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Ashley Store Sarasota, FL
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Sarasota, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Here at the Ashley Store in Sarasota, Florida we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our unmatched customer service, top quality furniture, and great mattress selections at low prices . We have been your go-to furniture and mattress store in Sarasota since 2015. Our dedicated and experienced Store Manager, Basil Francis, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of furniture and mattresses. At the Sarasota, FL Ashley Store, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. For those of you on a tight schedule, the best time to avoid the crowd is at 11:00 A.M., Monday through Friday. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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Naomi was very helpful in finding what we were looking for and was excellent in delivering a great customer experience!
Friendly and helpful, answering all my questions. I had a very specific size and type of sofa request. Kevin worked with me to find the right one. Thanks Kevin.
The help I got from the store sales person was great but I regret my decision of contacting your online customer service department. I purchased 2 items by mistake, I sent them back to the warehouse with the delivery people on Saturday and I was told I was going to get a refund for them (boxes closed). On Monday afternoon I got an email notification stating that I was going to receive the items I sent back. I contracted the CS team and they had no clue of what I was taking about, I explained again what the issue was and they told me that the order had not been canceled so they had to cancel the order and then try to process my refund. I also have been told that someone is going to call me to check how things are going with the delivery and nobody has called. I am expecting the refund of the items I sent back.
STAY AWAY!!! I would give 0 stars if I could. This location deals in bad faith and makes you the paying customer or potential customer feel like you were in the wrong and the problem. My wife and I were in the store looking at couches and we were working with one of their sales people Dewane. We found a couch that we liked and started talking about price. He mentioned that sometimes it’s cheaper to get their pieces online so we decided to wait to purchase and check the online prices. So far so good. We noticed the out the door price would be WAY cheaper online. I gave Dewane a call and let him know that we found it online and it would be way cheaper $3263. Being in sales myself I wanted to give him an opportunity to earn our business and let him know if he could take an additional 250$ off the couch and make the price 3k even out the door he would earn our business and we would get it from him vs going online which wouldn’t benefit him or that stores location. He said he needed to call his manager and he would let me know. He gave me a call back and said that his sales manager said he could do it for 3k out the door which was roughly only 250$ cheaper than the out the door online price for a couch over 3k. We were excited but he said that he was off the next day and the store had already closed that day and we can do the transaction the following day from his off day which brings us to today Saturday May 17th 2025. After a little phone tag we finally connected and he let me know that the price was going to be 3,000 plus tax which made the couch almost the same exact price as online out the door. This was not what we talked about or agreed to over the phone. We specifically said it would be 3k out the door since the online out the door price was 3260$. He then said that’s not what we talked about or agreed to and my wife was present for both calls and can attest to him lying and now saying something completely different. I am a man of principle and this really bothers me it’s more than just $250 it’s about character and right from wrong. I then asked to speak to the store manager Wes. This was where it got worse. Wes basically came on the phone and said that his employee didn’t do anything wrong and that it was my fault for not understanding and that I misinterpreted the conversation with Dewane (ones he was never even a part of or present for). He never once apologized for his employees actions and didn’t try to rectify the situation at all. He basically just kept repeating himself saying I was Misunderstanding. If my employee had done what Dewane did I would have apologized on my employees behalf and tried to find a solution which was not done in this case. There was a verbal agreement at a specific price point and then straight up lied to saying that’s not what was discussed. It doesn’t even make sense why would I wait 3 days to buy a couch from a sales rep that I could get online for the same exact price basically. The whole point of negotiating another 250$ off the online out the door price was for Dewane and that store to earn a customer but now they definitely lost a forever customer and a lot of others as I will be telling a lot of folks through my social following to stay away. Very surprised Wes is a store manager with such little sales acumen and lack of empathy for their customers and this specific situation at hand. Will definitely be going to corporate with this. You’d think a large corporation like Ashley Furniture would rather just do what they agreed to and take off another 250$ and have a happy customer then to lie and then make you seem like you are the problem and now lose a customer forever and most likely now several others as I have tons of friends and family in the area who are also moving and will be needing furniture. O stars for sure. Hopefully someone reaches out and try’s to make things right. If not City furniture it is.
Not my kind of furniture.
I had a really good experience here. Salesman was super helpful and gave us a great deal on a floor model that was perfect.
Very happy with our furniture options! I highly recommend coming here. Affordable prices and high quality furniture. Thanks for your help Jim.
Purchased a recliner. Salesman Cory was very helpful. Recliner has been made with quality materials
My husband and I walked into the store and explained our situation, to Naomi, with the potential of not buying anything and she was ABSOLUTELY wonderful! She never pressured us or followed us around, yet she was right there when we had a question! She gave me the info I wanted and her contact info and we talked back and forth when I came back home to Illinois and within a week... We bought three rooms of furniture and could even buy more depending on our situation! I have always liked the look and quality of Ashley furniture... However for me...a big part is also about the experience and Naomi made this experience so easy for me... Especially working with her from another state! I highly recommend her and Ashley furniture... You won't be disappointed!!! Thank you for all of your help... I'll be back!😊.
Mom recently purchased a new villa and wanted to furnish the entire villa with new furniture so we ended up at Ashley store Sarasota . Nicole Howe was the sales representative that helped us . She spent countless time and patience with us throughout the entire process . She worked effortlessly to make sure we received the best product and prices . She was hard working , honest and extremely helpful . We were so lucky we had her working with us . It made the process more enjoyable and helpful. Could not have done it with Nicole's help . We are so grateful to her .
Attentive service, easy to order, delivery scheduled within a few days.
Ashley online, horrible delivery!! Delivered 1/2 a sectional and the crew had no tools to put together. Promised 2nd 1/2 next day....now waiting over a week for it. No apology, no phone call. I had to find out my sofa wasn't coming by calling them multiple times for updates.
Helpful and efficient
After having so many positive experiences here we reffered family. We walked in and Jim greeted us. He was so polite and easy to talk to. We were able to find everything we were looking for. Jim was so good in putting everything together and even got us great prices! We definitely look forward to dealing with him in the near future! Ask for Jim!! Update: Francisco Oliver and Estarlin were great with the delivery!
Great customer service and a nice selection of products!
Store was very nice. We looked around and found our lamps. Very helpful salesperson who checked us out, placing our order.
Peter Tihy and I We had a great experience Great prices this was our first time here Becca the sales person was absolutely amazing and not pushy at all
Went there to buy a small dining room table and also bought a sofa. Salesman Adam was very good and personable. If in need of furniture go and see them. Adam was eager to helpful and took his time and made sure we were comfortable.
Two sales associates were very helpful. They went overboard.
Great salesperson. ..very knowledgable
Very positive response to my special order request. A very professional sale rep got it done !!! Tom Edgerton
It was very easy to get through the process of purchasing a couch. The young lady was very helpful. She came right over to us as we walked through the door. We knew what we wanted so it was quick and easy
Dwayne, Nicole & Adam were extremely helpful, and very pleasant to deal with... Delivery team was outstanding as well!
Nicole was a great help with straightening out a problem with an online order.
We had a wonderful experience at Ashley. Kevin was great to work with and helped us find just what we were looking for!
I’ve been working with Mr. Leon at the Sarasota Ashley store and he has been very helpful and accommodating. Easy purchase and speedy delivery of items. I look forward to working with this gentleman with other purchases.
Great
Dewane was very attentive to my needs in an exceptional way. My experience was very good and he was very responsive by text and phone even when not on duty. That’s important to me!
My salesman,Jim, was very knowledgeable, kind and helpful.
Excellent sale help very knowledgeable
We were greeted by Nicole and asked if we needed any help or had questions. We told her we were just looking and she made it clear to let her know if we needed any help. She let us browse and checked in periodically to answer any questions. We explained that we were wish list shopping for our new home and she helped us compile the list. We decided to purchase earlier rather than later and she helped us complete our purchase even coming in on her day off. Nicole was amazing and Ashley Furniture is lucky to have her. We will contact her if we need any more items for our new home.
The team at Ashley was fantastic. Super easy to work with and very accommodating.
Great customer service!
Naomi Asher was very helpful and professional, very knowledgeable about all the different textures and styles and was able to help us find exactly what we wanted for our living room.
Bed is broken and sent the wrong chairs.
Delivery arrived on time and they were very professional putting it together
We had an amazing experience with Jose & Jocelyn. If you go in, request them.
Good service not pushy
Sales associate Becca Chrohman was excellent!. She was patient and organized while helping us with a complicated order. I really appreciated her patience, kindness and making herself available.
Great experience redecorating our living room at Ashley's. Particular thanks to our Advisor Don Brooks (aka DBJ) whose patience and professionalism guided us through the process.
Good product and great service. Thanks
Great service. Naomi really did well with making herself present, but not being overly present and letting us look around without haggling us.
Murdock did a great job. Knowledgeable without being pushy.
Naomi, did an awesome job!
Jim did a wonderful job helping us find a dining room table and chairs. 5 Stars plus!
Naomi was courteous, knowledgeable. Personable and a joy to work with.
Ashley delivery team was careful, fast, and efficient. Swivel chair arrived in perfect condition.
I went in to your Ashley store on S Tamiami Trail in Sarasota to look at a bed and an outdoor patio set . I was greeted by Johnny Leon who immediately found and helped me locate the bed. He helped me find a tape measure to ensure the bed would fit in the room and gave information about color choices. We did locate the patio furniture as well. Because the patio furniture was delayed a small bit he did the orders separately so the bed would ship immediately. We decided on a dining table and couch as well. He was friendly and joking where appropriate. I would recommend this location and Johnny to anyone looking for any piece of furniture. Johnny is a true gem keep him around !
Good salesperson
Dewayne k was terrific helping us with our outdoor chairs purchase. Thank you Dewayne
Efficient order and delivery process. Easy to work with.
(Translated by Google) I'm waiting for my sofa. The attention provided by José, both in explaining and showing the products, was excellent. (Original) Estoy en espera de mi sofá, la atención brindada por José tanto para explicar como para mostrar los productos fue excelente.
We walked in 30 minutes before closing desperate to find a couch. Kevin helped us and was very patient but determined to find a couch we liked. We found one after months of searching. Definitely recommend coming here to buy ANY type of furniture.
A huge thank you to Jim hitchliff at Sarasota Florida Ashley stores. Jim’s knowledge and sense of style were outstanding. His tireless efforts helped us design a 2 bedroom/ den / dining room condo over the course of 2 months. Jim’s communication, Whether on the phone , through emails or in person was above and beyond professional, friendly and helpful. The Sarasota showroom was beautiful. Ashely’s customer service was excellent. Delivery was prompt and easy ; Ashley’s delivery team was clean, efficient and respectful. I would highly recommend Ashley for all your home furnishings and definitely go see Jim in Sarasota, he’s the absolute BEST. .
Ashley Furniture has a fine selection both in the store and online. The sales personnel in their stores are knowledgeable and professional.
I have the privilege of working with Naomi at the Sarasota location and she was so very kind and helpful! Can’t wait to receive my new furniture!
Could not be happier..easy shopping great delivery team!
We purchased a dining room set from this store on March 6th. Delivery set up for March 11th between 8:00 AM and Noon. I received an automated call delivery day at 6:19 AM that the guys were on their way. Fortunately I had just got up. They arrived just less than 30 minutes later at 6:43 AM. In the dark. For the delivery scheduled for NO EARLIER than over an over later. No doubt they woke the neighbors with unloading banging and letting their truck run the entire time they were there assembling the furniture. The delivery driver said he didn't know delivery wasn't before 8:00 AM. Yea, sure. At least I think that's what he said as he was hard to understand. And they left some Styrofoam packing material behind after paying $299.99 for Ashley's "No Hassle Delivery + Assembly" where "packing materials will be removed." Apparently our delivery isn't abnormal. Another review a month ago by "MartinA" said his Mother's recliner was delivered 2 hours early @ 7:30 AM and it was left in the hallway in a box. The Ashley comment to that post was "We'll work to improve that aspect." It must still be in work. Last purchase ever from Ashley.
After greeting when 1st walked in, associates gave us time and space to wander through store and when i decuded on table and chairs he took time to explain everything re purchase and their really great store policy and brought within my budget. I will def use for further purchases. Gentleman who helped us was jhinchliffe and he adressed my hesitations and i was very comfortable and happy with purchase when i left.
Great friendly service. They absolutely gave me the best price possible in my purchase. Great store.
First, Shannon (I hope I spelled your name correctly) is why I am leaving this review. Second, she addressed the issue professionally and efficiently, and it was a pleasure to talk to her. She contacted us promptly. She fixed everything that went wrong, and here is the story: We bought a dining room set, one table with six chairs. We paid the salesperson, and the person said that all the paperwork will be emailed to us. The order email never came, but we got text messages on the delivery. On delivery, they brought two tables and one chair. Not what we bought. The delivery crew called their office and created a claim, and took back the extra table and stated that they will come back with the missing five chairs. Also, said that I would hear back from Ashley within 72 hours. Time came and went, no one contacted us. Long story short, we called the Ashley no less than half a dozen times, and had to cancel two additional deliveries of the one table. Since we had no luck with customer service, we went back to the store and left our number for some one to call us back to fix the order. We got a call back from Shannon. She was able to find out that the order was entered incorrectly, thus we were not getting the correct item delivered. She worked diligently for days to fix the order and was finally able to get us the correct items. In conclusion, there are numerous furniture stores in the area, I was almost at the point that I will never shop Ashley again. However, Shannon proved that Ashley can solve customer issues, and keep them going back with confidence that if there is an issue they will make it right. Awesome job by Shannon! Thank you!
Great place to deal with and my sales person Jim was great .Was in 3 times before I purchased furniture and Jim helped me with no sales . Then he sold me 3rooms of furniture and I couldn’t be any happier .will come back for more furniture soon . Thanks Jim .
Murdock G. was very kind and helped us find exactly what we needed!
Wide variety to shop from, delivery within 3 days.
Kevin was great!
Adam was great! No pressure but checked on us to see if we needed anything. Purchase process was great. Would definitely ask for him to help us again.
Had a great experience at the showroom and the furniture is nice. However, the promise of delivery was a disaster. Initially I was to receive everything a month and a half after purchasing. Then the back orders and ultimately a month later received the remaining furniture. The communication after the initial purchase was awful and no one took any accountability.
Great furniture, super service. Totally nice. Looking forward to our goods
Great customer service and I will be back THANKS
Murdock was very helpful and personable.
Kevin was very helpful with our purchase.
Jose was very helpful.
I bought a dresser mirror nightstand and two end tables. The products are great and the delivery was very well communicated. The guys put my furniture together quickly and efficiently. The only reason it’s not 5 stars is because they left a mess behind for me to cleanup.
Made an order and was told they would be delivered in a week. Got delayed again and got a email saying items are on hold. Called them and got the things resolved and scheduled another delivery date to get it delivered. Another week rolled up and same thing once again. Took days off from work to be home to receive my items. Just Ridiculous!! Got the email items were on hold. Gave them 3 chances and same thing so I could have my furniture delivered but got nothing. Poor service to be honest! Was my first time ordering anything from them and never again will I be doing that.
Naomi was very professional and very knowledgeable with helping us navigate buying the correct mattress for us! We highly recommend her as your mattress consultant!
Nicole gave is perfect friendly service
Jim was very professional and helpful putting my order together and ready for shipping.
Great communication and timely service. Employees were polite and professional.
Naomi was helpful in every ways
We ordered by phone and the lady who helped us was fantastic
Great service, great Salesman!! Nice furniture
Nicole was very knowledgeable and helpful! She helped us choose the perfect mattress and set us up with a Presidents day sale paired with a recliner. So glad we went to Ashley Furniture!
Great service from Nicole
Don made all the difference while purchasing today. He was very knowledgeable about the products and the company overall. Went to multiple furniture stores today and I don’t know if we would have gone through with the purchase we did if Don was not there to bring clarity and assistance.
First time customer at this store but will definitely be back! Our salesman(Don Brooks) was excellent! He was patient, helpful and friendly! Prices were good. Will definitely be back for the bedroom set we saw and loved!
In May 2020 we bought a Power controlled recliner loveseat, and bought the protection plan for five years. September 2024 the one motor went out on the power recliner. I called the warranty company ,they ordered part but I received the wrong part. I have been calling the Ashley store and the warranty company but I am getting nowhere to get a different part ordered . The warranty companies said Ashley has to approve the order and Ashley tells me I have to call the warranty company back and tell them it’s OK to order the part. I spent another 55 minutes on the phone today and finally they just put me on hold and never came back. I will NEVER Do business with Ashley again and would not recommend them. Poor customer service. 4/19/25 Just to add a comment about my complaint and the owner‘s response. I immediately sent the email as directed by the store owner but have not heard one word from anyone. In the meantime, I still have a broken recliner with no help from Ashley furniture store. I would not waste another dime on Ashley furniture.
Very nice experience, no pressure and professional service. Thank you..
My sales rep Naomi was very professional very polite and she knows what she's doing.
Jose was nothing short of amazing, super helpful all the way through the buying process! Couldn’t recommend a better sales person! Excited to get my new furniture! Thank you Jose!
Salesman ordered incorrect size mattress for which I’m still awaiting refund. Although delivery and assembly of bed frame was smooth, there was a small hole in wood frame. Customer service is hard to reach via phone and Sarasota store doesn’t return calls. And I’m still waiting for refund on incorrect mattress order! Customer service is awful!
“I had a wonderful visit! I bought a mirror, and the people there were incredibly friendly and helpful. They made sure everything was clean and took great care in assisting me. It was a great experience overall, and I’m really happy with my purchase!
Becca was so amazing! Explained everything thoroughly and did a great job going above and beyond customer service wise!
(Translated by Google) Very bad experience, I have a complaint for 2 months and they do not resolve anything, I talk and talk and I even went to the Ashley Sarasota store and nothing bad was attended to, and very frustrated to see that I have been with this complaint for so long and they do not resolve it, I spend hours calling and nothing, thanks for nothing (Original) Muy mala experiencia tengo un reclamo hace 2 meses y no me resuelven nada , hablo y hablo e incluso fui a la tienda de Ashley Sarasota y nada mal atendida , y muy frustrada de ver que tanto tiempo estoy con este reclamo y no me resuelven paso horas enteras llamando y nada , gracias por nada
so far so good,still waiting on product. Our sales person Adam bent over backwards to help us make the right purchase.
Great help from your sales representative
Kevin was absolutely wonderful. I was having trouble with the website and he saved the day. He also saved me a considerable amount of money. If you go to the Sarasota Ashley, please go see Kevin. You'll be glad you did.
Very helpful and professional personnel.
Adam was extremely helpful ensuring I found just the right furniture for my home.
Furniture is really high quality and great prices! If you want an honest, knowledgeable, and enthusiastic furniture salesman, ask for Jim!
Stopped in to look for a couch and love seat for our Condo, our salesman Jim was great, No pressure at all, showed us the different options available and we had planned to check another store before making up our mind but found one we liked and the price was right.
Great salesman Nabil Highly recommend
Very good product. NO pressure sales.
Great service! Good selection and fast delivery.
I went into Ashley Store in Sarasota to purchase a lift chair for my husband. No customer service. Employees standing around talking with no interest in helping me. I drove to Rooms to go and purchased a chair. Excellent customer service.
I bought a Genoa sofa and loveseat yesterday that was a little mistake about the color that I had chosen James my salesman has been very patient and helpful he was able to change the color of it in the order. I will send you the pictures as soon as I get it. ( the color is white)and I am sure it is gonna be beautiful in my leaving room. JAMES I THANK YOU SO MUCH FOR THE ATTENTION.
Jose at the Sarasota location was excellent. Thank you
Customer service was very good. Jose Peraza greeted us when we came in and was never pushy for a sale. Answered all of our questions and we ended up buying the perfect recliner for us.
Adam was very helpful!! I love the sofa we picked out.
Naomi was very Professional and helpful. I will use Ashley furniture in the future. Thank you for your professionalism
Literally the second order in a row arriving late. Ordered my sofa a month in advance and took time off work for the deleievery just to be told 8pm that night they will not fulfill it and am waiting the next day to figurenout whenbthey finally will. You have the sofa I paid for and I want it. What other day off do I have to waste to get what I bought on time?!
Naomi was great. Easy, quick purchase and delivery.
Had good customer service by Becca. The reason I didn’t give 5 stars is because 2 of the items I wanted were not available in the store. Like to actually see what I’m getting before ordering it. Especially a chair I was interested in.
Very professional, answered all questions.
My mom was on a mission to find the perfect recliner, and after visiting a dozen stores, Ashley Furniture in Sarasota had exactly what she wanted at a great price. The staff was super helpful and friendly, making the shopping experience easy. The only downside was the delivery—it showed up almost two hours early at 7:30 A.M. and was left in the hallway in the box. Overall, though, we’re happy with the purchase!
Nice furniture selection. James C. Is an extremely good sales person.
Dwayne was very helpful and courteous. Quick and easy process
Great customer service! They listen to exactly what I wanted. Nadine was fantastic
Not bad but not great. Ok selection and push salespeople.
Dewayne answered all our questions. He was helpful, honest and friendly. Ashley Furniture had the quality and pricing we were looking for
The delivery went smoothly only we are still waiting for our King Mattress!!! They've had 3 months to get this right! They keep delaying the delivery! It's a good thing that we have other beds or we'd be sleeping on the floor!!
Had a horrific experience dealing with the Ashley furniture sarasota. They were slimy and tried to trick us at any chance they got. They sold us fake deals and didn’t work with us when our original couch didn’t fit in out apartment. The biggest issue was them trying to steal our money. They told us they refunded our accounts from the couch that didn’t fit and sure enough the refunded some of it but not all of it. It took over a month, multiple trips to the store, endless phone calls just to get the rest of our money. We decided to purchase a second couch in the midst of all of that because we needed furniture. They charged us the amount of the second couch and a few days later tan the card again and charged us the full amount twice. Make sure you check your statements after dealing with them. Would not recommend. Try to avoid Ashley furniture at all costs.
Lost part of our order after shipping a part of it with fedex. No tracking number, nobody has answers for where the item is. No answers for when it can be replaced.
Quick and efficient
Jose S. Helped us purchase a new couch today. He greeted us as soon as we walked in the door, introduced himself and said let him know if we have any questions. Jose came to check on us, gave us all the details on one we liked, and even helped us measure to see if it would fit for us. He explained the deals they had going on, and even printed out a quote for us. This was our first stop, so we wanted to look at a few other stores before making a decision. Well, we came back about 30 minutes later after another sales person (at another store) was not as welcoming or friendly. She seemed frustrated when my husband and I were deciding between two, and actually said “are you serious?” After we said we couldn’t decide. Even though this one ended up slightly more expensive than a similar couch at another store, Jose is what made us want to spend our money here instead. He was very helpful!
I had a bad experience there a few days ago. But yesterday was great. Becca was wonderful you have a real gem with her!!!
Made my purchase in store. Was told all items in stock and furniture would be delivered and assembled in one week on Friday. Friday came and by 6pm I called the store as they had not arrived yet. Was told that they did not have all items in stock and delivery would be another week. When the furniture finallly came and was assembled, the bed boards immediately snapped after one hour of having the bed. Upon investigating the bed boards I fond them to be made of cheap particle board. I spent nearly 5k on a king furniture set. Spent another two weeks waiting to get someone out to fix the set. I will never purchase furniture from Ashley’s again.
Duwayne was very helpful and answered all of our questions while we were shopping for a bedroom set. Would definitely recommend Duwayne. Nice guy and not pushy to make a sale
Unfortunately I need to edit this review. Good price and good quality but horrible customer service.
Nicole was great to work with as she is very friendly and professional. Great customer service experience!
Great purchase of a dining room table and chairs. Good quality furniture. My salesman was excellent. Would buy from Ashley again.
Nabil and Sara were very helpful and made our experience enjoyable. Our dining room table was exactly what we wanted at a great price.
Sales representatives were very helpful and friendly without being pushy or aggressive.
I had an extremely disappointing experience at The Ashley Store in Sarasota, FL. Customer service was unhelpful, and I felt ignored by the staff. I will share my experiences with you. The freshest customer comment of the year about the products I bought from The Ashley Store in Sarasota on January 1, 2025: Poor quality, poor service, and poor follow-up. The delivery experience was terrible. After waiting for hours, two exhausted delivery workers arrived and carelessly threw the furniture off the truck. Both were very rude generally. When we mentioned this issue to the store authorities, they made a laughable excuse, saying that these distribution personnel were not employees affiliated with the store. The furniture was disappointing, and despite being promised a 2-week return option by the salesperson, the store refused to accept a return of less than 24 hours after delivery. Instead, they mocked us and suggested selling the furniture on Facebook Marketplace. The furniture is of poor quality, made with subpar materials and shoddy workmanship. For instance, the sofa linings were improperly stapled, causing them to come apart quickly. Experience Sharing #1: Please do not buy the furniture moving service from this store and pay $200 for nothing. Experience Sharing #2: Please do not buy furniture from this store due to quality and workmanship issues. Experience Sharing #3: Please do not buy furniture from this store due to the incorrect information provided by the sales staff. Experience Sharing #4: If you have issues with furniture from Ashley Sarasota, avoid returning to the store, as the managers and employees will do nothing to help and will dismiss you, leaving you unhappy and frustrated. I expected much better from such a well-known store. I will not be returning and cannot recommend this location to anyone.
Nicole assisted me and walked me through every step of everything. Helpful , friendly and professional. I can’t wait to get my new furniture! Thank you!
I had an excellent experience with salesperson Murdock Golder. They were incredibly knowledgeable about all the furniture options and took their time to walk me through the different styles and price options. I was never rushed or pressured at any time. They were very patient and attentive to my concerns. Thanks to Murdock’s help, I am confident with my purchase. I highly recommend asking for Murdock Golder if you are looking to purchase furniture.
Went in to purchase furniture today, and I was not greeted by anyone. I guess my skin color wasn’t the right color.
very happy with the sales support
My favorite furniture store.
FIRST AND LAST TIME BUYING FROM ASHLEY'S. Don't know how often they do this and not taking chances. Scheduled bed delivery on a date they provided and made it the day I'd permanently move into my new resident, just to be told the afternoon before the delivery date there will be a delay till the following next week.
Excellent service! Murdock Golder was the best ! A true professional, very responsive and efficient. If you're going to Ashley's on Tamiami look her up. You won't be disappointed.
We bought a dining table at Ashley and had excellent customer service. Murdock was our salesperson and is friendly, knowledgable, patient with us, offered ideas on furnishing and was never pushy. If you want a pleasant furniture shopping experience, ask for Murdock.
I had the absolute worst experience with Ashley Furniture in Sarasota. I purchased a dining room set and living room set, and the entire process has been a complete nightmare. Let’s start with the day I visited the store. Naomi, the sales agent assigned to me, started helping another couple while I was looking at furniture. I ended up waiting for almost an hour because, apparently, the other 10 sales reps in the store couldn’t assist me—I assume because they wouldn’t get the commission. Frustrated, I left to have lunch with my family and came back later when Naomi was finally available to help me. I couldn’t even purchase the furniture I originally wanted because none of the sets I chose were available for the date I needed—which, by the way, was almost a month out. After repeatedly being told my choices weren’t in stock, I settled for a set that was “supposedly” available. However, I had to order two dining room chairs online because, once again, they weren’t available in-store. The sales rep assured me that everything would be delivered on the agreed-upon date. Well, a day before delivery, I received a call informing me that not all the items would arrive, and the new delivery date was December 21st. Fine. Then, when the partial delivery arrived on December 13th, some of the items were damaged, including the dining room table, which I had to return. Two days later, I got another call: now the delivery date wasn’t December 21st but December 22nd. At this point, I called the Sarasota store to speak with a manager. Not only was the manager incredibly rude, but she also told me there was nothing they could do about the delay. Later that same afternoon, I received yet another call saying the delivery date had been pushed back again—this time to January 5th! To make matters worse, every time I called the store’s customer service number, I was connected to representatives in another country, which made communication extremely difficult. As of today, I still have not received a delivery date for the dining room table that I returned—the same table they claimed was in stock when I purchased it. The entire process has been beyond frustrating—from terrible in-store service to broken promises, damaged products, and repeated delays. Ashley Furniture has completely failed in every aspect of customer service and reliability. I will never shop here again, and I strongly recommend others avoid this store as well. I just read other reviews, and it seems I’m not alone—there are so many people going through the same issues. Here are just a few examples: Tom G - Dec 15, 2024"Make sure to call before you go. They are not open the hours listed. If they don't answer, they are not open." Katie Erenati - Nov 11, 2024"We were told our bed would be delivered in one week and then 2 days later got a call from the warehouse that it will be at least 5 weeks until it's in stock and then they can line up the delivery. I wouldn’t have been upset if they were honest up front with the delivery date, but the bait and switch is ridiculous." Donna Webb - Nov 05, 2024"Ashley Furniture changed my delivery date twice so far. I am now being asked to review them before I ever have received my merchandise. I would certainly not shop there again. I ordered a piece from Rooms to Go the same day and it arrived as promised. And with Ashley, I’m still waiting." Leo Caputo - Nov 03, 2024"They delivered the couch and the guy took pictures of the front. Then he showed me the pic and I signed it. When he left, I took a walk and saw 2 spots that were damaged. I called the driver within 2 minutes and he never picked up. I called him 3 times. Then I called headquarters and told them. They said they are in the process of the exchange. It’s over a week now and nothing is happening." Mark Stephens - Nov 02, 2024"A mess. Start to finish." Jay Pecovish - Nov 02, 2024"Horrible experience. Delay of delivery, poor customer service, rude manager. I canceled order and got refund. I will never buy from them again and tell my friends to shop elsewhere."
Nice furniture, if it ever arrives. We ordered a sofa from Ashley during COVID and it kept getting delayed and we chalked it up to the pandemic. Fast forward to 2 weeks ago and we went into the store room knowing what we wanted ordered it confirmed with the salesperson that it would be delivered in 2 weeks time have spoken to several people on the phone confirming the date and two days before it's supposed to be delivered we get an email saying that there's been a snag. I'm sure they have great furniture but I wouldn't know because I've never had a chance to actually see it in my house. Find someone that can deliver on their promises
Make sure to call before you go. They are not open the hours listed. If they don't answer they are not open.
Good service
Very good service, prices and selection. Just didn’t find what we were looking for. Highly recommend Ashley’s!
Jose Paraza was great to work with. He was patient and knowledgeable. I highly recommend working with him at Ashley in Sarasota store off 41.
Very helpful, good prices, and friendly service.
DBJ was very helpful
We had a wonderful man helping us Donald Brooks, he was patient and explained everything we needed to know. Thank you.
Received my furniture in less than two weeks. Bedroom was put together quickly and efficiently. Friendly employees, impressed with their professionalism.
Nicole is knowledgeable sales person and she is Excellent person to do business
We received quick and thoughtful attention both times we visited Ashley.
My Sales Rep. , James Carroll, is professional, experienced, honest, and straightforward.
Naomi was wonderful to work with. She is very knowledgeable about her products. We intend to come back and buy more furniture from her. Thx
Thank you Naomi!!
Kevin was great, gave us space to shop and check out different pieces of furniture, and answered all of our questions.
Had a great experience with Nicole she helped us through the buying process and we ended up making our purchase over the phone.
We got a great deal and service on a sectional couch we loved on first sight. After extensive research this couch met our needs the best. Ashley made the sales process easy and accommodative. Only drawback is a 3 wk wait for delivery.
Nicole was great help in purchasing our new Living Room set. Highly recommend!!
Store experience was great but delivery service needs a lot of work. People are rude and just don’t care. Had an item that I would not accept they would not take it back and had to go thru all the rigmarole to try to get Ashley to take it back. Extremely disappointed. Weeks later I still do not have my credit for the items that had finally been returned.
Excellent customer service!
Y'all need to see Kevin at this Ashley's location!! He is great to work with and answered all of our questions!! Thank you so much Kevin for all of your help!!!
Great service from Naomi
Nicole in sarasota was awesome to work with!!!
Very good. Kevin was great, friendly salesman.
Naomi was super helpful and efficient, making sure that I got exactly what I wanted at a great price.
Very helpful and friendly service was knowledgeable about the product and detailed pricing made for a quick and easy transaction.
Very personalized experience with jim
Great shopping experience! It was quick and easy, and I really enjoyed working with Adam. I was in and out in less than an hour.
Adam The Best sales man, thanks for your patience and quality customer service!
Very easy buying experience and our sales rep Nicole was great
Easy
Courteous and knowledgeable sales staff, our case Claudia Mocaby.
I had a really great experience at Ashley. No sales pressure. Juan was the salesman that helped us. He was wonderful, lovely man. Very professional answered all our questions. The showroom was really nice.
Dewane helped us find our dream couch!
Wonderful experience with salesperson DBJ!!! Or better known as Don Brooks Jr. No pressure tactics, he was very informative and just an all around Nice guy!!! 🌟🌟🌟🌟🌟
They delivered the table and one of the shelves was missing to it. They did not mention that it was missing, I told them it was missing! There was no real apology, they just said they would send the missing item. Probably my first and last purchase from them!!
DBJ was the salesperson and was terrific. Came in to buy 2 counter stools and will wind up buying a living room set. Thanks for a great experience!
James was great!
Claudia Mocaby was our sales person. She met us as we walked in and spent the entire time while we were in the store with us. She was very professional, polite and knowledgeable about each sectional piece we looked at. We finally decided on one piece which she helped us in putting it together to meet our required dimensions. We told her at the time that we were just shopping at the time and thanked her for her time. After visiting two more furniture stores and not getting the same attention we received at. Ashley or the sales person attention we received from Claudia. We called her back and placed the order. She is a wonderful person and a great sales person and Ashley should be great full to have her. We will definitely recommend her to our friends and family.
Salesperson was great and we love our new bed. Only negative is the delivery was scheduled for between 8am and 12. The driver was in my driveway at 6:30 am with no notice. My neighbors had to call and wake me to let me know someone was at my gate.
We were told our bed would be delivered in one week and then 2 days later got a call from the warehouse that it will be at least 5 weeks until its in stock and then they can line up the delivery. I wouldnt have been upset if they were honest up front with the delivery date but the bait and switch is ridiculous.
Nicole was super friendly and helpful!
Had a great experience at this store. They have the nicest furniture. Sales rep were knowledgeable and not pushy. Definitely recommend going to this store.
Adam was extremely helpful he made many suggestions and allowed us time to search on our own without being overbearing or pushy as a result of his help I was able to do all of my shopping in one place. Prices were great delivery free
(Translated by Google) Very good service, Mr. Jose is very kind and patient, thank you very much for your services. (Original) Muy buen servicio el señor jose es muy amable y paciente muchas gracias por sus servicios
I ordered a love seat through the store and everything went great. Jim, the salesman did a great job. He gave me a great price and free delivery Anytime I need new furniture, I will definitely talk to Jim.
Nice place. Great staff. Although delivery of items kinda stinks. 3 date changes.
A great experience with Ashley Furniture SRQ today. Sara the manager was fantastic and provided great service. Jason came in towards the end and was also great. We look forward to the delivery next week.
The sales rep was very knowledgeable and friendly. He patiently found me the best mattress solution.
I was treated exceptionally well from Jim. He met all the requirements I asked for.
I'm very pleased with the knowledgeable and friendly response I received from Shannon at the Sarasota store I had concerns after talking with customer service and she understood the situation and got the job done Thank you
Extremely positive experience.
I arrived to the store 1 hr before closing looking for a standing desk which I urgently needed for work. Everyone was kind and helpful and right to the point. I ended up taking a floor model that I could take home the same day because it was discontinued and got a great discount on top of it. I always go to this store because I can find nice furniture with reasonable prices and good customer service. I will be back again!
Amazing customer service. Adam was a good salesman.
Ashley furniture changed my delivery date twice so far. I am now being asked to review them before I ever have received my merchandise. I would certainly not shop there again. I ordered a piece from Rooms to Go the same day and it arrived as promised. And with Ashley, I’m still waiting.
Everything went well with the delivery
Salesman Jose was excellent. He explained everything about the sale expertly and graciously.
Buying at Ashley was a great experience. We were allowed to browse without any pressure. We were approached only once by our sales guy Adam to let us know he will be close by if we have any questions. Once we decided what set we wanted Adam answered all our questions and gave us a no pressured estimate. It was and enjoyable shopping experience and would highly recommend you seek out Adam.
Very nice store. With lots of beautiful furniture. Unfortunately the hurricane destroyed everything. So we,do not have our beautiful furniture anymore.
We had a great experience purchasing furniture for our home with Nicole at Ashley Furniture! She was so friendly, helpful and knowledgeable! I would definitely go back to Nicole for future furniture needs!!
Great customer service. Good selection. Timely, friendly, professional delivery
Our experience was quick and effective. Our sales rep made sure to find all available discounts and options.
Good experience buying and same for delivery. Delivery was prompt and professional.
We were seeking a reclining couch and reclining chair, so we went to an area that has several furniture stores. We purchased our bedroom furniture from Ashley’s years ago, so we know the affordability and quality is on point. We were greeted by Nicole at Ashley Sarasota. She inquired what we were seeking, steered us in the right direction and made herself available for any questions. After sitting on almost everything (which is a lot there) we found but we were looking for, but wanted another color. Nicole looked and said “No problem. We have it”. She even set up a delivery date that was quick and worked perfectly with our schedule. Delivery was smooth as well. We highly recommend!
1st time around Ben the manager was great! So we returned and Kevin Arel this time around was great as well! He was helpful and knowledgeable that once again we made another purchase! Definitely go to Ashley if you're in need of furniture. Ask for Kevin!
The salesman was Absolutely awesome no pressure no gimmick No backstory no nothing just selling great quality furniture for a reasonable price in out Wham Bam thank you sir
Murdock has done an amazing job to help us choose our furniture! We look forward to the delivery and ordering more as we complete our new home.
There was damage to walls during delivery that have not been fixed.
Great customer service and very satisfied with my purchase.
Dewane was a great rep, informative, helpful & patient.
We bought a beautiful painting with the help of Murdock
I like my couch (but it does feel much firmer than it did in the store, but im hoping it’s just because it needs to be broken into). I was very unhappy about the delivery service though. Besides it being $200, the people who delivered my couch were very unprofessional, they threw parts of my couch on the ground and were being reckless as they scrambled to rapidly put it together. I’m 5’2” and I could’ve done a better job. I requested a refund for the delivery but it was denied. Don’t recommend!
Murdock waa wonderful. A+
They delivered the couch and the guy took pictures of the front. Then he showed me the pic and I signed it. When he left I took a walk and and saw 2 spots that were damaged. I called the driver with in 2 minutes and he never pick up. I called him 3 times. Then I called headquarters and told them. They said they are in a process of the exchange. It’s over a week now and nothing is happing.
Prompt professional and courteous service
Jim at Ashley has been a huge help. We lost everything in a hurricane. Jim memorised the spaces I had told him and even measured from photos to make sure the pieces that we chose would fit or not. I can’t say enough to praise him. I’ll be sending everyone I know to work with him.
