Ashley Store | Sebring, FL 33870

Team members helped us find exactly what we were looking for and made the process very smooth!

Extremely helpful & intuitive sales rep. He Advised of sales, discounts, but was very interested in my needs and made good suggestions for my comfort, preferences and what textiles were easy to maintain in new condition with young grandchildren around

We bought a bedroom set and after 3 delays the totality of the set was not there. They wanted us to receive the partial delivery but we did not . Ended up having to cancel the whole order. Very disappointed…

The sale person made it very pleasant to shop at Ashley furniture. The statues are very beautiful and im enjoying them

Jason was so helpful and kind. Those who delivered our furniture were very professional and efficient. Love our furniture.

Very pleasant,,good choices Salesperson very knowledgable and friendly.

Jason was excellent. He was extremely helpful. Gave me different options and recommendations. Made my shopping experience the best ever. If you ever need furniture I recommend him highly!

Clean store, friendly staff, quality furniture, and decent prices. The sales people are actually nice and not pushy. I really appreciated that.

This is a tough one to review honestly, although everyone I dealt with was extremely helpful, nice and awesome - my order was a disaster. They tried to help, and that was a disaster trying to fix it. They discounted me some for all the issues, but honestly would have just had a smoother transaction to begin with and pay full price. Delivery issues, parts missing, return issues, re-delivery issues. I am happy with end product, and interactions with the store itself were awesome, but Ashley corporate was a mess and some very rude people there. I don’t know if I would purchase again due to corporate. As long as you don’t have an issue and only deal with the people in store, you should be golden!

(Translated by Google) Very good attention!! I really love how Clara helped me!!! Thanks Ashley!! (Original) Muy buena atención !! Me encanta mucho como clara me asistió!!! Gracias Ashley !!

Walked into the store looking for a reading chair from Booktok and Jason Kelly knew exactly what I was talking about. Even better, they had one on the floor for me to enjoy for a few minutes before placing my order.

Awesome customer service from Clara. It's the second time buying we've bought furniture from her. She's always so nice, friendly and very helpful. : )

Nice furniture at decent prices. Jason Kelly was very helpful

Great experience - very knowledgeable and personable. Thanks Anna Sein‼️

(Translated by Google) Clara Banks, a wonderful young woman who treated me like family without having ever met before. Very professional in terms of his work and in addition to that he has a magnificent character to serve the public. I recommend it 100%. Thank you Ashley for hiring such great staff!!! (Original) Clara Banks una joven maravillosa que me atendió como una familia sin habernos visto nunca antes. Muy profesional en cuanto a su trabajo y además de eso tiene un carácter magnífico para atender público. La recomiendo 100%. Gracias Ashley por contratar personal tan bueno!!!

Jason Irvin did a great job assisting us.

Excellent customer service. We needed a recliner because my husband had just had shoulder surgery, Anna Maria was amazing. Within 2 hours of walking into the store the recliner was delivered to our home. I can't thank her enough, so refreshing to see that level of care and service still exists.

I have a great experience with the store. The sales lady Mrs. Clara Banks was very patient and knowledgeable. It is good to have a store in the area where I live. Now we just have to wait for the bedroom set for my son to arrive.

clara banks & jason kelly were verry helpful from the start we walked in and were asked for our needs and they helped find the perfect sofa recliner we needed !!! I defeated recommend buying furniture from them at a very good price and quality !!! will be returning soon !

Excellent sales representative extremely helpful and knowledgeable. We enjoyed our Purchasing experience.

(Translated by Google) Today I was in the store in Sebring buying the furniture I wanted, it was something incredible from the expected quality to the service they gave me, all the thanks to Ana Nino, the girl who helped me, she was super friendly, with a nice charisma, and very professional, without a doubt the best place to decorate your home 🥰 (Original) Hoy estuve en la tienda en Sebring comprando los muebles que deseaba, fue algo increíble desde la calidad esperada hasta el servicio que me brindaron en ella, todo el agradecimiento para Ana Nino la muchacha que me atendió, ella super amable, con un lindo carisma, y muy profesional, sin duda alguna el mejor lugar para decorar tu hogar 🥰

Ana S was very professional and helpful. The furniture is there is beautiful and of great quality. -Heather

The employees are very attentive

It was a pleasure working with Clara. She provided exceptional service. We will definitely be back.

Anna S was excellent and professional. She really took care of us.

Store was very clean.wonderful customer service.very friendly staff.customer for life

After visiting many stores and shopping for what felt like years, I came to Ashley furniture. Upon entering Jason Irvin greeted me with the biggest smile and the kindest words. He answered any questions I had with the upmost patience and the best information. He was clear toned, helpful, and determined to help me find just what i was looking for. It truly felt like he was trying to help me instead of just trying to make a sale like most places I've visited. Because of him and the help he delivered, I will continue to shop at Ashley from this point forward.

Recently went to Ashley’s furniture. Me and my wife purchased a tempur pedic bed and sectional couch from Jason Irvin. He was the definition of outstanding customer service. He was patient with us and took the time to go over our options to meet our needs and wants. He was professional and sociable. It helped the buying process easy and wonderful. Definitely will be shopping more with Ashley’s as a result of the welcome and service we received.

Will Morales was fantastic! Our new favorite salesman!

Ana N. Has a very professional attitude towards her customers and gives you all of the information that you need did a purchase. Because of her patience and expertise I was able to purchase an awesome table speaker and she acquired the necessary skills to show me how it operates. Very awesome customer service.

My experience with Ms Ana N was great. She made me feel comfortable with the purchase and knowledge of what I was purchasing. I would purchase from the store again. Thank You Ms Ana N

Excellent service and advice with their sales associate Anna Maria S in Sebring.

Anna was a great help on helping us choose a bed set and getting a good deal on it as well!

I stopped in Ashley furniture homestore today, with questions. I was ready to get what I what wanted 8n place to order. I immediately met Ana,she was kind and respectful handed me her card while I looked around. Ana was great with answering my questions and she taught me the differences of instore,online and knowledge of all my needs. She continued with great customer service. Very pleasant. Thank you Ana!

Well I had been shopping for living room furniture. Rooms to go Haverty s turner Tampa wholesale Found that pricing was all pretty close . The difference was the quality of the furniture… the way they back there products…. Also I’m a tough customer I talk straight a little hard on salespeople but the young lady Anna was a great representative of Ashley’s she stayed in the game answered all questions spent over and hour with me and was honest real and polite I purchased from her and Ashley’s Anna and Ashley’s won my business. Side note the next day I changed my selection of furniture. I was amazed at how easy they changed my order with a smile (normally a store makes yo fight to get it done Theses people were amazing from the manager to Jason . Very impressed with the Sebring store and there people, Have not had delivery yet but will update when I do …., Thank you guys Robert woodruff

We are more than satisfied! Jason was knowledgeable, polite, professional and pleasant. Most importantly, he listened. We were in the market for a new mattress to solve our sleep and back issues. Jason showed us an adjustable bed as a means of solving my Paratrooper back issues. We entertained the additional purchase because of his attentive nature. He was patient with us as we went through all of our interests. He had answers for every question. In the end we purchased a new mattress and the adjustable base. We picked them up. We assembled them inside our custom bed frame. Needless to say, Last night's sleep was relieving in so many ways. We are so thankful we took a chance on Ashley and found Jason. Thank you Jason. We will see you again. Kevin and Tina Allen

Very helpful and courteous Nive person

Ana was great. Extremely knowledgeable about products. Her patience was appreciated. She ensured our satisfactory experience at Ashley

I bought an area rug at Ashley Furniture in Sebring FL. Did not receive the rug and ..after 2 months of waiting..I was told that FedEx was the one to call to solve the problem... because it was delivered at the wrong address.. showing on the picture that was taken by the delivery driver.and the picture taken at the delivery time did not show the street name on number.. Ashley Furniture did not want to refund the money...not good for business.

JASON IS FANTASTIC!!! He was so helpful, even calling around to other stores to get the correct item number for the item I was looking for. I had issues with an Ashley product in the past and swore I would never shop there again, but decided to give it a shot once more, and he made my experience so great that I am again an Ashley believer. Thank you Jason and Ashley at the Sebring FL store!!

Friendly and professional.

Horrible service.

Excellent service by Clara Banks very knowledgeable and friendly. She was very patient and took the extra time with me to make sure I had a good experience while looking for the piece of furniture I needed for my home. Will recommend this store.

Overall great experience purchasing our sofa. Salesperson Ana Nino was very helpful explaining all our options in completing our transaction. She is very knowledgeable and is a great representative for the store.

Ana Nino was very pleasant and very helpful.

I walked into Ashley Furniture just expecting to just look around. I am so grateful for Jason Kelly. He was patient and kind, very informative and answered all of my questions and concerns that I had. I am so happy that I was able to come in today and share this experience. I was not paid for this review, this is an honest review.

Ana Nino was extremely helpful!!

Clara was exceptional in helping with my vision! I can't thank her enough for her patience and time!

The customer service was outstanding,and the product was exactly what i was looking for. I was so pleased with the service i received from Ana Nino.

Fantastic experience, with a very knowledgeable employee. Big shout out to Jason Irvin for all the help making sure we picked the right mattress to help with our unique needs. Thank you again for a fun and informative time buying our mattresses. Highly recommend for sure.

Anna N was very helpful and the best with explaining everything

We can’t share about the sofa bed as we don’t have it yet. But Jason Irvin, our salesman, was great! His welcoming smile and down to earth attitude made us feel confident that he was most interested in meeting our need, instead of just wanting to make a sale. My husband wanted to check a couple other stores 1st, even though starting at Ashley was the closest. I asked why not go see the sofa again 1st… Then I knew the answer - He liked Jason and if we went to see the sofa before looking at the other stores - that he’d buy from Jason, because he trusted him! Cool, huh?

Wonderful experience! Clara Banks was joy to work with! She was quick, efficient and even helped with color matching for my new home. A+ Update! Experience during sale was great. If you need anything afterwards, good luck because no one in the store has a clue especially the manager!

We were greeted as soon as we walked in. Jason asked us what were looking for, and pointed us to exactly what we wanted! Very happy with our purchase!

Ana N. Was great! We were welcomed to the store upon arrival and then she allowed us to browse openly (which we greatly appreciated) then answered questions we had and helped us purchase our new living room furniture.

We had William as our sales associate he was knowledgeable, courteous to other staff and the customers. I felt that he was a subject matter expert on all the mattresses that we are in his store. He was patient by showing us all the available combinations and options for the best value for the options. Some of the best customer service I have experienced. Thank you

Our sales rep Jason today 5/24/24 was amazing. Our shopping turned into a full blown buy everything and change our minds 3x but he did amazing! His customer service is exceptional. The other gentleman on the floor was also friendly laughing at our wild 3 year old. We appreciate all of your patience and kindness.

Quality furniture and knowledgeable staff.

Mr. Will is Very nice person and it's a very nice store.

After locating an entertainment center we wanted online, I called the Sebring Ashley’s for assistance. Jason was super helpful over the phone, so we decided to go ahead with the purchase and went into the store. From start to finish, Jason made our experience with Ashley’s the best possible. In a world that is frequently apathetic, entitled and angry, it was refreshing to meet someone so engaged, selfless and compassionate.

Jason and Abdul where great picked up bedroom set and living room as we just moved into area. Process was seamless.

We definitely give Ashley Furniture 5 stars all due to Ana. She was awesome, helpful, professional and detailed with the entire transaction. I will send everyone to her looking for great furniture and homegoods.

Great customer service from Jason. Thanks for helping us to get our furniture. We are so happy!

We purchased a sofa and loveseat along with an end table today! The experience was very easy thanks to Ana N. Ana was very helpful and knowledgeable in assisting us with our purchase!

Jason kelly provided excellent service would absolutely recommend buying furniture from this store 100%!!!!

When to buy some lamps and got help from Anna she was awesome.

I was assisted by Clara at the Sebring store and she was very attentive to my request and was able to help me find and purchase exactly what I wanted with no pressure. Thank you Clara

Fantastic furniture. Love our new sectional. Shout out to Jason Kelly for his knowledge and easy going way. He made the experience really positive for us!! We’ll be back!!

Our salesman Will Morales was a pleasure to work with. He made our fireplace purchase a pleasure.

Salesman Jason Kelly was such an asset in our buying decision.he knew the furniture and was a pleasure to work with.

Great customer service. Jason Kelly assisted me with all of my needs in purchasing a dining table. Buying process was smooth and easy.

We purchased a bed including mattress and base. Anna N. assisted us in our purchase! She was very informative and knowledgeable! Such a pleasure to work with!

Ana N was GREAT!! I have purchased a lot of furniture from Ashley in various parts of the US put this was the best experience. She was nice, friendly, and very helpful!! She made suggestions but was not pushy.

Jason Kelly and Clara Banks both assisted me with purchasing a chair. Excellent customer service.

Jason Kelly was extremely helpful when I stopped in to find the perfect recliner. He pointed me to recliners that fit my needs.

Jason Irvin What a wonderful and professional young man!! I really do thank you!! I’ll be back!!

Jason Irvin, I'm so glad I had you taking care of my needs. Jason is extremely professional and will go over and beyond to make sure I got exactly what I wanted. Thank you and I'm very happy to have met you ❤️ I will be back!!

