted me at the door and then worked with me on getting all of my questions answered. He did some research for me and was very quick to get the paperwork finalized for the sale. Great Job, Don!! Thank you!

DJB is the man

Fantastic shopping experience. Jose was super helpful and patient with us throughout the entire process.

Jose P was very helpful and patient with us as picked our new furniture.

Jim was very informative and very patient with us as we changed our minds back and forth several times before making our decision lol!

Becca was great and helpful!

We went to Ashley to shop for our new home in Florida. Kassey greeted us upon entry and gave us the space and time to shop the store on two separate occasions. We were successful in selecting master bedroom, living room and guest bedroom. Kassey possesses the attitude, demeanor and personality to be an excellent customer service rep. We thoroughly enjoyed working with Kassey. We need more furniture to furnish the house and look forward to returning to Ashley and working with Kassey. Thank you for your time!

My husband and I went to the store to get new couches today. Mr Donal Brooks was very helpful and knowledgable during our visit. We appreciate all your help and patience. Can’t wait to see my new furniture.

Excellent experience. Found what I was looking for, two chairs that looked good, were very comfortable and sturdy, and priced right. Arrived well ahead of promised date. Staff very helpful and knowledgeable.

Sales associate was pleasant and helpful. Some confusion about meaning of cash vs. Credit but we figured it out.

Came in hoping to find at least one of my desired pieces of furniture for my living room. Ended up finding an entire set as well as a completed bedroom. Sam analyzes her customer and is able to put your ideal room together like it’s an art form. She’s great. If you go to this store work with her.

(Translated by Google) Excellent attention from José Peraza (Original) Excelente atención de José Peraza

We were helped by Sam and we loved her, our experience was so nice and productive. She’s the best!!!

Loved working with Sam at Ashley Furniture She got my look and put it all together quick and easy! Ask for her when you visit Ashley Furniture in Sarasota

(Translated by Google) Very good service and everyone very friendly Including José, who was the one who treated me with great affection. (Original) Muy buena atención y todos muy amables Incluyendo José que fue el que me atendió con mucho cariño

My husband and I went shopping for a living room set and a dining room set. Our sales person was Sam Spiegel. She was amazing!! She was letting us roam around to find our perfect furniture. We didn’t find the living room set we wanted but found the most beautiful and perfect dining room set. I recommend Sam at Ashley to take great care of you! She cared about what we wanted and understood that we wanted a particular type of living room that, unfortunately, the didn’t have! If you go to Ashley Furniture in Sarasota….ask for Sam!! Thank you Sam!!

Sam did a terrific job

Sam was absolutely awesome!

Johnny was amazing. Very knowledgeable and helpful.

Kassey is such a wonderful sales representative. Gave us space to look, but was available as soon as we had questions. Overall great experience at your location in Sarasota

Thanks for all your help today Don Brooks! You made our experience smooth and enjoyable today

We just got done shopping and found the perfect couch for our new house! Big thanks to Don Brooks for explaining our options for financing and making the process super easy. We can’t wait to see our new couch in our new home!

Larry was great to work with!! Even made the efforts to come in on his day off and did a phone order with me as well!! Go see Larry for all your furniture needs! Not pushy just helpful and most accommodating!

Stopped in to look at a specific end table, not on the floor as expected. But the team was able to share details and offer free ship and 72 hour return if not satisfied with the item.

Nicole was incredibly helpful in our furniture purchases. We had a nice experience. Appreciated how responsive and reliable she was!

Don Brooks is the one that helped my daughter purchase her bed and he helped my purchased a couch. Bob left us alone until I was ready for his assistance and answers to my questions. Look for Don the next time you are at Ashley furniture!!! 😀

Larry and the staff were awesome did a great job 😀

Sam is a sheer joy and a pleasure to do business with......if shopping here, just ask for her, you will not be disappointed

Don Brooks was super helpful in helping me find a couch. Would definitely ask for him!

Don Brooks was very helpful and just a pleasure to work with. We were so happy with our sofa. Don made the experience a pleasure and we will definitely be back to finish decorating our.new home.

Didn’t have the selection of beds we were hoping for. The sales staff were helpful and nice.

Thank you to Sam and Ben for helping us figure out all the problems we had! They were very understanding and helpful getting everything done with us and we appreciate it very much because we know it’s not always easy for them as sales people. I recommend if you come to Ashley to find Sam! She is amazing, helpful, and understanding. Always make ensure you have the right items with your sales person so no problems occur! Very grateful they understood our mistake and we understand them. Thank you again for helping us and being super understanding, we appreciate your guys help so much! Great people and a great store!

Our sales rep., Sam was wonderful. We purchased the chairs on her day off and she made herself available to assist us.

Visited the store and found the perfect chairs. Our sale rep. Sam was very responsive to our needs. We ordered the chairs a week later and she assisted us on her day off.

Don (DBJ) was awesome and incredibly helpful for our sectional shopping experience. He was knowledgeable and friendly while giving my husband and I enough space to discuss and consider multiple options. Highly recommend asking for Don!

We visited Ashley Home Store, Sarasota looking for a mattress for a guest room in our new apartment. Our associate, Kassy was very friendly and helpful answering all our questions. We will definitely go back when we need any other furniture and look for her.

Becca was very sweet and professional at her job thanks so much for helping us

Becca was helpful and professional

Greeted immediately with a smile, fast professional service. Nicole was very knowledgeable. Give that lady a raise she deserves it!

Nice furniture. Great sales!

Return policy is awful, uncomfortable recliner. DO not deal with this company.

Sam and Ben took great care of us! Sam helped me pick out the couch that I wanted and answered all of my questions very thoroughly. It was nice to be taken care of someone who cares and is hardworking!

Had such an amazing experience! Sam helped me find everything I needed!

I went in ready to purchase new living room furniture. No one aknowledged me and I did ask if there was anyone who could help me on the floor and no one ever came. Shoppers who came in after me were helped right away. Lost business. The only reason for 2 stars is ample parking and decent selection of furniture.

Very helpful and professional

Don Brooks was very courteous and helpful. We actually have been back for multiple purchases and always ask for Don. Terrific customer service skills.

D.B.J. was incredibly knowledgeable and helpful. He gave us space to shop so we felt comfortable and not pressured, keeping an eye from a close distance so he could head over and answer any questions we had.

Wonderful working with DBJ today!! Very knowledgeable and got us a great discount!!

The best furniture store. We have been doing there delivers for years. Thanks Ashley home store team !

Purchases of a sofa was easy with Sierra. She was so helpful without being pushy Delivery went smoothly, on time

Don Brooks was my salesperson, very knowledgeable and professional. He greeted me and showed me options available on the particular furniture style and color that I was looking for. No pressure, he allowed me to take my time and answered all my questions. It was a pleasure working with him. I can't wait to get my furniture delivered and set up. Thank you Don

Jim was very informative and a very respectful person to work with. He knew what he was talking about. Now we know what we want. We love, Jim

This review and the 5-star rating is solely with respect to Mr Ben Maratta at the Sarasota, FL location. We ordered from the store over the phone with one of the store sales folks a complete bed (headboard, foot board, side rails, foundation/box spring & mattress). It arrived and once assembled for us we notice that the headboard & side rails were one shade of grey (very dark) and the foot board was the correct light shade. We contacted Ashley and worked with their customer service and escalation departments. We sent pictures as requested with a detailed explanation. Time went by and nothing. I called the person I originally spoke with and who took the claim but she did not return my call. A few days later I called back and spoke to another person who said he understood and would take car of it but for some reason it still showed in their system as an open order and for which it was not paid. A few days later still nothing and no call back as he promised. I then drove over to the store and met Mr Maratta, the (Assistant?) store manager. He right away addressed my issue. He looks dup the matter on the computer, saw all the notes and my pictures and sent e-mails to those involved to help resolve things. This was on a Saturday. He then called me on Monday to advise that he had not herd back from the last person I spoke to and to whom he e-mailed and advised that he e-mailed another person to try to shake the matter lose and have it addressed as unfortunately, he could not handle the problem and exchange at the local level. A day or so later I received an e-mail from Ashly advising that we would receive an exchange on a specific date. We did in fact received and exchange and now have a matching headboard and foot board (they forgot the rails but we have decided to live with them rather than go through more aggravation in dealing with Ashley's customer service (a true oxymoron if ever there is one!). There is no question in my mind that without Mr Maratta's efforts and follow through, we would not have a matching headboard and foot board. He is a standout.

Our experience with sierra Williams at the Sarasota Ashley store was absolutely amazing!! She went above and beyond!

Your rep, Jim Hinchcliffe, went out of his way to locate the dresser we wanted, and was very helpful in completing the sale.

Becca was exceptional, definitely ask for her when visiting. Great furniture and competitive prices.

Our sales girl Sam was EXCELLENT!

Great transaction, good products purchased(dining room chairs and a love seat), A++. Great store in Sarasota.

We had a great experience with her.. she was very helpful courteous and knowledgeable… would recommend shopping there

Amazing service and product!!

Jonny Leon in Sarasota Ashley was awesome Very knowledgeable, friendly and thorough

Great customer service from Becka/Becca (not sure how to spell her name)! I was so indecisive and she helped me measure, choose colors, ponder sizes and configurations, and was EXTREMELY patient, kind, professional, and beyond helpful. THANK YOU! Update: the couch and chair are perfect 😍 I desperately needed a chair for my mother who has started coming down to help with my kids and has a bad back, but my old sectional was too big to add a chair to the room. Becka came up with the shape of this couch, and then found a smaller electric recliner with colors that complement each other well in addition to matching the theme of my home. It looks so good!!

Sam was awesome! Thank you Sam for all your help picking out my new furniture. I will come back to see you!

My experience was amazing! Sam was so welcoming and patient with us as we looked for a sofa and dining set. She even came in early the next day to help us finalize the purchase. Overall 5 out of 5 on in-store service!

Literally the worst. Never received my bedroom set. Tried to get a refund, not only did it take longer than a week, I didn’t even receive the full refund. I will never return. Do better Ashley.

Sales person Larry was friendly and helpful without being pushy.

Had a great experience with buying furniture, Dan is a great salesperson!

Great customer service, no pressure to make decisions & great selection of furniture really enjoyed our experience.

Dan O. is an awesome furniture advisor! Thanks to his help we got our new bed. Wonderful environment, clean store, lots of selections! :-)

Our sales person Sam Spiegel was wonderful, she spent time showing us multiple options and explained everything and answered every question. Would highly recommend Sam!!

My salesperson was Sierra; she was excellent! She was attentive to my needs. She was professional and exuded superb customer service skills.

Great value and beautiful furnishings.

This was my first time ordering a large piece of furniture over the phone and the experience was very pleasant and simple. Now just waiting for it to arrive and see how that goes.

We came in there today around 3pm with my family. Dan greeted us immediately and helped us whenever we called on him. My brother in law is also an employee for the company. He was with us as well and they didn’t give us no trouble with providing us with employee discount. I totally recommend Dan and Sarah (manager) was a pleasure to work with. I just purchased a new home and they took a lot of stress off me with furnishing my entire home.

Don was a great, gave us space to shop but was there when we needed him.

We had an absolutely wonderful experience at ashley home furnishing! Our sales person, Hilary was absolutely wonderful not high-pressure was accommodating and listen to our real needs. Her manager, who is the manager of the bed department, as well was very informative and a very nice person. If you want the real deal and not some high-pressure sales people don't go to furniture warehouse. Go to Ashley home furnishing!

I work in sales and was looking for some furniture here and not a single person came up and asked if I needed help. I found some beautiful pieces that I would've bought if customer service was better. Would not recommend this location. I am younger and I just got off of work and I felt like since I didn't look rich they only wanted to help the people who looked like they had more money....

Nicole was friendly and knowledgeable and made the process so easy!

Sierra was fun to work with and she listened to our needs. She showed us the perfect piece and did not waste our time. We would highly recommend working with her. Thanks Sierra!

Becca made the phone ordering process very easy.

Nicole, my salesperson, was very helpful and accommodating. After I left the store she provided information through texts. She was great to work with!

I purchased my bedroom set from Sarasota location.. delivery came so late and missing parts.. I called the store to ask for help with this issue but sales person was very unprofessional and hang up the phone to my face… delivery guys great .

Loved the sales person Sam, knowledgeable, knew her product. Showed us a few things and let us browse, then we purchased the item, can't wait for delivery. Would definitely refer.

Had a wonderful experience. Nicole was knowledgable, kind, patient and went above and beyond in helping us find the perfect living room & dining room set.