I had a great experience shopping at Ashley’s! I went in with a picture of the chair that I found on their website. The salesperson directed me to it in the store and I was able to try it out and ask questions. I went home to think about it and came back later in the week to order it. I LOVE this chair and am very appreciative of the terrific service from the sales personnel to the delivery people. I will definitely be back!
Great experience from beginning to end. The sales associates was very nice and helpful , the delivery guys were professional. The doors on the cabinet were not evenly spaced. The technician that came out to fix it was excellent. He explained the doors can be adjusted and did an excellent job. I am very satisfied with my purchase and all the staff I interacted with.
We bought 4 rooms of furniture from Ashley and most everything was fine. Bought 2 wood/metal bookshelves for $500 and couldn’t get the stupid stickers off of them which were in a conspicuous place. Why they were slapped on in an obvious spot is a mystery. I tried the usual windex, alcohol but didn’t want to ruin the finish with anything stronger. Well, Ashley isn’t about to help with that- the sale is final and they don’t care anymore. Buzz off. But the one piece that kills me is the huge and beautiful “Amiata “ chaise sofa. We are medium size people and we watched tv for a week on it and our CHEEK PRINTS have puddled the leather. They sent someone out and said yep that’s right. It’s puddling alright. Too bad, no can fix or return. I have bought a large blanket to cover the actual molds of our butts on this new sofa. So embarrassing front and center of our living room. Wish I could add the butt photos. Horrible quality leather and just no one cares at all to fix or mitigate the problem. Won’t shop there again. And will tell the world about my experience. UPDATE: emailed the customer service representative and she fell off the planet.. couple emails/questions and then nothing. And adding pics of our BUTT CHEEK SOFA FROM ASHLEY FURNITURE
A mess. Start to finish.
Horrible experience. Delay of delivery, poor customer service, rude manager. I canceled order and got refund. I will never buy from them again and tell my friends to shop elsewhere.
Horrible they suck!!!! And u can’t return anything!!!! Even if they deliver the wrong thing.. U got to so many things just to be told u got to do it again…
(Translated by Google) Very good service in the store, I recommend it 100%, excellent quality and everything very nice, Mr. José was very kind, I was satisfied with my purchase. (Original) Muy buen servicio en la tienda ,la recomiendo 100% excelente calidad y todo muy bonito ,muy amable el señor José ,quedé satisfecho con mi compra .
I really loved the process and customer service. The furniture was beautiful. I was only a little sad because I reached out to my sales person to add things to my order And I never heard back or got the extra things I needed to buy. That’s ok though: I’ll come back soon
If I could give it less than one star I would. I ordered a TV stand 1 August. Had to pay 100% for it and still don’t have it. Additionally, the day it was scheduled for delivery. I made accommodations for them, changed appointments, etc. to be here, Received a text saying delivery was on their way and would be there in 45 minutes, only to receive a phone call five minutes later, saying it was out of stock and would Have to reschedule. Here it is November one and still haven’t heard anything.
Ashley Furniture made ordering and having my items delivered so easy! Delivery men were nice, fast and efficient.
My couch was delivered and re-delivered five times possibly six, but it was so many and got to be so ridiculous that I lost count. They tried to send someone out to reupholster it two times and I was told both times by the person that it was not able to be reupholstered. The quality is terrible. Every couch they sent was damaged. Their furniture is horrible quality. Even multiple delivery men told me how bad Ashley Furniture is and that they would never purchase from them. My chair also came damaged and they had to replace it. I was given a $100 gift card for my inconvenience. I was also given a delivery date twice and they never showed up. I would not recommend purchasing from them. I could understand if something came damaged and had to be replaced, but this many times is a bit much. I even received emails from quality control letting me know they hand inspected my couch and it was perfect. When it arrived, it was messed up how you see in the pictures
I recently purchased a Altari sectional sleeper sofa and 2 end tables from Ashley‘s and I am delighted with them! Quality is superb and the delivery went very smoothly. I would definitely shop there again!
Our sales Rep was super helpful. Prompt and efficient delivery. Delivery men were polite, prompt and did awesome job. Would definitely go to Ashley when we need anything else.
Excellent! Customer service was superb!
Very friendly people, great prices!
Jim Hinchliffe was so helpful and insightful! Thank you!
Came to this location on 10/27/24 and not one single person approached me and asked me if I needed assistance instead they stood in a circle and were seeing “who was taller”
Adam at Ashley was fantastic! He was funny and had great knowledge about the furniture and what we were looking for. He was no pressure and super helpful! I was even able to change a delivery date because we decided to get it early! Thank you!!
I had a great experience buying a new sofa today. DBJ was nearby to help with questions but he gave me the space I needed to try all the options. He was super knowledge and friendly
We bought 2 rocker recliners in Aug and are very pleased with them. I wanted to wait a few months before reviewing. Our salesman Dewane K. was great. He wasn’t pushy with the “sales pitch” like other places. We are very pleased with our experience and wouldn’t hesitate to go Ashley’s again. Remember ask for Dewane.
(Translated by Google) I loved this place, all the furniture is of very good quality and the attention from Mr. Juan was excellent. (Original) Me encanto este lugar todos los muebles tienen muy buena calidad y la atencion de parte del Señor Juan fue exelente
Dewayne was very helpful and answered all my questions!
(Translated by Google) Excellent furniture. All furniture is quality. Very good experience with José, who helped us with the selection of the purchase and scheduling the delivery which was fast. The manager is also very excellent. Very happy with my furniture 😁 (Original) Excelente mueblería. Todos los muebles son de calidad. Muy buena experiencia con José, quien nos ayudó con la selección de la compra y programar el delivery el cual fue rápido. El manager también muy excelente. Muy contenta con mis muebles 😁
DBJ was phenomenal!!! Such a great help. Give this man a raise!!!
D.B.J was so helpful!
DBJ helped me so much! Great customer service!
DBJ was very helpful and knowledgeable. We are excited about our purchase of our new counterheighth stools. DBJ was great!
Don was great!
DBJ was so very helpful.
Adam was very helpful. Didn't pressure us and gave us time to make a great bedroom set selection.
Very clean helpful amazing Jose is wonderful🙏🏾
Claudia was wonderful and very patience and professional! Great customer service!
DBJ was amazing! Welcomed us, let us know to look around. Checked in once in a blue moon. Never hovered, no pressure to buy anything. Worked with us swiftly to finance, reconfigured a sectional lay out, was kind, courteous and generous. Highly recommend working with DBJ!
Great experience at Ashley Furniture in Sarasota! We purchased a sectional sofa and sales rep Adam Lumbra was very helpful and gave awesome service!
DBJ was very helpful and patient!
Claudia was excellent - very professional and knowledgeable of all products and we got the bedroom of our dreams.
DBJ was extremely helpful and informational. Great experience
Great salesmen DBJ
D.b.j was super helpful to my mother shopping for new couch. Def see him when you visit
DBJ super helpful @ they offer!
Great experience with this Ashley Furniture location and Don Brooks. We needed a couch ordered and delivered on a specific date. I called and the sales manager had someone call me right away. Don answered my questions and we had the order finished in under 10 minutes, super smooth!
Don Brooks helped with a tough sale and was patient during the experience.
I just went shopping for a new mattress and bed frame. Claudia was absolutely amazing and very knowledgeable about everything. She was very nice and made our experience there easy and enjoyable.
Dbj was very helpful and professional. The best!
I purchased a futon from the website with expected shipping within 3-5 days. My card was charged immediately and I received a notice stating my item had shipped. However the tracking link did not work and upon calling customer service after a week, it had never passed "label created". I asked to cancel the order, as I did not want to wait an unknown time for the couch to be delivered. I was told that a cancelation request through a different department had to be made and t hat I wouldn't hear back on the request for another 3 to 5 business days. They had no issues taking my money quickly enough, but do not want to return. So now I have no couch and no returned money. I would never recommend Ashley to anyone.
The manager Sarah was a pleasure to work with. She worked with us on the budget and met us with a reasonable price. Highly recommend!
Great selection to pick from and knowledgeable, helpful sales rep Don was great to work with.
Claudia was fantastic! Incredibly knowledgeable and sweet. The manager, Sarah, not so much (rude to customers and her employees). But Claudia was incredible!
I love the laid-back atmosphere that staff has created at this location. In my experience, they are knowledgeable and will do whatever they can to take care of you.
DBJ was very helpful and exceeded our expectations
She was very helpful, very informative, wonderful.
Great sales person. No high pressure
Sarah and Nabi helped my husband and I purchase a dresser to match a previous set we purchased. I love shopping at this location. The staff are very professional and courteous. Sarah was top notch.
Dewane was helpful from the minute we walked in to after we’d bought our furniture and walked out. He made sure we were taken care of and found exactly what we were looking for in our price range too!
DBJ was extremely knowledgeable and helpful during our couch shopping experience. We are very pleased with our couch and the service we received at Ashley.
Murdoch at this Ashley location is AMAZING! I needed everything - bedroom sets, couches, the works. Murdoch walked me through each of my needs with thought and care, including back and forth on five different couch options until we settled on the perfect one! The Ashley product is always great but it was Murdoch’s exceptional advice and patience that made the shopping experience top notch. Delivery and setup was also a breeze and it is an added bonus to not worry about the trash either! Everything looks beautiful and I’m so pleased with my purchase. I’m looking forward to returning to this location again!
Dewayne was a great non-salesman like salesman. The store experience was simple and straight forward.
DBJ was very helpful and knowledgeable, he had the answers to all my questions!! I will be definitely be coming back!
(Translated by Google) I finally went with my wife to definitively buy our furniture for the house that we bought in Sarasota and we were assisted by the manager Sara and the salesperson Beca, again the attention was spectacular, thank you again for your attention (Original) Fui finalmente con mi esposa a comprar definitivamente nuestros muebles para la casa que compramos en Sarasota y fuimos atendidos por la manger Sara y la vendedora Beca nuevamente la atención fue espectacular, gracias nuevamente por su atención
Sarah and Jose have been extraordinary with their stellar personal service, professionalism and patience. I will definitely be coming back in 2025 to do some business with this awesome team. Five star service. Highly recommend this store experience.
A lot of promises from sales person .., just to get the sale. $$$ Waited 5 weeks longer than promised for my delivery. But furniture is beautiful now that we finally have it
We visited the store on a Sunday and ended up purchasing a sofa and dining room furniture. We were pleased with the selection and available pricing programs. Our salesperson was great, (DBJ). Don was extremely helpful, but not pushy.
WOW! There is a first time for everything! I would highly recommend Nicole at Ashley furniture in Sarasota, who helped me convince my husband that we needed new living room furniture simply by being the opposite of what you'd expect from a salesperson at a furniture store - no pressure! Nicole understood from the get-go that when I said I wanted to look at some furniture, but that I was not ready to buy, that I meant it. She picked up what I was throwing down immediately, and for that I am grateful. She politely asked if she could text me pics of what I was looking at. She stayed true to her word and didn't bug me at all by text or phone call but when we were ready to pull the plug she was professional, efficient and beyond helpful. I will be recommending Nicole to all my friends and family! Thank you Nicole! You rock!
Claudia Mocaby was excellent sales rep and easy to work with
Had a great experience at Ashley furniture in Sarasota Fl. Great products , great prices , great service . Sara and Nabi were fantastic ...
Great experience and easy to work with. Dewane made the process very smooth and was helpful with all our questions.
Lovely service and great prices.
Don Brooks was incredible right from the greeting. He was patient, extremely knowledgeable and did not pressure us. We purchased 2 bedroom sets and we will be back to see Don for more. Would recommend Don Brooks to everyone we meet. Thanks for helping make our house a home Don.
This time it was better. We have been to quite a few furniture stores in the last couple of weeks. We have not enjoyed our experience because of the sales people but Jim H. at the Sarasota Ashley store was a refreshing change. We thought we had heard it all about the products we were looking at but he actually spoke with us and taught us and didn’t talk at us just to get a sale. The store closed and we still had questions and he continued to educate us even without us quite ready to buy anything that night. We went back the next day and specifically looked for him to make our purchases. We will be back for any future furniture needs because of Jim and the experience he gave us at this Ashely location.
Overpriced furniture with non-existent quality.
Had an excellent experience with Don Brooks, he helped me buying an oversized chair and I couldn’t be happier!! It’s beautiful and so comfy I may never leave my house again 😂Thank you, Don for great customer service and thank you Ashley Furniture!!!!♥️
Very nice staff not pushy at all and answered all my questions and my house looks beautiful highly recommend
Claudia was a tremendous help in helping me pick out furniture. She worked around my hectic work schedule and stayed in contact every step of the way. Thank you so much!
Jose is great! He moved around items, end tables, etc. to make sure we were able to visualize everything we wanted to buy. After being there for over three hours he even adjusted our order without complaint. I highly recommend this Ashley store and Jose.
Just want buyers to be aware of this potential issue. I ordered a $3,000 dining room set that was scheduled for a July 31st delivery. Out of my top choices, I went with this one from Ashley because of the delivery date. They delivered it with a damaged chair. It's clearly ripped. Instead of shipping me a new chair or immediately ordering a new part, they sent a technician out for a "stain". First off, they sent a tech yesterday without verifying I'd be home. I was 2 hours away when I got the call with the eta. I immediately called customer service, he was going to schedule it 2 weeks out because it was a "reschedule". No it wasn't. I never would have scheduled it for a date & time I wasn't going to be home. So he then got it scheduled for today. I specifically told him to note it is a rip in the fabric, NOT a stain, and would need a new seat cushion. Tech just left & guess what? It needs a new seat cushion. He seemed surprised it wasn't a stain so that wasn't even relayed properly to him. So now I HAVE TO WAIT 7 to 14 days for a part to be delivered when they should've just shipped me a new chair because I didn't pay 3k for damaged furniture. And I needed it now, NOT in a week or two. Where's the quality assurance? Who put a dining chair into a shipping carton with a rip in the seat & sent it out to a customer like that? I will never buy from Ashley again, nor will I recommend them to anyone. Side note, today's tech wasn't at fault, nobody communicated with him. And if delivering damaged furniture is an Ashley store policy, then I don't fault the delivery crew for following orders. And if you look at my review history, you will see that negative ones are rare coming from me.
Great selection of couches and furniture! Claudia was super helpful!
Awesome customer service!
Nadi my salesman was so patient and awesome. We spent 4 hours looking for furniture and he was the best. Sarah the manager was superb…
Don Brooks provided a lot of help, was patient & attentive. Great experience.
I had a better than expected experience at Ashley, our sales person Becca, was beyond exemplary, she was patient, informative, no pressure. Could not of had a better experience.
Service rep Jose was very helpful in terms of his knowledge and patience. Suggestive without being overbearing. The purchase, however, took too long because of slow Internet.
My husband and I went to the Ashley Sarasota store at 6:00 (they close at 8). Jim and Ben were both amazing. We were greeted by Jim who was great! We were buying furniture for our new Florida townhouse so we had a lot to pick out and we were only going to be in Florida from Monday to Friday. Jim didn't skip a beat showing us all of our options. He even went as far as looking at pics of my rooms and our measurements to see what would fit and what wouldn't. Needless to say we were there til way after the store closed which is when we were introduced to Ben the store manager who was also amazing. Both of them worked together to get us everything we needed. To say we were happy is an understatement especially when we got the phone call on Thursday that our furniture was being delivered on Friday before we left! Thank you so much, Jim and Ben, for your patience and expertise!! Our experience was fantastic! If you need furniture go and see Jim and Ben!!
Fantastic service by Jim he was very professional and broke down all the cost of the items . He was very knowledgeable about the system he was working and provided excellent Customer Service. I will definitely be back to buy at this store because of him and the quality and price of furniture.
Was given what ended up being incorrect info on some clearance furniture from a sales woman 🦆and when I came back the next day to buy the furniture, was told by another sales person very aggressively and unapologetically that was I given incorrect info, end of story. I left and 2 days later sent the sales woman 🦆a text saying I’d buy the furniture and got no response at all. Immature and unprofessional 🦆. I went and spent the $ elsewhere, much better quality future and experience, which I was more than happy to pay more $ for
DO NOT BUY FROM ASHLEY FURNITURE. Period. We bought several items. First issue was a promised delivery date, that was moved. No big deal. Our delivery came and out of 5 items, 3 were damaged. They also forgot to bring the cord for power from our chair to the wall. They rescheduled delivery for damaged desk, where when delivered they could not figure out how to make the desk work (it raises up and down) where they told me a service call was necessary. I had to beg them to troubleshoot it and figure it out. We are now waiting on a third delivery to replace a damaged chaise of which, has been a nightmare for them to even exchange. After 3 days of having to take off work, I'm completely unsatisfied. This is honestly the worst furniture experience ce we've had, and we've bought from tons of stores. The quality isn't worth the hassle.
Helpful sales associate. No high pressure pitch. Listened to our requirements and showed us what we wanted to see. We’ve shopped here several times and keep going back.
I had a great experience with DBJ today! He made sure I knew about all the sales and helped me decide which sofa to purchase. Very personable and easy to talk to.
Becca was great to work with over the phone.
The sales representative Don was very helpful and accommodating.
Salesman Donald Brooks was very helpful finding me the perfect recliner at a great price for my elderly friend.
Our saleswoman was knowledgeable and efficient
I knew exactly the dinning set I wanted
Pleasant without pressure
No one greeted us or asked if we needed help. We walked towards the back of the store, stopped at some sort of business desk and asked where the recliners were. A man behind the desk vaguely waved and said in the middle. Found the recliners. Spent about 20 minutes looking and left without anyone asking if we needed help. They obviously weren't interested in our money.
Don went above and beyond to help us find the perfect furniture for our new house! I highly recommend this location and working with Don!
Great saleswoman - Samantha. She really helped me choose a sofa chaise and I can't wait to get it! Very attractive as well :-)
Sam at Ashley’s furniture was an absolute delight! She was so incredibly helpful and answered all of our questions. Will definitely be coming back and asking specifically for her! She’s the best!
Don Brooks was very knowledgeable about all of the mattress brands and bases. Very professional and personable.
Ok
Although the furniture has not arrived, as it was only purchased today, the buying experience was pleasurable
I was in the store today and the sales associate was very attentive and quick ! I appreciate this efficiency and the ease of purchase! I would definitely recommend this location and sales associate(Donald Brooks ) He's GREAT!!!
Very helpful with showing me items I had already looked at online for a guest room and new options for a sectional in the living room. Great options!
Excellent Customer Service by Larry Chadwell at the Sarasota Ashley Store. He was very helpful without being pushy. A real Class Act as a salesman!
Don Brooks greeted me at the door and then worked with me on getting all of my questions answered. He did some research for me and was very quick to get the paperwork finalized for the sale. Great Job, Don!! Thank you!
DJB is the man
Fantastic shopping experience. Jose was super helpful and patient with us throughout the entire process.
Jose P was very helpful and patient with us as picked our new furniture.
Jim was very informative and very patient with us as we changed our minds back and forth several times before making our decision lol!
Becca was great and helpful!
We went to Ashley to shop for our new home in Florida. Kassey greeted us upon entry and gave us the space and time to shop the store on two separate occasions. We were successful in selecting master bedroom, living room and guest bedroom. Kassey possesses the attitude, demeanor and personality to be an excellent customer service rep. We thoroughly enjoyed working with Kassey. We need more furniture to furnish the house and look forward to returning to Ashley and working with Kassey. Thank you for your time!
My husband and I went to the store to get new couches today. Mr Donal Brooks was very helpful and knowledgable during our visit. We appreciate all your help and patience. Can’t wait to see my new furniture.
Excellent experience. Found what I was looking for, two chairs that looked good, were very comfortable and sturdy, and priced right. Arrived well ahead of promised date. Staff very helpful and knowledgeable.
Sales associate was pleasant and helpful. Some confusion about meaning of cash vs. Credit but we figured it out.
Came in hoping to find at least one of my desired pieces of furniture for my living room. Ended up finding an entire set as well as a completed bedroom. Sam analyzes her customer and is able to put your ideal room together like it’s an art form. She’s great. If you go to this store work with her.
(Translated by Google) Excellent attention from José Peraza (Original) Excelente atención de José Peraza
We were helped by Sam and we loved her, our experience was so nice and productive. She’s the best!!!
Loved working with Sam at Ashley Furniture She got my look and put it all together quick and easy! Ask for her when you visit Ashley Furniture in Sarasota
(Translated by Google) Very good service and everyone very friendly Including José, who was the one who treated me with great affection. (Original) Muy buena atención y todos muy amables Incluyendo José que fue el que me atendió con mucho cariño
My husband and I went shopping for a living room set and a dining room set. Our sales person was Sam Spiegel. She was amazing!! She was letting us roam around to find our perfect furniture. We didn’t find the living room set we wanted but found the most beautiful and perfect dining room set. I recommend Sam at Ashley to take great care of you! She cared about what we wanted and understood that we wanted a particular type of living room that, unfortunately, the didn’t have! If you go to Ashley Furniture in Sarasota….ask for Sam!! Thank you Sam!!
Sam did a terrific job
Johnny was amazing. Very knowledgeable and helpful.
Kassey is such a wonderful sales representative. Gave us space to look, but was available as soon as we had questions. Overall great experience at your location in Sarasota
Thanks for all your help today Don Brooks! You made our experience smooth and enjoyable today
We just got done shopping and found the perfect couch for our new house! Big thanks to Don Brooks for explaining our options for financing and making the process super easy. We can’t wait to see our new couch in our new home!
Larry was great to work with!! Even made the efforts to come in on his day off and did a phone order with me as well!! Go see Larry for all your furniture needs! Not pushy just helpful and most accommodating!
Stopped in to look at a specific end table, not on the floor as expected. But the team was able to share details and offer free ship and 72 hour return if not satisfied with the item.
Nicole was incredibly helpful in our furniture purchases. We had a nice experience. Appreciated how responsive and reliable she was!
Don Brooks is the one that helped my daughter purchase her bed and he helped my purchased a couch. Bob left us alone until I was ready for his assistance and answers to my questions. Look for Don the next time you are at Ashley furniture!!! 😀
Larry and the staff were awesome did a great job 😀
Sam is a sheer joy and a pleasure to do business with......if shopping here, just ask for her, you will not be disappointed
Don Brooks was super helpful in helping me find a couch. Would definitely ask for him!
Don Brooks was very helpful and just a pleasure to work with. We were so happy with our sofa. Don made the experience a pleasure and we will definitely be back to finish decorating our.new home.
Didn’t have the selection of beds we were hoping for. The sales staff were helpful and nice.
Thank you to Sam and Ben for helping us figure out all the problems we had! They were very understanding and helpful getting everything done with us and we appreciate it very much because we know it’s not always easy for them as sales people. I recommend if you come to Ashley to find Sam! She is amazing, helpful, and understanding. Always make ensure you have the right items with your sales person so no problems occur! Very grateful they understood our mistake and we understand them. Thank you again for helping us and being super understanding, we appreciate your guys help so much! Great people and a great store!
Our sales rep., Sam was wonderful. We purchased the chairs on her day off and she made herself available to assist us.
Don (DBJ) was awesome and incredibly helpful for our sectional shopping experience. He was knowledgeable and friendly while giving my husband and I enough space to discuss and consider multiple options. Highly recommend asking for Don!
Becca was very sweet and professional at her job thanks so much for helping us
Becca was helpful and professional
Greeted immediately with a smile, fast professional service. Nicole was very knowledgeable. Give that lady a raise she deserves it!
Nice furniture. Great sales!
Return policy is awful, uncomfortable recliner. DO not deal with this company.
Sam and Ben took great care of us! Sam helped me pick out the couch that I wanted and answered all of my questions very thoroughly. It was nice to be taken care of someone who cares and is hardworking!
Had such an amazing experience! Sam helped me find everything I needed!
I went in ready to purchase new living room furniture. No one aknowledged me and I did ask if there was anyone who could help me on the floor and no one ever came. Shoppers who came in after me were helped right away. Lost business. The only reason for 2 stars is ample parking and decent selection of furniture.
Very helpful and professional
Don Brooks was very courteous and helpful. We actually have been back for multiple purchases and always ask for Don. Terrific customer service skills.
D.B.J. was incredibly knowledgeable and helpful. He gave us space to shop so we felt comfortable and not pressured, keeping an eye from a close distance so he could head over and answer any questions we had.
Wonderful working with DBJ today!! Very knowledgeable and got us a great discount!!
The best furniture store. We have been doing there delivers for years. Thanks Ashley home store team !
Purchases of a sofa was easy with Sierra. She was so helpful without being pushy Delivery went smoothly, on time
Don Brooks was my salesperson, very knowledgeable and professional. He greeted me and showed me options available on the particular furniture style and color that I was looking for. No pressure, he allowed me to take my time and answered all my questions. It was a pleasure working with him. I can't wait to get my furniture delivered and set up. Thank you Don
Jim was very informative and a very respectful person to work with. He knew what he was talking about. Now we know what we want. We love, Jim
This review and the 5-star rating is solely with respect to Mr Ben Maratta at the Sarasota, FL location. We ordered from the store over the phone with one of the store sales folks a complete bed (headboard, foot board, side rails, foundation/box spring & mattress). It arrived and once assembled for us we notice that the headboard & side rails were one shade of grey (very dark) and the foot board was the correct light shade. We contacted Ashley and worked with their customer service and escalation departments. We sent pictures as requested with a detailed explanation. Time went by and nothing. I called the person I originally spoke with and who took the claim but she did not return my call. A few days later I called back and spoke to another person who said he understood and would take car of it but for some reason it still showed in their system as an open order and for which it was not paid. A few days later still nothing and no call back as he promised. I then drove over to the store and met Mr Maratta, the (Assistant?) store manager. He right away addressed my issue. He looks dup the matter on the computer, saw all the notes and my pictures and sent e-mails to those involved to help resolve things. This was on a Saturday. He then called me on Monday to advise that he had not herd back from the last person I spoke to and to whom he e-mailed and advised that he e-mailed another person to try to shake the matter lose and have it addressed as unfortunately, he could not handle the problem and exchange at the local level. A day or so later I received an e-mail from Ashly advising that we would receive an exchange on a specific date. We did in fact received and exchange and now have a matching headboard and foot board (they forgot the rails but we have decided to live with them rather than go through more aggravation in dealing with Ashley's customer service (a true oxymoron if ever there is one!). There is no question in my mind that without Mr Maratta's efforts and follow through, we would not have a matching headboard and foot board. He is a standout.
Our experience with sierra Williams at the Sarasota Ashley store was absolutely amazing!! She went above and beyond!
Your rep, Jim Hinchcliffe, went out of his way to locate the dresser we wanted, and was very helpful in completing the sale.
Becca was exceptional, definitely ask for her when visiting. Great furniture and competitive prices.
Our sales girl Sam was EXCELLENT!
Great transaction, good products purchased(dining room chairs and a love seat), A++. Great store in Sarasota.
We had a great experience with her.. she was very helpful courteous and knowledgeable… would recommend shopping there
Amazing service and product!!
Jonny Leon in Sarasota Ashley was awesome Very knowledgeable, friendly and thorough
Great customer service from Becka/Becca (not sure how to spell her name)! I was so indecisive and she helped me measure, choose colors, ponder sizes and configurations, and was EXTREMELY patient, kind, professional, and beyond helpful. THANK YOU! Update: the couch and chair are perfect 😍 I desperately needed a chair for my mother who has started coming down to help with my kids and has a bad back, but my old sectional was too big to add a chair to the room. Becka came up with the shape of this couch, and then found a smaller electric recliner with colors that complement each other well in addition to matching the theme of my home. It looks so good!!
Sam was awesome! Thank you Sam for all your help picking out my new furniture. I will come back to see you!
My experience was amazing! Sam was so welcoming and patient with us as we looked for a sofa and dining set. She even came in early the next day to help us finalize the purchase. Overall 5 out of 5 on in-store service!
Literally the worst. Never received my bedroom set. Tried to get a refund, not only did it take longer than a week, I didn’t even receive the full refund. I will never return. Do better Ashley.
Sales person Larry was friendly and helpful without being pushy.
Had a great experience with buying furniture, Dan is a great salesperson!
Great customer service, no pressure to make decisions & great selection of furniture really enjoyed our experience.
Dan O. is an awesome furniture advisor! Thanks to his help we got our new bed. Wonderful environment, clean store, lots of selections! :-)
Our sales person Sam Spiegel was wonderful, she spent time showing us multiple options and explained everything and answered every question. Would highly recommend Sam!!
My salesperson was Sierra; she was excellent! She was attentive to my needs. She was professional and exuded superb customer service skills.
Great value and beautiful furnishings.
This was my first time ordering a large piece of furniture over the phone and the experience was very pleasant and simple. Now just waiting for it to arrive and see how that goes.
We came in there today around 3pm with my family. Dan greeted us immediately and helped us whenever we called on him. My brother in law is also an employee for the company. He was with us as well and they didn’t give us no trouble with providing us with employee discount. I totally recommend Dan and Sarah (manager) was a pleasure to work with. I just purchased a new home and they took a lot of stress off me with furnishing my entire home.
Don was a great, gave us space to shop but was there when we needed him.
We had an absolutely wonderful experience at ashley home furnishing! Our sales person, Hilary was absolutely wonderful not high-pressure was accommodating and listen to our real needs. Her manager, who is the manager of the bed department, as well was very informative and a very nice person. If you want the real deal and not some high-pressure sales people don't go to furniture warehouse. Go to Ashley home furnishing!
Nicole was friendly and knowledgeable and made the process so easy!
Sierra was fun to work with and she listened to our needs. She showed us the perfect piece and did not waste our time. We would highly recommend working with her. Thanks Sierra!
Becca made the phone ordering process very easy.
Nicole, my salesperson, was very helpful and accommodating. After I left the store she provided information through texts. She was great to work with!
I purchased my bedroom set from Sarasota location.. delivery came so late and missing parts.. I called the store to ask for help with this issue but sales person was very unprofessional and hang up the phone to my face… delivery guys great .
Loved the sales person Sam, knowledgeable, knew her product. Showed us a few things and let us browse, then we purchased the item, can't wait for delivery. Would definitely refer.
Had a wonderful experience. Nicole was knowledgable, kind, patient and went above and beyond in helping us find the perfect living room & dining room set.
Five stars for the store itself for great service but one star for the delivery service. My table came with a damaged corner and therefore the delivery people called to set me a technician appointment for a repair/replacement, but not only that they come on the wrong date, they also showed up unannounced - while I was away from my phone (I was at Orangetheory fitness class so I missed their last minute call)
The bed we purchased was fine except the foundation was way too high and they will not let us exchange it for a lower one. Quoted us “Once you sign for it you own it” unacceptable and now talking with corporate
Sierra is the reason for the 5 stars. She was the only kind sales agent who introduced herself and offered her help. There were 2 gentleman who acknowledged me 20 minutes after walking in but everyone else is lacking some training. I was about to leave and just purchase online but Sierra was so helpful and nice that she changed my mind. IF YOU EVER VISIT THIS LOCATION ASK FOR SIERRA!!
Everyone was doing their best! Unfortunately Clayton G put in my phone number incorrectly when I ordered the table and chairs over the phone. He thought he had corrected it but today when I called to have the delivery date changed, it was still incorrect. The people I contacted to get it changed were very helpful and nice to me about this error but it was a great big hassle having the incorrect phone number still unchanged. Thankfully I got this straightened out before they called to let me know about the delivery. And unfortunately it took a lot of time to get to the correct person for the correction to be made.
Becca M from the sarasota store was great! We love our new bed
Bought a sectional reclining sofa. Delivered as promised and replaced chaise portion as it didn't fit the space. Good customer support. Very pleased.
Nicole was very helpful showing me the dresser i wanted to buy and then ordering it for me! it was super quick. She was also very nice and friendly
Sales associate, Johnny was very good. Would recommend him to others.
Sierra was very helpful in finalizing my purchases. Her suggestions and knowledge helped “seal the deal.” Signing w/ that great pen was the clincher…….lol
Great shopping experience at Ashley. Ended up finding not only our new chair and half with ottoman, but also ended up buying new bedroom end tables and a family room rocker! Great store for sure!
The salesperson was very helpful and kind, giving us time to make decisions and ready to help us.
The sales gal was very friendly and helpful. She was able to help me make a good choice for a mattress.
We purchased two bedroom sets for $6,000. They arrived damaged. We notified the store within 20 minutes of the delivery of the damage to three pieces. They refused to replace them until they had someone out to try to repair our brand new furniture. After several days and many phone calls during our vacation, they agreed to replace the items. Except two of the three replacements were damaged as well. We ended up taking only one replacement piece and no other resolution was offered. We stayed home two days of our vacation for the deliveries. We won't purchase anything from ashley again. We are very dissatisfied.
Daniel was our salesman and he was an absolute pleasure to work with during our 4 hour shopping trip! He was professional and VERY patient with us. He was thorough and made sure we understood all of our options. We can’t wait to see all of our furniture in our new house!
Jim our sales was extremely knowledgeable and help direct us to the purchase that matched what we were looking fire without being pushy.
Very good communication and sale.
We are having some furniture delivered to our Florida home which is always difficulty being remote. Nicole made it so easy; this was one of the easiest things I’ve done. I will definitely go back to wrap up my shopping. Than you Nicole!
I had a great experience from the moment I walked in the door. My sales person Don Brooks Jr. (DBJ) was terrific. No pressure, knowledgeable and patient. Was able to furnish an entire Condo in one shot.
Showroom is a delight to roam for furniture you would like to complete a room. Found 2 Chairs with help from Becka to our liking. She allowed us to roam at our leisure and did not get pushy. Easy to work with😄
We got just what we wanted at a reasonable price. Nicole was helpful and very nice.
Great experience! My sales lady was knowledgeable, professional and personable. Would I shop Ashley's in the future?...you bet I would! I recommend them highly!
Great price. Helpful, friendly salesman.
Nicole was great! Sweet, helpful, no problems at all! Definitely see Nicole for your furniture needs!
Nicole was so amazing, she went above and beyond to get us what we wanted. Super friendly, patient and personable. If you need any new furniture, she’s the one to see!
Very disappointed ,Very disrespected. Maybe it was my luck. Im gonna leave it at that. I work customer service, I train people to fine solution and solves problems just to make sure customer knows we care. But some businesses work like a machine they lust the touch with the customer. Even the lady on the phone she talks like its a record message. Im canceling my order
Kevin went above and beyond but everyone was very friendly. I found a nice set of patio furniture for our lanai and felt it was very reasonable compared to other stores in the area. It was of good quality too. Would definitely recommend.
Terrible selections. What happened to their style?
Becca went above and beyond and provided 5 star customer service when helping my husband and I look for a mattress. She personally took the time to reach out to another Ashley store after I left to get the deal I was looking for and help get me into my dream mattress. I would highly recommend working with her.
Everything started ok. We walked in, said we were just looking and we were left alone to walk through the store and look. We sat and talked for a couple minutes about what we wanted to order. Then my husband walked up to service desk that was surrounded by associates only to have every single one walk away from him as he approached. What a shame!! We were prepared to purchase 1 bedroom set, 1 bed, 2 mattresses, and a coffee table. Looks like someone else will get our business.
(Translated by Google) They should also be more attentive to Hispanics, it took 20 minutes and no one helped us, I had to look for help🤦♂️ (Original) Deberían ser más atentos también con los hispanos paso 20 minutos y nadie nos ayudó tuve que YO buscar ayuda🤦♂️
It's the product ( a mattress) I purchased I didn't like at all. That was a total mistake! And of course, I was just told it's not returnable. I don't believe I will ever purchase anything else from Ashley Store.
Sales person was very patient and helpfull! I purchased and had it delivered when I needed. The only negative is that Ashley advertised zero financing. When I went to pay, I received a long explanation on how stores are independent and they did not honor the advertised promo. Quite frankly, I had other options but had other furniture that matched so I had to pay by other means. I was very disappointed that the Ashley brand is SO disconnected. From a customer standpoint, all should be seamless.
If you are looking to purchase furniture be sure to work with Eunice Younger! She gives undivided and unparalleled service. She helped me tackle my issue when others just passed the buck. You will not be disappointed if and when you work with her.
Yuchin was very friendly and helpful! Wonderful person! Great shopping experience 🙏🏼
The staff was friendly. However, they didn't have any furniture in the store that was on the website so we could actually try it out.
Awesome service quick delivery salesman was very knowledgeable great experience
Bought a beautiful table. Will add photos when it arrives from their warehouse.
Friendly and helpful! Don Criss was very accommodating
Beautiful store good service.
This store has been great to deal with. Nicole is outstanding! She listens and understands your requirements and works seamlessly to provide exactly what you need. She uses her keen sense of style to match you with the right furniture and accessories. She has great follow up and makes the entire transaction easy and fun. Ask for Nicole!!!
Sierra at the store was amazing. So helpful and kind. I was so happy with the experience. If your looking for furniture in the area she’s the one to see.
Nicole was very helpful and patient with what we needed. Truly went beyond to help us.
I purchased from Jim before and went back due to my positive experience with him!!
We had a great no pressure experience with sales person Yuchin on selecting a new fabulous dresser/mirror set for the bedroom.
Delivery never showed up and the Manager of this store was the definition of Rude.
Impossible to get in touch with store via phone call. Called customer service numbers and transferred 4 times only to be transferred back to the store where they didn’t answer the phone again. Took 3 hours of my time to make a simple change to the delivery date. Horrible customer care.
Don Brooks was out contact. 32 years in furniture sales answered all of our questions. Was familiar with products. Did not follow us around but made an effort to check with us every few minutes my kind of sales person in a furniture store. did a nice job from start to finish. Got back to me with my questions via text. Set me up to pay the bill with a credit card and we we were done in 15 minutes.
In all the frenzy and detailed to-do’s involved in a long-distance move, probably not my best and brightest to choose Black Friday as THE day to buy new furniture for a house that many states’ away, buuuuut it was Nicole’s absolutely wonderfully kind, patient and helpful voice over the phone that gave us the confidence to move forward! Though we know of the Ashely brand and its commitment to quality products and customer service, getting put thru to Nicole when contacting the Sarasota store and letting her professional guidance work magic by making sure we got the best deal possible, we knew we were in the best of hands and that this one part of our move was going to be saaahmooooth! We can’t thank Nicole enough for listening to us, providing us with all the pictures, prices and information about our purchase which had to be done completely via phone and now we’re actually starting to really looking forward to making our new house our home with a really amazing new Ashley sectional that will hopefully have our family and friends’ gathering for years to come!
Jim at Ashley Furniture - Sarasota worked with me to outfit my son's new apartment. We were not in town, and Jim corresponded with me via email and phone to make sure we were fully satisfied with our purchase; and a quick conversation with Sales manager Ben assured me of the financing options that were available to us. I would highly recommend this store.
Salesman was knowledgeable about the stores products and what I was looking for
Explained quality very nice young lady
Place is nice. All of there employees are very nice people! Lot's of nice stuff for fair prices. Just bought a patio set on sale. I'd definitely go there again.
Salespersons were rude won't go back
My kind of store! Great furniture and reasonable prices! Sales girl Nicole was very professional answering all questions but giving us our space. I’ll be back!