Worst experience ever. We ordered our furniture on 3/8 and were told our furniture would be delivered on 3/28. 5 days prior to the delivery we received a call saying the furniture was on back order and it would now arrive on 4/16. We arranged to donate our old furniture to Habitat for Humanity based on our original delivery date so we were now sitting on lawn furniture. The day of delivery came and we received only 2 of the 5 pieces. The delivery team never checked out the condition of the product and were just in a hurry to move on. The driver told us to call the store to follow up on the remaining pieces. I called the store and they associate I spoke to verified the pieces were in stock and the store manager would give me a call back to find out what was happening with the remaining items. I still have not received a call from the manager. I did then receive a call from a 800 Ashley rep confirming that the delivery went well. I let her know we did not receive the entire order. She told me the other pieces were still on back order. When I shared the information I received from the store and what me email confirmation indicated, she said let me check into it and call you back. I finally received a call back at 1:30 and was told the driver did find the remaining pieces on the truck and they would be back with them in around an hour or so. During the time we were waiting for the truck to come back we discovered the accent chair was damaged. At 4:30 still no delivery truck so I call the customer service number back and they contacted the driver on a 3 way call and he said he was not coming back and he was 2 hours away. The agent had her supervisor call me back and she arranged for the delivery to be made the next morning and the accent chair to be replaced. When the delivery was made the next day we noticed a mark on the cushion of the wedge and the delivery team also noticed a blue stain on the cushion of the love seat that was delivered the day prior. They took pictures and sent them in. I was contacted later that day by a Rep. to verify that everything went ok with the delivery. I shared the information on the stains and was told she could only process a claim for the item that was delivered that day and I would have to call another 800 number for the piece that was delivered the day prior. She also requested that I send her pictures telling me she only received one picture of one stain. At this point I am over Ashley and I will deal with the stains on my own.

I would like to say what a pleasure it was buying furniture today .Jason Irvin was so helpful and knowledgeable about everything I asked him and if he didn’t know the answer he found out the answer. He was very patient with us and helped us furnish two rooms in our house can’t thank him enough.

The gentleman named William Morales was very polite and knowledgeable

Today my husband and I had the pleasure to work with Ana N on the purchase of an Electric Fireplace TV stand. Ana was very professional as well as personable as she walked us through the buying /delivery process. She answered all our questions and made our overall buying experience seamless! I highly recommend Ana when visiting the Ashley Sebring store.

Went here for the first time and was helped by Clara banks she was amazing and helpful. We will definitely be back.

I went to Ashley furniture store and ANA N took good care of me she was very knowledgeable and polite she knows the products and she's very great with the costumers

My wife, Jessica, and I went shopping for a bed at our local Ashley Store. My wife has stage 4 pancreatic cancer and her comfort is of the utmost importance. We couldn't have asked for a better person to help us with our purchase than Will Morales! He took his time with us, was very in tune to Jessica's needs and his care and treatment of her couldn't have been any better! From the time we came in the doors until we left and even following up after delivery, Will was everything we could have asked for and more. Thank you Will! Ashley of Sebring, you've got a special one there. In fact, I came back a couple days later to purchase the rest of the pieces to complete Jessica's dream bedroom.

Very pleased with the service provided by Jason Irving. Extremely impressed with his product knowledge and positive outlook. Jason went the extra mile to make sure I had a great experience.

Ana N. was very nice and helpful to us, and I feel like I purchased the best mattress for my son.

Ana N. was very helpful and I enjoyed the experience shopping at Ashley HomeStore Sebring.

Jason Irvin assisted with my purchasing needs. He was friendly, energetic, and professional throughout the phone call. I initially called to have a few questions answered so that I could place an order online but ended up placing the order with Jason simply because the call was enjoyable. I recommend speaking with Jason for any of your purchasing needs.

Always have had a great experience here, first with Will in purchasing a bedroom set and then most recently with Ana in purchasing office furniture. Also had a great experience with delivery and having our furniture put together.

Anna N was a very nice and helpful young lady and was very knowledgeable about the chair we purchased and explained everything in detail.

Our salesperson, Ana Nino was very helpful. She showed us what was available & then gave us privacy to discuss what we wanted to do. Very professional & easy to talk to. She addressed concerns we had. We will DEFINITELY return to this store for future purchases.

Great service, very informative and kind!

Wonderful experience buying a recliner for a spare room. Great selection and prices fair. Our salesperson was Will Morales and he was very pleasant, knowledgeable and a pleasure to deal with. No pushiness at all. Totally a pleasant experience made easy and enjoyable by Will.

We purchased two recliners from Ashley. One had an issue that needed to be addressed. Jason Irvin, our sales person helped us with the issue, and made sure we were happy with the results. We are very happy with the results . I would recommend Jason to anyone, he makes sure you are completely satisfied with your purchase.

I want to give a shout out to Ashley Furniture, and especially Jason Irvin. We had issues with a Recliner we had purchased at Ashley, and Jason went above and beyond to solve our issues and take care of our problem. I can't say enough about how pleased we were. I would highly recommend Ashley Furniture and especially Jason to anyone looking for new furniture.

(Translated by Google) Excellent (Original) Excelent

I was greeted by Jason Irwin at the entrance to the store. He was very knowledgeable but listened to my needs and helped me find the best options. I would recommend Ashley Furniture. I have bought their furniture in the past as well.

We recently moved here and needed some furniture for our new home. Ana was ABSOLUTELY amazing and patient. Definitely recommend visiting the store. The entire staff was welcoming and very helpful

Salesman was very good

Purchased sofa and loveseat from Jason at the Sebring store, good service and very quick delivery. Would definitely do business with them again. Be sure to ask for Jason, very nice young man.

I walked in looking for something in particular and a nice man named Jason knew exactly what I needed. Very friendly and knowledgeable.

The service we received was excellent. Ana went out of her way to help us find the furniture we needed. She explained things very well. She was pleasant to work with. Other employees in the store were very friendly also. We are pleased with our choices and can’t wait to get them in our home.

Jason took the very best care of me. He was a true professional and Ashley is lucky to have him. Thanks Scott

Very good costumers service from Mr.morales and the rest of the staff.

William Morales, salesperson at Ashley Furniture in Sebring, FL, made our furniture purchase a pleasant experience. He is very knowledgeable about the products he sells and does not pressure you, which ranks high in my opinion. Courteous and professional, William is an asset to this company.

Jason was helpful and friendly sales rep.

Quick and easy! Friendly staff!

Jason was my salesperson and he completely blew me away with the service he provided. Outstanding experience because of him

The young man Hasan was very helpful and nice with figuring out what I wanted for our new house. Will definitely be back cause of the help we got. We went to badcock and I told my wife, hey let's try ashley, best choice of the new year. Bye bye badcock , I'm with ashley furniture now!

What a wonderful experience with Clara.She probably tipped the scale against the other stores.

We had a fabulous experience with Ashley Furniture in Sebring. We would definitely buy from them again.

Hasan was very helpful and made my experience delightful. I literally left 2 other furniture stores today for poor customer service. He's a keeper!

Very nice employees. Don’t rush you. Helped with questions

Wil is the best!

Sales agent was polite, concise, and knowledgeable. Made the purchase process move swiftly while explaining all the details and offers. Would recommend Ashley and sales agent to all.

Very easy process, loved the furniture I chose and can’t wait for it to arrive tomorrow!

my Salesman Will was very helpful and scheduled a delivery time that was great for my schedule.

More a question as to why I have to pay a substantial delivery fee from the warehouse in another city when the store is only a few miles from my home. I’m talking substantial.

Today was our first visit to the store to purchase several items for our new vacation home. We were pleasantly surprised to find such beautiful furniture and such a wide variety. Above all else, we were amazed with Jason, the sales rep. Excellent Customer Service in today's world is hard to find but Jason is a shining example of what it should be.

It was absolutely wonderful. Jason did a great job.I wish all sales people could be like him. 👍

Jason Irwin from the Sebring Fl. Store was absolutely wonderful to work with. Will definitely return for other purchases.

William was great! Very thorough, professional and patient. He is also very knowledgeable and provided us an experience that we will never forget. Definitely would recommend buying here with him as your sales rep.

William was very helpful and knowledgeable.

Jason was so knowledge full, me and my wife will be coming back thanks to his attention to detail.

Friendly staff, fresh and clean store. Fun to walk around and see the new styles of merchandise.

We dealt with Sam Rolin today he was professional and not pushy,I told him what I was looking for and he took us to what we were looking for,it was seamless,and we were in and out!

Jason great salesperson. Enjoyed Dealing with him

(Translated by Google) Horrible experience I'm going through. I ordered 2 bedroom sets for my children and paid $600 deposit. On the day of delivery everything was going well until they told us that one of the beds was missing some screws and they couldn't assemble it. They called the warehouse and told us that between that same day (Saturday) and Tuesday they would send someone to assemble the beds with the missing pieces. They never sent me a message, email NOTHING! On Tuesday I called to find out what time they would come and it turned out that no one knew anything. The boy who helped me told me that he was going to do everything possible to resolve it since I told him that my son was sleeping on the floor on Tuesdays. Wednesday I called him again to see what had happened and still NOTHING. He told me that he had placed the order and we had to wait to see if it would be faster to send someone with the part or send it by mail. I went to the store that same day (Wednesday) in the afternoon and The girl who attended us verified that the order had been placed (according to her) but that the corresponding people had not yet reviewed it. We explained to her that we had a visitor next week and she told us that she sent an email to see if this could be resolved as soon as possible. Today, Thursday, my husband called the warehouse and TODAY they placed the order and we finally received an email that they had ordered the part, which is literally just a few screws. If it wasn't for the fact that we have literally called EVERY DAY they wouldn't have done anything yet. DO NOT SIGN DELIVERY SHEETS IF EVERYTHING DID NOT ARRIVE WELL!!!!! Lesson learned! I won't buy here again! (Original) Horrible experiencia la que estoy pasando. Ordene 2 juegos de cuarto para mis hijos y pague $600 de depósito. El día del delivery todo iba bien hasta que nos dijeron que una de las camas le faltaban unos tornillos y no podían montarla. Llamaron al almacén y nos dijeron que entre ese mismo día (Sábado) y el martes enviaría a alguien para montar las cama con las piezas faltantes. Nunca me enviaron mensaje, email NADA! El martes llamé para saber a qué hora vendrían y resulta que nadie sabía nada. El muchacho que me atendió me dijo que iba a hacer todo lo posible por resolver ya que le dije que mi hijo estaba durmiendo en los martes en el piso. Miércoles lo vuelvo a llamar a ver qué había pasados y NADA aún. Me dijo que pues el había puesto la orden y había que esperar a ver si era más rápido enviar a alguien con la pieza o enviarla por correo. Fui a la tienda ese mismo día (Miércoles) en la tarde y la Muchacha que nos atendió verificó y pues la orden se había hecho (según ella) pero que no la habían revisado aún las personas correspondientes. Le explicamos que teníamos visita la próxima semana y ella nos dijo que envió un email a ver si se podía resolver esto lo antes posible. Ya hoy jueves mi esposo llama al almacén y HOY fue que hicieron la orden y al fin recibimos un email de que habían ordenado la pieza que literalmente son unos tornillos solamente. Si no es por que literalmente hemos llamado TODOS LOS DÍAS no habrían hecho nada aún. NO FIRMEN HOJAS DE DELIVERY SI NO LES LLEGÓ TODO BIEN!!!!! Lección aprendida! No vuelvo a comprar aquí!

Clara & Jason was very knowledgeable and customer service was outstanding! Big Kudos to them!

UPDATE - 01/22/2023Well Ashley agreed to a partial refund so we could pay someone else to fix our NEW furniture, however that refund never appeared. Tried to contact them about it and nobody ever returns emails or calls.We contacted the Florida Attorney General's office but they were ignored by Ashley as well.We called our bank and they are going to issues a refund and turn it over to Visa fraud investigation department.We have also been advised to files a small claims for damages.It's sad that I'm required to give even 1 star.

Great experience with Sam! I picked a dresser with a mirror. Sam was very helpful and patient. It arrived in a timely manner and was set up by their crew with no problems. It looks awesome! I will definitely use Ashley again and will definitely recommend it to friends and family.

We had the pleasure of meeting and working with Jason I. while purchasing a new living room set. He was so personable, professional, knowledgeable, patient and kind. He went above and beyond to make sure we saw all of our options available and that we understood the details/functions with all of them. It was great that he was not over bearing and not pressuring us. He made sure we understood the protection plan that was offered l which was nice compared to other sales experiences. We felt like he really cared about our needs and was not pushy and did not try to over sell us. We could have gone with another store, but it was honestly Jason being so helpful, patient and informative that made us choose our Next Gen Dura-Pella from Ashley Furniture. We cannot wait to enjoy the zero gravity recliners on the sofa and love seats.

Quick and easy process Sam did a great job helping us pick out the perfect small home kitchen table.

My husband and I went to the Ashley Store in Sebring 1/2 hr before they closed looking for 2 recliners. Jason Irvin greeted us and I apologized that we came in so late. He assured us not to worry at all and told us to take our time. He was so personable and helpful. Not pushy at all, but so helpful when we needed him. My husband and I couldn’t agree on two of the same recliners so Jason suggested we look at the reclining loveseats. He was so patient with us, allowing us to talk privately and we never felt rushed. One hour after closing time, we left with a purchase of a reclining love seat and we are so happy with our experience with Jason. I honestly thought he was the manager of the store because he was so knowledgeable and friendly! We will definitely ask for Jason next time we shop Ashley’s. We will also recommend him to everyone we know. Thank you, Jason!

Horrible. They lied to us . We bought a sofa sleeper and was told that the mattress would be good for anyone up to 250 lbs. My daughter, who weighs 125 lbs, couldn't sleep on it. When we called, they gave us the run around.

William was so helpful.

My salesperson was amazing. I will definitely be back for more items.

Excellent service!! Our salesperson Sam was over the Top !!

Great selection and very nice sales person.

Excellent help selecting our purchase

Sam Rolon did a really good. Very thorough and detailed in his presentation.

Jason Irvin was our salesperson, very friendly and knowledgeable !

Great service. Very happy with the purchase of my electric fireplace.

I had a wonderful experience. When I came in, the associates were all kind and welcoming. I knew from my internet search what it was I wanted and they was able to provide!! I wish everyone go there and have a similar experience! 😁

My sales representative, William, did an excellent job of showing, explaining and ordering my new kitchen table and chairs. He is an asset to the Ashley Store and I am looking forward to seeing my new furniture in my home.

