Ashley HomeStore Sarasota, FL
Here at the Ashley HomeStore in Sarasota, Florida we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our unmatched customer service, top quality furniture, and great mattress selections at low prices . We have been your go-to furniture and mattress store in Sarasota since 2015. Our dedicated and experienced Store Manager, Basil Francis, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of furniture and mattresses. At the Sarasota, FL Ashley Furniture HomeStore, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. For those of you on a tight schedule, the best time to avoid the crowd is at mid-day, Monday through Friday. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
My wife and I spent $4500 with this company just to have them deliver half of the furniture unboxed and soiled. They use 3rd party movers who are overworked and obviously have no respect for your property, forcing Furniture parts through the front door damaging our front entryway of our brand new. I've been back and forth with Ashley's business office who continues not to address the issue but only to send me going in circles with phone numbers that dont get answered or returned. I hold Ashley responsible for these workers damage and will continue to press them on fixing my damaged front entry to our newly purchased home, Or providing me with the funds to do so.
I love Ashley home store. I got a beautiful living room set and it was a really good price plus I got 12 months no interest. They even have 5 years no interest. How can you go wrong. They have a nice selection of real nice furniture. I would recommend this store.
This is our 2nd time making 2 Big purchases for our Winter home here in Sarasota. The store is beautiful the staff are well dressed very knowledgeable and easy going. Good quality at an affordable price.
They are not knowledgeable about their products and will not return calls from so called store management. Customer service is a joke. Was delivered a couch on 12/24 and we called and was told this was incorrect couch and would send the correct one. Could not figure out the reclining. Sent pictures in. Fast forward same couch was delivered. Now trying to send another couch for tomorrow. After talking with 2nd delivery guys the pull is on the inside of the couch. Never buying anything from them again. Im sure this post will be deleted.
It was the worst experience ever! We got our furniture damaged and we also were missing a chair for our dinning table which we ordered. They fixed damaged furniture after 3 weeks of delivery and we still don't have our chair and its been over a month.. People at the store is rude, they were constantly transferring me to corporate but corporate was transferring me back to their store... Its just a joke...People in this company doesn't know how to take care of customers and their own business...I can't believe it's one of the largest companies in the USA....
No one greeted me or even approached me during my 30-40 minutes in the store looking for a sofa. I also felt the selection of sofas was limited, probably because no one assisted me. Disappointed.
Hands down the worst customer experience i have ever had Think twice or three or four times before buying something You think you are buying something from “ Ashley Furniture” but actually they act like 3 different parties; 1- Shop itself 2- Warehouse 3- Delivery/Assembly guys Get ready for big delays, damaged products with a very poor communication As soon as there is a problem all above 3 parties blame each other and as a customer you are the party who need to take all the headache and chase after each party to be able to solve Never again
The worst experience of my life. Please understand when you buy anything from Ashley furniture they are not responsible for the delivery or anything that happens with the delivery. If they do not arrive on the appropriate day that you signed the contract at the Ashley home store it is not the home stores fault and you have to call Brandon Florida their delivery service and speak to them. I've spent four days on hold and calling to find out where my mattresses that I ordered two weeks ago and I still do not have it and I'm flying out today and have already paid for the mattress. Please do not trust them and do not purchase ever from Ashley home store because they are not responsible for getting anything to your house. They will hold your money because you already paid!
Bought about 6000$ worth of furniture back in September and was lied to about the financing.. but that's not what I want to talk about.. I added a recliner to the delivery via a wire transfer as I was in Tampa at the time moving to Sarasota and didn't want to drive back down. It was never delivered went to the store and put it on my credit card and was told the money would be refunded to me. It never was. It's been since the first week of September and never have heard back from you guys. Called customer service before Thanksgiving and opened a case and was assured someone would be in touch with me.. ofcourse it's been about a month since then and no contact. I am now going to file a police report as well as a grievance with the BBB. You have stolen money from me charging me twice for one piece of furniture. I hope many people read this review as this is the worst business I have ever seen in my life. No one does their job there and they're thiefs. If I could give negative stars I would.