They ordered the wrong color and over charged me. I hope they make it right
Sam greeted us at the door and walked us to the selection of barstools that Ashley carries. She was very professional and allowed us to discuss and choose the stools that met our needs. She worked with us on price and delivery options. We were really surprised at the low price and the great quality of the product. Everything was as promised and we love the barstools! I highly recommend Sam and Ashley furniture for your furniture needs!
The store itself has good products, the staff and sales folks are good. I have an issue with how things are delivered. The delivery process is horrible and need to be revised.
Wonderful experience with Don Brooks at the Sarasota store.
Great customer service
I was connected to Nicole by phone on Monday and she texted me photos of platform beds. We communicated by text and email and I had my items purchased all within 24 hours. Nicole was very responsive and friendly. It was actually an enjoyable transaction!
Becca was extremely helpful, knowledgable and patient. Highly recommend her to family and friends.
Good service, knowledge people.
Great help and was very grateful for everything. Excellent job and helped find what we were looking for at a great price. Thanks
Sam did a fantastic job helping us find the perfect mattress. Thanks Sam
Sierra adams is a fantastic sales person,Sierra is very nolagable on furniture and treats her customer with upmost respect
They have a mixture of choices unlike other furniture store that focus on one style. Great service too.
Dan was very helpful. I also feel that he was very honest in the pricing. Great to work with.
JIm was extremely helpful while not being over bearing. He knew his product and was able to answer each of our questions. It was a wonderful shopping experience.
Dan was very professional and indeed patient and did not rush us at all and we were able to make the choices we liked.
First impression excellent. Johnny, our salesman superlative. could not have asked for a better experience. Will definitely return to Ashley HomeStore for future purchases.
Sales person Yuchin was amazing! Found my special piece that I needed and found it on clearance at a very good price with delivery. I will return for more furniture.
Great experience! My salesperson Yu Chin couldn’t have been any better. She was knowledgeable + professional, friendly, patient.
Sierra helped us find the Maravel sofa that we saw in the electronic flyer. It is comfortable and more attractive than shown in the photo. We were impressed with the quality and reasonable price. We also bought the Skempton dining set. Josh helped get our delivery scheduled. We are excited to receive our new furniture and recommend Ashley for furniture in the Ssrasota area.
Great selection and very knowledgeable and helpful staff!
Nicole was so helpful! A+++
The couch we purchase from Ashley Home Store slants on both of the ends of the couch. I have called customer service many times and even had the couch replaced but same thing! I am so upset and I can’t believe that we just have to except the fact that this couch slants. It’s uncomfortable to sit on! We recently had another person come out and take pictures of the couch but no follow up! They’re just trying to get us to go away and I really want my money back! But at this point I’m ready to exchange the couch. It’s not fair that we should live with a defective couch!!! Maybe someone reading this can reach out to us and show that Ashley is going to do right by their customers!
We purchased a mattress, cover and pillows…our sales agent Steve was informed, patient and professional. Seamless experience!
Jim was so awesome… helping me pick out the perfect pieces to complete a beautiful living room. His attention to detail is superb. The entire time making sure that I saw all of the options available.., while still keeping in mind what I wanted. I will be back. Oh and the selections are great. Comfy and Cozy
Sam is the best!!! She is professional, kind, and extremely knowledgeable. We would recommend her to anyone & everyone shopping for furniture at Ashley! She made our experience so enjoyable! Thank you Sam!!
Quick and easy sale. Bought an occasional chair off the floor.
Nicole excellent! Polite, professional and efficient!
Ashley sells everything and delivers “ nothing “ , this has happened several times, NEVER again buy from Ashley !!!!!
The staff was attentive yet respectful of our need to wander on our own. Once we found a sofa we liked he quickly attended to us. The sectional we wanted was in stock which was a welcome surprise. Delivery was scheduled for less than a week out. The whole process was easy and stress free.
On our first visit into the store, Steve was super helpful and patient with us as we searched for a new couch and discussed customizing one we liked. We didn’t purchase that day, but Steve still remained helpful over the phone when I had questions the next couple weeks. When we returned to purchase, Steve wasn’t there, but his coworker Dan stepped in to help us finish our decision making and purchase. Dan was also very kind and was very clear about the details when walking through the purchase process with us. Overall great experience!
I had a wonderful experience yushin She was very helpful showing me around. Explaining To me, questions that were asked. About the furniture again, she was very helpful. And overall, a wonderful person. I would love doing business with her anytime and would refer to my Friends to her.
The best furniture shopping experience with Sam!!! So excited to have a nice couch!!
Sam was awesome. She was really patient and gave great advice. She made it really easy.
Yushin was awesome! So funny and friendly and helpful! But i was not happy after I paid $140 to have the sofa delivered and then charged another $40 when I added an occasional table that i could have clearly taken with me! And it was $109 table! 🥴😳 I really want that additional delivery fee refunded!
Await delivery - delivered on time by Jamal great worker professional - Steve S at store knowledgeable and good man to deal with - going to return for more!
Experience is based online. Purchased table which came damaged, so requested right away with customer service for replacement table that's not damaged and they would not. They told me I had to go donate the damaged table and since I do not have a vehicle to drive it anywhere or lift it myself I told them and all they said was that was their policy. Customer service reps hung up on me twice and their phone lines were horrible and kept disconnecting. I sent them pictures like requested twice and all they would say is I HAVE TO go donate it but as a customer that's not my responsibility. I told them I will leave it outside and they can come pick it up and do whatever they want with the damaged table but to send me a new one that's not damaged and they wouldn't even do that. This is the WORST customer service I have ever experienced and will never buy from Ashley's again. Sorry I am not one to leave negative reviews but this just was absolutely ridiculous.
Work with Nicole, she’s the best!
Very nice saleperson, smooth shopping
Great selection of furniture very helpful salesman!
(Translated by Google) Excellent attention (Original) Excekente atencion
Patty is great. She listened to what I was looking for and found the perfect pieces for me.
My wife and I were greeted right at the door and asked if we need any help, we said we were just browsing and we had a pressure free experience! We wound up getting something and the sales team was very helpful. Stephen was great and very friendly!
Great experience. Steve greeted me and was available if I had questions but let me look on my own until I found what I wanted. I went to a few other places but ultimately called and ordered what I needed through Steve. Can’t wait to get my new sofa.
Excellent customer service experience Steve was great. Quality of our dining room table and chairs and server table is beautiful and excellent quality! Thank you Steve!
Had a very good experience
Showed visual very helpful
Becca was awesome great personality and extremely helpful. we got exactly what we wanted at a fair price
This store is awesome. Becca was amazing. She helped us out and give us ideas of what we needed. She even suggested designers were weren’t thinking of. The Entire experience was smooth from beginning to end. Will always come to this location for furniture. Thank you Becca.
Polite and very quick service
I called about a certain item, and the sales man was very helpful. When I came into the store, I asked for him, and he immediately took me to the item. I wanted to see which I then purchased.
We were very happy with our dining room purchase however, when trying to purchase pieces of a clearance set, we were unable to pick and choose.
I found exactly what I wanted and the salesman was very helpful and friendly.
Good service
DBJ was great to work with!
Great furniture and service at a fair price but I had a hard time reaching the store post purchase with questions.
Outgoing and energetic sales person!! Very helpful and made buying a bookshelf FUN!!
Great salesman. Courteous and knew his stuff
Amazing store. Staff is very friendly and helpful.
Sam was exceptional! She walked us through a difficult purchase and was very patient
Sam was absolutey great!!!
It took way too long to get confirmation and hard copy of my 10-year warranty email for my purchase. Purchased on 8/26/23 and after several emails only just received the info today 9/8/23. Unacceptable especially since it was all done by email. Also, we had to arrange and pay for our own pick up from the store and delivery home for the purchase. They said it was because it was a "floor model" that they do not deliver. Who ever heard of such a thing? RTG will be where we purchase the rest of our furniture for our new home.
staff very professional and helpful. Good selection in a variety of styles.
Very positive experience. i was greeted by Pattareeya Klaewkla coming into the store. She helped me find exactly what I needed and checked me out. The only negative was that after paying for my purchase we had to go to another desk to have inventory checked out before I could leave the store. It seems like that could have been handled without me being there.
Nice ! Steve is great .
Our salesperson was wonderful to work with. Nicole!!!
Clayton was extremely helpful and made the process very simple.
I came in this store on Tamiami Trl in Sarasota a couple weeks ago to look for sofa, table and bed for our new house. Stephen G helped me and I had everything all picked out. I came back with my husband, asked for Stephen, and he helped us very thoroughly get everything we needed and set up for delivery. Great service!!
Patty was a delight as my sales person. She was very informative, and answered all my questions..She was very professional,
All my furniture arrived today and I can’t be happier! Mi sales rep was Nicole, she was extremely patient and very nice person, she made the experience just so much easier and pleasant. Thank you!
Becca was amazing! She was kind, professional, knew her business and design and the store stock. She knew what she could do and couldn’t do. And when it was all done, Management worked with me on price and made it work!
Sam helped us with some great furniture. No high pressure just common sense. Something hard to find in today’s world.
I bought Havalance cocktail table, end tables and TV entertainment unit. I love them. However, my cocktail table had glaring gouges in the table that were painted over and I didn't see it until the delivery guy left. You are suppose to have 72 hours to report which I did. Now they are saying it is suppose to be like that. My whole house is wood furniture from Ashley's and the rest has been great. Still working on getting it replaced.
I was in this store 3 or 4 months ago, I was returning from work, I was dirty and even so they treated me very well and I said I would go back to buy my furniture for the new house, well today I went back and bought a table and 8 chairs in money with the same seller who attended me and in a month or two I'll be there again
Nicest bunch of people to deal with. I had an issue not with the store but the warranty department. Lori Jackson stepped up to the plate & resolved my issue on a Saturday! Thought I would have to wait until Monday. Shout out to Sarah Kennedy , store manager, as well. She's assisted me in the past . You can tell she encourages a positive workplace, the sales seem to enjoy working there & are happy to help.
Great customer service from sales associate Jim. I was having trouble paying online and he was able to help me complete my order.
Great experience. The chairs we ordered were very high quality, packaging was top notch, not a scratch on anything. The showroom was very easy to navigate and we had Shonté working with us who did a great job! She made our experience very nice and quick! Definitely recommend
Awesome 😎 selections and Nicole was a rockstar salesperson. She helped me as I sat I. 10 recliners.
Overall a positive experience at Ashley. My wife and I had been there a couple of times and were helped by Aaron each time. We finally made a purchase today. No pressure and knowledgeable sales person.
Excellent exlerience
If I could give no stars I would where to begin first I came into the store and tried to get a payment to go through for $5k dollars there system kept going down and wouldn’t work I finally decided to pay at store for bed frame where they told me I’d have it next weekend Sunday I finally called to confirm the order and now it cannot be delivered till Sept 9th I spoke to a rep and they tried to get it sooner but couldn’t they than proceeded to transfer me to the store where I was hung up on from there I had to call again and the response was the item is back ordered and couldn’t be sped up so the sales guy lied about delivery and also even having the item in stock I decided to goto the store to see what options I had and they weren’t much they offered me to get another style but than decided that it still couldn’t be delivered till after the time I needed it the store manager was very dry quick to talk and offered no solution other than to cancel which when they took my money it was immediate but take 48/72 hours to get the refund the whole experience was a sham customer service skills non existent other than one person who tried to help very disappointed don’t waste your time with this place it’s just a name and have mediocre furniture at best
Salesman was wonderful. He understood whatever we said about what we wanted, knew where, in the store, everything was, and answered every question quickly, and spot on.
Very quick. Salesman showed us exactly what we were looking for, we picked our item and we were done. Was very pleasant and went smoothly.
Drove 45 minutes to purchase 3 bedgear pillows and a mattress protector only to find out that there was only one protector in stock and they wouldn't sell it to me because company policy is to not sell the last stock item. So your company fails to manage the items stock so the customer has to suffer. They offered to order it for me, but why not sell me the item and then you order more stock? Manager was extremely rude. If I wanted to order the item and have it shipped to me I would have ordered direct through bed gear. I've always been an Ashley customer but not anymore. The new corporate policy is turning away money I guess.
The customer service here is great. Johnny has always been great to work with.
Absolute WORST customer service in my 54 years!!! Will never buy a thing from Ashley again! If you want a furniture company with solid customer service who stands behind their products and services, go anywhere else! Would have given ZERO stars if I could!!!
Jim Thank you for helping choose beautiful pieces to compliment my house. Salesman Jim at Sarasota store was wonderful! Very helpful and cordial at all the times. Delivery guys were also very Great ! 10*****
My family and I love going to this store, it is always clean and welcoming. Johnny is an amazing sales rep and always help us find the best furniture suitable for our house.
Staff are always great, white glove delivery team are fantastic, Sierra and Dalton worked wonders for us making sure our issue was resolved ASAP.
Friendly, knowledgeable & most importantly not pushy. (Nicole) Great selection & wide range of styles.
We were helped by two associates. They were both very helpful.
Would be chic and fancy budget furniture
Greeted immediately as we walked in the store. Loved that our salesman Steve didn’t hover over us we walked around. All questions were answered.
I purchased a brand new couch, but it arrived defective. I requested a replacement, but instead, I received a terrible repair job that made it look like a second-hand store purchase, even though I paid full price.
Very nice store and great workers.
We paid a lot for our furniture and went ahead and paid several hundred dollars more on insurance because we have pets and things happen. We made sure to ask and clarify multiple times before purchasing, that the insurance included cleaning or replacement of the furniture for pet stains including urine accidents. Well, it happened our pup had an accident on the ottoman . We filed a claim and were instantly denied because “damage was caused by a pet” we have spent 1,000s over the years at Ashley but will never shop here again, and we will be making sure no one we know or work with does either. Looking into options moving forward in order to get our money back.
I absolutely recommend Ashley Furniture!! Salesman Don was great! Between him and Sara, they got us the furniture we were looking for and the price we needed. I will definitely be back!
I just want this one of five pieces ordered/delivered replaced. Ordered online and items were delivered and set up on 6/10/23. A problem found after they left. Being a holiday weekend (Juneteenth) I reported it asap which was 6/13/23. They sent a tech on 6/24/13 and he fixed best he could but drawers (this is a 5 drawer chest) didn't open smoothly, wobbly and resistance. They first said they'd replace (based on my photos and videos) but then said they had to send a tech to confirm my photos, this happend on 7/22/23. He told me he did the best he could but the tolerance allowed and the material being pressboard, he could only do so much. On 7/25/23 the email came in that my case was resolved per tech report. I bought new and want new (new working order) product. Ashley online customer service is unacceptable. My word and the visuals don't matter to them.
I am so very very happy. I have been working with Johnny from Ashley in Sarasota for a few weeks now planning for my new furnishing for our new condo. We love in Illinois and so much to do. Johnny was amazing. Did the keg work and it is all done. I am now here in Sarasota and stopped by the store to see everything and I love it. Johnny deservingly had a day off so I met Steve from Arizona who waited in my. He was so accommodating, took me around the store and I saw all my purchases to be delivered. Thank you everyone I love Ashley's. Polly Doyle
Very nice!! I was met at the door with a smile and a friendly hi how are you!! Jim Hinchliffe was very helpful without being pushy!! Very much appreciated!!
The worst customer service experience in my 61 years. Got an email and text saying our new bed would be delivered between 9:00 & 1:00. 1:30 no delievery. Call 800 # and on hold for 20 minutes and told they need to research more and will call me back. An hour later no call. Call store directly and gal takes the info and says she will call back. An hour and a half later, no call. Call back and ask for the manager. She says he's not available but will take off the delievery charge and the bed will be delivered 4 days from now. This morning we donated our current bedroom set so we don't have a bed to sleep in now. I ask again for the manager again. She says she will give him a message. Another hour goes by and I drive to the store and confront the manager and he won't even tell me that I deserved a call back. He knew I had been trying to figure what was going on but Ben couldn't be bothered returning my call. Cancelled the order and went to Mattress Firm cross the street and ordered the same exact mattress and will be getting Monday and even saved me a few bucks
Very pleasant shopping experience. John was quite helpful, without being intrusive. Scheduled our delivery on a date of our choice, and handled everything professionally. Will shop there again.
Terrible Service!!! Waiting for a refund and exchange for already 3 weeks
Our salesman was knowledgeable about their products and very low pressure.
Had a great experience shopping for a new king bed for my guest room. Found just what I was looking for. Knowledgeable, no pressure sales and delivery is scheduled within a week of my order.
Ashley furniture was a great experience and the sales staff was very helpful! Thank you to Stephen Grohman for all his help!
Lovely furniture store carrying a variety of styles. Many of the furniture stores here carry mostly coastal style furniture. That's OK if you have a home right on the beach or it's just a Snow Bird's home, but for those of us who are year-round residents, I for one don't want my entire home in 'coastal chic'. Ashley's has more variety than most stores and they make their own furniture. They quality is good without being overly costly.
I will be back.
John was an excellent help. Very attentive and went out of his way.
Great experience and Steve is a fantastic sales person. Very knowledgeable and helpful.
Dan at Sarasota store was very helpful and patient.
The salesman was pleasant. He spent time looking at various items with us. He also checked for any available discounts…… can i say more?
From start to finish just terrific! Both from the sales side to delivery excellent.
Smooth transaction
Sales girl was not pushy and was very knowledgeable. Was able to answer my questions. Pleasure working with her. Will return again. Thank you!
Be sure to ask for Sam, she is very knowledgeable, not pushy and allowed us to browse on own time. She’s great and made the experience stress free.
Very well done. Not too pushy. Furniture stores are infamously aggressive, but he was about right.
Ashley has good customer service.
Caveat emptor!!
Experience in the store was very good, however, setting up delivery seemed to be a bit difficult. Finally got it worked out.
Pat was great- very helpful And kind. Not pushy at all.
This store has great customer service! I moved to the east coast of Florida but still do my business with the Sarasota store because they are absolutely amazing. They must have a great leader
This is the worst place to buy furniture from. Deliveries are never on time, when they deliver the items are damaged or wrong. Their customer service is based outside the USA with people who have no clue what’s going on. There’s much better place to spend your money for furniture than Ashley’s!!!
We found just what we wanted and the piece was delivered in a few days. We are pleased.
Had to call and place my order, John was great. I was able to order my items and have them delivered, all in the same week.
Great experience. Wish they would have offered shipping of clearance item, even if it was at a price, so I did not have to handle it through a third party.
The sales person Clayton was great but furniture on the showroom floor seemed expensive for the quality & workmanship.
We recently bought a new home in Sarasota and after visiting a few furniture stores we opted to purchase from Ashley furniture. They had a great selection and their furniture was comfortable and reasonably priced. We were able to lock in some good memorial day sale prices and are looking forward to enjoying our furniture when we take delivery in October. Johnny our salesperson was patient and very pleasant to deal with and made our shopping experience very positive. Thank you!
Shonte was very helpful. She helped us throughout the whole process of purchasing a couch and made things very simple. Lots of options here. Will be coming back.
Steven was awesome! Very patient and listen to what I wanted and didn’t try to push things I didn’t want on me like some sales people. If you need something or just wanting, he's definitely the guy! Thanks Steven, cant wait for my new furniture to come it.
Great, Timely service. Stopped by the store in Feb, and then went back to VA. Selected the furniture at a store in VA, then called it into our salesman at the Sarasota store. Fast and efficient. Even saved some dollars.
This was a pleasant experience. Had been looking for a specific type of oversized recliner. Was shown several by a lovely man named Johnny, no pressure and the perfect one will be delivered this Saturday.
(Translated by Google) I really liked their customer service😊👌 and my people that's not all, in Ashley everything is cheap and with good quality furniture and you find everything to your liking and within reach of your pockets.😉👌 (Original) Me gustó mucho su atención al cliente😊👌 y mi gente eso no es todo,en Ashley es todo barato y con buena calidad de muebles y encuentras todo asu gusto y al alcance de sus bolsillos.😉👌
Great service
Aaron was very helpful and thorough.
My experience at Ashley was excellent. My boyfriend and I were looking to get a new sectional as we were moving. Upon entering the showroom we were greeted by Shonté, who was exceptionally helpful, kind, and personable. Furniture stores aren’t always the most fun place to be, but she made it a fun, relaxing experience! We didn’t want the piece assembled as we were going to move it to our new place upon delivery, and Shonté made it happen and we received the delivery early on the day promised. She even followed up a little while later to make sure all went smoothly. Would 10/10 recommend this place, and ask for her if you go in!!
Our sales associate was amazing! Thanks
We purchased this sleeper sofa 2 months ago. Our first issue was the refund of the delivery payment of $194 that was charged. After several text to our salesman and me threatening to just return the sofa for a full refund did action get taken but not till after I drove over to the store. So finally that is done and now I'm battling a claim where the mattress backing was cut and I have again sent several text again to our salesman and have received very little information. Now I guess I'll make another trip over to the store in person. This will be the absolutely last piece of furniture we purchase from this store. Our salesman John I feel is stuck in the middle and actually feel bad for him. Just beware should you have any issues with refunds or anything it could and probably will take forever and you staying on top of every day. Very poor for a business of this size.
Hello, my experience was bad. Some part of the furniture which I ordered were dirty and smells bad, now I have a hard time to prove it to customer service.
Very accomodating and helpful.
Our saleswoman Nichole was very insightful and did a great job of helping my wife and I get the furniture we needed.
John Fleming has been extremely helpful with our long distance shopping experiences. Highly recommend him and Ashley furniture
Terrible customer service! I bought furniture for my husband who i was admitting into residential memory care unit The delivery guys didnt attach the headboard to adjustable frame turns out it wasn’t able to be attached nor did delivery guys call me or tell person who let him in to his room. I personally didn’t realize it until day before he was admitted ( 5 days after delivery) when i was making the bed It literally fell down on the mattress! I had to hurry and find someone to remove it Took a week to finally get someone to call me back from customer service When they did, they said it was outside of their 3 day return policy! The headboard would’ve fallen on his head when he raised the head of the adjustable mattress ( that i bought with headboard) Keep in mind this was bought and delivered to a memory care unit!!
Great quick simple order within mabye10min Thank you
After my purchase, tried calling the store several times, but no answer, no call back. After 3 days of trying, finally someone answered. I requested a sample of fabric or at least a pillow before my June delivery of living room couches, so that my decorator could see to pick paint colors for our Florida beach house. I was willing to pay or give a big deposit, but they said they were not a high end store and could not accommodate me. I’m very disappointed and not sure I will keep my order or cancel. I spent $3,600 on my living room couches.
Thank you to Sam for helping us find the perfect bed frames today! She made our shopping experience very easy.
My salesman was very efficient in helping me find exactly what I was looking for with no upsell’s. I’m a fast shopper. I was in and out of that store with my new patio glider in less than a half an hour. Delivery is in three days and I couldn’t be happier. Great job to the guys from Ashley in Sarasota Florida!
The salesman made 4 colossal mistakes regarding an order of 4 pieces of furniture. He has 2 of them being shipped 2 months early to the wrong address for delivery and set up, and the other 2 are being sent UPS to the wrong address of an apartment that the construction has not been completed until one month from now. He assured me that he would ensure that deliveries would be to the correct location and on the correct dates. Sloppy and careless customer service.
Beautiful pieces but poor customer service. It took us over two hours to check out on Saturday 4/22. We purchased items on clearance and no delivery available, only though a third party vendor. We purchased regular items as well, with regular delivery. Third party vendor arrived and we were missing a recliner, the very first item selected on clearance. We went back to the store and the young man that worked customer service on 4/24 wearing a blue wrinkled shirt was very bothered by having to help us. He called a manager that didn't want to honor an additional discount for the problem of having to arrange an additional delivery.
Aaron is a great salesman!
Nice furniture
Buying furniture from Minnesota for our house in Florida was out of my comfort zone, but Shonté in Sarasota helped me refine our choices, double/triple checked the order for accuracy and found a delivery date that fits with our move. Her caring, calming, positive personality was so appreciated.
Outstanding customer service by John.
When I walked in the service was great and once I found what I wanted they were great with assisting me on my purchase, quick and easy process!!!
Trying by phone to reach a store salesperson was extremely frustrating. It took at least 6 tries to get through. I almost gave up.
No high pressure from salesman Jim- but always available, attentive informative and personable.
MOTHER’S LUCKY DAY!! She won the GRAND PRIZE $2500 and picked out a GORGEOUS new Sofa, TV Stand and End Table. Thank You Ashley Furniture and the Dynamic Duo Sales Team of (JIM & BEN)
Bought a bench made in vietnam,workmanship on draws just ok
DO NOT BUY FROM HERE! My wife and I had purchased a Dining room table set and chairs in store and on delivery the table had scratches all over the legs of it so I called to complain. Customer service told me that they would take $200 off the table if I was ok with keeping it with the damage to avoid having to wait for a new table and deal with pick up and new delivery. I decided to accept the table with the rebate but little did I know that if you accept a rebate it voids the one year warranty. No one from Ashley told me this and I did not find out until out of the blue they canceled my technician appointment for a defective issue where im getting white rings on the top of my table out of the blue. I tried calling the store manager and never got a call back to discuss options. I called corporate customer service and they told me sorry can't help you call the store where you got it from. I have spent easily over 20k on furniture at Ashley over the past few years and to be treated with such horrible customer service and care is extremely disappointing
Update: If I could put 0 stars I would! Someone reply to this review and now the reply has been deleted! I have sent an email 1 week ago and no one has contacted me! I placed an order in Nov. 2021 I was supposed to get part of my order on Feb. 2022, it was March no noticed, I called and was told that I was supposed to have gotten my order but it was delivered to another customer. That I should have everything by May, because they don't do partial deliveries and there were things missing. June came nothing, call again that in August, we really wanted that furniture, and there were gonna give us an extra discount for the inconvenience. Call in by the end of August to find out my credit card authorization was canceled so they cancel my order without noticed, plus my down-payment still not refunded and then when I try to re-purchase they said now my order is $1000 more...and that they can't price match. I'm I just wanted the furniture I purchased on the beginning. If I would have cancel my order they would've charge restock fees, but they can cancel without noticed and not re-open my order with the same price and items. They need better customer service. This is unacceptable and unfair.
Unboxed my bed frame and the headboard was broken. Ashley refuses to repair or replace. Spend your money at a company that’s trustworthy, not Ashley home furniture
Worst piece of furniture and extended 5 year “warranty” that covers nothing I have ever bought! Cheap materials and craftsmanship. It looks good at the store and I’m getting to think that they have better quality pieces in the showroom but in reality this store furniture is the most low quality and not necessarily cheap. I have bought IKEA pieces that last longer that this sofa-chase. The resiliency of the cushions and foam is gone only after 18 months with normal use. You may think it was abused or jumped on but trust me when I tell you to go and spend a little more and go to Macy’s or any other furniture store that sells quality. Also, customer service is really bad. The lady who answered the phone suggested to get rid of it and go back to buy a new one at their store, are you kidding me? After buying a couch for $1800 and paying for their useless “5 year warranty” for $250? A decent couch is expected to last way longer that 18 months! They know they sell trash! Stay away from Ashley!
Great selection. Informative salesman. Forgot his name. Not pushy at all.
(Translated by Google) Very professional who attended me (Original) Muy profesional el que me atendió
I went there to find a cabnit for my living room, Shonte' is who helped me, she was awesome, no pressure and there is a table I want she went out of her way to carry a piece of the table to see if it would match the cabnit, as my house is all open. She didn't make me feel stressed, it was actually fun for me, I usually dread going to furniture stores, I will be back to get another piece and will definitely asking for Shonte' to help. Great experience for me
I had an absolutely wonderful sales person who knew what he was doing and was very responsive. However I was only purchasing a couple of clearance items (low $) and the purchase process for doing this is ridiculous. Not to mention that other staff were dismissive when they saw my purchases. Ashley has no idea if I would have spent $5000 on this visit, and now they will never know.
Dan was our man! Thank you Dan for helping us find just what we needed!
Great selection of outdoor furniture and Don Brooks is a gem of a salesman.
The sales associate Josh was very friendly, helpful and knowledgeable . Great experience!
Terrible experience. Never informed that furniture would arrive unassembled. Wait for 20 minutes for customer service and then be disconnected. Will never buy from Ashley again.
Stephen G. of the Ashley home store near Sarasota, FL was a fantastic sales associate. He made the process as smooth as butter, and worked with us every step of the way to furnish our new home! Thank you Stephen for making our visions of furniture come true!
Very professional
Can I leave no stars??? We are so frustrated! We bought a NEW couch about a month ago… it was delivered and assembled by Ashley’s home delivery. That night we realized the chaise lounge and the love seat were squeaking. We called within the 72 hour window and they said they had to send a technician out to check it out… the First visit he took our BRAND NEW couch apart and sprayed lubricant on it… still didn’t work. He came out yet again and replaced a piece inside… still didn’t work. We called right after that and they said they had to send a technician out to check it out AGAIN in order to start a return process… technician came this morning and told ME that it was a frame issue and there wasn’t anything they could do. In his report he put that it was up to their standards and now we’re not able to replace it… if this is your level of standards that is sad. Yes we have the 5 year warranty… which obviously doesn’t mean anything accept paying extra for the fun of it. Highly DO NOT RECOMMEND Ashley furniture to ANYONE! Look online… there are actually people putting lawsuit’s together for this exact issue… beware!
Great service!
Every part of this purchase was a horrible experience. The weeks long delay for deliver, the order coming in 3 different shipments over weeks, the poor quality of the furniture, broken furniture arriving, the wrong piece being delivered, and much more. I would never advise anyone to make a purchase from Ashley. The people at the store passed me off to a call center who told me I couldn’t order a replacement part for a $1k bed frame that broke conveniently after the 1 year warranty. The couch is cheaply made also..I would rather use furniture from Goodwill than shop here ever again
Very pleased with this staff especially Samantha Spiegel and Jeannie Ritchie, and place with the quality and prices
Becca was helpful and knowledgeable!!
It was nice.
Extremely disappointed in the lack of customer service. Called to complain about a situation and They were very rude to how they spoke to me and made me feel like their lack of communication was my fault. I felt I was getting no where. Needless to say , I will not be recommending Ashley to anyone. I have yet to hear from their management team to see how my issue can be resolved. Not holding my breath.
Great experience with Johny at t he Sarasota store. Great price and service
We had a great shopping experience with Dan Ochman. He was very patient and helped us choose the best bed to fit our needs. I would definitely go back to shop at Ashley and ask for him again.
Salesman was very helpful
My husband and I needed to order some barstools for our outdoor tiki bar and have them expedited due to family coming in to town. Joe was professional, efficient and very friendly which made our shopping experience very pleasant! We will be shopping again soon and will definitely shop at Ashley and work with Joe!
Ashley carries wonderful styled furniture. Dan our sales associate was terrific, very patient and very helpful, and no pressure. We will be returning soon to continue furnishing our home. High Recommendations!
Thank you so much Stephen Grohman for the awesome Customer Service at Ashley’s Furniture Store!! we were just going to “look” but we really did want to buy furniture😁 and we started with a couple of desks, then looking at dining room tables. You helped us go through the process of figuring out exactly what our needs and then when it got to the couch, you actually looked up our address since we moved into a new home, mapped it out to find the perfect couch for a house. We are so excited it was such an awesome experience and I have a feeling you stayed after your work hours were done and we just wanna let you know how much we appreciate you. !! Bobbie & John
Stephen Grohman Is a real asset to Ashley furniture stores. He guided us through the process of furniture selection, and we never felt pressured On any decisions. He was very patient with our indecision. The quality and prices on the furniture was a nice surprise. We were also surprised by the amount of options on display.
I purchased 4 counter height bar stools from Ashley for $400. They are an "in stock" item. It was not a custom order. I was out of town so I ordered them on line with the help of a sales person at our local store. They were delivered to my home but i realized they were too short for my counter. But because I called the store after 72 hours they informed me that it no longer could be returned. Everyone should know that Ashley has a return window of 72 hours. Unlike overstock, or Macy, or Target or most stores. My salesperson did not inform me. I would never have placed the order and never will buy for Ashley in the future.
Dan was great!! Very knowledgeable and helped us pick out a mattress also quickly and efficiently check us out! Thank you so much !
Johnney Leon was great
Worst furniture purchase we’ve ever made, If zero stars were an option that’s the score. Normally I do not write unfavorable reviews We ordered a patio set (sofa/loveseat/2 chairs/end table/coffee table) July of 2022 the assembly was horrendous and items were put together incorrectly and damaged, we also noticed our set began to fade and discolor. Ashley actually did replace all but one of the items and once again we noticed fading and discoloration on all of the pieces, this set is on the COVERED portion of our lanai. The sofa and loveseat are also warped and not holding their shape. We called corporate and we were directed to contact the store manager as we were outside the 72 hour timeframe for a return. We went into the store and were rudely brushed off by the manager who stated this was above his pay grade and redirected back to corporate. This went on and on, back to the store manager this time a different one who actually took the complaint seriously and apparently took it to her regional manager. The outcome was we could reselect other furniture at over a thousand less than what we paid for this patio set, or replace again. The entire time we have asked for a refund, we were told again to go back to corporate and I was just told once again we cannot get one. NO RESOLUTION! We will never do business with this manufacturer ever again. Please take the time to look at this defective product. Update 6/2024 the furniture is now 3 different colors, never was resolved.
Jeanie was so helpful and pleasant to work with! She helped us find the perfect sectional for our family.
Purchased two separate couches for our new place. Don Brooks was very helpful while we looked, no pressure at all and was very patient! It was a pleasure meeting and doing business with him!
They had a lot of variety of furniture and we were satisfied with the free delivery charge. It’s centrally located.
Stephen was an excellent salesman. Very knowledgeable and helpful!
Sales team was very helpful in tracking down details of a mattress order from 2018. Hayden was extremely helpful over the phone & Jim H was in store next day when I purchased the new mattresses
We shopped a big haul in Ashley's Tamiami location. The store staff were amazing and super friendly, especially our rep Jim. He made sure to keep in contact with us to ensure a proper delivery time frame and took the time to help us pick the perfect pieces for our new home. After delivery, there was a missing piece to 1 of the dressers. I called the 800# and was put into contact with a very nice representative who took care of the issue fast! The reason for the 4 stars is because there is no way to directly contact the store or your rep. When calling the # on Google, it puts you to a customer service line that has to ask for the location you're trying to reach, they call and then patch you through (if you give them a valid reason to have to speak to the store). I spent countless hours trying to contact the store because I had questions that weren't able to be answered through the customer service people. Another note: they did a fabulous job at keeping us informed of our delivery time-frame. But the driver never contacted us 30 mins prior, so it was kind of a rush situation because we didn't have a heads up like they said they would do. (They give a 4 hr window). The furniture is nice and the sales rep was helpful though! And the delivery people were friendly and efficient!
Salesmen are not on the same page and give different information. They also hang up on you & just let their phones ring. Purchased a floor model bed and as the customers, we had to disassemble it ourselves! Was told they weren't licensed to help. Neither are we! If a headboard toppled over and cracked one of us in the head it wouldve been a liability for the store. Other retail chains I've worked for wouldnt allow the customers to load product, because of liability issues. Makes sense. Now, im pregnant, my fiance and i had no help whatsoever. The fellow customers held the doors and were more friendly! When I worked for Ashley Homestore in Orland Park, Illinois we never did this to customers! Very disappointing!
Great price, great selection, great salesperson.
John was professional, knowledgeable and courteous….
Don Brooks gave us great service with knowledge of the product. He was personable and eager to provide exactly what we were looking for in patio furnishings.
Jim was absolutely amazing! He helped me pick out my entire living room setup. He made suggestions based on the color of my floors, cabinets, and helped me pick out an amazing setup :) Jim is the best!
Absolutely unreliable repair service. They change appointments without notice and don't show up when scheduled. No accountability at store level or above.
Jan 24th update I was supposed to get a call bout the afternoon delivery of the 24th received no call or anything. After waiting on the phone over 25minutes for a store manager I called the customer service # and found out the sofa cushion hadn't arrived at the warehouse. the delivery will need to be rescheduled when the cushion arrives at the warehouse. This is the poorest customer service! Worst experience ever! We ordered a sofa and Loveseat from Ashley store in Sarasota and it was delivered on Dec. 8th. The love had a defect in the fabric. the delivery guy took a picture and was going to follow up with the store. Didn't happen! I was then instructed by customer care to take pictures and submit them which I did but customer care said they need 7pictures(should have told me the first time). Called my sales rep and he said this was Ashley's procedure, when all they had to do was give me a replacement cushion. It has been three weeks and I never heard anything. Called the 800 number on my claim and the system directed me to the Ashley store in Port Charlotte(WHICH IS CLOSED!). Finally got someone in customer service and they said they were sending a technical out on Jan 6.(no one notified me of this!) to inspect the defect(why have me send pictures?) their whole customer service system is the worst ever. I should have refused delivery of the love seat. I tried a number of times unsuccessfully to talk to the store manager. I would never recommend this store their system and customer service is awful!
Absolute nightmare to deal with - it’s amazing how bad their customer service is. We purchased a new bed two weeks ago and the salesperson had to call us back 5 different times to confirm the order details. Then, after notifying us we wouldn’t receive delivery for 6 weeks - we decided to cancel the order. That sales person must have quit because we never heard back and are still waiting on confirmation that the order was cancelled. Every time we call the store, no one answers. Do yourself a favor and avoid this big box retailer. Find a company that cares.
My husband and I met Becca over the phone this summer. We live out of state and needed to furnish a condo in Sarasota. Becca has been super helpful in picking items for us according to our likes and dislikes. She helped us purchase a bed and foundation over the phone! We finally met her yesterday and she is a sweetheart. We purchased two additional items from her and I'm sure we will go back.
Absolutely loved Megan when she worked there she was amazing and was always looking for the best deal for me not for her commission
I bought a new house recently in Bradenton. I needed new furniture for the place and recently spent over 4 thousand dollars at this store to furnish the place. I paid for "white glove " service which means they will assemble all of the items. The delivery truck arrived at around 7:30pm and the drivers were in a hurry. They immediately said they would not be assembling the coffee table because it would take too long. They also didn't have the stools which accompanied the kitchen table I purchased. Their help line is useless. I had to drive twice to the store in Sarasota to get their attention. After 2 weeks we eventually got the stools delivered. After waiting almost a month of looking at the huge box in the living room, my wife and I decided to assemble the table ourselves. It took about 3 hours. Some white glove service. We got a credit on the delivery only after driving 30 minutes each way to complain. The furniture is nice but that's only part of the equation.
My wife and I could not believe how comfortable we felt at your location. What made it even better was the personal touch that Steve Schettler added as our sales representative. We want to send him a warm Thank You, for the respect and manner he showed us. We will keep his business card handy for future purchases at Ashley Furniture... Thank you all. Perez...
Our salesperson, Steven was great.
Josh was my sales rep. He came up to me as I entered the store found out what I wanted and within 10 minutes I had selected the perfect recliner.
Steve was absolutely fantastic helping us find a bedroom set. The system is glitching and we still don’t have our copy of transaction for our records, but that is not on Steve.
The associate was very helpful in finding exactly what l was looking for.. Thank you so much for your help.
Jeannie was incredible. She helped me get furniture for my whole house. She was amazing, organized, informative, and just overall great! Highly recommend this location and her. Couldn’t have done this without her. Thank you!
