Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Stuart, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Oye, Southeastern Floridians! Welcome to the Ashley Stuart, Florida showroom! We're proud to join the family of furniture stores in Stuart, FL, and our staff is waiting to help you make your house feel like a home. You've probably already heard about our great mattresses, but did you know that we can help you furnish all your other rooms, too?
There are a lot of furniture stores in Stuart. Here is where you can find ours:
Our street address is 2671 NW Federal Hwy, Stuart, FL 34994.
Our store's main phone number is (772) 692-7882.
Our dedicated customer service phone number is (888) 882-5436.
We are open every day, from 10 a.m. until 9 p.m.
We're on the very north edge of town, where Stuart and Jensen Beach start blending into each other. Our showroom is across NW Goldenrod Road from Jensen Beach High School and on the north side of the roundabout at the Pineapple Commons shopping mall.
If you want to get a good night's sleep, you're going to need a great mattress. But what kind of sleeper are you? Side? Back? Stomach? Do you toss and turn? What kind of firmness or plushness do you require to feel comfortable and cozy? Do you have any ailments like allergies, joint pain, etc.? Do you share your bed and need motion isolation? At Ashley Stuart, our staff is trained to take this kind of information and use it to ensure your visit is laser-focused on exactly the type of mattress you need.
Ashley isn't just mattresses, though! As we said earlier, we can help you furnish and decorate every single room in your home. From sectionals for your family room to the latest in Modern Refinery decor for your front hall, Ashley serves as a one-stop shop for outfitting your entire house!
At the corporate and local level, Ashley is committed to social responsibility and giving back to the communities who welcome us into their ranks. We use sustainable and eco-friendly manufacturing processes and are doing everything we can to reduce our carbon footprint. At the local level, Ashley Stuart, FL, has helped fund disaster relief (and we live in Florida, we know how important that is!), charity drives, and more. Contact us today to find out more.
very easy to work with
Representative Brian and Chris from City Furniture was very helpful and patient with me. Chris had very helpful information and taste in what I was visioning.
Our salesman Kent was great, along with the store manager Andy who was helpful in getting us a price match. They promise to help us get speedy delivery as well. 🤞
Great service
Just purchased a sectional from Brittany, at Ashley furniture. Everything went quick & smooth! Brittany was awesome she totally remembered us from the day before (black Friday) pretty impressive for any person in sales let alone on black Friday! At the end of the transaction she told us she was basically a new hire and had to grab a mgr to look over our invoice/transaction, I was in shock learning she was new! She's definitely a keeper and a great sales person!!! Thanks Brittany, ur awesome!
The worst experience. Customer service is unhelpful . Damaged my ceiling and blamed it on a new set up crew. Premium service delivery never apologized just took a picture and said call customer service which offered $100 store credit to fix a $600+ patch and repaint. They would not even let me return the furniture. Furniture has dents and dings throughout and they installed the slats wrong because they could not find the original hardware. DO NOT BUY HERE!! Better off with RTG or Amazon.
Our salesman Michael Scott was very helpful .
Brittani was knowledgeable, helpful & very Professional! It was a great shopping experience!! We love this place!
Our sale person was outstanding very knowledgeable took his time so we could get the Best deal
Kent was so wonderful and helpful!! Although we didn’t find a piece to our taste, Kent listened and was honest without making us feel bad. It was such a great experience during our day full of furniture shopping!!
Very helpful sales people. Hibo and Sean were wonderful.
Nicholas Desimone was the absolute best salesman ever. We enjoyed his demeanor as he turned a very stressful experience into an amazing adventure. Kiddos to Nicholas for a job well done!
The salesperson which was notNicholas was very helpful and professional vrry neat and friendly i would recomend him to friendsand family i misunderstood i thought the price of 3 year warranty was included and not an additional price of 201.60
Jennifer is extremely thorough with everything that you need. She made our transaction seamless. Thank you so much Jennifer.
Great sales people and service.
Good selection of furniture our sales associate Brittni was so helpful and patient. Made sure we were well taken care of.
Very helpful. Service was excellent
I had a very good experience while at Ashley. My sales person was Ron Nortelus, he was very friendly and professional.
I went to the Jensen Beach location last night to make the final payment on an initial deposit for a sectional sofa...not sure if it was because of the time of day which was about 5:45pm, but the seeming reluctance to get help was such a turn off...noone asked if we needed help. We went to a counter where two employees were sitting one looks as if she was crunching numbers and they played a toss up of who would help us. She couldn't interrupt what she was doing. The man helped us finalize our transaction and we paid for the sofa. We wanted to look into purchasing a dining room table. We were not even asked if there was anything else that we could helped with. I am a bit disappointed and so my husband and I left the store, not sure if I would go back.
Robin helped us out so much! She even came in on her day off to make sure that we got the products that we wanted before they ran out of stock! Very friendly and fast service can’t wait for our furniture to be delivered!
Very polite and helpful. Jennifer had taken care of me thru the whole process and very knowledgeable in what she was doing. Great employee! She’s a keeper.
The service was good. The sales person was great. I have not received a delivery yet so I can’t speak to the product except that there was a good selection, but I do not know about the quality or the delivery until after it’s delivered which is two or three weeks from now
Our experience at Ashley Store was great. Ron our sales associate was very helpful and attentive. He suggested other options to help us make our decision on our new table. 5 star service! 🙌🏻
JR Arters was fabulous and knowledgeable on our purchase of the Ridley outdoor furniture Thank you so much
Our experience was great. Our sales rep Kent Richardson was was very helpful and patient. We bought two bedrooms set with his help.
Service was excellent. Salesman was very knowledgeable and made some great recommendations encouraging me to look at both brands and I’m so glad he did because I found something even better then what I came in mind with.
The salesman, CJ, was so kind and extremely helpful. No rush and no high pressure. He ended up finding the perfect couch. I have bought furniture here before. I am always highly satisfied.
I found a desk set that I loved and was told there was one left and it would be delivered in 2 days. The salesperson indicated the printer stand was on back order which I was ok with but I needed the desk and chair. He emailed me my paperwork instead of providing a printed copy. When I saw the documents it also stated the desk was on back order. I was very disappointed and felt a bit duped. I immediately emailed the salesperson and then called the next day. I was rushed off the phone and was told he needed to talk with his manager and would call back. He didn’t call back even though I told him that I would want to cancel the order because I can’t wait three weeks. I emailed him again this morning and plan to speak to a manager if I do not hear back from him.
Ashley Furniture in Stuart Fl is lovely and employees are very friendly and helpful. The process is simple and easy and the selection and variety is great
As you walk in, you are suddenly met with sales people. I personally don’t like this but this one person by the name Ben read this on my face. And have his name and stepped back. Then we found the bed we wanted and I went looking for him. He in turn went above and beyond to make sure we were happy with our purchased. Cudos to you Ben for reading your customer. I recommend asking for Ben. He was patient and had all the info we needed to complete the purchase. Thank you!!
Great selection and helpful staff
I am always satisfied with Ashley Furniture Store .... Great customer service 👏
Brittni Catron was very helpful in placing my order.
Fabulous salespeople. Ask for Benson!
The sales women were very friendly, made my choice and experience a very pleasant one. It was quick and easy. That must be the reason I don’t shop anywhere else for my furniture.
Brittani Catron was a tremendous help. She was able to show me different options of what I needed which ultimately ended up in me finding exactly what I was looking for. She made the process of purchase simple and effortless. She's great 👍
My salesperson Mary who's been there for quite a few years now made shopping as always a pleasure
I enjoy going to this store. Very friendly and there is always someone upfront to greet and help you. Always a pleasure going there. Ronald is very knowledgeable, kind and helpful. Gary is always ensure all goes well and points me to the latest items on sale.
Maria was very helpful and patient with us ensuring we had a great experience
Took my granddaughter to buy a new bedroom for her birthday Nicholas was outstanding. Very helpful, courteous, friendly, and honest. Made the experience wonderful for both of us.
Jennifer was amazing and helped with my every question and need.
Hibo was very helpful and pleasant. She took us to one of the sofa’s that we liked the 1st time we had gone in. She spent a lot of time with us and was very patient and helpful. She also helped with the application for credit as it did not go through and Hibo had to call Synchrony.
I had the pleasure of connecting with Mr. Jarai Wise aka TJ. Who inspired me to purchase an awesome mattress. I think I will be truly satisfied. And his patience was just awesome. Hopefully the furniture will be as awesome as TJ. Thank you Ashley
Rich Adams was great I had a store credit and found an accessory that was slightly more. He was able to make it a wash and I didn’t have to pay anything! I love City Furniture and now I have a new guy to come to.
Knowledgeable and friendly staff, easy to work with. Good inventory.
I had a great experience with J.R. He was very patient and showed me many options that would suit my needs/look. Had great suggestions and helpful.
It was a pleasure working with Jessica and she was very informative e an help me pick out some nice great room furniture.
CJ was very helpful and accommodating!
Salesman Ron and manager Brian were both extremely nice and helpful!
Wonderful store! Great service and so patient and willing to try to fulfill all your needs!
CJ was very helpful - took us around Ashley and was extremely patient with my elderly mom
I recently visited city furniture/ashley furniture with my family to shop for a couch set and dining room set, and we were assisted by Rich Adam. While Rich was unable to offer any deals, what really left a bad impression was the behavior towards the end of our visit. After mentioning how another store was helping us out with great service, Rich and his manager, whose name I didn’t catch, responded by saying that store is going out of business, followed by a laugh. While I understand business competition, this response felt unprofessional and made us uncomfortable. At the end of the interaction, Rich still offered his card with a smile, but it came across as petty and insincere. Overall, the experience could have been handled with more professionalism and respect, especially when we were considering making significant purchases.
Great customer service. Nicholas helped us make an informed decision while really listening to what our needs were. I appreciated the way he made us feel about our investment. He also made sure the explanation of the warranty was clear. We had been to several furniture stores and I bought from your company because of the incredible customer service. Thank you Nicholas DeSimone!
When walking into Ashley’s Furniture we were immediately greeted by a very nice lady named Elsa. She asked if she could help with anything and when I explained what I was looking for she asked if she could show me a few pieces that come to mind. She was professional and she ended up being very helpful. I should also mention the store was very clean and other associates were friendly as well. We purchased a new kitchen table and bar stools with the help of Elsa and met the manager Art who was just as friendly and kind. There is no where else we’d rather shop for our furniture! Great quality and prices. We will be retuning for our future purchases!
Chris Holland was excellent and if it wasn’t for him there would not have been a sale thank you Chris and Ashley !!!
Great service
This has been an absolute nightmare I would never buy another piece of furniture from this store! There’s no one to help and they don’t tell you can’t return an item once it gets delivered even if the box is unopened I was assured the buffet was together that was a lie I was even willing to pay for someone to come out but no one responded then to call customer service to be told that it would outsourced and now I open the box and the buffet is damaged in so many areas so this whole experience has been awful I wish I would’ve known earlier. Word to the wise don’t buy anything here!
Great place no pressure our saleswoman Elsa was fantastic. Looking forward to getting our new furniture. Will buy from them again😀
Very welcoming and professional. No hard sell. Will purchase from Ashely again.
Came in wanting to buy a bed and maybe a new mattress. No one approached us the entire time.
Salesgirl very knowledgeable and well spoken. She made the transaction simple
Great shopping experience. Thank you Lance for allowing us to shop without being pressured and for your knowledge and advice. We are looking forward to our new furniture.
Julian is awesome. This is my second purchase with him. From now on I will be looking for my pleasant salesman . He even Help load my furnitures to the car.
Hibo customer service was excellent.
CJ was very professional, pleasant and patient with me. He answered all my questions. Was a great experience with no pressure.
Chris Holland was a genuine professional salesperson. He spent the time and patience with me. He listened to my furniture needs and showed me my options. I will refer others to him without hesitation. Great experience without pressure.
Is a nice store and the personal are the best they take their time to explain everything Ashley is a superstore,Gary Valentin,super persona
Nick was great, very helpful and went beyond the call of duty. We would recommend him every time.
Nicholas was amazing , helped us with our living room set.
Find Alex or Robert if you want a no pressure, easy buying experience. They were very knowledgeable and helpful.
As soon as I walked in, I was greeted by Hibo who was prepared to fulfill all my home furnishing needs. Throughout the process she was prompt and informative with offering more options based on my taste and feedback and was patient throughout - all the while not making me feel at all pressured. I even received a “wish list” of items I liked while shopping and could remember when I follow up in the future. Just a top-class experience from beginning to end.
Great service and selection.
My wife and I had a very wonderful experience at Ashley. Brian was very professional and helpful. I wouldn't hesitate to go there again.
Great salesman, furniture to fit my needs, prompt delivery.
Had a great experience. Everyone was very nice and Richard was especially helpful. Can’t wait to receive our new furniture.
Robyn was pleasant, professional and very helpful
ELSA is amazing 👏 🤩
Robert was really helpful and we found everything we needed. Thank you, Robert.
Went back to order some additional furniture from Mary Conway. She was again very patient with us to pick out furniture suitable for our home. Highly recommend her.
I went to Ashley Furniture today just to browse, however I was greeted at the door by Chris who listened to my laundry list of specifics and showed me great selections at affordable prices, so my search was over. I purchased a sofa that fit all my needs and wants. I really appreciated the time spent and the advice I received from Chris. He was knowledgeable about each piece and took the time to answer any questions. He made sure I was comfortable with my selection, and I never felt rushed into making a decision. I will definitely put shopping at Ashley at the top of my list when shopping for furniture.
Excellent Customer Service! Hibo Cummings was outstanding😁
My daughter and I recently went to Ashley’s Furniture Store in Stuart. It is jammed packed with the latest styles in furnishings and everything is priced just right. Our sales representatives, Christopher was so very helpful, allowing us to walk around while he remained close by to answer any questions we had. We purchased a dining room set along with a coffee table and it matches the rest of her furniture perfectly!!
I made a purchase online after calling customer service I was told that the items are out of stock and they can’t do anything else to further assist me. I opened up a store card to do so. I’m very disappointed with Ashley Furniture customer service. I was misled with an online purchase and the reps did not try to help me. I really wish I went elsewhere. Run with your money elsewhere guys. Not worth the misleading information. I’m going close out that store card ASAP.
Kristina did a great job as she was able to assist in answering my questions. She left my wife and I alone as we looked at products all around the store. I have been in showrooms before where the salesperson was right there and I felt pressured. I purchased a high quality work desk for my home office and I will be back in the future to see Kristina for more furniture for our home.
Our salesperson Hibo was very professional and knowledgeable and very helpful in choosing what we needed.
Brian was a huge help in changing out our original choice (that wasn’t really good for us) to a better dining set. The GM was also super accommodating
Lisa was very professional
Went into store and talked to sales man..keep in mind this is my 1st time actually buying furniture don't know what any of the names mean that's why I asked a sales rep and my sales rep was Benson... let me tell you when i asked Benson if that was the price for the item I wanted he CLEARLY SAID (YES, THAT IS THE PRICE.) And when i get my reciept over email it wasnt that price ... upon delivery they had a whole mix up.... they said half of my couch was being delivered I said okay sure so when I opened the couch it was my whole couch they delivered and forgot one piece which was the side chair I ordered so they said okay we will deliver the chair for you in 4 days I took work off that day because delivery was between 11-4 so they delivered another piece of the same couch before I could've opened it the guys had gotten in the truck and left so now I have two left sides and one right side.... I'm storing the couch for them at my home until they can deliver the other one this is my 1st time buying any type of furniture and I am very frustrated with it all I don't recommend buying from big furnature companies. It's always their word against yours and the communication sucks within customer service and the customers it's been about 3 weeks since I ordered my couches and still not all here... I'm very dissatisfied in my recent transaction with ashley furniture...NEVER AGAIN, VERY FRUSTRATING
Very helpful Saleswoman. Very happy with merchandise prices.
Excellent service!!!
Excellent customer service, excellent sales service smooth and fast delivery great quality
Always a great shopping exercise
Our sales representative Brian G. Was excellent to work with along with individuals at entrance when I came back to double check on things. I look forward to delivery of our sectional.
No issue service overall was good with great pricing. Delivery went smoothly and they were friendly.
Rebecca was amazing!! We are from the north east and excited to be in Florida for our 2nd home. She exceeded all of our expectations.
My special "thank you" to Mr. Roni for his time, service, knowledge and kindness. I strongly recommend you ask for him for any furniture purchase.
My sale rep was very polite and very nice and because of her i am going to recomend all my friends to come and see her Miss O. Thank you for your help ANNMARIE B.
Great service and sales people and nice furniture.
Hi Great costumer service
Ashly Furniture and City Furniture are my go to stores for all things furniture! Sales Associate, Kimberly, is amazing at helping you find just what you’re looking for. Kimberly knows the two stores very well (they’re connected in our area) and can navigate between them to locate the perfect pieces! Plus, she is knowledgeable on the sales and promotions and will keep your price point in mind. If you’re looking for well made furniture, this should be your first and only stop!
Roni Walcott is a great salesperson!
We received a excellent service.
As my wife and I walked in the store, we were greeted by Hibo with a big smile. I was looking for 3 items. A bedroom set, TV stand, and a Sleeper Sectional. Hibo was great! She helped us find exactly what we needed. The only negative experience I had was that when we were about to checkout, the system went down and had to come back the next day to checkout. Other than that everything was great. Definitely recommend Hibo.
Elsa was amazing, I looked around and made my decision in what I wanted and then I found Elsa, and we finished my transaction in less than 15 minutes and she was really nice the entire time! Thank you so much Elsa!
Had a great trip me shopping for furniture, everyone was very nice and helpful
Had a great experience the staff is super friendly and knowledgeable will definitely come back.
I went in July 4, 2024 and purchased six dining room chairs and three bar stools. I was informed they were in stock and could be delivered on July 6, 2024. Delivery day was the most outrageous event I have ever witness. The team showed up with three barstools one damaged and two bar stools not assembled properly (screws missing from the legs). The delivery guys took parts from the damaged chair to salvage the other two barstools. I was then told by customer service the six dining room chairs I ordered were on back order and that I should’ve been notified by the sales rep., to say I was outraged is an understatement. I had a Business dinner party planned for Sunday and no chairs for my guests, as I just moved into a newly constructed home. I called the store an requested to speak to a manager and the customer service rep told me the managers were all busy and would get back to me. Still waiting!! They scheduled the remaining items for delivery upon my return from my business travel. I have several issues with this company the sales rep states the items are in stock, the customer service department stated the chairs are back ordered and me as the customer do not have my chairs as agreed upon so it appears the customer service department is being honest and the sales team is out to make a sale. This is absolutely outrageous business behavior!! I don’t blame the delivery team, or the customer service department but I expect more from the District manager and cooperate ownership. I should’ve been given the opportunity to decide if I wanted to go elsewhere to purchase my furniture with it not being available as promised. This is the only location of Ashley y that I have ever had an issue. Again if my dining room chairs are in stock why don’t I have them, and why do I have to rent chairs for my dinner party?? Bottom line is I will never do business with them again nor will i recommend anyone to do business at this location of Ashley!! I will say the delivery team went above their normal duties to fix the two usable bar stools. Very Disappointed!!! Update: I have had the opportunity to speak with two of the upper management executives at Ashley furniture. We spoke about the quality control issues with the furniture that was delivered, the misleading information regarding availability of furniture by the sales associate and the response by local employee/manager in the store. I have faith that these issues will be addressed, corrected and that the outstanding service I have been accustomed to will be reestablished for future customers.
Elsa was very professional and help me to find what I needed
Julian provided me a great service! I will reccomend his service to my family and friends!
Delivery on time and everything I ordered was there. Dropped off and set up quickly.
I was extremely happy with the dinner table I bought yesterday. Mary was kind and helpful . Thank you for your attention! Be back ! Beautiful store.
Had a very easy going experience. Found exactly what we wanted. Chris Holland went above and beyond to make sure we had a great experience. Would recommend 100%.
Pleasant shopping experience and Elsa was so informative and helpful.
Lance was great and very understanding. He worked with us and never pushed us to purchase anything we didn’t want.
The staff was very nice and they help me to find my dinning room set ♥️🤗
Jennifer was my salesperson she was great she help pick the best mattress for bed and chairs beautiful Thank you so much
Edwin Restrepo The salesman it was very, very nice very patience very acknowledged excellent employee. What I don’t understand. Is the bedroom set I was looking on it was 4300 and some dollars. I just find the other site who sell the exactly same bedroom set from $2000 less. I think I should have a better price on Ashley store.
Excellent service and furniture, they took the time till we found what we liked at the best price 👍
Great salesman very knowledgeable, answer all the questions that we had
Had a positive experience purchasing an accessory at the Stuart location. Nice selection.
Miguel was very professional in helping me with my purchase. I will come back with future purchases.
Had a recliner in mind, and Shane gave us some options, we came away very happy with no hard sell. Great purchasing experience!!
-Understandable -King -Very Patient & - Knowledgeable
Hibo was great! She helped me find exactly what I wanted. She was so personable and friendly!
Look no further…This is the place to shop!!!! I am soooo very pleased with City/Ashley’s Furniture. I previously had an issue with some barstools, but they made every effort to swap those barstools out, and I am a happy satisfied customer now. I LOVE my new barstools. City stands behind their products! The customer service was absolutely wonderful especially Steven Hocker, who fully investigated the problem with my orders and made sure the problems were corrected. In addition to the barstools, I ordered a bedroom suit and a beautiful floral arrangement, and I love my furniture! Great furniture for a great price along with great customer service and prompt delivery equates to success for doing business with City! My experiences with City/Ashley’s were truly amazing and I highly recommend them. God bless!
I used Ron Nottelus at City Furniture for furnishing my home and he was excellent to do business with. He was very knowledgeable about the stores inventory. He is the best .
Robert, my salesperson was extremely helpful. Explained everything!!!
Our salesman Rich Adams was awesome👍🏻 Can’t wait to get our amazing furniture!
Started out rough, ended great.
Devin is pleasant, he went above and beyond to see that I was to able to find something that was satisfying to me.
My sales man Roger is very knowledgeable and attentive
Great service beautiful furniture unbelievable prices
Edwin R was very nice and patient.
I recently had the pleasure of shopping at Ashley Store, and I cannot say enough good things about my experience. From the moment I walked in, I was greeted with a warm smile and attentive service. The staff went above and beyond to help me find exactly what I needed and were incredibly knowledgeable about their products. The quality of the products is outstanding. Each item I purchased exceeded my expectations in terms of craftsmanship and durability. It's clear that Ashley Store takes pride in offering only the best to their customers. What truly sets Ashley apart, however, is their exceptional customer service. Any questions or concerns I had were promptly addressed with patience and professionalism. It's rare to find a company that values their customers as much as Ashley Store does. I highly recommend Ashley to anyone looking for high-quality products and top-notch customer service. I will definitely be returning for future purchases! ***Sharon A. --- This review highlights both the quality of the products and the exceptional service provided by the company.
Mary made it very easy for me and my daughter to shop. She know exactly where to go to find the chairs I needed for my dining room. She’s an excellent salesman.
Hibo was a pleasure to work with! She wasn’t at all pushy but would always check we us for questions and suggestions! We found everything we were looking for and more! Definitely will be shopping here for all of our furniture! Great experience
Proffesional and courteous
Great experience with Brian G and Lisa helping me to pick out all my home furnishings. Thank you for the great customer service !!! John
My experience with Ashley Store was very good,my salesperson was knowledgeable and experienced
Robin was very helpful
Hibo did a great job. SHE GREETED ME AS SOON AS I WALKED IN THE STORE AND ASSISTED ME WITH MY PURCHASE. Thanks
Great customer service
Great experience purchasing a new sofa!!
I Ordered my daughter Bedroom Set, the Willowton Collection with the Sleigh bed and foot board with panels, mirror with dresser, two nightstands and spoke to the most pleasant young lady Associate named Kimberly, from the Jensen Beach store. She went above and beyond helping me step-by-step and I’m so glad that she was the most caring, kindest professional associate I wish there more people like her, Kudos to Kimberly! And I can’t wait till next week when they deliver the bedroom set to us, were so excited 😆
Prompt courteous service. Sean took me to exactly what I was looking for. Took my information, next day in and out in record time!
Very attentive salesperson.
Ron was an excellent sales representative and helped us select the best loveseat and dining room set. Highly recommend Ashley Furniture.
Had an amazing experience today. Did not really know what I wanted for the bedroom. Kim Justine was incredible. Great great that when I l left I had what I needed and more. Thanks Kim. You are the best.
Had nothing but a pleasant time with all associated with Ashley furniture. From my beautiful piece of furniture, salesman Anthony mango & delivery team
Gary was our Sales person and he was very helpful
5 starts for Nicolas for always being so helpful. I've had him assist me in 2 separate orders over the last year, he is very helpful and goes above and beyond. As for the company both locations i've been to they do not budge on things that I feel would be appropriate customer service. If I was being told the whole time I would get a $300 credit for accessories and then because I ended up getting approved for 60 month Financing, that's being taken away from me now I just think goes against all customer service values. This has happened to me and multiple locations multiple times with different scenarios. Also I got the warranty on a couch previously and called because the couch was falling apart under 6 months. They never showed app 2 times for warranty appointments. I ended up selling the couch as is on facebook marketplace, losing a lot of money and having to buy another couch. The company as a whole does not care about these issues.
My wife and I had a great experience shopping for a dining room table set, server and foyer table. We highly recommend this store.
Ashley furniture is amazing, wide selection of furniture at incredibly affordable prices. Our sales rep Ronnie went above and beyond to meet our needs. I highly recommend him in their Stuart location.
Richard was of great help! Very attentive l!
