Ashley Store Sarasota, FL

Ashley does not stand by their extended warrenty. Do not buy an extended warranty from Ashley. There is no store support and the warranty company does everything they can to not provide the service.

I love the furniture but was disappointed that the plug did not fit in our plug on the floor. Also the salesman assured me both sofas would work on 1 plug so I wouldn’t see the cord but that was not true

Salesman knowledgeable, friendly and not pushy.

The only positive to my experience was with the manager, Shawn. If not for him, I would have canceled each part of my order. From salesperson mistakes, lack of follow up, lack of communication, trying to deal with the national level, broken delivery dates, wrong deliveries and a lack of answers, I feel that my experience was lacking any stars. Beware. Deal with Shawn directly, or shop elsewhere.

Phone service sucks with computer questions than can't understand person on other side of the call. (lousy English) strongly thinking of cancelling order with them.

Customer service is poor. Broken dresser arrive and I have to take pictures wait 30 minutes on a customer service call.

Quality of the product is OK (depending of the product and of course this is a cheaper store compared with others), the more annoying part of the experience is when you have your items delivered, they have a policy (no disclosed in store) that once you accept the product you can't return it. They should disclose that before you buy. It took several interactions with the customer service to get them schedule a repair of a coffee table that was dented on arrival.

Very professional customer service

Corey was a pleasure to deal with and presented great knowledge of the products. I would recommend him to anyone looking to purchase furniture. Very pleased with the experience.

Jose worked hard to make sure I was able to get the chester draw I was looking for, with a discount.

Ashley’s Customer service department and policies are an absolute mess. And DO NOT BUY a Nectar mattress from them. Buy from the manufacturer website. Long story short, save the headache of dealing with them as the middleman and actually be able to use the 365 day trial period. Nectar’s trial period on their website allows you to return a mattress before 365 days is up. Ashley furniture refused a return and said my only option was an exchange. Ashley’s “policy” (that is not communicated to you at any point during the sale) is that if there’s any price credit between the mattresses you select, you can only use it in the bedding department. This meant I would have had to spend $700 on pillows as their only resolution they offered to me. This policy parroted to me by every customer service representative, though no one could point me to where this was posted or communicated to me in the purchase process. Three different reps neglected to add notes in their system on calls that I had made as well. I had updated this to be two stars from a one star after finally getting ahold of a Gio, a helpful supervisor in the customer service department, but then put it back to one star after I arrived to the store to find that Gio didn’t actually put the notes from our call into the system. I had to start all over again at the store, to be told again by a different rep in customer service that “I don’t know who Gio is, this is our “policy” (inset bedding department restriction BS), I don’t know anyone here that would tell you that” and accused me of lying. Sean, the general manager was so kind and did everything he could to help me, but Ashley’s compartmentalized organization and disorganized customer service prevented Sean from being able to help without customer service authorization. Sean placed a call to them to get authorization and they said they needed to speak with me, and again gave me the same “policy” BS. Once I finally got through to a supervisor (40 minutes later) who could see the ridiculous and dishonest nature of their policy, and that I was not backing down, I finally got them to come to an amenable resolution with me, and made sure that they put the notes in the system where Sean could see them before hanging up. This was the worst battle with any customer service of my entire lifetime. Period.

Dewayne was outstanding very informative great employee

Horrible. They canceled my order and never called to tell me. On the day of delivery i called what was supposed to be the store number and was told the item had been discontinued, I had been given a store credit and when would I like to go back in and get a different recliner? Really?! Big run around. Told i would have to cancel the order and it would take 2-5 days. Will never go back.

Poor experience! I found a chair and ottoman and asked the salesman if there were any sales going on. He said, no but he works on commission and could give me a 10% discount. I asked if they had any military discounts and he said yes, 5%. He said, “which you prefer the 10% or 5%” in a very fast talking condescending tone. I told him I was hoping to stay under a certain amount then he said he could give me the online discount. There was indeed a lower sale price online. I told him I would think about it and asked if I could just call and purchase over the phone instead of coming back. He said he would just email me the purchase info and would provide a link to pay online. I received the email without a code. I left him a message about not receiving the link. He called me back and asked if I was certain I was buying it, I said I wasn’t completely sure yet (twice). He sounded very annoyed and said the link would expire that night and he would have to resend it again if I chose not to buy it then. I said that’s fine. He called me at 8:30 pm asking me if I was purchasing and I told him no. He pretty much hung up on me. Sadly, I would have purchased the furniture if I had been treated with a little more respect.

Two gentlemen were punctual, in fact, 15 minutes early, polite.When setting up the queen bed, very efficient with no mess afterwards….setting up the bed and out the door in 20 minutes. Thank you. Tony

Very friendly salesman , excellent advice and fast delivery

We just purchased a beautiful sectional, recliner, end tables, coffee table, lamps and accent rug and we had the best experience. Our salesperson was Dallas and he was knowledgeable and very helpful. Highly recommend!

Salesman GREAT!!!! Review furniture when we have it for at least a month.

Didn't get a lot of help finding what I was looking for, but got a good recliner at a great price. Jose was very helpful once I knew what I wanted.

Great place,ask for Jim H..he is so nice and helpful...

Nicole was extremely helpful with my visit. The professionalism and care for the customers was very evident.

Hi, my name is Nureen and I went for Black Friday shopping to Ashley store in Sarasota and I buy the dining room set and Nicole sales associate assist me to buy a dining room set.she was very friendly very helpful very pleasant and I am my husband was very impress first time visiting the store looking forward to Buy more furniture from Ashley Furniture Store Sarasota Florida. The Store manager Jocelyn , on the front desk, very welcoming to us. thank you, Nicole and Jocelyn.🙏

We were very pleased with the customer service and our salesman Lucas. He was professional and helpful

Lucas. Was Friendly ,Professional and a Great listener Thank you

Furniture arrived in showroom quality. Delivery staff were amazing, polite and were patient with me until i decided where i wanted the new couch to be placed! Could not of asked for a better experience.

Salesman was very helpful and knowledgeable. I appreciated not being heavily pressured, like at so Many retailers. Really like my new recliner.

Outstanding service. Handled my purchase and delivery all by phone. It worked out superbly.

Naomi was great to work with. She answered our questions and provided options for what we were looking for. We made a purchase and she coordinated the delivery to our second home out of state. I would highly recommend working with her.

This store operates with deception and lies. Veteran's should avoid this store. Look at the Google reviews, review the Better Business Bureau reviews, and look to see how many lawsuits have been filed against the company before you walk in this store. Please go to a furniture store with a better reputation. I am a disabled vet who bought two twin mattresses and two adjustable bases on the advice of two physicians in August, 2025. During the transaction, two items were discussed with the sales manager and salesperson: 1. Can the taxes be refunded if I provide a statement of need from a physician? (other more reputable companies offer this); and 2. Does the interest free financing have a promotional fee? The answer to the first question was yes, but it is processed after the sale. The answer to the second question was no, there is currently a promotion where the promotional fees are waived. Using this information, I elected to proceed with the sale. When reviewing the financing document that I was expected to sign, it clearly stated that there would be a 2% financing fee. This was dismissed by the manager, Wesley, as "the terms had not been updated yet since it was a new promotion". I elected to not sign the financing agreement and made the $6600.00 purchase with my credit card. Two days later, I submitted two prescriptions from two different board-certified physicians. After 1 month of hearing nothing from Ashley, I e-mailed Wesley who told me that the sales tax refund was denied and that Ashley did not provide a reason. After I requested the reason, Wesley e-mailed me stating that he would get this information and he would refund the $400.00 via the Ashley finance office. He further wrote that the refund would show up on my credit card statement in 7 days. After 3 weeks and no refund I went to the store to see Wesley. He produced and forwarded me a single line statement on my "account" that the claim was paid on October 1st. It was not, so he opened another "case". After 2 weeks, I called customer service, and they told me they had the case and it would be paid in two days. After two weeks, it still was not paid. Another call to customer service revealed the case was closed due to the store manager not sending in the required information. This person, Kaylyn, who represented Ashley Furniture leadership, sent me a blank e-mail so I could provide her all of the e-mails I had. This was done with the request that she confirm receipt. After two e-mails, she had not acknowledged receipt of this information. Another call to customer service ended up being received by Ashley customer service reps in the Philippines, which was a waste of time as I couldn't understand them. Ashley states that before filing a lawsuit, you have to go through their "Complaint Resolution Process". What do you think the outcome of that will be or of my motivation to do so given their evasive performance to date. I will be filing a complaint with the Better Business Bureau and I will be writing to the Florida AG. The Ashley store in Sarasota operates with no integrity nor do they care as long as they make the sale. I do believe that this is a systemic philosophy that is pervasive throughout the organization. Do yourself a favor and shop elsewhere.

Absolutely horrible customer service. Screwed up order and wife has spent hours going around and around to different departments on the phone. Tried to contact store manager two days in a row. "Oh they will call you back.". Nope. Shop elsewhere.

Great customer service! Will definitely be back!

Corey has been great

Excellent store !

Great communication, able to track driver. Right on time.

My fiancé and I have gone through several furniture stores looking for a bedroom set. Everybody had either white, black or an artificial tan looking. We both loved the real look wood in the color that matched the baseboard that he had stained and varnished.

Good experience. Delivery crew was great. Enjoying the new furniture.

Delivery was a breeze. Eddie fantastic

Staff was courteous and knowledgeable. Great experience!

Delivery men did a good job. Thank you.

Delivery team arrived right on time, set up my new sectional quickly, and removed all packaging. They were very polite and professional.

Went to Ashley Furniture ( hwy 41 Tamiami tr. Sarasota) to find bar stools today...Naomi our sales lady was Awesome! We had a bit of a problem because of a certain height we needed. She quickly solved the issue. Thanks Naomi! 💕

First the General Manager of the showroom has no business in leadership. He’s arrogant, cocky, rude, and lacks all leadership skills. A personnel complaint has been filed and I will be speaking with his boss ensuring the most severe disciplinary consequences are faced. He has no business serving the general public. An absolute embarrassment! As a result of his extraordinary terrible leadership I was misinformed, misguided, and not sold correct or compatible items. I will work this out with Corporate but if you can avoid Sarasota store at all costs and try somewhere else. I’ve been buying furniture from Ashley longer than that Manager has been alive and he, on his own may have ruined me to Ashley for life. Sad! Update on post. October 25, 2025. Customer service filed formal personnel complaint against this “Showroom General Manager” and his boss will be calling next week to discuss my issues and how I seek to have it resolved. Because of him Customer Service issued a full refund for the item this person and his salesman screwed up which should impact his sales numbers. I was then referred to the Brandon, Florida location where the service was amazing further making the Sarasota manager look like he doesn’t belong. Not to mention I got the correct items with a huge discount and free delivery on my timeline. When this Sarasota manager loses his job, he can only blame his own cocky ego. Teach this store a lesson and go to a different one. Other stores will give better service and take care of their customers unlike this unqualified person. Disgusting that I had to go through this but Kudos to the rest of the organization for realizing how bad Sarasota leadership is and doing what was right when he failed!

(Translated by Google) The worst store I bought from. I bought a bed and they sent it all messed up and they said they can't give me a refund. I went to the store and they told me with a very hard face that they can't do anything. When you go to buy it, they serve you very well, but after buying it, it's all chaos. When you want to solve a problem, it's a disaster. The worst store I've ever bought from. I bought a bed and they sent it all messed up and they said they can't give me a refund. I went to the store and they told me with a very hard face that they can't do anything. When you go to buy it, they serve you very well, but after buying it, it's all chaos when you want to solve a problem. It's a disaster. (Original) The worst store, in which I bought, I bought a bed and they sent it all rat and they say they can't give the refund, I went to the store and they tell me with a very hard face that they can't do anything, when you go to buy they serve you very well but after buying it's all chaos when you want to solve a problem, it's a disaster La peor tienda, en la que e comprado, compré una cama y la mandaron toda rata y dicen que no pueden dar el reembolso, fue a la tienda y me dicen con la cara bien dura que no pueden hacer nada, cuando vas a comprar te atienden muy bien pero luego de comprar es todo un caos cuando quieres resolver algún problema, es un desastre

Selection was limited. Helpful sales person.