I bought a sofa and loveseat and they charged $350 for delivery and setup took 1 guy 30 minutes. Furnitis good but delivery charge is ridiculous

Salesman was very professional. Made it an enjoyable purchase.

The young lady was very knowledgeable, an friendly

We are very pleased with our new sectional and bedroom set. Sales staff are very professional and we would recommend Ashley Furniture to our family and friends.

Went in for a dining room table. Salesperson was respectful of allowing us to browse, but quick to answer our questions. We decided on a table and William Morales (sales person) made sale process quick and easy. Highly recommend Ashley's and ask for William!

We purchased a bedroom set from another store before I found this Ashley store closer to our new home. I wish we had known beforehand because it’s been a nightmare with the other store. Been waiting for over a month for delivery and still not received. We decided to get a second dresser for the set and went directly to the Ashley store. We’ll have the dresser we just ordered before the rest of the set! Our salesman Jason was Amazingly helpful, friendly and knowledgeable. We will be going back to him for all our furniture needs from this point on!

Jason was extremely helpful and knowledgeable. Great experience!

Jason was wonderful, very friendly, patient and helpful. Not pushy at all!! Explained everything. Very organized with all our paperwork.

William is wonderful! Living and dining rooms of our new house handled! We will be back for two bed rooms let’s see if delivery is as seedless as buying. William is a keeper. Thanks The Roberts.

Very good experience. The salesperson understood what I was looking for. Very helpful.

Great place to buy furniture. Very friendly staff with great quality furniture

Great customer service (Will) in store and just as good on delivery. Courteous, professional, and all as promised.

Great 😊 experience with Jason took his time and not pushing me to buy anything explained everything about the lift chair I bought

We went to multiple furniture stores looking for sofas, SAM ROLON hands down, listened to what we asked for and also gave us the space we needed to discuss what we wanted. I highly recommend anyone to go to him exclusively and ask for him by name. No high pressure sales pitch and met,beat and exceeded our expectations. 10 Stars!!!

Nice selection of furniture that is reasonably priced. John and William are both very professional salesmen.

Will was awesome to deal with! Bought the Bladen Sleeper Sofa looking forward to it being delivered!

Prompt service. Knowledgeable about furniture. Nice customer service.

Sale staff Jason Irvin was great on getting our sofa sleeper when we need it. Thank you for having him work there.😊

Sam was helpful in us finding a sofa. Once it was delivered, he called to see how the delivery went and if we had any problems or concerns. I would recommend them.

Sales person was excellent. Made me feel important. great service and a great smile.

William was very helpful and determined to keep searching until he found what I wanted/needed. He is a pleasant, noulageableThank you William.

Will and Jason are so awesome

Your salesman, Jason Irvin is the bomb!! He is knowledgeable, exceptionally friendly and an all-around terrific guy. We purchased our furniture after spending a couple of weeks thinking about it. He remembered us when we returned (we asked for him) and what we had talked about with the furniture. We should have delivery in just a few days and we are so excited about the purchase we made. I would recommend Jason @ Ashley Furniture to anyone.

Excellent customer service all the way around

I bought some furniture a few years ago I was told life time warranty if can't fix we give you store credit I have a problem I call Thay said we can't do anything it's out of warranty I can't believe how Thay start so sweet when you go buy anything and when you go back if you have a problem Thay cant help because it's not under warranty but you said life warranty ? lies and waste of money if you think Ashley better than any store I am sorry to tell you it's all a lie Thay take Thayer money and that's it .

Went in for a tv table, spent $6k for bedroom set.

What a lovely experience! Furnishing a new home and I made a call to Ashley furniture in Sebring in whom they connected me to Sam. Sam didn't disappoint. I came in with my spouse & he went above and beyond. So much so, I will be back to order some more things. Sam is definitely an asset. He took his time to explain and show everything, and answered all of our questions!

John was very knowledgeable and helpful with my dresser Thank you John for what you do for Ashley in Sebring

Jason Irvin was amazing at helping us find exactly what we were looking for. He made the process easy and seamless. Can’t wait to get our furniture.

Will is very knowledgeable and provides Great Customer Service!!!

Good experience with purchase and Sam was very helpful.

We shopped with precise measurements, we purchased the second option our sales assistant offered. Will shop Ashley’s for future furniture or decor

Very nice experience at Ashley's! Our salesperson was William and he was great to work with!

I went into the store looking for a queen bed frame. I went from the front , to back where frames were I scanned the entire store looking for an associate to help since I had questions. I noticed a young man on his cell phone talking walking everywhere. I tried to get his attention he walked on. Looking at desk lady busy with three other customers. Finally I noticed lady walking in. Finally someone to help. I was very patient, so ready to look at different store for purchase. She was of great help but someone needs to check on their employees more. I spent at least 1 hr 40 minutes in the store.

Purchased a bar stool from this store. The stool had wood mold. After multiple calls to a foreign call center, Ashley furniture refused to replace the rotting stool. Instead they wanted to replace the infested parts. After a month of calls, I took the stool back to the Sebring store and asked for a replacement or refund. They said it wood have to be handled by their corporate office and that I have to take the infested chair back to my home. The acting manager was afraid it would infest his warehouse. He was not concerned about an infestation of my home. I gave them a 1 star but they deserve a 0.

Will was great with helping us with our purchases. We will shop there again.

William Morales was amazing with helping us get our bedroom set today. This location has great customer service.

Clara was exceptional.

(Translated by Google) The experience was very good, the store clerk Ashley from Sebring Clara, very good, friendly, attentive. Thank you for giving me the opportunity to buy from you again. (Original) La experiencia fue muy buena, la dependiente de la tienda Ashley de Sebring Clara, muy buena , amable, atenta. Gracias por darme la oportunidad de volver a comprar a ustedes.

Immediately meet with Clara Banks She was very welcoming and helpful Made our purchase

Clara Banks is always very helpful and patient. This is our 2nd time making purchases at the Sebring,FL store and we have found both experiences productive (love Ashley furniture) and enjoyable.

Every one was very helpful in my selection

Sam was very helpful with my purchases, never felt rushed or forced into anything

John was extremely helpful and knowledgeable. He spent quite a bit of time with us on the two times we have been there to make a living room and bedroom suite purchase. Other personnel (I'm sorry I don't know their names) also helped when I needed to make a change before delivery. I would definitely recommend Ashley Furniture to others.

Wonderful sales representative Clara Banks she, was wonderful to work with.

My experience with Ashley was over the top and it was all because of your salesman Will Morales! What a gentleman and sincere man. He was straightforward and very knowledgeable about your product. Just can’t wait to have the furniture delivered tomorrow! Will is certainly an asset for Ashley!

Excellent and friendly service. William Morales helped us. He was very knowledgeable, professional and was incredibly patient. We left the store not only satisfied with our purchases but also having had made a new friend.

Personnel very courteous, knowledgeable, and professional! Purchased an accent chair and ottoman, didn't have ottoman in stock but sold the one they had on the floor at a discounted price!

Jason Irvin was our sales associate and went above and beyond to makes sure we purchased what we wanted and found furniture that was also on sale. If you visit the Sebring, Florida Ashley Furniture Store, ask for Jason!! What could have been a stressful time (moving to another state and having to find affordable furniture), Jason made the whole experience stress-free. Can’t wait for my new furniture.

Will was very helpful and professional and provided amazing customer service.

Looking for a loveseat sleeper sofa. They had one, but would take 6 weeks to get the color I wanted. Too long I need it now.

My husband and I went in today to buy a mattress. Store associate & Sleep Expert, Jason Irvin helped us. He was very knowledgeable and passionate about all the products. We were blown away by his service as well. Thank you for such a great experience!

Sam was extremely helpful and patient

This was my first time visiting Ashley furniture. I went in to try out some recliners a couple days ago and was greeted at the door by Jason. This review could get very lengthy because I was in there a while but I’ll just say Jason stayed right with me the whole time helping me in and out of each recliner until I found the perfect one for me, letting me sit and recline for as long as I pleased. He did not rush me. He was a very personable young man who treated me like a son would treat his mom. He wanted to make sure I got exactly what I wanted. It didn’t matter if I chose a cheap recliner or an expensive one. He was just happy to help. He even gave me a hug when I left and I didn’t even purchase that day. My husband went back today and purchased the recliner I chose. Jason followed up with a text to my phone today wishing us both a Happy Anniverary as I had told him when I was in that we had an anniversary coming up next week. He didn’t have to do that because the sale was finalized so to me that was special. I will do a follow up review once the recliner is delivered and I have used it for a while.

It was a pleasure to work with Will. We purchased living and bedroom sets and will most likely be purchasing dining as well. Never felt pressured or rush. Great asset to your company.

Sam is an awesome person he is helpful and very professional

Will was a great help in the purchase of our furniture for our soon to be new build house. He was very helpful and did his absolute best to make the financing work for us, would definitely recommend purchasing furniture at this Ashley from him.

Price is reasonable and great service . Every one that I spoke to in the store in Sebring are very nice and helpful.

Jason helped us out today. Extremely friendly and helpful , great customer service and made sure we got what we wanted.

Sam was to police and courteous. Got what I wanted ordered in less than a minute . He sent me email with a link and was scheduled under 2 minutes

I purchased two electrical leather couches and an electrical leather recliner with the warranty. Not even a year passed and they are tearing up on the arm rest cup holder area. I put in claim about warranty and nothing can be done about this because it’s not covered ? I paid well over $4,000.00 for these items. Not even a year has passed. Will not return to this place

Great customer service my favorite

Went shopping for a couch and ended up purchasing a couch, a dresser, 2 nightstands and a mattress. Great shopping experIence!

Love the bedroom set and the sales rep Jason really helped us. He treated us like family.

My mom purchased a lift chair from Ashley's when my father fell ill and weak in late May 2023. On June 2, 2023, I went over to my mom's house to wait for the chair to be delivered. BEFORE the chair arrived my father needed medical assistance so I called an ambulance and he went to the hospital. LATER that day the chair was delivered. My father was in the hospital until he was transferred to a Hospice house on 6/5/2023. My father was unable to recover and passed away on 6/7/2023. I called Ashley's on 6/8/2023 to explain the situation and see if my mom could return the lift chair in EXCHANGE for other furniture that would be the same price. I was told no by the representative on the phone due to it being past the 72 hour return date. I tried to speak with the representative more and then the representative hung up on me. The very next day me and my mom go to the store located on Hwy 98 N, they said they would send our case to management. My mom received an email that asked for 7 pictures of the chair. I took the photos and responded back immediately. The chair is still brand new, never been used, still has the tags and warranty booklet attached. My mom was still denied. The chair is in perfect condition and we wanted to exchange due it being a reminder of how bad my father was right before he passed away. Ashley's Furniture is an inconsiderate, insensitive, heartless company. I DO NOT and WILL NOT recommend this company to anyone.

Clara Banks was so kind and helpful.

I needed a recliner to help me recuperate from surgery. Sam Rodon was extremely helpful. Right now I can't walk far so Sam was my "chauffeur" showing me all the recliners around the store. He was patient and understanding. We found a great chair! I was also impressed with the general feel of the store and that there was a wheel chair available.

Started looking for king bed on Sunday morning. Ashley was 3rd store and what a great choice! William Morales was a great help!! Got what we wanted and saved 1000.00 compared to the others we had been to. delivery and set up. Great financing also. 72 months no interest. 12 months no interest.

Quick and thorough, with prices compripal to the best internet prices. I'm anxiously awaiting my bedroom set!

Very helpful, friendly and professional staff! Very clean store and reasonable prices. Excellent customer service 👍

I purchased a mattress and the salesman, Jason Irvin was very knowledgeable and in helping me decide which mattress to purchase. I will definitely go to Jason with my next purchase

Great selection of sectionals and couch sets!

We really appreciate Will Morales, he’s really helpful and accommodating. He’s really a professional. It was a wonderful experience. 😊👍🏻

Fine quality store with reasonable prices what you would expect. Salesman was not pushy he let the furniture sell itself.

Took my sister to get a recliner...we had prompt service and as stated delivery in 3-5 days and right on schedule it was delivered.

Extremely friendly, knowledgeable sales people. Can find what was on the internet in the store. By the way the store is beautiful. Price is right ✅️ on most of the furniture. Just a pleasurable experience all around. Time just went by so quickly we were surprised when we found out what time it was. Thank you!

John was very helpful. He even looked items up for me that wasn’t in the store.

Wonderful experience. John my salesmen was very patient and helpful while I changed my Mind a million times. In the end he helped me get exactly what I wanted!!!

Good friendly staff. Really appreciated Will and his help making our purchase at the Ashley store in Sebring. Thanks

Nice helpful, knowledgeable and friendly sales person. Jason was great to work with. Clara was also helpful and the reason we returned to the store.

A blessing smiling faces. And answered my questions explained everything that I ask about a blessing.Sales Mr will morales for your patience God bless

Sam R. was very low pressure, and took his time with us to find just the right sofa. We always look for the best deal, and after some discussion, they matched a competitor's price. Will revisit the number of stars given after delivery

Friendly staff and that store is always so clean.

Very easy to work with extremely accommodating !

Beautiful furniture..Jason was so very helpful...great salesman!..we will be back!

I have to say, I usually have bad experiences coming into the store but this experience was 100x better. William was the person who helped out my husband and I from the second we walked into the door. He was very nice, polite and informative. He was quick to answer our questions and had such a positive attitude from start to end. Thank you William! 10/10

very nice salesman he really new his business and was kind

Great customer service and professionalism

(Translated by Google) Excellent service and attention. The lady who served us was very knowledgeable and friendly. (Original) Excelente servicio y atención. La señora que nos atendió muy capacitada y amable.