Everyone that we came in contact with was very friendly and professional. Placing the order and deciding on a delivery date was very easy.
Hibo was extremely helpful, I would recommend her to everyone for an excellent customer service experience.
Salesperson made furniture shopping a very pleasant experience. Thanks Hibo. Had not shipped for furniture in years.
Miki was our salesman and he was great! He was very helpful and showed us a variety of options. It was a pleasure to deal with him and we will definitely be back.
Our sales rep Mary was amazing!! She really helped us so much!! Thx Mary🩷
Roger was amazing helping me!! What a great man!! Thank you so much!!!!!⭐️⭐️⭐️⭐️⭐️
We had such a great experience, Jennifer was wonderful, very knowledgeable, and easy to work with!
Chris was great. He welcomed me into the store, gave me ideas and pointed me in the right direction without overwhelming me or being intrusive to my browsing process. He also carried my items to the car. Great customer service.
Roni was very helpful and 100 per cent the Gentleman. Very informative. Thanks Roni.
Representative was very polite& knowledgeable. He showed me sofas after I explained what I prefer, he was not pushy.
City Furniture gave us a credit back of $350 from a purchase we did two years ago was awesome. We ended up going in there in the salesman helped us pick out wall art that we were looking for used it towards tha t great company great marketing
Lance was friendly and informative and allowed us to shop without pressure. Store was clean. A little hard to find recliners though.
I came in Ashley’s furniture and was welcomed in. And thank you Rich Adam for helping us purchase our furniture. I can’t wait to receive my furniture soon as well
Hibo was extremely helpful and understanding about what we were looking for. No pressure to get something we didn't want. She made our shopping experience very comfortable .
Amazing service and the don't follow you around LOL but if u do need help and advice, they are very attentive! I literally walked ked around, took a picture of what I liked called and ordered..very friendly and it went by like a breeze.
Great service with a smile, it was a pleasure shopping today.
Ashley Products really dpur my Creativity.💜I found a Beautiful Tall Glass Dome by Diamond Accessories . The price was so Good, I bought two! Wanted to try something different with the decorative balls. It'll be Perfect for Christmas Ornaments I want to Display. Still experimenting, but here they are:
Bought living room, dining room and two bedroom sets August of 2022, noticed the finish on one of the bedroom sets was starting to bubble so I contacted Ashley I was told because I hadn’t taken out extended coverage they could not do anything. Just seems to me if they are a quality furniture store their product should also be of good quality. A year and a half is not a long time for quality furniture to last. Received a call from City Furniture they could not resolve my problem, my recommendation is to be very cautious when buying from City Furniture. I received a call from City Furniture apparently because I didn’t purchase the extended warranty I have no recourse, my question is I didn’t damage the product this is a defect in their Quality Furniture. Beware!
Very good store great clean place to shop
Ron was my Sales Associate, from the time I entered Ashly Furniture in Stuart FL, he provided me excellent customer service. He’s very knowledgeable about the furniture, and bedding which I absolutely love. In addition to that he was extremely patient with me and help me to make the best decision for what I was looking for. Thank you Ron!!
Gary greeted me and my daughter as soon as we walked in the showroom. He introduced himself and explained what the store had going on as far as sales and furniture. We told him what we were looking for and he helped us find it pretty quickly. He was a great help and we certainly appreciated his professionalism and service!!! Will definitely go back!!!
Andy and Mary were excellent very informative and really showed they care. We bought a new house in Florida trying to furnish before we go back to NY n they made it happen. Anything else we need for house will be back at Ashley!!
Jennifer was amazing, answered all questions and helped the husband and I pick out the perfect couch for my bad back. Would definitely recommend.
Adrian was very helpful! He was able to show me the Drystan queen bed frame that I had viewed online.
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We worked with Julian D. and he made our experience extremely easy and convenient. He was very relaxed and did NOT push product. I would recommend him to anyone.
Ashelys' service and online media services are excellent. Furniture was delivered in the time frame we needed to be ready for the new addition to our family. Thank you.
Terrible service Was promised a secure delivery date Was NOT fulfilled and I rearranged my very busy schedule for nothing Cancelled order Went with RTG
Great experience ! Robin & Devin were beyond helpful. Will def go back. Very happy with our purchase.
Devin was very patient, we ran him around the store a couple of times. We will be back!
Our sales person Patrick was outstanding! Great personality and also very knowledgeable about the inventory. Thank you for helping us with our pillows !!
Jennifer spent several hours helping us chose furniture, decorative items and mattresses. She was excellent. Patient and professional
Great customer service,and amazing deal.
Great service
Jennifer and the entire staff were superb. 💯 My fiancée and I came in and were just so happy with how we were treated. We never felt pressured by Jennifer and were treated with such great Customer Service. Would recommend this store 1,000 times. And the prices were Fantastic as well. 👌🏽
My sales Representative was wonderful. Mr. Walcott was very helpful.
Thank you goes to Valmiki for your time and professionalism you managed doing business with me today 😊
Sales person was very helpful worked hard to help me find what I was looking for
Great experience at Ashley’s today! Ron helped my family with getting everything we needed and was able to get us excellent financing!
Shane was knowledgeable and helpful. Great experience.
Purchasing the sofa was a breeze. I was in the store for less than an hr and made my purchase. Sales person Jennifer was very pleasant and took time out to explain everything in detail.
Shane met me at the door as I entered the Ashley store. He gave me full attention and finalized the sale with full knowledge to answer all of my questions. It was very courteous, and made me feel like my satisfaction was of upmost importance. Would definitely recommend Shane for anyone. Looking to make a purchase at this store.
Impressed with the employee Ronnie Todd Who spent time/patience completing the transaction even though the items selected were low cost.
Everyone always helpful
Mary our Sale Rep. Was very helpful
Was trying to purchase furniture for my second home in Florida and since I am in NY, I thought I could just buy up in NY and have it delivered in Florida. That didn't work, since I was only going to be in Florida for less than a week and needed the furniture there while I was there. I called City Furniture since they were the local Ashley store to my house. I got Roger on the phone which worked out GREAT for me. Roger went above and beyond. Sending me pictures and collection names so I can look at it locally. We went back and forth a number of times. Roger was patient, listened to what I needed, gave me his personal number to ensure we got the order in so I can schedule the delivery. If you need furniture and want to deal with a patient, friendly. Knowledgeable sales person. Look up Roger. You won't be disappointed.
Elsa Guevara was a fantastic salesperson. She took the time to assess exactly what we were looking for in regards to furniture and listened to what we said. She showed us several options, but ultimately let us make the decision without imposing her opinion on us. Thank you so much Elsa!
Great customer service and great prices will be back for sure
Your people did a great job bring in the furniture. We were pleased with the service and will recommend to others.
We found what we needed…and when we found out how expensive it was to have the small table assembled and delivered, we were convinced by the salesman that we could do the work ourselves!😉 We are truly hoping this will be the case!😂 At any rate, we loved being able to use our Ashley credits from our purchases last year, towards this one!!!🩵🩵🩵
I came in today to do a re-select for a mattress with Robin at the Stuart, FL location. I wanted to get back into a memory foam mattress but couldn’t afford the price of Tempur-pedic. So Robin showed me the perfect mattress and I couldn’t be more happy. I can’t wait for the delivery so I can start sleeping like a baby again! 😴
Julian our sakes associate was knowledgeable and patient after picking out and paying for a set of furniture and then deciding we wanted a different set he was so pleasant and helpful making the change.
Great selection in all price ranges. Make sure to discuss delivery options!
I have never had an experience before buying furniture as I did today with Patrick Edwards! Very professional, not pushy and extremely helpful! He is an asset to city/ Ashley in your Stuart location!
Julian was very patient with me, and helped me a lot staying on the budget! Thank you all
Excellent service! Our sales rep Nicholas was knowledgeable and pleasant to deal with.
Roger Scott was not only helpful but personnel and funny. I will definitely go back to see Roger on my next purchase.
Wide selection of products. Prices not a bargain.
People are friendly and patient with your shopping process.
Wonderful customer service
The staff were very helpful with our decision on a bed and mattress combo..
The kitchen table and stools was exactly what was needed to complete my freshly remodeled kitchen.
Adrian was incredibly kind and patient with me. I told him what I needed and he made it happen. I've already decided to replace my bedroom furniture and I will be calling on Adrian to help me. It was refreshing to be treated as a valuable consumer.
Bought some furniture and accessories in the past. Just remodeled a bathroom and was looking for accessories- Kimberly was super nice, not overbearing and checked in with me after providing me some space to look around. Ending up buying a small plant that looks perfect in my new bathroom. Thanks! Actually coming back to get something else. So- here’s an update to my last post…I actually went back the week after I wrote my last review and had yet another amazing experience!! Lance Z was so nice. I picked up another small accessory for my new bathroom and Lance Z helped me out. He was super nice and Friendly which made my experience exceptional. Actually the interaction with him made my day- thx Lance and THANK YOU Ashley:)
Lance was a great help from beginning to end. He even helped his load the peice that I chose into my automobile and had a laugh doing it.
I’ll wait for the delivery for my review. As the last time I purchased here I had an unpleasant experience with your delivery man. He was very rude and I promised at that time never to buy at your store ever again but since we received a $427 credit from a prior purchase made 3 years ago, an exception is being made. Time will tell the final story.
Ron our sales person was awesome. He was helpful in all the area's of my wife's choices he new his stuff and merchandise. We made our choice and are very happy 😊 Great experience. Thank You Lloyd Adler
Roger was very helpful in placing my furniture order over the phone.
Ashley furniture has top-notch product and services. Store is always presentable. Customer service is very welcoming.
Sales personnel really know their stuff! And they were so patient with me as I had a lot a lot of questions. Most definitely one of the best customer service I have experienced. Thank you !
We picked out a dining set but needed it delivered immediately. The salesman got the floor manager and made the arrangements for tomorrow! Instead of canceling our order we were able to get exactly what we need quickly. Great customer service.
Yesterday I stopped in the store because I saw a few things online. They ended up not having them in the store but Elsa and her manager Andy were so nice and ordered everything I wanted plus I ended up purchasing wall art and pendant lights. Thank you for all your help
Elsa was the BEST! Great experience, bought 4 pieces and the transaction was super smooth.
Very pleasant salesman, our purchase was hassle free.
I really loved working with Ashley furniture. Their quality, service and suggestions were really incredible. I would highly recommend them..
I had the best experience working with Nickolas. What a wonderful persons and easy experience! If you go ask for him. You won’t be disappointed!
After picking out furniture online, our extremely polite and knowledgeable salesman, Anthony Mango, explained that our choices were not in the store and showed us something similar. He patiently led me from one sofa to another until I found something I liked even better. Anthony also secured a wheelchair for my husband who was having difficulty walking around. We purchased a sofa, love seats and matching coffee and end tables. Anthony made the whole experience extremely pleasant. He was wonderful. We will be returning to Ashley's for other items as the service and displays were marvelous.
Very nice salespeople!
We went to rooms to go and city furniture and Ashley furniture. We mostly like Ashley furniture better due to the fact they have better quality furniture in my opinion. A lot of RTG and city seemed to be made cheap.
Brian made my shopping experience amazing. He attended me kindly.
Awesome….Benson was the best!
Ashley has great furniture and home accessories. They treat you right.
Ron was very helpful in finding exactly what we were looking for. We weren't sure exactly what we wanted but he was very helpful showing us around. He has helped us in the past so we always ask for him when we go in the store
Friendly nice workers
Salesman was very helpful
Ashley stands behind their furniture! Reasonably priced furniture. Great quality!
Excellent
Jr answered all our questions and is very professional. Always a pleasure at Ashley's!
Very happy with the choice options, different styles, Mary was helpful matching pieces and accent pieces, will definitely go back when I need another room
Julian was a great person to deal with, pleasant and patient.
Just purchased another couch through Ashley and City Furniture. Roger was informative, prompt and very polite during the whole process! 10/10 Will purchase again!!
Brian was very helpful, but not stalking, which I really appreciated. He was knowledgeable about the products I was interested AB’s even offered comparable items for consideration. I recommend.
Amazing customer service. We are very happy
Ashley Furniture had what we were looking for. Placed the order in the store with a good salesman, Julian Digiovanni in Stuart, FL. Awaiting delivery. Good experience.
Louis was awesome! Very patient and helpful!
Brian was wonderful.Very helpful and patient.Love Ashley Furniture!!
My salesperson, Elsa, was very helpful!!
Great Staff Great selection
Ordered The couch and the recliner chair from Ashley Furniture. The people were nice at the store when we got the item delivered. There was an issue with the couch to start with and when you’re hitting the button to extend the leg, there are some making it hang up but they fixed it at the time so now, two years later, we’re having an issue with that same area on the couch when you hit the button to put the leg up it’s really jamming up we called for a service appointment. The person did a no-show and being we get a text later on somebody died in the family, so I had to follow up that following Monday with the service department to rebook the appointment again the person did come that week inspected it went to her manager that day and supposedly the manager is Marla had called me that the part was ordered and it’ll take 2 to 4 weeks for it to come four weeks later it never came. I had to call back. The person who looked in the system saw that Marla didn’t do her job right and the order never went through properly, so it never happened so now they had to put the order back in and the girl confirm that it did go through properly this time, very sad. The manager STEVE over saw the issue at hand and gets 110% in customer relations for helping me and my husband. He had the couch removed and replaced it with a new one just before we flew out to new jersey for my husbands left total hip replacement. Were back in florida Feb 1 and between the couch and matching recliner my husband is most comfortable since its high and firm for him to get out and reclines for his post op comfort. Many!!!! Many!!!! Thnaks to STEVE, manager of Ashley furniture for extending themselves to help their customers!!
Our Representatives Nicholas did amazing job, we walked away with a quite of few things, from bedroom furniture to decorative vases. The am very pleased!!
My sales person Benson was very nice, helpful and courteous! Nice experience!
I can only add to this review I can’t make a new one. I spoke to a customer service with my issue below and was told that I was going to get a phone call on February 12 to decide what we’re gonna do with the items that I purchased that are not final sales . Looking for a callback from .customer.. service On December 14, 2023 my husband and I bought a 24 inch three-piece countertop chairs as we got the delivery on that Saturday the 24th inch were too small and I explained that to the sales person that I would need a 30 inch chair. My husband and I on Sunday returned the chairs to Ashley furniture store in Jensen. They were told that I have to take the chairs back and send them to customer service When I called customer service customer service stated that they were final sales. I explained to customer service that they were not a final sales. I paid $321 for these chairs and I want a refund they said call the store when I called the store again on the Sunday , the sales person stated yes, their final sales and you signed a disclosure stating that it was a final sale as I went back to my receipts. I did sign for what I paid for and as I looked at the disclosure there was a zigzag ~signature. I said no one stated that they were final sales they’re not on the floor with final sales sign on them. I explained to him that I will be returning the chairs to Ashley furniture and he stated you can return the chairs and you’ll just be out of chairs and your money because you’re not getting it back. Thank God we paid with a credit card And this will be handled in dispute Ashley furniture store is fraud the disclosures on receipts for customers. Anyone want to see my disclosure receipt that does not have my signature on it. Please reach out to me. I’ll reach back with the copy of my receipt.
Just took delivery of a brand new sofa. They didn’t put holes for the legs to screw into. The soonest they can have someone look at it is next week. Even then, they may not fix it. They’ve offered no sort of recompense for the inconvenience. $1000 on a sofa that I can’t use. This company obviously does not emphasize Quality or Customer service. Beware. Edit: Company was quick to respond to complaint; although I still had to wait 4 days for repair. The repair person was skillful and restored sofa to manufacturer standards. Still only giving 3 stars because you shouldn’t need to have a brand new couch fixed before you ever sit on it. I’ve talked with some other folks who have had or experienced the same issue with this company.
The salesman was very friendly in helping us find a sofa recliner and recliner chair. Great experience !
Chris was really helpful. He had to take care of something and asked Mary to take over. She took great care of us and our need to have our existing couch taken away. Top notch service. Thank you both
Salesman was nice. Furniture quality was good. One delivery person was nice, the other one was not. Delivery guys refused to move our old sofa to a different location 6’ away.
My ordeal with Ashley/City furniture has ended on a positive note. My thanks to Steven who works with the online department for his patience and understanding and helping me fix all the issues that I previously had. My suggestion to all is to work with Ashley/City if you have any problems and let them work with you to find a solution. Thanks again to Steven for all his efforts. I appreciate the positive outcome of my experience.
Roger was kind, knowledgeable, professional and willing to take his time answering my questions. He did not rush me into making a choice. He made sure I was completely satisfied. Ask for Roger S. When you check in.
Lou was a big and great help
Great customer service provided by Roger Scott!
Thank you to Adrain M for your amazing service. Love shopping here at Ashley Furniture.
We had a great experience at Ashley Furniture. Our salesman was very patient with us and we bought the couch we came there to get.
Rich was our salesman. He was very patient and knowledgeable.
She have a great customer service and she’s friendly and she did a great job I really love my hair everyone say she did good
Bryan M. was my salesman and he was amazing! Thanks for a great experience! Will definitely be back.
Horrible experience. We bought 6 dinning room chair on November 28th , early for Thanksgiving. Upon arrival 3 of the 6 chairs had punctures in the seat cushions. We filed all the necessary paperwork plus pictures to customer service. They told us they would send a repair crew to fix them. ( I thought I was buying NEW chairs?) TWICE the repair crew canceled on us. The third time a day was scheduled without my approval. FINALLY on DECEMBER 23 the repair technician came out, took one look and said he cannot repair the cushions. He said they should have immediately replaced the chairs. So I called customer service and NICELY explained that I was totally frustrated with this whole situation and would like them to come pickup all the chairs and get a full refund. (Reasonable request?) they said It was against company protocol to give refunds and they would send three new chairs. SO, on DECEMBER 27th , TWO MONTHS AFTER PURCHASE we have six new chairs.( missing planned Thanksgiving and Christmas dinner.) customer service takes a backseat over profit EVERY TIME! NEVER AGAIN. I’m sure I will get an apology but we are way past that.
Excellent service
On October 28th we purchased six dinning room chairs. We wanted to get the chairs early for our Thanksgiving dinner and they seemed like a pretty good value.We received the chairs on November 4th. Upon arrival my wife immediately noticed three of the six chairs had punctures on the cushions. She followed all the instructions, including pictures of the damage and notified Ashley.They said they would send a repair crew to fix the damage.And here is where it all goes to hell. TWICE the repair crew cancels on us. (Now it's past Thanksgiving and we had to use folding chairs.) the third appointment was scheduled without my approval so I had to change it again. So Finally on DECEMBER 22nd the repair guy came, took one look at the chair and said he can't repair seat cushions. I called customer care( I use that term lightly) , explained that I was done with this mess and to pickup the chairs and want a full refund. The nice lady said it was against their protocol to give refunds and scheduled a date to replace the chairs. No offer to compensate, nothing! Finally on December 27th,TWO MONTHS AFTER PURCHASE! We got all our chairs. Needless to say, we will not be doing any business with Ashley.Nor will my friends and family if I have any say in the matter.
It sucked round table no pedestal not available for 4 week my fault? No compensation
Great store and delivery personnel.
My husband and I are very pleased with our shopping at Ashley Furniture, our sales rep Mickey was awesome took his time with us until we found exactly what we wanted. Thank you Mickey
Jennifer was amazing and helped us find what we came for! We will definitely come back!
Jennifer, the customer service representative, had exceptional customer service skills. She was very patient and thoughtful towards our preferences.we highly appreciate and recommend Ashley Furniture!
Had a great time shopping with Jeanette, she helped me find two chairs
Had another great experience at City furniture and Ashley in Stuart. My saleswoman Robyn was great and when I told her about the spaces I was looking to fill, she pointed me to peices she thought would work. It was great! They had a great promotion going on too! Thanks! I'm excited to get my peices!
Loius Reyes was great, looked up previous purchases and helped with color match.
Awesome service with Ron! Good listener, he can do it all! Thanks Jean-René!!
I bought a dresser from Ashley furniture and a duvet set from City furniture and I’m really happy with it, Jennifer from Stuart store was really helpful and guide me all the way tru my shopping trip also help me with delivery and changing my order! Happy with all! Thankyou!!!
Very nice and professional also didn’t try to force anything and answered all questions we had
Louis Reyes my salesperson was courteous, knowledgeable and friendly. A great help and he definitely simplified our furniture selection and buying process.
Great friendly service.
The driver call in the morning giving an eta the call again when he was enrout for the delivery. Allow me to plan my day.
I had wonderful experience shopping . I felt comfortable and not pressured.My salesperson Julian was very professional and helpful . I will gladly return to make more purchases.
Friendly and efficient
Great store great price
Great staff, very helpful in selecting product.
I just left Ashley furniture and had another great experience with the employee that was working with me and bought a very nice dining table and 6 chairs. I had a lot to choose from and he worked with me until I found just the I was looking for. Thank you very much Roni, it was great working with you and I highly recommend you and the store to all my friends.
The customer service was exceptional. Our sales person Chris was patient and extremely helpful. I would highly recommend this store
Amazing help from miki will definitely be going back to do more business with miki
Great service, wonderful customer experience
Best experience ever go see Edwin Restrepo he was amazing
Excellent and friendly staff. Robin was great and helped us with our furniture decision. Always was trying to find what our taste and needs were. Excellent work. Thank you
We have always had great experiences at Ashley Furniture. My husband and I are repeat customers! Edwin Martinez has helped us to furnish several rooms in our home over the last couple of years. He is awesome and it feels like getting together with a friend when we come in and are greeted with a warm welcome! The prices are fair and affordable and they have a great selection!
I was welcomed by an associate worker Louis whom greeted me and directed me to where I wanted to look around. He then checked up on me and provided answers to questions and was very helpful. He guided me through the sales process and my purchase was made with no issues.
Great experience with Bennett. Polite and Friendly. Another added room from Ashley-Patio Dining Set.
Lance took care of us today and he was PHENOMENAL !! He took his time with us and going forward we will always ask for him ! His customer service was top notch.
Robbie out the park perfect customer service. Go ask for him! He'll treat you so kind.
Wonderful! See Luis, he is excellent
Great customer service as always!
Excelente servicio y los mejores muebles
Jennifer is the best! We found everything I needed and wanted with trial and error and great suggestions! City Furniture and Ashley Home store had everything I wanted and Jennifer made it happen!!
I would definitely recommend asking for Kevin as he is very professional and listens to what you’re looking for and provides great recommendations and most importantly is very honest with you. Excellent customer service would highly recommend shopping at their location in Stuart.
Benson was incredibly helpful and attentive. I was very specific about what I wanted and he was patient in showing me all available options and answered all of my tons of questions before I committed to an accent chair and power recliner sectional from the inventory at the Jensen Beach location
Ben the salesman was very knowledgeable and attentive to my questions
Thank you Alex for the excellent service we had !
Gary Valentin was amazing ! He took his time and very knowledgeable. It was a great experience !
Fast friendly service.
SalesmanNick D. So professional And so helpful. This is our second purchase with him. Sound definitely recommend!
It was great because there was no pressure to buy anything
From the moment we walked through the door at Ashley Furniture, Brian G. was so HELPFUL. We purchased 4 rooms of furniture and I can tell you Brian's customer service is OUTSTANDING. Brian goes ABOVE and BEYOND, not just to make a quick sale, he actually continues to help you AFTER you receive your furniture. He calls/emails you back! He is a salesperson who really cares. It was so refreshing working with him. That's why we've been back to purchase other pieces through him without hesitating. If you want a smooth transaction and quality furniture, check out Ashley Furniture and ask for Brian G.!
Richard Adams was a pleasure and offered top notch service! Thanks Richard!
Do not buy ANYTHING from this store you will be extremely sorry. This is by far the absolute worst furniture store I've ever delt with in my life. And sadly there is nobody to complain to . There are no real managers or anyone who can fix or correct anything . I purchased a bedroom set and after paying someone to move my existing furniture and taking time off work they called me the morning of the delivery to tell me the dresser was damaged and another one would have to be ordered . So here we are 3 weeks later, hiring another person to move my existing furniture, and taking another day off work. I phoned them yesterday to make sure all my pieces were in stock and in good order, I was assured they were . So here we are this morning as the truck is pulling up and my excitement is growing. 2 men walk in carrying pieces only to then inform me the dresser once again is damaged and was not being delivered. So I've now lost 2 days of wages and $200.00 hiring people to move furniture. I should also add that another person was taking my old furniture and they too hired someone to move the furniture to thier house. .PLEASE do not buy ANYTHING from this store. I just also found out how they get away with such terrible customer service. They are NOT an Ashly furniture store. . I spoke to the corporate offices of Ashly and they told me it is not owned by Ashly. They simply pay a license fee in order to use the name. And they are not a franchise either. . Do not use them
Staff has been very helpful and accommodating through my moving process and having to call them a million times and makes changes to orders.
Best customer service experience from Adrian, thank you for your patience and time 😊
A very good experience. Very helpful sales person
Amazing customer service. I love this location! Ask for Jennifer Riegelsberger if you go there. She is very nice and helpful! She really looked out and gave me the best advice. She was also so quick and efficient. Thank you so much!!!
Adrian Maige was knowledgeable, professional and helpful. Thank you.
we had the most awful experience with our delivery. Very unprofessional from start to finish. Either in transit or moving into our how the leg of our couch was broken. They moved things without asking if it was okay, banged into doors and walls. But the absolute worst part was one of the delivery drivers had a band-aid on, while setting up our brand new couch their bloody band-aid came off and stuck to our new couch, sticky and bloody side down. No one fessed up to it being theirs to apologize. One of them quickly picked it up after my husband pointed it out and remarked how disgusting it was. I don't know their names because they never greeted us and told us. Then dealing with customer service after was a nightmare. We started with a call from a gentleman named Keith. He did not solve the issue. we moved up the ladder talking to the next higher up 3 separate times. Still currently waiting on a call back from someone. No one was helpful. We paid for what we were told was a white glove delivery and set up. It was far from that. The leg of the couch is not resolved as no one has called back to arrange set up or for the promised cleaning. Our salesman was great to work with but the delivery and customer service is atrocious.