The people were very helpful!!!! I ended up buying a dining table, a bed, and a vanity. Definitely would recommend!!!!!

Above and beyond!!!! The manager, Wes, Jim Hinchcliff and the gentleman who assembles furniture went out of their ways to help me with an issue. Highly recommend this business!

We purchased a table and had it delivered and installed. 2 men arrived that did not answer to the names we were given. I should have refused delivery right then. They were pushy and in a hurry. They then installed the tables legs backwards didn’t understand, the table was scratched they didn’t care. They left our front door open and let trash blow down our street. We have contacted this store, customer services, delivery services and the warranty department and no one cares or has any solutions for us. We dnt know what to do next. This is ridiculous.

The sales people are like sharks just waiting for you to enter the door. But super great people. An enjoyable experience with just the right amount of interaction.

Beautiful furniture, rugs and accessories! I’ve found my next rug!

Good furniture

I bought a dresser for my apartment. It gets delivered and they are missing parts and left the torn box in my room and said it will be done in a few days. The parts weren’t suppose to get here till 9/13 over three weeks after it got dropped off. After some phone calls they were able to bring the dresser today. We paid for it to be put together and after waiting 3 hours after orginal drop off it wasn’t even put together. Just a new dresser dropped off in a box and put in my room. Update they just said they won’t build this piece even though we paid for it to be built. Their a terrible company no wonder there are so many 1 star reveiws

Jim was awesome - on a tight schedule got the majority of our house set up in an afternoon, and worked to get a delivery schedule that worked for us.

After being pressured into buying the extended protection, plan for furniture in 2021… Never filed a furniture claim before in my life, one broken knob that disintegrated on its own, impossible to find a match, I would’ve just bought one, of course, out of all things that are covered supposedly that is not covered as it is hardware not a piece of the furniture… A three dollar knob!… Don’t ever waste your time getting protection plans, they will never cover anything. **** UPDATE ****They sent me a very nice email saying that knob was covered… Call this number… Spent another 40 minutes on the phone just to tell me it is not covered… Why would they insist on wasting my time is beyond me… If I could get an exact match. I would just buy the three dollar knob

Glenn was wonderful to work with and was able to work an amazing deal for us! Very satisfied with the products and service.

Worst experience ever! Do not buy from Ashley’s furniture! They are so extremely incompetent! There delivery department stated I get a 12 to 3 time slot and I do not have another option. When I stated that would not work, he said that’s the only time so we have Monday through Friday. Take it or leave it so I told him I wanted to cancel my order they sent me two cancellations. They offered me a $500 discount said that they would email me verification never emailed me the verification Then she scheduled me for Saturday which. Was not an option, but when I tried to cancel it, all of a sudden was an option. They scheduled us for Saturday. And 3 PM we are in the middle of a move and put off our U-Haul because of this appointment that they made and now it is two hours past the time we have talked to their so-called dispatcher and the driver who cannot speak English multiple times and now they’re telling us that they have already delivered our furniture. Buyer beware do not buy from Ashley‘s furniture. It is an absolute nightmare when it comes to delivery. We will definitely be taking our business elsewhere.

I went in to the Sarasota store with my girls and walked around sitting on sofas for about 30 minutes before anyone bothered to greet us. Not coming to us but Glenn was walking by and asked if we were being helped. After speaking with him briefly about what we were looking for he was all in and gave us his undivided attention. He was kind courteous and listened to our needs and took us exactly where we needed to go. We decided on a specific sofa set which he was kind enough to discuss our options delivery and how to move forward. No pushy sales gimmicks just kindness and understanding. Glenn is an absolute asset to your sales team!!! Everything you need without pushing a sale. KUDOS ***** GREAT JOB!

This Sarasota store has horrible Horrible customer service. We were sent the wrong pieces of furniture and have been hassled trying to get the correct pieces ordered and sent. The sales manager Jocelyn horrible to work with, not friendly and does not care at all about customer service. I've been getting the runaround between the Sarasota store and the customer service contact. When I call customer service they tell me the sales manager which is Jocelyn has to email them the okay. Jocelyn told me 2 days ago that she emailed them which she did not. Talking to customer service again today. They still have not received anything from her. This runaround is totally unnecessary for a customer to have to go through this.

I have to say Jim at this location is absolutely amazing. His customer service is top notch and he is so knowledgeable. I will buy here just because of him. Very appreciative.

ABSOLUTELY TERRIBLE experience: -Sunday 7/27 My wife and I planned on going in together this Sunday night but she got called in to the hospital. I went alone and was greeted by Kevin. We walked around for about 45 minutes and built a shopping cart of approx $10k in furniture. I told him from the start my wife would be in the day after to review the cart but these are the items she wanted. But yet, when I told him I would see him tomorrow with the wife, he was visibly frustrated that I did not complete the transaction. -Monday 7/28 Wife and I go in and quickly review the cart. She makes a few changes which frustrates Kevin but we complete the transaction. We were with Kevin for approximately 30 minutes. -Tuesday 7-29 I meet my wife there after work as we wanted to take measurements of something we purchased (wasn’t online). Kevin seemed extremely frustrated that we were back again. I told Kevin there was no need to waste his time accompanying us and her and I walked the store solo which is what we wanted. He immediately goes up to a co worker. Dwayne, and I see Dwayne roll his eyes and they began to talk smack. We got our measurements and left. -Wednesday 7/30. We went in with the purpose of adding $3600. of furniture to our order that we saw the day before while walking the store (even though we didn’t think they deserved our further buisness, one delivery from one store would be easier) Dwayne literally walks up to us and says “Kevin is not here and neither is a manager, so whatever you all want to cancel, it will have to wait.” LOL. We walked to the counter and demanded someone just cancel our entire order. Naomi helped us and was terrific!! Naomi = 5 stars. Kevin and Dwayne, you all should not be in customer service, especially sales. You both are a disgrace to Ashley Furniture -

See Lucas if you go to this location !! Great customer service. He was able to do what he could on his end to assist us with a major issue we had with a couch we purchased. My fiancé + I came in a few Saturdays ago + purchased a Bressalyn Place 2 piece Left facing sectional. SHARON was our sales person (regrettably) She made us aware that it was her 5th day on the job. After we applied for the Ashley card/finance program, she placed our order. She asked us about 10 times if we wanted the sectional the way it was shown on the sales floor to which we said no we wanted it left facing which would put the long side on the left. She kept having to step away to go ask her manager if she was doing things correctly. The manager came over at one point to ask us the same question we had been asked over and over. Before we had placed the order Sharon was recommending rugs and all kinds of other stuff. I get that they are in sales but please order what your customer wants CORRECTLY before suggesting all kinds of other stuff they aren't interested in. It was clear she didnt have proper training because she had to step away at least 5 times to ask the manager questions. The manager should of walked her through the entire sale. We got our couch delivered today. We have 1 long left chaise & 1 long right chaise.. NO middle seats & the right chaise is way too long for the area. This isnt even a formation the couch can be complete in as the middle seats are connected to the shorter chaise side. We have family members flying in tonight & we have 2 chaise that 2 people can lay down on. We called customer care and the store multiple times to which they kept BOTH giving us a run around. We had to drive 40 minutes to the store & luckily got Lucas who called an urgent help line. The most ridiculous part of all of this is that we have to wait 48 hours for a phone call or email for the replacement piece then set up a delivery time for them to deliver the piece we need & take back the piece we dont need. We weren't offered a discount or money back even though this is CLEARLY the stores fault. To say I am disappointed is an understatement. The only silver lining was Lucas went above and beyond to help us get some resolution even though it is by no means accommodating to us. We used PTO day for this & will have to use another to deal with this BS. It is really unfortunate that Sharon who messed up our order made commission off us but that should be transferred to Lucas as he is the hero of the day. MANAGERS- TRAIN YOUR STAFF. on their 5th day & first order , a manager should be shadowing them & reviewing the orders before they are submitted. This will be the first and last time we ever use Ashley Furniture. To not accommodate your customers better after a sales persons mistake is unacceptable.

⭐ 1-Star Review: Reguard & Ashley Furniture — Total Scam! I’m extremely disappointed with Ashley Furniture and their so-called “Reguard Protection Plan” — this has been nothing short of a scam. I paid $300 for the furniture protection plan, thinking it would actually protect my investment. months ago — while my store warranty was still active — I called Reguard to fix a damaged sofa. They claimed they would send a package to help fix it, and then made me wait for months with no resolution.Also never been responsible for what they said would fix on the plan. Now that I followed up, Ashley Furniture tells me “you should have called sooner” and that they can’t help anymore because the store warranty expired. But I DID call the Reguard protection plan company that Ashley’s asked me to call and also the warranty was still valid when i called them. They just pushed me off until the warranty ran out. It’s a shady and deceptive system — between Ashley Furniture and Reguard, they’re just hoping you give up. Avoid this protection plan. Avoid the lies. This is how they take your money and do nothing.

Ask for Kevin at the Sarasota florida store..... he's amazing and he will work his magic for a win-win. We love our new sofa, dining table and chairs and our mattress... couldn't be happier worth his service!

If I could give this store a ZERO I would. I recently relocated to Florida. Prior to my relocation I opened an account with Ashley. I tried to order my items online but because they never mailed the card, I was forced to go to the store. I worked with the store manager Wes. He assured me that my furniture would be delivered on the 19th. On the 19th, I received a call telling me that the truck broke down and my deliver window would be pushed back an hour. I called the store, customer and customer at least 15 times after my order window was missed. I was assured my items would arrive. I waited until 10::00pm and nothing was delivered. I also spoke to the driver who told me his truck did not break down. ( lie #1) The next day I called the store furious. Wes was unapologetic and showed no concern for what happened. After treating to come to the store, he told me that my items were on the truck for delivery on the 20th. My items did not arrive and I found out that they weren’t even on the truck( lie#2) I finally spoke to a competent, caring person in the delivery department, who not only personally arranged the delivery for Saturday , she also waived the $299 delivery fee. On the 21st my furniture finally arrived. Shortly after the delivery person, whose helper looked like he just crawled out of bed, arrived, he broke my son’s BRAND NEW TV that was just delivered the week before. It is now July 16th and I still have not been reimbursed for the replacement of the tv and all I keep getting is the run around. I will be taking legal action!!! If you are considering this store RUN!!!

Glenn was a phenomenal help! Wonderful customer service.

Very poor service. Absolutely no one greeted us walking in, walked past 6-7 sales people who wouldn't even look at us. When I did have a question it was a pain to get someone and they wouldn't even try to help us. Little do they know I had 5k in my pocket ready to burn on a couch. I'll never go back.

Purchased my new mattress there! Jose is the man! Couldn't have received better service!

Lucas is a great asset to Ashley Furniture! He’s knowledgeable and able to help us get a great couch in the price range that we can afford. When you come to Ashley, make sure to ask for Lucas if you want a great experience that is seamless!

Luke Skywalker was absolutely amazing! He did an incredible job helping us get the furniture we wanted for our new home. Nichole was a rockstar assisting us as well. We will recommend everyone to come see Luke and Nichole for any furniture they need.

Greeted immediately upon arrival. Salesperson gave just the correct amount of attention. He knew when to leave us alone and when to check in to answer questions. It was a nice experience.

I was able to find what I needed

Very helpful salesperson!

I had a great experience with Ashley funiture recently, I bought 5 pieces of funiture, stayed within my budget, and I'm happy with my purchases. I would highly recommend them.

When looking for a small chair for my bedroom, the salesman whose name I didn’t get I’m sorry it was very good. Very nice very helpful very polite and made shopping a breeze.

