Ashley Store Tallahassee, FL

We had an outstanding experience with our recent bedroom furniture purchase. Faith assisted us through the process and explained the different options we had available. She was very professional and helpful. I highly recommend!

We recently purchased some furniture from Ashley and had the pleasure of working with Janice. She was fantastic—friendly, knowledgeable, and patient throughout the process. Garrett, the store manager, was equally great and quickly became part of our furniture adventure. The plan was simple: buy furniture, have furniture delivered the next week, enjoy furniture. Unfortunately, Ashley apparently introduced a new AI system into their warehouse and delivery operations, and our furniture decided to enter the witness protection program. Delivery day arrived, but only part of our order showed up. When we called, neither Janice nor Garrett could get a straight answer as to whether the missing piece was in the warehouse, on a truck, or perhaps exploring its own journey of self-discovery. The new system seemed to know less about the furniture's whereabouts than we did. After several phone calls, follow-ups, and what I can only assume was some detective work worthy of a true crime podcast, Garrett was finally able to track down our missing furniture and confirm delivery. Better yet, he kept his promise to make things right and took great care of us throughout the process. We intentionally waited to write this review until everything was resolved. While the warehouse AI may have been auditioning for a comedy series, Janice and Garrett were outstanding from start to finish. Their professionalism, patience, and commitment to customer service turned what could have been a complete nightmare into a story we can laugh about now that our furniture has safely returned from its mysterious adventure. Five stars for Janice and Garrett. The AI? It might need a little more training. 😊

I have had an experience... At first I was mildly inconvenienced by the new AI "Jenny" but Jamie Kuhn, in store management, helped me trouble shoot and find a fix while I waited on the updated delivery. She was truly great!! Patient, honest, and very helpful. I will return for more business because of your kindness my friend. Thank you :)