Ashley Sarasota, FL
Here at the Ashley in Sarasota, Florida we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our unmatched customer service, top quality furniture, and great mattress selections at low prices . We have been your go-to furniture and mattress store in Sarasota since 2015. Our dedicated and experienced Store Manager, Basil Francis, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of furniture and mattresses. At the Sarasota, FL Ashley, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. For those of you on a tight schedule, the best time to avoid the crowd is at 11:00 A.M., Monday through Friday. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Jeanie was so helpful and pleasant to work with! She helped us find the perfect sectional for our family.
Purchased two separate couches for our new place. Don Brooks was very helpful while we looked, no pressure at all and was very patient! It was a pleasure meeting and doing business with him!
Stephen was an excellent salesman. Very knowledgeable and helpful!
Sales team was very helpful in tracking down details of a mattress order from 2018. Hayden was extremely helpful over the phone & Jim H was in store next day when I purchased the new mattresses
We shopped a big haul in Ashley's Tamiami location. The store staff were amazing and super friendly, especially our rep Jim. He made sure to keep in contact with us to ensure a proper delivery time frame and took the time to help us pick the perfect pieces for our new home. After delivery, there was a missing piece to 1 of the dressers. I called the 800# and was put into contact with a very nice representative who took care of the issue fast! The reason for the 4 stars is because there is no way to directly contact the store or your rep. When calling the # on Google, it puts you to a customer service line that has to ask for the location you're trying to reach, they call and then patch you through (if you give them a valid reason to have to speak to the store). I spent countless hours trying to contact the store because I had questions that weren't able to be answered through the customer service people. Another note: they did a fabulous job at keeping us informed of our delivery time-frame. But the driver never contacted us 30 mins prior, so it was kind of a rush situation because we didn't have a heads up like they said they would do. (They give a 4 hr window). The furniture is nice and the sales rep was helpful though! And the delivery people were friendly and efficient!
Salesmen are not on the same page and give different information. They also hang up on you & just let their phones ring. Purchased a floor model bed and as the customers, we had to disassemble it ourselves! Was told they weren't licensed to help. Neither are we! If a headboard toppled over and cracked one of us in the head it wouldve been a liability for the store. Other retail chains I've worked for wouldnt allow the customers to load product, because of liability issues. Makes sense. Now, im pregnant, my fiance and i had no help whatsoever. The fellow customers held the doors and were more friendly! When I worked for Ashley Homestore in Orland Park, Illinois we never did this to customers! Very disappointing!
Great price, great selection, great salesperson.
Jan 24th update I was supposed to get a call bout the afternoon delivery of the 24th received no call or anything. After waiting on the phone over 25minutes for a store manager I called the customer service # and found out the sofa cushion hadn't arrived at the warehouse. the delivery will need to be rescheduled when the cushion arrives at the warehouse. This is the poorest customer service! Worst experience ever! We ordered a sofa and Loveseat from Ashley store in Sarasota and it was delivered on Dec. 8th. The love had a defect in the fabric. the delivery guy took a picture and was going to follow up with the store. Didn't happen! I was then instructed by customer care to take pictures and submit them which I did but customer care said they need 7pictures(should have told me the first time). Called my sales rep and he said this was Ashley's procedure, when all they had to do was give me a replacement cushion. It has been three weeks and I never heard anything. Called the 800 number on my claim and the system directed me to the Ashley store in Port Charlotte(WHICH IS CLOSED!). Finally got someone in customer service and they said they were sending a technical out on Jan 6.(no one notified me of this!) to inspect the defect(why have me send pictures?) their whole customer service system is the worst ever. I should have refused delivery of the love seat. I tried a number of times unsuccessfully to talk to the store manager. I would never recommend this store their system and customer service is awful!