It was great as always they have a lot of options and Robbie was really patient with us and did a wonderful job. Thanks
Ron is a very informative as well as listening representative. Not pushy and obnoxious like so many sales people are. It was easy to make decisions and get exactly what I wanted. Thank you for Ron. And my furniture.
Had the best customer experience at the Stuart location. Ron was so helpful, informative and patient. I will definitely not hesitate to shop at this location in the future.
Ronny was amazing. He went above and beyond for us.
Love my new kitchen table and chairs. Thank you Elsa
The salesperson took their time to make sure we were happy. Furniture delivered today and it looks great.
The associate that helped us was Lisa at the Pineapple Commons, Stuart branch. He gave us time to look around and gave us information on the pieces we had interest in. Staff was friendly and very courteous.
Ron, sales representative was very helpful!! I love my stools and cannot wait dor them to be delivered tomorrow.
My experience was far from pleasant. 1st. No call or text to give delivery time, randomly shows up. Says wrong number. 2nd table was chipped didn't notice until gone called my salesperson Edwin R. SIX messages to this day NO RETURN call. 3rd set up a repair visit no call or text shows up at 7pm. They exchange table next one, DAMAGED again no notice of arrival, randomly shows up. Three tables later FINALLY a damage free product. I tried to get my number changed to my actual number to no avail EVER time I called.
Good service, no pushy and willing to listen to the customer needs and to satisfy our needs!
Very nice people. A pleasure to shop here.
Roni did a wonderful job finding us the perfect table for our kitchen.
Julio/Julian and Donald were amazing. They gave the best customer service. Very informative about the dinning set we purchased and made the purchasing process very simple. They at a 10 star review. Stop by the Stuart, FL Store if your in need of furniture and want a rewarding experience.
Roger S. did a great job throughout the sales process. He has gone above and beyond. Highly recommend and very happy with me experience.
The sales associate Roger S. is absolutely fantastic. He has gone above and beyond to help me. He has made the whole experience very enjoyable. Highly recommend!
My shopping experience at Ashley furniture was very pleasant. After explaining toJennifer what I was needing she spent a great deal of time showing me the pieces that suite my needs. Thanks to her expertise and patience I was able to find exactly what I was looking for. I will definitely go to Ashley for any furniture I may need in the future. Thank you Jennifer.
Julian was so helpful to me and patient. Thank you Julian
Jennifer Reilsberger and her manager did a great job helping find what we needed.
Nicholas was so helpful and made sure to find something that fits our needs and requirements.
Both Rich and J.R. ( Wallace ) were great. They showed us everything and helped us to get the best bedroom set for us..
I have seriously considered if i would write this review and decided to move forward just in case it may be helpful to someone else. My mother had purchased a bedroom set from Ashley's she spent about $3700 for a bedroom set that she loved. The first issue occurred when the furniture was delivered. There was some issues with the paint so we called customer service and they had someone come out to fix the issue twice. The second issue occurred when we were moving the furniture one the legs broke off, then there was a matter the paint chipping on multiple areas, and lastly some areas have discoloration on top of the dresser all of which is upsetting being that for the cost of the furniture we expected a better quality. The final issue is after all of this happened we decided to call customer serv to which we were told the insurance that was purchased on the furniture had expired 3 days prior therefore there is nothing they could do and in addition the set has been discontinued so we cannot replace the broken chest. I am frustrated that nothing could be done and disappointed that they did not care to make any real solutions to my problem. So in conclusion to this long review 1- if you purchase from this company expect the quality may not be up to the price point. 2- purchase the insurance and if there is any problems be sure to address the issue before it expires they make no exceptions. 3- do not expect the company to go the extra mile to ensure the customers return business.
Jennifer was very helpful. We have always shopped at Ashley's for our sofas ,dining room table and chairs. The staff are kind , professional and the furniture is solid.
I had a store credit of $660.00 for furniture i brought in 2023 my credit expired 2wks ago I call the Store and talk to a gentleman name Devin Collis he told me no problem come see him When I tell you this guy was so nice so helpful to me he went beyond and above to put a smile on my face and make me a happy customer I will always come back to this store and see him as my salesman when ever I'm in the market for furniture Thank You ASHLEY Funiture Store of Stuart fl Sign Wayne Nowell (Happy Customer)
We enjoyed our experience. Salesman was very knowledgeable. It has not been delivered yet. We’ll check in after that.
Very nice n thoughtful salesman
Sales associate was amazing
Very much enjoyed my shopping experience with Ashley Furniture. Salesman Patrick was very nice to work with, no pressure, very helpful, very patient. Rebecca the interior designer, was also amazing to work with. Totally worked with my tastes in mind and helped fine tune my choices so that everything coordinates wonderfully. Can’t wait to see it all in my home! Have shopped here before and will definitely be shopping here again!! Thanks everyone for your help!!
Service was excellent.
My experience at Ashley furniture was very pleasant. Louis Reyes helped me. He is very personable and knowledgeable. Ask for Louis.
We needed new bedroom furniture. Of course we wanted a sale.. so we shopped around.. when we walked into the store Mary Conway didn't push she only smiled and was kind.. when WE were ready she took care of all our needs and more. She is the reason we will return to the Stuart location.
Helpful and knowledgeable associate Jennifer! Thank you for helping our family add to our already amazing bedroom set.
Good 👍
Great sofa for my sons first apartment! Salesperson was terrific.
Shoddy product poor customer service 😢
Anthony was very helpful and attentive to my needs for a particular type of couch. He was very professional and patient. He was also very thorough in reviewing the warranty and delivery process. I would definitely shop there again.
Robbie was excellent. He walked through the both stores with us like 5 times until we decided on what we wanted. Great sense of humor and excellent customer service skills.
Excellent help from the sales person , Kyle
Had the best sales person help us!! He was so accommodating and knowledgeable! Made all the difference in the world!! Thanks Ron☺️
Found everything I was looking for!
I couldn’t hate a store more. Worst experience ever. Had delivery drivers yell at me and then they run these fake promotions and they you try to apply the coupons and they’re like oh sorry those don’t work you’re going to have to call the company that issues the coupons. Like no i don’t have time to sit on 8 different phone calls to use a $25 gift card. Employees and managers do nothing to help. Just a ridiculous excuse for “management” and “customer service” Just go on marketplace, because the furniture they’re selling here isn’t worth the ridiculous prices as it is, and definitely definitely not worth the headache they cause. I’ve been more stressed out by City Furniture/Ashley Furniture during my pregnancy than any other part of being pregnant. If my baby comes out frowning I’m blaming city furniture because of how annoying they’ve been during my pregnancy. Customer is never right at City, spend $700 and get yelled at.
Donald was excellent to deal with. Donald was helpful, knowledgeable and not pushy in any way.The store had many options. Looking forward to doing more business here. Highly recommend!
Great services and products
Great experience at Ashley Furniture today. Found the table I had been looking for with the help of my Salesman Garibaldy Valentin. Simple, easy and quick process. Great job. UPDATE!!!! Furniture had chips, rubs and chunked flaking paint. Submitted a claim same day as delivery and was promised a calm within 48hrs to discuss repairs. No one called OR emailed in a week, not was my email to my salesman returned. Finally I called 3 times a week later to both customer care and my salesman. I received a text from an automated system the next day about addressing repairs. I was overwhelmed with the lack of concern or priority. No one was accountable after the sale was finished. We will not be furnishing the rest of our home at Ashley Furniture for that reason alone.
The customer service that I received
Great selection and good prices. Roger Scott was a pleasure to work with.
Good quality Friendly helpful sales personal Roger Scott Fast delivery
Gary was extremely helpful and listened to my concerns!
The furniture is quality and the customer service was quick and friendly.
Nicholas DeSimone was awesome. He was able to accommodate our choices and provided thorough explanations.
Kevin Nicholas was very kind and helpful so good doing business with him at Ashley
Anthony H knows his stuff!
Nicholas desimones was very professional and very up front about what we were getting and was not just trying to get the sale over and done with and take our money like a normal sales rep. Will definitely be doing business with him in the future.
Be sure to ask for ROGER SCOTT if you visit City Furniture. Roger is willing to go above and beyond to satisfy his customer. He makes sure all questions are answered and he is not a “pushy” salesman. An AMAZING man and employee. Joy West PSL
Easiest and friendliest transaction I’ve had with a business in awhile! My salesman Ron was amazing and met every need and question I had.
Rep was very awesome and very helpful
The sales rep was very friendly, knowledgeable, patient, and accommodating
Excellent assistance with Elsa Guevara
Good service.
Sean O’Brien was amazing! He was super helpful and full of great information! I purchased several items right away! Sean allowed me to browse without feeling like I was being followed or stalked! He also was able to help with me with a price match, originally said to be not available. He did a great job! It’s the salesman that creates the experience. Mine was awesome!
Excellent experience! I recommend Ashley furniture.
Great service. The staff was very helpful, and I got next day home delivery for free.
Nicolas DiSimone ,my sales person, gave me awesome advise and helped me select the perfect furniture items for my new house! Ashley shares show room space with City furniture. Great combination!
Lance was our salesperson in Stuart and he was extremely helpful and professional! We came into the store 10 mins before closing just to quickly check on the availability of bedroom set and we wound up buying a dresser, so it took until past closing. He never made us feel rushed or anything! Will definitely ask for Lance when we need our next piece of furniture!
2 stars only because we bought a previous item and had no problems. Today was a different story though. They have financing that is available and on their main website but they will not honor it. They definitely lost a sale today. Edit: 1 star 🌟 after all the phone call hassles. That's all.
The furniture is great quality, the service was excellent, the showroom is beautiful, delivery went smooth! Love my new table!
Great customer service ! Answered all my questions !
Customer service is 2nd to none
The employee, Edwin Resardo in the Stuart FL, he was very knowledgeable and took the time to shows us all the recliners in your business. We love the furniture, we ended buying two reclining couches, instead of Love Seat. So the couches look fantastic in out house
I love shopping at the store for all my needs. Great customer service.
Very nice people got what we wanted
Anthony Manganaro was amazing, highly recommend going to see him when you need furniture. Loved the selection and quality of Ashley.
Edwin Restrepo was very helpful and knowledgeable, my husband and I had a excellent experience
Great salesman Alejandro. Good selections and great prices!
I had a store credit coming because of furniture I previously purchased there. With this credit I wanted to pick up some knick-knacks and there were many to pick from.
We had a great salesperson that helped with everything we were looking for, to furnish a new home. Lots of great selections to choose from. Thanks again for all your help Brian!
I new what I was looking for when I walked in the door. Benson was standing there and immediately asked if I needed any help. Showed him a picture from my phone of the chairs I was interested in. He knew exactly where they were located in the store. Gave me the Internet sale price. Offered extended warranty with no pushing. Everything done in about 20 minutes. Can’t wait to get my beautiful new chairs! Thank you Benson for being so kind and knowledgeable. You really made my experience pleasurable.
The salesman Chris Holland was very patient and not pushy. Has a great personality and was very accommodating
Very Helpful and nice and friendly Salesperson
I had wonderful help from Ashley’s employees, I would definitely go back!
Quick and easy transaction. Huge inventory, which is stellar since we are so picky. Benson was a fantastic sales person and not pushy. Highly recommend. 🙂
Beautiful things
Kim and Donald were on the top of taking care of their clients. They were very understanding, nice , patient.
You will be treated with respect.
Very helpful sales person
2nd time to the store this month Alex B. Was very helpful and we got a great mattress , came back for love seat today very satisfied with customer service, timely delivery and quality!!
The seller courtesy, that give Us a confidence to choose anything we need for our house like kitchen, bedroom, living room and porche, and the price that are exelent with quality and plussss’
Our salesman Louis was amazing. Very kind and knowledgeable. He even assisted us to our car with some items we bought. Thank you again.
Awesome service, great quality Furniture's, and Mr Lewis was great and he represented the company very well.
Anthony at the Jensen store was helpful and patient as we made our living room set decision! Super happy with our purchase!
We had a beautiful experience and they had everything we wanted! The sales people were so nice and made it seem Like we had all the time in the world to look and decide.
I was very pleased with the service I received at the Ashley Furniture Store. My wife and I initially intended to buy an accessory for our tv media console. But while browsing the showroom, we were curious to learn more about the tempur-pedic mattress. We approached the sales representative that greeted us at the door and offered his assistance. Ed Martinez exemplified true professionalism and exceeded all of my expectations. I was very impressed with the mattress product that he was showing me. He was honest and able to answer all of my questions. I was so impressed that I purchased a new king size mattress and bed to replace my existing Queen size one at home. I was also impressed that the managers took the time to say hello and see how things were going. Such a commitment to great service is to be commended!
I highly recommend Ashley- City Furniture in Stuart. I just bought two new dual electric reclining couches from them. They have quality and stylish furniture at a good price and they stand behind what you purchase. I have established a great relationship with my two Sales Associates, Lance and Devon. They are FABULOUS!! They're both very friendly, patient, knowledgeable and professional. Actually, the entire staff at Ashley Furniture are great ⭐️⭐️⭐️⭐️⭐️
The salesman was very nice ,take all his time to go on any little details. Everyone was so nice
We stopped in last night to look for reclining sofa and love seat. I laughingly told my husband to get ready for the vultures! But I will say, Robyn C was a fantastic sales rep! She kindly greeted us and listened to our wants and needs. Then showed us pieces that were our style, gave us great advice and suggestions. we found the the perfect sofa and love seat! It was a very easy transaction and we will definitely return to Ashley’s! ( requesting Robyn of course!)
Mickey was my sales associate and he was very helpful,efficient and personable.
I was in the hospital and really couldn’t leave to finish paying for the sofa. Anthony Hunter went out of his way to help me. I’ve looked long and hard for something I liked and Anthony made my wish come true.
Our salesman, Devon, was knowledgeable, courteous , and a pleasure to work with.
Always a great experience shopping at City Place/Ashley furniture. Prices are competitive, nice selections to choose from and the staff has always gone above to help you. We were fortunate to have Christina Gomez greet and work with us and she was awesome, friendly and courteous and knows how to take care of you. Thank you Christina!
Mary was soooo helpful and never pushy! She was such a pleasure to work with. We are definitely coming back every month to her until we get our house fully furnished! Thanks Mary, your the best! - Bernice and Ray
Matthew was so very helpful. He took his time with us to explain everything about the mattress that we were interested in.Thank you Matthew for being patient with us.
I have an multiple sclerosis and I had blurred vision on the day I was ordering my furniture and it was really hard to use the computer. A gentleman named Matthew did everything for me explained everything and my delivery will be here in a couple of days he was so helpful and it was a pleasant experience. Thank you.
Our salesperson, Brian Goldenberg, was terrific! He helped us to pull look’s together for our living room and dining area that flow into each other. Great selection and I will definitely be going back!
Ron is amazing 👏 was able to assist us in a professional manner, We will work with Ron going forward as we have other home 🏡 furniture needs.
Sean O’Brien was extremely helpful in selecting furniture & accessories. We have purchased many pieces for our home at Ashley Furniture & City Furniture. Excellent value.
Very good experience!!!! Lance our sales rep. Was awesome!!!! Was very thankful and informative 😊😊😊
muy buena atecion Alex Banuelos .
Kim Jestine was very patient and helpful in assisting us in selecting our furniture. She took the time to explain and answer any questions we had in detail.
They have good sales at Ashley. Once again Nicholas & Benson helped me throughout everything.
I had a fabulous experience at Ashley. Randi helped me find a great living room set at an amazing price! I am excited for delivery and to see it in my new room. Thank you, Randi!
Kyle was Fantastic!! Best Sales Person!!
Fantastic furniture and customer service.
Good selection and good price, I've been helped by Matthew at Ashley's in Stuart, FL and he is amazing, #1 customer service, thank you for the attention, I will definitely come back!
Elsa Guevara was exceptional with helping me and her product knowledge
Not pushy or in your face.Able to take our time and walk around making sure of our decisions
Marcus J was very friendly and insightful. He made our trip fun and helped us choose the perfect sectional for our living room.
The sales person was informed and provided any information required.
Excellent experience, very professional worker Brian Goldenberg. Thank you so much
Robbie was awesome. No high tactic sales pitch, just good conversation of what I was looking for. They didn’t have what I was looking for in the store however he showed me some options. I came home measured and called him back. Of course I still went with my first choice which once again was not in the store but we had it delivered in a week. I will say Ashley furniture pictures are exactly what they are. The drivers were kind, meticulous in putting our bedroom together. It looks great. Thank you Robbie for an awesome experience! And thank you drivers for getting it to our home and doing an awesome job setting it up! What a team!!!
Enjoyed a great experience with Patrick while shopping for wall art and area rug's.He was very helpful and provided sound information while we considered different options. Great sales person. Jim & Maureen.
It was a comfortable experience. There was no pressure.Kyle Cunningham , our salesperson, was very informative.
Omg! Elsa is so amazing! She’s so informative, and takes her time to explain everything to you throughout the entire process. Extremely personable and made the buying experience a breeze, and this is coming from someone who gets anxious about making big purchases! Thank you so much, Elsa!
Quality furniture, good and large selection at a fair price!
had the best experience my sales associate was great he mew exactly what I wanted and helped me he was very helpful and certious thank you very much Benson Jacquecin you were awesome help
It was a wonderful experience. Mary was great, not pushy and very knowledgeable. All sales associates I came in contact with were superb. I will continue to be an Ashley furniture customer.
Anthony Mango was amazing to work with. Helpful and very sweet.
Ashley has beautiful decorations and accessories for all homes and styles.
Very friendly and accommodating Installers did a great job.
Good choices in furniture and very good sales people. Mary Conway was very patient and followed up until my sales, delivery and mattress cover were all done to satisfaction
Timely and courteous news
great selection, great deals, great prices
we had a great experience with Nick! he was awesome and really worked with us to get our dream Living room set!!!
They have nice furniture and customer service was excellent.
Christina G. was pleasantly friendly and very knowledgeable. She made my buying experience worthwhile! ⭐️⭐️⭐️⭐️⭐️
There was so much of a selection and such beautiful furniture. The staff was very helpful and friendly. I will definitely be going back.
Mary was great in the Stuart location
Excellent customer service. No pressure. Thanks Alex
Helpful sales people. Great selection. We’ve gotten delivery so quickly.
Went in to get new bedroom dresser so many pretty ones to choose from..but salesman Wallace Arters was very patient with me with all my questions and waiting until I finally decided on a piece I love. Very happy with my decision of going to Ashley’s.
Yes, I would recommend Ashley furniture. The atmosphere is great, The display furniture is easy to see. My sales person, Sean O’Brien was very kind soft-spoken and helped me find the bedroom furniture that I was looking for. He also offered us different options. We bought a bed,mattress, and a dresser. Thank you Sean.
Anthony at Ashley furniture just started about a week ago. He was very knowledgeable and helpful with all of my questions. My transaction for purchasing a bed room set went very smoothly. There was a discount that I noticed, after the transaction, they went back and applied it to my purchase. I am happy that I decided to go with Ashley furniture.
This was my second time purchasing from Ashley. Both times i received professional service in a friendly atmosphere. I highly recommend it.
We really like the furniture and our salesperson Justin is great.
Friendly and helpful ,with good furniture and accessories .
no pressure. just nice employees asking if we needed any help. Edwin was extremely helpful, and went out of his was to help find additional items I was interested on. thank you so much. I recommend this stuart store. A lot of great items to choose from
Shopping at AshleyStore-Stuart Fl was a great experience. The sales rep Sean was great and very friendly and helpful. I would recommend AshleyHome-Stuart to all my friends and family. 👍
Amazing experience, fast and I get my pieces delivered free.
Our salesman Ed Martinez was very helpful, and easy to work with. Bought 2 couches and a love seat for our complex
Gave was so helpful today. He saw that my husband was frail and went out of his way to bring product to us. Thanks sooooo much
Very friendly. Sales person Elsa was wonderful to work with. She was very helpful and guided us in the right direction. We took our time and made the purchase. The prices are very reasonable. Haven’t received the furniture yet but hopefully it will be a good purchase.
I went looking for a Love seat priced moderately. Service Rep Judiannn Velez assisted. The item that I wanted was not in the color. She suggested a few places after asking where I lived. I returned the next day and was greeted by Judiann. She asked if I found the item that I wanted. I ended up purchasing the loveseat. She was courteous, professional and so helpful. I would definitely recommend Judiann to anyone. she gives great customer service.
Devin was who helped me through out my time at the store. Made the process very easy. Will be shopping here again!
Mary was Awesome…. She even walked around both stores with a dinning room chair to help find table to match…
Louis Reyes was very helpful and patient with us as we picked out furniture for our new home. Great customer service!
great selection. Nice sales staff.
We have been looking for a small square table & chairs for a very long time, today we found it at Ashley - thanks to our wonderful salesperson from City, Mary Conway! While there we were very impressed with the wonderful selection of accessory pieces to complete any area! We will be back
Customer service with excellent
Customer friendly and great inventory. Enjoyed spending our credit!
salesman was exceptionally polite and patient. He was very helpful educating us on all the different styles and pro and cons. I found the quality to be better than Rooms to Go
Great service by sales rep Mary. She was super helpful. Store was very clean and had a large selection
People friendly, prices isn’t bad either
It was a very nice experience Steven our was salesman couldn't have been more helpful.
Couldn't be more pleased with our experience purchasing from Ashley Furniture/City Furniture .Our salesperson, Edwin Restrepo was excellent. He listened to what we were looking for and guided us without trying to oversell for our needs and budget. Delivery was excellent. Kudos to the team! Love our guest room bedroom set.
Great service and customer service manners. Will go back!!
Ron N my salesperson in Jensen Beach was so wonderful and patient. I was shopping for furniture for my Dad at his new assisted living apartment and Ron took so much time to help me pick out the best most beautiful items with my Dad’s safety and comfort in mind.
You can always find beautiful furniture there.
Johnathen was the Best! Great experience
(Translated by Google) We purchased a dining room set in October 2022 and in early 2023 we noticed that the dining room table had a bubble. We immediately called customer service to inform them as we had also purchased the warranty. First the inspector agreed to come on a Thursday and showed up on Tuesday of the following week. He checked the dining room, he made some repairs to the chairs that had arrived loose, the inspector's colleague made a bad joke saying that Cancer had appeared on the table. We told him that we had used the dining room very rarely, about 4 times because we used the island counter. After several days I called customer service to find out what had happened to my case and they answered: unfortunately that was not covered by the warranty and that they were going to give me a 20% discount to buy another dining room. I thought it was disrespectful and mocking, I asked to speak to a supervisor, they didn't want to pass me on to anyone and after insisting they passed me on to another person and told me that according to the inspector the dining room had spilled a gallon of water and that's why the bubble. I don't know where he got that from and the dining room had never been used and liquid had never been spilled on it. Very sad because at only 4 months old he had a dining table that cost $2000 and it had broken. I take photos of the dining room from all angles and go to the store and am greeted by a very friendly manager, he tells me that it is over 20 years old for Ashley's furniture and that it is not wet because there is not a stain around it. the bubble. It appears completely dry, which may have been lifted by delamination of the veneer. I sent an email to those responsible for customer service and after more than a month they have not given me any type of response. It should be noted that in my call to customer service I asked for a qualified person to come look at the dining room and they told me they did not do a second inspection. A month after my complaint in the store we called customer service again and they told us that the only thing they can do is give us a 30% discount so that we can buy another dining room. It should be noted that the email from the store manager was of no use since they never paid attention to said email. (Original) Compramos un juego de comedor en octubre de 2022 y a principios de 2023 notamos que la mesa del comedor tenía una burbuja. Inmediatamente llamamos al servicio de atención al cliente para informarlo, ya que también habíamos comprado la garantía. Primero el inspector accedió a venir un jueves y se presentó el martes de la semana siguiente. Revisó el comedor, hizo algunos arreglos en las sillas que habían llegado sueltas, el compañero del inspector hizo un chiste malo diciendo que en la mesa había salido Cáncer. Le dijimos que habíamos usado muy pocas veces el comedor, unas 4 veces porque usábamos la encimera de la isla. Después de varios días llamo a atención al cliente para saber que había pasado con mi caso y me contestan: lamentablemente eso no lo cubría la garantía y que me iban a hacer un 20% de descuento para comprar otro comedor. Me pareció una falta de respeto y una burla, pedí hablar con un supervisor, no me querían pasar a nadie y después de insistir me pasan a otra persona y me dicen que según el inspector el comedor tenía Derramó un galón de agua y por eso la burbuja. No sé de dónde sacó eso y el comedor nunca se había usado y nunca se había derramado líquido sobre él. Muy triste porque con solo 4 meses tenia una mesa de comedor que costaba $2000 y se le habia estropeado. Tomo fotos del comedor desde todos los ángulos y voy a la tienda y me recibe un gerente muy amable, me dice que tiene más de 20 años para los muebles de Ashley y que no está mojado porque no hay una mancha alrededor. la burbuja. parece completamente seco, que puede haber sido levantado por la delaminación de la carilla. Mando un email a los responsables de atención al cliente y después de más de un mes no me han dado ningún tipo de respuesta. Cabe señalar que en mi llamada con atención al cliente pedí que una persona calificada viniera a ver el comedor y me dijeron que no hacían una segunda inspección. Un mes después de mi reclamo en la tienda volvimos a llamar a atención al cliente y nos dicen que lo único que pueden hacer es darnos un 30% descuento para que compremos otro comedor. Cabe acotar que el correo del gerente de la tienda no sirvió de nada ya que nunca prestaron atención a dicho correo
I knew what I was looking for before I went into the store, I walked around by myself for almost 45 minutes before I could find someone to help me. I walked past 5 sales people that were just sitting around talking to each other, twice, and still had to approach them to ask for help. I was then given false information by the sales person ( unbeknownst to me at the time) and was charged for services I was told I would receive but did not. One piece of the furniture I ordered arrived damaged, and another piece broke 2 days later. Would not ever shop there again.
excellent service with Ron Nortelus as our salesman. He listened and showed us exactly what we wanted. We will shop Ashley again.
