Ashley HomeStore Sebring, FL

We purchased a sofa l/s combo for over $2000. Shortly after the seats on the sofa began to collapse. Foam was replaced twice with the same results which was predicted by the technicians who did the work. We were promised a new sofa by the store manager and now she refuses to make good on her word. Words cannot express how dissatisfied we are with their furniture and total lack of concern for customer service. Please go elsewhere for your furniture needs.

We were invited to a 2 day 30% off sale yesterday and today. In addition, we bought some discontinued tables (floor models) at 40% off. We shopped at both Lee’s Furniture and Turner Furniture and found Ashley most competitive and way less money for our taste. What we paid $3,000 for cost $7,000 at Turner. Ask for Gwen, if you come here, she is the best!!

NOT ONE PERSON ACKNOWLEDGED ME IN THE BUILDING. I'LL STICK TO THE OTHER FURNITURE STORES IN HIGHLANDS COUNTY. I CAN HONESTLY SAY I WON'T BE GOING BACK.

Kaye in Sales was amazing. But the rest wasn't good. 1st delivery late, forgot lamps, and was missing bed parts. The store manager told Kaye we werent missing the parts. The bed was obviously missing them, as I googled the instructions myself. A furniture tech was to call us and never did. Magically the bed supports appeared in the mail. Minus the screws! 🤦‍♀️ Our couch and love seat finally came after warehouse made a delivery error. And the couch was broke. Another tech came out over week later and fixed recliner. He didn't even bring tools! 🤦‍♀️ But the couch back isn't right still. It looks separated. We are still awaiting on a back ordered coffee table. I'm nervous on how that will arrive. I can handle some little errors but it was with every part a struggle. To make it worse a lady called us because we weren't happy. We told her what happened and she wasn't receptive at all. She could care less honestly. So best of luck to Kaye. She could run that place better then current manager. But we will not be ordering in the future.....now off to see if we can fix this couch ourselves even though we paid a lot for it. 🤦‍♀️

I purchased several wall pieces on a friday and took them home for above my fire place. The items were too large and did not look good. They looked crowded. I called Ashley that Monday to return and I was told they would absolutelyNOT take them back. I said I would take store credit and the manager suggested I sell them on line. REALLY Ashley furniture. Shame on you! You are obviously not interested in having a happy customer just a full pocket. SHAME ON YOU

The sale person David is absolutely wonderful. He was very helpful and kind. Would absolutely go back.

Prices too high

we had a bad experience with lakeland, on the delivery. We tried getting something a second time, waited and waited, called the salesman, oh the order hadnt been placed! Canceled that and will never do business with them again. Besides that, the furniture we did get is not worth the money we spent.

Stopped here for a new head board. Happened to be my birthday and we were pleasantly surprised by no hard core sales. Spent an hour just talking and the staff help when we had questions. Will be back when looking for our chairs.

Love their furniture i love how they work with you with the price to get the furniture you want to have and the have good patience with you until you decide your decision.

I ordered furniture for both my mother and myself. The delivery gives a window of 12 hours so you are expected to wait around all day. Delivery shows up with no tools to assemble furniture. After several minutes of trying to figure out what the delivery people (no English speaking) were saying I got them a drill. Then they never connected the pieces together. When it came time to deliver my furniture. I received a call on Friday for Mondays scheduled delivery and confirmed it. I then get an email on Saturday that gave me a whole whooping five hours to respond to. I didn't open the email until 6 but did send conformation and come Monday no furniture. I was told since I didn't respond fast enough the delivery was rescheduled. I had already made arrangements to be off on Monday and now they say they can't deliver tommorow and will be delivering on Wednesday. I will not be here Wednesday. Bottom line if you don't care how or when they deliver and are flexible to wait around for when ever they want go for it. If you want poor servive this store is for you.

Myself my sister and my niece had a wonderful time inside the store the customer service was very very enlightening the young woman was so attentive a miss Jen I'm assuming short for Jennifer

Gwen at Ashley furniture was very professional and I am going to purchase much more....David Leavis

Jumping on the beds is frowned upon.. beautiful selection of furniture nonetheless

Absolutely wonderful experience. Arianna educated me ..on a bed set for kid's bunk. He and I both enjoy the quality at Ashley Homestore. I highly recommend Sebring store and Arianna

OK