Josh Miller was an exceptional associate. Very knowledgeable. Listened to what I was saying so he was able to take me right to items that fit my style and my budget. And even made me feel secure that delivery would go very smoothly and he around ba available if there were any issues. For someone who does not like to shop it was a very pleasant experience. 😉
Sam was amazing in helping us find the perfect sectional for our home. She was able to answer all of our questions and made the experience great! Thanks Sam!
I stopped into the store for an outdoor patio set with fire table. Upon entering the store, everything was very well lit, organized and clean. I love the way they put rooms together and give ideas for accessories. The staff were very friendly, and low pressure. My associate was Josh Miller and he was very laid back yet knowledgable about everything I asked. I always come here first because I love the furniture, warranty, delivery timelines and ease of purchase.
This shopping experience has been a nightmare, at this point I just want to cancel my order, but they are making this even a nightmare, what is so hard, just cancel order, but no..I am still fighting with them, customer service refuses to escalate call or let me file a complaint. And won't give me confirmation of cancellation, the woman said it can't be cancelled until its been delivered, WHAT!!!! Why so then can charge me for item leaving warehouse, c'mon, somebody help, this is worse experience of my shopping life.......
Called store, Saleman , John , answered immediately and answered my questions, I drove over to store within minutes, he met me, , (this was the 5th store I had contacted that day, and visited .. ..this was an urgent purchase and I had no time or interest in browsing and he was aware of that.. He took me immediately to show me what I had called about, demonstrated use and helped with sizing…it was a recliner lift chair , .promptly arranged delivery and I asked about a sofa, he did not try to “sell”, me., took me immediately to the sofa that would work in the colour and fabric, but showed me immediately what was in stock and I purchased it, with the same delivery period..
Yesterday I had the pleasure of meeting with John Fleming. He was very knowledgeable and helpful in guiding me through my purchase. Highly recommend!!
We had the most gracious lady working with us and tried many avenues to help us Canadians purchase for our US home. highly recommend her.
Brittany is exceptional! Not only is she very knowledgeable of her products, she is fast, efficient and obviously cares about her customers. She went above and beyond to make sure I had a perfect transaction. I will definitely work with her again!!
Trent was a low pressure salesman who gave us his time to look at various options. We finished up choosing something different than we had originally considered. We’ll pleased with the result too.
Ashley Sarasota Store!!! Worst experience in my life. I bought all the furniture for my house in march of 2022 and I payed in full. They promised to deliver as soon as my house was ready to move in the delivery guy who opened my the boxes ripped a hole in the couch. The dining set is missing so many parts to finish assembling the table, and I’ve been waiting for around 40 days and the parts haven’t gotten here yet. I hope they resolve this issue soon. Definitely don’t recommend.
Great delivery experience! Delivered as promised and fully assembled. A+ !
Clayton made the purchase simple and easy! A++++ experience!
Becca and Stephen were great. Very knowledgeable and helpful.
Johnny Leon was my salesperson and he was as great. Very informative regarding the furniture, the financing, the service contract. And mostly very pleasant. I will be returning to make more purchases from him.
Loved our patio dining set. Salesman was great. Not pushy. Thanks
Had the pleasure to have Jeannie help me. She is the best . We found a bedroom set. I thought it was too big. So I ordered the bed and dresser without mirror and 2 night stands. They delivered and put everything together but my room was bigger than I thought. So I called her and ask if I could add more because the room was exactly bigger than I thought. So I went back and ordered the additional dresser that came with set and bed seat bench. With pillows. Jeannie said its ok it happens all the time. But everything was seamless. I will definitely order more furniture from Ashley and Jeannie.
The salesman was very helpful and friendly and enabled us to find what we were looking for in record time. It was a super experience.
Sam Spiegel at the Sarasota store was easy to work with, pleasant and helpful. She represents your store and your brand very well.
John gave us an amazing experience. He greeted us at the front door with a smile. While we browsed for our perfect bedroom set, he made sure he didn’t crowd us, but was always nearby enough if we had any questions. He was extremely knowledgeable about mattresses. We had the best customer service experience we have had in a LONG time. We left with the perfect bedroom set ordered and the perfect mattress, and even better? Smiles and excitement for our new furniture to arrive.
Marble round table with single wood and metal base….just love…contemporary but not over the top modern….works well my rustish sleek leather chairs Called the store today in reference to drlivery and they were very helpful
Excellent service people.
Becca was the best! Listened to what I needed and made the rest very easy for me.
So far I am delighted with the experience I just had purchasing a new kitchen table and chairs. Hopefully the delivery is soon and goes as smoothly as the purchase
Horrible service with Ashley employees delivering wrong information to customers on products and selling them anyways. Furniture delivered was broken. Delivery company very unprofessional and rude. Will never use again! Highly recommend not using them.
Ashley ..more like trashley
The salesgall Samantha was amazing whit helping us to get all the furniture -so pretty much there was one stop ,we got pretty much all the furniture was looking for and luckily they had everything in stock and they was able to deliver in next 2 days which is amazing too- prices and experience overall great 👍👍👍
Great price on a great set
Easy purchase seeing furniture in store and not online. Salesperson was very helpful and professional. We have had many good experiences in this store.
Johnny is the best out of all the smother stores I have been to he took he time with me with no pressure at all if anyone needs furniture go see johnny he help me out so very much
Trent at the Sarasota Store was extremely helpful and informative. The customer service is above and beyond!
Ordered a desk and a couch in July. Here we are in October and I am still dealing with the headache. They delivered my couch and damaged my wall and door frame in the process. The next day they delivered a broken desk. Instead of getting an exchange they needed to send out a repair technician. The technician said he couldn’t repair the desk and was confused as to why he was even sent out. After weeks of no shows, or forgetting to load the new one on the truck I decided to return it all together. They never showed when scheduled to pick it up and when they finally did, here I am 10 days later still with no refund and a damaged house. Ashley’s has the worst customer service and the dispatch team doesn’t know what the heck they are doing. You definitely get what you pay for and this was a lesson learned. Cheap doesn’t mean better. Take your money elsewhere.
Found what I wanted online, contacted my local Ashley Store, spoke to a sales person (Steve) who sent me an email invoice...paid for my new sideboard...waiting for a delivery email...fast, simple, excellent!! Too easy!!
Don aka DBJ helped us out today picking out some new furniture for our apartment. Super nice guy and a great artist as well. Highly recommend going to him for your furniture needs!
Very bad contact information
We purchased some furniture and three hybrid mattresses. Delivery was on 9/18/22. With the exception of one mattress, all was fine. The defective mattress’ top layer has been filled unevenly - there are bumps and valleys where there shouldn’t be (which is quite easy to tell because I have its twin that looks like it’s supposed to look.). However, getting the defective mattress replaced has been quite the frustrating experience. Customer service is quite unresponsive; after sending in photos, per their request, there was no further communication. I called back the next day. A rep said a technician will have to look at the mattress and gave me the first available date: 10/12/22. (Another three weeks without a mattress that you can sleep on!). On 9/20/22, I went to the store, hoping that a customer service rep there could help me expedite the replacement. I was told that in the computer system, there was a note that there would be an even exchange and they’d call me to let me know when that would be. There still has been no call and I have a sinking feeling that they just said that to get rid of me. (The mattress in question -Ashley’s own brand - is in stock; if I ordered a new one today, I could have it on Tuesday.) I dread reaching out to customer service again which is probably what they want. This has soured us quite a bit on Ashley. UDATE: I gave up on calling customer service and decided to just wait for the technician’s visit. The technician came out Wednesday, 10/12/22, in the morning. He was nice, took a bunch of photos and said I should hear in 1 - 2 days from Ashley. I called them Friday afternoon and spoke again to a nice rep who said that the matter was still pending review and confirmed that the technician had uploaded his photos. She was going to send the matter to an „escalation“ team who would review it on Monday (10/17/22). This is now beyond frustrating; how can it be that after a technician comes to the house & sees a clearly defective mattress, that there is no mechanism in place that automatically results in the scheduling of a replacement mattress? Ironically, while on hold waiting for customer service, the phone propaganda is relentless about the importance of a quality mattress and the high quality standards of Ashley.
Trent was great and very helpful. He showed us what we asked for and gave us helpful information. Quick and easy purchase.
On May 13, 2022, we received our 2-seat power reclining sofa from Ashley store, Sarasota, after waiting over four months. That same week, after the delivery, we moved from Florida to Georgia not knowing that our one-year warranty would be cancelled for doing so.- We did mention it to the sales person, but he did not offer any advise regarding their process. We did buy a protection plan from GBS Enterprises, through Ashley... 2.5 months afterward, the leg lift began to act up by going sideways instead of straight up as it was supposed to. Ashley refused to help because we "moved" the sofa from FL to GA., so the warranty had been cancelled. I called the Protection Plan and explained in details with pictures, and the refused to help, first because Ashley was supposed to help, and then because the mechanical issue "was not covered", even when their document does nention that they would cover "mechanism".. We are in the process to contact BBB and Federal Trade Commission regarding this matter, as this sofa seems to be a lemon.
So, I dropped into Ashley in Sarasota, paid cash for a table and 4 chairs tall. They delivered a low table and high chairs so obviously I would need the correct table of very skinny legs. So, here we are now with 2 deliveries that never delivered, and still no table. Per my request I wanted to return it. Took 4 hours to return my call, with no updated information, just plainly did not care, or apologize. Stay away and save yourself some heartache. I noticed also the automated responses on all these complaints, which tells me they don't care. Sad there are businesses like this still operating.
See Trent or Brittany at Ashley in Sarasota. They both spend the time that you need to be sure that your selections are perfect. I bought 3 bedroom sets at once & they were delivered in a few days. Mattresses are amazing- have had the best nights sleep ever thanks to these two!
Dan helped me purchase new items for my house. He listened to my needs and made my decision process very easy. If you need furniture don’t hesitate to give Dan a call! I can’t wait until my new furniture arrives.
Keep away from this store! I bought a >1000 USD bed and there were some pieces missing at delivery time. I called the customer service and they were useless, then I talked to the physical store and they made go to the store to pick the missing parts. JUST to realize that they gave me the WRONG parts. Shame on Ashely!!!! I had to go AGAIN to the store to pick up the parts AGAIN. This is unacceptable customer service!!! DO NOT BUY, NEVER, ANYTHING FROM ASHLEY!!!!!!
My son and I visited today with hopes of finding a bedroom set for him. We didn’t find one but my son wanted a cute hour glass that they had for sale. We bought this after listing to much grumbling from Trent. He didn’t seem happy that we only found an hour glass and even made us wrap it ourselves! I expressed my concern in wrapping it myself but Trent didn’t care. What Trent did not realize is that we have 4 bedrooms, and office, a patio , bonus is room, family room, kitchen, and more to furnish. We have bought from Ashley before but I have never been treated in such an inhospitable manner by anyone at the Ashley! Epic fail on Trent’s part! I can and will easily take my business elsewhere!
If I could write a review without giving them a 1 star rating I would. I'm on my 4th delivery for the same they brought back the set i refused due to missing parts ,and was told that they will deliver it 1st stop im still waiting set
This review is for the Hudson store, my experience at the store was fantastic but after I was missing a recliner power supply called the customer service sat on hold over an hour just for someone to pick up the phone & hang up, called again sat on hold for over an hour & she wants me to take a picture of the missing part (duh), so I sent a picture from Amazon of the part I needed, they emailed me said someone would come out to follow-up, 2 months later nothing, emailed various times even called the store & they said I had to call the customer service #, the part is only $15 but that is not the point. I spent $4000 on the couch & Ashley is not standing by thier product, will never buy from them again. 😒
Ashley Home store does not stand behind their merchandise. They delivered a king size mattress with two single bed box springs. They refuse to correct the problem. Rude manager, poor service.
Came in the store looking for a mattress that I saw online and Clayton immediately showed me the mattress. The one I wanted wasn't on display, but in a rack on the showroom floor. He was kind enough to move mattress around so I could lay down on the one I wanted. He was attentive and informative. I purchased the mattress and was very happy to hear that delivery was free and would be shipped to my house in just a few days.
Have had issues with a love seat with a bent frame and have been going back and forth for 6 months trying to get the issue corrected. Customer service will answer and show up but that’s about it. Always get a different answer for what is going on with the parts. Don’t buy from here or any Ashley. Won’t ever do it again. For the money I expect better customer service.
This location is very accommodating to the casual shopper who wants to take in all of the options. Sammy, my sales rep, was very obliging and NOT pushy! When I was ready to make a purchase, she had everything done very quickly. I also got 20%, and a 5 year warranty. My cost was less than some places that sell furniture at cheap prices. Definitely going back for my next furniture need.
Really helpful and friendly sales staff. Will shop there again
I made a purchase on a Memorial Day event and have not received my reward. Purchase was made 5/21/2022 and I started calling about the missing reward approximately 6 weeks after. Since then I have gotten the run around from everyone that has anything to do with it. So 3 months later I get a reply from Elite Rewards saying that it basically is not their problem to contact the store or Ashley Customer service again. This has been the worst experience of my entire life and I am 65 years old. Had I known these people were not going to stand by their advertisement I would have bought this item from Big Lots they have the same piece.
I really do not like writing bad reviews. But I need to warn people about this company. We paid $10,000 cash for new furniture furnishing our whole home. Every piece of furniture was damaged. We have had a technician out who made the problem worse by painting multiple pieces of furniture with marker. We have been assured that the furniture will be replaced. They have showed up multiple times with new broken furniture. And when they come, they only bring one-third of the furniture that they are supposed to. Does not seem like the customer service really knows what is going on. I also purchased insurance on the furniture which is supposed to insure in the case of me or my family damaging the furniture. I should not need to use it for new furniture that showed up damaged. But I may have to. Please do not buy your furniture here. It is a nightmare and feels like a full-time job just scheduling and rescheduling due to them bringing out only broken furniture. At this point it does not seem like Ashley caries furniture that is not damaged. Pretty bad. Ashley added the note below 👇 By the way this issue was not resolved.
Supper expensive for the quality. Some items did make sense and were nice but out of stock and long order time.
Items in stock and delivered in short order!
Had a very bad experience here. Ordered 2 chairs and after several delays on expected delivery dates I canceled the order but I had to cal back two weeks later and complain vigorously to get my money returned
Wrong order, 2 delivery attempts were refused, 3 trips to the store, order still wrong. Only offered 10%off and free delivery, no remorse, canceled my order. Will NEVER buy from the Sarasota store again!
Jim was an excellent salesperson, he is always there for us especially for furniture selections and always gives us an honest opinion plus no sales pressure ever
I ordered furniture and home decor from Ashley’s a few weeks ago. The salesperson put the wrong address down so I haven’t received all of the home decor that was direct shipped to me. I did receive one item and it was damaged. I reached out to the salesperson who sold us the items and said at the time of the sale, “reach out to me if you need anything or if you have any issues”. So, I reached out to him. He told me I had to call the store that there wasn’t anything he could do. I have been trying to call the store but it just keeps ringing. Customer service online says I have to deal directly with the store. Terrible customer service all the way around. No resolution yet. I also bought furniture from Kane’s that weekend. An ottoman I purchased that was delivered had a small dent in the corner. I noticed it last week. I reached out to the salesperson at Kane’s, she said she would let her manager know. I got a call from the manager the same day letting me know they were replacing it and scheduling delivery. Big difference in the two experiences that I had. I recommend Kane’s.
Clayton is awesome and we appreciate him in our accent chair search today! We will definitely be back!
Nice selection, but the sales guy was shady. Told us that we were lucky for being there because they had a "one day special promotion", even though my friend who bought furniture there 3 weeks prior was given the same promotion. He also seemed judgemental and snobby. I'd shop there again, but never with that sales person.
Steve was really great to work with. Very accommodating and fair coming to an agreement on pricing and delivery timing. Highly recommend!
Admittedly, I was a bit hesitant to make a purchase after reading many reviews that complained about fulfillment issues. We visited the store, spoke to sales associate Samantha S., and then later made the purchase over the phone. Sam was polite and very patient throughout the process. The delivery team made contact, multiple times, by phone, text, and email. All methods provided options to confirm delivery times. The home delivery was fulfilled as scheduled and the delivery personnel were polite and efficient. Perhaps we’re just lucky but I’d like to think Ashley has corrected whatever issues gave rise to the history of troubling reviews.
Excellent service
Enjoyed furniture shopping.
I only gave a 1 star because I didn't have an option for a zero. I ordered a few products - 4 bar stools, a dining room table with 8 chairs and a dining server. Delivery times are absolutely ridiculous. Expect it to take about 6 - 12 months. We received our table the soonest - but no chairs until about 3 months later. One chair came broken - it took another 4 months to get a replacement. Then finally our dining server came in - damaged. It was cracked in 3 different places. I contacted Ashley's again for probably the 10th time - no exaggeration. They wanted ME to pay to ship back their damaged product - I told them no. Someone could come pick it up. They had me send them pictures and right away said just throw it away, we can't accept that back. (Because of the damage) So they ordered a replacement - which took another 4 months to get to us. We get the replacement today and immediately before we even moved it into the house I knew it would be damaged by the looks of the box - I took pictures of it before we moved it, once we opened it we didn't even bother taking it out of the box because the top of the server was cracked. I called Ashley's right away to report it - but this time I told them I am not waiting on a replacement for another 4 months just to get another damaged product and have to go through this all over again. After talking to someone on the phone for over an hour, being asked the same question over and over, being put on hold repeatedly, having to send more pictures - I was finally issued a refund. I will not be returning to Ashley's I truly hope that others have a better experience.
By far the worst customer service I have ever experienced. Poorly organized, poor communication, blatant lies about delivery dates. The people at their call center seem to care, but have no power to help. The people in the store (including management) do not care at all. We spent $1,600 on a dining room table 9 months ago and we are still waiting even though our table (which is already paid for) is sitting in their warehouse. Multiple phone calls with long hold times and no answers. Multiple times we were told we would get a call back with delivery info and no one ever called. Save yourself the frustration of dealing with them.
Astonishly Perfect Johnny in Sarasota store found my 3 year old California order, processed my reorder of identical lift chair for Florida - in 5 minutes ! Delivery in 3 days ! Cannot be happier - needed asap after surgery DMG
Jim is great!!!
Unable to ship out of state and bad customer service. My wife and I were never greeted when we first entered the store.
Not only do we not have our furniture after 7 months, we have a "warranty" they told us to get and they did NOT tell us would be void when we moved out of the state.....which we were VERY clear on the whole time. Do not buy from this store.
These people are impossible to get ahold of. I've ordered furniture 7 months ago and the team will not contact me.
The veneer is lifting on our table, I was told it's a known issue. We have the extended warranty purchased through Ashley in Sarasota. Not only are they denying the warranty claim that I PAID for, (yes, I read the fine print, our issue is supposed to be covered) they refuse to do anything. Never buy from here, they don't back their product with known issues and sell warranties that they know don't work! American Signature has much better quality and stands by their warranty, so much so, that if you don't use the warranty, they refund you at the end of the warranty!
We just bought the nicest leather couch, loveseat and recliner on sale; high quality and spectacular service
Very pleased with my service...
We went to Ashley to buy a new bed and we were helped quickly and professionally. We got a great deal. Our bed will be delivered soon....so all smiles here! We definitely will continue to buy our stuff from Ashley!
I would like to thank the team at the Sarasota location for fulfilling my order which the online store could not do. Multiple times. Their management team worked with my concerns over assembly of my furniture and worked with my requests. They were more than helpful when I was not. Kudos to Dan Brown and his team.
The worst retail experience my wife have ever had! Ordered a gray/white dinning room set, received brown/white. Contacted store immediately would not return phone calls or messages left. Both sales person and manager. Called 800 customer service who took all the info and said they would leave additional messages, still no responses. This went on for about 10 days.Now we are leaving our condo to back home told them all of the date even extended our stay to accommodate them. Still no response or pickup of table and chairs. Finally someone from 800 customer service calls the day before we are going home to tell us that they will pick up table 2 days after we had left, What a mess, had to file dispute with credit card company as well. Will NEVER buy again from this company!!!
Made a large purchase of many pieces of furniture at an Ashley Home Store. Purchased the warranty which Ashley ushered me to do. The warranty company is not responding to a defective dining room chair which is now no longer manufactured. Called Ashley numerous times regarding the warranty co. not responding. They said there is nothing they can do for me, the warranty company is not ASHLEY. Suddenly have divorced themselves from them. It is impossible to contact the store by phone. Unethical business practices by ASHLEY. Sub-par furniture.
Bought a beautiful new couch for my new home and now I’m sitting on the floor. I moved to a new state and was promised a certain delivery date to my new home. I even ordered my moving truck to be on the same day as my couch so everything lined up. Moved in my new home and was informed the day of my move that my couch was on back order for 3 more months. Never again!
Great customer service. They have a semi limited selection but they can custom order what you need and they don't hover.
Met Samantha at the door, told her what we wanted! She showed us 3 or four great options. 30 minutes later, we were headed home. Should receive the chair in a week! Thank you!
Johnny was extremely knowledgeable and made the experience smooth and easy with my purchase of a new hybrid mattress.
Greeted by Sam right away, she was most helpful and full of suggestions.
Do not buy from Ashley. Liars and thieves. Zeros across the board. You had 6 months to fill my order and now going to take 6 months to cancel. Liars and thieves.
Absolutely horrible customer service and experience. We purchased a couch two and a half months ago and were guaranteed delivery within a month by a salesperson who clearly cared more about making a sale than keep his word. AGAIN, promised IN A MONTH. This would have indicated delivery should have been in the middle of February. Here we are now 10 days before their visit and the couch might be delivered in TWO weeks. To make things worse, the company offered no compensation for their errors and lies. Would highly recommend shopping elsewhere.
Good service
After many previous attempts to order a specific mattress, the salesman at the store was able to fill my order. It was a pleasure working with him. ( Stephan Grohman ) . While others failed, he succeeded in finding what I needed.
So disappointed with Ashley's delivering system. Ordered a new sofa at the Sarasota location on 3/12. Paid cash and was given a delivery date for 3/16. Received an email confirmation for that date on 3/16 between 4pm-7pm. I took off work to be home for the delivery since someone over the age of 18 needs to be at the home. My sofa never came. No call. No email. Nothing about my delivery. Contacted the store on 3/17 and they gave me a date for the warehouse to RECEIVE the sofa on 3/19. Then it will be shipped from the warehouse to me with no specific date until 24 hours before sofa is shipped from the warehouse. So now I have to take off work again on a date I don't even know yet. Very frustrating on given a specific delivery date and time then changing it without letting a customer know.
Sarasota FL OMG!!! Worst ever - sofa ordered Nov 2021, came in dec 2021 was damaged. was told delivery in Feb. 2022 - then March 2022, now on backorder until May 2022. tried for 4 weeks to cancel - can never get anyone at the store nor a live person. Finally got some person in India who answers the phones and cancelled it. Still have no refund on my credit card. Tried again to reach actual store as they said they have to void it to get my money back. Chatted online with Ashley person and said store has not voided it yet. Again no way to reach the store and with gas at $4.50 a gallon I am NOT going to drive 20 miles and back to get the stupid store to get me a refund. Ashley just lost a customer who has been with them for 20 years!!
Great experience purchasing furniture today. Trent exceeded all of our expectations and was a very pleasant and professional salesperson..
Drove nearly 30 minutes to see a livingroom set that WAS NOT on display. Then the sales guy says " I can order it for you" Well I coulda ordered it also w/o ever having to drive 30 mins if that's what I wanted! I mean... people who go to the store want to see the items before ordering several thousands of dollars of furniture!! So annoying!
If I could post a 0 or less I would. Nobody knows what is going on especially the managers. They lie constantly about delivery dates and apology discounts. Will never order from them again. Had to cancel our order today after waiting since November due to the managers consistently lying to us every time we call and the dates changing. Do not recommend this company.
Great sales person. She really knew her inventory. Guided me in the right direction for the perfect sofa. I will be purchasing more furniture from Ashley Furniture in Sarasota. The price was right !!
We got our new sofa and dinner table with chairs, super happy with em.
Fantastic staff, great prices, and delivery in just 3 days! Actually thinking of going back this weekend to furnish another room we were so happy and such amazing service!
Worst customer service ever. They give you 72 hours to cancel an order.
Hayden was amazing and the selection at Ashley’s was great! We have always had pleasant experiences every time we have bought our furniture at Ashley’s! We will continue to be frequent buyers here!!
Jim was absolutely fantastic! My wife and I never enjoyed furniture shopping as much as we did with Jim! He was very insightful and helped us with our decision making. Will be back for more! Thank you Jim! You’re a rockstar! 💯
I have to give this a disappointment rating. Came here today with the Mrs and MIL, and a pretty hefty credit score looking for several pieces of furniture. Usually when you walk into this type of store you are practically tackled and not left out of sight. That was not the case here. For the 45 minutes we were in the store we were not greeted or addressed even though there were sales people around. As I said earlier, we had the intention to purchase should the right piece come along. My MIL tried a number of chairs, love seats, recliners and even a mattress without a reaction from the Sales team. Unhappy we left. Since I didn't see a Manager I called the store when we got home and was told that he was in a meeting and would return my call. So far, no response. Given the Brandon economy we live in you would think that your business would be important. This location does not seem to see it that way
They don’t answer phone calls. And they changed my delivery date 10 times and I still don’t have my bed frame. So unprofessional never buying from them again
Felt like i was Julie Roberts from movie Pretty Women. He was rude and didnt want to help me at all. He then told me to look at the lower end mattress on what he thought i could afford. Well I went ahead and purchased a 6000 bed at Hudson. Top of the line mattress with motarized bed frame. (Temperpedic).
Caleigh is the upseller of the year. Magic may have been involved. We went in to buy my doughters bed frame, this was the only thing we had wanted from the preivious visit (the first time we were in here, we weren't impressed....may have had something to do with the car salesman). We left with: bedframe, matresses for both kids, matress for the parents (didn't need!), chouch, loveseat, side chair (still mad they wouldn't sell me the matching pillows, but it wasn't for her and Frank not trying), dining room table and chairs, rug, added misc stuff and popcorn. From $250 to $12k real quick. I hope she got the record sale for the day, she deserved it.
Hayden was extremely helpful in assisting my boyfriend and I with purchasing furniture for our new place. We actually went back two days in a row and he was extremely patient as well as knowledgeable while assisting us in the process on both days. I’ve already begun telling my friends and family about my experience with Ashley so far. I hope to have more good reviews ones all our furniture arrives!
Damian greeted me once entering the store. He was super helpful when explaining the store layout. I appreciated the space he gave me to brows, but checked in with me as I cruised the store. I didn’t purchase any items that day, but returned the next day to purchase multiple items. Defiantly ask for Damian while visiting the Sarasota store.
I wish I could give them zero stars. The store in Sarasota is not bad but their customer service is terrible. The techs come to my house and tell me the repairs will take too long. So they don't do them. Email after email not returned. I wish I could return this paid off couch...
We ordereder some furniture from Ashley, and delivery got delayed 3 times, and we are still waiting on our coffe table, it has been a month since we ordered it and they said they have everything in stock...... very bad experience, would not recomend shopping there.
Sales people were friendly, knowledgeable and very helpful. My order was placed easily and I’m waiting for delivery.
Sammy was very helpful and ordered my headboards thru the store for me rather than using n line impersonal purchase.
Overall very disappointed with my experience shopping with Ashley Furniture. After waiting over 4 months to receive dining room table and chairs, I received 5/6 chairs with uneven legs causing the chairs to “wobble” when sitting. Dinning table has We asked for a return on the table and chairs and were told that we could return them only to find out our return was “denied” on the basis that they needed to try fixing chairs first. Not very happy with Ashley’s customer service and workmanship of their furniture. Lesson learned.
The salesman was very helpful and knowledgeable about furniture. He helped us find exactly what we wanted.
Nice welcome and good team
My family and I are relocating to Sarasota from Pittsburgh and had a month to get everything in order… flew down for a weekend just to shop for furniture! Stressed and not knowing where to start we went to every furniture store in the area one after the other…. Ashley was our first stop on Day 2 and the search was over! They had the most in stock by far and had exactly what we were looking for… but the customer service was top notch, shout out to Damien! Damien greeted us as soon as we walked in and explained how to navigate the store and how to find the items that would be available the soonest, which was extremely helpful as we needed to furnish an entire condo in less than 6 weeks. He allowed us to walk the floor on our own and was available any time we had a question. He was knowledgeable and accommodating and he went above and beyond for us through the entire experience! We even asked to speak to his manager before leaving to let him know how great it was to work with Damien:) We are happy customers and can’t wait to get all of our new furniture! Thank you Damien!!!
This is probably the most easiest purchase I’ve done, walked in Trent introduced himself to us and checked on us and we found what we wanted and checking out was super easy. Thanks
It was a very pleasant experience. Jim was very helpful with our sofa purchase.
Closes at 6:00 PM , too early if you are working and need to be several items to make a selection.
Yesterdays experience was to cancel a $2,800.00 order. Items that were promised for delivery on 11-13 never were delivered. The phone system at the store is horrendous, you can't reach a person EVER. We will never shop at this store again; and that disappointing the selection of merchandise very nice. I hope management will view this as constructive and try to fix the issues of communication.
Damian did a nice job of listening to me and helped me stay within my budget. With his non pressure help, I found pretty much exactly what I wanted and feel good about my purchase! He was able to also get me the exact date I wanted for delivery. This was very important to me as I am moving to a new place and wanted my new furniture to arrive on the same day I'll be moving in. Thanks again Damian for taking good care of me and my needs! 👍🏼🙂
Brought some outdoor furniture that was on sale. Very good price. Then went back a week later and brought some indoor furniture. Some furniture they actually could get in a week. The furniture I ordered will take about 4 to 6 weeks. Shorter time then some other stores.
There is not a zero allowed so!! Buyer beware, if you are unsure of the item you are buying DO NOT BUY IT!. They say returns are easy. 3-1/2 weeks of games and now have to go back to the store that they say you cannot return to. And cannot call the store!! There are a lot of options out there. Don't use this one!!
PLEASE STAY AWAY FROM THIS FURNITURE. I’ve had the worst experience after buying a bed. This is the only purchase I have ever made from them but it arrived defective and it was missing some parts. The baseboard of the bed is not properly angled and you cannot secure the bed. After months and months of misleading information from their customer service, sometimes they tell me yes, I can return the bed and ask me to wait to arrange pick up then they say their representative gave me the wrong information and I am not eligible for a return, sometimes they tell me it’s out of warranty but I have proved to them I have been calling since the day the bed arrived, they’ve run out of excuses but still won’t allow me to return this bed... This has been going on for over SIX MONTHS and I still don’t have a bed I can actually use. I am really frustrated and I never felt so disappointed after paying for a brand new item that is defective and missing parts, this is not fair to their clients. Please don’t waste your money like I did, go somewhere else. I had a great experience at Kane’s Furniture (Sarasota) and Macy’s Furniture (Tampa), their products are of great quality and arrived in perfect condition, their customer service is also outstanding. Please NEVER BUY FROM ASHLEY’s furniture.
Horrible customer service!!! This is the worst furniture store.
Excellent experience. Damian took great care of me. Very pleased.
Update #3. Ashley customer service saying it’s now out of their time frame since they pushed this off and ignored me for two years! Also I bought protection that stated if cannot be cleaned they replace and that’s good for years and not expired. So reporting to bbb now. Update March 2024, still calling store and no one responds. Two years of no results to issues! Cleaning company made couch worse. No one taking responsibility I bought a couch that was stained on the bottom and has a scent when delivered. I called about 20 times and only once got an answer. The cleaning company that is under the insurance I bought doesn’t answer the phone. Then I get Ashley on the phone 1 times out of every 5 phone calls on their customer service and I can’t get a scheduled appointment with anyone because they say they will call you with the appointment to come clean the couch that shouldn’t have come dirty in the first place and they don’t call back. I have copies of emails and phone calls and I will go to Better Business bureau at this point. When I told people I know they all said people they know all have issues with Ashley. They lost my business and everyone I know.
Johnny at the Sarasota, FL. location was the most amazingly salesman! He was so patient with all my questions & changing my mind. Prices are great & everything we purchased is available now! I would highly recommend!
Anna was excellent to work with for our bedroom purchase. She answered us at a moments notice by text. She worked hard to price match and find us the best price offered for the bedroom set. Would come back here and work with her again.
I also wish I could leave zero stars. Service is beyond pathetic. They ruin your floors when delivering. Leave your furniture dirty after delivery.. Items not delivered for months and months and months. Lies after lies as where your order is. I'm so disappointed. I will never purchase from this store again. Still waiting for missing items since May. Now told end of December. Disgraceful.
Kendrick was great to deal with. Very easy over the phone and make a purchase. Thank you!
This table has been a nitemare!!! We first ordered in late July. We received the chairs, to our house, in early august. The table top was delivered to my moms house, not exactly sure why! When we finally got it from her we found there was no base! I had to call to check on the status of the table base. Early September we still hadn’t received the base but they said it was delivered. They issued a new one. 2 weeks later I still didn’t have the base and had to call again! When we finally received the table base, which was close to 2 months after the order was placed, we went to put the table together and the top was damaged! So for the 4th time I had to call them back! They issued a new top but instructed us to send back the damaged one. When we finally got that it had scratches and dings all over it- see picture below!! I reached out to customer care and asked if I could receive a credit. All they could offer was a 20% for next time! I question- why would I purchase from u again when this was such a debacle to get and then kept arriving damaged? I could have purchased a table, similar to this one, at Home Depot and finished it myself and saved a few hundred dollars!!! What an issue- I will do everything to NEVER shop here again!!!
Ashley has a huge selection. Something for everyone two three things for some. Lol. The customer service was outstanding. A lot of things are on back order. But with everything that’s going on in our world, that’s to be expected. But just knowing in a few weeks I will have a beautiful new living room set.
My overall experience with Johnny was very pleasant. He was knowledgeable and very helpful!! I would definitely recommend him as a salesperson! We are very excited to get our new furniture!
I rarely write reviews, I wanted to warn anyone from buying from Ashley Sarasota. We ordered furniture in July that was suppose to deliver on September 6th 2021, we never received a call let us know this was on back order. So I called to find out what happened to our order. When you call the local store number you are routed to a national number which 3 times I tried and gave up all 3 times after over a 1/2 hour of hold time. I was able to get a hold of the local store by choosing new sale option on the phone tree. I spoke to Dalton twice and asked for a manager to call me back, I never received a call back. I called a third time and finally got a hold of Michael the manager he committed to get a hold of me the next day with an update good or bad. I never received a call from him, my wife and I just drove down to the store and cancelled our order. Do not buy from these people, everyone understands Covid has made everything tough to get, but the lack of communication is unforgivable. Ashley if off our list of stores, we received much better service at American Signature.
Called to confirm they had the mattresses we wanted but couldn't get through for an hour. Tried chatting online but couldn't get answers. Arrived at the store only to find out they don't carry Casper at this store even though the website says they do.
Terrible customer service. In store went great, but table came damaged. That happens sometimes, but I called their “customer support” and had to speak to 5 people over the span of 3 days. A couple said they have a replacement at the warehouse, but are unable to schedule a delivery? Two of them said I would receive a phone call to schedule delivery..never got a call. So I had to end up going online and scheduling a delivery. They only have one day available, 3 weeks out. So we have to wait a month past our delivery date for something that was damaged and is currently in the warehouse. I’ll probably never shop here again, just in case I have to use the customer service again.
Very good sales staff, terrible customer service! Takes way too long to complete a simple task, and even worse if something is wrong.
Looking for a new couch found 2, the sales person was very helpful. I had my finances in order went and brought my fiancé back to show him and that’s where it shifted end of the day and we only had time to look as we had a prior engagement an hour later. She did not know what finance companies Ashley uses and blew me off saying I’ve never heard of that. And what I had in place I did it on line on the Ashley website. So she focused totally on my fiancé tried to get him to apply for credit. All at the same time she’s working with another couple. We ended up paying cash, rushed out the door. I’ve got a line of credit I’ll never use and the acct won’t close for 12 months. Beware who you work with, don’t let a salesman rush or manipulate you into buying. It’s a couch ppl not a car. Definitely had the rug pulled out from under my feet on this one. Delivery was great no problems. The manager did call me to let me know that this was not acceptable and more training was required.
My husband and I worked with Damien at the Sarasota location. He was fantastic!
What a JOKE was told by Hayden the sectional we where looking at “had to be ordered tonight” in order to get Monday. Told him had to go head and Measure to make sure we had enough room. Told him we would call him or text him back either way. Send him a text message as he requested after an hour made several phone calls to Hayden and the store!!!! Nobody answered either one. When he finally called me back and told me that the sectional had been discontinued! Wow Discontinued after 45 minutes! Ask if we could purchase the one on the floor since they had no reason to keep it since they could not order any more, City doctor called me Tuesday. I just Love the great service!!! Off to a real furniture store.
Our Sales Rep (Anna) was a pleasure to work with us. She was so informative about the products, but more importantly about the EtA on delivery and availability. We eventually made a decision to endure the delays, because of the quality of the furniture and Anne being so honest about the whole situation with vendor's shipments. Definitely go to see Anna and Ashley Furniture.
Horrible delivery department I’ve taken three days off for three different delivery confirmations only for the three different delivery dates to be changed without my acknowledgment. Always fun to expect your things on the 20th of the month then for it to be randomly changed to the 25th then when they don’t show up you call and it’s been changed for a month and a half out. Not to mention losing pay from taking off 😃 Communication is key
I wish I could give them 0. The worst company ever. I paid for shipping and the assembly and the came to my house and left my sectional just like that. You call Ashley and all they can do is send you other people on different day to assemble them. Unbelievable seriously they think I don’t work but sit at home everyday for Ashley. Don’t buy from them ,the same thing happened to my sister and nobody will not do anything.
I purchased a pair of sofa for the July sale. And the price tag on the stand was $599 but KENDRICK MILLER the salesman at the store tried to rip us off because he said that sale ended. We did purchase at a higher rate and then saw online that the sale was still on so luckily we called Ashley customer service and they gave us a store credit. That was a very sloppy move on behalf of KENRICK so runaway from him if you ever see him at the store!
So far very disappointing experience. First placed order online got conformation but when I inquired about order something went wrong. So missed that sale price. Went into store placed order on 7/25 with delivery between 8/8-8/11. Got a call yesterday 8/7 saying would not arrive till at least 8/22. Needless to say very dissappointed. UPDATE...9/05 Would like to add received my sofa. Was very pleased with the care and courtesy of the delivery people. Love my new sofa will shop Ashley again. Was dissappointed in the wait time, but in the end satisfied. 4 stars 🌟 would be 5 if not for the wait time.
After visiting 4 different Furniture stores , liking several items and having to hear, it will be November before delivery, we finally went to Ashley Furniture. Our sales gentleman Jim Hinchliffe was knowledgeable, super friendly and even went above and helped us sketch out what we were looking to do. Recommend this store. And best of all my furniture will be here in laws than a week!
I shopped at least four other furniture stores before finally buying my furniture here it was the quality I wanted at the price I wanted
Horrible service, broken promises, disorganized staff and horrible office hours. I cannot begin to mention the worst customer service they have. I suggest to stay clear from this Micky mouse company.
