Ashley HomeStore Sarasota, FL
Here at the Ashley HomeStore in Sarasota, Florida we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our unmatched customer service, top quality furniture, and great mattress selections at low prices . We have been your go-to furniture and mattress store in Sarasota since 2015. Our dedicated and experienced Store Manager, Basil Francis, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of furniture and mattresses. At the Sarasota, FL Ashley HomeStore, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. For those of you on a tight schedule, the best time to avoid the crowd is at mid-day, Monday through Friday. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
I have been trying for three days to place an order with Ashley. I was at my wits end and about to take my $4000 furniture order somewhere else. I made one final attempt to contact the Sarasota store instead of the customer service number. To my surprise a friendly voice answered and transferred me over to Damien in sales. What took three days of pure frustration, took Damien a half an hour to get my order, everything I needed, matched the price I had already been quoted and put a huge smile on my face. I cannot wait to visit and personally thank Damien!!
Our Sales Rep (Anna) was a pleasure to work with us. She was so informative about the products, but more importantly about the EtA on delivery and availability. We eventually made a decision to endure the delays, because of the quality of the furniture and Anne being so honest about the whole situation with vendor's shipments. Definitely go to see Anna and Ashley Furniture.
Very friendly and knowledgeable staff. Very easy to pay by phone.
My husband and I worked with Damien at the Sarasota location. He was fantastic!
Looking for a new couch found 2, the sales person was very helpful. I had my finances in order went and brought my fiancé back to show him and that’s where it shifted end of the day and we only had time to look as we had a prior engagement an hour later. She did not know what finance companies Ashley uses and blew me off saying I’ve never heard of that. And what I had in place I did it on line on the Ashley website. So she focused totally on my fiancé tried to get him to apply for credit. All at the same time she’s working with another couple. We ended up paying cash, rushed out the door. I’ve got a line of credit I’ll never use and the acct won’t close for 12 months. Beware who you work with, don’t let a salesman rush or manipulate you into buying. It’s a couch ppl not a car. Definitely had the rug pulled out from under my feet on this one. Delivery was great no problems. The manager did call me to let me know that this was not acceptable and more training was required.
Terrible customer service. In store went great, but table came damaged. That happens sometimes, but I called their “customer support” and had to speak to 5 people over the span of 3 days. A couple said they have a replacement at the warehouse, but are unable to schedule a delivery? Two of them said I would receive a phone call to schedule delivery..never got a call. So I had to end up going online and scheduling a delivery. They only have one day available, 3 weeks out. So we have to wait a month past our delivery date for something that was damaged and is currently in the warehouse. I’ll probably never shop here again, just in case I have to use the customer service again.
The poorest customer service anywhere. Spent over $11,000 on furniture 18 months ago. One piece has become defective after only 18 months and they won’t replace it. The piece only cost $160 and I reasoned with them till I was blue in the face; had to talk to three different people and the ultimate answer was “screw you”. You have lost a customer forever Ashley Furniture over $160!!!! I will spread the word to everyone I know. PS, I’m a FB influencer!!
Bought leather couch and loveseat. Didn’t know it wasn’t all leather. Had to pay twice to get it fixed. Then bought two bedrooms complete with mattresses. Paid over $11,000. 18 months later the face of a drawer from a nightstand that has never been used because it’s in a guest room delaminates. We take the drawer back to store to get it replaced and the manager says she can’t do anything. We were ready to buy new living room furniture but not at Ashley’s! You just lost a good customer over a nightstand drawer that you wouldn’t replace!
So far very disappointing experience. First placed order online got conformation but when I inquired about order something went wrong. So missed that sale price. Went into store placed order on 7/25 with delivery between 8/8-8/11. Got a call yesterday 8/7 saying would not arrive till at least 8/22. Needless to say very dissappointed. UPDATE...9/05 Would like to add received my sofa. Was very pleased with the care and courtesy of the delivery people. Love my new sofa will shop Ashley again. Was dissappointed in the wait time, but in the end satisfied. 4 stars 🌟 would be 5 if not for the wait time.
What a JOKE was told by Hayden the sectional we where looking at “had to be ordered tonight” in order to get Monday. Told him had to go head and Measure to make sure we had enough room. Told him we would call him or text him back either way. Send him a text message as he requested after an hour made several phone calls to Hayden and the store!!!! Nobody answered either one. When he finally called me back and told me that the sectional had been discontinued! Wow Discontinued after 45 minutes! Ask if we could purchase the one on the floor since they had no reason to keep it since they could not order any more, City doctor called me Tuesday. I just Love the great service!!! Off to a real furniture store.
Horrible customer service! NEVER AGAIN!!
Horrible delivery department I’ve taken three days off for three different delivery confirmations only for the three different delivery dates to be changed without my acknowledgment. Always fun to expect your things on the 20th of the month then for it to be randomly changed to the 25th then when they don’t show up you call and it’s been changed for a month and a half out. Not to mention losing pay from taking off 😃 Communication is key
I wish I could give them 0. The worst company ever. I paid for shipping and the assembly and the came to my house and left my sectional just like that. You call Ashley and all they can do is send you other people on different day to assemble them. Unbelievable seriously they think I don’t work but sit at home everyday for Ashley. Don’t buy from them ,the same thing happened to my sister and nobody will not do anything.