My husband and I have never had such a bad experience with a furniture store before. Specifically, this Sarasota Ashley location. It all started when about 10 days before moving into our new house they told us our order had been cancelled?! Their billing department supposedly flagged our card for fraud because the billing and shipping information did not match, which is understandable I guess. However, they failed to let us know this in a timely manner and so we had to scramble to repurchase the items. Mind you, this was not an easy process. We had to do a completely new order and they told us some things would now be delayed. Luckily, they found a way to deliver most items on time, but the card used is now backlisted from their corporate stores. After that debacle, they then delivered damaged furniture on THREE different occasions. One being fault of the delivery crew, the others due to poor inspection prior to delivery. The first time, the solution was to send out a “technician”. We said absolutely not considering the damage and the fact that we paid almost $6,000 for furniture (I don’t think it’s unreasonable to expect quality condition furniture when you spend this much money). Anyways, we requested they send brand new items and the saga continued…. The second time they delivered, they used a different “white glove” delivery service team, where the furniture was already outside of its box in the actual truck upon arrival (some white glove service right there). The the furniture was also damaged once again. Even the delivery person told us not to accept the order. On another note, one of the items they delivered was a self assemble, but we were told the delivery crew would assemble it for us on 3 different occasions. Of course, it never was. Therefore, we wanted to return it because we decided we would just order something that is more simple to assemble especially because we are busy with my husband starting a new job and having a newborn. During the course of this we had been in contact with Wesley Howard, the general manager, who ghosted us and stopped responding altogether (via phone and email) instead of trying to help find a solution and resolve the issue. Not sure how a manager of an establishment is unable to deal with conflict, but I digress. Every time we called the store we were told the manager was “busy” and would call us back. This rarely happened, if ever. This is after speaking with Jocelyn, the store manager, and Naomi, a sales rep on multiple occasions. The customer service line also sucks and kept hanging up on us after having us on hold for 30+ mins each time. That being said, we had to waste weekend time and drive an hour to Sarasota with a small baby in the car and a dog at home because they would not respond in order for us to make a return. All we wanted was a resolution and to not have to deal with this store anymore. Plus, get rid of the one large box of furniture that was sitting in our hallway for weeks. My husband even came out of the store with a dolly and brought it in himself since they are quite literally helpless.

We went into the store for the second day looking for dining room sets. We were totally unsure of what we wanted, needless to say confused. Cortlin met us at the door and the first thing he asked after we told him we were just looking was “. What does the room look like you are buying for?” We have never had anyone spend as much time with us analyzing our room. This was a tremendous help. He moved furniture, brought different options and finally helped us decide on what made sense. We bought a dining room set and a buffet table. Cortlin cared enough to take time. Thank you so much!! Great store aha even better advisor! Paula & Brett

See pictures of my new leather Amiata chaise sofa on my Yelp review. The leather started “puddling” a week after we had it. Looks super cheap! I have to place blankets and pillows on it to distract from the quality. Although Ashley Furniture says they take my concerns “very seriously”, after 8 months on a loop of repetitive emails with Glory and the main CSM, they haven’t actually started to resolved this. So, no they don’t take issues seriously. Please enjoy the photos of my expensive ugly sofa from Ashley Furniture. Too bad for me.

They don't have option of modern dinning set, for example with crystal tables only a few tables all of them wood and horrible. They have to offer more selection of dinning set

It was handled well by the salesperson.

Very helpful in finding the perfect chair.

Hold good very professional

Really great experience...

The salesperson "Dwayne" was very helpful and professional. The same cannot be said about the 3 young ladies at the "checkout" desk. They were rude and very unprofessional. I will not be back to this store because of their behavior.

Naomi was a very professional and knowledgeable source of help with our purchase of an adjustable mattress,

Naomi was great she made the whole experience fast and convenient for me

Very personable, found exactly what I wanted

Very helpful and not pushy sales people! Great furniture

Great price for my item which was on sale and Jose helped me over the phone with my order,Ashley is holding item till i will need it, love ❤️ this store

Very nice experience in a Sarasota store. Lot's of decent choices. The only thing I didn't like was many price tags were missing, but salesman was very helpful and not pushy.

A good selection and friendly staff.

Excellent customer service. Worked with us to find the items we were looking for and matched the price. They also can deliver quickly.

Nicole was helpful and delivery quick. Nice that we didn’t have to wait our purchase was in stock and available quickly

Nicole from Ashley’s furniture was excellent. We live in New York and we’re buying a second home in Florida and she was so helpful on getting the necessary furniture for our second home. Great customer service.

Nicole met us with a smile and happy to help attitude! She was knowledgeable and efficient so we found what we wanted and were satisfied quickly. Great products and great service!!

Naomi was super helpful

Great to work with! Nicole was very attentive to our needs and provided a great shopping experience!

Just moved to the area. We had several rooms we needed furnish. Becca assisted with great professionalism. She offered great suggestions as we navigated the process. Excellent selection to choose from. Will not hesitate to reach out to Becca/Ashley Furniture as we continue to furnish our new home.

Service was great

Becca was fabulous. The installation team was on time and set everything up quickly and cleanly. We would highly recommend Becca and the Ashley team.

I experienced friendly service at a reasonable price.

Naomi was very helpful in finding what we were looking for and was excellent in delivering a great customer experience!

Friendly and helpful, answering all my questions. I had a very specific size and type of sofa request. Kevin worked with me to find the right one. Thanks Kevin.

The help I got from the store sales person was great but I regret my decision of contacting your online customer service department. I purchased 2 items by mistake, I sent them back to the warehouse with the delivery people on Saturday and I was told I was going to get a refund for them (boxes closed). On Monday afternoon I got an email notification stating that I was going to receive the items I sent back. I contracted the CS team and they had no clue of what I was taking about, I explained again what the issue was and they told me that the order had not been canceled so they had to cancel the order and then try to process my refund. I also have been told that someone is going to call me to check how things are going with the delivery and nobody has called. I am expecting the refund of the items I sent back.

STAY AWAY!!! I would give 0 stars if I could. This location deals in bad faith and makes you the paying customer or potential customer feel like you were in the wrong and the problem. My wife and I were in the store looking at couches and we were working with one of their sales people Dewane. We found a couch that we liked and started talking about price. He mentioned that sometimes it’s cheaper to get their pieces online so we decided to wait to purchase and check the online prices. So far so good. We noticed the out the door price would be WAY cheaper online. I gave Dewane a call and let him know that we found it online and it would be way cheaper $3263. Being in sales myself I wanted to give him an opportunity to earn our business and let him know if he could take an additional 250$ off the couch and make the price 3k even out the door he would earn our business and we would get it from him vs going online which wouldn’t benefit him or that stores location. He said he needed to call his manager and he would let me know. He gave me a call back and said that his sales manager said he could do it for 3k out the door which was roughly only 250$ cheaper than the out the door online price for a couch over 3k. We were excited but he said that he was off the next day and the store had already closed that day and we can do the transaction the following day from his off day which brings us to today Saturday May 17th 2025. After a little phone tag we finally connected and he let me know that the price was going to be 3,000 plus tax which made the couch almost the same exact price as online out the door. This was not what we talked about or agreed to over the phone. We specifically said it would be 3k out the door since the online out the door price was 3260$. He then said that’s not what we talked about or agreed to and my wife was present for both calls and can attest to him lying and now saying something completely different. I am a man of principle and this really bothers me it’s more than just $250 it’s about character and right from wrong. I then asked to speak to the store manager Wes. This was where it got worse. Wes basically came on the phone and said that his employee didn’t do anything wrong and that it was my fault for not understanding and that I misinterpreted the conversation with Dewane (ones he was never even a part of or present for). He never once apologized for his employees actions and didn’t try to rectify the situation at all. He basically just kept repeating himself saying I was Misunderstanding. If my employee had done what Dewane did I would have apologized on my employees behalf and tried to find a solution which was not done in this case. There was a verbal agreement at a specific price point and then straight up lied to saying that’s not what was discussed. It doesn’t even make sense why would I wait 3 days to buy a couch from a sales rep that I could get online for the same exact price basically. The whole point of negotiating another 250$ off the online out the door price was for Dewane and that store to earn a customer but now they definitely lost a forever customer and a lot of others as I will be telling a lot of folks through my social following to stay away. Very surprised Wes is a store manager with such little sales acumen and lack of empathy for their customers and this specific situation at hand. Will definitely be going to corporate with this. You’d think a large corporation like Ashley Furniture would rather just do what they agreed to and take off another 250$ and have a happy customer then to lie and then make you seem like you are the problem and now lose a customer forever and most likely now several others as I have tons of friends and family in the area who are also moving and will be needing furniture. O stars for sure. Hopefully someone reaches out and try’s to make things right. If not City furniture it is.

Not my kind of furniture.

I had a really good experience here. Salesman was super helpful and gave us a great deal on a floor model that was perfect.

Very happy with our furniture options! I highly recommend coming here. Affordable prices and high quality furniture. Thanks for your help Jim.

Purchased a recliner. Salesman Cory was very helpful. Recliner has been made with quality materials

My husband and I walked into the store and explained our situation, to Naomi, with the potential of not buying anything and she was ABSOLUTELY wonderful! She never pressured us or followed us around, yet she was right there when we had a question! She gave me the info I wanted and her contact info and we talked back and forth when I came back home to Illinois and within a week... We bought three rooms of furniture and could even buy more depending on our situation! I have always liked the look and quality of Ashley furniture... However for me...a big part is also about the experience and Naomi made this experience so easy for me... Especially working with her from another state! I highly recommend her and Ashley furniture... You won't be disappointed!!! Thank you for all of your help... I'll be back!😊.

Mom recently purchased a new villa and wanted to furnish the entire villa with new furniture so we ended up at Ashley store Sarasota . Nicole Howe was the sales representative that helped us . She spent countless time and patience with us throughout the entire process . She worked effortlessly to make sure we received the best product and prices . She was hard working , honest and extremely helpful . We were so lucky we had her working with us . It made the process more enjoyable and helpful. Could not have done it with Nicole's help . We are so grateful to her .

Attentive service, easy to order, delivery scheduled within a few days.

Ashley online, horrible delivery!! Delivered 1/2 a sectional and the crew had no tools to put together. Promised 2nd 1/2 next day....now waiting over a week for it. No apology, no phone call. I had to find out my sofa wasn't coming by calling them multiple times for updates.

Helpful and efficient

After having so many positive experiences here we reffered family. We walked in and Jim greeted us. He was so polite and easy to talk to. We were able to find everything we were looking for. Jim was so good in putting everything together and even got us great prices! We definitely look forward to dealing with him in the near future! Ask for Jim!! Update: Francisco Oliver and Estarlin were great with the delivery!

Great customer service and a nice selection of products!

Store was very nice. We looked around and found our lamps. Very helpful salesperson who checked us out, placing our order.

Peter Tihy and I We had a great experience Great prices this was our first time here Becca the sales person was absolutely amazing and not pushy at all

Went there to buy a small dining room table and also bought a sofa. Salesman Adam was very good and personable. If in need of furniture go and see them. Adam was eager to helpful and took his time and made sure we were comfortable.

Two sales associates were very helpful. They went overboard.

Great salesperson. ..very knowledgable

Very positive response to my special order request. A very professional sale rep got it done !!! Tom Edgerton

It was very easy to get through the process of purchasing a couch. The young lady was very helpful. She came right over to us as we walked through the door. We knew what we wanted so it was quick and easy

Dwayne, Nicole & Adam were extremely helpful, and very pleasant to deal with... Delivery team was outstanding as well!

Nicole was a great help with straightening out a problem with an online order.

We had a wonderful experience at Ashley. Kevin was great to work with and helped us find just what we were looking for!

I’ve been working with Mr. Leon at the Sarasota Ashley store and he has been very helpful and accommodating. Easy purchase and speedy delivery of items. I look forward to working with this gentleman with other purchases.

Great

Dewane was very attentive to my needs in an exceptional way. My experience was very good and he was very responsive by text and phone even when not on duty. That’s important to me!

My salesman,Jim, was very knowledgeable, kind and helpful.

Excellent sale help very knowledgeable

We were greeted by Nicole and asked if we needed any help or had questions. We told her we were just looking and she made it clear to let her know if we needed any help. She let us browse and checked in periodically to answer any questions. We explained that we were wish list shopping for our new home and she helped us compile the list. We decided to purchase earlier rather than later and she helped us complete our purchase even coming in on her day off. Nicole was amazing and Ashley Furniture is lucky to have her. We will contact her if we need any more items for our new home.

The team at Ashley was fantastic. Super easy to work with and very accommodating.

Great customer service!

Naomi Asher was very helpful and professional, very knowledgeable about all the different textures and styles and was able to help us find exactly what we wanted for our living room.