I have had the worst experience possible with Ashely Furniture. We purchased a sofa and love seat in store, and had it delivered. The sofa come with all 4 legs and hardware, but the love seat was missing them. No big deal, a quick phone call and Ashely said they’d send the feet for the love seat. WRONG. That was month’s ago, and both me and my fiancée have been on the phone with Ashley 4-5x for HOURS now, each person saying they’ll fix the situation. 3x now they said they ‘shipped’ something and it never arrives and they can’t provide tracking info. And now twice, a SINGLE leg has showed up with no hardware. How clear do I have to be, WE NEED 4 LEGS AND 8 BOLTS. Not a single leg. This has been the worst customer experience I have ever received. I guess it will be another 2 months and 3 phone calls until we finally received two more legs. DO NOT purchase anything from Ashely.
Nice furniture
Danian, the person who helped us, was very helpful! We appreciated the fact that we received the online prices even though they were not listed as such in store. Very pleased with our shopping experience today. Kg
If I have a choice to give 0 star I would. I purchased a dinning set and some other furniture July 2020. I also talked into buying the warranties. After a few months, the chairs sank as much as 2 inches when I sat down. I went to the store and spoke to a woman. Someone came to take pictures and I never heard fr anyone. When I called the store today, I was told that the case is closed because the ‘2” sank” was normal wear and tear. They will not replace or repair the damaged chairs. If the normal wear and tear is so extensive with my 125lbs-weight, then Ashley furniture are really not up to standard as they claim. How could Ashley sell such low quality furniture? How good are the warranties if I can’t use them when my furniture are damaged. I would never buy another piece of furniture from Ashley ever again. I won’t recommend anyone to go there either.
I WOULD NEVER DO business with them. again. I did order bedroom set with White Glove delivery service. Furniture were delivered, but nobody was able to put all the pieces together, neither delivery people or technicians that came next day. After 2 days of multiple phone calls ( terrible Customer Service!!!!) I am sending it back. I just hope that someone will come to pick it up. NEVER AGAIN.
We were promptly greeted upon entering. As it was our first time in an Ashley store, We received a brief explanation of how they operate, delivery dates, etc. We were free to roam and when we stopped to seriously contemplate a piece, our greeter - Jim - noticed and approached. From there, he answered all of my questions, began working up an exact estimate, but never did I feel pressured. I ended up purchasing a similar set but was given lots of time to consider my options. I was impressed with the professionalism and class - when I was half expecting pushy and obnoxious. Definitely will be buying from them again!
Horrible customer service! NEVER AGAIN!!
If you decide to go to Ashley home store and ask for John, you will not be disappointed! He loves his job and gives great advice. We are very happy with our choices and love our new couch. Can't wait for the coffee and end tables to be delivered in another week!
The salesman named Damian at the Ashley Homestore in Sarasota, Florida was very helpful and polite. He knows his business and answered all of our questions. We are very pleased with him. We are also impressed with the store being very clean with a lot to choose from. It is our hometown store!
Must ask for Rebecca when you go in. My wife and I walked around for about 20 minutes, past multiple sales"men", with out a word. Than Rebecca asked if we had been helped yet. She was apologetic for her co workers and help us find the perfect living room set to fit our floor plan. Very kind and helpful throughout the entire process.
Just didn't have what I needed in inventory!
Would give this organization zero stars if I could. Ed, the sales representative was a pleasure to purchase from. We purchased months ago to ensure our furniture would be in stock when delivered. Weeks ago we pushed the delivery out due to a delay in closing, when changing the delivery date I explicitly asked whether we would still receive all our furniture. Three days prior to delivery I receive a call stating that I lost my place when the delivery date was moved and therefore would not be receiving my server but would receive a partial to which though I was mislead and upset still accepted. Well delivery day arrives and I sat waiting for the delivery and surprise! No one showed up. I have called the 1-800 number and have been hung up on and put on hold for hours at a time. Finally some one gave me a date- July 3rd and that I would receive all my items. Then it was pushed to the 7th and received a delivery message stating all 11 of my items would be delivered; which was then canceled due to the storm and moved to the 15th. Finally was given the option to up my delivery date to the 9th which I did. To ensure the date was accurate along with that all my pieces were in stock I went into the store to verify. I spoke to Angelo which pulled up my account and indeed verified that all 11 pieces including my server were set for July 9th. Well this morning we receive yet another call to confirm delivery and yet my server is yet again on back order and won't be delivered... when just yesterday I was told differently. Point is, we have received so much contradicting and misleading information. All promises of delivery have not been fulfilled and no one takes accountability. We just want the furniture we paid for. Never again would I purchase from here or recommend them.
Please don’t buy from this organization. I bought my furniture in February and the salesman assured me it would arrive when I needed it in June. However the day of the planned delivery they didn’t show and when I finally got a hold of someone they tell me it will be a week late.
Best experience on a furniture store so far, the sales representative Anna really makes the difference i give her and the Sarasota store a 5 stars....very happy with the varieties of items on the show room :-)
The worst experience I have ever had. Purchased a couch in February 2021. Was told in-store that it was on back order but would be available in April. April came and went, and after I had to call to inquire (because no one from the store or corporate calls to update you) I found out that they pushed back the delivery date until May. May came and went, and same result. Pushed back until June. Meanwhile They attempted to deliver 1/3 of the couch on 3 separate occasions. Guess what happened in June? You guessed it! They pushed it back until August. I had to call and inquire EVERY TIME. This company is QUICK to TAKE YOUR MONEY but drops the ball in EVERY OTHER FACET. Be warned. This company is trash. Find a furniture store that keeps their promises. This one sure doesn’t. -Kyle
Thank you to manager Michael and the Ashley staff for the fantastic service from the initial meeting all the way through to delivery. High quality mattresses and high quality service made it a great experience.
Lovely furnishings and friendly staff.
(Translated by Google) Variety of models. (Original) Variedad de modelos.
Purchased a sectional to be made. The quality of the sectional when delivered was of very low quality. Had 2 professional upholsterers look at it and that was their opion!
Very very nice store and very helpful sales personnel
We ordered a sofa table and end table along with patio furniture in January 2021. We were told at the time everything would be delayed 6 weeks due to Covid. Ok, we cancelled the patio furniture because that could wait, but the end table and sofa table we needed. We were told 6 weeks, that put us at the end of February, called to check on that, delivery pushed back to June 23, 2021. Checked on that the last week of May to see if it was still coming, there was no open order for us. And they still had our money!!! We were told to contact Customer Service at the Sarasota store. The first attempt our call was dropped, what a surprise. But what WAS a surprise was our second call was answered by Susanna Richstein. She was professional, efficient and more than accommodating. Our telephone call with Susanna was May 26th, she straightened out everything and we had our tables by June 1st. She is the epitome of a professional!! Thank you Susanna, you are the best.
wanted to pick up an item and had to order as the store carries no stock.... price was cheaper on another website
Great service. Johnny listened and then showed me the perfect dining table
Becca was really great - especially with my Mom who needed to buy quite a lot of furniture. She answered all questions and suggested alternatives as appropriate. =
A very professional staff that was not pushy.
Visited the store a few days ago and when we walked in there was a friendly salesman named Jim Hinchliffe who greeted us! He waved us in and asked what brought us in today so we told him. He explained everything to us!! He was kind and listened and even went on our hunt with us till he was satisfied we were OK. He came back to check on us and answer other questions and was just a joy! I would highly recommend Jim to anyone. We did not buy from him that day because they didn't have quite what we were looking for but we will visit Ashley Furniture Stores again and when we do, we'll ask for Jim. Also want to mention that at some stores no one even approached us. I have a brother in the business and when I mentioned this to him he said, "you look like no money". Yes, we didn't have our Sunday best on. Not even quite sure where that is as we just moved down to FL and most of our belongings are in storage *somewhere*. Jim did not judge us in any way but it was very obvious that other stores did. I was in sales myself for 25 years and one thing I know is NEVER judge a book by it's cover. Jim did NOT and for that I will always go looking for him. Thanks Jim! We'll see ya when we see ya!! :)
Our salesperson was excellent. We have not had delivery yet but so far everything has been great.
Excellent customer service by TRENT ! He greeted us, guided us then let us browse until we were ready with questions. We made a purchase of the PERFECT farmhouse dining room table set. Exactly what we were looking for. Trent found a coordinating bar stool set that we were hoping to find. We will most definitely be back and would recommend that others put Ashley HomeStore their FIRST stop when looking for furniture!!
Hayden was excellent in his no pressure approach and knowledge to assist my wife and I in our furniture needs. As a result we ended up taking our time and selecting far more furniture than we originally intended to but but it completed the vision for our new home.
I recently purchased some new furniture from Ashley in Sarasota. They had beautiful items at reasonable prices. Johnny was my sales aman and did a great job without pressure and got me some nice discounts. Will definitely go back and recommend.
Easy experience, no pressure sales staff.
Customer Service is pathetic
The best thing about shopping at Ashley Furniture is when you are able to do price matching.
We have been shopping for furniture in SW Florida for some time and between the influx of people moving to Florida and furniture manufacturers having to shut down production due to the pandemic, it has been challenging to get anything that does not have a lead time of 6 months or more. Not only did Ashley HomeStore have the quality and style we were looking for, most items were in stock or only had a short 30-day turnaround. Equally important, John Fleming, our sales consultant, was exceptionally professional, he knew his product details and gave us the time to look around while being very patient with us. He never pushed us or tried to "sell" us; yet was always available to answer questions . He even stuck around even though his shift was over after a long day. Consummate professional of the highest order.
Very accommodating sal s staff.
One of The best sales person I've met Damien helped me get a housewarming gift with no pressure. One of the easiest shopping trip ever.
Worked with Caleigh at the Sarasota store over the phone. She was great and very knowledgeable. Very helpful!
Great place, great furniture, zero pressure from the salesperson, her name was Eileen, she was top drawer
Palmetto Computer Desk. I ordered it online and received a defective unit. Bad experience! Low quality! birch veneer, engineered wood, pine wood and poplar wood?? full of resin!
Love the store! I bought a cute accessory (a vase) and the purchase process with paperwork and signing was ridiculous! It’s easier to buy a house full of furniture than a $10 vase. Strange process????
I have been trying to reach the Ashley store in Sarasota for 3 weeks with no success. I’m wanting to place a furniture order for my entire home since I’m moving there in less than a month. The chat line is unavailable except with a virtual assistant which is no help. I’ve tried at least 25 times. Apparently they do not care about sales orders.
Let me just start by how poor the customer service is. I went with my wife and I didnt realize it was almost closing time. 10 minutes before closing to be exact. Instead of a welcome literally was like"Do you have an appointment? if not sorry we are ready to close". There was no How can we help you? Trust me if that approach would have been different I would understand and come back with a better time frame. Instead you lost my business forever. We the decided to go to the furniture store and it was amazing. We bought our dinning table and ready to change the rest of our living area.
Damian was most helpful and quit knowledgeable
We always have a great experience at Ashley!The sales woman was new at her job but handled herself wonderfully!We bought a quality built dresser when all the other stores did not.
Not customer friendly very challenging to call the store with any questions it rang a long time and eventually got voicemail not a good experience
Go see John Fleming in the Sarasota location! Not your average salesman, thank God! One of the best experiences furniture shopping my husband and I have had yet. We told him what we needed and were in and out in less than 30 minutes. Thanks John!!! We will come back to see you!
Don't bother with Ashley Furniture! I only gave one star because you have to select a star in order to write a review. Their C/S is a complete black hole and they gave us the run around on the original delivery date and it got moved out 3 different times and they blamed us. They text you and ask you to text 'YES' in return to confirm, so I did every time and they said 'oh our text feature isn't working well!' Interesting! Not sure how that is my fault. Anyway, once we finally did get the delivery scheduled, they came to the door and said the furniture was damaged so they never unloaded it from the truck. I was told someone would call w/in 48 hours and they never did. I have a case number and have called the number they provided and I've called 3 times to no avail and can't seem to get this resolved. I still don't have my furniture and I also don't have any resolution! I will NEVER buy from them again and I would caution anyone who wants to purchase. You would be better off going elsewhere. I have cancelled my order and asked for a full return. Not worth the money or time!!!
Delivery was on time and efficient. Thank you!
Stephen was very knowledgeable and sweet. I will definitely go back and ask for him. A job well done!
I understand sometimes you have no choice when it comes to selection or price with furniture but.... if at all possible DO NOT Do Business with this company. For one the furniture is cheaper for a reason but it's after your purchase when the real fun begins at thee Sarasota store at least. You cannot contact the showroom directly by design - if the "sales person" gives you a card - good luck with that and watch out for other solicitations for other side gigs they might be involved with. But - their customer service black hole is where you wind up. Our delivery was to be on Sunday they confirmed as we left the showroom on Friday. Of course between 12 - 5 is your window just perfect enough to screw up your day off waiting. Well the furniture never came so at 5:15 we called. Turns out that was our fault as they claimed we did not answer their text (which we did) then they tell us Oh you have to call to confirm you will be home 24 hours prior or they won't attempt to deliver - they basically started blaming us for not doing their job; to say hey we are heading your way today like normal deliveries are done. So after the blame game they tell us it will be Wednesday not sorry sir we will get this on a truck for Monday. So we called back on Monday three times to try and get them to confirm Wednesday - now we have called too soon it has to be within 24 hours - so we called Tuesday to find out they have moved our shipment to Friday!! Complete morons and should win an award for the worst customer service of which we were nice to them - expressed our frustrations but nice. Do yourself a big favor and spend your money elsewhere if at all possible. I gave them one star for two out of the six CS people who tried to help and apologized for the horrible experience and internal processes - I would probably fire the majority of their management team if I stepped in to reorganize this pathetically run company.
Beautiful furniture, well priced, professional sales people, BUT! WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! Trying to reschedule delivery date was an Orwellian nightmare. Long hold times that would abruptly get shut down, dysfunctional chat service. After several frustrating attempts, will now have to go back to the store.
The item is a light beige and it came with HUGE black zippers on the pillows and armrests. It’s a modular piece so you will see both sides of the arm rest. I tried to call and left a message with corporate and the local store and no one has called me back.
I thought this was a great store until i purchased on 12/1/2020. Paid full value and as of 2/20/21 - have not received the item and the store WILL NOT answer their calls nor call you back after repeated calls to customer service escalation. BUYER BEWARE. I will be contacting the BBB next.
Great customer service!
Similar to what many others have said, the store experience was great. After leaving the store it went all downhill. The enterprise truck showed up, and one guy unloaded the truck while the other attempted to drag stuff into place, and up the stairs. The walls were beat up, and the floors were marked up. Ashley Furniture has multiple departments and none of them can give a good resolution to an issue. We paid for full assembly, and were still left to assemble multiple items after the delivery team left. Hardware was left at the warehouse apparently because we have a kitchen table sitting upside down in the living room with the promise it will be here today (9pm still not here). When calling in, it sounds like it will likely not be here until later in the week after they said it would be here for sure. This has been nothing, but a dumpster fire, and with the amount of times I have had to call the store, shipping, scheduling, and delivery teams is unreal. This has been the worst furniture purchase of my life, and plan to never go through Ashley Furniture EVER again!
They must not think I can buy anything. Horrible customer service.
We shopped at the Ashley store in Bradenton Fl this past weekend. We bought a mattress and some other furniture pieces. This was one of the best experience we have ever had buying furniture. Johnnie our sales man was the best. He was so knowledgeable and very patient with us while we tried many mattresses. Johnnie really made our experience a pleasant one. I highly recommend checking out Ashley furniture they have a great inventory of furniture and the customer service is excellent. Ashley, the finance manager was also amazing. She was so much fun to talk with and she helped us with all of our questions. I have worked customer service for years and Johnnie and Ashley went above and beyond and i just want them both to know how much we appreciated all their help.
Furniture arrived damaged...dining table, 4 chairs and a bench. The table was scraped, looked like yellow paint on a corner, chairs each had nicks or scrapes. They offered to replace...but we decided the quality wasn't there ... leaf to table was difficult to pull up...when it did there was friction which caused marks on each half which are right sides together when folded. No guarantee new set would arrive in perfect condition. We simply couldn't see wasting more time waiting for a new set. We were also led to believe Ashley makes their own furniture...when table was upside down in order to work on the hidden leaf it was marked: made in Vietnam!!!
I ordered my furniture November 28. I was told it would not arrive until January. The first week of January I called to get an update because I had not heard a thing. I was told my delivery date is January 15. Today is January 14 and I have not heard a single thing about my delivery tomorrow. So I called the store again and was told my delivery is not until February 12. This is totally unacceptable and I will never ever in my lifetime use Ashley again for another purchase. I have spent thousands of dollars in that store and will never again use them. I will also tell everybody I know to never ever use them. UPDATE: I just called to confirm February 12 and was told now March 2. It also shows that I have not had any previous dates of delivery, which is a total lie on their part. I have now sent them to the Better Business Bureau.
Extremely disappointed! I drove from Bradenton to Sarasota, Florida to check out the Ashley HomeStore. I walked around for 15 -20 minutes without anyone acknowledging me. I approached a salesman and ask him if he was helping anyone, he pointed across the aisle to another gentleman and walked off. I then approached another salesman who was walking around. I explained what I was shopping for - dining room set, coffee and end tables, counter height table and chairs, bedroom set etc....My challenge was needing to get items quickly because I’m furnishing an investment property I just bought; trying to get it furnished and on the market. He said very curtly everything would be 4 to 5 weeks out. I asked him if there was any way to look at items that they would have in their warehouse and could I pick anything up since it rented a truck. He then gave me a very snarky response if “I want to drive to Tampa” This guy was very arrogant and it was obvious that he did not want to help me. He didn’t offer to show me around or give me any options. At that point I was done and left the store. I can’t believe that Ashley doesn’t have better sales people and what I experienced today! Seriously disappointing!!
Absolute horrible customer service!!!!!!! I should have known when our salesman told us that we could go home and call back to place our order. Once we decided that we wanted the furniture we called back and was told that they could not take our order over the phone! Hmmmmm ok, so back to the store we go. The sales man told us that it was not true and that we can order online. Received the first 2 chairs on the first delivery, even though they said we would get all 4. Ok no problem we'll wait for the second 2. Delivery date came for the second set of chairs they delivery truck arrived (late in the evening) sat out in the driveway and then pulled away without dropping the chairs off!!! Called them immediately they said because of the rain storm they were not allowed out of the truck to make the delivery so they went back to the warehouse with our chairs in tote! Set up a 3rd delivery date to finally have the chairs delivered. When putting the chairs together one of the inserts were damaged and would not accept the bolt. I have call customer service twice now ( which you have to leave a message and wait for them to call you back 24/48 hours later) both of the operators on each call promised to take care of my problems. Guess what still no call back and no resolution to my problem!!!!! These chairs were purchased and "delivered" approx a month before Thanksgiving it should not take the long to handle a minor issue. I don't know how a company stays in business with these kind of business practices!!!! I will be looking else where when it comes to my future purchases!!!
Got a beautiful couch at a great price.
They got as big as they have because of their financing. Their customer service post-order is thee worst. Every time we buy from them, the delivery is screwed up. Every. Time. The most recent fiasco sees us paying for order 1/17 and with delivery date of 1/22 and so on 1/21 when we haven't received delivery confirmation they tell us that it will be mid- February(!!!!) Called the supervisor- unwilling to do anything. I demanded a credit from the supervisor who said it can't be done over the phone and hung up on me (!!) when I expressed frustration. I called back and the customer service rep DID in fact credit me over the phone. If you are desperate enough to need their financing and when you do have your delivery issues- make sure to complain to the basic customer service rep as the managers are wholly incompetent and unhelpful. I wish I could give negative stars. Truly pathetic.
Nice saleslady, but the furniture was average.
We went to Ashley in January. We ordered a new bedroom set and mattress. We told the saleswoman that we would not be able to accept delivery until May. We set up a delivery date for May 15 At the beginning of March I received the phone call from Ashley furniture saying that our furniture was here and ready to be delivered. I told them we were not prepared as we had stayed earlier on our delivery request. I found out we were closing on April 19th I called Ashley furniture to try to get the delivery moved up they told me my furniture was gone they had given it to somebody else. I asked the customer service woman what am I supposed to do for the rest of the month should I sleep on the floor she said she did so I can do the same. Outstanding customer service LOL. Subsequently we canceled our order with Ashley furniture and bought furniture from another store who could guarantee our delivery on the day we requested and never mentioned a sleeping on a floor. They should let their customers know first up front that if they don't accept their furniture when it comes in they will give it to somebody else I will never ever ever shop at Ashley again and I suggest the same for people who are reading this to ask your salesperson about delivery
Very helpful. Great and attentive staff. I most DEFINITELY recommend this place for ANY kind of furniture
We had a fantastic experience working with Jim over the last few weeks. I stopped in a few weeks back to look at a few pieces of furniture, Jim was very helpful and while I couldn't buy that day, I came back a few days later to purchase. On my second trip in, my mom came with me and Jim was just as helpful the 2nd time. My mom ended up being interested in a few items as well. We then came back a few weeks later and Jim let us know we could come back for a private sales event the following weekend and saved my mom some money when we came back. Total combined, we bought 7 pieces of furniture. Jim was friendly, chatted with us, didn't make us feel rushed, shared stories about his family and really made us feel like friends. In addition, he was very professional and made sure to get us the best price possible. He was very knowledgeable and hardworking, I 100% would recommend him to anyone.
No acknowledgement when we walked in. Asked an employee where a particular item was, and just pointed me in the direction. I saw what I needed to see and left without making a purchase, due to the lack of employee support. First time in this store, and will be my last.
Johnny was incredibly helpful through our entire sale! Shopping for furniture is not the easiest however Johnny made the experience fun and easy. I’ve worked in sales for 10 years and he really went above and beyond. Next time I shop for furniture I will surely ask for Johnny to help again!
Horrible customer service!!! The experience at the store was fine, the sales guy was very nice. The problem started with the delivery. Some guys showed up on an Enterprise rental truck, only one guy tried to get the love sit by himself on my living room, dragging it and hitting everything on its way! They basically ruined the sofa, living it full of black spots from their dirty hands, very unprofessional. My wife called customer service several times, every person will tell her something different, including they will give us a new sofa... it never happened! They end up sending a technician to clean it up, but there still some spots on them. Went to the store and asked to talk to the manager, it was a waste of time. I WOULD NEVER BUY FROM THIS STORE AGAIN!
Told on website it would be delivered in a week. Got a delivery confirmation with date. My wife and I waited during delivery window. The time comes and goes. Call to see where the delivery is at. I was told they were here and waited 15 minutes. My wife and I disagree. Told I could reschedule delivery for 3 days later. I wait 3 days. Don’t hear anything. I call again and warehouse tells me it wasn’t shipped. Tells me I can set up delivery for 4 weeks from then. NO. Give me my money back.
Hate everything about ashley, its problem after problem once you give them money and leave the store. Lamps breaking and cutting my fiancee hand open when they are being delivered,furniture not delivered on time, couch that is now 2 years old already needs a part to be fixed, "parts" warranty doesn't cover parts, Cant get in touch with "consumer affairs" to order the part, sat on hold for over an hour total to get a 9 dollar cord(which isn't covered by "parts warranty") Never got the part, never got a sorry from the company all I can say is NEVER AGAIN!
Went to tamiami trail in florida. Horrible experience 2 years ago but still went back. Furniture is delayed. When I call the store it goes directly to corporate number and than goes to voicemail after 15 minutes. I left a message for manager of the store to call me back or I will cancel. Four days later....still waiting. Please DON'T GO THERE!!!!!!! Zero stars but for some reason would not let me post zero stars
Went into the store to purchase furniture no one greeted me and no salesperson even talked to me. Had to go to the cashier to ask for help she called to the back asking for a salesperson no one came up front or even bothered answering the phone. Good thing I do not Own this store! I would have all new sales people. Plenty of people wanting Jobs!
Bought a Sectional in store and had it delivered/setup in home just now. Delivery was on time, fast setup, and there were no problems in the entire process that impacted the service. Their customer service in store was excellent. Their delivery service was excellent. There are two minor flags* detailed below. I'm writing this to ease any worries you have reading other reviews of Ashley Furniture. I was in the same situation wondering if I would run into problems other reviewers left (delivery date changes/bad customer service). For my experience, I had made a purchase in store and set a date of delivery with an associate. However upon reviewing my documents they had printed out for me and the email receipt, there was no delivery date*. Next, when trying to look up the delivery date confirmation online with my order id, nothing would show up*. Despite this, as they said would happen, three days before delivery date I had made originally they texted confirmation for the day and time. Then they delivered it as described in my first paragraph. Lesson learned: have the associate write down/point out the delivery date on your documents when ordering your furniture.
Jim Hinchliffe took great care of us and we walked out with a patio and a dinning room set! Waiting on the delivery of the dinning room but the patio set is perfect. It was delivered on time and was set up properly. The delivery men were great as well. Jim was very knowledgeable, professional, and even made us coffee! Exceptional customer service. Thank you Jim!!
Neat showroom and nice selections
Order made on 10/21, scheduled “premium” delivery for 99 USD on 11/9... they have changed the date without any notice to 11/13... horrible service! in a shop during purchase everything is possible. reality is really different! will not go there anymore!
Very happy with the service Aimee was great
just about everything i clicked on was out of stock
My wife and I had an excellent experience with John Fleming at this location. He was a true professional and knew the products he was selling very well. John quickly identified our design taste and made some great recommendations on pieces we may like. John answered his phone every time I called and was ever ready to answer our questions, even on his day off. We were purchasing a large amount of furniture and from day one John was able to keep it all straight, even when we made changes throughout the process. Thank you John, we will definitely be back to see you when we need to purchase more furniture in the future!
Purchased dinette set arrived damaged cannot get a hold of anyone to come out to fix the damage also purchased the warranty but that would not apply due to the furniture was already delivered damaged I’ve called the store left messages Website left messages no one returns your call . this furniture was purchased in May and it is already October I would not recommend purchasing anything from them ..I will be contacting the finance company to let them know they can come get their furniture...
Thanks John Fleming, for great service!!
Terrible customer service. I ordered a couch cushion cover for a couch I purchased, only to receive a whole section of my couch. Delivery guy was told he “had to leave it” and couldn’t take it back. This left me without the cushion I ordered and half of a couch left sitting in my living room. I called to talk to someone about this and they couldn’t even find my name, phone number, order number, NOTHING. This voided my warranty that I paid $150 for. I eventually (after calling and talking to MULTIPLE people) got this sorted out. Very stressful and frustrating and needless to say I will never purchase through Ashley Furniture in the future.
The worst company! We made our order 3 months ago and still didn’t receive it. Please think wise before you go there. Customer service is super bad I wish we didn’t go there! I feel bad that I bought from them if I can cancel the deal I will do that
I ordered a love seat and couch on July 5th. I was told it would arrive 30 days after purchase. Well it didn’t. They called two days prior to delivery and told me it would be another 35 days. I went down and complained. Ended up getting a good discount and purchased a $4k temperpedic. Then on delivery day for the couch. They never called or showed. I called back in and found out they needed until November for the love seat and the sofa would arrive August 26th. Upon delivery it was dropped and the frame broke. When I called in (1 hour on the phone) they said they would have a tech out there in 2-3 weeks. Tech pulled a no call no show because the Customer care lady never filed the couch was DOD! Now I have to go back in again to handle what should’ve been taken care of months ago. Honestly I’m a retail manager myself so I know what Order of Ops is like. This has been the most atrocious process in my life. I will be request the district managers contact info. Filing a complaint with the BBB. Disputing charges with synchrony. I have been as patient and kind as humanly possible because of the external circumstances. When I told them my wife was pregnant and we had no couch to sit on.. they suggested I get milk cartons... please let that sink in. They told my pregnant wife who purchased 7k worth of product from them to sit on milk cartons.
Great selection of furniture and good prices.
Fantastic. Ask for Damian. Marvelous sales person.
Really nice furniture
This was the easiest shopping experience we've ever had. We were looking for theatre seating due to our significant height difference, it is hard to find recliners to fit us both. Our salesman Michael Lynch was awesome. He made the whole experience great. We will be back when we redecorate our outdoor space.
The tables we bought today appear to be a good value and will be delivered in a timely fashion. We bought recliners a couple weeks ago they had a delivery date of Oct 25. We were goi to have the tables and chairs deceivers at same time but found out today chairs won’t be in till Feb 2021. Needs less to say we may cancel chair order.
One must know that once it is delivered to your door and you find defects, you can not return it! You have to go through “their” procedure that takes weeks and once they do determine it is defected they will try to send you parts ( yea wait for another 2-3 weeks). If parts is not an option it is their discretion to give you refund or exchange. Even ikea policy is better.
Joe, the sales manager, was very attentive and engaging. His product and finance knowledge was exemplary.
What an awesome staff! Very knowledgeable The entire store in Sarasota makes you feel welcomed immediately - they don’t hover, and ready to answer any and all questions immediately. Most pleasant furniture purchasing experience ever!
I bought furniture at Ashley a couple of years ago and was very satisfied. This time I am furnishing a second home I compared prices And quality and once again decided to buy at Ashley. No salesman waiting in the bushes to push a sale. Great people great finds great furniture.
I usually don't check out online reviews, but this time I should have. When they customer service is non existant, its an understatement. We arrived at the store and immediately walked over to what we were looking for. The sales associate approached us and instead of saying hello, she said, "Do you know what you want, because we close in 10 minutes. I realize hours have changed due to COVID, but this is not the way to greet a customer, no matter what. Next time can I recommend saying, we are closing soon, but please look around until we do.
A little overpriced
The worst store management I have ever dealt with the Sales people were great and very helpful on the floor but the way everything was handled after was horrible short story long we had an order from July before the delivery day I called to check on the order because we didn’t have any call back to set the delivery time and I was surprised that we had an issue with the order and it’s been on hold with any heads up nothing, and now we need to wait until the med of October just because they couldn’t do their jobs properly so disappointed
Absolutely the worst managed company I have ever dealt with. I ordered a sofa and loveseat in early July. I was called in mid August and was offered a partial delivery of the sofa on 8/26 since the loveseat would not be available until late September. I said yes please deliver on 8/26 and it ended up being a no call no show. Worst part was that I got rid of my old furniture the day they promised to deliver. I called 5 separate times and was given 5 different dates. At one point the customer service rep on line blamed me for not splitting the order if I wanted a partial delivery! They also said who ever told me this was possible was wrong. I was told on 3 separate occasions that the sofa was at the Brandon warehouse and the loveseat was still backordered. Forward to today, they are now telling me that the couch is not in stock and I will have to wait until 9/16 but no guarantees. ..... so they either flat out lied to me, sent the couch back to China or gave it to someone else. If this company is still in business by the end of the year I will be surprised. The left hand doesn’t now what the right hand is doing. I do have to say the Sarasota store staff appear to be competent and genuinely concerned. I can only imagine how frustrating it would be to work for a company so disorganized at the corporate and distribution level. It’s appears they are just along for the ride on this dis functional carnival ride called Ashley Furniture.
They have the absolute WORST customer service I have ever encountered. They only have a 72 hour window for you to call to return your items, even though this is not listed on your receipt and most people do not even assemble their furniture within that time frame. Even if you call them on the same day as the delivery like I did (so within the 72 hour requirement) it will take you WEEKS to even hear whether you will be receiving a return. Once they confirmed that they will take the return, after requiring me to provide a screenshot of my phone log showing I had called them, they had refused to tell me the amount of my return or whether they will try to tack on restocking fees, and what those fees would even be. Their customer service representatives and managers are incompetent and disrespectful. Even the person confirming the pickup of your items is rude and will not care whether they have your information incorrect in the system and they have been sending YOUR information to someone else!!! (As this happened with me, even after spending hours on the phone confirming my information with various representatives, managers, and even delivery drivers.) This return (which was because the items I received did not even look like the photo) was the biggest headache I have ever encountered when dealing with customer service, and this is even coming from someone who has worked years in retail and does not typically complain about bad customer service. This experience was horrendous and I have yet to have the full situation resolved, even after speaking with countless managers. I would not recommend ANYONE to buy from them. You will just be receiving cheap products for a high price and the worst customer service.
Purchased a king size bed frame from here and had multiple problems with it. Each time I called, someone was sent promptly but problem still was there. Only had the bedframe for 6 months and ultimately the problem was a design flaw. The office manager made sure I was credited full amount to pick out another frame l. When I went back to the store to pick out a new bed and John was very helpful and accommodating. Very happy with the customer service I received and hopefully will not have to run into this problem again.
Beyond terrible customer service. We purchased a dining room set which was damaged upon delivery. The company replaced the dining room table and that’s where our problem began. Second table arrived scratched and needed to be fixed. Technician came out to repair and made problem worse by grossly mismatching the touch up. A two (2) inch square area is now a one (1) foot mismatched area. We asked for replacement table again. We and went back and forth with company and they denied replacement after weeks of calling/chatting. Went into the store in Sarasota where we purchased the furniture for customer service assistance. After waiting for awhile we were told by the Stores General Manager it’s not their problem and could not assist in rectify our problem. Finally, Ashley Customer Service sent the technician out again to fix problem, he made it slightly better but still not to our satisfaction. Also, please be aware that most of there product is manufactured and purchased from a off shore country which we did not know until after second table was delivered. This may be a factor why they were unable to adequately match the touch up. It’s very clear to me that Ashley Furniture does not care about there customers satisfaction. Subsequently, I will never shop at any Ashley Furniture Store again and would definitely not recommend them to anyone. Once again beyond terrible customer service.
It was the worst experience ever! We got our furniture damaged and we also were missing a chair for our dinning table which we ordered. They didn't want to fix the damages saying they are not responsible for deliver damages and BE AWARE ASHLEY STORES POLICY REFUND IS ZERO, NO REFUND, NO RETURNS, DON'T BUY HERE.. People at the store is rude, they were constantly transferring me to corporate but corporate was transferring me back to their store... Its just a joke...People in this company doesn't know how to take care of customers and their own business. BE AWARE ASHLEY RETURN POLICY IS NO RETURNS, NO CANCELLATION, NO REFUND, DO NOT BUY HERE, THIS A GARBAGE, READ THE REVIEWS AND SAVE YOUR MONEY, AVOID THIS STORE AT ALL COST.
Costumers be aware, i bought furniture at this store and they delivered to my house all damage, also THEY HAVE NO CANCELLATION AND NO REFUND you bought their junk you stuck with the junk forever, I went there to complain with the manager he said you bough our junk now belongs to you we will not refund and there is no way to return this furniture, please don't go to ashley store, they don't refund, they don't return, the manager of this store is a jerk and on top of that they charged extra fees on my credit card. BE AWARE AVOID THIS STORE AT ALL COST.
You are purchasing a NIGHTMARE... be ready! You will remember my message on here when you try to make that FIRST customer service call. The NIGHTMARE NEVER ENDS.
Working with Rebecca, the salesperson, was great. She was able to customize a set for us to match our price, and walked us through the entire store multiple times to find what we needed. The furniture was delivered broken though. The delivery team dropped it off, and darted out the door without checking that everything worked. We have spent many hours on hold with the customer service team and have had a technician out twice to try and fix the problem. Both times, the technician had to order a new drawer. Both times, the wrong drawer or the wrong part was delivered. We are attempting to contact them for a THIRD time to get the correct part. CUSTOMER SERVICE SUCKS AND WE WOULD NEVER HAVE CHOSEN ASHLEY FURNITURE HAD WE KNOWN THIS. WE WON'T BE BACK.
We decided to buy furniture from Ashley Furniture. That was the stupidest decision we made: Ashley has the worst customer service of any retailer I have ever dealt with. I bought a bedroom set and received a damaged nightstand , they promised to return or replace the product and nothing was done, hours on the phone and always making excuses to solve my problem. This company is a scam
I've never seen anything like ashley and salesman john flemming.The worst company and salesperson. They messed up my order so bad and then delivered the wrong bed.Delivery guy over tighten my handle and broke it and still haven't received a new one and the salesman wont answer his phone.I will never buy again from ashley and I use to buy everything from them
Johnny was our salesman and he was awesome! He helped us with our order so that we could have our bedset delivered on the first of the month as we were moving into our new house. If you are going to buy something from Ashley ask for Johnny!! He will make sure all your needs are met! Thanks Johnny and everyone at the Sarasota Ashley location.
HAD A NICE EXPERIENCE WITH THE SALESMAN CHRISTIAN WHEN PURCHASING THE COUCH AND OTTOMAN, WHERE IT WENT DOWN HILL WAS THE 4 DIFFERENT ESTIMATED DATES OF DELIVERY WHEN WE WERE ORIGINALLY PROMISED THAT IT WOULD BE 6-8 WEEKS. I DO UNDERSTAND WITH EVERYTHING GOING ON IT COULD TAKE A LITTLE LONGER BUT ALMOST 3 MONTHS LATER IS A LITTLE EXCESSIVE. WILL NOT BE COMING BACK TO ATTEMPT TO PURCHASE ANY FURNITURE AT A FUTURE DATE
I have tried to do business with this Ashley over a few years now and have been dissatisfied and disappointed each time due to various customer service issues and pricing. This last time we attempted to give them our business was much worse. They have tried to price gouge at an unprecedented rate this time. We were looking for a Tempur-Pedic mattress that started at $2899, but when we went to cash out it all came to $4500 with unneeded up charges that They they claimed were imperative to satisfy the warranty. We stopped that sale and checked those claims that we found to be lies. We found the exact same mattress with frame, delivery, etc... everything included for the full price (tax and delivery included) for $2964 at a local, long term mattress store here in Sarasota the hat we have used before with success. Do your homework and variety their claims before you purchase anything from them.
Terrible customer service paid for expedited delivery for a couch paid over 1800 dollars. Was supposed to have delivery today call customer service they told me july 1st. Save your self the time money and headache go somewhere else
Don't go to the Sarasota location. As soon as you pay, good luck actually getting the furniture!
Ashley handled buisness in the on-going Covid -19 with understanding the customers position of not being employed and willing to accommodate their situation. I know my wife and I needed more time to arrange our delivery.
Everything went very smoothly, I will be looking for other items when I get to Florida, hopefully I can still get the 25% in July. Thank you
Do not buy furniture from this store or Ashley in general. Horrific customer service. Salesman ordered wrong bed and only one nightstand. Every piece of the set was broken or wrong when delivered. Delivery people were incredibly rude when we pointed it out. Then when we asked them to take the broken items back they left without taking anything. What followed was days and days of hold times and useless customer service reps who did not take ownership. They tried to make us keep the furniture as they have a "no return" policy. Luckily we hadn't signed for the broken items and that makes them required to pick it up which somehow has taken even more days. Be warned, don't ever buy from them.