Five stars for the store itself for great service but one star for the delivery service. My table came with a damaged corner and therefore the delivery people called to set me a technician appointment for a repair/replacement, but not only that they come on the wrong date, they also showed up unannounced - while I was away from my phone (I was at Orangetheory fitness class so I missed their last minute call)

The bed we purchased was fine except the foundation was way too high and they will not let us exchange it for a lower one. Quoted us “Once you sign for it you own it” unacceptable and now talking with corporate

Sierra is the reason for the 5 stars. She was the only kind sales agent who introduced herself and offered her help. There were 2 gentleman who acknowledged me 20 minutes after walking in but everyone else is lacking some training. I was about to leave and just purchase online but Sierra was so helpful and nice that she changed my mind. IF YOU EVER VISIT THIS LOCATION ASK FOR SIERRA!!

Everyone was doing their best! Unfortunately Clayton G put in my phone number incorrectly when I ordered the table and chairs over the phone. He thought he had corrected it but today when I called to have the delivery date changed, it was still incorrect. The people I contacted to get it changed were very helpful and nice to me about this error but it was a great big hassle having the incorrect phone number still unchanged. Thankfully I got this straightened out before they called to let me know about the delivery. And unfortunately it took a lot of time to get to the correct person for the correction to be made.

Becca M from the sarasota store was great! We love our new bed

Bought a sectional reclining sofa. Delivered as promised and replaced chaise portion as it didn't fit the space. Good customer support. Very pleased.

Nicole was very helpful showing me the dresser i wanted to buy and then ordering it for me! it was super quick. She was also very nice and friendly

Sales associate, Johnny was very good. Would recommend him to others.

Sierra was very helpful in finalizing my purchases. Her suggestions and knowledge helped “seal the deal.” Signing w/ that great pen was the clincher…….lol

Great shopping experience at Ashley. Ended up finding not only our new chair and half with ottoman, but also ended up buying new bedroom end tables and a family room rocker! Great store for sure!

The salesperson was very helpful and kind, giving us time to make decisions and ready to help us.

The sales gal was very friendly and helpful. She was able to help me make a good choice for a mattress.

We purchased two bedroom sets for $6,000. They arrived damaged. We notified the store within 20 minutes of the delivery of the damage to three pieces. They refused to replace them until they had someone out to try to repair our brand new furniture. After several days and many phone calls during our vacation, they agreed to replace the items. Except two of the three replacements were damaged as well. We ended up taking only one replacement piece and no other resolution was offered. We stayed home two days of our vacation for the deliveries. We won't purchase anything from ashley again. We are very dissatisfied.

Daniel was our salesman and he was an absolute pleasure to work with during our 4 hour shopping trip! He was professional and VERY patient with us. He was thorough and made sure we understood all of our options. We can’t wait to see all of our furniture in our new house!

Jim our sales was extremely knowledgeable and help direct us to the purchase that matched what we were looking fire without being pushy.

Very good communication and sale.

We are having some furniture delivered to our Florida home which is always difficulty being remote. Nicole made it so easy; this was one of the easiest things I’ve done. I will definitely go back to wrap up my shopping. Than you Nicole!

I had a great experience from the moment I walked in the door. My sales person Don Brooks Jr. (DBJ) was terrific. No pressure, knowledgeable and patient. Was able to furnish an entire Condo in one shot.

Showroom is a delight to roam for furniture you would like to complete a room. Found 2 Chairs with help from Becka to our liking. She allowed us to roam at our leisure and did not get pushy. Easy to work with😄

We got just what we wanted at a reasonable price. Nicole was helpful and very nice.

Great experience! My sales lady was knowledgeable, professional and personable. Would I shop Ashley's in the future?...you bet I would! I recommend them highly!

Great price. Helpful, friendly salesman.

Nicole was great! Sweet, helpful, no problems at all! Definitely see Nicole for your furniture needs!

Nicole was so amazing, she went above and beyond to get us what we wanted. Super friendly, patient and personable. If you need any new furniture, she’s the one to see!

Very disappointed ,Very disrespected. Maybe it was my luck. Im gonna leave it at that. I work customer service, I train people to fine solution and solves problems just to make sure customer knows we care. But some businesses work like a machine they lust the touch with the customer. Even the lady on the phone she talks like its a record message. Im canceling my order

Kevin went above and beyond but everyone was very friendly. I found a nice set of patio furniture for our lanai and felt it was very reasonable compared to other stores in the area. It was of good quality too. Would definitely recommend.

Terrible selections. What happened to their style?

Becca went above and beyond and provided 5 star customer service when helping my husband and I look for a mattress. She personally took the time to reach out to another Ashley store after I left to get the deal I was looking for and help get me into my dream mattress. I would highly recommend working with her.

Everything started ok. We walked in, said we were just looking and we were left alone to walk through the store and look. We sat and talked for a couple minutes about what we wanted to order. Then my husband walked up to service desk that was surrounded by associates only to have every single one walk away from him as he approached. What a shame!! We were prepared to purchase 1 bedroom set, 1 bed, 2 mattresses, and a coffee table. Looks like someone else will get our business.

(Translated by Google) They should also be more attentive to Hispanics, it took 20 minutes and no one helped us, I had to look for help🤦‍♂️ (Original) Deberían ser más atentos también con los hispanos paso 20 minutos y nadie nos ayudó tuve que YO buscar ayuda🤦‍♂️

It's the product ( a mattress) I purchased I didn't like at all. That was a total mistake! And of course, I was just told it's not returnable. I don't believe I will ever purchase anything else from Ashley Store.

Sales person was very patient and helpfull! I purchased and had it delivered when I needed. The only negative is that Ashley advertised zero financing. When I went to pay, I received a long explanation on how stores are independent and they did not honor the advertised promo. Quite frankly, I had other options but had other furniture that matched so I had to pay by other means. I was very disappointed that the Ashley brand is SO disconnected. From a customer standpoint, all should be seamless.

If you are looking to purchase furniture be sure to work with Eunice Younger! She gives undivided and unparalleled service. She helped me tackle my issue when others just passed the buck. You will not be disappointed if and when you work with her.

Yuchin was very friendly and helpful! Wonderful person! Great shopping experience 🙏🏼

The staff was friendly. However, they didn't have any furniture in the store that was on the website so we could actually try it out.

Awesome service quick delivery salesman was very knowledgeable great experience

Bought a beautiful table. Will add photos when it arrives from their warehouse.

Friendly and helpful! Don Criss was very accommodating

Beautiful store good service.

This store has been great to deal with. Nicole is outstanding! She listens and understands your requirements and works seamlessly to provide exactly what you need. She uses her keen sense of style to match you with the right furniture and accessories. She has great follow up and makes the entire transaction easy and fun. Ask for Nicole!!!

Sierra at the store was amazing. So helpful and kind. I was so happy with the experience. If your looking for furniture in the area she’s the one to see.

Nicole was very helpful and patient with what we needed. Truly went beyond to help us.

I purchased from Jim before and went back due to my positive experience with him!!

We had a great no pressure experience with sales person Yuchin on selecting a new fabulous dresser/mirror set for the bedroom.

Delivery never showed up and the Manager of this store was the definition of Rude.

Impossible to get in touch with store via phone call. Called customer service numbers and transferred 4 times only to be transferred back to the store where they didn’t answer the phone again. Took 3 hours of my time to make a simple change to the delivery date. Horrible customer care.

Don Brooks was out contact. 32 years in furniture sales answered all of our questions. Was familiar with products. Did not follow us around but made an effort to check with us every few minutes my kind of sales person in a furniture store. did a nice job from start to finish. Got back to me with my questions via text. Set me up to pay the bill with a credit card and we we were done in 15 minutes.

In all the frenzy and detailed to-do’s involved in a long-distance move, probably not my best and brightest to choose Black Friday as THE day to buy new furniture for a house that many states’ away, buuuuut it was Nicole’s absolutely wonderfully kind, patient and helpful voice over the phone that gave us the confidence to move forward! Though we know of the Ashely brand and its commitment to quality products and customer service, getting put thru to Nicole when contacting the Sarasota store and letting her professional guidance work magic by making sure we got the best deal possible, we knew we were in the best of hands and that this one part of our move was going to be saaahmooooth! We can’t thank Nicole enough for listening to us, providing us with all the pictures, prices and information about our purchase which had to be done completely via phone and now we’re actually starting to really looking forward to making our new house our home with a really amazing new Ashley sectional that will hopefully have our family and friends’ gathering for years to come!

Jim at Ashley Furniture - Sarasota worked with me to outfit my son's new apartment. We were not in town, and Jim corresponded with me via email and phone to make sure we were fully satisfied with our purchase; and a quick conversation with Sales manager Ben assured me of the financing options that were available to us. I would highly recommend this store.

Salesman was knowledgeable about the stores products and what I was looking for

Explained quality very nice young lady

Place is nice. All of there employees are very nice people! Lot's of nice stuff for fair prices. Just bought a patio set on sale. I'd definitely go there again.

Salespersons were rude won't go back

My kind of store! Great furniture and reasonable prices! Sales girl Nicole was very professional answering all questions but giving us our space. I’ll be back!

They ordered the wrong color and over charged me. I hope they make it right

Sam greeted us at the door and walked us to the selection of barstools that Ashley carries. She was very professional and allowed us to discuss and choose the stools that met our needs. She worked with us on price and delivery options. We were really surprised at the low price and the great quality of the product. Everything was as promised and we love the barstools! I highly recommend Sam and Ashley furniture for your furniture needs!

The store itself has good products, the staff and sales folks are good. I have an issue with how things are delivered. The delivery process is horrible and need to be revised.

Wonderful experience with Don Brooks at the Sarasota store.

Great customer service

I was connected to Nicole by phone on Monday and she texted me photos of platform beds. We communicated by text and email and I had my items purchased all within 24 hours. Nicole was very responsive and friendly. It was actually an enjoyable transaction!

Becca was extremely helpful, knowledgable and patient. Highly recommend her to family and friends.

Good service, knowledge people.

Great help and was very grateful for everything. Excellent job and helped find what we were looking for at a great price. Thanks

Sam did a fantastic job helping us find the perfect mattress. Thanks Sam

Sierra adams is a fantastic sales person,Sierra is very nolagable on furniture and treats her customer with upmost respect

They have a mixture of choices unlike other furniture store that focus on one style. Great service too.

Dan was very helpful. I also feel that he was very honest in the pricing. Great to work with.

JIm was extremely helpful while not being over bearing. He knew his product and was able to answer each of our questions. It was a wonderful shopping experience.

Dan was very professional and indeed patient and did not rush us at all and we were able to make the choices we liked.

First impression excellent. Johnny, our salesman superlative. could not have asked for a better experience. Will definitely return to Ashley HomeStore for future purchases.

Sales person Yuchin was amazing! Found my special piece that I needed and found it on clearance at a very good price with delivery. I will return for more furniture.

Great experience! My salesperson Yu Chin couldn’t have been any better. She was knowledgeable + professional, friendly, patient.

Sierra helped us find the Maravel sofa that we saw in the electronic flyer. It is comfortable and more attractive than shown in the photo. We were impressed with the quality and reasonable price. We also bought the Skempton dining set. Josh helped get our delivery scheduled. We are excited to receive our new furniture and recommend Ashley for furniture in the Ssrasota area.

Great selection and very knowledgeable and helpful staff!

Nicole was so helpful! A+++

The couch we purchase from Ashley Home Store slants on both of the ends of the couch. I have called customer service many times and even had the couch replaced but same thing! I am so upset and I can’t believe that we just have to except the fact that this couch slants. It’s uncomfortable to sit on! We recently had another person come out and take pictures of the couch but no follow up! They’re just trying to get us to go away and I really want my money back! But at this point I’m ready to exchange the couch. It’s not fair that we should live with a defective couch!!! Maybe someone reading this can reach out to us and show that Ashley is going to do right by their customers!

We purchased a mattress, cover and pillows…our sales agent Steve was informed, patient and professional. Seamless experience!

Jim was so awesome… helping me pick out the perfect pieces to complete a beautiful living room. His attention to detail is superb. The entire time making sure that I saw all of the options available.., while still keeping in mind what I wanted. I will be back. Oh and the selections are great. Comfy and Cozy

Sam is the best!!! She is professional, kind, and extremely knowledgeable. We would recommend her to anyone & everyone shopping for furniture at Ashley! She made our experience so enjoyable! Thank you Sam!!

Quick and easy sale. Bought an occasional chair off the floor.

Nicole excellent! Polite, professional and efficient!