Do not buy from Ashley or City, unless you want to constantly return ir exchange then return damaged items from lamps to media centers. No customer service representative will help you or delivery, no one returns calls. They contact thru texts after you file a claim .we walked into the store several times and just kept demanding our money back.
Out experience was fantastic. We drove 2 hours to get our furniture and our sales person, Sean O’Brien was fantastic.
Great Customer Service. Gabe Cordero Rivera was really helpful.
just love it all in general and employee I had was great
The service was excellent by both of the salespeople. I would highly recommend your store to all of my friends.
Found exactly what I was looking for here thanks to Matthew! He was so nice, knowledgeable, and exceptional at his job! Thank you so much!
Pleasant, knowledgeable salesperson: Patrick Edwards.
Anthony was very helpful and patient throughout our purchase.
My sales man Nick Desimone was the nicest guy to do business with..went into detail from purchase to delivery..
Mary was our sales associate and she was so pleasant and knowledgeable. Large selection.
Kim took her time to help us and let us go separately when we wanted
I came in today prepared to buy a formal dining set, sofa table, coffee tables, and a formal office desk. I had a list of items I was interested in and wanted to confirm I liked them in person. After spending an HOUR walking around the store pushing my stroller, I left. not a single employee greeted me, asked how I was doing, or offered to help as they saw me carry pieces of furniture between tables to match the set I liked. Employees stood around in red shirts chatting amongst themselves at the cashier stands or hung out on their phones at the front greeting station. It appears the sales management team at this store needs to be replaced with someone who can lead by example and show their team how to sell to customers. I even went so far as to walk around and smile and say hello to a few employees to attempt to engage them- nothing. Instead, I walked out with pictures of the SKU numbers so I can go home and find another store who carrys similar items to give them my business. such a disappointment for what should have been an easy sale.
Ron is a very knowledgable sales agent on their products
I love Ashley and City Furniture is Stuart. All of the sales associates are always patient with me and I am a picky person. From Christina, Justin and Gab they have all been helpful.
great customer experience service. they have some great stuff. quick delivery too.
I like the furniture and the price
Pleasant staff. Had what we needed. And our sales person, Robyn, was pleasant and very helpful.
Had a wonderful experience with our sales rep David! He was very efficient and helped us make great choices for our new home.
Ed Martinez was extremely helpful and listened to our questions as to the furniture we wanted to buy. After showing us different pieces we decided on the items and placed our order. A pleasant shopping experience.
Our sales associate Robyn Chalmers was very helpful and we recommend her highly.
Very good customer service. The associate that took care of me was very professional. Matthew Kempf was very courteous. A pleasure to find sales associates that are courteous and professionals
No pressure but contacted upon entering store. Told clerk we we’re looking for a specific dining table and took us right to it and said he was available if needed. We looked at some other tables but decided on the one we originally came in for. Process was quick and we were out the door in 25 minutes. Thanks Miki!
Great, low pressure, sales...it was a pleasure shopping here.
Great Customer Service, Excellent atmosphere to buy furniture, knowledge salesmen. Wonderful shopping experience.
They are very nice and they take their time with the customer 👍👍
Excelente Atencion. Mucha variedad!
salesman took his time to help me find items needed.
Brian greeted us today and was very patient with me. I am looking for a specific item, and found it plus a few other suggestions by Brian. He was very helpful and a pleasure to work with.
lots of beautiful choices and friendly salespeople.we purchased furniture there last year and went back today to get a recliner.
Ashley Furniture Jensen Beach, FL Amazing Staff & Beautiful Furniture Selections
The purchase experience was a good one. Lousie explained every detail of the product as well as the financial possibilities
Devin was very patient and polite. He provided excellent service and assisted with finding the most affordable purchase.
Services and selections are great!
helpful petsonnel excellent choices good quality furniture
The customer service I received at Ashley furniture was amazing. The associate working with me, Judiann, was so patient with me. Their stock was low because of the recent holidays so it took many trips around the store to find something I could squeeze in before Christmas. Judiann was attentive but not overbearing as I circled the store, asking her if each item was available. When I found what I wanted, there was still a chance I was not going to get delivery before Christmas. But Judiann was diligent and was able to get my order a delivery date before Christmas! I couldn’t be happier with the experience I had and I will be back for all my house decor needs.
You'll be lucky if you get anything but lies. They said my 25K order would be delivered in 6 weeks, got half, still waiting after 9 weeks and counting. Would NOT recommend.
As Always, my buying experience is great. The Sales Rep was attentive and helpful throughout. Thank you
Futuristic furniture
Excellent service, sales person (Gabriel Cordero) very friendly, cordially and helpful.
Furniture is not good quality, you have insurance on the items when you call no reply back to you.
Every time we go to Ashley furniture, they find a way to help you and make you happy with your decision on choosing furniture for your home. We work with Mary from the Stuart Florida Ashley furniture she is amazing always goes above and beyond for us.
This is about the third time I have visited the store within a year and a half. The customer service is always top notch. The sales associates make you feel as though you’re the only customer in the store. I have brought quite a bit of furniture from them and am very satisfied with everything that I have purchased. They keep me coming back.
We had an awesome experience at City Furniture. Our sales rep was David Santos. He was great at explaining everything to us, including pricing and delivery. We will definitely be back.
Mary Conley was awesom. She helped us with everything and most of all kept her word. I believe she is most valued employee...
Very polite and knowledgeable salesman and did not rush you at all!
Customer rep was good except put in wrong delivery date & did not add 2nd nightstand to original order. When he added he made it a new sale with an additional delivery & warranty charge. Therefore not happy
We were looking for some inexpensive furniture for our daughter’s new apartment. When you go to an Ashley Furniture store, prepare to be treated disrespectfully. They don’t honor their own email coupons or sales in Stuart, Florida and blame everything on ‘corporate’. I went in there with a complete list, figured I should be out in 30 minutes. 2 1/2 hours later I left empty handed due to the arrogance and ineptitude of management. My only advice to their customers is to count your change and your fingers before leaving the store. They are worse than some bad car dealers. They attempt to tire you out so you’ll simply succumb to their scummy tactics. Shame on you, @Ashley.
We were looking for some inexpensive furniture for our daughter's new apartment. When you go to an Ashley Furniture store, prepare to be treated disrespectfully. They don't honor their own email coupons or sales in Stuart, Florida and blame everything on 'corporate'. I went in there with a complete list, figured I should be out in 30 minutes. 2 1/2 hours later I left empty handed due to the arrogance and ineptitude of management. My only advice to their customers is to count your change and your fingers before leaving the store. They are worse than some bad car dealers. They attempt to tire you out so you'll simply succumb to their scummy tactics. Shame on you, @Ashley.
Had a wonderful experience selecting a sofa and recliner all thanks to Steve who was very knowledgeable about all the pieces available and helped us by offering different options that met our needs.
Awful experience every time I order. Waited months for my delivery to arrive and it was delayed 2 more months.They said they would give me a partial refund and speed up my delivery but never did. So I canceled and ordered a bed in stock. I didn’t receive the rails for the bed in stock so I had to argue that I didn’t get them. Finally got the rails and 4 days later another headboard comes. Now they want it to sit in my living room until someone can come pick it up. Horrible customer service and the delivery people never show up to the door to alert you that they dropped something off.
I had a great experience and Brian was very efficient and helpful with my order.
Quick, efficient service, great prices and knowledgeable staff.
I highly recommend them. Tons of selection especially since they are connected to City Furniture. The employees were happy to help but not overbearing to where they would follow you around.
Judiann Velez helped me with design ideas to go with my taste and had the majority of the items delivered the next day. Incredible!! The remaining items were back ordered. I have bought Ashley furniture over the years and always been pleased. It’s my first stop when I’m looking.
Très bon service et rapide
Great selection and great service
will price match other ashley retailers
Friendly service and lots to choose from
We LOVE coming to City Furniture in Stuart to see Ron. He helped us out when we first bought our house 3 years ago and from there is history. We ALWAYS make sure he is working before we go. He is AWESOME and the other employees always nice as well 😊
Very attentive and professional!!!
Every thing salesmen was 💭just awesome when speaking to him he was very attentive
sus buenos precios muy acorde con el producto, y el excelente servicio de mi agente Cristina Gomez , muchas gracias .
We worked with Mary and she is amazing. Totally understood our taste and needs. The quality is nice.
Devin is very knowledgeable and helpful with the products
Lance is awesome, he was patient and knowledgeable. I will be going back to him to purchase other stuff for my home.
Engaging, friendly staff but not overbearing.
I needed a couch for an apartment for my daughters. From the time I walked in to the time I received my order at home, was less than 24 hours. Fantastic selection and easy to locate what I wanted and if it was in stock. Definitely will be going back for more when the time comes.
Great selection. Knowledgeable sales people. Efficient check out.
service is excellent. they every step of the way.
Yes the Manager at City Furniture was so helpful. We were shopping For 2 recliners to be delivered ASAP. City couldn’t deliver Until November so he took us to Ashley and we are getting our chairs on this Saturday!! So so happy, thank you!!!
Pleasant people to help you find the exact furniture you need for your home.
Great experience with our sales man Louis. No presser and easy check out process.
I always find the associates welcoming and Friendly when I walk in. I love the Urbanology section of the store and the selection available is nice as well. There are no masks requirements which is always a huge plus for me!
My experience was very good. Ron was the representative helping me and my wife and he was a genuine guy. But I have to say, I went there last night to use my refund I had from not using protection products I purchased 3 years. And honestly, was very disappointed that I was lied to 3 years ago when I was told I would be refunded on all of my money. Apparently, you do get refunded but only for in house warranty not the stain removal warranty. 3 years ago when I went initially, my rep was Amit Sharma and another guy whom he was training (not a good idea) and they both told my wife and I that if we don’t use the warranty product we purchased, we can use the money not used for other furniture at the store. I worked with Amit Sharma in the passed and was very disappointed that he would lie to me and train a new hire to do the same. Only reason I didn’t give 5 stars was because of being lied to 3 years ago by Amit. Ron how ever was great and was a really nice guy. Thank you Ron.
Saleperson ron was very notable and help us he the only saleperson i use. When shopping at your store
Friendly helpful staff. Quality products.
Lance was extremely courteous and was very willing to help. We looked at several things and he was very patient and helpful.
Great experience with Patrick Cunningham. Did everything over the phone with total ease.
Great experience. Will shop here again
Everything is completed as promised
No problems at all, nor did it take any time to pick what I wanted. The salesman whose name is Patrick Cunningham knew exactly what I wanted and what I had to have. with that said I am very pleased about my visit to city furniture and having to work with the salesman! I highly recommend your store and Patrick to other customers in the future! thank you again! sincerely, Charlie a Johnson jr.
very easy experience in and out
Ron is amazing!
The process of getting approved for purchase was quick and very efficient no hassles.Sale Representative,Kyle Was very helpful and a pleasure to work with.
We had a great experience
We walked in knowing what we wanted and the sales gal was super helpful. She knew exactly what we were looking for! Out in under 30 minutes! I only know her as “Bert”. Highly recommend.
Excellent customer service. Very helpful and informative!! Definitely recommend!
Great selection! Great people! Reasonable prices! Bbeautifully laid out. [Andres ( Andy] and [David Bodey] were Very knowledgeable and helpful! 5 stars!!!!!
Brian Goldenberg was my sales guy, he was more than accommodating, he made my process very enjoyable for someone new to the area. The two stores combined is a-lot of furniture to look at, Brian new what I was looking for and took me directly to where I needed to be! I highly recommend this store for selection and a very friendly and knowledgeable staff. Thank you Brian I will be back for other furniture purchases.
Go see Lance Z. at Stuart Ashley / City Furniture. All of the patience, willingness, and helpfulness a customer could ask for. And there is always some kind of special deal of which to take advantage. Beautiful furniture to boot😉
Great customer services, David santos was great and very professional, he help me a lot looking for I want it to buy
Lots of stuff to choose from. Beautiful stuff. Great people that will help you in the store.
Free delivery, great service. Warranty is fair. Anthony was pleasant to work with.
once again super support from Anthony hunter. great sale associate here at citi furniture and Ashley furniture in stuart fl.
The staff here is fantastic I would recommend using them for all your furniture needs. Lisa the store manager was personable, fun and engaging.
Walked through the entire store including the furniture city section and not one person asked me if I needed help. Was ready to purchase a recliner but no customer service. Sales people were there on their phones or tablets and ignoring customers.I am only giving one star as that is the lowest I could give.
Sales rep JR was kind and patient he followed me around the entire store until I find what furniture I was looking for I will recommend Ashley Homestore to all my family and friends ❤ jas
Bert was incredible!! She was very knowledgeable, friendly and gave us all the time in the world to make the very important decisions of purchasing furniture for our daughter's family new home. I highly recommend her and her manager Lisa if you want great service and don't want to feel pressured or rushed into decisions regarding your choices.Hats off to these two women!!
Very professional and helpful! Love our new reclining loveseat! Thank you.
very professional and took a lot of time to assist us
Salesman was very knowledgeable and not pushy. He was patient while we spent time looking at several different bedroom sets.
When I initially visited the store to browse for a potential purchase. Not a single employee greeted me. They had conversations amongst themselves and were just disinterested, which made me feel the same about the store. They would look at me and walk past me. I only went back the next day to utilize the sale. This time, I was greeted by a sales representative named Elsa G. Elsa was so pleasant, calm and helpful. I was not stressed at all. We decided on a sectional that is perfect for our space! Thanks Elsa! The entire experience was great! Only because of her. If you want someone who goes above and beyond, ask for Elsa during your next furniture purchase!
Great salesmen in Alex B, not too pushy very knowledgeable, it was a pleasure shopping at Ashley's.
Find Bert she’s a wonderful sales person and tells you all the about the warranty. She’s not pushy at all but very informative.
My husband and I have been loyal customers for a very long time. Customer service and satisfaction is always their number one priority. We have grown very fond of two representatives there, Brian G and J. D. M. We have very particular taste and they have patiently helped us on several occasions. Our house is always a work in progress and we are looking forward to working with them again. Thank you both for your kindness, great sense of humor and professionalism.
My sales lady “Bert” was friendly, patient, and easy to work with. I am finding nice pieces for my home.
First and foremost, their customer service is amazing! In store and Customer service. Paul Pham from the Stuart store was able to help me with my couch, and he was patient, kind and considerate of what I wanted as a customer. Then I spoke with Shaneika Hanson and she was AMAZING! She helped me get a replacement ASAP, and get my order loaded up for delivery the next day. The two guys who delivered we also so kind, I was so insistent that my couch was going to fit, but they do this 24/7 and know their job. If you are looking for new furniture drive to Stuart! Phenomenal team, and GREAT Customer service. Also a few weeks ago as well I bought a dining room table with Justin Gelfond, and he made the process so easy, no extra hassle or trying to add on items that weren't needed. Again I can't rave enough about this team, and their service. I will 100% use them again in the future.
Terrible experience. Two living room sets. Two diiferent transactions. Two times delivery cancelled due to manufacturing issues and incomplete sets. Months later still no living room. Had to request a refund! I tried sending an email but got no response. Today is June 29....contacted them as they requested and nothing got resolved. They're still having manufacturing issues.
We were extremely pleased with the customer service we received from our salesperson Louis Perez, he was very pleasant, patient, not pushy and made the experience enjoyable. I will definitely come back for the rest of my purchases for my new home. Thank you!
My salesperson was awesome. His name is Louis Reyes. If you need furniture he’s your guy. The most pleasant experience ever purchasing furniture. Was courteous, friendly, not pushy, just an all around good guy to work with. Got what I came for and it’s being delivered in two days. Thank you Louis for the great experience. Leslie Maxwell
If I could give 0 stars I would. Horrendous customer service- I went in over 4 weeks ago- was told only 2 pieces of my 10 piece order would be back ordered. They were happy to swipe my card and then shocker more than 50% of my order is back ordered almost 2 months .then my delivery date changed 2 times after I already took off work to sit and wait for the few items that were told would be delivered. No one does anything about it , managers are useless! will never ever recommend or buy anything from here again.
Sales person was great very helpful made suggestions but not pushy very satisfied
Our salesperson, Mary Conway, was so professional and made the process of buying a bedroom set a very smooth process. We are very happy with the service we received.
J.R was very helpful and patient. He took his time helping me find exactly what I needed and making sure I was happy with my purchase and overall experience. He helped me get the best deals. His manager George, aka Trip, was also very kind and helpful.
They're very good at what they are doing.
Our salesman was very knowledgeable and courteous. He understood our needs and found us what we needed and wanted. J.D. was very patient and spent the time with us answering every question and making note of other things we were interested in. I would recommend Ashley/City to anyone looking for furniture. Our experience was great! Many thanks to J.D.!
We walked into Ashley Furnitire Store on Thursday, May 12, 2022 looking to purchase a queen size mattress, boxspring and bed-frame.The salesman Donald got out his tape measure and based on his measurements he recommended a 10 inch memory foam Queen Gruve mattress, a platform base bed frame and 2 signature 5.5 low profile foundation- twin X long.Issue: These pieces are not compatible. The mattress hangs over the platform about 5 -6 inches at the foot of the bed. When turned the other way, the mattress hangs over the platform 3 inches on both sides. Obviously, the mattress is defective (was cut incorrectly by Ashley). The memory foam mattress is Ashley's brand.Yet Ashley Furniture staff stated they don't know what the issue is and will send a tech out to measure each item purchased.Another issue: Due to lack of staffing issues the tech is not available until May 26, 2022.Hoping it is resolved soon.
Terrible place to shop. Sales people are dishonest. We purchased an outdoor set with an extended warranty. They covered nothing they said it would. Don’t add any warranties or purchase from them. You’re a sale to them that’s it.
Extremely helpful
Great concept, excellent location
good and friendly 😌 service
Greta place to shop for furniture and decor.
Excelente el servicio al Cliente y además me encanta sus muebles.
We received excellent customer service from our sales per Steven Hood. He was very pleasant and helpful. We decided on a sofa that is perfect for our space! Thanks Steven for the help. The delivery was fast and seamless! The entire experience was great!
Johnathan at the Jensen Beach store was very patient and very nice when I visited the store
the sales representative Philip lesperance was extremely helpful. we had many choices between City and Ashley.
Great shopping experience. Kyle and Art were awesome.
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Miki, was heaven sent, he answered my questions, let me browse and completed my great experience with a purchase. thank you Miki for making my experience a great one and I will be back.
Dawn Styles was very kind towards us! She helped us out and let us know everything before we bought it, and she also had such a positive attitude towards the customers! She was very understanding with us! Thank you!
I had the pleaure of meeting David today. He was very patient and helped me and my girlfriend pick out the perfect bedroom set. David was attentive and amusing and I highly recommend him and this store!
Decent selection. Found what I wanted but was really annoyed with the "add ons" that weren't discussed with me until I was asked for payment. The additions totaled almost a third of the total bill. Had I not been with my mother she would have just paid it which feels deceptive and slimy.
Very nice person out to deal with very nice presentation in the store and the nice products
good attention and paciente
Amazing experience very professional
Excelente! Felicidades por su atención
The selection of furniture items was very nice, the staff especially Mary was extremely helpful and gave us plenty of space to browse and then when we asked for help on certain items Mary was knowledgeable and made us feel very comfortable and was very helpful with the process. All in all we would give Mary 5 stars ⭐️
Love the store. Dawn was very helpful and sweet. Looking forward in enjoying my new furniture.
Salesman was great. Happy with furniture.thank you
Customer serve was great and very helpful.
Elsa is superb! She is courteous, professional and most of all patient. She and Art did everything to accommodate our needs.
Thanks so much to Gabe Caldero. Could not have made that an easier and more pleasurable experience. Super knowledgable. I honestly just followed him around the store while he pointed out a great selection of mattresses. Thank you so much again.
Ordered furniture in September, never received. I tried to obtain store model and was told if they allowed that, there would be no furniture on the floor. They are not able to get furniture. I did get a refund
Had the best experience buying a Tv stand and Lance was fantastic! Made it super easy and will always ask for him when we go back!
very nice sales person. Prices are very reasonable.
very friendly staff ! worked with David Do Santo ordering a hanging light today !
Large selection of furniture. No pressure !
Our salesman, Devin Collis, made shopping at Ashley a pleasure. He was patient and professional and we did place our order with him. He deserves a “10” rating.
Service was Great ! Let’s see how deliveries go.
Salesman Kyle. Manager Donald both helpful and easy to work with.
The worst customer service you can think of. Paid for my bedroom set in May also paid in full of it. Never followed up with or communicated with me. I moved into my home in October still have not gotten it. Thus also left 2 voicemails for my sales person nothing back. So I go in December to complain did not like anything they tell me March. I said need day bed but want something that will be ready. I ordered day bed 1/2 the orders came the other order is on back order. This is not how you do business. The biggest mistake is this place and City Furnuture.
Nico always rothe best quick pleasant happy to run around the store and tell you what's in stock...excellent experience!
Had a wonderful experience at Ashley HomeStore in Stuart!! Thank you Edwin Martinez for helping us choose our new livingroom set!!
Very Professional and knowledgeable.
Horrible service, received dining table with no chairs. There sister company City Furniture actually sent table and made everything worse. Hours spent on phone trying to correct. Have a table I can only look at.
Very helpful sales staff. I found everything I wanted!
Adrien in Stuart has been awesome to work with so far. Expect delivery of my new furniture at the end of the month.
Be forewarned, this store has a no return policy for furniture purchased in person. Per the website, each store makes their own policy for returns. This store's policy is no returns if you purchase something in person. The reasoning is, that you saw it in person. Well the piece that I purchased was not in person because they didn't have it to show me on the showroom floor. I was told by the salesman "this is exactly the same as the one right here except for the storage is different" even showed me a picture on his tablet that looks very similar. But the beds were completely different, the only thing was it was the same color theme. I've called Ashley corporate and spoken with staff in this specific store, they refuse to allow a return. So my suggestion is, if you're forced to shop at Ashley furniture or City furniture, go to the showroom and look only order online and you have a 3-day return window if you order online. On another note, I spent almost $1,000 on a bed frame that is particle/fiber board. Again, the bed in person was real wood because it was a different bed the one I purchased that I did not get to see was particle/fiber board for almost $1,000.
No staff in sight
Jonathan has to be one of the best salesman around, he took his time with us and showing us different ideas with what we are looking for, and yes we did purchase a dining room table from him. And will likely be back to purchase bedroom set and credenza or coffee table for living room. Very helpful and polite. A1 in my book.
Great service and very helpful sales people.
Huge variety of products and budgets . Mr. Cunninghamwas excelente, he was knowledgeable, patient and professional.
Our associate was Sean O’Brien in Jensen beach Fl. It was a great experience and he gave us space to explore around and any pictures we take he would look into seeing if it was in stock considering what everyones going through with limited quantity of products. We found what we were looking for and he made it a breeze doing the sale with no gimmicks. I will definitely being shopping here again.
Salesperson Karen was fantastic
Joseph, our salesperson, was a big help for us.
The salesman who handled our purchase was so professional, did not try to persuade us but let us look and choose. The selections to choose from were extensive. and quality
Great service Rebecca was very informative and explained everything to us. Very happy with the store and sales person
Had a great experience. Very helpful
I have been waiting for 5 months for the other half of the bedroom set I bought. I was told today it will be another 3 months at least! They are not offering me any kind of discount or alternative. They are not even communicating with me. They know the furniture may never come but still took my money and were not up front about how long I would have to wait. Absolutely horrible way to treat your customers. I’ve always shopped here for furniture in the past and will absolutely never shop here again.
At this point iam satisfied. When order is finished I will give opinion. So so good
large selection of furniture, good prices and excellent sales help.
Excellent service from Alphonso. Nice furniture and great deals!
Good deals and the salespeople are knowledgeable and pleasant while trying to help you find what you need.
Parking was a chore but the people inside were friendly and helpful, and prices were about par with the market. Always clean and orderly too. I would recommend.
Sierra was exceptional! She was helpful and patient. I will recommend her to anyone who is interested in buying furniture
Robyn is a great asset to your store. She was very patient and really showed that she care about our needs. She took the time to listen to us and took the time to show us the many options and eventually convinced us , just with her attitude, that we should purchase from Ashley. Thanks
At the end of August we purchased a reclining sofa Thru Ashley home store/ City furniture. And purchased the extended warranty. It was delivered at the end of September. Within a month we saw that on one reclining side, the seat was drooping. We called our salesperson (who has been great and helpful) and advised us to go online and make a claim. We did and long story short, it took nearly another month for the 'tech' to come and investigate it. He stood there, agreed with us that it was faulty on that side, told us exactly what was wrong and what parts he'd recommend to repair it and he definitely could fix it. He said it would be up to the warranty dept to agree to the repair or to replace it & we should hear within 24-48 hrs. We got NO call from customer service and after patiently waiting 4 more weeks to hear something, we called, waited on hold for a very long time and when we finally got to speak to someone, we're told that they didn't reach out because the tech wrote in the report that it was 'normal wear and tear!!!' They finally reached the tech days later & he told them he was standing by his report!! We were basically lied to by the tech as to what would happen and still have a sofa that is sagging on one side. I asked that they send another tech and was told we'd have to submit a new claim and got Thru this whole process again. We are very upset and disappointed in the service given to us, especially we paid extra for the extended warranty and in reality this was an issue from the beginning. Also, as a note-- we are not heavy people with no children in the house and we didn't cause this issue. The other side looks perfectly normal. All we want is for this to be repaired or replaced. If this is the service given after the sale, we would say "buyers beware"! This is the only negative review I've ever written and hopefully the last!