Bed is broken and sent the wrong chairs.

Delivery arrived on time and they were very professional putting it together

We had an amazing experience with Jose & Jocelyn. If you go in, request them.

Good service not pushy

Sales associate Becca Chrohman was excellent!. She was patient and organized while helping us with a complicated order. I really appreciated her patience, kindness and making herself available.

Great experience redecorating our living room at Ashley's. Particular thanks to our Advisor Don Brooks (aka DBJ) whose patience and professionalism guided us through the process.

Good product and great service. Thanks

Great service. Naomi really did well with making herself present, but not being overly present and letting us look around without haggling us.

Murdock did a great job. Knowledgeable without being pushy.

Naomi, did an awesome job!

Jim did a wonderful job helping us find a dining room table and chairs. 5 Stars plus!

Naomi was courteous, knowledgeable. Personable and a joy to work with.

Ashley delivery team was careful, fast, and efficient. Swivel chair arrived in perfect condition.

I went in to your Ashley store on S Tamiami Trail in Sarasota to look at a bed and an outdoor patio set . I was greeted by Johnny Leon who immediately found and helped me locate the bed. He helped me find a tape measure to ensure the bed would fit in the room and gave information about color choices. We did locate the patio furniture as well. Because the patio furniture was delayed a small bit he did the orders separately so the bed would ship immediately. We decided on a dining table and couch as well. He was friendly and joking where appropriate. I would recommend this location and Johnny to anyone looking for any piece of furniture. Johnny is a true gem keep him around !

Good salesperson

Dewayne k was terrific helping us with our outdoor chairs purchase. Thank you Dewayne

Efficient order and delivery process. Easy to work with.

(Translated by Google) I'm waiting for my sofa. The attention provided by José, both in explaining and showing the products, was excellent. (Original) Estoy en espera de mi sofá, la atención brindada por José tanto para explicar como para mostrar los productos fue excelente.

We walked in 30 minutes before closing desperate to find a couch. Kevin helped us and was very patient but determined to find a couch we liked. We found one after months of searching. Definitely recommend coming here to buy ANY type of furniture.

A huge thank you to Jim hitchliff at Sarasota Florida Ashley stores. Jim’s knowledge and sense of style were outstanding. His tireless efforts helped us design a 2 bedroom/ den / dining room condo over the course of 2 months. Jim’s communication, Whether on the phone , through emails or in person was above and beyond professional, friendly and helpful. The Sarasota showroom was beautiful. Ashely’s customer service was excellent. Delivery was prompt and easy ; Ashley’s delivery team was clean, efficient and respectful. I would highly recommend Ashley for all your home furnishings and definitely go see Jim in Sarasota, he’s the absolute BEST. .

Ashley Furniture has a fine selection both in the store and online. The sales personnel in their stores are knowledgeable and professional.

I have the privilege of working with Naomi at the Sarasota location and she was so very kind and helpful! Can’t wait to receive my new furniture!

Could not be happier..easy shopping great delivery team!

We purchased a dining room set from this store on March 6th. Delivery set up for March 11th between 8:00 AM and Noon. I received an automated call delivery day at 6:19 AM that the guys were on their way. Fortunately I had just got up. They arrived just less than 30 minutes later at 6:43 AM. In the dark. For the delivery scheduled for NO EARLIER than over an over later. No doubt they woke the neighbors with unloading banging and letting their truck run the entire time they were there assembling the furniture. The delivery driver said he didn't know delivery wasn't before 8:00 AM. Yea, sure. At least I think that's what he said as he was hard to understand. And they left some Styrofoam packing material behind after paying $299.99 for Ashley's "No Hassle Delivery + Assembly" where "packing materials will be removed." Apparently our delivery isn't abnormal. Another review a month ago by "MartinA" said his Mother's recliner was delivered 2 hours early @ 7:30 AM and it was left in the hallway in a box. The Ashley comment to that post was "We'll work to improve that aspect." It must still be in work. Last purchase ever from Ashley.

After greeting when 1st walked in, associates gave us time and space to wander through store and when i decuded on table and chairs he took time to explain everything re purchase and their really great store policy and brought within my budget. I will def use for further purchases. Gentleman who helped us was jhinchliffe and he adressed my hesitations and i was very comfortable and happy with purchase when i left.

Great friendly service. They absolutely gave me the best price possible in my purchase. Great store.

First, Shannon (I hope I spelled your name correctly) is why I am leaving this review. Second, she addressed the issue professionally and efficiently, and it was a pleasure to talk to her. She contacted us promptly. She fixed everything that went wrong, and here is the story: We bought a dining room set, one table with six chairs. We paid the salesperson, and the person said that all the paperwork will be emailed to us. The order email never came, but we got text messages on the delivery. On delivery, they brought two tables and one chair. Not what we bought. The delivery crew called their office and created a claim, and took back the extra table and stated that they will come back with the missing five chairs. Also, said that I would hear back from Ashley within 72 hours. Time came and went, no one contacted us. Long story short, we called the Ashley no less than half a dozen times, and had to cancel two additional deliveries of the one table. Since we had no luck with customer service, we went back to the store and left our number for some one to call us back to fix the order. We got a call back from Shannon. She was able to find out that the order was entered incorrectly, thus we were not getting the correct item delivered. She worked diligently for days to fix the order and was finally able to get us the correct items. In conclusion, there are numerous furniture stores in the area, I was almost at the point that I will never shop Ashley again. However, Shannon proved that Ashley can solve customer issues, and keep them going back with confidence that if there is an issue they will make it right. Awesome job by Shannon! Thank you!

Great place to deal with and my sales person Jim was great .Was in 3 times before I purchased furniture and Jim helped me with no sales . Then he sold me 3rooms of furniture and I couldn’t be any happier .will come back for more furniture soon . Thanks Jim .

Murdock G. was very kind and helped us find exactly what we needed!

Wide variety to shop from, delivery within 3 days.

Kevin was great!

Adam was great! No pressure but checked on us to see if we needed anything. Purchase process was great. Would definitely ask for him to help us again.

Had a great experience at the showroom and the furniture is nice. However, the promise of delivery was a disaster. Initially I was to receive everything a month and a half after purchasing. Then the back orders and ultimately a month later received the remaining furniture. The communication after the initial purchase was awful and no one took any accountability.

Great furniture, super service. Totally nice. Looking forward to our goods

Great customer service and I will be back THANKS

Murdock was very helpful and personable.

Kevin was very helpful with our purchase.

Jose was very helpful.

I bought a dresser mirror nightstand and two end tables. The products are great and the delivery was very well communicated. The guys put my furniture together quickly and efficiently. The only reason it’s not 5 stars is because they left a mess behind for me to cleanup.

Made an order and was told they would be delivered in a week. Got delayed again and got a email saying items are on hold. Called them and got the things resolved and scheduled another delivery date to get it delivered. Another week rolled up and same thing once again. Took days off from work to be home to receive my items. Just Ridiculous!! Got the email items were on hold. Gave them 3 chances and same thing so I could have my furniture delivered but got nothing. Poor service to be honest! Was my first time ordering anything from them and never again will I be doing that.

Naomi was very professional and very knowledgeable with helping us navigate buying the correct mattress for us! We highly recommend her as your mattress consultant!

Nicole gave is perfect friendly service

Jim was very professional and helpful putting my order together and ready for shipping.

Great communication and timely service. Employees were polite and professional.

Naomi was helpful in every ways

We ordered by phone and the lady who helped us was fantastic

Great service, great Salesman!! Nice furniture

Nicole was very knowledgeable and helpful! She helped us choose the perfect mattress and set us up with a Presidents day sale paired with a recliner. So glad we went to Ashley Furniture!

Great service from Nicole

Don made all the difference while purchasing today. He was very knowledgeable about the products and the company overall. Went to multiple furniture stores today and I don’t know if we would have gone through with the purchase we did if Don was not there to bring clarity and assistance.

First time customer at this store but will definitely be back! Our salesman(Don Brooks) was excellent! He was patient, helpful and friendly! Prices were good. Will definitely be back for the bedroom set we saw and loved!

In May 2020 we bought a Power controlled recliner loveseat, and bought the protection plan for five years. September 2024 the one motor went out on the power recliner. I called the warranty company ,they ordered part but I received the wrong part. I have been calling the Ashley store and the warranty company but I am getting nowhere to get a different part ordered . The warranty companies said Ashley has to approve the order and Ashley tells me I have to call the warranty company back and tell them it’s OK to order the part. I spent another 55 minutes on the phone today and finally they just put me on hold and never came back. I will NEVER Do business with Ashley again and would not recommend them. Poor customer service. 4/19/25 Just to add a comment about my complaint and the owner‘s response. I immediately sent the email as directed by the store owner but have not heard one word from anyone. In the meantime, I still have a broken recliner with no help from Ashley furniture store. I would not waste another dime on Ashley furniture.

Very nice experience, no pressure and professional service. Thank you..

My sales rep Naomi was very professional very polite and she knows what she's doing.

Jose was nothing short of amazing, super helpful all the way through the buying process! Couldn’t recommend a better sales person! Excited to get my new furniture! Thank you Jose!

Salesman ordered incorrect size mattress for which I’m still awaiting refund. Although delivery and assembly of bed frame was smooth, there was a small hole in wood frame. Customer service is hard to reach via phone and Sarasota store doesn’t return calls. And I’m still waiting for refund on incorrect mattress order! Customer service is awful!

“I had a wonderful visit! I bought a mirror, and the people there were incredibly friendly and helpful. They made sure everything was clean and took great care in assisting me. It was a great experience overall, and I’m really happy with my purchase!

Becca was so amazing! Explained everything thoroughly and did a great job going above and beyond customer service wise!

(Translated by Google) Very bad experience, I have a complaint for 2 months and they do not resolve anything, I talk and talk and I even went to the Ashley Sarasota store and nothing bad was attended to, and very frustrated to see that I have been with this complaint for so long and they do not resolve it, I spend hours calling and nothing, thanks for nothing (Original) Muy mala experiencia tengo un reclamo hace 2 meses y no me resuelven nada , hablo y hablo e incluso fui a la tienda de Ashley Sarasota y nada mal atendida , y muy frustrada de ver que tanto tiempo estoy con este reclamo y no me resuelven paso horas enteras llamando y nada , gracias por nada

so far so good,still waiting on product. Our sales person Adam bent over backwards to help us make the right purchase.

Great help from your sales representative

Kevin was absolutely wonderful. I was having trouble with the website and he saved the day. He also saved me a considerable amount of money. If you go to the Sarasota Ashley, please go see Kevin. You'll be glad you did.

Very helpful and professional personnel.

Adam was extremely helpful ensuring I found just the right furniture for my home.

Furniture is really high quality and great prices! If you want an honest, knowledgeable, and enthusiastic furniture salesman, ask for Jim!

Stopped in to look for a couch and love seat for our Condo, our salesman Jim was great, No pressure at all, showed us the different options available and we had planned to check another store before making up our mind but found one we liked and the price was right.

Great salesman Nabil Highly recommend

Very good product. NO pressure sales.

Great service! Good selection and fast delivery.

I went into Ashley Store in Sarasota to purchase a lift chair for my husband. No customer service. Employees standing around talking with no interest in helping me. I drove to Rooms to go and purchased a chair. Excellent customer service.

I bought a Genoa sofa and loveseat yesterday that was a little mistake about the color that I had chosen James my salesman has been very patient and helpful he was able to change the color of it in the order. I will send you the pictures as soon as I get it. ( the color is white)and I am sure it is gonna be beautiful in my leaving room. JAMES I THANK YOU SO MUCH FOR THE ATTENTION.

Jose at the Sarasota location was excellent. Thank you

Customer service was very good. Jose Peraza greeted us when we came in and was never pushy for a sale. Answered all of our questions and we ended up buying the perfect recliner for us.

Adam was very helpful!! I love the sofa we picked out.

Naomi was very Professional and helpful. I will use Ashley furniture in the future. Thank you for your professionalism

Literally the second order in a row arriving late. Ordered my sofa a month in advance and took time off work for the deleievery just to be told 8pm that night they will not fulfill it and am waiting the next day to figurenout whenbthey finally will. You have the sofa I paid for and I want it. What other day off do I have to waste to get what I bought on time?!