The store was out of stock of items we were looking for & the items we found on their website couldn't even be pulled up by their sales reps so we couldn't even order them
Always find the right item...everytime.. staff very helpful
Went in june 12 to purchase 2 tables for a house I just purchased. They had no less than 4 of the exact same end tables on their showroom floor and was ready to purchase just one of them including another of a similar style. I was told that I couldn't purchase one of the many same tables on display and that it would have to be shipped to me within a week for $60. I explained that I was only in town for 2 more days and wouldn't be around to receive the delivery and was ok with a floor model. The sales rep said the manager wont sell a floor model and thanks for stopping!!!! So I'm new to the area and only in town for 2 days and you let me walk out unsatisfied? You have a retail store for a reason to sell items!!!! If you walk into a car dealership ate you not allowed to buy the car on display? If you walk into a grocery store are you not allowed to walk out with milk? You had atleast 4 of the exact same tables and you want to ship it to me for $60! I've spent over $30k in furniture with Ashley over the course of 20 years of home ownership and will NEVER again! You know there is a problem when the manager doesnt reply to any of the many bad reviews posted on here. Your store manager is horrible!!!
LOVE our living room set, and John Flemming was an amazing sales person, just gives facts and does NOT oversell. However we were contacted to give a model number of a lamp that was included in set, and everytime I call all I get is a VM option after hold time, that gives you 5 seconds of record time, an option to add to message in 5 second intervals and is so frustrating!! All I want to do is give John the model number of lamps he needs but aside from driving back to Sarasota to do so, it is quite impossible to get ahold of anyone or even leave a proper VM!
I purchased some furniture from this store; I later changed my mind (prior to delivery) due to the horrible customer service that I received when working with the salesman and manager. After several attempts to get a full refund for my purchase, I have not received my appropriate refund. Now the manager claims that she can’t locate the order. I would strongly warn anyone against doing business at this establishment. Very unprofessional and shady business practices being conducted there.
After my new new leather power reclining cough and over sized chair were delivered I noticed a small tear in the leather. I contacted Sara ( my sales rep ) and sent a picture Showing the damage. She told me she would start a claim and it would be taken care of. After over a week later I still have not heard anything. Sara is not answering my text messages any longer. I would never recommend this store to any one I know. This is terrible customer service. All they want is to make a sale. After they are paid they don't care about their customers!
UPDATE: Outdoor furniture cushions have started to mildew, even though the set is covered and brought in during big storms. Your warranty won’t cover this. Per the company, mildew stains after a year are perfectly normal. However; if you happen to spill juice all over or burn all the cushions on accident- that’s covered. This place is the worst. Our sales rep Brian was fine, we purchased a bedroom set as well as an outdoor living set. Just a few hours before the scheduled delivery we were informed the bed we order was on back order. We needed a bed right away for my daughter as we have just moved from out of state. In addition the outdoor set that was delivered at 8:30pm (1.5 hours later than their 4 hour time slot) was broken. We tried the store several times regarding both issues, each time the manager Michelle was too busy to talk to us, we tried corporate and was told we need to deal with the store. This went on for days. Finally several days later we were told the bed would be delivered and the outdoor set replaced. Customer service beyond the sales floor is a joke. I would not suggest to use them - which is disappointing because both sets we purchased we love.
(Translated by Google) Top quality items and special and personalized attention. (Original) Artículos de primera calidad y una atención especial y personalizada.
Horrible customer service, we were promised a compensation and never got it, now trying to return product and no return possible!!! Never again
Horrible place! Ordered furniture.. no call to set up delivery so I called on the day they had given me at time of purchase and was told I would get a call back... 45 mins later call back and was told half my stuff is on back order and not available until next month.. no courtesy call to inform me of this delay and had taken off work to be home for delivery. Asked for a refund and was told I would get a call back in 10 mins to process it.. hour goes by and I have to call back again. Worst customer service I have had in years from a retailer.
Sales people are great....and were a big help...we bought a mattress and the salesman knew we had a bad mattress in our camper....when they delivered the mattress...the delivery driver did not take the old one...and they stated because we did not tell them we had to get rid of the mattress we had...First of all we didnt know we had to say anything. It should be assumed or asked to the customer....for this reason we gave only 2 stars....now i am stuck with a mattress and will probably have to pay for it myself....Ashley's is being real neaky with this....
HORRIBLE!!! Purchased couches on March 21st they charged my card once and went to pending the $618 was taken out of my account never seen again. We got the couches delivered April 2nd and one of the couches is broken, I called that day to let them know. I was told April 9th someone would be at my house...nobody showed up. Then had to call them and figure it out, they rescheduled for April 23rd got the text and email. Again nobody showed up. They texted me again apologizing to then schedule it for May 5th guess what...yup never showed up! Woke up May 4th to see they took out $618 again making me negative. I called customer service and questioned why I was charged twice she then proceeded to tell me it was declined twice BUT as it states on the confirmation email and as she stated they charge your account again the day of delivery. I questioned why nobody called me and told me it declined she told me “I don’t know” I said bad communication on your end she said yes guess so. Again April 2nd was delivery, I’ve had my couches over a month. I asked her how did they deliver my couches if it wasn’t paid for...again “I don’t know.” She then said they charged it May 1st and was approved I asked how was it approved with no money in the account and declined every other time with no money in it? Again she said “I don’t know.” I told her I would be disputing this with my bank as I already paid she said to me “you won’t win.” What kind of agent says that for one, I told her sure I will I have all the proof. I was then transferred to another lady in regards to the times nobody showed up she put me on hold for 20 min to then hang up! So not only did they steal from me, they sold me broken furniture won’t fix it and will not take responsibility for charging me multiple times even tho I have proof. Should have known something was up when the delivery guy stopped us from opening it up before he left. I will get my lawyers involved if that is what it takes...
Edit: It has been 1 year since my delivery and I am still extremely happy with my purchase! I have no issues with any pieces of furniture (bed, 2 dressers and 2 night stands). All are in perfect condition. Delivery was fast and professional! Original Review: Julie August was very helpful and informative during my bedroom set purchase. Having been let down by a different seller, this experience was much more pleasant. Julie was patient, thoughtful and personable. She took her time to price out numerous different sets for me and did not pressure me into purchasing the most expensive set; which is very appreciated. I am in sales myself and can easily spot deceptive practices. I did not get the typical “sales jerk” vibes I’ve gotten in the past. I am set up for delivery and will update my review once that happens! I am very pleased with the purchase experience in the showroom and would recommend Julie to both friends and family.
While looking for a sofa, I stopped in and Boswell, B was my design consultant. Very informative and helpful. The last star is missing because I did not buy (sofa was to big for my 1 bedroom apartment) and I did not go through the full purchasing phase. So I don't know the full experience.
Not my first purchase at Ashley! Always find what I want.
Wow!!! We had an amazing experience today with Johnny Leon! He helped us furnish our brand new home!! He was patient while we switched between different bed sets, and couches and priced everything out!! 10/10 recommend this store!
If I could give 0 starts I would. I had a delivery on my bedroom set on 03/01 and a handle was missing on my dresser. It is now 03/21 and I have not received that and a missing candle holder. I have called this store 3 times and told me they would ship it. Asked today and they don’t even have a tracking number and send me to call another number. Don’t waste your time and shop Rooms to go. They called me 30 minutes later to tell me of everything was ok. That’s customer service. Oh and the lady that answers the phone saids there was no store manager. She is useless. Shop somewhere else
Having grown up an hour from Arcadia, it's been sad for me to see my opinion of this company go from one of respect to absolute disgust.
The store was nice, we were prominently greeted and explained their displays.
Extremely high pressure,nasty sales person
Christian was an amazing sales person!
Nancy was very informative. She knows her mattresses. Thank you Nancy.
DONT do it!!!! Weve had nothing much issues each time weve purchased from this exact location. They fail to tell you crucial information about anything and everything. Such as, their warranty plan, the no returns in this store, and even delivery options. Theres always an issue each time weve ever purchased from them. Weve had issues the first time around and felt like maybe it was just a mess up/ bad sales person, after spending close to 15 grand in store we decided to give another chance to only be just as unhappy as we were the first time around. Also if going into store over an issue that occurs and then being spoken to in such a disrespectful manner isnt bad enough, they lie straight to your face.
Just adding one star is not even worth it. Walked into this Ashley B.S furniture on February 7 2020 with my grandmother looking for a leather loveseat, we found the perfect one. The sales witch told us the loveseat would be delivered on February 23 2020 and they'll call 3 days before to confirm the delivery. No one ever called so I called the warehouse and found out the phone number was put in wrong, I'm not surprised since the young sales rep chick was in a hurry putting in the information. Well talking to the warehouse I was told they don't understand why they would sell me something the dont even have in stock, I was told. That they haven't had that loveseat in stock for a while and don't know when they will so I called the store to cancel the order since it's been nearly a month and they either wouldn't return or answer my calls smh what a shame. So It's February 25 2020 and decided to show up at the store to cancel the order but I have to call a different place because I was charged for the first payment for nothing. What a waste of time. This place is a joke.
Excellent quality furniture at great prices. Salesman Edward Bermudez was the best!
Will never shop here again. They force you to pay for outrageous delivery fee by not standing by damaged pieces if you choose free delivery. They will not repair or replace if you pick up yourself or choose free delivery. Plus when you sign to agree to purchase they tie it in to you agreeing to text and or voice telemarketing. Salesperson said you can not decline telemarketing and only agree to purchase you have to agree to both. Very deceptive underhanded methods. Will not go back or recommend. Shame on you!!! It doesn’t say much for your products if you stoop so low in your dealings with your customers.
Great service
Great service
Found some great counter height stools for my kitchen and they were on clearance.
Our sales person was nice and I found something that I hadn't planned on buying but needed so I was very happy I stopped in that day.
Sales person was very helpful and knowledgeable.
The wife and I came in looking for a bedroom set we were greeted by Christian Kienzle.He was so polite& helpful .He was patient and very knowledgeable and did not try to upsale us ! He & his manager worked with us on our budget. We will definitely recommend this furniture store! Thanks again Christian for your top notch service. Samuel Trabalzi
Very pleased with our sales person Mike Lynch. Was so helpful and patient with us as we looked around for what we wanted. Such a gentleman so polite and didn’t pressure us at all just answered our questions and showed us around. With his help we were able to make a good choice with what we needed. Excellent service! I would highly recommend asking for him if you go in. Quality furniture great 5 year warranty and wonderful sales! The desk girl that checked us out was wonderful too, can’t remember her name, but friendly and kind also. Great store and great people, at least those we had helping us.
great experience
Bob's is a step upward.. go to rooms to go.. or Macys
Becca is an excellent salesperson who showed me all my options and was patient. I found a reasonably priced option that met my needs.
Becca, our sales person was very helpful explaining the quality differences with the bedroom sets that my wife and I were looking. She also explained the delivery process clearly. We are extremely happy with our purchase!
Knowledgeable staff and good quality at fair prices.
Great selection and prices! We had visited a few other stores however the selection and quality just didn’t compare to Ashley. At first I/we didn’t feel comfortable with our salesperson Julie, however that soon changed and we would like to thank her for tolerating me/us. We are excited and can not wait until Friday for our delivery! The Wrights Note; to our surprise we have encountered a problem with the leather on the couch and repeated calls haven’t been returned! So much for paying for quality and paying for the extended warranty. Will update this review should the situation change!
Salesman was very helpful and friendly and knowledgeable
Brian was knowledgeable and friendly.
Awesome store with a great selection, but the prices are very high. I found the perfect couch, and was about to buy it, when I decided to look online real quick, and found the exact $6k couch I was going to buy for $2,200... I decided to back out and do some more research.
Delivery team was amazing. They were really nice and professional.
No pressure..and great service !
Pia was wonderful. She gave us room to think about things, but was there to answer all our questions.
Had a wonderful experience. My wife and I were shopping for a couch and been to other stores. Immediately after entering the other stores we were hounded by sales and felt very uncomfortable. At Ashley Home Store we browsed the store without being pressured and when we needed help Stephen Groham stepped up and spent at least 2 hrs with us going over all the options, dimensions and prices. My wife and I both couldnt be happier with our selection. Thank you Stephen for a great experience.
I had a great salesperson to work with. To me that makes shopping for big items like furniture very important. Alli was very helpful and I was able to figure out what I needed and find the perfect sofa sleeper.
John was wonderful. He helped me pick everything I needed and gave me good instructions. I will definitely refer other people to him.
Just didn't have what we need.
I had a terrible experience with this store. I fully paid for a dresser and two end tables on No ember 1st. One end table was defective. I spoke with the warehouse that day and they said they would send a new nightstand. After three visits to the main store on South Tamiami and several phones calls and a promise that my new nightstand would be delivered December 23, the delivery man said he was there to Pick Up a nightstand! I was very angry and had to get nasty with the store. Finally it was delivered three days later. I will never shop there again.
My wife and I spent $4500 with this company just to have them deliver half of the furniture unboxed and soiled. They use 3rd party movers who are overworked and obviously have no respect for your property, forcing Furniture parts through the front door damaging our front entryway of our brand new. I've been back and forth with Ashley's business office who continues not to address the issue but only to send me going in circles with phone numbers that dont get answered or returned. I hold Ashley responsible for these workers damage and will continue to press them on fixing my damaged front entry to our newly purchased home, Or providing me with the funds to do so.
I love Ashley home store. I got a beautiful living room set and it was a really good price plus I got 12 months no interest. They even have 5 years no interest. How can you go wrong. They have a nice selection of real nice furniture. I would recommend this store.
This is our 2nd time making 2 Big purchases for our Winter home here in Sarasota. The store is beautiful the staff are well dressed very knowledgeable and easy going. Good quality at an affordable price.
They are not knowledgeable about their products and will not return calls from so called store management. Customer service is a joke. Was delivered a couch on 12/24 and we called and was told this was incorrect couch and would send the correct one. Could not figure out the reclining. Sent pictures in. Fast forward same couch was delivered. Now trying to send another couch for tomorrow. After talking with 2nd delivery guys the pull is on the inside of the couch. Never buying anything from them again. Im sure this post will be deleted.
It was the worst experience ever! We got our furniture damaged and we also were missing a chair for our dinning table which we ordered. They fixed damaged furniture after 3 weeks of delivery and we still don't have our chair and its been over a month.. People at the store is rude, they were constantly transferring me to corporate but corporate was transferring me back to their store... Its just a joke...People in this company doesn't know how to take care of customers and their own business...I can't believe it's one of the largest companies in the USA....
No one greeted me or even approached me during my 30-40 minutes in the store looking for a sofa. I also felt the selection of sofas was limited, probably because no one assisted me. Disappointed.
Hands down the worst customer experience i have ever had Think twice or three or four times before buying something You think you are buying something from “ Ashley Furniture” but actually they act like 3 different parties; 1- Shop itself 2- Warehouse 3- Delivery/Assembly guys Get ready for big delays, damaged products with a very poor communication As soon as there is a problem all above 3 parties blame each other and as a customer you are the party who need to take all the headache and chase after each party to be able to solve Never again
The worst experience of my life. Please understand when you buy anything from Ashley furniture they are not responsible for the delivery or anything that happens with the delivery. If they do not arrive on the appropriate day that you signed the contract at the Ashley home store it is not the home stores fault and you have to call Brandon Florida their delivery service and speak to them. I've spent four days on hold and calling to find out where my mattresses that I ordered two weeks ago and I still do not have it and I'm flying out today and have already paid for the mattress. Please do not trust them and do not purchase ever from Ashley home store because they are not responsible for getting anything to your house. They will hold your money because you already paid!
Bought about 6000$ worth of furniture back in September and was lied to about the financing.. but that's not what I want to talk about.. I added a recliner to the delivery via a wire transfer as I was in Tampa at the time moving to Sarasota and didn't want to drive back down. It was never delivered went to the store and put it on my credit card and was told the money would be refunded to me. It never was. It's been since the first week of September and never have heard back from you guys. Called customer service before Thanksgiving and opened a case and was assured someone would be in touch with me.. ofcourse it's been about a month since then and no contact. I am now going to file a police report as well as a grievance with the BBB. You have stolen money from me charging me twice for one piece of furniture. I hope many people read this review as this is the worst business I have ever seen in my life. No one does their job there and they're thiefs. If I could give negative stars I would.
Lots of nice furniture
What a joke this whole process was. Wife went in to purchase a sofa chase. Never given a receipt and the told a delivery date that initially would've bee. Perfect. Got a text the next day saying the delivery date was for a different date which wouldn't work. Called and rescheduled for a date someone would be home which was today. My wife cleared her schedule and waited patiently at home for the delivery. Never showed, so I called and was told the delivery was scheduled for the following week.... cancelled the order and will not be shopping at Ashely Furniture stores anymore.
Do not Buy from this store and before pay money they are sweet and after paid they are really rude. before order from store they said we have all in stock and when we get delivery they said we don't have in stock and you can get after 2 weeks. i called in store and said need to talk to manager and medi said he is busy without asking him. never buy from this store anymore. worst service ever.... don't buy or order from this store.
The woman at the front, Julie August was pushy and told me she was here to “shop with me” until I mentioned I lived in a different state, she immediately cut me off and said no before I asked her a question. This is why I don’t like shopping at furniture stores because they’re always too pushy and when they know you won’t give them commission, they stop helping.
Excellent service. Salesman was knowledgeable and courteous
This transaction took place 1500 miles away from the store. We were given many options for payment and delivery. Prices were great and Nancy did everything we needed to complete the sale. We will be doing more business in the future.
Absolutely TERRIBLE service. Went to the local showroom back in September, and told them I was looking for a bedroom set, and that I needed something that day, or the following day. The sales associate said there was no way they’d be able to get me a set by my deadline. So I went a mile down the road and purchased a set elsewhere. Immediately after buying the set at the other furniture store, I went straight back to Ashley to buy a mattress that I was shown when I was there earlier. As soon as I walked in the door, the sales associate said he was just about to call me because they had the set that I wanted at the warehouse, and that they could deliver it the next day. I stated that I had literally just purchased a set at another store because of my time dilemma. He asked if I would be willing to do business with them if they delivered the following day. I honestly liked the Ashley set better, and as much as I hated to do so, I went to the parking lot, called the other store, and canceled my order. I walked back in and told the sales associate that I had canceled my other order, and I would buy the set for him. The following day I’m running errands because I had just moved, and I’m waiting to hear from the delivery guys. By 3 o’clock, I finally call the store to see what’s going on. The lady on the phone tells me that due to “unforeseen circumstances” my bedroom set did not make it on the truck. After telling her numerous times that it was unacceptable, I ask to speak to the manager, whom I believe is named Nabill. The lady just kept naming different dates as to when they could deliver my furniture, and I keep asking to speak with Nabill. Mind you, I still to this day have not heard from him. So I decide to call the warehouse manager who is in Tampa. (1hour north of me). He was very nice, and told me he was sending me $200 in gift cards for my troubles. I had taken the day off to get this furniture delivered, so I tell him that I was on my way to Home Depot to rent a truck, and drive there to get it myself. As soon as I hang up, the receptionist lady from the local store calls me and has the audacity to tell me that they were willing to knock $50 off of my delivery fee. By this point I’m so irritated, I (not so politely) tell her that they will be refunding my ENTIRE delivery fee, considering that I was on my way to RENT a truck, and go get it myself. She tells me that that is not her call, and I tell her once again, to have the manager call me. So they finally agree to refund my $100 delivery fee, and send me an additional $50 gift card. My refund check FINALLY showed up about 6 weeks later, and I have yet to see my $200 in gift cards from corporate, nor my $50 gift card from the store. Also, while unboxing my dresser, I find the corner of a drawer to be cracked, and the corner of my mirror frame to be chipped. I did receive a drawer replacement, but have now been told twice that someone would be coming out to “repair” my brand new mirror. Have not heard anything. This service is absolutely ridiculous.
Friendly helpful salesman Christian
Christian Kenzle was attentive, without being overbearing, informative, and efficient. My girlfriend and I both agreed this was the best experience we have ever had buying furniture. We highly recommend using Christian at Ashley.
Ask for Mike Lynch, he was very helpful and knowledgeable. Great guy
As soon as we stepped in the door of the Sarasota Ashley Home Store and was greeted by Julie August we knew we where in the right place and with the right person! Julie was absolutely 'The Best' design consultant we have ever worked with, and after seven moves that is truly saying something. Julie's expertise combined with her overall depth of design knowledge is surpassed only by her friendly personality and her desire to make sure we were completely satisfied! She guided us through selecting and coordinating our living room, dining room, master and guests bedrooms along with lanai furnishing. And delivery for most pieces was only a week away. Ashley HomeStore is a great place to shop and Julie August is top notch all the way, you can expect the best when you work with her!
Looking for a sofa sleeper -had a great alternative to the traditional -the Jarreau sofa chaise sleeper
Nancy Apatow is a super saleswoman, very professional has a lot of patience already recommended to my sister who just bought a house thank you Nancy
Mary was a great consultant. She gave us great ideas for our new home.
The salesperson was terrific! No pressure, yet patient and willing and able to answer all questions!
Was shopping for a TV console for underneath. I had a fantastic shopping experience! Looking forward to enjoying many cozy evenings with my new LG TV stand with fireplace insert. Mike Lynch was a wonderful salesman and a pleasure to speak with. I would recommend him to anyone shopping in the Sarasota Ashley HomeStore.
The furniture selection is great and the sale along with extra discounts made it very easy to shop there.
Excellent, and pleasant customer service by Pia and Nabil!
Edward provides excellent service and assists me in finishing my purchase!
Great experience, great service by Jim
I ordered a whole house of furniture for a vacation home from Sarasota store. It has been one delivery error after another. Through this process the Sarasota store manager and my salesman do not return my calls for assistance. When I do get ahold of the warehouse they say one thing and do another. They just can't get it right. I sure someone from Ashley that has authority to make this right would look up my account and reach out to fix the worst customer service I ever experienced. They were going to correct a delivery this morning so I had my sister go wait for them since I am not there now. They delivered the wrong furniture again. Not just once. The level of incompetence and disregard to make it right are mind blowing. I would give 0 stars if I could.
I worked with Pia at the Sarasota store and she made my experience superior.
I ordered my items on the phone and had to go to the store to pay because they won't except credit cards on the phone. Steven did the phone and Pia helped me in the store. Pia was delightful from greeting me till finishing up, making sure I understood everything.
Our Ashley rep, Julie August, was fantastic and made the furniture buying experience enjoyable and stress free. She was courteous to our style requests and showed us quality material for our kitchen, dining room, and master bedroom. Highly recommend visiting Ashley for their quality goods, reasonable pricing, sales, and high customer service employees.
Mike the salesman was great and very knowledgeable
Ok furniture store, some stuff is not great quality
After a 6 week wait on a loft bed purchase I was notified of an additional 3week delay. When walking in to the store to discuss, I learned of a several month delay because all the pieces were not ready. How on earth can you sell a product and not have pieces ready. Was this a test of who might be interested in your product? The same loft bed is selling for $300 more. Are the customers who purchased at the higher price getting orders fulfilled quicker? Sure does feel like it. I was awaiting a call today from the Sales Manager (Nabill) who unfortunately gave the dirty work to Associate Steve. There is a principal behind customer service. You have lost a customer. I have cancelled my order and will be going elsewhere. It’s unfortunate because I have purchased from Ashley multiple times in the past. It takes one poor experience for business to be lost.
Christian the sales man was spectacular!
Rebecca was very helpful and knowledgeable. Got a great deal on a bedroom set for my guest room.
Wonderful salesman! Knowledgeable about products and every question I had was answered. Reasonable products and they are on display instead of having to look through catalogs. Welcoming and friendly! A great experience for small purchases or furnishing an entire condo like I did.
We had an out of state purchase and Christian was very helpful and accommodating with our situation. He did what we needed quickly and accurately and we really appreciated his help.
Great shopping experience and excellent customer service. Jim did a great job and was extremely efficient. Very happy with my purchase.
Stay away! the furniture does not last. If you call in or have an issue good luck finding someone who cares after you have already purchased! You are better off going and spending a few more dollars at a better store. They will try to sell you a warranty that is worthless do not buy it. My couch is 1 year and and 1 month old, called in claim for cushions being flat and couch looking terrible. I am out of luck. I would never buy anything from here again. Very disappointed in customer service and warranty company. Its a third party warranty so Ashley does not care.
Nice store. Salesman I dealt with was cool (Michael L.).
I wouldn’t recommend buying furniture at this store, we bought a bedroom set for our two kids. The buying process was pretty normal however getting our delivery has been a very stressful process. The delivery guys didn’t speak much English they were speaking amongst themselves in our house in their native language. I had a very hard time explaining what I wanted to them & they were obviously not experienced. All in all we’ve dealt with Missing pieces Damaged and defective furniture Undelivered furniture Bad communication When I called to get help I spoke with Christina and Madison both who told me the store manager “ Kenyatta” would call me back tomorrow And each day I never got a call back Haven’t spoke to the manager still... & It’s been about three weeks now. I’ve had to buy a mattress off amazon so my kid has a place to sleep.
Ashley was great. I was buying my first new couch and they made it easy and inexpensive. I was a bit sad I couldn't get the advertised next day delivery when purchasing at 1:30pm but I guess that is why they call it fine print. 🤨🤔. My salesman was amazing and tried to get the furniture delivered but was unable to. So I had to live with getting my new couch on Monday instead of enjoying it Sunday.
Michael was a wonderful person to work with. He made our experience with Ashley the best it could be. Thank you much.
I was shopping for a coffee table and two end tables for a beachfront rental. We need the items to provide storage also- space is very tight! I had chosen a square “double trunk” style coffee table. It will be placed in front of a pull- out sofa. Julie pointed out that my chosen piece is very heavy to move and a piece on casters might be better. I settled on a similar style that is much lighter and Julie advised me to get a rug that is smooth to help on the occasions the couch is opened. After looking at many side tables that could provide big drawers for storage, Julie pointed out that the end tables that match the coffee table would look best, even though they had doors/shelves and not drawers. I found deep baskets in the Ashley store to place inside and they will function just like drawers. Julie made sure I got a great discount and explained all the details of delivery (including no return policy so be sure I look it over closely when I accept delivery). I’m so grateful Julie pointed out how heavy the first coffee table was - I can just imagine the complaints I would have gotten! So glad she convinced me to work with the matching end tables instead of running all over town and the internet trying to find something that might look odd anyways! Thank you Julie! You’re the best!!!
I bought a couch that was uncomfortable, called Ashley’s Furniture was transferred a bunch of times to learn return policy is only ok for online orders instead of buying in store. I wanted to exchange the couch for another Ashley couch manager never called me back, I was told 4 different stories. Will NEVER buy from them again. Horrible customer service. Low qualify furniture 2 weeks and the seats were already sinking in.
Great customer service from Jim and the store manager.. everyone was very friendly and knowledgeable about all the inventory in the store. I cant wait to get my sofa!!
Love Ashley’s Furniture and the staff. Jim has been a great helping through all my indecisiveness and always does it with a smile. I love the selection & I’ll be back for my 3rd visit soon!!
Jim was great. He was very nice, left us to look around without feeling pressured, and made recommendations. Thank you!
Updated review: almost 2 years after purchase, we finally decide to utilize the unlimited cleaning service that the sales representative advised us to purchase. We recently had some renovations done to the interior of our house and despite covering the furniture with plastic, the cloth on the sectional, Ottoman, and loveseat all managed to pick up a fair amount of construction dust. I called to schedule a cleaning and the company advised me that general cleaning is not covered, only spot cleaning. This stands in stark contrast with what the sales representative told me. Unfortunately I have to rate this place at least one star because zero stars are not possible. I will advise again, do not spend your money at Ashley! Original review: After being in the store for 5 hours with my 2 kids treating me like a jungle gym, apparently I was told that purchases can not be returned (at least the customer service woman I spoke with insisted that I was - I don't recall this). When the furniture was delivered, it was obvious that it wasn't a good fit in the room and my wife and I even talked about it with the delivery guys. They just kind of shrugged and went about their business. So, I called and was told that furniture can't be returned (again, apparently). They absolutely would not budge. I told my wife we'd just have to make it work for the next 5 years... you know... looking like sh*t... And then the delivery guys left. Then, I received a phone call a few days later to check and see if I was happy and of course I said that I wasn't. At all. I explained the situation and she asked "why didn't you refuse the delivery?" WHAT!?! THAT WAS AN OPTION!?!?! I told her that neither the delivery guys nor the customer service rep told me this was an option and now I was even MORE upset. A company which does NOT give an option to return something that simply doesn't work in a room, yet costs thousands of dollars, is NOT a customer-centric company. We purchased $16,000 worth of furniture and will NOT ever purchase from them again even though we still need about that much more furniture for our house in the next year or two. Oh, additionally, two pieces of furniture showed up damaged and our bed was either built incorrectly or put together incorrectly and the mattress doesn't lie flat as a result. One corner at the head of the bed is about 2" higher than the other 3 corners. Someone is supposed to be here in 2 days (2 weeks after it was delivered) to fix it. I don't have the highest of hopes... probably because I've been sleeping like garbage for the last couple of weeks thanks to their incompetence.
I’d like to thank Kenyatta Carter in the Sarasota store for outstanding customer service on the phone today! And also the very nice lady (I regret I didn’t get her name) who called me today in response to a survey I completed. Great to know they actually read your responses, follow up on any problems and care about their customers. How refreshing!
Excellent store, great customer service, especially the manager, Nabil! Honest business who is happy when he can give you the best deal possible. He treated me so good, and gave me a great deal that I ended up furnishing my 3 bedroom house with Ashley Furniture
My wife and I were very happy . We went to Ashley Homestore looking for a special piece of furniture and artificial fireplace. We were greated at the door by Dianna Hudson who understood what we were looking for and immediately showed us the perfect items we were looking for band gave us a good price in our budget so we bought the two items are very happy and intend on buying other furniture there in the near future.
They we're Curtis quick and sufficient.
Great help! When in clueless on what I needed and walked out with exactly what I needed!
Best store ever. Service, selection and value.
We bought over $5,000 worth of furniture from the store about two years ago Recently, we noticed some seams on our couch and chair opening up with staples showing. We also noticed one of the ottoman's cushions lopsided and completely out of shape. We had purchased a five year protection plan on these items. I was remiss in not reading the agreement and found out it did not cover manufacturing defects on our furniture. It was also never explained to us by our salesman, what the protection plan covered. When I reached out to our salesman, Christian, to inform him of our grievances we were told that the manufacturer's warranty was only for 12 months. We were not told this at time of purchase. The store and the salesman assumed no responsibility to remedy this sutuation. I was told by our salesman that we could come to the store and speak with him personally but there was no mention of any resolution to our problem. There are only two of us using this furniture so wear and tear is minimum. We just thought after spending a lot of money at this store some allowance could have been made to repair these items. This is not good customer service and we don't think furniture should start to fall apart in such a short period of time. The store should assume some responsibility for this situation. Obviously, we will not purchase any more furniture from Ashleys because of this incident. Maybe, you should think twice before shopping there....Tom & Myrt Grosso
Great experience. Highly recommend Christian!!!
Went in to find a power recliner that also lifts for my 89 year old father. Eli Gonzalez greeted me as I entered and was very courteous and helpful. After demonstrating several chairs I made my selection and got a great deal. I would highly recommend this store and particularly Eli for any of your furniture needs. Unfortunately I must edit my previous 5 star review. The above lift recliner that I purchased for my 89 year old fathers nursing home room broke. I know things break and no one can predict that. The chair has a 5 year warranty and no cost parts and labor for the first year. The chair is 7 months old so I should be good. I called the Sarasota store and was told a technician would be there in 3 days to fix or replace it. I was grateful since my dad was stuck in his wheelchair all day while it is broken. Well, the technician had an “emergency “ and I was told they would reschedule and call back with a date and time. I waited 5 days and no call so I called back and got another appointment which was also cancelled the day before it was supposed to be. My next alleged appointment is August 7 if it happens at all. This will be a month since my first call. I couldn’t leave my dad in his wheelchair any longer and purchased him a new lift chair from a local small business medical supply store which I should have done in the first place. If it breaks, the owner assured me he will be there within 24 hours to fix it. Anything can break or malfunction. As long as a business provides good service and honors their warranties in a timely manner you can’t really ask for more than that. Ashley HomeStores has not done that. I caution people that may be thinking about buying from them. Go find a locally owned small business and you’ll probably find the kind of customer service you are looking for.
Julie was great. Her experience and product knowledge proved her to be a true professional. I especially appreciated her obvious love of country and those who served.
Excellent sales experience. Low pressure and friendly salesman Mike Lynch in Venice Florida store; manager Nabil also very helpful and friendly as was every member of the store staff. I recommend them without hesitation.
Great COMPANY
We searched for furniture for our new home in Venice, Florida in many different “quality” furniture stores and nothing compared to Ashley! We love our new living room set and can’t wait for the rest of our rooms to arrive! Best part of our Ashley experience was our sales consultant Julie August! From the moment we met she was pleasant, funny, informative and extremely knowledgeable of her inventory. Julie never pushed or rushed us into a sale, but rather she really listened to exactly what we were looking for and showed us pieces that would work with our home instead of trying to pad the bill with items we didn’t need or want. Julie was so great that I’ve been back 4 times for additional pieces around our home! July has become my “personal furniture guru”...she’s the best! We also worked with the floor Manager Michelle and she was amazing too! I can’t wait to furnish another room with Julie!
Becca* was super! She listened to my needs and wants showed me everything that I wanted to look at. She didn’t pressure me for what she that I should have and she listened to what I wanted. She made me happy and she did what I wanted which was best for me and not the store or her commission. I will definitely be back to see her in the near future, she has a customer for life.
Experience in the store was fantastic. Furniture is being delivered this weekend. Looking forward to hopefully another great experience.
Brian at the Sarasota store was very patient spent hours with my friend to help her. So kind and very professional Barbara Venice fl
We were extremely happy with the service at Ashley Furniture. We were purchasing furniture for a condo in Florida and needed assistance from out of state. John made the experience very easy and was so helpful. All the staff at the Sarasota location were very friendly. Thank you!
All my questions were answered completely and was able to meet my delivery requirements.
I recently moved from Chicago to Sarasota I went to Ashley to look for a mattress. Was geeeted as I walked in by Julie August, who was not only one of the most helpful, knowledgeable and personable designer/ sales people I have ever worked with, but she was very welcoming to me as a new resident of this area. I ended up buying two high end mattresses instead of one. Julie, is indeed, a wonderful asset to Ashley Furniture!
This is my second time at this Ashley location. Each time I had Jules who I will ask for every time. I am a contractor in Sarasota county renting and flipping homes...RGRGRV, LLC. I truly like Ashley furniture for furnishing and staging. But the real attraction is customer service. Jules or Julie as is her name is the best. I cannot say enough good things to transfer the enormity of my feelings for how much she helps. Thank you Jules.
Julie August was our representative when we picked out the bedroom furniture for my new house in Maryland. She was very pleasant and a joy to work with!! She even went above and beyond by offering extra assistance with expediting my order so that I will have it in time for my move!! This is the second time our family has used her/Ashley to obtain our furniture and we plan on continuing our future business with her and your store! Thank you for making my moving process more smooth Julie!! You’re awesome 😊
Pleasant time choosing our furniture. Nancy made sure we got a great deal. Looking forward to our delivery!
Excellent sales person. Good products and good service
Brian was awesome ! No pressure, didn't follow us around...let us do our own thing! He made it very easy to purchase my new couch
We had a great associate Becca yesterday. She was so nice and understanding of us with our two kids and they were wandering around and playing. Nothing out of hand. Becca kept saying no worries it’s fine. Today we go to make the payments and final order. Had another sales associate and we r sitting with our kids in front of us and Julie came over and started arguing with us and telling my kid to not move stuff as I tried to tell her we had the plastic cover she walked off and didn’t even look back at us and waved her hand up in the air. I felt very disrespected and would have left if not about to sign papers already. And then the manager came to the section across from us and just started watching us. We were not being disruptive and we picked up everything before leaving as we did yesterday. If u don’t want families to come with kids and buy furniture put a sign at the door and we will take our money somewhere else gladly.
James and Michelle went above and beyond to make us happy customers. They took the time to make sure that we found the perfect furniture to fit our needs.
I wish I could give Negative stars. I bought over 10 grand in furniture back in Feb. I bought it all at the same time. I have had multiple deliveries and each one brought something scratched and damaged or just the wrong item all together. I watched as the delivery people dropped a bookcase off the back of the truck and then tried to get me to take delivery of it and that they would send a technician to fix it. I have called multiple times to fix these issues and been very patient. The store manager does not like to return phone calls and has yet to fix this issue. I still am waiting for two pieces that were messed up to be replaced. I have had 9 deliveries off one order. Make sure to check everything that you buy before they bring it in because odds are that you will find scratches or defects. I had something damaged on every single delivery. I got to the point where I told them not to bring it in until they checked it. The delivery people even found marks before even getting me to check it. The first delivery I received the guys marked up my walls and banged the furniture up and down my stair case walls. They say they are going to fix it but don’t return phone calls and drag their customers out. I will NEVER BUY ASHLEYS AGAIN! It’s constructed cheap and scratches easily. Make sure to check the quality in the showroom don’t just take my word for it. Like my father always said, “You get what you pay for.” Cheaper is cheaper for a reason! There is a reason their furniture is what you find in the rent a centers. It’s all particle board and fake wood that is made as cheaply as they can make it. Check your furniture well!!! Once you accept it it’s yours! Do not agree to have a technician come fix or replace it. You will end up a horror case like me. Sometimes being the nice guy and doing what is suggested is not the best. If you don’t accept the product they will be quicker to replace it and deliver it.
Beautiful furniture and excellent customer service!!!😀
Awesome sales person Edward! Thank you very much for your assistance!
Best experience by far! Got exactly what i was looking for and the sales lady that attended me was extremely helpful and honest. I will certainly be coming back to this location for future furniture purchasesThanks to the excellent customer service by Nancy. I Would recommend her anytime !
Becca, our sales rep, was hilarious and super knowledgeable about exactly what we needed. Manager came out to say hello and seal the deal. Our financing advisor, I forget her name and feel awful, but she was quick and friendly. Great experience at this store. Thank you!
Knowledgeable staff, very attentive, great working with John to furnish our new house.
DO NOT EXPECT HONEST SERVICE AT THIS LOCATION! DO NOT WASTE YOUR TIME. GO ELSEWHERE. They were dishonest and didn't hold up to their word. Misrepresented the purchase and delivery guarantee they expressed to me and no REFUSE TO TO . MORE OR LESS STILD MY MONEY AND I HAVE NEVER given a bad review so this is truly A Bd store! Warning Dont go here there are plenty of other stores with honest management/ people!!!! Laura
After a scouting visit in mid May, we returned to make a purchase of dining chairs that we found were excellent for our dining table and overall decor. From the time we entered the store through to our purchase we were treated very well and without any sense of sales pressure. Michael Lynch, our sales associate, not only handled our chair purchase but also showed us mattresses, something we also need, but were so locked in on chairs that we totally missed the floor area for mattresses!! We were able to complete two items on our furniture list, and were very pleased with our selections and the value for our dollars!!
