Ashley Sarasota, FL
Here at the Ashley in Sarasota, Florida we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our unmatched customer service, top quality furniture, and great mattress selections at low prices . We have been your go-to furniture and mattress store in Sarasota since 2015. Our dedicated and experienced Store Manager, Basil Francis, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of furniture and mattresses. At the Sarasota, FL Ashley, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. For those of you on a tight schedule, the best time to avoid the crowd is at 11:00 A.M., Monday through Friday. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
This place has horrible customer service, our furniture is falling apart after 6 months of owning it. The warranty we purchased is a total scam and this company came by our home to take pictures and just never gave us a call back. Not sure how they are still in business when they don’t care about the customer at all. Shop else where if you like your hard earned money.
The veneer is lifting on our table, I was told it's a known issue. We have the extended warranty purchased through Ashley in Sarasota. Not only are they denying the warranty claim that I PAID for, (yes, I read the fine print, our issue is supposed to be covered) they refuse to do anything. Never buy from here, they don't back their product with known issues and sell warranties that they know don't work! American Signature has much better quality and stands by their warranty, so much so, that if you don't use the warranty, they refund you at the end of the warranty!
We just bought the nicest leather couch, loveseat and recliner on sale; high quality and spectacular service
Very pleased with my service...
We went to Ashley to buy a new bed and we were helped quickly and professionally. We got a great deal. Our bed will be delivered soon....so all smiles here! We definitely will continue to buy our stuff from Ashley!
I would like to thank the team at the Sarasota location for fulfilling my order which the online store could not do. Multiple times. Their management team worked with my concerns over assembly of my furniture and worked with my requests. They were more than helpful when I was not. Kudos to Dan Brown and his team.
The worst retail experience my wife have ever had! Ordered a gray/white dinning room set, received brown/white. Contacted store immediately would not return phone calls or messages left. Both sales person and manager. Called 800 customer service who took all the info and said they would leave additional messages, still no responses. This went on for about 10 days.Now we are leaving our condo to back home told them all of the date even extended our stay to accommodate them. Still no response or pickup of table and chairs. Finally someone from 800 customer service calls the day before we are going home to tell us that they will pick up table 2 days after we had left, What a mess, had to file dispute with credit card company as well. Will NEVER buy again from this company!!!
Literal garbage customer service. I have called no less than 5 times the first time I spoke to our sales person Sam, who promised to call back after she looked into our delivery issue. No surprise she never did. Every call since than I have been automatically put on hold for 15 minutes then sent to the automated system that asks for a 1 to 5 rating on my call experience. Our delivery was canceled after the guy showed up alone with no help to carry the nearly 4k in furniture. We took off work and sold our old furniture because we had a delivery scheduled. Now we have no bed to sleep on and we have no idea when or if our furniture will show up. I had a feeling I’d regret trusting Ashley and it’s associates to actually help us and I was not wrong.
Made a large purchase of many pieces of furniture at an Ashley Home Store. Purchased the warranty which Ashley ushered me to do. The warranty company is not responding to a defective dining room chair which is now no longer manufactured. Called Ashley numerous times regarding the warranty co. not responding. They said there is nothing they can do for me, the warranty company is not ASHLEY. Suddenly have divorced themselves from them. It is impossible to contact the store by phone. Unethical business practices by ASHLEY. Sub-par furniture.