Ashley sells everything and delivers “ nothing “ , this has happened several times, NEVER again buy from Ashley !!!!!

The staff was attentive yet respectful of our need to wander on our own. Once we found a sofa we liked he quickly attended to us. The sectional we wanted was in stock which was a welcome surprise. Delivery was scheduled for less than a week out. The whole process was easy and stress free.

On our first visit into the store, Steve was super helpful and patient with us as we searched for a new couch and discussed customizing one we liked. We didn’t purchase that day, but Steve still remained helpful over the phone when I had questions the next couple weeks. When we returned to purchase, Steve wasn’t there, but his coworker Dan stepped in to help us finish our decision making and purchase. Dan was also very kind and was very clear about the details when walking through the purchase process with us. Overall great experience!

I had a wonderful experience yushin She was very helpful showing me around. Explaining To me, questions that were asked. About the furniture again, she was very helpful. And overall, a wonderful person. I would love doing business with her anytime and would refer to my Friends to her.

The best furniture shopping experience with Sam!!! So excited to have a nice couch!!

Sam was awesome. She was really patient and gave great advice. She made it really easy.

Yushin was awesome! So funny and friendly and helpful! But i was not happy after I paid $140 to have the sofa delivered and then charged another $40 when I added an occasional table that i could have clearly taken with me! And it was $109 table! 🥴😳 I really want that additional delivery fee refunded!

Await delivery - delivered on time by Jamal great worker professional - Steve S at store knowledgeable and good man to deal with - going to return for more!

Experience is based online. Purchased table which came damaged, so requested right away with customer service for replacement table that's not damaged and they would not. They told me I had to go donate the damaged table and since I do not have a vehicle to drive it anywhere or lift it myself I told them and all they said was that was their policy. Customer service reps hung up on me twice and their phone lines were horrible and kept disconnecting. I sent them pictures like requested twice and all they would say is I HAVE TO go donate it but as a customer that's not my responsibility. I told them I will leave it outside and they can come pick it up and do whatever they want with the damaged table but to send me a new one that's not damaged and they wouldn't even do that. This is the WORST customer service I have ever experienced and will never buy from Ashley's again. Sorry I am not one to leave negative reviews but this just was absolutely ridiculous.

Work with Nicole, she’s the best!

Very nice saleperson, smooth shopping

Great selection of furniture very helpful salesman!

(Translated by Google) Excellent attention (Original) Excekente atencion

Patty is great. She listened to what I was looking for and found the perfect pieces for me.

My wife and I were greeted right at the door and asked if we need any help, we said we were just browsing and we had a pressure free experience! We wound up getting something and the sales team was very helpful. Stephen was great and very friendly!

Great experience. Steve greeted me and was available if I had questions but let me look on my own until I found what I wanted. I went to a few other places but ultimately called and ordered what I needed through Steve. Can’t wait to get my new sofa.

Excellent customer service experience Steve was great. Quality of our dining room table and chairs and server table is beautiful and excellent quality! Thank you Steve!

Had a very good experience

Showed visual very helpful

Becca was awesome great personality and extremely helpful. we got exactly what we wanted at a fair price

This store is awesome. Becca was amazing. She helped us out and give us ideas of what we needed. She even suggested designers were weren’t thinking of. The Entire experience was smooth from beginning to end. Will always come to this location for furniture. Thank you Becca.

Polite and very quick service

I called about a certain item, and the sales man was very helpful. When I came into the store, I asked for him, and he immediately took me to the item. I wanted to see which I then purchased.

We were very happy with our dining room purchase however, when trying to purchase pieces of a clearance set, we were unable to pick and choose.

I found exactly what I wanted and the salesman was very helpful and friendly.

Good service

DBJ was great to work with!

Great furniture and service at a fair price but I had a hard time reaching the store post purchase with questions.

Outgoing and energetic sales person!! Very helpful and made buying a bookshelf FUN!!

Great salesman. Courteous and knew his stuff

Amazing store. Staff is very friendly and helpful.

Sam was exceptional! She walked us through a difficult purchase and was very patient

Sam was absolutey great!!!

It took way too long to get confirmation and hard copy of my 10-year warranty email for my purchase. Purchased on 8/26/23 and after several emails only just received the info today 9/8/23. Unacceptable especially since it was all done by email. Also, we had to arrange and pay for our own pick up from the store and delivery home for the purchase. They said it was because it was a "floor model" that they do not deliver. Who ever heard of such a thing? RTG will be where we purchase the rest of our furniture for our new home.

staff very professional and helpful. Good selection in a variety of styles.

Very positive experience. i was greeted by Pattareeya Klaewkla coming into the store. She helped me find exactly what I needed and checked me out. The only negative was that after paying for my purchase we had to go to another desk to have inventory checked out before I could leave the store. It seems like that could have been handled without me being there.

Nice ! Steve is great .

Our salesperson was wonderful to work with. Nicole!!!

Clayton was extremely helpful and made the process very simple.

I came in this store on Tamiami Trl in Sarasota a couple weeks ago to look for sofa, table and bed for our new house. Stephen G helped me and I had everything all picked out. I came back with my husband, asked for Stephen, and he helped us very thoroughly get everything we needed and set up for delivery. Great service!!

Patty was a delight as my sales person. She was very informative, and answered all my questions..She was very professional,

All my furniture arrived today and I can’t be happier! Mi sales rep was Nicole, she was extremely patient and very nice person, she made the experience just so much easier and pleasant. Thank you!

We were so lucky to be served by Sam, who helped us pick up wonderful furniture for our whole house!! She was incredible, knowledgeable and really attuned to our needs!! Highly recommend!!!

Great store, great service especially Sam! She helped us get our beautiful couch and we couldn't be more happy! *Ask for Sam!*

Becca was amazing! She was kind, professional, knew her business and design and the store stock. She knew what she could do and couldn’t do. And when it was all done, Management worked with me on price and made it work!

Sam helped us with some great furniture. No high pressure just common sense. Something hard to find in today’s world.

I bought Havalance cocktail table, end tables and TV entertainment unit. I love them. However, my cocktail table had glaring gouges in the table that were painted over and I didn't see it until the delivery guy left. You are suppose to have 72 hours to report which I did. Now they are saying it is suppose to be like that. My whole house is wood furniture from Ashley's and the rest has been great. Still working on getting it replaced.

I was in this store 3 or 4 months ago, I was returning from work, I was dirty and even so they treated me very well and I said I would go back to buy my furniture for the new house, well today I went back and bought a table and 8 chairs in money with the same seller who attended me and in a month or two I'll be there again

Nicest bunch of people to deal with. I had an issue not with the store but the warranty department. Lori Jackson stepped up to the plate & resolved my issue on a Saturday! Thought I would have to wait until Monday. Shout out to Sarah Kennedy , store manager, as well. She's assisted me in the past . You can tell she encourages a positive workplace, the sales seem to enjoy working there & are happy to help.

Great customer service from sales associate Jim. I was having trouble paying online and he was able to help me complete my order.

Great experience. The chairs we ordered were very high quality, packaging was top notch, not a scratch on anything. The showroom was very easy to navigate and we had Shonté working with us who did a great job! She made our experience very nice and quick! Definitely recommend

Awesome 😎 selections and Nicole was a rockstar salesperson. She helped me as I sat I. 10 recliners.

Overall a positive experience at Ashley. My wife and I had been there a couple of times and were helped by Aaron each time. We finally made a purchase today. No pressure and knowledgeable sales person.

Excellent exlerience

If I could give no stars I would where to begin first I came into the store and tried to get a payment to go through for $5k dollars there system kept going down and wouldn’t work I finally decided to pay at store for bed frame where they told me I’d have it next weekend Sunday I finally called to confirm the order and now it cannot be delivered till Sept 9th I spoke to a rep and they tried to get it sooner but couldn’t they than proceeded to transfer me to the store where I was hung up on from there I had to call again and the response was the item is back ordered and couldn’t be sped up so the sales guy lied about delivery and also even having the item in stock I decided to goto the store to see what options I had and they weren’t much they offered me to get another style but than decided that it still couldn’t be delivered till after the time I needed it the store manager was very dry quick to talk and offered no solution other than to cancel which when they took my money it was immediate but take 48/72 hours to get the refund the whole experience was a sham customer service skills non existent other than one person who tried to help very disappointed don’t waste your time with this place it’s just a name and have mediocre furniture at best

Salesman was wonderful. He understood whatever we said about what we wanted, knew where, in the store, everything was, and answered every question quickly, and spot on.

Very quick. Salesman showed us exactly what we were looking for, we picked our item and we were done. Was very pleasant and went smoothly.

Drove 45 minutes to purchase 3 bedgear pillows and a mattress protector only to find out that there was only one protector in stock and they wouldn't sell it to me because company policy is to not sell the last stock item. So your company fails to manage the items stock so the customer has to suffer. They offered to order it for me, but why not sell me the item and then you order more stock? Manager was extremely rude. If I wanted to order the item and have it shipped to me I would have ordered direct through bed gear. I've always been an Ashley customer but not anymore. The new corporate policy is turning away money I guess.

The customer service here is great. Johnny has always been great to work with.

Absolute WORST customer service in my 54 years!!! Will never buy a thing from Ashley again! If you want a furniture company with solid customer service who stands behind their products and services, go anywhere else! Would have given ZERO stars if I could!!!

Jim Thank you for helping choose beautiful pieces to compliment my house. Salesman Jim at Sarasota store was wonderful! Very helpful and cordial at all the times. Delivery guys were also very Great ! 10*****

My family and I love going to this store, it is always clean and welcoming. Johnny is an amazing sales rep and always help us find the best furniture suitable for our house.

Staff are always great, white glove delivery team are fantastic, Sierra and Dalton worked wonders for us making sure our issue was resolved ASAP.

Friendly, knowledgeable & most importantly not pushy. (Nicole) Great selection & wide range of styles.

We were helped by two associates. They were both very helpful.

Would be chic and fancy budget furniture

Greeted immediately as we walked in the store. Loved that our salesman Steve didn’t hover over us we walked around. All questions were answered.

I purchased a brand new couch, but it arrived defective. I requested a replacement, but instead, I received a terrible repair job that made it look like a second-hand store purchase, even though I paid full price.

Very nice store and great workers.

We paid a lot for our furniture and went ahead and paid several hundred dollars more on insurance because we have pets and things happen. We made sure to ask and clarify multiple times before purchasing, that the insurance included cleaning or replacement of the furniture for pet stains including urine accidents. Well, it happened our pup had an accident on the ottoman . We filed a claim and were instantly denied because “damage was caused by a pet” we have spent 1,000s over the years at Ashley but will never shop here again, and we will be making sure no one we know or work with does either. Looking into options moving forward in order to get our money back.

I absolutely recommend Ashley Furniture!! Salesman Don was great! Between him and Sara, they got us the furniture we were looking for and the price we needed. I will definitely be back!

I just want this one of five pieces ordered/delivered replaced. Ordered online and items were delivered and set up on 6/10/23. A problem found after they left. Being a holiday weekend (Juneteenth) I reported it asap which was 6/13/23. They sent a tech on 6/24/13 and he fixed best he could but drawers (this is a 5 drawer chest) didn't open smoothly, wobbly and resistance. They first said they'd replace (based on my photos and videos) but then said they had to send a tech to confirm my photos, this happend on 7/22/23. He told me he did the best he could but the tolerance allowed and the material being pressboard, he could only do so much. On 7/25/23 the email came in that my case was resolved per tech report. I bought new and want new (new working order) product. Ashley online customer service is unacceptable. My word and the visuals don't matter to them.

I am so very very happy. I have been working with Johnny from Ashley in Sarasota for a few weeks now planning for my new furnishing for our new condo. We love in Illinois and so much to do. Johnny was amazing. Did the keg work and it is all done. I am now here in Sarasota and stopped by the store to see everything and I love it. Johnny deservingly had a day off so I met Steve from Arizona who waited in my. He was so accommodating, took me around the store and I saw all my purchases to be delivered. Thank you everyone I love Ashley's. Polly Doyle

Very nice!! I was met at the door with a smile and a friendly hi how are you!! Jim Hinchliffe was very helpful without being pushy!! Very much appreciated!!