Naomi was great. Easy, quick purchase and delivery.

Had good customer service by Becca. The reason I didn’t give 5 stars is because 2 of the items I wanted were not available in the store. Like to actually see what I’m getting before ordering it. Especially a chair I was interested in.

Very professional, answered all questions.

My mom was on a mission to find the perfect recliner, and after visiting a dozen stores, Ashley Furniture in Sarasota had exactly what she wanted at a great price. The staff was super helpful and friendly, making the shopping experience easy. The only downside was the delivery—it showed up almost two hours early at 7:30 A.M. and was left in the hallway in the box. Overall, though, we’re happy with the purchase!

Nice furniture selection. James C. Is an extremely good sales person.

Dwayne was very helpful and courteous. Quick and easy process

Great customer service! They listen to exactly what I wanted. Nadine was fantastic

Not bad but not great. Ok selection and push salespeople.

Dewayne answered all our questions. He was helpful, honest and friendly. Ashley Furniture had the quality and pricing we were looking for

The delivery went smoothly only we are still waiting for our King Mattress!!! They've had 3 months to get this right! They keep delaying the delivery! It's a good thing that we have other beds or we'd be sleeping on the floor!!

Had a horrific experience dealing with the Ashley furniture sarasota. They were slimy and tried to trick us at any chance they got. They sold us fake deals and didn’t work with us when our original couch didn’t fit in out apartment. The biggest issue was them trying to steal our money. They told us they refunded our accounts from the couch that didn’t fit and sure enough the refunded some of it but not all of it. It took over a month, multiple trips to the store, endless phone calls just to get the rest of our money. We decided to purchase a second couch in the midst of all of that because we needed furniture. They charged us the amount of the second couch and a few days later tan the card again and charged us the full amount twice. Make sure you check your statements after dealing with them. Would not recommend. Try to avoid Ashley furniture at all costs.

Lost part of our order after shipping a part of it with fedex. No tracking number, nobody has answers for where the item is. No answers for when it can be replaced.

Quick and efficient

Jose S. Helped us purchase a new couch today. He greeted us as soon as we walked in the door, introduced himself and said let him know if we have any questions. Jose came to check on us, gave us all the details on one we liked, and even helped us measure to see if it would fit for us. He explained the deals they had going on, and even printed out a quote for us. This was our first stop, so we wanted to look at a few other stores before making a decision. Well, we came back about 30 minutes later after another sales person (at another store) was not as welcoming or friendly. She seemed frustrated when my husband and I were deciding between two, and actually said “are you serious?” After we said we couldn’t decide. Even though this one ended up slightly more expensive than a similar couch at another store, Jose is what made us want to spend our money here instead. He was very helpful!

I had a bad experience there a few days ago. But yesterday was great. Becca was wonderful you have a real gem with her!!!

Made my purchase in store. Was told all items in stock and furniture would be delivered and assembled in one week on Friday. Friday came and by 6pm I called the store as they had not arrived yet. Was told that they did not have all items in stock and delivery would be another week. When the furniture finallly came and was assembled, the bed boards immediately snapped after one hour of having the bed. Upon investigating the bed boards I fond them to be made of cheap particle board. I spent nearly 5k on a king furniture set. Spent another two weeks waiting to get someone out to fix the set. I will never purchase furniture from Ashley’s again.

Duwayne was very helpful and answered all of our questions while we were shopping for a bedroom set. Would definitely recommend Duwayne. Nice guy and not pushy to make a sale

Unfortunately I need to edit this review. Good price and good quality but horrible customer service.

Nicole was great to work with as she is very friendly and professional. Great customer service experience!

Great purchase of a dining room table and chairs. Good quality furniture. My salesman was excellent. Would buy from Ashley again.

Nabil and Sara were very helpful and made our experience enjoyable. Our dining room table was exactly what we wanted at a great price.

Sales representatives were very helpful and friendly without being pushy or aggressive.

I had an extremely disappointing experience at The Ashley Store in Sarasota, FL. Customer service was unhelpful, and I felt ignored by the staff. I will share my experiences with you. The freshest customer comment of the year about the products I bought from The Ashley Store in Sarasota on January 1, 2025: Poor quality, poor service, and poor follow-up. The delivery experience was terrible. After waiting for hours, two exhausted delivery workers arrived and carelessly threw the furniture off the truck. Both were very rude generally. When we mentioned this issue to the store authorities, they made a laughable excuse, saying that these distribution personnel were not employees affiliated with the store. The furniture was disappointing, and despite being promised a 2-week return option by the salesperson, the store refused to accept a return of less than 24 hours after delivery. Instead, they mocked us and suggested selling the furniture on Facebook Marketplace. The furniture is of poor quality, made with subpar materials and shoddy workmanship. For instance, the sofa linings were improperly stapled, causing them to come apart quickly. Experience Sharing #1: Please do not buy the furniture moving service from this store and pay $200 for nothing. Experience Sharing #2: Please do not buy furniture from this store due to quality and workmanship issues. Experience Sharing #3: Please do not buy furniture from this store due to the incorrect information provided by the sales staff. Experience Sharing #4: If you have issues with furniture from Ashley Sarasota, avoid returning to the store, as the managers and employees will do nothing to help and will dismiss you, leaving you unhappy and frustrated. I expected much better from such a well-known store. I will not be returning and cannot recommend this location to anyone.

Nicole assisted me and walked me through every step of everything. Helpful , friendly and professional. I can’t wait to get my new furniture! Thank you!

I had an excellent experience with salesperson Murdock Golder. They were incredibly knowledgeable about all the furniture options and took their time to walk me through the different styles and price options. I was never rushed or pressured at any time. They were very patient and attentive to my concerns. Thanks to Murdock’s help, I am confident with my purchase. I highly recommend asking for Murdock Golder if you are looking to purchase furniture.

Went in to purchase furniture today, and I was not greeted by anyone. I guess my skin color wasn’t the right color.

very happy with the sales support

My favorite furniture store.

FIRST AND LAST TIME BUYING FROM ASHLEY'S. Don't know how often they do this and not taking chances. Scheduled bed delivery on a date they provided and made it the day I'd permanently move into my new resident, just to be told the afternoon before the delivery date there will be a delay till the following next week.

Excellent service! Murdock Golder was the best ! A true professional, very responsive and efficient. If you're going to Ashley's on Tamiami look her up. You won't be disappointed.

We bought a dining table at Ashley and had excellent customer service. Murdock was our salesperson and is friendly, knowledgable, patient with us, offered ideas on furnishing and was never pushy. If you want a pleasant furniture shopping experience, ask for Murdock.

I had the absolute worst experience with Ashley Furniture in Sarasota. I purchased a dining room set and living room set, and the entire process has been a complete nightmare. Let’s start with the day I visited the store. Naomi, the sales agent assigned to me, started helping another couple while I was looking at furniture. I ended up waiting for almost an hour because, apparently, the other 10 sales reps in the store couldn’t assist me—I assume because they wouldn’t get the commission. Frustrated, I left to have lunch with my family and came back later when Naomi was finally available to help me. I couldn’t even purchase the furniture I originally wanted because none of the sets I chose were available for the date I needed—which, by the way, was almost a month out. After repeatedly being told my choices weren’t in stock, I settled for a set that was “supposedly” available. However, I had to order two dining room chairs online because, once again, they weren’t available in-store. The sales rep assured me that everything would be delivered on the agreed-upon date. Well, a day before delivery, I received a call informing me that not all the items would arrive, and the new delivery date was December 21st. Fine. Then, when the partial delivery arrived on December 13th, some of the items were damaged, including the dining room table, which I had to return. Two days later, I got another call: now the delivery date wasn’t December 21st but December 22nd. At this point, I called the Sarasota store to speak with a manager. Not only was the manager incredibly rude, but she also told me there was nothing they could do about the delay. Later that same afternoon, I received yet another call saying the delivery date had been pushed back again—this time to January 5th! To make matters worse, every time I called the store’s customer service number, I was connected to representatives in another country, which made communication extremely difficult. As of today, I still have not received a delivery date for the dining room table that I returned—the same table they claimed was in stock when I purchased it. The entire process has been beyond frustrating—from terrible in-store service to broken promises, damaged products, and repeated delays. Ashley Furniture has completely failed in every aspect of customer service and reliability. I will never shop here again, and I strongly recommend others avoid this store as well. I just read other reviews, and it seems I’m not alone—there are so many people going through the same issues. Here are just a few examples: Tom G - Dec 15, 2024"Make sure to call before you go. They are not open the hours listed. If they don't answer, they are not open." Katie Erenati - Nov 11, 2024"We were told our bed would be delivered in one week and then 2 days later got a call from the warehouse that it will be at least 5 weeks until it's in stock and then they can line up the delivery. I wouldn’t have been upset if they were honest up front with the delivery date, but the bait and switch is ridiculous." Donna Webb - Nov 05, 2024"Ashley Furniture changed my delivery date twice so far. I am now being asked to review them before I ever have received my merchandise. I would certainly not shop there again. I ordered a piece from Rooms to Go the same day and it arrived as promised. And with Ashley, I’m still waiting." Leo Caputo - Nov 03, 2024"They delivered the couch and the guy took pictures of the front. Then he showed me the pic and I signed it. When he left, I took a walk and saw 2 spots that were damaged. I called the driver within 2 minutes and he never picked up. I called him 3 times. Then I called headquarters and told them. They said they are in the process of the exchange. It’s over a week now and nothing is happening." Mark Stephens - Nov 02, 2024"A mess. Start to finish." Jay Pecovish - Nov 02, 2024"Horrible experience. Delay of delivery, poor customer service, rude manager. I canceled order and got refund. I will never buy from them again and tell my friends to shop elsewhere."

Nice furniture, if it ever arrives. We ordered a sofa from Ashley during COVID and it kept getting delayed and we chalked it up to the pandemic. Fast forward to 2 weeks ago and we went into the store room knowing what we wanted ordered it confirmed with the salesperson that it would be delivered in 2 weeks time have spoken to several people on the phone confirming the date and two days before it's supposed to be delivered we get an email saying that there's been a snag. I'm sure they have great furniture but I wouldn't know because I've never had a chance to actually see it in my house. Find someone that can deliver on their promises

Make sure to call before you go. They are not open the hours listed. If they don't answer they are not open.

Good service

Very good service, prices and selection. Just didn’t find what we were looking for. Highly recommend Ashley’s!

Jose Paraza was great to work with. He was patient and knowledgeable. I highly recommend working with him at Ashley in Sarasota store off 41.

Very helpful, good prices, and friendly service.

DBJ was very helpful

We had a wonderful man helping us Donald Brooks, he was patient and explained everything we needed to know. Thank you.

Received my furniture in less than two weeks. Bedroom was put together quickly and efficiently. Friendly employees, impressed with their professionalism.

Nicole is knowledgeable sales person and she is Excellent person to do business

We received quick and thoughtful attention both times we visited Ashley.

My Sales Rep. , James Carroll, is professional, experienced, honest, and straightforward.

Naomi was wonderful to work with. She is very knowledgeable about her products. We intend to come back and buy more furniture from her. Thx

Thank you Naomi!!

Kevin was great, gave us space to shop and check out different pieces of furniture, and answered all of our questions.

Had a great experience with Nicole she helped us through the buying process and we ended up making our purchase over the phone.

We got a great deal and service on a sectional couch we loved on first sight. After extensive research this couch met our needs the best. Ashley made the sales process easy and accommodative. Only drawback is a 3 wk wait for delivery.

Nicole was great help in purchasing our new Living Room set. Highly recommend!!

Store experience was great but delivery service needs a lot of work. People are rude and just don’t care. Had an item that I would not accept they would not take it back and had to go thru all the rigmarole to try to get Ashley to take it back. Extremely disappointed. Weeks later I still do not have my credit for the items that had finally been returned.

Excellent customer service!

Y'all need to see Kevin at this Ashley's location!! He is great to work with and answered all of our questions!! Thank you so much Kevin for all of your help!!!

Great service from Naomi

Nicole in sarasota was awesome to work with!!!

Very good. Kevin was great, friendly salesman.

Naomi was super helpful and efficient, making sure that I got exactly what I wanted at a great price.