WE WILL DEFINITELY NEVER PURCHASE FROM ASHLEY FURNITURE EVER AGAIN. We have had several issues with our sectional couch purchased May 2018 from the Sarasota, FL location. Each time the furniture had been delivered, there has been damage to at least one piece of the set: Original delivery: The main 3-seat portion was warped. Second delivery: The product came dirty and smudged. Third delivery: There was a staple sticking out of the fabric (still has not been resolved) Fourth delivery: Several issues were detected with the couch (They were even pointed out by the delivery drivers). Fifth (and last) delivery: The end piece had staples sticking out of it as well as a discolored spot on the end piece... (as well as another imperfection) and this time, the delivery driver was extremely rude and very unprofessional, and he even refused to exchange the piece and wouldn't even give us an opportunity to properly inspect it. He left abruptly (leaving our door wide open) after making some very rude and disparaging comments. We have been dealing with this issue for over a year now, which has taken up a lot of our time and has caused some scheduling conflicts with our family.At one time, I even asked the store management at the Sarasota location for a complete refund, but they rejected that request altogether. WE WILL BE LOOKING ELSEWHERE for our future furniture purchases.
This is the first time that I shop in Ashley Store and got good deal.I recommend if someone is interested to buy furniture. Ask for Dianna Hudson.She is very nice person.
Great place to find furniture! Our salesperson (Alli) was so helpful through out the whole experience. We ended up getting several things and were quite happy. The staff there are all really helpful, we have been back twice since then. What’s great there is no pressure!!
We ordered a tv console a month ago that was $700 and when it was delivered it was damaged. The bottom front piece was cracked, the handles were scratched, and the door wouldn’t stay closed. We contacted Ashley immediately 2 wks later a tech came out to assess the damages. He said he could drill it and put some glue the crack but that it would be noticeable. This was not acceptable to me for a brand new $700 tv console. I refused the repair and told him I wanted it exchanged. Since then we have received the run around. I was told the manager approved it for exchange and that I would be contacted in a few days. I never heard back. I called back in today and they didn’t have any notes about the other 3 times I had called in. Up until now, the ladies at the service desk have been helpful but I’m tired of dealing with this now. It’s horrible service when customers have to track down the company that sent them defective merchandise. It’s been a month now and I’m waiting once again. The manager is supposed to call me back but I’m not holding my breath. We will never buy from Ashley again due to this. I would think twice before considering them. If the manager follows thru with her promise of replacing our console, I will update this review. The salesman that helped us was nice and so was the one lady at the front desk. I don’t believe this is their fault.
Very nice and knowledgeable rep.
Lovely staff specially alli purcell she helped me pick out a nice couch for my living room makeover
We really enjoyed our experience with Christian. He made our shopping trip enjoyable and easy, without any pressure! We will be coming here for all of our future furniture needs. Thanks Christian!
Lots of good items, but not for my husband!
Their setup made it so you could actually picture yourself at home! Actually really loved my experience! Tysm
We worked with Mike , who was great. He gave us space to browse and was knowledgeable when it came to making our our purchase
Update - early - June 2019 After many phone calls (and many unreturned calls), we were able to straighten out our bill (items 2, 3, & 4 below). The misunderstanding was my fault and not the fault of Ashley Sarasota. So, sorry to Ashley Sarasota. It's shouldn't be this hard, and I don't feel that I'm out of the woods yet, therefore, only upping my rating from 1 star to 3 stars. BTW - THE PRICES WERE FANTASTIC. Ashley Sarasota met or beat most any prices I was able to find on the web. Late May 2019 - original post I purchased an entire house of furniture in April 2019 for delivery in early May 2019. The sales experience was excellent, the delivery and post sales experiences have been TERRIBLE. 1. Multiple pieces of furniture were damaged upon delivery 2. the charge card has not been charged properly 3. the charges to the card do not match the invoice 4. I'm not able to remove those charges from the card 5. the credit card company (Synchrony) is impossible to work with (only email) and the email replies are cut and paste (can tell by the use of different fonts in different paragraphs) 6. delivery of replacements are scheduled without consulting me 7. furniture that I did not purchase is trying to be delivered 8. many, many calls to the store and corporate customer service go un-returned or if returned, I need to restart the entire experience from the beginning The lack of good, post sales follow-up indicates to me the sale is much more important than post sales customer service. I have had great experience with Ashley here in NY, but not so much in Sarasota. If things get resolved, I will adjust my review, but at this point, I can not recommend.
Just edited my review. After two years of owning furniture from Ashley, it has mostly fallen apart. Very low quality. The expensive protection plans i purchased are no good because the company who backs them wont even answer the phone. The one time i did manage to get someone on the phone we got "disconnected" after several minutes of me explaining the various problems i had. They never answered the phone again. I went to the store and the manager basically said it wasn't their problem and maybe i should email the warranty company instead of calling. That didnt work either. If you must buy things from here DON'T buy the protection plan, its a scam. 3 weeks after leaving this review i received a letter informing me that my ashley account is being closed. Zero balance on the account, paid off 5 months early. Somebody cant take criticism.
Christian, the sales rep gave a nice greeting and offered to help find all that was needed/wanted for my new home. He even went above and beyond in many ways. I have moved quite a bit in the last few years and I have never had the help he gave in other stores. Exceptional experience to the new state!
We were assisted by Christian who went above and beyond to help us. He was very thorough, patient and didn’t make us feel like we were being pressured into anything. Our sales associate, Christian, and the store manager, Michelle, made sure that we received the best deal possible. I will definitely be going back to purchase more furniture from here.
Stephen G. was extremely professional, proficient and knowledgeable with all the products that we asked about as well as patient with my wife and I deciding on the furniture for our new home. We will be back to purchase from Stephen G. and the store during future endeavors to finish up our home and can’t wait to do so! A+++ you guys!
Friendly
John made the whole experience easy, ask for him!
Our experience was great and our furniture expert made wonderful recommendations based on our needs.
Had a hreat experience with Brian! Found exactly what we were looking for at a great price.
We had a great experience shopping at the Sarasota store. Our sales consultant Jim was friendly and worked hard for us to get the best deal and he was very knowledgeable in all the product questions we had.
We love Ashley Furniture. Over the years we have bought quite a few pieces from them. The only thing preventing me from giving the store a 5-star review is the incredibly rude and shockingly accusatory attitude of the manager. We had an issue where we bought what we were assured was a queen sleeper sofa, and silly us, we believed them. So, imagine our dismay when a few months later we opened up the sofa to discover it wasn't even a full-sized mattress. We called the store to ask some questions to see if in fact we had received the correct product and were appalled at the horrible attitude of the manager. While trying to merely ask questions to get to the bottom of the confusion, she was incredibly rude from the beginning, immediately blaming us for not discovering the problem sooner. She had no interest in the fact that we only purchased this sofa on the misrepresentation of her sales person, and even stated that she did not believe our recollection of what the salesperson had told us. This after her repeatedly blowing off calling us back for nearly a week. We highly recommend Ashley Furniture, but go to another store in the State of Florida if you want to buy from them.
Didn't find what we were looking for here either. These furniture stores seem to all carry all the same stuff. Like you've been to one you have been to them all.
Enjoy Ashley's had great service and great product. They even price matched an item. Will be going back several more times.
Our Sales Associate Brian was most helpful , hardworking and considerate! We very much appreciate his help in finding us the two blue recliner chairs that were just “right” for us ! Thank you again Brian!!
Diana was very helpful. Show me several different sofas and didn't pressure me into buying anything.
Had to exchange a defective loveseat but item was discontinued. Was able to purchase floor display to match the sofa we had purchased to complete the set. Manager Michelle was wonderful in assisting us and helping secure delivery. Excellent service!
Thanks to Brian we had a great experience purchasing a bedroom set for my mother in law. Service was great with their friendly staff
Excellent customer service. Not pushy, provided many options. Left feeling like I made a new friend
We had a great experience at Ashley Furniture. Allie our sales person was wonderful. And what a great price for quality furniture. The manager was always pleasant in answering warranty questions.Go see Allie if you want a great deal and a no pressure sales person.
Great customer service. Great flexibility available for new home buyers.
Sarah was a wonderful Sales Associate and was incredibly attentive to my Mother’s and my needs. She was present just enough to make us feel cared for yet not overbearing as most associates are when they are looking to make a sale. She is honestly a model employee for that store!
Ashley’s always provide the best quality of furniture and furniture protection needs in my opinion. Staff are kind, professional and not pushy. Which is a great benefit when shopping. May I add I just got a great deal on a new leather sectional and dining room set. Highly recommend taking advantage of their sales while going on. Go on in and see Heidi today for your home needs.
Every one was very nice and great service.. which is hard to find nowadays 👍
Jim was super knowledgeable and he went out of his way to please. I will definitely be returning
Look for Jim. He is very helpful and understood what we were looking for.
Chrissy was our sales rep and was wonderful. She did not apply any pressure, she simply served the customer which was what made us come back and purchase a sectional.
Very friendly and helpful service. Respected my choices and patient serving me. Recommend you go in and ask for Becca!
Large selection.
Salesman was there to help us pick out dining room chairs. Gave us time to look things over then made the purchase. Excellent service.
Inexpensive furniture.
Sarah was great , personality plus, made my teenager feel a part of the group. We loved the sectional we bought , comfortable and stylish.
Good quality furniture n good prices.
Julie August was my sales person and she was awesome. She made my experience very easy and fun. She was very knowledgable of e everything in store and gave very good recommendations. I'll definitely go back!
Bought me some furniture.
Showroom is calm, salesperson was helpful and knowledgeable.
Sarah was great! Knew exactly what I was looking for, check out was quick and easy. In and out in under 30 mins for a sofa set.
Christian was so knowledgeable about the items he was selling and really listened to what I wanted and my preferences. Everyone was so accommodating and welcoming from the moment I entered the store!
Knowledgable staff. Efficient but not pushy. Helped us find some great furniture with a short delivery date. We will shop here again.
The sales staff was a pleasure to work with. Not pushy, they listened to what we needed and worked to get us the best pricing they could. Very enjoyable experience.
Good furniture, upscale prices, quality all the way.
Clean,decent furniture well priced
We had a wonderful time shopping at this store. Christian was so accommodating and made sure we found the perfect couch. Great prices and service. We will be back to shop at this location again.
Called about a sectional I saw online but was out-of-stock. Spoke with Sarah who tried to track one down for me. Sarah offered to show me an in- stock sofa with similar fabric and construction. I came into the store and Sarah took the time to show me the similar sofa but at no time did she try to up- sell me. She could have made more of a commission steering me towards another piece of furniture but she listened to my needs and helped me as much as she could. Because she was so helpful and honest, she got my sale!
The sales person was great. Left us alone to think when we asked him to and came right over when we had questions. He even stayed late to make sure we got everything right. Haven’t received the furniture yet but they had very nice and sturdy pieces at great prices.
I keep saying I haven't been here so the fact it keeps coming back on my list, yeah...
I just purchased a bed set from Ashley Furniture in Sarasota. Brian was my consultant and was very helpful and attentive. I am very happy with my purchase and would reccomend Ashley Furniture for a furniture purchase They have beautiful items. Robin
Always had a great experience with Ashley Furniture, kind customer service. Great selection, fair pricing. This location is where I bought everything from my bed to my couches and tables. Had the movers chip the table but other than that it has been a wonderful experience working with Ashley and I will continue to be a future customer. Very satisfied.
Found exactly what I was looking for. Great customer service and a quick delivery date!!
(Translated by Google) THEY ARE VERY HAMABLES I LIKE (Original) SON MUY HAMABLES ME GUSTA
Do not make a purchase from Ashley HomeStore. My husband and I shopped mattresses on two visits to the Sarasota store. Each time, the same saleswoman assisted us. When we finally decided on our purchase, it was under her advisement to purchase the more expensive mattress of the two we were considering because "the Serta mattress may be returned if dissatisfied" whereas the Ashley brand was not returnable. After trying the mattress for 3 days, we returned to the store to pursue a refundable return. We were told by the manager that the mattress was exchangeable, not refundable. The saleswoman was brought into the discussion after we explained what we were told by her. She stated that we should have known Serta's mattress policy. We stated we did not receive the policy in writing and that she had misrepresented the policy. She stated that the policy is available on Serta's website and the store no longer provides copies of it. The store would not permit us to return the mattress for a refund. We have subsequently learned through reading other customer reviews that the store does not allow any type of refund on furniture or accessories, only exchanges.
I worked with Nancy Apatow to get my new bedroom set and it was nothing but a great experience! They were all super helpful. I Will definitely buy from them again.
Sarah was our sales team member, and she was fantastic. She was bubbly and relatable and didnt pressure us into anything. She made the experience quick and easy, and got us an awesome price for our bedroom set. Thanks so much!
We've been very happy with our experiences here.
Pretty
Ok
Pushy salesman but if you like death is worth it
Sales process was wonderful. They listened to requirements, showed relevant items and made sure all discounts were applied. The sales staff is very knowledgeable and professional.
We called first and we're happy to have Mike answer the call. Made the 30 min drive and he greeted us at the door when I arrived. We made our purchase and headed back home. He was outstanding with info and personality. Exactly what you want in a salesman. Thanks Mike !! Brad and Pam Rogers
Delivery is poor and inflexible. 3 times reschedule and still unable to deliver
Quick and easy. Pleasant and knowledgeable sales person.
Awesome service from Mike!
Julie was very helpful and a pleasure to work with!
Juli August was great! She played with our son while we shopped and then got her manager to sign off on a 24 hour return exception for us.
I had a great experience at this location with Sarah Beavers. I went there unsure of exactly what I wanted, but I was in need of a bed. I saw a trunk in a style I liked and Sarah helped me find a bed that was beautiful in that style. It was discontinued, but she helped me find what I was looking for in their warehouse. She was extremely helpful throughout the entire process. I also received a thank you card in the mail and really appreciated her extra touch with customer service. I highly recommend her!
My 5 star review is for Kenyatta located in the Ashley store on south Tamiami. She works in customer service. I chose to call the store as the 800 customer service is so busy the wait is over 20 min. Kenyatta was so pleasant I actually believed she was happy to help me! A less than 2 month old pair of upholstered chairs are unusable due to back legs being wobbly and not secured. Kenyatta quickly put my information in database for repair. She promised to get back to me with a date the same day. And she did as promised and was going to try to get someone here sooner. I have had many experiences with others working in customer service and have rarely had anyone as efficient, with such excellent communication and a positive attitude. She turned an unhappy experience completely around. I hope her supervisor reads this. She is gold!
J August Made our experience at Ashley a great experience She’s warm , caring and showed and explained all our options We’ll be back!
Julie August was our salesperson. She did an exceptional job. We have gone back several times to purchase additional items and every time she is professional , knowledgeable and she makes purchasing furniture as easy as it can be! We would highly recommend her. We love all of the furniture too!
We set out to tour 4 different stores today . Ashley’s was our first stop. Since we were Very happy with Jim we didnt go anywhere else ! Jim was very knowledgeable about mattresses and the way our bodies respond to them. He was able to help us with our different sleeping issues and helped us pick out the appropriate mattress. We purchased a medium and firm twin XL to make our king Sealy memory foam. It can be a confusing purchase with all the choices - Jim was patient and extremely helpful!!
Very nice and good quality home furnishings
Sarah was extremely knowledgeable, efficient and friendly. I would highly recommend Ashley furniture to anyone. Especially, Sarah, as a design consultant.
Awesome staff and management!!!!
What a fantastic experience with Julie August purchasing new living room furniture. Her design ideas, bringing pieces from throughout the store to the sofa loveseat combo I had, made it the EXACT living room I’ve had in my head. She brought it out! I am so thrilled with what I have coming. Thanks julie for your patience and skill!
Thank you so much to Julie A..she spent several hours with us, providing feedback, suggestions as well as an overall low stress buying experience in regards to deciding and purchasing furniture for our new Home. Would HIGHLY recommend that you stop by.
Very dissatified with service. We have a condo in Sarasota. Ordered a patio set mid December 2018. Because of short windows of being present in Sarasota, scheduled delivery for our next visit on Feb 7th. Received email confirmation for delivery on specified date days prior. On Feb 6th received email stating set on back order and cannot deliver until Feb 15th . I called on Feb 1st to assure all was still on schedule but never received a call back. We will not be available with uncertain return date to our condo. After multiple calls to store and never got a return call to verify or clarify. Had to cancel order and request a refund as we already paid in full and staff was indifferent about it. Very disappointed . They had ample time to prepare and assure the order should be available. Felt like just another # / sale. Our Sales person Nancy later called and offered to help and accept delivery in our future absence but this would not work for our situation so we had to run out and purchase another set.We're upset with Ashley as a company. They had ample time to make sure this would happen.
I really liked this store. I’m just moving to the area, and Tyler helped me pick out what I needed, fast. I never felt pressured to buy more than I wanted, or to buy more expensive items. Frankly, it was refreshing. I’ll definitely be back.
Ashley Homestore had the bedroom set that we were looking for. Sarah, our sales consultant, didn't pressure us at all while we were looking. She did a great job getting us the best price which made our experience even better!
Edward was very personable and very helpful. He showed and explained options to us. Store was clean and cheerful. A good experience.
Julie was amazing to work with. Very sweet and honest. She was extremely helpful and knowledgeable about what product Ashleys has to offer. She also allowed us to walk around and take a look at various options. In the end we picked out a reclining loveseat that we love! Thank you Julie!
Sarah was the awesome part of the experience but I like my furniture too...
Our recent experience purchasing a new bedroom set was great…until Ashley had our money. From the minute we received our delivery, we have had nothing be the worst customer service experience. If you want to gamble on your furniture being delivered as you ordered it without damage, I wish you the best of luck. If you are like us and needed to deal with customer service because every single piece you ordered is damaged, incorrectly delivered or you’re missing pieces entirely you will regret ever having stepped in Ashley’s front door. I apologize for the length of this review but for those making a decision to spend thousands of dollars, I urge you to read on or just trust us and find another option. On delivery day, the install crew was nice but very rushed as we were the last stop of the day. By the time we had an opportunity to look at our furniture, they had already taken off down the street. Immediately we knew they gave us the wrong mattress entirely and only delivered 1 of our 2 nightstands. We later discovered issue after issue with the rest of the furniture. Everything would have been great had we not had to deal with customer service. Anytime you call the corporate number for service, you can expect a minimum of 30-45 min of hold time before speaking to anyone and just hope you don’t get disconnected by their system (happens to us 2 out of 3 attempts). In addition to what was wrongly delivered or not at all, every single other piece had issues; drawers where the glides just fell apart, drawers that hit the frame every time you open them, a headboard that was missing a 6’ section of the decorative finish, not to mention the scratches that we were later told were just part of the “rustication”…not a chance, these were blatant scratches. After multiple unsuccessful attempts through the corporate call number, we tried the local store. Call after call, we got sent in circles explaining to person after person our issues with little to no results. We sent photos of all our issues to Ashley and it wasn’t until we got lucky and got to speak with one of the sales managers at the store that he helped resolve some of our issues such as correcting the mattress and nightstand. Upon receiving our correct mattress, we notified the manager that our box springs were also wrong as they were supposed to be a lower profile as what they gave us sets our mattress at 38” off the floor. We are in our early 30s and struggle to get on this bed not to mention our kids, dog or anyone else. This is not practical. We have been calling the corporate number multiple times a day only to be disconnected, told we need to speak with the store, or told all their supervisors are not available to speak with us for various excuses and they will “call us back”…not 1 returned call this whole process. When we call the store, the receptionist does what she can to schedule repairs on our “new” furniture but for when we need to speak with a manager, they mysteriously are all with customers, on a break, left for the day, all at a training session and will “call us back”…again not 1 returned call. The sales manager we previously dealt with will not return our calls or text messages at all. We are completely being ignored as they care about nothing but making a sale. As of today, we continue to call with no success of even talking to anyone more senior than a receptionist or service tech. We have had 5 different furniture deliveries, 3 service tech appointments to fix our new furniture and still haven’t been able to resolve our issue with receiving the wrong box springs and are awaiting other repair appointments. If you are still reading this, I urge you to reconsider shopping with Ashley Furniture for fear of not receiving everything you order and having to deal with their non-existent customer service. ….if anyone from Ashley Furniture happens to read this, try returning our call so we can move on with our lives.
We had a great experience with our sales associate Becca at the Sarasota location. No pressure during our decision making. Purchased sofa and loveseat which she we contact me on delivery date and any other updates. I highly recommend Becca and Ashley furniture.
Very good experience at this store. Friendly sales staf was helpful but not pushy. We never felt pressured at any point.
I found it a pleasure to work with Stephen Grohman. He greeted me as I walked. We had a short conversation, he directed me to where everything was that i was interested in, answered my questions and left me on my own to browse for what I was looking. He was available to help with questions. Was a true professional during the purchase process and I'd rate him higher if i could.
We went to Ashley Furniture looking for dining room chairs and wound up buying a dining room set. We have purchased two other rooms of Furniture from Ashley and we are very happy with everything so far. Stephen Grohman was our salesman and he was very knowledgeable, helpful and not pushy. We will definitely return.
Stephen was very knowledgeable and easy going. No pressure and a pleasure to work with.
We arrived at Ashley after visiting many other stores. We met Edwardo as we were touring the showroom. He was knowledgeable, not a pushy salesman and just an overall really nice guy. He helped us put together the dining room we wanted and executed the paperwork quickly and efficiently. Just a great experience.
Edward very helpful, not pushy. Helped us decide on a guest bed for our place
Surprised that I saved more going to the store than buying the product online!
Julie the sales associate made eye contact with me shortly after entering in the store. She was friendly and very professionally informative on what I was in search for, so I didn’t have to spend extra time looking through their amazing store at things I wasn’t in the market for today. I Was very pleased with their selection and comfortable with my purchase.
Stephen did a great job showing us options and completing the sale. And was not impatient with our indecisiveness.
Great customer service & very friendly
The worst furniture buying experience in my life..three wks after purchase still no furniture. Tell me a delivery date then no call or nothing and don't show up.,after sitting home all day waiting. Finally canceled order now fighting to get money back.
Julie was the best!!! So helpful, no pressure, and great ideas! Absolutely would refer to her.
Brian Boswell here at the Sarasota store was amazing! Low key, so as not to overwhelm he went above & beyond good customer service! He made it possible to buy the highest quality at a very good price! Because of him I'll go back & buy more before my move takes place next month!
Great assistance at the Ashley store in Sarasota, Fl. by John and Christian. No high pressure here, just warm, caring individuals. We’ve purchased a great bedroom, living room and kitchen sets. Love it all plus the great financing!!!
My wife and I went to Ashley Homestore on 4650 S Tamiami Trail to look for a second bedroom set in Sarasota, Florida. The sales person we encountered was Mr. Eli Gonzalez, entering the store. Eli made our search for the second bedroom set a super enjoyable experience for us both, but especially more so for me. As most men, our wives are excited walking around viewing all the options, however, Eli was able to focus us on what made sense for us after we walked around the store to view everything they had which then supported our second bedroom size and was within our budget. He was extremely courteous, professional, competent, not pushy to make a purchase, and knew about all the furniture line Ashley sells to assist us in deciding what we actually needed. I am a retired Army Officer and appreciated completely the customer service Eli provided us along with the savings we made on the furniture sales that were discounted on the bedroom set we purchased. Also, the furniture will be delivered within 48 hours which further benefits us having guests coming down to visit us in early February. In closing, I highly recommend buying your furniture at Ashley and asking for Eli, if you are shopping at their store in Sarasota. Thank you again, Mr. Eli Gonzalez for going the extra mile for us to find and purchase the right second bedroom set from Ashley. Sincerely, Matthew D. (LTC, USA, Ret).
Excellent sales service with Becca
(Translated by Google) The excellent attention and the manager who is from Puerto Rico a 10 !!! The bedroom sets arrived in excellent condition and the people who placed them were very kind and careful. (Original) La atención excelente y el gerente que es de Puerto Rico un 10!!! Los juegos de dormitorios llegaron en óptimas condiciones y la gente que los colocó muy amables y cuidadosos.
DiAnna was great and easy to work with.
Called at 10:20 am and was on hold for 30 mins and gave up. Tried a little while later and same thing. I decided to drive to the store and arrived around 1pm. Went in, Knew what I wanted had already looked at on line, but wanted to see and feel material. Many salespeople standing around,( they should have been answering the phone). John helped us out and I ordered and paid for. Deliver is next week and I hope it all comes true. I have John’s cell phone number so if a problem I can call him directly. Thank you!
Greeted immediately when we walked in Store. Very knowledgeable, courteous and fun. Thank you Jim, for helping us find a new mattress With all the bells and whistles
The staff are always attentive and friendly. I don’t ever feel pressured into buying something I don’t want. I always have a great experience shopping here.
Nancy is very helpful.
The best thing about this location is the experience with customer service rep Kenyatta. She is professional and knowledgeable she makes the customer experience next level.
It was a great experience for my husband and I. We got what we were looking for and the sales team was very helpful.
Excellent service. Our Design Consultant Brian B was awesome to work with, no pressure, he was there to answer questions when needed. Great experience.
Awesome experience picking out my 2 perfect rocker recliners for the Hubby & my self. Sarah Beavers, the Design Consultant, was funny & a blast to work with. I'm going back to her & Ashley Homestore for new beds next!
Julie August was great to work with. I highly recommend her. She’s knowledgeable and very friendly!!
John was super helpful in explaining all the details about the couch we purchased. He was informative, and friendly. We are so excited with our new purchase!
Bought my living room furniture at Ashley’s about a year ago. Love everything we purchased and appreciate all of the help from chrissy Blake who was the sales associate helping me.
Christine was very helpful and knowledgeable
Chrissy was great she helped me pick out some really amazing pieces for my living room we are so happy. My wife loves what she put together.
Chrissy does a very good job!
Excellent service
Our salesman Stephen was great and assisted us in our purchase. We knew what we wanted so this was an easy purchase.
Mike is the best, great customer service
Decent furniture at good prices. Brian our salesperson was exceptional
We were only "window shopping" to get some idea of what furniture we could get once we purchase our new home. John Fleming was so nice and also well informed. He greeted us at the door and then left us alone to browse at our leisure. When we had questions he was close enough to be motioned over but never gave us the feeling we were being stalked. He knows the details of their products and gives good advice. You get the feeling he is there just for you. I recommend you ask for him by name when you go to this store in Sarasota.
Super creepy manager! Seriously, if I saw him alone on the street I'd run, not walk, RUN. Good selection, everything was cheaper online than in store which was kind of a bummer, sales person was not pushy at all which was nice! If not for the weird manager and odd price difference it would have been a 5 star experience!
Had a very enjoyable experience shopping for a oversized recliner. Being 6'8" and 380# it is simply impossible to shop the internet for the right chair. After almost a dozen variants of what I thought I would enjoy our sales associate Edward B. was able to locate the perfect fit which was not a chair at all, but a sofa recliner. Not pressured at all and a very enjoyable experience.
We moved from Texas and Mr. Mike was awesome very helpful and laid back.giving us a great buying experience we will buy from Mike and this store for our furniture needs from now on. Go see mike let him help you also
If I could leave 0 stars, I would in a heartbeat. Do NOT shop here. The staff was great when it came to making a sale, but we were promised a $1200 couch we purchased 5 weeks after buying it. 5 weeks came and went, and after several weeks of calling and calling, we were informed the couch we ordered didn't even exist, and then were told the earliest we would receive it is 2 months later, which would mean a total of 4 months waiting for a couch we'd already purchased. We called and canceled our order today. We are never shopping here again and are telling everyone we know to not give this place the time of day.
Still havent gotten my order right. Absolutely terrible customer service. Take it from me, go someplace else. My dresser came damaged twice.
We met Chrissie who was awesome! No pressure and very helpful! We received a great deal and highly recommend if you’re looking for furniture.
Becca was super awesome
My mom and I could not have had a better experience at Ashley in Sarasota with Julie August. She went above and beyond to help us completely furnish the condo on a tight schedule. Julie gave us many different options, recognized our style quickly, and gave us excellent designer advice. She never made us feel rushed or pressured, and the store was very busy. Her manager, Nabil, also was extremely helpful during the financial process. The customer service was above and beyond everything we could have hoped for. We cannot wait to get the furniture! Ashley furniture from Julie is the only place we will ever buy again! Thank you both for everything!
DiAnn helped us sort through all the furniture and find the perfect pieces for us. She was very friendly and informative about the pros and cons of different furniture and care plans. She even had furniture from different collections moved together so we knew exactly what the combinations would look like. I would definitely go back for future needs.
Nice...
My favorite furniture store. I made many trips to the store getting ideas for my house. My saleswoman, Rebecca, is so intuitive. She nailed it. Together we picked the coolest furniture. Now my house is a true reflection of me.
Helpful staff, lots of choices for different tastes. Farmhouse thru modern. Priced competitively.
The sales men and women are knowledgeable and helpful with designing. No one is chasing you with a clipboard and watching your every move. The prices are affordable and most of the furniture we chose are coming when WE want them delivered. Highly recommend! Way to go Nabil, Bekah and Jonnie!
The prices were excellent in comparison to the quality. This location had a large variety of styles in the showroom. However the individual sales person I worked with for my purchase was jaunty and disrespectful to me throughout the selection and purchase process.
BEWARE! This location has been EXTREMELY difficult to work with. They were very quick to take a phone order from me (I shopped online and placed the order via phone since I lived out of state). My concerns: 1) they required us to wire transfer the money before they would process the order. We did - however, given some broken items and returns - getting our money back has been a complete hassle and challenge! 2) there were items we ordered that - after the order had already been placed and paid for - we were told would drop ship. Which ment they had no control over when it would ship and arrive. Since we lived out of state this was a problem. We immediately cancelled the drop ship items but they shipped them anyway causing us precious time to return items and we are still waiting on the returned funds. 3) Sales person automatically put the furniture protection (at $399.99) on my bill without asking our permission 4) their shipping is UNRELIABLE! They gave us a window of 12-4. At 6pm I called the dispatch office and was rudely told they were on their way. At 6:30 called the store and was told it should be "seconds" for their arrival. At 7:30pm I finally reached a great woman at their front desk who told me they had "skipped our stop" (as well as others that day) and she did not know why. She emailed the dispatch office asking them to call me. They never did. I also asked to speak to the store manager. He was "with another customer" and they took a message for him to call me. Surprise - no call. I flew in specifically for this delivery - and did not get it. Net, net - if you have ANY questions or problems with your order - good luck getting resolution. In the end, I would chose NOT to do business with this particular location again. (note - they are franchise owned - so results vary from location to location. Had a great experience with another location in another state. )
Wonderful in every way!
Overall good experience
I am writing to give the highest of compliments to our sales agent Becca at your Ashley's store in Sarasota. This girl truly advised well, knew her furniture this was very informative and helpful to my husband and I. We originally came in for your 4th of July sale. Then after the sale we had some changes in which she was always very accomodating but what impressed us the most out of all else, was when she switched her day off to sit and wait with me only a day after our move, till all our furniture got delivered and set up and examined. Becca was certainly a sweetheart all day even helping with other things. My husband is not always well and at that point was in and out of the hospital 3X. This was a hard move on us. Becca was always understanding for those concerns as well. My husband and I was thoroughly impressed with her and to say she went an extra mile is an understatement!!! We will always be appreciative to Becca. We hope she receives some accolades that she so well deserves. Thank you Becca! Your customers, Rita & Ken Porvaznik
We purchased 2 couches. They were well over our goal budget but we did it anyways. When they arrived days ago one was damaged. We sent it back. Still no one has contacted us about when the other one will b arriving. Once they got our money they no longer seem to care about the way they handle customer service! We are extremely disappointed. I would not send a friend to this location. It has been a few weeks and I still have not gotten my other couch and have not even heard from the store to know when it is coming!!
Had a great women named Christine help us she was great ,looks like in the middle of bringing in new stuff ...good store..
Best salesmen that I have dealt with in a furniture store. Took time to to explain the design and build of the furniture we selected. We will purchase from Ashley again. Salesman also had a great personality.
Horrible experience that is still not corrected
The experience we had with Christian and Johnny couldn't have been better. They were most helpful and patient with us on a very busy day. They were fun to work with.
Worst store ever. Bought a sofa and loveseat . I just moved here in FL so I didn’t even wait for Labor Day sale . Furniture was delivered after two days . Delivery guys said they can’t put the bases they don’t carry the tool . Seriously ? I paid 135 $ for all that . Returning that stuff will buy from somewhere else
Great service!
This has been the worst store and service I have ever experienced! We bought a house full of furniture. Nothing came on time. Had to send stuff back because of quality. Repair service was just as bad I’ve made appointments 3 weeks out they call with confirmation time 5 times and change after I waited 4 hours and took off work. All they can say is that they apologize. That’s great! But it doesn’t help when they keep making mistakes. Here’s another thing they carry the same furniture also in Big Lot at a cheaper price. So go there and buy it. They have given me gift cards for their mistakes went in to buy a mirror and was told I could use them on sale items. Ok well everything is on sale so they are useless. I have bought things from Rooms to Go. Great service and better quality. I would never recommend this store to anyone.
Great prices and selection
Nice furniture, good prices and selection
I felt the quality of the furniture, show room & staff was excellent
I have nothing but Great things to say about Ashley Furniture Store. The sales associated that assisted me were exceptional, and the service is beyond expectations. I love the style of furniture they offer and the quality is great, as well. I furnished most of my home using their pieces and I am very happy with the final effect. The delivery is also exceptional, prompt, clean and very professional. Overall a GREAT EXPERIENCE and I highly recommend this brand. K
Nice furniture and excellence
Good selection and pre pkge sets
Bedframe broke 9 days ago. Filed claim but haven't heard from anyone. Apparently, they will get around to ordering parts,ship them to me, then I have to call for install. Their defective parts are now ruining my box spring and mattress. Funny, repair parts are right on local show room floor. Maybe they are reengineering the poorly designed piece
Had a really great experience at the Ashley furniture store. Julie August is an amazing design consultant. She is definitely a professional and very pleasant to deal with. She went above and beyond to make sure that we get what we need based on our preferences. Working with her was a very pleasant experience, and we would definitely work with her in the future. Thank you Julie for your help and professionalism!
5 stars because of our design consultant, Julie August! She’s knowledgeable, professional and very pleasant to deal with. She’s stayed involved right up til now, when delivery got scheduled. Great job, Julie! Thank you!
Had a great experience at Ashley. We got some nice products and they even price matched an online source!!!! John was a great sales associate and he was efficient in our process. Unfortunately, the delivery was wrong 2 times....were in the process of resolving the issue and getting our delivery fee back.
Food is great, just the service little slow so make sure order everything at once...
Great store, great people, great selection, great prices, great product!
My very first time purchasing furniture at Ashley’s and I couldn’t be happier. Becca was such a huge help and made the whole process very smooth.
We had a great experience going to Ashley to buy new furniture for our new home. Our sales lady, Julie August, was extremely helpful and attentive. She was very patient with us and helped us figure out what we needed, keeping in mind our own personal tastes while still weighing in with her own designing expertise. She exceeded our expectations when helping us work through any problems we encountered, and has had excellent communication throughout the whole process. We would definitely recommend her as the sales person to go to when shopping at Ashley HomeStore in Sarasota!
Friendly and great service willing to help out
Expensive and cheap
This store has a really large selection of furniture and accessories. I tend to lean more contemporary in my preferences while most of their inventory is traditional. Worth a stop if you’re in the market due to the large volume. The staff has always been friendly but not overbearing.
Excellent service!!
Two items . Their delivery people spilled SUPER GLUE on the carpet of my brand new home leaving a patch the size of a hockey puck on the carpet. Their suggested resolution from "customer service" was that we call Stanley Steemer, pay their fee to come out and look to see if they can fix it. 2nd: ordered 3 pillows from the store. Week later 3 cushion covers arrived. We took them back to the store and they apologized for the mistake and reordered our pillows. (We paid $75 each!). Week later only 2 pillows arrived. Called 3 times. No 3rd pillow and NO REFUND! Luckily, I'm a retired attorney with lots of time on my hands.
If there was negative rating to give I would give -100 and advise no one do business with this company! It all started in April when we ordered our entertainment center , coffee tables , and sofa table! So when my wife calls they tell her yes we have the entertainment center drive down here pay for it and you will get it Tuesday! Well when she got there it was convienenly sold! We didn’t order it but my wife really liked it so we ordered it the next day ! So we where promised it would be here in 1 week! 1 week comes and they confirm 3 of the pieces will be delivered on Tuesday! Tuesday gets here and only the end tables arrive! So now we are trying to figure out when the entertainment center will be here! Finally we get the entertainment center. But wait it’s all not here we are missing shelves! We call and they tell us they will overnight them they where left in the warehouse! Meanwhile our sofa table comes on schedule! While my wife is dusting it she notices the base is put on backwards! They did come and fix that. So here we are almost three months later and we still do not have our shelves for the entertainment center! Every time we call they say there is nothing they can do they are in the warehouse and will be shipped! Keep in mind all this has been paid for since day 1 ! All we want to do is complete our order and be finished with this company and never do business there again! We are extremely unhappy that we paid for this stuff and can’t get what we paid for and no one with this company seems to care from the management at the store level to the corporate 800 number! I would recommend just simply going elsewhere if you actually want to complete your order!
I was pleased with the quality, price and in store experience. The delivery crew was polite and professional. However, my experience since then has turned negative. I purchased a large outdoor furniture set. However, after the delivery and "set up" crew left, we noticed that the backs of the sofas weren't aligned with the sides properly; they appeared to be loose. The 3 sofas have gotten worse so I turned them over to look underneath, and discovered that all three sofas were missing the same 6 out of 12 sets of nuts and bolts; the very same nuts and bolts that hold the backs upright. In addition, they neglected to use most washers and lockwashers, and with hollow tubular steel construction failure to use the proper washers and lockwashers will result in both damage to the tubular steel frame and early failure of the furniture. For more than half of these nuts and bolts to be missing from each of the three sofas, the "set up" crew would literally have had to make a decision to toss over 50% of the hardware back in the boxes they took away as garbage without bothering to install them (and I stupidly tipped them!!!). To go to a hardware store and hunt for weatherproof matching nuts and bolts (they are hex head) would be a pain and also create a pain whenever the aging bolts need to be re-tightened (would prefer to have all matching hex heads), so I thought this well worth a phone call to ask Ashley to send a set. I called and spoke to "Mia" in customer service. Mia was very polite and reasonably professional, but when I pointed out that she might want to make sure to reach out to whomever supervises delivery and setup since those folks clearly need either closer supervision or more training, she replied that she wouldn't do that, and since it's a third party service it would have no effect. We went round and round with my trying to point out that this neglect on the part of the setup guys should concern Ashley as it will damage their reputation, and she continued to maintain that she wouldn't make an effort to communicate with anyone else in the company. Eventually I spoke with the store manager (Brandon) who at least appeared to be concerned and seemed to agree that they should address this problem, but if his own customer service people aren't even relaying issues up the chain I don't hold out much hope for Ashley. A look through their reviews confirms that delivery and setup continue to be their weakest link, I would think they would want to begin documenting the problems in an effort to turn that around. The store manager offered to order the parts and follow up; he didn't. A call back a week later found a staff determined to not connect me with the store manager but to start over and order the parts. A call to their corporate office revealed that the policy is to not put customers through to the staff. So, we have a store with a legacy of HORRIBLE reviews (just look), a store level staff that doesn't follow up, and a corporate office that refuses to "deal with the public" (their customers). Ashley will never be able to correct their problems until they correct their culture, starting at the top. Bottom line: Avoid at all cost. Their lack of interest in where they are failing ensures you will be dissatisfied. I would like to go into more detail, but this review site limits the number of characters and I am now reaching the threshold.