The worst customer service experience in my 61 years. Got an email and text saying our new bed would be delivered between 9:00 & 1:00. 1:30 no delievery. Call 800 # and on hold for 20 minutes and told they need to research more and will call me back. An hour later no call. Call store directly and gal takes the info and says she will call back. An hour and a half later, no call. Call back and ask for the manager. She says he's not available but will take off the delievery charge and the bed will be delivered 4 days from now. This morning we donated our current bedroom set so we don't have a bed to sleep in now. I ask again for the manager again. She says she will give him a message. Another hour goes by and I drive to the store and confront the manager and he won't even tell me that I deserved a call back. He knew I had been trying to figure what was going on but Ben couldn't be bothered returning my call. Cancelled the order and went to Mattress Firm cross the street and ordered the same exact mattress and will be getting Monday and even saved me a few bucks

Very pleasant shopping experience. John was quite helpful, without being intrusive. Scheduled our delivery on a date of our choice, and handled everything professionally. Will shop there again.

Terrible Service!!! Waiting for a refund and exchange for already 3 weeks

Our salesman was knowledgeable about their products and very low pressure.

Had a great experience shopping for a new king bed for my guest room. Found just what I was looking for. Knowledgeable, no pressure sales and delivery is scheduled within a week of my order.

Ashley furniture was a great experience and the sales staff was very helpful! Thank you to Stephen Grohman for all his help!

Lovely furniture store carrying a variety of styles. Many of the furniture stores here carry mostly coastal style furniture. That's OK if you have a home right on the beach or it's just a Snow Bird's home, but for those of us who are year-round residents, I for one don't want my entire home in 'coastal chic'. Ashley's has more variety than most stores and they make their own furniture. They quality is good without being overly costly.

I will be back.

John was an excellent help. Very attentive and went out of his way.

Great experience and Steve is a fantastic sales person. Very knowledgeable and helpful.

Dan at Sarasota store was very helpful and patient.

The salesman was pleasant. He spent time looking at various items with us. He also checked for any available discounts…… can i say more?

From start to finish just terrific! Both from the sales side to delivery excellent.

We returned a table that had a manufacturer defect. Ashley picked up the table on May 25th. It has been almost a month and we have no table and no refund. A representative named Kel from Ashley said it was our bank's problem. We called our bank and no refund was ever issued from Ashley. We have no table and no refund. Ashley Furniture stole from us. Beware! We were lied to and cheated. This issue is still not resolved and we have been told to wait another 72 hours!

Smooth transaction

Sales girl was not pushy and was very knowledgeable. Was able to answer my questions. Pleasure working with her. Will return again. Thank you!

Be sure to ask for Sam, she is very knowledgeable, not pushy and allowed us to browse on own time. She’s great and made the experience stress free.

Very well done. Not too pushy. Furniture stores are infamously aggressive, but he was about right.

Ashley has good customer service.

Caveat emptor!!

Experience in the store was very good, however, setting up delivery seemed to be a bit difficult. Finally got it worked out.

Pat was great- very helpful And kind. Not pushy at all.

This store has great customer service! I moved to the east coast of Florida but still do my business with the Sarasota store because they are absolutely amazing. They must have a great leader

This is the worst place to buy furniture from. Deliveries are never on time, when they deliver the items are damaged or wrong. Their customer service is based outside the USA with people who have no clue what’s going on. There’s much better place to spend your money for furniture than Ashley’s!!!

We found just what we wanted and the piece was delivered in a few days. We are pleased.

Had to call and place my order, John was great. I was able to order my items and have them delivered, all in the same week.

Great experience. Wish they would have offered shipping of clearance item, even if it was at a price, so I did not have to handle it through a third party.

The sales person Clayton was great but furniture on the showroom floor seemed expensive for the quality & workmanship.

We recently bought a new home in Sarasota and after visiting a few furniture stores we opted to purchase from Ashley furniture. They had a great selection and their furniture was comfortable and reasonably priced. We were able to lock in some good memorial day sale prices and are looking forward to enjoying our furniture when we take delivery in October. Johnny our salesperson was patient and very pleasant to deal with and made our shopping experience very positive. Thank you!

Shonte was very helpful. She helped us throughout the whole process of purchasing a couch and made things very simple. Lots of options here. Will be coming back.

Steven was awesome! Very patient and listen to what I wanted and didn’t try to push things I didn’t want on me like some sales people. If you need something or just wanting, he's definitely the guy! Thanks Steven, cant wait for my new furniture to come it.

Great, Timely service. Stopped by the store in Feb, and then went back to VA. Selected the furniture at a store in VA, then called it into our salesman at the Sarasota store. Fast and efficient. Even saved some dollars.

This was a pleasant experience. Had been looking for a specific type of oversized recliner. Was shown several by a lovely man named Johnny, no pressure and the perfect one will be delivered this Saturday.

(Translated by Google) I really liked their customer service😊👌 and my people that's not all, in Ashley everything is cheap and with good quality furniture and you find everything to your liking and within reach of your pockets.😉👌 (Original) Me gustó mucho su atención al cliente😊👌 y mi gente eso no es todo,en Ashley es todo barato y con buena calidad de muebles y encuentras todo asu gusto y al alcance de sus bolsillos.😉👌

Great service

Aaron was very helpful and thorough.

My experience at Ashley was excellent. My boyfriend and I were looking to get a new sectional as we were moving. Upon entering the showroom we were greeted by Shonté, who was exceptionally helpful, kind, and personable. Furniture stores aren’t always the most fun place to be, but she made it a fun, relaxing experience! We didn’t want the piece assembled as we were going to move it to our new place upon delivery, and Shonté made it happen and we received the delivery early on the day promised. She even followed up a little while later to make sure all went smoothly. Would 10/10 recommend this place, and ask for her if you go in!!

Our sales associate was amazing! Thanks

We purchased this sleeper sofa 2 months ago. Our first issue was the refund of the delivery payment of $194 that was charged. After several text to our salesman and me threatening to just return the sofa for a full refund did action get taken but not till after I drove over to the store. So finally that is done and now I'm battling a claim where the mattress backing was cut and I have again sent several text again to our salesman and have received very little information. Now I guess I'll make another trip over to the store in person. This will be the absolutely last piece of furniture we purchase from this store. Our salesman John I feel is stuck in the middle and actually feel bad for him. Just beware should you have any issues with refunds or anything it could and probably will take forever and you staying on top of every day. Very poor for a business of this size.

Hello, my experience was bad. Some part of the furniture which I ordered were dirty and smells bad, now I have a hard time to prove it to customer service.

Very accomodating and helpful.

Our saleswoman Nichole was very insightful and did a great job of helping my wife and I get the furniture we needed.

John Fleming has been extremely helpful with our long distance shopping experiences. Highly recommend him and Ashley furniture

Terrible customer service! I bought furniture for my husband who i was admitting into residential memory care unit The delivery guys didnt attach the headboard to adjustable frame turns out it wasn’t able to be attached nor did delivery guys call me or tell person who let him in to his room. I personally didn’t realize it until day before he was admitted ( 5 days after delivery) when i was making the bed It literally fell down on the mattress! I had to hurry and find someone to remove it Took a week to finally get someone to call me back from customer service When they did, they said it was outside of their 3 day return policy! The headboard would’ve fallen on his head when he raised the head of the adjustable mattress ( that i bought with headboard) Keep in mind this was bought and delivered to a memory care unit!!

Great quick simple order within mabye10min Thank you

After my purchase, tried calling the store several times, but no answer, no call back. After 3 days of trying, finally someone answered. I requested a sample of fabric or at least a pillow before my June delivery of living room couches, so that my decorator could see to pick paint colors for our Florida beach house. I was willing to pay or give a big deposit, but they said they were not a high end store and could not accommodate me. I’m very disappointed and not sure I will keep my order or cancel. I spent $3,600 on my living room couches.

Thank you to Sam for helping us find the perfect bed frames today! She made our shopping experience very easy.

My salesman was very efficient in helping me find exactly what I was looking for with no upsell’s. I’m a fast shopper. I was in and out of that store with my new patio glider in less than a half an hour. Delivery is in three days and I couldn’t be happier. Great job to the guys from Ashley in Sarasota Florida!

The salesman made 4 colossal mistakes regarding an order of 4 pieces of furniture. He has 2 of them being shipped 2 months early to the wrong address for delivery and set up, and the other 2 are being sent UPS to the wrong address of an apartment that the construction has not been completed until one month from now. He assured me that he would ensure that deliveries would be to the correct location and on the correct dates. Sloppy and careless customer service.

Beautiful pieces but poor customer service. It took us over two hours to check out on Saturday 4/22. We purchased items on clearance and no delivery available, only though a third party vendor. We purchased regular items as well, with regular delivery. Third party vendor arrived and we were missing a recliner, the very first item selected on clearance. We went back to the store and the young man that worked customer service on 4/24 wearing a blue wrinkled shirt was very bothered by having to help us. He called a manager that didn't want to honor an additional discount for the problem of having to arrange an additional delivery.

Aaron is a great salesman!

Nice furniture

Buying furniture from Minnesota for our house in Florida was out of my comfort zone, but Shonté in Sarasota helped me refine our choices, double/triple checked the order for accuracy and found a delivery date that fits with our move. Her caring, calming, positive personality was so appreciated.

Outstanding customer service by John.

AWFUL- My mother purchased a patio set from this store. Delivery of the furnitrue was arranged and delivered a few days later however with missing cushions and took several phone calls, waiting on hold for long periods of time because they coudl not even appropriately document the issue on their end. I eventually got involved on behalf of my mother because she is older and retired and well it was just frustrating for her. They requested pictures be sent by email which should not have even been necessary given the delivery people were there and saw that the cushions were missing not to mentionif that had been delivered we could have just remove them and taken pictures of the couch without them. Numerous phone calls went without promised follow-up or return calls. The cushions showed up nearly 3 weeks later and they offered a 100 credit of the delivery charge! Buyer beware the sales people take your money and can't even do the appropriate follow up to ensure customer satisfaction- spend your money elsewhere.

When I walked in the service was great and once I found what I wanted they were great with assisting me on my purchase, quick and easy process!!!

Trying by phone to reach a store salesperson was extremely frustrating. It took at least 6 tries to get through. I almost gave up.

No high pressure from salesman Jim- but always available, attentive informative and personable.

MOTHER’S LUCKY DAY!! She won the GRAND PRIZE $2500 and picked out a GORGEOUS new Sofa, TV Stand and End Table. Thank You Ashley Furniture and the Dynamic Duo Sales Team of (JIM & BEN)

Bought a bench made in vietnam,workmanship on draws just ok

DO NOT BUY FROM HERE! My wife and I had purchased a Dining room table set and chairs in store and on delivery the table had scratches all over the legs of it so I called to complain. Customer service told me that they would take $200 off the table if I was ok with keeping it with the damage to avoid having to wait for a new table and deal with pick up and new delivery. I decided to accept the table with the rebate but little did I know that if you accept a rebate it voids the one year warranty. No one from Ashley told me this and I did not find out until out of the blue they canceled my technician appointment for a defective issue where im getting white rings on the top of my table out of the blue. I tried calling the store manager and never got a call back to discuss options. I called corporate customer service and they told me sorry can't help you call the store where you got it from. I have spent easily over 20k on furniture at Ashley over the past few years and to be treated with such horrible customer service and care is extremely disappointing

Update: If I could put 0 stars I would! Someone reply to this review and now the reply has been deleted! I have sent an email 1 week ago and no one has contacted me! I placed an order in Nov. 2021 I was supposed to get part of my order on Feb. 2022, it was March no noticed, I called and was told that I was supposed to have gotten my order but it was delivered to another customer. That I should have everything by May, because they don't do partial deliveries and there were things missing. June came nothing, call again that in August, we really wanted that furniture, and there were gonna give us an extra discount for the inconvenience. Call in by the end of August to find out my credit card authorization was canceled so they cancel my order without noticed, plus my down-payment still not refunded and then when I try to re-purchase they said now my order is $1000 more...and that they can't price match. I'm I just wanted the furniture I purchased on the beginning. If I would have cancel my order they would've charge restock fees, but they can cancel without noticed and not re-open my order with the same price and items. They need better customer service. This is unacceptable and unfair.

Unboxed my bed frame and the headboard was broken. Ashley refuses to repair or replace. Spend your money at a company that’s trustworthy, not Ashley home furniture

Bought a high top kitchen table (only spend 6 months in Florida) 2 adults no kids the table in one little corner started to delaminate called they sent out a rep was told table was past warranty date by 13 days. I asked if they just replace the top said no set a one-year warranty was passed would never do business with them again.