Very helpful and friendly service was knowledgeable about the product and detailed pricing made for a quick and easy transaction.

Very personalized experience with jim

Great shopping experience! It was quick and easy, and I really enjoyed working with Adam. I was in and out in less than an hour.

Adam The Best sales man, thanks for your patience and quality customer service!

Very easy buying experience and our sales rep Nicole was great

Easy

Courteous and knowledgeable sales staff, our case Claudia Mocaby.

I had a really great experience at Ashley. No sales pressure. Juan was the salesman that helped us. He was wonderful, lovely man. Very professional answered all our questions. The showroom was really nice.

Dewane helped us find our dream couch!

Wonderful experience with salesperson DBJ!!! Or better known as Don Brooks Jr. No pressure tactics, he was very informative and just an all around Nice guy!!! 🌟🌟🌟🌟🌟

They delivered the table and one of the shelves was missing to it. They did not mention that it was missing, I told them it was missing! There was no real apology, they just said they would send the missing item. Probably my first and last purchase from them!!

DBJ was the salesperson and was terrific. Came in to buy 2 counter stools and will wind up buying a living room set. Thanks for a great experience!

James was great!

Claudia Mocaby was our sales person. She met us as we walked in and spent the entire time while we were in the store with us. She was very professional, polite and knowledgeable about each sectional piece we looked at. We finally decided on one piece which she helped us in putting it together to meet our required dimensions. We told her at the time that we were just shopping at the time and thanked her for her time. After visiting two more furniture stores and not getting the same attention we received at. Ashley or the sales person attention we received from Claudia. We called her back and placed the order. She is a wonderful person and a great sales person and Ashley should be great full to have her. We will definitely recommend her to our friends and family.

Salesperson was great and we love our new bed. Only negative is the delivery was scheduled for between 8am and 12. The driver was in my driveway at 6:30 am with no notice. My neighbors had to call and wake me to let me know someone was at my gate.

We were told our bed would be delivered in one week and then 2 days later got a call from the warehouse that it will be at least 5 weeks until its in stock and then they can line up the delivery. I wouldnt have been upset if they were honest up front with the delivery date but the bait and switch is ridiculous.

Nicole was super friendly and helpful!

Had a great experience at this store. They have the nicest furniture. Sales rep were knowledgeable and not pushy. Definitely recommend going to this store.

Adam was extremely helpful he made many suggestions and allowed us time to search on our own without being overbearing or pushy as a result of his help I was able to do all of my shopping in one place. Prices were great delivery free

(Translated by Google) Very good service, Mr. Jose is very kind and patient, thank you very much for your services. (Original) Muy buen servicio el señor jose es muy amable y paciente muchas gracias por sus servicios

I ordered a love seat through the store and everything went great. Jim, the salesman did a great job. He gave me a great price and free delivery Anytime I need new furniture, I will definitely talk to Jim.

Nice place. Great staff. Although delivery of items kinda stinks. 3 date changes.

A great experience with Ashley Furniture SRQ today. Sara the manager was fantastic and provided great service. Jason came in towards the end and was also great. We look forward to the delivery next week.

The sales rep was very knowledgeable and friendly. He patiently found me the best mattress solution.

I was treated exceptionally well from Jim. He met all the requirements I asked for.

I'm very pleased with the knowledgeable and friendly response I received from Shannon at the Sarasota store I had concerns after talking with customer service and she understood the situation and got the job done Thank you

Extremely positive experience.

I arrived to the store 1 hr before closing looking for a standing desk which I urgently needed for work. Everyone was kind and helpful and right to the point. I ended up taking a floor model that I could take home the same day because it was discontinued and got a great discount on top of it. I always go to this store because I can find nice furniture with reasonable prices and good customer service. I will be back again!

Amazing customer service. Adam was a good salesman.

Ashley furniture changed my delivery date twice so far. I am now being asked to review them before I ever have received my merchandise. I would certainly not shop there again. I ordered a piece from Rooms to Go the same day and it arrived as promised. And with Ashley, I’m still waiting.

Everything went well with the delivery

Salesman Jose was excellent. He explained everything about the sale expertly and graciously.

Buying at Ashley was a great experience. We were allowed to browse without any pressure. We were approached only once by our sales guy Adam to let us know he will be close by if we have any questions. Once we decided what set we wanted Adam answered all our questions and gave us a no pressured estimate. It was and enjoyable shopping experience and would highly recommend you seek out Adam.

Very nice store. With lots of beautiful furniture. Unfortunately the hurricane destroyed everything. So we,do not have our beautiful furniture anymore.

We had a great experience purchasing furniture for our home with Nicole at Ashley Furniture! She was so friendly, helpful and knowledgeable! I would definitely go back to Nicole for future furniture needs!!

Great customer service. Good selection. Timely, friendly, professional delivery

Our experience was quick and effective. Our sales rep made sure to find all available discounts and options.

Good experience buying and same for delivery. Delivery was prompt and professional.

We were seeking a reclining couch and reclining chair, so we went to an area that has several furniture stores. We purchased our bedroom furniture from Ashley’s years ago, so we know the affordability and quality is on point. We were greeted by Nicole at Ashley Sarasota. She inquired what we were seeking, steered us in the right direction and made herself available for any questions. After sitting on almost everything (which is a lot there) we found but we were looking for, but wanted another color. Nicole looked and said “No problem. We have it”. She even set up a delivery date that was quick and worked perfectly with our schedule. Delivery was smooth as well. We highly recommend!

1st time around Ben the manager was great! So we returned and Kevin Arel this time around was great as well! He was helpful and knowledgeable that once again we made another purchase! Definitely go to Ashley if you're in need of furniture. Ask for Kevin!

The salesman was Absolutely awesome no pressure no gimmick No backstory no nothing just selling great quality furniture for a reasonable price in out Wham Bam thank you sir

Murdock has done an amazing job to help us choose our furniture! We look forward to the delivery and ordering more as we complete our new home.

There was damage to walls during delivery that have not been fixed.

Great customer service and very satisfied with my purchase.

Dewane was a great rep, informative, helpful & patient.

We bought a beautiful painting with the help of Murdock

I like my couch (but it does feel much firmer than it did in the store, but im hoping it’s just because it needs to be broken into). I was very unhappy about the delivery service though. Besides it being $200, the people who delivered my couch were very unprofessional, they threw parts of my couch on the ground and were being reckless as they scrambled to rapidly put it together. I’m 5’2” and I could’ve done a better job. I requested a refund for the delivery but it was denied. Don’t recommend!

Murdock waa wonderful. A+

They delivered the couch and the guy took pictures of the front. Then he showed me the pic and I signed it. When he left I took a walk and and saw 2 spots that were damaged. I called the driver with in 2 minutes and he never pick up. I called him 3 times. Then I called headquarters and told them. They said they are in a process of the exchange. It’s over a week now and nothing is happing.

Prompt professional and courteous service

Jim at Ashley has been a huge help. We lost everything in a hurricane. Jim memorised the spaces I had told him and even measured from photos to make sure the pieces that we chose would fit or not. I can’t say enough to praise him. I’ll be sending everyone I know to work with him.

I had a great experience shopping at Ashley’s! I went in with a picture of the chair that I found on their website. The salesperson directed me to it in the store and I was able to try it out and ask questions. I went home to think about it and came back later in the week to order it. I LOVE this chair and am very appreciative of the terrific service from the sales personnel to the delivery people. I will definitely be back!

Great experience from beginning to end. The sales associates was very nice and helpful , the delivery guys were professional. The doors on the cabinet were not evenly spaced. The technician that came out to fix it was excellent. He explained the doors can be adjusted and did an excellent job. I am very satisfied with my purchase and all the staff I interacted with.

We bought 4 rooms of furniture from Ashley and most everything was fine. Bought 2 wood/metal bookshelves for $500 and couldn’t get the stupid stickers off of them which were in a conspicuous place. Why they were slapped on in an obvious spot is a mystery. I tried the usual windex, alcohol but didn’t want to ruin the finish with anything stronger. Well, Ashley isn’t about to help with that- the sale is final and they don’t care anymore. Buzz off. But the one piece that kills me is the huge and beautiful “Amiata “ chaise sofa. We are medium size people and we watched tv for a week on it and our CHEEK PRINTS have puddled the leather. They sent someone out and said yep that’s right. It’s puddling alright. Too bad, no can fix or return. I have bought a large blanket to cover the actual molds of our butts on this new sofa. So embarrassing front and center of our living room. Wish I could add the butt photos. Horrible quality leather and just no one cares at all to fix or mitigate the problem. Won’t shop there again. And will tell the world about my experience. UPDATE: emailed the customer service representative and she fell off the planet.. couple emails/questions and then nothing. And adding pics of our BUTT CHEEK SOFA FROM ASHLEY FURNITURE

A mess. Start to finish.

Horrible experience. Delay of delivery, poor customer service, rude manager. I canceled order and got refund. I will never buy from them again and tell my friends to shop elsewhere.

Horrible they suck!!!! And u can’t return anything!!!! Even if they deliver the wrong thing.. U got to so many things just to be told u got to do it again…

(Translated by Google) Very good service in the store, I recommend it 100%, excellent quality and everything very nice, Mr. José was very kind, I was satisfied with my purchase. (Original) Muy buen servicio en la tienda ,la recomiendo 100% excelente calidad y todo muy bonito ,muy amable el señor José ,quedé satisfecho con mi compra .

I really loved the process and customer service. The furniture was beautiful. I was only a little sad because I reached out to my sales person to add things to my order And I never heard back or got the extra things I needed to buy. That’s ok though: I’ll come back soon

If I could give it less than one star I would. I ordered a TV stand 1 August. Had to pay 100% for it and still don’t have it. Additionally, the day it was scheduled for delivery. I made accommodations for them, changed appointments, etc. to be here, Received a text saying delivery was on their way and would be there in 45 minutes, only to receive a phone call five minutes later, saying it was out of stock and would Have to reschedule. Here it is November one and still haven’t heard anything.

Ashley Furniture made ordering and having my items delivered so easy! Delivery men were nice, fast and efficient.

My couch was delivered and re-delivered five times possibly six, but it was so many and got to be so ridiculous that I lost count. They tried to send someone out to reupholster it two times and I was told both times by the person that it was not able to be reupholstered. The quality is terrible. Every couch they sent was damaged. Their furniture is horrible quality. Even multiple delivery men told me how bad Ashley Furniture is and that they would never purchase from them. My chair also came damaged and they had to replace it. I was given a $100 gift card for my inconvenience. I was also given a delivery date twice and they never showed up. I would not recommend purchasing from them. I could understand if something came damaged and had to be replaced, but this many times is a bit much. I even received emails from quality control letting me know they hand inspected my couch and it was perfect. When it arrived, it was messed up how you see in the pictures

I recently purchased a Altari sectional sleeper sofa and 2 end tables from Ashley‘s and I am delighted with them! Quality is superb and the delivery went very smoothly. I would definitely shop there again!

Our sales Rep was super helpful. Prompt and efficient delivery. Delivery men were polite, prompt and did awesome job. Would definitely go to Ashley when we need anything else.

Excellent! Customer service was superb!

Very friendly people, great prices!

Jim Hinchliffe was so helpful and insightful! Thank you!

Came to this location on 10/27/24 and not one single person approached me and asked me if I needed assistance instead they stood in a circle and were seeing “who was taller”

Adam at Ashley was fantastic! He was funny and had great knowledge about the furniture and what we were looking for. He was no pressure and super helpful! I was even able to change a delivery date because we decided to get it early! Thank you!!

I had a great experience buying a new sofa today. DBJ was nearby to help with questions but he gave me the space I needed to try all the options. He was super knowledge and friendly

We bought 2 rocker recliners in Aug and are very pleased with them. I wanted to wait a few months before reviewing. Our salesman Dewane K. was great. He wasn’t pushy with the “sales pitch” like other places. We are very pleased with our experience and wouldn’t hesitate to go Ashley’s again. Remember ask for Dewane.

(Translated by Google) I loved this place, all the furniture is of very good quality and the attention from Mr. Juan was excellent. (Original) Me encanto este lugar todos los muebles tienen muy buena calidad y la atencion de parte del Señor Juan fue exelente

Dewayne was very helpful and answered all my questions!

