Ashley HomeStore Sebring, FL 33870

We had the experience of been recieved by Sam, he took care of us pretty good, patience, show us according to our liking. We change of mind regarding the purchase of our sofa next day but we'll definitely go back for other kind of furniture. Beautiful things to see.

Nice store friendly staff

Great store in Sebring, FL. Great furnitures. Great savings. Great assistance from Sam.

We were looking for a lift chair for my mom that is 5 ft tall. Ashley is the only place that had one that "fit" here. It is perfect! The sales person we spoke with over the phone (Sam) was unavailable so Aaron stepped up and took great care of my mom. He was very helpful and did not seem rushed to get to another sale. The store looks amazing and appears to have anything you need in home furnishings. We can't wait for the chair to arrive (only 3 days until delivery! Competitors were 3 months out for delivery!!!) I will definitely shop there again.

Alyssa at store #16 was very helpful and the only one in the store that greeted in the whole store. She was very helpful to in the store with the pricing and to what my concerns and needs was. I am give her 5 stars and not the store due to everyone else never said one word to me. I hope they give Alyssa a management role at the store so that she can train other employees on how to greet every customer that walks threw those doors. The furniture is very nice, now they just need to work on the employees at the store.

The furniture is beautiful and so is the sales person. Sam was great who is knowledgeable but not pushy. He took his time and only showed us what we were looking for

Price matching. You got my business.

I had a issue about my furniture and I called Ashley’s and a sweet young lady answered I believe her name is Jesenia. She was so nice and very helpful. Definitely satisfied with the customer service

Worked with Gwen who was very helpful and patient as I made my decision for each piece. Highly recommend!

Best Experience with Furniture! The customer service was great. Very pleased with the sales person and the customer service office. Definitely recommend!!

Customer Service is EXCELLENT! The store manager is super friendly! Store is super nice and tidy! Love the sale people and the team!

Great selection, great salesperson. Payment process very clumsy. I was paying with credit card and check. Took more than 30 minutes to pay for $10,500 worth of furniture and caused us to miss lunch due to another appointment.

I was impressed that my furniture could be delivered within 3 days, even though online it said 6-12 weeks! livery was prompt. A few days later I ordered a duplicate chair because I love it! The sale was made via telephone, and again the delivery was within 3 days. The downside was that I wanted to add the new chair to my existing Ashley account, and that could not be done on the phone!! I had to use another credit card, which means I lost my 12-months interest free perk!! Bummer!!!

Good and bad, great people working here. Store way to big with lots of people running about. Very crowded. Prices not the best.

Very poor delivery service.My bedroom furniture was delivered and one of the workers dropped my night stand and thought no one didnt see him and continued on to bring it into my home and he was stopped and the night stand was checked and it had a big hole through the bottom.Also,my bedroom set wasnt assembled properly and my bed fell in.The screws wasnt tightened and parts are missing they didnt leave the pamphlet. I have to wait 5 days before anyone come to my home to fix my bed.This is upsetting being that I paid top quality to have my items delivered and I have insurance and have to wait until someone can fix this issue.

Charging people more for wanting to buy things outright rather than be a slave to paying monthly for something is absolutely sickening.. hopefully the shop will close and go bust.

We purchased a whole house full of furniture from Ashley when we moved. We also purchased the warranty on it. Three years later we have a damaged leg on a dining room chair. We submitted a claim for repair almost two months ago and still have not been scheduled for the repair. After repeated phone calls to the warranty company with no results we complained to the local store manager. He was rude and said to just be patient but after almost two months my patience is wearing thin.

Made a purchase on 7/17/21 that included a tv stand and fireplace. The fireplace arrived with the sofas. The tv stand would arrive separately. After a week and no updates on the tv stand delivery, I called and was told by corporate that it was on back order and would arrive in Oct. That was never mentioned at the time of purchase. After calls with the sales associate , Alyssa who was great during the purchase, the tv stand arrived, without notification of delivery on 8/7. As we began to unpack and assemble the stand, we noticed a damage on part "A" and that part "J" was missing from the package, also part "H" was duplicated. I called the store and on 8/8/21 spoke with Daniele, and reported the missing and damaged items, to which she opened a case. All while receiving NO status updates from Ashley Store or Corporate. I called the Sebring store again and spoke with Daniel, who was very apologetic, this was on 8/12/21. Daniel was going to escalate the case again with Corporate, still no status updates from anyone after that. I called on 8/24/21 and spoke with Rikayla, who was able to provide an email update for the replacement part and case number. No further updates have been provided. After texting with Alyssa our sales associate on 9/7/21 one month after the stand was delivered, she escalated and had a store manager, Yesenia (the irony) call me today on 9/11/21, who has promised to provide an update again. I'm beyond displeased with the lack of followup and customer service we have received from Ashley Furniture. I just want my replacement piece or a new stand at this point and they can pickup what was delivered damaged, so I can put my livingroom back together!.Today is 9/23/21 and still no update on my missing part delivery!!!

My sales person Gwen, was kind, patient and quite knowledgeable about my recliner. As it happened, she took me straight to the chair that fit me perfectly and I bought it. It was a fun and joyful experience. Thanks! But unfortunately after waiting a week, they never delivered on their promises. When I tried twice to call to see why, their ‘local’ number just gave me a very annoying long series of robotron ads and they refused to pickup. Yet their website said they were not very busy. VERY DISAPPOINTED!

Made a purchase on 7/17/21 that included a tv stand and fireplace. The fireplace arrived with the sofas. The tv stand would arrive separately. After a week and no updates on the tv stand delivery, I called and was told by corporate that it was on back order and would arrive in Oct. That was never mentioned at the time of purchase. After calls with the sales associate , Alyssa who was great during the purchase, the tv stand arrived, without notification of delivery on 8/7. As we began to unpack and assemble the stand, we noticed a damage on part "A" and that part "J" was missing from the package, also part "H" was duplicated. I called the store and on 8/8/21 spoke with Daniele, and reported the missing and damaged items, to which she opened a case. All while receiving NO status updates from Ashley Store or Corporate. I called the Sebring store again and spoke with Daniel, who was very apologetic, this was on 8/12/21. Daniel was going to escalate the case again with Corporate, still no status updates from anyone after that. I called on 8/24/21 and spoke with Rikayla, who was able to provide an email update for the replacement part and case number. No further updates have been provided. After texting with Alyssa our sales associate on 9/7/21 one month after the stand was delivered, she escalated and had a store manager, Yesenia (the irony) call me today on 9/11/21, who has promised to provide an update again. I'm beyond displeased with the lack of followup and customer service we have received from Ashley Furniture. I just want my replacement piece or a new stand at this point and they can pickup what was delivered damaged, so I can put my livingroom back together!!