Worst piece of furniture and extended 5 year “warranty” that covers nothing I have ever bought! Cheap materials and craftsmanship. It looks good at the store and I’m getting to think that they have better quality pieces in the showroom but in reality this store furniture is the most low quality and not necessarily cheap. I have bought IKEA pieces that last longer that this sofa-chase. The resiliency of the cushions and foam is gone only after 18 months with normal use. You may think it was abused or jumped on but trust me when I tell you to go and spend a little more and go to Macy’s or any other furniture store that sells quality. Also, customer service is really bad. The lady who answered the phone suggested to get rid of it and go back to buy a new one at their store, are you kidding me? After buying a couch for $1800 and paying for their useless “5 year warranty” for $250? A decent couch is expected to last way longer that 18 months! They know they sell trash! Stay away from Ashley!

Great selection. Informative salesman. Forgot his name. Not pushy at all.

(Translated by Google) Very professional who attended me (Original) Muy profesional el que me atendió

I went there to find a cabnit for my living room, Shonte' is who helped me, she was awesome, no pressure and there is a table I want she went out of her way to carry a piece of the table to see if it would match the cabnit, as my house is all open. She didn't make me feel stressed, it was actually fun for me, I usually dread going to furniture stores, I will be back to get another piece and will definitely asking for Shonte' to help. Great experience for me

I had an absolutely wonderful sales person who knew what he was doing and was very responsive. However I was only purchasing a couple of clearance items (low $) and the purchase process for doing this is ridiculous. Not to mention that other staff were dismissive when they saw my purchases. Ashley has no idea if I would have spent $5000 on this visit, and now they will never know.

Dan was our man! Thank you Dan for helping us find just what we needed!

Great selection of outdoor furniture and Don Brooks is a gem of a salesman.

The sales associate Josh was very friendly, helpful and knowledgeable . Great experience!

Terrible experience. Never informed that furniture would arrive unassembled. Wait for 20 minutes for customer service and then be disconnected. Will never buy from Ashley again.

Stephen G. of the Ashley home store near Sarasota, FL was a fantastic sales associate. He made the process as smooth as butter, and worked with us every step of the way to furnish our new home! Thank you Stephen for making our visions of furniture come true!

Very professional

Can I leave no stars??? We are so frustrated! We bought a NEW couch about a month ago… it was delivered and assembled by Ashley’s home delivery. That night we realized the chaise lounge and the love seat were squeaking. We called within the 72 hour window and they said they had to send a technician out to check it out… the First visit he took our BRAND NEW couch apart and sprayed lubricant on it… still didn’t work. He came out yet again and replaced a piece inside… still didn’t work. We called right after that and they said they had to send a technician out to check it out AGAIN in order to start a return process… technician came this morning and told ME that it was a frame issue and there wasn’t anything they could do. In his report he put that it was up to their standards and now we’re not able to replace it… if this is your level of standards that is sad. Yes we have the 5 year warranty… which obviously doesn’t mean anything accept paying extra for the fun of it. Highly DO NOT RECOMMEND Ashley furniture to ANYONE! Look online… there are actually people putting lawsuit’s together for this exact issue… beware!

Great service!

Every part of this purchase was a horrible experience. The weeks long delay for deliver, the order coming in 3 different shipments over weeks, the poor quality of the furniture, broken furniture arriving, the wrong piece being delivered, and much more. I would never advise anyone to make a purchase from Ashley. The people at the store passed me off to a call center who told me I couldn’t order a replacement part for a $1k bed frame that broke conveniently after the 1 year warranty. The couch is cheaply made also..I would rather use furniture from Goodwill than shop here ever again

Very pleased with this staff especially Samantha Spiegel and Jeannie Ritchie, and place with the quality and prices

Becca was helpful and knowledgeable!!

It was nice.

Extremely disappointed in the lack of customer service. Called to complain about a situation and They were very rude to how they spoke to me and made me feel like their lack of communication was my fault. I felt I was getting no where. Needless to say , I will not be recommending Ashley to anyone. I have yet to hear from their management team to see how my issue can be resolved. Not holding my breath.

Great experience with Johny at t he Sarasota store. Great price and service

Absolutely the worst company to do business with online. They show on their website.. up to $100 off your first online order. But it doesn't show up ...called customer service 4 times and was told they don't have a promotion....finally got to a supervisor after an hour of waiting. She basically said I have to register again . Horrible customer service.

We had a great shopping experience with Dan Ochman. He was very patient and helped us choose the best bed to fit our needs. I would definitely go back to shop at Ashley and ask for him again.

Salesman was very helpful

My husband and I needed to order some barstools for our outdoor tiki bar and have them expedited due to family coming in to town. Joe was professional, efficient and very friendly which made our shopping experience very pleasant! We will be shopping again soon and will definitely shop at Ashley and work with Joe!

Ashley carries wonderful styled furniture. Dan our sales associate was terrific, very patient and very helpful, and no pressure. We will be returning soon to continue furnishing our home. High Recommendations!

Thank you so much Stephen Grohman for the awesome Customer Service at Ashley’s Furniture Store!! we were just going to “look” but we really did want to buy furniture😁 and we started with a couple of desks, then looking at dining room tables. You helped us go through the process of figuring out exactly what our needs and then when it got to the couch, you actually looked up our address since we moved into a new home, mapped it out to find the perfect couch for a house. We are so excited it was such an awesome experience and I have a feeling you stayed after your work hours were done and we just wanna let you know how much we appreciate you. !! Bobbie & John

Stephen Grohman Is a real asset to Ashley furniture stores. He guided us through the process of furniture selection, and we never felt pressured On any decisions. He was very patient with our indecision. The quality and prices on the furniture was a nice surprise. We were also surprised by the amount of options on display.

I purchased 4 counter height bar stools from Ashley for $400. They are an "in stock" item. It was not a custom order. I was out of town so I ordered them on line with the help of a sales person at our local store. They were delivered to my home but i realized they were too short for my counter. But because I called the store after 72 hours they informed me that it no longer could be returned. Everyone should know that Ashley has a return window of 72 hours. Unlike overstock, or Macy, or Target or most stores. My salesperson did not inform me. I would never have placed the order and never will buy for Ashley in the future.

Dan was great!! Very knowledgeable and helped us pick out a mattress also quickly and efficiently check us out! Thank you so much !

I appreciated Don and his willingness to show us all of the furniture we wanted to see! Thanks for the help!

Johnney Leon was great

Worst furniture purchase we’ve ever made, If zero stars were an option that’s the score. Normally I do not write unfavorable reviews We ordered a patio set (sofa/loveseat/2 chairs/end table/coffee table) July of 2022 the assembly was horrendous and items were put together incorrectly and damaged, we also noticed our set began to fade and discolor. Ashley actually did replace all but one of the items and once again we noticed fading and discoloration on all of the pieces, this set is on the COVERED portion of our lanai. The sofa and loveseat are also warped and not holding their shape. We called corporate and we were directed to contact the store manager as we were outside the 72 hour timeframe for a return. We went into the store and were rudely brushed off by the manager who stated this was above his pay grade and redirected back to corporate. This went on and on, back to the store manager this time a different one who actually took the complaint seriously and apparently took it to her regional manager. The outcome was we could reselect other furniture at over a thousand less than what we paid for this patio set, or replace again. The entire time we have asked for a refund, we were told again to go back to corporate and I was just told once again we cannot get one. NO RESOLUTION! We will never do business with this manufacturer ever again. Please take the time to look at this defective product. Update 6/2024 the furniture is now 3 different colors, never was resolved.

Jeanie was so helpful and pleasant to work with! She helped us find the perfect sectional for our family.

Worst experience ever! We ordered a sofa and Loveseat from Ashley store in Sarasota and it was delivered on Dec. 8th. The love had a defect in the fabric. the delivery guy took a picture and was going to follow up with the store. Didn't happen! I was then instructed by customer care to take pictures and submit them which I did but customer care said they need 7pictures(should have told me the first time). Called my sales rep and he said this was Ashley's procedure, when all they had to do was give me a replacement cushion. It has been three weeks and I never heard anything. Called the 800 number on my claim and the system directed me to the Ashley store in Port Charlotte(WHICH IS CLOSED!). Finally got someone in customer service and they said they were sending a technical out on Jan 6.(no one notified me of this!) to inspect the defect(why have me send pictures?) their whole customer service system is the worst ever. I should have refused delivery of the love seat. I tried a number of times unsuccessfully to talk to the store manager. I would never recommend this store their system and customer service is awful!Jan 24th update I was supposed to get a call bout the afternoon delivery of the 24th received no call or anything. After waiting on the phone over 25minutes for a store manager I called the customer service and found out the sofa cushion hadn't arrived at the warehouse. the delivery will need to be rescheduled when the cushion arrives at the warehouse. This is the poorest customer service!

Purchased two separate couches for our new place. Don Brooks was very helpful while we looked, no pressure at all and was very patient! It was a pleasure meeting and doing business with him!

They had a lot of variety of furniture and we were satisfied with the free delivery charge. It’s centrally located.

Stephen was an excellent salesman. Very knowledgeable and helpful!

Sales team was very helpful in tracking down details of a mattress order from 2018. Hayden was extremely helpful over the phone & Jim H was in store next day when I purchased the new mattresses

We shopped a big haul in Ashley's Tamiami location. The store staff were amazing and super friendly, especially our rep Jim. He made sure to keep in contact with us to ensure a proper delivery time frame and took the time to help us pick the perfect pieces for our new home. After delivery, there was a missing piece to 1 of the dressers. I called the 800# and was put into contact with a very nice representative who took care of the issue fast! The reason for the 4 stars is because there is no way to directly contact the store or your rep. When calling the # on Google, it puts you to a customer service line that has to ask for the location you're trying to reach, they call and then patch you through (if you give them a valid reason to have to speak to the store). I spent countless hours trying to contact the store because I had questions that weren't able to be answered through the customer service people. Another note: they did a fabulous job at keeping us informed of our delivery time-frame. But the driver never contacted us 30 mins prior, so it was kind of a rush situation because we didn't have a heads up like they said they would do. (They give a 4 hr window). The furniture is nice and the sales rep was helpful though! And the delivery people were friendly and efficient!

Salesmen are not on the same page and give different information. They also hang up on you & just let their phones ring. Purchased a floor model bed and as the customers, we had to disassemble it ourselves! Was told they weren't licensed to help. Neither are we! If a headboard toppled over and cracked one of us in the head it wouldve been a liability for the store. Other retail chains I've worked for wouldnt allow the customers to load product, because of liability issues. Makes sense. Now, im pregnant, my fiance and i had no help whatsoever. The fellow customers held the doors and were more friendly! When I worked for Ashley Homestore in Orland Park, Illinois we never did this to customers! Very disappointing!

Great price, great selection, great salesperson.

John was professional, knowledgeable and courteous….

Don Brooks gave us great service with knowledge of the product. He was personable and eager to provide exactly what we were looking for in patio furnishings.

Jim was absolutely amazing! He helped me pick out my entire living room setup. He made suggestions based on the color of my floors, cabinets, and helped me pick out an amazing setup :) Jim is the best!

Absolutely unreliable repair service. They change appointments without notice and don't show up when scheduled. No accountability at store level or above.

Jan 24th update I was supposed to get a call bout the afternoon delivery of the 24th received no call or anything. After waiting on the phone over 25minutes for a store manager I called the customer service # and found out the sofa cushion hadn't arrived at the warehouse. the delivery will need to be rescheduled when the cushion arrives at the warehouse. This is the poorest customer service! Worst experience ever! We ordered a sofa and Loveseat from Ashley store in Sarasota and it was delivered on Dec. 8th. The love had a defect in the fabric. the delivery guy took a picture and was going to follow up with the store. Didn't happen! I was then instructed by customer care to take pictures and submit them which I did but customer care said they need 7pictures(should have told me the first time). Called my sales rep and he said this was Ashley's procedure, when all they had to do was give me a replacement cushion. It has been three weeks and I never heard anything. Called the 800 number on my claim and the system directed me to the Ashley store in Port Charlotte(WHICH IS CLOSED!). Finally got someone in customer service and they said they were sending a technical out on Jan 6.(no one notified me of this!) to inspect the defect(why have me send pictures?) their whole customer service system is the worst ever. I should have refused delivery of the love seat. I tried a number of times unsuccessfully to talk to the store manager. I would never recommend this store their system and customer service is awful!

Thank you for HORRIFIC customer service. Hours wasted of my life on hold. I bought a flight down for my delivery and half of it showed up and was unable to get a hold of anyone else to gain understanding as to why it was not there. Many calls and hours later and nothing, no store manager would help or offer resolution and kept hanging up and being placed on hold. Thank you again, for wasting my money and time!