I am currently going through probably one of the most horrible customer service experiences in my adult life. I would love for this to be an exaggeration, but this is horrible. My husband and I purchased a bedroom set online. It was delivered in boxes because we did not opt for assembly. The next morning we opened one flap of the box with the large dresser and discovered that it was completely crushed into pieces. The box on the outside was damaged and taped up. We were not even able to pull it out of the box. My husband and I have called every other day since that day and have been promised every time, a follow up call with 24-48 hrs for pick up of damaged dresser and delivery of a new undamaged dresser. We provided photos of the damaged dresser as requested from the first inquiry and have dedicated more than eight hours over the last two weeks to try to resolve this issue with absolutely not one return phone call. I am at my wits end, we have no idea what the status is. Complete silence from your company. This massive damaged dresser is still sitting in my bedroom, impeding my pathway. I am disgusted with the lack of customer service. We understand that things may get damaged in transit. We also understand that it may take more than 24 to 48 hours to follow up sometimes. It has been two weeks now, and we have received no communication from Ashley furniture. My husband is ready to go dispute all charges since we have no guidance or direction from this company. We spent $2,000.00 on this purchase and it is literally sitting in my bedroom in pieces with no one follow up on the many phone calls, chats and emails regarding this purchase. We were even told on the 4th time we called, more than two days ago by a supervisor that we have a case number. Still no response from anyone. I feel like I have absolutely no rights as a customer. We are beyond disappointed. I don't know what else to do at this point. My husband is ready to drop this damaged furniture off at the front door of the nearest Ashley furniture retail store. Sales order 725007986147Update: since this post someone did contact us to schedule pick up of the damaged dresser and delivery of a new one. They stated that there was never a proper submission to show that we even had a damaged dresser for pick up., after at least 10 phone calls multiple emails and multiple chats. A few hours later, same day, we were told the entire set had been discontinued, and we could not get our dresser. So now we have a partial bedroom set. They stated that they would pick up the order for a full refund. It was picked up last week, still no refund.

Ashley furniture is my go to place for beautiful furniture and friendly, helpful associates. Love my new occasional chair/glider.

Go see Will literally the best service and nicest man. Once again I went in said what I wanted and walked out happy!!!

very pleasant to work with,and the sales person was very knowledgeable.

Unfortunately we did not have a very good experience. Ordered a living room and two bedrooms plus a lani set in May 2022. It is now February and parts of the Lani chairs are missing screws and one chair is put together totally wrong. I’m told our claim is in corporate hands. I just want it fixed or replaced

The customer care in this store is amazing they took very good care of my wife and I. The quality of the products are by far the best in town, all the sales people are very well versed in the product and management is always on stand by for a helping hand.

Very professional did a great job explaining everything

Nice selection of furniture and good quality

Time and patience. I have found both of these attributes each time I have visited this store. Sometimes I purchase something, sometimes I don't but the feeling of respect is always there. Very refreshing in today's retail world.

Clara was great

Awesome selection salesman was very good in and out.

Yes I just bought a dining room set there and the sales associate was great. I will go back again in the future when needing something for my house.

Love this store! Very helpful and friendly staff

Clara our sales person was very helpful and very knowledgeable. We thank everyone who helped us.

fair price. informative sales person.

we're in press with the person that make it easier to do business with thanks for the time he spent with us

I like the selection and quality of furniture at Ashley. My representative was Jason. He was very helpful and took all necessary time with me without pressure to make a purchase.

I went to the Sebring store two days in a row because of recently just purchasing a new house. Each day John helped us and was amazing. Everyone was super friendly but both days John was super patient with us and making sure he knew all the correct information to tell us. He asked us what we liked so he could help us see more options that we might’ve missed. He also gave us the necessary space we needed to talk so we could make decisions and when we finally finished after sending him everywhere in the store to check things out he helped us get the 60 month financing. Since we’re moving he also told us that they could hold our order at the ware house for a couple of weeks until we get to our new place for delivery. I loved my experience here and I look forward to coming back.

We purchased twice from this location and had a good experience each time from browsing, purchase, to delivery. Clara assisted with this recent purchase and was super helpful! Everyone has been friendly. Thank you to the Ashley team.

Jason and Carla the best customer service , they help me with my purchase. They are so sweet

This was an exciting adventure with Clara. She was amazing and very informative every step of the way. Even with all the questions in concerns me and my wife had she helped us the whole way. The store also has alot of great stuff and good financial options. The manager Danielle was great as well. They were both awesome and I would highly recommend considering this place for furniture.

Love it

Sam is the best salesperson we have come across in a long time. He walked us through from ordering, checking stock to payment! Loved being able to order on line. Huge Thank You!

My mother and I were looking for a simple bar stool and visited the Ashley store in Sebring, FL. Clara Banks was very helpful - showing us many options. It was a good experience - Clara always had a smile and was totally professional.

The sales lady, Clara was super sweet. She very attentive to my mom and listened to what she needed and wanted. She was not pushy and let my mama set the pace. The sales manager, Chad greeted us when we walked in the door and made us feel really welcome. It was a pleasure shopping here today.

Our sales person Jason was very courteous and knowledgeable about the product we purchased. If you are shopping in Sebring ask for Jason!

Excellent sales rep, Jason Irvin. Nice looking showroom. Found what we were looking for.

Super Service!

Was greeted and helped by John Ferrara. He was very patient and took the time to walk us through every option we had in mind even though we didn’t buy right away. We came back a couple days later asked for him and this time he helped us find our perfect couch. He checked all conversion options, colors and price checked everything I looked at to make sure I was getting a good deal for Black Friday weekend. We are very happy with our purchase and looking forward to getting it delivered. John is an amazing sales consultant. Thank you for assisting us!

Our sale rep Clara Banks was the best, she helps with our first purchase, she communicated with us through the whole time, very friendly very helpful, and also very professional as well.

Jasen was very helpful He knew his job, he was very patient Got us everything we ask for

Top tier Furniture for an Affordable price. John was super friendly and professional 👏

Jason, made shopping easy. Thanks again

Very good selection, very courteous, fair prices, and prompt delivery.

Great job by our sales lady

Have problems with 2 dining room chairs I bought in June 2022 and unable to get my even exchange

Love the furniture and staff is great, very friendly and helpful.

Nice furniture and service, hopefully my furniture is delivered soon.

I was purchasing a reclining lift chair for my elderly father that had just undergone neck & spine surgery. After being guaranteed a delivery date, I was called the day before delivery and informed the chair was on backorder. Since the chair was a necessity, I canceled the order and purchased somewhere else, available the same day. I had paid cash for the chair and informed that I would receive a refund check in 3-4 weeks. It has now been over 12 weeks, multiple phone calls, much valuable time, and a constant run around… but no refund. I have been told multiple times that the check will be sent out but I am still waiting. This is ridiculous and unacceptable! Corporate customer service states that the store has to handle the situation, the store says their billing/finance department has to handle it. I finally received a callback from the escalation department and they informed me that the check was being sent to the wrong address. I gave my driver’s license with my correct address when cancelling the order and requesting the refund. I have also provided the correct address each call I have made, and was told each time that they had the correct address notated. I would just like my $850 back.

Jason Irwin in the Sebring, FL store needs to be promoted in that store. He is very professional, honest, communication is excellent, very good salesperson.

Some beautiful furniture, but prices are a little steep.

was delivered a prebuilt and damaged item. they won't fix it because "you should've refused it" when i was told i have 3 days to report it. i reported on day one. it looks like the cabinet was used in their storefront. and the phone customer service is shit. they're rude and don't do anything but tell you they can have a tech out in another week (already took a week to get here which is fine and normal) to then see if they can replace it but it's out of stock. so why did i pay 800 for shitty furniture?

Jason, the sales rep, was incredible, very knowledgeable and informative. He helloes us with some awesome savings. Recommend Ashley and Jason Irvin highly. Dalton Prophit

Muy buena atención

Ana N, was very helpful and pleasant. She satisfied my needs explained everything about what i was interested on, went on and beyond, she has great customer service skills.

I loved this store. The sales rep was outstanding. Believe me I was in the Ashley store in Port Charlotte and could not get a sales person to acknowledge me. The store in Sebring was just the opposite and I found just what I was looking for and purchased it on the spot. I will be a customer from now on.

We were welcomed to the store by Alysa. She was wonderful showing us dining tables, chairs, and the options that we wanted in a dining set. We found the set we wanted to purchase and it was in our price range. There was a discount that gave us a final price that ending up being less and a better quality than previous stores we had visited. We will return to Ashley's when we need other furniture

They were helpful but I got odd looks

To everyone and anyone looking to buy any item with this store please beware. Their employees either aren't trained correctly or they don't care about their customers. We purchased an item August 2021 financed through Synchrony bank. (Regret being offered to finance by our salesperson Alyssa) We did an exchange through our comfort guarantee warranty. They were giving us the run around on getting our mattress swapped out saying Synchrony had to give us a list of Mattresses we could choose from. Which was a lie they only finance, how would they know what is available at the store🙄 We finally got our mattress swapped out November 28, 2021 told them we wanted to switch our contract to the 60 month offer to which Alyssa is who helped us again said that Synchrony could switch it and I needed to call them (another lie or again not trained correctly) I asked her twice and she confirmed they would. Synchrony said it was an in store purchase and they the store needed to switch the contract. I had already signed thinking it would be fixed (believed Alyssa) and now going through this nightmare of them not upholding contract offered. Have spoken to so many representatives & mangers to no avail. Also saying its not 60 months & that it's not something they offer, which is a lie because we saw it sitting at the table we sat at signing our papers and Alyssa herself told us about it. And them not coming to get the item that I no longer want they say it needs to go through corporate (been through them a million times already as well and they confirmed it'san in storeproblem!) and payments just keep stacking up! We just wanted the contract offered to be upheld so we could keep our item. Now I will be letting family & friends know not do any business with them and if they do don't walk out of their store if its not the contract you agree with. Just ready for this nightmare to be over. Have a good day and thanks for reading my review if you get this far.

Ashley Furniture is selling junk furniture and making the consumer pay top dollar. This is a bed that they sold me. How can anyone advertise quality furniture when your furniture is mdf and held together with drywall screws? Shame on you

Great buying experience. Found just what we wanted with the personal and professional assistance of Jason who helped us make the best choices. Great job Jason!

Was charged $100 more for a mattress that was listed on the price. They said there prices were the same as mattress stores, don't believe them . Paid for. Storage bed but on there work up sheet it stated regular bed no storage. Was lead to believe free delivery not true. When I called later they stated weren't able to pull up my purchase after wait 10 mins on hold plus they hung up on me.

Both visits to Ashley’s. Jason was our floor expert. He has a great attitude, very friendly and knowledgeable. Professionalism is awesome!

I purchased a queen sofa sleeper 11/22/2021 at Lakeland Fl store. I was told that sofa not available until early March2022. We received our sofa on 4/12/22. For the record I am 5ft 6 inches and 160lbs. On evening of 4/30/22, I sat down on sofa & frame broke. We purchased this sofa for our vacation home. I went to Lakeland store morning of the 5/1/22. I was told that a technician will be coming to house on 5/5/22. Policy is repair or replace. We are returning to our home in Illinois on 5/14/22. I have medical testing & doctors appointment on 5/16 & 5/17/22. We do not return to Florida until 12/1/22. Obviously Ashley quality control is none existent!

The employees are awesome. Unfortunately, it took forever to get the items I ordered. They were supposed to put the furniture together, but they just left it boxed. Glass table was scratched, they were to send a rep but that never happen. If I can't buy it and take it with me, I'll go elsewhere.

Hands down best service i have had with a furniture store. Helpful staff, Sam Rolon helped me and my wife find exactly what we wanted.

Horrible customer service. Especially from corporate they Lied about my dining room suite being in and ready for delivery scheduled confirmed delivery 2xsI still don't have it. Not acceptable.

These guys at this store in Sebring Florida are just awesome what a great experience dealing with them. Would most definetely recommend. They went out of their way to accomplish our goals.

Alyssa is a very awesome salesperson, very knowledgeable and made it ok for my budget

Outstanding

My daughter and I went in the store to look at living room furniture, Sam came over and introduced himself and asked if he could help us with anything. We told him what we were looking at and what we were looking for and wanted, and what all he had in the store that compared to what we were looking at before we made our decision. He took the time and showed us everything and explained everything about each set we looked at. He really helped us in making our decision easy and we purchased the set that we originally went in to look at. He was very helpful and a pleasure to deal with for our purchase. I highly recommend Sam if you need any assistance in looking to purchase new furniture or just look around. Thank You Sam for a great experience shopping in your store!

Jason was awesome!! Professional, very knowledgeable on product, a great asset to your company!! I am now buying a dining room table and I have referred two friends to the store because of Jason's outstanding service. You have a great asset in Jason and I feel completely confident in your store. Thank you for such great service!!

The experience I had today was pure bliss to say the least. Jason exceeds the customer service expectations and he is everything you would want and need on your journey to find the perfect mattress or piece of furniture. I can assure you that you will feel like you have a friend in him when shopping at Ashley’s. The manager Ben is a very humorous, friendly guru who specializes in sleep and knows how to steer you in the right direction when needed. We are so satisfied with our experience!

As soon as we walked in we were greeted Jason was more than helpful with, Quality furniture quality service definitely recommend it I will be back

Great experience! Alyssa helped us pick the right size sectional. Very professional!

Cheap furniture. High prices. Had to get items returned if damaged. And if you have a problem down the road. Forget it

Great selection, friendly staff!

We have been waiting over 5 months for our dining set. Every time we call no one goes above and beyond to help us and to see why it’s taking so long. We get the run around every time. Twice we were told the table can be delivered and twice we were told no it can’t. Come on Ashley furniture…. Where the customer service? And where is our dining set?

