Ashley HomeStore Sebring, FL 33870

We ordered a living room set. The day it was delivered, it was completely wrong. Wrong color, no cupholders, and damaged. After speaking to customer care who was useless, we went to the store to figure it out with them. They were horrible! I do not reccomend this store. It will be our last time, we will find elsewhere to purchase furniture.

Horrible customer service after you spend your money! pictured is what we thought we bought compared to what we reacieved.

Sales people were great, and the quality was the best I’ve seen for the price!

Have baught all our home furniture from here. Very nice customer service and delivery.

Salesperson for knowledgeable and not pushy the delivery people were outstandingly good

Beautiful store, with lots of furniture pieces and accessories to choose from.

Terrible customer service. Ordered my furniture weeks ago and still has not been delivered. Have been given a delivery date and then a no show then another and no show. Called the manager and they put me on hold and never came back to the phone. I wish I had never done business with them. Horrible customer service but great service when I was spending thousands of dollars on new furniture. So disappointed. Such a headache! I’ve shopped several different furniture stores and Ashley is by far the worst!!!

Ashely Furniture is very unreliable. We went in and found the furniture we wanted. Then were told it would be several weeks to get it. We were not happy but decided we would wait. Then they call 2 days before the delivery date to say they were pushing it back another 2 weeks. No compensation for us at all was offered. Not even an apology. We have already sold our other furniture but will be canceling the order with Ashley and going elsewhere. I do not recommend them to anyone! My grandmother had the same kind of experience 5 years ago...they delivered her furniture at 3 AM!! That’s ridiculous!!!

The worst experience I've had, I bought a dining room set, when it arrived, it was defective. I did not want to sign the receipt but the deliveryman convinced me to receive it because otherwise I could spend more than a month without a dining room. Then a claim was created to exchange it, that was on December 8, they sent a technician ten days later to repair the damage of the table in my house, the technician when he saw the table said that it could not be fixed that it was necessary to exchange it, Then I receive a text message that the change will be made on Sunday 29 between 3.00 and 7.00 pm, which never happened. I called and they told me there was no delivery scheduled for me that day. Call the next day December 30 and let me know that the dining room is in back order and that I will not receive the exchange until January 6th. I asked to speak with the store manager, they told me that she was busy and that she would call me, it's already 5.30pm and she still doesn't call. AS I TOLD YOU ..... THE WORST STORE WITH THE WORST MANAGEMENT

If y’all need some furniture, do NOT go to Ashley Furniture in Sebring. Hands down WORST customer service I have ever experienced in my entire life. But of course they were nice as pie when we were there spending thousands of dollars. From sending the wrong bed, to awful delivery people, to broken furniture and missing parts, it’s been fun. They might have beautiful stuff, but I’m telling y’all, DON’T DO BUSINESS WITH THESE DUMMIES.

I was so excited to get my sectional and tv stand fireplace order it over 3 weeks ago. Order was to be delivered on 12/21 went into the store in Sebring FL on 12/19 they told me everything was set to be delivered and would call me the next day to confirm the time. The next day they called me to confirm the TV stand and fireplace would be delivered so I called the store to ask them where was my sectional and they told me it was back order until the 26th need less to say I was very disappointed. Then came time for them to deliver the tv stand and fireplace they called me and said they couldn't find it on the truck and didn't know when it would be delivered. Called the store and for 4 days I called to cancel my order completely and was told every day the manager was the one who had to do it and the manager would call me and never did. Finally I called and I was told they would give me a refund I was never so disappointed at that they had my money for almost a month and I had nothing I lost all faith in Ashley furniture and will never order anything from them again . The customer service I got after I paid for the items was the worst I have ever had and I hope they don't treat people like they did with me.

New customer and so far very pleased with the assistance Ive received from all staff members!

Had lots of fun with my purchase. The sales guy was new but his co-workers were helpful and cheery.

Very poor reviews