Absolute nightmare to deal with - it’s amazing how bad their customer service is. We purchased a new bed two weeks ago and the salesperson had to call us back 5 different times to confirm the order details. Then, after notifying us we wouldn’t receive delivery for 6 weeks - we decided to cancel the order. That sales person must have quit because we never heard back and are still waiting on confirmation that the order was cancelled. Every time we call the store, no one answers. Do yourself a favor and avoid this big box retailer. Find a company that cares.

My husband and I met Becca over the phone this summer. We live out of state and needed to furnish a condo in Sarasota. Becca has been super helpful in picking items for us according to our likes and dislikes. She helped us purchase a bed and foundation over the phone! We finally met her yesterday and she is a sweetheart. We purchased two additional items from her and I'm sure we will go back.

Absolutely loved Megan when she worked there she was amazing and was always looking for the best deal for me not for her commission

I bought a new house recently in Bradenton. I needed new furniture for the place and recently spent over 4 thousand dollars at this store to furnish the place. I paid for "white glove " service which means they will assemble all of the items. The delivery truck arrived at around 7:30pm and the drivers were in a hurry. They immediately said they would not be assembling the coffee table because it would take too long. They also didn't have the stools which accompanied the kitchen table I purchased. Their help line is useless. I had to drive twice to the store in Sarasota to get their attention. After 2 weeks we eventually got the stools delivered. After waiting almost a month of looking at the huge box in the living room, my wife and I decided to assemble the table ourselves. It took about 3 hours. Some white glove service. We got a credit on the delivery only after driving 30 minutes each way to complain. The furniture is nice but that's only part of the equation.

My wife and I could not believe how comfortable we felt at your location. What made it even better was the personal touch that Steve Schettler added as our sales representative. We want to send him a warm Thank You, for the respect and manner he showed us. We will keep his business card handy for future purchases at Ashley Furniture... Thank you all. Perez...

Our salesperson, Steven was great.

Josh was my sales rep. He came up to me as I entered the store found out what I wanted and within 10 minutes I had selected the perfect recliner.

Steve was absolutely fantastic helping us find a bedroom set. The system is glitching and we still don’t have our copy of transaction for our records, but that is not on Steve.

The associate was very helpful in finding exactly what l was looking for.. Thank you so much for your help.

Jeannie was incredible. She helped me get furniture for my whole house. She was amazing, organized, informative, and just overall great! Highly recommend this location and her. Couldn’t have done this without her. Thank you!

Josh Miller was an exceptional associate. Very knowledgeable. Listened to what I was saying so he was able to take me right to items that fit my style and my budget. And even made me feel secure that delivery would go very smoothly and he around ba available if there were any issues. For someone who does not like to shop it was a very pleasant experience. 😉

Sam was amazing in helping us find the perfect sectional for our home. She was able to answer all of our questions and made the experience great! Thanks Sam!

I stopped into the store for an outdoor patio set with fire table. Upon entering the store, everything was very well lit, organized and clean. I love the way they put rooms together and give ideas for accessories. The staff were very friendly, and low pressure. My associate was Josh Miller and he was very laid back yet knowledgable about everything I asked. I always come here first because I love the furniture, warranty, delivery timelines and ease of purchase.

This shopping experience has been a nightmare, at this point I just want to cancel my order, but they are making this even a nightmare, what is so hard, just cancel order, but no..I am still fighting with them, customer service refuses to escalate call or let me file a complaint. And won't give me confirmation of cancellation, the woman said it can't be cancelled until its been delivered, WHAT!!!! Why so then can charge me for item leaving warehouse, c'mon, somebody help, this is worse experience of my shopping life.......

Called store, Saleman , John , answered immediately and answered my questions, I drove over to store within minutes, he met me, , (this was the 5th store I had contacted that day, and visited .. ..this was an urgent purchase and I had no time or interest in browsing and he was aware of that.. He took me immediately to show me what I had called about, demonstrated use and helped with sizing…it was a recliner lift chair , .promptly arranged delivery and I asked about a sofa, he did not try to “sell”, me., took me immediately to the sofa that would work in the colour and fabric, but showed me immediately what was in stock and I purchased it, with the same delivery period..

Yesterday I had the pleasure of meeting with John Fleming. He was very knowledgeable and helpful in guiding me through my purchase. Highly recommend!!

We had the most gracious lady working with us and tried many avenues to help us Canadians purchase for our US home. highly recommend her.

Brittany is exceptional! Not only is she very knowledgeable of her products, she is fast, efficient and obviously cares about her customers. She went above and beyond to make sure I had a perfect transaction. I will definitely work with her again!!

Trent was a low pressure salesman who gave us his time to look at various options. We finished up choosing something different than we had originally considered. We’ll pleased with the result too.

Ashley Sarasota Store!!! Worst experience in my life. I bought all the furniture for my house in march of 2022 and I payed in full. They promised to deliver as soon as my house was ready to move in the delivery guy who opened my the boxes ripped a hole in the couch. The dining set is missing so many parts to finish assembling the table, and I’ve been waiting for around 40 days and the parts haven’t gotten here yet. I hope they resolve this issue soon. Definitely don’t recommend.

Great delivery experience! Delivered as promised and fully assembled. A+ !

Clayton made the purchase simple and easy! A++++ experience!

Becca and Stephen were great. Very knowledgeable and helpful.

Johnny Leon was my salesperson and he was as great. Very informative regarding the furniture, the financing, the service contract. And mostly very pleasant. I will be returning to make more purchases from him.

Loved our patio dining set. Salesman was great. Not pushy. Thanks

Had the pleasure to have Jeannie help me. She is the best . We found a bedroom set. I thought it was too big. So I ordered the bed and dresser without mirror and 2 night stands. They delivered and put everything together but my room was bigger than I thought. So I called her and ask if I could add more because the room was exactly bigger than I thought. So I went back and ordered the additional dresser that came with set and bed seat bench. With pillows. Jeannie said its ok it happens all the time. But everything was seamless. I will definitely order more furniture from Ashley and Jeannie.

The salesman was very helpful and friendly and enabled us to find what we were looking for in record time. It was a super experience.

Sam Spiegel at the Sarasota store was easy to work with, pleasant and helpful. She represents your store and your brand very well.

John gave us an amazing experience. He greeted us at the front door with a smile. While we browsed for our perfect bedroom set, he made sure he didn’t crowd us, but was always nearby enough if we had any questions. He was extremely knowledgeable about mattresses. We had the best customer service experience we have had in a LONG time. We left with the perfect bedroom set ordered and the perfect mattress, and even better? Smiles and excitement for our new furniture to arrive.

Marble round table with single wood and metal base….just love…contemporary but not over the top modern….works well my rustish sleek leather chairs Called the store today in reference to drlivery and they were very helpful

Excellent service people.

Becca was the best! Listened to what I needed and made the rest very easy for me.

So far I am delighted with the experience I just had purchasing a new kitchen table and chairs. Hopefully the delivery is soon and goes as smoothly as the purchase

Horrible service with Ashley employees delivering wrong information to customers on products and selling them anyways. Furniture delivered was broken. Delivery company very unprofessional and rude. Will never use again! Highly recommend not using them.

Ashley ..more like trashley

The salesgall Samantha was amazing whit helping us to get all the furniture -so pretty much there was one stop ,we got pretty much all the furniture was looking for and luckily they had everything in stock and they was able to deliver in next 2 days which is amazing too- prices and experience overall great 👍👍👍

Easy purchase seeing furniture in store and not online. Salesperson was very helpful and professional. We have had many good experiences in this store.

Johnny is the best out of all the smother stores I have been to he took he time with me with no pressure at all if anyone needs furniture go see johnny he help me out so very much

Trent at the Sarasota Store was extremely helpful and informative. The customer service is above and beyond!

Ordered a desk and a couch in July. Here we are in October and I am still dealing with the headache. They delivered my couch and damaged my wall and door frame in the process. The next day they delivered a broken desk. Instead of getting an exchange they needed to send out a repair technician. The technician said he couldn’t repair the desk and was confused as to why he was even sent out. After weeks of no shows, or forgetting to load the new one on the truck I decided to return it all together. They never showed when scheduled to pick it up and when they finally did, here I am 10 days later still with no refund and a damaged house. Ashley’s has the worst customer service and the dispatch team doesn’t know what the heck they are doing. You definitely get what you pay for and this was a lesson learned. Cheap doesn’t mean better. Take your money elsewhere.

Found what I wanted online, contacted my local Ashley Store, spoke to a sales person (Steve) who sent me an email invoice...paid for my new sideboard...waiting for a delivery email...fast, simple, excellent!! Too easy!!

Don aka DBJ helped us out today picking out some new furniture for our apartment. Super nice guy and a great artist as well. Highly recommend going to him for your furniture needs!

Very bad contact information

We purchased some furniture and three hybrid mattresses. Delivery was on 9/18/22. With the exception of one mattress, all was fine. The defective mattress’ top layer has been filled unevenly - there are bumps and valleys where there shouldn’t be (which is quite easy to tell because I have its twin that looks like it’s supposed to look.). However, getting the defective mattress replaced has been quite the frustrating experience. Customer service is quite unresponsive; after sending in photos, per their request, there was no further communication. I called back the next day. A rep said a technician will have to look at the mattress and gave me the first available date: 10/12/22. (Another three weeks without a mattress that you can sleep on!). On 9/20/22, I went to the store, hoping that a customer service rep there could help me expedite the replacement. I was told that in the computer system, there was a note that there would be an even exchange and they’d call me to let me know when that would be. There still has been no call and I have a sinking feeling that they just said that to get rid of me. (The mattress in question -Ashley’s own brand - is in stock; if I ordered a new one today, I could have it on Tuesday.) I dread reaching out to customer service again which is probably what they want. This has soured us quite a bit on Ashley. UDATE: I gave up on calling customer service and decided to just wait for the technician’s visit. The technician came out Wednesday, 10/12/22, in the morning. He was nice, took a bunch of photos and said I should hear in 1 - 2 days from Ashley. I called them Friday afternoon and spoke again to a nice rep who said that the matter was still pending review and confirmed that the technician had uploaded his photos. She was going to send the matter to an „escalation“ team who would review it on Monday (10/17/22). This is now beyond frustrating; how can it be that after a technician comes to the house & sees a clearly defective mattress, that there is no mechanism in place that automatically results in the scheduling of a replacement mattress? Ironically, while on hold waiting for customer service, the phone propaganda is relentless about the importance of a quality mattress and the high quality standards of Ashley.

Trent was great and very helpful. He showed us what we asked for and gave us helpful information. Quick and easy purchase.

On May 13, 2022, we received our 2-seat power reclining sofa from Ashley store, Sarasota, after waiting over four months. That same week, after the delivery, we moved from Florida to Georgia not knowing that our one-year warranty would be cancelled for doing so.- We did mention it to the sales person, but he did not offer any advise regarding their process. We did buy a protection plan from GBS Enterprises, through Ashley... 2.5 months afterward, the leg lift began to act up by going sideways instead of straight up as it was supposed to. Ashley refused to help because we "moved" the sofa from FL to GA., so the warranty had been cancelled. I called the Protection Plan and explained in details with pictures, and the refused to help, first because Ashley was supposed to help, and then because the mechanical issue "was not covered", even when their document does nention that they would cover "mechanism".. We are in the process to contact BBB and Federal Trade Commission regarding this matter, as this sofa seems to be a lemon.

So, I dropped into Ashley in Sarasota, paid cash for a table and 4 chairs tall. They delivered a low table and high chairs so obviously I would need the correct table of very skinny legs. So, here we are now with 2 deliveries that never delivered, and still no table. Per my request I wanted to return it. Took 4 hours to return my call, with no updated information, just plainly did not care, or apologize. Stay away and save yourself some heartache. I noticed also the automated responses on all these complaints, which tells me they don't care. Sad there are businesses like this still operating.

See Trent or Brittany at Ashley in Sarasota. They both spend the time that you need to be sure that your selections are perfect. I bought 3 bedroom sets at once & they were delivered in a few days. Mattresses are amazing- have had the best nights sleep ever thanks to these two!

Dan helped me purchase new items for my house. He listened to my needs and made my decision process very easy. If you need furniture don’t hesitate to give Dan a call! I can’t wait until my new furniture arrives.

Keep away from this store! I bought a >1000 USD bed and there were some pieces missing at delivery time. I called the customer service and they were useless, then I talked to the physical store and they made go to the store to pick the missing parts. JUST to realize that they gave me the WRONG parts. Shame on Ashely!!!! I had to go AGAIN to the store to pick up the parts AGAIN. This is unacceptable customer service!!! DO NOT BUY, NEVER, ANYTHING FROM ASHLEY!!!!!!