Sam the Sebring Florida sales person was awesome and is definitely an asset to Ashley Furniture. Dianne Rodgers

Terrible quality on the chairs which were refused on the first delivery and rejected and sent back— only to receive a second delivery with the same chairs having one leg on each chair is a quarter inch smaller than the other three legs- causing the chair to rock back-and-forth on a level floor -still waiting to hear from a technician to look at the problem which at this point seems to be having to take a quarter inch off the other front leg so they are equal in length and won’t rock back-and-forth-Totally disappointed in the quality control and workmanship of these tears and Ashley furniture for allowing these to go out the door

A lot to pick from if you're willing to wait for it

our sales person Jason, was extremely helpful! He took extra time in showing us all the various options & gave us time to think about our purchase. You're fortunate to have such an employee on your staff, he made the sale!!

If I could give Ashley Store a 0, I would. Had to cancel orders. Too many delivery changes. 9 months later still waiting and told I’d have to wait another 4 months. Very bad experience.

Staff very helpful. Found what we needed.

Good place to look at furniture sales staff great to deal with you can ask any questions get answers

Too many delivery changes with no notification and now told we have to wait another 6 months.

Sam was good to deal with and made it simple to purchase from Ashley - he did a great job!

Allysa at the Sebring location was very proficient at serving us however the store is extremely understaffed. Allysa was the only one working and I don't think she even had a break when we were there at 3pm. She is very good and conscientious to her customer but we had to wait for a long time until she was free to help us. Most customers wouldn't have been as patient as we were. Thank you Allysa for all your help. I hope you soon get some help.

Loved the place. Elisha is great salesperson, and not pushy. Sammie is great!

Ashley Home Store 1700 US Highway 27 N Sebring, FL 33870 Great costumer service fast delivery very happy.

Alyssa was and is amazing, what an awesome salesperson informative, Helpful....accommodating to our needs towards our purchase 😀

Not a full product store. Couldn't sit in chairs that they offer, they just weren't there

Me and my girlfriend purchased the Porter bedroom set. When we got it delivered it was delivered by a third-party delivery service and they we’re not Ashley employees but just moving people. They damaged my nightstand and installed my sleigh bed incorrectly causing the bed to fall in after only one night of having the bed. I then called Ashley to have them send out a technician to repair the bed and bring the pieces that were missing from the bed frame. Customer service was horrible they showed no empathy. I asked to speak to the supervisor because I was getting nowhere with the customer service representative. The supervisor then proceeded to tell me they can only send somebody in a week, that was unacceptable because i waited over a month for the furniture. The supervisor tatianna gave me her direct number to call back if the technician did not reach out to us in a few days and when i called the number it was a disconnected line. I wish the quality of the customer service matched the quality of the furniture.

We had the experience of been recieved by Sam, he took care of us pretty good, patience, show us according to our liking. We change of mind regarding the purchase of our sofa next day but we'll definitely go back for other kind of furniture. Beautiful things to see.

Nice store friendly staff

Very poor delivery service.My bedroom furniture was delivered and one of the workers dropped my night stand and thought no one didnt see him and continued on to bring it into my home and he was stopped and the night stand was checked and it had a big hole through the bottom.Also,my bedroom set wasnt assembled properly and my bed fell in.The screws wasnt tightened and parts are missing they didnt leave the pamphlet. I have to wait 5 days before anyone come to my home to fix my bed.This is upsetting being that I paid top quality to have my items delivered and I have insurance and have to wait until someone can fix this issue.

Great selection, great salesperson. Payment process very clumsy. I was paying with credit card and check. Took more than 30 minutes to pay for $10,500 worth of furniture and caused us to miss lunch due to another appointment.

Charging people more for wanting to buy things outright rather than be a slave to paying monthly for something is absolutely sickening.. hopefully the shop will close and go bust.

We purchased a whole house full of furniture from Ashley when we moved. We also purchased the warranty on it. Three years later we have a damaged leg on a dining room chair. We submitted a claim for repair almost two months ago and still have not been scheduled for the repair. After repeated phone calls to the warranty company with no results we complained to the local store manager. He was rude and said to just be patient but after almost two months my patience is wearing thin.

Great store in Sebring, FL. Great furnitures. Great savings. Great assistance from Sam.

We were looking for a lift chair for my mom that is 5 ft tall. Ashley is the only place that had one that "fit" here. It is perfect! The sales person we spoke with over the phone (Sam) was unavailable so Aaron stepped up and took great care of my mom. He was very helpful and did not seem rushed to get to another sale. The store looks amazing and appears to have anything you need in home furnishings. We can't wait for the chair to arrive (only 3 days until delivery! Competitors were 3 months out for delivery!!!) I will definitely shop there again.

I was impressed that my furniture could be delivered within 3 days, even though online it said 6-12 weeks! livery was prompt. A few days later I ordered a duplicate chair because I love it! The sale was made via telephone, and again the delivery was within 3 days. The downside was that I wanted to add the new chair to my existing Ashley account, and that could not be done on the phone!! I had to use another credit card, which means I lost my 12-months interest free perk!! Bummer!!!

Alyssa at store #16 was very helpful and the only one in the store that greeted in the whole store. She was very helpful to in the store with the pricing and to what my concerns and needs was. I am give her 5 stars and not the store due to everyone else never said one word to me. I hope they give Alyssa a management role at the store so that she can train other employees on how to greet every customer that walks threw those doors. The furniture is very nice, now they just need to work on the employees at the store.

Made a purchase on 7/17/21 that included a tv stand and fireplace. The fireplace arrived with the sofas. The tv stand would arrive separately. After a week and no updates on the tv stand delivery, I called and was told by corporate that it was on back order and would arrive in Oct. That was never mentioned at the time of purchase. After calls with the sales associate , Alyssa who was great during the purchase, the tv stand arrived, without notification of delivery on 8/7. As we began to unpack and assemble the stand, we noticed a damage on part "A" and that part "J" was missing from the package, also part "H" was duplicated. I called the store and on 8/8/21 spoke with Daniele, and reported the missing and damaged items, to which she opened a case. All while receiving NO status updates from Ashley Store or Corporate. I called the Sebring store again and spoke with Daniel, who was very apologetic, this was on 8/12/21. Daniel was going to escalate the case again with Corporate, still no status updates from anyone after that. I called on 8/24/21 and spoke with Rikayla, who was able to provide an email update for the replacement part and case number. No further updates have been provided. After texting with Alyssa our sales associate on 9/7/21 one month after the stand was delivered, she escalated and had a store manager, Yesenia (the irony) call me today on 9/11/21, who has promised to provide an update again. I'm beyond displeased with the lack of followup and customer service we have received from Ashley Furniture. I just want my replacement piece or a new stand at this point and they can pickup what was delivered damaged, so I can put my livingroom back together!.Today is 9/23/21 and still no update on my missing part delivery!!!

Good and bad, great people working here. Store way to big with lots of people running about. Very crowded. Prices not the best.

The furniture is beautiful and so is the sales person. Sam was great who is knowledgeable but not pushy. He took his time and only showed us what we were looking for

Made a purchase on 7/17/21 that included a tv stand and fireplace. The fireplace arrived with the sofas. The tv stand would arrive separately. After a week and no updates on the tv stand delivery, I called and was told by corporate that it was on back order and would arrive in Oct. That was never mentioned at the time of purchase. After calls with the sales associate , Alyssa who was great during the purchase, the tv stand arrived, without notification of delivery on 8/7. As we began to unpack and assemble the stand, we noticed a damage on part "A" and that part "J" was missing from the package, also part "H" was duplicated. I called the store and on 8/8/21 spoke with Daniele, and reported the missing and damaged items, to which she opened a case. All while receiving NO status updates from Ashley Store or Corporate. I called the Sebring store again and spoke with Daniel, who was very apologetic, this was on 8/12/21. Daniel was going to escalate the case again with Corporate, still no status updates from anyone after that. I called on 8/24/21 and spoke with Rikayla, who was able to provide an email update for the replacement part and case number. No further updates have been provided. After texting with Alyssa our sales associate on 9/7/21 one month after the stand was delivered, she escalated and had a store manager, Yesenia (the irony) call me today on 9/11/21, who has promised to provide an update again. I'm beyond displeased with the lack of followup and customer service we have received from Ashley Furniture. I just want my replacement piece or a new stand at this point and they can pickup what was delivered damaged, so I can put my livingroom back together!!

My sales person Gwen, was kind, patient and quite knowledgeable about my recliner. As it happened, she took me straight to the chair that fit me perfectly and I bought it. It was a fun and joyful experience. Thanks! But unfortunately after waiting a week, they never delivered on their promises. When I tried twice to call to see why, their ‘local’ number just gave me a very annoying long series of robotron ads and they refused to pickup. Yet their website said they were not very busy. VERY DISAPPOINTED!

Worked with Gwen who was very helpful and patient as I made my decision for each piece. Highly recommend!

I went into the store looking for some furniture and I come across the table it was nice but it was coming apart my seven-year-old could move it and it says solid wood when something is wood it's heavy it's solid this was plastic and vinyl and they have a sign saying solid wood and they want over two grand for this set that's false advertisement and they should be ashamed of themselves. And the evidence is right there I didn't have to do anything but take a picture because the tables coming apart

AMAZING PLACE

Alyssa was an EXCELLENT sales representative! She made the entire process run smoothly and offered us a PERFECT deal! She saved us more than $1,000 on great deals. Definitely recommend her as your sales person. Amazing experience.

Good experience. Four to eight weeks till delivery.

Alyssa was amazing! Exceptional customer service! Would highly recommend! Thank you so much!

Alyssa was wonderful! Very helpful and great experience!

Alyssa make bedroom furniture shopping a breeze and painless ! Will come back again in future for living room furniture ! 10/10 recommend asking for her !

Came to Ashley Furniture and Alyssa helped us. She has great energy and was very helpful I would recommend her!

Alyssa R. was amazing! So thorough, kind and helpful. Very knowledgeable. Will always deal with her from now on!

Customer service was excellent!!!! They really work with people.

Very helpful. Gave me time to look and there was no high pressure sales approach

Love the recliner and Ashley’s products, but even more, the person that served me, Gwen Williams is awesome, very kind and professional! She made me feel valued and made sure that i was taken care of well!!

No pressure atmosphere

Today I met Sam R . In our Sebring Fl store and he was very helpful, my experience today was one of my best in a furniture store lately, he is a very good salesman. Thank you Sam

Ashley Homestore has absolutely impeccable service from start to finish. Our sales representative was Alyssa and she deserves an award. She greeted us at the door, answered all of our questions, guided us to the things we liked and surprised us with even more treats. She deserves a major promotion. Simply Outstanding!

Great salesman , made you feel very relaxed. Shopping experience was very good !

Went in to purchase a lift chair for a family member. Only 2 on the floor and they were junk. Of all the lift chairs Ashley makes this was dissatisfying. Then we had to make our way to the back of the store through what was a dangerous maze of furniture on smaller carpets the the handicapped family member tripped on several times to see the lack of choice. Real question is why a handicap piece of furniture be in this location clearly not very accessible? Salesperson person agree but said he had no voice in it. Sad place to shop for older people.

Ashley at the Sebring, Florida store was great. I wanted to purchase a sleeper sofa and she was pleasant and informative and found discounts so it was affordable for me. Very satisfied with the sales end of my purchase. Waiting for my new couch to be delivered.

knowledgeable sales people, good choices, and good delivery service on purchases.

Very helpful and friendly, a bit pricey though.

Rude

Experience was the best I’ve ever had!! Highly highly recommend Ashley’s in Sebring!! Customer service was very helpful as was the manager.

I purchased a TV console with a fireplace from the Sebring store. Alyssa Rivera greeted us at the door, She showed us all the units that were on display. Alyssa was very knowable about the products!!!! We went back the next day to purchase the item we picked out. Alyssa had all the paperwork ready and it was a wonderful experience!! If only car dealers could be like her!!!!

Alyssa was very informative and helpful when assisting us with our purchase and even came in on her off day to complete our transaction. The store is a pleasure to visit at anytime.

Loved my furniture until the table top was ruined, I paid for the protection plan, it took months and multiple calls to get someone to come out to “fix” it Then it was just discolored and a sticky mess for a while until it was cleaned off (they literally colored it with some crayon lookin things and sprayed something over it. They were here maybe 15 min). Now the ring that was there is still visible and parts of the color of the table is peeling off in other areas.

Great,Staff very friendly. Only thing it will take 6 to 8 weeks for delivery. Will shop again.

I waited for Orange Tuesday to get an additional 15% off. I was helped immediately, and was surprised that they were going to deliver the bed I purchased in just 3 days time. With the Covid 19 I have been experiencing waiting for months to get items that I have bought from all kinds of stores.. Of course I was lucky that I chose a headboard and bed that was available in the warehouse. Ashley has a nice selection and I have enjoyed shopping for furniture and decorative items here in Sebring and in Arizona as well.

Its a nice store with good supply of furniture. The staff on the other hand are horrible. I was in the store with my wife (there were atleast 4 employees) and not 1 single person approached us or asked if they could help us. We walked around (made eye contact with multiple employees) for 20 minutes before we finally just left. We took our business elsewhere and was extremely satisfied.

Very good service especially Amanda

We purchased a love seat console from them. After it was delivered we noticed that the seats were pulling apart and it was damaged. We called them and a repairman came a month later and said he can't order the part that it needs to fix it. He will make a note for them to take the part off a junk love seat that they throw out. A month later and the loveseat is looking worse and we still haven't heard back from them. So we called and said we either want to exchange it or get a credit to get something else. She said someone will email us within 72 hours with an answer. 10 days later we still haven't heard anything. We did buy the product warranty plan as well. I would not recommend buying from them, they obviously don't care about their customers or standing behind their products.

Always someone up front to Greet you and Help you with any questions you may have. The sales people are willing to work with you on price, quantity, quality, and availability.

Customer service is everything and this place lacks it Called corporate they shuffled me off to my home store went to my home store they shuffled me off to corporate? Obviously they are selling furniture they just don’t have I’ve been promised furniture 3 different times I never received a phone call a letter nothing Went into the home store to speak to the manager because corporate told me to was told he wasn’t there and would call me I’m still waiting 2 months later for that phone call Shameful selling furniture to people and making hollow promises I have a delivery day scheduled for next week my guess is I won’t get a phone call or a delivery I just hope I get my furniture before you shut the doors with reviews like you’re receiving your just not gonna last

Great, knowledgeable, friendly sales staff. Beautiful furniture.