Lots of nice furniture
What a joke this whole process was. Wife went in to purchase a sofa chase. Never given a receipt and the told a delivery date that initially would've bee. Perfect. Got a text the next day saying the delivery date was for a different date which wouldn't work. Called and rescheduled for a date someone would be home which was today. My wife cleared her schedule and waited patiently at home for the delivery. Never showed, so I called and was told the delivery was scheduled for the following week.... cancelled the order and will not be shopping at Ashely Furniture stores anymore.
Do not Buy from this store and before pay money they are sweet and after paid they are really rude. before order from store they said we have all in stock and when we get delivery they said we don't have in stock and you can get after 2 weeks. i called in store and said need to talk to manager and medi said he is busy without asking him. never buy from this store anymore. worst service ever.... don't buy or order from this store.
The woman at the front, Julie August was pushy and told me she was here to “shop with me” until I mentioned I lived in a different state, she immediately cut me off and said no before I asked her a question. This is why I don’t like shopping at furniture stores because they’re always too pushy and when they know you won’t give them commission, they stop helping.
Excellent service. Salesman was knowledgeable and courteous
Worst customer service EVER. Bought a sofa, they delivered the wrong one, yet delivery stated “just keep it, we’ll switch it out later” 3 days later, the sofa breaks. Literally coils are ON THE FLOOR, twisted metal brakes are falling out. Can’t get anyone on the phone, went to the store trying to return the whole couch, and was told “that’s impossible” 3k product falls apart within three days of delivery—and a customer can’t return it? DON’T BUY FURNITURE HERE!
This transaction took place 1500 miles away from the store. We were given many options for payment and delivery. Prices were great and Nancy did everything we needed to complete the sale. We will be doing more business in the future.
Absolutely TERRIBLE service. Went to the local showroom back in September, and told them I was looking for a bedroom set, and that I needed something that day, or the following day. The sales associate said there was no way they’d be able to get me a set by my deadline. So I went a mile down the road and purchased a set elsewhere. Immediately after buying the set at the other furniture store, I went straight back to Ashley to buy a mattress that I was shown when I was there earlier. As soon as I walked in the door, the sales associate said he was just about to call me because they had the set that I wanted at the warehouse, and that they could deliver it the next day. I stated that I had literally just purchased a set at another store because of my time dilemma. He asked if I would be willing to do business with them if they delivered the following day. I honestly liked the Ashley set better, and as much as I hated to do so, I went to the parking lot, called the other store, and canceled my order. I walked back in and told the sales associate that I had canceled my other order, and I would buy the set for him. The following day I’m running errands because I had just moved, and I’m waiting to hear from the delivery guys. By 3 o’clock, I finally call the store to see what’s going on. The lady on the phone tells me that due to “unforeseen circumstances” my bedroom set did not make it on the truck. After telling her numerous times that it was unacceptable, I ask to speak to the manager, whom I believe is named Nabill. The lady just kept naming different dates as to when they could deliver my furniture, and I keep asking to speak with Nabill. Mind you, I still to this day have not heard from him. So I decide to call the warehouse manager who is in Tampa. (1hour north of me). He was very nice, and told me he was sending me $200 in gift cards for my troubles. I had taken the day off to get this furniture delivered, so I tell him that I was on my way to Home Depot to rent a truck, and drive there to get it myself. As soon as I hang up, the receptionist lady from the local store calls me and has the audacity to tell me that they were willing to knock $50 off of my delivery fee. By this point I’m so irritated, I (not so politely) tell her that they will be refunding my ENTIRE delivery fee, considering that I was on my way to RENT a truck, and go get it myself. She tells me that that is not her call, and I tell her once again, to have the manager call me. So they finally agree to refund my $100 delivery fee, and send me an additional $50 gift card. My refund check FINALLY showed up about 6 weeks later, and I have yet to see my $200 in gift cards from corporate, nor my $50 gift card from the store. Also, while unboxing my dresser, I find the corner of a drawer to be cracked, and the corner of my mirror frame to be chipped. I did receive a drawer replacement, but have now been told twice that someone would be coming out to “repair” my brand new mirror. Have not heard anything. This service is absolutely ridiculous.