Not a lot of classics
Nice store, Great values
(Translated by Google) Great respect and the best treatment (Original) Un gran respeto y un trato el mejor
I would like to talk a little about ( Ashley Furniture ). My wife and I when there because of all the advising on TV. I explained to the sales person that we needed a new mattress. We were shown mattress for up to $3,000. Vs the ones that was advised for hundreds on TV. Well because the payments was so low, we bought a matress for about $1,000. Plus the extras. After two weeks the Queen size mattress was uncomfortable . I guess because we always slept on a King size bed. We called Ashley's Furniture and they told me that the policy of Ashley's Furniture is that we have to sleep on the matress for 30 days, then they could help us. Well we slept uncomfortable for 30 days. On the 30th day we went back to Ashley Furniture. I told them that we was not happy with the matress and we needed a King Size matress. The manager on duty told us that they didn't sell Kings Size matress. Also something else they didn't make clear to us was that there is no refund. All they have is an exchange . So we couldn't get our money back . We had to exchange mattress to a more expense one . People be buying Anything at Ashley's Furniture make sure everything is clear . Remember there's NO Refund.
Love this store
Sales man, Jeremy, was great in helping me select a power recliner. The delivery was made well within the time frame established a day prior to the promised date and the delivery team was wonderful. They worked efficiently and were very considerate about the chair set up. I would recommend them to anyone.
Furniture is okay, but the delivery teams were absolutely the worst that I have ever encountered. The men that made the two deliveries that brought my furniture were rude, inconsiderate and rather ignorant of how to set up my furniture. They traipsed through my home without even wiping their shoes on my doormat. I had to vacuum after each of the delivery teams left. One of the men on the first team said he had no idea how to put together the table that I purchased and said he would have to sit down and read the instructions first. They then saw that one of the pieces of the table was badly warped and said that a replacement would be delivered by a different team. The second delivery team managed to put the table together. However, when they were about to leave, I noticed that they left many large staples embedded underneath the tabletop that were used to hold a fabric covering for shipping. They actually asked if I wanted them removed! When I said that I did, they then wanted me to supply them with the tools to remove them! I sent a certified letter to Ashley more than a month ago, detailing these and other faults of their delivery teams and requested that Ashley respond to me. I also sent a copy of that letter to their Customer Service Department who acknowledged that they received it. Nobody from Ashley has responded. I received emails from Ashley asking me for reviews of my purchases. I submitted reviews that noted the horrible delivery people. They responded that such comments were not going to be accepted by them! Obviously, they only want positive comments. What a joke they are! If you decide to purchase furniture from Ashley, I strongly suggest you pick it up yourself or hire your own delivery people. Their delivery teams are horrible.
Went to go use my Ashely Furniure store card today and it was declined. I’ve never used it and has a zero balance. Apparently they automatically close it if here’s no activity with out warning. At least give a notification so you don’t try to purchase something and then the card gets declined. I guess I will be buying furniture elsewhere.
Ashley is like visiting an old friend. The staff are so present, helpful, but not pushy and hovering.
Nice store
My wife and I recently purchased a dining room set, pillows, a mattress and an adjustable mattress frame from Ashley Homestore. We were impressed by the variety of available options on their floor. More importantly, we were impressed by the personality, product knowledge and patience of Becca McGrew. She asked a lot of pertinent questions to hone in on what we were looking for. Becca did an excellent job explaining product features and making recommendations based on our needs. We would defiantly recommend Ashley Homestore, and request Becca McGrew.
Oh my! Where to start....In store experience in Sarasota was fine. Delivery process has been an nightmare and the customer service is atrocious. Paid for delivery and set up only to have two men who didn't speak much English hand me a packet of hardware to set up the item myself. The item was warped and initial pictures were taken by the delivery men; however, once they left and I completed the set up it was discovered that the shelves did not fit the piece properly and the leg was crooked. The doors were installed upside down and fell off the piece as well. So, instead of being happy about my furniture purchase I was in tears and completely regretful of the money spent. My initial call to customer service on 3/24/18 was pleasant, spoke to Heidi, and I thought the situation was remedied. I was promised a $100 gift card for the issues with the delivery and either money off the piece if I chose to keep it or a replacement product was to be sent. I chose the replacement piece. Well, I never received the gift card and the replacement piece was in worse shape than the first piece... the delivery men wouldn't even take it out of the truck! Called customer service again...only to find out that the first person I had spoken to, Heidi, was in an accident and out of work for a bit. When I explained that I never received the gift card and the replacement piece was even more damaged than the piece I currently have and wanted it discounted instead of a third replacement piece, as was offered by Heidi, I was told a manager would call me back that evening as nothing was noted on the account. Well, no phone call that evening or the next day from a manager. So, I called to follow up and spoke to a sales representative named Erica/Erika .... who pretty much made me feel like a LIAR. After explaining everything now for the third time she told me that without any notations to the account from Heidi nothing could be done until she returned from her recuperation. I inquired if anyone else in a higher position could help as I was told the previous night that a manager would call me and was told pretty bluntly "no, no one will take responsibility for something that was offered without supporting documentation" ...again, like I am a LIAR and like any of this was my fault?! So, the recommendation from Erica/Erika was that I call back in 2-3 weeks to speak with Heidi to follow up with our initial conversation on 3/24/18. As if I have time for this. Erica/Erika again offered a replacement product and after telling her that I did not want a third replacement product as I was not wasting a third day sitting around for a delivery for a product that was most likely going to be damaged again...a week later I get a text saying that I have a delivery scheduled for 4/12/18. I immediately call to inquire what is being delivered to find out it is a replacement product again. Exceptional communication this company has!! After cancelling the delivery of the third piece of furniture which I shouldn't have had to do, I get a call from Erica/Erika again last night. She blames the lack of communication on "Corporate" even though I told HER that I did not want the replacement piece. So, apparently "corporate" approved gift cards for the full cost of the product. What are we not understanding here people???? I do not intend on purchasing anything else from Ashley Furniture since two pieces have been delivered to me damaged. I do not intend on wasting anymore time waiting for delivery services which are always late...I only want someone to make good on the offer that was initially offered ...to discount the first piece of furniture that was delivered damaged for which I will keep .... that would be way less expensive than gift cards for the full cost of the furniture! Worst experience EVER!
If you want to feel like a piece of meat with all the vultures, I mean salesman approaching you, than this...is your store! Furniture was very ugly
Lower grade furniture but not lower prices
Charged us $799.99 for a "Protection Plan" that we did not want. We never get warranties or protection plans in my household. I called to resolve this and they told me "sorry once the furniture is delivered we can't do anything"
We recently bought a home and had to furnish the entire house. Our sales represent was Becca. I cannot stress enough how wonderful she was to work with!!! She went above and beyond to help us find exactly what we needed. She was very patient, helpful, and extremely nice. Whenever we need to order any other items, we will be going back to her for help. I strongly recommend her!
Absolutely the best sales and customer service I have ever received with the Becca at Ashley Furniture store. Becca was excellent and giving me information and helping me pick exactly what I wanted. Quality of furniture that I purchased was perfect . Delivery was top notch. Excellent price and quality furniture.
They have the VERY WORST return/exchange policy I have ever dealt with! It has been a total nightmare since day one. Salesman was ok but management is a total joke! I would not and will not ever do business with Ashley Furniture again. We spent $8,000 on a tempurpedic bed and they said I can upgrade for another $2400 as the mattress we bought is very uncomfortable. Buy direct from tempurpubic and save over 3 grand! PLUS if you buy direct they have NO PROBLEM taking care of you! Buy direct or from sams/costco for best deals and return policy. Not so with ashley furniture!!!! PLEASE take your business to another furniture store that will appreciate your business. Total bummer that I'm sleeping on the couch as the 8 grand mattress is uncomfortable! !
Beautiful store full of high quality furniture at a very reasonable price! The customer service was excellent and extremely polite! I didn't realize that they also manufactured most of their furniture to ensure the highest quality standards! Great selection in a huge showroom, so it's a must to visit if you're looking to furnish your home or condo!
In Store experience was great HOWEVER, the delivery experience has been terrible. We were scheduled to receive our furniture between 1:30-5:30pm. I called at 6:30pm because the furniture had still not arrived. I was assured it would be there soon. We waited til 11pm(and had been paying a babysitter to watch our 3 young children) and still nothing. Customer service is closed and the tracking app is no help.
Store was beautiful..very clean and wonderfully lit. Will be a lifelong customer.
The good stuff is somewhat pricey. The cheap stuff isn't worth buying
Nice always nice to deal with
Jell will make time to assure you get the best help you deserve 💯 💪
Order furniture ,day of delivery get call saying we never confirmed. That was wrong , we did confirm, just like all the other stores that we ordered furniture for. So their process of delivery is poor, and their rude. Now I wasn't pleasant myself but moving into a new state and home is stressful, yet alone having Ashley store telling me that I didn't reply.
(Translated by Google) Missing a bit regarding attention (Original) Falta un poco con respecto a la atención
Moved to Florida from Boston and had to furnish our entire new home. Very overwhelming! Jim at Ashlee in Sarasota made this experience a wonderful, stress free and exciting experience! We have half the home furnished and are still working with him on completing the whole home. We brought in photos, floor plans and dimensions, Jim doesn't miss a thing. He goes above and beyond customer care and satisfaction, at the most affordable prices. We checked ALL other furniture stores in the area and Ashlee by far, has the best quality at the best prices. We couldn't be more thankful for Jim and Ashlee Furniture! John and Diana
(Translated by Google) A furniture store (Original) Una tienda de muebles
Absolutely amazing experience! I initially went to Rooms To Go and got a quote, which had less furniture for the price. Ashley met all of my needs and then some for the same price! I was blown away by the outstanding customer service and eagarness to get me every thing possible for my budget!! Thank goodness that I decided to stop in Ashley!
The store in Sarasota, itself, is fine. The delivery process is a complete nightmare. The people at the (800) number and at the warehouse are rude, inconsiderate and probably demonstrated the worst customer service I’ve ever experienced. And if you decide to still order from them, just plan on taking the entire day off of work. Even after getting the 30 minute delivery warning call, they still showed up 2 hours later. When the showed up, they didn’t even have all of the parts. Never, ever have I seen such a cluster from a large company. I will never order from Ashley again and I’d advise anyone else to go else where as well for the purpose of your own sanity.
Everyone is nice at the store but they have no follow through. I have been waiting on a part for my bed almost 6 months.I have been promised at least 6 call backs on an issue with a part order and have received 0. Don't expect any issue you may have with their product being resolved.
Friendly service didn’t have what I wanted
Excellent salesperson- DiAnna Hudson! Helpful, well-informed, and friendly!
Very friendly and helpful.
The service and delivery was perfect. The furniture is sturdy and attractive.
Underwhelmed
Average run off the mill furniture store
Thanks DiAnna and crew! Great experience through the whole process and love my new furniture!
Had a wonderful salesperson help me, Becca . She has a great attitude, and is knowledgeable as well. We have bought quite a few pieces for our home from Ashley Furniture and Becca is always happy to assist us. I would definitely recommend shopping here. We have been pleased with our purchases.
Great customer service. Taken care of in fast and friendly manner
The styles and quality of furniture are excellent with many options. The store is our favorite after visiting 5 other furniture stores. In the future, we will definitely purchase more furniture.Our sales person, Christine Blake is someone you definitely want to request. She was patient, had ideas and was never pushy. She was smiley and kind. I was shopping with friends. However, the manager... don't expect any sympathy from him especially if you are disabled. If you want to fill out a credit application you have to stand. He may think about getting a smaller stand. So he said. The furniture I purchased had an extremely heavy coffee table blocking the recliner. The manager may have well said, oh well or too bad. I suggested the table be moved permanently. He said, "No". If you want to work with someone who cares and respects your choices in furniture and considers your disabilities definitely ask for Christine aka Chrissy!
I went there for a recliner and saw a 14 piece bedroom set I liked. I explained to the salesman Edward B that I was unsure if I would still be here in Sarasota and that I may be returning to Texas. He assured me that since it was a warehouse delivery, it would not matter where I was living. When it came time to give the delivery date and location, "there must have been some misunderstanding". The was a MISREPRESENTATION and MISINFORMATION given by Ashley Furniture Salesman Edward B. So now I will be arriving in Texas with no furniture even ordered, let alone deliverable within a few days, and nothing to sleep on. Get everything in writing from this store. I can assure you that the salesman outright lied, or didn't know. He should have verified if he was not sure, so therefor leads me to believe he lied. Update: November 14, 2017 I phoned Corporate and they were just as uninterested in my issues and made no attempts to make the situation right or be helpful in any way. The store never sent me an email confirming the cancellation of the order as requested and agreed upon as of yet. And to think I was going to try and buy the furniture at a local store when I get back to Texas...No way can I trust the Ashley name in any way. This is very unfortunate for me because they have some great furniture at good prices.
Not happy with this place high prices ! The furniture in this store not for us sorry Ashley !
We were looking for a sectional to update our family room. Found one we loved at Ashley but it was not the right dimensions. Instead of just sticking to the options of the advertised card, Christian searched on the Ashley database and noticed there was a armless seat that was not out in storerooms as yet but was able to order it for us. The experience was so awesome that we ended up updating our breakfasts nook area
Buyer be ready to be treated like complete garbage when you come to this store. Earlier today I spoke with a sales associate named Edward asking him about a specific piece of furniture this store had in their clearance room. I informed he I would be driving 2 1/2 hours each way to pick up the table and wanted to make sure I would be able to leave with it. He guaranteed me I would not have any issues and even offered to hold the table for me. I make the trip driving in the rain with my one year old, spend $60 in tarps and waste a whole tank of gas to leave the store empty handed. When I walked in I was rudely greeted by a sales associate named John who clearly didn’t want to be bothered. He Informed me that Edward left for the day (even though he said he would be there until close) and lead me to the clearance room. We looked over the table and he said we could purchase the table but not take it home with us since the warehouse workers were gone for the day. So I offered to have my husband disassemble the table. John said fine but that they don’t have tools for you to use. So again, I offered to have my husband use his own tools, disassemble the table AND carry it by himself. After John said that was fine, he checked with Heidi, the manager on duty. She told us we would not be able to take the table with us because she couldn’t supervise us disassembling the table while watching the front desk. I told her I drove 2 1/2 hours because Edward said we could take the table and she said no. After another sales associate offered to help us, she said no to him as well. She basically declined my sale because I told her I wasn’t driving back after today to pick up the table when I was told I could take it with me tonight. I find it odd she would accept payment but not allow me to take my furniture with me. Heidi said I was iminformed by Edward and it was a rule that customers weren’t allowed to take furniture after 4pm. I told her that Edward was her employee and obviously needs training but I explained my situation again and all the money I was out because I came specifically for this table, she couldn’t care any less, no apology or anything. I asked her for corporats number and she replied, “good, here’s my card, give them a call.” Rude is an understatement to how I was treated. I will never purchase from this Ashley’s furniture and I will tell everyone of my experience at this particular store.
This was my third purchase at Ashley HomeStore and the second with Christian Kienzle. He is a professional and asset to that location.
Johnny has been one of the best sales people I have ever worked with. I highly recommend shopping at the store, and asking for him.
Friendly, helpful, accomodating employees. Good selection.
Everyone was very helpful
Worst customer service ever. If I could give lower than one star I would. Be careful when ordering the package deals. They are shipped from different vendors and trying to get answers from the store that took your money is impossible. Do your self a big favor and purchase your items from another store.
One of the best shopping experience I have had in retail! Eli did an incredible job .
We really enjoyed our entire experience at Ashley. Becca McGrew, the sales person greeted us and we told her we were interested in a Tempur Pedic mattress. She was very knowledgeable and helpful to us. She was a pleasure to deal with. The mattress we chose was delivered two days later at the time they told us, and we were very satisfied with the delivery process. They had everything set up and made sure we were completely happy with everything. The mattress is wonderful! We highly recommend Becca and look forward to shopping at Ashley in the future.
I'm a guy, so furniture shopping isn't exactly my thing, but Megan has always been very helpful. I have gone back a handful of times and always used her help. I have recommend this store and her (Megan) many times to friends and family! The store is always well organized with many options. The staff has always been very informative and you don't feel pressured to buy.
When shopping at Ashley Furniture, Heidi has been our Sales Associate. Our family has worked with her on 3 different occasions. Each time she went above and beyond to fulfill our needs.If you are shopping for furniture, look her up. You won't regret it.
Edward was very helpful without being pushy. We bought the same thing for less than what we saw at other stores.
I was very pleased with the selection at this store and the friendly helpful excellent customer service they had . Elias Gonzalez was very knowledgeable with the furniture and knowing what my style was from the beginning of our conversation also where & what to show me in the large inventory of furniture. Very professional and did his best to provide what we where looking for . The General Manager Basil Francis Jr was very helpful and shows his staff the assistance they need , very friendly and was able to work out pricing with us to make our shopping experience just what we had in our budget . The whole staff gets along and helps one another . Great store ! Looking forward to doing business with them for years to come ! Thank you
Went to Ashley's furniture store looking for a new couch. I was greeted by Eli who was very informative and directed me exactly to the styles I was looking for. I ended up picking a couch totally different from what I thought I wanted with the help of Eli. He helped me make sure it would fit perfectly he answered all of mine (and god bless him) my mothers questions. Was able to show me exactly my price point if I financed. All around great experience at Ashley's. I recommend going and seeing Eli for your next furniture purchase he makes the process so simple and easy! I will be doing business with them again! Thanks again Eli!
Had an excellent experience at Ashley's. We had the pleasure of having Eli help us with purchasing living room furniture. He was very nice and very helpful. He also gave us our space and time to look around without constantly badgering us. That was greatly appreciated. If you are looking for furniture at Ashley's, we highly recommend that you ask for Eli. He is definitely top notch.
I am very disappointed in this store. I purchased a sectional from Ashley and was convinced by the sales representative, Christian to buy the protection plan. "If anything happens to your sectional in the next 5 years, you're covered. I certainly will never do that again. In the hustle and bustle of purchasing over Labor Day weekend, I failed to research GBS, the protection plan company. GBS has long list of complaints and no one has anything good to say to their credit. I contacted GBS and was told that since I changed addresses (a 3 mile move) I would not be covered in the same way and possibly not at all. The GBS representative hung up on me when I asked for more of an explanation as to what I am or am not covered for. Upon researching this further and reading what other dissatisfied customers are saying, there is a 10 page policy of sorts that covers in detail exclusions of the protection plan that neither GBS of Ashley supplies. I contacted Ashley Furniture and it took one month's time of emails to their store and calls. I finally was given a verbal reassurance from Mia that I am covered. I asked for her to send me an email so that I could keep her reassurance on file. If you pay for a protection plan, you do not want a hassle when you go to use it, right? Well, Mia says, "I cant put that in writing." I like the sectional, but "Ashley" customer service and integrity needs improvement to say the least. I would highly recommend not spending money on a GBS plan or Ashley for that matter.
Great selection and great service. Jim Hinchcliffe was friendly and helpful, available for questions but never crowded us. Very pleased!
Eli worked with us for hours (literally) providing exceptional customer service. He was patient and very knowledgeable about the furniture. Not pushy at all. He is very personable and easy to work with. I'd highly recommend his service.
I had a great experience with Ashley. The salesperson, DiAnna, who assisted me was very helpful but not pushy. She listened to my concerns and guided me to several different options - that being a dining table set- then told me about financing choices and their furniture protection plan which is actually a pretty good deal. I ended up just charging it to my own card in the end. Overall I would recommend DiAnna and Ashley if you're in the market for new furniture.
Top quality and you pay for it.
Maria is the best, very knowledgeable and professional. All the girls were incredible and I would highly recommend visiting this store.
Very easy to work with this store and the sales rep was extremely helpful
The best customer service ever . Johnny Leon was my Home Furnishiing Consultant. What a patient and knowledgeable person. I changed my mind quite a few times and he continued to smile and keep making suggestions ! Not only that - he spent hours helping with the best financing to fit my budget. My second visit to the store to YET again change my order I had my very energic 2 yr old granddaughter with me - she was not making my sale go so quick LOL Johnny still had the patience to wait for me to change things around😊 yet again. Finally my third visit my financing was worked out my sofa and ottoman choices we're good to go , so looking forward to my August 5 delivery. Also by the way this was not my first purchase at Ashley's furniture home store it was my fourth . I love the store I love the furniture but most of all every sales associate and managers are the nicest professional people I've worked with. Thank you Johnny Leon and all the best with your new little one 😊👍🏼👍🏼👍🏼
I had a great customer experience. John Fleming, the salesman that helped us was great. He was very knowledgable and kind. There was no pressure whatsoever, he made sure we had everything we needeed and even went out of his way to find us good deals. I highly recommend this store.
John Fleming was our sales associate, very helpful and honest. He was professional and knew the product information very well. We enjoyed our experience and would recommend Ashley's to everyone. Amber is a great asset in your store she goes above and beyond her call of duty. We really appreciated her helping John make the process easier and quicker. Great sales manager and sales associate. We knew what we wanted walking in, I did my research on line with every furniture store in a 50 mile radius. Also appreciate that they weren't trying to sell us things we didn't want or need. Direct and for that they got the sale.
Excellent Service by Becca Mc Grew. My pregnant wife and I stopped by just to get some idea's on furniture for a new home we are building. We were greeted by Becca at the front door and after explaining that we were just getting some design ideas Becca walked us around the store showing us the different styles that Ashley had. Becca was very knowledgeable, kind and attentive and although we are not ready to buy for a few months we will definitely be back to work her. Hat's off to Ashley Home Store for having such a wonderful associate.
Horrible customer service! Sold us damaged rug that was a severe collector of hair and sales person claimed it was not. I also looked at a light before my husband arrived and said it did not produce enough light however she told my husband I wanted it after I left and sold it to him. we also asked to return our love seat still wrapped because it was too large for the space. Not to mention made us be there for two deliveries because they accidentally didn't put a couch on the truck. Manager was unwilling to budge or accommodate. I have furnished three homes with Ashley and will never give them my Business again and will be closing my credit card with them as well. They do not care about customers. Even said why didn't you turn down delivery?? Because I was out of state for the second delivery I shouldn't have needed and my contractor signed for it. Bad business bad sales people terrible management.
Great and affordable prices. Our salesmen was kind and knowledgeable.
We were very impressed with the store. Quality furniture and the salesperson Becca was a delight to deal with.
Went into the local Ashley Furniture store in Sarasota this past weekend and was greeted by Becca. We told her we were just looking and she made herself available to show us pieces that fit our requirements. Even though we thought we were going to just look, we ended up finding a living room set that we liked very much but wanted to think about it. Becca was nice enough to get us the SKU numbers, pricing and financing info for us to review and make a decision. Visited a couple of other stores to make sure we didn't find something else we liked, it didn't really matter since Becca had been so helpful, the other salespeople turned us off. Ended up going back to Ashely and purchased the whole set. Can't wait to take delivery now!!
Awesome service and price matched with other stores! Highly recommended!
Such a pleasure shopping at Ashley HomeStore!! We were able to find everything we needed with the professional assistance of Heidi Gouveia. Quality furniture at reasonable prices. We will be return customers.
Eli at the Darasota store was very helpful and I was able to get everything I needed to finish furnishing me new house! Great prices and exceptional quality furniture
Horrible store, they messed up my address and my name, then when they finally got that right they gave me 2 hours to confirm my delivery (sent to my email). I called them the next morning and they had to extend my delivery date another 2 day. Called to complain and it turns out they had my phone number wrong in the system but they said it's still my fault. Never shop at this store all you will be left with is complete frustration and disappointment
Megan was extremely helpful and absolutely WONDERFUL. Will definitely be coming back and recommending this store after my experience with her.
The selection at the store is excellent and depending on which of the staff you spoke to they were invested in ensuring that you got what you wanted within your budget. I however am deeply disappointed with the customer service. I had several small questions or issues throughout the process. At any point in which I inquired about deals or customs at other stores the representatives let me know that they didn't care about me as a customer as "I am welcome to take my business elsewhere." They changed the agreed upon delivery date without a reason only calling my wife and stating that they had to change it. I called back and spoke with the manager to let her know that I was disappointed with the process and had some recommendations. She informed me that she couldn't change the process. I told her that I was a first time customer and will be a last time customer now and she stated " Go ahead." TLDR: Decent selection, NO regard for repeat customers.
Manager Amber and Becca made our shopping experience wonderful. We plan on going there for all our furniture.
Awesome quality, selection and best of all was the service from Julie August! Must see her if you want a Home designer to help you and work with you on price! Thanks Julie!
My wife and I had found a beautiful pendant light at one of the stores in the area but needed a second. We called several stores whose inventory stated they had one, but they couldn't find it. Then we came across Ryan in the Sarasota store and he was just incredibly helpful. He even gave us his cell number so that we can send a picture of the light. He checked out the whole store and the warehouse for that pendant. At first he didn't think they had it but he kept looking, calling us back the next morning with the good news that he had found it. He spoke to his boss, and sold it to us at the cost that we had paid for the original one and then turned us over to Megan to write up the paperwork. I highly recommend Ashley furnishing. Thank you, Ryan, for a really good experience and for finding me that second pendant light.
We had the pleasure of having Megan Kvedar as our sales associate. She was very informative and was able to help us find exactly what we needed. We will definitely be asking for her assistance again for further purchases.
The sales person, Darilis, was very helpful and patient. Next time we need furniture we'll go to Ashley. Loved the store.
I came into Ashley HomeStore and even though I didn't buy anything I had the pleasure of meeting and being shown around the store by Becca one of the sales associates, she was awesome! She wasn't pushy and had great knowledge and amazing enthusiasm. In the future once I'm ready to buy I will only come to Ashley HomeStore and deal with Becca!
Becca was very helpful and not pushy. We like when we are allowed to shop and ask for help when needed. Thank you so much!
The sales people at the Ashley in Sarasota are very helpful. Heidi and John stayed after closing to help up put together a large package of furniture at a great price. Later we added a nightstand which they also gave us a good price on. We picked the nightstand up in Brandon and Chad at the warehouse was so friendly and helpful. The furniture is all great quality and we are enjoying it very much. We bought a bed, dresser, nightstands, pub table and chairs, a recliner and a sofa sectional.
If it wasn't for sweet Ryan in the Sarasota Ashley Furniture store, we would have returned all the furniture we purchased! All the items came damaged or missing parts! We've had 3 damaged sofas delivered. We had two damaged coffee tables delivered, our side table drawer doesn't fit properly, and our entertainment center had a crack and was missing shelving! My husband has taken 3 days off work waiting for deliveries because they would not deliver after 5:00pm or on Saturdays! Wonderful Ryan came to our rescue and scheduled our next delivery after 5:00pm. I hope the 4th sofa will be alright! When calling the 1- 800 number to set up deliveries you are on hold at least 30 minutes!! It's all so unfortunate because I love the look of the furniture when it isn't damaged! If you have a problem, call the store. My 5 star rating is strictly for Ryan! He deserves a raise!!
Great service. My wife and I love our new bed. Delivery personal were very pleasant and professional.
Becca & the store manager made this an exquisite shopping experience! Only store we'll deal with for future purposes! No better service anywhere! Thank you!
Fantastic place to shop for furniture. Becca was attentive, knowledgeable, moved furniture around so we could see how things looked, she was so helpful and a pleasure to work with. Ryan at the customer service desk was so helpful. Patrick the manager was awesome and so helpful as well. Julie was amazing with grasping immediately my taste and style in furniture and accessories. She put 3 rooms of furniture together fabulously.
Good experience excellent service from Kim. Found what we needed and delivery time excellent
Both Tony &Jim were very Helpful and knowledgeable in helping us find and determine the correct bed for comfort and budget. It's been 15 years since we've purchased a bed for ourselves and I'll have to say the best experience we've ever had by far! Thanks David Kurth
Great Service
Despite the bad experience I had with my delivery of products, the general manager of this store, Patrick, is amazing. As soon as he heard about my poor experience, he called me. He fixed everything for me and was truly awesome! Just because of him, I would go back to Ashley Furniture. If you have any problems, ask for Patrick. He is kind and a man of his word. Thank you Patrick for turning my terrible experience into a great one!
Typically I don't enjoy furniture shopping but today was an exception. My husband and I were looking for a king bedroom set along with a mattress and found just what we were looking for without the high pressure. Our salesperson, Heidi, showed us many price options and we walked away feeling very satisfied with our purchase. I will definitely return,
Christian is a great sales person. Helped me find exactly what I was looking for and kept me in the budget I wanted to stay in. Great service.
Megan was such a pleasure to work with!
Some updated styles, very expensive.
Very satisfied. Both sales rep and manager extended themselves to accommodate our needs. Very professional and genuinely concerned.
Salesman Edward was great. Very informative and not pushy.
They were very professional and quick to help and it was an above and beyond experience
Great customer service and friendly sales staff. Christian is the best!
I love and had a great time there the people where very nice and prices where great also really big thanks to Tony he was amazing and dealt with my attuide that I first came in with and took his time to help me find and figure out everything. ❤❤❤❤❤❤ if I ever need to redo my house again I know where I'm going
Mr.Gonzalez was very professional and accommodating. Took the time to show us everything we needed and did not rush us. He gave us descriptions of everything we were interested in. I would definitely recommend Ashley HomeStore to friends.
Heidi was an excellent guide through the process of deciding which set of outdoor furniture we needed to complete our patio. The entire process was effortless and pleasurable. I would highly recommend Heidi and the entire team at Ashley furniture here in Sarasota.
My salesperson Dianna Hudson was amazing. She listened to my needs and helped me find exactly what I was looking for. She explained all the options clearly and also set up delivery quickly and easily. I was very happy and will shop here again
I am supposed to get furniture this Thursday the 9th of March I told them I could only have a delivery after 330 and that was the deal . Scheduling sent a text 8 to 12 I called scheduling to tell them I can't cancel my clients and lose my income for the day . They could care less no exceptions but that was the deal ! Thanks for wasting our time!
Good selection, and helpfull staff.
The store is nice and plenty of options on the showroom, we were in the store for 30 minutes and not one single person acknowledged us. Sales people aren't very friendly.
Really attentive staff.
Fantastic furniture!
Salesman was very helpful in the store without being pushy or overbearing. He answered all questions and allowed me to make my own decision. Showroom was clean and comfortable. Product was available sooner than I thought would be possible and was easy to schedule delivery. I was given a time frame the day before delivery as promised. The delivery arrived on time as scheduled. The gentleman assembled the bed frame and took care of garbage. They were fast and courteous. I love my new bedroom furniture!!
November 2016: My in store experience was very good. The gentlemen I worked with was knowledgeable and personable. Purchased a sectional sofa and two side tables. Perfect, exactly what I was ;looking for. Delivery was quick and right on schedule with one issue; only one of the two side tables arrived. After a few days I was notified they were delivering the second table. Had a friend meet the delivery, he immediately called me and let me know the table wobbles and the delivery people took off before anything could be said. I contacted Ashley Furniture and went through the process to try and get this resolved. Informed that a tech has to come out, why I did not understand, the table has one short leg and needs to be replaced. We make the appointment, I take the day off work because they will not work with your schedule and they only have someone in the area one day a week. I wait the three hours and no one shows. I get on the phone to find out that the tech did not come to work that day and no one bothered to let me know. Time to reschedule and again my schedule is in no way considered. After 3 more failed scheduling attempts I took another day off work to meet the tech. Showed up late, took the table apart and put back together and it still wobbles. Telling me my floor is not level but everything else that is set there has no issue. He apologized and said there was nothing he could do and left. I am left with a wobbling table that I want replaced. Have tried contacting Ashley Furniture and they do not respond. Sadly this looks like the first and last purchase from Ashley Furniture!
Purchased a dining room set. Writing up the order took a very long time. Sales person wasn't familiar with the paperwork and needed help from the manager. Fortunately I examined the documents and some were missing which would have been a problem at pick up time at the warehouse. Picked up the chairs at the warehouse on the promised day (3 weeks after purchase) and had them assembled there. At home I had to readjust the fasteners on two of the chairs due to the legs rocking. The table won't be in stock (9 weeks from order) for another 4 weeks. Overall, O.K. except for the long delivery time.
We bought furniture a year ago and were very satisfied. The sales person was very professional and furniture delivered on time. As my husband is a disable vet they did give us a small discount which we appreciated. THEN we were talked in to purchasing this insurance from Guardsman at a price of $450 that was discounted to $300. Recently went to make a claim and it was denied. VERY UNHAPPY WITH THEM. WOULD NEVER RECOMMEND BUYING THIS INSURANCE> IT IS A RIP OFF as far as I am concerned. Sending all my paperwork to my attorney.
They didn't have what I was looking for but the sales associate sent me to a competitors store that did! What a great guy! Most wouldn't do that to keep the customer happy. I'll be back for sure.
Sarasota store the staff very professional and helpful. No high pressure sales people. The furniture was delivered on time with the nicest professionals. I will shop for furniture only at Ashley!
Would never buy anything from them again. Sales person was excellent, prices were good. That's where it ends. After the mattress was delivered, I went into my bedroom to get my medication that I take 3 times a day and it was GONE. Now I am not saying that the delivery men stole my medication, but it was there before they came. What makes it worse, I paid for delivery. Besides calling the police, I also called the store and was told someone will call me back. That was 1 month ago and still no call back.
DiAnna Hudson While there was a couple of hick-ups in the process of our furniture purchase DiAnna and support staff were very professional in working through an issue and resolved it to our satisfaction in a timely manner. Would definitely recommend DiAnna and your store to anyone looking for your products
Beautiful store. Costumer service in store was great. Unfortunately when I come to pick up the furniture from warehouse it wasn't there as I expected! I drove an hour for nothing. Complain to manager they promised to delivery it free of charge. I had to wait another five days for delivery. I wished they have called me ahead of time to reschedule pick up. Overall, I am happy with the purchase and final delivery and assemble went very smooth.
Very helpful and great selection. We are very happy with our purchase and will definitely be returning for other rooms in our home.
This was the best customer service that I have experienced in Sarasota
Good finds.
Worst customer service I have ever experienced. From the sales person to the manager. Being a corporate store we were extremely disappointed and being that we were visiting Sarasota we figured we'd give it a shot...... Don't recommend them at all. I was treated much better at my local store and was able to do the purchase over the phone. Will make sure I pass this along to anyone I know that lives in Sarasota.
The showroom is very well stocked and the Sales Associate Patricia was extremely helpful and accommodating and easy to work with. The order fulfillment process and unclear communication from the delivery call center and the local Sarasota store produced an unpleasant ending of a purchase of over $1700!
Best furniture buying experience, ever, at the store in Sarasota, FL! I purchased a new bedroom set, we wandered around for a few minutes before meeting with our salesperson, Christian. It was nice to not be attacked at the door and gave us a few minutes to just browse. I actually found the perfect set before Christian found us, but had walked away to see what else there was. He showed us several other options, but I still liked the first one. We left the store to see what a couple of other furniture stores had, and 2 hours later were back at Ashley and I bought my bedroom set. It was delivered on time and within the time frame promised and I love it! Excellent customer service!
My wife and I needed office furniture and Julie August helped us select all the furnishings. We were able to get everything we wanted with one stop. Delivery was a day sooner than planned. Overall a good experience!
Great value
Richard Smith III was the best! He provided great customer service.
Christian is the greatest specialist at Ashelys! He helped me furnish my entire home! Christian was professional, smart, and a real pleasure to deal with. Outstanding customer service. Please do not even think twice, ask for Christian and you will be so happy you did! Thank you Christian for making me such a happy customer. It was so great to meet you and purchase my furniture with you. Jennifer
William at Ashley's did a great job answering questions, giving us time to decide what we wanted without pressuring us and did his best to get us a good deal. He even stayed after hours to get the deal completed. Elaine
Very pleased with all aspects of shopping experience...from selection to customer service! Thank you,Edward Bermudez !!!
A special thanks to Woody at the Sarasota store. Woody has been very patient and well versed in his field. He was able to answer all my questions and clarify my concerns. Woody has extended himself above his call of duty to ensure his customer is happy. Woody, I thank you so very much for the warm welcome and excellent service you provided.
Even though we won't be buying our new furniture from this store I still wanted to write a review to compliment the OUTSTANDING SERVICE and attention we received from our sales person Lindsay D. From the moment she greeted us until we left she was helpful, courteous, professional and very knowledgable!! We are buying a home out of state and will select the furniture from the local store there but we wanted to see some coffee tables we were interested in.....at the exact moment Lindsay found out we were just looking she become MORE helpful (hard to believe!) and we actually found several sofas that we liked and were not even looking for because of Lindsay!! If you're looking at Ashley be sure to ask for Lindsay and she will take outstanding care of you!
Recently moved to the Sarasota area and purchased furniture to outfit our house. Went to Ashley Furniture HomeStore 4650 S Tamiami Trail in Sarasota. We met with a very knowledgable sales person named Heidi. She was very patient while we selected our furniture. Heidi also gave us helpful ideas in our selections, especially outfitting my mother-in-laws room. She is definitely the go to sales person when making a purchase whether it is a roomful , houseful, or just one item. Thank you Heidi and Ashley Furniture HomeStore of Sarasota, Florida!
Furniture was delivered and setup without any problems. Nothing was damaged. The delivery men couldn't have been better. Love the quality and finish of the furniture! This was a pleasure.
Put me on phone hold for 30 minutes, still waiting. I just hung up. They must have too much business.
Have a tough time making on schedule deliveries. ... customer service is questionable
My friend has been trying to get a hold of your delivery service for over a month. No progress. His move date is tomorrow, and there has been no communication between them and him. I understand at a store level that there is no actual delivery employees, but this needs so be resolved. He spent an exorbitant amount of money and has not been treated as such by the service you employ to deliver for you. What good is a store filled with furniture if they have no way to get in touch with the service that delivers it for them? Get it together, and take care of your customers. He was loyal, and recommended multiple friends to visit your store, but given his current situation he will be detracting from your business every chance he gets. Make this right, so that I can erase this review and make it into 5 stars like the service him and I have always expected from your company.
Love the bed we got but it was installed improperly. Customer service was sympathetic at first and then just got rude. I was very disappointed.
Loved the salesperson that worked with me from Jamaica. Very happy to help but not pushy. Made some nice suggestions for me. Made the experience easy and swift.
We just left Ashley Furniture HomeStore in Sarasota, Fl and we had the BEST experience. I had the pleasure of working with Donatella (Consultant) and Jim (Manager) and they treated my family and me with complete respect towards our budget and thoughtfulness towards our furniture needs. They were willing to help us think outside the box with furnishing our entire new home at an affordable price! Before choosing to make our big purchase at Ashley, we did A LOT of research with other furniture stores in the area... hands down- Ashley gave us the best prices for high quality furniture with AMAZING customer service!! We encourage everyone to shop at Ashley for their furniture needs!! Thanks Donatella and Jim!!
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0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.