So far so good. They haven't delivered my furniture yet? But the salesman Ben was awesome 😁

Never there!

Nice clean store, friendly people

I have purchased with this store under Gwen several times now since the beginning of covid. I have had no issues and have felt communicated from start - day before delivery to the sweet people who deliver! Everyone has been great!!

Love their help, staging, products, etc!

Go somewhere else if your looking for furniture!!!!!!!! If I could put zero stars I would. Pretty much the worst service ever! Started out with a promised price by the salesman, when we started on the paper work he added 3 grand to the tota!!! We wanted it so we settled and payed for it because he said it&'s in stock and we would receive it in two weeks. Never revived anything and now there telling me I can&'t have it!!!? No manager will help!? No service. Go somewhere else

Very informative staff. They let me know of Ashley's quality standards, the fact that cheaper is almost never better, and that I can't expect 100% solid wood furniture for pennies. Compared to other places in highlands county they are still the least expensive and have 0% financing - for like 5 or 6 years! That's crazy! Who does that? Anyway, I won't shop anywhere else. I love my Raylene bedroom. Solid and not too expensive!

This page will not let me post about the warranty that Ashley Furniture did not honor! This is not a company anyone should trust. I was sold a bed that’s adjustable with a frame that is not compatible with the mattress! Ashley Furniture sent a warranty tech out & I was told they won’t do anything about the bed frame that comes apart when you adjust the mattress! I waited years to buy “nice” furniture! This is not nice furniture, it scratches, it literally falls apart & the company will not do anything about it! Their sales people will lie to you! I trusted the sales people to sell me the appropriate mattress & bed frame & furniture...I spent $10,000 at this store to be treated like nobody when I needed help!

Great help there!!

Quality of the furniture is good, but other than that everything else about Ashley furniture is abysmal. Ordered about 5 pieces of furniture, which were delayed without me ever being told. After 3 separate deliveries over a span of 2 months after the original delivery date I got what I paid for. Avoiding shopping here next time I need furniture in a decent manner of time.

Great service and savings

Love our furniture. Will continue to purchase from the Sebring store. Thank you to our salesman Adam. Both salesman and delivery guy were very personable.

Great service, salesperson was not pushy at all, furniture is beautiful and delivery went amazing highly recommend ashley homestore in Sebring

We so appreciated Craig and Adam’s chill personalities as we went back and forth on our decisions. Highly recommend working with them at this location.

Because 2 days prior to delivery we received an automated call that we would not get our item till October 3 . 3 months after promised date

Extremely deceitful sales staff . They put 730 of delivery fees and five year protection plan on my amount. I specifically asked for the threshold free delivery and no protection plan!! Thank god my daughter was looking over the paper work as we were walking to the door, she said whoa this is not the amount he told us, so we turned around and went right back to the cashier desk. They just blew it off as a accounting error. Be very careful!!The one star is for the furniture itself, not grade a stuff but decent enough.

Ashley has a terrific selection, but after sale service is nearly non-existent. My delivery has been rescheduled, and now that it is delivery day there is no way to track the shipment (in spite of what their broken text link says). We are now sitting at 2 1/2 hours past the 4 hour delivery window that they gave me and there is no way to get hold of anyone to provide any clarity. Their internet customer service puts you on endless hold, and the telephone help line does the same. Frustrating. Maddening. The store is currently closed so we'll have to go there tomorrow to see if the in store customer service can do anything for us.

Looking good

We spent $1400 in furniture and they talked us into buying the extended warranty and normally I don&'t buy it but what ever reason we did .Now come a few years later when is Recliner that we bought broke. we went to Ashley to submit a claim they told us we need to go through the third-party company they use.After a month waiting sit in on a broken sofa( i&'m also a disabled veteran in need of my recliner )we got approved for replacement I asked the companies what next they never replied . so I went to Ashley In Lakeland where I bought the furniture and the Replacement warranty I showed them the email that said it was approved to replace their response was they cannot find it on their computer yet I asked to speak to a manager they told me he was on vacation I asked him can they call corporate and find out what happened to my order they said noI&'m sorry me as a salesman would&'ve taken a few minutes to make a phone call keep the customer happy hopefully they&'ll be looking around and purchase another piece of furniture instead of telling me no I can&'t help me. All we are asking is for customer service after the sale don&'t just take my money and say you&'re on your own7/6/2020so I called their corporate office at 1-800-477-0097 last Thursday they said they&'ll get back to me within 24 to 48 hours here we are Tuesday with no call back left him another message see if they will call back For whatever reason this company does not understand customer service and service after the sale7/28/2020Once again I called corporate office at 800 477 0097 and left a message of my problem. recording says they&'ll get back to me within 24 to 48 hours they never even bother reaching out it&'s obviously this customer service is just as bad in corporate office as it is in the store in lake land Fl. Not only did they lose me as a customer but I&'m going to make sure that none of my friends and family ever shops in that store again

We spent $1400 in furniture and they talked us into buying the extended warranty and normally I don't buy it but what ever reason we did .Now come a few years later when is Recliner that we bought broke. we went to Ashley to submit a claim they told us we need to go through the third-party company they use.After a month waiting sit in on a broken sofa( i'm also a disabled veteran in need of my recliner )we got approved for replacement I asked the companies what next they never replied . so I went to Ashley In Lakeland where I bought the furniture and the Replacement warranty I showed them the email that said it was approved to replace their response was they cannot find it on their computer yet I asked to speak to a manager they told me he was on vacation I asked him can they call corporate and find out what happened to my order they said noI'm sorry me as a salesman would've taken a few minutes to make a phone call keep the customer happy hopefully they'll be looking around and purchase another piece of furniture instead of telling me no I can't help me. All we are asking is for customer service after the sale don't just take my money and say you're on your ownso I called their corporate office at 1-800-477-0097 last Thursday they said they'll get back to me within 24 to 48 hours here we are Tuesday with no call back left him another message see if they will call back for whatever reason this company does not understand customer service and service after the sale

I purchased a coffee table along with a sectional for your Thanksgiving Sale and the table has broken 2x now. The first time I went to get it fixed, I called 2x and got nowhere, I stopped in 2x before an appointment was set. I want a new table because I do not want to jump through hoops everytime the table breaks. Will never buy anything from here not only does their furniture break so easily, you have to jumpThrough hoops to even get an appointment. Their customer service is non existent, I would rather spend more money somewhere with quality stuff and wait like Rooms to go. They have a waiting for their products but they have better quality and way better service. Heck so does Kane&'s furniture. We only went to Ashley&'s because they were faster. We even purchased the stupid extended warranty. lots of good it did us. Every 3 days we go there and nothing is done, it&'s always wait and see wait and hope they call you back.My husband went to the store 2 days in a row and the lady in the front desk was rude and didn&'t give a rats butt about his situation. She looked at her computer the entire time and dismissed him 2 days in a row. She clearly needs a new job if she can&'t even act like she cares for 3 minutes! Good thing he went in and not me.Very disappointed someone called and said we would be taken care of. 3 days later nothing so we called and they said, someone would call us... no time, no date, just a blank. &"We willCall you.&" That tells me they won&'t call me and I&'llBe bothering them everyday until I get my table. So until I have a date of when I&'ll receive my table. I willBe giving a bad review. They don&'t even deserve the stupid 1 star... forced to give. Customer service is out the door after you give them your money!

I placed an order in April. I was told that I could get a partial order delivered, and I agreed. What I didn't realize was that they would call me every month to delay my order. The second half of my order was to be delivered at the end of May. Then they changed it to June, and then July. Today they call to tell me that I have to wait till September! I understand that things are being postponed and delayed, and I was willing to wait a while, but it's a ridiculous amount of time to wait for my item. I've been trying to cancel my order, but the woman I spoke to in customer service was rude. She left me on hold and never took me off hold. Now I have to call again to cancel this order.

I made a purchase online and got confirmation that item would be delivered in two days between 8 am - 5pm. I called, emailed them throughout the Day and no response. I would assume delivery would have the common courtesy to call or make contact of my delivery. I will no longer do businesd with Ashley Furniture again. Retrain your people, great customer service is what makes a company great. Also, I will just cancel my account and do business with a more reliable company.

I made a purchase online and got confirmation that item would be delivered in two days between 8 am - 5pm. I called, emailed them throughout the Day and no response. I would assume delivery would have the common courtesy to call or make contact of my delivery. I will no longer do businesd with Ashley Furniture again. Retrain your people, great customer service is what makes a company great. Also, I will just cancel my account and do business with a more reliable company.

BEWARE! DO NOT WALK INTO THIS STORE! The day after purchasing an expensive Sterns & Foster mattress and two expensive pillows we were horrified the mattress was too firm and not for us. We called Customer Service and directly to the Lakeland, FL store. We were given a case number (that is a gimmick) and reassured by a store manager through the office (I was never allowed to speak directly on phone to manager) as I heard him in the background say &"tell her they qualify&"for a 90-day exchange; because we bought the pillows and had purchased a new mattress pad (not theirs but had receipt of purchase which they said was fine, as long as we had bought expensive pillows). It was emphasized several times to us we were good but had to sleep 30 days on mattress then on 3/26/2020, and not before, exchange could begin. We followed exact instructions and called 3/26 only to be told by office worker, Eliza, we did not qualify and basically called us liars that no one would have told us that. Why would they have told us to sleep on the mattress for 30 days if we didn&'t qualify for the 90-day return? We took the manager&'s word the day after we purchased this mattress we would be able to exchange it. We were even going to spend $300 more for a more comfortable one. Eliza said she would call us back after talking to store manager. She never called and we believe was not intending to. After 3 hours we called again and Eliza said she talked to a manager and there was nothing they would do. We asked Eliza for the managers names, phone numbers, to check the date we called to see which manager was on duty who told us this information. She only gave us first names, John & Scott, and would not let us talk to the manager. Because we are elderly (65-70) we are locked down to avoid COVID virus. It has been very stressful and encourage everyone who takes the time to read this to AVOID ASHLEY HOME STORE Lakeland. They are dishonest and rude.

We ordered a living room set. The day it was delivered, it was completely wrong. Wrong color, no cupholders, and damaged. After speaking to customer care who was useless, we went to the store to figure it out with them. They were horrible! I do not reccomend this store. It will be our last time, we will find elsewhere to purchase furniture.

You can&'t actually pay for furniture and take it with you. They want you to pay for delivery and finance it. Avoid this experience.

Sales people were great, and the quality was the best I’ve seen for the price!

Have baught all our home furniture from here. Very nice customer service and delivery.

Salesperson for knowledgeable and not pushy the delivery people were outstandingly good

Beautiful store, with lots of furniture pieces and accessories to choose from.

Ashely Furniture is very unreliable. We went in and found the furniture we wanted. Then were told it would be several weeks to get it. We were not happy but decided we would wait. Then they call 2 days before the delivery date to say they were pushing it back another 2 weeks. No compensation for us at all was offered. Not even an apology. We have already sold our other furniture but will be canceling the order with Ashley and going elsewhere. I do not recommend them to anyone! My grandmother had the same kind of experience 5 years ago...they delivered her furniture at 3 AM!! That’s ridiculous!!!

I&'ve had a total of 4 excellent experiences purchasing with Ashley Lakeland Store. From a total bedroom set, to living room sofa(x2), to a complete dining room, mattresses and Holiday decor. The products are good quality and very attractive! I would certainly recommend Ashley, and of course the North Lakeland location. Friendly, experienced sales people that go above and beyond to help! Allison F.

I've had a total of 4 excellent experiences purchasing with Ashley Lakeland Store. From a total bedroom set, to living room sofa(x2), to a complete dining room, mattresses and Holiday decor. The products are good quality and very attractive! I would certainly recommend Ashley, and of course the North Lakeland location. Friendly, experienced sales people that go above and beyond to help! Allison F.

The worst experience I've had, I bought a dining room set, when it arrived, it was defective. I did not want to sign the receipt but the deliveryman convinced me to receive it because otherwise I could spend more than a month without a dining room. Then a claim was created to exchange it, that was on December 8, they sent a technician ten days later to repair the damage of the table in my house, the technician when he saw the table said that it could not be fixed that it was necessary to exchange it, Then I receive a text message that the change will be made on Sunday 29 between 3.00 and 7.00 pm, which never happened. I called and they told me there was no delivery scheduled for me that day. Call the next day December 30 and let me know that the dining room is in back order and that I will not receive the exchange until January 6th. I asked to speak with the store manager, they told me that she was busy and that she would call me, it's already 5.30pm and she still doesn't call. AS I TOLD YOU ..... THE WORST STORE WITH THE WORST MANAGEMENT

If y’all need some furniture, do NOT go to Ashley Furniture in Sebring. Hands down WORST customer service I have ever experienced in my entire life. But of course they were nice as pie when we were there spending thousands of dollars. From sending the wrong bed, to awful delivery people, to broken furniture and missing parts, it’s been fun. They might have beautiful stuff, but I’m telling y’all, DON’T DO BUSINESS WITH THESE DUMMIES.

I was so excited to get my sectional and tv stand fireplace order it over 3 weeks ago. Order was to be delivered on 12/21 went into the store in Sebring FL on 12/19 they told me everything was set to be delivered and would call me the next day to confirm the time. The next day they called me to confirm the TV stand and fireplace would be delivered so I called the store to ask them where was my sectional and they told me it was back order until the 26th need less to say I was very disappointed. Then came time for them to deliver the tv stand and fireplace they called me and said they couldn't find it on the truck and didn't know when it would be delivered. Called the store and for 4 days I called to cancel my order completely and was told every day the manager was the one who had to do it and the manager would call me and never did. Finally I called and I was told they would give me a refund I was never so disappointed at that they had my money for almost a month and I had nothing I lost all faith in Ashley furniture and will never order anything from them again . The customer service I got after I paid for the items was the worst I have ever had and I hope they don't treat people like they did with me.