My son and I visited today with hopes of finding a bedroom set for him. We didn’t find one but my son wanted a cute hour glass that they had for sale. We bought this after listing to much grumbling from Trent. He didn’t seem happy that we only found an hour glass and even made us wrap it ourselves! I expressed my concern in wrapping it myself but Trent didn’t care. What Trent did not realize is that we have 4 bedrooms, and office, a patio , bonus is room, family room, kitchen, and more to furnish. We have bought from Ashley before but I have never been treated in such an inhospitable manner by anyone at the Ashley! Epic fail on Trent’s part! I can and will easily take my business elsewhere!

Very disappointed. I ordered furniture about a year ago which was never delivered. First, they told me it was going to take about 3 months for the order to arrive, that ordered was delivered to a different customer. Second, after my order was deliver to a different customer, we waited about 5 more months, only to find out that they had cancelled our order without notice. I basically waited for furniture for about a year and never got delivered. Lastly, they keep telling me that they will call back with information and never get called back. Absolute disaster.

If I could write a review without giving them a 1 star rating I would. I'm on my 4th delivery for the same they brought back the set i refused due to missing parts ,and was told that they will deliver it 1st stop im still waiting set

This review is for the Hudson store, my experience at the store was fantastic but after I was missing a recliner power supply called the customer service sat on hold over an hour just for someone to pick up the phone & hang up, called again sat on hold for over an hour & she wants me to take a picture of the missing part (duh), so I sent a picture from Amazon of the part I needed, they emailed me said someone would come out to follow-up, 2 months later nothing, emailed various times even called the store & they said I had to call the customer service #, the part is only $15 but that is not the point. I spent $4000 on the couch & Ashley is not standing by thier product, will never buy from them again. 😒

Ashley Home store does not stand behind their merchandise. They delivered a king size mattress with two single bed box springs. They refuse to correct the problem. Rude manager, poor service.

Came in the store looking for a mattress that I saw online and Clayton immediately showed me the mattress. The one I wanted wasn't on display, but in a rack on the showroom floor. He was kind enough to move mattress around so I could lay down on the one I wanted. He was attentive and informative. I purchased the mattress and was very happy to hear that delivery was free and would be shipped to my house in just a few days.

Have had issues with a love seat with a bent frame and have been going back and forth for 6 months trying to get the issue corrected. Customer service will answer and show up but that’s about it. Always get a different answer for what is going on with the parts. Don’t buy from here or any Ashley. Won’t ever do it again. For the money I expect better customer service.

This location is very accommodating to the casual shopper who wants to take in all of the options. Sammy, my sales rep, was very obliging and NOT pushy! When I was ready to make a purchase, she had everything done very quickly. I also got 20%, and a 5 year warranty. My cost was less than some places that sell furniture at cheap prices. Definitely going back for my next furniture need.

Really helpful and friendly sales staff. Will shop there again

I made a purchase on a Memorial Day event and have not received my reward. Purchase was made 5/21/2022 and I started calling about the missing reward approximately 6 weeks after. Since then I have gotten the run around from everyone that has anything to do with it. So 3 months later I get a reply from Elite Rewards saying that it basically is not their problem to contact the store or Ashley Customer service again. This has been the worst experience of my entire life and I am 65 years old. Had I known these people were not going to stand by their advertisement I would have bought this item from Big Lots they have the same piece.

I made a purchase on a Memorial Day event and have not received my reward. Purchase was made 5/21/2022 and I started calling about the missing reward approximately 6 weeks after. Since then I have gotten the run around from everyone that has anything to do with it. So 3 months later I get a reply from Elite Rewards saying that it basically is not their problem to contact the store or Ashley Customer service again. This has been the worst experience of my entire life and I am 65 years old. Had I known these people were not going to stand by their advertisement I would have bought this item from Big Lots they have the same piece.

I really do not like writing bad reviews. But I need to warn people about this company. We paid $10,000 cash for new furniture furnishing our whole home. Every piece of furniture was damaged. We have had a technician out who made the problem worse by painting multiple pieces of furniture with marker. We have been assured that the furniture will be replaced. They have showed up multiple times with new broken furniture. And when they come, they only bring one-third of the furniture that they are supposed to. Does not seem like the customer service really knows what is going on. I also purchased insurance on the furniture which is supposed to insure in the case of me or my family damaging the furniture. I should not need to use it for new furniture that showed up damaged. But I may have to. Please do not buy your furniture here. It is a nightmare and feels like a full-time job just scheduling and rescheduling due to them bringing out only broken furniture. At this point it does not seem like Ashley caries furniture that is not damaged. Pretty bad. Ashley added the note below 👇 By the way this issue was not resolved.

Supper expensive for the quality. Some items did make sense and were nice but out of stock and long order time.

Items in stock and delivered in short order!

Had a very bad experience here. Ordered 2 chairs and after several delays on expected delivery dates I canceled the order but I had to cal back two weeks later and complain vigorously to get my money returned

Wrong order, 2 delivery attempts were refused, 3 trips to the store, order still wrong. Only offered 10%off and free delivery, no remorse, canceled my order. Will NEVER buy from the Sarasota store again!

Wow. After they couldn't deliver our furniture for over a month we canceled the order and we were told it would take 7 to 14 days for our almost $1,600 to be refunded. When nothing had shown up we called and vigorously complained and only then did they start to refund our money. But note when we purchased the furniture they asked for and got their money in under 24 hours. Not an honorable place to deal with at all.

HORRIBLE customer service. I bought several items back in March (I was OK waiting) they recently called, delivery will take place on July 4! Waited all day, no show, no call. I have called Sarasota Store at least three times a day since then, no one EVER ANSWERS…then it rolls over to the help team (in the Philippines and can’t understand any of them) they tell me I don’t have an order. Call back again, can’t locate our order, they transfer me to Sarasota, again, no answer. Call again, can’t understand the rep, ask for a supervisor, transfers me, click dead call. Just spent another 35 minutes on hold to have them tell me one of the items was damaged, therefore no delivery! Really? You didn’t think to call??? Once again, she says she has a live, breathing body at the sarasota store, transfers me once again…I get a recording that asks how we are doing, I give it a 1, bad score. Click, dead line again. So, if you are alive, breathing and care please call me sarasota store. This is the biggest waste of time, so incredibly frustrating. PS, I flew in from another state to accept this delivery!!!! Salesman was Josh Miller, he doesn’t respond to my calls or voice mails either. What a joke! I’d stay far away from Ashley Home Store. Looks like I’m not alone by reading previous reviews!

Jim was an excellent salesperson, he is always there for us especially for furniture selections and always gives us an honest opinion plus no sales pressure ever

I ordered furniture and home decor from Ashley’s a few weeks ago. The salesperson put the wrong address down so I haven’t received all of the home decor that was direct shipped to me. I did receive one item and it was damaged. I reached out to the salesperson who sold us the items and said at the time of the sale, “reach out to me if you need anything or if you have any issues”. So, I reached out to him. He told me I had to call the store that there wasn’t anything he could do. I have been trying to call the store but it just keeps ringing. Customer service online says I have to deal directly with the store. Terrible customer service all the way around. No resolution yet. I also bought furniture from Kane’s that weekend. An ottoman I purchased that was delivered had a small dent in the corner. I noticed it last week. I reached out to the salesperson at Kane’s, she said she would let her manager know. I got a call from the manager the same day letting me know they were replacing it and scheduling delivery. Big difference in the two experiences that I had. I recommend Kane’s.

Clayton is awesome and we appreciate him in our accent chair search today! We will definitely be back!

Nice selection, but the sales guy was shady. Told us that we were lucky for being there because they had a "one day special promotion", even though my friend who bought furniture there 3 weeks prior was given the same promotion. He also seemed judgemental and snobby. I'd shop there again, but never with that sales person.

Steve was really great to work with. Very accommodating and fair coming to an agreement on pricing and delivery timing. Highly recommend!

Admittedly, I was a bit hesitant to make a purchase after reading many reviews that complained about fulfillment issues. We visited the store, spoke to sales associate Samantha S., and then later made the purchase over the phone. Sam was polite and very patient throughout the process. The delivery team made contact, multiple times, by phone, text, and email. All methods provided options to confirm delivery times. The home delivery was fulfilled as scheduled and the delivery personnel were polite and efficient. Perhaps we’re just lucky but I’d like to think Ashley has corrected whatever issues gave rise to the history of troubling reviews.

Excellent service

Enjoyed furniture shopping.

I only gave a 1 star because I didn't have an option for a zero. I ordered a few products - 4 bar stools, a dining room table with 8 chairs and a dining server. Delivery times are absolutely ridiculous. Expect it to take about 6 - 12 months. We received our table the soonest - but no chairs until about 3 months later. One chair came broken - it took another 4 months to get a replacement. Then finally our dining server came in - damaged. It was cracked in 3 different places. I contacted Ashley's again for probably the 10th time - no exaggeration. They wanted ME to pay to ship back their damaged product - I told them no. Someone could come pick it up. They had me send them pictures and right away said just throw it away, we can't accept that back. (Because of the damage) So they ordered a replacement - which took another 4 months to get to us. We get the replacement today and immediately before we even moved it into the house I knew it would be damaged by the looks of the box - I took pictures of it before we moved it, once we opened it we didn't even bother taking it out of the box because the top of the server was cracked. I called Ashley's right away to report it - but this time I told them I am not waiting on a replacement for another 4 months just to get another damaged product and have to go through this all over again. After talking to someone on the phone for over an hour, being asked the same question over and over, being put on hold repeatedly, having to send more pictures - I was finally issued a refund. I will not be returning to Ashley's I truly hope that others have a better experience.

By far the worst customer service I have ever experienced. Poorly organized, poor communication, blatant lies about delivery dates. The people at their call center seem to care, but have no power to help. The people in the store (including management) do not care at all. We spent $1,600 on a dining room table 9 months ago and we are still waiting even though our table (which is already paid for) is sitting in their warehouse. Multiple phone calls with long hold times and no answers. Multiple times we were told we would get a call back with delivery info and no one ever called. Save yourself the frustration of dealing with them.

By far the worst customer service I have ever experienced. Poorly organized, poor communication, blatant lies about delivery dates. The people at their call center seem to care, but have no power to help. The people in the store (including management) do not care at all. We spent $1,600 on a dining room table 9 months ago and we are still waiting even though our table (which is already paid for) is sitting in their warehouse. Multiple phone calls with long hold times and no answers. Multiple times we were told we would get a call back with delivery info and no one ever called. Save yourself the frustration of dealing with them.

Astonishly Perfect Johnny in Sarasota store found my 3 year old California order, processed my reorder of identical lift chair for Florida - in 5 minutes ! Delivery in 3 days ! Cannot be happier - needed asap after surgery DMG

Jim is great!!!

Unable to ship out of state and bad customer service. My wife and I were never greeted when we first entered the store.

Not only do we not have our furniture after 7 months, we have a "warranty" they told us to get and they did NOT tell us would be void when we moved out of the state.....which we were VERY clear on the whole time. Do not buy from this store.

These people are impossible to get ahold of. I've ordered furniture 7 months ago and the team will not contact me.

The veneer is lifting on our table, I was told it's a known issue. We have the extended warranty purchased through Ashley in Sarasota. Not only are they denying the warranty claim that I PAID for, (yes, I read the fine print, our issue is supposed to be covered) they refuse to do anything. Never buy from here, they don't back their product with known issues and sell warranties that they know don't work! American Signature has much better quality and stands by their warranty, so much so, that if you don't use the warranty, they refund you at the end of the warranty!

We just bought the nicest leather couch, loveseat and recliner on sale; high quality and spectacular service

Very pleased with my service...

We went to Ashley to buy a new bed and we were helped quickly and professionally. We got a great deal. Our bed will be delivered soon....so all smiles here! We definitely will continue to buy our stuff from Ashley!

Kudos to Becca for helping us solve two major problems with furniture. Number 1 was the need for a twin powered recliner and a possible pair of single XL mattresses. (Other vendors failed to deliver as promised.)We settled on a recliner in a few minutes and found we could have it by Tuesday the 10th.The mattresses are being held up to see if another vendor comes through or not.Shop here for clarity and honesty.

I would like to thank the team at the Sarasota location for fulfilling my order which the online store could not do. Multiple times. Their management team worked with my concerns over assembly of my furniture and worked with my requests. They were more than helpful when I was not. Kudos to Dan Brown and his team.