(Translated by Google) Excellent furniture. All furniture is quality. Very good experience with José, who helped us with the selection of the purchase and scheduling the delivery which was fast. The manager is also very excellent. Very happy with my furniture 😁 (Original) Excelente mueblería. Todos los muebles son de calidad. Muy buena experiencia con José, quien nos ayudó con la selección de la compra y programar el delivery el cual fue rápido. El manager también muy excelente. Muy contenta con mis muebles 😁

DBJ was phenomenal!!! Such a great help. Give this man a raise!!!

D.B.J was so helpful!

DBJ helped me so much! Great customer service!

DBJ was very helpful and knowledgeable. We are excited about our purchase of our new counterheighth stools. DBJ was great!

Don was great!

DBJ was so very helpful.

Adam was very helpful. Didn't pressure us and gave us time to make a great bedroom set selection.

Very clean helpful amazing Jose is wonderful🙏🏾

Claudia was wonderful and very patience and professional! Great customer service!

DBJ was amazing! Welcomed us, let us know to look around. Checked in once in a blue moon. Never hovered, no pressure to buy anything. Worked with us swiftly to finance, reconfigured a sectional lay out, was kind, courteous and generous. Highly recommend working with DBJ!

Great experience at Ashley Furniture in Sarasota! We purchased a sectional sofa and sales rep Adam Lumbra was very helpful and gave awesome service!

DBJ was very helpful and patient!

Claudia was excellent - very professional and knowledgeable of all products and we got the bedroom of our dreams.

DBJ was extremely helpful and informational. Great experience

Great salesmen DBJ

D.b.j was super helpful to my mother shopping for new couch. Def see him when you visit

DBJ super helpful @ they offer!

Great experience with this Ashley Furniture location and Don Brooks. We needed a couch ordered and delivered on a specific date. I called and the sales manager had someone call me right away. Don answered my questions and we had the order finished in under 10 minutes, super smooth!

Don Brooks helped with a tough sale and was patient during the experience.

I just went shopping for a new mattress and bed frame. Claudia was absolutely amazing and very knowledgeable about everything. She was very nice and made our experience there easy and enjoyable.

Dbj was very helpful and professional. The best!

I purchased a futon from the website with expected shipping within 3-5 days. My card was charged immediately and I received a notice stating my item had shipped. However the tracking link did not work and upon calling customer service after a week, it had never passed "label created". I asked to cancel the order, as I did not want to wait an unknown time for the couch to be delivered. I was told that a cancelation request through a different department had to be made and t hat I wouldn't hear back on the request for another 3 to 5 business days. They had no issues taking my money quickly enough, but do not want to return. So now I have no couch and no returned money. I would never recommend Ashley to anyone.

The manager Sarah was a pleasure to work with. She worked with us on the budget and met us with a reasonable price. Highly recommend!

Great selection to pick from and knowledgeable, helpful sales rep Don was great to work with.

Claudia was fantastic! Incredibly knowledgeable and sweet. The manager, Sarah, not so much (rude to customers and her employees). But Claudia was incredible!

I love the laid-back atmosphere that staff has created at this location. In my experience, they are knowledgeable and will do whatever they can to take care of you.

DBJ was very helpful and exceeded our expectations

She was very helpful, very informative, wonderful.

Great sales person. No high pressure

Sarah and Nabi helped my husband and I purchase a dresser to match a previous set we purchased. I love shopping at this location. The staff are very professional and courteous. Sarah was top notch.

Dewane was helpful from the minute we walked in to after we’d bought our furniture and walked out. He made sure we were taken care of and found exactly what we were looking for in our price range too!

DBJ was extremely knowledgeable and helpful during our couch shopping experience. We are very pleased with our couch and the service we received at Ashley.

Murdoch at this Ashley location is AMAZING! I needed everything - bedroom sets, couches, the works. Murdoch walked me through each of my needs with thought and care, including back and forth on five different couch options until we settled on the perfect one! The Ashley product is always great but it was Murdoch’s exceptional advice and patience that made the shopping experience top notch. Delivery and setup was also a breeze and it is an added bonus to not worry about the trash either! Everything looks beautiful and I’m so pleased with my purchase. I’m looking forward to returning to this location again!

Dewayne was a great non-salesman like salesman. The store experience was simple and straight forward.

DBJ was very helpful and knowledgeable, he had the answers to all my questions!! I will be definitely be coming back!

(Translated by Google) I finally went with my wife to definitively buy our furniture for the house that we bought in Sarasota and we were assisted by the manager Sara and the salesperson Beca, again the attention was spectacular, thank you again for your attention (Original) Fui finalmente con mi esposa a comprar definitivamente nuestros muebles para la casa que compramos en Sarasota y fuimos atendidos por la manger Sara y la vendedora Beca nuevamente la atención fue espectacular, gracias nuevamente por su atención

Sarah and Jose have been extraordinary with their stellar personal service, professionalism and patience. I will definitely be coming back in 2025 to do some business with this awesome team. Five star service. Highly recommend this store experience.

A lot of promises from sales person .., just to get the sale. $$$ Waited 5 weeks longer than promised for my delivery. But furniture is beautiful now that we finally have it

We visited the store on a Sunday and ended up purchasing a sofa and dining room furniture. We were pleased with the selection and available pricing programs. Our salesperson was great, (DBJ). Don was extremely helpful, but not pushy.

WOW! There is a first time for everything! I would highly recommend Nicole at Ashley furniture in Sarasota, who helped me convince my husband that we needed new living room furniture simply by being the opposite of what you'd expect from a salesperson at a furniture store - no pressure! Nicole understood from the get-go that when I said I wanted to look at some furniture, but that I was not ready to buy, that I meant it. She picked up what I was throwing down immediately, and for that I am grateful. She politely asked if she could text me pics of what I was looking at. She stayed true to her word and didn't bug me at all by text or phone call but when we were ready to pull the plug she was professional, efficient and beyond helpful. I will be recommending Nicole to all my friends and family! Thank you Nicole! You rock!

Claudia Mocaby was excellent sales rep and easy to work with

Had a great experience at Ashley furniture in Sarasota Fl. Great products , great prices , great service . Sara and Nabi were fantastic ...

Great experience and easy to work with. Dewane made the process very smooth and was helpful with all our questions.

Lovely service and great prices.

Don Brooks was incredible right from the greeting. He was patient, extremely knowledgeable and did not pressure us. We purchased 2 bedroom sets and we will be back to see Don for more. Would recommend Don Brooks to everyone we meet. Thanks for helping make our house a home Don.

This time it was better. We have been to quite a few furniture stores in the last couple of weeks. We have not enjoyed our experience because of the sales people but Jim H. at the Sarasota Ashley store was a refreshing change. We thought we had heard it all about the products we were looking at but he actually spoke with us and taught us and didn’t talk at us just to get a sale. The store closed and we still had questions and he continued to educate us even without us quite ready to buy anything that night. We went back the next day and specifically looked for him to make our purchases. We will be back for any future furniture needs because of Jim and the experience he gave us at this Ashely location.

Overpriced furniture with non-existent quality.

Had an excellent experience with Don Brooks, he helped me buying an oversized chair and I couldn’t be happier!! It’s beautiful and so comfy I may never leave my house again 😂Thank you, Don for great customer service and thank you Ashley Furniture!!!!♥️

Very nice staff not pushy at all and answered all my questions and my house looks beautiful highly recommend

Claudia was a tremendous help in helping me pick out furniture. She worked around my hectic work schedule and stayed in contact every step of the way. Thank you so much!

Jose is great! He moved around items, end tables, etc. to make sure we were able to visualize everything we wanted to buy. After being there for over three hours he even adjusted our order without complaint. I highly recommend this Ashley store and Jose.

Just want buyers to be aware of this potential issue. I ordered a $3,000 dining room set that was scheduled for a July 31st delivery. Out of my top choices, I went with this one from Ashley because of the delivery date. They delivered it with a damaged chair. It's clearly ripped. Instead of shipping me a new chair or immediately ordering a new part, they sent a technician out for a "stain". First off, they sent a tech yesterday without verifying I'd be home. I was 2 hours away when I got the call with the eta. I immediately called customer service, he was going to schedule it 2 weeks out because it was a "reschedule". No it wasn't. I never would have scheduled it for a date & time I wasn't going to be home. So he then got it scheduled for today. I specifically told him to note it is a rip in the fabric, NOT a stain, and would need a new seat cushion. Tech just left & guess what? It needs a new seat cushion. He seemed surprised it wasn't a stain so that wasn't even relayed properly to him. So now I HAVE TO WAIT 7 to 14 days for a part to be delivered when they should've just shipped me a new chair because I didn't pay 3k for damaged furniture. And I needed it now, NOT in a week or two. Where's the quality assurance? Who put a dining chair into a shipping carton with a rip in the seat & sent it out to a customer like that? I will never buy from Ashley again, nor will I recommend them to anyone. Side note, today's tech wasn't at fault, nobody communicated with him. And if delivering damaged furniture is an Ashley store policy, then I don't fault the delivery crew for following orders. And if you look at my review history, you will see that negative ones are rare coming from me.

Great selection of couches and furniture! Claudia was super helpful!

Awesome customer service!

Nadi my salesman was so patient and awesome. We spent 4 hours looking for furniture and he was the best. Sarah the manager was superb…

Don Brooks provided a lot of help, was patient & attentive. Great experience.

I had a better than expected experience at Ashley, our sales person Becca, was beyond exemplary, she was patient, informative, no pressure. Could not of had a better experience.

Service rep Jose was very helpful in terms of his knowledge and patience. Suggestive without being overbearing. The purchase, however, took too long because of slow Internet.

My husband and I went to the Ashley Sarasota store at 6:00 (they close at 8). Jim and Ben were both amazing. We were greeted by Jim who was great! We were buying furniture for our new Florida townhouse so we had a lot to pick out and we were only going to be in Florida from Monday to Friday. Jim didn't skip a beat showing us all of our options. He even went as far as looking at pics of my rooms and our measurements to see what would fit and what wouldn't. Needless to say we were there til way after the store closed which is when we were introduced to Ben the store manager who was also amazing. Both of them worked together to get us everything we needed. To say we were happy is an understatement especially when we got the phone call on Thursday that our furniture was being delivered on Friday before we left! Thank you so much, Jim and Ben, for your patience and expertise!! Our experience was fantastic! If you need furniture go and see Jim and Ben!!

Fantastic service by Jim he was very professional and broke down all the cost of the items . He was very knowledgeable about the system he was working and provided excellent Customer Service. I will definitely be back to buy at this store because of him and the quality and price of furniture.

Was given what ended up being incorrect info on some clearance furniture from a sales woman 🦆and when I came back the next day to buy the furniture, was told by another sales person very aggressively and unapologetically that was I given incorrect info, end of story. I left and 2 days later sent the sales woman 🦆a text saying I’d buy the furniture and got no response at all. Immature and unprofessional 🦆. I went and spent the $ elsewhere, much better quality future and experience, which I was more than happy to pay more $ for

DO NOT BUY FROM ASHLEY FURNITURE. Period. We bought several items. First issue was a promised delivery date, that was moved. No big deal. Our delivery came and out of 5 items, 3 were damaged. They also forgot to bring the cord for power from our chair to the wall. They rescheduled delivery for damaged desk, where when delivered they could not figure out how to make the desk work (it raises up and down) where they told me a service call was necessary. I had to beg them to troubleshoot it and figure it out. We are now waiting on a third delivery to replace a damaged chaise of which, has been a nightmare for them to even exchange. After 3 days of having to take off work, I'm completely unsatisfied. This is honestly the worst furniture experience ce we've had, and we've bought from tons of stores. The quality isn't worth the hassle.

Helpful sales associate. No high pressure pitch. Listened to our requirements and showed us what we wanted to see. We’ve shopped here several times and keep going back.

I had a great experience with DBJ today! He made sure I knew about all the sales and helped me decide which sofa to purchase. Very personable and easy to talk to.

Becca was great to work with over the phone.

The sales representative Don was very helpful and accommodating.

Salesman Donald Brooks was very helpful finding me the perfect recliner at a great price for my elderly friend.