I will never purchase from here again! they sell you a warranty but when the warranty company techs, yes I had 1 no call no show and 2 more come out that were unable to fox the furniture. they refuse to replace it and offer to send out another tech! I ha e already missed 3 days of work waiting around for this repair. I should not have to let another tech in my house with covid flaring up after I've already let 2 come inside and still have a broken couch! go across the street to rooms to go where you will be treated better!
We loved the furniture selection Anthony our Salesman was extremely helpful and we will continue to be loyal customers
JR was very pleasant and gave us all options for our purchase! 👍
Contacted the store with the item I wanted and was able to order and schedule delivery free of charge for the next day. Great customer service for sure.
Sales associate Taylor Styles was great and made our purchase quick and easy.
Niko was very helpful. He helped find the right recliner/lift chair for my Mom. We are very happy with the choice she made with his help. Niko is very friendly and we are grateful for his help.
Great experience with Paul he was very patient and professional we always look for good price and quality and Ashley furniture has both!
The staff were all friendly. Anthony H. was very helpful and knowledgeable.
We have shopped at City Furniture/ Waterbed City for 30 years. I was so impressed by Louis Reyes. He greeted us with a pleasant personality and we ended up spending over three hours with him. He never once made us feel like we needed to hurry. Definitely one of the best salesman we have had anywhere. Thank you.
Lots of furniture to look at and friendly and knowledgeable salesman Anthony Hunter.
I have been dealing with Rebecca Parenteau in the Stuart location and I couldn't be happier. Her design advice and the total commitment to customer service has been amazing. She handled all my purchases with amazing attention to detail. In a time when every company uses Covid as an excuse for poor customer care I feel she has exceeded all my pre Covid expectations. I'm only sorry that 5 stars is all I could give her.
Would highly recommend shopping here. We tried the Family furniture place down the street and at Family furniture we felt like they were crooked used car salesmen trying to sell us ovepriced furniture and expensive warranties. Not here at Ashley. In and out quick. We made a couple visits before making our buying decision, and the best part is when we finally did buy we got a better price than we were quoted down the street for similar furniture, and it was delivered in less than a month (which was our goal). Very happy with Ashley.
Helpful and friendly assistance in answering questions and quality merchandise
We went to your Stuart Florida store, our salesman Anthony H. was very helpful and informative and was able to answer any questions that we had. He helped us find exactly what we were looking for and made the experience of furniture shopping a pleasant experience.
Very easy purchase procedure. Ron is a nice salesman. Helped us find what we needed.
Extreme lack of coordination between the salesmen and warehouse. The people working at the store are friendly and helpful however their ability to deliver the furniture on the dates they outline is horrible. We went to the store and spent thousands on furniture they said was in stock and scheduled a delivery date for everything. Delivery day comes and they don’t have the slats for our bed frame nor do they have our mattress. We had to contact customer service to find out the mattress they said was in stock, was in fact not, and they wouldn’t have it in stock for over a month. We had to go back to the store to buy a different mattress and another delivery got scheduled. Delivery day comes and we find out the day of that they once again cannot deliver the mattress we bought. We received multiple emails pushing the delivery date back to different dates. The experience dealing with Ashley is extremely frustrating and not worth it. Absolutely would not recommend.
Lance did a great job answering our questions and guiding us through the best deal-
Ronnie was our sales person and was absolutely amazing. We came in a handful of times while deciding on several pieces of furniture, and he was always patient and willing to show us the best options for what we were looking for. Ronnie was very knowledgeable of both the City and Ashley selections of furniture when we described what we were looking for, he effortlessly took us around to see what was available. All in all I cannot say enough about how great the experience was, and we are very excited to receive our new furniture!
Well it's been over a month since I reported my second recliner was broken I still haven't heard a word they don't have the part I haven't heard anything they're totally ignoring me at this point I don't care if they ever contact me this is absolutely the worst furniture store I've ever had that misfortune of dealing with!
Good prices. Would shop there again.
sale associate was very polite and helpful,he did a wonderful job.I will definitely recommend him to anyone.Keep up the good work
Mary was an incredible person she helped my wife and I to buy the perfect furniture for our home
Always a good experience when I go in there. Mary helped us this time, she was very friendly and helpful.
We went to a store in Stuart, Florida. Our salesperson, Jonathan was in tune to exactly what we were looking for without any pressure.
Great staff and quality furniture at a affordable price.
Great prices for quality furniture . Robyn was very helpful she took the time to explain things and had patience while we picked our furniture . Thank you Robyn
Found a nice set of tables on clearance, sad to see when got home 1 caster missing, I think I can get new ones, was a great deal!
Great pricefor the product and easy process. No hassle at. wow o wow the selectio.
KJ our salesman was knowledgeable and extremely helpful without any pressure.
KJ sold us some furniture, it was great.
Ashley Home Store in Stuart Florida is one of the best furniture showrooms by far that I have seen in the south Florida. The management staff is attentive, especially Bryan Murphy, Jerry and make sure you ask for Donald Douze. He is honest, attentive, professional and will definitely take care of you. In Vero Beach they will tell you what you want to hear and their policies are not communicated. If you don't pick up your furniture within 2 weeks it's passed on to the next person in line. I ordered three rooms of furniture for delivery October 12th only to find out that most of the furniture was not available until end of January 2022. The sales person Christian did not follow up at all. I am scheduled for the remainder of my furniture tomorrow so I will post a follow-up on satisfaction. Go to Stuart Ashley/City Furniture tell them I sent you and to take care of you. Ask for or Mary!!
Excellent bedroom sets
Donald D. was very professional and knowledgeable in helping selecting a few pieces!
Mary was awesome she was very informative and even gave us ideas. We will diffidently come back
Service and price match exceptional value
Good
My five stars is for the amazing service I always receive from Alvin at the Jensen Beach store. He strives to make your experience as easy as possible and when there is a bump in the road he goes above and beyond to make it right!!
I love shopping at Ashley furniture but this location was not friendly at all. No greeting. We were there for at least half hour and no one helped us and we passed by a lot of workers. All we wanted is to all additional set for our bedroom . Unfortunately I won’t be coming to this location again.
Mr Arters was very attentive. It was a pleasant non high pressure experience. Look forward to receiving our merchandise
Without boring you with all the details, understand that all sales are final, you will not get a refund no matter what. And trying to cancel an order is like pulling teeth. Don’t walk out of that store, run! It’s a shame, they have nice stuff, but their corporate policies stink. Don’t buy a thing from them. Update: I voiced concerns through social media and was contacted by corporate and they’ve adjusted the issues. I still don’t recommend them. Shouldn’t have to fight to cancel an order or have charges removed from your account
Staff were courteous. Always avaliable when asking for hlep.
Great customer service. Nice inventory and great payment plan. Anthony a hunter great service representative. Very helpful and knowledgeable.
Excellent service as usually Ron is a stand up guy who backs what he says and is highly knowledgeable in what he does
Great experience with Rebecca. Understood exactly what I wanted and needed.
Elsa was extremely friendly and helpful with the purchase of the accessory that I bought. Thanks Elsa for a terrific experience.
I purchased a leather recliner loveseat and a sofa from Ashley. My salesman convinced me to purchase an extra warranty on my furniture.within 2 months the seat on the rightside which I sit on the seat has so little stuffing. U can feel the wood going under the seat. The seat on the left side squeaks so loud when it is open and closed. We called customer service and they sent a man out to check and he said it was a manufacturer defect. He said he would report it. When I called customer service they said he said it was normal wear and tear. Please how much wear and tear should a leather recliner have in 2 months. I asked for a new person to come and check it and they refused. I then asked for a supervisor or manager to call me back. They refused. Noone has called. I woulldnt take a piece of furniture from them if they gave it to me
Very nice worked with Hannah she was off so Wallace helped us with the purchase very nice
Great salesperson Justin Gelfondin Stuart.
Great service, beautiful furniture.
great service Niko was a great salesman very knowledgeable easy to work with
Ron is so patient and kind. We only buy furniture when Ron is there to give us his expertise.
Purchase a painting and the process was smooth and fast. Thank you Karin for your help and time.
Sales person was very knowledgeable and helpful with our purchase.
Way to overpriced, better to go somewhere else
Paul Pham is an amazing sales representative!! Have referred friends to him and he has treated them with the same kindness and respect that he has shown me. Would highly recommend anyone else to visit Paul!!
Was not helped by anyone.so many available associates and no one was able to help out I felt ignored I've always been a loyal customer to ashleys but this one really drop the ball.
Steven was very friendly and so helpful. He went through everything concerning our purchase ( delivery date, furniture warranty, refund, etc.) and answered our questions. Very pleased with our purchase and our sales rep!
I found the selection of furniture to look at was great. Our Sales Rep was easy to work with ( Kayden Charles). If he didn’t know the answer to a question, he found someone who did. We placed an order today and we will be back.
KJ helped us find a great bedroom set for our kids. He was patient and helpful. Lots to chose from in the store as well.
Plenty to choose from, sales team is awesome!
Great staff and excellent choices in furniture.
Excellent customer service. Professioal, knowledgeable and extremely patient. I definitely recommend this store!
Delivery time is not ideal but my salesperson Nick did all he could to accommodate
We had a great experience it was very easy our sales representative Brandy Mustio was very nice she didn’t hover over us to make us feel like we had to buy some thing I asked for advice she gave it to me she put all of our items in a cart because I wanted to think about it overnight called her today and went over everything over the phone and we got it all wrapped up and should have our furniture in about two weeks I would definitely recommend Ashley furniture and especially Brandy
Mt associate was amazing and very helpful. thank you David Bodie!
The service was spectacular. The quality of the furniture as well.
The selection was good. I like that city furniture and Ashley are attached and like the variety. The buyers who work for both City and Ashley have eye for what is in style.
Great customer service!!!!! Very helpful!!!!
Steven was extremely helpful when I shopped for a dining room table and chairs. 5 stars!!!
Nice but pricey
Always great customer service, not to mention great selection. The staff are always helpful
it's a wonderful place to shop
Gabriel Cordero was excellent and made my purchase easy .i have a elderly mom in the hosp and needed a nice recliner for her when she got out .Gabriel understood I was stressing and guided me even sent me pictures of recliners and all I had to do was go in and select the final chair .it was quick and easy and the paperwork was fast . this is a awesome store with great staff you won't be disappointed.
Robyn was so pleasant and got everything I wanted correct😊
Purchased a couch from the store and was told a piece was on back order and delivery for whole couch would be middle of July. Checking on our status we found that now a second piece on backorder. Reached out and they told us they gave it to someone else because we did not have it delivered within 14 days, mind you we asked for complete delivery, and we now have to wait until end of September. What am I supposed to do with a partial couch. Cancelled order and now will go somewhere else to fill my rental properties. And this site will not let you post unless you give it at least one star and they don't deserve it.
Salesman was very helpful, knowledgeable, and kind. My only issue is that we had to ask for help. Other than that, he was great!
Staff was very helpful, especially KJ
Donald Douze was very helpful with all outdoor furniture we were looking out had a break down of all prices that applied to our needs
I'm very excited about my purchase. Kaijay was an excellent salesman, he was attentive and knowledgeable. I will definitely go back for my future purchases and have him help me.
Brian was very friendly, answered every question I had and was upfront about the prices. I ended up buying a leather couch from him.
My salesman, Alex Wolfe, was very polite and knowledgeable. He answered all of my questions and responded to emails quickly! I would highly recommend him! I have always had a positive experience when shopping with Ashley and they always have a great selection. I have purchased all of my furniture from them and will continue to do so in the future. 😊
The sales associate who took the order Paul Pham was very knowledgeable and helpful.
Sales guy was very nice. And answered all our questions.
Very professional and help people do the shoping. Andy Bonilla was very helpfull with my orders. Thank you Andy!!😀
Karin was amazing.very patient with us as we took a long time. And was very knowledgeable about the products.would highly recommend Using her.
My salesman knows his job inside and out very polite and knowledgeable
We went to Ashley’s Furniture in Jensen Beach, Florida to look for a tv stand. Brian Goldenberg helped us immediately. He took us around the store to show us the stands I liked online. He price matched the online price. He was very personalable and didn’t give off the typical “sales” guy vibe. The quality of Ashley’s furniture has always been great and our other pieces have held up pretty good.
Their Serv was excellent and quick
Big variety of furniture to choose from... reasonable prices... employees very friendly and they dont push themselves on you...let you look around at your own pace with no pressure,all in all a great experience...plan on furnishing the rest of my home with them...
We bought our rooms sets today and we were assisted by Kai Lucas and he was amazing, he listens to your needs and will provide the great customer service!!!!! Thank you so much Kai keep the good work!
Nicholas Algarin and Steven Hood were extremely helpful! We are buying our first home in Port St. lucie and moving all the way from NJ. I asked so many questions and they were both so kind and patient. They went above and beyond, to the point where they even made suggestions just to accommodate us when one of our items wasn’t in stock. If you are looking to buy furniture these are your guys :)
Friendly, helpful, & knowledgeable. Our only gripe is that it's taking 3 months to get our couch!
You know what they always say: first time, shame on you, second time, also shame on you Ashley. This is the second time I've had the absolute displeasure of using Ashley, and, as expected, the experience was par for the course. If you want to hear about my first experience from about 6 years ago, by all means, go check out my page. As far as this one goes, *gulp* let's do this. My wife and I are purchasing new furniture for our home. We even used their sister store, City Furniture (no issues there, they were great). We bought two new dressers and two nightstands. Mind you this is in the beginning of February 2021, so it took 4 months to get here. Covid, delays in shipping, it's fine, I accept the excuses because we love the furniture. Unlike other credible stores like Havertys or even Family Furniture, we had to begin payments on purchase immediately. Whatever, right? I'll have to pay for it regardless. So I make payments of about $110 a month for 4 months. We got an original delivery date of like April, that of course was eventually pushed till mid June. First, they wanted to deliver on a day we were at work. Luckily they were able to reschedule it to a Sunday. But because it's a weekend they could only narrow it down to a 9am-5pm delivery window. Okay, we'll have to make it work. On the eve of delivery, it suddenly changed to 3:30-6:30pm (having received nothing but an automated text after 6pm the night before, and we had just confirmed on the phone that afternoon). I called and was told we were at the bottom of the list for delivery, meaning likely closer to 6:30 (and you know how these thing me actually go). That was too late as we had prior plans for the evening, so I inquired about changing the date. That's where it took a turn. The "manager" told me that I would risk losing the product once it's in the truck. Umm excuse me? Lose the product? Sir, I OWN this product, we have a contract. I paid almost $500 already. He backed that up rather quickly, and insisted he would then speak with someone to move us up. Cut to delivery day, we get a little bump up. Delivery is now around 3:00, perfect. When it comes however, it's just a threshold delivery, meaning they won't even go inside. Just leave it at the home threshold. Mind you my wife is, at the time of this writing, 6 months pregnant, so they were nice enough to bring it in the house for us. We checked and of course we didn't have the assembly package for putting it together. Even though we bought that for their sister store...that they share a computer system with. But don't get me wrong, I didn't deny that service. I wasn't even offered it. It was 500lbs of material delivered into my dining room, and I wasn't even offered the option to have it assembled (had we had, I would have jumped in the opportunity like I did with every other store, we just assumed I know I know it was part of it), I would have. Of course when you call "customer care," they won't do anything because you already accepted the items and they won't send anyone over to do it, cause it's part of their policy. Even though the same guys would go to other homes and put together other stuff for other people, but not us now. The manager at the store, Shawn, then got pretty defensive as to his coworker not offering us this incentive to have it assembled, saying "there's no notes about it," and "well it's hard to say whether it was offered or not." No it's not Shawn. It's quite simple to say. Here, I'll do it again for you, "we weren't offered the option to have 500 lbs of material assembled." Thank God he was able to coordinate with a third party group that came next day and built everything for us in about 30 minutes for cheaper. And the thing that bothers me the most isn't the incompetence or the rudeness or the terrible customer service. What bothered me the most was that I never got an apology. No one said sorry for this inconvenience, no one asked what they could do to keep us as a customer or help us gain
Friendly sales people who give meticulous attention to details 2nd day delivery was as promised. Very happy with the proct & the service.
Great shopping experience. Ramon was very helpful and knowledgeable about all of the products. Highly recommend this store. Will shop again.
Me gustó todo el trato con el cliente y muy buenas ofertas lo recomiendo 100 porciento
always excellent service.
Great customer service. Helpful with finding what we need.
Edwin Restrepo was our sales representative. From the moment we arrived he treated my mother and I with kindness and patience. He help us purchase everything we need and 99% was in stock. His knowledge and skills were impressive. As another costumer stated...Edwin is amazing! Thank you so much Edwin. It was a pleasure to meet you and to work with you! 👍👍👍👍👍
Karen was very patient and very helpful. Great selection.
My salesman Sergio was very helpful and we were able to select many things for our new home
Our experience with Ashley Home Store/City Furniture was amazing thanks to Paul!! We appreciate how kind everyone was to us during our multiple visits to the store. Edwin was also very helpful on Paul’s day off. Thank you Paul for your patience and guidance during our search for the perfect furniture for our home. We truly appreciate you and your thoughtfulness during the process. Thank you also to Tripp for helping us close the deal so smoothly! We will be back again! Best Wishes!! The Parkers
Very friendly when I walked in and not pushy. Luis was my sales person and he was really nice and patient. I've worked in sales for a long time and its nice to have someone genuinely interested in helping you instead of just trying to sell you stuff.
Niko and Danny were great ! I am so impressed with the service they gave us and made our furniture purchase that much easier. They were both very knowledge and personable and we did not feel rushed. I definitely would recommend Ashley/City furniture. Thank you for all of your help you both are awesome !!!
Yes but Sales Associates are in a rush to sell. Talk to fast, but pleasant
The furniture is absolutely beautiful and when we went into today Niko B, helped us get everything we were looking for. I will definitely be shopping here again in the future. The customer service was excellent 😌
We are pleased with the Quality of the furniture. We buy our Furniture from Ashley/City Furniture.
Alfonso at the Jensen Beach location was the absolute best! So patient and helpful. If anyone needs to get any furniture- GO SEE HIM!
Thanks to our sales rep Shaniece, we had all our questions answered and she made our shopping experience extremely pleasant.
Customer service was very very very nice
Ashley Homestore is awesome and our Sales Associate, Louis Reyes couldn’t have been more helpful! They’re lucky to have an employee like him 😊
My salesperson Alvin was awesome. He was very helpful, informative and patient with us. I still have more furniture shopping to do and will be using him again. Thanks Alvin!
Patrick was very helpful!
I bought a patio dining set over the phone with Kaijay. Professional and kind Kaijay explained my options and gave great customer service!
Gabriel was absolutely wonderful. Came in, no pressure, and HONEST. 5 stars for sure 👍
City had what I was looking for
The best. Ron Nautilus, sales rep was amazing. Furnished our whole house with him. Very nice quality at reasonable prices. Large selection of models and styles. Huge offerings for accessories. Ron knew everything about wood, how draws were assembled was on top of my delivery times.
Great Service. Salesman Mike Torres a superstar! Great experience
Friendly staff who are excited to assist you with your purchase
The sales people were ok. Basically sold me what I wanted. However the coffee table I ordered was damaged and I didn’t notice until after they left. I filled out the form online as directed and still no one has helped. I’ve called 4 times with promises to call back and no one ever did. I’m now on hold for over 20 minutes still waiting for someone to answer. I have spent over 15k in this store to be treated so disrespectfully is terrible. I will never buy anything from this store again and I will tell anyone who asks their customer service is the worst.
Easy friendly and a lot of selections
The best furniture buying experience I have ever had! My Sales Representative was Gabriel Cordero in Stuart, FL. He greeted my daughter and I very kindly and right away after I described what I was looking for he was very knowledgeable of where the products I wanted to see were located in the store and took me to them. He was very patient and even moved some furniture around so I could get different perspectives. He stayed with me but never pressured me. He only gave me many options and made great suggestions. He was very good at taking my vague ideas and bringing them to life helping me find the perfect pieces. I am very happy with the excellent service he provided from the moment I walked in until I left completely satisfied. I will definitely return when I need more home or office decor. Thanks to Gabriel!
They lied to me and convinced me to get the protection plan. My furniture broke in less than a week and they refuse to fix it after they said it will cover it. They are liar's.
Professional. Spent alot of time looking at different recliners. Ended up buying two.
I have had two different deliveries First time broken headboard,Second time missing screws and pieces.Just totally Worst experience ever.
Great salesperson, large choice of furniture. I liked that most items were in stock and readily available.
The salespeople all wear smiles! Each one offered to help if we needed anything by finding our salesman Phillip for us! Phillip wore a smile and was informative while being patient with us. I ended up with what I wanted. The manager was pleasant. The whole experience will have me going back again 👍😊👍
My husband and I came to this store two times. Both times we were not greeted or helped once we found what we wanted. Not one staff member approached us.
Hannah was very helpful and warming and I will be back again!!!
Alvin was AWESOME from start to finish! He answered all of my questions and helped me purchase a sofa for my new apartment in a timely manner. I definitely recommend this showroom and their staff especially Alvin! Thank you for your help!
No pressure, very knowledgable, friendly and great customer service.
Hanna was a pure breeze to work with! I highly recommend her If you visit the store in Jensen Beach! Very efficient and professional. I am always please with Ashley.
Roni was great! He is so knowledgeable and kind. He took his time and answered all of my questions; my experience at this store was a great one because of him.
It was great the salesman was so knowledgeable about all aspects of furniture. Understood what I was looking for and had patience. Was friendly and so polite. I was in the store in March. The salesman name Watson Nortelus👍
Connected to City furniture making it 1 giant store. Reasonable prices
The furniture is awesome the sales team it’s better than awesome and they have a lot of choices at the right price
Awesome. Quick, efficient and considerate experience.
Kaijay is an excellent sales representative. He was very knowledgeable about the types of chairs and materials. He was very patient, great personality! This was a very easy and smooth transaction.
The kids bed and the furniture
Great selection. Staff was awesome. Pricing is not bad.
We had an issue with an item we needed to return but City Furniture went out of there way to make it right.
friendly service and good prices
Jonathan was very knowledgeable and helpful in our search for furniture for our new house.
We have been blessed to have met Ron the most professional kind, and understanding salesman i’ve ever met even trust his choices over mine. Pleasant service will always go to Ashley to furnish my home recommend Ron for the best experience.
Awesome experience! Ron was really helpful helped me find what I was looking for 😊
Wow, what a great experience we just had buying a new couch! We found what we wanted within 20 minutes thanks to our sales rep Alphonso Williams. We braced ourselves for the awful process of the payment and delivery setup and to our surprise it was painless! We got a great deal and within 15 minutes were walking out the door with a smile on our faces. We will be back way more often with how easy the process was!
Very nice variety, I'm very pleased also with the attention we received from Makayla who showed around. Very happy!!
I highly recommend Robyn! She was so helpful and took her time to show me all the selections that was to my liking. She was not pushy and was very patient. Thank you again Robyn 😊
I will definitely recommend
Unreliable and deceitful. Horrible customer service. I will never shop there again.
Excellent telephone experience! Nick provided superb customer sales and service. Thanks.
Very good People Very Good Prices Very Good Service I Like Ashley Homestore Good PLACE To be
We just purchased some furniture for my room and my lil girls room niko was our sales person he was patient with my kids and also gave us the best deal my wife and I was vary happy with our purchase we will be back to get more here soon and will get in touch with niko again
Nice furniture. Staff was very knowledgeable and helpful. Purchase was simple, and best of all our stuff was in stock. We don’t have to wait a long time to get it!
Angelica is super awesome and excellent at learning her customers! I think Ashley stores should start giving us complimentary champagne to cope with the cost of furnishing a home 😝 just a thought! :)
My sales associate Gabriel Cordero was awesome! He wasn't pushy and really listened to me when I told him what I wanted. We breezed through the store looking at options and he even moved some end tables around from different areas to show me how they would look with the couch and recliner. I definitely recommend you ask for him when you go into the store. Thanks again, Gabriel 😁.
Professional, friendly staffing, good selection
Furniture is great lots of variety and the staff are excellent . Would highly recommend to family and friends .
Alphonso took care of my order and got me the product I needed at the listed online price with my usual free shipping. Great service and experience as always.
Andy at the Jensen Beach store was very pleasant and accommodated my needs with care. I am satisfied with Ashley Home store!
Very large selection, and my sales rep. Gabriel Cordero was amazing. He was very knowledgeable, patient, he listened and has great taste. It was an overall great experience. The Manager was also wonderful.
Jonathan is an excellent sales rep, knowledgeable about your products, listens well, very respectful and represents your company well- thank you.
I had a bit of a design dilemma and ANDREW spent a lot of time with me to help resolve the problem by Choosing the perfect piece to pull the whole room together. And it’s so comfy!