New customer and so far very pleased with the assistance Ive received from all staff members!

Had lots of fun with my purchase. The sales guy was new but his co-workers were helpful and cheery.

Very poor reviews

Very poor customer service

Adam was very helpful, not pushy and answered my questions as a professional.

It's not that I disliked it but nothing was my liking. Nice showroom. I spent my money at another furniture store.

I wish I'd read these reviews before purchasing. Now I have to echo the others who will never purchase from them again. Great salesperson, great price, great look. Delivery and customer service are the worst I've experienced in a long time. Delays, broken pieces, missed appointments, lots of finger pointing, and no attempts to make it right. Either these problems happen so often it's not a concern for them or they simply don't care about their customers after they get payment. Save yourself the aggravation and order from Wayfair, then hire a handyman to put it together.

Bought over $2200. in 2 pieces. A leather loveseat power recliner and a rocking, swivel leather recliner. 48 hours after receiving furniture, the plastic foot release pulled out of the chair, the two Chinese screws snapped in half. Had to wait 9 days for "TECH" to come from Tampa in repair truck to fix the chair. The Tech had no parts or GET THIS two screws to fix chair, gets on his phone and talks to Tampa about ordering parts, Hey it takes two screws, no parts I said. This is the way it"s done he said and left. Chair not fixed, don't know where or when the "PARTS" will get here or when it will be fixed. The local Ashley will not do anything to remedy this sad situation. Needless to say I've made my last purchase at the ASHLEY STORE IN SEBRING. POOR PRODUCT-POOR SERVICE-POOR ATTITUDE. JC BROWN - SEBRING,FLORIDA

Better furniture than Turners

Always have a good experience here.

I am not surprised at all the negative reviews that I am reading after the experience I am currently going through with Ashley Furniture. I ordered a bedroom set and had it delivered to my home. The delivery team damaged my headboard and footboard and with knowing they did, they did not have the decency to point it out before leaving. I was not advised about inspecting the furniture with a fine comb prior to them leaving. That SAME DAY of the delivery I noticed the damage and contacted Ashley Furniture in Sebring, Florida (which is the location I made the purchase) and explained to them that I am NOT ok with the furniture that was delivered and asked for a new headboard and footboard. Their response was that they cannot send out new furniture because it has already been delivered. They said they would have to send out for a tech repair. First of all, it is upsetting that with the amount of money I have paid, the only option is a tech repair. I should not have a BRAND NEW piece of furniture REPAIRED because Ashley Furniture’s delivery team damaged the furniture. I should be receiving a brand new UNDAMAGED set. The next issue I am having is that I am STILL waiting for this scheduled tech repair (which I am NOT happy about but they claim that is the only way to handle it). Ashley Furniture was so quick to take my money for the sale, but not to follow up when there is an issue. 2-3 weeks is NOT ok to be sitting here waiting for a tech to come out and look at my furniture. Not once was their “No Refund” policy ever explained to me. With a policy that outrageous, that should be something that is discussed prior to purchase with EVERY customer. I tried explaining to the sales manager Scott in the Sebring location that I would dispute the credit card purchase and his unprofessional response was “Go ahead, we win 100% every time.” So again, here I am waiting for my damaged furniture to be looked at while in the mean time, I am inconvenienced with my clothes and belongings in my garage until this issue is resolved.

We had a lot of issues with an Ashley online order. Thanks to the manager of Ashley Home Store in Sebring, FL, the assembly and set up we paid for when placing the online order(not done) will be taken care of. We will never deal with Ashley online again. Many thanks to the manager, a beautiful young lady, for taking steps to help us.

Never buying furniture from this place again. I went here to buy a sectional, that I thought was the price. I come to find out they add a &"warranty&" fee of $149 and a delivery fee of $139. When I asked if I could get the delivery fee for free, it was a no unless I wanted to put the sectional together, which after receiving the furniture would&'ve probably been the better route. we got our sectional delivered 3 weeks from purchase and when they put the sofa together they left out screws, purposely it looked like. My 120 pound wife sat on the sectional and all the legs of the sectional bent, that&'s how we found out there were only 1 screw per leg. I called the warranty and no responses called a 2nd time and they still haven&'t fixed my legs from the sectional! I am so pissed I got the sectional delivered on the 23rd of September and still don&'t have a date as to when it will be fix. Next step is asking for both my delivery fee and warranty fee back at least! Horrible way to do business. Employees taking short cuts and its just unbelievable, save your money! DO NOT BUY HERE

We purchased a sofa l/s combo for over $2000. Shortly after the seats on the sofa began to collapse. Foam was replaced twice with the same results which was predicted by the technicians who did the work. We were promised a new sofa by the store manager and now she refuses to make good on her word. Words cannot express how dissatisfied we are with their furniture and total lack of concern for customer service. Please go elsewhere for your furniture needs.

We were invited to a 2 day 30% off sale yesterday and today. In addition, we bought some discontinued tables (floor models) at 40% off. We shopped at both Lee’s Furniture and Turner Furniture and found Ashley most competitive and way less money for our taste. What we paid $3,000 for cost $7,000 at Turner. Ask for Gwen, if you come here, she is the best!!

NOT ONE PERSON ACKNOWLEDGED ME IN THE BUILDING. I'LL STICK TO THE OTHER FURNITURE STORES IN HIGHLANDS COUNTY. I CAN HONESTLY SAY I WON'T BE GOING BACK.

Store staff were nice, but that was completely offset by the HORRIBLE delivery experience. We had a large order they delivered it in two deliveries. FIRST ORDER:1. The first delivery had 6 items - 1 item was damaged so badly it had to be sent back, 2 more items required a technician to come out and fix them. 2. The first delivery my delivery guys fought amongst themselves. They argued in my front yard like a bunch of middle school boys.3. They left TRASH all over my driveway and yard. I was glad to see them leave my house...I was actually glad to pick up their sloppy work.4. On the first delivery they also scratched my bamboo floors. I HAVE BEEN TRYING FOR 7 WEEKS TO GET A HAPPY RESOLUTION TO THIS. I HAVE A CLAIM NUMBER AND NUMBER THEY REFUSE TO CALL ME BACK. Feel free to call 240-988-5755 and see if they answer. Money says...they won't!5. Ohhh yeah.....the delivery mess is NOT Ashley's problem as I have been told multiple times. This is because Ashley contracts with a 3rd party logistics company (and each truck of the about 60 in the Tampa area are individually owned). This delivery company is a mess and makes buying from Ashely a horrible experience!6. I forgot one of the most annoying things about this first order. The first time they were supposed to come they came to our community gate called 2x within one minute. I called the company back in less than 2 minutes they were gone and I had to start the delivery process all over again! The drivers simply lied to their bosses about what happened and I had the screen shots of their calls to prove it. This cost me another day at home waiting for them to show up.7. In total I spent close to 6 hours on the phone dealing with issues, took 3 days off work (2 for deliveries and 1 for a technician). SECOND ORDER: 1. This took almost 7 weeks to be delivered. To say that differently, I spent THOUSANDS of dollars and waited 7 weeks for my furniture to be delivered. Frustrating.2. 8 pieces were delivered on this order. 3 pieces require a technician. 1 sofa had a huge hole in the back of it and it could not be fixed. So now I have to have another sofa sent to my house. 3. In total this second order will cost me 3 days off work - 1 for delivery, 1 for a technician and 1 for a new sofa to be delivered. So what has Ashely done to make this right? Not much. They sent me $100 of gift cards...which I probably won't use. And that is it. My floors are still scratched. This issue has not been resolved...7 weeks and counting.... I have probably made 50 phone calls on the above matters. Probably spent 10 hours on the phone. It literally takes an hour every time you call their corporate office....I am on minute 68 as I sit on hold as I write this. I have made 4 trips to the store (roundtrip about an hour). I have had to take 6 days off work. Never again will I buy from this company. Never. This was my first Yelp review in probably 6 years....but I am passionate about this one.

I purchased several wall pieces on a friday and took them home for above my fire place. The items were too large and did not look good. They looked crowded. I called Ashley that Monday to return and I was told they would absolutelyNOT take them back. I said I would take store credit and the manager suggested I sell them on line. REALLY Ashley furniture. Shame on you! You are obviously not interested in having a happy customer just a full pocket. SHAME ON YOU

Store staff were nice, but that was completely offset by the HORRIBLE delivery experience. We had a large order they delivered it in two deliveries.FIRST ORDER:1. The first delivery had 6 items - 1 item was damaged so badly it had to be sent back, 2 more items required a technician to come out and fix them. 2. The first delivery my delivery guys fought amongst themselves. They argued in my front yard like a bunch of middle school boys.3. They left TRASH all over my driveway and yard. I was glad to see them leave my house...I was actually glad to pick up their sloppy work.4. On the first delivery they also scratched my bamboo floors. I HAVE BEEN TRYING FOR 7 WEEKS TO GET A HAPPY RESOLUTION TO THIS. I HAVE A CLAIM NUMBER AND NUMBER THEY REFUSE TO CALL ME BACK. Feel free to call 240-988-5755 and see if they answer. Money says...they won&'t!5. Ohhh yeah.....the delivery mess is NOT Ashley&'s problem as I have been told multiple times. This is because Ashley contracts with a 3rd party logistics company (and each truck of the about 60 in the Tampa area are individually owned). This delivery company is a mess and makes buying from Ashely a horrible experience!6. I forgot one of the most annoying things about this first order. The first time they were supposed to come they came to our community gate called 2x within one minute. I called the company back in less than 2 minutes they were gone and I had to start the delivery process all over again! The drivers simply lied to their bosses about what happened and I had the screen shots of their calls to prove it. This cost me another day at home waiting for them to show up.7. In total I spent close to 6 hours on the phone dealing with issues, took 3 days off work (2 for deliveries and 1 for a technician). SECOND ORDER:1. This took almost 7 weeks to be delivered. To say that differently, I spent THOUSANDS of dollars and waited 7 weeks for my furniture to be delivered. Frustrating.2. 8 pieces were delivered on this order. 3 pieces require a technician. 1 sofa had a huge hole in the back of it and it could not be fixed. So now I have to have another sofa sent to my house. 3. In total this second order will cost me 3 days off work - 1 for delivery, 1 for a technician and 1 for a new sofa to be delivered.So what has Ashely done to make this right?Not much. They sent me $100 of gift cards...which I probably won&'t use. And that is it. My floors are still scratched. This issue has not been resolved...7 weeks and counting....I have probably made 50 phone calls on the above matters. Probably spent 10 hours on the phone. It literally takes an hour every time you call their corporate office....I am on minute 68 as I sit on hold as I write this. I have made 4 trips to the store (roundtrip about an hour). I have had to take 6 days off work. Never again will I buy from this company. Never.This was my first Yelp review in probably 6 years....but I am passionate about this one.

The sale person David is absolutely wonderful. He was very helpful and kind. Would absolutely go back.

Prices too high

The customer service here at the Lakeland Fl location is beyond bad to say the least. The delivery date was completely butchered and when we called the store asking if they could help they showed it delivered already when we never received and the manager would not even speak to us. Stay clear of this store its a real sleazeball operation

I wish I had read the reviews before buying here. I used to love Ashley and was looking forward to shopping here for years to come. Miguel our sales guy was pronominal. Great shopping experience. Then, the problems started. We purchased a sleeper sofa that was to be delivered 7/5. Waited around all day, we were delivery 15/15. The driver showed up, took one look at the standard 2&'6&" door it needed to go through, and told me it wouldn&'t fit. Didn&'t even try. I explained there was bigger furniture in that room before, nothing. Was super condescending with his &"listen lady&" responses and tone. So, he said I could refuse it, which I did. I immediately called the store to talk about how to secure a refund. They said nothing needed to be done, and once it was back in inventory, the refund would come automatically. I asked specifically if I needed to do anything, they assured me no. Awesome. Fast forward to 7/18, still no refund. Called the store to speak with Mikaela. She was confrontational from the beginning, stating it was my fault I didn&'t give them the card info for the refund. I explained that it was on their Ashley CC. She called over to them and came back on the line, ensuring it was handled. I asked for something in writing, she said I would have to call the credit card myself. I shared that I thought that was a lot of work for something that was a customer service issue, to which she replied &"This is not a Customer Service Issue&". I asked for her manager, she hung up. I called back twice, and she mysteriously couldn&'t hear me. Finally, she assured me that she would take a message for the manager. 7/20 rolls around, and I call ONCE AGAIN t other store for the manager. I left a message for John to return my call. 7/21 comes around and STILL no call. No refund. Nothing. I call once again, and the employee told me John specifically told her to take down my info for him to call back. I am now six calls into this, and three messages to a manager. It seems that this place is fine unless there is an issue. To me, this is very telling of their customer service and they have absolutely failed me as a customer. It&'s so disheartening that I get this type of treatment, especially after filling over half of our home with Ashley furniture and was planning on buying much more. It&'s a shame that awesome staff like Miguel don&'t get the support they need, because this will cost him our future sales.

we had a bad experience with lakeland, on the delivery. We tried getting something a second time, waited and waited, called the salesman, oh the order hadnt been placed! Canceled that and will never do business with them again. Besides that, the furniture we did get is not worth the money we spent.

Stopped here for a new head board. Happened to be my birthday and we were pleasantly surprised by no hard core sales. Spent an hour just talking and the staff help when we had questions. Will be back when looking for our chairs.

Love their furniture i love how they work with you with the price to get the furniture you want to have and the have good patience with you until you decide your decision.