The worst retail experience my wife have ever had! Ordered a gray/white dinning room set, received brown/white. Contacted store immediately would not return phone calls or messages left. Both sales person and manager. Called 800 customer service who took all the info and said they would leave additional messages, still no responses. This went on for about 10 days.Now we are leaving our condo to back home told them all of the date even extended our stay to accommodate them. Still no response or pickup of table and chairs. Finally someone from 800 customer service calls the day before we are going home to tell us that they will pick up table 2 days after we had left, What a mess, had to file dispute with credit card company as well. Will NEVER buy again from this company!!!

Made a large purchase of many pieces of furniture at an Ashley Home Store. Purchased the warranty which Ashley ushered me to do. The warranty company is not responding to a defective dining room chair which is now no longer manufactured. Called Ashley numerous times regarding the warranty co. not responding. They said there is nothing they can do for me, the warranty company is not ASHLEY. Suddenly have divorced themselves from them. It is impossible to contact the store by phone. Unethical business practices by ASHLEY. Sub-par furniture.

Bought a beautiful new couch for my new home and now I’m sitting on the floor. I moved to a new state and was promised a certain delivery date to my new home. I even ordered my moving truck to be on the same day as my couch so everything lined up. Moved in my new home and was informed the day of my move that my couch was on back order for 3 more months. Never again!

Great customer service. They have a semi limited selection but they can custom order what you need and they don't hover.

Met Samantha at the door, told her what we wanted! She showed us 3 or four great options. 30 minutes later, we were headed home. Should receive the chair in a week! Thank you!

Johnny was extremely knowledgeable and made the experience smooth and easy with my purchase of a new hybrid mattress.

Greeted by Sam right away, she was most helpful and full of suggestions.

Do not buy from Ashley. Liars and thieves. Zeros across the board. You had 6 months to fill my order and now going to take 6 months to cancel. Liars and thieves.

Absolutely horrible customer service and experience. We purchased a couch two and a half months ago and were guaranteed delivery within a month by a salesperson who clearly cared more about making a sale than keep his word. AGAIN, promised IN A MONTH. This would have indicated delivery should have been in the middle of February. Here we are now 10 days before their visit and the couch might be delivered in TWO weeks. To make things worse, the company offered no compensation for their errors and lies. Would highly recommend shopping elsewhere.

Good service

After many previous attempts to order a specific mattress, the salesman at the store was able to fill my order. It was a pleasure working with him. ( Stephan Grohman ) . While others failed, he succeeded in finding what I needed.

We ordered a sleeper sofa from these people back in September. The first attempt to deliver was in November. However the shipment was incomplete and they took it back on the truck. They delivered again in December. This time, the legs were missing from one section of the sofa. Four legs are all we need, however they don't seem to be able to deliver them. I finally received an email last week to schedule a delivery date. Needless to say I was excited. The day before the delivery was scheduled to happen, I received a call from Ashley's customer service department to ensure that we were ready to have our furniture PICKED UP the next day. They had somehow decided they needed to pick up the sofa and deliver us a new one. No way I was going to start a brand new cycle with these guys so I naturally declined the pick up. I've now been told the legs won't be delivered until May. I'll believe it when I see it. One other interesting note. When I tried to get resolution through the customer service line, the automated attendant told me I was caller number 300 and asked if I'd like a call back instead of holding on the line. I said yes; it's been 3 weeks. Stay far away from these people.

So disappointed with Ashley's delivering system. Ordered a new sofa at the Sarasota location on 3/12. Paid cash and was given a delivery date for 3/16. Received an email confirmation for that date on 3/16 between 4pm-7pm. I took off work to be home for the delivery since someone over the age of 18 needs to be at the home. My sofa never came. No call. No email. Nothing about my delivery. Contacted the store on 3/17 and they gave me a date for the warehouse to RECEIVE the sofa on 3/19. Then it will be shipped from the warehouse to me with no specific date until 24 hours before sofa is shipped from the warehouse. So now I have to take off work again on a date I don't even know yet. Very frustrating on given a specific delivery date and time then changing it without letting a customer know.

Sarasota FL OMG!!! Worst ever - sofa ordered Nov 2021, came in dec 2021 was damaged. was told delivery in Feb. 2022 - then March 2022, now on backorder until May 2022. tried for 4 weeks to cancel - can never get anyone at the store nor a live person. Finally got some person in India who answers the phones and cancelled it. Still have no refund on my credit card. Tried again to reach actual store as they said they have to void it to get my money back. Chatted online with Ashley person and said store has not voided it yet. Again no way to reach the store and with gas at $4.50 a gallon I am NOT going to drive 20 miles and back to get the stupid store to get me a refund. Ashley just lost a customer who has been with them for 20 years!!

Great experience purchasing furniture today. Trent exceeded all of our expectations and was a very pleasant and professional salesperson..

Drove nearly 30 minutes to see a livingroom set that WAS NOT on display. Then the sales guy says " I can order it for you" Well I coulda ordered it also w/o ever having to drive 30 mins if that's what I wanted! I mean... people who go to the store want to see the items before ordering several thousands of dollars of furniture!! So annoying!

If I could post a 0 or less I would. Nobody knows what is going on especially the managers. They lie constantly about delivery dates and apology discounts. Will never order from them again. Had to cancel our order today after waiting since November due to the managers consistently lying to us every time we call and the dates changing. Do not recommend this company.

Great sales person. She really knew her inventory. Guided me in the right direction for the perfect sofa. I will be purchasing more furniture from Ashley Furniture in Sarasota. The price was right !!

We got our new sofa and dinner table with chairs, super happy with em.

Fantastic staff, great prices, and delivery in just 3 days! Actually thinking of going back this weekend to furnish another room we were so happy and such amazing service!

Worst customer service ever. They give you 72 hours to cancel an order.

Hayden was amazing and the selection at Ashley’s was great! We have always had pleasant experiences every time we have bought our furniture at Ashley’s! We will continue to be frequent buyers here!!

Jim was absolutely fantastic! My wife and I never enjoyed furniture shopping as much as we did with Jim! He was very insightful and helped us with our decision making. Will be back for more! Thank you Jim! You’re a rockstar! 💯

I have to give this a disappointment rating. Came here today with the Mrs and MIL, and a pretty hefty credit score looking for several pieces of furniture. Usually when you walk into this type of store you are practically tackled and not left out of sight. That was not the case here. For the 45 minutes we were in the store we were not greeted or addressed even though there were sales people around. As I said earlier, we had the intention to purchase should the right piece come along. My MIL tried a number of chairs, love seats, recliners and even a mattress without a reaction from the Sales team. Unhappy we left. Since I didn't see a Manager I called the store when we got home and was told that he was in a meeting and would return my call. So far, no response. Given the Brandon economy we live in you would think that your business would be important. This location does not seem to see it that way

They don’t answer phone calls. And they changed my delivery date 10 times and I still don’t have my bed frame. So unprofessional never buying from them again

Felt like i was Julie Roberts from movie Pretty Women. He was rude and didnt want to help me at all. He then told me to look at the lower end mattress on what he thought i could afford. Well I went ahead and purchased a 6000 bed at Hudson. Top of the line mattress with motarized bed frame. (Temperpedic).

Caleigh is the upseller of the year. Magic may have been involved. We went in to buy my doughters bed frame, this was the only thing we had wanted from the preivious visit (the first time we were in here, we weren't impressed....may have had something to do with the car salesman). We left with: bedframe, matresses for both kids, matress for the parents (didn't need!), chouch, loveseat, side chair (still mad they wouldn't sell me the matching pillows, but it wasn't for her and Frank not trying), dining room table and chairs, rug, added misc stuff and popcorn. From $250 to $12k real quick. I hope she got the record sale for the day, she deserved it.

Hayden was extremely helpful in assisting my boyfriend and I with purchasing furniture for our new place. We actually went back two days in a row and he was extremely patient as well as knowledgeable while assisting us in the process on both days. I’ve already begun telling my friends and family about my experience with Ashley so far. I hope to have more good reviews ones all our furniture arrives!

Damian greeted me once entering the store. He was super helpful when explaining the store layout. I appreciated the space he gave me to brows, but checked in with me as I cruised the store. I didn’t purchase any items that day, but returned the next day to purchase multiple items. Defiantly ask for Damian while visiting the Sarasota store.

I wish I could give them zero stars. The store in Sarasota is not bad but their customer service is terrible. The techs come to my house and tell me the repairs will take too long. So they don't do them. Email after email not returned. I wish I could return this paid off couch...

We ordereder some furniture from Ashley, and delivery got delayed 3 times, and we are still waiting on our coffe table, it has been a month since we ordered it and they said they have everything in stock...... very bad experience, would not recomend shopping there.

Sales people were friendly, knowledgeable and very helpful. My order was placed easily and I’m waiting for delivery.

Sammy was very helpful and ordered my headboards thru the store for me rather than using n line impersonal purchase.

Overall very disappointed with my experience shopping with Ashley Furniture. After waiting over 4 months to receive dining room table and chairs, I received 5/6 chairs with uneven legs causing the chairs to “wobble” when sitting. Dinning table has We asked for a return on the table and chairs and were told that we could return them only to find out our return was “denied” on the basis that they needed to try fixing chairs first. Not very happy with Ashley’s customer service and workmanship of their furniture. Lesson learned.

The salesman was very helpful and knowledgeable about furniture. He helped us find exactly what we wanted.

Nice welcome and good team

My family and I are relocating to Sarasota from Pittsburgh and had a month to get everything in order… flew down for a weekend just to shop for furniture! Stressed and not knowing where to start we went to every furniture store in the area one after the other…. Ashley was our first stop on Day 2 and the search was over! They had the most in stock by far and had exactly what we were looking for… but the customer service was top notch, shout out to Damien! Damien greeted us as soon as we walked in and explained how to navigate the store and how to find the items that would be available the soonest, which was extremely helpful as we needed to furnish an entire condo in less than 6 weeks. He allowed us to walk the floor on our own and was available any time we had a question. He was knowledgeable and accommodating and he went above and beyond for us through the entire experience! We even asked to speak to his manager before leaving to let him know how great it was to work with Damien:) We are happy customers and can’t wait to get all of our new furniture! Thank you Damien!!!

This is probably the most easiest purchase I’ve done, walked in Trent introduced himself to us and checked on us and we found what we wanted and checking out was super easy. Thanks

It was a very pleasant experience. Jim was very helpful with our sofa purchase.

Closes at 6:00 PM , too early if you are working and need to be several items to make a selection.

Yesterdays experience was to cancel a $2,800.00 order. Items that were promised for delivery on 11-13 never were delivered. The phone system at the store is horrendous, you can't reach a person EVER. We will never shop at this store again; and that disappointing the selection of merchandise very nice. I hope management will view this as constructive and try to fix the issues of communication.

Damian did a nice job of listening to me and helped me stay within my budget. With his non pressure help, I found pretty much exactly what I wanted and feel good about my purchase! He was able to also get me the exact date I wanted for delivery. This was very important to me as I am moving to a new place and wanted my new furniture to arrive on the same day I'll be moving in. Thanks again Damian for taking good care of me and my needs! 👍🏼🙂

Brought some outdoor furniture that was on sale. Very good price. Then went back a week later and brought some indoor furniture. Some furniture they actually could get in a week. The furniture I ordered will take about 4 to 6 weeks. Shorter time then some other stores.

There is not a zero allowed so!! Buyer beware, if you are unsure of the item you are buying DO NOT BUY IT!. They say returns are easy. 3-1/2 weeks of games and now have to go back to the store that they say you cannot return to. And cannot call the store!! There are a lot of options out there. Don't use this one!!

PLEASE STAY AWAY FROM THIS FURNITURE. I’ve had the worst experience after buying a bed. This is the only purchase I have ever made from them but it arrived defective and it was missing some parts. The baseboard of the bed is not properly angled and you cannot secure the bed. After months and months of misleading information from their customer service, sometimes they tell me yes, I can return the bed and ask me to wait to arrange pick up then they say their representative gave me the wrong information and I am not eligible for a return, sometimes they tell me it’s out of warranty but I have proved to them I have been calling since the day the bed arrived, they’ve run out of excuses but still won’t allow me to return this bed... This has been going on for over SIX MONTHS and I still don’t have a bed I can actually use. I am really frustrated and I never felt so disappointed after paying for a brand new item that is defective and missing parts, this is not fair to their clients. Please don’t waste your money like I did, go somewhere else. I had a great experience at Kane’s Furniture (Sarasota) and Macy’s Furniture (Tampa), their products are of great quality and arrived in perfect condition, their customer service is also outstanding. Please NEVER BUY FROM ASHLEY’s furniture.