My sales rep, Steven Hood was very helpful and professional. Best person that I had spoken in awhile at a furniture store. Great service, thank you Steven Hood
I recommend the store, but I don’t recommend working with Donald Douze. He is a difficult salesperson, who is more concerned with how much commission he can get, than he is, with your satisfaction.
Great Service! Would shop there again!
The quality of furniture and the quantity of furniture to select for various rooms. Very friendly sales reps.
I have been searching for furniture for a couple months now and I worked with Nick Decarlo and he was amazing. He helped get a quick delivery date and the price was amazing. I recommend Nick if you ever purchase furniture very knowledgeable.
After a delay in our order we asked for our money back. We were told that the store couldn't do it because only corporate could cut a check. So far we have been waiting one week for our money and still nothing, but they were very quick to take our money.
Had a wonderful and quick shopping experience with Alvin who was kind, knowledgeable, and incredibly helpful. Purchased a new couch that was exactly what we were looking for and did it in record time!
A few months back we ordered 4 backless barstools on line from Ashley furniture and I can tell you that what a joke!! I got down to assembling the last one I was missing a leg. I called Ashley furniture and 3 months later it showed up.Wowcustomer service biggest joke ever. That was an online order which has nothing to do with the actual Ashley furniture store. Learned online purchase totally different company! Don't order anything online lesson learned. Go directly to the store it self!!
My sales representive was great. Paul Pham Thank you
My sales person was Frank and he was the best
Large selection and very helpful salesman. Definitely would buy there again!
All the different styles were nice to have options.
great service and great price
Very nice alfonso is the good person
This store has great decorating accessories. Lots to choose from and staff is helpful.
Great place to buy furniture. We have furnished our whole house with Ashley’s Furniture. No pressure. Great people. Our sales guy, Louis, made is fast and easy.
Experience at the store was fine. Edwin took his time and answered all my questions. The furniture (love seat and sofa) was delivered in less than 24 hours from purchase. What was not fine was receiving a damaged sofa (recliner not aligned) & having to wait 8 days to have the technician come out to fix my brand new sofa. Clearly completing the sale is not a priority. Emily (customer service rep.) was very helpful. Also paid $160 to have both pieces delivered and installed (power recliners). However, the headrest didn't work in the love seat because no one plug them in and for the sofa, nothing worked because everything was still wrapped and attached to the frame underneath the sofa.
We dealt with Paul. He was very nice and helpful. Would recommend Ashley to others. Thank u.
Paul Pham was very Accommodating !! And made the purchase easy and Professional!!! Can’t wait till delivery of my new Living Room Set !!
Everyone was super helpful through our couch buying experience. Thanks Shanice 🤙Plus got some Starbucks gift cards 😁
We bought a dining room set from Ronnie and he did an excellent job. I had found the set at another place for less and they matched the price. I was very happy with my experience!
Ron was the greatest salesman we have had in years! The couch is a little too stiff. Hope it gets broken in but love it's looks and everything else about it. Ashley is the best and so is Ron.
Friendly staff. Professional. Great options great prices
(Translated by Google) disappointment .. !!! 😡😡😡😡😡😡 The worst of the worse ..!! I bought a room here for cash because I liked it but it was a nightmare .. when they took it home they received it and when I arrived I saw that one had an imperfect like a sunken in a seat .. there is the same call and they told me they were coming to see it That was on December 26, I called again in January and now we are in February and they don't give me a solution .. !! And that paying a 3-year insurance is not what for.? Pay insurance. !! If it has been a problem so that they can give me a solution. and we are going in February .. I do not recommend that you buy here and if you buy PLEASE .. !! be very aware when you receive the items. because then it is a problem for them to solve things .. I do not recommend buying here ..😡😡🥵the customer service is very poor (Original) disappointment..!!! 😡😡😡😡😡😡 Lo Peor de lo Peor ..!! compré una sala aquí a contado porque me gustó pero a sido una pesadilla .. cuando la llevaron a casa la recibieron y cuando llegue vi que una traía un imperfecto como un hundido en un asiento .. hay mismo llame y me dijeron que venían a verlo eso fue el 26 diciembre , volví a llamar en enero y ahora ya estamos en febrero y no me dan solución ..!! y eso que pague un seguro de 3 años no se para que.? Pagar seguro .!! si a sido un problema para que me den una solucionen. y ya vamos en febrero .. No recomiendo que compren aquí y si compran por FAVOR..!! estar muy pendiente cuando reciban los artículos. porque luego es un problema para que les solucionen las cosas .. No recomiendo comprar aquí ..😡😡🥵la atención de servicio al cliente es muy deficiente
Sales associate Anthony Hunter was very knowledgeable, helpful, and got me everything I needed with the maximum discounts. He even set up my delivery to coincide with my move. Great job!
Ashley Homestore has great quality furniture.
Excellent service n products, just bought a beautiful dinette set. A special thank you to Nick Decarlo n Anthony Hunter for their extraordinary service, knowledge n for helping us get the set we wanted, it was a pleasure working with them, thank you.
Frank F. was very patient and suggested a lot of good choices.
Came in to browse and bought a new mattress. Sales staff was friendly and knowledgeable. Never felt any pressure to buy and had a great experience
salesman Alvin Swoop. Awesome personally, and a refreshing "no pressure; non intrusive" attitude.
Always have a positive experience with Ashley and City furniture! We’ve furnished our entire house on a great budget! Great staff at the Stuart, Florida location. Couldn’t be happier with our purchases. We’ve seen many salesmen at this location but out of all three Paul P was absolutely delightful and the general manager was polite and very thoughtful!
Frank Fernandez was outstanding!
Very good experience. The sales rep. Paul Pham was awesome..
I worked with Alphonso and he was great they had some table packages that I pulled together from the AShley store but I bought 99% of my order from the adjacent city furniture store. He was so helpful and kind and spent a lot of time, He really knows his merchandise
Great sales people and great prices.
Paul did an outstanding job of guiding through two massive furniture stores and provided us with excellent customer care. It is clear Paul enjoys his work and is quite good at what he does. With Paul’s patience and expertise we were able to make the perfect choice for new patio furniture. It was a pleasure working with Paul and we highly recommend him.
We ordered a TV cabinet from Ashley Furniture. The product was on back order so we paid the bill in full and we were told that it would be delivered in six weeks. They gave us a choice, either they can assemble it or we could. I like to work with my hands so I chose to do the assembly. We received the box and started to take the pieces out and several pieces were badly damaged. I only took about half of the pieces out and stopped. We called the store and they said to send pictures of the damaged pieces which we did. We told the sales person that we would like to have a refund of our money and that they could pick up the damaged box. They said customer service would call us. When customer service called they informed us that they will not be refunding our money or picking up the damaged item. We had to get another cabinet or pick out something else. This is totally unacceptable! Horrible customer service! No one ever explained to us that if something is damaged that there were no refunds! I guess everything is sold as-is with no returns! I WILL NEVER BUY ANYTHING FROM THIS PLACE EVER AGAIN. I WILL TELL ALL OF MY FRIENDS ABOUT THIS TERRIBLE EXPERIENCE!
Ashley furniture was a great place to shop and Edwin R. was an excellent sales person. Can’t wait for our furniture to be delivered.
Great sales rep, Kevin Nicholas. Great furniture. Great experience.
Good selections and very good service. Brian Goldenberg is an exceptional sales rep at the Stuart store!
Don’t like their furniture.
Quick and efficient customer service.
They provide a much needed niche in the marketplace. We are not comfortable purchasing sofas online and not being able to sit on it. They have a nice selection and fair prices.
Very friendly, helpful and informative in purchasing and setting up a delivery date for the furniture. Lots of furniture to choose from.
We were greeted upon entering Ashley Home Store and asked what were looking for. We were shown several recline lift assist chairs. Our salesman Louis sold us what we decided on and answered our questions. We are happy with our purchase.
I had, as usual, on this visit a very comfortable and pleasant experience, from the wide selection of inventory, I was able to pick a suitable dinette set that will work out quite convenient for me and my family. I will recommend shopping at Ashley HomeStore. Thanks to the Salesman - Mr. Ronald Walcott for explaining everything to me and help me make a purchasing decision.
Purchased a swivel rocker chair today. Our salesman Louis Reyes was terrific. He was extremely knowledgeable and answered all of our questions. We are very happy with our purchase.
Purchased a new bedroom set for my daughter. She absolutely loves it and says her new mattress is super comfy. Great sales team too.
We love the mattress. Perfect for our spare bedroom. Our guests have been very satisfied with the comfortability of their stay.
Anthony was very patient with my husband and me. He was also very knowledgeable about the manufacturer and construction of the furniture he showed us. I highly recommend Ashley Furniture!
Great prices especially during advertised sales. My sales rep. Gabriel Cordero-Rivera got me the best prices even matched a lower price I had seen online for one piece. No sales pressure, he is a real gentleman. Thank you!
Louis is an excellent sales guy! Genuine and nice person
The delivery crew were professional and meticulous.
I had an amazing experience at Ashley Home Store today. The bedroom suite that I love has been unfortunately discontinued, but I got to purchase the floor model at a discounted price. Sweet!! Kai and his supervisor were so very helpful with this sale! They even arranged for delivery the next day. Im thrilled with my purchase! Thanks!
Great Furniture store. Very nice salespeople with excellent selection and pricing. I would definitely recommend them.
Amazing quality excellent service!
Everyone was great enjoying our theater seating thanks again
Very enjoyable and successful experience. Anthony was respectful of current Covid shopping challenges for us as shoppers but also very pleasant, knowledgeable and helpful.
From the large selection to our awesome salesman Ronnie, the buying experience was enjoyable & relaxed. The delivery service was EXCELLENT! They arrived right on time; the delivery drivers were respectful, dressed well, truly professional in the unpacking of our furniture and in placement. I noticed moving blankets/pads inside each box they unpacked and asked about them. They had pre-opened each box and put them inside. Nothing came damaged in any way. They were also very polite. We are thoroughly satisfied with the entire experience!
Kaijay was great, Greeted us soon as we walked in the door with a smile and how are you doing Gave us some information about the sales and let us look around and after a while checked on us to make sure we were still doing OK good job
We were very indecisive on picking out a new sofa... Kai went above and beyond trying to help us find the perfect one. He was understanding, knowledgeable and extremely patient with us. Thanks for all your hard work!
Savannah was very courteous and helpful . Great experience with her and she made my purchase easy and timely
Beautiful store. Great associates. They are not pushy at all. Definitely recommend as an affordable furniture option.
Gabrielle was great and very patient with us when I asked him to move a few night tables to a different bed frame to see how they would look together! We found our perfect bedroom set thanks to him
Wonderfully shopping experience Frank Fernandez was absolutely wonderful patient professional and kind would definitely come again
Nick did a fantastic job helping me find the right couch at a great price. Will definitely use Ashley HomeStore for future furniture needs.
Had a great experience with Kaijay and he was amazing and took me to what I need.
Great Service
Could not be happier with our experience with Kaijay Determann! Both he and Gen Mgr Jerry Sauver were extremely patient and knowledgeable. We had only intended to take a look at some small stuff but left with a couple of new rooms! Very low pressure and accommodating. Kaijay knew every single aspect of mattresses and base units. We will definitely be back for the remaining rooms we want. 10 out of 10 stars!!
Me Smooth was very professional, respectful,and professional. I highly recommend him for your salesman.
Ashley Furniture is open for business! They were able to get me my daughters new bedroom set in excellent time despite the pandemic. Gabriel did a great job communicating on the sale and delivery progress. HIGHLY RECOMMEND!
Very good experience with Ashley Home in Stuart, FL. Good selection and very good price on a small desk and chair. Alvin S. was a pleasure to deal with and very knowledgeable. Awaiting third party delivery in three days to complete transaction.
Anthony was a great help!
Jeanann was great. Very helpful and super informative. And if and when I come back, I will have her help us again.
Nice experience, went for one item , left the store with two items. Sales people very friendly and knowledgeable
We were treated very well by Mr. J.R. Arters. Helped us out and was very professional. Great place and very nice to do business with someone that has pride in there job.
The quality of the furniture. The care that is taken when your items are delivered and set up.
As long time customers we’ve always had good experiences here, with the pieces we’ve purchased and with the sales help. I have to say, salesman Jean Nortelus gave us the smoothest experienced we’ve ever had. He was professional, right to the point, clear about our purchasing questions, quick and just a nice guy. We hope the next time we go back for another purchase he is still there, because we will ask for him specifically.
Had a great experience. The product is just what i wanted and needed. It was available and delivered quickly. The delivery team was amazing. They were polite and professional and assembled everything quickly. I will be going back to Ashley and City furniture again!I
Everything handled very efficiently & what our young sales person didn't know she got answers...a good experience.
Philippe lesperance was very helpful
Ramon was great and very helpful. I will only work with him from now on.
I recommend never buy online.. I bought last week a tv stand 70 when was delivered i opened has a lot scratches and repairs. I called them many times never answered and when finally answered gave me excuses and only offered give me 100$ back and when explained than a technician is my house they told me sorry we can’t give you more money back.
Perfect piece of furniture for the room. Quick delivery. Waiting for other piece.
Louise was great. He was expecting me and showed me exactly what we wanted. Can’t wait for the delivery of my new chairs
Kevin was very helpful. Did not push, listened carefully and took time showing. Knew us when we went back a week later, worked with us on price c.f. online match. Impressed with Ashleys, had stopped at all furniture stores along US1 in our area.
Alivia the sales rep was really helpful, friendly and professional. She tried extremely hard to help find the exact bed room set my daughter was looking for. Unfortunately, they did not offer it in full size.
Awesome customer service and made it quick and easy to find what we needed for our home!!!
Andrew was AWESOME!
Great products, service and sales people.
I had the pleasure of having Kevin assist with my purchase. He has excellent customer service skills! He really listens to what the customer is asking for! 👍 Thank you Kevin! I will be back.
Our experience was quick, the salesman answered all of questions and we were out extremely fast
Andrew Crater is an excellent sales person & was very patient with me while looking at a bedroom set for a few days and he made my purchase as easy as possible along with a great price-I will be back soon for a dining room purchase! Thanks Andrew-
We met Paul, a very professional and knowledgeable salesman at Ashley/City Furniture who took us around both stores and showed us all the end table inventory they had. We settled on two unique style tables and were pleased at how easy it was to find what we wanted working with him. We both commented how we would ask for him again when we go back there.
Mr. Louis Reyes was very professional and personable in understanding our needs and what we were looking for today in picking out a bedroom set. He showed us several options and we are quite pleased with what we’ve ordered.! Thank you Mr. Reyes and Ashley Furniture!
Kaijay from the Jensen Beach store was fantastic he had alot of good ideas on how to measure for your furniture, before you buy it.
We always have a good experience at Ashley's unlike their City Furniture partners. We've been buying furniture since 2007 from Ashley's and we are always happy. Good customer service as well from the cust. svc. reps.My new go to again is Ashley's.
Sales person was very helpful. Listened to what I needed and helped me to my car with my purchase. Thank you
Great customer service by Phillip Lesperence.
Nico was very helpful. Good experience!
We went and they had a great selection. Kaijay knew all about the products and shipping dates. He was very friendly and not pushy at all. Great service!
Are salesman was a great help and not pushy
Very nice things and Ed was awesome. He took his time with my wife and I and got everything done. Thanks Ed
Sales guy was great and professional knew the merchandise.
Outstanding service ! Thank you Gabe
I had a wonderful experience. No pressure. Great furniture at an affordable price. Thanks. Bg.
Great service, awesome furniture!
Great selection and salesman was very helpful
Very helpful, Good price, easy to deal with.
Ramon was great through the whole process of buying furniture. He was very helpful on the showroom as well as helping us make our purchases over the phone from far away. He was quick with his responses and answered all our questions. It made for a great experience.
Great customer service and experience. Ramon was so patient and helpful in the whole process furniture buying and explaining everything. He was great on the showroom and helping us make our purchases over the phone from far away. He was very quick with getting back to us and answered all our questions. It made for a great experience.
Gabriel was the salesman that helped me with my complete new bedroom set including a new mattress with adjustable frame. He was awesome and tremendously patient making sure I got the best deal!
Horrible delivery service. Would avoid purchasing from Ashley Furniture. We exchange a defected table and instead received a table that was even more damaged. The Ashley furniture delivery would not let us look at the table they delivered. It would of taken me 4 minutes to open the box and see the damages.
Gabriel was an amazing sales rep and he deserves the 5 start review vs the store. Way better then the West Palm location we just bought from a month ago. Overall we will go to the Stuart location from now on. Thanks for all your assistance Gabriel!!
Donald made my search and purchase of recliners fast and easy. He was friendly and knowledgeable.
Sunny day during. A pandemic. Upon entering i was greeted by 3 gracious consultants. I chose Lewis. He was so helpful i thought i'd won queen for a days. I was very specific about what i wanted and what i was willing to pay. He went right to work measuring sizes, fabric types. Structure of items colors . he explained lots of things to me. Most helpful. I ended up buying what i asked for in color, shape ,value. Thank you ASHLEY HOME STORE IN JENSEN BEACH 10/9/20
Great experience. Alvin Swoope was excellent. Highly recommend 👌
We called the store to speak to Stacy our longtime salesperson at City Furniture and we were informed she no longer worked at this location Anthony Hunter was very pleasant on the phone so we decided to come see him . Anthony was a pleasure to deal with and answered all our questions and talked about warranty’s and delivery. I could have went anywhere to buy furniture your salesperson Anthony made the difference he is a great asset to your business Thank You Frederick & Michelle Skibik
Do not go here! 3rd party shipping is a rip off. Shipping after pick may be a month or more... nothing to do with back orders or COVID-19.... and it cost $200.00 for them to pick up your stuff and apparently hold it for 30 days....swear this is what has happened to me . I live 40 miles outside their delivery..... and the pick up is a 3 hour drive. So the third party delivers at a snails speed. I purchased two bedroom aug. 18 th and it was a sept. 14 delivery date at time of purchase. Now the 3rd party picked it up yesterday....delivery date is NOVEMBER 1st. WTF
Chris was not like the typical sales person you run into at most furniture stores in the area. He gave us our space but was always available to answer questions checking in with us from time to time. We didn't make a large purchase dollars wise but it was important for us to get it right and at no time did I feel like he thought we were wasting his time.
We had an issue with delivery being delayed due to COVID which we 100% understood and were ok with. However, when it was pushed back for the fourth or fifth time we were inquiring to the status and asked to speak to a manager. They said we had dropped from number one on the list for delivery for the particular piece to number 20 with no explanation. The manager said he would call us shortly we waited three hours and called back he got on the phone and advised he needed to look into the issue and would call us back in 15 minutes and failed to call back at all. We called five hours later again and were told all the managers were in a meeting and they would call us back which did not happen. I then messaged a sales associate on the online chat who advised that “I’m just a sales associate I don’t know what you expect.” I explained I understood her role and was just asking who I should speak with to get my issue resolved and she gave me the number for customer service and said “they won’t do anything to help you.” We called them and they didn’t offer any additional information or assistance. We understand the difficulties presented by a pandemic but the rude treatment and lack of follow through on the part of the store was absolutely unacceptable. We cancelled our order and will never be purchasing from this company again.
Amazing experience with Ashley furniture
Customer service and delivery was smooth. No issues with quality at all! Will definitely buy again!
I purchased a living room set. Last week I called and was told that delivery day is September 15. Now today is September 15 and I called customer service and they told me that I have to wait until the 22 because the rug didn't came in. So why last week I was told everything was ready. That everything came in and now I'm told something else. I purchased everything since last month. So I have to wait over a month for my living room set.
I had a wonderful shopping experience. It was nice not to be hounded by sales people. Our sales woman, Robyn Chalmers, was great. She was helpful and honest. She took the time to listen and help us find the perfect fit. I would highly recommend asking for her. I will be back!!!
We love the quality of the furniture and the service , i have so far been working only with Mac and he always makes sure we are happy with our purchase.
Frank Fernandez was very patient and knowledgeable about his products and services. We purchased a new sectional couch and never felt any pressure to make a decision and even asking a million questions Frank was great. We believe we got a great value and will definitely be back for future purchases.
All of the sales people and managers were very nice and helpful -
My shopping experience with Kaijay was fantastic! He really knows his merchandise. Friendly and professional. Will definitely come shop here again at the Jensen beach location. Thank you again for the great help.
Great pricing and excellent service
Great Service at this location. Joe Marotta was our sales rep and he did an amazing job. He made sure we were happy with our furniture and didn’t let us settle for nothing less. Whenever we had questions he explained everything in as best detail as possible. Very professional and willing to work with us no matter how much we changed our mind. Truly the best experience with customer service we’ve had in a while. Thank you Joe.
Kaijay Determan was very helpful and went out of his way to find exactly what we were looking for. He wasn’t pushy or overbearing. He took the time to show us other options to help us make the right choice. He was very professional, knowledgeable and takes pride in his job. Something not seen much theses days. We will definitely be back.
Very professional and knowledgeable sales rep.
I bought a dining room, a tv stand, and a desk from the Stuart store. Delivery of the tv stand came first. The other pieces were not in stock and came later. The drivers were fast but very good. They always called me before they arrived and were very courteous. I had service on one dining chair. They made it very easy by sending in photos. I am going back for more furniture and highly recommend them.
I bought a dining room, a tv stand, and a desk from the Stuart store. Delivery of the tv stand came first. The other pieces were not in stock and came later. The drivers were fast but very good. They always called me before they arrived and were very courteous. I had service on one dining chair. They made it very easy by sending in photos. I am going back for more furniture and highly recommend them.
I had such a great experience..Donald was amazing..helped me make my purchase smooth and easy. Definitely recommend!!
As we entered the store we were met by Alvin Swoope. We explained what we wanted and he took us to all different styles of tables we might be interested in. We found one and he explained all the discounts we could take advantage of. No other store did this for us. We will recommend this store to anyone who is shopping for furniture.
We were never informed by the salesman that we have to be at location until 6 and if you not there you get an extra charge? Just like a car sales man, do what they can to make the sale and leave you hanging
Excellent industrial section, for out of the ordinary decorating
Alvin was awsome.... excellent customer service, very efficient and fast... gave us our space to shop and ready to go once we needed him... great, awsome service... Thnaks Alvin!!!
Very helpful and knowledgeable
Great store. Very nice furniture and Josh was great. Very happy with the entire purchase decision.
The purchasing experience was great my sales person was awesome very knowledgeable and was very helpful about the product I don’t know yet because it hasn’t been delivered so will have to give you another review when I actually get the product
Ask for J.R., Jensen Beach/Stuart
Customer service was great! Loved how the sales Rep from Ashley store price match the price from online price And delivery is fast! Very professional!
Knew everything about what he was selling no pressure just facts .We went home happy. Thanks
The sales associate was very helpful in helping us with our order. Today’s delivery was on time and the two men delivering were friendly, professional and efficient.
Good service they explain everything so well. They are so nice and polite any question you have they will answer. Great service overall.
Kaijay was super helpful and informative during our showroom visit and his assistance was greatly appreciated.
Great selection of furniture with a friendly staff!
We had excellent service Ashley furniture in Stuart. We were helped by josh. He is very knowledgeable and patient. He spends the time to get to know your style and really pull the design from your mind into your home.
We visited the Jensen Beach showroom on July 27. A young lady named Valerie greeted us at the door, she was extremely knowledgeable and very helpful in choosing an area rug. Also 3 weeks ago she helped my wife's daughter select a dining set. We all had a great experience !!!!
Jessica was a pleasure to deal with and she was very informative. She got me the right furniture and I was in and out of the store quickly. Thanks again for your help!
Nick DeCarlo was very helpful and seemed to know the product details very well! No pressure! Ashley Furniture seems up to date and at a great price point! Great carefree experience as well as a very gracious sales person!
(Translated by Google) They do not speak Spanish (Original) No hablan español
Karen Diaz was absolutely amazing ! She had so much patient while helping me pick out furniture. She was friendly, willing to help and kept it honest while trying to match everything. I would definitely go back for further purchases. Everyone was very friendly.
This is my second trip to Ashley’s after moving into my home. The furniture is great and the customer service was phenomenal! Thank you
(Translated by Google) Its furniture is beautiful and also its ornaments, American style (Original) Sus muebles son hermosos y tambien sus adornos,al estilo americano
Edwin Martinez was my sales person very honest person and not pushy... he gave us space and time to look around and answer all our questions. Ask for him when coming in -Domingo&Suleika
Had a great experience, very friendly staff helped us out in getting yet another room furnished.
Excellent service by my sales and mgt team of Valerie Vericella and Daniel Capo @ their Stuart location. Awesome pricing and selection. Very friendly and professional. None better!!
(Translated by Google) I have more than a month waiting for a piece of furniture and just for my location they send it to other people first, because it has been a long time they change me and they change me and they change the delivery date lousy Servisio just because one is Hispanic what discriminate I just want to know when it will arrive !!!! (Original) Tengo un más de un mes esperando un mueble y solo por mi locación se lo mandan primero a otras personas que ami , ya que tiene mucho tiempo me cambian y me cambian y vuelven a cambiar la fecha de entrega pésimo Servisio solo porque uno es hispano lo discriminan quiero solo saber cuándo llegará !!!!
Great sales help and service.
Great sales experience with great prices. Free delivery will happen Friday. Hopefully that goes as well as the sale.
Ramon was amazing!! Very patient and easy going, no pressure. We couldn't be more pleased. Jerry the GM was also extremely nice!!
The sales person was extremely helpful and enthusiastic about his job. He did everything in his power to make sure we were satisfied. The 4 stars was simply because the variety I was expecting was not available.