The most horrible Ashley Store ever! The sales associate literally stalked us the entire time we were in the store. We would be bending to sit down on a sofa and she would be there asking if it was comfortable. She never even allowed us to talk amongst ourselves. She pushed her way into our conversations. She was pushy, rude and DOES not know how to read her customers. Poor poor salesperson. She needs some major training. We left and will never return. Too bad she lost out on a potential large sale.

I ordered furniture for both my mother and myself. The delivery gives a window of 12 hours so you are expected to wait around all day. Delivery shows up with no tools to assemble furniture. After several minutes of trying to figure out what the delivery people (no English speaking) were saying I got them a drill. Then they never connected the pieces together. When it came time to deliver my furniture. I received a call on Friday for Mondays scheduled delivery and confirmed it. I then get an email on Saturday that gave me a whole whooping five hours to respond to. I didn't open the email until 6 but did send conformation and come Monday no furniture. I was told since I didn't respond fast enough the delivery was rescheduled. I had already made arrangements to be off on Monday and now they say they can't deliver tommorow and will be delivering on Wednesday. I will not be here Wednesday. Bottom line if you don't care how or when they deliver and are flexible to wait around for when ever they want go for it. If you want poor servive this store is for you.

We purchased our dream bedroom set last month (North Shore). It was over 5k and well worth it!Ashley Furniture Store Manager John Kimbrough and his sales staff did an excellent job making sure that we got the best deal possible for the bedroom set we purchased. In addition, John interceded on our behalf in helping overcome the numerous obstacles presented by this company&'s delivery team headed by Nicole Levalley. If it were not for John and his team we would be giving this purchase 2 stars.Ms. Levalley&'s delivery team did a horrible job delivering our bedroom set. This delivery path from hell lasted almost a month. When they initially delivered the set, Ms. Levalley&'s delivery team was entirely composed of two non-English speaking movers. Once in our bedroom, one of the movers stated to me &"no puede&" while pointing to one of the bed pillars (canopy bed) and my ceiling. I disagreed with the worker even standing one of the pillars up to show that there was plenty of clearance between the pillar and ceiling.The worker then called someone at the Ashley Delivery Division on his phone and sent pictures of the pillar and my ceiling. The worker then handed me the phone. The female, whom I spoke to had a condescending tone. She proceeded to tell me that &"clearly I could see that the bed pillar was too tall for my ceiling.&" I informed her that I disagreed with her and that I would be calling Sales Manager Kimbrough.Mr. Kimbrough apologized profusely for my treatment by the Ashley Delivery Team. He further promised to address this issue. A few days later another deliver team arrived and successfully assembled our canopy bed without incident.Unfortunately, the dresser the company delivered along with the rest of the bedroom set, had an imperfection in the stone counter portion. They sent over two more which were equally unimpressive.We then negotiated with the Ashley Delivery Team to have a V.I.P. delivery. The V.I.P. treatment involves the the Ashley Delivery Team un-boxing the dresser and inspecting it for defects prior to delivering it to the customer. I met the V.I.P movers at their truck Not only did I find pock marks on the counter surface of the dresser, but also the movers found an additional one.I was then informed that due to the Ashley Delivery Team attempting to deliver the dresser 3 times, they could no longer make future attempts. That is laughable! If you deliver quality furniture, free of defects we would not have refused delivery. What was particularly unnerving was that fact that the Ashley Delivery Team, specifically, Ms. Levalley framed this as a customer preference issue rather than a manufacturer defect, especially the V.I.P. dresser delivery. Luckily, Mr. Kimbrough came to the rescue, offering up his showroom dresser in exchange for the defective one in our bedroom. Thank you John!In closing, we have been Ashley customers for several years and plan to continue to be.Kimberly and Skip Lamb

Myself my sister and my niece had a wonderful time inside the store the customer service was very very enlightening the young woman was so attentive a miss Jen I'm assuming short for Jennifer

Gwen at Ashley furniture was very professional and I am going to purchase much more....David Leavis

Miguel our sales guy was awesome very knowledgeable about furniture quality and wear and tear nice Not pushy and all up in your face type but he let you breathe and browse without being harrassed our sectional is awesome and dining room table is awesome could not ask for a better visit top notch at the Lakeland Florida store

Jumping on the beds is frowned upon.. beautiful selection of furniture nonetheless

I would highly recommend buying furniture else where! It is very unfortunate the way this place treats people at times in terms of customer service. They are very polite pre sale, but myself and others have experienced terrible customer service post sale. That is the true sign of a business is how one is treated when they need assistance for problems or in order to return an item. They will make it as difficult as possible for you if you have an issue that needs to be addressed. Do yourself a huge favor and take your business elsewhere.

I Purchased two barstools with Ashley furniture in Lakeland. I then went to the warehouse and Brandon and pick them up one of them came from North Carolina and the second one came from Mississippi. I did not notice upon picking them up. I put them together and one of them is about an inch and a half taller than the other one and the finishes are different. I called the next day to the corporate office to make a complaint and to get them fixed. It&'s been two weeks I&'ve been going round and round and there&'s no contact from the store unless I call corporate who try&'s to put me in contact with the actual store. This only happens after corporate calls the store 4 -5 times because they don&'t answer the phone. I&'ve put in a complaint with corporate which is been well documented and still nothing happened. At this point I&'m told that before 2 o&'clock tomorrow I will receive a phone call from the store manager to resolve this issue but I was also told that on Wednesday as well, but no one called me Thursday. It&'s now 5:11 pm on Friday afternoon. I am no way ever going shop there again and advise against anybody shopping there. It seems as they don&'t back up their furniture which is very sad because I bought a bed with nightstand, a large dining room table, and two barstools all with warranties. I am hoping that I have no further issues and this gets resolved. If you gets resolved I will update my recommendation. At this point I give them 0 stars!

Absolutely wonderful experience. Arianna educated me ..on a bed set for kid's bunk. He and I both enjoy the quality at Ashley Homestore. I highly recommend Sebring store and Arianna

OK

Nice

Wow I am not surprised at allllll by these reviews everything sucks!!!! What a crappy company I will NEVER buy anything here again!!!!!!!!!!

Bought my king size electric bed the head and feet rise perfect for people with bad backs and the service was bar none

The shop was nice. We went in with the intent to buy a new bed frame for my daughter. She wanted something close to the floor to keep her cat out from under her bed. We found one we liked and asked a guy over to help us. Spike with him about the situation she was trying to avoid. Instead of helping . He told her to just put her bed on the floor. She said she was an adult and didnt want her bed on the floor. He said well then it is time to grow up. And followed that with how he was trying to help her. He then told us he had to go help someone and walked away. Needless to say we did NOT get the bed we walked out. And I am sure we will not go back again.

Very knowledgeable helpful polite..overall be back again..

As soon as my boyfriend and I walked in, we were greeted with a kind and friendly welcome. The manager introduced us to an associate named Noel who would be helping us. Noel was FREAKING AMAZING! He wanted to help us get what we wanted without being pushy or seeming like he just wanted a sale. He let my boyfriend and I walk around with ease to really get a feel for what we were looking for. He was VERY HELPFUL and friendly. We are a younger couple and Noel was really looking out for us. He knew we were slightly skeptical making a big purchase, but he reassured us that we were making a great decision and he was even super excited for us! I wish he could get a raise or some kind of reward because I've never had someone be so helpful ever. Thank you Noel for helping us get our dream couches! You are a great person, with or without that nametag!

Everything! Beautiful store.

(Translated by Google) I love all the variety of products !! ... in addition to the personalized attention of its vendors ... the offers and payment facilities are adjusted to any budget .. Go and visit👍 (Original) Me encanto toda la veariedad de productos!!...ademas de la atención personalizada de sus vendedores...las ofertas y facilidades de pago se ajustan a cualquier presupuesto..Vayan y visiten👍

I used to wonder why some reviews were really harsh. One might expect a furniture company to have at least one redeeming quality. My experience with Ashley HomeStore definitely opened my eyes to just how bad a business can be.On Dec. 29, 2018, my wife and I purchased a headboard from the Ashley Home Store in Lakeland, Florida. It was to our understanding that this product would be delivered to our residence within several weeks. There was also a VERY clear understanding between the store staff and us that the headboard would be installed, as in &"installed&". It was also our understanding that the headboard would be the correct size and would take three weeks to be delivered.On January 24, 2019, (nearly four weeks later), the headboard was delivered. The delivery folks claimed that we needed a rail and frame--something we were never asked, advised or even recommended. In a photograph that my wife took, anyone can clearly discern that the headboard is for a king-sized bed, which is about six inches wider than a California King sized bed which we made very clear that we had.And, contrary to the well-intentioned assurances of the Ashley salesperson, the delivery folks told my wife that they &"don&'t drill holes&". Uhh, let&'s see. There are holes for a bolt in the bed frame and there were holes in the bed board. But they didn&'t line up. Why? IT WAS THE WRONG SIZE. Hello, Mcfly!Based on the fact that it took a month to receive this product and it was clearly not the product as ordered, I requested and was granted a refund. Since I paid for the product by credit card, the $496 charge was to be refunded to my credit card. The driver of a delivery truck (not an Ashley Truck), advised it would be refunded within &"48 to 72 hours&". As of today (Feb. 2, 2019), it is a lot longer than 72 hours.IMPORTANT: The delivery truck was not a store delivery truck but a &"third party&". The driver and the three young men tasked with delivering and installing the headboard were not Ashley employees. This condition was never disclosed to us. The aforementioned driver and delivery personnel arrived in an unmarked truck. There are obvious legal implications for this alone, not to mention the failure to provide me with a refund in a timely manner.The store staff are useless. They offered to provide me with a receipt of refund, yet my credit card has not received any such refund. The staff was also hesitant to provide me with contact information for their chain of command--something that should be a red flag. Of all the reviews I have written since I first went on Yelp, I would say this experience was not only the worst but should serve as a warning--enter the Ashley Home Store waters at your own risk.LESSONS LEARNED: Read Yelp, not Google reviews, which are often &"seeded&" with friends and family members or some very rare happy customers. Also, read the complaints to the Better Business Bureau&'s website. And, here is the big one, before purchasing a big tick item, ask around. Some will say that had a positive experience. Many will say that they didn&'t. Pay attention to the negative stories because they are warnings--just like those signs that say, &"Beware, Alligators are in the water.&"

We had furniture schedule to be delivered come to find out it was not schedule. So I called the Lakeland store to find out what was going on and just got the runaround. Had to reschedule the delivery. Was Planning to buy more furniture. Will not shop at this store again. Bad customer service after the sell. JR. M

I used to wonder why some reviews were really harsh. One might expect a furniture company to have at least one redeeming quality. My experience with Ashley HomeStore definitely opened my eyes to just how bad a business can be.On Dec. 29, 2018, my wife and I purchased a headboard from the Ashley Home Store in Lakeland, Florida. It was to our understanding that this product would be delivered to our residence within several weeks. There was also a VERY clear understanding between the store staff and us that the headboard would be installed, as in "installed". It was also our understanding that the headboard would be the correct size and would take three weeks to be delivered.On January 24, 2019, (nearly four weeks later), the headboard was delivered. The delivery folks claimed that we needed a rail and frame--something we were never asked, advised or even recommended. In a photograph that my wife took, anyone can clearly discern that the headboard is for a king-sized bed, which is about six inches wider than a California King sized bed which we made very clear that we had.And, contrary to the well-intentioned assurances of the Ashley salesperson, the delivery folks told my wife that they "don't drill holes". Uhh, let's see. There are holes for a bolt in the bed frame and there were holes in the bed board. But they didn't line up. Why? IT WAS THE WRONG SIZE. Hello, Mcfly!Based on the fact that it took a month to receive this product and it was clearly not the product as ordered, I requested and was granted a refund. Since I paid for the product by credit card, the $496 charge was to be refunded to my credit card. The driver of a delivery truck (not an Ashley Truck), advised it would be refunded within "48 to 72 hours". As of today (Feb. 2, 2019), it is a lot longer than 72 hours.IMPORTANT: The delivery truck was not a store delivery truck but a "third party". The driver and the three young men tasked with delivering and installing the headboard were not Ashley employees. This condition was never disclosed to us. The aforementioned driver and delivery personnel arrived in an unmarked truck. There are obvious legal implications for this alone, not to mention the failure to provide me with a refund in a timely manner.The store staff are useless. They offered to provide me with a receipt of refund, yet my credit card has not received any such refund. The staff was also hesitant to provide me with contact information for their chain of command--something that should be a red flag. Of all the reviews I have written since I first went on Yelp, I would say this experience was not only the worst but should serve as a warning--enter the Ashley Home Store waters at your own risk.LESSONS LEARNED: Read Yelp, not Google reviews, which are often "seeded" with friends and family members or some very rare happy customers. Also, read the complaints to the Better Business Bureau's website. And, here is the big one, before purchasing a big tick item, ask around. Some will say that had a positive experience. Many will say that they didn't. Pay attention to the negative stories because they are warnings--just like those signs that say, "Beware, Alligators are in the water."

Sometimes it's nice to just look without being hounded by sales peopleand this was one of those days. Good thing I wasn't planning to buy because no one asked to help me although on clerk did get me as she flew across the floor. It was an empty store which allowed me to try the beds anda sofas without being assaulted to buy. They have a nice showroom with mediocre quality furniture.

Great store and staff. Vanessa is a pleasure to deal with.

We were there today and found the whole experience very frustrating. We were within minutes of a $5,000 furniture sale when we were told that they refused to deliver half of our purchase. Instead they would deliver only some of our purchase and the other, rather large bedroom suite, we only had 48 hours to come from Lake Placid in our standard size pickup and retrieve it. It probably would have taken us several trips too. Sorry, bad call Ashley's. RIDICULOUS that you would be so petty over delivery and wouldn't even budge. Royals, Lee's, Turner's, Badcock? We will take our business elsewhere! I'm sure one of these guys would like our money!

My experience was great. I loved the helpful staff and the selection was nice. I would recommend this store.

Price matching. You got my business.

Did not have the type of chair I wanted but had some nice looking stuff.