Ashley HomeStore Sebring, FL

Had lots of fun with my purchase. The sales guy was new but his co-workers were helpful and cheery.

Very poor reviews

Very poor customer service

Adam was very helpful, not pushy and answered my questions as a professional.

It's not that I disliked it but nothing was my liking. Nice showroom. I spent my money at another furniture store.

I wish I'd read these reviews before purchasing. Now I have to echo the others who will never purchase from them again. Great salesperson, great price, great look. Delivery and customer service are the worst I've experienced in a long time. Delays, broken pieces, missed appointments, lots of finger pointing, and no attempts to make it right. Either these problems happen so often it's not a concern for them or they simply don't care about their customers after they get payment. Save yourself the aggravation and order from Wayfair, then hire a handyman to put it together.

Bought over $2200. in 2 pieces. A leather loveseat power recliner and a rocking, swivel leather recliner. 48 hours after receiving furniture, the plastic foot release pulled out of the chair, the two Chinese screws snapped in half. Had to wait 9 days for "TECH" to come from Tampa in repair truck to fix the chair. The Tech had no parts or GET THIS two screws to fix chair, gets on his phone and talks to Tampa about ordering parts, Hey it takes two screws, no parts I said. This is the way it"s done he said and left. Chair not fixed, don't know where or when the "PARTS" will get here or when it will be fixed. The local Ashley will not do anything to remedy this sad situation. Needless to say I've made my last purchase at the ASHLEY STORE IN SEBRING. POOR PRODUCT-POOR SERVICE-POOR ATTITUDE. JC BROWN - SEBRING,FLORIDA

Better furniture than Turners

Always have a good experience here.

Purchased the item pictured. This is what was delivered and their response when granddaughter made a complaint. She said delivery people were rude to the person that sat at her house waiting for delivery when they pointed out the item didn’t look right. Told floor manager she wants a refund because she doesn’t want to deal with them anymore. Refund was refused. They instructed her to readjust it and if she couldn’t call them for a technician to come out.

I am not surprised at all the negative reviews that I am reading after the experience I am currently going through with Ashley Furniture. I ordered a bedroom set and had it delivered to my home. The delivery team damaged my headboard and footboard and with knowing they did, they did not have the decency to point it out before leaving. I was not advised about inspecting the furniture with a fine comb prior to them leaving. That SAME DAY of the delivery I noticed the damage and contacted Ashley Furniture in Sebring, Florida (which is the location I made the purchase) and explained to them that I am NOT ok with the furniture that was delivered and asked for a new headboard and footboard. Their response was that they cannot send out new furniture because it has already been delivered. They said they would have to send out for a tech repair. First of all, it is upsetting that with the amount of money I have paid, the only option is a tech repair. I should not have a BRAND NEW piece of furniture REPAIRED because Ashley Furniture’s delivery team damaged the furniture. I should be receiving a brand new UNDAMAGED set. The next issue I am having is that I am STILL waiting for this scheduled tech repair (which I am NOT happy about but they claim that is the only way to handle it). Ashley Furniture was so quick to take my money for the sale, but not to follow up when there is an issue. 2-3 weeks is NOT ok to be sitting here waiting for a tech to come out and look at my furniture. Not once was their “No Refund” policy ever explained to me. With a policy that outrageous, that should be something that is discussed prior to purchase with EVERY customer. I tried explaining to the sales manager Scott in the Sebring location that I would dispute the credit card purchase and his unprofessional response was “Go ahead, we win 100% every time.” So again, here I am waiting for my damaged furniture to be looked at while in the mean time, I am inconvenienced with my clothes and belongings in my garage until this issue is resolved.

We had a lot of issues with an Ashley online order. Thanks to the manager of Ashley Home Store in Sebring, FL, the assembly and set up we paid for when placing the online order(not done) will be taken care of. We will never deal with Ashley online again. Many thanks to the manager, a beautiful young lady, for taking steps to help us.

We purchased a sofa l/s combo for over $2000. Shortly after the seats on the sofa began to collapse. Foam was replaced twice with the same results which was predicted by the technicians who did the work. We were promised a new sofa by the store manager and now she refuses to make good on her word. Words cannot express how dissatisfied we are with their furniture and total lack of concern for customer service. Please go elsewhere for your furniture needs.

We were invited to a 2 day 30% off sale yesterday and today. In addition, we bought some discontinued tables (floor models) at 40% off. We shopped at both Lee’s Furniture and Turner Furniture and found Ashley most competitive and way less money for our taste. What we paid $3,000 for cost $7,000 at Turner. Ask for Gwen, if you come here, she is the best!!

NOT ONE PERSON ACKNOWLEDGED ME IN THE BUILDING. I'LL STICK TO THE OTHER FURNITURE STORES IN HIGHLANDS COUNTY. I CAN HONESTLY SAY I WON'T BE GOING BACK.

Kaye in Sales was amazing. But the rest wasn't good. 1st delivery late, forgot lamps, and was missing bed parts. The store manager told Kaye we werent missing the parts. The bed was obviously missing them, as I googled the instructions myself. A furniture tech was to call us and never did. Magically the bed supports appeared in the mail. Minus the screws! 🤦‍♀️ Our couch and love seat finally came after warehouse made a delivery error. And the couch was broke. Another tech came out over week later and fixed recliner. He didn't even bring tools! 🤦‍♀️ But the couch back isn't right still. It looks separated. We are still awaiting on a back ordered coffee table. I'm nervous on how that will arrive. I can handle some little errors but it was with every part a struggle. To make it worse a lady called us because we weren't happy. We told her what happened and she wasn't receptive at all. She could care less honestly. So best of luck to Kaye. She could run that place better then current manager. But we will not be ordering in the future.....now off to see if we can fix this couch ourselves even though we paid a lot for it. 🤦‍♀️

I purchased several wall pieces on a friday and took them home for above my fire place. The items were too large and did not look good. They looked crowded. I called Ashley that Monday to return and I was told they would absolutelyNOT take them back. I said I would take store credit and the manager suggested I sell them on line. REALLY Ashley furniture. Shame on you! You are obviously not interested in having a happy customer just a full pocket. SHAME ON YOU