Great time shopping at Ashley’s in St Port Lucie. The sales rep was friendly, not persistent and informative. I highly recommend this store. Please shop here you’ll be delighted. 👍
Edwin was great to us. Would definitely recommend to others. We love our bedroom set and mattress! Pillows are awesome!
Made a quick trip to City Furniture/Ashley Furniture to look at a bedroom set I saw a month ago. Was greeted by Angelica at the door and she quickly helped me make my purchase and set up delivery. Pretty sure the whole shopping trip was less than 10 minutes...😊
Very satisfied with my purchase! Looking forward to getting the items delivered! Savannah Mennella is Awesome! Looking forward to her helping me with fall purchases! May the Lord bless the owner's of this business to be a blessing to their employees! Especially during this Covid 19! Psalms 91 Abide in the Shadow of the Lord! He will keep you in business! Blessings from: Mrs Bobbie Smith
Best service and quality sofas. Prompt delivery also! We had an issue with one motor in our new recliner. Serviceman came in a reasonable amount of time and did a satisfactory repair . Will be happy to purchase from this company again in the future!
Joe Moratta was my salesperson. He was so helpful and I was able to pick out a sectional that I love at a great price. Thanks for a great experience!
We bought a warranty on our previous purchased sofa had an issue and Ashley Furniture gave us 100% credit towards anew sofa-Nick was helpful and kind and made this experience pleasant!!
Great selection of dining room tables. We found the one we wanted and it is being delivered tomorrow! Who could ask for more? Great selection great service!!
Edwin has been great for all our furniture needs. Fast professional and keeps us happy!
Anthony Hunter was awesome, super helpful. Really helped us out, did not push us into buying anything... so ended up buying a whole room set from him! Well done will return for all my new home needs!
Great store
Nicholas Literal was very knowlagable and helpful in every aspect of our purchase thank you. He made it simple and easy.
Karen Diaz was awesome!
This place is horrible! Nothing but issues and always get the run around. I'm so done with this store! 😑
I like this place but I don't thing they have enough variety.
After having a hard time with Corporate online services, Trip Henderson with Ashley Home in Stuart gave us phenomenal customer service and satisfaction! Walking in there already unhappy with Ashley Home Corporate I walked out happy as ever and will buy all of my furniture in the future with Trip Henderson!
My experience was wonderful. Nick is professional and very knowledgeable. I greatly appreciate his kindness and patience.
I am beyond disappointed in the customer service and products received from the Jensen Beach/ Stuart location. I paid 7k cash for a living set, I was mislead with the warranties I was lied to about the return policy and the material. I had to place a claim within 20 minutes of delivery, my wedge was torn, improperly assembled and missing pieces. I further noticed defects on my love seat. After spending 6 hours on the phone I was told that although I have had the furniture less than 10 hours I could not return for refund the set. Mind you, I want to keep the coffee table, entertainment center and pay for those as well as the $99.99 restocking fee , delivery and pick up but still no help. I was told that the fabric was leather and the backs were vinyl but this is a lie, the entire set is vinyl and will not withstand to three kinds and two dogs as promised. It barely survived delivery. I have a business and deal with customer service and corporate matters daily. I have never treated my client with such disrespect and lack of care. I have asked the the couch set is picked up and I am refunded. I have been forced to filed a complaint with the BBB and will be speaking with my buisness counsel on other methods for resolution. I will never shop at City/ Ashleys again and will advise anyone who asks of how horrible they treat they customers!
Let’s start by saying that although I had been fore warned about Ashley’s / City Furniture I went ahead an gave them a try because I thought there customer service and products were great. Well after 7k cash for a living room set it was damaged immediately upon delivery as well as missing parts. 2 hours on hold and a representative was able to tell me that they could replace the item but I had to wait 6 days. Less then 6 hours of having the set in my home and I discovered MORE issues. I again set on the phone for 1 1/2 hours to speak with a representative as I was told by the sales agent I had a 24 hour window for return. Having the product in my home for less the 10 hours I requested a return and refund. I was advised that I cannot receive a refund not return the product as there policy was prior to delivery. How I am suppose knew before I have the product that it is damaged and junk?!!!!! I received the worst customer service I have ever experienced and bring a business owner myself I could not be more displeased! AVOID AT ALL COST- they are scam artists and do not care for the satisfaction of their products nor the customers. They do not stand behind their WORD!!!!!
Great until I was On my way hope and was told that they had wrote up the wrong price and that I had to pay 300 hundred dollars more for what I wanted
Worst customer service I have ever received in my life!! Damaged furniture delivered that takes weeks to get anyone to answer and another 2 weeks for it to be replaced. Bed was finally scheduled for delivery over a month later and all they delivered was a side rail and no bed. When you finally get customer service after hours on the phone for a week. They push you around from person to person while each once explains that they are two companies. I tried to cancel my order and they gave me the run around and wouldn't even let me do that! Quality of the furniture that was delivered is super cheap especially for the price. I'm giving one star because it wouldn't let me give 0
super friendly staff, and very helpful. Zero pressure to buy anything. the way it should be. a great experience.
Our salesman Jared was very attentive and knew his product. Daniel, the manager was equally adept in satisfying the customer. GREAT EXPERIENCE HOWEVER Having been to this store 3 times in the past 2 weeks, there are signs on the door explaining that employees and customers are asked to don masks. I know that a store cannot force customers to wear masks but you certainly can mandate that your employees do. In fact, all 3 times we were there, a portly elderly salesman NEVER WEARS A MASK!!!! Most of the times it is hanging from his ear or off completely. Another younger employee also NEVER WEARS IT AND IN FACT, WE’VE NEVER SEEN IT. SHAME ON CITY/ASHLEY for not enforcing your own rules!!!
It was easy and quick. Lots of nice stuff to choose from.
Very please with the Chris Donahue and the time he spent with us to make sure we got the best recliners for our home. Thank you Chris
Great store. Very clean. Salesmen was Kaijay I highly recommend him. Very knowledgeable but not too pushy. Very helpful. Showed options and priced everything as needed. The Jensen Beach store is the best. Thank you for a great experience in purchasing new furniture.
We had a wonderful experience. Anthony went above and beyond to find us the perfect set
Love this place!!! I've been here a few times and dealt with multiple associates. Today I had the pleasure of working with Ron Nortelus who is AMAZING!!!! He is patient, gives great suggestions and listens to the customer. If you want great personalized service ask for RON!!!
I ordered online 04/22/2020 yet I have no table calling customer service no one wants to help been on the phone for more than a hour now. Almost a month no tables and they have my money
Had a terrific night buying a couch for our new house and Travis the manager was great. Well mannered and makes the buying process so easy and painless. Would highly recommend this place for furniture
Nick De Carlo is a true professional. Great furniture—Great Price—Happy customers !
Had a wonderful shopping experience with Ron my sales professional. I went to the store a couple of times, he was very helpful and took his time answering all my questions. My furniture came perfect and on time. The tracking information was great. I will definitely be shopping with Ron again.. Shannon
Excellent personal service by KJ at the Stuart location. Thank you for the social distancing, courtesy as we decided what pieces would go together and meet our needs. I will definitely let others know!
Our dining set just arrived. We are very pleased with the look and quality of it. Our salesman was helpful and the delivery men were professional. Thank you Ashley HomeStore.
Anthony went above and beyond in helping me get my order placed SKU numbers applied and Information process my order when I was unable to on my own. Awesome service!
ZERO STARS. IT WOULDN'T LET ME POSTS UNLESS I HIT AT LEAST ONE - HORRIBLE EXPERIENCE.
Excellent customer service. He gave me different options so I can pick the right piece of furniture for me .
The easiest furniture buying experience. They are honest and very patient. We worked with both Anthony and Robert and I would highly recommend working with one of them to anyone. Thank you guys for making big decisions easy.
I wasn’t bothered by sales like in some other stores. Sales person Angelica Negron was very nice, informative and very professional. I love the items we bought and the purchasing experience was a pleasure. 5 stars! Rudy Manna
Very professional and great customer service!
Great experience, professional staff.
Ron was my salesman and was very efficient and helpful. Loved the tables I picked out. Can't wait to get them.
Kaijay was outstanding. Professional, courteous, no-pressure salesperson. Extremely helpful, thank you Kaijay you are a pleasure to work with.
Very professional and knowledgeable. Able to assist me with product I inquired about. I would recommend people to come to this store. .
Nick was very helpful and professional. Thank you.
great service and good prices
KJ was awesome
Thank you so much to kaijay for helping us find our bedroom furniture 😊😊
It was a great experience shopping with Ashley. My sales associate was Nick. He is just the best!!! He made mattress shopping a very easy process. I LOVE my new tempur-pedic. If anyone needs a mattress, see Nick!
Excellent service and product knowledge, as always at an Ashley furniture store.
Nick was so informative and helpful. I purchased a new mattress and I feel that I got a terrific deal.
I have mixed feelings about this place. The communication among the associates is OFF! I waited more then 20 minutes for the person I was asking for! I understand that people get tied up and busy but it was not busy when I went in there. Also, at first I was told I was not allowed to price match and use the $99 free delivery. To make a long story shorter, the person I originally asked for made the deal right. I almost lost out on savings! If it wasn’t for this mixup I would have given this a five star rating.
Amit was an exceptional representation of this company. He made my buying experience one in a million and now I’m an Ashley Furniture shopper for life!!!
The manager Jerry and salesman Edwin were awesome. They made sure we were 100% satisfied with our mattress selection. They were very helpful with knowing all of our options from delivering and financing. They both went above and beyond which makes us return customers for sure.
Great shopping experience! Everything was displayed perfectly to help you imagine the pieces in your own place. Customer service was excellent and checkout was easy as pie! Definitely will be going back for more pieces soon!
Kaijay was so knowledge and sincere. They know every detail of their products and stand behind them. Great service and we loved all the selections
Went in to make a spontaneous purchase. Our salesperson Kaijay was awesome and very helpful with everything. Unfortunately he needed to get a manager involved due to the purchase itself, and I wish it wasn’t required. The assistant manager Nick was a nightmare and very pushy. He went as far as asking the same question multiple times despite already being fully answered (why we didn’t want the extended warranty). My purchases with Ashley have always been great and that it why I return, but the assistant manager was enough to make someone walk away.
Purchased a sectional in June that had electronic recliners and phone chargers. We also purchased the extended warranty. It has only been 6 months and one of the buttons for the recliner is stuck to the on position. It took me a week to even get someone from warranty to put in a claim for me and upon setting up the service request I was informed they cannot get someone out here to fix it for 3 weeks. I explained we have to unplug everything or it is a fire hazard. They told me the service team only services the Palm City, Stuart, Jensen area twice a week and to keep it unplugged. They maybe should mention in the buying process that living in this area service claims take a month. I will not be purchasing furniture from Ashley or City Furniture in the future!! Rude customer service as poor warranty response!UPDATE: the warranty tech came to our house today to fix the issue. He was in our home less than 5 minutes and said he can&'t fix it. He agreed the issue IS A FIRE HAZARD and the replacement switch should have been ordered for us when we placed the initial complaint issue. He told me someone would call me to discuss next steps In the next 30 minutes, that call never came. I called warranty this evening and was told they had to order a new switch from the manufacture which would take 3 weeks and once we received the part they would schedule the tech to come back out, which will be another 3 weeks. I requested for him to put us on the technicians schedule NOW so we don&'t have to wait once the part comes in and they said they can&'t do that. We are now looking at close to 3 months before we told the issue will be resolved. At this point our couch will be broken longer than we even owned it! This company is knowingly allowing a fire hazard sit in our home with ZERO sense of urgency to repair!!
Thank you kaijay determann for helping us finding the best prices for our furnitures.
Very nice we took our time and found our sofa.
Nick is a fantastic salesperson. We were in last sale and called me back to let me know the items were on sale again. So very excited to get my new bedroom set this week.
Kai jay was awesome he really new his stuff I look forward to deal with him again Thanks Joe
Just bought a microfiber sofa, love seat, 2 end tables, coffee table, 2 lamps, rug and accessories package. Great friendly staff. See Mac he knows his stuff. No pressure to buy.
They won’t take back a couch that was delivered with a tear in it. There are so many complaints about this company I would never buy from them again!
I ordered a cabinet over the phone and I spoke first to Jerry and then to Anthony. They were both extremely helpful. Ashley is a lovely store with great furniture a a reasonable price.
Ron Nortelus and Angelica Negron are amazing!!! No pushy sales. They help you find what you want and nothing more!!!
Great service, quality products
Very helpful sales help. Would definitely shop here again
The experience was great, very good customer service from Kaijay at Stuart location.
Had a great experience at the store will our sale rep. Thank you once again.
They are very friendly but do not hound you while you are looking around. They have a nice selection. I went in to buy an accent chair and found it plus a dining set that I love.
Amazing sale over the phone with Amit!
I am giving this a 5 star because of our sales associate Anthony Sama. We walked in and he immediately greeted us with a smile. He inquired what we were looking for in details and after a few short questions and answers from us , he took us immediately to our dream couch that we have been searching for. We would like to say thanks and let him know how much we really appreciated his excellent customer service skills
Robert the store manager ripped me off, stay out of this junk retail store, their furniture and mattresses are garbage. All the people at Ashley including customer service are trained to lie.Bought a bed came cracked, and the mattress was not the one I bought , when notifying them for 1 year I finally got someone from repair to come look at it. They also agreed with me about the wrong mattress I received and also said Ashley & City are connected and get a lot of complaints, I will never go back and wouldn&'t even give this dump a star I give a zero! Don&'t go here you will be throwing your money away.
Always my first place to go. Jerry always helps us and makes sure we get what we need. Great customer service and everyone is very knowledgeable.
Went in to look for a sleeper sofa. Anthony Sama was very helpful and friendly. We found a comfortable sleeper sofa that will work well for our family.
Very good customer service, beautiful products. I would give 5 stars but delivery fee is too high for less than 5 miles. Should be based on mileage.
Good price for the quality. Not pushy at all. I had lots of questions and options, Angelica addressed them all and accommodated me even on current furniture removed. Thanks to Angelica ! Great job.
Lots of competition to make a sale with the sales department...
I had a not-so-good experience with Ashley in December, we got everything corrected and the team in Stuart took responsibility for all the errors inviting us back to try again last night we tried again and Jessica was vert helpful and so far a better experience all the way around. Delivery next week fingers crossed.
Great experience, easy and not pushy:)
Big furniture store attatched to City Furniture. Nice to see what's new in the world of inexpensive medium quality furniture.
The sales representative Catalina C. was excellent and I did not feel any pressure to make a purchase. I will certainly use Ashley Furniture in the future.
Helpful sales people though must take care with financing arrangements...sometimes better online shopping
Jessica was very knowledgeable and professional.
I went to Ashley's HomeStore to go buy some new furniture for my living room and from this beautiful couch that I fell in love with, Nick Decarlo was my salesman he was very professional and respectful he showed me around all of the showrooms and worked with the budget that was given I couldn't be any more happier than what I have he definitely did a very good job and I'm very pleased with my decision
How rude. Went to look at mattresses. Was told what I needed and wanted. After I said I was looking for something under $3000 I was told if I wanted something that would last just ONE year he would sell me one of those. I left and purchased one down the street. Not sure why Ashley sells a mattress that will only last a year!
How rude. Went to look at mattresses. Was told what I needed and wanted. After I said I was looking for something under $3000 I was told if I wanted something that would last just ONE year he would sell me one of those. I left and purchased one down the street.Not sure why Ashley sells a mattress that will only last a year!
How rude. Went to look at mattresses. Was told what I needed and wanted. After I said I was looking for something under $3000 I was told if I wanted something that would last just ONE year he would sell me one of those. I left and purchased one down the street.Not sure why Ashley sells a mattress that will only last a year!
customer service is guaranteed. Good price and sometimes discount sales.
-on 13 December 2019 we purchased 2 sofas, a protection plan, and 3 tables. -on 20 December 2019 a broken couch was delivered to our address -on 29 December 2019 the broken couch was removed and replaced with another broken couch and the rest of the order was delivered. The the main table in the three piece table set was delivered damaged as well. -upon departure the delivery man accepted a signature that was not mine on his phone (Made a line on the screen) so that he could leave without helping me rectify the situation. - I wrote a thorough and detailed email explaining to the store manager and district manager the situation and my discontent but recieved no call back or follow up. -on 31 December 2019 i finally recieved a call asking for one more chance to fix the situation by scheduling a 2nd exchange. -they scheduled a delivery for 4 January 2020 but called back 20 minutes later to reschedule for 3 January 2020. -on 3 January 2020, the day of delivery, we were informed that our delivery time would be between 9pm-11pm (an unacceptable time to deliver and build furniture inside a home housing 2 children and one toddler). We were then forced to reschedule our delivery for the 3rd time, and were given a date of 9 January 2020. -on 9 January 2020 and were informed in the morning that because of an invoice error that occurred internally, we will have to reschedule for a 4th time (16 January 2020). Ive ordered my furniture over a month ago, spent christmas and new years with no furniture and a home full if guests; and Ashley homestore will do nothing for us other than steal our money. I will NEVER shop here again and will make sure whoever i speak with knows about this organization's horrible customer service and poor quality of products. ...I still havent recieved a phone call from anyone at the store either for a follow up or anything. __________________________________________ -21 January 2020 This is a perfect example of how poor you all operate. Instead of reaching out to me and taking responsibility for your poor service, you provide for me some more contact info as if it is my job to satisfy my order. Ive already dealt with the in store customer service manager Vivian, the store manager Brian, and even wrote to the district mananger Stephen...so at this point i doubt that Kate can help. Thanks for the info but its useless. I am filing a formal complaint with the better business bureau.
Absolutely wonderful experience. We were met by Angelica one of the Sales Reps . She was patient and guided us as we made our request known, and tried out the recommendations. Angelica was very informed about the furniture, and was able to answer all our inquiries. We felt at home, relaxed, and unrushed. We most definitely will return and highly recommend visiting.
Jessica was very helpful and the price was insane
Vivian and Ron were awesome!
great customer service and knowledgeable
Avoid purchasing anything from this company. While the showroom may look nice and the people seem friendly, once you have to deal with customer service, it all goes bad. Extremely unprofessional, damaged my floor during installation and as of today I still don’t have my furniture. There are other places to purchase mediocre dining room tables.
My wife and I went to Ashley Furniture in Jensen to look at a couch with no intention of buying anything that day, and not wanting to deal with pushy sales guys. We met Ron who I can honestly say is the only reason we left that day with a sofa we really liked. He was super knowledgeable and helpful, answered all our questions patiently, and helped walk us through the concerns we had. We got more for the money than we thought we could get based on recommendations from Ron. I work in sales and hate dealing with obnoxious sales guys more than I hate getting a root canal, and we will only buy our furniture at Ashley from Ron going forward. He was competent knowledgeable, friendly, not pushy and even laughed at my wife’s jokes (she’s not that funny but thinks she is.) I will be back and be pointing all my friends to Ron and Ashley Furniture.
Terrific experience. Bought a new dinette set from Ashley in Stuart. Nick was extraordinarily helpful and made the whole experience easy. Delivery was perfect as well — great communications and right on time. Could not ask for more!!!! Highly recommended
My sales person was Catalina Claudio, her customer service and was well informed about all the products we were looking for. It was one of the best experience I have ever had.
Alivia from the Stuart, Fl store was knowledgeable and helpful! Gave her the sale and I live in Miami! Thanks, Alivia!
Nick Grystsal was quite helpful and charming in my selection for purchasing a new mattress in your delightful..comfortable...store in Jensen Beach. You are lucky to have Nick representing Ashley HOMESTORE.....I think you should give him a R-A-I-S-E-..........!!!!!!!!!
No one even said hi... So we went to Family Furniture
Went to the showroom today with my mother. Love your store and the beautiful accessories. Marc our salesman was very helpful too. Thank you.
Kaijay was very helpful and made our experience go smoothly.
I was greeted and treated professionally. Didn't end up buying furniture, but definitely will come back here.
Ron was awesome and informative!
Kayjay was very helpful. No hovering while I looked, which is a big plus for me. Sale went smoothly.
The service was good, I did like, that Jessica (assistant) brought personality into the sales conversation, so it was not just a strict sales encounter. She was able to connect with us in a professional way with a personal touch. The shop appeared a bit messy, which is sad because they have nice products. Room separation with “stand-up walls” could help solve the problem. I am not impressed that we have to wait more than half a month for our purchase. However that does not mean all deliveries have to take that long.
Nick G. was a great salesperson to deal with. He was very kind and very patient with my need to shop around. Nick G. was very knowledgeable about all the mattresses we looked at, which made it easier to make our decision. Thanks Nick!
Best service ever!!!!! The salesman Rom help us to pick the right furniture by walking with us around the store and answering all our questions and more, thank you for the excellent service.
Meh.
Absolutely pleasant experience, Anthony was very professional and helpful. I love my new furniture !
Awesome Ashley’s team !! Alivia is amazing. She is professional, personable, and makes you feel welcomed. Purchased a bedroom set earlier this year and had to came back to look for a dining room set. Had one in mind and ended up getting another. Alivia and Nick went over the deals and financing to make sure I get exactly what I was looking for. Thank you!!
Great Staff very helpful and friendly
Nick my sales person was very knowledgeable and pleasant and patient he took his time with me even though I was only buying two barstools and I was trying to match them with previously bought items.
Very pleasant experience, Amit Sharma helped us and was very friendly. Walked us through each step and made me feel very confident in my decision, extremely helpful! 10/10 experience
Salesman in too big of a rush, didn't listen to what we were looking for
Wonderful
This store has a nice array of furniture. I bought a dining table set that looks perfect! The staff is amazing! Jessica was fabulous! I asked a million questions and she answered every one of them with certainty. She is extremely knowledgeable of the store’s collection and policies. Furniture shopping has never been so enjoyable. Thank you Ashley Furniture and Jessica!
Great service. Mac Marotta was so helpful. So many choices. Highly recommend.
Communication skills are awful. We purchase a lift top coffee table. Salesperson gave us the the option for warranty, we got it for 50 bucks. Ok, so happens that we have a stain on top of table. Back and forth on the phone with Ashley's and the service company. So here I am, super irritated and upset because this is EXTREMELY time consuming, and then I hear the words "There's a stain warranty" which you did not get; now the warranty that we purchased basically would give us the opportunity to even get a new table IF let's say the lift top mechanism breaks, and other damages which sounds great doesn't it? you know what else sounds great? The warranty we were presented to at the time of purchase in which we were told basically everything would be covered, INCLUDING stains made by whatever milk, water, whatever spills. Ashley's is like "did you receive the information with the warranty and stuff at the time of purchase?' Yes I did; the person who I spoke with on the phone said that everything that they are saying right now about what is covered and what isn't is on the pamphlet that I received at the time of purchase. Now why in the world would I get a wood/veneer coffee table and NOT get "the stain warranty". Maybe because it was not offered and what was offered was this other in home 3 year warranty which supposedly includes stains ? So therefore my review of lack of communication. My husband was on the way to the store, I had to hang up on the store, call my husband to basically say "this person is saying if you go to the store it's just gonna make him/her mad(VERBATIM) -"MAD"-and the max they can do is transfer you to customer service to see if you can get a refund, our sales are final"...we don't want a refund on the table, we want a refund on the warranty. My husband turns around and is like "what do you mean transfer me to customer service, I am on the phone with them right now, they say they have to call the specific store and speak to the manager.." I am not gonna say any names, it is pointless, and this is not about who's fault it is, this is about there's a problem with the customer, they are hearing your side of the story however there is NO RESOLUTION TO IT WHATSOEVER, all there is is this back and forth and it just gets exhausting, and because of that I am here like a teenage girl writing a whole essay due to my frustration. I am not saying they were rude, they weren't, and I understand frustration runs both ways, the customer's and also the associates. However, they need to retrain on how to handle these sorts of issues, I am not happy, I am leaving this issue right here and losing 50 dollars, cause at the end of the day, if I ever do need the "covered" warranty I am MORE than sure they are come back around and say "oh, lift top is not working now? yeah but you also have a stain, so its not covered" This is what I EXPECT it will happen due to my experience with them this time, so yeah i consider a loss of money for me. I'm not saying don't shop at Ashley's, each customer has their own experience, mine was beyond awful and dissapointing, and yours might be just exceptional, but I am saying to ask questions and clarifications, don't be too trusty when they are trying to sell their warranties and make sure there is specifications and explanations of everything.
Purchased a new master bedroom set today from Ashley Furniture. Great variety of bedroom sets to choose from on display. My salesman, Nick D. was very knowledgeable and a pleasure to work with.
Treated well. Found exactly what we were looking for. Decent value.
Great Black Friday Deals. Mac our sales person was helpful but not intrusive. Will buy here again
I had a great experience with Ashley furniture! James was so helpful and all the employees were friendly! I will definitely be back
I had a great shopping experience,
Bought some furniture. Everyone that works there is very nice, helpful and professional. Definitely would recommend them to everyone.
FALSE ADVERTISEMENT OF FREE PREMIUM DELIVERY. DON’T FALL FOR IT. READ YOUR RECEIPT BEFORE SIGNING. They are a bunch of liars!
Jessica greeted us at the door and listened to what we were looking for. She led us throughout the store showing us the various models, features and coverings of the chair we were interested in. Jessica was very knowledgeable and friendly. The store had an impressive display of high quality furniture. It was a pleasure making our purchase and will definitely be back when the need arises.
Sale man was awesome Robert very knowledgable . your sales make the deal
Great store and great prices! Anthony was terrific handling my needs. He made buying a pleasure. The two men delivering were great. Pedro and Rashad were super nice and friendly.
Yes.It was good when I was able to use a coupon that was past due.!
Absolutely loved the wonderful customer service we get everytime we come to Ashley's especially from the assistant manager Nick!