Our saleswoman was knowledgeable and efficient

I knew exactly the dinning set I wanted

Pleasant without pressure

No one greeted us or asked if we needed help. We walked towards the back of the store, stopped at some sort of business desk and asked where the recliners were. A man behind the desk vaguely waved and said in the middle. Found the recliners. Spent about 20 minutes looking and left without anyone asking if we needed help. They obviously weren't interested in our money.

Don went above and beyond to help us find the perfect furniture for our new house! I highly recommend this location and working with Don!

Great saleswoman - Samantha. She really helped me choose a sofa chaise and I can't wait to get it! Very attractive as well :-)

Sam at Ashley’s furniture was an absolute delight! She was so incredibly helpful and answered all of our questions. Will definitely be coming back and asking specifically for her! She’s the best!

Don Brooks was very knowledgeable about all of the mattress brands and bases. Very professional and personable.

Ok

Although the furniture has not arrived, as it was only purchased today, the buying experience was pleasurable

I was in the store today and the sales associate was very attentive and quick ! I appreciate this efficiency and the ease of purchase! I would definitely recommend this location and sales associate(Donald Brooks ) He's GREAT!!!

Very helpful with showing me items I had already looked at online for a guest room and new options for a sectional in the living room. Great options!

Excellent Customer Service by Larry Chadwell at the Sarasota Ashley Store. He was very helpful without being pushy. A real Class Act as a salesman!

Don Brooks greeted me at the door and then worked with me on getting all of my questions answered. He did some research for me and was very quick to get the paperwork finalized for the sale. Great Job, Don!! Thank you!

DJB is the man

Fantastic shopping experience. Jose was super helpful and patient with us throughout the entire process.

Jose P was very helpful and patient with us as picked our new furniture.

Jim was very informative and very patient with us as we changed our minds back and forth several times before making our decision lol!

Becca was great and helpful!

We went to Ashley to shop for our new home in Florida. Kassey greeted us upon entry and gave us the space and time to shop the store on two separate occasions. We were successful in selecting master bedroom, living room and guest bedroom. Kassey possesses the attitude, demeanor and personality to be an excellent customer service rep. We thoroughly enjoyed working with Kassey. We need more furniture to furnish the house and look forward to returning to Ashley and working with Kassey. Thank you for your time!

My husband and I went to the store to get new couches today. Mr Donal Brooks was very helpful and knowledgable during our visit. We appreciate all your help and patience. Can’t wait to see my new furniture.

Excellent experience. Found what I was looking for, two chairs that looked good, were very comfortable and sturdy, and priced right. Arrived well ahead of promised date. Staff very helpful and knowledgeable.

Sales associate was pleasant and helpful. Some confusion about meaning of cash vs. Credit but we figured it out.

Came in hoping to find at least one of my desired pieces of furniture for my living room. Ended up finding an entire set as well as a completed bedroom. Sam analyzes her customer and is able to put your ideal room together like it’s an art form. She’s great. If you go to this store work with her.

(Translated by Google) Excellent attention from José Peraza (Original) Excelente atención de José Peraza

We were helped by Sam and we loved her, our experience was so nice and productive. She’s the best!!!

Loved working with Sam at Ashley Furniture She got my look and put it all together quick and easy! Ask for her when you visit Ashley Furniture in Sarasota

(Translated by Google) Very good service and everyone very friendly Including José, who was the one who treated me with great affection. (Original) Muy buena atención y todos muy amables Incluyendo José que fue el que me atendió con mucho cariño

My husband and I went shopping for a living room set and a dining room set. Our sales person was Sam Spiegel. She was amazing!! She was letting us roam around to find our perfect furniture. We didn’t find the living room set we wanted but found the most beautiful and perfect dining room set. I recommend Sam at Ashley to take great care of you! She cared about what we wanted and understood that we wanted a particular type of living room that, unfortunately, the didn’t have! If you go to Ashley Furniture in Sarasota….ask for Sam!! Thank you Sam!!

Sam did a terrific job

Johnny was amazing. Very knowledgeable and helpful.

Kassey is such a wonderful sales representative. Gave us space to look, but was available as soon as we had questions. Overall great experience at your location in Sarasota

Thanks for all your help today Don Brooks! You made our experience smooth and enjoyable today

We just got done shopping and found the perfect couch for our new house! Big thanks to Don Brooks for explaining our options for financing and making the process super easy. We can’t wait to see our new couch in our new home!

Larry was great to work with!! Even made the efforts to come in on his day off and did a phone order with me as well!! Go see Larry for all your furniture needs! Not pushy just helpful and most accommodating!

Stopped in to look at a specific end table, not on the floor as expected. But the team was able to share details and offer free ship and 72 hour return if not satisfied with the item.

Nicole was incredibly helpful in our furniture purchases. We had a nice experience. Appreciated how responsive and reliable she was!

Don Brooks is the one that helped my daughter purchase her bed and he helped my purchased a couch. Bob left us alone until I was ready for his assistance and answers to my questions. Look for Don the next time you are at Ashley furniture!!! 😀

Larry and the staff were awesome did a great job 😀

Sam is a sheer joy and a pleasure to do business with......if shopping here, just ask for her, you will not be disappointed

Don Brooks was super helpful in helping me find a couch. Would definitely ask for him!

Don Brooks was very helpful and just a pleasure to work with. We were so happy with our sofa. Don made the experience a pleasure and we will definitely be back to finish decorating our.new home.

Didn’t have the selection of beds we were hoping for. The sales staff were helpful and nice.

Thank you to Sam and Ben for helping us figure out all the problems we had! They were very understanding and helpful getting everything done with us and we appreciate it very much because we know it’s not always easy for them as sales people. I recommend if you come to Ashley to find Sam! She is amazing, helpful, and understanding. Always make ensure you have the right items with your sales person so no problems occur! Very grateful they understood our mistake and we understand them. Thank you again for helping us and being super understanding, we appreciate your guys help so much! Great people and a great store!

Our sales rep., Sam was wonderful. We purchased the chairs on her day off and she made herself available to assist us.

Don (DBJ) was awesome and incredibly helpful for our sectional shopping experience. He was knowledgeable and friendly while giving my husband and I enough space to discuss and consider multiple options. Highly recommend asking for Don!

Becca was very sweet and professional at her job thanks so much for helping us

Becca was helpful and professional

Greeted immediately with a smile, fast professional service. Nicole was very knowledgeable. Give that lady a raise she deserves it!

Nice furniture. Great sales!

Return policy is awful, uncomfortable recliner. DO not deal with this company.

Sam and Ben took great care of us! Sam helped me pick out the couch that I wanted and answered all of my questions very thoroughly. It was nice to be taken care of someone who cares and is hardworking!

Had such an amazing experience! Sam helped me find everything I needed!

I went in ready to purchase new living room furniture. No one aknowledged me and I did ask if there was anyone who could help me on the floor and no one ever came. Shoppers who came in after me were helped right away. Lost business. The only reason for 2 stars is ample parking and decent selection of furniture.

Very helpful and professional

Don Brooks was very courteous and helpful. We actually have been back for multiple purchases and always ask for Don. Terrific customer service skills.

D.B.J. was incredibly knowledgeable and helpful. He gave us space to shop so we felt comfortable and not pressured, keeping an eye from a close distance so he could head over and answer any questions we had.

Wonderful working with DBJ today!! Very knowledgeable and got us a great discount!!

The best furniture store. We have been doing there delivers for years. Thanks Ashley home store team !

Purchases of a sofa was easy with Sierra. She was so helpful without being pushy Delivery went smoothly, on time

Don Brooks was my salesperson, very knowledgeable and professional. He greeted me and showed me options available on the particular furniture style and color that I was looking for. No pressure, he allowed me to take my time and answered all my questions. It was a pleasure working with him. I can't wait to get my furniture delivered and set up. Thank you Don

Jim was very informative and a very respectful person to work with. He knew what he was talking about. Now we know what we want. We love, Jim

This review and the 5-star rating is solely with respect to Mr Ben Maratta at the Sarasota, FL location. We ordered from the store over the phone with one of the store sales folks a complete bed (headboard, foot board, side rails, foundation/box spring & mattress). It arrived and once assembled for us we notice that the headboard & side rails were one shade of grey (very dark) and the foot board was the correct light shade. We contacted Ashley and worked with their customer service and escalation departments. We sent pictures as requested with a detailed explanation. Time went by and nothing. I called the person I originally spoke with and who took the claim but she did not return my call. A few days later I called back and spoke to another person who said he understood and would take car of it but for some reason it still showed in their system as an open order and for which it was not paid. A few days later still nothing and no call back as he promised. I then drove over to the store and met Mr Maratta, the (Assistant?) store manager. He right away addressed my issue. He looks dup the matter on the computer, saw all the notes and my pictures and sent e-mails to those involved to help resolve things. This was on a Saturday. He then called me on Monday to advise that he had not herd back from the last person I spoke to and to whom he e-mailed and advised that he e-mailed another person to try to shake the matter lose and have it addressed as unfortunately, he could not handle the problem and exchange at the local level. A day or so later I received an e-mail from Ashly advising that we would receive an exchange on a specific date. We did in fact received and exchange and now have a matching headboard and foot board (they forgot the rails but we have decided to live with them rather than go through more aggravation in dealing with Ashley's customer service (a true oxymoron if ever there is one!). There is no question in my mind that without Mr Maratta's efforts and follow through, we would not have a matching headboard and foot board. He is a standout.

Our experience with sierra Williams at the Sarasota Ashley store was absolutely amazing!! She went above and beyond!

Your rep, Jim Hinchcliffe, went out of his way to locate the dresser we wanted, and was very helpful in completing the sale.

Becca was exceptional, definitely ask for her when visiting. Great furniture and competitive prices.

Our sales girl Sam was EXCELLENT!

Great transaction, good products purchased(dining room chairs and a love seat), A++. Great store in Sarasota.

We had a great experience with her.. she was very helpful courteous and knowledgeable… would recommend shopping there

Amazing service and product!!

Jonny Leon in Sarasota Ashley was awesome Very knowledgeable, friendly and thorough

Great customer service from Becka/Becca (not sure how to spell her name)! I was so indecisive and she helped me measure, choose colors, ponder sizes and configurations, and was EXTREMELY patient, kind, professional, and beyond helpful. THANK YOU! Update: the couch and chair are perfect 😍 I desperately needed a chair for my mother who has started coming down to help with my kids and has a bad back, but my old sectional was too big to add a chair to the room. Becka came up with the shape of this couch, and then found a smaller electric recliner with colors that complement each other well in addition to matching the theme of my home. It looks so good!!

Sam was awesome! Thank you Sam for all your help picking out my new furniture. I will come back to see you!

My experience was amazing! Sam was so welcoming and patient with us as we looked for a sofa and dining set. She even came in early the next day to help us finalize the purchase. Overall 5 out of 5 on in-store service!

Literally the worst. Never received my bedroom set. Tried to get a refund, not only did it take longer than a week, I didn’t even receive the full refund. I will never return. Do better Ashley.

Sales person Larry was friendly and helpful without being pushy.

Had a great experience with buying furniture, Dan is a great salesperson!

Great customer service, no pressure to make decisions & great selection of furniture really enjoyed our experience.

Dan O. is an awesome furniture advisor! Thanks to his help we got our new bed. Wonderful environment, clean store, lots of selections! :-)

Our sales person Sam Spiegel was wonderful, she spent time showing us multiple options and explained everything and answered every question. Would highly recommend Sam!!

My salesperson was Sierra; she was excellent! She was attentive to my needs. She was professional and exuded superb customer service skills.

Great value and beautiful furnishings.

This was my first time ordering a large piece of furniture over the phone and the experience was very pleasant and simple. Now just waiting for it to arrive and see how that goes.

We came in there today around 3pm with my family. Dan greeted us immediately and helped us whenever we called on him. My brother in law is also an employee for the company. He was with us as well and they didn’t give us no trouble with providing us with employee discount. I totally recommend Dan and Sarah (manager) was a pleasure to work with. I just purchased a new home and they took a lot of stress off me with furnishing my entire home.

Don was a great, gave us space to shop but was there when we needed him.