The sales process was very good and so was the delivery.
Everything went smooth from when we placed the order to it showing up to our front door. The delivery team did an amazing job and cleaned up very well. Would recommend.
Great experience totally worth it!!!
I bought a sleeper sofa from Ashley furniture two months ago it has a very bad creaking noise in the couch itself the technician came out and said there’s nothing they can do about it. Talking to the warranty department they said there is nothing they can do to me that’s a manufactures problem and the warranty should be honored especially for the amount of money that I paid for this couch it’s very embarrassing when people come over and sit on it and starts creaking like the couch is 20 years old I do not recommend Ashley furniture to anybody they don’t back up their products and as a result I gave them a zero very dishonest Company to deal with
Jessica was very helpful. She even stayed late to help us seel the deal. These people are super dedicated and very helpful. Great place to build your home.
I called about a sofa and Catalina was great. She helped me with my account and then with the sectional I am buying. I asked her questions and she gave me all the answers I needed.
Love Ashley HomeStore! Was greeted by Amit (he's awesome) and from there had a great shopping experience. Love their furniture....great prices and financing available. I ended up with new dining room and living room sets, (even though i went in just for the dining room set), just couldn't pass up the living room set!! Thank you Amit !!!!
Sales person was very helpful and efficient
This company is the absolute WORST. We had our furniture delivered on 12/23/18 and I filed a warranty issue the very first week of January. They FINALLY came to our house in July, only to not have the parts needed to fix the issue we had filed for, as “it wasn’t on the ticket”. It is now November of 2019 and it STILL IS NOT FIXED. No one will call us back. I stay on eternal hold with customer service and the store basically says there is nothing they can do. Don’t waste your money here!
Nice salesman. Not pushy at all. Quality furniture, fair price. No interest if paid off in a year or two (what ever term is best for you). Many choices for anything you are looking for. Checkout was fairly quick, and shipping was just 2 days later!
Great deals on clearance product! Great service in store. Thankyou
Just moved to FL and needed dining room furniture. Mac Marietta was our salesman and did a wonderful job. He is high energy, patient and very knowledgeable. We found the perfect set from their wide inventory and look forward to working with him again.
Friendly staff, not pushy at all, very patient as we are an indecisive family. Have bought all of our furniture here for over a decade and have never had a bad experience.
Outstanding staff..great pricing..
They do not work with you if you are dissatisfied with the furniture once it is delivered. If you do not send it back immediately, they will not let you upgrade to better furniture and they definitely WILL NOT accept returns. TERRIBLE CUSTOMER SERVICE. We received our furniture, the drawers did not align, the headboard did not fit together properly. We were told to call customer service and that they would send someone out to make it right. We were told by the store to wait and see if the repairs were made to our satisfaction. The furniture could not be adjusted to look right. We called their customer lack of service department and told them that we wanted a more expensive set and this one returned. They told us tough luck. TERRIBLE, TERRIBLE quality furniture and service. As a matter of fact, about 3 weeks later, we saw the same bedroom set in Big Lots.....It appeared in great shape - and it was priced cheaper than the Ashley Store had it priced. BEWARE! DO NOT BUY FROM THEM!!!
The staff was very courteous and helpful are sales rep Kayjay was outstanding and to top it off not pushy . Very knowledgeable with all your fine furniture, sincerely Steven Amerson
Low pressure and a good selection.
Great deals on beautiful furniture
Fast next day delivery, good quality furniture and nice employees.
The worst furniture I have ever owned and the warranty is a sham.
Our sales rep Catalina was fantastic. No pushy sales tactics, just let us look around and answered our questions. The delivery went off without a hitch. Was told between 12:30 and 3:30 and they called us at 12:20 and said they were on the way. Installation was clean and quick and they took all the trash and wrapping with them. Would highly recommend Ashley to others.
This store was a ripoff! After buying a very expensive bedroom set $7000+ they left us high and dry with absolutely no recourse. First, they sold us adjustable bed and was misinformed how good the bed is, makes us very dizzy, mattress protector $250 very slippery, they refuse to honor complaints and directing us to their customer relations department who gave us round around with no resolution. After two months, mattress turned into a sliding hill on both sides. Now, we are stuck with this very ugly and uncomfortable bedroom set. Be warned with this ripoff furniture company that after your purchase, they will abandon you!Update: Soon after my review, Mr. Bryce from Ashley contacted me and suggested that I send my invoice numbers to Kate@ashley. Shortly there after on Aug. 25, 2019, Elisa an Ashley Social Media Specialist arranged a so called &"certified furniture specialist &" by name Ramon to come to my home to remedy my situation regarding this horrible mattress and bedroom set. This so called &"furniture specialist&" took pictures of the mattress sagging on both sides and used a colored sharpie to cover up the peeling of the wood on the bed railings. Mr. Ramon became somewhat belligerent when my husband questioned his certification standards and by whom he was certified; by the manufacturer. To this date, 9/24/19 I have not heard from Elisa or from Ashley in regards to Mr. Ramon&'s report. If zero star is available, I would give Ashley triple zero for the quality and efforts. Hence, I moved that very expensive and horrible bedroom set to one of my guest room and subsequently purchased a superior quality king size bedroom furniture set from Rooms to Go for a less amount than I paid to Ashley. To be sure, I will never recommend Ashley to anyone. After they take your money, they throw you to the DOGS!
Salesman Nick Decarlo was fabulous and patient. The prices were better than the four furniture stores within 4 miles.
Good experience, friendly service.
The salesperson was very accommodating we found what you were looking for, It was a nice experience.
Kaijay delivered excellent customer service. He was knowledgeable and friendly. Prices were excellent and the inventory was great. It was my first time in the store and it was an overall great experience.
Jessica was so helpful in finding what we were looking for
Ron was our salesman and he was awesome! he found the perfect product for us. Thank you Ron!
Great salesman. Looking forward to getting the new furniture. Fast and easy service.
Anthony was a great help in choosing our furniture. The service was better than expected & the delivery process was amazing. They came on time & were finished quickly. We love the finished products! Definitely recommend Ashley Furniture.
We moved into our completely empty house July 1st and Nick has been our go to guy ever since! He’s always patient & gives us our space, but close enough to answer all our questions. He’s very knowledgeable & always has suggestions. We will keep going back to (Nick) Ashley in Jensen Beach until we are finished furnishing our new home!
Beautiful store, great selection and friendly helpful sales staff. Also very knowledgeable and professional without being pushy. Would recommend highly. This especially applies to KaiJay Determann who handled my transaction. Thanks
Our sales rep, Catalina was very knowledgeable, helpful and a very nice person to deal with.
Great customer service in our selected store. Our salesman Anthony was very professional and helpful. He is one of the best we have worked with. Recommend highly.
The sales staff were knowledgeable and friendly. I was a little disappointed how 'heavy/bulky' the living room furniture pieces were at the time I visited. The store was nicely laid out with easy and comfortable access.
Mr. Rosario was extremely helpful during our visit. He was polite, cheerful, and cheerful during our visit. He was thorough when explaining the delivery process and ensured us how smooth the process us. We were very impressed by Mr. Rosario and the Ashley HomeStore in Stuart, Florida.
I give it Zero stars!! I researched bedroom furniture and found the set that I absolutely loved a country setting look that took a wild to fine was heartbroken when I found out that it Would take 4 to 6 weeks because it was a special order to come in paid $1300 for a dresser, chest of dresser and two nightstands. The order wound up coming in before four weeks but was scheduled to come in and three different deliveries the dresser was delivered first and was damaged had scratches all in it and chunks of the Wood look missing from it. I placed a report the following day with the customer service and they were originally going to send a service technician to come repair it the more I thought about it I paid $1300 for a brand new set therefore I felt that it should’ve been delivered top quality brand new called them back and requested that a replacement be sent not for them to fix it I wanted brand new that is what I paid for they placed a new order and a new dresser would be available and delivered a month later in the meantime the two nightstands in chest of dresser became available once those items I thoroughly inspected them before the delivery guys left and they were damaged as well poor quality of what I had bought put together so I did not keep it customer service department called me immediately to discuss our next arrangements if I wanted to have the furniture re-delivered and it would take another 4 to 6 weeks after thorough thought two different deliveries three items were already delivered defective I decided no I did not want that sad just was a bad omen at that point they would not give me my money back because they offered me a solution to have it re-delivered in 4 to 6 weeks however they did offer me a re-selection that I was allowed to go back into their store and re-select a different set of furniture but however any deals or sales that they were running I was not entitled to because it was a reselect I went back to the store and found something that was OK I didn’t love it but it was OK it was doable it cost me an extra thousand dollars so $2300 out the door put on my credit card was not able to finance through store credit with 0% interest yada yada yada furniture was delivered and they picked up the old damage dresser still here everything was good except the nightstand which I did not notice until I went to put stuff into it that the screw in the bracket had pierce through the wood and had broken through it had to place a claim on it immediately within the first 24 hours that the product was damaged customer service called me today to offer me one of two solutions in the beginning a service department feels that it’s repairable that they would come out and repair the shelf that the wood was broken and had a nail screwed through or bees they would give me $75 off if I kept the furniture as is needless to say I was highly upset and very frustrated especially considering the fact that three years ago I bought a brand new bedroom set from Havertys $2800 with the warranty and with the bed set to go with it and not one piece was damaged now with Ashley‘s furniture this is my second set picked out from them in less than a six week period that has been damaged they have not offered me any money back for my inconvenience I would not recommend buying any furniture from them as you can see from my customer service experience what they will offer you . Very dissatisfied and really sucks that I had to put $2300 on my credit card to pay all that interest on every month now I knew in my heart I should’ve gone back to Havertys now I regret not doing that .
Went in for a sectional and bedroom furniture. Nick was great at the Stuart location. Patient, knowledgeable, and made the experience fun!
Update: our exchange dresser got delivered today. Delivery staff were great and the exchange dresser was assembled correctly and without any damage. Too bad this all didn't happen the first time. Someone needs to inspect the assembled before its shipped out. Sales staff is pleasant; it’s when your furniture gets delivered that’s the problem. Past year-two years have ordered four pieces of furniture and a mattress and box spring. We always have everything delivered and pay $79.99 for premium delivery. 2 out of 5 were delivered damaged. We call customer care within minutes as they only give you 24 hours to report any damage. Pack your patience-this is an extremely long and tedious process. The dresser we had delivered this week was clearly damaged. Assembled carelessly.? Or the way it was transported to us and taken off the truck? Either way, if this happens to you, take pictures and call to demand an exchange aka new one. They will offer you $100 refund if you want to keep the damaged item. Or a $200 gift certificate to their store. So aggravating when you view and research items you want, go to the store, pay, sign up for delivery and have to look at something you cannot use for a week until your exchange gets delivered. Lesson learned-won’t be shopping here again.
Go see Robert, he is fabulous! Friendly, great service and knows his store. He offered suggestions on pieces and gave his input on pieces vs. just trying to make a sale. Furniture was delivered today and we are very happy with it!!! Thanks Robert!
This store was a RIPOFF! After buying a very expensive bedroom set $7000+ they left us high and dry with absolutely no recourse. First, they sold us adjustable bed and was misinformed how good this zero gravity bullshit bed is, makes us very dizzy, mattress protector $250 very slippery, they refuse to honor complaints and directing us to their customer relations department who gave us round around with no resolution. After two months, mattress turned into a sliding hill on both sides, had it replaced and have to pay delivery fee and the difference of the new mattress, and still the replacement mattress is as bad as the first one. Now, we are stuck with this very ugly, POOR QUALITY and uncomfortable bedroom set. Be warned with this ripoff furniture company that after your purchase, they will abandon you! I will not recommend this store and definitely WILL NOT SHOP THERE AGAIN!
Great place, they treat you like family and give you the best experience possible.
I purchased a lot of furniture from the Jensen beach location and my husband and I took time off work and our delivery keeps getting delayed by days. I spoke with Brian the manager and he could care less and told me it was too much work to right a new invoice to have the truck come during late night hours. So now we have to take another whole day off in hopes that it comes. I am so disappointed with the customer service. It’s not our fault they keep having issues with the trucks. I will never order from them again!
Edwin helped us with a mattress purchase and couldn't have been more accomodating with our small budget!! Will remember!!
Kaijay was a big help trying to find the right couch for our needs. He spent many hours with me and was very professional and extremely courteous at all times. I highly recommend working with Kaijay.
Nick provided very good customer service.
Ask for nick he’s very knowledgeable and helpful . Great buying experience!!
Always a delight to shop at Ashley and love their furniture and delivery time frame!!
Very professional and efficient
Olivia was fantastic. Very professional and polite.
Edwin was very knowledgeable and helpful. He was very pleasant and happily price matched the Ashley website prices when we asked. Very good customer service!
Delivered damaged and missing pieces. They can never get it right.
Love my new furniture ...
working with them is quite the experience
Best place for home interior
Delivery was extremely quick and the people were very nice and professional.
Alivia was superb! She was super helpful, polite, and did everything she could to make sure we got the best deal for our new furniture!
Excellent service from sale to delivery.
Great furniture and great prices
Delivery was great. The guys were very professional and even arrived early. Can’t wait to build it!!!!
Awesome service. Love our new leather couch.
Edwin was absolutely wonderful! He help complete my order making sure I had everything we needed. Was able to help pick out a mattress for our spare bedroom which seems to be quite comfortable. We bought it yesterday morning it was delivered the next morning! I totally recommend Ashley furniture store! And if you want a sales person who cares, please ask for Edwin! He’s a 5 star salesman!
Donald douze is awesome he has an wonderful spirit. He was well patient. He made sure I was happy and pleased with my purchased. I will recommend he’s customer service. Thank Ashely for your wonderful shopping experience.
We went in to Ashley’s with a smile and left with a great deal and smile! I usually do not bother with reviews but Donald Douze was exceptional, he greeted us at the door with a smile and let us know if we needed any help let him know. We searched for a bed set for my daughter. When we found it he was very helpful with figuring out the package and the mattress. We decided to leave and try other store before buying he was understanding and still friendly. We left and then came back because of Donald we wanted him to have a sale because we enjoyed his style and friendliness. And his overall concern for the customer to get what they want . Donald is a true asset to Ashley furniture we will be back for more purchases in the future and hope that Donald is the one that helps us. A class service.
Great choices
We purchased beautiful furniture from a very helpful salesman at the the Ashleigh store which was delivered the next day by two very courteous deliveryman. An all-around good experience.
Friendly, and helpful, with great customer service
After working with social media specialists I was able to get ottoman issue resolved. They were very helpful at this point but can not give more than 3 stars based on overall quality. 5 stars on help
Hi all. Do not buy mattresses in Ashley stores. I bought supposedly a good quality and expensive king mattress. It dented within a year and company would not exchange it as it was not damaged. Dents are not part of the warrantee. My prior mattress lasted a long time and never dented. What a wasted of money and I ended up with a terrible mattress. Never going back to this store. Grrrrrrrrrr!!!
Excellent experience, very helpful!
Great service and selection.
Everything went smooth thanks to are sales men Donald , gave us different options to buy and select the right furniture for us, thank you so much
Great place, found everything I needed and more, employees were great, especially Jen Otero who was very helpful and answered all questions asked definitely recomend.
Jennifer Otero is extremely helpful and considerate of our families needs. We have shopped with Jennifer before and always have the best experience.
I was very please with the service at Ashley. The staff was very helpful when I needed to exchange an item. Very pleasant, patient , and courteous on the phone. I would highly recommend them.
Very nice salespeople. Ony gave a 4 star due to I didn't find what I was looking for. It was a very specific item.
Horrible service, they placed the wrong order for me and it took nearly a week to get it corrected. I spent hours on the phone with customer care to finally get the order corrected.
Excellent service has Miss Jennifer Otero very good customer service.
Helpful staff
Wonderful service. Beautiful dining set I got from Ashley Furniture. The delivery was soo er than expected. The delivery men were kind and quick in setting it up. My husband and I are looking forward to shopping there soon again.
My fiancée and I came to Ashley furniture Donald Douze ,he has excellent customer service , he is very straight forward person he will give you the best deal to fit your budget .I will recommend anyone who wants to get a good deal on furniture go see Donald in Stuart.
Nice furniture without being too expensive and very courteous sales staff
Furniture was delivered in a timely manner. The men were careful and courteous. The store had exactly what I was looking for.
Jessica was great! Very knowledgeable, not pushy, and welcoming. Felt like we’ve known her for years. She guided us to the right couch we needed and found us a good deal.
We had a great experience with Jennifer. She was able to quickly help us, and get our couches delivered the same day!
Last month I ordered a bed set and a sectional couch. The bed set was gorgeous and looks amazing in our home. The couch wasn’t what we were expecting with our order. However, after talking to Sharon the general manager of the store we were able to work out the issue very effectively and made our experience that much better. She really took care of us and was fair. I will most definitely be buying from this store again just for that reason. We are very happy and satisfied and grateful for the amazing customer service! Furniture shopping can be a very stressful process but they make it much easier than any other place I have dealt with.
Had my sons furniture delivered today. I was able to track the truck and I still recieved a text message and a personal phone call to let me know they are on their way.
Sales people are friendly not pushy, not to aggressive. They let you pick what you want, not try to push you into something they want to sell. They explain everything very thoroughly, the warranties, the delivery process, delivery fees, etc. When buying furniture and once it gets delivered you'll be thrilled. The delivery service is exceptional. Very professional individuals come to deliver your furniture with great care. My total shopping experience all the way through delivery was excellent.
Had an awesome helpful salesman, Felix. No pressure. Great price and advice.
This store is awesome beautiful selections and especially Mrs. Catalina was amazing to work with go see her you will not be disappointed!! Thank you Catalina!!!
Donal , the sale guy was so helpful and nice . He even stay later , after they close the store to help us . Very good experience.
Staff in the store are all wonderful but you pay good money for furniture and the quality is very poor (have a real leather living room set and the back frame broke. I have no kids, the dogs are not allowed to go on the furniture and we barely use it unless its movie night) and their customer support to put a claim in to the warranty you paid for will give you the round around for 4 months. I will NEVER buy a piece of furniture from them every again
Our sales person was wonderful! He answered all my questions, he knew what he was talking about and not at all pushy! When we go back for our living room furniture, we will find Alvin!
Donald was a great salesman . he explained the entire process of buying my furniture and all the services offered with the product . Very professional sales man
Wish I could give a 0 star. This has been an absolute nightmare. I spend 4300$ in this store on a new bed set as well as a sectional couch. The bed set was great and exactly what we ordered. However, we bought I guess the last model of a discontinued couch. It was on display at the store in a power recline model. We were told this was still in stock but the last one made. We get it delivered and it was manual. My gf loved the power recline feature which is the main reason we purchased it. Would have literally bought the display model if we had known this. When calling the store and talking to the supervisors and managers all of them took the sales representatives side and said all sales are final. They said they would waive the 15% restock fee but I would have to pay for the delivery. This is absurd to me that I came into the store and paid 4300$ and they literally do not care what so ever and are pretty much just telling me I'm wrong. Amy was our sales representatives name. I would stay away from this store altogether. They will sell you on what you want and when it doesn't show up the way it's supposed to will make you pay even more to get rid of it. What a scam! Will never purchase anything from them again and will advise everyone I know not to either.
What a wonderful experience in selecting furniture for my living room. I look forward to going back for my dinette!!!
Donald was the perfect salesperson to complete our order. Groomed, knowledgeable, courteous and efficient.
NEVER EVER EVER SHOPPING WITH ASHLEY FURNITURE AGAIN! I shopped at the Ashley in Stuart, Fl and bought a brand new sofa and paid over $500 for the in-home warranty and this company will not honor their own warranty policy. I bought a couch that did not hold up well. The seats have begun to rip and it’s clearly a defect of the product. Ashley furniture refuses to hold up to their own policies - this “in-home warranty” service is NOT a service, it is a BLATANT LIE. I had a cushion on a couch from Rooms-To-Go tear and ROOMS TO GO EVEN REPLACED THE PIECE HASSEL FREE! For as much money as you spend at this place, you should expect better customer service when you call, but NOPE. They never ever return your calls. You’re on hold for what seems like hours. It appears to me this company will take tons of money from its customers and clearly doesn’t pay their customer service reps enough money to care about the customer calls when we spend thousands each time shopping here. Don’t waste your time or money.
What an amazing, clean, bright, and pleasant showroom! And the person that led me to all of my purchases, Mr. Donald Douze, was exceptional; he took the time and treated me with patience as I endeavored to make the right decisions on furnishing my new home ~ your furniture sells itself so he was not a pushy sales associate but rather a professional, educated, and caring soul ~ what an asset to your organization ~ I will be back and will tell others of my enjoyable experience!
Great service and a quality product.
Absolutely no pressure at this store to purchase, but extremely helpful associates!!! We took about a week to make a decision and then went in to find the salesperson who helped us and she was once again more than willing to sit with us and review everything we were thinking of purchasing. Shout out to Jen Otero for a wonderful experience purchase our furniture!
Donald Douze was great as usual. We’ve been dealing with him for years. We can always count on him to guide us in the right direction.
We had a great experience working with sales associate, Amy Ross. She was friendly and very helpful. Unfortunately, on a separate occasion we had an unpleasant experience with the floor manager. We ultimately purchased additional furniture through Amy, and we have been pleased with the quality of the furniture overall.
Great experience. Donald Douze was very attentive to my and my families needs. He took his time with us to show us different options and to explain each piece. Donald even went the extra mile to help.me measure each piece that we looked at. Great sales men.
Need to make furniture shopping a little simpler.The long drawn out process have the feelings of car shopping.
Knowledgeable sales person, good price and efficient and friendly delivery. Good experience!
Extremely disappointed in the customer service. We bought a bedroom set and after a delayed delivery the end table was delivered damaged. We called right away and were promised a call back to schedule service. Never got the call. We called and spoke to the store manager who said there was nothing she could do. Terrible customer service!! I guess she is just a puppet with no real authority. We will never buy again from Ashley. Waiting on that service call
Very nice people .My Sales Rep was very nice very nice indeed help me and explained everything in detail and also help me with my Ashley financial Credit Card I will definitely recommending this store I give them a 5 ⭐️ starts review
I would like you to know that we had the best experience in purchasing the couch with Ron as our salesman he was very good I would recommend him to anyone I know the delivery went well thank you for All the consideration of our sale thank you very much Lory and Joe
great furniture great people
Donald Douze is exceptional at customer service. Very fast, thorough and helpful.
We were met at the door and Amy helped us find every we were looking for.
Very friendly and informative, making my shopping experience efficient and fun!
Donald helped me out a lot. Thanks for changing my delivery date.
sales associate was great. delivery guys were very professional and had great dispossession. A+
Nice people. Clean place and Donald was very professional and knowledgeable
Our salesperson is the only reason even one star out of five is being given here. After our pleasant sales experience everything went downhill from there. Several of the items ordered arrived broken and defective. The ottoman is broken. The dresser contains a paint chip/surface flaw. One of the dining chairs legs is too short. The back of the loveseat is coming apart. Customer "care" was contacted and they offered a pitiful fifty dollar store credit after we spent thousands of dollars. Between the poor product craftsmanship and the lack of customer service, we are absolutely disappointed and completely unmotivated to ever shop with Ashley Furniture again.
Donald made us feel welcomed the entire time!
I had an excellent experience working with Donald and Jessica at the Jensen Beach location of Ashley home furniture. The service was excellent, and the sales environment felt very natural without strong pressure to buy or attempts to up sell on products. Our sales associate Jessica gave us plenty of air to walk around and decide on what we wanted, and she was very helpful in pointing us in the right direction when we had questions. One day after our purchase, we discovered a big sale on the items we had just bought, we called back to the store and Donald the manager credited us back the difference without a Hassel making the entire buying experience smooth and enjoyable.
My husband and I went shopping for a couch and two recliner chairs, so we stopped into Ashley's Furniture. Upon entering we were greeted by Donald Douze the showroom manager. We explained what we were looking for and Donald help us by showing us the perfect couch and the recliner chairs. With that being said the recliner and couch are on the opposite side the store. We had some concerns in regards to the colors not working well together. Donald went above and beyond to clear our minds about the colors. He went to the back and got a dolly to bring the recliner to the couch. They went great together and we decide to purchase them. We are so happy and can't wait to have them in our home I recommend Ashley's Furniture and Donald Douze. Thank you so much for all you have done to make furniture shopping a pleasure.
Very friendly and patient! Thanks Amy for a great experience
great experience with the manager Donald. Very knowledgeable and helpful. It was a pleasure to have him assist us in helping to furniture our home.
Jen was very friendly and helpful! Couldn’t be happier with the service and purchase!
Amy Ross was our Salesperson. Amy was very knowledgeable and professional. She was also very personable, with a great way of dealing with customers. We will be back and will ask for Amy, when we need any additional furniture. Thanks
So far everything is great! Only been afew hours but have taken a nap on my new sofa already.
Donald Douze was awesome helping us with our purchase. Helped us find exactly what we were looking for. Thanks again Donald see you soon for our next purchase.
the people are nice.
Donald, Ron & Sharon for Ashley furniture in Jensen Beach are beyond helpful and attentive. I highly recommend working with them as they made my shopping for furniture a great experience. Even when some issues occurred with my delivery not being scheduled properly they were helpful and did everything they could to make it right.
Tony Espinosa was our sales rep and was very helpful from the moment we walked in. He listened to what we were looking for, saw some of the examples I had, and also provided suggestions based on our criteria. He was very knowledgeable and friendly and made the experience enjoyable!
Best prices in town for sure. Sales people were nice and not pushy. Such a wide variety of products! Definitely recommend.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.